yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] vypor87:
Skipped the disappointment with the infinity and went straight for the galaxy note. Omg its night and day with performance. Screen looks fine coming from the prime. Comes with the s pen which is nifty as well as an ir blaster which is something crazy cool. I like the concept of the tegra platform for performance but the nvidia drivers are still immature. Best buy geek squad took it back no problem. Apparently the prime is in their corporate system as a manufacture defect item and they're taking them back no problem. Even exchange with the note. Can't wait for a stable cyanogenmod rom to hit it.
[Asus  Eee Pad Transformer Prime] pbg225:
You traded the 32gb prime for a 32gb note? Didn't they price that higher and its the 16gb that's the 499 price
[Asus  Eee Pad Transformer Prime] vypor87:
I only got the 16 gb note. Wasn't fully utilizing space the 32 on my prime. I was tempted to pay 50 more for the 32 but didn't want to wait. If I want more space I'll buy a good SD card for far less than 50 dollars. Trade off yes but one that I'm pleased with. I'm just finding it a blessing to get rid of the prime. Didn't realize how much I was settling the past 8 months.
[Asus  Eee Pad Transformer Prime] redthunda69:
Would best buy swap out my prime if I used someone else's receipt after he or she already swapped? Or do they keep a record of the returns like that?
[Asus  Eee Pad Transformer Prime] vypor87:
I'm pretty sure like any other place that processes returns they scan the receipt or pull up the original transaction number and mark it returned.
[Asus  Eee Pad Transformer Prime] RonH54:
Just got back from my BB and it was No Go. I talked to Customer Service, Assit. mang. and Manger they just refused due to fact it was 6 months since I got it. Told them all the problems and how ASUS just made New Prime since Transformer could not be fixed. Told them about 1yr. Manf. Warr. but still NO. I am going to Louisville next weekend so might try exchange again there.
[Asus  Eee Pad Transformer Prime] jw_zoso:
Another happy Best Buy exchange

My prime had the green camera defect and disappointing wifi performance.

The exchange worked for me. However i had to try two Best Buy stores

August 18th

1. Mountain View, Ca:

Customer service insisted I had to RMA through Asus. After asking for the manager, a geek squad guy came over and heard me out. He looked something up in the computer, printed out my receipt and went in the back for ten minutes. After which he also insisted the only option was dealing with Asus.

2. Redwood City, Ca

I had my fiance go to CS (hoping for extra girl sympathy) while I compared the Samsung to infinity. She texted me 2 minutes later and it was done. Zero hassle apparently. I don't think it was because she's a girl, the cs guy was just really care free and helpful. But her approach may have helped. She just expressed frustration and dissatisfaction with the prime then asked for an exchange possibility, while I probably sounded really scripted at the previous attempt by opening with: ' I want to exchange this under manufacturers defect warranty' which turned the first cs to a stone face.

I'm just happy it worked, and grateful I found this thread. Thanks to everyone who reported this.
[Asus  Eee Pad Transformer Prime] RonH54:
The Problem I had with my BB CSR was I couldn't convince them that you didn't have to have a Data Connection for GPS to work. I argued until I was "blue in the face about it. It is correct you don't have to have a Data Connection for GPS function? I tried to show them an App that showed GPS function and they just said "oh those don't work". I got home tonight put on my dongle,turned OFF Wifi and went outside Turned on GPS Status App and it gave me my exact location. If I decide to go to another BB I think I will take my Dongle and have a BB CSR bring an Infinity outside to Parking Lot and show them the difference in the Infinity's GPS function without WiFi and the Transformer's with and without a Dongle.
[Asus  Eee Pad Transformer Prime] TrevorJohnson:
I was able to do the same. I was skeptical going in. Went straight to the customer service counter. Said I wanted to exchange it. The girl asked what the problem was. I explained the wireless was not very good for streaming. she asked me to unlock it. She looked for a split second and then started typing on the computer. I got nervous since she said there was another store about 20 minutes away that had a prime. I asked what else we could do. She offered the 300 or the 700. I took the 700. I then did a factory reset as she went and brought me an infinity. I have not done any testing on it yet. I did notice that it connected almost right away to my router. my prime would take a bit to connect. I guess I am now a fan of BB too. Good luck to you all.

