[T-Mobile, Samsung Galaxy SIII] jkatakoon:
Registered for XDA just to post. Sorry in advance for the long post that's about to come..

Brief overview of my plan: 1000 minutes, unlimited texting, 4 cell lines (two with Preferred MyTouch Android plan = 5GB unlimited), 1 home line. All for ~$176. Been with T-Mobile for "almost 10 years" - Quote from T-Mobile rep.

7/18/2012: Called CSR to ask them what the best deal they could offer since we have two phones out of contract and eligible to upgrade, quoted that best deal was BOGO for the SIII. I mentioned that my dad's friend was able to get TWO SIII for free and a $5 data plan. CSR "went to talk to the manager" and came back and offered to give me TWO free SIII and a whole bunch of lowering of our plan. I said I had to call back because I wanted to confirm with my mom before going through it. CSR said I wasn't guaranteed the TWO free SIII if I hung up. I said okay.

7/19/2012: Received a call from "the manager" (I'm assuming) from the previous day. I told him to call my mom.

7/20/2012: "The manager" called my mom and gave us the TWO free SIII deal (requested one white, and one blue), lowered our add-a-line prices from $10 down to $5 until 1/2014, reviewed our account and noticed that the two MyTouch phones "don't use a lot of data", so unknowingly my mom agreed and lowered the unlimited 5GB to 200MB -___-

- Conclusion: 1) Received two FREE SIII and $200 credit 2) Lowered data from unlimited to 200MB for two MyTouch 3) Added 200MB for

the two lines that upgraded to SIII 3) Increased our texting plan from $9.99 to $15 4) Lowered add-a-line prices from $10 to

$5. 5) Gave $10 credit per month for the next 24 months (I think.....) 6) Charged my parents Insurance for the two SIII without

our consent ---> ~$160

7/27/2012: Received two white SIII

8/1/2012: Went to T-Mobile store where my friend works and had him review everything that was done. Confirmed that we received a hell of a deal. Found out that the home phone contract was extended...without our consent.

8/3/2012: 14 days after 7/20/2012. 1) Called because we wanted to cancel our home phone because we've had problems of not being able to receive phones/make calls out. Trouble shooted and got the phone to work. 2) Made another call to "Loyalty" to ask why our home phone was extended, and was told that "Any rate plan change will extend ALL contracts". So that means ALL 5 lines have been extended until 7/20/2014, but two other lines are still eligible for upgrades. Took me YEARS to find out that upgrade dates and contract dates are completely different... Asked the rep if he was able to give us two more free SIII, and best deal he could give us was $400-$50 rebate for the 16gb.

I am/have been extremely frustrated with T-Mobile's customer service lately. I called MANY times regarding the data plan that we have and received different information from each representative. Anyway.. I'm over that issue.

My question now is that because T-Mobile offers a 14-day buyers remorse (return your phone within 14 days, and you revert back to your old contract date [I think]), what do you guys think my chances are of receiving FOUR SIII if I opt to return my two free SIII? If I do return the SIII and revert back to my old contract dates, that means we will have FIVE lines out of contract and can make an easy switch to a different carrier. Or should I try my luck again with a different rep from the Loyalty department?

EDIT: Just got off the phone with another rep. Complained about my issue of not knowing that my mom signed us up for a 'new rate plan' which would lock us in to a two year contract. Rep said I can file a dispute with the legal department to try my luck at reverting back to our old plan (which means we will go back to our old contract dates). Then I asked if they were able to get us one or two free SIII, but turned me down. Best price they offered was $179 for upgrades.