yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] sdynak:
ASUS Product Support Toll Free: (888) 678-3688

Interesting.. keep us posted
[Asus  Eee Pad Transformer Prime] clockwork58:
Gooooogle

http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z

[just like the poster above posted]
[Asus  Eee Pad Transformer Prime] knowaczark:
Thanks, but I tried that earlier and got an oops....try again. ASUS way of saying, don't bother.
[Asus  Eee Pad Transformer Prime] tedr44:
Should be no different from a car maker recall for a bad tire or bad brake, Asus should have done this as soon as the GPS and Wifi problems were identified and confirmed. The FCC should be initiating this policy to protect the consumers but they seem to be pretending asleep as the wheel while collecting fees for certification! That really sucks doesn't it?
[Asus  Eee Pad Transformer Prime] shinzz:
Asus is doing a recall?? Are we positive on this news?

If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.

Or is this just retail vendor recall??? sigh...
[Asus  Eee Pad Transformer Prime] knowaczark:
Been on the phone for 20 minutes and all they want to do is issue an RMA so they can look at it.

E techie said they have not been notified of a prime recall. Waiting on a supervisor.

Per supervisor no recall has been issued. All they can do is issue an rma to return it.

Feeling so violated, Office Depot and ASUS...never again.
[Asus  Eee Pad Transformer Prime] demandarin:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
[Asus  Eee Pad Transformer Prime] Spokmoppa:
Bummer
[Asus  Eee Pad Transformer Prime] LTLFTCer:
yeah, I emailed ASUS last week and never got a reply. I wanted it out of my site so I traded it for a couple iPod Touch 32GBs. Took a bit of a hit on it, but I agree, never again on ASUS. I am not an Apple "lover", but the iPad 3 I got hasn't been put down since I got it. Now, iPhone I will never own.
[Asus  Eee Pad Transformer Prime] knowaczark:
Did you click your link? Try it. Oops....
[Asus  Eee Pad Transformer Prime] knowaczark:
Your opinion.

It may be rumors, but it was the excuse Office Depot supervisor used for sending me back ASSUS. Fact!
[Asus  Eee Pad Transformer Prime] shinzz:
Are you going to tell me "Prime is discontinued"... is still a rumor as well....

If I remember correctly, since April... there hasn't been any new "version" of Prime...but of course, Asus (and you) kept telling us that Prime won't be discontinued, will continue to be produced, and will sell next to Infinity.

So much for that... although... they... are.. sort of selling Prime next to Infinity through online, although most online vendors are starting to take Prime out of their system and replacing it with TF700. But yea.. so much for Asus & their promise/statement.. or whatever.

As for recall... could just mean "inventory" recall from all vendors. Now, the hopeful rumor is recalling "all" Primes for refund/exchange. =/ I prefer the hopeful rumor....
[Asus  Eee Pad Transformer Prime] NeoMagus:
You guys know as well as I do there's not gonna be no recall.

If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
[Asus  Eee Pad Transformer Prime] shinzz:
I would if mine is from Best Buy... but mine is from Gamestop. =/

That exchange works for Best Buy only so far.. it seems.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Like I said, there has been several reports in the thread as long as you have your box and charger, take it say it was a gift you dont have the receipt and they can still exchange for store credit if the customer service employee will do it. Is BB that far away, what do you have to lose if your Prime is that bad?
[Asus  Eee Pad Transformer Prime] krispy521:
I already tried to take my gamestop prime to best buy. I failed big time. I talked to the manager too. Plain and simple, they will not take it without being able to find the transaction in their system. I regret buying it from gamestop and I will never step another foot in their stores.

I have called Asus and gamestop a number of times and have gotten no where. I have also pm Gary for a refund. My last resort will be my squaretrade warranty but I doubt Asus will be getting another $500 from me.

Asus has awesome products on paper but their quality and customer support sucks major butt. They haven't come through on anything that was communicated to us on this website except for that stupid dongle.
[Asus  Eee Pad Transformer Prime] LTLFTCer:
Having no receipt no matter where you bought it from may work. My best buy here went into "green screen" or something and determined I didn't have a receipt through them. but others may not be so determining.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Well there ya go depends how lucky you get I guess wont know until you try .. I had the receipt so wasn't an issue .. sorry guys
[Asus  Eee Pad Transformer Prime] krispy521:
I'm kinda glad best buy didn't take my gamestop prime back since now I don't have to feel guilty screwing them over due to gamestop and Asus lack of care for their customers. They both have a take the money and run attitude.

