yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] plastix:
UK Play Store order made 27 June, during Keynote...

For those in the UK, it occurred to me why might be able to use the Financial Ombudsman Service(FOS) as a little leverage.

Payments made via the Play Store are regulated by the Financial Services Authority (FSA) which means any complaints not resolved to our satisfaction can be referred to the FOS. Now, this can only be done once Google responds, or after 8 weeks, but... firms are charged £500 for each complaint (excluding the first three each year) that need independent arbitration by the FOS,

regardless

of the validity of the complaint. It's possible the notion of paying £500 (far less than the order) would be enough to suitable 'nudge' them to do the right thing by loyal customers.

Some points, the FOS will only deal with complaints regarding the electronic payment, so may need to be clever with your wording.
[Nexus 7 General] Solange82200:
Arrrgh, you guys are so lucky. Where do you live?

Does anyone live in South FLorida that knows of any retailers that have them in stock? How is it that nothing is ever in stock down here, it's not like we're in f-ing Cuba... Jesus, Im annoyed
[Nexus 7 General] Tricky103:
If my tnt driver doesn't arrive with it tomorrow he is gonna need skills like this lady

http://www.youtube.com/watch?v=PXQF9PJE3J8&feature=youtube_gdata_player
[Nexus 7 General] dudinatrix:
Link: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic

I can't believe I have to sit through TWO MORE DAYS of refreshing this crap.
[Nexus 7 General] Froogloops:
Received

I received mine (pre-ordered the 27th) around noon (central) from UPS. It's pretty boss. I'm in the US by the way.
[Nexus 7 General] Morningstar132:
No idea sorry, I ordered on the 27th, had a charge on my account since 5pm last night and no shipping details yet.
[Nexus 7 General] dovergeek:
Yay, just got my credit card charged. Looks like I finally have movement. Ironic that it happened 2 hours after I found one in my local Staples. I was going tonight to pick it up but now I will wait.

There are (4) 16GB Nexus 7's in the Dover, Delaware Staples. Tax free shopping here too. Good luck..

Ordered on 27th 10:54 AM PT w/ case.
[Nexus 7 General] elias0441:
Dude I got charged 40hours ago and no email or any other info yet
[Nexus 7 General] glensta:
I ordered my 16Gb through the Playstore on 7/14. I just noticed my bank shows "pending charge", what does that mean? Hell, I don't know, trying not to expect it too soon, blah blah blah blah blah blah and more blah.
[Nexus 7 General] StyleNSkillz:
Oh yes happy day!
[Nexus 7 General] mjm2950:
got my N7 today (ordered first day) Nice, but after Google Play downloaded my apps ( 661mb total) there is only 5.02GB of free space. 5.92GB originally available, so 2 gb are being used by Andriod. Also not impressed with Google Play streaming of Transformer movie. Basically it is not watchable, constant buffering and stuttering in both HD and standard definition. This is over my home DSL network of 12mb. Netflix is streaming movies on the Nexus 7 without any problems. Perhaps too many people are trying to stream Transformers now.
[Nexus 7 General] Morningstar132:
I'm pretty sure I've seen people who ordered a 16gb after the 30th of June in the UK post that they have had shipping details.
[Nexus 7 General] jotei66:
If its any consolation ours was ordered 27.06 and we have just received 23.02pm (whether this was to do with our call to Google or just sheer coincidence is unknown as it seems a lot of UK shipments have been sent out tonight, fingers crossed you'll get yours VERY soon.. ;)
[Nexus 7 General] Montaberne:
At what time should I give up and wait until tomorow for the UPS guy to give me my nexus? It's 6:48pm here (Quebec, Canada)
[Nexus 7 General] Metallice:
The thing is... I just don't believe anything they say anymore... why would I?
[Nexus 7 General] djkinetic:
"We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping."

FML I ordered on the 13th...Hope I get lucky i suppose.
[Nexus 7 General] suchavibrantthang:
holy crap, it just showed up here at my work. NO EMAIL, NO UPDATE, Just a CC AUTH...i'm stoked. sorry fellas. best of luck.

if it makes anyone feel better, theres 4 in stock at Staples at Noor Ave, South San Francisco. they cannot hold either. GOGOGO!

