yashsingh1/xdaforums huggingface dataset:
[Gen9, Gen10 General] dotternetta:
16 gb? Did you have that before the crash? Or did they give you a better one?
[Gen9, Gen10 General] GonerNL:
Some ... :rolleyes:
[Gen9, Gen10 General] 2WildFirE:
No it was a 8GB Version, Archos gift me a 16GB Version! The better one :)

Nice!
[Gen9, Gen10 General] dotternetta:
Hmm..:rolleyes: Seems like I'm getting the 8 gb version, which I had.
[Gen9, Gen10 General] Froggerboy:
Careful with saying 16GB is better than 8GB. Please read my posts above for more details.

I am going back to 8 GB Turbo since it's the better package than the 16 GB Turbo.
[Gen9, Gen10 General] roymar:
Does anyone know how long the repair/swap takes. they have him about ten dayes now and the site gives still in progress!
[Gen9, Gen10 General] 2WildFirE:
Archos send me a G9 101s Turbo 1GB RAM 16GB flash,
[Gen9, Gen10 General] dotternetta:
I recieved my new 101 g9 8G turbo yesterday (in the Netherlands) and noticed there was an update 4.0.25 :p I installed it right away and.... it still works! :D

How about the shipping costs? Did any of you get them back?
[Gen9, Gen10 General] tmp_t1:
I did not receive my tablet back until now, but about the shipping costs (NL also): fedex picked it up @ archos costs
[Gen9, Gen10 General] Froggerboy:
So it is a 4460 CPU with 1,5 GHz? If so you made a good deal.
[Gen9, Gen10 General] comdexfall:
How can you know what is the exact CPU that the tablet is using?

Regarding the shipping costs... I had already sent my tablet when Archos said that they are going to cover the shipping costs. When I asked them, they told me they dont refund, they just send their messenger to pick up the tablet at no cost but obviously this option is not ok for me. Archos is a joke, i'll never buy another Archos product again!

Enviado desde mi Galaxy Nexus usando Tapatalk 2
[Gen9, Gen10 General] Froggerboy:
The CPU is listed somewhere under settings -> info or so. My device is currently being replaced so I cannot confirm the exact path.

The frequency and maybe the CPU type can be seen using the Quadrant benchmark under info.
[Gen9, Gen10 General] scholbert:
Command line is your friend as well:

cat /proc/cpuinfo

It's just that easy!

Cheers,

scholbert
[Gen9, Gen10 General] 2WildFirE:
Yes ist a 1.5Ghz 4460 CPU. Archos make me happy.

Btw. No shipping cost in Germany UPS picked up

von meinem Quadcore Monster via Finger
[Gen9, Gen10 General] dotternetta:
I emailed Archos to get a refund or a free plugin. No respons.. :(
[Gen9, Gen10 General] comdexfall:
I have tried Android System Info and it works perfectly.

Enviado desde mi Galaxy Nexus usando Tapatalk 2

---------- Post added at 10:14 AM ---------- Previous post was at 10:02 AM ----------

They are going to tell you that no refund is possible and also that they send their messenger to pick up the tablet for free, something that it's not possible for you. Archos never again!

Enviado desde mi Galaxy Nexus usando Tapatalk 2
[Gen9, Gen10 General] comdexfall:
Today is the third time that i contact witht the Archos technical support. This is the message that i have sent them: "I have seen in the post tracking page that the tablet arrived to your technical service two weeks ago but I can´t see any details when i introduce my RMA numer or the tablet serial number in www.repair.archos.com. What can I do to see the repair status?"

Any advice? Is it normal for they to take so much time to answer? I´m starting to be really worried about this.

EDIT: I don´t know if they read this thread or it´s because i wrote also in their Facebook account, but they have just sent me an e-mail and now i can see the reparation process.
[Gen9, Gen10 General] dotternetta:
Try sending an email to rma-europe@archos.com
[Gen9, Gen10 General] Franz.Xaver:
I am also still waiting for my replacement device, almost two weeks now. :(

Really not happy with the whole situation.
[Gen9, Gen10 General] roymar:
Mine is also there from 18-10 and still the site says in progress, i getting tired off this:crying:
[Gen9, Gen10 General] roymar:
Now they say that mine tablet wil be replaced with a 16gb version i had a 8 gb version.

I also recieved as repley to my mail that are out of replacement tablets in French, so i hope that i translated it well (google translate) original text was: Nous sommes en rupture de stock afin d'effectuer un échange de l'appareil, nous effectuons le maximum afin d'en effectuer le traitement dans les meilleurs délais

Gr.Roymar
[Gen9, Gen10 General] comdexfall:
I´ve just received this e-mail:

"Dear customer,

We have stock rupture on this reference, we make the maximum to make the swap as soon as possible.

Regards

Stéphane

ARCHOS RMA DEPARTMENT"

Nothing about changing my 8 GG Turbo for a 16 GB model... :crying:
[Gen9, Gen10 General] Franz.Xaver:
Then maybe they should give out Gen10 tablets. I would also be willing to pay a small difference ...
[Gen9, Gen10 General] comdexfall:
From the Archos Warranty: "ARCHOS will do their best to complete repairs on the users product within 10 working days of reception of the product." Let´s hope they do it.
[Gen9, Gen10 General] rjvbertin:
Haven't read the full 20+ pages, but I understand the exchanges/repairs being discussed concern tablets that no longer boot after the latest firmware update?

How about the following issues, that I've been having since I got mine (a 80G9 Turbo with the 250Gb hdd), and that seem to have gotten worse after the latest update - are these known issues?

- Running slideshows (with Photo Slides but also the stock Photo Frame app) caused the tablet to get in a state where services "unfortunately quit" without apparent reason, and where a reboot would hang (black screen, disk turning) and I'd have to force a shutdown. I thought I'd traced it down to a Media Centre issue due to having my full photo library on the disk (about 30Gb, hundreds of full-size JPEGs), but removing that library didn't solve the issue.

- After leaving the tablet, screen off/locked it will often greet me with a black/dark grey screen when I try to switch it on. Again nothing to be done but forcing a reboot.

Today I had the 1st issue, and the 2nd issue twice already. I'm really getting annoyed with this thing ... and regretting I didn't return it to Amazon.fr at the first glitch!
[Gen9, Gen10 General] roymar:
I have recieved my new Tablet and is indeed the 16gb version
[Gen9, Gen10 General] comdexfall:
I´m starting to be really tired of this situation. Today i´ve sent them a new e-mail telling them that I really need to know how my tablet will be repaired. They have just answered me exactly the same, that they answered me to the previous e-mail: They have rupture stock of my reference and are going to do their best to send me a new one. Sadly they can´t give me an aproximate date and they don´t tell me anything about sending me an upgraded (16 GB) version. :crying:
[Gen9, Gen10 General] Franz.Xaver:
At least you got an answer. I am waiting for an answer to my questions now since over a week.

Maybe it does not help but I gave them a deadline to answer me till friday or I will contact a laywer and the German Verbraucherschutz (consumer protection).
[Gen9, Gen10 General] comdexfall:
My advice: Publish that they don,t answer you in the Oficial Facebook (Archos Worldwide) and I,m sure you will get a fast answer. That,s how Archos works.

Good luck!

EDIT: Finaly they are swapping my Archos G9 101 Turbo 8 GB with the SAME model.

Enviado desde mi Nexus 7 usando Tapatalk 2
[Gen9, Gen10 General] Froggerboy:
I returned my 4.0.24 victim 8GB 1,5 GHz Turbo and received a 16GB 1,2 GHz Turbo. Based on my complaint I was promised to get a 1,5GHz Turbo instead.

I am still waiting on my second exchange not even getting an answer for almost 3 weeks now. That is kind of disturbing.

Not answering is NO OPTION.

@ FRANZ.XAVER

Let us know if they react to the lawyer threatening.
[Gen9, Gen10 General] freezenook:
Now is fobbiden. I will test only 4.0.26 test
[Gen9, Gen10 General] Franz.Xaver:
They did not react at all, not to my e-mails not to my comments on Facebook. I am now looking for a Nexus 10 or maybe Nexus 7.

I will never ever again buy something from Archos and will tell everyone I know to stay away from Archos.
[Gen9, Gen10 General] Froggerboy:
No reaction to my emails either. What a poor way of running business.

