yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] pnnorth:
Sent a snotty email earlier today about my UK order (27th 16gb). If I don't hear something soon I will be telling them to shove the tablet up their arse (landscape).
[Nexus 7 General] bpye:
Bloody hell, still nothing :(
[Nexus 7 General] MaxNXS:
Same situation in Ottawa. I'm considering getting one from Staples or Canada Computers if I can get there on time (they usually sell out in less than 1 hours when they get stock).

My problem is that the shipping address for GP is my work so I cannot be 100% I can refuse the package when it arrives weeks from now. I already asked this before, but if I remove the credit card info from my Google Wallet, will that prevent the transaction to complete or that info is already "bound" to the original order (no charges or reserve have been put on the CC yet?
[Nexus 7 General] gyaku_zuki:
This, but also curious if anyone has reported on the sales made since announce. Curious how high the demand went, and the problems are symptoms of a severe under supply.
[Nexus 7 General] Jay_uk1185:
I just took delivery of my 16gb nexus 7.

UK play store order on 29th.

TNT driver initially claimed no one was in but came back after I made a huge fuss with CS. My wife says when he arrived he seemed annoyed I had made him come back. Cheeky git!

Loving it anyway, really hoping the rest of you are sorted soon too.

Jay
[Nexus 7 General] gyaku_zuki:
From what I've read from others, there is still a chance their charge will go thru sure to the hold mechanism.
[Nexus 7 General] ddialogue:
There are a lot of us still waiting for anything beyond the apology email.
[Nexus 7 General] ten_fold:
30 minutes on hold, another 30 to go then(at least). At least they fixed not being able to purchase Tony Hawks Pro Skater HD on XBL earlier, or i'd be in a lot more worse of a mood.
[Nexus 7 General] Darv:
Order one of each in the UK on 4th July. Not heard anything and no movement in my account. I'm guessing I will have to wait for the 16GB and they will send both together :(
[Nexus 7 General] snarfington:
Still no action on TNT after 9 hours. Just says "Please call". There's no way that Computer 2000 can be being THIS dumb about whatever is wrong with shipping my device - that was meant to be shipped at 6:30!
[Nexus 7 General] flipcap22:
Ordered my 16GB Nexus 7 and cover Jun 27, 2012 1:09 PM CDT. Total came out to be: $304.00 and is scheduled to be delivered sometime today. I also have an order coming from J&R, but who knows when that'll actually ship. It was just for the 16GB Nexus alone. Total for that order was: $210.00 after $15 July 4th savings, no tax & free shipping, and $22 remaining off a J&R gift card.

My dilemna is whether to refuse the delivery from Google Play or sell it on Craigslist for what I paid. Just looking to get my money back, nothing more. Judging by all the recent news I think I'd be able to get a buyer in my market (Chicago area). My question is if I open it and use it for a day or two, would my potential buyer get the $25 Google Play credit & $10 Google Wallet credit if I factory reset the device? Or should I just leave it sealed so that I don't have to worry about that? Also, for those people selling them on eBay or Craigslist, isn't the device linked to their gmail account if they selected the option when they purchased it? I'm guessing the person that opens it still has to enter the gmail password or are google apps and data linked automatically linked and configured. Just curious.

Best of luck to everyone else who haven't received theirs yet!
[Nexus 7 General] abhishek.gite446:
Currys Order Delivered

Hi Guys,

Preordered - 2 nd Jul Play Store UK

Status - Cancelled 17th Jul

Ordered - 17th July from Currys

Status - Delivered (Its in my post room)

My suggestion to everyone waiting for Preorders from Google Play should cancel their devices and order it from any retailer its much faster cheaper. Best of Luck :)
[Nexus 7 General] Exino:
I think it's bonded, as I already tried this and the service order retained my CC details, even though it stated in the Wallet warning it would effect my order.
[Nexus 7 General] Deeko1:
I ordered on 27 June as well.... I sent a couple of snotty emails - nothing from them at all! FFFFFFUUUUUU Google!
[Nexus 7 General] Kadd:
Are you in Canada? I was thinking of calling or emailing this week but I wasnt sure if they would actually give the refund or not. People are saying a bunch of different things here
[Nexus 7 General] chosen14u:
Sorry I should've said I was, yea I'm in Canada.

