yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] bigfatron:
Angry is probably too strong, but i'd have hoped (as with pre-ordering anything) that you'd at least get the thing delivered on launch day. Wouldn't expect to get it early necessarily and there are clear commercial reasons why this wouldn't go down well for a product thats being sold via third parties as well as from Google directly. And if the courier is struggling to keep up then its probably Google's fault for apparently giving regional exclusivity to any single company. After all, the likes of Amazon seem to cope quite well using multiple couriers and getting large volume launches of items out on time.

And certainly the communication side of things could've been alot better done than it has been, not to mention the customer services element for those who tried unsuccessfully to can pre-orders a week or more ago.
[Nexus 7 General] _MetalHead_:
Isn't this what that OTHER thread is for?
[Nexus 7 General] Jiggavolt:
Can't tell if trolls or just stupid.

Did either of you even read the OP? He had an extremely valid point. We paid for required two-day shipping, supposedly in an effort to receive our products on or before the day everyone else could receive theirs. Of course this was not guaranteed by Google, but the fact that it didn't happen makes it unlikely that I'll ever preorder another Google product unless they adapt the same philosophy used elsewhere, like Amazon and Apple.

I followed the rumors since the 370T, preordered within minutes of availability, paid extra for mandatory expedited shipping, and it's finally being delivered tonight. Folks simply wandered into stores last week and picked theirs up. That's not how it should work. I'm not whining - I just believe Google should handle things differently in the future.
[Nexus 7 General] ibopm:
That's not my point as Jiggavolt has also explained. I would gladly have paid $5 or $10 shipping to get 3-week shipping rather than the 2-day shipping. But since we were required to purchase $20 (Canadian) 2-day shipping (which turned out to NOT be 2-DAY shipping AT ALL), I think it's fair to say that I feel a little cheated. Beyond that, there are implicit expectations that have not really been followed through or at least communicated. Even a simple apology to say that they were a bit slow would satisfy me.

No, I'm seeking an avenue to communicate discontent with Google in a collective way.
[Nexus 7 General] _MetalHead_:
Ha! Since you stated that so eloquently, I just can't argue with it ;)
[Nexus 7 General] SubliminalME:
Yeah, I could see being upset, actually. I ended up just calling all of the Gamestop stores within 15 miles (probably 6 of them) before I found one that had one in stock.
[Nexus 7 General] matthewr87:
I would be angry too, but mainly about the 2 day shipping issue. However, I believe that UPS is at fault here if they cannot deliver within two days, not Google. I did not want to pay for shipping so I picked mine up at Staples on Sunday.
[Nexus 7 General] ckl_88:
It's easy. Next time Google comes out with another device. DO NOT ORDER FROM THE PLAY STORE no matter what they say. You will get PLAYED again. They named it the PLAY store for a reason.

In my mind, Google has botched the entire process from start to finish.

1. Mystery specs - for the longest time, nobody could figure out if it had MHL or HDMI out, USB OTG, external storage, etc. Even media sites were conflicted on these features.

2. Saying that it will only be available on the Played store when it wasn't.

3. Shipping to retailers FIRST before fulfilling their own pre-orders hoping that retailers will hold them for an unspecified amount of time.

4. Shipping devices in no discernible order (FIFO, LIFO), etc.

5. Shipping 8GB orders first before 16GB, and then 16GB before those that also bundled a case with it.

6. 2 day shipping questionable... existing posted screenshots showing estimated time of delivery of 4+ days confirms this.

7. Canada gets brown back and US gets black back. WTF?

8. No able to cancel orders and no response from e-mails (at least for emails from Canada).

9. No specific launch date except mid-July. It's mid-July already, and some haven't even seen movement on their orders.

10. No explanation from Google over this fiasco.

The only redeeming feature was the price.

I don't know if this is Asus' fault or not, but Google is to blame. I think what Google should have done is hold shipping to retailers until they fulfilled their own Played store pre-orders first. None of this "everyone gets it at the same time" crap... WE OBVIOUSLY DIDN'T ORDER IT AT THE SAME TIME, so why go this route? If retailers don't have stock to sell, they can't sell it. However, if they do and it is taking up space, you can bet somebody is going to break the rule... esp. when there is no specific date to sell it.

