yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] SomethingMore:
Has anyone gotten any written responses from Google regarding the shipping, cancellations, refunds, etc.?

I have sent multiple emails throughout the last two weeks, and have yet to receive a single response.

Also... did anyone here refuse delivery of the package? How did things progress from there? Did you get a full refund yet?
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
at least you got some cash back..i have not gotten any updates from google regarding the refund for the shipping after calling them last week and i was not even transferred to any specialist :( guess i will be making a follow up call tomorrow
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
I refused the delivery today (have considered this decision - I am going to give Nexus 7 another 4-6 months). I suggest you call GOOG - they will guide you. To cancel your order for a full refund, refuse delivery when it arrives (That is what they asked me to do as I tried to cancel my order a couple of times over phone).

Here's what shows on my tracking:

Concord, ON, Canada	07/30/2012	3:11 P.M.	The receiver did not want the order and refused this delivery.

07/30/2012	8:58 A.M.	Out For Delivery

Concord, ON, Canada	07/27/2012	6:35 P.M.	Arrival Scan

Windsor, ON, Canada	07/27/2012	12:30 P.M.

...

Good luck to those who are receiving their N7 now (after over a month... woof!) :)
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Look what I just got! And so far it seems perfect. No screen separation, dead pixels, etc. My brother "helped" me set it up, and he was surprised it had my name on it. Lol. He's an apple fanboy, yet was impressed by the quality and jelly bean. :D Doing a happy dance now!!!
[Nexus 7 Q&A, Help & Troubleshooting] sluma:
Yes I refused their shipment on Wednesday the 25th. They just updated the package with a new tracking number to be returned to LOUISVILLE, KY. It is still in the Calgary center at the moment
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
So after waiting the full month I opened mine this afternoon and was initially quite happy, the screen rises a bit above the bezel on the left side but it is pretty solid and there is no backlight bleed the blacks look nice.

Then I try some headphones and there is nothing from the right one. Two different ones same thing. Sigh guess I'll be getting them to send me another, with my luck it will have some other issue...
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
My tablet arrived in my city early this morning. However, it still shows that I'll get it tomorrow. Sigh...

Richmond, BC, Canada 07/31/2012 3:12 A.M.Arrival Scan

Redmond, WA, United States 07/30/2012 11:46 P.M.Departure Scan

07/30/2012 8:55 P.M.Arrival Scan

Spokane, WA, United States 07/30/2012 2:25 P.M.Departure Scan

07/30/2012 5:38 A.M.Arrival Scan

Hodgkins, IL, United States 07/26/2012 11:04 P.M.Departure Scan

07/26/2012 6:59 A.M.Arrival Scan

Louisville, KY, United States 07/25/2012 11:11 P.M.Departure Scan

07/25/2012 5:51 P.M.Origin Scan

United States 07/24/2012 10:12 P.M.Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Make sure you push it in all the way. I haven't tried mine yet, but apparently you gotta push hard to get em in.

Btw, can someone tell me what the backlight bleed looks like?
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Yes I can see how people could make that mistake, the last bit is pretty stiff, but I am definitely pushing past that and all the way in.

No backlight bleed on mine, it's a shame about the audio jack because the screen only has a little bit of lift but otherwise looks very nice with even black and no dead pixels. If I get a replacement with a worse screen it will be pretty disappointing and frustrating.
[Nexus 7 Q&A, Help & Troubleshooting] ronin688:
Received two 16GB yesterday (ordered on June 28th) and both have screen seperation issues on the left side center. They're noticeably "spongy" holding it in my left hand and every once in a while I get the choose wallpaper screen showing up randomly. If I deliberately press the spot the choose wallpaper UI pops right up.

What's funny is that I was showing the seperation to my wife and she must have pressed it down just right because it was flush when she handed it back haha. I know from the other posts that it'll likely come back.

I'm going to give it a few days and see how the seperation progresses but I suspect I'll be calling Google for an RMA. If the replacements aren't perfect I'm giving up for now and buying from a retailer in a few months.

It's really too bad, because other than that the device is great. I'm mostly using it as an ereader and the display is just perfect for it.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
That's really too bad. :( I guess I got lucky coz mine seems to be perfect! "knocks on wood"
[Nexus 7 Q&A, Help & Troubleshooting] ronin688:
Sigh, it's just so buttery smooth when you're using it, and while the screen colour is a bit warm, it's absolutely perfect as an ereader. I'm really enjoying it. At least I know eventually I'll have a good one one way or another.

I bought and returned an Acer A100 last boxing day. It was inferior in every way (except for the screen seperation). The N7 is perfect in every way (except for the screen seperation). I can't win lol.

---------- Post added at 04:02 AM ---------- Previous post was at 03:58 AM ----------

Oh and the screen stayed down for all of 5 minutes before it popped back up. It's visually subtle but you can feel it every time you grip it from the left side (which is basically always).
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
Guys. Mine is stuck on "Destination Scan"

What's up with that? Would it say something like on the Truck if it's out for delivery?
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
Mine stayed on that until it suddenly got delivered! No "out for delivery" update.
[Nexus 7 Q&A, Help & Troubleshooting] frankd9147:
Mine was delivered around 6 hours ago! :good: But I've been stuck at work all day :mad: It's been a long, long day, but I should be unboxing in just over an hour! :fingers-crossed:
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Mine, too.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Time for a rma, I guess. :(
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Don't take a chance if the outage is a productivity killer. I really loved the spec of N7 but having read so many issues (and even if it is a .5 %, not experienced by all, its too early and says a lot about the manufacturing process), I returned it from my doorstep for a full refund (320CAD) after having received it after a month.

I am going to revisit the 7 inch scene early next year - hopefully similar spec but better manufactured devices + all the funny misses (lack of hdmi out, micro sd) will be up for grabs. Sad I could not switch to Android.
[Nexus 7 Q&A, Help & Troubleshooting] primetimelive:
Looks like mine got delivered today at around 5pm.

Sad part is, I'm stuck at work.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Just got my RMA today. First one had about a millimeter of screen lift. Even though, this one has some screen lift its barely there considered to my first one. Everything else seems fine.

Also got the news recently that my full shipping price will be refunded after just talking to a phone rep too. It's a good day to be Canadian. :D
[Nexus 7 Q&A, Help & Troubleshooting] Harry__97:
Got it today from Future Shop (QC). I have no problem with it exept that I'm not able to claim my 25$ for an unknown reason.
[Nexus 7 Q&A, Help & Troubleshooting] jonnyg1097:
I got mine from futureshop 2 days ago. I just walked in and asked, they said they got a new shipment in that day but there was only one that I could see in behind the glass...oh well doesnt matter now! :D
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Good job! :)
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Haha thank you. The shipping credit was posted on my card yesterday, only took 5 days.

Hopefully soon all the pre orders will be shipped, and everyone will be happy with their new tablet (once they ship any RMAs of course). Now for the official cover to become available. Anyone hear any news about it?

Google you are forgiven. :)
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Nothing yet. But I'm not sure if I want the official case.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
After seeing some of the new accessories that are coming I think I'll get the premium leather case :D
[Nexus 7 Q&A, Help & Troubleshooting] Jnunz:
Well...... my girlfriend finally opened the n7 I got her for a birthday and I noticed a scratch on the housing just below the volume rocker.

Called Google right away and they pretty much told me to pay for the repair or screw off......
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
At that point you probably want to hang up and call in again.

---------- Post added at 02:01 PM ---------- Previous post was at 02:00 PM ----------

Any issues with yours? Screen lift?
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Yeah, definitely call again.
[Nexus 7 Q&A, Help & Troubleshooting] ronin688:
Well I called in today for an RMA for both my 16gb N7's having the left side screen separation. I got through in about 30 seconds, and was told the RMA will go right through. I spent maybe 5 minutes total on the phone so that was a nice surprise. The cs guy was great and admitted they'd heard this issue a lot but the calls had really slowed down lately so hopefully that means they've got it sorted. He confirmed that if the replacements had issues I could still get a refund.

I only used one of the the two units the last week, and that one was quite noticeably worse and had started making a clicking / creaking noise when holding it. I was actually surprised at how subtle the issue was on the one I left alone, they had both been identical when I received them. The screen issue definitely gets worse over time.

I'll update when I receive the replacements.
[Nexus 7 Q&A, Help & Troubleshooting] Maleki:
I got mine :)

I got last week and other than a couple of software issues which could be chocked up to my ignorance I'm loving it.

