yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] zetsumeikuro:
Key to having a good experience with Verizon: #1.) Pay your bill #2.) Read the fine print again and again before making changes #.3) Profit. Sure Verizon costs more for service, but you get what you pay for capiche? I've never been overcharged in the 4 + years I've been with Verizon, except for the occasional increase due to FCC or state taxes etc etc. Plus every company tries to make as much $$$ as they can from the consumer... It's a business, they want to make MONEY derp. Sure I rip on Verizon from time to time, but tbh they are the best atm and they know it. As long as I get to keep my unlimited data I am going no where.

---------- Post added at 06:38 AM ---------- Previous post was at 06:35 AM ----------

It's supposed to be the "100 point inspection" meaning look at the phone for 1/100th of a second and put it in the box :D.
[HTC Rezound] 1454:
Lo

Not even close. I've missed two payments with Verizon in 6 years and those were because I was refusing to pay until they took the rezound and thunderbolts that I sent back off my bill.(had the tracking numbers showing they had been signed for). I'm always courteous and respectful. Then sometimes the cs agents I deal with at Verizon are outright dicks. Honestly, vzws customer service could not be beat until about the time they got the iPhone and killed unlimited data. Since then, I've had nothing but issues. You may have gotten lucky, but I haven't. I've had nothing but issues in the last 2 years. It's a big reason I'm considering leaving for tmobile during the summer even if they do have worse service.
[HTC Rezound] liqwidzero:
Really, I've never had a problem with the CSRs. I even try to have a fun time with them and make them laugh when I can. A happy CSR is a good CSR. I've turned bad situations into good ones just by making them feel great and having fun.

I was wanting to leave for T-Mob as well, but, since the 9+ years they've been here, they still only have 2G coverage. It's ridiculous. They even have a corporate store here, which makes no sense.

Also! Verizon just announced their device payment plan, which will go into effect on the 21st. No more contract if you go that route, so it should not get rid of unlimited data. I'm excited for that.

---------- Post added at 08:41 AM ---------- Previous post was at 08:37 AM ----------
[HTC Rezound] drtchocky:
I am a little weary now of certified replacements. I feel like I am in an abusive relationship.
[HTC Rezound] Imitation:
No; CLN is just VZ's terminology for a replacement phone (for all of their phones).

CLN = Certified Like New (like "Certified Used Cars").
[HTC Rezound] Doddzilla:
I've had several HTC phones and most of them have been POS. The only good one I've had was the incredible. Love that phone. But basically just tired of non working product. The razr is pretty cool. I get 9hrs no prob with heavy use. I burn through the extended batt on the rezounds In like 4hrs. Plus razr has aokp and cm and miui already
[HTC Rezound] blestsol:
Definitely sounds like the phone for you.

*shrug*
[HTC Rezound] feralicious:
But the razr makes you type funny.
[HTC Rezound] cslingerland:
4hrs on extended battery?... WTF. Screen on full brightness and never off?!
[HTC Rezound] Doddzilla:
Auto screen brightness using 4g. If you turn it on and use it straight without turning it off much that's how fast it would die. Leave it in your pocket I'd get like 2 days on extended.
[HTC Rezound] nrfitchett4:
the screen is a big battery hog. The Razr is pushing a lot less pixels than the Rezound.
[HTC Rezound] Doddzilla:
Yep. That's the only thing I miss about the rezound is the screen. Performance wise I haven't noticed any diff.
[HTC Rezound] djRamage:
No, just a technical term for a refurb. I never got the beats earphones anyway, since I traded one of the iPhones I had laying around for the Rez. Beats is worthless though, mostly marketing. Like Apple.

I would never take a Razr or Maxx over a Rez. Way too many problems with them, not to mention the screen difference. You should have seen how many CLN devices arrived for customers that had to be sent back because of battery or digitizer issues. I have a zLaza extended battery (3240 mAh?), in 4G all the time, moderate to heavy usage, and I can easily get 2 days on a full charge. :good:
[HTC Rezound] nrfitchett4:
wife's tbolt is acting up. Wondering if I can talk them up to a Rezound??? Will find out tomorrow.
[HTC Rezound] blestsol:
They're in a giving mood lately with me. Wouldn't hurt lol.

You know one reps manager laughed when asked about upgrading my phone to anything above a stratosphere.

