yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] roakes:
After reading about the latest cockup Google have made in regards to providing TNT with incomplete addresses for UK orders I have cancelled my Play order and ordered from Tesco Direct, £5 delivery for next day, it should be here tomorrow! :)
[Nexus 7 General] mikereidis:
Is that the new next day delivery ?

So "normal delivery" is whatever truck space may or may not be left over after the priority packages ?
[Nexus 7 General] Arthur Hucksake:
Mine is on the way. Google can do one.
[Nexus 7 General] jotei66:
Pmsl :p:D:D
[Nexus 7 General] iucidium:
Its coming. Mine is probably on the same truck lol
[Nexus 7 General] pnnorth:
I used my phone to order - been though the process twice because like an idiot I closed my browser window. It takes 10 mins to get click and collect to go through.
[Nexus 7 General] bpye:
Still waiting for that elusive shipping email.
[Nexus 7 General] DollisHillPhil:
Successfully cancelled order from GP by calling Google customer service on 0800 3286 081. Was holding for a little over a hour.

Had to ask to be put through to a supervisor as first agent said that I should get my delivery tomorrow but couldn't guarantee. I pointed out that although the mass email message we've received said that orders through to 30June would be shipped by the 20th, the IVR message that plays out when you call customer service says that orders from the 30 June would be shipped next week. I ordered 16GB N7, 30th June, UK.

Supervisor immediately recognised that I'm from the UK and that my order can be cancelled. He couldn't cancel immediately but has escalated to a specialist to process the cancellation as quickly as practicable. They sounded mighty harangued but were extremely polite.

While holding, placed an order with Tesco Direct, paid £184.00 for next day delivery.
[Nexus 7 General] cse2k:
I also ordered from tesco, how do you cancel your GP order? which number should I call?
[Nexus 7 General] MarkyMark8609:
Legends, the thanks button doesn't appear on this crappy XP version of IE but I'll give you some thanks button love later :D

Getting on it now!
[Nexus 7 General] nigelw:
My Google order just turned up.... a very unhappy TNT deliveryman is now taking it back to the depot. Don't let me down now Tesco, I'm committed.
[Nexus 7 General] Schmeggma:
I've been trying over an hour, but I have work to do so I can't constantly spam it, I guess.

I wonder if I'd have any issues picking one up for £200 at PC World this evening, then as soon as I can get it for £180 from Tesco, returning it unopened to PC World...
[Nexus 7 General] LonPete67:
Nope, normal delivery option.
[Nexus 7 General] DiCe!:
Does anyone know roughly what is the average time from "Moved to top of play orders - shipped" is?

I ordered on the 2nd July 16GB UK no case etc

I have never wanted to be charged £200 so much in my entire life.
[Nexus 7 General] KARNAG3:
Does anyone know if we can simply ask our credit card company to block any purchase from google play or to simply tell our credit card company that we lost our credit card so they change the numbers and Google Play wont be able to take our money and ship a unit? I wonder if I would get blacklisted by the Google store by doing that... There's plenty of units in stores near me and thatS REALLY F***-UP!
[Nexus 7 General] iucidium:
And I'm out. God speed guys tnt dude had 4 in his van
[Nexus 7 General] Joezhang:
0800 328 6081 - make sure you tell them that you are in the UK.
[Nexus 7 General] drpepe:
you're kidding right?! :highfive:

What happened to "orders after the 30 June will be shipped next week" ??!?!

Can you detail when and how google processed your order (dates for emails/wallet/TNT) ?

UK, 10/7/12, 16gb
[Nexus 7 General] RBFesquire:
Not long apparently. Also, 2nd july? Come on I'm getting closer :-)

Sent from my HTC One X

UK

Nexus 16gb

3rd of July ordered.

Nothing yet apart from THAT email!
[Nexus 7 General] jotei66:
Mine come around this time, tnt UK
[Nexus 7 General] ten_fold:
Got my Nexus 7, no thanks to Google play store(Cheers Curry/PC World store). Least i have something i can load some music/movies on for my trip tomorrow :D.
[Nexus 7 General] DiCe!:
I havnt had a charge yet, only jumped up play orders this morning, I am sitting patiently....or as patiently as I can for it, in an ideal world everyone that ordered before me would have one, but when I saw it jump up I must admit I had a case of the "I don't cares"

Hurry up and take my money!
[Nexus 7 General] Rossco01:
I've had it guys! was going to hang on and wait but still no joy and I just dont beleive that there is anything definite for next week (ordered 3rd July 16GB). Have cancelled order and ordered from Tesco for delivery tomorrow. Ironically I got £10 off so it's £195 all in. Have to admit this has been a "BAD" experience.
[Nexus 7 General] Bootoilet:
How did you cancel your order? was it through the Google play store number or via email? if it was through the phone number, does that cost money to ring?
[Nexus 7 General] Dazzh82:
Getting really frustrated with all this. Ordered 28th June and still nothing while others who ordered a few days ago in the UK already have them. :mad:
[Nexus 7 General] DollisHillPhil:
See this...

