yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Pistol0Pete:
Success

I was inspired by this thread to give a return a try. My Prime was purchased as a pre-order gift for Christmas from Best Buy. I (like many) had delayed shipping. Overall I had been pleased with the Prime however the wifi was weak and I didn't use the GPS but felt it wrong how that issue was handled. The possibility of getting a replacement which fixed the defects which plagued the Prime was something worth my time.

Had original packaging, wiped device, no root. Presented online order confirmation and quickly explained that the product was a gift, has been plagued with problems caused by a known manufacturer's defect, said there had been software updates but nothing that addressed the problem. Very helpful lady had a Geek squad shirt on, don't know that it matters she was just clearly able to get to the proper screens quickly. After about 2 minutes of clickty clack on the keyboard she said that the device was marked as returnable. Noted that they no longer had it, asked what I wanted to do. I spent 10 minutes waiting for someone to "help" (get device out of cage) me in the tablet area. When I returned to the counter it was packed, so another girl picked up my exchange. She finished out the process and I am at home now with the new Infinity pad.

Best Buy store was in Springfield, MO (only store).

Thanks for the original poster who started this thread.
[Asus  Eee Pad Transformer Prime] graffixnyc:
Oh and an FYI for anyone that had square trade coverage on your prime you can call them and explain your prime got replaced because of a defect but you got an updated model that fixed the defects in a number of primes they will transfer your warranty over to your 700 ;)
[Asus  Eee Pad Transformer Prime] allan1313:
I returned my Prime to the Glendora, CA BestBuy last week with no problems. Just had to wait 2 days for them to get it in stock.
[Asus  Eee Pad Transformer Prime] RonH54:
Thanks for that tip. I am going to try to exchange mine Saturday and if they do exchange I would not have thought about calling ST about my warranty.
[Asus  Eee Pad Transformer Prime] THunDA:
Yep.. same here. I'm waiting for them to update my policy as I emailed the receipt to them about a day ago.
[Asus  Eee Pad Transformer Prime] 3rdamention:
I took mine back to my Best Buy in Indianapolis. I had the receipt, told them about the Wifi, BT, and GPS Issues. I told the girl I called Best Buy Customer Support and they told me to return it as a manufacturer warranty. I told her the system should say it is returnable.

She told me "Thats fine, but I can only do what the computer says!" She scanned the reciept, talked to some dude in Geek Squad, then asked what I wanted to exchange it for.

That simple! I was out the door in 10 minutes with an Infinity 700T.
[Asus  Eee Pad Transformer Prime] tfrank10:
Another success story here! It was so easy. I went to customer service and simply told them I was having wi-fi issues and after talking with Asus (a little white lie), was instructed to come here for a manufacturer warranty exchange. The BB employee said no problem and gave me store credit. I walked out with my 700 10 minutes later. Thanks OP!
[Asus  Eee Pad Transformer Prime] crystalstylez:
Just returned my infinity and going to order note 10.1 tomorrow morning. I loved the tablet but it still did not feel like what I was paying for. I will take the stability of Samsung any day even though it's plastic. I like being able to install rom and not have to give up my damn warranty.
[Asus  Eee Pad Transformer Prime] luthi3n:
I'm glad I found this thread because I was thinking of just trying to sell mine but would much rather go this route. I have it unlocked and running AOKP Milestone 6.1 and decided to shoot them an email and layout what I was wanting to do instead of going into the store and being shot down. You guys have any suggestions? I'm gonna try and get it as back to stock as possible as well, but any other advice would be fantastic. Oh, and I'm living in the Quad Cities area of Iowa/Illinois. Anyone had luck around here?
[Asus  Eee Pad Transformer Prime] UltraVicious:
Yeah the manager did it no problem after I told the manager about the problems it had, how I was tired of it, and how I knew asus had released the tf700 as a fix. So I wanted an exchange through the manufacturer warranty cause its their fault.

I bought mine in store but I'm sure if you got the receipt it shouldn't be a problem
[Asus  Eee Pad Transformer Prime] CaptainKelley:
Slicker 'n grease.

:good:
[Asus  Eee Pad Transformer Prime] luthi3n:
So just let me throw some things out there:

1. Box Prime up with Charger, receipt and whatnot

2. Drive to nearest Best Buy

3. Head to Customer Service

4. Explain that you'd like to exchange it because of the various WiFi and GPS issues and that it is the manufacturers problem

5. Maybe mention that Asus sent you back to Best Buy (white lie)

6. ???

