yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Nascar Dog:
What, you don't trust a new member with only 3 posts. :D

When I called them two days ago I got a similar yet less detailed response.

The best bet is to return it and wait at least a month and try again.

Or wait for the Nexus 7.1
[Nexus 7 General] adamhlj:
I just got off the phone with google. The call lasted only 8 minutes and 18 seconds. The girl on the other line said that she would forward my info to the specialist team, and that they would respond to me in 1-2 business days. So hopefully it all goes well.

Edit at 11:13 pm. I received my notice to purchase the new tablet before I left work. Which only took about 2 hours from the time I placed my call to the time I left work. I ordered it, and the order is being processed. So I expect to have my new nexus delivered next tuesday. But I am going to chicago and won't be back until Saturday of next week :(
[Nexus 7 General] boneskid1:
Honestly the guy told me what most of you also got told if you bought your tab at a retailer vs. Gp that you have to go through the retailer for a replacement. I would wait a few weeks so that all of the new tabs with the fixed solder joint reach stores, unless you don't care.

And regarding the post that you may not trust me, you can that is what the Google rep told me, so if something else gets published publicly then idk what to say, also I asked the dude why Google hasn't come out of the hole and publicly said what's wrong and I was told that not many devices where affected and that he could not tell me if they were going to make a statement as to what is going on.
[Nexus 7 General] Carbja23:
Mine had a bad flicker and the brightness was messed up. Replacement took 15 min and they shipped 2nd day air.
[Nexus 7 General] Va1iD:
Maybe its Broken?

Do you order the product online? because maybe the delivery could have damaged the Computer. It happens with lots of computers.

If not, did you drop, or spill anything onto your device? That can damage the mainframe quite a bit too! :D
[Nexus 7 General] boneskid1:
I didn't drop my tab and the box was not smashed or crushed
[Nexus 7 General] potentiality:
I just contacted Google as well. The first guy did say he had another person calling with the same issue, but not a buttload. However he couldn't guarantee the new one wouldn't suffer the same issue. I had to call back though as I did something I didn't realize I needed in root and deleted the phone system apps. Which were needed to look up the system serial (NOT the same as the one one the box). Had to use adb via usb to retrieve. :silly:

fwiw there is this thread now to see if those of us whom return get the same issue or not with serial number matching.

http://xdaforums.com/showthread.php?t=1798155

I do want to point out, that again, going to 0 does get rid of the flicker. But of course then you loose half your brightness range. But for those that just don't want to deal with the hassle for this one issue. However if as mentioned is correct and a bad solder area and no insulation as mentioned by boneskid1. I would still be inclined to replace your unit as that could be fubarring your wireless signal and possibly long term damaging the screen. Might also increase battery draw slightly as well.
[Nexus 7 General] boneskid1:
mytab flipped out delete
[Nexus 7 General] igjoe:
I FINALLY got an answer from Google about this flickering issue.

I sent them an email just asking them if it was a hardware or software issue so I could decide whether or not to return the device. A week later, after I had returned my device already, they told me they couldn't guarantee my warranty since I didn't buy from them and to return the device to my retailer, but still didn't answer my question of hardware or software. I politely asked again and a few days later I got this response:

Thank you for being so patient, we are addressing emails as quickly as possible. The flickering of brightness on your screen is a hardware. We have been offering returns on the device or a replacement. This issue has been addressed and the replacements sent out will not have the same issues.

If you have any questions or if I have not answered your questions well enough please feel free to reply to this email.

Regards,

Ashley

The Google Play Team​

So there you have it. Hardware issue.

Now we just have to wait patiently for more shipments.
[Nexus 7 General] jiniechoi92:
tested with other nexus 7

My brother and I have the same tablet and we tested it because I was having the problem but my brother wasn't. We were seeing what was different and my brother had his on automatic brightness and I had mine on the lowest brightness. And after I switched on my automatic brightness, the problem vanished and hen my brother turned his brightness down, he started having the flickering problems as well.

It seems like it's a matter of brightness for us but it may be different for others. What we also noticed was that our tablet had different color balance. My brother's screen had higher level of cyan.

Did anyone else notice the colour balance difference?

