yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] WildStriker:
a sigh of relief..

I made some calls to google play store and then UPS I asked if brokerage fees were included because I obviously do no want to be paying for that twice... google play representive wasn't sure but said that 19.99 was the standard fee that was charged for this delivery and I would need to contact UPS. So I got a hold of UPS and they told me that my package was part of 514 devices being delivered and that it was indeed part of the brokerage fee for that package. So we shouldn't have to worry about being charged anymore but with the confusion that is occuring may be possible...:confused:

well since they did it in bulk that's about less than half the standard fee we'd be charged separately so I'm happy but in the future I'm going to see if retailers have something before I buy off the play store and avoid the extra 20 bucks...

ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html?srch_pos=3&srch_phr=fee

This nightmare will soon be over can't wait to just enjoy my new/first tablet and maybe try out CM10 on it ;)
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
For those of you still paying for the shipping... Call Google!! I did, and I got my shipping refunded! Don't email, call. And when you do, be nice. Nothing to it! :D
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
Mine still has the exception. Can anyone enlighten me as to googles contact number w.r.t. nexus 7 orders. I can't seem to find it.
[Nexus 7 Q&A, Help & Troubleshooting] WarbyParker:
I asked for it, but it had to be passed off to another group because the CSR didn't have the ability to process a credit.

The CSR said 2 day shipping counts from the point the package entered Canada. :rolleyes:
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Thanks... Mine is going back, I hope I get a full refund. I will probably get the 2nd generation Nexus, lessons learnt. I hope none of you guys who waited for this long experience any manufacturing defects or quality issues. Please "call" Google, they do not have the courtesy to refund the shipping without calling is unbelievable - after all this mess. Good luck.

Any suggestions for an alternative meanwhile are most welcome.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Mine has made it to Maumee, I hope it doesn't sit there for 3 days like I saw it did for someone else. I suppose I won't be getting it on Friday regardless if it runs into customs problems but perhaps that is only happening to west coast shipments crossing at a different point?

Maumee, OH, United States	07/26/2012	12:27 P.M.	Arrival Scan
Cincinnati, OH, United States	07/26/2012	9:04 A.M.	Departure Scan
07/26/2012	6:11 A.M.	Arrival Scan
Lexington, KY, United States	07/26/2012	4:28 A.M.	Departure Scan
Lexington, KY, United States	07/25/2012	9:42 P.M.	Arrival Scan
Louisville, KY, United States	07/25/2012	8:26 P.M.	Departure Scan
07/25/2012	3:03 P.M.	Origin Scan
United States	07/24/2012	10:12 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
Don't accept this. That's a horrible blatant lie. They can't just make up the rules in the middle of the game - rules which no one else follows.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
It's on the email confirmation they sent you: 1-855-83-NEXUS (1-855-836-3987).

That's what they told me when I called. But I told him (firmly, yet nicely) that we in Canada didn't have several shipping choices. We only had the 2-day shipping choice. So, since the unit was being shipped out UPS Standard, I wanted my shipping refunded. He put me on hold for a few minutes, came back, and said he pulled some strings and got my shipping refunded! Here's proof:
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
How long did it take to have the shipping refunded? Did they have to forward your case to a shipping "specialist" to do it? Or did they do it right away on the phone?

I got handed off to someone else over email...
[Nexus 7 Q&A, Help & Troubleshooting] WarbyParker:
That's what happened to me, they passed it on via email. There must be a lot of people asking for refunds, which is why they're making the process more difficult.

The other factor might be the ETA of the tablet. The exception for my tablet has changed a bit after the call.

They might be hoping people will focus on the tablet once they receive it, instead of spending time to push for a refund on shipping.
[Nexus 7 Q&A, Help & Troubleshooting] Reeonimus:
I just picked a 16 GB up from someone off Kijiji in Calgary for 300. With tax and shipping it'd be that close anyway. Brand new in box. If you don't wanna wait check out local Kijiji if your in a city! Lots of people selling them for 300 in Calgary. All appear to be not used.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
They did it right away over the phone. I got the email confirmation about 2min after I got off the phone. :)
[Nexus 7 Q&A, Help & Troubleshooting] sami375:
Exact same tracking for me too. Estimated arrival Monday July 30th end of day.

