yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] Moricon:
I just got my white one and it still had the problem. Had to black out all the white around the hole as there was a little bit of white showing. Feels good and don't see the dots at all. That is just me though.

Since I had to pull it up to fix the issue I hope it stays put. Will use it a few days and then see if I need a replacement.
[Galaxy S III Accessories] Novarider:
It's clearly not fixed. Everyone that has a white one that had proximity issues on this site STILL HAS THEM!! How is that fixed? I did not make anything worse YOU DID when you refused to issue a full refund for A DEFECTIVE PRODUCT!

I will post a video showing that the proximity issue is not fixed if you need proof.

Just so everyone knows he posted this on my paypal claim. This is a direct quote

"These units have been tested and confirmed working, only a few people on XDA are claiming defective as they do not want to pay a restocking fee. If you look on Rootz you will see that almost everyone is happy. We are currently uploading a video showing that the issue has been fixed."
[Galaxy S III Accessories] Jaytronics:
So, where are the dimond screen protectors at? Lol!
[Galaxy S III Accessories] pmoradi2002:
Sigh I wish people knew how to read

If for any reason you are not satisfied with any of our products, unused merchandise may be returned for an exchange or refund within 30 days from the date of receipt and subject to the provisions below:

• Product must have been purchased via the online store

• Product must be returned in its original packaging. Items returned for either an exchange or refund must be in their original condition and shipped back in their original packaging. They must be returned undamaged, unused and unopened.

• XGear will assess a 20% restocking fee on any opened XGear product

• Original sales receipt must be enclosed (photo copies accepted)

• Unless otherwise indicated by XGear, product(s) MUST BE returned in its entirety to receive a replacement or refund

The product is mailed within 15 days of receiving an RMA form: No return packages will be accepted after this time period. Please return all products via insured parcel post. This shipping method allows for tracking of the package. XGear will not be responsible for lost or damaged packages.

Allow 30-days turnaround time for an exchange or refund request to be processed. Shipping costs are not refundable. No refund will be made on the shipping portions of your order. We do not accept COD. The cost of initial shipping and all return shipping is sole responsibility of the customer.
[Galaxy S III Accessories] Novarider:
Really? Because PayPal just sided with me in the dispute.

Guys if you used PayPal just open a dispute if he won't give you your full refund!
[Galaxy S III Accessories] kms108:
I agree on the terms and condition if the items is sold fit for the purpose and without defect, but the product clearly has design problem that is not rectified.
[Galaxy S III Accessories] lunercrab:
I agree. I mean I didn't have the proximity issues but those dots were just obtrusive for me. But I knew about the stupid dots before hand and although I did email them a day before it was shipped to cancel (they never responded and shipped anyways) I took a chance and tried it. At this point I don't even care anymore as long as I get at least my 80% cost back and now I know better this item is not for me. But if I did have the proximity issues I would fight for a full refund imo.
[Galaxy S III Accessories] pmoradi2002:
Actually we granted you a full refund.
[Galaxy S III Accessories] bhazard451:
The product is too expensive for the users to be beta testers.

I can't bring myself to spend money on something that would be less clear than my $2 protector, which I could re-buy 20 times over. I'd rather go without one.

Good concept, but not quite there yet. The product will become a distant memory if someone starts producing a crystal clear one.
[Galaxy S III Accessories] Novarider:
The email I got from PayPal says this

"We decided the claim for the following transaction in your favor:

Seller's Name: XGear LLC"

How is it that you granted it when PayPal says they did? You are just trying to save face because you were wrong and want to convince people you are the good guy.
[Galaxy S III Accessories] Solar257:
I just wanted to say I'm happy with my blue Spectre screen protector. I don't have an issue with the proximity sensor (I understand that's more for the white models). I can see the dots, but if they're there to protect my product from long term damage then so be it. My Touchpad, and Omnia II had these dots, I wondered why and now I know. They partially show up (because saying they completely show up means you can see all dots all times) on an all white screen but, really? Meh. I deal with it, I'm reading the text not looking at my screen for little dots.

My screen is protected and I don't have to worry about peeling, yellowing, or buying a new screen protector every 6-9 months. I've already shown two of my friends with iPhone's the iPhone version of this product, They liked the idea of a glass screen protector. One issue I'm running into is a little bowing in the middle of the screen protector. When the screen is off, it looks like there is a grease smudge on the middle of my screen. When on, there's no noticeable difference in appearance or function. I'm a little concerned but it kinda makes sense that a .4mm thick on a 4.8" screen might sag in the middle.
[Galaxy S III Accessories] lunercrab:
Yes I would buy again if they made one completely clear.
[Galaxy S III Accessories] cleblanc92:
This ^^^^^^^^
[Galaxy S III Accessories] jitz:
I also have the white one with the proximity issues that still happen with the replacement protector sent by XGear.

Glad to see that I'm not alone. is there anyone here that received a working replacement?

I've spent over an hour trying to align the corrected protector in various ways, and kept the app Proximity Sensor Finder ( https://play.google.com/store/apps/details?id=com.tigermonster.proxfinder ) running the whole time, so I can know when the problem is solved. nothing worked.

I'm not going to flame XGear, since I understand that mistakes happen, and I'm all hopes that they'll address the unhappy customers that received a defective protector by sending a working replacement (which allows me to end phone calls properly :), or a give a full refund.

They've been great so far - responsive, and sent the replacement right away, I believe they'll provide a proper solution to us all with the white Spectres.

I've e-mailed XGear's support (which is pmoradi2002 himself) with the summary of what I experienced. In my email, I wrote to him that the corrected version looks like it was made by hand using a sharpie and he has asked me in reply to take a picture of it, so I did, still waiting for his reply.

If anyone wants to see how the correction looks like, here it is (attached to this post).

Can anyone that received a replacement compare it to the one I received and see if there's any difference? It doesnt look like it was made in a factory by a machine, the circles are not perfectly round and there's still white around the cutouts.
[Galaxy S III Accessories] kabro91:
I have the screen protector working just fine with the sharpie fix only problem is the bowing in the middle
[Galaxy S III Accessories] jal3223:
Not to hijack the thread or anything, but if you guys want a clear version, maybe contact Spigen sgp via twitter about their glas.t line. I think the more requests they get, the more likely they are to accommodate. Although it is already very likely from the response I got. I am going to keep the protector from X-gear as well though. Even though it has its flaws, it seems to offer the most protection at the moment.
[Galaxy S III Accessories] SwervFusion:
Customer Service "Was" great...and quickly losing points with the attitude.

The product is good for everyone except for those of us who have a white gs3 and the white protector...

To claim that it's "fixed" is bogus. I stayed quit cause I wanted to give them a fair chance as the OP .. but it pissed me off when I'm asking them for a solution and I get this..

"All units sent out are tested and confirmed working. If you receive a unit and have the same issue, the installation is incorrect. Please double check the alignment and adjust it accordingly."

So I guess I cannot align a screen protector that that has an exact cutout of the speaker and the home button, right ?? -__- .. Do better pmoradi2002 ..

Your business is only on the otherside of the mountain from me and I can show ya'll its not resolved. We can't all be incompetent. Stay professional with your responses to customers (expecially on xda cause you'll get flamed quick) and offer us a better solution.
[Galaxy S III Accessories] aznkenshin:
I've been actively following this thread, and have been on the edge of purchasing this item. However it's come to my unfortunate conclusion that I will not purchase this item after all. I sympathize for both parties that it had come to this. I, however, will choose to side on the customers on this one. The sentence "Sigh, people really need to learn how to read" particularly angered me.

I don't mean to derail the thread, just meant to share some insight from a /once/ neutral standpoint.
[Galaxy S III Accessories] il buono:
I contacted spigen last week about this and this is what the customer rep said:

Thank you for contacting SPIGEN.com Customer Service Department.

"Hi, my name is ________ from SPIGEN.com.

I do know that the GLAS.t has been brought up during the production meetings,

But because of the curved screen, it has to be further discussed for now. I do apologize that we currently do not have a definite answer yet.

If you have any additional questions, please do not hesitate to contact us again.

Thank you."

So maybe if we keep bringing it up then they will surely try their best to work on it. I apologize for being slightly off topic.

Sent from my SPH-L710
[Galaxy S III Accessories] SwervFusion:
It pissed me off too and is what made me be vocal on my experience. And I understand business. Maybe things don't go as planned and **** happens..but damn, check your emotions, continue working the issue and show that you care and come back with a resolution. That's all we want. We obviously want the product to succeed otherwise we would have shot it down a long time ago.
[Galaxy S III Accessories] jal3223:
I got a different reply when I emailed them this week.

"Thank you for contacting SPIGEN SGP Customer Service Department.

Hi, my name is _______ from SPIGEN.com.

Thank you so much for your interest in our Spigen products!

As of now, we don’t have any definite plans to make the GLAS.t for the Samsung Galaxy S3. However, if there is increased interest from our customers, we may change our production plans in the future. Please check our website for any updates time to time."

Then yesterday I sent a tweet to SPIGEN SGP asking if it was likely. They responded "It is very likely, but no definite ETA yet. Probably around a few weeks to a month."
[Galaxy S III Accessories] pdinphx:
And with 27,000 views, think how many potential buyers XGear just lost with this latest round of posts.

Incidentally, my replacement screen appears sharpied, as well. This is not nearly as irksome, however, as their claim that the problem is fixed -- when, clearly, it is not.

I remain hopeful that XGear will do the right thing ...
[Galaxy S III Accessories] JawjaBill:
Got it. Love it!

Dots? I always rock dark walls so I don't see them. On Gmail, I see a twinkle every now and then ...when I try to see them. The intoxicating feature of the Spectre is the feel. It's like oiled ice. Just can't go back to any level of grippy plastic.
[Galaxy S III Accessories] flawedlegacy:
if the sensor thing is fixed on the white i'd probably still buy even with my Mercury protectors
[Galaxy S III Accessories] 45FGF:
I hate the dirty screen protection, so that will make people feel bad
[Galaxy S III Accessories] SwervFusion:
What are you referring to?
[Galaxy S III Accessories] Jaytronics:
It is nice that that much pressure can be placed on itbwithout it cracking. That test was done with the glass on a flat solid surface and then preasur exerted on it. Now, take that same glass and place it on a gap. You know, with it being held up on its flat but with nothing under the middle. And then exert preasure. It will take far less preasur to break it. Also, nthe harder an object gets from its original hardness the more brittle it gets. The softer it is made the easier it is to scratch. When some one gets scratches on their screen from putting it in their pockets. It is because there most likely is sand in there. Sand has very many minerals that are much harder than Gorilla glass 1&2.

My wife has a Rezound. She has been taking the children to the beach lately for classes on things that she is teaching them. And she puts her phone in her bag. Needless to say, it makes me noutious to look at the screen of her phone because it's brand new and is scratched beyond scratched. Next phone she gets and all others after that will have screen protectors on them. Actuall, even the one she has now is getting one to protect what parts are still good.
[Galaxy S III Accessories] JawjaBill:
You sort of took my statement out of context. It was an answer to someone who asked what level does Gorilla glass rate on the hardness scale. My assertion was that the Spectre was harder and would provide better protection than a bare screen. I also found a rating for the most abrasive sand which has a high concentration of some quartz I forget the name of and it is also softer than the Spectre. I have the Spectre and I love it.
[Galaxy S III Accessories] dmx0:
Any of you guys tried this tempered glass screen protector, which comes in black?

http://www.imusetec.com.cn/goods-290-Tempered+Glass+Screen+Protector+for+Galaxy+S3+-+Black.html

Thinking of matching that up with a black TPU case and voila, a black S3!
[Galaxy S III Accessories] JawjaBill:
Checked out the link ...that screen protector won't fit that phone.
[Galaxy S III Accessories] Novarider:
The camera and proximity sensor holes are one the wrong side... Also it has square corners and the s3 corners are more rounded. Plus in all 3 pictures they put the logo over the home button holes you can't see it Wtf?
[Galaxy S III Accessories] jal3223:
The white one from that site looks awfully familiar......
[Galaxy S III Accessories] kms108:
yeh, it's made for the S3, it has the same shape:fingers-crossed:
[Galaxy S III Accessories] kabro91:
The white one is definitely the one xgear got...disappointed :/

Also has anyone figured out a solution to the bowing that happens in the middle looks like a oil smudge that cant be rubbed out
[Galaxy S III Accessories] jeff.leonard:
I received my replacement today; I installed it and still had the issue.