I have much "warmer" screen (yellower) than my brother's screen. Anyone?
[Nexus 7 General] diomark:
I've noticed mine flickers the worst when in low brightness AND when when my WiFi is pulling data. Its worst when I'm further away from the router.
[Nexus 7 General] SDO1000:
Leave it on auto in a dark room and you will more than likely see it start flicker again.
[Nexus 7 General] exzacklyright:
I put it on low brightness with 1 bar of WiFi and didn't notice anything. I had gmaps open. Is it pretty noticeable?

Mandated from Stannis Baratheon
[Nexus 7 General] igjoe:
Make sure your brightness is below 30%, but also above 0. Test in a dark room as well. Here is a good video showing the flicker vs non-flicker:

http://xdaforums.com/showthread.php?t=1798155
[Nexus 7 General] exzacklyright:
I tested it on 1 bar and don't see anything. I've only had it for 2 days so maybe the new shipments fixed it?
[Nexus 7 General] Cybore:
So I tried to reproduce the flicker on my N7 and was only able to reproduce flicker upon panning in google maps. When I drag the map around and the street names are loading I can sometimes see a minimal flicker (generally when I a lot of loading is occurring). Its pretty subtle and only visible when brightness levels are low.

Don't see any flickering at any brightness level besides that.
[Nexus 7 General] pclov3r:
Does that mean they have replacements now or are they awaiting shipments of new ones?

I want to wait and see that the issue is actually fixed before I send mine back.
[Nexus 7 General] igjoe:
If you bought yours from Google and request a replacement now, I'd be fairly certain that you'd receive a working device since they can control their own orders.

If you bought at a retailer, I'm not so sure... I bought from a retailer previously so I'm considering ordering straight from Google when the 16gb becomes available again.
[Nexus 7 General] SilverXZ:
I tested a little bit and it seems, that I only get the screen flickering when these three things happen simultaniously:

-the WiFi singal is bad

-the brightness is set low

-it's fetching data from the internet
[Nexus 7 General] MattSkeet:
Just bought mine today from shop . UK retail release .... my nexus 7 has got flickering issue
[Nexus 7 General] mi7chy:
Here's a little twist to this issue. If you pull the back cover off the issue goes away.

For me, the combination of disabled auto-brightness, brightness decreased to lowest, WIFI enabled, GPS active (with maps opened or Google Now/Chrome pulling your location) and back cover on will cause one of my units to flicker in regular intervals like four second pause, flicker two or three times, four second pause, flicker two to three times and repeats. Sounds like a power issue.
[Nexus 7 General] pclov3r:
Okay Amy said on the phone that the Flickering is a known hardware issue and it was been resolved in the new reversion/shipments. It appears true as two people and a youtube video show no flickering.

Going to be getting a replacement.
[Nexus 7 General] wynand32:
I got a replacement that has a significant yellow tint to the screen. Just terrible, actually. Looks like there's a layer of urine between the glass and the LCD (sorry if that's too graphic, but it's the best way to describe it). My first unit is much cooler and whites are much more white (not even terribly bluish).
[Nexus 7 General] just lou:
Even if Google is in fact telling people this, I don't buy it for 3 reasons.

#1, The vast majority of then initially released N7's don't.have.the issue.

#2, The N7 was only released 2 weeks ago. The flicker issue wasn't first reported until the last week or so. Are we to believe that in a span of less than 2 weeks, a hardware issue was discovered, submitted to ASUS, fixed by ASUS, and revised units have already been received by Google? IMO, no way.

#3, One poster on here who allegedly received a "revised" unit posted the serial number, and it was lower than the original unit.

The only other possibility is that a known bad batch was shipped with a manufacturing defect, and no hardware modification was needed.
[Nexus 7 General] pclov3r:
That is possible. Still going to get a replacement.

I do clearly see your point. Seems a bit fishy.
[Nexus 7 General] SDO1000:
It's too bad we can't get a definite answer about this issue. I'd keep my tablet if I knew it wasn't hardware. If Google reps are like all the other reps I've talked with, their knowledge level varies greatly.
[Nexus 7 General] wynand32:
My recommendation is to NEVER keep a product with the hope that a problem will be solved sometime in the future. That's a recipe for disappointment. If you're not happy with the unit in your hands right now, than either commit to yourself that it doesn't bother you, or return it.You can always purchase the same product later if the issue has been shown to be resolved.

Even IF this is a software issue, there's absolutely no guarantee that it will ever get fixed--even if some ASUS or Google rep were to swear up and down that a fix is coming.

Not trying to preach to anyone here, but more talking to myself out loud. I've done this same thing in the past, and it's burned me so many times. But, I'm impatient, and don't want to be without something for the time it takes the kinks to be worked out. So, I've often ended up spending my money and never receiving the full value.
[Nexus 7 General] SDO1000:
Oh, you're right and I totally agree. I think I lost some perspective for a moment as I've been waiting for a decent tablet for a very long time.

Thanks!
[Nexus 7 General] naqlc:
Wow this sucks. Mine flickers with a full wi-fi signal on Maps. I really don't want to send it back (ordered from Google Play) as I've only had it a couple of days.
[Nexus 7 General] pclov3r:
Curious what your serial number is?

mine is 015D13AB4733---- and i have flicker issues with WiFi loading data.
[Nexus 7 General] naqlc:
015d24a8190
[Nexus 7 General] pclov3r:
Might want to fix that. Dont want to post your full serial number.
[Nexus 7 General] Nascar Dog:
Those aren't full serial numbers. They left the last few bits off.
[Nexus 7 General] naqlc:
I deleted the last few off of mine after realizing it.

I'm on hold with Google now. I guess I'll just get the replacement.
[Nexus 7 General] pclov3r:
I want a replacement but the problem it appears the Advanced RMA is the only option. I don't have the 228$ to back it up.

Poor decision IMO google allowing people not to return it first and get a replacement. They just figure everybody can put 200 or more on hold for a week?

I guess my only option is to return it for a refund and re-order?
[Nexus 7 General] naqlc:
Good question. I didn't ask the rep at Google how to go about getting it. They just said that a specialist would email me the steps to get the new one. If I have to drop another $200 for it then it is going to have to wait or I'll try and get a refund.
[Nexus 7 General] pclov3r:
The problem isn't that your going to be changed the problem is that the funds will go on hold for probably a week and a half!

Even the rep at google said this was crappy.

I just made a rant post. http://xdaforums.com/showthread.php?t=1802445
[Nexus 7 General] mateorod:
Hmmm. I may need to call Google. I have the insecure left side of the screen and a very serious flicker. I was going to report the screen but keep the unit, only replacing if it worsened.

I assumed that the flicker was fixable. We had a kernel for nook color with most of these symptoms which was fixed through software. It cost us some battery and wasn't an ideal fix, but I figured with Google involved this would go away.

It is really noticeable, not something that would be ignored by anybody, I wouldn't think. Disappointed that it sounds like a hardware issue. Although with the shenanigans surrounding release date, I guess I suspected something was wrong.

I really dislike getting replacement tabs. It seems so wasteful. Oh well, hardware problems need to be fixed.
[Nexus 7 General] rhltechie:
noob to the group here. only registered to post on this thread. I received my N7 this past thursday, i immediately noticed the horrible flicker. I read this thread on friday. I called google as I ordered directly from them. He asked if I had done a hard reset and I said I had not since I only just got the device. He set up an RMA to get a new one. The entire call lasted about 15 minutes if that. I am a bit worried that the new device will also suffer, but I wanted to give it a go. The whole RMA process from them is a lil odd. You get the credit in google wallet but it puts a hold on your account that is linked. that is, it doesn't actually charge the amount but still not cool if you are a debit user. Once I receive my new unit....I'll let you all know if I see the issue once again! thanks for all the useful info.

M
[Nexus 7 General] akiootsuka:
You should post a screenshot of this email and send it to engadget and Gizmodo.
[Nexus 7 General] jaroslavj:
We should establish once and for all what does it mean flickering.

1. Constant flickering.

2. Brightness change in gmaps.

3. Brightness change in other apps like chrome browsing. Etc.

For example my flickers only in gmaps, so I don't know to RMA it or not. Some people have flicker while reading books without wifi that would be annoying as hell.
[Nexus 7 General] megamoz:
Unfortunately I can confirm that my Nexus 7 suffers from this flickering issue, too. And if I were in the US I would definitely go for a replacement. But my tablet was bought in Chicago at Macmall and brought to me here in Madrid Spain. So I'm kinda stuck here:(
[Nexus 7 General] igjoe:
I just noticed Walmart had some in stock locally so I bought another one hoping maybe they had a later shipment with a fix for the flicker... nope :(

I think I'm going to wait until the 16gb version is available from Google again because that's probably my best shot at no flickering.
[Nexus 7 General] dominican2589:
Google Play has it back in stock
[Nexus 7 General] descendent87:
Decided to send my original 16gb back due to the flickering, google are currently holding £200 while waiting to receive my device and I received my replacement today but same issue. Will contact google in the morning and try and send the 2 back together but not sure if I'm going to ask for another replacement or a refund and wait until it's definitely been fixed
[Nexus 7 General] adrianblack:
I gave Google a call .... explained what was happening. They said they know about the issue and "half the time a factory reset fixes it" (I don't see how) -- so I did it for them. Of course it made no difference so they put a new one in my Google checkout cart. Like you guys said, they do put an auth on your credit card for the $250 but hey, so do gas stations if you put $5 of gas into your car. (I think they put an auth for $50)

Anyway, he said they have a bunch of the devices in stock for warranty repair and I should have it in a couple of days. Let's hope the new one is fixed as well...... Hopefully the warranty stock aren't Rev 1 devices with the same issue.

OH also, for anyone exchanging their unit, use ADB to backup and restore your unit. Works a treat, even on stock un-rooted ones. See this link:

http://xdaforums.com/showthread.php?t=1420351

I used 'adb backup -all -apk -system -f nexus7.ab'

I might have used -shared too but didn't think about it.... After you do a restore (After a factory default or with a new unit) reboot right away.... It restored everything including my icon layout in the launcher. The only thing that didn't come back were my Widgets which I had to add back in manually. All apps and their settings were back.
[Nexus 7 General] gerrylum:
Please let us know your results with the new N7. I'm holding off exchanging mine till the last minute to see if the new batch actually does fix the problem.
[Nexus 7 General] JaSauders:
I was in the same boat, except I was already at the end of the Staples return policy, so I returned it. Staples and Gamestop were all out of stock, but now that Google relisted the 16GB as available I figure I'll shortly have one anyway. Google may have botched the pre-order but there's a definite +1 to their customer service in regard to the RMA process they've been running. ASUS said they would repair my device and have it sent back to me within 2 weeks. Uh? LOL? No thanks. Their reps barely know the Nexus 7 exists. I had one earlier ask me if that was a Windows based tablet. Really? ASUS, I love ya... but the two calls I placed earlier didn't highlight the quality I'm used to from ASUS.

At any rate, I'll put in another order and go from there.
[Nexus 7 General] DualSportDad:
Did you have a wallet account before you did this and does it still work after you restored?
[Nexus 7 General] gerrylum:
I went ahead and requested an RMA replacement tonight. The Google Rep had me try the factory reset fix, but of course that did not work. He DID tell me that the newer Nexus 7s have had this issue fixed, but I really don't think they KNOW that. They probably just say that to placate the customer. That said, I really DO hope the replacement doesn't have the flicker problem.
[Nexus 7 General] pinoyto:
I use to have bad screen flicker but didnt mind it much. Lately clemsyn has been sending me overclocled kernels and the flickers were still there. Then he increased the cpu core voltage for a more stable OC and not only did it help

e overclock to 1.7, it reduced the flickers too. If you guys are willing to try it, PM clemsyn.
[Nexus 7 General] potentiality:
Per 2, people at the Google conference did notice it on some. Including the thread starter.

However I'm starting to think your right in that one or two production lines out of the X total lines has a faulty/ detuned circuitry assembler.

I give this as below as a possibility they still have not fixed/resolved this yet.

flickering unit:

015d1664b52****

C60kbc19****

New unit from playstore...STILL FLICKERING*

015d262e961f****

C70kbc08****

*I will test more but right now in this browser its not but earlier it seemed o be via my streaming media from my local server.

