yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] Vidfreek:
Yeah good luck with that, this is what I've dealt with so far

3 emails and no response, 2 I sent over the course of the last 5 days just asking about my order (I ordered a 16gb on the 7th of July), nothing from them, tried calling but couldnt get through, I dont have hours to spend to TRY and talk to someone, sent an email today to tell them I want to cancel my order, I removed my credit card from my account and said I bought one at Sams and that I will refuse the package, so make it easier on all of us and just dont send it, sent that email at 8:30 this morning and still no reply to anything I've sent them, no charges on my account, no activity in my play store orders, NOTHING.

I never thought in a million years that google would give me one of the worst ordering experiences I've never had, the tablet is fantastic though but man I'm never dealing with them again when it comes to anything hardware related....
[Nexus 7 General] mateorod:
don't make me knock over my mom's flower pot!
[Nexus 7 General] Montaberne:
This. Exactly. :eek:
[Nexus 7 General] Wintermute1:
Same boat ...

-- checked Friday, nothing at Google Wallet.

Checked credit card, it shows a charge last friday for the full amount -- including shipping.

No notice since, no tracking number, on hold for last 45 minutes, and no other information.
[Nexus 7 General] gunner1937:
Delivered

Double whammy today.

This morning the JB OTA was waiting for my GNex.

This afternoon UPS delivered the N7:D
[Nexus 7 General] finisterre:
I'm in London, and having ordered on the 27th while the launch was still on, I received the TNT tracking number at 20:00 tonight. 16GB.

Only sign of anything until then was the order date changing yesterday to yesterdays date in Google Play. Oh, and my order initially failed due to card declined, and I updated it the same night with a new card number.
[Nexus 7 General] jotei66:
Nice one, have a pint on me ... ;)
[Nexus 7 General] Jonnyn93:
Wow bro you actually got tracking info, this is good, hopefully everyone who was disappointed this morning will have something to rely on soon. A little faith has been restored, so thanks.
[Nexus 7 General] iucidium:
Carslberg please

Sent from the Phantom Zone
[Nexus 7 General] aberlourj:
Thank god, I had the same order problem this morning.

And grats on the tracking number!
[Nexus 7 General] demandarin:
Good luck to those still waiting. this nexus 7 is really nice. display is great n Os is very fast. exceeded expectations. I love this 7in. Form factor.
[Nexus 7 General] tmh900:
Same here, on the phone now to find out if they can bless my package with a shipping label today.
[Nexus 7 General] terranq:
Just sent this to google help:

I'm not expecting a response, but I'm getting a little annoyed that people who ordered less than 4 days ago in the US have received their orders, when I haven't even heard a peep about mine.
[Nexus 7 General] colonel187:
I ordered July 4th. My pending charge just fell off. I guess that means won't be getting it by release day. :(
[Nexus 7 General] DarkRyoushii:
Well I have a dilemma. I ordered on the second at 2pm AEST or UTC+10 which means that I ordered on the 1st in American time hehehe I wonder if I'll get mine this week too! *far too optimistic for my own good*
[Nexus 7 General] thatguych4rlie:
Go get Auto Refresh Plus from the Google Chrome Extentions store-thing.
[Nexus 7 General] gavinfabl:
I wonder how UK first day orders are moving forward to shipped status. Anyone in UK heard anything ?
[Nexus 7 General] jptech:
http://www.youtube.com/watch?v=oPwrodxghrw
[Nexus 7 General] clintonroche:
What is the "release" day?? I dont think we have any real date yet do we?
[Nexus 7 General] mewantnexus7:
On my debit acct, the $230 charge is now shown as "processing" and the $1.00 test charge is gone completely.
[Nexus 7 General] BaconStep:
Next thing you know Apple is suing AMD for having the letter A in their name.
[Nexus 7 General] clintonroche:
Did we start a Nexus 7 group on G+ yet?
[Nexus 7 General] xilefian:
I've heard absolutely nothing, besides the infamous drop from 2-3 weeks to 1-2, and my charge has been in my bank since ordering. Google actually took the money from my account a couple of days after the initial charge and I ordered on day 1, it's been that way since.

