yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] beckzz:
Dear Tien,

i really appreciate your help. Your the one and only given us at least some answers and infos to better understand whats going on..

But the answers at all are not very satisfying...at least in my case:

I'm from germany, bought my device here in germany too.

I never RMAed it, but i'm unable to unlock due to "unknown network error"-problem.

To solve the problem i checked all threads on xda and other forums and even called the german asus support. They told me to RMA my device, but they cant promise that they can do anything on it...cause they dont support unlock-issues.

so i decided to wait some days and take a look if this problem will be solved in other cases - does not look like it can be.

following your posts and all the others, i think this is the most important statement (and its the reason for me, beeing that frustrated):

jep, thats my case. so you are really telling me, that i bought a supposedly high-end-device, which cost me 500€, is "un-unlockable" and there will be no support for me to get it unlocked? I think i have my full warranty, cause im not unlocked, so i think you (asus, not you personally ofcourse) have to fix this issue, cause the device is in this particular case NOT working properly.

(If i have had my devices unlocked, it would be ok, telling me that there is no support...but not in this case)

Tien, really no offense to you! This is not your fault!

But this Asus-policy is really disgusting and is like a slap in the customers face. What shall we do? wait 1-2 years for an JB-Update which will NOT fix the issue?

I think Asus indignation to support these devices is more that just "an unknown error" Asus can't fix. This looks like, theres something wrong with your webserver (which is corresponding with the devies during unlock) - serials-numbers are missing, and Asus just don't want to fix it.

If i get anything wrong: I'm sorry.

If anybody can tell me some good news...do so...think i'll wait for some days again, then RMA it. After RMA i'll have a new MB, new Screen, new everything but I'll be unable to unlock.

Sry, but atm i feel like a apple-customer... what the hell...
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
So I just got this email:

So I'll let you all know if I can unlock now once it gets here!
[Asus  Eee Pad Transformer Prime] nhshah7:
Excellent! Estimated delivery date?
[Asus  Eee Pad Transformer Prime] beckzz:
Good luck Dude!

Your advantage is, that you already RMAed it once before,right?

Maybe i should rma mine once to get the MB replaced, and a second time to let them reprogram the MB...this sounds like they are completely aware of this problem and its solution...so why are they unable to reprogram a MB,if the device has not been send to RMA before?

Grz
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
It appears Saturday if Asus mails it out today.

Correct, I have RMAed it once before, and your idea doesn't sound half bad lol
[Asus  Eee Pad Transformer Prime] arby80:
That is odd, he said all of the Primes sent in were originally rejected as being fixable. I wonder what the difference between yours and mine is that they decided to fix it? Not that we probably do not have the same problem as when I used the app the error popped up imediately not even trying to connect, which would make sense that there is a problem with the motherboard programming in mine as well. Hopefully I will get good news soon.

Not to mention what is going on with the flipped axis issue and which Primes go with which screens. As mine was an original you think they would have had to replace the mother board but supposedly they didn't.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
When did he say they were rejected as being fixable?
[Asus  Eee Pad Transformer Prime] arby80:
You are right I misread this statement, I missed the "never".

"The few units that were never sent in for RMAs have been dissmissed, but I am going to see if I can get them to test the programmed information in your MB. "
[Asus  Eee Pad Transformer Prime] Flip35:
Arby i sent mines in a week ago with the help of tien they received it yesterday but now im reading all these news about maybe they're not getting fix dam i hope they dont turn it down, sh!t everything was working related to the mb prior to me sending it in so after i received it it wasnt able to be unlock, even though they dont support anything to do with unlocking, they were the ones to mess that part up so i dont see why they shouldnt fix it, now im stressing til i dont here back fr them. I hope they fix it
[Asus  Eee Pad Transformer Prime] Asus_USA:
If you send it in for a MB replacement, there would be no need to reprogram anything if the MB replacement was done correctly.

