yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] snowmanwithahat:
I have the exact same issue as the OP and just received mine this morning. I've already found an article describing this problem with the Google I/O units and I noticed that when I went to open my package it had 2 plastic seals (one of which was broken). Mine is clearly an RMA unit that got re-shipped out in the hopes that I wouldn't notice... I'm returning the tablet immediately and possibly getting a refund instead of just swapping units. I'm not at all impressed with how this was handled.

http://www.androidpolice.com/2012/0...ay-ghosting-just-take-a-look-at-these-photos/

My screen also appears to be slightly loose on the right side... Definitely sending this back
[Nexus 7 General] Gigamaster89:
These along with the slight creak on my left side are the problems I have.

I think they started to show after the OTA so not sure if it's a hardware problem per se.
[Nexus 7 General] NeoMagus:
Actually, you should give this thread a read. Not an RMA but apparently a QC check but they must not be doing a good job if you say yours had issues
[Nexus 7 General] Eddie3000:
Nexus 7 Issue after 4.1.1 Update

I also experienced this issue after the 4.1.1 update. My screen color was fine before but now it looks so washed out. It occasionally flickers as well. I opened a Support ticket in Google Play.
[Nexus 7 General] CrookedKnight:
So has anyone experienced this issue before installing the OTA update? I just got my N7 delivered and I'm wondering if I shouldn't just keep it on stock for the time being.
[Nexus 7 General] n8huff:
Washed out :(

To answer the question of the play store orders having washed out screens is yes. It was fine when I first turned it on and set it up. I had it plugged in and charged it completely. It was after charging it and an update the washed out screen started. It does go away after using it for a good amount of time, but is back after putting it to sleep for a while and using it again. Going to use it a lot, cycle the battery a few times and see if that helps. Any one else with this issue or any suggestions. Other than that it is a great device. Dead Trigger plays great on it.
[Nexus 7 General] mizatt:
Or we could talk about it, learn about it, and see if there's anything we can do about it ourselves. If it becomes widespread enough that it's a serious publicity concern then it's probably warranted. It's a fairly major defect and if they respond to it adequately or it turns out to be less of a problem, they'll get good publicity. You say you're trying to "kill it at the source" but that doesn't do anyone here any favors. People want to investigate it and see how the situation develops for other users and there's no harm in that.
[Nexus 7 General] mackendw:
oh ya

what is the beef?
[Nexus 7 General] jjjsong:
Updated op with some followups.

Basically requested another replacement and Asus seems to be investigating on these defects.
[Nexus 7 General] flipcap22:
I just received my order from Google Play yesterday and was able to play around with it a little bit last night. Everything looks good for the most part. Haven't done any extensive testing on the burn in issue that people are experiencing. I am, however, on 4.1 and afraid to update to 4.1.1 since it looks like it may be correlated some way to the problems people are having. Do you think I should go ahead and update or wait it out? If I hold off on updating, is there a way to stop the notification to update to 4.1.1? I can't seem to find out how to do that.
[Nexus 7 General] CrookedKnight:
If you tether your tablet to your phone through Bluetooth, instead of using wifi to connect to the Internet, the OS will automatically stop pushing updates at you. Kind of a pain, though. I've just gotten used to hitting the "update later" button.
[Nexus 7 General] iwantanandroid:
Is it me or do the wallpapers look a bit dull and not exactly HD quality....is it just the wallpapers or do you think it could be a screen issue? HD video on YouTube plays fine
[Nexus 7 General] flipcap22:
Hmmm..thanks for the idea but I think I'll just continue hitting the 'update later' button too. Sorry to ask this here but is there any way to get Google Wallet without updating?
[Nexus 7 General] dfunc:
Same problem here with an 8GB unit I purchased from Google play store. Problem only appeared after the update. Although the screen can randomly go back to normal after some time, it is always washed out when it comes out of sleep mode.

So I just called to get a replacement. On hold less than 5 minutes. Spoke to a competent US-based rep. Easy and straightforward. (Note that when I called the number direct earlier... I was on hold for 10+ minutes and gave up. A couple hours later, I just had them "call me" and this was faster.)

Their initial line of questioning was meant to differentiate between just regular ghosting that people are describing is typical of these IPS screens, versus the completely "washed out" problem, but once I said it's flat out washed out they stated it's a "manufacturing defect" they're aware of so they didn't hassle me with any troubleshooting.

I provided my email address and serial number and they confirmed my shipping address. Next I'm supposed to get a confirmation email where I'll have to enter in my credit card number so they can send out a replacement unit right away, before they get the old one back. Should be "3-5 business days" but I forgot if that's when I should receive the replacement or in how many days it will ship.

Sucks for them if this is something that firmware/software could fix with all the units they're returning. Either way, we might be seeing tons of refurbished units out there right away.
[Nexus 7 General] tgallant21:
Mine is already sent in on a RMA but here is a few pics to show everyone.
[Nexus 7 General] Eddie3000:
Thanks for the information. Did you call ASUS or Google Play?
[Nexus 7 General] superleeds27:
I have the same problem.

Just got mine today from Tesco Supermarket in the UK..

Whats everyones advice? Contact Tesco? Google?

Edit: Happened before updating to 4.1.1
[Nexus 7 General] SlapYoSelf:
Asus always seem to have issues with flickering and ghosting with their screens. I was having these same problems with my prime. Now you guys make me wanna cancel my order.
[Nexus 7 General] kumqwat:
Contact Tesco. You have no contract with Google, and strange as it may seem, from a legal point of view they have nothing to do with you.

If they don't offer you a full refund (including any p&p if bought online) or replacement, then tell them you are rejecting the goods under the SOGA.
[Nexus 7 General] MrGarak:
The colours are washed out mine and stuff looks pixelated upon closer examination (IPS display?) but its no less than I expected from such an affordable device, still love it.

Is there an app for increasing screen saturation? It's driving me a bit mad when I switch from the colourful, sharp One X over to the N7 tbh. I've already tried Screen Adjuster which doesn't seem to help.
[Nexus 7 General] Jayrod1980:
What constitutes washed out? I was shocked how dull and murky it is compared to my gnexus. Is that normal? My screen isn't milky but blacks aren't very deep and colors aren't all that rich
[Nexus 7 General] superleeds27:
Gunna have to take it back and get a refund as Tesco are out of stock. Well annoyed. Mnagaed to get it for £179 too!

Argh.
[Nexus 7 General] CooLoserTech:
I was watching a youtube video and i though i had a dead pixel because there was a white spot but after watching more i realized it was the video and the camera not my screen. I also had some screen flickering. I just took of auto brightness and went to 25% then returned to auto. It fixed it. Im sorry for all the problems you and many others are having that were worse than mine
[Nexus 7 General] Arthur Hucksake:
Could just RMA it I guess, direct to Asus?
[Nexus 7 General] Remoteconcern:
Absolutely the same. Not detective per se, and AMOLED screens are well known for their colour saturations but this screen is just not vibrant at all.

I don't know if anything software can be done, probably just a result of cost saving measures...
[Nexus 7 General] superleeds27:
Gotin touch with tesco again today. Replacement coming Monday.

Weird thing is. After a while the screens fine, just when it wakes up from sleep.

At least its getting replaced :)
[Nexus 7 General] dfunc:
UPDATE:

Google Play store sent me a return label and RMA# today Sunday night, after my initial call on Thursday. I also did the credit card re-authorization, so I guess my replacement order is only being placed now. On a side note... my RMA # was around #00000029XX. Anyone care to share their approximate RMA#? I'm curious how many RMA's they have issued by now.
[Nexus 7 General] androidkid311:
Looks really bad.. in my opinion the quality control on the nexus 7 is really...really bad!still waiting for my replacement as well!
[Nexus 7 General] erple2:
I got my return info on the 19th (Thursday) and my rma number is in the 1800's. Given that probably a couple hundred thousand of these things have been shipped, if the returns are only in the low thousands, that's around a 1% failure rate. That's pretty good for a product, I think.

If only like 50000 have shipped hats close to a 10% failure rate which means test has had issues. It really means that QA has had problems, but people confuse those two functions all the time. QA tells you whether the development of the device from design all the way through construction is at least sane. Test is the last organization to see the determine if the product passes muster.

This sounds more like qa failed in verifying that the panel supplier has done their due diligence.
[Nexus 7 General] meltdeck:
Wow mine had not one issue..this morning..BAM really bad ghost and washout... :( any thoughts is this just a on and off thing or will it remain like this now that its doing it (I sure hope not) I can deal with it happening now and then but permanent no thanks..any advise appreciated...to put it short is this software or hardware related...if software i want to look into a fix if hardware im returning (sorry if already answered jist at work and dont have resources to search) like did anyone fix by flashing a kernal or rom?

Edit: ok I reflashed stock kernel and a custom ROM and seems to have cleared issue just for anyone that's having same issue
[Nexus 7 General] rockky:
Do they check replacement units to make sure the same issue isnt present?
[Nexus 7 General] tribestros:
The ghosting and washout isn't permanent, take a chill pill. Once the device warms up, it goes the same way. It's the same way on a plasma TV. And after the screen has been "burned in" (not in the bad way, like speakers) it will go away completely. This is the nature of screens like this.

Backlight bleed is because it's an IPS panel.

Wah wah wah, this forum is ****e.
[Nexus 7 General] Slither2006:
Bad response timing / wavey screen

I have something a little different

My screen has a really bad response time. I get ghost trails bad when swiping between home screens or watching moving action scenes in movies. It's most notable in the top half of the screen so this creates a weird wave like effect or delayed effect as the top half catches up with the bottom half of the image, and NO I'm not talking about vsync tearing.

It's probably something I'll just live with but I was curious if anyone else experienced this?
[Nexus 7 General] erple2:
So I got my Nexus 7 in the mail today. All told, I notified Google of the issue of the messed screen on very late Monday night (July 16th), was acknowledged by a reply email on the 19th, then finally the item was overnighted on the 26th and arrived today (the 27th).

Note this tablet is working just fine. The screen has no bleeding, washout or ghosting. At least not yet... :)

So that closes my ordeal with what I'll call "the great return wait of 2012". For those of you that have issues with the tablet, CALL GOOGLE OR ASUS AND GET IT RETURNED. Run, don't walk to your nearest phone, call them, and get it swapped back out.
[Nexus 7 General] Tweaken:
Yup, this just happened to my Nexus 7 about 2 hours ago. It's been fine for the past 10 days, then all of a sudden I wake it up and it's got a gray screen. It's gradually getting better (blacker), but I called Google and they're sending me a new one right away. Unrooted and re-locked it for warranty. I'll post similar pics in the morning, cuz my GNex battery is dead ATM. Glad I'm not the only one. Definately a hardware problem.
[Nexus 7 General] Tweaken:
Here's some photos. You can see that as I used it it burned in more and more.
[Nexus 7 General] rimbaud_:
Wow, that is really bad...
[Nexus 7 General] dantay999:
HYDIS?!

I called Google last night and got an RMA to send mine back, as i've already said its the worst quality screen i've seen on any device. I looked at the ifixit tear down and the screen is made by HYDIS, been into tech for many years and never heard of that screen manufacturer. I'm now beginning to see how they have kept costs to a minimum :eek:
[Nexus 7 General] Darreno1:
Really? I got my 16gb a few days ago, showed it around and everyone was in awe at how crisp the text and colors were. For me, the screen is very nice considering the expense of the tablet. You just got a bad one or your expectations are way above normal. Besides, if the screen was as poor a quality as you seem to think, the glowing reviews this has gotten from even die hard Mac fans would not exist. Good luck on your RMA.
[Nexus 7 General] TrendyGuy9:
I received my Nexus 7 8GB around a week ago and noticed the ghosting issue right away. I let it go because it wasn't that bad and didn't even notice it over the following few days of use. Then yesterday it seemed the ghosting got even worse. If I rotate/swipe/or open an app I can see the search bar and buttons/shortcuts on the screen as if they were still fully lit up and supposed to be there. When I click into an app that has a black background or try to watch something it is extremely irritating now.

I just sent google an e-mail about the problem. What have most people done to get this successfully resolved?
[Nexus 7 General] Tweaken:
was encysta

I had mine for 10 days before this happened (post #84). I'm using it now and it's super gray when you first turn it on. After using it for about 5 minutes it goes nearly back to it's original clear state, but if I turn it off for just a couple seconds, the screen turns gray again!

