yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Mr Zulu:
From what I gathered from reading this thread and doing it myself:

You do want to make sure the store doesn't have a TF201 since their first option will be to exchange. But also don't go to geek squad. Just go straight to customer service. Don't actually use the phrase 'recall'. There isn't one and if there was, they'd be able to see it in their system. Just tell the customer service rep what is wrong with the device and that you "understand that Best Buy will take these back via the manufactuer's warranty". I believe, but do not know, their system has flagged this item for it's flaws. You want them seeing that and not looking for a non-existent recall. Don't ask for an "exchange" or an "upgrade". For one, you really don't want an exchange. And second, asking for an upgrade is going to draw attention to the fact you're milking the system and the wrong person, or right person depending on your point of view, might start looking for reasons to reject the return. Now their first options is going to be an exchange but since you've already verified they don't have any in stock (I checked online) and they see they can't order another for you, they'll more than likely apologetically offer you in store credit. Be happy to get that. That's exactly what you want. Take the credit, walk back and pick out your infinity and then check out through the normal checkout. And voila! Free upgrade.

It worked for me on the first try (except that they were out of the infinity so mines on order and should arrive today) but I went right when they opened and if that didn't work, I was going to go right before closing to make sure I got a full swap of employees, including management. If that didn't work, I was going to try other stores when I was in other towns until I hit one that worked.
[Asus  Eee Pad Transformer Prime] ventzi:
Where did you check online? They are not offering this model anymore online. In BB were I went Customer service and Geek squad were in the same place. The lady that was behind the counter took the tablet and said that they will check for her what is wrong (after I explain my problem with wifi/bt/gps). Then Geek person come to me and start asking more questions.

May be I will try to return it in the next 30 days and ask for credit in different store, but I will go there first and check to make sure they no longer have this model in stock.
[Asus  Eee Pad Transformer Prime] Mr Zulu:
Perhaps what I did with the online check wouldn't have worked if they had one in the store then anyway. I just went online and searched for transformer and clicked on the zip code for store on the left and looked to see what my store had. In that case, before returning I'd go in and actually ask if they have one in stock. What they have in stock isn't always on the shelf.

In any case, at my store (Abilene, TX) the CS is right by the geek squad. There were two lines/computers for the CS and I chose the one that was farther from the geek squad to avoid conversation with those people. There are stories like yours in this thread about geek squad people insisting these problems aren't problems at all so I was avoiding them on purpose. I also think the power of suggestion is helpful here... "I understand that Best Buy is accepting returns on these via manufacturers warranty" before you hand it to them and let the CS agent go from there.

But also keep in mind, I was claiming more wrong with mine than you are. There was no way they were going to fix the camera issue even if she took it to them and I doubt they could have fixed the HDMI issue unless it's a simple lose wire and they can open it up and fix it right there. But she did not seek any kind of verification whatsoever.
[Asus  Eee Pad Transformer Prime] Misera:
Yay! I called the Newport news store today and asked for a general manager. My friend that works there suggested it. Refused to speak to csr when the manager was busy and opted to hold. The manager listened to my story and told me just come back in and he'll do the exchange or to just tell csr that he ok'd it in case he wasn't around. The geek squad lady this time was really nice and understood the defect and exchanged it! They had a problem with the difference in tax because I originally bought it in NC where the tax is 7% and in VA its 5%. It wouldn't let them manually credit it back so they just did a no receipt return and bought the infinity with the giftcard. Out of the $10 tax diff but whatever! I opened it at the store and there are some scuff marks near the edges (yesterday one had them too.. C7 serial). I think its from when they slide it down a surface before packaging. I indtalled gps status and it picked up 10 satellites right away :D My prime's gps originally worked bc mine was from the first bb website batch but the updates killed it. One noticeable difference was that the infinity is heavier and slightly wider/more rounded edge. But glad things seem to work so far! Currently on its first overnight charge :D

PS.. they didn't care I left my skinomi carbon fiber on the back~
[Asus  Eee Pad Transformer Prime] worm-:
I'm just commenting to confirm this is possible. I had a Transformer that was bought in Ohio by the original owner. I traded a PS Vita for it a few months ago, so it's just been sitting around my house with weak wifi issues. I went to best buy with a prepaid visa printout from the internet, it didn't even have the actual item listed just a best buy purchase and a 530$ price tag next to it.

