yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] jparsons404:
I finally pulled the trigger today and returned my Prime at Best Buy. I told the lady at customer service I was having problems with it and she processed the return on a gift card in about 5 mins. I have a feeling the fact that Best Buy isnt doing so well is the main reason they are taking the returns in the first place. It almost felt like I could return any product if I wasnt satisfied, regardless if it was outside the 30 day return window. I ended up going with the Note 10.1. I definately will not buy a product on day 1 in the future. Lesson learned.
[Asus  Eee Pad Transformer Prime] cmccracken:
How do you like the Note as compared to the TF201? That is the leading candidate for me to replace my Prime with. I will never give Asus another penny after their abysmally bad support of the Prime and I can't believe all the people who got screwed once forking their money over again for the TF700.
[Asus  Eee Pad Transformer Prime] tedr44:
Samsung Galaxy Note 10.1 vs. Asus Transformer Pad Infinity TF700

Thought I'd put this up for comparison;

http://http://www.mobilenapps.com/articles/3805/20120820/samsung-galaxy-note-10-1-vs-asus.htm
[Asus  Eee Pad Transformer Prime] demandarin:
The note 10.1 is a very solid tablet. Its currently The most powerful tablet on the market now. I know because i had a 16gb. Then returned it because needed more space so i krdered a 32gb version. Dont go off tech reviews of it. All you have to do is go to its forum here in xda and see the consumer review is very well for it. One thing it doesnt have is QC issues. I can see how its a hard choice teying to decide between that and the infinity. The note 10.1 is worth trying out. There are tons of infinity owners who returned and went with note 10.1. It works thst well.

Good luck deciding. But if you dealing with best buy, its worth checking them both out and comparing them for yourself. The infinity forum looks just like this one with various issues. The note 10.1 doesn't. But it seems like Asus is making the newer batches of infinity pad better. Both are a good choice because both will receive JB "Very Soon". Who will beat who to the punch? LOL

P.s. I/O performance on the Note 10.1 is excellent out the box.no mods needed. Scores 18-20 secs overall in RL SQLite Benchmark. Plus the Exynos4(quad core) CPU & GPU is more powerful than tegra3. I have nexus 7 for my tegra3 pleasures and has nonissues playing any games or heavy browsing unlike prime or infinity pad. Note 10.1 also has way better battery life than infinity pad. It also has a power savings mode that limits CPU top speed to 1ghz so you can stretch battery life out even longer(more hours of use). Forget the reviews claims, the proof is in each respective forum of each device. Look at their battery reportings. Note 10.1 has reportings proof of 9-10+hrs. Or more Of on-screen time.

Hard choice. Both have their advantages and disadvantages.
[Asus  Eee Pad Transformer Prime] vypor87:
Funny thing is I said the samething about day 1 products but when I exchanged my prime my note was practically day 1. Been nothing but pleased and extremely happy!
[Asus  Eee Pad Transformer Prime] jparsons404:
Just returned home with the Note 10.1 and i have to say I am very impressed. Straight up comparing it to the Prime, it blows it away. Browsing is so much smoother, wifi issues gone, S pen is really a neat addition. I love the multiscreen function also! This is what the tablet experience should have been when i bought the Prime. If anyone is on the fence, i would definately recommend over the Asus line currently. And for anyone out there who still have not exchanged their Prime, go do it! You deserve better.
[Asus  Eee Pad Transformer Prime] czerdrill:
Ok so i went in, went to customer service and told them I've been having problems with wifi and gps and that asus has acknowledged the defect and wanted an infinity. Rep said "fair enough" and got me my new tablet.

I was rooted and unlocked, he didn't even turn it on.
[Asus  Eee Pad Transformer Prime] tylermaciaszek:
I fought with people in the store after being nice for a while with no help, now emailing still not getting through to them. I don't understand why they won't allow me to do what you guys are.
[Asus  Eee Pad Transformer Prime] vypor87:
Exchanging is all a conspiracy and a lie /s

But in all seriousness good luck and keep trying. Hopefully corporate will work with you. Start over new with corporate. Don't vent your frustration with the store location.
[Asus  Eee Pad Transformer Prime] mordango:
Today I returned my TF201 to a Staples physical store. I bought it at staples.com and have been frustrated with it for the entire 5 months I've had it. Usual routine of defects. Staples manager refunded it cheerfully, seemed to ask if there was something wrong only as an afterthought. I went directly from Staples to Office Depot and bought a TF700 Infinity. Staples is no longer selling new ASUS tablets except perhaps the TF300. Office Depot had the TF300 and the TF700.