**I've tested it more and its still there, albeit so far doesn't seem as bad??? More test in required. If so, and the only confirmed good replacement we have seen was from a very low serial. This doesn't bode well on a newer units. just Lou, could you give your serial since you claim not to have it?
[Nexus 7 General] WeepingWombat:
same here

Original 16G unit from playstore (flicker, screen lift on the left):

015d22109cf54****

C60KBC22****

replacement unit (same exact problems, screen lift a little less, but let's give it some time):

015d16895154****

C60KBC22****
[Nexus 7 General] potentiality:
Your replacement unit looks to be a even earlier serial than your original.
[Nexus 7 General] boneskid1:
How may of you have purchased your n7 from the office depot, and have a flickering screen?

i bought mine and they shipped it from Minnesota in one night but now my local office depot wont return it even after the guy that placed the order for me said he could return or exchange it if i had any problems within their 14 day return policy.

so that was my little rant.

P.S. has anyone gotten a rma directly from asus for a new device?
[Nexus 7 General] tevinwade:
Asus won't give you a new replacement device. They will allow you to send it in for repairs for 10-20 business days. That's the only option they gave me.
[Nexus 7 General] JaSauders:
I got the same thing. I was actually semi disappointed with ASUS when I called. Not entirely because of that, but because of the one rep I talked to. She asked me if the Nexus 7 was a router. I said no, it's a tablet. She then asked me if it was a Windows based tablet. I said no, it's an Android based tablet. She informed me I had the wrong number, and gave me the number to their tablet support. When I called, it was Cisco's help line. What the?

I called back and got somebody different. Turns out I had the right number originally, at which point they told me it would be about 2 weeks average turn around. I politely told them no thanks, and said I will be handling my returns through Google, as Google is clearly handling RMA's in a significantly more logical manner. I didn't want to be belligerent, but I also wanted them to know that a 2 week stretch of downtime is laughably terrible compared to Google's "let us send you a new one, then send your old one back afterwards" policy.
[Nexus 7 General] andTab:
Every once in a while I have a narrow flash on the screen (holding the device horizontally, I would say 1/3 from the left or right edge) ...

From top to bottom there will be a 1/16th of an inch wide white flash ....
[Nexus 7 General] boneskid1:
i have similar issue except my line is black and only one or 2 pixels wide, i think it is caused by the flickering screen issue but you are the only other person with a similar issue that is have.
[Nexus 7 General] Newbleeto:
I haven't read the whole thread, so I'm sorry if this was already pointed out. But having received my nexus 7 yesterday I noticed a bit of a screen flickering. It doesn't bother me much. The interesting thing I noticed is, I only seem to get the flicker when my Wi-Fi signal is weak. I have tested this a few times and seems to be more than just an impression. Can anyone replicate this?
[Nexus 7 General] DualSportDad:
Mine does it with or without weak WiFi. For the MST part I'm usually sitting next to my phone tethered. My serial number is c60kbc29xxxx.

I bought mine from staples last wed. And called today around to see if any stores had any 16g in stock. I was told they won't have any until august 11th which by then I will be past my 15 days to exchange. I have contacted Google to see what they can do, I'm still waiting for a reply.
[Nexus 7 General] NorthGuard:
Just got my replacement yesterday (screen lift issue). My new n7 has the severe screen flickering when I'm in a dark room, full wi fi signal. Looks like I will be calling Google tomorrow. :mad:
[Nexus 7 General] khaytsus:
Please tell me this was a merged thread. :victory:
[Nexus 7 General] boneskid1:
google is going to tell you they cant do anything since you bought it from a retailer which is bs because if i want to rma the n7 to get a new one because of a internal hardware issue is should be able to, technically there is no change of money and google will still have x amount of devices but they claim that it cannot be done.

i even called twice each a different week and time of day to see if this was true or the rep was being rude.
[Nexus 7 General] DualSportDad:
I guess I can kinda understand them doing that. I hope staples pulls through tho. I've been thinking about just ordering one from the play store and when it gets here taking my staples one back bit a friend of mine ordered her 16g Sunday and she still doesn't have a shipping confirmation.
[Nexus 7 General] andTab:
That's exactly what I have.

Only happens once in a while so it is hard to document.

I don't have the other screen flicker (at least not as far as far as i can tell with the maps test), so I am torn about returning it ....

**** this tablet is really cursed.