yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] kurtiskobain:
Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.

To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.

Icing on the cake.
[Sprint HTC EVO 4G LTE] kurtiskobain:
You are most certainly welcome...I think?
[Sprint HTC EVO 4G LTE] droiddawg:
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.

I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response. :D
[Sprint HTC EVO 4G LTE] kurtiskobain:
My only issue with this is our store tends to be rather busy, constantly. I usually work 60+ hours a week so calling on my own time is not an option. Because I'm lead, and this point in time the ONLY tech, there is no time in my work day to reach out.

An email is jot a bad idea...but my gut is telling me I would only get some scripted regurgitation in response. I suppose its worth a try.

Alas, working for sprint you might think I have some amazing contacts. Reaching out to my dm or srss has yielded no results.

In the past 5 days I have had at least a dozen people come in and cancel on one of our demo phones because they are unable to cancel their account with their own phone in their own house. Has this jot raised a red flag with corporate??
[Sprint HTC EVO 4G LTE] lookout4theyeti:
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.

The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.

You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
[Sprint HTC EVO 4G LTE] Kcarpenter:
Same here dang thing never changes since they launched it.
[Sprint HTC EVO 4G LTE] kurtiskobain:
I guess my point was I feel as if all my upper management knows about the issue, why should it be my responsibility to to get this ticket opened for our area. I suppose that's the nature of PCs experts.

However, I do care about my customers, and having seen so many cancellations in front of my own eyes, I certainly have no problem taking on the responsibility. So your saying all I need to do is call care and they can get a network ticket opened? Or should I call advanced tech support? If this ticket is opened will care be able to see it and relay this to the customers? I gotta say that's my biggest gripe
[Sprint HTC EVO 4G LTE] lookout4theyeti:
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
[Sprint HTC EVO 4G LTE] kurtiskobain:
I'm struggling to keep my csats above goal BC of these issues. Its hard to get the customer to understand its not our fault, and giving us a bad review will not help their case. As of late I have taken to not even putting people in eticket. NASC has suffered needless to say. I really appreciate your replies and advice...

Its a sad day when fellow nerds on xda are more help than corporate sprint themselves. Then again, perhaps that's a lesson I should've learned long ago.
[Sprint HTC EVO 4G LTE] lookout4theyeti:
pm me and I can help you with csat. I maintained above goal csat in s&r for over a year while I was managing an s&r store. I just recently moved to a non s&r store and got their csat from a 60% 90 day average to above 86%.
[Sprint HTC EVO 4G LTE] lookout4theyeti:
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
[Sprint HTC EVO 4G LTE] jnip:
You should reach out to your local RF or net ops team and build a relationship with them. This would help both you and them find issues and troubleshoot them (this would provide the customers with a better experience).

This is only a suggestion but hopefully you follow through with it....

Sent from my EVO
[Sprint HTC EVO 4G LTE] masterxchief:
Whoa when did this start?
[Sprint HTC EVO 4G LTE] dougm0:
Not to be a jerk but what does this thread have anything to do with the Evo?

Back on topic......

I know thr op is frustrated in this thread but if the wrong person from sprint sees this you will likely be getting your wish and looking to work at Verizon. Just some kinds thoughts from someone who has seen it all before.

In case you haven't noticed Sprint is fledgling to survive and the ones they will cut first are the ones that are not behind them 100%.

With that said I wish you the best. I know what its like to feel helpless when your really 100% behind them ans desperate to make the customer happy.
[Sprint HTC EVO 4G LTE] sgt. slaughter:
Think this thread has reached its potential here guys....OP has gotten some advice and I dont want this to turn into a Sprint sucks, or VZ vs Sprint ranting thread either...
[T-Mobile Samsung Galaxy S II SGH-T989] sk8erwitskil:
This is a clockworkmod recovery built completely from source. It has the latest cwm updates and the latest ics kernel (eMMC erase bug fixed). This should also have the hanging backup bug fixed. I havent had time to make a billion backups to test this but the few i did without the .hidenandroidprogress file worked like a charm :-) If you do get a hanging backup that is all koush's fault as i just used his latest sync to cwm.

