yashsingh1/xdaforums huggingface dataset:
[HTC One S] zulmaslet:
Like I mentioned in the threat " [17.09.2012] Touch (Home) Button Issue HTC One S " I had some nice conversations with the HTC Benedelux Helpdesk. I can't blame those people because its not their fault but still its annoying.

--- Here follows the post ---

Well once again after several mails with the Benedelux HTC Tech team I received the following info ( and i'm not that glad about it ) :

My question :

- Dear, concerning my homebutton issue in my previous mails, do you allready have a date when the next update will come out if this is a software issue. Or if its a Hardware issue could you keep me informed.

The reply :

- A mail I allready received that the software team was looking in to it and they would inform their customers through Facebook and stuff.

I replied with the answer that they allready gave me that info for the 10th time and that I wasn't happy anymore with that answer.

Last reply I got was this :

- Dear sir,

The reason why we give you the same answer again is because this is still the same. Its not yet officialy known when an update will be published. I'm really sorry and I can understand that this is very frustrating. Problem is that I can't put any presure on the Dev team itself so the only thing we can tell you is to wait. I'm really sorry

Kind regards

So that date on the German site I don't know if its a leaked or incorrect but thats the info I received.

( Btw sorry if there are some spelling errors in my text )
[HTC One S] gibarian:
Thanks for sharing this here mate ;)
[HTC One S] gibarian:
Special thanks to Sébi11 and TerrorApple for joining in on this action ;)

Welcome to the team :)
[HTC One S] gibarian:
There are actually some honest sales websites when it comes to reviewing, believe it or not!

Got some feedback from Saturn.de by mail, and my reviews were approved for both HTCs on sale. Kudos!

That's all so far: Amazon (all of them, no censorship) and Saturn.de (approved).

72-hour deadline ends tomorrow... We'll see if others approve by then.
[HTC One S] Roundtableprez:
You are really selfish. You people having this issue are the minority no matter how many people claim to have this issue. Even if you had 1000 people with the issue what is that compared to the other 700000 who don't? So when HTC stops supporting this phone because of you retards and nobody gets official sense jellybean. People will flame the h*ll out of you and I hope the mods stand by and watch like they are now. You people make me sick
[HTC One S] Sneakyghost:
Thank you for sharing your opinion. However, i believe there is no reason to be scared. HTC will not dump support because they know the figures. If they really feared to lose out on sales figures they would much rather do a cease and desist letter to us, which we will gladly respond to.

HTC has already talked to me once in a more serious matter and believe me, you don't want to be stuck in my boots when they begin to go after us. That is a very potent company and if we manage to seriously mess with their business, we are dead already. Trust me.

As long as we are here posting, HTC considers us mere Mosquitoes if even that. If we manage to get their attention at all with this we have achieved our goal.

I think you are dead scared to lose something that is very dear to you. Please mate, do not fear. This will not make you or anyone else suffer any loss. It will only bring the deserved attention to this Phone.

I am really sorry that i make you feel sick. I hope you will understand one day.
[HTC One S] gibarian:
Just be happy not to be part of this minority and have to go through all we have been through. Have you ever had to return your phone several times (I think I read 4 times for one user) just to get it back, flawed every time? Have you ever had to send email after email to no avail? Unable to call, use GPS or whatever when you need it the most?

Keep that in mind before calling somebody a retard, will you? Maybe one day you'll be in our shoes (I don't wish it to anybody, not even you who calls me names) and then we'll see what you do about it, how you compare numbers, how you feel about all this. We'll talk then...

In the meantime: Live long and prosper :)

ps: believing a major company will stop development because it RIGHTFULLY had to reply to some customer complaints is just an irrational thought. And don't call us selfish if your phone is working fine and we just want to same thing for ourselves, all right?

Thank you!
[HTC One S] rrrah:
How about making list of major sites so they can easily be used by everyone from one post?
[HTC One S] opiswahn:
Well, thats the thing with little fanboys, they just don't repond to reason and are unable to communicate in a proper, cicilized way.

What do you think why this here is done? Do you think this is an act of pure boredom? Because we have nothing better to do with our lives? We, like you payed good money for this phone and can expect it to be 100% working. So you really suggest we keep our mouth shut because our phones are not usable? Do you really think, even if it is an issue not that many people experience, people shuld NOT be warned it could happen to them??

Oh, and by the way, threaten to flame and 'telling the mods'?? What are you, 10?
[HTC One S] gibarian:
You might wanna check out post number 3 on this thread mate ;)
[HTC One S] Roundtableprez:
No I haven't because if there is an issue on a phone I return/trade it for a different phone. My Motorola cliq was the worst, I owned two of them. And after the second ones keyboard started to go I went to T-Mobile and they gave me my my touch. Its really not that big of a deal you people act like you got swindled into buying what you bought, yet could have returned it for the galaxy s3 or some other phone why you didn't is beyond me... that's why I claim you people are selfish.. and believe me we will lose support. Phone company's such as Samsung and HTC and Motorola do that sort of stuff all the time... I see people here stating they think its a hardware issue... well in that case you people should stop hoping HTC will fix it. If you do not like your oneS sell it and get yourself something else. I'll buy one from one of you guys lol. Or if you people were smart you would have warranty and replacement plans through T-Mobile or your other service providers. And if you bought your phone outright online or craigslist then its on you. I do not believe you people should be aloud to do this. The trolls truly do run free on xda -.-

---------- Post added at 02:10 PM ---------- Previous post was at 01:56 PM ----------

Are you worried I'm going to tell the mods? If what your doing is okay by forum rules (trashing devices on review sites and trolling and incouraging users to do the same) then you have nothing to fear. But yes the minority may be affected but you people could have simply returned your devices and gotten a "better phone" don't like being a beta tester for devices? Then you should've gotten the Nokia windows phone that's allegedly not a beta lol and also I'm sure I shelled out the most money in the us for this phone. 400 $ plus insurance and warranty total came to 430$ so don't talk price. I paid for a device knowing it could have issues, because let's face it all phones have some issues. Also one more question to everyone supporting "rolling thunder" , how many of you people got this issue out of the box? How many experienced after unlocking boot loader? How many experienced after rooting? Because if it wasn't that way out of the box, then YOU did something to the device.
[HTC One S] gibarian:
My phone runs on stock, no mod of any kind. Never fell, not a scratch. Bought in a shop.

Exchange it would make sense if the issue was detected right away, which it isn't. You might wanna read a little about it first... Oh by the way, I already told you so a few days ago on this very thread.

May I remind you that you only have a limited timeframe to return a product? I believe its 14 days, if not less. I'm sure you are aware of this...

Anyway, thank you for your consideration. Your point has been taken. As we obviously do not share the same opinions (and experiences), I will consider this debate to be over. You are welcome to share your thoughts and concerns on this thread whose OP might prove to be much more in agreement with your point of view. :)

As always:

Live long and prosper :)
[HTC One S] gibarian:
Moving on...

I'm happy to report that a number of users from a neighbour french forum FrAndroid have joined the action. I hope they won't mind me reporting this. Language barrier and all...

Merci à vous les gars! :)

Starting to get some response here. Until now, everybody who's been participating is doing nicely, politely, and I got some clear statements that reviews will be edited when the fix solves the issue... which makes me think that our phone will actually end up with a lot of good reviews in the end (hopefully). Funny :)

In the meantime, I really hope that other people experiencing the Home screen issue will actually join in on this little campaign.

Please just remember to keep it civil and fair.

I strongly advise you to read my first three posts: I know it's a lot of text (sorry ;) ) but some of it actually is useful and might save you some time. I know it's not all that fun to post reviews everywhere, but that's what it takes... It's not the end of the world :)
[HTC One S] gibarian:
Just added CyberPort.de to the list of websites to be posted on. Thanks for the tip TerrorApple! ;)

Of course, I left my reviews for ALL the One S for sale.

