yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] dnlsmy:
My Galaxy Nexus was originally from NegriElectronics and imported from Europe, meaning no warranty. Now, I have a real ASUS US warranty for 12 months and can always just take it back to OfficeMax within 14 days. Also, my credit card ensures me 60-90 days of hassle free no-lemon policy and even doubled the warranty to 2 years instead of just one! (VISA by the way). This would be impossible on my grey-market import phones I usually buy.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
My replacement comes tomorrow. Yay!
[Nexus 7 Q&A, Help & Troubleshooting] Deckard79:
Requested a refund from Google on my Nexus 7 - can't be arsed dealing with multiple returns/new faulty devices.

it took them 5 DAYS to send me my RMA email, which then only showed details on getting a replacement, with no mention of a refund!

So I had to call them again. Another 30 minute wait, and finally I got a further email.

I'm in the UK. I had to pay postage back to 'Computer 2000' (their distribution channel, I guess) so that's £7.50 wasted.

Will let you know how long it takes before I receive my money back. I have a feeling it will be anything but straightforward.

Getting the impression that almost every Nexus 7 is poorly manufactured. If yours doesn't have a fault now, i bet you it will have sooner rather than later.
[Nexus 7 Q&A, Help & Troubleshooting] Superblaze:
Lucky you :D I also noticed that my screen is beginning to rise at the same area where it creaks :(

Defo gonna return it; just waiting on google to reply
[Nexus 7 Q&A, Help & Troubleshooting] lin013190:
Same
[Nexus 7 Q&A, Help & Troubleshooting] loustrk:
Picked up my unit from staples and they were great with the return policy. The tech dept. didn't know

what to do because of the "out of stock status" so they transfered me to a manager.

He knew about the problem and told me that they were getting a few in on monday and he would hold

one for me or I could wait till the 1st week in august when they get another batch in.

This was all done over the phone, he took down my name and number plus the number on the bottem of

my receipt. I asked him for a email to confirm our conversation and him extending my 14 day return

window which he sent at once. don't have to return my unit, so for now, I'll just use the one I have now till the Aug. shipments come

in, hoping all the bugs are worked out.

Mine was also the screen issue.
[Nexus 7 Q&A, Help & Troubleshooting] DDeveryday:
They said it's because they can send me a new one to replace the defective one, but I want to return it instead, so there will be a 15% restocking fee. They also said I could talk to my case specialist when they contacts me to see if the case specialist could waive it.

How do I initiate a charge back??
[Nexus 7 Q&A, Help & Troubleshooting] janedoesmith:
Try to resolve it with the specialist (it wouldn't hurt to mention the "chargeback" to the specialist as a leverage). Document everything. If all fails, contact your credit card issuing bank and state you want to initiate a chargeback due to.....explain the steps you took to resolve the issue with the merchant and have your documentation ready to refer to dates, times, person contacted, ect....

Read up on your credit card's chargeback policy before you call them.
[Nexus 7 Q&A, Help & Troubleshooting] exzacklyright:
is your brightness on low?

Mandated from Stannis Baratheon
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
Mine is also lifted by a hair and sometimes I can see the flicker. I am debating if I should get an exchange from J&R or wait a few months to RMA with Asus when I would hope these problems are fixed.
[Nexus 7 Q&A, Help & Troubleshooting] dnlsmy:
Hey guys, I would like your input on this. What type of defect is this? The bottom of the screen where the home button is has a distinct dark spot. It is heavily present whenever whites are displayed in landscape, which is often when using Chrome or playing games. It's no problem in portrait though. Besides this, the tablet is perfect. I got it from OfficeMax shipped and it just came today. A bit disappointed, as the device feels fantastic and I've been waiting for so long to get it...

The 2nd photo is the top of the display, which doesn't have the dark spot for comparison.
[Nexus 7 Q&A, Help & Troubleshooting] MC153:
Went to Staples today and finally got one without defects. :D If you do get one with defects don't give up, keep trying until you get a good one.
[Nexus 7 Q&A, Help & Troubleshooting] GreeKNastY:
Get this..I'm returning my defective REPLACEMENT unit and they are charging me the 15% restocking fee.......whatever I'd rather lose some money than have garbage devices
[Nexus 7 Q&A, Help & Troubleshooting] EP2008:
Yup. ASUS wanted me to pay to repair the damage they caused on my tablet. Fight it and take it to the newspaper.
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
Asus. "Persistent Perfection." What a crock of ****.
[Nexus 7 Q&A, Help & Troubleshooting] hullbay:
No way dude.... How long have you had it?
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
Just got my replacement in from my rma'd N7.Still haven't opened the box ...A little scared ..:(

Anyone got some encouraging words before I tear into this box ... ?
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
Fortune favors the bold.
[Nexus 7 Q&A, Help & Troubleshooting] Gigamaster89:
It's been over a week and I still haven't received my RMA. I called in 3 times ;(
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
If they pull that with me, I'm not allowing it. I will continue calling and asking to talk to supervisors until they agree. I shouldn't have to pay for their mistakes. This is the kind of corporate greed that makes me angry.
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
That can't be good. I guess I'll just keep exchanging until I get a "perfect" one then before my 14day window to exchange expires from J&R.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
FINALLY returned my horribly lifting screen WITH dead pixel AND previously opened and resealed box. Filed a BBB report on Google.

Got a new one in the mail from OfficeMax........ANOTHER SCREEN ISSUE! Though its barely with zero dead pixels......its still not perfect. I'm returning units until I get a 100% perfect product.

I didn't buy a NEW tablet to have issues with it.
[Nexus 7 Q&A, Help & Troubleshooting] Switchbitch:
Well I just picked up a replacement, it doesn't have a raised screen but it's flush with the rim on the left, instead of being slightly recessed like it is on the right. So I know it's probably a faulty one. I think I may keep it and RMA it down the line when the manufacturing problem has been sorted. I think every single N7 in this first batch has the screen problem already, or it is just waiting to develop.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
Im starting to think this too and yours is EXACTLY like mine. If you dont have a laundry list of messed up issues......you maybe lucky LOL
[Nexus 7 Q&A, Help & Troubleshooting] r0zj0k3r:
Mine is perfect! I ordered it in June and got it on the 17th and couldn't be happier with the product.
[Nexus 7 Q&A, Help & Troubleshooting] compact_bijou:
Mine was perfect in every way apart from not being able to take a charge.

Well, it did take a 1% charge when left on charge for 8 hours overnight.

Off charge the power dropped like a stone, even when switched off.

Replacement unit is expected any time today.

If that's also defective I'll have a refund and wait for the manufacturing defects to be ironed out before buying another.

By that time the competition may have caught up.
[Nexus 7 Q&A, Help & Troubleshooting] ngc316:
Bought mine at Staples. I have the backlight bleeding issue on the left side of the screen. I have noticed that it is mainly only noticeable in certain apps when my screen brightness is set to very low. If the screen is set to a higher brightness level, I don't notice the bleeding. When the brightness is set to low, I've noticed the bleeding is mostly noticeable when I have a blank tab open in chrome. If you want to check for bleeding, I'd suggest setting your brightness to as low as possible and opening a blank tab to see if you notice it. Seems to be easiest to spot on a white background.
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
Wouldn't it be easier to see on a black background at highest brightness?
[Nexus 7 Q&A, Help & Troubleshooting] KUNITZ22:
Received my 16GB yesterday, ordered through Google Play and so far its Flawless.
[Nexus 7 Q&A, Help & Troubleshooting] exzacklyright:
Got mine wed. Flawless so far

Mandated from Stannis Baratheon
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
I hope the current batch is good since I just started an exchange at J&R where I bought mine. Mine was only lift about 1mm on the left and there was flickering which was noticeable on white backgrounds.
[Nexus 7 Q&A, Help & Troubleshooting] darchur:
I wish I hadn't read about screen lifting after really looking at it I notice a hairs width of screen but I have a two year warranty so I will just wait and see if it actually gets noticeable before I send it off to be fixed.
[Nexus 7 Q&A, Help & Troubleshooting] exzacklyright:
me too. It's about a hair

