yashsingh1/xdaforums huggingface dataset:
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
All of a sudden my Galaxy S2 has started giving me the Error: Hardware ID Missing every time I plug it into my PC

It worked perfectly fine until today.

I have rebooted my PC

I have fully removed and reinstalled Kies

I have restarted the Phone (including removing the battery)

I have factory reset the phone

It does not pick up in Kies either

Phone otherwise works perfectly fine

We have 4 Samsung devices here:

My SGS2

My Galaxy Tab 2 10.1 Wifi P5110

My Wifes Galaxy Tab 2 10.1 3G P5100

My Sons Galaxy Pocket

All pick up fine including in Kies except for my SGS2
[Galaxy S II Q&A, Help & Troubleshooting] donny_79:
Hi, got same problem after updated to new firmware. Kies only detected ext memory but not internal memory. Everything was fine before updated.
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
ok flashed the firmware back to the current none rooted firmware for my supplier and that has not changed a thing either.

I seem to recall that kies updated itself this morning so it could be a glitch in that.
[Galaxy S II Q&A, Help & Troubleshooting] dtr145r:
im guessing you have a windows pc?

samsung put out a driver update for the computer that caused the error.

only way i found to fix the problem is to do a system restore back a few days before the update.

my update was automatic, im going to see if i can stop that update from happening for now..

ic you can call samsung and make them aware like i did...
[Galaxy S II Q&A, Help & Troubleshooting] Jokesy:
You can as well forget about kies altogether and your problem is all gone.

BTW I hate that terrible app called kies

Swyped from my Samsung Galaxy SII
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
I did send am email to them but got no answer about it.

For now i'll leave kies off until they fix it.

Oh can I just say your signature just caught me out. I thought my mouse has gone crazy
[Galaxy S II Q&A, Help & Troubleshooting] GIBbeerSKY:
It's the fault of outdated Windows Update drivers for our phones.

Correct way of installing drivers if above error is present:

1. Disconnect phone from PC.

2. Uninstall Kies and drivers.

3. Download fresh copy of Kies from Samsung website.

4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.

5. Install Kies, run it.

6. Connect phone to PC and wait for drivers installation.

7. Turn on Internet connection.

8. Done.
[Galaxy S II Q&A, Help & Troubleshooting] urinamess:
got mine fixed by doing that... thanks sir.. :good:
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
Yup that fix worked perfectly thanks for that.
[Galaxy S II Q&A, Help & Troubleshooting] joelunch:
Yep disconcerting form the net while I did the re-install of Keis totally fixed it for me to! Thanks a lot! :highfive:
[Galaxy S II Q&A, Help & Troubleshooting] inurb:
I'm having this issue as well. I updated 4.0.3 galaxy note to 4.0.4 and now my phone isn't recognized as USB only camera.

I'll uninstall Kies and try again.
[Galaxy S II Q&A, Help & Troubleshooting] cool1007:
Your fix worked for me as well. You are the best, thank you. :)
[Galaxy S II Q&A, Help & Troubleshooting] Jataro:
Can you be a little more specific in your instructions? The way you've ordered and worded the steps is really vague and does't make much sense, especially since the PC must be connected to the internet to install Kies. I'm also confused as to whether I'm supposed to uninstall the Kies on my phone as well, or leave it be.

EDIT: Retried the installer and everything worked perfectly, just make sure the internet is down before you plug in your device.
[Galaxy S II Q&A, Help & Troubleshooting] Lycoss:
If you still have trouble with "Hardware ID Missing" I suggest the following:

1.Install the latest version of Kies.

2.Uninstall only the "SAMSUNG USB Driver for Mobile Phones".

3.Install the slightly older "SAMSUNG USB Driver for Mobile Phones.exe" version 1.5.6.0 from the from the following link:

http://drivers.softpedia.com/dyn-postdownload.php?p=170044&t=4&i=1
[Galaxy S II Q&A, Help & Troubleshooting] wesley29:
Thanks a lot for the solution that was really hard to find. Worked for My Samsung Galaxy Note just in time for the new firmware update :)
[Galaxy S II Q&A, Help & Troubleshooting] tdunham:
Mine worked for a couple days and now is back again. :(
[Galaxy S II Q&A, Help & Troubleshooting] Djsj:
Just go into device manager plug the phone in and you should see Samsung drivers appear in usb section just uninstall them restart pc and fixed :) (you might have to connect your phone a couple of times to re install the right driver after reboot)
[Galaxy S II Q&A, Help & Troubleshooting] kchiman:
i tried and it works but not so well.

the message is gone and i can use MTP to read the contents in the phone and memory card.

but i cannot connect to kies

It just keep connecting and lastly after around 5 - 10 minutes, KIES show "device not responding... please reboot the device."
[Galaxy S II Q&A, Help & Troubleshooting] tdunham:
Are you running Kies along with the Samsung driver suite? Because they don't necessarily play nice together.
[Galaxy S II Q&A, Help & Troubleshooting] kchiman:
i am sorry i am not quite understand what is Samsung driver suite.

