yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] aznknightz17:
Yea I got the replacement on Thursday and been trying it out right now. The sensor is still not working properly and still wont turn off. I'll be shipping back both item and getting a refund.
[Galaxy S III Accessories] zen0s:
There is no solution other than cutting hole where proximity sensor is. I scrapped off paint all around that area and I'm still having issue. I still don't understand it works on some users though?

So frustrating, wish S3 had flat screen so sgp could make glas.t -_-
[Galaxy S III Accessories] sunilj75:
:good:
[Galaxy S III Accessories] SwervFusion:
I've had my white one since it released and here's my final take on it ..

I know that dust, lint, etc. can collect around the edges, and it's an eye sore at first, because you notice it of course, but over the course of time you won't care. The screen stays on and it's not going to affect the adhesive of the protector. I haven't even used a case in a few months (dangerous) and my phone just goes straight into my empty pocket.

Back to the dots issue .. honestly, after all this time I've forgotten they existed.

And the proximity problem .. okay .. I accepted long ago there was no manufacture fix. So if you still have one, I just turned my proximity sensor off (I forget where .. maybe in the dialer options I think) and when I'm on the phone I just manually press my power button on and off so my cheek doesn't hit the buttons ..

I wish I didn't have to go through all that, but there is now another product on the market .. but I'm not going to pay another $30 for it..
[Galaxy S III Accessories] hanhav:
Anyone got reply from Xgear recently? I sent them 3 messages already concerning refund but no answer.
[Galaxy S III Accessories] Moricon:
No
[Galaxy S III Accessories] zen0s:
They actually sent me an email saying they are working on the refund process. I assume they are pretty busy at the moment, try emailing them again or wait and see they have really good customer support.
[Galaxy S III Accessories] vertner82:
well it looks like i wont buy one of these
[Galaxy S III Accessories] hanhav:
Ok. Have to wait couple of weeks and and if no answer, make a dispute in Paypal.
[Galaxy S III Accessories] Jaxidian:
FYI, some of the white ones do work. I have an updated one (no dots) and there isn't a single proximity sensor problem. Been using it ~2 weeks now - working on a review. That doesn't help most of ya'll but there is hope for some who may have it on the way. Just be super careful to align everything *perfectly*.
[Galaxy S III Accessories] stan.s:
OT: I was in the mall the other day and there was a Ghost Armor booth. They wanted $30 for front and back shields..plus install fees. The guy actually had a gs3 and put matte finish on the back, and glossy on the front. While I liked the feeling of the grippy back, my finger sticking on the screen sucked, as well as the few bubbles, and cuts to make the plastic fit the curves were unsightly. I decided to walk. There was a line of iphone 5 people waiting.... Looks better on a flat phone.
[Galaxy S III Accessories] Subiegsr:
Is the proximity sensor issue still a problem with the new models of the spectre glass? I'm highly considering this one because it covers more of the screen than the Spigen Glas. I do not want to have modify it to get the protector to work properly.
[Galaxy S III Accessories] zen0s:
It's 50/50 chance :( It does work on some but still handful of people including myself reporting it doesn't. Xgear said my proximity sensor is defective but I don't think so, because it does what it's supposed to just not with spectre.

I noticed one of xda member's screenshot of proximity sensor finder shows 5.0cm max supported proximity and power consume of 0.75 mA, but on mine it says 8.0cm and 1.3 mA. Seems like not all S3 have same calibration, maybe that's why it's causing this issue. =/
[Galaxy S III Accessories] Ricey:
Mine says 5.0cm max as well and I don't have any issues with the sensor. FWIW I have a pebble blue S3. Maybe either calibration is different on some S3s, at some point (or from the beginning) Samsung has been using different sensors in the S3, or they use different sensors for the different colors.
[Galaxy S III Accessories] Moricon:
Blue has never had problems from what I read only white.
[Galaxy S III Accessories] smoothiex:
Mine is 5.0cm to, if they get the blue one updated maybe I'll give it a try.
[Galaxy S III Accessories] Moricon:
Well just ordered a new one. We will see.
[Galaxy S III Accessories] zen0s:
Damn, I guess my sensor is too strong lol..... This could be the culprit of proximity sensor issue!

People who have issues with proximity sensor using spectre, could you please download "proximity sensor finder" and let us know what it says? Seems like 5.0cm is normal and works with spectre.
[Galaxy S III Accessories] JawjaBill:
Downloaded and got 5cm.

