yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Dude, alot of us haven't gotten ours yet.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Yes, more details please!
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
Funny.

I got only $10.50 refunded when I called to complain about shipping. Though the CSR on the phone only said "we'll issue a refund" before I hung up, failed to mention it wouldn't be for the full amount.

Guess I'll call back tomorrow and try to get the rest.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
I was actually just joking, since the thread hadn't gotten any replies for a while. Figured, I'd bump it up is all.
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Can you (or someone) please see if there is an easy phrase that all CSRs will understand for this refund.

For example, I'd like to call and get immediate understanding when I ask for the:

"Bill Bixby email of July 20" shipping refund.

or the:

"Standard Canada angry customer shipping refund with code YYZ".

It wastes our time and theirs if we all have to explain ourselves every time, and the CSR has to pretend they don't know what we're talking about.

Maybe the CSR can be made to understand this will mean less work for them (on hundreds of similar calls.)
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
Ha! I'll see what I can do on the phone tomorrow, but I'm not hopeful. A couple of people here now saying they're not getting any refund, let alone half of it.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Ack! We should get at least part of our shipping back. It's preposterous paying $20 for ups standard. Not to mention we've gotten shafted in the whole shipping ordeal.
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
I JUST WANT MY NEXUS7!!!

Sorry for yelling! :D
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
Re: refund for shipping...

I think it may have had something to do with the fact that I called Google 7 times. They saw my history and the fact that I had been lied to over and over again. Plus I had ordered on the 27th and the day after was going to be the closing window of 2-3 weeks of shipping.

Just keep pressing!
[Nexus 7 Q&A, Help & Troubleshooting] blind1eye:
I got my N7 at the local Futureshop July 20, they had just gotten 6 of em. Was lucky enough to get last one, the guy held it for me when I called. I think u can order it from them by walking in and getting them to order it off their own website....
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
More than that it's fraudulent IMO, at least for those of us with "2 day shipping" on our receipts.

Perhaps using the phrase "fraud" or even "criminal fraud" might get a quicker response.
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
It's been reported you can order online for in-store pickup, and that's a way to reserve one before you drive there (without blabbing on the phone and having no proof).

And of course you can order online from within the store.

It's funny like this because they are (or are treated as) separate companies. 1 B&M, the other online.
[Nexus 7 Q&A, Help & Troubleshooting] el56:
I've done both in the past. I'd say that FS treats online as just another store, with its own inventory and the ability to ship.

If you order online you still have to pay up-front with the e-commerce system (which is way different from "please hold it for me"), and wait until they confirm that the have it in stock. Then they put it up-front at the returns desk waiting for you. If they have in-store stock they pull it right away from inventory, or else you have to wait until they get some.

One big difference is that the store staff get brownie points for helping you with the sale. Depending on the internal environment, the points are used to either earn bonuses or hang on to one's job :silly:

Ordering online from within the store IMO seems pointless unless it's out of stock at the store. It's better just to call ahead if you know what you want -- even the online counts are often inaccurate or old.
[Nexus 7 Q&A, Help & Troubleshooting] taming:
After seeing that my N7 was going to spend the weekend in beautiful downtown Winnipeg, I decided to buy at Future Shop and refuse delivery of the one I pre-ordered. The folks who work at our local FS are great. My salesperson opened the box with me and we checked for dead pixels and screen gap before I walked it out the door.
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
My 8GB was finally delieverd to my girlfriend half an hour ago. Now I'm trying to figure out how early I can sneak out of work.

Haven't called Goog back yet to argue about the remaining shipping $.
[Nexus 7 Q&A, Help & Troubleshooting] klosik:
Has anyone else who ordered a 16 GB from the Play store received a shipping confirmation?

If you have can you advise what date it was ordered.

I'm trying to get a sense of when I can expect a confirmation for my July 4 order.

Has Google actually run out of the 16GB? Will I have to wait for stocks to be replenished?
[Nexus 7 Q&A, Help & Troubleshooting] Reapman:
I have - ordered same day announced (Jun 27) with ETA of July 25. Got the confirmation on Friday. Hard to say when - I remember reading that the 16GB's in Canada will be shipped in 1-2 weeks, which was late last week i think?

