yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] jonkrav:
Hmm well I do have two RMA's for each item but I see nothing relating to an RMA number on the label? If I included the two printed RMA slips in the same bag surely that would be okay? As its going to the same place, I'm waiting on a response from google who knows how long it will take...
[Nexus 7 General] Warren_Orange:
Ring up TNT and ask. If you have two RMA slips I don't see why they can't go in the same bag.
[Nexus 7 General] harmohn:
I returned 3 devices (each with an RMA attached to the corresponding boxed device) in one shipper, against a single booking label (as advised by a Google Supervisor).

Just make sure you get TNT to log all the RMAs against the booking when you phone them.

Not had any negative comeback by doing this. ;)
[Nexus 7 General] lininjim:
Still no label and today is the 21 day point, I talked to my CC company last night and they are charging back the original amount (for the original defective unit) and as such we are both happy for Google to have charged for the replacement. As such it's up to Google now to arrange to collect the original faulty goods.

Did get an email from Google this morning asking for my postal address, I replied to tell them it hadn't changed and was correct in my Google wallet. (they were quite able to post me two N7's)
[Nexus 7 General] gavinfabl:
Faints.

2 A4 envelopes sent special delivery arrived today. What's bizarre is post arrives in morning. These came a short while ago. Contained 2 x TNT bags, one for each device, one going to uk and other Netherlands. Shame bank holiday, but will get these off next week.

Finally, finally.
[Nexus 7 General] stezo2k:
My friend is having problems with his nexus 7, emails were ignored and the number he's got doesn't go through to google

Can anybody pass me on the right email addy and phone number? Cheers
[Nexus 7 General] gavinfabl:
Google 0800 328 6081. Email is a waste of time.
[Nexus 7 General] baggy247:
Still no return label here, a month now since I got my replacement.
[Nexus 7 General] gavinfabl:
You need to call again and get a new rma issued. Then you'll wait nearly 2 weeks for the labels I'm afraid.
[Nexus 7 General] baggy247:
Yeah I rang a while ago and they told me they were generating a new rma and label and it would be 2-3 business days, but that was over a week ago now.
[Nexus 7 General] jonkrav:
So I am still waiting on a response from google about a missing label, I have one label already but my question is how do i know which device to send back?

As I have two devices and one label. Does it matter which I send back first? I am thinking I should send my first device back first but I dont want to mess up by sending the wrong one first, is there something relevant on the label itself?
[Nexus 7 General] gavinfabl:
Yes the rma number relates to the serial. You cannot mix devices up so check carefully.
[Nexus 7 General] jonkrav:
I have the RMA printed which matches up with the device but I mean the TNT label, is there anything in the TNT label / bag that must match up with the RMA / Nexus 7.

As I will send one faulty device back and wait for the second label but for example I don't know if the tnt label I have needs to be sent with a certain RMA number as I have two devices to be sent back.
[Nexus 7 General] navodwickra:
As far as I know there is no such thing on the TNT Label other than the Google account number. However when I arranged my pick up they requested the RMA number because without that they could not send it to Google. At least that's what they told me.
[Nexus 7 General] Fatal_Enigma:
My nexus 7 has very slight screen lift, but only really makes a noise if you apply some force right at the edge of the screen which isn't touch sensitive so it's not really a problem. I have had it for about a month and there are no signs of the lift increasing although I am not a heavy user.

My problem is with the screen flicker issue. It does quite bother me in darkness and I was wondering about getting a replacement but after reading these horror stories of people getting refurbed devices with fingerprints on them and such I'm wondering if whether I should just make do with mine.

Has anyone got a device with no screen lift and no flicker?
[Nexus 7 General] jonkrav:
Thanks
[Nexus 7 General] rkanwar:
Hi guys just a quick question. I received a device where the cssn number is associated with someone else not me. However I didn't receive a charger with the device either.

My question is should I ask then to send me a charger or ask for a replacement device. I already did but I have to wait for pay day in order to order a replacement. But I'm now contemplating whether I should ask for a replacement because so far this deice has no issues with it. So shall I just ask for a charger.

My reason for asking is because I'm double minded and also how will the cssn number affect me in the future?
[Nexus 7 General] Warren_Orange:
To people who have sent devices back via TNT.

Do I fill in the section on the orange label 'From (Collection Address)'??

Is there anything else on the orange label that I should fill in?

I have a collection booked for Wednesday.
[Nexus 7 General] harmohn:
Yep, TNT driver recommended I fill it in as these deliveries have no consignment number associated with it.
[Nexus 7 General] Warren_Orange:
Cheers.

Did the TNT driver give you back the copy?

The tnt guy on the phone said that wasn't needed and I would get a receipt. But the rma info from Google stated I should make sure I get this back just in case anything goes missing.
[Nexus 7 General] f1ux:
Has anyone gotten a refund for a faulty unit outside the 15 days?

Mine has screen lifting and I've decided I don't want to keep it so I'd like a refund.
[Nexus 7 General] harmohn:
The driver will sign & date the despatch label & give you the top (orange) copy. Make sure you keep that safely along with your booking ref you got on the phone.

Sent from my Galaxy Nexus
[Nexus 7 General] gavinfabl:
You definitely need a copy of the tnt note.

When you receive the tnt label there is instructions from Google Play as to what to do.

My update. I took my 2 Nexus 7s direct to the tnt depot early this morning. The 7 going to Computer 2000 will arrive tomorrow. The other going to the Netherlands takes 3 days. Now the wait for my credit card refund. Let's hope it's quick.
[Nexus 7 General] middlemarch:
Returning faulty Nexus 7

First nexus 7 I received from Google play just after release had an unreadable milky screen . After some issues regarding Google play not sending me the delivery reference and TNT kindly leaving the replacement tablet with my neighbour without leaving a card telling me where it was, the 2nd unit seems to be fine, however I am now still waiting for my return labels. Google play have assured me that although I am now outside the return limit of 21 days, they will not make a secondary charge to my credit card, but I am keeping my fingers crossed
[Nexus 7 General] charco83:
Been at least 3 weeks now. Card company has put a hold on me needing to pay the balance and I've got all the evidence of emails sent, proof of postage and receipt etc ready to send over to them.

Google simply ignoring emails. Decision made to definitely not bother getting a third one now.
[Nexus 7 General] gavinfabl:
The UK returned device arrived at Computer 2000 today, and the Nerherlands is due by Friday. Once received, I will be contacting Google to fast track refund, if there is such a thing!
[Nexus 7 General] navodwickra:
Don't email them call them. If you have confirmation from TNT that they have delivered the faulty item then call Google and find out the status of the device because they have to test it first to see that you didn't cause any damage. when that's done they will call off the hold on your CC
[Nexus 7 General] charco83:
I've called a few times and each time been given different information and promises that have been broken. With email I have evidence of what's been said to me. I've passed that onto the credit card company who are now sorting it out.

They've had the device for weeks now so I'd hope they'd have managed to check it by now! I've no hold on my card, I want a refund rather than a replacement. I don't want to have any future dealings with Google Play.
[Nexus 7 General] Kumnaa:
I'm pretty much in the same boat but have put no effort into querying it yet other than making sure my package was actually delivered. It was delivered and signed for on the 6th of August and Google haven't responded to any of my email nudges so I'll have to give them a call soon to find out why they aren't giving me my money back.

I thought there would be issues so my replacement devices were bought (and subsequently returned twice) from Tesco instead.
[Nexus 7 General] navodwickra:
oh sorry to hear about that I thought you were talking about a CC hold rather than a refund. Yes refunds with Google could be very painful. :(
[Nexus 7 General] mrm1:
I had slight screen lift in the lower left, but this has now spread to almost the whole left side of the screen, I purchased it from Argos direct a month ago, and emailed them last night, they have just agreed to swap it this Monday for a new one. No CC hold, just a straight swap, their driver will bring a new unit and collect the old one at the same time. Mine was a C70. I got to admit, through the years I have never had bad customer service from Argos, thats why I chose to order my Nexus from them.
[Nexus 7 General] eager27:
strange ... the faulty Nexus 7 that I returned several weeks ago as my first RMA has just reappeared at the top of my google play orders list. I do hope they are not about to charge me for the RMA replacement device .... that woud be a big mistake on their part.
[Nexus 7 General] irrotational:
During the original ordering process that meant they were taking the money - maybe it also does that when they credit the money back to your account?

