yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Morningstar132:
Not yet they haven't, I ordered the 16gb in the UK on the 27th and haven't had an email yet.
[Nexus 7 General] clintkev251:
I had the exact conversation, I also ordered a 16g on the fourth with no accessories. The rep I talked to said he had also ordered one on the fourth and he said that he didn't want to provide me with a specific time in case it changes but that it should be "very soon"
[Nexus 7 General] Jonnyn93:
laughing at the fact the reps say they're shipping out on Friday but obviously people are getting their emails tonight, shows how much they actually know. hope my email comes tonight.
[Nexus 7 General] stejc:
16 or 8GB? I ordered 8 minutes before you and still nothing for me.
[Nexus 7 General] thugjedi:
Same boat I have been on hold with them for almost 30mins waiting and sent 3 emails and have no charge or update on anything.

I'm in Pennsylvania
[Nexus 7 General] bigbade:
im in the same boat except i ordered on the 6th still no movement on order charge or email
[Nexus 7 General] short/y:
I'm in San Jose/Sunnyvale/Silly-con Valley. PM if you like.
[Nexus 7 General] jeepinmike:
While I can understand your livid, and am not discounting your feelings one bit, you need to realize that there are still people that ordered almost a week in advance that have no updates.

No offense, I am just getting tired of this whole fiasco!
[Nexus 7 General] tdoyle:
Nothing yet here in LA, waiting anxiously at my door for the tablet
[Nexus 7 General] IwakuraKaitou:
Seriously,

Has anyone gotten their Nexus yet without having gotten a tracking number or confirmation email?
[Nexus 7 General] morpheu2006:
Same thing for me. Ordered on july 10th from Montreal. My card has not be charged and i have no info since :(
[Nexus 7 General] TepidMarinara:
Finally some further progress.

After ordering the 16Gb what seems like an age ago (29th) I've just received the email with shipping confirmation/TNT tracking #.

Let's see how long it takes them to get it this far up the country though.
[Nexus 7 General] phatdub:
UPS Just dropped mine off, damn box is hard to open
[Nexus 7 General] thugjedi:
I get it I was cool with it I was gonna wait it out but I still have no movement and just got a call from my brother who ordered on the 13th and his came this morning so and I have also tried to contact them with no response. I was all last week and this weekend wondering why everyone in this thread was so pissed but now I understand.
[Nexus 7 General] svzurich:
I got disconnected while on hold. Tried their contact number and it says it is not accepting calls. Can't use the Click 2 Call page now because "Call Me" is grayed out.

"Ships in 2-3 Weeks" is what it said when I ordered on the 27th. Tomorrow completes 3 weeks. It is an understatement to say that I am severely annoyed with Google right now.
[Nexus 7 General] StyleNSkillz:
Oh how I envy you, UPS must be taking there sweet time it was sent out at like 6 am and still nothing 4 pm here. I just want my tablet. :crying:
[Nexus 7 General] jtc42:
Okay NOW I feel left out. Ordered 2x 16GB Nexus 7 on the 28th and still have heard nothing. Most definitely not cool :(
[Nexus 7 General] cookiezulu:
update to post #14638

As an update, just received the following email from Google:

Hi,

Thank you for the note; I can totally understand the frustration, and I

can say with 100% honesty that we're working through cases as quickly as

we can to supply the demand for this product and to help every customer as

effectively as possible.

I am unsure at this time when you will likely get the device, but we have

contacted our distributor partner in the UK to escalate this case. They

just responded a bit ago indicating they would review the order first

thing UK time in the morning with the courier and inform us. When we hear

back we will let you know as soon as possible. I am hoping we can get this

resolved quickly to get your your Nexus 7.

Regards,

The Google Play Team

and the TNT tracking says:

17 Jul 2012	20:51:56	PARK ROYAL	Shipment held in warehouse. Follow up actions underway

17 Jul 2012	14:11:41	PARK ROYAL	Shipment delivery address unknown, recovery actions underway.

17 Jul 2012	07:51:25	PARK ROYAL	Out for delivery.

17 Jul 2012	03:07:54	PARK ROYAL	Shipment received at destination depot.

It almost feels like they didn't think the device was going to be this popular (beats me why wouldn't they though). If this is the case Serghei & Co should do some corporate soul searching to understand why didn't they believe more in the product to understand it will be popular as hell and why didn't they know the (Android) tablet market better to realise how popular it will be and how can they be so primitive in terms of logistics and customer service?