8gb, ordered 7/2
[Nexus 7 General] ajg74:
BUM, I wanted my 16GB for Friday when I'm off *cries* :crying:
[Nexus 7 General] mirror image:
Ah that's nice. Now it seems as though I'll have to wait till next week for movement on my order as I ordered after June 30th (UK, 16gb). That's if they don't suddenly decide to change it yet again come that point.

Never ordering from the play store again. This was my first time. It'll be my last.
[Nexus 7 General] P06o:
I was so hoping that the charge on my account was progress, but after reading the recent responses I'm not feeling any better...

EDIT: I ordered on the 3rd without accessories, so I k ow I'm just entering the realm of dissatisfied customers.
[Nexus 7 General] jholt1:
Best video I have seen in a long time! Amazing
[Nexus 7 General] rabhw:
Canada: WTF 1-2 more weeks? I ordered on the 29th of June, what in the ****.
[Nexus 7 General] mirror image:
Yeah, there was a guy in here earlier who posted that he ordered on July 12th (same as me) and had it shipped tonight. It's a little strange if Google aren't shipping post-June sales until next week.
[Nexus 7 General] glowworm62:
I wonder why I paid 2 day shipping? Grrrr.
[Nexus 7 General] baggy247:
UK. Anyone else order on the 27th and not had shipping confirmation yet? :(
[Nexus 7 General] TheHEFTA:
http://support.google.com/googleplay/bin/request.py?contact_type=survey
[Nexus 7 General] Exino:
Up to two more weeks for Canada? Are you ****ting me? Also, my friends 8 GB didn't get a notification today at all so far, so "all shipped" is a lie most likely.

Really. Two more weeks? So I ordered in June, and it'll arrive in 5 weeks? I think a trip to Staples is needed.
[Nexus 7 General] Morningstar132:
Yes, Order Date: 27 June 2012 23:35:21 UTC+1 16gb
[Nexus 7 General] Lakewell:
**UPDATE**

Nexus 7 moved up to the top of my orders list, my card was charged, no email yet.
[Nexus 7 General] baggy247:
This sucks, I was one of the first to have my card charged yesterday and seems like one of the last to have it shipped, if it doesn't get here tomorrow I'm demanding my shipping charge back since it will have been two days since the money was taken.
[Nexus 7 General] Lootes:
Correct, the financial quarter ended on 6/30, so whether they ship the devices today or next week the sales will fall in Q3.
[Nexus 7 General] hawleyncsu:
i49 .tinypic. com/2ja5aw .jpg
[Nexus 7 General] :
http://www.youtube.com/watch?v=pXEVJc0Vfys
[Nexus 7 General] ejkeebler:
i might go bonkers, if people who ordered from Staples on the 7/10 get the nexus before people who ordered on the 6/27 from google....lol
[Nexus 7 General] mewantnexus7:
Honestly, I wouldn't be surprised.
[Nexus 7 General] munimisu:
lol... you cracked me up man.. :victory:
[Nexus 7 General] hawleyncsu:
I TOTALLY agree
[Nexus 7 General] tylerwatt12:
Well at least were still getting that gift card
[Nexus 7 General] th3Pil0t:
I was thinking the same thing. Ordered mine on the 3rd July. Looks like Staples is 'Out of Stock' now though...
[Nexus 7 General] pworm14:
If that's the case, and not that they really care, this would be my first, and last, hardware purchase from Google.
[Nexus 7 General] bleclair:
I think everyone will...

@pizza guy

But does it come with jelly beans??? :laugh:
[Nexus 7 General] pmgreen:
Anyone elses heart do a little flutter every-time there is a new email... damn waiting sux
[Nexus 7 General] Outrager:
NEVERMIND. This seems to be only for the government.

Actually, Q2 ended on March 31, 2012.

http://en.wikipedia.org/wiki/Financial_quarter#United_States
[Nexus 7 General] wetfeet:
I ordered the guide book yesterday. Then when I saw the email for the receipt my heart jumped up into my throat. Talk about a major letdown.
[Nexus 7 General] Outrager:
From what I can tell, all these retailers who are doing preorders are going to get the $25 Play Store credit and the preloaded media.

