yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] 1SiK1500:
I will be packing mine and the dock up tonight and trying tomorrow during lunch. I will make an attempt @ returning the dock also. I have lost faith in Asus.

I will report back.

My Tab was purchased on Feb 22nd. And the dock roughly 2 months ago.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Anybody have any luck doing this when you purchased at another retailer?
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just in case anybody was wondering they are being shipped from Louisville KY .. just checked my tracking should be here tomorrow really hoping its a good one no defects
[Asus  Eee Pad Transformer Prime] chucky7910:
has anyone even used an infinity yet....how do you know there won't be the same problems?
[Asus  Eee Pad Transformer Prime] NeoMagus:
TF700 Infinity Forum
[Asus  Eee Pad Transformer Prime] crystalstylez:
I have not seen one anr since using the tf700t today. Better than the prime by looking shot so far.
[Asus  Eee Pad Transformer Prime] cullenmq1:
If I have a credit card receipt from my purchase do you think that'll work?
[Asus  Eee Pad Transformer Prime] cromanorn:
I'll be returning this week. I already called Best Buy and they said bring it in and they will give me a full refund. I cited the GPS being a major issue. I'll update once everything is final.
[Asus  Eee Pad Transformer Prime] daddydark:
exchange worked

i exchanged my tf201 purchased online on 12-24-11 today for a new tf700 will be here monday

if you purchased from best buy and are unhappy with primes's wifi/bt/gps performance give the exchange a try

IT WORKS:p:p
[Asus  Eee Pad Transformer Prime] id10terrordfw:
60 day return policy with no resting fee. 'Nuff said.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Yeah, if theres any issues with mine, its going right back. Asus surprised me with my N7 which has been pretty good so far so I'm willing to give them another shot with the 700. If its another bust though definitely not going to keep it this time like I waited with my 201.
[Asus  Eee Pad Transformer Prime] mwbarb:
Thanks for saving me the effort of having to go to all the NYC Best Buys. I will try this at the 14th St Union Sq store and report back if it works for me.

I tried this on Sunday at the Jersey City location and was turned away by the Geek Squad who stated that they couldn't do anything for me as I was outside of the 30 day return window and I didn't have ADH. Of course I argued with them for 20 minutes using the valuable information in this thread and about how it is their policy to honor manufacturing warranties. At the end of it, they said I'd have to RMA it to Asus and they wouldn't do an exchange for me. I hate that Best Buy location as they have terrible customer service.
[Asus  Eee Pad Transformer Prime] ksharp4444:
Got Mine Replaced

Went at lunch. Customer Service was understanding and took it to the Geek Squad which said that "WiFi and Bluetooth should be working no matter if they are on the same chip." Customer Service then placed my order for the 700. I would guess they have heard all the problems before. My real issue was the I/O problems. I found some work a rounds, but tired of having to do them.
[Asus  Eee Pad Transformer Prime] zenaxe:
That's good news... maybe I'll just roll the dice. What is the recommended process? Straight to the Geek Squad (out of the return window and no ADH)?
[Asus  Eee Pad Transformer Prime] cullenmq1:
No do not go to the geek squad. Straight to customer service for an exchange and make sure there are no primes in stock
[Asus  Eee Pad Transformer Prime] clj03:
When I exchanged mine (both outside the return window) I didn't speak to geek squad. Customer service where the only people I talked to because geek squad can not service these units. I told them I had the BT/Wifi problem and they exchanged it right there. The one CSR I spoke with while waiting in line for geek squad looked it up in the computer and they send them back to Asus so she said there was nothing geek squad could do for me. This may be something to try if you have had BB qeeks decline to return / exchange your TP.
[Asus  Eee Pad Transformer Prime] markbraggs:
http://www.ubergizmo.com/2012/07/be...rmer-pad-infinity-for-asus-transformer-prime/

So now that the news is hitting external websites, I wonder how much longer will Best Buy continue to do this until either they or ASUS decide to block it...

Better do it while you can!
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Success

Walked in with a Prime walked out with a TF700 no questions asked. Its like they knew
[Asus  Eee Pad Transformer Prime] NeoMagus:
Yup, reporting on it is definitely gonna get this shut down. Don't know why these media sites (last one being that pocketable article) keep reporting Best Buy is specifically offering to give you an Infinity. All it is is an exchange loophole, and their giving you the credit to use on anything, not specifically the 700.

