yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Exino:
Some here. June 29th. A friend of mine at work orders June 28, and he has no updates. Staples all across Canada and online has it in-store right now (new stock this morning).

Getting pretty frustrated that orders from July are shipping in Canada, but not June? Also, if it's true that the $19.99 2-day shipping is actually UPS Standard/Not 2 day shipping as some people are reporting, that's some bull****, and I will be requesting reimbursement since it's false advertising. If it's slow, that's one thing, but if it's not even the same purchased service, that's quite another.
[Nexus 7 General] jotei66:
Pmsl ... That would be right as well ;)
[Nexus 7 General] Rueben_:
did you know UPS are merging with TNT UK interesting :/ Also ive been on hold to Google for 20 min lol :p
[Nexus 7 General] Rock-&-Roll-Hedgehog:
To EU'ers only

Any of you that have cancelled your orders. Make sure Google don't try to stick you for 'delivery charges' or 'restocking fees'.

By lying to us & insisting to most who tried to cancel that we could not cancel they have been in contravention of EU Distance selling Regulations. EU law means that we were entitled to cancel at any point. If Google leave it to ship & tell us to refuse it then that is their problem. Legally we are entitled to a full refund of everything we paid not everything minus delivery costs or everything minus a restocking fee.

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
[Nexus 7 General] PeteT:
This thread has been very entertaining, Thank you all :good:

I pre ordered on the 9th and cancelled on the 13th from Google Play.

I have just ordered from PCWorld and 4 minutes from receiving my confirmation email from them I get another one saying that PCWorld are processing it.

What is the point of pre ordering? I had this same crap when i ordered my Transformer Prime.
[Nexus 7 General] pankajdobariya21:
thank you for sharing this information with us.
[Nexus 7 General] utstudent:
UPS updates: Out for Delivery 7:22 A.M.
[Nexus 7 General] GLMonkey:
Yeah, I'm blown away, myself, my sister, and my coworker ordered almost simultaneously, and we all ordered 16GB with case, and nothing, not a peep. Google is pretty much filling orders same day for those who didn't get the case, and those of us who actually spent more money get to wait the longest. I know that's not the point, but it is frustrating. I'm so tempted to call my bank and block the charge and go buy one in store, but seeing that the initial wave of retail has been sold, I don't even know how viable that is.
[Nexus 7 General] jutley:
i am from uk ordered 13th july 16gb and the money has disaperead from my account now but not actually showing as a transaction yet.
[Nexus 7 General] glowworm62:
Same for any Aussies who wish to cancel. The ACCC will be very happy to help you out if Google won't refund the entire amount. Google also have to pay the shipping to pick the unopened box up.

http://www.accc.gov.au/content/item.phtml?itemId=322947&nodeId=0d27732a8eba631f0d2ea13ccf345092&fn=Warranties+and+refunds.pdf
[Nexus 7 General] Protocol 7:
It shipped out 1am from Kansas and its sitting on my table, at 8:10am in NY. That's service.
[Nexus 7 General] jonmorris:
A colleague at an event I am at (in the UK) just told me that his Nexus 7 (8GB) turned up this morning, without him even receiving an email to say it was shipping.

I can't tell if mine has been delivered (or an attempt made) for my 16GB model, but to simply send out devices without confirming anything is pretty poor - especially if people wanted to be cancel the second they got the change to buy elsewhere (or has maybe already got one elsewhere).

Google has really made a mess of the whole thing and I don't see any valid excuse given the fact they've sold other Nexus devices direct before.
[Nexus 7 General] RumDrools:
I'm beginning to think it's in EST rather than AEST.
[Nexus 7 General] RBFesquire:
Uk

16gb

3rd July

Not a bean :-(

Sent from my HTC One X, soon from my Nexus 7 ^-^
[Nexus 7 General] zinv:
i hate you lol where in NY? mines still on the truck on its way to my house from farmingdale :(
[Nexus 7 General] Sandman2749:
10% unemployment?

Huge national debt that you can never repay?

Highest inmate per capita ratio in the world?

Home to George Bush and Sarah Palin? ;-)

That's okay. You go ahead and keep this to yourselves. :-)
[Nexus 7 General] NonovUrbizniz:
I'm sure they're closing the site down immediately.

You sir have a good point, only us Americans get screwed, even says so on Google's site.

