yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] BTrack:
Amazon Refunded My Prime Also

Purchased the TF201 on 12/26/11 and received it around 01/20/12. Over the last couple of months my wi-fi has degraded severely. It was pretty annoying.

Just got off the phone with Amazon and they agreed to a full refund. I didn't have to beg or anything. Just explained the problem, told them Asus couldn't fix it and that was that. FYI, I'm also an Amazon Prime member but I don't know if that makes any difference.

:cool:

P.S. Just ordered TF700T Infinity. Mainly because I can use my TF201 keyboard/dock with it. I didn't buy the keyboard from Amazon/Best Buy, and it's not returnable.

UPDATES: Amazon sent me an email saying they were holding 20% for restocking. I called them back and told them there was no mention of restocking when I originally contacted them and that they shouldn't be restocking items identified as "defective". The rep put me on hold for a couple of minutes and then issued the rest of the refund. Thanks Amazon.

Received the Infinity yesterday. It's awesome! Beautiful screen. Excellent wifi, GPS, Bluetooth, etc. I'm finally happy with an ASUS tablet!
[Asus  Eee Pad Transformer Prime] jacmat:
I don't understand anything...

why amazon is accepting refunding prime and Asus doesn't tell anything about it!

I'm a spanish customer, I bought my prime in february this year 2012 from FNAC, I have the same problems as users have reported (wifi, gps, charger, etc...)

I don't understand how Asus can allow this, depends of where you buy your prime, you have the opportunity to refund it or not

It seems absurd to me that Asus doesn't give the same opportunity to everybody who bought their prime

It's a pity how Asus handle their customers
[Asus  Eee Pad Transformer Prime] Nefariouss:
That's because this is not Asus doing the refunds. It's the individual resellers who are doing it.
[Asus  Eee Pad Transformer Prime] ixemerix:
I'm also unhappy with this situation.

WiFi and BT work like scrap (GPS wasn't a product-spec anymore when I bought it in april). Tried RMA, no defects found... Asus support is like ****. Maybe I try to RmA it again, but why?

Also fighting with a local store here in austria. I'll let you know if I get any further...
[Asus  Eee Pad Transformer Prime] fsalazar504:
Question for those who are getting the full refunds, are you asking for refund for the dock as well? I know its probably a long shot but just wanted to see how it went for some of you.
[Asus  Eee Pad Transformer Prime] sunseaker:
Any body here spoken to Amazon DE or Amazon UK about a refund or successfully got a refund from either of them? If Amazon in the US is offering refunds would that imply that that policy extends to their stores in other countries too? I'm just wondering how best to approach Amazon DE and UK for my refunds.
[Asus  Eee Pad Transformer Prime] jupppo:
Amazon DE fully refunded my Prime from march. I just told Amazon about the WiFi problwms and that they did npt go away after various updates. The fully refunded my and I ordered a TF700, which cost btw 40 Euros less now ;)
[Asus  Eee Pad Transformer Prime] :
I'm in US, had my Prime since January, called today but 80% refund is all Amazon rep would offer after first saying it's too late for any refund. I then added being aware of others getting a full 100% because this was considered a special case after waiting many months for ASUS to correct it unsuccessfully, but he said he knew nothing of that and 80% was the best he could offer.

I'm wondering if others were told the same, but were then able to get the last 20% refunded retroactively, or was the restocking charge just a mistake after being told it would be 100% and thus easy to correct by calling again? I have the return labels but don't want to risk losing 20%, so should I call back and ask for a supervisor?
[Asus  Eee Pad Transformer Prime] 7786:
I was promised a full refund when I sent mine in, but got 80% back when the got it. Got back on chat and talked to the guy, told him no way they were restocking it since its defective and they know it, and he immediately gave me the 20% back. So I think you'll be fine sending it and having that 20% reimbursed by someone else once they get it.
[Asus  Eee Pad Transformer Prime] gaetawoo:
You would rather lose 100% than 20%? Call back when they receive it, doesn't hurt to ask.
[Asus  Eee Pad Transformer Prime] Moothead2:
Why the f**k did I have to buy mine at Gamestop that would NEVER do anything like this. I'm actually about to request a RMA for a broken rear camera, numerous dead/stuck pixels and rather poor wifi compared to other tablets (Including their own Nexus 7). I also might add a note in the email about the so called 'unscratchable' Gorilla glass that has numerous light scratches all over it that I have no idea how they got there.

