yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Yes, as above.

I bet no brokerage. UK and Australia have had deliveries (before us !) and no extra fees reported.

But who knows with how Google has screwed up so far.

If so, Google has screwed up big for Canada on at least 3 things, IMO, and their should be open outrage. I'm presuming and hoping it's only screwed squared (to the 2nd power).

From: https://www.ups.com/content/us/en/shipping/time/service/standard.html
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
Weird indeed, no activity yet for me, but I'll be up all night so I'll check if it changes for me :> *crosses-fingers*
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Yep mine did that late this afternoon (I'm in Vancouver). 16gb ordered on June 27th (no accessories). No charges that I know of yet (might see it tomorrow?) and no emails.
[Nexus 7 Q&A, Help & Troubleshooting] VancouverBlade:
They're being sent via World Ease which means Google covers the import taxes; you won't pay any extra.

I'm going to try calling them again to get to get my shipping refunded as it shipped on monday and won't be here until next monday. I ordered one at 11am yesterday from Staples and had it in my hand by 10am today.

UPDATE

After about 25 minutes I got through to a helpful guy. I explained i'd like to discuss a refund for shipping as it was a week delivery and not the two days I paid for. He put me on hold for about a minute and then said he'd be sending my issue to the finance team for them to issue a waiver. Clearly they've done this a few times so it was all pretty simple. I just received an email confirming the action. The CS was friendly; I was friendly. Now I just figure out if I keep it when it arrives and sell it to someone in the office.

My Staples Nexus is great; I'm really impressed with it and I've been an apple user since 92.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I hope they do that for you! Make sure to post back what happens.
[Nexus 7 Q&A, Help & Troubleshooting] parrot5:
I had this happen to my 8GB order. The next day, you will get a tracking number.
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
I would honestly say call again. As I mentioned, this was the third time I had to call about it, the first two times I got the same one-hour window nonsense they gave you, the third time I told them if I didn't have this resolved I was going to block the payment with my credit card company, and she put me on hold to do some 'investigation' for me. It's all in who you get. Try once more, it can't add any more to the two week wait :P
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
On the big thread some have reported getting a notification from UPS, because they signed up for MyUPS and entered their name and street address.

UPS does the address mapping, so you may get a notification even if Google messes up sending their shipping notification.

May or may not work in Canada.
[Nexus 7 Q&A, Help & Troubleshooting] Mr Dasher:
just ordered online with Staples

Just ordered online with Staples. Dellivery for Friday the 20th. Free shipping .

Saved 20 bucks and if there are issues i can take return iit to a store if defective.

BOO GOOGLE!
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
I will add, after actually managing to cancel my June order (see my previous post), I walked into a local Staples (of which I confirmed with the store manager that every Staples location had them in-store, one even had a floor display setup), and walked out 5 minutes later with a 16 GB device.

Location: Halifax, Nova Scotia
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
anyone tried calling google about the refund for shipping charges and successfully followed up by their shipping specialist? :confused:
[Nexus 7 Q&A, Help & Troubleshooting] Gabbosgreats:
I ordered 2 16gb N7s on June 27th (during IO). Haven't seen anything nor heard back from an email I sent last Monday. Called yesterday afternoon and they said it would be 1-2 weeks (as we now know). Although he did say that because I was part of the early group that I'd be looking at 1 week or so.

Now the interesting thing is, this morning I noticed that in the "My Orders" page in the Play store, my Nexus 7 orders are now at the top with a date of July 18th. Google wallet doesn't show anything but at the very least, at least "someone" is doing "something" there behind the scenes. Next stop, charge my card hopefully soon.
[Nexus 7 Q&A, Help & Troubleshooting] R3dbeaver:
just FYI, if you order a Google Nexus TODAY in Play store, and click on Shipping details, it says "we ship with UPS standard" and there's nothing in there that says it's a 2-days delivery.

I think my gut just shriveled when I imagined I was only day-dreaming when I saw *2 days delivery* when I click my "Order now" button 3 weeks ago.

Somebody tell me I wasn't day dreaming. Tell me WE ALL weren't day dreaming.

To be honest, I can't find anything in the email/order details anywhere that says "this includes 2-days shipping".... wtfisthis****. is my mind playing tricks on me???

edit: in the shipping details, it mentioned we should get a tracking info *within 2 business days* after the product is shipped. dear gawd i hope i didnt mistake that as 2 business days shipping when i pre-ordered on the 28th.
[Nexus 7 Q&A, Help & Troubleshooting] skadude66:
For those in Montreal, I just bought one at the futureshop Centreville on St Catherine. The guy said they have 1 more left.
[Nexus 7 Q&A, Help & Troubleshooting] Exino:
You're not dreaming. On my Google Wallet order it has "2-day shipping" as one of the line items.
[Nexus 7 Q&A, Help & Troubleshooting] tomedic:
My Play Store ordered 8 gig version was delivered and signed by my condo security. I'll be picking it up shortly.
[Nexus 7 Q&A, Help & Troubleshooting] klosik:
In your Google Wallet transactions for the N7 it should say

Shipping (Two Day Shipping): CA$19.99
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
For people who continue to worry about brokerage/custom fees. We got charged Canadian tax, therefore there is no chance we'd get charged brokerage/custom fees. That's the point of the fees, to collect the tax on items over $50, which Google already took care of.
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
Just ordered an N7 for pickup at Best Buy in Toronto. Going to pick it up now. Will then call and cancel my order with the play store. I figure it'll be more fun to wait 1 hour on hold with an N7 in my hands than without.
[Nexus 7 Q&A, Help & Troubleshooting] chriszak:
I have my pre-order for a 16GB since June 28th. Basically I had enough and called one of the three local staples in my area. They had some stock so I drove over and picked up a 16GB N7. Once I got home I emailed Google Canada to cancel my order twice, once on Monday night (July 16th) and a second time after I received the Wednesday night email that I'll receive my order in 1-2 weeks.

This N7 is so nice, that my son wants one. So I told him to keep his pants on and the pre-order will be here in 1-2 weeks. LOL.

The Staples stores I'm talking about are in Windsor, ON.

Thanks.
[Nexus 7 Q&A, Help & Troubleshooting] Gabbosgreats:
Looks like they have put the charge through on my credit card. After all the waiting, it's nice just seeing some action. Even if it does still take 4-6 days to reach me.
[Nexus 7 Q&A, Help & Troubleshooting] bmilleker:
I just received mine from Staples.ca. So far no issues with it. I'm really liking it. Ordered Tuesday night at 9PM and it came at lunch today.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Anybody got one from the Play Store yet?
[Nexus 7 Q&A, Help & Troubleshooting] xaueious:
Google didn't forward me to the finance department. I guess I'll call again. The whole 'wait for a specialist' does not sit well with me.
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
Picked up my N7 16gb from Best Buy. Cancelled my Google Play Store order.
[Nexus 7 Q&A, Help & Troubleshooting] adamskub:
Stop holding up my order :p

Edit: Thank you for letting my order through haha That was hilarious timing
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
One person reported yes on previous page. First Canada report I've seen, but I haven't looked at the big thread since this morning around 8:00 AM. EDIT: Search Canada on big thread shows no other reports.

UPS tracking shows mine across the Ottawa river 10 hours ago. No sign of attempted delivery at my house yet.

And my tracking no longer shows delivery scheduled by end of day today. It did this morning and shows nothing there now.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Which Best Buy in TO?
[Nexus 7 Q&A, Help & Troubleshooting] threi_:
Walked into staples and picked up the last one today in Richmond hill.
[Nexus 7 Q&A, Help & Troubleshooting] rumthin:
Went into the bestbuy at the STC in Toronto today and picked one up. They had around 15 left iirc.
[Nexus 7 Q&A, Help & Troubleshooting] Kewjoe:
Laird and Eglinton. Their website shows which stores have stock. Just order online with pickup and they set one aside for you
[Nexus 7 Q&A, Help & Troubleshooting] ckl_88:
I just checked my play store order and I've got a tracking number. Followed the link to the UPS website and it says only a label was created... then I notice the shipping method is UPS STANDARD!