Infinity is MUCH better than the TF201. Not perfect by any means but certainly miles ahead of the 201. I don't know why it didn't occur to me sooner to just return the bastard 201.

Anyway, thanks for all the help here. I'm moving on to the TF700 forum now but good luck to you all.

mordo
[Asus  Eee Pad Transformer Prime] houtx2:
Success!

Went directly to customer service at the Houston Galleria Best Buy, explained the issues and was out with a new infinity in less that 30 minutes.
[Asus  Eee Pad Transformer Prime] RonH54:
I have tried to exchange my Prime at 2 Different BBs in 2 different towns and have been turned down both times. I did buy my Prime in Feb. so I am not in the 1 month exchange/refund though BB but I have explained the Problems it has and how ASUS has 1 yr. Manf, Warr, but still No Go. I have email BB Corp, Office and waiting to see what they say.
[Asus  Eee Pad Transformer Prime] czerdrill:
Tell them the manufacturer acknowledged the defect and to look in their system and they'll see it. There's no reason why they shouldn't allow you to exchange a product that has a known defect, so let them know that.
[Asus  Eee Pad Transformer Prime] cmccracken:
After Amazon took my Prime for a return/refund yesterday, I thought I'd try my luck at returning my Prime's keyboard to Best Buy where I bought it (online). I came in with the receipt and told them it only worked with the Prime, which I had returned due to it being defective by design. At first they told me I couldn't return it because it was past 30 days (I bought it in January), but once I told them that it was my understanding that there was a corporate policy to accept returns for the full 1yr manufacturer's warranty on this item they scanned it for a return and it went through. I was clear that the keyboard itself was not defective, but it was not usable because the item that I bought (elsewhere) for it to work with was defective. They gave me store credit, not a refund, but I am thrilled to be done with this Asus garbage and not out any money (just a lot of time wasted screwing around with their support, or lack thereof). All in all, Best Buy impressed me today. I didn't think it would be that easy.
[Asus  Eee Pad Transformer Prime] sup3rgh0st:
Took my prime to my local Best Buy today without a receipt or an extended warranty. They were able to look up my record and they said they would replace my tf201 Prime with a 'suitable replacement' after I explained the issues. I must have not been the first one at that store because the guy at the desk new that it was a common problem. However, they said that they would only exchange my Prime for a TF300 Pad; offeering the Infinity for a price of 50 more dollars. I took the Infinity option, but the person at the checkout was a completely different person, and the 50 dollars never popped up; I got the Infinity for my TF201 for free!
[Asus  Eee Pad Transformer Prime] silver9T9:
Success!

I was able to exchange my Prime for an Infinity this morning. I went to Best Buy Store #404 in Southfield, MI with the tablet, AC adapter, box and receipt. The female Geek Squad representative didn't give me any trouble although after the exchange she mentioned that exchanges like this are rare and I would need to purchase a protection plan from them to ensure that I could exchange my new device in the future.

I went up to the service desk and stated that I wanted to exchange my device for connectivity issues (GPS, Bluetooth, WiFi) and I also brought up that the Asus admitted the defects and released an updated tablet. At first she said that if they had any more Primes then that's what I would get (yes I know that doesn't make that much sense). I told her they were discontinued and being replaced by the Infinity. She checked on the store computer and saw the Primes were indeed removed. She then took the tablet to the back. After a few minutes she returned and said I would be able to exchange. A few minutes later an Infinity was brought up to the front and I was able to check out. The whole process took about 10 minutes.

I purchased my Prime back in Feb along with a Verizon hotspot (to "save" $100) at a Best Buy Mobile store. I had to pay $106 today while exchanging my Prime to make up for that difference ($100 discount and $6 sales tax). I was expecting to pay the difference.

