yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] :
Hey guys

Where would it be better to order the 16GB model from eBuyer or from Google Play store.

Living in UK

Yeah I'm probably be taking a chance due to I'm going on holiday on the 22nd and hoping it will be delivered by then

so where would be better to order it from?
[Nexus 7 General] Gibsonflyingv:
Right there with you man. I almost flipped when I saw $14 for shipping. Sh!t, they coulda started shipping them out earlier and just threw it on 5 day shipping and not charged us a dump load for it. I'm gonna be pissed as hell if stores have it around me while I'm still waiting. Definitely will be contacting them if that is the case.
[Nexus 7 General] AuronHTC:
The same thing happened with the Kindle Fire pre-orders from Amazon. Retail buyers could walk into a store on release day and buy a KF. Meanwhile, pre-orderers had to wait over a week latter to get the KF due to the extended time added to the release date by shipping.

I should know, I pre-ordered the KF.
[Nexus 7 General] xilefian:
Time for a plot twist:

Sauce
[Nexus 7 General] pmgreen:
Anyone know how to find the "select" stores?
[Nexus 7 General] jycas:
Maybe Google will give us a surprise and when they send the tracking number the tablet will be just one day left for delivery. :fingers-crossed:
[Nexus 7 General] Lootes:
Also happened with my new MacBook Pro. Only a handful of preorders had shipped, judging by the forums, none of the Apple Stores in LA had them in stock but I found one at MacMall. I was happy, but if I preordered I would have been livid.
[Nexus 7 General] StyleNSkillz:
That is not true I had Kindle fire on release day, they bumped our shipping from 2 day to 1 day so that we would have it the same day stores did. Though mine didnt show up until 9 pm
[Nexus 7 General] timmytim:
Why would you do that? Google is doing this for a reason guys and gals. They have a genius marketing crew and those people have masters degrees in marketing. This is ALL a marketing campaign. Those tablets were ready to ship 2 weeks ago.

Comanies make hundreds of millions of dollars in a short period of time by offering pre order sales of devices and games. They specifically don't give dates because by not doing so generates countless blog posts, articles, news reports, etc and most importantly, SOCIAL MEDIA chatter!!! And that means people spreading get the word for then, for FREE!

If you believe that Google is out to piss you off, or doesn't know the exact release or shipping dates then you are nieve. They know EXACTLY what are they doing and have for months. This thread and all others like it are 100% what Google was expecting. Just relax people, you'll get your tablet soon and we'll all look back on this thread and laugh :)
[Nexus 7 General] kalinf:
Found this a few(??! :D) pages back: 0800 328 6081

What's the email address I should be spa...contacting?
[Nexus 7 General] :
Whoa, the *first* email I have got from Google since this charade started. Lets see if I get an actual reply though. I'm not holding my breath.
[Nexus 7 General] roonstars:
If it is carrier other , I am not sure. Is the number hyperlinked in the email GP sent you at all? It was for TNT, though it just took me to the TNT tracker website and I had to then enter the number
[Nexus 7 General] glowworm62:
Took me 50 minutes about 6 hours ago. You should be close.

Please, please, please stay focussed on what you want and don't take it out on the CSR. The ones i spoke to sounded very tired and very overworked, the supervisor I spoke to told me that it was "all hands on deck, 24 hours a day"

It's not the fault of the person who answers your call, so just stay calm, stay focussed and no matter what their pre-prepared script tries to do to you keep gently moving towards the goal you want.

If you lose your temper you've only screwed yourself.
[Nexus 7 General] Rueben_:
I click on the link in the email and it brings me to a Google search with my delivery number? :/
[Nexus 7 General] Scottatron:
FINALLY!

Notification received at about 6:30pm.

Estimated delivery 20/07 by 5:00pm.

In Melbourne.
[Nexus 7 General] Splont:
My auntie, who ordered 16gb after me in UK and received an email this morning says it is now on van for delivery today. Way to give notice Google!!!

I was planning on working from home when I knew the delivery date, seems that plan is out of the window.
[Nexus 7 General] jtc42:
googleplay-support@google.com
[Nexus 7 General] iamgeef:
FAO: Australia

Annoyingly, it looks like the package arrival at FedEx in Hong Kong is after their last pickup time. I've got a 'Package recieved after FedEx cutoff' status which means it stays overnight in Hong Kong.

I also saw it on another Australian bound (Sydney) tracking report here, so it'll probably happen to all of them. Annoying as it means an extra days wait. Roll on Friday.
[Nexus 7 General] roonstars:
Sorry, no idea seems strange they have not told you who is shipping it
[Nexus 7 General] billytkid:
UK - play store

Ordered 27th

Received shipping info last night

Out for delivery today

Woop!

