yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] lin013190:
I got this long.. complicated process.. :|

Hi,

Thank you for contacting Google Play Support!

Apologies for the delayed response- we've received incredible demand for Nexus 7. A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.

*Important*

RETURN YOUR ORIGINAL DEVICE

You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery.

UNDERSTAND YOUR WARRANTY COVERAGE

Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.

If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.

Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.

For detailed instructions on preparing an item for return, please visit our Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890

To initiate the return of your original device you'll need to do the following:

1. Print the attached Return Authorization form

2. Insert the Return Authorization form into the outer UPS box.

3. You'll receive a UPS shipping label attached in a separate email. Check your email spam folder if you don't receive this shipping label within the hour.

4. Print this shipping label and affix it to the UPS box.

5. Take your package to any location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet near you.

To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:

https://checkout.google.com/custome...15731260465432498277.C.1432517523493209124212

An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.

If you have any other questions, please reply to this email.

Regards,

Ben

The Google Play Team
[Nexus 7 Q&A, Help & Troubleshooting] techguy378:
I'm surprised that so many people have experienced dead pixels on the Nexus 7. Due to significant improvements in manufacturing it's not normal for an LCD screen to have dead pixels. I've used many different Android devices that have not had one single dead pixel. I've owned a Dell Streak 5, a Samsung Galaxy Tab 2 7.0, a Motorola Droid Bionic and an LG Spectrum. I've also owned numerous other types of LCD displays big and small that have not had any dead pixels. Some displays have had LED backlighting, some have used CFL.

Regarding the flickering on the Nexus 7, if this tablet uses an LCD screen is it using LED backlighting? If it's using CFL then flickering is perfectly normal.
[Nexus 7 Q&A, Help & Troubleshooting] jaroslavj:
It has led back-light http://en.wikipedia.org/wiki/Nexus_7
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
I got the same email today too.

Kind of confused on what Google does with a temp hold on your card. Does this mean they actually hold a small portion of your money until they get the defective Nexus in return? I hope not. I'm not sure if I have the funds available in my account just yet. :confused:

I'm hoping this just gives them authorization to take the money out if they don't get their Nexus back at all .If they put a temp hold on any money in my account I'm going to have checks bounce. :crying:
[Nexus 7 Q&A, Help & Troubleshooting] lexcyn:
Got mine from Google Play (Canada, 8GB) - speaker was blown right out of the box, also had screen lifting issues.

Just contacted support and they are shipping me a replacement, should be here within a week.

FYI they DO place a hold on your CC for the full amount of the device until they receive your old one back.
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
^ They actually caused my CC to be in the negative. What bullsh%t.
[Nexus 7 Q&A, Help & Troubleshooting] Amphibliam:
I had an especially bad one. When I got it out of the box, I noticed 0 screen lifting, but after about 4 days, the ENTIRE left side had lifted up. :/ It's on its way to Google now.
[Nexus 7 Q&A, Help & Troubleshooting] jrpbulk:
I love this device and have tried everything to fix the screen separation (Short of heat and glue). I am now RMAing it.

Being n early adopter at this price point is fine for me.

Here is my update

http://xdaforums.com/showpost.php?p=29028614&postcount=237
[Nexus 7 Q&A, Help & Troubleshooting] apurvaappu:
The replacement device checkout link doesnt work

I got the RMA and UPS shipping label and I returned my defective device

But the replacement device Google Wallet Checkout link in the RMA mail is not working. It gives me server error when I try to place an order...

ANybody having similar problems with their returns /?//
[Nexus 7 Q&A, Help & Troubleshooting] glenn37216:
Yes I had this error too. Just keep trying . Google's RMA server is overloaded .

Your screen was acting something like this too ? You need to quickly request an RMA. My digitizer completely went out the next day after I shot this video. http://www.youtube.com/watch?v=Gh4FMM7ctVo
[Nexus 7 Q&A, Help & Troubleshooting] Debdezzjatt:
Videos pausing eve

Anyone seen or experienced problem where when you are watching videos it has a slight pause every 10 sec or so? I saw that happening on Transformers movie first and now also seeing on other videos i watch of off internet (youtube etc). My Wifi signal is strong and has full bars and even though the video has fully buffered, i still notice that continuously every few sec there is a slight pause.

