[HTC Salsa] vigoos:
This is what HTC replied-

" Mentioned below all the answers in the order that they were questioned:

1. We would like to inform you that HTC Desire C was developed in a way that it supports Android 4.0. There is a difference between the hardware of the devices that come inbuilt with a specific software and the devices that can be upgraded. Also, we work hard to ensure each of our products has the optimal user experience and therefore some products will remain at their current version of Android.

In general, devices with 512MB ROM or less will not be upgraded to Android 4.0. These devices include the HTC ChaCha, HTC Salsa, HTC Wildfire S, HTC Explorer, HTC Desire HD and others.

Also, we request you to please check the following mentioned web link to know more about Android 4.0 upgrade for HTC devices:

http://www.htc.com/in/help/android4faq/

2. In regards to the low internal memory of the device, we would like to provide you with few steps and several settings to be changed to free up the internal memory of the device. Please perform the same on your device.

If the available storage space of the internal storage is low, we request you to kindly clear cache and data, transfer files from internal memory to storage card to free up some internal memory. From the Home screen, Menu> Settings> Application> Manage Applications> All> Menu> Sort By Size. This will provide you with a list of which applications are using the most data. Any applications (with the exception of Contacts) that are using more than 10MB of data can be cleared by tapping the application and selecting clear data or clear cache. Clearing the data simply erases all of the data in internal storage associated with the application.

2) The steps to move an application to the SD card are as follows: An application can only be moved to the micro SD card if it was designed by the developer to have that function.

To install applications to the micro SD card, kindly perform the following steps on the device:

1. From the home screen please press 'Menu', followed by 'Settings', then 'Applications' and finally 'Manage applications'.

2. Now, under the 'Downloaded' tab, please tap the application that you want to install on the micro SD card

3. Now, tap 'Move to SD card' option.

NOTE 1: If the Move to SD card option is grayed out, this means that the application does not have the capability to be installed on the micro SD card. Please contact the developer for support details.

NOTE 2: You will not be able to use the applications on the SD card if the handset is on Disk drive mode connected to a computer.

In case, if you want to move multiple applications at a time, you may use third party applications available on Android market like 'SD Move' or 'Apps to SD' etc.

3. In regards to the OTA updates for the low internal memory issues, we would like to inform you that any changes that can update the internal memory of the device (or increase it/change it to SD card etc) will result in voiding the memory of the device.

Some updates do get released from time to time to provide the user with the optimal usage of the device. These updates are country and devices specific. You can check for the OTA updates for your device by following the below mentioned steps:

1.Tap the ‘Menu’ icon.

2.Then tap on ‘Settings’.

3.Then scroll down to ‘About Phone’ and tap on it.

4.Then tap on ‘Software Updates’.

5.Make sure that ‘Scheduled Check’ option is ticked.

6.Now tap on ‘Check Now’.

4. In regards to your fourth concern, we would like to inform you that, to keep up with the fast moving technology and as per the user expectations, HTC releases new devices from time to time. Newer devices means adopting to the new technologies easily, and as such HTC helps it's customer's to get equipped with the latest (technologies and changes) in the mobile world.

5. We do apologize for any inconvenience that you might have faced in getting in touch with the HTC representatives. Please find mentioned at the end of this mail, the options and the ways to contact HTC.

6. We have forwarded your feedback (for the Kernel code for HTC Salsa, to enable customers to use ICS on their devices) to the technical team and they should work on the same. We request you to keep yourself updated on the developers site for the release of the code.

You also mentioned that you have rooted the device to get a better internal memory for your HTC Salsa, we would like to inform you that we do not recommend our HTC customers to convert or root the device as doing so voids the warranty of the device and also it may cause hardware to malfunction.

NOTE: We do not provide support for rooting and unlocking the bootloader.

Disclaimer: Unlocking your device allows you to install custom Operating Systems (“OS”) onto your device. Custom OS’s are not tested as thoroughly as your original OS, and unlocking your device may void all or parts of your warranty. HTC disclaims any and all liability for proper functioning of your device after the bootloader has been unlocked and for data lost in the unlocking process. To prevent unauthorized access to your data, unlocking the bootloader will delete all personal data from your device including applications, text messages and personalized settings.

Note: It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.

You can also refer to the direct web link for any troubleshooting assistance on HTC Salsa device: http://www.htc.com/in/help/htc-salsa/

You can also provide your feedback to us via survey form, which you will receive in your mail. This will help us to maintain excellent customer relationship, we request you to kindly fill the same for us after closing the ticket."

---------- Post added at 01:42 PM ---------- Previous post was at 01:06 PM ----------

Gave them a piece of my mind-

Hello,

In point no 1, even Gingerbread requires atleast 1 GB internal memory for the phone to have a medium number of good apps & games . I am addressing this issue in the next point. And check your facts, Desire HD has more than 512 MB RAM. But even Desire C has 512 MB ROM like Salsa. Even our processor is faster. But if you can't give software, give us a worthy kernel.

In the point no 3, do you consider me to be a kid or what?? Firstly there are so many bloated apps in your rom. And even behind my phones box it is given 512 MB internal memory. Okay giving you a benifit of doubt by saying total memory comes to 410 MB. But still the total actual memory doesn't come to 512 MB. That means you lied. Now don't tell that it is different in each phone as I got my numbers checked from all handsets over the world.

Now on your phone releases, I don't mean to say that don't release phones so fast, release them in a controlled way such that you can maintain them. And what you do with Salsa justifies my words.

I meant to say by releasing that update that optimize the memory usage.

In all forums, check what your customers say. It is so very unbecoming of a company of your stature not giving updates. Even check below the topic of that blog of yours where you ask for customer satisfaction.

If you can not give us updates or a kernel, with all respects, but very sorry to say that it proves you can never satisfy a need of your customer.

I rooted my phone because I had no other option. You didn't give updates nor did you give support. I have got my own firmware that I use. And just to clarify, I am a developer.

Hope to see a proper reply as soon as possible,

Vignesh Iyer.

Sent from HTC Salsa running unofficial CyanogenMod7.