yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] PointyUK:
After 2 weeks without response, I sent another message asking if it was being looked into or if I was being ignored. Too my surprise I received the following message today...

Guess what the unlock worked first time! :D :D
[Asus  Eee Pad Transformer Prime] AndyYan:
Hi to all who's still watching this thread :)

I own a TF300TL (US AT&T) instead of a TF201, but the issue is the same - can't unlock bootloader because of serial mismatch between the device and the retail box.

Current situation: I successfully modified the serial to the one on the box using the same method as Ratchet (but forgot to back up the original S/N in the device...), clean flashed the device, even upgraded/downgraded, and it still says "An unknown error occurs, which may be a network connection issue. Please wait and try again later."

The thing is, I bought my tablet second-handed, and I'm not even in the US (native Chinese), so RMA and normal customer support are definitely not feasible options. I hooked up my VPN, registered an account at ASUS using a non-Chinese mailbox and all in English, and registered my device with the retail box S/N, but it didn't change the situation (as of today). I also tried a live chat with a rep, but he said he can find my S/N in the database so he believes it's already in there. Even more, I sent an Email via the good'ol https://vip.asus.com/VIP2/Services/QuestionForm/TechQuery page, but no response whatsoever even as the 48 hour windows is closing fast.

I learned from this thread that it could be better if one doesn't mention bootloader unlocking in the email, but rather claiming ASUS Device Tracker won't work and it will do the same - but as of now the service had long been shut down so I guess it can't be used as a valid reason.

So what can I do now? I'm out of ideas... Don't want to give this beautiful piece of hardware up merely for not being able to unlock... :(

IMEI, S/N and MAC as below:

P.S. Sorry for disturbing, but here's to mention a few relatively recent/helpful examples - if you have any email address that still responds, or just about anything that worked for you, please do tell me.
[MENTION=2344988]PointyUK[/MENTION] [MENTION=4029265]Asus_USA[/MENTION] [MENTION=4027289]nabil alami[/MENTION] [MENTION=4391716]isene[/MENTION] [MENTION=1569373]nhshah7[/MENTION]

P.P.S. I just can't understand why the heck ASUS won't make the unlocking procedure doable offline in fastboot, just like Motorola - they collect your IMEI online, but the generated code can be used whilst offline without hassle.
[Asus  Eee Pad Transformer Prime] nhshah7:
Try emailing Asus and tell them that you want to unlock your bootloader and you have a serial number issue. You have absolutely nothing to lose. Good luck!
[Asus  Eee Pad Transformer Prime] AndyYan:
Yup, already did that and have a rep responded. Gave him what he wanted: WiFi MAC, BT MAC, S/N, build number. Let's see how this goes.

How long does it usually take?

Sent from Google Nexus 4 @ CM12.1

[WARNING: XDA Premium 4.0.13+ lacks Signature function - do not update]
[Asus  Eee Pad Transformer Prime] nhshah7:
As soon as the rep gets back to you lol so hard to say.
[Asus  Eee Pad Transformer Prime] AndyYan:
Anyways :D

I thought they will not bother to deal with my TF300TL because it wasn't even sold here in China, yet they did respond and the respondent is a Chinese (though we wrote in English because I don't know they would actually pick a Chinese rep, lol).

Guess I'll just have some patience - after rooting the tablet has become a bit more usable so maybe it's not that bad after all?

Sent from Google Nexus 4 @ CM12.1

[WARNING: XDA Premium 4.0.13+ lacks Signature function - do not update]
[Asus  Eee Pad Transformer Prime] Caporeira:
How to unlock Transformens Prime 2 EU version ?

https://www.dropbox.com/s/srq7vztkoc0rs65/20150806_165910.jpg?dl=0
[Asus  Eee Pad Transformer Prime] nhshah7:
Contact Asus and have them update your MAC address in their system. I think. Read the thread, if you can get in touch with the right Asus rep they should be able to help you.
[Asus  Eee Pad Transformer Prime] ri_mas:
cannot unlock

hey everyone, Im a little bit late to the party and trying to unlock the tf201. When I try to unlock I get "an unknown error occurred which may be a network connection issue. please wait or try again later".