Eu gets full refund I believe, US gets shafted by pocketed politicians.
[Nexus 7 General] Character Zero:
In the US store the 8GB is 1-2 weeks, the 16GB is 3-4 weeks. Hmm must be running low on the 16GB stock. Did they make too many 8GB and misestimate demand for the 8GB vs. 16GB.
[Nexus 7 General] mparack:
To add to this, don't take any retailer's word for Warranty periods as well. Your warranty does not necessarily expire when the retailer says it does. Sale of Goods Act is there to protect your rights

http://www.legislation.gov.uk/ukpga/1979/54
[Nexus 7 General] tezoide:
Same story here: ordered 16GB version on the 29th (UK), my bank account has been showing a pending payment since yesterday, but no email from google, nothing, nada...

My question is: Has anyone in the UK actually received their Nexus 7 from GP yet?
[Nexus 7 General] californiarailroader:
Hey guys, can we drop the "my country can beat up your country" crap? Thanks :)
[Nexus 7 General] dadoc04:
agreed! I thought about doing that to see what would happen. LOL
[Nexus 7 General] jotei66:
... So not long now, just another 30 mins while they update their bull**** script, oh and dont botha having order details to hand, they told my wife when it will be arriving and latest Friday am, my wife replied I have two units and he said oh in that case that applies to them both. Crazy thing is they didnt even have her order details, only her name.

I want one if those google crystal balls too :rolleyes:

(on and off phone quick as lightening, heard her UK accent and bingo, pull out the UK script lol
[Nexus 7 General] jptech:
I'm sure they did. wifi only means you need more storage. we know that. google is used to wifi everywhere they go.
[Nexus 7 General] kumqwat:
Ordered the 16GB (no accessories) from the UK Play Store on June the 28th. No email, no charge (not even an auth), Google Wallet transaction hasn't changed at all.

However, I've just checked my Play Store orders, and I've noticed that my Nexus has moved to the top and the date has changed to yesterday (July 16th). Don't know why it's in dollars though.

So as far as we know, the US is the only country that has a confirmed release day (which has passed) and that play store orders have been received or currently being processed.

No release date announced in any other country, yet we're slowly seeing a small trickle of orders, mostly the 8GB versions with no case, being dispatched?
[Nexus 7 General] tommillski:
Word for word the same situation that i am in.

I'm almost certain that (some of) the 8gb devices are out for delivery today; however we will wait to see what happens with the 16gb devices.

Feel a bit miffed that they have taken the money from me and i have nothing to show for it, especially as people are actually recieving their tablets and their money was taken at the same time..
[Nexus 7 General] spences10:
Yeah, a colleague that ordered the same day as me, later in the evening in the UK ordered an 8GB [I got a 16GB] model and got this in his wallet account, he's currently redirecting the Mrs home to see if he can catch it :)

I have had no activity since yesterday evening with the device popping to the top of my orders list D:
[Nexus 7 General] bologdl:
I think it's time for Google to outsource the distribution and shipping to Amazon.
[Nexus 7 General] Big_Ted:
Have you actually read the devices term......

https://play.google.com/about/device-terms.html

under deliveries they say they only charge on wrong address, if you refuse delivery you will get a full refund under their terms.....
[Nexus 7 General] ktz84:
I got an email telling me they were processing my order on the day I pre-ordered, 1st July, so I wouldn't read too much into that.
[Nexus 7 General] jotei66:
I second that one .. We are all in the same boat (and thankfully it ain't called Titanic!!)
[Nexus 7 General] glowworm62:
You mean this bit?

Emphasis mine.

If they enforced the charge it would be directly against the statutory warranty provisions of Australian consumer law.
[Nexus 7 General] jmcging:
June 27th order, nothing. So kwit yur *****in :)

Yes, I ordered accessories (what was I thinking) but I ordered like 45 minutes after Play went live and trust me, seeing all these folks who ordered 10 or more days later than me have theirs either in tran;)sit or in hand is kind of miserable.

;)
[Nexus 7 General] dockinj:
Ashton Kutcher is about to jump out.....

and say You've been punked, I just know it! There can be no other reasonable explanation as to why I pre-ordered a 16G Nexus 7 on June 27th and as of this morning I have received NOTHING! I still do not have a confirmation of shipment..no email, no My choice UPS notification....and someone told me yesterday that they ordered on FRIDAY and their order was already shipped. Ok even the glass half full people have to recognize that I am getting juiced here right?

