yashsingh1/xdaforums huggingface dataset:
[TouchPad General] cvcduty:
I have dealt with tech/customer support such as this before. They are often given a script to read from and they are hard to deal with.

Your best bet... for now, would be to see if the phone support people (HP would be my guess) are little bit more understanding and reasonable. Like I said, ask for a manager/supervisor if the first person is not working with you.

At the end of it all, if you can get them to return the device to you at a reasonable cost (hopefully as close to free as possible) get the device to factory state and send it back for repair. But since they already have your device on record as "warranty voided", make sure that they will allow you free warranty service once WebOS is restored.

If this is still not acceptable, I would say, just live with the small crack. Afterall, if you have it under a cover, you will never even notice it. For the price you paid for the device, this might be too much of a hassle to deal with afterall.

Again, best of luck and I hope the phone support will be more reasonable then the live chat robots...
[TouchPad General] sayeef:
I'll ring them tomorrow when I come back from school.

I used the warranty check on the HP site and it says that my Touchpads warranty is active and it will expire on the 20th of September.

If I get my device back unrepaired, shall I try to get another repair started?
[TouchPad General] cvcduty:
Well, that would be entirely up to you... If they get the device back to you before the warranty expires and you still want to deal with the hassle, I would say, sure.

But, before you give up... let's hope phone support can help to resolve the matter to your satisfaction first...
[TouchPad General] McBeanTIO:
Your other option is to try and get the device back, revert it to stock and then re-submit it. Still no guarantee, since they will have it on file that you had a non-standard ROM on the device. That said, if it boots into WebOS and they can make the repairs to confirm functionality - this stint of non-standard OS may not crop up on their radar.

***

(In general)

The issue HP has presently is they can't guarantee service or repair if they fixed your hardware under a ROM which they didn't install. Theoretically, if they botched something in CW Recovery or the ROM (CM or otherwise not WebOS), you as the consumer would be all over HP to not just replace the gear, but attempt all wordly efforts to recover the loss of personal data or information. This is a no-win and high risk situation for HP on a per-consumer transaction. To avoid this risk, they'll cut the consumer off at every corner from tampering with what they as the manufacturer push to market or certify the product for.

The same holds true in any industry. When consumers push the product outside the realm of what the manufacturer installed/certified the product for - you won't get assistance or support under the warranty. If you install 33" tires on your truck, but it's only rated for wheels up to 30" - you won't get warranty support. If you put in an aftermarket engine - you won't get warranty support. If your PC is only rated up to Win XP, and you push it to Vista or Win 7 - you won't get warranty support.

Prickish or not, that's the reality of support versus consumer expectation.

--McBean
[TouchPad General] keithk23:
Unfortunately, that is the reality. I don't want to discourage anyone from attempting to have their hardware issues resolved by HP, but the first course of action (if possible) should be to restore to factory WebOS prior to contacting them for any support/warranty.
[TouchPad General] eyeb:
I thought US passed law saying software doesn't void hardware warranties... since it is same as rooting/jailbreaking and something was passed saying that it doesn't void the hardware part of it. I know you aren't in US but HP is, and it should still follow that rule

unless HP's UK branch operates under a different set of rules
[TouchPad General] anonxlg:
tell them to send it back and superglue the cracks
[TouchPad General] sayeef:
I phoned them today and the rep on the phone was so uncooperative that I had to literally beg him to transfer me to his supervisor.

I was in a long hold and finally transferred to a manager/supervisor apparently in Canada and he told he that he will try to get my device shipped back to me unrepaired with the fees waived.

I'll update again once I phone to verify that this has happened.
[TouchPad General] Troute:
I would guess that saying unauthorised software voids your warranty does just that, voids your warranty. If you disagree and they will not see it your way then your only recourse is via the courts but I don't give much for your chances even if you have the money to do it. Check with your local CAB to see if they think you have a leg to stand on.
[TouchPad General] cvcduty:
Well... not 100% what you wanted but at the least, they are shipping it back to you free of charge. Now if you still want, you can unload CM9 and try again... ;)

Not quite related but since we are on the topic of warranty claims... I am going to have to fork over $500 to replace the starter of my 2 year old car... it's not part of the "powertrain" so it's not covered they said. I am over the bumper to bumper but still within powertrain warranty... but... ugh!!!! this sucks, damn it! Just venting!!! :silly:
[TouchPad General] Nomedias:
It is my understanding that HP is wrong here. http://www.xda-developers.com/xda-tv-2/your-warranty-is-not-void-xda-tv/

I've dealt with Samsung on couple of occasions and never had an issue warrantying a hardware issue on an obviously rooted device. I find it ironic that the Korean company is more in line with US law than the homegrown one. :confused:

I work for a car company, and if we refused transmission warranties because of aftermarket stereos the courts would eat us alive. I think this is a fair comparison.

My guess is they just don't want to deal with a device that for them was a big failure.

EDIT: I didn't catch the part about the user being in the UK. Not sure how the consumer protection laws there fall here.
[TouchPad General] McBeanTIO:
Stay Optimistic

Let us know how the return goes and whether or not you're going to return to stock and try for another round of repairs. Once you can prove you're on WebOS (a supported platform under the warranty), and that the hardware damage exists - they should be able to fix it without much hassle.

One should cross his or her proverbial appendages and hope they don't flag your device as "void warranty" or something.

You might have a chance at a warrantied repair.

--McBean
[TouchPad General] calebu2:
It's a straightforward argument for HP to make that links your installation of android with subsequent hardware failure: we designed the hardware to support 1 year of standard touchpad usage. Installing android made it ten times more useful, meaning you wore it out 10 times faster.

They were banking on you surfing the web for 4 months, hopelessly checking the webOS store to see if "where's my water" was available for purchase, then storing it safely in a closet at christmas once your Kindle Fire arrived. How were they to know that you'd carry it everywhere, streaming google play music, reading XDA on tapatalk, letting your kids play angry birds space, cut the rope and where's my water ad nauseum? Their engineers hadn't designed it for that level of continual usage...
[TouchPad General] sayeef:
I've just got off the phone to a customer service rep and he said that my touchpad will be sent back to me this week.

I guess if I get it early this week that I'll have a chance to attempt to send it back in to repair but that depends on what kind of shipping they use. My warranty runs out on the 20th :(
[TouchPad General] coolfi:
When you get the device back wipe it clean and tell them you checked and the device contains no third party software and they made a mistake, if they flag your device that is.

If you run out of warranty time also you can say you sent it for repairs within the warranty period and they failed to repair it when device has no third party software.
[TouchPad General] runandhide05:
I'm going to jump in, and give my two cents, once u get the device back and it is out of warranty how much would it be to pay to replace the outer case? And if reasonable simple pay to have it fixed.

Just my two cents. Because odds are the device is gong to be flagged as void warranty in their system anyways.
[TouchPad General] Nightstalk3rs:
I also have cracks on my case by one of the speakers. I'm well out of warranty because i bought a refurbished unit during the last eBay firesale, which was November last year i think. I'm not even considering sending it back to HP for repair, so the idea of replacing the case myself sounds intriguing. Currently i have a small piece of black electric tape over it, but it looks crappy.

If the case is easy to remove and replace (and they aren't too expensive) I'd consider that option once you receive it back from HP.
[TouchPad General] calash:
Doesn't this fall under the Magnuson–Moss Warranty Act as it is over $15? That would mean HP has to prove the software upgrade is what caused the hardware failure or they have to provide coverage.
[TouchPad General] cvcduty:
I think OP was quoted something very rediculous to get the case replaced... I think I remember $325 or something bizzar like that... so unless you plan on buying a busted TP from someone for real cheap, replacing with a OEM back cover might cost you more than what you paid for the entire TP to begin with... :D
[TouchPad General] Nomedias:
That was my thought. However, it ends up the OP is in the UK so I do not know what law applies here.
[TouchPad General] sayeef:
I'm done with HP

I called up yesterday and they said that I never spoke to a supervisor about a free return even though I called up on Monday and I was told to call back on Wednesday.

Guess I'm going to have to pay for the shipping
[Verizon Samsung Galaxy S III] Didact74:
Work is switching providers so I will be returning my 710 GS3 for the Verizon model. Anything crazy I should know about? Seems rooting and unlocking are the first difference. Anything else that screams out? I will obviously be reading and searching a bunch this weekend but just wanted to catch any head-ups if anyone had any.

Kind of sucks as I have been modding and getting o familiar with the SPRINT model. Now I have to start over in a sense. Oh well.