Can I still cancel? If not, anyone have any success in getting shipping charges refunded?
[Nexus 7 Q&A, Help & Troubleshooting] Markusn82:
Just got an email saying my 16 GB N7 shipped via UPS standard to Toronto, Canada.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
I just tried cancelling my order, and after speaking with both a representative and his supervisor; I was explained that while they are able to cancel some of the orders because of the longer wait times, mine couldn't be cause it has already started it's journey here. I ordered 05 Jul 12, so I'm hoping that means those of us who pre-ordered in the first week will see our tablets within the beginning of the 1-2 week period. Im actually marginally excited. :D
[Nexus 7 Q&A, Help & Troubleshooting] terranq:
I ordered a 16 GB on July 1st and there's nothing happening on my end
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
getting mine tomorrow :D praying hard it would be defect-free :fingers-crossed:
[Nexus 7 Q&A, Help & Troubleshooting] McFace:
I just got a tracking order for mine as well, going to Ottawa (Ordered June 27th).

As for the UPS Standard, if you look on their website there is no "2 Day" shipping for Canada, that's a US only option so I assume thats why it says UPS Standard.

Now, if I get my package within the two days promised by Google then I guess it's all good. But if I don't then I'll be calling to complain that I did not get the shipping I paid for/was offered.
[Nexus 7 Q&A, Help & Troubleshooting] zookeeperme:
Woohoo!!! I just got the email that my 16GB order is shipping!!

2x 16GB ordered on the 27th from the Play Store.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Hush! Let me have my dream.
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
Same! Just got the email now!
[Nexus 7 Q&A, Help & Troubleshooting] nolook:
same with me...looks like its 5 day shipping instead of 2 day that i paid for...at this point im just surprised us canadians are getting anything from the google gong show play store
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Order shipped!

Just got mine about 1hr ago. So do we push for a rebate on the shipping? I'm leaning towards trying....probably will call tomorrow.
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Just found out my 8 GB N7 was received by my wife at 6:43 PM EDT.

I guess I'm the EDIT 3rd to report any Canadian delivery on this thread.

Running now, looks good so far.
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
checked for defects? :silly:
[Nexus 7 Q&A, Help & Troubleshooting] lehons:
Did you get a refund for the full amount ($19.99)? I just had almost exactly the same experience, except after getting off the phone they only issued me a refund for $10.50
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
Only briefly. Nothing obvious.

I don't see the bezel detachment some are reporting.
[Nexus 7 Q&A, Help & Troubleshooting] noneabove:
yesssssssssssssssssssssssss :d
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
Got mine too. I guess I'll get them to waive shipping and return this one that I bought at Staples when I receive that one. It was returned in the first place, and while it seems to be in perfect condition, I'd rather have one that I KNOW is perfect.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I still haven't gotten mine. :'(
[Nexus 7 Q&A, Help & Troubleshooting] Gabbosgreats:
Well I received shipping notification and tracking last night. That's the good news. Not quite good news, it isn't due to arrive until next wednesday (New Brunswick). Doesn't look like 2 day shipping to me. Guess I'll be calling them once I receive it to see about getting a refund on the 2-day shipping.
[Nexus 7 Q&A, Help & Troubleshooting] McFace:
Mine also shows delivery on Wednesday (Ottawa). I'll be calling as well. Not looking forward to that 1 hour wait though :/
[Nexus 7 Q&A, Help & Troubleshooting] mxporkchop:
Seeing double

I cancelled my pre-order by e-mail on Monday, July 16. I received an acknowledgement e-mail but not a confirmation of cancellation. Stupid me, I thought that my order was cancelled. Lo and behold, I received a shipping confirmation last night. Normally, being told that my N7 is on its way is a good thing. In this case, it's not because I bought one from my local brick and mortar that same Monday.

Sigh! I guess I'll be posting it on Craigslist or Kijiji.

Google really messed up this one.
[Nexus 7 Q&A, Help & Troubleshooting] robbiev80:
If you refuse delivery, you get a FULL refund. (source: Google Play Customer Service Rep)
[Nexus 7 Q&A, Help & Troubleshooting] cjs7:
I got mine a week and a half ago, even when retails sold out in stores. I even went back Tuesday to get another one (for business use) from the same store, only to find out that other retails were still sold out and that their next shipment isn't until later in the week or next.

You got to "think outside the box" Of course major establishments like Staples, Best Buy, GameStop will all be sold out in stores, and online. The hassle of ordering online is not even worth the wait, as I recall, people are getting upset over buyers picking them up in stores while theirs is still yet to be shipped in a package.

