yashsingh1/xdaforums huggingface dataset:
[HTC One X] toonhead85:
Update!!! 9/6/12

After a long procrastination because I didn't want to be without my beloved phone for to long, I finally sent my phone in. And let me tell you, this has been the WORST experience I have ever had.

The story begins on August 10th when I Fedex scanned my parcel as being shipped. At this time, I was using my Dads old iPhone 3g because it was the only smartphone in the entirety of my family that wasn't being used. Sure its old and it's defiantly not Android... but it has tethering over Bluetooth and I have my Nexus 7, so it wasn't all bad. My One X arrived in Texas, USA at the HTC repair center on August 17th. HTC's computers say that it was actually received on August 16th, but thats just splitting hairs. From there I waited a few days and as of August 22nd, the HTC "Track My Orders" page said that my phone was 'In Repairs'. GREAT SO FAR!!! But it doesn't say that way.

It was about August 29th when I first called HTC about the repair because the tracker still claimed my phone was in repairs. According to the HTC rep I spoke to, Malaysia is a country we don't do business easily with but that it normally takes about a week to get the parts. After that it would be a few more days. Ok I said.

After being without my phone for almost a month, September 4th (this past Tuesday), I called HTC again to inquire what was going on. The HTC rep said that they were waiting for materials and that it might be a few more days to get them. I pushed to try to get another answer, one that might give a bit more hope as to when I might get my phone back, but the best I got was a long drawn out explanation about the process that they go threw in getting materials. After insisting to have a timeframe, I was put on hold for about 10 minutes... and this is where the real trouble starts.

My repair was "escalated to a Tier Two" group that would try to find out more info about timeframes and would be calling me back later that morning. I never received a phone call. I went to bed, because I work nights, and when I woke up I decided to find out more information about the WiFi problems with the Tegra3 versions of the phone. Guess what I found.... http://xdaforums.com/showthread.php?t=1688538. Not only how to test the problem, but how to fix it yourself!!! Armed with this info, I called HTC again that same day to request my repair order be canceled and my phone be sent back to me. But That can't happen.

Once your repair gets escalated to Tier Two, it is held until they get around to it. It's a first come first serve deal. After 30 minutes on the phone with HTC... Again, because the Tier Two was closed by this point... A note was left on my repair to send the device back. As I was happy with that, and that I would be getting a call "soon" to talk about the order, I left ended the conversation nicely.

I have yet to hear from the Tier Two, and there is no word on my phone.

I have attached photos of my Fedex Tracking and HTC Repair Tracker so I am more credible and not just a customer out for revenge.

This has been my experience, and yours may differ. But my advice is fix it yourself... if you can.
[HTC One X] lawrence750:
sorry to hear it's been such a bad experience for you.

unfortunately this isn't that uncommon. at least from my experience anyway, which was similar.

I can promise you (from my experience) that you won't ever get a call back from the tier two, to be honest it's like they don't exist! I'm technically still awaiting 3 or more callbacks from them...

I had to send it to them 3 times to get it repaired. First 2 times they sent it back after reflashing the software (even though the problems were blatantly hardware and a child could have realised that - http://dl.dropbox.com/u/10438181/speaker.JPG the pic is just one of the problems i had)

FINALLY i have it sorted, 4 months done the line (bought the phone on launch and been trying to get it sorted ever since)

If i were you, I know it's hard and sure is a pain in the ass, but keep persisting with them every day, even several times a day, until you get what you need, being either a repair, or just returned to you. (even though they'll probably send it unrepaired anyways lol)

I would go for them repairing it. They should replace the mainboard, and add in the poly carbonate parts to strengthen the casing to stop it happening again. Problem with the 'fix it yourself' methods, is that the problem will likely come back after time, and there has been some speculation on whether these fixes may cause further damage to the antenna.

Also - IF you repair yourself, and even if they repair it, don't try testing it with the squeeze test. This squeezing, is what causes the problem in the first place (ironic huh?)
[HTC One X] toonhead85:
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen :P

This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.

I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.

It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.

At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).