I just go to samsung website to get the latest KIES and download Driver 1.4.8.0 and 1.5.6.0 exe

hardware id missing shown after installing the latest KIES with the default driver 1.5.9.0

then i uninstall the driver from control panel and restart my computer

after that i install the driver 1.4.8.0 (or 1.5.6.0) (Oh. sorry I cannot confirm that the driver version right now as I am not @ home, )

then restart the computer again

before running the KIES

i plug my phone first and let the driver installed.

after driver installed , i remove my phone as usb drive

then i run KIES and plug my phone
[Galaxy S II Q&A, Help & Troubleshooting] tdunham:
Alright, I think I followed that a little. ;)

What I mean is, if you install the driver separate from Kies, it could cause problem with Kies. Kies has it's own driver that comes with it (as you know, you uninstalled it to install the other version). I am saying this may be why you are having some sort of problem with Kies.

I don't know how to completely resolve your problem but I think that putting the driver in that is different from the version of Kies you are using may be the issue. You may have to uninstall everything and just try using Kies. If having the usb mass storage is the problem, I use USB Switcher from the market and used it to get my drives back so I can copy files to the phone easily (without having to use Kies).
[Galaxy S II Q&A, Help & Troubleshooting] kchiman:
Thanks for explaining. Actually I tried to install old version of KIES (2.3.2?) with the default driver (1.5.6.0 ?)

No hardware id missing but still same result for connecting the KIES. So I just updated to the latest version of KIES and tried again.

Hardware id missing appear. KIES still cannot connected.

Actually I use KIES for upgrading the Android System only. Waiting for 4.1.

I might try to Factory Reset my phone and try again :(

BTW, can you give me the link of USB Switcher? I cannot find it from Google Play Store. Thank you.
[Galaxy S II Q&A, Help & Troubleshooting] tdunham:
I think it is called USB mode switch, by Zatta in the market.
[Galaxy S II Q&A, Help & Troubleshooting] jaguar20100:
This worked like a charm. Was having trouble for months. Running KIES with 1.5.6 driver and backup works through KIES. I also did one more thing, I located the following driver files under c:\windows\system32\drivers and manually deleted them before doing the above steps,

ssudbus.sys

ssudmdm.sys
[Galaxy S II Q&A, Help & Troubleshooting] fadsarmy:
Uninstall kies and phone driver. Disable automatic driver installation fro windows .

Reinstall latest kies.
[Galaxy S II Q&A, Help & Troubleshooting] bobster2011:
Worked for me!

This worked perfectly for me! Thank you!
[Galaxy S II Q&A, Help & Troubleshooting] cdhinch:
This worked for my Galaxy S III as well. Thanks!!!!!!!!!!!!!
[Galaxy S II Q&A, Help & Troubleshooting] E-Nigma:
How long can this seriously go on for??

I've spent the last 7 and 1/2 hours trawling through forums like this to find a solution and no joy. Right now I want to put this phone through the skull of the first Samsung employee I see! Not good thoughts...

I got my phone back from Virgin UK repair yesterday after paying £100 due to "apparent water/moisture damage". The phone not being detected by Kies started happening a couple of months ago if I remember correctly. They said they'd put the latest firmware on it before sending it back out to me. After charging and powering up, it started updating firmware ota without any prompting from myself. I'm now on 4.0.4 but like everyone else on here and the net, I cant seem to connect to Kies!

I get the Hardware ID Missing message on Windows and also the Kies message saying "Kies 2.0 doesn't support this device or whatever. Windows Media Player detects the phone sporadically as does windows explorer but that's about it.

I've tried uninstalling Kies and drivers about 20-25 times today and changed usb cables! Also tried the old driver after searching everywhere for them and still nothing!

I'm running Windows 7 64 Bit

ICS 4.0.4 on Galaxy S2

Somebody please help me out here!