Edit: Anyone know of places selling cases or covers for the N7? I am looking for something cheap with a smart cover until I can afford the treeglo one, and the only cheap ones i find online seem to ship US only..
[Nexus 7 Q&A, Help & Troubleshooting] plasticdarlow:
Try eBay.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
I think they are still processing the 27th June orders. Mine (16gb) was ordered on 28th, amount has been charged on the CC, no shipping confirmation. I am surprised that GOOG haven't got any bad press for the shipping mess.

I hate myself for not waiting for another 3-4 months.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
3-4 months?
[Nexus 7 Q&A, Help & Troubleshooting] Roughsquare:
My 8GB arrived Friday around 2. Shipping box was a little dinged but it was in good shape on the inside. Got to play with it all weekend and it is awesome. No issues yet with the physical device (including the left side screen lift) so fingers crossed I am free and clear. I still have to follow up with Google about the time in transit and see if I can get a refund.

Anyhow, off to play,

Cheers,

Devon
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I am feeling this way as well so I'll tell you why. First we could walk into any store or order online when it is in stock and get it quickly. 2nd they will have hopefully sorted out some of the quality issues in a few months time.

Instead I'm waiting for a device I ordered a month ago that seems like it will have a high chance of having a loose screen or whatever and need to be sent back again, after which I'd have to wait another ?? before seeing another that might be good.

Jumping on this thing early has just been a terrible experience all around. It could turn out OK if a good one shows up this week, if a bad one shows up then the nightmare will continue indefinitely.
[Nexus 7 Q&A, Help & Troubleshooting] mike infinity:
I was just browsing online on the 19th and thought I would check store stock for the nexus 7 at the local futureshop. To my surprise they had stock. I picked it up right away. The sales rep told me that they had just received a shipment about an hour before I dropped in. I just checked again and they are sold out in the entire region...I suspect just about everywhere. Just lucky I guess. :)

It has quickly replaced my prime and Ipad 3...making my sons very happy...as my tablet of choice for day to day business. Its one great little tablet.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Exactly my thoughts.

I am willing to give GOOG the benefit of doubt for the shipping mess, but quality issues, manufacturing defects and to top it all completely broken communication especially when you are dealing with multiple geographies are just to hard to ignore. The defect polls on XDA, and this is from 2-3 weeks of usage - are just hard to imagine. And some of the "useful" missed features on the device are another low point, GOOG of all should have known and done this better.

BTW, how do I refuse a delivery from UPS if I have a conceirge managing my deliveries?
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
Bring the unopened box to UPS and tell them you reject the package

.
[Nexus 7 Q&A, Help & Troubleshooting] Sandman2749:
Kicking myself. I called Google to complain about the 2-day shipping which was in fact 5 days. I didnt "demand" a refund as I wanted to see how the nice guy approach worked.

The guy put me on hold for 3 minutes, came back sounding puzzled like this was news to him and offered to pass it along to his shipping team to see if they could "figure it out" and email me back.

Riiiiiight.......
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I also have this, I think you can get UPS to pick it up again unopened within 5 days or something. I was thinking of bringing mine back to a UPS location, there is one a short walk away from my place.
[Nexus 7 Q&A, Help & Troubleshooting] VancouverBlade:
My June 27th order shipped last Monday; was due to arrive today but the UPS guy came and went without trying to delivery it to us. I've instructed our reception to refuse the delivery tomorrow. I've had one since Tuesday courtesy of Staples.

I never heard back from Google after I called them to request a refund on the shipping. Guess this way I definitely get a refund for the whole thing.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
He couldn't possibly NOT have known about the whole Canadian shipping disaster! Unless all the CSRs quit and they just hired a whole bunch of new ones. Lol. I'm sure working as a CSR at Google right now is a nightmare...
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Yes! I finally got my email saying that my June 30th unit is getting shipped. It's scheduled to be here on July 30th via ups standard. I guess I will be calling Google for my shipping refund!
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
My 16gig ordered 6th July shipped, was shipped Monday, set to arrive Friday, its in Lexington right now
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
How did you get yours shipped before mine? :'( But congrats! :D
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
I just got the email confirmation that my order from July 1st has shipped.

