yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] NeoMagus:
You have the actual store receipt? I see you say you bought it online so I don't know how they honor that, I bought it in-store (C1). Took it in boxed up, with my original receipt and asked for an exchange with another because the GPS wifi/BT was defective, just like OP said I mentioned to exchange it under manufacturer defect warranty. Because its not in the system anymore I was asked if I wanted the Infinity (replacement) or the balance on a gift card so we ordered the 700 now its the waiting game if they wont do it for you only thing I can suggest is try somewhere else
[Asus  Eee Pad Transformer Prime] shinzz:
Would be amazing if this works with Gamestop.

Too bad they still have Prime listed in their website.... & funny enough.... they have Prime & Infinity for $499.

However, haven't seen Prime in any local Gamestop around my area... sigh
[Asus  Eee Pad Transformer Prime] mbucks911:
good news, i called another best buy and they were very nice and they said i should be able to do the exchange in store!! they said if an employee gives you a hard time just talk to a manager and they can help you out. just mention the manufacturer defect product warranty and they can do it after 30 days with no adh!!! im going to go in tonight and hopefully they will exchange it for an infinity!
[Asus  Eee Pad Transformer Prime] shinzz:
That would be amazing... but.. Gamestop has one of the crappiest & complicated return policy. =/

However, if anyone who purchased one from Gamestop attempted... & is successful...
[Asus  Eee Pad Transformer Prime] erik111111:
My infinity came in today

So far so good.

No problems. WIFI is better and GPS rocks. Immeadiately picked up 7 birds indoors. Outdoors 12.

The prime could never locate a bird indoors and outdoors took like 20 minutes to see even one.

Seems faster and screen looks great too.
[Asus  Eee Pad Transformer Prime] JaceAlvejetti:
Returned my prime and dock for the tf700, had to pay a $10 difference for the dock, other then that everything is square!, My was Unlocked and still on Virtous Prime when i returned it, afer the rep agreed to replace it I did a wipe while he watched it boot into TWRP to do so and never said a word
[Asus  Eee Pad Transformer Prime] mick3444:
So I went into a best buy store this morning, in San Rafael ca, with the prime in its box with charger. I bought it in December from bb.com with no warranty. It was unlocked with androwook installed. I told the lady there was wifi, gps, and anr problems. I did a factory reset on it before. The lady didn't even turn it on. She just entered it into the system and it went through, then she told me to go pick out any $499 tablet! Im trying out the iPad 3 now. There's a 30 day return policy so I'm gonna try it out. Overall it was an easy and fast experience! Thank you best buy!
[Asus  Eee Pad Transformer Prime] weavil:
ive had wifi issues forever so this is nice. is store credit an option? i'd rather take that and wait for a nexus 7
[Asus  Eee Pad Transformer Prime] chamberc:
Yes, they'll give it to you on a gift card. Make sure you ask for the free Plasma TV too for your trouble.
[Asus  Eee Pad Transformer Prime] blackinjun:
I think everyone here has been very patient and have not jumped to the bait. I am going to assume this is my responsibility as the OP.

What's your Point!

Do you really not believe?

Are you not able to do it and being petty?

Are you just not that good at sarcasm?

If you think I am arguing or rising to some sort of bait you don't know me. I rarely start a thread and don't argue. I and others are just curious and we would hate for someone to see your posts and miss out on the opportunity.

BTW if you are trolling you can see no one here is responding except to correct your statements for others benefit.
[Asus  Eee Pad Transformer Prime] jyan_osu:
Probably because everyone has him on the ignore list. I do and I only see stuff if people quote him :)
[Asus  Eee Pad Transformer Prime] weavil:
plasma tv wut? now im lost anyone explain that?
[Asus  Eee Pad Transformer Prime] blackinjun:
please don't tell me I took the time to make a serious response to a preteen
[Asus  Eee Pad Transformer Prime] jyan_osu:
I don't know but after 3 or 4 comments I put him on ignore

