yashsingh1/xdaforums huggingface dataset:
[Asus Transformer TF700] dmitryu:
Please rest assured that it's not "you only"...

Here is the log of freeze/reboot events I've kept since I bought the tablet in Nov'12.

https://docs.google.com/spreadsheet/pub?key=0AtWC8vr3mCUJdDFiUnByT3Z0NlpCT0JrcVpLRHl2QVE&output=html

-- about 13 events total, every few days, with max. of 10 days in between. With sporadic use of about a couple of hours per day I guess.

(Only recently I created a script on my other machine at home to monitor the network and log hours of use, to get better understanding of usage or any other patterns). To have something to go to court with, some day, I guess :)

And I do have a history of communications with various ASUS support offices in different countries, wonderful in their inconsistency...

I was unable to spot any determinism or dependencies on activity, except that in most cases upon freeze the screen is single color, usually with one black line near its top (I use portrait orientation usually). Then in a few seconds the device reboots, apparently upon watchdog triggering. Usual similarly looking state of screen suggests some issue with software, in kernel/drivers, but of course it's hard to tell...

What puzzles me is that apparently there are quite a few people who do _not_ observe this issue. Or they just do not complain about it...

Or they think, as a guy in a local service center told me "it's android, it has to reboot every once in a while" :) what a nonsense.

Admittedly, my previous experience with Android is limited to 2.* versions (where I haven't had any issues for months of noninterrrupted work), maybe 4.* is different? Or that's ASUS' feature...

I thought ASUS to be a decent company based on my previous encounters, but that was years ago, now I only have this flagship tablet, and it looks like it's high time to update my black list of companies not to buy anything from ever :) Especially since I see similarly looking stories with previous incarnations of their tablet.

Yeah-yeah, one ASUS support gentlemen told me that that's bad applications crashing their tablet :) How can a virtual machine application cause a kernel-level fault he was unable to explain. :)
[Asus Transformer TF700] houtx2:
I really think it has something to do with Portrait mode. Since switching exclusively to Landscape mode, I have not had a single white screen reboot in well over a month. Before that, it was several times a week. Try it.
[Asus Transformer TF700] dmitryu:
Well, I find portrait most useful for my purposes, unfortunately.

The problem is the issue cannot be reliably reproduced, hence it's difficult to verify any hypothesis (and hence I really like Asus' businesscase and support attitude: a service center does not see the issue -> everything's OK -> please get your fine device back, dear customer, please come to us if you have any problem, thanks for calling! :) )

E.g. previous successful run time was 10+ days and 13.5 hours of "on" state (there was no issue after that, I had to reboot device after firmware OTA update), and the most recent freeze was just an hour ago, 1 day and 0.48 hrs "on" time from the recent minor OTA a couple of days ago (.25).

So there is no apparent dependency on either time interval or "on" time or the number of standby/on state changes as far as I can see the stats.

Anybody willing to pass the log to ASUS engineering in case they do not have their own testers? :)

https://docs.google.com/spreadsheet/pub?key=0AtWC8vr3mCUJdDFiUnByT3Z0NlpCT0JrcVpLRHl2QVE&output=html
[Asus Transformer TF700] MartyHulskemper:
I use the TF700 in 70/30 landscape/portrait. I didn't have these random reboots at first, but they started showing up after a failed try at data@sd, and I believe my microSD is acting up. Yesterday and the day before the tablet would reboot after about 15 mnutes of video playing from that card. I reformatted it yesterday -- from NTFS to FAT32 -- and it has been acting nicely so far. No guarantees this is the issue, but I do hope this was my issue. ;) They have been mightily annoying.
[Asus Transformer TF700] dmitryu:
For the first 2-3 months of my life with this crown jewel of asus I had not inserted microSD card a single time.

Only recent ~month one microSD card is permanently inserted (not used last three weeks, just forgot it there). Never had any I/O errors.

