yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] MrSandy:
And then the crap follow-up email (am very unhappy):

On Jul 18, 2012 12:56 PM, "Device Store on Google Play" <googleplay-support@google.com> wrote:

Hi,

Thank you for contacting Google. It was my pleasure assisting you today.

After further review into this case, I was informed that there is no extra

charge for 2 day shipping, that is our standard shipping. You will still

be charged the standard fee for shipping to Australia.

If there is anything further we can assist you with, please feel free to

reply directly to this email or visit our help center at

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Regards,

The Google Play Team

Which I responded to with:

Subject: Re: [#1076300344] Follow-up to 866-2-GOOGLE

To: "Device Store on Google Play" <googleplay-support@google.com>

Hi, Regardless if there was no extra charge you advertised it as 2 day shipping which you cannot meet. This is a failure to provide an advertised service and therefore cannot charge for it. To do so would to contravene Australian regulations as set out by the ACCC and Fair Trading. In addition I am quite aware that other Australian orders who have been in the same situation have been told their shipping cost will not be charged or will be refunded.

I look forward to hearing from you on this matter very soon.

Regards,
[Nexus 7 General] haloimplant:
Staples Canada site says next business day delivery we should send every last one of these non-cancellable weeks late 16GB units right back to them.

There is a UPS store a short walk away I can just drop that late piece back there after I pick it up from my building?
[Nexus 7 General] foxorroxors:
lying assholes, now thieving bastards
[Nexus 7 General] MMcCraryNJ:
I blame Canada.

(JK guys. Love hockey)
[Nexus 7 General] kharnage:
Clearly it's going to take a while longer to ship to another country rather than shipping it inside the US. Even so, it still shows US does not have intentional priority because people from the UK received orders even ordering after 7/8.
[Nexus 7 General] Metallice:
Alright I have to leave this thread until people stop posting that email. I got it at 7:30 and people are still posting it. If I read it one more time I'm going to explode. Haha
[Nexus 7 General] morfy50:
What's the official word on restocking fees? It appears as though it's at Google's discretion!

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2453532&topic=2453057&ctx=topic

And more...

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
[Nexus 7 General] zaclimon:
Yeah because UK orders are from a warehouse from UK. canada orders are from US and it still doesn't answer my question though of how many US orders were actually shipped compared to canada ones.
[Nexus 7 General] jeese0209:
ok, i've got this email at 9:18 PM ET, 1-2 weeks waiting..what?~
[Nexus 7 General] SSK_:
Wait, does this mean they will have all of them shipped within the next 1-2, or they start shipping in 1-2 weeks?
[Nexus 7 General] mikereidis:
Don't take it personal. It's not hate, it's just business. (And human errors.)

Umm. For what ? :)

Are we siphoning away too many from Kentucky ?

We need them to keep our igloos warm. Never mind the 98 degree heat wave and 110 degree humidex, LOL.
[Nexus 7 General] svzurich:
My last name starts with a B. Only seen the mass email so far for my June 27th order.
[Nexus 7 General] towelieee22:
I do too!

http://www.youtube.com/watch?v=bOR38552MJA&feature=youtube_gdata_player
[Nexus 7 General] haloimplant:
I also wondered what 'process of shipping' meant. When I ship a box the only 'processing' I do is slapping a label on it and give it to the shipping company.

Of course if I've screwed the receiver by not having anything to ship then I might make up some bullcrap processing excuse.
[Nexus 7 General] FlareHeart:
As a Canadian, I am now SEVERELY regretting my decision to order from the play store. There are local B&M shops near me that are selling it, but I can't buy it from them because I can't cancel my Google order. This SUCKS.

Google, if you are going to ram it up my rear end, at least use lube.
[Nexus 7 General] mikereidis:
The "49th parallel" is pretty porous, especially since NAFTA. But customs can be a pain sometimes. I hope these are pre-cleared for customs.

Aren't the UK and Australia final shipped from their own origins ? Canada and the US share the Kentucky source right ?

US and Canada share the North American 120v plug standard.

Are the packages for the UK and Australia different, due to a different adapter plug ? I can't think of any other differences, if the manuals are identical.

