yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] the_game_master:
It worked, only difference, is that I find myself ordering the Infinity myself. Did the store order order the infinity for you guys?

The girl behind the customer return booth initially sent me to the geek squad guy, so after I showed him how the wifi was weak and the GPS was non-existence. Thank you GPS Test, you work like a charm. I showed him how GPS Test fires off showing satellites on my phone just fine.

He was like it's passed the 6-month exchange plan but he knew it was still under manufacture warranty and sent me back to the girl. She was initially going to swap me with a Prime they had in stock but I told her I don't want to deal with another potential defect and that there's a new model they released that fixed these issues. She asked another girl nearby about the new model. The other girl told her yeah, it's the Infinity.

She gave me a store credit card to purchase it online.

;)

$529.64 refunded. My $5 reward money I used back then wasn't. (I should have mentioned that to her, she probably would have bumped it to the $534.64 but oh well. The exchange worked. Now I'm about to order the Infinity.
[Asus  Eee Pad Transformer Prime] Enzymaticracer:
I didn't make it hard on myself... I specifically asked for an exchange under the manufacturers warranty, I just got stuck with a lame geek squad guy that kept refusing to acknowledge that there was any problem at all with my tablet and refused to do anything with it.

I may try again sometime this week, but it'll have to be the same place because the next closest BB is over 45 minutes away.

It's probably just all going to depend on if you get lucky with the geek squad member or not.
[Asus  Eee Pad Transformer Prime] the_game_master:
LOL nvm, a look at the receipt says the $5.00 too will be credited to my account. Sweet dog. :laugh:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just try customer service next time if your Prime is as bad as mine was it may be worth the drive to another store that will do it for you
[Asus  Eee Pad Transformer Prime] ImYoungxD:
Just exchanged my 7 month old prime for a gift card that I'm going to buy an Infinity with.

I went to Geek Squad. Told them I wanted to replace my Prime because of poor wifi, bluetooth and no GPS plus 4 hot pixels. Also included that I was under the manufacture warranty. He turned it on, puts it back in the box and took me to Customer service where I was given store credit. Took like 10 minutes. No problem. No questions asked.

She told me that the Prime was in stock in their store and I could go get it from the back but I replied that I wanted the newer version and I would order it online so she gave me store credit.

Thanks for the info. Good luck everyone.
[Asus  Eee Pad Transformer Prime] jyan_osu:
You know what's funny. I left the store having an Infinity Pad on order and exchanging my Prime, but checking online there's one in stock in the same store that I exchanged it. Didn't bother to go back and ask for one.. *sigh* Whoops.. Not a problem as I should concentrate on other items this week .. oh well
[Asus  Eee Pad Transformer Prime] the_game_master:
I'm actually kind of glad I got rid of that Prime, as I was wiping off the Prime with my microfiber cloth preparing to box it up. a small part of the "S" of the "ASUS" logo on the back had chipped off. I'm like WTF, you mean that ASUS logo was just a cheap stick on lettering.
[Asus  Eee Pad Transformer Prime] demandarin:
talking all that smack and still getting the infinity..lmfao. Congrats on your refund. I know from now on, ill buy things from best buy and not Gamestop. after 30days with Gamestop, you on your own. definitely was smart of people to use best buy exchange policy. best buy rocks!

damn..lol. Gamestop blows. I have another method I could go to get a refund if i wish. just don't feel like waiting a long time for refund check. I wonder if they could just direct deposit it into my account..lol. ill see how things go. still have a long time before 1yr. warranty ends. I might hold out till windows tabs drop. who knows.

enjoy your new infinity once it arrives. don't be surprised if i pop up with one eventually.
[Asus  Eee Pad Transformer Prime] tateg:
Is anyone who unlocked worried that when they actually get around to sending it to ASUS that Best Buy will come after the $500 when Asus refuses to exchange it?
[Asus  Eee Pad Transformer Prime] NeoMagus:
I wasnt unlocked so no...

