yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] brabusamg55:
just got back from Best Buy. went straight to customer service and told them it's defective and was told they will take care of it under manufacture warranty since they cannot service this item. took about 10mins or so due to some kind system error but they end up giving me a store credit for the whole thing minus shipping. i got it December last year. no BBY service plan or ADH. Got store credit cause don't want to take risk with Asus anymore.

good service from Best Buy part.
[Asus  Eee Pad Transformer Prime] razgriz8426:
Has anyone tried this online? I live a few hours away from any BestBuy store, so I had just ordered from their website. I mean, it'd be worth the drive, but I'm just curious if anyone has had any luck from the website.
[Asus  Eee Pad Transformer Prime] deuce3333:
I went to my local best buy 2 days were i brought my transformer prime from 6 months ago. I was able to exchange it no questions asked. I reciceved a store credit for it and then i went over to the dark side n brought the new IPAD and I couldnt be happier. I had a few android devices and im sorry they cant compete with apple in my opinion. The screen on the new ipad is unreal and it just seems to run smoother in my opinion. Im not as tech savy as alot of you guys on here but dam i cant see there being a better all around tablet out there. I will also admit i did love the transformer prime except for the dam wifi issues. Hope this helps.
[Asus  Eee Pad Transformer Prime] connordroid:
No warranty, silver member...but they offered the gift card before they even knew that.
[Asus  Eee Pad Transformer Prime] David522d:
I just want to confirm again. THIS WORKS GO OUT AND DO IT NOW!

I had no bb warrenty, no silver bulllllll****. I bought it last Christmas walked in and BOOM, tf700 OTW
[Asus  Eee Pad Transformer Prime] avlon:
Which location and what did you tell them?
[Asus  Eee Pad Transformer Prime] Got_Nukes:
Second try successful. Took over an hour. Geek Squad couldn't find anything wrong, but they finally took the return. TF700 ordered
[Asus  Eee Pad Transformer Prime] ilostmypistons:
I like happy endings.:thumbup:

Good for you.... persistence pays
[Asus  Eee Pad Transformer Prime] adampdx:
Success in Portland

Walked up to customer service, declared problem with GPS. The guy at the counter immediately processed the return and didn't even get Geek squad involved. The Prime was a great unit and I'm sad to see it go. Oh, well. All good things... Bring on Infinity!
[Asus  Eee Pad Transformer Prime] erik111111:
Exchanged mine today.

I did a factory reset before taking it in, for 2 reasons -

1) Make sure to clear my data

2) Make sure they didn't try to troubleshoot or try to recreate the problems.

I figured if it was wiped, it would be a lot of work for them to activate it, download apps and test.

I did have problems with the unit, (gps/weak wifi/ANRs/random reboots) but was afraid they would say they wouldn't return for GPS issue or weak wifi and the ANRs and reboots are pretty sporadic.

In anycase, the customer service guy asked what was wrong with it, I told him and he turned it on. It got to the set up screen and he just turned it off and processed the return.

Bought the prime in February. No best buy warranty.

They exchanged with no hassle.

Based on this, I will definately purchase more stuff from best buy instead of amazon etc.

Great service.
[Asus  Eee Pad Transformer Prime] mick3444:
so are there any of you that are unlocked having sucess? If so, did u flash the stock rom or did u just give it to them as is?
[Asus  Eee Pad Transformer Prime] erick0423:
Mine was unlock and custom rom, exchange with np. It depends who's helping you I guess
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Ditto. Running Androwook.
[Asus  Eee Pad Transformer Prime] Wahaha123:
Hey guys, i'm from the philippines, and have a galaxy SL(i9003), SE W8, SE Xperia, and is gonna get the prime in the 18th. soo my dad odered online a TPrime last month in the us, an i will fly to shanghai to get it. (he has business trip there on the 18th) and so since i'm gonna have a prime, and i'm actually 1year with xda (but only registered last dec) i searched for my soon to be with prime, and found this poll.... so is there any chance that i can replace this on a best buy store in shanghai? (if yes, please tell me if where it is in shanghai) *note: my dad said he ordered it "online" and recieved it in the US. can i replace it in the other countries? or refund it online?
[Asus  Eee Pad Transformer Prime] Haro912:
Mine was unlocked and running virtuous ROM. I couldn't return. The guy helppi g me had one so he k ew about the unlock. Plus it got sod on the way there I guess and he had to reboot it and saw the unlock message.
[Asus  Eee Pad Transformer Prime] David522d:
blahhhhhhhhh
[Asus  Eee Pad Transformer Prime] Sparky977:
I just exchanged mine today. Didn't even have the box anymore. Went to Customer Service and told them I wanted to exchange it with the manufacturer warranty due to wifi and GPS issues. Also mentioned that I'd seen online that it's not even serviceable anymore and that that must be because it's so bad that even Asus gave up on it. The guy said that it sounded like they never should have even sold it to begin with. Haha. He didn't even look at it to confirm the issues. They didn't have the Infinity in stock, but they ordered it for me.

