[Motorola Droid RAZR] snobunny:
Well, what I have found out today is that Motorola's customer service and warranty center is worse than their ability to program an OTA update that will load correctly on my phone.....

I call them on Wed to find out if they will/can wipe the phone and reload everything. Guy tells me that he will have someone call me back in 24 hours. They don't call, so I called them....they are closed. Yay. Call them today..."we see you have a case started, let me transfer you to a rep..."......ring...ring...."welcome to the viva-la-mailbox system, please enter the mailbox number of the person you would like to talk to..." WHAT THE $%^&??????......0..."invalid response"....000000000000000000000....."invalid response".....:::mad:::....hang up try again. Same thing. Call with hubby's phone. Enter my phone number....."we see you have a case started, let me transfer you two a rep..."......ring...ring...."welcome to the viva-la-mailbox system, please enter the mailbox number of the person you would like to talk to..." :::::fuming:::::

Finally beat the system and get to talk to a real human being....at least I think so.... has no idea why I'm calling even though she has the notes right in front of her....ok....transfers me to the "Claim Escalation Dept." I ask if there is a number I can call someone directly so I don't have to go through massive automated phone system glitch irritation again. Nope, this is the only number. Can I get a mailbox? Nope. Name? Nope. $%^&.

They tell me I have damage to my phone. I ask what kind of damage, they say water damage. I tell them that my receipt says the "damage" was the water damage indicator. Nope, they are saying damage to the mother-board....

Side bar- Last time I had the motherboard go on a computer I couldn't get it to boot past the blue screen of death. How is it that the motherboard is damaged but the phone worked FLAWLESSLY until I did the OTA update.

Now they have pictures...pictures they sent to me via email on 8/22....***goes to check email and all spam folders**** Nothing. He says he will resend it to me. I've been stalking my email for the last two hours for the email that he swears he was going to send as soon as he finished the notes and I have yet to see it. I will be finding a torque bit small enough to open this pile of crap up tonight and looking for this magical damage.

Ask him if it is even possible for them to wipe the phone completely and reload the entire system fresh. He tells me that the techs can only do the same that I can from my phone, do a master reset. So the techs are glorified brick and mortar sales guys that get a screw driver too? Seems unfair to them.

I would LOVE for someone who really knows the ins and outs of the hardware and programming of these phones to explain it to me in excruciating detail. Is there a way that a damaged mother board could brick a phone only when an update is installed? Like a time bomb or something.....brick bomb.

So even if the supposedly damaged mother board has nothing to do with Motorola and the Google consortium bricking my phone, there is nothing they can do for my poor dead phone. Fine. F-off.

Call Verizon, they are sending me a new phone, made sure that insurance would cover it even if they decide the warranty is void. Sheniqa, my new sista, says that it doesn't sound like a hardware issue (see, even the lady who deals with people calling with busted phones everyday sees my point). Of course I played dumb, but I'm sure they will void my warranty.

Sooooooo.......I know I'm really just talking to myself at this point and ranting, but can anyone shed light on how damage to a motherboard would cause a phone to brick during an OTA update? I'm not even being facetious, I have half a mind to sue them over this phone and pain and suffering.... Does anyone want to explain the nuts and bolts of how Droid systems boot up? and last who wants to hold my hand through this RSD thing and see if I can make one last attempt to bring it back from the dead.

I really think that I will give up the ability to customize and all the cool features of DROID for *gag* an iPhone next time.....:crying: