[Verizon Samsung Galaxy S III] beeholtz:
i emailed verizon asking if i could keep my unlimited data if upgrading to the sg3 from my thunderbolt and this is the first email. the second email is me emailing back asking the same exact question and getting a different answer

email 1:

Good afternoon Michael,

My name is Eric, and I do apologize that we couldn't answer any of your son's previous questions. We do hold account security in the highest regards in order to protect our customers. I assure that we do not intend to make any conversation difficult because of verification issues. I can certainly provide any/all information about upgrading his line and what account changes may occur.

After researching the account and lines, I am definitely happy to say that there is absolutely no need to change your current plan; it is still applicable. The only change that could occur is the exchange of his Unlimited Data $29.99 plan to the $30.00 2GB data plan. The usage based data plan does have an overage rate of $10.00 for each additional 1GB of overage. In looking at his historical usage, your son's line ending 8762 has not used more than 0.5GB for the past three months. However, there is potentially even better news.

I found that his number is not eligible to upgrade until November 18th, 2012. Line ending 4988 is eligible to upgrade on August 18th, 2012. If you are intending to use this line's ability to upgrade to the Galaxy SIII and move it to his line for use, he actually gets to retain the Unlimited Data plan! On another note, an item I wish to advise is that any upgrade to a new device at the two year promotion does have a one time $30.00 upgrade fee. This fee helps us to still provide phones at subsidized prices as it now typically takes the majority of a two year agreement to recoup the discount provided. Purchasing phones at full retail or activating a preowned phone does not have this fee.

If your son is 18+ years of age and you wish to add him to your account as an Account Manager, you can simply respond to this email with his name. Additionally this ability is available through My Verizon located within My Profile. Customer Service can also establish him as an Account Manager by dialing 1-800-922-0204. Account Managers are permitted to request information and make account changes except for: changing the Account Owner's name, changing the billing password nor add/delete another Account Manager. We look forward to speaking with you down the road, and thank you for choosing Verizon Wireless. Please have a great week!

Sincerely,

Eric

email 2

Hi Brandon,

I definitely understand your concern with keeping your unlimited data plans. My name is Brittani and I am happy to answer this question for you.

Our current policy is that for any line that you upgrade into a smartphone at a discounted rate, you must move to either metered pricing (starts at 2GB for $30.00) or our new Share Everything Plan. If you have a phone that you already own and are just activating it on your line, you are not required to change your data plan at this time.

If you have additional questions or concerns, please call (800) 922-0204.

Thank you for choosing Verizon Wireless!

Sincerely,

Brittani

Verizon Wireless

Customer Service

Verizon Wireless

Customer Service