yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Accessories] pyro224:
I recieved a similar response. I've purchased 2 cases from Diztronic and so far they are 0/2 for me.

1) High gloss black case - somehow some of the black part of the case got worn off and is white. Granted this could have been my own fault so I let it slide.

2) Matte clear case - turned yellow and dirty in a few weeks. Anti yellowing agent does not work, and this company does not stand behind their product.

I'm very disappointed in this company - this is not the way to handle it at all. I won't be purchasing from them again and I encourage other members of XDA to discontinue supporting this company, as they are receving LOADS of free advertising from this site.

Sorry to hear you are not happy with the case. We do have a disclaimer on our product listings to let customers know about this up front, so unfortunately we are not replacing clear cases due to discoloring. The following is from the product description:

Regarding color changing: We have added an anti-yellowing agent to our clear TPU to delay the yellowing that is common with clear plastic exposed to UV light over time. However, since this case does have a matte finish, it can be difficult to clean. If you frequently slide your phone into blue jeans pockets for example, it may pick up some of the blue dye from the fabric. Please keep in mind that you may need to replace this case more frequently then our other colors.

Have a good day,

Clay
[Galaxy S III Accessories] kmoff77:
I purchased my clear case through them on ebay. I wonder if I could get different results by filing a paypal dispute.
[Galaxy S III Accessories] paul.p:
Also the amazon page mentions a 90 day warranty....Has anyone gotten diztronic to replace their case?
[Galaxy S III Accessories] :
I got them to replace mine through amazon.

Amazon is the best place to leave negative reviews.
[Galaxy S III Accessories] paul.p:
Might as well file the dispute...you will get nowhere contacting them directly...Its just a matter of time(1-2 weeks) before the "Anti-Yellowing agent" wears off and makes your phone look like a dingy piece of crap.

---------- Post added at 03:39 PM ---------- Previous post was at 03:35 PM ----------

I left a negative review on amazon just now...we'll see what happens. Not holding my breath since i'm past amazons return period.
[Galaxy S III Accessories] :
I left one too though they did replace mine. It was a 2 week process to get them to replace it though.
[Galaxy S III Accessories] cmd512:
Yep, I did as well. All of you that had discoloration should as well. Owner had the gall to comment on my negative review by saying he clearly warned about the discoloration, even though the first line on that blurb is a "anti-discolor agent has been added to delay the discoloration."

2-4 weeks is a delay? What a joke. Description should say straight up at the very top in the product's main description that THIS PRODUCT WILL DISCOLOR... period. Talk about shady business practices.

Also interesting to note: The Amazon description now has it bolded below "NO RETURNS FOR DISCOLORATION."
[Galaxy S III Accessories] paul.p:
Thanks for keeping hope alive...lol...we shall see.
[Galaxy S III Accessories] OneStepAhead:
Look guys, I understand you're mad about the cases discoloring, so am I. The fact is, I made this case because XDA members asked me to. I knew it would discolor, which is why I didn't make them originally. This is also why I went as far to add an anti-yellowing agent to the TPU which increased by cost by 25%. If you notice we don't sell them for 25% more than our other cases either. They'll still yellow, just like every other clear TPU case on the market, just *slightly* slower. I don't know what else I could do other than include the disclaimer on the page, which is what I did. If replacing your case frequently isn't an option for you then don't buy it. Some of us want clear TPU cases on our phones and are willing to replace them frequently.

Now regarding your PayPal dispute threats, If you ordered on eBay prior to today (7/30/2012) and are having a problem with discoloring I will replace your case, only because I forgot to put the disclaimer on the eBay page. If you ordered on the website and paid with PayPal, I'm sorry but I'm not replacing them.

---------- Post added at 03:53 PM ---------- Previous post was at 03:52 PM ----------

oh geez...yes we are so shady over here at diztronic :p it never ceases to amaze me how upset people will get over a $10 piece of plastic.
[Galaxy S III Accessories] paul.p:
Exactly, shady indeed. Jumbling the warning in the product description and still producing the product after admitting that he knows about the problem and expecting customers to throw away another 10 bucks after the fact is ridiculous.

