yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] drherron:
Albany NY took no time at all, she asked me if I would prefer store credit and I took it, although I got the impression she had a tf201 in the back (none on the shelf)
[Asus  Eee Pad Transformer Prime] NeoMagus:
Exchanged Prime for 700, took that back 1 receipt , dock 1 receipt from when I got it with Prime but dont need it anymore ,now I have the credit
[Asus  Eee Pad Transformer Prime] Ricbr:
Mine was in Lancaster PA. I was sent to the Geek Squad and when I was asked what was wrong with it I told the guy that "WifI keeps cutting out, I have been having random reboots, and when I try to use BT and WiFi it just seems to crawl (netflix streaming in particular)." I showed him that everything else works nicely and stated that i was bummed out because I really like the device but it was just designed poorly....hence the reason why they replaced it with the TF700s and Best Buy doesnt even sell the TFPrime anymore online.

He said "Yeah...I have heard about these issues" and then told the lady at the front desk "I can't do anything about this...it is a set of known defects for this device"

She then sent me back to order the Infinity...I brought that paper work back to her so that she could return and credit a gift card with the amount that i paid back in January. She then applied the gift card to the new purchase which left me paying the 10 dollar difference for the newer keydock.

She did ask me originally "What device did you want to exchange it for?" and I said the Infinity.....I guess I could have picked something else but like I said above...I really do like this device. I just want one that works like it should.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
I walked in with a Prime and walked out 15 minutes later with a 700.

They has one in stock and took it. So far so good I'm a silver member so I have 90 days to return but if one thing goes wrong I'll return it for whatever Samsung's next is. I really really want to give Asus one more chance
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Took mine to the one in Melbourne FL. One of my best friends and I took hers to the one at the Loop (off of W Osceola Pkwy) in Kissimmee. Didn't have any problems at either location. The one in Melbourne was actually quite a pleasant experience.
[Asus  Eee Pad Transformer Prime] erick0423:
Okay got mine infinity she's charging right now, slight bleed, gps works after cold boot, wifi working great,that's all for now. We'll slight bleed won't bother me :)

;) :P im,complete
[Asus  Eee Pad Transformer Prime] rap6388:
Experience with Best Buy just gets better

My ship to store new 700t showed up in less than 24 hours!!!!!!!!!!!!!! Ship to store is the way to go. Picked up my 700 (charging now) and not only was it easy I asked if they could help at all since I had to buy a new zagg screen protector. Not only did they install a new one without an installation fee they swapped it out with my tf201 zagg protector since I had to return the 201!!!!

:good:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Oh well I said F it and just spent the extra cash towards a new phone, gonna swap between this and my Nexus.

See you guys around.. ;)
[Asus  Eee Pad Transformer Prime] 1SiK1500:
You wont regret it!

Other than verizons locked bootloader! :silly:
[Asus  Eee Pad Transformer Prime] wctaylor79:
Swapped mine in Jacksonville FL at the Avenues mall location. No hassle. In and out in under 15 minutes. Straight to CS. infinity in transit to be here by monday latest. hoping for tomorrow..
[Asus  Eee Pad Transformer Prime] NeoMagus:
Yeah think I am just gonna leave it alone for now, pretty sweet so far.
[Asus  Eee Pad Transformer Prime] cromanorn:
Swapped mine in Collegeville, Pa.

I restored mine before bringing it back so when they booted up it loaded to the android setup screen. I said I wasn't going to put my information in b/c I didn't want any of my data on the tablet and they said that was fine it actually saved them a step. Lol
[Asus  Eee Pad Transformer Prime] the_game_master:
Other than Apple is ripping their customers off by charging them an additional $100 for 32GB, instead of making it a $499 standard, what actually would you be trading up to?

The new iPad suffers from the same BT pair /Wifi steam issues
[Asus  Eee Pad Transformer Prime] 1SiK1500:
No, i can confirm the one i purchased last night does not. They are like primes hit or miss. But they hit alot more then Asus.. lol
[Asus  Eee Pad Transformer Prime] NeoMagus:
There seems to be a reason everyone seems to recommend them for a tablet. I'm really indifferent to who makes it if it works good. Didn't find out though as I've wanted the SIII just didn't want to pony up the little extra to get it off contract. If you read my actual post at all you'd see my 700 actually was fine with wifi/BT. I would have stuck with it, much nicer than my Prime but just couldn't live with it not having haptic feedback (defective). I'm done running the gambit of defective products from Asus.

