[Galaxy S III General (US Carriers)] wdguy:
BB mobile managers in 3 stores claim the phones received were for "preorders" only. I contacted corp while trying to purchase one online from each store that had shown in stock. All three managers stated that those phones were sold. I then devulged that I was a preorder and corp eventually had them verify I was actually #1. The managers then said that was a mistake and they never received any. You cannot backpeddle that fast. I think BB did receive some and took advantage of the hold up and sold the initial phones at full retail. That is the shady business. I looked deeper and there has been many and still are pending litigations for these consumer practices. All three BB adjacent to me have adequate stock whne I visited last night. I ended up cancelling my order as I had walked into TMobile and bought two for my wife and I and another two for my daughter and husband. The BB I ordered from, an AT&T center and Tmobile are all located in the same strip and very large full retailers. BB tried to comp me with a $300 gc, which I accepted and immediately handed over to a random parent with two children. With my 4 new GS3's in hand, walked across to AT&T to pay my last bill. Since I have been a customer since back in the Bell era (over 30 yrs), they were very dissapointed when they learned the reason was BB business practices. I wrote the facts in report which they are including in their formal complaint. Corp BB has also received a draft and has files a formal complaint resolution on my behalf with a case#. Bothe reports also annotated my intention to forward the complaint to the BBB and the FTC. I provided a copy this morning during breakfast to a good associate, chief editor of our largest media.

Much transpired yesterday and may seem obtuse and I appologize. I believe I provided BB ample opportunity to avoid playing hard ball, however their actions clearly merit discretions for violations of the consumer and fair trade act, for which they happen to be consistent violators. I just want them to cease and correct wrongful practices. If interested, you may research some of the appauling circumstances from BB's past. Don't get me wrong, I was a very loyal BB customer (avg > $15k/yr in purchases) and referred scored of annual patrons. If there was only one store, I couldattribute the miscommunications to a single point, but it was several, which correlates to a potential system wide corroboration warranting investigation and disclosure. I want to know the unbiased truth behind these circumstances with accountability.

---------- Post added at 12:23 PM ---------- Previous post was at 12:08 PM ----------

Regarding the purchases, when ordering the phone online and for pickup from an available BB store for the FULL price of $699.99, I can pick it up immediately. As soon as I include an option to extend my contract, the instant pick up becomes grayed out and the status will change to preorder with unknown delivery. I confronted the manager (Chad #398 6/28/2012 16:40 PST) who had no explanation. I asked whether they were selling the phones at full price and he would not answer and would not talk anymore. I have been meticulously documenting this from the beginning. Not to cause issues for BB but it's just a habit from a by me during later review.