yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] sharp2G:
same problem. returned mine today. will purchase elsewhere when available and check for problems immediately in store.
[Nexus 7 Q&A, Help & Troubleshooting] cccxyz:
Asked in another thread, no reply yet...

but I am really curious that does the Nexus 7 screen get completely black when the brightness is near the lowest? I am trying to figure out if it is just me that have a defective model.
[Nexus 7 Q&A, Help & Troubleshooting] solid009:
My screen is set perfectly. No issues with the hardware whatsoever. My only issue I have come across is lag :-( the two times I noticed it, I was browsing on the chrome browser and the scrolling started to lag. I exited the app and continued to notice lag when swiping screens and even when trying to touch an onscreen button. Sometimes I would have to touch it multiple times for it to register. The only fix was restarting the device.
[Nexus 7 Q&A, Help & Troubleshooting] rennus:
Nexus 7 charging

I got my nexus 7 yesterday and at night i charged it after i woke up it was just off ?
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
Did you use the included charge cable and wall adapter?
[Nexus 7 Q&A, Help & Troubleshooting] kboya:
I had issues with it not charging. I had to do several switch on/off at mains and disconnect and reconnect the usb and micro usb ends a stupidly large amount of times before it eventually fired. However, once I had gone through that it seemed to take a charge normally. I think there may have been something blocking the feed, a small piece of uncleared plastic maybe, but dont know for sure. Either way, worth a go.
[Nexus 7 Q&A, Help & Troubleshooting] rennus:
I use the Wall Adapter but not the charge cable because i used my old one from galaxy nexus.

Does it matter?
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
It might, it's worth a shot
[Nexus 7 Q&A, Help & Troubleshooting] 31Cats:
I have this same issue. Returning to staples for an exchange. After having a transformer prime, I will return until I have a perfect unit.
[Nexus 7 Q&A, Help & Troubleshooting] edgie13:
My new N7 (exchanged at Sam's yesterday) does not seem to have the "left side lift" like my original one, but it does have screen flicker. I turned off auto brightness and it seems to be fine for now. I'm hoping that this is just a software issue that will be resolved.
[Nexus 7 Q&A, Help & Troubleshooting] Myrriad:
Does anyone have a lift on the top of the bezel between the rubber back and the silver bezel? Mine doesn't seem to be flush with the bezel as it is on the left, right and bottom of the tablet. Trying to figure out whether this is normal or if I should return. Doesn't seem to be falling apart at all, but it does feel a bit loose if I am pinching the bezel above the camera and the back base.
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
Umm...yeah the screen isn't glued to the case. lol So if yours is lifting, then it was put together poorly.

http://www.ifixit.com/Teardown/Nexus-7-Teardown/9623/1

The screen under the glass is fused to the glass, but that is not something you would see lifting as it's UNDER the glass. The screen is held into the case by retaining clips.

My screen is level and there is no movement.
[Nexus 7 Q&A, Help & Troubleshooting] sipher26:
you know you do have 14 days to returned it back to staples... i know i work there :good:

---------- Post added at 12:01 PM ---------- Previous post was at 11:59 AM ----------

i got my yesterday at staples and so far so good no problem ... wish me luck baby
[Nexus 7 Q&A, Help & Troubleshooting] calvin4001:
Just got mine. The screen is level and there is no spongy-ness. Does that mean I'm good? Or is there a chance it will loosen up?
[Nexus 7 Q&A, Help & Troubleshooting] x4sper:
Possibly once its warm. Try playing a game or watch transformers for a while and see if you get and give in the sides

Sent from my Galaxy Nexus using my mind.
[Nexus 7 Q&A, Help & Troubleshooting] SS2006:
cant believe this form ASUS/Google

Bought a 16GB from Staples canada, the left side wanted to jump out of the tablet when i opened it

Returned it yesterday, bought another one

opened it, i thought it was good! next day, left side starts separating from bezel

are u fking kidding me

---------- Post added at 01:03 PM ---------- Previous post was at 12:58 PM ----------

Has anyone initiated a warranty service with GOogle (if u ordered from play store)

are they aware of this issue
[Nexus 7 Q&A, Help & Troubleshooting] Jeeverz:
I got serious light bleed and flickering on mine.
[Nexus 7 Q&A, Help & Troubleshooting] mmegalodon:
No clear light leakage here, but the screen lift / easy give on the sides was the first thing I noticed. Complete with cringe-worthy pop.
[Nexus 7 Q&A, Help & Troubleshooting] Psipherious:
Only 1 Dead Pixel

I got a mostly good one. Picked up a tablet from retail store in Canada (smaller computer chain: Canada Computers).

Picked it up Friday (yes... the 13th) - and used it for a number of hours each day since then, so far the only issue I have is 1 single dead pixel. I didn't even noticed it til I started reading this thread today and installed one of those pixel test apps. Because the resolution on this thing is so high it's baaaarely noticable. It kind of sucks knowing it's there now... lol, but I don't think it will bother me.

Considering all the other more serious problems people are having I think I will keep mine, I can deal with one dead pixel that can barely be seen rather than exchanging it for another one which may have worse issues.

Other than that I've tested almost everything (except the Bluetooth and NFC).

GPS works perfectly, Wi-Fi works great, screen looks great, these screens are very nice, so sharp. No light bleeding on my screen.

No weird creaking, crunching, popping, cracking sounds when picking up, holding, squeezing, pressing down on the screen. Build quality seems good.

I don't have these issues with the screen lifting out of the casing like many are reporting but I also haven't played any processor/gpu intensive games for hours or even played a movie for hours. The majority of my time has been spent web browsing (Chrome browser is quite nice btw).

So I consider my unit a good unit. Nearly every device in the world that uses LCD screens has some with dead pixels. My computer monitor I'm typing this from right now (Samsung) has one.

What are companies policies usually on dead pixels? I thought most were something like "if it has 5 or less it's not considered defective" or some crap like that? And I guess the pixel policy on this would be ASUS's right? Not Google's? Anyone know what their policy is?
[Nexus 7 Q&A, Help & Troubleshooting] 00se7en:
Image retention

Received my Nexus 7 from eBuyer on Friday 13th.

Good news: No issues with glass separation / creaking / backlight / dead pixels. Build quality is great overall.

Bad news: I have the image retention/'ghosting' issue. It looks exactly like the photos posted about the pre-release devices. It is worse on full brightness. As an example, let's say I spend 5 minutes writing a message in the gmail app. When I return to the homescreen I can clearly see the imprint of the soft-keyboard on the screen and on full brightness I can actually read the message that I just wrote. The Kindle app does the same (even on sepia)

General internet browsing, game playing and watching movies aren't really affected and look great. Can't say that I've noticed that the device being 'warmed up' makes much difference. When people say it will fade over time, do they mean that it goes away after 2 minutes (which it does) or that it's because the screen is new and in a few weeks it will be better?

I'm going to wait until more people get their devices to see how widespread it is, however I've owned a lot of LCD devices over the years - all the way back to a greyscale IBM 386 notebook - and never experienced anything quite like this. Real shame as I love everything else about the device.
[Nexus 7 Q&A, Help & Troubleshooting] four wude:
Sign me up for flexing left side.

Unbelievable. I've come to trust ASUS as a reputable brand and this is the first time I've had an issue with them. I ordered from Staples and received it about 15 minutes ago. The left side of the screen is very spongy and feels like it could pop out any second with enough use.
[Nexus 7 Q&A, Help & Troubleshooting] rocchioo:
calum iedayn

Mine arrived today with a hairline fracture at the bottom of the screen, chipped bezel in same area, and the spongy screen. Doesn't look like damage caused by UPS. Looks like Asus/Google didn't do much quality control before shipping some of these.
[Nexus 7 Q&A, Help & Troubleshooting] WizeGuyDezignz:
I just got mine today and I don't really know what I'm looking for. Can someone please tell me where to look and what to look for? I know it's been discussed a ton in this thread but just wanted to make sure.

Thanks!
[Nexus 7 Q&A, Help & Troubleshooting] bushpilotwannabe:
I'm keeping a list of things I've noted in this thread so that I know what to look for when mine comes. So far the common ones seem to be misaligned bezels, dead pixels, ghosting, and light bleed.
[Nexus 7 Q&A, Help & Troubleshooting] 77Pat:
Received mine today. So far the only thing I have noticed is a small chip at the top of the bezel. The screen appears to be fine and have no dead pixels or spongy feeling.

I was hoping to get a case like the Timbuk2 Dinner Jacket for this, but a response on Twitter says that it is not in the plans.
[Nexus 7 Q&A, Help & Troubleshooting] WizeGuyDezignz:
Cool, thanks for the info! For misaligned bezels, isn't there a specific area where it's happening? Where would I look?

