yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] cse2k:
Anyone knows if the oxford street london currys has stock for it now?
[Nexus 7 General] vossitch:
Arghhhh, just did a refresh on my TNT consignment, noticed it had a new message:

Shipment delivery address unknown, recovery actions underway.

Rang them up and for some reason they only have the first line of my address!!! It's correct on the email from Google, and the Play store so somethings gone screwy, no I'll have to wait and see if they'll re-delivery today or I have to wait until tomorrow.
[Nexus 7 General] ebwibble:
No, mine was 8 and worked fine
[Nexus 7 General] Rueben_:
thanks tried them all but know luck lol
[Nexus 7 General] straxusii:
Yes! now you mention it not only does mine have Gordon House as the first line of my address they also then only add my House name and town, post code. The address didnt have my street!

What a total balls up, not only have the pre orders been messed up, when they actually get sent the address label is wrong!

To clarify this is UK/TNT
[Nexus 7 General] Arthur Hucksake:
Created a Google+ circle called "Nexus 7 - Why Are Google So F'ing Incompetent?" if any of you UK folks care to join?

Not entirely sure how I would get you folks across into it though, to then share it. Because like most things Google, G+ is a cluster****.
[Nexus 7 General] black_lightning:
Did you email them initially?

Is there an email address you contacted them on, if not what was the email address they sent that with?
[Nexus 7 General] Whitlock:
With you there UK 16GB pre-ordered 28 June 2012 06:03:49 charge has been on CC as pending since the 16th June when My order in Playstore updated to completed however when you click the info link and go to my wallet no change there at all still sat at sent to google. I've not had one of the apology emails and will be seriously peeved if it Googles statement "All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST)." is correct Shipping on the 20th is in no way shape or form

1) with in 2-3 weeks of my original pre-order date

2) Mid June

If the word coming out of PC-World is correct then in fact I will be better off going into a store tomorrow and picking one up! Unfortunately my leave will finish tomorrow and I'm back at work so wont be able to do this.

In the grand scheme of things this doesn't really matter, I'm far more annoyed with the NHS for cancelling my daughters surgery on Monday after I'd taken leave and made arrangements to ensure my son was taken care of for the last 3 days meaning we are going to have to go through this all over again. Compare that with Google failing to deliver when they said they would and being unable to prioritise shipping in a first in first out basis <<< Cancelled Surgery at last minute with an explanation of no beds now being available
[Nexus 7 General] charlesky:
So basically you're saying they should just refund us all the $14/£9 shipping fee they charged and write it off as a lesson well-learned?

OK, I could agree with that.
[Nexus 7 General] vossitch:
I know, very frustrating to be soooo close, yet sooo far away! Have to ring back in 10 mins to see if the driver is going to come back today or not, otherwise I could go pick it up tonight or wait until tomorrow.
[Nexus 7 General] Jordanooo:
I sent an 'order status request' through google wallet

The link they provided has good info on it actually, check it out:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

:fingers-crossed:
[Nexus 7 General] iucidium:
0800 328 6081

Sent from the Phantom Zone
[Nexus 7 General] snarfington:
Utterly amazed that the UK distributor can mess up so badly. Being so quiet about everything, then labelling packages wrong and then either sending packages to the wrong depot or giving out tracking without shipping them at all! I'd call up and ask for a shipping refund but the godawful customer service line would keep me on hold for an hour and then doubtless be of no help at all.
[Nexus 7 General] straxusii:
Pick it up! Then at least you know the delivery is in the hands of someone competent :D (To be fair this isn't TNT's fault I guess, they must have been supplied wrong addresses by Google)
[Nexus 7 General] aindow:
As long as TNT go off the house number and postcode instead of the incorrect street name on the shipping labels, surely the order will still arrive OK. My order is tracking as being out for delivery from the TNT Preston depot, about 1 mile from my house. :)
[Nexus 7 General] straxusii:
Unfortunately the house number on all of them is "Gordon House", followed one line down by your real house number/name and no sign of your street name.

The postcode is present though.
[Nexus 7 General] vossitch:
Yeah I'll see what happens, it's a 45min journey on public transport and apparently it can only be between 7 & 10... will decide later!

(No it's not TNT's fault, either the way Google sent the addresses or the way this other crowd who distributed received / printed it and the rest of the address is still flying around the internet somewhere)
[Nexus 7 General] gyaku_zuki:
I got the 'shipped' email at 6am this morning. Nothing yet on tracker.