I do not see any apparent effect of microSD on my statistics of freezes.

https://docs.google.com/spreadsheet/pub?key=0AtWC8vr3mCUJdDFiUnByT3Z0NlpCT0JrcVpLRHl2QVE&output=html
[Asus Transformer TF700] echardcore:
dam just rebooted while typing in a forum on the stock browser, wifi only. no white screen this time but noticed that happen last reboot which I think was yesterday. screen just froze and didnt respond to touches. then rebooted.

i log a few hours (2 max) daily. might try to remove all apps by factory reset and just browse the net and see if it happens. i really want to return it for a Note 10. tried limiting background processes to 4, then 3. no luck. froze all running asus bloat using titanium backup. usually happens while browsing. havent noticed if its prevalent in landscape or portrait. Nova launcher.

id really love to figure this out soon. i'll work on it tomorrow.
[Asus Transformer TF700] dmitryu:
Certainly at the beginning of my story I did try factory resets etc., following asus support recommendations.

Which, while I'm at it, have really impressed me over time with their engineering soundness :)

I mean, apparently mine is not an isolated case. There is even some consistency in symptoms (the screen state). The product is sold for quite some time. They must have quite good statistics. They should have some understanding of the root cause, at least whether it's hardware or software related...

If it's software -- why recommend exchanging units/bringing to the service -- just admit it is there and ask for patience until they fix it with updates.

But one should really concentrate effort to fix such things, not letting them to be there for months... If it's hardware -- why recommend doing factory resets, run only supplied applications, etc. -- just run massive exchange/recall without wasting customer's and their time. If they cannot solve it -- return money to everybody/file for bankruptcy/whatever :)

Which is too bad, of course, since otherwise I really like the tablet. That's why I'm still using it -- as long as the issue is quite rare, and I do not use the unit for anything critical it's perfectly usable...

Oh, one support person did write me that their communications with the headquarters was really poor, but I thought over few months this could've been addressed.

How one can carry the business this way and survive is a miracle to me :)

---------- Post added at 11:46 AM ---------- Previous post was at 11:06 AM ----------

While we are at XDA, I have a question -- did anybody try non-ASUS firmware with TF700 and does anybody have any statistics related to the "freeze/reboot" before/after (e.g., was observing/not observing, or was observing/still observing, frequency, etc.)

Thanks!
[Asus Transformer TF700] _that:
The problem is hard to reproduce, it's plausible that even they don't understand it, especially as their HQ doesn't seem to be interested in feedback from customers or keeping their support staff informed.

I really like your scientific approach to analyze the problem, XDA needs more members doing that (not only for this specific issue, but in general).
[Asus Transformer TF700] echardcore:
So I have not experienced a random reboot since I wiped all my data via TWRP on Saturday 1/19. I have not rebooted it manually either. I haven't installed any apps other than what comes with the ROM. I have been trying to use portrait and landscape modes equally. I have only been using the stock browser to view various websites. I will continue to use it without any apps installed. If it doesn't happen for another week, I'm convinced it's software/app related. Now to go and install one app at a time. That is gonna suck.

OH! BTW:

I formatted my 32G SD card using Windows native format tool to the default allocation size using FAT32! I did a full format which took quite some time. I wonder if this has anything to do with the random reboots. Everyone is recommending NTFS. Something else related I noticed, I wasn't able to preform a backup via TWRP to my SD card with NTFS. It wasn't recognized. Now, with FAT32, TWRP can see the card, and I have successfully written a full backup to it.
[Asus Transformer TF700] dmitryu:
I dont think it's caused by any specific application. Since I cannot understand how a virtual machine app can crash the whole system. Even if the problem is triggered by certain app, it is a virtual machine/system software fault then.

And the whole idea that "asus guarantees absence of glitches only if the device is used only with the software supplied preinstalled" sounds more like an excuse for support people to be able to provide & make sure nobody complains too much...

Meanwhile, I registered my first reboot in 7 days since the last one. This time when starting skype (which does not switch to portrait mode w/o calls now, so I got the freeze in landscape mode, with the traditional thicker black line on the left).
[Asus Transformer TF700] mc_365:
I get a lot of random reboots as well. I have a early unit that was bought at Microcenter back in early Aug 2012. It has always unexpectedly rebooted after a few days use/standby. The reboots seem to usually come while browsing or playing video. The particular browser or media player doesn't seem to make a difference as I have had reboots with them all, the stock browser being the app most likely to cause a reboot. I'm really holding out until just before my 1 year factory warranty is up, in hopes there is a fix or a manufacturing change and I can get swapped out with a newer unit. I'm supper bummed on Asus, I always used their motherboards in my P.C. builds, but will likely not buy anymore consumer electronics made by them. At this point my HTC phone (Rezound) has a better browsing experience, and far more up time then my $500 tablet.
[Asus Transformer TF700] echardcore:
I have been up for 227 hours, about nine days since I reflashed the build in my sig with the newly formatted SD card. I have been experiencing stock browser crashes but still no random reboots. I am getting excellent battery life, and today I started to install a few apps (facebook, angry birds, twitter, spashtop, nothing too crazy. I wonder if there is anything I can do to troubleshoot now or if it does happen again. Is there any app I can run that can monitor what is happening right before the crash?

and why the heck are two gmapps running?
[Asus Transformer TF700] echardcore:
Just rebooted while typing in Facebook.
[Asus Transformer TF700] buhohitr:
Do you have fsync disabled?
[Asus Transformer TF700] echardcore:
Facebook sync? I am not sure...

Wow... Uninstalled Facebook app, manual reboot. Went to Facebook.Com in stock browser, replied to a mssg, then random reboot again.

BTW.. Havent been on the Facebook web page since I reflashed 2 Saturdays ago... I wonder if its somethimg with them...
[Asus Transformer TF700] buhohitr:
Facebook is "choking" your browser, give stock _that_nodpi kernel a try, this kernel improved the stock browser a bit, worst case it would freeze your browser for a few seconds,but without reboot your device. I think it's the site Java script that kills the browser
[Asus Transformer TF700] echardcore:
would a different browser achieve the same? i read ppl like chrome. I use dolphin on my phones.
[Asus Transformer TF700] buhohitr:
Dolphin and Chrome don't support flash. If you install the .25_that_stock kernel, stock browser is thee BEST.
[Asus Transformer TF700] parwathy:
+1

I used to think Chrome>Stock browser, and then I installed Cromi+browser2ram tweak and this kernel buhohitr is mentionning. So yeah, stock browser in this configuration really is the best in term of performance (speed essentially).
[Asus Transformer TF700] dmitryu:
I've never used facebook on the tablet. And I have used only the stock browser, at least for the last few months, as it looks to be the most convenient and performing :)

I do not see how this affects my ongoing statistics of spontaneous reboots.

https://docs.google.com/spreadsheet/pub?key=0AtWC8vr3mCUJdDFiUnByT3Z0NlpCT0JrcVpLRHl2QVE&output=html

Btw, i think _all_ browsers I tried have a feature of "freezing" for a few seconds during page load, with freezing all tabs (even those not refreshed at all, as well as non-related gui objects, sometimes to the point of Android terminate/wait prompt). I always wondered how come alternative implementations have the same issue, or it's something in the OS, blocking all threads (or what should have been different threads, anyway)...
[Asus Transformer TF700] echardcore:
My browser used to freeze while loading pages before I unlocked, rooted, and flashed the ROM in my SIG. The tab runs very well except for the reboots. This really sucks and I'm not sure what I should do. Should I try to have it RA'ed? If I go that route, I'm guessing that I should unroot and restore it back to factory, right?
[Asus Transformer TF700] buhohitr:
Did you try to flash the _that_stock kernel? this kernel is improved version and it made for the 3.2.1 which based on the latest firmware .25. Give it a try, only take a few second to flash.
[Asus Transformer TF700] dmitryu:
It's really hard to recommend whether to return the unit or not, since we do not know the root cause.

So it's kind of a lottery if you exchange it :)
[Asus Transformer TF700] echardcore:
I downloaded it last night. I plan on flashing it tonight. I appreciate the heads up and am praying that this is software related. I love the tablet.

On a side note, i found another thread on the ASUS forum I think where some people had a defective power button that would inadvertently invoke a reboot (complete with shutdown dialogue box). That is not what is happening to me although I kinda wish it was because the root cause might be easier to have figured out.
[Asus Transformer TF700] buhohitr:
Also what is your bootloader version?
[Asus Transformer TF700] echardcore:
android cardhu-user bootloader (1.00e) released by "US_epad-10.4.4.23-20121127" A03

flashed the kernel. wiped cache/dalvik. installed chrome. tablet rebooted randomly while typing in the address bar of chrome. this blows.
[Asus Transformer TF700] buhohitr:
I have one more thing to try before we throw in the towel. I would do a factory reset, download and flash a FULL ASUS stock .25 firmware. After done, don't add anything see if the reboot stills there or not.
[Asus Transformer TF700] echardcore:
Read my mind brohagham.... Fun times.

