yashsingh1/xdaforums huggingface dataset:
[HTC One X] glai3:
I called HTC service center in HK and they asked me to send back my phone as it is still under warranty.

Now sending the phone all the way from Toronto to HK and will keep you post if I have any feed back from them.
[HTC One X] jelmer-p:
[/COLOR]

I have exaclty same problem. When I restart my hox it works again, but after some time it has the same problem, also pressing powerbutton many times works to get the screen working again. Also flickering issues, it flickers and scrolls by it self away.

Using Revelation HD 15 ROM
[HTC One X] 20545ZR16:
SOLUTION

my HOX was having the same screen problem,

IT IS NOT A SOFTWARE PROBLEM, IT IS A KNOWN ISSUE HARDWARE PROBLEM

so factory reset the handset and all these stuff will not solve anything

i took mine to an HTC repair center and they knew about the solution before opening the handset and told me there is microprocessors on the motherboard needs to be replaced, tested then:

-if it worked, the repair will cost me 120$

-if not, have to pay 30$ as labor and the new replaced part will stay in and the unit state unrepairable.

unfortunately mine have no warranty and paid the full amount, phone worked perfectly for 2 weeks, and problem appeared again 2 days ago,

still did not get back to HTC repair center to see if they will pay me back, will update the post later,

and the funny is when first got back the phone, touch screen was not fully glued, as i could see the gap between screen and touch.

so i advice everyone that is having this problem to fight for a replacement if there phone still under warranty

Thanks.
[HTC One X] Eambo:
Thanks for the thread - I've started getting this issue myself. I'm glad to see it's not just me, and I've restored it multiple times with no luck. At the very least, if they QQ saying it's my fault/software and I have to pay for repair, I can inform them that there's multiple people having the same issue, so gives me 'ammo' in the ongoing warranty fight with HTC >.<
[HTC One X] mod2max:
This has got to be a software problem... my HOX is completely stock, the bootloader is still locked! I haven't had any issues, I will post phone details in the morning it's 1:30AM here in the UK and I'm going to bed lol.

But yeah, if people have had both the screen and mobo replaced this is could be a software issue, maybe someone would want to try flashing to a different ROM? Then letting others know if it works or not.

This seems a very odd hardware fault if it still happens after a full mobo and and screen replacement...
[HTC One X] ririo:
for me The problem is gone

Hi,

I had the same problem during a few weeks then three days ago I got the jelly bean update from my carrier in France.

I was previously on a VIPER custom ROM before updating I did a general clean up of my HOX , factory reset, erase all of my data and garbage, return to the Stock ROM 2.17 and then performed the OTA 3.14.;

No more screen nor power switch problems.

I keep my finger crossed.

Being a 45 year veteran of the computer industry which started in hardware nothing surprises me anymore, but it seems to me that it looks much more like a software problem than a hardware one. I'll keep you posted if my HOX gets crazy again.
[HTC One X] HystericMonkey:
Got the same thing happening to me yesterday!

I upgraded to a new nightly of CM 10 and suddenly my screen doesnt want to turn on anymore... though it could have been the same problem it used to have (deepsleep) but a hard reset to factory nor a soft reset works.. even loading into bootloader doesnt give me screen.

On a rare occasion i do have screen but then everything looks morphed or is loading real slow like my processor is working on only 10%

I even tried to flash a new rom (thought it might be that) but it doesnt solve anything.

So now my screen isnt responding anymore. (cellphone is only 5 months old) but i voided my warranthy with custom roms...

Lucky i got a Insurance for theft and accidents hope to get a new one by this method.
[HTC One X] glai3:
The first feed back from the HTC HK front desk people: they may need to change the mother board to fix the problem. The cost would be HKD1750 (CDN 225). As they found that the bootloader was "relocked", I have voided the warranty and have to pay for the cost. They still need their engineer to open it up to "investigate" it.

It seems that this black screen of death problem is quite common as they asked if ROM have been modified at first hand.

So, the question is could modded rom "damage" some hardware by say OCing or UVing the phone causing hardware failure?

I'd like to know how many people out there WITHOUT any mod have the same problem.

Is there any one have experience to deal with HTC people on this kind of issue so I can get away from the cost.

Thank you.
[HTC One X] LcD59c:
I have the exact same problem I think I'll call HTC France tomorrow but I hope they won't tell me to pay anything just because of a RELOCKED bootloader ... I bought my phone 3month ago ...
[HTC One X] glai3:
Good luck!

I'm still waiting HTC HK to get back to me.
[HTC One X] zdjaib:
i have the same problem :crying::crying::crying:
[HTC One X] arvinyambot:
I have this problem and my phone was not rooted. It's the stock HTC sense that was upgraded to Jelly Bean. I don't think it's software since the phone was okay the first few weeks on JB. My phone is two months old when this happened. I sent it to the repair center. Good thing i didnt root it.

Also i saw this video which actually kind of shows my problem although the latter part is a bit more problematic than mine. I also get garbled screens but not this much.

http://www.youtube.com/watch?v=VFvABvJXDc8

My phone is already one week in the service center and still no news.
[HTC One X] rangeela2331:
As mentioned in the previous posts I was having the same problem. I have sent my phone for service a week back. The very next day I received a call from them stating its not a software issue and will keep me posted. Still no news. I will keep you posted as soon as I hear any update.
[HTC One X] arvinyambot:
it's a hardware problem indeed

I just got off the phone with the HTC Service Center here in the Philippines and they just diagnosed that the motherboard needs to be replaced. So it's a hardware problem indeed as i've seen in a lot of posts here and in youtube.

I'll be getting my phone back in 2-3 weeks time i hope it's okay by then.
[HTC One X] folliclekev:
I had the black screen, no led and when connected to pc it showed as apx device. Took it back to supplier 4 weeks ago. After many emails they tell me its fixed but they won't send it for another week. Last grey import for me.
[HTC One X] Davzone:
Not happy with HTC since HD2...

Same thing with me, seems like motherboard issue. Phone is awake but no screen. Looks like memory issue but no reboots or freezes. Calls come in but i cannot answer with black screen. Sometimes it works sometimes only long press reset helps. Looks like there is gonna be a trip to the repair center, hope they not just flashing an RUU and say its ok...
[HTC One X] plagued:
Still no resolution to this?

I'm tempted to crack it open and have a look for the problem.

I have the three lights and no screen, garbled screen and strange artifacts.

Mine is DEFINITELY a hardware issue. If you squeeze just below the camera you can get it to come on, also if the phone is cold its almost impossible to get the screen on, but warm it up and it's ok. Also as you start using it and the phone heats itself up the issue almost disappears (I'm typing on it now).

It sounds similar to a dry solder joint, so could be a fracture on a connection, hopefully not on a BGA component as they're impossible to repair without the right kit.

My damage could be related to a trauma where I even dented the camera, but it started about 2 weeks after this. Either way my warranty is toast as there's physical damage.
[HTC One X] Bad Boi HTC:
Black Screen of Death

Hey guys,

Unfortunately my HOX has the same issue, soft buttons work and I can hear the screen working and feel the vibrations but nothing...

How can I copy the stuff on my internal memory without seeing the screens please?

Thank you
[HTC One X] BenPope:
Do you have ICS or JB?

Which recovery do you have?
[HTC One X] squirrelbo1:
That is exactly what happens to mine. My warranty is voided because of unlocked bootloader so I'm really not sure what my options are.
[HTC One X] BenPope:
It's a hardware fault, you might be able to lean on your retailer under consumer protection laws / statutory rights.

Depends where in the world you bought it.
[HTC One X] squirrelbo1:
In the UK from orange (now EE) as part of a contract. Its also insured as electronics under the household contents insurance. I need to check the details of the plan though regarding hardware and what they do. I don't really want to make a claim and then they tell me that they wont do anything because of warranty.

