[Asus  Eee Pad Transformer Prime] applesuckz:
I already sent the letter to ASUS support. I hope to hear something back.

Dear Asus,

I have owned many consumer electronic devices and I must say, the TF201 is hands down the WORST piece of gadget I have ever owned. Nothing about it works and the worst part is, you are reluctant to help us to make it work.

For 10 months, we, the users, have been beta testing the TF201 so that you can develop better, improved products like the 700. We paid over 500 dollars to test products for you and receive no support. We have been through numerous ANR on simple tasks such as web browsing or playing a 2D game. Seriously? Is this what we paid 500 dollars for? Not only that, every subsequent firmware update did nothing to improve the product. Yet asus hasn't done much to help the situation. You provide the users with a half baked bootloader unlock tool that doesn't work for 50% of the users (check XDA). When asked to fix the bootloader unlock tool, ASUS says they dont support unlocking the device and can't do anything about it. Asus requested users to RMA their device to fix the bootloaded issue yet when the users get it back, there had been no change. No issues were addressed. Now we are stuck with a garbage firmware from ASUS that can’t even do the simplest things right and users can't even put a custom ROM to help make our experience better.

Two days ago, you released an OTA for jellybean which failed to update for about half the existing owners. Now when we check for the update, the tablet can't find it anymore and we are stuck with the same crappy 4.0.3 firmware. The devs are going above and beyond to modify the update file so it can work for everyone (check XDA) since asus is too lazy to upload the firmware on their support/download page. I got a question for you ASUS, can you do ANYTHING right? How much do you have to suck to screw up an OTA? I have used many android products from many vendors and NONE of them had nearly as many issues as the TF201. In the dev community it is called the bastard child. Many owners simply sold it at a loss or were successful at trading it at bestbuy for something else since Asus would not support them. You have the courage to charge customer $500+ for such a garbage device yet you provide this level of support? I understand problems happen and users are willing to cope with issues. But the least you could do is support your product by providing us with a functioning bootloader unlocker so the users that are having problems with the garbage firmware can at least use a custom firmware to make it useable again. We paid for this device and we expect some level of functionality such as browsing the web for the money we paid. At the very least, you can upload the new firmware on the support page so users who are having issues downloading the firmware (because some engineers can’t even make a functioning OTA) can at least manually upgrade to 4.1.

Overall, I must say, this tablet has done nothing more than frustrating me. Every time I go to use it, something goes wrong. I hope someone reads this email and feels guilty for charging upwards of $500 to deliver such subpar device to its consumers. At the very least, check out the XDA forum for TF201 and see how much time is being spent by users to simply get a straightforward OTA. Finally, if asus can’t deliver remotely what they promised, they should leave the tablet game for companies that know how to build a decent firmware or OTA.

Sincerely,

A disappointed customer

Given their track record, they will probably ignore it. I dont expect to hear anything back.