I must get a shipping notification today right? They said all pre-orders would be completed in 3 business days that was Friday, Monday and Tuesday. Why is it that I am always the last one? Oh well hopefully I get the email today and it arrives by Friday.:eek:
[Nexus 7 General] Stromos:
Can you go away again? KThanks.

Still zero information on my order from the 27th.
[Nexus 7 General] californiarailroader:
So true! :D An Aussie tycoon is building the Titanic II though-

http://news.yahoo.com/titanic-ii-safety-deck-says-aussie-tycoon-051013460.html

I don't know if I'd ride it though lol
[Nexus 7 General] skappy7:
Thankfully I went ahead and picked one up at Sam's yesterday. I called my bank (Chase) and asked if they could block the charges that Google had posted on my account, considering they refused to cancel the order themselves. Turns out that Chase had actually already blocked the charges, even though Google Wallet said it was successful. One indicator of this is that I went to use the card in the playstore to get an app and it said error with card or something. Just a heads up guys, I had no idea and wouldn't have known if I hadn't tried to block it in the first place.

P.S. The N7 is worth the wait, trust me. It's a phenomenal tablet
[Nexus 7 General] :
:(

Still no email, CC charge or 'nexus jumping to the top of play store account'.

I ordered on the 1st July and it seems that the cut-off for yesterdays 'wave' was 29th/30th June.

I think people yesterday say there nexus jump to the top of the page around 5PM UK time yesterday so i will be looking out for it then.
[Nexus 7 General] NonovUrbizniz:
Maybe us Americans should start paying attention to what kind of laws our representatives are.... squirrel!
[Nexus 7 General] NonovUrbizniz:
It's on the truck. 16gb ordered 10 July sorry all I skipped.
[Nexus 7 General] SchuMarker:
Made me look. No change here.

My question is, what happens when I'm not at home because I didn't know it was coming? Do they leave it with a neighbour? In the shed? Or do they take the damn thing an hours drive back to the depot and try again tomorrow? And will I know that it's coming back?
[Nexus 7 General] Foxman2k:
I pre-ordered my 16 GB (no accessories) on the 27th on FINALLY received shipping information late yesterday. The weird thing is when I clicked on the link last night, the UPS site just said that a shipping label had been created.

When I checked on the site this morning, it's out for delivery! Finally. Still not forgiving Google Play for this though.

Hope yours is coming soon.
[Nexus 7 General] phil-t:
??? Read the link and see this

Seems to say that to me (Thats on the US store, as I'm going out via US proxy)
[Nexus 7 General] Big_Ted:
And did you reply with reading it properly ?

Under deliveries, second paragraph, a section about wrong address details causing failure to deliver incurring charges, the next sentence is no charges for any other reason.....
[Nexus 7 General] jotei66:
Wow :eek: mmmm not sure if i would be rushing for its naiden voyage either!
[Nexus 7 General] dockinj:
Wait wait wait, I was worried about this too. Why did Chase block the charges? I have assumed to this point that if there was an issue with the payment that Google would send me some type of notification that payment was rejected and to offer a different form or something. I used a Platinum AMEX so no reason it would be blocked but this is interesting, give more info if you can please?
[Nexus 7 General] BazGibb:
Hi how do you cancel your order with the Play Store - I did exactly the same as you this morning and ordered from PC World for delivery tomorrow morning but didnt realise you could cancel the order in Play?
[Nexus 7 General] dark magshin:
Meh. I wish my nexus would just 'show up' today like some in this thread, but that's clearly just wishful thinking. Jul 3 order, 16GB, US, all quiet on the email and google wallet pages :banghead:
[Nexus 7 General] californiarailroader:
According to Google, you can't, at least not after they have started preparing it for shipping. What you can do though is refuse delivery, and Google will refund the full amount back to you.
[Nexus 7 General] glowworm62:
Yeah, if you are not home 2 times and UPS return it to Google's store they won't charge. Refusal of a delivery though doesn't fall into that though does it?

I know it doesn't here in Australia. Here, If you've ordered you don't refuse delivery, instead you accept delivery and phone them to come and pick it up under the breach of contract laws. Refuse the delivery here and the couriers are likely to sign for the goods themselves and keep it. :highfive:
[Nexus 7 General] californiarailroader:
In the US, if you refuse delivery on a shipment, it will go back to the shipper, which will refund your money back.
[Nexus 7 General] GilesK:
Ordered mine on June 30th received the updated shipping info yesterday and Its on the truck for delivery today.