LIVE! ...from T999 Tapatalk 2 Broadcaster
[Galaxy S III Accessories] Subiegsr:
Ah I see. It seems like it's more of the screen protector issue than the actual phone I would say. Doesn't seem like the Spigen Glas has any issues with proximity. Now I'm on the fence of taking the risk of getting the Xgear or just getting a regular non Glas steinheil protector instead. I'm planning on getting a white s3 btw.

For those with the Xgear glass, do you have any issues of lifting on the edges at all? I will be getting my s3 in a couple days and want to just install the screen protector fresh when I open the s3 box lol.
[Galaxy S III Accessories] hanhav:
Mine is also 8.0cm and have problem with it.
[Galaxy S III Accessories] Ricey:
True, I should have clarified that I have the pebble blue S3 with the white protector people are having issues with. Sensor says 5.0cm and no problems with the white protector.
[Galaxy S III Accessories] zen0s:
So anyone with higher than 5.0cm max support will run into proximity sensor issue?

I think xgear should let customers know about this, so that way seller and cusumers don't have to go through long dreadful exchange/refund process.

If you are thinking about getting xgear spectre, please download "proximity sensor finder" from play store and check what the max supported proximity range is on your S3.

5.0cm = works with spectre

8.0cm = does not work with spectre
[Galaxy S III Accessories] sfetaz:
I have version 2 blue with an extended battery and case from hyperion. The screen protector gives me no problems. S and proximity sensor works correctly. It has the dots which for some reason doesnt bother me. They are most noticible on bright white imagery and in sunlight.
[Galaxy S III Accessories] zen0s:
Battery and case doesn't affect proximity sensor, what's your proximity sensor range set to? 5 or 8cm?
[Galaxy S III Accessories] dave1977nj:
So I have the the original blue one and I'm not spending more on a revised version, any chance on getting a revised replacement?
[Galaxy S III Accessories] hin83:
Sorry, but you have to buy a new one, if you want the revised version.
[Galaxy S III Accessories] xXJay_RXx:
Wait so if you have a defective one, they won't replace it with a revised one, forcing you to buy a new one? Wooooow what a low blow to the consumers
[Galaxy S III Accessories] sfetaz:
How do I check this?
[Galaxy S III Accessories] xXJay_RXx:
App in the play store called Proximity Sensor Finder
[Galaxy S III Accessories] Moricon:
There was no mention of a defect. Stop making assumption. They have been very good about replacing defective units. Defects have only been on the white one anyway. As with any product changes will be made as lessons are learned.
[Galaxy S III Accessories] sfetaz:
The last distance reported it says is 5.0 cm.
[Galaxy S III Accessories] zen0s:
Lucky you, it's definitely the S3's proximity sensor problem. I don't understand why Samsung couldn't make it all the same...

Please check your proximity sensor using "proximity sensor finder".

5.0cm = works

8.0cm = will NOT work
[Galaxy S III Accessories] drxngo:
Anyone know if the updated version without dots has been released for the pebble blue?
[Galaxy S III Accessories] LOL_EVO:
Yes. I just placed an order 5 minutes ago from their website.
[Galaxy S III Accessories] smoothiex:
If that's true, I'll from them since my ifeel order failed to go through.

---------- Post added at 05:06 PM ---------- Previous post was at 04:52 PM ----------

Placed an order for the pebble blue.
[Galaxy S III Accessories] Jaxidian:
I have a blue SGS3 with a new-gen white Spectre (no dots). It works perfectly for me. I get 5.0cm on the Prox Sensor finder app.

I have a CLNR coming tomorrow (also blue) - I'll update here if it comes with a different value. I also plan on reviewing how well the screen protector moves from the old phone (after a couple weeks of use) to the new phone.

-Jax

UPDATE: My new CLNR phone also has 5.0cm in the app.
[Galaxy S III Accessories] smoothiex:
I have 5.0cm as well, I can't wait for it to arrive.
[Galaxy S III Accessories] LOL_EVO:
Just got an update and my pebble blue just shipped. It should be here on monday or tuesday. I'll update as soon as i get it installed.
[Galaxy S III Accessories] smoothiex:
Mine shipped as well, I ordered mine from amazon.
[Galaxy S III Accessories] Crisisx1:
i was thinking of getting this screen protector but i am worried that it will not fit well with my otter box defender case because the case's edges might lift up the screen protector..

