yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] phunky123:
Noticed that but it is a typo, keep reading...the rest says TFP. I actually returned it in my wife TF300 box, once we figured that out the return went smoothly :o
[Asus  Eee Pad Transformer Prime] fernando sor:
thanks op.took mine back today and was given a 538 dollar credit. had box, etc. no questions asked. i actually had to unbrick this pos to take it back. truly horrible experience. they had no infinitys though i doubt i would have gotten one im so freaking shell shocked from this horrible, horrible device. picked up the new samsung 10.1 note.
[Asus  Eee Pad Transformer Prime] djjager0321:
Ran into issues today trying to update to JB, so decided enough was enough... Returned to BB with no issues and now have the 700.

Thank you to blackinjun for bringing this to our attentions and everyone else for updating successfully returns...

Thank you to BestBuy and ASUS for standing behind a product that they know is faulty.
[Asus  Eee Pad Transformer Prime] Maclamond:
Worked!

Bought mine on 3-31-12, just got home with my new infinity. I didn't even have my receipt. They used my phone # for my rewards account.

This is the run down I used:

This is my third time in here. Ive been having issues with the bluetooth and wifi. The first time I was told it needed an update, the second time I was told the Jelly Bean would fix it. (i played dumb). I just got Jelly bean a few days ago and I'm still having issues.

Threw in some filler and bam, no problems. I think what helped alot was i said this "I was worried about the 30 days thingy but Joe said he'd remember me if it came down to this". I had over heard Joe's name while all this was going on. Best part was Joe said he remembered helping me a few months ago LOL.

Best of luck to everyone!
[Asus  Eee Pad Transformer Prime] willlay:
is this still working?
[Asus  Eee Pad Transformer Prime] aznmode:
Tried doing this for my friend who bought his prime @ BB in Milipitas CA. They guy at the Geek squad counter said I have to call Asus as they dont do any exchanges or repair there unless I purchased their warranty. What bs. Is this replacement note in their system or that tech was trying to brush me off? Is it a good idea to mention this thread?
[Asus  Eee Pad Transformer Prime] rail205:
So from what i gather us Canadian folk do not really have a chance in hell.....

Dont really use the GPS but if I could get one that works and I paid for why Not?
[Asus  Eee Pad Transformer Prime] arby80:
I tried this and failed. My best buy has the Geek Squad at customer service swarming around. He played with it for a while and told me there was nothing he could do. He did offer me 60-90 dollars for trade in though. It was interesting because he could not even get the BB network to show up he had to enter it manually I thought that might have helped my case.
[Asus  Eee Pad Transformer Prime] willlay:
i walked into best buy and told them that my browser was force closing all the time and that asus told me to wait for an update, and that if the update didnt fix it they told me to bring it into best buy for a warranty return. they listened to that for me. try that with a different store and see how your luck turns out.

also i told them about the wifi/bt/gps issues that are prevalent.
[Asus  Eee Pad Transformer Prime] phunky123:
Have them check the system, the exchange receipt I had said Manufacturers Warranty at the top in bold.
[Asus  Eee Pad Transformer Prime] notown775:
+1
[Asus  Eee Pad Transformer Prime] strabo100:
was unlocked, with CWM, flashed JB without NVflash, and hardbricked. Took it to BB, the rep I talked to had a prime, knew about the issues, tried to start prime, stuck on Asus screen. Got full refund in giftcard.

Did it at (Store 1542) in Metarie, LA
[Asus  Eee Pad Transformer Prime] aznmode:
Thanks guys. I will try the browser not responding issue and will have them make sure they check their system.
[Asus  Eee Pad Transformer Prime] sombersp:
swapped prime for infinity!

This worked for me tonight! I hard bricked my prime i bought back in January by messing with Roms, recovery, etc. I told the girl "I'm having issues with this and to my understanding best buy will return this tablet via the manufacturers warranty". She asked what's wrong with it, I told her poor WiFi,Bluetooth, and gps and the the last update wouldn't allow it to boot. She said okay and to get what I wanted. Got the infinity. I'm so happy I found this forum. Thanks to the OP
[Asus  Eee Pad Transformer Prime] junrider:
Just got back from bestbuy. I actually had a geek squad help me. I told her I RMAed twice already with problems and still havent fixed the GPS, wifi was weak, had a few LCD muras, battery meter was showing unknown again. Told her Best buy honors Asus manufacturer's warranty and I wanted it for exchange. She looked it up on the computer and she asked me if I wanted a giftcard or exchange for something else. I bought this for a friend and he told me to get the infinity so he can test it out. Receipt

shows "Manufacturer's Warranty Exchange". Was out with a new infinity within 10 mins.
[Asus  Eee Pad Transformer Prime] Pieceofsnake:
TigerDirect

