[HTC Rezound] NoSpamDan:
Aaaaaah, Sprint's "unlimited" data... Forgive me, but I must share my recent Sprint experiences here:

After 8 years of being a Sprint customer in good standing, I made the mistake of getting an Android smartphone. (mistake it was through Sprint) My usage and locations did not change from the Blackberry I had previously, but the first month of my "unlimited" data usage with my awesome Epic 4G Touch led to a threatening letter from Sprint, warning me about my excessive roaming data usage! I had the 1500 Everything Shared unlimited data plan with my wife. All of my bills detailed my usage, clearly indicating that I had used xxx/unlimited Sprint 3G data, and yyy/unlimited Sprint 3G roaming data... I was perplexed, and figured that my rooting the phone and messing with some proxy settings trying to get better data speeds may have had something to do with it. So I put all of the settings back.

Then, 6 months later, I got my wife an E4GT phone too. Almost a week after that, when she had really gotten into the phone, I got a second and final love letter from Sprint stating that due to my continued excessive use of roaming data, my account would be terminated in 6 weeks!

I work in a large metal industrial building, 18 years with the same employer, and my data signal at my desk was always sketchy at best. I had to go outside or by a window to get good reception. My company has cell repeaters in the building, and come to find out, they are AT&T.

The letter said the their policy on roaming data was that you were limited to 300MB per month of "off-network" roaming data, or you could go over if the majority of your data usage was on "Sprint's" 3G roaming network. Wtf? I signed up for an unlimited data plan so I wouldn't have to worry about usage!

When I am at home, I'm always on wifi, so my Sprint 3G usage was on my work commute or when I was out and about.

I called them several times to explain my situation and request that they didn't turn off my service, but they repeatedly told me that the letters come from corporate, and they are final, with no exceptions. When I asked why my "off-network"roaming data usage was limited on my UNlimited data plan, they said that it was in the contract, in the fine print... the contract that I clicked the Accept button for when I bought my phone.

They at least were polite when i called, and most of the reps seemed to understand, yet they could not help. They said that their marketing team had not "synched"with the Billing department, and they have to pay extra fees for such "excessive" usage. I found out that part of this actually comes from the FCC and their carrier and roaming regulations.

I was pissed that they hold you accountable for this usage, yet DO NOT REPORT IT TO YOU, either on the bill or online! Talk about deception, and crooked business practices!

Angry, I sought out all the Sprint corporate email addresses I could find, including several email address variants of Sprint CEO Dan Hesse, and emailed them (politely, but in a matter-of-fact tone) regarding my situation. Big surprise, not a single reply... Might have been my reference to the Better Business Bureau and my hopes for a Class-Action suit... ;)

The letter from them also stated that they would waive any ETFs, and the last month's recurring charges, and that I could port my numbers to another carrier before the deadline or I would lose them.

Feed up, pissed and disgusted, I switched to AT&T for the same monthly plan cost, and got two new Skyrocket phones with 3 gigs of data on each phone, unlimited texting/mms, unlimited mobile to any mobile, and luckily was able to return my wife's phone to Amazon Wireless for a full refund. In my worst month with Sprint, I only used 2 gigs total, so this seemed pretty safe...

Even sweeter, my wife gets a 23% discount on AT&T service through her employer, the data speeds are WAY faster, and I have more cell signal bars in more places, including at home!

:eek: So watch out peeps, Sprint is really "the only network with FALSELY unlimited data"!

Good flipping riddance, Sprint!

Sent from somewhere in Galaxy SII...