yashsingh1/xdaforums huggingface dataset:
[Verizon Samsung Galaxy S III] Coderedpl:
I wrote it in pm but I'll write here too, I actually did do that.

Initially i called Samsung and gave them the sob story of the S3 ****ty reception explaining the issue blah blah blah.

1. Samsung told me it's not "common" and they don't hear about it often.

2. Samsung told me to send the phone in for repair and they guarantee it will work fine after that, if it doesn't I get to repeat the process :confused:

3. Samsung confirmed via a separate phone call and via chat that the radio antennas are "newer" and hence better than the GS3.

Called Verizon a few different times and spoke to a few different representatives, including a few from Tier 2.

Basically explained the entire thing to them blah blah blah

1. Verizon told me it's not a common issue. Supposedly they don't get it that often, even one rep said she, and her co-worker has the GS3 and they have no issues.

2. Verizon told me it's IMPOSSIBLE for me to get the Note 2 as an alternate replacement and that they cannot do such a thing due to "the warranty agreement" between them and Samsung or some **** like that, they also said the device is "too new"

3. Verizon offered a Razr Maxx (I don't think it was the HD), the Galaxy Nexus, another GS3, or Incredible 4G. No other options being available.

4. Verizon also had the guts to offer for me to buy the Note 2 outright (at full retail with absolutely no discount), and they even suggested i buy it retail and then just sell my phone somewhere to recoup the cost (serious?)

5. They wanted to go through the bs of sending out a rep and checking the network, so i told them a family member has a completely different phone and his works fine, at which point they were :eek:

6. When I tried to tell them to call Samsung to inquire about the call quality issue, they questioned me as to why they should call Samsung when Samsung will not do the exchange/replacement.

7. In the end, the last lady who was rather on the disrespectful side, basically rephrased what everyone before me said (at this point i think it was noted by like 5 reps ^_^) and said that they will just keep sending the GS3 until I get one that works fine. Being sarcastic i said, so if after 10 it still doesnt work, you'll keep sending?....reply "yep", mostly because I'm refusing the other devices and the note 2 is impossible.

So there you have it. I believe I had a replacement S3 sent to me in the past for GPS, poor wifi and poor quality of calls, but if i remember correctly what i ended up doing was keeping the original phone. Now i'm wondering if that plays a role.

Guess i just have to add up those replacement numbers either till I get lucky with a good stable phone or they offer me something good.

Basically not counting the galaxy nexus since its not in the same league, Samsung only has two phones on Verizon that are rather "top-end". GS3 and Note 2.
[Verizon Samsung Galaxy S III] ihavenewnike:
Rack up on replacements. Get darn near 5 if you can. Then say you have had too many replacements. I said this before.

I Murder Murderers
[Verizon Samsung Galaxy S III] Coderedpl:
That's what I'll end up doing, If they overnight the phones, it shouldn't take me long to rack up 5 within a week hahaha

That's going to be a lot of unlocking / relocking :D sucks that my wife has the same issues with her phone, that's a whole different road trip.
[Verizon Samsung Galaxy S III] ihavenewnike:
You could get lucky and get it just after new years

I Murder Murderers
[Verizon Samsung Galaxy S III] Coderedpl:
Ehh i mean I'm not extremely desperate but i gotta admit, the poor reception and drops (including data) really piss me off at times.

Seems to happen when i need them most! :confused:
[Verizon Samsung Galaxy S III] ihavenewnike:
Same thing with me. Pissed off with it

I Murder Murderers
[Verizon Samsung Galaxy S III] ihavenewnike:
In Transit to me by 3pm :D:D:D:D

I Murder Murderers
[Verizon Samsung Galaxy S III] klaus9000:
Good luck with the N2 replacement. It took me 4 GNex replacements before I was able to get a G3. My story with Verizon was called and talked to tier 1 tech support - I had a hardware issue where the phone thinks headphones are plugged in and you can't hear callers until you reboot. The screen also stays on during calls. Made sure to steer all questions down the hardware issue route - said I had done master resets several times with no change etc. She asked many questions and wanted to of course send out another GNex. I asked for a alternate replacements she put me on hold and offered me a Razr. I stated I wasn't a fan of Motorola and would prefer a Samsung phone like the G3. She said that wasn't a similar phone and I could only have the Razr. I said nicely that I might need to cancel my phone line and move to another carrier where I could get a phone that works. She put me on hold and came back with the same options - Razr or another GNex. I said I was pretty frustrated and maybe I could talk to her manager (that she claimed to keep talking to when she put me on hold). She said sure but then transferred me to a customer relations specialist. The specialist knew my situation but I ran through it again and she stated the reason for the Razr offer was because it comes with a battery built in and most replacements don't come with batteries or backs so they like to keep them the same model. She said I could get a S3 but I would need to spend the $30 for a back and battery. I agreed and she ordered it all up.

