yashsingh1/xdaforums huggingface dataset:
[Desire HD General] MadMax:
Hey everyone, I have some good news and some bad news,

First the bad, I sent a message to HTCDev and this is what I get back

So they do not even care about sending a real email, they are just sending scripted emails, and not even looking at the links, to the petition, having the first part in the email.

As for the good news, I just talked to a HTC Support Supervisor, and he is escalating the mater to the next level and I should be getting a call back this week, I HOPE, the guy understood where I was coming from and he was quite impressed on how much we have gathered so far.

So with this, we now have to wait and see.

Lets keep spreading this, and lets hope a big website picks this up, because the more we get, the better.
[Desire HD General] AMIR-TUTU:
dont worry guys ...

we have an ics with camera .

only camcorder doesn't work yet .

and that gonna work asap !:silly:

see here
[Desire HD General] riteshbendre:
Signed....
[Desire HD General] MadMax:
We know, and Team IceSense is trying to fix the kernel that team virtuous released. Should be out later this week, early next week. But it is still the fact, HTC should provide us with an update because they said they would.
[Desire HD General] AMIR-TUTU:
absolutely right !!:good:
[Desire HD General] flexdance:
and when do we learn that the right amount of signs is collected and this info is handed over to HTC? Or we just need to let know the HTC about our petition?
[Desire HD General] Kuzzy81:
Thats true, it would have been nice for HTC to know that the petition is coming from their customers around the globe.
[Desire HD General] Galaen:
In regards to the DHD promotional trade-in, what about those of us with an Inspire? Does this pertain to us?
[Desire HD General] sinir696:
But when the petition get close and send to HTC?
[Desire HD General] CHAMAVELI:
Someone should contact the original Desire dudes that ran their petition and see how they worked it

Sent from my Desire HD
[Desire HD General] nctrns:
That trade in is only being considered in Denmark, thanks to a guy who understands some marketing rules working at their division of HTC. So no, your US Inspire will not be eligible, just like the 99% of other DHD's
[Desire HD General] sgroimax:
U are wrong.....ICS is fully working now with XGS 2.3.3 camera and camcorder is ok. Obviously it not a sense rom se here
[Desire HD General] mrjonnyrock:
Seriously, just stop buying HTC. High priced phones with average, at best, components, in the majority of phones. :eek:

You made a mistake buying one or maybe even two of their phones :(

Lesson learned, moving on…...:cowboy:

HTC not really that Brilliant :crying:
[Desire HD General] AMIR-TUTU:
Dude !!

I'm talkin about the ics with sense 3.6 not unsense roms .

so many people like me love the sense and they want stock ics with sense 3.6 or 4 .
[Desire HD General] qlap:
signed...

w w w.areamobile.de/news/22024-htc-in-der-krise-entlassungen-standort-schliessungen-und-windows-8-abfuhr

German:

its already happening?

google translation:
[Desire HD General] shad0wboss:
+1 for summing up the argument. I seriously don't think they will do anything and if they are to do something, that won't be because of our petitions or anything...
[Desire HD General] MrKaon:
The only move which can save HTC ass is to build next Nexus phone, anything else they going down :D
[Desire HD General] mrjonnyrock:
lol No, they team up with Facebook to create a phone :cyclops:
[Desire HD General] Muikkuman:
A facebook phone?!?! Facebook is already annoying as it is.

Sent from my DHD supercharged with ICS.
[Desire HD General] Anon_1989:
Htc require a facebook phone, so they can start banning people at the palm of their hands ;)
[Desire HD General] Floep:
Hehe, made me smile.

Maybe they should team up with hello kitty and spongebob, at least this two labels have a huge fanbase though.

Read a interview with drew bamford, head designer of sense, recently:

http://www.complex.com/tech/2012/06/interview-htcs-drew-bamford

He´s trying to say what user experience in his opinion is, and yes i could clearly see the words and read them, but all i understood was blabla.
[Desire HD General] Muikkuman:
Yea probably. Well this is my first and last HTC phone anyway due to many reasons.

Sent from my DHD supercharged with ICS.
[Desire HD General] robinmobile:
is there any official response from htc regarding this petition?
[Desire HD General] giegi_dc:
THey cheated us........
[Desire HD General] ErnestoD:
Just do not buy another HTC device ¡¡¡
[Desire HD General] shad0wboss:
Been wondering the same thing. I don't think that the petition has reached HTC just yet
[Desire HD General] ensassin:
Dear HTC ,

Thanks for teaching me about how real life and promises doesn't work. I heard virtuous team got Sense 4 camera working ROM for us. But since its still in alpha version. Camera doesn't work on some phones too. I guess, buying a beer for virtuous team instead of talking to the crappy Company would be better.
[Desire HD General] imprashast:
Done :good:

Hope they atleast release kernel 3.0
[Desire HD General] Floep:
It reached them for sure, looks like their strategy on this one is sitting on their asses and ........ wait.

Maybe their to busy planning new management desasters atm., likely the Facebookphone rumour hit the news today and is planned for 1013?

As they remain resolutely silent, a modified catchy "Queen - Another one bites the dust" song gets louder and louder in my head:

"And another brand gone, and another brand gone

Another brand bites the dust

Hey, management is gonna get you, too

Another brand bites the dust"
[Desire HD General] MadMax:
Not yet, should be getting a call this week. But I am going to try emailing Mobilesyrup and see who they have for a contact at HTC, I will see if they will get back to me.

I am trying to get HTC to notice this, and one tech support said maybe print it and mail it to them, and I don't have the $40+ to print out all the pages lol. Last time I downloaded the PDF, it was at like 500+, and it is 8 cents a page so.

But I will not give up till HTC responds to this
[Desire HD General] Anon_1989:
Youll get their attention once everyone knows how crap that company is, people will start moving away, htc will lose customers, oh then theyll start listening
[Desire HD General] iridium21:
That's great to hear. Thank you. :good:
[Desire HD General] stee01:
HTC have already lost me as a customer. The amount I forked out for my desire HD a little over a year ago, only for it to drop in price as they saturate the market with phones. Then to be told its not worth their time supporting their customers. I can think of other brands that support their products far longer than HTC do. I'll be switching when my contract is up next march.

I'll sign your petition anyway, but if you have to jump through these hoops just to get a manufacturer to support a product that's less than 2 years old then I would rather go elsewhere.
[Desire HD General] fatfred1:
I have signed it!

You want to know what HTC think? or how much they care?

http://www.facebook.com/htcuk/posts/478785132150973

or

http://www.facebook.com/HTC/posts/10151285564318084

THATS HOW MUCH THEY CARE!

SAMSUNG HERE I COME.
[Desire HD General] PDub11:
11,000 signatures. Gotta love the Internet.
[Desire HD General] Marcdu81:
Signed too,but for nothing ...

Unfortunately once I signed petitions for other models with more signatures than that, it has never done anything. HTC is never relented ...
[Desire HD General] shad0wboss:
Isn't it possible to contact one of the sites such as androidpolice or similar websites to release article against htc though in a formal way so that HTC is mentioned in an indirect way and that it goes on mentioning the petition and how htc users are desperate to receive ICS lol
[Desire HD General] MadMax:
Trust me, I have been trying, sent them a message plus more but nothing
[Desire HD General] omario8484:
HTC will realise they fd up sooner orater they probably already know they did....ey dodon't want people to talk crap about them on their fb page but keep doing it!
[Desire HD General] Teichopsia:
Send us the people you are trying to contact, what you have written, and how to contact them. That way a lot of us can start flooding them with requests.

@max, imagine if you got them to release the kernel how many thanks you would get. It would go off the wall.

Sent from a dream.
[Desire HD General] alge30:
http://xdaforums.com/showthread.php?p=29378361
[Desire HD General] c5satellite2:
Dont stop now, we need to keep pushing. Keep sending emails and ask for them to be forwarded to the president and CEO of HTC. Keep the pressure on! I have been sending an email almost every day.
[Desire HD General] Teichopsia:
+1 minus sending emails.

