yashsingh1/xdaforums huggingface dataset:
[Nexus 7 Q&A, Help & Troubleshooting] BlueBagodah:
Has anyone who ordered from the Play Store received the Shipment Notification? Or anything other than the Confirmation that Google had received your order?

I ordered from the Play Store at 11am on June 28th. Theoretically I should be in the first batch being sent out, but I've heard nothing.

Every Staples/Best Buy/Future Shop/Canada Computers near me (GTA - Newmarket) either doesn't have it or are giving mixed messages about when it'll be available. The Google Play Store hotline is giving no information at all.

Starting to get upset.
[Nexus 7 Q&A, Help & Troubleshooting] skadude66:
Nope, I ordered on the 30th at 1pm (16GB) and I have not heard anything yet. Seems like Staples is saying they will have more tomorrow and Best Buy is looking at a Thursday release.. IIRC there are only 4 countries who are in the first batch of countries to get the N7 first. Logically, I would expect that the launch would occur simultaneously (+- 1 day) for those countries. Apparently not..

I'm hoping to get it before this weekend, so I can play with it over the weekend.. but as it is right now, every day seems so long and the anticipation is killer haha.
[Nexus 7 Q&A, Help & Troubleshooting] rickytenzer:
I ordered on the 27th and I still haven't received a confirmation.

Google rep insists that TODAY is the last day for preorders to ship so we should all be getting our confirmations soon.
[Nexus 7 Q&A, Help & Troubleshooting] mxporkchop:
Nada

Ordered mine on June 28 at 6 PM. No shipping notification as of this posting.

Location: GTA.

I'm hoping that after all the wait, mine doesn't have defects.

:fingers-crossed:
[Nexus 7 Q&A, Help & Troubleshooting] kaywoo:
Got mine at NCIX Mississauga store on the 13th. I still have another coming from Play store.. not sure if I should keep it or sell it lol
[Nexus 7 Q&A, Help & Troubleshooting] mgori:
Nope I haven't heard a sinlge thing from Google Play. I pre-ordered during the KEYNOTE on the 27th, I even sent an update status request through the online form and nothing. If I don't hear anything by tomorrow, I will call the and fight to the end to cancel by order and take a chance trying to buy one from a local retailer. I am very disappointed in the way Google has handled the Nexus 7 shipment. :@
[Nexus 7 Q&A, Help & Troubleshooting] big samm:
Future shop still have them for pre order...

Sent from my Galaxy Nexus
[Nexus 7 Q&A, Help & Troubleshooting] Croak:
I bought the last one London Drugs had in Downtown Vancouver from the Robson Street store at 10:30 this morning. My co-worker bought the last one Staples Georgia/Skytrain downtown had in stock (they said they only got 4, and 2 of those went to another store as a transfer).

London Drugs said they were expecting more in tonight or tomorrow morning.
[Nexus 7 Q&A, Help & Troubleshooting] mxporkchop:
Went 3rd party

I cancelled my order on the Play store and picked one up at NCIX in Mississauga. Typing this on the N7 now. I'll post a first impression shortly.
[Nexus 7 Q&A, Help & Troubleshooting] mdkath:
No actually you are absolutely right. If you look up to plasticdarlow's list of destinations, you can see it took about 3 full days to leave from Maumee to Windsor of which only 1 was a weekend (Sunday). So I just hope that doesn't happen here...it did say Friday expected delivery then moved to Thursday End of Day.
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Yep, ours must be on the same dolly...almost exactly the same chain as mine, with the only difference the origin scan out of Kentucky by 2min.

Hodgkins, IL, United States	07/20/2012	6:46 A.M.	Arrival Scan

Louisville, KY, United States	07/20/2012	12:43 A.M.	Departure Scan

Louisville, KY, United States	07/19/2012	11:04 P.M.	Origin Scan

United States	07/19/2012	4:55 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Yours scheduled for delivery on the 30th, too?
[Nexus 7 Q&A, Help & Troubleshooting] mightymn:
yep!
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Hmm...Is Maumee the customs clearing post? Or is it just a random stop?
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
that's why I think they were going with the no cancel, reject post, since some people got their's without even a shipping # or notice (and no $ taken out)
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Getting closer......no departure from Illinois nor an arrival in Spokan. Strange.

