yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] DrQas:
I have news for Canadians! I live in Ontario, if that makes any difference.

I just got off the phone from a Google support member, and they told me that my 16GB Nexus 7 order will be processed and shipped either today or tomorrow. And, all pre-orders going to Canada will be upgraded to nightly shipping instead of 2-day shipping.

I ordered the Nexus 7 16GB on July 1.
[Nexus 7 General] vidanay:
I still have zero status updates.
[Nexus 7 General] bleclair:
I'm just glad XDA let this thread go because it was pretty therapeutic being able to vent a little to people in the same situation. Fond memories of waking up in the morning and being like #*((@ how many new pages??? :D And talking with people from different countries...

When I didn't see a tracking # or an update this morning from my 27th "pre" order I gave up on Google Play. Luckily I happened to check Staples web site as I have the last few days and they actually had some about fifteen minutes from me.

While I have no idea when I will get the uncancellable pre-order, I am still holding out some tiny glimmer of hope Google does something for their screw up. If they don't, imma elephant... Not gonna forget! :p
[Nexus 7 General] Dazzh82:
Well just got off the phone to Google who tell me my order has been shipped and it should be with me Monday at the latest. Also it may arrive before I get a tracking number!

Not sure I believe them as there's been no attempt to take payment but who knows!

Order 28th June

16GB

UK
[Nexus 7 General] nedenspreden:
I got my tracking number about 2 hours before it was at my door. So that's entirely possible. Mine was a US delivery though.
[Nexus 7 General] vidanay:
I'm pretty sure they say whatever it takes to get you off the phone.
[Nexus 7 General] drewwegand:
So I just got off the phone with UPS, they told me that they have not received my package and it could be as late as Tues. before I receive especially since it's only marked as 2nd day air.

16 GB Ordered - 29th

Shipped (supposedly) - 19th

US
[Nexus 7 General] mototireguy:
San Francisco.

Ordered 16gb model on Jul04.

Shipped out UPS Next Day Air Saver on Jul19.

Shipment notification email from Google received today Jul20 at 11am.

Delivered today Jul20 at 1pm.
[Nexus 7 General] jotei66:
They do, they are all tired and sick ... And will tell you anything as long as it gets you off the phone. It's "Goggle In Wonderland's" idea of exceptional customer care apparently :rolleyes:
[Nexus 7 General] dolfin61:
Doubtful. Mine left Kentucky late last night (19th) and is estimated to get to Vancouver on the 26th (aka 5-day shipping or 'UPS Standard'). 2-day shipping was never even available for Canadian orders, which is the crux of the issue over shipping refunds which I am requesting from Google Play.
[Nexus 7 General] shawn.ferris:
Won't do you any good I presume. If you see my previous post, they attempted to charge my card and it failed because it had expired, even though I had updated the information to correct the problem a week earlier. They use the info at the time of the order placed, not at the time of the charge.
[Nexus 7 General] WRX1:
Basically what they told me. Order on 6/27 and still have nothing. No CC Charge, no change in my google play account other than I placed my order on 6/27 for a 8gb unit and no accessories. I am more than bummed at google.:(
[Nexus 7 General] Hero_Guy:
How did you set it up where you get an email if a label is created? All I have is my order number
[Nexus 7 General] smalltownbird:
I know this won't make anyone happy, but I was waiting tto order my n7 until I sold my chromebook. Well the auction on eBay ends today so i order my n7 Wednesday night at 8pm through the play store figuring it won't even ship for a week or two. I was charged about an hour after ordering which I thought was strange. Well I checked the order status just now and it said it had shipped. So the tracking number said it was delivered today at 1pm! I called my wife and she said no package was there that she had been home all day. I asked her to look around the cul-de-sac on the neighbor's porches and low and behold the guy across the street had it on his porch. So UPS almost gave someone a free n7. She grabbed it and now I'm leaving work to go use it. I'm sorry to people who preordered and hhaven't received theirs... I guess I got lucky
[Nexus 7 General] haloimplant:
Thanks for this. Assuming they aren't making stuff up again that means my June 30 order should be on the way soon.

---------- Post added at 04:48 PM ---------- Previous post was at 04:47 PM ----------

Uh yeah now that you mention it this sounds like another rep that doesn't know Canada is getting boned extra hard compared to the US
[Nexus 7 General] bleclair:
No one can be mad at ya! :D It's Google's muck up.

