yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] Wond3r:
I will post this in both Galaxy s3 sections because people need to know. This is a good read to know about their misleading advertising that their employee uncovered (unintentionally?) for me.

I am sorry I do not have any photos, because my camera just cant pick up the issues correctly...

I suggest to stay away from this product. It is not like the original invisibleshield.

It is very smooth, which is better than the original, but IT IS NOT DURABLE! The slightest pressure by my fingernail left an indent that has not gone away. I tried the same thing on my brother's original invisibleshield on his HTC Desire and it would not even leave an indent in the first place. If it flexed a little bit, it would heal itself right away.

My screen looks like I have been using the phone for 2 years! and I BABY the phone. Has always been in a case (which does not touch the screen), never shares my pocket with anything else, is face down in my pocket, hasnt been dropped yet (knock on wood) and have not bumped anything into the screen. I do not use a stylus.

I have had the protector on since June 27th and there are many indentations on the screen! It dents extremely easily and it does NOT HEAL.

I have been going back and forth with a Zagg employee in customer service and I will show the correspondence here, but I will remove his/her name.

ME

ZAGG

ME

ZAGG

ME (latest)
[Galaxy S III Accessories] Brosa:
Well this is an interesting post I just read through the whole thing and I have an Inivsa HD on my SGS3 and I have loved it. I just tried to rape it with my fingernail and it rubbed right out so I don't know where your coming from but if that did happen it would be very frustrating indeed. Where did you buy it from by chance?
[Galaxy S III Accessories] Wond3r:
I bought it from Best buy and even had them install it.

Because I had them install it, I have 30 days warranty on it, where they will just remove it and re-apply for me if anything is wrong with it.

I will be going and getting him to do that, and if it happens again, refund for me.

Maybe a bad batch came to Canada?

At least you can understand my frustration. It looks like I used a stylus on the shield, and I dont even own a stylus... lol

I thought everyone should know the unadvertised claims for the product at least! Its apparently thinner and weaker, and thats coming right from a Zagg employee!

EDIT: the fact that yours is fine actually frustrates me even more because he pretty much said that its perfectly normal that mine is dented. Which is clearly not true because yours is not. They cant admit a defect in even ONE film?
[Galaxy S III Accessories] NatTheCat:
I had one on my GS2 and it acted the same. Never buy from them again. Over priced and feel horrible.
[Galaxy S III Accessories] pnda:
wow you pretty much owned them. +++ for this

personally i think under normal usage you will never need a sreen protector. a tpu case is more than enough.
[Galaxy S III Accessories] Wond3r:
Thanks for that comment, I just had to take some frustration out on them. Its not fair to compare their invisibleshield HD to their invisibleshield? haha... come on!

I just like to take the extra step to ensure that if anything sharp comes in contact with the screen, it will not damage it. I put screen protectors on the screens of my digital cameras too.
[Galaxy S III Accessories] ScubaSteev:
Well you should be a lawyer or soething,because you sounded very smart lol.

Id end up just telling them to fu** off and want my money back haha.
[Galaxy S III Accessories] Wond3r:
Haha thanks a lot.

I will be getting my money back through Best Buy anyway, but I needed to say something to these guys about their misleading claims.

Who doesnt want a product that is as good as the original, PLUS smoother and clearer?

Well... if that was only the truth!
[Galaxy S III Accessories] [x]:
I'm not sure why you had such a bad experience, but I love Zagg products. I even have a Droid Razr Maxx with a Gorilla Glass screen with a Zagg InvisibleShield.
[Galaxy S III Accessories] Wond3r:
Those would be the original Invisibleshields. My brother has one on his HTC Desire and its great, but this HD one on the s3 is terrible.
[Galaxy S III Accessories] tehsprayer:
Make a tl;dr for this?
[Galaxy S III Accessories] Brosa:
Honestly man the reliability of there sheilds from batch to batch is horrific. I work at Best Buy and every time I have to install a sheild I will go through at least 3 of them to find one without a defect. Sounds like an exaggeration but its the truth I write off more Invisasheilds than anything else and its not because of me boching the install its because of them seriously having a defect. Once you get a good one though they are pretty nice.
[Galaxy S III Accessories] Wond3r:
The guy seemed like he did a good job, he did it right infront of me. So I guess I will try my luck on another one since I wont be paying.

