yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] zaclimon:
LOL why does google didin't fulfill the order from play store instead of putting the N7 stores. It would be easier and the play store would be the only place. As of your concern, it's better to check at futureshop or canada computers.
[Nexus 7 General] al2x:
Does anyone know if its worth it right now to hop on the Google line to get their shipping cancelled? June 27th before the Nexus 7 was even formally announced I ordered it when it 'leaked' to the store. 16GB + case.

No update on Google wallet

No update on Play store

No tracking number

Only secondary charge so far

I will not be forced to pay $20 for shipping when I PREORDERED something, yet people who ordered from the Play store as early as 2 or 3 days ago already have them!
[Nexus 7 General] ptesmoke:
Think it's possible it was a mass distribution mail? And maybe just maybe us "pre July 13" guys maybe just maybe might get another shipping email?
[Nexus 7 General] darkamikaze:
It's because of the case man.. that's why on engadget it says if you ordered with accessories your device will ship overnight and the other stuff you get will come after..

Really messed up release fiasco by Google
[Nexus 7 General] AaronDC19:
This was my reaction:
[Nexus 7 General] Dethzilla:
All... Do NOT send your orders back or refuse them... THESE THINGS ARE SELLING LIKE HOT CAKES ON EBAY!!!! I'M PISSED THAT I DIDN'T KNOW ABOUT... sorry for all caps... I didn't know about Pre-orders through Gamestop and Staples. You can make upwards of $100 bucks on the 8gb models and and little more on the 16gb...

If they are in stock close to you... go buy them and people will pay. Seriously... offset the cost of your own device.

Google said they would ship within 3 business days as of last Friday. After it ships it will arrive within 2 business days... that's 5 DAYS! Tomorrow is the 3rd Business day... people need to stop tripping. Google hasn't done anything wrong except ship out of order... AFter tomorrow... then be outraged. We're all upset because some got theirs first... If we know one thing about google is that they are not customer service oriented... they are product driven. We shouldn't expect anything more.

But for the love of God... don't refuse a shipment because Sally jumped in line in front of you... turn the situation to your advantage and make some money. I'm getting two from Staples tomorrow and selling one... and the one I got from google... I expect my final cost for my Nexus to be less than $50 after all is said and done... plus I'll end up with the 16GB instead of the 8GB.

Selling Tip: Show the Nexus Box in your hand (to show that you have it... it'll drive the auction price up), and maybe include a shot of today's newspaper. Do a 1 day auction and start the price at about $50 below retail (or if you're daring... at a penny). This will generate more bids and more excitement for your auction.
[Nexus 7 General] Exino:
Same situation I had, I ordered on the 29th. I just got off the phone with a Google CSR after about an hour wait, they told me no pre-orders (basically from June entirely) can be cancelled as they're "In process". They said there was no way for me to do it outside of rejecting the package, waiting for it to return to them and the ~14 day refund period. That's it. I also asked them how can they not cancel it since they just admitted there is another two weeks before they even do anything with my order, and they said it was out of their control. Hope that helps some (well, you know what I mean ;) )
[Nexus 7 General] mikereidis:
Doesn't the money go through Google Canada though ? Aren't all Play orders charged HST/GST/PST ?

Regarding restocking fees, from my post on the Canada N7 thread: http://xdaforums.com/showthread.php?t=1771056&page=13

They have (or had) an exclusion somewhere that the CSR handling you could waive the restocking fee. It's best if at least you never open the box. Just return it to the shipper.

In such a catastrophe as this has been, I think it should be easy to do this (Assuming you can get through to a CSR). And end up paying nothing, after the weeks it takes to clear up off the credit card.

