yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] trashcan:
Just tried my luck with Amazon online chat today. They let me returend both the prime and the dock. Great to know Amazon has excellent customer service. My next tablet won't be an Asus anymore.
[Asus  Eee Pad Transformer Prime] aznmode:
Congratulations. They denied my kb return but might try again later
[Asus  Eee Pad Transformer Prime] spalding1028:
Shipping mine out tomorrow. They gave me full refund on the tablet, and keyboard is TBD, but I won't be too upset if I take a hit on the keyboard. They really don't need to do this for us, and I really hope this comes back on asus one way or another. After seeing the success of the tf101, and after owning one of their ROG laptops for a year, I really thought this would've been a great buy, but I was unfortunately mistaken... I might buy another one of their tablets in the future, but I highly doubt, I'll preorder one again, not knowing any issues they might be having with it.
[Asus  Eee Pad Transformer Prime] MagicArc:
Let me know if you take the hit on the keyboard, i might be interested in working something out for it. What color?
[Asus  Eee Pad Transformer Prime] spalding1028:
champagne, but I have to send it into them before they try to hit me with a restocking fee. You might want to talk to Aznmode if he hasn't shipped his out yet. Sorry! D:
[Asus  Eee Pad Transformer Prime] kerapil:
amazon is refunding my tf201 too. great service from Amazon and also hassle free. I'm going to buy my next tablet from amazon too, don't know which one yet. I'm sad to part ways with tf201 but it makes no sense to keep it anymore
[Asus  Eee Pad Transformer Prime] lms24:
Guys, do you think Amazon would exchange my prime for a TF700? Has anyone tried that? I love my prime but the poor wifi signal pisses me off :/
[Asus  Eee Pad Transformer Prime] aznmode:
I would try getting a refund and that seems to be the route Amazon is going. Plus if you really want the tf700 you can buy it after and I think its even cheaper now. Or you can wait till what comes out of CES and wait for the newer tablets. IMO its not a huge jump from Prime to tf700 besides the screen resolution and IMO Prime on JB is much butter smooth than tf700 on JB even after unlocked. Wifi is slightly better for me but not by a lot.
[Asus  Eee Pad Transformer Prime] wethead4:
has anyone been unsuccessful trying to get a refund of the restocking fee?
[Asus  Eee Pad Transformer Prime] BTrack:
Have you read this thread completely?
[Asus  Eee Pad Transformer Prime] Jarocks:
I bought my prime through one of amazon's third party vendors. I contacted amazon support first in July, so far I've just been getting the run around from Amazon, Asus, and the third party vendor, with all too many excuses. Pretty much think I'm stuck with my prime.
[Asus  Eee Pad Transformer Prime] 18wheeler:
Just chatted with Amazon online. describe the problem, and get RMA label in 10 minutes. My order was just over a year ago. No question asked. Excellent Amazon customer services!
[Asus  Eee Pad Transformer Prime] AndroidPhan:
Just chiming in. I bought my prime January 17 of 2012 and contacted amazon Monday and was able to get a full refund as well. When I got then refund email I was charged with 100 dollar restocking fee. Simply called them and was able to get that 100 back as well. I'm typing this on my new infinity and couldn't be happier!! I've been in this mess since the beginning with Gary and everything. Hope everyone has luck!!
[Asus  Eee Pad Transformer Prime] surn34529:
My turn as well. Just called amazon today and sent it in. Bought 1/20/12 and sent 2/25/13. Only problem is that they did not guarantee anything about the restocking fee as many people above had heard. I'll talk to them about it after, just kind of glad I found this thread and a solution!
[Asus  Eee Pad Transformer Prime] aznmode:
Ya do it after you get the first refund.
[Asus  Eee Pad Transformer Prime] surn34529:
So I've just received an email from them that they are refunding $390, so $110 restocking fee. Should I contact them now or wait till it shows up in my account? Also, do you think pointing them to this thread would be beneficial?

