yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] drewwegand:
I can't understand how Google screwed a ton of us early pre orderers but took care of people that ordered later. No offense to you btw

Sent from my Galaxy Nexus
[Nexus 7 General] terranq:
Just checked, and my order is now at the top in the play store. Canadian 16 GB ordered July 1. Odd thing though, the price listed beside it is $249, not $259 as it should be. Any other Canadians see this?
[Nexus 7 General] galaxyjeff:
I bet we'll get charged tonight in the middle of the night.
[Nexus 7 General] drewwegand:
This is what I thought when I got the email at 2:49 am EST last night saying it shipped on the 19th then no movement whatsoever since with UPS

Sent from my Galaxy Nexus
[Nexus 7 General] AaronDC19:
I wasn't forgotten

OH MY F*CKING GOD! The Nexus 7 has just appeared at the top of the My Orders in the Play Store. The sky has got to be falling, if this is the case.

On a side note, it appears Google changed my Gmail receipt too, as it no longer states 2 day shipping. However, I managed to screen cap Google Wallet before they alter that too.
[Nexus 7 General] Hero_Guy:
Does that mean anything though? Mine's been sitting up there all pretty like today as well.
[Nexus 7 General] AaronDC19:
Well hopefully if it's just been there all day for you, something will appear tomorrow. Or maybe yours will appears without notice :D.

Please don't kill my hope though, it's all I have left... :crying:
[Nexus 7 General] Hero_Guy:
haha I'm a july 13th pre order so technically I'm not supposed to get it until sometime next week. Google wallet still says they received my order. Plus I thought there were no deliveries saturday :silly:
[Nexus 7 General] funkyboy1281:
Deliveries on a weekend??? Very rarely...UPS charges extra to deliver on saturday's...so unless google set something up with them, which I highly doubt, still expect monday at the earliest
[Nexus 7 General] AaronDC19:
I was actually talking about the email saying label created, or whatever it's called. But I also forgot its a weekend, stupid shift work haha. :p
[Nexus 7 General] XooLoo:
Mine moved to the top yesterday and the date changed to 7/19... no change in Wallet... Today, it moved up AGAIN and the date changed again to 7/20--again no change in the wallet... I ordered a 16GB on 7/13......
[Nexus 7 General] djkinetic:
think all of us that ordered the 13th are gonna b gettin ours mid wk...since it seems everyone who ordered a 16gb on the 13th had their orders move to top of their play store transaction list
[Nexus 7 General] Hero_Guy:
Why mid week? Why not beginning of the week ? :(
[Nexus 7 General] funkyboy1281:
Depends on when google actually processes the order. You might be lucky and get a tracking number sunday. I pre-ordered on the 27th and I expect mine to be here on Monday since apparently it's pretty hard to get one from Kentucky to Michigan overnight.

*Orders placed after July 11

We will process the remaining standalone Nexus 7 16GB orders (those ordered after July 11 and through July 13) by the end of next week with overnight shipping. Orders placed after July 13 (PDT) will ship accordingly to the quoted timeframe when you purchased.*
[Nexus 7 General] Hero_Guy:
Haha I was being sarcastic. Here's to hoping we wake up to an email from google about our tablet's shipping! *raises glass*

I've noticed everyone or almost everyone get's an email about their tablet shipping around 2am
[Nexus 7 General] MFD00M:
I ordered the 16 gb on 7/14. Moved to the top of the list as well. Still haven't heard a word.

Sent from my Galaxy Nexus
[Nexus 7 General] Kadd:
Still patiently waiting for UPS to deliver my 8GB N7. :p In Canada and my tracking info hasn't updated since this morning where apparently it left Concord, ON. Expected date is Monday (still mad about the shipping fiasco, emailed about getting a refund). Don't even know what to do with myself while waiting it seems this thread has slowed down considerably
[Nexus 7 General] linkinparkfan007:
In the same boat myself :)

