[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] adi_scorpios:
Nicole: I am sorry, in this case, I request you either check with the place of purchase or visit any nearest carrier store to fix the issue as your device need to be examined by technical experts.

Desai: I didnt buy it from att that why i contacted samsung

Nicole: I understand your concern and let me explain.

Nicole: As you have bought second hand device, there might be any hardware issue on the device. So, it should be examined by technical experts to fix the issue.

Nicole: At Live chat, we only troubleshoot the technical issues of the devices.

Desai: I tried to look up a technical device centre but there no service place of samsung here and att is not gonna check it as i havent bought the phone from them

Desai: if there is any centre of samsung that i cant go to please advise on that

Nicole: May I have the MEID/IMEI number of the device to check the warranty details of your device?

Desai: yeah sure

Desai:<>c7fbb8b2ef0b80c2cac9cecac0cdcdc9ccc0c5<>/font>

Nicole: Thank you.

Nicole: Would you mind If I take 3 minutes while I gather the required information on your request?

Desai: no problem

Desai: take ur time

Nicole: Thank you.

Nicole: Thank you for holding.

Desai: no problem

Nicole: I see that your device is under warranty

Nicole: Have you registered your device on our Samsung website?

Desai: nope coz this is my third samsung device and i just got it today so havent done that

Desai: i had skyrocket and galaxy note

Desai: before this one

Nicole: Thank you for the information.

Desai: So how may i suppose to claim the warranty

Nicole: As we have done with all the Troubleshooting steps, still the issue persists,it seems to be an issue with the device, and as the device is under warranty. In this case, I will raise a service ticket to service/repair the device to fix the issue.

Desai: that will be great

Desai: where am i suppose to go for that

Desai: or what will be the procedure

Nicole: I will set up a service ticket for you.

Nicole: It takes 2 business days for Shipping in, 5-7 business days for repairing/servicing and 2 business days for shipping out the device.

Nicole: Is that okay with you?

Desai: so it will be like 10 days

Desai: is it possible to do it more quick

Desai: as right of now i m without a cell phone

Desai: coz i just got new sim for this phone which is not gonna work on any of my spare devices

Nicole: I am sorry, it will take nearly 10 days.

Nicole: I understand but it takes nearly 10 days and it will be taken care by our servicing team and we do not have any information about it.

Desai: oh ok is there any centre that i can go personally if that can speed up the process

Nicole: You can visit any nearest ATT store to service/repair the device as the device is under warranty.

Desai: oh ok but if they say that device is not purchased from them than what m i suppose to do ?

Nicole: They will surely help you.

Nicole: I am sorry, as this is ATT device, they will surely help you in fixing the issue.

Nicole: In case, if they do not assist you, I request you get back to us for further assistance.

Nicole: You can get back to us at any point of time. We are available 24/7 to assist you. We will be glad to help you further.

Desai: oh ok i will try to do that . can u provide me with any case no so next time if i contact u guys than i dont have to do all the process again , just in case if att doesnt respect the warranty

Nicole: I request you get back to us for further assistance with this chat ID .

Desai: oh ok thanks

Desai: that will be good

Nicole: You're welcome. Is there anything else I can assist you with?

Desai: No that will be it.

Desai: Thanks a lot

Nicole: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

---------- Post added at 07:10 AM ---------- Previous post was at 07:09 AM ----------

This was chat with samsung agent...Part of it . before agent just tried to get phone nd reset and even method was wrong lol ..but just hang in there u will get warranty.