yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] eth3rton:
Use this link to send them a very detailed email. They will call you back from the executive offices. They wouldn't budge on the S3 but gave me a GNEX and the extended battery for free,
[HTC Rezound] hockeytown:
I believe that worked for someone else previously, if you have to go to the top, do it! I don't see the the big deal anyway because they are sending out refurbs anyway, not new so they are not losing out on anything and they are keeping the customer happy and they know they will get there share in the end.
[HTC Rezound] scottthreet32:
Our replacements for the tboltbolt were new s3's no pcd reman stickers on them granted I got boned for the battery and back cover Ya gotta give a little to get a lot well worth the money spent

Plus I got to keep unlimited

---------- Post added at 06:09 AM ---------- Previous post was at 05:55 AM ----------

Go somewhere else a get a work up of how much to get an account phones etc. then call big red on how much the etf will be ,when they ask tell them straight up I'm getting service like AT&T might as well go to AT&T and save some money

Don't do anything with big red they will note the account on there own what just transpired

Ok thanks for the info

Next do the contact us thing

State how you went to the corp store and the ______was neat and all but you really want the s3

State you have _____ lines (list them out) that you really don't want to port to some other carrier

And you have been with Vzw for ___years (hopefully you pay your bill on time)

Wait till they call you

(I DID THIS FOR 1.5 MONTHS CALL, email ,call ,3 trouble tickets about 500min on the phone with Vzw)
[HTC Rezound] hockeytown:
And they still made you purchase the battery and cover? Still great deal and I would too but they are sending out extended batterys for free with replacements if you ask. But atleast you have a reliable horn now!
[HTC Rezound] ijustwantmydock:
so I called in asked for tier 2, got it told them my issue. Said that I've had to have it replaced like 6 times (which is true) they told me It's only been replaced twice. So I tell her the issue with the screen not being glued down correctly and then she asks if I had any heat issues and I said yes, then she's like "you have to go to a store with a battery and something your charging it with" like Wtf. Then we said "but that's not the main reason we're getting it replaced. She was a ***** about it and said that we had to tale it to the store and then we hung up after she said that like 4 times. Worst customer service I've ever gotten.
[HTC Rezound] mxair2001:
I ended up calling this latest replacement in as it would hit 120-125 degrees just looking at Google reader. Don't even play any games, no reason it should be getting that hot. Anyways, i immediately asked for tier 2 and the guy i was transferred to was awesome. He reviewed my replacement history and offered to switch out to a different device so i suggested the GS3. He said he would check his stock and if available it shouldn't be a problem. My pebble blue GS3 should be here tomorrow. :)
[HTC Rezound] hockeytown:
Yes, I felt with a couple terrible woman also and they always seem to have an excuse other then it being a bad design. She was looking attend wrong tab on there screen because I had the same issue, they also said I had only 1 replacement when I was going on 6 so I went to my local Verizon and had them verify that I was on 6 and he said yes and showed me what they were looking at and showed me where they should be looking. So my guess is that she was a rookie and didn't want the replacement being under her name because their name is required to be noted within you file for giving you the replacement. The guy at the store said nobody at a local store can give you anything except a refurb.

What it all amounts to is persistency and the right (understanding) person on the other end. If the horn eventually melts or fire or the like ends up happening and injuring someone they would not be in good shape.
[HTC Rezound] scottthreet32:
Did you have to pay for battery and cover?
[HTC Rezound] rezoundness:
i have one line with a razr and one with a rezound. I called about the razr and was told no way they will never give a s3 for a razr, or rezound as they are not comparable models as the s3 is brand new. I told them the s3 is outdated now as they are now testing the s4 with an equinos 5 cpu and that the s3 is now old news. Still they wont do it. I was told they have rezounds in stock and that since my razr was given to me because they weare of rezounds i can get a rezound.
[HTC Rezound] mxair2001:
Yes, had to pay for both the battery and door.
[HTC Rezound] rezoundness:
they made you pay for the battery and the door... They must think we are crack head rich or something.
[HTC Rezound] blestsol:
I paid for both too but they free overnighted me a free blue back plate, 2 batteries a car charger and a sgs3 charger with the book cover. Wish I would of got the blue book one though. I effing love Verizon lol. Disclaimer though, not bragging. I'm just happy.
[HTC Rezound] ijustwantmydock:
Please someone step by step walk through this for me. All the Verizon reps I've got have said that can only replace it with another resound.
[HTC Rezound] AshtonTS:
Tell them point blank youre not taking another rezound and if they dont let you hang up and call until you get a reasonable person