The Played store is the premiere store for buying google branded devices. Google should make sure that when you order from there, you are at least guaranteed to get it the same time, if not earlier, than all other retailers at launch. Otherwise it is pointless to pay shipping when you could just walk to your local B&M and buy it right away for the same price - minus shipping. As it stands now, you would be a fool to order from the played store for the next device no matter how exclusive it will be.

The next time around, not ordering devices from the played store will be a good lesson for google.

If Steve Jobs were alive and this was an Apple product, he would have made it right by now. God rest his soul, he's probably laughing in his grave right now.
[Nexus 7 General] blahblahyoutoo:
In the words of Justin Timberlake... Cry me a river.
[Nexus 7 General] JaSauders:
I can't say I'm exactly thrilled over the situation. I found out Staples has them on the shelf right now. Meanwhile, I've received nothing from Google regarding my pre-order. No status update, no shipping notification, nothing. It stings a little bit to realize I'm paying more to get it later when you factor in the shipping cost... especially when I could have one within 5 minutes since Staples is just down the road...

I'm not exactly angry to go to war with Google over this, but this is definitely some serious food for thought for future purchases. I can't see myself possibly pre-ordering through Google again.
[Nexus 7 General] dferrey:
Anyone who pre-ordered with the expectation of receiving it before those who didn't pre-order, had the wrong expectations. I've been involved with many pre-orders and known of many many more. I've never seen one with that expectation.

However, you should expect to receive it on the generally available (GA) date. That's where this release broke down. Whether it's Google or Asus, it doesn't matter. The process failed.

However number 2. When I saw that pre-orders were paying for shipping and taxes, a flag went up for me. I decided to not pre-order as it would be cheaper for me to walk into a store and buy on the GA date. I saw little value in pre-ordering.
[Nexus 7 General] _MetalHead_:
Truth. I preordered each iPad as soon as they were available, and Apple shipped them all out DAYS before the release date and put a hold on them at all the local distribution centers. That way come release day, they were all ready to be delivered. Every single person that preordered one got theirs on release day.
[Nexus 7 General] Pittoreski:
To those who are calling him a cry baby, he has a point. When you pre-order an item, you expect to receive it slightly before or at least at the same time as stores especially when you also paid for shipping.

I pre-ordered it and I didn't receive it yet too. I'm a bit disappointed too but whatever, I'll just wait!
[Nexus 7 General] ygohome:
I didn't even know what a Nexus 7 was less than a week ago, which is when I placed my order in the play store

I've since googled Nexus 7 to learn more about it and I instead found these forums and see how people are very angry at google. But when I think about it, if it weren't for google and their search engine, I wouldn't even know the N7 existed and I'd probably have a Corby Kryos or Nook tablet right now.

But If I hadn't googled and found these forum threads about shipping then I would now be happy and content waiting for my sweet Nexus 7 to arrive in the mail. Instead, I'm angry!

I'm in a paradox of confusion. I think I'll stay out of the forums until my N7 gets here :)
[Nexus 7 General] MaxNXS:
Corby Kryos rocks! LOL
[Nexus 7 General] RY4N75:
Lets face it. It will be worth the wait
[Nexus 7 General] Logan_M:
I hate to be evil, but on UPS it says it's shipping through UPS Standard shipping. When I checked the price and delivery time (I used their calculator) it said that that shipping (If shipped today) will arrive on the 30TH. I really hope that's not true.
[Nexus 7 General] ckl_88:
Every pre-order I've been through, I have either received the product before anyone else or at least the same day as general availability. Not a week after everyone else has been able to get it. That's my expectation. Maybe I'm lucky.

Have a look at how video game pre-orders work. They seem to do it how everyone expects a pre-order to be done.

I can guarantee you, though, that I've never heard of a pre-order with the expectation of getting it last and paying more for the privilege - that is for sure.
[Nexus 7 General] secretasianman:
I don't understand... Are you guys not getting your Nexus tablet on the 2nd BUSINESS day from the time you get the shipping email from Google?

