yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] nanias:
Another story of success. I bought mine on January no extended warranty, I had my TFP replaced three times by ASUS and today I went to a Best Buy in NYC and they exchanged my Prime for an Infinity. Not easy though… I had to stay 2 hours in the store and talk to three reps but they did it… They first said I had to contact ASUS again, then they said they could only replace by another Prime which another store in town had in stock then they finally gave me a gift card and took my Prime then I got the Infinity right after… The sad side is as a Prime owner I didn’t even leave the BB and installed GPS test, Dead Pixel test and Wifi analyzer… Well no GPS inside the store (it is a huge store so I might give it a try later), Wifi was ok but not that convincing and it had a dead pixel!! I exchanged it right away for another one that I haven’t opened yet because I had stuff to do… But as soon as I get it opened and tested I will report back
[Asus  Eee Pad Transformer Prime] mick3444:
i am going to my local best buy tomorrow and try this. Do any ofyou have any tips on how to get this done quick and sucessfully? Also, my prime unlocked and rooted.
[Asus  Eee Pad Transformer Prime] hollywould:
Just curious if it matters what State you are in if you were successful. I have a feeling in California it can't be done without an extended warranty or unless your within 30 days of purchasing.
[Asus  Eee Pad Transformer Prime] DWS44:
Hang in there...maybe you won't have to wait too long. They ordered mine Tuesday 8/7 and estimated delivery for Monday 8/14...but suddenly today at lunch I got an email that mine had arrived and was ready to pickup, so they must have some in their system somewhere. Either way, I was shocked they had one in-hand in two days!
[Asus  Eee Pad Transformer Prime] THunDA:
Thats gotta be it, I went straight to customer service but the rep did walk over to a person at the geek squad counter and they talked for a bit.. then he came back, typed on the computer and then said to go pick out the one I wanted that they are swapping it under the manufacturer warranty..

I told him that when I bought it the prime was supposed to have gps and that I was just waiting for asus to fix it but they never did. I said that I read online that best buys where swapping them for TF700's because this was a defect.. Things never go this easy for me..lol I live in eastern long island and went to the store in patchogue (btw, this is the store i bought it from and did have the reciept.).. if that helps anyone.

I think this is like rolling the dice, depends who you get.

EDIT,,

The only thing im missing is the selection of roms.. I miss AOPK already.. :(
[Asus  Eee Pad Transformer Prime] dbattenfl:
I was waiting for my Best Buy stores to get the TF700 in stock, I checked today and found 4-5 stores locally had then in stock online. So I backup up and wiped my Prime. I then created a new gmail account to setup on the Prime so it did not have my info. Installed the GPS test app and WiFi Analyzer app on it.

Went in to the closest store that showed in stock for the exchange. She asked what was wrong, check to make sure everything was in the box and did not even turn it on! She looked at the data and made a face. I them mentioned the one year warranty and she said let me check.

She then asked what I wanted to exchange it for and I asked for the TF700. She said let me go get it.

Came back a few minutes later and sad they were not in stock. I said the web shows them as in. She checked and said to give her a few minutes.

She came back about 10 or so minutes later and said they were nowhere to be found and that she even had them check the stock room.

Said it somehow must be a computer glitch and it would most likely be Monday when the next truck comes.

I chose to keep my prime. She said to call on Monday to have them hold one.

I left and stopped to eat. Decided to call the next closest store. He checked and they had 2 and held one in my name.

I then hit the road on the 30 minute drive to that store. Got there and still no issues exchanging it. The had the 700 held for me.

She also did not even turn on the Prime. I just said the Wifi and GPS was weak. Done in 10-15 min.

Left the store like 10 min before closing. Went out to the car and just turned it on. Was not going through the setup with no Wifi, etc.

The SAD part now that I drove the 30 minutes home is that the NEW TF700 is HOSED UP!

With nothing plugged in, it just keeps selecting things so rapidly on its own that you cant even set it up.

If you manage to get the wifi config to open for the key, it just starts filling with random letter and numbers and quickly at that.

Tried a pin reset, no help. Can even get into the settings and try a wipe. It just opens things rapidly.

I guess I will try to find another to swap for tomorrow.... Dammit!!!!
[Asus  Eee Pad Transformer Prime] dpwhitty11:
Sigh.... I would totally try this at my local BestBuy, but I was one of the few who made their own wifi/gps antennas back in January...

For those who exchanged, what is the main difference between the two?
[Asus  Eee Pad Transformer Prime] flipper2006:
Maybe something is leaning on the keyboard :rolleyes:

That sucks, i ordered mine last saturday and it's supposed to be at the store friday so i hope mine works better then the freaking prime. If not, the Acer Iconia A700 is not bad for next exchange,, I never really used the dock even though i had it because it was a pain to take prime out of the case, Looking forward to seeing the 1920 screen in person and see how it compares. I still say, the JB on my prime was really freaking fast and in a way faster then N7, but i never had any problems like the snafu's with the prime on the N7.
[Asus  Eee Pad Transformer Prime] dbattenfl:
Same results with or without the keyboard dock. It even started it before it was docked the first time. :crying:
[Asus  Eee Pad Transformer Prime] JayRBytheway:
There are alot of differences. First, the screen is amazing. Text looks beautiful. I haven't had a single ANR since I upgraded to .26. The wifi is vastly improved. Speed test shows a nice steady down speed, no jumps at all. GPS is solid too. I had multiple locks indoors as soon as I opened GPS test. Got within 6 feet. The design is better too. The SD card is flush, and the jacks are placed in more logical places. The volume rocker is different, some say for the worse, but I think mine responds better than the prime did. Also, the Bluetooth range is what it should be. I couldn't be more than 5 feet from a BT speaker I use without the sound cutting out. Now I can go across my house without a problem. Like everyone else says, the infinity is what the prime should have been. I have ZERO complaints.

And for some reason, HBO GO works on the infinity. I couldn't ever get it to work on the prime.

---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------

P.S. I have beer covered in the Dallas area for the OP. Anytime anyplace
[Asus  Eee Pad Transformer Prime] dbattenfl:
I just managed to make into the factory reset and start it. Again the same thing after the reset was finished. Select start on the first screen and the next is the keyboard/language. The language selecting is scrolling up and down and selecting languages on its own.

I dont think there is any hope for this Infinity!
[Asus  Eee Pad Transformer Prime] berdo:
I am going to try this tomorrow. I have never been able to get my GPS to work even with the dongle. I will update the thread with the result.
[Asus  Eee Pad Transformer Prime] dpwhitty11:
So uh, anyone know how to get a proof of purchase if I ordered mine online in early/mid December and didn't log into a BestBuy account to make the purchase? XD
[Asus  Eee Pad Transformer Prime] berdo:
If you paid with a check or credit card they can print the receipt at the store. I used to work there plus it says so on their website. If you paid cash you are SOL.
[Asus  Eee Pad Transformer Prime] mtunender:
I just returned mine for a 700 and it was almost too easy. I was thinking of going with a Samsung but decided on the 700.
[Asus  Eee Pad Transformer Prime] dpwhitty11:
Paid with a credit card, but not sure what card it was.

On top of that, my dad paid for it (Christmas gift) so I'm not sure I can just bring his cards in with me, lol.
[Asus  Eee Pad Transformer Prime] berdo:
Yeah you would have to get the number some how. At least that is the only way I know of.
[Asus  Eee Pad Transformer Prime] sparkym3:
The order number should be on the package shipping receipt, this is the receipt that I used.

---------- Post added at 01:14 AM ---------- Previous post was at 01:11 AM ----------

Must be nice, I exchanged mine at the end of last week and they said it would be delivered the 10th, called today from work and they said it was delayed till the 15th, so I won't have it to play with this weekend. :(
[Asus  Eee Pad Transformer Prime] Falhawk:
I apologize for asking this question after 57 pages...but BB is seriously just swapping out the Primes for the Inifinity? I just have to go in with my prime + box etc and say that the wi-fi/gps is weak?
[Asus  Eee Pad Transformer Prime] chamberc:
No, it's a joke. Like the foil to fix Wi-Fi, the blokes are just having a bit of fun to see who bites.
[Asus  Eee Pad Transformer Prime] Falhawk:
heh ok ok

it just seems too good to be true. Like trying to return a computer a year after you buy it just to get the latest model
[Asus  Eee Pad Transformer Prime] berdo:
Over here and here they are having the same discussion. So either it is a really big joke or someone is pulling your leg.
[Asus  Eee Pad Transformer Prime] sdynak:
Take your own belief but it is not a joke.. doesn't matter to me if you believe it or not.. I have a TF700 and returned my Prime through BB..

http://xdaforums.com/showthread.php?t=1765997

http://xdaforums.com/showthread.php?p=29652315#post29652315
[Asus  Eee Pad Transformer Prime] kjyli:
It works. I returned the Prime I brought online in December last year and use the store credit to order the Infinity.

It did took me 3 tries at 3 different stores and finally the last store accepted it.

I read from one user in this thread that he/she return it in one of my local stores. I went to the same store and she flat out turn me down and wants me to contact asus directly.

It really depends on the cashier that is handling the return. The girl who processed the return asked me what was wrong and I said manufacture defect, non existing GPS. She didn't even turn the tablet on, but did make sure all the items are in the box.

You also can go back later and see if you can get another cashier.

oh forgot to mention that they refund the full price + tax of the Prime even though I got a $50 price match from Microcenter.

Some tips: I would suggest you get the store credit and run. At first I made the mistake of trying to exchange it for the Infinity on the spot. They try to do it and ran into problem and told me BS that I can only exchange for the same item blah blah etc... Get the store credit and order it yourself online, free shipping... you want to be out of there as soon as you can.
[Asus  Eee Pad Transformer Prime] THunDA:
It does seem like a joke..lol but it's true.. just got mine swapped out yesterday and I bought mine in january without any extra bb warranty.. I was amazed how easy it was..

I think it depends on the Rep at BB too.. the dude that helped me barely asked any questions.. he didn't seem to care much.
[Asus  Eee Pad Transformer Prime] sdynak:
Maybe this will help the non-believers .. center of the printout did not come out good but you can get the idea between orig transaction & exchange..
[Asus  Eee Pad Transformer Prime] drherron:
wifi gps now respectable... I would yank those ghetto antennas and fill the holes. the wifi cludge wasn't your fault, send it back to asus
[Asus  Eee Pad Transformer Prime] Falhawk:
Did any of you call the store first to start the process?
[Asus  Eee Pad Transformer Prime] sdynak:
I did not but my sons friend was standing right there when I walked in.. that was unplanned but he did facilitate talking to the manager to get the approval. Sounds like others have just walked in with no quesitons asked and got theirs exchanged.
[Asus  Eee Pad Transformer Prime] jyan_osu:
I did not. I work next to one so just went in.
[Asus  Eee Pad Transformer Prime] berdo:
That was way too easy. I found this thread by accident and never thought it would actually work. I took my prime, with box and accessories, to bby and they let me exchange it no questions asked. They never even looked at the tablet. Just looked up the warranty info in their system and then told me to go get whatever I wanted.

I was going to sell my Prime because I really never used it, so I figured I would get a bnib infinity and sell it instead. My store didn't have any in stock so I just got a new iPad instead, since I am just selling it anyway.

Good day for me.
[Asus  Eee Pad Transformer Prime] zenaxe:
Okay, I'm pretty happy with my Prime but the thought of a "free" Infinity upgrade is killing me. Next week (I don't have time this week got company in town) I'm going to Best Buy. Here's my situation:

Bought Prime in one State moved to another State. Do not have box or original receipt. Do have a Reward Zone "receipt" printed which has the Prime clearly shown and a long transaction/"service pin" noted. So, this is a long shot.

What do you experienced returners think? Should I go to Customer Service and try to "return" it or should I go straight to the geek squad and try to have it "repaired"? I can easily demonstrate that GPS is dead as a door nail, it's never worked even a little bit.
[Asus  Eee Pad Transformer Prime] berdo:
I went straight to the CS desk. Explained the reason for being there, and they went to the geek squad and confirmed the exchange. Be nice and do not demand things but if they are not willing to work with you be adamant about the fact that you saw this thread as well as the many more on other websites that I have found. All they have to do is look up the warranty policy in there system that states an exchange.
[Asus  Eee Pad Transformer Prime] chamberc:
I had two 201's, both purchased at Amazon in November and was able to trade them in at my local BB in Irving, TX. I got two new tf700's, 2 free 65" tv's, and a $100 gift card. Now that's customer service!
[Asus  Eee Pad Transformer Prime] kjyli:
I went straight to CS all 3 times for return.

