[Galaxy S III General (US Carriers)] Master Ramy:
My two gs iiis were supplies to ship today but after waiting for a long time the website wasn't updating. I had a chat with them and turns out they're on back order waiting for more from sprint.

Here is a transcript of chat. I think I might cancel my order and go to best buy, this is ridiculous

Thanks to customers like you, we have received an overwhelming response to our great offers. Unfortunately, customers contacting us are experiencing unusually long hold times. Please be patient and we will connect you to an agent as soon as possible. You have been connected to Susane.

Susane: Hi Ramy, Thank you for contacting our chat support group. I'd be glad to check the shipping status.

Susane: How are you doing today?

Me: I'm doing OK and u?

Susane: That's great, I am also doing good. Thank you for asking.

Susane: For security reasons, could you please verify the last four digits of your Social Security Number?

Me: Sure, ####

Susane: Thanks for the verification.

Susane: I have reviewed the order and I can see that the phone is not in our inventory .The wireless device you ordered is extremely popular.

Me: Your welcome

Susane: My pleasure.

Susane: Unfortunately I don’t have a solid date on when we will be receiving the phone in our distribution center.

Susane: Once we have the phone in our inventory, we will complete and ship the phone to you as soon as possible.

Me: Yes it is, but why have I not been notified? As of Friday my order was ready to ship today.

Susane: I apologize for this inconvenience.

Me: On Friday my crd was charged and ready to ship

Susane: Yes, we have only authorized the amount $307.97 from the Card.

Susane: This amount will be charged after the shipment of the package.

Me: OK, so when will it be shipped? The website said today

Susane: Unfortunately I don’t have a solid date on when we will be receiving the phone in our distribution center.

Susane: For this inconvenience and delay, I will upgrade the shipping to Next business day for free.

Me: I was told on Friday I'd get it by Thursday at the latest, so why is it no longer available? Susane: There are thousands of customers who have placed the order.

Me: I appreciate the upgrade, but my question is how long will I have to wait? A day? A week? Two weeks?

Susane: We receive a limited stock from Sprint and we are still waiting for another shipment from Sprint.

Susane: I am really sorry, I have no further information.

Me: I see...

Me:Then can I request something?

Susane: Sure, please go ahead.

Me: On your website, for fourth of July, you are now offering free 16gb microsd cards with the phone order. I ordered earlier than that offer because I needed it sooner

Me: Since I now have to wait, could u also add two free 16gb cards, one with each phone, to my current order for no extra charge along with the next day shipping?

Susane: I am really sorry, it is not possible.

Me: I see. You have upgraded my shipping to next day tho, right?

Susane: Yes, I have upgraded to Next business day for free.

Susane: Once your phones are shipped from our distribution center , you will receive a confirmatory e-mail providing you with the details of your order and estimated date of delivery with tracking number.

Me: Very well. Thank you. Hope u get that shipment soon so I don't have to try and get it from best buy. Susane: You are welcome.

Susane: Yes, we will be receiving the shipment soon from Sprint.

Me: Thanks. Have a good evening.

Susane: You are welcome and same to you. Susane: Is there anything else I can do for you today?

Me: Nothing else unless u could give me a rough idea of how soon? A month? A week? Maximum how long? Susane: I apologize, I do not have the information.

Me: No worries then. That is all, thank you.

Susane: You are welcome.

Susane: Thank you for contacting our chat support team. Please feel free to come back to for another chat session if there is anything else we can help you with.

Susane: Have a great day!