I sent my MAC-address and S/N to ASUS and I got a reply from them saying that "they match so its hard to say whats wrong with the device" and that they will see if they can resolve the situation internally. Because I'm unsure what that will bring, Im asking here what else I can try.

I don't have a sticker or anything (this my brother's old tablet) so I don't know how to check if anything needs to be changed with the S/N. I have tried running the tool on my phone's internet and on my home wifi internet with no luck.

EDIT: I was contacted again by customer support that they re-imported the data. Now it worked! :)
[Asus  Eee Pad Transformer Prime] thebig24fan:
Hi all i had problems unlocking mine but after dont factory reset it worked and you tried that dont know weather it will help anyone but it did for me.
[Asus  Eee Pad Transformer Prime] Charlus97:
Ok. I'm sorry to reply to an old thread but I have a potential solution for the ones who are still having issues here :

I had the problem yesterday with a full stock TF201.

The problem was located in my network : I was conected on a Netgear router, directly bridged to my modem. I tried 10 times, dit a factory reset, nothing changed.

And then, I simply changed my Wifi network. I connected the pad directly to the Modem's Wifi and it worked fine, first attempt.

I had another TF201 and I tried again on the Netgear router (but there's no problem with the router itself, internet works fine), same problem, but with the Modem's Wifi, just fine, again.

So just an advice : Try with another wifi network (friend house, or anything), that might fix the problem for you ;)
[Asus  Eee Pad Transformer Prime] djibe89:
Hi guys,

HERE IS THE 100% WORKING SOLUTION.

For complete success to unlock bootloader, manually set date and time to local time (important++++),

then use Unlock V8 app : http://dlcdnet.asus.com/pub/ASUS/Eee.../Unlock_v8.rar

Done !
[Asus  Eee Pad Transformer Prime] Krysiul:
Hi, thanks for sharing this. Do you have TF300 or TF201? Which Android version? I have TF 201 and 4.1.1 JB and can't even install this package. It says "error while parsing package" after opening .apk. Have you had similar problem? Also, can you confirm that this is the file you've downloaded:

http://dlcdnet.asus.com/pub/ASUS/EeePAD/TF300T/Unlock_v8.rar

EDIT:

Ok, solved it. Turns out that if one uses Debloater it is necessary to revert all the changes (blocked packages etc.) to the original state. After doing so I have successfully unlocked the device.
[Asus  Eee Pad Transformer Prime] djibe89:
Hi, it worked for TF300 with Unlock v8 tool.

For TF201, use Unlock v6 tool for tf201 from this thread : https://xdaforums.com/transformer-prime/help/guide-tutorial-asus-transformer-prime-t3486237
[Asus  Eee Pad Transformer Prime] colostro:
Can you please better explain how you installed unlocker v8 in tf201? I have same issue
[Asus  Eee Pad Transformer Prime] Krysiul:
Thanks for the reply. Eventually, Unlock v6 worked for me.

I'm sorry, I was so excited about finally making this work that I haven't explained fully. Eventually I have used v6. This is what I did to make it work:

1. Installed Unlock tool v6.

2. Registered my Prime at Asus website: https://www.asus.com/support/Product/APRP/?lang=1033

3. Removed Google account from Prime, rebooted it.

4. Connected my device via Debloater:

https://xdaforums.com/android/software/debloater-remove-carrier-bloat-t2998294

and unblocked all the packages.

5. Unlocked my Asus in Unlock tool v6.

Notes:

In step 2, you don't need to provide the exact date of purchase. I didn't know the exact date and I'm not even sure if the year I've input is correct.

I'm not sure if step 3 is really necessary, but many people have written that it has helped them.

You can skip step 4 if you have never used Debloater. In my case this was probably the main reason why I had failed before because everything worked right after I've reverted all the changes made by this tool.

