yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] nyijedi:
Actually, I have used Asus for PC parts in the past - pretty much just motherboards. Never had any problems. But they treated their customers like garbage with the Transformer Prime, and now we have these problems with the N7. Things like "fixing" non-working GPS on the Prime by removing it from the box as an included feature, breaking people's tablets and claiming the customers broke them, promising updates that will fix serious issues yet only cause more serious issues, sending back the wrong tablet during the RMA process, etc., etc. are not very endearing qualities.

And they do not offer advance replacement for RMA for tablets. I spoke with numerous people there and tried to demand one since they f'ed up and sent me the wrong tablet back during my RMA ordeal, but they wouldn't budge.
[Nexus 7 General] erica_renee:
rma issues with asus..

I to had a run in with there so called service on a netbook. asus eee atom based. I was told i have to mail it to them . When she give me address of where to mail it. the place was 1.2 miles from my home . SHE AT FIRST SAID IT HAD TO BE MAILED OVER NIGHT UPS. I ASKED FOR NUMBER OF the place. she gave it to me. I called them . They said sure drop it off. But we will have to mail it back to you. I said ok. So i go over there to drop it off go inside the building talk to them show them the rma . They tell me they will NOT Accept it. And that i must mail it.

I DRIVE two building down to a ups drop off place in this industrial area . Go into the ups store tell them what i was told at asus.. They guy says Ok . He takes my tablet sticks a label on it CHARGES ME NOTHING . Walks next door into the ASUS SERVICE CENTER AND HANDS THEM THE PACKAGE. .

IT WAS 4 WEEKS LATER I GOT THE NETBOOK BACK AND i sware they never touched it.. same issue SOLD IT ON EBAY AT A LOSS WITH BAD CAMERA .

AS far as the above post .. comparing asus and MSI AS two top mother board manufacturers .. asus CAN NOT COMPETE TO customer service you get from msi....

I fugured this tablet would be better knowing . well hopping google was going to have some say over QUALITY CONTROL.. Guess i was very wrong..

thanks for hearing my story . and yes ITS TOTALLY TRUE .
[Nexus 7 General] Shrink:
My experience with Asus Canada concerning RMAs was with a notebook and it was terrible! They contract out their work here to a 3rd party and coordination between Asus and that 3rd party was terrible. It was a lengthy and unrewarding experience. It was one of the reasons I decided to move to Apple for my notebooks.
[Nexus 7 General] francho_1985:
Hello I had to send my nexus 7 also the day Asus SAT 06/08/2012 from Spain to the Czech Republic, the problem is that since Android upgrade to 4.1.1 when you gave it to turn off the tablet jumped a white screen and could not turn it back on, just do not turn on after it was stopped in the letters of Google
[Nexus 7 General] r0zj0k3r:
CID

So i accidently broke off my wifi antenna points on the board behind the cover. Not a big deal as i can resolder them back on, but soon after I broke them i realized i have the screen lifting issue and would like to RMA. What do you think the odds are of me getting dinged for CID if I RMA this to ASUS?
[Nexus 7 General] CharliesTheMan:
If it's obvious when they open the back cover that you've opened it and tampered with it to break that antenna point, I'm guessing they would pretty much have to consider customer induced damage if they are following the policies, but it's possible you will get lucky and the person who makes the call will see the two as unrelated and fix the screen separation issue or them not notice it at all and fix the screen and send it back to you.

To the OP, a lot of time with the transformer prime, customers receive their tablets back or see them changed to ready to ship before they even get notification that the repair process has been started. It's kind of like the tracking system with the USPS used to be back when I had money to purchase a lot of products online. The tracking progress wouldn't be updated until after delivery.

Based on past experience I would guess that your turnaround time will be around a month. The only way that you'll get true progress information in my opinion that's close to reliable is if you contact an asus executive or a representative that's assigned to do damage control and they take up the cause and have some direct correspondence with the repair facility and then give you real progress updates, the automated system and process on status updates in real time just isn't consistent or reliable enough to count on in my opinion.

Gary Key used to move a lot of these through for XDA members but I don't know if he's involved anymore. There's also some executive contact information to call or email some of the higher ups in some of the Asus RMA threads in the prime section in case that's helpful.
[Nexus 7 General] pharpe:
I've dealt with companies like this in the past. The way to get your problem resolved is the old squeaky grease approach. It takes some work on your part though.

First, find a phone number for ASUS where you can get a real person to answer. Use the internet as his can be the tough part. I've actually found the address for the company I was trying to reach but no number. So I used the address to get the phone number for the suite next to them. I called them to get my the company that I needed's unlisted number.

Once you are able to talk to a real person get their name and a way to contact them if you are disconnected. Tell them your issue. They will then transfer you. If you actually get someone then again get the name and way to contact them. Repeat until you get an answer.

Most likely you will get transferred to voice mail. Leave a detailed message and then call the last person you actually talked to back. (The one that last transfered you) Tell them you want to talk to a person and don't' want voice mail. Do not take no for an answer. Ask to speak with the manager. Be polite but firm. Do not lose your temper.

If you are told someone will call you back get an exact day and time. Try to get their name and number if you can. Call them yourself.

Keep a log of every person you talked to and how to get back in touch with them. Call every person each day until you get them to take care of your situation.

I know it's a ridiculous amount of work to get something done that the company should just handle itself but if you want results sometimes you have to it.
[Nexus 7 General] francho_1985:
How long it takes in appear the tablet in Global Repair Status Inquiry System? My tablet came to the Czech Republic on Thursday, 09/08/2012, 13/08/2012 Today I still do not see anything only this: You have not reqeusted RMA. for the machines below, however, They Have not Been received by us. I'm worried
[Nexus 7 General] Ravynmagi:
Looks like I'm going to need to RMA my Nexus 7 from Google Play again. I did two RMAs earlier through Google Play and they cross shipped me replacements. I'm not sure if that was normal or just special treatment because I was still within my 15 day return period. Will they still cross ship me a replacement now or are they directing people to ASUS?
[Nexus 7 General] francho_1985:
My repair status has changed to: "Waiting-[WB2] Wait for Swap / Exchange" What does this mean? I have no idea
[Nexus 7 General] Jester23:
I RMA'd my Nexus 7 this week because of the screen lift issue but mine was actually creaking while using the tablet which is very annoying and I sent them it with Canada Post 3 day express post. They had the tablet 2 days total but it never showed up in the RMA status section only saying they haven't received the tablet yet. Tonight, I went to see my status and it's not showing as being on file at all. I then get an email from ASUS within a few minutes saying my tablet was shipped to me... Only I have no idea if they fixed the issue on my tablet or just sent it right back to me without fixing it or gave me a new one... Will have to wait and see I guess.
[Nexus 7 General] erica_renee:
from reading about asus warranty support in other threads forums and devices. If they have shipped it back to you without calling/emailing you asking for a credit card. They have either fixed or are just replacing your device.
[Nexus 7 General] johnchad14:
My RMA experience took just over a month. 9 days to reply to initial email, after which most of it went pretty quick. Delays from arguing with them over whether the repair was covered...but it worked out in the end. Finally got it back yesterday. I'm quite pleased with the repaired unit, no lift and I can't seem to get the flickering to happen any more. Color seems a bit better, though not perfect still. I feel like it might be a different manufacturer of this screen than the first, or just a better version.
[Nexus 7 General] Jlaccc:
What ever happened with your nexus 7? Im going thru the exact same thing.

Thanks
[Nexus 7 General] AznDud333:
i can relate, ive sent my n7 in for screen lift, came back with more lift, sent it in again, came back with the touchscreen unresponsive, sent it in for a third time now..if it doesnt come back fixed i am going to ask for a refund, since the tablet spent more than half its lifetime at the repair centre rather than at my hands
[Nexus 7 General] nyijedi:
Asus support is the worst in the world. They don't care about their customers, and they're incompetent. I speak from experience as a Transformer Prime owner who had to go through their RMA process multiple times.
[Nexus 7 General] Cor-master:
Thank god I bought it from Google! While I know that Google is handling claims for the first year on the nexus 7, they need a permanent warranty exchange system for all the nexus devices. As much as I want to give the finger to carriers and their subsidized phones, you know if my vivid were to break all I have to do is call at&t, and they'll have a refurbished vivid on my door step tommorrow, with a return label to ship my broken phone back. I can't help but think if i bought the galaxy nexus or lg nexus 4 that I'd have to buy a backup phone too as I might be out of a phone for a month or longer otherwise. Seriously the nexus 7 isn't an asus product. No its a Google product, Asus is just the contractor that built it for them so no one should have to deal with their support.

Also I'm all about advanced shipping. Last December I had surgery and was hoping to play some serous battlefield 3 on my PC during my 2 weeks off work, instead my video card broke and was in rma processing the whole friggen time! I got it back a week after I returned to work! No one should have to deal with that crap! Just set up advanced shipping for crying out loud!
[Nexus 7 General] sus4ntoh:
Damn, this make me nervous for sending my nexus to Asus. The screen flickers when the brightness set at low level. I spoke with their support and the guy didn't even attempt to troubleshoot it plus I have to pay for the shipping.
[Nexus 7 General] Cor-master:
Save your money, that's a known issue. Most likely if you manage to get a replacement you'll have the same issue.
[Nexus 7 General] endrancer:
my nexus has been send ( or will be ) by my supplier. i hope after reading several of those posts it won't take nearly as long as it was mentioned in this thread. my supplier gave an estimate of 2 weeks. if they can't keep that up, i'll make sure to give them a call to fasten up everything. i mean the nexus 7 is a great product and all, but what's that worth when QC is crap and they'll give out faulty devices. DOH!
[Nexus 7 General] JaSauders:
I have to be honest here, I haven't had the best experience with Asus however I did manage to get my cracked screen fixed under warranty. The hoops I had to go through should have been never existed in the first place. Will it deter me from buying from Asus again? No, absolutely not. Why? Because when I have a product with a defect such as my cracked screen, I simply won't take no for an answer. Period. Done. Over. Fact. I just kept calling Asus until they agreed to fix it.

I think the turning point for them was when I said "Asus will be the one feeling the sting, because I won't stop calling until this is fixed, and I'm sure the dozens of employees I'll be talking to will still be on payroll at the time as well."

Shortly after I received an rma update that my repaired tablet was on the way back to me. Just don't take no for an answer. And really, Asus isn't the only company I've had similar experiences with. With working in I. T. you run into every company's customer service at some point. Apple, Lenovo, HP, you name it. Been there. Asus isn't that different.
[Nexus 7 General] endrancer:
Yep, that quite right. In addition always step up the game and ask for representatives or higher ups if the lower end doesn't comply. Had that experience with Sony before and ended up with international calls from customer service representatives offering 2.000$ worth of upgraded hardware as compensation in addition to what actually was paid for just because some scratch on an quite expensive notebook and a sloppy customer service who didn't want to replace.

I had to bring back my nexus 7 to my retailer after 20 days of purchase because of faulty speakers. Obviously they didn't give me a replace immediatly but take care about the service part. Immediatly after i got back I thought, oh **** they will take more time to clear the process. Today i went there to ask about the process and if they can check the process. I got told the retailer ( biggest electronic retailer in europe ) had an agreement that they'll have to fix products within 14 days. For me only one week passed so far. If i am lucky I'll get a message to pick up my device - however the result will be - on friday. I am quite concerned if they really can keep up with that timetable.
[Nexus 7 General] sus4ntoh:
So I decided to not to ship it to Asus. I will just have to live with it and so far so good if I set the brightness level to be greater than 30%. I figure since I bought this used for 160, it is just not worth the money to pay the shipping and pray that they will fix it right and in timely manner.
[Nexus 7 General] endrancer:
Can you live with the knowing in your mind, that you spend money on something which does not meet quality standarts?

I mean maybe try the service once. Shipping could be just some bucks. After they send it back to you, and you still have other problems you can step up the game and complain about it being at the service already etc. It's your choice obviously. But for me, I rather go though hell with the support instead of accepting a bad device.
[Nexus 7 General] psycho2097:
listen, I used ASUS RMA twice with my TF101, n both times I got my transformer back, fully operating, within 7 days. Very satisfied with asus, atleast the service center thats in texas.
[Nexus 7 General] endrancer:
I have an update as well. My device has returned. Today. Even i chose the route to send it in via the retailer, i got it back within a week ( gave it away at last wednesday afternoon). My faulty speaker has been replaced but it's still the same nexus i had to begin with, so if that was the only issue i am happy.

So far, can only give a very good feedback. One more reason to at least try once.
[Nexus 7 General] sus4ntoh:
Hmm I think you guys are right... I keep telling my daughter that she has to at least try it once or twice and here I am not doing what I told my daughter. Since I was thinking not to ship it, I rooted it and wondering what problem will I have when they receive a rooted device. I did create a back up before I root it so I can potentially flash it back to stock.
[Nexus 7 General] Cor-master:
Yeah flash back and relock your bootloader. Asus will look for reasons not to cover your warranty and seeing an unlocked bootloader will make that real easy for them
[Nexus 7 General] endrancer:
you can reset the rooting completely... i had mine rooted as well and as you saw a post above, noone noticed a thing.
[Nexus 7 General] bjcrj:
I restored mine to stock and relocked it with wugfresh toolkit. Worked great and and was very easy.
[Nexus 7 General] sus4ntoh:
Thank you so much everyone! Yes, I rooted it with wugfresh toolkit so I am going to flash it back to stock and lock it using the same tool kit. If everything goes well, I will mail it out today. Wish me luck everyone! I will post what is the status each day :).
[Nexus 7 General] Jester23:
I got mine back this week and the screen lift is gone! RMA through ASUS was very fast.. I did not like the lack of communication with them though as I had no idea what was going on.. They did not even have it as listed received and I got an email saying it's being shipped back. They did not tell me what they did either but it's obvious they just changed the screen/bezel perhaps.. In any case, No more screen lift for me! :)

Total time from when they received my unit (according to Canada Post tracking number) to when they shipped it back was less than 48 hours and the shipping took 3 business days (I had to actually wait 5 as it was over the weekend)

Overall I'm happy with the end result.
[Nexus 7 General] sus4ntoh:
OK I think I am crazy. So I flash it back to 4.1.2(image download straight from Google website) and I don't see the screen flickers anymore? What the hell is going on? Does it mean the screen flicker issue is actually related to software? I have to do more testing...
[Nexus 7 General] sus4ntoh:
Ah never mind... it still has flicker issue. I think I didn't see it earlier due to the room I was in was bright.
[Nexus 7 General] endrancer:
Keep us updated if you are going to send it to Asus :thumbup:

Gesendet von meinem Nexus 7 mit Tapatalk 2
[Nexus 7 General] Raja101:
I really dont know if t hardware related, but try downloading an app called Tegra Prism Toggle from the play store.You have tobe rooted, but it worked for me and my flicker is gone completely.

Good Luck!
[Nexus 7 General] sus4ntoh:
So the day I am thinking to send it in, I saw your post and decide to try it and it works. It has been 3 days and I don't really notice it anymore. Thank you thank you!
[Nexus 7 General] housry23:
I bought a used Nexus 7 and when I did I made sure it was the C9O model. Well, it has the worst screen lift of all the N7's I've owned. I've had and traded 4 others and all were C7O and none of them were this bad. I called Google and told them it was a gift, but they wouldn't do anything warranty wise because I didn't have the persons email addy and it wasn't in their system so it was bought from a retail store. So I called Asus and got an RMA # and will be shipping it to them on Tuesday. Reading through this thread, I see both positive and negative experiences. With my luck it'll be all bad for me lol. JK...I'll keep everyone posted here in the thread in case anyone else is thinking of RMA'ing to Asus. I wasn't sure what to expect, but I was glad to see this thread existed.

---------- Post added at 02:10 PM ---------- Previous post was at 02:05 PM ----------

Just wanted to add, I hope if they replace the screen or the device, that the screen will be as vibrant as the one I currently have. Like I said, I have owned several N&'s, but this ones screen is so vibrant and a joy to look at.
[Nexus 7 General] housry23:
Here's how my RMA has gone so far. I sent my Nexus 7 to Asus in a padded USPS Priority Mail envelope on Friday Nov. 16th. I didn't get shipping confirmation, but their systems updated it to received on Tuesday Nov. 20th. It was repaired and shipped on Wednesday Nov. 21st and it's on the Fedex Vehicle for delivery today, Saturday Nov. 24th. Wow! It isn't scheduled to deliver until Monday and I've actually had Fedex hold packages until their delivery date on me instead of deliver them early. I'm actually really impressed with how fast this happened. I'm not sure how well the repair on the screen lift is yet, but I'll update when the tablet gets here.
[Nexus 7 General] doctahjeph:
Crap! I sent my N7 in for a cracked screen due to screen lift. I flashed back to stock but forgot to relock the bootloader. I am guessing ASUS will reject my warranty even though the issue isn't software related?
[Nexus 7 General] tjackbjorn:
December 21st I sent my N7 to asus. The 27th it got delivered to the service place. How long time do you think I have to wait until I get it back or gets a new one? :)

Sent from my super fast Prime filled with beans.
[Nexus 7 General] dalanik:
I had to go through the reseller, otherwise I'd have to post it and pay postage and packaging and wonder if it will reach destination. In the store, they told me that it is best to just drive to their service centre and deliver it personaly. Which is really stupid, if it was in my city, I might even do it, but to drive like 100km ? Anyways, ASUS replaced the motherboard and now looks OK. It was pretty fast compared to my DHD, which took a month!! But not because of the service center (which I called) but because the reseller didn't send it to them right away but waited like 2-3 weeks!!! I got my N7 in like 2 weeks which was pretty fast considering it was sent from the shop to their central and then from their central to Asus Czech (and back). But I still feel bad because it takes so long. they should just replace the god damn unit for new and then send the old one to Asus for repair. If you buy anything else (i.e. clothes) they replace it immediately (if they have it on stock), don't they? And the 30-day law for warranty in the Czech Republic is just ridiculous.... Ofcourse, we have no possibility to buy directly from Google....
[HTC EVO 3D] ls3c6:
Stock 3D, never rooted/flashed.

after ICS:

-power and volume button reset no longer works, have to pull battery

-pandora does not work at ALL on 3g, loading forever, works fine on WIFI/4G

-battery consumption has been horrid, maps bat usage was high, had to ENABLE latitude then SIGN OFF turning it off.. that has helped

-wifi power consumption much more than gingerbread

-enflick touch works intermittently on WIFI, could be touch issue not sure

Kind of wishing I was still on GB :/
[HTC EVO 3D] coal686:
To address each:

-Make sure fast boot is not selected in Settings.

-Known issue with the current Pandora. Download version 1.5.13 and it should work again.

-Maps eats my battery if I leave GPS on (available) all the time. Turning that off until needed helps.

-Not sure.

I do sometimes run GB ROMs instead of ICS because it can be not as good. You may think about rooting so that you can flash some of the better custom ROMs.
[HTC EVO 3D] sitlet:
If you aren't rooted, do a factory reset. A lot of people have problems after updating OTA, especially with a big upgrade like this going from GB to ICS.
[HTC EVO 3D] ls3c6:
1) Fast boot is not enabled, still can't reboot with power button / vol buttons

2) where do i get 1.5.13? must disable auto-updates so it doesn't end up back @ 1.6?

3) what a pain disabling GPS entirely, any other work around?
[HTC EVO 3D] mariojp:
I'm disappointed that you can't add wifi on/off and auto orientation in the status bar with the other useless quick settings.
[HTC EVO 3D] flashallthetime:
If you have a rooted phone, leedroid tweaks allows u to pull down the status bar and have quick setting, wifi on/off, mobile on/off and more
[HTC EVO 3D] NickMach007:
I second the idea for factory wipe.

You could always root your phone and flash a ROM, but maybe you dont want to do that.
[HTC EVO 3D] Hreidmar:
Notification Toggle

Or instal this awesome basic app. :)

https://play.google.com/store/apps/...EsImRlLmo0dmVsaW4ubm90aWZpY2F0aW9uVG9nZ2xlIl0.
[HTC EVO 3D] coal686:
1. My phone does that too. If the ROM I'm running doesn't have a boot to recovery option, I have to shut down, pull battery, then press volume down and power.

2. I'm on my phone, but go through Q&A for the past month or so and look for Pandora not streaming over 3g (our search google). And auto update off.

3. If GPS is on, Maps will use it. I use Tasker to turn on GPS when I run Maps and shut it off when I'm done.

Save the Drama for your Mama with Tapatalk 2
[HTC EVO 3D] IAmSixNine:
My ICS update went well. My EVO 3D is working better then GB. Im stock.