Lol man everyone would jump off the Prime ship if they could. I have a feeling the Infinity I will get will be a C6 hopefully the batch is better than my C1 Prime was even if the wifi/bt is still bad it was worth it for the screen and T33
[Asus  Eee Pad Transformer Prime] the_game_master:
lol, you got me,

I got to thinking I better give the Infinity a try since I already have the keyboard dock, and I saw this post from the Xfinity board that ASUS pushed an update that fixes IO issues even it had http://xdaforums.com/showthread.php?t=1800725

realizing if the news of this Prime exchange at BB was true, I better not let this slip past me. I probably would regret not taking advantage of it while the exchange opportunity is still there.

I feel your pain, Best Buy may be kind of lousy but they do have some good exchange policies, I didn't even know that online purchases can be exchanged in store for 6 months.

---------- Post added at 07:14 PM ---------- Previous post was at 07:13 PM ----------

I never unlocked my Prime, I didn't see the need because I skeptical that any software fix from root would fix the Primes issues.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Having worked in Geek Squad, not even worried a little.
[Asus  Eee Pad Transformer Prime] demandarin:
yeah, its good not to let it pass you buy. I know if i got mines from best buy, I would likely do the same thing also..lol. I'm checking on some other things to see what can be done. Infinity pad hardware revisions THST addressed primes faults are too much to ignore. especially if places like best buy allowing people to exchange. I have dock also. so I'd keep dock to use with infinity pad if i ever got one.

one thing though, people better take advantage of this asap. I have a feeling it will stop once Asus catches wiff of what's going on. this is kinda like a free upgrade(I know prime is paid for but allowing people to get refunds/exchanges after so long is great).

best buy prime owners are lucky mofos...
[Asus  Eee Pad Transformer Prime] blackinjun:
Hey D long time since I've seen you. Actually I haven't been here awhile
[Asus  Eee Pad Transformer Prime] sdynak:
sign me up...order done and expecting to receive between the 1st and 8th.. so glad I held off sending to RMA.. helped my sons friend worked at the BB.. was standing right there when I walked in..
[Asus  Eee Pad Transformer Prime] crystalstylez:
Add me to the list too :D. Mine will be here on Tuesday. It was a painless process. I let them hear the sound of the broken vibrator. They didn't give me a hard time at all. They could not find it in the system so they gave me store credit. I had them order the TF700 in store on express shipping. Had to buy a new year of ADH with it but no problem to me.
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
How are you planning getting a refund? I also purchased mine from Gamestop
[Asus  Eee Pad Transformer Prime] GS_Dan:
I got mine from PC World and they only sell the 300 now, so that's me screwed. Ah well.
[Asus  Eee Pad Transformer Prime] hellalucard:
I also returned my prime today for light bleed and a dead pixel that I got back in February at bb.

Getting my tf700 in 3-5 days :cool:
[Asus  Eee Pad Transformer Prime] richardmkovach:
Does anyone know if staples honors the manufacture's warranty like best buy? I know the do not sell the infinity yet, but maybe I could convince them to give me a refund.
[Asus  Eee Pad Transformer Prime] hellalucard:
Ohh and also I was unlocked too.

But I left it on so when he checked it it didn't have to but and show that I'm unlocked.
[Asus  Eee Pad Transformer Prime] jrkart99:
Should i go back to stock and unroot? I got my receipt from my friend who bought it for me. Also did you factory reset before going in?
[Asus  Eee Pad Transformer Prime] hellalucard:
All I done is install AndroWook with a complete install and the stock boot screen. Also I didn't unroot and just left it on in the box.
[Asus  Eee Pad Transformer Prime] jrkart99:
Doesn't it pop up androdroot or device unlocked on the boot screen? I guess i could leave it on, show the gps doesn't work, and then factory reset after they agree to exchange.
[Asus  Eee Pad Transformer Prime] hellalucard:
That's why I left it on so he didn't have to boot it up. Also I would do the factory reset before you go.
[Asus  Eee Pad Transformer Prime] CrazyKoala:
Hi. Has anyone tried to get an exchange out of USA ?

I live in Singapore and I'm stuck with my (unlocked / but stock .21 rom) prime with weak wifi.

