yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] californiarailroader:
That train was NOT carrying intermodal trailers or containers (TOFC, COFC), UPS trailers would not have been on that train. The only thing that would have happened is delays while any trains using that line were rerouted onto other lines and railroads, which often doesn't last long as they get the track up and running again ASAP (MOW guys work HARD!!). So, what that indication means the delay was caused BY this derailment, your packages were not on that train :) Besides, they had that line up and running again days ago.
[Nexus 7 General] WhiteiceDMSTech:
Replied yesterday that via the Google Play store, I ordered July 13th, checked yesterday and the order date changed from July 13th to July 19th.

Still no tracking info or update on the Google Play store, still no charge or pending transaction on my card. :(

Train my have derailed on the way to my bank account or something.
[Nexus 7 General] id10terrordfw:
This one seems more accurate.

http://www.whbf.com/story/19049214/bnsf-cargo-train-derails-in-northeast-montana
[Nexus 7 General] kcodya:
Same thing for me, except my date changed again from the 19th to the 20th.
[Nexus 7 General] californiarailroader:
That would not have affected those particular poster's packages, that I know.
[Nexus 7 General] Matt1408:
Sorry if this has been asked before.

Has any Canadian/other countries got some kind of refund due to the "2 day shipping" false advertising? My receipt clearly says 2 day shipping, yet it is taking 3 (4 if you count the day it was shipped) days to reach my house. It is not the fault of UPS as Google just got the basic UPS service.
[Nexus 7 General] gr0wlithee:
On vehicle for delivery...

Mine never moved up in wallet and I never got an email from Google.

MyUPS notified me. :)

Don't lose hope! Good luck everyone. :)

Sent from my Amaze 4G ;)
[Nexus 7 General] stevieraveon:
FYI, placed my order July 12th, it just arrived now. Never got a shipping email.

Just logged into Google, shows it was shipped 2:00 am today from Kentucky, and I received in Chicago.
[Nexus 7 General] id10terrordfw:
OK, so then why is UPS claiming it is? Perhaps it wasn't on one of those cars, but affected by a reroute. It doesn't specifically say it is ON the train, just that a train derailment occurred. Ripple effects from an event like this will go through a logistics chain, sometimes fast, sometimes slow.
[Nexus 7 General] dolfin61:
Interesting. I"m on hold w/ Play Support right now to discuss the $20 shipping fee for 2-day Canadian orders that has turned into 5-day shipping via UPS Standard (in my case 7 calendar days).

While on hold, I looked up the original order notification email from Google for my pre-order (June 27). Originally, the shipping was listed as "2-Day Shipping". Now that original email states "Shipping". Seems to me Google has reached into the Gmail servers and done a little editing to cover their tracks! Nice.

Got through to a supervisor who stated they weren't going to compensate or refund re: the shipping but he would pass on my concerns to the Feedback Team and I requested a cc: of that email. We'll see if I get it. He didn't confirm that they had modified any emails obviously. Wish I had a screen shot of the original.

Sure appears to me that Google didn't thoroughly research their shipping options when it came to Canada/UPS and just assumed that they could ship via air in Canada. That's a might big oops guys.

So I guess it's $20 down the drain for me....
[Nexus 7 General] chen_tso:
I've been trying to find out, too. UPS tracking estimates a delivery duration of 5 business days.. UPS expedited is two-day shipping but Google only gave us UPS Standard.
[Nexus 7 General] WhiteiceDMSTech:
Son of a gun, mine did too, changed now from July 13th, to July 19th now to July 20th.
[Nexus 7 General] vidanay:
Google didn't research ANYTHING with regards to this product launch.
[Nexus 7 General] SSK_:
It should still say 2-day shipping on your Google Wallet page.

Also, I'd appreciate it if you could PM me if you get any movement on this issue. It's not our fault that Google f'd up in getting the right shipping quotes.
[Nexus 7 General] stuandcla:
Still in the dark

I'm in Chicago, 16Gb ordered 6/27.

There is no rhyme or reason to the updates between the Google Play 'queue', the Google Wallet entries, UPS website, credit card postings and reality as far as I can tell.

My Play entry got bumped to the top of the line (with the 20th date, even though it was the 19th). I now have a UPS number - a label was created on the 11th. Wallet says I have been successfully charged the $$$ on my account... except that credit card I lost this week and have cancelled it waiting for a replacement. I spoke to my bank (Ally) who said that they saw the old 'hold' on $$$ on my account but that has dropped off - if Google come in for it again, it will be on my old card number and they can't accept it (which is fair enough from a security point of view).

I spoke to the Play helpdesk to let them know - and try as I might he would not let me change my card to the other (valid) one in my Google Wallet. He said everything looked ok to him. He also didn't seem think that a rejection on one card leads to the automatic use of another card in the wallet, which is very very annoying.

I used to work in something loosely affiliated to payment processing, and my guess would be that all of these elements are not tied together systematically. Order taking and updating, label creating, boxing, charging and shipping are being done in batches independently and exceptions (eg. declined cards) are being weeded out from the pile at each stage. This is the sign of an undeveloped distribution system... works for Mom & Pop Electronics Store, does not work for Google.

Whatever. It still sucks. Great product I am sure it will be, but we should not be lenient on Google and its agents for being so incompetent. An easy to use, integrated ordering, feedback and distribution system is not hard... we are only talking about 5 products in total.
[Nexus 7 General] supes83:
29 June - still nothing

My situation:

UK

16gb (no accessories)

Ordered 29 June.

No shipping email

CC allocation but no charge

Called Google today at 10am, on hold for 52 minutes. Eventually spoke to a guy who seemed only fairly sure it would ship today (as the 20th was the guaranteed date by Google for orders placed in my timeframe his lack of certainty was not reassuring). He told me to wait until 5pm (BST) and if I hadn't received a shipping email or if my card hadn't been charged (apparently the credit card charge "triggers" the shipping email) then I should call back on Monday as TNT don't ship on weekends.

So, at the time of writing I have no idea if it has shipped and Google has "reserved" part of my CC credit. I have no idea when it (or if!) it will arrive.

Utter shambles. I will never pre-order from Google ever again, or buy any device direct in fact.
[Nexus 7 General] hyperdude111:
I'm saying goodbye to this thread as mine arrived this morning *yipee*

UK

16gb

PC World - Pre-Ordered on July 6th

To those still waiting good luck, it's well worth it.
[Nexus 7 General] Lakewell:
***UPDATE***

Received an email from UPS at 3:00 AM this morning saying that it would be delivered today and was shipped using UPS Next Day. UPS brought it by at 11:30AM. It is finally in hand, and I guess July 20th is still mid-July.
[Nexus 7 General] Dazzh82:
Ordered June 28th. UK 16gb and not heard a thing. Think it might be time to cancel my order.
[Nexus 7 General] shawn.ferris:
I can confirm this.. my card expired between the time I ordered (6/27) and was pre-authed on the 11th. Even though I updated the information for the same card, payment failed the first time. So not only will they not use another card (I have two associated), they won't even use the "current" info at the time of the charge. Even in spite of me sending them an email to make sure it wasn't going to screw things up, a week before the 11th.. Brilliant! (And I don't have mine yet either, but I live in Colorado and this morning's tragedy are putting things in a bit different light)
[Nexus 7 General] Entwane:
Just received my order from GP 8gb ordered on 7/5 in Canada. No brokerage fees. For those wondering, I've also got a refund of the shipping charges since it was shipped ups standard instead of express. Can't wait to get back home!!!
[Nexus 7 General] laz2336:
ordered on june 29th (16 gb), got a shipping email early this morning and it was on my desk when i got to work about 10am
[Nexus 7 General] stuandcla:
Very sorry to hear what has been going on in Denver overnight.

Thanks for the other info, too - it does not shock me that they cannot use another card in the Wallet - since the Wallet product is them acting as the trusted holder of secure information (credit card numbers), it may be considered a breach of trust to use another credit card number just to push the tx through without checking with the owner of the card.

Nevertheless, the fact that I could not actually ask for it to be changed makes no sense from a customer/usability point of view. Part of me is expecting them to ship it without actually successfully charging me, then them hunt me down for the money. If they do, I intend to tell them I will send them a check "in 2-3 weeks" and then ask them to wait for over an hour any time they call me. I will then spam them with a ton of emails, then no emails at all, at random intervals in the middle of the night until all of a sudden without warning, a check arrives for them at the wrong office, payable to 'Gordon House', with a Hong Kong stamp on it.
[Nexus 7 General] Metallice:
So I've had my tablet for a couple hours now...