Is this the biggest thread on XDA yet?!
[Nexus 7 General] jmbillings:
My 8Gb (dispatched yesterday evening) has been delivered to work this morning, so it should be in my grubby mitts soon. As I thought, "2 day delivery" in the UK is effectively next day.
[Nexus 7 General] Rossco01:
I doubt it it's the automated response....however no harm in keep blasting them with complaints/queries
[Nexus 7 General] glowworm62:
You know this annoys me no end. I don't know who started this "customer is always right" crap but they are wrong and no company worth their salt uses it. I know mine doesn't and it's one of the largest corporations in it's field that's been in business for a century.

The customer is usually wrong and an arsehat to boot.

That's the real way to succeed at customer service.

The way a business - especially a new one less than 10 years old - succeeds is by learning. If they happen to lose a measly $199 out of their $100,000,000,000 per annum sales but in the process learn a very important lesson then that tiny minuscule $199 loss was worth it.

Honestly, you are complaining about something that is worth less than the handle they use to flush their urinal.

There is no doubt at all they messed up with this, in a huge way. But if they learn from it then it's worth the pain they felt. As for you and the $199... inconsequential.
[Nexus 7 General] Rueben_:
My email consists of this an 8 digit number?

I type it in the TNT website and it comes back like this?
[Nexus 7 General] Arthur Hucksake:
If you haven't gotten anything concrete now, just assume it's going to be next week.
[Nexus 7 General] r0zj0k3r:
Hawaii

Purchased: Jun 27

Charged: Jul 13

Shipped: Jul 16

Received in Hawaii: JUl 17
[Nexus 7 General] Brac20:
I was one of the ones saying "Have patience" last week. But the longer this goes on the more ridiculous it looks. I'm not considering cancelling my order as I can wait a few days. It just seems to me that Google should have been able to let us know all know where we stood a lot earlier.

They surely knew last week how many preorders they had and whether they had enough stock to fill this order on release.

I think most people would be a lot happier if Google had been more up front during the shipping process.

I just hope the product is worth the wait (although from the reviews it seems it will be)
[Nexus 7 General] zetsurin:
Mine says

"Jul 18, 2012 4:35 AM

Shipment information sent to FedEx"

I wonder if mine managed to slip on the plane. It currently lists estimated delivery (to Sydney) by 5pm tomorrow.

Actually, scrap that it doesn't mention pickup at all!! I'll adjust that delivery date to Friday or Monday for them!
[Nexus 7 General] aberlourj:
That's quite a good idea. Keep your expectations low and it'll be a plus if it arrives early! Though I'm going to find it difficult.

Sent from my Galaxy Nexus
[Nexus 7 General] glowworm62:
Just click the underlined blue number on your email, it should take you right there.

Yes, they should have. Communications until today were a shambles, still not perfect but getting there.

I think the Google lurkers I know are reading this thread as the prime thread on the entire internet have been taking what we said on board. Slowly, but they have.
[Nexus 7 General] Morningstar132:
Go to your wallet and click on the tracking number in there, that should take you to the right page with your number in the right box. If it still comes up not found then you should probably call them.
[Nexus 7 General] unknown365:
I paid with a Barclays debit card.
[Nexus 7 General] jtc42:
This is what upsets me. I ordered early and I go back to work next week, noone in the house to collect it. Had all of this week off which should have worked out nicely had my order not been randomly bumped lower down their list of priorities along with a load of others who also ordered early.
[Nexus 7 General] kalinf:
Thanks.

I ordered a case (http://www.amazon.co.uk/Biz-E-Bee-U...ectronics&ie=UTF8&qid=1342602866&sr=1-2-fkmr0) last night after seeing it in this thread - it got shipped this morning and with an email confirmation to boot!

Come on Google!
[Nexus 7 General] dazzer1975:
tnt site back up.

I rang them half hour ago and they have no record of consignment number or my address. Received shipping notification at 06:37 this morn.

Today or tomorrow then, the latter looking more likely.

Can't ever imagine a situation where I would order from play again.
[Nexus 7 General] Rueben_:
Em i click on the tracking number in the email on the image below come up:

and the tracking number in the wallet account is not hyper linked?
[Nexus 7 General] jmbillings:
BTW, my TNT tracking number gave "not found" all the way from when I got it at around 5pm last night until I went to bed at 11pm- but this morning it all updated.

