yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] glowworm62:
I have little doubt that Alex on first-line had problems with her script, I could almost hear her thumbing through the notes to try and find the answer. Chris was tired for sure, supervisors get the "problem" customers.

They both though sounded very very tired actually as I know I do on the 2 times a year or so I get an emergency at my work and end up working 24-48 hours solid :S I feel for these guys and can empathise with them - When my company fails people miss their planes, entire holidays can be thrown into disarray and jet aircraft burning fuel plus airport fines for missing slots add a huge monetary cost as well.

Listening to people screaming at you for 12 hours solid is never fun.
[Nexus 7 General] mikereidis:
Regarding the N7 there's a clear trend IMO to favor the US. First shipments and I think the average wait is shorter, especially for 16 GB.

We aren't blaming you though. :) It's Google's doing... (And yes, the US (DOD) pretty much invented the original Internet, so thanks BTW :) .)

Have to admit that Canada and Europe etc. are getting the jump on the US in terms of new phones. That's mostly a function of the US carriers and the spectrum & mobile technology fragmentation though.
[Nexus 7 General] klyang88:
Well at least those of us who ordered before the 11th of july will be getting our tablets shipped this week with over night shipments for the u.s.(16 GB versions)

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic
[Nexus 7 General] Kadd:
Do we have to call and yell at them to get it or is it automatic?
[Nexus 7 General] haloimplant:
I'm not sure what any of that has to do with this. Google put up the preorder page in the 4 countries at the same time with the same 2-3 weeks shipping commitment.

I don't get how regardless of how swamped they are they couldn't do something as simple as get orders out to those who ordered first. It's not complicated: we have X tablets that we can ship within 3 weeks, X tablets were ordered by Y date. Send out X tablets to the people who ordered before Y. Chances are they might have even been able to get the people who ordered after Y their tablets within 3 weeks of their orders.

Instead those of us who ordered 2.5-3 weeks ago get to read about how hard they are working them out to people who ordered last week this week.

Let's not even get into the 16GB units that are moving from other retailers while we wait so long for them.
[Nexus 7 General] gapr:
Sometimes you have to do things the wrong way in order to learn the right way. I believe that every Nexus7 frustration is represented somewhere in a giant database which will someday help Google make better self-driving cars. Don't let me down, Google.
[Nexus 7 General] Exino:
Currently, I believe you're limited to calling - I haven't seen anything online indicating otherwise. You can reach support at 1-855-83-NEXUS (63987).
[Nexus 7 General] haloimplant:
Order your Google self-driving car today and be the last person on your block to get one!
[Nexus 7 General] klyang88:
EVERYONE WHO HASNT HAD THEIR NEXUS SHIPPED YET. LOOK HERE FOR AN IDEA FOR WHEN IT WILL SHIP

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic
[Nexus 7 General] winnie60:
I received this "f....ing" email this evening instead of the shipping notice i have been waiting since yesterday morning. I ordered an N7 16GB + Grey case on 06/27 12:58 CDT. They've charged my CC yesterday morning but nothing else since. :mad:

Google Play Team noreply@google.com

7:36 PM (21 minutes ago)

to me

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
[Nexus 7 General] LambAround:
Got Mine @ Sam's Club Today

I just received my "update" email from Google - too little, too late! After reading online earlier today that the Nexus 7 preorders may not be fulfilled for 3 more weeks, I picked one up from my Albuquerque Sam's Club. Not looking forward to the double charges, but it was worth it. You are going to LOVE it (you know, whenever/if ever Google finally gets them all shipped out). Really, I don't see why I can't just return my new one with my Sam's receipt once it's received. We'll see how it plays out.