Still waiting on a shipping email from google...
[Nexus 7 General] klyang88:
Everyone who is still waiting and ordered bfore the 11th!!! check your google wallet!! your nexus should be at the top. Click info and it should say shipped!!! google doesnt notify you but updates the info on there!! mine is going out for delivery!!
[Nexus 7 General] shawn.ferris:
Lol.. good plan! :)
[Nexus 7 General] dolfin61:
You're right, it still says it in Wallet. Still, another poster in this thread just posted he did get a refund. Lovely, more inconsistency from Google.
[Nexus 7 General] eager27:
I ordered a 16gb from Google Play on 8 July.

I phoned GP on monday and was told I would definitely get a TNT tracking number that afternoon. No subsequent movement on account until yesterday.

Order date has changed to 19 July and the funds have gone from Bank Account, although no debit entry is listed as Payment to Google Play.

Nothing since. no shipping number. I called TNT this afternoon, and there is no parcel in their 'system' relating to my post code due for delivery either today or Monday.

I know the Google Play update said UK 16gb units pre-ordered in July would be shipped next week, but it really stinks that people who ordered after the pre-order deadline have had their N7s shipped already, and we're left not knowing WTF is going on.

Has anyone noticed that the 16gb units are showing on the UK GP page as being 'unavailable'? Hope that doesn't include my pre-order ... hope this doesn't mean my 8 July preorder has become a normal order once the date changed .... grrr.
[Nexus 7 General] chosen14u:
how did you get the refund?
[Nexus 7 General] haptep:
Same here. I've been on hold with them for 56 minutes now waiting to get some answers as to why they've taken payment before dispatch given they specifically said they wouldn't.
[Nexus 7 General] vidanay:
If only....
[Nexus 7 General] devo999:
Nothing going on in Wallet. Ordered June 28th.
[Nexus 7 General] lexcyn:
UPS in Canada blows. My package has been sitting in Toronto for the past 14 hours with no movement. 2 day delivery my butt.
[Nexus 7 General] Entwane:
Called GP, complained about the shipping and the rep told me that my request should be treated in a week or two... Still waiting for the amount to be credited on my CC.
[Nexus 7 General] YoungAceAtlanta:
Seems like im the only guy that ordered on the 13th.. seems as if I have a whole week to go before I get my tablet. .. I'm guessing it won't be till the first week of Aug
[Nexus 7 General] id10terrordfw:
You aren't alone, My (re[pre]) order is from the wee hours of the 13th. I've seen the play store order move to the top twice now, 19th and 20th, but no other activity. I full well expect late next week for the arrival of my Nexus.
[Nexus 7 General] lexcyn:
Which number did you call? On my order this one is listed for the Toronto office: +1 416-915-8200
[Nexus 7 General] drpepe:
I ordered on the 10.7.12 mate, and I've seen no movement of my 16gb on wallet or Play....

Middle to end of next week I reckon
[Nexus 7 General] bertles86:
Google are just taunting me now.

A full page advert on the back Page of the Evening Standard, "go look at the new Nexus tablet".

I'd love it if only you would deliver my (not so) pre order from the 30th June!
[Nexus 7 General] :
Day 20

Dear diary:

Today there was no sight of a tracking number or shipment confirmation email.

It has been 20 days since i order 2x16GB no accessories on July 1st from Google Play store UK.

I have seen other that have ordered after me revive there's days ago.

I hope my Nexus 7 finds me before its to late.

Im not sure how much longer i can continue like this, with a long weekend ahead i can only hope for my nexus to find me on monday.
[Nexus 7 General] haptep:
Some goodish news for UK folks who have been charged but not sent a shipping notification: The rep I spoke to looked up my details and told me that my N7 had left their warehouse and they were awaiting a tracking number from TNT. He said that should happen tonight and it ought to be delivered on Monday.
[Nexus 7 General] eager27:
It's definitely looking that way. Provided they have any left.

the only thing that is keeping me loyal on this order is the spurious hope that we'll be getting a new batch that might be better on the QA front.
[Nexus 7 General] Hero_Guy:
Friday the 13th pre order-er here too. I ordered the 16gb as well. I keep reloading my google wallet page too
[Nexus 7 General] kcodya:
Same
[Nexus 7 General] Character Zero:
So I got the MyUPS email this morning. That email said it was going to be delivered today. The tracking number has no movement, it says 2 Day Air (I thought they were supposed to overnight it) with delivery on Monday. Their loss, because its going right back to them. And its going to be a hassle on my part to do that since I will have to take it to the hub. If only they would have cancelled it a week ago when I asked them to.
[Nexus 7 General] Entwane:
I called this number:. 1-855-83-NEXUS (1-855-836-3987)
[Nexus 7 General] TahrirSquare:
Nexus 7,16 GB, ordered July 3rd, finally delivered.
[Nexus 7 General] lehons:
I got half my shipping refunded

If you check your Google Wallet transaction it should still show 2-day shipping as a line item for $19.99.

