yashsingh1/xdaforums huggingface dataset:
[Thunderbolt General] quickdraw86:
You washed it, intentionally? I've heard that asurion has stock of the bolt and that they will for awhile, but you could always call them to check.

*Thunderbolt 4G*
[Thunderbolt General] jimmyco2008:
If you can, wait until Asurion or however it's spelled runs out and starts replacing Thunderbolts with, phew, who knows, at least the Rezound.
[Thunderbolt General] otto888:
Anyone know if reps are connected by our location? Anyone in Alabama/Tennessee area try to get a replacement? Got a simple machine wearing out my power button(3 TBs had broken power buttons) for a GNex...
[Thunderbolt General] htran35:
I live in Louisiana. I got a rep to send me a replacement Thunderbolt. The rep told me that he could only give me a different phone if the Thunderbolt is out of stock. I let you know if I end up getting a Thunderbolt or another phone when it get shipped to my house.
[Thunderbolt General] jimmyco2008:
This power button thing has me a little concerned, since getting a new phone would be tiresome without a new contract....Luckily, I have two, one sits in my closet with a broken headphone jack until the day I need one of its parts...that sounds weird, you get the point though.
[Thunderbolt General] theredspecial:
That's very hard to believe. The tech who created the order (while on the phone with the recipient) would have had to order the different phone AND battery, as well as making sure that you consent to receiving a different device. Think how upset some would be (many don't care about having a newer/better phone) if they were sent a different phone and had $100+ invested in accessories.
[Thunderbolt General] htran35:
My order history is showing that they will ship me a certified Thunderbolt. I hope I get another phone in the mail though but it won't probably happen. The phone should arrive on Tuesday. I will update after I receive the phone.
[Thunderbolt General] squeezyb:
I also put in a order for a replacement phone in Friday. They told me a thunderbolt was being shipped. We will see. Keep you guys updated
[Thunderbolt General] felixaj:
Has anyone gotten their replacement phones yet from orders last week? Also, was it showing a replacement thunderbolt in the order status and you received something else, or did the rep tell you that you were getting a different phone?
[Thunderbolt General] Phaded:
I got a Rez in exchange for both mine and my wife's bolt. If you're on your third phone for the same issue just complain about build quality but that you love HTC hardware.

I bought an Eris for $1 on wirefly. Since I've had the DiNc, bolt, now Rez. Haven't paid for a single one.
[Thunderbolt General] intender:
No, my truck broke down one night about 2 a.m. and after getting it going again I was covered in dirt and grease and in a bad mood. Came in the house and threw all my clothes in the washer and jumped in the shower. 5 minutes later I realized my phone, bluetooth headset and wallet were still in my pockets. After 2 days in rice my phone was fine but the Bluetooth never worked again. Luckily I had the insurance from best buy on it and got a stereo headset and another plan for $12.

Biggest problem with the phone just recently started. When using data(3g and 4g) or WiFi it will freeze for about 5 seconds and reboot. Also just randomly shuts off on its own. Complete power down. No lock up or anything. I'll be using it sometimes or in my pocket and it just shuts off. Went back to stock and still had the problem so re-rooted and been waiting till it just drove me nuts to swap it. Hoping for a better phone or at least lower cost for insurance replacement.
[Thunderbolt General] furrari:
I just received my replacement rezound today. I'm in Colorado and there wasn't any thunderbolts in stock so i got a rezound.
[Thunderbolt General] Kitten Mittens:
So it would cost me $100 for a replacement device, it's not worth the money to me unless the replacement is a Galaxy Nexus. Is there anyway to confirm with them what replacement device they will send before you complete the replacement process over the phone? Or are you guys just going for it and praying for a nice upgrade?
[Thunderbolt General] htran35:
Since you are paying a deductible, I am guessing you are going through insurance for a replacement. If you are going to get a phone replacement through Asurion, you might just end up with a Thunderbolt. Some other forums are reporting that Asurion still have Thunderbolts in stock. Most of the members who are going for a replacement are using their phone warranty. So, the phone replacement would be free. So, if you are planning to go through Asurion, I would be careful because people are reporting that they are receiving Thunderbolt still from Asurion.
[Thunderbolt General] Kitten Mittens:
Well, I might be under warranty actually, how long does it last from when you upgrade? I'm guessing a year?
[Thunderbolt General] htran35:
Warranty is supposed to only last one year from the date you bought your device. I heard that some people are still able to use warranty even though they are one or two months after their "one" year warranty. They may have just gotten lucky with getting a nice Verizon rep though. So, the answer is one year.
[Thunderbolt General] ATHORNFAM2:
Sounds like I should jump on this and get a free upgrade only paid 170 got this phone
[Thunderbolt General] scottthreet32:
All devices come with a one year warranty ,swimming, bouncing, phone death voids that warranty