I'm glad with what I finally ended up with. Hope some of you other former Prime owners are as well.
[Asus  Eee Pad Transformer Prime] ThiaiZ:
I am trying the same in Sweden, I also bought a 1 year adh. Gonna post the results. RMA is already booked gonna send the prime on monday, if it come back and I am not happy woth the results I have the right to exchange it for another prime or product with same price.
[Asus  Eee Pad Transformer Prime] NeoMagus:
My Prime, is on its way back to Asus or whatever BB is going to do with it now. Told them my GPS was dead out of box and wifi/BT signal is miserable and wanted an exchange. They took it back under the manufacturers warranty with the receipt, and my TF700 is on order and supposed to be in store this thursday! I'll post back once it comes in hopefully the new unit is defect free.
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
I think i will stop in at BB to see if they are out of Primes. Is the screen the same as the prime aside from the resolution? Does it has the super bright screen IPS+ button?
[Asus  Eee Pad Transformer Prime] mbucks911:
is there any way to check if you have adh? maybe by checking your order number for something? i dont remember being offered anything along with the prime but i bought it online through best buy...
[Asus  Eee Pad Transformer Prime] NeoMagus:
It was not even in the system when I just went in and they pulled everything by my reciept, I didn't purchase ADH. Since they cannot exchange for the 201 replacement is now the 700. I couldve taken the whole store credit back and gotten something else today but going to see if the Infinity is any better. Screen is still 10" its just 1080 now still IPS+
[Asus  Eee Pad Transformer Prime] mbucks911:
are you on stock, rooted, or unlocked?
[Asus  Eee Pad Transformer Prime] NeoMagus:
I was locked and rooted however I wiped and temp unrooted with voodoo, disabled su before I took it back. They didn't even power it on.
[Asus  Eee Pad Transformer Prime] mbucks911:
i am going to try this, i am unlocked (i guess they dont really care enough to check) but i am going all the way to stock with primeval from androwook and i will go back to stock recovery too. i really hope they switch it out as i cant even use my prime in my room because the wifi is so bad, but my computer gets full bars. i dont have adh or whatever wish me luck i'll report back today or tommorow
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just make sure you have your receipt and state you want it exchanged under the manufacturer warranty it was a complete even swap. Everything except the wifi/BT/GPS was great on my 201 I am just hoping I don't get a bunk screen or something on the 700 it seems you never know with Asus
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Best buy can only exchange it as they do not service it anymore. As long as you either have ADH or it is undamaged you will get a swap out on the spot.

I just got mine returned for a gift card, with which I ordered a TF700.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I can only hope the Infinity isn't as much of a letdown as my Prime was!! :victory:
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Ditto. Even though for the most part I did love my prime. Until it started randomly rebooting while I was trying to watch Weeds.
[Asus  Eee Pad Transformer Prime] tedr44:
@NeoMagus

From my own experience, I think you will be pleased. One thing though, watch out for the power drain at the performance setting because it is running full blast no matter what. I always set mine to power save and let the tab do the switch based on app's demand. After playing Dead Trigger and Modern Combat 3 for about an hour, the tab really got very hot and battery was down to less than 50%. Watching 1080p movies was fun and smooth. BS Player and Vplayer apps are the two best so far.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I am not really concerned as I use setcpu to control speeds I always ran performance at 1.5 , screen off 350 on my Prime with no issues should be the same with 700. I just want acceptable bandwidth while I am watching netflix or listening to music with my bluetooth headphones, 2mb down on the Prime was best I saw out of a 20+ connection compared to all my other devices was just pathetic, I want to believe it was just the metal backplate and hopefully the plastic RF window helps as I dont have this problem on any other devices I have including my new N7.
[Asus  Eee Pad Transformer Prime] tedr44:
Same reason I cancelled my Prime pre-order back in Dec, the news about the gps and wifi flaws were spreading out like wildfire. With the plastic strip on the 700, wifi and gps signals are now free from the shielding effect of the metal backplate and I for one can tell you that downloading huge files from gameloft and glu sites are a breeze along with a very smooth stream of HD movies from Netflix and 1080p video from my wireless NAS. With Netflix, select their HD genre and you should notice a distinct improvement in the resolution, assuming that your wifi speed is at least 5mbps. My ATT vdsl service goes up to 6 mpbs.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I never had a problem with wifi alone on my Prime. It was a little weaker signal wise about 10db worse/higher than my other devices but download speed when it was just wifi was good. When B/T was turned on at the same time that was the problem with mine. Whether it was a bad BT module they used or interference is to be seen.