My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
[HTC One X] lawrence750:
:eek: useless ****ing idiots. its this sort of service that gives them an even worser name.
[HTC One X] leppie:
If mine comes back not fixed properly (or rejected due to unlocked bootloader), I will do the fixing myself.
[HTC One X] deakodude:
My HTC One X developed a charging fault around the start of August I contacted HTC who collected it and returned it to me 15 days later with a different fault.I again contacted HTC who arranged a second repair and I received the phone back 6 days later all seemed good.After 2 days a yellow spot appeared on my screen and this time HTC have agreed to replace the handset with a new mobile this has been collected today. I have been advised this should be with me in 3-5 days.Continually contact HTC for updates is the only way to get the repairs speeded up.
[HTC One X] louis.b:
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!

Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
[HTC One X] dragonesdenano:
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.

It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.:D

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] louis.b:
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
[HTC One X] dragonesdenano:
That s nice, i m not a fan. And u dont need to say that u r not a sheep when everybody here know that u r a cheap plastic sheep. U can keep trolling everywhere in our forum... But we now u r a c h e a p p l a s t i c s h e e p.

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] ronnienyc:
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
[HTC One X] dragonesdenano:
I faced the same with a Motorola atrix, 35 days without the phone, then they gave a new one. But is carrier fault.

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] RaeT:
The funny thing is that, my HTC One X has been bought one week after the release date and till now, there wasn't any problems with it, no flickering, no WiFi issues, nothing at all. It's either I'm lucky to have a flawless One X or that others have glitches.
[HTC One X] deakodude:
I have posted previously on here about my faulty One X but last night my wifes phone another One X has begun to play up.The numeric keyboard(dialer)all the top numbers 1 2 3 none of them are responding,phone is stock unrooted tried factory reset but no joy,so another One X going back for repair.
[HTC One X] maxilick:
How many phone manufactures in the world can guarantee that if they manufacturer a million phones all of them would be fault free or not develop any faults within the first 6 months?

Some comments posted here a baseless and lack any meaning or essence.
[HTC One X] Quiksilver78:
Well, that's just the law of numbers.

People with issues will be here, in this forum(s), complaining about their faulty One X.

People with 'flawless' devices or ones without any issues, will keep away from here and the proverbial XDA shoulder to vent their frustrations; and maybe solely stick to the Development forums to figure out how to root, unlock, etc.
[HTC One X] toonhead85:
The point is, they lost my phone. They were unable to fix it, so in order to not admit that to me they claimed it was lost. Yes, defects happen. But the company in question needs to make good on the problem and either do a replace or refund.

I ended up buying a Galaxy S3 because they sent me a tracking number (as if my phone was being sent back to me) and then canceled it. It was canceled by SENDER!!!

I am on the phone with them now to get my money back, but we shall see what actually happens
[HTC One X] BenPope:
LOL, maybe they just lost it.
[HTC One X] BarryH_GEG:
OP, if you thought buying a gray market phone outside of its intended country of sale was going to come with the same service and support you’re used to getting with a carrier phone you didn't do a lot of research. Samsung U.S. won't even repair a phone purchased outside the U.S.; you have to send it overseas at your own expense. I know because I had to do it with my i9100.

The second issue is that HTC U.S. can't load the s/w that came with a foreign phone because of the judgment Apple won in their litigation with HTC over patent infringement. That’s why the One X and One S were held up by U.S. Customs until HTC could demonstrate the infringing functionality was removed. There have been a couple of people from the U.S. on the forum that have run in to this. One had is Teg3 One X swapped for a new AT&T One XL by HTC customer service because they replaced the motherboard on the broken phone but had no s/w to reinstall on it. So whether on your behalf by HTC or by doing it yourself your phone's going to have to be sent overseas to be repaired. That or they'll offer you an AT&T One X like they've done before.

I'm sorry if you didn't know the challenges of getting support for an imported phone but as they say, "you play, you pay." Gray market devices aren't for everyone and they have their drawbacks. You just stumbled upon the biggest one.
[HTC One X] DomFel:
Outside US (Europe in this case) you can buy an unlocked device in any shop even at major retailers. I would never get a carrier device because of the branding (and 'cause they could lock me in with a 24 months contract).