Its making it sound like a promo or offer thats exactly whats going to get this killed, some idiot going in and asking to be upgraded and they'll have no idea what your talking about. Either way glad I got in before it gets ruined
[Asus  Eee Pad Transformer Prime] the_game_master:
I think it's better that they say Infinity for exchange and not anything because ultimately this will hurt Asus receiving the returns. They would lose customers which is even worse if those Prime users don't spend their credit on another Asus product.
[Asus  Eee Pad Transformer Prime] LTLFTCer:
What if the seen is scratched a bit? I don't have a receipt, but guess I \could try the received as gift?
[Asus  Eee Pad Transformer Prime] NeoMagus:
I think its better they didn't say anything at all, but alas the quest for more hits.. :cowboy: And besides, most people (at least myself) that have took their Prime back probably don't have a very good view of Asus after all the issues anyways.
[Asus  Eee Pad Transformer Prime] prenedo:
Thanks for the heads up. I thought I was stuck with this thing. The guy at best buy agreed that the tf700 is what the prime should have been. So glad best buy was the store that showed in stock by instocknow.com (or whatever that website is) Thanks!
[Asus  Eee Pad Transformer Prime] nizhnyk:
Anybody tried it at Futureshop in Canada? also how to go to stock rom/kernel/recovery etc
[Asus  Eee Pad Transformer Prime] jrkart99:
I don't like the tf700t forum, they are all new to the game, still wet behind the ears, stars in their eyes about asus products. Being one of the first adopters of the tf201, i feel like that WWII grandpa that has seen it all, is completely jaded, and drinks a little too much as a result. I feel like i've been through so much with all the other Primers.
[Asus  Eee Pad Transformer Prime] hellalucard:
My 700 is at the store now ready for me to pick it up. Had to wait a total of 2 days. :D
[Asus  Eee Pad Transformer Prime] ksharp4444:
Very well said.
[Asus  Eee Pad Transformer Prime] hero_of_the_day:
Boo to sites reporting this. I was hoping by some miracle I would actually get mine back from ASUS before Best Buy shut this down. Oh well.
[Asus  Eee Pad Transformer Prime] Skullmonkey:
It hasn't been shut down yet. But I am sure they are catching wind about all of this. My advise is to do it ASAP. If it fails, go back later after a shift change. Avoid getting the same person multiple times. And don't go to Geek Squad >_>
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Yup, makes me glad I did it right away when hearing about it.
[Asus  Eee Pad Transformer Prime] slybarman:
These articles are exactly why I rushed my wife to BB to exchange ours early today. Mission complete.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Did you guys who got overnight shipping end up with good units? Good wifi/BT? Whats the verdict, better than your Prime was??
[Asus  Eee Pad Transformer Prime] id10terrordfw:
So far, much better and more usable. Haven't tried BT yet. GPS works INDOORS.
[Asus  Eee Pad Transformer Prime] Kohawk09:
Worked as exactly as others described! They told me I could get the 700 ordered, use the credit for something in stock, and they even said I could go bring my dock in and get credit for that too!

Crazy loop hole here.... I ended up getting the 700 because nothing there entices me enough and you can't beat the keyboard tablet combo. Even looked at maybe a laptop, but for 650 nothing jumped out.

Will pick up the 700 on the 7th, hopefully the terrible WiFi strength will be fixed and I can use it all around my house now. Looking forward to the higher resolution :)
[Asus  Eee Pad Transformer Prime] the_game_master:
holy ****, my is ready to be picked up too. I just checked my email.

Off to Best BUy I go before it closes. -->
[Asus  Eee Pad Transformer Prime] hellalucard:
Just got out of the store and the screen looks fantastic and no light bleed :)

Now I just have to have patience for the drive home to play with it :D
[Asus  Eee Pad Transformer Prime] blackinjun:
You know if you think this is decent of BB it is probably good to mention it. Good publicity would probably make this official policy in this case, if it already is not.
[Asus  Eee Pad Transformer Prime] the_game_master:
Note to everybody who was stuck ordering it themselves instead of the customer clerk doing it.

Do Ship-to-Store,

When I got my credit last Sunday evening and got around to ordering yesterday morning by passing the shipping option and going with Ship-to-Store. The order said my Infinity wouldn't be available for pick up to until next Sunday.

Checked my email this evening, I got an email this morning at 10AM saying my item was in-store and ready to be picked up.

Ship-to-Store >> than any delivery method and it's free.
[Asus  Eee Pad Transformer Prime] demandarin:
Forget the infinity Pad. The Asus 600(tegra3 with windows RT i bekieve) & Asus 810(11.6in full blown new windows os and intel powered chip i believe) tablets just passed through FCC. They literally can release anyday now. The 300 passed through FCC only a couple days before they released. So these seem to be the first wave of new windows tablets about to release. Oh yeah!
[Asus  Eee Pad Transformer Prime] jyan_osu:
They will be in October at the earliest. Have to be after windows 8 is released and I think Microsoft said after October. Have a few friends that work at Microsoft.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Not a chance on that for me, and so far every reservation i had with my Prime has been resolved without even the need to root. Plus, i am very hesitant about RT and battery life.

At least, that is my opinion.
[Asus  Eee Pad Transformer Prime] demandarin:
Good point. I forgot about that. So why they passing through FCC so early then?

RT will be powered by tegra3 so its battery life will likely be compared to prime. Likely the same. What's the resolution supposed to be? That will I fluence battery life. If its screen is like infinity pad or higher, its battery will be comparable to infinity pad then. Also remwber these will have docks also, with batteries in them.
[Asus  Eee Pad Transformer Prime] jyan_osu:
Better early than late :). I can ask my friends and see but I know Microsoft wants availability to be there when it launches

I'm still waiting on the infinity to be delivered to the store to pick up. Traded my prime in on Sunday
[Asus  Eee Pad Transformer Prime] crystalstylez:
I'm glad I pick mine up while this was still good. I can finally download and browse at the same time. Got 55 secs on SQL lite on balanced also. I'm good right now. Thanks best buy.

On another note. The GPS kicks ass too. I got a lock in 5 secs indoor. For anyone asking about wifi, I go 15 Mbps down and 7 Mbps up while I was on the bottom floor of my house. Router is on second floor. Never ever got even close with the prime.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Yup, 30/30 on wifi for me on a different floor. So far i am very pleased with the Infinity.

And D, it isn't just about the SoC, but OS utilization of resources, which as a Sys Admin, i don't trust MS at all on a full OS. And Android flies compared to the Prime.
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
I went into BB today and returned my prime. They credit me the money but when i went to order the gray 64gb infinity it was sold out. Hopefully its back in stock soon.
[Asus  Eee Pad Transformer Prime] andrew.gaspar:
No problem

I walked in, said the WiFi and GPS was bonked, they told me they couldn't fix it and could only offer store credit. Got store credit in full amount. Ordered TF700 online and it came out to be the exact amount of my return. Awesome.

Does anybody feel a liiiiittle guilty like this was exploiting Asus? I mean, sure those hardware problems were very real... just having a few second thoughts on whether this was right. Maybe when I get the 700 I'll be sold on how poor the quality was before.
[Asus  Eee Pad Transformer Prime] crystalstylez:
I feel a recall should have been done anyway. They dropped the ball on the prime. It was a nice tablet but the wifi, GPS, Bluetooth, and I/O issues made it unbearable. Not mention the gaming performance and reboots when watching a video sometimes.
[Asus  Eee Pad Transformer Prime] texstar:
I wouldn't not hesitate to jump on this deal if it was an option for me and not feel a bit of guilt doing so. I got my Prime through Office Depot. Asus gladly took 700 bucks from me and in return gave me a really nice lemon tablet. I'm happy though for those who were able to get rid of their Primes for something that actually works decent.
[Asus  Eee Pad Transformer Prime] TheWerewolf:
Sadly, I got mine at Memory Express here in Canada and they had me sign a 'no return' waiver they claim ASUS required them to do. They already know about the GPS problem, so I doubt I can make this work.. but what the heck, worth a phone call.
[Asus  Eee Pad Transformer Prime] kwazytazz:
Anybody have success returning without receipt?
[Asus  Eee Pad Transformer Prime] ImaWinRAR:
anybody have success trading in a prime not from bb :fingers-crossed:
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Not in the slightest bit. ASUS released a product that does not work like it is supposed to. GPS was non existent for 95% of all the people. They did do some right by giving us a dongle. But that did not fix the WiFi/BT problems which apparently still exists in the Infinity. I honestly think Asus should have recalled the Primes for defects or at least gotten it out there that they would replace the Prime with an Infinity. They took our money for sub 100% working product. Take Google's recent example: the Nexus Q got so much negative feedback that they cancelled all of the pre-orders and are going to give all of those people a free Nexus Q when they make it better (source).

