yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] _JM_:
Okay so I contacted Asus and they said that I should contact the shop that I got it from, which is Tesco Online.

however, would I still be able to get it replaced by google?
[Nexus 7 Q&A, Help & Troubleshooting] charco83:
No. Take it to Tesco and they'll refund or replace.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
My screen is slightly raised but i was thinking it wasn't too bad, no creaking or anything.

Then I plug in some headphones and nothing from the right side...another pair same thing...sigh (yes I am pushing them in that last bit where it clicks)

I still might live with it for a few weeks until they get this mess sorted out.
[Nexus 7 Q&A, Help & Troubleshooting] _JM_:
Okay thanks. The main issue with that is that i purchased it from the online store, so I dont know if i can take it to my local store. Whats worse is Tesco dont have an email customer help service:confused:
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
I would assume it doesn't matter if you bought from their site or their store the return policy would be the same. I know I've bought things before from best buy site and I've returned said things to an actual best buy store.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Has anyone else noticed their orientation sensor being off? After noticing some weirdness I checked with an app and it looks like it is about 4 and 6 degrees off, as in I need to tilt it 4 degrees left and 6 away from me for it to read zero.

If anyone doesn't think this is significant get a sensor test and see how far 6 degrees really is. I know there has been calibration in the past but I don't see people finding solutions for this with the galaxy nexus.
[Nexus 7 Q&A, Help & Troubleshooting] yukondokne:
mine does this with the Nook Reading app when i turn the brightness down when reading in low light situations, doesn't bother me really though, and based on the amount of other defects people are having, ill count myself lucky that its all i have wrong.
[Nexus 7 Q&A, Help & Troubleshooting] jonkrav:
So I had my replacement delivered last week for backlight bleed issues, it wasnt massive bleed but I thought why keep something that is defective.

Well now my replacement one is showing even more signs of backlight bleed and one dead pixel to top it off.

I havent even had a chance to send back my first one yet as they did not include a postage label, so I will probably have 3 Nexus 7's. What a shambles.
[Nexus 7 Q&A, Help & Troubleshooting] EP2008:
If you have it back to ASUS, that's at your expense. ASUS wants to punish the customer for their incompetence.
[Nexus 7 Q&A, Help & Troubleshooting] frescagod:
another defect that people aren't reporting on - interference in the headphone jack

when my tablet is plugged in and i'm listening to tunes or watching a movie with headphones, there is unbearable interference and buzzing. it seems to be dependent upon two things: the tablet being plugged in, and swiping around on the screen.

furthermore, if i just turn the screen off and continue listening to music, i get a constant high pitched sound coming through the headphones. it stops immediately if i turn the screen back on, and then the static and interference just continues on as i swipe on various screens. if i turn the volume up, the interference and static is just louder.

i get very, very mild static interference sounds through the headphones if the tablet is unplugged. also, if i plug the tablet into my computer's USB port, the static isn't as bad as when it is plugged in to an outlet.

does anyone else have this issue? i don't use the tablet while charging THAT often but it's an annoying enough problem that i would consider returning it if it was just an isolated issue. however, my screen is pretty much perfect, and i don't seem to have any of the other issues that others are reporting (knock on wood).
[Nexus 7 Q&A, Help & Troubleshooting] jonkrav:
It's going back to Google and they are meant to supply the label.
[Nexus 7 Q&A, Help & Troubleshooting] arby80:
I have seen 3 (my 2 so far and the floor model at office max) that have the screen lift defect I am skeptical that there are any without it. But there are many people that say they have a perfect one. So there must be a dozen or so out there.

---------- Post added at 11:47 PM ---------- Previous post was at 11:41 PM ----------

I haven't checked do we get $25 when we sign on to the replacement Nexus 7's? We will be rich in terms of google play dollars.
[Nexus 7 Q&A, Help & Troubleshooting] mi7chy:
One $25 credit per Google account regardless of how many Nexus 7's you own.
[Nexus 7 Q&A, Help & Troubleshooting] Luna_Sky:
How can I tell if I am having a screen separation problem? I gently press on the left and right sides - I hear nothing and notice I am not really able to cause it to press down on the right side. On the left side though, if I press down, while holding it to my ear, I will hear a slight creaking sound.. Is this a sign?! Or is it normal? It cannot be heard if I am holding it away from my face.

