yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy S III] Sephirothvfc:
Stories like this make me hate how much best buy reps care more about their sales than the customer. I work, well not anymore moved to computers as tablet specialist yesterday, at best buy mobile and I'm always up front with what our protection plan covers. I never lie to the customer because in our store we under promise and over deliver. If I'm not 100% sure that it will be handled a certain way I don't say it does. Lying customer just end up hurting us in the end and just lose business. As far as loaner phones we are limited on what phones we can use. We just recently started using smart phones as loaners but we use the low end smartphones. One bad apple ruins it for the rest. Used to use same high end but ppl wouldn't return them back. From the start I don't say we use smartphones and only use basic phones to still be able to make phone calls and texts and when they come in and give them a smart phone because we did have one in stock to use then I over delieverd. No I did not lie to them that they could not get a smartphone as loaner because they aren't always availabe. Yes they do require a $50 deposit but you get that back when you return the phone back to us. It's a deposit and not a deductable. Phones normally come back between 1-5 days but if a phone is not available for rapid exchange, it is sent as a repair and it can take up to 30 days. Anything after 30 we can send escalation form and can start the process in getting you another phone equal value of yours. Normally repairs do has between 7-16 days but can go to 30. I've seen ppl send out epic and one week later, leave the store with an s3 for $50 and without using their upgrade. I'm sorry for any bad experience the best buy mobile department gave you. This is why the managers have to be on their stuff. Our manager hates experiences like these and has fired ppl for lying to customers.

Sorry if some stuff doesn't make sense and stuff is out of order but I'm typing this on my phone and playing CoD with some buddies at the same time.

If you guys have any questions just send me a pm or or here and I'll be happy to answer them if I know the answer to it. Again sorry bud for your bad experiecnce. To tell you the truth I've been using the Geek squad protection plan before I even worked at best buy and i've never had a bad experience with it. I knew exactly what I was getting into because the rep made it clear.
[Sprint Samsung Galaxy S III] kronium:
If I have water damage, and don't want the chance of Samsung having to repair my phone, should I completely demolish it before I come in? Seems like this would be the faster way to get a replacement phone.
[Sprint Samsung Galaxy S III] KennyG123:
My GF has damaged her Epic and had it replaced with a brand new phone 3 times in 1 year with no deductible! $300 savings and no limits on how many claims. I would say Black Tie was a life saver for me. Also they never questioned any issues or root or anything and just did a rapid exchange and got a brand new phone in 2 days. The first time they lent her a Blackberry, the next 2 times we just activated her Instinct.

OP sorry you had a bad experience. My store seems much nicer than yours. You should take it up with Black Tie corporate.
[Sprint Samsung Galaxy S III] hayzooos:
This is straight truth. I work for a corporate insurance company, and this is exactly it. An insurance company would never take anything on which they know would result in a loss, that's just stupid business I don't care what industry you're in.

Every single business is out to make a profit (for-profit business anyway :) ) and people need to remember that.

I'd bet BB makes more money off selling insurance policies on various items than they do through everything else. If a claim is never made, it's 100% profit. If a claim is made, chances are the payment they make on a monthly basis over the course of the agreement is pretty darn close to a full replacement cost as it is. If not, probably 50% on smaller items. Insurance is a VERY lucrative industry so long as you got your actuaries on point and know about risk.
[Sprint Samsung Galaxy S III] ScrapMaker:
It really does seem that if I had just bashed my phone to pieces, I would have received a replacement quicker... They wouldn't have even bothered sending it off.

The big kickers here for me are:

1) Lying about the 2-3 days 'max' I will be without my phone

2) Guaranteed smartphone loaner

3) Water damage is only partially-covered.

With Sprint, yes, I would have had to pay $199 for a replacement, but I would have had that phone literally the next morning, and I can toss that cost on my bill--no problem.
[Sprint Samsung Galaxy S III] djjroc007:
Wish they would do that for me. I cracked the screen on my s3 after about two weeks of getting it. Took it in and they said it should only take a few days. Well, this past Sunday marked 3 WEEKS, and its still not back yet. I've called every week to check the status, and even went in to talk to the store manager, and all the can ever say is that it shows as being in repair at the service center still. The mgr said they do have a 30 day thin, where if its not back by that time, THEN he has the authority to give me a new one. Its complete horse ****. Very frustrated with them right now. There is no way it should take that long to replace the screen. Called the 800 geeksquad number a few times to check the status, and they at least are sending me a $50 gift card for the inconvenience. They even placed an elevation on the repair two weeks ago, and still nothing.