Sent from a dream.
[Desire HD General] xdazulu:
done

signed..
[Desire HD General] ricc@rd:
+1

If we all try to contact them, they will probably listen to us! :)
[Desire HD General] Lifelongnoob:
Anyone know any official HTC coders that could anonomously release leak the lib and kernel files ;)
[Desire HD General] ImjuzCY:
Is HTC facing issues of the ICS like the other developers are facing on custom ICS roms? Etc: video camera issue
[Desire HD General] iluatutu:
I'm goin to stick with custom ics roms
[Desire HD General] Kaducey:
Signed
[Desire HD General] I_L_I_J_A:
GO TO engadget.com/ 2012/07/27/htc-one-x-might-drop-to-100-on-contract-at-att/#comments

And say how you feel about DHD and ICS In comments

GO NOW
[Desire HD General] ricc@rd:
done mate :)

htc will regret his decision!!
[Desire HD General] raze599:
Done. My comment is huge lol so it should draw some attention to it.
[Desire HD General] adrianyujs:
Lol normally too huge they'll just ignored it.
[Desire HD General] raze599:
Lol ah well somebody will read it xD
[Desire HD General] bakuj:
I contacted HTC Poland asking about the update when it was not clear yet.

They replied saying we won't have an update and with a link to customer satisfaction survey. I of course answered the survey.

Next day I have a phone call from HTC Poland with apologies and promises to translate my message and send it to HTC central. They told me that there is huge amount of complains received both by mail and by telephone and they will do what they can to make us happy.

SO DON'T MAKE COMMENTS ON SITES THAT HAVE NO INFLUENCE ON UPGRADES. CONTACT HTC DIRECTLY BECAUSE THEY ARE RESPONSIBLE FOR THIS MESS!
[Desire HD General] KriwilAbiz:
How is it going? Any response from HTC? I got none from Google.
[Desire HD General] Fio.hr:
It's not Google from whom we want a response, it's not their fault at all. If Google dropped support for Galaxy Nexus, then we'd have something to contact them for.
[Desire HD General] ziggy46:
omg! there is 11,619 signature now :D (way over the 2,00 goal)
[Desire HD General] MadMax:
Well i was not sure what to put for that for yea, just put that, plus we were on XDA TV so yea
[Desire HD General] atrako1973:
latest update from htc

http://blog.htc.com/2012/03/ics/
[Desire HD General] Peruzulu:
I am reasonably sure that many manufacturers say "you may/will loose all data on the device during this upgrade" when there is an update issued.

Sometimes it is all good, but if this is shown in a clear and unavoidable warning before hand, what is the damn problem?

G
[Desire HD General] Anon_1989:
Thats too funny

Anyways this petition/DHD has been mentioned in the xda tv video
[Desire HD General] MadMax:
OK so now HTC is say this.

27 July 2012: Further Explanation about HTC desire HD Update

We’ve heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.

For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.

We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we’re truly sorry.

Well they do what you did for the desire, released the dumb downed version. That is all we are asking. I will be updating more because I just got to work. This is really starting to get me mad, and trust me I will be doing everything in my power and I will not give up.

We need to get HTC to release it on HTCDev, but it is bad because they will not even reply to me. If anyone has any contacts or knows someone that does, please pm me so we can deal with this.
[Desire HD General] whiperhack:
HTC is singing to us ROFL

I believe that they didn't even build the ROM as DHD wasn't on the scheduler from the start.
[Desire HD General] I_L_I_J_A:
There is something, just before htc decided to f loyal costumers: http://blog.vodafone.com.au/blog/software-update-weekly-wrap-25072012/ On 25. July

they had submitted version one to vodafone (see earlier blogs)

Desire HD

(Vodafone and 3)	2.3.5	Android 4.0 Ice Cream Sandwich	Awaiting submission of second round software by manufacturer to Vodafone for testing. (AND THEN THE PR BULLS... started)

http://blog.vodafone.com.au/blog/software-update-weekly-wrap-11072012/ Desire HD

(Vodafone and 3)	2.3.5	Android 4.0 Ice Cream Sandwich	Currently in testing. on 11. July

http://blog.vodafone.com.au/blog/software-update-weekly-wrap-04072012/ on 4. July

Desire HD

(Vodafone and 3)	2.3.5	Android 4.0 Ice Cream Sandwich	Software received from manufacturer, testing scheduled to begin shortly
[Desire HD General] KriwilAbiz:
Well, I was trying to say that I didn't get anything from HTC regarding our petition by searching in Google. ;)

Sorry my bad english got you wrong.

Edit: Found the answer, it's been posted by max63094. Unfortunately the result doesn't bring up bright. :(
[Desire HD General] shad0wboss:
I recently found out about different people having issues with ported 3.0 kernel. I think HTC is having that kind of technical issues because the camera chips used in DHD and is possibly one of the cause why HTC is having trouble with the update?

