yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] :
Yeah I'm not naive enough to expect Google to bend over backwards for any customer but I'm an optimist and our rights is a valid card to play.

By having these discussions I hope we are informing persons who have yet to buy or are having issues. Not everyone can afford to be out of pocket or have extra credit card charges.

Nothing will be able to make up for the lost time, hassle or poor customer service.
[Nexus 7 General] ChrisH87:
Good to see at least one person has now received a refund - let's hope ours materialise soon! :confused:
[Nexus 7 General] jutley:
I was told 14days I will allow 14day if I don't get a refund I will peruse legal proceedings.
[Nexus 7 General] Rich_RH:
When was the shipment returned? and Did you get a refund email from google?
[Nexus 7 General] rman726:
Makes sense. Why wait for a refund when you can pay a lawyer $200 an hour for your $200 refund. You screwed up and were too impatient. Live with your mistake and learn from it. Complaining that because you were too impatient to just wait for your order isn't going to help you or google resolve the issue.
[Nexus 7 General] pokey9000:
In all fairness, it doesn't cost a penny to peruse legal proceedings. Pursuing legal action on the other hand...
[Nexus 7 General] DARKKRAKEN:
Anyone gotten a refund yet?
[Nexus 7 General] :
Lol chill,

No one's making any mistakes, nobody 'screwed up'. You're entitled to change your mind with purchases, and everyone involved has to play fair game.

[UK] If you paid by credit card, you can make a claim under section 75 if Google won't play ball. That way you get all your money back pretty quickly (probably at the next billing period).

Having said that, I agree that people should reduce the "whining" and deal with it by sucking it up or taking responsible action. Either you don't want it, the thing is broken, or you are going to be out of pocket. There is an out for every situation.
[Nexus 7 General] ChrisH87:
Just thought I'd touch base to see if anyone has received their refund yet?

Nothing here, will be escalating the issue on Friday.
[Nexus 7 General] antipesto93:
I refused my delivery about 3 weeks ago, still nothing, calling them is no use as the call centre was created only for hardware support,
[Nexus 7 General] Mox_Uk:
No refund here either;

after 8 days of continuous emailing the Google Play customer "service", I got the following generic reply:

"Thanks for your contacting us with this issue.

I sincerely apologize for the delay in response to this email.

If your package is unopened, Google will issue a refund to the card

originally charged for the order within 2 weeks.

If your package was opened, your returned device must first be inspected

before determining the validity of the refund request. Results of the

inspection will generally be available within 14 days of a return."​

Supposedly I can check if the order has been refunded on my Google Wallet transaction page, but since they apparently don't bother putting up any progress until it's been processed completely, I cannot even see if they started the refund process.

However the package was returned to Computer 2000 2 weeks ago, and I am not having much hope for my refund showing up on the account any time soon.
[Nexus 7 General] b0n3:
I refused delivery on July 17th UPS.

Google received the return on July 19th.

No refund yet.

I'm not overly concerned at this point. I called them yesterday and they created a case number for me to escalate to a specialist. We'll see what happens.
[Nexus 7 General] Character Zero:
Finally got my case so I could refuse it. A day after I refused the case I get an email from Google responding to my email weeks ago about why my case hasn't shipped and to just cancel it. They said they can't because its in the shipping process, well yeah, I just sent it back. So I responded with my UPS tracking numbers for the return of both the N7 (2 weeks ago) and the Case. They gave me the same "it takes 2 weeks" crap.
[Nexus 7 General] Mox_Uk:
Could you post the phone number, please?