Yuhfhrh - For your RMA (UGS7293461) the MB was replaced. No reprogramming was done. Disregard those notes at the bottom of the e-mail.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Okay, so motherboard replacement is all that's needed to correct the unlock issue?
[Asus  Eee Pad Transformer Prime] nhshah7:
in case anyone is wondering, still unable to unlock after upgrading to jelly bean lol
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Lol thanks for confirming

Edit: Good news for me, my tablet is coming in tomorrow! Then I will be able to confirm if the RMA fixes the unlock issue.
[Asus  Eee Pad Transformer Prime] arby80:
My tablet is being shipped back also, hopefully it was reprogrammed.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
I just got my tablet back. I'm in the process of rooting and making sure everything works still. Will try unlocking in a few more minutes.
[Asus  Eee Pad Transformer Prime] nhshah7:
>.< why couldn't you just post AFTER you tried. lol the suspense is killing me now!
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Lol, well its not working but I'm going to try a bit more after another hard reset. Anytime I try to unlock, it stalls, and then the jelly bean update is being forced upon me. This has happened to me twice now.

Install unlock tool app, agree, press unlock button, then jelly bean update starts downloading. (even after it already downloaded it) For obvious reasons I do not want to install jelly bean yet. Will get back shortly.

---------- Post added at 01:23 PM ---------- Previous post was at 01:17 PM ----------

It is not working, same error as before.
[Asus  Eee Pad Transformer Prime] nhshah7:
:(

if the jb thing is annoying you, try disabling DMclient in system-->apps--> all.

this is sad though. can you grab a log to see what error it's throwing?

thanks!
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Give me step by step noob instructions (Like you're talking to a 50 year old) and I will do it.

Edit:

I really wished they would have unlocked it before sending it back to me. I wasn't expecting them too, but I don't understand why they didn't. (considering that's what I sent it in for)
[Asus  Eee Pad Transformer Prime] beckzz:
hey, i'm with you! would be nice if it works ^^

hopefully jb-update and unlock at the same time dont screw up things..

oh damn i see...it didnt work...

man that really sucks...but is not a surprise at all...

im wondering what the hell they did?! did they do anything?

looks like they are just writing somethng like "yeah..replaced some things n stuff.." to everybody, not even reading the reason for beeing send in...
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
I'm a little surprised. I felt I had a good chance of them fixing it. I'm just wondering why they kept it for an entire two weeks and then sent it back to me without confirming they fixed the problem? Its very frustrating.

It looks like they changed two parts:
[Asus  Eee Pad Transformer Prime] beckzz:
im frustrated too...

thought if they fix it in your case and/or one of the others, i'll give it a try and send mine to RMA, too...

but now i have less hope, than i had before....

looks like they didnt even listen to what Tien told them...maybe they starred at your tablet for two weeks and when one technician died while doing that, that just send it back to you ^^

Still think, that the webserver is the problem..missing S/Ns, wrong S/Ns, wrong "locked/unlocked" entries for wrong S/Ns..something like that...

they should just kick the server-communication out of the unlock app and just unlock it...i would swear that would fix it for all of us...but that would be waaaay to easy i think...
[Asus  Eee Pad Transformer Prime] nhshah7:
that won't work because they need to send a key back to unlock it. this is such a pain. why'd the make it so hard to unlock in the first place :(

@Yuhfhrh, none of your log made sense to me. do you have the android sdk installed?
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
I guess I need to do it through the computer? I was using the app "alogcat" on the tablet itself. Bare with me, I'm a noob. I will try getting it to work on my PC
[Asus  Eee Pad Transformer Prime] nhshah7:
i'm used to a different part of the log where it tries to connect to a server adn gives an error. I find it easier to use the android sdk to get a logcat on the computer. alogcat might do the job though. was that the whole log it gave you or was there mroe?

as for being a noob, we're all noobs...esp compared to the amazing talent we have on xda :)

all you gotta do is read, read, read...read some more then ask questions and learn. this technology is amazing. i also find it amazing that screwing up something so small can brick your tablet or phone just like its empty hardware. incredible what a bunch of lines of code can create!

EDIT: as for replacing parts, it looks like they just replaced your screen. possibly because they opened it up or something? not entirely sure
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
That was the entire log. I'm about to try and pull a logcat from my computer as we speak. One moment.