Anyways thanks again for the post. Worked for me
[Asus  Eee Pad Transformer Prime] Frostbiter:
So I tried this, went to the best buy store, went directly to customer service and said that i was having issues with my prime, they told me right away to go to geek squad. I did that told the guy about the problems (wifi/bt, screen tears, and camera) after fumbling around with trying to find my information, i got it for Christmas and i don't think i have a 1 yr adh, he told me that it would be a 2 week turn around time and if the repairs were more than 75% of the cost of the tablet i would get store credit. I'm guessing that meant that they were gonna send it back to Asus to fix it instead of saying that it was not serviceable and offering me a replacement. Going to try again at another best buy and see what happens.
[Asus  Eee Pad Transformer Prime] MiscBec:
If this were to start working at BBs here in Canada, that would seriously change my opinion of that store. I bought mine from Staples back in January, and had problems within the first month (wifi problems, zero GPS even outside in a field, screen tearing...). However, despite having called and specifically asked BEFORE I bought the tablet how long I had to return it, and being told 30 days, when I had issues it became 14, and they refused to do anything. I even asked if there was any kind of extended warranty I could buy that would apply, and they said no- the only one they offered wouldn't even kick in until the manufacturer's ran out after a year. They offered to give me the number to Asus. Rarely have I felt so screwed by a company I had thought the better of beforehand...

So yeah, I could definitely become a BB evangelist if they started showing this kind of support for their customers!
[Asus  Eee Pad Transformer Prime] Beretta96:
I just found this forum but I traded mine this morning with very little questions asked. I was courteous but firm that I wanted an Infinity. First store I went to in Las Vegas and I was out in 10 minutes with an order.
[Asus  Eee Pad Transformer Prime] weavil:
success, i told the cashier that ive been having repeated wifi and gps issues, and i'd like to return this for store credit. asked for id and i was good to go. now waiting for the nexus 7 to be in stock.

thanks:cowboy:
[Asus  Eee Pad Transformer Prime] Mike02z:
You need to search. If get to corporate, are nice, polite and just say you know there is a design defect and the GPS does not work, you will get them to help. They called the store nearest me and worked it out with the manager. I was not about to go from store to store when an email works better. Walked in, they took them back with no questions, never even opened the boxes, and ordered my 2 TF700's and dock and issued a store credit. I promised the person that is working with me that I would not share the email address I used, so I need to keep my word. All I can say is that she called me within 2 hours of my email and has called me back when she says she will, every time. I don't recall ever having a better customer service experience.

When my 2 Prime's were pre-ordered in November and didn't arrive until Dec 31st, I sent a nice polite email and got 2- 50 gift cards 5 days later. Say you want about Best Buy, they have always taken VERY good care of me. It might help that we spend a LOT of money there every year.

Most companies have different levels of customer support. You just need to get to someone higher than the typical level 1 CSR. Aim high is all I'm saying....
[Asus  Eee Pad Transformer Prime] mikevipe:
Just got back from bestbuy, I was able to exchange my tfp for a tf700. I was even given a prorated refund for my accidental dmg package I purchased. I purchased back in January. 42.14$ of my 99$ acd was refunded. 499$ plus tax for my tfp. All in all I walked out paying just shy of 68$ for the new 1 year acd policy. I was even given a store credit gift card for my dock since they do not yet carry the infinity dock yet. Return was done without either boxes, just the power cord. Done in Brentwood, California.

Called ahead of time and was told they are aware of the issues the tfp was plagued with and were happy to do an exchange.
[Asus  Eee Pad Transformer Prime] Mike02z:
Glad to hear it! Mine should be in next week. They can order the dock, They ordered mine. They knocked 10 bucks off my dock so it would be a wash a the new dock is 159.
[Asus  Eee Pad Transformer Prime] Beretta96:
I just plugged my new TF700 that was exchanged today for my old TF201 into my old TF201 dock and it worked perfectly. It updated the firmware and its fine. :)
[Asus  Eee Pad Transformer Prime] pbg225:
Which department did you speak to when you called? Was it the geek squad or customer service
[Asus  Eee Pad Transformer Prime] allan1313:
I did this yesterday with very little trouble. In and out of bestbuy in about 20 minutes. Just waiting for infinity to show up.
[Asus  Eee Pad Transformer Prime] UltraVicious:
Checking in with successful Office Depot TF201 to Infinity exchange. The first guy I talked to when I walked in was just giving me BS, manager came in and like two minutes later I walked out with my new Infinity. :laugh:
[Asus  Eee Pad Transformer Prime] knowaczark:
Did you return it to the same store where you bought it, or did you buy it on-line?
[Asus  Eee Pad Transformer Prime] PolishPoet:
You can add me ti the list of exchanges. No questions asked. Kept keyboard since it seems to work. This might cost Asus big time. Pick it up tomorrow can't wait.
[Asus  Eee Pad Transformer Prime] cobyn:
exchanged