7. Profit?

Just want to go in as prepared as I can be just in case I have to do some talking
[Asus  Eee Pad Transformer Prime] welladjusted:
Thanks to this thread I got amazon to return my prime I bought back in march. I'll admit, I did have a unique situation, but they did it without a restocking fee or shipping charges. Just got the credit back on my card today. Now, what to buy...
[Asus  Eee Pad Transformer Prime] RonH54:
Besides what you mention I plan to also the reason I bought from BB instead from Amazon or other Retailer was BB's history of Great Customer support and personal care for their Customers.
[Asus  Eee Pad Transformer Prime] rand33099:
You might want to read reviews on the Samsung (The Verge) doesn't look promising. Just sayin
[Asus  Eee Pad Transformer Prime] crystalstylez:
I saw the verge but also saw everyone else's. The verge seems to be the only one talking about lag. I've been looking at videos for the past week and have not noticed lag anywhere in any videos. Clearly something is wrong with that persons unit. It looks pretty good to me from multiple reviews.
[Asus  Eee Pad Transformer Prime] Nefariouss:
You got some splanin to do....
[Asus  Eee Pad Transformer Prime] TX-Brad:
Is everyone exchanging for the Infiniy and sticking with it?

I successfully exchanged mine north of Dallas on Tuesday for the Infinity and so far, I love it. But...we all loved our Prime's when we got them and I can't help but fear that Deja Vu will set in at some point.

The BB store returned my old one to a gift card, then the Infinity was purchased on a new receipt with the gift card, effectively giving me a 30 day return policy. Now that the Note 10.1 is out today, I'm considering exchanging the Infinity for the Note for fear of possible future issues with the Infinty.

Once bitten, twice shy I guess??

What are everyone elses thoughts on the long term stability of Infinity vs. the Note.

The Infinity is a power house; don't get me wrong; just concerned about what may lie ahead.
[Asus  Eee Pad Transformer Prime] crystalstylez:
The infinity is a nice tablet. The note looks good but it would only appeal to those that want a stylus. The 2 Gb of Ram is a plus though. I personally did just that and returned my Infinity yesterday. More because of the reason that I felt that Asus shafted customers like myself and everyone else when we bought the prime. Then turn around a couple of months later and release the infinity. What bothered me the most is that they were saying that the prime wasn't going to be discontinued but instead they would sell the infinity at a higher price. Look what happened though. That's straight up wack how they handled this. they could easily recall the primes and give consumers what they paid for.
[Asus  Eee Pad Transformer Prime] RonH54:
For those that have returned their Prime to BB did you do a Factory Reset prior to Return?

Thanks
[Asus  Eee Pad Transformer Prime] rand33099:
Do you think Best Buy is pissed at ASUS? If you think about it Best Buy did not stock the Infinity (In Store) for about 3 weeks to a month after releasing it, sure you could order online and have it shipped. Today the very first day of the release Best buy has the Galaxy Note 10.1 in stock in store, they even have a display where I live. But still don't have the Infinity on display!!
[Asus  Eee Pad Transformer Prime] TheAnarchist1:
I would first like to say, that even though ASUS fumbled the ball a bit on the TFP, I still would buy no other brand period, because the Infinity is beautiful. I would also like to say that I would never purchase anything from any place except Best Buy at this point!

Now to my point!

Best Buy exchanged my Prime for an Infinity with ZERO hardship at ALL. Now, for those that are still trying to do so...note, that I had my kahones covered seriously...I was still in the one year warranty AND I had the Black Tie as well, so that might have contributed to my ease of exchange...but yes...

What I did. I called ahead to Best Buy before even arriving, telling them that the GPS went borked in my TFP, as well as the wifi was suffering range issues. I had them hold me an Infinity. I arrived, pulled out the GPS Test app, showed them the zero (teehee, didn't tell them I left the functioning dongle at home) and that was enough. They found my purchase in the system, exchanged me out. I paid a little to update my Black Tie, though you do not have to, but the unit itself was free! I win! (41 dollars approx to extend my black tie)

Try it guys it works!
[Asus  Eee Pad Transformer Prime] trita629:
Did anybody have any luck at any BB's around the Dallas area?
[Asus  Eee Pad Transformer Prime] TX-Brad:
You bet!