It's like they messed up some of the early orders in their system and just said, ah, screw 'em, they're selling like hotcakes. Sell it to the next guy.
[Nexus 7 General] jotei66:
....or is it too late ???

Guys, lets clarify sonething here IF google has not despatched your order and you have not been charged. Call them an cancel your order and your agreement with them and go buy somewhere else. If they subsequently charge your card they are legaly obliged to put it right and that includes any charges you may incurr due their incompetence.

If they have charged your card but no delivery confirm ? Ask them to prove despatch and if they cant - you demand a card refund as is your rights.

Don't allow Google to have you over a barrel, reverese their tactics, and put them over a barrel.
[Nexus 7 General] vidanay:
It's pretty much a guarantee that they ARE making stuff up.
[Nexus 7 General] speekeazy:
All US orders shipped the 19th my arse. 16gb ordered July 5th and it hasnt even shipped yet the labels just been created.
[Nexus 7 General] gbroon:
Its happened to a lot of people not your fault. I don't expect you to return it to Google demanding they send it again when it should have been your turn or anything.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.

16gb N7 UK ordered 3rd July.
[Nexus 7 General] jutley:
I have two temp charges on my account one from tesco who cancelled on me and one from google over £400 uk pounds I really am tired and fed up now I want to give up trying to get one I just can't be arsed anymore by the time I get one tegra4 will be announced I swear.So where do I go now tesco bummed me and so have google before that HMVscrewed me and Currys all changing dates and not having stock even Argos I ordered with them all it's time to throw in the towell so I have a message for you google keep your nexus7 tablet it's not worth all the Argo I have been through just to get one.
[Nexus 7 General] galaxyjeff:
Does anyone in the US who got the shipping email this morning still see the money for the tablet in their bank account? I made a withdrawal today but put cash back in. I bet they couldn't charge it and mine won't get shipped again even though I have an actual tracking number but with no updates. Oh well if it doesn't it doesn't. :eek:
[Nexus 7 General] Shimshimnoodles:
Just saying but maybe when google tried to sell the nexus 7 from staples they demanded that we want the tablets the same day as everyone else who also preordered from the play store or else we will no sell them at all and then google got all pressured and stuff and agreed to do so
[Nexus 7 General] cwoggon:
Certainly a lot of complaining in this thread (and the last) considering there is absolutely no solid information to go on.

You paid $14(ish) to get the item delivered to your house (apartment, etc) - the fact that you might be able to get it at B&M stores the same day is irrelevant. As long as I get the tablet the same day as it is available to everyone at GameStop (Staples, Office Depot, etc) I'll be happy.

On that note, I really hope it comes on Thursday...
[Nexus 7 General] rster53682:
yes.... as long as i get it the same day as everyone!!
[Nexus 7 General] TahrirSquare:
Read this: "It’s being tipped by several sources this week that Thursday might be the day that retail locations throughout the United States get their hands on the Google Nexus 7 tablet.....Office Max internal document appears to have been leaked today noting that a massive 341 locations will have in-store availability starting less than two days from now....If the Google Play store is unable to ship their units for arrival before these two office stores get their products in for in-store sales, there will be quite a few angry Android fans out there, to put it lightly."

http://www.slashgear.com/nexus-7-might-hit-retail-this-thursday-10237982/
[Nexus 7 General] pclov3r:
Well if it goes on Release day I'll be ok with that.

I am really going to mad and demand a refund of the shipping form Google if retrial stores have them and I'm waiting for it to be shipped or if it is shipped after retrial stores have it.
[Nexus 7 General] pmgreen:
Anyone else confirm this? Would make my day, going out of town on Thursday
[Nexus 7 General] jtc276:
Exactly. Why does it matter where you pre-ordered it from and why does anyone think they're entitled to receive it before someone else? And Google is shipping it quickly if everyone will be getting their device on the 12th, so people need to stop complaining about the $14 shipping charge. You get your device when everyone else does, only it gets put on your doorstep. I have to drive to GameStop to get mine. Now, please, shut up.

---------- Post added at 08:23 PM ---------- Previous post was at 08:22 PM ----------

Yep. Agreed. You should definitely get it the same day as the people who ordered from chains and, if you don't, I would say that you and every other person who ordered from Play has a reason to riot.
[Nexus 7 General] pclov3r:
Also there better not be the Oh we have shipments of the tablets but we cant sell them until google says it's ok to try and make up for it.

