yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] netsyd:
Yes. The thin white trim around the glass.

No. Not on either phone I've had this happen to.
[AT&T Samsung Galaxy Note I717] welchertc:
No, he has a point. If the OP had responded in the thread that was already started, it would be brought to the top of the list, and it would have the same traffic, without creating a useless thread and cluttering up our forums. Especially when he knew there was another thread.
[AT&T Samsung Galaxy Note I717] Justinfedor:
My phone has never been dropped or put in a dock. If u look at the phone the crack is between the top of the glass and the silver trim. You will see white trim and thats where mine are
[AT&T Samsung Galaxy Note I717] Justinfedor:
Its kinda hard to see in the pic but theres one. Top of glass between speaker and sensor
[AT&T Samsung Galaxy Note I717] appdroid:
I have one on back cover which I have noticed it being there since first week. Tried to take pic of back cover but so thin I can't even get my camera to see it. Well it does not bother me so its all good.!
[AT&T Samsung Galaxy Note I717] gamefreakgcb:
Just saw the same crack on mine. Sucks.
[AT&T Samsung Galaxy Note I717] flintdragon:
are you guys sitting down with the phone in your pocket? If it is a little tight, maybe the frame is flexing a bit. I've started taking my phone out of my pocket when I sit down.
[AT&T Samsung Galaxy Note I717] netsyd:
Nope. I get the concept that 175 lbs of me is too much for super thin glass to support.
[AT&T Samsung Galaxy Note I717] borijess:
Mine is on the same spot.

Sent from the TermiNOTEr! ;)
[AT&T Samsung Galaxy Note I717] Justinfedor:
Mine is hardly ever in my pocket. I usually carry it around in my hand. Im too cautious with my phone. Never even been tossed....not even on a bed or couch. Always sit it down gentle
[AT&T Samsung Galaxy Note I717] moto749:
Yup same here. Exact same spot...
[AT&T Samsung Galaxy Note I717] tulow:
mine has 2 months i sit with it in my FRONT pocket so far no hairline cracks,

i have dropped it....the again its black maybe i need more light lol
[AT&T Samsung Galaxy Note I717] wish777:
You guys got me all paranoid ...lmao.. am looking all over my phone now.. I hate you.. lol :p
[AT&T Samsung Galaxy Note I717] Justinfedor:
I seen it on the dark one. Really hard to see. I pointed it out to a friend and now they cant stop staring at it lol
[AT&T Samsung Galaxy Note I717] SteveSlimer:
I noticed two today, one next to the upper right corner and one next to the volume down button.

What is the exchange experience like? Do I just walk into an att store and say give me a new one?
[AT&T Samsung Galaxy Note I717] ladyhaylin:
Ive had my phone since the day it came out and i have not had an issues as of yet.

---------- Post added at 01:14 PM ---------- Previous post was at 01:06 PM ----------

LOL i just did the same thing!
[AT&T Samsung Galaxy Note I717] netsyd:
That really depends on the store and the manager of the store. Some stores understand that you aren't abusing the phone and this is a defect (which it is), others basically just call it damage and won't help you at all despite the fact that there's no signs of abuse.
[AT&T Samsung Galaxy Note I717] SteveSlimer:
Went to 2 stores during lunch and they called it damage and wouldn't touch it. Chatted with a rep from Samsung and they told me to call the Galaxy S Technical support. Called technical support and they told me that I would have to send my phone in for evaluation (which I can't be without). Technical Support told me that a replacement may be available from my provider (AT&T).

I have made the full round robin. I'll try to go to a store or two in the suburbs to see if they can help.
[AT&T Samsung Galaxy Note I717] jietzer:
I have 2 small cracks too top and right side. Sucks cause they will never own up to it being on there side had the same issue with the htc evo tons and tons complained but never anything ever happens.
[AT&T Samsung Galaxy Note I717] Froid:
Woke up this morning and had a crack under the mic port. Was not there last night. Time to harass Samsung. Break yo self fool!:D

Edit: just found another one right next to it. There's a bunch of stress fractures. Not good. One thing I noticed is, I was on the phone with Samsung last night(of all people) and the phone was actually hot. Probably cracked when it cooled down. Total BS.
[AT&T Samsung Galaxy Note I717] borijess:
Let us know what Samsung says.

