yashsingh1/xdaforums huggingface dataset:
[Galaxy S III General (US Carriers)] bluesolarflare:
I emailed Greg.Johnson@Bestbuy.com earlier in the week and a district manager contacted me directly the next day. Just write an email explaining the situation about the lack of communication etc. and I am sure either a district manager or Steven Waligoski will call you.
[Galaxy S III General (US Carriers)] lepapirriky:
Well let's say that if they accept giving me the insurance, for me to pay the insurance, they will give me a receipt that I paid it, and obviously I'm paying it every month. Wouldn't that be proof enough? Or they still need the phone receipt, in which most people don't usually keep them
[Galaxy S III General (US Carriers)] destroyerbmx:
No luck at my stores out here in NM and El Paso. I check my old home town of Indy and Carmel has a few or so it says in store only on there. So there ya go anyone near Carmel, Indiana can get one.
[Galaxy S III General (US Carriers)] screwhead728:
Thanks for the info. I will definitely e-mail all of them as a matter of fact, someone has to either call or e-mail me back. I'm very upset, some people pre-ordered their phones this week and they have it in their hands already, and supposedly it was today that they were going to have the phones, and now they are telling me July 1st, how many times are these people going to keep on moving back the date? They are lying to everyone. By the way, I'm in Miami, FL, and with Sprint.
[Galaxy S III General (US Carriers)] wgarrido:
Is that the same as gregory.johnson6@bestbuy.com? I sent an email yesterday afternoon.
[Galaxy S III General (US Carriers)] Spaztazim:
Just received a call from BB in bowling green, ky preorders are finally here! At&t that is and I preorder mine on the 6th.
[Galaxy S III General (US Carriers)] screwhead728:
Congratulations, enjoy it.... as for me, I'm calling every Best Buy store in Miami... ridiculous, some stores have them, but they can't sell them until July 1st. Unbelievable.
[Galaxy S III General (US Carriers)] destroyerbmx:
is that ATT or Sprint phones that cant sell until the 1st?
[Galaxy S III General (US Carriers)] screwhead728:
I asked for Sprint.. so I have no idea what these people are selling July 1st.
[Galaxy S III General (US Carriers)] ReggieTee:
I'm hoping Best Buy gets a couple 32gb models in before my 30 day exchange period is up. I'd like to exchange my 16gb.
[Galaxy S III General (US Carriers)] tjr2010:
I will give them until Monday to have some news for my phone, after that I'm emailing the people, all of this is stupid. they say first come first serve, which is fine, but if you ordered just the other day and already recieved your device (which I'm not against you, RIGHT ON), then why isn't it following fashion.
[Galaxy S III General (US Carriers)] destroyerbmx:
That makes sense, Sprint was quoted on a store release for the GS3 on July 1st. ATT said "IDGAF we will release it when we effin feel like so piss off." It almost feel like ATT doesnt even care about this phone like its an inconvenience before the almighty iPhone 5 comes out.
[Galaxy S III General (US Carriers)] MeVirtually:
In my experience, they would need a receipt for the phone so if it ever came to an exchange, they would use the receipt to return the phone and sell the replacement. Usually the item and the insurance are on the same receipt and the system would have a database of all the plans sold and the sku of the item that it's covering (and occasionally the serial number like for video game consoles). But I quit working there before they started offering the phone insurance, so I can't say for sure. But if someone does let you sign up for it ask them to show you where in your receipt for the coverage or in the system other employees will know that the insurance is on your phone.
[Galaxy S III General (US Carriers)] jbrook10:
I was told the same thing about July 1st from a store that has the Blue ATT version in stock (and has so since Monday).

I have a pre-order at a different store and they say there is no way they can sell it to me before July 1st.

Very disappointed but it doesn't surprise me with the way things have been handles thus far.
[Galaxy S III General (US Carriers)] lepapirriky:
Cool!! Thanks for ur help
[Galaxy S III General (US Carriers)] pdubcramp:
Might be time to let them know that the launch party was over a week ago? :rolleyes:

http://www.businessinsider.com/samsung-hosts-galaxy-s-iii-launch-party-with-skrillex-2012-6
[Galaxy S III General (US Carriers)] KLLSWITCH:
well considering that article was dated

| Jun. 21, 2012, 2:35 PM

i think they know
[Galaxy S III General (US Carriers)] zmore:
Maybe AT&T is forcing them not to sell before July 1st?