Thank you in advance
[Galaxy S II Q&A, Help & Troubleshooting] BAZZI_US:
Removing the current drivers and installing the drivers linked above worked for me.
[Galaxy S II Q&A, Help & Troubleshooting] E-Nigma:
Hi,

Yeah, that got rid of the Hardware Id message by Windows but Kies still doesn't want to play ball.
[Galaxy S II Q&A, Help & Troubleshooting] lousk:
I followed the steps above, but Kies, under Connected devices my device's name is showing and when I hover the mouse's pointer over it the word "loading" is displayed while the circle with arrows keeps on turning. It's been like this for the past hour and nothing else is happening. No connection is happening.

Any advice?
[Galaxy S II Q&A, Help & Troubleshooting] aiapaec:
testipo name,
[Galaxy S II Q&A, Help & Troubleshooting] E-Nigma:
Hardware ID Missing - This device is not supported by Kies 2.0

Just to give you an update,

As some of you know, I've had the same problem with the "Hardware Id Missing" pop up and Kies giving me "This device is not supported by Kies 2.0". I've tried pretty much every suggestion on this and other threads, not to mention other forums but to no avail. Installing the older USB driver did get rid of the Hardware Id pop up but Kies still didn't want to play along.

I finally recieved a second (brand new) phone from my network the other day due to different problems and STILL I was getting the same error messages.This handset came pre loaded with 4.0.4 where as the previous was 4.0.3 not that it made any difference. In the end, I called Samsung UK Support. I had an engineer on the phone from the "Kies Department" for about 90 minutes who took remote control of my PC and himself couldn't find the cause of the problem. He uninstalled and re-installed 3 times. Made sure "all" previous uninstalls were complete (no stray files) and still nothing.

In the end he ran Kies in log mode and got me to key in *#9900# or something like that to bring up a menu and set one of them to "MED" in order to get a log from the phone too. He said to expect a call within 7-10 days with an update.

Personally I felt the engineer didn't have a clue what was wrong although I feel Samsung as a whole "does" know what the issue is. Why they haven't fixed it by now is beyond me though. These errors only started appearing after the big ICS update around April/May. Before then everything was working just fine. It also seems to be happening to a handful of handsets namely the S2 and S3 and countless Kies updates have made no difference whatsoever.

Thats all the information I can provide at the moment but if I hear anything else, rest assured I'll post it here as soon as it comes. If anyone has any other information to add or suggest in the meantime please feel free.

E
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
Although the fix earlier in this thread did work for me initially it all went wrong again very quickly.

I have now discovered that when I get the Hardware ID Missing error if I just unplug the phone and plug it straight back in it will pick up and work normally.

I might have to unplug it and plug it back in 3 or 4 times but eventually the phone will identify correctly and kies will work fine
[Galaxy S II Q&A, Help & Troubleshooting] slimlo:
worked for me..... thx bro
[Galaxy S II Q&A, Help & Troubleshooting] TonyYardley:
And for me in Win7. BUT Windows immediately decided to download another driver which stopped things working. Clicking on the notification of the driver update allows you to cancel it. Then it worked and allowed me to update to Jelly Bean. Yay! Now to re-root... Oops - Windows downloaded the problem driver during the upgrade process and I've lost Kies connectivity again. Still, it worked long enough!

Update: After installing Jelly Bean and rebooting both phone and PC, Kies now recognises the phone using the latest driver 1.5.15.0. I can't say whether this is coincidence or consequence.

Update 2: And it's gone again after re-rooting.

Update 3: Install/Change Programs still showed v1.5.6.0, not 1.5.15.0 but I still couldn't communicate with my phone either through Kies or Windows Explorer. I used WinPatrol to remove all the Kies startup entries, rebooted and, lo, all was well. At least long enough for me to copy my Nandroid backups to PC.

Sorry - this is the SGS2 forum but I've been working on an SGS3. Same effect, though.
[Galaxy S II Q&A, Help & Troubleshooting] E-Nigma:
UPDATE

I spoke to Samsung UK again today and the Kies department. My initial instinct was right all along and the problem is in fact "well known" and has been well reported by customers!

The Kies issue indeed does "appear" to be linked to ICS and has been reported to my surprise by users of Galaxy Tabs and Notes also since the initial update back in the spring. He said they're looking for ways to resolve the issue still by going through submitted logs line by line but also unsure as to how to get the fix to customers. They don't know whether to get the fix through an OTA update by working with networks (basically Jelly Bean) as it will get to more handsets quicker. Or to get a fix via a new updated version of Kies. But expect something in the next 3-4 weeks at the latest though either way he said.

The Hardware ID error has also been well reported and is known by both Samsung and Microsoft and they're both currently working together to resolve this issue and to prevent future problems like this. It is as many of us already knew, down to the fact that the Samsung drivers on the Windows servers aren't the correct ones and it's installing them in bits rather than all three together.

Not perfect I know but he actually revealed a hell of a lot more than anyone else has at Samsung up to now. Would love to know who's fault or oversight it was regarding the Window's drivers issue though.

If I hear or find out anything else, you'll all be the first to know.

E
[Galaxy S II Q&A, Help & Troubleshooting] RGOLD:
Works well for me as well. Thanks. Shame on Samsung that can not create a driver that is working under Windows 7. Wasted many hours to figure out this issue.
[Galaxy S II Q&A, Help & Troubleshooting] x3ternalx:
Wait for fixes by Samsung or Microsoft?

Hi everyone. I'm currently using a Galaxy Note 2 N7105. When I first plugged in my phone via usb 2 weeks ago, my laptop (vista) installed the drivers by itself and everything was fine. I rooted my phone a day later but few days back I tried connecting via usb and had similar errors. Tried several methods and everything failed.

Can I assume this issue has nothing to do with my rooted phone, but rather between Samsung and Windows? If that's all there is to it I'm gonna stop wasting my time and just wait for a fix. I just want to know that it's not my phone's problem. I rooted it, and all I did was install Gemini App Manager and 'blocked' unused apps.
[Galaxy S II Q&A, Help & Troubleshooting] E-Nigma:
Hardware ID - This device is not supported by Kies 2.0

UPDATE

Received a call from the Samsung Kies department this morning to say that due to the fact the problem is so widespread and covers many different devices it's been prioritised. They've narrowed down the problems and they're both to be fixed by a new version of Kies within the next 7-14 days as it's currently in the final testing phase.

Apparently, the "this device is not supported by Kies 2.0" is a scripting error within Kies itself and it's nothing to do with our phones, tablets or whatever firmware is running on them. (Even though it first started popping up around March/April during the big ICS upgrade).

The "Hardware ID" message and the issue with Windows not installing the right drivers from the server and not installing all three components at the same time, was more Windows specific he said and definitely not the fault of Kies. Yet again, he said Microsoft are aware of this and are looking to fix this within the next week or two.

What I will say though is, since I last posted, I like many others upgraded to Windows 8. (after all, I can't complain for a measily £25). I was kind of hoping the issues I'd been having would go. The Hardware ID pop up did go but I think it may just be hidden due to the fact that Windows still installs the 3 components in drips and drabs. Kies also still gives me it's usual message. But to my surprise, Samsung Allshare finally has decided to detect my phone and PS3 by itself! That's been a headache for over a year since I got the phone. The problem is that Windows 8 is not currently supported by Kies or Allshare though he said so "officially" he couldn't give me anymore answers or help. He also said he doubts the next Kies version which is due out next week, will be properly Windows 8 compatible as they've only started testing it since Monday. More likely the version after that will be. But you never know it still might work.

That's all the info I have guys. Hopefully we should see some changes in the next week or so.
[Galaxy S II Q&A, Help & Troubleshooting] blarnnie:
Note 2 - 'Hardware iD Missing'
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
Well I have now found that when my GS2 does it if I unplug it and plug it back in quickly it will pick up as it should.

It might take 3 or 4 attempts but it eventually works.

That kind of blows a huge hole in Samsungs claim that windows is at fault
[Galaxy S II Q&A, Help & Troubleshooting] pklifter:
Doesn't work for me :(

After all that I used windows update and it picked up that I had a samsung driver package update so installed but still same thing. connecting .............and no error messages. What other ways can I flash a new? The old copy to sd card and use Rom manager?
[Galaxy S II Q&A, Help & Troubleshooting] Larkspeed:
I found that if you start kies first it will not work.

Plug the phone in and get it so you can read the contents in windows explorer first and then start kies.

Works every time for me
[Galaxy S II Q&A, Help & Troubleshooting] MorpheusUK:
I'm not sure exactly what worked for me but this seemed to be the last piece of the puzzle along with

I added the last driver in the list to the above posts instructions as I noticed it was still hanging around after an uninstall (the others had gone on my machine).

After doing all of the above my Galaxy S2 running ICS 4.0.3 on O2 UK is now recognised by kies.

Thanks to the originators of all the above advice compiled from various posts on this forum.

HTH,

Morpheus
[Galaxy S II Q&A, Help & Troubleshooting] E-Nigma:
Thanks guys but I tried all these months ago. And when I type in *#7284#, I get invalid MMI code etc come up on screen anyway. Everything was working perfectly before the ICS update in April. Let's hope Jelly Bean fixes these issues in the next few weeks.
[Galaxy S II Q&A, Help & Troubleshooting] thomassino:
this fixed my problem

Turn on USB tethering!

USB Debugging needs USB tethering enabled in order to connect to windows via USB.

I had the same problem: my fix required me to turn on USB tethering in "/settings/more/tethering and mobile hotspots/USB Tethering".

As soon as I turned it on, windows mounted my device.
[Galaxy S II Q&A, Help & Troubleshooting] r3x7:
Thanx

I wanted to thank u guys for helping me fix this problem I was having with the missing hardware id issue. I had to use a combination of steps to finally get it to work with my Gnote2

1.Install the latest version of Kies.

2.Uninstall only the "SAMSUNG USB Driver for Mobile Phones".

3.c:\windows\system32\drivers and manually delete them

ssudbus.sys

ssudmdm.sys

sscdwh.sys

4.You need to go into regedit and delete all samsung folders. Windows uninstall does not remove them completely.

Hit Ctrl+R or Start, click run and type in

regedit

On the left side, you will see 5 folders

Open (+)

HKEY LOCAL USER

expand(+)

Software

Go down to anything that says Samsung, right click and delete folder.

Do the same for

HKEY LOCAL MACHINE

and

HKEY USER

Look in every software folder to see if there is anything Samsung

Delete everything Samsung

Then do a new download of the Samsung drivers...

5.Install the slightly older "SAMSUNG USB Driver for Mobile Phones.exe" version 1.5.6.0

6. Reboot

and bingo my computer recognized my phone as a MTP device, again thank you guys very much. None of these steps/ideas are mine I just put them together from here to get my device to work. Thanks.
[Galaxy S II Q&A, Help & Troubleshooting] maxoooo:
you are the man :cool:
[Galaxy S II Q&A, Help & Troubleshooting] bortak:
You my man, are a true hero to every Nation.
[Galaxy S II Q&A, Help & Troubleshooting] soralz:
Wow, nice. Works for me too
[Galaxy S II Q&A, Help & Troubleshooting] d33dvb:
Just deleting the driver from device manager and reconnecting, letting it download the driver fixed it for me.
[Verizon Samsung Galaxy S III] dave_k605:
My comp crashed a bit ago and my ver, gs3 needs to be freshened up with root/roms.

Thanks
[Verizon Samsung Galaxy S III] nyjumpman:
there's even an app now on the play store to do this

check the bootloader thread for the link
[Verizon Samsung Galaxy S III] dave_k605:
That's only to unlock bl, though or not? If so I believe you need root already.

I hope I'm wrong
[Verizon Samsung Galaxy S III] nyjumpman:
Whoops you are right my bad

Yeah I think you may need a PC to root, that's how I did it
[Verizon Samsung Galaxy S III] DROID3R:
You need a computer to root

VERIZON GALAXY S 3
[HTC Sensation] Lucas.Childers:
I recently bought a few cases on Amazon, being only around 3 bucks a piece, I bought 4 different ones.

They all come on different dates:

First one: Transparent Smoke/Solid Black Gummy Cover For HTC Sensation 4G by MyBat

So far, it's great. a little flimsy on the sides, but its a TPU case so i was expecting that. Again, the rim around it is TPU while the center back is a transparent-graphite rubbery plastic. It feels good in the hands, but the seam where it changes materials feels a little inconsistent. There are multiple color schemes for this type of case.

Second one: Body Glove Icon Case for HTC Sensation 4G, Gray

This one is absolutely terrible, doesn't fit the phone and damages the back of it. DON'T BUY IT!

Third one: HTC SENSATION 4G / SENSATION XE GEL SKIN CASE - SOLID BLACK, WITH QUBITS-BRANDED MICROFIBER CLEANING CLOTH

This one is the runner up to the first one, the darker black part holds the phone tight, while the border makes it feel great. Definitely a buy.

Fourth one: TPU-Cases High Gloss Black Flexible [Revision 2] TPU Cover for HTC Sensation 4G (T-Mobile) [TPU-Cases Retail Packaging]

This one is also great, very simple, yet it hugs it well. Feels pretty good, but definitely a reason its only 6 bucks.

Thanks,

Lucas
[HTC Sensation] toreone:
How about some links or pictures?!
[HTC Sensation] Lucas.Childers:
Fixed it! There's more cases now too!