yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] JoeyMack47:
Horrible - I'm so frustrated

Bought my TF300T off a guy on swappa. Said it was never unlocked/rooted. I believe him. However, Asus says it's been RMA'd twice for system board issues. I cannot unlock the bootloader using the Asus tool (either v7 or v8) before and after the OTA to 4.2.1 from 4.1.2. And yes, I get OTA's.

I requested escalation today from the LiveChat rep who said he'd tried to help, but sadly could not because unlocking is not supported. I just keep trying the tool hoping that some fluke of whatever will let it happen. I am totally unwilling to go through this RMA process especially since my tablet is no longer under warranty.

What do I do? I can't afford another. I am still paying with mean looks from my wife for buying this one. It is unusable to me stock. IT's laggy, slow, bloated, etc...I have dug through so many threads, tried so many motochopperoneclickerunlocker utilities I am blue.

Help. <sigh>
[Asus  Eee Pad Transformer Prime] flueterflam:
Hey, sorry to hear. For the record, I know nothing about the differences between the TF201 and TF300, especially the software differences and technical problems of the TF300. Did you try asking about this in the TF300 forum?

Also, since you mentioned the motochopper root method, I will mention that it worked fine for me, even during the unlock problems. You might try wiping data and seeing if this solves any of the issues. It wouldn't fix the unlocking, however. Try emailing Tien (I believe it's in the first post...or just search for it in this forum), if you are in the US. I couldn't work with him, because I can't get US support for a non-US sku.

Sounds like you shouldn't try dealing with the LiveChat people. Emails seemed to have worked better for me. There is no way that my tablet could have been in warranty still. But, I emailed someone via my Asus account on their website. Seemed to get things going this time. However, I should mention that I tried it months ago and it went nowhere. Just keep trying to get in contact with different people. Eventually, you should get someone who doesn't care about the warranty and tries to help...hopefully!
[Asus  Eee Pad Transformer Prime] Redroth:
Received my tablet from RMA (the 4th one) bootloader still unlocked and Asus Unlock tool still give me the "Unknown error" It is really a BIG FU*(*% joke I am laughing outloud in my kitchen. Tien was involved in the RMA process and write a note to make sure they do the good job. The note on the RMA tell: (1) Please change mother board and (2) update MAC address so the customer will be able to unlock the device by himself". Which was exactly the good thing to do even if the change of the motherboard was not mandatory from my perspective. But the problem is they do the job in the wrong sequence so they start by updating my MAC in the database (I have the confirmation the update was performed successfully) and after that they change my motherboard :( so the MAC address on the tablet has changed consequently and didn't match with the database anymore. This is a big Joke. Hopefully I am not waiting anymore for that tablet I have bought another one. But a level 3 escalation technician communicates with me to confirm the job that has been done on the tablet and confirm that another RMA is mandatory to fix the bootloader issue (the 5th one). Again Asus would pay for the shipping and I will have nothing to pay at all for the repair but the tablet will out for other 2 weeks. The good point, the representative tell me that they fix the process so now they will systematly update the MAC address in the database each time a new motherboard is installed on that kind of tablet (difficult to believe but that's what he said...). I will let you know when the tablet will be back. I have no more hopes but I have bet few bucks with a friends that makes that big joke even more funny.

P.S. sorry for my bad english
[Asus  Eee Pad Transformer Prime] nico42:
I have also recieved back my TF201 from RMA today for the impossibility to unlock with the tool "Asus Device Tool".

On the ASUS Service Repair Report it is written :

Problem/Sympton:

System hang up

ECN, ECR, ARN rework request

Replaced Part:

USB cable docking 40PIN (:eek: I think they like to do jokes)

Service Reason/Action:

(Nothing)

Customer Feedback:

can't unlock the bootloader Boot/OS:Hangs during startup/ OS unstable

Don't really no what to think about their report.

So I tried to Flash TWRP with the "[How To]TF201 Flash TWRP on Jellybean and Root" from hx4700 Killer here but when I reboot nothing is installed.

I also tried to flash a ROM which included the recovery like "[ROM] WW Stock Jelly Bean 10.4.2.15 - for unlocked devices" of redvirus here but it also failed during the fastboot -i 0x0b05 flash system blob. I have to send back the original blob from Asus.

So I called Asus France and they sent me back the RMA link to send the tab. (again my tab will cross Europe : France -> Germany -> Slovakia -> Czech Republic (I not jealous I did this trip last summer)).

By the way to you know what mean "ECN, ECR, ARN rework request" because if it is to reset the tab in their database it is not have been done.

I am not sure that an other RMA will solve the problem but I will give a try. I am not under warranty it is strange that they accept the RMA.
[Asus  Eee Pad Transformer Prime] nhshah7:
[MENTION=1489657]nico42[/MENTION] you can't flash twrp or roms before unlocking. it just won't work. with that said, I hope asus figures out what's wrong with your tablet and you can get it unlocked! I was SO close to selling my tab before I was finally able to unlock. it's a different tablet now, but that's only if you're able to unlock. wish you the best!
[Asus  Eee Pad Transformer Prime] nhshah7:
The black screen you see when you first power on will say in the top left corner that the device is unlocked.
[Asus  Eee Pad Transformer Prime] AlphaDog_NL:
It's back.

It works

Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!

Perhaps update the first post with this?
[Asus  Eee Pad Transformer Prime] Redroth:
I've received my prime yesterday, it was my 5th RMA for that device and when I tried to unlock the bootloader IT WORKS... Next step TWRP installation and flash a custom ROM.
[Asus  Eee Pad Transformer Prime] randalltroy:
glad it worked out for you.

Asus offered to pay for shipping and charge me to fix the unlock error, after about 2 months of crap.

SCREW THAT.I AM NOT PAYING FOR A PROBLEM THEY CREATED

I am done with Asus, and a buying a new tablet tomorrow, lots of options out there now,with companies that actually support their products.
[Asus  Eee Pad Transformer Prime] jass4752:
thanks
[Asus  Eee Pad Transformer Prime] jynlude:
anyone know if Tien is still answering his e-mails regarding this matter? Last week, I tried unlocking, but came up against the unknown error. I emailed him, but no word or acknowledgement so far. Do I have any options on unlocking using other methods now?

*edit, disregard...tried again yesterday and worked for some reason :) now to figure out the rest of the stuff i should do...
[Asus  Eee Pad Transformer Prime] dklue:
Unlock Fix

I have emailed him also, and chatted with Asus about this, they said they would get back with me, I had RMA'd mine, they replaced

the motherboard and batteries, it was unlocked when I sent it to them, it came back locked, when I talked to them Asus said it was

shown as unlocked on their database or wherever they store this information. I am still waiting on something.....:crying:
[Asus  Eee Pad Transformer Prime] spider623:
i'm not in the states but now that i know it i will give it a shot
[Asus  Eee Pad Transformer Prime] squidlr:
The poll should have had an extra option - "unlocked with issues".

I tried constantly over three days and the TF201 eventually unlocked, after receiving various messages such as 'unknown error' and 'try again later'.
[Asus  Eee Pad Transformer Prime] j4s2c2vr:
Today reported my PRIME to repair this problem too.

I asked also to slightly loosened the screws from the screen backlight to reduce leakage...

We will see in what condition it will returns.

Fingers crossed it will help to unlock my tab.
[Asus  Eee Pad Transformer Prime] spider623:
Why did you rma it for a server side error?
[Asus  Eee Pad Transformer Prime] j4s2c2vr:
Reading the all topic, I realized that with the RMA service, they are able to solve this problem with unlocking the bootloader.

If it does not, You are right it actually does not make sense assumed RMA, but how do you get help from support then?

I want to release my ASUS !!! ; (

But perhaps the problem depends on the MAC address.

The only option is to add it to the server, if the server is running ofcourse.

Change of mac address, which is really the change of the main board :/

What i supposed to do ?

Regards

P.
[Asus  Eee Pad Transformer Prime] j4s2c2vr:
At the beginning sorry for my English :D

My tablet came back yesterday from the service in Poland.

I am impressed, what they have done :]

The only thing that is not done is ICS , the tablet came with the latest soft, we can find on the ASUS website.

Most importantly, what I never dreamed is... screen replacement!

I had broken off the upper left corner , so that the crack started on the left edge and went up to the top . Some 2cm2 surface. In general, do not even marked in the RMA to do something about it.

I askeg them only to allow me to unlock the bootloader with the official ASUS tool. I also added a request to loosen the display screws to reduce backlight leakage . Just in case he argued that the application is unfounded :]

The report repair: replace the motherboard and display!