has anyone used this screen protector with a otter box defender? thanks
[Galaxy S III Accessories] Crisisx1:
I just ran the proximity sensor app and this is what it said.. Is this good or bad
[Galaxy S III Accessories] zen0s:
You should be good to go. Problem only happens to proximity sensor with 8.0cm max support.
[Galaxy S III Accessories] dave1977nj:
Yes a lesson learned never buy anything from XGear. I have a POS blue one with sparkles in the screen and a rainbow! Weeeeeeeee!, customer service sucks! :laugh:
[Galaxy S III Accessories] kevindd992002:
Screen protector aside, what does an 8cm proximity sensor mean? I have 8cm on my device.
[Galaxy S III Accessories] Moricon:
I would say that make it more sensitive.
[Galaxy S III Accessories] pdinphx:
I would be cautious about placing any stock in the 5 vs 8 cm distinction.

My sensor tests at 5cm, but the newest white Spectre continues to null all proximity functions.

I still appreciate the protector's other positive features, so I've chosen to endure this one quirk.
[Galaxy S III Accessories] pmoradi2002:
Funny you talk sh!t considering we got the new models of the Pebble Blue in. I'm sure if you had emailed us and been reasonable a replacement would have been sent to you.
[Galaxy S III Accessories] mondrus17:
Does XGear make a black version of the screen protector? Just wondering cause I have a black I9300. Thanks!
[Galaxy S III Accessories] kevindd992002:
And then there goes agin the rudest customer service representative of all time!
[Galaxy S III Accessories] Crisisx1:
Jeez that is some pretty horrible customer service... Doubt I'd give them my money
[Galaxy S III Accessories] Moricon:
I think it more rude to expect something for nothing.
[Galaxy S III Accessories] kevindd992002:
Definitely. He keeps teeling that he has hiw own opinion when outside of the company, blah blah blah, but in the end which gets all the bad image? It's the company he works for. If I had the contact number of his boss, I will direct him to this forums and I bet he will fire that guy immediately.
[Galaxy S III Accessories] pmoradi2002:
Might have it within the next few weeks.

:good:
[Galaxy S III Accessories] tedkord:
I've got the original pebble blue, and really hate the dots. (In fact, I took it off they bothered me so).

Is there any consideration for original customers who got this version? There's no way I'm paying again for another, and it kind of irritated me that I paid that much for a product that made my screen look like it was covered in little water droplets.
[Galaxy S III Accessories] pmoradi2002:
Of course, as I said before send us an email and we'll set something up.
[Galaxy S III Accessories] sidmuer:
I received mine a couple days.

It went on great. Looks nice and clear.

started to use phone, and noticed the sensitivity is way off now.

The protector is dead on. And I actually like the recessed feel of the home button. I also love the protection factor considering my last phone got a screen smash. So any little help is nice. But I can't deal with the sensitivity loss. Especially while browsing. I will scroll. It will stutter here and there. I will add pressure, and sometimes this is ok. But not comfortable for me. When I scroll over links, it randomly, more often than not, clicks one of the links since it sees my finger(s) as coming off the screen, and then back on. Really annoying. I think I am ready to take it off today ( 3rd day ) and put on a shieldz screen protector I have as a backup.

EDIT:

I may have received a defective glass? I dunno. I don't want people running off and dismissing this product on my experience alone. Especially if I received a defective product. I will contact customer service and let them decide if they wish to send me another to try, or a refund.

I have read the some people have even BETTER sensitivity with this glass. For me, however, it is the opposite.

EDIT2:

My order was Oct 2 2012 and it was for the white Spectre for S3 if anyone is wondering, as I am reading here some white ones were defective from quickly looking back some pages. So I may have gotten a defective glass.
[Galaxy S III Accessories] clninja:
Ill buy from xgear
[Galaxy S III Accessories] husq510:
I have 8mc proximity sensor and bought white one 2nd edition and just DONT WORK!
[Galaxy S III Accessories] pmoradi2002:
PS- Be sure to mention that we spoke on here and mention your username.
[Galaxy S III Accessories] husq510:
Be carefull if you dont return the

All packaging retained

Original invoice included

They wont give money back.

This product JUST DONT WORK within 8cm S3 proximity sensor. It suck!
[Galaxy S III Accessories] tedkord:
Sorry, been away and haven't read the back thread. I'll email.
[Galaxy S III Accessories] Jaxidian:
So I just swapped my Spectre from my old SGS3 to my new one (warranty replacement) and I initially had the same proximity sensor issue that has been widely reported even though I never saw the issue on my old phone. Both 5cm via that utility. I knew it wasn't due to a defective Spectre so I investigated some...