AT&T makes more money if you upgrade on July 1st instead of even one day earlier (June 30th) because if you upgrade on June 30th, you're eligible to upgrade on the 1st of the month in ~19.01 months, otherwise you have to wait 20+ months. That's one extra month that your bill isn't subsidizing a new phone.
[Galaxy S III General (US Carriers)] jojo_angelov:
I just got the email from BB to go pick my pebble blue at&t . Columbia, MO
[Galaxy S III General (US Carriers)] LightningGA:
JUST GOT MY EMAIL...MY F'n SG3 IS READY FOR PICK UP!!!

I will update after I get out of work and pick it up!!! Time to use some of that personal time I have saved up!!
[Galaxy S III General (US Carriers)] moz68:
Awesome Congrats!!

---------- Post added at 01:37 PM ---------- Previous post was at 01:32 PM ----------

Congrats!! Hopefully mine will come in soon!?! Who knows?!!
[Galaxy S III General (US Carriers)] pdubcramp:
I like that you're in NY. Enjoy!
[Galaxy S III General (US Carriers)] JayFReaZy:
Albany is further north, I would think NYC which is further south would get it first. I hope I get an e-mail soon :crying:
[Galaxy S III General (US Carriers)] jayrod88:
Just got my email that my Att marble white is ready for p/u. This is a Chicago suburb store.

-sent from my mobile device
[Galaxy S III General (US Carriers)] jbrook10:
What store? I am in the same area?
[Galaxy S III General (US Carriers)] wolfc70:
It seems some stores in my area are showing them in stock. Hopefully today is the day the pre-orders start to get filled. This has been beyond a frustrating process. I thought BB handled the Asus TFP release not so greatly, but at least we got emails as to what was going on. With the GS3, it is like a black hole of information. Best Buy clearly has some work cut out for them when dealing with new product releases. And so does AT&T for that matter. It should not matter where you order the phone from, first come first serve when filling pre-orders.

The members here have been beyond helpful, without their updates, no one would have a clue about what is actually happening. :good:

Good luck everyone! Hope your phones arrive soon!
[Galaxy S III General (US Carriers)] JayFReaZy:
Just got my e-mail and phone call!!!!; very serendipitous :D

Location is NYC btw.
[Galaxy S III General (US Carriers)] jayrod88:
Bolingbrook, IL.

-sent from my mobile device
[Galaxy S III General (US Carriers)] pdubcramp:
Great success. Might my UES location be not so far behind?
[Galaxy S III General (US Carriers)] zmore:
Yay. Finally! I was all set to cancel in just 3 more hours... :)

---------- Post added at 02:23 PM ---------- Previous post was at 02:22 PM ----------

See you there. :)

(maybe. can't leave for another hour)
[Galaxy S III General (US Carriers)] madgalaxy:
Anyone ordered via Bestbuy.com and have a shipment notification? I ordered last week, still says backordered.
[Galaxy S III General (US Carriers)] mehal88:
I called my DC area store around 11:30 and they said that they only got some sprint ones in, not at&t. they said they aren't expecting any more shipments today.
[Galaxy S III General (US Carriers)] RTBee:
Congrats! See you in the development threads :victory:
[Galaxy S III General (US Carriers)] screwhead728:
Where are the Sprint people at?!? Am I the only with Sprint waiting for BB to get me my phone? I'm only seeing AT&T and that's it.
[Galaxy S III General (US Carriers)] wgarrido:
This started as a AT&T thread.
[Galaxy S III General (US Carriers)] thehavock18:
Woot finally got my phone. Only 2 white arrived
[Galaxy S III General (US Carriers)] jbrook10:
Just called my BB to get an update on my Blue ATT and to try and get him to transfer from a different store that has em.

Guy said he heard July 1st but only for Sprint and Verizon. Still seems like no one has a clue what is going on.

EDIT: BB is saying there is no way to sell me the phones that are just sitting there before July 1st. I am really aggravated and am now asking to talk to to managers today. Not optimistic but we'll see what happens.
[Galaxy S III General (US Carriers)] pdubcramp:
Boom. Got mine too.

NYC
[Galaxy S III General (US Carriers)] tico1986:
Wow just got my email from Best Buy. Now I have to cancel my order from the att store that never shipped.
[Galaxy S III General (US Carriers)] wgarrido:
Location?