Did anyone in this thread order from TigerDirect and successfully exchange/return their Prime?
[Asus  Eee Pad Transformer Prime] junrider:
Tigerdirect was the worst for me trying to return my Tf201 dock. I had 14 days to exchange from their site, I told them I told them 4 days before the period ended it was fitting my tf700 right and wanted either a return or exchange. They told me to wait 3-5business days for a reply, and after the 5th day I had to call them since i got no reply and they said they dont accept return and I told them I want an exchange then, told me to wait another 3 days. And 3 days later I had to call once again and now they said I was over the 14 days. I told them I called with 4 days left on my exchange return period in the beginning and they told me to wait for a reply....... Long story short, I eventually got a hold of a nice representative and listened to my story of tigerdirect screwing me over and got me a return. Pretty much your screwed if you bought the prime well over their return period, since I had to fight them tooth and nail just to get an exchange or return a dock within my window.....
[Asus  Eee Pad Transformer Prime] cykotix:
I purchased mine in December online at bestbuy.com. I just tried calling and was simply told that I was outside the 30 day return window and there was nothing she could do.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Of course, phone cojones!

Lol, best way to actually get something done is print your original invoice and physically visit a couple of stores. Somewhere there's going to be a rep or manager who just wants a satisfied customer and no hassle.
[Asus  Eee Pad Transformer Prime] reardear:
Maybe we just have to wait longer? I haven't followed the thread for the 100 pages or so, but I searched through the thread and it appears so, at least for now. I tried messaging my friend who works at Best Buy and he didn't reply to me. Perhaps it's because we haven't spoken for a few years and he feels like I'm using him :(. I just asked if they would be able to do something about it.
[Asus  Eee Pad Transformer Prime] Burt Reynolds:
Don't call, physically visit the store. Go to customer service and tell them you want a "warranty exchange". I did it just yesterday, took 5 minutes before the customer service rep told me to go pick out another tablet. Seriously. All I had with me was my receipt, the tablet, and the charger. No box.

Again, the key is "warranty exchange". I tried to do it a few days ago, just trying to return it (bought mine in the first wave, December something). Was obviously way past the return window. Reported my failure on Android Central, where "Kmcferrin" stressed the "warranty exchange" verbiage. Voila! It worked!
[Asus  Eee Pad Transformer Prime] NeoMagus:
coming soon
[Asus  Eee Pad Transformer Prime] whitepc:
My TF700 is comming on the 3rd of Aug. My BB exchange went well with the TF201. I have my 201 dock and have seen its gonna work on the 700. No more firmware waiting. 5 months was getting old waiting for the fixs to come.
[Asus  Eee Pad Transformer Prime] csrabear:
I ordered mine online from BB.com. Has anyone successfully exchanged theirs that also ordered online from best buy?
[Asus  Eee Pad Transformer Prime] micaman:
Has anyone been able to find in writing where it states that BB will honour the Manufactures defect warranty? All I have been able to find is up to 30 days.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I don't think youre going to but someone may find something its more internal policy since it cant be serviced anymore in-house if you have your packaging and receipt best thing to do is just try if your Prime is that bad mine was
[Asus  Eee Pad Transformer Prime] vkshah9483:
Thanks for this great idea. I went to my local best buy, explained I was having problems with the wifi. The geek squad tech connected to their local wifi and I told him to stream youtube. While walking around the store, he saw how terrible the wifi was. When he punched into his system repair info, he saw the TF201 was deleted from their systems so he couldn't just give me a new one, so he suggested doing a swap for the TF700T. I said sure, but unfortunately they didn't have any in stock. In fact, none of the stores near me have it in stock yet. He asked me if I wanted an iPad since it was the same price. While trying my best not to vomit from the thought of owning an apple product, I explained how I dislike all things Apple, he agreed and said he does too and decided to give me store credit.

I'll probably order it online and pickup in one of my local stores when it arrives there in 3-5days.