It probably helped that they were absolutely crazy busy. It's a Sales Tax Free weekend here in NC and they were slammed. So if you are in NC, go exchange today! You will also get your sales tax that you paid on the Prime back!
[Asus  Eee Pad Transformer Prime] whycali:
I am glad they are doing this

After a lot of thought on the topic I realize this is a great thing. I dont want to return my prime at all its fantastic. However, this move by Best Buy has the potential to clear a lot of dead weight out of this forum. Bravo Best Buy!
[Asus  Eee Pad Transformer Prime] Cookst:
After sending my Prime into Asus to be fixed and it returning with a beautiful new screen but the main issue still present, I decided to try this. Went into BB this morning and told them the GPS didn't work along with the Wi-Fi issue and graphics glitches I was having and she returned it and ordered the Infinity for me. It should be here sometime next week. Hopefully, it won't have the graphics issues and weak Wi-Fi that I had with the Prime. The process was quick and easy with no questions asked even though I purchased the Prime on Dec. 26 and I even got a refund for the tax paid since it is tax free weekend here and she had to return the Prime and "sell" the Infinity.

Steve
[Asus  Eee Pad Transformer Prime] erik111111:
Hey glad you are happy.

Glad your prime is fantastic.

However, to others the Prime was more like dead weight and we are glad to be rid of it.

More power to you though. You just hang out here, and if you start to miss us, you can find us in the Infinity forum.

:laugh:
[Asus  Eee Pad Transformer Prime] flipper2006:
You guys Rock. Who would have thought at this time last night i would even fathom this idea. I just happend to browse the general forum on my way to dev. I had the wifi problem and GPS but not really any other issues (I was already running JB on it) and it was so much faster then ICS. But anyhow, i thought about it and initial was, it's unlocked, it's got nvidia flash on it, etc. They won't take it back, but after reading the forums and watching what others did, i figured hmm, lets go for it. I went to sleep on it and when i woke up, i said nahh, too much hassle (but i kept thinking the freaking wifi stinks), but after a 1/2 day debating, i went for it. Brought it to my nearest BB (I had purchased online in December after Xmas) I had all the boxes ( I returned the dock also) and invoice and everything was in excellent condition. I loaded a stock rom on and was prepared to show the GPS issues, but never needed to. They took them back, offered store credit to go buy an IPAD, ummmm, NOT.. I went over to another counter with my gift card they gave me and ordered the Inifinity. The only bad thing was i had to pay 8.00 more because the t700 dock is 159 not 149.. but big deal.. But in the last few hours i been reading up on 700 and it's battery is the same but the tablet requires more juice for the better screen, also the dock is less battery, but i can always switch back to the tf200 dock if it's an issue (never really used dock much anyhow).