Mandated from Stannis Baratheon
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
i guess my case is the rare ones other than the screen lifting, dead pixel and light bleeding..the power button is really sensitive and it does not have the solid clicking feel that the volume rocker has..i think the button was not placed properly..and i also have dust under the screen which is not obvious but noticeable under bright color screen :(
[Nexus 7 Q&A, Help & Troubleshooting] darchur:
I recommend get an extend warranty that way there's no stressing over a hair I don't know if the regs on here allow me to tell you what company i got my warranty from but there vetey good and give you a square deal.
[Nexus 7 Q&A, Help & Troubleshooting] mi7chy:
That's the thing. Most people wouldn't even have noticed if they hadn't read about it online.
[Nexus 7 Q&A, Help & Troubleshooting] lin013190:
Replacement just came in don't see any defects yet
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
My replacement came in today too ! Unfortunately it doesnt have the screen lifting but it does have digitizer problems... This ones going back as well .. I guess I'll give up on Google play's store and go buy an N7 at a brick and mortar place. :(
[Nexus 7 Q&A, Help & Troubleshooting] lin013190:
What are digitizer problems?
[Nexus 7 Q&A, Help & Troubleshooting] EP2008:
Most people don't know the meat their eating is contaminated or the car they're driving has faulty breaks until they hear or read about it... what's your point?
[Nexus 7 Q&A, Help & Troubleshooting] GreeKNastY:
im still going to wait it out..if they got the balls to send me another defective unit as a replacement then we have problems
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
Yeah I'm not playing the Google Play store return game any more. Just bought locally....found issue.....returning tonight.
[Nexus 7 Q&A, Help & Troubleshooting] PvtFeckles:
Nexus 7 worth returning

I've tightened all the screws on the device and removed one of clips (which was placed between the casing and the tape on the inside of the device) the left side does make the clicking noise but the screen is just about in line with the casing but is raised ever slightly on the bottom left side... Tightening the screws doesn't seem to solve it... But ultimately is it really worth returning? Bearing in mind it's not flapping about and there's a chance a replacement will have the same if not more problems...
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
Not only is my digitizer bad on my rma replacement...(Lower left hand part of the portrait has dead spots) the headphone jack doesnt work either !

The sound is crackled and distorted. Made sure the jack was pushed in all the way and tried multiple headphones. ( The ones I have worked fine on my first N7)

.....Off to rma this piece of crap too .

-Will post a video shortly showing my defective headphone jack

Update: After debating returning this N7 with the bad headphone jack with my wife I decided I'd just live with the defect. Mainly , just to get Google away from my bank account quickly. Bluetooth works and I have plenty of wireless speakers and headphones so I guess I'll manage.
[Nexus 7 Q&A, Help & Troubleshooting] lpforte:
Got my replacement today. No blacklight bleed. Screen is slightly raised on the left side but I can live with it. Unfortunately there is a small patch on the left side which looks like a mix of dust/dead pixels. Only visible on black background with the backlight on(extremely apparent when watching youtube videos in horizontal mode at night.). It's very weird as it almost look like little pinholes through the lcd, but some are smaller than a whle pixel.
[Nexus 7 Q&A, Help & Troubleshooting] AuxiliaryPie:
My Nexus had a squishy left side of the screen, like the glue never set or came undone. So i called Google, they sent me a replacement that i got in today.

My second Nexus has an even squishier left screen. You can literally hear glue sticking and unsticking when you press in on it. Do i even try to get a third one?
[Nexus 7 Q&A, Help & Troubleshooting] MrJESUSatWork:
My second was worse than my first. But my third was perfect. Be sure to check the screen fix thread, they have some really insightful solutions (tightening screws, removing foam, adding spacers, etc.).
[Nexus 7 Q&A, Help & Troubleshooting] DDeveryday:
Would posting the model number help? My defective one is model 1B001A and my non-defective one is 1B08. It seems like my non-defective is the later revision.
[Nexus 7 Q&A, Help & Troubleshooting] krelvinaz:
Got my "First" N7 16GB via Google Play today and like the first one that I got to play with for a week is fine. I don't see any issues with screen, background, digitizer, speaker etc...

Took the time to file a "Compliment a Business" on the BBB site to complement Google on a great product and fast order and delivery. I ordered the device on July 19th with a 3-4 week ETA and it shipped 6 days later to be received today.
[Nexus 7 Q&A, Help & Troubleshooting] AuxiliaryPie:
while that might be a fix, a lot of people are hung up on the principle of the issue...the principle being that there shouldnt be an issue. not to mention what happens if the quick fix ever fails? or if i ignore my squishy screen, how long until the whole thing comes unglued when its out of warranty?
[Nexus 7 Q&A, Help & Troubleshooting] MrJESUSatWork:
My thinking. Which is why I bothered staples twice to replace, and felt sorry... but blame Asus.
[Nexus 7 Q&A, Help & Troubleshooting] _JM_:
Hi guys im new here, but ive been following this thread for a while,

My Nexus 7's screen is loose on both sides, and ive contacted google about a replacemnet but have had no reply thus far.

