yashsingh1/xdaforums huggingface dataset:
[Gen9, Gen10 General] mn555:
Hey guys, I'm on fw 4.0.24 leaked one!

For those who stuck and can't boot into recovery, simply touch the screen! I don't know what Archos did but when I wake the tablet screen only turns on only when I touch it. Strange but it may work and good luck , I'll wait until the official release.
[Gen9, Gen10 General] Froggerboy:
Bricked PC121706119 over here.101 G9 8GB Turbo 1,5GHz.

Tried buttoning and touching techniques none worked.

No answer on service email. Called Hotline. They are aware of it and development is working on a solution. Told me to stay tuned and check ARCHOS website frequently. Gave me a handling number for whatever that may be good for.

Device on a USB connected to PC will recognize it on power on and loose it again when it locks up on boot screen.
[Gen9, Gen10 General] Avenger 2.0:
Touching didn't work. Tried everything i could think.
[Gen9, Gen10 General] Bi0haZarD:
i noticed that if device is powered on with both vol+ and vol- and connected with usb in windows device manager i have A101s device under "Disk Drives" It also gets assigned by a corresponding drive letter such as in my case as "F:\" but no disk gets mounted so we cannot copy anything on it...if we could only place the .aos file on a microsd card and roll back to 4.0.7... i hope archos support comes out with a way of unbricking from this cursed 4.0.24 firmware soon cuz i'm gonna send it back and demand a new one, its only 3 months old :mad: :mad: :mad: :mad: :mad:
[Gen9, Gen10 General] GonerNL:
Anybody else who noticed increased memory usage after a "successful" upgrade to 4.0.24 ??

I found a post from someone with a 512MB model who has only 80MB left after booting.
[Gen9, Gen10 General] Franz.Xaver:
This is the output of dmesg on my Linux machine, it tries to mount the disk but then immediately unmounts again:
[Gen9, Gen10 General] Bi0haZarD:
Bro try booting with both volume buttons pressed, what output do u get???
[Gen9, Gen10 General] Franz.Xaver:
No output with Vol +, Vol -, Vol+ and Vol -, tried every possible combination.

Only time it tries to connect and shows the output in dmesg is just by pressing the power button, after the unanimated archos logo shows up.

The Google spreadsheet is now editable, sorry about that (it was set to view only):

https://docs.google.com/spreadsheet/ccc?key=0Ah61ZvNLaXOEdFJfUXZuU2V5SG5nSldlYTJRNXhkZ3c
[Gen9, Gen10 General] Bi0haZarD:
still no go :mad: :mad:
[Gen9, Gen10 General] Avenger 2.0:
Nothing works. Must have rebooted like 200 times, touched it, pushed all buttons, etc... My power button will die before this tablet is resurrected. This thing is as dead as archos support...
[Gen9, Gen10 General] dotternetta:
Good one! :laugh: Let's see what Archos has to say today. I believe emaling the helpdesk is the only option right now, and keeping the pressure on Archos is important! I tried to find some media attention, but not many tech-sites are interested. I guess if this happened to Iphone the whole world would know it!

UPDATE!!! I just got an email from the helpdesk. I must send my tablet to France for repairs!

They responded within 1 minuted after I filled in the form in the helpdesksection after logging in on www.archos.com and asked if there were developments about our problem.
[Gen9, Gen10 General] Avenger 2.0:
Got the same email. Probably emailed everyone that posted their serial number here.

Do I include the accessories like power supply, headphone, usb cable, etc? Do I use the original archos box? Or just wrap the tablet in bubble plastic in a box is enough?
[Gen9, Gen10 General] tmp_t1:
For the records. I also can't get my Archos reanimated.

Just like usbdev I've got touchscreen problems. But that was before the upgrade. What can that be?
[Gen9, Gen10 General] dotternetta:
My experience with these kinds of repairs is: sent only the broken part, no extra's.

I will sent my tablet only, without my usb stick but with g3 cover.

I will wrap it in bubble plastic and ship it in a cardboard box.

They will recieve a few 1000 tablets (my guess) so if you sent all your loose extra stuff it will get mixed up and you will never see it again.
[Gen9, Gen10 General] GonerNL:
Oops ! I added my pc-number and then noticed it was already there ; did you copy it from my post ?
[Gen9, Gen10 General] Avenger 2.0:
Guess they will not release some magic revival method as they are sending out RMA's. Still hope that soms forum member will find a solution. Will donate them my shipping costs if they do ;)
[Gen9, Gen10 General] AlexLE79:
As reading some comments I've the following hypothetical thing which I can't proof as my Archos is working.

It happens if your time to sleep is to short. It seems while upgrade Step 2 runs, it goes to sleep.

So try following:

- Calm down

- Start your Archos and wait 1 Minute

- Plug in you USB cable and connect to PC (prefered Linux)

- Press the power button 15 Seconds

- Wait 1 minute

- Press Power

- Wait 1 minute

- Remove USB Cable (Now it should wake up again).

- Wait 5 minutes

If it doesn't work:

Retry it with USB cable from power supplier connected and the USB data cable connected from the 3G USB port on the backside of your Archos G9 to another powered on USB device (like printer, digicam, self powered harddrive, self powered USB HUB) or unsave with a male/mal USB cable to the PC.

Please report:

- Does it worked? (Yes/No)

- What is the operating system of your PC? (Windowx/Linux)

- Does it worked via the 3G USB port?
[Gen9, Gen10 General] Franz.Xaver:
Yes, I entered every numbers from this thread. Hope thats ok.

Update: still no answer from Archos to my Mail. :(
[Gen9, Gen10 General] Avenger 2.0:
Not working normal or with 3g usb on windows.
[Gen9, Gen10 General] Franz.Xaver:
Which cable should I use for that? I only have normal-USB to micro-USB cables.

Regarding the Google spreadsheet, why do some users anonymize their PN-number? Is this number kind of important for anything?
[Gen9, Gen10 General] dotternetta:
You need a male-male usb cable
[Gen9, Gen10 General] AlexLE79:
To connect with the 3G port you need a male-male USB cable. Instead of your Computer you can also use your printer or digital camera but you need to power them on before starting the test.
[Gen9, Gen10 General] dotternetta:
My guess is they are affraid they will loose their garantee because they rooted it or downloaded some other, not official, update. :angel:
[Gen9, Gen10 General] Franz.Xaver:
- Does it worked? - No

- What is the operating system of your PC? - Linux

- Does it worked via the 3G USB port? - No
[Gen9, Gen10 General] scholbert:
Please guys... the 3G USB port as you call it, is a true USB host port connected to onboard USB PHY from SMSC.

What's the benefit of connecting two hosts (Archos <-> PC) with a male-male cable.

I know it's a mess with this buggy update, but maybe a bit patience is useful here... hopefully Archos would leave a comment on that.

It would be of no help if you ruin your tablet's hardware as well, by trying weird connectivity.

At least that's my advice... your free to do whatever you like to do :angel:

P.S.: My guess is, that's there's something wrong with first or second stage loader.

AFAIK, the device stucks in avboot if the static logo is shown.

There could be some trouble to load the kernel/ramdisk combination to RAM.

By looking at the pc-numbers my guess is that only newer device show this effect.

E.g. mine is starting with PC1148 which might stand for year 2011, calwendar week 48.

Most numbers of the non working start with 12... year 2012.

Maybe Archos tested the update only with older hardware and missed to check on the newer ones, because they were little bit under pressure. People always request updates...

Anyway, to give a clear statement here:

This is a no go and it's a shame that many devices got bricked!!

