yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] eclicorp:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Only time will help us :( need to w8 for official Asus fix or try this thread http://xdaforums.com/showthread.php?t=1447760 (for me not working) or just wait maybe some developer will make miricle fix patch.
[Asus  Eee Pad Transformer Prime] nguyenluanbdu:
I see my s/n but can not unlock wtf asus
[Asus  Eee Pad Transformer Prime] randalltroy:
\Kind of a irresposible post.

I am glad it worked for you, but, its still not working for most.

You shouldnt get peoples hopes up
[Asus  Eee Pad Transformer Prime] nguyenluanbdu:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Still waiting for Asus... nobody can unlock without Asus tool?
[Asus  Eee Pad Transformer Prime] ScottBroker:
Asus is useless. They tell me to take it to a local technician to unlock. An unknown error occurs, which may be a network connection issue.

Please wait and try again later is all I get. My unit had its motherboard replaced at MY EXPENSE and now I cannot unlock this.
[Asus  Eee Pad Transformer Prime] mrknify:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

I must apologize then for my post, I must not have thought that last month when i could not un-lock my device due to the jb upgrade.

Now it is unfortunate for those who still have issues due to motherboard/ software issues, I simply can not stand idly by and not share my glimmer of hope.

Thank you for using XDA Developer forums, I will not continue with any rebuttals on this thread.
[Asus  Eee Pad Transformer Prime] nhshah7:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

I sent my prime in for one last rma and hopefully when it comes back I'll have your luck and be able to unlock. I'm glad you shared your success, even if it may be a dull outlook for most. At least now I know if I can't unlock when i get it back then i should really just sell it.
[Asus  Eee Pad Transformer Prime] mrknify:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

I am still searching, i know if i can find the bug, i can share with someone who can exploit it.
[Asus  Eee Pad Transformer Prime] ZR1000A1:
Sell it! I had 2 weeks long discussion with Asus Technical Support. Finally, they agreed that there is a problem with a motherboard (something about "dbk" lost, whatever that means), issued RMA. I send my unit to a repair service. Then, after another week, I received an email from RMA saying that they did not find any problem with the unit and want to ship it back as is. After another week of complains and ~ 50 emails they agreed to replace MB. Today, I got the tablet back. Guess what? "Unknown error"!!! I'm giving up. It's not worth it!

SELL IT!!! Never look back and never buy ASUS again!
[Asus  Eee Pad Transformer Prime] nhshah7:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Ah I'm tempted but the form factor works SO well in my work flow with the keyboard dock. I would sell it only to buy a 700. That's the problem... No one else has as sexy or sleek a tablet with a keyboard dock. I've never had my mobo replaced so hopefully I'm able to unlock once I get it back...
[Asus  Eee Pad Transformer Prime] Pyro8:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Hello all. I'm back and I went rma. I requested for light four dots bleed, wifi issue, and unlock device issue.

They return me tf201. They replaced a light screen as only show in report. Only notice that they hard wiped it and different look in "power+volume down" mode. before it was blue small font, after it look different, with four icons RCK, Android logo, USB logo and wipe data.

Does that something close ability to install recovery?

Still can't unlock device. Still same "unknown network"

Let me know

Should I ask rma again to get it unlock?
[Asus  Eee Pad Transformer Prime] richardmlea:
another failed RMA

I got mine back from another rma on Thursday. I sent it with a covering letter explaining that I could not unlock the bootloader "unknown error" and that I would willingly forgo the rest of my warrantee (as stated in the unlock tool) if they fixed it and unlocked it at the service centre. The repair took 23 days and my tablet was return locked and with "unknown network error" when attempting to unlock. The repair note says Problems: cant boot up and power is on" lol. "replaced part [90R-OK0AMBA0000Y] TF201 MAIN_BD._1G/T30/AS" So they took no notice of my letter or the customer comments section on the rma form and just changed my motherboard either because it was damaged in transit or because the battery was flat because it sat on a shelf in the Czech republic for nearly 3 weeks. I think the later is likly as it only had a small charge when I sent it and was working fine (as well as any locked prime. my rear case was also perfect when sent (new one on previous RMA and suede leather case 100% of the time) now there is a mark, not a scratch more like a scuff/impact against a smooth hard surface. I didn't notice it at first because it was plastered in greasy fingerprints but as soon as I wiped it clean I noticed it. Honestly, it looks like the heavy fingerprints were an attempt to hide the damage.