Spokane, WA, United States	07/24/2012	2:35 P.M.	Departure Scan

Hodgkins, IL, United States	07/20/2012	6:46 A.M.	Arrival Scan

Louisville, KY, United States	07/20/2012	12:43 A.M.	Departure Scan

Louisville, KY, United States	07/19/2012	11:04 P.M.	Origin Scan

United States	07/19/2012	4:55 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] McFace:
Anyone else from Ottawa scheduled to get theirs tomorrow?

I'm currently sitting at:

Concord, ON, Canada	07/24/2012	8:58 A.M.	Departure Scan

with an expected delivery date for end of day tomorrow. Looking good so far!

I just wish they'd update me. It has clearly arrived somewhere (being 10 hours since leaving Concord).

I'm hoping it's in Ottawa but it may have taken a stop in Belleville before continuing on to Ottawa.
[Nexus 7 Q&A, Help & Troubleshooting] mdkath:
I'm not too sure... But judging by how long it's stayed there compared to other spots (usually 3-4 hours) its gonna stay there for a day maybe... Maumee is near Toledo and the cross border thing should be in Detroit... No? Either way... I think it'll be Thursday or Friday latest.
[Nexus 7 Q&A, Help & Troubleshooting] klosik:
Got my confirmation at 4am. It is now 8pm and still no info on my UPS tracking number. Is this normal?
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
Click the tracking number in your confirmation and select that "request status updates" and give them your email address and check those 3 boxes. After I did that I got an email from UPS and found out mine should be here on the 27th.

Forgot to mention when you get the email from UPS select your tracking number in that email to get scheduled delivery date info.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
Would you be able to give us a screenshot of where you found these options? I looked all over the UPS site and could not see anything like you described.
[Nexus 7 Q&A, Help & Troubleshooting] VancouverBlade:
Mine arrived today (shipped last monday) but I refused it as I still haven't heard back from Google about my refund request for shipping.
[Nexus 7 Q&A, Help & Troubleshooting] AaronDC19:
Yeah, 8 hours in one spot is a long time. But the border crossing should be in Detroit, or nearby

Weirdly, even though it hasn't moved since 1ish, it's still "on time".

UPS makes no sense. :confused:
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
Click the UPS tracking number in your confirmation email from google and you should see this:

Well that's the page I got:
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I don't know what he is getting but I also got my number at 4am and UPS just says 'cannot locate the shipment details for your request. Please verify your information and try again later.' in red letters. No info or options at all.
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
If you have a tracking number I'd give UPS a call then if it's a concern. Wouldn't hurt to find out what's going on.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
Same here. I am still under 24 hours though so I guess I will wait until tomorrow morning.

This will be my next step if it hasn't changed by tomorrow morning...

---------- Post added at 10:21 PM ---------- Previous post was at 09:49 PM ----------

UPS Status just got updated with

Label Created On:

07/24/2012

Look like UPS just picked up a load of tablets. Now we wait to see what the delivery date will be :rolleyes:
[Nexus 7 Q&A, Help & Troubleshooting] denglili:
UPS lost my N7 today. UPS said it is delivered and signed with someone called "HOFA", but I didn't get it, and nobody in the office actually saw UPS guy came in. Called UPS, they don't know what is going on. Called Google, they sent me email asking me to contest disabling the lost device. Now waiting Google send me a replacement. Another more than a week waiting.
[Nexus 7 Q&A, Help & Troubleshooting] djHandy:
My shipment is moving pretty quick. Says it'll be here Thursday by end of day. Based on today's movement, I tend to believe. I'm just east of Toronto.
[Nexus 7 Q&A, Help & Troubleshooting] TKG26:
Been looking for a week in ottawa area.... Found one in Kemptville staples today! Only one left on demo there now :)

I like it it!
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Oh dude! That REALLY sux! :(
[Nexus 7 Q&A, Help & Troubleshooting] Chewy11:
Got mine today ordered June 27th, 16GIG ,credit card charged the 19th, shipped form Kentucky on 20"standard shipping" (but original UPS shipping said from New York, bill is from Dundas St. TO).
[Nexus 7 Q&A, Help & Troubleshooting] nomad26:
got my UPS tracking info this morning (July 24, 2am)

ordered on June 29, 16GB, location: Alberta

Shippment Progress:

Louisville, KY, United States	07/24/2012	1:24 A.M.	Shipper tendered the shipment to UPS after the latest pickup time for the requested service. A day delay is likely.