I don't think the number will show until it's hit a distribution centre or similar, so don't panic just yet!
[Nexus 7 General] glowworm62:
Right now it's only just past 5pm in Hong Kong. The goods are packed and ready to go. The Fedex guy should pick them up before 7PM I am hoping they get on a fedex private flight to Sydney arriving around 5am our time. Tomorrow is customs and processing, delivery Friday.

That's what i am hoping for at least.
[Nexus 7 General] paulosman:
Just throwing in my 2 cents:

UK order from Play Store. 8GB. No accessories.

Ordered: July 11th

Charged: July 17th

Shipment email from Google: July 17th

Aplogy/Update email from Google: July 18th

TNT website has been dodgy all morning but now showing as out for delivery:

:)
[Nexus 7 General] RumDrools:
GOT MY TRACKING NUMBER. Australian, ordered 16gb version on the 29th of June (AEST)
[Nexus 7 General] aberlourj:
Grats, but bleugh!

Sent from my Galaxy Nexus
[Nexus 7 General] Tiredad:
Anouncing an arrival

16GB, ordered on 28th through Play, arrived via TNT 18/07/2012@10:00, Scotland.

I feel justified in expressing much happiness due to my ordering on the 28th and i hope other early orders get theirs soon.
[Nexus 7 General] Rueben_:
thanks can you please edit your post to get rid of the image thanks so sorry :(
[Nexus 7 General] EVIL JIMMY:
And this is what is getting me, you ordered on the 11th, and you get yours, us who ordered in June...left hanging out to dry!

Very annoyed at Google!
[Nexus 7 General] Huey85:
OK so now this is retarded... originally scheduled to be delivered by 20th July after getting my shipping notification midday today.. and now I get an update saying it will be now schedule to be delivered by 23rd July due to being received after the FedEx cutoff? what a load of crock.
[Nexus 7 General] stejc:
I'm the same. Just takes the piss that I ordered as soon as you could pre-order on the 27th and I have not even had an email from Google about it. When people post on here that they have ordered on the 11th July and are getting their Nexus 7 today its just annoying when I have also had a week off work this week but now it will look like I will have to wait until next week and drive over 50 miles to the TNT centre to pick it up after I miss delivery though not being at home.

All the time while I could have just waited and ordered later or just go into a shop to pick one up.
[Nexus 7 General] glowworm62:
Same here.

Jul 18, 2012 4:15 PM Picked up YUEN LONG HK Package received after FedEx cutoff

Oh well. c'est le vie.

Monday at least is my day off, was planning a Friday sicky, guess my boss lucks out hahaha
[Nexus 7 General] _DrG_:
UK based (ordered from GPUK early 3rd July): considered cancelling as im away all next week, so called currys/pcworld via knowhow (free call :)) to check stock locally, im out of luck my as my 2 local stores have none, BUT i found out the Brighton and Basildon stores of pcworld have 9x 16GB each in stock as of 10:25 this morning, if anyone lives near and wants to go grab one then cancel the GP order...
[Nexus 7 General] jholt1:
whoops, I've edited it now :cowboy:
[Nexus 7 General] GaryMick:
You are so jammy! I ordered exactly the same, except nearly 2 weeks before you (28th June) and have heard sweet FA so far :confused:
[Nexus 7 General] mipper100:
Hope

Ok, Spoken to support via the UK number, the helpdesk is actually based in the USA. The girl was lovely and clearly completed shattered. Order was checked and told will be dispatched before Friday, 8GB, Ordered 28th June, no emails, not even the mass one. Politely asked for a shipping refund and that is going through the system.

There is hope yet !
[Nexus 7 General] masopol:
currys

Ordered from: Currys UK

Country: UK

Courier: DPD UK

Ordered at: 17/07/2012 - 10:52

Shipped at: 17/07/2012 - 18:16

17 Jul 2012 23:37 Hub 3 - Birmingham Your parcel has been received at our sortation hub

18 Jul 2012 05:44 York Your parcel has arrived at the local depot

18 Jul 2012 08:22 York Your parcel is on the vehicle for delivery -The estimated time of arrival is between 15:39 - 16:39

counting down to my bundle of joy... sorry to all you Google Play orderers!
[Nexus 7 General] EVIL JIMMY:
I'm just going to watch South Park and check my email every other second!
[Nexus 7 General] spences10:
Did you receive any emails this morning?

I ordered during the announcement on the 27th and haven't had any email or anything :'(
[Nexus 7 General] mcdonaa:
So tempted now, like others to visit PC World at lunchtime and grab one from there.