If I was to do this, I might even keep the box for a week, because I'm not going to wait over an hour to get a CSR. Hopefully next week they will be more easily available, and may have more authority to give freebies or fix problems.
[Nexus 7 General] KARNAG3:
I called today Google Play and they said that all pre-order will be shipped today and tomorrow and that I will get a feedback within the next 3 days...I really hope this was a mass email.
[Nexus 7 General] zetsurin:
You're 3 days ahead of me. Out of curiosity I ordered a 16GB on the 29th. Did you order before that or should I be nerd raging that you jumped me in the queue? :D
[Nexus 7 General] Exino:
That's true only for 8 GB devices at this time. http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319&topic=2411735&ctx=topic
[Nexus 7 General] glowworm62:
You could always use +61-2-9336-4966 as that number is definitely being answered by people supporting the shipment right now, it's an hours wait on hold though and international phone calls add up.
[Nexus 7 General] mikereidis:
I think it's ASUS supplying the stores, isn't it ?

Something tells me the secret Google & Asus business agreements are playing a role here. Google may be more limited in the number of 16 GB units Asus will let them have.

Some tough negotiations must have been had to get the 8 GB price under $200 US.
[Nexus 7 General] Exino:
Also 1-855-83-NEXUS (63987) works for me. ~40 minute wait. I called that from Canada.
[Nexus 7 General] glowworm62:
Haha, I love that! I can just see it too!
[Nexus 7 General] jfd107:
Just got an email for Google saying it's shipped. Ordered the 16gb on the 1st of July. In Perth, Australia.. cmon fedex!!!
[Nexus 7 General] gotak:
Sorry but didn't every single Apple produce launched in the USA first? If memory serves me that means the iPad 3 was the most recent US launch of a device. Plus the real issue for not getting devices in the USA, and Canada, is to do with the carriers. We have a messed up system where they are the retailer of choice for mobile devices.

Anywho...

The real issue is we aren't getting any 16 GB shipped while the retailers in this country is getting it that really sucks. For US at least they are hurrying it up with over night shipping. For Canadians we are getting bent over the barrel and no one who pre-ordered the 16gb model is happy about it. I just got an email saying it's due in 1 to 2 weeks. Bravo Google, it's been suspected already but you finally confirm this launch in Canada is so FUBAR that I doubt anyone here is going to trust the play store for devices ever again.

It's a big creditability issue for Google as a retailer. If I am not able to get my 16gb pre-order while having to pay an extra 20 bucks for it. And people in Toronto's been able to walk into a store on Monday and get one (there are pics online). Are we suppose to like that? If the same thing happen to the USA everyone would be complaining and there could be a lawyer offering people a chance at a class action to boot all to get back their 20 bucks shipping fee.
[Nexus 7 General] jeepinmike:
Well, it seems it may have taken that call this afternoon and asking for escalation to get my order going, maybe it was a coincidence..... either way, I have a pending charge, moved up on the Play list, but no change in Wallet or shipping e-mail yet.

This is a 16GB w/case ordered June 27, 2012 8:30:56 PM EST, heading to Buffalo NY. I assume I will not get the case at the same time, but I rather get the device before I leave on vacation Fri at 6PM without the case then not at all.

We'll see, and I will let you guys and gals know when I get an update.
[Nexus 7 General] cameronbraid:
Shipped to Australia

#Australia #Nexus7 16GB no accessories

Received email on 18-Jul-2012 12:03 AM EST
[Nexus 7 General] fishingfon:
I just received an email from Google, I went and opened it, well praying to any god that might be listening ;-) that it would say that my n7 has shipped, but to my dismay, it was not :-( it was just a loaf of **** from Google :-P
[Nexus 7 General] ldwilc32:
My pre-ordered Canadian 16 GB will NOT be arriving anytime soon.

I am seriously pissed that I walked into our local Staples on Friday and bought one and received this message tonight.

Google Play Team noreply@google.com

18:19 (52 minutes ago)

to me

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. Your tablet will ship in 1-2 weeks.

If you’d like more detailed information on device shipments, please reference our online Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319.

Thanks for your patience. Your Nexus 7 will be on its way soon.
[Nexus 7 General] zaclimon:
Maybe it's the reason of why the 8gb aren't in stores though.
[Nexus 7 General] iamgeef:
I ordered mine on the 28th of July and still got nothing apart from a 2nd Pending hold on my card. Nerd Rage! :mad:
[Nexus 7 General] gotak:
A car that road rages with the best of the humans?
[Nexus 7 General] koukoum:
I just bought 2 16 gig online from staples.ca, should have them on thursday. I will tell my dad to refuse the UPS shipment in 2 weeks, and if google want to play the restocking fee game I'll go to the protection du consommateur (consumer protection here in Quebec) and tell will hear about me. We had something similar with Best Buy and they quickly stop this practice so I believe this is the best way. I cannot see them charge me restock fee for a refuse shipment.
[Nexus 7 General] l0ngxnguyen:
Why hello there, you must be mine :)
[Nexus 7 General] zaclimon:
Didin't the package needs to be unopened to waive the fee? It shouldn't be a problem then.
[Nexus 7 General] glowworm62:
I say that's photo-shopped :P everyone knows the boxes are :silly: impossible to open!
[Nexus 7 General] droopdude:
I recieved this email a couple of hours ago:

I am in Canada and I pre-ordered on July 1, 2012
[Nexus 7 General] gotak:
"Easing the shaft in" yep sounds about right...

The nexus 7 launch is about as well done as a quivering lump of meat just cut from the breathing living body of a cow.
[Nexus 7 General] dazzer1975:
Just got an email from google stating delay due to overwhelming demand etc.

Despite google releasing the statement that for the uk all 8 and 16gb orders made upto 30th june will ship by 20th, this email states the 8gb models will ship by the 20th but the 16gb will ship by next week.

I ordered on the 29th for the 16gb. At this stage I have decided I will refuse delivery and will simply do without the nexus 7. I am and have been a staunch google supporter, user and customer, but I am more than happy to simply do without after this massive foul up.

I am now so ****ed off with this ****e I am comfortable cutting my nose off to spite my face and will simply scale back my google/android/play usage over time and migrate to other services and products.

The icing on the cake is their lack of customer service, seeming reverse order shipments and inability to easily cancel orders before they have shipped.

**** em.

P.S. I am in the U.K., this is the email they just sent:

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. All Nexus 7 8GB orders will ship by July 20, and Nexus 7 16GB orders will ship by next week. We’ve upgraded your shipping to overnight so your your order will arrive sooner.

If you’d like more detailed information on device shipments, please reference our online Help Centre at http://support.google.com/googleplay...answer=2667319.

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.
[Nexus 7 General] b0bness:
Just great. Its 7:30 and my package is still "on truck for delivery TODAY" so much for 2 day mail >:(
[Nexus 7 General] pclov3r:
Is that ups?
[Nexus 7 General] Exino:
Canadians, know your rights, just in case: http://www.sse.gov.on.ca/mcs/en/Pages/Links_Outside_Ontario.aspx
[Nexus 7 General] Core78x:
I'm with you (Montreal). I will go buy mine at a local Futureshop or Staples tomorrow and refuse the shipping. If Google charges me a single cent for the pre-order I will go to Protection du Consommateur too.

Boo f*cking oo Google.
[Nexus 7 General] Davo_:
I also ordered on the 28th, at least mine has shipped but its not in Aus yet.
[Nexus 7 General] b0bness:
Yeah it is. I really wish Google didn't ship with these idiots!
[Nexus 7 General] haloimplant:
Let's all remember Friday the 13th: "We're now shipping Nexus 7 pre-orders. The first wave of orders are going out today and all pre-orders are scheduled to ship within the next 3 business days."

Good times. Good times.
[Nexus 7 General] ten_fold:
Got the sorry we screwed up UK version email, apparently upgraded to next day delivery as well. Now just hope it ships today!
[Nexus 7 General] lanwarrior:
Hmm....the email I received show much earlier date than those posted here.

I ordered mine on July 2nd with charger.

BEGIN EMAIL

¨¨¨¨¨¨¨¨¨¨¨¨

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py? hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order.
[Nexus 7 General] svzurich:
Just got the chain email about shipping by Friday. :( Over 3 weeks to ship, assuming they do ship it this week.
[Nexus 7 General] bkmaracas:
Uk 8gb chap here, i also just got one of those 'we wanted to tell you about your order' emails - (am up late..)

saying that the shipping has been upgraded to overnight as i think some US guys got told. hope it will go wed or thurs and arrive at least by fri. you know the rest its been pasted enough times...

canadians are going riot it seems.
[Nexus 7 General] shell_c:
I just got the same e-mail and I've been patient since i pre-ordered on the 27th but that e-mail was the last straw with the lack of communication, ignoring an e-mail to a request of me wanting to know the status of my shipment.

They simply don't give a ****, and they will never see me pre-ordering anything off their play store again. **** you google. :good:
[Nexus 7 General] Eagle1337:
My nexus 7 shipped today.
[Nexus 7 General] woolmonkey:
Me also picking one up from a local staples tomorrow and **** Googles playstore. They better not charge me a damn cent for their **** up.
[Nexus 7 General] zaclimon:
I can't really blame them for 2 reasons. The history is just continuing...

1. I didin't order the N7 so I don't have this feeling

2. Because this is a US company, they are prioritizing US orders and canada is left behind. Why so much hate?? (for canada)
[Nexus 7 General] dazzer1975:
Exactly, late despatch, high demand, low stock etc all forgivable, completely understandable and forgivable. Sending orders out to people who have ordered 2 weeks after us, not replying to emails, no updates until the whole process melts down and they are essentially forced into damage limitation, no, not forgivable. They have had enough experience with the logistics of fulfilling orders for tangibles re nexus phones to have this **** down by now.
[Nexus 7 General] andTab:
Now I am torn. Apparently, you can sell them for a profit through craigslist ... or make Google eat the shipping back and forth.

Evil me wants to teach Google a lesson. Greedy me wants to subsidize the price of my next tablet.
[Nexus 7 General] dadoc04:
same here Mike... 6/27 8pm order for 16g/case.. got charged today but no update anywhere else. shipping to Jax,Florida

Sent from my Galaxy Nexus
[Nexus 7 General] iamgeef:
Australia: Finally Shipping

Just got my shipping notification through, so I guess they're working through Australia today.

Ordered on the 28th at 5pm.

Estimated delivery is by 5pm 19th (tomorrow)

FedEx let you sign up for email notifcations for different stages of the delivery, so I'm wondering if they're any better at communication than Google.
[Nexus 7 General] foxorroxors:
this is total bullsh1t. I'm really considering not even bothering with the nexus now. if there so low on 16gb for there pre orders why the hell did they ship to outlets, before full filling there pre orders, talk about giving yourself a bad name, haven't even got the were screwing you over till next week email despite sending them 3 emails lol and they took £407.99 once for there auth on the 29th of June, and again on the 16th so I couldn't even get it else where, soon as that cash is back I'm taking the money out and taking my cards off gwallet , lucky we only use it for online. not a happy chappy.

pre 29th, author followed, again 16th (when currys sent there's lol) no emails , no "next week for 16gb" bull crap.
[Nexus 7 General] cteneyck:
Ordered mine on the 13th from play store and got it today
[Nexus 7 General] jeepinmike:
I am hoping for a shipping notice in the AM if not sooner, or that magical 'delivery without shipping notice' that Google CSR has mentioned to multiple people..... :silly:
[Nexus 7 General] Markusn82:
I ordered from Canada. Just got email from Google:
[Nexus 7 General] jeepinmike:
welcome to 3 hours ago....
[Nexus 7 General] MrSandy:
Ok so waited on the phone for an hour and finally got through to the someone... Initially he was trying to tell me because I paid for the fasting shipping that it would happen in the fast shipping time and I was like no way that would happen (but nicely) as FedEx can't do that under the 3-5 days as stated in their status post... so he put me on hold (probably to talk to his supervisor) and when he came back he told me he was going to send the refund on the shipping part to the Refund team who would be in contact with me about it. So a good outcome though the wait music on hold almost killed me LOL

Location: Sydney, Australia

Ordered: 16gb, on 30th June 2012, 5.05pm

Shipping notice: not yet
[Nexus 7 General] dazzer1975:
Fully agree, part of me wants to say we expect too much and we expect it now. I quickly dismiss that thought by remembering we have paid for a product and service that is not forthcoming and is not even quick or easy to cancel.