Thanks to the OP, blackinjun, as well as the other posters. I literally just found this thread last night. :D
[Asus  Eee Pad Transformer Prime] markd311:
I had no luck at staples

At a store and twice on the phone with staples all I could get was a $75 gift card and staples called asus and connected me to a supervisor that said it looks like I would get a replacement as my rma'd 201 was in waiting for internal advice status for 2 weeks.
[Asus  Eee Pad Transformer Prime] bigtwpsp:
Just got back from Best Buy. They gave me a full refund including the tax for my prime. I didn't have a warranty or original box but I had the original receipt that I bought online in December. Just told the lady I wanted to exchange it for a working product she took my receipt starting typing on the computer and asked if I wanted to check out any other tablets I said no and she gave me a gift card for the full amount. I'm so excited, it's like a huge weight has been lifted off my shoulders.
[Asus  Eee Pad Transformer Prime] SunniDee:
Could you tell me what store in Memphis you went to? I live closer to Jackson, but would willingly make the trip to Memphis to be able to exchange for an infinity! Thanks!

---------- Post added at 05:03 PM ---------- Previous post was at 04:46 PM ----------

I had received my Prime as a gift from an ex boyfriend, therefore, I don't have a receipt. Has anyone had any luck exchanging or getting store credit without a receipt?

Thanks!
[Asus  Eee Pad Transformer Prime] uapyro:
If he got it at a Best Buy, you should have some chance. They can look the receipt up by his phone number, name/zip, and I think there's people in the back of geek squad who can look it up by day as well.
[Asus  Eee Pad Transformer Prime] RonH54:
After being turned down by 2 different BB in 2 different cities I followed the advise that was posted here about emailing BB Customer Service online. I sent email explaining what was going on with the Prime and received this back:

"Hello Ron:

Thank you for your inquiry. I'm sorry that your Asus Transformer Prime is malfunctioning and for the inconvenience it is causing you. I spoke with Geek Squad at the Lexington store and they confirmed you can indeed return the recalled product to the store for a replacement. I would suggest that you return it at your earliest convenience.

If we can be of further assistance to you before you get to the store, please reply to this email or give us a call at 888-237-8289. I want to thank you for shopping at Best Buy, Ron. You are a valued customer and we sincerely appreciate your business.

Regards,

Rebekah

Best Buy Customer Care Team"

This store they contacted is one of the Stores that refused to exchange for replacement of my Prime. I have emailed the Customer Service Rep. back asking what I can I replace the Prime with since all Primes are faulty and I would have the same problem with a replacement one if Best Buy even has one which I am sure they don't. I am waiting to hear back and hopefully the Corporate will indeed verify I can get Infinity as a Replacement.

Thanks again guys

Ron
[Asus  Eee Pad Transformer Prime] ear0wax:
Man I wish I wouldve seen this thread before putting AndroRoot recovery on my prime (could probably reverse....) But I have a Prime and a dock, I bought the dock at bestbuy and the Prime I got via craigslist (with box and gamestop receipt). Any ideas?
[Asus  Eee Pad Transformer Prime] chamberc:
Try best buy. I returned two I bought from Amazon to Best Buy.
[Asus  Eee Pad Transformer Prime] willowave:
How did you do that with no receipt??

Smile pretty? lol

---------- Post added at 10:31 PM ---------- Previous post was at 10:29 PM ----------

Ron, please let us know what happens with your situation. I'd like to know what I'm running up against before I go and try to do this. Thanks!!
[Asus  Eee Pad Transformer Prime] good4y0u:
Nope.-.-
[Asus  Eee Pad Transformer Prime] csrabear:
Ron--what email address did you use?
[Asus  Eee Pad Transformer Prime] RonH54:
I just went to Best Buy site Online and found under Contact us: I went to the email I got back from them and the email address was:

onlinestore@bestbuy.com

I haven't heard anything back yet on my question to what I can I exchange my Prime for.
[Asus  Eee Pad Transformer Prime] RonH54:
I just got this email from BB concerning what I could get for Prime replacement :

"Hi Ron:

Unfortunately, I don't have that information readily available to me at this time. I was unable to locate any current information to give you. Since I confirmed with Geek Squad at the store that they would replace the product, I suggest that you either call your local store or go into the store to discuss. Please remember to take your receipt with you."

