yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] sfetaz:
I ordered the blue protector not knowing it was not updated to remove the dots. I contacted xgear immediately to cancel and never got a response. So i got my protector today even tho I asked them to cancel. Once I got it on it was good, dots a little annoying at times. However wont fit with my qcell extended battery case properly any extended battery case fit this screen protector right?
[Galaxy S III Accessories] zen0s:
I think v2 and v3 looks very similar except v2 still has dot issue?

I don't understand how some v3 works fine but ours doesn't? :( hopefully replacements will work.. since it will be tested first.
[Galaxy S III Accessories] aznknightz17:
Did you contact customer service? If so how did u phrase it so it will get tested first?
[Galaxy S III Accessories] zen0s:
I haven't got a reply yet, and I guess I have to take pmoradi2002's word for it.
[Galaxy S III Accessories] BigDogPooh:
The newest version has one big open oblong cutout by the 2 sensors as opposed to 2 smaller round ones.
[Galaxy S III Accessories] zen0s:
Yep, still has issues on some of us though. No idea why.
[Galaxy S III Accessories] aznknightz17:
Oh ok so i got the v3 one. Guess ill contact customer support today.
[Galaxy S III Accessories] Tellymon:
Just received an updated white protector yesterday that I ordered on 9/17 -- still has proximity sensor problem. I contacted customer support yesterday directly through Xgears website as well as through Amazon but haven't heard back yet. Hopefully they will be willing to send a replacement.

update: Customer support replied and said to try to re-adjusting the screen protector. This worked worked. No more problems as of right now. screen protector seems to work great in all ways. By this point I have removed and reapplied screen protector at least five times to re-adjust and/or to clean dust and it still sticks down to the phone just fine. As of now very very satisfied!
[Galaxy S III Accessories] MadFlava:
Sigh.. I was about to order one of these. Guess I have to keep on waiting.
[Galaxy S III Accessories] MisterW00DS:
I'm having the same exact issue. Hopefully they'll fix this as well.
[Galaxy S III Accessories] zen0s:
Yeah me too, no email from anyone yet...

Sad thing is, this is the supposedly the fixed version. :(
[Galaxy S III Accessories] MasterThiefGarrett:
ouch... was afraid of that... glad I didn't order mine yet...
[Galaxy S III Accessories] MisterW00DS:
At this point I'm pretty much fed up. I've purchased both Spigen and Xgear protectors and neither has gotten it right as of yet. I'll probably get a refund and wait until something else comes along that has been confirmed to work perfectly

The spectre has no sensitivity issues....but the proximity sensor is screwed

The GLAS has no issues with the sensors but the screen sensitivity is decreased greatly...

I can't win lol
[Galaxy S III Accessories] pmoradi2002:
We just pulled a few units aside to test before shipping out and came to find out that alignment when installing is extremely important. Please download Proximity Sensor Finder and move the Spectre around until you get it to work. We tested 30 units and none of them had issues, however we did notice if they were slightly off it would trigger the proximity sensor.
[Galaxy S III Accessories] zen0s:
I wish you guys would just make the hole bigger or just cut out that part like SGP's GLAS instead of making customers go through hell x(
[Galaxy S III Accessories] pmoradi2002:
We don't mean to make you guys go through this hassle, however it's less of a hassle to try to fix the problem than to go through the exchange process. We do not cut the glass out since it leaves that part unprotected and allows dust and dirt to enter that area.
[Galaxy S III Accessories] Tellymon:
This has fixed my problems. Now I have a splendid protector. I didnt even have to download Proximity Sensor Finder. It seemed aligned before but I made sure it was perfect this time and now it senses my face properly. Glad XGEARS acknowledged quickly and are taking necessary steps to rectify any problems that crop up. Thanks pmoradi2002
[Galaxy S III Accessories] MisterW00DS:
I've already installed the protector. Won't pulling it up and trying to re set the protector on my screen mess with the adhesive, making it weaker?
[Galaxy S III Accessories] pmoradi2002:
Be gentle and try not to get the adhesive dirty and it should be fine.
[Galaxy S III Accessories] KeithSr:
Well I just put mine on and had to take it off and adjust it 3 times. I am very disappointed that my Seidio Surface case will not be of any use any longer. I guess I should have held on to my Otterbox Defender instead of giving it to my daughters boyfriend. Oh well, I have another one on the way.
[Galaxy S III Accessories] drewd:
Any plans for red? The phone looked so nice at the AT&T store that I just couldn't help myself.
[Galaxy S III Accessories] MisterW00DS:
just tried this and still the same result.
[Galaxy S III Accessories] aznknightz17:
I got an email from customer service pretty quick and they told me to readjust it. I did it twice and still has the problem...What should I do now?
[Galaxy S III Accessories] kms108:
Ask for a refund, it clearly has issues that not been sorted out.
[Galaxy S III Accessories] pmoradi2002:
Reply back to the email with the result and we'll get a replacement shipped for you.

Currently in the works.
[Galaxy S III Accessories] zen0s:
I just got home retried to apply using proximity sensor finder method but no luck here either. Xgear agreed to send me replacement but what happens if I still have the same issue? :/
[Galaxy S III Accessories] aznknightz17:
Hold our S3 and cry
[Galaxy S III Accessories] zen0s:
Hahaha, I think I'm really going to!
[Galaxy S III Accessories] pmoradi2002:
Well I personally tested the replacements that shipped out so you shouldn't have a problem. One customer did say that the S3 has a picky proximity sensor which is a known issue (you can get it warrantied).
[Galaxy S III Accessories] aznknightz17:
Would that be the same case for me too? I replied to the email couple hours back. Havent heard anything yet.
[Galaxy S III Accessories] reluttr:
Is it possible to make a black version of this without the samsung logo poking out? I think it would look neat when in a case.
[Galaxy S III Accessories] kms108:
There is no logo window for this protector.
[Galaxy S III Accessories] Moricon:
I tried again. Maybe it is my sensor don't know. I do know that my previous version works fine once I used a sharpie around the sensor. The only reason I wanted the new one was the better adhesive. I may ask if they still have any of the previous version.

Different note. The one for the Nexus 7 has been released! Unfortunately they are out of stock.
[Galaxy S III Accessories] KeithSr:
I just installed my Spectre and had to remove it and install it three times before I got it right.

I have absolutely no complaints... except my Seidio Surface case no longer fits.

I know there is nothing that Spectre did wrong to cause it not to fit, it's just a fact of physics.

I did love that case though. I'll have to pop the screen out of my Defender and go back to using that.
[Galaxy S III Accessories] Moricon:
Oh not complaining. They have been great. Just my experience with this version
[Galaxy S III Accessories] gbert15:
Having troubles with my proximity sensor as well! Didnt notice it at first because usually the person on the other end hangs up so it seemed fine on my end but when I called and went to voicemail i wasnt able to end my calls!

I guess I need to contact them with this issue then! :(
[Galaxy S III Accessories] zen0s:
Maybe XGear need to go to revision 4..... too many customers are having this issue.
[Galaxy S III Accessories] jal3223:
Any updates on the blue version?
[Galaxy S III Accessories] aznknightz17:
Yup. Bigger cutout for sensors and Samsung logo
[Galaxy S III Accessories] kevindd992002:
Wait, can I ask ehat are all the uses of the proximity sensor aside from the device turning off the screen when it detects my face on the phone? I thought that is the only use of it. How is it responsible for ending calls?
[Galaxy S III Accessories] aznknightz17:
Because all the phone can "sense" is that that something is near and wont turn on the screen no matter what you do during a phone call. Which means you cant hang up if you were to check your voicemail, or on the phone and need to check a text msg, or to surf the net to research something. The List go on and on. Try put a tape on the sensors and make phone call to your VM....its like that
[Galaxy S III Accessories] zen0s:
nvm, didn't see aznknight already replied :p
[Galaxy S III Accessories] chavdar:
I have the following concern - am I used to plastic screen protectors, which in most cases reduce the screen quality. I want to try glass but I think that it is possible that the protector can actually scratch the screen under contitions, as most of them are really hard (for example a lot of pressure or chipping of the protector). Any thoughts on the subject? Has anyone experienced scratches from a glass protector under normal use?
[Galaxy S III Accessories] kevindd992002:
Oh ok, gotcha. So that means that it doesn't turn on the screen after the call, right?
[Galaxy S III Accessories] zen0s:
Never had such issue. It keeps screen mint condition :)

Not after, just during the calls. When the call is over screen does turn on but during you can't do anything.
[Galaxy S III Accessories] SwervFusion:
I saw the comments about the grid before I watched the actual video .. and it got to me a little bit...but after watching the video, it got me thinking that it's one of those things where you have to look hard and hold it up to the light at a weird angle to say "ah ha! there's the dots!" .. otherwise when the screen is on you're probably not going to see them and it's fine. It wasn't apparent in the video.

I wish I can take a picture of my wet applied screen protector that I did a week ago. I'll take the dots over this eye sore.

We'll see I guess..
[Galaxy S III Accessories] stan.s:
I just was wondering if the grid is something that helps direct the glass to break into certain patterns or helps with the removal....
[Galaxy S III Accessories] pmoradi2002:
Here's the deal with the dots- those dots on the screen are part of a special UV coating that is required for that type of glass, as over time UV radiation will cause the screen to become discolored if that coating was not there. The coating prolongs the protectors life and keeps it looking new.

If your screen is off they are barely noticeable, but with the screen on they are almost non-existent at a normal viewing angle/distance. Only reason you see them is because you know they are there.

:good:
[Galaxy S III Accessories] il buono:
Straight from the source :) Thank you

Sent from my SPH-L710
[Galaxy S III Accessories] bmoreboy02:
Ths case looks alot like the the ivisor screen guard. Gos on the same way and says u can take it off and clean it. Well the sticky adhesive always wears off and screen guard starts sliding and popping up and unless you have a snap on case and commuter or tpu like case can and will push this thing off.
[Galaxy S III Accessories] Lekz:
I was looking forward to getting one of these, but I was expecting them to be completely clear.... It might be ok with the white phone, but I don't want to cover the finish of my blue phone.
[Galaxy S III Accessories] RedBlueGreen:
Great! I will buy this then another screen protector to protect the glass screen protector!
[Galaxy S III Accessories] eiraku:
Hopefully this wont have the same issues like my old SGP Glas for the S2.

1) Touch sensitivity gets weird during charging.

2) Dust accumulates around the edges due to the silicone adhesive - after some time.
[Galaxy S III Accessories] pmoradi2002:
Just got into the office, got more information on the dots in addition to what I stated earlier-

"The dots like a chess in the glass, we called UV handling, this is a kind of high patent technology.

We produced glass before, many customers said the glass would appear rainbow in the screen. This is because between tempered glass and phone glass, there has air and will appear rainbow. The display will become deformed.

Now, all of our glasses are processing by this UV technology. Whatever how long you use, there will not appear rainbow."
[Galaxy S III Accessories] Fornowagain:
Is the adhesive just under the coloured areas, not on the main screen area?
[Galaxy S III Accessories] pmoradi2002:
Correct.
[Galaxy S III Accessories] Novarider:
So will dust or other crap slip between the screen and protector?
[Galaxy S III Accessories] pmoradi2002:
When I installed it on my Nexus and S3, I noticed some lint under the screen. I simply pulled the protector off, took a cloth and gently wiped the inside of the screen clean, and placed it back on. Lint free :highfive:
[Galaxy S III Accessories] aznkenshin:
Will this lessen the likelihood of screen cracks at all because of drops? Or perhaps worsen it because you're connecting 2 glass with each other?

Also, any effects on capacitive buttons? How annoying is it that the home button is slightly under the surface of the Spectre glass?
[Galaxy S III Accessories] deeznutz1977:
Droid Life review

http://www.youtube.com/watch?v=jK0y5Xjtd1A&feature=player_embedded---------- Post added at 03:40 PM ---------- Previous post was at 03:34 PM ----------

[/COLOR]http://www.droid-life.com/2012/07/25/first-look-tempered-glass-screen-protector-for-the-galaxy-s3/ droid life review
[Galaxy S III Accessories] pmoradi2002:
This should eliminate the original screen cracking from a drop, unless of course it is dropped from a building or such...