They dont care that you go through that many? How much is Best Buys cost for 1 invisibleshield?
[Galaxy S III Accessories] badname:
I didn't read most of this thread, or even the OP, BUT, I had an evo lte for a few weeks with the new zagg on it, hated the screen protector. Exactly what OP says about scratches and indents staying indefinitely. After 2 weeks it just looked like crap.
[Galaxy S III Accessories] Brosa:
No they don't care man they know that most of them are defective. The cost on the HD ones is around $6 if my memory serves me correctly its not bad but still we just send them bag to Zagg.
[Galaxy S III Accessories] GamerMYJ:
Very interesting to hear from a best buy guy :) I'd love to know what kind of defects you're talking about, and so I can look out for them when I go to get mine installed. I have a zagg booth in the mall near me, would you recommend that I get it done there, or at the best buy across the street?

Sent from my Samsung Galaxy S3 with XDA Premium
[Galaxy S III Accessories] glenncain:
thanks for the heads up to the community. I think market is the cheapest thing to sell, rather than a good resolved product which delivers what it promises. it takes a good lot of effort to check and double check if they sold what they are saying, and i think you've done that for us regarding this brand~

ironically, bad marketing goes twice as far and three times as fast =)
[Galaxy S III Accessories] Advantageous:
I can attest to this gentleman's claim!

I bought the same product and had the exact same problem. The material is almost rubber like and gets indented extremely easily. I just thew mine away after a week. Dont buy!
[Galaxy S III Accessories] Brosa:
I take back all my previous claims the Invisasheild HD on the SGS3 is terrible. I am experiencing the exact same "skating rink" look and feel now after moderate use. I baby my phone like crazy and I get all of these marks on it that will not go away. My sheild was good for the first week as said but now it is like this. Not to mention I went through 3 Invisasheild HD's at my store to find this one and it turned out like this after 2 weeks. I have now gone to the Matt finish Anti-Smudge sheild and couldn't be happier. This is a real problem that Zagg has to look at. I will update with some pictures in a little here once I get my macro lens to work.

@GamerMYJ, the only advantage in my experience is BestBuy isn't afraid to go get another shield and write it off for you, well at least I'm not and it shouldn't be an exception at another store & I speak on behalf of my store in Canada.
[Galaxy S III Accessories] droalex:
I also have this problem my question is though if just the screen protector is damaged or is this actually also damaging my phone screen?
[Galaxy S III Accessories] imsuperjp:
cliff notes?
[Galaxy S III Accessories] Wond3r:
Read my last quote, probably the best summary.

This product is advertised as the original invisibleshield, but with premium features like more clarity and a smoother surface.

What they dont tell you, and what he admitted, is that this product is weaker.

It has dented and scratched very easily and he pretty much admitted that ... thats what will happen.
[Galaxy S III Accessories] vince2398:
Does the dents and scratches occur on the screen protector or the screen itself? I've read good reviews on the Zagg HD but not the Zagg's until now I guess.
[Galaxy S III Accessories] Wond3r:
They appear on the screen protector. Yes its good that its not on the screen, but these should not be appearing on the protector anyway, especially from such slight pressure.
[Galaxy S III Accessories] vince2398:
Ok, I was going to pick a pack up because I read they cover edge to edge and clear. I used SGP's before which I liked but they don't cover the full screen. I'll have to think twice about these Zagg's now. Any others I should consider now?
[Galaxy S III Accessories] Wond3r:
Well I believe the SGP Flex HD, which is a wet screen protector like the Zagg, covers the entire screen? There is at least one review of it on youtube.

If you want a wet applicator - SGP Flex HD, Ghost Armor, wrapsol. Those are some of the well reviewed ones.
[Galaxy S III Accessories] vince2398:
Any good dry ones? Not a fan of wet applicators hence why I liked the Zagg HD ones. Thx
[Galaxy S III Accessories] Wond3r:
A dry one that covers the entire screen? I actually havent seen one yet for the s3.

Generally for a dry protector, I would recommend SGP though.

Rearth has one called the Ringbo for the s3 that also seems good - but again it does not cover the entire screen.

