yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] frozndevl:
Got my first replacement a couple of days ago. My original unit had the screen flicker, a nasty creaking from the right side, and some lift (which I fixed by flexing the back cover). This new one has what I think is a brighter screen (a good thing), no flicker, and just a bit of the lift, but even that seems to be improving. I will probably end up keeping this one unless something horribly wrong happens in the next few days.
[Nexus 7 General] drstk:
got my 16gb replacement last friday. my old one had the screen lifting problem. So far, my rma model is perfect. no screen lift after 6 days of use and zero screen flicker.
[Nexus 7 General] funkyboy1281:
Just got my third tablet (after returning my initial and first replacement). My first one had an epic screen lift going on. First replacement had a dead pixel. Third one seems much better. Very minor screen lift and no creaking at this point as well as no dead pixels. I've decided to stick with this one since it's just too much of a hassle for me to keep sending these back. At $249+ I think I can handle some screen lift as long as it doesn't become worse and I'll be keeping a case on it most of the time so I won't have to notice it.
[Nexus 7 General] untilcomplete:
Just received my replacement and had yellow discoloration on the bottom of the screen. Called the support number and hopefully third time isn't too bad.
[Nexus 7 General] wallrat:
I got my replacement last Friday to replace my screen lift. It was perfect for 5 days and then the speaker blew. Luckily I hadn't sent the original unit back yet. I swapped the speaker and my unit is perfect again.
[Nexus 7 General] Hapapake:
Anyone notice on the replacement order that the item description says

"Nexus 7 16GB Tablet US - New"

as opposed to the original order saying

"Nexus 7 (16GB) - The first tablet from Google. Thin, light, and designed for Google Play."

Now they are back in stock on the Play store, does it seem like the have a "new" version that is fixed?
[Nexus 7 General] wynand32:
Both of my replacements have said that. I think it's just a way of designating replacement vs. original purchases.
[Nexus 7 General] Metallice:
Or that your replacement is a new nexus 7 and not a certified refurbished or whatever

Anyway... Got my third one today. Only minor lift on the left and typical min brightness flickering. Everything else perfect so far. Left side is almost flush with the silver trim. Very small difference from the right. But no sponginess or flex. Feels solid. Thank god. 3rd time's the charm...

Good luck to everyone else. I know it sucks.
[Nexus 7 General] saadi703:
Anyone has sent the original device for RMA with the back sponge removed?
[Nexus 7 General] noneabove:
Has anyone sent in their device rooted/unlocked/running a custom ROM ?
[Nexus 7 General] saadi703:
I have received email from Google as well as the shipping label but now I am confused whether to send it or not because I have removed the back sponge to fix the screen lift issue.

If my device do not cross axis while laying down then I would not replace it as I have fixed the lifted screen issue.

Also I am thinking what if the new one is worse then my current one. I have seen many people posting here that their new device was also defective. Any serious advice would be appreciated.
[Nexus 7 General] General Rookie:
traded one bad n7 for another

The first N7 i received a few weeks ago came with a blown speaker. Any audio above 30% was pure crackle/static. I just got a replacement N7. The audio is great. Well, kinda flat and a little distorted at 100% volume, but the speakers aren't blown.

On my first N7, the screen was fine. No separation at all. My replacement N7 has screen issues. The glass is lifted above the bevel on the left side. I KNEW this was going to happen. Their backup stock was built before/during the launch. Asus hasnt made corrections to their manufacturing yet. Maybe in a few months. Anyways, I'll be contacting Google to let them know that the replacement isnt satisfactory. But for now, id rather have a lifting screen than zero recognizable audio.