The problem is also somewhat temporary and at times renders my phone unusable, but I can then go two or so days without having any issues.
[HTC One X] BenPope:
Just send it back to Orange and tell them to fix it. HTC warranty is not relevant, you have statutory rights which overrule it.
[HTC One X] squirrelbo1:
Will orange fix it even if it isn't insured with them (cancelled my orange care when parents added all our electronics to the household insurance for a relatively insignificant amount). Should I be aware of the relevant legislation (I know it exists) before I go in if they try to palm me off ?
[HTC One X] BenPope:
Manufacturer defects are covered by consumer protection laws; your retailer (not manufacturer) is responsible.
[HTC One X] squirrelbo1:
Thanks very much. heading into the store tomorrow. Phone is all backed up, not sure if I should wipe it seeing as they might want to take it from me.
[HTC One X] BenPope:
Takes just a few seconds to factory reset and wipe the sd card before handing it over.
[HTC One X] squirrelbo1:
There is no point in relocking the bootloader is there ? seeing as they can see if its been done or not and thus defeats the purpose. I'm going to reinstall stock rom just in case or should I not bother with that either ?

NB: im running android revolution HD. It looks exactly like stock rom just a few tweaks
[HTC One X] BenPope:
Yes, make sure all the software on the phone is signed by HTC and it's relocked. Technically, it's not required, but you'll significantly reduce the chance of them denying the repair and having to explain the law to them (in court).
[HTC One X] Bad Boi HTC:
JB Liquid Smooth ROM and cwm recovery

Hi there,

I have the above ... please. Let me. know

Best Rgds
[HTC One X] markb63:
ok guys,not sure if this will help but it fixed my problem.

i had a third party app which was causing my problem.

1.turn off fastboot in power settings

2. turn off the phone.

3.power the phone back up-take finger off the power button

4 .when you see the first htc boot up screen press volume down and hold it down till the phone boots up,you will see safe mode down the bottom.

5. this function enables the phone to start without any 3rd party apps.

6.if this works-it did for me-start deleting your apps untill you find out which one borks your screen..

hope this helps

edit: this was on my sensation xe,but just tried safe mode on the hox and it boots to safe mode-worth a try.com
[HTC One X] Eambo:
An update to my issue - sent off to HTC for repair under warranty (even with a scratch on the screen and unlocked bootloader)

They replaced the entire phone, new IMEI etc. - confirmed by support.
[HTC One X] arvinyambot:
UPDATE!

Just got my phone back. I had the mainboard replaced and it seems they run a thorough diagnostic test since my battery was also replaced. They replaced the battery and the mainboard i hope they just gave me a new phone :P

It works fine. No issues whatsoever... Just hope it holds up like this.
[HTC One X] scorpio50:
i am also facing same issue from last week or so and confirmed today from htc customer service center and they told that it is a motherboard issue and which is common now, if phone is under warrenty it can be replaced or repaired.

Not a good news for anyone specially for people with customized rom who have no warrenty left.
[HTC One X] detoate:
the same here, after 5 months

Me too, i'm facing the same problems
[HTC One X] jelmer-p:
As posted earlier same issues here, I relocked the bootloader, I called my provider and they picked my phone up within 4 hours at my place and sent it to E-repair. It's there now for 11 days and the status is: Repairer sent it to factory repair or whatever this in English is. Hope they didn't care for the relocked bootloader. I keep posting when more info comes.

Greetings from Holland!
[HTC One X] diagramatics:
My phone also does this, and I'm bringing this to an official HTC local service center, which insisted that the LCD will be changed if they tried to reflash the stock ROM and it failed. They keep saying they'll change the LCD until it gets right, not giving me any other option should the new LCD doesn't change anything.

I hope they didn't notice I relocked the bootloader...
[HTC One X] diagramatics:
Okay, quick update. They said the warranty is void because I dropped the phone, MANY MONTHS AGO.

I can't believe it, how the hell would a screen broke now if I accidentally dropped the phone a long time ago. It's not like the phone got AIDS, right?
[HTC One X] SergioHeadAche:
any solution?

