yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] jeff.leonard:
Uuuuugh! Yes, unfortunately I am! Thanks for resolving that very perplexing issue:o

I just never paid that close of attention when it was on that it was coming from there and it just looks weird when the LED is off.

I will edit my post to reflect my ignorance!

---------- Post added at 04:41 PM ---------- Previous post was at 04:27 PM ----------

See this post http://xdaforums.com/showpost.php?p=29909552&postcount=115

Just don't cover the clear portion of the glass; the idea is to remove the reflective white from around the opening for the proximity sensor.

Be sure to go to the Xgear site and request a replacement but this should work while you are waiting.

---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------

Have you considered sending out replacements to every customer that has the white version? Not everyone is savvy enough to notice it is the screen protector and there may be people out there thinking it is the phone causing the problem.

If not you may just want to send a letter or e-mail to let your customers know about the problem. Not everyone is on XDA:eek:
[Galaxy S III Accessories] pdinphx:
I just installed the replacement Spectre (white) with proximity sensor fix (which, by the way, I received VERY quickly).

Unfortunately, I continue to experience all the same proximity sensor issues ...

For the time being, I've deactivated the proximity sensor during calls.

As the seller has been very responsive to this issue, I look forward to a solution.
[Galaxy S III Accessories] Treikens:
how do you deactivate it during calls?
[Galaxy S III Accessories] pdinphx:
Go into phone/dialer>menu>call settings>turn off phone screen during calls (activate/deactivate proximity sensor) ...
[Galaxy S III Accessories] lunercrab:
Is this issue for both colors? Or is white more effected?
[Galaxy S III Accessories] SwervFusion:
Just the white S3...
[Galaxy S III Accessories] tedkord:
I can't speak for everyone, but I have the pebble blue and have no proximity sensor issue.
[Galaxy S III Accessories] jack452:
I really dug the SURFACE on my Incredible and knew I would want it on the GS3.

I really tried to make that combo work. Unfortunately, the Spectre covers out to the edges so far that it interferes with the top lip of the SURFACE. The SURFACE is so precisely fitted that it took quite a bit of effort to force it over the Spectre. I was able to get the two halves almost fully together, there was just a slight seam but I was okay with it. I was actually quite stoked that it worked. Then I tried using the phone...Suddenly the touchscreen started acting up. I would really have to press to get accurate response. I think that there was so much pressure on the edges that perhaps the middle of the Spectre might have bowed a bit. The phone was "usable", but it was no fun anymore. I decided to take off the SURFACE. That was a whole saga in itself. I do know how to unlock the SURFACE, but even when the halves were separated, the fit was so tight that getting them off was a real struggle. I was really questioning my decision to use that much force on my brand new $650 (but unlimited data!) phone. Touchscreen response was back to normal as soon as the SURFACE was off.

I had also ordered a cheapie kickstand case/holster combo from Amazon just for a lark so I could see if a kickstand would be handy or frivolous. I'm a pocket carrier and didn't need the holster, but for 8 bucks with free shipping what the hey. The case actually fits quite nice and almost looks like it was made to work with the Spectre - it fits right up to it perfectly. It's the case with a diamond pattern and the "2-piece" flush folding kickstand. Time will tell regarding the durability, but so far I like it. It's actually more compact that the SURFACE.

As far as the dots in the Spectre, yes I definitely notice them especially in certain angles and lighting. Not a deal-breaker for me, though. Hopefully with time the brain will just ignore them. I might be interested in a version of this without the dots, even if it meant a limited lifetime before discoloring. How about a program where you receive a replacement on a schedule? Poya, around how long does the glass stay good without the UV handling?
[Galaxy S III Accessories] jal3223:
Does anyone know a solution to the "rainbow" effect. It looks like oil or something settling in the middle of the screen. I can get over the grid look, but the rainbow is driving me crazy. Thank you for any suggestions that might help.
[Galaxy S III Accessories] davpel:
What I can't understand is why the manufacturers assert that the dots are required for the Spectre, yet SGP has been making the Glas.t tempered glass screen protector for the iPhone for some time now with no dots and no reported degradation issues.
[Galaxy S III Accessories] cleblanc92:
2nd this positive experience with my pebble blue.
[Galaxy S III Accessories] magistrateee:
Cases