I checked the alignment to try to get it to work with no luck. Like you I noticed the small white area around the two sensor openings and can confirm they looked just like yours. Notice I said looked, I saw the comments about alignment and decided to try sharpie to fill in the white edges and now the new one works. It is not alignment! The little bit of white is still reflecting back into the sensor even when perfectly aligned.

To me it looks like they placed a sticker on the screen protector and peeled away the part they wanted to black out, then used sharpie or paint to fill it in. The issue with this is they weren't accurate enough with the template and are therefore leaving white.

They either need to get all the white covered in the immediate area or maybe try removing the white and leaving it clear. I would actually prefer that because I can see their black through the screen protector too (and could even before using sharpie again). I think most people are matching their phone and protector so it really shouldn't look strange.
[Galaxy S III Accessories] SwervFusion:
I'm not sure what you mean... I only have the proximity issue..
[Galaxy S III Accessories] jeff.leonard:
I don't have this issue with mine, but I do a VERY good job of cleaning the screen before installing.

Your screen would have had oil on it from using the phone on your face and from your fingers without a screen protector. Do you think that could be what is causing your problem? If so you will need to clean the phone and the protector very well since they will both be contaminated. Be careful not to ruin the adhesive though.
[Galaxy S III Accessories] jal3223:
Mine does it a well, and i have removed mine to make sure the screen and the protector was clean. It's seen in dimmer lights the best, and not visible at all in bright light. I think it is caused by a bowing in some of them.
[Galaxy S III Accessories] jitz:
Thanks a lot for the info!

Can you please take a picture of it after you filled the gap with a sharpie?

would be very helpful to me - I have 2 left hands, and I'm afraid to mess it up... any kind of guiding will help :)
[Galaxy S III Accessories] Pr1meSuspect:
I can't believe I barely heard about the Spectre! Sadly though I won't be getting it after reading through the pages and the issues people have had with the white one. Hopefully something changes since this has some potential if implemented correctly :fingers-crossed:
[Galaxy S III Accessories] Moricon:
The issue is easily fixed. Although I agree it should not be there. I love mine (am getting a replacement though). This time I know to look and make sure there is no while showing at all around the proximity sensor holes. If there is a couple of seconds with a sharpie will fix it.
[Galaxy S III Accessories] Hrc4u:
Put mine on today...prox sensor works ok...(i have the blue) ...easiest screen protection I've put on..but!...the dots are indeed annoying...:thumbdown:

Well...ill use it until something else shows up....

/H

GT-i9300 CM10
[Galaxy S III Accessories] WizeGuyDezignz:
Guys, it's quite obvious at this point that this "company" is poorly run. Being part of a large corporation, I can't even imagine if I treated people the way that some of you have been treated. The short answer is that we would be out of business very quickly.

Just like in any other consumer situation, just speak with your wallets and don't purchase the product. That way things will either get fixed very soon or they won't survive.

Now before anyone jumps down my throat, I'm not hoping that they don't survive. It's quite the opposite, I hope they do. But they won't with this sort of business practice.
[Galaxy S III Accessories] lunercrab:
Well let's hope their customer service is up and up. I returned mine and it was supposed to get delivered today but my tracking information says "notice left business closed" hopefully its not permently closed. Well let's see how long it takes to get my refund. Worse case senerio I can put a claim in with PayPal if I don't get me refund by the end of the week.
[Galaxy S III Accessories] jal3223:
Just updating on an alternative, for those who are interested. I emailed Spigen again about their Glas.t for the sgs3. This was their response.

Dear Jeromy,

Thank you for contacting SPIGEN.com Customer Service Department.

Hi, my name is ________ from SPIGEN.com.

Actually yes we are getting ready for the GLAS.t for the Galaxy S3!