Just off the phone with TNT, lovely lady explained A LOT:

She told me first that my package isn't yet in their system, disappointing but sure. She told me that there has been a delay at their end due to Computer2000, which are the ones handling the passing of the item to TNT. When they sent through their electronic data on the packages, the FIRST ADDRESS line of EVERY package was replaced with 'Gordon House', which she described as 'causing a nightmare for TNT logistics'.

She further informed me that my package is likely in ones given a 'short stay' by Computer2000, so that the data will be properly transmitted with proper address information, and is therefore unlikely to come today, but if picked up today will come tomorrow for sure as the shipping is all 24 hour for Google orders. There's clearly been some communication between TNT and Google on this, as she told me "Although I can't give you more information on your package, you can call Google and they might be able to tell you more."

Very interesting conversation. SO, at least in part, some blame for the shipping is with Computer2000.
[Nexus 7 General] kalinf:
So are we suspecting that the UK distributor has made a mail merge mess with the addresses? Maybe they've also ordered by Surname rather than on order date...

16 GB UK 28 Jun (One of the forgotten)
[Nexus 7 General] beanfarmer:
Mine arrived when I was on the phone with my gf gunna go home at lunch and pick it up in work ATM
[Nexus 7 General] AndroidAlistair:
Anyone is Scotland got theirs?
[Nexus 7 General] vossitch:
All smiles here now, the N7 is in the house!!!

All the address has is my name, flat number, suburb and post code, they should have been able to figure it out from that, but I'm just happy the guy came back!

Excuse me while I go play :-D
[Nexus 7 General] aliburns:
16Gb 27/6 UK

I'm heading off to the Gordon House Surgery in Ealing, reckon they will have an entire skip full of Nexus 7s by the end of today.
[Nexus 7 General] EVIL JIMMY:
Enjoy it buddy! Hopefully the rest of us can join you soon!
[Nexus 7 General] jtc42:
Thanks for the tip. I'm comforting myself by telling myself that mine hasn't been shipped because they're fixing the address issue. Hopefully I'm right....
[Nexus 7 General] straxusii:
dupe
[Nexus 7 General] Rueben_:
SO I phoned TNT and they said that my tracking number is not a TNT tracking number and that my Name is not on their system, so who the hell has my package?
[Nexus 7 General] straxusii:
Here's what my label looks like:
[Nexus 7 General] EVIL JIMMY:
Excuse me while I rename my house "Gordon House"...... ;)
[Nexus 7 General] pnnorth:
I suggest that we all put a name plaque outside our houses with 'Gordon House' on it - you may actually end up with more than one N7.
[Nexus 7 General] straxusii:
Unless word has got to the drivers what is 100% guaranteed to happen is if there is a Gordon House in your post code they will be getting the delivery.

:-(
[Nexus 7 General] hogreb:
Mine got delivered at 11:00 in Preston,

now just wait for the forwarding service to ship it to the netherlands :P
[Nexus 7 General] xilefian:
What is the first letter of the names and surnames of those that received their devices already?

It really does look like a mail merge fail looking at this Gordon House business and seemingly random distributions...

My first name starts with F and my last name with J, still no email

- 16GB UK 27th
[Nexus 7 General] TepidMarinara:
Not yet, but allegedly it's "out for delivery" today. We'll see.
[Nexus 7 General] tezoide:
Same here... Got my shipping email at around 6am but the consignment number from TNT comes back as "not found". Strange...
[Nexus 7 General] Rueben_:
Is it 8 digits?

Google needs a bigger call centre with more "specialists" lol

Im calling Google now to give them a piece of my mind grgrr
[Nexus 7 General] xilefian:
Call Google!
[Nexus 7 General] jonohanson:
First name J

Surname H

Ordered 29th

Charged but nothing else
[Nexus 7 General] straxusii:
M J
[Nexus 7 General] mrtechno1999:
Try putting your number in "TRACK PACKAGE" on http://www.tnt.com/express/en_gb/site/home.html, you might be searching for a consignment using a reference number (or vice versa?)
[Nexus 7 General] gyaku_zuki:
Same with mine, see my post about my conversation with TNT. Suffice to say, it would seem the reason is they haven't been picked up / entered their distribution system yet. Likely due to this 'Gordon House' business in everyone's addresses.
[Nexus 7 General] :
:(

Your order has been shipped!

Google Commerce Ltd shipped your order. Have questions? Contact Google Commerce Ltd.