Hoping I get it soon!
[Nexus 7 General] Hero_Guy:
So out of shear boredom, I tried to see if there's some sort of pattern as to when people are receiving their tablets/notifications and it seems that usually 11 days after try place their order, they get their tablet/notification. Obviously that's not 100% true but fluck it. I ha e nothing else to do. Oh and also people seem tongrt an email from google around 2am regarding their tablet shipping.
[Nexus 7 General] lol604:
what do you guys mean when you say "it moved to the top of the list?"
[Nexus 7 General] AaronDC19:
It took me a bit of time to figure this out too. When you go to the receipt that Google sent you, if you scroll all the way down the there's something that reads my orders (or something similar). Click on this and it will bring you to a Page that shows everything you've ever bought, including free, from the Play Store. When the Nexus 7 moves from wherever it started in the list, to the top is what we mean.
[Nexus 7 General] klyang88:
That's where I found out if my nexus shipped. Google doesn't send another email until after you received it...
[Nexus 7 General] galaxyjeff:
Mine is on the way! YAY! I just checked the UPS tracking information and it's scheduled for Monday by the end of the day. Finally :cyclops:
[Nexus 7 General] klyang88:
I'm glad to know others are finally receiving theirs as well. Its a great tablet!
[Nexus 7 General] ]grimm[:
Order Date: June 27, 2012 1:40:11 PM UTC-4

jmcging, looks like your order beat mine. Mine appears to have technically been processed on the 19th, but didn't go out until the 20th so I can expect it on the 23rd. This is the 16 GB device only, no ETA on the cover. The irony here, perhaps, is that I had placed an order for an 8 GB unit on July 18th and have already received that.
[Nexus 7 General] cheezcake:
It seems my Nexus has been stuck in Lantau Island for over 2 days now :(
[Nexus 7 General] lanwarrior:
FYI.. US order here. Ordered on July 2nd - 16GB with charger. No charge as of today, just pre-authorization.

Google Help Center in here said that all orders placed before July 11 will ship by this week.

Well, they're lying... today is Friday here in the US, and UPS will NOT process shipping on Saturday or Sunday.

I called Google since Thursday and every day, they keep telling me "Your tablet will ship today", but never happened. I ask for cancellation, they said they cannot because the order is being "shipped TODAY". That's Thursday. Friday.. they say the SAME thing.

So Google PREVENT ME from canceling something that has NOT been prepared to be shipped. I did the following to cancel my order:

- Go to your Google Wallet account and DELETE ALL credit cards there, including the one you use to pay for the N7. A warning will show up saying that this "...will affect your Nexus 7 order...". Ignore that. Once the credit card is gone, they will NOT BE ABLE to CHARGE YOU.

- I fill out a "fraud" chargeback with my card to REMOVE the pre-authorization

I am done with Google and their order processing. It has been 3 weeks since I ordered when they promised it will be 2-3 weeks. When called, they said it's on the way but it is not. When asked to cancel, they don't want to.

I don't know how can people keep up with this... if this is Amazon, Microsoft or other large e-retailer, you would have jump through the roof.
[Nexus 7 General] YoungAceAtlanta:
i don't think no one is getting a Nexus 7 on Saturday.. UPS charges extra for Saturday deliveries...(Unless like another user said Google must have worked something out there) But UPS picks up and moves during Saturdays.. So us who had order on the 13th may get a tracking number on Saturday or Sunday.. im not getting my hopes up so im just going to bet Monday-Weds before anything happen.. Im leaving Thursday and Friday for delivery days..
[Nexus 7 General] galaxyjeff:
The Staples ad for this coming Sunday has the Nexus 7 in it. You sould try to get one from there. It would be cheaper too since you ordered a 16 GB one. No shipping charge just tax.
[Nexus 7 General] danipoak:
I ordered from B&H 2 days ago. No idea when it will come. But I have an ipad from work for another 2 weeks so I'm good. Free shipping and no sales tax so worth being patient.

Sent from your mom's place.
[Nexus 7 General] dephyre:
My order from the 27th finally shipped as of today, expected delivery is Monday, the 23th.
[Nexus 7 General] ezzkmo:
Well I picked mine up at Sam's today. Came home to the shipping notification w/ delivery Monday. Doesn't phase me a bit though, when it arrives it's going on ebay and will make someone's day, since Google Play now lists the 16gb as completely unavailable to order. Hopefully the weekend flies by for those of you still waiting for yours in the mail.
[Nexus 7 General] dgattenb:
Well it still works , a few tribbles to sort out , but well on the way to thinking this is the best mobile device I've had mmmm
[Nexus 7 General] zetsurin:
Same here. Mine's been there since the 19th and the day before that it also barely moved. If you are also in Aus, then I bet your 'tracking' currently looks exactly like mine:

Jul 19, 2012 6:03 PM In transit LANTAU ISLAND HK

Jul 19, 2012 12:06 AM Left FedEx origin facility YUEN LONG HK

Jul 19, 2012 12:04 AM Picked up YUEN LONG HK Package received after FedEx cutoff

Jul 18, 2012 4:35 AM Shipment information sent to FedEx

There's a lot of Aussies in the Whirlpool forums saying the same thing as well. Seems like there's an almighty log jam there, which clearly the retailers avoided by getting theirs *before* since their stock is actually arriving in reasonable quantities!

