yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] soulbladeuk:
I ordered at 19.38 on the 27th June. Order moved to the top last night but no movement on order. Fingers cross I will get shipping confirmation tonight.
[Nexus 7 General] Cheeseburgler:
Placed 16gb order on July 3rd. No case ordered. I'm in New Brunswick, Canada. Haven't had a peep yet - no charges, no emails, no Play Store update.

This information blackout from Google is slowly starting to get covered it seems. There was an article on Yahoo News just put up asking what the heck is going on. The Staples up the road has had stock in-store and for sale since last week, but I keep holding off on the assumption that something will be done about this on Google's end (even an apology/explanation about the shipping delays would be welcome).

If and when I get shipping info, if it states 5-day shipping as some have reported, you had better believe I'll be calling them again to get either shipping charges waived or a reduction in shipping cost credited to me.
[Nexus 7 General] tmh900:
Still on Hold

Ordered 27th, 16GB with case, no email, no tracking, no CC charge, no UPS MyChoice updates

I've been on hold with GP 74 minutes. Just received a call on my cell phone while I was waiting that my son got accepted into the best public magnet school in the state. That's going to save me about $1k in private school per month...not sure if I have it in me now to press them for a shipping refund. Damn.
[Nexus 7 General] TomRichy:
Oh my days that makes me sad :(

Ordered mine on the 6th.. Not got enough money to go out and buy one from a store and refuse one from Google. Looks like I'm getting it for Christmas...

JHDFJKKDJFHSKJ
[Nexus 7 General] just lou:
Same here. It's sitting on my kitchen table, and my wife is wondering "what's in the box"? If she opens it, I'll have to order a second one because I won't get that one back. ;)
[Nexus 7 General] Morningstar132:
Still no email for me.

If I ever decide to buy hardware from the Play store again, I'll wait until well after the confirmed release date, and even then I'll be wary. Though if it's made by Moto I will just walk on by.
[Nexus 7 General] jotei66:
:good::highfive:
[Nexus 7 General] tech_abbz:
Really? Was it the 8GB, I think there wasn't much demand for them so it was easier for Google to ship them, maybe they thought the 8GB would have sold more units because we would have used the cloud lol
[Nexus 7 General] californiarailroader:
Tell her it's a shipment of highly venomous scorpions :D Mine's out for delivery now, I will see it in the next few hours on my porch.
[Nexus 7 General] jeepinmike:
You did see the charge to your card, change to your account, and shipping notice right?? Just trying to see if there are any being shiped/delivered without any or all of these updates happening. Doubtful, but thought I would check.
[Nexus 7 General] jacoz:
My nexus has shipped!!

Nexus 16Gb

Supplier: Google

Shipper: TNT

Country: UK

Ordered: 12-Jul-2012 10:49 PM BST

Shipped: 17 Jul 2012 9.03 PM BST

Arrived: ?
[Nexus 7 General] pedd:
I'm in the UK.

Ordered mine about 2 hours after the keynote on the 27th.

No sign of an email yet, but I notice that the Nexus 7 has jumped to the top of my ordered list on play.google.com, with a dollar price and a date of yesterday (weird!). Also a Help centre link that I'm not certain was there before.

Seeing that other people who ordered after me are getting their shipping confirmations, I'm getting cautiously optimistic, but I've no idea where the parcel will go as I've had no acknowledgement of the delivery address change that I requested on the 28th June!

Regardless of whether or not the tablets ship when they were supposed to, the lack of information for customers from Google is ridiculous. They've clearly just outsourced every aspect of this enterprise. I've had a couple of very cordial phone conversations with customer reps who had no info for me. I've just phoned the help centre number just to hear a recording telling me to hang up.

Not good enough Google.

BTW - hope everyone who has their is enjoying them!!
[Nexus 7 General] grim82:
Well just got off the phone with UPS and apparently there's a sub driving my route today and that's probably why the package did not get left. He did say that there is no signature required on the package. I was told to come to the will call desk at the depot right before closing and it will hopefully be there. *sigh*
[Nexus 7 General] fatimusprime:
I cant say that I am necessarily mad with this whole process. However, I am frustrated with the early release to retail stores rather than fulfilling Play Store pre-orders in the order they were received. To be honest, Google as met their mid July shipping date. But what was frustrating about the process is the lack of information, being as vague as they were I'm sure it was on purpose. Any other company of this size would have publicly committed to a date and shipped 2 day air for free. I cant say that I have ever pre-ordered an item with no set release date and this sadly will probably be the last time I do it.

Just my 2 cents.
[Nexus 7 General] charlesky:
If TNT updates the delivery info some time tonight there's a good chance.

Apparently it's 'one of the UK's biggest IT and mobile logistics operations, fulfilling thouands of orders from resellers across the UK and throughout Europe.'

Still no info about my 8GB preorder here, and worryingly I live in London. On hold at the moment to see if these people have cocked up my order too.
[Nexus 7 General] Exino:
I'm from Nova Scotia, in the same boat as you. I've _seen_ the UPS Standard 5(+) day shipping emails first hand from co-workers who ordered in June this morning...I went to Staples at lunch and could of bought one, but same deal, I expect they will either ship as soon as I buy it, and I'm stuck with two, or they will do something to make things right, hopefully. If I get this UPS Standard shipment deal, I'm filing a complaint.
[Nexus 7 General] pclov3r:
Well i can see UPS right out my bedroom window when they do decide to come. I live upstairs in apartment. So i can see the street.

were is UPS
[Nexus 7 General] EvanVanVan:
So is the delay for shipping some (mine) orders have to do with the cases? Disappointing since I thought the case was ugly as **** anyway.

Anyway was just on hold trying to call Google support for an hour and six minutes before my GN dropped the call. WHILE on hold my dad's Nexus 7 arrived (that I ordered days after mine, no case, already sold out by the time I preordered his).

God. Dammit.
[Nexus 7 General] kharnage:
Really??? I'm 7/8 in New York and still nothing... congratulations to you :-\

16gb no accessories
[Nexus 7 General] californiarailroader:
I've know Cherry 2000 :D LOL

AWESOME 80s SciFi movie!
[Nexus 7 General] Jonnyn93:
Nice bro, hope you get it tomorrow, I thought it was just the 27th June orders who were getting them, I'm happy I will probably get my letter tonight.
[Nexus 7 General] tommillski:
Not fair!
[Nexus 7 General] beanfarmer:
oh god its horible at the moment every time i look at my phone and see a little email icon in the notifications i have to close my eyes swipe it down and hope, i also keep getting emails from play.com then get really exsited untill i realise that its not play.google.com :( although the moneys gone out now to hopefully by Friday :D
[Nexus 7 General] dockinj:
Not sure what a magnet school is but congrats to your boy! I am in the same boat as you 16G + case ordered on 27th and I have nothing to show for it, not even an email. BTW I keep checking SPAM folder too just in case, although it would be funny if an email from Google auto dropped into GMAIL Spam LOL!
[Nexus 7 General] gbroon:
Damn Google, wheres my order I placed on 3/7 for exactly this.

I think mine has been lost or routed via the international space station.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
[Nexus 7 General] fatimusprime:
Its finally here! 1:30pm delivery. Unboxing now...
[Nexus 7 General] grim82:
A magnet school has a specialty focus. Art focused high schools are a common one.
[Nexus 7 General] Morningstar132:
Damn, I ordered on the 27th and I've heard nothing...
[Nexus 7 General] bertles86:
Yes - they are one of the largest IT distributors in the UK, superb service, I use them daily.
[Nexus 7 General] sjruk:
I just received a tracking number for delivery tomorrow 18th
[Nexus 7 General] californiarailroader:
It sounds like he has plenty of money, gee, and we all went to public school in my family, we turned out pretty good I must say ;)
[Nexus 7 General] snarfington:
I feel your pain. I feel like a kid before Christmas, and that's just waiting for this email!
[Nexus 7 General] BaconStep:
Ordered on the 9th
[Nexus 7 General] dockinj:
I wish I had extra cash to prove this but someone said that they placed a new order yesterday and received a shipping email today. If that is true it is INSANE! Good luck man.....maybe we will all be boasting about our email notifications in the morning!
[Nexus 7 General] IwakuraKaitou:
Questions for the Masses

I ordered 16BG 6/27 during Keynote, got CC charge and playstore order update 12:00AM Sat,

Still no email or Google Wallet update. Spoke with Google yesterday around 2pm cali time and she told me that my device shipped out that morning and should be here today or tomorrow. Just for the sake of getting this all in one place:

Has anyone received a unit WITHOUT first getting an Email with Shipping Confirmation and a Tracking Number?

Has anyone received a unit WITHOUT first getting a Credit Card Charge on their account?

Has anyone received a unit WITHOUT first getting BOTH a Charge and Confirmation Email?

Cheers!
[Nexus 7 General] themonkster:
Well just gonna watch the premier of Breaking Bad then off to sleep.

If I don't wake up to a shipping email im gonna go Walter White on their ass.

