yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wifesabitch:
Another success story!

Didn't do it the way everyone else did. I have to resort to filing a complaint with the BBB but it all worked out in the end.

Got the credit and decided to stick with Android and picked up the Infinity. It is a good day. :good:
[Asus  Eee Pad Transformer Prime] deitiphobia:
Success for me this morning at Pasadena, CA Best Buy. I was out of there in 10 min with my brand new Infinity Tab.

I love this thing! Beautiful screen and way faster than the prime was.
[Asus  Eee Pad Transformer Prime] reardear:
That's great! What did you mention in your complaint? I sent mine in just now. I mentioned the issues (wifi, slow, GPS) and how Asus isn't taking them back. I also mentioned the Sale of Goods Act. Not sure if that is enough... not sure if I even still have the receipt.
[Asus  Eee Pad Transformer Prime] purerage34:
Worked!

I created an account just to say thank you for this thread and to encourage anyone else who may think its not worth trying. I just successfully exchanged my Prime for an Infinity today (Dec 16 2012) at Best Buy and they gave me minimal trouble!

I just said I wanted to exchange it and that I was having wifi and GPS problems and at first the girl said we may only be offering repair services on this as you bought this back in January but as soon as she typed in some numbers to the computer she said "Oh we are doing exchanges on this item so go pick-out what you want" so I grabbed an Infinity and was out the door in less than 10 minutes!

Thanks again to everyone for the advice and encouragement!
[Asus  Eee Pad Transformer Prime] twelvetribes230:
Hey, what did you say in your report.

I just got back from the best buy in Salem, NH and I was so close to getting it done...they even offered an exchange, but I guess the warranty ended on Dec. 7th. But I went to 3 other best buys before Dec. 7th and they all refused even when it was within the warranty period. So I need all the help I can get.
[Asus  Eee Pad Transformer Prime] dragon57:
How could the warranty expire on Dec 7th? When did you purchase yours?
[Asus  Eee Pad Transformer Prime] twelvetribes230:
I forget the date, but the transaction date on my credit card used was 12/23. But the lady at customer service said that the transaction date shows up a couple of days later from the actual order date.

I am going to call the corporate office number tomorrow, if that doesn't work I am filing a complaint at the BBB. This is just crazy. The lady that helped me today said they should have done the exchange, but now it is too late.
[Asus  Eee Pad Transformer Prime] dragon57:
Hang in there. It makes no sense that a 12 month warranty expires before the 12 months are up.
[Asus  Eee Pad Transformer Prime] twelvetribes230:
Thanks. I'll have to bring that up to the people in corporate.
[Asus  Eee Pad Transformer Prime] mkemnitz:
Posting from my new TF700. Thank you XDA for letting me know Best Buy is taking care of Prime owners who were unsatisfied with the Wifi/GPS performance. I'm just getting it setup, but the wireless performance seems great so far. This is the tablet I thought I was buying earlier this year.

Bought in January, no ADH. Walked in with the TF201 in its box with the original reciept and walked out with the Infinity 10 minutes later. Just had to pay some additional sales tax, as our local rate had changed since the first purchase. $1.25 is a very reasonable price for working wifi at both ends of the house.

If anyone is wondering whether or not this is worth it, I'd recommend giving it a shot. I don't know if the buyback program is an Asus thing or a BB thing, but it was extremely simple and painless for the consumer. I'll happily do business with either again.
[Asus  Eee Pad Transformer Prime] matt198992:
Has anyone had any success with this again? I am 1.5 weeks shy of my 1 year manufacturer's warranty and getting the runaround from BestBuy and Asus.

Any tips/ideas? I've went to 1 bestbuy in person so far and talked to their corporate many times.
[Asus  Eee Pad Transformer Prime] matt198992:
Update:

I took it to a different Bestbuy. After calling 3 different stores and calling corporate, I was able to speak to someone that was able to help me. Granted, she seemed to not be paying attention to anything I said, she just sent me a UPS label for returns and said that I could just drop it off. She didn't mention that it was out of warranty or anything and don't think she even cared to be honest.