Remember, a website can have several items for sale, so some copy/pasting might be needed...
[HTC One S] markeemark:
Had a conversation with HTC UK yesterday and would only give me stock answers regarding the homescreen issue. Basically the standard response is to tell customers to submit the phone for repair. Only when pressed hard did they acknowledge an awareness of this as an issue and would not discuss what the fix was. They also would not be drawn on where the software updates are or why some of us haven't had them yet. HTC are a big corporation and can fend us off as individuals which is why this campaign is a good thing. Even better would be to convince some media to put a call in to HTC on the prospect of running a story - something like tech radar for example. I'm sure some tech journalist would get a bit more response from HTC than we do. What's additionally sickening is some crying selfish babies coming on here complaining that we are complaining, unbelievable.
[HTC One S] gibarian:
Agreed :)

Nothing to add here, you covered it all... Thanks!

As you might have read in my first post, I also believe we should contact the media: TechRadar, and others also, in different countries. But I want to wait a little longer, start with reviews and build the whole thing up. We will make a bigger impression on the media if they see that users joined together to make things happen. I hope it will give them good stuff to write an article about. But therefore, we really need to prove that we are determined and can act as a community in order to make things change.

Which is why I so insist in people posting and filling out the spreadsheet...
[HTC One S] LibertyMonger:
What's so sickening it's funny is to know having been through it with Motorola you can do all the *****ing and complaining and commenting and petitions you want. None of it will do any good. They will do what they want to do, they have people who work for them that know these things and will take the steps that benefit them. Chances are they will fix it, whatever it is without all this nonsense. My friends who own this phone don't even notice the issue. Most people probably don't. I will know after tomorrow. Wish people would act like this over the real issues that effect our lives and our futures. But no one can see beyond there own little box lol. Good luck!
[HTC One S] gibarian:
Thank you for your consideration. Your point has been taken. As we obviously do not share the same opinions (and experiences), I will consider this debate to be over. You are welcome to share your thoughts and concerns on this thread whose OP might prove to be much more in agreement with your point of view. :)

As always:

Live long and prosper :)
[HTC One S] markeemark:
Hey pal, is your own little box doing ok? Sounds like it to me. Can't stretch your empathy or imagination just cos your friends aren't experiencing the problem either? Or cos uv had ur own little fight with Motorola yourself and lost? Says a lot about you. Why you choose to side with major multinational corporations when a significant minority are suffering from their phoney image of customer service also says a lot about you. If you wanna be a selfish defeatist we are all happy to let you do that on the privacy of your own home. Somehow I suspect that if you had just forked out hundreds of pounds, or whatever your currency is, on a heap of attractive but largely useless crap, whilst paying for a carrier contract, you may think differently. But your comments are appreciated
[HTC One S] Hurizen:
Problem fixed for me after 4.0.4 update! It's just me or?
[HTC One S] gibarian:
I wish it was. No go for me and plenty of others. When did you update? Recently?

Wait and see, the issue can return after a while. I hope not, for your sake...
[HTC One S] opiswahn:
Well, 2.38 seemed to have fixed it for me. At least the last 5 Days nothing. But then again, that was the same with 1.78... started after 2 weeks... First just little and sometimes, than more often to unusable, dunno how that is even possible.
[HTC One S] gibarian:
Hope you won't mind me crossing them too.... I have become a tad pessimistic though: please prove me wrong! Please...

In the meantime, I'm still stuck with 2.31, which is really poor... Hope that updates will start popping up soon here...
[HTC One S] v:
Just because I bought a high end phone and expect it to work properly?

Just because people take action where the vendor fails to deliver a solution?

... it would say more about HTC than us retards.

Fact is: HTC does not support the phone - for me.

I assume responsibility. I bought a device which does not work properly.

My fault. Obviously retarded.

Don't worry. Will buy from another vendor next time.

