yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] sahilcc7:
I called the actual technicians at the service center yesterday about the problem. They said they're still waiting on ASUS to send out a fix. He wanted me to send in the tablet again (3rd time round) and they will run some software and send details to ASUS. I said I cannot do it right now because I need the tablet. I did ask him to let me know when ASUS does have a fix.

He called me today and said ASUS has found a fix and told me to send the device in so they can run the software to retrieve details which can be sent to ASUS and then my unlocking problem will be fixed. I'm not gonna send it in right away, but will in a few weeks..if they provide shipping coz they pretty much stuffed it up. So looks like there is a solution and the only way to get your device unlocked is to RMA it.

Looks like the techs have some knowledge about it. The people who answer the phone don't know anything.. at least these techs helped a bit.

I wish they could fix it by using the mac address/serial and not have to send the device in...
[Asus  Eee Pad Transformer Prime] lamboboy732:
That's what I expected. I will wait a bit also then attempt to get shipping covered by Asus as well since I have sent mine in at my expense so many times already. Hopefully its a real fix this time too, not just a let's throw in a new main board because that fixes everything on these tablets. If anyone does send theirs in sooner let us know how it goes.
[Asus  Eee Pad Transformer Prime] Redroth:
I was just wondering why Asus are not able to fix our tablet without an RMA if we provides the same informations that Tien was asking. If it has worked for people that was included in the list sent by Tien why Asus absolutly need an RMA to fix unlock our tablet? It should be easy just to collect the information and process the fix the mac address in the registry from Asus...
[Asus  Eee Pad Transformer Prime] lamboboy732:
Two words you used in the same sentence that don't belong together Asus and easy. They are the most nonsensical company I have ever dealt with. Their solution to everything is always RMA, even if a cheaper solution for both parties exists. I was told in email that there is absolutely no way this is being done online and that RMA can possibly fix it, they may or may not know about the problem. I'm holding off on RMA for now in hopes of the slim chance that an online method becomes available again. :fingers-crossed: :( :fingers-crossed:
[Asus  Eee Pad Transformer Prime] DaLongTjeu:
For a year now I've been a disappointed TF201 owner. I had root at first, but after the OTA to 4.1.1 I lost root and could not recover it.

Ever since my TFP has hardly been used because it was just too glitchy and slow. I send multiple emails to Asus support in the Netherlands (where I live, but I bought my TFP in Malaysia so it's a WW-version), without any result. In the end, I gave up.

But recently I successfully re-rooted my device using the Motochopper tool. This made me very happy because now I was able to apply certain root tweaks which blew new life into the very expensive paperweight.

I decided to give unlocking another try, but it failed on me, giving me the ol' 'network error'. Having read this thread, I contacted my ASUS-support guy again, asking for another attempt from his end to try to modify some data on the server. He asked me for a screenshot containing the status information (serial no. etc) which I send him. He promised me he would send it to Taiwan, where they would change some stuff on the server.

Today he contacted me and asked if I could try to unlock again. Here's the message:

"I had contact with our head office in Taiwan and they changed some data in there system. Can you please try again the unlock-tool to find out if this works ? Please let us know the result.

If you have any further question, please don't hesitate to contact Asus Technical Support again.

Kind regards,

Mark

Asus TSD"

And holy smokes! It worked. I'm now rooted and

unlocked

, and getting ready to flash Androwook! :laugh:

So I guess what I'm saying is: contact ASUS support and sent them a screenshot containing the 'status info' of your TFP (serial no etc), and ask them to send it to the guys in Taiwan where they fiddle with some data on their system. Might work, you never know.
[Asus  Eee Pad Transformer Prime] willoxx:
I bought my tablet In march 2012 which mean I'm now out of warranty.

The MAC address changing solution did not work for me.

So what's left ? I can't send for a RMA since my warranty as expired.

At that point, I feel Asus should step up an offer a refurb tablet for the people still afflicted with the unknown error.

The joke lasted long enough....
[Asus  Eee Pad Transformer Prime] lamboboy732:
May be sending it to RMA soon, waiting on email for additional info as to what needs to be fixed when the tablet is sent in.
[Asus  Eee Pad Transformer Prime] sahilcc7:
I saw a post by flumpster saying one guy sent his prime in to RMA with a note saying please flash ICS on it. Came back with ICS.

When I send my Prime in to fix the unlock issue I'll write a note on the tablet saying "Please downgrade the firmware to ICS...." and make up something like 'I prefer ICS over JB' or 'There are some apps that only work with ICS'. I want ICS so I can use NVFlash and make my Prime unbrickable :D

Fixed unlock issue + NVFlash == WIN!

If anyone else is sending there Prime in now, write a note saying downgrade to ICS firmware and see if they do it. I'm sure they have the tools to do so.
[Asus  Eee Pad Transformer Prime] nhshah7:
Wow if that's true, that is genius!
[Asus  Eee Pad Transformer Prime] sahilcc7:
Called ASUS. Now they said they will send data to ASUS HQ and then ship it back to me when they receive a reply that fix has been done at HQ.I hope this process does not take long... They told me that they cannot test whether unlock works - they can only wait for a reply from ASUS to see if it has been fixed at their end.

Also, I told them to put ICS on it. Apparently the technician said unlock tool only works on JB only..i knew they would try lying to me. Then I said the ASUS site says ICS only. They

agreed to install ICS

on it. Now to see if they will...

And I managed to get free shipping. Will be sending it out on Tuesday. I'm hoping it doesn't take long and that they'll actually *FIX* it. NvFlash and no unlocking issues will be sweet!
[Asus  Eee Pad Transformer Prime] Redroth:
I was not sure to ship it back for an 3rd RMA to get the unlocking issue fixed but if I can get a free shipping arrangment and they agree to downgrade my device to ICS so I'll be able to NVFlash it, I think I'll do it. I just hope it will work this time...
[Asus  Eee Pad Transformer Prime] sahilcc7:
Sent my device today. I put a note between the tablet and the keyboard saying downgrade to ICS and fix unlock issue.

Let's hope they fix everything this time.
[Asus  Eee Pad Transformer Prime] sahilcc7:
Does someone want to try this? http://xdaforums.com/showthread.php?t=2187777&page=2
[Asus  Eee Pad Transformer Prime] AlphaDog_NL:
Hmm, that seems worth a shot. I got the same invalid serial error, so I submitted a ticket on the Dutch support site... Let's see if they tell me to search on Google for a solution again.
[Asus  Eee Pad Transformer Prime] simmer:
Two weeks ago i submitted a ticket to the Dutch support that i had a <unknown> serial after RMA and not able to update my tablet via the Settings menu.

Yesterday i recieved my tablet back, downloaded the unlock tool, crossed my fingers and....My TF201 is unlocked again!

Maybe you can use it for your ticket to the dutch support.

Greetings, Simmer
[Asus  Eee Pad Transformer Prime] AlphaDog_NL:
Whoo! Progress! As expected, they can't figure out what's going on, so they sent my info to the Taiwan HQ to see what's going on... This might just work... I'll keep you posted!
[Asus  Eee Pad Transformer Prime] sahilcc7:
RMA said my info has been sent to ASUS. They are waiting on a reply.
[Asus  Eee Pad Transformer Prime] sahilcc7:
Got my Prime back today. After 9 days... It's been flashed to ICS, and unlock tool works! YAY!

I don't know what to do now though lol
[Asus  Eee Pad Transformer Prime] nhshah7:
congrats!!!! :)

flash TWRP 2.5 and install androwook (disclaimer: rom choice varies by person). you'll never look back :)
[Asus  Eee Pad Transformer Prime] sahilcc7:
Use NVFlash before right? Can you flash twrp 2.5 while on ICS and install androwook while on ICS?
[Asus  Eee Pad Transformer Prime] nhshah7:
oh yeah if you're on ICS then definitely! i'm fairly certain you can do twrp 2.5 on ICS, not sure why you wouldn't be able to. and yeah follow instructions on the androwook OP because you'll have to flash a modified TWRP version.
[Asus  Eee Pad Transformer Prime] sahilcc7:
Looks like I can't use NVFlash...According to this video: http://www.youtube.com/watch?v=dghGX3NjJaE

