yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Eric_Eric_Eric:
I am about ready to go mad. I ordered on the 27th. 16GB with case. I have received nothing. No email. No charge. No Nexus.

A customer service guy is about to hear it all. This is unacceptable.

By the way, I noticed on the Play Store that the 8GB says that it is available to be shipped, but the 16GB says that it will ship in 3-4 weeks. This definitively should not affect me, though, as I preorded June 27.
[Nexus 7 General] painter_:
There was a link in the email I got. http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

An update on Nexus 7 pre-order shipping status

We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship according to the quoted timeframe when you purchased and we will update you with a tracking number when we've shipped. Thanks for your patience.

Below are more specific details by country for devices ordered through July 13. If the below information is not true for you, and you ordered on or before July 13, please reach out to our support team so we can investigate.

In the US:

We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.

If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. But don’t worry, the rest of your order will be on its way soon.

In Canada:

We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.

In the UK:

All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.

In Australia:

All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days.
[Nexus 7 General] Morningstar132:
Sod it, I'm going for some sleep, so I can be refreshed ready to ring google again in the morning and start giving them crap. I haven't even got the, "sucks to be you and not getting your tablet," email
[Nexus 7 General] FlareHeart:
Wow...thanks Google/ASUS/UPS Canada (I'm suspecting this is a fault with UPS handling). I WAS so excited to get my tablet, and now I just want to receive it and not mention to anyone how embarrassingly terrible the delivery was. I could go to a nearby Staples or Best Buy to get one...but no, I'm stuck waiting for the one I was supposed to have pre-ordered. A pre-order that apparently got forgotten about while all of the retail stores got their 16 GB shipments instead.
[Nexus 7 General] haloimplant:
So 1-2 weeks for 16GB models, the very same ones that are selling in stores around here?

Here's me Friday and today: "They said they're shipping very soon so I will not walk down the street and grab one off the shelf I will wait." Well f@#$ me.

What f@#% are they processing that prevents cancellation when it isn't shipping for 1-2 weeks?

All this delay and they can't even manage to process them in chronological order. What are they DOING? If they are waiting for production, why can't they prioritize the orders while they wait? Unbelievable.
[Nexus 7 General] funkyboy1281:
Well this will be interesting for me. The day google tried to charge my credit card ironically about 6-7 fraudulent charges were made to that card in that case making me cancel the card and get a new one. Chase one day shipped me a new one and I updated the payment info and it was in pending until today and I called up chase and they said it was approved and will post at midnight. Hopefully that'll mean I'll get mine by the end of the week seeing as I put my pre-order in on June 27th. But anytime I get it will be fine since I'm more focused on the summer steam sale atm.
[Nexus 7 General] :
Oh yeah, handy of them to put the number on their confirmation email - 0800 328 6081 by the way if anyone needs it.

I shall get on the phone and give them some stick tomorrow too.

And no, I haven't had the email from them either.
[Nexus 7 General] glowworm62:
Doing phone support I know to be calm, these guys are doing their job and are clearly stressed.

At 50 minutes I spoke to Alex in front line support, she was confused and kept thinking I was complaining about how long it was taking. I repeated about 10 times that all I was concerned about was the shipping charge and how I wanted a refund. Eventually she passed me up to her uperviser.

Chris, her supervisor, was also confused, in his eyes the words 3-5 days were 2 day shipping because they would start the clock from the time they labelled the box and it might take the delivery company that long to do. It took some calm and friendly insistance and again a gentle demand that all I wanted was my 2 day shipping refunded. Chris went and spoke to his supervisor.

He returned very apologetic saying that I was right, that Australian's paying for 2 day shipping was impossible to achieve. He made note that the play store now has 3-5 days and that the 2 day shipping I paid for would be refunded.

After thanking his for his work I asked about other Australians, as that all Aussies who pre-ordered had paid this and Google cound not deliver would the refund be applied to everyone? He said he did not know, they could certainly ring and ask for it. I asked him to send a message up the chain that Google need to do this automatically for everyone. He said that he was aware a mass email was going out for Aussies soon, he would hope that this was done.

tl;dr Short answer, these will be 3-5 days delivery and there is nothing they can do. You can request a freight refund, they might think about a mass refund of freight for Aussies so maybe wait and see.

You can call their Sydney number on (02) 9336 4966 and speak to them, expect a 60 minute hold time possibly growing as the day in the USA wears on.