Also noticed screen flickering on white backgrounds mainly (esp on auto bright setting).
[Nexus 7 Q&A, Help & Troubleshooting] SoldierOfCatan:
So I submitted an RMA claim yesterday. I originally ordered the 16gb flavor. I received it last Thursday and everything was great. Went to use it Friday after letting it charge all night and its constantly rebooting. It was so frequent that it wasn't usable (about every 30 seconds or so). Had a loud pop and hiss from the mic when it reboots too. Now it won't boot at all (just boot loops). Before you ask, it wasn't reooted.

Anyway, how long is the rma process. I ordered my replacement from the play store yesterday and have heard nothing. I feel like I'm in shipping limbo again.
[Nexus 7 Q&A, Help & Troubleshooting] kieso:
I have the screen separation issue also and I'm so Disappointed on how they set up this replacement system. They want to hold $250 for weeks until they receive your device and inspect it and deem it a manufacturing defect. That doesn't fit into my budget. I asked if I could return it first and when they receive it they could send me the replacement and they said no. So the only thing can do is return it for a full refund and reorder it and maybe get one in September. They said the issue causing the screen lift was the heat from a processor.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
Will you please elaborate on what he said about the cause of this?

I made three support calls about this since Friday, trying to figure out whether it's being addressed, and none of my reps even tried to explain why it's happening. I'd love to hear what your rep was saying about the cause, as precisely as you can remember.
[Nexus 7 Q&A, Help & Troubleshooting] kieso:
He said they didn't have the proper insulation (sort of a heat sink) between the processor and screen and the warmth from the processor caused the sticky double sided tape to lose its stickyness thus the screen separating.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
That's major news, if true. You should post it in the increasingly desperate fix your own Nexus thread if you have the time. Maybe even start a new thread.

http://xdaforums.com/showthread.php?t=1781237

Thanks again. A ton of people are having this problem.
[Nexus 7 Q&A, Help & Troubleshooting] kieso:
Just about everyone who pre-ordered will have this problem unfortunately.
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
I ordered an 8 this weekend, shipped Monday, arriving tomorrow.

Did he give you any reason to believe that these changes have already been made to outgoing units?

Presumably he must've if he offered to set up an RMA for you.
[Nexus 7 Q&A, Help & Troubleshooting] kieso:
I told him I didn't want a replacement if they didn't figure out the problem and that's when he told me the cause and said the issue was fixed
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
I won't take it as gospel yet, but by telling you this he's more or less vouching for all units being sent out not having the same insulation problem.

Otherwise, this would be an admission that they're knowingly sending out defective units. Within a week we'll know.

Enjoy your reprieve from this. As long as I have a working tablet, I'll never join in with this hyped up pre-order nonsense ever again.
[Nexus 7 Q&A, Help & Troubleshooting] hullbay:
+1
[Nexus 7 Q&A, Help & Troubleshooting] worx54:
Wow Asus / Google needs to get their QA under control...

I received a brand new 16gb Nexus 7 from Office Max that had 3 noticeable deep scratches on the rubber back of the tablet. I'm assuming it was used/damaged at the manufacturer factory. I'm pretty sure the tablet wasn't damaged during shipping because the box was still sealed and the plastic wrap covering the unit was still intact. Another weird thing I noticed was when I first powered up the tablet, the Nexus was already setup and everything... (it didn't pop up the initial set up wizard menu asking me for language, wifi network, and google account). So I'm not sure if I received a defective/used/damaged tablet from Asus or not, but luckily they had another one in stock. The new one seems to be fine so far.
[Nexus 7 Q&A, Help & Troubleshooting] ClanUrdnot:
Can we add a new poll, asking what version people have, the 8GB or the 16GB?
[Nexus 7 Q&A, Help & Troubleshooting] Scyzor:
RMA

Got all directions to do RMA but can't do replacement request. All the time I'm getting an error message:

Are they blocking against replacement and want ppl to wait for their "fixed" tablets?
[Nexus 7 Q&A, Help & Troubleshooting] hullbay:
Wouldn't that be ideal.
[Nexus 7 Q&A, Help & Troubleshooting] excise:
Mine went through without a problem last night but that was just after midnight (Eastern), the servers were probably under a lighter load at that time though.

I finally got my 7 yesterday only to find that the headphone jack seems to be broken, the only way I could get stereo sound was to wiggle the plug around. I tried a couple of sets of headphones and verified them with known good sources like my laptop and phone before making the call. Too bad, I was excited to finally recieve it after ordering on 6/27. :(
[Nexus 7 Q&A, Help & Troubleshooting] Scyzor:
Idk if you want to wait for it till Google will get it back from ASUS.
[Nexus 7 Q&A, Help & Troubleshooting] sluma:
I have until august 1st to return this or exchange it for another unit. I think I'll just return it on that day and wait another 2 weeks to be on the safe side and make sure that a new batch has made it's way through the supply chain.
[Nexus 7 Q&A, Help & Troubleshooting] cg.voabc:
I've noticed a small dark spot on the screen today. I only see it on a white background. I'd post a picture but all my attempts to photograph it have failed.

It looks like it's affecting several pixels as it looks like a small X.

I've also noticed a little flicker of the LCD screen shortly after waking it up.
[Nexus 7 Q&A, Help & Troubleshooting] GreeKNastY:
got my RMA replacement today from google..and what do you know..same bull**** leftside screen lift. ive had enough
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
Not surprising at all. It's just too soon for this problem to have been rectified. Here's the important question - does your 14 day return period with Google reset now? If so, just keep sending it back to them until they get it right.
[Nexus 7 Q&A, Help & Troubleshooting] GreeKNastY:
im not sure i will call tonight and see..im going to see if i can return this and get my money back and just wait it out
[Nexus 7 Q&A, Help & Troubleshooting] EP2008:
It's another low quality ASUS tablet. Stay away from the band if you want a quality product.

I spent a year, for repairs, many emails and over twelve hours on the phone with ASUS when my tablet had problems(which they created when my device was in for its first repair) , and in the end I just gave up and purchased a different tablet.

Good luck.
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
This is the truth. I own a Prime, and I just got an email from Asus today that they shipped my RMA'd unit back (it had terrible LCD mura). Rather than being excited to get my tablet back, I'm dreading opening up the box to find 5 new problems. Asus is ****. This is why I'm stressing on these boards for N7 to not let their brief RMA period with Google expire. Once you're dealing with Asus instead, you're even worse off.
[Nexus 7 Q&A, Help & Troubleshooting] GreeKNastY:
Just called em back I'll be returning my replacement and my original for a refund and just gonna wait.it.out. I love the device but I can't handle the screen loft
[Nexus 7 Q&A, Help & Troubleshooting] Superblaze:
Same thing happening to me. I can live with it at the moment but I dont want the problem to get worse down the line and have to deal with Asus for warranty :crying:
[Nexus 7 Q&A, Help & Troubleshooting] funkyboy1281:
Got a replacement on the way but since getting mine Saturday my screen lift is almost corner to corner and I can feel some kind of movement/creaking feeling from the main screen and not just the bezel. Pretty much where my fingerprints are located is where I can feel it (left center..not bottom)
[Nexus 7 Q&A, Help & Troubleshooting] hoha_haze:
I had the same issue with my 16gb Nexus 7. Tried the clamp method a few times over night and had no success as the glass lifted early morning. I received my Nexus 8gb from Google and it's perfect. The bevel shows no gaps, the glass doesn't lift and there is no loose feeling on the left hand size. Additionally there is no wave effect when I put pressure on the screen.

Anyone else notice the 8gb is fine? I've seen 2 16gb with the screen issues.
[Nexus 7 Q&A, Help & Troubleshooting] kengsim:
My brother-in-law picked up four units from Office Depot in SF and brought them back to Malaysia. One of the units couldn't auto-rotate. The other 3 are fine (so far). I had to sell that unit at a loss (was buying for friends, not making money).
[Nexus 7 Q&A, Help & Troubleshooting] Switchbitch:
Would you return for 1 dead pixel/dust speck?

It's hard to capture, but I noticed a bright spot on the screen which changes in brightness as you view it from different angles. It's only visible against a white background, is invisible over a black background or when covered by text. My guess is that it's an imperfection in the diffuser behind the LCD, would this make sense?

Now that I've noticed it, it's bugging me. Am I being unreasonable in wanting an N7 with a perfect screen? I know Asus don't consider one bright spot to be fault but I certainly do. Should I return? Would you return?
[Nexus 7 Q&A, Help & Troubleshooting] hullbay:
Has anyone ordered/purchased a device within the last week & received it with defects?

I'm trying to pin-point a second and third wave period, as far as I'm aware it's still set to be around Aug 7th
[Nexus 7 Q&A, Help & Troubleshooting] nyijedi:
It appears you have LCD mura. A bunch of Prime owners, including me, had this as well. It's a great byproduct of the crappy screens used by Asus. I RMA'd my Prime because it was driving me crazy. I also started off with one mura spot and had three more appear over the course of about 3 months.
[Nexus 7 Q&A, Help & Troubleshooting] DDeveryday:
I have the same spots on mine too. I can deal with the screen lifting, but this is very annoying especially when I'm reading anything with a bright background.

I have contacted Google and they said a return specialist will contact me through email. 8 hours still no respond yet.

There's one more thing, the screen seems to be flickering when changing brightness. Is this a software issue or a hardware issue.
[Nexus 7 Q&A, Help & Troubleshooting] lin013190:
Just got shipping information on my replacement hopefully cones in a couple days
[Nexus 7 Q&A, Help & Troubleshooting] pxlitup:
I received my 8 today and immediately did the bezel test. Sure enough, the display is not flush on the left side.

It's not lifting enough to affect usage, or to make a noise, or even to move noticeably when pressed, but I am rejecting this defect with extreme prejudice. On a practical level, we know that it's indicative of adhesive failure, and that could lead to many other problems down the road.

On a somewhat emotional level, I made several support calls over the course of the past week, trying to figure out what's causing it and what's being done to correct it. Every single time the rep said that it's not a widespread problem and that it's already been addressed, although none of mine knew the cause and more or less wrote it off as a bad batch. I spent a lot of my time following this issue before I decided to take a chance on another one. Being led by CS into buying a tablet with the exact same flaw after all that recon, well, it's a little upsetting.

Just out of curiosity, I booted it up and went straight into a pixel test. More stuck/dead pixels than I could count. At least a dozen, with one vertical sequence of stuck pixels in the lower left quadrant, closer to the center than the edge.

Called within an hour. Asked for a return label. Still haven't gotten it, possibly because returns and exchanges are being processed at the same rate.

But I can't get angry at Google. None of this is their fault, aside from a total lack of infrastructure for processing physical orders.

And I can't blame the interns who were corralled into answering phones with no briefing on even the most common grievances. They all sounded nice and intelligent -- well, there was that one guy -- but they were really just there to put a friendly voice on the line and reaffirm the product. Of course they're just going to wing it if you hand them a warranty booklet and call it an information packet. Google has yet to admit the scope of this problem to its own support.

Judging from my experience, and the votes cast today in that poll about replacement defects, I think it's fair to say that this flaw has not been corrected.

If they get it together, I might buy one later this year.
[Nexus 7 Q&A, Help & Troubleshooting] wildwings:
I just received my 16gb Nexus 7 today. As you can see there is uneven lighting on the left, does anyone else have this problem? :(

I placed my order from the Play Store
[Nexus 7 Q&A, Help & Troubleshooting] lin013190:
Get a RMA and return it.
[Nexus 7 Q&A, Help & Troubleshooting] wildwings:
May I know how can I get the RMA? I made a refund request to Play Store but no reply yet
[Nexus 7 Q&A, Help & Troubleshooting] eager27:
screen lifting after only 24 hours of use.