I think the key is to be nice to everyone but be persistent also. Don't let them BS you. The S3 might be a small step up from the GNex but she tried to make it seem like a huge jump - I assume they are doing the same with S3 to NII.
[Verizon Samsung Galaxy S III] Coderedpl:
I seriously cannot believe how stupid they are....they sent me another Galaxy NEXUS. WTF is wrong with these idiots
[Verizon Samsung Galaxy S III] jjenkins2005:
No executive customer service is higher than tier2... They handle complaints to the executive office... Google them.. You will see some history
[Verizon Samsung Galaxy S III] Rams99:
Alittle update. Guess there sending me another replacement. Verizon was telling me that if you have a history of swapping phones that it will take more than 1-2 replacements to make them swap you another model. So, I am not really hopefull this replacement will work. But we'll see.
[Verizon Samsung Galaxy S III] bwp1:
3 replacement GNexus in 1 week. VZW tier 2 offered me another Nexus, Razr, or Bionic.

I asked for an alternate replacement and was offered an HTC Rezound.

Still going to hold out for something better. No point in losing Jelly Bean and NFC (yes i use it daily)
[Verizon Samsung Galaxy S III] Coderedpl:
What's interesting after today's conversation is that Verizon did acknowledge "some" people are having call quality issues, but Samsung refused to mention any sort of problem with their device -_-
[Verizon Samsung Galaxy S III] ihavenewnike:
Will have picture up of new device soon

I Murder Murderers
[Verizon Samsung Galaxy S III] vdChild:
So it seems come Monday I will brew a proud owner of a HTC DNA. Funny thing is she asked if I had any specific device in mind and I replied with will have to have 2 gigs of ram so if course the only 2 would be the note 2 with a long pause and HTC DNA. she replied with sorry I cannot swing the note 2 but the DNA will not be problem . I've always been kind of a fan of HTC I've had the eris Thunderbolt and Rezound.
[Verizon Samsung Galaxy S III] ihavenewnike:
Yeasssssssssss!!!!!!

I Murder Murderers
[Verizon Samsung Galaxy S III] Coderedpl:
Lucky you
[Verizon Samsung Galaxy S III] ahfu25:
I just got my gs3 a little over a month ago. I had it replaced with a new one at best buy and today I called Verizon for a replacement. Told them my story and was offered the note 2. I find it too big so I just asked for another GS3. It depends on who you talk to because I didnt ask for an alternative replacement but was offered one. Keep trying fellas
[Verizon Samsung Galaxy S III] Coderedpl:
Should of took it and sent it to me and i would of sent you my s3 with accessories.

Damn guess I'll try again once they decide to send me an actual replacement S3, was suppose to be receiving a phone call on Monday from a representative about this whole issue.
[Verizon Samsung Galaxy S III] RootedUser:
I get my replacement monday so ill try again in a few days of getting that one.
[Verizon Samsung Galaxy S III] jjenkins2005:
Tell them you are filing a complaint with the BBB for their lack of interest in resolving a issue with the device they continue to sell despite knowing that their is an issue. If they don't escalate it file the complaint and those automatically get set to escalated to executive team.

Sent from my HTC6435LVW using Xparent Red Tapatalk 2
[Verizon Samsung Galaxy S III] Coderedpl:
They'll say that they want to resolve the issue by me sending in my device to repair lol.

I couldn't get Samsung to acknowledge the problem

One rep from Verizon did.
[Verizon Samsung Galaxy S III] ihavenewnike:
Just need the Spen now
[Verizon Samsung Galaxy S III] Janker5050:
I just called in today about reception issues and will have a note 2 on Monday......the only thing is they won't send the spend.............just got the confirmation issue......thanks for the info man

Sent from a unlocked and cocked GSIII...........
[Verizon Samsung Galaxy S III] shangrila500:
I have a question for those of you that have received a Note 2. I am considering doing this just because I have to hit resend constantly while moving my phone around just to send texts.

