[Miscellaneous Android Development] MadK9:
Alcatel customer support... POOR SERVICES!!!

Hello everyone!

Here's an answer from alcatel customer support regarding cancellation of my warranty due to water damage!!!!

Had only troubles with this phone, took it to repair center 5 times in a few months, not even one year since it was bought!

We all know that the quality of all the products made especially for east european countries is poor so COSMOTE MOVE is not an exception from that rule! That's why, I think, this phone is so sensitive that you shouldn't even keep it in you hand!!! HOW STUPID IS THAT???

This rule is confirm, somehow, by this answer, from alcatel customer support...

One of my last e-mail:

Hello,

Thank you anyway for nothing!

You told me what I already knew!

SO, where's the help I should receive or support you sould give to your customers?

I know and understand the concept of water damage and the result of that action against metals inside electronic equipments...

What I don't understand is this:

1. Where did the oxide came from as the phone was never exposed to water or damp enviroments??? THIS IS THE ANSWER I'M LOOKING FOR!!!

2. Since service gave me another phone, not knowing if is a new one or a refurbished phone, couldn't somehow that the phone already been expossed to water??? And in time this matter gave way to oxide?

How will I find the truth? This isn't fare!

3. I do own another brand of phones, but this oxide problem commin' out of nowhere and cancelling my warranty... could only mean that this phone has a factory fault maybe. The other phones are ok in the exactly enviroment the ALCATEL MOVE was used!!!

So, do I have your support and shed a light on this matter or again I'll receive another mail confirming that the "warranty is cancelled due to water damage"?

Thank you,

Best regards,

Claudiu Ionescu

Here's the answer:

--please do not reply below this line--

Dear Claudiu,

1. Where did the oxide came from as the phone was never exposed to water or damp enviroments??? THIS IS THE ANSWER I'M LOOKING FOR!!!

Please note that sweat or handperspiration or moisture laden air or many unknown reasons would cause oxide.

2. Since service gave me another phone, not knowing if is a new one or a refurbished phone, couldn't somehow that the phone already been expossed to water??? And in time this matter gave way to oxide?

How will I find the truth? This isn't fare!

It would be better to confirm with the responder of phone replacement.

3. I do own another brand of phones, but this oxide problem commin' out of nowhere and cancelling my warranty... could only mean that this phone has a factory fault maybe. The other phones are ok in the exactly enviroment the ALCATEL MOVE was used!!!

For the out warranty phone our repair center still provide serivce for them,but it will incur expense for repairment.

This oxidize phone is not the original one bought from the store, is in fact another one they gave me in exchange to the faulty one, the one that i bought it... so, I bet the phone was refurbished... but seemed as new... I don't know... the fact is

I'll never buy an alcatel AGAIN!!!

EVER!!!

Last message I sent to them wasn't even replied yet and I don't think they'll ever do... w.a.n..k.e.r.s.!!!!