yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] cfh:
Originally Posted by cfh View Post

I got mine from Google Play. It worked fine for about 6 hours and then it just died

Can't turn it on, can't charge it, is not recognized by PC ... dead, dead, dead.

Sending it back for a replacement, but the process seems stacked against me if

they decide, under their opinion, that my warranty was voided

Hoping for the best here.

Perhaps I am a little paranoid. With most defects listed here, you know exactly

what is wrong: bad screen, bad pixel, bad mic, etc.

For me, I have no idea what is wrong, it just died after working great for 6 hours.

If they come back and tell me that the only way this could have happened is

that I operated my device in a manner that voids the warranty, what defense

can I put up?

---------- Post added at 02:35 AM ---------- Previous post was at 02:30 AM ----------

Quote:

Originally Posted by cfh View Post

I got mine from Google Play. It worked fine for about 6 hours and then it just died

Can't turn it on, can't charge it, is not recognized by PC ... dead, dead, dead.

Sending it back for a replacement, but the process seems stacked against me if

they decide, under their opinion, that my warranty was voided

Hoping for the best here.

I read that also, however, I tried 30 seconds many times, 60 seconds many times, even 90 seconds

but it still would not come back to life :(
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
After a few days of this : http://www.youtube.com/watch?v=Gh4FMM7ctVo&feature=player_embedded my N7 digitizer has went completely out. Oh well . So much for using this one until my replacement arrives.

:(
[Nexus 7 Q&A, Help & Troubleshooting] Huey85:
Got the same issue with mine along the bottom of the screen. Sigh.. My replacement better not take too long to get here.
[Nexus 7 Q&A, Help & Troubleshooting] mephi5to:
Got mine 4 days ago. No issues with the screen. But my auto brightness sucks. By default, auto brightness level is pretty low. But the main problem is that when I go into the full screen video playback or any other videos (in browser for instance) it goes completely dark in about 5 sec. After video starts screen starts gradually go darker and after about 5 flicks it goes black.

Is it a software issue or my light detector next to the camera is busted? It will be a shame to exchange tablet just because auto brightness is not working properly. Besides 16Gb tablets are out of stock at the moment :\
[Nexus 7 Q&A, Help & Troubleshooting] gmikesell:
I purchased mine from sams and the other 1 was for my wife through google play store. The 1 from sams was perfect. The 1 from the google play store has the screen lift problem and the tilt sensor isn't sensitive enough. So far, for me, it looks like my chances for getting a perfect unit is 50/50. Kinda irritating but I don't feel like fussing with the Google play store exchange mess. Going forward, I'll be keeping my purchase options restricted to B&M purchases as the exchange process is much simpler there.
[Nexus 7 Q&A, Help & Troubleshooting] mrtechno1999:
It Works!

I've finally got something that works!

GP UK order turned up with a broken digitiser, this one seems fine so far (3 hours since purchase). SN starts C70K so presumably it's from the July batch? GP one was from June.
[Nexus 7 Q&A, Help & Troubleshooting] nexus-spy:
Google Replacement?

Did any fellow try to contact Google Support and asked for replacement? I wonder how that process goes and whether we need to pay any shipment. I also have the 'famous' screen separation on my Nexus 7 and I am debating whether just to return it the store or just go directly with Google. Any thoughts?

Nexus Spy
[Nexus 7 Q&A, Help & Troubleshooting] MC153:
You don't have to pay for shipment and you can't return to google unless you bought it from google.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
You're being paranoid. They're not going to accuse you of anything unless they open the back and water pours out.
[Nexus 7 Q&A, Help & Troubleshooting] hardstyle123:
Ordered through Google Play and no shipping or credit card charge. Found out that Staples had 2 in stock. Went to the store got Nexus 7 no problem. Went home opened the box and no charge. Plugged it in and left the house for a good 6 hours. Came back and tried to start it and nothing. Tried many times, nothing would come on :(. Then under the light I can see it gets power since it shows very dim goo and the other half of the screen is black. It remains there for a bit then shuts off. The only way to notice this half screen problem is under a spot light. Normal room light is unnoticeable. Damn I got a lemon. Went back to Staples and someone else had bought the last one. FUUUUUU. Doing an exchange on tuesday as the manager said their other shipment is coming in. My f_ing luck.
[Nexus 7 Q&A, Help & Troubleshooting] Kiersten_Kress:
Nexus 7 #1 (8GB) Play Store - 4 dead pixles (3 on upper right and 1 center)

Nexus 7 #2 (8GB) Play Store - loose screen glass on bottom left and right

Nexus 7 #3 (16GB) Sam's Club - straight line of dead pixels from left to right

Nexus 7 #4 (16GB) Sam's Club - spongy screen glass sticking up 1mm

Nexus 7 #5 (16GB) Game Stop - broken USB connector, can't be charged

(all of the above five were returned for refund)

Nexus 7 #6 (16GB) Play Store - very slight spongy glass, but I'm giving up and accepting it as it
[Nexus 7 Q&A, Help & Troubleshooting] jlc0005:
My Nexus 7 has backlight bleeding :-/

I got my Nexus 7 from GameStop. I ordered it 2 weeks ago and amazingly, it came in 6 days later. I was so excited and felt so lucky. This being my first tablet, not being a real gamer, and already having an Android phone and a new laptop, I wasn't sure what I would be doing with it, but I was still excited. While reading some stuff on it, I noticed the text on the left edge of the web page was blurry... and then noticed the backights looking like on off on off on off all the way from top to bottom on the left edge. Once I searched, I saw that it was a larger problem than just mine.

I'm somewhat tempted to just return it and wait a few more months when some of the other tablets come out with Jelly Bean, a great screen, AND a Micro SD Card slot, even if they do end up costing a bit more.

...I'll probably just try to exchange it... and if the 2nd one has issues, then just return it alltogether.

Hopefully, the ones arriving at the stores don't have more issues..
[Nexus 7 Q&A, Help & Troubleshooting] nexus-spy:
I thought for warranty/defect claim we need to go through Google Support. Is Asus doing this instead?
[Nexus 7 Q&A, Help & Troubleshooting] Kiersten_Kress:
The "official" Google Play Store policy is that AFTER 15 DAYS you're supposed

to deal with ASUS for all warranty issues.

However, a Google Play Store rep told me that they will allow exchanges/returns

directly for now, since it is a new product.

Trust me, you don't want to deal with ASUS warranty dept unless absolutely

necessary. (speaking from my painful experience with them on two laptops

and one tablet over the last two years :crying: )
[Nexus 7 Q&A, Help & Troubleshooting] jlc0005:
OMG - Maybe I should just return mine and save myself the trouble some of you had.
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
You can't return it to GameStop once it is opened. Most you can do is exchange within 30 days.
[Nexus 7 Q&A, Help & Troubleshooting] Kiersten_Kress:
Not necessarily... it's YMMV.

My local GameStop allowed full refunds on DEFECTIVE units

because they ran out of Nexus 7 for exchanges. They got

only one shipment of 30 last week.
[Nexus 7 Q&A, Help & Troubleshooting] :
There should be another poll option for people who *didn't* have defects, just so that we have something to compare to.
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
Bought three 16 GB from two Staples locations. One had a very creaky/spongy screen, the other had a raised/unglued (I even saw the strands of glue as it was literally coming apart as soon as I opened the box), and the third had really bad backlight issues (on 0% brightness/low, the entire left side didn't even light up...).
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
On a related note, Asus' slogan, which appears on their splash screen on the Prime, is "Persistent Perfection." LMFAO.
[Nexus 7 Q&A, Help & Troubleshooting] EP2008:
Why didn't you stop after the second defective unit? ASUS doesn't have a good reputation for making quality tablets. If you end up with a "good" unit, you'll have loads of problems getting warranty service WHEN your device finally has a problem.
[Nexus 7 Q&A, Help & Troubleshooting] Kiersten_Kress:
My current Nexus 7 is "acceptable" to me because I don't believe a "perfect"

Nexus 7 exists out there. (other than the ones issued to Google's CEO and

top executives? :D )
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
That was very nice of them. I was going by their return policy printed in back of receipts regarding open box tablets.

The guy at my local GameStop said I'd be able to exchange even if it took an extra month or two before the others came in. Told me to use this none for time being. So I'd say YMMV is true. Hoping the next wave of GameStop nexus 7 are a "different" batch.
[Nexus 7 Q&A, Help & Troubleshooting] PROlific666:
I had a dead pixel on the first 16gb I bought from staples... I was hesitant to return it after reading some of the other reports of loose screens and full rows of dead pixels, however, I decided that I didn't pay for for any dead pixels and returned it. Staples offers a replacement or a full refund within 14 days. My second one was flawless (thankfully) but I had decided prior to returning the device that if the second one had any problems I was going to ask for a refund and wait until the bugs were worked out. After reading all the complaints I consider myself very fortunate to have received a defective free device. I don't think I will ever buy tech online unless its the only place available as with the GSM GNex.( I would have hated to go through the return process with the play store.) With that said I love the nexus7... if you can get a defect free one.
[Nexus 7 Q&A, Help & Troubleshooting] exzacklyright:
I tried to cancel my order within an hour after ordering and Google wouldn't refund it. It's been like a week and still nothing.

At this point it is no longer possible to cancel this order. Your order is processed shortly after your purchase is complete. Our expedited order fulfillment process ensures that packages are delivered quickly, which also means that there is a very short window of time to cancel an order prior to our shipping provider moving forward with delivery.

I recommend leaving a prominent note on the door to let our shipping provider know that you're refusing delivery of the package. In some cases our shipping provider has returned packages if their drivers see a note for refusal of delivery. The note should include the following:

- Refuse delivery-Return to Sender

- Include signature

- Include tracking #

If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks.

If the package is successfully delivered in spite of the delivery refusal note on your door, you can still refuse delivery of unopened packages within 5 days of delivery. To do so, contact our shipper directly to schedule a pick up of your package. Make sure to let them know that the pickup is specifically because you're refusing delivery.

IMPORTANT: Don't open the package. Our shipper will not allow refusal of delivery for opened packages.

Regards,

Sean

The Google Play Team

Mandated from Stannis Baratheon
[Nexus 7 Q&A, Help & Troubleshooting] PROlific666:
I believe they also take returns within fifteen days whether its been opened or not.
[Nexus 7 Q&A, Help & Troubleshooting] shaurz:
On occasions I've had areas of the touch screen become unresponsive. Also I've noticed occasional audio crackling when playing YouTube videos. I also had the Maps app go bonkers with psychedelic graphics but that was probably a software/driver bug.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
Did you speak to a supervisor?

I don't think they can refuse to refund hardware if there are none on hand for exchange. At the very least you should be able to get store credit.
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
My screen doesn't lift but I'm noticing a little creaking on the left side. It only happens really when I squeeze the tablet which I normally wouldn't do. Am I being picky thinking about returning it or should I be happy my screen is level and just live with it?
[Nexus 7 Q&A, Help & Troubleshooting] :
There are only a handful of people with the device though. Hence why it could be considered worrying. Maybe it was a duff batch (which shouldn't have been sold anyway). Who knows?
[Nexus 7 Q&A, Help & Troubleshooting] jptech:
all those sold by the play store were recalled from their shipping hubs due to ASUS's defects. Hence the delay. When we receive our devices, they should be defect free.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
Please stop making things up. People might start believing it.
[Nexus 7 Q&A, Help & Troubleshooting] :
I could quite believe that and it sounds likely, but I haven't seen any hard evidence of it.
[Nexus 7 Q&A, Help & Troubleshooting] the noan:
Damn that's ****ty. Mine is flawless : knock on wood: just to let y'all know not all are defective. Hope google/gamestop/whoever rights these wrongs for you guys. This device so far has had a really flaky launch
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
He admitted in another thread that his source is himself.
[Nexus 7 Q&A, Help & Troubleshooting] jptech:
I'm not my own source. You'll see.