---------- Post added at 03:01 PM ---------- Previous post was at 02:55 PM ----------

I followed this guide word for word but all I am getting is adb is not recognized as an internal or external command,...

http://xdaforums.com/showthread.php?t=1616059
[Asus  Eee Pad Transformer Prime] nhshah7:
did you download the android sdk and install it properly? If so, you need to navigate to teh folder containing adb.exe (assuming you're on windows) so for me that's C:\program files (x86)\android\android-sdk\platform-tools. then in that folder in explorer, hold shift and right click in empty space (not on a file) and hit open command prompt here. then when you're in that folder and run adb it should work.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Its still saying the same thing.

Edit: Okay I got it figured out. Here it is:

https://dl.dropbox.com/u/34538839/logcat.txt

---------- Post added at 03:50 PM ---------- Previous post was at 03:09 PM ----------

Tien's response:
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Follow up from Tien
[Asus  Eee Pad Transformer Prime] krhainos:
I'm a TF300T owner, but I'm seeing the exact same things in my logcat too. Has anyone else had any luck getting the Device Unlock Tool to work, or was an RMA required?

W/DMC->DMService( 1683): ********** notify_end **********
D/DMC->DMService( 1683): type=1, state=1, errorCode=0
D/DMC->DMService( 1683): stop me
D/DMC->DMService( 1683): clear Asus register
D/KeyBoxService( 1617): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService( 1617): === OTA BEGIN
E/KeyBoxService( 1617): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService( 1617): === Retry after 1200 seconds.
D/KeyBoxService( 1617): === OTA END
D/DMC->DMService( 1683): stop me
D/DMC->DMService( 1683): clear Asus register

My serial number is visible through both the Settings app and via getprop ro.serialno.
[Asus  Eee Pad Transformer Prime] nhshah7:
As of now, an RMA MIGHT fix the problem depending on what's causing it. Asus is still trying to figure things out on their end. Have you RMA'ed your TF300? In the process was your motherboard replaced? If yes and yes, then there is possible hope. If not, then you're with a bunch of us back to square one.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
As of right now, and RMA will not fix the problem. They attempted their solution on my tablet and it did not work.
[Asus  Eee Pad Transformer Prime] nhshah7:
Shhhh, I'm trying to instill hope and mmotivate him to join our cause :)
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Lol
[Asus  Eee Pad Transformer Prime] krhainos:
I've just gotten my tablet back to me after a paid mainboard replacement. I was one of the first one over on the TF300T forums to discover that JB OTA + non-JB CWM = softbrick.

I'm about ready to snap this stupid thing in half over my knee.

I've read through most of this thread -- it was a harrowing adventure, and was sad to see how it ended for several people :(

I'll link this to the TF300T thread where people are having the same issue though, since it really does appear our problem is the same.
[Asus  Eee Pad Transformer Prime] arby80:
I should get my Tablet back tomorrow supposedly fixed with a new mobo we will have double confirmation one way or the other.
[Asus  Eee Pad Transformer Prime] krhainos:
Can't wait to hear about how Asus messed up again ;P
[Asus  Eee Pad Transformer Prime] arby80:
That is the attitude we like on this forum, you will fit right in. For your enjoyment here is my confirmation of the "fix".

"Dear Valued Customer,

Main board was replaced which should allow it to be unlocked.

Best Regards,

Frank Cruz

ASUS Customer Support"

---------- Post added at 04:08 AM ---------- Previous post was at 04:06 AM ----------

Just don't upset Tien. Or he will leave the company like the last person at Asus that tried to help us.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
The motherboard being replaced is what caused this to happen in the first place I thought. And their solution for you and me seemed to be to just replace it again? I know they can't be that incompetent. I'm guessing its just a communication problem from within the company that's preventing a database from being updated. :(

On the other hand I gave in and upgraded to Jelly bean, (no that didn't fix the unlock issue either) and there are definite improvements over ICS, so that will keep me quiet for a bit. But if we get CM11 and I still can't unlock, I'm gonna be mad :silly::silly::silly:
[Asus  Eee Pad Transformer Prime] valentinrascu:
Asus italy says the apk for unlock prime has a bug:Brick camera

Inviato dal mio Transformer Prime TF201 con Tapatalk 2
[Asus  Eee Pad Transformer Prime] Flip35:
Mines is currently being work on at the repair center, im biting my nails here waiting to hear what they gonna say about it. In any case if they cant fix it i will upgrade to jb which will also keep me quiet for a while since jb is the sh¡t:cool:
[Asus  Eee Pad Transformer Prime] beckzz:
hmm...can anybody confirm that? does that mean it bricks the camera?