My pet peeves at the moment are:

Don't know how to change the locale to something other than American. Google maps are in miles and my Flipboard doesn't have any Canadian content.

I haven't found a video player that'll use the hardware decoding yet. I tried downloading a codec pack for MX Player but still no go. The quality of videos on my SG1 is much better than my Nexus 7 for some videos. (I think they're mp4(Div3)).

They're not biggies but still...
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
Futureshop / Best Buy have been out of stock for well over a week. I've been waiting to exchange my 2nd N7 but still nothing. I bought my first through Best Buy,bad screen lift, returned it. Bought one from FS 2 weeks later (1 week ago) and bad screen lift. Hoping I can get one soon as I haven't been using this second tablet, left it wrapped up after finding the screen issue. :(
[Nexus 7 Q&A, Help & Troubleshooting] smacman:
What is the best way to get a Nexus 7 at the moment? Given that there are still people that preordered and are yet to receive their tablet, I'm hesitant to order from the Play Store. Every retailer (Best Buy, Future Shop, Staples, etc.) seems to be sold out..
[Nexus 7 Q&A, Help & Troubleshooting] R3dbeaver:
im in Ottawa and not only i got my tablet, i already got my RMA replacement too (bad speaker cracking).

i dont think there's anymore wait for ordering from the play store. although, u will need to wait for over a week to get it shipped, compared to picking one up at a local store...
[Nexus 7 Q&A, Help & Troubleshooting] Larrivee013:
Mine is coming tomorrow! Can't wait! I ordered it from the play store. It's my first "True" android device. I hope it will be perfect. No stupid defects...

(Other device is a Nook Simple Touch)
[Nexus 7 Q&A, Help & Troubleshooting] smacman:
Thanks. Might take the plunge as it seems Google may have sorted its shipping issues..
[Nexus 7 Q&A, Help & Troubleshooting] Videonut:
Ordered from google on 2nd received today
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
Just got my 2 day shipping refund from Google today. Was worth the call.

Sent via Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
anyone see any stock in retail locations in the GTA?
[Nexus 7 Q&A, Help & Troubleshooting] jefftheworld:
The big box stores all have the on order but almost every single one has been sold out when I've been in (I already have mine but I always ask anyway if I'm in a shop). Best Buy said they wouldn't even allow holds on the item but a Futureshop employee said he could probably do that for me (which means he'd do it for any potential costumer).
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Has anybody tried/used nfc here?
[Nexus 7 Q&A, Help & Troubleshooting] kilometers4:
Anyone looking for places to get the n7 from, try Visions. I got mine from their online store yesterday. (Only took a day and a half to ship) they shipped same day, and express shipping is 5.xx$.

Not trying to promote them, just a very happy customer :)
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
I did it from phone to tablet and back, that's about it.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Ah ok. I wonder if anybody has been able to use Google Wallet here? Although, I'd feel kinda stupid putting my tablet up at a gas station or at timmy's. Lol
[Nexus 7 Q&A, Help & Troubleshooting] cas_xp:
Has anybody get full refund from Google after rejecting the delivered package yet?
[Nexus 7 Q&A, Help & Troubleshooting] krelvinaz:
Might want to look in...

http://xdaforums.com/showthread.php?t=1804465
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
Got my THIRD Nexus 7. Screen lift AGAIN. Back it goes. I figured by mid August this would have been solved. I guess not. Maybe Google is giving all the faulty batch to Canada.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Wow, you're having bad luck!! My N7 doesn't have any defects. I would call them and see if they can give you anything for this trouble. You're getting your units directly from google or from b&m stores?
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
All 3 were from B&M's (1 from BB, 2 from FS). My thought process is, I want a full 30 days of easy return/RMA with a non-defective unit. So I don't want to have to deal with Google or any other online store. with BB and FS, I can just return it and try again another time.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Ahhh ok. I thought you got it directly from Google. Where are you? You could try London Drugs, or if you're in Van, you could try NCIX.
[Nexus 7 Q&A, Help & Troubleshooting] brianpee:
Staples is now accepting preorder in stores. I had to go to 2 because the first one didn't know about it. It's in the flyer btw.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
I got my *full* refund yesterday, ordered on 28th June, package rejected on 30th July, refunded on 14 August.

