yashsingh1/xdaforums huggingface dataset:
[Android General] GPhoenix:
You are doing great! And I just checked the Support My Moto site it looks like you have just updated it?? It looks AWESOME and very professional!! I stopped by Mark and Billy's Twitter to thank them for their support as well. Nice to have them supporting our cause.

Also, some new developments in the Photon 4G General thread here - Looks like there is some new codes released but is still waiting for some XDA developers to dissect the source to see if it is anything of use such as a new release with an unlock bootloader!? Oh also lets keep a lid on this until further notice considering we don't know what the contents are of the new files being uploaded are and we still want to keep our campaign going strong to actually force an official response from Motorola formally if possible.
[Android General] Lokifish Marz:
SORRY IF THIS POST SEEMS A LITTLE SHORT TEMPERED. WOKE UP TO CAMPAIGN CHAOS AND TONS OF PM'S/EMAILS.

Almost every news site has a "Tip Us" link or button. Unless that is used the chances of having "Support My Moto" covered by major outlets is close to zero.

Tons of articles are popping up about "Update My Moto" which is NOT "Support My Moto". Other than social share "Update My Moto has no links to file complaints or sign petitions. The result is that the complaints go unfiled and petitions go unsigned.

Some news outlets have already stated that "Update My Moto" is founded and run by Developers and the "Update My Moto" thread makes the following statement "With these files, our great developers can fix the problems themselves".

I'll be working with julian_fern of "Update My Moto" today on submission of correction requests to the news sites.

It's great the "Update My Moto" is getting covered but links to articles only covering "Update My Moto" cannot be used here. Sorry guys.
[Android General] upndwn4par:
I already started sending tips.

The media probably assumes that both campaigns are run by developers because both originated at xda.

What about cross-linking sites like we all have been doing with our signatures? Should ensure media coverage for both like with the Android Central article.
[Android General] mmontuori:
BBB response

Following is the response I got from Motorola via BBB.org:

Motorola Mobility continues to review how each device can deliver the very best experience possible, and at times, this can mean making tough choices - especially as it relates to Android software upgrades. Today, we need to let you know about some tough choices related to Android 4.0 Ice Cream Sandwich upgrades. Specifically, ATRIX 4G, Photon 4G and Electrify will not receive the ICS upgrade, but continue to be supported with maintenance releases to ensure optimum performance for the consumer.

We are committed to being more transparent than ever on our software upgrade strategy - even when we're delivering news consumers may not want to hear. We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer. That's why we recently announced our $100 rebate program for owners of these and other devices launched in 2011 and beyond that won't get Android 4.1 Jelly Bean. This program starts in the U.S. this fall, and we are working to expand it to select regions around the world. Please watch for updates at motorola.com/tradeup.

Comments?
[Android General] Lokifish Marz:
That's what we're doing i just uploaded the new site this am and still need to cross link. julian_fern said he put in the link for "support my moto" but said it may take some time to show up with the way his server is set up. he also changed the wording of his OP to this "With these files, XDA developers can fix the problems themselves" and it now links to this thread.
[Android General] dragontology:
I got the standard copy and paste reply from Motorola on the BBB site, which is funny because I think I addressed some of it in advance, which shows they didn't read the complaint. I will point that out and refine my points. The kicker for me is that switching to Verizon simply doesn't work for me because Verizon doesn't provide cell service where I live. It would be far less insulting if I could upgrade to a device my carrier offers. Even if it's just the Electrify 2 (Atrix HD). It would not be worth it and I wouldn't take it, but it would be less insulting. It's the iPhone launch all over again. Nice device but you only get cell service in town, maybe, but the question is, is the device cool enough to make that sacrifice? I decided it wasn't, and that was before Android. Cellular reception is number one before any other consideration. I would switch to an iPhone if it meant getting signal at home.
[Android General] Lokifish Marz:
Everybody is getting the same form letter response. I'm going to suggest this;

For those filing the first time complaint

In your reply link to every Jellybean ROM (with little to no issues) citing those as proof that Jellybean does in fact improve performance and user experience even if lacking proper drivers.

