yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] p00l:
I know this... perhaps maybe its because i had wallet set up before? Mine shows czech republic

So i send them another email about my wallet. It's definitely wallet issue. Even thought i have us vpn when i want to buy something the amount is shown in czech currency. I will try them to make them change my address to usa. Will see.
[Nexus 7 Q&A, Help & Troubleshooting] fillanator:
To make matters worst I cannot play the transformer movie even on a VPN. Says movie not available in my country.

Perhaps my credit not showing up because I have multiple devices...
[Nexus 7 Q&A, Help & Troubleshooting] tcat007:
I haven't read this whole thread, but you have to spend less than what's in the $25 credit, or it will be grayed out and not usable. I have $5.96 left and tried to buy a $10 MP3, wouldn't let me use my balance up. Guess I need a couple cheap apps.
[Nexus 7 Q&A, Help & Troubleshooting] franklinvv:
The point is that we can't use the $25 at all.
[Nexus 7 Q&A, Help & Troubleshooting] icepixie:
I have the same issue as well if I try to purchase apps from my browser.

I wonder if it was signing onto the Google Wallet app that f'ed things up. I thought I had recalled being able to use the $25 credit previously. :silly:
[Nexus 7 Q&A, Help & Troubleshooting] majedev:
Well, after getting the usual copy-pasted step by step solution, I sent them the following:

And they replied:

smh...
[Nexus 7 Q&A, Help & Troubleshooting] WurstEver:
I still have these same issues after two weeks of back-and-forth with the support team. My Wallet account is incorrectly listed as being based in the USA, but I'm actually in Australia (where the N7 launched officially at the same time as in the USA). I can't purchase anything via the Play store web site and have the credit greyed out on the N7 (and my GNex).

I've tried to suggest to the support team that the incorrect country associated with my Wallet account - which I can't change - is the root of the problem. But apart from the phone conversation, which was pleasant but unhelpful, all I've ever received has been robo-responses. GRRRR.
[Nexus 7 Q&A, Help & Troubleshooting] p00l:
Yes the wallet is the problem. The support can't change my home address, so i don't know how they want to solve it. Everytime they refer me to a page about google credit. Fck you! I know what's there. And I know how to fix it, problem is that I can't fix it by myself. They have to fix it by change home address to USA. That's all. simple...
[Nexus 7 Q&A, Help & Troubleshooting] chhanga:
I could change my billing address on wallet though
[Nexus 7 Q&A, Help & Troubleshooting] p00l:
No that's not what i meant. In wallet setting there is home address that can't be change because of google credit. If there isn't USA, then you can't use the credit...
[Nexus 7 Q&A, Help & Troubleshooting] WurstEver:
I think you're basically correct, but there's a slight twist: My home country is *incorrectly* registered as the USA. My payment methods, including credit card and Google Play store credit are in Australian Dollars. Remember, the N7 can be legitimately bought in, and delivered to Australia. And that's what I did.

I think it's the mismatch between my incorrect Wallet "home" country and my correct payment methods that's causing the problem.
[Nexus 7 Q&A, Help & Troubleshooting] Lykosfed:
Same problem whit my N7 purchased here in Italy. Waiting for an unlikely solution from google:confused:
[Nexus 7 Q&A, Help & Troubleshooting] Urth:
I think you may be right here, I've just set up the $25 credit for a non US country (Netherlands) and am unable to use it as well.

I've tried the Dutch play store as well as the US and both have the option greyed out.

If I got to my wallet settings and try to change the Home address I receive the warning "Currently, your home country cannot be changed because your Google Play Balance can only be used within Netherlands".

So my play balance, the 25 US dollars, is tied to the Netherlands which could mean:

* the Dutch play store uses the Euro as a currency and is unable to use the US dollar play balance.

* the US play store uses US dollars for currency but is unable to use my play balance because it is tied to the Netherlands.

google wallet supports currency conversion, does anyone know if this is supported in the play store?

Just tried to purchase something on the play store site which displays a different grey option: Google Play balance $25.00 - Disabled based on your country settings

Looks more and more like the Home address has something to do with this.
[Nexus 7 Q&A, Help & Troubleshooting] franklinvv:
Just wondering, since I'm in the Netherlands as well. Are you able to buy (free) books via VPN from your browser when visiting http://play.google.com/? Even when I try to buy free books, I'm unable to do so since I received the Play Store credit.