I hope it is okay to ask here! If not, I apologize
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
Just look at the screen in relation to the bezel on the left. The right side sits flush while the left is raised above the bezel.

I get creaks on mine but it doesn't even take much of a press at this point even just regular swipes and taps near that area causes creaks and screen movement for me. Still waiting on GameStop to get more for an exchange.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
If you can move the screen down you've got an issue. You don't HAVE to hear something. If your screen goes down or sets flush......you've got an issue.

Its a small issue to start so I imagine a lot of people don't notice initially. Mine 1st and 2nd ones had it bad.
[Nexus 7 Q&A, Help & Troubleshooting] Luna_Sky:
Thanks for the input! So, the fact that I am able to barely push down a portion of the left side is a bad thing, right? There isn't a huge lift that I can see, but I am able to push it down just a little bit, and like I said, I cannot do this on the right side on any spot. I was considering returning it and getting an exchange before posting this.. Would you suggest I continue with that plan? Lol
[Nexus 7 Q&A, Help & Troubleshooting] PROlific666:
Your just having really bad luck. My first one had a dead pixel but no screen lift or creaking. I returned it for a new one and this one has zero problems. There is a thread on here where people have bought up to 3 for one household and all were perfect. I'm skeptical that 50% of these complaints are even from nexus 7 owners and not apple fanboys who are pissed. You would think that out of all the great reviews this tablet has received that at least one of the reviewers would have received a defective device if it is as widespread as reading these forums would have you believe. The whole twit.tv crew has bought these and none of them has had any problems. Go look at the "Am I the only one with a flawless N7?" thread on this page if you have doubts about the existence of non defective units. And no you only get one 25 dollar credit. I was hoping I would get two but each account only gets one, however, If you have another Google account with a credit card registered to it then you can get one on that account using just one tablet. Just sign in under that account.
[Nexus 7 Q&A, Help & Troubleshooting] theoneofgod:
I've had mine since the first shipments in the UK, it has a slight raise on the left side so it pops when you press it and let go.

Decided I had enough, set up an RMA with Ebuyer, returning it today. I will wait for a bit before buying another, the manufacturing process should have been improved.
[Nexus 7 Q&A, Help & Troubleshooting] deaglecat:
I wish that they would announce when the screen lift problem is fixed... then those of us waiting would know that it was safe to order.
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
I really don't think it's some Apple conspiracy where Apple fanboys are making up posts. It could be just bad luck for some people or maybe specific regions/retailers are getting the majority of defective ones so when someone gets a replacement they still get one messed up.
[Nexus 7 Q&A, Help & Troubleshooting] stingfeelgood:
I am going to be receiving my third unit tomorrow. The first one had screen lift and blown speaker. The second one had notorious lift and the silver plastic bezel was buckled. Plus some backlight bleed. Google assured me in the email that my third unit would not have these problems. We shall see...
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
Keep us posted. I've gone through four so far, all had the screen lift, and on top of that one had bad back light bleeding.
[Nexus 7 Q&A, Help & Troubleshooting] mizatt:
I had screen lift and extreme washout on my first unit. It took them about a week after I called support to ship a replacement unit (they said they were escalating it to tier 2, then sent me an email 5 or 6 days later with RMA information) but it has been just about perfect. No screen lift or washout, certainly. I hope some of you guys have as much luck with the replacement process as I did.
[Nexus 7 Q&A, Help & Troubleshooting] zepol22:
Problems became aparent after a week.

Was using my Nexus 7 for almost a week and was loving it. It came with some dents on the silver border but they didn't really bother me.

One night I go to do some reading and notice a small black dot in the upper left corner. Find out it's a dead pixel. It definitely wasn't there when I first got it. While debating whether or not to return, I start to hear some creaking in the bottom right corner of the device. Screen lift.