And I assume you mean .26
[Asus Transformer TF700] _that:
10.4.4.25. Not 9.4.5.26.
[Asus Transformer TF700] dmitryu:
10.4.4.25 is what I'm currently using, so good luck :)
[Asus Transformer TF700] echardcore:
Thanks for the advice guys. I am having a little difficulty figuring out where to start. Should I revert back to stock everything ICS and let the OTA update install? Will Asus give me trouble if I try to RA this? I don't see that Asus Device Tracker software on my device.
[Asus Transformer TF700] buhohitr:
no, factory reset and reflash full stock JB 10.4.4.25(the latest).
[Asus Transformer TF700] echardcore:
If this isn't happening to everyone, and seems to occur randomly, isn't it safe to assume that this is a defective device? Can anyone here tell me that they NEVER had a random reboot?
[Asus Transformer TF700] jtrosky:
I've never had a random reboot on my TF700 (had lots of random reboot issues under ICS with my old TF101 though)!

There are so many combinations of hardware, software, ROM, kernel, etc, that it's tough to say that it's definitely a hardware problem. If you revert to stock everything and don't load any apps or reconfigure anything and the reboots still occur, I would say that it's a hardware problem.
[Asus Transformer TF700] echardcore:
What ROM/Kernel are you using?
[Asus Transformer TF700] buhohitr:
I have suggested to you before, reflash full .25 JB firmware. This one has the best kernel and rom to date. Any other custom roms are based on this baby. After flashed .25, just let it run for a week to make sure you have no "reboot" issue then you can flash others on top of this and/or install third party apps.
[Asus Transformer TF700] jtrosky:
I am running CleanROM Inheritance (and have been since the original CleanROM was first introduced). Had the TF700 from the very first day it was released - actually, I had it shipped, so I didn't have it until a few days after it was released! :)
[Asus Transformer TF700] echardcore:
Annnnnnnnnd have you ever had a random reboot?

I am running stock right now with stock recovery, I think. Except, when I boot into recovery just to see what happens I get the android lying on his back with exclamation point. I want to make sure if I have this RA'ed that they wont give me trouble. Is this what is supposed to happen?

BTW: I do not have root. Now we wait....
[Asus Transformer TF700] buhohitr:
Well, if you don't have any firmware to flash, it's perfectly normal.
[Asus Transformer TF700] echardcore:
rebooted tonight after about 8 days.
[Asus Transformer TF700] jtrosky:
No, never had a single random reboot on my TF700.
[Asus Transformer TF700] Thats OK:
2 reboots in the last week here.

Application caused however...the Tapatalk HD app is causing reboots.
[Asus Transformer TF700] sbdags:
I've ended up uninstalling Tapatalk HD. It's still extremely buggy and should never have come out of beta to a be a paid app imo.
[Asus Transformer TF700] Thats OK:
I'm in complete agreement.

Worth a try for a dollar USD.

:o
[Asus Transformer TF700] echardcore:
the problem happened for me with root and a custom ROM with no Tapatalk installed as well as OEM out of the box, no root. I am going forward with an RA.
[Asus Transformer TF700] echardcore:
well im totally screwed. since they were able to tell it is unlocked I have voided my warranty. I have to pay to have it fixed. Estimate is about $80 plus shipping.

Sucked it up, packed it nicely (with texas air for all you wooters out there), dropped it on the sidewalk while walking to the UPS store, paid for $500 insurance, wondering how this will turn out. lollers!
[Asus Transformer TF700] dmitryu:
I wonder -- if somebody estimated the "fix" to be $80, they should be able to tell what the "fix" is :)

Another observation meanwhile -- I've been traveling for two weeks, with 1-2 hours usage per day, and have not experienced a single reboot issue (one week I used wifi/net, the other I did not). Of course this can be a coincidence, but then the issue might be caused by some home specifics -- wifi/network etc. This could also explain the fact that some people never see it...
[Asus Transformer TF700] echardcore:
I have a linksys wrt54g2 with DD-WRT loaded. I don't see how a router can cause a device connected to it, wired or wifi, to reboot. I am willing to accept any answer at this point though. I will report back when I hear back from ASUS hopefully, this week.
[Asus Transformer TF700] berndblb:
If anyone has suggested this already, I apologize.

I another thread sbdags suggested to a guy who had 2,3 reboots a day to go to Settings > Developer options, check "Force GPU rendering".

worked beautifully for that bloke, hasn't had a reboot in more than a week.

