[Galaxy Note 10.1 Accessories] HasC:
Agreed, this is why I felt compelled to write about their practices. Mainly to warn others and with the hope that they learn from this.

I was not going to include their response to the email that you have quoted from me above but I think there will be a point of benefit to see the kind of response you can expect from them bearing in mind that I was not discourteous to them but was only stating the facts from my dealings with them . The email transcript is below.

Noreve's response :

Dear Valued Customer,

Thank you for your message. We sent you an email to confirm your order the 7th of September. We told you that the delay was 15 working days.

We explained you also that you could cancel your order under 24h but past this delay you will not be able to cancel it after 30 working days if your parcel is not shipped.

We do not really like scammers. We make cases on demand and hand made. We make very elegant cases and we prefer be late in our delay than do it quickly and send you a bad case.

A lot of customers do not read our sales terms and conditions but there are rules as everywhere.

For your informations, we are not waiting for you to talk about our company :

Noreve ranked in 28th place out 72 most promising companies in France !

The magazine L'Entreprise, L'Express and Ernst & Young have published in its September 2011 issue a list of the 72 most promising companies in France.

Innovacases - Noreve St. Tropez is ranked at the 28th place

http://lentreprise.lexpress.fr/gest...es-les-plus-prometteuses-en-france_31145.html

Noreve in the Top 5 of iPad 2 leather cases by International Business Times

http://www.ibtimes.com/articles/274701/20111230/top-5-ipad-cases-2011-photos.htm#page3

Here you can see that Noreve is one of most famous leather case manufacturer and not a scam as you believe :

http://www.noreve.com/static_contents.html?static_contents_id=7

I wish you a very good day,

My best regards,

Customer Care Department/ Service Client

My response back to them:

Dear ...name removed...

Thanks again for responding and for advising me of when I ordered my case.

I did not order the case to have it refunded as I genuinely think that the case is going to be of excellent quality which is why I did not say that Noreve are "Scammers" and did not cancel my order with the nice long 24hr cancellation period you have allowed.

I am a great believer in good customer service which is why my comments were directed to that aspect of the service.

It does not matter how many website links you refer me to about how good the company is, it does not change the fact that in my instance and that of others, we are not getting the fabulous service that has made you number 28 in the list.

Even if you were listed as number 1, it does not change anything. All it takes is a few potential buyers to receive poor service with any company that can change its image from No.1 to zero.

I am not saying that the service received was completey poor, just that things could have been handled better. I liked the fact that an email was sent soon after ordering to highlight my order had been received and that I can cancel if I wanted to.

Your response to my last email does not answer the questions raised by me.

The initial response that i got was that it will be delayed until Monday, you have not even clarified if this means that it has been made and will be going out for delivery on Monday or that you plan to have it finished by Monday and there will be further days needed to have it delivered.

I look forward to recieving my case and hope that it is made according to the high standards that you have described and provided links for. If the case is as good as advertised, I will not hesitate to to provide good feedback. I write about my experiences and users can make or not make an informed decision about my comments, its their choice.

Many thanks once again.

I hope they don't bite your head off for asking!

I have had another one liner response to my last email advising that they will ship asap.