I haven't managed to install Unlock v8, but I did manage to install Unlock v7 for TF700T without problems:

http://dlcdnet.asus.com/pub/ASUS/EeePAD/TF700T/UnLock_Device_App_V7.apk

I don't know if using v7 is really safe, I tried to use it as a last resort, but eventually v6 has worked for me.

It took a lot of time and frustration before I was able to make it work, but I can tell you that it's worth it as I installed KatshMallow v29 ROM yesterday and this Prime is several times as fast as it was on stock. I wanted to buy a new tablet and don't feel I need it anymore.
[Asus  Eee Pad Transformer Prime] emmett.tsai:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later

in my case,

device: TF201

stock rom : 4.1.1-TW_epad

devices already root

I unlock success with following step:

use apktool (with apktool_2.2.2.jar) unpack UnLock_Device_App_V6.apk (apk from ASUS official website)

patch UnLock_Device_App_V6.patch ( https://github.com/EmmettTsai/TF201/blob/master/UnLock_Device_App_V6.patch)

use apktool repack to a new apk

sign the new apk with any key

here is my patched and signed apk : https://github.com/EmmettTsai/TF201/raw/master/UnLock_Device_App_V6_patched_03d5ca.apk

apk md5sum: 03d5ca400ca9459a6622c1767ead1043

remove google account

install new apk and launch it

agree and click "Press to unlock your device", continue dialog until see progress bar start

and then, adb command:

$ su
# am broadcast -a com.asus.unlock.intent.REGISTRATION --es registration_cpu_id "$(cat /sys/devices/platform/cardhu_misc/cardhu_chipid)" -n com.asus.dm/.c2dm.C2DMReceiver -f 0x10

check log, make sure unlock success:

D/DMC->VersionHandler( 9105): ***** bytes is TW-Transformer Prime TF201-TW_epad *****
D/DMC->VersionHandler( 9105): ***** bytes is 4.1.1-TW_epad-10.4.2.18-20121122..1.2 *****
D/DMC->VersionHandler( 9105): ***** bytes is 4.1.1-TW_epad-10.4.2.18-20121122..1.2 *****
W/DMC->DMService( 9105): ********** notify_start **********
W/DMC->DMService( 9105): mCurrentSessionType=DM, mCurrentSessionState=STARTED, lastError=ERROR_CODE_OK, SessionInitiator=com.asus.dm.c2dm.RegC2dmIdInitiator
W/DMC->DMService( 9105): ********** notify_end **********
D/DMC->DMService( 9105): state=C2DMRegSession: STARTED, lastError=ERROR_CODE_OK
I/TaskScheduler( 9105): ===================== unlock session complete ===============
I/TaskScheduler( 9105): ===================== Notify UnLock Successfully ===============

if success unlock, will have two output file (by step 2 patch):

/sdcard/data_mmcblk0p3 and /sdcard/data_mmcblk0p4

continue adb command:

Note: 1088 & 292 are bytes size of data_mmcblk0p3 & data_mmcblk0p4 in my device

# dd if=/sdcard/data_mmcblk0p3 of=/dev/block/mmcblk0p3 bs=1 count=1088
# dd if=/sdcard/data_mmcblk0p4 of=/dev/block/mmcblk0p4 bs=1 count=292
# reboot
[Asus  Eee Pad Transformer Prime] lightwaver:
apk please

would you be so kind and post your patched APK or a link to it for all of us? PLEAAASEEE!
[Asus  Eee Pad Transformer Prime] emmett.tsai:
Hi lightwaver,

here is the patched apk link

https://github.com/EmmettTsai/TF201/raw/master/UnLock_Device_App_V6_patched_03d5ca.apk

apk md5sum: 03d5ca400ca9459a6622c1767ead1043
[Asus  Eee Pad Transformer Prime] jimgb17:
Hi

how do we unlock our prime bootloader with this patched version do we need issue the adb command still? or can we just install the patched version ?

