[Xperia Play Themes and Apps] ozzmanj1:
DO NOT BUY THE SPIDERMAN GAME FROM GOOGLE PLAY STORE WEBSITE, YOU WILL LOSE YOUR $$$$ & A GAME!![/QUOTE]

Just wanted everyone to see this. (my email messages between GL)

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From GL after my initial email, the rest follows in order.

Hello,

Thanks for your email. I regret to tell you that we cannot give you a refund for an application purchased from Android Market Place but we can help you to solve the problem you may have with it.

You have 15 minutes from the time of download to return an application purchased through Android Market for a full refund. You may only return a given application once; if you subsequently purchase the same app again, you may not return it a second time.

How to return an app:

1.Launch Android Market on your phone

2.Select Menu > My apps page

3.select the application you'd like to return.

4.Press "Uninstall and Refund"

Applications that are eligible for return are marked with a 'Uninstall & Refund' button. After the 15 minute return period has expired, all sales are final.

Note: after 15 minutes the Refund option will not be available and all sales will be final

After 15 minutes, selecting the "Uninstall" button will simply remove the application from your device.

Please kindly provide us with the following details so we could help you and solve the problem as soon as possible:

- Game version (please go to Settings>Applications>Manage Applications);

- Please provide us with receipt or Google Transaction ID;

- Model of your phone (to see the exact model, please remove your battery);

- Android version (please go to Settings>About phone>Software information);

- Your complete mobile phone number with country code;

- Your country and mobile service provider;

Thank you for your time and look forward to hearing from you soon.

Kind regards,

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Alyona Latysheva

Customer Care Agent

http://www.gameloft.com/

My Reply:

Hello,

The problem was that I bought it from the android market website where it stated it was compatible with my phone. Of course though it never downloaded. Then when I found the game on my phone from the market it had it as listed as not compatible. In my opinion what you have done is considered stealing and I will file a dispute through my bank. I fail to understand why you simply cannot give a refund. Not only that but I have read dozens of posts on various forums of the same thing happening. I feel your business practices need some serious reworking. I promise I will never buy one of your games again, ever. And will let everyone I know what has happend to me in hopes that they will not have a similar issue. I made a purchase of $6.99 to your company for a game. But then to find that not only am I out my $6.99 but also a game. Would you not yourself be upset to find you have lost money and have nothing to show for it? I am simply surprised why your company can be fine with this on a moral issue, unless Gameloft simply has no morals and clearly just does not care. Perhaps I am considered just one customer in a sea of customers. Either way it does not matter. You have stolen my money and I am sure many others in similar fashion. I will file a dispute with my bank and I will notify Google of this situation. Again this is clearly stealing and completely ridiculous that you are unable to provide a refund. I am done with this email, and done with buying from your company. Stop stealing peoples money and become an honest company with morals because clearly this company has none.

GL Reply:

Hello,

Please accept our sincere apologies for the caused inconveniences.

We would like to inform you that we have issued the refund to the source of payment for you as a one time exception.

Thank you for choosing our services.

Please do not hesitate to contact us if you have any questions or troubles.

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2 Lessons to this.

1. I shouldnt have to threaten them for a refund.

2. It shouldnt have to be "a one time exception" for a refund in this scenerio.

GL is totally stupid, and are nothing but dishonest, liars, and crooks.