yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
I ordered a 16gb model on July 2nd. No email, no charge. :(
[Nexus 7 Q&A, Help & Troubleshooting] maarch:
Ordered minutes after the I/O conference

Got charge yesterday and UPS info yesterday

Shipment expected on the 19 ( thursday )

Montreal, Quebec

Also, got a 16go one from Bureau en gros ( Staples ), and will give my 8go ( play store ) as a gift.

All I can tell you is, dont be discourage, the wait was well worth it. It's a fabulous piece of hardware.
[Nexus 7 Q&A, Help & Troubleshooting] ptesmoke:
Lol need some love in alberta, ordered June 29, no charge no shipping, no info at all from google. Here's hoping I hear something at all this week
[Nexus 7 Q&A, Help & Troubleshooting] R3dbeaver:
Ottawa here. just got the email this morning.
[Nexus 7 Q&A, Help & Troubleshooting] ptesmoke:
Well... At least they're getting to us... Seems mostly central Canada though. Anybody from alberta got tracking info yet?
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
This is the worst. Last week I kept spamming the check now button in anticipation of the Jellybean update on my Galaxy Nexus. Now i keep checking if my credit card has been charged for the Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] big samm:
Got mine from staples... I immediately cancel my future shop order...

Sent from my Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] BlueBagodah:
Did you order the 8 or the 16 GB?

I think you ordered the 8, because as far as I can tell, nobody who ordered the 16GB in Canada from the Play Store has gotten any indication that it's shipping yet.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I'm in BC. Still no word. But since my friends' got their email confirmation, I'm hoping mine will come today!
[Nexus 7 Q&A, Help & Troubleshooting] Psipherious:
I ordered one from Google Play like many of you, but on Friday (13th) I noticed some people mentioning they got some from Canada Computers in Ontario, so I called them up and sure enough they had 5 in stock so I went and picked one up.

Called Google to try to cancel my order, got the standard "can't cancel, reject it at the door". I asked if shipping would be refunded if I did and he said yes it would.

But my solution to this is... I used the same (low limit) credit card that I places my Play Store order with to buy the one from Canada Computers and my card is now maxed out, so Google can't charge it. lol

I asked the guy what would happen if my card was maxed out and he just said my order would be rejected automatically at the time of shipping and then they would attempt to re-charge it a week later and if still no work it would be cancelled entirely.

I sent them an e-mail to get the Play Store one cancelled as well, told them my card is maxed, please cancel.

Anyway, if by some crazy chance they are able to overlimit charge my card, I'll just reject the shipment, but I very much doubt that will happen, there's only $50 free on the card and the order is $300, they're not going to be able to overlimit it by such a significant amount on such a low balance (only $500) card.

Sorry I'm rambling... Canada Computer's has Nexus 7's!!! (but only 5 per store) Good luck to all of you!
[Nexus 7 Q&A, Help & Troubleshooting] parrot5:
Got my shipping notice and tracking number for my 8GB to Toronto. :good:
[Nexus 7 Q&A, Help & Troubleshooting] BlueBagodah:
The Verge is reporting that in the U.S. the 16GB's are being delayed 3-4 weeks... I hope that we Canadians who ordered before July get a few sent our way...

http://www.theverge.com/2012/7/17/3165191/google-play-nexus-7-16gb-shipping-delay
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
I'm calling right now to find out. If the agent says anything of the sort I'm cancelling and buying from stores.
[Nexus 7 Q&A, Help & Troubleshooting] skadude66:
Depends on when you ordered. Because the article states that NEW 16GB orders are being pushed back to 3-4 weeks to ship.
[Nexus 7 Q&A, Help & Troubleshooting] ptesmoke:
Oh man.... Im never getting a nexus :'(

Such a horrible experience for a first time nexus buyer..
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Reproducing a post I made on the BIG thread yesterday, 06:54 PM EDT:

(But some of the info from these pages is different now.)

Added

http://www.canadacomputers.com/product_info.php?cPath=710_375&item_id=050625

http://www.staples.ca/ENG/Catalog/cat_sku.asp?webid=950900&AffixedCode=WW&cmSearchKeyword=nexus

http://www.ncix.ca/products/?sku=74222&vpn=NEXUS7 ASUS-1B16-CB&manufacture=ASUS

http://www.londondrugs.com/Cultures/en-US/default.htm

http://www.futureshop.ca/en-CA/prod...wi-fi-brown-nexus7-asus-1b16-cb/10212407.aspx

http://www.bestbuy.ca/en-CA/product...spx?path=438a7aebac24972876480b50ab384abcen02

http://www.thesource.ca/estore/Search.aspx?language=en-CA&keywords=nexus&pagenum=0
[Nexus 7 Q&A, Help & Troubleshooting] danifunker:
Just got mine from Canada Computers downtown Toronto... (about an hour ago) when I got there they had 3 left....
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Time for mine to jump the Niagara River and US-> Canada border. :)

8 GB only ordered July 27 5:32 PM EDT.
[Nexus 7 Q&A, Help & Troubleshooting] Izzue:
Staples is a joke. Says on their site that it will be available today both online and in stores. Called CS and was told for sure that they would have it in stores today to fulfill my preorder. Went to 3 different staples, says they don't have it.

Cancelling now, even if I get it later than everyone else I'm not buying **** from them again.

/vent
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
When did you order yours?
[Nexus 7 Q&A, Help & Troubleshooting] Croak:
Staples Vancouver did have them yesterday. Walked in with a co-worker yesterday morning and he walked out with the last one, but they DID have them.

Me, I had to walk a few blocks to London Drugs on Robson/Bute, but I got one...also the last one for the day.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
Spoke to Google again. He said that it's more likely that I will get the shipment before the notification than it not having been shipped at this point.
[Nexus 7 Q&A, Help & Troubleshooting] skadude66:
So that Google CS is saying that your order might already be shipped but you'll never know until it's delivered?
[Nexus 7 Q&A, Help & Troubleshooting] whistlerGreg:
8GB now showing as "IN STOCK

Delivered in 3-5 business days. Applicable shipping and taxes calculated at checkout." on the play store. I ordered Sunday nigth (15th) and haven't received a confirmation, hopefully i get one soon!
[Nexus 7 Q&A, Help & Troubleshooting] zookeeperme:
No movement or notifications or anything on my order.

I placed mine for 2x 16GBs at about 1:40PM CST on the 27th, right after the keynote.

Winnipeg here.
[Nexus 7 Q&A, Help & Troubleshooting] Core78x:
Ordered June 27th a few hours after the keynote.

16GB Nexus 7.

-No email.

-No tracking number.

-No changes in Wallet or Google Play.

Montreal, QC here.
[Nexus 7 Q&A, Help & Troubleshooting] Nocents:
I see a trend of no 16 gig Canadian versions being shipped yet. I have seen people getting shipping notices since yesterday but all 8 Gig. Where is the 16 gig Love Googles!
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
On the 30th.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
London Drugs actually have stock, but they're going really quick!
[Nexus 7 Q&A, Help & Troubleshooting] Core78x:
Seems as we in Canada are the last getting our orders. USA, Australia and UK all got / are getting their devices or tracking numbers.
[Nexus 7 Q&A, Help & Troubleshooting] VancouverBlade:
I've posted this in the big thread but it seems even more useful here.

Google Play, 8GB, Vancouver, BC

Ordered; June 27th

Shipped: July 16th

Estimate delivery: July 23rd

Contacted google to ask for shipping refund. Not heard back yet.

Ordered 16GB from Staples; should get it tomorrow.
[Nexus 7 Q&A, Help & Troubleshooting] sami375:
Ordered 3 16GB N7's on July 2nd

no email or charge on CC YET

WTF GOOG?!?!
[Nexus 7 Q&A, Help & Troubleshooting] big samm:
Yes they are... I called a staple store and the guy told me he had in stock but couldn't sell them, that's all he could tell me. I said frack that and called a next one and they said they had one in stock they kept it for me and I went and got it!

That was in Montreal

Sent from my Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] Okaay:
Just called staples, they had some. Went in and grabbed a 16Gb. If anyone has concerns about build quality or anything like that, don't worry, its honestly a top notch product. Also if you buy it from a retail store you will also still get the play store credit for 25$

Sent from my Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] BlueBagodah:
A little upset at Google now... This launch has not gone smoothly.

I just stepped into a Staples (Newmarket, ON) and picked up a 16GB. Came up to $293.47. I can also confirm that you will get the $25 Play Store Credit as soon as you log in with a Google account. I'm just going to cancel my Google Play Store order now and see how that goes.
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
Ordered on the 29th, Halifax, Nova Scotia - nothing. However, there is a guy on Kijiji locally who has two new in box he picked up locally and is reselling them for the same price (?) unopened.

Getting pretty frustrated. I do question however, if you buy one locally, log into it and get your $25.00 credit, and return it, I assume they can't retract that credit - so what stops someone from abusing that over and over again (besides the current stock limits).

---------- Post added at 07:53 PM ---------- Previous post was at 07:49 PM ----------

Well. There's my answer.

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic

Update for Canada: 16 GB will ship in 1-2 weeks. Absolutely. Retarded.
[Nexus 7 Q&A, Help & Troubleshooting] MaxNXS:
This is effing retarded! I am going to cancel my play store and get one from Staples :mad::mad:
[Nexus 7 Q&A, Help & Troubleshooting] noneabove:
Wow. That's actually ridiculously upsetting. I was hoping for it sometime this week, and there goes all hope..
[Nexus 7 Q&A, Help & Troubleshooting] whistlerGreg:
8gb models seem to be shipping! I ordered Sunday night and just got ship confirmation. Wahoo!

Where you purchased from: Play Store

The country you're in: Canada (Vancouver)

When you ordered: July 15 9pm

When you received shipping confirmation: July 17 4pm

When it arrived: TBA
[Nexus 7 Q&A, Help & Troubleshooting] harvid:
Just picked up mine this morning by accident at Staples in London ON. The store in the north end had the N7 out on display, but was sold out (the guy there told me that they started selling them on Friday and sold out Saturday). He looked at stock in the city and there were six in the south end store. When I got there, they hadn't even set them out (they weren't sure if they were to be selling them or not!). But I asked for one and 2 minutes later I was out the door.

This is a really fragmented launch. Google should have been more specific than just mid July. Hopefully this will be a learning experience for them....
[Nexus 7 Q&A, Help & Troubleshooting] Nocents:
Ok that is just F@ckED up!
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
I'm currently on hold to cancel my order. Just called Staples they're doing 1-2 day deliveries and have store stock.

Google has 5 week deliveries, and a $20 extra charge to do so, apparently.
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
For 16 GB at least, I suspect they are giving higher priority to the US.

And it seems as if the B&M stores have priority too.

Or was this part of a deal Google struck with the stores ?

I went 8 GB (for my first at least) because I assumed they would be more available. Most people on the big thread ordered 16 GB I saw in the first few pages.

And I think Google presumed most customers would be cheap and would go for the $199 one.

I think most pre-order customers were technically oriented people who root & flash custom ROMs, and who felt they needed the extra space. Even if they knew that $50 is a "ripoff" for an extra 8 GB.

(The "$50 ripoff" however is what allows the other N7 vendors to make a profit.)
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
8 GB only ordered July 27 5:32 PM EDT.

Near Ottawa in Gatineau, Quebec.

Syracuse, New York ! I figured it would go through Niagara Region & Toronto, but perhaps it's coming more direct.
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
wow unbelievable, US users who ordered until the 11th got theirs and people who ordered theirs here in Canada in june got shafted, remind me to never pre-order from Play store again, good thing we live super far from the US....
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
I will never, ever, do it again. I'm going to try my best not to blast the CSR when they pick up. The fact they will likely refuse my cancellation even though they don't charge until the ship dates, is completely ridiculous. I will likely give VISA and a ring and put a stop-payment on their service, as I have formally requested a cancellation by email and phone by that point.

---------- Post added at 09:08 PM ---------- Previous post was at 08:54 PM ----------

I just got off the phone with Google Nexus Suport, on the behalf of a Canadian order:

The CSR stated to me (very apologetically, I might add) that they are unable to process cancellations while the orders are 'Processing'. She did say to me up front my order (which was originally placed June 29th) would be delayed for up to another 2 weeks due to it being a 16 GB device.

She told me the only way to cancel the order is to refuse UPS' delivery, and once it arrives back to them, it will take up to 14 days to process the refund (which includes the device AND shipping, so it anything you spent).