I'm getting mine shipped to Markham... what about you?
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
mines showing "clearance in progress"... doesn't seem ill get it by today...
[Nexus 7 Q&A, Help & Troubleshooting] St1ck33:
Exact same for me too - delivery to Mississauga.
[Nexus 7 Q&A, Help & Troubleshooting] michelito:
Well, mine came and went.

Just out of principle, I refused delivery by leaving a note on my door as Google suggested in their reply to my cancellation request - funny how they finally replied just hours *after* I received my shipping confirmation, after I had been sending them cancellation requests for over a week.

I'll wait to get one either from my favorite online electronics store, thereby avoiding the additional 9.5% Quebec tax + shipping and paying $40 less than Google was charging me, or I'll walk into a local store and pick one up there. That way if I get a defective unit I can just give it back.

No device is worth this amount of aggravation.

Hope Google learns a lesson from all of this: don't treat your biggest supporters like crap.
[Nexus 7 Q&A, Help & Troubleshooting] WarbyParker:
I don't think I will be buying any hardware from the play store, until they get their act together.

This is their first big hardware release and it pretty much crashed and burned. I hope they grow and learn from this.
[Nexus 7 Q&A, Help & Troubleshooting] Chris.fowler:
Yeah , bought it on day of in store release at the best buy just east of the qew on hi way 5 . They actually had like 10-15 more in stock when I got there about an hour after they opened
[Nexus 7 Q&A, Help & Troubleshooting] AndroidInsanity:
I know this is a little off subject but where can I find the transformer movie? I downloaded it watched it and now want to delete?? To save memory of course.
[Nexus 7 Q&A, Help & Troubleshooting] Jckpsa:
$275 including tax.

Future Shop Edmonton stores got 150x in stock today and some of the Future Shop stores in Calgary shows as it's in stock.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Downtown TO
[Nexus 7 Q&A, Help & Troubleshooting] arvinderb:
Damned UPS. Ever since my package shipped, I've been glued to the tracking page. When the status said it was out for delivery, I refreshed it almost literally every 10 minutes. Then it says that it was delivered to my front porch 5 minutes ago. And, what do you know, it's not there. I'm of course freaking and when I call UPS, none of their command options attend to my situation. I leave the phone on for about a minute and it goes to a call-rep. Thanks for letting me know UPS. They delivered it to the wrong house so now I have to go and take my package from someone else's porch like a criminal. I believe my neighbours would've seen the shipping address and came to my door but who knows what would've happened if someone stole it. Moral of the story, there's not much you can do when UPS drivers go to the wrong house.
[Nexus 7 Q&A, Help & Troubleshooting] mrnovanova:
Hey guys if you're looking for a case you probably know that none are available right now in stores but I found a quick fix. It's a Gnarly fish galaxy tab 2 7" case but it fits fine and it's available at the source for 29.99. This should probably go in the accessories thread but since it's a Canadian thread I figured it was still pretty pertinent. Hope that was helpful.
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
Not once in my life have I had a UPS shipment turn out. And I used to deal with them all the time when I ran a retail busienss, dozens of packages a week for years, not a single one free from trouble. And here we are today with the N7 clearance issues.

UPS just offers dirt cheap contracts to big companies, so cheap they can't say no - that's how they get the business. Nothing to do with providing quality service.
[Nexus 7 Q&A, Help & Troubleshooting] scotty-dont:
I received my 16gb today in Ajax. Now to return the original (?) to Best Buy and hassle Google for a shipping refund.

What a hassle.

Anyone know if you must return the same unit? I'd rather open this and return the new one. My current one doesn't seem to have any problems other than a very very slight left side glass raise. No backlighting issues that I've seen.
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
looks like mine is now "in transit". the scheduled delivery date was supposed to be july 26, 2012(today), but it has now been re-scheduled for tomr(july 27, 2012)... sigh.. I ordered it on June 27th too! It's been 1 month!

EDIT: Looks like UPS now removed the scheduled delivery date from the tracking page. Doesn't even have a scheduled date now... all it shows is the last location...
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Mine said Friday earlier, then reverted to Thursday by end-of-day again in the last 1/2hr-1hr. I have no freaking idea what is going on w/ this package. It is also 'in-transit' (in Vancouver area somewhere we hope).
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
We are probably in the same shipment.. hopefully we'll get it tomr...
[Nexus 7 Q&A, Help & Troubleshooting] xaueious:
Google is flip flopping on the shipping refund. When I called Google, the CSR said he knew nothing about the refund, and told me to continue to wait. I was supposed to have had a specialist contact me Friday, but I have had no response at all.

My order is on its way back to Google in the US. It's probably going to be painful to get my money back once it gets back as well.

I'll buy one from a store when they come in stock.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Little off topic but I figured I'd post this in the Canadian thread. Does anyone know if there's a way to make part of the Play Store that aren't available to us available? Like being able to download Movies and TV shows, instead of just renting? Or how to make Google Wallet work? Will Market Enabler be enough, or is there more to it?
[Nexus 7 Q&A, Help & Troubleshooting] thracemerin:
Gotta use a VPN to connect to the US Play Store, some things may still not work unless you have a credit card with a billing address in the US however.
[Nexus 7 Q&A, Help & Troubleshooting] klosik:
Google appear to have charged Quebec sales tax despite the seller being in Ontario.

$259 + 12.95 (5% GST) = $271.95 + 25.84 (9.5% QST) = $297.79

Aren't inter-provincial purchases exempt from provincial sales tax? Can I claim a refund from Google?
[Nexus 7 Q&A, Help & Troubleshooting] KUNITZ22:
Received my 16GB yesterday, now just to call Google and complain to get my shipping refund.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
please update us if you have any follow up email regarding that refund :D
[Nexus 7 Q&A, Help & Troubleshooting] cmscritic:
Memory express - I walked in and picked on up here in Edm.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Well I had hoped my unit could go directly from Maumee to Toronto but it seems to have gone to Windsor so I won't be getting it until next week for sure.

How is UPS so crappy? Fedex/Purolator usually take 1 or 2 hops from anywhere to get here while UPS is bouncing around to no less than 5 places before getting here.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
Unfortunately, sales taxes are calculated based on the location of the buyer. Amazon.ca does the same thing, I just checked my order from this morning and I have QST on it in addition to GST.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Wow, that's a lot of tax! And I thought our 13% hst (bc) was alot! :s
[Nexus 7 Q&A, Help & Troubleshooting] Miketoberfest:
Hey gang, Just received mine up in northern Ontario in perfect condition. Defect free so far. 16gb July 6 GPS. What a zippy little doodad.
[Nexus 7 Q&A, Help & Troubleshooting] ckl_88:
Just got mine too... Richmond, BC. Looks defect free at the moment.
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
I got mine as I was leaving for work, quickly looked at it, screen seemed ok. Can't wait to get home and tinker with it

Does the 20$ Play Store credit work for us or do we need to use a VPN to get it?
[Nexus 7 Q&A, Help & Troubleshooting] Jnunz:
Mine just got here as well! Ordered July 4th
[Nexus 7 Q&A, Help & Troubleshooting] ckl_88:
I got my $25 play store credit without having to do anything except sign into google - and obviously have a wifi connection.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
It'll work for us.
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
N7 arrived about 1/2 hour ago, 1/2 a charge, box says brown but it came out black, just updated to 4.1.1 time to play around b4 getting into root etc....

Ordered July 2nd

Arrived July 27th.
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
No delivery yet, and I see this on the UPS site:

Attention Google Nexus 7 Customers:

When will my package be delivered?

This package is out for delivery today. Delivery hours are generally between 9:00 AM and 7:00 PM local time. UPS cannot schedule specific delivery times.

What if I won't be home?

The UPS delivery driver will leave you an InfoNotice. You can track the InfoNotice Number at UPS.com and select "Change Delivery" to make other arrangements.

Learn about more options

I bet they didn't actually have any clearance delays, they just couldn't handle the volume. Good thing I got it shipped to work, you know, so when they came during business hours I would be there to receive it. Oh UPS, so worthless.
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Well mine is in Concord north of the city I guess I'll see it on Monday for sure. I think it takes so long and does so many stops because it is going by trucks instead of air. $20 and we get slow truck shipping, I think it's a scumbag move by Google but whatever. I know it's about the principle but it's just not worth my time to haggle a refund over the phone.
[Nexus 7 Q&A, Help & Troubleshooting] el56:
That's not how it works.