Have called google for a replacement today. Not good.
[Nexus 7 Q&A, Help & Troubleshooting] pinoyto:
Looks like it's light is bleeding pretty bad. I'd RMA it ASAP.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
best if you call the support line instead of sending email
[Nexus 7 Q&A, Help & Troubleshooting] jaroslavj:
Does anyone have this issue? http://xdaforums.com/showthread.php?t=1797573
[Nexus 7 Q&A, Help & Troubleshooting] eAiur:
I'm getting the same issue, and about the same amount of bleed, bought mine at Canada Computers.

How would I go about RMAing it?
[Nexus 7 Q&A, Help & Troubleshooting] FaithCry:
just go back to canada computers and show them, they should refund/replace it. no use in RMA when you bought it from a local store.

cheers.
[Nexus 7 Q&A, Help & Troubleshooting] lovethecorners:
I received yesterday but it has a black line... bad screen?

Hello folks,

I just received 16g nexus 7, it was good about an hour I played with, but suddenly showed up a black vertical or horizon line on screen and I have attached images. Should I get an RMA? This is my first android tablet.

Sorry images quality are little bad and thanks in advance.
[Nexus 7 Q&A, Help & Troubleshooting] FaithCry:
yes RMA it. line of dead pixels.
[Nexus 7 Q&A, Help & Troubleshooting] Superblaze:
Can anyone tell me the procedure for RMA through Google- kinda new to this stuff :)
[Nexus 7 Q&A, Help & Troubleshooting] darchur:
Got mine on the 13th I don't notice a screen lifting problem if so its so slight as I can't notice it. But I got a two year warranty if it happen s it can be fixed. A warranty is a good idea with the nexus 7.
[Nexus 7 Q&A, Help & Troubleshooting] sampowers:
I have a 8 GB with no issues whatsoever. Maybe just the 16 GB run was effected?
[Nexus 7 Q&A, Help & Troubleshooting] darchur:
If my 16gd glass is up its the width of a hair I can't tell that's why I love my warranty I can play with it tell the glass falls out in my lap and they will fix it. Lol peace of mind.
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
I stopped by Staples today and they had just received 1 16GB N7 in. So I bought it and it's perfect from what I can tell. No creak, no screen lift and no backlight bleed/dead pixels.

Going to return my creaky N7 to Sam's after work. There is hope lol
[Nexus 7 Q&A, Help & Troubleshooting] DDeveryday:
How does the return works? I called their customer support and they said a return specialist will contact me through email. It's been a day now and still no reply. Is that the same with you guys?

I have to say, this display is the worst one I have tried so far. Aside from the lifting and dead pixels, the screen saturation and color are horrible. I thought the screen on my Galaxy Nexus is bad, this is much worst. The icons on the top notification bar looks like a baby blue color. Everything is so washed out. Even my 5 year old monitor beats this screen. I had the original Asus Transformer and that screen was amazing.
[Nexus 7 Q&A, Help & Troubleshooting] marcos.lennis:
Mine has the lifted screen. I will be exchanging it today at Brandsmart USA. It only has that problem.
[Nexus 7 Q&A, Help & Troubleshooting] dnlsmy:
Just got my OfficeMax Nexus 7 through FedEx today. Everything seems perfect, though I can push the screen down ever so slightly on the left. Will test out all the defects, but on the plus side, my old Galaxy Nexus was without warranty so this 12 Month ASUS/Buying from Brick and Mortar stores is a godsend!
[Nexus 7 Q&A, Help & Troubleshooting] ferris2375:
what do you mean?
[Nexus 7 Q&A, Help & Troubleshooting] DDeveryday:
It turns out it will take 3-4 for days for the specialist to get process my replacement and an additional week to ship the replacement unit. So I decided to try my luck at my local Staples and get a new unit. Everything seems perfect. No lifting, no dead pixels. I have called Google and request a refund for the unit I got from the Play Store, and they're charging me 15% restocking fee =(
[Nexus 7 Q&A, Help & Troubleshooting] janedoesmith:
That's messed up. You requested a refund due to a defective unit. You are being robbed. Call back and take a stance. If that fails, initiate a chargeback.