yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] RBFesquire:
I don't know what to believe anymore :-\

Sent from my HTC One X, soon from my Nexus 7 ^-^
[Nexus 7 General] Shahpur.Azizpour:
One question bout TNT:

If the package arrives and you are not at home, will you be able to pick it up from an TNT office or do you have to wait until they try again to deliver? My brother ordered the nexus for me but he is at the office during week...
[Nexus 7 General] haloimplant:
Yep I really want to know what this processing they are doing is. Do they have the tablets or not? If not, what are they processing that we can't cancel? If they do, then WTF are they doing for 1-2 weeks instead of getting them out the door?

At this point if all I got from my preorder was for somebody to show up at my house and kick me in the balls, I think I'd be happier because I'd be free to go buy it at a store without the hassle of returning the other one.
[Nexus 7 General] qwerp_:
TNT

18 Jul 2012	Out for delivery between the hours of 09:00 - 18:00
[Nexus 7 General] kalinf:
I still haven't received any notifications nor bulk apology emails. 16GB UK 28 Jun
[Nexus 7 General] armyboy11b:
+1 agreed lol

It also says for two day shipping it can take two days to start shipping so therefor that means add two more days for delivery so that is about a 3-5 day estimate delivery date .
[Nexus 7 General] aindow:
Mine just appeared at the depot this morning and was straight on a van for delivery by the time I checked at 6:30am.

Sent from a Galaxy Nexus in a ZT far, far away!
[Nexus 7 General] glowworm62:
The weird picking order and that stores have broken the embargo I think is what is getting most people's goat.

Hopefully Google have a positive improvement program and will reflect on this release, if they did in the root cause meetings I would be hoping they took the FIFO method on board, improved communications and as well policing that stores were penalised for breaking any embargos in selling. Possibly they should consider that their release date for stores was too soon as well.

In a perfect world Pre-orders should be on people's door-steps before or on the day the brick and mortar sales embargo is lifted.

Well, that's up to Google for future devices. Let's hope they have a progressive corporate culture that embraces positive improvement.
[Nexus 7 General] Cooperman_UK:
+1
[Nexus 7 General] Morningstar132:
It's a standard tracking page, once it's out for delivery nothing changes...
[Nexus 7 General] Solange82200:
Sorry, they're too busy for those 1 - 2 weeks filling orders for people who ordered a week or less ago. So maybe when people decide to stop buyin it online, and they can't find a retailer that needs them, maybe just maybe they will be oh so kind enough to ship us our F**king preordered tablets!!! So basically, we'll get our Nexus 7's around the time nexus 8 launches....
[Nexus 7 General] bcvictory:
I'm in Australia and i just got my NEXUS 7. I'll catch up on xda later.
[Nexus 7 General] AntzGoose:
I'm so pissed. My original preorder was placed well before the 11th, but they waited until the 12th to tell me that my order was cancelled. They basically said that it wouldn't really matter considering that all preorders were supposed to ship the 17th. So I trusted that, and decided to preorder again. Well because of the way they did it, now its the difference of having mine sent tomorrow(19th) at latest and having it by the end of NEXT week. I don't care how "incredible" their demand was, I will not order directly from Google again.
[Nexus 7 General] mipper100:
Dear Me !

Seriously can this get any worse, UK, 8gb, ordered on the 28th of JUNE, nothing for Google, nothing at all, im furious now, I havent even been sent this mass e-mail from google ? Anyone in the same boat, hell to be unleashed on the phone shortly.
[Nexus 7 General] alex-code:
Finally, movement.

Ordered 16GB on 27th, got a TNT tracking number at 5:30 this morning.

Called to check address is correct and it is, shipped from Computer 2000.
[Nexus 7 General] Solange82200:
They would have sent it to you, but some schmoe ordered it right at that moment online and they just had to give it to him, heaven forbid he would have to wait more than a week. They are really sorry though, it's the "demand". As soon as people stop ordering new ones, they'll be sure to send yours along!
[Nexus 7 General] Cragstar:
There was never a release date, only a release period of 1-2weeks.

To assume is to make an ass of ones self

Most online stores I've seen have had the 19th as a release date for over a week now. You're likely pissed as some stores broke this date and people got theirs already.

The likes of ebuyer who broke the date now look like they won't get a new batch til Early August.

They've released nexus products before and the uptake although good wasn't massive, so forgive them for not expecting this.

Stop whinging, you put the pressure on yourself.
[Nexus 7 General] Cooperman_UK:
Fired an email off to Google this morning (06:30ish) stating that I was P#@*$d off that I hadn't received any tracking info for my order on the 27th and that people who ordered much later than me had received their tracking info and getting delivery today.

Just got an email back, probably standard reply. Let's see if it hurry's along my tracking info.

"Hi there,

We've received your information and will be in contact with you as soon as possible. We're experiencing extremely high volumes at this time, so please expect some delay in response. If you have anything else to tell us in the meantime (additional details or new developments), feel free to reply to this e-mail.

Thanks!

The Google Play Support Team"
[Nexus 7 General] kalinf:
Yup. It's not only random who is getting sent their device but also who is receiving mass email - surely bulk email should have been even easier to coordinate?
[Nexus 7 General] mirror image:
It's nearly 8am here (UK) and when I went to bed last night, there was no movement on my order at all. No wallet update, no charge, nothing.

Now, I've woken up to the item has been shipped email! I have no idea what on earth has made this happen overnight but it's very weird. The pre-auth has also fallen back into my account but I expect that'll disappear again soon.

I read the support update last night saying that orders after June 30th for the 16gb wouldn't be shipped till next week so I'm even more puzzled, plus there's the fact it's coincided with the pre-auth falling back in, which surely can't be a coincidence.

UK, 16gb, no accessories, ordered July 12th at 4pm.
[Nexus 7 General] kalinf:
12th July!!!???!! :eek:

- 16GB UK 28 Jun
[Nexus 7 General] suchavibrantthang:
I'm not sure about some of you from other countries who didn't get an email. but i got no emails, updates, money taken and my n7 showed up 15 min before i was about to leave work. I was shocked.

Just have some hope and keep an eye out for that truck, you might get surprised too.

Ordered on 7/2 @ 20.35

Receiving 7/17 @ 15:45

Sent from my SGH-T959
[Nexus 7 General] MindlessLeadership:
Ordered my 16GB on 29th, got TNT tracking number at 23:30 last night.

Being delivered in a few hours.
[Nexus 7 General] Solange82200:
See What I mean? No offense, but that is one less tablet for those of us who ordered early. With this level of incompetence, I really dont think I'll get mine for weeks, unbefreakinglievable!
[Nexus 7 General] xilefian:
What the hell?

I pre-ordered right after the damn I/O and now I see other 16GB users who pre-ordered on the 12th and later getting shipping emails?

Still have only a bank charge and an apologetic email.

- 16GB UK 27th
[Nexus 7 General] DagsJT:
Great news for you but posts like this should be brought to Google's attention. How exactly are their shipping department working?! People ordering weeks before still waiting but ordering less than a week ago and it gets shipped? Unreal.
[Nexus 7 General] xilefian:
I'm in your same boat, what email did you send to and what did you say?

- 16GB UK 27th
[Nexus 7 General] vossitch:
Got my delivery details last night from Google and it's on it's way this morning!

18 Jul 2012	06:06:29	CROYDON	Shipment loaded to vehicle.

18 Jul 2012	06:01:44	CROYDON	Shipment received at destination depot.
[Nexus 7 General] nareik91:
Morning UKers.

Got the standard canned "Sorry" email at 02:50.

I ordered the 8GB model (accessories aren't available here) on 28/06/2012 at 3am BST.

Woke up just now, and have a Shipped email, sent 06:03. I have checked the TNT tracking page, and it just says "error. No consignments matched your search criteria."

That's a shame. Would be nice if it's out for delivery today like other people who received it at a similar time! Mine will also be coming from the Croydon depot since it's the closest one to me.
[Nexus 7 General] bertles86:
So I walk straight past PC World on the way to work...if I bought one there, can I refuse my TNT delivery and cancel the order?

