yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] gyaku_zuki:
Still nothing here, 16GB, UK (Northern Ireland), ordered straight after the conference.

My play order 'bumped' on 16th, and a new hold was issued on my credit card. But here's my concern. This is the second hold Google has on my credit card, a credit card with a £450 limit (student life ftw!). The first hold, according to my bank, won't drop off until Thursday early hours.

Given Google have issued 2 holds but no charge yet, what happens if they go to process for shipping, try to ACTUALLY charge, and it hits my limit and is declined? Not to mention how Google is essentially holding £400 of mine hostage, with still no shipping?

I tried to call to ask about this issue, stayed on hold for 35 minutes before it just went 'click click' and the call was gone. Still no reply to my email either.

Disappointed - not with the shipping speed as they are still on course (tho of course, like everyone, I want it ASAP). I'm disappointed with their banking and their communication.

Anyone in similar position?
[Nexus 7 General] chazman1117:
Some Press on the problem......

http://www.itworld.com/personal-tech/286270/google-fumbles-nexus-7-pre-orders

Google fumbles Nexus 7 pre-orders

By Peter Smith 6 comments July 17, 2012, 8:30 AM —

Google's Nexus 7 Android tablet seems to be a hit given the number of favorable reviews I've seen. I'd love to offer my opinion but I don't have mine yet. And I'm not alone.

Google started taking pre-orders for the Nexus 7 on June 27th, at essentially the same moment that they were showing it off on stage at Google I/O for the first time. The keynote was still on-going when I placed my pre-order for a 16 GB Nexus 7 and a case. At the time all we got for a release day was "mid-July."

And to be fair, this is still "mid-July" so the Nexus 7 isn't late, but it's a little frustrating that the device is available in retail locations right now, while many of the devoted fans who pre-ordered before anyone had read a review or had any significant hands-on time with the device are still waiting.

Admittedly this is a "first world problem" and I'm sure the delay will be quickly forgotten once we get our well-fed privileged hands on our tablets, but Google needs to do better if it's going to remain in the physical goods business.

It isn't just that the fastest, cheapest way to get a Nexus 7, it turns out, was to go to a Gamestop video game store and pre-order one (no shipping and they were released on Friday the 13th). It's that those of us who pre-ordered via Google were being kept in the semi-dark for too long (Google eventually issued a blanket statement saying all US and Australia preorders are scheduled to ship by today, July 17th).

When I checked the status of my order last Friday (as friends were taunting me with their Gamestop-purchased Nexus 7s!) it said "Complete" and that it was placed on June 27, 2012, but there was no indication of exactly when it was going to ship. If I knew the order wasn't going to ship for a few days I would've hit a retail shop and bought a Nexus 7, but I didn't want to come home from the store only to find my order had shipped.

It's really hard not to compare this transaction with the purchase of my Amazon Kindle Fire. Amazon's system clearly tracked my order from day 1 until the minute the hardware was in my hands. I never had to wonder what was going on.

It's also really hard to understand what method Google has used in fulfilling pre-orders. I've been talking to my fellow Android enthusiasts and we've been unable to discern a pattern. People who pre-ordered days after I did already have their tablets in-hand. We wondered if it had to do with which model (8GB or 16GB) was ordered, but it seems not. Were they working down the list alphabetically? They don't seem to be. There seems to be no pattern to who has received their tablet and who hasn't.
[Nexus 7 General] californiarailroader:
A long, tiring haul, good thing work has been slow lately, lots of down time, this thread and the waiting has kept me entertained and occupied! LOL I will definitely report back once I get it set up, how is yours coming along?
[Nexus 7 General] kajura:
Well, you are not alone.

I ordered 16GB+case on the 27th, and so far nothing - still no charge on CC, no emails, no nothing since the confirmation email I got on 27th. I am in Northern Jersey, US.

The level of customer service and the way Playstore prioritize shipping are very disappointing.
[Nexus 7 General] bleclair:
He's already here; his username is Hemidroids! :D
[Nexus 7 General] californiarailroader:
I just want to say how sorry I am for those waiting and wondering, I wish I could fix it for you guys, I have been there and I know how it is.
[Nexus 7 General] titans1187:
I'm still waiting for my 16gb + case meanwhile I picked up one from staples last night that has a defect and I have another from staples.com coming today. I wonder if the case is causing the problem with my order not shipping
[Nexus 7 General] californiarailroader:
LMAO :D
[Nexus 7 General] darkamikaze:
June 27 16gb with case and socal resident reporting no activity today sir!