I do feel a little sorry for Best Buy that they have to pay the shipping to send my Prime back to Asus.

Gets asked every other page. Even the title should give you your answer.

--------------------------------------------------------

On another note: "Melbourne, FL, United States	08/01/2012	7:08 A.M.	Out For Delivery "

AWWWWWWWW YEAH!
[Asus  Eee Pad Transformer Prime] blackinjun:
Pessimist:rolleyes:
[Asus  Eee Pad Transformer Prime] blackinjun:
Pessimist:p
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Optimist?

EDIT: Yeah... I just read that again... Funny how things change after a few days ;)

EDIT2: added a little Q/A to the 2nd post. Lets see how many people don't read it!
[Asus  Eee Pad Transformer Prime] yumms:
So I purchased mine in december online at BB.com, can I take it to the store for an exchange?

What kind of proof of purchase will they ask for?
[Asus  Eee Pad Transformer Prime] NeoMagus:
Take your receipt, and the packaging if you have it some have said they did it without though
[Asus  Eee Pad Transformer Prime] yumms:
I don't have the invoice slip that came with the box, I do have the email conformation, the original packaging and the CC transaction. Hopefully that'll do.
[Asus  Eee Pad Transformer Prime] Kohawk09:
I signed in to best buy dot com and printed my order receipt. they just need that BBY-XXXx number. I purchased 12/23 online and had no issues.

______

I don't feel guilty about taking the tablet in. I was needing to do an RMA due to my wifi dropping to less than 1mbps if I was more than 20 ft from my router. It was really frustrating, but I didn't want to go through the RMA process, which sounded pretty painful. And I didn't agree that I should have to pay for shipping to fix an manufacturers defect. Best buy offers a 1 year manufactures warranty, and I took advantage of it. I'm one of those people that 'ignores' the issues because I like the tablet so much. So I'm definitely not doing this out of spite, I simply want a top of the line tablet - and hopefully the 700 really will be it. This will however encourage me to purchase my electronics from BB in the future - this was 100 times easier than the RMA process sounds... just so happens that this time around, the stars aligned just right and we got a bit of an upgrade :).
[Asus  Eee Pad Transformer Prime] NeoMagus:
I just got the email mine is here ill let ya know in a little if I got a good one
[Asus  Eee Pad Transformer Prime] sledgie:
There's a reason I bought from Best Buy (and the reason isn't tax or shipping). Its the walk-in 1 year manufacturer warranty exchange or store credit. That's the reason I'm willing to pay shipping and/or tax for my purchase. All of my huge electronics that might be a lemon are bought from Best Buy. Phones etc. are bought from Amazon.
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
Went to best buy, would only do exchange, wouldn't do store credit. No infinities in stock, so traded for iPad. Just returned iPad for store credit, ordered infinity online. Should be coming in 2-3 days!

PS: Jailbroke and used iPad for the night, can't stand iOS, but nice piece of hardware/
[Asus  Eee Pad Transformer Prime] mwbarb:
This worked for me at the NYC 14th St Union Sq Store! At first the clerk at customer service was trying to give me a refund on my credit card and he couldn't process it through their system. After calling a supervisor and not being able to process it, I finally asked if he could just give me store credit towards the updated version of the tablet. He kindly agreed and I placed an order for the Infinity which should be arriving Aug 7. Many thanks to the OP and everyone else for the tips on how to make this work. I'm just glad I got mine in before all the news on this causes this to get shut down.
[Asus  Eee Pad Transformer Prime] yumms:
So now I'm torn, do I stick with Asus and get a TF700 or jump ship to the new ipad or wait till September for MS Surface? Can't decide.... :(
[Asus  Eee Pad Transformer Prime] chucky7910:
I originally bought my prime in Jan 2012 then returned it because HDMI broke and got another one in Feb. 2012. Last night I did a factory reset and just brought it in with my original packaging (I never throw boxes from my electronics away) along with my receipt and was able to do a manufacturers exchange on it and since BB does not carry the Prime anymore I got store credit and had them order the infinity as a replacement. I was able to do a manufacturers exchange because I had dead pixels (I knew they were there when I got it) and the original packaging. If you don't have the original packaging and try to go in with dead pixels....you have to have more then three before geek squad will take it and replace it (provided you have their protection plan). You can only do a manufacturers exchange if you have all the original packaging and its within the year.
[Asus  Eee Pad Transformer Prime] ILA970JOSH:
Just returned mine, bought in January online. No Questions asked, gave me store credit and ordered the 700, will be here on the 7th. SWEEEET
[Asus  Eee Pad Transformer Prime] the_game_master:
I hoped you guys used the App Backup and Google Account backup feature on your Prime.