.. cancelled order from GP by calling Google customer service on 0800 3286 081. Was holding for a little over a hour.

Had to ask to be put through to a supervisor as first agent said that I should get my delivery tomorrow but couldn't guarantee. I pointed out that although the mass email message we've received said that orders through to 30June would be shipped by the 20th, the IVR message that plays out when you call customer service says that orders from the 30 June would be shipped next week. I ordered 16GB N7, 30th June, UK.

Supervisor immediately recognised that I'm from the UK and that my order can be cancelled. He couldn't cancel immediately but has escalated to a specialist to process the cancellation as quickly as practicable. They sounded mighty harangued but were extremely polite.
[Nexus 7 General] ten_fold:
Pretty much word for word what happened when i phoned and cancelled, just got to make sure to fight your corner guys.
[Nexus 7 General] RBFesquire:
I'm frustrated too. But I'm holding out. I ordered it from them so they can run around like headless chickens to get me it. Wanna see how long it takes and what sort of communication I get really.

/sucker for punishment.

Sent from my HTC One X

UK

Nexus 16gb

3rd of July ordered.

Nothing yet apart from THAT email!
[Nexus 7 General] bpye:
In stock and yet mine hasn't shipped? Way to go Google!
[Nexus 7 General] charlesky:
Not my day... The 'collect from store' option isn't working on Tesco's website right now, and I'm not futzing around with shipping again if there's a chance of picking it up locally. Should be fixed in an hour or two, if I haven't heard anything from Google by then they can stuff their order.
[Nexus 7 General] Nuclearcodes:
Fill in this! (It cant be broken)

https://docs.google.com/spreadsheet/viewform?formkey=dFNGUGZfTVJ0ZmxiVVFSRzhYY3o3ZUE6MQ#gid=0
[Nexus 7 General] joeb88:
what time is the UK google play call desk open till?

don't have time to call at work
[Nexus 7 General] GaryMick:
N.I. based and had my shipping info yesterday evening. Couldn't get any information from UTi (N.I. shipping company) about expected delivery so thought it would def be tomorrow... then just had it delivered!

Fingers crossed for everyone else now! I ordered on 28th and was actually on hold to Google for 55mins about to blow my fuse when the van turned up!!
[Nexus 7 General] drdeathley:
Just on hold now to cancel from Play. Just ordered from Tesco, used a voucher and now getting it by tomorrow for the nice sum of £184 :D
[Nexus 7 General] Schmeggma:
As a heads up, you have to order before 3pm for next day pick up. I would quite happily pay £5 for next day delivery but I can't add my work address.
[Nexus 7 General] marcellus7:
Im in the US and ordered a 16gb on 7/7. My card was charged yesterday, got shipment notification at 3 this morning and its out for delivery today.
[Nexus 7 General] jotei66:
Guys... Here is a new one - how do you complain when to say I am receiving my order "too early" ...

My wife just called me to say i received delivery confirmation for my other N7 (already got my 1st ordered 27/6.) This one is mine ordered 17/7

Thing is this the second one was actually ordered 17/7 - google offered me a refund cos they charged for it same time as my 27th tablet and really they shouldnt of. I was happy just to let it come whenever, afterall, still guys on here waiting for orders placed MUCH earlier! I can only assume as they charged it to early, so they feel compelled to despatch it, i dunno.....:rolleyes:

Sorry guys, feel sh*t they are sending mine out when so, so many are still eagerly awaiting theres.

Google have a whole lot of explaining to do.... Jeeez...

Altho positive news for me, I am sorry to pass on and pi* some guys off....
[Nexus 7 General] airprox:
It's arrived.

Ordered 28th, UK, 16gb, got shipping email 1900 last night, arrived in sunny Aberdeen this morning 1100. Address label correct, unit seems to be in good order, but haven't switched on yet... charging.

Thanks to this thread, I've stayed sane.

Cheers!
[Nexus 7 General] cfreear:
I ordered a Nexus 7 from the play store on the 1st of July, I then found out ebuyer were stocking them with free next day delivery and the £15 credit so I sent a cancellation request through my google wallet account on the 11th (this was the only mechanism for cancelling I could find at the time) and proceeded to buy the Nexus from ebuyer which I received last week.

