[Sprint HTC EVO 4G LTE] Ascertion:
The removal of unlimited data is surely to come in the future, but it's a competitive edge Sprint has over Verizon and AT&T, and soon T-Mobile, since Sprint's getting LTE in places T-Mobile wont have for months. Unlimited data will stay longer than you think, and I'm sure many, many customers will be grandfathered in. Your location may not be getting LTE, but others are getting LTE. Sprint's LTE network will differ in numerous ways such as;

- Tower density

- Unlimited Data

Verizon and AT&T aren't set for the future, but Sprint is. Denying Sprint's promise that they're bringing LTE is wrong because it's already happening. The Wimax debacle happened because Clearwire was in charge of the deployment and I agree, it sucked. But that's the past, not the future.

This is the job of a retentions rep. They try to get you to stay with the company. If you have a problem a Verizon, you'll hear the SAME EXACT thing. Sprint is a company, they will try to be profitable. The only thing that's different is you should expect better customer satisfication with Sprint because they're rated #1 in service.

As stated in my first quote, Sprint's LTE is coming late to the party, but it has benefits. Sprint's deploying LTE release 9 on every tower, which means it is upgrade-able to LTE Advanced with the touch of a switch (software upgrade). In the near future, Verizon and AT&T are going to have to send sub contractors out when their LTE speeds aren't sufficient anymore and you'll be in the same boat Sprint was in. The only edge AT&T and Verizon have right now is LTE coverage and backhaul.

Sprint's LTE will have more density since it is covering every single Sprint tower and not select ones like Vzw and AT&T. So in theory, Sprint will have the best LTE network by the end of Network Vision. And Sprint will still be in the best position to upgrade to newer LTE releases by then. But Sprint is also taking the consistent approach which, by guaranteeing 6-8mbps DL speeds on average, they can keep unlimited data longer.

I've been with Sprint since 1999. I know they've had their rough times. My neighborhood only had 2G until two years ago. But I held out and now I have 2mbps DL speeds over 3G due to a new tower. Sprint's service isn't the best, you argue, but for what I do (Pandora, text, talk), it works like a charm. In some areas Sprint's going to have trouble with service, as with all other carriers, and if you're in a location like that, then you have the right to move. But stating Sprint's not doing anything and is giving you the runaround is FALSE! Because Sprint is already deploying LTE/3G upgrades across the US faster than any other carrier has, despite is being late. You should see the Chicago coverage now. It's about to launch and about 80% of the market is completed already.

Your situation is strictly location based. You can share your opinions and a lot of your statements are true. Sprint wanted you to stay as a customer, not on a personal level, but a business level. They know Network Vision is rolling out and your location is probably one of the later ones. You can either wait it out or switch to another carrier. The $10 surcharge is the cheapest data add-on plan for ALL of the carriers, even T-Mobile. This complaining about the fee is excessive. Also - for those that have bad signal at home, Sprint is known to give out Airaves for free to help your situation. This can ease the pain waiting for NV to hit your area.

I'm pleasantly surprised you found an alternative for that pricing. I looked back in May a few months ago just because, and they were roughly $50 a month more and their devices were more (often up to $300 on contract.) Verizon is definitely a better network as of now. When Sprint finally gets your area upgraded, maybe you'll give them another chance. :)

Just one more thing I'd like to add. People tend to post complaints about a company they've had a rough experience with. Even if they've been satisfied for years, you'll only hear the negatives. When your Windows based PC works for a month straight, Microsoft customer support doesn't hear a peep, but when your computer gets an error, their lines light up. This is why it's opinions you read online aren't completely reliable because the opinion is strictly location based and in some terms - biased. (not saying Biker's opinion is biased.)