It makes transitioning to the Infinity so easy.
[Asus  Eee Pad Transformer Prime] drherron:
like taking candy from a baby...

Blackinjun, you friggin rock. Sitting on a $539 credit for about 10 minutes work. Even got the $50 pricematch back. Where do I spend this? I'm feeling the infinity but there was a pretty sweet Toshiba ultrabook that was open box for the same money...
[Asus  Eee Pad Transformer Prime] djakx1:
I exchanged the Prime I bought online back in Dec. yesterday. Just told them about no working gps (even with the dongle) and wifi/bt. No issue exchanging it and they even gave me free 2 day shipping. Should have it by Friday.
[Asus  Eee Pad Transformer Prime] 1SiK1500:
what is everyone upgrading too that arent staying with Asus? Ive read a few trouble threads on the 700's and am kind of leary of jumping to asus again. Also i have the keyboard which i may return.

Im debating on the 10" Galaxy Tab 2 Or a criPad...?

I love my Galaxy S3 never used a Sammy Tab though?
[Asus  Eee Pad Transformer Prime] joecr250r:
IT WORKED! I did not even have the box. I took it in and did just what the initial post said to do. I ordered it online also and had printed out the reciept. Worked like a champ! I will have my new Infinity on Monday. WoooHooo
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
So #@$% disappointed right now that I wasn't able to get mine at Best Buy. Being able to return for a TF700 was the best-case scenario for Prime owners and now only those who purchased from this one retailer have that luxury. Enjoy it, all of you who are so lucky.
[Asus  Eee Pad Transformer Prime] cyberhound:
I boxed mine up this morning and took it in. I explained the weak wifi, the issues with web browsing, and the gaming screen problems. I said I had hoped at the very least the browsing and gaming issues would have been worked out by now, but they continue as well. I asked them to accept the return under the 1 year warranty and they did it. I then walked over and ordered the Infinity. Should be here in 5 days or so. I don't know if the browsing or gaming bugs will be better given the similar hardware, but I do know the wifi should be.
[Asus  Eee Pad Transformer Prime] rap6388:
No isues at all

I took my Prime in reluctantly. Mine was not all that bad but who could pass up a newer model with supposed improvements for free! I had no issue what so ever. Best buy bent over backwards to make me happy. Asked me questions about what was wrong and took my word for it. Gave me option to expedite shipping to my home or store. ( I chose store because many have said it arrives quicker). Would not do anything about having to trash my screen protector but offered to put a new one on for free when I picked up my new 700!!!!
[Asus  Eee Pad Transformer Prime] id10terrordfw:
So far everything seems much better. It is almost as fast as my N7. And HD Video looks so clear.
[Asus  Eee Pad Transformer Prime] texstar:
You aren't the only one. I'm stuck in the same boat. Really wish Asus would offer to upgrade those of us who have not been happy with our lemon Primes. Hell, we can't even get firmware updates anymore just promises that never show up. :(
[Asus  Eee Pad Transformer Prime] Rebelwithoutacause:
For the Canadian members--

I called my local Best Buy (Cambridge) and the girl told me on the phone that they couldn't do an exchange for me since it was over my exchange period.

I mentioned to her how Best Buy honors the manufacturer's warranty, but in this case they wouldn't do it because I didn't have an extended warranty plan with them and with this case they couldn't do an exchange.

So yeah, a no go for me so far. I'll try another Best Buy and see what they say.

Update:

I called the Best Buy in Kitchener and I was given the same information. I was also told that no agreement was made between Best Buy and ASUS to accept over the counter returns for an exchange. My only option is to contact ASUS directly and see what they offer me.

Anyone care to suggest any solutions or give some insight into wether or not the information that I was provided is correct?
[Asus  Eee Pad Transformer Prime] jyan_osu:
I just picked mine up from doing an exchange on Sunday. It's charging now. I had the box, charger, and I printed out my receipt from my online order in December.. For once Best Buy came through really nicely :)