yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] 1454:
Yes, you have to send the broken one back. The only way to you could keep it is if you claimed it was lost, but then you can never reactivate the one you claim is lost.
[HTC Rezound] squidder:
Unless you end up "finding it" haha ;)
[HTC Rezound] platinumrims:
4th replacement well actually the 5th total. Revision B. And the screen is messed up. I think its been replaced. But if you look at it straight on you can see the vertical shadow looking things. And if you tilt it slightly you can see this granulated rainbow effect. It also has a weird fade spot by the camera. Idk if its dirty or a tool mark or something. Eh. Also on white backgrounds it looks textured lol... This one doesn't get warm at all though
[HTC Rezound] oakley470:
yeah they were a no go on the s3 for me as a replacement :/
[HTC Rezound] platinumrims:
The replacement they sent me today was the worst one yet. The screen had something wrong with it over the home key and back key (like streaks). It also had a red-ish tint around the keyboard area and had a few dead pixels. To top it off it didn't get 3G at all and kept dropping 4G.

To make matters worse the idiot I was talking to on the phone said she had to troubleshoot the screen problems (to send me a new one) and wouldn't do it after I told her I don't have a second phone to talk on, (she told me to take it to the store). I had to go to the store and show the rep I was talking too and she told me there was nothing she could do in the store but let me use the phone to call that trick back, only to have her not answer the phone. She also told me they can only send 1 replacement a month and that you still have to activate the phone even after putting the SIM card and such in (she was clearly misinformed). The guy I was sent to (CSR) said it was clearly hardware and said he "cleaned up" my order list for all 6 phones (something to do with them just sending the phones and not troubleshooting them) and said he couldn't send me another one because there were two tickets open still. He managed to send me another one anyway.

I think I'm going to send a nasty email to corporate instead of CS. This s*** has gotten completely out of hand. I have a free phone bill this month though, still not worth my time and frustration, not even close. GUUHHHHH.
[HTC Rezound] 1454:
Been there. Sorry for your luck. Get ready to stay mad, because all the CLNR replacements they have ever sent me are crap. I went though like 5 tbolt, and a bionic. I hope you like dealing with tech support because they are going to become your favorite people.
[HTC Rezound] hchristy2013:
Yeah, calling Verizon's tech support is my favourite waste of time.
[HTC Rezound] platinumrims:
Well if the next one is messed up (omg I hope its not) idk what I'm going to do. I really don't want to leave Verizon, service is too good. And I don't want to buy another phone because of this.

---------- Post added at 10:52 PM ---------- Previous post was at 10:49 PM ----------

Right, and if they expect me to stay on the phone with them for 45+ minutes again to "troubleshoot" hardware problems they have another thing coming. I may just send the next one back if its broken without calling and send the email I typed to corporate.
[HTC Rezound] platinumrims:
Mmk well this ones revision is 00... And the keys are pink as hell. This is the first one I've seen with pink keys.
[HTC Rezound] Phaded:
Lol... Y'all need to learn how to hustle...

I bought two Eris (for me and my wife) for 1¢ on wirefly. We've since had the incredible, thunderbolt and now the rezound (both of us)

I've paid for none of them. I even got free extended batteries for all three (well six...). **** Verizon. They like to screw customers, I try my best to screw right back ;)
[HTC Rezound] 1454:
Can you give us a rundown of how you pulled that off? I managed to get them to switch me to a bionic from a tbolt, but I couldn't manage that again.
[HTC Rezound] scottthreet32:
Have Vzw Document everything you have done with them hand in hand do the recommended crap they suggest prove the phone Is junk (rinse and repeat)

Crappy phone/service open trouble tickets for your area and wait, call daily if needed be that squeaky wheel needing grease

I got my s3's by doing all the crap they "recommended" it's going to boil down to the phone/software/hardware/update that will never happen.

SET A GOAL OF GETTING WHAT YOU WANT!!

JUMP THOSE HOOPS DODGE THOSE KNIVES LEAP THRU THE FLAMING ONES.

only you can get that done

Get Vzw to give you something for nothing but always pay for the accessories and state"I WANT SOMETHING THAT WORKS LIKE THE________" and still keeping unlimited data.

Please note my account on the unlimited data part just in case it all goes south after you get different replacement phone

Never settle for replacement junk
[HTC Rezound] platinumrims:
Meh. We I got some guy that supposedly hooked me up but there systems have been down because of the update problems and I haven't really had time for it. They have offered me like 6 phones already. All of which are huge down grades. Stratosphere, pantech phones... Bionic, razr, some LG phone... All BS.