It now seems that they have completely ignored this request as I have received the 'Status of your Nexus 7 Pre-order' email today. I've emailed them again and I was on hold for 30 minutes on their 0800 328 6081 number before having to give up and get back to work.

What do you guys think the best course of action for me to take is? Should I just refuse the delivery or should I accept it and arrange a return? I'm just worried they are going to start messing me around and trying to get out of a full refund (they've just taken the money) even though I'm pretty sure distance selling regulations at least entitles me to one.
[Nexus 7 General] drdeathley:
Don't quote me but I seem to think it's open 24hrs do to it being international
[Nexus 7 General] nigelw:
Just refuse delivery, it's what they advised me to do, and I just did that when TNT man turned up. I've followed it up with a refund request on Google Wallet also.
[Nexus 7 General] cse2k:
Anyone know how much the help line charge on mobile phone? I'm on hold for almost 20minutes, scared that the charge will be too much.
[Nexus 7 General] joeb88:
cheers

i'll call tonight
[Nexus 7 General] mrtechno1999:
How did you manage that? I'm having a nightmare with their website. Click & Collect "isn't available at the moment", tried logging out and logging in again, got HTTP 500 error, then HTTP 408 / 409 error (didn't even know the existed).
[Nexus 7 General] jotei66:
Depends on network. But expect atleast to be on an hour / 1hr 15 mins mate
[Nexus 7 General] Schmeggma:
Depends on your network and probably your tariff. I'm on giffgaff so it's free - most aren't.
[Nexus 7 General] nutley:
from the uk use this http://www.0800buster.co.uk/

It works a treat and i've been using it for months for regular conference calls i have to dial into
[Nexus 7 General] cse2k:
This is such a bad experience hahaha...
[Nexus 7 General] :
WOOOOOOOOOOOOOOOOOO!!

ITS HAPPENING!

Ordered 2x 16GB on 1st July (UK PLAY STORE)

No emails or CC charged. Not even that mass email that went out a few day ago, until 1am this morning. i revived this mass email.

Just checked my Google play account and my Nexus (16GB x 2, No accessories) has jumped to the top of the list! No email or tracking number yet and no change in wallet.

But something is happening!

Good luck to everyone still waiting, hope you all get yours as soon as possible
[Nexus 7 General] jotei66:
Actually Google call in "paramount customer care" .... There words, not mine :rolleyes::p
[Nexus 7 General] Tricky103:
BYE THREAD MINE HAS ARRIVED.

Good luck to you few remaining
[Nexus 7 General] lpforte:
I wouldn't get too excited. This is happening for just about everyone. Happened to me yesterday, and as of yet I still haven't received a shipment confirmation email or tracking number.
[Nexus 7 General] apis10:
Well, I sent Google an email just now.

A polite one...

It is getting very frustrating after all these days.

16gb, UK, 27th

No update
[Nexus 7 General] :
Im just happy something has changed. Everyone else seemed have have this happen to them. Now it has happened to me
[Nexus 7 General] bpahunt:
16GB order on the 29th in the UK finally received!
[Nexus 7 General] MMcCraryNJ:
July 5th. 16GB. USA. No Accessories.

Card was charged last night around 5 pm. Order moved to top of Google Play list.

4:13 AM this morning I received tracking email. Out for Delivery TODAY!

Good Luck to everyone still in the dark. This has been a crazy train
[Nexus 7 General] jotei66:
Enjoy... Its an amazing device :)
[Nexus 7 General] dockinj:
Congratulations! Have fun and don't forget to register for Google Wallet, you should get a $10 gift card for registering. ALSO since you have 2 devices you SHOULD register a second GMAIL account temporarily. Then set one N7 up on one GMAIL account, and the other on the other GMAIL account so that you can get BOTH $25 Play credits. Then just transfer whatever you purchase with the first $25 credit (apps or movie whatever) to the other N7 and reset to factory, then log back in with the permanent GMAIL account.

If you paid for two devices you should get 2 $25 credits! But if you log in with the same GMAIL user id you will only get 1 $25 credit.
[Nexus 7 General] tech_abbz:
can't wait to do that lol
[Nexus 7 General] dockinj:
LOL all the same for me too. Ordered 27th 16G - with CASE. No information until 4:32 AM Eastern US time which is when I received shipment notification, and its on the UPS truck for delivery now!
[Nexus 7 General] jeepinmike:
Update.