Turns out, the problem was that the top of the screen protector had a gap under it. The solution: push harder to get a better seal with the adhesive. No problems since after 2 days...

You folks having problems with the newer models, have you tried this?
[Galaxy S III Accessories] dave1977nj:
Ok so what do I have to do to get a replacement? If I mention my username you might just not give me anything in return since we have had great conversations on here. LoL Seriously though how can I get a replacement for my original blue?
[Galaxy S III Accessories] Tellymon:
I say if a customer is being ridiculous or out of hand then treat them accordingly. Screw kowtowing to ridiculousness, that just makes customers act even more out of line down the road when dealing with another customer service rep.

Act appropriately, with respect and courtesy, and respect and courtesy will be shown. Act like a dog and get treated like a dog.

Thats my kind of company.
[Galaxy S III Accessories] pmoradi2002:
This is what upsets me. You publicly complain and make accusations then once you find out there are replacements you try to score a free one. Without an apology or any remorse. Like I said before, send us an email through the website and be sure to include your username and we'll see what we can do.

Pretty much how it's been.
[Galaxy S III Accessories] LOL_EVO:
So excited today. I checked the mail and had a package from XGEAR. The revised version of the pebble blue showed up today. I have it installed with the otterbox commuter case and everything is flawless. There are NO sensitivity issues or proximity issues. I'm on my lunch break so I don't have time to take pictures or do a review. I'll try to do one later today.
[Galaxy S III Accessories] Skander1998:
Just clearing something up

"*Before purchasing, please download "Proximity Sensor Finder". If your unit is 5.0cm, then you will not have any proximity issues. If your unit is 8.0cm, then the Spectre will NOT work with your proximity sensor. This is due to a hardware issue on the S3."

No, it is

NOT

a hardware '

issue

', the sensor is just more sensitive and the holes need to be a little wider for it to work.
[Galaxy S III Accessories] pmoradi2002:
It is actually a hardware issue that Verizon has confirmed.
[Galaxy S III Accessories] Skander1998:
Tested myself.

I have an 8cm sensor.

If you try to approach anything to the sensor from the right side it get's it even if it's about 4 mm away, on the left side, it gets items about 2mm away.

Try it yourself, the sensor is just stronger and more sensitive.
[Galaxy S III Accessories] komugi:
I have gotten the original version as well as the 'fixed' version, neither of them worked for my SGS3 8cm proximity sensor, is there a fix to be out for a 8cm ones?
[Galaxy S III Accessories] Skander1998:
They clearly mention it won't work for the 8cm sensor.

I got a peice of glass and experimented to find what is the cause, i cut approximately their size around the sensor and it didn't work, added more space on the right side of the sensor and it worked, they just need to make that holes bigger.
[Galaxy S III Accessories] SwervFusion:
I just got a Outterbox commuter case for my SGS3 with the tempered glass on... I don't know why I didn't get it months ago... A+++
[Galaxy S III Accessories] Jeurum_92:
I want to check with the proximity app but it's not working.

If I open the app the screen stays black and after a couple of seconds the app closes, again and again...
[Galaxy S III Accessories] smoothiex:
My spectre didn't come this week :(

Hopefully next week!
[Galaxy S III Accessories] zgoo07:
I am waiting for my order too....
[Galaxy S III Accessories] nick1217:
It sucks. Got a "revised edition". Proximity still doesn't work. Tested with the app before I oredered 5.0cm of coarse. Been emailing them for 4 days trying to return it still in my possession a week later. They average 1 email back every 2 days. Wish it worked, but the revised edition is even a piece of ****! Now cmon and let me return it already .

Lol and they said I get 20% less when I return it for restocking!
[Galaxy S III Accessories] Clevinger:
I purchased both the old Spectre and now the new one. My proximity sensor reads 5.0cm normally. The new model does not fix the proximity sensor issue. I tried repositioning it several times. I was able to get it to work only briefly. It seems that the following issues break the proximity sensor:

If the glass is even slightly dirty.

If the screen is not perfectly positioned.

If the screen is even slightly too far from the proximity sensor (say +250 micrometers). Due to it's proximity to the adhesive strip siding, this is entirely too possible.

