yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] sparkym3:
Finally went in to my best buy and had it replaced with a TF700. It was an easy process, went in first to check if they had any primes in stock. Once I determined they did not and would have to order the TF700, I then brought in my tablet and told them the issues. They did not check it at all because they were so busy with the tax free weekend and geek squad was packed. I was hoping that I would be refunded the tax, due to not having to pay tax on the infinity, but they were not that accommodating. They just said the computer wouldn’t ring it up right so they did it as a no receipt and manually typed in the tax free price to do the exchange. When I go in to pick it up I may try and get somebody else to give me a credit for that extra amount, but I won’t hold my breath.

Something to watch out for, to those who are planning to do this, make sure they don’t try and swap in the TF300. When I ask for the infinity, one of the associates said there was a stack over to the side. He went and picked one up and said “here is the infinity” (at first I was happy that they actually had them in stock) but I immediately looked at the box and I could tell right off the bad it was wrong, since it was blue, it was the TF300. I told him that was not the infinity and he had no clue. Finally, he looked it up on the computer and determined there really was a difference and made the infinity order.

Time to move over to the TF700 forum.

EDIT: I originally ordered mine from BestBuy online in Dec 2011.
[Asus  Eee Pad Transformer Prime] yumms:
I'm curious if anyone is waiting on MS Surface with their store credit? Infinity still does not preform as it should for a $500 device http://www.youtube.com/watch?v=C1YXky2epMw
[Asus  Eee Pad Transformer Prime] cardman827:
You will be waiting a long time the surface is only going to be sold at microsoft stores and maybe online but not at any other retail locations. I am stuck with my prime for now probably going the ebay route and waiting for the windows 8 tablets from someone other than asus..
[Asus  Eee Pad Transformer Prime] Dachande:
Just exchanged my prime at BB (Valparaiso, IN) for an infinity that should arrive on the 8th. I have had it since feb (2nd prime). Took in the receipt, box, power cord, prime and keyboard. They didn't exchange the keyboard (since it wasn't in their system), but they did exchange the prime for the infinity online; took about 1/2 an hour total.

THANK YOU for the tip OP :)
[Asus  Eee Pad Transformer Prime] avball:
Thanks for the info. That’s close enough for my purposes :) Also, for the week I have no Transformer, for all the Prime's faults, using my daughter's HP Touchpad is almost painful. First world problems lol.
[Asus  Eee Pad Transformer Prime] cuyabro:
First of all, thank you guys, it worked for me.

I went to the store and had no problems doing the exchange, my Infinity should be arriving on the 8th.

Now, here's something you might be interested in:

I spoke to the nice guys at customer service and told them that since I was returning an older version than the one I would be receiving, my current keyboard would be unusable (of course I knew is the same), they gave me a store credit. Then went in and bought a new one, but the good thing about it is that they have it now on sale for $99.99, so I ended up with a new keyboard and about $53.00 remaining in the gift card.

Hope it works for you guys.

Btw, the store I went was the one on bird rd and the palmetto expressway in Miami.
[Asus  Eee Pad Transformer Prime] jtcarnes:
OK, maybe I'm just being nitpicky, but did anyone's TF700 come with the plugs for the dock sockets and the microSD card? Mine didn't and I just want to make sure that's how they come... If I'd known they wouldn't be there, I would have kept the ones out of my TF201...
[Asus  Eee Pad Transformer Prime] longlost:
No go for exchage in Leesburg, VA store. Will try another store today.
[Asus  Eee Pad Transformer Prime] whitepc:
Mine came the same way. Mine also has a slight curve/bend across the top. I noticed it when I put the tablet in my dock and closed the lid. The stop tabs on the left and right don't land on the keyboard.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Nope mine didn't

I was so happy I didn't even notice

Good catch
[Asus  Eee Pad Transformer Prime] Sparky977:
Has anyone been able to return their Prime without having the box? Apparently my wife tossed mine because she thought I didn't need it anymore. So that's awesome. Just wondering if I'm going to have any issues when I try to exchange it later today. I really hope it will work without the box, as I'm getting really sick of all the issues on this thing that aren't getting fixed.
[Asus  Eee Pad Transformer Prime] richardmkovach:
Called the only two stores that are in reasonable driving distance. Told them that the unit was a gift, and I did not have a receipt. They were unwilling to consider anything other than having me contact Asus without proof of purchase. Oh well, guess I know where I will be shopping for electronics from now on.
[Asus  Eee Pad Transformer Prime] erick0423:
If you have your receipt and all accesories your good.some people did it
[Asus  Eee Pad Transformer Prime] avlon:
Went to Palisades location today and they exchanged it with almost no hassle. Took about 20 min and my Infinity will arrive by mail in a few days!!! They almost gave me a T300 by mistake since they didn't know the difference but I quickly put a stop to that by mentioning the price, feature, and quality difference in materials!!! Thanks to you and the Op for sharing!!!!!
[Asus  Eee Pad Transformer Prime] Sparky977:
They exchanged it without any hassle whatsoever, even without the box. Even better, I got the tax refunded because it's a tax free weekend here in NC and the Infinity order counted under that! It should arrive by the 10th.
[Asus  Eee Pad Transformer Prime] colicappy:
Been lurking on this thread the last couple days. Went to BB today to try my luck and they didn't even put up a fight. They took it back and ordered me an infinity that should be in next Friday. When she initially asked what was wrong with it she answered before I could, "like, crashes and reboots?"

Excited to try out the infinity but if it has half the issues my prime did, I won't be buying Asus again for awhile.
[Asus  Eee Pad Transformer Prime] shellybbear:
stuck out

Struck out in State College, PA this morning. Had my box, receipt, and I am a Prime member. She didn't seem to have any problem with the fact that it was defective and didn't even mention the Geek Squad, she just attempted to enter the information in the system and was rejected. She insisted that with out the black tie warranty she could not exchange anything this far past the return date.:crying: I mentioned them honoring the manufactures warranty and she said that she didn't think they do that, but she would check. Walked away and talked with another employee, came back and said that they did not do that. Told me that I should contact the manufacturer.

Will try Altoona, PA later today or tommorow.
[Asus  Eee Pad Transformer Prime] fnordchris:
Went to the Best Buy in Lutherville, MD and they exchanged my Transformer Prime for store credit with no problem. I just indicated that I was plagued by Bluetooth and Wireless issues that Asus promised to fix, but was let down by the Prime being discontinued and replaced by the Infinity. I ordered my Infinity and it should get here by the middle of next week.
[Asus  Eee Pad Transformer Prime] longlost:
Went to another store in Fairlakes in Fairafax,VA. Exchanged for TF 700 with no issue.
[Asus  Eee Pad Transformer Prime] ka1z0ku:
Weird how some stores will accept the trade and others won't. I think I'm gonna sell mine on craigslist.
[Asus  Eee Pad Transformer Prime] holdmydrink:
Worked in Central Phoenix Arizona on Camelback if anyone is in that area. No hassle in and out in about 15 min. Funny thing is I haven't checked this site too often since I got my prime. I didn't even know about the Infinity until a couple days ago and considered selling my prime for it. Figured I'd see what everyone on this site was saying about it and ran into this thread! Thanks again OP saved me a lot of hassle!

Edit: Also no ADH and ordered online. When I got to Best Buy I realized I forgot to put my charger in the box but the customer service rep said it was fine. So now I have a free new Infinity and 2nd charger!
[Asus  Eee Pad Transformer Prime] Alarmmy:
How did u do that. Did u buy warranty service from Bestbuy or just used regular warranty from Asus? I thought BB would be done with us after 30 days of purchase.
[Asus  Eee Pad Transformer Prime] munkeeman:
Verified in Waco, TX

Verified in Waco, TX also. Told the employee that WiFi and GPS was weak and that the TF700 was intended to correct these issues.

She processed it and I'll have it Monday or Tuesday.
[Asus  Eee Pad Transformer Prime] Nefariouss:
Lol so anyone striking out want to sell me a receipt?
[Asus  Eee Pad Transformer Prime] cmccracken:
After being forced to wait an hour and a half for the Geek Squad to "analyze my device", they wouldn't even listen to what my problem was without a receipt (I still had the original box and all packing materials, but no receipt). So much for upgrading my Asus Turd to a halfway-functional tablet. Its unbelievable that Asus thinks their customers could be remotely satisfied having paid $500-$600 for this piece of crap. If this company had even a shred of integrity, they'd issue a recall for the Prime. Definitely the last time I give Asus a penny of my money or let any friends waste theirs.
[Asus  Eee Pad Transformer Prime] acolo63:
Anyone have any luck in...

Hello,

Has anyone had any luck exchanging in a Best Buy in San Jose, or better yet, Santa Cruz, CA? If yes, which Best Buy? I have a receipt, all packaging and accessories, but not the insurance.

Thanks
[Asus  Eee Pad Transformer Prime] chamberc:
Best buy delivered two free tvs today instead of one and threw in $100 in store credit too!

How's that foil working? LoL
[Asus  Eee Pad Transformer Prime] newellj79:
I didn't read this whole thread but my short storie is... I took my 7 month old prime into bestbuy today to return if for horrible "bt/wifi/gps". The lady said that she has seen a ton of these returned and promptly gave me a store credit for 529.99.
[Asus  Eee Pad Transformer Prime] painkillaz:
For those that made the switch to the infinity...have yall received it yet? What are your impressions? Way better? Slightly better? Im debating if it's not a huge difference other than screen resolution I might as well just get store credit and buy an ultrabook. I have lost trust in Asus after all of this as far as tablets go so I'd rather hear actual reviews from yall instead of what Asus claims
[Asus  Eee Pad Transformer Prime] gmfeny:
I never owned the prime but I had the Acer iconia a500 prior to getting my infinity and I bought the dock and honestly for what's under the hood its not as fast as I was expecting. I'm a little disappointed.

I still like the tab and think its beautiful but there's a lot of issues I'm having with lag. A lot of websites I go to gives my browser the message about my browser not responding. I tried chrome but that was horrible. Opera mobile was OK but I stopped liking opera mobile since windows mobile. I'm going to give dolphin a shot tonight.

But anyways my gs2 is a lot faster than this tab but I haven't updated it so hopefully that'll help too
[Asus  Eee Pad Transformer Prime] epicfailure53:
I'm going to try again when I get back into town. Just going to tell them I just exchanged it and don't want another if they have that one remaining in stock. Hopefully it will work later this week.
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Yep. I've had mine for a few days now and I love it. WiFi is up to par with my other devices and doesn't cut out like it did on the Prime I had. The HD is great. Everything looks nice and crisp. Over all, if you can get it switched out, I would say its worth it.

Sent from my Transformer Infinity!
[Asus  Eee Pad Transformer Prime] erick0423:
Well I'm loving it, and have no problem with it, she's charging right now cause I used too much lol, its really worth it
[Asus  Eee Pad Transformer Prime] seriousmind:
FYI. Today I was able to take my 4 months old prime to Fry's and get my money back.

According to the customer service rep, the TF201 are discontinued at their store.

They will take it back if I have RMA # from ASUS and give me full refund. I called ASUS for RMA #, took it to fry's and received my refund.
[Asus  Eee Pad Transformer Prime] cromanorn:
My infinity gets delivered tomorrow. I can't wait. Lol :)
[Asus  Eee Pad Transformer Prime] nevetsvsx:
Just spent 1 hr at best buy to find out they won't take it no matter what
[Asus  Eee Pad Transformer Prime] yumms:
Woooo, got me store credit. They gave no hassle at all, I had a bright white spot on the screen...showed them the spot. They actually had TF201 in stock, asked them for store credit instead.

This was in commerce way in MA.

Now I can't see myself buying T700, I read the 700 forum and it literally has the same issues as 201; bluetooth with wifi, unknown serial number, slow i/o. Jebus christ Asus.

They did patch the i/o issue by switching to cfq scheduler...but it doesn't fix the actual issue with slow ass flash memory. And TF201 already has access to cfq scheduler.

I'm going to wait for MS Surface and see how that goes.

And this morning I tried copying large files from my table to my pc and the file transfer process kept freezing...I then had to put in a micro sd card and transfer the files to it instead. What a frustrating piece of electronic.
[Asus  Eee Pad Transformer Prime] ma6628:
Just exchaged my 7 months old prime to tf700 in Union City, CA. Thank you everyone here.
[Asus  Eee Pad Transformer Prime] MovingZen:
Just exchanged mine also... because of tax free weekend I got overnight shipping and a $7 gift card. I can't even remember how long ago I got that Prime... not that it matters now. So, I upgraded to the infinity, got free overnight shipping, and a 7 dollar gift card! lol Thank you XDA!

btw, who do you guys think is losing out here? Best Buy or Asus? Hopefully Asus, they're the ones who assed us a brick and called it prime.
[Asus  Eee Pad Transformer Prime] erick0423:
Try different store
[Asus  Eee Pad Transformer Prime] GearPrimer:
Just did mine in Destin, FL - was easier than I could have imagined. I handed the Prime to the Customer Service person and said I don't like the wifi/bt problem and the gps doesn't work, and in less than 3 minutes I had the refunded store credit in my hand and was ordering the TF700, which will be here on the 9th.

Thanks everyone, this was insanely hassle-free and what a great deal!
[Asus  Eee Pad Transformer Prime] Subv3rsion:
I took mine into Best Buy in Loveland Colorado. I called the store to verify that they honored the manufacturer warranty for the Prime before factory wiping it. I bought it in late January and it was a 32 GB BCOKAS model. Mine had noticeable bleed along the bottom edge and the normal weak wifi/GPS; it was usable, but not as good as a $500 tablet should be.

The customer service person examined it to determine if I had opened it. After powering it on they could see the bleed (I had IPS+ on) and asked me what device I wanted in exchange as the Prime was no longer in the system. I had the receipt and box materials; didn't have an extended warranty. I asked for the Infinity; they asked me to go talk to the tablet guys and they confirmed they haven't had them in store yet. Customer service couldn't order the Infinity through their system. They had to issue a temp gift card and ordered it for me through the bestbuy.com website. I offered to pay the extra to upgrade to the 64GB version; cost me around $80 due to the tax difference. I should have it by Tuesday; I just hope my Prime keyboard really does work with the Infinity and that the QC is better with this model.

Thank you for posting about this exchange policy. I loved my Prime, but it just did work like it should of. I'm mad Asus didn't swap out the Prime with the Infinity in the first place after all the design and quality issues. I felt like a beta tester. Best of luck if you decide to exchange yours!

Update: I had to do a manufacturer warranty return on my tf201 dock as well. There is a felt bumper that came loose and made it difficult to dock my tablet. I had to pay $8 to get the tf700 dock and have it shipped to me. Tf700's are no where to be found in best buy stores out here. I'm not sure if the bumper was starting to come lose before I upgraded or if the new tablet caused it...
[Asus  Eee Pad Transformer Prime] mikepar:
Amazing !! It was easy as pie. I ordered my prime last November, but didn't receive it until after Christmas. I did not have the extended warranty No questions asked. They are even shipping the 700 to my house. Very impressed
[Asus  Eee Pad Transformer Prime] TeCKNeiC:
Traded mine in due to broken camera, had no hassle at all. I think the biggest hassle I had was that I had to pay 50 bucks cause I used the Micro Center price match for 450.00 on my Prime . Got free second day shipping to my house so whatever. If anyone knows where you can get the Infinity for 450 like we did for the Prime let me know. The guy at Best Buy said they will honor competitors prices for 30 days after my purchase and refund me the difference. Would be sweet to get my Infinity at the same price as my Prime!
[Asus  Eee Pad Transformer Prime] An UrgeT Dance:
Did anyone else who had one ordered to their house from Best Buy Customer Service not have them ask for an email or any contact info, all they did was ask for my drivers license to get my address and such off of.
[Asus  Eee Pad Transformer Prime] Subv3rsion:
They should of at least given you an order number. I've been receiving emails from Best Buy and UPS on the status of my order. You may want to call them; they should be able to look it up.
[Asus  Eee Pad Transformer Prime] An UrgeT Dance:
Thats what I figured and was going to call them in the morning.
[Asus  Eee Pad Transformer Prime] cuyabro:
Apparently nobody has tried this. You guys should give it a try
[Asus  Eee Pad Transformer Prime] EyeBeeNY:
Im so pissed!

Had an RMA to return my prime to ASUS and get a refund, but didnt send it back right away, hoping the firmware would fix the problems. The fix didnt happen, so I sent it back a little over a week ago... The RMA number doesnt even work and I cant keep track of the process! Now Im told that I wont get my refund for "a few weeks"!! I wish I would have checked the forum the day I sent it out, because this thread was already started and I could have easily went to BB and attempted the swap...

The only good thing that comes out of this is that I get BB points for making (what will appear to BB as) an additional purchase, IF I decide to get the 700... so many people seem happy with it, but then it still suffers from the BT/WiFi interference/drop out problem that the 201 and 300 have...

Well, at least its nice to read that others have been able to get rid of that POS prime...
[Asus  Eee Pad Transformer Prime] Phsyclone79:
Awesome!!! I took my prime back, after a lil back and forward with geek and managers (they try everything to not get it back) but I kept saying "SO U R NOT GONNA HONOR UR OWN POLICY? manufacture defect! They gave me an exchange, I took a Asus U47A i7! Paid the difference. But TFP was unlocked, rooted and androwook still on it!!! Bought it in Feb, no warranty.