This coming Sunday will mark 4 weeks (28 days). They have till then. Then they better have a brand new one ready for me. None of that refurb crap. I don't want to know that I paid 150 for a phone I got to use for two weeks, and have to have a refurb for the next two years. Not cool BB.......FAIL!
[Sprint Samsung Galaxy S III] The Root:
I had my original epic on BB insurance. Accidentally dropped it smashing the digitizer. They repaired it. Took a little longer than I'd have liked, but no deductible. The rep told me with water damage and things to please run over it with my car to expedite the claim, if I wasn't one for waiting. I think that's their clever way of getting you a replacement fast.
[Sprint Samsung Galaxy S III] ScrapMaker:
My paperwork says the repair should be completed by tomorrow, yet I have not heard a thing. The Geek Squad website shows the same message as almost two weeks ago, that it has been 'received,' and that's it. I called the local store and they had no idea what the status was. He made some wild conjecture that maybe they had to wait on parts since the phone was so new. He said that if it takes this long, most likely it will sit until the 30 days, and they will authorize a brand-new replacement.

That is literally the only silver-lining of this whole ordeal. The other possibility is that they could arbitrarily decide not to cover it at all, depending on how they view the water damage. If that happens, I'll be raising hell in this store, that's for sure.
[Sprint Samsung Galaxy S III] hayzooos:
This actually makes sense to me. If you have water damage, you don't want the phone back anyway, even if they 'fix' it. If you drop it in some water, I'm with ya...run that bad boy over and then take it in. You're getting a new phone anyway, and when else do you get to run over a phone?
[Sprint Samsung Galaxy S III] djjroc007:
Been telling me the same damn thing for a cracked screen, but I'm going on almost four weeks with no word. I told the store mgr, if they are waiting on parts for that long, then they're doing it wrong! I could probably find one online and have it to my house in a couple days!

Looking forward to my new in box phone this weekend, as Sunday marks four weeks.
[Sprint Samsung Galaxy S III] ScrapMaker:
What happens if they determine it was water damage even after you run it over? Should I also microwave it? haha
[Sprint Samsung Galaxy S III] Circaflex:
whoever helped you did not do their job correctly, i work at best buy as the dci (geeksquad supervisor) and at worst it should take 2-3 business days to get you a new one from our insurance, we did away with the repair option which would take 30 days.

i will say this, bb insurance rocks for the fact i can upgrade whenever i want, phone breaks, send in, cannot fix it or get me a new one, i am then given store credit for the amount of the phone at retail, so in this case 699.99. If your around upgrade time, use part for the upgrade the rest for say a tv

Also the bby plans clearly state it does not cover water submersion, or running over by a car. those will get rejected and you can put up a fight all you want, but insurance will not take it. i find the 9volt battery trick works best ;)
[Sprint Samsung Galaxy S III] Soupskin:
I just got a brand new device through Asurion to replace mine with water damage. I will continue to carry Asurion because I ride my motorcycles with my phone either in my mesh pocket or mounted to my handlebars. Rain, pavement or theft... it's all good and the deductible is worth their awesome and easy service.
[Sprint Samsung Galaxy S III] xtrezpasor:
9 volt trick?

Sent from my SPH-L710...if some one helps you press the thanks button
[Sprint Samsung Galaxy S III] The Root:
He said if they question the water damage say you stopped it under the car by accident and when you went to pickit up say it slipped/dropped in a puddle. Lulz. I think they mean water was secondary damage, though.
[Sprint Samsung Galaxy S III] Roninllc:
9volt please. I've always "heard" all you need is the charging cable a pair of strippers (wire) and a 120volt wall socket... I'm sure that "would've" work for me on several occasions...
[Sprint Samsung Galaxy S III] poit:
What's the first rule of Fight Club?
[Sprint Samsung Galaxy S III] yourbrotherrex:
Why would you need to use a "9-volt trick" or any trick when using Best Buy Black Tie insurance?

They cover drops.

Just drop your phone from 6-8 feet: it'll break the glass, and they'll replace it in 3 days. I've never had to accidentally drop one, but they've ALWAYS replaced the phones I have dropped.
[Sprint Samsung Galaxy S III] ScrapMaker:
The rabbit hole goes deeper...

The store down the street says that the store 220 miles away submitted the ticket incorrectly. The system shows that it was a rapid exchange, and no one can figure out why it's taking so long. The only notes on the repair are the original submission, where the rep asks it to be 'unofficially' delivered back to my city. The case just says that the phone was received at the repair facility, and that's it.

The local store tells me the case was submitted wrong, and it can't be drop shipped to another store. They had me call the store in Corpus, and I talked to the managers on duty. We exchanged a few phone calls and now the manager is giving me an offer where he will exchange my phone once it returns with a BNIB unit. All I have to wait on is for my phone to return from repair. They have no idea when this will happen.

Does anyone know who should be responsible for this repair fulfillment? Shouldn't the store near me be able to fix this? The whole thing just sucks. No one knows the status at all. Will I just have to wait until the 30 days are up? This is insane.
[Sprint Samsung Galaxy S III] casmi:
Tell me where your store is then...my BB took my phone on July 20th, The rep said 3-5 days for a replacement, and another rep said if they didn't have replacements I would just get a new one. Sadly every time I have called the store to get an update I get a different story everytime. They are all just guessing and full of S%&*.

I called 888-Best Buy today and found out that they are repairing the cracked screen and it will be done on Aug 24th and ship back to the store. So if I'm lucky I will get it by the end of the month, that will be 50 days of BB having my phone. I asked if I could just get my phone back and repair it myself and they said that would take 30 days. So it would take longer to get it back unrepaired...WTF! My phone is being held hostage.

This insurance is BS. I will be cancelling it and paying the extra money for the Sprint Insurance after this fiasco.
[Sprint Samsung Galaxy S III] ScrapMaker:
You likely cannot switch back to Sprint. unfortunately. They have a two-week policy after purchase or fresh activation I believe. I luckily received an email from Sprint saying "Come back to us!" and I am praying that I get my S3 back in time to make the switch.
[Sprint Samsung Galaxy S III] casmi:
Gonna go with Ensquared or Squaretrade instead. Sprint is too expensive on the SGS3
[Sprint Samsung Galaxy S III] bmoreboy02:
Well my rant with bestbuy paid off.....they shipped my buddys evo3d out and they had none in stock to give em so they let em pick anyphone out....he walked out with a shiny new s3
[Sprint Samsung Galaxy S III] ScrapMaker:
Even though that happened for your buddy, he should probably switch back to Sprint coverage, so this doesn't happen again.
[Sprint Samsung Galaxy S III] casmi:
Well after 3 weeks they decided to give me a brand new phone.

Sent from my SPH-L710
[Sprint Samsung Galaxy S III] ScrapMaker:
same here... They can't find my phone and I am getting a BNIB S3. But I have to drive 250miles to get it...
[Sprint Samsung Galaxy S III] ScrapMaker:
You really should have a minimum of 4AWG power and ground for your setup... I probably would have gone 2AWG in your case. I typically run double 'OT' in my cars, but I also usually run 4-5k watts RMS @ 12.5v. Don't tell me you are running 8WG! Either way the BB 12v installer should have found the problem.
[Sprint Samsung Galaxy S III] casmi:
that sucks, but at least you get a new phone ::rolleyes:
[Sprint Samsung Galaxy S III] QWIKSTRIKE:
Asurion has no phones and I have been on the back order list for a week. Patiently waiting for a phone. I have a cracked outer glass. These can be repaired for 25.00 based on my research. However Sprint is no longer doing phone repairs. They are now also into screwing the customer business. They take a phone like my 1 month old new phone with a cracked screen, and have you send it to them for 150.00 in exchange for a refurbished phone. They then refurbish your cracked screen for pennies, and resell it for 150.00 to the next guy. I prefer my phone to be repaired rather than to get a refurbished phone, because in the past every refurbished phone that I got were "****".

They are telling people that you can get a repair for phones, but they are not telling you that cracked screens will not be repaired, because they can make money off of you by repairing you phone for pennies and telling you that you will be provided with a new phone or a comparable phone if yours is not in stock. Well I am still waiting, and when I asked why not repair my cracked screen since I have found parts on Amazon for 25.00 the technician told me they were told that Sprint makes money through Asurion exchanges.

Don't for a minute think that digitizers cost lots of money to repair. If it cost less than 100 to build an iPhone new SG III will cost about the same to build okay. Insurance is now the way for business, and carriers to scam us for money after building hype about how much a phone cost to sell, or repair based on profit margins. I don't know about you but when I cracked my EVO I paid 35.00 for screen repair and after I found how cheap it was to repair it I dropped my insurance.

I believe that many people were doing just as I have in regards to repairs. Soooo, now they have taken a 25.00 repair and turned it into a 125.00 profit. The last time that I complained about signal reception for my "Photon" they tried to tell me I needed a new phone, when in fact signal was poor due to network vision. It seemed like the techs just wanted to trick me into going to Asurion for a new phone.

Go ahead make money but the need to stop being greedy is upon the carriers. I pay 600.00 a year for car insurance that covers thousands of dollars in damages and repair, yet insurance for a 500.00 phone is $120.00 a year. Anybody see where I am going here? $600.00 yearly for $300,000 in coverage vs $120.00 for $549.00 in coverage's and with a loss is $270.00 out of pocket vs $1100.00 out of pocket in a case of accident coverage. I am still waiting for my new phone Sprint/Asurion.

What a scam! Yes it may be a better scam than BB, or whom ever but you are still being scammed okay!
[Sprint Samsung Galaxy S III] bobprobert:
dropped my phone last night and cracked the screen. gonna take it to BB today to see what they say. wish me luck!
[Sprint Samsung Galaxy S III] ScrapMaker:
Say goodbye for about a month :(
[Sprint Samsung Galaxy S III] bobapunk:
The premium is calculated based on the replacement cost of the device AND the likelihood of paying a claim. The odds of paying a claim on your phone are many times greater than paying a claim on your car. With that said. BB/GS insurance has given me a brand new device, TWICE! Once due to a drop, and once because I bricked it by accidentally flashing a ROM for a different device. I did wait about 20 days the first time because they sent it to Samsung to replace the glass. After they realized replacement glass was not available, they called me and told me to come in and get a new phone. The second time, when I bricked, I walked in with a brick and walked out with a new device.

I've never bought phone insurance before this device, but it has more than paid for itself for me!
[Sprint Samsung Galaxy S III] KennyG123:
Had it for my 2 Epics. Best insurance EVER. My GF broke her Epic 3 times and each time got a brand new Epic within 2 days. No deductible! Paid up front for 2 years on this GS3. Comes out to $8 a month and again no deductible! My Best Buy has a no questions asked policy. If I say it's broken then it is rooted and all!
[Sprint Samsung Galaxy S III] Circaflex:
exactly.

I work for Best Buy, specifically Geek Squad. These are my own opinions and thoughts on all of this. We arent out there to scam anyone, however we are out there to make money. The insurance to me is worth it, these phones fall under either Repair, 30 days time, or Rapid Exchange, 3-5 days for a refurbished phone. I always go with the 30 days, it never takes that amount and they always end up doing whats called a junkout, where you get a store credit for the retail price of the phone off contract. Essentially you can upgrade whenever you want, or get the junkout and put it towards something else, say a TV (we see this alot when someone is almost due for an upgrade on their account anyways).

You more than likely dealt with someone who either:

doesnt care

was new

hates their job

having a bad day
[Sprint Samsung Galaxy S III] gtuansdiamm:
Does best buy do stolen or lost

Cause enapaquared does it and it gives me real peace of mine in nyc where muggings are like a natural occurrence
[Sprint Samsung Galaxy S III] Ascertion:
No. It does not. This is pretty much the only thing black tie insurance doesn't cover.
[Sprint Samsung Galaxy S III] Lancerz:
Nope, if you lose it or your phone is stolen then you are SOL.
[Sprint Samsung Galaxy S III] gtuansdiamm:
Guess I'll stay with ensquared
[Sprint Samsung Galaxy S III] eyecon82:
also it doesn't cover water damage from what i hear
[Sprint Samsung Galaxy S III] Ascertion:
My cousin has Black Tie insurance and he uses it often (unfortunately). It does cover ANY accidental damage and any manufacturer defects. The only thing it does not cover is lost or stolen. There's also no deduction with Black Tie Insurance.
[Sprint Samsung Galaxy S III] Circaflex:
where did you hear this? on the geeksquad website it clearly states in the terms and conditions that it covers water damage, if you have the ADH plan which all phones have, but it does not cover water SUBMERSION
[Sprint Samsung Galaxy S III] eyecon82:
adh? thanks
[Sprint Samsung Galaxy S III] E3D96:
I think the insurence is pretty good because i used to have a htc evo 3d and i "accidently" droped my phone.