I get the same error. How can I upgrade to JB now?
[Asus  Eee Pad Transformer Prime] Redroth:
That quite encouraging for your device now that it is back to ICS and unlocked. I will wait to see how you manage to upgrade to JB an then send my device for the third RMA and hope I will have the same luck as you. To bad it is not possible to NVFlash...
[Asus  Eee Pad Transformer Prime] agt7575:
I, too, can not unlock my TF300T with the Version 8 unlock tool on the Asus website.. After researching why, I discovered that during the last RMA Asus tech changed my motherboard, thus, changing the MAC ID for the tablet. This wouldn't be a problem, per se, but they never updated their system to show the new MAC ID or my devise, (they still have the old MAC ID listed for my system in their network). I am assuming that this discrepancy is what is keeping me from unlocking my devise. ASUS tech confirmed this by checking the RMA they had listed with what my tablet has listed, and they were different)

I called support and they said that this issue requires another RMA (I have to return the tablet via RMA to them for them to update their system? I asked them this and they stated that its "much more complicated than that".. ok, whatever... ) So, HOPEFULLY this fixes the problem and i no longer have to RMA this tablet, which has been in Asus tech's hands for most of 2013 with repairs.

Has anyone else had this exact problem? Has RMA'ing back to Asus solved the problem?

---------- Post added at 10:31 AM ---------- Previous post was at 10:27 AM ----------

Any luck in your endeavors to have this issue resolved? I am having the same issues with unlocking my TF300T and would like to know if/how I can get this tablet unlocked. THanks
[Asus  Eee Pad Transformer Prime] sahilcc7:
I am now running Androwook 2.2 on my Prime. NVFlash wouldn't work for some weird reason..but it might work for others. It's worth sending your device in for another RMA and having the unlock issue fixed. I easily upgraded mine to JB by downloading the JB firmware from ASUS site and inserting SD card. It installed fine and put me on JB bootloader. From there I flashed TWRP 2.5. Then I followed the instructions on the Androwook thread to get 4.2 on my device. Running very nicely now.

I doubt the whole method of fixing is any more complicated then sending the serial and MAC to ASUS and have them update it on their servers... The devices Tien fixed were not sent in..
[Asus  Eee Pad Transformer Prime] Redroth:
Ok time for me for a third RMA, will try the downgrade to see if I can NVFlash but have no big hopes... I will let you know if it work
[Asus  Eee Pad Transformer Prime] randalltroy:
I basically got the "F" off from both Tien and Asus.

If they were going to fix some people's, then they should have fixed them all.Its pure "BS"
[Asus  Eee Pad Transformer Prime] Tableuraz:
F*** Asus !

Well, I had to send my TF300T to RMA because it was freezing from time to time, on the RMA report it's written that they changed touchscreen, some internal PCB and updated the firmware...

"Great !" I though...

Well, they did not "update" the firmware, they DOWNGRADED it.....

I sent a tablet running 4.2.2 and now it's running 4.1.1 and I still can't get OTA nor bootloader unlock, this is driving me crazy !!! :mad:
[Asus  Eee Pad Transformer Prime] dabbill:
I am currently fighting with ASUS repair center for this same issue. They are wanting me to pay to have the issue fixed that they created for me.
[Asus  Eee Pad Transformer Prime] strategus:
Sent a note to Tien:

Dear Tien,

I contacted the support centre in Canada (through the live web chat) trying to get my

TF201 unlocked using the unlocking tool and got the total run-around.

First I was told the unlock tool would not work on Jellybean… then was told it was

unsupported… then was told I should wait for Android 4.2 (since it was confirmed

coming to the TF201 – is this true??)… and my favourite one of all, that I should use

a “third party unlocking tool” (???) but that they could not suggest one for me.

Please help…

To his credit, he responded quite quickly with this reply:

Thank you for reaching out.

Sory about the misinformation from the chat rep. The unlock tool IS supported on JB and I do not believe 4.2 is coming to the TF201. Also, there is no third party unlocking tool. The rep did not know what they were talking about and I do apologize.

Unfortauntely, there isn't anything that I, myself, can do. The best I can suggest is to send it in so they could get all your information matching up again. When you call in, I would tell them that you are having an issue getting OTA updates. The fix should be the same for both and if you can get OTA updates, than your device should be able to use the unlocking tool without the errors.

I say mention the OTA updates as the primary issue because a lot of the reps don't know about the unlocking tool aside from it being the thing that voids the warranty. So if you can send it in to get the OTA updates sorted out, your tablet should be able to unlock.

There is no way that I know of to do this remotely. I wish there was, as it would make everyone's lifes (including mine) a lot easier.

Tien
[Asus  Eee Pad Transformer Prime] randalltroy:
I'm in the same boat too.

Asus was kind enough to create a rma for me, but, expects me to pay for the problems they created, which I refuse to do, why spend a couple hundred bucks, on outdated under performing piece of crap, when you have multiple options for a better for performing tablet for a couple hundred more, and Asus is pretty much done with the prime anyways, and more than a few people have sent in their primes for this issue, and have got them back, without the issue being fixed, I'm certainly not going to give Asus a dime for nothing.
[Asus  Eee Pad Transformer Prime] dabbill:
Yup i made the mistake of paying for it to be fixed last night, but was sent back to me with new motherboard and nothing really fixed. Cost me around 200$. I would of been better off just buying a nexus 7 for that money.
[Asus  Eee Pad Transformer Prime] randalltroy:
This is exactly why I am not sending mine in.

I used to think Asus was a decent company, that supported their products, and were concerned with customer service.The way the prime has been handled has been deplorable to say the least
[Asus  Eee Pad Transformer Prime] lamboboy732:
Yep, me too. I sent it in already and the people haven't even responded to my email after saying I refuse to pay the repair charges. They are absolutely the worst company I have ever dealt with.
[Asus  Eee Pad Transformer Prime] dabbill:
ASUS use to be my #1 company to go to for motherboards and video cards a few years back, but I am losing faith in them really fast.
[Asus  Eee Pad Transformer Prime] randalltroy:
I'm not buying that BS from that Tien dude, he managed to get some peoples fixed.

I was told by Asus support early on, that my best option was to unlock, and go custom, so I did it, my tablet died, they replaced the motherboard, and restored the O.S, which wasn't supposed to happen, but, they did it anyway.Now can't get any otas, or unlock, basically Asus isnt even publicly acknowledging it's a problem, and to make matters worse, it's a problem they created.

Lets not even get into how a 500 tablet performs worse than a two-year old dual core cellphone
[Asus  Eee Pad Transformer Prime] EpicLPer:
Is it possible that the blob file is corrupt or something? This happened to me lately!

http://xdaforums.com/showthread.php?t=2246223
[Asus  Eee Pad Transformer Prime] randalltroy:
I appreciate the thought, but, this is totally different issue than that
[Asus  Eee Pad Transformer Prime] EpicLPer:
What do you think then?
[Asus  Eee Pad Transformer Prime] randalltroy:
This is a mac address and /or serial number, and a communication with Asus server rejecting unlock request/update problem

mine started after a rma, where they replaced the motherboard, and from what I have been told, the new mac wasn't updated in the system Asus used to allow unlocking, my serial number was updated to show locked from unlocked, but, my mac address doesn't match in Asus system,and the system is rejecting unlock or update requests meaning my tablets neither unlockable, or updatable

Like I said, this is just what I was told,whether true or not who knows, and I am not knowledgable enough with that aspect of things to know

Give me parts to build you a box, I can do a awesome job,but, when it comes to certain software issues, I am a little limited in my scope.
[Asus  Eee Pad Transformer Prime] EpicLPer:
Do you know any way to verify the SN and MAC combination? May this is the problem? But then again yesterday my tablet downloaded the Pad update without a problem... Hm...
[Asus  Eee Pad Transformer Prime] Pyro8:
getting package today

Hello all,

I sent my tf201 back to RMA for second time. it was going for motherboard replacing. after not success with unlocking, then tried help with Tien_asus, no success. They contacted me and wanted me pay repair because they think I void warranty because I break bootloader... I told them, I won't pay repair and explained my situation that tech support from email was trying help me to unlock and he was told me to RMA my tablet. how I can break warranty without success to unlock, then they still refused, then they helped me file complaint to asus hq and see if they approve repair without cost. Waited for two weeks, then RMA status changed to process the repair without lettting me know. then they shipped it out. It's coming in today. I am crossing my finger that they did replace the motherboard.. so i can finally unlock it and flash it with androwook 4.2.1 will unlock my dream...

Crossing my finger... if not then it will be in craigslist and going for Samsung tablet. It's your last chance, asus. It's been four months to fight for stupid unlock issue.
[Asus  Eee Pad Transformer Prime] the_architect:
I have been emailing back and forth between ASUS support. They have advised mine cant be fixed by their HQ but should be able to by the service centre. This is the last response I got from them, can any one decipher this?