To get adb working on this:

add these lines to "C:\Program Files (x86)\Android\android-sdk\extras\google\usb_driver\android_winusb.inf"

-add them in the section that says [Google.NTx86] and the section that says [Google.NTamd64]. just make it look like the ones that are already there but with this code:

;
; Samsung Hercules
%SingleAdbInterface% = USB_Install, USB\VID_18D1&PID_D001&REV_0231&MI_01
%CompositeAdbInterface% = USB_Install, USB\VID_18D1&PID_D001&MI_01

- then right click "my computer" and go to device manager

- you will see a driver with a yellow exclamation point...right click it and click "update driver software"

- click "browse my computer"....then click "let me pick from a list of device drivers on my computer"

- then click all devices

- click "have disk..."

- go to "C:\Program Files (x86)\Android\android-sdk\extras\google\usb_driver\android_winusb.inf"

- click to allow installation of driver

- presto
[T-Mobile Samsung Galaxy S II SGH-T989] Galactic2:
so no one tried this?
[T-Mobile Samsung Galaxy S II SGH-T989] Rushing:
Excellent.. Thank you... Now if somebody could just put the ADB together with the CWM that would be proper... thanks Man.

Can you *please* elaborate on the instructions for ADB. Just put some WinDex on it... I want my ADB back..
[T-Mobile Samsung Galaxy S II SGH-T989] e495957:
Is this your own version of the CWM included in ROM Manager? Can you make sure it's updated in ROM Manager? It sounds like this one is much better, I hope it becomes default
[T-Mobile Samsung Galaxy S II SGH-T989] sk8erwitskil:
updated to latest commits by koush
[T-Mobile Samsung Galaxy S II SGH-T989] erickwill:
Thank you very much! Your work is much appreciated! :)
[T-Mobile Samsung Galaxy S II SGH-T989] Charlie Brown:
You first lolz

Recoveries made from ics kernels scare me still :p
[T-Mobile Samsung Galaxy S II SGH-T989] mbush78:
Flashed via Odin w/o a problem here

<OSM> Enter CS for MD5..
<OSM> Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> recovery.tar.md5 is valid.
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/009> Odin v.3 engine (ID:9)..
<ID:0/009> File analysis..
<ID:0/009> SetupConnection..
<ID:0/009> Initialzation..
<ID:0/009> Get PIT for mapping..
<ID:0/009> Firmware update start..
<ID:0/009> recovery.img
<ID:0/009> NAND Write Start!!
<ID:0/009> RQT_CLOSE !!
<ID:0/009> RES OK !!
<ID:0/009> Completed..
<OSM> All threads completed. (succeed 1 / failed 0)
<ID:0/009> Removed!!

Adb works just fine as well

C:\android-sdk\platform-tools>adb devices
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
List of devices attached
43492893 recovery

C:\android-sdk\platform-tools>adb shell
~ # ls
ls
boot init sbin
cache init.qcom.lpm_boot.sh sd-ext
charger init.qcom.sh sdcard
data init.qcom.usb.sh sys
datadata init.rc system
default.prop lpm.rc tmp
dev proc ueventd.goldfish.rc
emmc res ueventd.rc
etc root
~ #

Made a backup and then restored from backup; all good
[Android Q&A, Help & Troubleshooting] jwbray73:
Ok im gonna make this short and sweet and detailed. I rooted my phone worked perfect and used several different v4.03 Then i download Bootmanager app and tried to duel boot another OS phone frozed tried booting with volume plus power it vibrated 5 times green led held solid green on the HTC screen. ive tried booting with no sd card with sd no sim and every other combo lol. Is this fixable?
[Kindle Fire Q&A, Help & Troubleshooting] Thepooch:
Are you still able to access twrp if so check under mount to make sure there is not a check in the boxes system and data if so deselect them and try again

---------- Post added at 07:44 PM ---------- Previous post was at 07:38 PM ----------

I have had this error many times its always been the case with hellfire and others that have gapps baked into the rom
[Kindle Fire Q&A, Help & Troubleshooting] Thepooch:
I can try but your in a panic and likely causing more problems give me time Im working

---------- Post added at 08:16 PM ---------- Previous post was at 07:58 PM ----------