You got to visit/call less popular electronic stores. I visited a place called Memory Express. They may have many chains across Canada, but in my city, it's no all that well known yet. You got to realize that, just because Google/articles/threads/etc state that popular retails sell them, doesn't mean that those are the only places. The store I went to had a full stock of them and I was only one of the few buyers there. I can return and most likely find out that they are no where near sold out of the tablet.

I've attached 2 photos if any one would like to view them.
[Nexus 7 Q&A, Help & Troubleshooting] Sandman2749:
My 8gb is supposed to be delivered in Calgary today but that last tracking scan was it arriving in Winnepeg on Wednesday and nothing since. I wonder if it will show up today after all. Considering it shipped Monday, if it gets here Monday then my 2 day shipping will have become 7 day. Better have my shipping refund ready Mr. Google!
[Nexus 7 Q&A, Help & Troubleshooting] McFace:
For anyone's interest I called Google and waited for 1hr 20 minutes before reaching a CSR. She apologized for the shipping not being 2 days and that they were aware of the problem with Canadian orders. She forwarded me to their "specialist" dealing with shipping refunds. I now await their email. Here's hoping I can get it fully refunded.
[Nexus 7 Q&A, Help & Troubleshooting] s0ulreaver:
Got my 16GB at Futureshop on Montreal North shore yesterday.

I only called before to confirm they had one.

I told the guy I'll buy I'm getting there in 1h and he was kind enough to put it aside for me.

Was the last one though.
[Nexus 7 Q&A, Help & Troubleshooting] mrnovanova:
Best buy in and around the Montreal region should be getting some today. I just got mine from Fairview bb because they get deliveries in the morning.
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Posted this in the mega-thread....re shipping refund/confirmation email editing?

http://xdaforums.com/showpost.php?p=29070321&postcount=18120
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
Well it's now a full 3 weeks since I ordered and 1 week since they have been available at several stores. Now your failure is complete Google.
[Nexus 7 Q&A, Help & Troubleshooting] R3dbeaver:
u will complain. none of us Canadians get 2-days shipping as promised (and paid).

but its true, my wallet does say 2 days shipping!

that's correct! thank u for pointing it out!!!! :) :) :)

here's my screenshot that i will be shoving down Google's throat...

it does say i am being charged $20 for 2-days shipping

although Google says they only ship UPS standard NOW on their shipping details at Play store.

and yup, im getting a standard indeed. even with $20 2-days shipping.
[Nexus 7 Q&A, Help & Troubleshooting] xaueious:
So UPS threw the package on my doorstep. The earliest I can have UPS take it back to Google for reject shipment is Monday. Google failed to contact me and it's been more than the 48 hour window I gave for them to reply. I'm done with this.
[Nexus 7 Q&A, Help & Troubleshooting] ThreeOrigins:
I had received my 8gb N7 earlier today, and it seems to be defect free, at least for now. No ghosting, no raised left edge, no dead pixels, no speaker problems, nothing. :D

Sent from my Nexus 7 from XDA Premium
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Congrats!! :D
[Nexus 7 Q&A, Help & Troubleshooting] ThreeOrigins:
Also, to everyone who's complaining about the $20 shipping, if it were truly UPS standard, you would have to pay ~$60 in brokerage, which Google has said (I had contacted a supervisor about this very issue) that Google used a custom service/type to waive that $60 you would normally have to pay. I'd take $20 over $60+ for shipping anyday. Still, fair warning would have been nice. :eek:
[Nexus 7 Q&A, Help & Troubleshooting] nolook:
you do raise a good point....

but i guess its just the fact that it says 2 day shipping (after all the other drama) and now looks like 5...mine is still in kentucky having not made any progress in 24 hrs...
[Nexus 7 Q&A, Help & Troubleshooting] parrot5:
But is it just me? When I prepay the tax I never get charged for brokerage anyway. Google is licensed/registered to do business in Canada, hence the tax we prepay for the tablet, so they imported the tablets. Not us. So no brokerage and duty for us. That's how I reasoned it. So I don't buy that "we paid the brokerage for you" thing.
[Nexus 7 Q&A, Help & Troubleshooting] ThreeOrigins:
That's very true too, I guess I was just too tired to care at that pont, it was like 2 am after being on hold for an hour. I was just happy to get any response period. XD

Sent from my Nexus 7 from XDA Premium
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Very true.
[Nexus 7 Q&A, Help & Troubleshooting] mrnovanova:
You guys must be so pissed. You ordered yours weeks ago and I walked in best buy this morning and got mine. That sucks!
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
OH MY F*CKING GOD! The Nexus 7 has just appeared at the top of the My Orders in the Play Store. The sky has got to be falling, if this is the case.