Capacitive buttons work just like normal with no problems. I don't have an S3 so I don't use it on a regular basis, but from our office unit the home button will take some getting use to but isn't too big of a deal to me.
[Galaxy S III Accessories] K.0.0.L.:
It'll be a lot better if they shave the edges ( Thickness )to even or close to the actual screen. This way it wouldn't look like you have double screen when you look side way.
[Galaxy S III Accessories] IBNobody:
The question is still valid. Will dust get under the screen after the protector is placed because there is no adhesive around the edges?
[Galaxy S III Accessories] Troggie81:
The product page does say, "Beveled edge keeps you safe from cracked & chipped edges," so maybe the retail version will be a little different from the ones sent out for review. If these end up working with a TPU case, then I'm sold.
[Galaxy S III Accessories] pmoradi2002:
No, it will not. There is adhesive around the edges.
[Galaxy S III Accessories] Aclos09:
A temporary workaround, at least to the not being able to hang up, is to go to settings then accessibility then check the box to hang up the call with the power button, but this wouldn't help if you want to do anything else while using the phone
[Galaxy S III Accessories] pdinphx:
Or go into call settings and uncheck the option to turn off the screen during calls.
[Galaxy S III Accessories] spicydicy:
Are you guys serious?! Both of those are ridiculous work arounds in order for your phone to Co operate with a screen protector.

This is a screen protector. If it doesn't do the job, get another. It's not the only one out there, and it sure as heck isn't the best.
[Galaxy S III Accessories] xXJay_RXx:
But for the price, you expect it to work and work RIGHT. The customer shouldn't have to do any type of work around for a screen protector of this price range
[Galaxy S III Accessories] Rams99:
I completely agree with you on that one. Paying that much for a screen protector that you have to modify in order to make the proxy sensors to work properly. I already learned my lesson with the Rezound screen protector that reelook makes. Granted the price is not that steep but it covered the proxy sensor. So it started becoming a issue for me when hanging up the phone. I had to wipe the sensor to make the phone light up again. I finally got fed up and just peeled it off and went with another screen protector that had cutouts.

Sent from my Samsung Galaxy S3
[Galaxy S III Accessories] Moricon:
They are working the issues. Responding and working to fix (and improve) them. I know some will disagree with me on that but it's how I feel.

Also worth noting that the issues have only been with the white one in any version.
[Galaxy S III Accessories] kms108:
I think they should really stop selling them, have them removed from the site until they can be certain it's fix with extensive test, this has cause a degrading in customer service and business.
[Galaxy S III Accessories] jproy12:
Completely agree, I was just about to buy one, and some reported that even the new updated version didnt fix all issues, hopefully they can fix them.
[Galaxy S III Accessories] sfetaz:
I have to say I like this protector so far. The dots haven't been much of an issue and the feel of the glass is great. Im having no issues with proximity sensor. The only thing I need to find is a case for my S3 that fits an extended battery and works with this screen protector.
[Galaxy S III Accessories] spicydicy:
Yes, I agree.

So get a refund from them, and buy something else.
[Galaxy S III Accessories] nick1217:
Does the urban armor case fit?
[Galaxy S III Accessories] zen0s:
Just got the replacement today and it's the same. This does not work right. For a min I thought I finally got it to work but it only worked in bright light conditions, once I moved to dark low light environment proximity sensor thinks there is something in front of it. It's obviously due to the shadow casted by painted area or glass itself. I even scrapped off the painted area to see if it would help, it does help just a little bit but again once I entered dark environment proximity sensor kicked in again.

Also I don't know what it is but even if I put little pressure on the screen I get rainbow effects now. And I can't get rid of it unless I lift the whole screen up, but as soon as I put even a little pressure rainbow effect comes back.

I do not recommend this product, until xgear put a hole where proximity sensor is. It's that simple, and put adhesive around the hole like SGP glas so dust won't go in.

What do I do now? I'm stuck paying for a product that don't even of work right. So pissed off!!
[Galaxy S III Accessories] aznknightz17:
Hm...you got your replacement quick. I still havent even got a confirmation that they will replace it yet. And I think we contacted them on the same day.
[Galaxy S III Accessories] zen0s:
Yeah I was shocked when I opened the mail box today, shipping was extremely fast and I really do appreciate xgear's customer support. But this product is just not so good.

I think I'm going to give another shot at SGP Glas or ifeel screen protector. Most likely SGP though, ifeel site looks too sketchy, and lack of customer support worries me more.

I guess I'll be holding my S3 and cry all tonight...

This is all stupid Apple's fault!
[Galaxy S III Accessories] Ricey:
Strange, I just put mine on this morning and I have no sensor issues. I made sure to line up the sensor before anything else, so the top speaker is just very slightly off but at least the sensor isn't blocked. I do have a blue GS3 though and the white matches nicely with my blue/white case.
[Galaxy S III Accessories] zen0s:
Try installing proximity sensor finder on market and check if sensor kicks in. Also in a dim or pitch black room.

When I installed mine, at first everything seemed okay but when I picked up the phone, proxmitity sensor kicked in even if I tilted just a little. So lame....
[Galaxy S III Accessories] aznknightz17:
lol....im holding mine right now. Shes no naked its not funny. Had to put on some cheap plastic protector. But yea as you can see from other thread I was one of the first to get the SPG but it wasnt turn out so great either. Horrible sensitivity issues. SPG and Xgear should combine engineering and make super great product.

Anyway back to topic, guess Ill be waiting for customer service to reply back for replacement.

Ps. Eff Apple.
[Galaxy S III Accessories] amaesing:
Got the updated version and sensitivity is all whack, $30 fail.
[Galaxy S III Accessories] Ricey:
Yep, after I installed it that was the first thing I did. Sensor doesn't kick in unless something is within 5cm of it in light, dim, and black room. Just FYI for others, the proximity sensor is the one on the left of the dual sensor to the right of the top speaker.
[Galaxy S III Accessories] veyka:
Lets keep our posts on topic and constructive please :)
[Galaxy S III Accessories] hanhav:
Ordered on 19th the new version, sensor no go. Have to ask what to do :(

Aren´t there any glass-protectors that are all clear? From spectre there should come one, right?

I know it wouldn´t resolve the sensor-issue but would just look better. Wish it would cover the whole display, no cut-outs for sensor/camera.

E: Silly me, ofcourse there are no cut-outs :fingers-crossed:
[Galaxy S III Accessories] kms108:
For other models, there are many available, for the S3 there is only one that I know of.
[Galaxy S III Accessories] hanhav:
Hmm also it seems that my back-button is not so sensitive always. You seen similar issue?
[Galaxy S III Accessories] aly19:
Just got my white Spectre revision 3 in today. No sensitivity or proximity issues on mine. When I installed I made sure the proximity sensor wasn't covered at all by any of the portion that was white.
[Galaxy S III Accessories] Moricon:
Does anybody have a copy of the previous white version (new not previously installed) that they would like to sell. That is the version that works best for me but with the amount of times I have reinstalled the one I have I want a back up. I have emailed xgear but am sure they are pretty busy so thought I would ask here.
[Galaxy S III Accessories] Fuse1:
Don't waste your money on this product....my arrived yesterday and it don't works properly (sensitivity sensor issues) tried to place it about 30 times using the sensitivity sensor finder and all the times the sensor was covered no matter what!

Edit: today noticed dust between the tampered glass and the phone...12h of use....shame!
[Galaxy S III Accessories] hanhav:
Thinking the same. Sent 2 mails to them and no answer. Asking for refund.

There shouldn´t be problems like that with 30$ product.
[Galaxy S III Accessories] MisterW00DS:
Same here. I did however receive a response yesterday though. It stated that they would not be able to refund the total price but will refund the price of the item. So basically it sounds like I'm getting a refund for the item and eating the shipping charges.
[Galaxy S III Accessories] kevindd992002:
How can one test if the proximity sensor is working after installing a screen protector?
[Galaxy S III Accessories] Moricon:
There is an app in the market called proximity sensor. Also if you pull the phone away from your head during a call and the screen does not come back on.
[Galaxy S III Accessories] Fuse1:
Email response:

Thank you for contacting us and we are sorry to hear that you are having issues with your Spectre. Please note that the Spectre requires a very accurate fit in order to not block the sensor. Please return the item to us for either an exchange or a refund.
[Galaxy S III Accessories] pmoradi2002:
Hey guys I'll be out of the office until Monday so don't freak out if you do not receive a response until then.
[Galaxy S III Accessories] kevindd992002:
Thanks. How does the Spectre block the proximity sensor? My ultra nano optics protector covers all holes (except the camera) and does it block the sensor?
[Galaxy S III Accessories] irock1985:
The proximity sensor works by sending out an infrared light and if it senses that light being reflected back then it thinks the phone is up to your face and will cut the screen off. In the case of regular screen protectors the light simply passes through the protector. With the glass screen protector what I assume is happening is that is is reflecting off of the inside of the cut out and back into the sensor.

To fix this they need to either make the cutout bigger. Or make the inside of the cutout black so it will not reflect.