yashsingh1/xdaforums huggingface dataset:
[Motorola Photon 4G] MinceMan:
Ok first I have to say that I haven't tried to unlock my bootloader and have no idea on how to check if they put a magical dev bootloader on it. With considering statistical odds and the Univerise as I whole I'm going to guess they just updated my phone.

The problem with the phone is that one side of the screen appeared to start lifting up and at that time it started to have a problem taking touch input. Pressing on that corner would temporarily fix it but finally I decided to send it into repair a couple weeks ago. I had never unlocked the phone so to prep it I wiped and flashed 198_7 to send it back to stock and set it in. Today I got it back with 254_13 and to say the least I was frackin pissed off. So I got on chat and expressed my feelings. The following is the log, all names have be changed, most responses from the rep took about 10 minutes to get.

I highly doubt this will go anywhere but I have to try. To be honest if they don't fix this for me I won't buy moto again cause they just push me over the edge, but I should have seen it coming. I'll be updating with my expedition into this territory. If anyone has any phone numbers or emails that I could contact that could help I will do it. I'm trying to raise hell here and the worst that will happen is I get tagged by a company that I'll never buy from again.
[Motorola Photon 4G] megan23247:
Interesting! And funny! Kinda curious how this will turn out although I think I already know. Lol

Sent from my Mo Pho on the Now Network!
[Motorola Photon 4G] JohnH4:
I'd love to see how this plays out. Be persistant and cool. You never know, they might end up giving us the key to unlocking the 2.35 bootloader.
[Motorola Photon 4G] Fast2learn:
interesting
[Motorola Photon 4G] Modo-mopho:
Any update on this yet?
[Motorola Photon 4G] MinceMan:
So Motorola has not called me back, not a huge surprise! I haven't been able to pull myself away from the Olympics this week and I'm going on a trip this weekend. When I get back early next week I'll get back to hounding them. I swear I'm not going to drop this!
[Motorola Photon 4G] heldunder:
wait, so you void your warrenty then expect them to fix your issue? i dont think you know how warrentys work.

i had this chevy cavalier, brand new, i put in a Z24 engine in it( tho is was a standard 4c engine to start) then when i tried to get them to fix the issue's they told me i violated my warrenty and it was no longer covered... thats just how it works. you cant do that and expect to get them to accept responsability for something... -_-
[Motorola Photon 4G] LexLuger82:
Lmao
[Motorola Photon 4G] jordan.nave:
Try Sprint... This is what I came up with

Russel: Thanks for moving the chat window.

Russel: Thank you for contacting Sprint. While I access your account information, can you please provide more details about why you're chatting with us today?

Customer: I recently took my photon in as it was unable to boot. today I received my replacement, but it now has an non unlockable bootloader.. I am a developer and need to be able to have it unlocked for development and testing

Customer: I am extremely dissatisfied about this major inconvenience as development is my primary means of income

Customer: so without being able to develop on this phone, I am stuck with no way to work

Russel: Thank you for sharing additional details. Please give me a moment while I research that for you.

Customer: alright

Customer: the Photon ships with 2.3.4 firmware, and an update was made by an employee to 2.3.5 which restricts the bootloader

Russel: I'm still researching the information for you. Thanks for your patience.

Customer: not a problem

Russel: Thanks.

Russel: Please switch off your phone.

Customer: ok

Customer: its off

Russel: Thanks.

Russel: I have refreshed the phone.

Russel: Please turn it on and try to use it.

Customer: it still has the 2.3.5

Customer: I was in chat with motorola about this, and they said that the only thing to do would be to exchange it for one with 2.3.4, but i would have to do it thru sprint

Russel: I understand that. I would suggest you to visit our Sprint repair center with your phone. We will fix this issue or will replace the phone for you.

Customer: I just got the replacement thru there

Customer: and the software was updated to 2.3.5

Customer: hindrances like this are making me consider switching to a carrier that is not so restrictive on their phones, this is ridiculous

Russel K: I want to inform you that your phone is under warranty, you can get the phone replacement. When you go to the store, please tell them to give you 2.3.4 this time.

Customer: okay

Customer: that is what I asked for today, but was still updated

Russel K: I understand your concern and apologize for the inconvenience.

Russel K: Jordan, all the manufacture replacements handled at our Sprint repair center.

Russel K: I assure you that we will fix your issue. Please visit there to get this done.

Customer: okay.

Customer: can you tell me the closest one to xxxxx?