How long did it for them to reply to you?
[Nexus 7 Q&A, Help & Troubleshooting] wildwings:
I receive RMA pretty quick, in just 2 days and I use email instead of calling. I've returned mine for a refund, will see how long will it take to refund
[Nexus 7 Q&A, Help & Troubleshooting] eAiur:
Try contacting Asus directly about the RMA replacement. Since they're the manufacturer, it's likely Google is sending RMA requests to them in batches because of the load.
[Nexus 7 Q&A, Help & Troubleshooting] _JM_:
Okay thank you:o
[Nexus 7 Q&A, Help & Troubleshooting] JD914:
I just got my 16gb N7 a few days ago and I absolutely have no issues with it. It's 100 percent rock solid. I got it from the Google Play Store.
[Nexus 7 Q&A, Help & Troubleshooting] PengLord:
Got my replacement unit yesterday. The screen was so loose that I could actually see the adhesive film under the screen. To top it off, there were fingerprints on the screen. one large thumbprint in the middle and lots of smudging on the left side edge were it was separating.
[Nexus 7 Q&A, Help & Troubleshooting] hawkshot:
First unit I received, I immediately saw flicker. A few days later the screen started to lift in the usual place. I got an RMA and the replacement came yesterday.

The replacement did not have screen lift, for now. I did notice when I started Chrome on low brightness, a small portion of the left side of the device was brighter then the rest (backlight bleed). I noticed flicker before the minor update, now it appears to be gone but I will continue to test.

Watched Netflix and it sounded terrible- slightly worse then my last device.

The power button doesn't have a firm click but that isn't that big of a deal.

So what happens when you RMA and the person inspecting doesn't deem it worthy of replacement? This second device might fall under that case because the defects are noticeable to me but might not be to others.
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
Mine was working perfect with no problems .. until today. I have a black line going across the screen.

What a pisser! Getting ready to call Google and see if I can get a replacement.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
About a week or so.

---------- Post added at 12:12 PM ---------- Previous post was at 12:11 PM ----------

How nice of you to do that. A company sent you a product you ordered....because that is so unusual. I know, when ever I show up to work on time.....I also get complimented. Thanks for doing SIMPLY what is expected of you google.

Wait till you get screen lift in a few days
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
Talked to Google. Only took a minute to speak with someone. They added one to my Google Wallet and I had to complete the purchase. They sent an email with an RMA and shipping label and when they get my defect back they will take the hold off the charges for the new one. The girl said they have some in stock just for the purpose of replacements so it wouldn't take long. If there is something wrong with the replacement I'll just ask for my money back.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
My 2nd unit has screen lift too.....be prepared to send it back.
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
Asus' quality control amazes me. I was slightly concerned about ordering from them because I had seen bad stories about their QC. This is what the Better Business Bureau says:
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
QC and customer service. I helped my parents purchase a laptop with a $100 MIR. I made scanned copies, sent certified mail....... They still rejected it. I resent all information and never heard back. Started a BBB report and after literally 3 months of fighting it I gave up. I would send in all the information, they would say it was missing parts. Send again and get no response. Make communication again and find out I had been transferred and had to start the process all over again. Horrid is an understatement.

It was a nightmare. It pisses me off we're having to deal with this.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
Just picked up 3rd tablet.

Dead pixel......
[Nexus 7 Q&A, Help & Troubleshooting] EvoRocker:
How long do we have to warranty these if bought from GameStop? I bought mine Wednesday and I'm considering holding out on getting a replacement until a new batch is released.
[Nexus 7 Q&A, Help & Troubleshooting] darchur:
One year I got a two year square trade warranty with corps and spills. I noticed my screen is lifted about a hairs width instead of freaking out and sending it back because it works fine I can wait to see if it gets worse if so they fix it instead of play musical tablets. Its a great deal.
[Nexus 7 Q&A, Help & Troubleshooting] funkyboy1281:
Got my replacement on Friday only to boot it up and instantly see a dead pixel. Then I got home today from work and didn't notice it last night but something is loose near the top and just rattling around. Didn't feel like calling Google so I just put a replacement request online. Maybe 3rd time will be the charm
[Nexus 7 Q&A, Help & Troubleshooting] PengLord:
As a strange twist, I removed my original tablet from the case I've had it in for the past week and now there is not any noticeable rising problem.