For those readers out there, is it worth fixing the screen issue? If its really easy, I dont mind. But at the same time, I feel cheated that I'm having to risk breaking/damaging my new N7 because of their crappy manufacturing.
[Nexus 7 General] Solange82200:
I just posted that mine was perfect a couple posts ago, and last night I noticed the screen flickers when on low brightness. My first device is on its way back to,google, haven't gotten the 250 hold taken off yet, and at first when I called the girl told me she would send me a replacement right away without putting another 250 hold, but i,told her the link wanted to,charge me again. She put me on hold , and then came back and said id have to wait till,I get my,money, back and then use the link, since it would put the hold on. is that what has happened to you guys who have done several replacements?
[Nexus 7 General] nosferax:
Received my replacement two days ago, so far so good, tiny screen lift (less than 1mm) but it feels solid... I'll be keeping this one, hope it stays that way.
[Nexus 7 General] bourne-nolonger:
I just received mine and it a tiny amount of screen lift on the left side. If you push on the are around where it is lifting does it produce "waves" on the display near where your pushing? I noticed on mine that I get this "save" effect. Doesn't do it anywhere else other then where the screen is raising

Sent from somewhere w/ GNex
[Nexus 7 General] Solange82200:
My,original one before I got this one with screen flicker had a slightly raised left screen, and no matter how much I pushed, nothing like that would happen. You shouldn't be seeing waves or anything like that
[Nexus 7 General] wynand32:
All three of my N7's have had that effect. It seems to just be the normal LCD effect from putting pressure on the screen, and to my mind is nothing to worry about. One of those, "If it hurts, don't do it" kind of things.
[Nexus 7 General] regalpimpin:
That's what mine does. Its just the slightest lift, about a third of the way up from the bottom and just a 1-1.5 inch section.

Much better then before, when the whole left side moved around. But I do see the lcd waves when pressing on just that area. Luckily, you've got to press it pretty good to do it and I don't think it will be an issue.
[Nexus 7 General] Ravynmagi:
On mine, the parts of the bezel that are not raised, I can apply firm pressure and not get any waves on the screen. Only happens on the raised side.

Between the aesthetics, the creaking, and the slight distortion, it combines to be enough to somewhat bother me. :)
[Nexus 7 General] mario24601:
DAMN IT!!!! Just got my 3rd replacement and its the worse of the 4 unit have tried. Should have kept my first one! Maybe I'm just being too picky and some lift and flicker is just 'normal' for the N7 :(

Oh this damn lift! Maybe I should just keep or return for refund. They do arrive fast but such a waste of time to keep trying.
[Nexus 7 General] johnmurrayvi:
I got a replacement yesterday and I'm pretty frustrated, because the screen separation is much worse and the screen is comparatively MUCH dimmer than my original. Holding them side by side, both with automatic brightness on, the difference very noticeable.

I'd rather keep my original one, which I doubt I can do now.
[Nexus 7 General] calvin4001:
Got my first C70KXXXXX today. Good at the moment. Anyone else have a C70K? How is it?
[Nexus 7 General] Ravynmagi:
1st Nexus 7 (16GB received July 17th from Play).

Green and yellow colors look faded, pastel like.

White saturation way off.

Video playback caused over exposure.

Physically fine, no glass lift.

2nd Nexus 7 (16GB received July 24th from Play).

Green and yellow colors look faded, pastel like.

White saturation way off.

Video playback caused over exposure.

Glass lifted on left side, can't push down (like something is pushing up on the glass).

3rd Nexus 7 (16GB received August 2nd from Play)

Green and yellow colors look faded, pastel like.

White saturation way off.

Video playback caused over exposure.

Almost the entire left side of the glass is lifted, I can press it down but it pops back up minutes later (poor gluing I suppose).

4th Nexus 7 (8GB received August 3rd from Staples)

Green and yellow colors look faded, pastel like.

White saturation way off.

Video playback caused over exposure.

Physically fine, no glass lift.

I saw a fix for the video playback, by running a terminal command to disable the Tegra 3 dimmer. I tried that with a couple of my previous ones and that work around worked.

Unfortunately I still find the color quality very disappointing, the greens and yellows are so faded. Are people really getting tablets that have quality looking green and yellow colors that don't like faded or pastel like?

---------- Post added at 04:47 PM ---------- Previous post was at 04:45 PM ----------

A C70K was my 3rd Nexus 7, it had pretty bad glass lift and along with the the poor color quality, video playback issue, etc.
[Nexus 7 General] wynand32:
Strange... All three of mine started with 015d... I wonder why you folks are seeing a different serial number convention.