Sent from my HTC Droid Incredible
[HTC Rezound] ijustwantmydock:
My dad is being retarded and will only call like once a week cause he doesn't want to deal with it. Apparently u can't call because I have "anger issues" with Verizon.
[HTC Rezound] scottthreet32:
No otterboxes?
[HTC Rezound] hchristy2013:
I didn't they gave them to me for free
[HTC Rezound] blestsol:
Nah I payed for an incipio case with a gift card and my 25% accessories discount. I wish though. My cousin brought mad accessories and has no use for her otterbox holster.
[HTC Rezound] scottthreet32:
$37.50 each for otterboxes and I use my clip daily

I'm not rich like you guys if it's at Verizon I'm getting it I can put purchases on account, on account I'm broke plus I'm always claiming warranty on broken items clips Bluetooth mics

Shopping around for stuff just don't pay off

Gas time traffic ahhh
[HTC Rezound] blestsol:
Why not get the cheaper accessories from amazon?

Gs3
[HTC Rezound] scottthreet32:
I buy from places I don't have headaches I buy stuff all day at work why deal with amazon to many hoops to jump thru

The Vzw corp store sucks but 9 times out of 10 it's in stock or its 2 days away or less

Amazon=cheap no warranty junk and it's ? Away.

I pay I want yesterday or less
[HTC Rezound] z0mghii:
Verizon just swapped me for the GNexus
[HTC Rezound] hockeytown:
I just got this MAXX yesterday and Verizon case and holster because they were out of stock on the Otterbox but said I can go to a local store and exchange it if there in stock all free as replacement for my POS Rezzy and I'm rooted and loving it! I purchase all my accessories at Verizon because when something goes bad or breaks they replace with NO problems.

Sent from my DROID RAZR MAXX using Xparent Blue Tapatalk 2
[HTC Rezound] scottthreet32:
All right another Vzw buy guy

I forgot to mention I get 25%off goodies and 15% off Vzw plan
[HTC Rezound] antp121:
I get 23% off my data package, I think. Unlimited data comes to ~$23 idk if I did the math right lol. Btw how much luck are you guys getting with the gs3? Really the only thing I'd take other then a gnex with the extended battery.
[HTC Rezound] scottthreet32:
Better then the t bolt
[HTC Rezound] z0mghii:
They're offering GNEX with extended battery because they are out of stock of the standard battery covers
[HTC Rezound] eth3rton:
History recap :

Originally started with GNEX. Went to local VZN store to complain about 3-4 hour battery, mic drops and dropped calls. They told me that if I knew anything about smartphones I would understand that the battery life was normal, ect... I have owned almost every smartphone in recent history with Verizon so I am well aware of smartphone issues. Called tech support (T2) and was given the run around but eventually sent another GNEX. Same issues. Another one. Same issues. Next I was offered a Rezound. Bluetooth & Touchscreen issues. Was sent another one. Same thing when the new one arrived. Emailed their executive offices and complained about poor service. Offered to go back to GNEX since it was recently updated by Samsung.

I got my GNEX this past Tuesday and have used it for the past week. Experiencing the same known issues. (which goes back to the release of the device) You would be talking and the mic would just cut out like the mute button was pressed. The other caller could not hear anything but some clicking/static. This is a known issue for the GNEX. I was told to contact Samsung by the T2 representative. They were also placing me on a list of people with known issues and would be contacted if and when there was a fix. I laughed and told VZN they needed to contact Samsung. I pay Verizon for a working phone and wanted to speak to a manager. I calmly explained to them that they have a contract with Samsung but my contract, which is up on all 5 of my lines October 2nd, is with Verizon so they needed to work it out with Samsung. I was placed on hold and when she came back she offered me a Samsung S3. Asked me what color but didn't mention the size. When I asked she stated 16gb which I pointed out that my GNEX is 32gb. She said OK and shipped me a White 32gb S3. It will be here Tuesday. I did have to pay for the battery and cover. It was going to be like $39 + $8 (battery/cover) through them so I declined and will purchase them on Amazon for almost half that...

Hope this helps someone else. STAY CALM & DO NOT settle for the BS they tell you. Escalate it as far as you have to...
[HTC Rezound] scottthreet32:
Finally someone other then me that knows how to work over Vzw

Did you have too create a new Google account thru all your hoop jumping if you did not then congrats one last step you did not have to do

This hoop jumping takes time remember if you have time and are willing to go that extra mile for something you want, don't settle for crap

My 6 thunderbolts+ 1 wife's thunderbolt 4g data drop on all phones given known issue no fix available as of yet $417.00 a month bill 5 lines 3 trouble tickets multiple SIM cards etf $1000.00

Went to t mobile truly unlimited the catch is you have to buy phones out right which the s3 is $540.00 x4 so you pay a down payment of $149.00 x 4 =$600.00 over the coarse of your contract you pay $20.00 oac 0 % financing per phone which is $80.00 for 20 months so the bill would be $321.00 a month less the $80.00 if you have your own phone the catch is t mobiles 4g runs down highway 99 in California Verizon told me this

Did I mention I've been with Vzw since Airtouch 15 years

I've done it all new Google account SIM cards trouble tickets in the end I got my s3 and so far it's only done the black screen thing

Push power button and no screen ,take off otterbox back cover pull battery 1 min later pop battery back in then reverse order back together push power and it's back on
[HTC Rezound] eth3rton:
They never suggested that I create a new Goggle Account. I would have if I was asked just to appease them but they knew it was a un-fixable issue. They were just hoping I did not know any better.
[HTC Rezound] scottthreet32:
Ya a tech 2 Csr supervisor said more or less until u do this, I will be more or less might be downloading corrupted apps from my Google account ok the next day had to hard reset phone for some reason duck it created a new account reloaded everything from Google play(no app backup wanted all new downloads backed up apps might be corrupt) did all this bull____ still same problems this bull went on for 1.5 months overtime everytime I called I got offered everything but the s3 ok now I want the s3

I think the email mentioning t-mobile motivated them a little bit more
[HTC Rezound] eth3rton:
What is this S3 black screen issue you talk of :/
[HTC Rezound] scottthreet32:
The black screen thing is you set phone down while charging screen goes off on its own u go to use phone I hit the side power button and nothing no screen no anything

It's only done it a couple of times

I have not really investigated this out yet maybe when a newer phone comes out I might run with it to get a newer phone right now Im burned out with the whole phone junk thing 4g works phone call clarity is good ,no real issues right now for me this replacement phone was new not reman no sticker in battery area

Plus this phone is still supported unlike the t bolt and the whole ics thing that will never happen good luck on that
[HTC Rezound] hockeytown:
Yup, 25% off plan and accessories here too. So makes a big difference then someone without a discount.

Sent from my DROID RAZR using Xparent Blue Tapatalk 2
[HTC Rezound] Edvard_Greig:
I had a Samsung Droid Charge and had the exact same issue with the Mic, my understanding has been that Samsung doesn't know how to write CDMA drivers. I've got a friend at work with a GNEX that he has running JB, originally he had the same mic dropping issues, but after the updates doesn't seem to be having them anymore. Hopefully your GS3 doesn't have the same issues. I feel pretty lucky that my Rezound has generally been good, it'll get a little warm at times, but nothing too crazy, there is some light bleed from the buttons under the screen, but otherwise it's been pretty damn solid. Reception is a lot better than the Droid Charge. I'm just hoping it lasts until I'm due for an upgrade or they ever release the 1080p 5" monster that keeps getting rumored :D
[HTC Rezound] nrfitchett4:
Huh? Buy from amazon weekly. No problems ever and have better customer service than any brick and mortar store. I only buy from Verizon when it's on clearance, otherwise Amazon is a lot cheaper.
[HTC Rezound] luis86dr:
This.

Verizon is way too over priced on accessories. Amazon would be the way to go. Verizon sold me the OEM case and holster for 30 dollars. After my purchase I was looking on Amazon and saw that same case for $8.00....