I am not letting this go! 4 months warrante left so its going back again and I am going to start pestering Charlie Payne (asus uk service specailist) again as I am getting nowhere dealing with the Ham fisted Apes at SMS Infocom.
[Asus  Eee Pad Transformer Prime] sahilcc7:
When I got mine back from ASUS, the back had this adhesive stain on it and I had to clean it quite a bit to get rid of it. This is just pathetic, it should look exactly how you sent it in, or even better. Then they didn't even fix the wifi - the note said 'wifi dropping out' when I told them over the phone *TWICE* that it had poor range and speed - not that it was dropping out. The wifi was just as bad as before. And now my serial is unknown and I can't unlock.
[Asus  Eee Pad Transformer Prime] mrknify:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Definitely call and complain, send it back in. They may just give up and send you a new one.
[Asus  Eee Pad Transformer Prime] nhshah7:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

According to tien they will give a refurbished unit after the third time being sent in for the same issue.
[Asus  Eee Pad Transformer Prime] nhshah7:
Just got my prime back from RMA for green camera / other issues. Still unable to unlock. I think it's time to find a new device :(

edit: f*** they must have wiped my prime clean. i lost my root backup from voodoo. time to call the credit card company
[Asus  Eee Pad Transformer Prime] Tableuraz:
Unable to unlock

Hi! Any news about the "unknown error" issue? I can't unlock my bootloader, I've tried everything, I've got fastboot but everytime I try to flash anything I get an invalidestate message which must mean my bootloader isn't unlocked...

I'm on WW 10.6.1.8 and my serial number starts with CBO, I registered my TF300T some days ago on the Asus website but no luck... :(
[Asus  Eee Pad Transformer Prime] nhshah7:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

No nothing yet. I'm going to make a last ditch effort with Asus before I consider selling my prime. Its so sad but it seems like Asus HQ either has no clue or doesn't care.
[Asus  Eee Pad Transformer Prime] Tableuraz:
Yeah, this is crazy, I got this great tablet for about 2 days now, and I'm already beggining to hate Asus :mad:

[EDIT] Well, after a factory reset, no luck either, god it's frustrating!!! At least some 4.1 bloatwares are gone now... Haha, still there, nevermind... -_-
[Asus  Eee Pad Transformer Prime] Tableuraz:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Still no way whatsoever, and the default Android build is quite unstable, I just got a random reboot while navigating in XDA using the XDA-App, but the 4.2.1 is quite fresh, I keep hope that Asus will work on this...
[Asus  Eee Pad Transformer Prime] THU78:
Unlock

I Have a tf201 c3, stock until last weekend. Decided to unlock. Would notert unlock, hadde the network connection issue. Tried several times two days. Suddenly, after a factory reset i worked. A C3 version from match 2012
[Asus  Eee Pad Transformer Prime] nhshah7:
What else did you do? Did you follow any particular steps, ie add google account vs not adding google account. Also, were you rooted? On jellybean? I'm assuming you hadn't RMAed it yet.

I'm honestly at the point where I'm trying several times a day with a glimmer of hope before I have time to sell it lol. Just don't want to uselessly waste my time factory reseting when I can't even TiBu back because I lost root after my last RMA and voodoo OTA rootkeeper couldn't find it :(
[Asus  Eee Pad Transformer Prime] Tableuraz:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

And I tried it, it doesn't work, don't waste your time... :(
[Asus  Eee Pad Transformer Prime] THU78:
Re: POLL: Unable to unlock your prime? Discussion, contact with asus, and a potential

Stock prime with latest JB.

Factory reset then adding Google account. Leaving tablet on for half a Day. Installing apk from gmail attachement. Had first checked allow usb debugging and unknown sources. Not rma'ed it yet. Anyway, i understand it could be impossible for rma'ed devices. But wanted to precise it also was several hours effort trying With my none rma'ed device
[Asus  Eee Pad Transformer Prime] sahilcc7:
Did you have the unknown serial problem?
[Asus  Eee Pad Transformer Prime] zummer22:
Anyone got some other tablets that you reccomend? I really like the Xperia tablet Z but I think I'll miss the keyboard dock on the prime :S

I don't want Apple/Asus tablets ;) Any suggestions?
[Asus  Eee Pad Transformer Prime] sahilcc7:
Nexus 10.
[Asus  Eee Pad Transformer Prime] datOlle:
Hello,

I got the network error, playing around with the different settings that mentioned here, but nothig works.

