yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
Let's agree to disagree, that noise could also be the clips. The video posted a few pages back did not sound like sticky sounds, it sounded like clips that were clicking as the screen was pushed.

For all we know it could be both issues. Either way, the device should be replaced if that problem is there.

Explain this to me though...if your class is rising off the digitizer, the touch screen functionality would stop working in that area since it's not making contact with the digitizer. Is that happening? Are you losing touch functionality in those areas?
[Nexus 7 Q&A, Help & Troubleshooting] spencer88:
I'm not losing any touch functionality at all.
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
Then IMO yours is faulty clips, or it was just put together poorly. Things reside under the screen, if it's not put together properly then obviously it will not sit correctly and issues like the screen rising out of the housing will occur.

http://www.youtube.com/watch?v=2Pb4p6vIUdM

That is NOT the sound of glue, that is a clip. If there was any kind of stick the noise would be more delayed as the screen started to rise up, then clicks every time he touches it. There is a part that isn't sitting right and causing that noise. I'm not saying it's impossible for some of these problems to be related to the way the glass is adhered to the digitizer, but I will say that I think the majority of these problems are the clips that hold the device in and how it was put together.

Things expand when they heat up, not just glue. So if it is coming loose when it gets hot, then something in the case is expanding just enough to expose the poor build of that particular device.

Like I said, mine doesn't do this, so it has to do with the way it was put together on the line.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
We can agree to disagee. But I'd bet my tablet that what I hear is sticky adhesive - it's not a clicky sound, it's a sticky one. If you ever used double sided sticky tape, or anything like that, you'd know the sound. Especially if you tried to remove it and reuse it.

My screen is very slightly raised on the left side. Not enough for most people to notice (that don't know the issue is there). Touch screen wise it works fine. Mine doesn't sound like that video at all.
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
Fair enough, sorry if I sounded bullheaded. So it would appear there are 2 separate issues related to the screen rising. One is because of the clips holding the screen in, the other is the adhesive used to fuse the digitizer to the glass.

Either way it sucks and you should RMA your device if you have this issue. Wouldn't hurt to wait if you can to let these problems work themselves out.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
My experience thus far.....

Google unable to cancel overpriced preorder

Cancel order at other retailer ($40 cheaper).

Preorder arrives, notice that device as been sealed, seal was broken, then resealed.

Turn on Transformers, looks amazing! Stop video and notice screen is not responding.

Notice left side in portrait mode is raised, apply pressure and touch function resumes (keep in mind this tablet is now 30 minutes old already defective)

Notice dead pixel

Call Google and was on hold for OVER an hour (obviously I'm not the only one having an issue)

Finally get someone on the phone who has absolutely no clue about what to do.

Says they'll offer a new replacement

Instead of providing an RMA#, they said the issue will be "escalated"

Still no RMA#, still sitting out $279 with a defective tablet.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
Yeah, I contacted them by email. And also called their phone number... but been on hold for 39 minutes now. I'm about to hang up and resend another email saying that I want a return shipping label and refund or I'll call my credit card company and have the charge reversed and they can pick up the tablet on my curb if they want it lol.

I don't want to go through this again for a replacement tablet. I'd rather be able to go to a store for exchanges. Google's never going to be able to compete with Amazon and their Fire tablets if this is the quality and customer service they offer.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
100% agree, was on hold for over an hour last night before just giving up. On hold again......

If I don't get an RMA by tonight American Express will reverse the charges.
[Nexus 7 Q&A, Help & Troubleshooting] :
For those just returning to the Play Store, did Google send you a prepaid shipping label?
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
Reading this thread and examining your N7 is like having a headache and going to WebMD. Just don't do it! ;)
[Nexus 7 Q&A, Help & Troubleshooting] spencer88:
The rep I spoke with said they would include a shipping label. My RMA is being processed and I'm supposed to be receiving an email from a Tier 2 support person about my problem/RMA.

EDIT: I also was on hold for over an hour before finally getting to talk to someone.
[Nexus 7 Q&A, Help & Troubleshooting] garyHal:
Is there a batch number or something similar on the N7s?