I think \this is correct.

is there a solution to this? did you fix it?

thanks.
[HTC One X] LcD59c:
Hi there

So after one month in the repair center i just got it back today and look like they fix the problem, I hope it will be ok now :fingers-crossed:

There is what they change/replace
[HTC One X] tribalkg:
HTC One X failed on me. :(

For about one month, my One X started acting strange. Screen won't turn all the time. Later on, screen started going nuts, flickering, glitching, etc. I found out that it can start working if you apply some force around the screen.

I opened it yesterday, trying to see if there's a loose connection but I couldn't find nothing. Later on, I've put Ito all together, went out and the screen was acting the same and now it won't turn on whatever I do to it.

Capacitive buttons are lightning up and phone is booting just fine. It is charging normally and it is recognized by the PC just fine. Touchscreen was working just fine.

How can I be sure that LCD is faulty? I think that motherboard is just fine as the phone is working just fine, except the LCD. I'm going to order replacement screen but I need to be sure that it's not the motherboard.

I have no warranty as I traded my Galaxy Note for the One X few months ago.

Any tip would be great. :S
[HTC One X] 20545ZR16:
Have you searched the thread before???

Scroll to read my post

http://xdaforums.com/showthread.php?p=35428149
[HTC One X] tribalkg:
Your question is basically no help to me because: 1) I don't have a warranty (about your advice to fight for the replacement device), 2) Your motherboard was replaced and you still got the same problems again.

Thanks anyway and yes, I have read the whole thread. ;)
[HTC One X] 20545ZR16:
My phone motherboard was repaired (twice so far) NOT REPLACED.

Good luck with your device, hope you solve the problem cheaply as possible.

Cheers.
[HTC One X] tj_haine:
Same issue. Warranty = Void?

I've had the same problem with my 6 month old One X.

It's been rooted and flashed with Ice Cold Jelly and was function perfectly until about 2 weeks ago. The screen simply wouldn't respond as everyone in this thread as mentioned. Unable to see anything I couldn't even relock it or flash it with a stock ROM so I chanced my arm and took it to EE (my contract is with Orange). The minion in the shop said it sounded like a hardware problem so they sent it off to their own service center where I would get a call if there was any issue. Over a week later I got a call from the shop saying it was back but they couldn't fix it due to the warranty being voided after the phone was unlocked.

Seems they only carry out repairs under warranty and won't fix it even if I offer to pay for the service (really?) so I'm not sure what I should do.

I know The Carphone Warehouse here will repair at a cost if I can provide proof of purchase (which I assume means I will need to get something from EE saying as much) or I could take it to any number of local phone shops and risk some random tinkering with it, again at a cost.

Is it worth taking up the issue with HTC themselves and trying to get a repair under warranty? I'm probably quite far up the proverbial creek here but the crux of the matter is that it's obviously a hardware fault with a relatively new device. They should be replacing these things no questions asked.

If anyone can shine a light on the problem I'd really appreciate it.

TJ
[HTC One X] panooos:
I have similar screen problem since yesterday. Out of a sudden parts of the screen do not respond to touching. Happens randomly and gets fixed if i lock phone and unlock it (through power button) , just to happen again after some time. Tried all the common sense fixes, none worked. Any ideas?
[HTC One X] Davzone:
Got my phone back after 22days of service. Motherboard and battery was replaced with new one.New IMEI number came with it. Now it works hopefully for a longer period than 3 months...
[HTC One X] zapper16:
It would be nice to know how to repair the motherboard.

I have found one solution in other forum, but I don't know if it's correct.

forum.gsmhosting . com/vbb/f796/htc-one-x-strange-backlight-problem-1540929
[HTC One X] chaikowsky:
It is solution to the back-light problem and not related to discussion on this tread!
[HTC One X] JorisS:
I had the same issue with my phone about two weeks ago; sent a msgs to the mrs, put phone in pocket, pulled it out to switch off before take-off (was at airport, on my way abroad) and suddenly screen all black. Indeed I also had the touch buttons illuminated. However I noticed that the screen was actually working, but very feint; backlighting was dead but the screen and all were there and could be seen when shining on it with a pocket light for example. Was this the same for you guys?

