[Galaxy Note II Q&A, Help & Troubleshooting] nm8:
You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset..

You are now connected with Nicole.

Nicole: Hi there, my name is Nicole. I am part of the dedicated T-Mobile Online Sales Team. How can I help you with your new order?

Nicole: Hi Ric, good afternoon

ric: Hi just want to ask about the new note 2 on lte

Nicole: I will certainly help you with that

Ric: Can the phone still be used on 3g network? Or will it only work on 4g ?

Nicole: you will get 3g as well as 4g network with this phone you need to sign for 4G services after 4G gets launched

Nicole: Thank you for expressing interest in T-mobile!!! May I ask you few questions to get you the best deal?

ric: Ok, will the handset work in USA's 4g lte as well or is it specific to uk/europe only?

Nicole: Right now 4G is going to be launched only in 16 Uk cities so its not available any where else

ric: That is because uk is always late, usa has lte since last year, that is why I am asking if tmobile note 2 lte version will work in the US

Nicole: I am so sorry Ric, we don't have 4g available with us right now for using abroad

ric: what I am asking is if the note 2 hanset you are launching on EE will work on LTE network abroad specifically in the USA

Nicole: At the moment we are launching only in the 16 major cities in the UK may be in the future you may get the 4G in USA

ric: Sorry if I am confusing you, ill rephrase my question, will I be able to use the note 2 handset that you are launching on the EE network if I use a LTE sim card from another provider in the USA? Reason I ask is I travel quite a lot abroad.

Nicole: Yes Ric, you can get 4G if you are using any other LTE Sim you need to unlock the phone for using any other sim

ric: Ok, thank you. I am due for upgrade in 2 months time and I only want a 1 year contract

Nicole: Are you looking for an upgrade on your existing contract with T-mobile ?

ric: yes, though just on my existing 3g, but I want the note2 LTE phone

Nicole: I'm glad to know that you are our valued customer & are willing to extend your relationship with us

Nicole: As you happen to be our valued existing customer we have an upgrades team which looks after your requirement

Nicole: Deals that you see on the website are applicable for new connections whereas due to your existing relation with us you will qualify for deals exclusively for our existing customers

Nicole: Ric, This chat option is for new customers and popped up since you selected "NEW" to T-mobile. Similarly we have a chat option for upgrades - all you need to do is login on your T-mobile account and select "looking for upgrade"

Nicole: Is there anything else I can help you with today?

ric: Ok then, thank you for your time, i will login later

Nicole: Thank you for chatting with us today. You can rate my services at the end of this chat by simply clicking the 'End Chat' button.

Nicole: Bye Ric