Anyway, on to the question, is there a noticeable difference in signal on the Note 2? I know on the stock ROM on the GS3 that it would show you had service but if you pulled down the notification bar and watched Verizon Wireless it would cycle through Verizon Wireless to No Service constantly.

Sent from one of the many Anthropomorphic Personalities on the Disc
[Verizon Samsung Galaxy S III] ihavenewnike:
Yes very much so.... I used to drop calls and have to resend text. Now I am sitting in the same places making perfect calls.
[Verizon Samsung Galaxy S III] RootedUser:
Hows that n2?
[Verizon Samsung Galaxy S III] Coderedpl:
Maybe i'll call today again *****ing about reception issues and saying repeat gs3's aren't helping.
[Verizon Samsung Galaxy S III] Lelouche:
Called in because of a faulty button, they didn't offer me anything. :( They didn't even let me choose another color!
[Verizon Samsung Galaxy S III] 1ManWolfePack:
If you want something, ASK for it!!!

(Sales assassin for 13 years)
[Verizon Samsung Galaxy S III] Coderedpl:
lolz i have no idea how you guys did it, I'm not getting that kind of luck.
[Verizon Samsung Galaxy S III] broprah:
I'm giving this whole process a shot because I can't place calls from my house and texts are a gamble. I love this phone to death but it's essentially a tablet that I pay 100 bucks a month for... I got level 2 tech support on my first go and they're sending me a replacement s3 to start the process, hopefully I won't have to go through too many before they offer an AR. The level 2 tech support guy I talked to admitted to the reception problem in the s3,he himself had the n2 and the s3 and said the antennae quality was night and day between them. We also spent 15 minutes talking about the state of development on both devices and which ROMs are our favorites and daily drivers. Definitely not the conversation I was expecting to have lol. Shout out to that csr, you're probably reading this.
[Verizon Samsung Galaxy S III] eman3316@optonline.net:
Why would you give him a shout out, you should be giving himsomething else. The rep admitted that the radio in the S3 is way worse then the Note 2 but pretty much told you to bad.
[Verizon Samsung Galaxy S III] ihavenewnike:
Love it so far
[Verizon Samsung Galaxy S III] Coderedpl:
This!! Haha
[Verizon Samsung Galaxy S III] broprah:
Delete me
[Verizon Samsung Galaxy S III] broprah:
No, he was really helpful. He basically said that there is no way for anyone to authorize an alternate replacement right off the bat, you have to replace your device before they can offer ARs. After an initial swap they can then open up the possibility of a different device.
[Verizon Samsung Galaxy S III] Coderedpl:
I was offered other devices than the note 2, they just refused to give me a reason why the note 2 was not an option
[Verizon Samsung Galaxy S III] ihavenewnike:
It will eventually happen
[Verizon Samsung Galaxy S III] RootedUser:
Im guessing give it a little bit and then they will give them out. They told me there so high in demand they wont hand them out. But some have been lucky. Does the n2 come with internal or external battery?
[Verizon Samsung Galaxy S III] kench33:
Off topic but do you think Verizon would swap for an iphone 5?
[Verizon Samsung Galaxy S III] RootedUser:
They told me no note2 or iphone 5

---------- Post added at 06:09 AM ---------- Previous post was at 06:08 AM ----------

