[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] pmennen:
Just got my Note N7000 today (my 1st smart phone) an so my ignorance of the terminology is so great it may be hopeless, but now that I bought it I have to stumble thru it somehow. I'm pretty sure I read somewhere that one could get 3G data access with AirVoice (as well as other at&t MVNOs) so I purchased their sim card and $10 airtime plan (4 cents per minute voice 2 cents per message, and 33 cents per megabyte data). When my Note arrived I slipped the sim card in and Viola! ... I could instantly make and receive voice calls (no phone setup needed). For data however it seems like lots of setup is required.

For my first attempt I stumbled on this app called "tweakker" that claims to do all the setup for you. So I ran it, selected "AirVoice" and after a 60 second test it says: "You do not have ..." This might be a useful message telling me what I need to have but unfortunately I can't read it! It is covered up by a white box containing the message "Something is wrong. We could not connect you to the internet via your operator". So it seems tweakker can't do it for me.

So then I went to the phone instructions at the AirVoice web site:

http://www.airvoicewireless.com/PhoneSupportGeneralDataSettings.aspx

The automated "Over the Air" setup method appears to work by receiving some messages sent by AirVoice, so I called AirVoice support and they tried to help me. They sent the first required message several times. Each time I saw a notification on my phone that said that this transaction costs $.02 (which is what my plan claims it should cost) but I don't actually see this message. Perhaps it is just because I don't know how to receive a message, but I didn't see anything that looked like it could be a notification of a message and when I selected the "Messaging" icon, I didn't see any messages. Tech support also had me turn off my phone while the message was being sent, but that didn't seem to make any difference. She put me on hold but I soon was disconnected and by the time I called back the support desk had closed for the day.

So then I went to their manual setup information, but this is where I ran headlong into my terminology gap. For instance under "General Settings for Internet & MMS" in says "WAP Homepage URL = http://www.avmobileweb.com" but I don't know where I enter this in the phone. Same problem with the "MMS URL" and the "MMS APN".

Then on the phone under settings, Mobile networks I checked "Use packet data" and unchecked "Data roaming". Is that correct?

Then under "Network mode" I selected "Auto" and under Network operators it said "Searching ..." and then listed "AIRVOICE WIRLESS" twice but when I click on either of those it times out after a minute of trying to register the service. But if I hit "Select automatically" it says "Registered on network". This would seem to imply success, but then if I disable wireless and go to the browser it says "No network connection" and tells me to check my settings.

So then I went back to the mobile network settings, clicked on "Access Point Names" and tried to set up the APN. I entered:

Name = "Airvoice Web"

APN = "att.mvno"

Proxy = "66.209.11.33"

Port = "80"

Username = <Not set>

Password = <Not set>

Server = <Not set>

MMSC = <Not set>

MMS proxy = "http://mmsc.cingular.com"

MMS port = 80

MCC = 310

MNC = 410

Authentication type = <Not set>

APN type = internet+mms

Then I hit "save" ... but this still didn't seem to get me connected.

Although in truth I would have been quite surprised if it did since many of my responses above were guesses based on the information AirVoice provided, plust some data they gave me (such as WAP Homepage URL, and MMS Access Name) I couldn't figure out where to enter.

Also the next section "WAP Browser Settings" I couldn't complete at all because at step 4 it says "Select Browser Settings" but I could find no such selection. So I wasn't able to enter any of the data in the WAP browser settings.

So after spending 4 hours on this and not feeling I'm remotely close to success, I'm wondering does everybody have to go thru a similar learning curve, or do I just have a knack for doing the wrong thing. If I call back the Airvoice tech support person tomorrow, is there any chance of success or is my knowledge gap still to great. Or if there is some reason I'm trying to do something that can't be done, please put me out of my misery now.

The other thing I thought of is going to an AirVoice store, but the nearest one is 20 miles away and before doing that I can't do it myself and that it is indeed possible for a more knowledgable person to get this to work. Also would the person at the store would know how to do it. (They handle several networks, so who knows how expert they are in this kind of thing).

Sorry for the very long message, but I had no idea how to describe my problem in a concise way. Thanks in advance if you have any suggestions.

~Paul