Thanks!
[Nexus 7 Q&A, Help & Troubleshooting] bushpilotwannabe:
Seems like just about everybody with that issue is saying the left side is coming up.

Just had a thought. Would anyone else want to see a poll listing the defects that have come up, and let people vote on which ones they have or whether theirs has no obvious defects? If so, should that be in a new thread or is it possible to get it added to the OP (since this is a sticky)?
[Nexus 7 Q&A, Help & Troubleshooting] rocchioo:
Also noticed when I press the left side of the bezel, the screen gets distorted (kinda like when you press down on an LCD TV). Nothing happens when I press the right side of the bezel.
[Nexus 7 Q&A, Help & Troubleshooting] jeremydc808:
Just noticed that to!
[Nexus 7 Q&A, Help & Troubleshooting] four wude:
To be honest I'm completely happy with the tablet outside of the screen flexing from the left side. If there is a do-it-yourself solution I'd rather do that than go through the warranty process.
[Nexus 7 Q&A, Help & Troubleshooting] janedoesmith:
According to the N7 warranty pamphlet:

3 bright dots or 5 dark dots or 8 bright and/or dark dots in total; or

2 adjacent bright dots or 2 adjacent dark dots; or

3 bright and/or dark dots within an area 15mm in diameter.

Bright dot = white or sub-pixel that is always on under BLACK pattern.

Dark dot = black or sub-pixel this is always off under patterns excluding black.
[Nexus 7 Q&A, Help & Troubleshooting] ateebtk:
What's the procedure for getting this thing replaced? Do we have to go through Google or the retailer you bought it at?

I bought it from Sam's club & they said that I have 3 months to return it.....that didn't seem right. To good to be true.

Can anyone else confirm?

update: another Sam's club is saying 30 days

Update 2: called asus, they won't replace it...they are asking to send the tablet to them & they will “service/repair"it.

I hope a second corrected batch batch ships out within 30 days so I can just exchange it from Sam's club.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
Take it back to Sam's. Most stores are 30 days or less for computers/electronics.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
Mine seems OK, except it has a squishy left bezel with the "distortion" if you apply pressure. Not sure if it's worth getting a replacement from Google.

---------- Post added at 04:49 PM ---------- Previous post was at 04:46 PM ----------

Actually if I apply firm pressure anywhere on the display I see a bit of "distortion" around the edges. It's really hot right now where I live. Could this affect it?
[Nexus 7 Q&A, Help & Troubleshooting] smudge-cracker:
Screen on my brand new N7 is lifting on the left portion for me too. It's not the aesthetic that's bothering me as much as the loose and mushy feel of pressing anywhere on the left.

On a side note, the color on the display appears washed out and is very pale.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
This is why I don't think it's worth getting a replacement as MOST users on here report the squishy bezel. I don't think it will affect day-to-day use but it's just a bit annoying.
[Nexus 7 Q&A, Help & Troubleshooting] NeverAlwaysEver:
My battery is draining really fast, the last 2 hours from 50% to 45% while it is even in sleep mode and no other apps running except the usual google service and system. Does anyone else have this battery problem? Also when held in portrait position, the left side of the screen in the middle is starting to pop out slightly and I can push it back down but it doesn't stay at all. Smaller section of the screen on the right side is popped out as well. I got mine from gamestop. I don't know how many 1st batch of units have problems but looks like the problems are similar for the ones posting on here. Gamestop said, the 2nd wave of units will perhaps be delivered in Aug and I really hope the 2nd batch of units don't have these problems.
[Nexus 7 Q&A, Help & Troubleshooting] ltg90:
Just got mine...

I got mine about an hour ago... I placed the order on July 10th from Google Play Store.

At first everything was ok; no light bleeding, no dead pixels, the screen was properly placed and it didn't make any sound when I pressed the bezel. I thought I was lucky to get a flawless one. However, after using about 30 mins, the right side of screen started to rise and now it's making this weird CLICK noise when I push it down...

But the really weird thing is it goes back to normal when I don't use it. The bezel goes down and it does not make any noise when I press it. However, whenever it comes back up when I start to use it.....

This is a little disappointing.... It's a great tablet for the price for sure and I really like JB, It feels so much smoother!!!