If you do call please be well aware of what you are after, be reasonable. Make it on a refund on the shipping or cancellation. You will have no luck asking them to hurry. Most importantly, to save YOUR sanity if you call stay very calm, focus on what you are after and don't get angry or impatient, these guys are expert blockers, unless you stay very calm and polite and focused on what you want (I suggest freight refund for Aussies as B&M stores here wont have it until the 27th earliest) tell them you don't mind how long it takes to get to you but you don't wish to pay for freight.
[Nexus 7 General] Exino:
I'm about to order my next-day shipment from Staples, and find a way to reject the UPS delivery. It's going to my work so someone _will_ accept it for me regardless if I'm there or not, unfortunately. I am sure as soon as UPS checks off "Accepts" i can no longer return it. Which is ridiculous.
[Nexus 7 General] TahrirSquare:
Already have one from Sam's club, but i just got this from google

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team
[Nexus 7 General] raziel73:
To all of those still waiting, you will not be disappointed. The wait is well worth it.
[Nexus 7 General] haloimplant:
One of the reasons I was not going to go this route is that there is a concierge in my building that accepts packages. I shouldn't have to burden them with stupid instructions to refuse a package to compensate for Google's screw-job 'processing' and cancellation f@#$ery.
[Nexus 7 General] raziel73:
I give them some credit for that.
[Nexus 7 General] PridgNYC:
You don't need a membership to go to Sams Club, just a one-day pass... It won't let me post a link, but google sams club one day pass and you should have no problem finding it.
[Nexus 7 General] painter_:
Heck, by the time we get it CM10 will be ready. No ETA from google and no ETA for CM 10.
[Nexus 7 General] TahrirSquare:
So google officially said if you ordered it by the 11th you're getting it by Friday max.
[Nexus 7 General] MrSandy:
Good to hear... though I honestly can't sit on the phone for an hour while at work to get through to them. Will give them a chance to respond to the request through email I made and will wait on their email and then if I am not happy will give them a call.

By the way did you see the article on Australian IT saying that Australian B&M's will have it on the shelves by the end of the week... http://www.theaustralian.com.au/aus...oosen-ipads-grip/story-e6frgazf-1226427460626
[Nexus 7 General] glowworm62:
24 hours ago they officially said all orders would ship by yesterday. Take anything from Google in terms of delivery with a grain of salt.
[Nexus 7 General] Exino:
Unless you're Canadian, than it's two weeks from now. Regardless of order date.
[Nexus 7 General] TedT100:
Well worth the wait my friends. Also +1 to UPS, they wrapped my box in a plastic bag due to the rain.
[Nexus 7 General] raziel73:
They delivered on mine.
[Nexus 7 General] Vidfreek:
The tablet is fantastic, one of the smoothest and fastest tablets I've ever used and I've tried out quite a few of them, this whole situation though just boggles my mind, I cant get through to anyone (I cant wait on the phone for an hour or more with a baby) and I've called multiple times and emailed 4 times with no response except that new autoemail that everyone is getting, I want to cancel the damn thing but that obviously wont be possible the more I read from people on here, just going to have to wait, have more money sucked out (as I already bought one at Sam's Club too) and then refuse the shipment and wait another few weeks for a freaking refund, just crazy, the 16 gig models have gone up to a 3-4 week wait on the play store now, 8 gig models ship in a few days, way to make enough of each....
[Nexus 7 General] glowworm62:
End of next week according to my wife who works for Hardly Normal. But they broke the embargo in Canada and in the USA and in the UK so I wouldn't be surprised if the embargo also gets broken here.
[Nexus 7 General] dockinj:
So I get an email from Google Play just now, seconds ago and instead of my shipping email I get this! Google really has no clue that probably 30% of the total consumers that purchased a Nexus 7 have at least looked at a post in this forum.

Hopefully the next email I get will be regarding my order!

Ordered: June 27, 16G and Case.

If you haven't read yet Google has now released a public statement on when everyone will receive their devices. You can see it by following the link above.

And remember to hit Thanks for me below!
[Nexus 7 General] terracode:
UPS just delivered my Nexus 7. I'll give them a -1 since the shipping box was crushed on one side and it had a large hole in the box just above the Nexus 7 box inside. The Nexus 7 box looks intact. I am hoping it survived whatever perils it went through to get here.
[Nexus 7 General] haloimplant:
My hands will be free to keep applauding Google for a while because I won't have a tablet to occupy them for weeks.
[Nexus 7 General] cmcfalls:
Update on mine...I'm pretty ticked...

UPS says Order Processed and Ready for UPS on 7/10. Then, on 7/16 it says Departure Scan at 4:27 PM from Louisville Kentucky to Knoxville Tennessee. Arrived in Knoxville at 9:19 PM on 7/16, out for delivery 7:47 AM today (7/17).

Originally, it said that I would be receiving it by end of business today. Now, it's changed to end of business tomorrow. I'm pretty ticked over this.

It sat in Louisville for 6 days, but for what? Why the delay? Now, there's a delay from Louisville to Knoxville? What's the deal with that? I could have had several by now if I'd ordered through local Gamestops or just went to Sams.
[Nexus 7 General] vxv831:
#australia

It's coming.. Day 3.