The hardware is likely identical for purposes of FCC etc. testing.
[Nexus 7 General] Cheeseburgler:
Not happy about this 1-2 extra week deal, but I digress.

I literally burst out laughing when I read this bullet point on the (government sponsored) Canadian Consumer Handbook website:

"Do not be afraid to complain. Good businesses will be pleased to correct any mistake on their part. They know that customer goodwill is the best form of advertising."

If only...
[Nexus 7 General] EvilDeadFan:
Haha, that is really funny!

I grew up playing Duke Nukem 3d and LOVED it. I remembered that Duke Nukem Forever was coming out, but forgot to buy it.

This is why I LOVE steam. 4.99 on sale, baby!! oh yeah!!!!!!!!
[Nexus 7 General] AaronDC19:
I'm Aaron Charlong, and ordered on 03 July 12, by this theory I should've received it by now. Sorry to disappoint.
[Nexus 7 General] Broomfundel:
How can an email say so little? I ordered a 16gb with no accessories, in the 27th seconds after the keynote. Just got up for a call of nature at 4am to find the email. First contact from Google Play in the 3 weeks.

Status is

Ordered 16gb on 27th

Google Play moved to top 16th

Money not taken but still held.

Play Store not changed since 27th.

Mood WTF

Yeah when they finally ship my unit next Friday it will be overnight.

"and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner."

It's now 4.30am. Going to cry myself back to sleep while Google think of new ways to confuse and depress me
[Nexus 7 General] AaronDC19:
ROTFLMAO

That made this ordeal so much better. ;)
[Nexus 7 General] ptesmoke:
Here's a question.... They can't ship to a p.o box can they??? In which case my address is invalid and I can buy one at staples tomorrow..
[Nexus 7 General] glowworm62:
Definately Mr Sandy. I did it by phone and had to convince them that the contract of sale was:

as shown on the email from them.

The other thing I am thinking is that as they did a shifty and made us order through Singapore that GST wasn't really required. I need to talk to the ATO later today or tomorrow when I have time to ensure that the $29.00 tax is being paid on to the government in Google Australia's monthly BAS statement. Talk in the office FWIW is that tax should not have been charged as we didn't buy this from an Australian seller.
[Nexus 7 General] Evo_Shift:
Ordered 11:32 cst June 27. 16gb tablet only. Still no shipping info to usa address.

In my one hour of a wait phone call he said i should get shipping email tonight. We'll see.

It just really sucks when a friend of mine who ordered his tablet after I did is sitting at home using it right now and I don't even have an email telling me that a label has been created. I wouldn't even care if shipping was upgraded so that Larry Page hand delivered it tomorrow at this point.
[Nexus 7 General] marty331:
Got mine!!!
[Nexus 7 General] Nexcellent:
https://play.google.com/store/devices/details?id=nexus_7_8gb

8GB shows in-stock in the Play Store
[Nexus 7 General] galaxyjeff:
I got an email from them tonight : Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.

I ordered an 8 GB one on the 1st and they tried charging my debit card but it got declined Friday so I updated it and they put another hold on it for the tablet. Hopefully they'll ship it by Thursday so I can maybe recieve it on Friday. I think theyre just totally swamped.
[Nexus 7 General] ASSMO:
In Canada, I received my shipping info and my card got charged but I also got the email that says it will ship in a week. I think there just randomly sending those emails to people they think there tablets havent shipped yet. Mines on track and Arriving Friday end of day!

Ontario ordered an 8 gb.
[Nexus 7 General] jasphair:
Hello all. I have a question, especially for those of us in Canada.

I picked up my 16GB Nexus 7 at a Staples in Alberta, Canada today.

My Google Play order has still not had any movement. I ordered Jun 27. No charge or hold of any kind on my RBC Visa.

I understand we are unable to cancel our Nexus orders from Google directly (I've already tried, like so many other people).

Question : Aside from the inconvenience, is there any harm in asking my bank to block the transaction from going through (or to be on the safe side, report the card as lost, and get a new card generated?)

If Google won't allow us to cancel our orders, surely a declined transaction will put the brakes on shipping them out?