But then again some people been lucky. So who knows.
[Verizon Samsung Galaxy S III] kench33:
Ok thanks. Don't know if I want to switch. All my friends have iphones
[Verizon Samsung Galaxy S III] Coderedpl:
That's not a good reason to try and get one AT ALL
[Verizon Samsung Galaxy S III] sRDennyCrane:
External:
[Verizon Samsung Galaxy S III] RootedUser:
What is that hooked up to the phone?
[Verizon Samsung Galaxy S III] eman3316@optonline.net:
It is an external battery, lol.
[Verizon Samsung Galaxy S III] RootedUser:
Does it still have the option to take screen shots?
[Verizon Samsung Galaxy S III] funnyperson1:
Yes it will have all the features of the s3 and more. It also has a replaceable battery.
[Verizon Samsung Galaxy S III] ihavenewnike:
My Note 2 completely does away with the call quality issues. On par with motorola in areas with no bars of signal.
[Verizon Samsung Galaxy S III] RootedUser:
How are the bars. On the s3 I only get two all the time.
[Verizon Samsung Galaxy S III] cczupich:
Hey guys I was just wondering what kind of advice you can give me. My phone and my wife's phone have been having very bad reception. I mean bad. Off and on randomly. I actually missed a call from an employer that wanted me to come in for an interview. We called and they went through the normal talk, master reset and reset of network. Of course didn't fix it. Just got replacements. And guess what. Didn't fix the problem. So now I'm asking for advice on what to do now. I'm hoping eventually to get galaxy Note 2 because I keep hearing how better the antenna are.
[Verizon Samsung Galaxy S III] kench33:
Looks like I'm be trying for a note 2. Phone was dropping signal when I went to my friends basketball game and it was so irritating
[Verizon Samsung Galaxy S III] Rams99:
alittle update. Well, I just got my replacement in today. The alternate replacement did fix the GPS lock but didn't fix my wifi issue that I am having. My wifi takes anywhere's from 30-1min to get internet even though it says i am connect to my wifi. Called verizon back up and explained my issue again. Rep transfered me to T2 support. I pleaded that I didn't want another replacement and so I got put on hold. The T2 tech talked with his supervisor and it was a no go. He goes on to tell me that they would only send me another replacement same and if this one doesn't help(which I know it won't) then it could help my case for getting another phone. He then told me that i could call Samsung and go through them and possibly get a Note 2 which he goes on to tell me that there are hardly any known issues with the Note 2. I would love to get that phone but its just to damn big. I would prefer the DNA.

I will keep you all updated and see what goes on with the next alternate replacement phone.
[Verizon Samsung Galaxy S III] ihavenewnike:
Bars are great. At least 1 bar better in Most cases.
[Verizon Samsung Galaxy S III] Coderedpl:
Samsung will tell you to go through the manufacturer. I've been around that road. No go.I haven't tried for the DNA as I would prefer the note 2. Haven't called back since before the weekend. I was suppose to receive a phone call back but offcourse i didnt -_-
[Verizon Samsung Galaxy S III] osmosizzz:
So I can ask Samsung for an exchange and get the note 2? I just sent my s3 in today for a Samsung replacement

Sent from my Rooted Gameboy
[Verizon Samsung Galaxy S III] bbeelzebub:
Question for those of you getting replacements sent out....

Do I need to go back to unroot and go back to stock before I call? Just curious if they will want to use the access phone remotely feature to attempt to fix a reception issue.

Three times to day I dropped data and went back to 3G, even with another GS3 next to me having two bars of 4g. Ay, ay, ay. I hate the idea of a refurb, but if it fixes the issue, then so be it. If it leads me to a DNA or a Note II, well, maybe it's worth it. :p
[Verizon Samsung Galaxy S III] ihavenewnike:
There is no need to Unroot Your Phone.

Just before You Send it do it for obvious reasons.
[Verizon Samsung Galaxy S III] ihavenewnike:
NO.They Will recommend it through your Carrier. Call Verizon and Ask them to call Samsung
[Verizon Samsung Galaxy S III] AJ26T:
I called about reception issues and they said they had to file a stupid trouble ticket first ugh no luck
[Verizon Samsung Galaxy S III] Coderedpl:
I did. They even 3 wayed Samsung. I had to do the talking and when I asked Samsung what would they recommend they said send in for repair and that they can't make suggestions. It's Verizon s job
[Verizon Samsung Galaxy S III] ihavenewnike:
Wow. Well this is exactly what I did. Called samsung told them I have had multiple replacements but each ome seems to have a issue with vall quality.
[Verizon Samsung Galaxy S III] Coderedpl:
The 3 or so times I called they told me to send phone in for repair.

Now if Verizon only sent me the correct damn replacement that would be nice to get a count up. So far I had 2 galaxy Nexus devices sent to me.
[Verizon Samsung Galaxy S III] ihavenewnike:
Dang. Y u go with nexus
[Verizon Samsung Galaxy S III] broprah:
Received and sent off my first replacement today, I have another coming in the mail tomorrow. The l2 rep I talked to at verizon today noted that he had seen reported issues with the antennae for the s3, but he wanted to try another cln before he did an alternate replacement. He did however say he wanted to give me a different phone if this one didn't work. So damn close to getting that note 2...
[Verizon Samsung Galaxy S III] RootedUser:
Im on my first replacement and there trying everything. Ive changed the sim card and all the fun ****. There saying I still have warrenty so this will be fun.
[Verizon Samsung Galaxy S III] Coderedpl:
I didn't. They were suppose to send the galaxy S3 both times, you can see how well that worked out.
[Verizon Samsung Galaxy S III] NickTheMajin:
I've started this process too. I'll be getting a new sim card in the mail tomorrow to try out to start. I really love everything about this phone but I can't deal with the dropped calls and dropped texts anymore. Every four texts I'll get one that doesn't send and I've rarely seen 4G.