---------- Post added at 01:31 AM ---------- Previous post was at 01:30 AM ----------

Hi

how do we unlock our prime bootloader with this patched version do we need issue the adb command still? or can we just install the patched version ?
[Asus  Eee Pad Transformer Prime] jimgb17:
Hi all when i run command at step 8 i get

W/BroadcastQueue( 426): Permission Denial: broadcasting Intent { act=com.asus.unlock.intent.REGISTRATION flg=0x10 cmp=com.asus.dm/.c2dm.C2DMReceiver (has extras) } from null (pid=12521, uid=2000) requires com.google.android.c2dm.permission.SEND due to receiver com.asus.dm/com.asus.dm.c2dm.C2DMReceiver
D/AndroidRuntime(12521): Shutting down VM
I/AndroidRuntime(12521): NOTE: attach of thread 'Binder_2' failed

i would love to unlock my prim bootloader could anyone help?
[Asus  Eee Pad Transformer Prime] jimgb17:
Thanks for response...

I take it you have an sdcard in your prime i don't have a sdcard only the internal storage sdcard0

Is it possible to use internal storage?
[Asus  Eee Pad Transformer Prime] emmett.tsai:
I modify my patch in step 2, change:

/sdcard/data_mmcblk0p3 -> /sdcard0/data_mmcblk0p3
/sdcard/data_mmcblk0p4 -> /sdcard0/data_mmcblk0p4

and re-build apk, try this :

https://github.com/EmmettTsai/TF201/blob/master/UnLock_Device_App_V6_patched_sdcard0_80ecc9.apk
[Asus  Eee Pad Transformer Prime] jimgb17:
Hi

for some reason it not working for me..

its saying successful unlock but i am not getting the patch files

here is my adb logcat output...

---------- Post added at 12:24 PM ---------- Previous post was at 12:20 PM ----------

could my problem be because i have the missing serial problem after asus RMA
[Asus  Eee Pad Transformer Prime] Mr Abed:
Hello guys. I have the same problem, but my tablet model is Me302kl. Can anyone help me out or write me a code? Thanks
[Asus  Eee Pad Transformer Prime] dhruvthakkar1110:
dont worry reverting back to stock doesn't relock your bootloader even after coming back from custom to stock rom I also faced the issue of (unknown error may be a network issue) in Asus bootloader unlock tool I just simply flashed twrp recovery and it works for me when you used the unlock tool for the first time it unlocks your phones bootloader forever don't worry do try to flash the twrp recovery my phones model no is Asus zenfone max (z010d) and I think that it works in all Asus devices
[Asus  Eee Pad Transformer Prime] Sayan44:
I am getting this error in z010d while using the tool. I haven't unlocked the bootloader, can I directly flash twrp or is there any other method?
[Asus  Eee Pad Transformer Prime] paddycr:
If they need to have our new CPUID to fix this it makes me pessimistic that they will ever fix this. As simple as it may be to update a database matching this with serial numbers I just don't feel that they are going to be motivated enough to do it. It will have to be done on a case-by-case basis since it is not like changing a line of code - too much effort for no profit! I hope I am wrong. I would be willing to bet that the repair facilities have not been keeping good track of which mainboard has been put in which prime.

Where did you find the log that you posted? I wish I had thought about this before I RMA's and taken note of androidboot.serialno.
[Asus  Eee Pad Transformer Prime] dude2k5:
Logcat and command: dmesg > /mnt/sdcard/dmesg.txt
[Asus  Eee Pad Transformer Prime] tateg:
I unlocked a couple of months ago. Had hardware failure recently. RMA'd and fixed free by ASUS (even with the lack of warranty). Got it back with new mainboard and screen. now can't unlock. same error as everyone else. I asked if since it's now relocked, is it in warranty. Was told no. So I'm stuck with a locked device and no warranty.
[Asus  Eee Pad Transformer Prime] nhshah7:
They're so tricky lol but if they repaired your device for free, it seems as if you're still under warranty :)
[Asus  Eee Pad Transformer Prime] Ralganaziel:
I'm not giving you guys any answer but just a little support from the Infinity users : the same problem appears on some devices (the bootloader unlocker was released yesterday).

