[Verizon Samsung Galaxy S III] kola1228:
First Chat:

You are now chatting with 'Carl'

Carl: Thank you for using Verizon Wireless's sales chat service. My name is Carl, I'll be happy to help you with your order or sales questions today! Before we begin may I have your first name?

Customer: hello, I would like to buy a Samsung Galaxy SIII, but I know it has a locked bootloader. Can you tell me more about the locked bootloader on this device. is this lock ever going to change?

Carl: What would you like to know about this feature?

Carl: At this time we have no information on this features being removed.

Customer: I would just like some details about the bootloader.

Customer: If you can please explain to me why it was locked

Customer: and if the bootloader will be unlocked

Carl: It cannot be unlocked.

Customer: could you elaborate please?

Carl: May I have a moment for this?

Customer: sure, take your time

Carl: Thank you.

Carl: May I ask why you are interested in this information?

Customer: I am interested in using the device for software development, but it is very difficult to work with a locked bootloader.

Carl: Thank you.

Carl: Are you aware that this voids all warranty on the phone and nulls any insurance you may have as well?

Customer: Yes, I am aware.

Carl: Great!

Carl: I understand your situation, however this feature has been applied to these phones to protect the OS and functionality of the device.

Customer: I understand, but I have had several other smartphones which had an unlockable bootloader.

Carl: Yes, this is something Samsung has done with their newest phone to enhance security on the device.

Customer: Actually that is incorrect, sir.

Carl: Is it?

Customer: Samsung has released this phone on every major carrier in the US, including AT&T, Sprint, and T-mobile.

Customer: All of their models have an unlockable bootloader

Customer: while Verizon's model does not.

Carl: I would be interested in knowing more about this, can you explain this for me?

Customer: This is why I asked if Verizon will be providing a tool for unlocking the device.

Customer: Sure, I'll tell you more. There is an entire developer community who make a living off of android software development. And Verizon has made their job incredibly difficult to say the least.

Carl: I understand this.

Carl: We have no information on if they will, I however do not believe they would go through such lengths to do this and then release software to undo it.

Customer: I understand your reasoning. But if you could please do me a great favor and ask the support team for information and also do a search in the internal Verizon documents for any sign of an unlock in the future.

Carl: You will have to contact technical support for this.

Carl: Would you like customer services number so you can get in contact with tech support over this?

Customer: yes please.

Carl: One moment please.

Carl: For customer service please call 800 922-0204 or *611 on your mobile phone, hours of operation are 6am-11pm Monday-Sunday!

Customer: Thanks for your help.

Carl: While we have this chat open would you like to order a phone or another Mobile device?

Carl: You're welcome!

Customer: no thank you. I'll hold off for now

Carl: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!

________________________

here is my second chat:

You are now chatting with 'Bradley M'

Bradley M: Thanks for using our chat service, my name is Bradley! I am a pre-sales chat agent! Would you be interested in upgrading a current device, adding a new line or perhaps purchasing an accessory?

Customer: hello, I would like to buy a Samsung Galaxy SIII, but I know it has a locked bootloader. Can you tell me more about the locked bootloader on this device? will this ever change?

Bradley M: No, we don't support unlocked phones, so it won't be an option.

Customer: can you elaborate please?

Bradley M: We don't support unlocked phones on this network.

Customer: I have a droid incredible which has an unlockable bootloader. and it runs on your network

Bradley M: That phone has also been out for a lot longer, this phone can't have that done,

Bradley M: Sorry!

Customer: I am not speaking of global capabilities, I am speaking about the bootloader.

Customer: incase there is a misunderstanding.

Bradley M: I do not know about Bootloaders, I'm a pre-sales agent.

Bradley M: If that information is not on the site, it's not something I'm in reach of.

Customer: can you ask the support team for me? or simply do a search in the internal Verizon documents about any unlock in the future?

Bradley M: We do not have unlock information, as that's not something we support.

Bradley M: The support team can be reached at 1-800-922-0204 until 11PM 7 days a week!

Customer: thank you for your help