Tried to unlock a thousand times...cam still working...

---------- Post added at 02:17 PM ---------- Previous post was at 02:09 PM ----------

maybe you already noticed, that i'm not the most lucky Asus customer...but i try to keep calm and wait for help...

but in the last days/weeks its getting more and more strange on asus side...

minute ago i found this:

From here: http://xdaforums.com/showthread.php?t=1906603&page=56

So i guess there is a chance, that they really are that incompetent as they behave...at least parts of the company...

Maybe JB- RollOut for TransformerPrime was just a huge mistake...so we are all lucky that it didnt brick all of our devices ^^

unbelievable...

Grz
[Asus  Eee Pad Transformer Prime] nhshah7:
Guys, STOP the asus flaming. we all acknowledge that they're having issues with our pad. There are other threads dedicated to that.

If we want asus and Tien to help us then don't talk sh*t about them. At least we have one person helping us out right now...
[Asus  Eee Pad Transformer Prime] beckzz:
Jep, thx to tien for really trying to help, seriously. I really appreciate that. But complaining about what is happening is in my eyes necessary. So we are just stating the facts(with a little sarcasm which is necessary too, i think.)

But u are right, wrong thread, so i'll stop it Now
[Asus  Eee Pad Transformer Prime] nhshah7:
Thanks

There's nothing wrong with complaining. It just has to be done in a way that makes them want to help us fix our problem.
[Asus  Eee Pad Transformer Prime] krhainos:
I've been in touch with Tien -- other then being aware of the issue, he's suggested I hold off on RMA'ing my tablet so it wouldn't be sitting in RMA limbo until a solution is found.

No other news for now.

(Also, it should be noted I was being sarcastic in my last post :B -- you have to admit reading several months of this situation in-the-making in one shot is pretty somber)
[Asus  Eee Pad Transformer Prime] arby80:
Surprise just got mine back and still will not unlock.
[Asus  Eee Pad Transformer Prime] krhainos:
Ouch.. :(

Sorry to hear. Next time you're in the Cleveland area, let me know -- I'll buy you a beer.
[Asus  Eee Pad Transformer Prime] jenkem110:
I got my tf201 back from ASUS today. I sent it in with an unlocked bootloader. Im trying to unlock the bootloader again but it wont let me. It will, however, let me root it. Ive read that you need to have an unlocked bootloader to do this. So I am confused :confused: Its on 4.0.3 and says there is no updates available even though 4.1.1 is the newest, which happens after unlocked bootloader.
[Asus  Eee Pad Transformer Prime] arby80:
You would be in the same situation as the rest of us. Screwed, at least for the foreseeable future. I was able to root mine when I got it back from RMA, and I also had to manually update to Jelly Bean via there site, after the second RMA to fix the unlock issue failed.

I was going to sell it on ebay as soon as I got it back after they failed to fix the issue after the RMA but it does actually seem to run pretty well on JB. So I will wait and see if they care enough about us to fix it.
[Asus  Eee Pad Transformer Prime] nhshah7:
Has anyone heard from Tien since last week about this?
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Nope
[Asus  Eee Pad Transformer Prime] arby80:
Nothing.
[Asus  Eee Pad Transformer Prime] krhainos:
Same here. :(
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
He probably won't get back with us until a solution is found, he probably sees no reason to inform us daily that there is nothing he can do lol
[Asus  Eee Pad Transformer Prime] beckzz:
but it would be nice to know, if asus is trying to find a solution...

cant believe, that none of you, who send it in, is now able to unlock...
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
After everything, you still can't believe it? :p

I figured I had a 50% chance of them fixing it. What I didn't figure is that they would stare at my tablet for two whole weeks, and then just send it back to me without even trying to unlock the device themselves.

I'm wondering if they even tried to fix the unlock issue with any of us, because it seems like there is a major communication problem within the company.

