yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] paddycr:
Its a real shame. My Prime was for fun, not work fortunately and a great deal of my time was spent flashing different ROMs and trying them out. I am certainly not saying that ASUS owes me anything and unfortunately I guess it is their prerogative to say they don't support the unlock tool. Unlike a lot of people on this forum I have really enjoyed owning my Prime and I think it is a great piece of hardware, but this leaves me no choice but to sell it. I will be listing it on Craig's List today :(
[Asus  Eee Pad Transformer Prime] Tempie007:
RMA'd mine today and i hope it will be unlockable on return ..... if not im RMAing it again because the device is not in its original state ....

if that does not work its for my GF or ebay and i get a samsung tablet and i will never buy asus again.. simple :thumbup:
[Asus  Eee Pad Transformer Prime] paddycr:
Has anyone been able to re-RMA'd for this unlockable bootloader issue? I would be *really* interested to know if anyone has done this successfully. I would be happy to pay to send it back and have it fixed but I suspect that they won't touch it again...
[Asus  Eee Pad Transformer Prime] Tempie007:
im wondering:

- are there people that RMA'd and got the device in original state -software wise?

- or if wiped, are there people that were able to unlock ( again ) ?

or am i simply screwed now i rma'd it??
[Asus  Eee Pad Transformer Prime] nhshah7:
Hey dude, I know you're upset and we all are too but this post is useless, off topic, and just blatantly rude, esp if someone from Asus decides to try to help us now (but yeah that's probably unlikely lol)

Can you respond to him asking if there is any testing we can do or if anyone from HQ can contact us?
[Asus  Eee Pad Transformer Prime] nhshah7:
Anyone here upgrade today and try unlocking? I read that the update includes a bootloader...not sure if that changes anything for us...
[Asus  Eee Pad Transformer Prime] mccahon:
http://xdaforums.com/showthread.php?t=2054986

Please let me know if everyone else is having this problem...
[Asus  Eee Pad Transformer Prime] joeguice:
I don't see an update from today. I have installed the update from 12/11 and it doesn't change the problem I have with unlocking or getting OTA updates.
[Asus  Eee Pad Transformer Prime] randalltroy:
just got my Prime back from RMA went in unlocked came back wiped locked and stock reloaded, any news on the unlocking front
[Asus  Eee Pad Transformer Prime] onionmad:
Sign me up for a fix too... got mine back from RMA a few weeks ago with a new motherboard but seeing as the SN is the same as before I'd always believed that my inability to unlock was caused by the ASUS servers already thinking I had done so but seems I might be wrong after all..

Utterly useless however, don't expect much of a fix to come any time soon form ASUS side but perhaps some other software, or maybe a modified instance of their own unlock tool could be used to bypass this verification step?:confused:
[Asus  Eee Pad Transformer Prime] captsakis:
same boat
[Asus  Eee Pad Transformer Prime] randalltroy:
Since mine was unlocked when it went in,and mine also had a motherboard replaced, it has to be related to previously being unlocked,because even on J.B the v6 unlock tool is working for people, but,i get the network error message

I should also add, i know theres a update available, and im not getting it, mine came back installed with .15 installed
[Asus  Eee Pad Transformer Prime] Moscow Desire:
Keep it Civil please

Lets keep things on a more civilized level for some of you posters. Use of bad language is not tolerated, even if you try to disguise it.

MD
[Asus  Eee Pad Transformer Prime] mccahon:
Lol please leave I am sure you do not have this huge issue with this scam of a company.
[Asus  Eee Pad Transformer Prime] onionmad:
Hmm... Mine was also returned with .15 kernel. Earlier today, reading through this thread I discovered quite a bunch of people saying they were unable to get the OTA update after RMA.

But then I had a quick peak at asus' download page for the TF201 to find out if i could manually down load it but what I saw ended my suspicion towards not being able to OTA.

What I saw there was that newer versions than the .15 that I'm currently running only were available for a few asian-based devices and not the WW version what I'm seeking which would explain why I'm not finding anything trying to OTA. :cowboy:

I left it there so I don't quite know if there really is a newer version available for WW and ASUS just didn't bother uploading it or if it just doesn't exist yet...

sorry for going a bit OT but hope someone can answer this for me :angel:
[Asus  Eee Pad Transformer Prime] mccahon:
Everyone needs to contact Asus and report back here with what they get. Please everyone push them to fix the issue at hand. I don't find it acceptable that I cannot even manually update now.
[Asus  Eee Pad Transformer Prime] pandaball:
The WW version of v10.4.2.18 is there... did you select 'Android' in the download tab?
[Asus  Eee Pad Transformer Prime] mccahon:
Well I opened an RMA today. I told them about the 22 error and all other issues. I wrote a 2 page letter expressing my worries and demands. I guess this is their last chance to redeem themselves. I mainly expressed that I cant unlock, root, OTA, and now I can not even manually update. I really hope that this is solved. I am tired of this paperweight.