I've got a Rezound in front of me right now. -62db on 4G. My Galaxy S3 is sitting in on -113db on 3G.
[Verizon Samsung Galaxy S III] RootedUser:
I just got issued a trouble ticket there going to come out and check things out. Blah blah blah. I told them if it doesnt do nothing I wanted an alternate replacement and they aggreed. But said they usely get fixed so lets see what happens.
[Verizon Samsung Galaxy S III] bbeelzebub:
I just joined the replacement wagon today. I'll get my first replacement on Thursday. The losing network connection while the phone next to me still has theirs (same phone/same network) is getting tiresome. I refuse to believe that because I keep my phone in my pocket and theirs is in a dorky holster that the reception would be that different.

On and on the merry go round I go, where it stops, nobody knows. Sure, I'd love them to offer me a Note 2, but I'll settle for a GS3 that has working 4G data when I need it.
[Verizon Samsung Galaxy S III] ihavenewnike:
LoL. They trying to keep you down
[Verizon Samsung Galaxy S III] RootedUser:
They told me signal and reception issues are not known issues.
[Verizon Samsung Galaxy S III] bbeelzebub:
The rep told me that too. He also said he had a Galaxy Nexus too and it had terrific reception and that Samsung is known for making excellent phones with few problems.

I knew from that very moment that he was full of something. LOL
[Verizon Samsung Galaxy S III] Coderedpl:
Doesn't mean that you'll get a note 2 as an alternate. I was offered a few different devices already and honestly. NONE of which i would take even if the note 2 didn't exist.

Yea ive heard that too, but i actually got a rep to admit that it is known
[Verizon Samsung Galaxy S III] sean09232:
I jumped on the replacement wagon last night. I've had two replacements Already through best buy once for something software related it just wouldn't make any calls and just said mobile network not available after me messing around with stuff and the other time headphone jack stopped working. Both times they gave me brand new phones and problems persisted. I called and told that I have been dropping calls for a while now and it's just unacceptable because I need the phone for work and emphasized how necessary it was for my job that my phone works. She admitted that signal was a known issue for Verizon galaxy s3 but than tried to tell me shed never talked to any customers having the same problem as me. After continuing to tell her that I believe it's Verizon Samsung galaxy s3's not verizon network or my specific unit she said she would start a trouble ticket and that she'd call me in 5 days and if the problem isn't fixed sometimes they give alternate replacements so well see how this thing goes for me. hopefully I end up with one of the good stories on here.
[Verizon Samsung Galaxy S III] kench33:
How do I get a hold of tier 2?
[Verizon Samsung Galaxy S III] Coderedpl:
Ask for it, or just keep talking to tier 1, they will try to go through the basics with you. If you tell them you did it all, they usually transfer you.
[Verizon Samsung Galaxy S III] Janker5050:
So I had my note 2 as a replacement for 2 days...I have not dropped 4g one time in those days compared to dropping to 1x on my s3 constantly.....I cant belive the difference.....also if any of you get one as a replacement it does not come with the s pen....and the back and battery wont come for days later....so I brought a battery and a flip cover from verizon as I still havent recieved a back or battery...and for the s pen I lucked out....the manager at verizon had a spare one he just gave me because samsung sent the store 2 additional s pens because they keep on getting stolen from the demo unit.......but keep on trying guys...it took me 3 days and hours on the phone at a time of being persitant but polite with multiple tier 2 supervisors.....

Sent from a unlocked and cocked GN2........
[Verizon Samsung Galaxy S III] TokedUp:
Got my replacement this morning, same sgs3.
[Verizon Samsung Galaxy S III] kench33:
So did you not have to get replacement s3s?
[Verizon Samsung Galaxy S III] Rams99:
Hopefully this will be my last replacement s3 when it comes in today. This will be my 3rd replacement already. I am really hoping this fixes my wifi issue because I really love this phone.
[Verizon Samsung Galaxy S III] RootedUser:
If anyone gets offered the note2 and doesnt want it and wants to stay with the s3 ill be willing to trade ya. Lol I know this is a long shot but just throwing it out there.