Thanks,
[Verizon Samsung Galaxy S III] fr8cture:
Well you will be getting faster LTE if you have it in your area. :) You can use the Casual tool to root if you got a Mac or Linux Pc. Also check my signature for a indepth guide.
[Verizon Samsung Galaxy S III] Didact74:
Sounds good. Thanks for the help.

Unlocking and IMIE issues were not a problem with the Sprint varient. Are either of these things something I should be concerned with? We have stable unlock and root on the Verizon GS3 now correct?
[Verizon Samsung Galaxy S III] fr8cture:
NO matter what your flashing there is always a chance of IMEI loss. So i highly recommend backing your's up/ A bunch of guides in the development sub forum.
[Verizon Samsung Galaxy S III] crackerhacker:
There is always a chance to lose your IMIE no matter what but we now have free apps from the play store to make it possible to one click unlock and flash a recovery. Its almost idiot proof on how easy these awesome devs over here have made it.
[Verizon Samsung Galaxy S III] prdog1:
Casual also works with Windows 7 as long as you have Java installed on PC. :cool:
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] guidocioni:
Hi folks!

I've made some mistake and i dunno how to get out.

So today i was trying to flash CM9.

I didn't put the rom in the sdcard in first place cause i thought that would work in CWM. Now i've done everything like unlocking bootloader, install CWM and install CM kernel but...i'm stucked cause i have no way to access sdcard & push the zip file to install the ROM.

Mount options in CWM are not working and i'm not able to access adb to push the file.

What should i do?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] thomas1991_12:
Do you have fastboot?

Turn off phone, disconnect usb. Hold down Volume up and connect usb cable to pc. (dont touch power or home or something else, just keep volume up pressed). If you see a blue led and type in cmd: Fastboot devices. And a device pops op. You have fastboot and we can help further.

You could also try flashmode:

- Switch off the phone

- Press the Volume down button and hold it

- (While holding) Plug in the USB cable

-If successful, the LED should turn green

You could then flash a tft file from here using flashtool: http://www.mediafire.com/?tefi2sficc17a10
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] guidocioni:
I have fastboot working of course!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] guidocioni:
I've flashed another kernel (official modded) and now i'm able to access sdcard!!!

I think that i've resolved :victory:
[Galaxy S III Q&A, Help & Troubleshooting] lmyers:
Okay....this is a weird one. I have recently purchased my first Android, an S3, and I'm experiencing an issue with the app Tasker. When I go to create a scene, there is an image in the background (almost like a wallpaper) that I can't seem to locate and get rid of. Does anyone know where I can find this image to delete it? I think it was automatically downloaded by a previous app that I have since uninstalled.

I can confirm that the image isn't in my Gallery, and I have also tried uninstalling and reinstalling Tasker without success....the image still remains when I create a fresh scene.

The phone is running stock ICS.

Thanks in advance!
[Galaxy S III Q&A, Help & Troubleshooting] CuBz90:
Please post a screen shot (hold power and home button together) so we know which image you're talking about :)
[Galaxy S III Q&A, Help & Troubleshooting] lmyers:
All sorted guys....
[Samsung Galaxy Nexus] vballrkc:
Any update on this? I read a week or two ago that a few people received test otas but I was wondering when Verizon users can expect to receive jellybean ota
[Samsung Galaxy Nexus] Zepius:
when verizon finally says its ok to push the update. (no one knows)
[Samsung Galaxy Nexus] idecrash:
No word from Verizon. Have been running CM10 on CM nightlies .just reverted back to 4.0.4 in case they release this month. But if not I'll re-unlock and re-root and just wait for keylimepie. But hope to get it within the month or I'm done re-waiting for ota.
[Samsung Galaxy Nexus] sublimaze:
Don't hold your breath. Verizon is notoriously slow to push ota updates, and JB will be no different.
[Samsung Galaxy Nexus] vballrkc:
ah, i see....so you're saying i need to just unlock and root and run jellybean that way huh? I am tired of waiting, i'm running jelly bean on my transformer prime and i love it, i reeeeeeaaaaally want it on my gs!!!!!
[Samsung Galaxy Nexus] najaboy:
Verizon doesn't push the updates for Toro. Google does. Big Red does, however, need to sign off on the update prior to it rolling out, especially given that it will include new basebands. It also bears mentioning that Toro has, at times, been first to receive an update
[Samsung Galaxy Nexus] kyokeun1234:
If you're interested in toro pre-release, here it is.
[Samsung Galaxy Nexus] sublimaze:
Yes, that is correct. My point is, Verizon is the rate limiting step in the process, and if OP really wants Jelly Bean, then he might as well flash it himself. After all, isn't that the beauty of a Nexus?
[Samsung Galaxy Nexus] animal24:
Use the leaked update http://xdaforums.com/showthread.php?p=30846512#post30846512
[Samsung Galaxy Nexus] amessina:
Only custom rom that is running the leaked "customized" version of the verizon rom is thuderstick red Bull. It's a nice, verizon friendly rom
[Samsung Galaxy Nexus] idecrash:
Only rom that is Verizon friendly? I've ran several roms. The toro roms work. Some have issues that some do not. Bugless beast works, so does CM nightlies. There are many flavors of jb just try and use the one that works for you. Its not a contest. Its your phone play, test, find the rom that works best for you. Saying one developer is better than the other. Its all user choice. And developers deserve appreciation its their work that make customizing possible.
[Samsung Galaxy Nexus] 1heffer:
I was speaking to vzw tech support today. Direct quote, almost verbatim : "I was just checking on the status of the software update that addresses the issues you're having with data connectivity. The reason it took so long is I was checking several third party websites. I wasn't able to find any information about a release date..."

This translates roughly to "I had to search Google, because Verizon is retarded. "
[Samsung Galaxy Nexus] sublimaze:
Exactly :banghead: :banghead:
[Samsung Galaxy Nexus] inmydream316:
I waited for 4.4 update for 6 months and we have to wait for JB?

so i just rooted with vicious ROM and love it.

I will never wait
[Samsung Galaxy Nexus] amessina:
I never said that there is ONLY one Verizon Friendly rom out there, there's almost 100 of them that work perfectly fine. There's plenty of "toro" roms out there, but the specific question was stability and if he didn't want to veer too far away from Stock, while still maintaining a working set of Verizon apps. I use the Verizon apps as well, but it's always a manual process and when it breaks there's always a procedure.
[Samsung Galaxy Nexus] idecrash:
I too like the Verizon data usage widget comes in handy. I totally agree that there are alot of roms that the app gave the log in issue before Verizon's gn update. But like I posted in other posts I reverted back to the k ota. But after today that sprint is updating today we will be soon to follow. So I will half fast for a week or 2 more before I never look back on OTA again. :banghead:
[Samsung Galaxy Nexus] idecrash:
I was ticked for the slap in the face from Verizon. Letting Sprint beat our phones to JB. So I changed my mind on waiting for the ota. Loaded JRO03O. Seems solid and fast. More bars in radio than I ever had both WiFi and lte/cdma. I can say this my last damn contract!
[AT&T Samsung Galaxy Note I717] Sgt_Bilbo:
Saw this via Google Reader (can't remember the site it came from):

The Galaxy Note (i7000) is receiving a new update, XXLRQ, that brings over some of the nice features from the SIII and Note 2.

Here's the post that contains the list of updates:

CLICK ME
[AT&T Samsung Galaxy Note I717] thair7391:
There is a separate forum for the International Note. But thanks for the info anyways. This could mean it is possibly going to be made for our device.
[AT&T Samsung Galaxy Note I717] ekerbuddyeker:
Duh. He is giving us this info so devas can find. way to port it to us.
[AT&T Samsung Galaxy Note I717] Sgt_Bilbo:
What ekerbuddyeker said, plus I would also guess to say that these updates are headed our way, soon (meant to put that in the OP, but I'm at work, so I was posting in a kind of a hurry).
[AT&T Samsung Galaxy Note I717] jordanetodd:
Place your bets on how long before this gets ported to us!
[AT&T Samsung Galaxy Note I717] Kyaroru79:
Maybe 1 week. :p.

