yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] marcucci217:
REALLY on the fence with what I should do...

I just got a 16gb, C70 Nexus 7 from Walmart last weekend (site-to-store received Aug 26), so I haven't even had it for a week. However, I have noticed some of the problems that people have pointed out here. The first problem, which I noticed on day 1, was the touch sensitivity issue where there seems to be dead spots on the screen - that is, until you turn the screen off then on again, fixing the problem. The other problem I noticed was the screen lift on the left side of the device. It is very slight - maybe not even 1mm, but I'm not sure if this will become worse over time. It also seems that near where the screen is lifted there is a slight dent in the bezel, that is noticeable when running your finger down the left side (portrait orientation) of the device.

Now these problems, in my opinion, are very slight, and I could potentially live with them if they stay as they are or potentially get better (in the case of the touchscreen problems). However, I've heard that newer production models (C80) are better in terms of production quality and have less probability of having factory defects.

I believe (correct me if I am wrong) that I am still within the Walmart return policy for this device (14 days) and they should be able to swap the device with little to no questioning. I DEFINITELY don't want to return the device and not have a Nexus, because I love this thing, and I certainly would be disappointed if I exchanged this one with another and it turned out to have more apparent or detrimental issues.

What do you guys think I should do? For what it's worth, I believe that there are plenty of Walmart stores in my area that have the Nexus 7 in stock, so exchanging it shouldn't be an issue. Finding a later production device (C80 or later) may be more challenging.

Thanks in advance guys.

EDIT: I should also mention that I don't want to walk into the Walmart store and try to return this thing just to have an employee inspect the tablet and determine that he doesn't find anything really wrong with it. The touchscreen problem, as those of you that experience it could attest to, is quite sporadic and sometimes doesn't last more than a minute. Also, the screen lift is very small and difficult to notice for the average Joe. As I said before, I probably wouldn't even return this thing if I knew that the screen problem would not escalate further than the 1mm.
[Nexus 7 Q&A, Help & Troubleshooting] 640k:
If the Walmart in your area have them in stock, can you check the product codes at the bottom of the box for serial number?
[Nexus 7 Q&A, Help & Troubleshooting] marcucci217:
I believe you can because they just have them in a case behind the counter and when you buy one at the register I'm sure that you can just request to see the bottom to make sure that the sticker has C80 or later. I think it would be very easy to quickly check the sticker to make sure the numbers match up with those from later productions.
[Nexus 7 Q&A, Help & Troubleshooting] tannor:
Well I got a C80 from Walmart and had to exchange it for one dead pixel. Other then the dead pixel had no issues, The CSR there did not even bother to turn it on or even care too much why I was exchanging it, she just said what is wrong and she said ok, and that is it. I think you have 15 days with Walmart, I was lucky when I went to exchange there was only one left. If i waited any longer would be out of luck.
[Nexus 7 Q&A, Help & Troubleshooting] TheMuffStuff:
I got my replacement in the mail, another c70k, and of course, it has screen lift issues, not as bad as my other c70k, but still there.. Should I even bother replacing it again? >.<
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
Follow your heart.

No one really knows how likely it is for the lift to kill your screen. Although I'm not confident, I think that if your lift is truly minor it's pretty unlikely. Then consider the fact that you're dealing with Google as a possible safety net. I don't know what their policy on random screen cracking will be for units that aren't brand new, but erica_renee had some luck with her freshly unboxed cracked screen earlier today, and she didn't even claim to have lift.

http://xdaforums.com/showthread.php?p=30930023#post30930023

So two things would need to go wrong before keeping it becomes regrettable. First the screen cracks, then GOOG tells you to take a hike.