---------- Post added at 06:29 PM ---------- Previous post was at 06:23 PM ----------

I imagine (or at least hope) that Google/ASUS will tone down the Tegra 3 PRISM "feature" given the problems it's causing (I'm pretty convinced some of the flicker people are seeing is caused by this, as I saw exactly the same on the other Tegra 3 tablets I tried out). I'm going to try turning it off this weekend to see if it generally improves color and contrast.

As far as color quality goes, I don't think the N7 is the best, nor is it the worst. It's better than I remember the Toshiba Excite 10 being, and some of the Transformer Primes I saw (which were all over the map in terms of color saturation). Certainly, the N7 looks weak compared to my iPad 3.

However, what really bugs me is the yellowish whites on two of the N7's I've seen. The one I have now isn't as bad as the second one, but the first had much better whites. I'm on the fence about whether I should return this one and give another replacement a try. I only notice the yellowish tint when I go from the iPad to the N7, because my eyes adjust in general.
[Nexus 7 General] mi7chy:
You're looking at the CSSN which you can ignore as it only applies to Google Wallet. It's the SSN that you want. They're both on the white label on the box.
[Nexus 7 General] wynand32:
Ah, yes, thanks, I see that now. The CSSN is what Google uses to track returns, so that's the only number I paid attention to. Interestingly, it's also what's listed as the device's serial number in the OS.

So, I'm guessing mine have all been C70K's, which if it follows ASUS's normal convention means they were all manufactured in July.
[Nexus 7 General] bourne-nolonger:
Thanks for replying!

Glad to hear the device is better this time around.

My lift is exactly the same and in the same spot. Interesting that its identical.

From reading other peoples experience with returning these units I'm wary about sending it back for replacement. I may just make due as my device isn't showing any other bad effects. Will watch it though.

==============================

My device came with a SSN of C60Kxxxxxx...

Anyone else seeing this number?

...... devastating.... apparently this isn't a good SSN number to have :(

Screen flickering could be on the way
[Nexus 7 General] sharp2G:
yikes got mine from the play store with C60K

Sent from my HTC One X
[Nexus 7 General] regalpimpin:
Haven't seen any flickering really with this one. My first one did it quite often. If that minimal lift and wave are your only issues I'd probably keep it. I plan on keeping this one. At least as far as I can tell for now.

Mines a C70
[Nexus 7 General] Metallice:
No no no no no. I really hope that doesn't happen. Prism is a great battery saving feature for watching videos that actually works really well. There's a reason why people only notice the color issues AFTER they leave the video.

The only problem that needs to be addressed is it not disabling once you exit the video. I'm the one who first posted the terminal command to disable it, but I never use it myself since its a great battery saving feature for Netflix watching. Besides, turning the screen on and off again isn't a big deal.
[Nexus 7 General] saadi703:
I can see the effect during video playback as well. The colors are warmer and kind of over exposed even during the video. Exiting the video would slowly allow the nexus 7 to come back to original state. Don't tell me that you don't notice weird colors during video as well.
[Nexus 7 General] spongaweb:
Wait, so you get your replacement and than you send it back with your accessories? Cause I kind of lost the inner box it originally came in.
[Nexus 7 General] regalpimpin:
They probably won't ding you for the inner box. And you'll have the new one, so you can send back with that one. Just make sure the top cover with the serial matches the tablet that's going back.
[Nexus 7 General] luchoster:
I got my replacement 2 days ago (screen lift problem with the first one) and this one is perfect *knocks on wood* so far.
[Nexus 7 General] Metallice:
Haven't really watched anything other than futurama lately haha. Haven't noticed with those. Maybe you're right.
[Nexus 7 General] SS2006:
Im beyond pissed right now. Before sending in my original defect unit i emailed google and we had atleast 10 emails exchanged assuring me the left side issue was fixed and the new batch is 100%, and my replacement will come from the new batch

I get it today, the problem is there and worse

are these people idiots? or do they think were idiots; google will never fail me this hard for the rest of my life (this is my 3rd attempt)
[Nexus 7 General] meltdeck:
Did all of you send your device back before recieving your replacement? They want me to send mine in then theyll send a replacement..just seems like thats not the same process most of you are going thru