I am in the same boast as the poster 2 pages earlier - my device was delivered back to them on the 10th but no sign of any money and the lady on the phone was completely unable to access any details about the order or tell me when I might get my money.
[Nexus 7 General] charco83:
Still no refund. I'll wait til the end of the week and see if the bank have gotten anywhere with sorting it out. I really think Google has royally cocked things up here. I'll be demanding compensation for the inconvenience.

That's now over a month since I first tried to return and 3 weeks since they've had it back. :mad:
[Nexus 7 General] harmohn:
I'm in the same boat as you guys waiting on a refund. Lady I spoke with at support said I should get an email on refund.

I'll give it a further two weeks before I lose it with them.

Out of curiosity, has anyone actually managed to get a device refunded? :confused:
[Nexus 7 General] eager27:
I use a debit card on my Google wallet account. Neither of the 2 rmas I've done have had a pre-authorisation show up on my bank account thankfully, and the reappearance of the 2 on the play store purchase list has not done this either.

It's all very strange.

BTW, I've been waiting for the shipping label for the 2nd rma for 4 weeks now. Wish I'd sent it back with the first one now... :(
[Nexus 7 General] gavinfabl:
Ok, despite no pre authorisation ever showing on my credit card, I just got an email from Google Play saying that the brand new replacement for my faulty unit, that I returned as unwanted, has had the pre authorisation charge removed.

The faulty Nexus 7 went to Asus in the Netherlands, and arrived there last Friday. Still waiting for this refund, which is needed urgently.
[Nexus 7 General] jonkrav:
Sent first device back, waiting for return label still on second device.
[Nexus 7 General] aristoc:
My c7 nexus today started with the strange screen washout problem after five previous days of perfect use.

It was bought in store at a large tesco and I'll be trying to return it tomorrow I think, so I'll keep ya posted.

Just hope I don't get one with screen lift as this has been perfect up to now!!! ><

John
[Nexus 7 General] aristoc:
Quick update as promised.

I called Tesco this morning (the actual store) to check i'd be able to return it. The woman I spoke to was helpful and friendly and said if I bring it back they'll do a straight exchange.

I took it to the store and explained to the young guys at the electrical desk that I'd called prior. One went back to double check with the woman I'd spoken to (probably a supervisor) while I shown the young girl at the desk the actual problem. She acknowledged it straight away and asked about my claim that it was a common fault. I explained that having searched certain fora there were numerous people with the same problem, amongst others such as screen lift.

They went back and got my a new model. To my delight it was a C8OK, my previous 7 being a C7. They issued a new receipt giving me another 10 days of return/exchange time in-store.

Obviously the ease of the exchange was down to the fact that I was within my 10 day quick-refund window. If they had refused I could have simply asked for a refund and then purchased another. That said, they were all very friendly and helpful and there was no hassle.

I should mention that there were only 6 left though, having had a huge shipment of them to the store only a week earlier. Problems or no, these things are still selling like hot cakes.

Checked the new 7 in store and the screen had no lift and there was no wash-out. Hopefully it'll stay like that.

Having explained and demonstrated the problem, anyone who bought their nexus from the Widnes Tesco Extra should have no problem with returning a similarly faulty 7.

John
[Nexus 7 General] gavinfabl:
So as an update, I pinged Google Play an email chasing refund on faulty device. Told it had been done but they would check with accounts. My wallet account shows refunded on 5 Sept, but not yet appeared on credit card.

Looks like it will be soon all resolved finally.
[Nexus 7 General] gavinfabl:
Mid July to 7th Sept. credit card now refunded. Saga closed.
[Nexus 7 General] Kumnaa:
I'm now at 32 days since my returned device was delivered and signed for at Computer 2000.