So this is NOT gray/black market.
[HTC One X] louis.b:
I beg you pardon. If you followed the big posts since the beginning you'll see a lot of people claimed to have defect-free handsets, just to end up having the issues on their phones over time.
[HTC One X] lawrence750:
that's correct, although i think he also means the people who didn't even come here at all, because they would only ever have come here to report a problem anyways, hence they don't have problems (or at least they didn't notice it)
[HTC One X] BarryH_GEG:
You guys have such a chip on your shoulder toward HTC you don't even care whether your facts are right. OP is in Virginia with a phone from Malaysia. So

his

phone is gray market.
[HTC One X] BarryH_GEG:
I know you get great thrills flitting from thread-to-thread finding any excuse you can to bash HTC. I have an early-March build HT23 and it was fine when I got and just as fine now six months later. It's been to all six continents and been dropped more times than I can count. Its wireless performance is better than my Note 10.1 and hasn’t changed from when I first started using it. Maybe something will happen to it over time but I have no reason to believe it won't be as reliable as other phone's I've had. It's unfortunate people have had some issues but it's not universal as much as you'd like to believe it is.
[HTC One X] louis.b:
And I know you feel the need to go post to post defend HTC. Feel free to do it. I used to do it too. But this forum is not the only place I have seen a plethora of complaints and defect reports. And as a former HTC owner I guess I can speak for myself how the level of defect-free-ness HTC possess.
[HTC One X] shadehh:
Some moderator please ban Louis troll b. Already. Annoying fly
[HTC One X] dragonesdenano:
Or find his real address :p

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] BarryH_GEG:
This will probably be my last HTC phone. But not for the reasons you're implying. The phone's great and has met or exceeded my expectations. But mobile devices are a hobby and people like you make this forum a horrible and tedious place. To me, HTC's biggest problem isn't keeping up with Samsung, it's the neurotic, unreasonable, and obsessive customers they seem to attract. No offense to the many normal people on the forum I've learned from and enjoyed conversing with.
[HTC One X] jonathanyong:
Lol! I feel bad for you OP, I can't even imagine how frustrating this has been for you, but the irony is just absolutely brilliantly perfect! :p
[HTC One X] maxilick:
Should I go on about the multiple issues experienced with my Galaxy S or Nokia N900. Nah.......better not I'll make myself look like a fan boy or troll.
[HTC One X] Quiksilver78:
Yup. One of the reasons I sold my original Samsung S i9000 was because of the "lag" and the piss-poor battery. But the so-called performance advertised by Samsung and everyone's efforts to tweak the phone beyond recognition to get an ounce of what was promised was too much for me. I sold the phone and bought myself a Desire HD, sold that and purchased the One X.

I, too, have a HT23 device purchased directly from Vodafone CZ bundled with urBeats headphones. Yes, no issues encountered thus far.

But the original point I was trying to make is that people with issues will complain. People WITHOUT issues will keep quiet (aside from me and a few others trying to keep things in perspective)

Will this be my last HTC device? can't tell what will be released down the line OR by whom, so my loyalty and cash lies on whoever can provide me with the features I need.
[HTC One X] skywalker1970:
Well said. Ht24 batch. No issues my self either. There is no denying that HTC had issues at launch. But they have worked on updates and fixed them.

Unfortunately the hox forum has attracted some trolls who love to pontificate despite never even having owned a Hox.
[HTC One X] atrako1973:
I owned a hox infact 4 of them all of them had issues hardware and software , like it or not HTC rushed one x release by puting people in assembly line under pressure and that was the result .I mean I came a cross posts where couple of People said their hox screen was not fitted well in the frame ,yellow spots ,screen flickering ,over heating ,memory loss,sim not being detected and so on ,I guess my question to you HTC lovers does someone with a bad hox have the right to post or not,does that make him a troll or a hater ,or may be needing help to see other people take on what he or she experienced with their hox
[HTC One X] dragonesdenano:
I think if u dont have hox anymore abd keep posting here, yes, ur a big troll, but well... As u wish :rolleyes:

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] BarryH_GEG:
There are a handful of you that are chronic complainers. Once you've said your peace, asked for opinion, and gotten people's responses continuing to beat the same dead horse pretty much kills any sympathy or empathy you'll get from most people on the board. None of us that aren't having problems are so naive to think that the issues being reported aren't real. Or that HTC doesn't deserve some of the negativity that people who have had to go through returns, exchanges, or repairs are venting about. But when is enough, enough? Try as you might, those with problems still haven't got the "is your One X perfect" poll to move much from 70% are "perfect." Granted 30% is a pretty bad number of less than perfect phones but that doesn't mean the 70% need to be sentenced to a life of suffering on this forum because a vocal minority is miserable and not smart enough to call it a day.
[HTC One X] atrako1973:
like it or not ,you and all the htc elevate people ,can not stop user complaing about their faulty handsets ,threads are always gonna be opened ,phones are always gonna be sent to htc incase of the hox i think way more than usual ,going around saying (oh my hox is good) is not going to stop people asking ,complaing,nobody is looking for sympathy in this forums everyone is looking for help or share something,fixing something this is a COMMUNITY FORUM not MARKETING CAMPAIN mr barry
[HTC One X] BarryH_GEG:
Thank you for making my earlier point about the bizarre customers that HTC seems to attract. You and those like you really need to find something more material to crusade over than a mobile phone. But you're right, it is a public forum and you're entitled to your opinion. No matter how much you feel the need to repeat it. However, I get to create posts like this in response. So rant on; at best it’ll end up a stalemate. The difference being I'm happy with both my One X and the slew of accessories I’m using with it like the BT Conference Speakers, CR-S650 dock, car dock, and Media Link HD while you're slumped over your keyboard filled with disappointment and anger waiting to author your next anti-HTC post. Based on that it's pretty clear you and those like you will never "win" as you're stuck in a loop of misery *****ing to anyone that will listen. Kind of sad actually.
[HTC One X] jonathanyong:
I think if you had to go through up to ten replacements over the course of 60 days of grief, I'm sure you'd empathise more with the people *****ing about their handsets. The anger and frustration stems from feeling somewhat ripped off when an expensive device suffers from continuous failure due to carriers and htc themselves sending refurbished / unfixed stock back to customers as new.

I guess the ripped off customers should just make a single post and be done with it. Of course there's no benefit in warning potential customers of problems right?

But then your pro-htc posts ARE beneficial yes?

It seems as though maybe you have a chip on your shoulder regarding the hox. Aren't we trying a little too hard to justify ones buying decision? Any regrets?

If these forums annoy you so dreadfully at least you have solace in the knowledge that once you ditch your beloved hox for a note II, you probably won't need to defend it against a tirade of complaints and criticisms if its launch is as problem free as the gs3's. Or maybe you'll continue to jump down the throats of people who dare criticise YOUR PHONE! , which will be fun to watch since I'll also be upgrading.

Shocking to think that we'll actually be on the same team in the not too distant future! :eek:
[HTC One X] dragonesdenano:
Trolling thread only. Sammy is sad today... App lte is cool... Iphone 5 coming

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] mrjayviper:
that's 1 good thing with Apple. After sales service is excellent IMHO. and it seems no competitor wants to copy that. :(
[HTC One X] Quiksilver78:
No question about it. It does suck that your hard -earned cash get flushed down the drain. No one is debating that. But how many "My story" threads are going to be posted? It's been 6 months already since the device's release. By now, everything has been said and documented, and tracked, and posted, and re-posted.

A single "YOUR STORY: Tales from HTC Customer Service and Beyond" should be created and let users vent their frustration there. That's not a a bad idea at all. We're not moderators and not saying that you should just keep your mouth shut and move along. It would be the XDA version of the complaint department or virtual therapist.

What does anyone realistically expect from saying that HTC did this or that with their devices? Pull strings with the post office to ensure the phone gets to its destination safe and sound? whisper into the ear of some HTC exec to give someone's phone the VIP treatment? We wish XDA had that kind of pull, but unfortunately it doesn't work that way.

Pro-HTC posts? Not sure which comments you read. The poster said that a lot of the negativity towards HTC was well deserved. Yes, there are devices with faults, and the 1 in 4 statistic of HT23 series devices is appalling. I don't think any one is denying that. Do I consider myself lucky that my HT23 is problem free? yes, of course, given the landmine of HT23 devices with problems AT LAUNCH.

However, they're up HT26 now with a lot of hardware issues corrected at production level. Are we defending HTC? no, we're simply saying that the number of faulty devices now should be minimal and not as widespread as it was in March. That's all.

Now, drawing from personal experience, a friend of mine asked me about the HTC One X. Told him that the phone is great and i personally do not have any complaints or regrets. It is indeed a great device, but I was also quick to warn him about these potential issues depending on what serial number he is able to get from the store.

For crying out loud, there is a thread in the General forum about this very thing "How to check for defects at the store" and a lot of the potential issues are documented here; and elsewhere. If a person still decides to take the plunge, and unfortunately winds up with a faulty device, well ****, that's like telling someone "be careful, the plate is hot!" and he/she still touches the plate.

Again, speaking for myself, perhaps there should be a Freud's couch type of thread where these tales from the crypt stories can be posted and maybe even indexed.