I will try to call them this week before I transfer this to my attorney.
[Gen9, Gen10 General] warezjunk:
Good luck Froggerboy

They don't respond @ my emails also..

Don't buy Archos again..
[Gen9, Gen10 General] Franz.Xaver:
Archos finally contacted me on Friday after I wrote twice on Facebook. They are unable to replace my tablet because they ran out of replacement devices (8gb and 16gb).

They offered me the 250Gb version which I promptly declined - I already tried the 250Gb version and sent it back because of various issues.

They will now send me back the broken device and I have to send it to the place where I bought it to get a refund.

This means I have to sell my 3G-Stick and the case cover.

The money I spend for the cinema plugin and the screen protector is lost.

Next device Nexus, Archos never again.
[Gen9, Gen10 General] sheepytoo:
i did not have SDE installed on my g9 101 it was totally as it was when it left Archos 4 weeks ago :crying:
[Gen9, Gen10 General] baerwolf:
I have the same problem.

I installed official SDE.

From image ICS@BLUE_V03

I flashed it in SDE with reformat device

Flashing was completely done.

And thats all.

Now I had the Deadlock. Either my screen is black (Press Vol+/Vol- and Power at the same time) or it hangs on Archos Logo....Thanks Archos....:(
[Gen9, Gen10 General] Extreme_One:
I'm not offered an update even if I click on "System Updates" under 'About Tablet'

Not worried, just curious. :)
[Gen9, Gen10 General] sheepytoo:
i got my update via the Archos web site downloads

but my advise is wait until these problems are sorted out , not worth the risk yet
[Gen9, Gen10 General] AlexLE79:
As i wrote, this information is cached. ;)
[Gen9, Gen10 General] neur0mans3r:
I think this is not the case. I think it might be related to the hardware revision of the device.

- I have a G9 80 Turbo 1.5 GHz, 1 GB, 16 GB.

- had 4.0.7 official

- installed official SDE

- installed 4.0.7 deodex root

- got the test 4.0.24 last week, would not upgrade from internal storage

- selected 'Reboot' from Power menu and held Power + Vol- after restart

- choose 'Install Firmware' from recovery

- copied firmware to recovery drive, followed instructions, everything works

- just manually re-run setup to get rid of some side effects ( long wait to display unlock screen, erratic deep sleep)

- I now won't try anything else until they fix it, I got lucky once with this firmware

PS. I still have the custom boot animation during boot?!
[Gen9, Gen10 General] Benny_Le:
Problem afer upgrading

Hi,

I also have the same problem. I'm using a 101g9 (on stock 4.0.7 firmware).

I was proposed to install the New Firmware by a popup of the system, so I did.

The system seemed to have installed the update, grey progress bar till the end,...

After that, reboot of the system, but it "hangs" at the Archos Splash Screen.

I left it here for let's say 3 hous, but still the same splash screen...

No worries, I thought,... Let's boot into Recovery Mode,... But no, that's not working as well.

Could someone have an idea of how to fix this problem? Thanks a lot !

Kind Regards,

Benny.
[Gen9, Gen10 General] surdu_petru:
Hi!

...also ARCHOS temporarily withdraw version 4.0.24 !

403 - Forbidden
[Gen9, Gen10 General] sheepytoo:
firmware has been taken off the Archos website..........

bit bloody late in my case :(
[Gen9, Gen10 General] surdu_petru:
You are absolutely right !

I do not know how they will solve the problem quickly and reliably ! sorry ...
[Gen9, Gen10 General] sheepytoo:
with it being seemingly impossible to get into recovery, unless they have a trick up their sleeve

i suspect they will have to repair/replace them all...........

i had mine replaced only a month ago, i think as a good will gesture they should give me a new G10 :D:good:
[Gen9, Gen10 General] gpvelzen:
Is also updated from stock 4.0.7.. failed, however I still can get into recovery

can someone post a link to 4.0.24 so I can try again?
[Gen9, Gen10 General] dotternetta:
same here, I emailed Archos

Same here, tried update 4.0.24 and crashed in first (non animated) screen. I email Archos about it, hope you all did also. I wander what sollution we get!
[Gen9, Gen10 General] sheepytoo:
if i were you i would try to flash back to 4.0.7 and wait for this to be resolved before trying 4.0.24
[Gen9, Gen10 General] dotternetta:
On the archos site still the official 4.0.24 is available.
[Gen9, Gen10 General] gpvelzen:
nope, they took it offline
[Gen9, Gen10 General] dotternetta:
Yes, I see it now. Sorry, I didn't test the link.