The number I have from the top of the "contact seller" page @ Google Wallet/Play page (+353 (1) 436 1001 ) just gives me a fax/modem so I honestly have no clue where to call.
[Nexus 7 General] b0n3:
855-83-nexus (63987)
[Nexus 7 General] rowanparker:
There's an 0800 number posted in this thread. I'll leave you to find it...
[Nexus 7 General] bologdl:
Google PlayStore 1-855-836-3987 I had to call and open a case today on why the delay in my CC credit. They received my rejected UPS delivery on 07/18 and received it back on 07/20.
[Nexus 7 General] jutley:
They got mine back. On 25/07/12 they say it takes 14 day but note they don't include weekends as working days so take that away from you timeframe and see if it has exceeded the 14days mine should be 14th August so will keep waiting.
[Nexus 7 General] Character Zero:
Got my refund! Not sure how I got it so fast since I just refused the case portion a few days ago (N7 came about 2 weeks ago with the case this week both part of the same order). One thing I did do is in my emails I sent them the tracking numbers of the refusal shipment that showed it was going back to them/received by them. That might help in getting it sooner.
[Nexus 7 General] 150pilot:
They got mine back on 07/19/12 and I did just receive my refund. It took the full 14 business days that they said it might. Hang in there those still waiting.
[Nexus 7 General] yhzhrm:
UPS (Canada) Idiots

So, I followed Google Play instructions to the "t" to refuse delivery (I had already picked up a Nexus7 at a store). Shipping to Canada ... well we all know that story.

Left note for UPS signed, etc. Delivery attempt was made July 27th and refused. Since July 27th UPS Canada has been sitting on the package at their depot awaiting further instruction...

Tracking states...

"The receiver did not want the order and refused this delivery / Undeliverable international shipment UPS is obtaining further instructions or approval for return shipment".

I called Google tonight and they are now going through their hoops to contact UPS Canada. Hopefully I will see a refund in another three weeks.

I have learned my lesson the hard way. Never again will I shop Google.
[Nexus 7 General] sluma:
Agreed, this was the worst service I've experienced from an online store. I refused my shipment on july 25th and still waiting for a refund. Hopefully it will come next week as they have already received my returned shipment.
[Nexus 7 General] ChrisH87:
Just to keep you posted - I have now raised the issue internally with Google support for investigation.

They received my N7 back on July 19th, 16 working days ago....
[Nexus 7 General] jutley:
Still waiting here since 25/07/12 hopefully get refund tuesday that's the full 14days not inc weekends
[Nexus 7 General] lazaro17:
They got my n7 back on the 19th of July and I'm still waiting on refund...about 16 business days now. Just called and my case was escalated to a team of specialists. Google play store is such a disaster. I really want to like the idea of buying direct from Google but I'm just not making that mistake again.
[Nexus 7 General] taming:
I refused delivery on July 27 and then called my bank, The Bank of Nova Scotia,to open a ticket to dispute the charge. AT that time, they told me they had to give Google 15 days to reverse the charge before they could act. The bank followed up with me today (right on time) and reversed the charge. They said it would appear on my September statement. BTW, the bank folks said that in Canada, we have 90 days to dispute a charge and that the required 15 day waiting period is inclusive of weekends.
[Nexus 7 General] colonel187:
I had to file a ticket with my bank yesterday. Its been 20 business days for Google still no refund.
[Nexus 7 General] ChrisH87:
Have also just escalated mine and starting the Visa chargeback process.

What a nightmare - never again Google.
[Nexus 7 General] antipesto93:
I am in the UK and it has been 29 days since google got my tablet

i called my bank and i have to send them all the evidence and then they will get the money from google within 48 hours !

never buying a DEVICE from google again!
[Nexus 7 General] Mungulz:
Makes me glad I went for a local retailer.
[Nexus 7 General] jutley:
I too am in uk called my bank have to sent doc to them and they will proceed with getting my funds back google i hope you are reading this and you should be disgusted with yourselves as a company where customers have to fight for their money back what a flaming joke.
[Nexus 7 General] commonsense.:
Lol. I think all the users here should be disgusted with themselves, including you. You order a product and then cancel it, returning it involves many departments, companies, etc. and you expect a refund instantly. People today are too impatient and ignorant of how things work within companies.

May I suggest that next time. You try the device out, instead of ordering a product that just launched, refusing the package for neurotic reasons, and freaking out like a child.
[Nexus 7 General] Warren_Orange:
They have every right to refuse delivery and buy elsewhere if it saves them £20. That is simple economics. Its nothing to do with being neurotic. If there is a better deal elsewhere then go for it.

For Google to hold peoples money for 30 days after recieving the product back is out of order and damn right illegal in the UK, that is why people are resorting to contacting their credit card companies.

I wish I had done the same and bought from a bricks and mortar store. I will never use Google play again for a product launch.
[Nexus 7 General] jutley:
Yea i bet your a yank? yes i thought so first of i returned it because pathetic google couldnt even get it here on time a pre order more like a a shambles thats why i refused delivery i got one from the uk before my preorder from google get your facts write first.
[Nexus 7 General] commonsense.:
They should do some research into their buying options instead of doing this and complaining then.

What? I bet you're uneducated. Though truthfully yes, this is a very American attitude, and so is yours. Quite detestable I agree. (Insert American remark stating that without the U.S. the U.K. wouldn't have freedom etc.)
[Nexus 7 General] Desik53:
I got my refund already, this is how it went..

- 07/02 Placed my order

- 07/08 Tried to cancel it

- 07/11 Google said it was "impossible to cancel at this point"...

- 07/17 Refused delivery

- 07/27 Got an email confirming the refund

- 08/09 Finally got my money back...

All I say is this is bad customer service... I love my Nexus 7 and all but Google needs to learn a thing or two from Amazon when it comes to selling a product.
[Nexus 7 General] jutley:
your throwing some big remarks about i knew you were american the way you defended google.
[Nexus 7 General] commonsense.:
Uhuh.
[Nexus 7 General] jutley:
Cough's............. back on topic shall we?
[Nexus 7 General] slixzen:
This is the way I see it. This is Google's initial attempts at selling a product with out the assistance of a third-party (Selling Android through Samsung, Asus, LG phones). They are just emerging into the market of B2C sales and doing so will take some time to work out the kinks.

Yes the process currently sucks, but hopefully it will improve. If it doesn't, people will shop elsewhere.

I made an RMA in which my package arrived yesterday, at the Texas location (ASUS' area, not Google's). So I will wait for my results from them.
[Nexus 7 General] ChrisH87:
My refund has finally been processed - they received my parcel on July 20th, refund from Google Play has been processed today (August 17th).

Wonder if it has any relation to the chargeback I raised with my bank!
[Nexus 7 General] DARKKRAKEN:
Think I've finally got my refund, complained to the Google Play Store last night and got my refund within a few hours. Not showing up in my account yet but it shows up in Google Wallet so I'm confident.
[Nexus 7 General] antipesto93:
got mine!
[Nexus 7 General] jutley:
Yea guys got mine as well yesterday looks like they saw the light at the end of the tunnel well does anyone know how long it takes untill the funds clear into bank account ?
[Nexus 7 General] lazaro17:
Except Google mentions our money would be refunded within 2 weeks and a lot of us are past 2 weeks...I'm about a month in so that's already twice the amount of time they stated. I'm so disgusted with myself.
[Nexus 7 General] rowanparker:
I finally got an email confirming my refund today. To sum up:

- Ordered 03/07

- Cancelled 13/07

- Despatched & money taken 18/07

- Requested both Google & TNT to return 25/07

- Actually returned-to-sender by TNT 30/07

- Refund email 17/08

- Money back... who knows!

A bloody shambles if you ask me!
[Nexus 7 General] zhumingvictor:
Google did really sucks on refund for devices, I ordered my Galaxy nexus then rejected it. UPS shows they received it the day after. Then I waited 7 days and call google they tell it will take 7-10 business day. Then 10 days after I called again I was told it will take up to 15 business days. Then after 15 days I called again then they checked the status and tell me they just received it which is 15 days after UPS delivered it back to Google. So I have to wait 15 more days. So this mean you will receive your refund about 30 business days after your reject it. Note 30 business days won't count Saturday and Sunday so total actual days will be 42 days about one and half month. This will be the first and last device I order from google directly.
[Nexus 7 General] commonsense.:
1. Where is this stated.

2. Stop acting like a child.

3. If their policy states a certain date, and you haven't received the money, then your whining is legitimate, go to the bank or call Google.

4. If this is all because of your indecisiveness, then it's your own fault.

5. This forum is full of people complaining over non issues, so excuse my stern temperament.

6. I hope the next order you get works out well.
[Nexus 7 General] x0lliex:
I don't understand why people get really mad at people who are just trying to get their money back. I tried to cancel my order over a week before it shipped, and Google would not let me, the told me to refuse the delivery. They sent me an email with delivery refusal instructions, and this bit is key:

"If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks."

