yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] towelieee22:
I dont think that anyone here would disagree that google was not prepared for a release of this scale both on the shipping side and the customer service side. I also spoke with google cs and it is chaos over there they had to bring in bus loads of more cs people to deal with the volume. the problem is that theyre in panic mode and had no clue whats going on.

like i said before this is their first major launch and were completely unprepared. Google is a smart company they will definitely learn from their mistakes. Before you shun google forever why dont you calm down wait a week and see how google responds once they get their house in order.
[Nexus 7 General] RBFesquire:
Or, being in the UK... the English equivalent ;-) The VAJAZZLE! http://www.vajazzling.com/content/how-vajazzlesh version
[Nexus 7 General] iridium21:
Agreed.
[Nexus 7 General] pclov3r:
Both Packagetrackr and UPS say my tracking isn't active.

Sigh
[Nexus 7 General] khaytsus:
So if someone ordered an N7 on Monday from Google, anyone have a guess at a shipping date? I've been selling some electronics I didn't need to buy an N7 "for free" and just able to grab it early next week.
[Nexus 7 General] californiarailroader:
Sorry about that :( It seems to be hit or miss, I am thinking UPS is just having issues updating their databases, or somebody spilled coffee in their main, mega server somewhere lol
[Nexus 7 General] Anakin_SW:
Absolutely! They told me something very similar that they are looking into a possible refund for pre-order customers. I also spoke with a supervisor, Anthony, who when I mentioned the 1000+ page complaint thread on XDA, he said that Google is watching it closely. I like your style man. We need to inundate their call center nonstop, all day, all night. If they don't make things right, refuse shipment and put your money somewhere else.
[Nexus 7 General] molimo140:
Got shipping confirmation at 1:45AM today.

Ordered 8gb on 7/9 at ~3pm pacific

From Bay Area CA.

I can't post pictures, not enough posts =(

Woohoo :]
[Nexus 7 General] towelieee22:
Id take some more GP credit so I can load my N7 with more books and movies for my vacation (IF I get it by the end of next week)
[Nexus 7 General] rmm200:
Calling this a 1000 page complaint thread is flat not true - and does not help your case.
[Nexus 7 General] pclov3r:
I doubt we get a full refund. I could possible see refund of shipping + free case ?
[Nexus 7 General] TahrirSquare:
Here is the down low from google rep, said that the tablets have been out of their hands for at least a week now (that's why they couldn't cancel orders), He said all Tablets and shipping info is with UPS, Google has no idea how UPS is doing the waves, once a tablet shipping label is made and scanned by UPS, Google charges your account and then it's on its way. Google Rep didn't know how UPS is doing the waves, he said that when I asked him how come people who ordered later are getting charged and their tracking info before those who ordered earlier (so they might be hitting high order areas first who knows). The Rep also said that first wave shipped out yesterday to arrive Monday, others will follow.
[Nexus 7 General] Anakin_SW:
I requested either free shipping or a free case and Anthony informed me that they're not making any money on the cases, so they can't do that. But, yes, free shipping and a free case would make me happy and not refuse my delivery.
[Nexus 7 General] towelieee22:
its more like 350 pages of complaints, 350 of people with anticiperections for their new devices 150 of people fighting and the rest is cats raped with qtips and ronald mcdonald
[Nexus 7 General] californiarailroader:
I am in the first wave then, which just so happens to be the name of my favorite station on XM Radio :D
[Nexus 7 General] pclov3r:
Does that mean mine is on the way even tho the UPS tracking is not active at all?
[Nexus 7 General] Ahmazin:
Did I miss a memo or something? It was their intent to have them available for everyone at the same time. They weren't able to pull it off. Plain and simple. I suppose you never made a miscalculation in your life, right? Nearly everyone who bought and paid for their device, PREORDERED. We're not the only one's that paid prior to the device being available, with out a specific date it would be delivered. The retail people lucked out... There was no great conspiracy to slight us. That's a little narcissistic thinking.

And as for not "spilling diarrhea out our mouths," Like you, we have every right to say what ever sh*t comes to mind. Get over yourself.
[Nexus 7 General] kettlecorn:
7/11, California. Mines coming in a decade
[Nexus 7 General] budde2:
Mine says it was made on the 9th to and days Monday for delivery I got my figures crossed

Sent from my sprint galaxy nexus jelly bean baby
[Nexus 7 General] rmm200:
In my experience - for what that is worth - I have received packages before UPS tracking became active.