Regards and good luck,

scholbert
[Gen9, Gen10 General] dotternetta:
It was said that powering the usb on the back could trigger something. If that did it it would save us weeks! So that's why I answered the question.
[Gen9, Gen10 General] AlexLE79:
Hi, can you send the /var/log/messages logs for this timespan?
[Gen9, Gen10 General] Avenger 2.0:
I lost enough time, just going to send it back to archos. I don't think there is a magic trick to get it back working.
[Gen9, Gen10 General] MotoFlasher:
Hello,

'm new to you here.

Beginning of the week had the Archos from a colleague. There was one with PC11 ... . Update, ROOT, etc. all worked. This morning my Archos has come. (Archos 101 G9 Turbo 250GB PC12 ...) It came with 4.0.5. Automatic update to 4.0.7 worked fine. I'm just rooting with 4.0.7, until the "problem" is solved. Because I´m of the same opinion as scholbert. That is because of the newer devices.

And of course I want to get rid of a HUGE thank you @ll. :good: Good instructions, just fine. :) 'll Be here more often now.
[Gen9, Gen10 General] scholbert:
O.K. agreed... maybe i would try as well.

I just wanted to give some background here and point out to be careful, not to damage the hardware as well.

Normally the USB host port is powered by a 5V DCDC converter on the mainboard.

A standard GPIO is activating this part. Maybe the 5V supply for the port has some feedback input an "triggers something".

At least one evil bit could cause troubles like this..

It's all guessing though, as long as there's no communication from Archos.

It would be helpful if they would put down a short statement here.

Regards,

scholbert
[Gen9, Gen10 General] AlexLE79:
Thats a point, changed the description.
[Gen9, Gen10 General] the1c3man:
Got my return details this morning, but says you MUST include a copy of the receipt from where you bought it.

I can't find mine :crying:
[Gen9, Gen10 General] Franz.Xaver:
Oct 12 11:00:36 *** kernel: [349973.272017] usb 1-4: new high-speed USB device number 19 using ehci_hcd
Oct 12 11:00:36 *** kernel: [349973.406438] scsi20 : usb-storage 1-4:1.0
Oct 12 11:00:36 *** mtp-probe: checking bus 1, device 19: "/sys/devices/pci0000:00/0000:00:1a.7/usb1/1-4"
Oct 12 11:00:36 *** mtp-probe: bus: 1, device: 19 was not an MTP device
Oct 12 11:00:37 *** kernel: [349974.404601] scsi 20:0:0:0: Direct-Access Archos_A 101S 0000 PQ: 0 ANSI: 2
Oct 12 11:00:37 *** kernel: [349974.405458] sd 20:0:0:0: Attached scsi generic sg2 type 0
Oct 12 11:00:37 *** kernel: [349974.408832] sd 20:0:0:0: [sdb] Attached SCSI removable disk
Oct 12 11:00:41 *** kernel: [349977.671173] usb 1-4: USB disconnect, device number 19
[Gen9, Gen10 General] dotternetta:
Hello Scholbert,

Connecting a female usb to a powersource is the same as connecting your phone to your pc, it shouldn't damage anything imo :p

best regards,

Dotternetta
[Gen9, Gen10 General] scholbert:
If your speaking about the MicroUSB using OTG you're right.

The OTG on our Archos could switch from host to device mode by interpreting the id pin of the cable attached.

No damage here, because internal logic keeps track of the power source (the same on phones using OTG).

It's different with the second type A port. This is a true USB2.0 host delivering power from the Archos mainboard to the attached device.

Regards,

scholbert
[Gen9, Gen10 General] AlexLE79:
Can you tell me something to this stage loaders?

I'm a bit curious about this log:

The USB disconnects and the reconnects with another idProduct. My Archos is at home so I can't look if that happens on every startup.

Franz.Xaver has only the first connect and maybe then it stoped working.

