yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Deeko1:
I've been hanging off posting in this thread but my patience is wearing thin now. I ordered at 27 June 2012 19:33:34 UTC+1 and I've heard feck all despite emailing them a couple of times!

It's unbelievable that a tech company can't even organise a third party shipping methodology that involves a first in first out order basis.

I think when it does eventually get despatched I'm just going to refuse it and go buy one when it hits the shops. That way I won't get charged £9.99 for "delivery" and it'll also cost google to deal with the extra shipping. I'm sure they won't care but it'll make me feel better. I'm also never ever going to order hardware from the Play Store again.
[Nexus 7 General] mirror image:
I'm trying to call TNT but all I hear is a vague static. No responses, no hold music, just nothing. Puzzled.
[Nexus 7 General] qwerp_:
demm,

my fren order on the 27th and got below email!!!

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

If you’d like more detailed information on device shipments, please reference our online Help Centre at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

Thanks for your patience. Your Nexus 7 will be on its way soon.

what the hell is happening?
[Nexus 7 General] aberlourj:
Now did this just appear today?

I'm sure they knew how many pre-orders they had way before this appeared, so I'm pretty sure they could've been THIS specific back before any orders were dispatched.

Oh dear.

Anyway, at least I'll get my N7 days after official retail release :) O.o
[Nexus 7 General] Gunthermic:
Ordered 6/27 16 gig w/black case.

I had the issue escaluated up from the standard call on Saturday. I got a personel repsonse this morning:

"Hi Michael,

Thanks for your note. I completely understand your frustration. Nexus 7

orders that included additional accessories were slightly delayed due to

inventory availability.

Rest assured, your Nexus 7 will ship later this week with overnight

shipping. I'll be sure to share your feedback with the rest of the Google

Play team.

If I can assist you further, please let me know.

Regards,

XXXXXXX

The Google Play Team"

So here they admitted that becuase of the accessories is the big issue...
[Nexus 7 General] Hopelessness:
Has Google taken the TNT website down!? It's telling me that web services are unavailable!
[Nexus 7 General] AndroidAlistair:
Can anyone get on to TNT tracking i put in my number and it wont load...
[Nexus 7 General] mirror image:
I can't get on TNT either and I get nothing when I try to call them.
[Nexus 7 General] mipper100:
Anyone know the UK contact number, Ive seen it in the Thread somewhere but its so bloody big now I cant find it. The Irish number just rings out.

UK, 8gb, ordered on 28th June, nothing from google st all, not even this mass e-mail that has been sent ? P*ssed :(
[Nexus 7 General] OriginalBilly:
TNT site is probably crashing from everyone here trying all at once to track their shipment. :D
[Nexus 7 General] AndroidAlistair:
Ok everyone get off the site! One person try at a time lol
[Nexus 7 General] Hopelessness:
Haha!

Maybe Goog weren't lying when they said the have been overwhelmed with orders, if we've managed to crash the TNT site (bare in mind it's just the UK being shipped with TNT!)...
[Nexus 7 General] Big_Ted:
Ordered from Play UK 28th.....

Found cheaper pre-order through Currys with free delivery, 5% off voucher and cash back means 16gb 175 quid delivered

29th for 4 days send cancellation through wallet.......

So on the 16th order goes to comlete in play store, send another cancellation emai......

Monday CC charged........another email

Today no change to wallet, no info from Google, CC charge still on CC.....

Currys ? email with tracking last night, tracking shows out for delivery.....

Well thanks for nothing Google, this is a real cluster f**k and you should be ashamed that you name is associated with it. How hard would it be for one of the biggest internet companies in the world to read at least one email from the last 20 days and cancel an order.......
[Nexus 7 General] spences10:
0800 328 6081
[Nexus 7 General] AndroidAlistair:
Lol
[Nexus 7 General] drpepe:
me neither

it almost beggars belief that a 'mass' email only get sent to certain customers?

surely if they are to trying to inform people of the problems they're having and let them no important info , then everyone should be receiving this email.

I am at a total loss as to how this can happen :confused:

Although I will still be within the 1-2 week window if i receive the tablet by next tuesday, the poor communication and the prioritisation of later customers has really left a bad taste.

