yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Danny80y:
Another week down and no labels yet....
[Nexus 7 General] lininjim:
Mate, stuff google, ring tnt and arrange your own collection, the number and information is already posted a few posts back.

Good luck
[Nexus 7 General] zedlor:
Gonna return mine to eBuyer because of screen separation and speaker popping. Posted an eNote so I'm just waiting for their reply, but I was tempted to ring Google but from people's experience here it would seem that getting eBuyer to replace it would be a much better move :/ I would really like to get a C90 though and not another C70 which will have more problems.
[Nexus 7 General] Warren_Orange:
All I filled out was collection address, crossed the 'invoice to receiver' box and signed/dated it.
[Nexus 7 General] genkgenk:
I like how Google are only interested in taking your money. Order it and it comes next day but develop a fault and want your money back or to swap it, they're not interested. I've had bad customer service in my time and agree with the comment on Far East eBay sellers proving better service. However, this is a whole new level. Coming up to 5 weeks and no refund. Emails are ignored and when I phone I either get cut off or the automated "specialist" who will never be in touch.

I've hardly used my phone since this nonsense, certainly not spending any money on apps, games etc.

Fingers crossed on my bank sorting this out. As most on here have said, last Google device I ever buy.
[Nexus 7 General] hawkida:
Thanks for that. As it turns out I got home on Friday to a TNT "tried to deliver" card, so they're as bad as Google, given that they denied having any record of a package for me. I need to see if I can work from home tomorrow so someone can actually take delivery of it. Then to see if a label actually turns up with it!
[Nexus 7 General] Kumnaa:
After having both my returned (for refund) device and my cash for 42 days with very little response from google I have just had an email saying saying the refund is on its way :o
[Nexus 7 General] Ibb1982:
TNT picked my Nexus up, contacted Asus support last Tuesday.

Is C9O now distributing? If so any good findings?

Sent from my Samsung Galaxy S2 on HyperDroid 6.1.17 ROM!

I’m running to raise money for CLIC Sargent. Please sponsor me www.justgiving.com/Ibb
[Nexus 7 General] rainio:
Account number and address

Same story as everyone else. Waiting now to return original N7 and replacement for refund.

Was also given the International TNT Google account number: 001604216 which TNT doesn't accept with the Computer 2000 address (they want an international address) though I've been told ONLY to send it to the UK address.

Does anyone know the UK TNT account number to use with the computer 2000 address? Can't find it in the plethora of replies in this thread.

Thanks.
[Nexus 7 General] lininjim:
Mate I ended up phoning Computer 2000 and got put through to the Google rep, I quoted her my RMA and she told me that my return was NOT to go to them.
[Nexus 7 General] rainio:
So, lininjim, you sent it to Holland?

It's crazy that we're getting conflicting information (do not sent to holland/send to holland/send to computer2000/dont send to computer2000) and that these "specialists" can't get matching account numbers and addresses which would then take 2 minutes to organise a delivery.

I still don't trust sending it overseas. The person I talked to said the Amsterdam address was created only when the N7 was launched on continental Europe and that UK users had to use a UK returns address.

Argh.
[Nexus 7 General] lininjim:
Yeah it went to Holland, the TNT rep sorted it all out for me and emailed me the PDF for me to print, I've emailed Google and forwarded them the PDF too so they were happy with that.

For what I've gathered (and I'm not sure if it's accurate) if it's faulty it goes to Holland (it's actually to Asus the manufacturer) if it's an unopened return it's UK (Computer 2000)
[Nexus 7 General] rainio:
Ah, thanks.

Do you happen to remember the address in Holland? The 3 TNT people I spoke to asked for one rather than providing it.
[Nexus 7 General] lininjim:
Not offhand (I'm trying to play Borderlands 2 right now lol) but I did post all the info earlier (sorry).

---------- Post added at 12:31 PM ---------- Previous post was at 12:16 PM ----------

Asus

marconistraat 2

city: Emmen

postcode: 7825 gd

the netherlands
[Nexus 7 General] Warren_Orange:
RMA's go to Holland.

Unopened devices being returned for a refund go to Computer 2000.
[Nexus 7 General] rainio:
name and number

Thanks for the help.

TNT are asking for the contact at the Netherlands depot with a contact number otherwise they can't deliver it.

Does anyone know a name and number in Holland?

Thanks.
[Nexus 7 General] Danny80y:
Well got to level 3 support yesterday and got my label and bag today! Ready to ship this thing off. Its to the computer 2000 Addy its a return for refund device. It's also a different account number than the one posted here.
[Nexus 7 General] lininjim:
You must have spoken to the duff employee, I got two of those before speaking to the chap who sorted me out, ok the info that HE put onto my PDF is as follows :-

Name EUR.LOGISTICS.DEPT

Number 0591 570276

Hope it helps :)
[Nexus 7 General] harmohn:
I'm sad to report that 31days after sending my device back to Google, a refund is still MIA.

Contacted c/card company to initiate a refund dispute based on the 4 faulty devices I had received and sent back.

To say I'm hugely disappointed by Google Play customer operations is an understatement.

Sent from my Galaxy Nexus
[Nexus 7 General] rainio:
Any refund success?

Has anyone managed to get a refund?

Did you use labels sent by TNT/google, or did you use Royal Mail?

If TNT did you send to the UK or Holland address?

Thanks.
[Nexus 7 General] Kumnaa:
I got a refund. Sent using UKMail by myself to Computer 2000 in the UK. Got my refund 42 days after they signed for it.
[Nexus 7 General] rainio:
Thanks, Kumnaa.

Could I ask why you used UKMail instead of Royal Mail?

Did you have to hound google about the refund?
[Nexus 7 General] Kumnaa:
I just used UKMail because we use it at work and I could slip it in for free. I sent them a "Hello!?" email every few days. They mostly didn't respond so I have no idea if that sped it up. I did say in my last email before the refund that I was going to raise a dispute with my credit card company though but again have no idea if they even read it.
[Nexus 7 General] charco83:
"Thanks for reaching out to us. I'm truly sorry for the lack of communication and the delay of refund but I'm unable to issue you any credit or a gift card. Our team tries our very best to make every Google customer as happy as possible. With your feedback, our goal is to provide better service going forward."

What a bunch of tossers.
[Nexus 7 General] genkgenk:
Day 43 since returning my faulty unit and still no refund. Emailed every day for 3 weeks now and had no response at all. Phone calls are a constant mix of my situation being escalated or being cut off. I've emailed the CEO and others and had no response. I'm just pinning my hopes on my bank getting my money back.
[Nexus 7 General] eager27:
I'm still waiting for a return label/ bag. RMA was early august.
[Nexus 7 General] rainio:
Labels arrived

An update for anyone else waiting for labels:

I've received one label and consignment notice for 2 devices (after 8 weeks of waiting):

The details are:

Account number: 505 464 57

Address: Computer 2000, Harrier Parkway, Magan Park, Lutterworth, Leicestershire,.LE17 4XT

Contact: Google Returns.

I'd say if you haven't received labels yet call TNT on 0200 100 600, quote the above account number, organise a collection with the devices in a box with their RMA forms, ask TNT to get the pickup driver to BRING A CONSIGNMENT FORM WITH HIM and let google know they're on their way.

Unbelievable google can't give this information on the phone and save a helluva lot of crap.

Now time to wait (months?) for a refund.
[Nexus 7 General] eager27:
Thanks for this - although this is only good for returns & refunds. the RMAs go to Asus Netherlands.
[Nexus 7 General] rainio:
The account number and address for the Netherlands depot is in an earlier post.

Does anyone know what the "authoriaztion on the credit card" or the "hold" on the credit card looks like for replacement devices?

I was sent a replacement device but nothing appeared on my credit card.
[Nexus 7 General] genkgenk:
Day 44 and I have finally received an email indicating that my refund has been processed and should be in my account within the next few days. The chap I spoke to was very polite and apologetic, not his fault about this situation.

Finally, the stress and waiting should hopefully be over. I just wish I hadn't bought the thing in the first place.
[Nexus 7 General] Nath1492:
I've noticed that the screen on the middle left hand side of the screen is raising. And where the raise is, the bezel is bent!?

Absolute joke, its been on my desk in one of those official Asus rubber cases and treated with love and care.

This was bought as a birthday gift for myself from cow in store. Will they replace it or 'send it away for repair' ?