For now there are still no CWM or ROMs on it so it's not yet unbearable but on the coming weeks, you should see a lot of people complaining about it !

And thanks a lot for the serial tricks, it should help some people (mine was mistyped, C60 instead of C6O but it did not solve the issue unfortunately, so I only have to wait).
[Asus  Eee Pad Transformer Prime] Tempie007:
got mine back today from rma.

software was reset but i have no problems unlocking.

(repaired in czech eu)
[Asus  Eee Pad Transformer Prime] bASKOU:
I tried everything I could do, check the S/N register my tab on Asus, sync it with my pc and tried many different stuff but still nothing do. Only thing not yet tried is to contact Asus. But I don't have much hope about it. I'll try to send them my logcat attach to the mail and will see how it go.
[Asus  Eee Pad Transformer Prime] tsmt971@yahoo:
Read though this thread and found that the probability is RMA with changing the motherboard would cause the issue for the bootloader unlocked. I am going to RMA mine for the green camera and weak wifi issue. But I still want to unlock after the RMA. Man ASUS is so tricky and makes me hard to think what need to be done with the fully defective device.
[Asus  Eee Pad Transformer Prime] nhshah7:
Not entirely the case! My mobo was NOT changed. I even cknfirmed this with Tien. Someone also said that after an RMA in the Czech Republic, he was able to unlock.
[Asus  Eee Pad Transformer Prime] tsmt971@yahoo:
I would like to know what exact scenario that you guys have experienced with failing unlock after RMA.

- Case 1: RMA WITHOUT replacing the motherboard

1/ Prime was unlocked -> RMA -> It will be relocked by ASUS -> Try to unlock and it is fail.

2/ Prime was NOT unlocked -> RMA -> It is still locked -> Try to unlock it is fail.

- Case 2: RMA WITH replacing the motherboard

1/ Prime was unlocked -> RMA -> It will be relocked by ASUS -> Try to unlock and it is fail.

2/ Prime was NOT unlocked -> RMA -> It is still locked -> Try to unlock it is fail.

If you can share your case it would help us to narrow down the issue and also help people know what to do wheather RMA or not RMA.
[Asus  Eee Pad Transformer Prime] JmChile:
I cant unlock.

I have never sent my tablet for RMA

Did the serial trick but it still does not work

:(
[Asus  Eee Pad Transformer Prime] paddycr:
Case 2, #1. I think there is going to be a mix of all of these if I have been following this thread correctly...
[Asus  Eee Pad Transformer Prime] nhshah7:
Case 1 option 2 here.

Honestly, from what I've seen, I'm not sure this extra data would be helpful for Asus because they don't seem to care enough about this issue. Hopefully they prove me wrong though :(
[Asus  Eee Pad Transformer Prime] fract4l:
I would a member of case 2 option 1. I had my tablet unlocked but realized that there were one too many problems with it. I called up asus and eventually got an RMA#. When it was returned they had replaced the main board, the light sensor and the screen. I'm honestly not entirely sure why they just didn't give me another tablet at that rate. Either way I have the same tablet back with new parts and have been unsuccessful in any attempt at unlocking it. I haven't had the chance gather any further details about what is happening but I will hopefully get the chance in the next day or two.
[Asus  Eee Pad Transformer Prime] tsmt971@yahoo:
Almost situation is case 2 option 1. I am hopeless now and waiting for sometime that Asus can state this issue.
[Asus  Eee Pad Transformer Prime] dustinhxc:
Unlock

I bought my Tf201 PRIME online from someone who said they sent their tablet in to get the screen replaced. It had the plastic on the front and back when I recieved it from him. Updated my tablet to the newest firmware then I rooted with Debugfsroot18 and worked quick and easy! Then installed superuser and the unlock tool and it has the network error everytime I try to click ok. :[
[Asus  Eee Pad Transformer Prime] Supersaiyan.IV:
4 RMAs now,

They broke everything by changing the I/O board and LED screen in the 1st RMA. Couldn't unlock after that.