I'm using clues to speculate as to what happened. It's called news. That's how they do it now.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
No. "using clues to speculate as to what happened" is called you made it up, not news.
[Nexus 7 Q&A, Help & Troubleshooting] Eagle1337:
without any viable source you are effectively your own source.
[Nexus 7 Q&A, Help & Troubleshooting] hanthesolo:
They may have had a flaky bunch initially, but my personal theory is that these defects are occurring because it's been so hot this summer (at least in the us). Just hear me out out on this one: they put your pristine N7 in the back of xyz shipping truck, which then promptly heats up to over 100 degrees in the summer sun. At that temp, the metal starts expanding, the glue softens, you get a timely bump in the road, and BAM you have a damaged device. That seems plausible, at least to me. Another thing to worry about, as my N7 is coming fro. CALIFORNIA into the hot south.
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
Called my gamestop, returning mine today as defective they are gonna have to get me a new one shipped as soon as possible. Separation is definitely getting worse, at first it was barely noticeable but now it feels like I have a lump in my screen and the glass is visibly higher.

Sent From the Future
[Nexus 7 Q&A, Help & Troubleshooting] kboya:
The issues with the screen I experienced, and confirmed by most of those in thread is not to do with the clips/ability to dismantle the top from bottom. Rather, the issue is that the left hand side of the screen does not sit neatly and firmly within the silver band while the rest of it is solidly attached. Hence, just pushing it back in is only a short term workaround and not a fix. The comparison with a dead pixel or two is not a tenable one.

While there are several reports out of "not so many" shipped it's probably not endemic. If it was there would be 500 posts already on this. I'm staying sanguine on this, there are always problems first up and someone's got to get it!
[Nexus 7 Q&A, Help & Troubleshooting] Glod:
I dont have a defective screen thankfully, the device feels like it can handle a drop--its strong, love the build.

but my speaker is extremely quiet and crappy--is this normal or did i get a defect?
[Nexus 7 Q&A, Help & Troubleshooting] AndroidIsEpic:
Thank goodness no defects here! Did a triple check to make sure after reading through this thread though.
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
What he said..I don't think the screen defect is common, this thing got stellar reviews, and it is awesome. I'm actually considering a second one. On mine at least, I would consider it a minor defect and could probably live with it, if I didn't think it would get worse.
[Nexus 7 Q&A, Help & Troubleshooting] Timbermill:
The problem seemed to be getting worse today but after hearing it's just a clip (not glue) - I resorted to force.

I needed to put quite a bit of pressure (more than seems safe) to do it, but it has properly clicked back into place now.

Smooth the side back into place then pinch it firmly with your thumb and forefinger in the middle of your 'rise'.

(turn your screen off if you're squeamish - you will hear a loud click when it goes back in)

DEFINITELY FIXED :good:

WARNING: THIS CAN BREAK YOUR SCREEN

For clarity, I didn't have any dents in the bezel. Try to spread any pressure on the screen side. Pinch the bezel together, not the lcd panel.

Your problem might be different to mine, so try this at your own risk.
[Nexus 7 Q&A, Help & Troubleshooting] silvscorp:
for those who had defective unit, may be you can try use hair dryer to heat up the "raised screen" section for a 5- 10 mins. and then press screen down again for a little while this see might help?

I am just guessing if it's really the adhesive problem, the hair dryer might be soften it a little to help hold the screen down. I used similar method to fix my phones before so not sure will work in this case. Of course, be extra careful when heating, don't hold it too close at the same spot for too as the heat might melt the bezel or the screen depends on what kind of hair dryer you have.
[Nexus 7 Q&A, Help & Troubleshooting] alias3800:
LMFAO
[Nexus 7 Q&A, Help & Troubleshooting] kboya:
Did it sound like a clip? Did it click? I hope it fixed for you, but the ifixit teardown shows the clips as holding the top and bottom of the case together rather that the screen within the silver band, if memory serves. I'll be interested to know if your one stays in place. I'm awaiting a replacement for other reasons.
[Nexus 7 Q&A, Help & Troubleshooting] Timbermill:
I've updated my post a little. Yes, it was a clip, and the click was quite loud.

Over the course of today, I kept pushing it back down into place only for it to pop out again after playing a game.

Eventually I pinched it back in, using much more force than before and it made a crisp click noise.

