yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] dragon57:
Go back and read my post:

http://xdaforums.com/showpost.php?p=33058756&postcount=986

Many have used that exact procedure and it has worked. Hopefully you can find a Best Buy that cares for its customers. :)
[Asus  Eee Pad Transformer Prime] jaguarpaw:
me too

just got back from bestbuy in NY.. guy said no a few times saying i had to go through asus.. i persisted and he went in the back. he put in some request he said and it kicked it back to him which gave him the authority to do the swap.. Infinity charging as we speak. THANK YOU ALL!!!
[Asus  Eee Pad Transformer Prime] wifesabitch:
Well I was 0 for 2 yesterday and 0 of 3 overall. Put up a decent fight as I could but all these managers kept saying that after 30 days there is nothing they can do and I should fight with Asus over this.

I'll try another few Best Buys then give up on that, and in the mean time I'll start yelling at some people over at Asus and hope for the best.
[Asus  Eee Pad Transformer Prime] dragon57:
I suppose it could be the difference in Canada and the US agreements. That would be unfortunate.
[Asus  Eee Pad Transformer Prime] ScriptJunkie:
Anybody tried to return it at Fry's Electronic's?

Any special tips on what to do at Fry's besides all the good tips mentioned that work at BB?

I'm going to try to return it next week, I'll post results.
[Asus  Eee Pad Transformer Prime] SAJdroid:
Not even for GPS issue ?
[Asus  Eee Pad Transformer Prime] reardear:
So for the unfortunate Canadians, what can we do? Contact ASUS or perhaps a Best Buy General Manager for our area?
[Asus  Eee Pad Transformer Prime] dragon57:
You could try the BB general manager for your area. Some people here in the US initially called the general manager and found they knew of the exchange program and offered to exchange via shipping it to them. That might work in Canada. I would try it. Let us know how it goes.
[Asus  Eee Pad Transformer Prime] strabo100:
Dunno if Canada has something similar to bbb. But a friend of mine filed a bbb report and was contacted by corporate that offered a tf700 for exchange.
[Asus  Eee Pad Transformer Prime] reardear:
Yes, we have the BBB. Did he try talking to the people at the store first? What did he say in the complaint?
[Asus  Eee Pad Transformer Prime] wifesabitch:
I spoke with a supervisor at Asus, he admitted the GPS was faulty from the beginning, it can't be fixed and the solution is the dongle. I said the dongle is unacceptable and I paid for a tablet with unassisted GPS but he said that was all he can do. They don't give refunds or exchanges. I won't get anywhere with Asus. Their customer service is just atrocious.

Next I'll try going to the store I bought it one last time, going to speak with the store manager and ***** how they sold me a defective product. Give him the facts and hope he can do something, if not I'll inform him I'll just have to file a complaint with the BBB.

I tried e-mailing Best Buy and Asus but neither responded.

I'm going to filing a complaint with the BBB after if nothing works at the store tomorrow. I don't know whether I'll file against Best Buy, Asus or both. Probably both, I hate when two companies know something went wrong but they both pass the buck and say they can't do anything.
[Asus  Eee Pad Transformer Prime] dragon57:
It sucks there is such a difference between the Canadian and US Best Buy's. The Best Buy that exchanged mine read off the details of the warranty exchange program from their computer screen. They were very up front about it once they found the correct place in their system.
[Asus  Eee Pad Transformer Prime] strabo100:
He took it to best buy and they said it's past 30 days so nothing they can do. Iirc in the bbb complaint he mentioned the faulty gps, weak wifi blue tooth and also he RMAed but that didn't solve the issue. He also mentioned the manufacture warranty and how best buy won't honor it.
[Asus  Eee Pad Transformer Prime] TL9:
TF201 returns Canada

I tried to return my Prime to Best Buy Canada. they refused to do it at the Brampton Ontario store, and I tried the corporate office no Joy there also. I feel ripped off by this whole experiance by Asus and the local Best BuyCanada corporation! For any future large purchases I will be exercising my options! I am an hours drive from the the border, and that is where I will be going after window shopping at the local Best Buy!
[Asus  Eee Pad Transformer Prime] Bawb3:
Another success at the BB here in Youngstown, OH.

I brought my Prime and Keyboard dock straight to customer service - Explained my problem and that I'd heard about ASUS and Bestbuy Honoring a "Manufacturer warranty exchange".

I had them both in their original packaging with my receipt; I purchased my Prime on 2/24/12.

They took them both back with no hassle and gave me 695$ store credit.

Now I just have to decide if I want an Infinity or something else!

I never expected them to give me anything after having it for so long, but I was wrong - I am really happy with that kind of customer service.

Sucks to see they arent as nice about it in Canadian BB's...
[Asus  Eee Pad Transformer Prime] wifesabitch:
Tried one last time at Best Buy, unfortunately the same manager. Same result of course.

Tried one last time calling Asus, and ****, the same supervisor. Same bull**** with them.

I'm livid, just called Best Buy's 1-866 number and filled a complaint against the store. Don't know what else to do.

I think pursuing anything with Asus is just a waste of time. They don't give a ****. I'll file a complaint with the BBB just because I hate them but that won't do anything.

Just thought about this today. I'm going to Florida next month, I should try down there. I take it I shouldn't bring a receipt, or would they not care that it's from Canada? I figure I would just say it was a gift...or will the SN say it's from a Canada Best Buy?
[Asus  Eee Pad Transformer Prime] TL9:
I tried this in three states recently! They all said Best Buy Canada is a different company. lots of sympathy from them but no deal.
[Asus  Eee Pad Transformer Prime] reardear:
That's too bad... I think I'll try the BBB complaint when I have the time to bother. I suppose I should live with it. For me, I think the biggest issue is that my Prime seems to freeze and hang quite often when opening an app, or sometimes in the middle of using one. There's probably something I could do on my end.
[Asus  Eee Pad Transformer Prime] x-web:
Got my swap.

Swapped out my Transformer Prime for a Infinity last night.

I tried and was approved for the swap at Best Buy in Vauxhalll NJ. while on vacation, but the customer service lady wanted to send my replacement by mail. So i told her I would do it at a local store when i got home.

Went to the Best Buy In Virginia Beach on Independence they swapped me out in 15 minutes with no fuss.

The only problem is that the customer service person told me the old dock was compatible. as soon as i got home i checked Asus site and it says the prime dock is not compatibly with the infinity. Going back today to try and get them to swap the dock.... update later.
[Asus  Eee Pad Transformer Prime] z33tec:
Add me to the list of successful returns! I normally have really bad luck, so I assumed I would be one of the people who got the run around and was told they could do nothing for me. I figured, what the heck, I only have 1 more month on my manufacturer warranty left, why not give it a shot. I called the BestBuy store near me, hoping they could shoot me down over the phone rather than having to drive in. The Geek Squad person on the phone told me my best option was to bring it into the store and they could try to do the exchange. Drove in, told them I called ahead and they told me to bring it in to see if a manufacturer warranty exchange could be done. They asked me what the issues were, I told them GPS, wifi, and bluetooth. They put it into the computer and told me to go grab whatever I wanted for the exchange.

I am now a proud owner of a TF700 as well as the keyboard dock I also picked up :victory:

Couldn't be more happy with Bestbuy and still can't believe I was able to exchange my tablet after about 11 months.

On a side note, my TF201 was an awesome tablet, but the wifi reception was the killer for me. It always sucked. I never really cared to use the GPS or Bluetooth much, but I know the GPS would never lock on whenever I did try to use it. Wifi was my biggest issue.
[Asus  Eee Pad Transformer Prime] aznmode:
Is there any best buy in San Jose/bay area allowing the exchange?
[Asus  Eee Pad Transformer Prime] wifesabitch:
I'm still on a mission to get this exchanged. I filed a complaint with the store I purchased it at and I'm waiting to hear back from them about it

They'll probably just ignore it but I'm not giving up.
[Asus  Eee Pad Transformer Prime] Zandra:
Thank-you everyone for sharing your experiences. I was able to exchange Prime for Infinity last Wednesday. The first Best Buy I tried told me they would need to send it out for servicing to fix the GPS and Wifi. (I never did receive my dongle even after registering for it and later calling Asus) Drove to a Best Buy ten minutes away and I had immediate success. The customer service rep and sales people at the second BB knew of the issue, and exchanged it, no fuss. They also would have allowed a keyboard exchange had I purchased it there. I was quite happy to learn that the original keyboard would work with the infinity. They prorated the 2 year Accidental damage policy and because the Infinity was on sale, the new policy only cost me a few more dollars. Prime purchased approx.December 22. So far, I have been happy with the Infinity.
[Asus  Eee Pad Transformer Prime] jeant:
I everyone,

just to know I am looking after a BB in NY downtown that would to the exchange...

My sister tried once and it didn't work in the BB at the 5Xth street, and I don't want her to loose too many time.

Thanks for any advice, if anyone succeeded downtown...

Cheers
[Asus  Eee Pad Transformer Prime] blackinjun:
Glad this is still working. If you get a chance drop me a thanks on the OP
[Asus  Eee Pad Transformer Prime] micaman:
It is sad to see that Canadian BB and FS have not changed their stand on this. I guess I was extremely lucky that FS exchanged mine on my first try. One thing that helped my case was to to bring a printed copy of this official statement from Asus regarding the GPS issue

http://www.asus.com/News/Mwxvtkz0VTmkLl67/

The future shop manager must of read that piece of paper 10 ten times and even went as far as to go online to verify it was real. I basically told them that Asus would not give me an RMA for the GPS issue as the GPS dongle was their solution...something I did not agree to when I first purchase the Prime. PERIOD!

Force the Manufactures defect warranty..it is in BB and FS policy to honor it and one of the main reasons you purchased the tablet from them in the first place.

Asus is not willing to fix it it so it now falls on BB/FS do so
[Asus  Eee Pad Transformer Prime] wifesabitch:
Thanks for the link. I'll use that in my argument. I was just going to use this link from a post on Facebook that Asus made: http://www.facebook.com/ASUS/posts/300815559961849

Now I just have to get someone to listen to me. Two e-mails to customer service have been ignored, two trips to see a store managers were a waste of time and two complaints when calling their 1-866 number have yet to be responded to.

I already have the complaint to the BBB typed up. I'm sending that in Monday morning if I don't hear back from them.
[Asus  Eee Pad Transformer Prime] reardear:
Where can I see the policies?
[Asus  Eee Pad Transformer Prime] micaman:
I would also link this article http://www.moneyville.ca/blog/post/902650--if-the-product-s-a-dud-insist-on-your-money-back and cc Ellen Roseman eroseman@thestar.ca to your email.

BOL
[Asus  Eee Pad Transformer Prime] thunderinacircle:
I took my prime into the sea coast New Hampshire best buy today and was given store credit, no questions asked. They wouldn't give me a refund because it had been more than 30 days,but I'm still thrilled to get the store credit. For what its worth, I had bought my prime back in February and did not purchase any extended warranty coverage
[Asus  Eee Pad Transformer Prime] deitiphobia:
I purchased my prime used from a friend. I don't have the receipt, but I know he purchased it from Best Buy in February of 2012. Well he pre-ordered before, but that's when they finally shipped it so I'm assuming warranty begins on the ship date, not the purchase date in that sort of scenario.

Will I have any problems trying to return this by saying simply that it was a gift? I have my friends telephone number so maybe they could look up his old receipt. I also have the original box.

I can't get a hold of my friend to get the receipt.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
How long is the manufacturer warranty? Exactly one year? From the order date, ship date or received date? Any input would be great, thanks.
[Asus  Eee Pad Transformer Prime] NickSaul:
I was just denied at a Best Buy in Buffalo, NY.

I went to Customer Service, the girl was busy, so a Geek Squad guy came over to help me.

I explained the connectivity issues and told him that I heard Best buy was honoring the 1-year manufacturer's warranty.

He punched numbers into his computer for about 5 straight minutes, then when in the back for another 5 minutes.

When he returned he said "I'm sorry, but there's nothing I can do. It looks like we were taking them back at one point, but not anymore. you'll have to deal directly with ASUS."

He was a nice guy, and seemed like he tried. But to no avail.

I probably should have argued a little more or something.

I have 3 more Best Buys in the area to try.

I will post again if I am successful.
[Asus  Eee Pad Transformer Prime] NickSaul:
Well I tried again at a different Best Buy and... Success!

My tablet was unlocked, rooted, and running CM10.

I let the battery die, so that they would have to actually charge it for 10 minutes or so to verify the issues.

I went to Customer Service, and a nice Geek Squad woman helped me.