Update: I got a reply from Archos:

> Dear Customer,

>

>

> Shutdown the unit, and turn it on.

>

> When turning on the device, hold down Vol + and press the power button. The ARCHOS Recovery screen is displayed.

>

> Do not release the volume + button of the device until the recovery mode is displayed on the screen of the device.

>

> Then

>

> Start by selecting the FORMAT option into the recovery menu.

>

> Then select the RESET Android option

>

> Then the reboot option

>

> (To navigate up and down into the menu, use +/- button and validate selection with On/Off)

>

> Once finished, the unit will restart

>

>

> Kind Regards,

> Archos Technical Support

And I answered them that it didn't help, also told them that I'm not the only one with this problem. Let's see....
[Gen9, Gen10 General] Avenger 2.0:
Recovery doesn't work, you'll be holding that vol + button until you're dead.
[Gen9, Gen10 General] dotternetta:
I know! :p Finger is hurting now :good: :eek:
[Gen9, Gen10 General] cajl:
Vol+ or Vol - ?
[Gen9, Gen10 General] dotternetta:
In the mail I recieved from Archos they told me to hold VOL +

Edit: LOL, now I must hold VOL -, but that didn't help either.
[Gen9, Gen10 General] courville:
I am archos staff. So far unfortunately we are not able to reproduce the problem highlighted on the forums.

For those stuck on boot logo can you please answer the following questions:

1) is the logo animated (to know if it is linux kernel or android logo)?

2) can you please reset the device by a long (10s) press on power and then after 2mn boot it again either unplugged (first test) or plugged (second test) and report what is happening

3) can you please after a proper reset hold the volume (-) and then still holding volume (-) press power button while unplugged to see if you get to recovery and report what is happening

Thank you for the testing.
[Gen9, Gen10 General] warezjunk:
Now i push on/off button only 2 quick green blinks with 1 second delay between the blinks ..(with powercable)

Unplugged 1 blink and then death..

Maybe battery out of power ?
[Gen9, Gen10 General] Avenger 2.0:
1) First (non animated) logo.

2) Stuck on logo after reset, powered and unpowered.

3) No recovery, screen stays black.

Have g9 101 turbo with original firmware and no sde.
[Gen9, Gen10 General] dotternetta:
Hello! I did the tests here are my results:

1: The Archos logo is static, not animated

2: unplugged: boot logo stays static. plugged: boot logo stays static. Plugged to windows 7: boot logo stays static but windows 7 detects a device but I cannot find it in Windows 7.

3: nothing happens, finger is hearting after few minutes, no logo, black screen.
[Gen9, Gen10 General] comdexfall:
EXACTLY the same for me, including the last sentence.
[Gen9, Gen10 General] Franz.Xaver:
I am also affected by this problem. I have a G9 101 turbo 8gb with stock (no sde) Firmware 4.0.7 and updated yesterday to 4.0.24.

Now I have the same problems as everyone else here.

Stuck on non-animated boot logo. I tried every mentionend combination of vol+ and vol- and power button with no luck.

PC121212212
[Gen9, Gen10 General] BagbKa:
EXACTLY the same for me too, including the last sentence

---------- Post added at 11:47 AM ---------- Previous post was at 11:47 AM ----------

EXACTLY the same for me too, including the last sentence
[Gen9, Gen10 General] Benny_Le:
Same Here,... Also tried a lot of other combinations, all without any succes.

