yashsingh1/xdaforums huggingface dataset:
[Nexus 7 General] norman1080:
VIA Google Support:

An update on Nexus 7 pre-order shipping status

We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship according to the quoted timeframe when you purchased and we will update you with a tracking number when we’ve shipped. Thanks for your patience.

Below are more specific details by country for devices ordered through July 13. If the below information is not true for you, and you ordered on or before July 13, please reach out to our support team so we can investigate.

In the US: We’ve shipped all standalone Nexus 7 8GB orders (e.g.: those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.

If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. But don’t worry, the rest of your order will be on its way soon.

In Canada: We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.

In the UK: All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.

In Australia: All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days
[Nexus 7 General] jholt1:
Anyone's TNT giving any information? I saw that it could take 24 hours to update - bit pointless if it does come tomorrow.
[Nexus 7 General] Rusticus:
Mine did too! Ordered 6/27 16 GB with case, Also moved up to the top of the GP list.:D
[Nexus 7 General] zetsurin:
Thanks for posting that update. I guess that explains why I still have heard nothing regarding my 16GB Nexus 7, which I ordered on the Australian Play Store on 29th of June! Great to see that my place in the queue was honoured... NOT! I've queried support what my 2-day shipping is for, given that people have had their hands on these things elsewhere for a good week now.
[Nexus 7 General] XooLoo:
This what I received from Google in my email:

"Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon."
[Nexus 7 General] MrSandy:
Are you kidding me??? what a joke their communication has been. Yesterday it was all about being done by the end of the 17th and then this and no communication directly to customer... To be honest based on the past we will get to the end of the 19th July and there will be a new timeframe. Seriously annoyed with Google's ability to communicate with their customers!!!!! :mad:
[Nexus 7 General] operaticus:
Mine too, now that I check again.
[Nexus 7 General] Metallice:
I'm guessing this gets posted 20 more times or so? I believe this is about the 11th time it's been posted :)
[Nexus 7 General] glowworm62:
Not only that, we paid $19.99 for 2 day shipping but right there Google are saying 3-5 day shipping now.
[Nexus 7 General] SLACKER67:
I just got the same email. I ordered on the 6th, so hopefully its en route soon...
[Nexus 7 General] californiarailroader:
To where? I paid $14.99 for 2 day shipping. Your flag shows the US.
[Nexus 7 General] glowworm62:
To Australia. Looks like Americans will get theirs upgraded to overnight, Aussies get pushed back to a contract of sale breaking 3-5 days >.<
[Nexus 7 General] lil4o8kid:
Received mines from GP ordered on the first day. Here's a picture of what i'm going to surprise my GF with ;)
[Nexus 7 General] norman1080:
Get over it! Dive into your N7 already!
[Nexus 7 General] californiarailroader:
A sacrifice? Or Orgy/Ritual thing, I can't tell :D LOL
[Nexus 7 General] adiliyo:
Lol
[Nexus 7 General] terracode:
I am still awaiting the UPS delivery also..... hopefully it will be here before 6PM.
[Nexus 7 General] ni9htwi5h:
I was charged for 2-day shipping but it says UPS STANDARD !!!
[Nexus 7 General] zetsurin:
It's time we start calling it a post-order on the Play Store.
[Nexus 7 General] id10terrordfw:
First one, then the other.
[Nexus 7 General] adamskub:
8GB GP / Ontario / June 30

FINALLY got my email. Course it says UPS Standard, but it better ship within 2 days otherwise they will get a nice call for a refund on shipping :p

Also not promoting or anything but has anyone used TrackThis before? I signed up one package ago and it's badass, sends emails for each step of the shipment if you want. Just thought I would share with people who don't have UPS My Choice or whatever. :D
[Nexus 7 General] californiarailroader:
Ooooh, I want pics and videos of this! :D LOL
[Nexus 7 General] dockinj:
Thanks so much for the information! But this makes absolutely no sense at all, does everyone agree? I mean on June 27, 28, 29, etc. did Google not check the books and say oh wow we are getting 10,000 orders an hour this might be difficult to deliver, lets increase shifts and augment our staff to ensure we can cover it. And then call Asus executives to say you will need to double projected output? And then if Asus responded that it can't be done then ok.....update those that pre-ordered to say due to the outstanding response to our Nexus 7 tablet we will not be shipping orders until the end of July.

Its not Rocket Science folks, Google engineers are brilliant minds and they can't figure out that they just need to be honest with their customers and ensure they are informed on a regular basis? Its not that damn difficult. And you certainly don't wait until you have already alienated 75% of your customer base before coming back and saying ok here is the status!!!!! WTF!
[Nexus 7 General] lil4o8kid:
hoping it turns into an orgy fest.... :victory::victory::victory:
[Nexus 7 General] californiarailroader:
Now you're talking :D LOL
[Nexus 7 General] StrangeEarth:
Hey all. Long time lurker =P. Just got off the phone with PS support, and at least they are spitting out cohesive info at this point. 16GB orders seem to have been slow to process from what I was told, no reasons given tho, even tho I pressed for some.