If the seller has a presence in Québec, such as an office or even a business registration, it must collect QST on anything delivered to a Québec address regardless of origin.

Inter-provincial purchases are never "exempt"; If the vendor is Canadian, it must always collect at least GST, or HST if shipping to an HST province. Collecting provincial taxes (for delivery to non-HST provinces) is technically required, but overlooked if the goods are shipped from out-of-province and the vendor has no local presence.

IOW, there's no refund to be claimed.
[Nexus 7 Q&A, Help & Troubleshooting] Jnunz:
Anyone find defects with the 16gb version?

i ordered one for my girlfriends birthday and I'm not sure if I should open it to see if there is anything wrong with it
[Nexus 7 Q&A, Help & Troubleshooting] sami375:
same here which is a 5min drive from my house. Gonna call them to see if I can pick it up tomorrow.
[Nexus 7 Q&A, Help & Troubleshooting] goofball2k:
Refused mine this afternoon. I've had the one I picked up locally for 2 weeks now. 2 weeks late, imo, and ignored multiple cancellation requests.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
I only have two issues, one of which is barely noticeable. I have slight light bleed, hard to see though. But I do have the screen lit issue, and have asked requested a replacement as I'd hate for this to cause bigger problems.

OT does anyone know when the official Nexus 7 case will be available in Canada?
[Nexus 7 Q&A, Help & Troubleshooting] bootloopz:
I got mine over a week ago from NCIX. I'm in Vancouver. Are you people looking in the right place...?
[Nexus 7 Q&A, Help & Troubleshooting] ifox1987:
Mine was in concord at about the same time, departed around 3:30am and has yet to arrive anywhere 7 hours later. I'm from London, Ontario and this is kind of making me worried as it should not take so long to go from Concord to London, I sure as hell hope its not headed in the wrong direction. When it was in Windsor I assumed it would come to London from there but instead it went to Concord. This is making me rather worried.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
The trailer with your package in it is likely parked at a UPS service center, but because it's the weekend they are slow to unload/scan shipments. If google had been so kind as to have allowed for saturday delivery, we would have more action on our tracking pages.

btw, im expecting mine on Monday, and mine shows departed at 1am this morning from the center 20 minutes from my house. I assume they sent to the local delivery center in preparation for Monday.
[Nexus 7 Q&A, Help & Troubleshooting] ifox1987:
That would make sense, hope you are right! I am also expecting mine to be delivered on monday, as well as a new sager laptop :D
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Yeah, mine arrived in Richmond at 3am yesterday (which is like a 30min drive away) and hasn't moved. I was kinda hoping it would've gotten delivered yesterday, but I guess Monday it is! Getting soooooo excited now!
[Nexus 7 Q&A, Help & Troubleshooting] el56:
The Concord location is, I believe UPS's largest Canadian logistics and sorting facility; if it's there, nothing is in a truck overnight.
[Nexus 7 Q&A, Help & Troubleshooting] ifox1987:
Wow that is quite a large place. Mine shouldnt be there anymore as a departing scan showed up in my tracking around 3:30AM. The thinking is mine is sitting in a truck here in London and hasnt been sorted through and scanned yet.
[Nexus 7 Q&A, Help & Troubleshooting] sharp2G:
I bought 1 at staples and 1 at London drugs. my third one is from the play store and I hope that there has been some quality control in place for the nexus 7. third times the charm right folks?

Sent from my HTC One X
[Nexus 7 Q&A, Help & Troubleshooting] SS2006:
what the world on the screen separation on tablets bought in the last few days

have stores started getting new batches
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
What was wrong with the first 2?
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
Mine is from the play store and I have not had any issues whatsoever. Sure it's only been 2 days but this thing feels totally solid.
[Nexus 7 Q&A, Help & Troubleshooting] linkinparkfan007:
I did the washer fix it's perfectly fine now :)
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
Mine arrived at Richmond the same time. Guess they really were in the same truck. I have to call google and get my 20 dollar shipping refunded like you though, and I hate calling them.
[Nexus 7 Q&A, Help & Troubleshooting] sharp2G:
#1 Screen separation (before fixes were posted)

#2 Gamma issue
[Nexus 7 Q&A, Help & Troubleshooting] Pawnty:
I got mine on thursday, though it has the screen separation issue so I may be RMAing it. It doesn't bug me all that much but I don't know how it would affect the device in the long term so I'd rather not risk it. Probably gonna call Google tomorrow, and also see about getting my shipping back while I'm at it.