Next one got on the phone and literally named every phone as a choice for replacement for me.
[HTC Rezound] scottthreet32:
ya except the s3 why? The s3 came out a week after the dinc g4 what gives

I hate Samsung but for free duck it, ducking phones these days all have problems

Maybe I should just shoot for credits on my account and a p.o.s. p.I.t.a. clnr

Average time to set the phone back up the way it was hours and weeks

Never paid attention how long just a really loose estimate
[HTC Rezound] JRd1st:
I'd be careful if accepting a gs3. I had one and it had terrible signal sensitivity and the GPS was real iffy, like the gs1 I was stuck with for 2 years. I returned it and got a rezound. Even though I had to pay a restocking fee, I'm happy with the rezound.
[HTC Rezound] scottthreet32:
It's just a point thing "I was told I could switch as a replacement to anything 4g but the s3".

now between phone being difficult working and not working its my Quest to mess with verizon on an almost daily bases when I get offered the s3 I will not get it
[HTC Rezound] blestsol:
Nah they gave me the S3
[HTC Rezound] scottthreet32:
How is that phone behaving ,good move or regret?
[HTC Rezound] awenthol:
My Rezound has been a POS lately (past 2ish months, no amounts of hard resets or firmware flashes have had any effect). I've finally had enough and ordered a SGS3...Loved my EVOs but the build quality of the Rez is just garbage and seeing all the warranty issues everyone keeps having just confirms it. No wonder HTC's stock keeps falling.
[HTC Rezound] Kelton Rivas:
What number are you guys calling and what are you saying to attempt to receive another phone? I'd love to join in, if only to bother the reps
[HTC Rezound] scottthreet32:
New bag of tricks,hard reset phone don't log into gmail or play store run phone for like 4 hours save photos and other stuff, format sd card

If 4g is dropping out with nothing on phone its Hardware problem. After that log into phone and play store let everything down load keep in mind if you have a corrupt gmail account problems will reoccur.

That's where I'm at

All this is coming from a csr supervisor

So lucky me
[HTC Rezound] blestsol:
I'm only regretting that I was riding so hard for the Rezound.. This phone is... Great honestly.

Con was right, reception ain't that bad compared to the rezound. I liked TW since the epic touch. And tbh.. This phone is fast as hell and smooth. Even on stock rom.

I went to technical support and complained for a while. Then said I didn't wanna receive the same phone with different issues. They're aware of the ics problem myth so they're accepting that as a reason. But different call centers give you different choices of phones from what I've saw. Make a "mistake" and hang up if they offer you a bs phone and try again.

Synergized GS3
[HTC Rezound] :
Update, after a few days of my chat with warranty claims.......I get a call this morning :) rezounds are now back in stock. I told them that I did not want someone else's hacked, problematic refurbished device and that unless they are willing to send a galaxy nexus I will or something spec equivalent other than moto then I would only a take a brand spanking new resound......they shipped my new rezzy today :)
[HTC Rezound] scottthreet32:
Ok let us know how new that device is
[HTC Rezound] Obaterista93:
I've always had the worst luck with refurbs. I had a few back when I had my thunderbolt and I dealt with everything from blown out speakers to dead spots on the screen. It was ridiculous.
[HTC Rezound] gottahavit:
I just got my warranty replacement this weekend, unfortunately the vibration thingy is toast. This time I'll ask for new.

---------- Post added at 08:02 PM ---------- Previous post was at 07:59 PM ----------

Forget signal quality, the screen is crap. Played with one waiting to talk to the guy about broken rezound, lousy screen and terrible ghosting. Just like the gnex. Stupid pentile displays are crap.
[HTC Rezound] scottthreet32:
Ya Im after the tough s*** your not getting the s3 bs from the csr's here's what you can get as a replacement speech once I get the ok I Will have them note the account and I Will think about it
[HTC Rezound] blestsol:
Maybe I'm lucky. No ghosting here.