If you have already received a response

Reject the response.

In your reply link to every Jellybean ROM (with little to no issues) citing those as proof that Jellybean does in fact improve performance and user experience even if lacking proper drivers.
[Android General] Rhadamg:
Just repeating here what I said on "update my moto" thread:

Guys, I'm thinking here.. What IF we could translate both sites "supportmymoto.com" and "updatemymoto.com" to our native languages? I mean, to go viral on the social networks, we need to envolve more and more people... To achieve this, we need to spread the word with our friends, family, neighbors... And perhaps many of them don't know English.

A lot of people ask me at Facebook what is going on with Motorola after the things that i've shared out there (again, a lot of them don't speak english as a native language).

So... what you guys think? I offer myself to translate both sites into Portuguese-BR.:)
[Android General] Lokifish Marz:
That would be a big help! Would still need Chinese (Mandarin) , Russian and Spanish. That would cover the bulk of owners.

Anybody feel free to pull the site and translate and as soon as you send me the translated version I'll add a language button for it.

I'll add this request to the OP
[Android General] tiger013:
http://youtu.be/SBtWZktkVlM

Motorola Refuses to Update Devices to ICS - Take Action!: via @YouTube
[Android General] Lokifish Marz:
I was up late last night talking with QBKing77 on getting that done. Thanks for noticing the vid and give QBKing a thanks for the work and coverage!
[Android General] Rhadamg:
I'm working on it right now. :good:
[Android General] p0wder2:
Thanks for doing this Lokifish!!! Shared QBKing's video on facebook as well as the Support My Moto site. I would suggest only one thing, and that is share links on the Support My Moto site (like the ones on Update My Moto). People may be more inclined to click the share link than to go onto facebook or other social media sites and manually post a link to the site. Just a suggestion. Thanks again for your efforts!
[Android General] Lokifish Marz:
Thanks!

The sites/threads are essential cross linked at this point. Update is hitting the viral aspect with Support is hitting the complaints and petitions. There's still a couple things to iron out but it seems to be working well.
[Android General] p0wder2:
OK, cool. I'll do a share of Update My Moto as well in hopes others will go to the site and choose to re-share.
[Android General] Lokifish Marz:
It's actually not needed. With the cross linking he links to my site and I link to his so sharing Support My Moto should be fine. The other issue is it will cut down on new sites posting articles that need correcting.
[Android General] p0wder2:
Damn, I already shared it. Oh well, now both have been shared and friends with android devices will see it one way or the other. I made sure to post in each share how this affects ALL with android devices, not just motorola owners, so I'm sure I'll get some friends re-sharing on twitter and the like.
[Android General] vertyogo:
Count me in!
[Android General] Rhadamg:
PT-BR translation finished.

http://dl.dropbox.com/u/69362736/translation-to-PTBR.txt

Edit: needs to be 'saved as', or browser may show incorrect characters.
[Android General] GPhoenix:
Wahoo! Awesome, we just got an update/follow-up by Casey Newton and John Chang with CNET covering our latest initiative and responses from the community. http://news.cnet.com/8301-1035_3-57526994-94/android-users-outraged-over-motorolas-broken-promise/

Check out the article and share/repost/tweet, etc. :cyclops:
[Android General] XxReApErxX:
I'll have a spanish translation ready tomorrow morning, I won't be at home until the night. If somebody can do it now please feel free to do it.

Awesome!

Enviado desde mi MB855 usando Tapatalk 2
[Android General] Lokifish Marz:
Bloody sweet! Going to the front of the thread! Good thing that I just embedded Goggle translate into the website.
[Android General] madmax59:
May God help you!
[Android General] Lokifish Marz:
Submit thread and cnet article to portal and other android sites!!!​
[Android General] pinguy1982:
You can put my name down.

Antoni Norman.
[Android General] GPhoenix:
1st of all great job and try again. :highfive:

I think they probably are but guess what from Casey Newton's latest follow-up on CNET at least we are getting closer to the answers we need. You guys tell me what this sounds like to you?

