yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] djRamage:
I called in this morning and have a CLN Rezound being shipped out. I will get it Tuesday, hopefully it won't have any issues...
[HTC Rezound] vortmax:
By mentioning 'CLN' Rezound are you referring to a new one? If so, you're getting another set of Beats phones as well? If so, not bad... ;)
[HTC Rezound] platinumrims:
Don't hold your breath lol, it might be a terrible one.

I still haven't called those people. It's been two weeks now since the last time I delt with them.
[HTC Rezound] vcmstone:
I get my first replacement Rezound on Monday. I had no choice in getting a replacement as the vibrate stopped worrking, and they wouldn't send me another model without at least sending one Rezound first.

For the people that have done the warranty replacements, have you been relocking your bootloader and changing the S-OFF status to S-ON? I know you are supposed to do it when sending it in (as it voids your warranty), but it seems like their warranty center doesn't even check for it. Just want to get a heads up as I only have today to do all that if it's needed.
[HTC Rezound] cavergary:
Got mine on 11/14/2012 after the USB hub died on my first one. There is a slight difference in the face of the phone. The screen is raised a bit.l from the surrounding case.
[HTC Rezound] platinumrims:
They probably don't know what it means or even how to check it.. They definitely don't know how to repair phones...
[HTC Rezound] Gornul:
Got a fresh one yesterday after the most painless tier-2 support experience ever.
[HTC Rezound] liqwidzero:
I just received a warranty replacement on Saturday. I think I will finally invest in an case, finally.
[HTC Rezound] bluesamg:
How about now? Will the Rezound replacements now be Droid DNA's? Since its HTC..

And what was the isuess about the HTC Rezound that let Verizon get you a GS3 as a replacement?
[HTC Rezound] vcmstone:
They are still sending replacement Rezounds. I just ordered one today for my wife. No DNA or GS3 option was given. I've asked, but these are my first replacements for both of my lines, and the guy I'm dealing with via email says they have to send at least 3 replacements before offering a different model. I had him notate that on my account so they keep to their word.
[HTC Rezound] platinumrims:
I've had a few and they offered me a free "upgrade" to a stratosphere or some pantech phones(which I would have to sign a contract for). And that took me more than an hour to get after I returned my 7th doa replacement lol. Ridiculous.
[HTC Rezound] ssoares01:
They aren't going to replace your 1+ year old phone with a DNA... just not going to happen... If it does, your a seriously lucky SOB.
[HTC Rezound] zetsumeikuro:
People keep asking for different models.. Soon they probably will no longer offer that option because of the gross abuse.

They probably put the phone back together half assed. Welcome to Verizon warranty exchanges!

Ask about issue so your phone will suddenly have it eh ;).

:rolleyes:.
[HTC Rezound] blestsol:
Do you really think there's so many people getting returns for other devices? I mean us online barely count for the amount of phones sold.
[HTC Rezound] zetsumeikuro:
Well it probably isn't widespread but I can't let it slide when I get a snooty line from a t2 CSR. My Nexus speaker blew out and I call into get a replacement and she was like oh I can't give you a gs3.. I'm like I don't want a gs3.. I called in wanting to get my Nexus replaced. Interesting thing is I never mentioned wanting a different phone or wanting a gs3. So it leads me to think that there are quite a few people doing it if I got that as a response after inquiring about a replacement. I mean sure it could of just been that center or CSR, hell I've had some CSR's offer me different models as well. But seeing posts of people just going through devices just to get replacements in this forum and the Nexus forums.. I mean it's fine you have actually have issues with your phone and go through the different device exchange. But I feel it's just gross abuse if people are making crap up with their phone just to get into another model. For now it doesn't seem to be widespread but if it continues that policy will probably get the VZW commie ban hammer.
[HTC Rezound] mjh68:
I agree pretty dishonest and ridiculous. Bad enough people did the same thing when they screwed up their phone trying to S-off or flashing stuff without reading enough on how to do it.
[HTC Rezound] joecoolinatl:
forgot to post back, but had the replacement Monday morning. No revision on the part number. doesn't have a slightly raised screen like the current replacement I have does (got my phone replaced in spring for overheating). seems to be working fine so far. going to send the current one back on friday.
[HTC Rezound] VooDooCC:
Going to try exchanging my Rezound (overheats, and doesn't charge right) tomorrow or Thursday, whenever I have time. Are they still giving different models? If so, is there a certain one I should try getting? Haven't paid much attention to the scene after getting mine before they stopped the unlimited data.
[HTC Rezound] zetsumeikuro:
Just pray for a good device lol. VZW refurbs = trash.
[HTC Rezound] blestsol:
I can tell you what not to accept. Droid Incredible lte or the Samsung stratosphere they keep offering.

