[Sprint HTC EVO 4G LTE] redwings23:
meh

Well, I have some experience with Wisconsin's .. err wisconsinites?... wisconsonians?

Anyway, based on my experience you are making your point because I used the word 'argued'.

Arguing is not mutually exclusive of being a gentleman during the conflict.

I was very nice to the people, I just did not accept their answers. The first girl I talked to, although dim witted, told

me that she did her best and asked me if there was anything else I needed, I told her her answer was unacceptable

to me, and while although not her fault in any way, I would like to talk to the supervisor.

I am a mover, but my main advantage is I can easily relate to all sorts of people, I walk around smiling,

except when people break my stones. If you go out of your way to disrespect me I will shame you publicly.

I don't live in the midwest, but I grew up there. we probably share the same values / character traits.

Just realize that there are other cultures in different parts of the country, and S. Florida is a place where you

can pull over and help a lady change her tire (just because you're a good guy) and she will complain you are

taking to long to do it. (happened to a friend of mine). Down here its 'too good, too stupid". I'm not intimidated

by the Latin bravado, and have found most these boys down here don't know why its a bad Idea to try and

back a hockey player into a corner. The store manager talked trash about me in Spanish while I was standing right there

I knew what he was saying and was not wrong for reacting a certain way. I was definitely not the one being smug there.

I'm oddly uncomfortable with discussing my political leanings here, but I will say I think for myself.

Anyway, there are many problems with your points-

I have been through this process with Sprint and exchanged one a few years back (a new Treo) the 'policies' were

much different then, and I expected the same pleasant results this time around. No Dice.

I was treated well when making a visit to buy a phone, and crapped on once the payment cleared.

Ill remind you that I called sprint within 10 days and they set my appointment up for me!

Nether the phone rep or the store told me there would be any problem until I showed up on day 14

and was forced to sit in the store for about 90 min. and not offered an inventory phone because of 'policy'.

I had the other line hooked up to my dying og evo, and its pretty bad. Ive been using my nexus 7 and

google voice to make calls, since no one could get my google number to ring through to the og.

The policies would have been fine if 3-4 people i met along the way hadn't dropped the ball.

reassuring me on the phone then not coming through after I drive to the store is unacceptable.

You use the word entitlement in a somewhat laughable way-

Why should customers all be treated equally, there are many that need way more than me; picture

my grandmother sitting there asking what an app is. Once a guy goes through the process like I did

There is no reason to consider my problems as the same priority as others. Facts and circumstances

should define policies, not bureaucratic nonsense that ignores the needs of one paying customer.

Sprint has lacked integrity in this respect because I paid fair and square and didn't get what others get. -That's my fault somehow?

That brings me to my second point about 'entitlement' ... I paid and got a bad device, my theory of

entitlement is based on the money I paid. When you pay for a movie ticket you are then entitled to

go in and watch that movie. I ran around for hours based on bad advice and policies. I never asked for

something other customers don't get. All I asked for is what the average customer gets: I pay money

and they give a working phone. If Sprint is going to operate on a buyer beware ethos, judge them

not me.

I understand my words read as condescending, but im not here to make myself sound pleasant.

I tried to lay out the relevant facts in a tone that reflects feelings after a month of not having my new toy, or a working line half that time.

Put yourself in my shoes, and tell yourself this because of bad karma or something.

I wrote all of this in hopes someone will find it personally helpful, I've lurked here for years and wanted to give something useful back to the community.

I was on this board for several hours trying to break my soft-brick and read at least three unanswered threads that were related to my problem.

I figured it was time to be a noob and give a few people a heads up. Im sure a few of you read all this and were surprised about something.