I'm not sure what to do now about a refund, holding on the line with Google for another hour doesn't seem worth it. But I do want my $20 back since I didn't get 2 day shipping.
[Nexus 7 General] TheHEFTA:
PC World in Basingstoke currently have 4 apparently. Going to check it out.
[Nexus 7 General] gyaku_zuki:
So, I got bored with my "not found" message on TNT, and called them just so that I could see if there were any address problems. Woman told me if it was only collected today (which is possible since it was 6am I got the message) it will probably not go on the system until later this evening.

Looks like I'm skipping uni tomorrow!
[Nexus 7 General] emptybee:
I was going to do this when I came into work this morning after reading the generic email that got sent out last night but no UK stores are offering it for delivery prior to the 20th that I've been promised (ordered 16GB 28th June) so stuck with the wait.
[Nexus 7 General] Cooperman_UK:
+1

Just fired off another email to find out WTFs happening.

Starting to get P#@*d off waiting for this to turn up, It had better be worth it!!!
[Nexus 7 General] rowanparker:
This sounds like the deal breaker for me, especially since I'm out the country!
[Nexus 7 General] jotei66:
Last night (as posted way earlier on in thread) I was refused delivery refund on two devices too. However, I was extremely firm and said they would have to disconnect call as I wouldn't budge until I got a clear resolution / explanation (I was rude or angry btw.. but firm)

Was passed to Supervisor (said I have a right as a consumer for an escalation of my call) and Supervisor was fair, she offered me an "immediate" refund (24hrs up to 3 days..?!?) back to card for one unit and the other arrived this afternoon (by coincidence I got a despatch from Google after my stance on the phone)

Personally my advice to anyone who ordered 27th or very earlier on want to get on the phone and simply be extremely firm, explain you ain't going off the line until you have some answers / a refund. (I may of been lucky and reached a lovely supervisors Gwen)

Good luck to all of ya, share your disgust on how this has been handled. Explain you have had no incentive to order early via them and how disgusted you are that by the time you receive your tablet you could of bought it in stores.
[Nexus 7 General] Character Zero:
Yeah check the thread in Q&A about defects. Lots of GP N7s with issues. So what now? Only some were recalled?
[Nexus 7 General] Smith7018:
I still haven't been charged or anything on my credit card. So, anyone know the chances of me getting my device shipped today? :(

Seriously, wtf Google.
[Nexus 7 General] iucidium:
55 on first and last call.
[Nexus 7 General] iucidium:
Chillax. Email tomorrow/Friday, fap fest Saturday morning.
[Nexus 7 General] Seihaku:
Ah, insult to injury.
[Nexus 7 General] AndroidAlistair:
TNT dropped of my tab bye
[Nexus 7 General] ibopm:
WTF, I am not even going to get my order within 3-5 days for sure. For a large software company, they really have no sense of FIFO and where it belongs.
[Nexus 7 General] Smith7018:
I'm about 85% sure UPS doesn't have Saturday delivery any more. I think only USPS and Fedex do, but I'd love to be wrong! :)
[Nexus 7 General] MaxNXS:
I am surprised that nobody in the tech media is talking about this big mess.
[Nexus 7 General] Seihaku:
It's the tech industry, we're used to botched launches.... especially when game consoles are involved.
[Nexus 7 General] jotei66:
Hey man, just catching up on posts Congratulations on your new arrival buddy... :highfive::laugh:::cyclops:
[Nexus 7 General] scratchybadger:
Location: UK

Device: 16GB

Ordered: 29/6

CC charged: 16/7

Shipped: 17/7 22:45

Delivered: 18/7 15:54

Went to drop the wife off at the local primary school and saw the TNT truck drive past the junction leading to my house. Did a U turn and followed him thinking he would take the other entrance and he drove right past! Dropped wifey off and returned home, TNT arrived 30 minutes later as a victim of some really bad delivery routing since my house was on the way to his next delivery and he had to backtrack.

Now a new wait begins that I find cruel ;) . The nexus 7 is supposed to be a gift from the wife and kid so I have to wait for them to get home from school open it!
[Nexus 7 General] BuddyJoe83:
My contact in the UK has bought em all at the Google Play store, was praying that, him being retailer, would have bought em like Ebuyer did or something..

Had hope untill he send me the email that Google Play will ship the 16gb ones next week...including my order being just after the 1st of July :(
[Nexus 7 General] bpwook:
WTH. I pre-ordered on 1st July. Only get an e-mail today, it's shipped. I expect it by 20th or 21st.

At least, Currys should ship preordered ones, first!!! This is wrong. :(
[Nexus 7 General] Seihaku:
Seems like they've updated this as well, sorry if it's a repost.

