[Nexus 7 Accessories] Mattheyu:
A week between responses is pretty close to ignoring. Their resolution is to refund the purchase price, send me a sleeve of some sort from a "sister company", and send a prepaid USPS label to return the old case. Initially they proposed just a refund, then a refund, replacement case, and I keep the defective case, then they wanted me to return the case from my own pocket.

Here is my first e-mail:

The case I purchased, YooMee Black Google Nexus 7 Inch Android Tablet Leather Case Cover Folio with Multi-Angle Stand, Stylus Holder Strap and Hand Strap order number ################, has scratched my brand new Google Nexus 7 tablet.

I am extremely upset about this, especially considering that a product that I purchased to protect my device has damaged it. My phone's camera is not focusing properly, but I have attached a photo showing where the damage is. It is by the headphone jack where the case clips on to the device.

I am contacting you to see if you will make an effort to correct this before I escalate the issue.

Thank you,​

This was their initial response:

Dear ,

I'm so sorry to hear that this has happened. Unfortunately, the tablet should slide into the clips of the case and cannot cause this type of damage if it is done correctly. Any other methods or misuse of trying to clip the case onto the tablet is inaccurate and does not fall under our company's warranty policy. Additionally, from the blurred picture, it looks like the dented area is directly above the headphone jack, however, the placement of the clips when done accurately is not where the dented area is in the picture.

I have pasted part of our company's warranty that applies to this situation for your reference:

Exclusions and Limitations

YooMee's limited warranty applies only to the Product. The warranty does not apply to any non-YooMee branded product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-YooMee product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in pictures, writing or through customer support emails or a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

Damages Limitation

To the maximum extent permitted by law, YooMee is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the YooMee product.

Once again, I'm really sorry to hear that this happened to your tablet. Please feel free to contact me again if there are any additional questions or concerns.

Best,​

As far as I'm concerned, they attempted to use disclaimers as a "scare" tactic to deter me from pursuing the issue.

My reply:

Dear ,

This type of damage was directly cause by sliding the tablet out of the case. The "middle" clasp on the bottom scratched the area above my headphone jack while removing the tablet from the case.

Those disclaimers may be your companies policy, but I am unable to locate them anywhere on Amazon's site, nor were they displayed to me during the checkout process. Therefore, I do not believe that I agreed to them nor would I be bound by them.

Regardless of YooMee's policies and their application to my situation, I was providing YooMee the opportunity to reply and attempt to reconcile the situation before I leave negative feedback on the product, YooMee as a seller, and request a refund through Amazon. Any further action beyond that has yet to be decided.

I look forward to your response. Thank you for your time.

Regards,​

Only then did they attempt to make amends. I was not pleased.