yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] kevinb77:
Mansfield, Massachusetts...Success!

I was able to exchange my TF201 for the TF700 with out any issues what so ever. I called the 888-bestbuy # with zero success. I then called the Attleboro, Massachusetts location...fail! I then contact the next closest location in Mansfield, MA. I dealt with a CS rep named Samantha and she exchanged it without an issue. They tried to pawn off an open boxed TF201, I declined. The only crappy thing was that I was not able to exchange my TF201 dock, due to it being an accessory and it not having any problems. I will just try and sell it on Ebay.

I did not have Best Buy's extended warranty and their employees did seem to have an idea about the Asus Manufacturer recall/warranty exchange.
[Asus  Eee Pad Transformer Prime] rp3:
I did the exchange a few weeks ago for an infinity. Today, I'm going to (try to) take the infinity back. The wifi/gps are now fast. The problem is that now that that problem is fixed, the slow IO speeds are really apparent. I can't play an advanced game while doing background updates.

My plan is to get a gift card (better if refunded to credit card but not likely) which my wife will use for one of the forthcoming iOS products. I am getting a Toshiba Excite 7.7 from hhgregg for 369 shipped. In my state (CT) there are no HHgreggs so I can't have BB pricematch.
[Asus  Eee Pad Transformer Prime] nonpaq:
I see multiple returns due to lack of GPS and Wifi issues. What about for green camera issue? Would that be such a major issue that they are more likely to say its needs to go to ASUS or blame it on user damage?
[Asus  Eee Pad Transformer Prime] Nefariouss:
The cs rep at my BB was going to refund it due to green camera but I didn't have a receipt or anyway for him to find the purchase.
[Asus  Eee Pad Transformer Prime] RonH54:
Why aren't you using the 201 Dock with the infinity?
[Asus  Eee Pad Transformer Prime] lilsalmon:
Simple and quick...

Went to my local Best Buy (Whitehall PA) after a quick call explaining the major WiFi and GPS issues. They had my receipt on file (Reward Zone). I had it packaged and factory reset) No questions asked. Walked out with a full credit and I was also told they would return my keyboard dock also. Super happy with the service I got. Now I can't decide if I want the Note 10.1 or the Infinity.

-Lil'
[Asus  Eee Pad Transformer Prime] Jayevo:
Took mine in as well got my tablet exhanged but instead picked up asus laptop I also suffered from bad wifi and hdmi as well traded up for an asus laptop goodluck to everybody else
[Asus  Eee Pad Transformer Prime] hawkye:
Thanks to this thread I decided to pull the plug. I really liked my Prime but I always wanted the Infinity. I had the box still so I just printed my receipt online and took it in to Customer Service. I told her I already talked to CS on the phone and they told me this is a Manufacture Defect so I could exchange it. She didn't ask another question and rang it up. She then went on to tell me to go grab something to exchange it with so I went and grabbed the Infinity. It cost me $8 which I think is for the recycling fee. I waited to Factory Reset the Prime at the counter just in case. My boss has a Prime so I told him to go exchange his. The Infinity is everything I hoped my Prime would have been. I just can't wait to get Jelly Bean running on it now.
[Asus  Eee Pad Transformer Prime] good4y0u:
can i return mine

What are the chances if you don't have a receipt but have everything else.? ( I have no way of getting one as it was a gift)
[Asus  Eee Pad Transformer Prime] Nefariouss:
Pretty much they have to be able find the transaction. One guy on here said he got his returned without a receipt or transaction number but I'm sure that's gonna be a really rare case. They didn't do mine without finding a transaction.
[Asus  Eee Pad Transformer Prime] HuskerWebhead:
I was able to exchange my Prime for the Infinity as well. Best Buy in Omaha, Nebraska (Papillion). They did have Geek squad take a look at it but still came back and gave me a replacement. I mentioned that I had talked to online CS and they had said it was a manufacture defect and to exchange it. Make sure to remind them that there is a 1 year manufactures warranty. They tried to tell me it was only 30 days. I did not get my dock swapped out, even though I took it in with me. I was going to ask but didn't want to press my luck. BTW, I was rooted and unlocked, just in case anyone was wondering.
[Asus  Eee Pad Transformer Prime] kevinb77:
Actually I just saw that it will work with the Tf201 dock. I returned the dock today and saved myself $150.
[Asus  Eee Pad Transformer Prime] Mike02z:
Not just that it will work. It is the EXACT same dock. They relabeled tf201 docks as "Transformer Infinity/TF201"

Here is a picture of the TF700 dock box.

Oh, and my Prime was unlocked and rooted. They never even turned it on. Not that it should matter as it is a design defect.
[Asus  Eee Pad Transformer Prime] dpwhitty11:
Anyone have any luck returning their keyboard docks too if you bought them back in December/January?
[Asus  Eee Pad Transformer Prime] bigblue95z:
Just returned from Best Buy and coming to you live from a new Note 10.1! Was totally fed up with the utter subpar performance. I really wanted to like the Prime, about 1/2 of the parts I use in my PC builds are ASUS. Totally let down. Walked in and up to service, told the chic I wanted to exchange. Had box, cord, charger, manuals, and even the sticker from the screen back on it. Fresh factory reset. Didn't have the physical receipt, but had a copy from my Reward Zone account. Showed it to her on my smartphone, lol. She typed up a bunch of crap on the computer, then told me to go pick another one. Made sure I could get the Samsung, she said 'Of course!' Very happy with my new tab. So glad I found this thread!! I had buyer's remorse something fierce about 2.5 months in. Bought it 2/23 from the Bloomington, IL store, swapped at the Decatur, IL store. Thanks to you that shared your story! Wouldn't have tried otherwise.
[Asus  Eee Pad Transformer Prime] Nasty64:
Another success here. Took my Transformer Prime and keyboard dock back to Best Buy today. No hassle, only a few minutes, and they gave me a new Transformer Infinity and a new keyboard dock. Kudos to Best Buy!
[Asus  Eee Pad Transformer Prime] dsg04lightning:
Thank you for posting up this thread or else i would not have tried.

Went into my closest BB store. No customer service working due to hours cutbacks. Had a Geek Squad guy there instead he said my unit worked fine and there was nothing he was willing to do. Claimed there was no standalone GPS and it needed WIFI to determine location. Spent about an hour talking to him about it. Was very polite just didnt want to swap it out.

Next day I decided to try another BB. They claimed I had the GPS off and as soon as they turned WIFI on it found exact location. DANG IT. At first they didnt want to exchange it. I started complaining about weak WIFI reception and if you turn Bluetooth on it drops WIFI signal. SO on and so on, exen explained that thats why ASUS made the Infinity was to repair the problems with the prime. Their response was it has a better screen to compete with the new iPad. Any way about 20 minutes later they decide to just swap it out (possibly talking crap in their radios about my exchange) Oh well after they did I was still very polite about the transaction. Got my Inifinty and almost ran out the door and got into my car afraid someone was coming after me to stop the process.

A huge hastle and missed getting my wife breakfast from Chick Fill A. But so far well worth it!
[Asus  Eee Pad Transformer Prime] jetbruceli:
I dropped my prime and it has scratches on it. Do u think they will take it
[Asus  Eee Pad Transformer Prime] drherron:
No thanks for the OP?

There are at least 70 people who have done this (probably a bunch more) yet blackinjun only has 25 thanks at the head of this several week old post.... Wheres the love people?
[Asus  Eee Pad Transformer Prime] Captivasion:
I wish Amazon would exchange the Prime for the Infinity...
[Asus  Eee Pad Transformer Prime] bigblue95z:
You know, ironically I'm dead set against BB for the most part. Only thing they're good for is stuff in a pinch(and their mobile is pretty decent too) But with all the uncertainty with availability on launch, I wasn't about to hand over my $$ to Amazon to only *hope* I got it soon. Found a Tf201 at BB in the town over and jumped all over it. This will prob be the only time I don't regret buying from BB over Amazon. So I think in the long run, sticking with Amazon over BB is your best bet. But props to BB for stepping up to the plate and taking a hit to satisfy upset customers when ASUS refuses to do so. I don't know how you could EVER get another ASUS tab after the Prime. I will never buy another ASUS product unless it already has a sterling rep, like most of their products do. Cause it seems they get your $$ and run!
[Asus  Eee Pad Transformer Prime] chamberc:
Just return your 201's to BB. Tha's what I did. You don't need a receipt, or the tablets...
[Asus  Eee Pad Transformer Prime] good4y0u:
You were able to walk in? My friend might be able to use that if so...... but what do you mean" or the tablets"? I thought you had to bring It in with you.
[Asus  Eee Pad Transformer Prime] pbg225:
That guy is a troll that is just pissed he didn't buy from BB. Disregard anything he says.
[Asus  Eee Pad Transformer Prime] codiac55:
+1 to the OP for a successful swap, loved my prime, but I'll take an infinity. kept my 201 dock that i got from BB, figured i tempted karma enough. i will say i was in the group that had their pre-order cancelled from Amazon, so maybe i'm karma neutral....first world problems,right!
[Asus  Eee Pad Transformer Prime] flipper2006:
It's so funny reading these. I've had my 10.1 note since Saturday and it's such a difference (screen res excluded) from the Prime and Inifinity. first off battery is great. I charged it Saturday night and im still using it with the same charge at 65% (use it about 90 mins a day) but the big kicker is the standby time. It is not losing anyhting close to what the prime lost. Infinity i didnt have long enough to notice since i returned it after a week.

Now we can only get some ROMS for the 10.1, there is one, which is great thats im using but always like big selectioins...
[Asus  Eee Pad Transformer Prime] good4y0u:
* sigh* lol I'm in a bad boat on this one... it really was a gift -.- haha
[Asus  Eee Pad Transformer Prime] waltthizzney:
will this work at futureshop?
[Asus  Eee Pad Transformer Prime] good4y0u:
Guys!!!! I just managed to get Amazon to offer a return for the prime! !!! O.o I'm asking about the details now.( still working on the other tab I'm dealing with ) ! I just wanted to tell you. Express extream discontent. ( it has issues) . If you need proof I can post a screenshot of the email!

***** edit... I just messaged with a Rep and he told me that it was only a %50 .. so I would advise contacting the manufacturer (all that b/s)... so back to square one for that tab

** proof***

** note I will be calling them to see if they will change what they say or stick to there word

** regarding the other pprime I will be trying to get that traded at BB as per tthis thread however I will have to improvise ddue to no reciept
[Asus  Eee Pad Transformer Prime] fungi12:
Will they exchange mine?

I purchased my Prime in November and am well outside the 30 day return period. Am I just SOL?
[Asus  Eee Pad Transformer Prime] Captivasion:
Yes, please show us exactly what you wrote to them. Not so much for proof, but for guidance on how to get the same results.
[Asus  Eee Pad Transformer Prime] SFG:
Where are you at with your return?
[Asus  Eee Pad Transformer Prime] good4y0u:
***** edit... I just messaged with a Rep and he told me that it was only a %50 .. so I would advise contacting the manufacturer (all that b/s)... so back to square one for that tab
[Asus  Eee Pad Transformer Prime] ouroborus2012:
BB Black tie service return

So, I bought my prime recently off of a friend and he transferred his Geek Squad Black Tie service in to MY name. Therefore, I officially have black tie service... I don't know much about BB Geek squad, do you guys think they'll honor a return since it's technically a faulty device and I have Black tie service???... even though I don't technically have a BB receipt??
[Asus  Eee Pad Transformer Prime] jyan_osu:
Just do two things. Report and then put them on your ignore list. The only time I see his posts are when other people quote him.
[Asus  Eee Pad Transformer Prime] xxgmon3yxx:
They didnt open the box to check for the tablets?LMAO
[Asus  Eee Pad Transformer Prime] good4y0u:
BB said no at 2 places due to me not having tthe documents

Found out the amazon refund was half b/c of restocking fee for a tablet that I told them wasn't working. That is strange in my opinion.
[Asus  Eee Pad Transformer Prime] Swiftks:
This thread is not here to promote fraud or stealing. Keep that in mind when you are posting.

THIS IS YOUR ONLY WARNING!!!! NEXT TIME IT WILL BE INFRACTIONS!!!!

Sent from my SGS III
[Asus  Eee Pad Transformer Prime] good4y0u:
If you read above I stated that I have TWO one a gift bought at BB and the other is bought from Amazon.

My last post is an update to the original.

( just in case that was aimed at me)

(If not then I'm sorry, I just dislike someone posting things like that without directing it)

---------- Post added at 05:57 AM ---------- Previous post was at 05:54 AM ----------

I'm going to RMA. Again ... for a 4th ttime.. on the Amazon one... due to Amazon only offering a %50 b/c they charge the other %50 for a " restocking " even tthought it's a faulty product ... -.- :banghead:

And in regards to the BB one I'm going to go on a serious ask/hunt for the recipt... -.-
[Asus  Eee Pad Transformer Prime] :
This worked for me today! Went to one BB where I was turned down but was successful at the 2nd one. They actually turned it on and played with it, said they were having WiFI issues in store so they offered to make an exchange but were willing to give store credit as well which is what I took. Pretty happy to have gotten back the full cost of the tablet, especially since it never worked like it was supposed to. Thanks to everyone on this thread for alerting me to this opportunity!
[Asus  Eee Pad Transformer Prime] chamberc:
You're kidding right? I traded both of our Prime's. My wife is keeping her Infinity and I'm going to trade my 700 for a 10.1 when they come out.

