yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Q&A, Help & Troubleshooting] wernus24:
It is confirmed by Samsung that "Mute on Calling (no sound heard on the device when calling another person)" is a hardware issue and it need to be repaired by replacing faulty Mic Chip (U604)/motherboard.
[Galaxy S III Q&A, Help & Troubleshooting] Product F(RED):
Well that sucks, because this will be the second time for the same issue. Luckily it started working for me randomly today, but I'm assuming it's going to crap out again...
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Mine has also started working intermitently.

I have rang the service center who stated it will have to go back to samsung as they have already tried to repair it clearly not very well in my oppinion.

I have also emailed samsung today with my issues and thoughts lets see what they send back !!!
[Galaxy S III Q&A, Help & Troubleshooting] switchguy0:
I found the answer

I have solved this problem. Took me a while but its quite simple.

The issue with no sound has little to do with the microphone. The issue is with the modem.

The custom ROM that you installed came with the wrong modem drivers, every country is different. You can find the modem drivers for your country here: http://xdaforums.com/showthread.php?p=28033515

copy file to sdcard

boot into clockwork recovery

select install from zip like you did with the ROM

clockwork recognizes modem file, installs

phone should be working now.
[Galaxy S III Q&A, Help & Troubleshooting] ragnus:
Update on my case:

I had a random 'no voice during calls' problem, mostly it would work, sometimes I needed to redial once more for the connection to get the proper voice. Issue had been there with me through 2 official firmwares and Android Revolution 14 on stock Kernel. Since flashing Android Revolution 17.1 (that would be around 2 weeks now) have no problems with the voice caller any more. That has been flashed with Perseus Kernel.

From what I read and see there are 2 issues - one is permanent 'no voice', second is random 'no voice' (my case).

For random I would advise to try a different Kernel, for permanent I guess hardware change is required, at least from what people are reporting.
[Galaxy S III Q&A, Help & Troubleshooting] sab65:
Had a similar problem. Downloaded the latest modem and updated using CWM and now it works. Modem can found under the following link. Please make sure you check your Baseband Version before you update..

http://xdaforums.com/showpost.php?p=27354250&postcount=309
[Galaxy S III Q&A, Help & Troubleshooting] ducky1979:
i have the exact same problem, the s3 is the 2nd ive had, the first had a wifi and bluetooth issue, where it wouldnt connect or even turn on so i sent it back to vodafone UK, they couldn't repair it so they gave me a reconditioned handset. now after only 2 weeks ive lost the ability to hear anyone when making or receiving a call.

im glad i found this thread,

ive tried all different roms, kernels and modems still nothing, so now its back to its stock roots and is destined to be sent back.

im hoping that they just give me a brand new handset this time but we will see.
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Does your signal also dissapear !!
[Galaxy S III Q&A, Help & Troubleshooting] Product F(RED):
For me it did the first time I had the issue. When I had it again on my replaced motherboard this month, I only had no audio and the call did not automatically cut off and lose signal.
[Galaxy S III Q&A, Help & Troubleshooting] ducky1979:
No It didnt but to be fair I was mostly on wifi, the signal was a problem earlier today but thank fully as this was the 2nd issue I've had in 2 weeks vodafone just gave me a new handset, it's still one with the affected emmc chip but at least it's working now.
[Galaxy S III Q&A, Help & Troubleshooting] alien_jiggy:
after searching many forums etc the above method worked for me............http://xdaforums.com/images/icons/icon14.gif
[Galaxy S III Q&A, Help & Troubleshooting] anhqn91:
another temp fix i found is to play a system sound after rebooting phone, and in call sound should work from then. wondering if anyone has a permanent fix?
[Galaxy S III Q&A, Help & Troubleshooting] mbridgett:
My two-penneth

I had this same problem just today. I have Cyanogenmod 10 installed (which I did about two months ago). Suddenly this morning I found that no matter what number I called, although the call seemed to connect, I never had any sound at all. Playing music etc worked fine. I tried rebooting, cold-starts, nothing worked.

Various suggestions in this thread (eg change lock screen sounds, installing the Samsung "care" app and so on were followed - nothing worked.

It clearly ISN'T a hardware issue though, contrary to what others have said. Sounds work in everything else.

The only post I didn't have the chance to try was to install updated modem drivers.

What fixed it for me was that I upgraded to the latest nightly release of Cyanogenmod and after install my phone has started working again.

So no "answer" as such, but this may help others - don't assume it's hardware.

regards

Mark
[Galaxy S III Q&A, Help & Troubleshooting] Product F(RED):
Samsung told me it was hardware when they replaced my motherboard...
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Mine had a new sound chip lasted a week and the fault came back I still have to send it back for another ten days :(
[Galaxy S III Q&A, Help & Troubleshooting] skooth:
Cyanogen did it for me !!!

Installed last build and it worked FINE !
[Galaxy S III Q&A, Help & Troubleshooting] gerome5095:
My Solution

I found that when you disable the keytones in "settings> sound> Keytones" you don't get any sound when making calls, Enabling it again sorts the problem out.

Im currently using Omega v42 - XXEMR2
[Galaxy S III Q&A, Help & Troubleshooting] Perka:
I had the same problem. The cause was from liquid in the usb port that had spread to MB.
[Galaxy S III Q&A, Help & Troubleshooting] Psykologikal:
So any chance of a fix? Or a way to get support? Samsung Canada doesn't even have this model as a product
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Mine has been back with Samsung for two weeks now :(

Sent from my Nexus 7 3g using Tap Talk hd
[Galaxy S III Q&A, Help & Troubleshooting] slurpy1:
Are you sure

Yet another failed "solution".

I did all the above and there was no effect whatever. Tons of people claim to have solved this problem, but all they've done is accidentally triggered a temporary fix, but nobody apparently has found the *real* problem, which isn't hardware, isn't the modem driver, isn't the ROM version, it would appear that even Samsung doesn't know what is going on, as they reportedly keep changing an audio chip which seems to fix the trouble for awhile, but it comes back. So, Please, has anybody got to the bottom of this nightmare yet? As a guess I think it likely that some audio chip is getting loaded with wrong data somehow, which causes the audio to be routed to nowhere. In a piece of gear as complex as this one, it could be anything.

I don't know if this is a related issue or not, but I haven't been able to get ANY VoIP client to work on this handset. Not CSIPSimple, not Acrobits, none of the others I tried. They all seem to work, but the call always fails. The same programs work fine on my 2 tablets and my old Desire HD. VoIP has never worked once on the S3.
[Galaxy S III Q&A, Help & Troubleshooting] hoiahoiahoia:
I am on stock XXELLA and have sometimes the problem, that I don't here anything at the first seconds of an outgoing call.

Any solution?
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Well they still have my phone nearly three weeks now it is apparently working.

He guy at the service center got the fault before sending it away.

He suggests getting the phone back and going to my contract provide I SHOULDN'T HAVE TOO :banghead:.

With this and the cracked bezel which they wont repair i think its time sell.

At least apple sort problems :(
[Galaxy S III Q&A, Help & Troubleshooting] Weirdy346:
Hello all, my problem is slightly different. I can make/receive calls and hear OK but if I switch to speaker the sound only stays on for about 20 seconds and then cuts off, although the call timer is still running....

Any ideas ?

Ps. Even if I don't use the speaker, the sound cuts off. So maybe something to do with the proximity sensor ?

Running

Foxhound 2.3

Perseus, JKay deluxe Mod etc :)
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
:)

Not sure what the problem maybe but I wouldn't of thought the proximity sensor would cause it !!!!

Sent from my Nexus 7 3g using Tap Talk hd
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Well mines coming back saying they can't find a fault the Samsung repair agent had the fault I had the fault but they can't find it.

No more Samsung phones for me never had such bad back up I've lodged a compliant but even that was poor she just want bothered :(

sent from nexus 7 32gb 3g using tap talk 2
[Galaxy S III Q&A, Help & Troubleshooting] dogmatism:
Are all your phones the unknown (at least for me) i9300RWDBTU? I don't have it, but I have seen an online sale of this, I had a similar i9100 which was perfect outside, but the inside was little different than the original i9100 - the card slot sim slot and battery pins were swapped opposite to what the original is. The phone faced the SAME problem as your S3s are facing. :rolleyes:
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
How would you tell mine was on contract through orange on the day of release with no bloatware any network.

