yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] gramps50:
Just bought one the Ultra for my S3 and took it out of my pocket the other night and the corner of the hard part of the case was cracked and missing. I hadn't dropped it or anything, couldn't figure for the life of me what happened.

Took a few photos and emailed them to dbacases and within an hour I had a reply, this was 7 pm mind you. Scott told be there was a manufacturing issue and about 5% of the cases were effected and I was one of the part of the lucky 5%. Sent me some coupon codes to order a replacement which $0 out the order.

So I must say dbacases customer service is superb. I actually have both of thier cases for the S3, the Ultimate and the Ultra both are excellent cases. The Ultimate I do believe gives you a little more protection than the Ultra but I would recommend either one.

As a side note dbacases is having a End of Year Sale! 30% off all Samsung Phone Cases!

Cannot be combined with other discounts. Enter Code: NEWYEAR.
[Galaxy S III Accessories] jinosong:
Nice! I'm going to have to pick up four of them. One for everyone in the family. Thanks for the tip.
[Galaxy S III Accessories] Kipp34:
I got the DBA Ultra (blue polycarbonate along with the grey TPU). I will add a review to Amazon.

Cheers on the great case! I can honestly say I won't be buying any other cases for a while.
[Galaxy S III Accessories] SSHGuru:
Thanks,

That's a cool combo.

I'm sure you're aware you can change the entire look by buying one of the pieces.

Scott
[Galaxy S III Accessories] Red Rover:
I had the same experience. My wife called to say that the corner of her Ultra poly outer case "just broke off" after just a week. I e-mailed Scott at DBA and he e-mailed right back to ask for a photo. My own poly case also had a crack in the same location, lower right corner.

Scott sent me the discount codes to reorder the two outer cases with no charge and no shipping charges. The order is in and I am just waiting for the replacements to arrive.

He supports his products and customers 100% which is great. He also runs a small business and his attention to detail is precise. I am keeping my fingers crossed that the manufacturing process flaw is history, but I am confident that he will take care of any future problems IF any arise.

I really like the thin size of the S3 and the Ultra case provides the protection I want without adding bulk. Coming from an EVO with extended Seidio battery and case, the S3 / Ultra combo is refreshingly thin.

I can see that making a thin case that still protects stretches the design process to the max to also make the case durable and I think DBA has just done it.

PS I went to DBA to order two of the Just Like Glass screen protctors and coudn't resist the 30% off year end sale. This makes the Ultra components $8.75 each and $17.50 for a complete case. I ended up ordering 2 more poly cases and one more TPU in different colors to mix and match and now I majorly feel like a chick!

.
[Galaxy S III Accessories] Rams99:
Just placed my order for the black/black complete ultra and just like glass screen protector. I have been reading awesome reviews on Scotts product. I can't wait to replace my spg neo and screen protector with dba. Since I am keeping my s3. Can't wait to throw your product on Scott. Keep up the excellent customer service.
[Galaxy S III Accessories] SSHGuru:
Thanks,

The Black on Black looks great.

Watch this great installation video before installing JLG - http://www.youtube.com/watch?v=U00Ywd3N_3g

I don't know when but at some point you guys got me calling it JLG...
[Galaxy S III Accessories] Nic2112:
Put my order in yesterday for Black/Blue and got an extra black outer shell. It's 12.50$ but it gave me a total of 50$ so I saved 8$ in shipping to Canada. Ends up being a 5$ item for another look.

I read a lot of reviews and went with DBA because it's thinner than the otterbox and the ballistic. I gave my otterbox commuter to my friend because he works outside and needs something really tough. I hated the otterbox because it's thick and makes the phone really slippery. The buttons were hard to press too.

It'll probably take a week or so before it gets here, can't wait to see it.
[Galaxy S III Accessories] SSHGuru:
The Complete Blue Slate/Black Combination case has gotten 5 stars on every review on Amazon (pretty much all of the cases get 5 stars). I'm actually running out of that combo and out of the Blue Slate PC part as well.

I have a question for people - do you think the Blue Slate/Black would sell well on the Note II (it being titanium)?

I'm trying to figure out color combo's for it.

Scott
[Galaxy S III Accessories] threshold350:
I probably would go with gray tpu black pc, gray tpu silver pc, or all black.
[Galaxy S III Accessories] SSHGuru:
Those are all good suggestions except I don't want to only offer boring colors.