Russel K: The only repair center is in xxxxxxxxxxxxx

Russel K: Please visit there. We will handle this issue there as well.

Customer: Are you sure they will exchange it for one?

Russel K: Please do not worry about this.

Russel K: I will notate it into your account notes. Please go there, we will fix it.

Customer: alright, thanks

Russel K: You are welcome.

Russel K: Is there anything else I can assist you with today?

Customer: No, not at this time, thanks
[Motorola Photon 4G] TheChronicDroid:
So you get a new phone?:D

Sent from my Kitchen Sync'ed MoPho!
[Motorola Photon 4G] jordan.nave:
Not yet, but I will try and see what I find out
[Motorola Photon 4G] MinceMan:
Nope I never voided my warranty. They took away my ability to void my warranty after I purchased the phone and I want that ability back. They can't tell me whether or not I can void my warranty on a device I purchased and own, that's my own choice!

I've been contacted by Motorola about this. Hopefully I'll have an update about it early next week.

I'm really interested in this. Let us know if your successful! And if anyone else has been through this post your chat logs up here for us to have a look.
[Motorola Photon 4G] HemRoyd:
I just got a Photon back from Motorola repair. I sent it in with 154_MR-1 and got it back with 245_13. Haven't contacted them yet but would consider recommendations on how I should proceed.
[Motorola Photon 4G] jeremy3572:
I would say try the same thing as the post above with calls to either Sprint or Motorola or both and go from there.
[Motorola Photon 4G] heldunder:
how DIDN'T you void your warranty? and yes they can no longer honor the warranty if the terms of the warranty are voided... you don't service the car in the way set forth in the warranty, you are no longer covered under said warranty. how is this soo hard to understand. it's the same in EVERY industry...

you're right, they cant tell you that you CANT void your warranty, but if you void the warranty, than they no longer have an legal obligation to fix or replace it. that's why every custom recovery thread, they tell you that it will void your warranty, and no longer be covered under it...
[Motorola Photon 4G] jordan.nave:
Update : went to Sprint, and got a replacement in the mail.. Refurb with the OTA it... Been contacting Sprint trying to get a new replacement, but so far to no avail

---------- Post added at 03:11 PM ---------- Previous post was at 02:59 PM ----------

Ever hear of the Magnuson–Moss Warranty Act? Maybe you should look into it before spewing your beliefs ;)
[Motorola Photon 4G] jeremy3572:
He didn't void the warranty because he hadn't rooted or unlocked his phone! He just feels that they should not be able to lock his phone down to prevent him from being able to do those things if he so feels because it is HIS phone, not Motorola's! Like if you buy a car and the manufacturer makes it so that you can't install an air intake under the hood. Even though you know it may void warranty you still have the ability to do it if you want, thats all he (and the rest of us) is asking for!
[Motorola Photon 4G] MinceMan:
That's what I'm sayin!

Ok update:

When I called in they told me that I already talked to them and was told to send it in. I had not talked to them before and they also didn't know what was wrong with the phone. They thought that the screen was still broken. Understandable with how I was phrasing the problem before and I don't think that rep knew what I was talking about. I updated them on the problem about the new bootloader. The rep put me on hold and did research for five minutes and got back to me. As I was talking I tried to take notes as best as I could. This is a lot more paraphrasing and a lot less quotes, the conversation was also a lot longer. I'm trying to give the highlights and tell it is as best as I can.

So um... confirmation that the sbf exists right!? (*cough* not really) I could try calling in again with the same case number but it's flagged for sure at this point in time. Also if someone here is good at social engineering they could give it a try but I doubt you could ever get to someone with access to those files in the first place. *prodding/challenge*

I can and will be trying Sprint but if I'm going to get a refurb I would rather it be an epic touch at this point:crying:

P.S.

If your from moto and have access, do the right thing and I promise we'll keep it anonymous. I just want to get this fixed and be a happy customer again.
[Motorola Photon 4G] jefbal99:
I would continue escalating the issue both with Motorola and with Sprint. Every time you are told no, ask for a manager or supervisor and plead your case. Also, email Dan Hesse's office (dan at sprint dot com) and tell your story. You have a very valid complaint/issue and you should keep taking it up the ladder until you get a satisfactory result.

You are not asking for anything outlandish, just a device with the previous version loaded or the sbf to unlock your current device.

Good luck and keep fighting the good fight
[Motorola Photon 4G] R2DeeTard:
coming from someone that works in customer service, it never hurts to keep climbing the ladder. you will more often than not get what you want. good luck to you. and of course, once you get that sbf you are going to keep it to yourself, right??? ;)
[Motorola Photon 4G] cpeterman:
Same Deal

<RANT>

I ran into a very similar and very frustrating issue with my photon. The SOAK bricked it in combination with the release and guess what the bootloader was locked. I couldnt fix it and neither could Sprint...go figure. I used insurance to switch to an Epic Touch 4G. Im very happy with it as well as my ability to mod it. Motorola lost me as a customer because of this whole thing. I would recommend to all moto users that they speak with dead presidents and walk away, no, run away from them. Until they get the message, they will continue to think they own the devices from assembly to landfill.

</RANT>
[Motorola Photon 4G] Magnus579:
Can you detail how you used the insurance to switch? I currently have an insurance plan on my Photon 4g and would like to know how to utilize that to get the Epic Touch 4g.
[Motorola Photon 4G] HemRoyd:
I just got off the phone with repair escalations and got the same run around - "policy...blah...blah...blah...nothing can be done." Not worth my time. Gonna keep an eye on CL and hopefully pick up something pre-2.35 and in the meantime wait and see if someone on XDA comes up with something crafty. May just run it as a house phone for WiFi calling and dedicated remote for my music server.
[Motorola Photon 4G] findthedr:
1. send info to your state attorney generals office consumer complaint division. They can be helpful.

2. sue motorola/sprint in small claims court. filing is cheap, and you dont have to worry about lawyers. (do your homework beforehand).
[Motorola Photon 4G] MinceMan:
The attorney general's office is a good idea. To be honest even if small claims is cheap I still wouldn't have that kind of time during the day, it took me two weeks to have a morning to call into moto on.

I'm interested in how I can switch to the epic touch with insurance. My phone is in perfect conition and I really want to make sure that an accident, like get hit with a frackin hammer, doesn't happen.

Sent my Tab 10.1 wiphy
[Motorola Photon 4G] evotech:
I recently had to replace my unlocked Photon, and was stuck with a 2.3.5 permalocked Photon after the exchange. After having problems with the replacement (buggy Motoblur issues), I replaced it again.. for a locked Photon with a busted earpiece connector on the board.

I replaced my Photon for the last time today; I get my Epic Touch on Monday. Here's how I did it:

1. I had a legitimate problem with my Photon.

2. I took it to my local corporate Sprint store (3rd party stores might work too, I can't say).

3. I asked to see the exchange list at the top-right hand corner of E-ticket (This screen shows what the store is allowed to exchange the device for)

If you see Epic Touch like I did, congrats on your new(ish) unlockable phone!

Of course, YMMV. Inventory and availability is always changing.

Seems easier than trying to convince low-level Sprint and Motorola employees to give us sbfs and information that they couldn't possibly be able to access and distribute.
[Motorola Photon 4G] LexLuger82:
What's the update on this story?
[Motorola Photon 4G] evotech:
I'll update my story. Got my Epic Touch today, and I'm now running a completely functional CM10 ROM. Took less than 20 minutes and no effort whatsoever. Thanks Samsung for not borking your devices!
[Motorola Photon 4G] MinceMan:
Ok so I've had two chat sessions with Sprint. One I told them about the perma-locked booter and asked if I could exchange my device. They said no because I was outside of my 30 day purchase and that was that.

Next Try:

I explained before the chat that when Motorola updated my phone during the repair that the update ruined my battery life. This is true, I used to have a 48 hour battery life now when I leave an 8 hour work day I'm at 15% and it dies every night before I even plug it in for bed. I told that I just wanted to go to the older version of the firmware.

I'm going to see how this plays out as we already know they cannot downgrade the device. I'm hopeful that I'll just get an exchange but we'll see.
[Galaxy S III Q&A, Help & Troubleshooting] octaner:
Last post before i try and go back to the stock rom. i get this error "Authentication via the proxy was unsuccessful" and i am not connected to a router and should be using 3G or voda network. the only way to fix it and get internet back is to restart my phone, then it works for about 5-8 hours?????? any ideas guys please!!!!!!!!!!!!
[Galaxy S III Q&A, Help & Troubleshooting] octaner:
ANYONE?
[Verizon Samsung Galaxy S III] gentleart:
Will someone please explain to me why this model is offered last instead of first?
[Verizon Samsung Galaxy S III] The Old One:
The Developer Edition is what Samsung wanted the normal SIII to be but Verizon says no.
[Verizon Samsung Galaxy S III] Sccrluk9:
Also good to note samsung is releasing it in response to the complaints and verizon is pissed they are doing it
[Verizon Samsung Galaxy S III] erept0r:
Same reason as always. $
[Verizon Samsung Galaxy S III] neyenlives:
this is so wrong.....they wont sell enough of those dev phones to amount to much of anything for a company like Samsung. Honestly the fact they are even offering it tells me they A. don't plan to make any money off of it because of such ridiculously small demand, and B. they are probably just using it as a vehicle to deliver "the goods", a way to avoid legal trouble with Verizon by not technically breaking their contractual agreement.

there just simply isn't enough people who even would know about this phone, and out of that group the number of people willing to fork out $600 for a unlocked version is tiny.....take into consideration the mod community is a drop in the bucket in terms of customer base. most people wont even know the phone is available......hardly anyone is buying this thing and they know it.....which means it's a very poor business decision...unless you have an agenda and don't care about profit on a limited edition handset:cool:
[Verizon Samsung Galaxy S III] gentleart:
Well, I'm making a mental note that there is such a thing so that when my two years are up, I know where to throw my "unsubsidized" money.
[Verizon Samsung Galaxy S III] erept0r:
Money isn't always because of a direct sale. Sometimes the overall image of a brand / product affect sales. Verizon allows the release of a 'developer' edition so they can fend off the negative public image that they're the only carrier with a locked bootloader. Which would subsequently lose them business.

Thus it IS all about the $.
[Verizon Samsung Galaxy S III] pjamv5:
Also, I doubt this is at much of a cost to them. It's not like they have to make an entirely new device for this.
[Thinkpad Tablet General] alexpkeaton:
Lenovo has released ICS for the K1. Everyone was excited until they all realized it had no gapps and no root! Lenovo has now removed the link to the file, but I uploaded it and there is a link below. If anyone can use this to do some thing AWESOME ... or just get it rooted with google apps, you will be greatly appreciated. You guys rock, and if anyone can pull this off, you guys can.

Good Luck!!

.apk

Image:

http://BillionUploads.com/6755awen3dsw

Guide:

http://BillionUploads.com/6egcpwrflirs
[Thinkpad Tablet General] gilberthcordova:
GAPPS:

1. Download http://goo.im/gapps/gapps-ics-20120429-signed.zip

2. Copy the file to an sd card, and rename it to update.zip

3. Power off the K1 and insert the SD card.

4. Boot up into recovery mode (press and release power, then hold volume up, I think)

5. The tablet will boot into recovery mode - it should detect the update.zip and whilst it is installing, show a progress bar.

6. When the installation finishes, a green tick will be shown and the device will power off.

7. Remove the SD card and power on.
[Thinkpad Tablet General] bfhunt2009:
Not working

I did these steps. The K1 turns on with both LEDs on the home button lit. But then it just hangs there -- no sign of activity --- no progress bar.

BTW, to put the K1 into recovery mode you hold down the Vol Dn, Vol Up buttons and the power button until the 2 LEDs on the Home button illluminate. Note, I tried this with two different gapps-ics files (I found another one dated 20120429) here (http://goo.im/gapps/gapps-ics-20120429-signed.zip)

Ideas?
[Thinkpad Tablet General] mjb32803:
The file you are linking to is OUTDATED... there is a newer release of ICS GAPPS

http://goo.im/gapps/gapps-ics-20120429-signed.zip
[Thinkpad Tablet General] gilberthcordova:
Edited, thanks!

---------- Post added at 08:14 PM ---------- Previous post was at 07:40 PM ----------

I cant flash de GAPPS, anyone can flash?
[Thinkpad Tablet General] yaggermr:
I dont Know who posted those instructions but it will never work ever. First you don't have clock work recovery on the new ics kernel it's not there. you can boot to APX and maybe work from there but don't waste your time following those instructions there garbage.
[Thinkpad Tablet General] Cybie257:
Don't get me wrong.. I'm a fan of Android!

Google OS (Android)+ Installing Google OS Major Tools (Android Market/Gmail) == FAIL!

You shouldn't need root or be a developer to install those apps!

It should be as simple as downloading and installing for the Google Play/Market. It's a simple thing like this that makes Android fail. If you're going to make it tough to do things, people will walk away. Hence, the reason it's taking hard-core developers forever to make OTA/Non-OTA releases of ICS to their devices (Not just Lenovo)...