Downgraded it to 10.4.2.15 and nothing works... moves just frustrated to sleep.

And now new day, new energy, it works... first try.
[Asus  Eee Pad Transformer Prime] colostro:
You ever RMAed your tf201?

Inviato dal mio Transformer Prime TF201 con Tapatalk 2
[Asus  Eee Pad Transformer Prime] datOlle:
Sorry, i don t know...

Bought it at Amazon WHD
[Asus  Eee Pad Transformer Prime] colostro:
Have you ever sent it to asus for repair?

Inviato dal mio Transformer Prime TF201 con Tapatalk 2
[Asus  Eee Pad Transformer Prime] ATP76:
Unlocked with asus tool tf201 4.2.18 stock refurbished

Hope this helps a few people :good:

First attempt at unlocking using Asus Unlock Tool failed with network error issue that everyone seems to be receiving.

So I tried a few things and second attempt success here is what I did different.

Remove from docking station if you have one, Disable sync, Turn off G.P.S., Enable auto screen rotation.

This is the only thing I did different and it unlocked before I tried like 10 times to unlock it with no success so give it a try and let me known if it worked or was it just a fluke.

Good luck.
[Asus  Eee Pad Transformer Prime] datOlle:
I havn't send it to RMA

but i have it bought used so it could be...

i don't know
[Asus  Eee Pad Transformer Prime] nhshah7:
Hate to say it, but it's a fluke lol. Doesn't work on mine. Have always tried with GPS off, screen rotation on. Sync disabling did nothing.

I've probably tried this 50-100 times already lol no go. I'm hoping I'll just get lucky one day and it'll just work at this point...
[Asus  Eee Pad Transformer Prime] richardmlea:
For everyone that can't unlock there is a new root exploit so a least we can now tweak the stock rom.

http://xdaforums.com/showthread.php?t=2229310

I have just used it and can confirm it works. :D
[Asus  Eee Pad Transformer Prime] nhshah7:
You just made my night.
[Asus  Eee Pad Transformer Prime] horseless:
tried the new root and it worked

used the root tool moto.... and it worked ...does anyone know if you can fastboot twrp after this and use custom rom?
[Asus  Eee Pad Transformer Prime] CRACING:
No, you need unlocked bootloader for that!
[Asus  Eee Pad Transformer Prime] nhshah7:
Anyone here interested in joining a bounty for unlocking the bootloader of I start one? It's a long shot but it may motivate someone whose prime is stuck
[Asus  Eee Pad Transformer Prime] willoxx:
I would join yes !
[Asus  Eee Pad Transformer Prime] sahilcc7:
I hope someone can find a way to write the serial number with root access so we can unlock...
[Asus  Eee Pad Transformer Prime] Tableuraz:
Yep, agreed...
[Asus  Eee Pad Transformer Prime] iamroddo:
I had the unknown error message that many seem to suffer. I had RMA'd it several times, including to replace the main board. I contacted Asus support via their web form and explained that I wanted to unlock but hadn't been able due to the error. They told me to do a factory test which didn't help, then they asked for a screenshot which contained my serial and WiFi MAC. A couple of days they got back to request that I try again, it worked!

I'm in the Netherlands and I think that is where my first line support came from. I got the feeling that the procedure they used to fix the issue required contracting head office and that they had not used it much.

BTW I also got them to repair a cracked screen on their expense by complaining that to not do so would not comply with EU consumer protection law.
[Asus  Eee Pad Transformer Prime] Tableuraz:
Is there a free phone number to call them, I might try this as well this afternoon... ˆ_ˆ
[Asus  Eee Pad Transformer Prime] nhshah7:
Who was your contact?!? I have been talking to Tien but if you're contact was able to get it to work, let's email him a bunch of our info and see if it works!

There is hope!!!
[Asus  Eee Pad Transformer Prime] richardmlea:
I also would like this person's contact detail too, can you pm me

I would like To pass it onto my contact at Asus UK as they has been unable to assist me with this problem. It seems that they don't talk to each other and share fix info.
[Asus  Eee Pad Transformer Prime] iamroddo:
I used the Asus support contact on the web, I had no special channel. I think that redirects to something local, in my case in NL. I was later told by the support tech that they needed to contact HQ in Taiwan to arrange the fix, which indeed was related to the RMA of my wireless board.
[Asus  Eee Pad Transformer Prime] ZR1000A1:
Ok guys. After 2.5 months, 2 RMA's (last one took 20 days!), about 100 emails to ASUS tech support and repair center, almost 5 hours on phone line, I finally GOT MY DEVICE UNLOCKED!!! I don't know what they were doing to it for 20 days, but I've got it back today and it unlocked on the first try. ASUS knows how to make it work, they just don't want to do it! You should push really hard, and eventually they will give up! Now, it's up to you if it's actually worth the effort...