Even now the patchy delivery of these information emails is just adding to the picture of total disarray at google
[Nexus 7 General] ktz84:
0800 328 6081
[Nexus 7 General] gigtek:
TNT site was working at 8:30 when I checked to see mine is out for delivery today, but no luck now.
[Nexus 7 General] tezoide:
Same here... I wonder if it is because our devices haven't been scanned yet.
[Nexus 7 General] stejc:
I'm the same, ordered an 8GB at 19:31 BST on the 27th which was before the keynote had even ended and I haven't had any shipping email.

No answers all all from Google when I phoned last night so going to see what I can get out of Computer 2000 this morning.
[Nexus 7 General] aindow:
It's just died for me too.

XDA members are a deadly force for lesser websites :laugh:
[Nexus 7 General] spences10:
Is there anyone in the London [UK] area that has ordered a 16GB Nexus 7 before 30th June that has recieved a shipping email?
[Nexus 7 General] iwantanandroid:
This!

I ordered at 11pm on 28th my account seems to have been charged but charge looks like a hold at the moment. No emails no change in Wallet :(
[Nexus 7 General] tyrannos:
I wouldn't be so frustrated if Google allowed automated address changes/cancellations. I'm having to try and remove the block and cancel the payment via my bank now instead...

16GB UK 27 June - about to run to Currys/PC World B&M in 15 mins to see if I can grab one there instead - will share info if they have any once I get there.
[Nexus 7 General] roonstars:
Ordered: 30/06/2012 about 11 pm, UK

16Gb

TNT was showing out for delivery from Croydon about half an hour ago, TNT website seems a bit shaky though
[Nexus 7 General] Tiredad:
" Out for delivery between the hours of 09:00 - 18:00" - from tnt UK.

A wonderful sight to behold, and especially up north (proper north)

Though I notice the TNT site is intermittently crashing.
[Nexus 7 General] Northernmost:
UK 16GB 27th - got shipping email :) TNT is down at the moment, so I can't F5 it to death for the next few days. Och well, it's progress at least! Hope all you other folk get your shipping emails ASAP!
[Nexus 7 General] mirror image:
Finally managed to get through to TNT.

The woman just re-iterated that there is no information for the order yet but that there should be later today/tonight, and that it was likely being picked up by the driver first. I expected that. I asked about the address they have on record for the consignment number but she said they didn't have that available yet (?).

Anyway, it's all looking good so far, thankfully.
[Nexus 7 General] Splont:
Had to post to vent my anger!!

Entertaining read so far this thread at least.

Just been informed a family member who ordered the 16gb one 2 days after me in the UK has had a shipping notification. Me? Who ordered 4 hours after pre-orders became available? NOTHING.

I doff my cap to Google, well played sirs.
[Nexus 7 General] iwantanandroid:
How did you pay? credit or debit card?

lots of people seem to have been charged and got shipping notices...god I hate Natwest and Google right now.
[Nexus 7 General] katman4:
Just ordered today from play store the 16 gb

No biggie on the delay, it already said 1-2 weeks, I'm fine with that.
[Nexus 7 General] vossitch:
Yep, got my email last night and according to TNT it's scheduled for delivery today.
[Nexus 7 General] adiliyo:
It's not impatience for me at least it's the extremely poor customer support that Google has, plus how poorly they've handled this launch.
[Nexus 7 General] mirror image:
Anyone have a rough idea of how it long it takes for a TNT consignment number to start showing activity? As far as I know, I've never had a delivery from these guys before so it might be different for them when compared to other couriers. Plus, I should probably expect delivery tomorrow, right?
[Nexus 7 General] vossitch:
I got my consignment number at 10.30 last night and when I checked this morning it showed that mine is up for delivery today.
[Nexus 7 General] aliburns:
16gb uk 27/6

I ordered 16Gb UK at 19.27 on 27/6 and my bank account was debited two days ago. No shipping notification and getting an email telling me it was upgraded to one day shipping is ridiculous when they took the money two days ago.
[Nexus 7 General] tezoide:
TNT website here in the UK went.... KABOOOM!!!! :eek:
[Nexus 7 General] hogreb:
you just had to enter your tracking number didnt you, jeez broke it for everyone thank you very much!
[Nexus 7 General] flatline89:
Ordered 8gb to london on the 29th.....no email...no tracking number

no crappy "sorry" email from google

where are you nexus...
[Nexus 7 General] Gigalabz:
Come on own up who has refresh the TNT site way too many times and killed it! i need to know when my parcel has arrived! :P
[Nexus 7 General] roonstars:
Debit card, Co-Op
[Nexus 7 General] spences10:
OK, thanks this is encouraging news, no?
[Nexus 7 General] bisto321:
That's not the issue.