$6.99 a month extended warranty priceless adds warranty until whenever
[Thunderbolt General] squeezyb:
received my replacement today... its a thunderbolt. this time half the touch screen was dead, shipping it right back. maybe they will hook it up on the next one :P
[Thunderbolt General] drunkdirishman:
Just got mine today as well, fortunately it was flawless. Glad I didn't have to go through the merry-go-round return cycle.
[Thunderbolt General] Vince556:
Received my replacement yesterday. They were out of thunderbolts when i called Friday. I am in Indiana and I think it shipped from Texas. They sent me a Droid RAZR. I have only had HTC smartphones for a while and really wanted a rezound but this is a nice phone. I like HTC but the thunderbolt was starting to have a lot of problems.
[Thunderbolt General] staveandor:
This may be a stupid question, but my phone is out of the "1-year warranty" time frame, and the headphone jack isn't working right anymore; it only plays out the left speaker. I'd like to get service, but I'd prefer to get a new phone, since this is my 3rd T-bolt. Normally, I've gone into a store and talked to someone about a replacement... but even after reading this thread, I'm somewhat confused.

What is my best option for the possibility of receiving a different phone as a replacement? Calling 611, going into a store, or contacting Asurion?

BTW: I live in AZ, and I have insurance on the phone.
[Thunderbolt General] scottthreet32:
Call customer care explain your problem each phone comes with a 90 day warranty from verizon when was your last replacement

The certified Clnr comes with a 90 day warranty

Sorry I forgot about the oxy moron warranty thing

Don't like the csr's answer ask to talk to a supervisor
[Thunderbolt General] staveandor:
Thank you very much! Do you think it's a good idea to go stock before calling? Can they track my Rom and blame my problems on that?
[Thunderbolt General] scottthreet32:
Ah everyone here recommends to unroot and set up the way it is when u buy it.

Rules out the blame game if u have extended warranty its handle thru verizon

Unroot do whatever it is to make stock

Hard reset and bulls$%t thru the rest of it.

Mention you just did a hard reset and your my last option must be a hardware issue
[Thunderbolt General] gammaxgoblin:
They may ask you to go to settings and tell them the software version, so yes, back to factory. You have to do that anyway, rooting voids warranty.
[Thunderbolt General] scottthreet32:
When it comes to warranty my luck I **** with phone I may duck it up so I don't duck with it
[Thunderbolt General] 1swttibby:
I called on day one of this thread. Boy is the internet educational. Love the phone but I had a galaxy s II before this one. They said they were out of sock and said they could send me a Droid Charge. As I saw this as a downgrade I said no thank you Id rather stick with a phone that only has a sensor that doesnt work correctly. As I was hoping for a rezound they told me sorry but thats a no go. I called back later and spoke to another Rep. They sent me a thunderbolt... As a last ditch effort once I Recieved the new Thunderbolt i called and told them it would not hold a charge. The Rep explained hewas very sorry but they were out of stock on the hunderbolts. To keep me as a happy customer they could offer a 32gig Droid Razr. It will be here in the morning. As I happily accepted. No I didnt get the Rezound I wanted. But im getting a Razr. Thanks Verizon.
[Thunderbolt General] Dugall12:
I had to get my Bolt replaced as well because it wasn't connecting to and holding onto 4G. I told them I factory reset a d did the same and battery out thing. Then they said ok it could be the sim or the phone and that they were going to replace it with another bolt.

I voiced a little disdain and wished I could get a different phone like a Galaxy Nexus. The rep apologized and said sorry it has to be another bolt, my 3rd by the way.

When he entered the order into the system, he said they were out of bolts and the computer automatically gave him a substitute phone which low and behold a GALAXY NEXUS!

It was supposed to come just the phone with a battery no charger since my old bolt charger was compatible. When the phone arrived it came with all the accessories including the headphones and manual so I think it's new.

Anyways couldn't be happier with my Gnex running BAMF Paradigm Jelly Bean rom. Good luck guys.
[Thunderbolt General] thebigthn:
Are you guys out of warranty? Or did were you able to get the replacement due to insurance? I'm on my 3rd tbolt and my 90 day warranty is up. I don't have insurance, and I"m getting the dropped data bug that's been plaguing everyone. Should I call it in?
[Thunderbolt General] Fourstarzzzz:
My t-bolt does shut off sometimes and was thinking of going to the store to get it replaced. However, since I have unlimited data and cannot upgrade, I would hope to score a newer phone. I wonder if they do not have any t-bolts out on the floor, they most likely have none left?

I have the $1.99 coverage btw, not sure what the procedure is...
[Thunderbolt General] scottthreet32:
$1.99 coverage is for phone foo u brick ,drowned,drop and crack break

$100.00 deductible from asurion

Murder your phone, claim dropped and broke here I am

2 claims a year after that they kick u out

Next spend more money and get tec

Not having tec priceless
[Thunderbolt General] gcantrell:
If i were you, i'd at least try and call. Just be polite and paitient. Make sure you emphasize that your on your 3rd bolt. I'm on my 4th currently, having the data drop issue and called them earlier. Apparently i have an extended warranty which i didn't even know i had.. long story short they said sending out another bolt probably isn't a good idea. I can't believe they didn't just try and shove another one at me. They actually asked if there was any phone in particular that i might be interested in besides the Razr Maxx or Galaxy S3, i said Galaxy Nexus and they said yes. It will be here on Tuesday. Very thankful that i got someone who was nice and understood my being upset with the issues i was having.
[Thunderbolt General] scottthreet32:
I would call in if it were me

I know how to work Verizon under tec

Jump thru hoops proving phone defective in the end I end up with same phone prob diff problem now
[Thunderbolt General] intender:
Well I had been planning on doing the swap through asurion sometime soon, just not this week since we bought a new car yesterday, but this afternoon i was cleaning the car and had to run out to the store and left my phone sitting on top of the car. walked the side of the road for about 2 miles calling it the whole time and never heard it ring. about 7pm the battery either died or somebody found it and cut it off because it started going straight to vm. gave up and filed the claim. lost tons of pics of the kid and wife from vacation last month, case, and rezound battery that was a couple months old, but could have been worse. hopefully get a decent phone. went through 4 og droids before I got a good one from asurion.
[Thunderbolt General] ncwildcat:
Got a rezound as my bolt replacement...but it is wifes phone and she hates it. I'm jealous of all getting RAZR or nexus...
[Thunderbolt General] Chocobo87:
I got my phone through Amazon. Will Verizon still replace it for me?

If so, how do I go about it?

Thanks :D
[Thunderbolt General] gcantrell:
My phone was through Amazon as well, as far as i know, as long as you have the TEP you should be good to go.
[Thunderbolt General] Chocobo87:
What is TEP?
[Thunderbolt General] gcantrell:
Total Equipment Protection, i think its the most expensive form of insurance. Like 6 or 7 bucks a month.
[Thunderbolt General] Chocobo87:
Can I get TEP now and then ask for warranty or is it too suspicious lol?
[Thunderbolt General] gcantrell:
I believe it has to be established when you first purchase the device. BUT, anything is possible i suppose. Maybe give them a call and see what and if they are willing to do for you. ;)
[Thunderbolt General] bballinboytmac:
Well I called verizon yesterday they told me they will be sending out a replacement phone. They didn't say anything about the rezound or any other phone but I'll have to check. Honestly the Tbolts been a pain in the butt since I purchased it.
[Thunderbolt General] Chocobo87:
I guess I will unroot and see if I keep losing signal first, then see what's up lol.
[Thunderbolt General] thebigthn:
Did a factory reset and just off the phone with Verizon for the dropped data bug. They are sending me a new SIM card. Should be here on Wednesday. But from reading all the posts here, it probably isn't going to fix anything. I tried to dig a little more into the tech person about what my options were if the SIM card didn't fix my issue. She said that since I was out of warranty, the only options she had was to sell me a pre-owned phone or use my upgrade.

Does that sound right to you guys? This kinda sucks that they sell me a phone that stops working after my warranty is up, which forces me to either buy a new phone or lose my unlimited data when I upgrade.

What am I supposed to say to them so that I can get a new phone? My sister's Razr keeps signal just fine while mine keeps blinking in and out. This is turning into a nightmare.
[Thunderbolt General] supern0va:
used Asurion a few weeks ago. still shipping refurbed tbolts.
[Thunderbolt General] scottthreet32:
The card might help ,Verizon changed sim cards and did not tell anyone ,before card taken off bigger card ,bigger card says 4g ltd certified,different sim card color,

Went 8/5/12 to corp store just doing steps to prove hardware failure ,so far everything ok

Facebook app sucks drop signal off and on

I went to the corp store in my area checked in, store was not busy 30 min later I finally get help (everyone of the employees know me ,maybe that's why it took so long they had to draw straws shortest straw had to help me.)I know more then them ,anyways finally got my card and wires card changed out.

Next time I will wait for the trucking card,local stores want to @$% you

Sorry thinking backwards today
[Thunderbolt General] *Madmoose*:
That hurt my brain...my eyes bleedeth. But thanks for the info :)
[Thunderbolt General] Chocobo87:
I haven't unrooted my phone yet, but would it even matter if I went back to stock?

It really irritates me when I have a phone that I can't use blazing fast internet on.

scottthreet32: I have the same problem with the facebook app.
[Thunderbolt General] Philosophre:
I got my Tbolt about 3 weeks after it was released, so end of March? My 4g as of late has been constantly disconnecting and causing me to loose signal either while surfing the internet or on a call.

Would I still be able to warranty it? Or is this one of those if I get lucky with a csr?
[Thunderbolt General] scottthreet32:
Call and see if verizons settings are correct ever have SIM card replaced

Changing phones and not fixxing problem is just a waste of time

Call from a diff phone be prepared to take battery out and SIM card for like 2 min
[Thunderbolt General] gcantrell:
Just got my Galaxy Nexus yesterday. It looks like new. Time will tell how well it works. Hoping for the best. Just loaded JB on it and so far so good.

Big thanks go out to everyone here at the Thunderbolt forums who have helped out over the last year or so. For those who are sticking it out with the Bolt I hope you guys get ICS soon.
[Thunderbolt General] squeezyb:
I sent my replacement thunderbolt back. They called me, and im not even kidding when i say......

They are sending me an HTC Incredible 4g and a free extended battery!!!

im about to pee my pants...
[Thunderbolt General] gcantrell:
Nice!! Good to hear Verizon is helping people out. Hope you enjoy it.
[Thunderbolt General] Vince556:
The one thing I do miss is being able to talk and use data at the same time. No 4g in my area yet.
[Thunderbolt General] joefrog1996:
So when are they running out of dinc 2s? I want in on trading defective old phone for new one!!!
[Thunderbolt General] jonah1234:
Do u like the rezound better than the tbolt
[Thunderbolt General] mbrown3460:
Damn! How did you get that deal? I’m on my forth tb and the best they can do is send it by overnight shipping. I told them all the problems I’ve been having with the thunderbolts and they keep saying I have a upgrade coming up in 3 months and they can only send me a thunderbolt. I hope when I get the phone today I will have a big surprise 
[Thunderbolt General] gcantrell:
Ask to speak with a supervisor. Thats what i did and got offered pretty much any phone except for the Razr Maxx and Galaxy S3. The fact they put you with a 4th Bolt is ridiculous. At first they tried to offer me the Charge or Revolution to which i politely declined, then we moved up to the next level of phones. I'd politely emphasize that you're on the 4th one and you're not happy. It also helps if you're speaking with Tier 2 support. They seem to be a lot more willing to help out.
[Thunderbolt General] mbrown3460:
Damn too late they already sent it out. I was so desperate for a new phone because my tb wasn’t charging and it was on about 10 percent battery life when I was on the phone with tech support. So I didn’t try to really fight for a different phone.
[Thunderbolt General] sangreal06:
crap.... I have TEP but when my bolt died a few weeks ago I got a new one under Assurian (stuck with a $99 refurb TB). Didn't realize TEP came with an extended warranty too so I may have been able to file a claim. Wouldn't boot past htc logo (hw failure) and was s-off though so I was probably SOL anyway

my replacement has a warranty, but its under assurian so I would just get another busted old TB I'm sure
[Thunderbolt General] DNak206:
Man, I'd take a Droid 4 over this TB any day but don't feel right about fibbing just to get it.
[Thunderbolt General] jonah1234:
Really? I like the hardware on the Droid 4 but I hate motoblur so I'd rather have the tbolt
[Thunderbolt General] bigd5783:
so are they still out of the referb Thunderbolts. I'm having bad data issues as well. I was just going to stick it out till November when my upgrade is available but If I can get a Nexus now Ill call them. Im already on my 3rd Bolt.
[Thunderbolt General] jonah1234:
They probably have on ebay for cheap. I'm still on my 1st tbolt but with a small crack on the screen
[Thunderbolt General] gcantrell:
Get a hold of Tier 2 support, they can help. That's who got me my Nexus. Just be patient and polite but firm. They will first try to offer a Charge or Revolution. Politely pass and see what else they can do. Good luck.
[Thunderbolt General] AceBlade258:
Just got of the phone with support. She suggested the Bionic, but is looking into a GNex for me. I'm on my fifth or sixth phone, I've had nothing but trouble...
[Thunderbolt General] mbrown3460:
Just got my forth phone yesterday. Next time I have problems I will try to get a GNex. Keep me updated if you get the Gnex

edit: I pay my bill late every month do you think they would give me a problem trying to get a gnex? I don't want to lie to get a gnex man but I really want one now lol. I'm not going lie tho.
[Thunderbolt General] gcantrell:
Sounds like you're getting closer. The Bionic and GNex aren't too far apart. If they are willing to give a Bionic a GNex should be no problem :)
[Thunderbolt General] npro1464:
Does anyone know if they'll push a new contract on you if you do this? I'm incredibly sick of my phone- The data drop thing, the battery life, the bulk, and the proximity sensor causing me to hang up or mute everyone. I was planning on bailing from VZ when my contract is up in May, but if I could get a new phone in the meantime, that would be sweet. Thanks.

edit- Also, do I need to have insurance? I never covered this phone, FWIW...
[Thunderbolt General] Dannar:
Oh the horror stories. I feel like I'm the only one who has had one tbolt and minimal issues. I rooted in october, and didnt rom until about february after my texts started going to the wrong people, and the rabdom reboots. Going to skyraider fixed all that.

Still, my tbolt can be laggy, and my battery life sucked. I got a rezound batt for 10 bucks and just got done calibrating it. I think I'm going to last the day now....with some heavy use.

Still, because Verizon is sticking us right up the ass with our data plans, I'm really tempted to be dishonest and ***** my way to an upgrade. I'd feel even more justified if we never get ICS. It's like I'm betraying my loyal tbolt though, heh. It's my first smartphone...

I have insurance, and an upgrade in May. Do you guys think I could swing a gnex if I tried hard enough? If I got a refurb tbolt after having a good one I guess it would serve me right, eh?

Duely blundered from my thunderdolt.
[Thunderbolt General] mbrown3460:
Just noticed on the tbolt they sent me yesterday the vibrate is very weak on it. Anyway to fix that?
[Thunderbolt General] quickdraw86:
You're not the only one. I'm still on my first thunderbolt (bought new two weeks after launch) and haven't had any issues. Also my first smartphone. I got the seidio extended battery and have been happy ever since running a few of my favorite roms. The thunderbolt never let me down stock either, besides battery life... I used to wish eternal damnation on whoever had the idea to put the blockbuster app on the bolt... But it's gone now LOL

*Thunderbolt 4G*
[Thunderbolt General] mbrown3460:
Just got off the phone with Verizon and told them that the refurbished thunderbolt that was sent to me yesterday is having problems with the vibration and that I am on my forth tb. They said they can offer me a early upgrade. I told them I told them I am strapped for cash I can’t really afforded that right now. They said they can offer me a droid bionic but I have to pay for the battery and backdoor since my warranty doesn’t cover that. I told them I want to speak to a supervisor and that doesn’t make sense because the third thunderbolt that was sent to me was brand new. Supervisor was busy so they going call me back. I’m about to give them another call back now…this is ****ing ridiculous man…four ****ing thunderbolts.
[Thunderbolt General] baronmxc:
Yup. Same here. I've had this thunderbolt since launch. I have never had a problem with it other than 1 or 2 random reboots. This is my 3rd smartphone. The other 2 were HTC phones and had 0 problems with them as well. The HTC HD2 and the unbranded version of the T-Mobile Wing-HTC Herald (HTC P4350). Been using smartphones for approximately 4 years. 1 smartphone a year but the thunderbolt changed since that made it a 2 year contract instead of 1.

sent from my phone.
[Thunderbolt General] mbrown3460:
getting a free Gnex on monday....See you tb its been fun.