Thanks in advance

Nathan
[Nexus 7 General] thecritter99:
Hi guys,

I appreciate a lot of this info has already been posted, but I need some clarification. It has now been 57 days since I received my replacement Nexus 7 after the original was faulty and I have finally (after about 10 emails (three answered)) got my TNT returns shipping label. However, it is as clear as mud when it comes to returning it.

The envelope I received today was from Computer 2000, based in the UK. Inside the envelope is a partly pre-printed TNT shipping label and a shipping bag. On the TNT label is the account number 1604216 and a delivery address in Emmen, The Netherlands. I have filled out my collection address, signed and dated, but I am not sure whether there is more info required. For example, section 5 (TO (Receiver)) is blank, so what would I put in there or do I leave it blank? Also, do I need to tick the invoice to receiver box? Obviously, there is a long way between the UK and Netherlands so I want it to go to the right place and quite frankly, I do not want to contact Google Play support again. Absolutely useless!

Has anyone had exactly the same and if so can you tell me if you've got it successfully sent back and how you did it?

Thanks!
[Nexus 7 General] Dwars:
thanks for ur info friend
[Nexus 7 General] kevinchen1102:
apple store

too bad android doesn't have a place called something like apple store.lol
[Nexus 7 General] lininjim:
Well some two weeks after I took matters into my own hands and arranged my own return though TNT I finally received my returns bag today.

It was the same details that I'd already used to return it to Holland and it was sent to me by Computer 2000 in UK.

Bizarro.
[Nexus 7 General] eglons:
2 months, still no return bag.... I've stopped caring though, I got my replacement about 7 weeks ago and they haven't billed my card for the other one... at what point do I decide they've given me a free Nexus!...

***** stop press, guess what arrived in the post... looks correctly labelled with the Netherlands address too. I called TNT and they knew about it and have arranged a pickup today, who knows the end might be in sight!
[Nexus 7 General] Ibb1982:
I have received mine back, all seems ok, its a replacement, all done within 10 days, however I did get it from US store whilst abroad and used the international warranty.

Really feel bad for the guys who bought from Google.

Sent from my Samsung Galaxy S2 on HyperDroid 6.1.17 ROM!

I’m running to raise money for CLIC Sargent. Please sponsor me www.justgiving.com/Ibb
[Nexus 7 General] kkh786:
The Google Play set up is shocking!

I pre-ordered a 16gb N7 which was faulty and so was the replacement they sent (have to admit that was the only prompt part of the whole experience).. so I decided to send both back and get my refund.. until they sort out the issues in the initial batches..

I had a long wait for the shipping labels (3-4 weeks) and it has now been over six weeks since I sent both the faulty devices back to Google.. I am still waiting for my refund!

Countless contact with customer services has been painful.. this will be last time I get any hardware from the Play Store! :mad:

PS. Grabbed a 16gb N7 last weekend from tesco for £159 (20% staff discount from a family member!).. hopefully this one will be ok..
[Nexus 7 General] Danny80y:
After taking a month to get me the label I sent mine back for a refund. Just a week after it was delivered I got the your card has been credited with a refund email. Took longer than it should but they got it done in the end!
[Nexus 7 General] irrotational:
I returned my device on the 10th of August and still have no sign of my refund despite numerous calls and emails. Rang again today and the lady was very friendly but still no action other than personally forwarding to someone. Allegedly they deal directly with returns whereas before my call went off to some other team.

Will leave it a couple of days, call them again, then call computer 2000 to find out who this mysterious R Sneddon is that signed for my device but didnt do anything to send me my money back....then I'm going to start a chargeback with my bank.
[Nexus 7 General] harmohn:
44 days, 11 emails and 9 arduous phone calls later I finally have an email response confirming my refund.

Hang on in there guys, you'll get the refund, just keep at them!
[Nexus 7 General] genkgenk:
So my refund was issued 2 weeks ago but guess what? Nothing in my account and my bank isn't aware of any transactions from Google. All I have is a message on Google Wallet saying I have been refunded but no email confirming this.

How long did you have to wait for the money to appear in your account?
[Nexus 7 General] harmohn:
:what:I'm still waiting and will check account again tonight.

