yashsingh1/xdaforums huggingface dataset:
[Thunderbolt General] scottthreet32:
U shot to low aim higher I'm after the s3 just don't want junk any more,I want what I cant have eventually I will get.

3 trouble tickets later they are still looking into it. Its a software issue,I know it is has to be ,2 phones with the same problem that last update did do the phone in, and with the lastest no software update who knows if this will ever get fixxed

Like you give me a phone that works

With a bonus of 2 g3 for all the stuff I have gone thru.

Deep 6 Google account start over both phones

Call bank change over email account for bank app

Change all my bill emails

Repurchase play apps and get credits on apps

Verizon said do I have done

NOT FUN
[Thunderbolt General] Tiezane:
Dude, seriously, at this point, they should be giving you a replacement, but I think it's a written in stone policy that they won't offer a razr or an s3 as a device swap. And they certainly aren't going to give you two just because. It might be time to realign your expectations to something reasonable and take what they are willing to give.

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
I've been offered everything but the s3 depends who u get

I've jumped thru hoops with my eyes closed

This has been going on since July 30 2012

A month come on

Both phones are the same so ya vzw needs to do something I have proved both phones out

My wife wants to splash her's in the pool on a daily bases

I keep telling her that won't don't do anything but cost us $100.00 unless asurion has ran out of tbolts we are screwed till ?

---------- Post added at 09:44 AM ---------- Previous post was at 09:33 AM ----------
[Thunderbolt General] disconnecktie:
You really do have some high hopes. If it's that bad cancel your account. They don't have to give you s3s just because you refuse to accept the phones they offer. If it's really as bad as you are claiming then take the phones they are offering. I bet that is why they aren't offering you something else because you are demanding the s3 and they probably think you are trying to pull a fast one on them.
[Thunderbolt General] scottthreet32:
My track record Will prove itself out with vzw

It has before plus I'm stubborn as hell
[Thunderbolt General] disconnecktie:
That makes no difference to verizon. I would have already canceled the account if I were you. Have you told them that you want to? Every time I have had serious problems with them and tried to cancel because of it they almost immediately change their position. You really have to push it to. Explain to them you would rather go to a different carrier than to keep dealing with their bs and ask them what the cancelation fee costs. After they tell you just act like that is fine and they'll keep trying to convince you not to cancel and eventually they will usually be swayed. They don't want you to cancel because they make a lot more if you don't.
[Thunderbolt General] scottthreet32:
I'm rolling with the flow letting them string me along for now just sent my/the 4th email to vzw

Trouble ticket is out still can't get too fired up yet

Trouble ticket taking a little longer then expected "they don't want to send out a different device if it network related"

Just have to wait to see
[Thunderbolt General] disconnecktie:
You mean you aren't personally dealing with a live rep? You'll get better results if you talk to the tards on the phone. They frustrate the hell out of me but they are better than the morons at the store.
[Thunderbolt General] scottthreet32:
I'm doing both email and live rep
[Thunderbolt General] disconnecktie:
I see.
[Thunderbolt General] Tiezane:
Pick one method of contact and stick with it. I agree with disconnectie, they probably think you're trying to snow them, remember, all that gets documented in one customer file, so they can see all the times you've demanded the S3. Fish or cut bait, dude, but why keep complaining here that they won't take your POS

away and give you the brand new $300 phone(s)?

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
Its double edged sword,I'm generating a nasty paper trail all over the board ,I'm far

from crying here at the forum I'm sharing my experience with vzw

Ppl wanting to do battle with vzw have the info to win if they are truely having problems like me

Yes it is rather bold to demand, but hey all they can do is say NO OR EVENTUALLY BEND TO what I/ u want

Or cancel you, screw ecf

Plus I pay a ton of cash each month for service that when it wants to works

Dam it make me happy
[Thunderbolt General] bashir1102:
I recently traded up from my TBolt and got a Bionic as its replacement while keeping my unlimited data.