When I emailed JR.com about it they said I would get the $25 credit even though it wasn't stated on their website.
[Nexus 7 General] bucwylde23:
I think that's just referring to the US Govt. I don't think Google has to/does follow that same fiscal year.

From: http://investor.google.com/corporate/faq.html#toc-fiscal
[Nexus 7 General] th3Pil0t:
The Staples website also lists the gift card?!...how's that work...??
[Nexus 7 General] mewantnexus7:
The gift card is really a credit that is applied to your account when you first activate. So I assume all nexus 7 activations before a certain date will get it.
[Nexus 7 General] Outrager:
Thanks for clearing that up. After I posted my post I noticed it might actually not be correct and was looking for the correct information. Now I don't have to do it myself.
[Nexus 7 General] towelieee22:
so there is still hope
[Nexus 7 General] stejc:
I ordered at 19:32 UK time on the 27th and have not had shipping notice yet. Just got through to Google but it was a waste of time as they couldnt tell me anything but "be patient".
[Nexus 7 General] nareik91:
Ordered 28/06/12 3am, not received my shipping notification yet. Ordered a 8GB model, UK. Friend of mine who ordered 27th (a 16GB) model had his shipped a couple of hours ago. Hoping for an email some time tonight but looking unlikely now. I'm away from 19th-23rd so would be nice to have it before I leave on Thursday!
[Nexus 7 General] fishingfon:
Has anyone else in Australia not been charged or received any email regarding there n7?

Or am I the only one?

Corey
[Nexus 7 General] Morningstar132:
Where? A press release put out by google? Do you really believe it?
[Nexus 7 General] lexcyn:
I have yet to receive a notification for my 8GB as well so they are flat out lying.
[Nexus 7 General] iamgeef:
Which for Australia basically means they've failed on their "2-3 week shipping" and "2 day delivery" notifications that were displayed when I ordered on the 28th.

Another annoying thing, in a long list, is that if it arrives within 2 days of me being sent a shipping notification then technically that's the 2 day delivery they said about and I wouldn't be entitled to any refund/compensation even if it arrived in another 2 weeks.
[Nexus 7 General] P06o:
Here too
[Nexus 7 General] shakinginboots:
I'm a bit confused. Does this mean that if they ship by EOD on July 19th with overnight shipping, we will get our tablets on Friday? I feel like there's a catch and somehow that overnight shipping is going to become 2-day shipping since it was shipped EOD. Meaning we won't be getting our tablets until Monday.
[Nexus 7 General] mikereidis:
Quoting this because it deserves more exposure.

Who knows, but I think it's a lie that CSRs have been told to tell. It's a documented practice to invoke empathy with the customer.

Are the CSRs actual Google employees ? Wouldn't Google employees have a different method to order ? Seems very fishy.
[Nexus 7 General] bkj216:
so now I FINALLY have a charge on my credit card. Also, the Nexus and Case have moved to the top of the list on my PlayStore account.

I ordered on 6/28, 16gb w/ Case.

I'm hoping that they sent it out before they send me my shipping email, but its all good. Hopefully I get it by Friday.
[Nexus 7 General] glowworm62:
This is from the order status page
[Nexus 7 General] Smith7018:
God damn it. I ordered the 12th (one day after the 11th) and now I have to wait until the end of next week?? WTF Google? Why do I see posts by people ordering on the 16th and having it shipped that day?? :mad:
[Nexus 7 General] glowworm62:
For us the status is now:

We paid 20 bucks for 2 day shipping too.

About to make a phone call and ask about the shipping
[Nexus 7 General] :
F GOOGLE!

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic

This is a pile of ****! i ordered on the 1st july UK play store. 2 x 16GB.

If i do not get my order by sat at the latest i am kicking off big time. I will get my postage back and demand answers into what has happened. I will even drive from Cornwall to the UK Google HQ in London to get my Nexus in person!

F*** YOU GOOGLE!!!!!!!!!!!!!!
[Nexus 7 General] Morningstar132:
Most employees may have ordered one, but, they have access to the system so they can get all the information they need, telling us that they have no idea is crap. I've worked in logistics, you always know where your own kit is.
[Nexus 7 General] marcellus7:
Google Help Update

We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders processed and shipped soon - thanks for your patience.

Below are more specific details by country. If the below information is not true for you, please reach out to our support team so we can investigate.

In the US: We’ve shipped all standalone Nexus 7 8GB orders (e.g., those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.

If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. Don't worry - the rest of your order will be on its way shortly.

In Canada: We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.

In the UK: All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.

In Australia: All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days.

http://support.google.com/googleplay/bin/answer.py?hl=en-GB&answer=2667319&ctx=plusone
[Nexus 7 General] mikereidis:
They've noticed.

I think there are support numbers when you pay for GMail etc.

Dealing with people, especially "free product" users, is messy and costs money. So they avoid it as much as they can.
[Nexus 7 General] lexcyn:
OK ... so someone I know ordered one THIS MORNING and already received shipping notification.

Google's got some 'splainin to do.
[Nexus 7 General] ni9htwi5h:
From Canada here. Mine just got shipped!

Ordered 8GB from GP on July 7th.
[Nexus 7 General] baggy247:
Yet more fuel to the fire, this guy ordered an 8GB yesterday and it took all of 24 hours to get to him, major screw up Google.

http://www.reddit.com/r/Nexus7/comments/wp9ww/24_hours_from_google_play_order_to_delivery_by/
[Nexus 7 General] Kadd:
In Canada here. Ordered 7/6 after Google forced me to cancel my 6/27 order due to address mixup. Just had my CC charged this morning and got my shipping email 5 minutes ago. Hopefully I'll have my N7 by the end of the week!
[Nexus 7 General] iamgeef:
I got a new hold on my card yesterday morning ( I checked it Monday night and nothing and then it was there Tuesday morning when I got to work) but CBA shows it as pending so it's not actually charged, and have had no emails or updates.
[Nexus 7 General] Exino:
8 GB I assume?
[Nexus 7 General] fr4nk1yn:
Don't know if this has been posted but they updated the Nexus 7 shipping support page: http://goo.gl/uPnoK

All 16gb Nexus 7s ordered before the 11th will be shipped by the 19th with overnight shipping.

Thread is moving so fast it's impossible to keep up. It has been mentioned!
[Nexus 7 General] r4d14n7:
Ordered 8gb on the 30th, but cancelled and ordered the 16gb on the 12th. The wife talked me into more storage. Looks like another week and a half. Meh... I'm too busy to play with it anyway. It seems looking for a job is actually a full time job in itself. :(
[Nexus 7 General] Solange82200:
What I dont get is, of course you are going to have problems fulfilling preorders if you every time you get a new order you fill that first. That is a tablet that should have gone to someone who ordered weeks ago, and instead going to some person ordering it yesterday. They cant say they are trying everything to fulfill preorders, because by shipping it out to new orders first, they are purposely delaying them. Our tablets are being sent to people who just ordered. It's nonsensical. If they keep doing it, none of us who preordered will get it. Every day new orders will come in, and what should have come to us will go to them. I know Im exaggerating, I know eventually we will get them, but the point stands that every time you ship a tablet to someone who ordered 4 days ago, that is one person who ordered weeks ago that is having to wait longer...
[Nexus 7 General] ten_fold:
So basically,,,,, i would have been better off cancelling or changing address or something before they charged me. Man what an utter screwjob. If mine gets shipped any later than tommorow it's gonna look something like this: http://www.youtube.com/watch?v=xP1-oquwoL8
[Nexus 7 General] MaxNXS:
Can you tell me if it's the 8GB or 16GB model?
[Nexus 7 General] :
Well, I sent them an email telling them where they can stick it, and I didn't mince my words. I'll post *if* they actually bother to reply.

I also removed my credit cards from Google wallet too. If it gets shipped and turns up, I'll refuse to accept it and they can take the damn thing back.

I didn't pre-order 2 weeks ago to wait in excess of a week longer than when I could have bought it elsewhere, and get it cheaper.

Google had their chance and they blew it, so if I do decide to buy one, which is looking less likely the more I see the quality issues, I'll buy it from a reseller who will no doubt gobble up that little margin of profit that Google makes on it.

Or I might just forget about it and not bother. I was looking forward to it too. Meh.
[Nexus 7 General] Montaberne:
8gb in Canada here. My label got created 07/16 at 3:45am and no update after that.

It means they only asked UPS to take my order. UPS still don't have it...

This is the worst shipping experience I ever had :(
[Nexus 7 General] r4d14n7:
But I thought they said they are caught up on 8gb models. So..... if someone orders one, they're first in line, right?
[Nexus 7 General] DagsJT:
Yep, going to email them tomorrow and tell them to get stuffed and cancel my order. Awful service.
[Nexus 7 General] Solange82200:
Well, but there are some people who preordered 8gb that havent gotten them. AND people who ordered 16 gigs just days ago and got theirs. Although many of the 8 gigs are going out faster, there is still alot ive seen that shows that they are not honoring preorders first. I dont know what they are doing, quite frankly...
[Nexus 7 General] Tavoo87:
Nexus 7!!

i just finish talking to google customer service n they told me the 16 gb is shipping on the 19 n delivering the 20 n they paying for overnight shipping!!! i order the 5!!!!hopefully is true
[Nexus 7 General] noneabove:
For Canada 16 gb ones are expected in 1-2 weeks... seriously?! That's insane! What a long wait! That's over their initial 2-3 week promise. At least if the people who ordered on the first day could start getting them?? And then the second and so on? But no, it will be almost a month until I get something and I ordered the first day.. I would have considered the 8gb model if I had known -_-
[Nexus 7 General] operaticus:
Credit card pre-auth just showed up--first activity I've seen since I ordered, no email yet. Here's hoping...

U.S. Ordered 16GB + case on June 28 at 8 AM PT.
[Nexus 7 General] fishingfon:
What country r u in?
[Nexus 7 General] Solange82200:
That is what they are saying about all US orders. Someone posted their latest statement. It better be true, I ordered on the 4th.
[Nexus 7 General] kharnage:
Did they make it so we can't request a call from them and are only accepting emails now? WTF?
[Nexus 7 General] MaxNXS:
Same here! Now I'll check all the local Staples and if I'm lucky I'll cancel the GP order. Arrrghhh! This is the first and last time I order hardware directly from Google. :mad:
[Nexus 7 General] glowworm62:
Yeah, they did.

Luckily the original invoice has the number to call on the bottom.

For Australia it's
[Nexus 7 General] rabhw:
What type of shipping did you get? UPS 2-day or UPS Standard (5-7 days)?

It seems all Canadian orders so far have been shipped with Standard, despite everyone paying for 2-day...

Also, just got off the phone with them. As suspected, the guy couldn't tell me anything. Anything. at. all.

He doesn't know why orders are not shipping in chronological order.

He doesn't know why I am unable to just cancel my order, despite having to wait up to an additional 2 weeks for it to even ship.

He doesn't know why people are paying for 2-day shipping, and then getting UPS Standard 5-7 day.

He doesn't know how long it will take to issue a refund if I were to refuse shipment and have it sent back to them.

The only thing he could do was add a note to my account saying that when my order ships, if it ships with 5-7 day shipping, I should get a refund on my shipping costs since I paid for 2-day shipping.

Why even have phone support if they have absolutely no ability to provide any information at all? It's not like I can yell at the guy, it's not his fault...
[Nexus 7 General] juanzr1:
Why is it taking ups so long to deliver my damn tablet! This is ridiculous :what:
[Nexus 7 General] Gabbosgreats:
Wow. Those of us who ordered 16gig n7 in canada are getting royally f-in screwed. Now they are saying another 1 to 2 weeks. I'm basically at the point where I'll let them ship it and I won't accept it so they get dinged for additional shipping. Then buy an iPad like I was originally debating on. And my next phone will likely not be an Android to boot. This is brutal.
[Nexus 7 General] Nordendorf:
In the US: We’ve shipped all standalone Nexus 7 8GB orders (e.g., those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.

I have no reason to believe this as all of their other information relating to dates has been incorrect. It will be "updated" to reflect new estimates on the 19th.

:cyclops:
[Nexus 7 General] TomRichy:
At least I have some information now... And now I can sleep..!
[Nexus 7 General] Tavoo87:
nexus !!

usa, new york , brooklyn! 16gb order the fifth
[Nexus 7 General] chosen14u:
Just got my tracking number,

Ordered July 6th,

Received tracking: July 17th

UPS Standard WTF!