Some may say its only 10 bucks...but at this point i'd be happier spending that on an ice cold brew at the airport.
[Galaxy S III Accessories] cmd512:
NO, the point is I ordered from your website because I found this thread here at XDA. And no, I didn't bother reading all the minute description below because it's a PHONE CASE. If you know your product WILL discolor, it shouldn't be down below in a some tiny ass disclaimer that starts out by saying "you added anti-discoloring agent that will delay the discoloring." There should be a GIANT title above saying "PRODUCT WILL DISCOLOR, BUY AT YOUR OWN RISK."

You are clearly fishing for those who did not read the fine print, placed the order in good faith, and got a sh*tty product. If you don't call that shady, then shame on you.

Exactly, it's not the dollar amount. As a business owner myself, it's BS like this that pisses me off to no end. No wonder people are hesitant to buy from small businesses sometimes because this is the crap you could end up dealing with. And, CLEARLY, US business does not equal ethical/good business... Diztronic is just about as shady as it gets.
[Galaxy S III Accessories] OneStepAhead:
That must of been an employee that was filling in for me while I was out of town. She feel extremely behind in emails. I don't want to spread false hopes here, we are not replacing any of our Clear Matte Back cases due to discoloring unless you bought it on eBay prior to 7/30/2012 due to lack of disclaimer.

---------- Post added at 03:59 PM ---------- Previous post was at 03:57 PM ----------

fine print? it's the same size as the rest of the text and the first lines in bold. again, sorry you didn't read it. please show me one other clear TPU case listing from ANYONE that even has a disclaimer?
[Galaxy S III Accessories] cmd512:
So, you expected someone who was directed to your site from this thread to read through the ENTIRE description of the case? I heard positive feedback about the fit on here, so I figured sure, I'll order another case. You do realize you can't even see the disclaimer from the title/add to cart section, right?

Let me turn around the question on you: If you're so certain about the discoloration and DO WANT people to know, why isn't it IN THE PRODUCT TITLE ABOVE? Why aren't there extra check boxes when checking out ensure that people ordering the clear version is aware of the risk they are taking?

I don't give a damn about what other 99 cent TPU case peddlers on eBay are doing. I didn't pay 99 cents for what was supposedly a quality product, and you bet your ass I've gotten my other TPU cases replaced when they discolored quickly.

So far, you're the ONLY seller who has not stood behind their product, and instead chooses to use some tiny disclaimer that's not even visible from the title/add to cart portion of the page as a cop out. Shady.
[Galaxy S III Accessories] :
Guess she knows more about customer satisfaction than you do?! Maybe you should let her run your business? Customers would at least get what they deserve.
[Galaxy S III Accessories] OneStepAhead:
Oh god, it would be a total disaster. We received over 50 negative feedbacks in the 2 weeks she was here, which is more than what we had received all year! Sorry guys, I don't have time to bicker back and forth today, we are selling record numbers of GS3 cases right now and orders need to be shipped. Bottom line, if replacing your clear case frequently isn't an option please don't order them. As I said before, I made them because XDA members requested them.
[Galaxy S III Accessories] cmd512:
Don't bother, notice how he's dodging why he didn't put the discoloration warning in the TITLE block where people can see it instantly? If he really wanted people to know, that's what he would've done. So yeah, he puts it somewhere 2 pages down instead and then tells you "oh shame, you didn't read below."

Plus, food for thought: Who would have bothered to keep a screen capture of the entire Diztronic order page when we ordered in late June? For all we know, it could have been a disclaimer he slapped on yesterday.

SHADY.
[Galaxy S III Accessories] :
Quoting all in case you try to edit them so people linked from amazon can see your shady attitude and knowledge of the problem.

