[HTC One S] Sneakyghost:
Today was the day i was supposed to get a call or email from the german HTC Support Manager, a colleague from Mr. Willis.

Mr. Willis promised last Monday to get me a new phone because mine was so borked after the repair and he felt truly sorry for me. He was so understanding and i was so happy. Finally HTC showed an open ear.

Now Mr Willis apologized on Friday that he was "mad busy" and that he couldn't reach his german colleague. He asked me to wait until today.

Well i thought OK let that man have his well deserved weekend. He is a manager after all. He is one of those who will have to fix up the sh1t from support. He deserves his weekend. Yes he does.

Well.

Its late now. Its 11pm here. I don't think i am still getting an email or call.

I don't even trust that i am a valued customer to all those HTC employees. I think they are very worried about their end of day and their beer they will have after long supporting hours.

They are most likely going out or spending time with the family or even playing with their test samples of new phones soon to arrive. Whatever.

I don't think they have to put up with my frustration.

I don't even think they have the slightest idea how i am sitting here, neglecting my wife and real life, how i steal hours off my work and how i patiently collect data to actually help get some feedback together for HTC.

Today is the day my sympathy and patience died. I am done with it now. I will probably stay through this story with you all and with the One S (poor phone can't be blamed, right), but i am very sure i am not easily buying another HTC anymore.

I actually installed Windows 8 today and i am intrigued by its simplicity once more and i can well imagine to be a Nokia Customer soon after all those years not liking their style. From their earliest phones all the way to Symbian i always disliked their (very good) phones. Windows Phone might change that.

Oh yes, and HTC might change that.

Ironically, while everyone thinks Nokia will be dying soon, i can imagine it will rather be HTC who kicks the bucket if they don't sort out their attitude towards their customers soon.

I don't understand how they can have the impudence.

Then Mr Willis getting a bit sassy and saying HTC hasn't respected the Internet customer, the digital presence of their customers over years and he's gonna change that. I don't understand how he could have the nerve to tell me that. I don't want to hear it. I want to SEE that HTC is taking their customers serious. No matter what media they use for expressing their thoughts. HTC had been ignoring digitally communicated contents for years! Can you believe it?

And CHIP says HTC has been "a bit shy" to communicate to customers directly. Hahaha. What an understatement!

They have Facebook, they offer a live support chat, they offer email-support, they offer it all.

And behind that? A company that would rather prefer to only talk to their retailers. A company that pretty much uses digital customer communication as a means to suck it all up and let it die away, like a mad digital sponge that soaks it up. Some unhappy customers that drip out will be mopped up by the support manager cloth and then the whole thing goes into the garbage can called EOL.

Oh yes, HTC.

Just wait until the Phones are out of warranty. I am sure the customers will understand. I am sure they all will buy a new HTC made phone. Because every argument is just screaming it out: brilliantly quiet! You will never hear from HTC. You only need to wait until they release a new phone. It will of course be better.