It did take a bit of doing but not much really. I was having horendous data drops, terrible battery life, so i told them look, i had been through 2 phones and 5 sim cards and still have issues. The phone has known defects in the SIM cards burning out and battery life so i told them i dont pay insurance every month and a contract so i can be forced into an upgrade (loosing my data plan) because their phone is faulty, they agreed pretty fast.

lets face it most people have issues with the bolt, and we should not pay the price (data plan loss) to get something that works. Now asking for a nexus or S3 is a bit greedy i will say lol, but my bionic is pretty solid, no issues at all especially with ICS
[Thunderbolt General] scottthreet32:
Good for u if u like it so be it. I for 1 have been thru the mill I pay a butt load of money dam near $500.00 a month so I want the current flag ship until that sinks
[Thunderbolt General] sublimaze:
I literally lol'd when I read this. Maybe that rep was trolling you for tying up his line. Glad you got some results. You have proved the old adage "the squeaky wheel gets the grease".
[Thunderbolt General] thebigthn:
Verizon is currently out of Thunderbolts. Just got a Razr sent off to me!

One thing that that the tech told me was that if it was a network issue, they could not send me a new phone. However, I told him that the charging port that came with my refurbished phone I got last week was crooked. Also,when I asked him if the Razr was the only phone they had to offer, he said that his system auto-populates with whatever phone they have. Oh well, beggars can't be choosers!

Good luck to everyone!
[Thunderbolt General] thunderblaster88:
I'm guessing from reading all this that I'm the only one who still loves the tbolt and sense 2.1 don't like the locks above 2.1 , still not running ics update, running rooted 605.19 with custom kernel and don't have any data issue never replaced my sim or phone and have had it since the first month it was out
[Thunderbolt General] baronmxc:
Actually you are not the only one. I have the same phone since launch. No issues, same battery, and same SIM. I firmly believe there were a bad batch of phones and you and I were just lucky. While I understand that most people have issues, I can't relate to them. I can't even re-create them. I can't say its user error (but it very well could be), as these people may actually have legitimate issues.
[Thunderbolt General] Tiezane:
My first bolt was one I bought off someone who had cracked the digitizer. Got it replaced, the replacement had a busted earpiece, but was otherwise nib, had it replaced the same day I got it. Kept that one until the sd card slot freaked out on me and damn near killed my card, all the pictures of my two little girls I thought were gone. Took me a week to recover everything off the card. Replacement phone has been solid.

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
Good Morning Scott,

Having phone issues is never a good thing but having them for over a month, has to be beyond frustrating. I see that you called in yesterday and were able to speak with Randy regarding the status of this trouble ticket and I truly apologize for the time it is taking for a resolution. Typically, the technicians are able to determine the issue within 14 days and advise us. In this case, obviously that is not what we are seeing. The ticket is still being investigated and once the technician has determined our next step, we will reach out to you.

We do not want any customer to go through the service issues that you and your wife have been experiencing and I promise you that we do take this seriously. You have a phone to be able to use it and we do understand that. Thank you for your extreme patience while we have been looking into this matter. Having swapped devices multiple times and done numerous master resets, I can only imagine how my mood would be affected so I do understand you not wanting a call. We are working hard to find a resolution and will be in touch soon.

Sincerely,

Lori

Only problem with email is they take so freaking long to get back to you
[Thunderbolt General] disconnecktie:
That looks to be a very generic response and I bet they have a template where you fill in the blanks.
[Thunderbolt General] craigviar:
Since I put on bamf ICS I have had zero problems with 4g data drops. Never changed the radio from what was on it from the stock GB either.
[Thunderbolt General] scottthreet32:
That's what I was thinking,smoke blowing again!!(
[Thunderbolt General] paul1035:
My coworker just called for a replacement and they sent him a Thunderbolt, so they must still have some around unfortunately. I got his hopes up for nothing unfortunately. Hopefully others have more luck!
[Thunderbolt General] tacopimp:
VZW Juust let me do an early upgrade on my fiance's Thunderbolt. She has had the Thunderbolt for 7 month's and has always hated it. I called Vzw and the girl agreed to let me do an early upgrade to a Gallaxy Nexus for $99 (it's actually $149 - $50 rebate). She also waived the $30 upgrade fee. Not bad considering my fiance has hated the Thunderbolt since the day she got it. They want to keep customers happy that have 3 lines i suppose.
[Thunderbolt General] scottthreet32:
I have 2 accounts and 5 devices almost $500.00 a month and I'm still twisting in the wind
[Thunderbolt General] Tiezane:
I'm sorry, but you're not "twisting in the wind", you're just not willing to take what they offer because it's not what is, in your eyes, "the best". Take what they offer, or take your money and go elsewhere, but don't pretend you're a victim to VZW here.

Btw - Co-worker of mine pre-ordered his SGS3 and got it on launch day, and he's already had 3 replacements because that "great phone" *gasp* has its share of problems too. Nothing is perfect in the world of electronics, especially not when you are embedding programmed code into new hardware. I did 8 years testing firmware for IBM for high end servers, compared to where code starts out, the problems these phones have are really minor. Plus, the designers and coders are human and prone to mistakes.

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
If I got another thunderbolt it would just screw up
[Thunderbolt General] Tiezane:
So insist that you've had enough of its problems and you don't want another bolt for a replacement phone, but quit holding your breath for the SGS3. when I insisted we wouldn't take another Charge for my wife's replacement, they tried to tell me that was all they could do. Be firm, but polite, and tell the tier 2 tech that another bolt is not an acceptable solution. They will eventually get a supervisor's approval to give you something else. Be grateful they're even willing to do that.

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
U have been with vzw how long?.

Don't get me wrong or take it the wrong way

Vzw usually bends over backward for me,this time its taking a little longer then expected.
[Thunderbolt General] disconnecktie:
Maybe their tired of your crap and they want you to go to another carrier.
[Thunderbolt General] scottthreet32:
Maybe
[Thunderbolt General] Tiezane:
No, I don't work for Verizon, but I am an IT HelpDesk manager, who has to deal with people with a false sense of entitlement all day long. I'm trying to give you suggestions on how to get something more from then, but really, from your *****ing here, I can understand their lack of desire to help you.

THIS. Like I suggested, take the replacement they are willing to give you, or take your money elsewhere, and show them with your wallet that you mean business. But for the love of [deity] PLEASE quit whining because they won't give you two phones worth more than what you pay them a month.

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
I'm not *****ing I could really careless its a point thing now.

I pay for service,service /device should work

Is the service/device working correctly:NO/NO

The way you talk its like I'm trying for new in the box.

I'm not, reman s3,battery,back cover.

A warranty replacement everybody else slips into them read the forums

I am done here
[Thunderbolt General] Tiezane:
Everybody slips into new devices, yes, but not the latest and greatest. Even a CLNR SGS3 is essentially new. My point is, yes, device and service are not working for you the way you expect, and if they are willing to do something to change out the device, giving you something you didn't pay for is still above and beyond what they are contractually obligated to do. Don't like it? oh well. Good luck on your quest, and I would love to hear if you ACTUALLY get the S3.

Sent from my Sega Master System using Carrier Pigeon.
[Thunderbolt General] scottthreet32:
BE IN ON TUESDAY OH YA FREE
[Thunderbolt General] Dannar:
No way...

This kinda opens the floodgates eh? Let's see those sgs3s vzw!
[Thunderbolt General] scottthreet32:
Like I said I have been with vzw for 15 years I will eventually get what I want.

Persistance pays off

Only minor detail had to pay for back covers and batteries

2 otterboxes 2 screen protectors

All told $221.00 -25% off so $167.53

Score $1200.00 worth of phones
[Thunderbolt General] boyer61:
Screen shot the order screen or it didn't happen..
[Thunderbolt General] scottthreet32:
I dont have screen shot on the bolt sorry dont even have order number yet i know i put $167.something on account so until then gotta wait
[Thunderbolt General] Tiezane:
Check the other thread on this, someone else had the same thing happen, only to end up getting an LG Lucid.

Sent from my Sega Master System via Carrier Pigeon.
[Thunderbolt General] scottthreet32:
ONLY THING I KNOW IS I PAID MONEY FOR THE COVERS OTTERBOXS BATTEY AND screen protectors

They are not new in the box clnr

For my protection i used touch retouch free to edit photos
[Thunderbolt General] boyer61:
Oh. My. God.
[Thunderbolt General] scottthreet32:
If we are headed to total must have proof if all goes well before retiring thunderbolt i will take pixs of phones and then send to forum

Come on after 1.5 months of utter hell dealing with vzw why the chuck would I make something up like this
[Thunderbolt General] afunyun:
I wish I was assertive enough to accomplish something like that
[Thunderbolt General] Dannar:
Ditto.

Scott, do you hire out your services? ;)

Duely blundered from my thunderdolt.
[Thunderbolt General] scottthreet32:
Proof of almost jumping ship
[Thunderbolt General] boyer61:
Finally got VZW to crack and they offered me and i quote "a LG Rezound or a LG revolution." I asked about the OLDER nexus and they said they could do it, all i had to do was buy the back cover and battery. Hopefully this fixes my data drops. The build quality of my most recent Tbolt is terrible... charging port is very loose, kickstand wobbly, multiple random shutdowns.. Good luck guys, Jester will have ICS out for you guys in no time!
[Thunderbolt General] scottthreet32:
my how to that bad sorry
[Thunderbolt General] Lineside:
Proof that there is always one to ruin it for everyone else.
[Thunderbolt General] stang5litre:
Thunderbolt Replacement

I would have to say that is really weird.. I also have alot of friends that work for Verizon and they have plenty of Thunderbolts. I just had mine replaced and I got a Thunderbolt. \shrug . I actually don't have most of the issues that everyone complains about battery, random reboots, etc. I rooted mine and have Liquid ICS running with over clocked. I always get a full day with moderate to moderate/heavy.
[Thunderbolt General] scottthreet32:
I got what i wanted and not looking back the issues with the bolt wont be solved with an update any time soon if you like the rezound good for you right at this point and time im done with htc
[Thunderbolt General] Tiezane:
Please tell me that also means we're done having to hear about it? Go bother the SGS3 forums now?

Sent from my Sega Master System via Carrier Pigeon.
[Thunderbolt General] composted:
I may be going down the replacement path soon. I have the infamous (or not-so-infamous) truncated text issue that appears to only affect a handful of people. It could very well be some sort of obscure network issue on Verizon's end that is affecting my account somehow, but I have a feeling they'll give me a replacement phone before they try to do any heavy thinking.

I pay for the monthly insurance (Asurion). I wonder if a replacement is due whether or not they'll pass me off to them or not to issue it. It's not like I ran over my phone with my lawnmower, though, or dropped it into a toilet from the top of a ladder.
[Thunderbolt General] scottthreet32:
Drowning your phone auto $100.00 claim verizon goes thru their check list you say no you send back phone to vzw and the sticker red they will charge you full price for phone
[Thunderbolt General] composted:
Yeah. I have no plans to intentionally damage it or anything. I know that if you lose a phone, physically break it by force, or get it wet you end up paying a deductible and getting a new one (just by a 3rd party?) through the insurance. But I'm not sure who steps in when it's a genuine defect / issue with the inner-workings of the phone. I guess maybe it depends whether or not it's still under warranty.
[Thunderbolt General] scottthreet32:
Extended warranty or under 1 year vzw does ,out of warranty your screwed
[Thunderbolt General] k9cop:
As my salesperson at VW told me, when you mess your phone up, claim it as stolen/lost. Insurance fraud str8 from the salesman. :good:
[Thunderbolt General] scottthreet32:
I ran it over with the car .lost/stolen needs a police report .ran over over with car requires u to send pieces back
[Thunderbolt General] donnyp1:
Stolen might need a report, lost sure doesnt.
[Thunderbolt General] 4cloud9:
Rezound replacement 10/10/12

I originally had a T-bolt, dropped at work from 12' up walking top plates of a building my company was framing, in February. I got a Asurion replacement, when it was sent out it had 1 burnt out pixel. I decided to deal with it until a later date, well another pixel went dead on me. So I called them up and told them my issue, since I was under their 1 year warranty they sent me out another T-bolt replacement on 10/10.