16GB w/case

Order Date: June 27, 2012 8:30:56 PM UTC-4

Spoke to Google CSR 7/16 approx 9:30 PM EST and verified order looked ok

Spoke to Google CSR 7/17 approx 4:30 PM EST and asked for escalation

Play list updated 7/17 approx 7:00 PM EST

Credit card charge pending 7/17 approx 7:00 PM EST

Received order processed UPS notice with tracking number 12:24 PM EST, Estimated scheduled delivery 7/19 @ 3:00 PM EST to Buffalo NY

Wallet updated sometime overnight 7/18 - 7/19

Received UPS shipping notice for delivery 7/19 @ 4:35 AM EST, delivery 7/19 @ 3:00 EST or by end of day depending on web or app

Charge still pending as of this post

I am assuming this is just the device (1.9lbs), but will see this evening.

Though this really does relieve alot of the stress, anxiety, and anger for me I am still a bit jaded by this whole situation. It is not the delivery date that caused these feelings, as it is mid-July as stated, but it was the whole retail stores having them, more recent orders fulfilled, and lack of/terrible/inconsistant communication from Google. Had I received the device today or tomorrow, without all the fiasco, then I would not have had one issue. Even if my case was sent later. I am slightly pleased with the upgrade to overnight shipping, and the fact that they decided not to let the case hold it up- good decisions, but too little too late.
[Nexus 7 General] cfreear:
I think that's what I'll have to do if they don't reply to me or I can't get hold of their phone support tonight. It's just a bit frustrating as that device could have gone to someone screwed over by Google's logistical ineptitude.
[Nexus 7 General] drdeathley:
Thank you so much. Just cancelled with Play, I got the "you can't cancel Blah Blah Blah..." talk. So I mentioned the distance selling regulations, got put on hold for 2 mins and TA DA ordered cancelled.

Now just waiting for Tesco to deliver tomorrow, with the voucher I used have netted myself £25!

:D:D:D:D
[Nexus 7 General] bleclair:
Congrats man! :laugh:

No shipping info for me yet.

F U Google.

(27th 11am, 16gb + accessories)
[Nexus 7 General] Euthye:
Mine arrived this morning after I got a computer2000 screw up sorted out on the phone with TNT yesterday.

Long story short it has non of the reported faults, 8gb direct off GP in the UK, I'm v v happy with the purchase and item if not the launch or delivery but that parts over for me, you folk with faults , non arrival or zero coms I genuinely feel for you as yday my stress levels were mega trying to get TNT to accept that I wasn't an inept fraudster then to acknowledge that there was a comp2000 issue, then get put on a never ending hold with GP cs, while on hold I rang TNT on my mobile and luckily got an intelligent guy who got in touch with the driver to get it to me on the way back to the depot or today.

It came, I saw, It conquered. I'm very happy with it no probs and loving the form and functionality, I prefer it to the SGT 7.7 in every aspect except screen at which the 7.7 excels anyway, the Nexus 7 seems to be a great piece of kit, in the hour or so I've messed with it.
[Nexus 7 General] dockinj:
BTW I believe this is device + case even though Google said accessories may ship later. We have seen reports of weight anywhere from 1.7 lbs to 2.0 lbs for device only shipments all over this Forum BUT I believe the weight for the Nexus 7 is officially 1.7 lbs and as you are the only other person other than me that has reported 1.9 lbs I am hoping for a .2 lb case :confused:

UPDATED: N7 is actually 340Grams in weight which is .74 Pounds. So I am going to assume Box, Paperwork, Charger account for the other 1 lb. Regardless I think it makes sense that the 1.9 lb shipment you and I are receiving are tablet plus Case at that monstrous weight of 1.9lbs.
[Nexus 7 General] jeepinmike:
Thanks. All I can recommend is endure the long hold time and push them to escalate your order (if you have not already), I, and I saw a few others, got movement within hours after doing that.
[Nexus 7 General] ajg74:
Right, as per my last post when I had spoken to Google and was told to remove my card from my account to stop it being able to be charged and shipped (whenever that would be), I have spoken to them again, spoke to a supervisor, who said that was a bad idea and probably wouldn't work, plus would mean I wouldn't be able to get my Play store credit etc, I pleaded my case and he has put a cancel request through to their specialist team to cancel it ASAP, he has promised me this WILL cancel it, he said the CSR I spoke to didn't realise that by UK sales law, we have the right to cancel any order which has yet to be charged for and shipped (even I didn't know that!!) I have had an email from him saying what he has done so happy now, popping to PCWorld on my lunch break in a min to pick up the one they have reserved for me! :D
[Nexus 7 General] jotei66:
Just curious... Guys who have cancelled how long did they say before payment back to your card?