Thanks for the tip OP!
[Asus  Eee Pad Transformer Prime] micaman:
Yup, have all the packaging, receipt etc. I'm going to give it a try tomorrow but would prefer to be armed with something in writing in case they give me any grief. I figure my lcd mura spot alone should validate a manufacturer defect.
[Asus  Eee Pad Transformer Prime] Moothead2:
Has anyone successfully done this at Gamestop? I bought mine from there when I was in the States in January and I'm going back at the end of next month so wondering if it'll be worth a try. Sometime I get 2 bars lying on my bed when the router is literally less than 10 feet away.
[Asus  Eee Pad Transformer Prime] NeoMagus:
No this is Best Buy only
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
^ THIS
[Asus  Eee Pad Transformer Prime] NeoMagus:
Unless you are within your 30 days at Gamestop they aren't going to exchange it! Prime is still in their inventory on the website, BB its no longer listed
[Asus  Eee Pad Transformer Prime] shinzz:
I tried getting a refund from Asus...

It is the most painful, annoying, delay... hide as long as possible scenario from Asus... It pissed me off so much that I just gave up.

As for Gamestop (with my first Prime.. I was successful in returning for full refund) but for 2nd Prime (one I received as a gift)... I wasn't successful.... & I can't even get it exchanged for one without ****ty WIFI. Gamestop has one of the ****tiest return/refund policy.. sigh

Edit: And if I do get a refund... I wouldn't purchase any Asus tablets in this generation (nor any Nvidia Tegra 3 product). I would reinvest in Samsung Galaxy Tab Note 10.1 if I decide to purchase another Android tablet....
[Asus  Eee Pad Transformer Prime] asicman:
Any word from Best Buy Canada as yet? Can't even find the tf700t on their website. Hoping to do an exchange for my crappy wifi abd gps, or at least get credit so I can consider another tablet.
[Asus  Eee Pad Transformer Prime] phree1:
I got my hands on an Infinity Pad this week and played around with it - we had Acer at our corporate campus with the Infinity and their new G-series laptop (that thing is frigging sweet). The first thing that happened was a browser not responding when I started it up and went to bb.com.
[Asus  Eee Pad Transformer Prime] erick0423:
Yes, I bought mine online and it worked , as long u have a proof ur good to go
[Asus  Eee Pad Transformer Prime] the_game_master:
I was afraid this would be the case. I wish more folks post about the TF700t, that tablet really should have been merged with this board since it's essentially the replacement of the TF201.
[Asus  Eee Pad Transformer Prime] jrkart99:
thats what i found out through the best buy forums. they didn't care that i was the original buyer or my name wasnt the person who bought it. I contacted the guy that sold i to me and see if he still has the receipt. he bought it through best buy.com so i'm sure he could find it. if he can forward it to me then i'm golden.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
According to the TF700 forum the latest update that came out resolved most I/o issues, and I believe the ANR on the browser for the most part too.
[Asus  Eee Pad Transformer Prime] Enzymaticracer:
Well I just took mine to my local best buy.

Got some know it all geek squad tech that was trying to tell me all of my problems were my fault. After going back and forth with him about the issues he told me that they couldn't repair it and I was going to have to go through Asus to get it repaired.

So, no dice on my end.
[Asus  Eee Pad Transformer Prime] jyan_osu:
I was able to do this and mine was an online order from December. I just presented my print out of the receipt from the website

I really did want an exchange for a later build but I guess I will take an infinity pad

No ADH as I never buy that.
[Asus  Eee Pad Transformer Prime] dragon57:
My history and experience is nearly identical. I purchased mine online at the end of last year. I had everything, including the box and receipt/shipper from my order. I took my Prime to the Geek Squad desk, mentioned the Prime's well known issues and asked for a warranty exchange. They checked their system, said I could indeed get a warranty exchange and to go pick out a replacement. Ten minutes later, I had an Infinity w/receipt walking to my car.
[Asus  Eee Pad Transformer Prime] rfvgyhn:
Thanks OP. I was able to exchange via the manufacturers warranty for a store credit (which I used to purchase an infinity) stating the wifi/bluetooth/gps issues my prime had. It took about 15 minutes for me to walk out of the store with my new infinity.
[Asus  Eee Pad Transformer Prime] briansid:
any chance to exchange prime ordered from B&H?
[Asus  Eee Pad Transformer Prime] citizenkaine:
Success in VA