Make of that what you will.

What is definite though, is that after UPS tracking becomes active, you can see when it was picked up.
[Nexus 7 General] pclov3r:
Hum... Curious if I should call the CS at UPS and ask them if they have anything? The phone told me the same thing.

What is puzzling to me is that usually it will say like order ready for ups but it's just inactive as if it doesn't exist in the UPS system.
[Nexus 7 General] EVIL JIMMY:
The UK definitely got screwed here!
[Nexus 7 General] rmm200:
Define UPS info please. Is that from UPS, who would normally not indicate when the label was printed, or from packagetrackr?

I would only trust information directly from the UPS web site.
[Nexus 7 General] californiarailroader:
On phones, we in the USA often get screwed, it's a pain I know :(
[Nexus 7 General] stunndd:
Can I just have my $25 to the Play Store now so I can buy a game for my Gnex while I wait? :D
[Nexus 7 General] chisaki:
That's right on. Google has a block of tracking numbers to assign to packages ready for shipment. Nothing will happen to your tracking number until it is scanned into the UPS system and the package is picked up by UPS. This will not happen until Monday.

A few lucky ones might have been scanned and picked by UPS before close of business Friday.
[Nexus 7 General] rmm200:
Can't hurt to call them. Let us know what they say.
[Nexus 7 General] californiarailroader:
Sometimes, third party tracking sites are more up to date, I know they use the same info but that doesn't mean UPS'S Site is necessarily showing all the available info.
[Nexus 7 General] chrisbd1:
Ordered 8GB Nexus 7. Play store exclusive. It shipped. No one got one at Game Stop/Sams/Staples before me-Play Store exclusive. Am happy. Here's hoping that Google monitors this and screws the asshats that think calling over and over again will get you something. I've found that that's the sort of behavior that gets spit on your burger :highfive:
[Nexus 7 General] rmm200:
Like your new Avatar!
[Nexus 7 General] chisaki:
What makes you think that half of the N7's are broken? I've seen some complaints but nowhere's near half.
[Nexus 7 General] demandarin:
as Californiarailroader mentioned,its much better to use http://packagetrackr.com

my ups tracking info shows nothing. I tried this site and got all the info. when label was created and what time. then the estimated arrival date of package. it also has a map to show you where package is at and has an Icon status thing that lets you know what status your package is on. As far as if its on delivery already. etc...
[Nexus 7 General] rmm200:
I like to do a cross-check, and have both up. But as for expected delivery date - trust only UPS. They are the ones with the truck.
[Nexus 7 General] MaxCarnage:
That's lame. All you're doing is harassing folks that have nothing to do with your complaints and keeping other people with genuine issues from getting through.

If you really care, start a letter writing campaign or a petition. I know, that requires more effort than breathing heavily into your phone, but that's the kind of stuff corporations pay attention to.
[Nexus 7 General] jotei66:
My thoughts exactly, its pretty pointless taking out any frustration on the Customer Care team, they are probably on min salary and have no idea what the hell is going on...

I can see your point and understand your frustration, but past experience has shown me (and being on the other side of the coin as a Cust Rep working for a major company who have messed up in a similiar way...) that if you want someones attention, do it when things calm down and put a complaint in writing to the company concerned. I find that my compaint is actually dealt with better, rather than speaking to a line of people who either couldnt care less (low paid and under stress) or a senior who just wants you off the phone due to being inundated with frustrated/irate customers, with no quick fix for him to hand.

I aint saying don't complain, DO complain thats the only way Google will realise its error, just complain when the time is write when someone will actually listen...;)
[Nexus 7 General] rmm200:
If you believe any of the stories that have been floating around, your tablet is not at Google HQ today.

It is sitting with a bunch of it's relatives in a distribution center close to your home.
[Nexus 7 General] Dirtbound:
I'm only 85 Miles north of their HQ... swing by and give me a lift. :p
[Nexus 7 General] :
Thats so mean. lol but so funny!!
[Nexus 7 General] mewantnexus7:
Pssh, I'm 10 miles from Mountain View as the crow flies.
[Nexus 7 General] Dirtbound:
Grrrr.... :mad:
[Nexus 7 General] Ayenn13:
Oh, I'm not done with this thread. See, I work for a large corporation as a web content type person. They give me access to things like Facebook and YouTube because I need to look at them for serious jobs.

