yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] Exit_Only:
Ok so the title is kinda blah but heres my issue. Ive been fighting with sprint to send me a completely different device other then the Epic 4G Touch. Im running 100% stock no root FF18. Long story short I got no laptop to kies my device to FH13 and sprint said they are not releasing the update OTA.

Heres my issues:

Horrible Battery life (2-3 hrs moderator use)

Phone never enters deep sleep (Yes i did a factory reset)(3 times)

Random Apps FCing

Browser is super laggy

4G disconnects randomly

3G lock and freeze

The list goes on and on

Ive heard of a few users getting Galaxy Nexus in exchange for the ET4G. I was offered a Nexus S 4G which is half the phone this device is so I declined that. The rep never gave the option to get a Galaxy Nexus at all.

My question is what did you people say to the rep inorder to get the galaxy Nexus. I just can justify downgrading to a Nexus S 4G.
[Samsung Epic 4G Touch] cob11341:
Honestly if you are jut complaining about battery life then just OC to EL29. It's by far the smoothest build on our phone. And trust me I have a Nexus and the battery is still sketchy and ICS is still laggy on the Nexus.
[Samsung Epic 4G Touch] Exit_Only:
I just need a device that works. And gets more then 3 hours of battery life. But the issue is I do not have a laptop to which to odin oc my device. That is my dilema
[Samsung Epic 4G Touch] JimSmith94:
I haven't tried it myself, but mobile Odin runs on your phone, so it should work for you.
[Samsung Epic 4G Touch] GiantJay:
You can't use someone's computer to use kies to get the ota? Maybe the library? A school.
[Samsung Epic 4G Touch] Exit_Only:
You need root to use mobile odin.
[Samsung Epic 4G Touch] Exit_Only:
Libraries computers wont allow for my phones drivers to be installed. Its a secured platform.
[Samsung Epic 4G Touch] Omar04:
If they told you they not releasing FH13 OTA then what is this? Obviously reps don't know nothing as always.
[Samsung Epic 4G Touch] gmfeny:
You dont have to lie to us to try and get a new phone for free :P
[Samsung Epic 4G Touch] Exit_Only:
How did you pull the update.
[Samsung Epic 4G Touch] Exit_Only:
Lol. I loved this phone on gingerbread. 18+ battery life. Trust me i do not want a new phone. I just want to get it working.
[Samsung Epic 4G Touch] Omar04:
I did nothing I just OTAed to FF18 from EL29 (sock) reboot and went to Update section and it was there downloading. So nothing special.
[Samsung Epic 4G Touch] Exit_Only:
Its not working for me at all. It says "Currently up to date". Samsung software update and samsung firmware both are a no go. No update available.
[Samsung Epic 4G Touch] Febby:
Not sure what is wrong LOL... I get it non stop on EL29 ROMs... I stay away from Current ICS ROMs, because they are horrible...

.
[Samsung Epic 4G Touch] Exit_Only:
Yes they are beyond horrible.
[Samsung Epic 4G Touch] GiantJay:
I get awesome battery life on fh13 and I did on ff18. The only thing I did was a data wipe/factory reset and wiped cache partition in recovery after the update, then I updated pro and profile. I can get over 24 hours on a charge. I also heard fh13 isn't being pushed to new people it has to be done through kies, not sure if its true.
[Samsung Epic 4G Touch] rocket321:
I'm getting very close to el29 battery on fh23. Also fh13 was better than ff18 and should give you better deep sleep results.

They don't ota every phone at the same time, it's usually spread over two or more weeks. Wait and eventually you will ota to fh13. You may be able to get flashed at a sprint repair store but idk so I'd call and find out.
[Samsung Epic 4G Touch] Exit_Only:
Ive done 3 data wipes. To no avail. I get 3-4 hours of moderate use. FF18 was the biggest mistake sprint and samsung ever did for this device. God I miss EL29 :(
[Samsung Epic 4G Touch] lbxmobbin_1:
I just called today I'm in long beach area and they offered me the galaxy nexus for the trade and the only problem with my phone was that the power button stopped working so wensday I get my galaxy nexus, all I did was just talked to the rep calmly and she helped me with my issue and sending me a galaxy nexus just depends on who you get on the phone....by the way my girl is getting the galaxy nexus for free as a replacement lucky her I had to pay full price for my Evo 4G LTE
[Samsung Epic 4G Touch] Hero_Guy:
What did you say? I'm kind of curious in swapping right now.
[Samsung Epic 4G Touch] lbxmobbin_1:
I just called and I just talked to the rep nicely and calmly like thanks for helping me and making them feel like their doin a good job lol I didn't even know I was gonna get a galaxy nexus I just told her nicely I'm getting this phone for my girl and thanks for the help Cuz my girlfriend kept on naggin me to get her phone fixed and she said no problem and said they didn't have any Samsung galaxy s2 so she offered me an evo 3D and I said my girlfriend had that one already and she didn't like it problems with phone as well and she said Its OK and said she can give me a galaxy nexus LTE and I said yes that one and well now wensday her galaxy nexus will arrive at no price
[Samsung Epic 4G Touch] Hero_Guy:
They didn't charge you the $100 insurance thing? I love my phone but lately the gps has been going out and if I have it on, my phone won't let me do anything else and occasionally my screen flickers really bad.
[Samsung Epic 4G Touch] lbxmobbin_1:
no free of charge and its funny because her first phone was the OG evo then assurion replacememt payed 100 a while ago and since assurion gives you 12 months insurance her next phone OG evo to Evo 3D purple then Asurion again and she got epic touch 4G both free because I had already payed 100 from the OG and then today called Cuz her power button gave out and stopped working and they offered a 3D and I said she had it and problems with it as well and she said no problem I can do a galaxy nexus LTE and I took it and now getting it this wensday and I just called in today
[Samsung Epic 4G Touch] Hero_Guy:
Hmm I'll have to give them a call next week then. I was trying to hold out for the new nexus but may e I'll just sell the news if I decide to buy the new one. It's a shame, only had this phone e February and had to replace it once already.
[Samsung Epic 4G Touch] Omar04:
Hey Exit_Only I pulled all the links of the OTAs and made a Thread. Look Here OTA Repository
[Samsung Epic 4G Touch] Exit_Only:
You are the freaking man. Thank you so much for pulling that.
[Samsung Epic 4G Touch] Exit_Only:
Thank you. They offered me a motorola photon, nexus s 4g, and some lg device. What a joke. You got lucky
[Samsung Epic 4G Touch] Exit_Only:
Alright i updated to FH13. Lets see how battery life "Improves" over FF18
[Samsung Epic 4G Touch] Exit_Only:
My battery is draining 45 mins sooner on FH13 then FF18. This is pure insanity. Can samsung or sprint get ANYTHING right?
[Samsung Epic 4G Touch] Febby:
only on flagship phones for the first 3/4 months... :D
[Samsung Epic 4G Touch] Exit_Only:
I can see that now.
[Samsung Epic 4G Touch] Exit_Only:
Tell me if this screen shot isnt horrible. Im averaging 1% drop every 2-3 minutes. Screen on time is 22m. Android os is at 51 mins stay awake. Even if my phones screen is off its still awake. Its had 3mins of deep sleep. What a bunch of crap.
[Samsung Epic 4G Touch] nubsors:
It's horrible but it also tells me that the problem may have to do with using the fox news app? You may get better battery and information if you use an NPR app instead.
[Samsung Epic 4G Touch] Febby:
People still depend on corrupted fox network for information?!?! ;)
[Samsung Epic 4G Touch] Exit_Only:
I thought the same thing. But it only accounts for 19 mins of total time
[Samsung Epic 4G Touch] Exit_Only:
Better then CNN. Lol
[Samsung Epic 4G Touch] azyouthinkeyeiz:
Lol. Days and days of complaining about how much this phone sucks, and then you post this picture. You know it's the app draining your battery and not the phone, right?

And, no matter how many times you con a new phone out of them, *YOU* are always going to be the root cause. Stop blaming the phone, and learn more about your device.
[Samsung Epic 4G Touch] Febby:
Oh yuck... CNN has the worst people publishing stories... I'm not a professional with grammar but them on the other hand should. Haha... I like to read small time underground sites that are more independent. :D
[Samsung Epic 4G Touch] daniel4653:
Get a new battery. Most people report better battery life

Like 5 extra hours on one charge (standby ) and an extra hour of screen time. Our battery says it starts declining after 450 cycles I think. One cycle happenes every time you plug the phone into the charger.
[Samsung Epic 4G Touch] cp320703:
Can't help but notice you posted a screenshot of fh13 less than 24 hours after flashing, of course its going to be bad if you don't give it a few cycles to settle... also there's something up with that fox news app, should not be using 61% of battery...
[Samsung Epic 4G Touch] Exit_Only:
I deleted that app yesterday afternoon. Battery life still sucks :(
[Samsung Epic 4G Touch] Exit_Only:
Actually you would be mistaken. I did yet another factory reset. Im on FH13 I have zero market or third party apps installed. My battery is still draining like no other. I even disabled 15+ bloatware apps after i did the factory reset and my battery life is unchanged. Its fine, im over it and this device.
[Samsung Epic 4G Touch] cp320703:
Install better battery stats, find problem.. its what you should have done in the first place. Additionally to reiterate YOU ARE NOT GOING TO GET AN ACCURATE PICTURE OF BATTERY LIFE A DAY OR TWO AFTER A FLASH. So at this point you really don't know what you're getting on fh13, so install better battery stats, turn OFF 4g/wifi when you're not using it, check your battery for any swelling, and get back to us Friday or so when enough time has passed to make an accurate assessment of your current situation. If you post relevant information and better battery stats screen caps people will help you. If you ***** about this phone/ICS being garbage across the board people will laugh at you and be rude, as the problem is with you, not the device in general; hence the fact you do not see more knowledgeable members starting threads like this.

Should you not be up to that try a custom ROM with known great battery life like blue Kuban or goodness... or just go back to gingerbread since you claim to have been very happy with the phone when it was on that. Regardless you have options.

If you're not willing to do any of that please take this thread and any further complaints to sprint official or sprint users forums. If you are not willing to put forth a small amount of effort to fix your issues this is not the place for you.
[Samsung Epic 4G Touch] lbxmobbin_1:
Hey so I just received the galaxy nexus LTE phone today free of charge as a replacement for my girls ET4G will upload picture in bit as proof
[Samsung Epic 4G Touch] GiantJay:
I believe a cycle is from the point its dead to being fully charged to being dead again.
[Samsung Epic 4G Touch] Exit_Only:
I am so freaking jealious. Is that a refurb?
[Samsung Epic 4G Touch] lbxmobbin_1:
Yeah but I mean its still a better phone for my girl and I got galaxy nexus phone today without battery so I called n they sending her a battery and a free case ....

Try calling them another day n say u don't like the epic to many problems n if they offer u other phones tell them u had those too and problems again and they will most likely offer the galaxy nexus...my friend just called his epic touch 4G is messing up to and they offered him a 3D and he said he had problems with that one too and they sending him a galaxy nexus too now
[Samsung Epic 4G Touch] Exit_Only:
Thank you. :)
[Samsung Epic 4G Touch] lbxmobbin_1:
Let me know when they offer u a galaxy nexus bro ...ablas espanol? Lol
[Samsung Epic 4G Touch] Exit_Only:
Lol. Nope I dont know any spanish. Just bad grammar. :P
[Samsung Epic 4G Touch] DonutGrunt:
Sweet, free Gnex?

What number did you call?
[Samsung Epic 4G Touch] Exit_Only:
Im kinda curious to this as well
[Samsung Epic 4G Touch] lbxmobbin_1:
It was thru asurion lol but yeah I got the Gnex free of charge and my friend did too ..just give them a call and talk to them nicely thats what I did I didn't even know I was gonna get the Gnex to beggin with but glad I called and did
[Samsung Epic 4G Touch] Febby:
I just tried since I have issues with ICS and I have my 12 months exchange support with them... they tried offering the Nexus 4G.... and evo 4G.. damn I even flirted with the lady !!! lol :P I'll try again in a bit and tell them the phones don't meet the standards.. if I can try to get an galaxy nexus
[Samsung Epic 4G Touch] Jcossack88:
Let's not bring opinions into a tech thread. There is no News station that is unbiased, so yes, ppl still rely on Fox News
[Samsung Epic 4G Touch] Febby:
@Jc, no harm there. No argument with that. :)

Okay, back on topic... I spoke to another extremely nice lady.. she tried to get me the Galaxy Nexus LTE but she said it wasn't available currently, possibly on hold or back order? she told me I can try calling in later.. she even noted it on my asurion account record. She was currently only able to offer me a photon, Evo 4G, SGS2 on back order or a nexus S4G.... she even gave me the option to go buy the sgs2 in sprint and fax them the receipt to get a refund.
[Samsung Epic 4G Touch] hammester:
Don't you have to pay a deductible when going thru asurion?
[Samsung Epic 4G Touch] Exit_Only:
Asurion? Screw that. Either way thanks for everyones help. I am getting a Nexus S 4G. Ive always wanted a nexus device. Ya spec wise the ET4G kills the Nexus S 4G but its a pure vanilla android device supported thru google. And its getting official Jellybean today as well. So it was a good run.
[Samsung Epic 4G Touch] Febby:
Normally yes but I filled a claim months ago for a new E4GT because I lost my old one to the river... So they cover you personally for 1 Year with any issues :)
[Samsung Epic 4G Touch] Exit_Only:
Im just happy to have a nexus device :)
[Samsung Epic 4G Touch] Jcossack88:
Noooooo! Don't give up! Your gonna hate going from a 4.5" to a 4"
[Samsung Epic 4G Touch] Exit_Only:
Actually I love my new phone. The nexus s 4g is just as smooth if not smoother then the et4g. Spec wise the et4g trumps the nexus s but for some reason the nexus s just feels so much smoother. Pure android is the only way to go :)
[Samsung Epic 4G Touch] Exit_Only:
Wellll guys...last night my Nexus S 4G got officially updated to Jellybean. This little phone with 512mb of RAM and Single core processor got official Jellybean. Lol.
[Samsung Epic 4G Touch] Ophois:
I'm thinking of moving over to the Gnex and giving this to a sibling since a Gnex would only cost $100
[Samsung Epic 4G Touch] naripsta:
Run the setup I have below in my sig, you'll love it for the NS4G.

I actually went from iPhone 4 -> E4GT -> NS4G -> E4GT again lol. I loved how fast/efficient I got the NS4G to be, but just missed the bigger screen so now I'm back on the E4GT.

The NS4G just blazes through with JellyBean. I'm also in a similar boat with you for my E4GT. Don't have access to a computer, except work (doesn't allow drivers to be installed), so I gotta wait on a friend or so to let me use theirs. Trying to root my E4GT lol.
[Samsung Epic 4G Touch] LordJummy:
nevermind
[Samsung Epic 4G Touch] Exit_Only:
I'm actually buying a Gnex from Craigslist for 165. I still love this little Nexus S 4G. I WILL NEVER BUY A NON NEXUS DEVICE EVER AGAIN. :cool:
[Samsung Epic 4G Touch] Exit_Only:
This thing flies on Stock Jellybean. Battery life on jellybean is wicked. I got 11 hrs 52 mins with 3 hrs 49 mins screen time.
[Samsung Epic 4G Touch] mad82109:
Tempting. But not being able to use a microsd card in the galaxy nexus kills the deal for me lol.
[Samsung Epic 4G Touch] donsh00tmesanta:
32gb on board space takes the pains bit somewhat battery life's great on jelly bean and its so smooth buttery even

But the real reason was for the chance at webos

-----------

iphones are the creation of people with nowhere left to turn
[Samsung Epic 4G Touch] woody296:
iphones are the creation of people with nowhere left to turn..... Can you explain what that means?
[Samsung Epic 4G Touch] Mattix724:
It means people who buy iCrap are sheep and they can't decide between the multiple Android devices on the market so instead of being an individual and choosing something for once in their life, they follow the crowd and believe everything they're told.
[Samsung Epic 4G Touch] Febby:
Restore old.thread time. I finally.got asurion to send me "Samsung nexus" ... the guy said it was a galaxy nexus LTE after I asked him if it was okay to record him for verifying purposes. I asked him to read me out the phones name and his name with ID. I hope I get the LTE or else its more brownie points towards an LTE.
[Samsung Epic 4G Touch] Mattix724:
Why would you need to ask permission to record your call? They don't ask your permission to record you...

I've been recorded by several customers while I was working with AT&T U-verse. One of my coworkers actually heard himself on a radio broadcast once that was bashing AT&T.

Anyways... good luck with your Galaxy Nexus.
[Samsung Epic 4G Touch] Febby:
Because in the state of California it is required to have the consent of all party members to record a conversation, I believe. :)

I sure hope I get one... and not the nexus 4G ha... kinda got tired of the ICS version for this phone.
[Samsung Epic 4G Touch] Mattix724:
The state of California is full of a bunch of quacks...

They are the only state with some of the most ridiculous laws. They think they are the leaders of the nation.

I'll stay right here in AZ where my gun laws aren't controlled by a bunch of control freak hippies.

End of rant.
[Samsung Epic 4G Touch] daniel4653:
Cali all the way !
[Samsung Epic 4G Touch] Febby:
I have to agree with you there lol... California is so trashed with daily LAPD violence against citizens haha.. I miss my tax free Oregon.
[Samsung Epic 4G Touch] daniel4653:
Hahah Bay Area is nice :)
[Samsung Epic 4G Touch] empiire:
Sweet, gonna try my luck at getting a GNex tomorrow. ET4G is a fun phone but I can't manage decent battery life on even a stock unrooted platform and I've played around with this phone too much to know that it's not gonna get better. Got this ET4G through Asurion a couple months ago as well, so I should be good to go with the insurance coverage and all. Sick of horrid battery life and radio connectivity issues. Wish me luck!
[Samsung Epic 4G Touch] Febby:
Good luck man! The ladies are easier to be reasoned with... just be sweet. ;) I personally hang up when its a middle eastern guy who can't even speak back... they don't work with you. :-p
[Samsung Epic 4G Touch] empiire:
Haha thanks for the pointers man... I appreciate the help. I'll stay persistent and update you with what happens!
[Samsung Epic 4G Touch] Mattix724:
It's easy to charm those out sourced female reps lol... I had them messaging me all the time on the internal AT&T chat system.

I had to ignore them though because everything is monitored.
[Samsung Epic 4G Touch] MoHoGalore:
Play on playaa.. :p:beer:

Sent from my SPH-D710 using Xparent SkyBlue Tapatalk 2
[Samsung Epic 4G Touch] MiguelHogue:
^^^Pimpin ain't easy :D:D:D

-TeaM VeNuM Like A Boss
[Samsung Epic 4G Touch] revamper:
I'm going to attempt this too. I'm getting sick of the E4GT.
[Samsung Epic 4G Touch] SFG:
Just got off the phone with Asurion. My Nexus will be here by Tuesday. They offered me the Design, Photon or another Epic Touch. I then asked "are there any other options?" and he said "no". So I just asked for the Nexus LTE and he gave it to me.

Hoping for a new one but expecting a refurbished.

I love the Epic Touch for all of its features but Sprint is just awful where I live and work. The Touches poor radio made it nearly unusable. My battery was twice as bad as everyone else's due to this.
[Samsung Epic 4G Touch] s049031:
Tried today, the rep said the only phones I could get were the Photon, Desire, Evo or Evo shift...

No deal, especially when you're not going to offer a similar phone.
[Samsung Epic 4G Touch] empiire:
I was transferred to Sprint after about an hour on the phone with an Asurion rep and the tech said to bring it into a Sprint store and then they would make a note of what was wrong. After that they would look into getting me a replacement phone. I was also offered a special deal where I pay $100 and they buy out my contract then I can get a brand new phone re-added at the 2-year upgrade pricing. So it's the same as paying an extra $100 + whatever the price of a GNex/GSIII is. I'd rather try to get a refurb GNex through Asurion without paying the $100 deductible for it.

How the hell did you guys simplify it so far down to just somehow asking for a new phone? What did you say? I'm being given the run-around... again.
[Samsung Epic 4G Touch] SFG:
It's all about the person you talk to. Asurion takes forever on each call but be calm and polite. It worked for me.

You're not your iPhone 5

#tylerdurden
[Samsung Epic 4G Touch] empiire:
Yeahhh I was nice and courteous and said "Yes sir" and "Thank you sir" and all that. The Sprint tech I talked to was VERY sympathetic about my issues with the ET4G and said he couldn't understand why they transferred me to his side of the issue. I just can't stick with this device anymore and I don't want to bring it into a Sprint Repair Center because I KNOW they will knock down the issue into something like "Well you have a bad battery" and just send me on my way with a replacement battery or some bs. :/
[Samsung Epic 4G Touch] stanleybeerz:
Hmm.. I'd love to switch to a GNex. Maybe I'll give them a call and give it a shot, too.
[Samsung Epic 4G Touch] Ophois:
I'm gonna do the same.

This is my third replacement on this device and I've still not gotten a fully functional one.

Last rep I talked to, I tried asking for a gnex but they stated that they don't give out upgrades or downgrades an then proceeded to say that the only device they offer is the Evo Design 4g.
[Samsung Epic 4G Touch] Omar04:
You should told him/her No downgrades? :what: EVO Design is a downgrade...
[Samsung Epic 4G Touch] SFG:
You have to get a supervisor to do it. The regular tech people do not have the authorization. Just ask for a supervisor.

You're not your iPhone 5

#tylerdurden
[Samsung Epic 4G Touch] IamFlynn:
Sprint is lying, You can get FH13 OTA. GO to another sprint shop nearby if your desperate
[Samsung Epic 4G Touch] GiantJay:
Yep I've gotten it ota every time I go back to stock from a custom ROM immediately.

---------- Post added at 06:21 PM ---------- Previous post was at 06:11 PM ----------

I went to a sprint store today the guy did several things and he said he can just order me a new phone if i don't want to mess with seeing if the stuff he did would help or not. The people on the phone he was speaking to said there are upgrades being done in my area. He told me they always say that. So he ordered me a new phone and said if I change my mind I don't have to take it. Its not the Nexus but it might help with my issues. Oh ya I played with the Nexus in the store and I totally want one now. I was kind of on the edge about whether to sell my S2 and get one. Jelly Bean is so smooth its crazy. I messed with all of the top of the line phones and the Nexus was very noticeably smoother and faster at everything. It was an hour wait to be seen so I had sufficient time to play around with everything. So once again I'm thinking about picking up a Nexus but I'm definitely waiting to the end of the month to hear if the new Nexus rumors are true. And if the new Nexus comes next month like the rumors are saying the Nexus is my new phone, either way.
[Samsung Epic 4G Touch] Ophois:
Yeah, I thought that after I got off of the phone.

I'm going to have to wait until tuesday to call them, though.

Accursed columbus day!
[Samsung Epic 4G Touch] oneandonlysid:
My power button on my phone got jammed, so I was going to call Sprint to try and get a replacement... is it really this easy to get a free Galaxy Nexus? Can anyone give me some tips? :)