Sent from my Galaxy Nexus
[Nexus 7 General] genkgenk:
I meant in general for those who have actually received their refund? I have a feeling the reply and Google Wallet message is to fob me off. It shouldn't take 2 weeks for a refund to appear in a bank account. A strong feeling this could descend into another mess of actually not receiving the refund.
[Nexus 7 General] harmohn:
Wow, I sure hope not mate. Two weeks plus is way too long. Did you ring them to hear what they had to say?

Sent from my Galaxy Nexus
[Nexus 7 General] deaglecat:
Been reading this thread.

I though my hassles getting a refund from Tesco were bad

... but F***k me dealing with Google direct seems to be worse.

What a mess....
[Nexus 7 General] genkgenk:
After taking ages, yet again, for someone to pick up the phone, I finally got through and was left with this golden nugget for an excuse. Apparently they have been experiencing "technical difficulties" which is preventing orders from actually being refunded and they expect it to be sorted "soon". Just when you think it can't get any worse.

On another note, showing how much they care about customer service and copy and paste each reply, they sent my last email reply...in German. Realising their mistake, they sent me another email apologising...in German.
[Nexus 7 General] harmohn:
Oh man that's just classic! ;)
[Nexus 7 General] irrotational:
LOL!

i have been lobbing the odd reply into this thread - my device was returned to google on the 10th August - after numerous phone calls and promises that it had been escalated to the right people, i got an email last night confirming they will refund me.

SO I came to this thread to post the happy news, only to discover i probably still won't get my cash anyway!!

You just couldn't make a story like this up...
[Nexus 7 General] genkgenk:
I got another email this morning saying that I should get my money within 14 days from October 3rd (no idea where they got this date from). I should receive an email to confirm this, if I don't, they will "look into it" for me. Don't those words just fill you with confidence. It has been 2 months since I first sent it back for a refund. I may get my money back before Christmas.
[Nexus 7 General] genkgenk:
Had to get in touch with them yet again, as no sign of the refund.
[Nexus 7 General] bluesnow:
That's as bad as mine. I got my shipping email today 14hrs after ordering. Nice going.

As for the labels. My emails say I've got to sent back to computer 2000 via courier of my choosing. Cheeky don't you think

" 1. Print the attached Return Authorization form

2. Insert the Return Authorization form into the outer shipping box.

3. Purchase return shipping from your preferred courier (Royal Mail for example) and specify the following return address:

Computer 2000

Harrier Parkway

Magna Parkway

Lutterworth

Leicester

Leicestershire

LE17 4XT

UK

4. Print your shipping label from your preferred courier and affix it to your return box.

5. Schedule a pickup with your preferred courier or bring your package to the courier depot near you.
[Nexus 7 General] baggy247:
Wow, so they expect us to pay to post a defective device back to them? There's no chance on hell that's happening, I already let go the fact that I paid for 2 day shipping for it and it actually took 3 days from the time they said that it shipped.
[Nexus 7 General] jonkrav:
I also got my replacement nexus arrive, requested a return due to light bleed but even my new one suffers from slight light bleed so think I will stick with it now or it will be a massive head ache.

I also didnt get a return label so rang google up and they didnt seem to really know what to do, at first they said I would have to pay out of my own pocket, then I said well that doesnt seem right. Then I said I dont know where I have to send it to and they put me on hold. Now I am being told I will be sent a return label and I shouldnt have to pay, will see what happens.
[Nexus 7 General] :
Know your rights,

You are entitled to claim back costs of returning faulty goods.

http://oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/

Link is useful from business's pov
[Nexus 7 General] charlesky:
Getting my own replacement tomorrow, and if they haven't arranged postage back to them I'll be on the phone to complain loudly.

Sale of Goods Act 1979 Part 5a Section 48B (2)(b)

"If the buyer requires the seller to repair or replace the goods, the seller must—

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)."

There are a few dodgy outfits that try it on with the 'you need to pay postage back to us' line - sad to hear that Google might be trying the same shady manoeuvre.
[Nexus 7 General] :
I emailed the system for replacement this morning, 200 quid is still a lot of money so I still expect a good build standard
[Nexus 7 General] Shahpur.Azizpour:
my brother (who ordered the device for me since i live in germany) mailed them on saturday and didn't even get ANY reaction yet. guess he has to call them, this really is getting annoying and as some people have already got replacements which still had issues i don't think that i will ever go for an ASUS manufactured product again.

Had a TF101 which was creaking like hell.