They are now referring to the Help article update, stating that all orders (without accessories) placed before July 11th will be processed and shipped by EOD July 19th and have been given a free upgrade to overnight shipping. Probably old news, but figured I'll throw it out there.

BTW, 16GB, US, ordered 7/6/2012
[Nexus 7 General] clamder:
Just got this in my inbox.....

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
[Nexus 7 General] Exino:
So, 2 weeks extra ship time for 16 GB Canadian orders and 3-5 day shipping even though we paid $20 for 2-day shipping?

I ordered in June, and I was just on the fence about if I was going to buy an Android phone very shortly - well, that answered it for me. Sorry Google, as much as I like you - you seriously screwed this up.

I don't see why I should have a ~5 week wait when I pre-ordered in June, and be able to stroll down the street and buy it for cheaper since I don't have to pay the ridiculous $20 lie-that-is-2-day-shipping charge.

I'm currently on the phone to cancel, and I know they'll tell me I can't, but I'm going to try anyways. I have a pending order from Staples right now for next-day delivery (for free, by the way).
[Nexus 7 General] dockinj:
Player player~! Nice work....bet she gonna be happy.
[Nexus 7 General] SoldierOfCatan:
This looks like a fire hazard!
[Nexus 7 General] mikereidis:
They use to call this function "Customer Support" and sometimes they still do, at least publicly.

These days they tend to call it "Customer Management".

There are obviously reasons why.
[Nexus 7 General] mikesm1234:
Hang in there just got my CC charged today but no email yet, ordered on 6-27 16gig with case. Im in NYC. You should be charged and shipped any day now.
[Nexus 7 General] lil4o8kid:
I hope so! ;)

Call me cheap but those candles are fake.. :crying: (got them from amazon) lol
[Nexus 7 General] jutley:
I ordered 16gb from uk on the 13th July that means I will get mine by 20th?
[Nexus 7 General] MrSandy:
Based on this information that shipping is going to be longer than the advertised period then Google have left themselves open for complaints to the ACCC or Fair Trading. I have just sent Google an email stating that I expect not to be charged for the shipping when they finally process my order as the 3-5 days exceeds the 2-day shipping I agreed to when placing my pre-order. At one point I wouldn't have cared about asking for a shipping refund but now I am so annoyed with the way they have conducted themselves that I am going to ask for one.
[Nexus 7 General] glowworm62:
I prefer to call it "Cat Herder" Irate customers can be very difficult to deal with, especially when your hands are tied.
[Nexus 7 General] balorok:
I'm happy to see that they've given us an update, but this little bit bothers me:

Meaning that if you pre-ordered from the 11th through the 13th you basically didn't preorder. I don't fall into this category, and I understand they need to service these things in the order purchased (which they apparently haven't been doing...). BUT if the pre-orders exceeded your supply on the 11th, for pete's sake stop accepting preorders! Now these poor folks that pre-ordered on the 12th have to wait until "next week" which we know means Friday., essentially 1.5 weeks after those that pre-ordered on the 11th but get the same "one day shipping" "upgrade".

This whole thing is just laughable really. I feel even worse for those in Canada who pre-ordered one :(
[Nexus 7 General] VancouverBlade:
I'm in a very similar position as you. My N7 shipped from GP yesterday but isn't due until next week. I ordered one from Staples today and should get it tomorrow. I want to find the time to call them and at least get a refund on the shipping as I paid for 2 day but got a week. I worry if I send it back then I'll be charged a restocking fee so I might end up giving my 8GB to my mother-in-law.
[Nexus 7 General] glowworm62:
Yep, using 3-5 day shipping after you paid for 2 day is a breech of contract in the ACCC eyes. On the phone to Google Play via their Sydney number now asking for a refund of the shipping costs or an upgrade of my package to overnight as they have for the USA customers.

41 minutes on hold so far.
[Nexus 7 General] Morningstar132:
It should mean that you get it next week, but as this is google we're dealing with, you'll probably have a tracking number by tomorrow.
[Nexus 7 General] vidanay:
I just received this unsolicited email.

It's not quite a useful update, and I don't have a bank charge yet.
[Nexus 7 General] entreri_21:
Just got this from Google in my email:

"Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You have received this mandatory email service announcement to update you on your Nexus 7 product pre-order."
[Nexus 7 General] id10terrordfw:
Or those of us who "preordered" the morning of the 13th. Three hours before finding out Gamestop, Sams, and Staples would sell them THAT DAY.
[Nexus 7 General] gyaku_zuki:
I'm thoroughly jealous right now of all the UK people who ordered 16gb and have got their shipping. Still nothing on my end, despite my phone conversation earlier. And now the update. All my excitement has worn off now, and I'm just peeved. Yes it's selfish, but I genuinely like having my device early to not have in a way everything spoiled by others doing it first.

This new update... all UK 16gbs are shipped, in random order seemingly, by 20th (if you ordered in June, which I did on 28th). Which means it'll be Monday. I won't even get it for the weekend, because I seem to be randomly 'unlucky'.
[Nexus 7 General] :
Yeah, they do that and upgrade the shipping for US customers, but they do jack **** for their UK customers, or customers anywhere else other than the US for that matter. We just have to wait, accept that they keep moving the goalposts, and lump it and get nothing from them, not even a courtesy email to apologise and explain why, such is the arrogance of Google.

I can take a certain amount as a customer, I accept that **** happens and that sometimes things are delayed, but I expect communication if something changes, I expect an apology if things happen which are unexpected, I expect my queries answered in any event and I simply won't tolerate a company blatantly taking the piss, which Google are.

They can get stuffed. I might just replace my iPad with an iPad3 and have done with it. At least I know what to expect from Apple.

I can hack about with and develop on the kit that I have already got.

As regards the Nexus 7, the tegra3 SoC is fairly mediocre anyway as quad core SoCs go, with its 32 bit memory channel bottleneck. Thats why the dual core MSM8960 slaughters it in performance.

NVIDIA never seems to get its design right. The tegra2 flaw was the missing NEON SIMD unit and tegra3 suffers from a performance bottleneck because they only used a single 32 bit memory channel whereas most decent competing SoCs, OMAP, Exynos, MSM etc use dual 32 bit memory channels.

I was only buying this as it is very cheap for the hardware, it runs Android 4.1 and it would be cool to hack about with and develop kernels and ROMs for. But hey, if they don't wanna send it, I don't sodding want it. :)
[Nexus 7 General] b0bness:
Karma for waiting that long to preorder. Stop whining
[Nexus 7 General] shakinginboots:
After reading their second updated dates from the 17th to now the 19th, I decided to look at at different options around San Diego. I checked Staples and all of them are out of stock in this area. Would anyone happen to know where I could find it elsewhere here? I don't have a Sams Club membership, and don't really need one, so that's out of the picture.
[Nexus 7 General] booyakasha:
Got my canned, "sorry we blew it", email. At least I know they didn't completely forget about me!!
[Nexus 7 General] Solange82200:
Actually, none of us who have yet to receive our tablets basically preordered. A preorder should at least ship out on or near release date. I ordered on the 4th, and no activity whatsoever, while people have walked into stores days ago and bought one (not to mention gone online to the google store, ordered the same damn tablet, and have it shipped and delivered already). There is no way in hell what I have, or what folks who ordered on the 27th and around there is a "preorder".
[Nexus 7 General] rmm200:
16GB Nexus 7

Order placed 27 June

Order shipped 13 July

Two day UPS shipping Kentucky to Bend, Oregon

Delivered 2PM 17 July

So far perfect. Audio with headphones is great. No bad pixels. Fast and responsive.

Never called Google CS or EMailed them - never felt a reason to.

Satisfied with the process. Great tablet, came about when expected, paid what I expected.

Sorry I can't share the rage of so many here, but I like to sleep at night.

Only thing I am really upset about - that Transformer movie is awful. Sure looks good though...

Hope everyone gets theirs soon! It is worth the wait.
[Nexus 7 General] mikesm1234:
Just got this email from Google today

Hello,

We wanted to send you an update on your Nexus 7 pre-order. We’ve had incredible demand for the new tablet and are shipping them as quickly as possible. If you placed your order by July 11, it will ship this week and we’ve upgraded to overnight shipping so it arrives sooner. Orders placed after July 11, will ship next week with overnight shipping.

If you’d like more detailed information on device shipments, please reference our online Help Center http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667319

Thanks for your patience. Your Nexus 7 will be on its way soon.

The Google Play Team

FYI: also got charged today, I ordered on 6-27 picked up the 16gig with case. still no email of shipment but im hoping ill get emailed tonight. Im in NYC.
[Nexus 7 General] Huey85:
what did the email say?
[Nexus 7 General] balorok:
Karma? There is no Karma involved here. That is ridiculous. Google should have been able to fulfill all their pre-orders. Otherwise they should have stopped accepting pre-orders when they knew they had run out of available devices.
[Nexus 7 General] Solange82200:
Yours shipped the 13th, I wouldnt be mad either. You have to understand, many of us have not even been charged yet. I didnt even get upset till yesterday really
[Nexus 7 General] vidanay:
It's been quoted like 5 times already.
[Nexus 7 General] jutley:
I ordered on he 13th It was Friday 13th I got no chance.
[Nexus 7 General] id10terrordfw:
I was going to be a bit of an arse in return, but I know it is Google Play you are bitter at. We should be saving any and all animosity towards them, not each other.