1st time (Rejected) I was directed to talk to geek squad by the return REP and the tech guy knows the issue and proceed to tell the REP to do the return. She ask me what I want so I said exchange for Infinity. the tech guy went to look for it and said can't find any. I then proceed to ask for store credit and while she was processing it an error shows up and said she can't give store credit. the tech guy gave me some BS excuse that i can only exchange for the same item (which they don't have anymore) I was rejected.

2nd time (Rejected) I went to a store where one of the thread user posted worked for him/her. I spoke to cashier about the issue and she actually turn on my tablet and test the wireless issue. she said she can't find anything wrong with it and I have to deal with ASUS on it.

3rd time (Success) I want to another store and the REP just took it and processed it after I explain to her the GPS issue. she just verified that the charger and the tablet is inside the box.
[Asus  Eee Pad Transformer Prime] dbattenfl:
The customer service rep did speak to anyone else when I exchanged my Prime. She just looked it up and said ok. In fact, she did not even turn it on. Just checked the box for everything and asked what was the reason for the return. I went to 2 stores and both the same way. But the first could not find any 700's. Even though there system said they had some in stock. Second store was sucess. Only wanted ID and reciept.

However, the first 700 I ended up with was hosed. (see earlier post)

I just got back from the 3rd Bestbuy to swap out the 700 for another 700. It works great!

She was kind of a bit** though. Wanted me to buy the warranty. Stated the fact of the second swap for the reason. I told her Squaretrade sells a 2year for less and no thanks. She then stated after 30 days I was on my own. Which we all know is false information as my orginal Prime was 4 months old. She had both reciepts in her hand. I just said ok and ran....lol
[Asus  Eee Pad Transformer Prime] Scotlac:
My first Prime did that exact same thing. Take it back, it's defective.

Edit: Just saw that you returned it. I'm glad you're new one is working well!
[Asus  Eee Pad Transformer Prime] Falhawk:
Holy cats that was easy. I mean my prime worked fine for me but a free upgrade? Sure. The guy said it has been very common lately.
[Asus  Eee Pad Transformer Prime] footfingmaster:
So I bought my prime back in December of last year from BB.COM. Tried at 1 BB in Houston and got denied. The CSR told me to go pick out what I wanted, but they didn't have the infinity. I asked if I could just get a gc, and he said cool. Then a supervisor came over and said it needed to be checked out by geek squad. Told them I was having problems with the gps. Geek squad told me that gps was working fine, and it only works if there is a wifi connection even though I told them it has built in gps hardware. They then brought the manager over and he said it was out of return period anyway. I figured it was worthless at that point to keep arguing.

Store #2 was really cool about it also, and they had the infinity in stock. CSR started to do the exchange, but here's where it got hairy. After initially purchasing the prime back in December, I PM'ed it when microcenter was running it for $449. The BB.COM CSR that PM'ed it for looked up the tf101 instead of tf201 so I got $100 off my order. The guy today at BB said it wouldn't let him do the exchange since I had gotten credit from the original purchase. Finally, a ops manager figured a way to put it back on a gift card and let me purchase with that. Took about 3 hours of my morning, but I got an infinity for $399 + tax :D:D:D:D:D:D
[Asus  Eee Pad Transformer Prime] ilostmypistons:
So you are another success story

Good deal.... congrats ;)
[Asus  Eee Pad Transformer Prime] UltraVicious:
I have gotten and exchange well over the 14 day thing. I bought my tf201 in Jan and tried returning in March cause the screen was messed they gave me another one.

I'm going to try an get another exchange though I'm very displeased with my tablets' performance.
[Asus  Eee Pad Transformer Prime] valerinism:
I tried getting BB to so a swap on my Prime today (no ADH, with receipt over 60 days) and their solution was to print me out a page from Asus offering the GPS dongle and telling me to go to their website and order that. I was told there is nothing BB can do for me because I didn't have the ADH. Does anyone have any suggestions as I am tired of dealing with the poor radio performance on the prime and after reading the scores of complaints on the RMA procedure, I'd rather not head down that road. Who should I talk to at BB?
[Asus  Eee Pad Transformer Prime] redheadplantguy:
SWEET! I might take mine back tomorrow. This is the second, and it has problems too. For some reason, GPS is approximate everywhere but my house. At home, it says I'm 60 miles away. :(
[Asus  Eee Pad Transformer Prime] mbucks911:
i tried to restore to stock, ended up bricking my device like an idiot (like a boss) im still gonna bring it in and ask for a replacement, it still boots and goes past eee pad screen but goes into bootloops. hopefully they will replace even though i dont have adh. if they dont then im screwed i tried everything to make it work... i am trying to reassure myself that this gives me a greater chance of success because the problem is VERY noticeable lol
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Best buy services everything they sell. Go to a different store if possible(if not, their DCI) and say you want it serviced for WiFi issues as well as random reboots. They have no way to test them in store and don't know anything about unlocked boot loaders. The SKU for the prime will show up as not serviceable as soon as they try to create a ticket for it. Their option then is to junk it out on the spot.
[Asus  Eee Pad Transformer Prime] micaman:
I'm a little confused with this. Why wouldn't BB just ship the tablet to Asus for the warranty repair "non ADH"? I have bad wifi, no gps, light bleed and a LCD mura spot. Your saying if I take it back to FS for warranty repair the will just toss it rather than shipping it back to Asus? Help me understand.
[Asus  Eee Pad Transformer Prime] NeoMagus:
The Prime is no longer in their system. They apparently will exchange the device under manufacturer defect (which is one yr) if you still have your receipt and the replacement now is TF700 since they no longer have the 201 in there. Simply went in and said my WiFi/BT/GPS was defective and I wanted to exchange under warranty. They applied the whole price of my Prime toward the 700 since they are all ship to store and said it should be here Thurs.

I am in the US so not sure if future shop is the same
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
I went into BB last night, they said they can exchange it too but it be a week for in store delivery. They also said they would have Geeksquad look at it. Whats the best no brainer way to back up the tablet ? or should i just install each app on the infinity one by one?
[Asus  Eee Pad Transformer Prime] id10terrordfw:
If you are rooted, get Titanium Backup. It will require you to root the Infinity.

Also, they shipped mine direct to me overnight for 29.99. The expected delivery date is the 30th or 31st.
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
I am rooted , so i will check that out. also does the same root method i used for prime ( sparkys root with voodoo rootkeeper) work with the infinity?
[Asus  Eee Pad Transformer Prime] NeoMagus:
From what I have read I am going to use the debugfs automated tool in the development section then use ota root keeper and take the update should be all good then use titanium to restore my apps
[Asus  Eee Pad Transformer Prime] airbillion:
How did you get them to exchange it?
[Asus  Eee Pad Transformer Prime] NeoMagus:
If you have all your packaging, receipt and are undamaged take it and have them exchange it for the defective GPS and wifi under manufacturer warranty go back to about page 3
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
Yea the debugfs method might be a little out of my experience. No apk root is a bummer.
[Asus  Eee Pad Transformer Prime] chillrb:
I went out and tried this today inspired by this thread. I don't have adh at all. After about 30 minutes of back and forth with the manager about the GPS (she actually took it out the box and tried to get the GPS to work), she did the exchange. They didn't have any TF700's in stock so they ordered it and had it shipped to my house. So I should be good to go with a new Infinity in a few days! Thanks for the heads up on this.
[Asus  Eee Pad Transformer Prime] mbucks911:
just went to best buy, they said they couldnt take it in for a repair because i had purchased it online but they had heard of the issues with the prime and they said that asus would probably replace it. they said to call the number for the online best buy repairs. when i called them, they were confused about the whole thing with the problems and such so they told me to call asus directly under their warranty. i dont really want to do this because i think asus will probably check to see if it is unlocked or the exchange will just be another prime. should i call another best buy store and strait up say that it does not work and that i want an exchange instead of asking for a repair? i think that is what i am going to try now...

---------- Post added at 09:32 PM ---------- Previous post was at 09:17 PM ----------

just called two stores, i said that it had a bunch of defects and even though it was out of its 30 days that they could exchange it under the manufacturer warranty, big mistake, they said over and over that i would have to send it strait to asus, what did you guys say to let you do the exchange through an actual best buy?