yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] indomfp:
Got my Prime exchanged for the Infinity after visiting 3 different Best Buys in the Houston area. The first two didn't know anything about the issue and a Geek Squad Guy said he has a Prime, is an active user of XDA and he said the GPS has to have a data connection, Bluetooth is incapable of connecting multiple devices at the same time (since that is how bluetooth works). The guy also claimed that I was trying to pull a fast one on him. Best Buy should be so proud of their Geek Squad, they trained them so well. :rolleyes: Sadly, given my experience with Geek Squad, my opinion of Best Buy hasn't changed.
[Asus  Eee Pad Transformer Prime] friedapples:
I also did not have an ADH. I just came from Best Buy. I went to customer service told them the GPS/wifi/bluetooth problem and they sent me to Geek Squad since It was purchased way back in January. I told the Geek squad about the GPS/wifi/bluetooth problems. The first thing he did was connect to his wifi in the store. It worked and he said it was fine and that the was a patch for the bluetooth. I kindly said what about the GPS?...He checked and said that he was etting a location. I told him that that was because he was connected to wifi. He acknowledged that i was right and turned the wifi off and did opened up maps and did not get a location. He said that that was because he was in the store. I told him that he could take it outside if he wanted. So he did after talking to his manager. He came back and said it did not work. I saw him do a google search and talk to his manager. Then he asked if I would like and exchange. Of course I said yes. So he told me to find something comparable in the store and see customer service. They did not have the infinity so i asked customer service if they could order it and they did just that. Ill be picking it up Saturday :o

Again I did not have the ADH and it has been over 6 months since I purchased...Hope this works for you too!

---------- Post added at 01:54 PM ---------- Previous post was at 01:49 PM ----------

Also forgot to mention that my tablet was unlocked and rooted! :laugh:
[Asus  Eee Pad Transformer Prime] ZachOlauson:
Thank you I appreciate your reply. Im heading out on vacation next Monday so Ill try to head to the store in a day or two, Ill post back with my results, mines fully stock right now, not sure why I hadnt flashed it yet, but it may work out alright. Thanks again
[Asus  Eee Pad Transformer Prime] jflikk:
Last Weds I took my prime in after just getting it back from warranty repair because it had a large protrusion in the glass. Best Buy said no problem but they also had another prime in stock. They were all set to give it to me but I asked if they had the infinity, they mentioned that they have them in stock but they are still on the truck. They said that if I would like the infinity I could just come back the next day. So I took my new prime home for the night to mess around with, lo and behold half of the pixels on the screen are dead. The next day I go back to Best Buy and they happily replace my second prime with an infinity, love it so far, no noticeable problems.

-Had original receipt

Had original box and charger

Went directly to Customer Service

Mentioned Wi-fi and GPS problems, they said no problem, got a manager override and replaced for free.
[Asus  Eee Pad Transformer Prime] dpwhitty11:
Which ones did you go to? I'm about to take a visit to the one on Katy Freeway & Bunker Hill, or wait and do it in Waco in a week.
[Asus  Eee Pad Transformer Prime] redthunda69:
Can anyone here scan in the top half of their best buy receipt (no order number/barcode) for me? I just need something to show customer service :D
[Asus  Eee Pad Transformer Prime] houtx2:
Which Best Buy in Houston finally did the exchange for you?
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
To those in Houston, I recommend the Best Buy in the Gulfgate shopping center. the customer service lady there was extremely helpful. If that's a no-go, for sure Best Buy in Pasadena will do it for sure. I used both and now have an Infinity, no receipt on the return.
[Asus  Eee Pad Transformer Prime] RonH54:
Though my Wifi isn't as bad as a lot peoples' and I never really use GPS I am thinking about trying to do the BB return just to get "newer" model. I have all the original boxing,receipt and even the little tabs that go into the microsd slot and Dock slots. This leads me to main question for those that have exchanged and had a 201 dock does the Infinity indeed use the same Dock as the Prime? Also can you/do you Root the Infinity using same methods out there as the Prime?

Thanks
[Asus  Eee Pad Transformer Prime] TX-Brad:
Has anyone had this same luck with Fry's?

They too no longer carry the TF201 in store or online, but they do show the TF700 online for pre-order. I bought mine at Fry's in Arlington, TX and have sent an email to Customer Relations at Fry's corporate citing the overwhelming customer support from their largest competitor; Best Buy.

Let me konw if you've had luck with Fry's and I'll post an update when I get a reply from them.
[Asus  Eee Pad Transformer Prime] SpikeJones123:
Uh oh! They're saying I have to send it into asus! What should I say to them?
[Asus  Eee Pad Transformer Prime] ksharp4444:
Yes my 700 works great with the Prime doc. When you first use it, the drivers will download and all should work well.
[Asus  Eee Pad Transformer Prime] allan1313:
Tell them no and that you want to exchange it under the manufacturers defect warranty. It also depends who you get. Maybe try another local Bestbuy. I was in and out in 20 minutes.
[Asus  Eee Pad Transformer Prime] sparkym3:
Tell them that you bought it from them in order to receive the customer service they offer (otherwise you would have just gotten it from amazon) and not directly from Asus. Then tell them that you payed for a working device and that is what you expect.

A previous poster said they had worked for BestBuy and it is against company policy to redirect the customer to the manufacturer.
[Asus  Eee Pad Transformer Prime] RonH54:
Thanks for reply and info. I had just found a You Tube comparison of the Prime vs the Infinity and it showed that the Dock is the same for both. I think I will try the BB exchange this weekend when I am in Lexington. I like the idea of better Screen resolution and somewhat faster Processor in the Infinity. If they won't do the exchange I can live with the Prime because my Wifi not all that bad and as stated I don't really use GPS on Prime. It really now more of "the principle of the thing", I paid for a working Tablet with GPS and fully working Wifi and I didn't get that with the Prime. Since it a 150 mile round trip to my nearest BB I am going to call the Store and try to get to Customer Service/ Manager and tell them my situation and see what they say before I make a special trip to Lexington. Also if they do agree to trade to Infinity it would give me time to get all my Personal data off the Prime.
[Asus  Eee Pad Transformer Prime] guthrien:
Just stick to your guns, you'll get a the exchange. I'm using the Prime dock, I have no desire to spend money on the new one. It works perfectly and supposedly has the larger battery.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
This is correct, and it was me that said it.
[Asus  Eee Pad Transformer Prime] sparkym3:
I thought the same thing (decent wireless) until I got me exchange and I can tell a marked improvement in wireless and resolution. The only downside is the battery, but its not too bad.
[Asus  Eee Pad Transformer Prime] SpikeJones123:
Thank you all! Is exchanged my prime successfully! Something weird did happen... Before they took my prime away, I asked if I should factory reset it. They said no, and that geek squad will. Should I be worried? I have it patterned locked, but it seems weird that they didn't want me to reset it.
[Asus  Eee Pad Transformer Prime] blackinjun:
Always reset your own electronics before turning them over, it us your right.
[Asus  Eee Pad Transformer Prime] guthrien:
It's not just your right, it's something you should be careful about. Also, I've noticed it's a lot harder for the average person to erase ALL personal data on an Android device. That's not good.

Anyhow, I'm going to assume your tablet wasn't still chock full of your data behind the pattern lock. Even if so, I'm sure your fine. But what a wonderful opportunity to change all your passwords anyway!
[Asus  Eee Pad Transformer Prime] pbrauer:
Took my 201 back to my local Best Buy along with all the various receipts, showing the exchange for the first one due to the Serial Num issue, the second one for the GPS issue, the next for weak WiFi, well you get the picture.

Anyway, I brought mine in and before I even got to the counter the guy was calling back to the sales counter to have them bring up a 700 and keyboard, and they exchanged both. The only issue was that the new keyboard was $10 more than the old one, so I had to pay the difference.

Long story short, BBY exchanged mine without batting an eye, even though it was Rooted and Unlocked.
[Asus  Eee Pad Transformer Prime] blackinjun:
I will update the OP but something interesting this weekend. My cousin has an OG transformer 101 that would not come on without being plugged up. Well she had the ADH (thanks to me) and we went up to exchange it for a tf300t. Well the lady forgot to put it on my RewardZone so I asked for an extra copy of the receipt to do it later. Right under the date and transaction number but above the original tran number it says this

Duplicate Receipt

*******************

MANUFACTURERS

WARRANTY EXCHANGE​

I also just noticed a statement at the bottom of the receipt

Best Buy is not responsible for any

personal data left on a returned item.
[Asus  Eee Pad Transformer Prime] graffixnyc:
I wonder if BB sends all these units back to asus. If so asus is gonna be pissed lol.
[Asus  Eee Pad Transformer Prime] blackinjun:
According to the guy I talked to when I did mine they do not open box them they send them back to the manufacturer
[Asus  Eee Pad Transformer Prime] Mike02z:
Especially when probably 30% or more have been unlocked. You have to figure most of the people returning these are folks who frequent the forums and many of them unlocked their Prime's.

If I'm Best Buy my argument to ASUS would be "its a design defect which is apparent by your removing the GPS specification AFTER we sold Primes advertising GPS was a feature. Users unlocking their device had nothing to do with your poor design".
[Asus  Eee Pad Transformer Prime] RonH54:
Since it a 150 mile round trip to the Best Buy Store where I purchased my Prime I called the Store today just to touch base about what could be done. They told me to bring it in and they would check take a look and if there was a problem(which there are several) they would do exchange. I told them I would come by Sat. and if they did exchange I told them I would want to do a Factory Reset in their store before I did the Exchange to erase all Personal data and they said that would be fine so now I guess it just a Wait and see deal.
[Asus  Eee Pad Transformer Prime] didadi:
I bought mine off CL with box ,receipt etc. Can I go in and show the original receipt and try for an exchange?

The guy who sold is kind enough (so far) & has agreed to meet @ BB tomorrow,but my hands are itching for

an exchange.. What do you guys suggest? After checking the original receipt , do they ask for any form of ID? (to confirm I'm the person who purchased it?)

Thanks a ton!
[Asus  Eee Pad Transformer Prime] graffixnyc:
Thats kinda odd. I had called the store I got mine exchanged at the day before and over the phone they told me no, but when I got there the next day they did it without questioning or putting up a fuss

They asked me for state issued ID when I did my exchange
[Asus  Eee Pad Transformer Prime] blackinjun:
They do but not to see if you bought it, it can be returned as a gift
[Asus  Eee Pad Transformer Prime] didadi:
Thank you guys. Heading out now! Will post the results later.
[Asus  Eee Pad Transformer Prime] RonH54:
"That's kinda odd. I had called the store I got mine exchanged at the day before and over the phone they told me no, but when I got there the next day they did it without questioning or putting up a fuss"

I really feel they will do the exchange with No Problems(fingers crossed). The CSR I talked to first told me she really wasn't sure what they could do since it was after 30 days since I purchased. I told her it was my understanding that BB could do a Manufacture's Warr. exchange for up to 1 year. She put me on hold said she needed to check with someone then she came back and told me just bring in in and they would check it. So who knows but I have all the stuff I need moved from Prime to my External SD card and ready for Factory reset if they tell me they will exchange it.I have the Original Box and Receipt if they say No it was least worth a try,
[Asus  Eee Pad Transformer Prime] pbg225:
I was rejected at my local store. They said since it was past the 30 days my only option was to go through the manufacturer. Ill probably try the other store near me later and hope for better luck.
[Asus  Eee Pad Transformer Prime] ksharp4444:
Well if you get a unit like mind, you will be very pleased you did the trade. It is a little like night and day. Now my $500 was well spent.
[Asus  Eee Pad Transformer Prime] guthrien:
-having a bad time posting.

Someone else's name on the receipt is no big deal in my experience.
[Asus  Eee Pad Transformer Prime] Mike02z:
I just got back from picking up my TF700 and dock (The dock is labeled TF201 on the back and "Compatible with TF700 series/TF201). I hope everyone that tries this can get as lucky as me. Signing off the TF201 forum now....See you over at the TF700 forum.:good:
[Asus  Eee Pad Transformer Prime] graffixnyc:
+1 I really feel it's so much better than the prime.. and you know all those cracked screen issues on the prime? Well if you look at the 700 from the side, you can see the bottom of the tablet where it docks is slightly thicker than the top.. I bet the primes were cracking just because it was too thin and they addressed it with the infinity, gave it a little extra thickness to handle the pressure put on it. So maybe it wasnt the GG that sucked on the prime where some screens cracked but the fact that the tab itself was too thin causing more stress on the glass.. just a thought
[Asus  Eee Pad Transformer Prime] unforgiven512:
I was just successful at getting an exchange at my local Best Buy.