In the US:

We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.

If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. But don’t worry, the rest of your order will be on its way soon.

In Canada:

We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.

In the UK:

All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.

In Australia:

All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days.

Looks like the Canadians got the shaft.
[Nexus 7 General] ten_fold:
Just been told mine won't ship before next week in the UK, for 8GB or at least wont be with me until next week. What an utter load of balls.
[Nexus 7 General] jonkrav:
Ordered on the 27th in the UK, still no change to my order. Havent received any emails, and have not recieved any shipping info. WHAT THE F***!
[Nexus 7 General] :
(UK)Delivered

UK order for 8GB N7 made on the 27th(right after or during the keynote) was dispatched last night at around 18:00 and delivered today at around 11:30 to an address in Cornwall.
[Nexus 7 General] GaryMick:
Doing better than a lot of us buddy! I ordered 28th and heard diddily squat!
[Nexus 7 General] dijonemon:
If mine doesn't arrive by Tuesday I'll be really quite ****ed off. That'll be 3 weeks after ordering and more than a week since eBuyer & DSG were shipping them out.
[Nexus 7 General] mipper100:
When did you order ? What did the helpdesk say ? Worried as ive had a 8gb on order since the 28th June !
[Nexus 7 General] gobbo:
When did you order and where from?
[Nexus 7 General] cookiezulu:
Picked up mine

I've just picked up mine from the TNT Park Royal warehouse in London. I wasn't prepared to wait for computer 2000 to sort their **** out and send the correct delivery address to TNT.

The parcel was in the flimsies of carton boxes but the box in which Asus put it is solid so i think it's ok. If there's any problems when I get home i'll post an update.

Entrance to the warehouse is on Chase Road and you need photo ID + recent utility bill + consignment/ref number

Good luck
[Nexus 7 General] EVIL JIMMY:
That's a rather large picture there!
[Nexus 7 General] ten_fold:
3rd of July from the UK play store 8GB tab, had my charge now for a week. The CSR wasn't very clear, neither was the line but i said i was off on holiday on Friday and was told it won't be here until the following week(at least that's what it sounded like), which i guess mean's it will be shipped Friday.

I really feel for the guys that have ordered before that as well, especially after seeing people who ordered much later already receive the item/get their shipping info.

As i said elsewhere, i won't be pre-ordering through the 'official' channel if i ever buy another google device, as this is just unbelieveable.
[Nexus 7 General] foxorroxors:
You know things are getting serious when you have to unleash Wife (TM) on customer service reps.
[Nexus 7 General] spences10:
This is ****ing outragous!!!

Just heard that somone had ordered an 8GB model yesterday evening having it delivered TODAY!!

Yes I'm swearing I have heard **** ALL from the play store and I'm pretty pissed to hear about this 8GB model shipping the next day!!
[Nexus 7 General] Huey85:
Seriously Google.. Why is it only America that get the upgraded overnight shipping?
[Nexus 7 General] ten_fold:
UK has got that now to, not that it appears to matter much anyway with all the various balls-ups along the way.
[Nexus 7 General] kalinf:
I got an email from Google Play 8 mins ago to say that my Nexus 7 has shipped :fingers-crossed:

16GB UK 28 Jun
[Nexus 7 General] Brac20:
I think the UK has got this as well unless I am mistaken
[Nexus 7 General] bpwook:
I know. But still.. unfair is unfair. :( Can't like Currys.
[Nexus 7 General] EVIL JIMMY:
Send them a lot of emails, stating this and demanding a refund on shipping, as well as maybe additional compensation!

I really hope someone is getting fired over this!
[Nexus 7 General] spences10:
w00h00!!

Lets hope theres some peeps from daaaan saaaf that get those sort of emails :)
[Nexus 7 General] jtc42:
Fingers crossed for Oxford soon :D I used to work next to the "local" TNT depot so if theres any cockup with delivery I may go and give them a scolding personally.
[Nexus 7 General] aliburns:
16Gb UK 27/6 Play Store

At least we can take some solace in our martyrdom. Can anybody beat this ordering time for hearing naff all about shipping?

