[HTC One X] asankaca:
HTC Reply to my mails

Hi Guys,

I really don't think HTC intentionally made the live wallpaper break when switching screens.

Anyway i contacted HTC support on this & following is the 1st replay i got:

Thank you for contacting HTC.

With reference to your query, we need to know if the issue is caused by the update, software conflicts or by the hardware of your phone. Please process all the steps indicated below to isolate the issue.

Please make sure that your handset has stable internet connection. Please follow the steps provided below:

1. On your handset, please go to Settings then scroll down and tap About phone.
2. Select system software update and make sure that cheduled check" box is checked.
3. Tap Check now.
4. It will prompt you if the ROM is up to date. If not, you will receive an update, just tap Ok.

Since currently the root of this issue is yet to be determined, it is highly suggested that you enter into the safe mode to check this issue and the details are as follows:

1. Press "power key" for power on device
2. Press and hold " Volume down key & Action key " until entering OS
3. " Safe Mode " text will appears on the lower left of screen.

If in safe mode the issue does not persists, some 3rd party application which you have installed might have caused this. We would like to suggest you to uninstall them from your device. But if the issue still persists, there might be a system conflict on your handset and you have to do a factory data reset to your handset.

Reset your phone to its factory data settings. All data stored in the phone storage including Contacts, Calendars, SMS, third-party applications will be deleted. However, the data saved on the SIM&SD card won't be influenced. This action will fix all of the system conflicts stored on your handset.

Please back up the information before doing the reset and make sure that there is power left on the battery to guarantee the hard reset process

1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.

For service over the phone, you can also call your nearest hotline:
http://www.htc.com/www/contact/call-us/#asia-pacific
http://www.htc.com/www/contact/call-us/#region

Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again.

We look forward to be of service to you again.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Sammy

HTC

when even after i did all this it didn't fix the issue so i made another request & i got this reply from HTC...

Thank you for contacting HTC.

With reference to your query, if you try the reset but still no avail, we would suggest that you may send your phone for repair. We would like to request you to send us a copy of the proof of purchase for warranty validation so we can forward this request to the right department for further assistance. Once we already have the information we will contact you within 24-48 hours for the repair process.

For service over the phone, you can also call your nearest hotline:
http://www.htc.com/www/contact/call-us/#asia-pacific
http://www.htc.com/www/contact/call-us/#region

Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again.

We look forward to be of service to you again.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Sammy

HTC

So this is clearly an issue, as the email suggest from HTC.

I strongly suggest everyone to contact HTC on this. Coming for a Samsung phone i must say HTC has a awesome support for it's customers. I got all this communications within 1-2 days. I had a issue with Galaxy Note & Samsung never even sent me a email for my requests.

This is clearly a software issue that i hope HTC will fix with enough request from users; so all the people won't go for warranty claims.

Hope i helped someone with this post.