I rub my eyes in surprise :]

Yes , that's right ! new display with foil on the surface.

I got a practically new PRIME in the old body :]

About bootloader ...

The first attempts were unsuccessful.

But there appeared no longer unknown connection error.

I had a problem with the registration google account.

After several failed attempts, including a factory reset twice.

I thought a moment and removed Google Account from the tablet.

Then I started the unlocker once again, and it was a success :]

Now Im a happy owner of ,almost new, unlocked PRIME !!!

All the process take something about 7days.

I create RMA on the 16th october, UPS pick up package next day.

And I recive my PRIME yesterday 23th october.

Regards

PS. If somebody want to try RMA, maybe can try run the unlock app without the google account on the tablet.

Maybe there is no need to connect to their servers for doing that.
[Asus  Eee Pad Transformer Prime] InsaneNutter:
So i'm guessing their's not much i can do?

My prime is on the Asus 4.1.1 update and has been rooted for well over a year, i've never sent it back to Asus or anything. Even tried un-rooting it with no luck.
[Asus  Eee Pad Transformer Prime] InsaneNutter:
I managed to unlock my device in the end, i had it connected with a USB ethernet adaptor updating my apps. After that i finished i tried to unlock it, however the unlock tool told me it could not find a network connection. So i disabled the ethernet adaptor in the primes settings menu, disconnected it, enabled Wi-fi again and ran the unlock tool.

Almost instantly it asked me to enter my Google account password [i had to create a per app password as i hard two factor authentication enabled] after that i entered the password and my prime unlocked fine.

Don't know if it something i did, or if the Asus server just happened to be up / working, however after trying many times yesterday morning, my first random try in the evening unlocked my prime fine.

I have now unlocked, saved my blobs, enabled accesss to nvflash as shown here: Asus Transformer Prime TF201 Unlock, Backup Blobs and Enable nvFlash

Really not too sure if the whole USB ethernet adaptor had anything to do with it, the Asus servers did not appear to be down when it failed in the morning though.
[Asus  Eee Pad Transformer Prime] DroidXero:
I was having the infamous Unknown Error problem up until just now.

The last few days, I've had a lot of back and forward with Asus via email (I even opened 2 support requests under different email addresses to try and speed things up a little), and to be fair to them they have been very helpful.

My suggestion to anyone unable to unlock is this, and this is what finally fixed it for me:

1) Mention NOTHING about unlocking your boot loader - you'll only get the usual "we don't support that" spiel. Instead tell them that you cant use Device Tracker due to it not recognising your Serial number, and you also cannot receive OTA updates.

2) Give them your serial number and WiFi MAC address and ask them if they will send it to HQ (who deal with serials and server backend), and update the server with those details.

It took a couple of days for them to get back to me after I sent that, but the reply was that they had updated the server and I should try Device Tracker again and also check for OTA.

Did I hell...went straight to the Unlock Tool and...NO MORE UNKNOWN ERROR!

I now have an unlocked boot loader and have just flashed TWRP. Now for the fun stuff!

Give my suggestions a try and see if it helps you out, other than having to wait a couple of days between emails it was relatively painless.
[Asus  Eee Pad Transformer Prime] morph1us:
I can not unlock (since my mainboard was swapped month ago, but they installed a 64 GByte board for my 32 GByte I sent in).

So after following this thread, yesterday I opened a ticket to support that Device Tracker is not working... Today they replied that MAC is not matching SerialNr in system (I sent a screenshot with Serial and Mac). So the German tech support representative wrote to be, that he will try to fix this, but I might have to RMA the device (for Asus to update the database...) So, keep fingers crossed!

to be continued...

Gesendet von meinem Nexus 4 mit Tapatalk
[Asus  Eee Pad Transformer Prime] mingnon:
Unable to unlock, infamous error message, email technical support (in Australia).

Was asked to supply WIFI Mac address and Bluetooth Mac address

2 days later email recieved back asking to try it now.

viol;a it works.
[Asus  Eee Pad Transformer Prime] spudthedestroyer:
Unlocked first time, with a new motherboard (US) installed in a tablet from the UK, followed this guide:

matthill.eu/android/transformer-prime-tf201-jellybean-nvflash/
[Asus  Eee Pad Transformer Prime] isene:
Got mine unlocked

I got my prime ulocked => installed NVFLASH => AndrowookHairybean.

