[Verizon Samsung Galaxy S III] AFAngryWarrior:
As a Verizon employee I can confirm this is the way the business is moving. I've given 1 alternate replacement for every 250 customers that request them. The manufacturer pretty much has to come out and say there is a known issue with the device that a software update wont fix for us to give an alternate replacement. I personally agree with this 100%. I speak to a lot of customers and 90% of the ones that call in and have had 3-5 warranty replacements are due to user error. Most customers still think they have a cell phone in their hand which is not the case. Cell phones are going the way of the 8 track player. Today most of the devices are computers with a cellphone app built in. As such they act like computers. They'll freeze up from time-to-time, and have glitches just like a personal computer does. Sometimes software you download to one windows machine isn't compatible with a different version or make and needs to be removed. Sometimes a good old format is exactly what you need to do to fix the problem. The same goes for todays smart devices. Its always a great day at work when the next great device is launched like the iPhone 5 recently. What happened on the iPhone release day is exactly the same for other devices. On that day I speak to a bunch of people who have all the sudden have defective iPhone 4 and 4s's. Verizon Wireless spends to much money on device testing to believe that every iPhone 4s just happens to break down the day the iPhone 5 is released. The same happens everytime a new device is released. When the Galaxy S3 was released the Galaxy Nexus, and S2 users called in throngs with their devices being defective. This is why it is no longer cost effective to let customers go to a different device. You know the saying "It takes 1 person to ruin it for the rest of us". Well the same is true for consumer products. If I buy a new laptop and 5 months later it starts acting up I have to send it in to the manufacturer to be fixed, they dont send me another laptop while mine is in the shop. They definitely wont send me a better model if I have to have it repaired 2-3 times. Verizon made consumers too complacent with giving away the farm when customers complained and now they're facing the consequences. Customers who are used to getting what they want when they demand a supervisor are facing the cold hard reality that's not the way Verizon operates anymore nor should it. No one would expect a warranty process like Verizon provides for its customers from any other electronic product they've purchased. Everyone I talk to tells me they're the most important person in the world that needs their cell phone at all times. We all know thats not true. Do you need your cellphone 24x7, no. Do you want your cellphone 24x7 of course. We're all used to having it on us now. If I forget my wallet at home I'll keep going to work. If I forget my cellphone at home I turn the car around. Thats our society today.

---------- Post added at 02:01 AM ---------- Previous post was at 02:00 AM ----------

I played with the Galaxy Note 2 yesterday at work and let me tell you its SWEET. I have a Galaxy S3 that I'll be selling as soon as the Note 2 comes out.