[Motorola Droid RAZR] shangrila500:
This worked for me. When I upgraded to ICS 6.16.211 I noticed most websites were missing some parts, and in some cases almost the entire site. I went to Adobe's site and d/l'ed flash from the redirect and it still did not work. Also Killer Turtle, flash might work fine for you but every video I tried to play on the desktop version of YouTube, not m.youtube, would either never load or would tell me I was missing a plugin, so for you to say that it works fine is utterly wrong. Just because it works great for you doesn't mean that everyone else should be fine too. There is great amount of variability in android phones, even if they are both RAZR's.

Anyway, on to my Verizon CS experience..... I called on the 19th and told the first lady I spoke with that flash was not working and we went through the usual is it installed, is it updated, etc. Finally I told her that this is a widely known issue on the Droid RAZR line and that since I bought 2 of them at full retail that i felt something needed to be done about it. I also told her that I had spoken to Moto on the phone and told her about the 3 different conversations I had with them and how the blatantly lied to me and told me that flash didn't work on any android phone that's running ICS and then they hung up on me when I confronted them. The CS I was speaking to forwarded my call to Tech Support and I told my story all over again and everything I had done to try to remedy this problem, wiping the phone, installing from the redirect, etc. She told me the only thing to do would be replace the phone but her manager was in a meeting and that replacing the phone would have to be approved by her manager and asked if she could call me between 1 P.M. and 5 P.M. on the 20th. I waited until 5:30 the next day and called back, I told my story from start to finish, this time including the conversation I had the day before, again and the CS immediately forwarded my call to Tech Support. I told the guy who answered everything and told him that since I had paid over 1200 bucks for 2 phones I felt like I was bent over and screwed hard. He got a kick out of me phrasing it like that and said that yes he could replace the phones since the problem was not a user error, it was a manufacturer/carrier error and that it likely wouldn't be fixed since Jelly Bean would get rid of it altogether. Which what is the likelihood the RAZR will see JB from Moto? So one way or another we would still be screwed. Anyway, back to the story, he offered me an Incredible 4G, I told him that I have always had bad experiences with HTC phones, I have had ridiculously terrible luck with them, and he asked which phone I would prefer. I told him that I didn't want to look a gift horse in the mouth but the only phone that I thought would compare with the RAZR would be the S3, and that they were the same price on Verizon's site etc. He said that that was definitely something he could do and proceeded to ask me what colors I wanted and told me that the only thing I would have to buy would be a battery for each of the phones and the back cover. I quickly agreed and now have a white and blue S3 on the way.

Just to be honest I would never have done this had the ICS update not broken so much stuff. After the update my homescreen would force close 5 sometimes 10 times a day and the only remedy was to do a simulated battery pull, just powering the phone off and then back on didn't work. My WiFi was worthless, I could sit by right beside my router and it would show 1 to 2 bars and would drop the signal after a few minutes of surfing and wouldn't pick it bad up until I rebooted the phone. The screen would constantly freeze no matter if I was surfing the web or if I had just unlocked it to check a text message. The stock browser was unusable due to constant freeze ups and it wouldn't open a new tab to matter how many times you tried, Dolphin HD was almost as bad, at least after clicking open in a new tab on Dolphin about 10 times it would finally open. Also both browsers would mysteriously even if there was 1 tab. There were many many many more bugs, so for everyone who doesnt understand why we would want to get rid of the Razr's, this is a little glimpse into the hell that is the everyday life of our phones. I had even tried the newest leaks to see if they fixed anything, they didn't, if anything they made it worse.

Sorry for the long post everyone, maybe me posting my convo with Verizon will help someone too. Good luck!

P.S.

If you just want a new phone DO NOT lie and use this how to thread to get your new phone, that will mess this up for those of us who have legitimate reasons to need our phones replaced.