Here's what I get:

In English:

In Dutch
[Nexus 7 Q&A, Help & Troubleshooting] Urth:
No I am not, in between the errors it tells me those items are not available in my country, including the free books.
[Nexus 7 Q&A, Help & Troubleshooting] KingObiWan:
If i remember correctly, when i was looking on the terms and conditions of play credit, it says something about home currency

"Note that if you travel outside of the country in which the credit is issued, it will not be valid for purchases outside of your local currency. "

so if the credit is in Dollars, i think it only would work in the USA, and I am pretty sure that google has more than one way to tell where you are.
[Nexus 7 Q&A, Help & Troubleshooting] taitony:
I know why. Please check my thread. It is helpless.

http://xdaforums.com/showthread.php?t=1881243
[Nexus 7 Q&A, Help & Troubleshooting] p00l:
Yes we know that, i've stated that a few posts back...
[Nexus 7 Q&A, Help & Troubleshooting] icepixie:
Took the plunge and reset my device. Even flashed the stock google image back. No go, my credit is still greyed out.

Also tried adding my other google account to see if I can get the $25 credit. Worked up to the point where I was to enter my credit card. Entered the info and it said it wasn't valid. I'm in Canada and tried to pass it off with a billing in the States...
[Nexus 7 Q&A, Help & Troubleshooting] ySchaub:
yup, that must be it. I tried everything (VPN, blablabla, and so on) but now I'm 100% sure it's the adress in the google wallet account. I got the following message (translated from german, I'm from switzerland btw)

"Right now your home country can't be change because your Google Play-Credit can only be used in Switzerland"

Doesnt matter if you're using a US Server. If you have a "non supported adress" in these settings I dont think there's any chance you'll be able to get the 25$. Only way I see is to wait until your country is officialy supported.
[Nexus 7 Q&A, Help & Troubleshooting] p00l:
Yes and it must become supported very soon. This credit last only to june 2013
[Nexus 7 Q&A, Help & Troubleshooting] benlc:
Looks like the credit ends at the end of this month after all... We better find a solution to this problem by then
[Nexus 7 Q&A, Help & Troubleshooting] MRsf27:
i know everyone is mad about being ripped off by google on FREE credit; but still, did you buy the nexus 7 to get the free credit and get free apps? google was already selling this device as a steal. Either way; the apps are not that expensive, and unfortunately that's google terms right? we cant do anything about it.

again; its FREE credit that they're giving you because you bought a STEAL of an item.:silly:
[Nexus 7 Q&A, Help & Troubleshooting] Dany3R9:
:(

I have the same, dam..., issues ... Hope for a solution on time... bye
[Nexus 7 Q&A, Help & Troubleshooting] Dany3R9:
Here's G00gleanswer

From G00gle:

I understand you're having trouble using your $25 Google Play credit. First, I’d like you to check a few things:

- Are you signed in to your Google account?

If not, please sign in on your tablet.

- Do you have a valid credit card on your Google Wallet account?

If not, you will need to create a Google Wallet account and add a valid credit card to redeem the $25 Google Play credit. Please note, that we do not accept virtual credit cards to redeem this credit.

- Is your billing address in the US, UK, Australia, or Canada?

- Was your credit card used to redeem the credit on another account or device?

The credit can only be redeemed once per credit card.

- Was your email address used to redeem the credit on another account or device?

The credit can only be redeemed once per email address.

Please be aware that you will only receive one $25 credit per Nexus 7, credit card or Google account.

If you have verified the steps mentioned above, then the best option is to perform a factory data reset of your device, which will return your tablet to its original, out-of-the box state.

Note that doing a factory data reset will not revert any updates to your Android OS; your content (as well as any associated data) will be uninstalled from the device, but will still be stored in your Google Play account. Don't worry - you'll be able to re-install anything you've purchased from Google Play without buying them again as long as you sign in to your tablet with the same Google account you were using before.

To perform a factory reset:

1) Go to Home > Menu > Settings > Backup & reset

2) Press Factory data reset

3) Press Reset tablet

Regards,

Chelsey

The Google Play Support Team
[Nexus 7 Q&A, Help & Troubleshooting] skifyr123:
Just to confirm, the problem is solely due to the wallet app? If I never install it I won't have this issue? Thanks.