Sent from the TermiNOTEr! ;)
[AT&T Samsung Galaxy Note I717] Froid:
Heading to Att now. Will try them 1st. Let ya know what happens.
[AT&T Samsung Galaxy Note I717] Aenima462:
No cracks on my black note. And I've had my phone smacked out of my hand onto concrete. This a really odd issue
[AT&T Samsung Galaxy Note I717] Froid:
Rep told me to suck it(not in so many words). Next step Sammy, then Att corporate. Ain't giving up til I get a free something:D
[AT&T Samsung Galaxy Note I717] Justinfedor:
Let me know how that goes so i can do the same
[AT&T Samsung Galaxy Note I717] Froid:
Will do
[AT&T Samsung Galaxy Note I717] p38fln:
Mine is also cracked in exactly the same spot but much more noticably - makes you wonder if that's where some part of the molding machine touches it during production
[AT&T Samsung Galaxy Note I717] Justinfedor:
Mine is more noticable now. Crack opened up more. Wtf!!
[AT&T Samsung Galaxy Note I717] Froid:
Sammy replacing. Gonna send me the new one with a prepaid return box.:D
[AT&T Samsung Galaxy Note I717] Justinfedor:
How did u do that. They always tell me to send mine in and they will fix it. What did u tell them
[AT&T Samsung Galaxy Note I717] Froid:
I abosulutely refused and they kept bouncing me up the ladder. I made it to the presidents office(so they said). I told the guy that I couldn't be without my phone and I wanted compensation for the crack. I said I'd take any form of electronics that was worth the same, but I was keeping my phone(shoot for the sky). 1st offer was send a loaner and I would send mine in for repair. Said no way, all my business contact are on my phone and I want it replaced, not fixed. Then he said I'll see if I can get you a new one, but you have to send yours in 1st. I said no and I wanted a new Note and I was keeping mine. He then offered me a brand new Note and agreed to send it to me 1st so I could transfer all my stuff. He took my word for it. Didn't even have to prove it was cracked. Btw, I told him I was really frustrated numerous amounts of times. It did take about an hour of phone time and I was frustrated. Don't take no for an answer. They can do whatever they want. Good luck

Edit:Btw, it seems to be a heating and cooling issue causing the cracks. Not verified, but I brought it up and he agreed with me.
[AT&T Samsung Galaxy Note I717] Justinfedor:
Sweet imma do it
[AT&T Samsung Galaxy Note I717] holycow1:
what's the phone number you called?

this crack is driving me nuts!
[AT&T Samsung Galaxy Note I717] Froid:
Just 1888SAMSUNG. Got transferred up the ladder. They don't wanna transfer. Gotta be persistent.
[AT&T Samsung Galaxy Note I717] netsyd:
Have a second cracked started today up by the headphone jack. I never use headphones...
[AT&T Samsung Galaxy Note I717] Justinfedor:
Thats where mines at. Never plugged them in either.
[AT&T Samsung Galaxy Note I717] 00mred00:
Now months after the original post..mine has it's first crack that just showed up today...top right near the edge

bummer. calling att warranty about a replacement tomorrow

---------- Post added at 10:43 PM ---------- Previous post was at 09:58 PM ----------

18008011101

replacement is on the way :)

and they gave a $10 credit for the fee I will have to pay Samsung to send a replacement back cover (not clipping in all the way)
[AT&T Samsung Galaxy Note I717] falcon9du5w0:
Wow thats exactly where the crack is on mine too there is definitely something wrong with the bezel design.
[AT&T Samsung Galaxy Note I717] 00mred00:
BUMMER...new one has no cracks..but is plagued with the nasty black splotchy screen issue and a corrupt internal sd card
[AT&T Samsung Galaxy Note I717] :
I had this same issue. Actually two cracks, one at the headphone jack and the other at the volume rocker.

I called AT&T and they said the warranty would not be honored because they claimed it was physical damage. I called Samsung and they honored the warranty and are sending me a prepaid box to ship it in for repair.

So the only thing I need to do is find a phone I can use for a few days while its being sent out for repair..

Call 1-800-SAMSUNG if you want to go this route
[AT&T Samsung Galaxy Note I717] Froid:
Should've either told em to send you a loaner or a new phone and then you'd send yours in. They'll do either way if you push a bit.
[AT&T Samsung Galaxy Note I717] :
​

Yeah, I didn't think of asking. I have a friend who said he would loan me an old phone for a couple of days. Might be nice to be detached from my Note for a couple of days so I can enjoy the ....

who am I kidding.
[AT&T Samsung Galaxy Note I717] Froid:
Lol..
[AT&T Samsung Galaxy Note I717] netsyd:
Sent mine in today. Turn around time quoted was about 20 days. They emailed me a FedEX 2-day shipping label, I boxed up the phone and sent it in. Now to sit back and wait for them to repair it.
[AT&T Samsung Galaxy Note I717] Sheon849:
same here mine is cracking to and its damn annoying have not dropped my phone at all
[AT&T Samsung Galaxy Note I717] nge2015:
Will I be able to call AT&T and take the phone to one of their local service center? So I don't have to wait that long?
[AT&T Samsung Galaxy Note I717] SteveSlimer:
They wouldn't accept it at the one I went to. They'll tell you it's considered damage.
[AT&T Samsung Galaxy Note I717] netsyd:
Inside of 30 days you could have. But I think AT&T got wise to the defect over the past few months and decided to let Samsung deal with it.