If go to this particular area of the FedEx site and enter your tracking details, then it's supposed to tell you what flight your package was on:

http://wap-asia.fedex.com/hktrade/en/index.jsp

Mine says:

Export: HK->AU

Departure Date: Jul 19, 2012

Port of Discharge: Sydney

Transport Mode: Air

Flight/ Vehicle/ Vessel No. CX101

I'd really like to know what the hell's going on. I am not sure to believe my tablet was really on the flight yesterday as when I called FedEx for an update, they told me it's about to go on a plane and it also going through a customs pre-clearance. To be honest, I got an overwhelming impression that the person at the end of the phone was just reading the same sparse tracking details I could see for myself anyway, so I basically don't trust a word they say now.
[Nexus 7 General] RBFesquire:
Still a second pending charge on my account. No other movement. No shipping nothing :-\

Sent from my HTC One X

UK

Nexus 16gb

3rd of July ordered.

Nothing yet apart from THAT email!

Update! Nexus jumped to top of list!
[Nexus 7 General] giotecno:
Was at pcworld (uk) yesterday and saw the nexus 7 and the sales guy said they got loads of stock. And there is poor old me ordering 3 weeks ago from the play store and still got sod all. I am not a fan of apple but at least they know how to organize their pre orders and shipping. This was the first and last time I order from the play store. I still haven't got any shipping details.
[Nexus 7 General] theanand:
16GB w/o accessories ordered on 6th July has arrived.

I will get it in my hands only when someone comes from USA to India soon. Hope rest of you get it soon.
[Nexus 7 General] Hawkmoon230:
I don't know about the States but in the UK you always deal with the people that you bought the item from as you have not contract with the supplier only the retailer.
[Nexus 7 General] californiarailroader:
Ups doesn't even deliver in some areas at all on Saturday, fee or no fee, they don't here in my rural area, though FedEx does as well as the Post Office of course.
[Nexus 7 General] rowanparker:
Has anyone (pref. UK) whose refused delivery had their payment back yet? If so, did it include the shipping charge?

My HMV order still says expected 26th so it'll be hard refusing but worth it in the end. And, I like to think I'm making a (very small) stand ;)

Sent from my Galaxy Nexus
[Nexus 7 General] Big_Ted:
UK distance selling regs say you get all back.

However you must also inform Google in writing (email ok) that you are refusing delivery and require a full refund.

They then can not charge you, you are only chargeable if you agreed to it before hand if in T&C's which it isn't.

Just go to your wallet and use the contact link near the top of your order and select cancel, then add text you are refusing and want full refund.

---------- Post added at 11:07 AM ---------- Previous post was at 11:01 AM ----------

Also by EU law you have 2 years to return for repair/replacement if a fault develops that could have been there from the start, ie if pixels die as screen not perfect.

Also in UK sale of goods act you can expect free repairs etc for a resonable period, ie a TV should last more than 2 years or a pair of shoes more than half a dozen wears......

I had a tv that developed a ghost image on the screen, it was nearly 2 years old and Currys were not interested until I quoted EU law at them, the store manager etc didn't know about it, got a nice voucher (£500) to use against a replacement........
[Nexus 7 General] badgerdeluxe:
28th June UK 16GB

Still nothing, we have passed googles own deadline for shipping UK 16gb that were ordered pre 30th June - the deadline for shipping was meant to be the 20th of July.

I spoke to them last night, they said they could tell me nothing and I should now hope for a delivery by the 24th of July. No shipping email/tracking number available.

28th June

16 GB

UK
[Nexus 7 General] Noctrl:
Your not alone. Also ordered on 28th :(
[Nexus 7 General] yogevx:
hi. i bought the nexus 7 at jul 18

this is what i got on the checkout site

Jul 19

Google Inc. received your order.

Jul 18

You placed an order with Google Inc. on Jul 18. Google Wallet sent a copy of this receipt to

the nexus is jump to the top of my play store twice but i dont have any updates about shipping yet

when do you think that google gonna ship it?
[Nexus 7 General] Dazzh82:
I'm exactly the same as you. 16GB UK ordered 28th June. Was told last night it should have definitely shipped on Thurs or Fri and I should have it Monday. They also said I may not get my shipping notification before I get my device.
[Nexus 7 General] :
*SIGH*

Ordered 2x16GB for UK PS on 1st July.

No info accept my nexus jumped to the top of the list on the 19th.

Its now been the 2-3 weeks that Google stated when i placed my order so Google are now in the wrong.

I just phoned around my local store and none of them have stock :(. Was ready to jump in my car and go pick them up in store.

Will just have to wait until Google decide to ship mine. But i WILL get my postage refunded.

This is just unacceptable, especially when i see people who ordered on the 28th June still have not got theres!!
[Nexus 7 General] Hawkmoon230:
Google are the worst bunch of ....GRRRRRRR!

Ok I win I win ibeat you all.....

I just got off the phone with Google and guess what......

The 16g N7 I ordered on the 3rd July will not be being delivered as my order got 'stuck in a charging state' and now the only way to proceed it is to cancel it and re-order....Oh! but wait we are out of stock now so we cannot raise any new orders until futher notice, but that is not a problem because you will not be charge anything (WHAT FOR THE THING I WILL NOT BE GETTING THATS BIG OF THEM), and you can then go to a local stockest and pick one up (OH but wait of course they are all out of stock at the moment).

So thanks for nothing PS you bunch of F@@@ ups!

Well least I will not be paying for delivery and I have just been told by my wife that tesco are taking orders for click and collect for monday.

So much for sitting back and thinking well I am not in a rush it will get here when it comes, maybe i should have been on the phone sooner.
[Nexus 7 General] :
What number did you phone on?

I about to ring them but i don't want to spend more money on them
[Nexus 7 General] Dazzh82:
I rang on 0800 328 6081
[Nexus 7 General] :
thanks, my hour long wait begins.
[Nexus 7 General] Dazzh82:
Good luck! Hopefully won't be too long, I got through in about 40mins last night.
[Nexus 7 General] bleclair:
Ordered within minutes of link going live, June 27th. Made the mistake of getting the 16gb + both accessories.

Friday I found one at Staples so of course this morning I wake up to a shipping notice. A partial shipping notice. Device and extra AC adapter.

Early pre-orderers who purchased just the case and device got one but my order was further delayed because of the AC adapter and the cases were gone when the AC adapters arrived. Why the $*(@ didn't you put early pre-orderers stuff aside? Nope, Google said screw 'em, they'll get it when they get it. Go process other people's orders while they wait and wait and wait and wait!

No way would they want their tablets before the accessories arrive! No way we should even contact them to give them that option.

At this point, I put ordering from an overseas eBay vendor as better than ordering from Google; more reliable and better communication. Glad it's almost over.
[Nexus 7 General] Hawkmoon230:
Here we are

I just got this through form Google:

Device Store on Google Play googleplay-support@google.com

11:29 (33 minutes ago)

to me

Hi Tony,

Thanks for contacting us. It looks like your order for the Galaxy Nexus

did not go through successfully. I've gone ahead and cancelled this order

since it was stuck in an "Authorized" state. You'll need to go to

play.google.com to place your order again for the device, and once payment

goes through, we can ship you your device between three and five business

days.

Because we're processing orders as quickly as possible and getting them

shipped for you to enjoy, you cannot change your shipping address after

you order, so just be sure to verify that your shipping address is correct

when placing your new order.

Regards,

Dan

The Google Play Team

Yeah right I place a new order lets see you try it when your own site says unavailible!
[Nexus 7 General] Jordanooo:
The 'reserved' amount on my card has just dissappeared. Money hasnt been taken, but theres no longer a reserve

Is this a sign that theyre ggoing to take the money? Or have they messed up my order...again?

Cheers
[Nexus 7 General] black_lightning:
ive finally cancelled my order through play store

I will be ordereing through tesco and collect first thing Monday and I dont pay £9 for delivery. I don't like apple but Google really failed in their first effort

still have to wait till monday but I have a brand new 3d tv to keep me busy
[Nexus 7 General] haptep:
Same here. I'm on hold for the third and final time with Google to cancel my order and collecting on Monday afternoon from Tesco. There is no way on Earth I'll ever order from Google ever again, that's for sure.
[Nexus 7 General] drpepe:
Don't think it necessarily means the order is moving.

I ordered the 16gb 10th July ps uk and my cc pending charge came and went about 5 days ago. Not heard anything since apart from the 'mandatory' email....
[Nexus 7 General] TomRichy:
The available balance on my debit card dropped by £208.99 on Thursday, but still no developments apart from it jumped to the top of the list in GP orders. I'm hoping I get an email tomorrow night saying it'll come on Monday (seeing as Google have upped us to overnight shipping), or if not Tuesday.

UK - 16gb - 6/7
[Nexus 7 General] Big_Ted:
Dont forget to try Code: TDXR-KFJM may be account specific though worth the try....

You should hopefully get £15 off without having to set up a new account
[Nexus 7 General] bertles86:
So after 45 minutes I got through to a lass on the GP 0800 number and she stated that I should receive the shipping e-mail with a TNT tracking number either tomorrow or Monday and should categorically have my Nexus by Wednesday at the latest.

Order date: 1st July

Location: UK

Type: 16GB
[Nexus 7 General] :
Just got off the phone to Google. 70 mins on hold.

Order 2x16GB on 1st of July. UK PS.

I asked the guy for an update and he said my order will be shipped by the end of next week.

He said that they put a pending charge on your CC account when it jumps to the top of the PS list to make sure you have enough funds, this will then drop off within a few days and the the funds will be taken once it has shipped.

I asked him about would i be intilted to a refund of the shipping as this is outside the 2-3 weeks shipping stated when i ordered.

He said Google are compensating customers by letting them refuse delivery of the tablets and you will be refund the full amount INCLUDING postage. He went on to say that they dont normal refund the postage but as a good will thing they are. He said i could then purchase from a local store without having to pay a shipping charge.

I will just have to wait for Google to ship mine as my local store said they dont have stock until Thursday at the earliest :(

Very disappointed.
[Nexus 7 General] eager27:
it's amazing how every person who calls gets a different excuse.

I'm just popping in to my local PC world to see if they have any in stock ... I really dont want to have to wait ANOTHER week (at least) when people who didnt pre-order have already received their devices.
[Nexus 7 General] :
looks like we got told different info. the guy said he could not give me any more info accept it would be shipped by the end of next week where as you got told you would have it on Wednesday.

We both ordered on the 1st
[Nexus 7 General] jmcging:
Off topic but maybe not- I ordered ink for my wife's Epson 3000 Thursday night (she's a photographer) from Amazon (you can't buy this stuff locally, too "rare" an ink) and paid 8.99 for Saturday delivery, which turns out to be UPS next day air sat delivery by noon? It's on the truck as I type. So yes, it IS a possibility, but unlikely.
[Nexus 7 General] haptep:
My (cancelled) order was placed on the 6th and they told me yesterday I'd have my shipping confirmation today and delivery on Monday. They're telling people whatever it takes to get the off the phone. I'd encourage others to check Tesco/PC World/Currys/Dixons instead of paying a £9.99 premium and spending hours on the phone only to be lied to.
[Nexus 7 General] Jelster:
Saturday services are dependant on location and sometimes pre-booking. Rural areas are generally not covered.
[Nexus 7 General] vidanay:
Finally!

UPS MyChoice still shows nothing, but the tracking number provided by GPS is good and shows delivery for Monday morning.
[Nexus 7 General] RBFesquire:
So when we get the second pending charge on our account dies this mean it will be sent soon or are they just mucking about with my head?

Sent from my HTC One X

UK

Nexus 16gb

3rd of July ordered.

Nothing yet apart from THAT email!

Update! Nexus jumped to top of list!
[Nexus 7 General] bleclair:
Cheap bastards can't even spring for Saturday delivery after finally shipping some more on Friday.

Ah, screw 'em, they've waited 3+ weeks, what's another couple days... Why would they want it on the weekend. Let's go count our money.

:mad:
[Nexus 7 General] drewwegand:
Just tracked my order this am its at my local UPS.

BTW are people stupid how much is a $20 case really worth to you.

Sent from my Galaxy Nexus
[Nexus 7 General] rowanparker:
This didn't work for me, thanks anyway!

They didn't respond to my first email attempting to cancel, will they respond to this one? Would it better trying over the phone first? I'll prob end up doing both.

Sent from my Galaxy Nexus
[Nexus 7 General] pnnorth:
I don't see how Google are compensating anyone. The UK distance selling regulations require them to provide a full refund (including postage) if you cancel within the cooling off period. That's the law not some sort of goodwill gesture.

Should anyone wish to put them right about their obligations to customers, an outline of the regulations can be found here:

http://www.out-law.com/page-430#Right
[Nexus 7 General] Big_Ted:
Doesn't matter, you will have a record of telling them, thats all that conts and leaves them no excuse.