yashsingh1/xdaforums huggingface dataset:
[Galaxy Note II Q&A, Help & Troubleshooting] EFCLEE:
I have had my replacement for less than a week, fresh out the box pen worked spot on, now I come to find it is doing exactly the same thing

Will try a factory reset and post back

Not good, I am now considering a whole new phone

---------- Post added at 09:54 PM ---------- Previous post was at 09:49 PM ----------

Sorry for the DP, I did disable Air View (prior to previous post) which didnt help, just done a re-boot and now and pen is working as it should, maybe Air View needs a reboot or maybe something else was wrong?

Will be checking all the time know, very disappointed with samsung on this!!!!
[Galaxy Note II Q&A, Help & Troubleshooting] Dogtooth:
Adjusted the potentiometer and it worked.
[Galaxy Note II Q&A, Help & Troubleshooting] emiratesson:
A good fix

I can see that everyone is frustrated by this problem. Changing the pen, or even resetting the device won't solve the problem. I found a solution a while ago on youtube where the old note had a similar problem. It was solved by sticking a small piece of an aluminium tape just below the s-pen button. Sticking it too low will stop the pen from working, sticking it too high will not solve it. Stick the tape just below the button.

Here is the video:

I couldn't post the link because of my few posts, but if you search "galaxy note pen fix" you'll be able to see it as it is one of the first videos shown.

This fixed the problem permanently. All the best with that!
[Galaxy Note II Q&A, Help & Troubleshooting] androidizen:
Ahh so mine's faulty as well then, didn't think my hands were that bad...
[Galaxy Note II Q&A, Help & Troubleshooting] netzer119:
very annoying

I too am having the same issue everyone seems to be complaining about. Sprint version, problem is A1/A2...top right is a problem area but other areas randomly show screen touches too. Emailed samsung to try to get a free s-pen anyway but will also try the potentionmeter fix tomorrow. Its just very irritating.................
[Galaxy Note II Q&A, Help & Troubleshooting] sanusweetsmile:
Sont do it....its a hardware problem get a replacement phone I chewed their brains and I got tthe replacement .....I am from india
[Galaxy Note II Q&A, Help & Troubleshooting] frapp2latte:
The first unit I got had this sensitivity problem. The problem I had was "A-2 overly sensitive across the whole screen". I complained to the seller I bought my phone from and at first they didn't listen to me as the unit they had (coincidentally) also presented the same tendencies but I kept bugging them again and again proving to them that other units didn't have this problem. Good thing I decided to get the version straight from Samsung Philippines with warranty, and not the grey market version, because they replaced the whole phone and my new unit works perfectly fine! It really is an s-pen problem because I tried my faulty first unit with 3-4 other s-pens and I didn't get the over-sensitivity issue. Samsung replaced the whole phone though, which makes it even better for me.
[Galaxy Note II Q&A, Help & Troubleshooting] pfulop:
problem: very sensitive over all screen , solution: potentiometer turned a little bit clockwise
[Galaxy Note II Q&A, Help & Troubleshooting] Paganister:
I took the punt and opened the pen up and adjusted it. Turned it every so slightly clockwise. Not had the problem ever since!
[Galaxy Note II Q&A, Help & Troubleshooting] Xaddict:
Danke shon!!

Fillen danke.
[Galaxy Note II Q&A, Help & Troubleshooting] netzer119:
same! still trying to get an extra s-pen sent to me for my troubles
[Galaxy Note II Q&A, Help & Troubleshooting] loveshinesthru:
In another thread they said to drop it on the table. not on the tip but on the side. I tried it and it seems to be better so far. mine was just too sensitive.
[Galaxy Note II Q&A, Help & Troubleshooting] Userius:
Use a needle

To those who are afraid of breaking the button: take a very thin needle, insert it into the gap between button and the pen and press very gently, pulling the button upwards. It will pop out, so perform this operation over some clear surface or be prepared to catch the button as it tries to flee (no the wise idea while holding a needle in one hand :) ). After that you can adjust the pen with the same needle. Plastics won't break, it is holding in place like the back cover. If you aren't afraid of changing battery or inserting a sim card, you can just as easily do adjustment to the pen.

And most importantly - keep nagging to samsung. Even if you fixed your pen by yourself you still should receive a replacement. After all, end-user is not supposed to perform repairs :)
[Galaxy Note II Q&A, Help & Troubleshooting] wonsanim:
Mine have the same sensitivity problem even some times write without touching the screen. The problem I'm in the US and i buy the device from handtec in UK. Some recommendations on how to follow please:confused:
[Galaxy Note II Q&A, Help & Troubleshooting] ron2k_1:
I called Samsung USA and they told me that they don't support the device and I should call the country try calling the country I got my device from. So you can probably try calling Samsung UK. Look in the "contact us" section on the UK site.