I know Google has changed the Play store to show plain old "shipping" on new orders, but I doubt they edited your e-mail on their servers.

That's also surprising. I called in last night and spoke to a very friendly CSR who was 'surprised' to see that mine had gone out Standard instead of Expedited. I ended up getting a refund of $10.50 on the shipping. To be honest I would have appreciated a full $19.99, but I suppose this is better than nothing. I spent 25 minutes on hold watching TV, after which the whole conversation to get my refund took less than 10 minutes.

Not to sound accusatory, but were you a jerk on the phone (did you start off angry/upset/aggressive)? I was nice and patient, chatted with the guy for a minute or two about how it must be crazy over there, how they must be swamped with angry people. I find that a polite tone of voice can go a long way when you're asking for something. In any case, you should call back and try again. Because it's actually unacceptable that they made us all pay $20 for what they called 2-day shipping, then sent them all out ground by accident.

Has anybody else had success getting a refund? If so, how much?
[Nexus 7 General] lexcyn:
Thanks I will try calling.
[Nexus 7 General] booyakasha:
OMG OMG OMG OMG OMG OMGZZZZ
[Nexus 7 General] bpye:
Thanks everyone for the past few days, finally got my tablet today and am really pleased. Certainly choose right to get the 8GB.
[Nexus 7 General] qnet:
I haven't had a chance to post but, my N7 & I'm assuming case is out for delivery today. I got the notice from UPS My choice this morning. I'm so glad I signed up for that because I had heard nothing from Google. My wallet page did update with the tracking info. Ordered 6/28
[Nexus 7 General] Hawkmoon230:
OK now i am hacked off.

I just went out in to my garden and my really anoying neigbour was out there and guess what he can running ovber to show me.....go on guess....I bet you can't guess...........YES IT WAS A NEXUS 7 16GIG THAT HE PICKED UP FROM TESCO THIS EVENING.......ARRRGGHHHH!!!!

Of course he is now dead, and hidden under my compost heap and I am now playing with a dead mans Nexus 7.................would it really have been so wrong to do it just to have reach out over the fence and chocked the living S@@@ out of the smug git!

that feels better got it out now ...woooooosha!.........wooooooosha!
[Nexus 7 General] :
Im starting to think it would have been quicker for Google to get a big truck i the UK and drive to every town and city where someone ordered. this is getting stupid now! I WANT MY NEXUS 7!
[Nexus 7 General] dolfin61:
Nope I was friendly and took the stance that they should learn something from this experience. Thought that might be a better tact than the angry-lunatic! Guess I just got an unlucky CSR. I'll try again later once all the UKers have gone to bed :)
[Nexus 7 General] speekeazy:
Ordered July 5th I see a tracking # on google wallet but it doesnt work. Im starting to think the whole shipped by the 19th is BS
[Nexus 7 General] Threecube:
Mine got shipped off on the 16th, was expected to get delivered on the 23rd when we were supposed to get 2 day shipping. I finally got fed up and went to my local Bestbuy yesterday and bought it. Then I see last night UPS updated the shipment to "Train derailment" which will delay it more. Thank god I went to the store and bought it. When the shipment finally comes it will feel amazing to refuse it. UPS is terrible and has always been terrible.
[Nexus 7 General] jotei66:
When i last checked on here it had slowed down and I assumed this madness was thankfully started to get sorted... Obviously not!

Advice aimed at the UK guys:

If you ordered early (27/6-3/7 ish) call Google and for your own wellbeing "stand your ground" ...

Always be polite and dont be rude but be FIRM and take none if their pre planned scripted bullsh*t. Firmly explain you refuse to get off phone until you get a confirmed delivery (not some estimated nonesense) or an immediate payback to your credit/debit card.