The Google play status has no changed for me either and I haven't had any emails about it since ordering.

So all quiet. However, expect a speedy delivery as it's coming from Ireland in a 2 day delivery service.
[Nexus 7 General] MSigler:
lol, I actually haven't checked, I'm hoping they'll ship tomorrow (ordered first day), but I just check this forum and see if this thread has 1000 new replies, I figure when it does, they shipped. :p
[Nexus 7 General] Plexicle:
Guys, please stop calling and pestering every customer service rep for information about when it's shipping. You're embarrassing me.
[Nexus 7 General] gavinfabl:
I had a charge taken from my credit card when ordered but it's gone. Not sure why if yours is still showing .
[Nexus 7 General] Banumu:
Right click reload?

----------------------------------------------------------------------------------

Been watching this thread since one then finally joined

and I was wondering

If you order something and it says 2-3 weeks shipping

do you really call up 3 days later asking when it's being shipped?

I'm wanting to get it delivered also

but wouldn't it make seance

to call after the 2-3 weeks and say where is it?

I get the feeling that every time someone calls these places

they say well every 10 calls we move the date 1 day for shipping

because we did say expected mid July / 2-3 weeks and since they can't read and have to

bug us ....well they will learn
[Nexus 7 General] Dorilife:
I just came from my local GameStop and the manager informed me (which I personally saw the email) that the release date will be 7/31..

I'm located in in Puerto Rico, cool thing is they already have my tab there, at least its there..:p

He also said it might be before that date of 7/31

There's a lot of confusing but I hope the date is sooner.
[Nexus 7 General] shell_c:
Ordered the 16 gig version on the 28th June. :)
[Nexus 7 General] calvin4001:
At least it's less embarrassing than freaking out every time a charge is added/removed.
[Nexus 7 General] MaxCarnage:
Eh?
[Nexus 7 General] xilefian:
Ah, my mistake, I double checked after you said this and I was looking at a hard copy of my account during that time period, the transaction has disappeared entirely from my bank statements.
[Nexus 7 General] clintonroche:
My guess is that it ships tomorrow.

http://www.jobsnhire.com/articles/2388/20120710/nexus-7-retailer-staples-hints-july-12.htm
[Nexus 7 General] foxmeister:
Ordered mine in 27th, UK based.

Heard nothing at all so emailed to cancel today and ordered from PC World who've shipped foe delivery tomorrow.

Not impressed by Google Play!

Regards,

Dave
[Nexus 7 General] ten_fold:
Good to see some UK people getting their tracking info, google why do you tease me so?!

Got a good mind to give them a ring tommorow if owt happens, being they are holding £168.99 of my money hostage currently.
[Nexus 7 General] altimax98:
I don't get this .... I'm a 5th 16GB US preorderer and I haven't heard or seen a peep... not that I'm home exactly my wife is 9.5CM dialated and expecting our first within a few hours.

Just like Google my son is making me wait... in labor for 12hours
[Nexus 7 General] callumashleyholt:
Just got my shipping email :) I'm in the UK and got the 8GB and ordered on the 5th July :) hope it comes tomorrow.
[Nexus 7 General] findmike:
Just got my 16GB ordered on the 28th delivered a little bit ago in Minneapolis, MN - sooner than expected and exactly as I ordered it. Hopefully everyone gets there's in the next few days and we all enjoy our new toys and stop talking about how evil the Google Empire is when they just did all of us techno-nuts a solid by getting this cool new toy out at a price that no one else had even considered possible before right on schedule despite what looks like near overwhelming demand.
[Nexus 7 General] havok123:
Same situation but no shipping, 8gb - 27th, headed to pub at 9 (y)