I always wondered why people like apple so much even though their products blow and r always behind the 8 ball. It's all about the customer service. My wife has no complaints about her iPad.
[Asus  Eee Pad Transformer Prime] clockwork58:
Damn .net sites....

http://www.service.asus.com

I got my prime from Staples in Canada. Knock on wood that I haven't had any issues that warrant for me to return it.

I, for one, completely enjoy my prime.
[Asus  Eee Pad Transformer Prime] knowaczark:
Tried that, done that. No success. They checked past purchases for me and my wife and found none for prime.

They use phone number, credit card#, and rejected with no record..

"Cannot help you without a receipt". The other guys response in Hagerstown MD
[Asus  Eee Pad Transformer Prime] texstar:
Yeh I tried it too since I got mine from Office Depot. They said no refund no exchange. I'm happy that Best Buy purchasers are getting the chance to exchange for the Infinity. I guess I'll keep waiting like I have for the past 6 months for that fantasy firmware update that is supposed to fix this lemon Prime. I afraid to unlock because the luck I have the Prime will sense it and blow up on me.
[Asus  Eee Pad Transformer Prime] knowaczark:
For the heck of it I called a BB in Harrisburg,pa. I advised the csr that I am not happy with my gift, the ASUS Prune. Explained the wifi and gps issues and that i did not have a receipt as it was a gift. I just wanted to exchange it for another unit.

Cannot accept it for refund, exchange, etc without a receipt or proof of purchase. We I inquired how I read it was happening elsewhere the manager I eventually spoke with stated, "I highly doubt that is happening at BB stores anywhere."

FWIW...his comment not mine.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Oh I believe it, just simply saying others have said they've done it. Which means they're either full of it or extremely lucky (prob got whoever that did it in trouble). Try Mechanicsburg? Again I had a receipt so it wasn't an issue.. I actually went to HBG for mine
[Asus  Eee Pad Transformer Prime] knowaczark:
Tried Hagerstown and ColonialPark. Maybe Camp Hill tomorrow.

Maybe I'll just chuck it into Susquehanna...lol
[Asus  Eee Pad Transformer Prime] zerodameaon:
BB are just as much take your money and run as the next guy, that's evident by how much more things cost at BB then other retail stores or online. The fact that they were out of stock on the TFP and wanted me to put an extra $50 on top of retail for shipping to the store if I put a hold on it from their next shipment drove me to walk across the street and buy one from Office Depot for a discounted price. Though now I am kind of kicking myself for not buying it from BB.
[Asus  Eee Pad Transformer Prime] tshoulihane:
Why wait till now to return it? Don't believe you people are for real!
[Asus  Eee Pad Transformer Prime] b.huss2:
I know right. My prime works great. WiFi works as it should. GPS locks quickly within 20 meters(no dongle). And now with jelly bean :) . The only thing that sucks is the lack of development compared to other devices, and so much hate.
[Asus  Eee Pad Transformer Prime] knowaczark:
I see the ASUS lovers and or employees are out.

Just left BB Camp Hill and CSR could not help, but did escalate to Geek Squad.

Geek confirmed poor wifi and no GPS signal. But with no receipt or proof of purchase from BB, cannot take back, period.

I was able to take my case to a manager who ackowlwdged they could do nothing without a receipt, cc transaction posting, or some proof of purchase.
[Asus  Eee Pad Transformer Prime] knowaczark:
Trusted ASUS would resolve issues. Not...

For real, really , believe it!
[Asus  Eee Pad Transformer Prime] b.huss2:
Is that in ref to my previous post? Lol, just because I like my prime and I posted that it works well, I get this? Lmbo! Sorry to disrupt your hate thread with something other than. I'll move on now.
[Asus  Eee Pad Transformer Prime] ScandaLeX:
I'm calling BS! Best Buy has never taken anything back without SOME KIND OF PROOF the purchase was made thru them. Not having a receipt does not mean they get to take a lose just so you can get what you want out of them FOR FREE.

