yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] gunzy83:
Well this is frustrating. Finally got up the courage to unlock and I have this exact problem. I have tried cold boot, factory reset, downgrading to .15 firmware and back to .28 firmware now and still no dice. I was rooted originally, now I am not. I have never RMA'd and I have always had a Serial Number.

I found this in my logcat:

D/DMServerUnlock( 1905): index of line: 3
D/DMServerUnlock( 1905): DM Server Response: 104

No mention of http://wvdrm.asus.com/ so it is not even getting that far.

Don't know if that helps....
[Asus  Eee Pad Transformer Prime] paddycr:
This is a quote from a message that Tien sent me: "The issue seems to have something to do with the website. I have had users experiencing this issue who have done an RMA and who have never even sent in their tablet. It's a little tricky to track it down. However, we are unable to support the unlocking tool here - I'm sorry. They are aware of it over at HQ, but I cannot give you assurances that it will be resolved soon."

I have my Prime listed on CL. I really hate selling it because unlike a lot of people I think it is a really nice piece of hardware but I think the stock ROM sucks. I don't think this issue is going to be resolved anytime soon and I don't want to keep it if I have no choice but running stock.
[Asus  Eee Pad Transformer Prime] gunzy83:
Well that's just bloody fantastic. Thanks for the heads up. I have reported the issue to their support if only to annoy them into some action. I hope that is just the usual "no expectations" speak to keep away the bad press...

---------- Post added at 09:12 AM ---------- Previous post was at 08:23 AM ----------

Wow. I just found something very very weird. I have always quoted my serial number from inside the OS but I just compared it to the sticker on the chassis. There are a two numbers (2 5s that should be a 6s) that are wrong on the device compared with the sticker on the bottom. I can't believe I missed it...

---------- Post added at 10:04 AM ---------- Previous post was at 09:12 AM ----------

A further update:

I am now unlocked. Serial number typo between the sticker and the software was the problem. This is how I did it:

1. Am at work so had to install the Asus USB driver and Android SDK (thanks administrator account :))

2. Rooted with this: http://xdaforums.com/showthread.php?t=1706588 because the mempodroid exploit in the next step does not work with the .28 firmware I am currently on.

3. Updated my S/N with this: http://androidroot.mobi/2012/01/31/introducing-ratchet-the-unknown-serial-fix/ to the number on the sticker on my device.

4. Run unlock tool.

5. Profit.

I would suggest anyone having this problem check their serial numbers against the sticker. Seems root is not an issue, unlocked while rooted and using my HTC One XL as internet access.

Good luck guys :good:
[Asus  Eee Pad Transformer Prime] epeereboom:
That is a good find. I wonder how many people this will help.
[Asus  Eee Pad Transformer Prime] dude2k5:
im sure this will help those who have the same thing. tried to re-enter mine, hoping, but sadly it still gets the error. but good find. :good:
[Asus  Eee Pad Transformer Prime] nhshah7:
DAMN! My serial no is correct on the system. That's a great find though. Thanks for sharing!!!
[Asus  Eee Pad Transformer Prime] MartiniMoe:
Nice :D

But my serial number is correct :(

Im thinking of selling my TFP and getting the N7. I do want custom ROMs!
[Asus  Eee Pad Transformer Prime] gunzy83:
I just hope what I found helps someone and isn't entirely isolated to me lol. Hope you guys get this sorted! :fingers-crossed:
[Asus  Eee Pad Transformer Prime] paddycr:
That's a really nice find. This is complete speculation on my part but I think the the unlock tool requires the Prime's CPUID and serial number. Since my mainboard was changed during RMA the CUPID will have changed. I wonder if the unlock tool requires a match between CPUID and serial number to successfully unlock?? I dunno...this is really frustrating.
[Asus  Eee Pad Transformer Prime] dude2k5:
I think you're on to something with the CPUID and Serial, on their servers they probably have the 2 matching, but when we RMA, they change parts, but don't update on their servers to the new CPUID or something. Not even sure how to find/get our CPUID in ICS...but I imagine if we get it and send it to them, I wonder if they could fix it on their side...

edit: Checked some logs

Wonder if androidboot.serialno has something to do with it. Wonder if it needs to be the real serial or the new serial we need to send asus so they can match it with our "real" serial to unlock us

Kernel command line: tegraid=30.1.3.0.0 mem=1024M@2048M vmalloc=256M androidboot.serialno=015d0787xxxxxxxx video=tegrafb no_console_suspend=1 console=none debug_uartport=hsport usbcore.old_scheme_first=1 lp0_vec=8192@0xbcbed000 tegra_fbmem=4098560@0xbdc15000 core_edp_mv=1300 audio_codec=wm8903 tegraboot=sdmmc gpt gpt_sector=62078975 androidboot.product=TF201 androidboot.carrier=wifi-only

found this warning too, not sure what it means:

WARNING: at /home/android/Project/AutoSync/ICS-mr1-t30-r2/kernel/drivers/i2c/busses/i2c-tegra.c:640 tegra_i2c_xfer+0x2d4/0x3bc()

edit3: Lastly, in /sys/firmware/fuse/ what do you have in there? All mine seem blank, do they need something? I have no idea. Sigh. I attached mine, see if it matches with yours (unlocked or locked)
[Asus  Eee Pad Transformer Prime] richardmlea:
I got a response from ASUS.

"Dear Richard lea,

Thank you for contacting the Asus Technical Support Team.

At the moment we are still enquiring for a solution for the issue.

We know what the problem is but we do not have a solution at the moment, I’m very sorry.

If you have any further questions please do not hesitate to contact Asus Technical Support Department.

Kind regards,

Ruben Grummel

ASUS TSD"

So at least they are trying to help. I will reply advising them of Tien's email adresss.
[Asus  Eee Pad Transformer Prime] Asus_USA:
Hey Everyone!

I've been getting a lot of e-mails these past few days, and I think I almost have enough to send in. I am making the cut-off tonight. I apologize if you were not able to make it and you see this message too late, but I think my original post has been up long enough. I want to try to get this resolved in a fair amount of time for those who e-mailed me early on. So if you haven't yet, or know someone who haven't, please shoot me an e-mail to cl-tien@asus.com with the requested info.

Please note that I can only accept US or Canadian units. Also, the tablet has to have gone through at least ONE RMA. If your tablet cannot be unlocked or cannot get OTAs but has not been through an RMA - this potential fix will NOT work for you. If that is the case, I would contact your local support hotline to see if you can get an RMA to have it checked out. The issues are not related, and me submitting your info will not do you any good.

When I get the requested information, I have to go through the previous RMA(s) to verify a lot of info. I cannot do this without a valid RMA number. That is also why I cannot accept RMA numbers outside of the US; I simply cannot pull up the RMA to check anything.

So I will check my e-mails in the morning and all those that made it through will be added in.

Thanks for the cooperation, everyone! Hopefully we can get this all sorted out!

Tien
[Asus  Eee Pad Transformer Prime] richardmlea:
Tien,

Please have some thought for the many non-continental US sufferers and help us too. I realise you can't check details of our rma's but you can at least make sure other ASUS support staff in other countries able to help us. Currently only Dutch and US support staff have any knowledge of the problem and how to fix it. I received this response from them last week

"Dear Richard lea, Thank you for contacting the Asus Technical Support Team.

At the moment we are still enquiring for a solution for the issue. We know what the problem is but we do not have a solution at the moment, I’m very sorry.

If you have any further questions please do not hesitate to contact Asus Technical Support Department.

Kind regards, Ruben Grummel Asus TSD "

Please can you call, email , internal memo or what ever you need to do to enable UK support (and other countries) to fix ALL the transformers that have this issue.

Thank you.
[Asus  Eee Pad Transformer Prime] colostro:
My unit is a WW one.

I wrote an email to Asus and this what they responded to me:

" Dear Sir/Madam,

Thank you for contacting ASUS Customer Service.

My name is Emma and it's my pleasure to help you with your problem.

I checked the wifi mac address you sent to me and it is not the same as the system.

It might be that the engineer didn't write the correct information to your unit in last repair process.

You need to issue RMA to solve it."

This is problem: In Czech they will fix the problem in warranty or not?

Inviato dal mio Transformer Prime TF201 con Tapatalk 2
[Asus  Eee Pad Transformer Prime] sahilcc7:
My serial was fine. I sent it in for RMA, and came back with unknown serial. Local service center said it needs to be sent in and the technician will 'rewrite' the serial #. I've had it sent in for just under a week and the service center won't even reply to me on any estimated date that the repair will be completed. How long does it take to rewrite a serial number...?
[Asus  Eee Pad Transformer Prime] jimgb17:
I just phoned asus regarding unknown Serial and was told to RMA my prime!

I didn't mention root or unlock just said I couldn't update

Do you guys think if I get my serial problem sorted will be able to unlock?

is it worth doing another RMA should I say that I want to unlock my boot loader on my device?
[Asus  Eee Pad Transformer Prime] Asus_USA:
An unknown serial number would cause the tablet to be unable to update, and yes, unlock. If your tablet has the wrong serial number, or none at all, please send it in to get fixed. Unlike the MAC address, the serial number can be programmed in at one our repair faculties.
[Asus  Eee Pad Transformer Prime] jimgb17:
Thanks i will RMA strait away from the website as asked on the phone i am in Dubai now so will rma when i get back to the uk.

Looking foreword to getting the device unlocked again :good:

Update:

Just got an email from Asus Looks Like I wil have to try and sort the serial myself!

Dear Customer,

We have received the RMA application form with the SN:C4O*********. The form has been rejected as the warranty has been voided on the unit.

Our system indicates that the unit has been unlocked to be able to root the OS. When this is done all warranty on the unit is voiced.

Due to the warranty status we can only offer an out of warranty repair.

Please resubmit the RMA application form if you wish to arrange an out of warranty repair for your unit.

Kind regards

Asus UK
[Asus  Eee Pad Transformer Prime] jimgb17:
As Asus said I cant rma my device for the Unknown Serial problem. Because it was Unlocked before the last RMA.

Is there anyway I can rewrite my own serial to the device?
[Asus  Eee Pad Transformer Prime] sahilcc7:
Got my tablet back from RMA due to unknown serial number. Serial now appears in settings. Tried to unlock, same error: "An unknown error occurs, which may be a network connection issue. please wait and try again later". What do I do now? I sent it to ASUS to fix this unlock problem and I still have the problem......
[Asus  Eee Pad Transformer Prime] nhshah7:
...but the unknown serial issue is because they messed up and didn't rewrite the serial when they last RMAed it, not due to a fault of yours, right?
[Asus  Eee Pad Transformer Prime] Redroth:
I have the "Unknown error" issue, my TF201 has been rma twice including the change of the motherboard. Will send email to cl-tien@asus.com ASAP with the required information. Just hope there will be another sending soon and it is not too late. Thanks a lot!
[Asus  Eee Pad Transformer Prime] jimgb17:
Yea serial has been like this since i got it back after rma

I will try calling them again Monday..but asus did say my warranty was void after last rma...

---------- Post added at 07:12 PM ---------- Previous post was at 07:01 PM ----------

I take it your device was unlocked before RMA then sent back locked and with no serial. same as me...

Get back onto asus and tell them you want cant unlock! and Head office knows of a fix for this. also read other posts for users in the uk and do the same we needs to get asus head office to remove our devices from the database and thgen we can unlock...

Get onto asus tell them 100 of users are getting this sorted is usa and eu and you want it sorted! it

You may be asked to send your device information serial/mac/etc to head office..

Tell them you dont need another rma!
[Asus  Eee Pad Transformer Prime] jimgb17:
Above sent via online contact form!

Hope i get another rma toget this serial sorted!
[Asus  Eee Pad Transformer Prime] sahilcc7:
I never unlocked in the first place. Sent it in for green camera, wifi etc... then I got it back and serial was unknown in settings and wifi was still crap. I tried to unlock but couldn't due the network error. Sent it back again, got it back with serial appearing in settings. Yay! Tried to unlock.. nope, same network error. So even with a serial written to main board, I cannot unlock.

I have sent 3 emails. Service center (who never reply), Tien, and ASUS support through their website explaining the issue and attached a copy of device info etc.
[Asus  Eee Pad Transformer Prime] poofyhairguy:
Tien did it everyone! After trying to unlock my device every day for six months, it finally unlocked tonight!

THANK YOU TIEN AND ASUS!!!!!

Time to ROM!
[Asus  Eee Pad Transformer Prime] sahilcc7:
Please Tien, can you do international units...? A bit unfair for us. Or point us to some other representative that could maybe help us.?
[Asus  Eee Pad Transformer Prime] willoxx:
Mine still gets the same Unknown error. lucky you
[Asus  Eee Pad Transformer Prime] sstar:
Yes it would be nice if a UK or European representative could also monitor this forum as when they are called it appears all they want to do is say No.
[Asus  Eee Pad Transformer Prime] poofyhairguy:
I am sorry. I know how you feel. I read so many " I FINALLY UNLOCKED!!" threads while my device would never unlock. I regretted almost every day sending my Prime in to get repaired. I never thought it would happen.

I did not post to gloat. I posted to let those know who turned in info to Tien that apparently it is going through to keep trying.

I wish you the best and I hope one day your Prime tastes freedom.
[Asus  Eee Pad Transformer Prime] willoxx:
oh I got it no worries.

it's just weird that mine is still unable to unlock since I did send my info to Tien.

Well I'll wait some more I guess !
[Asus  Eee Pad Transformer Prime] Asus_USA:
Hey everyone. So i just got word back yesterday. If you sent me info, and you are reading this post, please try to unlock your devices now. Not all of the tablets will be able to unlock, though.

From my first post, I stated that I would not be able to assist those outside of the US or Canada. I apologize but this is not because I don't want to; it's because I cannot open your previous RMAs, nor can I pull up any information pertaining to those devices. However, as a test, I sent over a handful of serial numbers and MACs from different regions anyways. All of those came back as unsuccessful, and to be honest, I don't know why and I can't pull up any information.

There was also a handful of those from the US that came back as unsuccessful. I am currently looking into why. My hunch, though, is that the issue with those devices were not associated with the MAC address or the servers. The fix was to update the MACs from the server end, and I think the ones that came back as unsuccessful already had the correct MAC in the servers and the issue stems from something else. Again, I am not 100% sure and I am trying to look into this.
[Asus  Eee Pad Transformer Prime] xabhi:
mac 1 and mac 2?

Hey guys,

My prime is gone for rma for a long time and i contacted the person at the service last week.

He told me that at the last rma, the motherboard got replaced so with the new board, as we all know came a new mac adddress.

The new mac address is currently is in the tablet along with the correct s/n.

Still i was unable to unlock.

He then reverted with me the server info--

there is

MAC 1 --which is the previous mac address--

MAC 2 -- which is the new and the loaded address on the tablet itself--

Also the serial number is correct on the tablet.

Any ideas why it still cant be unlocked?
[Asus  Eee Pad Transformer Prime] Jesse6749:
Ok, I just returned home today from a business trip in Chicago and just read your forum entry. I will get my tablet ready and try unlocking sometime this weekend. Thanks!!!!!

Update: I tried and I am still getting the unknown error and the tool fails to unlock my tablet. I did double checked the info I sent to Tien a couple weeks back and it is all correct,

I will wait and see if he can find out why it is still failing to unlock for a lot of us. But I am very thankful that Tien is trying to helps us that means a lot to me.
[Asus  Eee Pad Transformer Prime] lamboboy732:
Just sent my info in. Hopefully this works and I can finally unlock my tab.:D
[Asus  Eee Pad Transformer Prime] Pyro8:
even it upset me more... I just discovered that my serial number comes off my tablet, Asus tech support said that serial is from docking station. even i don't have docking station. its actually serial number of tablet. They refused help me. Oh my god, asus is totally sucks! I did sent all informations to Tien. I guess my serial number returned back to tien with no sucessful because it reads as docking station.
[Asus  Eee Pad Transformer Prime] lamboboy732:
Is the number you are using from the sticker on the side of the tablet, the box, or the one in the "About Tablet" menu. If you haven't already try using the one in the about tablet menu, also if none of these three serial numbers match you may want to send them all to them and let them know the problem.
[Asus  Eee Pad Transformer Prime] Redroth:
I'm still unable to unlock my device, but I have sent the information to Tien after the first batch has been sent to Asus. Not sure if my info has been fixed from Asus side...
[Asus  Eee Pad Transformer Prime] sahilcc7:
I called the service center. The a**hole on the phone was making up rubbish like 'if you cannot unlock, it means your device does not support it'. Apparently I have to pay to get it unlocked. And then he said 'it says unlock tool is for ICS only, so it won't work on JB.' I told him that heaps of people have reported it working on JB. He said 'fine, you go talk to those people about it'. He said 'we do not support unlocking devices'. And at first the didn't even know what unlocking bootloader meant. I told him about how Tien was helping US people to unlock on JB and it is quite successful. He honestly couldn't care less.

Couldn't believe how bad their support people are...

Then I got the number for the technicians. They are asking me to send it in so they can run software on it and get details of it. Then they can send it off to ASUS so they can get the issue fixed faster. They said they are still waiting on ASUS to come out with a fix...I said I can't send it in because I actually need the tablet.

I really hope there is some other ASUS rep that can help us...otherwise I'll just sell this thing and never touch another ASUS product again.
[Asus  Eee Pad Transformer Prime] sstar:
Sounds like you're having the pleasure of dealing with UK/European support. They really need to start taking some happy pills. They are the most arrogant unhelpful people I have ever had the misfortune to come across.
[Asus  Eee Pad Transformer Prime] sahilcc7:
I'm actually in NZ. Must be like that everywhere in the world.
[Asus  Eee Pad Transformer Prime] lamboboy732:
Well this is just insane. Apparently he is not sending any more info in to his HQ for resolution so anyone who didn't contact him immediately is out of luck. He just told me to send it to RMA and they should fix it, yet all others who have tried that had no luck. This stupid system of support form Asus is absolute garbage, how can you find a solution to a problem then only go on to fix some of the affected customers.:(
[Asus  Eee Pad Transformer Prime] Asus_USA:
Hi Everyone

The reason behind my original post asking for serial numbers and MAC addresses was to collect users affected so we could test a possible solution. At the time, we did not know what would work, and what wouldn't. All of the users were basically "test subjects", and I made it clear in the original post that a bona fide solution has not been found, and that hopefully this would lead to some answers.

I left the window open for about a week and I did get a lot of users, and I thank everybody for submitting. I was able to submit to them back at HQ, and they were able to "fix" a handful of units. Our theory was correct, and because of this, we are able to supply the repair centers with information necessary on how to assist and fix other affected users who send in their tablets. For those that sent me info and still cannot unlock, your units were, more than likely, not affected by the MAC address issue that I originally sought out to fix. They are looking into other possible reasons, but for now, I do not have any more info - I'm sorry.

I apologize if you were not able to submit within the time-frame that I provided. I have been getting some hate mail, and I wish that there was something that I can do, but there isn't. The original request was just to collect users - not to provide the unlocking service. Now that we've tested the solution, there is no need to submit another batch, so I will not be accepting any more requests.

Hopefully we can relay this info to the repair centers so they know what to do. I can't speak for the centers outside of the US and Canada, but our centers here are aware of the MAC issue. Keep in mind, the call center is not the repair center, so the phone reps might not know anything regarding the unlocking issue. We are working to get everyone on track.

If you do want to get an RMA started, here is a tip: CALL IN to get the RMA started. Do not use the online submission forum. If your device comes up as unlocked, it will be flagged as out of warranty and the RMA will not be created and you'll just get an automated e-mail. If you call in, you can at least explain what you're trying to do to a live person, and they can get the RMA created, even if it does get flagged as out of warranty.

Again, a big thank you to everyone that supplied information and I'm terribly sorry if I was not able to fix everyone's tablet.
[Asus  Eee Pad Transformer Prime] lamboboy732:
Sorry if my email was taken as hate mail, I was just expressing much like I said above how frustrating it is that there is a very good chance your fix would work yet instead I have to PAY to send it to a RMA center in Texas to get it fixed. My main concern is that I will send it to RMA again and it will return unfixed. If you can ensure me 100% that RMA can fix it then I will send it in, but without knowing for sure it is just a waste of more of my money on this horrible product. Also another possible way to fix this would be to have some of our devices sent directly to YOU so that someone who is actually competent can diagnose and repair the problem before trying to have RMA techs guess with a half working fix. Again, I appreciate that you are trying to help, I just don't want to waste money and time on something that may not help.