Went to customer service, showed them my semi-receipt. Told them the issue, they looked up my transaction in the computer from 1/30/12. Of course it wasn't there, because it was bought in Ohio. After about 15 minutes of looking, started building rapport with store supervisor, he told me he was aware of the issues and would put it into the computer to see what it would do. Put it in, it said it was available for replacement. They only gave me 503.39 because it was essentially replaced without receipt. Needless to say I got a Galaxy Note 10.1 and going to try that out for a month.
[Asus  Eee Pad Transformer Prime] vypor87:
Dude that's just wrong promoting ripping off a store that's doing a favor for people who actually bought it from best buy.
[Asus  Eee Pad Transformer Prime] dude2k5:
Ok. So that was the easiest thing ever. Went into bestbuy, saw customer service with a guy in white (manager?) and spoke with him. Told him GPS doesn't work at all and wifi works, but not for productivity like remoting in and streaming. He had no issues, said have the receipt? Which I printed out (since I bought online) and that was good enough. I bought this back in December too, 9 months later, still able to return it. He asked if I wanted a iPad 3, said maybe (lol) and then went to look at the tablets. Infinity right there, boom, grabbed it, went to pay, paid $6 bucks (lol!) and was out of there within like 5-10 minutes. NO hassle at all. God damn, really happy it was easy to do.
[Asus  Eee Pad Transformer Prime] eduardmc:
score one on my first try. NO RECEIPT, NO BOX, ROOTED, UNLOCK. (got it on ebay 2 weeks ago $250)

LOCATION. WESTBURY MALL LONG ISLAND.

I called and spoke to someone at geeksquad and he said he was aware of the asus prime issues. Put my business suit and suitcase, headed over to bestbuy. without much interest i told them that i spoke to someone which knew about the asus prime unit problem and they have stop selling it. Bestbuy is replacing the unit under asus warranty. The lady ask me if i had a receipt and i told her that it was my ex girl gift about 2 month ago and that she paid cash. They said it was not possible because i do not have a receipt. I told her that i spoke to someone and said to come over to the store and he was aware that i did not have a receipt cause the units are been replace at bestbuy. She spoke to someone else and he said they'll do a one time exception. They gave me $543 credit and rebuy a new infinity and retail receipt.

Thanx XDA.
[Asus  Eee Pad Transformer Prime] polska1000:
Exchanged My Prime for an Infinity

After reading through this thread, I thought I'd give it a go at my local Best Buy (Brookfield, WI). I just told the CS rep I was unhappy with the GPS and WiFi. I had the original receipt, box, and charger. She asked me how I would like to handle the situation and I told her that I would like the infinity as an exchange. She confirmed that my Prime actually turned on and then instructed me to go back and grab the new tablet. 10 minutes later, I walked out of the store with my new Infinity tablet, even got a $2.50 rebate due to the difference in sales tax. Thanks to this forum for even making me aware of this possibility. So far, I am very happy with the new tablet.
[Asus  Eee Pad Transformer Prime] redthunda69:
Would you mind sending me the printoff receipt so I can do the same?
[Asus  Eee Pad Transformer Prime] vypor87:
Why would you do that? The second they look up the receipt in the system its going to show the device as returned and then you'll be up a creek in the store.
[Asus  Eee Pad Transformer Prime] JmChile:
HI,

Is it possible to exchange the tablet and place the money on a Best Buy Gift card?

Also, do you guys have any idea on when will they stop accepting Primes? I cant go to USA before October 20th...

thanks for you answers
[Asus  Eee Pad Transformer Prime] dpwhitty11:
Add one more success story here!

Went to the Best Buy in Waco, TX on Jack Kultgen.

Walked right up to customer service and happened to get a Geek Squad rep. I flat out said I wanted to return or exchange it because of WiFi/GPS issues under a manufacturers defect warranty. No receipt, no box. Loomed up my receipt and confirmed everything, 5 minutes later had an order placed for a Galaxy Note 10.1. I was also able to get a full refund on my dock, so now I have a gift card with $160.11 on it.

I was real friendly the whole time, and even started to chat with my rep and another about the Apple keynote that just went on. That might have helped in my return of the dock, since he said he had to make a special exception.

Thanks op, and thanks Best Buy!
[Asus  Eee Pad Transformer Prime] Chipshotz:
Thanks to the op and other contributors I'm also the happy owner of the TF700.

Wasn't as easy as some. First BB I called said she never heard of the problem, put me on hold and never returned. Second BB was more receptive and asked me to come in, still it took some talking including having the rep google the wi-fi problem and trying the GPS. Finally after 30 minutes they gave in and issued the store credit.

Went in with no box, no receipt and a friendly attitude. Even came out $5 ahead since I bought it in Florida and paid more tax.

Huge improvement in wi-fi reception.
[Asus  Eee Pad Transformer Prime] SOTK:
Has anybody heard of anything similar with Gamestop? That's where I bought mine. Wondering if any other Prime users out there bought from there and have had any luck with Gamestop in returning/exchanging for Infinity? Thanks!
[Asus  Eee Pad Transformer Prime] mustang_52:
Doesn't appear anybody has tried. I'm in the same boat.
[Asus  Eee Pad Transformer Prime] krispy521:
I call the 1-800 number for gamestop weekly to see if they are doing it yet, but they keep telling me that until an official recall of this pos is announced, it isn't going to happen. Maybe more of us should keep calling. We only have a little over 3 months left until all bets are off because best buy and amazon are doing it based on the 1 year manufacture's warranty.

The number is 1-800-883-8895. Lets get those calls going so maybe they will change their minds. I know that I won't ever buy anything from gamestop again because of this.

I just created a new thread with this info so that others can call too. Maybe if they get enough calls, they will decide to help us out.
[Asus  Eee Pad Transformer Prime] coolesnce:
I received my TP as a gift and it was purchased from Best Buy in March. I went into 3 Best Buys today spent about 30 min in each trying to get an exchange and was denied in all 3 because of a lack of a receipt. Not sure what to do from here. Mentioned unhappy with GPS/wifi. All locations said contact ASUS. Any tips, Suggestions??
[Asus  Eee Pad Transformer Prime] RonH54:
If anyone knows a way I would like to hear also. I bought in Feb. and tried to return to 3 different BBs in 2 different towns with all Boxing and receipt and even after explaining what the problems were with the Prime and BB even looking up that there was a recall on Primes they wouldn't exchange. All told me I had to deal with ASUS.
[Asus  Eee Pad Transformer Prime] mavpts:
Ours had the screen tear. Showed pictures from phone of it doing it. Bb took it back as hardware defect and got infinity instead.
[Asus  Eee Pad Transformer Prime] coolesnce:
In addition I had the original packaging and paperwork.
[Asus  Eee Pad Transformer Prime] Moothead2:
I can see why they wouldn't do anything in this case. Does the person you received it from have the receipt?
[Asus  Eee Pad Transformer Prime] whycali:
If you cant get rid of it, why not fix it?
[Asus  Eee Pad Transformer Prime] coolesnce:
I have lost touch with the person since then so that is not an option.
[Asus  Eee Pad Transformer Prime] dpwhitty11:
OK, so for everyone who returned their Prime for an Infinity (or something else), and Best Buy had to order it for you because they were out of stock, how long did it take for y'all to get your new tablet? I ask, because I had the 16gb white Note 10.1 ordered on the 12th with an expected delivery of the 15th, and have yet to hear if its ready for me at the store (I've called in every day after the 15th).
[Asus  Eee Pad Transformer Prime] coolesnce:
Was it a full refund, or partial?
[Asus  Eee Pad Transformer Prime] uapyro:
Did they just pay with cash or something?

I saw someone mention that they can look up by the name/city, phone number, email, and basically if there's any paper trail at all can find it; that's assuming you get someone willing to look
[Asus  Eee Pad Transformer Prime] good4y0u:
They offered me a partial, I didn't take it Its a horrible offer.
[Asus  Eee Pad Transformer Prime] exudos194:
Prime

They wouldnt exchange mine..X(
[Asus  Eee Pad Transformer Prime] r3dd09:
I was able to get credit without fail. Very smooth refund. BB just went up a notch in my book.
[Asus  Eee Pad Transformer Prime] uapyro:
Amazon gave me a full refund from the one I bought in February. Of course I was trying to exchange it for another TF201 and they were out of stock.
[Asus  Eee Pad Transformer Prime] jimbob_sf:
BB just did the right thing. I buy a lot of stuff on the net, but when it comes to electronic gadgets I depend on (phone, tablets), I buy from them. I actually did a return of the Prime under the manufacturer's warranty. I didn't use my 2 year idiot warranty. Both were "returned" and I got a new Infinity and 2 year warranty as of today.

Less dev on Infinity, but a clicking power button and SD card that doesn't insist on popping out is worth all the hassle. Oh, it's faster...

If anyone from BB reads this stuff, I'll pay more for stuff at your store because of this level of customer service. It's like buying something at Nordstrom's.
[Asus  Eee Pad Transformer Prime] waqas105:
Anybody know / tried to exchange with BB without original box. I bought mine in march and i went overseas and lost my box & original cable. do you think, still i have luck or not?

thanks
[Asus  Eee Pad Transformer Prime] SteveG12543:
I successfully exchanged mine without the box, although I believe you do need the charger.
[Asus  Eee Pad Transformer Prime] waqas105:
Thanks for replying, i need little more information. What the min stuff i do need to exchange this.....i only have tablet....

Do i need....Charger(AC), USB Cable, Manual, carrying case, box?

I can buy ac adapter & cable from ebay.

Thanks for your time.
[Asus  Eee Pad Transformer Prime] SteveG12543:
No problem.

All I brought in was the tablet itself, the wall charger, cable and the warranty booklet. They didn't even take the booklet, so that shouldn't be required. I had them look up the receipt via my credit card number, as I didn't have the email receipt anymore.

Essentially you need the tablet, charger + cable, and a way to prove you purchased it through them.
[Asus  Eee Pad Transformer Prime] waqas105:
Thanks,

I will buy the charger + cable from ebay. i have receipt in my email as well as in my account history.

really appreciated.

thanks
[Asus  Eee Pad Transformer Prime] nuwayman:
Well I returned mine today. Bought it in April. No hassle at all either. Just looked it up and I didn't have a receipt but I did use my best buy card when I did purchase it so they were able to look it up. Asked what I wanted. Another tablet of chose or in store credit. Looked around. Said galaxy note. Didn't have any in stock so they gave me the store credit. Then I left. Now I have to decide what I want.
[Asus  Eee Pad Transformer Prime] bluewr:
I had a different situation, but the result seems to be better then most.

I purchased mine last december online, I still have the origional box, everything, Recently, I have ok wifi, no GPS, but recently it has sleep on death issue, and I lost a 32gb Class 10 Microsd Card due to the small size of the slot.

The Best Buy store won't return or exchange the device, the Manager stated the device is fine, even after testing in store with no GPS, weak wifi, and the MicroSD card sticks out, 1 tiny bump and it flies away. I decided to try again by calling the store before hand like some other people have recomended, the person that answered the phone isn't helpful.

I then emailed Bestbuy Corporate regarding the issue, and the terrible customer service and the response I got.

a few day later, I got a call from a lady from BestBuy Corporate, she said she knows of the TF201 issue, as she has handled about 40 similiar case already., and wants to know my shipping address to ship a TF700 to, and that since the TF201 isn't in stock anymore, I can still keep it.

The only thing is, as they don't have the champaigne gold TF700, so I got the grey one instead.

So now I have two tablet, and I'll probabely unlock the bootloader on my Prime and try out rom on it.
[Asus  Eee Pad Transformer Prime] JmChile:
I was able to return my Prime in Miami, Florida

had everything but the box. Still went flawless.

But, I was not able to return the keyboard since I lost the recipt :(
[Asus  Eee Pad Transformer Prime] tmcmenam:
Got mine returned today. The guy was giving me problems, and he checked in the computer if they would accept a return on it and it was allowed. Got every cent back that I paid for it.

I didnt have a box or anything just tablet, keyboard and charger.. printed out my rewards zone receipt.
[Asus  Eee Pad Transformer Prime] Lioncage:
I got mine from the store last January, have had numerous issues since I got it, and tried taking it back last week. I got as far as them checking about status, and they said they couldn't even send it for repairs. Did you email through a form or direct email?

I've had wifi issues, wifi driver death, bluetooth-wifi bananza, GPS, faulty power slot, screen glitching...I'd just like to move on with my life.
[Asus  Eee Pad Transformer Prime] bluewr:
I filed a e-mail through the online, and also made a topic on the BBY forum, as the corporate customer service agent also browse there.

http://forums.bestbuy.com/t5/Customer-Service/ct-p/Customer_Service

Worse case, I think you'll probabely have to file a BBB complaint straigh to Best Buy Corporate to get a response.

Rooted and unlocked the bootloader on my Prime, Androwookie Rom is good won't try Jellybean, till Asus comes out with an official one and the modder have a chance to tweak that one.

You don't want to talk to a Geek Squad, as they'll only want to send the unit in to repair, or claim there's 30 day return period.

Be clear that your unit is defetive, and that you purchased from Best Buy, thus it is their issue, if they say, try to contact Asus, or it's Asus's fault, state that their the merchant that you purchased the device from, and you are dealing with them.

Be clear that you either want a replacement or credit returned, if replacement, it'll be the TF700 or equivilant as Best Buy doesn't carry TF201 anymore.

Good luck~
[Asus  Eee Pad Transformer Prime] scataldo721:
I'm going to return mine soon (hopefully) I don't know anything about adh I have the receipt but no box any tips so I can get a new toy?
[Asus  Eee Pad Transformer Prime] bpear96:
Went to bestbuy with my Prime purchased in february of this year. Said it had Wifi,GPS issues etc. They let me exchange it for any tablet, told me to just go pick one I wanted to exchange it for. Went to go look, decided on a Galaxy Note 10.1 (sorry asus, maybe next time :D ). But of course... it was out of stock. But they ordered one for me, and I can pick it up on Sunday :D!
[Asus  Eee Pad Transformer Prime] scataldo721:
A quick question if I purposely brick it then bring it to best buy do u think I could return it?
[Asus  Eee Pad Transformer Prime] Lancerator:
Walked in to Best buy with receipt and box and took prime back with out a question. The manager even reinstalled my screen protector for me. Very cool.

Although I must say I brought the infinity home and for some reason doesnt feel as smooth processor wise as the prime. Also streaming on Amazon Prime is out of sync so hope Im not on my way back to Best buy.
[Asus  Eee Pad Transformer Prime] scataldo721:
What'd u say to them?
[Asus  Eee Pad Transformer Prime] Lancerator:
To be honest I didnt say much. Just has some issues wifi wise and they didnt even blink. Had my case and receipt and he just started to do a return not even a question. In fact he was overly nice in making me happy.
[Asus  Eee Pad Transformer Prime] scataldo721:
Great I'm going tomorrow to try and get an exchange if it doesn't work I'll try all the local best buys in southern mass till one gives me a shiny new infinity:)
[Asus  Eee Pad Transformer Prime] ugotproblemz:
Wow i cant believe this exchange deal is still going on haha.
[Asus  Eee Pad Transformer Prime] obelis:
best buy did my exchange upgrade 09/27/2012

You guys filled me with hope :fingers-crossed:

Pre order my prime back in Nov and got it early Jan from best buy on line

Packed my prime in it box with cord and charger and printed online receipt and headed to the closet best buy.

I was sure they were going to say no and it would be long drawn out fight, but know i was calim and explained that wifi with blue tooth did not work and that micro SD was not holding card and gps was a no go.. They did a bit of testing and offered me store credit or exchange so I went with the Infinity .. :D so happy
[Asus  Eee Pad Transformer Prime] asalott2:
how about damage?

Mine has a broken screen from a drop, anyone try this with a damaged prime? this was my 5th prime and finally worked :(
[Asus  Eee Pad Transformer Prime] slayer69:
Manufacture Recall

So I just read this after upgrading to JB and thought, omg I have to try this. Went to my best buy....told them the issues I have had, they looked it up in the computer and he said oh yea...manufacture said to exchange it.....

Had all the boxes and stuff.....

Charging my new toy!!! Thank You Asus!!!!:good:

Thanks to all who posted about this.... :)
[Asus  Eee Pad Transformer Prime] blackinjun:
Your Welcome, I am glad it worked
[Asus  Eee Pad Transformer Prime] scataldo721:
Just exchanged mine very happy to have an infinity see you guys in infinity land!
[Asus  Eee Pad Transformer Prime] phunky123:
After failed JB update, then a successful manual update the device still didn't perform great. Decided to reset to factory and try to return to best buy after the email below earlier this month. Bought in Jan., walked in with charger and tablet and returned with NO hassle at all. asked what was wrong but could tell she was asking because that is what they do.

had to pay tax again but no biggie for me, nice BB!
[Asus  Eee Pad Transformer Prime] JmChile:
but you have a Tf300 not the tf201

---------- Post added at 07:17 PM ---------- Previous post was at 07:16 PM ----------

but you have tf300 not the tf201