I've still had absolutely no contact from anybody via the messaging system at wallet.google.com and I'm getting very slow responses to emails I send to the original RMA email. They have suggested that I should have been refunded by now and are looking into it and I've sent them the POD to prove it was delivered. I want my money back :(
[Nexus 7 General] rkanwar:
Has anyone managed to successfully get a replacement device as well as their money back for the authorisation hold payment?
[Nexus 7 General] navodwickra:
There is no money back for a hold because it's simply a hold on your CC which they will release after getting faulty device. For today it has been 3 weeks since I ordered my replacement and I never had a hold on my CC. They picked up the faulty on 30th August.
[Nexus 7 General] rkanwar:
Oh right because ive ordered a replacement but theres 199 less in my account. Is that normal?
[Nexus 7 General] gavinfabl:
Yes as per my previous posts.

And there is deifinitely a credit card authorisation hold. So make sure it gets removed. My advise is to email what you need them to do politely explaining the timescales, wait 10 minutes, and then call to get situation escalated .
[Nexus 7 General] rkanwar:
What do you mean?
[Nexus 7 General] gavinfabl:
Send email to Google support telling them what you need them to do.

After sending email, phone them as well and tell them you're not happy and want it escalated.
[Nexus 7 General] rkanwar:
What do I actually need to say? I have asked them about the authorisation hold and all they said is that the hold will be released when they receive the device
[Nexus 7 General] navodwickra:
Have they received it and also they need to do a test on to make sure you didn't cause any damage to it. Once it's done hold will be released.
[Nexus 7 General] nm8:
this is why I prefer to buy from a physical shop, any problem, take it back, have it replaced or get a refund straight away. I hate waiting.
[Nexus 7 General] rkanwar:
not yet. I placed the order last night. Order status says completed so I'm waiting for the shipment. Also for returning do I just give it to the courier when he comes to give me the replacement?

I know so do I. However when I ordered this one, none of the stores had it in stock even though they advertised it for sale.
[Nexus 7 General] nm8:
I waited for it to be in stock from pcworld. After 3 days of using the nexus 7, I accidentally found a stuck/dead pixel at the bottom which did not go away even after an app to cure it overnight so I returned and got reund becausde it was out of stock again, I then bought from tesco.
[Nexus 7 General] baggy247:
Its ridiculous that I started this thread over 6 weeks ago and I still haven't been able to return my old device. I've been told 3 times that they are sending a new label and the last one was meant to be here earlier this week but still nothing!
[Nexus 7 General] chicken-royal:
I'm definitely not ordering any hardware from the Google Play store again. Both my original and replacement were faulty, so returned them for a refund. Going to try again later but from Carphone Warehouse or another retail store.

Took 2 weeks to get the return label for my first device, but I managed to send the original and replacement in the same package. Also took numerous phone calls and emails to get both RMA numbers. Then a further 3 weeks from them receiving the devices to get a refund - and that was only after another 2 phone calls (which did nothing) and an email.

Finally got an email late last night/today saying the replacement order had been cancelled, so no charge. Checked my Wallet account and it confirmed that, along with the original order now saying I'd been refunded the £209. Hopefully that'll appear back in my bank within the next few working days.

Can't wait until this is finally all sorted and I can get a working tablet!
[Nexus 7 General] nm8:
I feel your pain man! If I were in your shoes, I would really go nuts!!! Anyway I hope you get it sorted.
[Nexus 7 General] rkanwar:
I agree. The funny thing is when I ordered this tablet it came the next day. I was happy. Until I removed the sleeve to find the seals were broken and I got a "used" device. Don't get me wrong it works perfectly. However I received no charger and came to find that the serial number was linked to two other tabs and was in a sense not meant for me, hence the my reason for a replacement.
[Nexus 7 General] aristoc:
Seriously?!? That's disgusting, and probably unlawful. Was this from play?
[Nexus 7 General] rkanwar:
Yep that was from play. They apologised and sorted a replacement within a few hours but unfortunately I didn't have enough funds for a replacement until this morning. Hopefully I won't get screwed over. I don't get paid a lot either so yeah I'm relying on the authorisation hold to be released asap. How are people sending their devices back in the uk?
[Nexus 7 General] Thin_Bezel:
Well something was going to happen after being selled with that price.I didn't have any problems with my nexus 7.bought it from expansys :)

Sent from my beautiful phone powered by the best OS ever
[Nexus 7 General] aristoc:
I think its pretty **** that they send you a used item and then demand a hold on your card for replacement.

