yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
When I had problems getting the correct part from Dell for an Alienware laptop (that should have come with the part - HD interposer to install 2nd hard drive), the only way I was able to get a hold of someone who actually cared about helping me was filing a complaint with the BBB. There are people who's sole job is to protect the companies image, so I'm sure having the BBB contact them would shed some light on the problems were are all having, and possible help rectify them sooner.

The Google Play store only gives you 15 days to return or RMA the device with them, before they (unfairly) redirect you to Asus. So it's in everyone's best interest to rightfully complain if they want to.

I here what your saying with the flawed rating system. But the BBB is a good way to make the ball roll.

edit: Oh yeah, I also copied Micheal Dell on my complaint - he has a whole team who monitor his email and take care of problems. So if you ever exhaust all possible avenues in trying to getting a problem resolved with Dell, send him an email ;)
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
:laugh:.... When the N7 hysteria calms down, this should all be resolved. I don't feel Google isn't trying. They're just hopelessly overwhelmed right now.
[Nexus 7 Q&A, Help & Troubleshooting] perlmane:
Again... The wait continues

So, after not hearing from them since Tuesday, I called again and waited on line for over 3/4 of an hour. Got through to a person and guess what? Even though I had an email confirming my first encounter, they had no record of it. We went through the entire exercise again and the wait continues...

Answers to a couple of questions that were asked above:

1. Do we have to pay the restocking fee for return and cancellation of defective device: No

2. What happens to the $25 Google Play credit? Response: "Keep it for your troubles and use it as you wish." (that is a good thing)

As I said before, Google is not ready to be in the hardware business. They have no idea how to deal with the situation they have gotten themselves into with this low cost device. I do not want this device replaced after reading about so many others receiving defective replacements.

---------- Post added at 01:53 PM ---------- Previous post was at 01:49 PM ----------

Yes, this is true. They are trying, but they had no idea how different a hardware business is than a software business. They were totally unprepared for this and they risk turning what should have been a great success unto a monumental failure.
[Nexus 7 Q&A, Help & Troubleshooting] sparks2005:
Mines rattling inside around the camera area...... just ordered a replacement through Google.

Bit disappointing really.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
Asus probably didn't tighten the screws on the camera.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
I wonder if there is such a thing as being too successful? I don't think anyone predicted the N7 hysteria. Hell, a week ago I had zero interest in the N7. I spent one day hanging out in these forums, and ordered one last Saturday. I also understand how easy it is for me to sort of defend Google since mine arrived at my doorstep 3 days after ordering, and in perfect shape.
[Nexus 7 Q&A, Help & Troubleshooting] Luxferro:
For me personally, I didn't buy any other tablets (even when there were sales) because after hearing the rumors a while ago that Google was gonna come out with their own tablet I wanted to wait for it.

I'm a Google fan. Have an OG Droid from when it was first released on Verizon, then changed to T-Mobile so I could get the Nexus S, and then the Galaxy Nexus. Now I have a Nexus 7 tablet. Me being a fan still doesn't excuse Google (IMO) from all the QC and support issues going on with the Nexus 7.
[Nexus 7 Q&A, Help & Troubleshooting] EP2008:
A defective ASUS product? Say it ain't so! LOL

Welcome to the club guys... and good luck getting help from Asus for your defective tablets.
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
Here's the thing. Asus sucks and has had QC control problems with their devices in the past (take a look on the Prime forums - it's insane). With that said, I guess one could get mad at Google for picking shi**y Asus to make the Nexus 7 instead of a decent company like Samsung. However, I bet there's no way in hell Samsung would make Google's tablet for a price point of $200. Pure speculation here, but I wouldn't be surprised if Google went to Samsung first but couldn't get a tablet done for $200, and then settled on Asus since price point was of the utmost importance to Google for this launch. You get what you pay for, in this case, shoddy worksmanship from a garbage company. Just be grateful the software on the N7 is supported by Google and not Asus, because Asus' software design and support is just as bad as their hardware design and support!