Never thought i would say this: i would have even preferred a samsung nexus tab. I hate the plastic feel of samsung devices but my Nexus S display is perfect, and the device isn't even scratched after a year of usage...
[Nexus 7 General] charlesky:
Ok, got my replacement Nexus today and, no surprise, there was no return-shipping label in it. I've just got off the phone with Google, and the CSR had to go and talk to a manager. What they told me was that there's a problem with the labels 'in my area'. She said she'd get a label sent out today and if it didn't come I should email her or call again.

So it looks like someone's clued them in about their legal obligations (assuming the label is postage-paid, of course).
[Nexus 7 General] flipper411:
JLP Have it with 2 year warranty right now:

http://www.johnlewis.com/231699378/Product.aspx
[Nexus 7 General] jutley:
I just told TNT I dont want the device and send it back as I have already purchased from Currys google took forever well just waiting for a full refund.
[Nexus 7 General] Glencairn:
And the replacement turned up this morning so credit where it is due for this customer service
[Nexus 7 General] bluesnow:
Recieved today all seems fine. now just the return to sort out
[Nexus 7 General] harmohn:
Thanks to all that have posted in this thread. I've decided to replace my N7 due to the screen lift issue. It was just starting to happen so thought it wise.

I asked them about the courier return label and was told that those who received their RMA prior to 24th Jul will get theirs emailed tomorrow at the latest (27th), mine by 1st Aug.

Fingers crossed this goes as painless as it sounds! ;)
[Nexus 7 General] baggy247:
Good to know, thanks for the info. Hopefully this is correct and I'll get my return label soon, if so then this whole process will have been relatively painless.
[Nexus 7 General] Anon87:
Is this the phone number you guys are using to contact Google commerce ltd?

+353 43 61001
[Nexus 7 General] :
Read this thread

Click and follow procedures
[Nexus 7 General] bluesnow:
Hi just an update for you guys.

I received a TNT return envelope to ASUS in The Netherlands with a letter from Google play and a quick phone call to TNT I have a pickup booked for Monday.

I didn't ask for this and as you can see from my earlier post it seemed they wanted me to pay for return. I was a little shocked to receive my TNT envelope. Hope everything goes well with everyone else.
[Nexus 7 General] baggy247:
Good to hear. So you didn't contact Google at all after receiving your replacement? I haven't received any information about returning mine yet and I've emailed support.
[Nexus 7 General] bluesnow:
Nope. I was planning on ringing once I had finished work today then I checked my post and there was my TNT envelope
[Nexus 7 General] irrotational:
On the play store cancellation page, can anyone tell me what format the numbers have to be in?

Whenever I click on the "instructions" links then nothing happens, but when I put in the numbers I have it tells me they are the wrong format!?

I have tried in two browsers on 2 different PC's and my other nexus 7!

Getting irritated now, so any help gratefully appreciated.
[Nexus 7 General] harmohn:
Got my refund through to my bank on the 12th. That's 52 days after the return! :what:

Sent from my Galaxy Nexus
[Nexus 7 General] Mallikanth:
My return on an 'Unused present' *cough* went well with Tesco.

However, it was returned within 9 days as 'new' *cough*
[Nexus 7 General] genkgenk:
Okay, another update. I've been talking most of the day to a nice lady. She's been emailing me and calling me back straight away. She tells me, in the end, I should have received the refund on the date shown in my Google Wallet account (September) and if I don't receive it by next week, I need to call my bank, as there is nothing Google can do, as according to them, the refund has been processed despite no email confirmation. Now, according to my bank, they are not aware of any refunds or transactions from Google. Any impending ones should be visible on my online account, which it isn't, and if not the fault lies with Google.
[Nexus 7 General] eager27:
Good news FFS! At last ... the shipping bag and label arrived today. Just under three whole months since I received the replacement device! So I can return it. I COULD have sorted it out myself as I had already returned one to the Netherlands and had the details from this thread, but I thought I'd make the Google Play and Computer 2000 personnel do the hard work. I kind of hoped they woudl forget in the end and I'd have an extra N7.

FIrst the iPad mini shows up with inferior hardware to my N7, then this. Good things come in threes, so I wonder what else will happen - maybe the blown speaker on my current N7 will magically fix itself?

What utter crap customer service. NEVER EVER buying anything physical from Google Play store again.