This option is set by default in the latest CROMI versions.
[Asus Transformer TF700] echardcore:
Thanks, Yep tried that too. I think it was hardware. The tab should arrive at the service center today. I doubt I'll hear from them until mid/end of week.
[Asus Transformer TF700] elfaure:
This is the fix

This is the fix guys. Worked wonders for me. No more random reboots. Still get app and Asus taskmanager crashes though. Also fixes some BS player and wifi streaming issues.:good::laugh:;)

TF700T 32 GB, JB 4.1.1, Stock Locked Unrooted, 64GB Sandisk Ultra Class 10 SDHX, Seagate Wireless Plus 1TB streamer

---------- Post added at 10:44 PM ---------- Previous post was at 10:31 PM ----------

I found it on Transformerforums.com in the 300 section searching for "freeze". Found a short thread on a guy playing cards, gin I think, having random crashes and the same fix cited. If this works for most please get the word out!!:laugh:
[Asus Transformer TF700] dmitryu:
With such non-deterministic issue it must be difficult to pinpoint...

For instance, I havent had any issues for 3 weeks already, ever since I had a couple of weeks travel :)

I hypothesized that absence of problems during the travel had something to do with network/local wifi, but now I'm back home and ok for a week already. So much for the scientific approaches...

Would be funny if I wont have issu;es ever. Nothing was changed in config, no dev options, just the usual work...

Of course it may be some piece of solder finally felling off some pins during handling :)
[Asus Transformer TF700] echardcore:
Didn't work for me.
[Asus Transformer TF700] Thats OK:
Interesting...

I've wondered at times if poor wifi performance was in some way causing a browser reboot.

Done a few router resets and re-positioned ours just for grins sometime back and haven't had a crash since.

Yet I would have to attribute my tabs stable performance to customization more than anything.
[Asus Transformer TF700] dmitryu:
Meanwhile, I registered reboot (though with black screen this time).

29 days, 44.35 hrs active time, 76 standby/active cycles since the recent one.

One week after returning home (and I guess more active usage, network and otherwise).
[Asus Transformer TF700] echardcore:
So, they wound up repairing it for free! I am beside myself. I am not sure what was done. Will report back. In the meantime, I was so ticked off about the whole thing I went out and got a Nexus 7. That thing is schmoove. I love it.
[Asus Transformer TF700] dmitryu:
Would be very interesting to hear if the thing was repaired indeed, especially after some time -- will help others to decide what to do with it...

Apparently my device reboots with approx. same "few days" statistics after returning home from my travel.
[Asus Transformer TF700] echardcore:
Got it back! No charge. I think they repaired the creaky screen for starters. Secondly, the only comments regarding the repair was -

"Error after FOTA/firmware update"

The S/N is the same but my Wi-fi MAC is different. I guess they replaced the board. I hope its not a refurb. On to the testing. It is on 4.1.1 and I am reluctant to update it now... I am going to play with it without updating it for 2 weeks or so.

One final note...

I suddenly awoke one night and remembered that my precious 32 G Micro SD card may have been left installed in the tablet. Low and behold it was and they sent it back to me. I am forever grateful. I did have a Titanium Backup folder and 2 TWRP backups on it... ugh. I just got done changing all my passwords. Took about 1 hour. And, no - I don't feel that it was due... LOL

I am happy. Now my gf gets to use the Nexus 7 and she is happy too.
[Asus Transformer TF700] echardcore:
Rebooted, white screen upon ebay app first run.

updating the firmware now to 10.4.4.25...
[Asus Transformer TF700] dmitryu:
That's the scenario I've been afraid of -- going through the exchange/repair troubles ending up in the same position...
[Asus Transformer TF700] jtrosky:
FYI - I've *never* had a random reboot or sleep-of-death with my TF700 (which I've owned since it was released) until the past few days, which I've now had 2 of them.

After thinking about it, I have a feeling that *my* reboots were caused by the TricksterMod app (and/or the settings that I used in the app), which I just recently installed. I've now un-installed the app and will see if the problem returns or not - I will keep you updated as to whether or not the reboots return or not.

Just an FYI...

Thanks.
[Asus Transformer TF700] _that:
This log is from the recovery, with a total uptime of 61 seconds ... apparently you booted into the recovery after crashing, and this is the last log - your original log from the crash is lost.