I took the tablet (2 weeks out of manufacturer's warranty) and the return label to a different Bestbuy. The lady there didn't want to accept it because it was out of warranty, but I politely asked for a manager. They manager was really nice and after talking in the back and getting the story, he said that I could indeed use that slip that was emailed to me and they could send it from the store. They told me that I would be getting a full refund for the tablet and it will be credited back to the same account it was purchased on. He told me it would be around 5 business days or so to get the refund.

Since I use the tablet for work, I decided to buy the new Infinity today as well, since the funds from the Prime will be returned to me. It was even a little cheaper, so I used the extra money for the 2 year protection plan for them.

I just wanted to share my story here and give some others hope. Just keep trying! Also, your best bet is to insist on an exchange for a new tablet of the same model because of the defects, since they don't carry the Prime anymore; They will just exchange for the Infinity. Be persistent and make sure they don't make you get it repaired, you want it replaced.

Good luck all!
[Asus  Eee Pad Transformer Prime] Enzymaticracer:
I'm in the same boat, and have also unsuccessfully returned it, having tried 2 times in store and calling the best buy customer service line twice. I think for the most part users like us that have been met with roadblock after roadblock are ultimately going to end up stuck with it.

I plan on opening my prime and attempting one of the suggested fixes in the "Opened my Prime" thread to see if that atleast improves wifi. As for the I/O problems, just going to be plagued with them until I can afford a new tablet.
[Asus  Eee Pad Transformer Prime] reardear:
I received a reply from the BBB. As I suspected, they said it was outside the 14-day return window and told me to contact Asus...
[Asus  Eee Pad Transformer Prime] shoestar:
I just wanted to stop buy and say thank you to all of the Devs who took time to work on this tablet. I have always been upset with the horrible WiFi connection issues that the Prime had, but I enjoyed the ROMs that the Devs took their hard time to bring to this device despite the issues that were known. Thank you, thank you, thank you.

Having said that, I successfully returned my Prime this morning. Unfortunately, I was unable to to get a refund for the $100 GeekSquad protection. I traded for a Samsung Galaxy Note 10.1. I have a S3 and I have always been pleased with Samsung.

Once again, thank you to everyone who supported and developed for this device.
[Asus  Eee Pad Transformer Prime] reardear:
Update: Local BB contacted me to come in for an exchange or refund.

I suggest finding out who the executives are and sending them a polite, well-worded and non-aggressive email (they thanked me for that). Explain the problems and how you would like them resolved. I received a response literally a few minutes later at almost midnight on the weekend. Though they weren't in the position to solve the problem, they said they would be happy to locate the BBs in my area and urge them to resolve the issues. Monday morning, I received three more emails, one of them being from a local BB! They were all extremely friendly and did not question a thing (except requesting the receipt for quicker assistance). The responses were quick as well. Btw, I'm from Canada.
[Asus  Eee Pad Transformer Prime] cj tfp mobile:
Good suggestion on how to return it.

I send you a privite message.
[Asus  Eee Pad Transformer Prime] MadmanJay:
So are you telling me that you were successfully able to exchange your Prime at a Canadian bestbuy?

I tried to do this early on when this thread first started but was unsuccessful. I bought my prime a year ago (January 2012) so the warranty has likely expired or will be very soon. It was an open box buy and was mispriced at $399.99 at the time (I think someone thought it was a tf101). I have not had any issues with it.... just the weak wifi and slow downs as many report.

If you think there is a shot on getting a TF700 as a replacement then I will give it another try.
[Asus  Eee Pad Transformer Prime] reardear:
Did my return today. The manager I was in contact with told me who to ask for and assured me there would be no hassle. Received a gift card to purchase whatever I want :victory:. I think I'll wait for the Transformer Book.

Replied.

That's correct. Mine was purchased in January as well, and I'm not sure if the warranty will matter much. Not once was I asked when it was purchased (except when they asked to try to look up the receipt in their system when I couldn't find mine). I would mention how I tried to exchange it before the one-year mark but had problems doing so.
[Asus  Eee Pad Transformer Prime] MadmanJay:
Can I ask what store you were able to return yours to? I just tried calling my local store and they still will not allow me to exchange my Prime. They are telling me the return policy is 14 days and that I have to contact the manufacture for any issue.