i took it to best buy and told them that i needed a new phone they said they would give me a new one then three weeks later

i told them if i needed to get the same one and the guy said i could pick a different one so he layed out some phones

and what do u know A BRAND NEW GALAXY S3 was there so i picked it they gave it to me :D:D

PS: i think the guy messed up..
[HTC Rezound] gearlo:
Just like title says. I cant access the bootloader or anything else besides fastboot. I just s-offed with the wire trick and it says "locked" at the top. Please help thanks
[HTC Rezound] AshtonTS:
You're at the bootloader right now. Use fastboot to flash the recovery and boot.img you were using before the s-off (controlbear makes a backup of it automatically so look in the folder it's in)
[HTC Rezound] bwthor20:
I had the same issue. Fixed it using the steps from this page. Step 1 is all I had to do...

http://unlimited.io/juopunutbear-public-beta-0-1/troubleshooting/

ROM/Data Recovery

There are three ways to recover your ROM. Try each until one succeeds.

1. ControlBear -r (This is run with the phone at the JuopunutBear/Arrow screen). If this succeeds recovery is complete otherwise continue to step 2.

2. ControlBear -f (This is run with the phone at the fastboot screen). If this succeeds skip to step 4 otherwise continue to step 3.

3. fastboot flash boot boot_backup.img

4. fastboot flash recovery recovery_backup.img

This is done with the phone in fastboot mode, continue to step 4.

5. Boot the phone to android and install busybox from the market if not already installed.

6. adb push sdcard.img /data/local/tmp/

7. adb shell

8. $ su

9. # busybox dd if=/data/local/tmp/sdcard.img of=/dev/block/mmcblk1 conv=notrunc

10. Reboot the phone.
[About XDA developers] leoneiva:
Hello moto!

I am trying to find a solution for weeks. i can't find on xda-developers forum or anywhere.

I have a problem that is driving me crazy!

I love my hd7/h7300 android.

If remorse could kill i.....

I was trying to flash my phone with a custom rom and i got a BRICK. :crying::crying::crying::crying::crying::crying::crying::crying:

I don't know what i did wrong.

My h7300 doesn't boot anymore. I can't acess recovery menu or anything.

What happens when trying to turn on.

Absolutely nothing.

Only the red led seems to turn on with an almost imperceptible weak light. it is hard to see.

When i connect the "smart phone flash tool" it doesn't find the device.

I got the original rom but can't install. The software keep searching my device infinitely.

Please help. I love my phone.

Thanks. :cyclops:
[About XDA developers] mikef:
Please try searching in your devices Q&A or General forums for better results.
[About XDA developers] mikef:
Not going to do your homework, sorry. You need to search and post in the correct forums to get the right answers.
[Galaxy S III Q&A, Help & Troubleshooting] gjvah:
Is there a way to use the PS3 Controller, as a controller wirelessly? I have Sixaxis, and I have the OTG cable, the controller work beautifully with the OTG cable, however, the sixaxis app only simulates touches. For example, in GTA3, with the OTG cable, the PS3 controller works like it does on the consoles, and there is no ugly icons on the screen. The SGSIII recognizes it as a controller. Is there a way to trick the phone into thinking the controller is connected through OTG, when paired wirelessly with the sixaxis app?

EDIT: Nevermind, apparently sixaxis allows for native support under preferences. I am super happy.
[Galaxy S II General] ispartacus75:
Ive been looking a bit further into this and Im wondering if the headphone socket may be to blame?

Ive had a couple of people take a look at the headphone socket, and the general consensus is that it doesnt look right. One thinks that maybe a pin is bent and the bottom of the socket just looks 'wrong'. Thoughts?
[Nexus 7 General] Nxxx:
Made a YouTube video since I've seen so many of you guys wanting flash. If you liked the video hit the "like" button and subscribe for more stuff like this.

Here 'ya go:

http://www.youtube.com/watch?v=z1cCcIQ0jvs
[Nexus 7 General] thevuman:
Thanks I'll check it out
[Nexus 7 General] Kizz23:
No Audio only video plays.

I followed the instructions, only video plays no audio. Any ideas?