How have your cases worked with this screen protector? My TPU case with a lip won't fit properly with it. Anyone know any branded TPU cases that works without the lip interfering with the screen protector?
[Galaxy S III Accessories] flawedlegacy:
I am so close to just buying one, but the $30 price tag seems a bit steep.... but it does seem a bad-ass protector! ... but the dots... but no orange peel that DRIVES ME NUTS on wet protectors.
[Galaxy S III Accessories] foxman01:
I also have the pebble blue. I must say I'm really impressed with this protector. It was a easy install and the fit is perfect. The only thing that reminds me that there is a protector is the dots. You will see them, but for me this is not a problem. I don't have any issues with the sensors what's so ever.

This protector will become one with you phone :)

And the home button feels for me better now. I like that it is "protected".

This protector is expensive, but worth it every penny

Skickat från min GT-I9300 via Tapatalk 2
[Galaxy S III Accessories] JawjaBill:
PB GS3 ✓

Trident Kraken ✓

XGearLive PB Spectre - On the way!
[Galaxy S III Accessories] cleblanc92:
On day three and I find the dots annoying. I think it's the fact that they are changing color as I hold the phone (insert fruity phone joke about holding it wrong here). That shimmer effect it distracting. Take that away and I think this protector is worth every penny!!!!
[Galaxy S III Accessories] lunercrab:
I agree. Just got mine. Had it on a whole 30 mins and already I can't stand the dots. Especially in direct sunlight that's all I see is the dot grid can't even see what's on my screen. Other then that this protector is nice. No proximity issues on the blue and the screen works with the otterbox commuter case as well. I think I'm going to be requesting a refund very shortly. They have to come up with another solution to the dot issue.
[Galaxy S III Accessories] Novarider:
Has anyone heard back from them after the "fixed" replacement units were still having proximity issues?

I emailed them stating I would simply like a refund since they are defective products and was told I couldn't have a full refund!

I have to eat money because the product was defective? How is that right?
[Galaxy S III Accessories] davpel:
I got a "fixed" white protector and experienced the same proximity issues that others have reported. There was also some bleed through of the black material they put in to fix the sensor issue, but not nearly as bad as when I tried to remedy the original with a Sharpie. At first, I was going to send the "fixed version back as well, but I ended up keeping it. After playing around with the product for quite some time, I discovered that the proximity sensor problem could be overcome by changing the position of the protector slightly. With both the original and the new version, I experienced proximity issues whenever the protectors were aligned perfectly on the phone. However, if I moved the original one slightly to the left or the new one slightly lower than it should ordinarily be, the sensor problems went away. The misalignment annoys me because I know its there, but it is so minimal I doubt anyone else would notice.

I will say, however, that installing this tempered glass protector was in no way easy. I'm a veteran when it comes to screen protectors and I can get the normal soft ones on perfectly every time with little effort. This glass one, however, seems to be a dust magnet. When installing, I would go through a cycle of cleaning the screen, installing the protector, testing the proximity sensor and discovering it was broken, taking off the protector to adjust it, getting the proximity sensor to work properly only to discover dust and lint under the screen, removing the protector to clean, reinstall, rinse and repeat. Basically, it took me almost an hour to get the thing on clean and in a position which didn't break the proximity sensor. Argghh!!

Despite all of that annoyance, I'm actually pretty satisfied with the end result. I thought that the dots would bug me, but they don't at all. I really don't notice them very much, even in bright light. The screen is very sharp and responsive. I love the glass feel. The only touch-related issue I am having is that when I am typing on the keyboard, the feel is very different than I have ever experienced using the phone naked or with a normal protector and it is taking some time to get used to.

If the proximity issue can be fixed so that repeated realignment becomes unnecessary, I would give this product my unqualified endorsement. As it is now, I would say wait unless you absolutely require a glass protector. The benefits simply don't outweigh the enormous hassle right now. Here's to hoping that xGear gets this thing worked out.
[Galaxy S III Accessories] lunercrab:
I emailed them about a return/refund and have not heard back yet. I paid with PayPal. So if they give me a hard time I might just open a dispute with PayPal for a refund.
[Galaxy S III Accessories] tedkord:
I just wanted to update what I wrote about the pebble blue Spectre.