Thanks in advance
[Nexus 7 General] wynand32:
Nope, not my experience. In fact, I received two replacements before I sent the original back.
[Nexus 7 General] mario24601:
Same here, keep till you get new one!
[Nexus 7 General] adamhlj:
Just got my replacement. Still has the screen flicker issue.
[Nexus 7 General] nyijedi:
I feel bad for those of you playing the exchange game, but with all due respect, thinking this design/manufacturing defect would be fixed so quick was really unreasonable. And to those of you believing customer service reps who promise the problem has been fixed, when they're in no position to make such a determination, are being equally unreasonable.
[Nexus 7 General] bourne-nolonger:
I got mine from the play store as well. I'm just seeing minimal screen lift at the moment will a little creaking noise from time to time when I press near where the screen is lifting.

Yeah after reading everyone else's experience with the return policy I might keep mine as well.

After 15 days does the warranty default back to Asus?

I was thinking today that maybe it might be better to wait a month or two months until Google and Asus can properly correct some of these issues (assuming that they will attempt to correct them). At that time though in wonder how an RMA process would go and if Asus would accept these issues as an RMA. Same would go for Google if you still deal with them for future RMA issues. I have to read the warranty info again.
[Nexus 7 General] anilpalepu:
I have the exact same problem now.. the screen is starting to lift on the left side and it makes little crackling noises when I press over it..the screen was perfect before.. and its been 18 days since I got it so I Don think Google will exchange for it now which sucks.. let's see I sent them a mail today.. the tablet works fine but I think the screen will raise up more as time goes on.. pretty strange..ya if Google says deal with ASUS then I too will wait a month or so till things are settled and then deal with ASUS.. but it totaly sucks cos the screen separation wasn't there before..
[Nexus 7 General] nyijedi:
Sorry to hear, but this is exactly what I've been talking about when I've said that every Nexus 7 has this problem to some degree. Those saying they have zero screen lift now will most likely encounter it at some point. It's a latent design defect. Until Asus corrects this in the manufacturing process, it's going to be there on all units.

Please keep us posted on whether Google helps you now that you're past the 15 day period. I'm very curious. Dealing with Asus is A NIGHTMARE. They don't do advance replacement, and they're incompetent. The clowns just sent me back my Prime from an RMA, and the morons sent me back a 32 GB model to replace my 64 GB model.

Oh, and if you do ever RMA with them, be sure to take pictures of your device right before you send it in. There are multiple reports of them physically breaking units, and then either trying to charge customers for "customer induced damage" or just sending them back broken devices.
[Nexus 7 General] H4zyBuddha:
I bought my 16gb from the Play Store and was told that all warranty work for the first year will be handled exactly as it is now. The 15 day window is to refund your device because of buyers remorse, etc. He told me I can expect a replacement to be sent before I return my original. I had 3 at one time a week ago, two replacements and the original. The 2nd replacement arrived with none of the current issues

Sent from a smoke filled room
[Nexus 7 General] nyijedi:
I believe that you were told that, but I don't know if it's accurate:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741&topic=2453057&ctx=topic#US

Reviewing warranty info on the Nexus 7 brings you to this page:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734

With all of that said, Google obviously has the option to give its customers a break and help them out instead of damning them to Asus RMA hell, but it doesn't look like they have to.
[Nexus 7 General] anilpalepu:
Ya thanks for the heads up about ASUS.. I still am waiting for a reply from Google..I guess I'll get it on Monday..but ya I rather deal with Google and try get a replacement then spend weeks if not a month dealing with ASUS.. I'm really hoping Google will accept the exchange..there are multiple posts on how to fix the screen lift with multiple solutions but I Don wanna screw up and be left with a dead nexus 7..