It's on credit card too, so surely I can just decline the transaction?
[Nexus 7 General] mirror image:
I take no offense guys. I'd be frustrated if I had ordered so far back and saw that somebody had theirs shipped who ordered later on. I still can't believe that at 1am last night, there was nothing at all in the way of movement and then I had a shipping email at 6:03am. They haven't actually taken the money yet but they will, undoubtedly.

I don't know how the hell Google are sending out later pre-orderes before earlier ones but it's shoddy business practice to say the least.
[Nexus 7 General] xilefian:
I can only hope that they're surprise-shipping it to me without sending off any emails of tracking or what-not.
[Nexus 7 General] snarfington:
TNT order now says "Please call". I'm gonna give it an hour or so before doing that because I'm getting tired of waiting on a phone line.
[Nexus 7 General] Cooperman_UK:
Used this page to send email: http://support.google.com/googleplay/bin/request.py?contact_type=devices_order

Something along the lines that I ordered my Nexus7 on the 27th June and still hadn't received any tracking info and knew for a fact that people who had ordered after me have received tracking info for delivery today.

Also added that if I don't receive any info today that I was refusing delivery when it arrived and would be shopping elsewhere.
[Nexus 7 General] californiarailroader:
I have an extra, sealed 8 GB one (accidental, duplicate order) if anybody wants to pay shipping to the UK from the US, the exchange rate is in your favor too. Seriously, let me know, I'll sell it at cost, otherwise I will just have to do a return to Goooooooooggggggleeey Google ;)
[Nexus 7 General] RBFesquire:
I know. I am chuffed OP is getting his. But the fact Crapgle decided to send it first is beyond me!

Sent from my HTC One X, soon from my Nexus 7 ^-^
[Nexus 7 General] lover_faizy:
Got email from Google

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

If you’d like more detailed information on device shipments, please reference our online Help Centre at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.
[Nexus 7 General] morell2:
When it will be on NJ my home?

it 14 hours on depart usps sort facility!!

Priority Mail®

Depart USPS Sort Facility

July 17, 2012

AURORA, CO 80011

Expected Delivery By:

July 18, 2012

Insured

Signature Confirmation™

Proof of Delivery

Processed at USPS Origin Sort Facility

July 16, 2012, 9:29 pm

AURORA, CO 80011

Electronic Shipping Info Received

July 16, 2012

Dispatched to Sort Facility

July 16, 2012, 3:48 pm

LOVELAND, CO 80538

Acceptance

July 16, 2012, 2:40 pm

LOVELAND, CO 80538
[Nexus 7 General] mirror image:
Honestly, it sounds like they're sending the orders out completely randomly but some of you guys that ordered back during the keynote or not soon after are getting stiffed beyond belief.
[Nexus 7 General] xilefian:
Okay I sent off an email in similar discussion too.

All my other emails have so far been ignored, but I'll give them a bit longer than a week to reply to an email.

- 16GB UK 27th
[Nexus 7 General] californiarailroader:
That's interesting, yours is the first Nexus 7 order I have seen go via the US Postal Service. It's coming out of Colorado too, weird.
[Nexus 7 General] Rock-&-Roll-Hedgehog:
I'd ring them now if you want to avoid a wait. At this time of morning there is usually no queue. Leave it till 09.00hrs & you may have to wait. Your call :)
[Nexus 7 General] Flying180:
FINALLY.

Product: 16GB

Ordered: 30-Jun-2012 5:12 AM PDT

Shipped: Kind of. Jul 18, 2012 2:00 AM

Shipment information sent to FedEx

Estimated delivery Jul 20, 2012 by 5:00 PM

Fingers crossed it is picked up today and it arrives on Friday.
[Nexus 7 General] Cragstar:
There's absolutely no difference to someone ordering on the 17th and getting it at the time of or before you do.

I mean I could walk to PC World now and buy one, hundreds of people bought them on PCWorld website yesterday and will get them today . . . Guess that's unbefreakinglievable too??
[Nexus 7 General] smcgirr:
My 8GB arrived this morning (ordered 28th June). South Manchester area, UK.

Delivery guy was asking what it was as he had 'hundreds' in his truck to deliver today.
[Nexus 7 General] MarkyMark8609:
True they're assumptions, however they're not unreasonable ones. What company has ever released an electronic device with a "release window"?

This is how pre orders work:

1) the company announces a firm release date or coming soon with a release date announced well before the product goes live.

2) they get the pre orders to them by the release date, or compensate as such. When pre orders are delayed people often get extras or shipping refunds.

Meeting these expectations is how companies create advocates of their service. Not by keeping them in the dark and messing them around. This is why so many people are advocates of Apple, they make firm release schedules and stick to them, imagine if retailers started selling the ipad 3 early. Apple would be sueing left, right and centre to protect their brand image. Google don't seem to give a **** about it, so expect it to happen with the next Nexus device too! There are laws to protect consumer rights, but taking the piss as much as possible within the law is not how you provide customer service representative of a multinational company such as Google.

You can stick up for them all you want, the fact is it's a lack of transparency that has caused all this mess. If I'd had that email a week ago, I'd be perfectly happy as long as they were shipped in order of when they were pre ordered. Due to the fact it's taken until the second to last day of their shipping window when there's been such confusion to actually make contact with me about my order is the reason I'm so unhappy with my buying experience.

It's pretty obvious that they've factored these shipping charges into their profit margins and are desperately trying to hold onto this. Fair enough, they're a company, but maybe they're turning into the type of company they said they'd never be?
[Nexus 7 General] Rock-&-Roll-Hedgehog:
^^^^^^^^Hey fellas is this Hemidroid's new account?^^^^^^^^
[Nexus 7 General] Huey85:
lol looking at all the rage in this forum, I hope the device is well worth it.
[Nexus 7 General] lover_faizy:
According to mail from Google Only 8GB will be shipping this week to UK ... 16 GB will be from next week but you shipping will be 1 Day no 2 day ..

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

If you’d like more detailed information on device shipments, please reference our online Help Centre at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.
[Nexus 7 General] jotei66:
After receiving a tnt status earlier stating item due for pick up today 18/7 i am pleased this status has now updated to loaded onto vehicle for delivery so fingers crossed should have my n7 at some point today :D
[Nexus 7 General] morell2:
It ok i order from ebay (the seller is in colardo)

but why is on depart to .. 12 hours !! is stuck on this
[Nexus 7 General] FiveOhFour:
Man that really is apalling, there is no logic to this, if they were going backwards you should be shipped out too. Email them a copy of this and demand sexual favors to not cancel your order, hopefully a picture is something they cant argue with you over saying well "my order hasnt arrived either" I dont even feel lucky any more for having my order from july 11th ship the next day, im looking over my shoulder wandering how this karma is going to balance out

reciept final by http://www.flickr.com/people/60059538@N05/
[Nexus 7 General] xilefian:
I think it's safe to say Google aren't kidding about the high demand, seems like it's the hottest thing on XDA from this thread's view and reply count, plus shops everywhere selling out, either Asus only produced a pitiful 9,000 devices or they're all really selling out really fast.

I just received what smells like an automated email saying they received my email. Hopefull I'll get a tracking email before the damn afternoon.

- 16GB UK 27th
[Nexus 7 General] MrSandy:
If only I could believe my shipping notice is coming soon based on that we ordered the same day but I have that sinking feeling that I will continue to be waiting.... But congrats on getting you shipping notice

Location: Sydney, Australia

Ordered: 16Gb on 30th June 5.05pm

Shipped: No because Google wanted to be called "Supreme Leader" but has the sh!ts because they weren't...
[Nexus 7 General] lanwarrior:
USPS?! That doesn't even cost $14. I think Google just went panic mode and shipping the N7 with any possible way they can.
[Nexus 7 General] unknown365:
Model Ordered: 16 Gb

Location: London, UK

Date of Order: 01/07/2012 00:12 BST

Got an email from Google Play at 06:03 that my order has shipped, with a TNT tracking number. The tracking number showed nothing on the TNT page apart from being an Express delivery and pickup date of today, and it said to call TNT for more info.

I called TNT and they said the package has not been scanned yet, and it seems like it has not been picked up from Computer 2000, the package has been scheduled to be picked up today for delivery tomorrow.

Additionally, my package is being delivered to work, but all the address details had not been inputted into the system like I had when I ordered, so I corrected that and provided a contact number should there be an issue.

If anyone wants to call TNT, I would do so now, I got through instantly without being put on hold.
[Nexus 7 General] DagsJT:
Well I just sent them another email asking what the hell is going on when people ordering on the 12th are getting shipments whilst older orders are being ignored.

What a mess! I imagine Google will lose a lot of customers after this. I'm hoping places like eBuyer and Curry's might suddenly get some stock in today so I can just order from there instead.
[Nexus 7 General] apis10:
I did receive the email last night, or rather this morning, but nothing else.

16 gb

UK

27th

Sent from me and me
[Nexus 7 General] Tiredad:
Return it to Google, but tell them you won't dispatch it until they have refunded your money. then tell them that it'll be with them some time mid-August. :p
[Nexus 7 General] JPop360:
+1
[Nexus 7 General] emptybee:
This is in the google play help though:

In the UK:

All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.

I've just sent them an email saying that 2day to overnight shipping isn't good enough compensation for the fact I could have ordered from ebuyer or pcworld and had it sooner.

Now don't care when it comes (ordered midday 28th - still no shipping info) but that £9.99 is leaving a bad taste and I think google could put this right quite easily by removing the shipping cost and lobbing an extra google play voucher to everyone who pre-ordered to apologise for the fact that pre-ordering meant nothing and they royally screwed it.
[Nexus 7 General] mirror image:
Those with TNT numbers, where on your tracking page does it say to call for more info? All I get when I search for mine is an error: consignment not found page but there is nothing there to say to call for more info. Should I just do it anyway to make sure there's nothing wrong?
[Nexus 7 General] nareik91:
Mine says the same. Would be nice to have some solid info! A few people posted screenshots of theirs a few pages back.
[Nexus 7 General] OriginalBilly:
Mine has all the details of where it has been and that it is out for delivery today. Must be next day shipping in the UK for N7 orders as I only got my email at 23:10 last night.

It does say it can take 24 hours for the tracking code to go live and mine was throwing errors like your last night until it went live. You can phone but I would say hold on tight yet. ;)
[Nexus 7 General] xilefian:
They sometimes take time to appear, but call them just in case
[Nexus 7 General] :
ordered 2x16GB on 1st JULY. PLay Store UK

Still no CC charge, No 'nexus at the top of the list', No emails :(

Looks like i will be the last person that pre-ordered to get mine :(
[Nexus 7 General] nurgle:
At last!

Model Ordered: 16 Gb

Location: Grimsby, UK

Date of Order: 27/06/2012 07:40 PM BST

Got shipping notice last night 09:04 PM BST last night. TNT delivered this morning at 08:03 AM BST.

Despite sending Google 4 emails through Google Wallet requesting status updates and 2 cancellation requests last week all of which were ignored. They despatched and delivered it so I guess I'm happy?
[Nexus 7 General] mcnaz:
Update from Google Ireland - GP UK

Received the following update from Google Ireland last night:

This for a 16gb N7 ordered on the 29th, which I cancelled yesterday for an order from PC World, which is out for delivery today.
[Nexus 7 General] drpepe:
don't worry, there's plenty in similar shoes to yourself.

As I ordered fairly late (10th July, 16g, UK) i am keeping quite calm, but it is difficult when i read a few posts back people are getting dispatch emails from 16gb orders on the 12th July :p I did have a payment pending on my cc but that disappeared last night

I sent a very polite email last night asking why my colleagues have already received their dispatch emails despite ordering at the same time as i did. I think I will continue to send an email a day - really haven't got time to spend 60mins+ on the phone to google...
[Nexus 7 General] xilefian:
It sucks that I wanted to become a loyal Google customer and then this happens. I'll forgive them when we all get our devices as it's mostly impatience that's driving this outrage