Onto another matter... cases. anyone know of any reasonably priced ones that can be purchased in Canada? Looking more for a leather-esqe folio. I saw one with card slots on the inside cover but I can't find it anymore, would love something like that...
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
My N7 arrives tomorrow. Is there any specific note I need to keep at my concierge apart from "I reject the shipping for UPS package #"?

Will UPS display my rejection note on the tracking? How will GOOG know about having to refund the 320 CAD?
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
Pretty sure when they receive the package back unopened, they flag the order# for a refund.
[Nexus 7 Q&A, Help & Troubleshooting] Jesso2k:
Staples in NS had a couple in multiple locations. They were very helpful about locating them for me.
[Nexus 7 Q&A, Help & Troubleshooting] lienfx:
I have picked up 4 different Nexus 7 in total and they were all faulty (Dead pixels, lifted screen, bright pixels?). I just preordered another 2 from MemoryExpress hope these 2 will be in good condition. :(
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
It's worth it! Plus, you may get lucky like me and only wait 5min. Or, you can just give me the $20. ;)
[Nexus 7 Q&A, Help & Troubleshooting] St1ck33:
Mine should be here today! :D

Mississauga, ON, Canada	07/30/2012	4:54 A.M.	Out For Delivery
Mississauga, ON, Canada	07/28/2012	3:00 A.M.	Arrival Scan
Windsor, ON, Canada	07/27/2012	10:42 P.M.	Departure Scan
07/27/2012	12:21 A.M.	Arrival Scan
Maumee, OH, United States	07/26/2012	7:28 P.M.	Departure Scan
07/26/2012	12:27 P.M.	Arrival Scan
Cincinnati, OH, United States	07/26/2012	9:04 A.M.	Departure Scan
07/26/2012	6:11 A.M.	Arrival Scan
Lexington, KY, United States	07/26/2012	4:28 A.M.	Departure Scan
Lexington, KY, United States	07/25/2012	9:42 P.M.	Arrival Scan
Louisville, KY, United States	07/25/2012	8:26 P.M.	Departure Scan
07/25/2012	2:03 P.M.	Origin Scan
United States	07/24/2012	10:12 P.M.	Order Processed: Ready for UPS

Though, not sure why they were out at 4:54 AM for delivery, hope they didn't deliver it to my work when nobody was here yet.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
Thats just the time that it was put on the truck. UPS only starts delivering Standard priority packages at 9am local.
[Nexus 7 Q&A, Help & Troubleshooting] St1ck33:
Yup, it's arrived, unboxing now. :D
[Nexus 7 Q&A, Help & Troubleshooting] Kaiyoti:
Anyone who tried to get a refund on shipping who got passed off to a shipping specialist and ACTUALLY got a refund? Mine refund request seems to be lost in translation, the package should be here today, debating on rejecting it or collecting it and selling it to my friend.

Paul
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
I hate sitting here waiting for the UPS truck :silly: Every sound I hear outside prompts me to jump up and run to the window like a crazy person lol
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
So my N7 is finally waiting for me at my building's front desk. Of course tonight ended up being the night for my group of friends to go see Dark Knight...argh. Bah well I waited a month I can wait for 3 more hours I guess...
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Mine's still in Richmond. :( [ Luckily, I got a new ps3 game, so I've been stuck on that for the last few days. :D
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
Mine too, still sitting there. I'd expected an "out for delivery" update by now. They've also removed the scheduled delivery date from the page.
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
Short answer: Yes.

Long answer: 2 weeks ago at the height of the riots I e-mailed asking about a refund on my shipping. At the end of the week, having not heard, I called in, spoke to a CSR who checked with the specialists and told me they'd issue a refund. I received a refund confirmation a couple of hours later, but only for $10.50. I meant to call back and ask for the rest, but hadn't yet gotten around to it.

Last night I finally received a response to my initial e-mail request. I wrote back this morning asking for a refund of the balance, and received the refund confirmation within an hour or two.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
OMG, you're right! They did! Hopefully that doesn't mean they're stuck there...