yashsingh1/xdaforums huggingface dataset:
[Asus Transformer TF700] drew68:
I must be lucky, all i have is a little light bleed. My buttons are good and pretty solid feeling, I have a ipad 2 to compare to and after the update this thing flys.
[Asus Transformer TF700] Dee Envy:
I also must be one of the lucky ones.

This thing is perfect in every way.

I loved your post. It is always good to speak your mind. :)
[Asus Transformer TF700] SndChsr:
Agree 100% Exchanged my TF101 7 times, Prime twice and gave up, Tf700 twice (still not happy) and now I'm waiting for the Nexus 10. Done with Asus. And yes, I know Nexuses are built by Asus, but Google holds their feet to fire when it comes to QA.
[Asus Transformer TF700] CandyAndy:
So all you guys who have perfect device Asus just put in two antennas for perfect WiFi Bluetooth connection and faster nand chip so no more sloppy io performance? Interesting..

I got ww model and I can't believe why Asus decided to save maybe 10$ there.

Apart from my 3 hot Pixels seems that no problems.
[Asus Transformer TF700] vsilva1993:
I'm pretty lucky too compared to some of you. I bought mine off of Amazon and its been absolutely perfect! I also got the dock + splashtop = lots of funny looks when docking and undocking while using window in class ;)
[Asus Transformer TF700] SOTK:
I've only had mine a week now, but agree with others, mine is great! I had my Transformer Prime for 7 months. I never did an RMA or anything. Other than a poorly functioning GPS and a slightly weak WIFI signal, the TPrime was great. I'm expecting the same with the Infinity, and as I said, so far, just great!

Sorry, but I just don't understand returning a product 7 or 9 times. I look at technology this way: there's bound to be a few glitches here and there. I've grown to accept that and live with them. Now, obviously I admit there are certain hardware failures and other issues which shouldn't be accepted in an expensive device. I'm not saying I've never returned anything. I have. It took me two phones to get to a properly functioning Galaxy Nexus phone. Stuff happens, but 9 returns?! I just don't get that.
[Asus Transformer TF700] pileot:
I bought a keychain camera for about $40 on ebay (look up 808 cam). I researched the tech, i made sure to find a buyer that reportedly sold what he said (a #16 instead of a re-labled #3) and when i got the product i was generally happy with it. It had a few glitches but i got what i paid for.

When i spend $650 for a tablet and dock, especially when there are other similar quality devices for $100 cheaper, i am expecting to get what i pay for. I paid for perfection. I COULD have gone on ebay and bought a bargian basement tablet for, say, $75, and maybe it would do what it claimed!

The reason we are upset is this:

We were sold a quality product

top of the line specs

from a trusted manufacturer with a history of meticulous perfection

Instead what we recieved was a product with many build issues

imperfect construction

sloppy workmanship

poor design

bad internals

and finally, extremely poor customer service.

Asus had been, in my books, one of the top companies. I would never think twice before buying a laptop or computer from them. Now.... I dont know. I had a prime, i should have learned from that. Now i have an infinity. Not perfect but considering (through a series of fortunate events) it cost me about $250 i can live with that.

Usually, if you have something that was mid-tier and doesnt work perfect you could say "should have bought the top end device", or justify those problems with saying you saved because its not the highest end model.

Well this is the highest end model. The galaxy note 10 comes close but unless you want the pen the infinity is the winner by specs. How can we justify poor quality when we pay top dollar? We cant.

What i dont get is how, after 9 returns, did this person not say "maybe i'd be better off with a tab2.0 or a galaxy note". I am at that point, i really, really love the specs for the infinity on paper, and i love the form factor, i love how light it is, how solid it feels (when its not falling apart), how thin it is, i think its awesome. I dont like how they charge $650 for something that should cost half that with the amount of problems it has.

Let me put it this one other way...

If you went to a car dealership and bought a car off the lot, brand new, never been driven before, and one of the tires was flat. Or one of the break rotors was misaligned, or one of the cylindars was misfiring, or the transmission didnt work, or the breaks were spotty, or the headlights didnt work properly.... if you had ANY problems you would say "hey, this isnt right, its brand new give me one thats perfect." Thats what we want from Asus. We want a tablet that is perfect. Yes, android itself has some quirks, and i can deal with software issues, but hardware issues? Not for my money. No sir!

Sorry for the long post but i, like OP and many others, are ready to throw in the towel with this infernal thing. And dont even get me started on the keyboard dock....
[Asus Transformer TF700] Svashtar:
My Infinity was also almost perfect right away i opened the box. Except for the little, little light bleed, everything was OK - HW wise.

SW is another story, but not a part of this discussion I think.

Thank, because this is not really a cheap piece of HW, i handled it very gently.

After almost 3 months of using it, I decided to actually use it for what it is meant. It goes with me wherever I go.

I've been on vacations for 10 days, it goes with me to work and back, currently it is with me on a business trip.

Well well well. A lot of people were reporting detachments, screeches an so on. I never had them. Until now.

Left part of the tablet has started to screech few days ago, also i can feel a detachment.

I am right handed, which means i hold tablet with my left hand, on the left side. As the tablet is pretty heavy you have to hold it pretty hard.

Whenever i pick it up it screetches and i can see the screen "waves" on the left side of the screen.

I am afraid it will get worse. It feels like some day everything will just come apart and i get ending with two piecev of tablet.

Hope not.

This is my experience, and i hate to say, but i am slowly starting to regret this investment. :eek:
[Asus Transformer TF700] Ali I Hagen:
I feel the same. Previously I have bought two ASUS laptop I have been satisfied with. But after owning a Infinity for less than 3 moths my LCD suddenly cracked without a scratch on Gorilla Glass and poor ASUS costumer service, I will say no more ASUS.
[Asus Transformer TF700] rambling1:
Mine is a WW and also zero defects. I had 2 units opened at the store here in Bangkok so I could choose the between the champagne and amethyst and both were fine with no issues.
[Asus Transformer TF700] maedox:
Do we actually know that the I/O issues are hardware related? The reason I ask is I have a HTC One X with Tegra 3 and no matter how hard I try everything keeps flying smoothly. I can start a ten app update while switching between as many apps as I want without it even breaking a sweat. My vote is for ASUS software being sh*t.
[Asus Transformer TF700] CandyAndy:
Yeah but HTC didn't choose a cheap NAND drive as Asus did. This is not completely tegra related. Just cheap internals which Asus using.

Same goes with the wifi speed dropping when using bluetooth. Those bastards have the same antenna for both wifi and bluetooth and not even supporting 5ghz signal. So lame. I think the price difference for Asus would be something like 10$ but they decided to go cheap on this.

I was seriously considering to opening this up and installing faster NAND and another antenna but unfortunately that would result 100% surely into non working tablet.
[Asus Transformer TF700] maedox:
I read a bit more about it now, and you're right on the money. ASUS put the worst kind of NAND into their flagship Android device. At least it explains my love/hate relationship with this tablet. I probably won't keep it, I'm just not sure how to get rid of it without loosing too much money. Does anyone want to buy it? :silly:
[Asus Transformer TF700] Blairware:
Absolutely!

I agree. The defect rate, if you can even call it that, at least based on posting into forums like this, is almost non-existent with the Nexus 7 - other than I/O issues, but even they are not nearly as bad, based on some factor I cannot fathom. The I/O as most of us know is die tho Tegra 3 having single channel memory , which seems so absolutely stupid based on the rest of the design, but I guess its not fixable without a complete re-engineering of the SOC itself. I agree though, Google must hold Asus "to a higher standard" Asus knows materials, knows fabrication, and knows style, what the do NOT know is how to build things, how to service them, and how to listen to their customers (though they try like hell on that last one, they are not succeeding)
[Asus Transformer TF700] Blairware:
Question

Did you notice any warping of the glass prior to the cracking? This is why I chose not to keep # 6 of my 8 exchanges. It had a beautiful back, the nicest finish by a wide margin, but the screen was not only popping out slightly on top, it looked like it was under stress. I know Corning Gorilla and Gorilla 2 is capable of handling bending stresses, but a permanent one, subject to temperature change and other stresses? I was afraid to find out! Your scenario was exactly what I imagined would end up happening.
[Asus Transformer TF700] rlarson)mn:
I feel for those of you with issues. No one should accept sub par products. In my specific case I have had a TF101, a TF201 and now a TF700T. I had no issues with the TF101, the standard GPS issue with the TF201 and no issues with my TF700T. This also includes any OS updates or upgrades with all three units. I also have a UX31E Ultrabook notebook from Asus with no issues with it although it has Win7 as its OS. My TF700T just went through the .30 OTA with no problems. You gotta think that something is amiss when the OP had and has the issues they describe and I have had just a single hardware issue. Very strange indeed.
[Asus Transformer TF700] Blairware:
Very strange indeed!

Of course we need to establish that some of the things that sent me back for another exchange may have been perfectly acceptable to someone else, though each case had fairly obvious issues, granted some would be considered minor. I am the first to admit I am a perfectionist, but even so, I have never had to return or exchange an HTC or Samsung product. Wait, I lie. I just remembered exchanging an HD2 in 2009 for button slop, the button bar along the bottom was all loosey goosey. Thats one exchange, out of 6 or 7 devices. I also wonder at all the folks who luck out on each purchase of the Asus Tablets. Maybe they ship all the crappy ones to the east coast of the USA? One poster above said he was in Germany. Even Asus knows better than to send sub-par workmanship there, LOL! I recall a guy returned his Prime 9 times, claiming the same issue on each, very bad wifi. I still suspect he had router issues if 9 devices had the SAME problem, but he ended up getting a free Prime fromm Asus, only to trade it for a Sony Vita! I personally think he was full of it, but then again, a lot of folks probably think that about me. Whatever, I just know that I don't buy $700 (Infinity + Dock + Tax) devices very often and I think at that pricing, it should be damn close to perfection. Shoot It's Asus Slogan! "Inspiring Innovation - Persistent PERFECTION" We have to see it every time the tablet reboots unexpectedly, LOL! I still want to know how their motherboards are "Heartwarming" (no kidding, the slogan is on the box I have, hehe)
[Asus Transformer TF700] BarryH_GEG:
Teg3 has nothing to do with it. Teg3 One X on the left, TF300 on JB on the right. Instead of using a dedicated IO controller like HTC, Samsung, and even Amazon for the KF HD, Asus is relying on the controller integrated in to the NAND to act as IO gatekeeper.

"For the first time, in our Nexus 7 review, I started seriously looking at integrated storage performance of tablets and smartphones. I've casually done this in the past, but users complaining of poor system responsiveness with background writes on ASUS' Transformer Prime/Pad series demanded something a little more thorough.

As I mentioned in our Nexus 7 review, most tablet and smartphone makers integrate a single chip controller + NAND combo to save on cost and space. In the case of the 8GB Nexus 7, you get an 8GB eMMC package from Kingston. In this tiny package is an eMMC controller and NAND die. The component list should sound familiar to anyone who remembers the earliest affordable MLC SSDs for PCs, particularly in the absense of any on-board DRAM for caching duties. The lack of DRAM is only part of the issue, the fact of the matter is these cheap eMMC controllers just aren't very fast - at least compared to high-end SSD controllers. Things will get better over time, but for now cost is still a major concern.

The Kingston controller in the 8GB Nexus 7 is much faster than what ASUS uses in the Transformer Prime/Pad series, but I had heard the controller in the 16GB models was even quicker. I just got my hands on a 16GB N7 and ran through the Android version of our standard four-corners SSD tests using Androbench. Just like last time I increased read/write sizes to 100MB in order to get consistent results out of the device.

