[Galaxy Note GT-N7000 Android Development] evansfamily16:
SCAM!! Stay away!

Completely terrible. I am a noob when it comes to rooting, I'll gladly admit that. So the deceitful title of "oneclickroot" was very appealing. Not knowing much about rooting, as I stated, I read what could be done with a rooted device and went for it. Not properly knowing the risks, I had oneclickroot root my phone. I purchased the root with a warranty for $49.99. The process had to be done remotely and took about 6 hours to accomplish spread out over two days. After it was complete, I tried to load a custom bootloader and my phone was bricked. Apparently my Boot animation was still locked after root. I thought I would be able to load a custom boot animiation, but Kemark informed me I was unable.<----(Can someone tell me if this is legit?) They unbricked my phone remotely and all was "apparently" good. I then found out that my GPS and netflix no longer worked. Even after downloading the Netflix APK. I should've done more research, I know. After contacting them, they informed me the warranty was "one time use". Weird warranty. During the whole process they continually tried to sell me more packages. I guess I'll chalk it up to a $49.99 lesson and do more research. I have attached a transcript of my last conversation with the company. I particularly like the last statement from Kemark. In my opinion, stay away. Fine a technology savvy friend to help.

Kemark	Sat, 05/12/18 04:46:15 pm America/Chicago

Hello Sean, my name is Kemark and I'll be your agent today. How may I assist?

Sean	04:46:21 pm

Hello I had you guys root my phone, but it hasn't been a good experience. You guys were great. Nothing but the best I just would like my phone restored and a refund.

I am way over my head with rooting	04:47:07 pm

lol

There are many thing that don't work anymore

Kemark	04:49:56 pm

I am sorry to hear that sean, but the job has already been done there is no refund and you used your warranty last night to reroot you will have to purchase the unroot

Sean	04:50:20 pm

So the warranty is only good for one time use?

My phone doesn't work

Kemark	04:50:32 pm

yes

Sean	04:51:40 pm

The GPS, Netflix, other apps. The phone is laggy and unresponsive. If this is the case, this is some shady service

Kemark	04:54:39 pm

it's not a shady service sean I am sure you were aware of the problems that come with rooting your device? there is a disclaimer, some apps like Netflix pokemon go google pay and Samsung pay among others don't work on rooted device

Sean	04:55:06 pm

I understand that. But the reason I purchased the warranty was for technical support

Since when is a "warranty" for one time use?

I guess I'm the idiot	04:56:19 pm

I should have read the reviews on you guys before purchasing. I'll just chalk it up to a $40.00 lesson

Kemark	04:56:47 pm

30 Days Warranty:

The said package is only ONE TIME that can cover a specific support such as:

Unbrick

Re-Root

Unroot

Choose only one depending on the customer's situation. You cannot use the warranty for UNBRICK + RE-ROOT or UNROOT + RE-ROOT. It only cover ONE support. It is either "Unbrick" OR "Re-Root" OR "Unroot"

Were you not advised of this sean?	04:57:22 pm

Sean	04:58:00 pm

I was never advised on anything. Last night you apologized for not letting me know that the Bootloader was still locked.

Kemark	04:58:58 pm

yes. that was on the need to know depending on the customer's needs

Sean	05:00:06 pm

The customer needs to know what they can and cannot due with the service you provide. The only reason my phone was bricked was because I was not informed that my bootloader was locked.

Kemark	05:03:03 pm

most of here already assume that customers already know what they are getting selves into, there are a lot of consequences that comes with root, not enough time to go over all of them that's why it helps us help you has a customer when you ask questions

Sean	05:05:24 pm

Assumptions are the problem. You guys make it seem so easy with your advertising so people who are not savvy with technology fill safe. Then when things go wrong, you extract more money out of them to fix their devices. You guys were trying to sell me packages the whole time you were rooting my phone

Kemark	05:06:24 pm

the packages are supposed to help you as a customer

Sean	05:09:42 pm

Obviously this PACKAGE I purchased is not helping me, THE CUSTOMER, at all. But if your company is not willing to refund my payment that's fine. The vagueness of your packages and the overall deceit in the naming of "ONECLICKROOT" should have been obvious to me. You guys have poor reviews specifically about what I am dealing with.

Kemark	05:15:35 pm

I apologize for your disappointment and that you were not properly informed of the 30dyas warranty support package and what it adheres to, but if you decide to unroot your device it will cost 39.95

Sean	05:15:59 pm

Lol

Great answer	05:16:02 pm