Seriously though, Currys, Ebuyer & some Google pre-orders being shipped way before my instant pre-order (with more expensive shipping), what a joke.
[Nexus 7 General] rcg8584:
I just sent Engadget a "tip" to visit this thread and try to reach out to Google for an official comment. Pretty sure it won't work, but who knows...
[Nexus 7 General] suchavibrantthang:
well peeps are getting their 8gb...i still haven't gotten anything on my 8gb, not a word from google.

i didn't even buy accessories! this is stupid. i should just cancel my cc so they can't charge me and wait for the infinity prime. there's no excitement anymore.
[Nexus 7 General] MarkyMark8609:
Just got an email from Play....

...station Network :(
[Nexus 7 General] bisto321:
don't mind if I do. **shouts** BARKEEP!
[Nexus 7 General] SoulScreme:
Nothing...

Ordered on July 6th. No charges to my CC, no updates to my Wallet account, and now I can't even get through to their support line.

Google needs to get their act together on customer service.
[Nexus 7 General] terranq:
Well, it's pretty obvious they're not responding to inquiries from their customers, maybe they'll respond to questions from the press.
[Nexus 7 General] jycas:
At this point mine will get shipped when the Nexus 8 gets released!
[Nexus 7 General] ten_fold:
Now that is a kick in the balls from Google, saying that there are people who ordered way before I did(3rd July) and haven't had jack.

Out of interest when did google take the charge from you initially?
[Nexus 7 General] Horror59:
Anther from the UK with a 16gb shipment e-mail in the past hour. Ordered on the 27th. Account was pending yesterday so expected it sooner or later. Let's hope they come tomorrow (or if not, Thursday!)
[Nexus 7 General] Metallice:
I've already come to accept the fact that everyone who ordered from the US on the 5th (or 6th?) will never get their tablet. Doesn't matter if you ordered any accessories or not. We're just never going to receive them.
[Nexus 7 General] AndroidAlistair:
Got my shipping info a couple of hours ago and the tacking number is for an old delivery in Feb?? Will it come tomorrow? UK Playstore 8Gb 13th July
[Nexus 7 General] ddialogue:
That's a little optimistic, don't you think? :D
[Nexus 7 General] peh803:
What confuses me is that we haven't heard of people having the same issue with Nexus Q pre-orders.

I wonder how google was able to deal with the unbearable influx of Q orders, but somehow can't seem to deal with what must be a similar population of N7 pre-orders??

(do I need to call out that I'm being sarcastic? didn't think so, with this group, but just in case...)
[Nexus 7 General] dovergeek:
Hahahaha, so i just got off the phone with my local Staples. They have had 4 in stock for over a week. I have one on hold. Now, hopefully I can get through to Google and have them cancel my 27-June order.

This is unbelievable.
[Nexus 7 General] maverpix:
Good to hear that UK 16GB Emails are rolling out,could you do us a favour and post an image of your Email. Yet to see one for a 16GB dispatch ;)
[Nexus 7 General] nickmv:
Haven't you heard? The press doesn't report the truth. They simply report what Google tells them. Verification of "facts" is no longer a part of reporting. All the stories so far today have simply said "Google said they've shipped all N7 tablets! Hooray!", while making no effort to verify the truthfulness.
[Nexus 7 General] terranq:
Don't you destroy my naivete!
[Nexus 7 General] stevenege:
Returns

For those that are buying from somewhere other than Google, you should check and see their warranty policy. Most places have you send it in and they send you a new one later. Just got off the phone with Google due to mine having the glass rising a bit in the center left hand side.

New one on way, will return mine after that one gets here.

Just saying it is worth checking out.
[Nexus 7 General] iucidium:
Dude. Put the phone down and be with your wife. Its like Prometheus :)

Sent from the Phantom Zone
[Nexus 7 General] DagsJT:
Well if eBuyer etc get stock in before I get my shipping email from Google, I'll go with them. I'll then send Google an email saying I want to cancel my order and seeing as I haven't even paid for the item yet, if they take my money after receiving a cancellation request then I'll look into legal action.
[Nexus 7 General] jptech:
so I guess we got them. Mine is here so far, been great. very zippy.
[Nexus 7 General] lev:
Delivered

Ordered from Play Store on June 28th. 16GB, no accessories.

Delivered today at noon (Needham, MA, USA)
[Nexus 7 General] gbroon:
Yep all the sites do is generally regurgitate whichever press releases get sent to them, checking things like facts is just work. The pro apple sites that might normally have reported this as proof that apple are better are too busy masturbating over leaked photos that are supposedly the next iphone to actually bother.

Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
[Nexus 7 General] ptesmoke:
Congrats!!! Don't faint!
[Nexus 7 General] vidanay:
All 36 of them?
[Nexus 7 General] maverpix:
Better still,The Verge Mobile Show starts in about 40 minutes,we could all hammer the chat,point them in this threads direction and see if they will discuss the issues
[Nexus 7 General] gyaku_zuki:
An hour on call waiting on the phone line so far. I want a good old ***** about my hostage £400 on my CC, and my lack so far of getting the TNT tracking other 16gb UK ppl are getting.

Time for some Football Manager while I wait!
[Nexus 7 General] ddialogue:
When you say "we" to whom are you referring? I certainly haven't received mine yet. :(
[Nexus 7 General] yarseyah:
Here is mine....
[Nexus 7 General] charlesky:
This is because they recycle the numbers. It should update to reflect the correct info once the package is scanned in at TNT.
[Nexus 7 General] kalipedia:
Add July 4th to your list and I'm coming to agree with you...

[My order: July 4th, 16gb, no accessories - have heard nothing - no movement in play account or wallet]
[Nexus 7 General] kharnage:
Google made a statement that all US preorders will be shipped by tonight, is there any legal action we can take if our device doesn't ship?
[Nexus 7 General] Lakewell:
Ordered July 3rd, 16GB version, no accessories

Haven't heard a peep, haven't been charged, Nexus 7 hasn't jumped to the top of my orders list on the Play store

I'm in North Carolina
[Nexus 7 General] Solange82200:
Will do it too, everyone else who hasnt gotten there's, send it over, lets make some noise...
[Nexus 7 General] librab103:
well, I just recieved my N7 so I guess I will see you next year!
[Nexus 7 General] spudmonkey13:
I'm in the exact same boat at the moment...hoping it ships tonight
[Nexus 7 General] Sqwirtle:
I'm in the same boat - July 4th - US.

I think since it was a national holiday they forgot to roll those orders forward to the next working busines day, :rolleyes:
[Nexus 7 General] norman1080:
Any 7/6 USA/Chicago buyers of the 16GB out there get confirmations yet?
[Nexus 7 General] id10terrordfw:
Is it marked as Complete on the Play Store?
[Nexus 7 General] AndroidAlistair:
Ok, Do you think I will get it tomorrow?
[Nexus 7 General] erik111111:
OK, UPS indicates mine has been delivered:

Tuesday, 07/17/2012 at 3:47 P.M.

This was a 8gb ordered 6/29

Finally.
[Nexus 7 General] :
UK here

Ordered 2x 32GB on 1st July from Google Play UK. Nada info yet.

I see people who have ordered all around me, from when the store go live up until the 10th(ish) of July get there 8GB shipped.

I am now starting to see people up until the 28th June getting shipping confirmation for there 16GB's.

This must mean i will be one of the next to get an email, please? :)

If what people have posted in this thread i really don't think its Google's fault. (maybe) just hear me out.

eBuyer jumped the gun and started selling before Google said they could, i do not blame Google for this but would like to see eBuyer punished or extremely warned about this. I am a regular eByer customer as well.

What a guy posted in post #14638 if true suggests that google has sub contract the Dealing, Packing and Postage of these orders.

A few people have also since suggested that there package although have arrive had a weird version of there address.

Has anybody ever heard or delt with 'Computer 2000' before?

If this is the case and Computer 2000 has cocked it up its not Googles fault either (although they sub-contracted it to them). Im sure they will be getting a fine from google if true. (Just like G4S).

I will still be asking for my postage money to be refunded once my N7 arrives and google has cleared the back log of angry customers.

Hope everyone receives there's before the weekend :)
[Nexus 7 General] mikereidis:
Time for mine to jump the Niagara River and US-> Canada border. :)

8 GB only ordered July 27 5:32 PM EDT.
[Nexus 7 General] californiarailroader:
I know a lot of people are frustrated, and understandably so, but remember the Google Reps you get most likely have nothing to do with these issues, and are probably just as upset about it all as you are. Having worked in sales and customer service, I know how it is to be on that end, and have people come after you like you pesonally destroyed their lives, you do what you can but sometimes people just refuse to be reasonable.
[Nexus 7 General] Tiredad:
Best wishes to you and family. Good luck.
[Nexus 7 General] Lakewell:
Yes, it's marked as complete on the Play store.
[Nexus 7 General] id10terrordfw:
Thanks for checking.
[Nexus 7 General] grim82:
UPS is handling all fulfillment in the US, I'm sure they have a 3rd party handling it in the UK as well.
[Nexus 7 General] bigfatron:
Of course you can't.
[Nexus 7 General] kalipedia:
You know - I was thinking maybe ordering on the holiday might have screwed me. But I was trying to be patriotic and help the economy! Damn it all.

Now in my mind when I see "Google" I read it as "Go Ogle Someone Else's Tablet While We Take Our Sweet A$$ Time Getting You Yours".
[Nexus 7 General] al2x:
When you guys are saying that your order is on the Play Store, my order is nowhere to be found on my account while I'm under the Play Store, however its blatantly there in Google Wallet as it has been since before the announcement on June 27th.

EDIT: Just kidding, found my Nexus 7 and case laying at the bottom of the list as "Complete" as of June 27th. They are a long ways from the top however.
[Nexus 7 General] pclov3r:
Waiting for UPS to show up. Hopefully doesn't come at 5 PM

I'm hoping it comes at around 2 PM. Normally UPS is much earlier then that but not today of course.
[Nexus 7 General] MaxNXS:
Checking in from Canada. Ordered mine (16GB) on June 27. No updates so far and no charges on CC.

Anybody knows what's the best way to call Google support in Canada? When I check the order status in Google Wallet and click on "Contact Google Canada Corp.", the phone number listed is a local Toronto number and when I call I only get the option to either enter an extension or press 0 to talk to the receptionist, which just makes it ring forever. Ridiculous!
[Nexus 7 General] kcodya:
Anyone care to explain what types of status' may appear on the Play Store "My Orders" page and what they may mean?

For example, mine says "Complete", but no shipping info yet.
[Nexus 7 General] cj250mills:
Thank you all for the entertainment, my nexus is in hand and I couldnt be more pleased with google's service!

Ordered 16gb on the 28th around 3pm and it arrived on my doorstep this morning!

Farewell shipping thread! You will be missed
[Nexus 7 General] pnnorth:
Link to this thread already sent, doubt it will be mentioned.

Ps New verge app for those that are interested https://play.google.com/store/apps/details?id=com.verge.android
[Nexus 7 General] terranq:
I'm pretty sure mine has said "Complete" since I placed the order.
[Nexus 7 General] fatimusprime:
Is it bad that I keep thinking I hear a UPS truck outside, but there isn't one....?
[Nexus 7 General] jeepinmike:
Go to the google play webpage and select the little cog up in the upper right hand side of the page.... should list everything ever order from the play store (apps, devices, books, so on).
[Nexus 7 General] gavinfabl:
Ordered 27th on UK Play Store, just got email confirming shipped. Ironically I was on hold to CS when email came through.

I wonder if Google read my post begging not to send Nexus 7 or email me.

Either way I'm smiling.
[Nexus 7 General] MarkyMark8609:
By the sounds of it they can authorise shipping refunds though...
[Nexus 7 General] pclov3r:
Worst for me. They are building houses close to me so i keep hearing truck noises.
[Nexus 7 General] digital006:
Just got my UK confirmation through. 16gb Nexus 7 no additional items.

Ordered 27th June a couple of hours after the keynote. Delivery by TNT and should be with me tomorrow.
[Nexus 7 General] Montaberne:
What the hell? Mine processed 07/16/2012 3:45am and no update since then :(
[Nexus 7 General] fatimusprime:
That would drive me insane. Lol
[Nexus 7 General] californiarailroader:
They could, I don't know what authority Google gives each level of reps. Some companies empower their employees, others tie their hands at every turn.
[Nexus 7 General] OhMrPorter:
Ordered 16GB 27th June

Just got email to say it's shipped.

I'm in the UK
[Nexus 7 General] MarkyMark8609:
Some guy earlier got a refund on the phone
[Nexus 7 General] californiarailroader:
That's good, I hope they do that for a lot of people.
[Nexus 7 General] StyleNSkillz:
I know the feeling every bus and truck that comes by I perk up like a dog, kinda creepy my dogs are looking at me funny.:cyclops:
[Nexus 7 General] ten_fold:
Man, seems i'm gonna be on this hill in the UK for a while, time to break out Minecraft.
[Nexus 7 General] jefhart:
It didn't work, ie it wasn't picked up by ups yet.
[Nexus 7 General] snarfington:
Heard nothing as yet. 27th order from the UK, 16GB. Bit scary to be hearing about all these shipping.

Has anyone in the UK had a shipping notice for an order containing more than one tablet yet? I hope that isn't going to delay my order.
[Nexus 7 General] biggggant:
I guess i'll need to try to call later to get a refund on the shipping charges but I'm not waiting another 90 minutes today
[Nexus 7 General] Montaberne:
That could be my problem...

My label was created on 07/16 at 3:45 am and I don't have any update since then :(
[Nexus 7 General] jotei66:
I have two on order but no delivery confirmation as yet... it seems a few UK guys on the tro have kinda come through... lookin good hopefully ;)
[Nexus 7 General] Exino:
The Verge is reporting *new* 16 GB orders are delayed for up to one month due to lack of stock on hand. Here's hoping the initial pre-orders actually get fulfilled before they completed run out of stock...

http://www.theverge.com/2012/7/17/3165191/google-play-nexus-7-16gb-shipping-delay
[Nexus 7 General] Core78x:
Ordered June 27th.

16GB Nexus 7

No email.

No tracking number.

Nothing, nada.

Montreal, QC, Canada.
[Nexus 7 General] tech_abbz:
well..

at least we know what order they're shipping it in the UK, but I ordered mine on the 9th so God knows when I'm going to get it, hopefully before Dixons and Co. start selling it in their stores, that would really p*$% me off
[Nexus 7 General] Tommyzors:
The Nexus has arrived. Too bad I wont be home for another 4 hours to unbox it.
[Nexus 7 General] FiveOhFour:
Yes, you can get the play credit multiple times from the same device as long as a seperate account and credit card are used.
[Nexus 7 General] ten_fold:
Probably before people who ordered earlier than you did, already seen someone post they ordered on the 13th and it has shipped.
[Nexus 7 General] Joezhang:
If that is the case, then a simple email off google would go a long way...
[Nexus 7 General] Bizz08:
Yeeeeeeah buddy! hah

My Nexus has just arrived, ordered the 16gb version on the 27th during the google conference and I received it today at 2pm Mountain time :good::D Now time for some herbal remedies and then unboxing! :D