Every purchase can be verified whether thru CC, phone #, even date of purchase.

Waiting on ASUS was your choice. You had plenty of time to return your defective units with a receipt from it's place of purchase.

I'm stunned by the energy being burned to return something to a store you didn't get it from. Not only is it dishonest, it's illegal.
[Asus  Eee Pad Transformer Prime] clockwork58:
lol Asus Lovers....

Actually the prime is the first asus product I've owned in my life. The Asus 56u router is the 2nd.

My Prime:

- GPS only works with the dongle

- Back camera sometimes freezes the device causing reboot.

Both of which are features I never cared for in the first place. What really interest me was the keyboard dock and hdmi out.

So no, not an Asus lover by any means.

--------

For those that actually exchanged, has anyone posted a receipt online of the switch to a 300T?

What's the 411 on asus providing refunds? Is it something you have to go through Gary to get done by *****ing for days or we're those just "Trolls" making the claims they got refunds?
[Asus  Eee Pad Transformer Prime] LTLFTCer:
yes, the Prime was my first (and now only) ASUS product. I had heard they made great gaming laptops and the Prime was so amped up as the next great thing. Too bad it had to end this way.
[Asus  Eee Pad Transformer Prime] seriousmind:
Today I was able to take my 4 months old prime to Fry's and get my money back.

According to the customer service rep, the TF201 are discontinued at their store.

They will take it back if I have RMA # from ASUS and give me full refund. I called ASUS for RMA #, took it to fry's and received my refund.
[Asus  Eee Pad Transformer Prime] opentoe:
This doesn't make ANY sense at all. What in the world does an Asus RMA have anything to do with Fry's?? Are people just making stuff up here now?

Also, Best Buy will be out of buisness eventually. They have closed many stores already and will continue little by little. You just can't compete with getting the same products with a better return policy for hundreds less.
[Asus  Eee Pad Transformer Prime] seriousmind:
Well, ASUS RMA # authorize fry's to return my TF201 to ASUS on my behalf for full credit not repairs.

Also the RMA # waves the $74.85 restocking fee fry's was going to charge me to return my defective TF201 because is passed their 15 days return window.
[Asus  Eee Pad Transformer Prime] capsin6:
I have also been able to get full refund directly from Asus for prime that I had bought at office depot. I sent it to Asus for RMA and had to give them a written statement that "I do not accept the GPS dongle solution". Of course original receipt is needed as well. I did not try Office Depot at all.

So, based on all these stories it looks like Asus is acknowledging the problems with prime and providing an avenue to it's unhappy customers to upgrade. That's not bad at all in my opinion.
[Asus  Eee Pad Transformer Prime] 145ty:
I am currently in the process of getting a refund from ASUS directly as well from the TF201 I bought at Asus and the dock as well.

Been a few weeks since they received the unit and still no money from them.. Will be calling soon if I don't get it by Tuesday. I did however receive a generic RMA questionnaire on the 28th saying they were done with it, so perhaps my cheque was shipped around then.

Basically same statement as you had - not accepting the GPS dongle solution, as well as stating other hardware problems that were most likely not fixable and not worth their time or mine to RMA.
[Asus  Eee Pad Transformer Prime] Wahaha123:
Hey guys, so i have a transformer prime and i will meet up with my dad in Shanghai to get it. He bought it online in the US (amazon.com) and brought it to Shanghai. I live in the Philippines and he has a business trip there so ill fly over t there and get it... is there a way that i could go to an Asus company center and ask for fix or refund or replacement for infinity ? Also what is RMA?
[Asus  Eee Pad Transformer Prime] ir87:
How long since your purchase when you did this? I called them and the customer service guy said they're not refunding or exchanging it, except when its through the retailer and within their return window.

I asked him to escalate this and a supervisor will be calling me. Any chance I can get your RMA/customer service number so I can prove to him that refunds had been granted to others?
[Asus  Eee Pad Transformer Prime] knowaczark:
Don't hold your breath waiting for the supervisor call back. If they said 24 hours you can bet it will be about

72, if at all.
[Asus  Eee Pad Transformer Prime] 145ty:
End of March, from NCIX.

AFAIK they are refunding even for accessories, shipping and taxes.

