yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] highaltitude:
I've bought 2 of these now and I like them a lot. They work excellent, except one thing. I really wish they went closer to the edge as they do leave a gap all the way around. It is good it doesn't go all the way to the very edge so they screen protector can't get caught on something but it would like nicer without as much gap.
[Galaxy S III Accessories] Gabewalters:
No shipping to Canada from Amazon :(
[Galaxy S III Accessories] SSHGuru:
Yeah I wish they did...

I'm trying to get a distributor in Canada..
[Galaxy S III Accessories] SSHGuru:
Nexus 4

Everyone's been emailing me for the last month about the Nexus 4 protectors.

They are now available. (Front and Back)

Scott
[Galaxy S III Accessories] klau1:
Has anyone noticed that there is no warranty on DBA "Just Like Glass" Screen Protectors?

With pretty much every other expensive >$10 screen protector, there is a leway for 1 replacement in case of damage, EVEN if you have to send back the damaged one)

But I checked and check for the warranty on the DBA website and was disappointed to find that there is no mention of warranty.

Very disappointed considering that the screen protector for the Samsung Galaxy Note 10.1 costs me $24, which for them <$1 and they can't even support their customer with a single courtesy replacement that many others can.

If I had noticed that earlier, I would have reconsidered my purchase. :(

In fact, on the website there is this statement of essentially NO WARRANTY.

http://www.dbacases.com/return-policy.aspx

Which I find unacceptable.

Please refer to my addendum to this situation:http://xdaforums.com/showpost.php?p=36017754&postcount=862
[Galaxy S III Accessories] molitar:
I can tell you have read NOTHING in this thread at all! If you had read or asked you would have known that SSHGuru has done NOTHING but replaced defective products or bad installs without a single complaint! I had a bad package that caused mine to dimple and he replaced it.. Another had issue installing and he replaced it! He has even providing some free of charge the new cuts because the original were square cuts and not the the full phone length cut like the new ones now.

In fact once I can afford it I am going to purchase a full cut for my SIII phone to replace the original cut I have now on my phone. If you did some time reading you would have noted this even the first review on Amazon, which was by me stated this very fact. SSHGuru is a seller that cares about his products and customers so before jumping to conclusions next time ask as this type of post can make or break small companies even when posted in error.

I had to reply to this because if someone new read your thread it could put a wrong impression of DBA Cases and could cause him loss in sales and when we have someone that has cared enough to come to us in this forum and reply to his clients and even improve on his product I could not not say anything to defend such a person.
[Galaxy S III Accessories] klau1:
I appreciate your reply. Admittedly, I noticed SSHGuru's contribution on this thread. For this I am appreciative and will update my post.

But this does not excuse the formal purchase terms on the website.

Most people who purchase from DBACases will not see this thread and simply base their purchase decision on the clearly stated formal terms clearly stated on the website.
[Galaxy S III Accessories] SSHGuru:
The size our our company compared to ZAGG is like comparing an ant to an elephant.

ZAGG ships 50,000 orders a day, which doesn't include what they sell at Best Buy and Wal-Mart.

I can easily offer a screen protector that is the same quality as ZAGG. I can include three to a package and give a lifetime warranty. That's because the cost of that kind of protector is nothing.

Our protectors cost 20 times more to make compared to any other company in the business. There is a reason we are the only ones in the business that offer the type of protector we do.

They don't come from China, Japan or Korea - we have them made in the United States. They are ultra high end protectors.

If you bought a case for your phone does it have a lifetime warranty?

My company has a strict rule against selling cheap, inexpensive products. Our cases are made of higher quality materials than anyone else in the business including Otterbox.

At the same time my views on customer service is that it must be as good as the products we provide. Since we are a relatively new company we are figuring out much of this as we go.

So far the unofficial guidelines are that if you mess up an install we'll ship another for 50% off. If we send you a defective product we ask for a picture so you don't have to send it back, wait for an RMA process, and then get a new one. We send a replacement right away.

As far as damage to the protector while you are using it, the same policy that buying a case applies - it saved your screen or your device so be happy and buy a new one. Our protectors are break resistant. We have some video's on our site demonstrating it.

As others have said if you read though the thread I take care of all of the customer service myself and I'm very generous. The people on this thread have helped me size protectors, improve installation instructions, and given me a ton of valuable feedback. I regard anyone from XDA as a premium customer.

There will soon be a point where I cannot do all of the customer service. By then we should have official guidelines which will be posted to our site. They likely will be what I've described.

However I'll personally be here on the forums to handle all of the XDA related issues.

Scott
[Galaxy S III Accessories] klau1:
Appreciate your presence and reply Scott. Good customer service will be a boon to everyone.

Please note:

TrueVUE and BarrierChief have both sent me replacements without photographic proof.

In one case, the TrueVUE was while clear, but too reflective to be bearable for my ereader. They sent me a Mattel one for free.

The BarrierChief for my PSVita became gradually detached after the adhesive failed. They sent me a new one again just with a text only email.

These are both small companies, I buy from them because they offer better quality screen protectors than POS Invisible Shield which is just meant for the wealthy sheeps.

Your Just Like Glass screen protectors might be even better, but I am not convinced that you are selling these at such a low margin that even 1 replacement can't be offered officially without someone being "Generous".

I hope they are really good.
[Galaxy S III Accessories] SSHGuru:
I completely understand your point.

I have piles of sample protectors from all over the world I test out every week. I just ordered iSmooth because some people recommended it and said the cloth alone was worth the $10.00.

They were right about the cloth. In fact I'm in the process of getting the same size and quality of that cloth to include. However the protectors (came with three) did not seal. It would cost me about .15 to .20 per protector to package up and offer unlimited replacements.

I've actually been looking hard for a dry application protector that's close to as good as ours so I can sell Just Like Glass Dry. So far I haven't been able to find anything close.

My margins are very tight - I would include two but then I'd have to sell them for $19.95. Since 95% of people install the first one fine it's not necessary.

I do take suggestions from the forum. A better cloth is coming, a much larger squirt bottle is on the way - and we're designing real live packaging. We're going to include dust removal stickers and I'm having a custom made "squeegee" to include since we cannot do so due to the ZAGG patent (if I put a squirt bottle and squeegee in the same package it's a patent violation and they will sue right away).

By the way there is a new installation video done by Rodger from iGadgetGeek which is excellent - I recommend everyone watch it before they do an install - http://www.youtube.com/watch?v=U00Ywd3N_3g

Also if you want to watch a video of how our screen protectors are on a Note you can watch my completely embarrassing video here - http://www.youtube.com/watch?v=0Er2q4QuHzg&feature=player_embedded

Scott
[Galaxy S III Accessories] PapaDocta:
I'd support DBAcase just because of their excellent customer service and i'll be ordering two products next week and judge their product..

thanks Scott for all your help
[Galaxy S III Accessories] babyplex:
I have the exact same issue as you. Ordered 3 S3 screen protectors. 1 came in the 'old' style covering speaker, screens and button area.

The other 2 were just plain rectangular shaped.

Not happy about this!
[Galaxy S III Accessories] SSHGuru:
You went back to the 26th of October to quote someone who I'm sure got a replacement already?

You ordered yours on 10/21 - have you had the package laying around since it arrived?

If you took so much time to find that post I would recommend you read them all. Once you do you will understand why you got that cut.

The email you sent to me earlier today was on of the rudest I have ever received. Threatening me with PayPal before even emailing me.

It's a shame PayPal sent me an email saying you couldn't open the claim because it's been so long.

If you had just sent an email with the problem I would have already put in a request to replace them. However due to the rude and aggressive ton of your email and post here I will wait for an apology before you get anything.

Scott
[Galaxy S III Accessories] babyplex:
I quoted the person from the 26/10 because I am like him, a customer who received 2 different versions of the same product in the same shipment. Nothing more and nothing less. I do not know if he has received any replacement for his faulty product as it was never mentioned. (or i had failed to read it)

I actually made my 1st order with DBA for 2 units of 'Just Like Glass' on the 26/10. Because I was so impressed with the DBA quality after my initial purchase, I made another purchase for 3 additional units on 11/11. I left home for work on the 18/11 and work took me offshore for exactly 35 days, allowing me to return home only just before Christmas. Prior to returning home, I had no way of knowing if the protectors had been delivered, or if they were of the correct sizing.

For all intents and purposes, the fact that my order of 3 protectors was sent with 2 different designs, regardless of the reasons behind, constituted a mistake on the company's part. It is also because of this mistake that has led us to the situation we are in today.

I realize that the manner in which I had brought across my problem might have been overly aggressive and I hereby apologize for it. My goal, like many others before me, was simply to inform DBA of the issue with the wrongly cut protectors. I admit that the submission of a dispute with PayPal was a very bad move on my part (even though the purchase is no longer valid for a dispute investigation), but I did it because I panicked upon receiving 2 totally different protectors after almost nearly 2 months.

Again, I would like to highlight that it was a prior positive experience I have had with your product that caused me to commit on a second purchase. Up till the beginning of this incident, I have experienced nothing but good experiences with your company and your product. This was the key motivating factor which made me review the email I sent to you, and subsequently publicly apologize for its tone and manner.
[Galaxy S III Accessories] SSHGuru:
Thank you for the Apology.

Let me explain rather than make you read a million pages.

The two square cuts you got are correct cuts. Those are what we sold before some people on this XDA board suggested that I change the cut to the one out of three that you got. I actually had the new cut made and sent it to 7 people here for approval.

Once they were satisfied I had the new cut made - however there were still some of the old cut left - very few. We ship from a fulfillment center and as far as I knew people that were not from here didn't care much (we sold 1000 of the square cut before the suggestion).

You got probably the last ones we had. The fulfillment center cannot take the time to look at each protector in the bin's - I have a ton and they all look the same to them.

As I said on here I would replace anyone on XDA who got the Square cut who wanted the new cut.

Since then I've been asked to round the cut (which I did), increase the size (done) and finally to reduce the size a bit (done).

What we have now is what I consider the final version.

So while you were gone you actually missed quite a few cuts.

To your benefit I will replace the square ones with the final version.

Email me your name and address, the type of protector and how many you need replaced and I'll have them shipped directly from my factory.

Scott
[Galaxy S III Accessories] kulzboy:
just bought one off of Amazon. My phone cracked up pretty bad despite having a pretty good rugged case due to direct screen impact. It's on the way to samsung right now and I should get both the phone and screen protector back on the same day, can't wait!
[Galaxy S III Accessories] SSHGuru:
Best video for application - http://www.youtube.com/watch?v=U00Ywd3N_3g
[Galaxy S III Accessories] cheerup38:
I am interested in this but i would like to know what the final revision looks like. Any pictures available?
[Galaxy S III Accessories] AndrewH05:
As am I. I plan to give my S3 to a friend here shortly after I get my Note 2 so I'm planning to buy 2, one for each. Some high res close ups of the final version would be awesome!
[Galaxy S III Accessories] SSHGuru:
See Note II Thread http://xdaforums.com/showthread.php?t=1951246&page=67
[Galaxy S III Accessories] AndrewH05:
Thanks, I've already been there, I had posted in here because I currently have my S3 so that's my number 1 priority, unfortunately I don't have the time to look through all 44 pages on the chance someone posted pictures, do you have some actual (ie: not promo pictures) use pictures you could post? Thanks a lot, look forward to trying out your product! Happy New Year!

Quick question, do you consider these protectors to be more or less scratch resistant than say Gorilla Glass 2?
[Galaxy S III Accessories] SSHGuru:
I don't even have a promo picture of the latest S3. I can tell you that people have been very happy with it (considering it's gone through so many revisions).

As far as the Note II there are pics on the thread and a video.

Scott
[Galaxy S III Accessories] thrgk:
Hello im about to order one of your glass like screen protector for my s3 and was wondering does it go all the way edge to edge? I want to use it with my siedio active case.

Also thesr are as good as siedio new ones? 9H hardness and all? Thanks
[Galaxy S III Accessories] SSHGuru:
No, it doesn't go edge to edge because it will peel, and because many cases also go to the edge and will pull up the protector.

Your asking the CEO if it's better than a competitor - the answer will always be yes. In my opinion there isn't a better protector out.

