yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] sm973:
After the ICS update my phone has become unstable rebooting when accessing apps and my radios are all messed up dropping 4g and 3g all of the time

After 4 factory resets , today being the most recent factory data reset ,I had enough when my phone starting rebooting trying to make phone calls . Called Verizon to get a replacement no more rezounds so they said we go to the next comparable device and they said a Motorola razr I said no way is a razr on the level of my phone. I told the tech Im better off dealing with my issues , he insisted on sending me the razr said try it and if you don't like it call back and we will try something else to get you going , I felt insulted lol . I just hope its just software related with my phone and nothing hardware in case I need to start putting roms on it ,that was the whole point of getting a replacement , but might have to gamble now hopping its not hardware related .but before ics I was having problems but its worse now. For one no extended battery on the razr . I barley get through the day on my resound with extended battery I'm on my phone a lot with phone calls browsing listening to my music and GPS maps . So yep no more Replacements for now on rezound .
[HTC Rezound] live2die:
bad news for our brave brick testers:(
[HTC Rezound] TXI Kaze:
Confirmed.
[HTC Rezound] Echo17121:
Hmm...I have been dealing with my screen freezing or the phone going crazy and randomly selecting different things on its own. If I lock and unlock it, the problem is resolved for a bit. Some days it never happens, some days it is intolerable. It has started happening with the camera now after the new update. I wonder if I hold out a bit longer if they will send me whatever new HTC phone comes out in the coming months lol.
[HTC Rezound] jmichaels1982:
waw

Thats really sad actually. Here is why.

1-No we cant do as much testing, which in turn means more devs leaving, which in turn means development coming to a screeching halt. Breaks my heart since this never truly saw the full potential of aosp like my Tbolt did.

2-Only the rezound, s3 and tbolt had surf and talk on 3g. and they sure as hell will not issue an s3 as a replacement, and i sure as hell am not going back to the tbolt after i burned my upgrade on the rezzy

3- I was wiating till the end of my warranty to get a one last rezound to survive the year between the end of my warranty and upgrade eligibility, now that dream is crushed too.
[HTC Rezound] ijustwantmydock:
I'm pissed my rezound has like 3 annoying dead pixels
[HTC Rezound] TXI Kaze:
The rep I spoke with was assured that this was only temporary.
[HTC Rezound] quepaso:
The only comparable phone would be the S3, otherwise everything on verizon is a downgrade. NO WAY id settle for a razr, never.
[HTC Rezound] Superm@π:
There is always eBay. Last time I checked rezound really wasnt pricey at all

Edit: $160 on eBay clean esn

Sent from my upgraded, ICS'ed, rooted, S-offed, viper rommed, desensed, themed, supercharged, customized toy.
[HTC Rezound] blestsol:
Rep told me it's temporary. Could be because mad people returning for various reasons.
[HTC Rezound] djRamage:
This is a temporary shortage, I would advise checking back on Monday.
[HTC Rezound] kc6wke:
That's strange, I called today Due to 130+ heat issues and they did the same thing "out of stock". Offered me a razor, I told them I want a rezound So he said he will ship one.

Guess I'll wait and see what comes tomorrow
[HTC Rezound] tynman11:
It's my fault, my wife and I have burned through 6 refurbs in the last 2 weeks. :p
[HTC Rezound] sm973:
They have been out for about 2 weeks now, my brother's rezound took a crap and that's all they had then was the razr . Was just in Verizon store they said that right after the update , people have had a lot of trouble with the rezound signal failures,rebooting ,some bricked phones as well . Well we hope its temporary
[HTC Rezound] JeramyEggs:
We have a one year warranty on this phone guys. If Verizon won't stand behind it, then their contract is void, and I believe if you made a big enough noise, they would give you one, or upgrade to the gs3. I know that they have declined it up until now, but they can't back out of a warrenty without compensation. When you purchased a Rezound, that's what you bought, not a razor. At the very least I would think if you put pressure on Htc, they would make good on the warranty.
[HTC Rezound] winged mantis:
It should be temporary. When my rezound bricked it took half a week for a replacement rezound to be in stock to ship out.
[HTC Rezound] billybob275:
It's temporarily low in stock, but not discontinued. According to my sources anyway.
[HTC Rezound] maguilar3:
Guys just a fyi, I have a cln coming in on Monday. I wasn't offered anything other then a rezound.
[HTC Rezound] sm973:
Oh I'm not settling for a razr,and like you said I feel the same way I bought a rezound not razr in my eyes they are not even on the same level .I didn't fight today but tmrw is a new day I want another rezound or a real equivalent and not a Motorola device wouldn't care if it was the razr maxx still wouldn't want it , like you said a gs3 ,not a fan of touchwiz but wth. the new incredible 4g is decent but its hard to go to smaller screen and that feels like a downgrade compared to my rezound .
[HTC Rezound] Drakien:
I just called and they are sending me a replacement. Will be here Friday.
[HTC Rezound] chriscrisis81:
That's why you don't go through insurance to replace something covered by the warranty that your carrier should replace.
[HTC Rezound] Matthenson20:
+1
[HTC Rezound] chriscrisis81:
But you didn't actually +1 me...
[HTC Rezound] AshtonTS:
There did it for him!

*wink wink* return favor
[HTC Rezound] RLKirk:
First phone was a cracked screen i had to go through insurance second phone was the overheating one which was the refurbished replacement for the first phone. second phone should not have counted against me since it was there mistake not mine.
[HTC Rezound] zetsumeikuro:
You thanks whore.
[HTC Rezound] chriscrisis81:
Like I said, should have went through the carrier for that. The insurance doesn't care what the reason is that they need to replace the phone for, they just know they had to send you two phones. Always go to the carrier first, no matter what.
[HTC Rezound] zetsumeikuro:
It continues!:good:
[HTC Rezound] Bluesnake01:
Of course, never heard of a carrier exchanging phones when you have a crack screen but I thought Verizon sends you the phone thru Asurion. Now with the problems on the update software, never really had any on mine even before I rooted but my wifes phone keep drop connection every damn time. Is this what most are having problems in?

Phone also has a crack screen though, can I fight against Verzion over this even with the crack screen? The cracks are not major to the point where the phone isnt usable, you can see 80% of screen PERFECTLY fine but dropping the connection kills the phones usage.
[HTC Rezound] chriscrisis81:
No. The cracked screen is an end game. Verizon won't touch it. Verizon doesn't send phones through asurion though. Verizon will work with you on faulty devices. They will not work with you on user made damage.
[HTC Rezound] Bluesnake01:
I thought so. That's only thing that bugs me about it. If the hardware was faulty when you bought it and you happen to crack the screen, you get screwed completely. Should be a 50/50 thing since it was an error on both ends. Oh well time to send it to asurion also...
[HTC Rezound] Droid12User:
Does anyone know how long this will last? Just got a replacement rezound today and was planning to ship it out if it gave me screen issues like the rest!!
[HTC Rezound] shrike1978:
I've gotten two replacement Rezounds in the last week, so it's safe to say it was a temporary shortage that is over now.
[HTC Rezound] erikjhockey:
Well my warranty is getting close to an end with October coming up, time to send it in.
[HTC Rezound] hchristy2013:
Verizon is giving in to my refusals and is sending me a gs3, it was nice to be part if the rezzy community, I will be back
[HTC Rezound] eth3rton:
How many times will they let you do that? lol
[HTC Rezound] droidian1441:
You can send in your phone how many times you need to lol. Plus with each replacement your warranty gets extended 90 days, or they will keep it the same length as the original warranty, which ever is greater.

Say I got a replacement again, and my warranty ends in June 2013, they won't extend my warranty cause the original is longer. But say the warranty ends in October or November, you will get 90 days from the call-in.

But to fully answer the original question, you can call in to get 12 replacements (that's my record, but not with the Rezound.)
[HTC Rezound] Xenutastic:
I sure wouldn't take a Razr in exchange for my Rezound. Maybe an S3.
[HTC Rezound] droidian1441:
I came from a RAZR to a Rezound, the Rezound is way better in the experience I've gotten with both phones lol.
[HTC Rezound] 66racer:
Oh yeah the rezound is hands down better even if you only consider the screen quality, let alone camera and everything else. Only thing the razr to me looks better is its exterior styling. I swear my DX screen is better than the razr
[HTC Rezound] chriscrisis81:
You're going to love your new s3. I know I do.
[HTC Rezound] Ndaoud360:
I hope I get a Rez I just asked for replacement mainly my fault though.
[HTC Rezound] droidian1441:
What happened to it?
[HTC Rezound] Ndaoud360:
Touchscreen is not responding most of time. I think it's because I dropped it but VZW don't know that.
[HTC Rezound] brisdaddy1207:
My screen just turned blue with lined going through it and stayed like that.
[HTC Rezound] Castanoff:
I have been trying to get a s3 for my wife since her phone is crap nad had it replaced 5 times and they said they wont since the s3 is a new phone.
[HTC Rezound] mxair2001:
I've had this 4th on for about a week and twice so far the screen has become completely non responsive to where i have to do a battery pull to restart the phone. Think I'll go ahead and call this one in too...sigh.

*update* called in and took the phone off my ear to navigate the menus and the screen wouldn't come back on. Had to wait for it to hang up on me before i could call back and keep it on speaker until someone answered. Guess the proximity speaker is broke as well. Anyways, they wouldn't let me get a GSIII...they are sending me yet another rezound. While i love the phone, i would far more love a phone that worked.
[HTC Rezound] hovercraftdriver:
I got a warranty replacement, certified refurb, last weekend (not insurance replacement, not sure they come from same place)...looks great, runs great. Screen stopped responding on last one due to temper loss :o
[HTC Rezound] blestsol:
Make a mistake and hang up. Also mention that the sgs3 16gb and the rezound cost the same with two year contracts.

Gs3
[HTC Rezound] hchristy2013:
Yeah, I mentioned that to my agent and she said to email her a reason why the gs3 is comprable. Should be hearing from her any minute.

---------- Post added at 01:40 PM ---------- Previous post was at 12:50 PM ----------

Well my gs3 in marble white is now ordered
[HTC Rezound] blestsol:
Lol Grats.

Gs3
[HTC Rezound] rezoundness:
i have my step son on the rezound and his was replaced with another rezound. I had a rezound as well that they replaced with a razr but i like the rzar but i think the rezound has a better dpi. both are good phones... now not really sure which is better... as i have both on my account. I wish i could get the s3 but i dont think they will do that. I know my razr has the screen blotches on it that can only be seen in the dark. I wounder if they will replace it with an s3 or give me back a rezound.... what should i do...
[HTC Rezound] kryptik06:
Def go back to the rezound or try for gs3
[HTC Rezound] Mempharaoh:
Hey quick question my rezound works almost flawlessly but silver strip around it has been coming apart more and more also often when typing the keyboard is slow won't respond jumps to another section or options will pop up causing me to lock or delete a message. Outside of that the phone is perfect. having read about the all the bad warranty replacements would it be worth it to turn this one in?
[HTC Rezound] rezoundness:
I know the rezound has better screen res. But razr and s3 will have jellybean. Htc so far inlt said one series will get jellybean... really want an $3 but dint think they will give me one. Also benchmarkd seem higher on razr even with onlt a 1.2 ghZ cpu..
[HTC Rezound] AshtonTS:
That's because the RAZR has a true cortex A9 CPU, the Rezound is an A8 but with custom parts (think A8.5) which is not neatly as efficient as Qualcomm would have you believe.

Apple did something very similar with their A6 CPU, but supposedly they did it right and it's a really good CPU
[HTC Rezound] rezoundness:
So which really is better.
[HTC Rezound] AshtonTS:
I would say the RAZR is better, but the Rezounds screen is enough that I chose it over the RAZR
[HTC Rezound] rezoundness:
I noticed that to. Higher res screen. I hope vzw may send me an s3.. i will have to goto the store to see.
[HTC Rezound] luis86dr:
Just got a replacement GS3 from Verizon for my Rezound. Not sure if their out of stock or what but they offered it to me after my second replacement. Looks like I'll be jumping ship. This has been by far the best community for a device I've had the pleasure of being with. Hope to see most of you sometime in the future. :)
[HTC Rezound] AshtonTS:
Noooooo you're one of the last helpful ones!! :(
[HTC Rezound] luis86dr:
I'll still be around. Without a Rezound it will be a bit tougher to help, but I will try my best still.
[HTC Rezound] antp121:
We are fading fast :/ enjoy your s3 though :)
[HTC Rezound] rezoundness:
I have a rezound and a razr as i have two lines. My razr was a replacement for a rezound. On the razr i have some screen blotches that can only be seen in the dark with a dark background and rhey said they have the rezound in stock to replace my razr as i had the rezound before or i can have another razr. Not sure what to do.
[HTC Rezound] ijustwantmydock:
Wtf how? I'm on my 7th and they only offered me a spectrum. Enjoy your GS3 though I'm gonna also try to get one I'm sure hell not getting another refurb, they can't even glue the ducking screen down right.
[HTC Rezound] luis86dr:
Honestly, I don't know. Lol. I had my wife call while I was on a business call and she said they offered me a GS3 since I've been having issues with the Rezound. She probably flirted her way into that deal. Who knows.... lol.
[HTC Rezound] hockeytown:
I just went through 6 Rez replacements and kept having the same heat issue with all of them (115 degrees plus running temp) plus various other problems and I called yesterday and told them I just wanted a phone that I wouldn't burn my face off with and he asked if I had received a replacement battery and yes I have (3) so he right away offered me the droid incredible 4G and I just accepted it, even though it would have been nice getting a sg3 but at this point I was just happy getting anything after all the problems with my Rez. I have an extended battery in my Rez and asked if they could give me an extended battery for the inc4 and he said yes, so I was happy with that. I just hope it is as comparable to the Rez as he said it was and it is not too much of a downgrade. I just need to be happy until the Note 2 rolls out because I am jumping on that. Anyone have the Incredible 4g? Will that be a suitable replacement for my Rez?
[HTC Rezound] AshtonTS:
You cant root the Dinc 4G, but its what the Rezound should have been

Sent from my HTC Droid Incredible
[HTC Rezound] cowman4000:
It *was* rootable when it first came out. My wife got one on release day and I've got hers rooted... I guess I was lucky. She loves the phone though. The battery life on it is pretty amazing. She keeps 4G on all the time and can get 2 solid days out of it with light to moderate use on the stock battery on the stock ROM (getting ready to load viperrez on it). I'll have to check her on-screen time next time she's low.
[HTC Rezound] hockeytown:
Well that's good to hear the great battery life, like I said there sending me an extended also so I should be good. I am a heavy user and I burn through the extended and half the stock juice in around 8 hours! My Rez has hit temps upwards of 130 degrees and your fingers almost burn touching the screen. Guess the phone is not made for heavy users or there is something wrong because all replacements did the samething. How does she like the Sence 4? Is the inc4g as fast as the Rez is? Guess the big question is, am I going to regret this over getting another Rez? Not a big deal with no root for the meantime, just waiting for the Note 2 to arrive.
[HTC Rezound] rezoundness:
They are sending me another razr. Tried for an s3 or razr maxx but they would not
[HTC Rezound] eth3rton:
I am being sent another Rezound. Tech support said there is no known touch screen issues and tried to blame an app. Claimed she has the same phone. She wasn't very friendly. Should I wait until it comes or call them back...?
[HTC Rezound] hockeytown:
Call back during the week, I had the same problem with a lady on the weekend (extremely rude) I called Thursday by dialing the warranty number in your phonebook and got this guy that was great and asked a couple questions and is sending me the incredible 4G, I am not sure that is an equal replacement (smaller screen, half the storage) and I am thinking of asking for something with equal specs. But he was great and listened. So if you can wait till Monday I would call then and use that number that says warrantys on your phonebook.
[HTC Rezound] eth3rton:
I went ahead and used this page to contact Verizon... will update if I get a reply.
[HTC Rezound] hockeytown:
Yes let me know, I decided I am not settling for the dinc4g either and I will be calling as soon as I receive it and get something equal or demand a brand new Rezound. I can't live with a smaller screen or half the storage of the Rez.
[HTC Rezound] hchristy2013:
Got my battery today I will still be pretty much in the rez forums the sgs3 forum people are snot noses
[HTC Rezound] quepaso:
My rez has been acting up, called and they are sending me a replacement rezound tomorrow, will be here tuesday. So they still have rezounds.
[HTC Rezound] eman3316@optonline.net:
Dude, the S3 forum is great but if you truly feel that way then please stay out!
[HTC Rezound] scottthreet32:
Can't we all just get along

Up in arms over someone's opinion is immature
[HTC Rezound] nrfitchett4:
wow, haven't seen a htc phone yet with lte (first gen) that didn't hit 115 while on 4g. I guess I could keep getting replacements but why, when its the radio and that is not fixable. Both my rezound and our 2 t-bolts will hit 115. Considering my pc hits those temps, I don't consider it an issue.
[HTC Rezound] eman3316@optonline.net:
Up in arms? Please don't try and make a mountain out of a mole hill.

It is not nice to call people a bunch of snot noses then go running to them when you need help....Just sayin
[HTC Rezound] scottthreet32:
Lmfao
[HTC Rezound] hchristy2013:
I didn't plan on going running to them, I am waiting for a while and by then most of them will be on to the next big thing.
[HTC Rezound] Tha187um2:
??

Ok maybe when I read some of your post the price was different, but the Rezound is only $79 so it is difficult to as for GS3 as a replacement....

ok that is besides the point to my post...

Was the latest Global Ruu ever officially released by VZW? meaning, can I call and say I got an OTA global update and my phone is acting up ever since?

Technically that is what happened except that i flashed the RUU, my phone overheats... on a 30 minute phone call the temp goes to 125, now I dont care about the heat as i use ear buds, but if the temp hits 130 on my phone, it shuts off which happens often if Im talking on the phone and multitasking by searching something or or chatting or playing a game..

Also, the battery dies quickly, on standby I max out at 7 hours with Global Ruu, on stripped down roms, I manage to get 9 hours of mostly standby and about 1 hour of screen on...

so I took it to VZW yesterday and they told me, sorry, it is a known issue, therefore we cannot replace the phone as the replacement will have the same issue, so what we vzw is doing is giving you 50% off the extended battery, get it for $25, I said no thanks and walked out...

I dont care much about getting another model phone, im not it to rip off big red or asurion, I just want a working phone again. This has honestly turned into my Evo 4G, by noon I have to juice it up so I could have charge on my way home...

Using car charger or usb port on pc has become useless, on IDLE I would get a message, the phone is using more power than what your source is providing... how the hell is that possible when everything has been killed and the phone is not in use with 4g, bt, wifi, gps turned off and no apps running...
[HTC Rezound] hockeytown:
Well, the inc4g and extended battery they promised arrived today and that is not an acceptable replacement (screen size, ROM too small) so I called VZW and they are replacing it with a Razr Maxx, which is totally fine with me, I had enough of all the problems with the Rez and just hope it will be a better phone. I am just holding out till the Note 2 arrives then I will be extremely satisfied.
[HTC Rezound] eth3rton:
A very friendly representative from the Executive Office called me yesterday.... long story short they sent me a GNEX and a extended battery.

Question : Do I need to flash a stock ROM to return the Rezound to VZN?
[HTC Rezound] scottthreet32:
U pay money a month for phone service right ____Verizon dealing with p.o.s phone is not having the best customer service possible how many phones have you gone thru

If your still under oem phone warranty run the Gault with it (meaning gear up for a fight and get what you want) do the warranty thing until u get a phone that works if not now u have repeat problems walk into different phone

money is money service/phone not working correctly is a waste of time and money

You paid for the phone you pay your bill

Out of warranty no extended warranty your ______ed
[HTC Rezound] strykermikado:
As of two days ago I got a brand new rezound because I did a claim on my other one because of cracked screen. Even came with the headphones. So they still exsist...
[HTC Rezound] blestsol:
Its been mentioned, the Op made the topic when they were telling people they were out of stock.
[HTC Rezound] Bluesnake01:
That's thru Asurion not Verizon as noted before. Did the same thing with mine and wifeys phone. Verizon didn't have them in stock.
[HTC Rezound] ijustwantmydock:
They definitely have them tried to call today and they offered nothing but a refurb rezound(tier 2 also). I'm getting sick of this can someone help?
[HTC Rezound] JeramyEggs:
(Ijustwantmydock)Are you the primary account holder? If so, ask to speak to a manager, or their retention department. Once there tell them that your treatment has been so shoddy that you are ready to terminate tour contract if they don't let you out from under this phone. Usually they play ball at this point. Good luck.
[HTC Rezound] luis86dr:
The Rezound is $79.99 because it's a promotional price. Original price is still $199. Stores won't always give you online promo price.

Samsung Galaxy S3
[HTC Rezound] hockeytown:
If your having the extreme heat issues tell them you can't even put the phone to your face because it gets too hot and it is a known issue and you need it exchanged for a comparable device because it is an extreme safety issue. You have to be persistent and not take NO for an answer! My Razr Maxx along with a case will be delivered today after I called them Tuesday and told them the Inc4G which they sent me was not a comparable device (much smaller, less storage) then the Rez. I felt with technical support which got me the replacement and agreed that it was not an equal replacement. The sale price has nothing to do with it, it is based on retail.