Fair enough there may be a backlog etc, but when people have pre ordered as early as the 27th June (3rd July myself) in the UK, and we are seeing plenty of "I ordered mine 11th, 15th etc etc" and getting shipment notifications...how can you not get angry at Google for this? Surely they are shipping them in "date order received" order!?!?

8Gb, no accessories

Ordered: 3rd July

UK

Card charged 16th

No shipping notification
[Nexus 7 General] joeb88:
anyone know what time the google UK helpline is open till?

might ring after work

orderd: 16gb

on: 3rd July at 7:30am

location: blackburn, UK
[Nexus 7 General] SpAM_CAN:
http://support.google.com/googleplay/bin/answer.py?hl=en-GB&answer=2667319

Not sure if you guys have seen this yet, search brings up nothing. This does mean that they've missed their mid-July window, so I have asked for a postage refund.
[Nexus 7 General] Rueben_:
How long are people waiting before their tracker number is recognised by the TNT website? Ive waited 14 hours and it still does not notice it ?
[Nexus 7 General] dadoc04:
got charged for my 16gb + case order last night. Hopefully a tracking number will appear soon.

ordered on 6/27/12 @ 820pm EDT

Sent from my Galaxy Nexus
[Nexus 7 General] tyrannos:
I just spoke to Currys and they said that stock was not available to be released in stores across the UK until Saturday. Sticking with my GP order for now I think...
[Nexus 7 General] nigelw:
Finally got through to Google in the US, refund on postage was refused, they said my order will be shipped Friday. So that means a Monday delivery at the earliest. Again they said the solution is to refuse the order and return it unopened. Since it's being delivered to work, someone else may sign on my behalf, so I would need to arrange for the courier to pick it up. Refunds normally take 14 days.
[Nexus 7 General] roonstars:
I don't think yours is TNT, on my email it said TNT, then the shipping number. Are you in Northern Ireland, maybe they are using some other shipping company there
[Nexus 7 General] spences10:
THIS^^^^

WTF Google!

16GB ordered 27th June from the play store, I'm London based
[Nexus 7 General] Rueben_:
Yep im in Northern Ireland, sooo anyone else from NI using these forums and got a shipping email lol

Playstore says that ALL UK delivery are through TNT though, and NI is part of UK ? Confused much :/
[Nexus 7 General] titans1187:
Ordered 16gb + case on 6/27, finally saw money pending on my credit card for the second time last night and got an email around 4am that it shipped and the tracking number actually says it will be delivered today!!!! Hopefully there is no problems with this one compared to the two I have from staples that will be going back.
[Nexus 7 General] dazzer1975:
it is total ****e mate, you have every right to feel massively aggrieved by this, I empathise.
[Nexus 7 General] ebwibble:
Mine's just turned up 16Gb, Sheffield, UK!

Interestingly the delivery man said package was from Computer 2000 who are a distributor here in the UK, so I guess it's them who are shipping them out.
[Nexus 7 General] stejc:
After 1 hour waiting to speak to someone at Google when I finally get to speak to someone about it they hang up when finding information about the order. I'm fuming! Ringing Computer 2000 again now.
[Nexus 7 General] elias0441:
Just got my shipping info 2days after charge. Ordered 16gb on 27 with case.
[Nexus 7 General] straxusii:
Mine's just turned up

UK

8GB

TNT

Order date: 28-Jun-2012 7:01 AM BST

Despatch email: 17th July 18:00

Arrived: 18th July 10:50

The address on it is terrible, it says Gordon House, the guy says he has got loads on his van and they all have Gordon House added to the address!
[Nexus 7 General] jonohanson:
When did you order, i'm also Sheffield and ordered on the 29th, been charged on the 16th but no delivery notice.
[Nexus 7 General] xilefian:
I just checked my bank account, the £208.99 is still gone but on further inspection the description of the transaction says "POS" and has a blank description???

It is a debit card transaction type too.

What are Google doing!?!?

- 16GB UK 27th
[Nexus 7 General] JPop360:
Has anyone received an email with a tracking number after 8am this morning?

It seems everyone received them around 6am and its all gone quiet again.
[Nexus 7 General] tyrannos:
If this wasn't Google, I'd think I'd got caught up in some phishing scam here. No responses to emails, calls lacking in information and no ability to change the order in any way.

Really need to change the shipment address but been told it's not possible. Next step might be to block Google from my bank account to force a cancellation, I think.
[Nexus 7 General] dazzer1975:
POS = pile of sh*t

I gotta amuse myself somehow :p
[Nexus 7 General] Rueben_:
"Gordan house" is the address for Google HQ in Dublin were they are getting sent from lol did it have your postcode on?
[Nexus 7 General] spences10:
POS = Point Of Sale?

On another note:

What's all this talk of Computer 2000? Are they just passing the hardware to TNT for shipping?

16GB

Ordered 27th June

London, UK

Nothing :'(
[Nexus 7 General] AndroidAlistair:
Where do you live? I want to know if im getting one from the same van :) Im Scotland
[Nexus 7 General] ebwibble:
I ordered early on the 27th. They put a hold on my money on the 16th, and got the shipping notification at about 5AM this morning.
[Nexus 7 General] EVIL JIMMY:
Hey, looks like Google have realised what their customer service is!
[Nexus 7 General] stejc:
Try Computer 2000 on 0871 880 3000. Ask for Customer Services.
[Nexus 7 General] jonohanson:
Ooh, I may hold hope for tomorrow yet, i'm away from early Friday morning so could do with it arriving soon.
[Nexus 7 General] cse2k:
How do you check if they have stock?
[Nexus 7 General] bisto321:
Mine is recognised, but shows as collection today.

Called TNT and they confirmed that it is still in the computer 2000 warehouse in Birmingham waiting to be scanned in for delivery. I asked her if it would be moved to my local depot (Milton Keynes) before distribution to me, but she said that it may well just travel directly from them to me. It has been upgraded to 24hr express (as per Google's mail) but it still pisses me off that it is taking so long to get on the road.

The fact that I have paid for delivery and that others ordered yesterday and are getting them today just twists the knife even more :(
[Nexus 7 General] jonmorris:
I get the generic email at 2am saying there's huge demand and the 16GB model should ship by July 20th. If I'd been awake and read that, I'd have been somewhat angry.

At 6.30am I get an email saying it has shipped - and will be delivered overnight. What changed in just four hours or so? At 9.30am I can get on the TNT site to see that it was delivered to them at 5am and is already out with a driver for delivery today (0900-1800). At 10.30am TNT turns up with my delivery and the driver moans that he's got five to deliver and so far nobody has been in.

Well, duh. Google emails people in the morning to say it's coming and will be delivered overnight. Most people will assume that TNT can't deliver the same day and go to work or whatever as normal.

Even those who got the email in the morning might have been unable to suddenly change their plans at such short notice.. so now have the additional anger of being carded.

How could Google **** this up? I accept they've probably had a higher demand than they could imagine (or anyone could imagine) but surely they HOPED this would happen and had some plans to cope with demand? Did they proudly launch it but secretly suspect it would flop or something?!

I know some people think it's odd to moan about something now I've got it and hopefully can open it... http://www.youtube.com/watch?v=32DD4DF7Qpo but it's a poor show and if Google announces an amazing smartphone in the next six months, I am sure as hell NOT going to order it from them.
[Nexus 7 General] snarfington:
Got off the phone with TNT just now. Apparently, many items shipped from Google have been sent to the wrong depot by the distributor and so there is a shipping delay. It should have arrived today but will now be arriving TOMORROW. I'm glad to be actually getting somewhere but this is ridiculous! Is there any way Google ISN'T going to mess this up? :mad:

EDIT: Called up again to see if I could get more details, and she said that the item had not yet been received from the distributor! Argh!
[Nexus 7 General] Rueben_:
mmm just noticed that Google sent me a 8 digit tracker number and i think TNT uses 9? time to phone Google again :(
[Nexus 7 General] pedroukukuk:
:-(

Ordered 16GB on 01/07/2012 from UK google store, have heard nothing at all, no emails, have spent the last 2 weeks downloading stuff to chuck on it,, feel totally gutted , checking the play store, my email and forums has become nothing short of an obsession.
[Nexus 7 General] TheHEFTA:
Still no change on my 16GB in the UK, ordered on the 28th at 00:11... Buying the missus an iPad today, the Nexus will be sent back.

Can quite easily say I will never be ordering hardware from the Playstore again as the only information I've received is when I've angrily phoned google to demand an update and got told the same load of crap.

Good job Google, good job.
[Nexus 7 General] jholt1:
Try some of these and see if it works

http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_492868_top_tra?nodeId=3330451
[Nexus 7 General] black_lightning:
Same here mate, 16GB ordered on the 11th of July

Anyone know what the customer service email address is?

Dont want to ring ireland on my mobile
[Nexus 7 General] straxusii:
Aha!

It is a balls up through, it literally said:

"

Deliver to:

My name

Gordon House

My address

My postcode

"

Just more scope for **** up!
[Nexus 7 General] Jordanooo:
Just got his e-mail from google:
[Nexus 7 General] straxusii:
Chepstow, no where near mate, good luck!