Hardness isn't an accurate representation of the ability of the screen protector to protect from breaks. JLG has the most break resistance of any protector.

But from my perspective having a protector that feels like glass, and is 99% clear is the most important qualifications. Ours is a hard protector meaning unlike siedio and zagg when you write on it, it's like writing on the glass. There is no rubbery feeling at all.

Scott
[Galaxy S III Accessories] thrgk:
Ah thank you. So itshould work with my case. I guess i will try it. It seems like it is the best one out there Thanks!

---------- Post added at 06:04 PM ---------- Previous post was at 05:13 PM ----------

one more quick question, it is shatterproof like amzer or siedio right? its made to protect the front of the phone from drops so that the screen wont break?
[Galaxy S III Accessories] smoke451:
I got this protector, and while it is indeed very smooth, I wasn't too pleased with how the edges; even after a week and with continuous pressing, they never really set very well. Maybe it would be better to just trim down the cut so it doesn't extend much beyond the LCD screen.

There is also a slightly annoying and rather strong rainbow effect under certain fluorescent lighting, which I haven't seen with other protectors. Is there some reason for that?
[Galaxy S III Accessories] SSHGuru:
I've got to do a FAQ or something.

On curved screens especially the S3 it's very hard to get the edges down. On ours cuts they may not look down but if you try to peel them you wont be able to.

It's kind of funny about your suggestion - if you start from the beginning of this threat that is what we were selling and 87 pages later we've changed the cut 4 times.

If you want one that just covers the actual display I can get one for you.

As far as the rainbow it's to block UV rays and stop yellowing and peeling. You shouldn't see it with the screen on.
[Galaxy S III Accessories] thrgk:
ordered mine today, totally can not wait to get mine, this will be great!

thanks so much!
[Galaxy S III Accessories] lincoln131:
Ordered one for my s3 and my wife's note 2. I messed up my install, but got hers on right. When it is put on right, it is very impressive.
[Galaxy S III Accessories] greatony:
After 1 month of use I should say that's a nearly perfect screen protector with very good feel in the hand.

Only drawback is that's a fingerprint magnet.
[Galaxy S III Accessories] SSHGuru:
I can give you half off another if you would like.

Scott
[Galaxy S III Accessories] kulzboy:
hey scott I just got mine (kudo to amazon prime). My phone isn't here yet but i took the screen protector out to get the feel of it. It feels pretty good. However i noticed some light straight scratch. Are these normal?
[Galaxy S III Accessories] SSHGuru:
Ok,

I'm going to write a JLG FAQ this weekend!

Those are marks on the part that you pull off an dispose of - the machine makes them when it pulls the protector through.

Scott
[Galaxy S III Accessories] teiknarfy89:
Aw man I completly messed my install up and paid full price for a new one got the second one today :/
[Galaxy S III Accessories] jinosong:
It's the back side which you peel off of which has the scratches.

---------- Post added at 07:15 AM ---------- Previous post was at 07:11 AM ----------

Scott, the new cut rocks man! It looks so much better. Thank you for your great customer service. I want to post a review as soon as the bubbles disappear. Again, thanks man. You're the best.
[Galaxy S III Accessories] cheerup38:
Would you be able to post a pic of the entire screen protector? Nobody has been able to provide a pic of the new revision. thanks!
[Galaxy S III Accessories] kulzboy:
I'm not sure if i got the latest revision but here they are (taken with iphone 4's "isight" crap)

The Package:

The screen protector:

Quick demonstration on my sister's phone:

And the faint rainbow effect that isn't as annoying as the one I had before from Trident:
[Galaxy S III Accessories] SSHGuru:
Looks like the latest cut. Top is rounded well and it's about the perfect size for the phone.

Scott
[Galaxy S III Accessories] Rams99:
Got my Just Like Glass in today. Applied it and it looks nice. I have one question Scott. Will the edges eventually seal itself after time from reading the instructions? So each day I have to work it out correct?
[Galaxy S III Accessories] SSHGuru:
Yes follow the instructions. Sometimes they will seal and still look unsealed at the edges. That's nothing to worry about.
[Galaxy S III Accessories] Rams99:
Thanks. Will do. I'll report back in about 4-5 days. I got a couple of little dust inside the screen protector when applying it. Could I just peal it off and reapply the screen protector without any issues about about it sealing? I have some Zagg solution left over from my old screen protectors that I used to have.
[Galaxy S III Accessories] SSHGuru:
I have never had a good experience peeling any screen protector off. It always ends up being worse.

If you have some lint let it continue to dry - I find that when I install one with a dot of lint it gets much smaller as the moisture bubble around it dries up and it isn't anything to worry about.

Scott
[Galaxy S III Accessories] Suzan0ne:
I was hoping you'd do a stock kernel!
[Galaxy S III Accessories] Red Rover:
I installed a JLG two days ago and it is really good. I never installed a screen protector before but the youtube videos show how to do it the right way. The haze that bothered me for a day is gone and it really is "just like glass". I found the install to be easy for a novice and I don't have any bubbles. I like the product and the cut seems perfect for the rounded area of the screen and the buttons, holes, etc.
[Galaxy S III Accessories] jasvncnt1:
So Amazon will have the latest cut? Seems like every time I revisit to catch up theres talk of a new cut coming out lol.
[Galaxy S III Accessories] SSHGuru:
Amazon has a turnover of our protectors that is very brisk. At this point 90% of people should be getting the latest and last cut we made.

Only the S3 protector has multiple cuts in circulation now. If you want to read 90 pages you can see why :laugh:
[Galaxy S III Accessories] dems86:
If I ordered straight from the DBA Cases site last week to replace the first one I ordered, also from dba site but I screwed up the installation :(, will it be new cut? (Samsung gs3 btw).
[Galaxy S III Accessories] SSHGuru:
I don't know.

Email me at scott@dbacases.com
[Galaxy S III Accessories] jasvncnt1:
Thanks. On a side note..just ordered a thin grip from your site. Very excited to get it and can't wait!
[Galaxy S III Accessories] SSHGuru:
The Thin Grip is a great minimal case.

Hopefully you'll see it in stores soon :good:
[Galaxy S III Accessories] greenemperor:
I am from Greece and very interest to order it but the shipping cost is equal its value..

Is there possibility for lower shipping cost?

Thank you
[Galaxy S III Accessories] SSHGuru:
Greece is rather far from here :eek:

The $11.50 is shipping plus handling - I don't make anything at all in fact I frequently lost money trying to save on shipping and handling.

If you spend over $50 then it's free shipping.

We do have a secret discount code "Olympics" that will give you 20% off at checkout.

I say "secret" because it's not.

Scott
[Galaxy S III Accessories] smoothiex:
Hey Scott was wondering if you have plans on making a JLG and Ultra Case for the new blackberry x10/z10 that will be out in 9 days? My wife loves her BB with physical keyboard.
[Galaxy S III Accessories] SSHGuru:
We will probably make JLG for it but not cases.

This is the last gasp from a failed company and I don't expect sales of them to be high enough to justify a case.

Scott
[Galaxy S III Accessories] smoothiex:
Yeah its hard to tell if this will save bb or not, thank you for answering and I don't blame you either for not making a case for them as its pretty risky to say the least (business wise).

You have one for sure sale on JLG for the new bb though :)
[Galaxy S III Accessories] SSHGuru:
I'm sure we'll have one - when is the question.

Scott
[Galaxy S III Accessories] tigim101:
I bought a just like glass screen protector about 3 weeks ago, and im liking it so far, after it settles in and you swipe your figures across you cant even tell its there.

But I went out the other day and then when I was heading back home I realized there were 4 spots on the screen protector, its 4 dots and a ring around each one. This is my phone.

But that area is completely smooth when I run my finger across it, and I had the screen protector on for a couple of weeks and it was crystal clear, so I know that no dust or anything was trapped under it. This literally just popped out of nowhere, any idea what it is? Im kind of getting OCD when I look at it and I was wanna rip the thing off. Hopefully it isnt my actual screen.
[Galaxy S III Accessories] SSHGuru:
Do any of the kids in your neighborhood have chicken pox?

Seriously that's very weird because how can moisture get under the protector when the edges are sealed.

Did I see that one of the edges of the protector was a little jagged in that picture?

Scott