Samsung Galaxy S3
[HTC Rezound] JeramyEggs:
And it is a nice case. Got mine for 5 from amazon. No way am I paying Verizon's price.
[HTC Rezound] antp121:
Cruzerlite have the best cases hands down. They are $10 too
[HTC Rezound] AshtonTS:
SGP makes some of the best cases too, but they only make them for a very few devices
[HTC Rezound] fsiddique:
Anyone else have any luck recently getting Verizon to swap them out of their Rezound?
[HTC Rezound] shrike1978:
Just got a replacement last week for a bad USB port.
[HTC Rezound] SoonerDude:
What did they replace it with?
[HTC Rezound] shrike1978:
Another Rezound. I didn't even try anything else. There isn't another phone on VWZ that even interests me right now...I hate Samsung phones, LG has crap dev support, and the only Moto I'd consider has an internal battery.
[HTC Rezound] big_mike_2k6:
I was offered an incredible 4g last night by a supervisor when I called about dead pixels. I stuck with the rezound.
[HTC Rezound] Obaterista93:
A friend of mine has the Inc 4g LTE(unrooted and such) and honestly, sense 4.0(or 4.1, I didn't check) didn't feel nearly as quick as Sense 4.1 on our Rezounds. I see the Inc 4g LTE as a downgrade from the Rezound, honestly.
[HTC Rezound] Po1soNNN:
thats because it is. its meant to be a mid-range(should be low) smartphone but its a little too pricey.
[HTC Rezound] luis86dr:
This.

The name is what sells it.

Samsung Galaxy S3
[HTC Rezound] big_mike_2k6:
Exactly I told the rep on the phone it was a downgrade if I accepted the incredible 4g. I wasn't even trying to get a different phone I want to stick with the rezound. This is the second replacement in less than three weeks with dead pixels.

---------- Post added at 03:56 AM ---------- Previous post was at 03:52 AM ----------

The first rep I talked to asked me to take a picture of my screen and send it to him so he could see what I was talking about with the dead pixels lol. As soon as he said that I was like you know what I'm done talking to you let me speak to a supervisor and thats when I was offered the incredible.
[HTC Rezound] jeckel51:
Maybe they sent them to Asurion. I called about my thunderbolt that was replaced by asurion 5 months ago. They sent me a brand new Rezound.
[HTC Rezound] zetsumeikuro:
From my experience phones I've gotten from Asurion are brand new with retail packaging.
[HTC Rezound] sm973:
Well I'm done with the rezound and just about done with Verizon too since the original post 8 rezounds have been replaced 4 on my line 4 on my wife's, got one that wouldn't power on ,one the camera didn't work ,one the pixels were bad one that just stopped working proximity sensor boot looping dropped calls etc....yes crap . On top of that I managed to go through 5 BlackBerrys in one week which is my work phone , buttons not working white screens freezing dropped calls etc.... To be honest replacements don't work for me I can give a care less in the world if Verizon has best network doesn't mean any thing if the devices don't work just waiting to see whats New this fall for gsm devices , tired of Verizon and there battery draining network .
[HTC Rezound] nolig2278:
Dude, do you live a block away from a nuclear power plant?
[HTC Rezound] brock350:
I had a asurion replacement also and it was brand new in retail box also and it also did not have the rebuild sticker on the back like my first replacement
[HTC Rezound] sm973:
It seems that way lol . Just tired of Verizon there stuff is so locked down whenever there is problems with the phones it takes forever to get updates through because it has to get approved by Verizon and HTC has a slow track record anyway to begin with . Look at the galaxy nexus on Verizon months behind the gsm version in updates .Verizon's old school cdma technology/ coverage is good but paired with LTE it's *ucking joke in terms of battery life
[HTC Rezound] squidder:
Lol its not Verizon's fault ur phone is draining. Its the way HTC implemented lte on the rezound. That's why the incredible gets more battery life than we do.( and that's the only thing better about that phone) and I def think u and ur wife don't treat phones very well.
[HTC Rezound] sm973:
To be honest we take care of our phones cases , screen protectors , my phones have no physical damage no flashing no rooting etc.. unlike a lot of people I'm not going to just settle I pay for service I pay for phones if a function on the phone isn't working properly why should I settle why should anyone settle if your dropping on average 10 phone calls a day on the best network I should not say anything and be content with that I don't think so . Pay top dollar at Verizon I want top dollar service and I will admit I know nothing is perfect I'm not looking for perfection I came to Verizon because it was better than my T-Mobile and AT&T but this year I have not been as fortunate as in the past with Verizon , and as of now I have given up on HTC with this phone anyways I have two gs3s setting on my table that I'm about to start using . Which I'm sure I will get the service I'm used to getting and like I said I'm not looking for perfection but quality in service shouldn't get worse as time goes forward so time for a totally different device .
[HTC Rezound] squidder:
Sounds like you have a problem with Verizon's service in you're area not the rezound. The gs3 is a much better phone but it is not as good as the rezound antenna. That's the only thing the rezound does better than the gs3.
[HTC Rezound] 1454:
I doubt he does. I've gotten nothing but crap from VZW when it comes to "CLNR"s. I went through 5 Tbolts. Then got stuck we an even worse bionic. Then everytime I would send them back I would have to prove with tracking numbers to VZW that I sent them back and they were signed for in TX at the warehouse to get them to take the charges off my bill for "not sending them back". I won't take another CLNR. If my rezound gives up the goat, I'm done with VZW unless they send me a BNIB replacement of something.