Actually, after messing with it for a little while now, I can get the gray to go away quickly by going to my app drawer and swiping forward and backward really quickly till it becomes "normal" colored. LOL!
[Nexus 7 General] Warren_Orange:
I've just received my replacement from Google and the screen has bad burn in.

Does this go away after a while?

Man I thought they would have sorted these problems out by now.
[Nexus 7 General] neotekz:
I thought only amoled screens have burn in issues? Might have to reconsider using my nexus 7 as a bedside clock.
[Nexus 7 General] blipp:
Mine just started doing this the other day. I got it the week they started shipping out, and it was fine when i got it and for the past few weeks. Then the other night i locked it, placed it to the side for a few minutes, and then unlocked it and it was suddenly all washed out. I rebooted a bunch of times and its still like that. If the screen is left on for a bit it reduces a lot, but when it locks and unlocks its back to max washout. I had mine rooted, but still on stock, and i unrooted and relocked and still the same. I contacted Google but i dont know if im still in the replacement time range. Hopefully ill be able to get it replaced, otherwise theres been no other defects
[Nexus 7 General] Tweaken:
Just got my replacement one Thursday, rooted and put Glazed Jelly Bean on it. But I noticed when I watch Hulu that there is a flicker on bright backgrounds. It's actually not a flicker, it just gets either slightly darker or lighter every 5 seconds or so, as if it's adjusting for auto-brightness. I thought it was the ROM so I switched back to JR6 and got the same thing. Although, when I pause a video, this doesn't happen. I think it's just a glitch with Hulu. Oh well, I can never win. 2 of my friends and I got Galaxy Nexus's at the same time and of course I get the one that has noticeable lines on the screen when there is a white, or slightly off white background at low brightness. Also my screen cracked in the top left corner after having it for 2 weeks while using an Otterbox defender case THAT I NEVER DROPPED. I watched my friend drop his 3 times in front of me on hardwood/concrete surfaces. No cracks for him. One of my same friends also got a Nexus 7 and of course didn't have any problems with his. LOL! D00med to always get the blem gadget I guess!

---------- Post added at 02:00 PM ---------- Previous post was at 01:55 PM ----------

It's definitely a hardware issue, not induced by rooting/unlocking. They should give you a replacement whether it's in the buyer's remorse period or not. It's still under warranty, and not something they're going to repair. The biggest problem with this phenomena is that it doesn't happen right away when turned on, or after a few hours. It can happen at any time, to anyone!

This might be one of those few gadgets where it's a good idea to get a warranty for it.....
[Nexus 7 General] jadecolour:
Mine behaved mostly like yours. Was good for almost a month. Then suddenly washed out yesterday when booting up. If I click on the application drawer or play video for a bit, it can almost return to an unnoticeable state. Although if I am in the "Settings" menu, where the background is black, it's clear that the lower half screen is brighter than the upper half screen. If returning from locked screen, no matter how short the period it is, the washed-out effect comes back again. Tried factory reset to no avail.

Called Google and immediately they admitted this is some "pixel" issue and asked me if I wanted a RMA or full refund. I said I'll try an RMA and waiting for the replacement. Hopefully, the replacement will have no new issues. Otherwise I'll just get a refund.

It is actually a quite nice device before this happened and I used it everyday. My RMA number is in the range of 00015XXX.

It really looked like a firmware not a hardware issue. Unfortunately, it is not possible to hack the device. Otherwise, they would not have to go through all this RMA process, :(
[Nexus 7 General] demandarin:
Luckily mines doesn't have ghosting or screen burn in.
[Nexus 7 General] lawguy:
Yesterday, my Nexus 7's screen began to look very washed out. It is as if there is very little contrast. Also, there is image retention on the panel and the backlight looks like it is irregular and on hyperdrive. After running the tablet for some number of minutes, things return to normal. Up until yesterday, it worked just fine.

I called google today and it is being RMAd.

The guy at google knew exactly what I was talking about. I suspect that there is something going on with the Nexus 7s because these complaints seem to be pretty common.