I immediately noticed once out of the package that the power button was a little loose. I didn't want to eventually have a sunk in power button, so I called them back and told them my issue with the replacement T-bolt. The Asurion agent offered my the Rezound right away, stating they have no more T-bolts as replacements. She told me the two devices were comparable in specs, I must have sounded reluctant because she told I could chose another device if I wanted "as a one time offer." I already had my hopes up for the Rezound when I had placed the call, so I just agreed to except it. Then she offered to throw in any accessories that I might need due to the replacement phone being different from the one I originally had. So they through in a leather pouch case since that is all they had, but if I knew the usb connector was different I would have asked for a car charger as well.

So that is my experience with getting a Rezound replacement device, if anybody does get the same try to get as many accessories as you can, like I said now I wish I had a car charger and maybe a screen protector.

Oh yeah the next day I got it S-offed, its a little more difficult than the T-bolt, but there is a lot of development going on for it right now. I am very pleased.
[Thunderbolt General] jimmyco2008:
Different charging connector? Aren't both micro USB but rezound is like original dinc in that it has a slightly different, but still compatible shape?
[Thunderbolt General] jumpman1229:
Would they only offer Rezounds at this point or might they offer a GNex or perhaps a Droid Razr? I'm thinking of claiming constant data drops or something of the sort and need to know how to go about getting a replacement device. I have the Asurion insurance btw
[Thunderbolt General] ToddL:
They offered me the Droid 4 so that I didn't have to pay for the battery and back. So I think they have wiggle room in what they're offering.

But they do still have TBs in stock, so if you haven't already gotten a new one, you might have to try another TB before they send you something. That's what I had to do (although I didn't have any kind of warranty to stand behind).
[Thunderbolt General] Kitten Mittens:
Did you have to pay the $99 deductible for the replacement ThunderBolt and again for the new device, or did you only have to pay it once?
[Thunderbolt General] jimmyco2008:
I think you can get whatever phone you want so long as you tell them you have the battery and back cover, they can only send out replacements without those, the idea behind warranty replacement is you already have the battery and back cover.

So say you want a GalNex and that you have the battery and back cover already, I've done this before, it at least used to work.
[Thunderbolt General] ocman40:
are people still pursuing this?? How's it working?
[Thunderbolt General] RicoX9:
I've got 2 Rezounds, one Tbolt. The Rezound is an UTTER ***** to get S-OFF on. Twice I went through the procedure, 3 hrs each time. Twice failed. Phone is fast, which is nice. Pretty screen. I like my TBolt better. More accurate GPS. Better built. More stable. Tired of the flaky software on the Rezound.
[Thunderbolt General] schwab16:
Will Verizon replace my Thunderbolt if its over a year old, or will I need to use my warranty to get it replaced? Also are people still having any luck getting a HTC Rezound or a Galaxy Nexus as a replacement?
[Thunderbolt General] Lineside:
Warranty is only one year. You can try to sweet talk a customer service manager to replace the phone after the warranty has expired. I just did that. They sent out a refurbished Thunderbolt not a Rezound. But at least I have a phone that has a working touchscreen with no dead spots.
[Thunderbolt General] schwab16:
That didn't mess with your contract at all though right? Because I can't lose my unlimited data so thats why I'm not sure if I want to try getting a replacement Rezound or even another Tbolt in case Verizon messes up with plans.
[Thunderbolt General] jizzyburnizzy:
maybe they'll swap mine out for an S3!! wishful thinking...
[Thunderbolt General] feered:
I've spent the last 2 weeks going through hell with Verizon. They have sent me two replacements (third on it's way) which have all been buggy. The "technician" lacked in much knowledge, and she insisted that I reset my phone back to factory defaults...

Anyway, after all the **** I've gone through with Verizon in the last 2 weeks, I'll probably be switching my service when my contract ends.
[Thunderbolt General] Lineside:
No the contract stays the same.
[Thunderbolt General] srk468:
They still have the thunderbolt, I should have a refurb tomorrow but I was hoping for a Rezound
[Thunderbolt General] Nyobie:
I bought a used Rezound off a lady in Wisconsin this morning and should have it Friday. I hope it isn't buggy. It has root and S-OFF on stock ROM but I really wanted a Thunderbolt. Hmmm... ?

Sent from my HTC Incredible 4G on Verizon's periodically blazing fast and mostly reliable 4G LTE network using xda-developers app