Keybox to debrick would have to be written, write wrong probability is very low and zero. But in this case clearly has change the motherboard. After repairing of wifi address is same with the original. this is why can FOTA, but why can't UNLOCK? Because the SSN and DB + WIFI + KEYBOX need to be the same. This case only SSN=wifi. It is caused by the engineer who repair your device last time. Please take your product to our local service center for comprehensive inspection and help you to fix the problem.
[Asus  Eee Pad Transformer Prime] Redroth:
I got my RMA number to unlock the bootloader. It will be my fouth RMA with that crappy TF201. At my last RMA they didn't fix anything, they just tell me it was normal to have some FC and lag with this tablet... It was probably because of my applications... At last they agree not to charge me for this RMA even if my warranty is over, I will just have to pay the shipping fee. Finger crossed, I hope it will come back with an unlocked bootloader so I can flash a ROM that will make my TF201 a device that met my expectations.
[Asus  Eee Pad Transformer Prime] AndreXX:
I just emailed Tien this weekend, so we'll see what happens. I'm pretty certain mine is outside of warranty, and I just bought it used, so there's no proof of (original) purchase, but if Asus is going to offer the unlock tool, it really shouldn't matter. Lots of people won't even TRY the unlock tool until AFTER the warranty is up anyway! :rolleyes:

Hope I can get this resolved. I want to perform the NVFLASH procedure before upgrading to JB and then loading up some different flavors!

ALS
[Asus  Eee Pad Transformer Prime] AndreXX:
Well, after several communications with Tien (THANK YOU!), I have discovered that my TF201 is *already* unlocked, although strangely there was no "device unlocked" notification.

So, if your device is already unlocked, you will get the same "Unknown error occurs..." error.

ALS
[Asus  Eee Pad Transformer Prime] daitienshi:
Did they mention how to tell if it's already unlocked then?
[Asus  Eee Pad Transformer Prime] AndreXX:
Tien said he verified in their database. Maybe an email to tech support with your S/N to ask the question?

ALS
[Asus  Eee Pad Transformer Prime] Redroth:
My TF201 is back from RMA after 2 weeks and 30 box out of my pocket for the shipping and my device is still locked and I am still unable to use the unlock tool. Asus customer service is a big failure. Will try to sell that crappy TF201 on EBay and buy something else.
[Asus  Eee Pad Transformer Prime] sahilcc7:
Call them and ask them why it has not been fixed. Can you see the serial in settings?
[Asus  Eee Pad Transformer Prime] Redroth:
I call them back and the customer support guy tell me they just flash the latest revision (they just overwrite over the same build) and reset the tablet. There was only one instruction written on my RMA check list that was stick on my tablet: "Please unlock the bootloader". They gave me another RMA number and this time they agree to pay for the shipping. I will ship it back for the fourth time and will wait two more weeks. Hope this time will be the good one. I would like to say I will never buy other Asus stuff but unfortunatly, I just bought a Nexus 7 which is also an Asus device... I hope I won't have to deal anymore with that customer support :(
[Asus  Eee Pad Transformer Prime] Hakamisu:
I know I'm a WW user of the prime, but I am wondering if there has been any update on this recently? When I RMA'd mine originally it was unlocked. After reading some forums, I found out when they updated me during the RMA. I lost it.
[Asus  Eee Pad Transformer Prime] joseph.carty:
Tien was not Able to Help Me

I wanted to add one more piece of data to the puzzle. I emailed Tien and gave him my information. I am not able to unlock and get that same error about the network. I did RMA my device and have never been able to unlock since.

I did not have a Serial Number issue because the one in settings menu matched my original. I was wondering if there was a MAC address disconnect. But Tien verified that the MAC address they have on file is the same on my tablet so that not be the problem causing the network error.

Basically, my tablet is now out of warranty service and I still cannot unlock and there has been no piece of info on XDA I haven't tried.

It is nice that they now have a way you can root JB without unlocking, but still you cannot install a custom recovery and therefore no custom Roms (which is my main interest with rooting). This tablet has always run slow and choppy from the very beginning. I know I would be so much happier if I could only put a custom rom on it.
[Asus  Eee Pad Transformer Prime] AlphaDog_NL:
Quick update. They offered me an RMA to fix the device tracker issue (which seems have the same cause as the unlock tool failure) and I decided I'd give it a shot. It's getting shipped to the Czech Republic today. Fingers crossed.