:(
[Asus  Eee Pad Transformer Prime] mustang_52:
I bought mine from gamestop also.I was hoping someone would have had some luck with them so I've been holding off.
[Asus  Eee Pad Transformer Prime] :
Thank you both. Guess I'll leave it as is rather than call back and push for a full refund now, then try to get the rest at the end. It doesn't seem Amazon has a blanket policy on refunding Primes though, so it will depend on the rep you talk to, but it appears the 20% is being refunded afterwards for most of us.

So I ordered a TF-700T because I have the dock and really liked this combo with my Prime, and even though it has issues too I think it'll be a satisfactory improvement with the better wireless and screen. I never expected this would be possible after 8 months and am grateful to Amazon for doing it!
[Asus  Eee Pad Transformer Prime] ddarvish:
FML. All these stories are making me jelous because i have had no luck with anyone on the other end of the line. Can someone please GIVE DETAILED SPECIFIC STEP BY STEP instructions including either the phone number they called or the steps and click the did on the website to get them to call you. and then specifically what did you say to convince them that a tablet that you bought 9 months ago ought to be refunded .... i have tried 8 different agents/supervisor and they all basically told me to go screw myself.

UPDATE

Well i guess all i had to do was tell them about this thread and give them a link. they refunded me 100%..
[Asus  Eee Pad Transformer Prime] sunseaker:
Thanks for responding jupppo. Can you please give more details how you went about getting the refund.

Did you call Amazon DE? If so do you have their number as I cannot find a number on their site.

Was your refund processed recently?

Did you get a full refund for the tablet and dock?

Sorry for all the questions but I want to be sure of all the details I before I start the process to hopefully make it go smoothly.
[Asus  Eee Pad Transformer Prime] Hab1:
I got permission to return my January 2012 purchased Prime back to Amazon Canada for a full refund. I sent the email at about 4:00pm EST and received a response back within 30 minutes. I told them about the issues with Wifi range, Bluetooth, browser hangs and that ASUS' response of "hang on" for an update wasn't acceptable.

The response I got back was typically they would offer an exchange but because there is no more stock, I was given labels for a full return.

I'm very impressed with how Best Buy and Amazon are handling this.
[Asus  Eee Pad Transformer Prime] vvveith:
Amazon directly or third party through Amazon?

I bought mine at Amazon, but it was one of their Pardners and the pardner refuses to even look at the issues, They say sorry, but you're stuck with it. Anyone else? :confused:
[Asus  Eee Pad Transformer Prime] fsalazar504:
Ok just to add, my experience as of today (9/13/12); I was to get a refund for the item but was only offered 80%. I tried to convince this person over and over but seems they were very adamant in the 80% refund since it was past the return date but was considered defective. I plan on calling once they issue the refund and see if I can get the rest of the 20%, if this doesn't work, I'm just glad to rid myself of this issue.

Any suggestions from you guys as to how I can receive the rest of my 20%?
[Asus  Eee Pad Transformer Prime] t-rust:
They just processed my return. I also got 20% deduction for the restocking fee. I called the customer service, and the first rep could not give my 20% back since it passed the return date. I asked for the supervisor and explained to her the tablet problem. She went on about the 30days return policy, etc. She told me since it's a special return circumstance, she could return another 10% (which mean they wouldn't refund the sales tax; in WA our sales tax is almost 10%).

I told her I was unsatisfied and I explained that the tablet was defective, there was no way you could resell it. Plus, I told her, the previous rep did not mentioned anything about restocking fee and other people had received a full refund for the same problem.

She put me on hold for a while to research for more solution. A few moment later, she apologized for the hold and problem. She told me since I have been a long amazon prime member, she authorized the full 100%.

I thanked amazon for the action toward the customer satisfaction. Even though, I hope those reps won't be in trouble for their high standard to customer satisfaction ( http://thinkprogress.org/economy/20...gree-warehouse-or-face-termination/?mobile=nc)

I am going to be more strict with my electronic purchases; if problems still exist on my purchase, I am just gonna return it before my 30 days period (no more wishes in any future fixes from those electronic makers).
[Asus  Eee Pad Transformer Prime] Egregious Philbin:
I got the refund minus the 20%, but I have a gift card, and Amazon didn't need to do this, so I'm not gonna fight it. Getting the Infiinity won't cost me but $20 or so from Amazon. And, I had a cracked screen...that is worth what it cost...
[Asus  Eee Pad Transformer Prime] deadwolfbones:
Got a full refund for mine via email with Amazon support. Was purchased in November 2011 and received in December. Very pleased.
[Asus  Eee Pad Transformer Prime] Egregious Philbin:
Amazon received my unit, had a refund in hours (sent to my old credit card..but I'll fix that). I ordered the Infinity around midnight last night, got it delivered today. New build, the C8 number.

Played with it a bit, everything seems to be working, just reloading all my apps on it.

GPS works perfectly, had it showing accuracy to 20 feet in about 30 seconds. Wifi is much better, it saw my neighbor's wifi, prime never did that.
[Asus  Eee Pad Transformer Prime] bdneuman:
Similar experience here - full refund just for asking Amazon. Had my Prime since january - They are amazing.

Ordered and received my infinity immediately. The infinity is night and day compared to the prime. Screen is a big part, yes, but the performance/smoothness is leaps and bounds beyond my experience with the prime . Stock rom on both so far...
[Asus  Eee Pad Transformer Prime] helfrez:
Check off another refund. I tried initially a few weeks ago, and got nowhere. Called back today, got a really nice guy that I poured out my heart too. He offered the 80% refund. I sulked and played the loyal Prime customer card, can you help a brother out! He sent me to a supervisor, who was equally pleasant. I chummed it up with him and explained how sad I was, and joked about the last guy showing me with 400+ amazon orders on record. After about 10 minutes on hold, the supervisor came back and said he got the approval for a 100% refund and it he put it all in the notes, and gave me specific instructions to call back if the refunded some partial amount when it is received.

Hats off to Amazon for putting the customer first! The reality of it is most of us will just turn around and order another tablet from Amazon anyway lol. I toyed with the idea of a Nexus 7, but I have the dock, and I don't think I can toss aside the flexibility of the tf+dock combo.
[Asus  Eee Pad Transformer Prime] rap6388:
Good for you

I was a BB return buyer and I can honestly say that I am happy for all of the Amazon buyers getting some love to return the prime POS. I can only say after getting a T700 and returning it for QC issues just save yourself some trouble and get the Galaxy Note 10.1. Even my wife and daughter, who are apple diehards, find themselves loving the Samsung. You will not be disappointed.
[Asus  Eee Pad Transformer Prime] gaetawoo:
so i got my 80% refund a couple days ago. I just NOW called in asking about the other 20% and the lady explained to me that the 80% was already an exception to their return policy and then said I will go ask my supervisor to see if we can refund the rest of the amount, and about 10 minutes or so on hold later, she came back and said that it is an exception but they will refund the additional 20%.. so... total freaking score. you don't always win, but Amazon has FANTASTIC customer service, and I've worked with them MANY times.
[Asus  Eee Pad Transformer Prime] nani4215:
Received full refund from amazon. I just explained them my problems with prime and they offered me full refund. Bought my prime in February.
[Asus  Eee Pad Transformer Prime] kitts:
Returned mine from November 2011 and got 80% refund, then called again and got 20% back.

ASUS should see the pressure from amazon on this.

EDIT: By the way, I am left with a Champagne keyboard dock. Any xda senior members would want to make an offer before I put it on CL/ebay PM me..
[Asus  Eee Pad Transformer Prime] fsalazar504:
Did you call back after it reached their return center or right after they offered 80% back?
[Asus  Eee Pad Transformer Prime] deadwolfbones:
I've already had my full refund credited and I haven't even shipped the tablet back yet, lol.
[Asus  Eee Pad Transformer Prime] AdyCarter:
To update on this, 100% refund issued today, including original shipping costs.

Amazing
[Asus  Eee Pad Transformer Prime] 7786:
I also had them take the dock back, though they couldn't guarantee me a 100% refund, he said at most they'll take a 10-15% restocking fee. Sending it out later this afternoon, will update you guys when they get it.
[Asus  Eee Pad Transformer Prime] venkman21:
Just called Amazon, they told me to all Asus or they could only offer me 50% refund... I guess I'll try calling again later today to see if I have better luck with someone else. Any tips?
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
If it's not a US customer service representative have them transfer you to one, they have the ability to do it.
[Asus  Eee Pad Transformer Prime] Nefariouss:
Yes they're good like that. But they'll charge it back if they don't get the tablet by a certain date.
[Asus  Eee Pad Transformer Prime] HarnessTech:
Just got off the phone with Amazon. They said I can ship it back for a full refund within 10 days after they receive it. They were even willing to take back the accessories I had purchased with it (a leather case and the dock). Will report back with the final result.
[Asus  Eee Pad Transformer Prime] Captivasion:
Beware, Amazon only refunded me $399.99 (80%) and after spending a combined total of over 65 minutes over three calls with Amazon (two calls were disconnected or they hung up on me) complaining about it (but politely), finally the third person offered me an extra $50 but refused to go the full hundred.

When I first called them about a week ago to ask about returning it, the representative said it would be fine since it was defective but he never told me whether I'd be getting a full refund or a partial refund so I assumed a full refund since it was defective. I only returned it because I thought I would get a full refund and I could use that money to buy the tf700. If I had known that it would only be partial then I would've stayed with the tf200 and dealt with the antennae problems. Also they were unable to ship me back my tf201 and take back their lousy $399.99. I might not do anymore shopping with Amazon.

I wouldn't have had such a big problem with the partial refund (well, wouldn't have returned it) if they had told me that upfront.

Goodbye tf201. I will miss your amazing xda developer following.
[Asus  Eee Pad Transformer Prime] Moothead2:
What? You were offered $449 on a $500 product that I'm assuming is around 8-9 months old. You problem was from your own creation by not asking whether it was 100% or 80%. Be happy with a 90% refund on a product that's so far out of the return to retailer warranty period it's incredible they're actually refunding people.
[Asus  Eee Pad Transformer Prime] Captivasion:
Lol do you work for Amazon? Yes, this friday will make 8 months that I had the product. I just think they should have been upfront about the restocking fee instead of surprising me with it and then saying that it was too late for them to return my product and cancel the refund. The only reason I wanted to return it was because I assumed that I would get all my money back and that I could then use the money for a "free" upgrade to the tf700 which is essentially the same product but without the hardware defects. I just believe that if there is a restocking fee then they should be clear about it.
[Asus  Eee Pad Transformer Prime] Nefariouss:
To be fair the restocking fee is posted on their website stating 80%. Anything over that is not guaranteed. Plus you got a refund for probably two hundred more than you could sell it. It's still a good refund.
[Asus  Eee Pad Transformer Prime] Moothead2:
Then that's you're problem, not theirs. You obviously read this thread before inquiring about the refund so you must have seen the varying levels of refunds offered by Amazon. Like I said, be happy with the 90% refund that many of us will likely never get. Now I don't know your exact experience with the product but you still got 8 months use out of it for effectively $50 so you just sound like a petulant child when you start screaming and shouting about not getting a 100% refund. Amazon don't even have to give you a cent back.
[Asus  Eee Pad Transformer Prime] Captivasion:
Try to be civil, compadre. All I'm saying is I don't think it's too much to ask for them to be upfront about the restocking fees.
[Asus  Eee Pad Transformer Prime] cmccracken:
They ARE up front about the 20% fee. RTFM if you're going to buy stuff on the internet.
[Asus  Eee Pad Transformer Prime] gsmiley:
I got 80% of the refund, which was fine with me. Had it since January and I figured its not much to ask already having it for 9 months. They made it painless to trade it in. I bought the infinity for 20 bucks less so ended up losing around $80. Not complaining. It was either this or sell it on Ebay for much less.
[Asus  Eee Pad Transformer Prime] exudos194:
Refund

They wouldnt refund mine after 3 hours on phone and several emails.
[Asus  Eee Pad Transformer Prime] Mubble:
Mine is currently being couriered back to Amazon for a refund.

I emailed Amazon rather than phoning them. They then responded with an apology for my troubles and sent me the return/refund procedure email.

Here's what I wrote:

Dear Amazon,

I have am seeking a refund for the Asus Transformer Prime tablet I pre-ordered in December 2011 and received in Febraury this year.

A quick summary of the issues I've encountered so far with this device:

Immediately out of the box the tablet kept re-booting every 10-15 minutes remdering it unusable. An Asus representative joined the Android/Asus website forum reassuring those of us affected by the software bug that a software update would fix the issue. Over a month later, in March, this software update was finally released, fixing the rebooting issue.

I struggled to connect to my wi-fi router. Asus commented that due to the all-metal construction of the device, wi-fi and gps were both affected. They released a free add-on dongle to improve the gps, but wi-fi was always very weak. I was unable to connect to my office's wi-fi network so couldn't even use it at work.

In July of this year the micro HDMI connector failed meaning I had to send the device over to the Czech Rebublic to be repaired. I use the tablet for work presentations and was frustrated when this fault occured. Two weeks later, the device came back from Asus only for me to find the connector was still faulty.

I then sent it back to Asus' repair centre where they held on to it for almost a month before sending it back to me finally repaired. Now I am experiencing the re-booting issue again and to be honest, I've had enough.

Poor wi-fi and gps, constant re-booting, the vibration funtion has ceased to work, poor customer service from Asus. I cherish my devices and look after them but this Asus tablet falls way short of my expectations, and I especially find it frustrating when it affects my ability to perform presentations in a professional manor - what with all the dodgy connections and re-booting.

I contacted Asus explaining my disappointment and requesting a refund. Naturally they pointed me back to Amazon through whom I originally purchased it from.

Could you please inform me as to the procedure required to obtain a full refund?

Kind regards
[Asus  Eee Pad Transformer Prime] Myque:
Any of you guys did try this on an unlocked device?
[Asus  Eee Pad Transformer Prime] Rogue100:
So I'm going to go ahead and give this a try. I saw that the early posters in this thread mentioned they were Prime account holders. Is this necessary to get a refund in this way, or should I be able to do this with my non Prime account? Also, what is the general impression of the Infinity? Does it address the issues of the Prime, and is it free from any other major issues? Last, if I get it, will I be able to use my Prime keyboard with it with no problems?
[Asus  Eee Pad Transformer Prime] HarnessTech:
I'm an Amazon Prime member, but that topic never came up, and the rep told me I would get a full refund. Since I purchased the dock and a case in the same order and without the TFP they are useless to me, they let me send all of it back for a full refund. I don't know if my membership to AP made any difference, but I have done an awful lot of business with them for the past few years. I'm a regular customer that buys a lot of stuff from them and this is my first return with Amazon EVER. Maybe that all makes a difference? I don't know. But possibly something to consider.
[Asus  Eee Pad Transformer Prime] Jakpro:
I sent Amazon an email regarding the return of my Prime. I asked for a full refund. The responding service rep replied to my email stating that they would pay the return shipping and that I would receive a full refund.

I sent it back last Monday. Amazon received it on Wednesday. I then received an email Thursday stating that the refund was processed and I would receive a refund in the amount of $399.99 with $100 not refunded for a "restocking fee".

I then sent another email Thursday to Amazon attaching the first email showing that I was promised a FULL refund and asked that the $100 be refunded, also.

I received an email Friday morning in response to the email requesting a refund for the other $100. This representative refunded the remaining $100 for a total of $499.99 which is what I paid.

My wife and I both have Prime accounts and we have spent a LOT of money with Amazon over the past 8 years. I have no idea whether this has anything to do with it or not. However, I am very happy with Amazon taking care of me when Asus would not. I am done with Asus.
[Asus  Eee Pad Transformer Prime] jmeridith:
Update: After an agonizing week of BNR's and resets and fc's I decided to give amazon a call. Well after about of an hour run around I was able to get a US rep named Mike on the phone(They really know how to take care of people). I was able to get a slight price match on a tf700 and kept my dock. I'll be getting a full refund on my tf201 when they process it. I hope that asus has everything handled with the tf700, I hate that a company like Amazon has to be accountable for Asus's blunder.
[Asus  Eee Pad Transformer Prime] addisdar:
I was able to get a 80% return. Bought my prime in November.. it shipping in January. Immediately ordered the infinity 64gb.