yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] gsmiley:
Update: I figured I send them an email about the restocking fee just to see if I would get it. They didn't say anything about it in my initial email and they promised a full refund. I simply sent them an email with my case number, and 5 minutes later, they said they would give me the rest of my money. Amazon has been great, will probably never use anyone else to purchase anything :).
[Asus  Eee Pad Transformer Prime] Rogue100:
Well, just got off the phone with Amazon help. They set me up with a return label with no hassle or anything. The guy didn't say anything about a restocking fee, and I didn't ask. I'm just going to handle that in the way that others have mentioned, and only ask for the difference afterwards if they do deduct the stocking fee. For reference sake, I'm not a Prime account member, and this didn't seem to be a problem. Also, my original purchase date was February 15, in case that information's useful to anyone.

I will update with further progress on my refund experience.

Looking forward though, I'm still curious about people's impressions on the Infinity. Free of the TFP's known issues? What new issues? Specifically wondering about where someone had mentioned a few pages back that the 64GB version had been pulled for some reason, as I would be inclined to get the one with the larger memory.
[Asus  Eee Pad Transformer Prime] bopfan:
9/22 mid-afternoon. It took about 20 minutes to complete the proces but Amazon did a full refund. Initially I was told to resolve it with the manufacturer; I explained that I had no success doing that. Amazon customer service associate (CSA) was rather adamant. I was almost ready to give up and then I asked to speak to the supervisor. My tone was polite, congenial, I did not sound angry etc. Just kind of casually asked to speak to the supervisor. CSA put me on hold for about 5 minutes. Then came back and offered me a coupon to be applied to future purchases. The CSA never even mentioned the amount of the coupon. I politely rejected that offer immediately. Next the CSA said the other option was a 50% refund and a return of my tablet. I declined that also. Nicely. I lamented the fact that 50% seemed rather weak. The CSA paused. I waited. Said nothing. There was a long pause. The CSA said hold on. Came back in about 90 seconds and said, "ok we will refund 100% of the purchase price". I was a bit flabbergasted and asked the CSA to repeat it. I said sure, and that I told the CSA that the customer service at Amazon was just incredible. Which is true! Also told CSA that I would immediately order another tablet from Amazon. Which was also true. CSA said that the RMA and the stickers for the package had already been sent to my email address. I am still walking around with a big grin on my face. Infinity arrives Monday. Pretty cool as I was just getting ready to work on a hubs set up for the Prime. Would have been a lot of work. Now I will wait for the Infinity.

FWIW I am a Prime customer and did mention that. In addition I have an Amazon Chase credit card. I worked that into the conversation also. In addition I do make numerous purchases from Amazon. I had purchased two Primes from Amazon. First one (64 GB Champagne) was ordered in late November and delivered in early January. It had some issues. Second one (32 GB Champagne) was ordered in mid January.
[Asus  Eee Pad Transformer Prime] croldan72:
Those of you that had a non-stock rom and returned your Primes to Amazon, did you bring your Prime back to stock before returning? If so, how did you do it? I'm using CM10 and had a backup using CWM. But now I'm using TWRP and I think I deleted my original back-up. Or did you just wipe and return it?
[Asus  Eee Pad Transformer Prime] Hab1:
Well, I got my 100% refund today from Amazon Canada. Overall, it was a very painless experience from my side. With that, I'm out of here... all the best to the rest of you and remember - speak with your wallets... no more ASUS products. :)
[Asus  Eee Pad Transformer Prime] beavertank:
I'd just like to throw in another mention of "it worked for me".

Bought the Prime mid-February, had to exchange it twice for a faulty vibrator motor and then a screen problem, and Amazon accepted it as a return last week. They initially refunded me 80%, I sent one email asking for the remaining 20% back, and they granted it.

All I can say is this level of customer service is miles beyond what I'd ever expect. I already buy enough from Amazon that my UPS guy recognizes me and knows me by name, but this just cements my resolve to only buy online through Amazon. They've won themselves a serious fan today.
[Asus  Eee Pad Transformer Prime] HarnessTech:
Just wanted to follow-up here with the results of my return to Amazon.

Earlier this morning, I received a message from Amazon:

Keep in mind that I returned the tablet, keyboard dock and MiniSuit case.

So I emailed them this response:

About an hour later, Amazon responded with:

Note that $672.80 is the full amount I paid originally for the three items.

Interestingly, their math does not add up correctly, but they did state the total amount of the refund which is accurate. If they short me 10 bucks on the refund, who am I to complain? They accepted a return of a several month old tablet!

This is my very first return with Amazon. I'm thrilled to death that they would accommodate me like this. I was already a massive fan of Amazon and couldn't imagine myself being any happier with them. But today, they made me an ultra Amazon fanboi. :victory:

EDIT: I'm literally LOLing at this point. I just got a notification from Amazon about the missing $10.70 from their math. They truly did refund the entire 100%. I'm now at super ultra awesome crazy Amazon fanboi status.
[Asus  Eee Pad Transformer Prime] Horvaticus:
Ugh. I contacted Amazon via E-mail and they're pointing me towards the Amazon Merchant seller who I apparently bought it through. Did everyone else here purchase it directly from Amazon? What do you guys think I should do?
[Asus  Eee Pad Transformer Prime] ecatsab:
LUCKY

I just talked to them yesterday and I was told I was out of luck.
[Asus  Eee Pad Transformer Prime] tomh1313:
Amazon Refunds

I want to THANK, THANK, THANK EVERYONE on this thread. Wife ordered me prime for Christmas. Backordered and received first week of February. Not computer savy so thought wifi was my fault until brother-in-law checked it. One RMA fixed usb connector, wifi untouched but I tried to live with it. Second RMA, wifi fixed somewhat, 4 other problems were actually worse and quickly going downhill, plus 2 new problems when returned.

Saw another thread about BB & Amazon, called and got the really overdue return speech. 20% restocking fee. Stumbled into this ,thread, called back, emphasized what I read here.....returned twice & no repair. Asus admitted some problems but no fix. 5 mins later got return label in email. Thank you guys/girls. Not sure if true but read in some forum that a guy RMAed his 6 times. Hope he is getting a refund. :D
[Asus  Eee Pad Transformer Prime] fsalazar504:
Update: so I stated earlier in this thread that they gave me 80% back. I then later emailed with the whole Asus provided us with faulty hardware and provided no real assistance. Within an hour and a half after I sent my email I got the other 20% back giving me my full refund! Just wanted to add so that those of you getting 80% back know that you can easily reply to an email and get your full refund. Good luck all! And thanks to the OP and those who posted for the info!
[Asus  Eee Pad Transformer Prime] cotr:
I bought mine direct through Amazon Prime but they arent budging from the "deal with the manufacturer" line

Would any of the people that were able to get 100% refunds be willing to PM me their order numbers so i can show precedent? thanks
[Asus  Eee Pad Transformer Prime] fsalazar504:
Just relay them to this thread and state that you have proof many others that have had the same issue.

Did you only try one customer service Rep? If so I would suggest try another, I've read on here people have tried several different people at times.

My issue was they would only give me 80%. I waited till it reached their returns department and an email from them. I then replied with an email back suggesting that a restock fee was out of the question since this was a faulty device and that it would be at a loss for amazon to restock it.

Stuff like that worked for me. Give it a try one more time and if it doesn't let me know and I'll see what I can do.
[Asus  Eee Pad Transformer Prime] cotr:
I spoke to two different reps over the phone on two occasions. I even went to a supervisor. They cant get to the internet to see this forum but either way they both said no. I've asked for a couple people to PM their order numbers so I can reference it in an email.

The second time I called, they had the notes from the first call up.
[Asus  Eee Pad Transformer Prime] codyco83:
I talked to a guy a few weeks ago who told me he would check on this and took 2 weeks to send a reply saying I was out of luck unless Asus issued a recall. I called today and at first was told it would be a 50% refund since its been since February but after a few minutes of checking a lady told me it was in their system as a known issue and would be 100% refunded. I've already recieved my shipping label.

I called back to ask about my accessories I bought through amazon and got return labels for a case and a stand I bought. I also got credited the full amount for the stuff I bought that could not be returned (skinomi skin and some screen protectors) which came to about $40 dollars added to my amazon account.

All together I'm getting back all of the almost $700 dollars I've spent an this thing. I am very happy with amazon right now!
[Asus  Eee Pad Transformer Prime] DasVegan:
That's awesome! I actually called Amazon last night to give this a try since my TFP has been a massive disappointment. They agreed to give me a 100% refund!!! I also received my tablet back in February. The person I spoke to wasn't interested in staying on the phone after offering the refund so I figured I would call back when I call to verify my refund. They're doing this ~80% initial refund and then issuing the remaining amount separately. Sounded a little strange, but they said that's the only way they can do it. No matter, I'm stoked they are refunding my money on the tablet. I've never had a bad experience with Amazon. They rule.
[Asus  Eee Pad Transformer Prime] DustinV:
To those of you who have successfully received a refund on the prime, did you email them or call, and did you specifically ask for a refund or just a swap? Looking at the site they don't show any in stock (I have the 64gb grey,) so I assume they can only refund anyway? I love the tablet but it can be a pain to make everything work all the time. I see some people saying they have done combinations of each, just looking for some input.

Reason being, my prime has been lame on wifi and BT doesn't like to work ever since I got it, file transfer speed is horrendously slow, (not to mention when I am transferring files it says something about device not connected or files won't work on device,) screen likes to bug out bad when I'm using the keyboard dock attached, etc etc. I ordered it back in November, received in mid January. I've tried factory resetting (especially after updates,) and still no bueno.
[Asus  Eee Pad Transformer Prime] cmccracken:
I did not ask for either, I just explained my dissatisfaction and asked them what they could do for me. The customer service rep determined that it was not in stock for an exchange and that they'd give me a full refund. IMHO, if you call and immediately ask for something, it will immediately put them on the defensive instead of looking for ways to make you happy. You want to put the ball in their court so they can be a hero.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Thats what my approach was, explained that asus promised fixes, then said they cant fix it because its hardware related, thats when I got the offer for a refund.
[Asus  Eee Pad Transformer Prime] :
First I called and was promised only 80%, which was what they gave. Then emailed saying I'd already bought a TF-700 from Amazon for replacement and was much happier now, but that it bothered me there is no consistent policy (full vs 80%) so I still didn't feel completely satisfied.

Received a reply within an hour granting the additional 20%, no problem whatsoever, and now I am very satisfied with this resolution after 8+ months.
[Asus  Eee Pad Transformer Prime] cmccracken:
There is in fact a consistent and clear policy stating this.

Within 30 days (http://www.amazon.com/gp/help/customer/display.html/ref=hp_901888_prod_ce?nodeId=901908):

If you are beyond 30 days and they have been kind enough to accept a return anyway, then this policy applies (http://www.amazon.com/gp/help/customer/display.html/ref=orc_hp_s_retest?ie=UTF8&nodeId=901926#how):
[Asus  Eee Pad Transformer Prime] DasVegan:
I called specifically asking for a refund. I explained how I had to send my tablet in to Asus the day after I got it...no fix. Updates...no fix.

We spend about 150 a month with Amazon so I think that helped. Phone call lasted about 10 minutes.

I wouldn't bother emailing. Call, be respectful, all that.

Ordering my Nexus 7 this weekend. :)
[Asus  Eee Pad Transformer Prime] croldan72:
I didn't get a response to my question and was wondering if those that returned your Prime were all running stock roms? Mine is rooted, unlocked and running CM10. Just want to know if anyone simply wiped the machine and sent it back without re-installing the stock rom?
[Asus  Eee Pad Transformer Prime] :
Clear yes, but NOT consistent in this case. From my email...

"I am annoyed to receive an 80% refund when others were given 100% refunds by Amazon, including some who had their TF-201s longer than myself. This is not a consistent policy - my feeling is you should either charge restocking for everyone or give full credit equally."

Mine was unlocked, I wiped everything and flashed the full version of AndroWook's stock ROM based on .28. Booting the tablet went to the original Android setup screen as when I bought it. Had original box and all items/inserts/etc that came with it, so everything looked as presentable as possible.
[Asus  Eee Pad Transformer Prime] JonsConspiracy:
Do you think Amazon will take my unlocked bootloader Prime back? I rooted and unlocked it, hoping that custom ROMs would be more stable, but they are only worse. Anyone have luck sending an unlocked Prime back?
[Asus  Eee Pad Transformer Prime] Moothead2:
Why not just give it a try? The worst that will happen is that they'll either tell you no if you say over the phone/email it's unlocked or they'll send it back if you don't mention it and they find out.
[Asus  Eee Pad Transformer Prime] DustinV:
+1

A polite email worked for me, they replied within a couple of hours with a refund offer and link to a shipping label. This is one reason why I love Amazon.

Are you guys opting for another type of tablet to replace your prime? I want the tf700 but I'm seeing complaints of build quality and stuff. Are these people just being too picky in general or is it just the "nobody posts when there isn't a problem" phenomenon? I really like the 10.1 form factor so I think the 700 might be the only real way to go afterall.
[Asus  Eee Pad Transformer Prime] losangeles73:
SUCCESS! Full refund from Amazon.com!

Hey, all. I just got a full $648.99 refund after calling Amazon for the second time in an hour.

The 1st call had little success... basically the rep that answered was no real help, she sent me to a supervisor who was also no real help, but I kept making my point that Asus has no fix and I kept saying how Amazon had told me not to return my Prime and to wait for the fix from Asus.

I called back a second time and spoke with a cool guy who helped me without any real hesitation. I did need to explain briefly that Amazon had told me not to return it way back in March and to wait and I told them how I spoke to Asus and Amazon like 10 times about this manufacture defect.

I told him I just wanted a working product and that the Prime would never work rate because of the built in wifi flaw. Soon after he said he'd give me a full refund.

They already emailed me the RMA, so I am very pleased with this result!

Just make sure you tell them that your friends already got their full refund from Amazon and that Best Buy started swapping out for the 700T 2 months ago. I ALSO THINK IT REALLY HELPED that I told him how I've been an Amazon.com customer for 15 years and that all my family are customers too, and that this is the first ever problem I've had.

Awesome!
[Asus  Eee Pad Transformer Prime] Mcnia:
I think email is the way to go. I emailed also and within 20 minutes had a response back saying a refund had been initiated and got a link to print a shipping label. Full $499.99 refund, nothing about 20% restock fee or anything, and don't even have to pay to send it back. That was 10:00 Tues night, this morning (Friday) the refund was on my card. Great customer service!
[Asus  Eee Pad Transformer Prime] quartercirclebak:
+1 on the email assistance. Sent a detailed and polite email and they hooked me up with the return labels. Really, really impressed. I want to wait until Amazon is selling the TF700 again before I buy it, just to have them as a backup in case anything goes bad with the Infinity! Major loyalty points for that one.
[Asus  Eee Pad Transformer Prime] :
The post before yours answered your question. Yes, mine was unlocked and they accepted it.

Besides the one gripe I posted above, which was really my case for a full refund vs 80%, in my email I stated being grateful that Amazon was making this special exception for Prime buyers. Also that I'd purchased a replacement from them already, which may have helped and made me feel better too, in that it was more of a swap than a lost sale for them.

Had two Primes and now the TF700 (have 201 dock), all from Amazon. First Prime in early January had severe faulty screen issue (vertical lines slowly covered screen when turned on after off/sleep), returned it after two days. Got second Prime end of January, screen was fine but had same weak wireless as many others, as well as ANRs, random crashes, SODs, that varied in severity over several OTA updates, but there was always something. Eventually rooted & unlocked seeking solutions from custom ROMs instead of ASUS, which imo were much better than stock but not total solutions.

The new TF700 has good wireless (wifi, BT, GPS is great), less ANRs but still a few, only 2 reboots in ~3 weeks which weren't like the Prime's but seemed very app-specific. Came with .26, had .30 OTA no issues, everything stock. It seems like my Prime without most of its problems, with the better resolution screen.

So far for me it's made a sufficient difference that I"m satisfied using the tablet now instead of frustrated. Others seem to have legitimate issues that I don't, so I can only speak from my own experience. I expect that JB will make it even better.

Amazon has the TF700 32GB Gray in stock according to their site. Not the one you want?
[Asus  Eee Pad Transformer Prime] DustinV:
feems altris

Good info, thanks. Also I guess I either have to wait for a 64gb grey 700 to show up or get one from Best Buy. From what I'm hearing Best Buy is pretty good with their return policy on these kind of things. I heart amazon but I don't really want to get the 32gb.

Anyone have any experience with BB relating to the tablets?
[Asus  Eee Pad Transformer Prime] quartercirclebak:
Waiting for the 64, but thanks for the heads up...
[Asus  Eee Pad Transformer Prime] wisjohl:
All,

Thanks for all the great info. I contacted Amazon via chat on Sunday, had RMA and shipping label in hand, returned via UPS on Monday, got the FULL refund on Thursday, ordered TF700 on Friday and just 15 minutes ago, got it at the door.

I have no special memberships etc and only spend a few hundred dollars a year at Amazon. Great customer service and follow-up. Will let you know how the TF700 compares...

:D
[Asus  Eee Pad Transformer Prime] azj:
exchange/return accessories too?

I've got a later issue Prime, keyboard and (Poetic?) case that I received as a gift. I know all was purchased at Amazon. I'm seriously thinking about trying to get Amazon to exchange it for a 700. If necessary, I'm sure I could get the original ordering info.

From what I've read, the 201 keyboard works fine with the 700 and wouldn't need to be replaced. I believe cameras, ports etc are in different locations so the case would need to be replaced. Is that right? Should I ask for a keyboard replacement anyway? Thoughts?
[Asus  Eee Pad Transformer Prime] aznflawless:
Whats the number to call ASUS?
[Asus  Eee Pad Transformer Prime] nmeofdst8:
I tried to get rid of my POS prime doing this yesterday and was told since I bought it from a third party through Amazon, Id have to get them to issue a refund. Said all they did is fulfill the order. I thought that was the point of buying through Amazon you'd bee covered in situations just liked this. Anyone successfully been in my situation and got refund through Amazon?
[Asus  Eee Pad Transformer Prime] reallybigabe:
FWIW - Just swapped out a TF201 (about 3 months old) for a TF700. They didn't have any new keyboards.

I did it at the Canex in Kingston, ON - So, yes, it can be done for Canadians as well.

Honestly, I actually had zero issues with my TF201, just milking the system for a free upgrade.

I actually enjoyed the TF201, like I said... it was a free upgrade.
[Asus  Eee Pad Transformer Prime] azj:
I did an online chat with Amazon today. They eventually agreed to issue an RMA for the tablet and the Poletic case (since they actually sold them) but not the keyboard (since it came from a third party). They'll issue a refund (hopefully the full amount) after they receive and inspect the goods. Good thing I kept the tablet box. I'm OK keeping the keyboard since, AFAIK, it works fine with the TF700.
[Asus  Eee Pad Transformer Prime] cotr:
Was able to send in the TF201 to Amazon and get back 80% return automatically. I chatted with them and asked for the remainder since its defective (truly was unlike the guy above who is "milking the system for a free upgrade."

They processed the additional 20% and I bought a TF700.
[Asus  Eee Pad Transformer Prime] Mubble:
Well today I got notification of a full refund on my Prime via Amazon UK.

£505 back in my pocket after 9 months of use. Didn't even have to argue the restocking fee.

Very impressed with Amazon, not so much with Asus. Glad to see the back of it to be honest.

Will reassess the tablet market early next year. For now my refund will go towards a nice new Canon lens for my camera.
[Asus  Eee Pad Transformer Prime] JonsConspiracy:
Easy

Wow, that was easy. I tried to send an email to return my Prime. Took them about 6 hours to respond, only to tell me that I must have used another account to buy it. They were right. I wasn't willing to wait another 6 hours, so I just did a live chat on the correct account and they sent me a return label within 10 minutes of starting the live chat.

I'm returning a rooted and unlocked Prime, hopefully that isn't an issue. I loaded up the stock JB ROM, and wiped the device before I sent it in. I'll follow up when I get a refund to verify that they will take unlocked devices back.
[Asus  Eee Pad Transformer Prime] dfirehawkc:
amazon is great

I purchased my prime in May and have been having issues with it almost the whole time. I just got done doing online chat with them. It took a total of maybe 5-10 minutes to get authorization for a full refund. They are aware of the issues and the only question I got asked was whether I contacted Asus about it. Now, I'm going to order the Infinity, which right now is $488.00. It will actually save me $11 by getting the Infinity, since I paid $499.00 for my Prime......go figure. So I get a better model and 11 extra bucks......I like it.
[Asus  Eee Pad Transformer Prime] TrekMD:
Dang, I may contact Amazon and see if I can do this as well. I'd love to return it to get the 700.