The dry ones dont cover the entire screen because they dont properly stick to the curved edges of the s3. Thats why they are all cut a bit short all the way around.
[Galaxy S III Accessories] vince2398:
I thought the Zagg HD covers the entire screen?
[Galaxy S III Accessories] Monkey Man Zero:
Have you tried a replacement? I put on my Zagg HD as soon as the phone arrived. Tons of use, and lots of in and out of pockets and it is still perfect.
[Galaxy S III Accessories] Wond3r:
The Zagg HD is a wet apply screen protector.

I will get Best Buy to put another one on for me (for free) and I'll see. But again, that makes me even more mad because yours is fine, but this Zagg person is telling me its perfectly fine that mine is all dented up because the product is thinner and weaker... Come on, really?

Should have just said that its probably an issue. I would have said ok and drove over to best buy. But then he gives me some other kind of crap about being a different category (the product box says its the same film as the original but with premium features) and such...
[Galaxy S III Accessories] jthrasher47:
Just buy SKINOMI shields they are way better and don't have orange peel look! They hsve the same lifetime guarantee and warranty and you can sometimes get them on amazon for $4 free shipping. Or normal price $19.99
[Galaxy S III Accessories] tillithz:
I have been very happy with the XtremeGuard skins. They are inexpensive but have a smooth finish and resist scratches/dents pretty well. The cut of the ones I have done have been pretty spot on too. I really dont have any complaints other then the order not being complete, but thats ... a different category then the quality of the skin. lol
[Galaxy S III Accessories] Wond3r:
LOL

and yeah I was an idiot and waited until the 75% off coupon expired for the xtremeguardz. The initial thought about them was that the cut was not very good, but I guess they improved the cut.

Ah yeah, Skinomi was one of the brands I forgot to mention in my email to them.
[Galaxy S III Accessories] tillithz:
I think I heard on amazon it was .99, still not bad....
[Galaxy S III Accessories] lopezpm:
There has to be something wrong with yours. I have one on this phone and a tablet and haven't experienced those issues.
[Galaxy S III Accessories] DroidGnome:
I haven't received my S3 just yet, but on my HTC Evo (original) i use the Seidio Ultimate brand. Seidio Ultimate Screen Protector Dry installation.

I've had my Evo just over 2 years (got it day one and put the protector on about a week later). The package was a 2 pack... I've never needed to put the 2nd one on !! The original screen protector, while it has a few thin scratches if you look extremely closely, still looks like new 2 years later.

I see that on Seidio's site they have an S3 version and unless I find some review stating otherwise, I'll probably end up buying these for my S3 as well.
[Galaxy S III Accessories] Wond3r:
I will say the same thing to everyone that is not experiencing the same thing as me.

It frustrates me even more! Because this Zagg representative is telling me that its perfectly fine/normal that I am having all of these issues with my screen protector because it is actually thinner and it is actually weaker than the original one.
[Galaxy S III Accessories] lopezpm:
I know how you feel and what your saying but there are always dopey reps in every company that don't know or confuse things. Get it replaced and then you'll know for sure. Good luck.
[Galaxy S III Accessories] Cappurnikus:
I never cared for Zagg screen protectors. My finger sticks to them, swiping anything is a pain in the A.
[Galaxy S III Accessories] lopezpm:
I agree. The last one I had on my tablet was the regular one and my finger never did slide across correctly, always sticky. The new HD one doesn't stick. It works great. As for the phone, I have never used screen protectors. This is my first time with any zagg on my phone and I'm happy with the HD one.
[Galaxy S III Accessories] fallguy1:
yup, super tacky. i've been through 3: zagg full body, crystal type with incipio, and skinomi. zagg sucked and lasted about a day. bad cutouts (not even really cut outs). plus the material is super plyable - very stretchy. i guess i could see how it would show marks...
[Galaxy S III Accessories] HeisRisen:
I've probably installed thirty HD Zagg since Sunday and more before with pre-orders. Not one single customer complaint at my Sprint store. I read the correspondence and no offense but you seemed to be having a communication breakdown and are being a bit unreasonable. They are warrantied, to think there aren't defective products for any brand is silly. Get it replaced or move on, life is too short.
[Galaxy S III Accessories] Boss Daddy:
I just bought one today from Best Buy, and out of all the screen protectors I have used this one is the best one so far.

No orange peel effect, slides across great, and doesn't take away screen clarity!