Sequential read speed is around 14% slower on the 16GB part, but it's still higher than what you'll get out of a Transformer Pad Infinity. The drop here is unfortunate as sequential read performance does matter - that's really the only downside to the 16GB model's IO performance though.

http://www.anandtech.com/show/6130/the-16gb-nexus-7-storage-performance​
[Asus Transformer TF700] CandyAndy:
Well that and the fact there is only 16gb ;)

But I can't understand what Asus was thinking. Invest maybe 15$ more and problems solved (well except the qc). And I would have gladly payed 30$ more to get better user experience.

Now I mostly want to return my tablet and wait if something better comes up. Not sure if will even look at Asus after this..
[Asus Transformer TF700] Blairware:
Well 16gb applys for the TF300, but Insanity pad has 32 or 64. Again, it's not the storage memory that is mostly at fault, but the controller.
[Asus Transformer TF700] -lukin-:
Yes, my exact problem. I noticed the crack around 21 days. It might have been there from the start, but is hidden in the black part of the screen. Urgh.

Why have I still not seen a "perfect" tablet after 4 of them?
[Asus Transformer TF700] chriskwarren:
Only issue so far are the crappy volume and power buttons. The volume especially bothers me actually.
[Asus Transformer TF700] BossMafia2:
I've been using volume + from the market successfully for weeks, to great success. It's too bad they don't support jb yet
[Asus Transformer TF700] woodsonmh:
For those not rooted, i found that i had to use equalizer to raise volume. The volume boost by itself didn't work. Great app. Builders say it doesn't work very well with non rooted devices.

Woody

---------- Post added at 04:04 PM ---------- Previous post was at 03:39 PM ----------

I've been thinking about this and its like saying its so good its bad. I think Asus wanted to build the best tablet and wanted to bring it in 100 less than ipad. Instead of starting with price, working backwards, they started with a great design. Now how do we build this for x dollars. They then started compromising in order to reach price target. If they had been more flexible they could have improved tablet. Cheap labor, cheaper suppliers, eliminate io control. Lower quality control standards, and I think they reached their goal. If infinity was 50 to 100 dollars more would it sell. Personally i wanted the best android tablet and i would have paid ipad prices. With returns and dealing with complaints it might be costing Asus what would have to do it right in the first place.

Unfortunately there is a manufacturing method that builds at the lowest possible quality. The manufacture expects problems, and fix them in later releases. By in sort of a bottom up method they will eventually build good product. Some fixes may very well come through software updates. Others maybe corrected in new machines, and improved manufacturing processes. They eventually reach the maximum profit per machine and it may be a darn good tablet. They probably expect returns, but they also know many won't. And even if you do they get to use your many.

Woody
[Asus Transformer TF700] Blairware:
Well said - also not sure if people know this but if you raise most bands even in the stock (musicfx) equalizer it boots volume significantly
[Asus Transformer TF700] chriskwarren:
Yes sorry, I meant the physical volume buttons themselves.

I use Volume+ as well and its great :)
[Asus Transformer TF700] neo1738:
Honestly I think Volume+ should be on the list of "must have" apps for this device. It was necessary on my Prime as well. I'm sure they are just trying to prevent RMA's due to blown speakers but cmon when I can't hear something 2 ft in front of me and I'm 29 with great hearing, something is wrong. I still side with most when they say these should have been 2 speaker devices. Alas it's not and at least we have a fix.
[Asus Transformer TF700] Blairware:
Actually, there ARE 2 speakers in there, and they ARE stereo though how Asus expected to get ANY separation or any type of "sound stage" through a 1.5" x .5 " grill remains a mystery, even if they did apply some delay, echo or reverb, which I do not believe they did.
[Asus Transformer TF700] Cheapxj:
After reading all this, I'm convinced that the US models are sub-par, like from the bottom of the QC pile. I bought a WW model since I'm working over in germany (I have issues with housemates in the US stealing USB chargers, they ain't gonna steal it if they can't plug it in!)

but I have no issues whatsoever (aside from the marginal i/o performance, which if kernel development ever takes off, that can be mitigated)

I don't even notice the i/o issues unless I'm downloading a torrent at over 600kb/sec while trying to multitask, and BakedBlackBean4 has mitigated that to an acceptable minimum.
[Asus Transformer TF700] chriskwarren:
I moved to the Infinity from the Acer a700 due to lag on the Acer (still have the Acer but its shelved until Acer fixes the responsiveness), and I really do miss the speakers on the a700; they blow most tablets out of the water.

Great sound really does add to the tablet experience.
[Asus Transformer TF700] GTabJosh:
So what was your conclusion? I bought one for $250 without seeing it in person. I was concerned about the screen, after all the extremely critical reviews, but I was comforted by what I saw on video reviews. I've been pleasantly surprised with it so far. Yes, you have to point the tablet at your face to get a good image. Since I don't play games, it hasn't been a problem for me.

I don't consider 7" tablets in the same class as 9-inchers, so I don't see any competition for it now. The other tablets of that size have better displays, and some have much better displays, but they cost 50-100% more. I think we already know what to expect from the 8.9" KF's and Nook+ when they arrive: much better displays, but significantly worse performance and battery life (refer to the review of the OMAP 4470 Archos 101 XS). Still, I'm not ruling out trading for the Nook+ if the TI chip doesn't drag it down like a boat anchor...
[Asus Transformer TF700] Angus66:
My conclusion was that the screen on the A2109 didn't do the tablet any favors, and it was bad enough (IMHO) to be a no-go for me. If the display had been say, 20% better I think I would have purchased one as it hits ALOT of the other requirements I had. It didn't need a retina or a Super-IPS screen, and frankly I wouldn't expect either type for $299.99. Lenovo could have done better with the screen though.

In the end I purchased an Acer A700 for $349.99 (only $50 more than the Lenovo). It has a 1920 x 1200 display that is VERY nice to look at. Again it's no Retina or Super-IPS display, but it was 30% less expensive than either of those two tablets. The A700 is even receiving the update to Jelly Bean already.
[Asus Transformer TF700] opentoe:
Jelly Bean or any type of bean is not going to fix all the hardware issues it has.
[Asus Transformer TF700] Angus66:
Which tablet are you referring to with that statement?
[Asus Transformer TF700] GTabJosh:
I had no idea that the A700 had come down in price from $450. If I had to pay $300 for the A2109 rather than $250, I would have made the same choice (well, actually I would have waited, as $350 is out of my budget). It's no surprise that the Lenovo is starting to be offered for the lower price. Thanks for the response.

Josh
[Asus Transformer TF700] Degaron:
If that happened to one of my customers I would have given them a new unit. as ASUS gives us a 7 day exchange window. since when is it logical to send in a defective unit that is a day old.

What is happening to your level of customer service in America.
[Asus Transformer TF700] joverclock:
i also am very disapointed. 3rd tf700 and lots of light bleed. very frusturating. it has teh specs just not as good as i would have liked. ive had all the tf's. touchpad, ipad/ ipad 3,and now have a lame atom tablet been messing around with(android x86/ windows 8) i may actually jump ship and get the surface rt. just disapointed. i love ASUS!! motherboads and gpus onlyI guess
[Asus Transformer TF700] Blairware:
Well said

And that's the point, I guess - Asus can make some great motherboards (or DID, I haven't bought any since my Transformer "challenges") but for the consumer market, and

particularly

where their entire line of tablets are concerned, they are simply unable to deliver a consistent product. Heck I would feel better is all or most had the SAME defect, but the problems are all over the place, from construction/build to fabrication (that beautiful "spun metal" is more like a hand made product than a fabrication plants work. This has been the case from the get- go. When I bought a Keyboard dock for my TF101 from Amazon, I went through 3 of them, and all three had a different hue to the metal.They were exchanged for non functional ports, keys etc,. not for this color matching, though it has already been established that I am "to picky", right? I finally settled for one that was quite a bit lighter, so that when closed the two "espresso brown" bands around the components were completely mismatched.
[Asus Transformer TF700] Blairware:
Me too, and that's the real tragedy. If someone who loves your products is so frustrated they are posting details online describing their dissatisfaction, you have a serious problem.