Next two RMAs were dickwaggling "data wipes" and "reflashing". Geez we can do that at home. Waste of Asus's money and resources.

Now they've changed the motherboard and Unlock Tool still doesn't work.

Feel like violently murdering Asus with my middle finger.

FIX THIS NOW.
[Asus  Eee Pad Transformer Prime] d3mone:
Same issue with a brand new Asus Infinity just out of the box. So no RMA, no root nothing. No OTA update and issue to unlock.

ASUS you can be sure that you will never see me again. Refund and bye bye Asus...
[Asus  Eee Pad Transformer Prime] Schrotty35:
I have the same issus on my Infinity. No OTA and No Unlock. I have Update to .26 manually.
[Asus  Eee Pad Transformer Prime] bASKOU:
Try to check your S/N on the OS and on your tab. The problem is maybe here. Not sure if the tf700 have this problem of S/N too.
[Asus  Eee Pad Transformer Prime] dude2k5:
Now, what if someone else "steals" your serial number? Will you get a different error or will you get this error? Maybe someone took ours! lol
[Asus  Eee Pad Transformer Prime] AdamHart612:
Got my tablet beginning of February. Charging port broke within a month. Took Asus over 50 days to get it back to me...I've used it maybe 10 hours or so total since buying it. Go to unlock it today (after months of leaving it in a drawer) and it fails. Ugh, craigslist it is. I dont game, at all, on my touchscreen devices and bought this for what I hoped would be a superior web browsing experience. Except wi-fi reception is so bad that browsing on my GNex is significantly faster. This tablet is useless for my needs. I literally could have wiped my ass with $650 dollars and received as much satisfaction as this tablet has given me. Hopefully someone on CL wants it. I'd be stoked if I can get enough for an N7 and another Catleap...

Tl;dr: RMA'd, rooted, unlock failed. Not sure if mobo was replaced during RMA.

Edit: worth mentioning that serial #s match, unlock was attempted through multiple wifi connections, and it doesn't give an "unknown error" but simply "unlock check failed, continue booting"
[Asus  Eee Pad Transformer Prime] bASKOU:
This can't be it, as your serial number should match with your CPUID, so if you don't have the good S/N that match with your cpuid it won't work.
[Asus  Eee Pad Transformer Prime] phil.o:
not sure, if my mobo was changed, but after RMA i got the serial-number-problem...so, prime was unlocked > RMA > relocked by ASUS > try 2 unlock again but it fails...

°°° tapa2talked °°°
[Asus  Eee Pad Transformer Prime] kokopuphz:
Case 2 type 2 here. Was locked before rma, still is and probably will be until something changes. :(
[Asus  Eee Pad Transformer Prime] jlholimon:
Forgive my ignorance

First Case 2 option 2, was locked, sent it for service (wasn't charging) decided to unlock, but just get the "An unknown error occurs, which may be a network connection issue, please try again later."

I have tried wiping, rooting, unrooting, downgrading the firmware with adb and a blob file, nothing works. I really want CM10.

I understand that the unlocker tool queries an Asus server, but is there some other method of unlocking the bootloader without the official tool? Such as using the adb interface under a rooted environment to overwrite the boot partition with CWM or TWRP? Could someone describe in more detail to me so I can understand how and why this isnt' working. I will run diagnostics and provide files for help if you can provide me with instructions on what to do.

Thank you,

Someone who is learning to hate Asus and the idiot subcontracted service company.
[Asus  Eee Pad Transformer Prime] nhshah7:
Unfortunately, there is no other way to unlock yet due to the encryption Asus used so its near impossible to crack without a massive brute force attack that will take way too long. We're at Asus' mercy now :(
[Asus  Eee Pad Transformer Prime] jlholimon:
Reasons for breakage

Second and third questions

Has Asus disclosed the unlocker isn't working, as I have not seen anything, but my searches may be limited? If so do you think they will fix it?

Does anyone have a detailed log of what the unlocker does so we maybe can view backtrack where the RMA/.28 firmware broke it?