P.S. Amazon review updated and linked to here.
[Galaxy S III Accessories] SONE9:
Goddamnl, that escalated quickly. Damn shame as I absolutely adore the clear case, but now knowing it will yellow even faster than I had imagined makes me very dissapointed. It looks absolutely stunning on the white SGS3 when it is it's original color. The blue or black case still look pretty nice on the white phone, but nowhere close to the clear one :(

Aiya.
[Galaxy S III Accessories] paul.p:
Instead of having the colors you offer in bold in the description this comment would probably be more helpful to future buyers. Oh wait, that'll prolly bring down sales numbers so i'm sure we wont be seeing that anytime soon.

Also "frequently" is different for everyone so I would add in the description.."send me 9.90 every 2-4 weeks to keep your case looking clear"
[Galaxy S III Accessories] :
Get the iLuv (white) case if you want clear and minimal. It's not the same, but it has the same clearish crystal look and doesn't yellow.

iLuv Clear case
[Galaxy S III Accessories] SONE9:
Hey thanks for the reply. Hows the feel of it? I love the feel for diz, and how diz's branding isn't so obvious where as the iLuv definitely looks good, but huge branding :( I am way too damn picky with stuff for my phone it's pretty stupid.
[Galaxy S III Accessories] veyka:
I would just like to remind people to stay on topic and keep things respectful, discussing issues is fine, flaming or trolling won't be tolerated.
[Galaxy S III Accessories] :
Here's a review. iLuv Review

I don't have it but there's a review of the hard one. I'm sure the soft one is just as good, if not better.
[Galaxy S III Accessories] cmd512:
The SGP Modello looks nice as well. Used an SGP case on my S2 and loved it, may give that a try.
[Galaxy S III Accessories] chrisd1a1:
Ok, as this seems to be falling apart i'llsay the following

Selling is against xda rules.the seller din't open the thread so isn't breaking them. As with any sale ANYWHERE

buying is at your own risk

.

i've had a rethink, this was opened by someone who bought a case and reccomended it. to all those who are happy or unhappy with a product please comment respectfully flaming will not be tolerated.that way people can form their own jugement.

Regards

Chris
[Galaxy S III Accessories] MatUK.8:
In defence of Diztronic. Mine is probably the best case for the money I have ever owned. I have a pebble blue phone with the navy case. But 2 weeks ago before I ordered mine I saw the warning about the clear cases discoloring on their site. People just like to complain. He put up a disclaimer, you missed it. I would be surprised if many other companies would even bother posting a warning like that.
[Galaxy S III Accessories] cmd512:
Wrong on all accounts, here are the facts/details as to why so many of us (with these cases that discolored ridiculously quick) are peeved:

1) The disclaimer is misleading, it says anti discoloring agent has been added to delay the discoloration. Completely false given some of us have cases that have discolored in matter of weeks. I've had plenty high quality clear TPU cases that did NOT discolor after just a few weeks.

2) The disclaimer was nested 2 pages down from the case picture and BUY button. Common sense would tell you if he really wanted the buyer to see the disclaimer and purchase with caution, it would have been above and clearly visible. ALSO, keep in mind that most of us went to the site to purchase after hearing great feedback here on XDA, which reduces the chance even further of us scrolling all the way down to see the fine print.

Plus, be realistic, it's a phone case for crying out loud, not a surgical tool. As long as the pictures look right, the phone model matches, and feedback is positive, only reason you would scroll 2 pages down to read the fluff is because you really have nothing else better to do.

3) Other cases I've bought that either had discoloration or any other defect were promptly replaced. And no, I'm not taking about the 99 cent cases off of eBay from China/Hong Kong, which this was NOT.

4) After the owner felt the need to badger me further via Email and PM on the subject, he finally confessed in writing via Email the real reason he refuses to exchange these defective cases is because "he's shipped out too many free replacements for XDA'ers and he's sick and tired of it." I then informed him I have ZERO intention of getting a freebie, and would be more than happy to ship him back the defective case if he provides an envelope with prepaid postage. Of course, surprised to hear I got zero response after my proposal?

(Btw, I would have gladly paid to ship this defective junk back for a different color if he did the RIGHT thing from the get go and honored the exchange, but after this fiasco, screw that.)