Anyway, handed it in for repairs (running stock at all times, haven't done anything with it) and got it back a bit over a week after, new motherboard and battery and then a load of spare parts I don't know how to interpret. Noticed right away that the screen was now suffering the yellow spots issue that many seem to have suffered, so rather unhappy with that. Figured I'd give it a couple of days and see if the spots would disappear before going back and sending it in for repairs again. But this afternoon it suddenly went back to all black, yet still working and yes again I can see everything when illuminating the screen with a bright pocket light.

Very discouraging, replacement of motherboard solved the problem but it came back within a couple of days.... don't know what to make of this, guess I'll hand it in again and see what happens. Lost faith in the phone though.
[HTC One X] stevvy:
Hey guys,

would this be a possible kernal issue?

I only faced this problem after switching from stock root to custom rom.

Currently using ICJ1.6 and facing the problem time to time, usually after a certain time.
[HTC One X] reyreyes:
The same is happening to me

Did you get to fix it? Exactly the same is happening to me.. in ebay and sites where the replacement lcd is sold recommends to connect to old lcd and then the new one, but the old doesnt work so theres no way to power it on, removing the battery doesnt work either... (my phone had the all green color in the inner lcd flex and bought the sony version wich is yellow + greeen, all say it should be compatible but lcd is not turning on)
[HTC One X] sinkster:
had this problem earlier today, with swk kernel button lights react and vibrate from where lockring(aosp 4.2.1) should be. In my case it seemed to be software related, only happened after installing an app that required admin rights(sanity). Plus I had disabled the(previously enabled) zoom toggle option(tap screen three times). Every time I rebooted the 'android is updating' notif would show, but no app count, so wiped dalvik cache, no joy. restored my original 4.2.1 and seems resolved.
[HTC One X] BogiYear:
I'll add my voice to this. My phone is 10 months old and bought from phones4u. For the last six months, the bootloader has been unlocked and I have been running Cyanogen 10 on it.

About 10 days ago the screen started to corrupt and become unreadable, although this was intermittent. I figured I'd get it back to stock in case it got to the point where it was unusable. So, I restored my original backup, installed the three updates to JB, reinstalled the standard recovery and relocked bootloader.

All was fine for a few days, then this morning I encountered the black screen issue whereby the screen is active, the soft buttons light up but the screen remains black. After a few presses of the power button it recovered, but I imagine it's doomed.

Not sure what to do as I can apparently upgrade in three weeks, but I was hoping to keep this phone another year and use a giffgaff sim for cheapness.
[HTC One X] BogiYear:
I'm now running mine in safe mode for a while to see if it throws any light on the issue. So far so good, but only 2 hours in.

Edit: 24 hours in safe mode without any issues.

Edit: After 32 hours in safe mode I got the black screen.
[HTC One X] reslan_912:
my problem is the same, i managed to fix it by Stabilizing the Nvidia chip in its right place
[HTC One X] stevvy:
Guys,

I've had this issue after rooting, changing a boot.img for ICJ since it's v1.5

however now when using icj 2.0 it seemed to have helped.

so far going into 10 hours of usage, haven't gotten any blackouts.

of course i wiped all possible storage and cleanly installed the rom. :laugh:
[HTC One X] tigs77uk:
Same exact issue here with my Orange (EE) HOX.

Initially started after installing JellyBam ROM to phone, figured it was an issue with the ROM so upgraded last night to JB Remix 3.0.0 which is MUCH worse.

I imagine this must definitely be a software issue as my phone has never been dropped or damaged in any way and is in fact a recent replacement on my insurance policy. Additionally the phone screen works perfectly from the bootloader and recoveries so its hard to believe that the problem can be Hardware related.

A pal of mine had the same problem with his stock HOX on EE after the initial Jellybean update which seemed resolved by a later firmware update, which does not seem to be available on the forums here.

I'm going to try going back to the stock ROM And running the OTA updates to see if the issue is resolved for me.

I'll keep you posted.

Tigs
[HTC One X] BogiYear:
That's what I did. Made no difference!