If this is the tablet you really want and you don't expect something else to catch your eye within the year, I'd say that's worth the risk.
[Nexus 7 Q&A, Help & Troubleshooting] TheMuffStuff:
Well, I do like the galaxy tab 2 lol. Im going to go to best buy tomorrow to check one out. Im just sick of having 250$ taken out, getting it back 2 weeks later, and just have this go on, I wish I could just get a truly flawless device lol
[Nexus 7 Q&A, Help & Troubleshooting] dja2k:
Damn and I thought I had gotten a good one this time. My Nexus has trouble turning on, playing with the USB connection turns it back on but the power button doesn't do anything. I think I read somewhere about this, but not sure if this is a known issue.

dja2k
[Nexus 7 Q&A, Help & Troubleshooting] Balrox:
I am having something similar right now, I just can't turn mine on anymore, no matter if loading or not. I'll propably contact the support and see if I can get a replacement.
[Nexus 7 Q&A, Help & Troubleshooting] sack02:
Nexus 7 does not wake up after long Standby (~6h)

Similar issue with my band new Nexus 7. After a long Standby period (over night) my Nexus 7 does not wake up anymore.

I found some posts about the screen brightness bug, but I can not reproduce it in the dark.

Just did a factory reset and will wait until tomorrow (without configuring/installing anything).

It it comes back, my Nexus will go back.
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
I don't think you have to worry about that. I bought 2 from Google and the last from Walmart. The first worked great for 2 weeks and then developed a black line across the screen. The 2nd from Google and 3rd from Walmart had the screen issue on the left side and light bleed. When I took it back to Walmart they just looked to see what was in the box. I doubt if they really care that much or have the expertise to determine if something is wrong.

The last one I returned to Google for a refund, they received on August 7. I still have no refund after 18 business days. I've called several times and yesterday a supervisor said I would get the money today and if not, then Tuesday. I'm seriously considering filing complaints with the BBB, the FTC and my State Attorney General's office.
[Nexus 7 Q&A, Help & Troubleshooting] androidmonkey:
I dont know about your Walmart but the ones around me do not have the employees smart enough to troubleshoot a device. I highly doubt they would do this.
[Nexus 7 Q&A, Help & Troubleshooting] jfpcarreira:
Just got mine and no defects! Ufff... :) :victory:
[Nexus 7 Q&A, Help & Troubleshooting] dja2k:
After messing with it, I found out that if you hold the power button for a long period of time, it eventually turns on. I also did a factory restore and haven't seen the issue again. I can't figure out what is the cause.

dja2k
[Nexus 7 Q&A, Help & Troubleshooting] TheMuffStuff:
Phones that dont have removable batterys are usually power + Volume down to power it off, or at least restart.
[Nexus 7 Q&A, Help & Troubleshooting] tvguy11:
Third times the charm

I purchased #1 from Walmart, 16gb, c70 serial. It had the touchscreen responsiveness problem. Gor

T a refund and went to Office Depot.. Was going to go with the 8 GB, but the one they brought out was a c60 serial and the display was completely messed up, totally washed out video. Had them bring out another one. It was a c70 serial. Upon inspection It appeared to be OK, however it was a 16gb. After giving some thought to how hard it seemed to be to find a good one, I went ahead and bought it. After getting it home I noticed a slight creaking when I held it on the upper right side. I decided to open it up and try the screw tightening fix, which seems to have fixed the problem. I'm still a little concerned about possible problems down the road though. Wonderful tablet IF you can get a bug free one.
[Nexus 7 Q&A, Help & Troubleshooting] dja2k:
I was not trying to turn it off, I was trying to turn it back on. This is after I had manually shut it down completely and the Power Button wouldn't turn it back on.

dja2k
[Nexus 7 Q&A, Help & Troubleshooting] yaadman21:
Where did you get yours from?
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
It's actually power + volume up until it turns off on the N7. Had to do it quite a few times on the ones I had with battery problems.

Some of you guys stories sound exactly like what mine were doing, after they powered down wouldn't turn back on without A/C because it thought the battery was dead, even though it was showing 20%. When I would plug the charger in I would get a screen that looks exactly like this guys problem, staticy lines, and if I held power + volume up it would power off, pull the charger and plug it again and then it would power on with the "show low low battery logo" and come back on but be at 20%, and if I pulled the charger it would die again. This was after multiple charge cycles and calibration, deleting the batterystats.bin etc.
[Nexus 7 Q&A, Help & Troubleshooting] sack02:
OK,

several hours of work later, the factory reset did not help. Still getting "sleep of deaths" once or twice a day.

Will send back my Nexus 7.

What s shame....