And so, there you have it. With that kind of attitude, good luck getting anything defective exchanged with this sham of a company.
[Galaxy S III Accessories] ingenious247:
I've always found Diztronic to be a great company, I'm sorry your personal experience differs.

No reason to bash the company repeatedly over a ten dollar case that was stated to yellow over time. The disclaimer is very clear. Don't blame rash impulse purchases on where the disclaimer is placed, a smart consumer always reads before buying. Period.

Sent from the current Heavy Weight champ GALAXY SIII
[Galaxy S III Accessories] immunityx:
Diztronic does not deserve to be bashed because there clear tpu case yellows, EVERY clear TPU case yellows. This company makes quality cases for all major devices and even includes a decent screen protector and screen wipe all for $10 and some people dont appreciate that at all ? come on now.
[Galaxy S III Accessories] :
Your posts get worse in each thread you post in......

Who the hell looks for disclaimers on a cases? Gtfo with that bs. And he had no disclaimer when I bought from amazon. And even with his disclaimer it doesn't say every two weeks!

And for the people acting like $10 isn't a lot, It isn't, but times that with all the defective clears he's sold and it turns into a lot.
[Galaxy S III Accessories] cmd512:
I bought the case literally the FIRST weekend it was made available on the Diztronic website. (The owner even said his assistant didn't post the product correctly or something along those lines as it first went up.) At that time, all the XDA'ers said their cases have been fantastic, so I went over and picked one up. Even though the owner was in the very XDA thread I'm referencing, and there was absolutely NO mention of the clear version discoloring.

Plus, can you ABSOLUTELY CONFIRM the disclaimer was placed there right when the case was put up? Even a person who picked it up from Amazon a little while later said the Amazon page had NO disclaimer. I can assure you, I scanned over the page quickly when I purchased from Diztronic's website, and I do not recall a single disclaimer. Of course, I don't have a screen capture of the page to prove otherwise at this point, and the owner of course can add verbiage to his webpage at anytime. So, it's basically his word against ALL OF OURS, which means chances are he added this nonsense later to cover his ass. PERIOD.

Again, it's NOT the dollar amount, it's the way the owner chose to deal with this situation. When you've been clearly notified that your disclaimer was not clear/misleading and not in a place that is easily viewable, do the RIGHT thing.

I own my business as well, and use plastics heavily in my product. The cost of these TPU cases is pennies on the dollar when manufactured in China (which the owner already confirmed). So, it's just plain stupid and BAD BUSINESS to piss off a group of what would have been devoted life long Diztronic customers over a case that you already have a ridiculous profit margin over and only costs few pennies to produce.

Yes they do deserve the negative press (what you call bashing) as it's within our consumer rights to. And NO, not every TPU case discolors yellow in WEEKS. It's the period of time that's the key. My clear Nillkin case on my S2 was still crystal clear after about 4-5 months of use, so I don't buy that nonsense. It's even more of a joke when the first line on his disclaimer talks about some non-discoloring agent being added to DELAY the discoloration. Really?
[Galaxy S III Accessories] SONE9:
Zzzzz. People are missing the point. We are well aware clear TPU cases yellow, but within the description yes it does say it will discolour over time, but they've added an "anti-yellowing agent"... yet still some people are getting discolouring only a couple of weeks of usage? As for myself, I have been fortunate to not have discolouring so soon, but you definitely would be upset if you were somewhat lead to believe this case would last more than a month before the colour changed.
[Galaxy S III Accessories] :
And even with the "disclaimer" he makes people think jeans and such is what will discolor the case.

"We have added an anti-yellowing agent to our clear TPU to delay the yellowing that is common with clear plastic exposed to UV light over time. However, since this case does have a matte finish, it can be difficult to clean. If you frequently slide your phone into blue jeans pockets for example, it may pick up some of the blue dye from the fabric."

That right there makes people think it will only discolor from other materials and dyes from jeans and it won't yellow because of his "anti-yellowing".

