[Nexus 7 Q&A, Help & Troubleshooting] neoflee:
Asus rma shipping

Basil	Tue, 3/19/2013 12:31:11 pm

Hello Jonathon. How may I help you?

Jonathon Tue, 3/19/2013 12:31:30 pm

hi

depends ,, you will be my third rep in the last 20 seconds , chat support keeps going disco

Kevin M.	Tue, 3/19/2013 12:34:36 pm

I do apologize about this inconvenience”

Jonathon	Tue, 3/19/2013 12:35:09 pm

I have a tablet that was rma'd and "repaired" but the screen they installed was defective so asus is paying for shipping back to have it fixed. PROBLEM.. the shipping label asus sent me is not a shipping label its a bar code for a fedex store that is 45 min away

so i called asus and the guy points the buck back to fedex , i have talked to a rep and a tech sup and a mgr at fed ex saying this is asus deal not fedex,

Kevin M.	Tue, 3/19/2013 12:37:48 pm

Again, I do apologize about this inconvenience

Jonathon	Tue, 3/19/2013 12:38:30 pm

so i will have to pay for my own shipping if asus cant figure this stuff out , which is fine but i would expect asus to reimburse me for the shipping charge,, but the rep said that wasn't going to happen

Kevin M.	Tue, 3/19/2013 12:39:57 pm

However Asus does not offer a direct shipping label. What we do is to send you the email for you to take to fed ex to get the label. I do understand your frustration, unfortunately this is the only option that we have available in terms of providing shipping.

Jonathon	Tue, 3/19/2013 12:40:01 pm

if i were to use the bar code to have it sent i would have to take 3 hours off work travel 45 miles

This is crap

i would like to speak to a person in upper mgmt about this. Who do i contact?

Kevin M.	Tue, 3/19/2013 12:44:34 pm

May I have a moment to get a supervisor for you.

Jonathon	Tue, 3/19/2013 12:44:40 pm

sure

Kevin M.	Tue, 3/19/2013 12:46:57 pm

Your serial number shows the notebook to be within Warranty. As it is covered for a 12 months period, starting from the date of purchased.

Jonathon	Tue, 3/19/2013 12:47:12 pm

yea and?

it being sent back because the screen the service center installed 2 weeks ago is defective

Kevin M.	Tue, 3/19/2013 12:49:15 pm

the supervisor is ready to talk with you.

Jonathon Tue, 3/19/2013 12:49:26 pm

i had to ship it myself for that issue which was fine , but this time they screwed up and installed a defective screen

Kevin M.	Tue, 3/19/2013 12:50:12 pm

I was just advising you of your warranty while we were waiting on the super.

Please hold for transfer.

Raynor	Tue, 3/19/2013 12:52:26 pm

Good Day Mr.

Jonathon	Tue, 3/19/2013 12:52:40 pm

not yet Raynor

Raynor	Tue, 3/19/2013 12:53:27 pm

How may i assist you today

Jonathon	Tue, 3/19/2013 12:54:17 pm

do you not have access to my previous conversation?

Raynor	Tue, 3/19/2013 12:54:25 pm

I do but it will take sometime to access and read

May i a brief description of your issue

Jonathon	Tue, 3/19/2013 12:55:06 pm

I have a tablet that was rma'd and "repaired" but the screen they installed was defective so asus is paying for shipping back to have it fixed. PROBLEM.. the shipping label asus sent me is not a shipping label its a bar code for a fedex store that is 45 min away

12:39 pm so i called asus and the guy points the buck back to fedex , i have talked to a rep and a tech sup and a mgr at fed ex saying this is asus deal not fedex,

Raynor	Tue, 3/19/2013 12:56:45 pm

That's the only type of shipping label we can send

Jonathon	Tue, 3/19/2013 12:56:51 pm

in order for me to ship this tablet back with " asus" ticket it will cost me three hours off of work and that's not including the gas ,

Raynor	Tue, 3/19/2013 12:57:36 pm

Again i understand but thats the only type of label we can generate

Jonathon	Tue, 3/19/2013 12:59:03 pm

why? this should be so simple for ASUS. but instead they screw us in the end even when they are the ones who made the mistake.and screwed it up

Raynor	Tue, 3/19/2013 12:59:11 pm

We have an account with fedex and that's the only type of label that account can generate

I am extremely Sorry

But we can provide you with any other type of label

Jonathon	Tue, 3/19/2013 01:00:21 pm

this is crazy ebay... ebay can issue a shipping label,

so why cant asus reimburse me shipping charge if i pay for my own shipping?

Raynor	Tue, 3/19/2013 01:03:53 pm

Again i apologise but we cant generate any other label

And we cant reimburse either

Jonathon	Tue, 3/19/2013 01:04:45 pm

can asus expedite the shipping on my tablet when it comes home?

Raynor	Tue, 3/19/2013 01:05:24 pm

that will attract a charge

its $20 2day $30 overnight

Jonathon	Tue, 3/19/2013 01:06:31 pm

but its going to cost me 10 bucks for me to ship it. so can asus put a credit on my account that would allow asus to ship it 2 day?

i pay 10 now, you pay an extra 10 later on my shipping to get it home faster

Raynor	Tue, 3/19/2013 01:07:41 pm

unfortunately we cant do that

Jonathon	Tue, 3/19/2013 01:08:01 pm

OMG RAYNOR you killing me ,,

so what can you do?

so far its been no no no no ,

Raynor	Tue, 3/19/2013 01:11:12 pm

We can expedite the RMA process

Jonathon	Tue, 3/19/2013 01:11:27 pm

go on

Raynor	Tue, 3/19/2013 01:11:31 pm

Get it repaired as soon as possible

Jonathon	Tue, 3/19/2013 01:12:20 pm

asus had my tablet for 6 weeks last time

can you put this in writing?

Raynor	Tue, 3/19/2013 01:13:28 pm

i will add it to the RMA Right away

you can email this transcript as Proof that this was said

Jonathon	Tue, 3/19/2013 01:14:24 pm

deal	if it isn't bull****

Raynor	Tue, 3/19/2013 01:16:31 pm

Great

Jonathon	Tue, 3/19/2013 01:16:44 pm

have a good day c ya

Raynor	Tue, 3/19/2013 01:17:32 pm

Thanks for making it Asus

Thank you for your chat. Feel free to contact us again.