[Galaxy Tab 10.1 General] cameraz:
Video playback fix

OK, I finally got through to Samsung, via an instant chat. Here is what transpired (Long!):

Chat Information Please wait for a Samsung Agent to respond.

Chat Information You are now chatting with 'Alexandra'. There will be a

brief survey at the end of our chat to share feedback on my performance

today.

Chat Information Your Issue ID for this chat is LTK56401XXXXXXXX

Alexandra: Hi, thank you for contacting Samsung Technical Support. How may

I help you today?

Visitor: Last week I downloaded and install the Android 4.0.4 update to my

Galaxy 10.1 tab. Now, my video playback -- on YouTube, Netflix or my own

files -- lags and is very choppy.

Visitor: Previously, my video played very smoothly!

Alexandra: I understand that the video quality on your device is not good.

Is that correct?

Visitor: That is correct. It got worse after the Android 4.0.4 update.

Alexandra: I am sorry to know that.

Alexandra: I will be happy to assist you with this.

Visitor: OK

Alexandra: Are you referring to GT-P7510 Wi-Fi only Tablet?

Visitor: Correct

Alexandra: Thank you for the Model number.

Alexandra: I am sorry; I am not trained on the product that you are using.

Please stand by while I transfer you to the appropriate agent for further

assistance. Please do not disconnect the chat until you reach the agent.

Chat Information Please wait while I transfer the chat to the best suited

Samsung Agent.

Chat Information You are now chatting with 'Robert'. There will be a brief

survey at the end of our chat to share feedback on my performance today.

Chat Information Your Issue ID for this chat is LTK56401528355X

Robert: Hi, thanks for reaching out to Samsung tech support. How can I

help you today?

Robert: Please allow me to go through the inquiry.

Visitor: My video playback is bad after the Android 4.0.4 update.

Previously, it was very good.

Robert: I sincerely apologize for the inconvenience.

Robert: I will help you with that.

Robert: Please perform hard reset of the tab to isolate the issue.

Robert: Before hard reset, please transfer the data from tab to PC.

Robert: Hard reset will remove all the data from the tab.

Visitor: OK, hold on.

Robert: Please follow the below link to perform the hard reset of the tab:

Robert:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.js

p?idx=388743&modelname=&modelcode=&session_id=

Visitor: OK

Robert: Let me know once you done.

Visitor: Do I have to back up the contents of every folder, or just the

folders with my data in them?

Robert: Please transfer the folders of the tab.

Visitor: OK, I have 9 more minutes to go.

Robert: After performing all the steps, if the issue still persists you

can contact us with the ticket id:LTK56401XXXXXXX. We are glad to assist

you further.

Robert: We are available 24x7.

Visitor: OK, after I do the hard reset, my video performance should be

back to normal?

Robert: yes, If the issue persists you can contact us.

Visitor: One last question: After I do a reset, will all of my apps remain

on the tab, or will I have to restore them from backup? Do I have to

transfer all my backed-up folders back to the tab?

Robert: You have to back up from the PC to tab.

Visitor: Do I have to restore ALL the folders, or just the ones with my

data in them?

Robert: The one with the data.

Visitor: Thank you.

Visitor: Talk to you later.

Robert: You're welcome. Is there anything else I can assist you with?

Visitor: Not right now.

Robert: Take care.

Robert: Thank you for chatting with us. If you have a minute, please click

on the blue “X close” button to receive a transcript of your chat and fill

out a brief survey to help us serve you better. Have a wonderful day!

Follow Samsung Service on Facebook, Twitter and YouTube.

Chat Information Chat session has been terminated by the Samsung Agent.

OK, well I followed the instructions, and the video seems to be playing better. The bad news is that I didn't back up my stuff properly. -- I just dragged and dropped folders from the tab onto my PC, and then reversed the process after the hard boot. None of my apps survived the move ... I'm in the process of redownloading and reinstalling everything!!! Oh well, live and learn.

Hope this info helps somebody. If so, please hit yer thanks button. Thanks!