Both of these issues developed due to light use. I wasn't playing any games or anything else that would push the device. Just web browsing and reading. I contacted Google yesterday and got an email response saying they are experiencing a "High demand" of people trying to contact them for a replacement. Still haven't heard back and its been about 27 hours since I got the reply.
[Nexus 7 Q&A, Help & Troubleshooting] Draje0:
First unit had multitouch axis crossing. It's replacement had the same thing. After getting sick of the pend the Google Play Store put on my account, I went out to Staples and bought a Nexus 7 there. Same issue.

I'm starting to wonder if this issue affects all units.
[Nexus 7 Q&A, Help & Troubleshooting] Euthye:
2 weeks into ownership my Nexi has developed screen raise, any news of Google recognising the issue and doing a recall/issuing a fix??

Overall I'm very happy with my Nexus as it does what I want, tbh I can live with the raise if it stays at 1 tenth of a mm and has no effect on operations.
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
Mine did not have the multitouch axis crossing issue, but had a tiny bit of screen lift and screen flicker.
[Nexus 7 Q&A, Help & Troubleshooting] cr2crf:
Right out of the box, perfect. Then in the first five minutes it calls for an upload. So I do. Then the screen turns bright red. Now the returns start. The worst part, the two IPads sitting on the table that came flawless and have never looked back. Asus needs to up their quality fast.
[Nexus 7 Q&A, Help & Troubleshooting] WizeGuyDezignz:
So I think that I FINALLY got a working unit. I am not joking, this is unit number 6!

I shouldn't, but I will bore you anyways with my journey. My original order was an 8gb pre-order from the Play Store. That one had major screen raise and flickering. I got a replacement from the Play Store which was unit #2. That one didn't have much of a raised screen but it had horrible flickering.

Once I got that one, I got a full refund from the Play Store. Unit #3 was bought locally at a Staples store. That one had a raised screen and flickering. Unit #4 was my coworker's JR order. That one had a raised screen and in disgust I didn't even check for flickering.

Unit #5 was locally from Walmart yesterday. That one was great! No screen raise and no flickering but the device WOULD NOT charge while the it was powered on. It would charge when powered off though, it was the weirdest thing! That was a problem that I haven't heard of through this whole Nexus 7 debacle. After trying multiple chargers and factory resets, I exchanged it this morning.

Now the one from this morning seems to be the winner! No screen raise or flickering that I can see.
[Nexus 7 Q&A, Help & Troubleshooting] TKG26:
Anyone? Is this normal. I did an LCD test and grey shows horrizontal lines.. other colors fine. similar to this image
[Nexus 7 Q&A, Help & Troubleshooting] Switchbitch:
I've been through 3 and they've all displayed banded greys like yours. I think it's normal.
[Nexus 7 Q&A, Help & Troubleshooting] Character Zero:
So they were recalled and replaced with what exactly? Was there another production run that had these defects fixed? If so why were they not also recalled from the retail stores? When or how were these defects found?

Also if there are hardware issues why isn't ASUS handling this through the RMA process?
[Nexus 7 Q&A, Help & Troubleshooting] P1 Wookie:
Lol I always seem to get lucky with my gadgets.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
You better hope that click was a clip! ;)

---------- Post added at 12:55 PM ---------- Previous post was at 12:53 PM ----------

Please. Don't encourage him! He'll come up with more theories based on the clues he said he found. :silly:
[Nexus 7 Q&A, Help & Troubleshooting] switchblade5984:
Mine is perfect as far as i can tell, no dead pixels, no flicker, no popping screen...
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
So after even closer inspection, mine looks like the silver trim along the edge is dented inward and forcing the back and screen to push out..I took pictures but not ready to post, on my way to gamestop now.
[Nexus 7 Q&A, Help & Troubleshooting] androidkid311:
Well apart from my screen rising on the left above the bezel....I'm now experiencing....lag lol! I'm on shock I wasn't doing much... lol. Playing macmiller MP3 from my library and downloading...not installing ff3 and swiping through my home screens was mad laggy... the quicker I get this back.... the better. Tbh this is the second time its happened....
[Nexus 7 Q&A, Help & Troubleshooting] heat361:
well i see what the problem was it was because you were listening to mac miller lol sorry i just had to say it
[Nexus 7 Q&A, Help & Troubleshooting] oliverredfox:
So far, no problems, but keeping an close eye out in case an separation starts to occur. After seeing where the issue is, I noticed that the covers ASUS is putting up on the PlayStore all have a lip edge that goes around the bezel and over a little bit of the glass. I wonder if the little bit of plastic overhanging there and putting pressure on the screen will help hold things in place and increase the life of the tablet for those who glue job might be somewhere in the middle quality wise. http://www.androidauthority.com/asus-announces-colorful-google-nexus-7-covers-100063/
[Nexus 7 Q&A, Help & Troubleshooting] androidkid311:
Hahah! Hey he's good!! :)
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
On my way back from gs, things went very well. The manager had already emailed corporate office about sending a device for exchange. He said they sometime have extras for situations like this. Won't hear back from corporate till Monday. Said he would call me when he heard back. Great customer service, btw. Depending on what corporate says I can either bring this one back and ship out for exchange on Monday, or check if they have any in stock. Since I'm interested in purchasing a second for the wife of I like this one, I reserved one so regardless I'll have one to swap for. Still have my tablet for now, gamestop was definitely the way to go.
[Nexus 7 Q&A, Help & Troubleshooting] jamerican413:
I wholeheartedly agree. I have a different issue: my screen seems to be very insensitive, where I often have to press three or four times. Called my GS, they listened and said they'll contact Corporate about getting a replacement and will call me Monday. It's nothing I can't live with for awhile, but it's annoying. It's the only issue I found. GREAT tablet!
[Nexus 7 Q&A, Help & Troubleshooting] raycpe:
I have the exact same issue with the unit that I purchased from Sams Club. Left middle is creaking and sitting above the frame. Returning it today
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
You can exchange for another one although they won't have in stock. You'll have to wait for them to get another one shipped for you.

Also my apologies to everyone for pointing out the left side rise issue. I am very OCD :o
[Nexus 7 Q&A, Help & Troubleshooting] McG85:
So this is my first android device and I appear to have this problem, no idea if it's normal. Appears to be a software issue. Basically when I put the device to sleep, if I leave it for any length of time, when it wakes, the screen has an incredibly strong, white sheen over it. After a few minutes the screen goes to normal as shown in the pics. Any ideas on the cause or a possible solution??
[Nexus 7 Q&A, Help & Troubleshooting] androidkid311:
Looks like u have a bad unit. Screen should never be like that. Are you running jb 4.1.1?
[Nexus 7 Q&A, Help & Troubleshooting] McG85:
Yeah it's 4.1.1, no idea if it was happening on the original firmware since it updated itself shortly after set up.

Can't see how to get it back to the original firmware, tried the factory reset in the options but still at 4.1.1
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
This thread scares me. Knowing my luck, mine will be like the crappiest of the batch. Are you guys with issues all from GS? I'm wondering if the Play Store ones also have the issue. That's where I ordered mine from.
[Nexus 7 Q&A, Help & Troubleshooting] kboya:
I am calling mine Lazarus: see http://xdaforums.com/showthread.php?t=1771490 for details.

Been kinda weird!
[Nexus 7 Q&A, Help & Troubleshooting] got556:
My theory....

Google chose Asus b/c they could build these on the cheap. Asus has quite the reputation when it comes to their tabs and it's not a good reputation. Yes I have one on order, yes I will be sending it back if it has any of these defects.

I have plenty of threads/posts started here and on other sites worried about Asus quality control concerning this N7....

Now I know more people will post the bad than the good but it's not like thousands upon thousands of these things are out in the wild. "Technically" they're not even supposed to be released yet, except certain B&M's sold early or filled pre orders or the I/O versions.

Still think Google should have chose Sammy or Moto for this N7. Asus' track record is awful.

Google is looking more amateur everyday. Sad really.
[Nexus 7 Q&A, Help & Troubleshooting] :
Same. I'm a bit anal about what I expect from a tablet. I sent a Xoom 2 back to Amazon for uneven light bleed issues and then the replacement got the same treatment for the same thing and I requested a refund. I won't think twice about doing it with the Nexus 7 if it's below standard.

I'm watching this thread with interest. I'd like to think that it is just a few bad units in the first batch, but we shall see.
[Nexus 7 Q&A, Help & Troubleshooting] TKG26:
Thanks. i dont see any other issues other then the grey stuff... so maybe its just the way it is..
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
I got my second replacement yesterday. It took about 30 seconds to find the creak and screen lift. Another minute to find bleed in the top and bottom left. I sent it in for a refund today. I may buy one from Walmart or somewhere but I'll have to wait and see if the issues have been fixed. I really don't think they ever will be. Asus is not known for that kind of service. I really loved the first one until I got a black line across the screen after 2 weeks.
[Nexus 7 Q&A, Help & Troubleshooting] hawkshot:
Aroo... expletive deleted! (extra points if you know the reference)

My latest replacement has screen lift and is developing backlight bleed. If I can't get a good one before my trip to my parents house, this crap is going back.
[Nexus 7 Q&A, Help & Troubleshooting] ClanUrdnot:
After reading this thread, I can't in good conscience purchase this device. How do you all have this much time and patience to keep returning this device? Is it really worth it?
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
I loved mine and think its a great device. I guess 'worth it' is in the mind of the user. Although I returned my 2nd replacement for a refund, I think it is a good enough tablet for you to take a chance and see if you get a good one. If not, return it and you've lost nothing.
[Nexus 7 Q&A, Help & Troubleshooting] FTMDan:
I got mine from Tesco yesterday and it's fine (Screen lift on the left hand side but it's literally like a tenth of a millimetre, wouldn't have noticed if I hadn't read XDA, doesn't bother me one bit). Also, the people saying the sound quality through headphones is rubbish is absolute cackbabble. I uploaded all of my 320kbps MP3s to Google Music and I was listening to it using my SoundMAGIC E10 earbuds; The music sounds exactly the same as it does on my iPod Touch and PC, don't know what the complaints were about.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I am loving this device even though I need a replacement due to doa audio jack and some touch issues. The screen is beautiful and sharp, WiFi and Bluetooth work well. If the replacement has working audio and no touch glitches I will be very satisfied.
[Nexus 7 Q&A, Help & Troubleshooting] Arthur Hucksake:
People don't know how to adjust the equaliser or haven't even found it yet. That's all.

It does sound exactly the same as my Galaxy Nexus, Note and even my One X which supposedly has better sound hardware onboard.
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
Futurama. Nixon's head in a jar.
[Nexus 7 Q&A, Help & Troubleshooting] FTMDan:
It honestly almost put me off buying, no thanks to those who are no doubt using stock iPod earbuds and 192kbps MP3s and saying the sound is bad.
[Nexus 7 Q&A, Help & Troubleshooting] WizeGuyDezignz:
Do I hold a record?

I am on Nexus 7 number 7, lol. And.....drumroll......it is absolutely perfect! FINALLY!!! I know I posted something similar to this about number 6, but what I didn't realize is that it didn't have screen lift but the screen had a gap between it and the bezel. So I returned for this one and it's a winner!

I'm at work so I can't do a full test, but I don't see any screen flicker. But that doesn't mean I'm safe yet. I need to test it at home in low light conditions before I can confirm that.

Just so you all know, number 5, 6 and 7 were all from Walmart locally. Number 5 seemed to be perfect but it wouldn't charge when the device was on, only when it was off. Also, this current number 7 is the only one that I have ever received that had a single strip of black tape on both sides of the box. All of my other ones had tape on top of tape. Don't know if that means anything, but this one seems flawless!
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
Wow .. just wow. :D

I sent my 2nd one back to Google for a refund and have been thinking about going to Walmart. What kind of exchange/refund policy do they have?
[Nexus 7 Q&A, Help & Troubleshooting] CharliesTheMan:
Walmart is the most liberal about exchanges and refunds I've ever seen. It's the ONLY reason that I recommend that place to people, usually they're asking about buying fairly expensive electronics. At least there you can just walk in and trade it out in a few minutes of time.