Had contact with asus about i coudn't update and use device tracker.

They needed my Serial number and Wi-Fi MAC, so i gave it to them. They've

send it to HQ a few day later they replied, that i could try. So i 'tried'' but instead

i go directly to Device Unlocker, and it worked :D

Installed NVFLASH (Just in Case)

Installed Androwook (Smooth as butter)

DROIDXERO THANKS :D
[Asus  Eee Pad Transformer Prime] nico42:
Hi,

It seems that it change from where you ask or call. As for me in France it's the services from Frankfurt (Germany).

I was in fight since 1 month with them to RMA again. It's will be the 5th time that my tablet does the trip to Brno, Czech Republic.

The last RMA (the 4th) 2 months ago they changed the motherboard but it's changed nothing as they don't update their database.

They just tell that they will fix the problem I started to report to them 1 year ago. The people in Frankfurt are always nice (cristina_nastasi or amelia_violeta) but the problem is never fixed.

At least I see there is some hope if it's working for other pepole.
[Asus  Eee Pad Transformer Prime] isene:
Nico,

Just don't mention where you are from, i've did it in English.

Never mentioned i was Dutch, and they've never asked a single

thing about that.

So try your luck with an other email adress?
[Asus  Eee Pad Transformer Prime] morph1us:
So my TF201 is back from RMA. They replaced the 64GB Mainboard with the 32GB variant that I brought originally (did not boot was mentioned on the repair letter; I did not charge that device prior RMA).

Nevertheless the unlocker works like a charm and now I am on CM 11...

Thanks for the tip with RMA'ing the device tracker - which in turn I do not really need...

Gesendet von meinem Nexus 4 mit Tapatalk
[Asus  Eee Pad Transformer Prime] spider623:
Not prime but tf300tg, I contacted Asus Greece and Cyprus today and turns out that after the RMA in the chez service center that IMEI changed and they didn't update it on the server, note I just told them that I can't unlocked and they asked me the numbers, the problem seems to be a technician that is lazy
[Asus  Eee Pad Transformer Prime] Soul TKR:
E-mail Sent!
[Asus  Eee Pad Transformer Prime] nico42:
So my TF201 is back from RMA ! After 20 days of RMA.

I see on the repport Problem/Sympton : Firmware Issue so I think great they did some thing.

Well NO after installing the Unlock Tool I still get the "Unknown Error"

I will try as you said isene to try with a different email and not to mention the Unlock Tool.

--- Edit 13/02/14 ----

After sending two emails in english (one from gmail and outlook) to the techsupport :

"Hello,

After a RMA and a change of the motherboard I can't update and use device tracker.

Thanks."

Both emails replied in french by the same technician :

"Veuillez noter que votre dossier a été soumis à notre hiérarchie. "

"Please note that your application has been submitted to our hierarchy."

Two weeks later I try the Unlock Tool and boum it asks my google password then restart.

On the boot screen I see "The device is Unlock." What a relief!

30min later NvFlash -> install Cyanogen 11 -> Me happy :D

Thanks for the support of the xda forum people.

(Thanks to Asus for a wonderful journey of nearly 2 years and 58 emails (DHL, Asus France and the 8 technicians from Asus))
[Asus  Eee Pad Transformer Prime] nabil alami:
so currently on 10.4.2.18.....i should just email the tech support? Tablet hasnt been to RMA

Thanks
[Asus  Eee Pad Transformer Prime] nico42:
Worked for quiet a lot of people so it should work. You must send emails (here) and wait and try the Unlock Tool.

However do like Isene said do not mention the unlock problem :
[Asus  Eee Pad Transformer Prime] nabil alami:
thanks, but finally got it working and got it unlocked....thanks anyways
[Asus  Eee Pad Transformer Prime] billycar11:
I never had a problem unlocking
[Asus  Eee Pad Transformer Prime] dyslexicanarchis:
Any new suggestions for the network error

I've got JB installed after RMA and am having the same network issue. I've tried to contact cl-tien as per the first page but have not received a response. I would really like to update this device.

I would really appreciate some advice as to how to get this working.

Thanks in advance!
[Asus  Eee Pad Transformer Prime] nico42:
Hi,

The only way is to contact Asus via their website contact form ( https://vip.asus.com/VIP2/Services/QuestionForm ) .