I'm using the TURBO version,... (No HD),... Doesn't now it that makes any difference or not?
[Gen9, Gen10 General] courville:
There you just need to charge for a long while and it will boot.
[Gen9, Gen10 General] gpvelzen:
same problem however I do have recovery

G9 Turbo 16GB stock 4.0.7
[Gen9, Gen10 General] courville:
Another request: can you please report your P/N i.e. the PCxxxxxxxxx number that is under the kickstand.
[Gen9, Gen10 General] dotternetta:
Mine is: PC1218 01111 8gb
[Gen9, Gen10 General] TcT:
Mine is: PC122107535 (8gb, 1.5 ghz, hangs on non animated archos logo)
[Gen9, Gen10 General] gpvelzen:
Pc121712922
[Gen9, Gen10 General] Avenger 2.0:
My P/N is: PC12180xxxx
[Gen9, Gen10 General] the1c3man:
Trying the leave plugged in an on for a few hours to see if it gets passed non animated boot screen...

..2 hours and still on boot screen.

Will update as I go on.

also p/n - pc1225XXXXX
[Gen9, Gen10 General] Benny_Le:
This is the info I filled in on the Archos website when registering my device (I don't have my tablet with me at the moment)

ARCHOS 101 G9 - Serial Number : PC121710814

Hope this helps !
[Gen9, Gen10 General] dotternetta:
Good luck! I waited 8 hours!
[Gen9, Gen10 General] Benny_Le:
Left it like that yesterday for about 4 hours, then I gave up,...
[Gen9, Gen10 General] LagosdeSomiedo:
Pc/121220986

Archos G9 101 Turbo 16 GB.
[Gen9, Gen10 General] gullyver:
Pc122106468 8gb
[Gen9, Gen10 General] hars73:
Mine is working fine after the update from 4.0.7 -> 4.0.24

I downloaded the update and installed it. It booted and installed the firmware. After that it rebooted and I saw the Archos logo. Then I saw Android optimizing all the apps. After that I could use it.

My G9 is a non Turbo (1Ghz) / 8GB: PC114101421

EDIT: Mine is a 101 G9

Never rooted or other mods. Alway used stock firmwares.

So no problems for me until now!
[Gen9, Gen10 General] Franz.Xaver:
pc121212212

It seems only numbers starting with 12 are affected, I made a quick Google Spreadsheet where everyone can enter their information

http docs.google.com/spreadsheet/ccc?key=0Ah61ZvNLaXOEdFJfUXZuU2V5SG5nSldlYTJRNXhkZ3c
[Gen9, Gen10 General] Avenger 2.0:
@courville

Is there another recovery way we can use to debrick our tablets?
[Gen9, Gen10 General] GonerNL:
I'm one of the lucky ones, it seems ... installed before the image was pulled ?

Anyway, upgraded from 4.0.7 to 4.0.24, no root or anything.

Everything is still working, all apps, wi-fi, GPS, 3G, earphones etc etc

Archos 80 G9, 1.5MHz, 1 GB RAM, 16GB memory

PC1209 08099

just one thing ;

memory usage looks much higher

than in 4.0.7 !!! normally I have 500MB left after a fresh boot, now it's <400 MB :confused:
[Gen9, Gen10 General] roidelapluie:
It may be because you have the 80* version (mine is 10.1).
[Gen9, Gen10 General] comdexfall:
Mine is: PC122010001

Archos G9 101 Turbo 8 GB.
[Gen9, Gen10 General] athankar75:
poor wifi?

I think after upgrade to 4.0.24, wifi is weaker and unstable. Anyone to confirm that? Archos G9 80 turbo 16gb
[Gen9, Gen10 General] tobias-schulz:
For me it worked perfectly... I had ICS@blue before, copied the archos.ext4.update to internal storage, reboot, "reset android" in the SDE Menu, flash kernel, initrd, no problem at all... It's a 101 G9 Turbo, 1,5 GHz, 1 GB RAM, 16 GB internal storage...
[Gen9, Gen10 General] sheepytoo:
called Archos support ,,,,,, given rma number with no tests at all........methinks i'm not the first one today:(
[Gen9, Gen10 General] warezjunk:
ARCHOS 101 G9 Turbo - 16GB

Serial Number : PC122107775

Can startup device but stuck in logo..

If i push on/off + volume buttom + or - device don't start at all..

Recovery is gone ??
[Gen9, Gen10 General] Franz.Xaver:
What happens to my data (apps, logins, sessions) when I return my device?