I din't notice the screen lift before cos I never played any games on the tablet before..but ever since started playing some since couple of days, and the tablet was getting little warm and since then I noticed the screen lift.. I guess its heat that is causing the adhesive of the screen to melt and lift up. I Don think each and every tablet is stress tested before they are sent out.. anyways its totally absurd how Google nor ASUS have released any statement regarding this screen lift when practically every other device has this issue. I know there are people saying oh well I can live with since it doesn't affect the performance of the tablet in any way but believe me as time goes on you will see the screen pop out more since the adhesive will melt and detach the screen from the bezel..I somehow think that one two months down the line, there will be even more people complaining about the screen lift.
[Nexus 7 General] calvin4001:
18 days? You don't play games do you?
[Nexus 7 General] anilpalepu:
I do play but not to extent of using the tablet jus to play games.. but ya it sucks to see the screen popping out slowly after 18 days.. yes its an amazing tablet and i love it jus like everyone does but when a product is released you don expect it to be released with hardware issues.. come on.. and that too from Google.software issues we can understand but not hardware.. I know many are saying that hey its not an iPad, its only $199 for a freaking awesome tablet so deal with it. Its like buying a car for $20k and saying hey so what if you have a manufacturing defect with the windows or something its not like its a Mercedes or BMW ..
[Nexus 7 General] bourne-nolonger:
Hey I was wondering - has anyone noticed the back of the nexus 7 getting warm on the left side? About a quarter of the way up from the bottom of the device? It's right below where the screen is lifting on my device. It gets warmer then any other part of the device from what I've noticed. What is on that side of the device?
[Nexus 7 General] nyijedi:
Yes, that's normal. I'm guessing the GPU/CPU is down there.
[Nexus 7 General] bourne-nolonger:
This is probably the source of what's causing the screen to lift in the the first place? Makes sense now why people were asking if the systems with bad screen were used for gaming.
[Nexus 7 General] mario24601:
Have received two from C70 batch and still same issues, if you can believe this, one is worse than the previous one...I'm now going to get my 4th replacement...this is just crazy! Im not the only one with such bad luck am I?
[Nexus 7 General] Solange82200:
My first replacement is better than my first; it has no screen lift, the browser doesn't crash or become unresponsive, and no screen tearing...

But it does have a constant flicker when set on the lowest brightness and viewing google maps, and sometimes other white colored background apps. I know there is a thread about this, but I want to get an idea about whether this is standard for most nexus 7s or if hopefully my next replacement will be OK. So can you guys confirm if your tablets have that issue? (make sure you have it on the lowest possible brightness, sit in a dark room, open google maps and stare for a while to see if it flickers please)
[Nexus 7 General] saadi703:
I don't have this issue and mine is from C60 which I received on 17 July from play store. I do have another problem while surfing internet or using this xda app I do get some line flash in the middle of screen but happens very rarely. I don't know whether people are calling it screen tearing or something else.
[Nexus 7 General] norman1080:
Just called and have a new N7 coming my way. I will post an update once I get it and let you all know the details and the beginning of my SSN.

I currently have an 015d SSN with a left side screen separation.
[Nexus 7 General] Hapapake:
Just got my replacement C70k and it's absolutely perfect so far. We'll see how it goes
[Nexus 7 General] iWoundPwn:
Hi guys I emailed google support this is what they sent me!

"Hi Jacob,

Thank you for contacting Google. Any and all issues that were present on

the Nexus 7 tablet have been addressed and fixed. Rest assured any device

being sent out now is free from these issues.

It was my pleasure assisting you today. If there is anything further we

can assist you with, please feel free to reply directly to this email or

visit our help center at

Regards,

Shawn

The Google Play Team"
[Nexus 7 General] mario24601:
I smell something and it aint cookies!

I know, I'm a bit pessimistic but I guess will have to see for myself when the 4TH replacement gets here!
[Nexus 7 General] iWoundPwn:
Good luck dude! Message me the results when you get the 4th replacement. Hopefully you won't have to get a 5th I sure hope that guy is right!
[Nexus 7 General] anilpalepu:
OK so Google is sending me a replacement Nexus 7 even though I passed the 15 day return/exchange period. They din't question or say anything. I am glad I don have to deal with Asus.
[Nexus 7 General] flipnotiq:
Im on my second n7 first one screen lift on the left side second screen lift at the bottom . Bought at office depot.
[Nexus 7 General] mario24601:
Those getting "good" replacements, what serial number is yours? Latest one I got today is still C70KBC....
[Nexus 7 General] altrikdout21:
Lucky you! Good to know. Hopefully ones without defects will be shipping out now.