---------- Post added at 12:45 PM ---------- Previous post was at 11:54 AM ----------

So I decided for the heck of it to try and update to a different sku(WW to be exact) and the update works fine first try. I then try to unlock and still unknown error, and then I try to flash the US fw back and guess what dead droid. What is up with this company? Do they know what they are doing?
[Asus  Eee Pad Transformer Prime] onionmad:
Oh well yes I can now confirm that it is.

Seems rather coincidental but I must have looked just before they added it to their page then since it was launched yesterday and I was looking yesterday morning :cowboy:

So I'll be able to just download from their page and install manually then, right?

Is this recommended? :cool:

Guess there's not much point in "waiting" for an exploit to be found which lets us unlock/root with third party software, no?
[Asus  Eee Pad Transformer Prime] randalltroy:
I am not going to go through the RMA process again, especially for something that Asus should be on top of.

This last RMA was very fast, and everything actually works, i have read the horror stories, and am not willing to risk it again.Our best hope I believe for our beleaguered tablets is some clever DEV finds a exploit, and we get to go back to root or your favorite custom rom , but I doubt anybody's working on it anymore, The prime had precious few devs in the first place, and quite a few of those have left.

I very much miss the performance and features of Androwook hairybean, light years ahead of stock

Considering everything, and Asus seemingly doing everything within their collective power to screw this particular tablet up, i aint holding my breath, anybody find it curious the nexus tablets are getting rave reviews, while the prime is being treated like the proverbial red headed step child
[Asus  Eee Pad Transformer Prime] oddysey:
hii... iam newbie ... my asus unlock now :D and i hope nothing bad happen
[Asus  Eee Pad Transformer Prime] giant25:
You just unlocked yours? What version of unlocker tool? Which tablet, OS , country? Where'd you buy it? Any info would be great.
[Asus  Eee Pad Transformer Prime] wasdf:
Asus suckssssssss!!

LOL

I can unlock my prime at first time I purchase it but after RMA it become "unknown error" :(

and it is Jelly Bean so i can't use ICS exploit to get root. *sigh*

is there any way to root without unlocking bootloader for JB or downgrade to ICS?
[Asus  Eee Pad Transformer Prime] mccahon:
Welcome to the club!
[Asus  Eee Pad Transformer Prime] nhshah7:
People say the unlock works on. JB too. And there probably is a way to root but no one has found it yet :p
[Asus  Eee Pad Transformer Prime] randalltroy:
I finally broke down and contacted Asus.

I am curious as to what the response will be
[Asus  Eee Pad Transformer Prime] mccahon:
Good luck. We all have tried, every time I get an un-readable response. It is like the company went through 1st grade then dropped out of school. It makes them look terrible. Just for laughs when asking why I cannot unlock here is what I got.

This is the exact reason why this company will fall. They simply are not educated and do not do their job at all. I tried to RMA but decided not to after hearing that ASUS promised to fix with RMA, but sent the device back in the same locked condition.
[Asus  Eee Pad Transformer Prime] randalltroy:
Well, i am absolutly expecting some total nonsense,but, on the other hand, I have spoke with a couple very knowledgable support people in the past.One of them actually told me, the best bet would be to unlock and go custom, boy, was he right

If this issue isnt fixed soon, My TFP will be going to Ebay or craigslist, as the performance of the stock software leaves very much to be desired, and i have my eye on a Nexus 10.

I will say though, Asus did authorize the replacement of the motherboard on my unlocked prime for free , and they didnt have to, so at least thanx for that
[Asus  Eee Pad Transformer Prime] joeguice:
My take is a little different. I'm not expecting anything for free. I'd love to be able fo pay them to fix this thing and let me do what I want with it. That means it has to be unlocked and rooted.
[Asus  Eee Pad Transformer Prime] randalltroy:
I was fully expecting to be charged for the repair, i was suprised i when i wasnt, and was even more suprised, the turn around time was one day, but, yeah, at this point i cant do O.T.A's or unlock, and i desperatly want to get off stock, in a very big way

MERRY CHRISTMAS XDA
[Asus  Eee Pad Transformer Prime] joeguice:
G

Yeah, same here. I knew the risks of unlocking and fully expected to be charged when I bricked the tablet. The 2nd time they sent me an RMA # (even though I didnt request it) was when I responded to my first with a statement that I couldnt unlock again. Because this was all that I said I was hopeful that since I got an RMA # that they'd be able to fix it. No such luck. They again shipped it back to me free of charge. Again, I'd love to just pay someone to unlock it and be on my way. Instead bad press is being generated, and how much must they be paying to keep shipping everyone's tablets back to them without fixing them.
[Asus  Eee Pad Transformer Prime] valentinrascu:
i sell this tablet and all my problems are gone....