Edit: One thing I noticed is that WiFi MAC has been changed. S/N is the same.
[Asus  Eee Pad Transformer Prime] Asus_USA:
Hey Everyone!

I haven't been on here in a while, but I'm back!

For those who are in the US, have had their Primes RMAed, and can still not get the device to unlock, I am going to see if I can help. Please shoot me an e-mail at cl-tien@asus.com. Use the e-mail address as I rarely check the PMs here. In the e-mail, please include:

Name:

Previous RMA #s:

Device Serial Number:

MAC Address from the "about tablet" screen in the Settings:

A screen shot of the About Tablet screen would be OK too; just make sure to send as an attachment.

I am going to gather up some affected users and submit them to HQ. Hopefully, we can get some answers and some solutions soon. No promises as of right now, but we at the US office would like to get this resolved.

Many thanks to nhshah7 for keeping me informed regarding this possible solution from HQ.
[Asus  Eee Pad Transformer Prime] nhshah7:
Lol maybe we all just need to change our mac addresses.

On a separate note, thank you Tien! Hopefully we can FINALLY figure this out. If anyone in here has a TF300 or TF700, please spread the word.
[Asus  Eee Pad Transformer Prime] ZR1000A1:
Isn't WiFi module built in to a motherboard? When my TP was RMA'ed for the first time, a motherboard was replaced. Each network card has a unique MAC address. There are no two network cards in the whole world with the same MAC. Now, I wonder, how ASUS replaced a motherboard, but the setting shows the same MAC? Or they lied about a new MB, or the settings do not display the real WiFi MAC address.
[Asus  Eee Pad Transformer Prime] nhshah7:
Guys, it worked it worked it worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Yippeeeeeeee!

Edit - message from Tien:

"That’s great news! We sent yours over as a test last night, and looks like it worked. Hopefully some more XDA users send me their info before we can send another batch over."
[Asus  Eee Pad Transformer Prime] jimgb17:
Hi all I was wondering could we get a possible fix dor the uk I have a prim that I cant unlock after an RMA...

Also my s/n is blank
[Asus  Eee Pad Transformer Prime] richardmlea:
Hi Jim,

I spent half an hour on the phone to ASUS UK customer support on Wednesday. After explaining the problem to the agent (also richard) and that users on here were reporting unlocking success after submitting WiFi and serial numbers to ASUS so the problem could be fixed on the ASUS servers. He then went away to speak to someone else, when he came back he informed me the I could download a unlocking tool off ASUS's website. :laugh::laugh: I then explained it again, slower this time and convinced him to call me back after he had spoken to his colleagues at ASUS support in Holland (as it was a Dutch user that reported the successful unlocking). He then Emailed me this response.

"Dear Mr Lea,

Thank you for contacting the Asus Support team.

In regards to your issue with the boot unlocker you will need to use the support.asus.com site to send the picture required to our support team.

Go to http://support.asus.com/ & click on "Contact us" at the top of the screen.

Click "Technical inquiry form"

Attach the relevant picture to the newly opened window & give a detailed description of the issue in the Problem description box.

enter the verification code & click submit

Please point out in description that you do not require an RMA form.

Regards

Richard

UK Support Hotline: +44 (0) 870 1208 340"

I used the technical enquiry form and send them this.

"[Product Information]

*Product Type : Eee Pad

*Product Model : Eee Pad Transformer Prime TF201

*Product S/N : BCOKAS******

Place of Purchase : currys

*Date of Purchase : 2011/01/11

*Operating System : Android

[Problem Description]

I am unable to unlock the bootloader using the unlocking tool or receive OTA updates because of a previous RMA where the motherboard was changed

I have already had one RMA to attempt to fix this problem (CZB******) but the repair didn't work and still cant unlock.

There are hundreds of owners of the tf201 (217 on xdadevelopers) that cant unlock because of this problem http://xdaforums.com/showthread.php?p=40372037#post40372037

Users of XDA are now reporting that Asus headquarters is now able to fix the problem by updating there servers with the correct information about the tablets hardware so the update tool will work. owners in the Netherlands and USA are now being told by ASUS service (in their corresponding countries) to send a screenshot of the tablets system status screen showing the serial number and the WiFi mac address so the information can be updated on the ASUS server so the unlock tool will work.