This leads to very interesting question:

Why doesn't HTC just replace the faulty phones if the number is relatively low as you assume?

A speculative answer is: All devices - yes even your phone - might be having the issue.

If you were trying to use your own One S - here in my house - chances are that you had the same problem.

Means we both are left in the cold by HTC.

But you did not notice yet.

BTW: My phone was fine until I upgraded to from 4.0.3 to 4.0.4.

Perhaps yours will go down the drains with JB. Who knows?

Regards ( with a 'g' ;) )

v
[HTC One S] markeemark:
Agreed. I don't think HTC know what to do about this problem. Those who dont have the issue are probably randomly lucky but who knows, it could yet develop for them. Mine didn't exhibit this issue until 3 months into ownership...
[HTC One S] v:
Mine lasted almost as long...
[HTC One S] Sneakyghost:
This is like so f*** up.

HTC has now released another Update to Tmo Customers carrying the Radio 1.08ts which seems to be the Tmo variant of the recently released Voda Radio.

We will see how that develops, however, this is not a big deal for US customers who don't have the issue in general appart from a very limited few.

At the same time, i have to report that after a week has passed since my terrible mess with the SD Partitions of my phone, the Home Button Issue has not yet come back. This leads me to assume, that the 2.31 RUU might actually be a good fix, but it doesn't work out right if we don't brute force wipe our phones. What i did is only possible by unlocking and then messing with some seriously dangerous tools. I doubt the average user would be capable or even willing to undertake such hazardous operations on such an expensive device, where a fix for a possible mess (like mine) is not easily achieved or even expensive again.

I wonder why a RUU has such problems cleaning out the system. I noticed that the 2.31 RUU behaves weird in more than just that aspect. It has some other major issues. I wonder if it was put together right. It might contain process-oriented bugs itself, like missing out some wipe stuff or such.

The 2.21 RUU was very odd too. It wouldn't flash over an existing 2.21 installation sometimes if one didn't first flash the stock recovery. Then again it would. Also it would abort like 3 times and then run flawless, so quite a few users came up here whining their RUU wouldn't work. Standard answer was like: "keep trying" without ever being able to explain that odd behaviour.

I used the 1.78 RUU before a lot. I cannot remember ever running into any issue with it. It was the most clean and systematic routine ever. Flash that RUU, be sure the system would run, no flaws, nothing. Then custom stuff on top and again, most of the times no issues.

Then came 2.21 and 2.31 and ever since its been laggy, buggy, tricky, random. I wonder if HTC only developed the 1.78 right through because that was a major factory version. I think phones are still being shipped with that. I don't think phones come shipped with either 2.21 or 2.31. Correct me if i'm wrong.

HTC has been failing on the last few updates. That's what i believe and feel. I cannot prove that but its still an experience.
[HTC One S] markeemark:
I'm slowly coming to the conclusion that the situation is unfixable; you are either lucky or unlucky. Nothing conclusive about hardware/software is coming through after all this time. It's such a shame because this phone is such a lovely bit of kit, beats the iPhone and its Fisher Price kiddies toy version of a smartphone experience any day
[HTC One S] hamzeh17:
is there any hope that after jelly bean, it'll be fix?!

IF no .... i would never buy another HTC device ....... because of this FUking support of them .
[HTC One S] Sneakyghost:
Jason Dunn of HTC Elevate just let me know that he is asking for an official statement towards the Issue, Progress and Solution at the headquarters for me to share here on XDA.

If he gets that text, I will post it here and on my (PulpZillas) thread once it becomes available. It might be though hat HTC is publishing that information on their own social media sites first (i believe) so you might want to watch their stuff there too.

It's all pretty vague and decorated with some "Ifs" and "Maybes" so don't expect too much. "Maybe" there will be nothing again just like the past few month.

I am not happy.
[HTC One S] gibarian:
Probably just more empty promises, we both know that.

I am gonna keep on posting all I can everywhere until a fix is out.

I will NOT stop because of a "we are working on it, fix coming soon" mail!