You can use kfu to download the update.zip you can find it with all the other files in kfu after its done. You dont have to connect your kindle to do so. Then use the mount feature in twrp mount your sdcard transfer update.zip from your computer to to your card unmount do a full wipe flash update.zip go back to mount to make sure there are no checks in the boxes of system and data then reboot of course since your usb port is so loose you will need to lean it to transfer update.zip to your sdcard

---------- Post added at 08:20 PM ---------- Previous post was at 08:16 PM ----------

You dont need your apps and data your returning it

---------- Post added at 08:22 PM ---------- Previous post was at 08:20 PM ----------

If you manage to get booted to the stock rom you will want to do a factory reset before returning
[Kindle Fire Q&A, Help & Troubleshooting] Thepooch:
In case it did the same as it did with hellfire likely all will be fine I just said to look although you might be misunderstanding me a bit
[Kindle Fire Q&A, Help & Troubleshooting] Thepooch:
Just put the entire zipped update.zip on your sdcard wipe and flash if you wish I believe kfu will perform this task for you twrp should prompt and tell you its ready to flash

---------- Post added at 09:16 PM ---------- Previous post was at 08:58 PM ----------

Truthfully I dont get why you put hellfire on there in the first place all it has done is muddy the waters so far
[Galaxy S II Q&A, Help & Troubleshooting] lcaveyl:
Hello all,

Currently i am on FOXHOUND Revolver Ocelot and LPS modem.

Every 2 - 3 days if i leave the phone one without rebooting, the phone loses network (seems to have the icon of a circle with the slash across) and when i go to settings>wireless>mobile networks> i cannot get into the menu and it will just shows the message "insert Sim card to access network"

A reboot of my phone will solve this but it seems to come back after a few days. I cleaned my sim card and tried removing the micro sd card, didnt help. Checked the IMEI of the phone and it is correct too.

Not sure if this could be a potential hardware problem but not to sure what else i can try other than switch back to stock or try other custom roms.

Any help or suggestions will be appreciated.

Thank you.
[Galaxy S II Q&A, Help & Troubleshooting] lcaveyl:
Just thought i update my post so that it may help someone else.. i changed to the rom's LPQ modem by doing a reinstallation of the rom and choosing the LPQ modem and so far my phone is behaving well. After 4 days it has not lost network, so hopefully this is solved..
[Atrix 4G Android Development] Lokifish Marz:
please delete
[Atrix 4G Android Development] mafiarock93:
this will bring us full funtion of ubuntu?
[Atrix 4G Android Development] djluis48:
Interesting. Im going to try this. Thanks buddy.
[Atrix 4G Android Development] Lokifish Marz:
Define "full function". If you mean, can you upgrade to Ubuntu 12, no. If you mean, can you run Unity, no. If you mean being able to to almost everything you would do on a regular PC running Ubuntu, yes. Granted there is no support for NTFS drives or DVD burners and things of that sort but look at the software list. Short of playing Halo, it covers over 90% of what people use a computer for.

Here's a list of what I use it for;

Web browsing (posting this using webtop)

Watch movies (pretty much any flash video site works)

Watch Hulu (no app needed and am infact watching Hulu right now)

Listen to music (local or streaming)

Create and edit documents, speadsheets, powerpoint

Near Photoshop level of image editing

Edit audio files

ROM work

Chat

Torrents

Gaming (both linux games and using emulators)

Website updates and maintenance

Writing and editing scripts

What I can't do with it or haven't tried yet;

SBF flashing (haven't tried)

Working in ADB and fastboot (haven't tried)

Watch Netflix (there's an app for that)

Run a current version of Chrome or Firefox (this only has Firefox 8 right now)

Kernel compiles (make is a bit old in ubuntop)

I hope this helps.
[Atrix 4G Android Development] mafiarock93:
tks for the tips ^^
[Atrix 4G Android Development] liquidhead:
Firefox wont connect to the internet

Thanks for your hard work with this.

After installing - firefox will not connect to the internet - despite rebooting to recovery and wiping the cache

Please can you help

PS. webtop2sd does not detect my sd card either so I cant enable the other apps on my atrix

Thanks
[Atrix 4G Android Development] Lokifish Marz:
"webtop2sd is required for Atrix users because there is only 1.3MB free space otherwise"

First hit up the webtop2sd thread to figure out what's up because with it working, Ubuntop won't work.
[Atrix 4G Android Development] o-marshmallow:
Thanks for your post! It is good to see that there are WebTop developers :D

I have a question : what is the difference between your UbuntuTop and a customized webtop2sd WebTop ? (I have webtop2sd with gnome 2.0)
[Atrix 4G Android Development] liquidhead:
Still no luck!

Hi

Looks like the rom (NottachTrix4G - AIO Aroma Installer 1.3.1 [2.3.6][Blur][Multi-Lang]) was incompatible with webtop2sd

Have installed

[GB-ROM] [2.3.6] [Bell/INTL] [45.21.78] Tweaked Stock Blur With Webtop [Jun11]

webtop2sd now setup

have followed your instructions to the letter - but firefox will still not connect.

have rebooted and wiped cache too.

Now stuck!

Any help appreciated!
[Atrix 4G Android Development] troycarpenter:
I've been using webtop2sd with NottachTrix since its introduction. On the last fresh install, I had to relink busybox in the /etc/webtop2sd directory.

---------- Post added at 09:37 AM ---------- Previous post was at 09:31 AM ----------

I have the same question, and is it faster (like Gentop tries to be).

Also, do I need webtop2sd for the install, or can I install this to the internal partition first then move it with webtop2sd? Can I use my sd partition to extend certain directories to get more space (again like Gentop) instead of mirroring everything (like webtop2sd does).
[Atrix 4G Android Development] SaladOA:
Unsure as to how similar our problems are, but my Firefox stopped working after I flashed to a CM9 ROM then returned to Nottachtrix again.

Ultimately I used Atrix Fastboot Tool to erase the Webtop partition then flashed a stock webtop through CWM. Perhaps try that and then install UbunTop.
[Atrix 4G Android Development] Lokifish Marz:
Lots of questions so let me try to get everything answered.

First this is a unified base so you don't think of it as Atrix Ubuntop vs Electrify Ubuntop vs Photon Ubuntop. You have to think of it as Moto Tegra2 Ubuntop (I'm thinking I should rename it that). File for file it is the exact same as what's run on the Electrify and Photon. Advantages of a unified base are many. As long as I can get it to fit inside that 755MB cap the Atrix has, ANY tweaks or improvements made by ANYBODY in Moto Tegra2 community can be applied. Granted approval on both sides and proper credit will apply. The other advantage is that any major updates (like Ubuntu 10,11,12) that I can cram into that 755MB automatically become usable to all the Moto Tegra2 Webtop users!

The other main difference is that all the flashing and scripts to get to an unlocked webtop with synaptic and custom dock/desktop are already done. When you install OpenOffice what do you do? You launch synaptic, search for openoffice then go through and select packages. In Ubuntop, you launch synaptic, click file/read markings and select the openoffice file in the software folder. Take all the software listed in the OP, that's installed by selecting one preconfigured markings file. There are also things like over 150 config edits to Firefox alone that are permanent, a lot of moto crap has been removed.

To compared to what you probably have setup, Ubuntop will get you there far faster and with less time in terminal. In short, far more average user friendly. User friendly has been my goal since Ubuntop launched back in September of last year because Moto really screwed up what could have been an amazing product. Read this and you will understand my motives behind this.

Ubuntop was deved on that very ROM. I do have a fix so I'm going to amend the install method for the Atrix in the OP. The install method should now be;

Flash Univ_Ubuntop_v1.0.0.zip via CWM

Reboot

*Atrix Users-Run webtop2sd

Launch Webtop+

Reboot into recovery and flash menupatch.zip

Relaunch Webtop+ and enjoy!

Right now I'm trying to get everybody on the same webtop base (WT-1.2.0-180) for the reason stated above. It does have a number of improvements over stock but has yet to be fully optimized. As nice as Gentop2 is, it's far larger than Ubuntop and has files spread all over the phone and SDCard. Try this and tell me how it goes;

Ignore any CWM backups you may have

Ignore your computer

Perform a factory reset (or format preinstall when ROM flashing)

Try to launch Gentop2

Try the same with Ubuntop (all that's needed is webtop2sd and the menupatch.zip to get you up and running again)

So Ubuntop's other main advantages are survivability after factory reset and install/distribution method.