OK so this thread got me thinking. I'd actually been really happy with my Prime for the most part. Browser ANR was annoying some times. I never once even tried the GPS so that wasn't an issue for me. The last update to 4.1.2 though and my Bluetooth stopped syncing with either of my android phones for internet tethering. I used the Prime heavily as an RDP terminal so internet was crucial. First Best Buy I went to one of the geek squad guys in black was working the customer service counter. I explained the issues to him. He powered up the unit, said it all looked good to him and refused to do a warranty exchange as "Asus will charge us the full value if we take it back." I'm not really the type to argue with strangers so I thanked him for his time and went on my way. I took the Prime to another Best Buy and used some of the phrases I'd picked up here. I was again helped by one of the geek squad folks. I specifically said "I was told you honor the manufacturers warranty from Asus and I'd like to do a warranty exchange due to problems with bluetooth." This woman seemed to immediately know what I was talking about and she sent me directly to the sales staff to pick up a new TF700. To anyone still looking to try this take heart and keep at it. FYI I had the original box/plastic wrap and everything. I returned it with the charger, cable, and unit itself. I don't recall if it came with a cleaning cloth but I didn't have that with it, or the plastic plugs that came in the ports as I usually used it docked. I had ordered it online and was able to print out my invoice/receipt from my order history before going to the store.

TL;DR

Mention the store honoring the manufacturers warranty, take the box and such if you still have it, be persistent, get a shiny new tablet.
[Asus  Eee Pad Transformer Prime] robvaldy:
Returned mine to bestbuy unlocked rooted with stock rom flashed first store would not exchange saying that wifi was ok they need to see a problem before it could be returned.Went to another bestbuy turned bluetooth on and wifi played a youtube hd video infront a team of geeks and wifi droped thats what they wanted see.The whole time i feel like im smuggling drugs because of it being unlocked so the geek reset the tablet to factory and it goes into cwm recovery he looks at it and doesnt have a clue what that is exchanges it for a tablet of my choice because they dont carry prime anymore.
[Asus  Eee Pad Transformer Prime] CDFixer:
Went to BB today my tf201 prime had died, no boot nothing purchased 5/21 ,I did NOT have the box just the prime charger and cable. Replaced with Infinity with no problem I am one happy camper.

Cheers Jim:laugh:
[Asus  Eee Pad Transformer Prime] td123:
I bought my prime back in January online from BB. After reading all the success stories I decided to give it a try. I never did get the GPS to work and WIFI was weak and I noticed that the browser would get hungup often. I had the box and I printed out my email from BB saying thankyou for your order with my order number on it. I transfered all my videos and pictures to my laptop then did a reset to wipe all the data. I would of taken out my micro chip but that fell out months ago :). I packed it all up and went to my local BB in Nashua NH. I went to the Customer Service counter and told them I was returning this under the manufactors warranty program. I was asked for my sales receipt. I handed them my email print out. I was asked what the problem was and I told her I had problems with the GPA, Bluetooth and WIFI. I was waiting for the "Oh it's been over 30 days" argument but instead got "Do you want this back on the visa or a store credit". I took the visa option because I'm not sure what I want. All this took about 5 minutes.

Not sure:

1) If I want the 700 because people have reported that the high resolution made things smaller on the screen.

2) I wanted a tablet that had two speakers

3) I have a sour taste with ASUS customer support after reading so many posts.

4) Even though BB was great for the return, I'm not sure how long they will be around.
[Asus  Eee Pad Transformer Prime] dhonzik:
will bestbuy take the dock back too? or will it work on the infinity if I choose to go that route
[Asus  Eee Pad Transformer Prime] uapyro:
It's the same dock. Sometimes it might be branded as a TF700 in an ad or something, but it just had a new sticker slapped on it.
[Asus  Eee Pad Transformer Prime] r1ckyb0nd:
easiest way to fix the WIFI/ GPA Issues!

Just returned my prime at BB,

I bought it back in Jan. no questions asked.

They gave me a Full refund on a BB gift card.

Now what to get?
[Asus  Eee Pad Transformer Prime] jokester902:
Windows 8 laptop or tablet.
[Asus  Eee Pad Transformer Prime] John Kotches:
Add me to the list of those who exchanged the prime for the infinity at BB.

Cheers,
[Asus  Eee Pad Transformer Prime] 760hacker:
Tried one BB, i don't have a receipt and they wouldn't do anything. trying another tonight (Fingers crossed)
[Asus  Eee Pad Transformer Prime] RachellehcaR:
Just exchanged mine today for store credit. They were almost going to send it to Asus to see if they will "fix" it ; I'm glad they didn't!
[Asus  Eee Pad Transformer Prime] klitzkrieg:
what to do with $700 in store credit!!!???

Finally got around to taking my Prime to Best Buy.

I was initially shopping there for something else and decided to chat with Geek Squad. I didn't have the Prime with me I just asked if they could help me with wifi/bluetooth/gps or if i have to go to ASUS. He said they would be able to help me. I brought it back later talked to the same guy. Showed how GPS hadn't locked at all on my drive to the store. Showed how wifi was 20+ dBm lower than my two phones.

He took it back to the geek squad and said it was an issue they were familiar with. They showed me comparable tablets. I couldn't make up my mind so they gave me store credit. I miss it already but I'm sure there will be something else I can find to fill the void.

Good on you Best Buy. This customer service totally makes up for dropping the ball dealing with the initial pre-order snafu.
[Asus  Eee Pad Transformer Prime] small_potato:
Canada?

Any word about this working in Canada (Toronto)?
[Asus  Eee Pad Transformer Prime] wifesabitch:
I tried in Toronto, with receipt (purchased in Feb) and they didn't wanna hear anything. Said it's been too long. Guess I have to try another store .
[Asus  Eee Pad Transformer Prime] good4y0u:
I thought Canadian laws were tougher about this

( which should make it easier for you)
[Asus  Eee Pad Transformer Prime] mp3ster:
Proud owner of a brand new Transformer Infinity!

Same success story here!

Purchased the Prime 4/14/2012, had original sales receipt and boxes.

I had the 2 year protection, but they exchanged with the manufacturer warranty!

They didn't offer me a gift card, and it didn't seem as thought the option was on the table, however i do have a reciept dated for yesterday with the tablet and keyboard so i suppose i could exchange if i wanted to.

The odd thing is that the rep at the returns desk said that the 2 year warranty through best buy would not 'reset' with the exchange, because for the time i owned the tablet it was covered. This kinda irritated me, now my new Infinity is only covered for 17 months. Kinda seems 'scammy' to me, as it was replaced under the manufacturer warranty.
[Asus  Eee Pad Transformer Prime] jalejo:
After trying at my 4th BB I was finally able to make the exchange for the Infinity! (West Nyack, NY)

Went to customer service and geek squad guy saw I had the Prime box in hand and asked if I wanted to do an exchange and I said yes but under the manufacturer's warranty. He took my printed receipt and went to the back with it. He came back and asked what the problems were and I started with my rear camera not working (that just started giving me a green/pink screen even after factory reset) but I also mentioned wifi/GPS issues. After a few minutes he said I could grab an Infinity or anything in the $499 range. Once I came back with the Infinity he said if I hadn't mentioned the GPS issue he wouldn't have remembered that it was an ongoing issue. He even gave me $2.50 gift card for balance of tax price difference, I think.

So now am proud owner of Infinity and was going to keep trying until December (bought the Prime Dec 2012 without protection plan) or until I found the right BB :)

Thanks OP!
[Asus  Eee Pad Transformer Prime] ScriptJunkie:
Has anybody tried this at fry's, or this only works at best buy?

Mine is still locked, unrooted and under warranty, but I didn't purchased any extra coverage from fry's.
[Asus  Eee Pad Transformer Prime] wifesabitch:
Trying to take it back to Best Buy (tried two of them) didn't work. E-mailing customer service was the same result. Both "we have a 30 day return policy blah, blah, blah".

And of course Asus just says.."RMA"

Any good next course of action? or just give up?
[Asus  Eee Pad Transformer Prime] ScriptJunkie:
Some people tried up to 4 times at the same store but at different hours so there would be a different person at the returns. They got it exchanged. Keep on trying, and make sure to mention all the tips there are given on the 1st page of the thread, and good luck.
[Asus  Eee Pad Transformer Prime] dragon57:
The magic words seem to be "manufacturers warranty exchange". Did you use this term when you tried to return yours?
[Asus  Eee Pad Transformer Prime] wifesabitch:
I'm to try to different stores tomorrow. Hopefully it's my lucky day!

I didn't...what should I say once they say, "what is that"? Because I think they'll just tell me I have to go through Asus like they did last time.