[Sprint HTC EVO 4G LTE] redwings23:
Full of thoughts...

Thanks for all of the sophisticated replies, glad to finally be posting here after a few years of lurking.

Something is very broken at Sprint and I suspect it has everything to do with a bunch of gone by night,

corporate exec's that fire people in hallways and use phrases like "corporate efficiency"...

I estimate my lifetime sprint spending at a modest $25,000. Its a severe kick to the gentleman region

that the moment my phone stopped working It was not replaced.

Honestly, I know how corporate employees feel, but the beauracratic, non-sense policies that ignore what I

need ( a working phone ) and sanction customers like me (my time and patients) are a disaster for many

companies. I was in sever need of my working phone connection, and I got screwed by sprint policy that

keeps them from loosing money from customers that can't be compared to me.

I'm a super nice guy most of the time, it was always served me well to try and give people what they want.

I may be highly educated and blessed for my financial situation (im not rich, but am thankful), however

I grew up in Detroit, a city with a 50% literacy rate, 25% highschool graduation rate, and crippling

unemployment (possibly as high as 30-40% un-adjusted). For lack of a better way of saying it, I talk like

a common man. I am also from a very violent place, so I have learned to respect people who I don't know

much about, but to strike back when they cross the line with me. So i probably sounded like a jerk bag getting

kicked out of a Sprint store, but believe me ... come visit south Florida sometime, you will honestly wonder

how some people here made it to adult-hood.

As a side note; if you work in customer service don't talk about customers in a different language. My girl and

I combined understand 6-7 languages (most fluent). We normally dress down, I like wearing jersies and sandals.

We both look 5-10 years younger than we are, and could easily be stereo-typed as no one important- in

fact we both like it that way. I've never asked Sprint for any special favors.

That being said, I have some valuable business advice for Sprint, and would go into MUCH more detail with

someone who was in charge at their higher levels: basically Sprint needs a way to tell the difference between

customers that are a money suck, and ones who are the bread and butter. Then that system needs to be easily

applied by the worker bees.

All that the store manager had to do on my first trip to sprint was to get me a working phone line and make it

easy for me to exchange, even if I had to come back. Its the MOST BASIC reason anyone walks in a sprint store,

and their relative inability to deal with a hardware issue without insulting me and wasting my time is a

malignant corporate problem, not an employee problem.

Make up your own minds about how I sound, it is what it is. If you work for Sprint I encourage you to

not take offense to my comments, Im really trying to use broad strokes with these points.

XDA members are so, so close to a new watershed in tele-com; It wont be long now untill none of us will be

willing to sign contracts and/or purchase hardware from our cellular providers. The rest of the world isn't

going to take to long to catch on either. With companies like metro pcs doing the kind of numbers they are,

Sprint as we now know it is going to be a relic.

My Sprint experiences have been positive 80% of the time, but when it goes bad it goes really bad.

@David: BestBuy is going to die a slow, painful corporate death before 2022 I surmise. Their problems

are very similar to sprint, sorry for your bad luck with them; I think I already know what you would say.

I'm confident people like on this forum will bring the industry back up to speed on their own terms. Its really

quite an amazing community, a real credit to humanity. I dont just say that, the existence of a dev community

like this is quite a unique human event (a sort of enlightenment.) There are not enought nice things to say about

how people here help others with something they genuinely do for fun.

Cell companies on a whole are intellectually dishonest with the people, and have adopted the economic principals

of companies that are the college examples of myopic, unethical, poorly directed, abusers. Much like the mortgage

industry, lack of consumer oriented management has created a culture of abuse and if my readers don't agree, they

can at least understand why I make the argument.

I have gotten pretty far away from what I started talking about, so Ill leave it here: invest in google, they are

sending a pretty clear message to sprint by rolling out google Fiber in Kansas...IMO

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sorry for typo's talking/typing on the tablet.