I don't know where you are from but at least in Europe they reply quickly (1-2 days).
[Asus  Eee Pad Transformer Prime] Shawn1368:
Is this email address still active? Please Me!

Please help me unlock my device! My device was RMA'ed and my Mother Board was changed and now I can't unlock. Please help? I'm not sure if the email (cl-tien@asus.com) is still working? If not is there a different email to use?
[Asus  Eee Pad Transformer Prime] nico42:
Are you in US or Europe? (Or elsewhere?)

I have only the adresses for Europe.
[Asus  Eee Pad Transformer Prime] luigui:
Hi, I wrote this email but I have not received any response, what other way can I use to send the information to you help me?

Thank you very much.
[Asus  Eee Pad Transformer Prime] nhshah7:
Hi,

I haven't been in touch with Tien in over a year. I would try the regular asus customer support email for your region (if you're in the US vs Europe, etc) and share this information with them and what needs to happen. Good luck!
[Asus  Eee Pad Transformer Prime] chodzik:
Could somebody me with unlock my TF201 device, please? I contacted with Asus support in Poland but without any results. My device was in service and it's motherboard was changed. It is some another way to fix RMA problem and unlock my tablet?
[Asus  Eee Pad Transformer Prime] didier74:
Good evening,

does any one of you know how to unlock the prime if it just boots in fastboot mode (and not through android anymore) please ?

thank you.
[Asus  Eee Pad Transformer Prime] hal2100:
Does anyone know if the support will still help us? I had an attempt this summer but They were unable to help, they said everything is right in their databases.
[Asus  Eee Pad Transformer Prime] Jaka57:
Same happened in my country. The guy who is responsible for Eastern Europe said the same. I wonder if they really know what to do in their databases?

I believe they don't.
[Asus  Eee Pad Transformer Prime] PointyUK:
I know this is an old device and thread but I decided to try and breathe some life into my TF201, which has hardly been used since I bought it a few years ago. When trying the Asus Unlock tool I get the dreaded "an unknown error occurs, which may be a network connection issue. Please wait and try again later" error. I also cannot get the device tracker to work (although it did work previously) and I am assuming I am not getting OTA updates (current build is WW_epad-10.4.2.15-20120917).

The device has been sent back for RMA twice and the second time they replaced the motherboard., so I am assuming this is the MAC address problem. I have contacted support, but based on previous experience I am not too hopeful of a successful outcome.

I will update this thread when I get a reply.
[Asus  Eee Pad Transformer Prime] PointyUK:
Got a response from Asus, pretty much what I was expecting...

I have told them that I think the problem is their end and we'll see what happens next.
[Asus  Eee Pad Transformer Prime] strategus:
I don't want to burst your bubble, but this probably isn't going to end well for you.

I've been in the same boat for a long time now. I bought the Prime almost at launch and endured all of the silliness throughout, from crappy WiFi, terrible I/O performance, non-existent GPS, goofy "dongles", and the inability to unlock it.

(Tien, however, seemed genuinely interested in helping throughout during his watch -- so I can't fault him for that. But the company behind him continuously came across as very disorganized.)

I also RMA'ed my tablet twice, once specifically for the unlocking issues. Both time the tablet came back no better than before and with dust under the screen (which is SUPER annoying).

I know other people have gotten reasonable lifespan from their Primes through unlocking and ROMs. But I'm stuck without that option.

It's unfortunate because I used to be a big supporter of Asus. But now as I look for a replacement for my infuriating $500 device, I just skip right over anything Asus and look at other brands.

S.
[Asus  Eee Pad Transformer Prime] PointyUK:
I know exactly what you are saying. I have been an Asus fan for 15 years since I built my first system using one of their motherboards. For 5 years I was an Asus partner when I had my repair shop, and would only use their motherboards in all my new builds and repairs. This prime has been a disaster though, like you, I bought mine on launch and for the first 6 months put up with the constant app crashing thinking it would be fixed with a firmware update. Eventually I sent it in for RMA, when it came back, the documents said they had changed the USB connector. WTF? did they actually read the description of the problem or test it? Within 5 minutes of me testing it, it crashed, so I sent it back again. This time they replaced the motherboard and to be fair it has been okay since. I have however always found it very slow and painful to use. Recently I wiped the dust off it and thought maybe I could breathe some new life into it with a custom ROM, but it's not looking good.

I seriously doubt I will buy another Asus product again after this.

Regards,

Les