I bought mine in store and had it replaced there yesterday due to screen washout. Posted about it couple pages back.
[Nexus 7 General] navodwickra:
It will take three business days so probably next Tuesday or Wednesday. I can't speak for everyone but I got a return package along with the replacement. If you don't get that make sure you call Google and let them know about it so then can post a return package to you.

---------- Post added at 05:57 AM ---------- Previous post was at 05:54 AM ----------

I don't think it's the price or cheap parts. They just rushed in to production. If you get one from the new batch which should be C80 (serial number) then you will be fine.
[Nexus 7 General] rkanwar:
Thanks guys I will post any updates and let you know how everything goes
[Nexus 7 General] TECK:
All Nexus 7 have a screen lift. You think they don't but they do, because the bad design used on the tablet which Asus cannot correct. You can fix it pretty easy, see my write-up: http://xdaforums.com/showthread.php?t=1875801
[Nexus 7 General] eager27:
My third replacement doesn't. I've had it a month now and no sign of any rising at all.
[Nexus 7 General] TECK:
Is there, trust me. This is how my lift was when I got the tablet, yours is the same if not worst:
[Nexus 7 General] eager27:
Trust me, there isn't. It is holding out fine thanks. Both sides are equally below the bezel line. My first two were bad, so I know exactly what screen lift looks like. My current one is perfect.
[Nexus 7 General] TECK:
Care to share a picture taken at the same angle? Curious, thanks.

I say this because it is technically impossible not to have a lift (even if minor) with the current design. Unless you have a different prototype we don't in US or Canada. The lower the angle, the more visible the lift will be. Note the position of the tablet, the lift is visible on the far side.

Looking forward to see your screenshot.
[Nexus 7 General] eager27:
No problem. Here it is. Bear in mind I have a screen protector on, but you can clearly see the bezel edge is even along the side. This is as it was out of the box.

Now, hopefully this will prevent your sweeping statements and narrow-minded attitude from surfacing again on the issue :)

This is a QC issue, and not a design fault. Poor construction and adhesive materials at a guess.
[Nexus 7 General] TECK:
Thanks, much appreciated.

Are the insults necessary? I looked inside those tablets and I don't see how is this possible from a technical point of view. Did you had a chance to look inside the tablet? If you can, post a screenshot of the interior also.
[Nexus 7 General] eager27:
No problem. I won't open it up I'm afraid. It's taken a long and relatively stressful time to get a good N7. I'm not willing to do anything that might affect that in any way. I can assure you that it has not been tampered with since opening the box. It is a C7O version.

I am one of many by the way. I admit there are too many faulty device being sold indicating a serious manufacturing problem, but they does not mean they are all faulty as per your earlier statement.

Apologies if you found that insulting - it wasn't intended to be. It was merely my reflection on how your approach in this thread could be perceived.
[Nexus 7 General] TECK:
Indeed, I apologize for making affirmations that had proven not to be accurate. I still don't understand how is it possible. Hopefully someone with a perfect device will share some detailed screens with the tablet interior. More exactly the left side where all the problems make surface. I believe the C7O model does have all screws installed, only in C8O they started the fashion to remove them. Based on my experience, the screws are vital to hold the screen and bezel aligned properly.

My model is a C8O and I had to add the missing screws as well some spacers in order to permanently fix the screen lift.
[Nexus 7 General] Warren_Orange:
Hi all.

I RMA'd my Nexus 7 about two weeks ago using the pre-paid TNT envelope and I have just checked my Google Wallet now and I have had a refund of £168.99 on the 5th Sept. for my original Nexus 7. Reason for refund states "RMA".

I'm happy everything is sorted now, even though my replacement is not perfect regarding screen lift, its better than the original.

I'm happy also because I have had my original £10 shipping refunded. I have just been charged £159 for my replacement Nexus 7.

Hope everyone gets theirs sorted too.

Thanks.