Looks like a lot of NYC BB are getting them. Now we just need some over here in the west coast.
[Galaxy S III General (US Carriers)] tico1986:
South Florida. I went to a couple stores down here in broward county and they had them just not my store. My store now has mine in. So count south fl in for their pre-orders coming in!
[Galaxy S III General (US Carriers)] wgarrido:
Just missed a call from Executive Resolution Department. She is contacting the district manager and trying to find a phone for me. ;) That is impressive.
[Galaxy S III General (US Carriers)] screwhead728:
Is this for Sprint or AT&T?
[Galaxy S III General (US Carriers)] tico1986:
AT&T and they have had the sprint ones for a while. I checked the aventura and pembroke pines stores yesterday and they had pre orders for both. My sawgrass store has had sprint ones all week but not att
[Galaxy S III General (US Carriers)] JayFReaZy:
Just got my s3! The Best Buy guy said he thinks he's more excited than I am to play with the phone as he wants one as well; and it is the first time he's seen it. The store only received 5 and they're all for pre-order. I'm LOVING this phone so far, hope you guys get yours soon!
[Galaxy S III General (US Carriers)] jbrook10:
Have her call me when she is done with you. ;) I need an Executive Resolution too!
[Galaxy S III General (US Carriers)] screwhead728:
About time! Well here it goes... I e-mailed Steven last night, some other guy responded back to my e-mail and told me he was going take care of the situation...about an hour ago, someone called me, I guess it was the District Manager, and told me about the Samsung and Apple lawsuit that they have had problems releasing phones, and apologized for the inconvenience, as soon as I hang up, the store manager from the store I pre-ordered, called me and told me the exact same thing. So I just said ok to both of them and told me I guess I have to keep on waiting... so just a few minutes ago, the guy that called me first calls me back and says "I got great news, the store manager just called me and told me they just received some big shipment and they have the phone ready for you for pick up"... I'm heading over there in a bit, by the way, I'm in Miami, and this is for Sprint. He said to ask for the store manager when I go pick up, will do.
[Galaxy S III General (US Carriers)] pnizzle20:
I had to go att store to pick up a sim card, att shipped without one. anyways it was the first time any of the employees had seen the phone, they were so amazed. i went to BB after to cancel my pre order and it was their first time seeing it to and they were going bananas.
[Galaxy S III General (US Carriers)] nc2nc2:
Finally

:laugh::laugh::laugh:

Got mine too! Guess today for a lot of us!

AT&T Pebble Blue from Best Buy Mobile in Champaign, IL!

Pre-ordered 6/19
[Galaxy S III General (US Carriers)] mattucf:
I checked online an found one an hour away. Then I called the regional manager who let me know the Kennesaw, GA store just got in a shipment. They are holding mine. They are also still giving me the "free" accessories. (or $50 giftcard per the guy yesterday). Furthermore I got the words from the faster than getting the email! Have faith people...they are coming in all over Georgia!
[Galaxy S III General (US Carriers)] moz68:
Congrats!! I am in Alpharetta! hopefully soon.
[Galaxy S III General (US Carriers)] rwc3b:
I signed up for the buyback program and the $10/month geek warranty program.

Are they worth it? Can they still buy back your phone after 3 years if it doesn't work or has cracks?

It's my first time purchasing from Best Buy in like 5 years.
[Galaxy S III General (US Carriers)] MeVirtually:
I'm in the NW Chicago 'burbs and finally emailed the contact mentioned earlier in the thread this morning after growing tired of telling myself today's the day. The real kicker was yesterday when I checked in at my BB store after seeing online my store only had white, while another area store showed they had the blue ones in and the employee I talked to said the stock system said the 2 note at the other store weren't on hold, they were available. Why could they not have been shipped to my store to fill the order? I would have driven over to the other store to check but I was worried they'd give me a reason they couldn't sell it (not released, no pre-order for this store, etc). Guess my suspicions weren't too far off. I heard back from Brian Nash on the resolution team who was working with people in the area to find a solution. If I do hear from someone, I'll mention the situation you encountered, but it's been about 3 hours since Brian said someone would contact me.
[Galaxy S III General (US Carriers)] jbrook10:
I am working with the Glenview (pre order) / Crystal Lake (has stock) stores to try and get this resolved too. Crystal lake said there was NO WAY to sell before July 1.