Irving (183/Belt Line) said no way.

Frisco (Preston/Gaylord) happy to do it (and appologetic for my bad experiences as well).

Kinda helped that in Frisco at Customer Service, the guy beside me was doing the exact same thing!
[Asus  Eee Pad Transformer Prime] B-RY:
I was able to get my Prime exchanged for an Infinity after jumping threw a few hoops....

I called corporate before going to the store in Central Wisconsin to make sure there were no issues with the exchange under MFG due to sub par WiFi reception. (I also have the ADH Black Tie).

The Geek Squad agent tried telling me he ran a speed test and showed me the results saying "It is better than most of our devices we set up."

To which I replied, it isnt an issue of speed but rather the radius from the router at which I can connect and stay connected.

He then stated " Well our Best Buy router is located at the other end of the store, and everything looks fine, I'm not trying to argue here."

My reply- "Oh, so Best Buy uses home routers now at there stores? Because when I use to work here I'm pretty sure that we didn't"

Then the DCI stepped in and stated that no BBY still uses Commercial routers at their locations. Go Figure. You can connect and get great reception with a commericial router designed to cover the enter store plus some. Please enlighten me some more...

After validating my points to there vastly skued diagnostics of my issue, I was able to get my device swapped out for Infinity under MFG, and the DCI informed me he would also swap out my dock for the newer model. I feel that if I didnt personally know the guy that this would have never happend, and that if the average consumer went to Best Buy to have this done they would get screwed over. Although I am greatful for getting "help", I think that Best Buy needs to be aware of this issue on a corporate level and inform all stores of the issue with the Prime.

Penny one....Penny two.

P.S. My wife had her's replaced for defective screen under MFG, and the store tried telling them the TF300 was "proper" replacement. If anyone has these issues and hasnt already checked here are the reasons its not.

1. Super In-Pane Switching(TF201/TF700) ------ IPS(TF300)

2.1.3ghz/1.6ghz------1.2ghz

3.Gorilla Glass-------Standard Screen

4.Camer has Flash------No Flash

5.25wh Battery------22wh Battery

6. Metal Construction----- POS Plastic.(Opinion)
[Asus  Eee Pad Transformer Prime] pbg225:
After my first unsuccessful trip I tried another store and this time went right to geek squad. He looked at it and after checking with someone else he said OK just go to customer service and ill let them know. Customer service had me go grab the infinity and they swapped it out just like that! I didn't have the box either just the prime and charger. Bought way back on launch
[Asus  Eee Pad Transformer Prime] ssoldz:
Failure. Spent an hour at BB (Dedham, MA). Geek Sqad idiot told me GPS always requires WiFi. After a lot of arguing he went to management and asked to exchange. They said no, because it was past 30 days and I hadn't bought extended warranty. When I said other stores were doing it, he said to try them. I wasted over an hour there.
[Asus  Eee Pad Transformer Prime] chamberc:
Try Irving @ 635/Olympus That's where I traded both of ours for 2 Infinities, 2 65" tv's and a gift card.
[Asus  Eee Pad Transformer Prime] footfingmaster:
The 1st BB I tried the exchange at, told me the same rubbish :eek:
[Asus  Eee Pad Transformer Prime] pbg225:
I got shutdown at the first store i tried too. My suggestion is to try another in your area. Also the second time i said Asus told me best buy would do the exchange under the manufacturer warrenty, im not sure if that made a difference or not
[Asus  Eee Pad Transformer Prime] Neriac:
tried and got denied

So tried this at the best buy near me in phoenix,az they totally shot me down continuously tested the wifi and gps even tho i said it only happened sometimes and wasn't sure they would be able to reproduce it and caused a huge fuss with them for a hour. Even went as far as to mention the forums and how I wasn't the only one... nothing. Might try again at a different location think i phrased it wrong since I said wifi and gps didn't work instead of where spratical and i think i went over board on the problems tried everything from wifi and gps to battery and camera issues nothing all known issues with the device but weren't having it since they couldn't reproduce it. Anyone in AZ get theirs changed out? Also any tips for my next try they did say they had a return policy for it but wouldn't do it because they couldn't prove the problem.
[Asus  Eee Pad Transformer Prime] Fear Knot:
Able to exchange my two primes at Best Buy in Gainseville Va. Had one for me and one for the wifey. Took about 20 minutes of talking and salesperson at customer service talked to a couple managers. They said "force" the return and if it takes it do the exchange. 20 minutes later I had the exchange.