I've never been so excited to get money debited out of my card. :)
[Nexus 7 Q&A, Help & Troubleshooting] Gabbosgreats:
My order of 16 gig N7 (x2) are supposed to be delivered by end of day tomorrow. Quite anxious. Once received, I'll call in regards to the 2-day shipping costs for 5-day shipping.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
... Got shipping confirmation for my order as well - 28th June - 16GB. Time to head to the church (daily), until the package is delivered. :fingers-crossed: I atleast expect GOOG to acknowledge the mess they did for its Canadian customers - and do something about it.

My next phone is going to be Nexus - what has been your experience with the Nexus phone release shipping compared to this Nexus tablet shipping mess?
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
Just got the email confirmation that my order is shipped. 16gigs on its way. Ordered July 2nd.
[Nexus 7 Q&A, Help & Troubleshooting] djHandy:
Also just got shipping confirmation for my 16gb order placed on July 1. UPS states it'll be here Thursday which is two days. Have been very tempted to pop into a store to pick one up to save the $20 but I'm happy to wait two days now that I have confirmation. Not sure what local stock has been like. I've been trying to ignore it. Hoping if I don't aggravate the Google Gods, I'll get a non-defective device. :)

Still a little confused about why orders placed after mine already shipped already. That erks me almost as much as it going to retail before pre-orders shipped.
[Nexus 7 Q&A, Help & Troubleshooting] klosik:
I received the shipping confirmation email at 4am this morning for my 16 GB ordered from the Play store July 4.

No info on UPS site yet. Will edit post when I know expected delivery date.

[edit]

Scheduled Delivery: Monday, 07/30/2012, By End of Day

East Syracuse, NY, United States	07/26/2012	4:28 P.M.	Arrival Scan
Middleburg Heights, OH, United States	07/26/2012	9:31 A.M.	Departure Scan
07/26/2012	8:22 A.M.	Arrival Scan
Columbus, OH, United States	07/26/2012	4:17 A.M.	Departure Scan
07/26/2012	3:15 A.M.	Arrival Scan
Louisville, KY, United States	07/25/2012	11:14 P.M.	Departure Scan
07/25/2012	1:16 P.M.	Origin Scan
United States	07/24/2012	10:12 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
My N7 has the screen defect (picked it up from Best Buy last week). I'm waiting for stock to replenish before I get a replacement. I hope the extra time means the newer stock will be defect free (wishful thinking probably)

I tried popping the back and tightening the screws, my screws weren't loose at all. Didn't help.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Are you sure? I thought Canada orders were on a standard 5-7 days shipping?
[Nexus 7 Q&A, Help & Troubleshooting] Synx0:
That's the impression I was under too...but I just received my shipping info last night for a 16gb going to Regina. It was sent ups standard but it says deliver date is this Thursday. The tracking has already updated and its sitting in Indiana right now... so here's hoping :D
[Nexus 7 Q&A, Help & Troubleshooting] mdkath:
Me too!

I have the same deal! I got an email this morning around 4 and my order was from June 30th, its sitting in Cincinnati OH right now and states will be here Thursday. I was going to cancel mine today as I got really sick and tired of seeing people having theirs and mine had no update. I hope it gets here tomorrow (Wednesday) though. :fingers-crossed: I must say it is moving pretty fast for a "standard" shipping.
[Nexus 7 Q&A, Help & Troubleshooting] RustyRhino:
Finally....

Ordered a 16Gb on June 29th.....

Received an email at 2:00 this morning stating it was delivered....

Checked the UPS site and it shows it is being shipped by UPS Standard with a scheduled delivery of Thursday....... so it says it will be here in the 2 days...... here's hoping :)

shipping to Saskatoon, SK.... currently sitting in Indiana...
[Nexus 7 Q&A, Help & Troubleshooting] Kaiyoti:
Mine's at 5 day shipping, arriving next Monday.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Mine's on the same truck. :laugh:
[Nexus 7 Q&A, Help & Troubleshooting] nolook:
mine left winnipeg yesterday and is supposed to be delivered to me in calgary wednesday...
[Nexus 7 Q&A, Help & Troubleshooting] michelito:
I ordered mine on July 1st.

Just received the email confirming shipment, after I had been trying for 8 days to cancel my order through the Play store order summary... I was never able to get through on the phone.