On a side note, it appears Google changed my Gmail receipt too, as it no longer states 2 day shipping. However, I managed to screen cap Google Wallet before they alter that too.
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
yea same change, my order (july 6) also has moved to the top of my play orders (no other changes) OMG :eek:
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
My Nexus7 has finally moved to the top now too. Ordered July 2nd...still says 2 day shipping....I'm hoping, but at this point anytime this upcoming week will do now.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Still no change on mine. Did you guys order the 8gb or 16gb?
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
ordered 16gb on 27th, its set to arrive on 26. almost 1 month... wow....
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
16 gig
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Ok. Still no movement on my June 30th order. :'( Maybe Monday, I guess... Although the screen protector that I purchased last week arrived today. Now just waiting for the actual tablet! Lol.
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
16gig...finally they must be sending them up north soon!
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Looks like mine may be shipping soon... see a charge of 312 CAD on my CC appearing today. Ordered my 16GB N7 on June 28th.

Fingers crossed. :fingers-crossed:
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
I just got a text and e-mail about a 312 pre-auth charge on my CC... YAY

Edit: Pre-auth charge
[Nexus 7 Q&A, Help & Troubleshooting] mikereidis:
So called "brokerage fees" are a ripoff perpetrated mostly by UPS and Fedex in Canada.

It's a tiny bit of paperwork/button pushing, and if you insist, you can do it yourself, but it's a hassle for most of us (Google for it.)

When a company like Google makes a deal with a company like UPS, Google effectively pays very little, in bulk, for that "brokerage".

Part of the "UPS Standard" definition specifies the shipper can do this.

The $20 we pay is not what Google pays to UPS, which is part of a secret business agreement.

My reading of various comments is that if you complain enough to Google, you can get a $10 or so discount, which I think brings your shipping cost to the normal retail price for UPS standard. Regardless, I'm sure Google is paying less than $10 per package.

I don't think too many people, of those who ordered, are going to wait on the phone 20-30+ minutes for that $10 refund. I probably won't.
[Nexus 7 Q&A, Help & Troubleshooting] fcng:
BestBuy Canada

Dear All,

I ordered my N7 on-line on July 17. Tracking number says Canada Post has processed shipment and ready to deliver on July 23. :fingers-crossed: Seems pretty fast since a lot of people had ordered and not received it yet. It's almost in our hands....:good:
[Nexus 7 Q&A, Help & Troubleshooting] Jordiharrison:
I was gonna order an 8GB from the play store but Google wouldn't accept my debit credit card, so I ordered a 16GB from NCIX.com on the 12th, came to my door on the 18th.

Sorry to hear that Google is giving fellow Canadians the shaft.

Sent from my Nexus 7
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I also see a credit charge for 313 and the June 29 play store transaction moved up to July 21. Hopefully we'll see shipping on Monday or Tuesday.

I suppose it would be a week since the '1-2 weeks' update, and maybe they got their act together and figured out how to ship earlier orders first.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Woohoo! There's a temp charge on my cc now! Maybe they'll be sending it out on Monday! *fingers, toes, n eyes crossed*
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Is anyone out there? Or am I the only Canadian who hasn't received his Nexus 7? :eek:

Ordered 16GB Nexus 7 on 05 Jul 12 in Canada
[Nexus 7 Q&A, Help & Troubleshooting] nolook:
nope there are still many left for the 16gb from google play...should get mine early this week...ordered June 27

my raspberry pi showed up as well as jelly bean for my nexus s so I'm not hurting for new stuff at the moment
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
So I got the credit for the shipping that they promised me.

Google Play has refunded $19.99 to your VISA xxx-4998. Please note that it may take several days for the refund to appear on your billing statement.
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
16gb ordered during keynote(jun 27). delivery date is july 26...

apparantely, google play ran out of 16gb nexus 7s

how? did you call them, email?
[Nexus 7 Q&A, Help & Troubleshooting] N4nners:
no movement on my 16gb preorder via the play store either... please provide more details on how you wrangled the shipping refund ;)