I guess I will call the store but the first time I tried to exchange Prime at this store they looked up that Prime indeed had a Recall but they would not exchange my Prime for anything but another Prime. Knowing they did not have any Primes at the store and they could not get any(I had checked ahead of time) I said OK give me another Prime. When they saw on Computer they did not have any way to get me a Prime they said too bad they could not do anything for me. I then asked about an Infinity for exchange they flatly refused. Maybe this time since I have an email from BB corporate office concerning this matter they might exchange for Infinity.
[Asus  Eee Pad Transformer Prime] vypor87:
Just say "fine then give me store credit please". They don't have to know that it will give you an even exchange ;)
[Asus  Eee Pad Transformer Prime] RonH54:
I just got this 3rd email from BB CSR:

"Hi Ron:

I was looking through some emails and came across one related to our email exchanges. Unfortunately, it is probably not the news you wanted to hear. It appears that Best Buy will not be replacing the ASUS Transformer Prime products, contrary to what the store indicated when I called them. You are certainly welcome to go to the store and discuss the matter; however, it doesn't appear that we will be replacing the product for another product.

I'm sorry to have to give you this information but I also wanted to let you know what I found out. I would suggest that you contact ASUS again and let them know Best Buy is not planning to replace the products.

Thanks again, Ron, for being one of our valued customers.

Regards,

Rebekah

Best Buy Customer Care Team"

So I doubt I even try to exchange.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Why you would think corporate or someone via email is going to help you with an exchange loophole is beyond me, you are at the mercy of the customer service associate helping you. Don't know how many times its been posted in the thread there is nothing official with Best Buy exchanging them :confused:
[Asus  Eee Pad Transformer Prime] Mr Zulu:
Checked onto this forum for the first time in a while yesterday and I see this thread. Glad I did. I was one of the happy Prime owners originally when I got my Prime the first week of January. Wifi was stronger than any other gadget I had, I've never used Bluetooth on anything, and GPS was good enough for geolocation which is all I ever use the GPS for. Then there was the update that killed the GPS altogether. Then at some point the wifi worsened. Not sure when that occurred since at my house I always had a good signal but at some point I quit being able to receive wifi signals in the hotel rooms I stayed in (the first time I tried it from a hotel room, I was able to use another hotel's wifi from a couple blocks away so this was something that happened along the way). Then the HDMI quit working. Then the camera quit working.

By the time the HDMI went out, I was ready to replace the Prime but was well outside of Best Buy's return window and I wasn't willing to RMA the thing since I need it for work (and it still worked for that function). So, after seeing this thread, I looked up my local store's online inventory that said they had TF700 in stock, found my Prime's box last night and printed off my online receipt this morning and off the the BB store.

A young girl helped me at customer service. So young, she couldn't have been out of High School, I thought. So figured she wouldn't have the authority to do what I needed but here I go, "I bought this tablet from Best Buy online a while back and since then, the wifi signal is poor, GPS quit working via an update, HDMI quit working, and camera quit working. It's my understanding that Best Buy is accepting returns on this tablet via the manufacturer's warranty. I would like to do that." She blinked and said OK. Had me list off all the problems again so she could enter it all into her computer. Then she said she could only give me store credit for it at the value I purchased it for. I said great, I intend to buy another tablet here. She gave me the gift card. Didn't even turn it on to verify what I had said. I did offer to demonstrate but she said it wasn't necessary. She did open the box but didn't even pull out the tablet which I had in the box face down. Coulda had a broken screen and she wouldn't have known. She didn't even look at the pocket in the box under the tablet to make sure the power cord was there. Wish I had kept that now. After getting my gift card, I went back to get a TF700... they sold the last one late last night. :(

Anyway, they're supposed to have more in tomorrow. :)

FWIW, this is the store in Abilene, TX
[Asus  Eee Pad Transformer Prime] phunky123:
No go for me:

I am sorry to hear you wish to return your Asus Transformer TF300t tablet. We accept returns only within 30 days of your purchase date. After this time you are covered under Asus's one year warranty. I understand there is a News Article online, however we do not have such program in place. Learn more about our Returns: BestBuy.com/PerfectMatchPromise

We apologize for any confusion this may have caused but this was published without Best Buy's knowledge". When searching "Transformer Prime" on Google.com, under the News section, there is an article claiming that Best Buy will be replacing the Asus Transformer Prime with the new Asus Transformer Pad Infinity. The article states that customers that purchased the Transformer Prime, and were unsatisfied with the performance of the device would be offered this new tablet via this "Exchange Program". Please note: This information is false and Best Buy has no such program in place. Best Buy does not currently have any plans to formalize such a program.

Thank you for your question.

Sincerely,

Dannie

Best Buy Customer Care Team
[Asus  Eee Pad Transformer Prime] drherron:
Looks like they are finally starting to shut down this loophole. only took them 2 months, I wonder if ASUS started balking at the flood of primes coming back?
[Asus  Eee Pad Transformer Prime] SteveG12543:
Figures. I just got back to my Prime yesterday and was going to go to BB today to try and do the exchange... I think I'll still try anyways lol. But still, my hopes are very low at the moment.
[Asus  Eee Pad Transformer Prime] krispy521:
It serves them right for putting out such a crappy product. I just wish I didn't buy mine at Gamestop.
[Asus  Eee Pad Transformer Prime] Mr Zulu:
Worked for me today.
[Asus  Eee Pad Transformer Prime] SteveG12543:
Just worked for me! :D at the BB on North Dupont HWY in Dover, DE. I didn't have the box either, just warranty card, charger and tablet itself. I'll see you guys on the Infinity forums!
[Asus  Eee Pad Transformer Prime] ktulu0421:
Worked for me at the BB in flagstaff, AZ...Just went in with receipt, original packaging and charger.

At first they said they probably couldn't, but would see if there is anything they can do for me...typed some stuff in, clicked on some stuff and offered me store credit. Picked up at an infinity.
[Asus  Eee Pad Transformer Prime] Misera:
Anyone have success near hampton va area? Maybe the gloucestor one? I just got shurt down by the one in Newport News. The system was allowing the return but their geekpeople said that GPS not working and wifi weak wasn't a manufacturer defect. They kept trying to tell me the GPS isn't supposed to work even though it has a GPS antenna and when I bought it it listed GPS on their website. And that even if it didn't work it wasn't a defect, instead that it justdidn't work well. @_@ . I told them I wanted to wait to format my tablet until the exchange was ok. She told me when it was ok, I reformated, and then they tell me it's not ok. And then she wanted to bring to my attention that I would've walked out without my data anyway if I got the new tablet. Gosh I hate best buy.. screwed so much crap up all year long..
[Asus  Eee Pad Transformer Prime] blackinjun:
Just try another store show them it not working with the new install
[Asus  Eee Pad Transformer Prime] ventzi:
I went yesterday to BB to try this exchange. Geek squad person start testing my Prime asking me what is wrong with it. I explain all issues with BT/WiFi and GPS and then he start testing. Bring a BT speaker,connect to BB wireless and try as well GPS.After 20 min. of testing he wasn't convinced that something is wrong with device and he can't upgrade with another device. He can only exchange with the same model because there is no manufacture recall on this device. At that point I try to explain that all TF201 has that problem and it is by design. Unfortunately for me they had a new TF201 in stock and I left with a new TF201 instead exchange for Infinity. I check the serial # and it has one of new ones but I think it will be the same issues on this new one. I will test this weekend and let's hope that everything will work fine.

Do you guys think that I can try in another store even I exchanged this TF201 yesterday?

May be it is a good idea to check first in store if they still offer this old model then go for exchange attempt.
[Asus  Eee Pad Transformer Prime] vypor87:
Did you get a new receipt with the exchange? If so that might carry a 30 day return. Just ask for a store credit refund.
[Asus  Eee Pad Transformer Prime] ventzi:
They gave me a receipt that says what was exchanged. One TF201 for another TF201 with the price as well. So next time instead for exchange I should ask for refund not try to explain all WiFi/BT/GPS issue again. Is that correct?