[Galaxy Note GT-N7000 General] deadly_dragon121:
Hi, as you may see I am a new member to this forums. As soon as I got off the phone from Samsung's customer service I had no choice but to throw a rant and some conceptions.

I know this issue has popped up here before so it is a great place to start. Anyway... As you may have guessed from the title I am suffering from the pixellation issue also known as black crush or black clipping. I have displayed the gamma test pattern on my screen and well my screen cuts off at the number 3.

Now the thing about the gamma test I have displayed it on a Galaxy S3 and a MacBook screen and those seem more natural then the Galaxy Note. By natural I mean you can not see all of the numbers at all, only quite few as it gradually goes to black really quickly in comparison to the Galaxy Note where you can see almost all numbers!

Anyway I received this phone as a present, transferred a couple of movies and watched in a dark room (this problem is most visible in low light conditions). Found the pixellation an issue as it has never occurred on any of my other gadgets and laptops. So did some research and found it to be a common fault with the handset.

So I called Samsung and they agreed for me to send it in for repair. Sent it in waited and received my handset.. Fixed? Nope! No fault found (quite odd) Also scratched my NEW Official flip back cover to add insult to injury.

Now I call up Samsung again and they give me the number to the repair center and tell me to take it up with them. So I do, I explain the problem to the guy and he seems to understand, also mention the back cover and he says he will put through a replacement great.

So this time I send in the phone again BUT with the Gamma test pattern as the home screen wallpaper (no icons) and a video (shot from the camera to prove it wasn't a resolution issue as one of many Samsung's excuses to my problem). Wrote that I've done so on the paper and explained the problem again in DETAIL.

I wait and I receive my phone back again, open the box and again no fault found. Now at this point I call up Samsung who now send me through to the customer services. I explain to them about what I've gone through and they claim they can't do anything as they haven't found any problems. So I claim they are overlooking the problem and that I want a replacement.

No way was I going to waste my time sending my phone in for repair again. So I'm told to get an engineer report describing the problem and they will fix it this time round, I tell them I am an engineer my self and work with phones so can send through my own report (which they were happy with). The 'report' I sent was pretty much the same as the note I sent through both times when sending the phone in for repair.

I now await for Samsung to get back to me but get no reply. I end up calling them myself and get nothing but more excuses and again to make matters worse they didn't actually put through an order for my back cover and claim it was scratched when it was received (luckily I took pictures before sending my phone through).

So long story short it seems to be a very common problem and to make matters worse the customer service is horrendous! I hope we can widespread these issues to people who may not be aware. I recommend not buying this phone even though it is probably the best phone I've used (and I've used a LOT of phones).