Louisville, KY, United States	07/23/2012	9:51 P.M.	Origin Scan

United States	07/23/2012	4:14 P.M.	Order Processed: Ready for UPS

Scheduled Delivery Updated To:

Monday, 07/30/2012, By End of Day

hope whatever delay it says in the shipping status doesn't affect anything...
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
anyone get their nexus 7 before the scheduled delivery date?

status of mine:

Scheduled Delivery:

Thursday, 07/26/2012, By End of Day

Spokane, WA, United States	07/24/2012	6:07 P.M.	Departure Scan

07/24/2012	10:08 A.M.	Arrival Scan

Hodgkins, IL, United States	07/20/2012	10:25 A.M.	Departure Scan

07/20/2012	6:46 A.M.	Arrival Scan

Louisville, KY, United States	07/20/2012	12:43 A.M.	Departure Scan

Louisville, KY, United States	07/19/2012	11:06 P.M.	Origin Scan

United States	07/19/2012	4:55 P.M.	Order Processed: Ready for UPS
[Nexus 7 Q&A, Help & Troubleshooting] inferno34s:
mine says end of day Friday, its in Windsor ON right now
[Nexus 7 Q&A, Help & Troubleshooting] rwb2073:
Received my 8GB yesterday in NL. Ordered on Jun 27, 2012 7:05 PM NDT. UPS site said "by end of day" on the 24th and they were right. Working beautifully. :)

As usual in this area Purolator delivered... actually left it UNDER the door mat. You could see a massive lump on the step walking by... *great* hiding spot. *sigh*
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Lol. I prolly would've stepped on it!

Btw, what case is that?
[Nexus 7 Q&A, Help & Troubleshooting] rwb2073:
The case is for a Kobo Touch (in think). Got it at Chapters. More info in the high quality cases thread. It's nice, but not quite perfect - the elastic on the top right comes very close to holding the power button in on the side. It has to be pushed all the way to the corner to clear it.

But yea, either step on it or trip in it.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Thanks for the info!

And lol. Looking at that picture, my first thought was, "is my cat hiding under the mat?"
[Nexus 7 Q&A, Help & Troubleshooting] klosik:
Damn I wish I could just forget about my N7 and be surprised when it arrives instead of getting frustrated refreshing the UPS page every 5 minutes and fuming about their perceived inefficiency.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
I'm in he exact same boat as you. Hopefully UPS can get their stuff together sometime soon, before I wear out the refresh button on my browser :silly:
[Nexus 7 Q&A, Help & Troubleshooting] St1ck33:
I'm with you guys. I've been at "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." since last evening.

*sigh*
[Nexus 7 Q&A, Help & Troubleshooting] M@cross:
Ordered 16GB on Jun 27

Received Delivery Notice on the 19th

Estimated Arrival was Jul 24

Arrived in Concord, ON on Jul 23

Delivered on the 24th.

I now have the device in my hands.

As with a lot of people, I wore out my refresh button as well as calling UPS to get a latest update haha
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
I am so undecided about what to do with my N7 now - my 28th June order has shipped, should I give it a try? In 2 minds now reading a new defect story every day and some of the manufacturing defects are just shocking, fscking unbelievable; I think it will arrive on Monday, still have some time to think. Perhaps I should have bought the Samsung Tab 2, 7" OR waited, waited, waited....

Need to make a resolution to never buy any electronic device within 6-8 months (or even a year) of its launch.
[Nexus 7 Q&A, Help & Troubleshooting] AdamUpNorth:
Was considering the same thing for a few minutes. But then I remembered that after buying two non-"pure Android phones" and then switching to the G.Nexus, I don't think I'm ever going back to a non-Nexus device.

If there's a HW problem when it arrives just RMA the thing. That's a short term problem vs the long term annoyance of a skinned OS. And you may just get a perfectly fine unit. Remember that you'll only hear from the folks with problems.

Just my $0.02.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
I just got off the phone with Google (was only about a 5 min wait). At first the guy I spoke to (Ray) said they couldn't refund shipping or anything at this time. He said eventho he was an employee and had preordered the N7, he still hasn't gotten his yet, either. Anyways, I persisted nicely, yet firmly saying that I didn't mind the long wait for my N7 to arrive (lies! :angel:), but I definitely wanted my shipping refunded. I told him I found it unfair that we didn't have a choice in shipping (only the 2-day shipping), and yet it got shipped out UPS Standard. He put me on hold, and when he came back he said he was gonna pull some strings and refund me my shipping. But he did tell me he wasn't sure how long it would take before I got it back. But guess what? I *just* got an email from Google saying that they have refunded $19.99 back to my cc!! (The refund is obviously not showing up on my cc statement yet, tho. But funny thing? It's still saying temp auth for $310.07 for Google Play Store.)