Why did they know so well what people wanted in a search engine way back in the 90's but can't seem to know now when it's so plain obvious?
[Nexus 7 General] veryjiggy:
Is there anyone in the UK who ordered an 8gb model and hasn't had ANY movement anywhere? i.e. No payment taken, no bumping to the top of the list in the play store, and obviously no shipping info?
[Nexus 7 General] BaconStep:
infractions for everyone!

also the nexus 7 is fast
[Nexus 7 General] vossitch:
Email came in at 10.30,so I think they are working late, or emails are delayed.

Cheers
[Nexus 7 General] juanzr1:
Damn ups :banghead:
[Nexus 7 General] JaZart:
Nothing still

Seruoisly??? :banghead:
[Nexus 7 General] TheHEFTA:
In 2 hours completes the 3 weeks.

Phoned Google again, as I still haven't heard anything from them apart from when I've had to phone them to get very vague information. I should be getting my shipping refunded (probably not.) Just got sent this.
[Nexus 7 General] woundedworld:
It seems like they just forgot about the early orders and are more concerned with sending out orders that were just placed. It is odd as I ordered on the 6th and have received not one word. Disheartening really.
[Nexus 7 General] towelieee22:
I have a question for you guys. I tried to call the nexus number (1-855-836-3987) on my land line and it would not go through I then called from my cell and it went through any clue why? i tried re-entering the number several times

PS wheres my F****** tablet
[Nexus 7 General] FlareHeart:
It's like they were stacked up as they were ordered. I ordered day one and my last initial is a W. I'll be lucky if I get mine before Christmas at this rate. :crying:
[Nexus 7 General] James-NC:
Well mine is here and it is pretty cool. Almost makes me forget about all the waiting....Amost.:o

Hope you guys get yours soon!
[Nexus 7 General] trebor27:
Just got my TNT shipping info but there doesn't seem to be much happening with the reference number.

UK 27/6

16gb no accessories
[Nexus 7 General] qpqpqp:
My order is out for delivery today. I hope the UPS guy show up here soon.
[Nexus 7 General] alexjzim:
ordered 6/27

16gb with case

called the phone line, after being on hold for an hour, they said it would ship tomorrow, and that the case delayed it.

no other info or upates, everything still reads 6/27

feelsbadman
[Nexus 7 General] brizey:
And done. Now I just need to charge it up and root it, lol.
[Nexus 7 General] RBFesquire:
If my order isn't shipped by friday google, I am using Bing from then on... you heard me! BING!
[Nexus 7 General] LonPete67:
Steady on!
[Nexus 7 General] woundedworld:
I just wish they would update the status of the order. After the initial holding of my funds, it returned to normal and have not been charged or emailed or anything. Sucks, Staples will have them tomorrow and i will go there and sell mine when and if I receive it.
[Nexus 7 General] staplebox:
UPS.com says my N7 was on the truck for delivery (in the next town over ~2 miles away) at 7am (11 hours ago) scheduled to be delivered today. Just got home and no box.

Google and UPS seem determined to piss me off right to the bitter end.
[Nexus 7 General] mikesm1234:
Finally

ordered on 6-27 16gig with case, they finally withdrew funds from my bank today. I'm waiting for the shipped email any time now.
[Nexus 7 General] budde2:
Well I read somewhere in a past post that someone wanted to know what JB vs was on the N7 and it 4.1 not 4.1.1 if that's any help o and its worth the wait guys and girls trust me have had mine witch I ordered from play store and I love it I can't believe it only coast 250 for it amazing good job Google and asus

Sent from my Nexus 7 using Xparent SkyBlue Tapatalk 2
[Nexus 7 General] tech_abbz:
you wouldn't last a day on bing lol, it's terrible... and i mean it, it's so bad that it made me like the amazing spiderman a little less when i saw peter parker using bing, the boy is a genius and yet he uses a crappy search engine
[Nexus 7 General] californiarailroader:
UPS just dropped mine off, at 3:10 PM PDT here in Redwood Valley in Northwestern California, woo hoo!
[Nexus 7 General] jtc42:
.... That's heavy. Might have to agree though :eek:
[Nexus 7 General] RBFesquire:
http://www.youtube.com/watch?v=6-F2HKLzB6c
[Nexus 7 General] OriginalBilly:
My N7 has shipped woop woop. :D

Just got email two minutes ago.

UK, 8GB no accessories and ordered 11/7.