However they are very draconian about things like accessing anything that involves downloading software of any kind and personal email. I cannot even log into my Google account because it is too "high risk" (never mind that I talk to Google reps almost daily for metrics work). So, I cannot check my Gmail or even look at my Gwallet. I am literally relying on all yous guys to let me know when the tracking numbers are sent out as soon as I can possibly know.

What I am done with is the hope and dream of seeing my N7 when I wanted to see it.

My wife is bugging me to let her have my Tab 2 7 (the hand across is part of her birthday gift on the 15th) knowing the N7 is coming soon(tm). I want that sweet sweet T3 and the no latency sound processing, and the nice dense screen in my sweating pixel addicted palms NOU.
[Nexus 7 General] danielsf:
Well I am only 5188.9 miles away, anybody fancy giving me a lift please? :)
[Nexus 7 General] Dirtbound:
We'll let Larry Page know to send his jet your way. :p
[Nexus 7 General] mewantnexus7:
jk google maps got the location of mountain view wrong, it's actually 30 miles :p

EDIT: WTF there's a Mountain View near Concord, CA in addition to the famous one.
[Nexus 7 General] StyleNSkillz:
There are tons of google locations, they probably all have some right?

http://www.google.com/about/company/facts/locations/

Or at least if we all go in mass we may be able to scare them into releasing the tablet earlier. :D
[Nexus 7 General] Lootes:
A good friend of mine works there doing M&A and he has no idea when it will be delivered. If you do go, find the right floor with the android team on it.
[Nexus 7 General] Scottatron:
Around 8,000 miles away for me, but then again, I live in the future :D
[Nexus 7 General] knitnerd:
A group of us who hang out in this thread would probably not be very scary.
[Nexus 7 General] brizey:
Lol...I was the first reply and have been following it since then so I have the second highest NSAL (nexus 7 anxiety level) score on the board. I was scared poopless it was going to ship last week....I ordered it on faith that it would not come until I got home from vacation. So I was like not yet not yet not yet...and now I am like hurry TFU hurry TFU!
[Nexus 7 General] Xi2wiked:
So its YOUR fault they haven't shipped yet.......

Everyone sharpen your pitchforks and light your torches.....
[Nexus 7 General] rmm200:
For the life of me, I can not think of any reason for production units to pass through any Google office facility.

They are manufactured in an Asus plant, and should be drop shipped to distribution points, to minimize shipping cost.

If there is some reason for Google to handle each unit, like to apply the Google Blessing, let us know what it is.
[Nexus 7 General] mewantnexus7:
You think this is a joke? They definitely actually do this. :p
[Nexus 7 General] Dirtbound:
Google like to activate every android device at least once prior to shipping so that it counts towards their 14 trillion activations per second stat... :p
[Nexus 7 General] altrikdout21:
LOL you guys are getting wild! From "I can't wait til it gets here" to "who's going with me to bother Google until they give me my tablet." hahhaa us nexus 7 fans are insane xD
[Nexus 7 General] Xi2wiked:
The Google high priest has to bless each device....

Geez, I thought everyone knew this.
[Nexus 7 General] James-NC:
I don't expect anything other than a good tablet.I paid a price I was happy with and am sure I will get the product before long.I don't feel like they owe me anything else.

I would feel better about how this went down if someone from google would just say

" Hey we messed up and are sorry it went this way.We learned a lot and will try and do better the next time."

They don't owe me anything other that what I paid for but knowing they would try and improve would go a long way to making me feel better about another purchase from the PlayStore. jmo
[Nexus 7 General] mikesm1234:
It was a pre authorization charge to see if the bank is valid, that money will be put back in your account. And in about a week or so they will take it out again and send you an email saying you where charged and it shipped.
[Nexus 7 General] twobikes:
Shipping size and weight

Hi

Has anyone received theirs yet from Google Play, if so can you tell me the shipping box size and total weight? So I can calculate postage cost as mine is going to a freight forwarder for shipping to New Zealand.