I am attaching the screenshot you will need.

Please do not offer me another RMA as this wont fix the problem.

Thanks

Richard Lea"

I am expecting some sort of response from them today (fingers crossed) as they try to respond in 48 hours. *If I don't here from them tomorrow I will email Tein because I don't see why he cant help everyone. I realise he works in the US but if he is just gathering serial/WiFi numbers and passing them on surly he can pass on ours too.
[Asus  Eee Pad Transformer Prime] jimgb17:
Cool hope Asus uk gets us sorted I have the serial unknown problem will this effect my tf201 as it looks like the s/n is needed...
[Asus  Eee Pad Transformer Prime] poofyhairguy:
Hey everyone, start sending your info over to Tien as he is waiting. Recent response from him:

"As soon as I get some more users signed up, I will send out the information to HQ."

Let's get our Transformers fixed!!
[Asus  Eee Pad Transformer Prime] willoxx:
I did it, got that answer too !

Can't wait to unlock that tablet !
[Asus  Eee Pad Transformer Prime] sahilcc7:
My tablet is in RMA for the unknown serial problem. Will be interesting to see whether they fix it or not...
[Asus  Eee Pad Transformer Prime] xitrapharlax:
Ive logged support requests very similar to this one a few months ago on a brand new tf300t (Australia). The response was please rma. Lert me know if you have any more luck.

Its a shame the US support isnt there for the rest of us.
[Asus  Eee Pad Transformer Prime] nhshah7:
Try again and ask not for an RMA but ask them specifically to send your info to HQ because it is a proven fix for many right now.
[Asus  Eee Pad Transformer Prime] Jesse6749:
Well I sent my info on my once RMA'd TF201 that was replaced to Tien, it was originally unlocked and now I cannot unlock it and it really stinks. Hopefully he can get Asus to allow us to unlock our tablets again.
[Asus  Eee Pad Transformer Prime] kokopuphz:
Not my own experience but i did find the below post:

http://xdaforums.com/showthread.php?t=1621827

Basically the OP of that post had RMA'd his Prime, and afterwards was able to unlock.
[Asus  Eee Pad Transformer Prime] Tempie007:
it looks like his TF wasnt unlocked before RMA . was this the case with the devices in this thread?
[Asus  Eee Pad Transformer Prime] Hawkysoft:
Ok here my 2cents...

Tried unlocking trough my phones WiFi... Same error as you guys.. next day i tried it at home on my normal wifi...

Profit. Unlocked.

Hope it works for you guys as well.

I dont know why it didnt work but tried it like a ten times...

Maybe stability issue of the phones WiFi or smthn...
[Asus  Eee Pad Transformer Prime] grilko:
After some emails with asus online servise they told me i have to send my device to servise. I dont wont to send it AGAIN to servise but when i want to unlock my device i have no choise.
[Asus  Eee Pad Transformer Prime] bASKOU:
I always use my wifi router and never the one of my phone. Did your tab went on RMA?
[Asus  Eee Pad Transformer Prime] bASKOU:
Same for me, unfortunately for Asus I wanted to buy the tf700 and let the prime for my wife. But now I'll wait that another manufacturer make a quad-core tab for change my prime. By doing this Asus is going to loose a lot of customers who like us want to install custom ROMs, kernels, etc... As no manufacturer release an Android devise working at 100% of its capacities so we are forced to flash custom ROMs for that.

It's a shame to see that my HTC Sensation XE dual core with Sense 4 is faster and smoother than the prime. I never had an ANR on my phone and learned what it is on prime forum.
[Asus  Eee Pad Transformer Prime] ekalb10:
If you send it in let us know how it went' and if you were able to unlock afterwards.
[Asus  Eee Pad Transformer Prime] paddycr:
I have been chatting with Tien, our ASUS rep on this forum. He stated that you cannot RMA to fix the unlockable bootloader since the unlock tool is not supported. He was very helpful but that sucks :mad:
[Asus  Eee Pad Transformer Prime] nhshah7:
I also emailed back and forth with Tien. He informed me that Asus is aware of the issue and might be working on a fix...but he didn't say if he knew for sure or anything else about it...
[Asus  Eee Pad Transformer Prime] dude2k5:
Please Tien, you're our only hope.