yashsingh1/xdaforums huggingface dataset:
[Verizon Samsung Galaxy S III] shangrila500:
I thought I would toss my experience into the ring.

I called yesterday while in town, because I have to leave my house to use the damned phone, and spoke with a awesome rep. She told me the first thing that'd have to happen is of course the trouble ticket, even though they have went through that 3 times in the past 2 months cause of my service issue. She gave me the party line of its not a known issue because if it was Samsung would be required to pull them from the market and then said hold on, and I heard a click and she came back and said "That wasn't the truth, I am required to say that, there are extreme issues with it on our network because the GS3's radios aren't up to par." Then i heard a click again. I think she was taking me on and off speaker or something. Anyway, she said for me to submit the ticket and then if it proves I should get better service I could either switch carriers or upgrade my phone.

What pisses me off is I played full ****ing price for this phone because I didn't want to lose my unlimited data and they would let me upgrade a week early when it came out. She told me that since I had an upgrade available that they wouldn't replace it even with ANOTHER SGS3. Now I understand that they can't give phones out willy nilly but seeing as how I paid full damned price and something is wrong I feel like they should make it right even if it is just switching with another SGS3.

It wasn't that I was rude, she was very friendly and informative and we discussed a few other things about VZW and she actually asked me how to get rid of bloatware. Of course I told her I had no clue but that I had heard XDA was a really good website for androids. I just really wish AT&T or T-Mobile had good service in my area, hell I would love to wait for Google/Dish cell service. If I could get a good provider that has good enough service in this area then I would jump the VZW bandwagon.

I guess if I ever want to use my phone at my house, which is where I spend most of my time seeing as how I am disabled, I will have to loose my unlimited data and the rest of my families unlimited data and go to one of the godawful shared plans. I would just leave the plan and start my own but doing that would cost me around 130-140 a month where I am only paying 50..... Any suggestions, aside from buying it outright cause I don't have that kind of money after buying this paperweight.

Sent from one of the many Anthropomorphic Personalities on the Disc
[Verizon Samsung Galaxy S III] ajd88:
After multiple call and getting offered various phones I finally got something worthy. The guy I spoke to would not let me get the note 2, but he told me I could get a DNA. I know it's a debatable decision, but from what I understand it will have a much better signal. The trick for me was the ram argument. I was being told to replace it with the RAZR HD. I argued the gs3 has twice the ram, and that's what led him to offer the DNA. I'll miss the hell out of my gs3, Samsung really made a kick ass phone with one fault. I'll be back for the GS4 if Samsung can fix it's crap reception.
[Verizon Samsung Galaxy S III] RootedUser:
The dna does have great signal. My girlfriend has that one.
[Verizon Samsung Galaxy S III] Janker5050:
Nope...not at all...went through 5 nexuses before the s3 though for the same issue and have been a customer since 2003 with three lines ..so im sure that helped

Sent from a unlocked and cocked Galaxy Note 2..........
[Verizon Samsung Galaxy S III] sean09232:
I'm waiting for my trouble ticket to be finished right now and my question is for the people who have successfully got the note 2 replacement for their galaxy s3. what advice do you have for me? So far all I've gotten them to admit is that there is a known problem with the gs3 dropping calls and that "sometimes after like 12 replacements they may give an alternate replacement" but note 2 or any other device wasn't mentioned. I'm just wondering how angry/mad I should be on the phone and stuff like that. I would like to know what you wish some one would've told you before you dealt with this situation with Verizon customer service reps. Also did you have to pay any extra money because of the difference in price? Thanks
[Verizon Samsung Galaxy S III] ihavenewnike:
Since they admitted to it, tell them that You "heard" that the Note 2 has better radios than the S3. If they pave A problem wit that statement tell them to call Samsung and ask.

Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
[Verizon Samsung Galaxy S III] Rams99:
Another update. I got my replacement s3 today again. Well, they sent me a stupid blue gnex instead of a s3. Called Verizon again and they would not budge again to let me get another phone. I even have a upgrade coming in March and asked if they could move it up to now. No go. So the Verizon rep transfered me to Samsung support. Talked with them and they wanted me to send in my s3 for repair. I told them I couldn't because that is my home phone. Next the Verizon rep called me back and asked how everything went. I told her that they wanted me to send in the phone for repair. I asked her again if I could switch to another phone that is comparable to my s3 still a no. So again they are going to send out another s3 and I know for sure it will be the same problem. Next time I call I am going to have them transfer me to t2 tech. Those reps are really clueless. I will keep you all updated on what's going on.
[Verizon Samsung Galaxy S III] rmtobler:
Went to the store and played around with the note 2 and dna... not a fan of either of them. I will be glad to get a replacement s3 though... my phone has only got worse than the HE update.
[Verizon Samsung Galaxy S III] 1ManWolfePack:
I bet your signal starts dropping when the S4 drops ;)
[Verizon Samsung Galaxy S III] scottthreet32:
Search my threads on how to get an s3
[Verizon Samsung Galaxy S III] ihavenewnike:
In all reality, some of us are having issues with the service and quality of the s3. Samsung admitted to it.

Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
[Verizon Samsung Galaxy S III] ncwildcat:
And once again you show just how Douchy you are...
[Verizon Samsung Galaxy S III] NickTheMajin:
Just received my third SIII replacement and obviously signal is no better. Signal status shows it at being -120db in a full 4G area with a Rezound next to me getting -80. Called my girlfriend to test out the phone and of course it dropped within 20 seconds.
[Verizon Samsung Galaxy S III] shangrila500:
Seriously?

Good god you're an ass in every thread, and usually I agree with you and laugh at what you until my sides hurt.

How bout you come to where all of us live and trst your signal, I will bet you 500 that you won't get a damn lick of service inside my house and you will get just enough outside to get a ****ty crackling phone call that usually drops a couple minutes in. I've had many trouble tickets and the only one that found anything was when I had my RAZR and a storm had blown some breakers on the towers in my area. Even in the middle of town where everyone has always had full service on every single band I can only get 2 to 3 bars at the highest point.

Its also extremely funny that any Verizon phone I place next to this one always has excellent service while this one won't pick up jack diddly ****.

I hate to say this, but really I feel entitled to at least a replacement S3 or 2 to see if its just a problem with my phone seeing as how I paid full price for this one. I have never felt entitled to anything free from Verizon before but seeing a how its a known issue I feel that Verizon should at least offer us the ability to trade the phone out if replacement S3's won't fix the problem.

While you may not have any problems where you live that doesn't mean the rest of us don't.

Sent from one of the many Anthropomorphic Personalities on the Disc
[Verizon Samsung Galaxy S III] AJ26T:
I just got off the phone and all the offered was moto dna and refurb gs3 ugh idk how you guys getting note 2
[Verizon Samsung Galaxy S III] shangrila500:
Don't be angry towards them, just tell then that you feel as if you've been screwed over by Samsung, because that's the truth, and that seeing as how you either, paid full price or used an upgrade, that you feel like this is an issue that needs to be fixed to your satisfaction since you paid good money and/or used an upgrade that you won't get back. Also you might mention that if you can't use your phone for what its mainly intended for, calls and texts, that you feel like its an issue that needs to be fixed quickly because every call costs you money, that is if you use your phone for business.

Sent from one of the many Anthropomorphic Personalities on the Disc

---------- Post added at 01:04 PM ---------- Previous post was at 12:58 PM ----------

It all depends on who you talk to and how much they're willing to admit. They dig themselves a hole when they admit that its a known issue with service because if it is a known issue and that was announces that Samsung acknowledged that then they would have to pull it from the market and they don't want to do that because of the Apple lawsuits and all the money they'd lose on having to replace it with a phone thats equal to or better.

Sent from one of the many Anthropomorphic Personalities on the Disc
[Verizon Samsung Galaxy S III] AJ26T:
Thats funny the lady i justvspoke with said they got a email from samsung last week saying that there is alot of reports and problems with hardware on gs3 thats causing antenna issues but still she said can only get dna or gs3. I was really nice and all ugh guess its my luck
[Verizon Samsung Galaxy S III] packerjd04:
My GPS went out after updating to JB and when I talked to vzw support they decided my phone is defective and needs to be replaced. They only offered my a gs3 which I'm sure is a refurb and upsets me since I have only had the phone a couple months.

I asked them about alternate replacements and they said they would only offer me a gs3 as it's under Samsung warranty. I have insurance on the phone as well. Not sure what else to other than take the refurb..... Sucks.

Sent from my SCH-I535
[Verizon Samsung Galaxy S III] NickTheMajin:
Called Verizon back today and told them that my replacement phone did nothing for my signal issues and they put on someone who said that it is a known problem that the Galaxy S3 does not receive a good signal and that is why replacement phones did not help. He went down the list of alternative phones he could offer and offered the Droid DNA. I said I would rather have a comparable Samsung device because I am not a fan of Sense and he offered the Note 2 :victory:. I'm glad my signal issues should finally be over. Not sure how I feel about the size yet but dammit I'm happy to finally not have to worry about signal.
[Verizon Samsung Galaxy S III] bbeelzebub:
Are they including the stylus? Do you have to pay the difference?
[Verizon Samsung Galaxy S III] AJ26T:
Omg your lucky i called twice today total of one hour and thirty mins and samsung for a hour still nothing im so mad
[Verizon Samsung Galaxy S III] NickTheMajin:
I'm not sure. The person on the phone said that it doesn't come with any accessories (No battery or door) because it's brand new and he has none in stock. He said nothing about the stylus so I don't know about that. However he DID take $70 off my Verizon account to cover any expenses buying batteries, or accessories because he said "You probably have a couple accessories for your GS3 so this is to try and make up for switching devices".
[Verizon Samsung Galaxy S III] bbeelzebub:
Ah, coolness.

On the up side, I guess you get to buy a door that doesn't have the huge Verizon logo on the back. I can't believe they aren't including that though. I mean, if you sent your phone back without the door or battery, they'd be pissed. LOL
[Verizon Samsung Galaxy S III] RootedUser:
U guys should be getting the names of these people so we can talk to them lol. Im going through a fight. Some say theres an issue and some are not.
[Verizon Samsung Galaxy S III] AJ26T:
Same here bro talked to 5 people today and never offered a note 2 and also said only gs3 or dna. Think im giving up unless someone has any other ideas
[Verizon Samsung Galaxy S III] bbeelzebub:
I got my replacement, put it in my pocket and it instantly fell back to 3G. I called them, they did some things on their end, I updated to JB and put it in my pocket..... 3G! So frustrating.

I live right around the corner from the tower.

They are sending somebody to check the tower, but if there are no problems there, they said they will give me whatever Android phone I want as a replacement. Pantech here I come!!!! Just kidding. But he did say I could get a GN2 once I explained that every product in my house right now is Samsung and the reason I have a Samsung phone is so they work together.. :-p

I honestly would prefer the DNA if it wasn't for that crappy battery life though. I'm an HTC fan boy at heart.

Also, he did mention that they are aware that the GS3 has reception issues. Supposedly Samsung has addressed the issue in new productioin runs, but I ain't buying that. He also mentioned that the GN2 does not suffer from the same issues.
[Verizon Samsung Galaxy S III] RootedUser:
Ya the dna battery life sucks
[Verizon Samsung Galaxy S III] bbeelzebub:
For those of you who have played with, touched or fondled a Galaxy Note 2, does it fit okay in pants pockets?

I don't wear skinny jeans as I'm not 14, named Justin Bieber or taking estrogen to transition my sex. I also don't wear baggy thug pants. Just normal low rise Levis. It's kind of hard to get an idea in the store because of the sensor and cord on the phone.
[Verizon Samsung Galaxy S III] vdChild:
I got a DNA as a replacement... Head over to the DNA forum battery life is NOT bad.... In fact its quite good... Nothing to call home about but just fine
[Verizon Samsung Galaxy S III] ajd88:
Got my DNA today. I get 4g at work now, before I was lucky to get 1x. Pretty sweet phone so far. Battery life seems OK.
[Verizon Samsung Galaxy S III] bbeelzebub:
Yeah, I've been reading the battery threads. I would imagine the DNA should be capable of getting nearly as good as the GS3. Sense isn't that much of a battery killer if you aren't widget happy usually.

I hate the people that claim 5 hours screen on time, but then add that they are alway son wifi, don't sync email, etc. They are using their phone as a dumb phone. Seems pointless.

Oh, actually I just saw this: http://blog.gsmarena.com/htc-droid-dna-takes-battery-tests-heres-what-it-scored/ Those look pretty decent. I def. trust GSM Arena over a lot of the other reviews as they were right on the money in regards to the GS3.
[Verizon Samsung Galaxy S III] macdroid01:
I hope I can convince VZ to give me a Note 2. I love Touch Wiz. BUt S III must have either crappy engineering or I got a dud, the signal is much weaker than my Droid 2 ever was. Calls actually drop. Never seen that on VZ before lol. I also noticed as a user above did that when it goes in my pocket it goes to 3g. It also loses signal when it goes below my chest level in my car, no matter where I am driving through. Also if I put my phone on my lap when on speakerphone voices cut out and calls sometimes drop.

I guess samsung just sucks at the "phone" part of the phone. I love the physical home button, how light it is, the screen is ok if it weren't so dim and I love touchwiz. But the phone signal is pretty sad for VERIZON.

I waited to see if JB would improve signal. It did not. I hope after they give me a replacement S III.. I can score a Note 2. Bigger phone, bigger antenna, better reception??? Probably?

Or maybe I should ask for DNA? I have seen people say Note II has better sig. though. But also that HTC like Moto is known for good signal strength...
[Verizon Samsung Galaxy S III] Coderedpl:
I had a device shipped to me. Hoping it's the note 2 like I recall hearing, or maybe there was disagreement again.

I'll update. If it's the note 2, and I'm successful ill let you guys know how I did it. There's a trick I think
[Verizon Samsung Galaxy S III] RootedUser:
Just say the trick now maybe we can see for ourselfs ...im about to call them back
[Verizon Samsung Galaxy S III] NickTheMajin:
I was lucky that the guy I got literally opened the conversation with the gsIII and galaxy nexus both have problems with signal strength.
[Verizon Samsung Galaxy S III] RootedUser:
Well im gettin my 3rd replacement because of stupid samsung warrenty.
[Verizon Samsung Galaxy S III] ahfu25:
Lol..... I got offered the note 2 without asking but said no because of the size and I love my S3.. I get my replacement today and what's in the box?... A Note 2...lol
[Verizon Samsung Galaxy S III] bbeelzebub:
Did they atleast offer you the back and the battery?

I find this hilarious that they are only sending out half the phone on alternate replacements.
[Verizon Samsung Galaxy S III] sean09232:
I'm sure there's plenty of people here who would love to trade you here, me being one of them lol
[Verizon Samsung Galaxy S III] AJ26T:
I love how u get it and didnt want it. I will send you my gs3 lol
[Verizon Samsung Galaxy S III] ahfu25:
The only thing in the box is the phone. No stylus battery or back cover... Even if I wanted to keep it I would have to spend nearly 100 dollars for the accessories. And that's minus what one would pay for a good case.
[Verizon Samsung Galaxy S III] RootedUser:
Id give u my gs3 and otterbox case just for the phone id get everything for it lol
[Verizon Samsung Galaxy S III] AJ26T:
I just wish i could get it offered to me. Every person i talk too says its not possible
[Verizon Samsung Galaxy S III] dtraini7:
I tried this as well and the people I talked to were really helpful, and they were going to get me set up with either a Note 2, DNA, or MAXX HD but then they couldn't because I had found a guy on craigslist and traded my old RAZR MAXX for the GS3 I currently have, so I am stuck with the Samsung warranty. Receiving another s3 on the 24th.
[Verizon Samsung Galaxy S III] AJ26T:
ugh that stinks, did you start convo asking about note 2 or what and are people dialing special numbers to get to these nice people or what i'm getting nasty people that just say NO NO NO NO

any tips would be great. Thanks
[Verizon Samsung Galaxy S III] dtraini7:
I wish I could help you out, but all I can say is it was luck lol
[Verizon Samsung Galaxy S III] AJ26T:
were you talking to tech support or reg customer care? did you say you were having reception issues?
[Verizon Samsung Galaxy S III] kench33:
What was the number you guys called?
[Verizon Samsung Galaxy S III] dtraini7:
*611

---------- Post added at 06:20 PM ---------- Previous post was at 06:16 PM ----------

I first explain my problems with voice and data issues, and also that I read a forum somewhere (obviously this one) and it said that a lot of people were having problems with the S3 and that they offered or asked for a different phone such as the DNA, Note 2, or MAXX HD. I talked to customer care then tech support.
[Verizon Samsung Galaxy S III] AJ26T:
I'm on the phone again right now and they keep on saying DNA and MAXX ugh This will be my last time giving up after this
[Verizon Samsung Galaxy S III] dtraini7:
Has anyone been able to get a replacement device, like a Note 2 or DNA or MAXX HD, although they did not purchase the S3 you have from Verizon? For example I called and I can't get a device because I got the phone through a trade with my buddy. Has anyone been able to get a replacement?
[Verizon Samsung Galaxy S III] bbeelzebub:
You should contact Samsung directly. As far as I know, there is no way Verizon will do that for you unless you bought it from them or one of their authorized dealers. In the end, they are acting as nothing more than a middle man between you and Samsung.

The down side with Samsung is that you have to send them the phone first. Supposedly Samsung has been recommending the Note II as a replacement in some cases.
[Verizon Samsung Galaxy S III] AJ26T:
over a hour on the phone again customer care transferred to tech support transferred to a manager and got nothing. Manager swore to me its not possible at all no way. Whatever i dont care anymore Good luck everyone.
[Verizon Samsung Galaxy S III] ihavenewnike:
Funny how they say not possible but there are plenty of people who have done it

Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
[Verizon Samsung Galaxy S III] AJ26T:
I know o well guess i have no luck glad u got it though enjoy

---------- Post added at 09:15 PM ---------- Previous post was at 09:14 PM ----------

I thought samsung was recommending note 2 as well but of course when i called they said NO the usual ive been hearing
[Verizon Samsung Galaxy S III] ihavenewnike:
Each rep is different. If you go through 10 people who say no, keep trying. One will say yes, and as soon as that one says yes, run with it.

Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
[Verizon Samsung Galaxy S III] Chuckleb0ne:
Hey guys any advice to give me on what to say to the rep in order for me to get a DNA?
[Verizon Samsung Galaxy S III] broprah:
why, so you can con them into a new phone? If you're actually having issues, just tell the rep that. Otherwise, you're just ruining the possibility of ARs for the people who actually need them. Go use swappa like everyone else.
[Verizon Samsung Galaxy S III] Chuckleb0ne:
No I have the same connection problems these other people are having..... I called but they couldn't fix it, they offered me another s3. They said they don't do exchanges anymore.
[Verizon Samsung Galaxy S III] Rams99:
Update. Finally talked with one of the tech2 gal on the phone. Went through the same walk through to fix the phone. No go. And I am on my 4th replacement. So I asked her if I could swap a like new phone for my gs3. She asked me what phone do I have in mind. Told her either the dna or the Razr Maxx HD. Put me on hold then said, "well, sir we can only offer you the Razr Maxx HD." I said that's fine. I don't this is my second time with a Samsung phone. First being a gnex. So, no more Samsung phones for me. On Monday they are shipping me out a Razr Maxx HD. Now, I can enjoy my home wifi without the the gs3 dropping my wifi signal. To those of you who are trying to get a replacement phone. Basically what it comes down to is going through like 3-4 or more replacements and the right tier2 tech. Customer service reps can't do squat.
[Verizon Samsung Galaxy S III] rmtobler:
Finally made a call today. My main issue is that since the HE update my data has gone to **** and the JB update made it 10x worse. The secondary issue is poor reception and dropped calls.

Seems like the first step after the rep couldnt fix the problem over the phone is to have a ticket opened and wait until Monday for her to call me back?
[Verizon Samsung Galaxy S III] juanzr1:
I must've lucked out with my galaxy s3 unit never had problems with gps lock or dropping calls , a friend of mine has the droid razr hd and we both get the same bars and 4g speed, but anyway back to topic , you just have to get lucky when talking to these reps , in some situations they just may feel like helping a guy out no matter what in other situations they'll have there mind set on saying no . Hope you guys get the phone you want
[Verizon Samsung Galaxy S III] wshader:
So had an interesting conversation tonight with a Verizon rep. I called due to having dropped calls and "refreshing SIM data" error messages while on Wifi and she informed that it appears to be a known issue due to loose sim contacts. This was my first time calling them about the issue so they are over nighting me a refirb. Just curious is there anything I should specifically check on the refirb before sending them my current phone? I dont wanna to exchange this one for one that may have a bigger issue.