I'm not pissed at all, very happy to be done with the 201.
[Asus  Eee Pad Transformer Prime] xxgmon3yxx:
which best buy did you go to? the one in Irving?
[Asus  Eee Pad Transformer Prime] chamberc:
MacArthur Marketplace off 635.
[Asus  Eee Pad Transformer Prime] cosmotrkr:
Worked no problem in Columbia, SC, Harbison area BB. Told them GPS never worked well and wanted to exchange due to manufactures defect. I purchased 3/29/12, no black tie. Customer service rep said I could exchange for any $499 item. Exchanged for tf700, opened it before I left and had horrible light bleed, so took a chance and went for the Galaxay note 10.1, love it.

All BB wanted to hear was that my issues were caused by a manufacturers defect. I had box and receipt.

Whole process took maybe 30mins due to light bleed issue on new tf700. She scanned my receipt at first and said the computer said eligible for exchange, if that helps others avoid talking with the geekSquid idiots. Use the words Manufacture Defect and you should have no problems.
[Asus  Eee Pad Transformer Prime] SFG:
He's yanking your chain.
[Asus  Eee Pad Transformer Prime] 1BadHEMI:
I want to THANK the OP for this! I walked into Best Buy this afternoon with my Prime, original box and packaging, and receipt, explained to the lady at the return desk my issues, walked out in 5 minutes with a credit for my full price I paid back in January! No hassles, no Geek Squad interaction, no manager needed. Nice, simple, fast! And this is why I shop at Best Buy!

I had bought a Infinity about 2 weeks ago, and other than the screen, it has the same issues that the Prime had. Actually, the WIFI was worse on the Infinity I had than the Prime! The day the Note 10.1 came out, I ordered it and haven't looked back since.

Its really a shame to... If Asus can ever get there heads out of the a$$'s and take control of there quality issues, they would be at the top of the game. I for one ain't going to give them my money for them to waste on another product with the same or even worse issues than the previous models.

BTW, for those who are in the Pasadena, Glen Burnie, Annapolis, Baltimore area, the Best Buy that I dealt with is the 1 in Glen Burnie.
[Asus  Eee Pad Transformer Prime] antny01:
I'll toss another, "Thank you" to the OP. I didn't feel like rolling the dice on the local customer service desk or store manager, so I e-mailed the Best Buy customer service on the website, and provided a detailed accounting of the situation (weak WiFi, no GPS, two failed attempts by ASUS RMA facilities...etc.). Took a day but when the customer service agent e-mailed me back, she offered to call the local store to ensure they would have a unit available for my swap.

After a few e-mails, I had a TF700 waiting for me at the counter when I arrived. No drama, or fuss. :D

Edit: The Best Buy was in Waterford, CT
[Asus  Eee Pad Transformer Prime] jparsons404:
Thank you for posting which store you went to!!! I was wondering if anyone in MD had success in returning their Prime.
[Asus  Eee Pad Transformer Prime] houtx2:
That's exactly what I want, no drama/no fuss. I just sent my email off to Best Buy customer service. Hoping to see a satisfactory reply arrive soon.
[Asus  Eee Pad Transformer Prime] Dmoralize:
Best Buy in Easton, PA just swapped mine with no problems either. I had ordered mine way back at the end of December from the online store. I went to customer service, explained the manufacturer defect issue, and the rep. confirmed that a warranty issue. They sent me out with an Infinity.

I had the original box but didn't have any extra coverage. Just the manufacturer warranty.

Glad I found this thread!
[Asus  Eee Pad Transformer Prime] Captivasion:
That's dumb. It's not like they are even going to restock a faulty product anyway and if they were 50% is ridiculous.
[Asus  Eee Pad Transformer Prime] yumms:
When does the 30 day BB return Window start? On the order date, ship date or on the receive date? I ordered the Note 10.1 yesterday to test it out and would like to return it go get a Win 8 tablet.
[Asus  Eee Pad Transformer Prime] uapyro:
I managed to get a full refund from Amazon; purchased in early February. At first they were wanting to do a partial refund, but I started the conversation off by trying to do an exchange for another TF201, which I would have been happy to get. Since it was out of stock "sold by Amazon", I guess they did it differently.
[Asus  Eee Pad Transformer Prime] 7786:
So I contacted Amazon and finally had them agree to return it ( I purchased from the warehouse back in March).

Now here's the catch, I think she was trying to tell me that she couldn't guarantee a full refund because I was outside the return window, however here is what she wrote:

Grace:Alright.

As a one-time exception, I will send you a return label for the item. Once the carrier has received your item, it can take up to 2 weeks for us to receive and process your return. However, I can guarantee you a full refund for the item since the return window has already expired.

How well do you think this would hold up in getting a full refund since I have this on record?
[Asus  Eee Pad Transformer Prime] juvenile43:
You are an amazing person! This worked like a charm. Even though I was a bit nervous when I went in best buy I shouldn't of been I wasn't lying about my problems. For anyone that's been denied or is yet to return I will explain how I did it. I bought mine in December online BTW. Actually I will edit my post later I don't have time now. But I will tell you this. I said I already called best buy 800# and told then my problems and they said if they give you any problems just tell them to scan in the receipt and it will show its eligible for exchange. Will post full Convo later if interested. Thanks to everyone who did this in front of me. Ohh and Saginaw, MI location.
[Asus  Eee Pad Transformer Prime] pardonmyownage:
worked for me. i got it as a gift a few months back (used). i had no receipt and no box. called best buy support. gave them the phone number and the approx date of purchase. they told me store number, checkout number, transaction number and the correct date. went in and got a receipt. first store said they could only replace it with a transformer prime which they were sold out of. so i left with the new receipt. went to another one told them the same thing as everyone else. problems with GPS and wifi ect. She asked if i wanted the same replacement tablet. i said yes knowing they had no primes in stock. she said they were out of stock, would you like to see what other tablets we have? or maybe a gift card?. went over and picked up the infinity since it "works with my existing dock". the prime was unlocked and rooted. the CS lady was about to turn it on, missed and hit a volume key and gave up and set it aside

i was on the wall of wanting to get the Note 10.1. still have 30 days to exchange it. what do you guys thing? infinity or Note 10.1? the other tablets they have were not appealing... (or get a gift card and wait for a new tablet to come out?)

sorry for grammar. in a rush
[Asus  Eee Pad Transformer Prime] ungraph:
The Note 10.1 is HIDEOUS. Just read the AndroidPolice review on it. Spot on.

I would get a gift card and hold on to it, until the new ASUS Windows 8 tablet that's been announced yesterday comes out.
[Asus  Eee Pad Transformer Prime] yumms:
I'd rather get a Note 10.1 than turd quality of Asus hardware.
[Asus  Eee Pad Transformer Prime] good4y0u:
Hold onto a gift card.... there is tthe GSM version coming out :)
[Asus  Eee Pad Transformer Prime] czerdrill:
So just to confirm, this will work even if unlocked? Is there a chance they charge you later down the line or something? I might try this out as I'm a little frustrated with my prime
[Asus  Eee Pad Transformer Prime] VivianC:
Worked for me last night.

I bought my Prime in January via the web. No extended warranty. Being a packrat, I still had the box and the email receipt. Walked into the store and went right to the service desk. The girl working there was from Geek Squad and seemed pretty smart from her dealings with the other customers in line. I told her when I bought it and the problems with wifi et all and mentioned that it was a manufacturing defect. She fired up wifi and connected to the Best Buy network. It connected fine. She looked at it and then said it was hard to reproduce a problem like this. She checked stock and found a prime at another store if I wanted to order it or drive over. I asked for a store credit so I could look at models they had in stock here. No problems. She gave me full credit on a gift card and let me factory wipe the prime before putting it in the cart of returns. Walked out with a new Infinity.

Very good customer service and the people I talked to both at the service desk and by the tablets seemed to know their stuff. I was at the Best Buy in Arlington Heights Illinois. Thanks to the OP for hopefully getting me a working tablet!

I was rooted but not unlocked. All she looked at on the prime was the wifi settings.
[Asus  Eee Pad Transformer Prime] Dmoralize:
I was rooted and unlocked. They didn't even check. I explained that it was a manufacturing defect with the wifi and GPS. They looked it up in the system and confirmed. Then they just let me trade for an Infinity.
[Asus  Eee Pad Transformer Prime] czerdrill:
Cool, thanks. Will probably try it out today.
[Asus  Eee Pad Transformer Prime] JmChile:
you guys have any idea until when we can do the exchange?

I live in Santiago, Chile and I bought the prime back in January...
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Just to add in that Amazon has refunded me for my Prime I bought back in May, 700 here I come!