yashsingh1/xdaforums huggingface dataset:
[Asus Transformer TF700] rob93950:
Random Reboots [problem solved]

I've had random reboots on the TF700T since I got the device last year. I make extensive use of the device each day especially for reading articles in the browser, sending the links to a storage app (buffer or Instapaper), etc. I read book and magazines. Occasionally I play a game but not a heavy user for games. Anyway, I typically get 1 reboot per day (say in 8 hours of usage) and sometimes this stretches to 2 days between random reboots. I find this frustrating and takes away from the pleasure of using the TF700T. I've tried lots of solutions. The ROM I use In CROMi-X and have been on this one for quite a while with regular updates when they become available. Nothing has fixed the random reboots.

Other users are on the same ROM and have never or very seldom experienced a random reboot so I really didn't know if it was something with my specific device or a bad app. I have done factory wipes including wiping the /data directory. Still got random reboots.

Finally a couple of weeks ago I decided to consolidate all my data that was spread between the internal SD memory and a removable SDHC card. I put all the data on the internal SD card which in my case was not difficult since my internal card is 64 GB. I then removed the external removable card. Since then (2 weeks ago), not a single reboot. Stable as a rock. I have done everything I can to utilize and push the system. No random reboots.

I should also mention that during the past year I have replaced the external SDHC card (went from 32 GB to 64 GB). This made no difference with respect to random reboots.

So, based on this limited set of data I am 95+% sure that my problems were related to the SDHC card installed.

If you've tried other solutions I recommend you give this idea a test.

--

http://twitter.com/ElementsMatter

Veritas Vos Liberabit >18K Followers
[Asus Transformer TF700] sbdags:
Which SD cards were you using?
[Asus Transformer TF700] Unibrow:
I haven't had the rebooting issue since I've updated, but I can go for weeks without a reboot. Though it seems when I do get a random crash and reboot it will happen more than once, usually 3-4 times all within a half hour of each other.

One thing I noticed, and this could be pure coincidence, is that shortly before getting an OTA I've gotten random restarts. Really infuriates me that I've got this incredibly nice piece of hardware and it random reboots like that.

I also seem to be having trouble with games, whether it's Jelly Defense or Dead Trigger, game will randomly crash though it's different with both games. Dead Trigger will always lock up within 30secs of loading a map if I'm using the ps3 controller app. Not sure if it's Dead Trigger or a ps3 controller issue. I have to reboot the device before playing the game, nearly every time otherwise it just locks up and crashes to desktop. Jelly Defense is a bit more random, game will play seemingly fine and be near the end of a level and it will crash and sometimes it won't crash at all.
[Asus Transformer TF700] Unibrow:
I am just posting again because I feel that the random reboots are related to things updating and using data in the background while doing some that is taxing. For instance, I just got a random reboot while playing "Horn." I don't believe Horn itself crashed the tab but what perhaps was going on in the background. Everytime my tab is randomly rebooting, which isn't that often, there's an OTA downloading in the background or apps are ready to be updated in the Play store. Now that I am unlocked and do not get OTA's anymore it's been only happening with the Play store.

I have automatic updates disabled but still have it set up to notifiy me if there are updates. Probably related to the i/o issues the Infinity has.

After a random reboot, had updated all my apps earlier in the day so it's not like I don't update my apps.
[Asus Transformer TF700] deathgod1:
I just flashed the latest updated and no less than 30 mins in I got a white screen freeze and reboot. I was just reading Google Currents and rotated the screen when it happpened. I've been consistently getting reboots running various apps so i just think they're random. :(
[Asus Transformer TF700] MarkAndroid:
Also I have always had occasional reboots with ICS and JB!

I thought I was the only one and I have my terminal fault!