All in all, feel lucky, else I would have been stuck with a 4 month "manufactured in haste" piece of "innovation" ;)

Hopefully we will see similar speced better manufactured alternatives in the next 6 months... And loaded with latest Android inclusive of microSD, HDMI, and most importantly, good manufacturing build. Or perhaps a 3rd or 4th Generation N7.
[Nexus 7 Q&A, Help & Troubleshooting] parrot5:
Zip. Nada. No shipping notice. HOWEVER, anyone seen the order history entry got updated to today's date? Mine did. Weird.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
I don't have any order history update.

I just got off the phone with the 5th rep since Thursday morning, and the story keeps on changing. Latest update is that all preorders SHOULD be shipped by latest Wednesday. I insisted (again) that no Canadian orders have been shipped and they put me on hold (again) to speak to someone else regarding Canada and they assured me that there is no blockage, and that they're just trying to get the orders out.

I still can't believe that I see people in mother****ing AUSTRALIA with shipping notices, yet not a single person on XDA from Canada has received one. What the **** is going on?!

So frustrated...
[Nexus 7 Q&A, Help & Troubleshooting] mxporkchop:
Thanks!

Thanks for the tip on NCIX! Got my N7 there just now and discovered a new computer store too. Cheers!
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
I ordered July 2nd. Even though my pre order is days after most of you I'm hoping to hear something this week too.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
pre-ordered mine on 28th june..no notification yet but my cc got charged $257 :cyclops:
[Nexus 7 Q&A, Help & Troubleshooting] tomedic:
Ordered June 27th and I just received an email stating it had been shipped. My credit card still hasn't been charged.

I live in Toronto and ordered the 8 gig version...
[Nexus 7 Q&A, Help & Troubleshooting] Pawnty:
Nice to see another person from Regina on here :) I shall avoid Staples like the plague then, not that I ever buy anything from there anyways.I pre-ordered mine on the first and am hoping to get a shipping notification email soon.

Lucky...
[Nexus 7 Q&A, Help & Troubleshooting] bmss:
Got a black 16gb at Staples on Saturday.

Price came up as $249.99.

Picked up a bunch of 1/2 off accessories too.

Not tablet related but the location offers 1/2 off select clearance items when you purchase a tablet or computer.

Empress Walk location in North York.

Toronto, Ontario.

Got very lucky that day.

:-)
[Nexus 7 Q&A, Help & Troubleshooting] bmilleker:
That was the first time I stepped into staples in years. The nexus 7 wasn't even on display or anything. I had to ask for it and the sales clerk had to double check that it could even be sold yet.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
Now that the Canadian orders are being shipped, I feel like I'm being tortured.
[Nexus 7 Q&A, Help & Troubleshooting] Synx0:
Wow lots of people from Regina here :D I never go to Staples either. I always forget that they even exist when I'm thinking of electronic places or websites lol.

I ordered July 4 and have yet to here anything at all. I REALLLY want it for this weekend! I feel like it's Christmas but they keep pushing christmas day back and back and I never get to open presents.

Here's hoping we all wake up with emails waiting for us!!
[Nexus 7 Q&A, Help & Troubleshooting] Mr Dasher:
i give up

I ordered mine on the 27th.

This whole preorder process was rather silly.

I have decided to cancel my order. This way i can say 20 bucks by buying retail and have an easier time returning it if i have problems.

Mr. D (Toronto)
[Nexus 7 Q&A, Help & Troubleshooting] goofball2k:
Picked up from Canada Computers on Saturday.

Pre-ordered from Google but got tired of hearing nothing about when it would ship.

Visited 2 staples (Kanata and Merivale locations in Ottawa), they had no clue as to when it would arrive.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
So apparently Canadians are seeing regular UPS shipping. If that's the case for me when I get my confirmation, I'm calling Google ASAP and demanding a refund for the shipping. Absolute NONSENSE.
[Nexus 7 Q&A, Help & Troubleshooting] BlueBagodah:
Do you know if UPS is giving an estimated delivery time? I don't want to take a day off work to wait for it in vain.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
i heard google do not allow cancellation but i am not sure of demanding a shipping refund...do keep us update whether you manage to get $20 refund :fingers-crossed:
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
Ordered the 16GB one, still haven't received any email confirmation regarding shipping yet. Are they shipping the 8GB ones first or what's going on?
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
I agree. As far as my agreement with Google on the pre order was 2 day shipping I too will be calling them if it does not happen.