Inviato dal mio GT-N7000 con Tapatalk 2
[Asus  Eee Pad Transformer Prime] randalltroy:
Well i got a response back,

Inquiring about my MAC adress.Which isnt pertinent at all.I requested a escalation to a higher level of support, we will see what happens
[Asus  Eee Pad Transformer Prime] kokopuphz:
The MAC address of your prime is actually very pertinent to the unlock app. Even getting to the point where they are inquiring about your MAC address is a step further into the investiigation on their side than what most people have been getting from their support about this issue.

The MAC address is used to check with their database, and only when it checks out, does it go to the unlock process.
[Asus  Eee Pad Transformer Prime] nhshah7:
Quick update on RMA's, refunds, and unlocking from Tien:
[Asus  Eee Pad Transformer Prime] TanKCR:
Infuriating

This is absolutely frustrating, after unlocking my prime I bricked it, and not a little brick I ended up sending it in, and of course having used the ASUS unlock tool they had tracked the fact and made me pay over 200 in repairs. When I got my Prime back it was back to stock, and incapable of being rooted, so I have no warranty because I had rooted it, but I can't root it because ASUS put the new image on it!!!!
[Asus  Eee Pad Transformer Prime] joeguice:
So maybe I should send mine in for a 3rd time and gamble another $30 in the hope of it being fixed and finally being able to get OTA updates (and more importantly for me, be able to unlock). I'd be up to $90 in shipping charges at that point which isn't an unreasonable price to pay for Asus to fix a tablet that I admit is no longer warrantied. I've said multiple times that I'd be willing to pay for someone to fix it. I just wish I knew an RMA would work this time and I wouldn't just be throwing that money away.

At this point I don't even use my Asus tablet any more. I used to use it daily, without fail, and because I recently bought a Samsumg Note phone, have been thinking of just washing my hands of Asus and moving toward a Galaxy Note tablet.
[Asus  Eee Pad Transformer Prime] nhshah7:
Go for it. Contact Tien and see if he can help you take care of shipping charges and setting up the RMA. Worst case, you end up with a refurb prime if they can't fix it.
[Asus  Eee Pad Transformer Prime] captsakis:
RMA ASUS CZECH -delivered today - waiting for the fix camera and to unlock :fingers-crossed:
[Asus  Eee Pad Transformer Prime] TanKCR:
Good for you, I guess maybe I am being stuborn, but I refuse to pay to ship my device back to Asus again, to fix what they broke!
[Asus  Eee Pad Transformer Prime] captsakis:
i am locked and i beleive unter quarantie
[Asus  Eee Pad Transformer Prime] richardmlea:
Are they going to unlock the bootloader for you? I would be willing to RMA mine (again) if I knew I could get it back unlocked. I still have 6 months guarantee left but I am happy to lose that to get it unlocked.
[Asus  Eee Pad Transformer Prime] nhshah7:
Lol no they don't do that
[Asus  Eee Pad Transformer Prime] Cobaltounet:
Unlock sucessfull.... at last

Hello,

I have been trying to unlock my prime several times over the last 2 weeks with the Asus unlocking tool... with no success. I was getting the infamous error:

An unknown error occurs, which may be a network connection issue.
Please wait and try again later

This morning I finally decided to open a ticket with the support. I was reaching for my serial number when, with the sudden inspiration, I decided to try the tool one more time. And SUCCESS ! It worked like a charm. My prime is now unlocked :)

FYI :

I was using the lastest JB update

I did a factory reset last week

This tablet was already RMA once for an unrelated issue (the prime was not charging anymore). I think I got a "new one" in the process.

Not sure if they changed something or if it was pure luck !

I hope this help.
[Asus  Eee Pad Transformer Prime] mccahon:
Don't get peoples hopes up, ASUS has changed nothing. Just cause you did not try the tool when you got your device back(BTW you would know if they replaced it because it would have a new serial) does not mean they changed anything.
[Asus  Eee Pad Transformer Prime] randalltroy:
No, they didnt change anything.

