[HTC Rezound] das0527:
The survey website I'm using only lets me see the first 100 results but it did tell me about 120 people have taken the survey since I posted it yesterday afternoon. I'll post results later today.

Fellow Rezound users, I think the only way we'll ever get a useful reply from Verizon regarding the ICS update is to hammer them with inquiries and give them with some cold, hard stats to prove how dissatisfied their customers are. I encourage all of you to contact the Better Business Bureau and your state's Attorney General consumer fraud department and file official complaints. After you do that call and email Verizon. Don't be shy or apathetic about voicing your dissatisfaction. Make it clear to them that you've filed an official complaint.

I've also started a survey that will hopefully provide those statistics I mentioned above. As the numbers start building I'll post results for all of you to see and use. Feel free to offer any feedback. If you think this is a ridiculous, futile idea you're free to say so as well but please, regardless of which side you're on keep the comments mature and respectful.

Feel free to share this link. I want as many Rezound users as possible to speak up.

I'll post results as they come in, probably on a daily or every other day basis.

Click here to take the survey

RESULTS AS OF 8PM 8/1

Number of participants: 62

Total completed survey: 100%

Q: Do you own an HTC Rezound from Verizon Wireless?

A: Yes (100%)

Q: Was Verizon's claim that "an upgrade to Android 4.0 (Ice Cream Sandwich) will be available in early 2012" a major influence on your decision to purchase the Rezound over another device?

A: Yes (95.2%), No (4.8%)

Q: Have you contacted Verizon to inquire about when the update to ICS will be available for users?

A: Yes (62.9%), No (37.1%)

Q: If you answered "yes" to the above question - did the Verizon representative you communicated with claim that another company was responsible for the update and deny that Verizon had any control over its release?

A: VZW claimed responsibility: 20.0%

VZW denied responsibility: 80.0%

VZW blamed HTC: 81.1%

VZW did not blame HTC: 18.9%

VZW blamed Google: 57.6%

VZW did not blame Google: 42.4%

*24 particiants skipped this question

Q: Have you contacted HTC to inquire about when the update to ICS will be available for users?

A: Yes (46.8%), No (53.2%)

Q: If you answered "yes" to the above question - did the HTC representative you communicated with claim that another company was responsible for the update and deny that HTC had any control over its release?

A: HTC blamed Verizon: 80.0%

HTC did not blame Verizon: 20.0%

HTC claimed responsibility: 24.1%

HTC denied responsibility: 75.9%

HTC blamed Google: 20.0%

HTC did not blame Google: 80.0%

*30 particiants skipped this question

Q: How knowledgeable were the customer service representatives at Verizon Wireless?

A: Extremely knowledgeable: 3.2%

Very knowledgeable: 3.2%

Moderately knowledgeable: 30.6%

Slightly knowledgeable: 29.0%

Not at all knowledgeable: 33.9%

Q: How clear was the information the customer service representatives at Verizon Wireless gave you?

A: Extremely clear: 4.8%

Very clear: 4.8%

Moderately clear: 27.4%

Slightly clear: 21.0%

Not at all clear: 41.9%

Q: Do you plan on choosing another carrier and leaving Verizon Wireless when your current contract expires?

A: Yes (72.6%), No (27.4%)

Q: Have you contacted a consumer protection agency and filed an official complain towards Verizon Wireless for failing to keep their promise of a prompt update? If so, which agency?

A: Filed a complaint with the Better Business Bureau: 16.7%

Did not file a complaint with the Better Business Bureau: 83.3%

Filed a complaint with their state's Attorney General consumer fraud department: 13.3%

Did not file a complaint with their state's Attorney General consumer fraud department: 86.7%

Filed a complaint with the FCC: 21.7%

Did not file a complaint with the FCC: 78.3%