At least Tien tries to help.
[Asus  Eee Pad Transformer Prime] arby80:
Yeah the arrogance of these people when you tell them that 60 people have a problem they caused and they can't even tell you they will look into it, just that they do not support unlocking and it is your problem.

But you got to give it to Tien I was shocked that he got them to replace my motherboard when they looked at the thing probably without even turning it on and said we are sending it back as no fault. If he could only have got them to check that it was fixed in that 2-3 weeks. But hey he can't do everything.
[Asus  Eee Pad Transformer Prime] cmckitterick:
I just got mine back from RMA (sent in to fix unlock problem). It still doesn't unlock. I'm glad I checked that before updating to JB, otherwise I wouldn't even be able to root it.
[Asus  Eee Pad Transformer Prime] bASKOU:
Totally gave up on any possibility to unlock the Prime. Got my hands on the nexus 7 that cost 1/3 of the price of the prime and 10 times smoother and faster, this even after updating to KB (even the update wasn't smooth: factory reset, flash again .28 and need to DL 3 missing files + the update then use adb. I would say WTF! It's just an update). With the possibility to unlock it with a simple adb command. Asus certainly do great tablets but can't handle a simple unlock and update, thanks to Google we can have a great hardware with a great software.

I do not troll just complain to paid more than 600 $ totally wasted by the incapacity of the manufacturer to provide an after sale service of quality. Also they said the prime can be unlock but even my tab that never went in RMA couldn't be unlocked. Just a big farce.

As a sales and marketing manager myself I know that the first thing to do as a company for do not receive the kind on message I am writing now and one I sent them a bit earlier is to hear your customers and give them a solution. If not you only can receive complain and certainly not complain back.
[Asus  Eee Pad Transformer Prime] nhshah7:
glad to hear you're enjoying the N7 :) If only all of us were able to jump ship and find a happier experience. I know I for one can't because I bought the prime for its dock and the N7 is too small for my work and doesn't have a dock.

If only the prime were as easy to unlock as the N7. Asus has potential, but it's sad that it needed google's instructions on a nexus device to make a great device. see you around dude
[Asus  Eee Pad Transformer Prime] beckzz:
jep,

i dont understand the reason for making the unlock process that prone to failure on one device, and that easy on the other..

i decided to buy the prime for the same reasons nhshah7 mentioned...

so ... i ordered a second prime today ^^ 380€(pad 32gb version + dock + 32GB MicroSD) and 1 year, 9 month warranty...

should arrive on friday or saturday...lets see if this thing can get unlocked...

if not, i'm screwed ^^ in this case im going to sell them both, otherwise maybe only one (maybe a friend of mine is going to take the "ununlockable locked beast") or im going to take it for some developing and testing.

Even if the new one can get unlocked, im going to watch the threads on this topic, hoping that there will be a solution.

My offer was, to grab some dollars/euros/whatever and try to collect some more to motivate a talented dev - the offer still holds.

Grz
[Asus  Eee Pad Transformer Prime] krhainos:
Who wants to bet they're just waiting for everyone's warranty to run out so they don't have to support us?

I'm about 3 months into owning this tablet and have only actually used it for maybe one month.
[Asus  Eee Pad Transformer Prime] nhshah7:
I don't care if my warranty runs out. It has a defect while under warranty that has been documented lol. Fight to the bitter death :p
[Asus  Eee Pad Transformer Prime] leclasheur22:
Hello,

i'm tf300 user and i have same problem.

I have " unknow error " when i would like unlock my bootloader.

My tab is retur to RMA too.

My question is : Its no possible to modify tke APk unlock tool ? the unlock not fonctionnally, because my serial number is the problem, it is record in Asus waiters . So if we modifiy the tool for cut the internet connection procedure, can be that will function.
[Asus  Eee Pad Transformer Prime] beckzz:
Oh...thought this was only a prime issue...

Unfortunatly its impossible to just kick the server connection part out of the app, cause the bootloader will be unlocked with a key generated by the server. And if the server does not return a key, you cant get unlocked.

Only option is to crack the key-generation, generate the right key on your own and then unlock...

But atm nobody knows how this key is beeing generated and asus is simply doing nothin..

Thats how i understand it, correct me if im wrong...