I just tried again, no dice, no go.

Asus wants me to send it back in, not going there.Nobody thats done it has had success that i have heard about.They inquired about my mac adress, then i requested a escalation, the supervisor said your serial is coming up as unlocked,then asked if i was sure it wasnt unlocked, i told him i was 1000% positive and that at this point RMA is the only option.I am stuck, no unlock or OTA`s

I guess its time to sell this POS

I have never been so unhappy, and frustrated with a device in my life.As a long time Asus fan, and customer, monitors, motherboards, sound cards, and other components. I haven't seen anything close to this kind of incompetence from them before, its surprising the way Asus has been handling this device, and very eye opening
[Asus  Eee Pad Transformer Prime] Cobaltounet:
You misunderstood me. I DID try the tool with the new device. Actually, only tried it with the new device. My RMA was month ago.

I am 100% positive that it was not working for me last week and it worked yesterday. Maybe their server was down when I tried the first 10 times... who knows!
[Asus  Eee Pad Transformer Prime] Ozark_8125:
Glad I read through this thread before sending it in for another RMA, which they recommended I do... it doesn't seem like anyone has gotten their device back unlockable after having it locked back down. I have the infinity and seems that its the same as the prime with the network error issue.

I remember back in the apple jailbreak days that you could redirect your host dns to change from gs.apple.com to another ip address with a good to go token... but sounds like that won't work in this situation.
[Asus  Eee Pad Transformer Prime] randalltroy:
Not that i have read about anyway, but, you have a infinity, not up on that device
[Asus  Eee Pad Transformer Prime] onionmad:
No, that's it you guys.

Gonna sell my TF201 and maybe get something that actually does what you expect it to with the money :p

sick of this thing and the pointless wait game that comes with it

Peace out! :eek:
[Asus  Eee Pad Transformer Prime] randalltroy:
Im going the same route.

Not getting answers from Asus, i am stuck with a unupdatable and unlockable device, with bad performance , and nonexistent support.
[Asus  Eee Pad Transformer Prime] TanKCR:
TIEN???

Hey all, I took a quick look at the ASUS_USA profile, which is supposed to be the profile that Tien is using, not sure if anyone has noticed, but no post have come from that account since September.
[Asus  Eee Pad Transformer Prime] isene:
Just had contact with ASUS the Netherlands in a Email:

Dutch / Nederlands

Google Translate English

To be clear: The bootloader is unlocked, but the OS isn't (this is what i read in the email)

I hope this helped you out guys, more e-mails comming.

I will keep posting progress.
[Asus  Eee Pad Transformer Prime] onionmad:
So wait a minute, does this mean we can say somehow root/flash custom roms even if the android OS is locked?

If not, please explain what, if anything, that message means for us all :)
[Asus  Eee Pad Transformer Prime] isene:
I think the bootloader is ''unlocked'' in the recovery, but the problem is the OS.

The OS part of it seems to be locked.

So there must be a Exploit/bug/glitch that can be used in advantage.

So, YES there is hope

I've send a new mail to Asus, let's wait for a reply.
[Asus  Eee Pad Transformer Prime] randalltroy:
Sounds like Asus B.S to me.:eek:
[Asus  Eee Pad Transformer Prime] onionmad:
Yes, please let us know what they reply :)
[Asus  Eee Pad Transformer Prime] SpeedV:
Says locked but have flashed custom rom

I have a custom rom on my prime, the .28 stock deodexed for unlocked recovery, and have flashed with no problem check my vid out on youtube search for Transformer TF201 .28 to JB help its the first one
[Asus  Eee Pad Transformer Prime] isene:
But tot flash te recovery the bootloader must be unlocked.....

And after this you can flash the rom
[Asus  Eee Pad Transformer Prime] TanKCR:
Check out this reply from ASUS, Hilarious!!!

:eek:

Mr. Roy,

I'm not aware of this, I have forwarded you email to one of our techs for assistance and as soon as I have a response I'll follow up w/ you ASAP.