Is there a way I could get a swap to finally have a working wifi ? BTW you guys managed to swap without extra cash a prime for an infinity ? even though the infinity available are 64gb only ?

My prime is 32GB only.
[Asus  Eee Pad Transformer Prime] Trill43:
skeptical

As a former employee I dealt with Mobile and some Geek Squad services and this is very possible with adh but without it I don't see how thisbeing serviced despite everything I've read. Its a manufactures warranty not the stores so unless your within your buyers remorse period there isn't anything they can do but give you information and what to do to send it off to service. I'm glad this is working out for you but unless this has internally been stated to do so that isn't normal behavior. BestBuy doesn't honor warranties that's the manufacture and buying from an arthorized retailer ensures it has a warranty.

I'm in the same position with my Prime but RMA it last week and they already have had it since Friday so waiting to see what happens. I had wifi, GPS, and green camera issue
[Asus  Eee Pad Transformer Prime] crystalstylez:
There are 32 gb tf700s. That's what I ordered.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Don't know about worldwide this is US only as far as I know somebody for Canada said it didnt work because Prime is still in their system. We are swapping for 32 GB even swap - they sell both 32 and 64 here.
[Asus  Eee Pad Transformer Prime] tateg:
I asked about this when I returned mine and was told that they only did this with certain vendors and only certain vendors allowed them to take it back and still get a refund, like Apple, Asus and a few others. Essentially Best Buy is just being the middle man between Asus and the customer as long as it's still under warranty. This is why I asked earlier if anyone unlocked was concerned about BB coming after them for the out of warranty return. anyway, at first the service tech and the service rep didn't know if they could take it back, but once they it looked up in computer and verified it there was no problem.
[Asus  Eee Pad Transformer Prime] jmikeb92:
Anyone know if Staples will honor that?
[Asus  Eee Pad Transformer Prime] id10terrordfw:
As a former DCI this is incorrect.
[Asus  Eee Pad Transformer Prime] tateg:
What's a DCI?
[Asus  Eee Pad Transformer Prime] demandarin:
Likewise. IM still around. I got me a nexus7, which I love, so ive been busy over there flashing motley's kernels & such. developement is blowing up over there.

Possibly through asus directly. still thinking about it. plus depends on how long the whole process would take. we will see. I really like my prime but if given opportunity to exhange/refund based on universal hardware defects on all dwvices, then id want the newer infinity pad also.
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
Cool keep us updated on how that goes. If it works I'm sure those of us who purchased from anywhere other than Best Buy will appreciate it.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Geek Squad supervisor.
[Asus  Eee Pad Transformer Prime] ugotproblemz:
i coulda have exchange mines for the tf700 but apparently the bestbuy that i went to HAVE the tf201 in stock, which screwed me over.

i dont mine swapping out for a new one since it was C5 model i think....

but the thing that pissed me off and had me walking away was the fact that BB wanted to charge for the amount that i've price matched.....

did anyone with price match experience this? and imma try another store after work...
[Asus  Eee Pad Transformer Prime] erick0423:
Where did u buy your prime is it online store or local bestbuy store? I have prime match for 100$ off bought my prime online,use it for 7 months and return it 2 days ago, they did even know that I had a price match. So I'm guessing is different when u buy online.well try different store good luck
[Asus  Eee Pad Transformer Prime] ugotproblemz:
Same here, i ordered it online and picked it up in the store near me. which then i price matched it to microcenter (b.c if i order from the store they claim they dun view MC as a competitor) I also got a $93 dollar credit so i paid $450 for it. But when the girl tried to ring it up on the comp, it said something about paying...

imma try another store later, theres plenty here in the city.
[Asus  Eee Pad Transformer Prime] mattck:
Took my prime back to Best Buy today - no problems exchanging it for an Infinity. The store didn't have one in stock so they're shipping it and should be here in the next few days.
[Asus  Eee Pad Transformer Prime] sdynak:
Was linked to XDA.. nevernimd .. delete
[Asus  Eee Pad Transformer Prime] NeoMagus:
Really now it wouldnt surprise me if this gets shut down
[Asus  Eee Pad Transformer Prime] rp3:
Going to try this today or tomrrow

I'm going to try this tonight. I bought mine off of ebay a month ago (for 440 with keyboard and extra accessories). The seller bought it from Bestbuy.com and gave me the receipt. This is my second tablet, replacing a Samsung Galaxy Tab 7.0 plus I bought in April. I stumbled upon these threads while searching for more details about CM10. I did a TB and put back the stock rom for unlocked Primes. Hopefully the warranty exchange is successful.