Not really too concerned with the screen as long as the bleed isnt bad and theres no dead pixels... Ill find out Thursday when it comes in. I hadn't really used my Prime since I picked up my N7 anyways good riddance to it. Really glad they let me exchange it.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Infinity uses same dock as Prime, over in their forums theyve posted pictures showing it says tf201 on theirs
[Asus  Eee Pad Transformer Prime] mbucks911:
i think that the prime dock is compatible with the tf700!!
[Asus  Eee Pad Transformer Prime] mbucks911:
get over yourself. :P
[Asus  Eee Pad Transformer Prime] clj03:
I exchanged my prime last week for an Infinity and was happy to see that my 20+ mb connection slowed to 15mb compared to the prime which slowed to the 4mb on a good day.
[Asus  Eee Pad Transformer Prime] Haro912:
Just tried and failed. Guy had one and knew about the unlocker. Rebooted it and said sorry no warranty.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Theres gotta be more than 1 store in your area, there are like 3 in mine. Use the store locator and try again or just wait til someone else is working wouldn't let that stop you
[Asus  Eee Pad Transformer Prime] Haro912:
I plan to try other stores lol. I will exchange this tablet. Lol
[Asus  Eee Pad Transformer Prime] mritek:
Just called to find out if they would also exchange 201 dock for 700 since prime had to be replaced they said no problem bring it in and will replace that. Told them wife got it for me as gift bb said we will replace it

Edit: just got back with new dock can't believe I have a whole new tablet including dock. Life is good:D
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Does this mean you were successful at swapping without a receipt?
[Asus  Eee Pad Transformer Prime] mritek:
Yes told them it was a gift about 3months ago said okay and gave me the new one
[Asus  Eee Pad Transformer Prime] Firestormin:
BB exchanged mine today

Wasn't sure if it would work since it was given to me as a gift by my son for Christmas. He did have it shipped to my house though. Brought the prime to the return desk and told them I wanted to return it under the factory warranty. The girl said they could only exchange it, I said ok since I knew the prime wasn't in their system, and would get the infinity instead. She then said I had to go see the geek squad. While waiting in line I noticed the girl who I originally talked to was making a lot of calls, my guess was she couldn't find it in the system and was trying to find out what to do. The girl at the geek squad desk took the prime out of the package, booted it up and asked me what was wrong. I explained about the gps not working at all and the wifi and bluetooth issues. She then took me over to the returns and said that it was no longer in stock and asked what I wanted to do, I told her to give me the infinity as a replacement. She agreed and said she would have to put it on a gift card first because it was on my sons charge card. Got home and had a email saying that the infinity had shipped! Thanks to everyone in this forum for posting their results, it helped me to be successful.
[Asus  Eee Pad Transformer Prime] David522d:
THANK YOU EVERYONE!!!!

THIS WORKED!!!!!

Walked in, stated my problems. The response, " you want an exchange?" my eyes lit up and I smiled YES!

ITS ORDER AND READY TO BE SHIPPED!!!!!

Ill say, I had a good time with the prime. But I have a feeling ill have a better time with the INFINITY! !!!

THANK YOU!!!!!!
[Asus  Eee Pad Transformer Prime] avlon:
No luck at this store:

MOUNT VERNON NY (Store 471)

555 E Sandford Blvd

Mount Vernon, NY 10550

I was told that I needed to have a "protection plan" in order to have any type of exchange.

Had everything in the box and looking brand new. It was my late xmas gift (got it around new years) so has anyone else had luck in or around NYC??

Is an extended warranty really needed?
[Asus  Eee Pad Transformer Prime] LTLFTCer:
I was unsuccessful at returning without receipt, but if you don't have one, and it was paid with a credit card, it may be in their system. Mine was not so I was SOL.
[Asus  Eee Pad Transformer Prime] David522d:
Palisades mall in rockland. They did me good in 15MINS
[Asus  Eee Pad Transformer Prime] avlon:
Awesome! It's a small trip for me but I will try them out.

Did you need to have a "protection plan" for this? Also how long did you have your prime?

