yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] krispy521:
I can't wait to never buy anything from Gamestop again. They want to sell tablets like the big boys but still have a lame return policy for selling used over priced video games. What a joke.

Asus's customer service isn't much better. They sure took the money and ran with this one.

Good for Best Buy for taking these tablets that should have been recalled in the first place and shoving them back down Asus's throat. Too bad Asus is so shady anyway, they will probably just referb them all into Infinitys.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
I wish. If Asus knew how to turn Primes into Infinitys, we wouldn't be in this mess. Apparently only Best Buy can perform that magic, for their customers.
[Asus  Eee Pad Transformer Prime] slybarman:
Nice. I didn't get my $50 price match back, but I was willing to take the hit on that. My wife did the exchange and I had not briefed her on the price match.
[Asus  Eee Pad Transformer Prime] krispy521:
Oh trust me they know how, but why do they care. They already spent our 500 bucks.

I'll throw this out there too. Out of all the things that have been told/promissed to us from day one from Asus/Gary, how many have pan'd out or been fixed? I can answer that....one which was that stupid dongle.
[Asus  Eee Pad Transformer Prime] joecr250r:
What was the price match deal about?
[Asus  Eee Pad Transformer Prime] krispy521:
Some people got $50 off for a microcenter.com pricematch through best buy. It usually only worked if you live close to a microcenter.
[Asus  Eee Pad Transformer Prime] guthrien:
I have to admit I thought this deal would have been put out someway given the coverage online. Nope.

I bought mine on Craigslist but it had the receipt. I packaged it up and it had an impossible to avoid Prime scratch on it. Unlocked with virtous installed They put us through the hoops, tested the wifi and then not the gps, and I'm looking at an order form for the TF700 in gray!

Probably best I've ever felt about Best Buy. And I couldn't thank this forum enough for letting me know about it. I'm so psyched that I'm getting the update!
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
To anyone who is expecting Asus to do anything or offer some kind of way-to-upgrade (probably nobody on this thread), it is NOT going to happen. I PM'd @Asus_Usa and he basically said to suck it up and there is never going to be an upgrade or refund. To give some credit, they did offer to RMA my prime if anything was over-the-top wrong. (Yeah, after all the horror stories, I would not)
[Asus  Eee Pad Transformer Prime] bjohnston115:
just returned my prime to worst buy and ordered the infinity. It should be at my house by friday. While best buy did the right thing here, it still doesnt take away the fact that they ruined christmas. Pre-ordered the prime 12/4/11 and didnt receive it until 1/10/12 because they didnt have any in stock. MEANWHILE they mysteriously got more in stock on 12/21/11 and let anyone order them and those people got thiers before christmas. Im sure this same scenerio happend to some of you here and im sure some of you here were the 12/21 crowd. Either way it was a mess, i will never purchase anything from them every again. I thought twice about doing this exchange becuase i didnt want to walk into one of their stores. Okay.. end of rant.
[Asus  Eee Pad Transformer Prime] Tlbradshaw:
Same for me. I bought mine online in January. Threw out the box within a week. I walked into Best Buy yesterday with my Tablet and charging cord and walked out with an Infinity that should be shipped to the store by Monday!
[Asus  Eee Pad Transformer Prime] NeoMagus:
Alright, so I'm back with mine!!! I can happily say I went and attempted this back on page 2 LOL!! I ended up with a C7, screen is great, GPS locks instantly inside here, and I'm so glad to report wifi/BT is normal/ acceptable to me, a little less than what my N7 is getting while connected. Way better than the 1-2mb I was getting with Prime! Overall much better so far than my 201 was.

See you guys on the other side in the 700 forum!
[Asus  Eee Pad Transformer Prime] ImYoungxD:
That's great!. Picking up mine at BB tomorrow. I hope I don't get any serious light bleeding and hot pixels like my prime!
[Asus  Eee Pad Transformer Prime] NeoMagus:
I have minor bleeding along the bottom left but much less than on my Prime, if anything was totally worth it so I can use with my headphones with Play Music and Netflix.. now to get this thing rooted once its charged :D
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Holy Crap, man!!! You got to trade a six-month old device for a brand-new improved model and you're whining about the past? What about those of us that are stuck with the Prime and all its particular issues, but aren't fortunate enough to have a Best Buy receipt to make all that mess go away? Perhaps BB had some stock and delivery issues at the launch, but so did everyone (remember the Amazon cancelled-order fiasco?) and BB is the only retailer that's doing the right thing, right now. Enjoy your fortune instead of dwelling in the past. I would have gladly put up with a month of preorder hassle to be able to swap mine out over the counter right now.
[Asus  Eee Pad Transformer Prime] krispy521:
Yeah that is very good customer service. I'm going to start telling all my customers to suck it up and see how far I get.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Two words: N7 preorders. You want horror? Go read that 30,000 post thread.
[Asus  Eee Pad Transformer Prime] sdynak:
She's here charging.. :)
[Asus  Eee Pad Transformer Prime] blackinjun:
http://xdaforums.com/search.php?searchid=52152294

I may not develop or get a chance to help much, but at least I can feel like I contributed.
[Asus  Eee Pad Transformer Prime] jesses_girl:
i bought mine back on December and i bought it online would i be able to do this exchange?
[Asus  Eee Pad Transformer Prime] sdynak:
Dude.. if you're ever in the N.J. shore area I would love to buy ya a beer or ten :cool:
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Ditto for Fort Worth(not Dallas, we don't go there). We all owe you for reporting this.
[Asus  Eee Pad Transformer Prime] drherron:
Dude

Not only did I get a $25 gift card for that 12 day wait, BB was also the store that came up with the Docks though the Order Management sytem like a month before anyone else had them (also learned on XDA). Then in Late January they credited me $50 for a price match and there isn't a microcenter within 100 miles of me...They didn't even make me give the $50 back when I brought the 6 month old prime back.

I am DEFINITELY going back.

---------- Post added at 05:43 PM ---------- Previous post was at 05:38 PM ----------

Blackinjun strikes again....
[Asus  Eee Pad Transformer Prime] NeoMagus:
Well pretty sure the vibration motor in mine is dead. Doesn't vibrate on power up or down or on key press even after toggling the settings uggghhhhh. Everything else is good though. Debating on keeping it or taking it back N7 doesnt have vibro either but damn wish this 100% :crying: Haven't given it the update yet just rooted so hopefully it will come alive but Im pretty sure its defective..
[Asus  Eee Pad Transformer Prime] yumms:
Btw does TF700 also has the slow internal memory issues?
[Asus  Eee Pad Transformer Prime] sdynak:
From my couch.. not bad..huh?
[Asus  Eee Pad Transformer Prime] blackinjun:
Update fixed that and the 64gb uhs1 issue
[Asus  Eee Pad Transformer Prime] texstar:
I might be wrong but I seem to have read the vibration feature was removed in the Infinity.
[Asus  Eee Pad Transformer Prime] Jonphinguyen7:
To those who have already received their inifinty, is the screen definition noticeable, or is it a placebo?
[Asus  Eee Pad Transformer Prime] sdynak:
On my tab 7.. doin update now on Infinity..what a difference without the update.. browser lag gone.. at least it seemed like it.. can't wait to see after the update..
[Asus  Eee Pad Transformer Prime] NeoMagus:
resolution is noticeable to me

mine also didnt find the ota im side loading it manually now ,man the vibrate thing bums me out everything else seems great about this one..
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Mine vibrates. Seems to be kind of going in and out though. And it is now in the upper right now instead of mid-lower left.

Sent from my Transformer Infinity!
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Oh yes, very noticeable. Everything seems much sharper, especially HD video playback.
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Noticeable to me. My secondary keys on thumb keyboard are barely noticeable.

Sent from my Transformer Infinity!
[Asus  Eee Pad Transformer Prime] texstar:
Ahh ok it appears to be the tf-300 they dropped the vibration motor.
[Asus  Eee Pad Transformer Prime] ksharp4444:
There is always the chance some of the other retailers will see the good will that Best Buy is making for themselves and what to get into the game.
[Asus  Eee Pad Transformer Prime] sdynak:
Well said.. X2.. definitely browser is real clean and sharp.
[Asus  Eee Pad Transformer Prime] jesses_girl:
i bought mine back in December and i bought it on best buy online would i be able to do this exchange
[Asus  Eee Pad Transformer Prime] ilostmypistons:
I don't know they both look great to me but the 700 is definitely more refined.

It seems to be working better than my Prime did. If Asus wanted happy customers they would encourage owners to return the Prime for the 700.

Neo

I'm happy you got to exchange you deserve this for your work during the GPS dongle B.S.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Yes that's what I did.

I handed them my Prime and told them GPS, WIFI and BTooth are weak to nonexistent and they said go in the back and grab a Infinity.
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Yes. In post #2.
[Asus  Eee Pad Transformer Prime] Rsmin:
I couldn't believe how easy my exchange was. They didn't even ask what was wrong with it. The swap from the 201 to 700 took all of 10 minutes and that is with her ordering the 700. Like everyone else, they didn't have it in stock, but was more than eager to make the change for me and order it on line, should have it in a few days. Would like to thank the OP for this, because I always felt a little frustrated with being a first adopter on the 201 especially with all the problems it had. Now as someone else said, maybe we are getting the prime we should have gotten last December.
[Asus  Eee Pad Transformer Prime] mritek:
Just got mine from ups amazing and glad I took it back
[Asus  Eee Pad Transformer Prime] sdynak:
one thing I noticed is you don't get the electric vibration feel on the case while charging on the dock with the 700.. still wonder what caused that on the Prime

EDIT - feeling it in the 700 now.. think it started once the dock started charging.. not sure but it is there here.. not a big deal to me was just thinking one strange thing was gone.
[Asus  Eee Pad Transformer Prime] hydroxide:
I can confirm best buy Canada will not let you exchange the prime for a gift card OR exchange for anything. They all only told me to go through ASUS. I guess if you're really up for it though, the prime and the infinity do look strikingly similar... hmm....
[Asus  Eee Pad Transformer Prime] NeoMagus:
Thanks man I am pretty happy I got one with decent wifi/bt/GPS, but I am trying to convince myself vibration is not a big deal.. will prob end up keeping it but thinking about getting the credit back again. I knew there had to be one little thing I would find with it :(
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Lemon?

Sent from my Transformer Infinity!
[Asus  Eee Pad Transformer Prime] NeoMagus:
my vibro is dead, toggle settings, updated, no dice nothing on keypress, or power up/down. All the important stuff is fine though, screen , wifi/bt reception gps no scratches or creaking. More usable than my Prime for sure.. just my ocd telling me take it back while I can
[Asus  Eee Pad Transformer Prime] wctaylor79:
Got my shipping email today.. Now for the wait.. If correct I think they are coming from KY? I'm in FL so hoping before weekend but probably next week.. Feel like I did when I pre ordered prime.. Just hoping for better outcome
[Asus  Eee Pad Transformer Prime] Ricbr:
The exchange worked for me as well. I had a TF201 and really liked it but I was always bothered by the nagging little issues (GPS, WiFi, BT).

I called prior to going to bestbuy and confirmed that I could make the change. They asked what was wrong with it (I told them)...they asked when I bought it (That was on Jan 6th)....they said I can just bring it in for an exchange of the TF700. I confirmed again because I told them that I would be wiping the data from it and didnt want to if I was going to have an issue. They said it wouldnt be a problem. I called back to ask them about the keyboard and they said to bring that in as well since it wouldnt be compatible.

I showed up a few hours ago at my local BestBuy and they informed me that I would need to go to the Geek Squad desk (Uh Oh). If the guy there said it was ok then I could do it. So I told him my situation (The exact issues that we all have said) but I added that I really did like the device and was upset that it had theses issues. I told him that I read online that these issues were very well documented. He seemed to be more happy to help me at that point. Told me to go back to the computer section and order it there then bring the paperwork back up front so they could do the switch.

It should be in the store on the 8th....I had to pay an extra 10 bucks for the newer keyboard dock but that really wasnt a big deal to get an extra year warranty on the device as well.
[Asus  Eee Pad Transformer Prime] sdynak:
Mine came from Ohio to NJ
[Asus  Eee Pad Transformer Prime] Skullmonkey:
Yeah, I'm thinking you got a lemon. Though mine seems to be going in and out of strength...

I'm in Florida and mine came in 2 days of the email. So you will probably get it on Friday.

Sent from my Transformer Infinity!
[Asus  Eee Pad Transformer Prime] jtcarnes:
Bought mine online back in December, got credited $80 by bb.com for shipping issues and a pricematch. Boxed up my Prime this morning, took it back to BB and walked out 15 minutes later with an order for an Infinity. They just refunded me full retail and sold me an Infinity.

Oh, I did have to pay $1.25 difference in sales tax. Ha.