18 Jul

Google Commerce Ltd charged your VISA xxx-0066 for £168.99. "GOOGLE *Google Play" will appear on your billing statement.

18 Jul

Google Commerce Ltd shipped your order.

Track TNT package No. 52292128

6 Jul

Google Commerce Ltd received your order.

6 Jul

You placed an order with Google Commerce Ltd on 6 Jul. Google Wallet sent a copy of this receipt to roman87626@gmail.com

I'm trying to track my order status and all i'm getting is this:

"error

No consignments matched your search criteria."

Order number / 52292128

Does that mean it's not set off or something?
[Nexus 7 General] xilefian:
Have you received your or not?

If not, then already the H and J section of the alphabet is looking left out lol
[Nexus 7 General] EVIL JIMMY:
Tracking link can take a while to go live, just sit tight! :)
[Nexus 7 General] fakker:
Don't worry, I'm in the same boat as you... I called yesterday and they said there was an issue with my bank account (lies, as i have the preauth, it feels like since 27th). I haven't had a call about some 'odd' purchase to verify like some people have mentioned. I used a debit card, with Nationwide - not sure if this has anything to do with it? My mum is a branch manager and she said she can see the preauth from Google - so i have no idea what is really going on as they haven't even sent me the e-mail others have had about shipping on the 20th or whatever.

I've resorted to doing this: http://twitpic.com/a8x7mm
[Nexus 7 General] jankko:
Order placed on 29th for 16GB version in the UK, no e-mail whatsoever yet. How can I cancel my order? I'm quite fed up with Google at the moment and am thinking about buying an Apple product instead. One thing is for sure, I won't be ordering anything physical from the Play store anymore.
[Nexus 7 General] gyaku_zuki:
That's perhaps the case o.O as I have yet to receive, and I am M L

Alphabetical distribution? Might make sense if they just grabbed the order list, which was sorted by name not order time, and are working through it?
[Nexus 7 General] :
Thanks :)

Containing excitement for box opening :D:D:D
[Nexus 7 General] kalinf:
A S

and nada so far.
[Nexus 7 General] aberlourj:
It's definitely not alphabetical.

Sent from my Galaxy Nexus
[Nexus 7 General] straxusii:
M J, 8 GB, received today
[Nexus 7 General] charlesky:
:laugh::crying:

This is one of those times when you have to start laughing to stop yourself breaking down in tears. The catalog of screwups on this launch is reaching epic proportions.
[Nexus 7 General] EVIL JIMMY:
Heard it's a toughie, make sure you're ready ;)

I'm containing my excitement for when I get an email saying it's on its way!
[Nexus 7 General] TheHEFTA:
Where are the XDA lawyers at, must be something we can do.
[Nexus 7 General] :
Google sent an email, i think this might explain the 16gb version:

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

If you’d like more detailed information on device shipments, please reference our online Help Centre at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.
[Nexus 7 General] Dazzh82:
UK

Ordered 28th June. Got an update on 16th to say my payment was declined and to update my card details. Confirmed they had been updated but no updates on shipping yet.

Anyone else have a similar experience?
[Nexus 7 General] xcandyman:
S H and R H *should* be arriving today
[Nexus 7 General] aberlourj:
Yes. Exactly the same (aside from order date)

Sent from my Galaxy Nexus
[Nexus 7 General] :
Hopefully it won't be too long :good:

They did say they were going to ship by the 20th i think.
[Nexus 7 General] xilefian:
We all got that email, but to confuse matters more, they updated the help webpage to say the 16GB models pre-ordered before the 30th June will be shipped by the 20th, like a few of us here I'm within that band and I've heard nothing.

So we now have an estimation of by the 20th and by the end of next week as well as the mid-July.
[Nexus 7 General] themonkster:
Ordered UK 3rd July.

Sweet FA.

sent from my Atrix using my thumb.
[Nexus 7 General] kumqwat:
I don't believe it. My Nexus has arrived but it's DOA!!!!! :mad::mad::mad::mad:

Switched it on, nothing! Plugged it is, no charging notification, nothing!

Tried the supplied charger on my phone and it works, so it is getting power.
[Nexus 7 General] gobbo:
I was thinking that....two of my colleagues with orders placed after mine both have surnames starting E and F, where as mine and another colleagues with surnames R and T who both ordered on 28th June are yet to ship....
[Nexus 7 General] Northernmost:
Not yet. Got shipping email late last night and it's been sat in Aberdeen since 9am today (18th). there's just the small mater of a 200 mile ferry trip before it gets to me in Shetland. that'll be tomorrow then :)
[Nexus 7 General] Sienna Hanon:
I realize this is probably old news.

Ordred 27th @ 2100 ET (GMT -5): 16gb + case

No activity until yesterday, when I got the form letter from Google.

Woke up this morning with am email from Google saying its been shipped (bothcase and tab). Tracking number shows that the package is already in my state (MD, US). Shipped next day air saver.

*fingers crossed*

Good luck to those still waiting on your tab.
[Nexus 7 General] baggy247:
So I just called TNT and they told me they have nothing coming to my post code at all; looks like my N7 is not even close to arriving.

Ordered 16GB on the 27th in the UK, this is ridiculous.
[Nexus 7 General] mipper100:
How can we find out who at Google is responsible for the UK launch? They need to be fired I would think, poor from start to finish
[Nexus 7 General] shell_c:
Pre-ordered on the 27th through the play store (UK).

Got confirmation that my 16gig nexus 7 is being shipped but yet for TNT to log it into their system. Reading some of the posts and the mess with mailing addresses it doesn't look good.

I think from day1 pre-ordering with google has been a bit of a rollercoaster ride an experience I will not go through again. Despite what happens I will be ordering through retailers in the future and won't be using the play store to order physical items again.

Either way, I suspect the fun is still not over.
[Nexus 7 General] jankko:
Ok. That doesn't make me feel any better. I wonder why I have not received this e-mail?

People at Google Play obviously have no idea how to do business. The thing is, I need the tablet for a trip that starts at 27th and when I ordered, I thought I should pay the extra shipping costs to Google Play (instead of ordering elsewhere) to make sure I get the tablet before that date. Well what do you know, everyone else seems to have their tablets BUT the people who ordered from Google Play.

Nice going, Google. You are very close to loosing a customer for good.
[Nexus 7 General] Dazzh82:
At least I'm not the only one! Proper frustrating, sounds like ours are ready but not been sent!
[Nexus 7 General] black_lightning:
ive been on hold now for 32 mins waiting for a google "specialist"
[Nexus 7 General] dovergeek:
Well, it is amazing what a day makes. My order was billed, emailed and shipped via next day air to me and is only a few 100 miles away this morning. UPS tracking doesn't list a delivery date yet so I keep my fingers crossed that it may be today.

Keep the faith June 27 folks. Your 16GB w/ case ordering nightmare is very close to being over.

The Play Store rep was right when he said all of the UPS stuff including emails, billing, and updates will happen overnight. It did for me.
[Nexus 7 General] tyrannos:
1hr6 here.
[Nexus 7 General] aberlourj:
I knew I was going to have payment problems and called them up, the guy was like "don't worry, payment will go through fine" and I was like "but my new card has a different number". He said he would get a specialist to contact me... nope. Anyhoo card declined new details entered, (no facility to change them BEFORE they charged) and back in limbo. Fun stuff.

Sent from my Galaxy Nexus
[Nexus 7 General] MaxNXS:
I'm one of the "lucky" Canadians who ordered the 16GB model on June 27. I set my shipping address to be at work so there is a good chance I won't be able to decline the package when it ships 2 or 3 (thanks to UPS standard) weeks from now.

Staples and other stores around here are getting the 16GB models almost daily so I am very tempted to get one from them. Since there is no easy way to cancel the preorder other than refusing the package and hope for a refund within 14 days (what a joke), if I remove the CC info from Google Wallet, will that prevent the transaction to go through and cancel the order?
[Nexus 7 General] Evo_Shift:
Finally got shipping confirmation at 2:35 in the morning. Checked ups and my package left ky with next day saver around midnight and arrived in the city next to mine at 5:34 this morning. That was a half hour ago. I wonder what it will do the rest of today since I assume next day saver means I'll get it tomorrow. I suppose it will go from the airport to some hub and sit for 24 hours.
[Nexus 7 General] TepidMarinara:
So apparently I'm not in according to TNT. Funnily enough I could swear I've been here all morning waiting for them.
[Nexus 7 General] apis10:
Same here. No shipping update
[Nexus 7 General] xilefian:
To those who have a tracking number but TNT is saying they have no info about it or your postcode, remember that Computer 2000 is in trouble right now and they are the ones who are slapping the postcodes and tracking numbers on the parcels for TNT.

Computer 2000 have made an error with printing the addresses and a lot of them (If not, all of them) contain "Gordon House" as one of the address lines.

So you'll need to wait for Computer 2000 to fix this massive issue, TNT has already received some parcels with this error, they have attempted to make deliveries with the incorrect address and due to human intelligence, those deliveries have so far been successful, but TNT are complaining as it's caused a massive strain on their end of the shipping.

To be honest, it's probably out of Google's hand. I have no emails for tracking or anything, I'm sitting here with a charge on my bank account waiting, so I'm now thinking the system is this:

Pre-order Device ->

Google warehouse makes pending payment ->

Google warehouse sends to Computer 2000 ->

Google warehouse takes your money ->

Computer 2000 puts in boxes and adds addresses ->

Computer 2000 updates Google that the package has been sent ->

Google Wallet updated and tracking email sent ->

TNT picks up from Computer 2000 ->

TNT shuffles it around it's depots ->

Delivers to your home ->

Play time.

And Computer 2000 have screwed up the writing addresses part of that list.
[Nexus 7 General] AndroidAlistair:
Mine was in Edinburgh (not far a way from me) this morning until 8:35 and now its in van for delivery
[Nexus 7 General] Rueben_:
Look at hem all in gordan house in Dublin bet they have their N7 :P
[Nexus 7 General] Gunthermic:
Well my ordeal is about over.

Ordered 6/27 16gig w/Black Case

Got charged late last night

Got Email from Google about 4am.

UPS had Status of recieved item

Out for delievery today!

So a Zero day delievery? Same day processed by Google, same day I get it. Of course I only live a 200 miles away, so it was put right on a truck at 4 am. Got to Ohio and ut right out on truck for delievery today..

I hope all that ordered on the 6/27 get there soon. They really didnt expect this level of wanting this device. However cuz I picked one up in Sam's the other day, now I have an extra.. Mine that i have already,. rooted, themeing has started on it..

We can only hope Google has learned somethign from this, when we see NeXus 7 part Duex
[Nexus 7 General] SchuMarker:
Did anyone else notice that Gordon House is Google's address in Dublin?

It's almost funny!
[Nexus 7 General] tezoide:
Yes, it is 8 digits, I've just counted :D
[Nexus 7 General] drpepe:
errr... no we didn't *all* get it!

uk, 16gb, ordered 10/7/12
[Nexus 7 General] Thunderpeel:
TNT van just pulled up outside my house! Huzzah!
[Nexus 7 General] AndroidAlistair:
Where are you?
[Nexus 7 General] MDaveUK:
Computer 2000 need to upgrade their computers, they must still be suffering from the Y2K bug.
[Nexus 7 General] bpye:
This is seriously taking the piss. I've got nothing from Google at all, yesterday at mid day my order moved to the top of Google Play, with the 17th July as the date, but other than that nothing. I haven't even got the mass email. I find it annoying that even though I ordered on the 5th, people who ordered on the 13th are getting theirs first. I know I'm not the only one with this issue, and those who ordered back in June are also suffering from this, it's very irritating. That said, I'm not sure what's worse, waiting longer or potentially having a failed delivery due to it having Gordon House....
[Nexus 7 General] big-hol:
16gb uk ordered 28th, just turned up around half an hour ago from tnt, got tracking at 5.35 this morning!
[Nexus 7 General] jaroslavj:
Woke-up this morning, immediately checked my email. OMG SHIPPED. Got tracking number for my 27th 16gb order!

I go check the order and it says Status: Please call.

I call the 0800 100 600 and a woman says we are very sorry you packaged should have been shipped today, but there is a problem with computer 2000 and you will get it by Friday.

YOU KNOW WHAT? **** YOU GOOGLE. REFUND THE SHIPPING COSTS.
[Nexus 7 General] xilefian:
I ordered a day before you and have nothing at all :<

- 16GB UK 27th
[Nexus 7 General] mcdonaa:
What's probably worse, is waiting, then getting a DOA device, which some people are reporting...doesn't fill me with confidence. I thought ASUS was a quality manufacturer...
[Nexus 7 General] AndroidAlistair:
Where are you? Every who gets their tab post where you are so others can know if its near them!
[Nexus 7 General] :
LUCKY PERSON :victory:
[Nexus 7 General] pnnorth:
If it wasn't so tragic - what a complete and utter balls up.
[Nexus 7 General] Thunderpeel:
Greater London, UK. I have it in my hands. All appears in good order so far :)

Ordered from Play Store on 28th June.
[Nexus 7 General] dgattenb:
No emails no money taken out, ordered June 30... I'm in Cardiff so google may not pay the bridge tolls!!