Don't know if i will give Asus/Google a second chance
[Nexus 7 Q&A, Help & Troubleshooting] RobHalford92:
Thanks this has really helped
[Nexus 7 Q&A, Help & Troubleshooting] dja2k:
Does anyone know if I would have problems sending it back to Google for a refund instead of a replacement. I am on my 3rd one, still has a slight screen lift, but most annoying is I can't turn it on sometimes, have to keep pressing the button for longer than usual.

dja2k
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
I returned my third one for a refund due to screen lift. Google received it on August 23rd. Haven't heard anything yet.

I made sure to include a friendly note, stating my reason of return and emphasizing that there is distortion when the left side is firmly pressed. That should be easy enough for the inspectors to verify. I would be pretty worried about my refund if there was only minor screen lift with no verifiable side-effects.
[Nexus 7 Q&A, Help & Troubleshooting] dja2k:
It's still under the 15 day return period, so even if they decide that the tablet isn't defective, which I know it is to my standards, they should give me a full refund excluding shipping charges, which would be fine for me.

dja2k
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
Google CS has been pretty nice so far.

I wouldn't be surprised if they were willing to make an exception in your case, but you're probably aware that this is not their policy.
[Nexus 7 Q&A, Help & Troubleshooting] TheMuffStuff:
So if I open my nexus and it has screen lift issues, if I send it back they charge 15%? Wtf is that ****.
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
I got my Nexus 7 16gb today, at FutureShop (Canada). It is the C80 build and is impeccable.

I'm wondering if Asus started switching to better IPS LCD displays?

I inspected the tablet into store for lifted screen issues, then when I went home I ran it through a series of tests for dead pixels and screen quality. The tablet had Android 4.1 installed by default and once I enabled wireless, it prompted me to upgrade to JRO03D build.

1) No screen lift (perfectly flush) or weird squeaking noises

2) No dead pixels

3) No bleeding at all, it looks exactly like my Nexus phone

4) No weird screen colors (i.e. greenish crap) or blur/trailing, while viewing the Applications screen

5) No auto-adjust light issues

Bezel view at angle:

OK, after looking more carefully, there is a minuscule warp but we are talking microns. The funny thing is, my Nexus phone has the same warp into exact same location? Either ways... is nearly imperceptible, you really have to look with the microscope. I used 2 different angles so you get the idea how warped the screen gets. Overall, the left side of the bezel is lower than right one. You can see it very well on my pictures, look how much thicker the bezel is on the above picture, compared to the one posted below:

These shots were taken in a complete dark room, in order to properly see any possible bleeding:
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
Do you got a tiny screwdriver and can pop the back off?

See if you have screws missing that secure the left side of your screen. It's being discussed in the C8 thread in General, one I had as well as others seemed to be missing screws inside, still up in the air whether it was QC or what they are doing with C8s now.. yours looks good mine had lift though.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
That doesn't apply to defective devices, and I've been told that the original shipping charge will be refunded as well if my unit is deemed defective.

Congratulations.

Well photographed too, but if the focus in that first picture is the bezel on the far side, you're looking from the wrong direction.

You should be checking from the right side to see if the left side of the display is raised enough to eclipse the left bezel.
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
Attached one of the pics i took of mine, you can see the left side trim is flexed inward causing the screen and backing to bulge outward. These things happen and Gamestop is handling it fantasticaly...screen does not look as if it's "pealing" away more as if its being pushed out by the trim ring. There is light leaking very slightly on the left side of the screen, but it's really not bad. I do get the occasional flicker, some lag here and there, but it's rare. The Operating system itself is great, Looks like they may have had some (few?) issues in the manufacturing or assembly process. Overall, for the price, it's pretty nice, I'll reserve further judgement till my new one comes in. I brought mine home yesterday 7/13 and preordered from gamestop on july 4.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
If mine has this, I will try a second one, but if that one's crap, I'm just returning the damn thing and saying screw it. It's not worth it, as there will be plenty of other neat gadgets this fall. I want this tablet, but it's not worth weeks of calling Google until I finally, if ever, get a good one. :/ I'm really disappointed in ASUS. The fact that they said they couldn't see any of these issues is obviously BS considering the number of users with issues.
[Nexus 7 Q&A, Help & Troubleshooting] got556:
That's the problem I have, this thing isn't even "officially" released and we have all these issues.
[Nexus 7 Q&A, Help & Troubleshooting] jabsys:
Not sure I'm even willing to try a second one, I really want this tablet but not if it means spending weeks waiting for another one to show up which might have the same problem, I'll just get a refund & wait until stores have them in stock properly so I can check for faults before leaving.
[Nexus 7 Q&A, Help & Troubleshooting] okantomi:
I completely agree with your assessment. I do hope that the immediate issues with the Nexus 7 build get resolved soon...it seems like a very sweet tablet.
[Nexus 7 Q&A, Help & Troubleshooting] androidkid311:
Got ,one from ebuyer. Just noticed the damn screen flicker issue as well! ****ing eh! Lol.
[Nexus 7 Q&A, Help & Troubleshooting] FiveOhFour:
Yes, I have the exact same thing, in the bottom left corner in Portrait mode its got a bleed or leak of some sort, its kinda white like if the backgroud is black its much more white in that spot, i dont really know how to explain it. agrivated. Mine is from gamestop, i have a google play one on order that i was going to refuse but i guess i should inspect it? not sure what to do
[Nexus 7 Q&A, Help & Troubleshooting] xTFGx:
I also have the screen flicker problem on lowest brightness. I also am experiencing lag while scrolling through web pages. I think I have hardware issues :mad: I do not ave the screen lifting up problem. I pre ordered from Game stop.
[Nexus 7 Q&A, Help & Troubleshooting] noobandriod:
As of now mine seem to be free of defect. I think people with screen flickering issue just need to turn auto brightness off. I notice the flickering but once I turn auto brightness off that problem went away.
[Nexus 7 Q&A, Help & Troubleshooting] phoneman09:
I can't tell if I have a dead pixel or a piece of dust under my screen? Any ideas I tried an all black screen and nothing...I'm not sure what to do.
[Nexus 7 Q&A, Help & Troubleshooting] oliverredfox:
You can try 'dead pixel test' from the playstore and see if that helps you figure it out.
[Nexus 7 Q&A, Help & Troubleshooting] phoneman09:
I did try that but nothing showed up, it would have showed up as a red dot correct?
[Nexus 7 Q&A, Help & Troubleshooting] sharp2G:
dead pixel = black
[Nexus 7 Q&A, Help & Troubleshooting] phoneman09:
Yea its not black and kind of hard to explain what it looks like and it's way to small to take a picture. I'm guessing it's a piece of dust or something like that.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
Has anyone who has issues ordered from Play Store?
[Nexus 7 Q&A, Help & Troubleshooting] G Star:
Is it worth getting this or waiting it out?
[Nexus 7 Q&A, Help & Troubleshooting] got556:
I'd wait it out. That's just me though. I jumped on the pre-order for an 8gb. Ordered on the 28th. Spent all day on the 27th when it was announced debating if I wanted to chance an Asus tablet.

Went ahead and ordered and thus far all my devices I've had I have been darn lucky to not have any real issues with. W/ that said this whole pre-order clusterf*ck has really left a sour taste in my mouth w/ regards to Google and Asus in general. Bad enough to be on Verizon and deal with locking down phones and bull**** fees but then to pre-order a tablet w/out playing with it b/c I felt "loyal" to Google....only to have them turn around and mess this up....I dunno man, I'd wait.
[Nexus 7 Q&A, Help & Troubleshooting] bulvine420:
This is why its a bad idea for people to buy the first model of any product in reality you are all just bragy little beta testers.
[Nexus 7 Q&A, Help & Troubleshooting] feelinfroggy23:
Man that sucks. Take that pos back asap
[Nexus 7 Q&A, Help & Troubleshooting] feelinfroggy23:
We didn't pay for a tablet with screen shadowing, flickering, or seeking edges. So take it back and get what you paid your hard earned money for.
[Nexus 7 Q&A, Help & Troubleshooting] dja2k:
I've seem my other tablets go straight to some dock in Texas, so I wonder where they inspect them. Maybe they get sent out over seas then they check them over there and classify them as defective. Explains why someone would have to wait 14 days for a refund. Hope they accept my return and give a full refund including shipping charges, that would be awesome.

dja2k
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
Good idea, here it is a shot with the 3 pin connectors sitting on the far side and volume buttons on the near side. Now that I look carefully, I can see a very thin screen lift but we are talking microns. You really have to look at it nearly with the microscope. In the shot below, notice the very thin bump located into right 2/3rd area of bezel. The funny thing is, after looking at my Nexus phone, I have the exact same minuscule warp into exact same location, heh. If it stays like that on my tablet, I will be pretty happy.