-Cybie
[Thinkpad Tablet General] danifunker:
I have an application that MIGHT work if I updated the gapps in it... It requires root.

Would anybody be interested in beta testing this app? My bosses boss has one of these devices, and before I muck around on his device, I want to make sure the solution works :)

I can probably have the app ready by tomorrow evening, if it all works out properly, again; I would require root and busybox to be installed in order for my app to work, but no recovery required. *crosses fingers*
[Thinkpad Tablet General] rurocking:
I think that Lenovo was totally wrong in leaving all their users this way regarding the upgrade to ICS. The owe us a full upgrade with all gapps and third party.
[Thinkpad Tablet General] kaboominator:
Hi there, so I seem to have similar issues to what some have posted. I used these instructions:

//forums.lenovo.com/lnv/attachments/lnv/Idea_Slate@tkb/81/1/K1%20-%20Vanilla%20ICS%20Image%20Installation%20Guide.pdf

Now it just hangs when i enter recovery mode, just black screen and the two white lights on by home button.

Can anyone get me in the right direction to get this K! back to latest honeycomb? I would love ICS but the support on the web is limited and my experience so far has been bad. I am quite technical too, so this is aggravating...lol or if someone has a new Lenovo K1 ICS file with good directions, maybe i will try again. I guess before i get to that i need to get back to be able to use the thing. Its a brick right now. Win 7 does not show APX device in manager after you update the driver originally. Anyone know how i can at least get the PC to show that APX device like it originally did when i first plugged it on? Hopefully someone can help me here. I really appreciate any assistance. thank you
[Thinkpad Tablet General] rurocking:
Have you tried the AOSP build from khanning88 available here. I've been using it since its release and now updated to his R2 and it works great. You can try to re-install the APX driver. I used the one that came in the image I just pointed you to.
[Thinkpad Tablet General] kaboominator:
Thank you for your reply. I have yet to try that. will do so right now and give you a progress update. Below is where I am hanging:

C:\K1Image\K1_WIFI3G_ K1_A301_21_03_120607_ICS_Image\image>nvflash.exe --blob bl

ob_old.bin --bct flash_encrypt_old.bct --setbct --odmdata 0x300c0011 --configfil

e flash.cfg --create --bl bootloader_encrypt_old.bin --go

Nvflash v1.8.90246 started

Using blob v1.1.57813midt\AD8ò╔p²

rcm version 0X20001

System Information:

chip name: t20

chip id: 0x20 major: 1 minor: 4

chip sku: 0x8

chip uid: 0x042890804320f097

macrovision: disabled

hdcp: enabled

sbk burned: true

dk burned: true

boot device: emmc

operating mode: 4

device config strap: 0

device config fuse: 0

sdram config strap: 0

sending file: flash_encrypt_old.bct

- 4080/4080 bytes sent

flash_encrypt_old.bct sent successfully

odm data: 0x300c0011

downloading bootloader -- load address: 0x108000 entry point: 0x108000

sending file: bootloader_encrypt_old.bin

\ 1393296/1393296 bytes sent

bootloader_encrypt_old.bin sent successfully

waiting for bootloader to initialize

bootloader downloaded successfully

setting device: 2 3

creating partition: BCT

creating partition: PT

creating partition: EBT

creating partition: GP1

creating partition: SOS

creating partition: LNX

creating partition: APP

creating partition: CAC

creating partition: MSC

creating partition: USP

creating partition: UDA

creating partition: TMP

creating partition: GPT

Formatting partition 2 BCT please wait.. done!

Formatting partition 3 PT please wait.. done!

Formatting partition 4 EBT please wait.. done!

Formatting partition 5 GP1 please wait.. done!

Formatting partition 6 SOS please wait.. done!

Formatting partition 7 LNX please wait.. done!

Formatting partition 8 APP please wait.. done!

Formatting partition 9 CAC please wait.. done!

Formatting partition 10 MSC please wait.. done!

Formatting partition 11 USP please wait.. done!

Formatting partition 12 UDA please wait.. done!

---------- Post added at 01:42 PM ---------- Previous post was at 01:17 PM ----------

Wow, thank you so much. I am up and running. I am so thankful. If only i could figure out these stupid image verification things. Takes me like 12 tries before i can find one that i can even read and i am pretty sure I am human...lol