went in and let me switch

no hassel, no complaints just 20 minutes of waiting for him to find my warranty receipt
[Asus  Eee Pad Transformer Prime] ZanaZulu888:
Worked for me! I went in and got the Infinity they just got in no questions asked, I'm typing on it right now! The screen looks incredible and everything is absolutely top notch and FAST; this is what I should've got when I bought the Prime. If you have any reservations about giving this a try then stop thinking about it and just do it!

Thank you all so much, would've never thought this time yesterday I'd have a perfect new tablet!
[Asus  Eee Pad Transformer Prime] fireknuckles:
Worked for me. Went to BB in La Mesa, CA (Near San Diego). No issues, had the infinity in stock. Thanks for the tip!

I notice no stock News & Weather app, I'll have to head to the TF700 forum for a solution
[Asus  Eee Pad Transformer Prime] graffixnyc:
wait, did you have to buy accidental warranty to replace it? I didnt get the accidental warranty so I'm wondering if they will still exchange it for me. I have a copy of the receipt

edit: I called my local bestbuy and they told me they dont do exchanges for manufacturers warranty, but I can bring it there for the geek squad to look at..
[Asus  Eee Pad Transformer Prime] erick0423:
No u dont need adh as long u have reciept ur good,just tell them about the gps issue,everybody is doin it
[Asus  Eee Pad Transformer Prime] graffixnyc:
Thanks, did you see my edit? I called the one by me and they told me they dont do it but I can bring it in and have the geek squad look at it. Maybe I should just try going there(and asking for a manager) or a different location to try.
[Asus  Eee Pad Transformer Prime] UltraVicious:
I went to the store that I got it from. I just told them that I had returned it before and that I knew that Asus had released a better version of the same tablet and that I didnt want to put up dealing with the same model again. I didnt have the original receipt, i had the one from the previous exchange, and so the guy that was giving me bs was telling me that I needed to call 1800OfficeDepot or something like that to get a print out og the reciept mailed to me then they would see what they could do. I was like wtf? The manager walked up and problem solved.
[Asus  Eee Pad Transformer Prime] chefdave12118:
I received my prime in an XDA trade and not sure if it came from BB. Any way of checking? Or will it not work? I don't have the box either.

Sorry If this has already been touched upon. To much reading for my low IQ :confused:
[Asus  Eee Pad Transformer Prime] Mike02z:
Without proof that you purchased it from Best Buy I think you are screwed. They may be able to look up the serial number but my guess is they are not going to help.
[Asus  Eee Pad Transformer Prime] knowaczark:
At BB you will need your receipt, or any other proof of purchase, like CC number.

At ASUS they just want another $500 for the Infinity. Then you can take your junk prime and stick it up where the sun don't shine.
[Asus  Eee Pad Transformer Prime] graffixnyc:
I'm going to try to exchange it today but dont think it will work by the store by me. But as I said before when I called them the lady put me on hold and then came back and said they dont exchange under the manufacters warranty but I can bring it in to have the geek squad look at it. They also have the infinity in stock too. I dont know if I should even try at that store or go to a different one. I was thinking if they gave me a huge hassle show them this thread on my phone and be like "BB did it for all these people, they all cant be lying"
[Asus  Eee Pad Transformer Prime] knowaczark:
I would not leave the store without an exchange. This is not a store by store decision.

If you have a receipt, great. If not they can lookup your purchase by credit card number or even phone number.
[Asus  Eee Pad Transformer Prime] graffixnyc:
I do have the receipt, well I can print a copy online. I will definitely give it a shot. I'm going to head there in a little while
[Asus  Eee Pad Transformer Prime] footfingmaster:
Try another store if they deny you. Too many success stories to give up at this point.
[Asus  Eee Pad Transformer Prime] demandarin:
People want a refund badly..lmfao. everytime I check prime forum now, this the number one thread..lol.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Strange there's nothing wrong with the Prime
[Asus  Eee Pad Transformer Prime] dbattenfl:
Yes there is! Besides the software issue of Force closes, sleep of death, and random reboots. The Prime has a big hardware flaw. Any thing that uses RF, such as Wifi, Bluetooth, and GPS have week signal if any at all.

I exchanged mine and can see a big improvement in all three. GPS locks on to several sats even indoors. Try that on a Prime!

Most people dont want a refund, they want an exchange. They simply want a working tablet that is worth the $500 that was spent with working Wifi, Bluetooth, and GPS!

Asus is the one that want back what they sold and either fix or replace them. If we have to go through Bestbuy to force Asus to replace the Prime with a working unit, then so be it. Bestbuy will return them all for another TF700.
[Asus  Eee Pad Transformer Prime] Frostbiter:
So I went to another store, and went to customer service, said that the wifi/gps/bt and camera was defective. Guy only tested camera, and after a little trouble trying to find the receipt, got it as a gift for xmas it was pre-ordered online, I walked away with my infinity, the store even had primes in stock but a sales rep advised me to get the upgrade since they were the same price.I even got some store credit because of a sales tax difference.
[Asus  Eee Pad Transformer Prime] graffixnyc:
Heading to best buy now.. Wish me luck.. I hope I don't have to fight.. I'm also going to show them this thread if they try to give me issues
[Asus  Eee Pad Transformer Prime] elkabonger:
Best Buy exchange

I recently exchanged my TF201 with dock for a TF700t with dock at Best Buy Fenway. They were really nice about it, although I had to wait 6 days for it to be shipped to the store. I liked my Prime despite the numerous problems, but when I saw the opportunity for a free upgrade, I couldn't pass it up. Many of the problems with the Prime are pretty much resolved in the Infinity (GPS and Wifi), although some of the I/O issues are still apparent. I also like the improved screen resolution and better browsing experience. All in all, I was satisfied with my experience with the Prime, but am now more than happy that I have a brand new tablet at no cost. Skinomi also sent me a new set of screen and back protectors for free after talking to their Customer Support, so no complaints here.
[Asus  Eee Pad Transformer Prime] graffixnyc:
Success! They didn't even question it. One of the geek squad guys processed it. I was in and out in 10 minutes

Edit : I forgot to mention when the one guy told the other guy to go get one from the back and gave him my prime he said "another one?" so I guess I'm not the only one who returned at this store
[Asus  Eee Pad Transformer Prime] graffixnyc:
Nice the microSD card sits flush unlike sticking out on the prime
[Asus  Eee Pad Transformer Prime] hollywould:
Well I'm off to try a fourth store today. Hopefully will have success like all of you are having. I've already tried 3 stores and was turned away 3 times telling me to contact Asus directly. I have the original receipt and everything. No Extended warranty, but there are so many Best Buys in Orange County, I'm bound to luck out at one of them.
[Asus  Eee Pad Transformer Prime] footfingmaster:
Don't give up, and good luck!
[Asus  Eee Pad Transformer Prime] graffixnyc:
Good luck! That sucks.. When I was in there I was prepared to fight.. lol Basically when the Geek Squad guy in CS asked me what I needed I just said

"I got this in april" he raises eye brow.. I continue...

"GPS never worked and it stated on the label GPS is on this unit" I point the the GPS in the list on the bar code, I then tell him "GPS has never worked, wifi is spotty at best, there are issues when having wifi and BT. These have been long known issues with this product. Asus said they were going to fix it but never did and just released another model that had the issues fixed. In the user forums there are countless people saying they exchanged it at a best buy, I can show you the thread of user upon user getting an exchange."

I spit out all of that before he had a chance to say a word. He then said he would check the CPU and see if he can do it. The longest part of the process was his keyboard dying. hahaha He then opened my prime, looked at it, made sure the AC adapter was there and also turned on the unit and checked something in settings, then that was it.. I walked out with my 700T :)

But I was prepared to be shot down and to fight.. lol
[Asus  Eee Pad Transformer Prime] SpikeJones123:
Before I take my prime in, I have a question for those who now have the infinity. How does the screen resolution compare to that of the new ipad's retina display? I'm a die hard android freak, and don't really love anything apple (except their computers). The only reason I'm asking is because my mother really loves apple products (She has almost one of each kind ), and wants the new ipad as an upgrade from the original one. I'm trying my best to convince her to like android, but even I am swaying a bit. We just got an apple tv, and the mirroring/ airplay features are really nice (even though there are some apps that can do that on the play store). I don't want to go into too much detail, im just trying to make a list of pros and cons.
[Asus  Eee Pad Transformer Prime] hollywould:
Well just got back home with my new Infinity. YAY!!! Fourth Best Buy took my Prime with no problems and no hassle. I'm super happy. I guess if at first you don't succeed....
[Asus  Eee Pad Transformer Prime] graffixnyc:
Nice congrats! I'm enjoying mine. The build quality seems so much better than the prime. Rooted it as soon as I got home and am now restoring all my apps. The prime dock works fine as well. I got a fw update for the dock as soon as I docked it
[Asus  Eee Pad Transformer Prime] demandarin:
Congrats! Hopefully developement	on it picks up with the rush of new infinity pad owners here. Don't be surprised if i end up with one soon also ;) I will definitely buy from best buy if i do.

---------- Post added at 09:18 PM ---------- Previous post was at 09:14 PM ----------

I saw you mentioned dock but did you get a tablet fw update? Unlikely That units in stores already have latest infinity pad update that dramatically improved its I/O performance. Jellybean on Infinity pad will be sick. Along with prime also.

How you liking the 1080P screen? Is it a huge difference in clarity or whatever from. Prime display?
[Asus  Eee Pad Transformer Prime] cvflowe:
I have had 4 Primes over a period of the last 3 months. For some reason, I got drunk and convinced myself into getting another Asus product the Infinity. Fortunately, I did. The Infinity is what the Prime should have been, fast, great display, WFI,Bluetooth works etc... Still a little laggy but I'm sure JB will fix that. I would recommend to your mom to try both. Try the Infinity if she don't like within 30days (Best Buy). exchange it for an ipad.

My 2 cents.
[Asus  Eee Pad Transformer Prime] whycali:
BOOOOOOOOOOOO!!!!!!!!!!!!!!!

I have a coworker with an infinity he got from tigerdirect two weeks ago, cant really see the screen difference. OR wifi or performance tests (implementing xda improvements on prime) He does however not have bt/wifi dropoff.
[Asus  Eee Pad Transformer Prime] graffixnyc:
Yeah, when I pulled it out of the box there was a fw update notification but rooted first then took the fw update then restored root,then when I docked it got the dock fw update notification
[Asus  Eee Pad Transformer Prime] SpikeJones123:
I actually may do exactly that! Thank you so much! :) I also realized that if I sell her old iPad (she has a friend who wants it, and is saying she will pay 300), and a few other gadgets we never use, I will have enough money to purchase the tablet that we didn't get with the exchange at best buy! So, it seems if the exchange goes well, I will be in a win-win situation!
[Asus  Eee Pad Transformer Prime] smachine:
Just saw this thread today, went to best buy with my receipt and explained the gps/wifi/bt issues and how many people were getting exchanges from best buy and they handed me a new tf700t. Couldnt have been any happier.
[Asus  Eee Pad Transformer Prime] wtfdroidlol:
I didn't even realize the issues I had with the prime, but the tf700 gets much better wifi reception and speeds, they have a new io scheduled in the last ota update and cpuspy says 1.7ghz, all before I even rooted. Not to mention the things I expected like GPS and how much sharper text looks with the increased resolution. Very glad I traded it in. Doesn't affect my opinion of BB since I think they allowed it only out of ignorance of bootloader unlocking and the conditions of the manufacturers warranty.
[Asus  Eee Pad Transformer Prime] SpikeJones123:
How does having financing on the tablet affect this? I chose to do 18 month financing. Could I just ask for what I have paid for the past 8 months to be put on a gift card or something? If I go ahead and get another tablet, Infinity or not, could I put that money towards another set of 18 month financing?
[Asus  Eee Pad Transformer Prime] SpikeJones123:
For those that exchanged successfully, did you need to fill out the warranty card? Should i just leave it blank?
[Asus  Eee Pad Transformer Prime] blackinjun:
There's a warranty card?
[Asus  Eee Pad Transformer Prime] chamberc:
No. You don't even need the tablet, just the box.
[Asus  Eee Pad Transformer Prime] ZachOlauson:
Do you need a ADH for this to work? My prime is like 2-3 months old if that means anything