I'm conflicted though between getting the Infinity or taking credit towards the upcoming Galaxy Note 10.1. Either way, I'll be selling the keyboard as it doesn't fully match the Infinity.
[Asus  Eee Pad Transformer Prime] NeoMagus:
After reading this thread and this thread it seems 700 still has same wifi/BT problem.. what I exchanged my Prime for, real disappointing I'm really considering just canceling my order now and getting something else
[Asus  Eee Pad Transformer Prime] clj03:
I received my Infinity last week and so far haven't had problems with wifi and BT. Yes there is some drop in speed on my infinity going from 24 mb to 16-18 mb. That was tested using speedtest and running pandora in HQ mode. Still been usable for streaming crackle and for streaming videos from my pc which I could not do with the prime. So far been very impressed with the Infinity. I'll try to do some more testing with screen shots of speedtests and such this afternoon. If there is anything specific to test to help you please let me know and I will see what I can do.
[Asus  Eee Pad Transformer Prime] ugotproblemz:
lols same, after reading the development section of the tf700 i got a lil scare too...but then again...its just been a month
[Asus  Eee Pad Transformer Prime] NeoMagus:
See I can live with the bandwidth clj is saying. Its the people saying they got 20meg connections dropping to 1 meg, thats exactly what my Prime did. Last firmware dont know if it was placebo or with the wifi update or what but it got a little better to 2 megs. Don't even want to bother with it anymore to be honest exactly why I exchanged soon as I read this thread
[Asus  Eee Pad Transformer Prime] Got_Nukes:
Tried to return mine today. Customer service took it straight to the geek squad. They played with it for a while , walked around the stored streaming youtube. He acknowledged the app was laggy, went to youtube in the browser it worked good. Bottom line he couldn't find a reason to send it back.
[Asus  Eee Pad Transformer Prime] erick0423:
Well you should say GPS wasn't working. It takes time to look for signal. :) just say to them you need a working product and bestbuy honor manufacturer warranty since u buy your prime at best buy and not from Asus.they the one who should taken care for any service that needed on ur device.stand your ground good luck or try different store
[Asus  Eee Pad Transformer Prime] mritek:
What does b/t problem mean
[Asus  Eee Pad Transformer Prime] erick0423:
Bluetoot
[Asus  Eee Pad Transformer Prime] NeoMagus:
You lose a lot more downstream bandwidth than you should when using your wireless and bluetooth connections together possibly because of the module they used - example using bluetooth headphones with netflix or google play music seems to be different from batch to batch some acceptable some not my C1 Prime it was bad there is a whole thread about it here
[Asus  Eee Pad Transformer Prime] jjflemin:
do you think there is actually a chance we could get refunds or exchanges through Asus? My wifi is pretty bad and my GPS is nonexistant. I'm locked and running the most recent firmware, but get ANRs like crazy and forced reboots daily. Sad thing is I got it from Amazon in January so I can't do the BB exchange. I would have returned it within the 30 days, but they promised firmware updates would fix these issues and now I seem to be SOL.
[Asus  Eee Pad Transformer Prime] TechSavvy2:
Wow. They just took mine back too. Didn't even ask questions. I told them it had bt/wifi/gps problems and was waiting to change it out until a fix had been released from Asus and they said they knew exactly the problems I speak of. Refunded the full amount to a best buy gift card on a manufacturer defect and I've had the tab for about 4 months. Crazy thing is, they refunded my keyboard dock also. Gave me a full $708 with tax and everything. Then I got a new laptop and with student promo also got given a free xbox 360 to sell on eBay, lol. Crazy this all happened.