Thanks for your update.
[Galaxy S III General (US Carriers)] mehal88:
do they buy back phones after 3 years? i thought 2 years was the cutoff?
[Galaxy S III General (US Carriers)] LightningGA:
Left work 2 hours early, drove 30 minutes to BB. Walk in to BB all excited to get my phone. Tell them im here to pick up my preordered phone, they ask what I ordered. I say GS3 for ATT. They say sorry official release date is July 1st. I say but I preordered and got an email to pick it up. They say sorry can't sell it till Sunday. I say I just left work 2 hours early drove 30 and your telling me I can't pick up my phone. Yes sir. I asked for the manager, guy says I am the manager. I ask if he's the store manager. He says im the mobile manager. I ask for the store manager and he says he's in a meeting and I can call the 1888 number. I walk out before I decide to knock out some teeth. Go outside, calm down and go back into customer service. Ask for the store manager and am finally in the process of getting my GS3!!!

NOT sent from my preordered Blue AT&T Galaxy S III. Come on Best Buy!!
[Galaxy S III General (US Carriers)] rwc3b:
I have no idea. I was too busy eyeing the phone rather than listening to him.

Is it too late to refund the buy back?

are these extras generally a good deal?
[Galaxy S III General (US Carriers)] jbrook10:
Glad you got it worked out. If I got the email I wouldn't leave without the phone either!
[Galaxy S III General (US Carriers)] wgarrido:
If I am not mistaken the buy back is limited to 2years. I will be trading in my SGSII on the SGSIII with the buy back program. See if it pays off. I have the phone insurance on the SGSII and never used it but my friend used it a lot and its worth it if you do. No deductible like AT&T which is like $150.
[Galaxy S III General (US Carriers)] tico1986:
Well just got back from my local best buy store in south florida and got my pebble blue. I am in love and to my surprise, I get 4G LTE service down in my area!
[Galaxy S III General (US Carriers)] mehal88:
the buy back has the normal return policy... 30 days
[Galaxy S III General (US Carriers)] bmoreboy02:
Everystore has them in stock now. Every sprint target walmart and bestbuy. They just cant sell til sunday. I have a white but am gona give it to my girl and buy the blue. I go to walmart and ask for a bkue sprint S3....he opens up cabinet which is packed with galaxys by the way....grabs the blue one and we go sit down. Pulls my acct up im holdin the box in my hand and as im lookin at it i hear ohhhh i cant sell this til sunday. Its not showing up in my system lol. Wana talk about pissed!!!!!!
[Galaxy S III General (US Carriers)] Jirv311:
I would have just ran out the door with it. :D
[Galaxy S III General (US Carriers)] wgarrido:
Was it a 16GB or 32GB? Was't it only the 32GB that would start selling on the 1st? At least its only a few days away. The pain for me is not knowing a date for AT&T. Wouldn't be so bad if I had a date to look forward to.

I am still waiting for the BB District Manager to call me, sucks. The unknown waiting is killing and wearing my body out... aslkdfjlaksdfjlkasdfj;l
[Galaxy S III General (US Carriers)] mehal88:
either my store is lying to me or they dont have them in stock yet.
[Galaxy S III General (US Carriers)] bmoreboy02:
It was a sprint 16gb blue. Its a super walmart and baltimore county. I also called target but they said they had it but coukdnt sell. The walmart though omg lol. He had about 40 s3s in the sprint closet. They only have blue but thats what i want i do construction and get the phone to dirty
[Galaxy S III General (US Carriers)] airerik:
I'm getting the same thing. BB says they have a whole bunch of preorders in. FINALLY! But they can't sell it to me because SPRINT told them that they can't sell them until July 2nd. So, now they have my phone but I can't receive my pre-ordered phone. Now my hatred has gone from Samsung to Sprint. When am I ever going to get my preorder?

---------- Post added at 04:22 PM ---------- Previous post was at 04:18 PM ----------

Did anybody else noticed that BB removed the "Check Stores" option from the Sprint phones? I guess they don't want people to see that they have them in stock and cannot sell them.
[Galaxy S III General (US Carriers)] Blaze03:
called store they said no att yet only sprint! :(
[Galaxy S III General (US Carriers)] screwhead728:
Well I finally got my phone. Just like I wrote before, I wrote an e-mail to Steve, they wrote back, district manager and store manager called me and explained to me they didn't have it, about 45 mins later, the district manager called me back and stated that they just received shipment at the store and that they were going to hold the phone at the store for me today, to ask for the store manager. I showed up and asked for the manager, incredible service, he apologized for the inconvenience and said he will deduct $50. Now I'm off to enjoy my phone! Hope all you guys get it soon! By the way, I'm in Miami, FL, and I have Sprint.
[Galaxy S III General (US Carriers)] jbrook10:
Just got off the phone with BB and they informed me that they will have a manager pick up the phone (Blue ATT) on the way into work tomorrow from another store that has them in stock. I do appreciate the effort they have given today to try and resolve the issue.

Of course I can't make it down to the store by more work tomorrow so I will have to wait till Sunday/Monday to pick it up. At least I know when it is coming!
[Galaxy S III General (US Carriers)] skatin707:
So Sprint and Tmobile appear to have them.

What have you folks heard about the ATT release?
[Galaxy S III General (US Carriers)] XxAndroid:
The store I pre ordered from doesn't have them in stock so I called a store about 30 minutes away from here had one in stock and they are holding it for me to pick up tonight. :D
[Galaxy S III General (US Carriers)] markysd:
got it yesterday :good: at my local best buy..called a lot near me and they keep saying cant sell any and pre orders only..found one near me and bolted:laugh:

also ATT near me said they dont have any...got lucky :good: because i checked around and still bit hard to just walk in a store and grab one..i was in and out best buy in 10 mins:victory: loving it..cant wait for ROMS/jelly bean..
[Galaxy S III General (US Carriers)] skatin707:
Lucky you. My local store doesn't have them :(

Hopefully they will next week.
[Galaxy S III General (US Carriers)] wgarrido:
So the district manager just called me. He talked to the att rep and they have only shipped 25% of the original shipment. There was some issues so they didn't ship them all. He said that my store only had 2 pre orders and 7 are ordered but would be 7-10 days. But he would keep a look out for other stores. I told him another store in another district had some. So he us going to follow up and call me back. He was very apologetic that no one had called and someone should have. It's too bad it took a email to corporate to get some straight information. But at least they contacted me. Really impressed and earns my respect.

So let's see what he says tonight. My issue is communication, why couldn't the store tell me this.

He had called just after I got off the phone with other store. She was saying that the there isn't a launch date and they can only sale preorders. Whatever.

I hope they can do a district transfer and i can get it tomorrow. Hope for the best. The stress of anticipation is killing me and I want this to be over with.
[Galaxy S III General (US Carriers)] wgarrido:
The District manager called back and said the 2 at the other store are for preorder only. He gave my number to the store and that I could buy it the hour it gets in because I pre ordered. He also said he store should have had better communication. So more waiting but I am happy that least there is communication open now.

More waiting and following this thread to keep me busy. Maybe some Diablo 3 to keep my mind busy.
[Galaxy S III General (US Carriers)] rwc3b:
so for the $10 Best Buy Geek insurance thing....

i know there's no deductible and no limits to how many times you return the phone.

but can i exchange it for pedantic reasons like surface scratches on body or glass?

not that i'm planning to but i'd like to see how people use the insurance plan for their advantage without really abusing it
[Galaxy S III General (US Carriers)] ElKompaAndres:
relics, kingdorn

ya same here, called up 3 best buys and a few att stores and they all told me the same thing, in stock , can't sell until this sunday :eek:
[Galaxy S III General (US Carriers)] skatin707:
I guess Sunday's our next best in store bet. I'll be calling my local stores at 0900EST and reporting back. Hopefully something good happens.
[Galaxy S III General (US Carriers)] moz68:
Got my email for p/up tonight at 7:30 PB Att Alpharetta, GA
[Galaxy S III General (US Carriers)] jayrod88:
Just to clarify you do not return the phone with the bby "insurance". It is a rapid exchange replacement and you should see a replacement device arrive in about 1-4 business days. There is no deductible and it is unlimited claims (doesn't cover lost/stolen though).

In terms of the scratches question, if it hinders the devices functionality in any way then it gets replaced.

-sent from my mobile device
[Galaxy S III General (US Carriers)] KentuckyHouse:
I'd like to know the answer to this too. I baby my phones, but just in case something bad happens, it would be nice to have some piece of mind.

*edit* And jayrod answered while I was typing. Thanks!
[Galaxy S III General (US Carriers)] rwc3b:
so if i drop it and cracks the screen, then it's replaced. no questions asked?
[Galaxy S III General (US Carriers)] phantomevo77:
Correct.

Sent from my CM9 Tab 2-7"
[Galaxy S III General (US Carriers)] jayrod88:
Well we will ask what happened (for documentation purposes) but yes we will replace it without any additional charge. You even have the option of a loaner phone (although there is a $50 deposit).

-sent from my mobile device