If this thing isn't an amazing piece of hardware, I think it's going to get returned and I'll just wait for the next 10.1" GTab.
[Asus  Eee Pad Transformer Prime] sdynak:
Hey Neo.. vibrate def works.. exchange that puppy.. we learned the hard way with the Prime and got lucky in the end.. don't wait.. maybe until they hit the stores.. should be any day
[Asus  Eee Pad Transformer Prime] NeoMagus:
I'm not gonna wait another week on a new one which will prob have wifi/BT problem my luck now with Asus, def not as bad as some other people have said theirs were in 700 forum, if it goes back I'm getting something else..

It is much better than my Prime was though so I'm really leaning on just dealing with it..
[Asus  Eee Pad Transformer Prime] sdynak:
I suspect you will be pleased esp if you have the dock.. that is the diff & the screen is just beautiful :).. wifi & gps works like it should.. I was getting excessive ANR's.. not one yet after trying all browsers and a few hrs already.. happy so far.
[Asus  Eee Pad Transformer Prime] cromanorn:
Damn dude, your making me question what I should do..... I just got back from best buy. I am a proud new owner of a store credit gift card for the full purchase price of the Prime and the 1 year ADH refund. (ADH prorated of course, but $56.00 refund for 8 months of use isn't too shabby):good:

So... TF700 or wait a bit til something else comes out...... What to do :confused:
[Asus  Eee Pad Transformer Prime] NeoMagus:
It's what the Prime should have been in my mind. Just funny how both I've had now something dead out of the box. GPS on my Prime now vibration.

Not really much else out there right now thats any good is there and Im not patient enough to save it for the Note 10.1 or Surface/ 810, wish I was lol!
[Asus  Eee Pad Transformer Prime] kborer22:
Was able to return mine tonight. Bought online in December, and returned in store in Boston. I was able to get $430 credited back to my card and the rest on store credit. The store did not have any infinity tablets in stock so I asked for a refund. I believe I had gotten a $50 gift certificate from the delayed shipping hence not getting all of it credited back to my card. Now to get a nexus 7 of TF700, decisions decisions
[Asus  Eee Pad Transformer Prime] cromanorn:
I have no patience either. I'll probably order the infinity tomorrow morning at work. I'm too tired to do it tonight.
[Asus  Eee Pad Transformer Prime] micaman:
Well that is a let down. I was going to give it a try at Future Shop on Monday but i figured I would wait until the TF700 was available for pre-order.
[Asus  Eee Pad Transformer Prime] wctaylor79:
Confirmation... Shipping from OH... delivery date Monday.. However prime came early and I am literally the first exit in FL coming across GA border.. Here's to hoping... :)
[Asus  Eee Pad Transformer Prime] diaz2611:
Hello I just received my brand new transformer tf700 from best buy after taking my prime back for manufacture warranty MAN it does feel a lot better and perform better then the prime i get allot more wifi signals the the prime and my GPS actually finds the satellites i really am glad that i returned my prime for the new tf700 how ever bought the prime from Best Buy should go take their tablet back and get the new Infiniti you will not regret it.

And how can I ROOT without unlocking this devise
[Asus  Eee Pad Transformer Prime] erick0423:
Use this for rooting http://xdaforums.com/showthread.php?t=1706588
[Asus  Eee Pad Transformer Prime] cromanorn:
Well, I finally made up my mind. Used my store credit gift cards from the 32GB Prime and bought a 64GB Infinity. Est deliver 8/7 - 8/10. :D
[Asus  Eee Pad Transformer Prime] chmalpass:
Returned mine last night

Returned mine to Best Buy last night, customer service processed it no questions asked with out involving the geek squad bafoons. They even returned the KB dock. Turned around and used the store credit, my TF700 and dock should be here Tuesday.
[Asus  Eee Pad Transformer Prime] guthrien:
So..at this point they must have noticed a sizable movement of people have returned Primes for brand new stock, many with supposedly voided warranties. Has this happened before with any gadgets? I've never heard people patting Best Buy on the back for such liberal policies without buying bad extended in store warranties.
[Asus  Eee Pad Transformer Prime] demandarin:
I think its about to stop. Asus knows about this. they likely wont honor any unlocked devices coming from best buy. best buy will eat up this loss likely..lol oh well. like they say, all good things come to an end. only a matter of time before its shutdown. especially now that tech sites/blogs have reported it. xda spread the word on it. but xda will also cause refunds/exchanges demise. a double edged sword.
[Asus  Eee Pad Transformer Prime] 1SiK1500:
I returned my Prime and Dock last night for a full refund. Best Buy customer service told me he has returned atleast 10 since they have launched.