Could have bee quicker but I'll be happy to get it in my hands today.
[Nexus 7 General] aberlourj:
Looking at my Wallet account, I am starting to get worried. Even though I was charged, I'm wondering if I've been dropped back into the ocean!

Thanks for updating your payment information!

Your order will be charged and shipped by Google Commerce Ltd.

Jul 17

You successfully updated your payment for this order to VISA xxx-7103.

Jul 17

An attempt to charge £168.99 to VISA xxx-7103 failed. You must update your payment information within 7 days or your order will be cancelled.

Jul 12

You sent Google Commerce Ltd an email with the subject: What is the status of my order?

Message: "What is the status of my order? I believe payment has been held from my account but does not appear on my statement. My debit card has been cancelled since placing my order (Damaged) and I have received a new one, will my order cancel?"

Jul 5

Google Commerce Ltd received your order.

Jul 5

You placed an order with Google Commerce Ltd on Jul 5. Google Wallet sent a copy of this receipt to
[Nexus 7 General] bleclair:
You trying to get promoted to the mail room at Google, Hemodroids?

No so fast, little guy! No one has forgotten what happened at the Christmas party just yet! :D

Anyway, I am still #winning! 27th 11am 16gb + BOTH Accessories and no 2nd charge or shipment in sight! :victory:
[Nexus 7 General] Stromos:
Hey you want to try to talk out of the US return policy? More than one of us pointed out how you can't read and you seem to have avoided a rebuttal.
[Nexus 7 General] Tiredad:
Are we going to get a 'best of' summary of this thread when it's all over? Maybe some kind of montage piece:
[Nexus 7 General] Rueben_:
All I can say is worst support ever Google ive now been on the phone for 1 hour and im still on hold (and my ear is sore lol)
[Nexus 7 General] the5:
YAY!
[Nexus 7 General] Big_Ted:
In the UK we have the distance selling regs that state anything bought online can be returned within 2 weeks for any reason as long as the goods are perfect and unused if usage means they are no longer usable such as earrings due to medical reasons and sim cards etc.

A full refund is given for this.

Also anything can be refused for delivery without having to hide from the delivery van and its returned and a full refund including shipping etc is given.

You do not need to provide any reason in this case.

What you are quoting is from purchases made in person from a shop.
[Nexus 7 General] californiarailroader:
They do seem to be understaffed, or overwhelmed, or both :D
[Nexus 7 General] spences10:
Are you UK based? What size did you order?

Are you UK based? What size did you order?

Are you UK based? What size did you order?
[Nexus 7 General] bleclair:
There will be leather bound editions available in volumes 1-10.

Pre-order now. ;)
[Nexus 7 General] tadvansky:
I'd hate me too ;) I was expecting the 1-2 weeks shipping estimate to hold true.
[Nexus 7 General] ktz84:
My undertanding of the DSR is that if delivery is made, whether refused or otherwise as the guy/girl has turned up at your door, and you refuse then return postage costs are at your expense. The retailer is only allowed to charge the actual cost that they incurred by the courier in having the goods returned. They can only reclaim those charges if they have specifically written that into the terms & conditions of the sale.

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf
[Nexus 7 General] Eeescape5:
It looks like my Nexus 7 didn't wan't to be left out and finally joined the out for delivery party. Hopefully after the mess with the first wave of orders the rest of you guys will have a much smoother experience.
[Nexus 7 General] glowworm62:
Lots of common sense, especially with warranty. The protection laws here in Aus are quite good in my opinion.

Best recent one was the ACCC taking apple to court and winning because they advertised the latest iPad as 4G capable* something that can't be done here as * statements are not allowed to substantially change what has been claimed.

*in the USA
[Nexus 7 General] PeteT:
Goto your google wallet

Click on the order

At the top of the page, Click on Contact Google Commerce Ltd.

Select I would like to cancel my order

I put in there that i was keeping my Transformer Prime, which i was until i saw PCWorld had it in stock :o
[Nexus 7 General] TPizzle:
Errrmmmm no I think I'll wait until my local Barnes & Nobel has it available, I'm sorry I can't trust you on your pre-order. As a matter of fact, I can't seem to trust pre-orders much nowadays. I wonder why? :confused:
[Nexus 7 General] norman1080:
Should ALL pre-orders be out for delivery by the end of the day today? This is technically day 3 of shipping, right?

*crosses fingers* In hopes of an email or some movement in the PS store.

UGH!
[Nexus 7 General] californiarailroader:
Here, the carriers just convinced the ITU to change their definition of "4G".
[Nexus 7 General] jotei66:
I did warn you ...