I guess thanks for creating this thread. I never would have even thought of this until I saw it here.
[Asus  Eee Pad Transformer Prime] Arun01:
Wow now I wish I had bought mine from bestbuy instead of GameStop lol. I sold mine 2 weeks ago.
[Asus  Eee Pad Transformer Prime] the_game_master:
did you see my post in that other thread. This issue affects the new iPad too.

BT streaming /Wifi streaming conflict is not just an ASUS tablet issue.

BT is transmitting on the same frequency as Wifi.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I don't own a new ipad. I also own a Droid, Incredible, Bionic, Galaxy Nexus and Nexus 7. None of those devices exhibit this behavior, whereas only my Prime has. Very concerning to me 700 still exhibits this problem most likely because the combo chip they used sucks. I was hoping it was more the metal back causing interference with my Prime but looks like thats not the case. I'm going to wait and see if the Infinity I get has this problem, if it does just going to exchange it out for something else (going to be done with the Transformer line.) Hopefully 700 I get is issue free would really like to report back. Would also like to hear from other Prime owners who were in my situation with bad wifi/bt how they ended up.
[Asus  Eee Pad Transformer Prime] jrkart99:
it works!

update: took my prime in unlocked, rooted and with wookie on it. Left it on just in case anybody wanted to poke around it. Went right to customer service, stated my case, asked for an exchange, they stated that it wasn't even in their system anymore but there were some 201s a few miles away if i wanted a straight up exchange, told them I would just take the store credit and shop online. (She actually offered me a iPad 2) They took it back without even batting an eye, no testing it,... there was a question of whether it was serviceable or not, and it wasnt. I was gearing up all last night for a battle royal with the geeks,... nobody questioned it, already had my files backedbup on the ext-sd and popped that out and they let me factory reset it right on the counter. Gave me the store cred and breezed out. Stopped at a BB closer to home and tried to order the infinity and they said it wasn't even online yet, (which it clearly is because i just came home and ordered it in the same color with next day shipping). Extra cost of $17.25 after store credit. Easy as that.

Just go in and be nice, smile. All i said is that i got this as a xmas gift, I waited 6 months with the updates, but it didn't fix my wifi/BT/GPS/random reboot issues. Play it up that they don't even have it in their system 7 months after it was released if you have to. ("Why is that?" I questioned. she had no answer.) I said that i really loved my tablet but i can't work with it if loses connection, or decides to reboot and kill my work. I made mention (after I received the credit and during my factory reset) that Asus kinda gave me the run around, stating that things will be better, things will get more stable, but it just never came.

Done and done.
[Asus  Eee Pad Transformer Prime] nazstallion:
Same thing here! I said I had WiFi problems and that there's an upgraded version that address that issue. They exchanged it for me no questions asked for the Infinity. Wasn't in stock in the store, but he shipped it to me with free overnight shipping. Should get it tomorrow or Wed! Thanks to the OP for the idea. I thought I was SOL. My Prime was one of the ones without a recognized serial number and therefore would not get OTA updates. I was several versions behind cuz I just stuck with the most stable version I read about on here. I even completed an RMA with ASUS a few weeks after I bought it to fix that, and not only did they not fix it, they sent it back to me with a Taiwanese build, rather than the US build I had previously. What a screwy company. Oh well, here's to good luck with my new Infinity!
[Asus  Eee Pad Transformer Prime] mj23kb24:
Update I called them and got it okayed through a sales associate and a Geek squad member so I went into the store which is about a 15 minute drive and the lady I spoke to recognized my case and directed me to the Geek squad desk. After about a 5 minute wait the Geek squad member got to me and said he couldn't do anything through the Asus warranty. Very unpleasedcustomer at this point.
[Asus  Eee Pad Transformer Prime] the_game_master:
you're the luckiest of them all, how did you get them to ship it to you with free overnight.

That's ridiculously wild IMO :good:

I ordered from home, and used Ship to store. I won't be getting the Infinity until Sunday unfortunately.
[Asus  Eee Pad Transformer Prime] krispy521:
Has anyone got Best Buy to do the exchange without a reciept?