Hope we all get some good news tomorrow.

sent from my Atrix using my thumb.
[Nexus 7 General] BizanBandit:
Arrived in Portland, Oregon

My 16GB (ordered 6/27) just arrived in Portland, Oregon. Driver didn't want a signature.
[Nexus 7 General] Scottatron:
Prepare to start randomly shooting loads all over the place, BB is awesome!
[Nexus 7 General] BaconStep:
Yeah they just dropped mine off and ran
[Nexus 7 General] bluesnow:
This is great news! I've been waiting to see when 16gb are shipping. I also ordered on 27th via play store haven't had email yet. Hopefully by the morning.
[Nexus 7 General] qwerp_:
Ordered 16GB 27th June

Just got my play store email said its being delivered..

I'm in the UK
[Nexus 7 General] fakker:
Ordered on 27th, nothing yet

However, I've been playing with Photoshop
[Nexus 7 General] Bielinsk:
Unreal, I order before the guy that sits next to me. I order 16bg with a case, he orders just the 16gb.

He has his now, I have not received any shipping information.

steaming......
[Nexus 7 General] gavinfabl:
Went to check my tracking number in TNT and their website is down. Probably overloaded with everyone checking their Nexus 7 tracking lol
[Nexus 7 General] fatimusprime:
Same here. He basically tapped the door. lol
[Nexus 7 General] Bizz08:
Yes to clarify I did see the charge to my visa card yesterday morning and got the shipping email/tracking # shortly after, and today at 2pm I found it on my porch! wooooot! I also ordered the case and received that together with the Nexus 7 in same package. I hope everyone gets their units ASAP! :good::)
[Nexus 7 General] munimisu:
I got tired of waiting for my slow shipping... :( called to check if store have inventory, walked in, within 5 min walked out with a 16gb :D

Anybody in Toronto, Canada area, canada computers have some in stock in toronto location... good luck guys.. :D
[Nexus 7 General] xarthos:
They also dropped mine at the door and ran. Didn't even knock or ring doorbell. Lucky my wife was there and I called and had her snatch it inside. So I received mine at about 1pm today, 8 GIG ordered on the 2nd of July.
[Nexus 7 General] Smokuevo:
At home waiting for my 16gb one to arrive
[Nexus 7 General] lazl0:
UPS usually delivers around 3 pm for me I have to work this evening and they did not today. Oh the humanity.:banghead:

Roommate will but now my mind will be elsewhere at work.

my other phone is a Nokia n900 maemo
[Nexus 7 General] jeepinmike:
Ok, Thanks. I actually spoke to Google and was told the shipping number being sent from the carrier and put into their system kicks off the charge/update/so on process. Also that bundled packages are not being updated properly, so they are not moving in Google's system. Some are being delivered before the shipping info is even updated. They will escalate my order, and it will be shipped today. Bull****? Maybe. Still doesn't make me feel much better.
[Nexus 7 General] mcnaz:
Unbelievable!!11

Ordered N7 from PC World @2pm today and just received tracking number to be delivered tomorrow.

Very happy that I decided to cancel my GP order from 29/6.

I very much doubt I will ever buy a physical product from GP ever again .
[Nexus 7 General] gyaku_zuki:
Just off phone with Google rep. He was polite and helpful, though kept thinking my email was juki instead of zuki (I refused to say 'ZEE' :P).

I was mainly worried that I had the two holds on my CC, and a further actual charge on top would hit my limit. He sounded genuinely shocked I still had the original hold on my CC, especially when I recounted the conversation with my bank, where I was told that 'GOOGLE COMMERCE' had put the hold on, to expire 19th July.

He escalated, and I subsequently heard that my second hold will 'turn into' a real charge - which is what I hoped for.

As for shipping, he was like - well, the UK orders are shipping, I notice your's hasn't got tracking yet, but it should be coming though anytime now, and there's been lots of reports of people receiving their Nexus before even getting any tracking (his words). So, given lots of people here (of seemingly random order days) are beginning to get their emails, I'm hoping my one will come shortly, before bed.

Do you reckon that this means a delivery tomorrow, or Thursday?
[Nexus 7 General] towelieee22:
Ive got a question for all of you who received emails and were charged on Friday. How late were you guys being charged or sent emails?

Google has said that all US orders will go out today so i'm just wondering how late it might be tonight that I can still have some hope that google wont screw us again?
[Nexus 7 General] ben dover:
Ordered on the 28th and ups should be here any minute now! They usually deliver right after I get home from work and I just got home so my excitement is peaked right now! :)
[Nexus 7 General] fatimusprime:
First impression: the screen exceeded my expectations and the leather back is a nice touch.
[Nexus 7 General] just lou:
She won't fall for that. I need to use reverse psychology and tell her "it's the latest and greatest gadget". If I'm lucky, she'll think it's really porn, and stay away from it. ;) :laugh:
[Nexus 7 General] teknhard:
Not much coming in for Canadian orders it seems. ordered the 16GB on the 28th, and this is driving me nuts. Anyone in the Manitoba area receive confirmation?
[Nexus 7 General] Eeescape5:
Just got mine dropped off from the UPS guy

I'll see you guys whenever the next Nexus Phone/Tablet comes out..
[Nexus 7 General] Tiredad:
More first impressions from folks please. Things are moving a bit time to bring the mood up again
[Nexus 7 General] hpka:
Nothing and I'm having it delivered to Burnaby, BC! Me and a co-worker both ordered on 3rd July and we have heard nothing, no charges, no emails...
[Nexus 7 General] lazl0:
I crying like a little girl :D

my other phone is a Nokia n900 maemo
[Nexus 7 General] tmh900:
Thanks. It is an academic magnet school meaning they focus on academics, have strict entry policies, must maintain 3.5 GPA, etc.
[Nexus 7 General] :
WHATTTTTT!

I ordered my 16GB on the 1st in the UK

This is ****ed up!

Well one mate,hope you enjoy it
[Nexus 7 General] nikkofox:
Hello all, another UK user here. Just received the shipping email for my 16gb Nexus.
[Nexus 7 General] Dethzilla:
That's pretty cool.
[Nexus 7 General] lazl0:
It seems Google prioritized the order America then everybody else. Sorry guys.

my other phone is a Nokia n900 maemo
[Nexus 7 General] miles.lynn:
When did you order?
[Nexus 7 General] Logan_M:
GP says it will be delivered in 3-5 bushiness days if you order now, in Canada.
[Nexus 7 General] tommillski:
Anyone else in UK not got a delivery email for their 16gb still?

29th June - 16gb

Boooooooo
[Nexus 7 General] jholt1:
When did you order? Still waiting :( ordered on the 27th haven't got anything
[Nexus 7 General] Core78x:
In the same boat. Ordered on the 27th and nothing at all. Montreal, QC here.
[Nexus 7 General] TheHEFTA:
Try ordering yours at 1AM on the 28th...
[Nexus 7 General] FiveOhFour:
interesting, that seems to be there preferred tactic. Everyone who pre-ordered especially on launch day, im including this pic so you can print it up and stare at it as you are on the phone with google, offer to send it to them when they start feeding you bs. My order was placed on the 11th of july, shipped the very next day on the 12th as far as their records say, shipped just means got a label, and i got it today, 6 days total from start to finish, 2 of which were a weekend

reciept final by

Im seriously considering calling them and saying i see it says it was delivered but there is no package on my doorstep since they didnt require a signature, and let them have fun calling UPS and tracking stuff and seeing how aggrivating it is to not know where your package is, since i will be telling them im going to dispute the charge without having recieved it, and just let them get a feel for it for a couple days at which point ill let them know the package "turned up". What do ya think? they deserve it yea?
[Nexus 7 General] whistlerGreg:
8gb model now showing as 'IN STOCK

Delivered in 3-5 business days. ' in the Canadian play store.
[Nexus 7 General] Tiredad:
Is everybody's (who has one) TNT (uk) tracking number showing nothing on the TNT site?
[Nexus 7 General] dovergeek:
Arggh, now Google changed the wording from "All" to "Most" will ship today. F' THIS. Google, you deserve to be properly embarrassed in blogosphere for this lack of accountability. Engadget, Gizmodo, Verge peeps, quit sucking up and report this **** already. DAMN!!

Ordered on June 27th and I can't even cancel my damn order to go to my local Staples (which has 4) to buy one.

I am seriously considering to just wait for what Apple comes out with. This has left a sour taste in my mouth.
[Nexus 7 General] sjruk:
ordered on the 5th and nothing so bought from PC World today I've been given a tracking number for delivery tomorrow
[Nexus 7 General] Morningstar132:
Me.
[Nexus 7 General] jotei66:
Yep ordered 27th june, no delivery notification as yet - you aint alone. :)
[Nexus 7 General] limbonik:
Still haven't heard a thing about my order yet and I'm in America.
[Nexus 7 General] fakker:
Hold my hand, I ordered on the 27th...
[Nexus 7 General] gr0wlithee:
Ugh I ordered the 4th and still nothing :/ Why is Google going backwards?
[Nexus 7 General] snarfington:
Right here. Ordered 27th at 8pm UTC+1. Getting tired of waiting around when people who ordered last week know more than I do.
[Nexus 7 General] zookeeperme:
There was a guy on here or Mobile Syrup earlier who said he'd received shipping notice for his 8GB.

I personally am still waiting to hear anything about my 2x 16GBs that I ordered on the afternoon of the 27th.
[Nexus 7 General] FiveOhFour:
My email came through at 245 am friday night, saturday morning
[Nexus 7 General] darkamikaze:
I'm from the U.S. California to be exact. 16GB, with case 27th. Haven't heard squat either. Pretty sure some canadians didn't get any movement until recently as well.
[Nexus 7 General] gbroon:
Not got mine yet ordered 3/7 for 16gb. Normally I would expect you would get 1 before me but that logic doesn't seem to apply.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
[Nexus 7 General] mikereidis:
Maybe they "deserve it" but it's just asking for trouble.

It could be considered fraud and in theory it might be an arrest-able offense.
[Nexus 7 General] fatimusprime:
Naaahhhhh, cuz then you would simply be a liar. :angel:
[Nexus 7 General] Jay_uk1185:
I ordered the 16gb on the 29th and I too have received nothing aside from the new charge to my Visa and the order has moved to the top of my Google Play Store history (quoting the cost in dollars?!)

I am getting myself really worked up about this now and I want it so bad! My 1st Gen iPad is just about ready to get thrown out of a window for being too heavy, too big and far, far too slow!

Really hoping for a shipping comfirnation through the night tonight so I have some hope of a delivery tomorrow!

Jay
[Nexus 7 General] :
If that is real, what the absolute **** are Google playing at? I ordered a 16GB a week before you.
[Nexus 7 General] mikereidis:
The Canada specific thread is easier to follow: http://xdaforums.com/showthread.php?p=28918369#post28918369
[Nexus 7 General] lanwarrior:
This is getting more and more interesting...

NOW, if I login to my Wallet Account, there is NO OPTION to call Google to inquire about the order. I never called them before, only send them email (but they never responded). So now is the 17th and Google will no longer ALLOW me to contact them?

My order details:

- Order date: July 2nd

- Order: N7 and power supply

- Credit card: pre-authorization since July 2nd, never dropped off

Can anyone who still waiting for email confirmation, login to your Google Wallet account and click "Contact Google" and see if you can even call them anymore?

BTW, the phone number listed in the email Google sent when I placed the order does NOT work:

Contact Google Play or call 1-855-83-NEXUS (1-855-836-3987).
[Nexus 7 General] Morningstar132:
Engadget has covered the change in language, but only as un update.
[Nexus 7 General] vidanay:
Me neither.
[Nexus 7 General] pnnorth:
Same here - there is no use looking in any logic for their method of allocating units to customers.
[Nexus 7 General] Alien---x:
Good to know. They have them and a bunch. Problem is that I cannot get through Google to cancel. I do not want to commit to one at Sam's without cancelling my first order. I do not have a spare 300 bucks. Stupid Google this is my first and last order. From now on I will wait for a store. They dropped the ball on this one.
[Nexus 7 General] SupaDupaFly24:
UPS just dropped off my Nexus 7!!! I am so excited!!!
[Nexus 7 General] towelieee22:
The N7 website now says IN STOCK for 8gb and that it will be delivered in 3-5 days. The 16gb still says 3-4 weeks
[Nexus 7 General] foxorroxors:
dude exactly the same except two 16gb my iconia is about to meet a massive **** while looking at Google.com
[Nexus 7 General] gbroon:
Suppose he should be ok if after a few days he suddenly finds it behind the bins or claims a neighbour handed it in or something.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
[Nexus 7 General] jacoz:
Well it is for real, check the screen grab in my previous post. I know it is not fair but there seems to be no logic to this, especially the fact I only ordered mine Thursday...
[Nexus 7 General] vidanay:
I can confirm...I was just on that page a couple hours ago to look up the number, and now it is no longer present (as you describe).
[Nexus 7 General] ddialogue:
Yes, the option is now gone.
[Nexus 7 General] galaxyjeff:
I think I'll stay away from the Google play store for devices from now on unless it's something not preordered.They don't seem to be that much able to handle things like a normal retailer and their customer service is lousy. Tomorrow the hold on my debit card will be off for the Nexus 7 and I'm thinking about withdrawing money so they can't charge it and ship it to me whenever they get around to it which my guess is would be Friday when it's too late to get it this week. I can probably get one from Staples or just not get one at all. I'll chalk this up as a bad experience. :mad:
[Nexus 7 General] SoldierOfCatan:
I've reported.