My one year warranty expires on Feb 2, 2013 so if there is any information you can provide to me that would be helpful.
[Asus  Eee Pad Transformer Prime] shoestar:
Just go down there. Don't call.
[Asus  Eee Pad Transformer Prime] magicalan:
hmm I bought my transformer Prime on March 27,2012. Could I still return it? lol Its been almost a year but i always had a problem with the Wifi. I still have my receipt and I used my bby card to pay..

Thanks :)

edit, it has a small bent where you connect it....people have reported this issue
[Asus  Eee Pad Transformer Prime] dragon57:
You should be able to, unless the agreement they had with ASUS to handle exchanges has elapsed.
[Asus  Eee Pad Transformer Prime] magicalan:
crap. Today somebody wanted to buy it from me for 350 with the keyboard(I want the inifity or the nexus 10 , not sure yet) But if bestbuy works tomorrow and FOR A MIRACLE I will exchange it for the infinity. Kinda hard to believe. Any tips would be helpful. also if 350 its an "ok" deal :( thanks guys
[Asus  Eee Pad Transformer Prime] aznmode:
300 is what i've seen the prime go for normally on craiglist without keyboard. So 350 is an ok deal with the keyboard. But if you're planning to get the tf700 you can reuse the keyboard rather than selling it for another $50. The most you can probably sell the set for is 375 or atleast thats probably what most will pay. I suggest check craiglist in your area or even ebay so you can get an idea how much you should sell it for.
[Asus  Eee Pad Transformer Prime] magicalan:
I went today to best buy and returned the Prime and the keyboard for a brand new infinity aswell as a new keyboard and even got 50$ for it(the keyboard) am so pleased! :D now am thinking of trading it for a nexus 10 :(

what do you guys think about the nexus? am loving everything about the infinity dont get me wrong. but the nexus screen is awesome (played a video on it and it looks washed, and the audio is awesome)
[Asus  Eee Pad Transformer Prime] aznmode:
If you want the kb features I suggest you keep the tf700 and just unlock it and install cleanrom inheritance 3.2. As much as I like my n10 its just not the same without the kb with extra battery power so I still have my tf700 as I use it more often. I bought an n10 about a month ago. Returned it. Then last week I felt I should try it again. But I still barely use it so its going back again.
[Asus  Eee Pad Transformer Prime] uapyro:
Agreed with the Cleanrom Inheritance. Plus if you get the Best Buy warranty, you can root/unlock without fear since you can just take it back if something happens. For things I carry around with my all the time, I'd be freaked out not having a warranty to cover drops/spills.
[Asus  Eee Pad Transformer Prime] kittles3069:
+1

Worked for me too.

Brought mine in yesterday. The girl at the Customer Service desk "Guaranteed" me that it would have to go out to service for 2-4 weeks...

20 minutes later she goes "Oh, nevermind... Parts are no longer available. We'll exchange it for you."

She was awesome though. I didn't have my receipt since it was bought by my dad out of state. And she spent15-20 min looking up 10 different phone numbers and addresses it could've been purchased under.

The kicker was I bought the keyboard/dock off Amazon in December... and they gave me store credit for that too.

BTW, mine was Unlocked and rooted. She never turned the unit on.

Soooo weird I just stumbled on this thread yesterday looking for info on if we could load Windows 8 RT on the Prime yet...
[Asus  Eee Pad Transformer Prime] MadmanJay:
Damn you Americans. :) I am having no luck exchanging my prime in Canada. I've tried several stores and as a last effort tried sending an email to customer service and this was my response:

--------

Thank you for contacting Best Buy regarding your issue with the ASUS Transformer Prime (TF201). We do sincerely apologize for the issues you have had with this product and understand your frustration completely. We have received several complaints from customers who had purchased this item over the past few months, and we had concluded already that the problems and defects were from the manufacturer's end, and they were primarily responsible for them. While our company*always tries to ensure that we retail*products of the highest quality, we always cannot be entirely responsible for the products that our manufacturers supply us with.

*

With having said all*that, while it is true that Best Buy*has been*exchanging the TF201 model for the new TF700 model for customers, this has primarily been something that has been carried out by the Best Buy US locations, and not by Best Buy Canada. As far as our customer service department is aware, our stores within Canada have not been authorized to carry out such a procedure. Besides this, we have to maintain the policy that this item cannot be returned, since it is well past its return time frame of 14 days. You can go ahead and speak with the General Manager at any one of your local Best Buy locations, and they may be able to advise you better regarding this situation.

