yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] sledgie:
Mine arrived as well. What I decided is if it did not work as expected, I would take this in near perfect condition to my local BB and ask for store credit and grab new iPad or galaxy note 10.1 if it's soon.

Here's to hoping it works better. Otherwise new iPad or galaxy note here I come (ps everyone who says Asus updates their products frequently doesn't read prime forums or why the frequent updates are needed. Give me good hardware and good developers anyday.)
[Asus  Eee Pad Transformer Prime] id10terrordfw:
That is exactly my plan. Good thing I have a 60 day return policy too!
[Asus  Eee Pad Transformer Prime] Kohawk09:
I was thinking the same, my only hesitation is grabbing another tablet right at launch like I did with the Prime. Because there could be issues that eventually come out of the woodworks, much like with the Prime. the Prime reviews were usually 10/10 - which it is on the surface. Its the other items that come up after you've had it a while that worry me.
[Asus  Eee Pad Transformer Prime] ksharp4444:
With the unit I have limiting the number of process at this point is not needed. I was doing that for the Prime. You might give it a go without and see if it works for you. I would guess once 4.1 does come to the 700, it will be even better.
[Asus  Eee Pad Transformer Prime] DWS44:
Success!

GIANT THANKS to XDA for all the info on this! Ran across this post after hearing about this at another board. I bought mine in early February with the replacement plan (ADH). After reading this, I packed mine up last night in original packaging, w/ original receipt, and hit the BestBuy near my office in Charlotte about an hour ago.

Took it to Customer Service and nicely explained the poor WiFi/GPS issues. Explained that I'd heard they might be able to replace it as a Manufacturer's defect and that it had been replaced by ASUS with a newer model that fixed the issues. The lady's first statement was that they would probably only be able to ship it off for service, but after punching a bunch of stuff in her computer, she determined that they "no longer send this model off" and that she could give me a store credit to replace it if I wanted. She looked up the Infinity, confirmed it was same price but none in stock, and ordered me one on the spot! Even gave me a pro-rated refund on the ADH...Jackpot! Infinity should be here 8/13!

All she ever did with my Prime was open the box and turn it on. Never even swiped to unlock it. All said, probably took 10 minutes total. I've always had good luck with BestBuy and enjoyed shopping there...and certainly glad I held on to buy the Prime (r.i.p) from them earlier this year!
[Asus  Eee Pad Transformer Prime] ilostmypistons:
I also have the 60 day return but so far I've been very happy with the TF700. I always felt like Asus screwed me when I had the Prime. I wish everyone could return there prime (even the bull****ing lying fanboys who claim to have good primes) so they could get what they paid for. Anyone with a bestbuy prime that's been rejected from CS needs to keep trying
[Asus  Eee Pad Transformer Prime] id10terrordfw:
I intend to keep the Infinity, but if the Note 10.1 performs much better then I shall make the swap.
[Asus  Eee Pad Transformer Prime] chugger93:
Just got from BB after reading this. Had to jump on the possiblity! The customer service rep didnt know much about the tablet. Just made sure it turned on..which it was already on so that was cool. Told me I was eligible for the manufactuers warranty and gave me a gift card with $529.00 on it. They had no infinitys in stock so I came back to work and ordered one online. FREE I might add, and free shipping.

This was done in Farmington Hills, MI for others who may be nearby.

Friggin love it! It was unlocked and had wookie ROM on it too, lol. oh and I had NO BOX!
[Asus  Eee Pad Transformer Prime] chamberc:
Yep, and had a new hex core processor too. Both of my free ones were the same, and were delivered same day!
[Asus  Eee Pad Transformer Prime] ilostmypistons:
I'm also waiting on the Note

2GBs of ram is great but it's the display I'm needing to see in person
[Asus  Eee Pad Transformer Prime] yumms:
I'm waiting on Samsung Note 10.1 too, videos on YouTube look great for it. I'll either get the Note or MS Surface....unless something better comes along soon. Doesn't seem likely though.

I'm shocked that so many people are buying Infinity in this thread.
[Asus  Eee Pad Transformer Prime] crystalstylez:
I took my prime back for a TF700T but will be taking that back for a refund when the Note 10.1 hits. The infinity will only be holding down until then. The promo vid on the Note 10.1 sold me.
[Asus  Eee Pad Transformer Prime] KL1VE:
Did you have the best buy warranty
[Asus  Eee Pad Transformer Prime] yumms:
What about the display, does infinity's hd display really stand out compared to prime? Will you have trouble going back to the standard resolution?
[Asus  Eee Pad Transformer Prime] crystalstylez:
yes the display is great but one thing I have noticed is that a lot of applications are not optimized for it. For example: Elixr, when I add a widget to the home screen; the icons are soooooo tiny since the resolution is high. Though you can fix them with a little playing around. That is problem annoying me. Wallpapers on the stock launcher don't scroll. That may have been a design choice. Until more apps are optimized for the high resolution, I think I'm going to stay away from it.

---------- Post added at 02:36 PM ---------- Previous post was at 02:31 PM ----------

Yes I have the warranty. Plus i'm a Silver Reward Zone Member, so I get 60 days for returns.
[Asus  Eee Pad Transformer Prime] madefl:
Exchange worked great!

So Today I also packed up my 8 month old prime, got the receipt out (Best Buy Online) and headed to my Local BestBuy.

Told the Customer Service Guy I want to Exchange this under the Manufacturer Defect Warranty. Told him the GPS was non-functional and WiFi is spotty at best.

He looked at the receipt, the box - typed into his Computer and asked me if I wanted StoreCredit or another Device.

I opted for the Infinity. I then asked him if he let me wipe/Factory Reset my device real quick - no problem.

So I am now without Tablet, but on Monday I'll have my TF700.

Wow that was easy.
[Asus  Eee Pad Transformer Prime] sledgie:
The screen is indeed loads better. However I forgot all the text is small, yet readable, because of the higher resolution.

I will also say in comparison, that after using my SGS 3 which has 1280x720 resolution, it is painful yo go back to my SGS 2 which has 800x480 resolution. I am starting to feel the same about the prime when/if it were to come to the note. The other problem is I invested so much in the prime - the dock, 3 screen protectors, 2 cases, extra charger. That's probably the main reason I didn't swap it for the new ipad and I hate apple - but it is stable
[Asus  Eee Pad Transformer Prime] SFG:
Just wanted to share my experience...

I purchased my tf201 from Amazon in December when everyone had stopped taking orders because of whatever. I didn't receive it until Feb and I almost canceled my amazon order so that I could order it from BB (wish I could go back and complete this.)

Today I attempted to return my tf201 to BB stating that it was a gift. They asked for the receipt which I told them I didn't have. The alternative to not having a receipt is to give them the number of the person that bought it. I played dumb and gave them my moms number. The guy researched for about 10 minutes and finally stated that he could not find the receipt. He stated that because BB now has a "pawn license", they are required to only refund/exchange with a valid receipt.

I then came home and called Amazon and plead my case and they told me that my only option is to wait and see if ASUS issues a recall. That more than likely will never happen.

Seeing how well BB buyers are being taken care of in this situation, I will almost always buy from BB when the price is the same in the future.
[Asus  Eee Pad Transformer Prime] chamberc:
Interesting... BB took BOTH our 32 and 64 gb 201's we bought from Amazon in November, gave us two TF700's, 2 free 65 inch TV's and a $100 gift card, and we didn't even buy the 201's from BB!

No wonder BB's stock is doing so well! LOL...
[Asus  Eee Pad Transformer Prime] SFG:
I have 3 bb's in my area. Perhaps you could give me some advice as to how I can accomplish the exchange?
[Asus  Eee Pad Transformer Prime] tmeader:
Um, that was sarcasm. Note the "two free TVs".
[Asus  Eee Pad Transformer Prime] SFG:
Thanks for clarifying but I picked that up on the TVs and gift card. :) I was hoping you had really exchanged your primes. :)
[Asus  Eee Pad Transformer Prime] chamberc:
They also came with the final version of Key Lime Pie!
[Asus  Eee Pad Transformer Prime] dragonforce11:
I've read through the first 15 pages or so of the thread, and while most are exchanging their Primes for Infinitys, others are getting store credit. When I go in to try to exchange, should I ask for store credit, or just let them do their thing and hope for store credit? I haven't had too many of the issues most Prime owners have had, but I have been disappointed by it, and am looking at the Surface or the Note 10.1 as a new tablet, but I can't get that with the Infinity. Also, anyone who went for store credit/ended up not getting the Infinity have any luck trading in their dock for credit as well? I have my receipt and everything for it too, and wouldn't need it with a different tablet. Thanks!
[Asus  Eee Pad Transformer Prime] yumms:
We have a price for Note 10.1, and $500 for 16gb http://www.adorama.com/SSGN8013ZWY.html

So it's lower resolution screen...but it has:

- Higher battery life

- 2gb ram

- Superior gpu

- Superior cpu

- Hopefully better tech support, can't be worse than Asus

- Hopefully faster flash memory, can't be slower than what Asus put in

- Custom roms support without the need to unlock

- Actual stereo speakers

Looks really tempting.
[Asus  Eee Pad Transformer Prime] GearPrimer:
The Note looks good, but it can't beat the Transformer when it comes to the dock features. If someone didn't need the dock however, the Note would probably be the best choice to use the store credit on.
[Asus  Eee Pad Transformer Prime] NeoMagus:
They give everyone the amount back on store credit. Just most people are using it toward the Infinity. You can use it on whatever you want. I ended up having to take my 700 back I ordered from exchanging my Prime since haptic feedback was defective and had no problem using the credit towards an SIII and yes I returned the dock as well.
[Asus  Eee Pad Transformer Prime] KL1VE:
I exchanged my prime today for the new infinity. I bought my prime in january and did not buy any type of warranty of any kind. But I did have to go to 2 stores to get it done. The first store was in southfield mi. I went straight to customer service and explained all the problems I was having. Wifi bluetooth gps. They told me there was nothing that can be done because I bought the unit over 7 months ago and that it's not in their policy to take back products pass the return date. So I left and went to the Novi store about 15 minutes away. Went to customer service and they did the exchange with no problem at all( as if it was a regular exchange). They even took back my old dock. When I asked them why the other store would not do it they said they should have and they have no idea why they didn't

So if one store is giving you an issue. try another as others have said it really depends on the store and the customer service rep you get.
[Asus  Eee Pad Transformer Prime] kborer22:
I bought in Dec and was able to return for cash back on my debit card and 50 in store credit.

Initially told that I could get store credit. So I went back to see what they had, no TF700 in stock, so basically nothing that I wanted. He processed a $50 store credit (which was from micro center price match), and was able to give the rest to me back in my card.

He asked for my preference and simply requested cash back.
[Asus  Eee Pad Transformer Prime] erick0423:
Hmm I wonder bestbuy will have this soon?
[Asus  Eee Pad Transformer Prime] guthrien:
The Note is tempting, and I like some of Samsung's gadgets a lot, but count me in the camp that can't go back to less than super hidef screens. It was very hard to look at the Prime after the iPad 3. Not on a 10" tablet. So far I think the Tf700 is excellent, well I do now that I'm sure it can be unlocked.

One other thing about Samsung that scares me with a device like that, it was true of the smaller Note as well, those drawing and journaling apps are made in house and very limited, there isn't sufficient development on Android for that type of device. God love Samsung, but they're better at ideas for software and hardware than they are software. I think the Note will be clever and inspiring rather than usable.

I know this isn't a popular sentiment, but if I never had one I'd try the iPad 3 haha. I get why they aren't popular (less so with me too) but damn a jailbroken iPad is amazing.

Sent from my Nexus 7
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Not for a while. It got revealed yesterday.
[Asus  Eee Pad Transformer Prime] slybarman:
The screen on the Prime is lovely, now we just need some apps to really take advantage of it. I am becoming discouraged lately with the lack of tablet specific android apps. I really hope the Nexus 7 will kick app development into high gear. I spent the last 2 days just trying to find a decent tablified weather app - you would think that would be something basic and easy enough to find - nope, they all suck.

As it stands right now, I think I could live with the lower res screen of the Note 10.1 due to the lack of HD apps. If all I am doing is blowing up phone apps to tablet size anyway . . .
[Asus  Eee Pad Transformer Prime] erik111111:
Infinity due today at Best Buy but....

Best Buy gave me a date of August 8 for my infinity from exchanging the prime. Talked with them today and now they say Friday the 10th or Tuesday the 14th.

Its the Nexus 7 all over again :(
[Asus  Eee Pad Transformer Prime] id10terrordfw:
The best weather app I found was AccuWeather for Honeycomb. Really. Or use rotation locker on a phone one.
[Asus  Eee Pad Transformer Prime] slybarman:
I do not believe there is an Accuweather for Honeycomb. There are versions for Sony tablets, but the market labels them as incompatible with the Transformer.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Ah, this explains it. It was restored from a TiBu from my TF201.
[Asus  Eee Pad Transformer Prime] Yori-:
went to bestbuy.. purchased transformer prime 8 months ago.. I was never happy with the GPS or WiFi signal. Finally even with all the updates and the dongle, decided to give it a shot at bestbuy. Apparently they knew about the GPS/WiFi Signal issues, they didnt even hesitate for a refund/exchange. Was debating to get prime infinity, or Galaxy Note 10.1, but after getting $500.00 + Tax back.. i might just do away with tablets and get an Ultrabook.

Never really used the tablet that much considering the galaxy S3 did everything my prime did. Same apps, programs, etc.. Oh and i never liked the 1 speaker on the prime either.
[Asus  Eee Pad Transformer Prime] indomfp:
I am looking to get in on the Prime for Infinity swap, but am trying to backup my device. How are you guys backing up your device? The AppBackup is limited to 600MB and I have tried AppMonster with no luck. Any help is appreciated. I am not rooted....
[Asus  Eee Pad Transformer Prime] crystalstylez:
Just use titanium backup if you are rooted and move the files to an SD card.
[Asus  Eee Pad Transformer Prime] zenaxe:
Pro Tip: You can set your TiBU backup folder to be on the Removable SD in preferences and skip the move operation altogether.
[Asus  Eee Pad Transformer Prime] Mike02z:
I got my 2 Prime's and the dock exchanged today. I should get my 2 TF700's and the TF700 dock in about a week. I went about this different than most people. I did a little research and sent an email. Next thing I know I'm getting called by someone in Corporate. I told them I tried to return to a local store as the Prime's have design defects with the GPS and WiFi but that I was told "no way". With no argument at all, the rep called another store in my area, called me back and said "Take everything in and the store will exchange free of charge". They placed the order for my 2 TF700's and the dock and even knocked off 10 bucks from the new dock as it is 159 not 149 like the original dock. I know the TF201 dock is compatible with the TF700 but they offered to take it back with the 2 Prime's so I was not going to argue.

This is the second time I have had an outstanding customer service experience with Best Buy. When they had all the issues with the delay on shipping the Prime they sent me 2 50 dollar gift cards for my trouble. Now they take both Prime's and the dock back after 8+ months? I'm very happy with Best Buy and will continue to buy my electronic gear from them.

The normal CSR route usually goes no where. Get the right group in Corporate, and they have always helped me. Nice job Best Buy!
[Asus  Eee Pad Transformer Prime] crystalstylez:
I know that but they may not want it that way. That's the way I have it on my s III.
[Asus  Eee Pad Transformer Prime] shellybbear:
Success at Best Buy in Altoona Pa.

Finally made it to Altoona, after a failed attempt in State College Saturday. Told the girl that it was defective and wanted to exchange it under the manufacture warranty. She didn't even guestion me, but when she attempted to do the exchange, it would not go through. She had to get her supervisor. They were pretty busy so we had to wait a bit. He asked her what the codes where when the transaction was rejected. She told him and he said that they would have to send it out for repair. I questioned this and told him that as far as I knew, they were not repairable. He said that if they determined it was unrepairable, they would then do an exchange. He said it would take 2-3 weeks I pushed for the exchange and he told me that either they sent it out for repair or I could contact Asus and deal with them. . He then went back to assisting other customers.

As she began the process, I asked her once again if there wasn't someway to do the exchange, as I had heard others had been able to do an exchange. Told her that I didn't want to be without my tablet that long etc. She said "let me try again to see if there where any other codes when it rejected it." Then she said "huh-it accepted it this time". Asked about the keyboard dock, and she said "lets try it". It went through also.

Gave me gift cards for the tablet and the dock. (I had purchased them seperately) Did not have the extended warranty. They never even opened the boxes, turned the Prime on or anything.
[Asus  Eee Pad Transformer Prime] Tlbradshaw:
I returned mine without the box. I took in the charger and warranty booklet and they never said anything about it.
[Asus  Eee Pad Transformer Prime] chamberc:
Yep, same here... I traded my charger and box without the tablet and got my 3rd free tf700...
[Asus  Eee Pad Transformer Prime] epicfailure53:
"I'm going to try again when I get back into town. Just going to tell them I just exchanged it and don't want another if they have that one remaining in stock. Hopefully it will work later this week."

So I took my "replacement" prime back today after one week and told them it still wasn't working properly, they gave me in store credit minus the micro center rebate which I'm bummed about because I see some people have got that back but hey, my Infinity will be here in a couple of days. :) Thanks OP!
[Asus  Eee Pad Transformer Prime] guthrien:
This and another recent experience have really changed how I feel about Best Buy. Since we obviously all buy electronics maybe it's a win-win for them.
[Asus  Eee Pad Transformer Prime] chugger93:
I really love best buy...when I took my prime in the other day..they said infinity's were backordered and they couldnt' order me one. Took their gift card they gave me for 529.00 went online, bought an infinity, it shipped the day after and will arrive to me today! That's like amazons two day free shipping!

I have a new respect for best buy!
[Asus  Eee Pad Transformer Prime] THunDA:
Wow this was too easy..lol

Bought mine the end of January with no extra best buy warranty.. Went straight the customer service. Told them I was waiting on Asus to fix the issues with gps and wifi but they never did and that I read online that best buy was changing it out for the infinity..

Guy went and talked with someone at the geek squad.. Came back in 10 mins and said go pick the one you want to exchange out to.. We are swapping it out for manufacture warranty.

They even had one in stock! 30 mins I was out with a new infinity!

Edit..

Btw.. I was fully rooted with s-off.. Just flashed a stock rooted ROM.. And left it on in the box so they didn't see bootloader.. Not that they could tell but just to be safe lol
[Asus  Eee Pad Transformer Prime] Rebelwithoutacause:
I am curious to know why doing an exchange with the manufactures warranty doesn't work at Best Buy in Canada?

Anyone care to share their thoughts why we can't get an exchange in Canada.
[Asus  Eee Pad Transformer Prime] ravensportal:
Exchange

Exchanged my 1 month old Prime (loved it except GPS issue..) Picked up my new Infinity yesterday took it home and unboxed it to find a minor ding in the case. Took it back and waiting for another one to arrive. There was also some backlight bleeding at the bottom and right side. Hope the next one will have no issues...
[Asus  Eee Pad Transformer Prime] NeoMagus:
The 201 is no longer in Best Buy's inventory/servicing system here in the US, only reason they are doing it here. From what I've read through the thread, it's still in the system up there, therefore no loophole, they are giving the credit here because they can no longer swap out for another Prime or have Geek Squad service it in house.
[Asus  Eee Pad Transformer Prime] hollywould:
Got mine in January as well with no extended Warranty. Just tried 2 different Best Buys, and they wouldn't exchange it for me. Said that I had to go through Asus, and that they don't exchange after 30 days. Oh well now I'm pretty much stuck.
[Asus  Eee Pad Transformer Prime] erick0423:
Try to email the corporate and explain with them what is going on, I read it somewhere it works for them good luck
[Asus  Eee Pad Transformer Prime] hollywould:
Sorry for the stupid question, but where do I find that email address to email corporate? Thanks
[Asus  Eee Pad Transformer Prime] g0del:
Another success story here in Tucson. At first the customer service rep didn't want to do it because I bought it 3 months ago and because they didn't carry that model anymore, but I kept asking if there was anything he could do and he finally asked coworker who told him to try to process the exchange in the computer and see what it said. Once he did that everything went fine, and my new TF700 is being shipped to the store for me to pick up next week.
[Asus  Eee Pad Transformer Prime] chpimentelpr:
No luck for me... Didn't work...:crying:
[Asus  Eee Pad Transformer Prime] erick0423:
http://consumerist.com/2009/05/updated-contact-info-for-best-buy-execs.html