Megan

ASUS

---------- Original Message ----------

From :

Sent : 1/7/2013 4:56:15 PM

To : "@asus.com"

Subject : RE: RE: RE: Re: <TSD>RMA: USG72A7347 [ID=RPTM20130103102175-010]

[CASEID=PTM20130107101375]

Megan, the exact problem is that now that I have received my device back the ASUS

Unlock Device Tool does not function. Whenever I run it I get the error “An unknown

error occurs, which may be a network connection issue. Please wait and try again

later.” This thread is a list of people with the exact same problem with their ASUS

TF201’s!!! http://xdaforums.com/showthread.php?t=1764917 are you

saying that ASUS has no knowledge that this problem exists???
[Asus  Eee Pad Transformer Prime] SpeedV:
Did you see my vid?

did you see my youtube vid....?....I have recovery, I have .28 deodexed for unlocked bootloder, I think i am locked, I want to unlock but cant. ??

any idea?
[Asus  Eee Pad Transformer Prime] isene:
Thats why we are Emailing and Calling Asus?
[Asus  Eee Pad Transformer Prime] SpeedV:
more info

i think that I am locked because I do not see the "device is unlocked" message when I boot, but I do have cwm recovery...is there a way for me to go back to 100% stock?

did you see my video: http://youtu.be/xCQP6O1NpAY

please check it out and see for yourself
[Asus  Eee Pad Transformer Prime] nhshah7:
HIGHLY unlikely
[Asus  Eee Pad Transformer Prime] nunyabiz:
Add me to the list

I sent my tablet for RMA in november for green screen camera, which i was going to live with, but then my screen wouldnt turn on so I sent it back. I got it back and experience frequent random reboots and then read a firmware update was available, but when I searched for firmware my prime said it was up to date. Thats weird because I always seem to get the updates quickly. So I manually updated to see if it fixed my reboot issues and it didnt. so this brought me to finally root my tablet to see if it would fix it, low and behold when I try to unlock i get the same error as stated here. I am so frustrated with this thing it isnt funny.
[Asus  Eee Pad Transformer Prime] SpeedV:
Did you see my vid..?

My video is my only thing that I have to prove myself....

I am as stuck as every one of you...

I just want to update to JB
[Asus  Eee Pad Transformer Prime] RapidCreek:
So I now have my Transformer Prime back from RMA service and the bootloader is locked I have the same error posted here. I have sent a email about the issue and will post if i have any updates. I was able to request that my unit not be updated to JB and to stay at ICS when at RMA after a Motherboard replacment. The unit came back with ICS 4.0.3 Build 9.4.2.21. Unit serviced at Grapevine, TX. So currently Im using the one click root option for my unit to do what i need.

Update

Still locked all replys from asus are as if i asked another question so i guess they are not going to do it will keep contacting them.

The Hard reset did not work. and My Network should be fine i unlocked the last unit on the same network.
[Asus  Eee Pad Transformer Prime] Fietspomp:
I've bought a prime on Ebay, fixed the screen with another Ebay one and next step was unlocking.

Unfortunately, I also got the "network error".

I've send an email to Asus, got a reply within 16 hours, stating the following:

So basically they can't give feedback on their own tools?

Haven't tried this BTW, and I don't know if anyone in the thread had the same answer from Asus.

The struggle continues :(
[Asus  Eee Pad Transformer Prime] isene:
I'm f*cking pissed now, they closed my case FFS.
[Asus  Eee Pad Transformer Prime] Fietspomp:
Update!

Mine's unlocked, thanks to a miracle I guess?

Maybe it's a fix, but this is what I did.

I wiped the tablet, like stated in 2 posts above.

Then when it booted I didn't add a Google account.

Then I started the unlocker, which then said: "You have no google account or pin"(Or whatever it said).

And now it's unlocked!

Don't know if this is a fix/bug/workaround/coincidence or whatever, but I thought I'd post it :)
[Asus  Eee Pad Transformer Prime] isene:
Ik ga nu proberen, heb asus net gebeld en die zeggen dat het probleem voortaan inderdaad bij google schijnt te liggen....

I'm going to try this now, called asus recently. They said it is a problem of google.

Edit: doesn't work.....

Edit 2: In some way they've put an locked android version on it...... but ASUS the Netherlands won't help you. They just blame Google.
[Asus  Eee Pad Transformer Prime] colostro:
Tried and didn't work for me. :mad:

Inviato dal mio Transformer Prime TF201 con Tapatalk 2
[Asus  Eee Pad Transformer Prime] Moscow Desire:
A Reminder

Just a reminder about pasting in conversations between yourselves and "ANY" person or tech rep.

It's against policy to publicly display real names and addresses. Please don't make me go in and edit names again. These tech support people do not make policy, and are only doing their jobs.

Also, profanity is not allowed, and there's no reason for it.

Thanks,

MD
[Asus  Eee Pad Transformer Prime] onionmad:
`Could any one be so kind to confirm this?

Would be awesome if it actually worked but I like many others feel it's not worth wiping our tabs in vane....