Synergized GS3
[HTC Rezound] antp121:
you suck :p jkjk lol im just jelly of your gs3 :(
[HTC Rezound] TXI Kaze:
Got a RAZR MAXX in place of my Rezound after it bricked. Didn't like the screen's resolution (I love the colors on amoleds, but the pixel density...just, ugh) and I had a blue tint to my screen along with black blotches "underneath." Called Verizon today, was transferred to a tech who offered a GSIII to replace the RAZR. Well, looks like I'm about to try my first Samsung since the Omnia :p
[HTC Rezound] zetsumeikuro:
GS 3's and Galaxy Nexus' for all! Except for antp apparently :D.
[HTC Rezound] antp121:
...........no comment........... jk its just bc of my screen if it wasn't cracked....
[HTC Rezound] Castanoff:
Wife got her 5th referb and still having issues with the screen not turning back on after a phone call. Going to have to call them again to get ti swapped../ man this is frustrating.
[HTC Rezound] blestsol:
Try to get an alternative replacement
[HTC Rezound] zetsumeikuro:
Even if your screen wasn't cracked, they'd be like... It's that ant guy AGAIN. Whatever he asks for just deny it.:good:
[HTC Rezound] antp121:
Yeah. They learn fast. They just hang up on me now :(
[HTC Rezound] zetsumeikuro:
So Verizon just auto disconnects you each time you call?
[HTC Rezound] antp121:
Nah I'm jk Ing. I don't call THAT much lmao.... I did get a letter from the like president of customer relations though....
[HTC Rezound] zetsumeikuro:
Should be like.. Papa president of customer relations... Why you no give me GS3 or Gal Nex?
[HTC Rezound] Evilmonstertruck:
I just called and they wouldnt give me anything else but a rezound.. Im going to try again tomorrow and see what happens. I love this phone but I get tired quickly and want something different. I loved my Palm Pre, I hate they went under. I hope someone makes a port of WebOs when the public edition is out
[HTC Rezound] antp121:
Just keep trying. The csr's usually have different opinions/instructions. Ask for a tier two or whatever its called. You can usually sweet talk them into giving you what you want lmao.
[HTC Rezound] TXI Kaze:
Yeah. A tier two was the one who pushed through my Galaxy S III when a basic CSR said "Nobody but a supervisor can switch your phone for another brand."
[HTC Rezound] antp121:
exactly. im jelly btw lmao :)
[HTC Rezound] TXI Kaze:
BETTA BE. Nah, jk. I didn't think they were going to send me a GSIII lol. They sent the RAZR MAXX to start and called in because of the screen quality and my blue tint. My GSIII will be here tomorrow :D
[HTC Rezound] antp121:
I have a fascinate lying around and some guy posted a few days back saying he got a Droid Razr as a replacement :eek: I'm gunna try for a replacement soon :D
[HTC Rezound] TXI Kaze:
Jeez, haha. I found out that a few people with RAZR's are calling in to Verizon talking about how even though on their website it shows that the RAZR supports adobe flash, it doesn't. They've used that to get a GSIII, I guess.
[HTC Rezound] antp121:
Yeah. He got an sgs3 actually. Went from Fascinate-> RAZR-> SGS3.
[HTC Rezound] TXI Kaze:
Every Fascinate I've ever messed with has been pretty snappy. The stock RAZR ROM is faster than most Rez ROMs (no offense to an devs), and the SGS3 just isn't fair haha. So a nice little chain.
[HTC Rezound] antp121:
Yeah. It's really snappy on JB ;) and yeah. The sgs3 is a cheater :p
[HTC Rezound] Kelton Rivas:
They're sending me a replacement Rezound by Thursday; what should I call about to get a swap? My last call I complained about the OTA, over heating, and system UI lag
[HTC Rezound] antp121:
Keep using the same complaint. That way theyre like "hey, maybe it's the type of phone! Not that particular one!" Lmao
[HTC Rezound] TXI Kaze:
Yeah. The guy I spoke with said "Well, I'm definitely not sending you another HTC after how many you went through. How would you like to try a Samsung?" rofl.
[HTC Rezound] scottthreet32:
#%& me what are u guys doing to get what you want
[HTC Rezound] shongboy:
I have another replacement that should be here thursday. 2 weeks ago the screen on my original rezound quit working out of nowhere. I received my replacement and it did the update. A few days later i couldn't get the battery to charge more than 60% no matter how long I left it, tried different chargers, different outlets. Nothing has worked.

Called today and they said it might be the battery and they would send me a new one and i'd have it in 5 business days. Guess i was suppose to carry around a dead cell phone in the mean time so after reading this thread i called back and told them i tried a known good battery and its still doing it.

Told them I didn't want to deal with the issues of this phone and wanted something different. They would only give me the razr or the incredible 4g. Told her i didn't want to downgrade but no luck. If this one is junk i will refuse to give in til i get the GS3.
[HTC Rezound] antp121:
Just keep complaining! Ask for tier 2 technical-bullsh1t or whatever its called lmao. Say its a device wide issue and a new one won't fix it. Blatantly say, "give me a different device or I'm going to at&t" that'll get their panties in a bunch lmao
[HTC Rezound] scottthreet32:
Iconic device = s3 gonna have to wait till it drops off list #$%&ers won't budge and I guess its new practice to charge for battery and battery door

#$%& me
[HTC Rezound] TXI Kaze:
They TRY to get you to pay for the battery and door. You can avoid it.
[HTC Rezound] scottthreet32:
I'm so fried right now just from the shear bullshi@ over the little things with the phone

Duck I'm jumping thru hoops really easy with this phone but I'm toasty

How not to pay for battery and door?
[HTC Rezound] TXI Kaze:
The rep I spoke said (when we first talked about the galaxy nexus) that I would have to pay for a battery because he didn't have any spare batteries to send (meaning I'd have to get the extended) and that I would only pay the difference between the OEM and the extended, but I told him I couldn't do that. That's what geared us towards the GSIII because he said he had batteries he could send, but never mentioned me paying for a regular battery. The only thing is that the battery/door and the phone are coming from two different locations so I won't get them at the same time. I'll get them both tomorrow (FedEx messed up the date I was supposed to get the phone) but just at different times. It's all about what rep you speak to.
[HTC Rezound] zetsumeikuro:
Easy way to get an upgrade! Complain and complain about your current phone till Verizon caves and ships you out a different one :good:.
[HTC Rezound] :
So after having a rezound overnighted at no cost....when I get it the box looked like the fat woman sat on it or something close. I opened the box and there ly my brand spanking new rezzy with a f!@#$%g cracked display. I did not even try to boot it up. I called vzw.....

After a quick 15min run down......they offerred up the gnex with many accessories to shut me up :) they would not budge on the s3.....but in the end I will miss my rezzy.....but looking fpward to some aosp working roms :) .

My stuff should be here thurday. Below is a list of the gear they are sending at no cost to me....I did not even beg, lol. They asked why accessories I had and I listed them.....they would budge on the car/media dock.

Gnex 32gb

Extended battery

Extended battery door

Holster w/belt clip for extended batteries

6 Screen protectors

USB wall/car charger

*I tried hard for an S3.....a few csr's may do it in extremely rare occurances but they had no issue this time sendingvme a gnex. And yes, it will be brand new New used as well.
[HTC Rezound] scottthreet32:
Well I'm just going to deal for now and wait for the "iconic" s3 to come off the list of grandure

By that time something else will come out

Come on 9 bolts later,something will really go wrong and I'm ducked
[HTC Rezound] nrfitchett4:
Not turning on requiring reboot or having to press the home button to turn on? Since the latest leak, it seems to be a little slower on the sensor to turn the screen back on.

So, lie to Verizon to get a free upgrade...

for them the incredible 4g is an upgrade. If you didn't like it you could probably flip into an s3 (same generation of phone)

And then don't complain when plan prices go up...
[HTC Rezound] cslingerland:
.... Douche ^^^^^
[HTC Rezound] ryclegman:
^ haha

My rezound came with a charging port thats pretty loose and have to have it in to charge right so eventually ill call and grab a Gnex.... i would be completely content with that..

Oh and i was one who worked his way out of the thunderbolt replacement to a rezound.... haha lets see if a Gnex could be another!
[HTC Rezound] Castanoff:
So I called and they offered me a phone replacement and said they would call me back since they would have to talk with their manager to get a S3 for the replacement since they are the same price at the moment. I did not hear anything back but got a email saying a package is on its way.... I hope its a S3.

I do like the rezound... Mine has been working fine from day one but my wife had the bad luck of getting a defected one.
[HTC Rezound] scottthreet32:
Let us know
[HTC Rezound] zetsumeikuro:
Why would I care about prices when I pay $100 + a month for a single line of service :good:. I was also being sarcastic.
[HTC Rezound] blestsol:
Regardless.. This the sky is falling theory that every time a few people do something prices go up is off anyway.
[HTC Rezound] killahrey:
My wife was able to get a GS3, they originally offered her a inc 4g, and I told her that it had a smaller lower quality screen and she refused it. the csr wouldnt offer anything else so she asked to ask to speak to the manager who offered her a gnex or razr maxx. I again told her of the lower quality screens/camera's (she uses the camera A LOT, and is a very important feature to her), again she refused it and complained to the manager about the lower quality, he simply then offered the GS3, I told her that was ok but she was kind of hesitant because she had a fascinate and she hated its guts, I told her she could have my rezound and I would use my older thunderbolt and sell the GS3 when it came in and buy her a brand spanking new rezzy on ebay, and have some $$ left over, she then accepted.

Just keep complaining guys, if you really want a gs3 make sure to point out both the rez and gs3 are at $199, that seems to do the trick.
[HTC Rezound] hchristy2013:
I just got my replacement today, put my sim in, 4G popped up for maybe 1 second, now i have nothing. Tried restarting still nothing, ugh
[HTC Rezound] zetsumeikuro:
Agreed. People assume since a few people are getting free upgrades that VZW is going to dump the costs to the rest of the masses. Gotta love it.
[HTC Rezound] JeramyEggs:
I have a refurb rezound coming in today. It is my 5th one. All had serious issues, and after going through the gauntlet to get them, some of these people deserve a upgrade. There has been issues with this phone from the beginning. I know some have had good experiences, but I have not. I swore off Samsung when I got the fascinate, but a gs3 is sounding pretty good right now. I loved my Incredible, and that community.Maybe some of these people are bailing because of how childish some people behave in here. To blame these people for more expensive plans is a joke. Verizon doesn't lose money on a factory warranty. If you are unhappy with these people for doing it, let them it, and move on. Wanna blame somebody, blame iPhone users, they cost way more, and are subsidized the same.
[HTC Rezound] nrfitchett4:
Y'all are scamming Verizon and I'm the douche. Guess I'm probably the only adult in this thread...

Umm, didn't notice the cost of the share anything plans?
[HTC Rezound] scottthreet32:
Ah my problems are true and current vzw needs to stop sending junk like my time is free I don't have anything else better to do
[HTC Rezound] blestsol:
Wasting your time talking to that guy lol
[HTC Rezound] hchristy2013:
I called today because my.New one day old replacement over heated on me, I said I want tier two tech and will not talk to anyone else, I got this really nice lady she replaced it, she gave ne her email to get in touch with her, she also said after this replacement or one more I will get to pick from another phone. Razr, Razr maxx, nexus, gs3, or an LG phone. So I only have to deal with her.
[HTC Rezound] nes4r2:
Good to hear since the kernel source just released I expect a lot of bricks.
[HTC Rezound] hchristy2013:
I'm really happy with this tech, she is the good part of Verizon, gs3 soon hopefully.
[HTC Rezound] scottthreet32:
Good luck with the wish list
[HTC Rezound] hchristy2013:
It's not a wish list this is what she said that she would be able to offer me.
[HTC Rezound] scottthreet32:
I'm after the s3 my thunderbolt is a pile of_______.

9 replacements later still same problem
[HTC Rezound] nrfitchett4:
What do you consider overheating? Mine hits 120 on 4g but phone doesn't shut down like my hd2 that overheated did.
[HTC Rezound] scottthreet32:
Any phone that in your opinion overheats send it back

If its in your pocket and your leg is hurting from heat ah send back

Your can feel heat given off ah send it back

If your holding it and your fingers are frying ah send it back

All of us here are not here to judge other people its a "hey guys if u have a problem what would do.!"

I for one drop a lot of money each month in phone service I want my equipment to work,not on the phone yacking with vzw about what phone is doing and how are they going to fix it.
[HTC Rezound] hchristy2013:
Like in my pocket not doing anything I could feel the head radiating off of it.
[HTC Rezound] scottthreet32:
Winner

Don't feel bad about calling vzw you have problem get it fixed

Keep track of all the headaches

You have gone thru with device
[HTC Rezound] hchristy2013:
Heat not head, I don't.
[HTC Rezound] nrfitchett4:
Simple question man. Seen people complain about 100 being too hot.
[HTC Rezound] scottthreet32:
Junk
[HTC Rezound] feralicious:
Anyone think if I call in and go up the chain I'll get a replacement even with a cracked screen? Phone died a couple days after ICS OTA so I'm blaming that, which is what I really think did it. Guy in store said no way but offered me early upgrade, but that will change my plan so I'd have to add home phone with them to keep unlimited at $20/mo (plus taxes?).
[HTC Rezound] scottthreet32:
Anything broken on phone all bets off

Software won't crack screen nice try tho

replace screen then call in or if have phone insurance pay $100.00
[HTC Rezound] feralicious:
Yeah, I'm not stupid, sheesh. I didn't say software cracked the screen.
[HTC Rezound] scottthreet32:
I know that but you saying that to vzw is like dah
[HTC Rezound] feralicious:
I wasn't going to say that to Verizon. Dude, just stop. Reread. Comprehend.
[HTC Rezound] scottthreet32:
My bad I'm sorry only human these phone problems driving me nuts
[HTC Rezound] motenak:
Tell them it got so hot that you couldn't hold on to it. The heat made you drop it and that broke the screen.
[HTC Rezound] Phaded:
You can't blame a cracked screen on software.

You can however say your speaker blew and just send it in. The factory doesn't look at the reason you send it in, they just scan the barcode and fix or trash the phone.