PS: My RMA No is 16XXX, which seems like a big jump over the 15XXX that was reported yesterday.
[Nexus 7 General] BostonDan2:
Someone posted that google has already changed to a new screen manufacturer(I can't find the original post). Can anyone confirm this?
[Nexus 7 General] Slither2006:
NVidia Tegra PRISM Toggle

This may or may not help but this app can easily toggle the NVidia Tegra PRISM option : market link
[Nexus 7 General] espionage724:
I thought Google only offered RMA within 15 days of purchase?

Or for those who prefer a free option:

[GUIDE][FIX] Nvidia PRISM/smartdimmer - fix screen washout after watching videos
[Nexus 7 General] Tweaken:
My new one seems to have a flicker problem now. Most noticeably when there is a white background. Anyone else have a problem like this? Almost seems like it's stuck between switching brightness levels, but doesn't know which way to go.
[Nexus 7 General] jamesst20:
Waa. Calm down I would say 30% of devices or defective! That means around 1 person out of 3.
[Nexus 7 General] Hemidroids:
Put the crack pipe down. 30% LOL

Quit smoking that stuff.

Sent from my Nexus 7
[Nexus 7 General] Bigjim1488:
There is definitely a large amount of devices out there with issues. We are just the crowd of people who are able to identify these issues. Most people won't notice the things that drive us nuts.

I know there is always the guy that says oh well we here are just a small drop of owners with issues. Well last time I checked anytime polls are done in the news or by companies they select a few hundred people and poll them. Well here are the few hundred people.

There is no doubt an issue with this device quality control. I just hope that they are able to address it with a new batch.
[Nexus 7 General] SiNJiN76:
Just noticed the ghosting on my screen'''bought from the play store.
[Nexus 7 General] aristoc:
My nexus C7 was absolutely fine since purchasing it from Tesco in store last Friday. No screen lift, flickering, burn-out... anything.

Today, after turning it on from sleep/screen-lock it was completely washed out as illustrated in the images above.

After using it for around 30 minutes to an hour the problem seemed to go away completely. The problem does seem to be dependant on the amount of time it is put to sleep. If i leave it for a minute or two then I get noticeable image retention. If I leave it for a few seconds I get no problem at all. If I leave it for 20 minutes or more I get full-on wash out and image retention. It's like the sun threw up on it.

My question is: Since it was absolutely fine for around 5 days or so, is this a hardware or a software issue? I haven't done anything unusual with the tablet over the last 24 hours. It hasn't been moved around any more than usual or dropped or whatnot.

Also: Should I RMA it? I can ring up Tesco tomorrow and probably arrange a replacement - but i'm worried the replacement will have screen lift! I'm also worried this problem will return again in another 5 or 10 days on an all new device. It really is strange.

John
[Nexus 7 General] xdatse:
Exactly the same thing for me. I got mine sometime mid-July, had been okay until about 1 week ago then it started to have these washed out and ghosting display issues. Simliarly it seems to depend on how long it put into sleep, for a short while then wake up its not too bad, but say for an hour or overnight, the screen is completely washed out.

I am hoping its s/w issue so it would be easier for me to fix as I am not staying US, it would be hard to send back for a replacement.
[Nexus 7 General] wr8_utd:
I have the identical problem with image retention and screen wash out. When I switch on my tablet in the morning it's completely washed out and takes around 5-10 mins of playing something or around 30 mins of just lying idle and on to get normal. However after that it's perfectly fine. When I put off the screen (when it's fine) and put it on again after 5 mins or so, it's washed out on the edges and then gets fine in around 3-5 mins. I really don't know what to do about it. I could get a replacement but that would take 25-30 days to process and ship from the US.

So will something like an Update/using a different Rom or Kernel fix this?
[Nexus 7 General] Sliderman:
I also have the same problem. It was fine for the first few days, but then it developed this problem. The longer I leave it switched off for, the longer the problem persists for.

If I connect it to the charger and tick the dont sleep while on external power and then leave it, it will always be perfect when I come back 10 minutes later.

With all the other problems I have seen people posting about, I think I will wait to return it until after there has been an update and/or the older units have been purged.