But anyhow, it arrives Friday... very very easy and GS didnt even get involved.:good:
[Asus  Eee Pad Transformer Prime] guthrien:
It's sort of like a super Prime so I don't understand why anyone who bought it at Best Buy wouldn't exchange at this point. Beautiful screen. Seeing a strong wifi signal and 12 satellites in 15 seconds was novel.
[Asus  Eee Pad Transformer Prime] newageoutlaw:
I'm waiting on my Infinity(with dock) as we speak. I haven't been around the last few weeks and recently when I've been surfing the forums and found this topic and and decided to try and exchange my prime that's has really ****ty Wifi which is all I care about. GPS was non existent but I never used it. So I went over to best buy and went to CS returns. Told the girl the wifi and gps issues and that I wanted to get an exchange via manufacturer warranty. She fumbled on the computer for a few called over some PCHO "expert" and he knew exactly why I came. They gave me store credit. The guy took me over to the computer section and ordered the Infinity and the new dock. Got the dock warranted as well. Paid extra 12 bucks. Happily waiting...
[Asus  Eee Pad Transformer Prime] brantje:
Jup i don't expect that MediaMark or another Dutch Computer store is going to trade de Prime for the TF700....
[Asus  Eee Pad Transformer Prime] gdap:
Any Canadians tried this at a Best buy in Canada??
[Asus  Eee Pad Transformer Prime] sparkym3:
The only reason I saw (even though I did the exchange) is that it has a lower battery life due to being the same size battery, but a more power hungry screen. What I have been reading puts it at about and hour less on average, but I don't have mine yet to test that.
[Asus  Eee Pad Transformer Prime] MovingZen:
When I took mine in they started to hassle me about some very minor scratches on the screen. Customer service rep had to talk to the manager but the manager said it was ok and process moved to geek squad for repair. The geek squad guy came over and asked about the problems.. I said wifi, gps, blue tooth drop out. He turned maps on and got a 'lock' on the best buy and said nothing was wrong with the gps. I told him he was getting a lock through the wifi and he said no he wasn't. I said repectfully, gps issues on this device are well known, turn off the wifi and see if you get a lock. He turned it off.. looked for a couple minutes, admitted the mistake, and then sent me back to the customer service rep for a refund. If they try to claim the gps works make sure you have them turn off the wifi.

I went so far as to actually tell the guy the process as we were talking. Told him- you will try to send this in for repair and you will see that you can't, then you will try to exchange and see that the prime is discontinued/not available, at that point you will offer me store credit and I will then buy the infinity. I even told him people were doing this all over the place to replace their primes. I was very cool to him and he was very cool to me.. the process went very smoothly. The only hiccup was the small scratches on the screen but I was prepared to say that the scratches were not the cause of a manufacturers defect. Glad I didn't have to go that route, it might have changed the ball game.

I did have my receipt and my original box. On the box there is a label that says GPS. I did not have any extended warranty. Good luck, and thanks to the OP.
[Asus  Eee Pad Transformer Prime] chugger93:
Are you guys able to do the exchange without the box at all? I don't have my box, but do have my receipt that I can print off from their website. Could try to take mine in today... Think they will take the unit as is, unboxed?
[Asus  Eee Pad Transformer Prime] sledgie:
Yes. They can. It's a manufacturer defect. It's not going back on the shelf. I would suggest bringing charger with you however, and if they ask for it give it.

This is also my time to say my beauty has just been delivered. Sorry Asus I gave you my all. Your updates after .15 made my C4 spectacularly worse. Sorry demandarin, I wish I could say the people returning their prtimes were doing it out of spite but in fact it seems the boatload of us who had horrible WiFi were here all along just not speaking up. The prime wasn't everything Asus or you made it out to be, warts and all. Thanks to motley and Androwookie it was a huge increase in productivity. Thanks go out to all the developers I would have stayed as long without you. Au revoir
[Asus  Eee Pad Transformer Prime] neo1738:
To reiterate you need to use a GPS app. I used the same app on my phone and the prime and showed them my phone had 6 locks indoors the prime had no satellites viewable at all. They didn't ask another question.
[Asus  Eee Pad Transformer Prime] 24dupo24:
Anyone NOT returning their prime want to sell me their receipt? LoL.

No, seriously :D
[Asus  Eee Pad Transformer Prime] wtfdroidlol:
Had to hit two bestbuys, i think the key was ignoring the guy at the door and going to customer service instead of geek squad.
[Asus  Eee Pad Transformer Prime] TheWerewolf:
Unfortunately - not an option for me.

When I got my Prime, Asus was expressly telling retailers that they would not accept returns. I even had to sign an agreement to that effect when I bought mine.

Yes, I'm an idiot for agreeing to it. :)

It should have been a HUGE clue that Asus knew there was something wrong with the Prime, but Asus is a big, well known company so I gave them the benefit of the doubt.

Not doing THAT again (in fairness - not doing that with ANY company ever again, not just Asus...)

---------- Post added at 10:05 PM ---------- Previous post was at 09:59 PM ----------

I doubt it. I've never actually *seen* a Prime in a Canadian Best Buy or Future Shop... Just the TF101 and the TF300.

Wow.. remind me to put your name next to the term 'pollyanna' in the dictionary. <sarcasm> Your compassion is exemplary. </sarcasm>
[Asus  Eee Pad Transformer Prime] graffixnyc:
Not true, at least in my case. When I went up to CS it was one of the geek squad guys that helped me(the geek squad was right next to CS) I told him everything about GPS, weak wifi, how asus never fixed it, told him he could google the issues and I would show him the thread of all the people exchanging theirs at BB and he said "Let me see if the system will let me, if not, then we have to go to the next level up" He didnt ask a single thing more and the system let him and he even gave my prime to another guy and asked him to get me an infinity from the back. The other guy said "Another one? damn" So I'm guessing I wasnt the only one who did this at this location
[Asus  Eee Pad Transformer Prime] notown775:
I may try this..
[Asus  Eee Pad Transformer Prime] xzombiex66:
Just did this about 30 minutes ago and it work perfectly. bought mine on Dec 19th with no extended warranty. they were really cool about it. they gave me a store credit and i got the TF700. thank you XDA!!!!
[Asus  Eee Pad Transformer Prime] Fastlivin:
No dice

Try #1 didn't work.

The woman behind customer service was adamant that, because it was out of the 30 day return window (my receipt shows a pre-order date of November 27th), and because I didn't purchase the ADH, she could only take it in for service, at which point it would be determined whether they could fix it or not. She guesstimated a week and a half plus for any decision (fix, offer store credit, etc.).

I note in prior responses that BBY doesn't service these at all. Should I have just given her the tablet to attempt a fix, and then let BBY refuse to fix it, thereby resulting in a store credit? I don't think so, right?

I'm going to try again tomorrow at another location. It was not the simple and painless experience that others have enjoyed, I spent a solid hour and twenty minutes before giving up with this woman.
[Asus  Eee Pad Transformer Prime] Fastlivin:
Update: Try #2 could not have gone more differently. Went into a different BBY on Friday evening, and perhaps 20 words into my litany of complaints, the girl behind the customer service desk could not have been happier to start processing the return. I don't believe she looked at my printed e-mail receipt before starting it either. Ten minutes later (and that long only because they had accidentally stocked T300s where the T700s should have been), walked out with a brand new Infinity.

After a weekend of use, I cannot stress enough that those of you still stuck with Primes from Best Buy should do whatever is necessary to swap this out. Try different stores, try different shifts, whatever: this is the tablet I thought I was getting last Christmas. I don't really notice the upgraded screen, but the simple functionality of no hangs, a camera that starts on command (as opposed to a 10 second delay), strong WiFi connectivity, and did I mention NO HANGS AND WAITS? It's a wonderful piece of hardware that works, full stop.

See you all in the Infinity forum!
[Asus  Eee Pad Transformer Prime] Moothead2:
Asus themselves should be handing out Infinitys to those with Primes, not Best Buy. I don't know how these companies keep getting away with such diabolically **** customer service. I know people with poor experiences are more likely to give 1 star reviews on review sites but I couldn't spot a review above 2 stars which has to tell you something.