Google, the creators and owners of the product, have given very poor communication to customers and have charged for delivery, when other suppliers have sent it next day for free and they have actually sent it - not waited for a week and then slowly got around to asking someone else to start shipping them in a random shambles.

If you have read this thread WTF would you have purchased from Play? No benefit
[Nexus 7 General] vossitch:
I'm hoping it's very encouraging, don't see why I won't get it today, but I'm trying not to get too excited! It's only got about half hour's drive to get to me :-P (From Croydon)
[Nexus 7 General] mrtechno1999:
Ah, not just for me then?

We're like a swarm of bees. First we were all over the Play Store, then Wallet, then XDA, now the courier websites.

Here's hoping for today :fingers-crossed:
[Nexus 7 General] Arthur Hucksake:
Shipping next week. Nobody will be accepting it, i'm off to find one elsewhere.

Should have stuck with my PC World order, kicking myself now.
[Nexus 7 General] EVIL JIMMY:
Just sent my email demanding a refund on shipping, I suggest you all do the same. Let them know we are not happy with this shambles!
[Nexus 7 General] maverpix:
Ok, here's a question, those of us in the UK remaining without shipping notices fall into two camps. You've received the apology Email or you haven't, based on that, do you think that those who received it are the next waive?
[Nexus 7 General] kumqwat:
UK. Ordered 16GB on the 28th.

Yesterday, play order jumps to top and lists as the 16th.

Today:

0245 receive status email from google

0400 parcel scanned in at very local depot

0613 receive shipping email from google

0620 item scanned into van

order status says out for delivery 0900-1800 but not under the order history.

Play order now lists as the 18th.

TNT website now giving 503 errors for the last hour or so.

I'm jumping every time I hear a van and to scared to have my morning dump, I'm in agony!
[Nexus 7 General] iwantanandroid:
I wish I didn't bank with natwest now!!!! Silly me
[Nexus 7 General] bisto321:
Yep, sent mine a while back. Communication is awful
[Nexus 7 General] roonstars:
Same here, now TNT saying order not found, was out for delivery just an hour ago!
[Nexus 7 General] edscholl:
Except you clearly knew this wasn't the case going in, as it wasn't announced with a clear release date, and there would be none 'well before the product goes live', as it was scheduled to ship in 2 weeks or so. i.e. your baseline position of 'how preorders work' was clearly not what was going to happen, and it was clear from the get go.

I think you're slipping a little bit into conspiracy land. Frankly, Google aint worried about a couple bucks in shipping. They're just not real good at this yet. Which, BTW, doesn't validate your complaints. ;)
[Nexus 7 General] zetsurin:
FINALLY

Just received shipping confirmation for my 16GB ordered on the Australian Play Store on June 29. About bloody time.

I sure hope the tablet has no defects, as I can just imagine how much of a headache arranging a return/replacement would be!

Note to self: Order from a 3rd party next time.

EDIT: Shipping details from FedEx:

Anticipated ship date Jul 18, 2012

Estimated delivery Jul 19, 2012 by 5:00 PM

So the 3-5 day delivery wait previously reported might be a worst case.
[Nexus 7 General] stejc:
I've just spoken to Computer 2000 customer services who were surprised to get my call about the Nexus 7 :laugh: They did confirm that they are handling the distribution in the UK but couldn't help me unless I get a purchase order number from Google which doesn't seem to be the same as the order numbers on Google Wallet.

Apparently the number should have a couple of letters and hyphens in it. On hold with Google again now to try and get this number. Anyone else have a number like this assigned to their order that they have found anywhere?
[Nexus 7 General] EVIL JIMMY:
Hopefully they will refund us! Really hoping mine gets here before the 20th, or I have a feeling I will never see it (out of the country for a week)
[Nexus 7 General] snarfington:
Still says "Please call" on TNT. No other news. I called and they said everything was fine, shame that my tracking number seems to be useless.
[Nexus 7 General] roonstars:
Order screen is back from TNT - out for delivery , Smoking far too many waiting for this

18 Jul 2012	08:03:45	CROYDON	Out for delivery.

18 Jul 2012	06:15:27	CROYDON	Shipment received at destination depot.

back to summary / input screen
[Nexus 7 General] bisto321:
Can't wait for the case to become available on the UK play store. Shall we start a delivery thread for that one now? :crying:
[Nexus 7 General] jholt1:
18 Jul 2012	08:07:12	EXETER	Out for delivery.

Wooop - just have to wait between 0900 -1800..

16gb, 27th, UK
[Nexus 7 General] jtc42:
"Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

If you’d like more detailed information on device shipments, please reference our online Help Centre at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team"

Ordered 28th. So I wanna know what criteria my order met to mean that it's sufficiently unimportant to be delayed while loads of other people on this thread have had theirs shipped. I know it says it'll ship by July 20th but I still don't get how they've ordered the deliveries.

Am I missing something obvious? This thread moves so fast it's easy to miss something.
[Nexus 7 General] maverpix:
Cheers for making me chuckle during me tedious commute to work :)
[Nexus 7 General] californiarailroader:
Smoking any is too many ;) I hope you guys finally see some goodies today!
[Nexus 7 General] kumqwat:
Hopefully it's just a case of the website not being able to get the info from the database due to huge demand.

I should also add that I've yet to receive any activity on my credit card at all. Wallet said it billed me today, so the charge should hopefully be seen later tonight.

I really hope it comes today, the house is empty all day tomorrow!
[Nexus 7 General] straxusii:
TNT website in the UK is now hosed, it has to be due to the weight of Nexus 7 pre order deliveries being checked :D
[Nexus 7 General] aberlourj:
I have received nothing, including promised emails from calling up GP, and replies from emails I've sent. O.o I believe I am in the "screw you" wave.

Sent from my Galaxy Nexus
[Nexus 7 General] jtc42:
Edit: Sorry ignore this.
[Nexus 7 General] Rueben_:
UK guys this mmaaayy sound stupid but were do i put my tracking number in the TNT website ? Thanks in advance
[Nexus 7 General] Natchi:
Pc World appear to be taking tips from Play Store. I preordered, waiting and checked via twitter as they wont reply to my emails. I was told its packed ready to leave yesterday...... its still there whilst people who ordered after me are expecting theirs today. What a joke
[Nexus 7 General] Arthur Hucksake:
No emails, no replies to my emails sent on 13th July, Google Commerce don't answer their phone, Google "Specialists" haven't got a clue and make it up as they go along, order is in limbo without any indication of whether it's this or next week.

I don't care about when I get it, I just want to know WTF is going on. They've got a hold on my CC without offering any information.

When my mobile contract is up for renewal next May, I will just join the iSheep. Far less grief involved.

Will give them till the end of the week, then I will just ring the CC company up and tell them that the £208 holding charge on my card is potentially fraudulent from a dodgy app and ask them to remove it permanently.
[Nexus 7 General] kalinf:
I would like to know what criteria my order (and that of others) met to not even get this apologetic email!!??! Still no contact at all.

16GB UK 28 Jun
[Nexus 7 General] jtc42:
What's the 0800 number to call them again? I'll try and get back to you with why we're less important.
[Nexus 7 General] glowworm62:
based on what they seem to be doing for Australia (who they listed as slipping to 3-5 days on delivery earlier this day) I think you are right.

Right now I think they know they have a killer product and they definitely know they screwed up (if my very good phonecall with them is an indication) and they are trying to move heaven and earth to fix it up as much as possible.

It can't be easy for them to undo the mess that we had earlier, but outside Canada - who have really gotten the shaft it seems - they do seem to be trying.

Should be on the very first invoice you had when you ordered it. Near the bottom.

If Australia is a guide the second B&M shipment has been pushed back to the middle of August, unless you were in PC World's first round I think you are without luck.
[Nexus 7 General] Rossco01:
Ordered on 3rd July and the only contact I've had is the "Status" email this morning (delivered 2:50am GMT). I have to admit I'm none too confident by the comment that says all Nexus 16GB orders (talking UK here) will ship "by next week". Given the performance to date that doesn't sound very comforting.
[Nexus 7 General] roonstars:
There should be a box where you can enter the assignment number , you don't need to put the # , just the number
[Nexus 7 General] Big_Ted:
OOoooo

A change to my play account status......

was 16th Complete

now 18th pending.....

WTF.... just canel the bl**dy thing like I have asked you 7 times since the 29th June......

Google hang your heads in shame
[Nexus 7 General] nigelw:
Still on hold, 50 minutes in UK. They say calls will be answered in the order they are received, you mean like Nexus 7 orders?
[Nexus 7 General] Rueben_:
OK so the image below shows my tracking number well part of it its all numbers e.g. 13747382 so were do i put this it also says carrier other???

This is were I was putting the number but it comes back with item not found
[Nexus 7 General] emptybee:
I think it's fair judgement to expect a company the size of Google to keep their customer informed. Every complaint (no matter how OTT which, by the way, this poster's aren't unreasonable) is justified, the customer is always right. An update (like the one received last night) every couple of days after the retailers started shipping would have helped keep people a lot calmer.

The majority of us seem to have ordered within the first couple of days so they have had up to 21 days of notice that these were going to be selling well and plan the distribution of first come first served a little better.

You can say that they are not good at this yet but they don't actually make the product and they subcontracted out the distribution. All they've had to do is handle orders which hard (how many google play orders get processed every day?) and they've managed payment for other goods (through google checkout) for years. So I guess, to sum up, your response is bollocks...
[Nexus 7 General] mrtechno1999:
When the dust settles on this Google need to figure out what went wrong and tell people how they are going to improve the process, especially the people it affected.

If they don't communicate with us conspiracies will become accepted wisdom because that's all we'll have to go on, and the next time Google do a product launch pre-orders will bomb because everybody *knows* if you pre-order a tablet from Google Play Eric Schmidt's unicorn kicks a puppy in the face :eek:
[Nexus 7 General] rmm200:
Someone remind me again what benefit us early orderers got with our two day shipping charge, if we can walk into a local store, get it sooner, and have no shipping charge and all the same benes?

I am a little fuzzy on the concept...
[Nexus 7 General] P1 Wookie:
Actually it is. Don't try to buy something unless you have the money. Plain and simple. They can pre authorize the amount without officially charging it at that time. It is your fault if you get an overdraft no matter how you want to try and justify it. Would it have been that hard to put the money in first? Or if you didn't have it yet, wait until you do? It's not like this is the only time they will ever sell it.
[Nexus 7 General] 18t:
staples is not unique nor do they know something that we dont already. google said 2-3 weeks, that would make it between the 12-19th. nothing surprising here....i seriously doubt people buying through staples will get theirs before the pre orders in june. i personally think tonight between 12-3AM some will get their email confirmations.
[Nexus 7 General] pmgreen:
Great if that's true.. but Google is going to piss a lot of people off that order direct.
[Nexus 7 General] bleclair:
Exactly. If this turns out to be the case, Google will be receiving a polite e-mail asking for at least a partial shipping refund.

Now if it had been free shipping, and they arrived about the same time, okay. $14? I expect a little better.
[Nexus 7 General] txaggies07:
me too
[Nexus 7 General] jsebol80:
I just called my old boss at the GameStop I used to work at, and asked about their shipment. She said that they received an email from corporate that they will be receiving their shipment tomorrow, and to not allow sales until the 12th.

She said they had 9 preorders, and are scheduled to receive 12 units. So if I don't have mine from Google, she said she'd hold me one.
[Nexus 7 General] bleclair:
Office Depot is saying you will be able to pick up in store July 12 in select stores...

http://slickdeals.net/f/4864728-Off...tore-July-12-You-can-pre-order-today-IN-STORE
[Nexus 7 General] oldspook:
The whole concept of "pre-order" implies that those that pre-order will get the product before it is available to those that do nor pre-order. It also implies that if the new product is in short supply, one will be reserved for the pre-order.

It remains to be seen what "pre-order" means to Google.
[Nexus 7 General] pmgreen:
You mean a full refund or extra "credit" in the store. Thought getting it from GP would the smart move... apparently not
[Nexus 7 General] th3drow:
That's a huge huge fail on Google if gamestop pre orders come in before play store preorders. Sad face