Devs don't waste time around here. lol
[AT&T Samsung Galaxy Note I717] Radukk:
N7000 is quite different device so port won't be easy and won't be done soon. (Our note is more likely twin of GS2 Skyrocket)

I just hope sammobile or designgear would release leak for our note :)
[AT&T Samsung Galaxy Note I717] JGuinan007:
I doubt we will see this from AT&T. The Note 2 will launch this Oct on AT&T so AT&T won't release this til after that, also JB is comming to the Note so we won't get it til JB is ready for the I717. So we may get everything (XXLRQ and JB) in Jan this give AT&T time to get more sales out of the Note 2. This is just how AT&T is :crying:
[AT&T Samsung Galaxy Note I717] cb2000a:
We don't even have the video editor the international version has. So don't expect this on ATT's version.
[AT&T Samsung Galaxy Note I717] johnus:
Where did you hear the Note 2 is being released next month on AT&T? That's not very far away...and there's been no announcement as far as I know.
[AT&T Samsung Galaxy Note I717] gotshoaib:
New features can be confirmed here,

http://mblog.gsmarena.com/the-origi...gets-new-goodies-thanks-to-a-software-update/

I was in doubt Samsung might not give us update with this goodies, for better sell off Note2.

But Samsung actually did it.

THANKIUU SAMSUNG...YOU ARE GREAT.

Now just waiting for goodies update on our I717
[AT&T Samsung Galaxy Note I717] blacque:
help with odin

Tried to flash XXLRQ using Odin...but flashing failed a record four times ...what should I do...I'm running XXLRG not rooted ....is there something special I should be doing that I'm not ???

Help!!!!!!!!!!
[AT&T Samsung Galaxy Note I717] jwood55812:
Wow.. You tried flashing a ROM for the n7000 on your i717? Don't do that, you're lucky it failed and not bricked. The only purpose of this thread is to talk about porting the new features to our device, there's nothing ready yet for us AFAIK.

Edit: looks like you have an n7000 device, go ask in those forums.
[Samsung Epic 4G Touch] erik077:
I have replacement phone with android 4.0.4 (latest base S:D710.10 S.FH13). Can I root this or I will need to wait ? Please do not send me to search :)
[Samsung Epic 4G Touch] garwynn:
Easiest way to do it would be the one-click. FH23 is available rooted but I only recommend the full restore:

http://xdaforums.com/showthread.php?t=1859610

And if you want to stay on FH13:

http://xdaforums.com/showpost.php?p=30264904&postcount=2

BTW, where in Elk Grove? You're almost (literally) within spitting distance!
[Samsung Epic 4G Touch] MoHoGalore:
Yes the the answer but your question is a little vague... By what method? There are several ways to obtain root on FH13.

Latest base that you mentioned just says you're on the FH13 modem. Kernel and build are what you'd refer to to let people know what you're current setup is. Modem's can be mixed for best results by the user..

Check out this post by RWilco, second post, Garwynns contributions on one clicks for rooted FH13.. http://xdaforums.com/showthread.php?t=1835033

---------- Post added at 10:35 AM ---------- Previous post was at 10:34 AM ----------

I was too slow.. :P
[Samsung Epic 4G Touch] erik077:
I am on that area by Higgins and Arlington Hts. I don't care about FH13 or ICS (I don't even like ICS), I will go to older versions with EL26.
[Samsung Epic 4G Touch] chr2303:
Was trying to flash a kernel (Zedomax Epic Touch Kernel [1.6Ghz OC]) via odin. ran fine. when phone came back on it had trianle at bottom with gt-i9100 listed under samsung logo. please help. this is a sprint device so i guess its a d710.

cannot boot into DM, but odin sees it and actually has two com ports listed. kinda confused.
[Samsung Epic 4G Touch] garwynn:
That's just the custom binary trigger. Use Triangle away and you'll get the boot screen without the triangle.
[Samsung Epic 4G Touch] calisro:
did you load a wrong rom for your device? were you able to correct it? or was it simply the triangle that was the issue?
[Samsung Epic 4G Touch] chr2303:
device will not boot. stuck on the first black samsung screen
[Samsung Epic 4G Touch] calisro:
take a look here:

http://xdaforums.com/showthread.php?t=1849706
[Samsung Epic 4G Touch] chr2303:
trying

odin is loaded, but it is showing 2 com ports. what next?
[Samsung Epic 4G Touch] calisro:
If you can see it with odin, then you can probably fix this. I am not sure why it is showing two com ports. I have never seen that happen. What I would do is PM that guy in the thread I pasted for help. His SN is crawrj. I really do not want to direct you incorrectly and further bury your phone into a real paper weight. He is very good at this and has fixed a few people already who flashed an S3 rom on a epic 4g touch (they are not the same).

The fact that you can't get it in download mode may be an issue but the fact that you can see it from odin may be a good thing (even though it has 2 ports?!?!).
[Samsung Epic 4G Touch] chr2303:
Solved

problem fixed