Gs3
[HTC Rezound] platinumrims:
They won't give you anything that's even close to as good as the rezound, yet they will say it's somehow comparable. I still can't believe they offered me a pantech phone...
[HTC Rezound] joecoolinatl:
There are still replacement rezounds, I've gotten 3 replacements since December, and have another one that will be delivered on monday.
[HTC Rezound] zetsumeikuro:
Nice to see Verizon is still giving out high quality replacements :rolleyes:.
[HTC Rezound] platinumrims:
How are those like new replacements
[HTC Rezound] zetsumeikuro:
CLCR? Certified Like Crap Replacements!
[HTC Rezound] platinumrims:
All 7 of mine have been amazing-ly....... terrible . :banghead:
[HTC Rezound] goodriddance183:
Minor issues with certified replacement

Got my replacement Rezound in September of last year. My screen is a little buggy and sometimes I have to re-lock it to get the screen to work . I recently unlocked via HTCDev and rooted, but am still S-On . I would love to replace it again before my year is up in May or snag a Gnex .
[HTC Rezound] stevenlinks:
i'm having that same issue, with mine which is an original phone not a replacement. i wanna send it back but im not sure if i would have to unroot it also mine is s-off would i have to make it s-on again? and it also says tampered ....
[HTC Rezound] Phaded:
FWIW... Got both my Rez switched for DNA

Step your hustle up
[HTC Rezound] ryryrocco:


Sending mine back next week, called about an hour ago. They are still replacing mine with another rezound due to screen lift and messed up prox sensor.

Did you have to talk then into it, or was that what they offered?

---------- Post added at 06:39 AM ---------- Previous post was at 06:20 AM ----------

Also wanted to add, I was able to get this phone as a replacement for a thunderbolt that I didn't even buy and was given to me by my dad for free (I had been using an inc2 before the bolt). Returned the bolt a number of times and then asked what else they could offer. Got this phone and have been very satisfied so far running hawk's ecliptic rez and snuzzo's lunar kernel. Awesome battery life and performance overall. Not sure if I want the dna at this point. I like the fact the rezound has an sd card slot, removable battery and the overall size is perfect for a phone.

Quick question - in everyone's opinion, how should I send my current phone back?

Do I need to relock (currently s-on) and load an ruu or can I just erase all data in amon-ra and send it back like that. Do they even check or just flash a factory image once they receive the device.
[HTC Rezound] Morpheus991:
I was actually offered the dna after *****ing and having 3 replacements..but I declined. Only 16 gb and I've already collected so many rezound accessories (extended batteries, cases, etc) I don't want to start over...doesn't seem worth it. Maybe for a One or dna+ or whatever they call it.
[HTC Rezound] Phaded:
Between me and wife Rez, we sent like 6 or 7 back total. All due to the proximity sensor being utter garbage. Final call i just complained about having to constantly start over with new phones. Tech even replicated the Rez sensor being garbage. Kept complaining, offered DNA.

---------- Post added at 08:27 AM ---------- Previous post was at 08:26 AM ----------

I thought the same. But trust me, this phone is worth it. Best phone out right now (until the One of course)

Cloud storage, or pulling off big files if it clogs phone, you don't even notice the 16GB limit...

---------- Post added at 08:28 AM ---------- Previous post was at 08:27 AM ----------

Oh, almost forgot, anyone need OEM extended batteries with door? I got two... $30 for both lol
[HTC Rezound] Morpheus991:
Yeah I've been weighing the pros and cons...I've got 4 extended batteries, countless cases including an otterbox, etc. I actually just went to the store to rethink it. I'm not sold on the dna yet. Wearing skinny jeans doesn't help either. I'm thinking if I hold out until the next dna or the One, my rezound might actually give me more leverage than a dna for a swap to one of them. Does that make sense? Idk.

I'm also trying to keep my unlimited as long as possible and might try to get my mom (on a different family plan) to upgrade to a One and give it to me (she has a flip phone) but that's a whole other thread about manipulating vzw and what I can get away with...

