yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] mtbgus:
I cancelled my order 1 week ago, showed straight away as cancelled in Wallet, got an email confirming it's cancelled. Brought the Nexus elsewhere in the UK.

Just got this email from google.... what a joke!

Hi,

At this point it is no longer possible to cancel your order. If you no longer wish to receive the device you ordered, please read on for instructions:

In the U.S. and Canada:

If your device has not yet been delivered, it is en route, and you may be able to REFUSE DELIVERY (see instructions at bottom of this message).

If your device has been delivered, you may still be able to refund delivery of unopened packages within 5 days of delivery. To do so, contact our shipper directly to schedule a pick up of your package. Make sure to let them know that the pickup is specifically because you're refusing delivery.

If your device was delivered more than 5 days ago, but you would like to return it, please follow the returns process posted at:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741

In the UK and Australia:

If your device has not yet been delivered, it is en route, and you may be able to REFUSE DELIVERY (see instructions at bottom of this message).

If your device has been delivered, but you would like to return it, please follow the returns process posted at:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741

REFUSE DELIVERY INSTRUCTIONS

IMPORTANT: Don't open the package. Our shipper will not allow refusal of delivery for opened packages.

Leave a prominent note on the door to let our shipping provider know that you're refusing delivery of the package. In some cases our shipping provider has returned packages if their drivers see a note for refusal of delivery. The note should include the following:

- Refuse delivery-Return to Sender

- Include signature

- Include tracking #

If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks.

Regards,

The Google Play Team
[Nexus 7 General] id10terrordfw:
It isn't just my ups, you have to take the extra step and answer some oddly specific questions, that is how you get MyChoice UPS.
[Nexus 7 General] toiler1:
Just got the shipped notification for the tablet I canceled. Bought one down the road last week. See how long the $20 two day shipping takes.

16Gig to Canada. Please refuse and wait for your refund. Funny, the biggest tech company in the world can't figure our how to cancel an order.
[Nexus 7 General] zagazeta:
Good times on this thread :D
[Nexus 7 General] rushter:
Just got mine today. Ordered and shipped to a US address and then shipped to me in Japan. This thing rocks. Sorry for everyone else's bad luck. I'll root it tomorrow.
[Nexus 7 General] hullbay:
Lol
[Nexus 7 General] drdeathley:
Hi there,

I got the same message, has anybody refused delivery yet? And has it been smoother to return than buy the thing in the first place from Google?

Sent from my Nexus 7
[Nexus 7 General] californiarailroader:
http://www.youtube.com/watch?v=8g6bUe5MDRo
[Nexus 7 General] hullbay:
Members on the forum have refused delivery. Just put a note on your door that you're not accepting it if you're not home. Or call UPS and let them know ahead of time you don't plan on taking delivery and to ship it back. Google will process the refund within 2-3 weeks from what people have been told.
[Nexus 7 General] AtypicalWinter:
Ordered 16gb 18th July (uk)

Getting it this morning

Me one happy person :D
[Nexus 7 General] krelvinaz:
That's good to get hear.

Hope to see movement on mine soon.. US July 19th. Had to give back the borrowed N7 16 I had for more than a week... Already going through withdrawals...

Had it fully setup, and made full backups to restore as soon as I get the new unit and root it. Sui I will hit the ground running. BTW, the unit I was using was flawless with no issues.

Via my HTC Rezound
[Nexus 7 General] djkinetic:
OH EM GEEEEEE!!!! Finally my tab is on its way...Just got the Google Ship email 4 minutes ago lol, will have it tomorrow by lunch if all goes well, Chicago isnt too far from Kentucky heh..guess it will beat my Prime RMA here after all.
[Nexus 7 General] YoungAceAtlanta:
Congrats bro, I got a label printed for tmmrow.. haven't moved or anything.. it just says "order processed, ready for ups"
[Nexus 7 General] djkinetic:
Thanks bro, good to see all of us that ordered on the 13th haven't been forgotten lol..
[Nexus 7 General] YoungAceAtlanta:
I seriously just got my email from google! lol our orders must be in the same line lol
[Nexus 7 General] rowanparker:
I'm refusing delivery today. I tried to do it over the phone yesterday but they wouldn't let me so I had to get it redelivered for today just so I can refuse delivery. Stupid world we live in!
[Nexus 7 General] :
TNT where meant to deliver my order yesterday but the driver changed the status to "no reviver home" although i was home all day waiting for it, and no card through the door, he just could not be bothered. Rang them last night and they said to ring in the morning to get a better time it will be delivered.