Just my .02 based on my experiences.
[HTC Rezound] nrfitchett4:
I'm not sure you will like them any better. If you want close to perfect devices (your words), then Apple probably does better at QC than anyone and you might be happier. Samsung is notorious for poor cdma radios with lots of dropped calls. Good luck. Personally, I've gotten great service and equipment from verizon. Hell, my wife is still rocking a tbolt and both kids are on dinc2's that are getting close to renewal time.

I've never had that problem. Within 72 hours of sending equipment back I've always gotten a text thanking me for sending them back. Guess I've just been lucky.
[HTC Rezound] platinumrims:
I've gotten 3 broken phones in the past week and a half.. Supposed to be getting the 4th one Monday... If this one is messed up I'm not sure what I'm going to do. This one doesn't have anything wrong with it other than the front cam decided to mess up :(
[HTC Rezound] Nyobie:
Man, I feel so badly that not everyone has been as fortunate as me with phones and service.

Good luck!

Sent from my HTC Rezound using ICS on Verizon's periodically blazing fast and mostly reliable network
[HTC Rezound] platinumrims:
Service is like no other... It still impresses me from time to time lol. Now that I have 4G in my college town it can't get any better lol. Plus even in the middle of town Sprint and att service is sketchy in some places, not to mention off the beaten path... lol. I enjoy flaunting it and being like well that's the crappy service you spend money on.
[HTC Rezound] fsiddique:
Accepted the Inc 4g as a replacement for the Rezound, but when I got it, I called vzw and said how this was def not a comparable phone with smaller screen and lower resolution and how even prices are not in the same ballpark (both contract and full retail). Finally got them to give me a galaxy s3 for a replacement.
[HTC Rezound] acejavelin:
Last night around midnight I filed a claim with Asurion for a broken screen on my Rez, they made no mention of being out of stock and said I would have mine Tuesday... after reading recent posting I am hoping for a brand new one, but as long as it works I guess it'll do until I am ready for a replacement in April.
[HTC Rezound] platinumrims:
Least they offered you another phone. They just keep sending me in circles. I call with the messed up replacement, they say OH NO! let me troubleshoot it, but there isn't anything to troubleshoot on over heating and busted proximity sensors. Then they give me to tier two tech support and they ask me the same **** and say they are sending me another one. Hell I'd take a Inc or nexus at this point. I don't want those phones but I don't want to play these games either. No actually I wouldn't accept a nexus lol.
[HTC Rezound] 1454:
I wish I were that lucky. The second thunderbolt I sent back I was getting harassing texts a month after saying if I didn't send it back I would be charged for it. Then, I would call in and give them the tracking number again, showing that it had been signed for, and they would say the texts would stop, then the next week it was the same **** all over again. Finally two months later(after originally sending the phone back) they actually charge my account for the "non return", where I have to prove for like the 5th time that I have sent it back and it has been signed for. Then wait two weeks for them to credit my account 650. Same thing happened again when I had to swap my first rezound during the two week worry free period. The phone would do some weird split screen thing, then go blue. So I swapped it and the warehouse said they never received it even though VZW had the tracking number in their system showing it have been received(after charging me again for 650). The only thing I can figure is I screwed someones mom at the warehouse and they just want to screw me. But I'll never deal with sending anything back to VZW after my issues.
[HTC Rezound] nrfitchett4:
If you ask for a replacement through asurion and pay the 100, do they make you send back the broken one? Thinking of getting a back up.