yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] andieknoxville:
The 4.1.1 is available from OTA, but when i press to install the phone reboot then enter in CWM and shows a message that de update was found, try install but give me a erro message that failed, i'm a new user on android, my phone was an iPhone.

Thanks for help :)
[Samsung Galaxy Nexus] andieknoxville:
No, when de signal is dropped i had to take battery out from phone, wait 5 or more minutes than put it back! If i put it back before i have the baseband unknown message on Config > About Phone. And this happens only if i have 3G signal, i see many people saying about signal issues after OTA to 4.0.4 and if i still with "only 2g" selected i don't have signal drop or disable the data, then i don't have any problem

Thanks for help :)
[Samsung Galaxy Nexus] Sgtpanda:
If it's the status 7 error it's because OTA's require stock everything I think, including recovery.
[Samsung Galaxy Nexus] andieknoxville:
How i do that? A update can resolve this problems?

Thanks :)
[Samsung Galaxy Nexus] Sgtpanda:
Not sure if it will fix the problem, I think it's in the kernel you have as that's where WIFI is managed, however you could try and if that doesn't work change the kernel.

Instructions on how to update to official 4.1 are here however if you want to then accept the OTA afterwards when following Method 1 do not delete/rename /system/etc/install-recovery.sh and CWM will be overwritten by stock and you should be able to accept OTA's.

Note: If you don't want to lose your data then you could try skipping the "Wipe data/factory reset" step but do that at your own risk, I skipped it and it works fine though.
[Samsung Galaxy Nexus] andieknoxville:
i will try OTA's, if dosen't fix what do you think about FuguMod kernel ?

Thanks for help
[Samsung Galaxy Nexus] andieknoxville:
someone? a little information, when i have this problem the option to turn off the data disappear, than i have to take out battery wait five or more to get signal again
[Samsung Galaxy Nexus] TheRidge69:
a "different" kinda phone problem(?)

I looked through most all of these forums and couldnt find anyone with the problem im having. Not sure if it's me or what...

My problem is that when I flash some roms, my phone doesnt work. (yes im on sprint and only using toroplus). Well, yesterday, for most of the day, everything on my phone worked. When I got up this morning, It hadnt charged, and I lost my dialing again. Some ROMs I flash start off. When I go to settings> about phone> status under "Network" it says "unknown" and under "service state" It will say "no service" then checking on "Moblle Network State" It'll say "unknown"", sometimes my phone number shows up, sometimes it doesnt, Most times I cant make outgoing calls and when anyone calls me, it does a half ring and directs my callers straight to my voice mail. Is anyone having this problem too? And if so, how did you fix it? It frustrates the hell outta me and I think I should just go back to ICS although I dont want to. HELLP!!! :-/

Thanks,

Ridge :)
[Samsung Galaxy Nexus] TheRidge69:
P.S. I forgot to mention that Im on a Sprint phone and that Im running Houng81's AOKP Aug1 version Baseband: fg01, the kernel that came with the ROM, Ive even replaced them a few times and nothing does any better. Forgot to add this to my prior text LOL sorry, that just gave me away as a n00b huh? HEHE

Ridge :)
[Samsung Galaxy Nexus] beekay201:
It's a great kernel.

Doing the OTA might solve it since it will update (i think) your bootloader to lc03, you still on kk15. If it doesnt, use fastboot and update manually. To run an OTA with cwm installed, you need to download the update.zip from dev section for the OTA you want to run, but do it through cwm (like flashing a custom rom).

Sent from my tf201
[Samsung Galaxy Nexus] andieknoxville:
I read in another forum that the "factory" folder is the efs on the Gnex, and maybe my phone was with this folder corrupt, if i get a backup of another Gnex thats everything is working and restore to my Gnex will be resolve the problem?
[Samsung Galaxy Nexus] andieknoxville:
Well i'm from brazil, and i have a question, sprint is CDMA? If the answer it's YES, do you flash a CDMA rom? if you flash a GSM rom it doesn't work
[Samsung Galaxy Nexus] scottspa74:
Thanks for this post. I bought my mom a sprint gnex for mothers day, and sprint is pushing a 26mb ota. I put TWRP on her phone and rooted. Do I need the stock recovery to do the update, does the update break root?

Sorry, not familiar with Sammy or nexus devices, I've always used HTC. And the nexus forums are kinda hard to navigate because of the way it's split up.

Much thanks to anyone.

---------- Post added at 12:26 AM ---------- Previous post was at 12:25 AM ----------

Do not flash a GSM ROM on a CDMA device/radio.
[Samsung Galaxy Nexus] andieknoxville:
I had update manually to 4.1.1 factory image, the bootloader has been updated, and the problem still here, maybe this is an efs folder corrupted?

If i get a backup from a gnex that all is working and restore will be fix ?

Thanks
[Nexus 7 General] baggy247:
Hi, I just wanted to share my (so far) great experience of returning my Nexus 7 for anyone thinking of doing so in the UK.

I have a 16GB with the screen lifting issue so I emailed support on July 20th explaining the issue and that I would like a replacement.

I wasn't expecting a reply any time soon, especially since they stopped taking new orders, but was hopeful that maybe they did this in preparation for all the replacements needed.

On the 23rd I received an email with details on how to return my tablet, with a link to a personal cart where my replacement order was already set up. This went smoothly and I got my order confirmation straight away. It was explained that once the replacement arrives, I would have 21 days to return the original and so an authorisation charge was placed on my card for the amount of the new unit, in case I didn't return it.

Again I was thinking it's not going to be here any time soon, but I was fine with waiting as long as I got my replacement.

Today (the 24th) I received an email confirming that my order has been shipped, complete with a tracking number from TNT!

Hopefully it will arrive in the next few days and I will be sure to post an update when it does.

View attachment 1219455

UPDATE: My replacement device has arrived! See this post
[Nexus 7 General] Doncastrian:
Thanks for info, gives me more confidence in buying one now
[Nexus 7 General] bluesnow:
How did you contact them cause I put a return thought on 19th via wallet. I also rung a free phone number to nexus devices and spoke to an nice American man. He said he would forward my detail to the right department and should expect an email 48hrs which I havent . I've had nothing. Please!
[Nexus 7 General] baggy247:
Go to the Play Store website and click on "My Orders & Settings" at the bottom, then find your Nexus 7 and click "Help Center", then "Questions about my order", then select your country and "Returns and refunds".
[Nexus 7 General] Dr.Paul:
I've heard nothing from the play store after asking for a return. That was nearly a week ago. Google are absolutely useless and I will never buy a device off the play store again. Ever.
[Nexus 7 General] sfletcher83:
Just had my replacement device despatched too (6pm).

Phoned google about it when it arrived last Thur, had email straight away, recieved RMA email Monday morning, placed order immediately, then recieved shipping info today.

Could be because mine was screwed ... dead touchscreen.
[Nexus 7 General] bluesnow:
i get this We're sorry, but the information you've requested cannot be found. Please try searching or browsing the Help Center. when clicking Questions about my order. this could be a very long call on hold :(

---------- Post added at 09:49 PM ---------- Previous post was at 09:45 PM ----------

Cool! nice man sorting now. mine is left hand bezel btw
[Nexus 7 General] baggy247:
I got that problem when trying to do it from my tablet but it worked fine on my PC
[Nexus 7 General] bluesnow:
strange im on pc on chrome :(
[Nexus 7 General] Glencairn:
I think the time of day you call has a bearing. I took no more than 5 mins to get through to both Asus UK and Google but I rang just after 8:00 on Saturday morning. I got the acknowledgement email within an hour (or so) and the promised 'within 24-48 hours' RMA email this morning.

While I think their communications during the order/pre-delivery stage left a fair bit to be desired I really cannot fault the support so far in trying to get me a replacement N7 that is fit for purpose. I feel for those who have taken ages to get through as I'd have been serious p'd off if it had been me. Waiting and waiting for the emails would also have been hugely frustrating.

Just my £0.02 worth
[Nexus 7 General] Warren_Orange:
Please update us on what the replacement is like as I'm thinking of returning mine due to screen lift, but I don't want another the same.
[Nexus 7 General] baggy247:
Hmm, try this link:

http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2693239&from=2693239&rd=1
[Nexus 7 General] baggy247:
I will do, I really hope the one I receive doesn't have the same problem or even worse something else wrong. Hopefully ASUS identified the problem and fixed it for new units.
[Nexus 7 General] xenon1024:
Hi,

I received mine last Wednesday 17th (so that's almost 7 days in my possession), I have the screen lifting issue, but am yet to decide if it is bad enough to warrant asking for a replacement. I have yet to really test the cpu/gpu of this so will play games as a stress test. I think the lifting gets worse with the heat produced. btw Nvidia's Glowball App is good demo to quickly make someone go ooh.