Thanks!
[Asus  Eee Pad Transformer Prime] aznmode:
You can do it now. There's no need to point them to this thread. I didn't have to
[Asus  Eee Pad Transformer Prime] humanwickeffect:
I hadn't visited this forum in a little while but saw this thread yesterday and jumped on it. Hopefully Amazon gives me a refund, week see though! I bought it in April last year. Aside from the Wi-Fi, GPS, Bluetooth, light bleeding issues, and crappy design at the power port, I have had no issues with my prime and it is still pristine physically. I'm cruising my fingers and will post the results of my quest on here. I too will be using this refund to get an infinity if it goes through.
[Asus  Eee Pad Transformer Prime] surn34529:
Wow so I just called them and got the refund. I didn't even ask for a refund, I just asked about the restocking fee ("I'd like to inquire about the restocking fee") and they said hold up and 5 min later she was like "It's been more than 30 days...but your account shows that you're a loyal customer. I'll make a one time exception.")

Amazing customer service! Helps that I have prime and I buy a bunch of things through them (including some videos/movies)
[Asus  Eee Pad Transformer Prime] aznmode:
Congrats.. amazon is awesome isn't it.
[Asus  Eee Pad Transformer Prime] Tgure:
Purchased mine February last year, I contacted Amazon via chat to see my options with a dysfunctional tablet. They offered a refund, I received the refund minus $100 dollars, I contacted via chat again to inquire about the $100 and was told to pound dirt. So I called this morning and had to push a bit to get it but was offered a full refund. Excited to be done with this tablet.
[Asus  Eee Pad Transformer Prime] iloqutiss1:
Worked for me after almost 14 months!

I bought mine Jan. 21, 2012. Saw this thread and called today. I told them the wifi was weak and GPS didn't work at all. After holding for a minute or two she said they have a thirty day return policy but might make an exception in this case, after I attempt to resolve with Asus first. She transferred me directly to Asus who were no help. Called Amazon back and now have a shipping label to return it. Nice!

Update 3/23- Received $483 refund then called today and politely asked if they could do anything about the 20% restocking fee. Taken care of with no hassle whatsoever. Fee dropped. Amazon rocks!
[Asus  Eee Pad Transformer Prime] aznmode:
What are you guys buying next?
[Asus  Eee Pad Transformer Prime] hunter99507:
Just got mine refunded. Bought in December 2011 returned in March 2013.
[Asus  Eee Pad Transformer Prime] handtector:
shall I try to return it? hesitating.
[Asus  Eee Pad Transformer Prime] surn34529:
I was debating between a Nexus 7 and an iPad mini. I'm done with 10" tablets, need something more portable. Went with the iPad mini mainly for reliability (I don't have enough time these days to figure out wtf is wrong and to tinker) and for diversity (phone is S3)
[Asus  Eee Pad Transformer Prime] iloqutiss1:
Why yes.. yes you should. What have you to lose?
[Asus  Eee Pad Transformer Prime] ECEng:
i just packed and sent my 6 month old one, i was promised a full refund. :victory: my only worry is a slight scratch at the corner of the keyboard. i wonder if they care about it?
[Asus  Eee Pad Transformer Prime] aznmode:
I don't think they will care as long as it's no major damage
[Asus  Eee Pad Transformer Prime] ECEng:
you were right, they gave me full refund, :o now i can stop looking at that unable to unlock thread....
[Asus  Eee Pad Transformer Prime] Zetsubou.:
I have just been aware if this, Its August so I'm afraid I'm kinda of late to the party...

I've tried to contact the customer support (chat) and it seems they have no idea what I'm talking about and they kept referring me to 30 days policy. Is my better option is phone call?

Should I mention that there are others (xda users) who were able to return the device?

Were anyone able to do an exchange instead of refund? I might use that as a bargain.

What if device battery is defective?
[Asus  Eee Pad Transformer Prime] blabbersoft:
I just mentioned that my friend was able to get a refund and didn't mention xda because I thought they might take issue with routing the device. They kept telling me to call Asus and I explained that Asus wasn't helpful. They still charged me a restocking fee, but they took mine back. Try a few times and see if you can get a friendly csr. Calling seemed to be more useful for me.
[Asus  Eee Pad Transformer Prime] Zetsubou.:
Does it matter if you bought the device from a third party store through Amazon?

EDIT:

I've just talked with the customer support. They said since its a third party seller, I will have to go through them first. But the good part is that amazon will be the one to contact the seller, so hopefully this will give the seller a good reason to help me better.

Also, I explained to him that I'm hoping to have a different version (TF700T) instead of the broken TF201. I guess I will have to wait and see how the seller will responds.
[Asus  Eee Pad Transformer Prime] good4y0u:
Will it still work.if your out of warnt period ...but can prove you rma'd 6 ttimes ?
[Asus  Eee Pad Transformer Prime] Zetsubou.:
UPDATE:

After a week of calls and emails here is my sad results.

Amazon was helpful and understanding of my problem but unfortunately I bought my device from a third party seller, so Amazon said the matter is completely out of their hand. The third party seller immediately rejected me and told me if I wanted to try to return/exchange I would have to go through a court to do so. Asus said to I should have taken the 17$ and the dongle and go home, and I'm already too late to do so. So, my pitfall was that I bought the device from a third party.
[Asus  Eee Pad Transformer Prime] vvibbb:
My story:

Bought one from Amazon UK in April 2012

Contacted Amazon back in March 2013 (return reason "doesn't work properly") and got my return label with no questions asked :)

Packed it and let it sit beside my TV so I won't forget to send it

2 weeks ago (yes, more than 4 months later) finally sent it...within a week I got the full refund!

I was quite happy with the build (read "looks") of the tablet, but annoyed me the painfully slow RAM...SGS (single core) was a lot faster in some areas 3 years ago...so I'm kind of sad to see it go

Would anyone care to recommend a replacement? There are a lot of discussions about the Infinity but half of them are about disappointments...so should I? How about VivoTab Smart? Lately I've been looking at Sony Xperia Z Tablet...I would have gone for the Nexus 10, but it looks very cheap (I'm talking about physical look)
[Asus  Eee Pad Transformer Prime] good4y0u:
sending back

anyone find a way to put a stock recovery back on the jb tab? before sending back or does it not even matter ?
[Asus  Eee Pad Transformer Prime] good4y0u:
Got a full refund * edit

Getting a tf701 next I think...
[Asus  Eee Pad Transformer Prime] warrenbos:
I have just got a full refund for my Prime purchased in March 2012 from Amazon UK
[Asus  Eee Pad Transformer Prime] abovebeyondgal:
well , from where i bought my prime they even dont know what im talking about .

i really got desperate , my prime lay down in my closet for over a year

what can i do !?
[Asus  Eee Pad Transformer Prime] fifthlake:
Return without packaging?

I purchased my prime in Decemberof 2011 and I have never been happy with the same issues as everyone else (gps, poor wifi, hot pixels). I have RMA'd once to Asus for a faulty SD card slot. After seeing this thread I decided to see if I could get a refund as well. Unbelievably to me Amazon has issued an RMA for a refund. I explained that I will be buying a different tablet from them (dont know if that helped or not).

My question is - has anyone returned their prime without the original packaging? Will Amazon accept my return without the original packaging? I looking only have the tablet and charging cord at this point...
[Asus  Eee Pad Transformer Prime] good4y0u:
Don't think original box matters... honestly... and charger would be something iif you can you'd want to include.
[Asus  Eee Pad Transformer Prime] b4u2:
I bought my Prime from Staples. Anyone know if they will take the prime back and/or give refund?
[Asus  Eee Pad Transformer Prime] SFG:
How long did it take to get refunded? Was yours unlocked?
[Asus  Eee Pad Transformer Prime] ratman6161:
Hmmm...not according to this...

When you say its been pulled from inventory do you mean the Transformer Prime or the Transformer Infinity because I'm still seeing the Infinity? The Prime is still on sale too, though only from partners, not Amazon itself. But the infinity listing is from Amazon.
[Asus  Eee Pad Transformer Prime] bggarric:
Did not grant me a refund....

So, I called and basically gave the same speech as everyone else. Told them that I purchased this product back in January, and despite some problems when I got it, kept the device because Asus promised updates would fix the problems on the tablet. I stated that many had RMA'ed their Primes with little to no improvement, and that the Prime is still not working as advertised.

I was polite the entire time and stated that others in the same situation were granted full refunds by Amazon (and that it was great that Amazon was stepping up and filling the gaps that the manufacturer was leaving).

However, the internet chat representative said I could only return the tablet for a 50% refund.

Any suggestions?

Is it better to call?
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
The 64gb infinity has been pulled by Amazon, check for yourself
[Asus  Eee Pad Transformer Prime] cmccracken:
I would recommend calling (use the "Call Me" feature on their website). It is more personal and much easier to communicate effectively. Also, ask the rep to check with their supervisor. I think everyone who has called so far has been able to get a full refund. My call took about 20 minutes.
[Asus  Eee Pad Transformer Prime] Wahaha123:
im in the philippines right now, but i bought (online) & received my prime(64gb) in the US. can you refund the prime from here and buy an amazon infinity here as well?
[Asus  Eee Pad Transformer Prime] cmccracken:
The worst you can do is call them and ask. FWIW, one of their major call centers is in the Philippines. When I talked to them the other day they said they were extra-busy because Philippines was offline from the earthquake. You don't get your refund from them until they've actually received the Prime that you shipped back, so it could be a time-consuming process from there if it has to go back to the states.
[Asus  Eee Pad Transformer Prime] welladjusted:
They received my prime fri afternoon and I got the refund email tue morning. after talking to them the second time they immediately sent a refund email for the other 20%. Both amounts were back on my card when I checked that afternoon. Not unlocked, but rooted.
[Asus  Eee Pad Transformer Prime] ratman6161:
Mmmmm, you didn't say the 64GB so I wasn't looking for that. But the 32 is definitely there. Why would there be a difference. And what does "pulled" mean? Couldn't it just be out of stock?
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Because of customer complaints, they pulled them. Read what it says on their page, they are checking their inventory to see how widespread the problem is.
[Asus  Eee Pad Transformer Prime] chamberc:
That message has appeared multiple times since January.
[Asus  Eee Pad Transformer Prime] Nefariouss:
I did this a while back with mine. Unlocked and I did it all through email support. I did call to get the 20% restocking fee refunded that they tried to charge me.

Went to the Note 10.1, much better device. Now I just have to unload my prime dock.
[Asus  Eee Pad Transformer Prime] Moist:
This is excellent news. I too have got my return details. May I ask what you said to stop the 20% restocking fee? I was not aware they even did that...
[Asus  Eee Pad Transformer Prime] Nefariouss:
Yea I emailed them saying I had multiple rma's with the manufacturer trying to correct defects. They were never able to be fixed. I requested amazon refund since manufacturer was aware of the problems and had discontinued the item. They replied they would make a one time exceptional due to the nature of the problems. When my refund email came back after they received the tablet they had deducted the 20% which they have in their policy for returns over 30 days. At this point I just called them up and said that the restocking fee shouldn't apply since the email they sent me stated they were making an exception to thier policy. Dude put me on hold and came back and said he was sorry for the problem that the return label had been keyed in wrong and he would be refunding the 20%. Then we made fun of the elevator music amazon plays while on hold
[Asus  Eee Pad Transformer Prime] jmeridith:
I would love to exchange my prime for an infinity through amazon, but they sold me a brand new one in march for 315 so whats the point, I cant expect them to do something like that. they have been too good to me already.
[Asus  Eee Pad Transformer Prime] Gersonian:
Worked for me! Amazon is sending me return labels. I went ahead and ordered a tf700. I am going to be more patient on modding this one and be sure to take advantage of any return periods. I was too engulfed by my tf200 to return it, and that was a huge mistake. Thank goodness for Amazon customer service!
[Asus  Eee Pad Transformer Prime] gsmiley:
Thank you guys for the tip. Amazon helped me out too. Sent out an email to them about my situation and they immediately sent me a reply with a return label to print. I wish the tablet would have worked properly, I def would have kept it.
[Asus  Eee Pad Transformer Prime] jupppo:
Amazon in Germany takes also back my Prime! I have one question. Does the dock (keyboard) from the TF201 also work on the TF700T?

J.
[Asus  Eee Pad Transformer Prime] ixemerix:
It's great to hear about the possibility of returning the prime here in europe. I just received my tablet from RMA yesterday. Sent it in due to weak Wi-Fi and BT signal. I cannot use the tablet with Wi-Fi at the first floor of my flat...

ASUS checked my tablet and didn't find any defect. They sent it back without doinig anything. Now I'm really pissed about ASUS, already contacted the support team...

Maybe I try it at the store I bought it (unfortunately a little, unknown store in austria). And I don't want to RMA it again, because ASUS thinks this weak Wi-Fi is ok for a expensive piece of ****...
[Asus  Eee Pad Transformer Prime] Nefariouss:
Yes
[Asus  Eee Pad Transformer Prime] Mubble:
How long have you guys owned your Primes before returning them to Amazon?

Had mine since February but after three RMAs, I'm ready to get a refund.
[Asus  Eee Pad Transformer Prime] cmccracken:
I had mine since January, with one replacement exchange from Amazon within the first 30 days (then I stupidly waited with false hope for Asus to do something).
[Asus  Eee Pad Transformer Prime] 7786:
Me and 2 of my friends bought ours from the amazon warehouse back in March. We all had them returned for full refunds this week.
[Asus  Eee Pad Transformer Prime] gaetawoo:
what did you tell them when you called back to get the 20% back?

I just talked on the phone with an american girl and she was totally supportive about refunding it but since it was so late (i ordered in November (first day of preorder) but didn't receive it until Jan. 21) they had to charge the restocking fee. if i had called in march or april they could have done somethign about it. anyways, i got the email. so i'm going to take it back to stock as much as i can (it's unlocked). but i'd like to know the best way to argue for the 20% fee to be refunded also.
[Asus  Eee Pad Transformer Prime] jupppo:
I had mine since march!
[Asus  Eee Pad Transformer Prime] Defiant79:
Thanks OP!! Got my refund from Amazon today! Now gotta sell my dock, unless Asus will take it back.

Now on to the next one. I like the Infinity but I'm seeing to many of the I've exchanged my Infinity 2-3 times just like we did in the Prime in the beginning. May have to look at the Galaxy Note 10.1

Good luck everyone with your devices!
[Asus  Eee Pad Transformer Prime] cmccracken:
I got my refund today as well. It initially came in as full amount minus 20% restocking fee, but I called them up and they credited the rest to me. The rep I initially talked to told me that might happen, and just to call back if the amount didn't come through correctly as they did authorize the full refund amount. I promptly converted my refunded into an order for a Galaxy Note 10.1 that should be here tomorrow. I am so relieved to be finally done with this Asus nightmare.
[Asus  Eee Pad Transformer Prime] lgboy5889:
I just got off the phone with Amazon and they just sent me an email with an authorized return label. I asked if I'll be given the full refund, and he said that he doesn't know, but once I send in my prime, then they'll determine it. Is this the process most people are going through? I just don't want to send it in, and then have them say, "oh we'll only refund you 50%" or something like that. I told him that there's multiple other people I know who have received full refunds for a similar order and I just want the same level of service, but he told me I just have to wait and see what happens with the mail in.

I just wanted to see if this process was similar to what others have experienced?

Thanks
[Asus  Eee Pad Transformer Prime] cmccracken:
I was told from the very beginning that I would be getting a full refund and that if it didn't process that way to call back and they'd correct it. I never had to ask or negotiate with them, they just offered it from the start. I would have asked for a supervisor to confirm a full refund before shipping it back.
[Asus  Eee Pad Transformer Prime] Egregious Philbin:
I'm calling tomorrow, my machine just had a screen crack over the weekend, and the micro sd port broke a long time ago. Not cool, we will see what happens with amazon.

---------- Post added at 03:35 PM ---------- Previous post was at 02:35 PM ----------

Update: I just called today, got a very very nice lady on the phone, explained the micro sd slot that destroys cards, and the wifi, the gps and the cracked screen, said they would refund minus 20%, but that, because its defective, I should call when I get refund if they don't refund in full.

Question, I will probably get the Infinity (I have the keyboard), will I be able to restore all my paid apps when I get a new machine? I assume that when I set up my google account it will do that?
[Asus  Eee Pad Transformer Prime] gaetawoo:
Yes, that All travels with your account. I'm returning it and getting 2 nexus tablets instead.
[Asus  Eee Pad Transformer Prime] AdyCarter:
Original TF201 from Amazon in March, Replaced it in April with another one.

Emailed last night, getting full refund.

UK, Non Prime Member
[Asus  Eee Pad Transformer Prime] Egregious Philbin:
One last question, I printed out the labels, does Amazon send you the box to return the item, or do just buy my own?

I have the original box and all that, but would need a box to include, etc.

thnx
[Asus  Eee Pad Transformer Prime] cmccracken:
You're on your own for boxing/packaging. It doesn't have to be perfect, the rep I talked to said you could use a shoebox or something. I have a few packages a week coming from Amazon Prime, so I had a healthy stock of boxes and padding around.