I've just tried a game of pinball and, fingers crossed, it seems sorted. :cool:

The light bleed I was getting in the bottom right corner seems to be relieved now that the screen has fully click in.
[Nexus 7 Q&A, Help & Troubleshooting] maggard5:
If you have to "create" the creaking then it's not really a problem. If nothing else is wrong, I would definitely keep it. The hassle of returning it would not be worth it.
[Nexus 7 Q&A, Help & Troubleshooting] sluma:
If you bought it from a local store, I would keep it for another week and see if the screen gets worse( beings to rise) if not I would keep it for sure. The creek is a very minor issue. My screen is raised about 1 mm and my local store said they probably don't have another order coming for at least a couple of weeks I'm playing around with it for another week and if the screen does not get worse I might just keep it and not bother with the return because I might get something worse...
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
Take my advice. If everything else is working properly, keep it. It's not worth nitpicking over something like this and then getting another unit with worse problems. You'll regret it.
[Nexus 7 Q&A, Help & Troubleshooting] jimmyboyuk1981:
Unless its broke dont go looking for problems.

I have been reading constantly all the posts. I have no defects in the hardware from what I can tell. Runs smoothly and wrks. Laggy in some brand new games like dead trigger and spiderman/batman. but always is with new builds of games I find.

Id recommend that unless you have dead pixels or the tablet is coming apart at the seems don't bother looking for problems just for the sake of it.

Loving my Nexus 7 and happy with it.:D
[Nexus 7 Q&A, Help & Troubleshooting] bradsh1:
I have a line of dead pixels up and down the screen. Contacted Google last thursday and they gave me a "remorse" code but no one has followed up since. Guess I should call them again
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
I got instructions for an RMA today. Did anyone have any issues with returns after doing the screw tightening recommended in the general section?
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
Yeah, actually I opened her up and put a small piece of electrical tape where it was creaking and that took care of it. Screen is level, it works, I'm going to just be happy with what I have. These other problems sound much worse. Thanks!
[Nexus 7 Q&A, Help & Troubleshooting] Scyzor:
I have same question posted few days ago - no answer so far
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
My guess is no as I see no way that they can tell they were opened.
[Nexus 7 Q&A, Help & Troubleshooting] Shahpur.Azizpour:
Man even in regards to faulty units it seems like especially the play store customers have been screwed...i can't imagine ever buying hardware from the play store again. it just doesn't have any pros but only cons...
[Nexus 7 Q&A, Help & Troubleshooting] Kiersten_Kress:
can I introduce you to my sleazy brother-in-law who's a very reputable

used cars sales associate? he's got a couple of cars that you may be

interested in.
[Nexus 7 Q&A, Help & Troubleshooting] exzacklyright:
You do know right that that's because most people ordered from there?

Mandated from Stannis Baratheon
[Nexus 7 Q&A, Help & Troubleshooting] jaroslavj:
Gamerdad09 join the club at http://xdaforums.com/showthread.php?t=1789450
[Nexus 7 Q&A, Help & Troubleshooting] funkyboy1281:
I can't hold back anymore. I got mine on saturday and what do you know mine had the screen lift. I was going to give it a week and see what I wanted to do but that won't be happening. Seems like I look at that more than I look at the actual screen. Guess I'll be contacting google.
[Nexus 7 Q&A, Help & Troubleshooting] bradsh1:
Hooray my RMA came in and I placed an order to replace the tablet I originally got with a line of dead pixels. I wonder how long it will take this one to ship.... is there a new shipping thread for me to jump into??
[Nexus 7 Q&A, Help & Troubleshooting] popinadam:
Why not make a poll with what defects our Nexus tabs are shipping with?
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
Would definitely be helpful. I guess the poll that was initially added was to try to pinpoint if there was a specific batch with the raised glass issue. I think it's clear now that a lot of the first runs have this raised glass issue and it seems to be the most reported defect. Followed by what seems to be dead pixels, screen leaks, & touch input issues. I don't think I'm able to edit the poll though after it was created.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
It's likely that the cause of screen lifting is present in all units. Someone dissected one with a heat gun and posted his observations earlier.

http://xdaforums.com/showpost.php?p=29194958&postcount=372

Read that user's other posts for further analysis. Bad news if he's right.
[Nexus 7 Q&A, Help & Troubleshooting] raindrop43:
Screen won't light up

I just picked up a Nexus 7 from JB Hifi in Australia. The first time I turned it on, it asked for language, Google Play details, and wifi. Then the screen went blank and I can't get it to come back up. If I shine a really bright light on it (suggestion found on xda), I can sort of see bits and pieces but not enough to see what I'm doing. Frustrating. :(