I told her I had been having some issues with wifi, GPS, and bluetooth connectivity,

that it was a commonly reported problem,

that the TF201 was still under the manufacture's warranty,

and that I would like to exchange my TF201 for the TF700T.

She then tried to turn the unit on.

I told her is was dead.

She plugged it in.

And I told her that it would be 10 minutes before it would even have enough power to boot.

Then she looked at my receipts (the online confirmation email for the TF201, and the in-store receipt for the keyboard dock),

and punched a bunch of stuff into her computer.

Then she simply says "Would you like to go pick out the tablet you'd like?"

I told her I wanted the TF700T,

she went and got it,

and then told me that it was actually cheaper than the TF201 by $50,

and gave me a $50 Best Buy store credit gift card.

I was one of the people ti pre-order the Prime at the end of last year.

I really liked my Prime while I had it.

But there were issues.

Thank you all for your advice.

I hope little write-up helps someone with their exchange.

I couldn't be happier with the new tablet and keyboard dock.
[Asus  Eee Pad Transformer Prime] jeant:
Did IT

Hy,

It worked like a charm at the BB of union square, NY.

;)

Thanks
[Asus  Eee Pad Transformer Prime] twelvetribes230:
Also anyone in MA have any luck? I went to three places: Saugus, Danvers, and Everett...all three shot me down.
[Asus  Eee Pad Transformer Prime] twelvetribes230:
Update:

I called BB (1-888-237-8289) and explained that I talked to someone earlier (which I never did) about them honoring their manufacturer defect policy and that i could go to my local best buy and make the exchange. Then I told the person on the phone that when I went to the best buy they asked for my RA code or exchange code given to me in order to do the exchange. I told the person on the phone that I never got that RA number from the previous person so I could not do it in the store. So they are sending me a return label to ship back the Prime and get a full refund. Just make sure you mention that the Infinity has all the fixed problems and that the prime is no longer available. And I just went to best buy and got the infinity pad on sale for $450.00.
[Asus  Eee Pad Transformer Prime] doeboy711:
I just called BB customer service and got bounced around for about 20 mintues or so. But in the long run after telling everyone my story about the manufacturer defect, I recieved a case number for my claim to present to BB when I go to the store. The rep even called the store that I would be taking it back to and informed them of me and my situation and they said I can come by and exchange it for the new model. The funny thing is that I already tried taking it to that very same store and they denied me lol. So tomorrow I shall take my Prime to the BB and hopefully pick up my new one.
[Asus  Eee Pad Transformer Prime] aznmode:
Is everyone pretty happy with their tf700 or wish you never got the exchange done?
[Asus  Eee Pad Transformer Prime] uapyro:
Compared to the TF201? I doubt there would be anyone who wish they kept theirs.

Personally, I am/was torn between it and the Galaxy Note 10.1, but that's mainly because of the stylus. If I didn't have the keyboard, which was purchased somewhere else, I may have gone with it instead.
[Asus  Eee Pad Transformer Prime] aznmode:
The reason I ask is my prime is smoother on jb than it is on the tf700. Besides the screen, that's the only advantage I see. I don't use GPS.
[Asus  Eee Pad Transformer Prime] dragon57:
I am very glad I exchanged my Prime for an Infinity. I haven't looked back since the swap.
[Asus  Eee Pad Transformer Prime] doeboy711:
Update: I returned my TFP today and received my TF700T. Here is what I said to the customer service rep:

" basically told them that my tablet has intermittent WiFi connections and GPS sucks due to a manufacture defect. That and I read online about the issue and found that numerous other users of the TFP have been able to return it outside of their normal return policy due to the defect. I got bounced around to numerous departments but finally I got my way. If it doesn't happen on the first try, call back as many times as it takes. Also, get a case number and ensure that it is noted that you can EXCHANGE it so when you show up at the store they don't look at you like your crazy for trying to return a 1+ month old device. (Mine is 10 months old btw lol). At first the BB employee looked at me like crazy and I gave her my case number. She then told me to go pick out my tablet. and bam that's all she wrote! Hope this helps you out.
[Asus  Eee Pad Transformer Prime] twelvetribes230:
Damn, I just got a call from best buy. And now they won't let me ship it back under manufactures defect after I called last time saying they would. I guess I'll be calling to complain again and get that case number.

Also what did you say on the phone..any tips would be helpful.
[Asus  Eee Pad Transformer Prime] whovianchic:
It worked for me!!

I am in Tampa, FL

Last year on 12/26 I purchased the ASUS Transformer EEE Prime TF201 only to find out a month later that the GPS and WiFi defects were not fixable too read about this exchange last night so I figured I would call BB customer service and try my luck. I got through that step with no problems at all getting a case number to take to the store- it took less than 10 minutes. I explained that the tablet had a factory defect and that I read about the exchange if it was a BB purchase. The rep was very helpful. Next, I went to the store and in less than 5 minutes I was holding in my hands a BRAND NEW ASUS TRANSFORMER INFINITY TF700!!!! They didn't even check my tablet for damage (it had none) I had it wrapped in the original wrapping as well and all my receipts. Not only that BUT they didn't even check the case number or notes from customer service. So basically after thinking I got screwed out of money last year, not only did I get a brand new tablet, but an even better model AND after having this one 2 weeks shy of 1 year :D Best Buy has redeemed itself for any crap they have done to me in the past :good:

My advice to you is at least try because it took basically just ASKING and being polite and now I am no longer having an unusable tablet that cost me almost $600 last year :victory:

I suggest calling customer service first because you can at least get the case number. I also was extremely polite and patient (even though it took less than 10 minutes on the phone) and explained the situation about the factory defects and that I called ASUS and spoke with them and before I would send my tablet back to them I wanted to check on this policy. This really worked I was very skeptical because I could not believe that 2 weeks shy of my 1 year mark I would be as fortunate. I really wanted to make a good buy and I felt cheated having a tablet that I was barely using because it degraded in usability over time. OH I also mentioned the 1 year mark at the store and they said that if I didn't have the receipt they would have been able to look it up no problem. I think I was very lucky that the people I encountered were very nice and helpful because I was ready to be disappointed and in the end have had a very pleasant surprise!!!! :laugh:
[Asus  Eee Pad Transformer Prime] rprussell:
I hate people like me...

Ethical issues aside - what'd the odds be of getting them to replace one purchased at another online store?

[edit]

And all I have are plain cardboard boxes, not the nice asus ones.
[Asus  Eee Pad Transformer Prime] whovianchic:
I just went today and had no problems, but I did have my receipt. They said with out a receipt they can look up the tablet by the serial...I don't know what would happen if that was the case. If it wasn't purchased there it may not show up in the system. But again I do not know how that would work with no receipt/proof of BB purchase.
[Asus  Eee Pad Transformer Prime] dragon57:
Best Buy will only exchange units originally purchased at Best Buy.
[Asus  Eee Pad Transformer Prime] twelvetribes230:
Nice. Thanks for the info. I went to 3 different stores and mentioned the problems and the factory defect and all of them mentioned the past 30 day return policy (one person basically just ignored me). So I called and got through to some guy that was going to send my info to the shipping label department so I could ship it back and get a refund. So I go out and by the infinity pad in anticipation of the refund. then I get a call from the best buy shipping place and they said sorry but I can't ship it back because its past 30 days. I'm going to try again and really try and get a case number like you said. I can't believe so many people are getting this do so quick and they are giving me such a hard time. But I won't stop till I get that replaced!
[Asus  Eee Pad Transformer Prime] wifesabitch:
Things are looking good for me! After putting up a big stink I was told I'd get my exchange or credit!

Now I'm 90% sure I'm just going to go with the Infinity, but are there any good Windows 8 tablet/netbook hybrids like this out? I'm actually pretty happy with my Prime and figure the Infinity will be even better but I'm not against getting something else.
[Asus  Eee Pad Transformer Prime] dragon57:
Asus has a new Ultrabook/Transformer like design if you like that type of function.

Do you have a large investment into the Android ecosystem? If not, you should weigh your options. Spend some time at Best Buy checking out the close alternatives to see if you like the hardware, then hit the 'net and see what type of reviews that unit is getting as far as usability and software goes.

I personally love my exchanged Infinity. I have also kept my Infinity at the pre-Jelly Bean state. It is stable, works well and I don't miss any of the new Jelly Bean features that I have on my phone.
[Asus  Eee Pad Transformer Prime] whoa718:
I think the key thing is when you go to have them type the serial number in the system, then it should automatically approve the return.