[Verizon Samsung Galaxy S III] antawnm26:
Samsung Live tech support Chat:

Chat Information Please wait for a Samsung Agent to respond.

Chat Information You are now chatting with 'Sergio '. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat Information Your Issue ID for this chat is LTK56401291330X

Sergio : Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: why is the verizon samsung galaxy s3 bootloader locked or encypted?

Visitor: All other versions does not have a locked/encrypted bootloader

Sergio : I understand that you want to know the information about the locked/encrypted bootloader for verizon samsung galaxy S-III device. Is that correct?

Visitor: I just recieved mine and i will be returning it asap. this is ridiculous, and its getting negative press at this moment

Visitor: yes

Sergio : Thank you.

Sergio : I will be glad to I will be glad to assist you.

Sergio : May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .

Visitor: its the verizon samsung galaxy s3

Visitor: SCH-I535

Visitor: Why is the bootloader locked/encrypted?

Sergio : Would you mind if I place you on hold for 3 minutes while I pull up the details regarding this issue?

Visitor: ok i will hold

Sergio : Thank you.

Sergio : Thank you for holding.

Sergio : I am sorry for delay.

Visitor: Over a million customers was under the impression that they were getting the exact same phone as the other models

Sergio : I checked with the details.

Sergio : As the device came with the CDMA it will be locked by the carrier and encrypted.

Visitor: Well, the other carriers ATT Sprint Tmobile is not locked nor encrypted

Sergio : Let me explain you AT&T can be unlock form the carrier and use with different carrier .

Sergio : Unfortunately we don't have SIM card option in the CDMA device hence we can not unlock the device and can not be use with other carrier.

Visitor: Im not speaking about SIM Im speaking about a locked/encrypted bootloader

Sergio : There will be a different encrypted with the different carriers.

Visitor: Do you know what a bootloader is?

Sergio : I will provide you with the required information.

Sergio : Boot loader loads the required operating system files in to RAM when you power on the device.

Sergio : Samsung do not recommend Editing Boot loader files and hence boot loader will be locked.

Visitor: Correct so why is it that verizon version is locked/encrypted? Other carriers bootloaders are not locked/encrypted...Samsung allowed verizon to make millions of customers unhappy with this

Sergio : I can understand your concern.

Sergio : I would have surely helped , if I had any information regarding this.

Sergio : As we in the technical chat support we don't have the information on that.

Visitor: Do you have corporate email that i can contact someone with my concern

Sergio : I apologize for the inconvenience.

Visitor: Do you have corporate email that i can contact someone with my concern

Sergio : Yes, please click on the link below to get more information on your request.

Sergio : http://www.samsung.com/us/support/contact