yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] DaveDodd:
Well an update on my replacement Nexus 7....I clamped the left side of the screen, let it heat up for a while then turned it off and left it clamped for the rest of the day. I've just checked it & had a play and so far it is sitting flush and staying that way.

However...I ran a dead pixel test and this replacement unit is COVERED with stuck pixels, I'd say 7 really bright ones and at certain angles about another 4 or 5 less noticable ones.

Needless to say...This unit will be going back.
[Nexus 7 General] thephased:
Has anyone received a shipping notification for their replacement recently? specifically for the 16gb model?
[Nexus 7 General] nxt:
16gb waiting for replacement, placed last monday. Nothing yet.

I think we're screwed.

Gonna be few more weeks. sigh
[Nexus 7 General] funkyboy1281:
Only thing I got is in the email where it says estimated shipping is less than one week and I got that email yesterday.
[Nexus 7 General] thephased:
I placed a replacement order this past Sunday myself. Yeah, it might be a while longer =/ We gotta hang in there and be patient. They're still catching up with a lot of orders, I'm sure. At least some of us still have our original (defective) device to play with. I haven't sent mine back yet because I was hoping to wait until I got the replacement to be sure it wasn't any worse than my original.

Interesting, I didn't know the Google Play Store sent those types of emails out. If you don't mind me asking, when did you place your order for a replacement and was it an 8gb or 16gb model?
[Nexus 7 General] funkyboy1281:
Called up google on the 23rd and the guy was very helpful. I didn't hang up the phone until I got his initial email explaining it would get sent to someone in the service department or something like that. Then I received the ups label, return instructions with the rma and then I ordered the replacement and got the order receipt and you can see in the corner the estimate of less than a week. I got all of those emails on the 24th. 16gb also.
[Nexus 7 General] 11440:
I'm posting this from the replacement (8GB) that I received from Google Play today. I'm not ready to call it yet, but so far I haven't experienced screen separation. I've watched some Netflix, and the left side of the tablet feels warm, so I'm hopeful that the screen won't start bulging later after multiple heating/cooling cycles.

The glass on the Nexus 7 that I returned was lifting out of the frame on the left side by about a millimeter when I took it out of the box, so this is a big improvement.
[Nexus 7 General] thephased:
Oh I see. Thank you for posting that. I received that same replacement order confirmation email, but under shipping status it just says "not shipped".
[Nexus 7 General] edgie13:
If you root and then run Google Wallet, it tells you that the device isn't compatible. So they do know if the device is rooted.
[Nexus 7 General] dstu12:
Give google sometime to fix the problems. They are more times than not really good to their customers
[Nexus 7 General] funkyboy1281:
Google wallet loads fine for me and I'm rooted. I get no warning at all.

---------- Post added at 10:06 PM ---------- Previous post was at 10:04 PM ----------

I've nothing but good things with them, except the first guy I talked to who obviously had no idea what he was talking about. I asked if they could switch my cards since the original one had to be blocked. Of course he said no but never informed me that I still had to option to change it after they attempted to charge. Otherwise just treat them with respect. Things happens that are sometimes out of their control.
[Nexus 7 General] dru858:
Just received my replacement. My first one had one dead pixel, some image retention/ghosting and then developed a whole column of dead pixels. The replacement came resealed and with all sorts of fingerprints on it! Oh, and don't forget insane screen lifting on the left side! Both will be going back for a refund. I don't want to risk getting stuck with having to RMA this thing over and over =/ Really wanted to like it!!! Adios Nexus 7. And major adios to ASUS tabs. I had a Transformer Prime for like a day before I noticed a bright splotch on the screen and horrendous GPS/WiFi performance. Maybe if the next Nexus tab is made by a different manufacturer... sorry.
[Nexus 7 General] mihirdshah1:
I don't if you guys thought about this whole replacement process this way, but if you really want another one, you can actually order the 16GB N7 from the store today! I really needed to buy one for my gf but its out of stock everywhere and even on the play store. Just call Google and ask for replacement, they will ship you a brand new nexus 7. Don't return the old one and you get to keep both :)
[Nexus 7 General] wynand32:
You're kidding, right?
[Nexus 7 General] mihirdshah1:
Nope. I never said the replacement would be free if that's what you meant to ask.
[Nexus 7 General] Requills:
I got my replacement from Google today.

Brand new device, screen isuue fixed, no noticeable problems. :)
[Nexus 7 General] ikn0wagh0st:
Even if he did, he would get charged.
[Nexus 7 General] dstu12:
You also have to remember this is all knew to google. They have never had a product that is really only available through them .. yes a couple resellers did receive a few but not nearly enough to calm the demand. I'm sure they will stand behind this
[Nexus 7 General] mihirdshah1:
All I meant to say was there is way to purchase a new 7 even though you can't directly purchase it from the store. Offcourse you would need to be an existing N7 16GB owner to be able to order by calling google.
[Nexus 7 General] edgie13:
That's weird. I get this:

http://support.google.com/wallet/bin/answer.py?hl=en&answer=2467510

Wallet still works, but Google obviously knows that I rooted my device. Would this hurt me if I ever needed to send it back for warranty?
[Nexus 7 General] funkyboy1281:
I'm pretty sure Google isn't logging anything. There is probably something within the app that can tell if your device is rooted. There was some vulnerability with Google wallet and they recommended not to use wallet on a rooted device. That's why that message appears. Just do a reset and relock and you should be good to go if you need to send it in.
[Nexus 7 General] rayandreas:
well, i got my replacement today and everything seems OK..i sa ok because the creeking isnt there but the upper left side is barely raised. its haedly noticible compared to my old N7. I will be keeping this one and will just pray it stays intact! I seen the video of the dad and son camping with one so Im leaving in the morning to camp and give this puppy a try in the woods. I may have withdrawals from xda though... :silly:
[Nexus 7 General] john.2011:
Order my replacement today... I'm from NY its said take one week for my 8Gb ... let see
[Nexus 7 General] funkyboy1281:
Just got an email from ups my choice showing that my replacement will be shipped with an expected delivery of friday. So it looks like it was a 5 day total turn around for me. Not sure what's going on with others replacements though.
[Nexus 7 General] stingfeelgood:
Ordered a 16GB from the Play Store on June 29. Received on July 17

I put in an RMA request via Email on the 23. Got a response on the 24th with all the UPS Label, RMA Form and custom Checkout link. Said it would ship in less than a week. Thats the last I heard. No shipping confirmation just yet.

My issues were screen separation (which I could probably live with) and speaker distortion (which I cannot live with) Some websites are actually selling the speaker assembly for 20 bucks and it is extremely easy to replace but I figure this thing is brand new....no reason not to RMA. Hopefully I get a brand new one as my receipt says I will. And I sure hope that my replacement is not worse than my original. Not sending my original order back until I get shipping confirmation.

With that said, Google, without even talking to a real person, has been pretty good about everything.
[Nexus 7 General] SupaDupaFly24:
I called Google Play Store on June 19th and they said they would send me a replacement, I still have not got it yet! I have the 16gb version btw...

Edit: Just got an email about my replacement yay!
[Nexus 7 General] lostradiant:
Just got an email from Google saying my replacement has been shipped! I'm really surprised that it shipped so quickly. Hopefully the screen separation issue has been sorted out and this one doesn't come with any other problems.
[Nexus 7 General] jrpbulk:
Just got an email google play that my 16gig has shipped.
[Nexus 7 General] BamAlmighty:
Yeah... just got an email saying my replacement 16GB shipped.

I am going to sacrifice a homeless person in hopes I get a perfect one.
[Nexus 7 General] steevp:
My 16 GB replacement also shipped today. Guess I'll have it on Friday.

I'll post when it arrives
[Nexus 7 General] xmurio:
I've got the replaced unit today. What a surprise, it's even worse !!

It's creaking on both left and right sides now. Even worse, the display is defective. After I switch to a new display, some images on the last one will still be slightly visible. What the ...?

This is almost a turn off. I'm wondering if Google just wants to push me towards Apple. I heard that every new Android system Google releases is always beta version. Now does it mean every tablet Google releases is also beta?

Frankly, other than the separation screen on my first Nexus 7, everything else is good. I really like it. I was searching for a case and maybe other accessories for it. But now, I'm really disappointed. Both of the Nexus 7s at my hand were put back in the boxes. I just don't want to see them again.

What should I do? Do the replacement again and start to pray? Or just ask for a refund?
[Nexus 7 General] steevp:
If this happens to me I'll probably just ask for a refund and wait a while before ordering another one.
[Nexus 7 General] nickles96:
I think you should just relax. and i dont mean that in a condescending way.

sure, it's a bummer .. and a bit disappointing.. but it is what it is, and everyone knows darn well Google will not leave us in the lurch!

this will all get sorted out. dont let this hardware experience get you so down.. granted, i know it might be easier said than done.

Enjoy the software experience of Jelly Bean. it's unrivaled. (no flames please - i also have an ipod/iphone/imac in the house)

Just follow the returns process... read up on the forums, and get to know your way around the OS.. you will be happy in the end.
[Nexus 7 General] AttachedSilver:
Mine does the exact same thing, every time I hold it in portrait the left side creaks and feels like its going to fall off. Going to return it to staples tomorrow

Sent from my Nexus 7
[Nexus 7 General] Kagedin:
I called Google on Sunday for a broken headphone jack, it would only play audio on the right side, everything else was perfectly fine with it, as soon as I got off the phone I received an email with my shipping label and a confirmation of my RMA with the included link for "purchasing" another one. Purchased it yesterday, didn't have the funds to cover their hold on my account so I had to wait a few days, just got an email saying my orders been shipped, tracking number isn't working yet though I'll update when I receive it. All in all its been a pretty quick and painless process.
[Nexus 7 General] flathead031:
Called for an rma as well for lifted screen and horrible battery drain while on standby. I got the shipping label email and link to order again while on the phone.
[Nexus 7 General] pxlitup:
I'm doing a return. Although the Google warranty was a major selling point for me to order my second unit from them, the build quality is just too poor.

Minor, minor left side screen lifting again, and this time an infinite number of dead/stuck pixels.

I have faith in Google, but they're being cagey about this screen lifting defect, and maybe that's because these issues can only be resolved by ASUS.
[Nexus 7 General] stingfeelgood:
Just received shipping label creation..2nd Day Air. Should be here on Friday
[Nexus 7 General] dancingcrab:
many etoDoes

Likewise!
[Nexus 7 General] gmikesell:
I'm having the same experience. Called Monday, scheduled to receive Friday. All told, a fairly painless experience.
[Nexus 7 General] nosferax:
I'm very much curious about whether or not the replaced Nexus 7s still have the lifted screen issue. Subscribed to this thread, keep reporting plz :)

I have contacted Google and have the link to RMA, but am still waiting to see if there is a point in doing it.
[Nexus 7 General] dru858:
My replacement has BAD screen lift! And the one I was replacing had none though it developed a column of dead pixels. So don't hold your breath! Just got off the phone with good to RMA this piece of crap so I can get a refund. Sorry to be the bearer of bad news...
[Nexus 7 General] matthewr87:
I should be getting my third tablet today. I am not holding my breath though. My second one had worse screen lift than the first, and it also had a non-responsive touch screen.
[Nexus 7 General] mkiker2089:
The column of dead pixels is something I've seen personally. I'm a little surprised we haven't seen more of it mentioned.

I have had three. Well I started with two and had to exchange one. It seems the return rate really isn't all that high actually. We just see it more clearly with the forums.
[Nexus 7 General] tartloch:
got my replacement N7 today. had the same issue with screen lift on the left. creating a new RMA but for a refund this time.
[Nexus 7 General] spencer88:
My replacement shipped yesterday. I'm curious as is it's going to have the same screen lifting problem my launch one has.
[Nexus 7 General] JDHokie:
You think Friday? I got a shipping notification at 1:30 am EST ... so I assume it will go out today, 2nd day air will get it here Monday. Overnight would have it here tomorrow.

That notification means that it's ready for UPS, right ... not that it's on a UPS truck/plane?
[Nexus 7 General] matthewr87:
Just went to Staples to pick up my third tablet. I opened it right in store and the screen was also lifting -- the worst of the three. This one was transferred from another Staples store in another area of the province. The manager at the store said he would contact the district manager and the distributor about the issue. The display model in the store also has the same problem. Overall I'm 5 for 5 when it comes to tablets with the screen lift (including two display models I've seen). Needless to say I asked for a refund.
[Nexus 7 General] stingfeelgood:
Yes, I believe you are correct. The label was created yesterday but I'm sure it wont be moving until today. So yes, a Monday delivery is more likely
[Nexus 7 General] JDHokie:
I may be wrong (or it may vary depending on what warehouse your N7 ships from). My tracking info just updated and is scheduled for a delivery by EOD Friday.
[Nexus 7 General] Superblaze:
I got an RMA email from google today but no RMA form attached; strange! I dont know what to do next? :confused:
[Nexus 7 General] Joynted:
rma

You have to call or email back and ask them to attach it in another email. Same thing happened to me.
[Nexus 7 General] calvin4001:
Just ordered my second replacement. My favorite part of the email: "sorry to hear your replacement was defective. ASUS told us they were no longer shipping defective devices" obviously, that's a lie.
[Nexus 7 General] funkyboy1281:
Haha that made me laugh. Until Asus decides to implement six sigma into their company I'm not going to believe anything along the lines of "Asus told us..."
[Nexus 7 General] cykoduck:
Just RMA'd my first 16 for flicker and left side lifting.

Anyone whose 2nd was worse keep the the first and just send back the 2nd? This would be my desire since it's usable as it is just annoying since it's new.
[Nexus 7 General] noneabove:
To call what number should I use? When I called their Toronto one it just rang for 20 minutes and I gave up..

Also their other number that I get from here http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware doesn't work :/
[Nexus 7 General] goinskiing:
Anyones RMA completely processed?

Just got my shipment notification and it will be here tomorrow.I have had the screen lift issue from day one.

Has anyone's RMA been fully processed yet? I have developed a couple small scratches on the screen without a screen protector as I am waiting for the new one to arrive but have still been using it normally. Would they even bat an eye at that in the RMA process and ding me? (though no one really knows but those doing the RMAs) They are small scratches and not super noticeable but scratches none-the-less. Thoughts?

I had to get the lighting just right to show it. The glass is not near as tough as my iPhone 4S. This is just from regular usage in 7 days. :(
[Nexus 7 General] john.2011:
Mine come next week. I post later
[Nexus 7 General] stingfeelgood:
Mine Was just updated as well for delivery by end of day friday
[Nexus 7 General] jrpbulk:
I am not sure what they will say but those ARE NOT small scratches.
[Nexus 7 General] kieso:
They definitely need 6 sigma. I worked for Sony for 10 years and they were all about six sigma and of course cleanliness! This company should be ashamed of their products.
[Nexus 7 General] goinskiing:
Well, my small I mean light, not deep and obvious in almost all lighting.
[Nexus 7 General] AndroidExpert04:
I want one so bad, is it worth it?
[Nexus 7 General] funkyboy1281:
Glad someone knows what I'm talking about. Managing for Quality was one of my hardest college classes I took but I learned a crap ton from it...but apparently Asus has never heard of it.
[Nexus 7 General] noobandriod:
Those are some deep scratches. Honestly I think you either have saw like finger nails or pressing way too hard on the screen with you finger nail or have sand paper like hands. I've let my baby niece play fruit ninja on my N7 whole week and it still looks perfectly new. You have to remember these are not marketed as scratch proof, they are scratch resistant. So far I have not come across a scratch proof device yet.
[Nexus 7 General] hullbay:
Yeah, those aren't small scratches dude... And there's no way they came from "light usage". Realistically, what did you do? Lol
[Nexus 7 General] goinskiing:
Ok, maybe small wasn't quite the right word, they are long, but by no means deep. Honestly, I have been babying it for the last 6 days that I've had it so I'm not quite cure what happened. The screen lift has only gotten worse in that time though.

Anyways, I was wondering if anyone's gotten word back on their return.

---------- Post added at 02:47 AM ---------- Previous post was at 02:13 AM ----------

I would classify it as a hairline scratch, if it weren't it would at least be visible from most angles. Anyways, my point being the screen lift is much more pronounced than the scratch is all.
[Nexus 7 General] hullbay:
That picture doesn't look nearly as bad, that's crazy.
[Nexus 7 General] goinskiing:
The original picture I set up took many tries to get the right angle to show the scratches. A couple of points I was trying to make were:

1. My phone has seen much more abuse with pockets, keys, some falls, games, elements, and there are less scratches on my phone. I will be putting a screen protector immediately on my replacement as the N7 seems more prone to scratches.