Edit: what was ticking me off is that when I was calling tech support because the replacements were defective they were making it sound like I was either lying or didn't know what I was talking about. So I had to take the last two to the store to show them I wasn't just giving them BS.

Edit 2: supposedly they have already given me a free month of service for next month. I literally said "I don't want free service I want a different phone". Lol.
[HTC Rezound] scottthreet32:
Tired of Vzw crap just for giggles goto t-mobile price out there truly unlimited plan s what sucks is u pay full retail on what ever phone your after over the life of contract @ so much a month on o.a.c.what also sucks is you have to slap down about a 1/4 of the phones price right then and there.

Do all this with t-mobile then back out of doing it because you need to see what your etf is going to be If you leave Vzw and then take quote and then call up Vzw to see what your e.t.f. is and when Vzw asks why you tell the Csr if I'm going to have crap service with Vzw I might as well go somewhere else for less
[HTC Rezound] platinumrims:
Only problem with that is Verizon's service is the best you can get down here, and most places I've traveled to in the US. T-Mobile and sprint are non existent pretty much. i don't think there is a sprint store for 100 miles of here. Maybe over in the next state or up north.

I'm not going to give up my service unless I'm having problems with my service. I have been, however, having issues with this replacement phone bs.
[HTC Rezound] scottthreet32:
I'm sorry to many things on my mind your not going to leave who ever your with your trying convince them you are

So many phones what's your time worth sending u junk is not good business state you want _______and stick to your guns about it.

It took me 1.5 months to get the s3 as a replacement device to replace the thunderbolt
[HTC Rezound] platinumrims:
It's not worth my time. Not worth my aggravation either. I think the next phone call I make will be the last one. I'll just go buy another phone on contract since I never signed one in the first place. Keep my rezound or sell it if I want I suppose.
[HTC Rezound] scottthreet32:
Dude I got $1200 for $0 to protect my$0 I bought cases and screen protectors

Time = priceless
[HTC Rezound] 1454:
I hope you don't have unlimited data, because if you do that you will lose it. Just saying. Keep *****ing. Also, actually have them transfer you to retentions, because retentions has a lot more leeway to "fix" things than normal CS agents.
[HTC Rezound] platinumrims:
Nope. What's retentions? I was told by the guy that's been helping me to give the loyalty department a try. Supposedly he knew people over there that could help me because he used to work in that department.
[HTC Rezound] 1454:
Most companies have a special dept. that they transfer you to as a last resort to maintain your business. I don't know for sure if VZW does, but most places do. But I wouldn't sign a new contract. JMO.
[HTC Rezound] Phaded:
1. Send in your device for the same exact issue two times. Even if it's not the issue, say it is.

2. Call for third replacement for same issue. Since I've stayed with nothing but HTC, I'll use a line of bs that I like HTC build quality, but this singular issue is bothersome. Also I don't like the other manufacturers skins.

3. Be adamant that you don't want a fourth device that's just going to give the same issue. Recommend the newer HTC that they have out. If the tech buckles, hang up, call back three days later saying you were waiting on the manager to call and approve the device. Second tech usually just puts it through haha.

4. They'll charge you for the battery. Let them charge... Then dispute the charge on your next bill to a different rep. State how you were told it was just a warranty replacement and wouldn't be charged.

That's one way of doing it... There are others. Just hustle them. Switching to S3 just as easy: sick of crap HTC build quality, want different manufacture and the phones they normally offer as replacement are below what you have. Complain, recommend S3, profit.

It's quite easy. I'll be doing it for the DLX :p
[HTC Rezound] blestsol:
:rolleyes:

/randomxdamember. (he knows who he is)

You should be ashamed of scamming Verizon, you're the reason unlimited is gone, why prices are so high and why they don't allow people to trade devices anymore.

:rolleyes:

But yup, you just gotta learn how to talk to them. No disrespect, just talk.
[HTC Rezound] Phaded:
I am not the reason for anything. Greed by a corporation looking for nothing but profits is. Me and I'm sure a small % of customers didn't force Verizon into dropping unlimited, dropping upgrade discounts and initiating $30 upgrade fees. Give me a break.

By the way, Version has been notoriously pricey BEFORE smart phones even became popular.

Hate on me all you want, but I have no shame or remorse for scamming a company that has no problem screwing its customers every chance they get. Again, give me a break.

Lol I can see it now:

CEO: Hey! Two thousand of our millions of customers returned some phones! We gave them refurbished phones that we initially paid like $50 for! We only charged them $150 a month forever.... Let's drop unlimited data and initiate upgrade fees! That will offset it!

Or it was like this:

CEO: How can we make even more money?! Oh I know! (Rest is history)
[HTC Rezound] blestsol:
Pause my good sir. Rolleyes smiley and and the / was to show sarcasm.

:D
[HTC Rezound] Phaded:
Oh... Now I see... Haha I'm a ¢unt

Well my response stands for that future member :p
[HTC Rezound] scottthreet32:
It's me the first step to recovery is admitting I have a problem yep I do

I pay an arm and a leg for service when I had the thunderbolt I was barely getting 4g service worked great 3g service so I did Vzw games and won 2 s3's so stop crying if you can't work Vzw into a diff device
[HTC Rezound] platinumrims:
Where did those responses come from??
[HTC Rezound] scottthreet32:
Im just taking the rap for higher Vzw prices it's all my fault why service is so high
[HTC Rezound] Squirrel1620:
You lose unlimited for our sins? We shall call you Lil Jesus! Lmao
[HTC Rezound] scottthreet32:
Hell NO I'm not losing unlimited YOUR on your own with that one

JUST THE HIGHER SERVICE FEES

WORD HAS IT DUMB A$$ VZW CUSTOMERS ONLY WANTED 2 GIGS OR LESS they were not using that much Poof bend over 4g eats data for breakfast

Someone start a petion to get unlimited back
[HTC Rezound] platinumrims:
It's so high yet still affordable somehow? oh no I can't eat this week I have a phone bill that I don't "need". It's all your fault lol, shame on you. :p

I actually would have thought by now they would do something with 4G at least. Even if no unlimited they could still make data a little cheaper IMO. But meh I'm still going to pay for it anyway.

If they were a little better at fixing the problems they cause, it wouldn't matter. Still pisses me off that the basically accused me of lying. I've cost them more than their refurbished SG3 or note 2 by now and they've cost me more than that even with a free month of service.

I'm just going to wait to call them until I have free time instead of doing it during the day. The only thing that concerns me us that this phone is about to be or already is out of the manufacturer warranty, after that I'm sure I'll be SOL. This will probably be the last HTC phone I will buy for a long time unless they fix the sketch build quality. I've never, ever had issues with my cell phones except the palm tre (but nothing was actually broken on it) I had like ages ago.
[HTC Rezound] Squirrel1620:
No need to start one, this one almost has 10k signatures already

http://www.change.org/petitions/sto...unlimited-data-plans-for-existing-subscribers
[HTC Rezound] scottthreet32:
Dude get the extended warranty next time it's priceless overpriced Ya but one stop
[HTC Rezound] platinumrims:
Lol what? next time I'm not buying one from Verizon. ill get a friend to buy me one with his discount and with black tie protection from Best Buy, they give you a giftcard to replace your phone if you have to return it more than 3 times...
[HTC Rezound] scottthreet32:
I'm lazy in my old age the nearest best buy is 40 miles away and I get my stuff on account with Vzw and pay stuff off over time
[HTC Rezound] platinumrims:
I have one like half a mile up the road... Maybe half a mile. There's one about 15 minutes from my house though. Meh.
[HTC Rezound] brandonmangan:
Sadly the no lemon 3 time policy was done away with earlier this year.
[HTC Rezound] platinumrims:
Maybe they are different but the ones down here replace it after 3. They also prorate the protection place now.
[HTC Rezound] brandonmangan:
I should elaborate on that. They'll issue a gift card after 3 'repairs' - that is sending off the device, getting it looked at by a technician and fixed, then returning the device. Average turn around of 2-3 weeks. The standard practice is not repair though, its a 'rapid exchange' where a replacement is sent out as soon as the original phone is cleared and shipped by geek squad and the average turn around is 2-4 days. You can do that a million times with no gift card.
[HTC Rezound] platinumrims:
Ya don't say? I will have to look into it more before I buy.
[HTC Rezound] squidder:
Delete please.
[HTC Rezound] king.james:
They Offered me a replacement Rezound yesterday... and they offered it up without any questions.
[HTC Rezound] platinumrims:
Replacement for what? Or did you already have one?
[HTC Rezound] king.james:
A Rezound for a Rezound... I was offered a replacement.
[HTC Rezound] platinumrims:
They sent me about 5 without any questions. All 5 were busted though. Lol.
[HTC Rezound] illyfilly:
Yeah they offering Rezounds for other phones. Now.
[HTC Rezound] nrfitchett4:
be interesting to see what all you scammers do if they really strip away unlimited next summer as is rumored. Myself, if they don't offer a competitive priced plan with a decent amount of data, then I will have to look else where. Current share everything plans, would cost 40 bucks more a month to share 10gb on 4 smartphones...