In my case I bought from Amazon and I had no idea where the seller I bought from get his stock from. So I contacted him and he is willing in replacing my pen. However, he states that it will take couple weeks, so I'll have to deal with it...

Good luck
[Galaxy Note II Q&A, Help & Troubleshooting] wonsanim:
Ok, i try to contact Samsung uk to see if they can help me.
[Galaxy Note II Q&A, Help & Troubleshooting] ImjuzCY:
Are you guys using the silver color one? My friend's silver n2 are also having this problem but not on my white n2 and another friend's white n2. Maybe there's a problem with that batch of n2.
[Galaxy Note II Q&A, Help & Troubleshooting] melvinchng:
Hmm... what is the right button for?

Left is sensitivity and right one is for?

Accidentally sent from my Samsung Galaxy Note 2
[Galaxy Note II Q&A, Help & Troubleshooting] SaiDriod:
Hi! I have the same issue with S Pen while my friend dropped it accidentally. .

As I bought this online, Samsung Singapore won't replace my pen but my seller did replaced for me and working fine now.

My only worry is how long will it last?

1st pen was only 1 week old.

Now 2nd pen is just 2 days old with minimum usage.

If this is happening to everyone, Samsung had to do something about it.

Just my idea!! Overall, love the Note 2.
[Galaxy Note II Q&A, Help & Troubleshooting] Skander1998:
Can you check the tip of the pen and see if it is stuck (clicked) ? rotate it with your finger slowly and see if loosens a little.
[Galaxy Note II Q&A, Help & Troubleshooting] volcomjerk:
Here's a new one... when I'm in Power Saving Mode my pen acts funny. If I turn it off the problem goes away. Anyone else able to confirm this?

Here's another update, it seems if the CPU is under stress or the phone seems to be going slow I see this issue. Turning off Power Saving and turning it back on seems to fix the issue for me.
[Galaxy Note II Q&A, Help & Troubleshooting] Etamin25:
No change noticed

---------- Post added at 05:30 PM ---------- Previous post was at 05:25 PM ----------

No difference if you loosen the tip, neither is it stuck. If I use my friends Note II S-Pen it works absolutely fine on my note and my S-Pen shows similar issues on his Note II. Samsung service center has agreed to replace my S-Pen. Waiting for it to arrive.
[Galaxy Note II Q&A, Help & Troubleshooting] sanusweetsmile:
I got my handset replaced
[Galaxy Note II Q&A, Help & Troubleshooting] stefanjadex:
Hi,

I had the same problem yesterday with a new phone. :(

At home I started to discover the phone and the first thing I played with was... the S-Pen, of course. I found that my S-Pen fired random false clicks from time to time, in different places on the screen. The S-Pen false clicks was very annoying. You can imagine how frustrated I was to see such a strange behavior on a brand new phone.

Next day I went back to the shop, claiming for a replacement. You can imagine that the S-Pen acted normally... They told me that they believe me, but they should see with their own eyes the fault, before taking any decision about the phone. After spending a couple of hours trying to explain and to reproduce the fault, finally the S-Pen triggered again a false click !!!

Just under the eyes of the Samsung guy. He was amazed, saying that he didn't met this kind of fault....

In the end they changed the faulty phone with a new one. Thank you Samsung!

This new unit is perfect :good: I tested for several hours and I didn't found any false click. I can say that now I'm a happy owner of a Galaxy Note II.

So, after my experience, if your phone is still under guarantee, I suggest you to replace the unit.

See you around!

Regards,

Stefan
[Galaxy Note II Q&A, Help & Troubleshooting] rocketpaul:
am i the only one Who has problems with the pen to being not responsive enough? I seemto have to click things twice to get a response.
[Galaxy Note II Q&A, Help & Troubleshooting] aurel45110:
For those with this over sensibility problem, did you try removing the spen buton with a needle and move the screw nearest to the tip clockworks?

It solve my problem.
[Galaxy Note II Q&A, Help & Troubleshooting] simplyaddo:
I had the same over-sensitivity problem out of the box. The pen would 'click' even several centimeters away. It was annoying. After I read a comment by someone here suggesting to tap the back of the S pen, I did just that. Tapping it on a table a good 4 or 5 times. The problem magically disappeared.. well mostly. Every once in a while I would get a ghost click but it seems to be getting more rare as I test it. If it isn't completely gone in the next 2 days, I will get the service center to get me a replacement.
[Galaxy Note II Q&A, Help & Troubleshooting] knudsen81:
The same here. Now s-pen works great

Sendt fra min GT-N7100 med Tapatalk2
[Galaxy Note II Q&A, Help & Troubleshooting] NoModE:
Same her.