Sent from my Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] adamantell:
UK model and working ok here so far

Sent From Nexus 7 XDA Premium HD App
[Nexus 7 Q&A, Help & Troubleshooting] DannyDrama:
I had this problem, but only with one app. All the others I've tried since have worked, but I went back to that one and it was still greyed out. I wish I could remember which app it was!
[Nexus 7 Q&A, Help & Troubleshooting] jlel:
I bought the Nexus 7 from the USA and am currently living in the USA. I never left the country at all and yet I am told that I can't change my home address and that I am not able to use the rest of my balance without being in another country! What baffles me is how I never even left the USA after I purchased my Nexus and how initially I was able to use the credit... Now thanks to the remaining credit that's locked, I can't even change my address! The country option is not even given. >_>

---------- Post added at 07:44 PM ---------- Previous post was at 07:28 PM ----------

I have no problems at all with purchasing apps/whatever other content. However, my current gripe and frustration stems from the fact that I can't change my home address to the current one I'm living in. I am baffled and Google's customer service is not offering any kind of help AT ALL! They kept sending me emails that have been copied-pasted from their FAQs. They didn't even address my problem of not being able to change my address. :(
[Nexus 7 Q&A, Help & Troubleshooting] tcmean:
I just found that I can now change my home country in Google Wallet even with Google Play Credit exist. Can anyone that has RBC error try to change your home country?
[Nexus 7 Q&A, Help & Troubleshooting] jlel:
Hey, I found out that I can change it too. HOWEVER, I can change it but I can't SAVE the information. It says information cannot be updated. Please try again later.
[Nexus 7 Q&A, Help & Troubleshooting] MorganH76:
Hi Guys, I'm in the same boat and have $11 left on my credit which i cant use.

I just emailed Google and actually got a decent response, (see below) I will update if i get any further info on a resolution.

I did tell them i got the same error on the Nexus 7 and my Galaxy Nexus so they didn't muck around asking me to factory reset the device or anything.

from the email......

Hi Morgan,

Thanks for writing in. It seems like this issue is within the Play Store

itself so I've forwarded your case to a specialist to begin working to

resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like

to pass along, please feel free to reply to this email. Your responses

will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.

Regards,

Mike

The Google Play Support Team
[Nexus 7 Q&A, Help & Troubleshooting] liorry:
The play store credit expiration date is by the end of this month, isn't it?
[Nexus 7 Q&A, Help & Troubleshooting] jlel:
Hey, I received the exact same reply as you did except it's from "Steve" instead of "Mike". I hope it'll be resolved soon...
[Nexus 7 Q&A, Help & Troubleshooting] Kag:
Managed to solve mine.

Make sure your wallet default card's address must be a valid country.

eg. You have to set default address to US and set the default card with US address for it to work.

The card must be a valid card but isn't restricted to country.

The VPN portion is only required when you haven't gotten the $25 credit.

Most of us probably set our default addresses and card's addresses back to their own local country which made the credit grey out. (I did that when i purchase humble bundle and probably that's why it greyed out)
[Nexus 7 Q&A, Help & Troubleshooting] ThinksAmoral:
I tried that a few days ago, but when trying to purchase an app, I get a 'Technical error' popup.

*Sent from N7*
[Nexus 7 Q&A, Help & Troubleshooting] Kag:
What about purchasing it with VPN.

I only find that it isn't greyed out with or without VPN but i only tested purchasing when i was on VPN, and there's no other apps i wanna buy now.
[Nexus 7 Q&A, Help & Troubleshooting] mangowithice:
that's the exact problem , we cannot get the country to be changed to USA ... hence this page is > 10 pgs long ...
[Nexus 7 Q&A, Help & Troubleshooting] tom1807:
Yesterday I was able to activate my credit and add a credit card.

In https://wallet.google.com I see my device as active and activated.

Today I purchased some applications for 25Cent which I had to pay with my normal credit card.

I thought, well, maybe cannot use for promotion.

Then I wanted to buy another application, option grayed out to use my Google Balance (still could use my normal credit card).

Yesterday I also could access Google Wallet on my Nexus 7, today it tells me, "Google Wallet is not available in your country or device"

I updated in the website my delivery address to the same I used on the Nexus 7, cause here was still my original address.

Maybe Google needs some time to synchronize.

Device is not rooted, I am able to buy download free books, I am able to buy apps and books through my registered credit card, but Google Credit is not available.

Cheers

Tom
[Nexus 7 Q&A, Help & Troubleshooting] batmaki:
Got this from Google Wallet help:

Seems that anyone who has reedemed the $25 and has not spent it all already will not gonna make it through with home address change...
[Nexus 7 Q&A, Help & Troubleshooting] Grimspoon:
I have the same problem. Try to update my wallet address and it spits out "Updating Settings failed. Please try again later.Dismiss"

Sigh. Guess no $25 for me.
[Nexus 7 Q&A, Help & Troubleshooting] Logic_:
I thought that was just the deadline to activate it? Would be pretty stupid to receive your credit the last day of september and have it taken away the next day :p
[Nexus 7 Q&A, Help & Troubleshooting] MadPriest:
I tried hard resetting my device, but after reboot the initial setup doesn't take me to the wallet setup

:crying:

UPD

I tried deleting my credit card, factory reset the device and add another valid credit card

the credit card is there, but my device doesn't seem linked to the wallet and i have no credit :(
[Nexus 7 Q&A, Help & Troubleshooting] taitony:
I know why this US$ credit item is grey.

I've confirmed the point that US$25 credit become grey. When I create the Wallet account, I fill out the home address as TW instead of US. I get the US$25 indeed but I can only expense it in Taiwan but Taiwan area has no paid items. I try to edit the home address back to US but it is not allowed you change it.

So, I can use this US$25 until June 30, 2013 if there is any item can pay it in Taiwan area.

Hope this can explain your issue.

If you are going to create new Wallet account, please make sure you set US as your home address.
[Nexus 7 Q&A, Help & Troubleshooting] jlel:
I have the SAME exact problem. It says that updating settings failed even though I can modify the information (including changing the country). Btw, what is VPN?

Oh, Google wrote to me and told me to factory reset the nexus. Anyone else tried this? Does it work? I am hesitant to reset it.
[Nexus 7 Q&A, Help & Troubleshooting] joerlo:
Many people have tried it. It doesn't work.

Skickat från min Nexus 7 via Tapatalk 2
[Nexus 7 Q&A, Help & Troubleshooting] Grimspoon:
I have finally resigned myself to the fact that I will never see the $25. Nothing works.

O well, at least I scored on the 0.25c specials they had for a few days. :cool:
[Nexus 7 Q&A, Help & Troubleshooting] Wilks3y:
A VPN is a Virtual Private Network which acts as though you are on a network somewhere else.

This is used to make Google think you are on a USA connection, therefor thinking your in USA which in turn helps you get credited with the 25$.
[Nexus 7 Q&A, Help & Troubleshooting] android88:
I am also from Israel. Try putting in some American info including credit card, address, etc.
[Nexus 7 Q&A, Help & Troubleshooting] MadPriest:
I filed a support ticket with Google

Their response is the most disappointing one, taking in account I bought a BNIB device from BestBuy
[Nexus 7 Q&A, Help & Troubleshooting] liorry:
I did... nothing helped unfortunately.
[Nexus 7 Q&A, Help & Troubleshooting] ashjas:
Ok so we cant use the $25 credit as the home country set in wallet account isnt the same as the country where the nexus is available..(Not yet in india in my case)

So my home country is set as india.. ive got greyed out 25$ .. and nexus is going to be available in india in Nov this year..

so by then ill get to use this balance??

Thanks.
[Nexus 7 Q&A, Help & Troubleshooting] Seferi:
Probably not mate, i live in germany, bought the device when it became available in germany with a 20€ credit and i still can't use the credit. I think the problem is deeper then country of availability... Sorry..
[Nexus 7 Q&A, Help & Troubleshooting] YLKwan:
My google wallet home address cannot be changed because i have a Checkout Merchant account.

Any Solution?
[Nexus 7 Q&A, Help & Troubleshooting] yguns76:
In Canada, had no issues using the Play credit. Still have some left. priced were in $cdn.
[Nexus 7 Q&A, Help & Troubleshooting] benlc:
Reached out with Google and did some research on my side and here is the reason why my $25 is greyed out since September or August. I'm pretty sure that this issue affect people in different situations but it could be a good clue to start investigating on your side if you still have no idea what's happening :

I'm an Android developer with an Android Developer account, which requires a Google Checkout seller account ("ancestor" of google wallet). Unfortunately, I'm french, and my Google Checkout account is linked to my french credit card and to my country. For some reason (legal.), they don't let you change you country (according to them, "yet"). Another unfortunate thing is that you Google Wallet account is somehow linked to your checkout account, therefore, my Wallet account's country is also set to French and unchangeable. Since your wallet account pretty much rules your play store (and also the country they locate you into), well, buggy 25$.

Could be good to check your wallet and checkout accounts, you might find something there that could get Google to help you more unstucking the problem or at least be aware of the issue. For me, still no fix since I refuse to close my checkout account ( which is basically the only way to change your country on both services ).
[Nexus 7 Q&A, Help & Troubleshooting] johnomaz:
IMO, try using a US proxy and purchase items from the website if you can.
[Nexus 7 Q&A, Help & Troubleshooting] WurstEver:
This is the obvious root of my problem too, but I cannot get the Google auto-reply bots to understand it. To add insult to injury, I've never, ever been a merchant or knowingly opened a merchant account.
[Nexus 7 Q&A, Help & Troubleshooting] WurstEver:
Un-borked

I finally managed to un-bork my Play Store credit. Zero thanks go to Google for this solution: Truly guys and gals, you were no help at all on this occasion.

To recap, my particular problem was clearly caused by the fact that I'm in Australia but my Google Wallet account had somehow magically been transformed into a US-based merchant account. I've never been a merchant. This unchangeable (and wrong) setting on my account led to some sort of breakage in Google Wallet. I could not use the Play Store credit (I got the RBC error) and I could not buy apps using any payment method on the Play Store web site - attempts to purchase apps via the web simply failed with an information-free error message. Like everyone else here, I went round and round in circles with Google. They responded to my careful descriptions of the problem with auto-replies telling me to factory reset my N7 ... again. Hopeless.

With my Google Wallet broken, I decided the only thing for it was to start a new account. First thing I did was remove all my payment methods from my existing account. At this point, just for giggles, with all other payment methods removed, I opened a new tab and went to the Play Store web site. To my astonishment, I was suddenly able to purchase apps via the web using the Play Store credit and have them sent to my N7.

I still cannot use the credit to purchase anything from the device itself. The credit is greyed out with the infamous RBC error code. I have not added back any other payment methods, so I can't say whether this has completely un-borked my Google Wallet or if it's only a temporary fix. Either way, I have now all but exhausted the Play Store credit using the web site, which I choose to regard as a win.

I hope this helps someone.
[Nexus 7 Q&A, Help & Troubleshooting] ovelhan:
You deserve a statute!

Thanks!
[Nexus 7 Q&A, Help & Troubleshooting] alexjx:
OH!!! THANK YOU!!! It totally works!!!!!
[Nexus 7 Q&A, Help & Troubleshooting] ruiperas:
It worked for me too :thumbup:
[Nexus 7 Q&A, Help & Troubleshooting] tom1807:
I assume this only works for countries where the play store offers applications to buy.

Taiwan for example cannot buy applications in the Play Store due some "Consumer Protection idiocy"
[Nexus 7 Q&A, Help & Troubleshooting] ccoll:
Thanks, can at last use my $25.

1st app I purchased - XDA Premium HD
[Nexus 7 Q&A, Help & Troubleshooting] liorry:
I wish there was a different solution... I can't delete my credit card.
[Nexus 7 Q&A, Help & Troubleshooting] ArclightX:
If what you're trying to do is spend the last of your Google Play credit in an effort to change your default country I'm here to tell you It won't work.

I was in the same situation with $0.17 left in my balance, I called up Google Wallet to just Zero that out in the hopes that would allow me to change country's but no dice. It still remains greyed out and uneditable despite the fact that my Google Play Balance is now $0.00

Then I stumbled across this Google Plus post, have a look it pretty much explains the whole situation.

https://plus.google.com/115882361882724668525/posts/HGWjWwATNUy
[Verizon Samsung Galaxy S III] dimeloklk:
Hey guys, this might be a really noob question. I looked it up on google, but still wanted to make sure because of the verizon locked bootloader etc( i know we can unlock it now). How do i do a full wipe on my device? I am asking because there are a few more options in the wipe settings of the custom recovery i have.

This are the steps i always do before flashing a rom. Are they the correct steps or do i need to do something else?

Wipe Cache

Wipe Dalvik-Cache

Wipe Data/factory reset