I was looking for information about whether Google would reimburse shipping charges if we refuse delivery, and from what I've read here, this is going to be the case, so I am going to refuse delivery, simply because Google messed this up big time, and also because I don't ever want to deal with them directly if there is a problem with the device.

I will also be able to buy the 16GB for about $40 less that Google charged me by going to my regular electronics online store where I don't have to pay QST or shipping.

Pity, because I was really looking forward to getting the device after attending a Google IO Extended event.
[Nexus 7 Q&A, Help & Troubleshooting] R3dbeaver:
got mine yesterday. 5 business days shipping through UPS standard. no refund for 2-days shipping.

but boy am i enjoying this little gadget OR WHAT! its awesome and worth the wait.

though i still want my refund...
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Better Indiana than Illinois. After all the screw ups by Google, I get one last indignation from UPS...my current tracking as of right now. Yep it's spent 4 full days in Hodgkins, Illinois now.

Hodgkins, IL, United States	07/20/2012	6:46 A.M.	Arrival Scan

Louisville, KY, United States	07/20/2012	12:43 A.M.	Departure Scan

Louisville, KY, United States	07/19/2012	11:04 P.M.	Origin Scan

United States	07/19/2012	4:55 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I got a shipping email this morning but the tracking number isn't active yet.

Man these guys sure do take their time. 2 days from charging to shipping and another day before it really gets moving...no wonder they're taking so long to get these things out the door.

I understand there are shortages (although their priorities are questionable) but it really seems like their shipping operation is a huge mess regardless. How is it that Dell can have something from their US stock into my hands in 1-2 days and these guys are going to take a week or more?
[Nexus 7 Q&A, Help & Troubleshooting] plasticdarlow:
Ordered mine on June 27. UPS says it should be here this afternoon (Toronto). Finally :)

Hopefully no defects!
[Nexus 7 Q&A, Help & Troubleshooting] mdkath:
Now its in Maumee! Im so stoked I keep checking the status every 30 mins....lol :o
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
I received the shipping confirmation email last night (Monday) and it's showing Monday next week for delivery. I placed my order on June 30th and we all paid for 2 day shipping. Now after all the delay in shipping and 3 days after charging my credit card, it says the shipping will take 1 frikin' week. I'm utterly disappointed with how Google handled this; will never buy hardware from play store again. edit 2: (To think we could have just pre-ordered form staples and gotten dirt cheap next day shipping kind of hurts!)

edit: by the way, it's now in Hodgkins, IL and I'm in Vancouver, Canada.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I'm in van as well!
[Nexus 7 Q&A, Help & Troubleshooting] xaueious:
Well it's been more than 48 hours, but I have not been called by Google's specialist.
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
same truck maybe? ;)
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
Shipping notice received at 2am this morning, but still not found through UPS. Hoping it gets here by Friday, or I'll be back at work next week and not home to accept delivery :(
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
I'm in the same boat right now too. I hope it's 2 day delivery like I paid for, but judging by the replies to this thread it's highly doubtful.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Haha I'm actually at work and I just keep refreshing it. Considering he's 600 km away we may see it tomorrow though. :D
[Nexus 7 Q&A, Help & Troubleshooting] ckl_88:
Vancouver here too. My Nexus is in Hodgkins, IL as well.

-------------

Hodgkins, IL, United States	07/20/2012	6:46 A.M.	Arrival Scan

Louisville, KY, United States	07/20/2012	12:43 A.M.	Departure Scan

Louisville, KY, United States	07/19/2012	11:06 P.M.	Origin Scan

United States	07/19/2012	4:55 P.M.	Order Processed: Ready for UPS

-------------

Problem is, it's scheduled for delivery to me on the 26th.... yet it hasn't even left Hodgkins yet!
[Nexus 7 Q&A, Help & Troubleshooting] mdkath:
Yeah same here, I am just refreshing at work. I think it might be here tomorrow but maybe in the evening or so.
[Nexus 7 Q&A, Help & Troubleshooting] plasticdarlow:
Says delivery by the end of the day. Still nothing,,,,,

Windsor, ON, Canada	07/24/2012	9:53 A.M.	Arrival Scan

Maumee, OH, United States	07/24/2012	3:14 A.M.	Departure Scan

Maumee, OH, United States	07/21/2012	12:22 P.M.	Arrival Scan

Cincinnati, OH, United States	07/21/2012	8:13 A.M.	Departure Scan

07/21/2012	2:00 A.M.	Arrival Scan

Lexington, KY, United States	07/21/2012	12:21 A.M.	Departure Scan

Louisville, KY, United States	07/20/2012	1:35 A.M.	Origin Scan

United States	07/19/2012	4:55 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
That's weird. Mine has already left Hodgkins in the morning, I forgot to mention this. But mine is scheduled for 30th!