[Edit] also I just read that the dna is not being sold online in the vzw store. I noticed this last night but thought maybe it was a glitch. Fastest EOL ever!
[HTC Rezound] 1454:
Wait, so this is true? I saw something the other day about this possibility, but didn't think it was real. But it would confirm the one rumor.
[HTC Rezound] Morpheus991:
Yeah, looks that way.I'm guessing it's either for a newer version with more memory or a One variant. I read that they announced a butterfly 2 coming out soon so...
[HTC Rezound] 1454:
http://www.phonearena.com/news/HTC-Droid-DNA-is-no-longer-available-with-Verizon_id41371

Well, it looks like it is nearly official.
[HTC Rezound] eriscentro:
Today I was offered an inc 4g, thunderbolt (lol), replacement rez, or a droid m. Not sure if I should go w/ the M or not
[HTC Rezound] stevenlinks:
To everyone who has a rooted and s-off phone. Do you always unroot and s-on back before sending the phone back to Verizon or do you just send it back as Is with no problems?
[HTC Rezound] platinumrims:
I just stock ruu it. They actually shipped some phones with s-off I think. So... Meh. You can s-on and stuff if it makes you more comfortable. But they are a million times more likely to lose or steal your phone resulting in a charge.
[HTC Rezound] Morpheus991:
I'm starting to lose it...I don't like being lied to. I had a supervisor call me today regarding getting another replacement because all 3 I've gotten have been messed up. He said they can't send any more out until they receive them all and that I may need to wait "a couple weeks"...I called them back with the tracking #'s as proof that they have them all as of last week.

tl;dr I filed a complaint with the fcc about Verizon and started harassing asurion directly (on there website) about their quality control.

:mad:
[HTC Rezound] 1454:
Oh, you haven't gotten to the fun part yet. Wait till they say that they didn't receive one of those and charge you 650 for it. I hope you took pictures of everything. God knows I do. Vzws warehouse is full of incompetent morons. They are a big reason I will be leaving in a few months.
[HTC Rezound] Morpheus991:
Been doing some research: turns out the replacement phones are being supplied by "Personal Communications Devices" (PCM). Photo of the barcode on the back of my replacements attached.
[HTC Rezound] Morpheus991:
Success. I got a hold of the So Cal presidents office. I can basically do whatever I want.....now I just have to decide what I want to do..
[HTC Rezound] zetsumeikuro:
I'd say PCD stands for "Pretty Crappy Devices".

Cause the DNA sucks.
[HTC Rezound] kaliblazin707:
The DNA doesn't suck and they took it off the Vzw site for less than 24hours to change the sku
[HTC Rezound] Phaded:
In fact no it doesn't. Lol. Blows the Rez away
[HTC Rezound] eriscentro:
Yeah agreed DNA > rez. I'm standing at vzw right now and the razr m is consistently scoring higher on speed tests, and the display looks much more vibrant
[HTC Rezound] 1454:
I actually really like the m, it just sucks there is almost no development for it with motos wonderful locked bootloader.
[HTC Rezound] eriscentro:
The display on it was extremely vibrant, which i wasn't expecting. Not sure if i should swap of with my rez
[HTC Rezound] platinumrims:
Isn't the razer M like a year newer? I'd hope it scored higher. I agree that the DNA sucks lol.
[HTC Rezound] eriscentro:
It's essentially a budget phone, currently free at vzw. Development is pretty much non existent on it, so I'm still ( a week later) debating hardware over development
[HTC Rezound] stevenlinks:
Are they still switching out the rezound with the DNA?
[HTC Rezound] Phaded:
You have a DNA?

---------- Post added at 09:32 PM ---------- Previous post was at 09:31 PM ----------

Did for me. Two phones. Hustle hard.
[HTC Rezound] platinumrims:
Of course not. I had one though
[HTC Rezound] stevenlinks:
How long ago did you get them... I have a wait a bit longer because my manufacturer's warranty hasn't run out yet, so they will only replace my phone with the same thing. They will only be able to replace it with a different model after the Verizon extended warranty kicks in.... At least that what they tell me. So I have a few weeks to wait.
[HTC Rezound] kaliblazin707:
I have the DNA. Its an improvement over the rez in every way except 2. Batter. Storage. Still have and love my rez its just old.
[HTC Rezound] Phaded:
Few weeks ago. My manufacturer warranty is what got me the DNA. They claimed they had to stay within the HTC product line and since I had so many Rez replaced due to the proximity sensor, with a little complaining, got the DNA.

---------- Post added at 07:27 AM ---------- Previous post was at 07:25 AM ----------

Storage issue does suck. But stock DNA battery > Rez stock battery. I charge my DNA far less.