HTC doesn't do anything about it? Ok, I post some more. I am fed up now!
[HTC One S] Darey:
I've had this problem from new but it wasn't much of a problem but now its getting annoying.

The latest update did nothing for my problem.

I've contacted htc who have said send it in for repair, and also talk mobile have said they will send it in, question is will they do anything ? or should I just wait for the apparent update ??

And to the people saying this will harm future updates for our phone, htc obviously know there is a problem with the phone but don't what to publicly admit there is (big companies rarely do), but this is one of there big sellers so won't just dump support for it.

I just hope this speeds the fix up.
[HTC One S] Sneakyghost:
A big thank you to Bracki from Android-Hilfe.de, who found this: http://www.chip.de/artikel/HTC-One_S-Handy-Test_55316948.html

Everyone reading german watch the red note in the review. Hahaha...

Explained: Chip is one of the major hard- and software papers in germany. What they say has immense weight. I read that paper myself for many years until i got sick of the always slightly older news (internet is faster lol).

But their Hardware-Tests are still among the best and trustworthy.

Now, they reviewed the One S and put a red Editorial note, saying only after having the article ready for publishing they found out that the One S has major problems and they DO NOT RECOMMEND buying it until HTC fixes this.

Well done, CHIP! Still trustworthy reviews... This will have quite an impact on potential buyers. If the other major papers will do the same now it might actually catch fire and become public knowledge in a wider sense.
[HTC One S] flex420:
maybe we could write an article of what we are trying to achive here to big news sites like engadget, techcrunch, etc etc? just CC mail em all :D
[HTC One S] Sneakyghost:
Yes but not yet. Gibarian is controlling the process and he suggested to do that only after a first wave of critical reviews.

You're very welcome to join in though if you like.

Feel The Viper! :D
[HTC One S] Tecardo:
https://xda.piratenpad.de/One-S

This is a path where everyone can edit articels, it would be good if you make much use of this. I will bring up a layout for Forum Threads for you.

It will be online there.
[HTC One S] gibarian:
Yep, that is definitely planned: please read my very first post, campaign phases

All in due time: first of all, we need to prove that we are serious and determined. Only then will the media catch on. They cannot just write articles and issue accusations based on a rumor: they need proof that this is a real issue and that many people suffer from it. Furthermore, they need to see that all of us unhappy users are willing to really involve ourselves by posting everywhere about this issue. The fact that hundreds of users are spending hours posting everywhere is proof enough that there must be some truth in our story. Only then come the headlines, and rightly so. The media must always be a voice of the truth...

Which is why we need as many reviewers as possible, posting everywhere they can. And we need a nicely filled report.

The link to the spreadsheet is in my signature ;)
[HTC One S] captaineasychord:
I sent my phone back last week to HTC, having done a factory reset and updated to 4.0.4 as requested by them, both of which failed to solve the home button problem. It went monday and was back Friday, so I was very pleased with the turnaround time. Before it went I mentioned that the paint was chipping badly too which they agreed to fix. It came back looking like new, I think they might have put it in a new chassis, as there's no sign of repairs to the paint. The serial number is the same, so it's definitely the same innards. The screen might be new, it seems to have a slightly more red tint when on zero brightness than before. The home screen problem didn't appear for a few days, and then today (5 days later) it suddenly started again, exactly as before. Really irritating, I have contacted HTC again, and presumably I will have to send it back again. As it takes a few hours to get all my apps installed and the settings a I like them, it's irritating to keep having to do it all over again. I'm guessing they will probably ask for another factory reset before I send it back again too... :mad:

As the problem has been reported for sometime, I hoped that they'd have found a permanent fix by now - apparently not. Such a shame, because it's such a beautiful phone.

So, back to using my wife's old HTC magic for another week... :rolleyes:
[HTC One S] K1LLER HORNET:
I'm glad someone posted this info in one of the phone's reviews on Youtube (phone arena).

I'll spend a bit more on the Nexus instead :)