What happens to my screen protector and to my purchases (e.g. the cinema plug-in)?

I am a bit worried to return my device without the ability to erase my data.
[Gen9, Gen10 General] dotternetta:
Your pron will be erased :angel:
[Gen9, Gen10 General] theadenter:
Mine is PC121219694 16Gb (turbo 1.5). P/N 0103724.

Didn't tried official release, but leaked pre-release of 4.0.24 did made a boot-loop on my device (recovered using pw + vol up + vol down).

I bought cinema codec month ago. Could it be a cause?
[Gen9, Gen10 General] Bi0haZarD:
same here...sitting on static archos logo and plugged power in, no recovery nor SDE in any key combination, upgraded from original .aos file...

PC121703615 101 G9 1.5ghz TURBO 16GB

P/N:0136976
[Gen9, Gen10 General] Franz.Xaver:
Did the upgrade work or not?
[Gen9, Gen10 General] theadenter:
No, it doesn't.

As I said, tried not published official firmware that have been posted week ago.

Saved nerves for Archos and me by not trying to upgrade on the latest published one.
[Gen9, Gen10 General] Franz.Xaver:
But you where able to recover to 4.0.7 or is your tablet bricked now?
[Gen9, Gen10 General] Avenger 2.0:
An update would be nice. Do I have to return my archos? Can I do that directly to archos or the online store that I bought it from? If the last one, I'll have to pay 20+ euro shipping and lose 10 euro for cinema plugin. That makes 30 euros for a fault at archos side. Not really fair...
[Gen9, Gen10 General] Franz.Xaver:
The download of 4.0.24 is now back online with a different size:

www.archos.com/support/support_tech/updates_fwm.html?country=gb&lang=en&pr=gen9.png

Is this a fixed version? I am very disappointed in the way Archos is treating this issue.

Update: I have to correct, they just put 4.0.7 back up.
[Gen9, Gen10 General] Bi0haZarD:
I feel like i paid archos 340eu for a brick - shame on archos if they dont support our bricks because of their mistake
[Gen9, Gen10 General] dotternetta:
It is quiet at the Archos front. I guess they are doing research and somebody is getting his ass kicked.
[Gen9, Gen10 General] hars73:
That's not 4.0.24, it seems that it's 4.0.7, the previous firmware.
[Gen9, Gen10 General] dotternetta:
Wow, I paid 200 euro's! I'm sure Archos will fix it. Give them some time.
[Gen9, Gen10 General] theadenter:
Yes, I was able to recover. I tried to update, not install. So by pressing Vol up + Vol down + Power on I was able to boot my (SDE kernel?) 4.0.7 root and copy archos STOCK aos firmware 4.0.7 to the tablet, After flashing all back to normal with recovery and sde.
[Gen9, Gen10 General] dotternetta:
Do you mean you pressed vol + and - at the same time? Manual says: vol +

edit: tried it, didn't help:crying:
[Gen9, Gen10 General] Franz.Xaver:
Yes, you are right. It is a shame how Archos is trying to cover this up. Why is there no message on the official site saying "sorry we fu*** up"?

I know this changes nothing, but if this is not going to be resolved well this will be my last Archos purchase.
[Gen9, Gen10 General] theadenter:
Yes, Vol + and Vol - at the same time.

Vol + or Vol - alone gives black screen.
[Gen9, Gen10 General] Franz.Xaver:
Unfortunately pressing Vol + and Vol - does only work if you have the special developer edition firmware:

http://www.archos.com/support/support_tech/updates_dev.html?country=us&lang=en
[Gen9, Gen10 General] theadenter:
Before they released public version - that worked. Now seems they totally crack it up. :eek:
[Gen9, Gen10 General] it's:
Courville guy is pretty busy with it right now I think.

Anyways, just a possible solution for those that are in bootloop(from 4pda):

When the black screen from the recovery turns up, touch the screen multiple times. The recovery should pop up then.

You can also do it when it's stuck with the Archos logo, perhaps this explains why the next morning it was okey on some units.
[Gen9, Gen10 General] Franz.Xaver:
I justed touched the display in almost every possible way... it did not help. :crying: