yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] azj:
After assuring a full refund with customer service I sent my Prime back using the supplied RMA. They quickly supplied a gift card for 80% of the value. I contacted them again about the remaining 20% which they agreed I was due. When I didn't get another gift card after a couple days I contacted them again. They had accidentally issued a credit back to the buyer (it was a gift to me) instead of a gift card to me. So, they issued a credit for the 20% to my account and the original buyer gets to keep her refund as well. Good going Amazon!. My new Infinity arrives today.
[Asus  Eee Pad Transformer Prime] Lock-N-Load:
I am giving great thought to doing this on my TF201 when I get it back from Asus from getting bricked on the JB OTA update. Kind of over this tablet and it's issues. I never really performed as expected or sold, the whole GPS issue, and just general lack luster experience from day 1.
[Asus  Eee Pad Transformer Prime] hope32:
Just wanted to thank the op. I was able to return my Jan 2012 prime to amazon for a 100% refund last month. I'm so happy to be rid of this POS I will never touch another Asus product.
[Asus  Eee Pad Transformer Prime] chivas228:
i wish fry's would do this...
[Asus  Eee Pad Transformer Prime] LTLFTCer:
And Office Depot. I tried yesterday with no luck.
[Asus  Eee Pad Transformer Prime] kwineon:
What are my chances of returning the prime I bought on January 23rd from Amazon? It first had an issue with the camera, and I sent it in for RMA. Then, it bricked after updating to JB (from Asus over OTA) then attempting to unlock their boot-loader through the Asus tool.

The issues with this tablet are pretty rediculous...and I would much rather have a new phone instead at this point. :/
[Asus  Eee Pad Transformer Prime] Rogue100:
Well, I did say I would respond with an update on my experience with this process in my first post. Forgot to do so initially, but doing so now.

Anyways, I was able to get the refund as others have described doing. They did initially leave out the restocking fee in the refund, but after calling them, I was able to get them to refund that as well. I did have to go back and forth with the customer service rep a few times though, before they agreed to issue the restocking fee. In the end though, I do have my full refund.
[Asus  Eee Pad Transformer Prime] sunseaker:
Well, just to report that Amazon DE has agreed to a full refund. Contacted them by e-mail and got the refund approval within 90mins. Tablet is going back tomorrow. Now to decide on what to get. I like the Infinity but once bitten twice shy as they say.
[Asus  Eee Pad Transformer Prime] BTrack:
FYI, I did the same thing. Returned my Prime to Amazon for a full refund, kept the dock, and bought an Infinity. I am very satisfied with the Infinity particularly after the Jelly Bean update.

Also, in case you have one, the TF201 dock fits and works perfectly with Infinity.
[Asus  Eee Pad Transformer Prime] quinnco:
I just talked to Amazon and they are still refunding.

I just had them call me via the "Call Back" function and the first person (Sasha) listened but said it was out of the 30 day window. I was very polite and said that I had a boat load of problems and that it had been RMA'd to ASUS twice and still no joy on the device. (RMAs for OTA Brick and Battery drain) She was firm that it was out of the 30 day window and it was up to ASUS now. I then POLITELY ask to talk to a supervisor. She put me on hold for a few min when Annie B got on the line. I again went through the problems and the RMA’s and that it was just not working out. So much that I had bought a different tablet because this was such a pain. Again was very polite and courteous to her and she was as well. I then said that I would have not even considered calling Amazon but a friend of my had told me he got a replacement a month ago (all true). I told her my friend had bought his for the 2011 Christmas holiday season as well and that he had just got his replacement. I also explained I had a VERY early serial number 00095(True) and that they just did not seem to work right and ASUS was just giving me the “we will fit it on next update” line.

Well I must have convinced her, so she said they did not have any in stock and that she could only offer me a refund. She asked if I still had the credit card that I had bought it with. I said I did, she said she was going to be getting me a return label and that she would personally ensure I would get a full refund. I said great and that I would probably be just buying something else from them as soon as the refund came through. I now have the return label in my inbox.

IMPORTANT!!! Be polite and courteous. They want to help their customers. I think it may also have helped that I am Amazon Prime. It just goes to show how much Amazon wants to keep its customers happy and they go out of their way to make it so. Here is just one of the reasons I am a prime member and why I buy from Amazon. Great Company!

I will update this post when I get my refund. ~Q

24Oct Update-

Today the refund came through. I returned the device with the Amazon return label and two days later have an e-mail that I have received my refund. They initially charged me the 20% restocking fee but I called and they refunded me the rest. Thanks Amazon. ~Q
[Asus  Eee Pad Transformer Prime] vincepg13:
Managed to get a full refund on a 9 month old prime which developed the green camera and failed to perform in general. Took literally a minute on amazon chat, cheers guys, onto the Microsoft surface
[Asus  Eee Pad Transformer Prime] Infinite Jest:
I was considering picking up one of these cheaply used to replace my HP TouchPad, but this thread has officially scared the hell out of me.
[Asus  Eee Pad Transformer Prime] PuroKaibil:
I just used the "Chat" feature from amazon and here is what I got:

"Thank you for waiting.4:19:57 PM

I have escalated your issue with our lead supervisor. 4:20:14 PM

What we have agreed since looking at your account history.4:20:40 PM

We can process as a one time exemption we can have the item returned for a full refund."

And the key statement from my part was: "I absolutely LOVE Amazon. Check my order history. Can you help me out here?" as pointed out by one of the poster here.

Thank you guys.

FYI... I ordered mine back in November-2011 and received it in January 2012
[Asus  Eee Pad Transformer Prime] rickgalan:
I just hopped on chat, and very politely explained the situation with wifi and GPS, and asked if there was anything they could do. 20 minutes later, full replacement, including the keyboard, with no restocking fee.

Amazon is AMAZING.
[Asus  Eee Pad Transformer Prime] sebbysludge:
I dont understand why a lot of people dont like this tablet. ive never had any issues
[Asus  Eee Pad Transformer Prime] strabo100:
Because not everyone was able to get a working prime without issues. Mine had wifi and gps issues as well as hard brick.
[Asus  Eee Pad Transformer Prime] Smity123:
Wow, I'm surprised Amazon is actually doing this without putting up much of a fight. Good to know and glad that you guys were able to return it. I think Asus did a ****ty job on releasing the tablet more so looked to be rushed.

Recently just read about the Nexus 7 partial refund program which Asus should have done with us, early adopters, maybe towards the infinity...

Oh well I still love mine and even though the wifi is junk the new Energy Rom that was released is the best thing for this tablet so far.
[Asus  Eee Pad Transformer Prime] ScriptJunkie:
Any hope, Fry's would do this?

Have you tried to return it at Fry's? I also bought it there, and I was thinking on giving it a try. You know, telling them i wanted to returned in manufacturer warranty, because of the wifi/bt/gps problems.
[Asus  Eee Pad Transformer Prime] blot:
Just tried chat yesterday and got denied. They basically said it was outside of their 30 day return window and that I should check with Asus. Should I try chat again or just call?
[Asus  Eee Pad Transformer Prime] rickgalan:
I dunno. All I did was tell them about the design flaws and hit Asus wasn't really willing to do anything about it. They actually suggested the refund.
[Asus  Eee Pad Transformer Prime] jpk17:
Thanks to OP and all for sharing their experiences. I just refunded my prime for a full refund as I've also had weak wifi/no gps. This was a preorder Prime! I am a prime member and used the chat feature to make my plea. By far the key was explaining that ASUS was unhelpful in remedying the issues. I did not ask for a refund, just a replacement and they said full refund as replacing a product I've had so many issues with didn't make sense... Totally chat time.. 5 minutes 33 seconds :)

Thanks again!
[Asus  Eee Pad Transformer Prime] Stoersender:
Yesterday I got amazon's confirmation mail that I'll receive a full refund.

I had to chat only once with them and explained the wifi and gps problems: Asus promised to fix the wifi problems with several updates and after receiving jb nothing really changed. 10m away from the router only half the speed. I also explained that the gps is nearly non working (I know there is a dongle, but that's no solution for me).

Took them three days, but finally got my refund.

My prime was UNLOCKED and even that I'm living in Germany I had the US JB version installed. No problems with returning, just took a little while longer than I'm used to.

So now I got myself a Galaxy Note 10.1 :)
[Asus  Eee Pad Transformer Prime] UrbanDroid:
What if a prime happens to be bricked? I don't want to be dishonest about anything, but I've had nothing but trouble from this tablet. Unfortunately I had it hard brick with me the other day and it is now useless. Has anyone contacted amazon with a bricked prime and successfully received a refund?

Sent from my CM10 Licorice Bean'd RAZR using Forum Runner
[Asus  Eee Pad Transformer Prime] ZeDroid:
Same experience here :)
[Asus  Eee Pad Transformer Prime] vadimo:
im getting new, my first tablet: Prime in December 2012 and this thread makes me worry.

I heard before that Asus quality control is bad at the first release batch but then it improves.

are you all guys here with the bad batch?
[Asus  Eee Pad Transformer Prime] BTrack:
There was no good batch. All the primes suffer from weak wifi and gps.
[Asus  Eee Pad Transformer Prime] PuroKaibil:
Mine is long gone. I'm the happy owner of a nexus 10 now. :)
[Asus  Eee Pad Transformer Prime] vadimo:
regarding wif-fi was there a fix ever maybe not by asus?
[Asus  Eee Pad Transformer Prime] BTrack:
Asus threw some software updates out there but the problem is related to the aluminum cover and some other engineering mistakes. They tried to correct the GPS with a free dongle but didn't offer a hardware solution for the wifi.

That's why you see some many people returning them to Amazon and Best Buy.
[Asus  Eee Pad Transformer Prime] david84us:
You still can return Prime back for a full refund after 11 months?
[Huawei MediaPad, T-Mobile SpringBoard] luvduchovny:
Engadget has a review:

http://www.engadget.com/2012/08/31/huawei-mediapad-7-lite-hands-on/
[Verizon Samsung Galaxy S III] mpetruzz:
So I haven't had any issues with my IMEI yet, knocking on wood. But I'd still like to back it up just in case. There have been some awesome apps to unlock, etc. I was wondering if there is anything out there to backup the IMEI info. I'm not techie enough to use some of the current methods.

I read that there is something in Synergy that automatically does it. Is that something that could be extracted and made available??

Just looking for suggestions on the best/easiest way to do it.
[Verizon Samsung Galaxy S III] pyunny:
to my knowledge there is no app as of yet to backup your imei. the .zip extracted from the new synergy builds must still be run through recovery. however, you don't need to be worried about losing your IMEI unless you're planning to root and flash some roms and if that's the case it will be simple to backup using that .zip.

If you plan on staying stock for a while but want to back it up just for peace of mind you should try the qpst method found on the forums -- i'm not very tech savvy but with the instructions and pictures it was a very simple process. and now i can sleep a little bit more easily
[Verizon Samsung Galaxy S III] mpetruzz:
I've been using beans with no issues. But with JB hitting soon I'm sure ill be crack flashing.
[Verizon Samsung Galaxy S III] tekrhino:
I'm not aware of any app as of yet to back up your IMEI, but there a good thread on here with a method of doing so.

http://xdaforums.com/showthread.php?t=1852255
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
Hi all,

I have just switched to 3 in the UK and have noticed that there appears to be no data when the phone rolls back to 2G (out of 3G/HSPDA coverage) so I get no GPRS.

Is this right?

I am aware that 3 uses Orange for voice and calls when out of there own coverage areas, but should I not be getting GPRS on Orange?

Thanks.
[Galaxy S III Q&A, Help & Troubleshooting] mancuk29:
Yep three are 3g or 3g+ only
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
Oh dear..

Thanks for your reply.

Is there any solution to get GPRS while on Oranges 2G network?
[Galaxy S III Q&A, Help & Troubleshooting] keirmccann:
nope!!!!
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
Oh dear, dear!

This isn't good news for me! Slow connectivity is better than no connectivity!

Hmmm, seems like I am not 'On the network for built for the internet' if I get NO internet! :eek:
[Galaxy S III Q&A, Help & Troubleshooting] nickkyboy36:
to be fair, i rarely find myself in an area of no signal, but when I am, 3's internet speeds are outrageously fast.

well worth it
[Galaxy S III Q&A, Help & Troubleshooting] mancuk29:
It's ok in 97% if the UK when it's good it's very good but when it's bad it's bloody awful

I went to Scotland a week and found the 3% of the country without coverage it killed me no.internet or phone for that matter

In defense of 3 they are superb value where else could you get 2000 mins 5000 text 5000 3 to 3 minutes and unlimited internet for £36

I.use around 7gb per month via my phone and tethering
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
Hi guys,

I'm not denying when there is 3G (and above) coverage it is very good. I was just shocked to learn that there is no GPRS backup, for me I'd rather have very slow data than none at all... It would appear from what I've found out that they don't want the users to have 'a bad customer experience' when on GPRS thinking that it's a slow network... Not sure I agree with that, especially when you desperately need data, even it is it GPRS...

I would really like them giving users the option to fallback onto GPRS by maybe manually entering APN settings, this way at least having a choice (knowing that it is GPRS and not their own 3G network)...

Interesting...
[Galaxy S III Q&A, Help & Troubleshooting] treble4:
exactly i couldnt put it better myself
[Galaxy S III Q&A, Help & Troubleshooting] delsus:
I agree with you 100% I went with three's one plan for the data, this month I have used 8.7GB from the 14th yes their signal can be sketchy at times but if I had a 1GB plan I would have clocked up hundreds on my bill so its bearable for me.

When I say their signal is sketchy I get a full signal on my window ledge but on the sofa under the window I get 1 or 2 bars literally less than one foot distance.
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
I'm not complaining about the price or the allowance, nor about their network speed. I was just saying it would be nice to have the option to fallback to GPRS data when 3G isn't available. I had no diea this would happen when I signed up 5 days ago, and it is a problem for me to not have that...

So far I am happy enough with the speed and the allowance, etc... Which is why I moved over to 3 in the first place...
[Galaxy S III Q&A, Help & Troubleshooting] paulus3476:
If you are in a marginal signal area, you may have a reasonable signal outside your property, but because 2100mhz signal doesn't penetrate walls well, it may not get inside your house. Walk around the outside perimitter of you property, checking the signal strength as you move - if there is a good signal, then there are solutions for getting that signal inside using 2100mhz signal boosters, their use seems to be a legal grey area - but no one has been prosecuted for using them in the uk as I understand to-date. I too have no signal in 80% of the inside of my house yet am very close to a 3uk mast, but I live in a building with 2ft thick walls. I have just installed a signal repeater and, although I am still playing about with the siting of the antenna and booster, it has deffinately made a difference.

If you have only just taken out your contract with 3uk - you may be able to get out of it if you wish - they are obliged to check that there is an available signal at your registered address and should have refused your application if not. Hope this helps
[Galaxy S III Q&A, Help & Troubleshooting] delsus:
Three only use 3g I would when I first signed up to them I did ask about 3g coverage and they said they only use 3g, ask the right questions and you would have known, if it's only been 5 days you should be able to cancel if you want (I think three say 14 days and get another contract, but I personally wouldn't I'm happy with them because of the unlimited data.
[Galaxy S III Q&A, Help & Troubleshooting] irzero:
i wouldnt get too attached. 2G will be turned off and reassigned for new spectrum auctions in the very near future. i have been on 3 for 2 years and i have never not had 3G for long.

GPRS cant cope with normal web anyway. it was designed for WAP. its not a big loss trust me. At least you can still make calls.
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
I did ask, they told me that when out of their coervage it reverted to Orange, which I was on before. What they didn't say was that when it reverted to Orange, it wouldn't include data. I'm not saying they lied, they were however, a little economical with the truth!

I have spoken with them, they are allowing me a little more time (over 7 days) to see how it all works out. As I travel quite a bit I will have to see how much this affects me. I think I will end up staying as it makes more sense for me to have unlimited data than pay Orange quite a bit over my monthly plan for the extra data used...
[Galaxy S III Q&A, Help & Troubleshooting] delsus:
Ahh I would recommend staying, while three have a lot of drawbacks the well priced unlimited data makes it worth it imo up to now on a 1GB plan I would have an extra £700+ on my bill and I still have 13 days on this billing cycle. Anything other than unlimited data is unacceptable now in my eyes.

The only other option for unlimited data is t-mobile but it will cost more (I think £40+ with the phone)
[Galaxy S III Q&A, Help & Troubleshooting] Lennyuk:
Three has been 3G only for quote a few years now, when they first launched they used to use Orange or O2 for 2G fallback but they didn't renew these agreements as their own 3G coverage was deemed strong enough.

It would not have taken much research to find out they have no 2G coverage, also if you just asked someone before taking the contract out...did the name Three not give you any indication?
[Galaxy S III Q&A, Help & Troubleshooting] A|ex:
the only thing going for three is the 'cheaper' priced tarrifs, much faster 3G network and no fair usage, apart from that their offers are on parr with other special offers on other networks.

The lack of 2g is a bit of an issue if you are in a no coverage area, however if you do have coverage your fine.
[Galaxy S III Q&A, Help & Troubleshooting] delsus:
And that's what matters these days, data costs a lot more than voice and texts, you can rack up a larger bill in a shorter time with data than with anything else, also in the world of data speed matters a lot. Lets not forget the economy I get 5000 texts, 2000 mins and unlimited data for £34/month nothing beats that with a galaxy S3 and lets not forget the £700+ on my bill for data I have saved with 3, I don't think it's possible to do that with voice and texts.
[Galaxy S III Q&A, Help & Troubleshooting] Arthur Hucksake:
I went through hell to get a 3 contract cancelled and a MIFI portable broadband dongle contract scrapped because I couldn't get a 3G signal. They dropped 2G in places they deem to be "good coverage" and are turning more and more of their back up network (Orange) off.

They are the worst provider by far. Now with T-Mobile and I get T-Mo and Orange coverage since the merger. Can switch as I please.
[Galaxy S III Q&A, Help & Troubleshooting] alan_uk84:
Only thing i like about 3 is the unlimited data :D
[Galaxy S III Q&A, Help & Troubleshooting] NatTheCat:
Might get on the unlimited data wagon, but orange H+ signal is grate.. 1gb a month is killing me.. :(
[Galaxy S III Q&A, Help & Troubleshooting] harii_8:
+ I use roughly about the same data usage at good internet speeds too
[Galaxy S III Q&A, Help & Troubleshooting] gavin watson:
Well I am VERY impressed with 3!

Since originally posting this I had already been in touch with 3 and expressed my concerns of not having GPRS data as a backup when out of their own 3G coverage. I got a call yesterday evening from their technical support and I now have GPRS enabled!

Proof I guess, that if you ask for something, and it's technically possible, you can get it!

Well done 3, you now have a very happy new customer :)
[Galaxy S III Q&A, Help & Troubleshooting] Matt3333:
Three are absolutely dreadful for signal. Anybody that says they are good for it should be laughed at! I rarely have more than two bars, and think I actually get excited if I do! Have seen the 'Emergency Calls Only' far too many times. There's also no way to switch down to 2G to save your battery. Unfortuantely I signed a two year contract, so there's nothing I can do until next year. With Three you're getting dreadful signal, for a good price. They aren't the most slagged off network for nothing!
[Galaxy S III Q&A, Help & Troubleshooting] bam82:
I'm nearing the end of a 2 year 3 contract which has been a nightmare for me. Signal in my house and at my office is great but anywhere around where I live, my parents, in laws shops I get nothing, not even calls so if I go to Tesco and forget what I came for (which happens a lot) I can't fone home to find out! Signal is great when I get it but too often I am left with nothing. Will be able to cancel next month and am going to move to Giff gaff so I can still have unlimited data.
[Galaxy S III Q&A, Help & Troubleshooting] mancuk29:
How did they do that what settings ?

---------- Post added at 11:23 AM ---------- Previous post was at 11:18 AM ----------

I disagree dependant on where you live the signal is fantastic , I get around 12mb speed which is quicker than my sky broadband !

I've been with 3 since they started and they get better and better ... customer services can be a little flaky but I use my local 3 store .

If I used another company I'd be bankrupt cos I use 8gb per month ... 1 gb would last me no time what do ever.

The only rule people should follow is check 3 map to see coverage ... remember in house on any network isn't guaranteed but most people have WiFi anyway

They are the best network out there
[Galaxy S III Q&A, Help & Troubleshooting] delsus:
This is the opposite with me, it seems where I am three use a low frequency which gets blocked by walls easily I get a full signal if I go outside next to a wall, as soon as I go inside the other side of the same wall my signal drops straight down.

But in other places I get a full signal inside and outside. The biggest problems with three seem to be in more rural areas, in towns or cities I get a very decent signal. Three aren't as bad as they used to be when everyone made jokes about their signal.