[HTC One X] Shan89:
Another dead end.

Customer Chat

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You have been connected to James.

James: Hi Shan, thank you for contacting HTC Support. How may I help you today?

Shan Milakov: Hello James

Shan Milakov: well i have a question regarding the software update for Htc one x

James: Sure

Shan Milakov: Anyway my issue that i

Shan Milakov: wops

Shan Milakov: wrong button lol

Shan Milakov: anyway my issue is that im still not getting an update from 3UK and they've told us it's up to HTC about this ( branded 3 )

Shan Milakov: not only me , everyone who are on 3 are not getting it, and now we're officially last one in the list for the update

James: Let me have a look. What is your IMEI number please?

Shan Milakov: however i've read somewhere on the htc site that htc is obligated to give us an update within 45 days or we should contact them

Shan Milakov: sec

Shan Milakov: xxxxxxxxxxxxx

James: Thank you. I can see your device is branded so the update will not come directly from HTC. It will come from the network.

Shan Milakov: what about 45 days thing ?

Shan Milakov: it's been over 3 months since the update was released

James: What version of software are you running now?

Shan Milakov: The worst thing of all is that when we contact 3uk they tell us it's up to HTC about our update, when we call HTC they tell us it's up to 3uk

Shan Milakov: 4.0.4

Shan Milakov: Anyway i don't really care about their Rom all i (we ) want from them is the firmware update ( the bootloader update )

Shan Milakov: i'm saying *we* since i come from XDA developers

Shan Milakov: and theres like tons of ppl who don't care about the rom only what we want is the bootloader update which is around 15mb

James: Ok. Looking into this for you. 3 have not released the update to you for the Jellybean update yet. Its down to the network are your phone is branded.

James: I see. We do not have information on that at this time.

Shan Milakov: so my question is .. is it possible for HTC to give us that firmware update for us who don't care about the rom from 3uk?

James: The only updates available for your device are 3 branded.

Shan Milakov: Yes i know that , but still HTC is the one who gives them the update so they can bloat it and then finally release it, all what we want from xda dev site is the bootloader update, and my question is : is it possible for htc to give us that firmware zip

Shan Milakov: i mean most of us already voided warrenty and we don't care about it , the frustrating thing is we are waiting over 3 months already just for 15mb update that we want

James: Unfortunately I do not have information on that. And the updates you are referring to are for the HTC Dev. Please keep checking the HTC Dev website.

Shan Milakov: Ehh .. i guess this was another dead end.

Shan Milakov: Anyway thx for your support

James: You're Welcome. I am sorry but we get all update information the same time as the public.

James: Is there anything else I can help you with today?

Shan Milakov: Lol yes actually , do you happen to have information where can i buy HTC one x + battery :P ?

James: The battery is built in so unfortunately you cannot buy one.

Shan Milakov: Well there must be spare ones for the phones that are faulty , anyway i guess we'll get that battery in time.

Shan Milakov: Anyway i'm done bugging you , thx for the support.

James: You're welcome.

James: Thanks for chatting with me today, Shan. To end our conversation, please click End Session. You’ll be invited to take a short survey which I’d be grateful if you took a moment to complete. Enjoy the rest of your day!

Thank you for contacting us. To allow HTC to continue to improve our service can I ask that you complete a very short satisfaction survey by clicking here.

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