I'd hate to admit it but i picked up an Ipad 3 and a new dual band router.

The prime is the reason i finally signed up for XDA. Its been great friends! Ill be seeing a select few over around the Galaxy S3 forums..

Best of Luck! :good:
[Asus  Eee Pad Transformer Prime] demandarin:
I don't blame you. enjoy your new ipad3. ;)
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
If, as it seems, this is based on Best Buy's policy of honoring the full manufacturer warranty, I don't think this can just "stop". At the worst, they might be briefed to check and see if the device is unlocked before allowing the return, but otherwise I think they will still wind up accepting thousands of stock Primes back based on WiFi/GPS/Bluetooth/ANR/etc.

This seems like a soft version of the recall that Asus should have done for everyone. Yes, someone is going to eat some money on this. Yes, it might be Best Buy. But I guarantee you that they have gotten themselves some customers for life over this, and Asus has lost many customers for life. The bottom line is that Asus produced and sold a device as high-end premium quality, with a number of significant known issues, and then failed to make it right for the thousands of customers that they disappointed. This could have been a PR triumph for Asus if they had done the right thing and recalled the tablet, but instead it's a PR triumph for Best Buy -- a company that's no stranger to PR disasters.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I'm still sitting here debating whether I should just throw in the towel and take this 700 back for one. I've never really messed with iOS, but with my phones I've generally had good luck with Android. Asus tablets though with quality I'm grasping for straws. I'm trying to tell myself the one little thing wrong with it is fine, but at the $500 premium level I shouldn't have to right out of the box..
[Asus  Eee Pad Transformer Prime] id10terrordfw:
Best buy will not be eating any appreciable amount of money off of this. Unlocked bootloader or not. Asus will be remanufacturing all the ones sent back, and that includes locking bootloaders(What, you think Asus can't relock a bootloader?). They will then sell as refurbished or give as warranty swaps. It is the exact same as in Cell Phones and other devices.
[Asus  Eee Pad Transformer Prime] yumms:
I'm thinking of doing the same, getting the new ipad. How are you liking it compared to the transformer?
[Asus  Eee Pad Transformer Prime] David522d:
I dont have any secondary warranty thru Bestbuy. I plan on bringing the order confirtanf the tablet. Im unlocked and rooted.. Im gonna load up a stock rom and leave it on in the box so i dont have to power it on. Wish me luck. My hdmi doesnt work and wifi/gps/bt is awful.
[Asus  Eee Pad Transformer Prime] houtx2:
For those who have had luck returning their Primes, could you please include the Best Buy store (or city) especially if it was easy and no geek squad questions.

One other question, do the stores currently not have any stock? Is that why they all seem to be sent FedEx? I travel a lot and I'd really just like to go in and walk out with a 700.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Pretty sure they are ship to store most places I put in a couple cities on the store locator and nothing came up in stock. Mine was shipped to the store UPS ground.

I actually just got back from taking the 700 and my Prime dock back. So I am just going to stick it out with my N7, I am done with the Transformer line. Just irked me having yet another problem right out of the box. So now I got the gift card and guess I'm gonna wait on something else. :(
[Asus  Eee Pad Transformer Prime] houtx2:
What was wrong with the 700, if I may ask?
[Asus  Eee Pad Transformer Prime] NeoMagus:
Vibration didn't work. Tried all I could with toggling settings and even after the .26 update just nothing. Shame too since everything else seemed to be fine, wifi/BT was good on it. C7
[Asus  Eee Pad Transformer Prime] 1SiK1500:
I dont want to turn this thread into a review. But Let me just say. It works exactly as expected, very predictable. Until Something big from Android grabs my attention ill hang onto it.

Also note if your purchasing through best buy, They still have a 14 day return window :good:

---------- Post added at 12:33 PM ---------- Previous post was at 12:30 PM ----------

Orlando Florida, Customer Service Only, They didnt have any 700's in stock, but after the issues i had. I wanted to give Asus time to correctly fix those. From what ive read on the 700's forums there still are some hit and miss issues.
[Asus  Eee Pad Transformer Prime] Haro912:
Did they give you the gift card for the prime and you bought the 700 or did they give you the gift card for the 700?