Was nervous about breaking the pen when removing the button, but after turning the screw clockworks from 12 to 2, it works perfect :)

Thank you for the tip.
[Galaxy Note II Q&A, Help & Troubleshooting] legionxx:
Hi guys,

Jus wondering if any of you has a problem while writing with the spen and it gets cut off, that you have to rewrite it a few strokes sometimes? its usually on the out right side of the screen thou. could it be spen problem too?

Edit: ok so i try scribbling with my finger instead and it didnt have any cut-off at all.. hmmm
[Galaxy Note II Q&A, Help & Troubleshooting] Userius:
Software problem?

It now looks like a software problem. I did have that sensitivity problem and turned the tiny knob clockwise to fix it. It worked perfectly until I did factory data reset. After reset the problem came back! So I opened the pen once again and turned knob clockwise again. That fixed the problem again. Now I'm afraid to do a reset, because I have no idea how much that potentiometer can take :) It looks very fragile.

Can anyone confirm if after fixing the problem returns if you do a factory reset?
[Galaxy Note II Q&A, Help & Troubleshooting] Paganister:
I received my replacement pen and it is perfect - no issues. Weirdly enough it's a white pen! but the end of it matches the outside grey of the phone, so I'm not too fussed. Might as well put up with it to have a pen that works!!

So bad that Samsung has sent me 2 WRONG pens now though, when it clearly says N-7100 GREY in each support request...
[Galaxy Note II Q&A, Help & Troubleshooting] Note 2:
Yes, my pen is doing the same thing even with air view off. very annoying. Is there a procedure for pairing the phone to another pen or does the phone even care?
[Galaxy Note II Q&A, Help & Troubleshooting] tenfoon:
how to open s pen button?
[Galaxy Note II Q&A, Help & Troubleshooting] anfozy:
Use a pin and slowly wedge and lift from the sides be careful not to scratch the sides

Worked for me mine was super sensitive before
[Galaxy Note II Q&A, Help & Troubleshooting] matrixcode:
Many thanks dude.. it work for me too.. I just turned the tip left & right for few times. Now it is working normal as it should be.
[Galaxy Note II Q&A, Help & Troubleshooting] ron2k_1:
I hate to be bringer of bad news but I had the over sensitive all over screen issue and adjusted the potentiometer and it was a beauty. Everything worked flawless.

But it only lasted 3 weeks. No I'm having the bloody ghost touches again. .. This just sucks, I'll mess around with the potentiometers AGAIN and see how many days I get this time.

Ron
[Galaxy Note II Q&A, Help & Troubleshooting] Snake-Plissken:
About what button is everybody talking here? The one on the tip or the button, which you have to press to do special functions?

Is there a video for that?
[Galaxy Note II Q&A, Help & Troubleshooting] Tweh:
Hope this is of use guys. Helped me

http://smartphones.wonderhowto.com/...ensitivity-for-better-touch-response-0140084/
[Galaxy Note II Q&A, Help & Troubleshooting] Fornowagain:
Mine stopped working, well stopped writing but would still activate buttons. Before that it was very erratic and over sensative. Bought another and it's world's apart, so much more accurate. Anyway opened the old one, had to snap it. Turns out there's a carbon core at the tip with a coil wrapped around that had broken.
[Galaxy Note II Q&A, Help & Troubleshooting] chipko3k:
For anyone wanting to see a video on how to adjust the pots (including getting the cover off)

I made one: :D

[YOUTUBE]viDDKGPj2FI[/YOUTUBE]
[Galaxy Note II Q&A, Help & Troubleshooting] lednarm:
So many solutions

I have the problem A2. I have searched about that issue and it seems its a S pen problem. S pen is design that phone will detect it already in 3 cm distance, so phone can disable accidental hand touching activities then using pen. S pen uses Wacom electromagnetic resonance technology, so the phone provides power to the pen through resonant coupling. So there is big electric field around pen tip. And it seems that phone software automatically adjusting the settings and interpreting what the pen is doing right now. Most common solution is to adjust pen's potentiometers. And this electric field can be affected by many things. Also the problem might occur because your pen nib is stuck inside.

So if u read this thread, you will find many solutions and they are software or hardware based:

1) reset the phone firmware

2) disable S pen hover feature in settings

3) disable/enable power saving function in settings

4) Problem may stops after few minutes then you pull your pen off from phone

5) clicking several times on pen's button before starting using it

6) pull pen's nib a little bit forward out and turn it

7) smacking the pen softly (so the nib can loose itself)

8) opening pen's button cover and adjusting potentiometer

9) using aluminium tape around pen (search youtube "galaxy note pen fix")

10) some screen protectors can amplify the problem

PS! Somebody wrote that this problem might occur more offen on grey color Note II.

PS!! And the problem may come back with a few days or with few weeks.
[Galaxy Note II Q&A, Help & Troubleshooting] sirknattar:
Man I see you guys going through all this trouble...thank god I had the issue the first day I got the Note 2 and just took it right back to the store I got it (Wireless Wave). He gave me a brand new Note 2 on the spot.
[Galaxy Note II Q&A, Help & Troubleshooting] leonveliki:
Had te same issue and none of the hacks worked form me. I got my pen replaced. As I can now see is, that the new pen is working perfecty and the feeling when typing is completely different. When comparing to the old pen looks like the tip on the old one was stiffer or to long somehow obviously most of the time pressing the button that resulted as pen being too sensitive. Issue resolved now. I am also not fan of replacing things right away, but sometimes that is the only solution.
[Galaxy Note II Q&A, Help & Troubleshooting] Smokie365:
I just called Samsung Ireland with the same issue and was advised that there is no fault.

They told me to turn off airview and only switch it on when I need it lol.

What else can I do?

Graham
[Galaxy Note II Q&A, Help & Troubleshooting] jpkbeddu:
Rotated potentiometer clockwise 5° and working perfectly.. Hope it sticks likewise forever..

Sent from my GT-N7100
[Galaxy Note II Q&A, Help & Troubleshooting] janne303:
My pen has scratched my screen :/

Skickat från min GT-N7100 via Tapatalk 2
[Galaxy Note II Q&A, Help & Troubleshooting] leonveliki:
Smokie386 just demand to make a test with a new pen and they will see the difference. If they still won't replace it, order one from ebay. It really is completely another experiance with a working pen.

---------- Post added at 09:41 PM ---------- Previous post was at 09:39 PM ----------

And one more thing. Air view is not pressing any buttons on its own, so turning it of shall make no difference.
[Galaxy Note II Q&A, Help & Troubleshooting] skivnit:
Tap it from the side on a harde surface iy fixed mine..
[Galaxy Note II Q&A, Help & Troubleshooting] iris_aim:
My problem is B-1, please guide me if opening up the stylus and fine tuning the potentimeter would help.

Stylus hoverover correctly all over the screen except for thr 1-2 cm strip on the right border of the screen.and i have to apply little extra pressure to get it detected while writing/clicking.

Any help in this regard would b greatly appriciated.

Thanks
[Galaxy Note II Q&A, Help & Troubleshooting] Schwuar:
Hey all, i am new to these forums but have been reading about the problems with the S pen, i am having the same problem and are going to see if Samsung will send me a new pen before i go messing about with it because knowing my luck i will break it

does anyone know what the 2nd potentionmeter is for? i read that it adjusts the offset but others have said it doesnt?
[Galaxy Note II Q&A, Help & Troubleshooting] Neekapp:
On my Canadian Rogers Note 2 SGH-i317M my S Pen is all over the place. It scrolls through pages with out touching the screen, trying to draw it draws with out touching, and opens apps at random when it doesn't touch screen. Reset doesn't fix the problem, and using the S Pen from my Note 1 works flawlessly. Called Rogers and they are shipping me a new Note 2 within 3-5 days :laugh:
[Galaxy Note II Q&A, Help & Troubleshooting] csasek:
I did this and it works as expected now.

Thanks a lot!
[Galaxy Note II Q&A, Help & Troubleshooting] cyper.bg:
Did the potentiometer fix and now it works great. Had to turn it quite a bit - like 45 degrees.
[Galaxy Note II Q&A, Help & Troubleshooting] covers:
good fix, it worked for me as well, turned clockwise just a bit
[Galaxy Note II Q&A, Help & Troubleshooting] MSK1:
How do u take the button off to access the adjuster?
[Galaxy Note II Q&A, Help & Troubleshooting] iris_aim:
Youtube it.

Use a pin ir pointed surgical blade..its really easy
[Galaxy Note II Q&A, Help & Troubleshooting] yuki920923:
I have A1 problem. And I can't even double click on the screen to pull up S note. Pen starts writing when 10mm away from screen and I can scroll through everything without touching the screen and i didn't even turn on air view. Smacking works for 5 seconds and the same problem persists.

I tried rotating the potentiometer and didn't work. But I may have rotated it too far clockwise (might have rotated a circle after many attempts). For those of you who applied the same technique and worked, can you describe the position of you potentiometer? If you put the pen tip to your left, which direction on the clock is your potentiometer pointing?

I have asked for a replacement from the shop where I ordered my note2 but haven't heard back.

Still love my note2!
[Galaxy Note II Q&A, Help & Troubleshooting] punishersg:
Are u using any screen protector?
[Galaxy Note II Q&A, Help & Troubleshooting] yuki920923:
I am but the problem was there before I put on the screen protector.

I'm considering just ordering a new pen lol.
[Galaxy Note II Q&A, Help & Troubleshooting] ankitgupta2012:
Mine worked by Just gently tapping the pen baCkwards 3 - 4 times on a table
[Galaxy Note II Q&A, Help & Troubleshooting] Albinobear:
I had this problem. The solution I found, that worked, was to tap the pen sideways against the edge of a table. Weird.
[Galaxy Note II Q&A, Help & Troubleshooting] kalbasnik:
I have similar issue where the S Pen is not sensitive enough. I have to press it really hard for it to register tap or close an app etc. S Pen Note app is almost ok to write on. Both screen edges are also not that sensitive, if you write too close to the edge then the pen line will dissapear.
[Galaxy Note II Q&A, Help & Troubleshooting] cellfrens:
i had the same issue. disabled snot pop up and after some day the probl;em was gone..don't know if it was a coincidence. i read somewhere that chucking the spen on its side will resolve the issue. one day i accidentally dropped my spen on my bed. may that also helped resolving my issue. im not sure!!

heres a video of my problem

http://www.youtube.com/watch?v=LuedvAxsF_4&feature=plcp
[Galaxy Note II Q&A, Help & Troubleshooting] yuki920923:
My pen just magically worked yesterday. I don't even know what I did to fix it. I smacked the pen many times and adjusted the potentiometer a handful of times too.

Lol
[Galaxy Note II Q&A, Help & Troubleshooting] Fugazi13:
I had the same issue where just hovering over the notepad the pen would write. All I did was go to settings and "reset" the s-pen by toggling from right handed to left handed and then back to my preferred setting.

This solved my issue.
[Galaxy Note II Q&A, Help & Troubleshooting] MerlF:
I hate to admit this but as soon as I stopped scratching my ear with the tip, the problem disappeared. Probaly a waxy based problem!! I cleaned the end first though. :Go figure,
[Galaxy Note II Q&A, Help & Troubleshooting] MSK1:
Mine has resolved itself
[Galaxy Note II Q&A, Help & Troubleshooting] MSK1:
Now my S Pen is lost. .. Doh!

Wheres the best place to get a replacement?
[Galaxy Note II Q&A, Help & Troubleshooting] Manipur:
My problem is slightly different from what others have described. I had changed a new screen after my son threw my note on the floor face down. After replacing the screen I noticed that the s pen hover circle is slightly off. When I write something on the s note, the writings are about 2 mm below the tip of the s pen.

I have taken this to a Samsung service center and they have flashed the device with the latest firmware, but the problem persists.

The service center told me I might need a mother board replacement.

I'm going there again tomorrow and talk to them.

If everything else fails, I hope they will agree to replacing my device or at least that's what the tech support told me they'd do in case things don't get rectified. M
[Galaxy Note II Q&A, Help & Troubleshooting] akdenizx:
I have A2 problems (spen is too sensetive at whole screen). I guess ought to change it :(
[Galaxy Note II Q&A, Help & Troubleshooting] MSK1:
I got a replacement s pen but it didn't fit very well in the slot. ...

It catches the edge before exciting so gets stuck. ..

I bought it from a Samsung shop so shouldn't be fake. ..

Anyone else with this problem? Should I take it back
[Galaxy Note II Q&A, Help & Troubleshooting] Sanguix:
Just curious.

What does the knob does? The one to the left is the sensitivity gbut wha about the one on the right?
[Galaxy Note II Q&A, Help & Troubleshooting] swk3000:
I got the phone from the store, and had no problems. The salesman put a screen protector on the device, but I was able to use the S Pen normally with it. However, it's been a couple of months since then, and the S Pen now selects icons while still roughly a centimeter (or 10 millimeters; whichever you prefer) away from the screen. Touching the S Pen to the screen is like touching and holding the icon normally. I've tried adjusting the potentiometer, but a full 360 degree turn clockwise didn't fix the problem, so I reset it to it's original position. The area affected is the entire screen; not sure if that's an A1 or an A2 issue. I'll be getting in touch with Samsung to replace my S Pen at the very least, but I wanted to put it out there that sometimes adjusting the potentiometer doesn't work.