It doesn't fit perfectly in the Trident Kraken, like I said earlier. I notice now that it's slightly raised on the left side, and if I press it moves slightly and clicks. Coincidentally, the left side is where I see the dots most, so being slightly raised might exacerbate them.
[Galaxy S III Accessories] SwervFusion:
Auto-brightness is not your friend in the summer ... turn your brightness up outdoors.
[Galaxy S III Accessories] lunercrab:
I never used auto brightness. My brightness is always set at bout 75%

Does anyone notice any issues with touch sensitivity with the glass. I notice when I type it'll skip letters or if i scroll thru say xda it'll select posts on its own. Maybe I'm just not pressing hard enough?
[Galaxy S III Accessories] pmoradi2002:
Guys, I'm out of town currently which is why I haven't answered any emails or questions. If you do receive a reply from an email you sent it will be from my boss which knows nothing about android and doesn't deal with a lot of customers, so wait until the end of this week to send us an email as I will be back in the office.
[Galaxy S III Accessories] hah2110:
This was the easiest protector ever to install and I love the feel of it. The dots are damn annoying though on light colored backgrounds.
[Galaxy S III Accessories] shadowk91:
I have a White Galaxy S3, Yes I am experiencing Proximity Sensor Issues. But I hear alot of complaints about dots (which are barely noticeable as I focus on whats on the screen rather then focus on the dots which are obviously there), Yes there is little rainbow spots on the screen, but that too is barely noticeable as you look past them and focus on whats on the screen. The feel is better than any screen protector I've ever used, The quality is definitely great (it's glass so that just beats plastic by miles), It doesn't look tacky or like orange peel, no bubbling inside, no dust inside (okay theres sometimes dust buildup around the edges of the screen protector but that is minimal). The screen protector is probably the best fitting and easiest to install protector. The home button also feels better, as it pushes down better.

The only disadvantage at the moment is the Proximity Sensor Issues, the other disadvantages are a small inconvenience and don't really affect your use of the phone much. The advantages outweigh the disadvantages and for that reason I would definitely recommend this screen protector. It's pricey but it's worth the quality. Oh and the customer service is great!

To be fair, the average user spends upto or around $50 on accesories regardless (headphones, cases etc.). In the past I've screwed up many screen protectors, cases and things because I went for the cheap stuff, but then I took a risk by getting the quality products and honestly in this case paying the extra amount makes the product that much better!

For those having Proximity Sensor Issues.. Be sure to inform XGear (they can help you out)

In the meantime,

Sharpie Trick: Use a black marker pen and black out the area around the proximity sensor, being careful not to get the black onto the clear part, only a small block is needed (look through this topic for some guidance if you don't know what I mean)

EDIT: pmoradi2002 shows how to do it: http://xdaforums.com/showpost.php?p=29909552&postcount=115

(thanks pmoradi2002)

Or if you don't want to remove the protector and go through that hassle, a small fix would be to disable the Proximity Sensor

Disabling the Proximity Sensor:

Phone/Call App > Menu button > Call Settings > Turn Proximity Sensor Off (or something along the lines of that)

Regards,

Satisfied Customer :)
[Galaxy S III Accessories] gingson:
Is it better if you just redesign the two small holes into one long hole. Just like the speaker opening, only smaller of course.
[Galaxy S III Accessories] Novarider:
The reason the screen goes off when your on a call is so that you don't accidently press buttons while on a call. What about people that use their phones for work. They could very easily hangup on an important conference call or something completely by accident.