Please check back at our site at the end of August or begginning of Septemeber to see more information!

If you have any additional questions, please do not hesitate to contact us again.

Thank you.

Ok, no more off-topic from me...
[Galaxy S III Accessories] SladeNoctis:
Awesome...can wait for sure :)
[Galaxy S III Accessories] xXJay_RXx:
Great news. I loved the Glass.t on my old iphone. This would be great
[Galaxy S III Accessories] kms108:
It's good to hear that there is another company interested in this market, but this will depends on the coverage of the screen, that makes it the third company for now, to be honest xgear was brave enough to make this first and it is a very good product, but the issue has caused many problems, and the sharpie fix is out of the question, I mean, at first they wanted the customer to DIY, why should the customer fix it when it's clearly a manufacture design defect, which all leads to bad customer service.

Anyway lets just see what the outcome is in the next few weeks or months.
[Galaxy S III Accessories] davpel:
xGear has now apparently gone silent. AFAIK, they haven't posted here or on any other well-known forum in several days. That is not a good sign at all. BTW, I finally got my Spectre to install properly on my white GS3 without proximity sensor issues, but I had to use a Sharpie to modify the "fixed" version of the screen protector that they sent me. I just hope the Sharpie ink doesn't end up permanently staining my screen.
[Galaxy S III Accessories] kms108:
yeh, the op won't show up, I don't think he can handle everyone's complaint on this forum.
[Galaxy S III Accessories] WizeGuyDezignz:
If you look at my previous post, I was afraid of something like this happening. I had a bad feeling that this "company" was poorly run and is probably just a couple of guys running it out of their house. My feeling is that the cost of producing and ordering the product coupled with the issues and returns, they maybe couldn't handle it and folded. I hope that's not the case, but it's bad news that they aren't being active and no response.
[Galaxy S III Accessories] JawjaBill:
I don't believe you should predict the demise of the company because of their lack of participation in a forum. T-mobile never answered any of my questions, rants or raves when I posted them in their Vibrant forums.

Try http://www.xgearlive.com/customer-support
[Galaxy S III Accessories] the~stig:
WizeGuyDezignz is right, its two guys, although XGear does have a small office in San Juan Capistrano. Peter A Gifford is the owner. Poya Moradi works for him and is the person in charge of the development, sale, and support of the Spectre and Fanton screen protectors.

Also, it appears that (and has been my personal experience) the people complaining on the forums are helped first.
[Galaxy S III Accessories] lunercrab:
Well good news for me anyways. They received my protector back yesterday and refunded me full today.
[Galaxy S III Accessories] davpel:
First, by writing that xGear has "gone silent", I didn't mean to imply that they were out of business.

Second, this situation cannot be compared to T-Mo responding to you on their forums. xGear already set the precedent, here and on Rootzwiki. Not only by engaging in discussions with users regarding the product, but in fact using these two websites to openly solicit customers for this screen protector in the first place.

To some extent, xGear's customer service has been decent -- at least in terms of communication. But their handling of this product and its problems has been, IMHO atrocious.
[Galaxy S III Accessories] JawjaBill:
T-Mo's handling of the Vibrant was truly atrocious and they have more than 2 people working there. Never heard of XDA or rooting or roms before the Vibrant.

One comment said they "maybe" folded and my response was to try an official channel for a response. I knew it was a frustration comment.

In other news, I received my 2nd Spectre today for the other GS3 in my castle. I like the product. It serves my needs better than anything else I have tried on the phone. If you price everything else I have tried on my personal GS3, I have spent about $75 trying to protect Gorilla Glass. Go figure!

EDIT: added "maybe" above to clarify per OP of comment.
[Galaxy S III Accessories] kms108:
I'm very curious about the blue protector, is the colour the same as the screen itself with the metalic silver steaks finish, or just a plain solid blue.
[Galaxy S III Accessories] Moricon:
I got my replacement to. I didn't even risk it. I just made sure the sensor would not have an issue and put another ring around the sensor holes with a fine pen.

Very good CS for me. No issues at all.
[Galaxy S III Accessories] cleblanc92:
Plain solid blue, no prox sensor issue of course.