Why Asus does not provide?
[Asus Transformer TF700] timrock:
i think i have an idea of what is causing the issue. I did a test last night. I have a 32gb fat32 and a 64gb exfat. Both cards have the same data on them. On the 32gb, which is new, i loaded all of my stuff, except movies and music. The device ran great. So i got home, put in the 64gb, no movies and music, works fine. I then transferred several movie files (mkv and mp4) and music to both cards. I put the 32gb back in, went to play a movie in BS player, and it wouldnt play. Music would not play either, using stock player of poweramp. 5 minutes later, it rebooted and got stuck on the logo. I did a reboot, put in my next card. Same thing happened. I removed the movie files from my 32gb, and it went back to working great. I did the same for the 64, and had the same success. I left one mkv on the 32gb and have no issues. I added more than one movie file to the 64 and the issue is there. So i'm guessing that the issue involved the type of files and the amount of files on the memory card. I assume its music and movies, because i have tons of comics on these cards and have no issues reading them. So maybe if people can run similar tests, we can try to figure out why the tablet keeps rebooting.
[Asus Transformer TF700] phree1:
I am also getting reboots. I think I have had 4 or so since the update.

Everything is working fine, then it starts going really slow, locks up, and the screen turns white.

I have to hold the power button for 10-15 seconds or do a pinhole reset.
[Asus Transformer TF700] timrock:
update: i moved my music from the 32gb to the device, and the music doesnt play. neither will the movie on my card. This is getting weird.

i took the memory card out. rebooted and tried to play the music on the device, without the memory card being in it, and it plays fine.
[Asus Transformer TF700] ShadowLea:
I use 2 32gb cards (both micro, one with SDadapter in dock). Both fat32, both absolutely loaded with films and music. (ranging from a 6.2gb mkv to 300mb mp4 and avi's.) VLC refuses to play from SD, that's a known issue with the new VLC update. Stock. MXplayer, BSplayer and Vplayer run them fine.

I haven't had a single lockup/reboot/whitescreen... *knocks on wood*

I'm NOT rooted, has anyone bothered to check if the issue happens on all devices or only the rooted ones?
[Asus Transformer TF700] RussellEstridge25:
I have not once had a random reboot. Stock, rooted, no external sd card.
[Asus Transformer TF700] timrock:
i had the reboots before and after rooting.
[Asus Transformer TF700] Einride:
Same here. The most recent one was while playing Jetpack Joyride today. The game froze, screen turned white, then the Asus logo showed up. Had to reset it by holding the power button down for ~10 seconds. It doesn't happen very often, but it's often enough to be extremely annoying. Especially since it takes so long to boot the tablet.

On stock ROM, but rooted.
[Asus Transformer TF700] Rsmin:
Me too. Just stock. Starting to make me think I should have given up on Asus after my fiasco with the Prime. The browsers have really gotten laggy also. Constantly getting the pop up to "wait"... I really want to like this thing, but the laggy browsers winds up making me go back to my desktop computer to surf the web. Like others I was thinking JB would improve it. I "might" try a factory reset and slowly load my apps back on and see if that does anything but we shall see.
[Asus Transformer TF700] HoushaSen:
Didn't have white screen/reboot until JB update. Otherwise, the speed especially of browser is great for me. I even uninstalled browser2ram as I didn't really notice significant difference. The only thing I truly hope ASUS would fix is this white screen/reboot issue. It happens once every other day or so, but certainly very bad thing when happens...
[Asus Transformer TF700] Rsmin:
Just did cold boot and it helped a little. Browsers seem to be a little better.
[Asus Transformer TF700] Thats OK:
Getting a few reboots here also.

I believe they are application caused in my case.

Boat is the only browser that hasn't stalled into reboot after freezing.

(Mmmm...there goes a small black line zipping thru the screen again)
[Asus Transformer TF700] Osteele:
Hello all. I spent several days researching the TF700T. Forum hopping and reading a lot. Not all posts were positive, but that's understandable. What I find frustrating, and a little embarassing quite frankly, is that it also took a few days to get my wife on board with the purchase as well. Wouldn't you know it!

I proudly hand her the tablet, ask her to spend some time getting comfortable with it and Bingo, the unit reboots. I was showing her little useless things like Supernote (unit rebooted), MyLibrary (this app hangs, never got it working), installed Glowball (wanted to showoff the graphics, unit rebooted). I would definitely get an ear full if one of my corporate IT clients was experiencing anything like this on their desktop workstations.