He's misleading people and deceiving them as well with his "disclaimer".
[Galaxy S III Accessories] cmd512:
Yep, to this point, he actually told me several times "UV will cause it to discolor and turn yellow."

Well, as much as I'd like to say I'm a lifeguard or a brawny construction worker by trade, I'm not. I'm in high tech, and I sit in an A/C'd office just about all day. When I do anything active, it's at a gym/indoor basketball court as it's 100F+ outside everyday in central Texas. So, it's just more nonsense for him to not have to replace a crappy product.
[Galaxy S III Accessories] ingenious247:
@ cmd512 I do have to say I can appreciate your point of view, mainly because despite our difference in opinion you do not attack me personally. This is usually not the case on xda, sadly.

The thing I think we should all acknowledge is that Diztronic has no responsibility to post a disclaimer at all. That is not law, nor is it required, and none of the other major case mfg's post anything like that, so Diztronic deserves respect for at least trying to do the right thing.

That said, if I were the owner I would have replaced your clear case with a free case of your choice. I understand he may have experienced a ton of complaining from xda (as we all know we are the WORST when it comes to being anal about our phones, products, etc I mean we literally look for flaws and make a big stink about them, just ask any cell service provider lol) so that may have finally gotten to him, I can appreciate that.

All in all though, I think this has dragged on too long, and if it will kill the argument I will personally buy you a new case from Diztronic, color of your choice. Simply because you seem to be a genuine person who just wants the right thing to be done, and you didn't personally attack users who rebutted your feelings. I think that type of tolerance and calm discussion should be rewarded and promoted on xda.

PM me if you want the case and give me shipping details and your choice of color.
[Galaxy S III Accessories] cmd512:
Thanks given because this is the first sensible response from the other side of the fence instead of the usual "dude, it's a case" or "it's your fault." And, while I certainly appreciate your offer, please do not be offended if I kindly say no at this time. As I've mentioned several posts back, I own my business as well, it's people like the owner of Diztronic that gives us all a bad name. So, I'm merely here to set the record straight as it's the principle of it all at this point.

(I've already put in a purchase for another clear Nillkin case that I had success with on the S2, so looking forward to receiving it.)

Here's a bit more food for thought: When several of XDA members in here brought up this issue to the owner's attention, he had an opportunity to do the right thing. For a company that was so highly regarded and reputed here, we were all a bit shocked at his flippant response. And, as the E-mails kept coming from him, they digressed to where he was saying things like "I don't want customers that don't know how to read disclaimers anyway." This alone should tell you just how arrogant he is, not to mention he never addressed the fact that the disclaimer was probably not even up when I first purchased from Diztronic's website when the product launched.

Additionally, I find his argument that he "wanted everyone to make sure they knew the product would discolor" equally pompous when the disclaimer is nested several pages down. Let me ask you, if you were the owner and you wanted the buyer to be crystal clear of what they were getting into, wouldn't you posted it where it's clearly visible with the main product pictures and "BUY" button? I sure as hell would (and have with my own "buy as is" products).

Again, I thank you for the offer, very highly respectable of you.
[Galaxy S III Accessories] SONE9:
Possible to post said case, or since it could be seen as not thread related, possibly to pm this case? I really like the idea of a clear case for the white phone, or at least as clear as diztronic's are
[Galaxy S III Accessories] pyro224:
Incorrect, I've used a ebay tpu clear case with my xperia x10 that took 6 months to become blue from my jeans

I highly doubt that his products cost more then a dollar to manufacture. And he charges 10 vs the same thing on ebay for 3

And Diztronic deserves to be bashed because of how the owner responded in this very thread. Terrible representation of his business
[Galaxy S III Accessories] cmd512:
Will do, I'll check when I get back to the office. May pick up the SGP case I previously mentioned as well. No clear option, but really liked my SGP case on the S2.
[Galaxy S III Accessories] SONE9:
For sure. Thanks man! The modello cases look pretty nice too, hopefully a youtube review pops up sometime soon!