I left it on and they didn't turn it off! Thank god and XDA!!!
[Asus  Eee Pad Transformer Prime] sahilcc7:
I'm in New Zealand, so obviously can't do much to return my Prime to Taiwan where I bought it, BUT, can I RMA it and get a refund instead?
[Asus  Eee Pad Transformer Prime] demandarin:
seriously doubt it. wont hurt to call asus n ask though. better sound really convincing though. they will most likely just offer to rma it for repairs. they not really doing refunds anymore. only high rank has authority to do it & its at their descretion.

only way to find out is call & see. if initial person says no, ask to speak to supervisor or next person higher up. good luck!
[Asus  Eee Pad Transformer Prime] jordanmw:
They are still doing refunds, if you just explain the issues that you have and make it clear that you are not willing to RMA just to get back another defective device, they will refund. I suggest that you PM Gary and Tien, they will make it right. They may have someone else to refer you to but they should be able to help.

The only thing that stinks dealing with Asus is that your refund process will leave you without a tab for a few weeks.
[Asus  Eee Pad Transformer Prime] hero_of_the_day:
Heading to Best Buy to give this a go. The GPS on mine is absolutely worthless. Have had GPS test running for at least five minutes, caught a glimpse of one satellite, but never locked on and it went away. So should have no trouble with BB.
[Asus  Eee Pad Transformer Prime] drherron:
What about my square trade warranty?

So UPS kindly left my TF700 in my car last Friday and it was waiting for me at home on Sunday... All I can say is wow, everything we hear complained about here was fixed on the 700 (at least my tablet) Fits perfectly in thew TF201 dock, Sdcard is finally secure, No ANR, Wifi works great at 120 feet (not even half that with TF201), GPS can track me room to room in the house. and the screen... wow.

One question, Bought the Square Trade warranty, should I send them a copy of the new receipt? Hopefully I do not need to repurchase for the exchanged tablet...?
[Asus  Eee Pad Transformer Prime] demandarin:
yeah, only if you speak to right person. but asus not offering refunds to just any & everyone who call n say they have issues or want to refuse rma. rma for repair will the thing they stress the most. like i said they only doing refunds on a case by case basis. plus its at their descretion. they can say no & not anyone or anything can change that.

wont hurt to try though. like they say, A closed mouth wont get fed..lol
[Asus  Eee Pad Transformer Prime] EyeBeeNY:
A successful RMA for refund would definitely take weeks. Possibly a month. So if your used to using your tablet daily, this can seem like an eternity... Best Buy hit a home run with this open return policy. Sorry for those that only have the RMA option...
[Asus  Eee Pad Transformer Prime] dbtorreliob:
Successful!

I gave into peer pressure! Took mine back today and the infinity will show up on Thursday!!! I luckily worked at the best buy where i returned it. So it was a cinch! Good luck to everyone else jumping on the bandwagon. I'll probably be limiting background processes to 4 on the infinity as well!
[Asus  Eee Pad Transformer Prime] nramprabhu:
Exchanged..

Took mine in evening after reading this thread. Exchanged it for TF700 within No Time. No questions . casually she asked me why i am returning this . mentioned wifi/BT/GPS , then she did the exchange and done in 5 mins. I will have the Infiniti PAD by Sunday.

I love BestBuy... for the past 3 months , i started using the Prime to its full potential ... Now looking forward to Infinity PAD...

Ram
[Asus  Eee Pad Transformer Prime] wctaylor79:
well my infinity arrived today. so guess it is so long to the prime forums and on to the next. good luck to all and hope what you got or get works out for you. Those that took the credit and not a swap good luck as well and hope you find what your looking for... :)
[Asus  Eee Pad Transformer Prime] JayRBytheway:
Got my infinity today. It is glorious. Puts the prime to shame. On to the infinity forums
[Asus  Eee Pad Transformer Prime] guthrien:
This thing grabs like 12 satellites in a minute for me it's awesome. Battery is worse, everything else is better.

I feel really lousy for people who didn't get this Best Buy deal. It's a really bitter pill. The Prime always seemed a step away from greatness, got better reviews than it deserved because gadget reviewers don't live with their devices, etc. Getting an upgrade for free from a tech device I bought 8 months ago is just absurd. And I couldn't be happier about it.