[Galaxy S III General (US Carriers)] Gadgetz:
Alright guys, here's the story

As optimistic as I was trying to be, I had a feeling today would be the same as the 21st, "sorry, we haven't gotten them in yet but as soon as we do you'll get an email." So I went ahead and emailed Greg.Johnson@Bestbuy.com last night and he referred me to Brain.Nash@Bestbuy.com, who is on the Executive Resolution Team. Brian emailed me this morning was apologetic and asked for my customer service pin# from my preorder receipt and said he would look in to it and get back to me soon. He also said local management would likely contact me as well. I still have yet to hear back from Brian, after leaving him a voicemail and emailing him the info he asked for. :/

Around 1pm, after not getting an email from my local store I decided to call them....as feared, I got the "sorry" speech. Luckily the guy who I was speaking to wasn't an idiot and although he did try telling me he had no idea when or how many phones were coming. I let him know I was aware of the RSS system and it's capabilities and knew for a fact he could find out how many were on order and he obliged and told me 6 were inbound, but no eta. He then began looking for a phone from other stores in the area and found one in Modesto, which is about an hour and 15 minutes away from me. I asked him to call that location to confirm they had one on hand for non-preorder customers cause my goal was to have them ship it to my store. He put me on hold to make the call....when he came back on the line he said his manager wanted to talk to me.

Shawn Ray, Customer Service mgr. at the store got on the phone and I let him have it! I kept my cool, wasn't disrespectful but was stern and very clear how and why I was so frustrated and upset by the whole situation. He understood where I was coming from and dropped a bomb on me of his own....he said he had just taken delivery of 3 white GS3's, 2 were for preorders and 1 not yet spoken for and offered it to me in place of the blue one I had preordered if I wanted it. :D So after work I went in to the store and Shawn was in a meeting but they got him for me anyway and we chatted for a second and made our way over to the mobile dept. to get the work done. He stayed throughout the process and I explained more what our issues were with how this preorder process was handled by BB and offered some suggestions on how they could improve things next time around. He didn't make any excuses at all, he understood fully and was very apologetic and assured me he would take care of me. And that he did, when it came time to pay for it he told me "for all the confusion and inconvenience you've dealt with to get this thing, don't worry about it, I'll take care of it." I looked at him and said, what do you mean? He said I'll comp you for the phone, it's the least I could do to make it up to you for all the hassle.

Then the sales rep got to explaining the protection plans and all that and initially I had no intention of getting it but to show my appreciation I decided to go ahead and do so for a few months, knowing I can cancel at any time for a prorated refund depending on how much is left on the plan. So all I ended up paying was the sales tax on the phone and the protection plan cost, which after my $50 GC the Mobile dept. manager comped me when they didn't come through on the 22nd, was $119 and some change with 2yrs coverage on the protection plan. As I was leaving the store, the General Manger, Baron Ancheta happened to be there and was aware of my situation and who I was, stopped me on the way out and asked if they took care of me and apologized for what happened. As pissed off as I was with this whole situation, I was very appreciative that it was able to be resolved and commend Shawn and Baron for their excellent customer service and ultimate resolution to my problem.

But i'm still never shopping there again :cowboy: