[Verizon Droid Charge] Undzis:
it was the reg razr.

First they sent out new sim cards to see if that would fix the issue. it didn't so they did put in a trouble shooting ticket to see if it was the network since both my phones had the same issue. the trouble shooting ticket came back fine and that it must be my phones.

Ive been sent 8 different charges in the last yr. Ive gotten clnr that had everything from blown speakers, constant fc that wasn't solved by factory rest, to different screen issues. I calmly and politely argued my point that somebody clearly isn't doing their job. I told them that i wouldn't except another clnr charge. I have no faith in the device that was gonna be sent to me would be in good working order. They keep telling me that it was policy to replace it with the same model. I told them that they could offer a different device if they really wanted to and in fact i was offered other devices in the past since i had gone through so many clnr charges that were sent out to me defective. I just refused to take any of the other devices (at the time the other devices offered wasn't as good imo). It would be up to their manager to authorize it. The tier 2 tech keep insisting that he could only give me the same device. So i asked to speak to his manager.

The manager repeated the same spill. So i keep telling her that after 8 charges i wont take another. she suggested that i use my upgrade. i told her that i shouldn't have to buy a new phone when im under warranty to get a fully working phone and use the service i pay for. I also noted that if i did use my upgrade. I would have to spend more money on 2 new phones (since mine and my wifes phone was having issues). I would lose my unlimited data, which would cause my monthly bill to go up and would open up the possibility for data overage charges. Lastly i would have to pay 30x2 to use my upgrade. This was asking way to much of me just to get a working phone. As a new customer i wouldn't have to pay out so much. The manager replied that even new customers would have to pay the $30 activation fee. I told her that with all due respect Its very easy to get the new $30 activation fee waved. If verizon didn't want to do. then you could easy go to best buy or some other 3rd party retailer and they will do it and offten times can get a better deal on the phone or combo pack that you wouldnt get through verizon.

She kept insisting that she could only send out the same device. So i told her i understand her view point but please understand mine. I added That I feel as if im being treated differently because now im off contract and i either upgrade to put me back on contract or go through the nightmare of clnr charges that i had already experienced.. Where as before, when i was going through all the bad clnr charges i was offered different devices multiple times but i declined to take them. But at the time i was still on contract. I also told her that it was disheartening to feel this way since im still a paying customer and have been loyal to verizon for yrs now regardless of contract or not. Afterwards I told her that ill let her go since we cant seem to find a solution and i don't want to waste anymore of her time. Ill call back later after i figure out what to want do next.

Thats when she asked me to hold for one min. After maybe 30-60 secs she came back and said that she could replace it with a reg razr only and that it was the best she could do. I told her that i really didn't know that much about the razr but if its at least as good as the charge then that would be fine. she told me that it was actually better because and it used newer hardware. I told her that it would be fine and that i really appreciate her help and was glad that we could come up with a solution. Then she went through the clnr process but for razrs instead of charges.

i called around lunch time. But i noticed that late night they seam to be more willing to work with you. Just food for thought though. i hope this helps ya. sry for any typos im trying to watch my kids, help with homework and type at the same time.