I need to choose 5 PC colors and 6 TPU colors..

Any suggestions are welcome.
[Galaxy S III Accessories] greatony:
I own a pebble blue S3 and have black and white TPUs, to combine with red an blue slate PCs.

Best match was the white TPU combined with the blue slate PC.

So you should have PCs that match the colours in which the device is sold to make the perfect match, plus some more fancy.
[Galaxy S III Accessories] SSHGuru:
Just wait until you see our iPhone colors. Very fancy!
[Galaxy S III Accessories] Red Rover:
Thanks DBA

True to Scott's word, my replacement outer poly cases to replace the two that cracked arrived today, along with a free Ultra component of my choice (white TPU). No cost to me and a fast turn around.

He is definitely concerned and committed to customer service at the highest level. Is it frustrating that the product broke, well yes it is. Is it refreshing that this vendor took care of it with no questions asked, other than sending him a photo, well yes it is.

I bought several more Ultra components on Scott's year end 30% off sale and now mix and match like a girl when I want a change.Right now I'm sporting the lime green TPU with white poly outer.

Thanks Scott.
[Galaxy S III Accessories] SSHGuru:
Lime with white is just a "little" girly :silly:

Blue with white looks cool.

Not many people have two outer PC's for the Ultra break. I've replaced less them 10 since we started selling them.

So throwing in an extra is something I would want as a customer as that's the trick to customer service.

I'll be hiring someone to start doing it but it will be the exact same way - and it will be a girl so she won't be so abrupt as I am :laugh:

Scott
[Galaxy S III Accessories] Red Rover:
If you had lime Poly, I'd rock it with the lime TPU all the time since it would look like the fire trucks in my department. Put out a lime (I hate and can't spell chartreuse) poly outer and I'll swap out the white. I may change the poly to black tomorrow, we'll see.
[Galaxy S III Accessories] gerbig:
Hehehe, I had 2 break and you made me buy the second replacement! Doesn't matter, it's still my favorite case :)

I've had much better luck with my blue pc, I think it's already lasted longer than the black ones. Or maybe it's because I never take it off anymore...
[Galaxy S III Accessories] greatony:
A problem that I just figured with the DBA Ultra case is that you can't insert the original micro-usb to HDMI adapter when case is on.

This may be a deal breaker for someone who wants to connect the phone with TV frequently.

I also think that cutting a bit the case at the micro usb port may tear it apart, so I'm not willing to take that risk.
[Galaxy S III Accessories] SSHGuru:
First I've heard of it since we've started selling them.

The part you need to cut is the PC or the TPU?
[Galaxy S III Accessories] Rams99:
Just got black/black complete ultra in today. Why did I waste my money on SPG Neo Hybrid. This case is perfect. Cutouts and everything else. Love the case Scott and it was a pleasure supporting your company. Keep up the good work and excellent customer service.
[Galaxy S III Accessories] SSHGuru:
Thanks,

We worked very hard on that case. We're nearly sold out of the Blue Slate/Black's since they match the Pebble Blue phone so well. The Black/Black is great looking and getting more popular.

Also remember you can buy individual pieces for half price if you want to change the colors around.

Scott
[Galaxy S III Accessories] greatony:
If you try to plug in the HDMI adapter you'll notice that it won't fully insert into the micro-usb port and unfortunately the adapter won't function.

The TPU part needs to be cut off cause the hole for the charger is smaller than the adapter's plug.

If you want later in the day I could upload some images to better see what I mean.
[Galaxy S III Accessories] SSHGuru:
I don't have an S3 or an Adapter. I have a Note II.

This is the first I've heard of the issue since we started selling cases.

There is no way for us to correct the mold at this point You could cut the TPU - I really don't know any other solution.

Scott
[Galaxy S III Accessories] Rams99:
Just wanted to post here and say thanks for the wonderful case Scott. I really love the black/black complete ultra. Great protection, no lint, very nice grip and with minimal thickness. I love it. I love it over my spg neo Hybrid.
[Galaxy S III Accessories] Moozh1:
This case appears to be exactly what I am looking for. I just have one quick question. I read through this thread but I may have missed the answer. Does this case work well with a dry screen protector that covers the entire screen? Specifically I use the Realook full screen protector, which covers all of the glass, edge to edge.

Thanks in advance.
[Galaxy S III Accessories] SSHGuru:
That's impossible for me to know. All protectors are different.

Someone else may have more experience with our cases and protectors that go edge to edge however most people buy the JLG screen protector which leaves room so there is no problem.

Scott
[Galaxy S III Accessories] bobAbooE:
Anyone else get a crack at the corner of their case? I have only taken it off maybe three times.
[Galaxy S III Accessories] Nic2112:
Got my DBA case a few days ago, as well as the screen protector and I'm very happy with both.

The case is much thinner than the Otter box I had and since the buttons aren't covered, it's much easier to press the buttons. Probably not quite as good of a protection but I don't work outside so all I need really is something to protect in case I drop it.

The other thing I like is that it's not slippery like the otterbox was. I have dry hands and I don't know how many times I came close to dropping the phone because of the otterbox case.

The screen protector is really awesome as well. It doesn't make the screen feel sticky or rubbery. It feels pretty close to the original glass.

Like some people mentioned, the very edge of the screen protector looks like it's not sticking properly but it's barely half a millimeter so it doesn't bother me at all. It might bother some people because it looks like the screen protector can peel off but it won't, I tried and it's solid.

I'm very happy with the case, I did a lot of research and this is the perfect case for me, thin enough not to be bulky, looks great and offers enough protection for me.
[Galaxy S III Accessories] SSHGuru:
A small percentage are defective.

Email me your information at scott@dbacases.com and I'll ship a replacement.

Scott
[Galaxy S III Accessories] bobAbooE:
All taken care of. Thanks for the response and for sending me another case at no cost. Great customer service. Will do business again. I am trying to get the wife to dump her absurd looking otterbox and get a normal case and your screen protector.
[Galaxy S III Accessories] SSHGuru:
No problem - we try to do the best customer service possible.

If you don't mind writing a review on Amazon that's what makes me happy :laugh:

I don't understand why people buy Otterbox. It's expensive and from what I hear they fall apart too quickly.

Have her look at our Ultra Completes and Ultra Combinations - she can choose her exact color combination and change it at will.

And it's not expensive.

Scott
[Galaxy S III Accessories] ozzyozt:
Thanks to all the great reviews and incredible customer support that I have seen here I ordered a Ultra PC Snow and TPU Blue and JLG for complete coverage... Now anxiously waiting for them to come... Thanks Scott...
[Galaxy S III Accessories] Humzaman:
Hey Scott, I got a weird crack on my case by the headphone jack (pic attached). I haven't dropped my phone or mishandeled my case (at least, not that I know of) , so I don't know how it happened. Do I have to buy it again, or can you replace it for me?
[Galaxy S III Accessories] SSHGuru:
Please send a picture of it on a table from the front and the back and send it to scott@dbacases.com along with your order number. Also is that an Ultra or a Thin Grip?

Scott
[Galaxy S III Accessories] Humzaman:
It's an Ultra and I'll snap some pics of it and email them.
[Galaxy S III Accessories] tigim101:
Also seem to have gotten a small crack, that seems to be getting bigger as i take on and off the case, not sure if its worthy of a replacement, might just get another one and try a different color.
[Galaxy S III Accessories] SSHGuru:
Your pictures aren't coming through.

Please email them to support@dbacases.com and we will happily replace whatever cracked.

If you want to try a different color just ask - it's not a problem.

Scott
[Galaxy S III Accessories] tigim101:
How about now?

And I already ordered a silver PC, is it possible to get a refund or should I cancel the order? Only if you deem this replaceable.
[Galaxy S III Accessories] SSHGuru:
Yes I see it.

If you didn't drop it then we will replace it. If it's a crack from a drop then it did it's job.

There isn't much I can do for an order already placed. Is it through Amazon or DBA?

If it's DBA I can offer a refund. Or if you want we can send out any other color you want in addition to the one you ordered.

Scott
[Galaxy S III Accessories] tigim101:
I honestly don't know if it came from a drop or not, so I wont ask for a replacement. I wouldn't want to get one knowing that it was my fault. I noticed a small crack a couple days ago, and it's been getting bigger as I remove the case, I didn't see how it got there. Thanks for offering the replacement. I order it through amazon.
[Galaxy S III Accessories] SSHGuru:
Well if you ever need anything let us know.

Scott
[Galaxy S III Accessories] whip_it:
yeah i just go on eBay and find the cheapest clear TPU... haha
[Galaxy S III Accessories] T3hBraveBoss:
Cheap doesn't mean good
[Galaxy S III Accessories] T3hBraveBoss:
It takes scratches pretty well
[Galaxy S III Accessories] SSHGuru:
It's made with three layers of coatings. It should not get dirty fast but we cant test it long term...

If it gets too dirty it's only $12.50 to re-order it.

I've had one for over a month and it's clean.
[Galaxy S III Accessories] kenyw:
How easy is the case to install/remove compared to the Otterbox Commuter?

(I do appreciate that there is a tradeoff between snug protection and ease of installation, my phone feels like it has fused to the Commuter and getting it off for a SIM change is going to be a fair faff)
[Galaxy S III Accessories] RebDovid:
It's a tight fit (so I have no fear of the case coming off), but I didn't find the removal process excessively difficult last night when I removed the Ultra Complete before installing the larger test version of DBA's Just Like Glass screen protector.
[Galaxy S III Accessories] kingston73:
Thanks for the review, I just ordered a white/black combo and looking forward to trying it. I have a defender which is great protection but ugly and GIANT. For those of you who have this dba case, do you think it will interfere with a screen protector that extends all the way to the edge of the phone? I have a spigen curved crystal that covers the entire face and I love it, keeping my fingers crossed it is compatible with this new case.
[Galaxy S III Accessories] RebDovid:
I'm probably missing something, but I should think that any cover that attaches, as the Ultra Complete does, by gripping the top edge of the phone necessarily will overlap with at least a slight portion of the screen and, therefore, with any screen protector that extends all the way to the edge of the phone. Whether that would "interfere" with your screen protector I can't say. If it's securely bonded/attached to the phone, I don't see why it should. I'm currently trying out the "test" Just Like Glass protector. On the long sides of the SGS III, there's about a one-eighth inch gap between the edges of the protector and the phone.
[Galaxy S III Accessories] SSHGuru:
The Ultra and the Slim grip were both designed to grip without covering that much of the face of the phone.

I doubt if the Ultra will interfere with a screen protector - but you can always install the protector and then put the Ultra on.

It's two layers - so you can change the color of the PC without removing the TPU.
[Galaxy S III Accessories] RebDovid:
My point exactly. And that's what I did before installing the test Just Like Glass screen protector, as described here.
[Galaxy S III Accessories] T3hBraveBoss:
Should really post some pictures on your topic
[Galaxy S III Accessories] SSHGuru:
If you go to http://www.dbacases.com/videos-and-reviews.aspx you can see some very nice new reviews of the cases. There are tons of pictures and the review goes into great detail.
[Galaxy S III Accessories] kingston73:
Just curious, for those who ordered from DBA how long did your order take to get delivered, and did you get a shipping confirmation? I ask because I ordered on the 12th and got an order confirmation but haven't received a tracking number or any type of shipping confirmation yet.
[Galaxy S III Accessories] ricktat:
You can use the olympics code even with Amazon Prime and get the 20% discount. $20 shipped makes it worth a try for sure.
[Galaxy S III Accessories] Magnus579:
Has anyone tried the complete ultra with the Xgear Spectre protector ([www dot xgearlive dot com/products/android/samsung/spectre)?

I read a review of someone with the Otter Commuter that said it worked well, was just hoping that the Complete Ultra fit and didn't affect the Spectre.

From the photos it looks like the Otter Commuter covers more of the top glass then the Complete Ultra but I was hoping there was someone out there who had tried it.
[Galaxy S III Accessories] SSHGuru:
Yes if you have Prime it's a great deal.

---------- Post added at 04:38 PM ---------- Previous post was at 04:33 PM ----------

I would check for you but I need your name...

Email me at scott@dbacases.com

The confirmation code is not working because we had to change websites - it's being worked on right now. But I can email them to anyone who is concerned.

If you ordered on the 12th either you're international or the post office is playing with it...
[Galaxy S III Accessories] SSHGuru:
I want to thank you for writing me. We don't ship on the weekends so your order would have gone out the 15th. However we had some file issues.

We've re-submitted you and all of the other people from that day and they will all be shipped tomorrow.

The person in Canada will like the delay since it means a bigger S III screen protector.

If anyone else is waiting feel free to email me.

Sincerely,

Scott Weiner
[Galaxy S III Accessories] miumiu77:
thanks

Well of course for durability the otterbox wins hands down they both have tremendous build quality
[Galaxy S III Accessories] kingston73:
I can't speak about the product yet but if anybody is on the fence about buying this case (or anything) from DBA you should be 100% confident in their customer service. I emailed Scott asking about my order and he responded nearly immediately, very impressive! I'm looking forward to using their products, I might need to buy a JustLikeGlass screen protector next. :good:
[Galaxy S III Accessories] SSHGuru:
I actually believe our cases are made better and are more durable than Otterbox.

We use a much higher quality polycarbonate. The TPU plus the PC gives a ton of protection without hiding the phone.

And if you add a screen protector then you have protection there also since it protects the glass.

However Otterbox is about 50,000 times bigger than we are with a great reputation so I don't think they will notice us :laugh:
[Galaxy S III Accessories] kenyw:
Have you done comparative drop tests (not necessarily with real phones)?

I am feeling inclined to try one out myself - roughly equivalent durability to my current Otterbox Commuter with less bulk (and from another comment on this thread, possibly easier installation) seems appealing.

Anyone ordered one from the UK before? I'm curious what the total cost might be including taxes/duties.
[Galaxy S III Accessories] SSHGuru:
We just added free International Shipping for orders $50 and over.

I have no idea about taxes or duties.

My brother has the Otterbox and a few other friends as well but none of them are in good shape so they wouldn't let me damage them further. No one I know has the Otterbox for the S3 - just iPhone people.

When I get some time I want to do a video of me dropping, flinging and abusing them. I have dummy phones which are the same dimension and weight so I won't be risking anything. (except the dummy phone and the case).

I just went to my family room and dropped it from shoulder height (I'm 5-9) and it landed on the corner (polycarbonate). Needless to say it was too loud because the family is sleeping. The floor is hard rough tile. I was afraid I'd damaged the tile.

Phone undamaged. Case has a very small crack where it landed on the PC part. Barely noticeable and replaceable for $12.50. Since the PC covers TPU even though the PC cracked a little the TPU absorbed the rest of the impact.

The TPU is very high quality so I may have been able to drop it without the PC and still been fine. However having the hard polycarbonate take the first hit is always better.

It would be almost impossible to damage the TPU, so if you drop it and the PC cracks the most it will cost you is $12.50 to get a new piece of PC. I've had other international orders where they buy two colors of the TPU and two of the PC for exactly $50. That way they have color combinations they can use and if they drop and damage the PC they have a backup.

And if you have one of our screen protectors on it then the glass would be completely protected as well.

Hope this helps.

Scott
[Galaxy S III Accessories] T3hBraveBoss:
That was said because that was my first impressions of it;I have now used it externally and it will take drops on par/exceed the otter box
[Galaxy S III Accessories] SSHGuru:
Shoulda named the company BTO Cases...:laugh:
[Galaxy S III Accessories] GTOJim:
I ordered the Complete Ultra before finding this thread, now I'm really looking forward to trying it. It should be delivered tomorrow, but it sounds like I will be ordering their screen protector to go with it.

I ordered it from Amazon, it didn't have any reviews at the time so I felt it was a bit of a gamble. Now I feel certain I make the right choice. I wasn't looking for maximum protection. I wanted something slim that didn't add much bulk but offered decent protection when factoring in it's slim size. Seems this fits my requirements perfectly.
[Galaxy S III Accessories] SSHGuru:
You will love it and it is very slim for the amount of protection it gives. If you want super slim we have the Thin Grip which is a fantastic case but it wasn't made to be dropped.

You've nailed my problem on Amazon - no one is leaving reviews. I badly need people who buy these (especially like you who bought it from Amazon) to leave reviews. That's the only way other buyers will find them.

The people who go directly to my site generally know what they want.

The screen protectors at Amazon (30 of them) are the smaller version that covers the display. I sent in a bunch more recently so I'm hoping the 30 run out before the larger cut arrives.

All of the S3 protectors on my site will be the larger cut starting tomorrow.

Scott Weiner

CEO

DBA Cases, Inc.