This is why people are annoyed, they told us to refuse shipment, they told us 2 weeks for a refund, I gave them over 3, still nothing, only after calling do I finally get some sort of acknowledgement that they are going to refund me. For me, this whole thing could've been avoided if they were able to accept an order cancellation like most places are, but they encouraged this mess by not allowing people to cancel way before items were shipped. If not getting refunds for things you have returned is a non-issue to you, then good for you, but for me, not getting a refund of $280 is an issue.
[Nexus 7 General] geekingreen:
On Google's help page "If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks."

Google Device Support

1. Select United States

2. Select Nexus 7

3. Select I want to cancel my order

4. Select Yes

Obviously they've failed their 14 business days. So far it has been 20 business days... Still waiting... My return tracking number shows it has been returned to Google on the 23rd of July and I have yet to see my refund 1Z7F382V1201200076

I'm not too upset unless I never get my refund, but it does take my business elsewhere to a company that can sell a device and get it to you on time or return it just as quickly like Amazon.com or bhphotovideo.com. But hey maybe Google will take a chapter out of their book eventually and learn what good customer support is.
[Nexus 7 General] dpjohnston:
I finally got an email today telling me I had got a refund. The only previous correspondence was on 1st Aug which was a standard reply, to an email from me over a week earlier, stating that I would get refund 7-14 days after return was received (24th July) which would have been before 7th Aug so I think I have the right to be annoyed with service I have received. Even more so because I was not impatient. TNT returned my parcel to Computer 2000 undelivered as it was incorrectly addressed and they wouldn't accept full address from me over the phone and held it at depot for only a few hours so I wasn't even able to go along with ID and attempt to collect it myself. This poor level of customer service is definitely the worst I have had from a website by quite a distance.
[Nexus 7 General] jutley:
I think all of us that have got a refund confirmation email now have to wait another 14 days till its in our accounts I bet you.
[Nexus 7 General] ajg74:
I refused delivery from TNT (well the place I had it sent did) on the 21st of July and got an email on the 16th August saying it had been returened to sender & all funds would be refunded to me. Funny thing is I have never had a shipping email or update on Google play, just on the 19th of July it went to the top of my Play list but where no updates in the order. A very messy ordering process, in fact a joke, very happy with my device that I walked into PCWorld and just picked up and bought.
[Nexus 7 General] rowanparker:
Finally got my money back today. One month and eight days after I should have!
[Nexus 7 General] charco83:
Over 2 weeks since Google received my unit back. I've contacted my bank who will now seek to recover the funds from Google subject to me passing on evidence that Google have received the device and stated they will refund. Never, ever buying something from Google again. Disgraceful treatment of their customers.
[Nexus 7 General] lazaro17:
Its been over a month for me and I called Google. After it escalated I got an email on the 12th of august telling me they are looking into it. Got another email the 16th telling me they apologize for the delay and it should only be a few days for the refund to process. Its now he 21st and nothing yet.
[Nexus 7 General] nigelw:
I called them last week, got an email 2 days later confirming the refund, and it now shows as a credit on my credit card. So it took several weeks and a few follow up phone calls.

Sent from my Galaxy Nexus
[Nexus 7 General] bologdl:
I'm tired of waiting it has been over a month that Google received the rejected tablet on 07/20/12. I have sent multiple emails and phone calls with broken promises. I called my credit card company and filed a complaint and asked for a credit. I also file a complaint form with the Better Business Bureau. I cannot believe a company like Google could be so irresponsible with their refunds. They wonder why people buy Apples iPads.
[Nexus 7 General] Deckard79:
Google received my Nexus 7 back on 27th July (they signed for it - I posted it Royal Mail Special Delivery).

Still no sign of refund, or even a refund email.

NUMEROUS phone calls. Their new thing is, since a week ago, they've been passing it to their 'Specialist Team' who are to get back to me 'in a day or two'.

I have not been contacted by a 'Specialist Team'.

Furthermore, I've asked for their phone number or email address so that I might be able to contact them myself. But Google Play support, conveniently, don't have a phone number and won't provide an email address.

Does this 'Specialist Team' even exist?

I'm absolutely fuming over this. Really, really hate Google. Will never buy from them again and have half a mind to close any of my accounts associated with them.
[Nexus 7 General] jasoraso:
Ordered my N7 on the first day. Got impatient, and bought one at Sam's Club.

Didn't accept UPS delivery. Never spoke w/ Google.

Credit was posted to my CC yesterday, and I received an email to that effect yesterday as well.
[Nexus 7 General] Mox_Uk:
Got my refund almost 4 whole weeks after I refused delivery and it was returned.

Google were busy ignoring all my emails and not until threatening with opening a dispute with VISA did I get something back from them:

"We have not received any confirmation via TNT however I have refunded the full amount for the device and shipping."

Gee Google...the fact that you got the physical device back and had it for almost a month should be all the friggin' confirmation you need!

Last time I will EVER buy a device directly from these plonkers ever again!
[Nexus 7 General] pokey9000:
Long story short:

-Preordered in June

-Found one in a Gamestop on 7/14. Bought it since Google was already charging taxes on top of shipping.

-Called to cancel my not-yet-shipped order. Was told it was in-progress and had to refuse delivery to cancel

-Refused delivery, UPS shows parcel received on 7/23

-No refund or notification as of the 8/15. Called Google & was told the matter would be forwarded to a specialist

-Received an email from the "specialist" on 8/16 saying I would hear something in the next couple of days

-No refund or anything as of 8/21. Called Google again & was told the issue has been "closed" and will be resent to a specialist.

-No refund or notification as of 8/23. Was told that my ticket had been repeatedly sent to the wrong department. Ticket was routed to the right department, and was told I should see a refund in 2-3 business days.

-Still waiting... If I don't hear anything by Tuesday afternoon I'll take it up with the bank.

Filed a dispute with the CC company. The fanboy in me wants to believe that Google has farmed out sales to some other company. Regardless I want my money back.

Moral of the story: buy from an established retailer.

At least I'm still really happy with my N7.
[Nexus 7 General] Parabellum70726:
Same story on refund from Google Play

I'm getting the same runaround from Google Play on the parcel I rejected. Google received at their shipping facility on July 20th or 23rd (can't remember exactly and I don't feel like pulling the PDF up)...multiple emails & calls (FOUR phone calls, at last count--and I HATE the friggin' telephone) and it's been about the same story as everyone else has gotten.

My second to last call--on 17 Aug--had the CSR say "this is absurd...let me CALL to our refund department and get them to move this forward..." Which, to the best of my knowledge, he did, because he came back on the line and asked me to check with my bank this week...giving them the benefit of the doubt, I waited until today (24 Aug) to check...voila, no refund.

Call Google again and the girl gives me the "it may take up to 14 days from issue of refund for it to appear in your bank account." "So, I should check back on the 31st?" "Yes sir..."

I've NEVER, EVER, EVER received customer service this abjectly pi$$ poor. I'm about to start flaming Google on Twitter and make all my app purchases from Amazon.

That being said--I LOVE my Nexus7 (and, have had zero probs with it) which is probably what is keeping me from going ballistic on these SOBs.
[Nexus 7 General] lazaro17:
This is ridiculous. How are so many of us still waiting for refunds?

Sent from my Galaxy Nexus
[Nexus 7 General] ferris2375:
I waited 3 weeks then said screw it and called my CC company. They issued me my credit and are going after Google themselves. Absolutely pathetic.
[Nexus 7 General] sluma:
sorry to bring this thread back up but I just wanted to give an update on my refund. Google received my refused shipment on august 6th and just today I got my full refund. So it took almost a month after they received it for me to get my refund back, which is not even close to the 2 weeks they advertise.
[Nexus 7 General] lazaro17:
FINALLY got my refund. Google received my rejected parcel on July 19 and I got my refund on September 5. Took about 5 different calls. The last time I called which was august 29 the rep told me that they have a new refunds department and my issue was being forwarded to the wrong department previously. She told me 48 hrs which really translated to nearly a week lol.

Sent from my Nexus 7