Note: BestBuy was in American Fork, UT.
[Asus  Eee Pad Transformer Prime] vypor87:
My best buy was Eldorado Pkwy in Frisco, TX. Also heard of a few other success stories from the best buy at Stonebriar shopping center in Frisco, TX.
[Asus  Eee Pad Transformer Prime] madpoet:
So its a requirement that you have ADH for them to do the exchange?
[Asus  Eee Pad Transformer Prime] sparkym3:
No it is not a requirement.
[Asus  Eee Pad Transformer Prime] RonH54:
If you have seen my other Posts I was "shot down" when I tried to exchange my Prime for Infinity at the Lexington,Ky. store which I had purchased it from in Feb. I came in prepared I thought with my Receipt,all original packaging and Info on Problem with Prime and how ASUS just made new Model and can't fix this one. What happened they brought Geek squad right over fired up my Prime and of course it got Great Wifi in their store and they wouldn't even believe me about the GPS not needing WiFi and they would not let me show them GPS test and I talked to them for 1 solid hr. going all the way to Manager of the store. I happen to be going to Louisville this weekend so I thought about trying exchange at one if their stores, For those that have got an exchange fairly quick and easily how did you approach CSR and any suggestions on what else I may try or tell BB at different store?

Thanks
[Asus  Eee Pad Transformer Prime] vypor87:
Don't bother with wifi claims. Gps and GPS only claims. Pre cache Google maps so you don't need data to load the map and tell them to try to get a lock outside. I didn't have to do that thankfully but its a solid argument. Also ask them to just check their system for anything like a manufacture exchange. Geek squad actually helped me on this one.
[Asus  Eee Pad Transformer Prime] RonH54:
Thanks for the reply and info. I did ask them about Manuf, Exchange but they kept saying that I would need to contact ASUS and deal with them since it been 6 months since purchase. I finally got them to bring "their tablet guy" up(hell I knew more than him) and he said "Oh yea ASUS did a Recall on the Prime in Feb. you should have brought it back then".....:rolleyes: How do you "Pre cache" GPS?
[Asus  Eee Pad Transformer Prime] vypor87:
If you already reset the prime to defaults and no updates open up labs in maps and enable it. Then find an address and steps??? Cache. Can't remember steps I just usually stumble through all of this.
[Asus  Eee Pad Transformer Prime] psurut:
Exchanged

York, PA - No problems. Customer service appeared to have done the exchange numerous times, as they knew exactly what had to be done.
[Asus  Eee Pad Transformer Prime] RonH54:
I didn't reset my Prime but was going to before turned in for Exchange if they had OKayed the Exchange but I had cleared all Defaults.
[Asus  Eee Pad Transformer Prime] Noniel:
Exchange successful!

I purchased my Prime back in December (and got the keyboard as a gift!) - my GPS never really worked, I had a single dead pixel that drove me nuts, and my WiFi required my device be within several feet a router to get ~2 bars where my phone would have perfect reception. My apps were constantly force closing, so I basically just had a $500 tablet sitting in my room. I, like many others, waited for ICS hoping it would fix the issues, though I knew in the back of my mind that there wasn't much they could do without releasing a new product. I stumbled upon this forum and took my prime in about an hour ago to my local best buy (it was an online order).

I simply explained that it was having WiFi / GPS issues to the manager (he just so happened to be at customer service when I walked in) and mentioned that I was told I could stop in an ask them to uphold their manufacturers defect warranty. He asked me who had said that (out of pure curiosity, he said himself he didn't handle returns) and I just said Asus (little white lies never hurt, right? x3) He said he'd have his employee check for me, she scanned my receipt in on the computer, and nodded that I was eligible to pick out a new tablet. The manager said I could pick out any tablet I wanted, so I headed back to look for the infinity. There were no models on the floor - so I asked a sales rep and he said they just got them in, went to the back and grabbed one for me!

10-15 minutes after walking into the store I left with my new infinity, and I didn't pay a penny! It does, in fact, work with my original 201 keyboard (auto-locks, as well) and is on it's 8 hour charge cycle as I type this~

New member here (always popped on to read forums, but signed up just today to reply to this!) so I can't post the image of my exchange receipt, but feel free to PM me if you're a non-believer.
[Asus  Eee Pad Transformer Prime] RonH54:
So as far as we know on BB's system there is some kind of notation that Primes are exchangeable under 1year manufacturer's warranty? I thought my BB did a computer check before they said NO to me but maybe they did not. If I do attempt another exchange at another a BB I will be sure watch that they do do a system check so such an exchange notation.
[Asus  Eee Pad Transformer Prime] NeoMagus:
No there is nothing special or note about the Prime, if the employee knows the option you can do this for anything saying that. The main thing with this situation is since the Prime is no longer in the system, so instead of them exchanging it for the same thing you are getting the credit back instead.
[Asus  Eee Pad Transformer Prime] kevinb77:
Did you call 888-bestbuy? I just tried this on my device that I purchased back in Dec. 2011 and talked to their Geek Squad and they declined the replacement. What exactly did you do? I'm very interested!

Thanks!
[Asus  Eee Pad Transformer Prime] etm250r:
WORKED FOR ME THANK YOU!!!!! should be in-store on friday for me to pick up :D

EDIT: I walked in and said that I had talked to someone on the phone about the wifi/gps issues and that they offered me an exchange if I go into Best Buy because it is no longer serviceable. The guy was very nice and knowledgeable about the Prime's issues and he at first thought it was the 300 that was the exchange but I told him it was the tf700 and he looked it up and ordered it to the store for me. All they did was touch the screen to see if it worked lol. It's all about luck with who you talk to.
[Asus  Eee Pad Transformer Prime] the_game_master:
From the posts it seems like those who are getting this exchange bought it in store and thus weren't the original group who back in Dec '11 and Jan 12 were ordering online back when Best Buy stores didn't have them in stock.

If Best Buy stores can't honor an exchange for BestBuy.com purchases then this story is a bit useless.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I believe guy just said they would exchange for him.. so all I can say is if you are disappointed with your Prime and still have your receipt try it, was worth my time I have a feeling I'm not going to have an issue with WiFi/BT on the 700
[Asus  Eee Pad Transformer Prime] hero_of_the_day:
Haven't tried it since I don't have mine currently. But, the guy above just said it worked for him and he got his off of bestbuy.com. I did some looking, and their site says you can exchange products in store. They don't have them online either, so they are completely gone from best buy it seem.

If I were best buy and realized everyone was doing this, I would just start telling customers they have to contact ASUS support directly. Not saying that will happen, but I wouldn't be shocked if it does. Should have never sent my Prime to ASUS for repairs...
[Asus  Eee Pad Transformer Prime] mbucks911:
I ordered it online back in December online and this just worked for me because I used the manufacturer warranty. Just don't go to geek squad they can't help you go strait to customer service /returns and they are much more helpful. I'm unlocked they never even opened the box ;)
[Asus  Eee Pad Transformer Prime] id10terrordfw:
My prime was also an online order.
[Asus  Eee Pad Transformer Prime] Mediocrates:
Just returned mine to Best Buy, rooted and unlocked. It was a BCOKAS purchased in Dec. 2011. All I said was it was having severe dropouts while streaming video over Wi-Fi, with the router 10 feet away, and the browser on my Gnex is 3 times faster on the same websites. They booted it, saw a stock rom, and did NOT check recovery. Got store credit, and immediately ordered the TF700T. Asus, if you guys read this, this is your last chance with me.

All it takes is being polite, and explaining what your problem is, and requesting a Manufacturer warranty credit. It was the easiest return I have ever made.
[Asus  Eee Pad Transformer Prime] Jersey732:
did anyone return their keyboard along with tablet?
[Asus  Eee Pad Transformer Prime] ungraph:
I still have my box intact but I misplaced the receipt.

Anyways, I looked at my statement and there's an 8-digit code. Is this the transaction ID?
[Asus  Eee Pad Transformer Prime] mbucks911:
if you are getting the infinity then there is no need to return the dock, because it uses the same one, but i doubt that they would return a dock without warranty if nothing is wrong
[Asus  Eee Pad Transformer Prime] id10terrordfw:
I kept my dock.
[Asus  Eee Pad Transformer Prime] shinzz:
Well, this is interesting.

http://www.gamestop.com/gs/help/Returns.aspx

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.

Now, if Gamestop drops Prime off of their system.... I can make an attempt to swap for Infinity as well.
[Asus  Eee Pad Transformer Prime] valerinism:
Update: I went to a different BB today to try and get rid of my Prime. I guess it is all going to depend on the store/employees/geeks/etc. I started with customer service. I told the first employee that I wanted to return my prime under the manufacturers warranty because of poor wifi performance. He fumbled with his computer for a few minutes, excused himself to consult another employee and came back (roughly 10 minutes). He fumbled with the computer a little more and called yet another person over for a consult. Now I have been in the store for about 25 minutes and he and the other employee tell me that they cannot refund my money because it has been over 30 days. My options were: return it directly to Asus, or talk to a manager. So I asked for a manager. A few minutes later the manager comes over, introduces himself and I re-iterated the scenario to him. The manager then tells me because of return policies that I cannot return it. My options are to send it to Asus myself, or have Geek Squad submit it. At this point I opted to have Geek Squad send it off and let them deal with the Asus repair fiasco. I go to the Geek bench and they start entering information into the computer and we hit a road block. The computer tells them it cannot be repaired and I have to have it RMA'd myself with Asus. At which point the manager intervenes again and tells me that if I can get an RMA from Asus, at that point before I send it in, he will then refund my money. I guess I know what I'm doing on monday morning.
[Asus  Eee Pad Transformer Prime] demandarin:
We've been missed That boat. All that means is after 30 days, Gamestop can't help you. We have to go directly through Asus. No matter the reason. Asus won't exchange for an infinity. You might could get a refund from them. I called Gamestop to check on this as I spoke with a manager there once I heard about all of this. Your best bet is attempting to get a refund from Asus. I checked on all this on Asus side and from Gamestop side. Asus will not upgrade someone. You might can get refund then use that for an infinity pad if you wish. You just have to go through the motions to get it going, if you want.

Have i thought about it? Sure but don't know if I'd feel like waiting a month or so for refund check to arrive. I like my prime but alot of people been asking me if I'm getting infinity pad. I think they need me in their forums..lmfao

Or another route you could go is get refund. Then get a nexus 7, which is great. Then pocket the difference n wait till those windows tablets arrive come fall/winter. I want an infinity pad but I won't go outright and buy one consideting I paid for prime, nexus 7, and an Ipad. I'm really interested in the windows tablets also. So if i own a prime, I don't really see any need for an infinity pad. Only way would be if i got a refund for my prime and infinity pad will replace it. Or I was able to directly swap out like these best buy people are doing.

Call your Gamestop where you purchased your prime at and see what they say. If yours say something different from mines, then the ball can get rolling. Let me know what they say or what you decide.
[Asus  Eee Pad Transformer Prime] jrkart99:
I bought mine on Ebay, but the guy sent the packing slip with it just in case this happened. Do you think they'd exchange it? I'm also unlocked and

Rooted
[Asus  Eee Pad Transformer Prime] id10terrordfw:
This is why you go to Geek Squad first and ask them to send it off for service. Once they start to enter the info it will kick out and say not serviceable. Then ask for a replacement. Trust be, I worked there for years and know this system as well as policy and procedure. You are NOT required to talk to Asus at all on this. If they tell you otherwise they are breaking their own policies.

Also, don't ask for a refund. Say you want a working product.
[Asus  Eee Pad Transformer Prime] erick0423:
I just return my prime at my local BB, I called them first and ask them that I'm going to return my prime because of the wifi, they asked when did I buy it, I told them in last Dec.of 2011 , they put me on hold for a about 5 mins the OP told me they can't do it, and I said to him I thought best buy always honor the manufacturer warrranty.,OP put me on hold and talk to the manager, came back he said OK, so i went to the store ,went to the customer service, without question, they told me just get a different tablet, and I said I want the infinity,and yes they order one for me, I was relief because my prime was unlock and has custom rom ,I can say it works for some people like me, and I'm happym gettin a new prime.and fyi Asus transformer prime has been deleted on their system.
[Asus  Eee Pad Transformer Prime] NeoMagus:
You need the actual sales reciept to do an exchange, or had to pay with a credit card or reward zone so they store the transaction id, you aren't going to get very far without it
[Asus  Eee Pad Transformer Prime] valerinism:
Do you have any recommendations as to what I should do at this point? Try my luck with a different BB? Go back to that one and request a different course of action and if so, what would that be?
[Asus  Eee Pad Transformer Prime] NeoMagus:
Go to a different one
[Asus  Eee Pad Transformer Prime] RonH54:
So you ask for an Exchange for another Prime under its Manufactures' 1 year Warranty and when they pull up on their Computer they don't have any they offer Infinity as equal product.
[Asus  Eee Pad Transformer Prime] BakedGoodies:
Success!

Just got back from the Rancho Cucamonga, CA store. I did a factory reset before going, and told them I wanted to exchange it. When she started saying it's past 30 days, etc (I had pre-ordered it in December), I told her, "Asus said that Best Buy is fulfilling the manufacturers warranty..." and talked about how it was discontinued, etc. She looked perplex, started telling me no, and then whispered to a manager for about 30 seconds. She came back and started ringing everything up without another word.

It took about 70 minutes, because I was talking to a floor associate about the Prime/Infinity issue, and then they had issues finding the dock.

I paid an extra $10. Apparently my dock was $149 for the 201, and the 700 dock was $159. I didn't mind. Since it was a gift originally, I did not have ADH; this time I opted to purchase it.

Now it's charging. :D
[Asus  Eee Pad Transformer Prime] Finire:
Lucky break

So I just came back from the Danbury, CT Best Buy, and I had some amazing results. First though, let me say that calling ahead is a lifesaver.

I went into the Best Buy and straight to customer service. I told them an ex had purchased the tablet for me so I did not have a receipt, and I was not talking to said ex, so I had no way of getting it. They knew about the GPS issue, and didn't have a problem doing the exchange for me. What might have caused an issue is the lack of receipt, but I thankfully at least had the box. The person whom I had spoken to on the phone turned out to be one of the managers, and OK'd me exchanging it without any proof of purchase.

So about 45 minutes later I was sitting in there home theater section, setting up my new tablet on there open wifi. I think it went perfectly. And the tablet that I had purchased at Staples... I mean, Best Buy... was exchanged for the TF700.
[Asus  Eee Pad Transformer Prime] RonH54:
Do you guys think having Resetting the Prime to Factory Original helps in Exchange? The only thing I have done to my Prime is Root it and then get whatever Firmware updates ASUS has put out. I have Titanium Backup Pro so it No big deal to do Reset and if they don't except exchange can always started over and get everything back. I didn't Reset the 1st time I tried to Exchange so I guess it can't hurt anything to Reset.
[Asus  Eee Pad Transformer Prime] redthunda69:
That's ****ing brilliant. I'm doing this over the weekend. You're a genius. My god.
[Asus  Eee Pad Transformer Prime] aypanthony:
Wow....Best Buy did me right.....I wanted so much to keep my Prime, but couldn't resist the urge to move on. When I was at BB, I was caught between the Infinity and Galaxy Note. Even though the Galaxy Note's screen leaves a little to be desired, I took it home with me. If nothing else, I have 30 days to return for a Infinity if I don't like the resolution. So far, I think I can live with it...boy, does this thing scream.
[Asus  Eee Pad Transformer Prime] stlouisfinest68:
Has anyone tried to take the prime back without the original packing or the receipt
[Asus  Eee Pad Transformer Prime] chamberc:
Yep, returned both my wife's 32 and my 64 with only the boxes and not the tablets.
[Asus  Eee Pad Transformer Prime] dbrford:
BB exchanged my Prime no questions asked, didnt even turn it on. Have to admit I didn't even look at the Infinity, was not going to even play that game again. The Note is awesome, not looking back.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
The Note is awesome

Happy to be rid of Asus
[Asus  Eee Pad Transformer Prime] CeeJayII:
I took mine back with no receipt or box, just the charger and the credit card I purchased it with. They didn't even turn it on after I explained the gps issue and had them look it up in the system to see that the item was flagged. I'm typing from the tf700 now. If you titanium backup your prime,apps will rsstore on the 700. I use nova launcher so I had my new 700 setup exactly the same was as myprime, homescreens and all, in about an hour. The higher res is pretty awesome. Only snag I've had is a little trouble rooting, ended up being a superuser issue though.