I guess that I have some explaining to do. Contacted Asus over the weekend. Waiting for a response. Oh, and the clincher. My two daughters have been using the iPad 3 for about a month now. Asked them if they experienced any lag, freeze-ups, and/or reboots. They both gave us a resounding NO.

I don't feel so great right about now !!! Just venting folks. Thanks for ending an ear, or two, or three. :(
[Asus Transformer TF700] buhohitr:
Since you have a pure stock rom, I would suggest to do a 3 times factory reset and report back. Thanks.
[Asus Transformer TF700] Osteele:
Will do that. Thanks for the prompt reply BTW. Peter
[Asus Transformer TF700] s.illes79:
3x factory reset LOL

Also wait for a falling star while reseting and make a wish.

But nooo, seriously, 1 factory reset == 3000 factory resets
[Asus Transformer TF700] Osteele:
I just noticed something else that almost borders on the ridiculous. One of the first things that I did after receiving the tablet was to setup two VPN connections that I require on occasion. I went to turn one of them on this afternoon. Much to my chagrin both VPN connections have vanished. All I see is "Add VPN profile". This is unacceptable !!!
[Asus Transformer TF700] wolfman87:
Return it for a replacement. I get reboots sometimes, usually when I am downloading a large file as well as something else that is reasonably resource intensive. If a factory reset won't fix it, just try a better unit.
[Asus Transformer TF700] pinn___________:
Guess again. I have loads of comics too and nothing else on my 64gb exFAT card and get reboots. even running it with no sdcard in,it crashes occasionally. Very frustrating, especially showing off your expensive new toy and someone and then....... freeze!
[Asus Transformer TF700] Osteele:
UPDATE:

Partial copy/paste taken from an email that I received from ASUS this morning:

"Hi,does all of the problems happen after the updating of Jelly Bean?If so,it seems that the problem is with the latest version,would you mind performing wipe data to see whether it has been improved.And we will try our best to fix the problem you met with in the next fota".

Like Microsoft saying: If your problems began with your purchase and installation of Vista, then wait till Windows 7 is released. That should resolve any isuues that you may experiencing.

Wow !!! I'm kinda speechless.
[Asus Transformer TF700] jordanmw:
I have been communicating with them for the last several weeks about these issues:

http://xdaforums.com/showthread.php?t=1939938
[Asus Transformer TF700] jtrosky:
I'm sorry, but what did you expect them to do/say? Did you expect them to come to your house tomorrow and fix the problem personally?

An Asus OTA update is *not* the same as a major Windows upgrade! Asus releases OTA updates fairly often. You also have to pay for major Windows version upgrades, unlike Asus OTA updates, which are 100% completely free. An Asus OTA update is nothing like a major Windows upgrade, like you have suggested.

A more accurate comparison would be like comparing an Asus OTA update to a Windows hotfix...

Again, what you you expect them to do to fix the problem if an OTA update is not acceptable?
[Asus Transformer TF700] Thats OK:
True JT.

Sometimes it seems we forget that Asus markets hundreds of products.

Blanket responses to bugs in products from just about any manufacturer are an industry standard.

IMO if there's enough "piss and moan data" returned for any item most companies just revamp\recreate.

Dangle the "new" device in front of all the gadget reviewers.

Push it off on all of us who have to have the latest thing.

Then jump to the next best whatever comes along.

We must remember it's all marketing and glitter.

It's never about longevity or longtime reliability.

8 months from now all these Infinity tabs will be handed down or tossed in the corner.

...and that's the nature of handheld electronics.
[Asus Transformer TF700] Osteele:
>> I'm sorry, but what did you expect them to do/say? Did you expect them to come to your house tomorrow and fix the problem personally?

No, and that thought is totally absurd.

>> Again, what you you expect them to do to fix the problem if an OTA update is not acceptable?

So, what do you suggest? Pay now, put up with the reboots, and other abnormalties until an OTA update is available. If, and when! That would be the only obvious solution / remedy because frankly there is no other alternative. BTW, I thank you very much for your input
[Asus Transformer TF700] MartyHulskemper:
Osteele/Peter -- where have you bought your 700? Could you swap it under warranty? This is not normal behavior, and it seems to have cleared up for most either spontaneously or after installing a custom ROM, but you should not feel pressed to take the chance of it not fixing itself automagically.

Do you plan on rooting/unlocking? Which version are you currently running? Sometimes it helps to perform a factory rset or two -- I don't have a explanation not involving black magic, underage Haitian virgins (/bad), snail pubic hair and lots of coconut milk-scented furniture oil, but you could give it a try without a sensible explanation, right? ;) I've had a few random reboots as well, but they seem to have been vanquished by CleanROM -- I haven't tried VPNs yet as I do not use them (my workplace denies every private use of its resource, even under VPN, for at least the normal souls under its workers). I might set one up at home and try, if it can be done with freeware (note to self: check after vacation).
[Asus Transformer TF700] Osteele:
Hello again Marty,

As I stated earlier, I did contact the folks at ASUS. They asked that I perform the following. And I quote their tech:

1. Press and hold down “power button” until the system shuts down.

2. Remove the SD card from Eee Pad.

3. Press and hold down “Volume down” button first, and then press and hold down the “Power” button until the screen below appears.

4. Do not press any buttons until the screen below appears.

5. There’s a line “Press <Vol_Up> to execute, <Vol_Down> to cancel wiping data. Press Volume Up button to execute the “Wipe Data”.

6. After the “Wipe Data” process is done, it will reboot automatically. Then Eee Pad should be able to enter the system successfully. If the actions above still do no help,I then suggest you to RMA it to have it repaired.

So I did perform steps 1-5 and the unit appears to be running well. Just for the fun of it, I installed a game that comes ready to be installed from the Tegra Zone. I am not interested in the game, nor do I plan on using the TF700T for gaming anyways. Nonetheless, I installed it. A few seconds in, I get a black screen followed by my home screen where I am asked to enter the swipe pattern that I originally setup. So, something is definitely a little weird. In any case, I will be returning it so I won't be bothering anyone here with this matter again. My apologies for having taken up so much of your time. Thanks to all that came to my assistance. Ireally appreciate it.

Peter
[Asus Transformer TF700] MartyHulskemper:
Hey, no problem, that's what we're here for (we frequent these fora on a voluntary basis, strangely enough). I'm sorry it doesn't work out for you -- the gaming, oh well... but the VPN goofs I understand are too much of a hassle. Are you going for another 700 or another tablet altogether?
[Asus Transformer TF700] Jossen:
Hi I am an owner of this 700 tablet for a week now... I've been experiencing spontaneous reboots of the device. The I have no sd card in the device yet, but tried resetting it as described earlier in this thread. I but it just rebooted again. anyone another tip without sending it back?

Thanks

a disappointed user
[Asus Transformer TF700] buhohitr:
Are you pure stock? rooted? unlocked? what firmware version?
[Asus Transformer TF700] Jossen:
Hi sorry was away on holiday, and took my transformer with me. I was using it as a car videoplayer for my kid in the backseat, using BSplayer. Even than the device went dead every now and than, I can`t really find a logic in it though, sometimes it played for an hour and the other time it wouldnt play 5 min before turining off.

To answer you questions, it comes almost right out of the package, so no custom ROM, not rooted, not unlocked..

thanks for the feedback.
[Asus Transformer TF700] sbdags:
Sounds like a dud to me. Send it back.

I have never experienced a single reboot in 5 months of ownership.
[Asus Transformer TF700] originalnabisco:
Random crashes

I have had my TF700 since around the end of August 2012.

It started with ICS, and of course now it has JB.

I am locked, but rooted.

I will just say that I have had random reboot / crash problems since I first purchased this, all the way til now with JB.

It feels completely random, but I have a feeling that it happens more often when the screen is rotating.

Almost everytime it crashes, it suddenly switches to a completely gray screen with a black 1-pixel-width line on the left side, from top to bottom.

It looks something like the attachment I posted.