With all of that said, I still really want to buy a Nexus 7 based on my love of pure Google experience devices, I just haven't been able to bring myself to pull the trigger yet after my experiences with Asus and the Prime.
[Nexus 7 Q&A, Help & Troubleshooting] MC153:
Wow... a lot of people blaming Asus. They're not a bad company, my transformer had bad speakers and I sent it in for an rma. They fixed it in a reasonable time and shipped it back to me fast. They're software on android is great in my opinion. I love the Widgets. People even port they're Widgets and apps to other devices because they like them so much. Anyways google probably put so much pressure on Asus to make so many units that some ended up with defects. I returned my nexus 7 to Sam's club and pre ordered from Walmart. It will ship in the middle on next week. I'm hoping its a different batch and the tablet doesn't have any problems.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
Take it from where it comes from. Most of them don't even own a N7, and post the same crap in the Transformer Forums. :rolleyes:
[Nexus 7 Q&A, Help & Troubleshooting] dru858:
Well, I thought I had a non-defective device until I started using it a bit more. There's a noticeable yellowing towards the bottom edges of the screen that is quite apparent when the screen is white/off-white and I have experienced a few instances of pretty bad image retention. The straw that broke the proverbial camel's back was when I noticed a dead (white) pixel last night while watching a movie. It gets worse as the backlight increases. Major bummer! I just received it on the 17th so I called Google today and was on hold for 30min but the rep was very friendly and advised me I could either perform an advanced replacement or return the device. I opted for the advance replacement as I really want to like the device but I want one that won't bug me with noticeable screen defects. I asked if the new device will carry a new 15-day return policy and he said no, but that it would carry the same 1-year warranty and he also stated that within that 1-year warranty that GOOGLE handles the warranty replacements! So, assuming he is correct, that is relieving.

Let's see how everyone's replacements from the Play Store end up faring!
[Nexus 7 Q&A, Help & Troubleshooting] Deckard79:
Mine crashed 3 times within the first 24 hours of taking it out of the box, and after only around 3 hours use.

Two of those, the screen locked up and went all funny colours. Had to switch off by holding down the power button for about 10 second, after which the damned thing refused to switch back on for a few minutes.

The other time, it went into standby (screen went off) and then crashed. Again, ages to get it to reboot.

I had similar unfortunate experiences with an ASUS Transformer Prime I purchased some months back.

Called Google for RMA/refund. Awaiting my email. This will be the last ASUS product I'll ever purchase as they seem to have massive issues with quality control and their manufacturing processes.
[Nexus 7 Q&A, Help & Troubleshooting] alsheron:
Well I'm in the UK and typing this on my nexus 7 now. Arrived this afternoon and I was initially worried about the washed out reports bbeing a problem. I'm not so bothered about that. The tablet is amazing in every way (heavier than I expected) but I simply cannot unsee the fact that there is noticeable backlight bleed along the left edge. I will admit that mine is hardly there compared to some of the pics I've seen but the lower half of the screen is slightly brighter than the top also. The overall effect is annoying when using Google Books or surfing or even in Gmail and Calendar. I am sensitive to uniformity issues and have been blessed with an amoled screen on my galaxy for the last two years but I can't believe this is still an issue for manufacturers now that they use led backlightling. I think the nexus 7 has backlights only along the left edge and a diffuser that spreads it across the rest of the panel (guess from the pics of severe issues I've seen). The ifixit teardown doesn't reveal the screen internals I dont think.

I'm torn now because I love this little thing but I just can't ignore the uneven screen on a device I'll be staring at for so long. I know it will definitely be pointless getting a replacement now because any manufacturing glitches may not be rectified until the first few batches get sent out (or at all).

I love the fact that this is a nexus device but I have to say because I like uniformity on screens, an amoled tablet would have been perfect for me. I wonder if Samsung have an updated 7" tablet up their sleeves for £100 more or so...... That's the thing, logically the price of the nexus 7 doesn't justify defects but then maybe it means its as good as I can expect at this price point. ( I remember uniformity issues with my iPhone 3gs way back so this thing ain't going away it seems because manufacturers simply get away with it or users dont care/notice.)

I've got within a week to decide if I want to send it back for a refund. Maybe the screen needs to warm up or something but I'm sure that only used to apply to ccfl backlighting. If the screen was OK on this is be over the moon.

What to do?!
[Nexus 7 Q&A, Help & Troubleshooting] Michaelxdadeveloper:
Screen Separation

I'm having the same problem as many with the screen separating and making a creaking noise. It's on the left hand side. I called google and they are shipping me one while I still get to keep the old one and then I will ship from the old one back free of charge. This is ideal for me because I will not be without the device at anytime. I don't want to risk voiding my warranty. My only concern is that the one that they're going to ship me might have the same problems.
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
I hate to be a "Debbie Downer," but the one they ship you back will most likely have the same problem. Not enough time has passed for any changes to be made in Asus' manufacturing line, and there are just too many reports of this to think that it's not a widespread issue.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
No. You enjoy being a "Debbie Downer". That's why you're here, despite not actually owning a Nexus 7, and already proclaiming you disdain for Asus.
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
I guess I can see why you'd say that, but it's not true. I'm not here to rip on N7 owners at all. I'm here because I really want to buy an N7 for myself, and want to see how early adopters are faring. I'm in a tough position because my absolute favorite gadgets are Nexus devices (I own/owned all 3 Nexus phones), and my absolute most hated company is Asus. Also, I feel terrible for people going through the whole RMA process now when chances are it will be all for nothing. I've been there before and it sucks to receive a replacement product that is just as bad, or even worse, than the original.
[Nexus 7 Q&A, Help & Troubleshooting] eldolche:
is anyone experiencing troubles with their playstore ?
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
No. What type of trouble?
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
Not to imply that CS reps are vast oracles of knowledge but the rep I talked to said I'd be contacted in 24-48 hours, and they said it's a known issue with some batches, but they have now fixed it and will inspect future devices. So hopefully he's right. Mine IS getting worse so this one has to go.
[Nexus 7 Q&A, Help & Troubleshooting] eldolche:
like i noticed this morning it was trying to update some of my apps because i have allow automatic update checked and it just got stuck downloading so i canceled the download and than tried to update and my store just crashed and if i ever try to open it again it just instantly crashes... now i can't download any apps/games/books or anything the store just crashes.

i've tried rebooting, going into settings/apps/all/store/clear data/cache/forcestop and restarted my router... but i went back to store reagreed to the google pop up and tried to download some random app and the store crashed again any suggestions on how to fix this issure?
[Nexus 7 Q&A, Help & Troubleshooting] clockcycle:
Twice now while reading the forums, since I got my n7 have I seen a black line/row flash very quickly barely catch that it happens vertically on the right side in landscape at about 1.5 inches from the actual screen's edge. Not sure if it's a browser or adobe flash glitch/anomoly or defect.

Got mine almost a week ago at Gamestop Friday 7/13.

EDIT: didn't make it to page 42 reading the thread backwards and I saw the black line again, this time right from center... sigh
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
Are you rooted? Fixing permissions couldn't hurt.
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
Ok I've had my N7 for about 3 days... now it's starting to have touch screen problems. I've re-booted and it still does the same thing. I made a short video to show you what I'm talking about . -Well , I guess you could count me now as a former N7 user who WAS happy until today.

Video quality is poor but you can still see my issue. Time to request an RMA.

http://www.youtube.com/watch?v=Gh4FMM7ctVo
[Nexus 7 Q&A, Help & Troubleshooting] eldolche:
no i'm not rooted
[Nexus 7 Q&A, Help & Troubleshooting] 11440:
After hearing about 90-minute hold times for Google Play support, I was caught off guard when my call was answered after about 10 minutes of holding. I expected call volume to be particularly high when I called, at 6:30 PM Eastern. It seems that hold times are not consistently interminable. If you've been on hold for 15 minutes or so, you might want to just try again later.
[Nexus 7 Q&A, Help & Troubleshooting] dockinj:
Defect, faded screen HELP?

Ok I have one for you and it may make you look like a genius or at least make the person having the issue with their Nexus 7 look and feel like a fool (as I do and nobody knows yet, but you are about to).

Received my 16G Nexus 7 + case ordered June 27 and before I did anything I wanted to make sure it is protected (I know it has gorilla glass but I always use a screen protector) so I went looking for a good screen protector. I typically lean towards the static protectors because they go on clean with no air bubbles and work well for me as long as I am not using a case. Ive tried the Invisi-sheild, Screen Guardz, and a couple other but I HATE the ORANGE dimple affect, and the distortion on the screen. But I heard a lot of good things about the XO skins wet application so I purchased that online to protect my Nexus 7 along with the Google Play case (which I love BTW). I installed the XO skin just as instructed with additional help from Youtube no issues. I squeegee'd the hell out of it to ensure no air bubbles and it looked GREAT! Then I waited the recommended time before turning it back on and using, was a tough time I tell you! Turned it back on and I was right back to business all is good!

Then later on as I unlocked my device the entire screen was white washed (see thumbnail), faded out!

Freaking out I searched the internet for faded screen, washed out LCD, Screen defect and I found a couple of issues but none talking specifically about the issue that I am having with the entire screen! So I thought at least I bought this one from Sams and I purchased the warranty but to hell with that I want a NEW device, I don't want anyone fixing this one as I bought it new I want it to be NEW!

After I while as I cooled off I realized, it worked perfectly before I put on the screen protector why is it now faded? Did I get too much of the liquid applicator fluid on the device? Did I damage something internal to the device? I was at a loss and about to truck it up to Sams to yell at them and hope they would replace my device when I remembered that the screen gets faded when you press really hard on it right? Drum roll please.........

So I gently (but firmly) worked my thumbs around the outer edge of the screen and then the back of the device and all of the color faded back in. Evidently when I squeegee'd the hell out of the screen I must have pressed too hard while the liquid was starting to become sticky and the screen protector has locked down on the screen so tightly that it faded the entire screen out as if you were pressing on it with your finger!

The above is not true, screen is still faded and now I have no idea what to do. Basically it looks like the below when I first wake it up and then after a while the color comes back. At first it is very white and faded with almost a line up the left side as I am facing the tablet. Please help any Ideas????? Or do I RUN back to SAMS and return it? That would mean I wasted a $20 XO skin screen protection but Id rather lose that than the whole Tablet.
[Nexus 7 Q&A, Help & Troubleshooting] Scyzor:
Google Play RMA

Does anybody actually did Google Play RMA and got replacement?
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
I was on the phone for about 5 minutes .. Google rep replaced my unit with no questions asked. He knew exactly what the problem was ! A new one is coming in the mail to replace my defected one. He personally told me they have had issues with the digitizer on the first batch of units that went out on pre-orders.

- Relieved that the rma process is quick and painless.

(Got mine from Google Play on July 1st)
[Nexus 7 Q&A, Help & Troubleshooting] Outrager:
They really really should just do a freaking recall of the entire first batch if they know there's a problem.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
A Google CSR answering the phone told you this, or someone higher up?
[Nexus 7 Q&A, Help & Troubleshooting] clockcycle:
I just got back from Gamestop, did an exchange after the sales person confirmed with his manager that he could.

http://xdaforums.com/showthread.php?t=1784213

:eek:

Cross everything, hope she's a keeper!

EDIT: So far so good, 23,618 serial numbers between my two units. Somethings feel different, screen glossier, bezel less shiny, most of all volume seems a tad lower.. Perhaps they toned down the volume to avoid the speaker crackle found in some units?
[Nexus 7 Q&A, Help & Troubleshooting] SS2006:
The screen raise tablets are everywhere in canada