And there are two Hodgkinses!! lol

Hodgkins, IL, United States	07/24/2012	9:15 A.M.	Departure Scan

07/24/2012	5:57 A.M.	Arrival Scan

Hodgkins, IN, United States	07/24/2012	5:13 A.M.	Departure Scan

07/24/2012	4:33 A.M.	Arrival Scan

yours never went to the Hodgkins in IN !
[Nexus 7 Q&A, Help & Troubleshooting] el56:
Last Wednesday I posted this:

UPDATE: Today I received an email saying they'd shipped the one I thought I'd cancelled. While trying to figure out if I should refuse or accept the second unit (it is sold out everywhere after all, I should be able to resell it easily), I also notice:

On my bank's website, there is no record of the Google transaction going on my credit card (10 hours after receiving an email that the charge was applied);

My email provided a UPS tracking number which also shows up in Google Wallet; however when going on the UPS website the provided waybill number is shown as non-existent

So... While I wonder whether to accept or reject a second tablet if it ever does show, I wonder if this order is actually in some kind of purgatory in which Google *thinks* it's sold me a tablet but never actually shipped or charged for it.

:silly:
[Nexus 7 Q&A, Help & Troubleshooting] teknhard:
Got my shipping notice from Google this morning.. I called and cancelled my order the order over a week ago and rep said that she would be able to intercept the package and I would not be charged... blowing smoke up my a** I guess as the money has now been taken out of my account and I have Nexus #2 on its way (#1 purchased from Visions in Winnipeg) Refuse delivery, or return the one from Visions (2 week money back garuantee)?
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
Not to get your hopes down, but don't get too excited. I played that same refresh game at work, and it took 3 days for mine to get from Maumee to Ottawa.
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
I'm hoping to get the Jelly Bean update for my phone soon so I'll have the same OS as the Nexus 7 when it arrives.
[Nexus 7 Q&A, Help & Troubleshooting] Asovse1:
Staples Canada, black, 16GB only, Downtown Edmonton, 4 hours ago.

At that time, they had two left.
[Nexus 7 Q&A, Help & Troubleshooting] Izzue:
Staples is getting more stock Tuesday.
[Nexus 7 Q&A, Help & Troubleshooting] timekeeper:
Just walked into Futureshop (Metrotown) today and picked my 16gb one up. Unlocked and rooted it in 10 minutes. They had about 7 other units in a locked glass case under the tablet demo units.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
London Drugs got some stock in today.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
So apparently the Aussies are getting tracking numbers today. Any Canadians so far? If I don't get one by noon, I'm calling and staying on the phone until they know EXACTLY what's going on with MY order.
[Nexus 7 Q&A, Help & Troubleshooting] UnknownFearNG:
Nothing for me either (Canada - Toronto). I'm calling after 12 to see what all is going on.
[Nexus 7 Q&A, Help & Troubleshooting] brianpee:
Well I just went to 2 staples in scarborough today and none.
[Nexus 7 Q&A, Help & Troubleshooting] BlueBagodah:
Still nothing. Called Google, and got sent to a hotline where the pre-recorded message said that shipping notices are going out today and orders should be delivered within the next three days.

I called Best Buy and the guy on the phone says they're being released on August 10th. Thinking of calling Staples later this afternoon.

C'Mon Google, just send me my Nexus 7! Please!
[Nexus 7 Q&A, Help & Troubleshooting] bmilleker:
Pre-ordered a few weeks ago, but I ended up going to Staples and picking one up this weekend in Regina. It had the glass lifting defect and I took it back after a half hour of having it. Hopefully the Google Play models ship when the defects are worked out.
[Nexus 7 Q&A, Help & Troubleshooting] sadoway:
I got mine on Friday from memory express.