Cheers
[Nexus 7 General] iwould4adollar:
They will ship it in 1-2 weeks plus a 5-7 day delivery.
[Nexus 7 General] AaronDC19:
I was thinking of something similar, I was just going to outright cancel the card as the transaction is completely missing. Sadly I can't answer your question, but if you can handle the charge on your card until Google issues the refund you could just refuse shipment.
[Nexus 7 General] glowworm62:
Depending on your countries consumer laws you may have contracted to buy the device. If you refuse payment Google might - depending on your countries laws - have the right to block your play account. Depends on if they want to play hardball I guess.

Too hard to say :(
[Nexus 7 General] BuddhaTB:
Thank You Google!

Received my N7 this morning with the upgraded next day air shipping!
[Nexus 7 General] AaronDC19:
So what you're saying is they aren't using any form of lube at all, and are ramming a cactus up us instead?
[Nexus 7 General] vxv831:
#Australia, ordered 28th.

DELIVERED 18th
[Nexus 7 General] AaronDC19:
You are correct about the P.O. Box portion, however you may be waiting a while before they credit you the charge back.
[Nexus 7 General] mikesm1234:
Nope no PO boxes.
[Nexus 7 General] zetsurin:
Congratulations.

My progress: Ordered morning of 29th. Current Progress: NONE. NOTHING. NADA. NIENTE. NANIMONAI.
[Nexus 7 General] Tom S.:
Yeah, and haven't they ever heard of shipping items when they become available? Like ship the tablet first and then case later if it's not available? This is why I haven't gotten any word and I ordered on the 27th. 16 GB with case. Yeah, double kiss of death.
[Nexus 7 General] madchild1:
I just placed an order with Staples.ca

I have also contacted my credit card company to put a stop payment on the pre-order.

I dont give a flying eff if they try to process it...
[Nexus 7 General] ASSMO:
EVERYONE GO TO THIS PAGE!

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Some of it might be bull but at least we know where we stand...
[Nexus 7 General] randpost:
ordered mine on 7/13/12 and received mine today. Decent shipping service.
[Nexus 7 General] sunny.boy:
Do we get compensation?

I am a Canadian waiting on a 16GB Nexus and just got the e-mail about the "shipping in 1-2 weeks" e-mail.

I ordered on June 27th, with a 2-3 week shipping date, that puts July 18th as the three week mark. If Google doesn't ship until 1 to 2 weeks from now, do they breech any FTC rules and regulation?

Can/will us Canadians ordering the 16GB be compensated, somehow?

I am actually really pissed at this point in time because we all got screwed over by the brick and mortar release at Staples and NCIX. What is apparent now is that Google did not save enough stock to fulfill their "contractual pre-order agreement". I seriously think that if my tablet comes in 2 weeks I should get some sort of compensation... I should at least not have to pay $20 in shipping... don't you guys think so?
[Nexus 7 General] Balthazar B:
Quick update on my order. Sent from Louisville first thing Monday morning, landed here last night, but then UPS had to screw things up ("An exception in the sorting process has occurred. UPS has taken corrective action.") which delayed delivery until tomorrow sometime. <sarcasm on>Good job, UPS!<sarcasm off>
[Nexus 7 General] ptesmoke:
Right... I don't care about the charge as it will be refunded, but should be an easy way out for me right? I won't have the thing show up at my door if I have a p.o box..
[Nexus 7 General] Balthazar B:
What I've read -- and it makes sense -- is that Google and Asus drastically underestimated the demand for the 16GB model and skewed production towards the 8GB version. It's rational to think that most people would consider a $50 markup for 8GB of storage to be beyond the pale...but in hindsight, that didn't happen, and far more people than expected happily plunked down the premium. I'm hoping this is just growing pains with selling hardware, and that Google (and its OEM partners) will do a better job in the future with real-time reporting, contingency planning, logistics, and communication.
[Nexus 7 General] iamgeef:
Since receiving shipping confirmation I've gone from refreshing Google Wallet / Play / online banking to refreshing the FedEx tracking page.
[Nexus 7 General] Corundum:
Just got off the phone with GP, I was told that the Canadian 16gb nexus 7s would be arriving in 1-2 weeks, and that they would also be upgraded to overnight shipping from 2 day shipping, though he could not tell me why it is taking so long for them to be shipped compared to other countries.
[Nexus 7 General] haloimplant:
I can understand some of this but the insane part is that they must have seen this trend weeks ago and yet there are 16GB units moving through in retail stores while we wait.
[Nexus 7 General] NexusDro:
For us Canadians who pre-ordered the tablet, will we be asked to pay a customs fee when it arrives at our doors? Apparently the tablet is coming from the States... I pre-ordered 2 tablets and there's no way I will eat that huge customs fee because I could have used that money to buy the 16 GB version.
[Nexus 7 General] ptesmoke:
Well... My address has my p.o box... Am I wasting my time if I decide to hold out for google? Surely it just won't ship at all...
[Nexus 7 General] galaxyjeff:
Is anyone who ordered the 8GB model seeing a $10 Google Wallet credit? Some people are saying they've recieved a $10 credit in addition to the $25 Play Store credit. I think that might have been for those who ordered the 16GB tablet and had to wait. :confused:
[Nexus 7 General] Extratex:
I ordered mine around 2 weeks ago. I just received an email stating this:

"We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

*Link removed due to post count* It's a help center link.

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team"

Grr, I could have easily picked mine up from Staples or Gamestop (both are fairly close to my home) without a shipping fee. Do the store bought ones come with the extra stuff they are giving for the prepaid orders ($25, Transformers, etc)?
[Nexus 7 General] haloimplant:
No we have bought from Google Canada they will take care of the border crossing....eventually.
[Nexus 7 General] jirkadus:
Tonight I have received mail from play store, actually 3 emails.

First, that my debit card wasb charged, second, that my tablet was shipped by TNT and upgraded to over night delivery, third, that:

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

I've ordered 16gb, 29th, UK.

So will see what is going to happen...
[Nexus 7 General] altrikdout21:
I'm not Canadian, but that's absolutely ridiculous. I'm even pissed at that; just really doesn't seem right. What's the point of overnight shipping if there's still a 1-2 week wait? I ordered on the 3rd and just got charged--the fact that people who ordered on the 27th still have another week is just insane.

I sympathize with you guys--if I were you all, I'd pick up the N7 elsewhere and refuse the shipment from G.
[Nexus 7 General] shakinginboots:
I don't know what credit everyone is talking about. I ordered a 16gb and there's nothing in Google Wallet.:confused:
[Nexus 7 General] Balthazar B:
No, I don't think they would have seen it weeks ago. In fact, production levels were probably set months ago. Remember that when pricing became known, a lot of analysts thought the $50 premium would turn off most potential buyers. Stores probably wanted the 16GB models more than 8GB because their markups/premiums would be significantly higher. Google, through Play, was a lot less interested in margins and wanted to have a lot of product available at the lower price point.
[Nexus 7 General] hogreb:
Fellow uk people who had their order shipped,

Does your tracking number also states the status as please call?

Is this normal since the tablet hasn't been picked up yet by tnt or is there something wrong with my order? (first time ordering something from uk)
[Nexus 7 General] fr4nk1yn:
In my world things aren't always simple but things always make sense.

It's just a matter of finding the motivation and/or the pattern. That brings me great comfort.

The way Google is shipping things confuses me and that makes me angry.

It's not chronological. It's not alphabetical. It's not regional. If it's not regional it can't be broken down to bank.

It's almost truly random. Fun fact, random numbers on a computer aren't random. now I'm more angry.
[Nexus 7 General] AaronDC19:
Sounds like Google could use a lessons learned program; a good one, and soon.

Note to self: contact Google about lessons learned program.
[Nexus 7 General] Davo_:
Congrats,

Seems you're bout the first in Aus.
[Nexus 7 General] AaronDC19:
You could try calling and see if they can change the address. But I believe they'll have yo magically cancel your order, and you'll have to re order.

So I think you're wasting your time. I'd call to confirm though.
[Nexus 7 General] haloimplant:
You might be right about production but the trend would be clearly visible soon after the preorders started rolling in. Who cares what the stores want, unless of course they are interested in selling more units in stores while we wait. Well jokes on them in that case because it's probably most the same people who are going to send back their non-cancellable Google Play orders.

Bottom line sending 16GB units to stores while we wait over a month for preorders is ridiculous.
[Nexus 7 General] MaxNXS:
Got the same. Now if there only was an easy way to cancel the order I would. Meanwhile Staples and other stores are getting almost daily shipments of N7 16GB.
[Nexus 7 General] haloimplant:
If I could change the address I would change it to theirs so it goes right back to them LOL.
[Nexus 7 General] Solange82200:
I would be a little more excited if I didnt get the same promise that all preorders would ship out by Tuesday, then have them change to Wednesday, NOW to have them say this. They have no problem extending their promised date over and over, so we should believe this one why? I am so sick of seeing people all over the net bragging about how they ordered a 16 gig a week ago and already have it... THAT is what really burns my ass.. Of course people arent going to get their orders if you keep selling all the stock you get to every Tom, **** and Harry that ordered one after launch... Not to mention heaven forbid the resellers not have a bunch to sell to anyone off the street (except of course where I live, as usual, I cant find a single place that has one)
[Nexus 7 General] jirkadus:
Have no idea, if it is normal, but I see the same....
[Nexus 7 General] hogreb:
Im a bit relieved then ;-) thought there might have been something wrong with the address of my forwarding service, UK adressen are confusingly long with 6 lines :-P
[Nexus 7 General] glowworm62:
The first time you sign into Wallet on the device (not from a computer) you are credited.
[Nexus 7 General] Rock-&-Roll-Hedgehog:
Don't know but TNT UK open their phone lines (0800 100 600) at 07.00hrs. So an hour wait to find out. :(
[Nexus 7 General] ptesmoke:
Well from what I read on the play store I cannot change my address. I'd have to cancel and re order... Or when they get to me they'd be like Awww fjck... Po box.... CANCEL. I tried calling earlier... Hour and 33 mins.... I got better things to do.
[Nexus 7 General] glowworm62:
Especially when you only have 5 fingers. :p :D :laugh: :cool:
[Nexus 7 General] jycas:
Anyone who got charged this afternoon has get any shipping email tonight? I haven't received anything yet.
[Nexus 7 General] foxorroxors:
Still had zero Emails despite Google stating that my card will be charged only when its in transit, my card has been charged, I checked with the bank. I've not even received the bloody latest email that's going round about late delivery. Google hate me. Or my Nexus will be here later today. Who knows.
[Nexus 7 General] foxorroxors:
UK order btw, 29th June. £407.99
[Nexus 7 General] Tiredad:
My TNT tracking started with unknown status and now just has the pickup the date.

I did get a canned email saying that my delivery has been upgraded to express. Not much in the way of apology given the delivery cost was already enough to cover express service.

I will give it to them that if this does arrive today/tomorrow then it's not that late on the whole scheme of things. I but there's still no excuse for the lack of communication and resultant confusion.
[Nexus 7 General] fr4nk1yn:
My wife ordered a 8gb tonight for herself but i think its more of a test. She was going to wait to see mine before making a decision between the n7 and a iPad.

I predict hers will arrive before the 16gb.
[Nexus 7 General] Davo_:
Mine just entered the country. :cyclops:

Jul. 18, 2012:

14:35 In transit. ALEXANDRIA AU (Package available for clearance)

14:35 International shipment release - Import. ALEXANDRIA AU

Jul. 17, 2012:

07:25 Shipment information sent to FedEx.

19:45 In transit. LANTAU ISLAND HK

18:20 In transit. LANTAU ISLAND HK

16:29 Left FedEx origin facility. YUEN LONG HK

16:28 Picked Up. YUEN LONG HK (Package received after FedEx cutoff)
[Nexus 7 General] hogreb:
My status just updated and now shows its out for delivery today! =) all is well
[Nexus 7 General] AntzGoose:
"We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping." This has probably been posted but did anybody else get this email? I'm probably a little late to this, sorry I haven't been following lately