Just wondering, what are BB doing with the Primes that have been returned? Getting them fixed by Asus or getting a refund?
[Asus  Eee Pad Transformer Prime] PapaSmurf6768:
Another confirmed case here, local Best Buy in Danbury, CT had them in stock, I walked up to customer service and told them I wanted an exchange. The guy spent a lot of time punching in things on his computer and talking to other people, but eventually he gave me store credit for full price and I picked up an Infinity. Also, he refunded the remainder of my ADH, which I didn't even need it seems. Gonna miss my Prime, it was a nice tablet but the wifi killed it. See y'all in the TF700 forums!
[Asus  Eee Pad Transformer Prime] darkangeldc5:
Another successful case at bestbuy. Got store credit.. basically I can spend on anything. But after researching TF700 forum, it looks like they have most of the issue we have as well... No thanks. Will wait for Surface RT instead. If I really want an android tablet, Note 10.1 will be a better choice.
[Asus  Eee Pad Transformer Prime] ScriptJunkie:
Anybody tried to exchange at Fry's? I bought mine there and I'm thinking on giving it a try.
[Asus  Eee Pad Transformer Prime] ZeDroid:
Just got the Mail from Amazon Germany that they've sent the money.

Yay, better Tablet here I come. :cyclops:

Mine was unlocked by the way, Amazon doesn't care.
[Asus  Eee Pad Transformer Prime] BobbyWilde:
Just wanted to throw mine out there:

I had performed the firmware update for the keyboard which effectively bricked my keyboard (recognized, was charging the pad, but not keys or mouse or anything). So that was the law straw, I decided to try to take it in. Mind you mine was unlocked and everything.

Here is what I did.

First I called Bestbuy (since I did purchase it online) and they sent me through to Geeksquad. They tried a few thing to fix it and then said I had to RMA it. So then I took it into the store, a little later at night when they didn't have full staff, talked with a really nice guy and just told him my story "I've always had these wifi issues, I can't seem to connect when I'm in my bedroom and now that I'm traveling for conferences I need the wifi to work really badly. Also I did a firmware update and the keyboard stopped working now. I talked with Geeksquad and they said to RMA it, I went to ASUS and found out that the wifi is a known issue with this model and they could send me an adapter to fix it but I can't use the adapter at the same time I use my keyboard so it is pointless. And really I want keep as a customer, I just want to pay whatever difference to upgrade to a unit that doesn't have the problems"

After typing this into the computer, he started the exchange process. Here is the most amazing part, he was able to exchange both the Tablet (from Prime to Infinity) and the keyboard dock and on top of that because the Infinity is cheaper now, I also got $50 bucks back! Hazzah!!!

So I would definitely say try it, because it is well worth it.

Now for a gripe I have. (Yea I know, I should just be happy and be done with it). But the new keyboard docks are kinda crappy. My old one was full metal and felt great and solid. This new one is half metal, half plastic (bottom is now plastic) and the edges feel a bit sharper. Sooooo the short of it is, try not to upgrade your keyboard if you can cause you might not like the new one. ;)
[Asus  Eee Pad Transformer Prime] deitiphobia:
Worked for me today at Pasadena Best Buy. Was able to return my Prime without much fuss for Infinity Pad. And I was told the new tablet will have 1 year manufacturer warranty as usual.

Score!
[Asus  Eee Pad Transformer Prime] Smity123:
Tried returning mine today that was purchased on January 24th back to Microcenter. Only reason I tried is because a friend of mine was able to do it 3 weeks ago unfortunitly they pulled the product and no longer stock the prime if they still had it they would have done the upgrade said the manager. :(

Oh well back to terrible wifi...
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[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] shprakash:
can any 1 help...

i have a wifi issue in my mini.. dont know why its happening like this...

wifi connects and disconnects..

can any 1 tell me why it happens or give me any solution... plzzzzzzzzzz
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] tanny90:
Have you installed any custom Rom??

Check signal from your WiFi router. .

Restart your phone may be that helps

Sent from my SK17i
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sandy7:
If u have used a custom kernel ..u need to flash the WiFi modules...
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] shprakash:
problem is, if i connect my mini with wifi which disconnects other devices too after that mine too disconnects...

what would be the problem?

even after i flash back to stock rom n kernel this problem occures.

plz help me
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sandy7:
Repair ur phone using pc companion or Sony update service..before u repair relock ur bootloader...
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] shprakash:
i did that too but still parsing that problem..
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sandy7:
Give it service in any near by Sony service center
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] shprakash:
how much do they charge for it?

is der no other solution?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sandy7:
I dont kno about other solutions right now....

The repair vl cost u around 100 to 200
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sandy7:
Check weather there is a problem in ur WiFi router..