Basically, in a nutshell: Canada got screwed.
[Nexus 7 Q&A, Help & Troubleshooting] sami375:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic

so whoever bought the 16GB's got shafted, including me

sucks!!
[Nexus 7 Q&A, Help & Troubleshooting] BiduleX:
Restocking fees

OK... But wath about the restocking fees?? :confused:

Restocking fees explained (From Google Play website)

A restocking fee of 15% may be deducted from refunds for items returned within 15 days of purchase and have not incurred material damage and are not missing components included in the original shipment. For questions about refunds and returns, please go to this help center article. Note that shipping costs may not be refunded.
[Nexus 7 Q&A, Help & Troubleshooting] Kudzaikun:
Google Play, 8GB, Abbotsford, BC

Ordered; July 4th

Shipped: July 16th

Estimate delivery: waiting for ups tracking info to update

Looks like the BC 8gigs are starting to ship
[Nexus 7 Q&A, Help & Troubleshooting] madchild1:
Wow... I will never order from the Play store again.
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
I didn't ask specifically, but in the case of an item that was never accepted as shipped to the recipient I am not sure how they can charge you restocking fees. I believe if you accepted it and sent it back after the fact, even if you never opened it, you're liable, however if the package never 'arrives to you' technically, I would think you're off the hook. I could be wrong, the CSR never stated anything about the restocking fees.
[Nexus 7 Q&A, Help & Troubleshooting] Izzue:
Just cancelled staples order and picked one up at london drugs in Richmond, B.C. They still have a couple left.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
Calling right now to voice my EXTREME displeasure. Will try to force a cancellation based on the fact that this is the SEVENTH time I'm calling and that I've been lied to SIX times.

Where can I find one in Montreal?
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
im just curious..to those who received shipping notification from google..using the given tracking number, is google using ups express or ups standard service?

just want to clarify if it is just me or someone else is on the same boat as me before i make a call to google for shipping refund if the shipping takes longer time than the stated "Two Day Shipping" :(
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I don't think any of them are 2-day. Apparently the story for another country (UK or Australia) was that 2-day was never even possible. You'd think a $200 billion company would find something like that out before offering it.
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
They have (or had) an exclusion somewhere that the CSR handling you could waive the restocking fee. It's best if at least you never open the box. Just return it to the shipper.

In such a catastrophe as this has been, I think it should be easy to do this (Assuming you can get through to a CSR). And end up paying nothing, after the weeks it takes to clear up off the credit card.

If I was to do this, I might even keep the box for a week, because I'm not going to wait over an hour to get a CSR. Hopefully next week they will be more easily available, and may have more authority to give freebies or fix problems.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Yeah, I just got an email saying it will take another 1-2 weeks before I get my pre-order! Wtf? We are totally getting shafted! Read this: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319
[Nexus 7 Q&A, Help & Troubleshooting] Core78x:
Just went to a local (Montreal - North shore) Staples and they had them in stock today but when I arrived they only had the demo.

I will try my luck tomorrow at Futureshop and keep you guys posted...
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Mine says "UPS Standard".

It started shipping last night and says "Scheduled Delivery: Thursday, 07/19/2012, By End of Day"

But it is/was only 4 hours driving distance from me a few hours ago.

But I don't know if customs is pre-cleared. I've had at least one shipment sit there for 4 days recently.

My original assumption was pre-placement in Canada and ship from here. But I guess Louisville, Kentucky is where all North American orders ship from.

Since they all ship from the same place, saying 1-2 weeks for Canadian 16 GB orders is even more of a slap in the face.

I hope they are just over-estimating due to previous under-estimates.

And... Is it ASUS that is handling the B&M store sales and shipments ?

Something tells me the secret Google & Asus business agreements are playing a role here. Google may be more limited in the number of 16 GB units Asus will let them have.

Some tough negotiations must have been had to get the 8 GB price under $200 US.
[Nexus 7 Q&A, Help & Troubleshooting] mxporkchop:
Fulfillment issue

After canceling my pre-order yesterday, I received a notice from the Play Store today that my order will ship in 1 to 2 weeks. These guys have serious issues.
[Nexus 7 Q&A, Help & Troubleshooting] Mr Dasher:
I ordered my tablet on the 27th right after the announcement and i have just received an email telling me it can be another week or two. Though i am planning on cancelling my order i still think this is messed up.