It's just a guess
[Desire HD General] golf12:
But HTC wouldn't have to port a kernel they made new 3.0 kernel for the other phones so they should be able to make a new kernel for dhd u maybe right they couldn't make a kernel that works.
[Desire HD General] XL3N7:
They have access to proprietary stuff. No need to hack the camera to work.
[Desire HD General] kore_sar:
So, they said there is not enough room on DHD for ics+sense+gapps+bloatware.

What size of all these, guys? Would it fit to 550 MB?

I need to check if HTC lies again or not.

Thanks for the answers
[Desire HD General] Madaz2:
^^no from what i read of that is the partitions from GB to ICS is different requiring a format and losing all the customers data therefore most customers will not enjoy that experience

Advanced users like XDA members know how to do a nandroid backup and even Ti Backup and so it doesn't bother us so much

ICS has been shelved for the majority (noobs) not the minority (XDA advanced users)
[Desire HD General] XL3N7:
How come this doesn't apply to other devices that have been upgraded. It seems that the desire s has identical partition tables to the HD. At least their system partition is as big as ours. 550 Mb. I smell BS. I think HTC is just trying to shut us up with more lies. Their excuse is most probably not valid.
[Desire HD General] Madaz2:
this could be very true, that's how i interpreted the last lot of lies from them

i don't know about other devices and their partition structures
[Desire HD General] I_L_I_J_A:
EVERYONE Please comment and add petition links here so world can see

www.engadget.com/2012/07/28/htc-explains-decision-to-skip-android-4-0-for-desire-hd/
[Desire HD General] kore_sar:
I'm just trying to understand, guys, do they lie or not.

Why 550 MB is not enough and what kind of repartition required?

I guess they need to enlarge the partition, right? For what? What exactly they are trying to put there?

ICS + gapps = 150 MB. Sense + bloatware = the rest 400?

What I am missing in the formula?

(Also, AFAIK, SensationXL ICS sense3.6 roms are little over 400 MB.)

I'm just trying to understand their mitives.
[Desire HD General] raze599:
The partition wiping thing seems legit in a way (Because even if there was a fully working ICS build of Android Revolution HD released, Mike1986 would say to format and not just install it over the previous GB version), but that would occur for all models.

It would definitely fit in 550MB, if most custom (Sense) ROM's can manage it in under 400MB, what huge extras would HTC add on top? Doesnt seem right to me, the partition size is definitely big enough.

I think what they're doing is just giving us some technical statement to confuse us slightly because they just have no intention of releasing ICS for the DHD.
[Desire HD General] ricc@rd:
Max what are your plans now? It semms that htc doesn't want to listen to us "advanced users" :(
[Desire HD General] maboss77:
Hello,

I send a mail to htc Switzerland... translate from french :

Dear company HTC,

I am an owner of Desire Htc hd.

I would contact you because I have a dissatisfaction about this product or, more exactly on the promises made by HTC.

In fact, HTC has promised an update to android 4.0 Unfortunately, HTC is apparently retracted lately! The arguments of Htc seems unfounded, the main argument is: the user experience is up on this unit with version Gingerbread.

I'm sure the user experience if we had squeezed greater this update to ICS, just google new applications are a definite plus.

I am also appalled at the fact that a company like HTC can afford to go back on s promise they made? I think this is a gross error to make a promise and not keep it.

I guess me and my family will think a move to another provider of mobile device. I have counseled over the past two years has about a dozen people to buy a Htc at the expense of Samsung or Apple.

I gritted grateful that you transmit this information to your management

In the hope that HTC takes these promises, please accept my best regards.
[Desire HD General] AMIR-TUTU:
I THINK THIS IS A NEW STORY ...

Dear amir,

Thank you for your reply.

I ran your serial number in our data base Amir and I can not pull up any information regarding your Desire HD. If you can please send me your Serial Number from your device, I can run it for you. It is not being released in North America, however it is over seas. The serial number of your device is located inside the phone under where the battery is seated, and begins with HT or SH. In some phones you may also find it under menu> settings> about phone> phone identity.

I look forward to your reply and have a great weekend!!
[Desire HD General] motherninja:
Hi Amir I don't understand, what is the correlation between your phone serial number and your questions about ICS update?
[Desire HD General] rohithksaj:
As per your E-Mail we understand that, you want ICS update for your HTC Desire HD.

We would like to inform you that the current Android version available for your HTC Desire HD device is 2.3.5 and the Sense Software version is 3. Our technical team is working for any future software updates for the Operating System on your device. As and when it’s available it will be pushed through FOTA (Firmware over the Air) update.

This is what I got......
[Desire HD General] KeyperOS:
We needed 2000 signatures, when I signed late yesterday we were at about 10800, right now we are 12140 and going strong, I really do hope HTC gets the message...
[Desire HD General] starkilling:
mistake. please delete
[Desire HD General] doliver911:
If they ignore over 12,000 people the DHD will most certainly be my last HTC phone.
[Desire HD General] MadMax:
Petition has been updated, and will be doing more this next week. I am going to be calling them until they respond to our petition, and not just the general public
[Desire HD General] kualmente:
Signed
[Desire HD General] AMIR-TUTU:
HI DEAR ,

this is the answer :

i got it 2h ago .

Dear amir,

Thank you for your reply.

I ran your serial number in our data base and I see that the device came from United Arab Emirates. This being said Amir, you should be receiving the ICS update. I don't have an actual date for the release, but keep an eye on our websites and your device will get a notification when the update is released.

I do apologize for all the misunderstanding and you have a great weekend!!

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Barbara

HTC
[Desire HD General] atrako1973:
THIS IS INCREDIBLE

:rolleyes:
[Desire HD General] AMIR-TUTU:
yea ...

I hope so ;)
[Desire HD General] DЯΦiDi@П:
Barbara seems to scoff at us ...
[Desire HD General] Penecho:
fingers crossed :)
[Desire HD General] Teichopsia:
Perhaps she didn't get the memo.

Sent from a dream.
[Desire HD General] bob 6600:
Long time reader, first time poster

Petition signed, lets hope something is done about it

Excellent forum btw guys
[Desire HD General] joeoscroft:
Signed. Hope they at least give a pure version to the Devs
[Desire HD General] atrako1973:
Delete. Post please
[Desire HD General] Muikkuman:
Wtf are HTC doing?
[Desire HD General] Khixar27:
if this is the condition cant we just convice htc for the same kernel used in testing

wtf is wrong with them :/ :(
[Desire HD General] bobyracer2:
money Messrs ... just money
[Desire HD General] scaryshark:
I made the same mistake too, see this for more details.
[Desire HD General] AMIR-TUTU:
DONT WORRY GUYS !

I'm sure good thing are happening and in the last chance the kernel are comin

for us , i'm truly sure !!;)
[Desire HD General] doliver911:
This, all about the money. And HTC really need it.
[Desire HD General] Walderstorn:
For me its simply this is my 3rd an last HTC phone, i will keep it cause i like and until i see more advanced phones in 1 year or so, maybe less.

They really disappointed me and i feel we r all being abused by HTC with a phone that is less then 2 years old and they are already discarding it, and its all about the money, they can argue until their hearts content, but the fact is , desire hd is perfectly capable of running ics/jb, so its all about the green, so f them.
[Desire HD General] Muikkuman:
Yeah I'm running jellybean ROM right now and there are no performance issues.
[Desire HD General] K.Chan:
same here, this is my first and last HTC phone, I bought it because it was the flagship and was believed there would be ongoing support for sometime, and look at what they done now, the Desire S is still on the update list while they scrap DHD, good job on disappointing your most value customer group HTC:mad:
[Desire HD General] AMIR-TUTU:
We work hard to ensure each of our products has the optimal user experience and therefore some products will remain at their current version of Android. In general, devices with 512MB ROM or less will not be upgraded to Android 4.0. These devices include the HTC ChaCha, HTC Salsa, HTC Wildfire S, HTC Explorer, and others.

DESIRE HD IS DELETED FROM THAT LIST AGAIN !!

I THINK WE'R CLOSE TO THE VICTORY GUYS !!:highfive:

:laugh::laugh:
[Desire HD General] DroidRunner:
And others...
[Desire HD General] d3sperad0:
signed. I hope this has an impact.
[Desire HD General] AMIR-TUTU:
Which one ? ;)

I dont remember exactly :p
[Desire HD General] motherninja:
I admit, it sounds good. But don't put your hope too high in some words sent from customer services, because they are just bot :rolleyes:
[Desire HD General] AMIR-TUTU:
yea i know;)