yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] adiliyo:
i've been pissed from the point when they wouldn't let me cancel an order over a week ago that STILL hasn't shipped. i'm quite happy with the actual product (as i have an I/O tab right now) but extremely dissapointed with the poor customer support.

i think i'm being quite fair in giving them 24 hours to ship my device from today even though they charged me for it on friday. i wouldn't cut amazon any more slack than this and i don't see why i should have to give google a pass on it, they aren't a tiny 200 employee company or something.

what they really need to do is revise the order policies for devices and not have them be the same as an app purchase.

to clarify i don't really care that they're shipping out of order, i don't really care retail got it before me, what i do care about are two things:

1. unable to cancel an order that is clearly no where near shipping when i asked to cancel

2. charging me for the product but no word on shipping yet (this i'm giving them until tomorrow 9am until to accomplish before i issue a chargeback)

i don't think any of those things are unreasonable to ask of a multi billion dollar company.
[Nexus 7 General] EVIL JIMMY:
Ordered on the 30th, no charge to my debit card yet.... My transaction is still dated 30th June... Really hope this gets to me before Saturday!
[Nexus 7 General] Solange82200:
What pisses me off is the "latest date" keeps changing. First the story was all preorders would be out by Tuesday, then the recording changed to Wednesday at the latest, and now Friday... Who knows what it will be by Friday?
[Nexus 7 General] Evo_Shift:
My Nexus 7 was pushed to the top of my Google Play list on July 13 (but not my wallet transaction list. That remains stuck at June 27) but I haven't received any shipping info. Maybe some people just aren't ever going to receive a shipping email.
[Nexus 7 General] flatline89:
Just had my card charged...not that Google told me, Natwest rang up to ask if i had got anything in Ireland

come on TNT!! Hoping for a wed delivery
[Nexus 7 General] Bielinsk:
Ordered June 27th

16bg with a case.

No status update.

Been on hold for an hour so far with Google trying to get a status.

Guy at work ordered after me a 16gb without a case and he received shipping confirmation on Sat and delivery expected 7/18.
[Nexus 7 General] mirror image:
So, just to make sure. If Google goes to charge my card now and they see that the funds are currently pending, they will not try to take the money again? I'm a little worried that they'll charge the card again even though the pre-auth has yet to fall off. I don't have enough in there to cover it if they did, although I'm pretty sure no transaction will go through if there isn't enough money to cover it (my mum's is like that and we have identical account types with the same bank).
[Nexus 7 General] chris100575:
Ordered on the 28th, just checked after seeing others in the UK getting charged and my credit card now has a balance of £208.99 and my Google Play orders list now has the Nexus 7 at the top with today's date on it. :victory:

Now it just remains to be seen what TNT do with the package when they inevitably try to deliver it when my wife and I are at work...
[Nexus 7 General] Tiredad:
Forgive me if this kind of query has been asked but I have just got a pending charge of £108.99 on my card. Nothing else has been bought with this card so it should be the googly people. Can anyone explain this given that I ordered the 16gb so it should be over £200?

16gb nexus 7, ordered 28th June, UK. :what::confused:
[Nexus 7 General] adiliyo:
the pending should just go to a posted charge, they shouldn't try to authorize it twice at the same time.
[Nexus 7 General] carlpalmer:
CARD CHARGED AND DECLINED!!!!!!!

ON HOLD WAITING TO SPEAK TO CUSTOMER SERVICES!!!!!

UK 8GB ORDERED 27th JULY
[Nexus 7 General] Warbs816:
What do you mean by top of the list? Am I missing something?
[Nexus 7 General] Nordendorf:
my pre-auth charge has changed 3 times now. 7/11, then 7/13, then on saturday it turned into a pending charge dated 7/16.

I assume its just the pre-auth since it shows up as $288 then just below it is another line with $1.

I've never had a charge posted 3 times like this for an order before. I don't know whats going on. I just hope it ships by wednesday...

-
[Nexus 7 General] kajura:
Does anyone know if we could just cancel the case/cover if it's indeed holding up the shipment?

I'm on the phone waiting for customer service right now; guess I'll find out in about an hour...
[Nexus 7 General] jotei66:
lol... i think Stromos assumed it would cause a hellstorm, because in previous posts in this thread he was given a hard time for slating Google from what io have read, but personally I am in total agreement with him that it has been handled very badly overall.

The plus side is we should be all getting our new toy very soon.. :highfive:
[Nexus 7 General] gbroon:
The pre auth will either change to a full charge or disappear when the full payment is taken, its the same transaction.
[Nexus 7 General] mirror image:
Thank you.

That's the way I saw it, that the pre-auth would just turn into a posted charge and that would be it, rather than go back into the account only to be removed again not soon after.
[Nexus 7 General] qoncept:
I really don't understand why Google is trying to sell these from the Play Store at all, since 3rd party retailers are selling them. Successful companies stick to their core business and maybe slowly branch out. Google is making hardware ("making" just as much as Apple "makes" iPads), marketing and selling it all at once. And they're not good at it.
[Nexus 7 General] Big_Ted:
UK.......

Card charged...............Yes.........:good:

Play store checked...............Shows complete..........:highfive:

Now waiting dispatch email as Wallet of course not yet updated............:(

Come get in touch with me..................:eek:
[Nexus 7 General] BigShawn:
Hoo hoo... It is Monday lunch time in Toronto Canada now, just waked up, SURVIVED from a weekend without my baby N7 :good:
[Nexus 7 General] avkrules:
FFFF YES!!!

tomorrow 4-7p, I get my baby!!!

so says UPS.

(inseret over-eager emoji)
[Nexus 7 General] TomRichy:
Has anyone in the UK had an email off TNT or anything yet?
[Nexus 7 General] Evo_Shift:
https://play.google.com/store?hl=en

At the bottom of that you click my orders and settings. My tablet has moved up that list which is what I am assuming people are talking about. However, if you go to www.google.com/wallet my tablet has not moved at all from June 27.

It is difficult to know which list people are talking about when they say their device moved up. I assume the first.
[Nexus 7 General] RBFesquire:
Excellent news! :-)

May I asked what day you ordered it?

Sent from HTC One X, soon on my Nexus 7 ^-^
[Nexus 7 General] callumashleyholt:
When did you order it?
[Nexus 7 General] dtblair24:
My pre authorization on my debit card disappeared a while ago. But my device shipped. What would happen if my card declined when they charge me sometime today? Would they try to stop the delivery? Seems like Google is doing things backwards.
[Nexus 7 General] jotei66:
I think top of list means the item in their google store account has gone top of purchased list, login to google store and press the cog on the right hand side... ;)
[Nexus 7 General] darkamikaze:
Sucks for us cover buyers I guess ): . Sucks too that being an early pre-order doesn't mean jack anymore ):
[Nexus 7 General] ajg74:
Could we kindly ask that when everyone posts that they have been charged that they also tell us which model and what day they ordered.

Thanking you kindly in advance!! :D
[Nexus 7 General] Shano56:
just ordered one of these...realized google wallet had my address wrong! 98xxx instead of 89xxx...fml! been on hold with customer support for over 60 minutes!
[Nexus 7 General] jotei66:
...lol.... :laugh::laugh: .. we are like kids at christmas... good to hear buddy... ;)
[Nexus 7 General] nusairh:
I have seen someone reporting 2lbs weight earlier today
[Nexus 7 General] saadi703:
People are talking about play store list and wallet list would stay the same. This is normal and this is how it goes.
[Nexus 7 General] BigShawn:
agreed! and in which country as well please!:cyclops:
[Nexus 7 General] AndroidAlistair:
My play store shows the tablet near the bottom and says complete? Ordered on 13th
[Nexus 7 General] tmh900:
If the cases are really going to delay our orders then Google needs to come up with a way to ship our N7's now and the cases later when they come in.
[Nexus 7 General] rmm200:
Should be able to just update your shipping address in Wallet. Not like they will be shipping tomorrow.
[Nexus 7 General] cornelious2:
does this change the delivery window?
[Nexus 7 General] Beta Max:
Seems everyone's N7 is shipping out of Kentucky. Interesting. Mine is scheduled for delivery to Hawai'i on Tuesday. :-)
[Nexus 7 General] mtfsandlin:
I get mine tomorrow at noonish. :D
[Nexus 7 General] shell_c:
Hopefully that will be the case because that's quite near to me. :laugh:
[Nexus 7 General] saadi703:
Great so beside me someone else is also getting extra pair of bubble wrap :laugh:

Thanks for the info.
[Nexus 7 General] gflare:
You'll be seeing pending charges within 24hrs, and have a shipping update within 48hrs (likely also within 1 day). That google play date update is generally the first thing that changes.
[Nexus 7 General] dudinatrix:
Seems like the UK is getting all the attention today. Anyone from the US seeing any action? Not just updated tracking, but new charged cards or new tracking numbers.
[Nexus 7 General] saadi703:
He can change the address is wallet but the address in the order would still be wrong.
[Nexus 7 General] trud9340:
Once people start receiving their devices, I'd love to hear whether or not a signature is required - the community seems to be somewhat split on this matter.

Also, here is my situation:

Ordered on the 27th, its in shipping now, delivery date says by end of day tomorrow. I live in NY.
[Nexus 7 General] jotei66:
Absolutely agree, Google should not hold your order back simply because they don't have stock of the cover... surely they could send that later..?? :eek:
[Nexus 7 General] gflare:
The "complete" you see is just a placed order to google. You'll have to wait until that gets updated, then your CC gets charged, then recieve shipping info... I'm not sure how long yours will take though. For most of the early pre-orders (June pre-orders, i mean), these steps all happened from Friday to today.
[Nexus 7 General] rmm200:
Friday was the big day for the US. Today is mostly UPS scanning and scheduled deliveries (largely Tuesday).
[Nexus 7 General] madreasonable:
16Gb no accessories

Ordered: 6/30

Charged: 7/13

Expected: 7/17

Massachusetts, USA

Sent from me
[Nexus 7 General] Shano56:
No I can't change it since i already submitted the order. I can get them to change it, but customer support is overloaded.
[Nexus 7 General] saadi703:
I am more interested in hearing about the screen popping out problem. Glue or clip whatsever it is.

I am very anxious now and I have never received a bad piece before in my life and i would be very disappointed to send it back as i want to use my new toy.
[Nexus 7 General] Gunthermic:
Not the last american for sure. LOL Whom ever kept asking.

Order 6/27 16gig+case

No charge, No tracking. no nothing..

So on a whim i called a Sam's near my work.. What you know 10 in stock sitting there.. that about it a sec... hmmm. If i go charge it to same card that Google has, then there wont be enough on it for Google to charge. Instant way to get my order canceled after 3 days. LOL. So off I went.. true dont have a case, but I already have a keyboard case for it.. so it's protected. plugged in and charging up. They onyl way I could let Google know I wasn't pleased with orerignon the 27 and others ordering as late as the 13th getting theirs already.. let the Chin store get some of the money instead.. Maybe stupid.. but hey I will enjoy it tonight..

Time to start theming it..
[Nexus 7 General] norman1080:
So, I am reading about the N7 + cover orders and its issue. I was wondering if this holds true for other accessories, like an extra charger placed with an order?

Also, what does the $1 charge mean on our card? Pending? Or its too late to cancel?

Thanks in advance!
[Nexus 7 General] findmike:
I get you. In my mind it's just a really big launch for them and it looks like a great product so I'm pretty jazzed. I'm sure they were trying to get these out as soon as they could and that's why they said when you ordered that you MIGHT be able to cancel IF you did so within an hour of ordering.

I'm sure you'll be getting a tracking number soon enough and probably find out that it's already headed to you soon. From the looks of it their planned release is the 19th so it seems like they want to get all the pre-orders out to people before that.

Anyway, good luck with it all. I looks like there will be a bunch of happy Nexus 7 owners this week and I hope the sad campers are able to look back and appreciate that we got a great product at a great price that is going to help drive down the cost and raise the technology bar of all the other tablets out there going forward.
[Nexus 7 General] Warbs816:
Thanks, I thought so but I was unsure as my Nexus is not on the list at all, I thought that list was just for apps.
[Nexus 7 General] pupsin:
Any Canadians received shipping notifications?
[Nexus 7 General] dtblair24:
I remember a UPS person telling me you could customize your delivery preferences if you set up an account. Even then it was still kind of up to the driver and if they feel it is safe. I live in the suburbs so I've had dang computers left outside like it was nothing before by our delivery folks. And that was a situation where I would have liked them to hold on to it.
[Nexus 7 General] fr4nk1yn:
Ugh... I'm confused and that makes me angry!

Been following this thread and can't make any sense of how their shipping these things.

I'm going to assume since my order was placed on the 8th for a 16gb i'm going to be waiting for awhile.

CS told my wife it would ship today but I'm not holding out any hope to using it Friday on a bus trip to NYC. :'(
[Nexus 7 General] chrisjcks:
Well, I ordered on the 27th June & haven't heard naff all.
[Nexus 7 General] saadi703:
How does your screen look like? Is the left part of screen is nicely seated?

---------- Post added at 11:03 PM ---------- Previous post was at 11:02 PM ----------

For any new credit card entered in the wallet, google charge a dollar to verify it.
[Nexus 7 General] lostradiant:
Still no charge to the credit card. I ordered the 16GB on the 7th. I live in California. Haven't kept up with this thread for a little bit. Are there any other Americans who have still not had their card charged or order shipped who haven't ordered a case? Are they still charging cards today?
[Nexus 7 General] TomRichy:
Just noticed you're from Bolton! Nice to see I'm not the only Boltonian sat waiting for some info from Google!
[Nexus 7 General] BigShawn:
U.S. or somewhere else?
[Nexus 7 General] dudinatrix:
Sorry if this was posted already, didn't see it.... directly from the Google Play store help:

Link: https://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic
[Nexus 7 General] dovergeek:
My new concern is that they will run out of N7's while we wait for the damn case. Is one set aside just sitting in a distro center? Come on Google, level set with us. We are understanding when we get clear communication.
[Nexus 7 General] bluesnow:
in the same boat
[Nexus 7 General] rmm200:
If you enjoy anxiety, step over to the XDA forum Questions and Answers/Nexus 7 Defects?

I recommend assuming your device will be perfect, ignore reports of problems, and enjoy the anticipation of getting it.

Any problems that turn up can be dealt with - later.
[Nexus 7 General] Morningstar132:
Check your credit card for charges and look at your orders in the play store, if the nexus is top of the list there's a good chance you'll be having it shipped soon.
[Nexus 7 General] chrisjcks:
UK

LOL, Boltonians are flooding the forums now. :-)

---

As for checking online banking, mine doesn't list any pending charges (not even sure if a new charge would show up now, it might just update in the morning)

* Note - Your available balance excludes items in transit.
[Nexus 7 General] mipper100:
Progress

Okay UK people,

8gb Nexus 7 ordered on the 28th June 14.51. Top of google play list, Spoken to HSBC pending charge on my account. No change to google wallet, or e-mail confirmation, but think we are there now !
[Nexus 7 General] skappy7:
I'm in the same boat as you. I ordered July 1st, still nothing
[Nexus 7 General] cmg5461:
Scheduled delivery for today has been delayed for tomorrow. Anyone else in the same boat as me?
[Nexus 7 General] Gunthermic:
Looks fantasic. I twisted and turned to see if fabled left part of screen would lift. Nadda looks real good

*All free stuff included
[Nexus 7 General] miketoasty:
My device is officially "In Transit" to Pittsburgh, PA. Anyone else see the same?
[Nexus 7 General] rolyk:
In in the UK and card has been charged in the last hour or so but no email notification (yet!)
[Nexus 7 General] zookeeperme:
Still nothing for me. 2x 16GB on June 27 at 1:40pm CST.

There was a survey done on r/android the other day, and out of the ~150 Canadians that are in the results set, only one is claiming they received shipping notice.
[Nexus 7 General] Tiredad:
Forgive my re asking a question:

Forgive me if this kind of query has been asked but I have just got a pending charge of £108.99 on my card. Nothing else has been bought with this card so it should be the googly people. Can anyone explain this given that I ordered the 16gb so it should be over £200?

16gb nexus 7, ordered 28th June, UK. :what::confused:
[Nexus 7 General] kangxi:
So my plan is to intercept my Nexus 7s from my local hub tonight after I get off work. Anyone else thinking the same? They are open til 8PM and the plane left before 11am today. It should be there well before 8PM.
[Nexus 7 General] jotei66:
I am based in North East (outside Newcastle).. my cc has been charged and orders (I ordered 2 16GB) top of list showing completed. Google rep confirmed with wife will be with us Thursday (Friday am latest) ... mind yoiu have no tracking info or for that matter any email at all... ?!?...

Hopefully as you ordered same date 27th, should be in theory same things... but hell the way thsi shipping / delivery is going who knows...lol... :eek:
[Nexus 7 General] Arthur Hucksake:
Has it been actually charged, or is it just "pending" where it gives the impression of the balance being taken?
[Nexus 7 General] tlpretender:
Not Today

Bummer. Just had UPS come and go here in NYC without my package. Charged on Friday, but no UPS tracking or update in Google wallet.
[Nexus 7 General] dtblair24:
I was thinking the same thing! I've done that kind of thing before I live in Atlanta so it should be here somewhere tonight I'm guessing
[Nexus 7 General] saadi703:
I guess you are right. I should assume that mine would be perfect :D

I am enjoying the anticipation :-) but Nexus still has to travel lots of miles to reach me as I am not in US these days however the shipping company would forward me here. But I have to wait few more days. I think it was faster for me to go to US and buy it from a local store and come back :laugh:

Thanks for the support :fingers-crossed:
[Nexus 7 General] nicatronTg:
I wonder what they're waiting on now. If Jelly Bean is in AOSP, doesn't that imply that everything is now ready?
[Nexus 7 General] feynman.jr:
It is only a Nexus? People would die to get it a few days (even mins) earlier.

I think google wont cancel, because it charges more than other sales. If it does not ship sometimes soon (and before other retailers), I would be really disappointed.
[Nexus 7 General] platinumandroid:
That implies the software is ready but a massive worldwide shipment takes a little time especially if order's are beyond what was originally expected
[Nexus 7 General] freesoul27:
They want us to suffer
[Nexus 7 General] feynman.jr:
I totally agree. :(
[Nexus 7 General] nicatronTg:
Still, early adopter love would be nice.
[Nexus 7 General] ky0nkyon:
Don't worry about it. False Hope is better than no hope. It's entertaining at the very least. Also raising the anticipation levels that will probably make us bust our jeans when we actually get it.

My life for Aiur
[Nexus 7 General] platinumandroid:
For sure,It's still possible :)
[Nexus 7 General] mgori:
Google Play Canada downgraded shipping time from 2-3 weeks to 1-2 weeks :):) I am so excited!

YAY!!!!!
[Nexus 7 General] DarkRyoushii:
same here in Australia! Although, I think it's correct in saying that it will ship in one week, meaning 16th will be the earliest to get it :S
[Nexus 7 General] woundedworld:
The U.S. as well
[Nexus 7 General] woundedworld:
Maybe this time frame applies to new orders.Hopefully we'll get ours sooner.
[Nexus 7 General] feelinfroggy23:
Same in California 1-2 weeks!!! Still to long!!!!! Lol
[Nexus 7 General] armyboy11b:
Guys staples has an earlier date...so I'm sure it will ship earlier than 2weeks ..the estimate is always higher in case something happens .also staples has been very reliable so I'm sure we will get it shipped sometime soon ..this week
[Nexus 7 General] bcvictory:
Was so excited just then. Got a card thing to go to the post office. I didn't think I ordered anything else. Then goes to get it and it looks to be about the right size of the Nexus 7 Box. And it turns out to be my Nook Color cable that I ordered 2 months ago. Dang...

---------- Post added at 05:41 PM ---------- Previous post was at 05:39 PM ----------

I would say Friday 13th, Monday 16th or Wednesday 18th that the first wave comes to Australia. My predictions from the infomation I'm reading.
[Nexus 7 General] feelinfroggy23:
He people who pre-ordered 2 weeks ago better get theirs first!! Its only fair.
[Nexus 7 General] platinumandroid:
Nexus devices have always shipped based on a first come first severed bases,I seriously doubt the Nexus 7 will be any different.
[Nexus 7 General] charlesky:
Dixons website in the UK has it listed as on sale 19 July. We should expect pre-orders to ship a few days before that.
[Nexus 7 General] freesoul27:
I think that who ordered Nexus 7 at 7.7 should get if first.
[Nexus 7 General] JaZart:
They really make that customer service team earn their pay.
[Nexus 7 General] californiarailroader:
Nope, mine still has to go from Louisville to Oakland, CA on a jet late tonight, then take a 130 mile trip north on a Martainaire Cessna Caravan to Ukiah (where the UPS place is for our area) early tomorrow morning, and then a 9 mile trip north on a pretty, brown van to me in Redwood Valley, I will see it at my place tomorrow afternoon sometime. Is yours there already?
[Nexus 7 General] jsebol80:
For those worried about signature, you might want to call your local distribution warehouse and they can put specific instructions to leave the package without a signature.

Just remember that if you agree to that, UPS is not responsible for items that are stolen, etc.
[Nexus 7 General] Eeescape5:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Still have this message and no green bar..

Ordered 8 GB no accessories on 6/28 and have had my tracking number since Friday

Am I the only American left that has a tracking number but no green bar or delivery date?
[Nexus 7 General] chrisjcks:
I paid with a debit card though, direct from my bank account, has nobody had their bank charge show up yet?
[Nexus 7 General] suchavibrantthang:
not in the same boat. maybe the life raft on a rope. haven't even got my email conf yet. :rolleyes:
[Nexus 7 General] saadi703:
Nope, there are many. Hopefully The status would change today for you some time today.