They might churn out some cool software and services, but my god, they have a ****load more to learn about this side of the business.
[Nexus 7 General] txspaderz:
I guess I got lucky.

I ordered a N7 8G yesterday, July 16 at 3pm. I got it this morning, July 17, on my door step at 9:30am
[Nexus 7 General] kharnage:
No they are not I am in New York and I ordered on 7/8 just 16gb. Still no information whereas people who ordered in UK already got their order shipped even though they ordered after me.
[Nexus 7 General] zetsurin:
Out of curiosity, for those with items posted out today, did you happen to receive the stock email about all orders prior to receiving you shipping details? Since I received the latter earlier, I'm assuming my order won't be shipping out today.
[Nexus 7 General] shakinginboots:
Wtf?! This is such crap! Huuuuge turn off from Google. You can bet assured I won't be ordering anything from their play store ever again nor purchasing apps through their store. Google won't get another dime from my wallet. No put intended.
[Nexus 7 General] iamgeef:
Yeah, I got that stock email from Google at 11:27 and then at 12:34 I got the shipping notification email.

The details on the FedEx tracking actually show that they received the shipment information at 10:30pm yesterday
[Nexus 7 General] yhzhrm:
Refusing Delivery (Canada)

Canadian who ordered on June 28th. Received the same "bulk e-mail" as everyone else. Two weeks an additional 1 -2 weeks, Don't think so. I'll try and grab one from a Staples (unless you guys beat me to them).

I'm refusing delivery.

For those who do not know...

--- snip ----

From GOOGLE CS rep

I recommend leaving a prominent note on the door to let our shipping

provider know that you're refusing delivery of the package. In some cases

our shipping provider has returned packages if their drivers see a note

for refusal of delivery. The note should include the following:

- Refuse delivery-Return to Sender

- Include signature

- Include tracking #

If your package is returned due to refusal of delivery, your order will be

cancelled and refunded within 2 weeks.

If the package is successfully delivered in spite of the delivery refusal

note on your door, you can still refuse delivery of unopened packages

within 5 days of delivery. To do so, contact our shipper directly to

schedule a pick up of your package. Make sure to let them know that the

pickup is specifically because you're refusing delivery.

IMPORTANT: Don't open the package. Our shipper will not allow refusal of

delivery for opened packages.

---- end ----
[Nexus 7 General] ni9htwi5h:
Yup. First got the shipping email then a couple of minutes later got the stock email.
[Nexus 7 General] zaclimon:
Yes they are. Please tell me how many US orders has been shipped compared to canada, UK and AU combined then. And there's even people who ordered after you in the US (I can say up to sunday) and got their orders shipped.
[Nexus 7 General] JPop360:
I see how this works... People moan at Google because they didn't tell us anything, and once they do we moan some more?? =D
[Nexus 7 General] shakinginboots:
They must be shipping things in Alphabetical Order.
[Nexus 7 General] foxorroxors:
not that I expect it now or anything like that, was a bit pissed when people started getting it before last friday , over that, its just the total crap the customer reps are saying, the lies, and the unknown which keeps getting longer shipping time. when stores in USA have them, stores in UK are sending them and if Google ship on the 20th another 4 days later I might get one a month after it was ordered lol joke.
[Nexus 7 General] johnbobz:
Well, I guess since they ARE more of a software company., and FILO is a more common structure in several programming languages, maybe they're just trying to make sure they don't overrun the "stack" in the warehouse? I don't know, i'm trying to not be upset about this, but they're sure making it hard. Especially when they keep promising dates and then replacing them with later ones, apparently hoping no one will notice too much. At any rate, I totally agree. This is still my last preorder from Google.