We shouldn't have to alter the way we use the phone just for a screen protector.
[Galaxy S III Accessories] davpel:
Agree. Personally, I think xGear should fix the issue by widening the holes and then sent out new protectors to everyone that received a white one free of charge. That is the responsible thing to do in reaction to putting out a product that is clearly defective. I'm not faulting xGear for the defect itself. That happens. But people like me have put a lot of money and a lot of time into getting this product in our hands and trying to make it function. Mine does, but it is off center to avoid the proximity sensor issue and, therefore, does not look great. The speaker is now partially covered by the protector and the lighted portions at the bottom are not even. This is the only way the sensor will work on my phone with the protector. The protector is on and is otherwise working and really nice. I don't want to remove it and have my screen bare while I either wait for a replacement or for some other product to arrive. But xGear should ultimately send out a proper, problem-free version to me and its other customers to make things right. A 10% coupon, while nice, does not make up for all of the hassle and the improperly placed protector. Basically, what I'm saying is be a mensch, xGear.
[Galaxy S III Accessories] lunercrab:
Well I got my rma. Despite the issues I'm having I'm second guessing if its worth returning. I mean how much will I get back after the 20% restocking fee. Do u think there's anychance they will ever do away with the uv grid if enough people complain? I told them if they fixed that I'd buy another in a heart beat.
[Galaxy S III Accessories] jal3223:
+1. I'd buy another as well, if they removed the grid.
[Galaxy S III Accessories] geoldr:
I had something similar to this. Except it wasnt glass. But it was featured as a removable screen protector. It worked well for about a week, but after removing it about twice to adjust it and remove lint one side just wouldnt stick anymore. In my pocket it would get off center and allow dust to come in. Eventually it just fell off. Big waste of money, now i just had ghost armor and I am happy with that.
[Galaxy S III Accessories] flawedlegacy:
until the dot and sensor issue is resolved, i bought 1 black and 1 white "Mercury Color Screen Protector"... same as this, but thinner and multiple colors.
[Galaxy S III Accessories] gingson:
You were probably talking about iVisor_I took it off because I really hate Matte. All the dry application screen protectors have lint problems. I, like you, keep my phone in my "linty" pockets. They will eventually peel off the edges due to lint. This one will probably end up the same way.

Anyway I just installed the Spectre and it looks pretty good. I am not anal about the finish and color of the trim but I have no problem with it. I have the Pebble Blue. The sensitivity of the touch screen is pretty good. Yes, the dots that everyone is talking about is noticeable if it is kept close to your eyes. If the phone is held at your nomal reading distance, it is barely noticeable. I think I can live with this. Proximity works fine with the screen on the phone.

I'll wait and see how long it will take for the lint to collect around the edges. And this is it for me. I've spent enough money:( trying out all the available protectors. If this doesn't work, I'll go unprotected.:cool::o
[Galaxy S III Accessories] lunercrab:
Hmm just checked those out. For 9 bucks its worth a try. Looks like ill be packing this one up when they come in.
[Galaxy S III Accessories] skeeterpro:
To each their own but the pebble blue on mine is fabulous! Very easy to install. Forgiving (had to pry up and re-position once). Yeah, I see the dots. Not a big issue. I favor a face-out holster rig and this will serve my protection issues very well. No hits on performance whatsoever.

As I said, to each their own but for me....this is the best protector I've ever bought.
[Galaxy S III Accessories] cleblanc92:
Makes me wonder what another glass type would look like less the dots....how bad would THAT be compared to the occasional notice of these shimmering dots?!?!
[Galaxy S III Accessories] lilya:
this spectre tempered glass screen protector very good,praise
[Galaxy S III Accessories] keekah:
I've seen two different ones on ebay. One that doesn't completely cover under the home button and above the earpiece. And another that does. kms108 stated there was a curved and flat version. I confirmed that seller xfish_online has the curved version. I think all of the ones that cover the complete screen are curved but I would confirm with the seller first.
[Galaxy S III Accessories] lunercrab:
I know we are getting a bit off topic but here is the one I bought.

http://www.amazon.com/gp/aw/d/B008HY727K/ref=mp_s_a_2?pi=75x75&qid=1345006731&sr=8-2

Honestly maybe its just me but I'm ready to rip this protector off right now. Its messing up with the way I touch the screen. Maybe I don't touch hard enough for stuff to register under the glass.
[Galaxy S III Accessories] os91:
Those screen protectors do look Nice. But I haven't had any trouble with touch sensitivity. I have the blue version.
[Galaxy S III Accessories] Amo_rphis:
Sorry for offtopic also;does this fit with international version of S3.I am desperate to cover the white face of my pgone,and those black screen looks perfect in pics.Thanx.:)