So, do we need to go to our carriers requesting permissions individually and then call Motorola to have them deliver unlocked boot loaders to each of us separately? :confused:
[Android General] dragontology:
I am pretty sure our carriers will turn us away with some BS excuse.

My wife doesn't care about Android versions, so when I told her what we're all doing up here, she was unimpressed... however, she does distinctly remember US Cellular telling us the Electrify would get Ice Cream Sandwich. You know what? We're gonna be in town running errands tomorrow. I'll stop in there and have a casual conversation with the reps about it if they're not too busy. They don't even carry the Electrify anymore, but it would be interesting to hear their take on it. They might not even know. But maybe they'll do something for us, or offer to. After all, customer service/satisfaction is the one thing US Cellular leads the bigger carriers in.
[Android General] italosnt:
Count me in!

Not only me, but all brazilians here are in this cause! Thanks for all your work. I'm here if you need something!
[Android General] Lokifish Marz:
It's most likely the same old line about bootloaders that Moto has been shoveling for years. Every time they have given a "In our next update" or "The carriers told us no" or "We didn't because we're looking out for you" type response.

That's ok. Moto is getting a ton of bad press over this and somewhere in a dark corner a marketing VP, accountant and investors are crying

Is the Support My Moto site translating OK?
[Android General] AGiLiT:
Just my opinion, but I don't think Sprint gives a rodent's tush. Every other manufacturer's phones have been unlocked.
[Android General] GPhoenix:
Sounds like a great plan Dark! :cool: Never hurts to go in with a big :D and put your social Engineering skills to good use to see how far you can get. :victory: Best of luck and looking forward to seeing your post.

Unfortunately, I am over in Asia now until November so I won't get a chance to test the waters with Sprint. Hopefully by then we will have made some head winds or a miracle will occur by then! :cyclops:
[Android General] GPhoenix:
I think so but couldn't help posting in the Sprint forum officially asking the question what do they have to say to Motorola's official response that it is them that is holding us up with receiving the unlocked boot loader.

Motorola responds to user outrage, so is Sprint going to give us permission to receive unlock boot loaders from Motorola? http://bit.ly/VGWDMj

Plus, I also asked Sprint on their FB page as well...
[Android General] dragontology:
Well, I don't know what my social engineering skills are, but I do have two aces. One, US Cellular does not have me in a contract. Due to their "One and done" plan, when my 2 years ran out from my first smartphone, I would face no ETF if I left. I can leave whenever; however, I will not be eligible for new customer pricing until next August. (Also, I got grandfathered into the 5GB/$20 plan; if I left and came back, I would only get 2GB a month at that price.) Two, US Cellular might not be aware that Verizon doesn't provide service where I live. (Or, they might know exactly where their competitors do and don't cover, and my own information might be out of date, and Verizon does cover my area.) So if I say, "You guys promised this phone would get an update, that's not happening now, and Motorola's only recourse is a $100 credit if I switch to Verizon. What will you offer me to stay?". Granted, they'll probably say "You know our network is far superior to theirs in NC" and I'll have to concede that point. Can I bluff? Maybe. Lie? Not so much.

Any of you still on the stock ROM? If you are, would you be willing to post the Blur launcher? I somehow lost it. I uninstalled GO Launcher EX from my stock Nandroid (I ran stock last weekend, to update the apps and the UI, the Nandroid now has Holo Launcher and is, I'm afraid to say, half decent) and it screwed things all up because it had no launcher. Getting to Play Store was rather tricky. I don't know how I lost the home app. But if somebody could post that, I'd like to Nandroid my CM9 and go back to stock to try a few things.

My wife did agree to let me use her phone to compare them on the condition I don't change anything. Can't move a single icon. If I make a renamed copy of the Blur launcher, and install it as a user app, do you guys think they could run side by side, one with the default wallpaper and icon/widget setup, and the other with her stuff?
[Android General] Lokifish Marz:
I am going to try to get this verified and get some hard numbers but lets do the math. Lets assume only 2000 phones at $200, that $400k Moto just lost in sales.

I will also try to reach out to get what info I can from companies that are abandoning Moto over this. If anybody has anything let me know. This info will go a long way towards our efforts.
[Android General] Lokifish Marz:
It appears that Motorola was/is having some issues with account info wich locked a number of people out. I do hope they have it cleared up soon.
[Android General] rbeavers:
Pissed somebody Off!

Heres hoping your google+ still works ;)
[Android General] olegfusion:
Last year I was very active user of Motorola phones. Photon was a good phone. But Motorola itself made a trouble and I decided finally to switch out of their phones. reason? very easy. I want to have unlocked bootloader and normal support. Developers are trying to do their best, sometimes crazy things because motorola doesn't support! They lock, lock and lock, and in result they even don't update their devices how they promised before. I want at least official sorry and reasons from moto to developers who tried to make THEIR devices usable.

I recommend to people Motorola 1 year ago, now I don't want to hear this company because software support from moto is not dealing with users on decent (like it always was before) level.

Moto! re-think your position again or this will be really sad.

Count me too, I'll continue support if they will rethink about their position and unlock and ICS + JB.
[Android General] GPhoenix:
Yeah I slept well, if at all last night, after seeing that we finally got more info from Moto thanks to Casey and Rogers' CNET report. Feels good to deflate after being so worked up many days straight helping spread our campaign. I definitely can understand how Lokifish felt after he crashed the other night. :beer:

Thanks for the added inspiration to continue this March. :thumbup: I feel rejuvenated and willing to help keep the torch going even if I do leave Sprint (going to happen anyways since I'm relocating to Asia) and move on to another device.

---------- Post added at 04:49 AM ---------- Previous post was at 04:43 AM ----------

Oh now we are talking! If we can get corporations to boycott that would sure cause enough of a ruckus. Even if not all of them fully understand and support our initiative. If a reputable leader be it individual or organization in the financial or mobile industry backing our cause that would be icing on the cake.

Also, I made this comment in the official update my moto thread, I wanted to share my sentiments here as well...
[Android General] chronicfathead:
I've generally been posting m annoyance on their G+ and Facebook pages. Every post about a new phone or feature if there are people posting about the lack of ICS.

Some of my comments appear in the CNET article (Danny).

I've also posted about the lack of updates on some new Moto phone reviews. I'm also in the middle of an email support exchange with Motorola.

It would be so simple for them to correct this issue.

Sent using my Jelly fingers.
[Android General] Lokifish Marz:
Gets even better!

I'll let this speak for itself
[Android General] Lokifish Marz:
I need to know if any non-US supporters even have a similar credit program offered to them by moto.
[Android General] Smallville CK:
Nothing of similar here in Europe.. Just stuck at Gingerbread 2.3.4
[Android General] chronicfathead:
Nothing yet.

I have just sent Jeff Jarvis a post on G+, linking what Motorola is doing to how he was treated by Dell in the past. We shall see if he raises the point on This Week in Google, and his other outlets.

Sent using my Jelly fingers.
[Android General] dragontology:
It is my understanding that Moto's "Jelly Bean or $100 to switch to Verizon/new Moto Droid" promo won't even be fully announced/detailed until the end of the month. Said it before and I'll say it again, I think Verizon is behind the $100 more than Motorola is. Motorola could have made those phones available to at least Sprint, or US Cellular as well, but somewhere along the line the decision was made to only make them available through Verizon. So it seems that if the $100 rebate is tied to those phones, Verizon is probably behind it. After all, someone pointed out that Sprint will give you $63 for the Photon and Samsung and HTC will each give $75 for it. US Cellular's standard practice is $100 off any phone via mail-in rebate, so this offer isn't even that attractive to start with, if you look at all the players.