As for the pre order I am not concerned about the length of time it takes to get my order together (unless we are well into August without it).

But if I am being offered 2 day shipping in the purchase agreement I do expect just that.
[Nexus 7 Q&A, Help & Troubleshooting] taming:
I just got the notification that my Nexus 7 has shipped via UPS. I ordered an 8 GB on the 28th and live in Alberta.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Two of my friends got their email confirmation today. I haven't gotten it yet, tho. But London Drugs got shipments in. Unfortunately I don't have the need of two tablets, so I'm just gonna wait for my pre-order to come in. Btw, my friends pre-ordered on the 27th and 28th. I pre-ordered on the 30th.
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
I'm in Toronto, so no London Drugs :) As for NCIX, we have that, but they have a restocking fee for returns. I want it nice and simple until I get one that is defect free.
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
Looks like Acer's got your back. They're releasing a 7" Jelly Bean tablet soon, a little more expensive than the N7, but with microSD and miniHDMI.

That said, I'm nothing but stoked on my N7
[Nexus 7 Q&A, Help & Troubleshooting] jhardydj:
Same here.. took a while to get refund, but it came. As long as you refuse the package and put a cancel request thru their site, it will eventually come.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Ah, that's right. Ncix charges a restocking fee. That's one of the reasons I don't like them, tbh. Lol. Well, I hope you get a defect-free one soon!

Ooh, the mSD and mini hdmi would be awesome! But Imo, Acer doesn't make great products. But how much is it gonna be?
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Gatineau, Quebec.

Ordered 8 GB only at 5:32 PM EDT June 27:

Got my email from Google at 9:10 PM EDT.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Looks like I have a pending charge reappearing on my CC for 265 CAD! (funny though as the actual amount should have been over 320CAD). Does that mean they are ready to ship? And perhaps GOOG has decided to cover for my HST and 2 day shipping? And decided to bundle all the top 25 paid + free productivity applications as a gift for being a loyal customer... :)

Jul 16: "Hi Google, can you please advise on the status of my order placed on 28th June?

Jul 13: "Hi Google, Can you please advise me on the expected shipping date for my N7?

Jul 12: "Hi Google, Can you please advise me on the expected shipping date for my N7?

Jun 28: Google Canada Corp. received your order.

Jun 28: You placed an order with Google Canada Corp. on Jun 28. Google Wallet sent a copy of this receipt...
[Nexus 7 Q&A, Help & Troubleshooting] Roughsquare:
Hey boys and girls,

Ordered an 8GB on 7/7 from London Ontario, no email but my CC balance changed by 257ish, my Play Store order date changed but my Wallet hasn't. Hopefully going to see an email today!

Cheers,

Devon
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Crap... that 265 CAD charge was not from GOOG :( 2 more days left GOOG and we are at 7/19.
[Nexus 7 Q&A, Help & Troubleshooting] mgori:
Went to Canada Computers yesterday in Burlington, found out that they have 5 incoming Nexus 7. Placed 5% deposit on one, and should be getting it today (fingers crossed) and I also have another coming from Play Store, I'm going to call and try to cancel if they say no I'll just refuse the package and then they will refund. :D
[Nexus 7 Q&A, Help & Troubleshooting] Tonkadan:
16go ordered from PlayStore

Location: Quebec, Canada

Credit card not charged, no shipping information for now.

I just Called Bureau En gros (french version of Stapples) and there was one 16 go remaining. It is now reserved for me I'll pick it up at noon for less then it was expected ordering from Play Store (Shipping + maybe importation fees). Screw you google.

p.s.: There's supposed to have some remaining at Bureau En Gros Levis and Beauport.
[Nexus 7 Q&A, Help & Troubleshooting] fast1fred:
Ordered 16gb from Play store on June 27th. Shipping to Toronto.

No charge, no notice of shipping.

Placed an order with Staples today, next day shipping.

Trying to cancel my order at Play store but on hold on the phone for an hour!