Jul 18, 2012 9:45 AM - On FedEx vehicle for delivery - ALEXANDRIA AU

Jul 18, 2012 9:00 AM - At local FedEx facilityv ALEXANDRIA AU

Jul 17, 2012 2:48 PM - International shipment release - Import ALEXANDRIA AU

Jul 17, 2012 2:48 PM - In transit ALEXANDRIA AU Package available for clearance

Jul 16, 2012 6:08 PM -- In transit LANTAU ISLAND HK

Jul 16, 2012 5:08 PM - Left FedEx origin facility YUEN LONG HK

Jul 16, 2012 4:30 PM - Picked up YUEN LONG HK Package received after FedEx cutoff

Jul 15, 2012 11:40 PM - Shipment information sent to FedEx
[Nexus 7 General] Pondy:
I don't think Google have quite grasped the principle of "FIFO". I can't say I will pre order from them again. Placing an order on day one seems to put you at the back of the line.
[Nexus 7 General] Flying180:
Well done. That's very good advice too
[Nexus 7 General] gotak:
Great news for Canadians! Google thinks we are so nice they ship 16 GBs to everyone else in the commonwealth but us! Yep it's the big old middle finger eh?

It's not rocket science. They can say they didn't realize how big a hit it would be. Except everyone knew what happened during the touch pad fire sale.

At this point I think they should either refund the shipping charges or give everyone who pre(cough)-ordered an extra 20 dollar play store credit. Otherwise do they think anyone's going to buy from them again direct?

It's not so much the slowness of it all as it is the slap in the face that retailers already have sold to people who didn't pre-order and pay the 20 dollar shipping charge. And the worse customer communication in recent history.
[Nexus 7 General] dockinj:
I am in the usa but that is great that you're sharing this information with everyone on this forum I hope they follow your advice and stay calm when calling and possibly get a refund. But I still say shame on google as big a company as they are for not having the knowledge and not being able to scale to mass demand of their product in reasonable time frames.

Sent using xda app-developers app
[Nexus 7 General] fishingfon:
Why is it that when I ordered my n7 in Australia, I paid for 2 day shipping, but Google are now saying that it will arrive on 3 to 5 days after they post it?

Corey
[Nexus 7 General] haloimplant:
Canada 16GB reading the update:
[Nexus 7 General] ten_fold:
So if i understand correctly US orders have all had their shipping upgraded to next day(certainly haven't had an e-mail from google myself)? Way to shaft everyone else around the world even further Google, so much for that global launch ey.
[Nexus 7 General] Exino:
Naturally, the US orders are gold, the rest of the developed planet are third-world nations. But yes, not clear on why 16 GB units are not shipping to Canada, exactly. I spoke to three separate Staples locations and Best Buy (Canada) and Future Shop, and they're all receiving 16 GB units again tomorrow or Friday, on their THIRD wave of sales. There clearly is a separate logistics behind the scenes, one doing customers and one doing B&M.

I do know one thing, paying $20.00 for two-day shipping, only to be told it's 3-5 day UPS Standard, then taking on 2 weeks to my June order, is not sitting well. I will be requesting my shipping cost me refunded. No other Canadian retailer (Staples, BB, FS, specifically) are charging shipping at all on their devices, and they're 1-2 day delivery. Even bigger news: You can cancel online, a miracle of the modern world.
[Nexus 7 General] altrikdout21:
One day shipping and it's coming this week, according to the email. If it doesn't...
[Nexus 7 General] id10terrordfw:
Well I don't know if it means anything but my pending charge on my credit card is scheduled to post tomorrow at 0:00 EDT. If that is any indicator that means my 12th preorder will be shipping this week. I say forget calling Google, call your credit card provider and check when the pending charge will post. That may be a better indicator of when to expect yours to ship since they can't finalize til it is "shipped." (I use quotation marks because I think we all know that means label generated.) I do hope mine does not ship before others in line in front of me.
[Nexus 7 General] TommyBee:
At least I now know they have my order on their system. I just hope there aren't any more delays...for anyone. Maybe I will get something productive this week knowing that it should be coming this week.

Been waiting since June 30th for my 16GB tablet to come to Minnesota. The anticipation is building again. Don't keep taunting me like this Google.
[Nexus 7 General] Plexicle:
Excuse me?

This is the first device launch that happened in the States in how long? Why is everyone so quick to say that US is getting all this priority? I see far less complaining when launch after launch happens out of London, Japan, South Korea. Some devices don't even make it to the US before their successors are already on the way out.

So a device launches once from an American company (and still a Taiwanese manufacturer) for once?

Cry me a river.
[Nexus 7 General] haloimplant:
Does anybody have any theories on what the "process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks." means?

What is the process of shipping, if not just shipping it? Without accessories (which were never available in Canada), it's a product in a box. AFAIK Asus puts it all together, Google slaps a label on it and they ship it. Do they have one label printer for the whole country or what?

"I'm in the process of mailing you this sealed letter and will mail it in 1-2 weeks."
[Nexus 7 General] californiarailroader:
I agree, there is no conspiracy against other countries by Google, except in the minds of some ;)
[Nexus 7 General] al2x:
Well agreed. Good news is i finally have a charge on my credit account, bad news is no tracking yet
[Nexus 7 General] WhiteiceDMSTech:
Just got this from Google. Still doesn't explain how people who are ordering them post launch are getting them before people who pre ordered.

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.
[Nexus 7 General] Exino:
Clearly you've never heard of Apple, Inc. Canada almost always gets everything last. iPhones, etc. An American company from an Asian manufacturer launching for 'once in America', is quite vague, as that's probably about 90% of your entire countries electronics.

In any event, not a personal attack on the US - this is just a logistics issue. The US orders are being upgraded to 1-day air in some cases, where as we are delayed two weeks, and orders from ~mid July are shipping, where as Canadian orders from June are being delayed for ~2 weeks and not processed. By definition, that is a priority.

Anyways, all's fine :) I am just annoyed when I see "I ordered on the 11th and it'll be here tomorrow" when I ordered in June, and have another two weeks to go most likely.
[Nexus 7 General] mikereidis:
Silly excuse would be "system (software) won't let them".
[Nexus 7 General] okeefferd:
I saw this on my phone and laughed. At least they upgraded us to overnight, but either way this has been just sad. Still waiting for anything (minus this mass email) about my order. 6/28 | 16GB | Case and still not a peep or charge
[Nexus 7 General] glowworm62:
They have been told by FedEx that 2 day is impossible. FedEx are unable to deliver to us before 3-5 days. From what it looks like due to reports here the devices are now shipping from Hong Kong and not Singapore, this could be a reason.

The play store for Australians now says 3-5 as well for new orders.

You can request a refund on shipping, either now or wait and see if Google do it for all of us automatically. You can also request a refund on the shipping - under law - after you receive the items. Google are required to provide such a refund should you ask for it, I have already asked them though to pass up a message to refund for everyone in this country automatically - not sure if that will be listened to, but.
[Nexus 7 General] Kadd:
For all those asking, yes it was an 8GB model and being shipped with UPS Standard (Total BS, why did I pay $20 for 2-day?). I feel really bad for everyone who ordered 16GB and are waiting another 1-2 weeks. You're better off just going to Canada Computers or Staples.
[Nexus 7 General] haloimplant:
Well I'm out of here for a while. It was to fun to share in the excitement and speculation and frustration but with this I am given in to resignation and disappointment.

Two weeks is way too long to stay excited about this device. I'll be pleasantly surprised if i get a shipping notice before the end of the month.
[Nexus 7 General] Exino:
The only issue is there is no real way to get a cancellation or your money back quickly. Google CSR told me ~4 weeks (excluding the time it takes for it to ship back and be verified). I can't afford ~5 weeks of being out of money.
[Nexus 7 General] UnknownFearNG:
YES!!!! Got my email from Google!!! Device has been shipped!!!
[Nexus 7 General] Plexicle:
So, really, your beef is with your own country's lack of presence in mobile tech, not some imaginary preference given to US. :(

Also, yeah, I heard of Apple.

And Samsung, and HTC, and ASUS...

My point is, Europe is always first. America is always second.

Here is a situation where America was "first" and yet, devices still made it all around the world at just about the same time anyway. I have a friend in London and a friend in Australia with the N7 already, and I'm at home in Florida right not without one. I WISH that Samsung devices made it to the States in the same time it takes for our products to get there.

Then I come here and read tons of post about us getting some priority and that we're "always" special. I just don't understand it. This isn't necessarily all directed at you, but at most of these said posts. It baffles me.
[Nexus 7 General] mikereidis:
Maybe they concentrated on the delayed script, and didn't have a script for shipping refunds.

Somehow I suspect the supervisor may have faked his confusion. (Or was in a bit of a daze from all the overtime.) I'd suspect he's already had practice with the 5 days = 2 days explanation.
[Nexus 7 General] nolook:
it's unbelievable even though i ordered during the first hour it was available it's a 2 week wait now? wtf google?
[Nexus 7 General] Exino:
Yes ;) Actually, my issue is with my country's tragic presence in everything. We do have tons of devices in the country, the issue is Google's distribution channels for direct pre-orders is pretty brutal. Shipping dates are identical, as long as you didn't try to buy from Google Play.

I'm just frustrated, I'm sorry :crying: I want my tablet...
[Nexus 7 General] Kadd:
Understandable. Had anyone gotten their money back for shipping in Canada? Its kinda ridiculous that we're forced into paying for express shipping when we're actually getting standard.
[Nexus 7 General] Exino:
This seems to be the case in Australia as well. Refunds are being issued for it as a result.