If they refuse you a refund/cancel and use the "its in processing or out for delivery" - ask for proof.. ie delivery email. If they cant they are legally obiged to cancel your order and give you an immediate card refund. Please DO NOT let them dictate to you your rights as a consumer. Even be dramatic if it becomes necessary, say they are holding funds any confirmed delivery and it is your right to have your money back.

And THEY CAN authorise an imediate card refund. I know first hand as i was given this option.

Google will fob you off "if you let them do it" - I was just a big pain in their arse as I just would not hang up until i was given a delivery confirmation or a refund. Speak to a Supervisor upon being connected, and please dont be rude/shout etc - no need, not the CS dept's fault. But remain calm and firm, you are well eithin your rights and Google know it.

Its ridiculous that you need to go to these extremes, but it worked for me, my boss and two work colleagues.

The bottom line is Google know 75% of customers will just swallow the fodder they feed, guys be one of the 25% who don't fall for it. ;)
[Nexus 7 General] ps6000:
Never again google

I ordered on the 27th, 16gb with case. I had a payment problem and so I called support and had to get everything taken care of. I called a few times to get updates to the order and to make sure everything was OK. The 17th they said that it would ship the 19th and I would get it this week. So I call today and they say that there is a payment problem and I need to talk to a higher level support team. They told me it was a common problem. I told them I was done. I had the support member put in the notes that this has been the worst buying experience I have ever had online, beating ****ty ebay, amazon dealers, and chinese knockoff stores. Told him that I was canceling the order, he told me I couldn't so I took the cards off my account. This whole purchasing deal has been terrible, and the customer support with this recent call has been a real slap in the face.
[Nexus 7 General] djkinetic:
LOL 16gb is not even available to order anymore, my 13th order has yet to ship as well, moved to top of play store list twice...hoping i get it next wk as well.
[Nexus 7 General] bleclair:
Yeah, I saw that! You can only sign up for notifications...

Anyone beat my time? 27th 11am 16gb w/ accessories and I've got NOTHING. Just a couple pre-auths.

Where are the Google apologists now?
[Nexus 7 General] ps6000:
How about ordering on the 27th /w case, and Google telling me everything was fine on multiple occasions, only to tell me today there was a payment problem on their end and it hasn't been charged, but that it will certainly ship this week. Its all bull****.
[Nexus 7 General] jmcging:
Farewell 6/27 folks

My shipment arrived at 1:30 PM and contained the N7, the charger and the cover. Charging it up right now to get ready to root it later. The cover is so so, and I always get an extra OEM charger for my "airplane" travel kit, so I never take the charger I use daily anywhere. Always have a spare that travels.

Compared to my Thrive (running HC) and my Touchpad (running CM9) it's a sweet fast unit. Been spoiled with 10 inch screens, so lets see if my old eyes can readjust to 7 inch ones (like my NookColor, running CM7).

There are US folks out there who ordered early who deserve something for reparations for the fact today has come and they have zilch and I hope something can be done for you. Post at XDA if getting masses of us riled up would be useful :)

Lessons learned.
[Nexus 7 General] mparack:
I'm glad I cancelled the order from Google and bought it from Currys. Saved money on the shipping, plus 5% off and another 5% cash back. Plus you get the play store credit.

I'd recommend everyone in UK without a shipped nexus to buy from a local retailer. You will get it early, with the same incentive as the play store, and there isn't much difference in warranty if you know your rights.
[Nexus 7 General] haloimplant:
Exclusive footage of Google Nexus 7 launch
[Nexus 7 General] kcodya:
So, if I were to find an N7 at a store and Google hasn't charged my card yet, can I remove the card info from Play and therefore automatically cancel my order, or is it too late?
[Nexus 7 General] klyang88:
just got my nexus 7. works like a charm but screen flickers sometimes
[Nexus 7 General] XooLoo:
Same here... Friday the 13th... my GP order moved up to 7/19 yesterday and then again today to 7/20! Wallet shows no change... I have UPS My Choice so once a label is created, I get an email... still nothing.
[Nexus 7 General] rcolddroid:
Finally got a CSR yesterday who actually checked and verified that my order of the 28th of June was shipping. She called it next day service but when the package arrived today,it was lableded 2 day air and was supposely shipped on the 18th. Also said that all pre orders were supposed to ship by last night. Obviously, that hasn't happened!

The tablet with Jelly Bean is sweet but the customer service has not been!

Hang in there! Hopefully you will get yours soon!

Best of Luck to All