Sent from my GT-I9300
[Galaxy S III Accessories] il buono:
It does fit every model

Sent from my SPH-L710
[Galaxy S III Accessories] WizeGuyDezignz:
How are people using and putting up with this embarrassing thing? It's bad enough to me that I'm considering selling the entire phone in general and moving to something else.
[Galaxy S III Accessories] Craigh83:
I love mine. It looks great, feels great, and I rarely ever even notice the dots anymore. I was tired of my PET screen protectors getting scratches which were way more abnoctious than the dots on this one
[Galaxy S III Accessories] colint3:
I have had mine on fopr a week now. Yes it took a couple of times to get it just right. But I like it the dots don't bother me at all. The only gripe I have is it is a finger print magnet. I am cleaning it all the time. Is there anything I can spray on to stop the finger prints.

Otherwise happy.

BTW mine is the pebble blue one and I dont have the Proximity Sensor Issues.
[Galaxy S III Accessories] skeeterpro:
Rain-X used be an old standby "back in the day"...I'd verify any chemical before using though.
[Galaxy S III Accessories] pdinphx:
Is there anyone with a white Spectre whose proximity issues have been resolved?
[Galaxy S III Accessories] SwervFusion:
I don't think so
[Galaxy S III Accessories] bookmonke:
I treat my phones and glasses with this product from Oakley

http://www.oakley.com/products/6730/25107
[Galaxy S III Accessories] alanyp:
still prefer the film one, if this one falls might damage the screen imo
[Galaxy S III Accessories] flawedlegacy:
Oakley's RainX... I will have to talk to my Oakley obsessed co-worker and see if he has tried this stuff yet. It's actually not THAT expensive, kinda impressed!

Do you ACTUALLY notice any improvement or smudge protection or anything?

I will have the Mercury one in today, very excited! -just wish it didn't have their name on it
[Galaxy S III Accessories] bookmonke:
The Oakley stuff feels real good and I do notice that smudges aren't as noticeable. I think the S3 glass already had some treatment on it, it water acts the same as the RAZR screen does and I know it is treated already.
[Galaxy S III Accessories] pdinphx:
Based on a recent email from XGear, they consider the replacement units a successful fix to the proximity sensor issue that plagued the white Spectre protectors.

I continue to have proximity sensor issues, as does everyone else (it would appear) who has a white protector.

I am not quite ready to give up on this screen protector, yet ... I am going to ask for another replacement unit and see if that fixes the problem.
[Galaxy S III Accessories] Novarider:
They refuse to give me a full refund on my white one that has proximity issues. They said "We sent you a replacement what more do you want"

I have since opened a dispute through PayPal which they have not responded to in a couple of days.
[Galaxy S III Accessories] lunercrab:
Yeah I just sent my blue one back today. Doubt ill get full refund after the 20% restocking fee. But good if they don't respond to PayPal then u win by default and they have to give it back to you.
[Galaxy S III Accessories] Novarider:
A restocking fee is fine if I just didn't want it. That's not the case tho. The protector is defective so I should be refunded fully.
[Galaxy S III Accessories] tedkord:
Come on, Xgear. Your product causes these folks' phones to not work right. It's defective, a poor design. Give them their money back.

With the blue, I don't have the proximity issue, but I really hate those goddamned dots. I wish they'd let us know about them before we ordered. I'm not going to push for a refund, it's just not worth the time. I'll keep using it until I find another I really want.
[Galaxy S III Accessories] rkennison:
I'd return it no matter what after that comment. 1/2 of what you pay for on any item is service, and well, theirs sucks. I was going to get one. Not now.
[Galaxy S III Accessories] kms108:
when a problem show up, no response and their attitude has a 360' turn around.

excellent customer service:confused:.
[Galaxy S III Accessories] pmoradi2002:
Currently uploading a video showing that this issue has been fixed.

Now you're making the situation sound worse than it really is. We were simply asking what you would like to do, which you ignored.

Your PayPal claim has been addressed accordingly. Please note that when you checked out you agreed to our terms and conditions, and now you are breaking them. Note that not only does the seller need to be fair, but they buyer needs to be as well in order to come to a conclusion.