Oh we cant ship them out in time so we are going to delay the sellling of them to try and make it fair.
[Nexus 7 General] platinumandroid:
Google isn't taking a risk,They tapped Asus to use their tab as a Nexus,Google knows what their doing.They didn't make the decision lightly & Just because Google isn't turning a huge profit doesn't mean they are benefiting in other ways that in the long run will be more valuable than money
[Nexus 7 General] djbubis:
The people posting that they spoke to Google customer service and that they we assured it will ship today/tomorrow, are any of these actually legit?

I think that Google should only give you a $25 Google Wallet Credit if you order directly from them, if that was the case I wouldn't care about waiting extra time to get it but like most people on here I feel that if we paid $15 for shipping we better be getting it before the stores...
[Nexus 7 General] jeff94:
Called my local gamestop (Anchorage, Alaska) and was told they're taking pre-orders. I asked a few questions and he checked with his manager: haven't gotten any preorders at their location (don't see many ppl walking around with tablets in Alaska), device expected to come out on the 12th or 31st.
[Nexus 7 General] cwoggon:
Furthermore, if it were to take me more then a half hour (less when factoring in gas, wear and tear, risk of driving, etc) to go to a B&M store I would be better off paying $14(ish) shipping.
[Nexus 7 General] pclov3r:
You also risk UPS dropping it, loosing it, delivering to the wrong house not coming weather delay, train derailmnet (Yes, If you look this did happen and it was shown on tracking)
[Nexus 7 General] speednub:
Just called play.google 30 seconds ago...

The guy said there's a massive chance we'll get them before the stores! And if we don't get it before the stores, we can buy one from the store and return the one google shipped to us at no cost =) woohooo!

He also said he has a huge knack its this week =)
[Nexus 7 General] thatguych4rlie:
That's what pretty much every google rep has said thus far the past week. Old news, but good to see another confirmation.
[Nexus 7 General] djbubis:
Money in the long run is not guaranteed which would be considered a risk, if you are not 100% sure it is a risk...
[Nexus 7 General] rmm200:
Here it is, 5:30PM PST, and my account has not been charged yet.

With Google being so careful about preauthorization charges, I guarantee they will not ship to you until

they have your money. So no shipment enroute to me yet.
[Nexus 7 General] Gibsonflyingv:
Dafuq? We moved threads again?
[Nexus 7 General] nicatronTg:
Thread resurrected!
[Nexus 7 General] mtfsandlin:
I was confused for a second. xD its back!
[Nexus 7 General] stuandcla:
I am in the same situation as you (the card number they have on file has been invalidated as I lost my debit card). However, I now have two emails confirming that the order is processing and now shipping. The UPS tracking page still just says Ready for UPS / label printed but the emails from Google Play seem to suggest movement (on their side).

Good luck to you.
[Nexus 7 General] funkyboy1281:
Got one email at 3:00 am that mine has shipped. It's charging to my chase credit card so sometimes it takes till midnight for chase to post my charges. And I just got a second email saying it's shipped. And just remember sometimes it can take up to 24 hours for updates to show up on the ups website. So it could technically deliver with no updates shown.
[Nexus 7 General] hpka:
Still nothing for me and I'm 3rd July.

I got an S3 yesterday so I've got something to keep me quiet in the mean time...
[Nexus 7 General] galaxyjeff:
I think google needs a better billing and shipping system. If they put the money for my order on hold again I'm going to cancel it and file a dispute against the charge. My shipping label says created on 07/09/12 which was last week. Are they only able to handle charging for orders and shipping them once a week?? They need to stay out of the hardware sales business if they can't handle individual orders as they're placed.
[Nexus 7 General] jmcging:
Kind of late :p

Google Play just sent me an email telling me my order has shipped. Of course, I've had it in my hands for 4 hours, but they told me it has shipped. Sigh......
[Nexus 7 General] Plexicle:
I just want to say, I paid ~$550 for two of these things. One for me, one for my wife. We played with them for about two hours now, and basically have this to say:

Worth. Every. God. Damn. Penny.

I know some of you still haven't received yours yet, so I want to leave you this in hopes that it will somehow help-- however long it takes (and let's face it, it won't be long now), it it WORTH IT.
[Nexus 7 General] dv8silencer:
I ordered early AM July 13 (16GB). Mine moved to the top of Play Orders list last afternoon (and again today). Hopefully we can get it early mid-next week (that is my hope.) I probably will be disappointed.
[Nexus 7 General] TommyBee:
I got the Google Play email shipped notification about 30 minutes ago. I received an email early this morning saying the order is processed and shipped. I've had a shipping label since July 12, but no changes have been seen since UPS sent me the alert. It displays exactly the same thing as you. My Chase Visa has not been charged for the purchase. My guess would be my device shows up Monday. I don't know if UPS has any flights from Kentucky over the weekend. Probably not until very early AM Monday.
[Nexus 7 General] WhiteiceDMSTech:
So was on hold for 70 minutes before having to hang up to go to work today wanting to find out why my order changed from July 13th to the 19th now to the 20th via Google play store but yet no preauth, no charge, no nothing.

Getting irritable with both lack of info/updates and customer service.

Why did I buy this again?
[Nexus 7 General] WRX1:
At least you got a few emails, I am still waiting for something to happen.

Russ
[Nexus 7 General] stuandcla:
I was hoping for Saturday but it seems like this is not common (or maybe even available). However, my UPS page still says 2 day air, so if that stays as it is, and they really do ship today, then it would be Tuesday.

Can't come a moment too soon, because I just put my original model iPad in for Amazon trade-in for a somewhat unbelievable 210 dollars credit. I would much rather have a N7 than that iPad!
[Nexus 7 General] jotei66:
Give your score on Googles Customer Service Experience - whether your experience was good or bad ..

http://www.customerservicescoreboard.com/Google
[Nexus 7 General] jutley:
I too ordered on the 13th July still waiting.
[Nexus 7 General] JaZart:
So I got my 1st Nexus that I ordered on the 5th but with the one that I ordered on the 7th(for the family to use) is having some issues:

...and I'm REFERRING TO ****ing UPS!

The package was supposed to have arrived with my other Nexus yesterday but it was labeled with the wrong apt #(their fault!)

So I called them up that evening to correct it and have it today by noon, great right? Welp WRONG!!!

Today noon passes and around 4ish I get an email saying I need to change my address(WTF??) Apparently they attempted to deliver the nexus to an address that I haven't lived in or used in over 2 YEARS!(FOR GOD KNOWS WHAT REASON!!!)

Now I call them and they tell me that the center was closed when I made the change so it takes a full business day to update.(BullShEET, they claim that the local center closes at 7, I called about the change at 5!)

So then I'm PISSED! I ask the lady why the hell would they use some ancient address completely different from the one I provided. She tells me they looked up my last location and decided to deliver there.

I go OFF yelling, cursing, saying how they're retarded and how stupid that was and all. She was obviously petrified during my rant speaking in a whimpered tone. Told her to repeat the address three time to me and spell it for good measure so they would **** it up again.

It was real ugly, kinda feel like a **** now.

Still I'm pissed I won't have my other one til Monday!
[Nexus 7 General] TommyBee:
You got, without a shred of doubt, a raw deal. I just hope you get your order next week. Of course, the way it's going, none of us left on this thread will ever see an N7 from our original orders.
[Nexus 7 General] funkyboy1281:
Yea it's just a little behind lol...
[Nexus 7 General] trebonius:
Mine looks identical. I'll always wonder why everyone else in my office got their orders so much earlier than me.
[Nexus 7 General] djkinetic:
My order from the 13th has moved back to the top of my play store transactions for the 3rd time in the last couple days lol...google just ship my device to me already!!
[Nexus 7 General] Hero_Guy:
When our devices move to the top, does it have any significant meaning? I noticed mine just went from processing to complete today. I ordered a 16gb on friday the 13th
[Nexus 7 General] fishingfon:
For the past 48 hours my device hadn't moved :'(

I was hoping to have it by Monday, but I don't think that will happen :'( :'( :'( :'( :'(
[Nexus 7 General] funkyboy1281:
Probably didn't help that I had to change me payment source. I called up support just to make sure mine was still going to process and not get cancelled he said everything looked good and said it may show up today and if not I'd see it on Monday which is fine with me since I have a nice little 4 days off of work starting Monday. So probably expect Monday hopefully at the latest for yours to show.
[Nexus 7 General] Tibedabeeto:
Am I the only one left who ordered the nexus 7 16gb only no other items on June 27th and not yet received the shipping email? This process for pre-ordering is horrible.
[Nexus 7 General] woohoo70:
mine is exactly the same as but i have a delivery date of the 23rd its doing my head in but its just sat there for 2 days now as yours says and mine "on schedule" so fingers crossed.......
[Nexus 7 General] trebonius:
I just received my shipping notice an hour or two ago. But I was in the same boat until just recently. Exactly the same order scenario.
[Nexus 7 General] Tibedabeeto:
Ok cool maybe I should get one soon. Thanks
[Nexus 7 General] MonoControl:
I'm planning on ordering the 16GB one from google play on the first of August, and was wondering if I would be seeing the same problems as everyone else? I want to order from google play because I heard that if I order from a retail store I'd have to deal with asus if I had any problems, is that true?
[Nexus 7 General] dephyre:
Nope, pre-ordered 6-27, got some acc's too. So far my funds have been held and released twice, no email (except the mass one), and no changes to the order in google wallet.
[Nexus 7 General] Tibedabeeto:
Man did you read the email they sent about sending it this week if you ordered before the 11th? It states you should have a shipping email by the 19th. It states that in the link from the email.
[Nexus 7 General] dephyre:
Yea, I saw that, and I phoned 'em this morning, 1½ wait just to hear it should ship this week, useless.
[Nexus 7 General] Tibedabeeto:
What a joke.
[Nexus 7 General] Metallice:
Google finally sent my shipping/tracking email....

5 hours after UPS dropped it off.
[Nexus 7 General] Tibedabeeto:
Lets hope I'm on that same boat. If not, I'm hating on your scenario.
[Nexus 7 General] nolook:
its only been 24 hrs of non movement for me but i am in canada and according to goggle '5 day service is the fastest we can ship up there'....
[Nexus 7 General] IIIPowerIII:
Anyone from Canada got their shipping fee back since they can't do 2 day shipping like we paid? If they have a French phone line, ill call them and try it :P
[Nexus 7 General] drewwegand:
The GP CSR just emailed me and assured my package was shipped. I told her a label was created but its never left your location.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2
[Nexus 7 General] galaxyjeff:
Mine shipped also but they haven't charged me for it so I think all they did was print a label. I'm in Ohio which isn't far from Kentucky where they're shipping out of in the US so it shouldn't take long to get here.

---------- Post added at 07:56 PM ---------- Previous post was at 07:55 PM ----------

Was your card charged yet?
[Nexus 7 General] johnbobz:
It's here it's here it's here! I wish the rest of you best of luck in your waiting/refunds. And in case anyone was wondering...the box really isn't as hard to open as they made it out to be. It looks great. Gonna watch me some Transformers now!
[Nexus 7 General] drewwegand:
I'm just confused why print a label on the 12th wait until the the 19th to say it supposedly shipped but then don't actually ship it on the 19th or the 20th? Also promise overnight shipping and still send it 2nd day air.

Sent from my Galaxy Nexus
[Nexus 7 General] drewwegand:
Nope the pre-auth came off yesterday and nothing charged yet

Sent from my Galaxy Nexus
[Nexus 7 General] bleclair:
These guys just continue to amaze.

Apparently they consider label generation to be shipped even though that couldn't be further from the truth.

Not that they've even given me one of those.

27th 16GB with accessories, nada from google
[Nexus 7 General] ps6000:
Same here, they just created my label for 2nd day air, on my n7 ordered on the 27th. Gives them enough time to ship it for the next two days then claim that its 2 business days.

**** everything about this preorder. They could make it up to us if they would refund the shipping and convert it into cash for the play store.
[Nexus 7 General] drdeathley:
Exactly the same here apart from the fact I have an extra charge from Google for another nexus that I ordered again after originally cancelling my first preorder (which was not cancelled by Google the sly bunch they are). So that's 2 with Google and 1 with tesco, just over £600 in pending transactions. Think I'm gonna put a block on my card and walk away. Sobbing Lol.

Edit: just checked my card and the Tesco transaction has been refunded. Maybe Google should take a leaf out of tesco's book on customer service.

Now to ring Google and not put the phone down til at least one of my orders with them is cancelled fully.
[Nexus 7 General] futuregerald:
Ordered a 16GB on the 7th of July to NJ, finally had it delivered today. This is by far the best tablet I've ever used. I love it. good luck to the rest of you that are waiting.