yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] jmcging:
They use 3rd party sources (like credit bureau Experian or Equifax) to provide "out of pocket" authenticatin based on things only you would know so that they can verify you. The questions are served up by the 3rd party and UPS actually hasn't a clue what questions you see nor what your answers are, they just get a score to use to decide if they can approve you or not.
[Nexus 7 General] Whitlock:
Its arrived! Ordered 28th June. Uk
[Nexus 7 General] lpforte:
Only had to sit on hold with play support for 5 minutes which was nice. The rep was very pleasant but clearly exhausted. She said Google finished everything on their end and sent the go ahead to UPS to pickup/ship my tablet. So by the end of tonight my device should be on its way and my card will be charged. Can't wait to get it tomorrow!
[Nexus 7 General] Solange82200:
Exactly the same thing with me, I was jaded from having preordered an iphone 4 from Best buy day one of ordering, and getting it a week after launch because Apple wanted to send their preorders and stock their stores first...

Low and behold, I do the opposite here, and it ends up being the other way around...
[Nexus 7 General] Dethzilla:
Dude... that freaked me out too. I was calling my wife asking her if we had such and such automobile when we lived at such and such address... Fricken amazing. UPS is Big Brother in disguise.
[Nexus 7 General] bleclair:
Read four posts above yours. None of that info is from UPS.

It's like a credit check.
[Nexus 7 General] Nordendorf:
I'm on my second call. 1st call I was disconnected after 50 min. Still on hold for call 2
[Nexus 7 General] shakinginboots:
Yes!!! My Nexus just got delivered. It was such a rewarding experience opening the box after such a frustrating experience. I'm charging mine up before I use it. I have no idea how I'm going to focus on getting work done when I have something so pretty sitting next to me waiting to be used.

Hopefully everyone gets theirs soon! It's been a long journey guys. :)

I'll probably stick around just, for the sake of it. Not gonna lie. I'll miss this thread lol.

Edit: Order - July 6th, 16GB, No accessories. Delivered - July 19th.
[Nexus 7 General] Dethzilla:
Can I just say that despite EVERYTHING that has happened... and with it looking fairly certain everyone that pre-ordered will be getting their tablet... that Google did absolutely nothing wrong... they met their release date and delivery promises and ultimately our only complaint is :

"Ben and Sally got their package before me and it's not fair."

...which is code for "we're impatient geeks that want our tablets NOW!

I want to be mad at Google... I really do... but they fulfilled their promise.
[Nexus 7 General] bleclair:
Bullocks.

They promised to ship on certain dates multiple times and kept moving it.

They charged days before items were shipped against their policy.

They provided almost zero communication.

Their call center wasn't prepared resulting in long wait times.

They allowed retail to sell before pre-orders.

They promised two day air (then one day air) AND CHARGED FOR IT yet people are receiving ground shipments.

They managed to muck up the addresses on a ton of boxes.

They were unable to provide status of orders.

They refused to cancel orders over a week out because "they were too close to shipping."

They completely mucked up the accessory pre-orders for whatever reason.

Anyway, you've got yours. If you're going to be Hemodroids #2, go away.
[Nexus 7 General] futuregerald:
I've had a UPS My Choice account for a long time. I use Amazon prime and regularly order things so i've always used it to manage my shipments and to negate the requirement for a signature. That being said I have had NO updates on my choice or on the tracking number. I received the e-mail from google and my wallet order shows shipped with the tracking number. The problem is that the order doesn't exist with UPS, the tracking number doesn't actually show anything, not even that a shipping label was created. I called UPS and they said the tracking number was not valid and that I have to contact Google to figure out what the hell happened to my package.
[Nexus 7 General] lpforte:
Identity verification questions are based on publicly available information(typically the kind of stuff you might see on your credit report) like where you've lived, the address of the house you have a mortgage on, what bank your auto loan is through, etc. Unfortunately, the identification is only reliable if they are looking up information via your SSN, not just your name. I am a Junior, so half of the verification questions I got were related to my dad's personal information, which luckily I know.
[Nexus 7 General] adiliyo:
Oh really? They aren't going to ship my tablet by eob today,

They are shipping tablets people ordered WEEKS after me but I have zero movement,.

They lied to me and Told me a week and a half ago I couldn't cancel because my order was in shipping imminently,

I hope your tablet breaks n half so you can eel our pain and stop apologizing for a company who has clearly ****ed up this launch terribly.
[Nexus 7 General] MarkyMark8609:
Thanks for the heads up. This is what I've sent them, I think I make fair points:

"I would like to cancel my order under the Consumer Protection (Distance Selling) Regulations 2000.

This is due to extremely poor service on Google Play's part, I pre-ordered on the morning of 28/6/2012 and have received no contact at all from Google Play besides a generic email that offered no apology for the delays I have suffered and informed me that my shipping would be upgraded to next day shipping (TNT don't offer 2 day shipping so it is insulting that Google Play offered this as a solution).

To add insult to injury I see that people who have ordered well after me are receiving their orders where people who ordered in June are still waiting for any contact from Google Play at all. Also people have been receiving orders from other retailers since Friday last week yet here I am still waiting for any personal contact about my order. This is totally unacceptable and is the reason I am cancelling my order with Google Play and have bought my Nexus 7 from a high street retailer.

This is the last time I will consider using the Play Store for a hardware purchase. I hope that Google seriously learn from this experience and for people that they haven't completely burned their bridges with will improve the service the provide considerably. I will provide a piece of feedback that I'm sure if you have paid attention to the Android community over the last week you will already realise: Communication and fairness is key. You would have saved both my current and future business if you had contacted me as soon as you were aware there were going to be issues fulfilling all the orders on time (I refuse to believe that the first time Google Play realised there were problems was the early hours of Wednesday morning). Secondly, orders should be fulfilled in the order they were placed. You have alienated some of your most loyal customers by leaving them in the dark while shipping to people who ordered weeks after them.

I will say thanks to the teams at Google and Asus who designed a fantastic device, it is just a shame that Google Play has ruined the buying experience.

Thanks

XXX (My name)"
[Nexus 7 General] drdeathley:
Hi there everybody I just thought I'd update you all about my nexus 7 saga. After cancelling my order from play earlier to order from tesco (who then royally shafted me at 4:30) I bit the bullet and ordered again through play. Lol. Here's the funny part... I have checked my credit card only to discover play have just billed me twice (I'm guessing one for the original cancelled one and one for the new order) now comes the hour long call to play to explain the whole thing.

Any ideas??? Lol
[Nexus 7 General] bpye:
They also sent the orders in an unfair order, people ordering on the 28th should get theirs before those on the 13th, however that's not what happened.
[Nexus 7 General] dockinj:
Awesome that the My Choice link for you helped out.....that makes my day man. I really really enjoy helping people out man, and I hope to get to do more of this as soon as I can figure out the difference between SDK for Android and a SOCK for my foot. :confused:

Yea I was responding to someone else's query on whether or not they would fit. But I definitely see your point, not a bad price at all for a case. Personally I bought the Gray case that Google was selling for $19.99 which in hind site was pretty dumb being that all other cases are $8, 9, $12 bucks. I am hoping for something awesome with that case but I highly doubt it.

Thanks for the heads up on the cases, I may have to go check a couple out after I get my Nexus 7 today between 12-4!!!!
[Nexus 7 General] charlesky:
Yeah, I was really tempted by the deal, but Tesco's website was screwing up so I couldn't select 'Collect in Store' and I had no wish to **** around with another delivery. Looks like that was lucky for me, because apparently Tesco ran out of stock around 1.30pm and all the orders after that are being cancelled. Also, apparently the £20-off voucher wasn't supposed to be used on Technology products, though Tesco may still honour the early orders.

Anyhoo - finally got my shipping notice from Google, though the tracking number doesn't work yet. Going to have to phone up TNT early tomorrow to check the address is correct.
[Nexus 7 General] jtc276:
This only applies to people who have tried to cancel in the last couple days. GameStop started offering pre-orders towards the end of June and Staples a few days later. You could have canceled your orders then and ordered from a chain. Sorry, but you did have options.
[Nexus 7 General] ACCUSED24:
Well, it is 2 day shipping so then it would ship tomorrow..
[Nexus 7 General] th3drow:
The problem is that any person who believes that things make sense would assume that you would get it from the playstore a decent bit before gamestop preorders came in.
[Nexus 7 General] anup111:
we could get confirmations tonight... :-)
[Nexus 7 General] nickmv:
Exactly. It's a slap in the face to loyal customers who took Google's advice to order it DIRECT.

Or to put it this way: If they launch in stores before we get pre-orders, then Google is putting retailers ahead of customers. Again, a slap in the face and a "f*ck you we just took 14.99 shipping"
[Nexus 7 General] panman86:
Already got mine. Preordered from gamestop and can pick up on Thursday.
[Nexus 7 General] platinumandroid:
Okay,Just got off the phone with Google & was told FOR SURE they are shipping out this week but he couldn't say exactly what day,I just got a notice on my door that my street will be closed on 7/12-7/13 for repaving or sealing or something so I guess I'll be picking up my N7's at the local shipping office
[Nexus 7 General] jtc276:
Agreed, but why does it matter if we all end up getting them at the same time?
[Nexus 7 General] anup111:
ooohh as for your streets i am sorry, but i am super excited to get my nexus 7 this week!! thanks for the info i really appreciate it!
[Nexus 7 General] bleclair:
Because we paid $14 for shipping.
[Nexus 7 General] Bullfrog1337:
In stores by the 12th? WTH

With 2 day shipping it needs to go out tonight to be at my door on the 12th.

I did not pre-order on day 1 to sit back and watch it arrive at retail stores first.

I can't believe google would do that to its pre-order customers.
[Nexus 7 General] bigbade:
See this is the exact point i made in the og thread that we were all assuming that by ordering direct we would get them first but there was never any confirmation of that and now seems like we got pooped on
[Nexus 7 General] cushcalc:
Office Depot taking preorders online 2012-07-10

Officedepot.com is taking preorders now, for delivery in 3-5 days. Search for 120742 instead of searching for Nexus 7. 120742 is the SKU, I learned from a helpful clerk at local store. If you search for Nexus 7 it shows the device but says "Coming Soon".

They are selling 16GB version only ATM (which is the way to go anyway, IMHO). They also have "Premium Replacement Plan" for $79.99

Estimated arrival date is Monday July 16.
[Nexus 7 General] raycpe:
You guys remember when Google shipped the original chrome books. No one knew they were coming, the just started showing up at doorsteps. Maybe Google is going that route with the N7. It is definatly creating buzz and conversation, albeit not all positive.
[Nexus 7 General] platinumandroid:
To be honest it was a safe & fair assumption that pre ordering direct from Google would net a early arrival.........If not at least a same day arrival
[Nexus 7 General] :
I called google as well and James said they cannot give a specific date, but I should receive a shipping notification sometime this week. Hope this helps.

MB860, CM7.2.0, Faux 026b1 1Ghz
[Nexus 7 General] jtc276:
Well, sorry. I ordered mine in a store, so shipping was never a factor for me. I'm guessing that some of the chains that are taking pre-orders online are charging shipping, though Staples doesn't seem to be one.
[Nexus 7 General] pclov3r:
If gamestop sells them on the 12th for pre-order pickup I'm going to want a refund of the 14.99 shipping.

How many people agree?
[Nexus 7 General] anup111:
let's hope it's earlier than that... i can't wait till then i will die of anxiousness
[Nexus 7 General] lazaro17:
I think its mostly due to the shipping costs and people assuming that a play store order meant that extra bit would be justified by receiving the tablets first.

Had I known that wasn't the case it actually ends being easier for me to grab one at the gamestop a few blocks away and use the 14$ shipping towards other stuff in the play store along with the 25$ credit lol.

I think I'll be returning my order to the play store and picking up one at GameStop. Kind of weird that the pricing ends up being cheaper at GameStop as opposed to direct from Google due to the extra shipping costs passed onto play store customers.

Sent from my Galaxy Nexus
[Nexus 7 General] honghsien5:
Mine should be at the doorstep now. Can't. Wait.

16Gb US

Ordered July 4th

Charged July 18th

Shipped July 19th

Delivered July 19th

Damn ups sure is fast XD
[Nexus 7 General] theanand:
Looks like their call center algorithm is as f'ed up as their shipping process.

Companies have customer care, google probably has "customer? Don't care!"

Ordered in july 6. No movement yet.
[Nexus 7 General] Joezhang:
How do you sent that email? I can't see those options in google wallet.
[Nexus 7 General] honghsien5:
You might to check both region and size of nexus 7 of those received before you. They make a lot of difference
[Nexus 7 General] charlesky:
They promised shipping in 2-3 weeks and they took longer than that for me. So yeah, they screwed up.
[Nexus 7 General] bleclair:
Go to your order.

Should be a link "Contact Google. Inc."
[Nexus 7 General] AUAnonymous:
Yeah when I ordered mine it said shipping in 1-2 weeks, tomorrow is the 2 week mark and mine is out for delivery as we speak (and everyone else who pre-ordered should have theirs by tomorrow at the latest). While Google may not have handled the whole situation as well as they could have, and probably made some misjudgments in terms of how many to ship to various retailers etc., I think people are blowing it a bit out of proportion. I don't think this "fiasco" is something that's really going to be remembered by anyone but the few people who got screwed over by ordering in June and Google themselves, who hopefully have learned from the whole process and will plan more according and be a bit more open about what's going on during their next big product launch.
[Nexus 7 General] darkamikaze:
Technically this is the 3rd week. Where they messed up on is the order of how people got them.
[Nexus 7 General] bleclair:
This is very unlikely.
[Nexus 7 General] Shano56:
It can take up to 2 weeks to refund your bank account/credit card for the canceled one.
[Nexus 7 General] klyang88:
i just got my case in from china.. its pretty neat. im uploading an unboxing vid on youtube. and no. i have not received my nexus 7 yet T.T. an empty case to stare at for now.
[Nexus 7 General] adiliyo:
I agree, I'm on hold with them now (going on 15 mins) to force them to cancel my order unless they give me good reason to keep waiting for them to get their act together.
[Nexus 7 General] MarkyMark8609:
Go to your transaction list, click on the Nexus 7 order, then click on Contact Google Commerce Ltd.
[Nexus 7 General] jotei66:
I am so glad you had such a wonderful buying experience, I am sure Google will appreciate your next hardware purchase.

I want to be mad with you ... I really do...but your entitled to your opinion...just I dont share it...
[Nexus 7 General] ezzkmo:
Ok, as of about 30 seconds ago, I have FINALLY seen my order move to the top of GP, and my CC was JUST charged. I was assured on the phone a couple hours ago my order would ship today, overnighted.

Here's hoping I finally get the darn thing tomorrow. And I even had Staples put my name on their last one so I could pick it up tonight. But I suppose I'll call them back and tell them Google finally decided to stop ignoring me.

Ordered 6/27, 16gb+case, USA.
[Nexus 7 General] bleclair:
I'd wait until your new tablet is in your hand. (And you make sure it is defect free.)
[Nexus 7 General] lpforte:
My 2 cents
[Nexus 7 General] FlareHeart:
Ha! Canadians get shafted with an extra 1-2 week wait! I WISH mine was showing up tomorrow.
[Nexus 7 General] Joezhang:
Oddly it does not present me with that option, I can open the order but there no is email link or clickable elements.
[Nexus 7 General] dijonemon:
My card available credit just dropped by £209.. Guess that means it should be on the way soon. Hope I get shipping information tonight!
[Nexus 7 General] Lightning N1:
Yes, very glad I opted for the overpriced Google Case.

Cost me twice as much and two week shipping delay.
[Nexus 7 General] LondonGentleman:
Gave up waiting around and bought one..

I was going to wait it out but since we Canadians got a vague promise of another 1-2 week wait I simply walked into BestBuy (in Oakville, Onatrio) and bought one of the 15 16GB Nexus 7's they had lying around.

Great tablet from Google...crap customer care..but you all know that by now.

Sent in a cancellation email right after but seeing as how they don't seem to respond to anything I have a feeling they'll still ship it out (probably next month) and I'll have to ship it back...

Anyways, good luck to those of you still holding out for Google to deliver!

and yes..cool story bro..thanks
[Nexus 7 General] gbroon:
Mostly true, if it wasn't for the fact that ben ordered 9 days after me and sally 10 days later getting the model I ordered I would actually agree.

I take it that as you are fairly happy your name must be either ben or sally and you got one of the fast shipments.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.

16gb N7 UK ordered 3rd July.
[Nexus 7 General] bleclair:
You can have a penny back. ;)

My point was only that there was not one error in this launch, there were many.

And I'd bet a candy bar there is no way all promised pre-orders will be delivered by tomorrow.

I hope to be wrong.

EDIT: Oh, and here's a link about the addressing errors:

http://www.knowyourmobile.com/blog/1493163/google_nexus_7_uk_deliveries_delayed.html

And as for shipping refunds, it appears to depend on the CSR you get. They are taking advantage of people that won't stick up for themselves, telling them no but if you fight it they are refunding it. I swear I read about a couple people in this thread getting full charges (not preauths) days before their stuff shipped...

Also, when I ordered it said 2-3 weeks. Yesterday was three weeks. I haven't even got my tracking yet.

One more, since your "It happens, deal with it" stuck in my craw on the accessory orders. Why did they let people order them then? Did they not know how many they had or were getting? And if so, IMMEDIATELY after it was determined they wouldn't have enough they should have notified people and gave them an opportunity to get the tablet separately or to cancel the accessory orders. Hell, they charged enough on shipping to send them separately later.
[Nexus 7 General] AUAnonymous:
Fair point :/ Google's probably just jealous of your free healthcare.
[Nexus 7 General] szpip:
Order recieved no shipping notice.

Hello

Ive been lurking in this thread for a while.

Ive registered to just say my situation, overjoyed yet confused as i have got my Nexus Today.!

I ordered on the 29th June (UK)

Heard nothing since had my order moved up on the play store to 16th July and only just received the mass email about pre orders this morning.

However my Google wallet only shows

]Google Commerce Ltd is responsible for charging and shipping your order. Have questions? Contact Google Commerce Ltd.

29 Jun

Google Commerce Ltd received your order.

29 Jun

You placed an order with Google Commerce Ltd on 29 Jun. Google Wallet sent a copy of this receipt to

nothing about being charged or shipped, checking my online bank shows nothing yet. Might get charged later???

:confused: but :victory:

Great piece of Kit though...
[Nexus 7 General] ezzkmo:
I am considering that...but my Staples is 45 min. away. But yeah, whether it actually arrives tomorrow and is defect-free remains to be seen.
[Nexus 7 General] drewwegand:
and which staples was this??lol :D
[Nexus 7 General] hyperdude111:
Dear Royal Mail,

Hurry the FUDGE up and deliver! It's been sitting in your warehouse 8 miles from my house doing nothing for 24 hours! If it's not here by tomorrow I will find you and I will kill you.

Best,

Impatient Nexus Buyer
[Nexus 7 General] Usman2308:
I just got charged today too. Ordered on the 3rd of July. Are in the UK by any chance?
[Nexus 7 General] dockinj:
Dude that is way too weird! Ok so we have to assume then that the Tracking number Google provided is in fact wrong. How could this have happened.....? To be honest I am not certain. I wonder could your tracking number with UPS got switched with someone else's tracking number with TNT or another carrier? Or even some other carrier? This sounds logical to me, can you share with me via PM or even in response to this the actual format of the tracking number example 1Z1Z111Z1111111111 (combination of 18 letters and numbers, this example all letters are Z and numbers are 1 as could see no other discernible pattern), or could it be AA 999999999 AA (combination of 9 letters and numbers), etc. Or I would hate to think this but are you a victim of some scam by a UPS/Google employee who had taken your device for there own and provided you with a completely fake routing number knowing it would take a very long time to figure it out?

Send us some screen shots of what info you have and let me know any format you can on the tracking number. Very interesting this is, and I am excited to see if maybe I could help if with nothing more than brainstorming. Did you say you have called Google? If not you probably need to do that straight away as they should be able to track your over through the warehouse to the distribution point, and on to wherever the UPS tracking number is assigned.

Horrible news man, but very interesting!
[Nexus 7 General] Smith7018:
I was just charged! So, anyone have any idea how long until the device ships at this point? My GP account shows no activity and I've yet to receive an email about it. I would hope it overnight ships today so I don't have to wait until Monday... :(
[Nexus 7 General] vkapadia:
IT'S HERE!!! Now gotta wait until I get home

At least my wife sent me a picture.

______

Ordered on July 6, 9:20AM Pacific, 16GB, no case.

Credit card hold July 18, 3:20PM PST, Google Play order moved to top of list.

Shipping email July 19, 11:48PM PST, with tracking number.

Out for delivery July 19, 7:01AM PST.

ARRIVED July 19, 12:26PM PST!!!