[General Topics] Formhault:
Hi everyone.

I hear this company is pretty much widespread, so chances are you stumbled upon their particular services, too. Prepare yourself for a pretty long reading.

I have a Samsung Galaxy Nexus at the moment. I bought it in January - actually, I bought it from a guy who bought it at that time... it doesn't really matter, the phone has warranty and all that stuff.

You may be aware of this, but for those of you that aren't, this phone has serious issues with the screen. Some experience purple tinting, extreme ghosting / image retention and, overall, poor screen performance. I am among those - blue`ish tint on the upper-right corner, especially EXTREMELY observable when reading articles (which is what I mostly do :rolleyes: ). All these color-related issues can be solved through some particular kernels, but the inhomogeneity and image retention are serious hardware issues which require a screen replacement. It's pretty amazing how such a top-notch device (and a flagship, actually) can have such a poor QC - Sammy doesn't even admit the problem (which is something we should all throw rocks at them for). Anyway, HERE's the topic which should shed more light on this topic if you're willing to find out more about the... awesomeness of this story.

ALRIGHT, that was somewhat an introduction. Here comes the real part I was interested in.

I can take my phone only to CORDON Electronics (I hear they're ex CIRMA, changed their name, whatever), since that's the only authorised service here, in Romania. Samsung... doesn't exist, or if it does, I bet their services are just as crappy. If I take my phone to Vodafone - where it was originally bought from - those guys would simply send it over to CORDON. Lazy fat... Oh well, carrying on.

I own this device for 3 weeks, and I realised the grays become EXTREMELY purple when the brightness is set to 0%. This can be fixed through a particular kernel which alters the color multipliers and gamma and such... More like a workaround. The problem where the white is blue in the upper-right corner and vertical/horizontal lines appear on the screen, also the problem where black isn't really black after a longer exposure... these can't be fixed through software, so, I figured why not take advantage of the warranty? I mean... that's why I have it, right? - for them to fix my problems :) .

So, I flashed a stock Google image (erased all of my contents - didn't make a backup, I said I'll do that AFTER; didn't know this would erase my sdcard partition, so I F`ed up), then the stock recovery, then locked the bootloader. "I'm a little boy and don't know how to modify my phone in any way" :cyclops:

Took it to the service, told them what my problems are - explained them with almost all details, but of course, the hot chick standing there couldn't fit all of what I'm saying in three freaking lines, so everything I said got cut down to "when light is low gray becomes purple, black is brown and only with a few black spots, bands (lines) appear on the screen". I figured "Oh well, it's not like she can write any more than that in those 3 freaking lines pre-set for "Problems description", so I thought the problem where grays become purple should make the engineers responsible for the reparation would be OBVIOUS ENOUGH in order for them to replace the SCREEN.

Phone comes back 7 days later. What do you think they did? Software update. I flashed Android 4.0.4 on it, and now it had 4.0.2. I'll just use the phone until it wears to the point where burn-ins and such become extremely obvious, even for those with 99% impaired vision, so they can't use the "Parameters are okay" excuse for their retarded blindness. Until it becomes something like THIS - which is something all Galaxy Nexus display units experience (so they can't tell me it's MY fault - I just used the goddamn phone, rofl). Then, I'm gonna return to them and see what they do :) .

One more notable thing : the bootloader was unlocked when I got the phone, so they flashed it pretty much in the same way I would've done it. I'm gonna re-lock it next time I bring it to warranty service; it'd be ridiculous of them to reject it reasoning "bootloader unlocked - user tampered with the device, hence we RIP THE WARRANTY PAPER SHEET IN HALF". :rolleyes:

Now... given the fact that you actually read what I just said and didn't quit in mid-story... I'd like to hear what are your personal experiences with CORDON Electronics. Or with other warranty companies, for that matter.

-----

I hope I posted this thing in the right section. If I didn't, I honestly have no clue where I should've posted it... I hope I don't get another "fine" for doing this :/