Questions:

1) How bad was your lifting? How easy was it to decide from "meh, good enough" to " no way, this is going back pronto".

2) How confident are you of receiving a replacement that has no screen lifting issues?

If the returns seems as easy as you make out, it is making my decision easier. BTW do you have to return everything or do you get spare cable and charger out of this?
[Nexus 7 General] baggy247:
The lifting wasn't so bad at first, I probably wouldn't have noticed it if I hadn't known to look for it. However it does seem to have gotten worse over time, I often get a creaking noise when I'm not purposefully pressing the bezel. For me it's a big annoyance because I know it's always there and even for £200 I want my device to be exactly as it was meant to be.

As for the replacement, I'm not too sure. Hopefully the speed at which they accepted my request and shipped a replacement out means that they know this is a common problem and have made sure it won't happen again. If I get another unit with the same problem I will be very disappointed in both Google and ASUS.

I'm assuming that I will receive a completely new package as they told me to return the old one in the original packaging.
[Nexus 7 General] xenon1024:
Take care to avoid hoop jumping. In this case of 'defective goods' we have a right for refund or exchange with the seller (Google Play, Tesco, Currys).

This is different to a return "because I don't like it", which we have no legal right to. Of course most companies offer RMA because its standard practice and customer service.

Distance selling regulations is also disapplied once you open it (you can only do things that are reasonable as if you were physically inspecting goods in a real shop before committing purchase).

If they have none left for a replacement, I am somewhat content for a refund. I've had a taste of the tablet, I can always buy it again later, when I am confident issues have been fixed. But this is the worst case annoying option.

support.google.com/googleplay/bin/answer.py?hl=en-GB&answer=2411741&topic=2453057&ctx=topic#GB for info.
[Nexus 7 General] baggy247:
Its here!

Wow, its here already! That makes it just 5 days since I requested a replacement to me actually getting it delivered. Its looking good so far, no problems that I can see just from looking; definitely no screen lift at the moment (see the attached pics for comparison).

The only problem is I didn't receive a shipping label to use to send my old device back... I'll be contacting support about this soon.
[Nexus 7 General] njfkdzxfm:
1st, hope u to get the new one ASAP, then, u really give me encouragement to buy something.
[Nexus 7 General] xenon1024:
Whilst you have both, are there any clues in serial numbers, or batch numbers on boxes or 'about tablet' that it is a different manufacturing batch or lot?

I'm assuming good manufacturing practice such as iso 9001 that products have traceability...

Take care to remain anon on forum.

Even if replacement has defects we still have the same statutory rights
[Nexus 7 General] baggy247:
I don't really know what I'm looking for but I can't see anything relating to that.
[Nexus 7 General] eager27:
@tomjon123 - my first RMA was also on 24 July - I received the shipping label last Friday so there might be some truth in your particular case being messed up.

The labels are sent out by computer 2000 in Basingstoke, and it is their account that is used to pay for the shipping costs.
[Nexus 7 General] Warren_Orange:
Just rang up about my return label.

I pressed 'warranty support' by accident not 'returning nexus' option.

Guy wasn't sure what to do so ended up speaking to his supervisor. He told me I would receive an email within 48 hours with further instructions.

More waiting.
[Nexus 7 General] charco83:
My advice to those needing to RMA would be to NOT request a replacement. Buy locally or not at all. Google clearly don't have a clue. They should be offering free devices to those who have had to deal with this ridiculous process.
[Nexus 7 General] andyb949:
No, distance selling regulations apply to faulty goods as well. It's section 3.57 for anyone interested. It states that they have to pay the cost of returning faulty goods.

It was only after I quoted that to them that they agreed to send me a shipping label.

Of course, that was last week. It still hadn't turned up yet.
[Nexus 7 General] :
I've repeated myself far too much on this forum, so I put links in my sig, please read up on your statutory rights:

You don't have to return good within 7 days.

You don't have to pay costs of returning faulty goods

You may have to pay costs of returning working goods if you change your mind.

Bear in mind, you have a duty of to take reasonable care of goods. ie try not to fix it yourself.

Conduct yourself reasonably and fair in emails or calls. I'm sure Google Support Staff are getting it in the neck...

Remember: ****ty customer service and bad retail experience is not a breach of SOGA.
[Nexus 7 General] eager27:
... post no longer necessary ...
[Nexus 7 General] :
Yeah you're right, no idea what I was trying to say last night. Amended :) I'm no legal expert.

I have my third device, all working so far. Still need to send my second device back though. I have a hilarious email chain that I might post up.
[Nexus 7 General] eager27:
OK, thanks - I'll edit out my response. Just didn't want people getting false expectations or fear of acting unlawfully.

Acting reasonably is a good approach :)
[Nexus 7 General] knaxx:
Hi,

I just moved to the uk a couple of months ago so I have a the question if I am still legally allowed to return my device to google and get my money back. Here is the situation:

I pre-ordered the nexus ( on 29th June) an received it at the 18th of July. I have the lifted screen problem so I contacted google for a replacement unit at the 30 July and again at the 7th of August but I haven`t heard anything from them since then. So while I reading through this thread I am wondering if I also still have the legal option to send my device back to them and get my money back? Or is there only a limited time range I can do that? I am not familiar with this RMA stuff....

thx

K
[Nexus 7 General] andyb949:
I would say you can get a refund.

The date you first reported the problem is more important than when you return it, and you contacted them after 12 days, which is even within the time limit set by Google search policy, let alone the law.

So long as they haven't processed your replacement, and it sounds like they haven't, you should be able to request a refund instead.

You need to contact them and tell them that since they haven't acknowledged your previous messages you would like to return the device for a full refund instead. Also be sure to ask them to send you a shipping label, as it isn't your responsibility to pay for the return.

When I emailed them about them paying my postage I asked them to pass the email to a manager to deal with, and I also quoted the distance selling regulations. The reply I got was the first one signed with an actual person's name, rather than the anonymous "Play Store Team" that had been on all their other messages.

I suspect they do take the legal stuff seriously if you make it clear you know your rights.
[Nexus 7 General] gavinfabl:
If my labels don't arrive tomorrow, I'm going to use royal mail special delivery and send them both back. One goes to Computer 2000 and the other to the Nerherlands. I will enforce all my legal rights and get refunds for the devices and postage.

So sick of this saga. It's crazy poorly organised. This should be a simple setup.

I have already raised a dispute with my credit card company.
[Nexus 7 General] lininjim:
still no returns label received, so I sent them a rather pointed email, the reply I got said that a replacent label would be sent with my replacement device!!!!!!

AARRGGHH

they have no 'kin clue
[Nexus 7 General] charco83:
Think I'm up to around 30 emails to Google now. Utterly useless. Tomorrow/Tuesday is credit card dispute day. Clock's ticking, Google.

Where's my money?! http://www.youtube.com/watch?v=ZomwVcGt0LE
[Nexus 7 General] gavinfabl:
Tomorrow is nearly a week after my last phone call to Google and still no return labels.

This is good service.
[Nexus 7 General] gavinfabl:
Well I called Google again, and ended up speaking to a supervisor. Not very helpful other than my email of complaint this evening and label saga has been escalated. And that's the best they can do. Other than give my the email address of the legal department at Google.

Does anyone know the email address of Larry Page or Eric Schmidt?
[Nexus 7 General] charco83:
Raised a dispute with my credit card company. Have to send in the email where they state they'll refund alongside my evidence of posting the device. Can't believe I'm having to go to these lengths. Decided I'm not going to bother buying another Nexus 7 even from a bricks and mortar. Google are an absolute joke.

Think Larry pages' email is simply larry@google.com
[Nexus 7 General] origin_of_symmetry:
Finally got 2 returns bags in the post today.... but it looks like I only have 1 RMA.

Both bags seem to be allocated to the 1 RMA for the first device only and not for the second. So I can send only one device back.

Be another phone call to Google then....
[Nexus 7 General] Warren_Orange:
Got my return label today as well.

