[HTC One S] stylus1828:
Hi guys,

I had another chat with a HTC employee about 5 minutes ago and I must say this company really sucks big time.

I'll try to post the whole conversation bellow!

Customer ChatChat Transcript

Please wait until an agent is available to assist ...

You have been connected to Gabriela.

Gabriela: Hello.

Customer: Hello

Client: I talked on September 19th with one of your colleagues

Client: site for updates. htc one version to 1.7 GHz S3 processor

Client: the android 4.0.4 and sense 4.1

Gabriela: Can you please give us your full name, your email address, a phone number where we can contact you and your phone's IMEI? You can get this code by typing * # 06 # on your phone.

Client: IMEI

Client Name:

Client:

Gabriela: Can you give me a contact number?

Customer:

Gabriela: Thank you.

Gabriela: Say, how can I help?

Customer: I wanted to know when it launches update to Android 4.0.4 and Sense 4.1 pt. htc s one variant of the 1.7 ghz processor s3

Client: because your colleague told me that within one to two weeks users will receive this update for the s3

Client:

Gabriela: Two seconds to check.

Customer: ok, I'm waiting!

Gabriela: Unfortunately, we have no information when this update will be made in the application.

Customer: Well, your colleague "Romeo" had another opinion

Client: one knows one another, another ... or what? Lying to customers?

Gabriela: Yes, soon expected that we can use, but do not know a specific date.

Gabriela: we don't lyi to custumers but we can't confirm a fixed date.

Gabriela: Please be patient and check every day for updates.

Gabriela: There are many factors that influence the receipt upgrade.

Gabriela: Country of destination, type of phone, etc..

Gabriela: Please check your phone settings "Settings" - "About phone" - "Software update".

Client: You have my conversation with fellow "Romeo" on September 19?

Gabriela: I would like but I also recommend you try a little trick to update. Please change the settings of the date / time on your phone so that it is the year before. Perform this modification that the phone is opened and used. Instead of 2012 you can choose 2013.

This feature should activate automatically receive notifications about update existing versions, which means that whenever you receive notice of the existence of a new update, you can simply accept and install the update.

Another option would be to type on your phone * # * # 682 # * # * without pressing "Call". This option forces the server to somehow detect an update.

But please note that this update is received OTA (Over The Air) to the server which means it can not be controlled receipt and differ from one country to another, from one phone model to another.

Gabriela: , unfortunately not found in the database.

Client: Should I send the coversation?

Gabriela: Please.

Customer: Please wait until an agent is available to assist ...

You have been connected to Romeo.

Customer: Hello

Romeo: Hello.

Customer: I have a HTC ONE S bought from orange

Client: S3 processor version of course

Customer: and I want to know when HTC is going to launch something for updates. this phone

Client: because for. One processor's S S4

Client: ICS 4.0.4 has already been released and HTC Sense 4.1

Romeo: Can you please give us your full name, your email address, a phone number where we can contact you and your phone's IMEI? You can get this code by typing * # 06 # on your phone.

Client:

Client Name:

Client:

Romeo: I wish to inform you that this update has been released for phones manufactured in Asia.

Romeo: For mobile manufactured for Europe this update has not been released yet, expect this over the next 1-2 sapta

Client: Client: So understand that S3 processor phones will receive the update to ICS 4.0.4 and HTC Sense 4.1 in the next 2 weeks

Client:?

Client:?

Romeo: No matter the type of processor.

Romeo: Your phone is a phone manufactured for Europe and this update will be available as I said.

Client: I understand

Client: When I update or wait

Romeo: Perfect.

Client: Romeo: We can help with further information?

Customer: No thanks

Customer: Thank you for. and for your time. information!

Client: Self and a good day!

Romeo: You're welcome.

Romeo: also your goodbye.

Gabriela: Mr. , was released this update for mobile for Asiei.Pentru Europe we do not have information.

Gabriela: Your phone is made for Europe.

Customer: Well update for. HTC already has one there with s4 update in august for

Client: Europe

Client: Mr. Romeo said that no matter the type of processor

Client: http://www.phonearena.com/news/HTC-One-S-update-to-Android-4.0.4-hits-Europe_id33593

Client:

Gabriela: Yes, hopefully as soon as it is put into use, but still do not have a fixed date, unfortunately.

Customer: So eventually update is available for. Europe

Client: no?

Client: I am totally disappointed with the services you offer

Customer: I'm sorry I bought another phone from HTC

Client: HTC Sensation had problems

Client: with dust

Customer: and I said I do not ever buy a HTC

Customer: but I could not help myself

Customer: and I'm sorry

Client: that I fooled with HTC One S S3

Customer: I can say that I got when I purchased impaled

Client: Because I S3 processor version

Client: that no one knows anything

Client: you should be ashamed to resort to such tactics just to sell your products

Client: same phone with an old hardware

Client: at the same price

Gabriela: We apologize for any inconvenience caused, we support center, located in northern Africa, have no contact with purchasing centers.

Client: Yeah ...

Client: you washed our hands

Client: and that's it

Client: after you sold the product

Customer: thank you for. your time

Client: a good day!

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Sorry for the english... I used google translate!