[Verizon Droid Charge] jco23:
so I saw an announcement for the new Motorola phones:

http://reviews.cnet.com/smartphones/motorola-droid-razr-m/4505-6452_7-35436506.html

So I went to VZW website and see if I can order one ahead of my upgrade date. As you can see from the transcript below, the sales rep was more interested in selling me LG phones than the M.... and even bashed the M...

j: hi nikki!

j: I'm thinking about pre-ordering the DROID RAZR M By Motorola

Nikki M: Hello J, are you looking to upgrade, add a line, or order accessories?

j: upgrade to DROID RAZR M By Motorola

Nikki M: Why is it you like the M?

j: i currently have the Charge....

Nikki M: Ok. What are some features you like about it?

Nikki M: Ok.

j: and the M appears to be shorter, slimmer, and have better battery life...

j: plus it comes with a new OS... is it ICS or JB?

Nikki M: Actually it's a bit larger than the original Razr, and it has a much less quality camera, the OS it comes with is ICS.

j: ok... well, I'm comparing it to my Samsung Droid Charge

Nikki M: The camera is better on the Charge, honestly.

Nikki M: If you were to upgrade to any phone besides the Charge I'd recommend the Razr 16GB.

j: well, I want a phone that is smaller than my Charge, and the M's specs are smaller: (Charge: 5.11H x 2.66W x 0.46D) vs. (M: 4.82H x 2.39W x 0.33D) vs. (Org Razr: 5.15H x 2.71W x 0.28D)

Nikki M: Are you eligible for an upgrade?

j: don't think so.... I was looking to see what it would cost me

j: I got my Charge 9/1/2011

Nikki M: About $500 or so.

Nikki M: Go ahead and call TeleSales from 6am-11pm your local time, 1-800-256-4646, they'll be able to help you out to the fullest!

j: you can't? :(

Nikki M: It can assist you with upgrades, new line, and accessories of course.

j: but I can't get the M at the discounted rate?

Nikki M: Nope, you have to be eligible for an upgrade or adding a new line to the plan.

j: ah, ok....

j: thx

Nikki M: Yes.

Nikki M: You're welcome, would you like to pre order your accessories?

Nikki M: Hi, I'm just checking in, how is everything going?

j: no, not yet....

Nikki M: Why's that?

j: I was just hoping that you could help me out since my Charge has failed to live up to it's expectations - especially on battery life...

Nikki M: I can imagine.

j: my Charge cannot go a full day in between charges (maybe 12 hours if I am not using it).

j: I did call in to tech support to get some help on this....they sent me a new phone, but that did not help... they sent me a new battery, but that did not help much...

Nikki M: Ok, would you like to see if we have an extended battery?

j: basically, the specs for the Charge state that is has 280 hours of standby time... but really its more like 12

j: no, I don't want a bulky phone

Nikki M: Stand by time is when the phone isn't being used.

j: I looked at the Razr and Razr maxx, but both are larger than my Charge - I want to keep my phone compact so that it fits in my pocket easily

Nikki M: You would probably like the LG Lucid, LG Enlighten, or the LG Revolution.

j: heard poor reviews for the LGs....

j: I guess you are not interested in selling me the M, huh?

Nikki M: I am interested in selling you the best phone for what you're looking for. I'll be honest, the M would be a waste of $. It's got poor cameras, some flip phones have better cameras, little to no internal memory, and there's really no advantages of having this phone.

Nikki M: Keeping size in mind, the LG Lucid and LG Revolution are going to be my top recommendations.

j: hmmm...

Nikki M: Have you given them a look?

j: I appreciate the honesty.... something I wasn't really expecting....

j: I have not seen the LGs, but I'll take a look at them....

Nikki M: I can send you a link to the Lucid.

j: sure...

j: sorry, but I gotta run to a 9am meeting here, but I'll touch base with you later... thanks for your assistance

Nikki M: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!