Has anybody else seen this type of crash? Just to note it doesn't happen very often, maaaybe once a week or once every two weeks.
[Asus Transformer TF700] _that:
Yes, this is a known problem, see here: http://xdaforums.com/showthread.php?t=1798217
[Asus Transformer TF700] jordanmw:
Yep, posted over there too, it is an issue that I have seen since I got mine 5 months ago. It does not happen often but I have seen it since the latest update.
[Asus Transformer TF700] Songok:
Hi All,

Sadly my first post in the TF700 forum will be a negative one :(

Got mine about a month ago and have started seeing the reboots. 3 so far this week. totally stock JB, locked and unrooted

At least one of the reboots was while using chrome in portrait.

Screen went dark as described earlier and then reboot.

Very disappointed that this issue has seemingly been going on for months. IF it is a software issue surely it should have been fixed ages ago.

Have discouraged 2 others from buying a tf700 in the last week because of this prob.

Come on Asus, at least acknowledge the problem exists.

Songok
[Asus Transformer TF700] jtrosky:
Man, does this sound familiar - I originally owned the TF101, which was a great device when I got it (with Honeycomb). THen Asus upgraded it to ICS and lots of folks had continuous random reboots (and still do to this day). Basically, Asus left us with a "broken" device and then just quit supporting it (no further firmware updates). I eventually found a custom ROM that made my device somewhat stable, but it certainly left a bad taste in my mouth with Asus.

I sure hope that they do not repeat the same thing with the TF700. I have yet to have a single random-reboot on my TF700, but I've run a custom ROM for a while now.
[Asus Transformer TF700] sbdags:
+1 I eventually sold my TF101 but struggled with sleep of death issues. I had to put a custom rom on it so the new user would be happy as Asus never fixed it. :(
[Asus Transformer TF700] d14b0ll0s:
+1

exactly the same issue

it might have to do with rendering, as it happens more often than not when using either a pdf reader (RepliGo / Perfect Viewer) or a browser..
[Asus Transformer TF700] houtx2:
Also, only seems to happen in portrait mode, never in landscape.
[Asus Transformer TF700] echardcore:
unlocked rooted and rommed here. Reboots are infrequent yet annoying and shouldnt happen on a device this expensive. How come this thread died out? Is there a fix? Not sure i want to go through the hassle if its software which can be fixed.... maaaahn.... I've been debating on this purchase for almost a year... .
[Asus Transformer TF700] ShadowLea:
They should. Reboots like these are caused by software. A 5000 euro Windows machine will crash just as easily as a 500 euro one, so what makes you think it works any different with Android?

As long as there is custom software, there's going to be issues like these. Doesn't matter how much money you spend on the hardware.

Are you lot running any custom launchers, overlays, etc? Because I'm not and the last random 'reboot' I had was 3 months ago from an app that the play store listed as 'incompatible.' (Thus entirely my own fault.)

Never had a white or grey screen issue.
[Asus Transformer TF700] _that:
No.

This software is provided by Asus and some hardware vendors who refuse to release source code. Yes, I am talking about the kernel. Random reboots can only be caused by defective hardware or by a defective kernel. And for a device this expensive, I expect a better QA than for a cheap no-name device directly from an unknown Chinese company.

If a bad app can crash the whole system, the operating system is broken.
[Asus Transformer TF700] ShadowLea:
Maybe it is. Why are you still using Android, then?
[Asus Transformer TF700] johnlgalt:
That answered part of what I was going to say, but there is more.

If the customizing software, or the 'bloat' that ASUS includes, or anything like that were the case then wouldn't this problem manifest across all devices of one particular manufacturer and not any one else's? I don't see how you can immediately assume that just because your device is *not* randomly rebooting or anything like that that it has to be the user's fault. On top of that, if it were ASUS software, then disabling it would mean no reboots, right?

I'm running a stock Infinity that is only rooted, no overlays, customizations, or anything like. Today, I was reading a book in the Amazon Kindle software. ***READING A BOOK*** - and the tablet abruptly rebooted into a black screen.

^^^^this

Bad apps should crash ***themselves***, not take out the entire OS and / or cause a kernel panic and immediate reboot situation. Period.
[Asus Transformer TF700] android-samurai:
Random rebooting , anyone elses do it ?

no but mine stayed in a motel 6 once.....