Sent from my Nexus 7 3g using Tap Talk hd
[Galaxy S III Q&A, Help & Troubleshooting] FrostSpark:
Solved :)

I have activated all the sound again in my phone (key tones, touch sound, lock screen sound, etc in the menu "Sounds", and then the problem perished!! After I could switch all off again, it doesn't affected the voice call after :)
[Galaxy S III Q&A, Help & Troubleshooting] arjanv:
no sound and mic

hi,

i've got the same problem.

sound is ok when playing music/audio files.

mic is working when i use the sound recorder.

but when calling i can't hear the caller and the caller can't hear me.

tried reflashing Original samsung rom 4.1.2

format everything

no luck

my model is:-I9300GSMH

anyone know how to fix?
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Its a fault with the sound chip it needs to be sent for repair thats what cured mine eventually.
[Galaxy S III Q&A, Help & Troubleshooting] dynamitedroid:
Download an firmware for ur phone from sammobile.com . Flash it using odin and try. It might work . All the best
[Galaxy S III Q&A, Help & Troubleshooting] Product F(RED):
Doesn't work. This has been stated a million times.
[Galaxy S III Q&A, Help & Troubleshooting] Ahmato27:
Same issue here, but it sometimes works when I clear dialer data and force close it.
[Galaxy S III Q&A, Help & Troubleshooting] d4fseeker:
This is one of the issues that drives support guys crazy because it's not a single issue but several completely independant causes which happen to have the same symptoms.

Some of these issues are Rom-related, some are ril/modem-related, some are hardware-related.

On some devices it may even be, through tinkering, a combination of several causes.

So please do not claim it won't work for others juse because it didn't work for you. We definitely need a wiki list of possible solutions from "common" to "uncommon"
[Galaxy S III Q&A, Help & Troubleshooting] Ahmato27:
Mine is definitely not hardware. It's entirely software and is happening across all ROMs that I flash (I haven't tried stock).

I'm pretty sure it's either network settings or modem/Radio.
[Galaxy S III Q&A, Help & Troubleshooting] dynamitedroid:
It has always worked for me. U need select the right firmware
[Galaxy S III Q&A, Help & Troubleshooting] Psykologikal:
OK. So after extensive research it seems that there is a audio chip that has a problem with the sautering. That's why the hardware all works. And Skype and fongo and other services do too.
[Galaxy S III Q&A, Help & Troubleshooting] adilnel:
re

Flash phone with a working sim inside.
[Galaxy S III Q&A, Help & Troubleshooting] Wurzelmann:
This. Exactly my problem... usually rebooting my device twice works for me but right now, I rebooted it 19 (!) times and I still cannot hear anything during calls... :(
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
Send it back to samsung i had too they changed parts both times touch wood its ok now
[Galaxy S III Q&A, Help & Troubleshooting] Wurzelmann:
I just flashed the latest CM nightly and it is working flawlessly... maybe this could work for some of you too...

EDIT: Okay, scrap that, after a reboot, my calls are mute again... :(

Second edit: it works if you enable all four options at the audio options: dialing tones, touch sounds (sorry, my menu is not in English, but you know what I mean, right?) and so on...

I rebooted the device thrice and it did not affect my speaker during calls...
[Galaxy S III Q&A, Help & Troubleshooting] Psykologikal:
Most likely you have my issue. Look at the diagram. Find a shop that can do it.

Skype and fongo and voxerall work for me but calla will not
[Galaxy S III Q&A, Help & Troubleshooting] isaacb12:
similar phone issue

hi there i am having a similar issue here

i recently replaced the motherboard in my sgs3 from another one exactly like it but mine was the 32 gb edition the other one i have is a 16gb before i changed over the motherboard everything worked perfectly other then i couldnt call or text or use cellular data from a imei block since i changed over the mic does not work at all nor does the loudspeaker function "in call" the mic works as i tested it using a mic testing app to speaker then it imideatly drops out of all reception and after a minute or so it comes back online i have hard reset my fone to factory defaults put the latest optus firmware on it "i9300xxella" and still no luck the accessibility function turn off all sounds is un ticked also i dont know what to do other then to send it in for repairs with no warrantly but that could lead me to a very steap price i cant afford .
[Galaxy S III Q&A, Help & Troubleshooting] Product F(RED):
I had the same problem. No sound on a call and then the signal would drop completely and come back like a minute later. The only way I could fix it was by sending it in for motherboard replacement.