I got the email on Friday... And they're delivery today Tuesday (the 2nd business day).
[Nexus 7 General] Nexcellent:
No, they're just mad that others were able to grab them in store before the pre-orders were shipped.
[Nexus 7 General] JaSauders:
No matter how you slice it or try to justify it, it's well warranted. I'm not kicking and screaming because I know there are users who ordered before me and still don't have their's, but it's kind of messed up to have a fresh stock in Staples 4 miles down the road when lots of users haven't received a single bit of notification from Google regarding their "pre-order" that was placed quite a while ago. There's definitely bigger battles in day to day life to worry about in comparison to something like this, but it's disappointing to see a mistake like this carried out with zero response from the vendor.
[Nexus 7 General] st0kes:
I totally agree with the OP, the whole point of pre-ordering something is to get it first. Not much point in venting about it but it is a bit annoying, especially when you can now buy them with free and immediate shipping (in the UK anyway, from ebuyer). I wont be pre-ordering from Google again.
[Nexus 7 General] burnduck:
No idea why I thought Google would have got better after my Nexus One experience.

Ordered my N1 few years back with Google as soon as it was released, phone arrived DOA, contacted Google asked for a replacement, phone lost in transit, took another 2 weeks and thousands of non-replied emails for them to resend me another phone. :mad:
[Nexus 7 General] ibopm:
I just wanted to say why I wrote the post. This is was not meant to be a rant. If you re-read the OP, you will see that I am actually looking for a way to collectively voice to Google our discontent. That's because I believe Google to be a high-quality company that listens to its users. And I do WANT to order from Google Play again for the next device, but not before helping them improve their process by vocalizing our disappointments to them.

A rant in itself is useless, but what I am looking for is a way to let Google know where they can improve so we can enjoy a better Play store in the future.
[Nexus 7 General] zolah:
I ordered one from PC world a couple of weeks ago.

They took the money straight out of my bank.

Ive phoned them 3 times asking when i can expect to hear anything and i have had 3 different stories.

Basically everyone is up in the air about this at the moment.

Its not just google play store that are lacking in the communication area.

Very frustrating.
[Nexus 7 General] Nexcellent:
The N1 launch in general was good though, i ordered and got it in the mail the next morning, no hold ups.
[Nexus 7 General] Montaberne:
I agree with OP on shipping.

Ok... Google ****ed it up with pre-orders but I wasn't expecting them to lie to us about shipping.

No way it's UPS fault. They do what they are paid for. Australia gets International Priority and we have standard, 3-5 days shipping. And since it's not shipping from Ontario like they said but from Kentucky, no way we'll receive that in 3 days.

And there is also the duty passage which we are not sure who's gonna pay.

Really Google?
[Nexus 7 General] R3dbeaver:
actually, they DID broke their promise when they charged me $19.99 for 2-days express shipping. it's shipped on the 17th and will arrive at my door on the 23rd. That's a week worth of shipping.

Not something I'd like to pay $20 for. $5, maybe.

Still waiting for Google to refund my $20. Or at least partially.

****, at this rate i could just pick one up at CanadaComputers sans shipping charge. or maybe NCIX in a couple weeks with much less shipping fee.
[Nexus 7 General] tortau:
I completely agree with the OP. I'm in Canada and ordered the 16GB on June 26th so I'm suppose to get the mythical tablet (it is in my mind) in 1-2 weeks.

The problem is, I have no way to cancel the order because Google Canada does not reply to emails nor phone calls.

I'm not miffed about getting it later than everyone else. I'm just upset that I could go to the store (Staples down the street has them in stock yesterday - prob all gone now) to get them on the "launch day". Had I known about this, I would not have bothered to pre-order it online and agreed to pay to the ridiculous $20 for shipping (which I had justify that I'll receive this earlier than anyone). To make things worse, it sounds like they aren't even honoring this 2-day shipping agreement.

I also feel like I'm treated like trash because it looks to me like they:

1) consider their commercial partners more important than end users (who buy and use their products) by allocating all available stock to them first.

2) re-allocated all available 16GB for US/UK/Aus shipments instead of equally spacing them out between the different locations and allowing people who order on later days to receive their shipments later.

At this point, production at Asus is probably fast and furious and I just wonder if and when I receive my tablet, it would have skipped QA just to reach my hands "faster". Just reading about all the issues about screen backlights, dead pixels have confirmed that I made a vast mistake when I pre-ordered it online on the June 26th.

Right now, I just want a way to cancel my order but Google Canada isn't replying to emails nor phone calls. I can't refuse the shipment because I read that I don't want to be charged restocking fees. I can't buy one in store because I know it might be coming in the mail sometime within the next two weeks.

Should I rave and rant at my CC company instead? *sigh*
[Nexus 7 General] jsm7483:
A pre-order is a guarantee from the seller that you will get the product. No one said that it would be available on retailer's shelves when you walked in and wanted to buy one. That was not guaranteed.

As far as Google goes nothing really said that they would have it in your hands by July 15th. The projected date was within two to three weeks shipping when it was ordered. That being said I think they are delivering on their promise.

Also good luck when the warranty issues come up and people have to deal with the retailer or ASUS. I will take my advance shipping on warranties from Google Play before I start complaining.

P.S. Mine care yesterday from Google and I ordered on launch day. I am a happy customer.
[Nexus 7 General] dferrey:
I admit, I've never pre-ordered a video game. I have pre-ordered many CD's, DVD's, Blue-Ray's and all arrive on the GA date. If I've gotten something sooner, it was a mistake.

Do you have any examples where the pre-order includes documentation that says it will be received before GA?
[Nexus 7 General] R3dbeaver:
No. i dont care if somebody else gets it before i do. good for them.

i'm mad becoz im being charged for a 2-days express shipping (ie. shipped Monday, arrive end of day Wednesday the latest), instead, i got some crappy UPS Standard with (at least) 5-days shipping. Shipped Tuesday, arrive Monday the 23rd?

wtf is this ****? give me back my $20.
[Nexus 7 General] jotei66:
Well the device is amazing, it really is... I am more than happy with it.

How Google handled the Pre Sales ? ... Terribly bad, I ordered 27/6 - one device received other delayed. But communication, customer service, "the whole package"... total crap...

Life's too short to worry about Google, but all I do know is I will never be buying a "hardware" product or pre launch through them ever again... its just not worth the headache. I will buy from a retailer next time..
[Nexus 7 General] nickmv:
You have a legitimate beef with them. If I were you I'd let things calm down for a few days, then call them back and request a shipping refund. They did not provide you with the service you paid for, therefore you're entitled to a refund.
[Nexus 7 General] th3drow:
People who aren't pissed were the ones not affected, like the people who ordered like the 10th of july and recieved it the 12th somehow. but its extremely dumb how things went, Its like preordering a game from gamestop, and then finding it was released at walmart 5 days earlier, for cheaper, and with the same preorder bonus. It just was horribly handled.
[Nexus 7 General] fishingfon:
I would love to place a large spiny fish in a very private place of Larry Page. I think that the pre orders have been handled horrendously, and I am going to try and get my shipping refunded.

When I ordered my nexus 7, I was told I was paying for 2 day shipping, then a week or so after I ordered Google changed it to 3 to 5 day shipping, and now my n7 has been marked posted, and the estimated delivery date is 7 days after it has been posted, which I think is ridiculous considering I paid for 2 day shipping. Shame on Google.

I live in Australia.

Cheers

Corey
[Nexus 7 General] haloimplant:
If someone who is receiving theirs before the end of the week, or even next week, says I shouldn't be mad then how about sending me your N7 and I'll send mine back to you when I get it in 2-3 weeks.
[Nexus 7 General] whistlerGreg:
Paid for 2 day shipping, getting UPS standard which is estimated at 5 business days + 2 weekend days. Not happy!
[Nexus 7 General] bologdl:
I would like to see the faces of the people who are claiming that nothing is wrong with the way Google shipped its product. If they were in a line for a Premier block buster movie and the ushers start randomly picking people out of the line to let them in they would be the ones lying on the ground kicking and screaming it’s not fair.
[Nexus 7 General] R3dbeaver:
Brilliant idea!
[Nexus 7 General] Extratex:
I'm not upset that a lot of people got it before me, I'm upset that I paid an extra $20 dollars when I could have went to Staples or Gamestop (both are within a 10 minute walk from my house) and get it for $20 dollars less. I pretty much paid Google $20 to get me my product a week and a half after everyone else. I still have not received an email that my product is being delivered.

On the bright side, I heard some people got an additional $10 gift card with their $25 dollar one that Google gave to them. Hopefully that's compensation for the late delivery.
[Nexus 7 General] BrianDigital:
Yeah but where the people just standing there debating the movie release, when the movie company said mid month and fanboys lined up on the 12th then there are 31 days in the month.

Retailers screwed up
[Nexus 7 General] Phocas:
Boo freakin hoo.. My Nexus came in yesterday and it was well worth the wait. Amazing device! I spent on shipping what I would have on taxes and I'd do it again in a heartbeat.
[Nexus 7 General] BlueBagodah:
I walked into a Staples and picked one up yesterday ( July 17). I am very happy wit the device, but am unhappy with the way the pre-orders were handled.

Like the OP said, I would like the Play Store to be the goto place to pick up Nexus devices. Take some power away from the telecoms.

I want Google to know how and why we are disappointed so when the next Nexus arrives the fulfillment process will be as smooth as the butter on Jellybean.
[Nexus 7 General] Warren_Orange:
This is a joke.

Ordered 27th from UK play store still nothing.

I am getting slightly cheesed off now:mad:
[Nexus 7 General] Logan_M:
The release date doesn't bother me, it shipped mid July just like they said it would. What REALLY bugs me though is that UPS says that it shipped UPS standard, not two day, and is estimating the delivery date as the 26th.
[Nexus 7 General] SkyandDirt:
I live in Canada, and have a nexus 7. And I have had it for 6 days now, its absolutely awesome, best thing I have ever experienced, ever..
[Nexus 7 General] ijeff:
Some people don't realize Canada will only get theirs in two to three weeks from now and paid $20 for two day shipping only to get 5 day instead.
[Nexus 7 General] inferno34s:
Yup, kicking myself too since I was going to get a 8gig model but decided to get the 16 at the last moment. Guess it will ship in 2 weeks and I'll have it in 3 weeks.... yay
[Nexus 7 General] robbiev80:
I cancelled my order and bought it at Staples instead. Google screwed up big time.
[Nexus 7 General] rockhstrongo:
I am definitely upset. I paid more money for a product that I expected to receive before retail stores, and for that extra money, I didn't receive a single benefit.

This experience will make me think twice about ordering physical goods from the Play Store in the future. At least something that I want in a timely manner.
[Nexus 7 General] Locklear308:
You've got to be joking.
[Nexus 7 General] uberNoobZA:
I would go with 'just stupid trolls' :D
[Nexus 7 General] ptesmoke:
Yea sorry... You got yours. Some of us still have 2 weeks before it ships!

I had enough.. I canceled my order, went to staples... 5 mins later I have one for $20 cheaper. Canada got major cack up the arse with this deal, ordered June 30 and expected delivery into august??? **** that Google.

Thank god staples here had 29 left in stock after my purchase.... Pretty sure that all of alberta pre orders lol.

Horrible experience.... Was hoping for better from play store..
[Nexus 7 General] Okaay:
That sucks bro. I just quickly went into staples and grabbed it.

Sent from my Nexus 7
[Nexus 7 General] glowworm62:
It's

only

a $200 device that Google have been kind enough to provide almost at their build cost to the community at large.

In my many years in this industry, with my handhelds going all the way back to the Apple Newton and my PCs going back to the Commodore PET, I've seen far worse debacles in terms of shipment.

Google will learn, the pain of this shipment will be forgotten by us in mere weeks, and hopefully, HOPEFULLY, Google will not feel chastised enough so they stop the Nexus project as a whole.

We really do need to have a series of devices that will run pure android before it's been screwed up by each manufacturer, scare Google off and we will be left with stagnation and HTC/Samsung bastardisations of Android from 3 versions ago.

A few days, a few weeks at most won't kill anyone. It's not like the tablet is going to be driving your pacemaker or delivering your cancer drugs.