So i just phoned them. They said the TNT van does not get into my area until 3pm-5pm. Lets hope they can be bothered to drop it off today. She told me to phone Google to get my postage refunded.

UPDATE: as i was writing this i had an 'unknown' number phone my mobile. It was a different woman from TNT. She said as i had filed a complaint last night she has been assigned to track my packet and ensure it will be delivered to me today. If it not delivered by 3pm she will track it down for me. She even gave me a direct number to her. :)
[Nexus 7 General] MacaronyMax:
came aroudn half an hour ago, Ordered on the 20th, Dispatch email last night :D Very happpy :D (UK)
[Nexus 7 General] :
I ordered on the 1st, 19 days before you.

TNT are messing me about now.

I'm pissed. Defo going to stay on the phone to google until they give me my postage cost back.

Hope you enjoy your mate.
[Nexus 7 General] Hero_Guy:
Ordered a 16 gig from the play store on Friday the 13th. Just got my shipping notice and its supposed to be delivered 7/26. I'm in California btw
[Nexus 7 General] djkinetic:
Either UPS update logs are delayed, or my nexus really spent only 7 minutes on a plane lol....

According to my tracking info:

Chicago, IL, United States	07/25/2012	3:43 A.M.	Arrival Scan

Louisville, KY, United States	07/25/2012	3:36 A.M.	Departure Scan

07/25/2012	12:51 A.M.	Origin Scan

United States	07/24/2012	10:12 P.M.	Order Processed: Ready for UPS
[Nexus 7 General] drdeathley:
Well I just got off the phone TNT get a rough idea on what time it would be arriving so I could refuse it, and the Cs rep at TNT said they will get hold of the driver not to deliver it because I am refusing delivery. He then said they will return it back to computer 2000 tonight. Well that saves me waiting in then. :)
[Nexus 7 General] Hero_Guy:
That must have been a really fast plane.
[Nexus 7 General] PykaTux:
Please does someone know how is it with warranty? If I buy it in UK can I use local Asus repair service? In my country Nexus 7 will be available in two months.
[Nexus 7 General] r4d14n7:
Got my shipping notification early this morning. 2 day shipping... after the promise of overnight shipping. Thanks for another lie big G. But at least it is shipping... :(
[Nexus 7 General] rowanparker:
Just cancelled my HMV order (because I'm impatient and cheap - who isn't!?) and within 3 minutes they confirmed my cancellation - take note Google!

Now ordered from Tesco with a code valid for existing customers (I didn't think there were any) so I will be collecting my toy tomorrow all being well :)

I'm aware people probably don't care about little individual updates like this but I just wanted to share!
[Nexus 7 General] gbroon:
Got mine today delivered by nice TNT man.

16gb ordered 3rd July order confirmation 4am yesterday.

Second pending payment disappeared no final charge yet, that's googles worry though.

Box was a little mashed on one end.

No sign of any screen problems no dead/stuck pixels and no sign of lifting.

Bye thread, would the last person to leave please ensure the lights are turned out and let the cat out.
[Nexus 7 General] estebang:
Delivered overnight TNT at 11am, UK. 8 days after ordering; if it were assessed on my experience alone I would have to say great job Google.

At least things seem to be getting better and hopefully the early fiasco has been put right for most, if not all.
[Nexus 7 General] norman1080:
I have officially given up on my N7 delivery. It gets here when it gets here.

...

Google, you disappoint me!
[Nexus 7 General] Mosaik_droid:
I can't blame Google for anything so far. It is currently UPS that i'm losing patience with. I've bee staring at this since last night
[Nexus 7 General] kcodya:
SHIIIIIIIPED!!!!! It's due for delivery today! The nightmare is almost over!

07/13, 16 GB
[Nexus 7 General] linkinparkfan007:
Windsor, ON, Canada	07/25/2012	2:45	Import Scan

07/25/2012	2:05	Arrival Scan

Maumee, OH, United States	07/24/2012	23:37	Departure Scan

07/24/2012	12:47	Arrival Scan

Cincinnati, OH, United States	07/24/2012	9:06	Departure Scan

07/24/2012	6:15	Arrival Scan

Lexington, KY, United States	07/24/2012	4:31	Departure Scan

07/24/2012	2:32	Arrival Scan

Louisville, KY, United States	07/23/2012	23:45	Departure Scan

07/23/2012	21:21	Origin Scan

United States	07/23/2012	16:14	Order Processed: Ready for UPS

~~Now waiting for Customs.

Any idea how long it takes to clear?

Being Sent to Toronto, Ontario ETA Tommorrow :/
[Nexus 7 General] id10terrordfw:
Either Google is using SR-71's or Louisville is in the Eastern Time Zone and Chicago is in Central. I prefer to think SR-71. :D
[Nexus 7 General] BuddyJoe83:
Other 16gb, ordered in the UK Play store, was delivered yesterday.

Will receive it Saturday in the Netherlands.

This order was placed begin July and is delivered after my 16 or 17 July order... which I'm using now
[Nexus 7 General] id10terrordfw:
I'm beginning to think a LOT of the problems are due to UPS and not Google. For instance, Google can't send out shipping info to the end user until UPS sends it to them, which is why we get MyChoice notifications before Google emails. UPS is handling all of the logistical side of this, which means they are the ones deciding when someone's particular order ships. This could also be why cancellations are a pain, UPS has already authorized to ship and does so before notifying Google that it has in fact shipped, versus an owned facility like Amazon where Amazon has control over when it ships.

Same goes for our UK brethren with TNT and our Aussie brothers and sisters with FedEx.
[Nexus 7 General] AaronDC19:
Hopefully fast. There are a few of our Nexus 7's on that truck.

Come to daddy :laugh:
[Nexus 7 General] bradsh1:
I placed an RMA order on the 23rd. I guess I have to rejoin this thread for now?

No shipping data yet!
[Nexus 7 General] rowanparker:
I won't lie, I'm going slowly mad here...

According to TNT they attempted to deliver twice yet I've had no card. I ring them, they say the address is wrong (although not very wrong, they could work it out!). I requested they returned to sender which apparently TNT can't authorise only the sender can. Their advise is to ring Google. The woman was very nice and said she'd even tried to persuade the guy at the depot to sneakily do it off book.

So, I ring Google. Make a bit of a deal about them ignoring my cancellation to which I (finally) got an apology. They blamed TNT saying they should let me return it but that I shouldn't worry and they'd escalate it to their 'special UK shipping team' or whatever. Just got the attached email so I hope I get an email tomorrow saying it's all sorted!

What's more, if the refund takes longer than the 9th (rent day) then I'll be over my arranged overdraft :(
[Nexus 7 General] Mosaik_droid:
All in all, a poor experience. I received my Google confirmation a full 23 hours before the tracking number provided turned up anything on the UPS site. Now I sit 12 hours later, and it still shows "Order Processed: Ready for UPS".

The icing on the cake will be the customs delays coming into Canada once it does ship :rolleyes:
[Nexus 7 General] Seihaku:
Item: 16GB Nexus 7

Ordered: Monday July 16th, 2012

Shipped: ?? (Presumably Tuesday, 7/24/2012)

Scheduled Delivery Date: Thursday, 07/26/2012

Location: Florida, USA

No update on my Google Wallet page, but UPS sent me a notice via MyChoice. Neat feature.
[Nexus 7 General] Alyarbank:
Yeah me too, I had 2 rows of stuck pixels :-/

I'm still waiting on shipping info also. I think I'm going to hold this one until my case arrives to make sure it fits well before sending it back to Google.
[Nexus 7 General] sevron:
I'm waiting at the front door for mine to get here today :P. I just hope it doesn't come RIGHT as I'm leaving for work, then again I may just take it to work with me.
[Nexus 7 General] gwbaker:
Well CRAP

Crap, crap, crap, crap, crap....

I have been sitting back patiently but I am beginning to become quite pissed off.

Ordered - 7-12 (16GB)

Card Charged 7-20

Shipping - who the hell knows

I called Google last night but had to leave after waiting on hold for 40 minutes. My wife took over the call but was not as prepared to argue as I thought she was.

When my wife told them that I became worried when orders made after mine were shipping and being received before me, the rep blew her off with the statement "those must be the 8GB models." I already knew this not to be true and would have said nope, that don't fly, but my wife accepted the same canned bull**** that in the "update" that was sent out last week.

Google I love your operating system, but I don't think I will every order anything directly from you again! :crying::crying::crying:
[Nexus 7 General] CharliesTheMan:
I think a UPS employee signature along with a nexus 7 screenshot is considered official documentation for an absence from work.
[Nexus 7 General] Bossblood:
Label Created

For everyone stuck on Label Created don't worry. Mine was on that for 2 days and then boom, it was out for delivery.

"Label Created On: 07/23/2012"

Then it was 48 hours before it updated again.

Tri-City, IN, United States	07/25/2012	8:07 A.M.	Out For Delivery

South Bend, IN, United States	07/25/2012	6:48 A.M.	Departure Scan

South Bend, IN, United States	07/25/2012	6:11 A.M.	Arrival Scan

Fort Wayne, IN, United States	07/25/2012	5:45 A.M.	Departure Scan

Fort Wayne, IN, United States	07/25/2012	5:22 A.M.	Arrival Scan

Louisville, KY, United States	07/25/2012	4:31 A.M.	Departure Scan

Louisville, KY, United States	07/25/2012	12:07 A.M.	Origin Scan

United States	07/23/2012	4:14 P.M.	Order Processed: Ready for UPS (This line wasn't added to the tracking until it was actually Out For Delivery)

It took well under 24 hours to to go from the Google warehouse to my home once UPS actually picked it up.
[Nexus 7 General] Mosaik_droid:
I certainly hope that is the case for me as well :(
[Nexus 7 General] :
TNT van coming down the road :)
[Nexus 7 General] esotericrj:
Item: 16GB Nexus 7

Ordered: Monday July 5th, 2012

Shipped: 7/23/2012

Scheduled Delivery Date: Thursday, 07/26/2012

Location: Cambridge, Ontario Canada

I had put in a cancellation request a week before which obviously they ignored. Oh well.
[Nexus 7 General] Iacomus Maximus:
Same here... just got my shipping notice "2 day" was promised overnight
[Nexus 7 General] linkinparkfan007:
I know for mine they charged my card on the 20th/21st, and they gave me the shipping notification on Tuesday. The one thing about that it was shipped on Monday.

Have hope it will come :)
[Nexus 7 General] :
So finally my 2 Nexus 7's have arrived.

Ordered on 1st July UK PS. 2x 16GB No accessories. TNT forgot to deliver yesterday.

One is perfect. the other has a slight screen separation issue. Pushed it back down and its fine. Will see how it goes.

It is mazing for anyone still waiting.

Hang in there, and im sure you will all have them very soon. Good lucky Guys.

This is my stop :)
[Nexus 7 General] sevron:
It would be enough, but me only working 1 day a week for 5 hours I kinda need the money =/. I really should find something else -_-.
[Nexus 7 General] Hero_Guy:
Ordered 7/13 (16GB)

Shipped/Processed 7/25

Delivery date 7/26

Location USA (Southern California)
[Nexus 7 General] katman4:
My orders on the 18-th and 19-th have been delivered today.

Quite surprised tbh considering the delays here.

Best of luck to you all, i'm sure it will al be forgotten soon.

UK delivery
[Nexus 7 General] federer:
Virginia Beach VA
[Nexus 7 General] WhiteiceDMSTech:
Got the email at 03:11 CST this morning that my order has shipped.

Google Market shows it as being charged and has tracking #.

Click on tracking # and UPS says they received a label and will notify me when it ships.

Progress I guess.

Call me crazy, but at this point, I really kind of don't care anymore. Lost the excitement and hype for this thing after all the hassle I/we have gone through over the launch of this thing and the upsetting and disgusting lack of contact/support on Google's end.

It will get here when it gets here. Don't really care right now.

Just noticed on UPS that it says it is being shipped UPS second day air lol. So much for that over night shipping this week.
[Nexus 7 General] Hero_Guy:
You'll still probably get it next day if you live in the US. I saw some people say that they were told it was 2-day yet the box they received was overnight-ed. Don't lose hope!:cool:
[Nexus 7 General] Malarie:
Canada here - Montreal!

I ordered from the playstore on July 15th and received a notification yesterday that it got shipped.
[Nexus 7 General] WhiteiceDMSTech:
@Hero_Guy

Appreciate it :) Haven't lost hope. Just burned out by the way it's all happened and gone down is all. I am sure once I get it and get it going it will be fun.

But at this point, just tired of being let down day after day after day with Google.
[Nexus 7 General] id10terrordfw:
It is for me!
[Nexus 7 General] Hero_Guy:
Same here. My delivery date is tomorrow but until then, I'm gonna be happy/slightly impatient lol
[Nexus 7 General] YoungAceAtlanta:
Idk who I should be mad at anymore..

Google for making me wait 2 weeks ..

Or at UPS for not having any updates .. I got a tracking number on the 24th.. google sent the email at 4am on the 25th.. and since then not a single update on UPS.. just "Ready for UPS" now I wonder how it suppose to be here by the 26 with 2nd day air and it haven't even moved on the 1st day
[Nexus 7 General] Kiba27:
My 16gb Nexus 7 finally shipped today, but curiously it is shipping with 2nd day air instead of the promised overnight shipping. Anyone else having this problem?
[Nexus 7 General] djkinetic:
Damn I feel your pain guys but I gotta say it, Its finally here!!! LOL unboxing this bish in a few minutes...hang in there all!! :highfive:
[Nexus 7 General] SSK_:
I won't see it for about 6 hrs though.

So long thread, and thanks for keeping me from losing my mind. To those still waiting,

;)

[Toronto/16GB/ordered evening of 27th]
[Nexus 7 General] TheHighlightGuy:
Ordered July 16th, arriving by the end of today with upgraded one day shipping :D :D :D :D

Austin, Texas
[Nexus 7 General] sevron:
I just hope it gets here before work. Should I just take it with me, hmmmmm.
[Nexus 7 General] Zacisblack:
That gives me hope. Mine isn't showing any updates from UPS and still says 2nd day shipping.

Austin, Texas.
[Nexus 7 General] pastorjamie:
Any Chance I'll Get it Today?

I ordered on the 12th of July and should have received one day shipping, right?

Well I got my UPS Tracking info around 2:30am. The UPS info finally just updated. It was processed on the 24th but looks like it won't be delivered until end of day on the 26th.

Any body getting lucky and actually receiving them before the UPS info details?
[Nexus 7 General] Hero_Guy:
I have the same details as you. I'm still at the "we printed a label blah blah blah" but I did get an email from google not too long ago saying it was shipped and I saw some people say they got their tablets a couple hours later. There's always:eek: hope. If not it's just one more day to wait so it's not too bad. I'm just being trying to not show my impatience for my new toy.
[Nexus 7 General] Mosaik_droid:
Also at the label printed stage. Although I got my Google shipping email 24 hours before this stage, and I've been waiting for UPS to update for 15 hours now. I'm just trying to keep my mind on other stuff, but being on vacation this week leaves me with a lot of free time :laugh:
[Nexus 7 General] sevron:
WOOT! A whole 2 hours before I go to work to. Time to play with this thing.

I'm worried now. It's been retaped :(

Everything seems fine with it. I thought you only got the $25 credit for pre-orders, I have one and I never pre-ordered.
[Nexus 7 General] Smith7018:
Mine's shipping! Though I got the email last night and it'll be here by EOD tomorrow which is 2 day shipping instead of the "upgraded" one day shipping.

Seriously, **** Google after all of this.
[Nexus 7 General] YoungAceAtlanta:
Finally UPS picked up my package and starting shipping.. its in transit now!.. even tho its Two day shipping.. it suppose to be here tomorrow, so i aint complaining .. we paid for it after all
[Nexus 7 General] linkinparkfan007:
Still in Windsor LOL
[Nexus 7 General] Hero_Guy:
Woo my order shipped!
[Nexus 7 General] sevron:
Got it and working great!
[Nexus 7 General] krelvinaz:
All units get a $25 credit to get you started in buying stuff.... (the end goal of a low margin device)

Amazon did something similar with the Kindle Fire, giving users Amazon Prime for the first month to get used to using it. Get you hooked to how easy it is to buy and spend money. That is how they ended up selling units for less than they cost to make.
[Nexus 7 General] St1ck33:
Toronto, Canada

Ordered 8GB on Sunday, July 22. Email from Google on July 24, early AM.

Finally, my info shows up on UPS website:

Louisville, KY, United States	07/25/2012	2:03 P.M.	Origin Scan
United States	07/24/2012	10:12 P.M.

Scheduled Delivery:

Monday, 07/30/2012, By End of Day

1 week, guess I can't really complain, though I was hoping to have it for this weekend.
[Nexus 7 General] arrjaytea:
Item: 8GB Nexus 7

Ordered: Monday July 23rd, 2012 (Noon)

Shipped: 7/23/2012

Scheduled Delivery Date: Thursday, 07/26/2012

Actual Delivery Date: Wednesday, 07/25/2012 (Noon)

:laugh:
[Nexus 7 General] Zacisblack:
Google promised overnight shipping in that stupid email from last week. Wtf?
[Nexus 7 General] St1ck33:
Lucky bastard! :D
[Nexus 7 General] Hero_Guy:
So has anybody gotten overnight shipping like google promised? I looked at my tracker and it said order was processed/ shipped last night yet I won't get it until tomorrow.
[Nexus 7 General] XooLoo:
So here's my FML moment I guess: Ordered the 16GB through GP store on 7/13. A few days passes; see all the mess re all the orders from late July, so lose most hope. Keep my order there but go ahead and put a $50 deposit down on one with GameStop as well... weeks pass by and nothing from either. Yesterday finally my card gets charged after my order shifts to the top of my GP orders several times. But no tracking, etc. yet. Check with GameStop last night and they tell me it'd be another 2 to 3 weeks... still didn't cancel my order with them; sure enough, just got a call from GS guy telling me my Nexus 7 is in and I can go pick it up!!! I haven't received a tracking number or email from GP or UPS MyChoice yet, so I think I will go pick up my Nexus 7 from GameStop, save me the shipping charges, give them my old, beat-up iPhone 3GS for some credit, and then when I receive the Nexus 7 from Google Play, I refuse the shipment...

Should I do it or not?! If so, for those of you who did refuse shipment, how long does it take before Google refunds my money?
[Nexus 7 General] Mosaik_droid:
I think UPS just hates me at this point, mines still stuck on Label printed. Going on 18 hours now, kinda hoping its just a kink in heir system and my N7 is actually on the move already :(