---------- Post added at 09:03 PM ---------- Previous post was at 08:38 PM ----------

I just opened the case, there are 2 screws missing indeed:

I wonder if adding screws there will fix the minimal lift I have now?
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
I use a very tiny flathead and start popping it up from the headphone jack once it comes up it just pops off very easy and pops right back on, you are looking at the side that secures the left of your screen there are pics in the first post of this thread
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
I used my fingernails starting from the right camera side corner and worked my way down slowly, it popped right away. :)

See above picture with case open.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
I'm not advising you to smash it on general principle, but that perspective is pretty high. You're right that it looks minor, but I'm guessing the bezel would disappear from a slightly lower angle.

That actually looks a lot like my second unit, which had the least lift of the three. It was the only one worth considering, and part of me wishes I kept it.

I didn't want to dampen your enjoyment, but now you know that it's there and you can keep an eye on it.
[Nexus 7 Q&A, Help & Troubleshooting] TheMuffStuff:
Something ive noticed is that with the back cover off, I have absolutely no screen lift. Do you think the back cover is maybe pushing on something that can lift the screen?
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
Honestly, it does not bother me at all. I cannot see it and I'm pretty happy as is. I saw on Youtube some huge lifting, like 1-2mm, where the user could push on it and the screen would move like crazy. I wonder if there is a fix for that minor lift we both have, let me know please guys. I was reading on the forums that someone just pushed hard on the screen and it made a crisp pop, fixing the issue.

When I pass my finger on the bezel, I feel in that area the screen almost flush with the bezel. There is still a bump but nearly imperceptible, compared to the corner of the same side.
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
interesting, either someone is very forgetful on the line or Asus now thinks its a good idea to leave two points holding the frame completely unscrewed on C8
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
From what I read, it looks like owners of C60-70 have a better screen sitting when they remove the screws?

Do we know what exactly is pushing in that area to force the screen warp? Could it be the copper plate that is too thick?
[Nexus 7 Q&A, Help & Troubleshooting] TheMuffStuff:
I think its the back cover. Im telling you. NO screen lift with the cover off.
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
I just opened again the tablet and looked inside, there is nothing touching that push it down on my warped area. When I placed back the cover, the warp was almost gone... WTF? All I did was tucked a bit better the 2 black pieces of tape (one of them had a wrinkle) and made sure they are as flat as possible.
[Nexus 7 Q&A, Help & Troubleshooting] kyleiampietro@gmail.com:
Unresponsive Screen

At first it was working just great, now it seems every few hours, I am forced to restart it for the screen to come back to responsiveness. Anyone else have this issue? The only fix I can seem to find, is restarting it.
[Nexus 7 Q&A, Help & Troubleshooting] TECK:
No, it works fine for me. Are you on stock ROM, unrooted? If you are not, flash it back and see if it works properly.

I do have a new issue with Google Now, since the update was pushed though.
[Nexus 7 Q&A, Help & Troubleshooting] Bob@Desire:
I think my N7 has some multitouch issuses :(
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
Here is the touchscreen issue thread

I picked up another C8 today (#6 total) , thankfully the screen is flush on this one. Crossing my fingers no battery issues with this one pop up, I hope its a keeper!
[Nexus 7 Q&A, Help & Troubleshooting] keplenk:
How do you know which batch you have?

Like C60, C70, C80?
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
It's listed on the bottom of the box next to SSN or on the back of the tablet on the transparent sticker. It's also O's NOT zeros after the month number
[Nexus 7 Q&A, Help & Troubleshooting] dinesh690:
Just got a perfectly flush C70K, think people are taking this way too seriously, they are expected to sell 5m units + by the end of the year, surely if many people had cracking screens then it would be a big deal e.g the death grip with the iphone 4 yet no one talks about it apart from here on XDA and the cracked screens are probably just freak accidents