*

We apologize for not having provided you with a satisfactory resolution.

*

Thank you for choosing Best Buy.

-------
[Asus  Eee Pad Transformer Prime] yeee707:
So you were able to return it without a receipt? How did they know whether or not you bought it from Best Buy?
[Asus  Eee Pad Transformer Prime] vitalero:
I bought my in florida on a vication, im from israel.

I contact asus they gave me the company in israel that will take care of the service, now this guys asked me to bring it to them, so i did and now its gonna be there for 10 days they said they will "fix" the problems, i even offered them 100$ and my prime is till under warrenty they said they will try to fix it and send it back after 10 days or send me a new prime.. which ofcourse will have same issue :/

Any tips maybe?

Did anyone get a mail from Asus that says maybe " yeah we know we ****ed up " or something like that?

TY :)
[Asus  Eee Pad Transformer Prime] ScottIsMyName:
Just came across this thread. I bought mine December 26th, 2011. Do I still have a chance of getting an exchange/store credit?

I'm assuming my best bet is taking it into the store?
[Asus  Eee Pad Transformer Prime] uapyro:
No clue at the point, though yeah, it is best to take it in the store. It seems near the end of the thread people were told on the phone they weren't. Presumably to make it easier on themselves in the store and not having to do something they didn't want (returning the item).
[Asus  Eee Pad Transformer Prime] Bait-Fish:
Thanks to many in this thread, I successfully got a full refund and prorated refund of their extended warranty. I did this with a couple weeks left on the warranty, bringing it to Best Buy, and asking them to do a warranty return. Just explain your problems and that is all. Walked out with a gift card. Unfortunately BB doesn't carry the Nexus 10.

Thanks again, XDA TF201 users. I do enjoy when the community comes together and makes things better for all, which you did.
[Asus  Eee Pad Transformer Prime] TBagwell:
That topic is really interesting. :)

I wonder if I could return mine, bought in France, and especially to a seller that is dying by now (went bankrupt, named Surcouf). Anybody in the same case here?
[Asus  Eee Pad Transformer Prime] the_game_master:
I guess I can give this a shot. I just printed out my order receipt from BestBuy.com , I bought my Prime on Dec. 23, 2011 .

I don't know what to argue though, GPS not working? Even though it never worked, (and ASUS removing it as a feature spec), my GPS extension doesn't even work so well, everytime I try to use the navigation on Google maps the app just closes.

I could show them the horrendous Not Responding Wait/Close messages from the browser.

In all hopes that Best Buy will acknowledge some manufacture warranty from ASUS and give me store credit?

---------- Post added at 03:30 PM ---------- Previous post was at 03:28 PM ----------

The OP was talking about ADH or accidental damage handling, or you folks sure this is not needed to do this exchange?

or Best Buy's famous in-store warranty?

I didn't get any of that stuff when I got my Prime.

I'm sure if I had it I would have had more leverage power when it comes to negotiating an exchange. I was able to do that with my Xbox 360 a few years ago.
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Ordered mine online in Feb. Just took it in unlocked but put back on the stock ROM from a backup. No ADH.

Kind of a funny story getting a refund. The guy saw it and told me "Wait until I can help you." I happened to get him anyways. The first thing he asked was "You want the Infinity?" I said yes. From there, he did all the work. He did notice that it was unlocked but he seemed to know what he was doing. We were talking and he traded his in for an Infinity and had it unlocked and everything. Then we started talking about this thread. Lol. All in all, I think it depends on who you get. If first you don't succeed, try again.
[Asus  Eee Pad Transformer Prime] NeoMagus:
If your GPS is dead just use GPS Test and show them it sitting on 0 satellites, thats what I was going to do if they gave me a problem they never even turned it on, not like its hard to show the wifi range is terrible either
[Asus  Eee Pad Transformer Prime] blackinjun:
I am the OP and ordered mine online delivered 12/27 or thereabouts