27 June 2012 19:27:38 UTC+1

and I'm off to the Tour de France early Saturday morning so anything after that will make my request for a double refund of shipping even more venomous!
[Nexus 7 General] jotei66:
another example of Google's total incompetence and terrible customer care / logistics... plain stupidity..:eek:
[Nexus 7 General] mirror image:
I wonder how many pages this thread will reach before everybody has their devices that pre-ordered. I'll start the betting at 3250
[Nexus 7 General] Cooperman_UK:
Ordered 16Gb UK 27 June, nada
[Nexus 7 General] ten_fold:
The CSR also asked me about the weather.... I mean i know your meant to attempt to 'connect' with the customer guys, but seriously asking me about the weather which is dull and miserable while my mood is much the same is kinda a kick in the teeth :p.

Suppose i'll take the view that i will have something to look forward to when i get back from my holidays.
[Nexus 7 General] TheHEFTA:
PC World in Basingstoke have theirs. Just picked one up. On the phone now to demand a cancellation as they haven't even taken the money.
[Nexus 7 General] foxorroxors:
hope your holiday is longer than a month lol at this rate :rolls eyes:
[Nexus 7 General] bleclair:
The weather matters because lightning and thunder spooks the donkeys they are shipping the Nexus 7s on... :laugh:

(27th, 11am 16gb w/ accessories, got nada but my hopes up)
[Nexus 7 General] xilefian:
I remember guessing that page 444 would be when all shipments started going out...
[Nexus 7 General] NinjaZX6R:
I'm feeling sort of guilty over here. I mean, I "preordered" on the 11th, which was at the very end, and it showed up yesterday. I'm happy to have the device, but it's sort of ridiculous how Google treated those that ordered before me :-(

Anyway, 8gb model, ordered from Play Store of course, arrived yesterday. I really hope Google makes this right with those that got screwed over. I loath Apple products, but at least they deliver them in a fair manner.

Cheers and best wishes,

-Collin-
[Nexus 7 General] ten_fold:
haha, well if it isn't here by the time i get back i may take the remaining days of the week and go make a visit to them personally.
[Nexus 7 General] svzurich:
At this rate, we'll hit that page by the time I wake up.
[Nexus 7 General] SchuMarker:
8gb, 27th and they didn't even send me the apology email
[Nexus 7 General] ten_fold:
No need to feel guilty dude, absolutely not your fault that Google have some form of backwards priority system.
[Nexus 7 General] mirror image:
You think that's bad? I ordered on the 12th and got a shipping email this morning. I've seen somebody mention a guy who ordered yesterday and had it delivered today.

Clearly Google seem to be going by the mantra of 'first in, last out'.
[Nexus 7 General] Exino:
Another coworker got their order shipped today (8GB, Canada). Paid for 2-day shipping, expected arrival: 6 days.

I ordered my 16 GB in June, and it is expected to ship sometime around...August, if not the first week of August.

If they don't upgrade the Canadian shipping like they've done for the US and the UK (I believe?), there is going to be even more consumer backlash.
[Nexus 7 General] pupsin:
Can anyone give me the Google Play Support number for Canada/US
[Nexus 7 General] vkapadia:
Got the apology email, but still no other word and no credit charge.
[Nexus 7 General] pupsin:
I received an email from GP support after I called them yesterday. CSR said that I should receive a shipping email, instead the email said that for to incredible demand I have to wait another 1-2 weeks. Ordered on July 2nd 16GB. This is ridiculous.
[Nexus 7 General] devo999:
Canadian Mess - 16GB

If you keep phoning customer service nothing much will happen. The people on the other end only try to tell you enough to make you feel a tad bit better. I actually feel bad for them as there is little they can do for managements fubar. If you start phoning and emailing Google execs then maybe they will do something. Luckily Google makes this easy to find them- google "Google Canadian Head". He is the person that is ultimately responsible for this complete lack of planning. Lucky enough that with every Google purchase invoice has the Toronto office number on it. I am sure the head of Google Canada would be thrilled to hear from of all his happy customers.
[Nexus 7 General] foxorroxors:
oh oh sounds like a riot who's coming ?
[Nexus 7 General] just lou:
I really wonder if they decided that since the pre-order people are already pissed off and the damage was already done, let's just start sending out recent orders so at least some people will be very happy.
[Nexus 7 General] mirror image:
I'll bring the placards and irons so we can chain ourselves to the gates until we get our devices.

I say we but I have a shipping email so I'll be moral support. :)
[Nexus 7 General] foxorroxors:
or there just sitting on a fat pot of gold laughing at us.
[Nexus 7 General] nigelw:
Just got my shipping notice email, ordered 28th June, 16GB, shipping to London.... the real London :)

Been threatening to cancel, but since so many retailers are struggling to get stock I may just keep it and chalk it up to a bad experience.
[Nexus 7 General] AleT:
Just got my shipping email now.

Ordered 9am, June 28th.

16GB.

London.

Surname begins with T.
[Nexus 7 General] :
I realised how obscene it looked pretty soon afterwards and changed the link so it'd show at 640x480 instead.
[Nexus 7 General] bigfatron:
I ordered the 16GB in the UK at 10pm on the 27th, haven't even had the poor excuses email let alone sign of any shipping confirmation.

And given I gave my work address as the shipping address then I wager mine will now probably ship on Friday so I won't get it until next week. Although at this rate I should probably feel lucky if it ships by Friday.
[Nexus 7 General] Eric_Eric_Eric:
UPS says mine is out for delivery today. Do I have to sign for it? I'm at work right now (should have had it delivered here, haha).
[Nexus 7 General] bleclair:
Nothing would surprise me at this point...

So many opportunities for Google to do better... More frequent communication, overnight the 27-28th preorders separately from accessories once they knew there was a huge delay, let people know anybody whose order took over a certain amount of time would get another something in Play credit... But of course that's asking a lot.

We'd best stick to asking them to : put the right F'IN ADDRESS ON THE BOX and stop using SLOWER shipping for our brothers overseas and in Canada and just ship the damn tablets out before we all go mad. :p
[Nexus 7 General] ten_fold:
That about sums it up.
[Nexus 7 General] pupsin:
Any idea?
[Nexus 7 General] Big_Ted:
Worst here, I ordered the 8GB on the 28th 7 am, did a change of address request 10 minutes later, on the 29th, 30th, 3rd and 4th requested cancellation, on the 16th Pay Store showed complete, on the 17th changed to pending, sent an email this morning telling them I will refuse delivery and want a full refund.

Total of communication from Google, zero, zip, Nada.......

Pre-order with Currys, tracking through and delivery tomorrow......

Google should be ashamed that such a major internet company that runs an email system for millions can't read a single email generated with their wallet system over a period of 3 weeks.....:cowboy:
[Nexus 7 General] dazzer1975:
https://docs.google.com/spreadsheet/ccc?key=0AkoPJ3SP3OvcdEZESmF0SEo2MUFBRGtzbGN3MHpnLUE#gid=0

keep filling it in guys
[Nexus 7 General] dijonemon:
Can someone who has not received any information from Google please confirm what their order in Google Play looks like?

Mine says "Complete" and has done since I ordered. Google Wallet just says it was passed to Google Ireland.
[Nexus 7 General] bleclair:
Yep, mine just says complete with the date of 27 June. (And has said complete since that date.)

Apparently if it's really processing the date changes and the order hops up to the top of the list.
[Nexus 7 General] Exino:
1-855-83-nexus
[Nexus 7 General] bigfatron:
Never in my life did I ever think i'd have found myself saying "would've been better off getting that from PC World".
[Nexus 7 General] Scottatron:
Dammit! original shipping was showing as expected delivery July 20th by 5pm.

Just checked again, now it's July 23rd.

Due to this:

Package received after FedEx cutoff

Man I hate Fedex with a passion, DHL is so much better at getting stuff into Australia.
[Nexus 7 General] ibopm:
Alright, for all who are in Toronto here is the address with their number according to the order on Google Wallet:

Google Canada Corp.

10 Dundas Street East, Suite 600

Toronto ON M5B 2G9

+1 416-915-8200
[Nexus 7 General] timwb:
:confused:

Will you have to sign for it? Hmm £200 quids worth of kit coming by courier, I'd be worried if you DIDN'T need to sign for it!
[Nexus 7 General] spences10:
Thats what mine says too
[Nexus 7 General] fakker:
Mine too, 16Gb

Hertfordshire, UK
[Nexus 7 General] ibopm:
Maybe we need to keep that link in our signatures! Also, I think there are 2 other sheets out there in circulation. I already filled out 2.
[Nexus 7 General] iucidium:
You're doing it wrong
[Nexus 7 General] iucidium:
Saturday morning you will never return to this thread.
[Nexus 7 General] Specter76:
And fill this too

Online petition

Copy and paste (can t post link yet)

change.org/petitions/google-inc-refund-shipping-charge-for-nexus-7-purchases-made-through-google-play-store
[Nexus 7 General] clintkev251:
I hope so
[Nexus 7 General] bigfatron:
Well bloody hell, tracking info finally!

(UK 16GB, ordered 10pm 27th shipping to Manchester)