2. The screen lift and popping noise are much more pronounced and noticeable than the scratches for sure.
[Nexus 7 General] calvin4001:
Second replacement's label has been created.
[Nexus 7 General] matthewr87:
I seriously doubt that scratches on the screen will void your warranty and/or return privileges. If you were returning or exchanging BECAUSE of the scratches, then that would be a different story. But if your unit is defective in some other way (an obvious manufacturing defect) then I don't think you should have any issues. That just wouldn't make any sense.
[Nexus 7 General] goinskiing:
Thanks, that was kinda my thoughts as well, my replacement comes today so hoping there's no other issues.
[Nexus 7 General] SupaDupaFly24:
My replacement just arrived! Everything seems great so far *knocks on wood*
[Nexus 7 General] nam3less:
Got my replacement 16gb.

No issues on this one.

Had horrendous light bleed on the last, similar to this:

http://www.phonearena.com/news/Google-Nexus-7-light-bleeding-issue-being-reported_id32489

And under low brightness the screen would turn black rather than just really low brightness.
[Nexus 7 General] hafai:
My (first) replacement N7 just arrived. Everything looks great so far. The long sides of the screen were a little loose (but the screen wasn't lifted at all, it was flush with the bezel) so I opened up the back and tightened them up a little bit. Hopefully nothing else is wrong with it. If so, this one is a keeper.
[Nexus 7 General] goinskiing:
UPS comes around 7pm EST to my house, but it will come today. I already shipped my screen lift one back today. The replacements sounds better for a lot, giving me hope. I think if this one has it I will just get a refund which I'd hate to do because I love the N7!
[Nexus 7 General] Metallice:
I just got my first replacement in the mail. On my first one the speaker was busted and crackled above 50% volume.

The new one has a defective display. About half as bright as the original and if I lower the brightness to under 20% the display shuts off...

*sigh* here we go again
[Nexus 7 General] wynand32:
Got my replacement this morning, first thing I checked out was the screen lift. Definitely there, and probably more pronounced than my first one. It's charging now, so I'll have to report back on dead pixels and such.

So, yes, the screen separation issue hasn't been resolved. If that's all that's wrong with this one, though, I'll likely just keep it. Put it in a case and I'll forget all about it, unless I keep coming here and reading these threads. :D

Update: let me add that neither of mine have had any "creaking." They've both felt plenty solid, it's just the screen is lifted a bit. Honestly, if my first one hadn't had a dead pixel in just the wrong place, I would have cancelled my replacement.
[Nexus 7 General] Metallice:
Man I wish the screen lift issues was the only problem I had with both of mine. Broken speaker, broken display...

(Funny because neither have any screen lift, both just as raised on left as right. Even after heat/gaming)

I would keep it if I were you.
[Nexus 7 General] goinskiing:
Double post...
[Nexus 7 General] regalpimpin:
Ordered the 20th, Received 16gb today.

Left side definitely moves. Although its not above the bezel or anything.. Not real noticeable looking at it, feels spongy though.

Transformer prime's had the same issue. I don't expect that Asus will ever truly fix it.. Just luck of the draw.

I'll probably see if tightening the screws helps. But this should be the latest batch and it's still there. I didn't have the double taped box, BTW.
[Nexus 7 General] acrproject:
Just received my replacement N7 16 gb, so far the replacement feels more solid. The left side of the screen doesn't feel spongy like the first N7 and no screen separation right out of the box.
[Nexus 7 General] Joynted:
lame..

Just received my replacement and yep the screen is raised on the left side. I'm probably just going to keep it.
[Nexus 7 General] H4zyBuddha:
Got my replacement and it has more severe screen separation than the first. Send my replacement back 10 minutes after receiving and have filed a second RMA. I don't expect absolute perfection, but I sure expect more than what I've gotten. If the third is messed up I'll be getting a refund. $15 extra for shipping, wasted a $20 screen protector and have spent way too much of my valuable time dicking around with their poor quality control- awful disappointed with the Nexus 7 experience thus far.