Yet, I do not want to keep a defective product.

Should I ask Google for a replacement? or Should I just get a refund and wait for ASUS to recognize their problem and fix it and then buy it again from a retail store....(where I can ask for a replacement right away....)

What are you guys gonna do?
[Nexus 7 Q&A, Help & Troubleshooting] mtfsandlin:
You should add an option to the poll that is "Mine didn't come with a defect".
[Nexus 7 Q&A, Help & Troubleshooting] jeremydc808:
I'm on mine now and I love it, but still want to return it.
[Nexus 7 Q&A, Help & Troubleshooting] kroovy:
Just got my Nexus 7 and there is horrible backlight bleeding across the whole left side...the worst I have ever seen in a device. What do I do?

Pic: https://www.dropbox.com/s/e07iwxploykjqzx/IMAG0221.jpg
[Nexus 7 Q&A, Help & Troubleshooting] rocchioo:
Call google. I'm gonna try calling them tomorrow. Couldn't get through today because of all the people calling about their shipping.
[Nexus 7 Q&A, Help & Troubleshooting] kroovy:
I have the same exact issue...did you get a replacement?
[Nexus 7 Q&A, Help & Troubleshooting] WizeGuyDezignz:
Ok guys, looking for some opinions. I received mine from the Play Store today and all seems pretty good actually. I did notice a very slight screen raise on the left side like a lot of people are reporting, but not bad at all. Not nearly as bad as some that I've seen and heard about. Other than that there are no dead pixels, no light bleeding and not much else wrong.

I am thinking of just rolling with this one for now and see how the screen progresses. If it doesn't get worse, I can definitely live with this. Should I do that or just try and get a warranty exchange now? If I do, do I go through Google directly or Asus? How long is the manufacturer warranty for?

Thanks!
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
I'm in the same boat as you. Mine is raised slightly. I don't think I would have noticed if I hadn't read this thread.
[Nexus 7 Q&A, Help & Troubleshooting] janedoesmith:
1. I would stick with the one you have for now.

2. Warranty is provided by ASUS. Exchanges and returns are probably handled through the place of purchase.

3. Manufacturer warranty is 12 months or 1 year, which ever comes first.:o
[Nexus 7 Q&A, Help & Troubleshooting] rocchioo:
Should I send mine in for a replacement? I think this is a crack. It feels smooth where the crack appears to be, but I'm afraid it will eventually break off.
[Nexus 7 Q&A, Help & Troubleshooting] WizeGuyDezignz:
I completely agree which is why I'm leaning towards keeping it for now or at least until it possibly gets worse. But if it doesn't, I think I will be fine. I am like you, I would have never noticed it if not for this thread.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
That's why I hate reading these type of threads. ;)

---------- Post added at 06:35 PM ---------- Previous post was at 06:34 PM ----------

That definitely looks cracked. Send it back.
[Nexus 7 Q&A, Help & Troubleshooting] darkquota:
This is exactly how I feel about my device. It's almost not even noticeable (have to look at it very closely at just the right angle to see). Hopefully it doesn't get worse. I'm more concerned about not having a case yet. Ordered one yesterday, but it won't arrive until next week.
[Nexus 7 Q&A, Help & Troubleshooting] darchur:
My screen flickers ever so little.
[Nexus 7 Q&A, Help & Troubleshooting] maniack56:
I tought I would post this here also:

The build quality of these tablet is not very good, especially when compared to the Galaxy Tab 2... I had one of those and it was a tank! The build quality was superb maybe even better than some Ipads I have seen.

I bought my nexus from sams club, and had the same screen separation issue and it had a small dent on one side, replaced it with another one, the screen on the new one is fine but this one also had a small scratch in one of the corners, Im not super picky but still when I buy something new I expect it to be in said condition...

This might be my last ASUS product ever.... their Quality control is pretty much non existent.

If it wasnt for the performance to price ratio I would have gone a different route, Ill still enjoy it tho. Just wish so many of us didnt have these problems.
[Nexus 7 Q&A, Help & Troubleshooting] calvin4001:
Can anyone with this issue make a short video? I've been paranoid about this while waiting. My device has been fine even after 30 minutes of dead trigger, but I can't help but worry.
[Nexus 7 Q&A, Help & Troubleshooting] :
I apologize I made a post in the general section before I saw this thread.