I must say, eventho Google totally botched up the whole shipping ordeal, the two times I've called them, I've gotten nothing but excellent customer service!
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
I don't understand what kind of operation they are running that it is still like this almost 2 days after the shipping label was created and presumably attached to a box somewhere. So ridiculously slow, 2 days into the 'two day shipping' and it hasn't even moved yet. And once it does get moving it will probably be another 3-5 days. You would think if they are waiting on the units due to shortage they could at least be ready to get them moving once they have them. Understaffed? Disorganized? Incompetent?

Surely one or more of these, especially the last one for whoever decided to promise 2-day shipping even though it seems they could never deliver on that.
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
The returns and all the business, is a bit annoying, been there, done that, takes bandwidth.

And have never used an Android device yet (T1 is just a reader, never rooted it et al), but from what I can tell (from my E6 experience which was also a linux port, EZH), any Android device even a few versions behind is still bloody good deal (compared to other options) - manufactures like Samsung, HTC, Asus, LG selling these loaded devices with all the plug and play features "available" by default while still letting us users alter the OS to our liking compares to none. While I don't have the need for extra storage (a micro-SD card), an HDMI option is bloody useful. I am actually pondering the other way, should I really buy a Nexus branded device in the future...? Stock manufacturer devices sans Nexus branding seem more "useful", all options available out of the box and still open to customize.

And even if percentage of folks reporting problems is more - the kind of problems reported stinks of a cheaply manufactured device (see a post I made during the Nexus launch, I queried what "special" experience do folks have with Nexus branded devices w.r.t to Quality, Build etc apart from the pure GOOG experience, got no "solid" answers. I am surprised by the reviews too, AnandTech of all couldn't spot the build issues.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
When I talked to the CSR at google, he did mention that they had more shipments going out than UPS had trucks. I'm not sure how much BS that is since UPS must have ALOT of trucks... :confused:
[Nexus 7 Q&A, Help & Troubleshooting] haloimplant:
LOL right. I'm thinking it's more that the coordination between Google and UPS has been crap and if there is a truck shortage it is just trucks they have allocated to feeding the N7's into UPS' system or some other choke point.

I just got updated with an arrival date of July 30th. Sigh, it's probably too much to ask that it comes before the weekend but I'm optimistic that it could happen since I live in downtown Toronto and arrival time after gets in the country might be short.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
This is the exact reason why my company stopped using UPS. Their service can be rated (insert four letter word here that matches the color of their trucks), and that is a compliment...
[Nexus 7 Q&A, Help & Troubleshooting] hashibahoohaa:
Ordered: 28th June, 16GB

Scheduled Delivery: Monday, 07/30/2012, By End of Day

Last Location: Louisville, KY, United States, Wednesday, 07/25/2012

Shipment Progress:

Louisville, KY, United States	07/25/2012	14:02	Origin Scan

United States	07/24/2012	22:12	Order Processed: Ready for UPS

That will be over a month - thank you Google :)
[Nexus 7 Q&A, Help & Troubleshooting] parrot5:
More like "create a shipping label and enter a tracking number in the system to shut the customers up"
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
This ^
[Nexus 7 Q&A, Help & Troubleshooting] Altadroid:
Good Job, I figure I will call them if mine doesn't show up on Friday like it is supposed to, considering it would only be 3 days to get here instead of two. Just hoping it still comes in Black but at this point I'm looking forward to it!
[Nexus 7 Q&A, Help & Troubleshooting] St1ck33:
Same here, ETA July 30. Must be on the same truck. I hope customs is fast. Some people, mainly American destinations, report getting it a day before their ETA, but I'm not getting my hopes up.
[Nexus 7 Q&A, Help & Troubleshooting] tedo911:
I picked up mine yesterday at Futureshop. They had at least half a dozen. None were on display though.
[Nexus 7 Q&A, Help & Troubleshooting] lol604:
Anyone have this happen to their Nexus 7 delivery?(check the attached image). The scheduled delivery date for my Nexus 7 is supposed to be tomr(July 26) but apparently, UPS removed this on the tracking page(it is suppose to show the scheduled delivery date above where it says "Last Location".