---------- Post added at 07:28 AM ---------- Previous post was at 07:27 AM ----------

Then you know the phone doesn't suck haha. It is a fantastic phone. The hardware is great. Best Verizon has right now.
[HTC Rezound] platinumrims:
I disagree. I think the S3/N2 are the best phones Verizon has. The only thing I liked about the DNA was the display.
[HTC Rezound] shrike1978:
Agreed. I wouldn't trade my Note 2 for anything except a Note 2 with an SLCD...or a Note 3.
[HTC Rezound] platinumrims:
Are there any specs released for the N3? I'll probably get the S4 to hold me over but I'm curious. I still want a note 2 but I figured I might as well wait for the next one. Plus I'd imagine development for the S4 would be better
[HTC Rezound] Phaded:
Forgot the N2, I'll give you that one. S3 no.
[HTC Rezound] zetsumeikuro:
I get decent/good battery life and stability on the S3 w/ the CM 10.1 nightlies. The new 3.4 kernel is starting to have the kinks worked out, and performance could never be better:good:.
[HTC Rezound] JeffBea:
So how do you know for sure if the are going to send you a rezound or a dna. I just called them up a started a claim and I stated to the assurance guy I heard they are send out different replacements for the rezound and he said no. It would be the same phone. So I canceled my claim saying I thought it was a $50 deductible instead Of the $99 and I didn't have money right now.
[HTC Rezound] Phaded:
I didn't call the insurance. I called Verizon tech support and used the manufacturer warranty.
[HTC Rezound] 1454:
So, does anyone who received a DNA know anything about Google voice with it? THe main question, does the dialer have GV voicemail integration like the stock dialer does? That's the main thing I am looking for. I don't know that I can get by with 16gb, but if I can get them to replace the rezound with it, then I might do it.
[HTC Rezound] shrike1978:
GV voicemail only integrates with the Sense dialer as far as I know.
[HTC Rezound] 1454:
You mean stock dialer?

If so, I was afraid of that.
[HTC Rezound] Morpheus991:
I just turned down the DNA as a replacement for my rezound for the 3rd time. It only actually has about 11gb of storage and that screen looks/feels beautiful but goes all the way to the edge; I'd totally brake it..
[HTC Rezound] shrike1978:
Grrr, yea... AOSP, but Sense.
[HTC Rezound] stevenlinks:
If I can get it then it would give it a go... I have over 100GB of box online storage between my two accounts...
[HTC Rezound] 1454:
So you're sticking with the zound?

I'm not a that bad on storage, but 11gb is just so little. That almost seems useless. But supposedly the S3 has the same reception issues as my gnex, and motos just have no development. There just isn't any real good options out there. I swear the 16gb only option had to be a vzw forced thing. I've learned to live with only 32, but a couple of hd video recordings and a backup that 11 gb would be gone.
[HTC Rezound] Morpheus991:
Yeah, I'm just going to keep getting replacements until I get one that works properly. Once the DNA plus or One variant comes out I might get that but until then good old rezzy for me.
[HTC Rezound] liqwidzero:
I just received my insurance replacement. And it looks a bit different. The power button is taller and the glass sits evenly with the plastic rim that goes around it. I don't know whether to exchange it or what. I do like that the power button is sitting higher on this one, though.

Anywho, time to root and S-Off again.
[HTC Rezound] eriscentro:
Damn, how many rezounds have you guys had to be offered a DNA? I was on my 5th and they said no way
[HTC Rezound] joecoolinatl:
just called for a replacement today. hopefully #7 will be the lucky working one.
[HTC Rezound] Morpheus991:
Yeah I got my 5th today, fingers crossed.
[HTC Rezound] eriscentro:
I swapped out for a GNex, I feel kinda like a traitor
[HTC Rezound] 1454:
You made a mistake there. I have both, and I wouldn't trade the rezound for a nexus. I have more problems with my nexus than my rezound.
[HTC Rezound] eriscentro:
Does your nexus have crap data speeds in comparison to the rezound?
[HTC Rezound] 1454:
Yes. The only time it comes close to the same speeds as the rezound is when I'm right near a tower. I mean with in 500-1000 ft.
[HTC Rezound] Phaded:
Pay me $20 and I'll hustle you a new phone lol...
[HTC Rezound] stevenlinks:
can you hustle a note 2? Lol
[HTC Rezound] eriscentro:
Hmmmm that kinda sucks, hadn't heard that before now
[HTC Rezound] stevenlinks:
Damn, if it took some of you guys over 5 phones to get a dna then I don't stand a chance only going on my second replacement...
[HTC Rezound] eriscentro:
I had 5, two reps said no way to a dna
[HTC Rezound] Dark Jedi:
To get a different phone it depends on the rep you get and how much you *****. If you had over 5 I would keep calling back and ask to speak to a supervisor. Just takes time.
[HTC Rezound] zetsumeikuro:
Yeah! Let's exploit Verizon's replacement policy even more!!! Let's complain about our phones even though they have no problems so we can get the next model up for free!!!:rolleyes:
[HTC Rezound] Sheldor1967:
Like fine wine, I appreciate fine sarcasm! Though I would like to think these were all legit returns....

sent from my 4.2.2 Rezound
[HTC Rezound] zetsumeikuro:
I have had my share of bad Rezounds so I can understand their frustration. Hell it's pretty sad when you have to go through 3 different Rezounds in store because of dead pixels... If they are legit problems and they're being offered different devices then no problem! If they are just trying to make **** up, or look for "problems" to get another device _ _ _ _ 'em.
[HTC Rezound] Sheldor1967:
I suppose I am pretty fortunate to only be on my second! Though, I wouldn't have even needed to do that if I had found the Rezound Proximity sensor app. It has fixed that wonderfully. I put it on my wife's Rez and she has no problems either...
[HTC Rezound] zetsumeikuro:
That's good to hear man! I have had terrible luck w/ CLNR's from Verizon... Ranging from scratches and big dings on the screen etc . I'm pretty sure they just try to turn them on and if they go back on they just ship it back out to whoever will accept that rubbish.
[HTC Rezound] Morpheus991:
Yeah I started leaving them little notes on the return devices just to help them out a little..:rolleyes: so far (since Fri) my #5 seems to be doing alright, a little prone to overheating but that might just be because of all my battery has been through with the last phones I had..

If you really want their respect you have to escalate your complaints. I found the President of my area (they have different people in charge of different regions) and wrote him an email directly. Got a call back within in hour from his office. Also filed a complaint with the fcc and they called me about that as well.

As I've stated before, I don't like when companies mess with me.
[HTC Rezound] zetsumeikuro:
I've complained about the quality of their devices numerous times already.. I've had Thunderbolts with screens popping out of the frame multiple times. Even sent the Bolt to tech support first so they could "inspect" it first and I still get trash like that :rolleyes:. Rezound after Rezound with dead pixels and heating issues, Nexus' with burn in or radio that don't work and scratched screens etc. Nexus' with screens that would go bad after 1-2 months of moderate usage. Several GS 3's with huge gashes on the screen or pink hue to the screen. It's nice they do give the replacements but it's like we have to jump through freaking hoops just to get a good one.
[HTC Rezound] eriscentro:
What do you mean by Nexus with a radio that doesn't work, because I may be in that boat
[HTC Rezound] zetsumeikuro:
Basically the Nexus couldn't hold a 4G signal at all.
[HTC Rezound] liqwidzero:
Shoot, I received my replacement on Friday and it just stopped turning on last night and wouldn't hold a charge. Not only that, but the screen seemed to be set higher than before and not recessed, same for the power button, and the volume buttons were even more recessed and flat. And there was something under the glass, like it was cleaned but someone missed a spot.

I should have a replacement in my hands at around 10 today. Hopefully it's not a pile of rubbish like before.
[HTC Rezound] zetsumeikuro:
Good luck! Getting CLNR's from Verizon is like gambling at a rigged table in favor of the dealer.
[HTC Rezound] Dark Jedi:
I must say I have been lucky with my cln phones . out of 4 bolts and one moto droid. Only one phone was bad and it was a bolt. The case was so scratched up it looked like someone sanded it to get ready to paint. Other than that all of them looked and worked perfectly.
[HTC Rezound] liqwidzero:
Mine just came in. And man, I don't understand how these things pass a so-called "68 point inspection". The right side of the glass is curved, while the left side is flush with the plastic, all of it is supposed to be recessed, as we all know. At least my original store-bought one was. And my old battery back does not fit on this one. Weird.

We'll see if this one craps out on me again. Hopefully the next time I call, I'll get the same lady who helped with the warranty replacement. She was pretty cool to deal with.
[HTC Rezound] eriscentro:
I think that's just a nexus thing
[HTC Rezound] Phaded:
They exploit you for every dollar they can. So **** em