-dark
[Nexus 7 General] bleclair:
I cleverly ordered both accessories on the 27th and haven't received my 2nd charge yet.

I'm sure it'll happen Real Soon Now (tm.) :D
[Nexus 7 General] dudinatrix:
Anybody with a July 8th order ship? 16GB order, US, no action at all. Well, aside from the pre-auth disappearing from my AMEX card because it's been over 8 days. Can't stand the randomness of this.
[Nexus 7 General] bisto321:
Unboxing instructions

Google have just seen the video of all the unboxing fails yesterday and have now issued instructions for the box opening process.

Please see

HERE
[Nexus 7 General] oldblue910:
Mine's out for deliver. The UPS guy normally gets here around 2:30 or so. Counting down the minutes. :D
[Nexus 7 General] californiarailroader:
Hey, Mountain View is only a 3 hour drive south for me, give me the word and I'll picket and protest Google HQ! :D While I'm in the Bay Area, I can hit Apple, Yahoo, McAfee, and a ton of places, mwahahah LOL
[Nexus 7 General] dexter35803:
Well I posted yesterday that my delivery was scheduled for wed well since I live an hour away from Louisville where they are being shipped from my package is scheduled for early delivery today between 3 and 7 pm edt now I'm in the boat with everyone else cheap n7 today I can't wait
[Nexus 7 General] californiarailroader:
UPS usually gets here in the afternoons too, counting down minutes out west too :D
[Nexus 7 General] tommillski:
This. This 10000x.

I am also a student, using what little cash I have to buy myself this tablet. My issue is that whilst Google are holding that money hostage, I have no option to purchase it anywhere else, because I simply cannot afford to.

Come on Google. Seriously. This is terrible.
[Nexus 7 General] iucidium:
8GB, 30th June, UK PS

mildly irked. Cuppa tea??
[Nexus 7 General] xilefian:
I just read that someone said their friend has a TNT tracking number in the UK? Is this true?
[Nexus 7 General] MaxCarnage:
No one can give you a firm date by which these things are going to start arriving at people's doorsteps. One would hope that they'll be here before that, but I wouldn't bet any money on it at this point.

There are no indications at this time that storage size is causing any difference in shipping time.
[Nexus 7 General] RumDrools:
I am also Australian but if you ordered through the AU Play Store the order is sent to Google Asia (look at the transaction in your GWallet) which means the tablet will most likely be coming from Singapore. Bit closer to home, hopefully the 2 day shipping will apply :highfive:
[Nexus 7 General] DarkRyoushii:
:highfive: indeed!

That's brilliant news! Can't wait til it arrives at my door! Been playing with a friend's Galaxy Tab 7.7 and as much as the .7 inches of extra screen space would be nice, this being my first tablet I'm just going to love having enough real estate to browse the web on the train (tethered net) :D
[Nexus 7 General] Dirtbound:
Post if you get an update that it has shipped...

This would be great news.
[Nexus 7 General] Logan_M:
Google play is now estimating Shipping as 3-4 weeks instead of 2-3 weeks, hopefully that doesn't apply to pre-orderer's like me (29TH).
[Nexus 7 General] ikn0wagh0st:
Saw that too.. I really hate when google trolls us. But what can we do.
[Nexus 7 General] Dirtbound:
Just got off of the phone with Google Play customer support and according to dude on the other end of the phone: "The 3-4 week estimate DOES apply to all existing orders, but that the orders should still arrive 'in July', sorry for any confusion this may have caused."

Let's hope it's closer to the 3 week mark.
[Nexus 7 General] calvin4001:
Noooooooooooo!
[Nexus 7 General] rmm200:
Keeping in mind that Google Customer Support is probably no better than anyone else's. They can only tell you what they have been told.

We will not really know until someone gets on here and says "I got my tracking number!".
[Nexus 7 General] Atmazzz:
Well that sucks. If it slips again I may look at other options.
[Nexus 7 General] Outrager:
Uh oh. Let's hope it's closer to July 15 than July 31. If it's the same time as retail stores I could get it from Gamestop and not have to pay shipping.
[Nexus 7 General] calvin4001:
Google will still probably get it to us faster than GameStop. They would ship to us and GameStop at the same time, except we get 2 day shipping.

I don't think that 3-4 weeks applies to us though. You know how smart most sales reps are? They most likely changed the time because the first batch is all preordered. The second batch ships in 3-4 weeks. That's my guess.
[Nexus 7 General] bsquared397:
So I contacted Google, and this is what I got:

Thank you for your reply. I understand you're looking for clarification

regarding the charge you're seeing to your account, great question.

Once you place an order, charges will generally post to your credit/debit

card when it ships. However, you'll immediately see an authorization for

the hold of funds for your purchase, this is temporary. The actual charge

won't be applied until your item has shipped.

As of right now, our best estimate for the shipping date is in roughly 2-3

weeks, we will send out a notification email as soon as we have a specific

date.

If you have any additional questions, please don't hesitate to let me

know.

Regards,

Chris

The Google Play Team

I guess the actual shipping date is still up in the air, but I don't think these reps know any more than we do.
[Nexus 7 General] Aedan762:
Well.... either way... excited to get this. Pre-ordered mine.... 16gb model. Moving from the TF101.
[Nexus 7 General] Clienterror:
Mehhhhh......it's gonna be closer to the last week or day of July. I'm guessing it was originally going to go out on the 21st of July and they hit a snag and now it's going into the 4th. It's kinda BS that at this point they don't put a day on it, I mean if you're releasing a brand new product within 30 days.....and you can't even put a day of the month on when it's going to be shipped sounds kinda fishy. It's not like we're wanting the exact day back in January or something. If it's going to be shipping on the 30th, that's fine just cut the BS and say the 30th instead of this well maybe the 2nd, 3rd or 4th week. Gimmie a break.
[Nexus 7 General] StyleNSkillz:
Ditto
[Nexus 7 General] calvin4001:
Relax. The word of a google rep isn't set in stone. It's most likely just the people who order now that have to wait longer. The first batch is all preordered.
[Nexus 7 General] MSigler:
Yeah, i would guess that's the case, that they will ship the original batch in a week or two, then there will be a week or two of downtime before they start shipping the batch that's for preorder now.
[Nexus 7 General] hughey2k2:
I think it's time to pre-order mines and hopefully forget about it until it ships.
[Nexus 7 General] Logan_M:
That's what I'm thinking too, customer support is usually clueless in matters like this. Rebooting or paper clip reset is not a fix all :D.
[Nexus 7 General] ACCUSED24:
I still think I'll go on a crazy rampage if I don't get it soon =P
[Nexus 7 General] xperiax10.awesome:
Anybody here knows about:

NEXUS7 Pre-order/Availability in Singapore?

sent from seXperia S
[Nexus 7 General] maggard5:
I ordered mine on July 1. I tried to cancel my order yesterday and was told it was not possible to cancel.

So the whole order by June 30 line is not true. They are just feeding us this to keep from answering the real question.
[Nexus 7 General] Kamran9558:
I ordered mine on 3rd but had to cancel it due to some reason, I spoke to to a CSR yesterday and he cancelled my order, I havent received any confirmation though (According to the CSR it can take upto 48 hrs)
[Nexus 7 General] Huey85:
that is good to know. I ordered on the 1st as well and was hoping that mine would be in the first batch/wave of N7's to be shipped in Australia.
[Nexus 7 General] DarkRyoushii:
If you had no trouble cancelling on the 3rd, I'm really wondering when I'll get mine while I ordered on the 2nd. :S
[Nexus 7 General] jsebol80:
It would make sense that they would have these sent out to distribution centers, instead of all shipping from one spot. My guess is they are currently shipping to everyone's closest distribution center, and when Google gives the approval, they can start shipping them. So I'm thinking we'll start seeing charges today/tomorrow with a ship date on Wednesday or Thursday.
[Nexus 7 General] drblack2013:
I just ordered mine and the shipping window was reduced to 1-2 weeks.
[Nexus 7 General] razball:
I just got off the phone with Google and he said no news about the shipping but he does know they are processing right now for all orders before July 1st I knew everyone pretty much new that but I just wanted to confirm for myself so it wasn't a rumor in my mind..

Jackson
[Nexus 7 General] Gigalabz:
When i receive my Tracking Number i think may jizz-u-late in my under crackers ha
[Nexus 7 General] maggard5:
I ordered on July 1 and could not cancel because they are processing it.
[Nexus 7 General] MMcCraryNJ:
I ordered on July 5th. As soon as I ordered there was a hold on my debit card for the amount. This morning that hold disappeared.

Hopefully this means they are going to re-charge/ship soon
[Nexus 7 General] razball:
Oh well awesome then he was just lying threw his teeth
[Nexus 7 General] Gigalabz:
i ordered on the 1st too and was told the order status was 'Shipping Processing' or something along those lines so it shouldn't be too long now.

P.S i called them this morning about 10:30am UK Time
[Nexus 7 General] maggard5:
Maybe not completely. Someone else posted that they canceled a July 3 order this morning. So it seems there is some kind of cut off point. Just not June 30.
[Nexus 7 General] mtfsandlin:
I hope that if there are waves, the first is included because I ordered on the first as well. :D
[Nexus 7 General] MaxCarnage:
The only thing that means is that it's been validated that you have enough money in your account for your transaction to proceed.
[Nexus 7 General] razball:
This would make sense then even if they did give the go on Thursday it could get to everyone by Friday for weekend fun.
[Nexus 7 General] mtfsandlin:
That's what I'm hoping for. :D

I don't understand why people would be upset with Thursday shipping, if they do it early, you have all day Thursday, and Friday and arrives Friday. :)

At least that has always been my experience with two day shipping.
[Nexus 7 General] DarkRyoushii:
Not Australia. For Google to give the go-ahead on Thursday US time - since I assume their HQ would have final say - during business hours would be Friday morning for Australians, and I doubt we can get deliveries on the same day unless they have all been delievered to their respective states and the go-ahead is announced before 4am

Source: My parents' company owned an Australia Post Contractor Post contract for 6 years.
[Nexus 7 General] californiarailroader:
I saw that, I hope we done get a "You're holding the knife wrong" video too :D
[Nexus 7 General] thakilleffect:
Mine shipped today
[Nexus 7 General] danlo:
For what's worth, I have yet to see the transaction on my Citibank website either. I do, however, have the N7 and the case in my hand. The case is *not* a smart cover, i.e. doesn't turn on the tablet when it's opened, and not very well constructed. It is a total waste of $20 in my opinion. I will be looking for other cases in the very near future.
[Nexus 7 General] kharnage:
Me, still nothing
[Nexus 7 General] charlesky:
Yes, happening to me as well, even if I change the language to English (UK). I wouldn't worry about it, the order on your Google Wallet shows you'll have been charged in pounds.
[Nexus 7 General] californiarailroader:
Late payback for the War of 1812? :D LOL
[Nexus 7 General] bleclair:
My order is delayed for a piece of ****e case? :(

Thanks for letting everyone know though... Hopefully no one else will order it.
[Nexus 7 General] ande_uk:
yeah - http://i.imgur.com/QdT8Y.png
[Nexus 7 General] dsalac:
It sucks that they only way anyone can get an iota of info is to sit on the phone for an hour. I did just get this email from the CSR though. No new info, everyone already knows that if you orderd a case you're getting hosed. We'll see if anything actually gets done.

"Thank you for contacting Google. It was a pleasure getting to speak with

you today. As promised, I've forwarded your case to a specialist to begin

working to resolve your issue as soon as possible.

I spoke with a colleague just a second ago and he said their might be a

little delay in your order due to the fact that there are limited numbers

of covers available. We are working to get this corrected and your order

will ship as soon as both items are available for shipping

In the meantime, if you come across any other information that you'd like

to pass along, please feel free to reply to this email. Your responses

will automatically go to the specialist working on your case.

Thanks again for your patience and understanding."
[Nexus 7 General] yarseyah:
Sorry to hear that - having gone through something similar a couple of months ago. That said, surely your reception/facilities/mail-room would not accept the delivery - especially if you tell them not to.
[Nexus 7 General] californiarailroader:
They should have sent the 7's seperate from the cases, crazy.
[Nexus 7 General] bleclair:
So they are FINALLY admitting accessories slowed down orders...
[Nexus 7 General] Northernmost:
I am a tad peeved, wot wot. Mustn't complain though. Stiff upper lip and all that. Tally-ho!
[Nexus 7 General] mipper100:
Cancelling Orders

How are people cancelling their orders to then buy via PC World exactly ? I can see you are able to send a message saying I want to cancel my order via google wallet but considering my other requests for an update have been ignored, are they actually going to cancel it ????

TBH i wouldnt be that bothered but sold my Advent Vega to fund this and am on holiday on the 25th. Hopefully this farce will be sorted soon
[Nexus 7 General] jpcarreiro:
Yes. It's in dollars in the play store, in pounds in the wallet.
[Nexus 7 General] iucidium:
Ra-ther

Sent from the Phantom Zone
[Nexus 7 General] Evo_Shift:
If accessories are slowing things down why haven't I received a shipping email from my order on june 27 11:32cst?
[Nexus 7 General] californiarailroader:
Many places will give you the choice of having your items being delivered as they come in stock, or all at once when everything is in, Google doesn't seem to have that at all.
[Nexus 7 General] NonovUrbizniz:
No US and I got a label confirmation on Friday
[Nexus 7 General] TomRichy:
Are the 16gb ones not shipping to the UK yet or something? I haven't seen anything from anyone having a 16gb in the UK, only seen the 8gb ones.
[Nexus 7 General] thakilleffect:
I ordered it on day it came out from Google play store and its getting to my house today
[Nexus 7 General] Thebeast715:
My kids just called me at work to let me know that my tablet has arrived. Now I have to wait until 5 tonight......
[Nexus 7 General] tommillski:
Correct
[Nexus 7 General] spences10:
Yeah, my colleague, ande_uk has linked it below :D
[Nexus 7 General] iucidium:
The lucky bugger.

Sent from the Phantom Zone
[Nexus 7 General] jeux_1:
Dear Jerome

Your order (CURXXXXXXXX) is on its way and will be delivered to you by Royal Mail Tracked.

Soon after this email is sent you will be able to track your delivery by clicking on the link below.

Courier website: http://www.royalmail.com/track-trace

ordered the 29th at currys
[Nexus 7 General] aindow:
Mine shows the order completed on 16/7/12 on play store (originally ordered on 28/6/12) but I'm yet to get a tracking number on google wallet/checkout/whateveritsnowcalled.
[Nexus 7 General] Character Zero:
So I wonder if I ever actually get my N7 + Case, if I can open the package and take out the case. Return the unopened N7 to them and get a refund on the N7 + tax. I realize I would forfeit my shipping, but I would have the case and be out $4 (the case by itself is $10 shipped). Would they wave the 15% restocking fee if the device was unopened?
[Nexus 7 General] bleclair:
So has anyone actually refused delivery? ;)

Now that I'm not so impatient I'm thinking I might just because my J&R order is about $35 cheaper (coupon + Discover cashback + cheaper shipping) and if the case sucks as posted above...

(Although I already know the picture I want to post when the 2nd charge finally shows up... The guy from Super Troopers saying, "MOTHER OF GOD."

WHY WON'T YOU LET ME POST THAT PICTURE, GOOGLE? :))
[Nexus 7 General] iucidium:
Waiting Music

Sent from the Phantom Zone
[Nexus 7 General] ande_uk:
haha ... you are mistaken, im not the lucky bugger who has the tracking number, i just re-posted the link spences10 posted..
[Nexus 7 General] TomRichy:
That's disappointing. When can we expect them to ship? Or have we had no word from the Google?
[Nexus 7 General] danta.moore:
ordered on 6/27 @10:39

charged 7/13

arrived at my desk 7/17 10:50. check you guys later
[Nexus 7 General] nickmv:
Seriously? So Google wants YOU to give THEM the updates? How lost can they possibly be?

Worst product release in a long time.
[Nexus 7 General] Montaberne:
Just sent an email to Google Canada Corp. No way I'm waiting an hour to be fed bull****.

Let see how many weeks will it take for an answer.

If some people have patience to ask the question on phone, that would be nice to read here!
[Nexus 7 General] MaxCarnage:
Mine is slated to get here "between 1pm and 5pm", so I am trying to take care of some honey dos that I am behind on to make up the rest of the day. Glad it's coming today.
[Nexus 7 General] erik111111:
US customers - Will ups leave the tablet at the door or will I get stuck waiting longer as I am not home?
[Nexus 7 General] MaxCarnage:
Trying to decide if you're joking or not...
[Nexus 7 General] adomanico01:
I'm trying to figure that out as well. Someone at some point said it required a signature, so I left a note with my signature on the door this morning authorizing UPS to leave it out back. Better safe than sorry.

Still, anyone who has gotten the Nexus 7 today should report if it needed a signature.
[Nexus 7 General] nickmv:
I'm not joking at all. He posted a response from Google that indicated that he should pass updates TO google. WTF?
[Nexus 7 General] MaxCarnage:
I called UPS and they said that no signature was required, but that ultimately it was driver's discretion. I am leaving a note on my gate asking them to leave it; I live in a rural community so there's zero danger of theft or anything and they've never not left a package for me before.
[Nexus 7 General] iucidium:
:confused: its like Chinese whispers lol

Sent from the Phantom Zone
[Nexus 7 General] californiarailroader:
It all depends, they always do here unless it specifically says signature required, however, we live in a rural, low crime area, in a large city like Louisville they might not, it's at the driver's discretion in situations like that.