Do I just go onto the tnt website and book a collection date?
[Nexus 7 General] lininjim:
Still waiting for my returns label..... :(
[Nexus 7 General] r_tait:
Booo

Well .. just got my replacement device straight from the Google Play store.. not impressed at all :(.. I would think a replacement device would be a new one but sadly it is not. I could tell this was someone else's tablet that was returned and deemed worthy to go back out or just a really sloppy Google employee was playing with it. First thing I noticed was that there was sticky sh*t like dirty hands were holding it on the back (food stains). Second the tablet was already in USB Debugging mode out of the box and was already running the update which a new unit would not have. The USB plug was also not put in the box correctly and the cardboard was just crushed under the plug. This one is a C70 which is the same as my last one. This one also has screen lift and the speaker is crackling at 70% volume. Really was hoping to get lucky and score a good one. I think I will just ask for a refund and wait it out a bit. Just cant believe the device was dirty .. like they don't even wipe down the back :(.. plus I paid for a new unit not some dirty returned / opened unit. Ah well...
[Nexus 7 General] Warren_Orange:
Feel sorry for you bro.

I exchanged my 8GB and was hoping to score a C70K but I received a C60K like my first one. It also looked like it had an earlier serial number too (you'd think they'd send the latest serials). It definitely looked like it was refused on the door by someone and returned to play UK as the corners of the box had been battered a bit, The screen still has lift like my first one, although not as bad. It hadn't been opened previously. I will probably just keep it and return my first one and be done with it.

I really can't be bothered chasing around to get a third one. I just want to send my first one back and get the hold taken off my card.
[Nexus 7 General] gavinfabl:
That's dreadful.

No labels still.
[Nexus 7 General] bucksexington:
My UK label arrived today. Of course, this eight days after I returned the device. They're a clusterf**k.
[Nexus 7 General] Flattice:
I finally got my postage label through the door today for my original N7, received on the 19/07.

Now I'm awaiting delivery of a second replacement - hope the label delivery will be smoother this time. Also hope for a better display and no screen lift. So far both devices have had screen lift and one suffered from a lot of ghosting.
[Nexus 7 General] lininjim:
I phoned them again tonight and I've found that I've been charged for the fraking replacement as well.

Now what do I do? jeez
[Nexus 7 General] Warren_Orange:
Can anyone help.

How does one use the postage label sent. Do I need to fill anything in on the label or just leave it as it is?

Any help would be appreciated.

---------- Post added at 10:08 PM ---------- Previous post was at 10:07 PM ----------

Just ring them up and explain. Must be a mistake on their part.

Are you sure its not just a hold? Everyone with a replacement sent out has a hold on there card until Google receive the defective device back. Its not a charge just a hold.
[Nexus 7 General] Deckard79:
Google received my Nexus 7 back on 27th July (they signed for it - I posted it Royal Mail Special Delivery).

Still no sign of refund, or even a refund email.

NUMEROUS phone calls. Their new thing is, since a week ago, they've been passing it to their 'Specialist Team' who are to get back to me 'in a day or two'.

I have not been contacted by a 'Specialist Team'.

Furthermore, I've asked for their phone number or email address so that I might be able to contact them myself. But Google Play support, conveniently, don't have a phone number and won't provide an email address.

Does this 'Specialist Team' even exist?

I'm absolutely fuming over this. Really, really hate Google. Will never buy from them again and have half a mind to close any of my accounts associated with them.

---------- Post added at 10:28 PM ---------- Previous post was at 10:14 PM ----------

I have contacted BBC Watchdog.

Lets see what happens.
[Nexus 7 General] navodwickra:
I've got my replacement unit today, fortunately it was a brand new one. after I switched it on it did indicate there is a system update. I wasn't keen on installing that because I was planning on flashing CM10 :)

anyway the return label came with the replacement unit (surprise) and the return address is somewhere in Netherlands. Can you confirm what was your return address on the return label ?
[Nexus 7 General] jonkrav:
So I have two devices to return and I recieved a label with a bag today to send it back to TNT, do I put both my devices in the one bag? Or do I wait for a separate label for the second device?
[Nexus 7 General] Warren_Orange:
Yes it goes to the Netherlands.

No, you should get two separate bags/labels if you have two to return. You need another one. You need a unique RMA number for each return. I don't think you can set up a single collection with two numbers.