Sent from my Galaxy Note 2
[Galaxy S III Q&A, Help & Troubleshooting] tareksalih:
I have the same problem? Anyone solved it?
[Galaxy S III Q&A, Help & Troubleshooting] Tyvesto:
I had the same issue with my Galaxy Note 2, and had no sound during calls (incoming or outgoin) have tried the following with no luck :

Reboot

Installing the "Wiring ..." app

Checking/Uncheck the sound options

Finally, I tried to remove the battery for 5 min to reset the memory, and put it again in the phone. It solved my issue !!

Seems to be software related ...
[Galaxy S III Q&A, Help & Troubleshooting] joooe:
I've been flashing CM 10.1 nightlies since I got the S3 and never had the problem, but now I have to check the sound options already mentioned to have sound during calls.

Just can't understand why this is happening now.
[Galaxy S III Q&A, Help & Troubleshooting] gsw5700:
I used to get this intermittently on my s3, always using boot animation sound had resolved this

Sent via TCP/IP
[Galaxy S III Q&A, Help & Troubleshooting] ManuC84:
What you mean reset the memory? can you describe exactly what did you do step by step please?

---------- Post added at 05:18 PM ---------- Previous post was at 04:55 PM ----------

Quick update

I read this somewhere on the web

"An update on my phone, I took it back to the point of sale and luckily for me the problem was happening and the staff in store were able to see it/reproduce it including tapping the back of the phone to make it work."

Indeed tapping the back of the phone just allowed me to hear my phone call after a week of having no sound. My problem to be precise is that I get no sound and the other person can't hear me either and then signal drops, I point this out because I think some people are having a different issue than this,
[Galaxy S III Q&A, Help & Troubleshooting] qsmyle:
Solution what worked for me:

###

Switch ON the "screen lock sound" and restart your S3. Keep this option always ON. This way you won't loose voice during calls.
[Galaxy S III Q&A, Help & Troubleshooting] cavjr08:
Tried this one already but it didn't work. Any other solution? I've changed the modem several times but nothing happened.
[Galaxy S III Q&A, Help & Troubleshooting] qsmyle:
Does stock factory firmware works?
[Galaxy S III Q&A, Help & Troubleshooting] cavjr08:
Randomly yeah,actually I'm on stock firmware right now,I'm using DXEMB1 modem for my XXELLC firmware. My previous modem was DXELK1 which totally no sound during calls and the signal immediately drops. But with my new modem I can ramdomly make a successful call. But still I want this to be stable,I mean when making calls. Thanks!
[Galaxy S III Q&A, Help & Troubleshooting] jarivasell:
Last time I had the problem I force closed phone app and restarted the phone. This solved problem once.

However, today I had the same problem and killing phone process did not help. I tried also to remove cache of phone process.

Solution that worked

Someone mentioned SoundAbout app in Play store. I did the following: installed app, changed head phone settings to use only headphone with mic, rebooted the phone and tried calling. This fixed the no sound problem! Since then I changed SoundAbout to default settings.

I think sound volume is somehow set to zero or directed to wrong output (null), which causes the problem. Modem itself works perfectly.
[Galaxy S III Q&A, Help & Troubleshooting] Wurzelmann:
For me, CM10.1 worked like a charm with my beforementioned "fix" (vibration feedback on hardware buttons), but a few updates later, my calls were mute again... :(

I then tried five other ROMs (Omega, Revolt, AOKP and two which I cannot remember now, sorry) and finally I found this ROM: Dragon SX: Fusion and the problem was gone! Lots of restarts later and still no problems. Apart from that, the ROM is the best one I have ever tried, I fully recommend this one.
[Galaxy S III Q&A, Help & Troubleshooting] asif.shaikh87:
i think you all is fool

pls change the ear phone jack your problem solved

its 101%%%%%%%%%%%% true answer
[Galaxy S III Q&A, Help & Troubleshooting] fzfq3m:
No Sound During Calls (My Experience with this problem)

Just wanted to share my experience

To make long history short... In my case it's seens that it was a software problem (so far), I tried flashing like 10 modems/radios, 3 different custom rom and 2 official rom (included my carrier's official rom) always doing full wipe/factory reset but no luck at all... With all my hope lost I used TriangleAway, unrooted the phone (using supersu option) and flashed my carrier's official rom again becuse I was planning to send it to samsung for repair...

I contacted Samsung Support Center and as expected they did a couple of test just to be sure the hardware was working fine, using *#0*# menu, both speaker and receiver were working fine (no surprise here), the the support girl instructed me to do a Full Wipe/Factory reset to be sure it wasn't a configuration problem... I did the reset knowing that it wasn't going to work because I already did it and the problem was still there... but guess what this time the problem was gone after the reset... BIG WTF!!!!!

I can't say for sure if the last wipe/factory reset I did was using the GT-I9300 native recovery system, I mostly use Clockworksmod Touch, but I'm quite sure I wiped the phone at least two times after unrooting and with the official rom... I will report back if the problem appears again, and will be using this official rom for a month or two to be sure the phone is working before returning to Supernexus.

Sorry for the long post and thanks for reading this far....
[Galaxy S III Q&A, Help & Troubleshooting] Pereman:
I have the same problem, I thought i fixed it but it came back again. 10 seconds ago y went to Recovery Mode > Advanced > Fix Permissions and it worked again, i think the problem is the permissions of the EFS folder, i managed to make it work changing them manually too, but it seems that something is changing them back when you reboot.

Edit: I rebooted like 5 times and it works! :D seems that "Fix Permissions" on Recovery mode is the solution.
[Galaxy S III Q&A, Help & Troubleshooting] JJEgan:
Restore your backed up EFS folder if you think its faulty .

jje
[Galaxy S III Q&A, Help & Troubleshooting] Pereman:
EFS was restored like 10000 times, the problem is that something is changing permissions on EFS folder when you reboot.
[Galaxy S III Q&A, Help & Troubleshooting] fzfq3m:
Problem is back

My joy didn't last long

My S3 is having the same issue again.

This must be a hardware issue... And just to make things worst: I have dropped my phone a couple of times and got two small cracks in the phone's case. That means that the seller will no repair it under warranty.

Oh well... I'll have to dust off my old phone. Bummer
[Galaxy S III Q&A, Help & Troubleshooting] final_prototype:
just started happening to me recently... possible fix

I went through a few galaxies for other reasons like my first one being stolen (oh how i miss that one, it was perfect :crying: ), and the second a screen defect :mad: . I have not experienced any of these no sound/ringing on call issues on any of these phones until I updated to 4.1.2 jb on T-mobile. Not saying its that update but possibly incompatibilities with certain apps. Before the update i've been using this app called "personal call recorder". it worked fine in 4.0.4 ics, but was broken in 4.1.1 jb :( . After updating to 4.1.2, one day i noticed it started working again, however only certain calls would be recorded with sound. I did not yet experience the no sound/ringing on calls issue until after a few days of using that software again. I tried various fixes listed here. backup/restore, flashing different radios but none worked for me :confused: . It would work for the first 3-4 calls then no sound on the next few calls after that. So it just dawned on me "what apps do i have that could modify how my calls are handled?..." i uninstalled personal call recorder, rebooted, called my other phone over 10 times back to back and viola problem resolved :victory: . Have not experienced the issue since. sux though cause personal call recorder was a great app. need to email the developer. So my advise to those with this issue review the apps that you have if there is any that does some kind of modification on the phone part of the galaxy such as dialers, call recorders, themes, etc... check there for your solution. This is definitely a software issue.
[Galaxy S III Q&A, Help & Troubleshooting] final_prototype:
further troubleshooting

ok so now I reinstalled personal call recorder and set it back exactly how It was before and what do you know, the issue returned. tinkered around some more and found that the issue only resurfaced when I set the call recording source to "Voice_Call". Unfortunately that is the only source that actually records both parties on the phone... so there you have it whatever function call that is being made to voice_call or during a phone call with that source selected is causing this problem. any developers or programmers care to take a look into this?