Unlocked, rooted, running a self-built CM10.

I walked directly to customer service. I cited WiFi/GPS issues.

I explained to them that I already contacted ASUS, who referred me to Best Buy, who I called and was told to "take it into a store for an exchange to the Infinity." (I didn't make any of these phone calls; I was bluffing.)

I specified that they told me it would be a warranty exchange.

The rep looked at it, had me go get the new device, and bring it up.

15-20 minutes later, out I walked with my new tablet.
[Asus  Eee Pad Transformer Prime] ZachOlauson:
I took mine in and went right to CS, she looked at it and asked a few questions, basically I just said I bought it because I thought the issues were going to be fixed and instead of them being fixed they made a new tablet, and then she had me go get my replacement, I obviously chose the Infinity and then I was pretty much out the door.

Very happy how they handled it there and wow is the Infinity nice.
[Asus  Eee Pad Transformer Prime] didadi:
Ok,I got it exchanged at BB. As said, I had bought this off CL and I was 2nd owner,but they just asked for the ID and thats it. 0 questions asked, other than first rep mumbling something they might have to return to Asus for service...Manager overrode it and gave me spanking brand new TPInfinity. Can NOT be happier..! Thanks a ton to all who gave their quick replies..
[Asus  Eee Pad Transformer Prime] RonH54:
I need to remember what you said about "you thought the issues would be fixed and instead of them fixed they made new tablet" when I talk to BB Sat. that an Excellent point to present to BB.
[Asus  Eee Pad Transformer Prime] chamberc:
Don't let these guys jerk you around. BB is isn't accepting returns.
[Asus  Eee Pad Transformer Prime] graffixnyc:
is isnt? huh? :confused:
[Asus  Eee Pad Transformer Prime] yumms:
This dude is a known troll, ignore him.
[Asus  Eee Pad Transformer Prime] UltraVicious:
For those without a receipt a bank statement works too. The store just needs the transaction ID to track your purchase.

Or atleast thats how it is at office depot, but I imagine it is the same everywhere.
[Asus  Eee Pad Transformer Prime] The_Stranger:
Yeah, you must be right, we got 70 pages full of different people all telling the same lie... Sounds the most logical explaination...

It can't be that some best buy shops don't play along with the exchange while the majority does, now can it?
[Asus  Eee Pad Transformer Prime] Kohawk09:
anyone have any luck tracking their device after they returned it?

http://devicetracker.asus.com

I tried, as I was curious to see where they'd go, but it couldn't connect. Its a bit of a long shot since I don't really know how it'd connect to WIFI wherever it was. Still a neat site, I have my 700 registered now, and can track and wipe in the event its lost or stolen. Can even ping it to ring if you can't find it in your house :)
[Asus  Eee Pad Transformer Prime] aixer:
Add me too the list of successful returns. I walked up to customer service, there was a geek squad employee working returns. I let him know about the GPS problem and stated that "It was my understanding that Best Buy was honoring the manufacturer 1 yr warranty on this tablet, in store". He nodded and said yes we are, and proceeded to investigate my issue. I only had the GPS issue, my wifi reception was solid. He then asked for my DL and such to process the exchange for the TF700. Happy Best Buy customer here. Thanks to those that pioneered this, it really is pretty unbelievable they are doing the exchange without having the best buy extended warranty.
[Asus  Eee Pad Transformer Prime] chamberc:
You mean like the foil to fix the WIFI thread too, right? LOL...

---------- Post added at 08:48 AM ---------- Previous post was at 08:43 AM ----------

LOL... Nothing beats being labeled a troll for bearing bad news. Coming up next you'll start using Godwin's law no doubt.
[Asus  Eee Pad Transformer Prime] blackinjun:
I assume you don't understand the axiom you referenced because by bringing it up

first

you are saying that your statements are incorrect.
[Asus  Eee Pad Transformer Prime] The_Stranger:
You are taking one example of a shop not doing an exchange and using that example, you are trying to prove the entire chain of best buy isn't exchanging the primes. For that to be true, you would have to accept the fact that for 70 pages of people seem to lie. To me, that seems a rather farfetched idea.

Occams razor is often invoked when talking about scientific theories, but wouldn't it also apply in this case? That it makes more sense to conclude some affiliates of the best buy chain don't exchange due to some unknown fact, but the chain itself in the most cases do exchange them?

Ofcourse, since I don't live in the States, I can't prove either way, but claiming that there are no best buy shops which exchange primes while 70 pages long people claim the opposite is kind of a stretch, in my opinion ofcourse, no offence ;)
[Asus  Eee Pad Transformer Prime] Mikerla:
so if this is real post the stores addresses.

so this does sound a little hard to believe. why don't you folks post the locations that are doing the returns.

i saw one receipt of an exchange transaction on this thread, those would help others to convince store managers make the switch. post more please.
[Asus  Eee Pad Transformer Prime] graffixnyc:
lol yeah we are all lying.. I was skeptical that it would work even after reading all the posts, until I walked out of best buy with my new 700. Did your exchange get denied and you're just hating on everyone else who was successful? I dont have a reputation of lying on xda so to call us all liars is pretty pathetic
[Asus  Eee Pad Transformer Prime] marlin29311:
So Office depot did the exchange for you?

Has anyone else had luck with Office Depot, in particular ordering online?
[Asus  Eee Pad Transformer Prime] graffixnyc:
It's sad that so many people are saying that they were successful and people think we are full of it. I can understand if just a couple of people said it. but there have been MANY. I exchanged mine at best buy in Main Street Flushing, NY

I bought mine in March, It was unlocked and rooted.

and here.. I'll feed the trolls.. here is my exchange receipt

Edit: And here is a copy of my Orig receipt showing the March purchase date:
[Asus  Eee Pad Transformer Prime] Kohawk09:
choose to believe it or not... you've got how many threads reporting its working, and 1 spammer that is pissed off they didn't buy from Best Buy...

Personally, if the number of success posts in this thread doesn't at least to encourage you to try it out - no skin off my teeth... your loss.
[Asus  Eee Pad Transformer Prime] zenaxe:
I'm stunned. They exchanged it with no fuss. Here's how it went:

I set my ghetto reward zone "receipt" down with the bare tablet and charger at the CS desk. Girl @ register says

"How can I help you?"

I say "I'd like to exchange this for a different model".

She's punching in numbers from my makeshift receipt before I can finish the sentence, "Sure, go back to the tablet section and grab the device you want to exchange it for".

They have an Infinity in stock (I had checked online before leaving). I set it down. "Is there anything wrong with the old one?"

"The GPS is broken"

She continues to punch away at keys, scans the new one, and then says "Sorry" <my heart sinks> "but, there is $3.50 difference in tax between the two states. I can ring it up again with the other tax rate if you know your home state's rate."

"Don't bother, it's cheaper than driving back to the original store". Gladly paid the $3.50 and left with a new tablet, I was truly shocked. :)

I'd had all these arguments ready in my head and had a gameplan setup for talking to a manager, offering to pay a restocking fee if necessary (since I didn't have the box, etc) but the minimalist approach seemed to work. I'm sure a lot of this depends on who rings you out for the exchange.

And yes, I know some of this may just be ignorance on the part of the employee or something but emotionally, I have to admit, I am loving BB right now.
[Asus  Eee Pad Transformer Prime] Mikerla:
Where are you what store did you go to?
[Asus  Eee Pad Transformer Prime] monkey10120:
Mine return worked after a few tries. I bought mine in dec. The first bb I tried I argued with the manager because she said,"in my honest opinion, we have sold 1000's of these and not one person has complained about a single issue". I said "are you serious, you know this is the prime right?"so I argued with her for a while and then tried the next day and got a new girl and it worked fine, they also had 10 in stock
[Asus  Eee Pad Transformer Prime] sillk39:
Returned mine today at best buy 5 minutes in and out
[Asus  Eee Pad Transformer Prime] zenaxe:
Austin TX, BB == South Austin BB near US290, the TFP was from Feb 2012
[Asus  Eee Pad Transformer Prime] tfrank10:
I'm heading to my local Best Buy after work today. Wish me luck! I'll post with my results afterwards.