And I had one 6/27, but cancelled it due to moving and having to put in a new address Just FYI. Oh, and I was wrong, it was 12 Thursday I ordered, not 13 Friday.
[Nexus 7 General] MrSandy:
Let us know how you get on... I would be very interested to hear. I think the best we will get is the refund and not an overnight delivery. Either way if we get it then my disappointment in Google will only be slightly lessened.
[Nexus 7 General] Montaberne:
Your tracking number shows something?

Mine don't and probably shipped at the same time...
[Nexus 7 General] Morningstar132:
I spoke to a google drone on Saturday who told me I would have my tablet shipped on Monday. No sign of it moving by tonight, so I spoke to another drone earlier this evening and was told it should have been shipped by now and that there seems to be a problem. My account is showing that £208.99 was debited Monday.

I don't think Google has a clue what the hell is going on in the UK and I've had enough of it. The update is a press release, nothing more, it is there to keep tech bloggers and writers happy, not the people waiting for their orders, because we know it's bull****.
[Nexus 7 General] VancouverBlade:
It updated about 6pm last night and now shows July 23rd as the delivery date. I spoke with UPS and they said it was being shipped UPS Standard so that was the typical timeframe to reach Vancouver. I clearly paid for 2 day so will be requesting a refund. I'd also like to know how I can return it without incurring any extra fees.
[Nexus 7 General] Exino:
Update on [Canadian] cancellations

I just got off the phone with Google Nexus Suport (40 minute wait), on the behalf of my Canadian order:

The CSR stated to me (very apologetically, I might add) that they are unable to process cancellations while the orders are 'Processing'. She did say to me up front my order (which I originally placed June 29th) would be delayed for up to another 2 weeks due to it being a 16 GB device.

She told me the only way to cancel the order is to refuse UPS' delivery, and once it arrives back to them, it will take up to 14 days to process the refund (which includes the device AND shipping, so it anything you spent).

Basically, in a nutshell: Canada got screwed. Essentially regardless of your pre-order date, if you ordered a 16 GB device you have up to a 5 week wait, all the while B&M locations have stock and 1-day free shipping, and the three other primary countries are shipping the devices.
[Nexus 7 General] Entwane:
My tracking number still says " A shipping label has been created" probably because the pick-up hasn't be done yet. They will probably all ship at the same time later tonight... Getting them by Friday Hopefully!
[Nexus 7 General] painter_:
I just got the email from Google Play

I ordered on the 11th so the way I read it is I should ship this week with overnight shipping. With my luck they will ship it overnight on Friday and I will not see it until Tuesday. At least I know my status.
[Nexus 7 General] Drstrange18@yahoo.com:
This is my first post! I shouldn't be winning and feel bad for the people who ordered before July and still haven't gotten them, but anyways I ordered on the 15th of July so I am guessing I will receive shipping info after sunday correct? I'm so impatient on these things. All it said is my status is complete (whatever that means) and that my order has been sent to google. I wish I could cancel it as Staples in my area has some already. Again I shouldn't be whining but at least I got that update saying when shipments will come for each country and stuff like that. I ordered the 16 gb with no accessories. When I ordered the transformer Prime the pre-order fiasco seemed a lot worse though. Except they let you cancel your order. :rolleyes:
[Nexus 7 General] Montaberne:
Jesus... I still had hope it was already en route :(
[Nexus 7 General] klyang88:
i know how u feel bro. i think its just the 16 GB devices. cause i ordered mine on 6/28 and havent heard crap from google+ i live in the u.s
[Nexus 7 General] bkmaracas:
just got in from having a life for a few hours and this google support message is at least something to chew on. only days late!!

definately sucks for many UK 16gb orderers (and elsewhere) as many are shipping but the info says next week so its lottery time.

i'm a cheapskate 8gb UK orderer so hoping i get confirmation before fri, if not i can fortunately distract myself with the F1 or something over the weekend!

might get a new phone (with tethering for the tab) to ease my gadgetry requirements...

i now fear of peoples reactions to losing their precious nexus 7 or having it stolen, seems owners are infatuated to the point of unhealthy... ;)
[Nexus 7 General] :
Yeah, and the tech bloggers and journalists will lap it up and suck Googles **** like they normally do, because Google is the perfect company that does no wrong.

I wonder if I'll get an acknowledgement of my cancellation, or will they ship it anyway I wonder. It'll be time for a chargeback if they charge my card though, as I have instructed them to cancel the order.

I would follow up with a telephone call, but a) I don't see why I should have to chase them and b) They removed the form to stop people calling them, which sums up the arrogance of that company.