I did exactly what I said in the OP nothing special and did not mention manufacturers warranty the CS brought it up. I probably did sound put upon by the whole situation but did not complain about BB just ASUS
[Asus  Eee Pad Transformer Prime] Got_Nukes:
So I went to my local BB to survey the land, and they still have the prime on display and one in stock for the original price. Think I'll wait to try the exchange until the Prime is no longer in stock.
[Asus  Eee Pad Transformer Prime] blackinjun:
YES i took the shipping slip in
[Asus  Eee Pad Transformer Prime] Mrke1:
Exchanged hassle free this afternoon. Explained the wifi/bt issues and they exchanged for a similar priced tab.
[Asus  Eee Pad Transformer Prime] blackinjun:
Honestly if you have your receipts and especially ADH I don't think it matters. ASUS has stated GPS does not work and if thats why you are bringing it back tell them. If they say we have to give you the one in the store the let that happen open it their and show them the problem then have them order the infinity. Better yet if the say that tell them thats what you want to do to give them the option of not opening a new one.
[Asus  Eee Pad Transformer Prime] blackinjun:
FYI for those of you that ordered online and got a 50.00 credit per my microcenter thread, this will be an issue. When they go to return it their system will say cannot return amount exceeds original purchase. They had to do mine through a no receipt exchange after 90 mins. but I will say the tried everything and were polite and apologetic about me waiting. Apparently the 50 price match is not really in the system and it shows them a 499 refund for an item that has already had 50 refunded which gives the computer a conniption
[Asus  Eee Pad Transformer Prime] NeoMagus:
The champagne sku is now up for 32gb that were gonna swap , looks like it might be a longer wait but its in the system now
[Asus  Eee Pad Transformer Prime] Skullmonkey:
I got the credit and had no problems. I got the full price back. Basically, Best Buy gave me $50! :D
[Asus  Eee Pad Transformer Prime] the_game_master:
I'm going to head over to Best Buy today before they close at 6PM EST and give this a shot. I'm in the process of backing up my apps and data right now. Never bothered to use this app before, hopefully I'll be able to restore my apps if I am successful and get the Xfinity.

I'm going to have to wipe out my email accounts on this thing too.
[Asus  Eee Pad Transformer Prime] jjflemin:
does anyone know Amazon's stance on this? There is probably no way for me to exchange, but if someone has any ideas I would love to hear them.
[Asus  Eee Pad Transformer Prime] Vaanhoot:
I tried to do this in Canada at 2 different Best Buys and both places told me they will send it in to Asus for repairs. The tf201 is still in their system in Canada and kept pushing for repair until the reciept was printed and just changed my mind at the very end. Doesn't work yet in Canada.
[Asus  Eee Pad Transformer Prime] brianj1970:
Just chiming in with another success story.

I received my prime back on January 26th, ordering online with in store pick up. I was ready for headache when I went in, I had no receipt or ADH. Luckily I did have the original packaging. Surprisingly I had no resistance from them exchanging it. They looked up my purchase, I clearly stated and re-iterated several times the poor WIFI reception, almost non existant GPS, and the constant crashing with any game more intense than Angry Birds. I fired up a game of Nova 3 to demonstrate to geek squad. I've got an Infinity on order which should arrive next weekend.

Moral of the story, don't hesitate to take your tablet back to them, even if it's been quite awhile.
[Asus  Eee Pad Transformer Prime] mj23kb24:
Okay so I talked to a geek squad member over the phone and told him about my first RMA expirence and how I didnt want to go through them again. I asked him if there was a way to go through them instead. He responded with a No unless you had ADH. So I sayed I thought you serviced products you sell and he stated that they dont status Asus tablets only laptops. So no luck here.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I feel bad for you guys making it harder than it should be, if they tell you no go to another one ask for an exchange with your receipt and packaging and they can put it on a gift card doesn't matter how long its been because they ring it in under manufacturer defect that is what you want to exchange it for GPS wifi whatever is wrong with yours but mention that dont mention anything else

now you Canada guys it truly might not work for only reason its working is because Prime is not in the system here
[Asus  Eee Pad Transformer Prime] mj23kb24:
I will try again sometime soon,I know he could do it just wanted to make it difficult for me.

I want a infinity though, and my prime doesnt get any GPS nor does it get good wifi. I dont have any other best buys in my town either.