Ahh but theres nothing funnier than some of them awesome made up scripts to lighten up your day

Lol ... Only joking, hope you get "somewhere" with their assistance :rolleyes:
[Nexus 7 General] glowworm62:
It's going to become a large issue with our Android devices and Vista Phones as we move forward, what is being called 4G is a real mess all over the world in terms of frequency and standards.
[Nexus 7 General] Rock-&-Roll-Hedgehog:
To UK based people

Are TNT wanting a signature? Or are they doing their usual of dumping it over a fence & leaving it for the local chavs to help themselves?

.
[Nexus 7 General] Big_Ted:
Have refused delivery half a dozen times in the last couple of months with no costs, if you return goods you have taken delivery of then yes you have to pay for their return unless like Amazon they pay returns for you. Also some companies ask you to pay for goods to be returned but then refund you the delivery costs as I have had with Play.com
[Nexus 7 General] abhishek.gite446:
NEXUS PreORDER UK

Hey Guys, I was a dedicated follower of this thread from last 6 days till NOW as I was waiting for my Nexus 7 16 GB pre-ordered on 2nd July UK. At-last I planned to call GOOGLE and cancel my order. I was able to speak to a human after 40 min of stupid IVR. The rep told me that it was in process and he will put forward the request to cancel but cant confirm. I asked him if I don't keep the funds in my account will it be directly cancelled and he is said that will be the best idea to do it.

I ordered the same device from Curry's UK for a next day delivery for just £ 3.99. I confirmed with Curry's call centre that it will be shipped tomorrow.

Now I am super excited but would have been extremely happy if Google would have handled this maturely. No regrets.

Best of LUCK for you order :)
[Nexus 7 General] ktz84:
There's a difference between a right and what a retailer may allow you to do.
[Nexus 7 General] Exino:
False advertising?

Canada: Another report of a co-worker who ordered a Nexus 7. His order shipped last night, however it's via UPS Standard (5 day delivery). All orders from Google Play were $19.99 CAD 2-day UPS/delivery. So, how is that not false advertising?
[Nexus 7 General] Rueben_:
Ok so after waiting 1 hour I had a nice 2 min chat with a American Guy. He told me what I already knew, that my card has not been charged yet and that i should get my order number for delivery by this Friday. I asked him has he had a lot of phone calls regarding Nexus 7 shipping problems and he said they are receiving huge amounts of phone call but not about shipping he said more about Lack of Communication by Google. Thought that was interesting I goes to him, "i bet your enjoying your job at the minute" he says "absolutely" and that was basically it lol :) It doesn't really help knowing that i may not get it until Sat and im leaving to go on hols on Sat morning lol
[Nexus 7 General] Big_Ted:
Amazon seem to be doing fine taking stuff back and paying for the delivery charges......

See you still havn't responded to the free return to google posts....:confused:
[Nexus 7 General] bisto321:
I like the quote whilst on hold "your call will be answered in the order it was received"

Shame they don't apply that model to the dispatch process! :(
[Nexus 7 General] aindow:
Mine shows as complete from 16/7/12 on the above link with no update in google checkout yet.
[Nexus 7 General] SchuMarker:
You can leave a signed note if you want it to be left in the shed/neighbours but if there's no note then they will take it back to the depot and you can call them to rearrange delivery. If I get home and they have been, but couldn't leave it because there was no note, I'm going to be annoyed. How can I leave a note if I don't know it's coming?
[Nexus 7 General] Mustang7302:
My N7 made it to the local hub last night and is on a truck this morning for delivery. Two day shipping since it left the warehouse yesterday and will at my door today.

Looks like my wife will get her Kindle Fire back finally, three weeks without my Touchpad has been too long.
[Nexus 7 General] TPizzle:
I actually got off the phone with them from last night and they said to expect something within the next 2-3 business days. Considering yesterday was Mon, and 3 business days from now is Thursday, google basically lied when they said "pre-orders being delivered across the next 3 business days" last Friday (I'm hoping you're from the US). Ordered a 16GB on the 27th with a case BTW and still nothing. Basically goes to show how unprofessional these guys are, pretty much just going with the flow at this point with no valid reason or excuse to help alleviate our waiting anxieties. If I don't get a shipment confirmation on Wednesday-the 3 week point after my order, which I'm expecting to happen at this point (they said I was supposed to get something on Mon afternoon), I will call and ask for a full refund on the shipping.