I am sorry to report that I had no luck in talking to US Cellular today. I had less time than I thought and they were swamped. Would have taken me an hour to get seen by someone who was overworked and rushed, and it would have been right at the end of their day. And my wife wouldn't even go in, she was sitting in the car, burning gas, with the AC blowing. Maybe we'll go into town Monday and I'll talk with them. Surely it won't be so packed then.
[Android General] Lokifish Marz:
If Motorola had simply called it "Jelly Bean or $100 to switch to Verizon/new Moto Droid" that's a completely different issue. On their official page there is simply no mention of any carrier. It what hasn't been said that is part of the problem.

Yes I know that the full plan has yet to roll out however it looks as if this entire thing was done with little to no planning. It feels more like a "Hey, lets ditch ICS/JBean on a bunch of devices and off $100 credit!" then immediately went to press with it.

The better, but less than honest, move would have been to change ICS to JB on the update schedule. Delay the date til next year. Then as soon as they had this $100 program set up, pull the JB update status and announce the $100 program at the same time. If nobody saw the "man behind curtain", they would have looked like heroes to many.

There's also the lack of similar programs being offered for people outside the US. At least I could find none. This whole thing looks like they want to fail and are trying hard to do so.
[Android General] tatperson:
Nope. Motorola Singapore has totally gone silent, they haven't replied my last email to them from 3 weeks ago.

Sent from my #Motofail... No further Plans coming...
[Android General] findthedr:
why? I cant understand the benefit in that for motorola.
[Android General] dragontology:
They're not explicitly naming Verizon at this point, no. However, they did say that the $100 rebate was limited to the Motorola phones announced at that event. There are two of them. The RAZR M and I forget what the other is. Both are Verizon exclusive, and that was also specified. They said A=B and B=C, but no, they never came out A=C. I simply made that connection for them. (A is Verizon, B is the phones, and C is the rebate.) I think, using logical debate, there are times when A=B and B=C but A!=C, but I do not believe those exceptions apply here.

As for the other part, I don't think they want to fail. They want to appeal to cell carriers. Maybe, in somebody's email trashcan, is a conversation where Motorola outlines their plans to upgrade their phones to ICS, and the carriers talk about their new phones and how supporting a great phone with ICS might put subscribers off buying new phones, and that in fact by not supporting the phone with an upgrade, they will make them want to upgrade sooner, and in exchange for this, the carriers buy more Motorola phones, and promote them. Could happen. Sounds like a conspiracy, I know. Well, business works like that. It's a raw deal for us but probably not illegal.
[Android General] chronicfathead:
I'm wondering if we need to start targeting the top people at Google? Post on their G+ accounts.

I don't want to ruin the guys career, but it we haven't had a response by the end of Monday, then I think we start to question the top people at Google as to why they are letting this happen. If we start to become an embarrassment to them, I would hope this would get them asking Punit what is going on, and will force a response.

This only needs the order from Punit to release the existing code to the community, and I'm sure the devs could do the rest, unless they haven't done anything to get ICS ready for the Atrix/Photon etc.
[Android General] GPhoenix:
I don't know enough about corporate finances but possibly Google can write it off as a loss for tax purposes now that the patents are in their portfolio. Maybe they also feel that if they are going to get bad press now might as well gut everything to its bare bone minimum and try to win customers back later on with the new changes?

I don't know the answers to these questions and there are so many conspiracy theories and strategic moves taken place now behind close doors so we'll have to see in the next few years... ;( Even if they do lose the loyal customers now maybe they are banking on the 12 billion can sustain the loses they are going thru for the next foreseeable future until they can turn the company round.

I just wish that they would use more of the 12 billion to better compensate us but I am perfectly satisfied if they would just release the unlocked boot loaders and office ICS/JB drivers. =D

---------- Post added at 02:12 AM ---------- Previous post was at 01:51 AM ----------

Oh that would SO rock if you can get Jeff Jarvis to provide his insight on the situation. :good: Just to know how or what he thinks is priceless even if he doesn't support the cause. :cowboy:

---------- Post added at 02:39 AM ---------- Previous post was at 02:12 AM ----------

WAHOO!! Time Magazine also has some coverage about the CNET article although their angle is if Android fragmentation will ever clear up...

http://techland.time.com/2012/10/06/will-the-android-upgrade-mess-ever-get-fixed/