But, who knows, maybe my mind will change as the weeks go by!
[Galaxy S III Accessories] dave2metz:
I can't believe that you are that upset about a $25 screen protector.
[Galaxy S III Accessories] inningsdefeat500:
Gentlemen, was never a fan of protectors as I was horrible at applying them but there is a official mall cart near my place which does installation as well

$18+$5 CAD

Tell me, if this is glass is so good ( guerrilla 2 ), why are we putting them?
[Galaxy S III Accessories] Dulanic:
Zagg is a evil corrupt company. They have forced minimum pricing with their retailers and then try to threaten legal action if you try to sell one on ebay. I had one I never used and was cleaning house when I tried to sell one and it happened to me.
[Galaxy S III Accessories] Jirv311:
I've only ever installed 1 ZAGG on My Transformer Prime and ripped it off 2 days later because it looked and felt so terrible. I went to a BodyGuardz protector on my Prime and love it. That experience of even trying to get the ZAGG lined up and then trimming the excess off the edges afterward was enough to keep me away from them for good.
[Galaxy S III Accessories] 1SiK1500:
I feel your issue is very situational. As i have had no issues with any of my current or previous devices. I just had my HTC Sensation warrantied and replaced because i got overspray in it. They replaced in flawlessly in person with no question.

While i appreciate your heads up and honesty. I dont feel that myself or others share the same experiences as you with this specific product.

Past devices that i have has Zagg screen protectors on. HTC Sensation, MyTouch 4g, Iphone 3GS, Transformer Prime, Ipad 2.

No issues to date. If i felt it was looking bad or peeling at all. I would get it replaced under their Lifetime Warranty.
[Galaxy S III Accessories] Wond3r:
I do not think I am being unreasonable. He clearly admitted the film is weaker...

And I totally agree about your comment about defective products... but the issue is when the employee tries to say that this is not a defect and its not unexpected that the product has these issues. The communication was crystal clear from both sides. Nothing hard to understand.

I agree- no orange peel, very smooth, very clear.

I dont know if that was sarcastic or not but $25 is not exactly cheap for a 4.8" piece of rubber...

Apart from the iPad 2, I believe the HD version was not made for any of your other devices. So those had to be the originals that you installed? The best buy employee told me they were only made for iphone 4 and ipad and now the S3. Looking around online, thats what I found too.

That being said, I even admitted the original invisibleshield is very good to the person I was talking to.
[Galaxy S III Accessories] Sephirothvfc:
They also make it for the evo 4G LTE. I've had my screen protector since the 24th and I've had no issues with it as of yet. I've installed over 1k shields in the 2 years I've worked at best buy, so I'm very very careful when applying mine. I've actually pressed on the shield with my nail and my keys and actually I have very very minimal damage that it really isn't noticable. Haven't had a customer come back to complain unless an employee didn't put it on correctly and covered camera or something. Maybe yours was defective or something. I'm sure they will replace it at best buy and hope that the new one works correctly.
[Galaxy S III Accessories] Wond3r:
When applying the HD protectors, did you use the application solution that came in each of the HD boxes, or do you use the larger one supplied for Best Buy employee use in general?

I read that the solution included in the HD package is new. The employee that applied mine used the larger bottle.
[Galaxy S III Accessories] Sephirothvfc:
We actually get a zagg installation kit that has micro cloths, big spray bottles and awesome flat tip yellow thing to remove solution off the screen. I never use the solution that's provided to us in that box. It works ok but smells like ****. I usually either make my own or use the one that's inside the package.
[Galaxy S III Accessories] Wond3r:
That is what he used. I was thinking maybe the solution that comes with the HD is updated and more specific to the HD, but I guess that isnt an issue either.
[Galaxy S III Accessories] demarcmj:
I think it's unreasonable considering that you had not yet requested a warranty replacement. If it was me, I would have gotten a replacement after the first correspondence where the guy mentioned it. Then, and only then, would I have continued on with the rest of that stuff (assuming that the second one was no better). If you had tried two and had the same issue, then I don't see anything unreasonable about anything you said.

On a related but unrelated note...