Had to go to the Manassas store 20 minutes away to pickup the Infinity's but they were waiting on me when I got there.

Big props to Best Buy for doing the right thing.
[Asus  Eee Pad Transformer Prime] flipper2006:
If you guys want a wild story check this one. I exchanged my december prime for store exchange gift card, used the gift card in the store to have them order a Infinity and Tf700 dock. a week later the store got it in, i went to pick it up. The girl checked my id and we were done. I walked out of the store holding receipt, the exit person didnt ask to check anything. I walked out went home.

I opened the infiinity and right off the bat noticed the light coming in from right side and bottom and said oh HELL!! but i started to play around with it, knowing im going to give this back because the freaking light bleed. I said oh well, bad luck, i went to check out the docking station I got and open the box, and little did I know, they gave me 2 Inifitity's instead of 1 and the dock. So i was pissed because i didnt get the dock they had to specially order and get shipped but this Inifitiy was much better for the light bleed problem with the original one I opened. I was definitely going to keep this one. Then I faced a bit of dilema... What do I do now, i have a few choices...

1) Do nothing and give the other one to a friend, sell it, etc..

2) Return it as I dont like it and just get another gift card, making the cost of the infinity $159.00 - but i felt this was kind of fraudulant.

3) Return the 2nd one and have them get me the dock.

Well after thinking about it overnight, i went and did the right thing and explained what happend and i just got 2 tablets instead of 1 dock and 1 tablet.

Well now this created a whole problem, because BB didnt know what to do with the tablet since it didnt really exist (as i got 2 by mistake). But it was funny as 5 or 6 people had to be called over to figure out the problem. Then they gave me a gift card for the Dock as they didnt have it in stock. But i really only use the Inifinity in the case i have anyhow so its a pain to take it out to use the dock.

Meanwhile, i hardly use the infinity the past week as there is very little rom development so far (where there was JB for prime) so we had to go a few steps backwards.

But i figured, BB already did a great service by allowing us to exchange an 8 month old prime, why screw them...

Was this the best one of the week?
[Asus  Eee Pad Transformer Prime] leyvatron:
Are you guys returning with receipts?
[Asus  Eee Pad Transformer Prime] Dachande:
Yes
[Asus  Eee Pad Transformer Prime] TX-Brad:
Bye bye Asus!

Well, after only 2 days with my Infinity, experienced a GPS issue and and HDMI output issue.

GPS

When I got the Infinity the other day, no problem with the GPS locating me. Was in my house yesterday morning and the weather widget was unable to locate me. Turned off WiFi (was having Prime Deja Vu) and went outside and tried to use GPS to locate me...no dice! Did a cold boot and on restart the GPS did locate me.

HDMI

Tried to connect to my TV (have don this many times in past) to watch a movie I'd downloaded to the Infinity. The tablet didn't recognize that I'd plugged the HDMI cable into it (same calbe I've used with my Prime and with my GS2 using an adapter, so I know its not the cable). Tried the cable on my GS2 and it worked, went back to the Infinity and it did not work. Did a cold boot, plugged in the cable and all of a sudden the tablet finally saw the cable and I was able to watch the movie.

I've given up on Asus' inconsistency. I went to BB yesterday after my GPS issue and spent some time messing around with the Galaxy Note 10.1. An hour later, I'd exchanged my Infinity for the Note and couldn't be happier...so far. Hopefully the reliability of the Note will mirror that of my GS2 and my previous Samsung devices.

I'm not a gamer and use the tablet mostly for work (PowerPoint presentations, sales meetings, etc.), and for watching the occassional movie so the lack of 1080P isn't a huge deal breaker for me.
[Asus  Eee Pad Transformer Prime] HuskerWebhead:
Quick question, does the TF201 dock work with the Infinity tablet? I bought my Prime through Best Buy but got the dock from Amazon.
[Asus  Eee Pad Transformer Prime] Beretta96:
Yes. It works fine with mine.
[Asus  Eee Pad Transformer Prime] leyvatron:
Stupid dummy.
[Asus  Eee Pad Transformer Prime] 145ty:
Your returns have been felt and noticed.

"The refund is being processed in the US headquarters. Due to the heavy volume of refunds for the TF201 there has been a delay in the processing of the case. I apologize for the inconvenience."
[Asus  Eee Pad Transformer Prime] chamberc:
Is that opposed to a smart dummy or a stupid genius?
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
My biggest question is, who's eating these, Asus or Best Buy? And if it's Asus, that less than whatever % they claim are defective will be a joke!
[Asus  Eee Pad Transformer Prime] 145ty:
That e-mail / message was directly from and ASUS rep.
[Asus  Eee Pad Transformer Prime] leyvatron:
Did you just call ASUS and tell them you wanted a refund?
[Asus  Eee Pad Transformer Prime] crystalstylez:
All I know is that I got my note 10.1 today after taking back the tf700 and to me it beats the crap out of both tablets hands down. No Anrs at all and browsing is the best experience yet.
[Asus  Eee Pad Transformer Prime] Mikerla:
Got mine exchanged in Lafayette, LA BB. Little to no resistance. Even got a $5 store credit for sales tax difference.

No box just the charger. She said let me see if the system says its ok...

Good luck to the rest of you.
[Asus  Eee Pad Transformer Prime] Plain51:
Just to throw my experience out there. I had a slightly harder time at my local Best Buy in Cincinnati.

Went to customer service and told the girl about my wifi/gps/etc problems and as soon as she saw that I received it in January and was past my Premier return time frame she quit listening to my rant. She told me only way would be if Geek Squad confirmed it was a defective item (or something of that nature). So I went back to Geek Squad, told him the same thing you all recommended and he gave me the same answer as the CS lady, but reluctantly looked something up in the computer. In the computer system it told him to exchange it, rather than ship it back to ASUS, (which really confused the guy) and after that it was smooth sailing. I was also worried bc surprisingly there was 1 unopened Prime there that I thought they were going to stick me with, but they told me I could exchange it for anything up to the purchase price. Ended up getting 8$ back somehow.

Thx for the tips and advice

and fwiw...I had box, receipt, charger and no extra warranty service. I am a Premier Silver member, but I don't think that mattered whatsoever.
[Asus  Eee Pad Transformer Prime] 145ty:
Something to that nature. Basically told them in a nice way their product was garbage and not up to what it was advertised as. Told them all the software and hardware issues I had - and that I won't RMA it because it is a waste of my time and their time because it would not fix anything.

Tien was great to work with, but as I am Canadian he had to refer me to George from the Canadian part (which he is a nightmare to work with, his response time is extremely slow and always a generic copy and paste response).

All in all - they've had my tablet for over a month. Still waiting for my refund to be sent to me. George took 10 days to reply to me and said what I just posted, with no ETA only that it is delayed because of the amount of refunds.

Everything went great working with ASUS US Customer Service (Gary and Tien) and on the ASUS Canada... Amazing how it can be so much poorer experience.

All I can really say at this point is they better not mess up my refund (They should owe me over 800$.. Prime, dock, taxes, shipping and case).

In the US - I think they do it case by case for refunds and its up to the rep if they will. Its a one time good gesture. Tien had offered me that, as well as Jonathan from the b2b_help.

Apparently, in Canada to get a refund you need to have the GPS kit, and the GPS kit not work or up to standard. I believe I bypassed that because they already offered me a buyback from the US counterpart as I never did order the GPS kit as I didn't care about GPS.
[Asus  Eee Pad Transformer Prime] RonH54:
Concerning your comment are having the GPS kit and it not working,I wonder how they deal with someone who has the Keyboard Dock and is unable to use the GPS Kit while Docked?
[Asus  Eee Pad Transformer Prime] gadgetguy08:
Worked for me with no hassle. Took a while because they didn't have any Infinity units on the floor and the sales associates were all busy.

Also ended up buying something else that I saw while waiting.

:)
[Asus  Eee Pad Transformer Prime] d3n14l:
I was able to exchange mine but had to convince the Customer Support agent that they did sell the Infinity. She tried to tell me that whatever was out on the sales floor was what they had but I checked to see if it was in stock before I went in to the store. Then I had to wait 45 minutes for some guy to finish using their only ladder in order for someone to grab my Infinity. They exchanged it and gave me half my money back for my ADH plan. Made it home and as soon as I powered on -BAM- blown pixel :mad: Went back first thing in the morning to do another exchange and couldn't be any happier.