RMA number isn't something I am willing to give out, sorry. Sent you a PM.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Could you pm me also? I would appreciate some advice
[Asus  Eee Pad Transformer Prime] Nothijngrad:
I had originally wanted to buy my Prime from BB but they were out; went through University store instead. Spoke to the manager today, and there's nothing he can do as they're a 'small operation'. Don't want to RMA as I'm hearing the horror stories, and anyway, most my problems are a million ANRs (despite factory resets) and I doubt they'll do anything but reinstall the OS. I can't be without my Prime for too long as I don't have a laptop.

After all this hassle it would be nice if there were a realistic chance of swapping the Prime for an Infinity.
[Asus  Eee Pad Transformer Prime] chamberc:
There is no chance of that happening either with BB or Asus themselves.
[Asus  Eee Pad Transformer Prime] Nothijngrad:
Well I didn't buy the Prime from BB so I would think so.
[Asus  Eee Pad Transformer Prime] 145ty:
No but there is a chance he could get a refund direct from ASUS.
[Asus  Eee Pad Transformer Prime] cbasse:
How does one go about doing this?
[Asus  Eee Pad Transformer Prime] capsin6:
See here and here.
[Asus  Eee Pad Transformer Prime] Wahaha123:
i am not sure when, i will ask my dad. in case of the RMA, can you wait for the 18th? thats when i will get my hands on it again.
[Asus  Eee Pad Transformer Prime] hceuterpe:
If people are reporting GPS is ever usuable without the dongle, and their WiFi signal isn't piss poor, and sucks down the battery life while in standby, I think it's time I have to go through the RMA process for mine..

And the dongle is quite stupid IMO. My portable GPS Bluetooth device works way better than that thing does. It's much smaller, doesn't block the dock port, consumes less power, and still works better than the Asus dongle.
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
I know of someone personally who purchased their Prime from Gamestop, but went into Best Buy stating it was a gift, and was able to get Store credit for it.
[Asus  Eee Pad Transformer Prime] markd311:
no luck

I tried to do the same but they told me no way without a receipt.
[Asus  Eee Pad Transformer Prime] chamberc:
Yep, same here for BB taking my two Amazon purchased 201's, a 32 and a 64.
[Asus  Eee Pad Transformer Prime] redthunda69:
This is not working for me after 2 attempts... any tips?
[Asus  Eee Pad Transformer Prime] demandarin:
I think he's being sarcastic..lol
[Asus  Eee Pad Transformer Prime] redthunda69:
Ummm I don't think so...
[Asus  Eee Pad Transformer Prime] kwabdul:
agree

i have such a long story did all the RMA thing still disappointed, gave up now the thing has stopped working i cant see the screen, just a buch of lines all over like when the TV channels used to stop showing , just a bunch of colored lines, asus is dead too me..i invested too much for crap..say what we will about apple but all my frens still has there ipads and i'm up ****s creek..i feel ur pain..i'm in over 700 bucks for mines and now its dead..thanks for nothing ASUS
[Asus  Eee Pad Transformer Prime] mustang_52:
Has anyone tried using squaretrade for returning? I bought a warranty from them and thinking of using them.
[Asus  Eee Pad Transformer Prime] whycali:
there is a picture in the first post which seems like you described, maybe just a loose cable from the rma.

http://xdaforums.com/showthread.php?t=1479664
[Asus  Eee Pad Transformer Prime] vballrkc:
Has anyone bought from or tried to return theirs to microcenter?
[Asus  Eee Pad Transformer Prime] demandarin:
I meant the person you quoted..lol
[Asus  Eee Pad Transformer Prime] AWhistler:
Without the extended plan through MC you're SOL. That is where I got mine.
[Asus  Eee Pad Transformer Prime] ScandaLeX:
These type of threads always leave me amazed. Never in my life have I ever encountered someone buying a product from store A and returning it for credit to store B (which is in no way related to store A). In essence you're expecting store B to give you free money. Why should they when you didn't buy the product from them to begin with?

To even suggest this as a course of action is called theft.
[Asus  Eee Pad Transformer Prime] capsin6:
Not defending anyone who is trying to return to store B after buying it from store A. But before you call it a theft what is the source of the problem? An inferior, not so good quality product by the manufacturer. Clearly, they made a decision to release a product that was NOT well designed. Do you call that theft too or just a business decision?
[Asus  Eee Pad Transformer Prime] knowaczark:
As the OP I would suggest you go back and read the original post#1. Your useless post is way off base and not relative to "These type of threads..."

It sure doesn't take much to "amaze you", does it?
[Asus  Eee Pad Transformer Prime] ScandaLeX:
Exactly, the manufacturer--not store B. You're IMO, negating my statement by producing a different one which doesnt change my original statement. If the product is inferior, return it to place of purchase or go for the RMA if it's outside of the return window.

Attempting to take a device back to a store it wasn't purchased from is legal how? Based on several of the post in this thread, thats the option being offered (with links provided) which was the basis for my reply

Now in answer to your question--in this day and age, it makes no sense from a consumer standpoint to keep an inferior product. I am not going to believe all these inferiorities happened right after the return window closed. People had options they choose not to use then when it was too late they attempt deception in order to get their money back.

This isn't the 1st time a company has released a shoddy product and wont be the last. That doesnt mean I have to settle for it. The power remains in the buyers had...it's called a receipt. They keep my money while I keep their junk--dont think so.

---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------

No thanks. I read the entire thread already starting with the original posts. Maybe you should have read ALL of them before deciding attacking me was called for.
[Asus  Eee Pad Transformer Prime] capsin6:
Since you have already read all the posts in this thread you know that the manufacturer in this case has no t made it easy to RMA/exchange the product, don't you? Ideally they should issue a recall and replace all TF200s. But they even refuse to issue RMA in some instances as it happened with my colleague. So, what next, small claims court? Agreed, that would be ideal, but we don't live in one...

Also, regular return window does not apply in this case because the manufacturer promised fixes to signal issues (forget about GPS, even wifi had issues). For most of us it was too late to realize that this fix could not be achieved through software updates.

We all make our choices...
[Asus  Eee Pad Transformer Prime] ScandaLeX:
Yes thank you. I did read every post. I'm aware that "some" people were having RMA issues but in post #7 the OP clearly pointed out ASUS offered to RMA it for him. So it doesnt appear he was one of those affected like what happened to you colleague.

It was later in post 14 & 16 the suggestion was offered for him to take his device to a store (Best Buy) he didn't get it from, say it was a gift and get his money back.

Later in post 22 the OP stated he tried that for he and his wife but it didn't work since Best Buy had no record of his device being sold from them.

Dont get me wrong. I understand what it's like to want a device so badly that you hold onto that sliver of hope that the manufacturer will make things right...I get that. And while we're hoping, we're also giving up our right to let our money speak for us. I cant speak for anyone else, but when I put out ridiculous amounts of money for the lastest and greatest tech and it has issues out the box--it's going back. And from all that's been said about this particular device, it had issues once it was unboxed.

I've traveled that rode in the past. Did it back in the day when Sprint released the bug riddled Mogul. Many of us waited and waited for HTC to put out a fix. While we waited, HTC blamed Sprint; Sprint blamed HTC...etc.From that day going forward I've taken the manufacturers word with a grain of salt. Now I've no problem returning a device and getting it at a later date when a good majority of the bugs have been worked out.

Tap'n from my White SGT2 7.0 SE
[Asus  Eee Pad Transformer Prime] uapyro:
I posted this in the Best Buy return thread:

I managed to get a refund on my TF201 I bought from Amazon in early February. I was fed up with all the problems with games crashing, and was trying for an exchange since I heard about the "refunds" being about 50% of the value of the tablet.

I hoped if I did an exchange, that'd at least get me a new TF201 that worked right. So I went to the Amazon chat help and tried to do that.

I ended up getting a full refund, according to the amazon rep I spoke to, since it was out of stock from their warehouses. I was shocked that they gave that to me after so long. I'm definitely satisfied since I really was willing to take another Prime if possible. If anything comes up, I saved the chat as a backup; but it shouldn't come to that since the RMA form says "refund" on it.

Instead I got a TF700T and am amazed that I have working wifi/gps!
[Asus  Eee Pad Transformer Prime] ir87:
So you just called Amazon and said you want to return the Prime?