[Nexus 7 General] venotar:
Follow up

So, my follow up to post 17640 (which, in summary details this order:

16GB N7 + Case

Order Date: June 28th, around noon CDT

Location: North Texas

Credit Card Charge Pending: sometime between Noon and 2pm, CDT July 19th)

So, I didn't receive much of any information about my order the remainder of the 19th. Around 4pm CDT on the 20th (today), I decided to call Google Play support and got a CSR in less than 5 minutes. He said there wasn't any tracking information in the system yet; but all appeared well.

I'm not particularly interested in waiting another weekend to get my device, so I called UPS to see if they could tack on Saturday delivery. They said no; but suggested Google should be able to.

Tracking information: July 20th, 6pm CDT

Initial Scheduled Delivery: Monday, July 23rd between 2 and 4pm CDT

Having received tracking information and confirmation that delivery's not going to happen until the 23rd; I called Google back to see about getting Saturday delivery.

The CSR said that's not possible - something about how normally it would be but they'd had to take some concessions from UPS to get UPS to commit to such a large bulk delivery in such a short window of time (wonder if that should have been a warning sign to the folks deciding to promise the preorders would all go out in 3 days, hmmm?).

I made it clear that none of this concerns me. What concerns me are the promises GOOG made vs the reality they'd delivered.

He escalated me to a supervisor, at which point things got really interesting. I explained my position to him. He (naturally) was understanding and said he'd definitely help me register a complaint and would look further into what was going on with my shipment to see what he could do.

I waited on hold for another 5 or 10 minutes before the supervisor got back on the line. He sounded even less comfortable than he'd been when he got off the line. He began apologizing profusely and explained that the order seemed fine, at first glance; but, with deeper scrutiny, he found out the order had somehow been canceled.

I told him I found that somewhat confusing, as I have a UPS tracking order that claims my package has already been scanned in at the origin. I gave him the tracking number and he did a little more looking. He got a little more confused and told me that he wasn't sure what was going on; but his system showed the order canceled and - his words not mine - "I don't understand how this could have possibly gotten shipped; but if it did, hopefully it will show up on monday"

He offered to comp me for my shipping.

Naturally, I accepted. I also accepted the complaint form he offered to send me.

I then called UPS, who assures me that the package was shipped; but they did have one nice little peanut to top off this growingly smelly turd sunday: While the tracking information says delivery is scheduled for Monday, July 23rd between 2 and 4pm CDT, that time was estimated based on when the packing slip was printed. Since Google apparentlygot my package in to UPS a full day late, the actual delivery time will be Tuesday, July 24th

I'm certainly frustrated; but, I have to say, I'm past being angry. This whole thing is so completely mishandled, it's actually become chuckle worthy.

Obviously, I'll update this thread with my actual delivery date (assuming I ever have one) and the results of my ongoing discussions with the Google Play support team about this situation.

Delivery update here, although there are still some payment questions outstanding