I am hoping to put my order off a few weeks to avoid the initial faulty ones.
[Nexus 7 Q&A, Help & Troubleshooting] edgie13:
Has anybody tried to register their N7 on the ASUS warranty website? It says that my serial number is invalid.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
When you return to the play store do they send you the new device first?
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
Also, could you then just return whichever one is worse?
[Nexus 7 Q&A, Help & Troubleshooting] apurvaappu:
Defective External Speaker... Makes huge crackling noise when Audio played at higher volumes.. .

Google Play store never seem to answer any call. They just keep me on hold for 20-30 mins each time............
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
First two of the serial number , mine is C6 C for 2012 the second number 6 is the month it was built in June , Asus does the same on the Transformer line

Dang, I haven't been in here for a couple days and GP store blew up to like 80.

There goes whoever that know-it-all's theory was that only retail got the defective units :laugh: Sounds more like recent Asus build quality to me after my 201 doesn't surprise me. Just glad I got a good one
[Nexus 7 Q&A, Help & Troubleshooting] mr1ncred1ble:
Just got off the phone with gamestop, at first the manager tried to send me to Google for repair, then told me I would have to wait till September to get a new one. I may be calling gamestop corporate to see what their opinion of all this is. Considering cutting my losses and selling this cheap junk, I don't even need a tablet bad enough to deal with all this. Glad I didn't pay full price for this thing.
[Nexus 7 Q&A, Help & Troubleshooting] Scyzor:
For me it looks and sounds like adhesive issue. First it wasn't that bad. At the beginning when I have pressed screen it stays for a while then pops up. After 2 hours of usage (mostly typing) it became what you see and hear on a video.

So far no word from Google, even after posting that video :\
[Nexus 7 Q&A, Help & Troubleshooting] rocchioo:
Over the telephone, I was told they would send me a replacement first. I don't believe anything they say though. The people at customer service seem to have no knowledge and just exist so google can claim they have customer service.

The telephone call basically resulted in them saying "we will contact you in a few days." They didn't even bother to say how they would contact me. I had to ask "By email?" and they said "Yes."

Hopefully I'm wrong but this is what I think will happen if you need to send your Nexus in for replacement:

1. Google sends you a prepaid postage slip via email 24-48 hours after requesting an RMA.

2. Google instructs you in the email to print out the postage slip and place the Nexus in the box which UPS shipped it to you in. Apply the new label and drop off at UPS.

3. Upon arrival at Google, they will examine the Nexus 7 and determine if you are qualified for warranty service.

4. 3-4 weeks later you will receive your new (might be refurbished if they actually have to repair them) Nexus 7.
[Nexus 7 Q&A, Help & Troubleshooting] mgori:
Here is my ordeal!

Bought Nexus 7 16GB from Canada Computers -- Glass separation (Returned)

Bought Nexus 7 16GB from Future Shop -- Glass Seperation (Returned)

Bought Nexus 7 16GB from another Future Shop -- Glass Separation

Keeping the Nexus 7 I have for now. Future Shop offers 14 day return policy, so I'll see if my 16GB from Play Store ships before then if so I'll return the one from Future Shop.

FML!!
[Nexus 7 Q&A, Help & Troubleshooting] MrJESUSatWork:
I'm swapping mine for one staples is bringing to my house tomorrow. When mine arrived yesterday, it was hot. The ones in staples may have been shipped in better conditions...we'll see.

Also, my shipping conditions were poor. The nexus 7 came bundled in a much larger box than it was and lacked packing foam/cushioning that you see with newegg and Amazon shipments
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
This is exactly what I'm talking about re: exchanging them at this point. It's a waste of time. I'd love a Nexus 7 but have held off so far because I'm afraid of buying anything Asus after my experiences with the Prime. If I did end up getting one and had this issue, and if it didn't cause any "real" problems (i.e., touch sensitivity), I'd keep the device, monitor it to see if it got worse, and exchange it months down the line if it got worse and if there were reports that Asus fixed the issue (unlikely - they're a garbage company).
[Nexus 7 Q&A, Help & Troubleshooting] :
Anyone get through to customer service lately? I'm curious as to the on-hold times. Yesterday I got through in 5-minutes.
[Nexus 7 Q&A, Help & Troubleshooting] four wude:
Read - potential fix for glass separation!

Hey guys, this was posted by "Emily Chu" on NeoGAF as a potential fix for Nexus 7 glass separation problems, please read and check it out, it seems like a simple fix! I'm at work right now so I cannot try this myself, but if any brave soul is willing to do it, it could potentially fix our problems. I attached her images below:
[Nexus 7 Q&A, Help & Troubleshooting] apurvaappu:
customer service sucks

I have been trying all morning. On hold for 30-50 mins and sometimes even an hour.. Didn't get to speak to any specialist who seems to be speaking to all other customers except me...
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
There is a thread about the same thing in General
[Nexus 7 Q&A, Help & Troubleshooting] four wude:
Thanks, I didn't know. Either way, that makes 2 cases where it worked for people. I'm going to give it a shot when I get home! My tablet is perfect outside of this annoying issue. :D
[Nexus 7 Q&A, Help & Troubleshooting] :
Frustrating, I was on hold for 30 minutes before I gave up. I have more important things to do today. I regret preordering from the Play Store now, as it will be a ***** to return. Plus I doubt they can keep up with the demand of preorders and those asking for an exchange. At this point all I want to do is return my N7, then maybe pick one up locally a month from now.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
Well I just posted a tip to Engadget about the poor QC done by Google and Asus, and how their support is horrible in helping us RMA/return our devices. I asked them to dig into it some and put some publicity on the matter. Hopefully they do, then Google will have to save face and give us proper support.

Edit: As an owner of the OG Droid, Nexus S, Galaxy Nexus and Nexus 7 you could say I am a big fan of Google... but their customer support is horrible and something needs to be done about it!
[Nexus 7 Q&A, Help & Troubleshooting] apurvaappu:
Fingers Crossd

Hope this helps.. Really didn't expect something like this from Google....
[Nexus 7 Q&A, Help & Troubleshooting] deivid_lo:
Units from UK only

My N7 is on its way (finally), I am based on UK and I would like to know if users from UK are experiencing problems like the ones reported from USA and Canada. Good luck to all affected by manufacturing problems.... and waiting for my N7.

Thanks
[Nexus 7 Q&A, Help & Troubleshooting] jeremydc808:
He guy at my GameStop told me to hold mine until there we shipment came in.
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
Unfortunately, this is EXACTLY what I expected with this device. I own the Prime and Asus is simply terrible when it comes to designing and supporting their tablets. TERRIBLE. Part of me is mad at Google for choosing crappy Asus for the Nexus 7, however I'd bet almost anything that Asus was the only company that was able to meet Google's $200 price point (it's not that hard to do when you use crappy parts and have zero quality control).
[Nexus 7 Q&A, Help & Troubleshooting] lovenokia:
i got the problem with tons and tons of lag, i think that my device is a defect but do not know how to return or even prove that it is defective...
[Nexus 7 Q&A, Help & Troubleshooting] :
Just took the cover off mine and tightened the screens around the edges and it fixed the screen separation issues most the the screens were a little loose on the left side so it looks like this does fix it. The easiest place to start taking the cover off for me was starting at the top then going around the side without the buttons.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
After the fix, it is still slightly raised, but much less squishy. I really don't think doing an RMA is worth it.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
Was it like this right out of the box? Is it possible you installed a crappy app that is running in the background? I'd do a full factory reset first before returning it.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
What "fix" are you referring to?
[Nexus 7 Q&A, Help & Troubleshooting] lovenokia:
it was like this out of the box, changing through home screen showed much lag, though i will try a factory reset one more time and see if that will do it.
[Nexus 7 Q&A, Help & Troubleshooting] jokerzx12:
I had slight screen flickering issues. I removed the automatic brightness setting and it stopped. Hopefully it stays that way...
[Nexus 7 Q&A, Help & Troubleshooting] NeoMagus:
I expected the same thing too being a Prime owner, but there are good units out there. If your device isn't up to snub exchange it. At least the big screen thing that seems to be tightened screws isnt a hardware issue like wifi/bt on the Prime or metal backplate or you name it. Every manufacturer you can get faulty lcds from all luck of the draw

---------- Post added at 08:12 PM ---------- Previous post was at 08:08 PM ----------

http://xdaforums.com/showthread.php?t=1781237
[Nexus 7 Q&A, Help & Troubleshooting] lovenokia:
seems that i might have just gotten a lemon... lag is over the top on my tablet
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
yep, I found it like 5-10 mins ago. I took my back off and sure enough a few screws were loose. Most on the side that was fine. But I torqued them all down a bit and it seems better. Hopefully it stays this way.

Edit: It still seems the left side glass is raised above the bezel... and I still hear the adhesive sound when I push it.. guess it didn't work for me :(
[Nexus 7 Q&A, Help & Troubleshooting] :
Unbelievable! I was just on hold for 35 minutes, finally got through and while I was talking to the guy the call was disconnected! Well, here's to another 35 minute wait, if I'm lucky I'll get through.
[Nexus 7 Q&A, Help & Troubleshooting] perlmane:
Cracked screen

Mine came last evening and had a cracked screen (bottom center up about 1/8 to the right screen. I called and waited for about 72 minutes and then disconnected. Called back and waited another 36 minutes. A person appologized and appologized and thanked me for my patience. Put me on hold three times while she looked up the order. She told me she would send me an email with what to do. I got the email within a half hour. The email told me to wait for another email to tell me what to do. I am still waiting.

I just sent them an email telling them I no longer want a replacement device. Google should not be in the hardware business. While they have more than proven themselves to be great software folks, they have totally failed as a vendor (distributor) of hardware. I will be glad to pay more and get something that is properly supported.
[Nexus 7 Q&A, Help & Troubleshooting] AngusTutnbull:
So upon discovering that the left side of my girlfriends n7 was raised, and opting out of doing an RMA in the interest of time since were leaving the country, I took my flathead screwdriver and lifted up a small piece of the back, got my finger nail in it, and slid it around the perimeter, very easily removing the back. However while I was tightening the screws to keep the screen down, I noticed there was a great i fourth button on the device, there was the power, two for volume, and one more under them, anyone else notice this?

Also, is screen flickering normal? Does everyone have it or should I get a new one from gs?
[Nexus 7 Q&A, Help & Troubleshooting] jkspade:
I also received my 16gb N7 from the play store yesterday and is having the same issue as some of the people here. The left side of the screen is very slightly raised and once i start using the device, the screen starts creeping above the bezel then starts making these irritating creaking noises. I was on hold for an hour with google last night and was finally able to speak with a CS representative who informed me that my case was being escalated and that I would receive an email from a case manager who would provide me with instructions on how to exchange the device. The CS assured me that they would send me a replacement device first with a pre-paid label, and that I would send in my current N7 once I received my replacement. I have yet to receive an email from the case manager but hopefully, it will be a less tedious experience than yesterday.
[Nexus 7 Q&A, Help & Troubleshooting] IINexusII:
having touch screen issues with mine from Google UK play store: http://www.youtube.com/watch?v=uVkvCXDKU2M
[Nexus 7 Q&A, Help & Troubleshooting] sadoway:
So memory express will be sensing mine with the massive crack to be repaired or replaced
[Nexus 7 Q&A, Help & Troubleshooting] dlefevre:
Charge issues

Well.. I've been looking at different forums and seeing other Nexus 7 troubles. I can't get mine to charge and, upon further inspection, I can connect it to a laptop via USB either. I suspect a bad USB port on it.

I sent a message through the google play web site (which they sure made tough to find) last night and got no response. This afternoon A family member helped me out and stayed on hold for the half hour while I was at work. I still haven't even gotten an RMA for it yet as they want to send me another charger. I think that isn't going to fly, though I would be willing to placate them if they got it to me via overnight mail. I doubt that is going to happen. I support Linux for a living so I know a bit about hardware... but it looks like I might have to beg even to get an RMA. What a joke.

I'm so disapointed in this. I got a Nexus One when they tried this before with no problems (that God the phone was a good one) and I obviously drew a short straw this time (one of many). I have a Nexus Q on order, but I am tempted to cancel it. This whole thing isn't good.
[Nexus 7 Q&A, Help & Troubleshooting] nickmv:
Just try the charger with a phone. That's easiest way to test that. Sounds like Google is trying to avoid shipping another tablet, by somehow wasting money by sending you a new charger.
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
Spoke with GameStop store manager today. Told me the company will have 1000 more units in the next run to spread throughout their stores. He had to make a specific request to get a replacement sent for mine but says I'll definitely be getting one. Also told me to keep holding not mine in the meantime and not worry about the return period expiring. And took down my contact info to call me when it gets in. Very surprised by the great customer service at GS.

Hopefully the new unit is defect free.
[Nexus 7 Q&A, Help & Troubleshooting] mrtechno1999:
Touch Screen Doesn't Work

Play OK pre-order (27th June) finally turned up this afternoon.

It's a lemon.

Turned it on, shows the Google logo, then the welcome screen. Pressed the language box assuming it would show me a list so I could pick UK, didn't respond. At first I thought it might have crashed or something but I tried using the volume buttons and the on-screen popup appeared (couldn't control the slider though).

After a lot of clicking on / near the play button with varying degrees of pressure I was able to get to the Select Wi-Fi screen. Managed to select an available network (not the one I wanted mind) and up came the password dialog. Put the N7 on a flat table and left it alone for two minutes. There's now six letters in the password field.

Having just about stayed calm during the Play Store shambles I am now absolutely LIVID that I waited three weeks for a pre-order I could have got cheaper and sooner from a bricks and mortar store *and* I could have tested it first to make sure it wasn't a dud :mad:

Emailed asking for a refund. Anyone else having a similar issue?
[Nexus 7 Q&A, Help & Troubleshooting] dlefevre:
Great advice there. I tried it and the charger worked perfectly. Definitely not that.

I don't have the screen issue. I do say that a tablet not charging is more of a "luck of the draw" defect I would expect possible with any device, though. I hope I don't have to fight much longer getting a Google Play RMA.
[Nexus 7 Q&A, Help & Troubleshooting] mattaggz:
I bought mine at sams club. I was amped cause I got the last one in stock. When I first put it in my hand I noticed right away there was a problem. The screen was clicking in and out. I searched all over landed here on this thread. This is the first android product I've ever had. Not happy with the build quality of asus. I really like the OS thought. Jelly Been is impressive. Also love how chrome is basically the same as the desktop version. I took it back to sams club and they gave me a full refund. I ordered a new one from walmart's website. They are giving a delivery date of 7/25 which isn't that bad. Hopefully that unit is not defective. Great site by the way very informative. Now I'll have all week to read up on the custom things I can do with nexus when its finally delivered.
[Nexus 7 Q&A, Help & Troubleshooting] cined:
I ordered mine from Currys (UK). It arrived this morning. Right away I noticed the left hand of the screen was slightly raised above the casing and when pressure was applied to it, it would pop back down.

I took it back and got a refund as they didn't have any other stock available. Seems like a lot of other people are having problems and now I'm not sure if it's worth the hassle of finding another.
[Nexus 7 Q&A, Help & Troubleshooting] jabsys:
Any problem getting a refund? I've see some people struggling with Currys because the raised screen it doesn't effect general use.
[Nexus 7 Q&A, Help & Troubleshooting] lazaro17:
Google sent me back to dealing with GameStop. What the guy at my GameStop told me he was going to do was email headquarters and let them know my unit arrived defective and see if he can get them to send an expedited exchange. Either way Google told me the retailer is in charge of swapping defective units.
[Nexus 7 Q&A, Help & Troubleshooting] NavySpark:
Exactly what they just told me. I actually pressed down on the left section of the whole screen with a little bit of force (do at your own risk!) and it has been holding for 1.5 hours now. I doubt it will last but a temporary fix. Hoping Gamestop gets a few before next Wednesday as i go back out to sea...
[Nexus 7 Q&A, Help & Troubleshooting] ains99:
Mine as well
[Nexus 7 Q&A, Help & Troubleshooting] HotInEER:
Mine is great so far. Really impressed that Asus made this.