I noticed what I first assumed was a crack in the top-right corner of the bezel. Upon further inspection I noticed a similar mark, although less pronounced in the top left corner, in the same spot. There's a third, (even less noticeable but still visible mark in the bottom corner of the bezel, [not pictured]), and the remaining bottom corner looks completely fine.

Question is, am I the only one with these cracks/defects, and while it may seem too picky to some, I'm very tempted to do an exchange. Pictures below.
[Nexus 7 Q&A, Help & Troubleshooting] rocchioo:
Mine has those 3 cracks too. Seems normal and just a result of how the tablet is manufactured. Nothing to worry about.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
When you want a quad core tablet for $199, they're gonna cut corners somewhere. :/
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
Just got back from Gamestop with my replacement N7 (sorry play store peeps who haven't got the first one yet) and it's NG out of the box. Matter of fact, the first one was better. It's almost laughable. My first one just had a lump and a dent in the bezel, seems the dent was holding the screen down. When I took the plastic off this one, the screen was already up and i could slip a corner of a piece of paper between the bezel and the glass. They apparently had one expedited to me from corporate, so they are gonna have to do that again and again until i get one i'm satisfied with. I'll be returning these things 'till they go out of style if i have to.

I'll say it again, Gamestop customer service so far has been great, we'll see how they are dealing with a picky customer. I am not letting any of these guys off the hook, gamestop, google or asus. I suggest any of you having any issues with your tablet to return it. Do not settle! I believe they are fully aware of the defects, tried to stop it but were too late and now are dumping this on the retailers to take care of, or hoping no one notices the defects or complains. With that being said, I'll share this and I know some google lovers are gonna be mad. I don't care what the reviewers say about this thing, the device itself is not all that great, it's ok but not great at all. The OS on the other hand is amazing, Google should pick a better hardware partner next time. Samsung aparently couldn't hit that number or prolly didn't want their name on cheap junk..ymmv

I'll post back when my 3rd comes in, still got an 8/7 on reserve too in case the supply runs thin ;)
[Nexus 7 Q&A, Help & Troubleshooting] :
Or cracked corners? :laugh:
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
I noticed my screen was coming up on the left side. With clean hands, and the tablet laying on a flat surface I slid my finger along all edges w/ some pressure applied. I could hear the sticky glue stuff as I was reseating the glass.

So people might want to do this before dust gets under their screens or their screen falls out :p
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
I saw that coming. :laugh:

---------- Post added at 07:34 PM ---------- Previous post was at 07:33 PM ----------

Do you have bionic hearing? :p
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
Nope, not that I know of. But I heard the sticky tape, or whatever is holding the screen on, re-sticking to the glass after I applied some pressure along the edges.

edit: if I keep doing it, i keep hearing the sticky tape. Hopefully Google replaces our tablets when everyone's screens fall off over time.
[Nexus 7 Q&A, Help & Troubleshooting] :
That's very odd, definitely seems like a manufacturer defect. I know it's only $250 dollars, but you have to expect better quality control than this. And I'm anal, first to admit. It's a shame I'll be sending it back, hopefully the second one is better. As the guy a few posts above me said, no one should settle.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
Mine also has lines (mine don't look like cracks, more like seams). My bet is they all do to some degree, and was how the manufactured the outside ring. I bet it wasn't milled from a solid piece of metal - so it was probably formed from a straight length of metal.
[Nexus 7 Q&A, Help & Troubleshooting] qpqpqp:
Just notice the poll. 0% of defects from walmart. Didn't know they carried such high quality stuff.
[Nexus 7 Q&A, Help & Troubleshooting] :
That or... nobody shops at walmart. haha

---------- Post added at 06:51 PM ---------- Previous post was at 06:48 PM ----------

The material is plastic, not metal. Definitely looks like metal.I assumed the lines are some type of seems in the mold where the plastic is formed. But mine are so irregular, and one corner is perfect. It everyone's N7 is like mine it wouldn't be worth sending it back, but I don't think that's the case.
[Nexus 7 Q&A, Help & Troubleshooting] ateebtk:
I called asus...they aren't gonna replace it for us. They want us to send it in for “service/repair"...they told me if I wanted to get a new one...I should go to the place of purchase(Sam's club)...I've got 30 days to decide
[Nexus 7 Q&A, Help & Troubleshooting] janedoesmith:
30 days is a long time. I've only got 14 days from Staples.