When they offered me an immediate charge back they said it can take anything fron 24hrs to 3 days??
[Nexus 7 General] danielsf:
Does anyone in the uk know when TNT stops delivering please, as the tracking number says it is out on delivery, but it is getting late and I am starting to doubt it is coming today :(
[Nexus 7 General] clintkev251:
16g ordered on the fourth, got my shipping conformation at 4:43, its out for delivery today. I cant wait! I feel so bad for everyone that still dosn't have anything.
[Nexus 7 General] ten_fold:
I never thought i would be so happy to buy something in PC World/Curry's but by god i am one happy fellow now.
[Nexus 7 General] alexbate:
Just got off the phone with Google after about a 50 minute hold time. Rep on the phone was very friendly and polite, as soon I said I was in the UK he processed my cancel request no problem. Took about 5 minutes but its all done now - he said I should get an email in 24 to 48 hrs.

Ordered from Tesco, used the voucher so coming tomorrow saving £25!
[Nexus 7 General] bleclair:
Called 'em a couple days ago then I got the 2nd charge and it's stalled there.

June Club

First to Order, Last to Receive.

;)
[Nexus 7 General] copark:
Shipping notification in!

Late last night card was charged and at about 3:45 am my phone when off with a notification of play store shipment! Amazingly it was already in Oklahoma City when I woke up! On the truck for delivery! Purchased on July 6th 16GB. What a great day today will be!
[Nexus 7 General] Dethzilla:
I wouldn't call it a Rant per se... They said the device would be released on July 13th... so that's when I ordered. It said it would ship within 2-3 business days... I paid for 2 day shipping.so I expected them to ship it by Wednesday and I would have it by Friday. Just because I ordered last week doesn't make my anxiety any less than those that pre-ordered. Pre-orders said they would ship within 2-3 weeks... Technically... Google has fulfilled every order within this time frame... now after tomorrow, I got's nothing for the June pre-orders... That's when I'll admit Google screwed up.

Some people may get their orders quicker than others... but the fact remains is that as of yet... Google hasn't done anything wrong. At this point I'm just having fun tracking it. The anticipation will surely not lead to the big payoff emotionally...
[Nexus 7 General] Solange82200:
So the charge from yesterday and moving up in the google store wasn't for nothing after all.... Woke up and saw my shipping email, it's out for delivery today! I had ordered July 4th, 16 gig, no accessories, in the US. I know a lot of you also got charged yesterday and we all thought it may mean nothing, well check your email hopefully you got one too! It's been real... REAL f**ked up lol!
[Nexus 7 General] DollisHillPhil:
Oh well...

So, ordered 16GB N7, 30 June, in UK and heard NOTHING from Google except for mass email we all received despite asking for status update. No ship note, no ship email, no order update, nothing.

Today I decided to cancel order to take advantage of Tesco deal:

1 On hold over an hour to Google CS from 12:00

2 Cancelled order at approximately 13:00 when I got through

2 Ordered from Tesco Direct today at 13:30 for next day delivery

3 Wife signs for package at home at 13:50 today

Bugger...
[Nexus 7 General] dockinj:
Yes sir, just a snowball affect. I would love to get hold of Googles books for an hour or so. I would like to know how many orders were received between LAUNCH (June 27ish) to say current say JULY 19 on a per day basis. Then I would like to know since July 9 how many cancellations of those orders have they received. Would be interesting to see the effects of all of this, and the actual number of pre-orders placed....is it tens of thousands, hundreds of thousands, millions? Oh and one other piece of data in the spreadsheet that I will never see....how many units did the rollout plan have targeted?

Anyway I could guess but I really am stumped at how a Global powerhouse like Google could get stumped by high demand, scalability in business is the NUMBER 1 driver (well number 2 only to cost) for an MNC. Really cannot imagine the issues that could have caused this massive failure. Again I believe the majority of the failure is around communication and their allowing devices to be shipped to Retail partners before pre-orders direct to Google were fulfilled.
[Nexus 7 General] svzurich:
My order (MyUPS) just updated to "Out for Delivery". :) About damn time! :D
[Nexus 7 General] bpye:
Dammit, now you've given me hope. Did you receive any shipping email or was it just delivered?
[Nexus 7 General] Shahpur.Azizpour:
Got my shipping Email today at 4:30 AM. and it arrived at about 1 PM!

- Ordered on 28th June

- UK Playstore

- Nexus 7 16 GB
[Nexus 7 General] GaryMick:
I've had stuff delivered by TNT shortly after half 5 before so don't give up hope yet!! Why don't you call TNT and try get in touch with the driver?
[Nexus 7 General] dockinj:
CONGRATS!!! It is an awesome device. Have FUN!