Cheers
[Nexus 7 General] californiarailroader:
My info has the package as 1.70 pounds.
[Nexus 7 General] BaconStep:
I really have to remember this site. Well it says my nexus is scheduled to get here on monday...we'll see about that.
[Nexus 7 General] jsgiv:
First, Google doesn't owe anyone a dime. They've shipped the product within the communicated/anticipated timelines. There wasn't ever a published "ship" or "street" date.

Second, you can pontificate all you want about what Google did or did not do properly but the reality of the situation is that they are working with other companies/businesses/organizations and every aspect of the distribution is not entirely in Google's control.

That being said - could they have planned better and anticipated these issues ? Maybe. Again - we don't know the whole story here (and probably never will).

Should they do something to address play store customers concerns/issues? Technically they dont have to (they're working to deliver as originally communicated). However, The "right" thing to do IMHO is to at least refund the shipping charges in order to make the PS customers "whole" (I.e. PS customers end up paying the same amount as those who picked them up from the B&M stores). Will they do this - unknown at this time. Their priority at the moment is to get orders out the door and delivered.

You can certainly refuse shipment and miss out on a great new device. But keep in mind that the B&M stores are as much if not more important than the play store in getting these devices out in the marketplace and into customers hands. While your individual sale is certainly important the bigger picture is to get as many devices out into as many customers hands in order to generate as much interest (and sales) as quickly as possible.

Good luck in finding a similar device at the same price point BTW.
[Nexus 7 General] BaconStep:
it says the same for me too
[Nexus 7 General] Anakin_SW:
Just a guess, since most of the problems are screen related and are very similar. Seems to be a systemic issue. I had a similar issue with my Transformer Prime. I'm going to venture a guess that the screens are slightly larger than the housing, which is causing some of the screen to buckle.
[Nexus 7 General] tdoyle:
That seems like more than the actual tablet (plus the box with the charger and stuff) would weight, maybe we got a surprise accessory too? I won't hold my breath, but that'd be pretty sweet
[Nexus 7 General] glowworm62:
The squeaky wheel gets their burger served with a generous glob of spit inside.

It's a sub-$200 device, it's a luxury item, it's not going to cause you to die if it doesn't arrive for a few more days.

Sit back and relax. Life's too short to get irate over a few hundred grams of plastic and glass.
[Nexus 7 General] Anakin_SW:
Hey, defend your abuser, I get it. Google didn't state a street date, which is a poor customer service move from the get go, letting people wonder when their device will ship. Every aspect of a product release should be under their control and the fact that it wasn't is why this is going on. There is no maybe that they should have planned this launch better. Thanks for taking the time out of your day to respond. Good luck with your broken tablet...
[Nexus 7 General] mikesm1234:
If you received a tracking number even thou it does not give up any info from UPSs site it may be on route too you. People have received them in this manner.
[Nexus 7 General] Anakin_SW:
You're lame. How do you know what corporations respond to? You seem very successful, so I should probably heed your advice. The people working the phones work for Google, the place where I ordered my tablet. So, I would argue that they have something to do with the problem. If you would like to be complacent and allow them to walk all over you, that's fine by me and I certainly wouldn't call you out on a forum.
[Nexus 7 General] rmm200:
Let me try it this way - if UPS tracking is not active yet and packagetrackr says the label was printed on 9 July with expected delivery 11 July - the expected delivery date is totally bogus. They are showing you information thought to be true when the label was printed - and before UPS had the package. Not exactly useful yet.
[Nexus 7 General] bertles86:
Spoke to Play Customer service earlier. They stated all UK orders from the play Store left on Friday and will be delivered either Monday or Tuesday.
[Nexus 7 General] dmatherl:
Google is currently just doing a sale on single issues since Magazines are new to the Play Store. The sale is only on single issues and that is why it seems this way. Most magazines at single issue retail at around roughly $4.99. So once the sale on single issues ends, a subscription will save you money.
[Nexus 7 General] meter1060:
Anyone from Canada receive shipping notice? I ordered on the 3rd and still don't have any notice.
[Nexus 7 General] Sandman2749:
In that case:

1) Google - awesome tablet so thank you.

2) Launch - lessons learned

3) My order - save yourselves a couple $$$ and please cancel my order (Jordan H. From Airdrie,AB, Canada) because I bought one at Staples and the pre-order is going back

4) Lastly, please tell the British automated voice guy that I was never REALLY going to ram his teabags up his crumpet :-)

P.s. Hire someone to represent Google on forums like this who can post even a little info to keep the crazies from starting a riot. $$$ well spent my friends.
[Nexus 7 General] jotei66:
Wow... didnt someone earlier remind everyone this is acrtually just a sub £200 tablet and hardly a life saving heart machine!! Jeeez, chill man...I understand your frustration but to we have been abused...??!!?

I am so so glad this is just an interest and not a lifestyle... lol....
[Nexus 7 General] Sandman2749:
Ordered June 27 and nothing on this end.
[Nexus 7 General] SpAM_CAN:
Then why the frak haven't we been charged yet?
[Nexus 7 General] jutley:
This thread is crazy over 1000 pages when will it end.
[Nexus 7 General] black_lightning:
You sure? I havent received any shipping updates

Has anyone from the UK received anything. I was expecting them to ship it on Monday for Wednesday delivery,
[Nexus 7 General] rmm200:
We are all wondering - is "crumpet" Canadian slang for a body part?
[Nexus 7 General] manjingo:
The end is not nigh.
[Nexus 7 General] meter1060:
Well I feel cheated. If its not here next week I will have to cancel as I'm in Europe.
[Nexus 7 General] armyboy11b:
Why a week??? Mine was only a pre auth charge also then I received tracking same day.

Same for another guy here..so I wouldn't even worry about that..just saying
[Nexus 7 General] jsgiv:
Apparently ignorance is bliss :P

I'm sure Google (as well as any other business trying to distribute hardware en masse - apple, Microsoft, HP, dell,etc.) did their best efforts to ensure all aspects of the distribution were covered.

Reality check - Google (or any other company performing the distribution) does not own nor control every aspect of said system. They rely on other companies (UPS, GS, Same, etc.) to do their expected work outputs of the supply chain, etc.

Additional reality check - mistakes happen, things are miscommunicated, problems occur. They always do and they always will. The best thing to do now is move forward, ensure the product is delivered, address customer concerns as feasibly as possible, learn what mistakes were made, and use that knowledge to anticipate problems the next time a release of this magnitude is attempted.

And my tablet isn't broken fwiw.
[Nexus 7 General] bertles86:
Yup I'm sure. He said I might not have received an email, but would have a tablet by Tuesday.
[Nexus 7 General] Ahmazin:
I absolutely agree!
[Nexus 7 General] twobikes:
Thanks that 1.7lbs is on my UPS tracking what I really want to know is the size? When I got my Nexus Phone Google sent in a shipping box by Google is was at least 3-4 times the size to what was required, I did not know until I had received it and had paid twice the amount in postage than I could have done if I had my shipper re box it into a more reasonable sized box or just put it in a padded envelope.

So it is size of box rather than weight I want.

Thanks anyway
[Nexus 7 General] NonovUrbizniz:
My tracking number still doesn't say shipped lol.

I am thinking about thinking to a Sam's club and buying one in store... Would have to buy a membership too and that's 107... maybe.. stores a little far for me to use the membership very often...

Free unicorns for all pre-order botches!

I'll be glad when I'm holding it. Google is selling it at cost or worse so expecting a bone on top of that it's pretty stupid.
[Nexus 7 General] jotei66:
lol ... nice toasted with a knob of butter too :highfive:
[Nexus 7 General] NonovUrbizniz:
Jesus, you people will ***** about any goddam thing.

I want one in a white box. With glitter.
[Nexus 7 General] SAberDroid:
Fwiw, my experience with UPS and tracking numbers has been pretty routine. I have got my tracking numbers b4 and they were not found the first day, as is the case for me now. The next day the tracking number would update and there have been numerous hand offs and such. I just hope as has been stated this comes from a local hub and not one of the main ones. Although I THINK one of the main hubs is here in DFW... But I could be wrong... Here's to hoping for a Monday delivery for me and others that are waiting as well! :cool:
[Nexus 7 General] Hemidroids:
OMG that is funny!!! Google could care less about this thread. Nobody at Google has even had a peek at this crybabie sand in my vagina ***** fest. You put WAY too much stock in your opinion.
[Nexus 7 General] SpAM_CAN:
That seems... dubious. I wonder if I could get away with not being charged for it because of this... probably not :P