What did you say? (I have a legit reason myself with the lcd and would rather avoid dealing with RMA even if it's for another prime)

Thanks!!!
[Asus  Eee Pad Transformer Prime] Got_Nukes:
Second try successful. Went to customer service, explained the problems. She asked weren't you here the other day? I said yes. She took it to the Geek Squad again. I waited for about an hour while I was being told they can't find anything wrong. Told them to open the GPS test app and try to get a lock without the network. Finally, they said we can't really find anything wrong,but we'll return it under the manufacturers warranty. Thank you!! Got in-store credit, tried to order the 64GB Infinity. There are none in our district and it can only be ordered online in our area. Tried to change the in-store credit for a gift card. They couldn't get it to work. Used the in-store credit for the 32GB version. Won't be here till the 11th. This thread is awesome. Thanks for sharing. Can't wait for my new Infinity.
[Asus  Eee Pad Transformer Prime] David522d:
No problem man, all about spreading the love. I bought it December 27. Haf no warranty from bestbuy no silver member crap. I walked in, nicely explained my problem and boom she said go get a new one. They didnt have it in stock so they sent it to me. I was unlocked and rooted aokp=)
[Asus  Eee Pad Transformer Prime] etm250r:
I went to the one in Albany too (crossgates mall) . Took very little time and the and my infinity showed up in store 3 days early too.
[Asus  Eee Pad Transformer Prime] pileot:
Cant wait for the infinity to come to Canada so i can try this at my local BB. Have the box and recipt all ready, just need the tablet to come north of the border!
[Asus  Eee Pad Transformer Prime] guthrien:
Now I am sort of wondering if I should have gotten something other than the T700. That is a lot of store credit. Maybe it wouldn't have gone that way, I made it clear I wanted a working Transformer. But I see that Galaxy Nexus :(

I want to see the Infinity screen, but I have an iPad 3 and there aren't many super high resolution Android apps. First world problems..
[Asus  Eee Pad Transformer Prime] Rsmin:
Peachtree City, GA. No problem at all. I did a factory reset before going in but they didn't even turn it on. She put it on a gift card, and she asked what I wanted told her the infinity and she ordered it right at 7:30 pm Wednesday and I received it at 11:00 am Thursday. Couldn't believe it was so easy, and the shipment that fast. No problems at all with the tablet.
[Asus  Eee Pad Transformer Prime] gsk3rd:
I walked in to BB, an hour later walked out with a gift card for full refund. The hour was for the computer being down. Has anyone else ordered online. I ordered back on 7/31 and it is still showing "In process". I got it shipped to a store.
[Asus  Eee Pad Transformer Prime] erik111111:
Prime for Prime

OK, I took my prime to bestbuy to exchange in hopes of getting an infinity- but they had primes in stock so I got that instead.

Problem is it won't turn on.

I guess it is now back to bestbuy for another exchange, but I think they still have primes so no luck for me at all
[Asus  Eee Pad Transformer Prime] gsk3rd:
Tell them you want an infinity cause that is two primes that were faulty. That helped my case with them.
[Asus  Eee Pad Transformer Prime] erik111111:
OK, I took back the non-booting prime and they allowed store credit so I ordered the infinity. Should have it by next Friday.

Amazing they allowed this.

After 6 months of screwing around with the prime and trying everything to get it to work properly, getting a gps dongle, following all the threads etc., it is amazing how easy this ended up.

Hopefully the infinity is going to work properly........
[Asus  Eee Pad Transformer Prime] ekalb10:
This worked like a charm, one of the customer service reps knew about the Prime's problems, resulting in a new Infinity for me, in a few days.
[Asus  Eee Pad Transformer Prime] Rebelwithoutacause:
Unless if you purchased an extended warranty plan from Best Buy (Canada) they will refuse to do an exchange.

I have already called a couple of them in Ontario ( Kitchener and Cambridge) and gone in person to ask and both have refused to give in-store credit or exchange my Prime.
[Asus  Eee Pad Transformer Prime] crestwood36:
Worked in Pittsburgh

Just got back from taking mine in. My store had about 5 TF201s, but I told them I wanted store credit instead because the issues were due to the hardware. They didn't have any problem with it and gave me a gift card. My TF700 will be here next week!
[Asus  Eee Pad Transformer Prime] avball:
Return under mfg warranty without ADH

I am in the Memphis, TN area and went today. They looked at my receipt and noted I had no extended warranty, but I explained the mfg warranty and mentioned hardware (reception) issues. She sent me to go pick out something else, and the floor rep in the tablet section knew exactly what I was talking about, but no 700's here yet. They gave me store credit without any hassle and I ordered it online. They did say the mrg warranty only allows for a one time exchange and suggested I pony up for the ADH. I am going to see if I can transfer my Square Trade coverage.

To infinity, and beyond! (I am gong to go check out the TF700T forum now)
[Asus  Eee Pad Transformer Prime] erick0423:
Squaretrade will just reimbursed your warranty and just go ahead and buy warranty again,they will not transfer your warranty since its a different device:)
[Asus  Eee Pad Transformer Prime] erik111111:
Can't be true - I originally returned my prime to best buy and the replacement was DOA and they exchanged that for store credit. Sounds like they were trying to sell ADH.
[Asus  Eee Pad Transformer Prime] chamberc:
Same here... We bought 2 from Amazon (a 32 and a 64) back in November and walked into Best Buy today and returned them, no receipt. They also gave us a 65" plasma TV for free for our trouble...

You guys are hilarious, this is almost as bad as the "put foil on the top of the TF201 to improve WiFi signal" thread back then... LOL...
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Not sure what you are saying. Are you trying to be sarcastic? Do you think people on this thread are lying? What is the point of your post and the comment about the foil?
[Asus  Eee Pad Transformer Prime] scoobrel:
Returned my prime(purchased 12/26/11, unlocked, androwook 2.1) with no problems at BB in Baldwin, Long Island NY and used the store credit to order infinity online.
[Asus  Eee Pad Transformer Prime] the_game_master:
except this thread is producing real results. Just see the similar poll thread.
[Asus  Eee Pad Transformer Prime] erik111111:
Originally Posted by chamberc

Same here... We bought 2 from Amazon (a 32 and a 64) back in November and walked into Best Buy today and returned them, no receipt. They also gave us a 65" plasma TV for free for our trouble...

You guys are hilarious, this is almost as bad as the "put foil on the top of the TF201 to improve WiFi signal" thread back then... LOL...

Whatever dude.

I am glad I found this thread and tried it.
[Asus  Eee Pad Transformer Prime] sdynak:
Yup.. foil and wire trick didn't work for me but I am posting from my exchanged Prime on my new 700 so whatever works for ya I guess..
[Asus  Eee Pad Transformer Prime] blackinjun:
You mean from your new 700 which you exchanged the Prime for I assume.

I think this almost has to be BB policy but in case it's not does anyone besides New Jersey and Fort Worth have my back when they send the Geek Squad after me.

BTW you have to have read the whole thread to understand the location references.
[Asus  Eee Pad Transformer Prime] sdynak:
Right... from the new 700 .... Prime went home to Asus :)...

Beer is cold anytime here in Jersey ..
[Asus  Eee Pad Transformer Prime] Evo_Pimpin:
Thanks for the thread. Turned mine in for a TF700. In and out of Best San Diego in 15 minutes. Arrives via UPS on Monday.
[Asus  Eee Pad Transformer Prime] Scotlac:
Thanks for the info everyone!

I just got my Prime back from Asus RMA with absolutely no improvement in the issues I sent it in for (WiFi and GPS). I was contemplating sending it back for a second try when I stumbled on this thread.

I just got home from Best Buy and I was in and out of there in less than 15 minutes. My new TF700 will be here next week. :D
[Asus  Eee Pad Transformer Prime] clenz:
Bye Bye Prime

Whew - after quite a battle with the Geek Squad I was able to get an exchange for the 700! I must have argued with him for 1/2 hr that just because google maps can find him with wifi doesn't mean GPS works. For some reason he would not grab a bluetooth headset to see the BT/WiFi issue. He did say that he needs to confirm something is wrong before he can approve an exchange, but gave in and approved it since they were so busy.

I had an original BCOKAS unit from Office Depot that I RMA'd and got a refund from ASUS. I bought this C4 model from BB in May and have been generally OK with the quirks. I had all the tweaks applied and things were semi stable but I was literally days from unlocking and loading Wookie.

I have some time now to catch up on the 700 issues until it arrives.

Good luck everyone - if you have a big Geek Squad dept at your BB be prepared to demonstrate your defect and you should be good to go.