Good luck to everyone else still waiting for a email.
[Nexus 7 General] garryknight:
16 GB ordered 28 June 12:57 am in UK; shipping email with TNT tracking order received tonight from Google Commerce Ltd, some time between 10 and 11 pm. Visa debit card also charged.

It's Tuesday night here and Google quotes 2-day shipping so I'm expecting the tablet to arrive Friday latest. Wouldn't hurt if it arrived tomorrow, though :)

Just confirming to other UKers that the Nexus 7 is, indeed, shipping here.
[Nexus 7 General] svzurich:
Just sent them a second email, pointing out that I now want an answer to my previous email from the day before regarding why early orders are being ignored while new orders are being shipped. Think I will spam them an email every day worded similarly until I get a response/update.
[Nexus 7 General] bleclair:
Leave him alone... He probably pre-ordered his Nexus 7 on the 27th and Google keeps f'ing with him. :D
[Nexus 7 General] yarseyah:
Nothing shown up on my c/c yet, got the shipping email just before 8pm. Available balance is exactly 16GB+postage down on credit-limit - but has been for a couple of days.
[Nexus 7 General] Jonnyn93:
Hoping to wake up tomorrow with a shiny new inbox telling me my nexus 7 will be here in about 2 hours.
[Nexus 7 General] jotei66:
Just a quick one before I go to bed. I have just come off the phone to Google. I called them to claim my delivery charges back.

Initially spoke to Ben, who I politely explained that there was nothing he could do for me and could I speak to his Supervisor. Gwen, a very friendly lady. After explaining my situation, how I feel this whole process has been so badly organised and that fact I could probably of bought a Nexus 7 minus any delivery charges I simply was not happy and wanted a full refund of my delivery costs.

No way, she would budge. I stressed to her that what incentive has Google actually given me buying direct from them. Nothing at all, apart from the added stress and inconvenience and lack of communication. She went on blah blah blah about how Google believe is excellent Customer Care etc.. I disagreed and asked her to show me some customer care. After bleeting on about how I have always used Google and I am also a member of the Consumer Action Group here in the UK, my negative experience would be passed to fellow members and I would never use Google to buy hardware items again.

She put me on hold and checked my orders (two 16GB on order) she came back and said one had been despatched and should be with you tomm / laatest Friday (Yes I had been told that on previous call.. (no despatch email etc though) and the other slight "delay" but no valid explanation as to why (Yet money taken for handset for it? ::eek:

I had lost the wil to live by now and as she was such a nice lady (I found it hard to actually get cross with her..) I simply said look Gwen, lets agree to disagree, the experience has been appauling and I will just refuse delivery and go elsewhere, am happy to cut my nose to spite my face, I had just enough. She then agreed she could "refund" 1 tablet so I could buy from the stores, which I thought was perfectly reasonable.

Upon asking how long will the funds take to transfer, she says it varies could be 24 hrs or 3 days it really depends, I thanked her for the offer (after all it was reasonable) but said just leave it as it is, I really just didnt want them messing with my card details and god knows what will happen to my pending delivery if they messed that up. I have an email to complete to offer my full feedback and dissatisfaction (which supposedly is passed to Senior Management)

Within the time of me coming of phone ....

(1) Shipping Email arrives

(2) Payment Update Email (??? baffled what that is as they have taken my payments already...:eek:

I DID seriously feel sorry for Gwen as she was lovable and helpful, and sounded very very tired...

Very strange how these emails pop in my box after a long discussion with a Supervisor....

ah well, sorry for long post guys... it "may" help others... (yeah and for you UK lot throw in ya a member of Consumer Action Group (I actually am.. but hell they dont know who is and isnt..lol) quick hot drink and off to my bed.....
[Nexus 7 General] Solange82200:
I knew it. Everyone was told yesterday they would all go out today for US, tomorrow for everywhere else. I said that means nothing, they'll just change it again tomorrow on a whim. Sure enough, now it's Friday at the latest. This is such bulls!it!!!
[Nexus 7 General] stejc:
Lucky you. I ordered the same on the 27th and nothing yet from Google! On hold to speak to them now to find out WTF is happening!
[Nexus 7 General] Morningstar132:
Seriously, between Moto and Google, I'm starting to think the Apple tax may not be a bad thing in 18 months time when my phone contract comes up for renewal.

I never thought I could say that...
[Nexus 7 General] link12245:
Got mine today, ordered on the 2nd! It's pretty awesome, worth the wait.
[Nexus 7 General] bleclair:
AH! It's the Curse of 27... :)

http://en.wikipedia.org/wiki/27_Club
[Nexus 7 General] entreri_21:
Ordered 6/27 with 16gb and case and my bank account just got charged and my order was updated to today's date on the Play Store.

Hopefully I'll be receiving my shipping email sometime today/tonight. :good::fingers-crossed:

Oh, and I'm in the US (Florida to be exact).
[Nexus 7 General] OriginalBilly:
It is total sh*t how people who ordered before me are getting their orders shipped after me. sorry for queue jumping but blame Google lol. fingers crossed for you mate.
[Nexus 7 General] gbroon:
Nah you won't do it, its like when you have a bad hangover and vow never again, it never sticks.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
[Nexus 7 General] veryjiggy:
Wow.

Were you charged yesterday, and did it bump up to the top in your Play Store yesterday?
[Nexus 7 General] jtc42:
Now THIS worries me, I also ordered two. One mine and one my GFs. Naturally since it was a Birthday gift, I'll have to give her the ones that arrives first if one is delayed. I will cry every time she uses it around me. Not cool, Google. Not cool.
[Nexus 7 General] Metallice:
7/5, 16GB, USA, no accessories, still nothing... no movement in play, no charge, no email.

Something Google. Give me some indication that you know my order exists.

Horrible customer relations. I would assume rule 1 of customer service is don't pretend the customer doesn't exist.
[Nexus 7 General] luck.:
Finally!

Woot! Looks like Google has finally charged my credit card and my order moved to the top on my account on Google Play.

Waiting anxiously for an email from Google now.

Ordered on June 27th. 16GB w/ Case in US.
[Nexus 7 General] brizey:
BROWN.

The back is brown, not black, by the way. It even says brown on the sticker on the box. And I am not even an Canadian.
[Nexus 7 General] OriginalBilly:
No.

The hold on the money came off yesterday. I only had enough money in my account to cover the N& and even though I have my email and tracking number, the money is still in my account.

I am worried about that but I hope it all goes through fine.
[Nexus 7 General] thisisjjd:
Ordered before Jun 27th keynote, still haven't heard anything

I ordered my 16GB Nexus 7 before the Jun 27th keynote started and despite having ordered with no accessories, and despite being one of the first to order, I haven't heard anything from Google about my order status. The Play Store order status remains "Your order has been sent to Google Inc.." with no update since Jun 27th.

I just spent an hour on the phone and the Play Store specialist who had nothing to say beyond "We're trying to fulfill orders as quickly as possible." They were not able to explain why so many others who ordered after me have received their tablets and I haven't received any information whatsoever.

I'm in the US.

Unbelievable.
[Nexus 7 General] Shahpur.Azizpour:
Man this whole Google conspiracy theories are more than the rumors about the notorious BIG and 2pac killings combined ...
[Nexus 7 General] casbar12:
Just got charged. Finally!! What a relief.
[Nexus 7 General] Thebeast715:
16GB Nexus 7 ordered on the 30th, in my hand today! Finally the wait is over and I must say this tablet is very nice o far. To all the butt hurt people, it's going to be alright. It was just a purchase that took longer to ship than expected.

If you are worried about the 14 bucks for shipping the 25 dollar play credit plus the 10 dollar wallet credit make up for it. Even with he delay I consider this a positive transaction and I would buy from Google again.

Before anyone says it I do not work for Google and most likely never will.
[Nexus 7 General] Metallice:
Wow. That's terrible. I can't even understand how Google messed this up so badly. Almost makes me feel bad for complaining when I ordered the same thing on the 5th.

Almost.
[Nexus 7 General] Morningstar132:
Can't remember the last time I had a drink after I vowed not to do it again. At this rate I'll hit critical mass by Thursday, ignore the delivery and see what comes of the mini iPad. That should get me in such a mood that I'll never be back to android.
[Nexus 7 General] Nordendorf:
just checked staples for the heck of it. Online says: "In store only special order"

checked store locator... only carried at one staples within 100 miles... oh well (SF bay area)

an acquaintance that ordered thursday just got his today. It was hard to be happy for him. Oh google...what have you done
[Nexus 7 General] gbroon:
Conspiracy theories are more fun than facts, not that we actually have any facts anyway.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
[Nexus 7 General] jotei66:
Its kinda appualing to think you have to make a big stink (and its honestly not in my nature anyway..) to actually get anything done, I just got sick of my poor wife calling them, so I spoke to them. sod em!!
[Nexus 7 General] jycas:
Finally I got my CC charged a few minutes ago and my N7 + Case got moved to the top in Google Play Account!!!!!!!! Hopefully I get it delivered tomorrow. Waiting...!
[Nexus 7 General] djkinetic:
so the 8gb is showing up in stock 3-5 days ship time on the play store...16 gb seems to be delayed tho 3-4 wks..
[Nexus 7 General] Consolenomad:
I'm still in the running to be one of the last USA orders on the 27th to get fulfilled.

Ordered a 16G, case, and charger as soon as order-ability went live on the 27th. To date I have seen no activity in response - no changes in my Google Play orders, Google Wallet, no emails, no charges on my credit card. I've spoken with Google twice, and received false assurances about shipping (on Saturday they told me Monday).

I'm really disappointed in how they handled communications on these fulfillment delays. All that said, I don't "hate" Google for this. They are relatively new to the distribution of physical goods on this scale - I hope they'll handle it better next time.

I did manage to pick a new N7 up today at Staples, and I'm loving it.
[Nexus 7 General] Darkman:
Any one know when the Galaxy 7 comes too europe?
[Nexus 7 General] Napalm_Joe:
Just got charged!

16GB

July 3rd

Colorado, USA
[Nexus 7 General] dazzer1975:
Ordered on the 29th, still nothing at all from google in way of email replies or shipping notifications.

Shocking fiasco from this company.
[Nexus 7 General] Solange82200:
Its easy to say when you got yours already. That means you were charged and had a shipping notification days ago. Keep in mind many of us have seen nothing all these days, in the meantime reading day in and day out how people are walking into stores with no problem picking them up, not to mention ordered them on whim a three days ago from the Google store and having it in their hands. I have never heard of or experienced a launch handled as absurdly as this. I was pretty annoyed yesterday, but today with the business day being over and still nothing, it is only getting worse...
[Nexus 7 General] rj7766:
Just to give hope to others.....

I ordered on the 28th ,,, 16GB and case..... money just came out of my account.. so i hope that means shipping today
[Nexus 7 General] towelieee22:
I ordered the 16gb here in NY on 7/5.

Just got off the phone with CS they said that my N7 would ship out by the end of the day Thursday and that it was upgraded to overnight and that the latest I would receive it would be end of the day Friday. I just hope this sucktard wasn't just bs-ing me cause he sounded like an idiot. He also denied that any orders placed after the 11th were already delivered. I asked him about how the website said all us orders would be shipped by the end of today and now they are saying end of Thursday and he had no response.

I think 15 dollars additional play credit would make up for all this ridiculousness.
[Nexus 7 General] crazycd1:
Well I ordered on the 27th originality but canceled my order to add a case, new order was on the 3rd for 16gb w/ case. Still nothing, so I went to local staples and they had 5! So I picked one up. Kinda depressing I got it there before the pre-orders even went out but oh well I have one. Now I gotta decide what to do with the one I pre-ordered once it comes, I know I want the case for this one.
[Nexus 7 General] pnnorth:
Calling it a day. Good to see some UK orders coming through now. Mine from the 27th is still in limbo though.

Google, TNT & computer 2000... you really are a bunch of useless cretins.
[Nexus 7 General] fishingfon:
It is 8:40am Wednesday morning, and I haven't received or heard anything :'(

Should j ring google? Or wait till the end of the day and phone them?

Cheers

Corey
[Nexus 7 General] drpepe:
UK, 16gb, ordered 10/7/12, no accessories.

so my cc had a ~£210 payment pending this morning (how long it was there , i don't know) which has disappeared in the last hour or so...

can someone who has kept up with this gargantuan thread tell me if this is a positive sign????
[Nexus 7 General] Saffy SP:
Hi, I've been reading this thread for what seems like several million days now.

Just thought I'd let the UK people in particular know that an hour ago I got a shipping email from Google Play for my 16GB (no case) ordered on the 28th !!!

Hurrah :D
[Nexus 7 General] StyleNSkillz:
Haha ups truck just showed up this better b it :D
[Nexus 7 General] vkapadia:
Techincally the business day isn't over yet. It's only 3:42 on the West Coast.

But yea, I still haven't heard a single word from Google about anything, not even a card charge.

______

Ordered on July 6, 9:20AM Pacific, 16GB, no case.

Still nothing. No email, credit charge/hold, play store update or wallet update. Nothing.
[Nexus 7 General] Metallice:
Google only made things worse by saying US orders would be out by today. I was reassuring myself that I would at least see an email by Tuesday. But now... I'm legitimately pissed.