I'll be posting a detailed review of my Nexus 7 on my blog soon: LambAround.blogspot.com

And, if anyone out there is near Albuquerque, the Eubank store had 2 left!
[Nexus 7 General] muerteman:
After receiving my tablet and playing with it for a few hours I will leave some final thoughts here and bow out of the thread. So far my tablet is perfect with no issues. It's fast responsive and the screen is nice. As for the service provided by the play store I have very mixed emotions. When I ordered on July 2nd, I was told 2-3 weeks. 15 days later that is fairly early in that time frame, and thus personally I cannot have any serious issues with Google. I still have issues however with the service given to others. People ordering today should not have shipping when people ordering the first day have nothing. I find this whole thing someone unsatisfying and the next product launch I will surely have second thoughts about the play store, but for now I'm going back to my new toy.
[Nexus 7 General] glowworm62:
You can call to request it. I phoned their Sydney number on (02) 9336 4966 and waited on hold for 50 minutes.

If you are an Aussie you can hope they mass apply the refund which they may be considering, however our consumer laws do let you request one after the event. So if you are an Aussie there is no harm sitting back and just waiting to see then after you get the tablet talking to them about the refund.
[Nexus 7 General] mikereidis:
LOL.

Absolutely.

The CSRs & mgrs deserve as much respect and courtesy as we the customers.

IMO Google should give each of them a free N7 for the extra workload and grief. But ONLY after every dang pre-order ships, LOL.
[Nexus 7 General] zeppler:
Update from Google Play Store Team

"We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.

"
[Nexus 7 General] glowworm62:
ROFL!
[Nexus 7 General] EvanVanVan:
FINALLY got charged
[Nexus 7 General] fishingfon:
Oh Ok thanks, lol.

Do u know if they give the refund in money or play credits?. Although I would prefer to have the 2 day shipping :-P

Cheers

Corey
[Nexus 7 General] iamgeef:
One question I have is why none of this is being reported outside of this thread? Wired, or The Registry, or anywhere else?

EDIT: Just received the canned response from Google about my Nexus being shipped by the 19th. Which frustratingly is still within their 2-3 week shipping estimate (I ordered on the 28th)
[Nexus 7 General] gbroon:
Because that would involve more than copying pasteing a press release emailed to them
[Nexus 7 General] mikereidis:
Don't the self-driving cars deliver themselves ?

They would take longer if they shipped with earlier buggy software and automatic remote updates were'nt working.

In local news, a 20 car pileup ensued when a delivery pod of GCars had their bezels de-laminate. They will continue their self-deliveries after minor repairs and re-flashing.
[Nexus 7 General] Dethzilla:
So I got the dreaded Email... I had actually placed an order on the 10th... and my credit card got declined. I had payed the credit card off the day before but the payment hadn't cleared ( I buy everything on my card and then pay it off immediately... points and such.) Anyway... I ordered on the 13th... but I placed a new order.

Funny thing is... today I got a message saying they were cancelling my order on the 10th. I bet if I had simply reprocessed the order on the 10th instead of placing a new one... my device would have shipped and I'd be getting it tomorrow. Kinda bummed right now.

Congrats to all those that got their hands on it already.
[Nexus 7 General] rcolddroid:
If you go to help for your order, the click to call option is no longer available and you have to send an email. If you call the NEXUS number, they may be able to transfer you to a Goggle specialist but I haven't tried that this evening.:(:(:(:(
[Nexus 7 General] bucwylde23:
NP, just bored/hoping to get a shipping notification and am looking for anything to occupy my mind :laugh::good:
[Nexus 7 General] Character Zero:
The point I was making with the Q2 results is that it shouldn't have any bearing on shipment of the Nexus (like it would fall in Q2 or Q3). Maybe they would want to announce its shipments and pre order numbers there since investors are listening, thats a possibility.
[Nexus 7 General] chicken-royal:
Haha, same! Made it worse that I got the guide book at night and didn't see the email until the next morning. :(
[Nexus 7 General] feynman.jr:
I used to be a big fan of apple, but after a while, I decided to change it to "google". With this experience, I may forget about my decision and stick up with apple. At least, I wont charge for shipping while I suppose to get it after a long time. What is the point. I really think it will cost a lot for first google tablet.:mad:
[Nexus 7 General] Lootes:
So what you are saying is you are going back to Apple because you preordered a device from Google that didn't have a confirmed shipping date and are disappointed because it hasn't come yet? We are still 5 days away from "Mid-July". Take care and good luck.
[Nexus 7 General] lazaro17:
Hoping it ships soon. I just called the play store to try to edit my order and the rep simply said "its a little too late for me to do anything on my end."

Sent from my Galaxy Nexus
[Nexus 7 General] Sandman2749:
BREAKING NEWS: NEXUS 7 SHIPPING DELAYED!!!!

Desired ship date: 5 minutes ago. NOW!!!

Actual ship date: When they

actually

ship it!!! :laugh:

Sorry boys. Forgive my cruel joke. I'm as crazy about getting my ahnds on this as possible but obsessing over it isn't helping.

Let's all put down our phones, laptops and tablets and go outside for a breath of fresh air.

That being said; you know what I wish would happen? I wish Google would announce on day 1. Open pre-orders on day 2. And actually start SHIPPING on day 3. It would save us all a TON of stress.
[Nexus 7 General] jeremydc808:
Quoted from CNET

I ordered 3 from Staples last Saturday, then on Monday they refunded my money saying they won't be shipping until the end of August. So who knows what is the truth here...

Also, with STAPLES, if you are from Hawaii or Alaska, it will say Out of Stock ! :( (I am from Hawaii)
[Nexus 7 General] charlesky:
Yeah, I think Staples was trying to get people to think that to drive more sales. Seems like they've filled their initial quota though, so anyone ordering now will have to wait. I think each major distribution point (Google preorders, retail store hubs) will get their allocations at the same time. Then allow a day or so for individual units to be broken out and shipped to customers.
[Nexus 7 General] _MetalHead_:
Are you being serious right now?
[Nexus 7 General] pmgreen:
Anyone's order status change and/or have an actual charge from gp?

As big an employer G is, surprised someone hasn't leaked info
[Nexus 7 General] nickmv:
Anyone notice that they immediately charged your card, or else put a hold on it for the full amount?

I pre-ordered mine last night, knowing that I didn't have the full funds in my checking at the time. After ordering, I went to add them, since the email clearly states that you will not be charged until it ships. Lo and behold, the $143 I had in my account was completely wiped by a pending charged that totaled the entire amount I had in my account at the time. I moved some funds in, but the $143 pending fee remains.

If I get slapped with a overdraft fee (I don't think I will, since I added funds 2 mins after ordering), then it's gonna be hell to pay for Google. Especially given the very clear statement in the 2nd sentence of my order "You will not be charged until your order has shipped."

Anyone else notice this?
[Nexus 7 General] jsebol80:
Yes, everyone had this. Google will preauthorize the charge to make sure the fund are available. You will not be charged until the item ships.
[Nexus 7 General] tech_abbz:
the wait continues..

Nothing yet, I've been checking it all day...

I didn't realise I was this impatient, I guess pre-ordering something really shows what kind of person you are lol :confused:
[Nexus 7 General] P1 Wookie:
Or maybe you should have had the funds in there first before trying to buy something. That is your fault, not Google.
[Nexus 7 General] nicatronTg:
Clearly not.
[Nexus 7 General] feynman.jr:
I did not say I will go back to apple. I am just saying that right now, I am tired of the chasing. I know google said "mid-july". I mean it is not good not to be able to cancel the order, while it is suppose to ship a week later or so. If they are ready to ship, they should do it. Otherwise, let people cancel/change it.
[Nexus 7 General] stevenege:
So, I have been looking at this thread all day and I refresh about every hour in the hopes that 1 person has gotten their e-mail. Alas they have not.... so I am just going to leave this here so that everyone can hit it whenever they feel the need.
[Nexus 7 General] ameno13:
The situation Google has put us in is a lot like ordering a Pizza: as soon as you put the phone down, you're already wondering where the hell the friggin pizza is, and why it's taking so long. You say things like "no way the delivery guy is getting a tip from me," and I'm never ordering from the schmucks again. But once you sit down, flip open that oil stained cardboard box and stare at that steaming concoction of circular decadence, tearing out that first slice with those long strands of cheese sticking and stretching on its sides...you sit back with that cold coke in your hand, take a deep breath and think to yourself "everything is okay." I'm sure in those moments when we will stare at our new N7's, looking at our beaming faces through the reflection of the unblemished glass, everything will be okay.

but until then,

where the hell is my friggin N7:mad:
[Nexus 7 General] motaman76:
So i work for an electronics company that will be selling the Nexus 7. We just recieved an email stating that we will have the device in our store tomorrow but told us we are not to be selling them until the 12th. Now im pretty pissed by this because if they dont ship today then chances are we wont get then on this release date. Also the email stated that on the shipping boxes in black letterering it says "not to be sold until July 12TH."

I will snap a picture tomorrow when they are in my store.
[Nexus 7 General] ptesmoke:
1-2 weeks? I I ordered June 30th!!!! @#*! You google!

Lost.... Just lost..
[Nexus 7 General] Exino:
I got the same email, ordered the 29th. All Canadians got the shaft.
[Nexus 7 General] klyang88:
I just found it really funny that when it comes to bills people hates it and whines and when google charges us we're all like yay!!
[Nexus 7 General] GrendelJapan:
Sigh. I had an unfortunate order fail on my part or I'd be holding a N7 now. I ordered on the day of they keynote, but I didn't realize until well after that the shipping address on my Wallet account was old. I called a few days before orders started shipping, but it was too late to change the address, and I ended up having to place a new order. Unfortunately, that was the 13th and according the the email alluded to above (which I also received), it looks like it won't get here until next week. It was worse because I got a shipped message on my first order and see the delivery date and everything before it was cancelled. very bummed...
[Nexus 7 General] Dethzilla:
I just reread the Email and it's not as bad as I originally thought... I'll probably have it by Friday.

We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case, charger or Nexus Q).

They didn't provide the July 11th date for the Standalone 8GB devices. I ordered an 8gb on Friday 7/13 and I'm in the US.

That mean mine is on it's way.... Right?
[Nexus 7 General] ptesmoke:
This isn't fair at all. I even spent extra for the 16gb...

Maybe I should just go to staples... Is anyone else? Because where I live... If they ship 2 weeks from now it means 3 weeks until I receive it... Unacceptable.
[Nexus 7 General] Exino:
Staples has it, however you're stuck with two devices at that point. I spoke to a Google CSR tonight and they're not accepting cancellations, also it's a ~14 day wait after the rejected UPS package arrives for any refunds to be processed. Basically, going and buying it now will effectively end with you having two devices.
[Nexus 7 General] TommyBee:
I had similar issue. After ordering from the Play Store. My card got flagged for fraud on unrelated charges. I was sent a new card overnight. I called Google support and I was told to let them attempt to charge the old card. I did, and was given seven days to submit new information. I was told this would prevent needing to place a new order and not put me at the back of the line. In hindsight, the back of the line might have been preferable.
[Nexus 7 General] ptesmoke:
So I'm really taking the "male rooster" up the arse. Whether I like it or not.
[Nexus 7 General] madchild1:
I also got the email.. dammit
[Nexus 7 General] zivan56:
I just got an email saying my 16 GB "pre-order" will come in 1-2 weeks???!!! There are at least a dozen on the shelves blocks from me, yet they wont let me cancel. I can't reject it, since I had it shipped to my company so I dont have to take time off work to drive 1 hour to a shipping depot that closes at 5 PM.

Can someone in Canada confirm where they got their 8 GB model from? If its the same warehouse as the US orders come from, and they are purposly delaying the 16 GB to furfill all US orders...well...I will tell them something I can't write on this forum.

Needless to say, never again ordering from Google anything unless they give me a free Nexus 7. That is the *only* way they can redeem themselves in my eyes.
[Nexus 7 General] SohKai:
Pretty glad I walked down to the Canada Computers today and picked up one of their 4 remaining 16GB N7's now. Just got that email from Google Canada telling me it'd ship in 1-2 weeks.

I guess I'll just return the one I got from Canada Computers if I really can't cancel or refuse shipment.
[Nexus 7 General] ptesmoke:
Hmmm hold the phone... Read this carefully.....

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

That clearly states orders AFTER JULY 13.. So what about me google.... What about me...
[Nexus 7 General] Exino:
From what I've seen here and there in other threads for the Nexus 7 here on the XDA, Canadian orders are being delivered across the boarder from the US through a service called 'World Ease'. They're not just shipping directly from a Google Canada depot, at least from what I've read.
[Nexus 7 General] andTab:
got mine. work, of course, accepts all packages.

will probably return it to google (did not open it) since i am so pissed off about this mess.
[Nexus 7 General] koukoum:
Just to be clear, I'm from canada and i bought two 16 gig, if I refuse the shipment when the two arrive, google, will refund me entirely after 14 days...

so i can buy 2 right now from staples.ca and just refuse the shipment ?
[Nexus 7 General] Exino:
There is a restocking fee for sending it back to Google, by the looks of things:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2453532
[Nexus 7 General] kalipedia:
I think at this point all Google employees should be required to go to their local staples, etc, buy the thing and hand deliver it to those of us still waiting for ANY acknowledgement (other than that canned email).
[Nexus 7 General] californiarailroader:
They say they may waive it though if the package is unopened.

"We may waive the fee for an unopened box in perfect condition"

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741&topic=2453057&ctx=topic#US
[Nexus 7 General] Exino:
What I was told was that the only way to get your money back (including the money spent on shipping) is to reject the UPS shipment directly from the delivery person from UPS. I believe as soon as they flag it as 'Received' (so if you ship it to work or something) it's considered shipped successfully. They then told me upon it arriving on return from rejection, it will take up to 14 days to process a refund, again, which includes the shipping cost. They did not however tell me what the story with restocking fees were, I presume they can't charge for it if the delivery was never actually 'successful' in the first place.
[Nexus 7 General] ijeff:
We shouldn't have to pay provincial taxes then. Normally waived, if a company operates in your province you're stuck getting full taxes. Google isn't treating us like a local business.
[Nexus 7 General] koukoum:
restocking fees, even if you refuse the shipment ?
[Nexus 7 General] rcolddroid:
Not only Canadians as I am in Indiana and they are shipping from Louiseville, Kentucky. This usually means I have any item in no more than two days. I ordered on the 28th (one 16 GB tablet, one 8 GB tablet, and one case). So far, no shipping dates and my credit card has not been charged. I tried to email them a couple of days ago and sent another one tonight. So far, no response! When I called a couple of days ago got the canned message and now click 2 call has been disabled. Greaat Support, Goggle, :(! BTW, I order an item from Amazon this weekend and got it within two business days!

Maybe Goggle should stick to software as they do a good job there or only sell their devices through retailers!

A not very happy camper, here! :(:(:(:(:(:(:(:(:(
[Nexus 7 General] Exino:
Ah, thanks for that tip :)
[Nexus 7 General] NonovUrbizniz:
Boom! The unicorn has landed.... kinda underwhelmed to be honest... I got tons going on though.
[Nexus 7 General] chosen14u:
Just received an email from Google, but also earlier one saying my Nexus 7 will ship in 1-2 weeks! lol
[Nexus 7 General] Core78x:
Same here. I ordered on the 27th and haven't heard sh*t from Google aside from the above letter.
[Nexus 7 General] KARNAG3:
Sooooo pissed about the email from Google Play regarding the 1-2 weeks delay..I ordered the 28 of june...d*****!!! I lost all understanding of the word Pre-Order. :banghead:
[Nexus 7 General] woolmonkey:
Ordered right after IO (Canada) and know I have to wait an extra 1-2 Google weeks for my 16 GB tablet. Maybe they shouldn't have sent all the 16 GB to the retailers and tried to fill their preorders. Well since my tablet hasn't even shipped or in the process of shipping I'm going to try to Cancel. I don't see how they can't cancel when the tablet isn't even in the shipping process.

Could they be doing this no cancel policy to keep their number of units shipped up?
[Nexus 7 General] californiarailroader:
In the US, no, I can't speak to other countries though.