If this USB thing happens on every power up then it is possible the first one is the Stage1 USB and the second one may be the Kernel USB (STage 2). Than you may be right with the staging thing.
[Gen9, Gen10 General] dotternetta:
Oke! I will keep it in mind! (that's why male male usb-cables are so rare)
[Gen9, Gen10 General] Franz.Xaver:
I found on this thread that the G9 have a JTAG port:

http://xdaforums.com/showthread.php?t=1644376

Could it be repaired this way?
[Gen9, Gen10 General] scholbert:
... some background...

it behaves like this (cold boot, device had been powered off completely, power button gets pressed first time):

stage 0: internal boot ROM of OMAP (detects bootmode and media)

executed in place and parts of SRAM, grabs 1st stage loader from boot media and puts it in internal SRAM

stage 1: loader stored in first block of eMMC (initializes PLL, LPDDR, UART)

executed from SRAM loads 2nd stage loader from media and drops it in LPDDR

stage 2: avboot stored in rawfs section of eMMC (initializes even more parts of the chip)

executed from LPDDR memory checks if volume keys are pressed, puts static logo on screen,

checks for valid kernel+initrd and loads this combination to LPDDR memory and hands over to kernel

stage 3: kernel+initrd stored in rawfs section on eMMC (initializes all the rest, mounts initrd at boottime)

device tree gets initiated memory gets mapped, media gets mounted.

start up scripts in initrd put animated logo on screen, prepare file system to start up Android OS,

check for valid signatures (stock sqashfs, plugins etc.) check/mount filesystems and so on...

at a certain point we switch over to Android OS

stage 4: kernel+initrd+squashfs (mounted as loop device)

Android OS start up completes, services are started and other things happen ;)

too much to point here....

You may argue about the naming of the stages and beeing uncomplete... but this is barely how it should work out on normal working device.

comments are welcome, but be aware that we go off topic here...

Yeah, kind of... it is unknown if parts of kernel really start up on these bricked devices.

Yes and no!

Using JTAG here would be much to complicated, though in theory it could be used.

These kind of bricks could be fixed by using the external boot method.

Tweaking the sys_boot5 pin, at least during startup would do it.

By using the external boot procedure you may load something useful to RAM and start a special kernel+recovery version.

So far the theory, because there's no such image right now. It has to be developed

Archos might do it like this:

There might be another unknown testpoint which prevents the device to start up from internal eMMC.

The internal ROM then jumps to external boot procedure.

The engineers at Archos then might use USB boot method or special MicroSD to start recovering the devices.

Cheers,

scholbert
[Gen9, Gen10 General] Franz.Xaver:
Thanks scholbert.

I give up now, just waiting for the reply from Archos or from the retailer Avides and then I will return this pos.
[Gen9, Gen10 General] GonerNL:
Sorry for all those with a bricked/broken G9, but for those with a G9 that actually still works after the upgrade :

Do you also notice a much higher memory usage ?? In 4.0.7. I had 500MB left (of the 1GB) after starting and now barely 300. Someone with a 512MB reported only 38MB left after booting up !!
[Gen9, Gen10 General] rtomakov:
Yes, something is wrong with memory managment, I have only 14 MB free RAM.
[Gen9, Gen10 General] Franz.Xaver:
I just talked to the german Archos support, they are aware of the problem but won't admit that the problem is on their side.

They offered me to send the device on my own expense to them for a repair / replacement.

I declined and talked to the retailer, they will take the device on their expense and send it to Archos...
[Gen9, Gen10 General] 2WildFirE:
Update

Statement from Archos

http://xdaforums.com/showpost.php?p=32714731&postcount=114
[Gen9, Gen10 General] Franz.Xaver:
Begun the ****storm has ...
[Gen9, Gen10 General] dotternetta:
Already shipped mine, paid 20 euro for insurance and shipping. Archos said in the comment on facebook that they will handle the shipping costst...
[Gen9, Gen10 General] Avenger 2.0:
We'll have to see that first. I think the most we'll get is a reduction or coupon for accessoires. If we get something at all...
[Gen9, Gen10 General] roymar:
it looks like if only the 101 turbo versions (1,5ghz) have a problem.

Mine has also the same problem
[Gen9, Gen10 General] GonerNL:
Well, the problem with the 101's is the most serious problem, bu there's also a problem with the devices (80's) where the upgrade "succeeeded" ; they all of a sudden use much more memory than with the previous firmware/android ...

I just hope that Archos - with all the problems they now have - don't forget to address that too.
[Gen9, Gen10 General] roymar:
Sorry i ment that the 101's 1,5 Ghz are the devices that have the boot problems
[Gen9, Gen10 General] dotternetta:
From Facebook:

Archos Worldwide: I've just been told that for new returns *concerning this firmware problem*, pick-ups will be arranged at our expense.

For those that have already sent back their tablets that no longer boot after 4.0.24. Customer support should already offer you a refund for freight on your next email or phone exchange.
[Gen9, Gen10 General] -AngelOfDarkness-:
Does anyone have problems with viewing flash in this FW, specially with the rooted version from surdu_petru ?

I've only broken flics if they are streaming via WLAN. Flash is the 11.1.115.8

greetings AOD
[Gen9, Gen10 General] neur0mans3r:
I have also noticed image tearing issues while playing flash and HTML5 video in web pages. I think fullscreen mode helps. Also, YouTube app helps if the video is on YouTube.
[Gen9, Gen10 General] Froggerboy:
Update on the bootscreen hanger firmware 4.0.24:

I requested a RMA on Friday. Monday they informed me that my device needs to be returned to ARCHOS. Tuesday they booked UPS for transportation and UPS picked it up yesterday.

Looking into my RET at ARCHOS they received it today and immediately sent out a NEW device. Expecting it to be here soon.

After a period last week where we all were pissed off by ARCHOS bricking our tablets they seem to have received the message and react amazingly fast. I have to admit that I am impressed.
[Gen9, Gen10 General] dotternetta:
Sounds good! How can I check my RMA on the Archos site?

Ah! Found it: http://www.archos.com/repair/index.html?country=nl&lang=en

hmm..mine is not delivered yet :(
[Gen9, Gen10 General] Froggerboy:
Have sent it on your own or have they picked it up from you?

Either way you should be able to track the shipment if it has been delivered already.
[Gen9, Gen10 General] dotternetta:
I recieved an email with a RET number so I sent it, packed it very well and I traced it to Archos, so it has arrived, but when I log in with my serialnumber it is not reconized. Maybe tomorrow.. How could you tell they sent a new one?
[Gen9, Gen10 General] Froggerboy:
I know that it's a new one because it has a different ID# than the one I returned. Under my RMA (RET) # at ARCHOS repair both devices were listed.

Today I cannot access the ARCHOS repair site to pull my UPS tracking #. Strange.
[Gen9, Gen10 General] dotternetta:
Thanks! I emailed rma-europe@archos.com and requested the repair status.
[Gen9, Gen10 General] Franz.Xaver:
I do not want a new one! I purchased the cinema plugin for my tablet and I have a screen protection - both would be lost with a new device! :crying:

The plugin could be replaced by support, but what about the screen protection? It cost me 10 euros.
[Gen9, Gen10 General] dotternetta:
Archos sells screens protectors, maybe you get 1 for free
[Gen9, Gen10 General] Avenger 2.0:
My archos repair says "Request Status: In progress" for the last 5 days. How long does this take? And why do they immediately ship new ones to some and not to others???
[Gen9, Gen10 General] dotternetta:
What does your history say?
[Gen9, Gen10 General] comdexfall:
I dont understand... They send me The RMA documents last thurdsday and no news about they paying the shipping costs. That's although I told him that in Facebook thay had said that they are going to pay The shipping costs... Which country are you from Froggerboy?

Enviado desde mi Galaxy Nexus usando Tapatalk 2
[Gen9, Gen10 General] Avenger 2.0:
Only that it was received by them.
[Gen9, Gen10 General] dotternetta:
Same here...awaiting
[Gen9, Gen10 General] roymar:
Same here, my rma is not recogniced. my track & trace says that the package is delivered on thursday
[Gen9, Gen10 General] dotternetta:
Try your RET number, that worked for me. Serialnumber didn't
[Gen9, Gen10 General] roymar:
the RET-number is not working either
[Gen9, Gen10 General] 2WildFirE:
For me works no serial or ret number :(
[Gen9, Gen10 General] roymar:
after an email to archos i can now log in with my serialnumber
[Gen9, Gen10 General] comdexfall:
Any news about Archos paying The shipping expenses?

Enviado desde mi Galaxy Nexus usando Tapatalk 2
[Gen9, Gen10 General] tmp_t1:
After an extra email to archos they got fedex pick it up yesterday.
[Gen9, Gen10 General] Avenger 2.0:
This is taking way to long. Mine is sitting 10 days at archos repair without an update. Will we even see our tablets back this year???
[Gen9, Gen10 General] dotternetta:
I agree, mine the same. I will sent a kind email to Archos. (rma-europe@archos.com)
[Gen9, Gen10 General] BagbKa:
My service center in Latvia give me a new tablet after 4 day
[Gen9, Gen10 General] Froggerboy:
Mine was handled by Archos Germany.

They made a mistake by identifying my old one as a 16GB Turbo instead of a 8GB Turbo and returned a new 16GB Turbo to me.

At first I thought that it was a good trade for me but looking into the hardware in more details it turned out to be a bad one.

The 16GB Turbo is a 4430 CPU with 1,2GHz and 0,5GB RAM whereas the 8GB Turbo I had was a 4460 CPU with 1,5 GHz and 1 GB RAM.

I am trying to get it exchanged now but have not received a response yet.
[Gen9, Gen10 General] scholbert:
Hi,

now that we know about the personal tragedies behind this firmware bug, i wish you all good luck and hopefully everything will be fine in the end.

In the meantime, i really wonder what is going on at Archos... still no official 4.0.24 firmware :silly:

The download link still points to 4.0.7 firmware, while the history states 4.0.24 release on Oct. 10th.

If there's this tiny little bug with the A101S/H touchscreen to be fixed in the kernel, then why there's still no official released update???

Any message from Archos?

Are they planning Gen 11 already and are too busy to fix the 4.0.24 finally?

Have a nice day,

scholbert
[Gen9, Gen10 General] 2WildFirE:
Same here ........:(
[Gen9, Gen10 General] Bi0haZarD:
I have had the best trade ever, i've been offered my credit back from the shop that i bought the lousy 101g9 and switched to ASUS Transformer Pad TF300T 16gb, 1gb ddr3, 1.2ghz Quad Core Nvidia Tegra3, for some additional € for the difference in price....performance is amazingly fluid!!!!!! couldnt be happier for getting rid off the Archos, sorry but never going to buy an Archos device ever again...
[Gen9, Gen10 General] Froggerboy:
Archos will now exchange my device again to finally get me the correct one.

They are going to pick up the device by UPS again.

It's a lot of hassle but I am still satisfyed with the price/performance ratio of Archos.
[Gen9, Gen10 General] dotternetta:
My status has just been updated to SWAP. New serialnumber in my list, seems like I'm getting a new one and it seems to be the same ;)
[Gen9, Gen10 General] Avenger 2.0:
Same here. I hope it's really a new one and not an old refurbished thing that is ready to break down. Did you receive a tracking number?
[Gen9, Gen10 General] dotternetta:
No, not yet :victory:
[Gen9, Gen10 General] roymar:
Mine still gives in progress, i hope it will change soon:D
[Gen9, Gen10 General] 2WildFirE:
Yeah, my brand new 101 g9 16GB 1GB Ram from Archos are here!