BOO Google.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
i hope google would work something out for us that pre-ordered and paid the $20 shipping fee where all we got was the standard shipping service :(
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
After reading the news that I am still to wait 1-2 weeks for my 16 GB device to ship, I immediately called Google and waited 45 minutes to speak with Chris. I voiced my frustrations over the fact that this had been my SEVENTH call to Google since Thursday and that I want to cancel my order.

He put me on hold, and came back with some interesting news:

1) They have no problem cancelling because of my particular situation (ordered on the 27th, spoke to them 7 times, got different answers...)

2) I can still keep the shipment, refuse it at the door or accept it and then return it within 15 days INCLUDING a full refund to the shipping

3) If I choose to keep it, again because of my specific circumstance, they would be willing to waive the shipping charge on delivery

They also explained to me that Australia is getting their 16 GB devices before Canada because of the SKUs on their specific devices; they ordered these devices specific to each country and they can't rightly send Canadians Australian devices (bull****? I'm not sure...)

So I'm going to keep the shipment and start looking around Montreal to find a 16 GB one. If I don't, I'll accept the package and get the shipping waived. If I can find one, I'll just return it free of charge.

One last thing: he also said he'd be VERY surprised if the people who bought from the Play store don't get something else as a courtesy as a result of this mishap...
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
Wow, that's great news. I was told direct after they put me on hold I had no avenue to cancel short of refusing the UPS order. I hope that's true, because that's what I'm going to do if so.

If not, here is the Canadian consumer rights: http://www.sse.gov.on.ca/mcs/en/Pages/Links_Outside_Ontario.aspx
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
do you think the "waive for the shipping charge" also applicable to other canadians that pre-ordered from the play store too? :confused:
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
It must be linked to the preorder date. If you only ordered like 5 days ago, I'm sure they won't offer you the courtesy.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
pre-ordered mine on june 28...hope i could at least get a $20 gift card if the refund is not possible :fingers-crossed:
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I was under the assumption that all Canadian orders were getting shipped from Toronto. Wrong?
[Nexus 7 Q&A, Help & Troubleshooting] Core78x:
Good news. I am thinking of doing the same. Could you please tell me the number to call ? I can't find it anywhere in Wallet.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I'd like to know as well. I pre-ordered on the 30th. I think I will try and call Google tonight.
[Nexus 7 Q&A, Help & Troubleshooting] Markusn82:
Just go this email from Google:
[Nexus 7 Q&A, Help & Troubleshooting] skadude66:
Is there any way other than email (anybody have success contacting Google Canada this way?) Or by phoning to contact Google? I work until they close (I think, their hours aren't listed!) so I can't wait for 1 hour to talk to somebody while I'm at work.. Anybody know if there's a live chat with a technician or something?
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I called them a few days ago. It's 24hrs, if I'm not mistaken. I fount the number on my invoice. I only had to wait like 5 min, but I'm sure it's gonna be a loooooooong hold now.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
185583NEXUS
[Nexus 7 Q&A, Help & Troubleshooting] fast1fred:
I was on the phone with a Google CSR this afternoon, trying to cancel my order. He said "don't worry, you'll get your email tonight."

Lol, I sure did. Same 1-2 week delay.

Went to Canada Computers instead and picked up a 16gb. I'll be going straight to the local UPS Store to send my package back, once it arrives.

Btw I ordered during IO.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
from what i read around the forum..i think someone mentioned that you can just refuse the package upon reaching your doorstep..that way you do not need to accept it and then drive all the way to the nearest ups store to send it back :)
[Nexus 7 Q&A, Help & Troubleshooting] skadude66:
I'll have to try it out tomorrow evening.. For now I'd just like to get my shipping fees waived, because if they ship it UPS Standard, we basically got jipped out of our $20 2-day UPS Air..
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
I assumed that too. It's still possible, but Buffalo to Syracuse seems to indicate the route may be more direct:
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Very true. Plus, the fact that we can walk into a local store and get it without paying the shipping fees.
[Nexus 7 Q&A, Help & Troubleshooting] fast1fred:
I would love to do that, however I live in a condo. The concierge accepts all deliveries. Thanks for the advice though. :)