i was just at bestbuy and was playing with a demo on display, and there it was, popping out, this is a nightmare , ive been through 2 tablets with this issue
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
Yep, people need to let them heat up to see if they have the issue........just a guess, but I think a large majority of them are.
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
I'm putting mine in the oven right now. I'll get back to you. :silly:
[Nexus 7 Q&A, Help & Troubleshooting] SS2006:
with the heat waves we've had in Ontario this week, putting mine outside will suffice
[Nexus 7 Q&A, Help & Troubleshooting] just lou:
Seriously. It was almost 100 degrees on the day UPS left it on my front porch. If it didn't melt then, it never will.
[Nexus 7 Q&A, Help & Troubleshooting] 11440:
That is fortunate. I was given the line about how my request would need to be escalated. I was told to expect a response within two weeks. I asked the CSR to repeat the timeframe to make sure that I heard him correctly. Absurd, but I figured that I would just wait a day or two and call again rather than argue with the CSR. At least I got an e-mail proving that I made a support request.
[Nexus 7 Q&A, Help & Troubleshooting] SS2006:
the one i just grabbed from bestbuy has screen separation too. That's 3 for 3 for me (2 staples, 1 BB)

I'm actually furious right now, fuk
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
That's impossible......it's very rare and isolated

LOLOLOLOLOLOLOLOL
[Nexus 7 Q&A, Help & Troubleshooting] janedoesmith:
That's messed up. Have some empathy.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
Im being sarcastic....mine is of course messed up too
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
That's what I was afraid of. Have you talked to customer service yet?

Moreover, has anyone gotten a Google rep to acknowledge the screen lifting phenomenon? It seems like everyone looking for it has been able to find it.
[Nexus 7 Q&A, Help & Troubleshooting] perlmane:
Mine its on its way back for credit. TTFN.
[Nexus 7 Q&A, Help & Troubleshooting] r3p00c:
As soon as I opened mine, I noticed a rattle. Took the back panel off and after shaking it around a bit, a screw came out from underneath one of the adhesive black pieces over part of the chip set. None of the exposed screws were missing, so either a covered one completely came out or someone left an extra screw in the casing. Not the most comforting first experience with my N7, but there arent any issues and everything else is perfect.
[Nexus 7 Q&A, Help & Troubleshooting] CheyenneDonna:
I got one perfect, so far, and one with dust under the screen and very little volume from the speakers. I'm dreading the long wait for a rep to initiate the RMA exchange.
[Nexus 7 Q&A, Help & Troubleshooting] SS2006:
Ya, if you dont look for it you won't notice it. My 3 friends think thiers is fine but I noticed it (was able to sponge it down and up); the bestbuy demo tablet had it too

I think almost very friggin tablet in canada has this issue; I'm actually gonna screw around with mine for 14 days, then return it, and hope a fixed 2nd batch is available then
[Nexus 7 Q&A, Help & Troubleshooting] drleospaceman:
I got a new N7 today and it has absolutely zero backlight bleed (even at an angle). Definitely return yours if it has some that is noticeable.
[Nexus 7 Q&A, Help & Troubleshooting] Itsfugginhot:
We're trying but their so backed up with returns they cant get them done fast enough!
[Nexus 7 Q&A, Help & Troubleshooting] got556:
Maybe next time Google will go with Sammy or Moto.....sheesh. Called this from the get go.

I would love love love to see how many were sold vs. how many were RMA'd.

So far mine has only shown the screen raise issue.....luckily nothing more than that. I can't imagine how you guys feel about having to return or can't get in touch with Google. I would be livid.

Hang in there guys.
[Nexus 7 Q&A, Help & Troubleshooting] sluma:
as with most of you I have the problem with the left side of the screen popping out. Here in Western Canada we have a store called London drugs and I went to get it exchanged with another device, the guy at the store opened a new tablet so I can exchange it and see if it had the problem and it did. So all of Canada got the exact same defective shipment. Very disappointed. I used to think that asus made quality products.
[Nexus 7 Q&A, Help & Troubleshooting] rayandreas:
I cant believe this! I just noticed this thread and after looked at my n7, sure enough, the left side is raised up. Im out here in cali and I ordered mine the same day they went on pre order. Im on hold with them right now. looks like a loooong wait...this isnt cool
[Nexus 7 Q&A, Help & Troubleshooting] b22ri22an:
anyone having problems with a dead usb port?

my screen is perfect but my usb port doesn't charge the tablet or connect to a pc to transfer files while the tablet is on... it will however charge with the tablet off. have to take it to staples tomorrow to try and get them to exchange it