Because of how finicky their "fix" is (they removed the white/blue border between the two proximity sensor cameras and the anti-UV coating). I suspect XGEAR is trying to preserve their investment in cut glass and changing everything except that which would require a redesign of the glass cutout.

I am returning my screen. Until XGEAR gets their act together and actually cuts out the area around the proximity sensor, I would recommend avoiding this product. Also, at least for my first purchase, the glass cracked on the top right corner within a 1.5 months.
[Galaxy S III Accessories] zgoo07:
received mine today, have not ran into any problems.

i will report back if i run into any problems....
[Galaxy S III Accessories] Hrc4u:
I must been very lucky when i installed the 1st version..blue..on my s3..no issues at all with sensor...and i have the 8cm... :)

Now waiting for new version without the dots... let's see if that works..

Gt-I9000 Cm10
[Galaxy S III Accessories] pmoradi2002:
Let's be completely clear here.

10/18 You originally state that you altered the glass by cutting it with a knife.

10/19 We respond that we would accept the return however due to the alteration a 20% restocking fee would be charged.

10/19 You ask for a replacement.

10/19 We respond saying that in this instance a replacement would not be suitable.

10/22 You ask how to get a refund.

10/23 We send you all the information regarding a return.

10/23 You reply back with "Okay I need 1"

10/24 You ask for return information again and complain that the customer support is too slow, even though this was sent to you the day before.

10/25 We state that the return information was in the previous email.

10/25 You now say that the item is scratched up and want to know if you will be charged the 20%.

10/25 We respond that per the original email a 20% charge will occur due to the item being altered.

:good:
[Galaxy S III Accessories] smoothiex:
Ordered from amazon and still waiting, hoping it comes tomorrow.
[Galaxy S III Accessories] komugi:
I was wondering, my phone has the 8mm sensor -- and I was one of the original people who preordered the item, but never got it working, would it still be possible to process a return/refund? -- Since it has been stated that the neither the fixed version nor future revisions will work with the 8mm sensors.
[Galaxy S III Accessories] Skander1998:
Their excuse is bull too, they claim it's even a hardware issue, well.. guys the glasszone glass protectors are working with 8cm sensors.. yep.

And you probably won't get anything back, still worth trying, send em an email.
[Galaxy S III Accessories] smoothiex:
Still didn't get it, amazon said it would arrive any time from october 19-26. I'll wait until Wednesday next week and then contact amazon.
[Galaxy S III Accessories] zgoo07:
It has been couple of days since I started using the glass protector. No problems for me....
[Galaxy S III Accessories] jinosong:
Can we get an official statement from xGear regarding the 5 and 8 proximity sensors. Will the 8 work with your protectors?
[Galaxy S III Accessories] tedkord:
I just want to throw in my $.02. Pmoradi (sp?) had been getting a lot of flack here, but my experience has been good.

I bought the original pebble blue. It had the dots, and I didn't like them. I think I might have stated here that I disliked them, but I never asked for a refund or return. (I also had some sensitivity issues, but never any proximity issue)

Two weeks ago, I happened back upon this thread to see they had released a new version without dots. I asked about it here, Mr. Pmoradi responded, told me to email the company. A few days later I got an email stating that a new one had been sent to me free of charge, and I didn't even have to send the original back.

I haven't read the whole thread, so I don't know the history of the disagreements here, but I thought I ought to give my positive testimony.

Oh, and as an aside, I figured out that my sensitivity issues were due to the case I use (trident kraken) not having enough room for the Spectre, and causing some flex in it, not the product. Works fine without the case. So be warned, if you have this case, it will look like it's fitting, but it's not. I'm going to possibly try trimming some of the rubber interior case a bit to try and make them work together, once I confirm I can buy a replacement rubber interior.
[Galaxy S III Accessories] molopasm:
Does the newest blue revision have the dots on it? Looking forward to trying this if so.
[Galaxy S III Accessories] smoothiex:
No it doesn't. My order didn't arrive yet but could be held up in customs.
[Galaxy S III Accessories] tedkord:
No dots.
[Galaxy S III Accessories] pmoradi2002:
Most users with 5cm do not have problems, however some (~5%) still are having issues with the proximity sensor (White Spectre only).

With the 8cm, more than 5% of users as having issues. You can still sue the White Spectre however you would need to disable your proximity sensor.

If you want no issues and do not want to risk having your proximity sensor not work then go with the Pebble Blue Spectre, as it is near perfect now.