Its no great surprise I guess, since the case has been keeping constant pressure on the edge of the screen and has even sat in my hot car where then adhesive would have been softened a bit.

I've removed it from the case now to see if the problem returns, 8 hours later and still no spring on the left side.
[Nexus 7 Q&A, Help & Troubleshooting] thecritter99:
Had my 8GB for a week now (bought from Google Play Store). The touch response is very inconsistent after about 10-30 mins of use so keyboard doesn't respond straight away, swipes are registered as clicks and games are unplayable. Emailed GPS and they have given me an RMA form and a link to a google wallet page where I can get a replacement.

However, when clicked, the page says "Oh no! There was an issue loading your account information. This is probably just a server hiccup. Try reloading this page in a few minutes."

Great!

Anyone else having digitizer problems? Luckily, no dead pixels on mine or screen lift.
[Nexus 7 Q&A, Help & Troubleshooting] EvoRocker:
What are digitizer problems?
[Nexus 7 Q&A, Help & Troubleshooting] TKG26:
Not sure if this is a defect or what but with some greys look like a vertical gradient effect with destict lines.. hard to describe. Never sure if its the screen or the image. Ran some LCD testers and everything looks fine...

Ill try to grab a screen shot
[Nexus 7 Q&A, Help & Troubleshooting] TKG26:
hope this can been seen. There seems to be distinct lines of grey color change.. Normal?
[Nexus 7 Q&A, Help & Troubleshooting] ExploreMN:
I got mine from Staples...no defects at all. Netflix stutters and jumps even with lower quality settings, but I blame that on Netflix since everything else under the sun seems to work fine.
[Nexus 7 Q&A, Help & Troubleshooting] AuxiliaryPie:
For those who have returned theirs to Google, did you keep your charger? they never listed it specifically and i know with phone returns you keep it, but this is different. if anyone can answer that id be very grateful :)
[Nexus 7 Q&A, Help & Troubleshooting] EdWood110:
I must say am a bit surprised and shocked.

I did hear about screen-problems, the lifting, then I realized it is happening with mine as well...still not a biggie.

Then today, after nearly owning the N7 for 2 weeks, the screen started flickering and now it is gray and very bright, no colors at all...+ ghosting.

After a few minutes, the screen looks perfect again and all is normal, till you use a different app. Even during the boot process I got a gray screen.

Really strange, I think something overheated? My tab worked fine for nearly 2 weeks and now all of a sudden these problems.

Am sending it back to get a replacement. :(
[Nexus 7 Q&A, Help & Troubleshooting] dislplin01:
my tablet creaks on the right side when i hold it or squeeze it its kinda annoying. I am thinking of returning it but if does on everyone elses then why take the time to send it back?????
[Nexus 7 Q&A, Help & Troubleshooting] PROlific666:
It doesn't do it on everyone else's. Mine is perfect with no screen lifting or creaking of any kind. The reason you see so many complaints of this is because 1. This is a defect thread and 2. Most people making post are one who are having problems with their device. If its creaking when you hold it a certain way then it is definitely defective. Unless you want to "just live with it" then I would suggest you send it in for a new one.
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
Scary thing is some people posting here have gone through several Nexus 7 all exhibiting the same issues.
[Nexus 7 Q&A, Help & Troubleshooting] Atmazzz:
Mine is going back this week. I'm sending everything.

Google Support - Preparing an item for return
[Nexus 7 Q&A, Help & Troubleshooting] jrpbulk:
I returned everything I got and like I got it. Why risk them saying you didn't "meet" their return policy?
[Nexus 7 Q&A, Help & Troubleshooting] apurvaappu:
Replacement Device is also defective

I got the replacement device and it has the loose screen problem...

I am gonna keep replacing unless I get the perfect product..

:fingers-crossed: