[Sony Xperia S, Acro S, Ion] killerskincanoe:
1351 River Valley Boulevard

Lancaster Ohio 43130

(740) 681-2030

I'll start by saying I drop into this store pretty regularly so I know the majority of the staff by face and name. When I first heard about the SXI it was still months from being available for purchase. I can remember stopping in and speaking with a rep who hadn't even yet heard of the phone. Once the phone was about a week from launch I stopped in again to see if they were for sure going to have the device in stock by the 24th of June. I spoke with a new employee this time and he had heard of the phone but was way more interested in the Htc One X as he was currently carrying the Vivid and wasn't impressed with it. heh, I told him I was carrying an inspire with AOSP ICS and he was disappointed he didn't yet have it for his Vivid. I tried explaining there were ways to do this but he seemed to thick headed to get what i was talking about so i dropped the topic quick. AT long last the SXI finally launched on the expected day and when i went into the store, a rep named Lance (who has helped me while purchasing my last two phones) didn't know what device i meant and had to check their computer to see if it they had any in the store. No display model or any info. Since i didn't yet need to buy one and didn't have the money to do so anyway i shrugged it off and left. A few weeks later I broke the pins on my Inspire's SIM card slot. Now i had to get a new phone as I wasn't able to get my x10a's battery to hold a charge. Anyways I had heard about the deal at best buy for the phone only being 49.99 so after finally finding a display model in my local store and getting a chance to play around with it I went ahead and picked one up through BB (not my local one, they didn't have any in stock) had to drive nearly an hour to get one of the 3 they had in stock still. Super happy about my choice and glad I didn't buy it though ATT.

As a side note after getting my SXI i find out that nearly a year ago ATT had changed my data plan from unlimited to 2gb a month with out notifying us. I went down to my ATT store and spoke with two reps the manager and a customer care "liaison" <(thats rich) longer story short they actually did get me back on my unlimited plan. When i was talking to the manger to finally confirm that all the changes were in place on my bill, I asked him a question i don't think he was expecting. I said "I understand you folks get reps from all the major OEM's like Samsung, Apple, HTC, Motorola etc etc. I'm just curious how often if ever you see a Sony rep?" He flat out says to me "We haven't seen a live human being from Sony in TWO YEARS more more!" he went on to mention that not only did they never see a rep but they were rarely ever informed of upcoming devices, usually not until the device launch day. There was rarely if ever any info for training employees about the devices or how to troubleshoot them. I asked him if he knew about the SXI being sim locked to ATT because of the exclusive contract SONY had with ATT. He said he didnt know anything about that. I asked him if he could contact customer service and find out if they could unlock my phone as i'd be traveling overseas again later this month and wanted to be able to use my SXI on a different pre-pay carrier while I was abroad, esp since he had been so helpful in getting my bill fixed. Hopefully he will get back to me about that like he said he would.

I'm placing all the blame on SONY for this... At first i kinda felt like Att was trying to shaft them somehow by only pushing the high end devices that would make them more money but the manger (jeff) was his name , that still sell tons of non high end devices (read arm and leg) and if they had more information or support from sony they'd probably push their devices harder.

hope this can get passed up the chain as well