Since there's supposedly no orange-peel effect, and it's not supposed to add much resistance, has anyone tried one of these with the samsung C-Pen?
[Galaxy S III Accessories] Wond3r:
What is the difference between me getting a replacement and having 1 friend at the time (now 2) with the same issue? ...
[Galaxy S III Accessories] demarcmj:
It seems I missed (or forgot about) that aspect. Objection withdrawn.

I'm still wondering about that second part of my post though...
[Galaxy S III Accessories] cgardnervt:
Well that's no good! I have never bought anything from ZAGG. Lately all I have heard about is how bad they are these days. My ATT screen protector is better it seems! :P

Oh well. Its a good thing they can be returned if you do not like them.
[Galaxy S III Accessories] pyroscott:
Do you realize you said that you were removing the CSR name but left it in there anyway? Poor Luis.

As far as this giant issue with a product that has a LIFETIME warranty. Get over it. CSRs don't know what they are talking about. Not to mention they deal with tons of angry customers every day. Sit there and beat up the poor guy making minimum wage because he said something that he thought would get you off his back. Go get a new screen protector on warranty.
[Galaxy S III Accessories] extreme11191986:
I was actually at best buy yesterday and had one of the people with a zagg hd on their phone let me feel it to see how it compared to my sgp nano clear.

The sgp nano clear was definitely better than the zagg hd imo.
[Galaxy S III Accessories] Wond3r:
Thank you for pointing that out, and I've now edited the post! I thought I caught them all.

The issue is not with the lifetime warranty. And CSRs are paid to know what they are talking about so its expected they get this kind of reaction from customers. Its practically in your job description.

I dont care how many angry people he deals with, hes getting paid - get over it and do your job.

I was interested in that but some of the reviews on xda were that it doesnt take much to scratch it because they made it so thin
[Galaxy S III Accessories] ahfu25:
I guess I'm the only one who's a fan of the hd..lol....I love it and everyone who's seen my phone can't tell i have a screen protector on.
[Galaxy S III Accessories] dave2metz:
I'm buying one tomorrow... I didn't realize Zagg came out with the HD version until after I installed the OG. I've had nothing but great experiences with Zagg. I have used them on my last 3 Android phones with no problems. Until they prove me wrong, I'm a loyal customer.
[Galaxy S III Accessories] amerikian:
I too have a "dent" in mine after a 4 day curing process. Its small enough not care at the moment but I am bummed. I'll ask for a replacement when it really bothers me or I get more scratches/dents. Sucks to hear they were giving you **** since their warranty is advertised. as being so easy and trouble free .
[Galaxy S III Accessories] lessthanzach:
Been using mine all day and tried using my nail and it looks fine. No scratches or dents. I might add that the email seemed a bit dramatic right from the start dude. If you aren't happy with a product then just return it. No need to go off on some dude who probably makes barely above minimum wage.
[Galaxy S III Accessories] Ker~Man:
Has Anyone Who Is Having Issues With These New HD ZAGG's Thought Of The Possibility That It Very Possibly Might Have Been The Person Who Applied The Film Didn't Do It "Up To Par" Or Quite As Precisely As It Needs To Be? Because, I've Had A Lot Of ZAGG's, Overall GREAT Quality, But I Notice Almost Identical Problems When Someone Simply Doesn't Do It With As Much Precision And/Or Experience As Others. Almost Impossible To Notice Any Difference To The Naked Eye, That Is Until Little Blemishes Start Showing Up After Just Days Of Literally Babying The Device. Just A Little Idea, Don't Quote Me On Anything. I Personally Have A Guy At The Local ZAGG Kiosk At The Mall Who Has Put My Protectors On For Me For Quite Some Time Now And On Many, Many Different Devices. He's Virtually As Flawless At Doing It As They Come. A Lot More Often, And Before I Started Going To The Mall Kiosk, I Would Go To Best Buy, And, Besides The Fact It Cost A Lot More (When Coonsidering Installation, Etc...), Everytime They Would Apply One For Me, It Wouldn't Look So Much As "Bad", But They Definitely Always Had More Of A Propensity To Have These Little, UNACCEPTABLE, Blemishes After A Few Menial Days! Again, Hope This Helps!
[Galaxy S III Accessories] browniegirl:
I put mine on but it's too wide. Not happy
[Galaxy S III Accessories] nitronet:
Zagg is the most overpriced piece of crap you could ever put on your phone.