Also, why it say "EXCEPTION" and what does "Package data processed by brokerage. Waiting for clearance. " mean?
[Nexus 7 Q&A, Help & Troubleshooting] ertw96:
I have exception too, also in Richmond. Not sure why this has to clear brokerage as we paid GST for this and it's supposed to be from Google Canada.
[Nexus 7 Q&A, Help & Troubleshooting] Mosaik_droid:
That can happen if there's a problem with the customs papers, and they are holding the shipment until it gets cleared up.
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
Same thing here. Mine was scheduled for delivery tomorrow originally, now this. Apparently Google doesn't know how to handle international shipping, or even how to deliver what they say they will (ie 2 day shipping which includes the brokerage).

-Tom
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Same for mine too....we're all in the same UPS/Google nightmare together. We should start a support group. I'll scream if they charge us brokerage fees (well actually I'll refuse delivery).
[Nexus 7 Q&A, Help & Troubleshooting] djHandy:
Are you guys all west coasters? I'm slated for delivery tomorrow and it states "On time." Currently in transit. Last listed location is Windsor. I'm just east of Toronto.
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Yeah I believe we're all in Vancouver area....same shipment has all the early 16gb pre-orders for the area I guess. Mine was a 9pm June 27th preorder, so IF it gets here tomorrow end-of-day, that'll be 4 weeks + 1 day.
[Nexus 7 Q&A, Help & Troubleshooting] akirawut:
Yup, Vancouver area delivery 16GB here. Looks like someone screwed up a whole shipment. Nice work.
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
Mine is still in Hodgkins. :( But it's supposed to get here on the 30th. Hopefully it doesn't get postponed yet again! My friends are lol-ing at me coz I should've just cancelled my order and gotten it at work a few weeks ago. What can I say? I guess I'm not very smart.... :'(
[Nexus 7 Q&A, Help & Troubleshooting] kattara:
No way should we pay brokerage! We're paying hst on it already!

And support group? Lol! Ok, I'll bring beer!!
[Nexus 7 Q&A, Help & Troubleshooting] siewkaiyek:
it will be a clean delivery ;)
[Nexus 7 Q&A, Help & Troubleshooting] auto_freak:
Folks in Toronto should be able to locate some nexus 7's lying around in a few bestbuy stores. Be careful though, inventories are running out fast. Some are actually making 20-25 dollars in profit from reselling their nexus 7's. not sure if they don't like it or not.
[Nexus 7 Q&A, Help & Troubleshooting] ertw96:
Yep, looks like some screwed this one up bad. Still stuck in the exception mode this morning. Earliest our 16GB N7's will arrive will be Friday.
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Tried phoning Play Support (again, I think my 4th or 5th) to see if they knew anything and ask about the shipping costs again. Only on hold for 10min. Got to a tired but seemingly helpful CSR who went right to a Specialist and then emailed me the following while we were talking:

"Hello Trevor,

Thank you for contacting Google. It was a pleasure getting to speak with

you today. As promised, I've forwarded your case to a specialist to begin

working to resolve your issue as soon as possible. For the delay in

shipping and a refund for the original shipping cost.

In the meantime, if you come across any other information that you'd like

to pass along, please feel free to reply to this email. Your responses

will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.\

Regards,

Joe

The Google Play Team"​

The typo in the first paragraph makes it a bit confusing, but he said directly that they were going to call UPS and get it sorted out and delivered today and that there were going to refund the shipping costs. He did say after talking to the Specialist that they can see that a number of units are caught in this (didn't say exactly how many), but didn't elaborate on the cause.

Trevor
[Nexus 7 Q&A, Help & Troubleshooting] ckl_88:
Geez! What kind of f*cking sh!t is this? UPS exception? We can't even get a break with this fiasco!

It's 9AM here in Vancouver and UPS has already loaded their delivery trucks, so it looks like it's not going to be today.

With our luck, it might be Monday. I'm not getting my hopes up for tomorrow seeing as how we bought from a bunch of f*ckups.
[Nexus 7 Q&A, Help & Troubleshooting] Izzue:
Hopefully when you guys get your unit it will be free of the defects that plague the first batches. I got mine from staples last week and have the screen lifting problem and back light bleeding. Who knows, in the end it may be worth the dreadful wait.
[Nexus 7 Q&A, Help & Troubleshooting] Dr Tone:
I'm simply refusing delivery. 2 Day shipping != 7 Day shipping and possible brokerage fees.

I've sent google 2 requests for refund with zero response...
[Nexus 7 Q&A, Help & Troubleshooting] dolfin61:
Oh, the Exception tag has been removed and it is now showing delivery by end of the day again (today, 26th). The roller coaster continues!