(I have offered to make Gentop2 flashable and even provided a template.zip but have not heard back. I may make it flashable and simply give him the file. Yes I give dev work away, a lot actually.)

If you want to play with splitting up Ubuntop feel free but I have not done so for the reasons stated above.
[Atrix 4G Android Development] Lokifish Marz:
I hope you guys are submitting this to portal because if THIS can make it the is no reason why Ubuntop can't.
[Atrix 4G Android Development] ToonShadow:
Would we need to delete webtop2sd if we already have it installed or can we just flash and boot into webtop?
[Atrix 4G Android Development] Lokifish Marz:
Open webtop2sd and go to the "execute" tab and click uninstall.

Unmount your sdcard and format it.

Reboot the phone and launch webtop2sd and treat it as if you had never run it before.
[Atrix 4G Android Development] Lokifish Marz:
How to set up Pidgin for GTalk and mastashake57's Webtop Exchange email (untested) added to the OP
[Atrix 4G Android Development] Ollonk:
I'm tempted to try this, but I have one major motivation in trying it.

Will it run a modern version of Chromium? My current webtop setup has an unbearably slow Firefox and due to a few outdated packages required to get webtop to boot, the newest version of Chromium that I can install from synaptic or otherwise without breaking my webtop is version 4. It crashes constantly, but it's still considerably faster than Firefox, despite the crashes.

What's the latest version of Chromium that Ubuntop can run on the Atrix?
[Atrix 4G Android Development] Lokifish Marz:
Define "unbearably slow". If you can give me some raw data it would be a big help.

I need to know Kernel/ROM (any additional settings,changes), addresses of test webpages, webpage load time, sunspider bench and so on. I will then duplicate your tests and post results.

The supported Chrome version is going to be the same.

Also if it helps. On the Photon running Joker/Imperium at 1.2GHz running Photon UbunTop v1.2, page loads and sunspider scores were about the same as the Dell mini 10 Z530 1.6GHz running firefox/safari/chrome. Testing was done back in Feb/Mar 2012. To be honest, the Dell mini 10 and similarly spec'd netbooks are a good indicator as to performance in many areas. Considering that Moto used a generic Ubuntu Jaunty ARM base from 2009, I'm surprised it performs as well as it does.
[Atrix 4G Android Development] aggrogade:
Files

Where are the download files, i dont see them on the site
[Atrix 4G Android Development] totti123456:
i run the command in readme file ... resize2fs etc etc... and i get an error "block busy , couldn't find dev block or something".... when i flash menupatch.zip i don't see any changes, dock is missing.

thanks in advance
[Atrix 4G Android Development] Lokifish Marz:
I knew I missed something. SKIP the resize2fs

When are you flashing the menupatch? It needs to be done AFTER webtop2sd

(I'll update the read me and attach it to the OP as this doesn't warrant a build change)

The attached images are in order from left to right and show how to download the file.
[Atrix 4G Android Development] totti123456:
after i run webtop2sd --- reboot ---enter webtop --- reboot to recovery ---- flash menupatch.zip ---- enter webtop....

i will try to run webtop2sd --- reboot to recovery --- flash menupatch.zip --- enter webtop

i will post again with the results
[Atrix 4G Android Development] sxg75:
Just to make sure I understood (currently having Gentop installed on top Nottach Rom) so this is what I will have to do:

- format/wipe my gentop ext3-partition

- Flash plain stock 236webtop.zip via recovery (restores standard webtop)

- Reboot

- Flash UbunTop via recovery

- Reboot

- Install and run webtop2sd *)

- Launch Webtop+ first time

- Reboot into recovery and flash menupatch.zip

- Relaunch Webtop+

*) This simply means that ubuntop gets transferred to sd partition and the moved webtop gets linked as the new standard webtop environment. :cool:
[Atrix 4G Android Development] Lokifish Marz:
It's flash ubuntop, run webtop2sd. launch ubuntop, flash menupatch, enter ubuntop

Looks right. I've been able to get it to work without the Launch Webtop+ first time step but not consistently.