I've been looking into pre-paid that run on at&t. Still get good signal, but only 40-50 per line would save me money.
[HTC Rezound] Phaded:
This scammer will take my $200 a month elsewhere. I'll rip them off until I no longer feel my money is worth what I receive.
[HTC Rezound] platinumrims:
The share plans or the new plans in general suck. If ATT wasn't in bed with them and lowered their prices Verizon would probably make theirs better.

They only good thing is that I can probably add a tablet for less money a month. I think 10 dollars. But I don't remember what it was before they changed so I could be wrong.
[HTC Rezound] blestsol:
What's that going to change?

:confused:
[HTC Rezound] platinumrims:
Maybe the scammers can scam their way back to unlimited lol.

- I still haven't called them since their systems went down to find out what can be done about my situation. I don't even feel like dealing with it anymore. Specially if this new HTC DNA phone is worth buying off contract again.
[HTC Rezound] liqwidzero:
Ahhh... I finally dropped mine last night. Right on a corner. Destroyed my display and screen, so it's back to the OG Droid until the weekend.
[HTC Rezound] platinumrims:
:eek::( not good at all.
[HTC Rezound] liqwidzero:
On the plus side, there's a functional Jelly Bean ROM on it. It's not too shabby once you're used to the lagginess of the phone.
[HTC Rezound] illyfilly:
I just got a replacement.....
[HTC Rezound] joecoolinatl:
i was just about to ask if anyone had gotten a replacement recently, the wifi radio on my rezound has decided to give up working. tried everything, no joy.

calling in for a replacement today

---------- Post added at 11:56 AM ---------- Previous post was at 11:35 AM ----------

ok just got off the phone with their tier 2 tech, sending out another rezound. woo!
[HTC Rezound] :
I too was offered a Razor as a replacement for my Rezzy. I do not believe the razor is the "best fit" for a replacement device. I am sure the Razor is a great device. I loved my DX when I had it....But I LOVE MY REZZY! If i wanted another moto device I would have bought one. VZW should replace an HTC phone with another HTC that is the only way they could replace a device with an equal or comparable valued device.

bascially its not about a comparable like for like phone....as it was explained to me.....its about the $value$ of the device. The warranty team deemed that the Razor would be a "best fit" replacement device for Rezound users. Per - Mark L. Olson Warranty Claims Product Supervisor.

Currently awaiting a call from his supervisor.....

but based on "value" the Rezound is still selling for $199.00 so based on that AND the specs of this device (which apprently do not matter to verizon) here is a comparison list of the only 2 devices that that could be logical replacement device.

http://www.verizonwireless.com/b2c/devicesController/viewCompareDevices.do?item=phoneFirst as you see razor was not even included when compared to the Rezzy.....and that is the link the VZW Rep sent me....

here is the Warranty Info for Verizon.......I copied and pasted the pertaining parts....

Extended Limited Warranty or Service Contract

III. WHAT THIS AGREEMENT COVERS:

A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY:

1. Verizon Wireless warrants your individually owned wireless phone (hereinafter the “Product”)

against defects in material and workmanship under normal use and service. THIS WARRANTY

COVERS THE WIRELESS PHONE ONLY AND NOT ITS ACCESSORIES OR BATTERY,

INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE.

2. At its option, Verizon Wireless will replace the Product during the warranty period at no charge,

as long as you return it in accordance with the terms of this Warranty to a Verizon Wireless

Communications Store or other location specified by Verizon Wireless. The replacement phone

may be a new or reconditioned phone of equal or comparable value to the Product. Non-original

manufacturer’s parts may be used in reconditioned phones. All Products replaced by Verizon

Wireless shall become the property of Verizon Wireless.

B. COVERAGE IF IT IS A SERVICE CONTRACT: If there is a defect (including pre-existing) in

the material and/or workmanship of your individually owned wireless phone (hereinafter the

“Product”), and the Product has been subject only to normal use and service, Verizon Wireless

agrees to replace the Product at no charge, as long as you return it in accordance with the terms

of this Service Contract to a Verizon Wireless Communications Store or another location specified

by Verizon Wireless. The replacement phone may be a new or reconditioned phone of equal or

comparable value to the Product. Non-original manufacturer’s parts may be used in reconditioned

phones. All Products replaced by Verizon Wireless shall become the property of Verizon Wireless.

THIS SERVICE CONTRACT COVERS THE WIRELESS PHONE ONLY AND NOT ITS

ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL

PACKAGE.
[HTC Rezound] feralicious:
I'm reading here that a lot of people just call for a replacement. Now I have a cracked screen but I'm pretty sure my phone is dead due to the ICS update. I want to make them replace my phone under warranty if at all possible so any opinions on whether my best chances to do that are in store or over the phone?
[HTC Rezound] Tag798:
don't do it at all... they'll replace it and then charge you like... 350 on your phone bill for physical damage
[HTC Rezound] devilsadidas:
HTC does not offer a warranty foe the rezound.... There is a special vendor that Verizon bought these through or some crap but if you call HTC they give you a phone number to some crap company... Tried them the first time my phone would only last 2 hours on an extended battery on a full charge with never being touched back in january
[HTC Rezound] cslingerland:
If you have any shot at all it would be in store so they can see it and understand that there's a software/hardware issue, not just a cracked screen.
[HTC Rezound] Doddzilla:
I just went through 4 rezounds finally had enough had them send me a razr. I don't think it's an equal trade either but at least I have a phone that works. I was offered the razr or the HTC incredible 4g. I talked to several supervisors this is all they would offer.
[HTC Rezound] AshtonTS:
Why the hell didnt you take the Dinc. 4G?????
[HTC Rezound] chrisjz:
Are they not offering to replace it with a gnex? Cause I'd take that over a razr.
[HTC Rezound] hchristy2013:
My touch screen is being stupid so I called, I'm getting a cln rezzy tomorrow.
[HTC Rezound] rezoundness:
I had two rezounds and one was replaced with a razr and truth is battery life I'd great a i turn of data when i am not using data like at.work or on wifi. Also the.quadrNt and system benchmark scores are better on the RAZR. I love them both but also razr seems to used stock launcher
[HTC Rezound] hchristy2013:
How do I get offered something different. I may refuse my rezzy tomorrow, if its just gonna be more issues.

Sent from my ADR6425LVW
[HTC Rezound] droidian1441:
I came from a RAZR MAXX and the Razr Maxx or the Razr is not on the same level as the Rezound.

I thought I would regret it -- nooooo.
[HTC Rezound] apophis9283:
This thread is bogus, no offense, I just bricked mine due to a bad hex edit on a HBOOT I called VZW and they are sending a new one out. I think you all got taken. I didnt even have to argue with them.
[HTC Rezound] sm973:
Well tried the razr they sent me got here this morning lasted for 6 hours and 10 minutes phone was dead 53 minutes of talk time and didn't even download any apps . Called Verizon and said take this back give me a real phone no offense to Motorola or you guys that use them but I can't use it, the motoblur UI or whatever it is ,is bull crap vzw backup assistant integrated into the system settings can't even disable it like on the rezound , the antennas on the razr are terrible 109 dBm and my wife's rezound full bars at 65 dBm at home today .anyhow asked Verizon when I called they said the razr is best they can do and after using the razr today I appreciate my rezound and said take this sh*t razr back and I will deal with my rezound until they get some back in stock . Or Until I get tired of my rezound crashing on me but the grass isn't always greener on the other side what good is a phone with crap reception.
[HTC Rezound] nrfitchett4:
what's funny is that over on the tbolt forum, some of them are being offered rezounds, nexus, and razr's because in some areas, the bolts are out of stock...

If it were me, I know they wouldn't give the s3, so I would push for a razr maxx or nexus. I could live with either. No way I would take a standard razr with non-removable battery.
[HTC Rezound] AshtonTS:
tell them you want something else, and if they don't comply, give them a piece of your mind
[HTC Rezound] scottthreet32:
Yep they won't budge on the s3 so I will deal