[HTC One S] Sneakyghost:
[DE] Review Template [Alternative version]

Agreed.

I wish to add once more, that we want proper and civil reports depicting the real situation. No BS posts and stupidity spread over various websites.

I have come to know that in some places this thread has sparked users posting really stupid 1-liner comments. We don't condone moron behavior.

Please post but do it nicely.

After all, we love our phones and don't want to put it in a general bad light. We want it to be seen as what it currently is: a flawed attempt to build the most beautiful and amazing piece of kit out there!

Let's motivate HTC to make it better!

[EDIT]

The Templates contain links to our threads.

Problem: some websites remove links. Please use tricks like inserting spaces in the "http" like "h t t p" or replace the tt with xx or something obvious so users can copy and correct the links.

Additional Review Template i used on Amazon.de: CLICK ME

May be used too if you guys don't want to write your own.

[EDIT 2]

!ATTENTION DEAR READERS!​

I urgently need the reporters of the Devices with Serialnumbers HIGHER THAN xx25 (not 25 but higher) to report their full serial to me via PM please.

This is very important. I will tell you why soon i hope (as soon as i get permission anyway).

There is 18 valid reports in the sheet with Serialnumbes xx26 or higher. I need you guys to come forward and let me know your serial. If you don't trust me, please absolutely report to HTC asap. They need to know.

[EDIT 3]

Some good read again, from Android-Hilfe.de: http://www.chip.de/news/HTC-One-S-Debakel-Von-der-Nr.-1-zum-Pannenkoenig_57834622.html, shared by user Julian315. Thanks.

Use a translator. Its from CHIP again. Someone's being really pissed off over there lol. Right so!

[EDIT 4]

HTC UK followed suit with the Vodafone DE web-Store and stopped selling the One S now. User dlorde also reported Misco and 3Uk are discontinuing their One S sale. It is beginning to fade away. Resellers are being tired of the support it needs i believe... or it's just not selling well anymore...

[EDIT 5]

I am going to repeat myself: in order to sort out the messy support, i am asking all owners of phones with serials higher than xx25 and an existing Home Button Issue to come forward and report either their serial and support attempts to me or talk to HTC support again directly.

Jason Dunn would forward your serials over to Taiwan for them to check on those devices and what happened, provided you tell me your serials. He agreed to forward a list with customers which still have the issue despite newer serials if those customers didn't get the help they deserved.

All others (older serials) are expected to be helped with Update 2.31.

If that update does not help you guys are entitled to repair or exchange. Period. (That's what Mr. Dunn was told from his company). If there is any support statement saying you are NOT getting a replacement or hardware repair, that is NOT to be accepted. Insist on exchange and tell them that this is an openly communicated Information on the Internet (refer to the Chip citation here: http://m.chip.de/news/HTC-One-S-Probleme-HTC-bezieht-Stellung_57834623.html and tell them that we KNOW that we are entitled for exchange.

Support reacting with refusal or denial has not been updated with the latest policies!

[EDIT 6]

My case has been transfered to a Customer Communications Manager of the EMEA reagion and he is thanking us for these two threads, saying that this is helping HTC to improve their products further. They do profit from this and i do encourage users of XDA to do things like these in a reasonable and civilized fashion. It has some (even if it is a small) impact on the Company.

He is now asking us to keep watching out for newer devices (xx26 and higher) as HTC currently thinks the nightmare is over with these. If we find a lot of them coming in, HTC wants to know. Thanks.