Long story short - AT&T has your money. They don't care that phone is defective, they'll blame you so they can just pass the buck back to Samsung.
[AT&T Samsung Galaxy Note I717] Theoriginalgiga:
ok I know there was a whole thread on it, but are the cracks just the white ones like the other thread or anyone with a black getting cracks too?
[AT&T Samsung Galaxy Note I717] 00mred00:
I had no issues getting mine replaced. They said physical damage. I said no it isn't. They shipped a new one, it had blobs on screen, they sent another, which also had blobs. Just received a replacement for that one (brand new one this time) no blobs, no cracks

Gave it to my wife for here bday
[AT&T Samsung Galaxy Note I717] borijess:
U called Samsung? What did u telll them to get u r replacement. Are the replacements new?

Sent from the TermiNOTEr! ;)
[AT&T Samsung Galaxy Note I717] 00mred00:
I have the att coverage. Just called them up at the warranty repair number directly. The first two were refurbs...third was two

Was just cool with them and straight up...known defect blah blah blah
[AT&T Samsung Galaxy Note I717] Justinfedor:
Just spoke to samsung and was transferred to a closed center when i asked to speak with a manager. Called back and they said no manager is available and i have to call back monday. They say the cracks are not a defect but are physical damage on our part. They gave me an email address so im gonna send emails every hour till someone contacs me. Here is the email president@sta.samsung.com.
[AT&T Samsung Galaxy Note I717] Froid:
That's BS dude. All depends on who you talk to I guess.
[AT&T Samsung Galaxy Note I717] Justinfedor:
Wouldnt even give me a manager. Kept transferring me to the richmond texas site thats closed on weekends
[AT&T Samsung Galaxy Note I717] Kraize:
Man. I was perfectly fine for the longest time. I've had my Note since February, and I've kept looking for hairline cracks since then and I finally found one today by the volume rocker ): It's depressing now that I know it's there. Gotta call Samsung about this and see if I can get it replaced.
[AT&T Samsung Galaxy Note I717] Justinfedor:
Have fun with that one. Make sure you call on a weekday or theyll transfer you to a closed center
[AT&T Samsung Galaxy Note I717] 00mred00:
same issue appears to be hitting the s3 now too
[AT&T Samsung Galaxy Note I717] Kflan22:
I'll do ya one better these a holes replaced my phone and the bezel is disconnected from the phone lol

This public service announcement brought to you by my SAMSUNG GNOTE I7I7 rocking ★The Collectives★ AOCP CP1

My thread of awesomeness(also my first thread):

http://xdaforums.com/showthread.php?p=29570977
[AT&T Samsung Galaxy Note I717] Justinfedor:
Got an email from samsung. Will repair free of charge.
[AT&T Samsung Galaxy Note I717] borijess:
You just emailed them and they responded?

Sent from the TermiNOTEr! ;)
[AT&T Samsung Galaxy Note I717] Justinfedor:
Flipped on some agents till i got the email and nicely emailed them my problem. Im emailing them back to see if there is another route since i dont have a spare phone. Maybe send me a loaner or just replace with the blue one
[AT&T Samsung Galaxy Note I717] ladyhaylin:
I found a fricken crack today had mine since February!!! Ugh ugh ugh!!!

Samsung is giving me the run around. calling att next!
[AT&T Samsung Galaxy Note I717] ladyhaylin:
Fed fed fed up
[AT&T Samsung Galaxy Note I717] netsyd:
Phone got to Samsung yesterday - 7th. They acknowledged receipt of the device today - 8th. Scheduled repair date is August 15th. So I guess it's just going to sit on a fracking shelf for the next 7 days and collect some Texas dust... because the tech who unboxed it and inspected it is somehow incapable of determining that the damned thing is cracked due to their shoddy plastics. Customer service be damned ...
[AT&T Samsung Galaxy Note I717] Justinfedor:
Just email them. Thats what i did. Samsung will give you the run a round but if you email them they will fix it for free. Email from the president is above
[AT&T Samsung Galaxy Note I717] shigga:
So I ended up emailing the president last night and got a response this morning to send in for a free repair too. Do I need to flash back to stock rom since this isn't a software related issue or just leave it on cm9?
[AT&T Samsung Galaxy Note I717] Justinfedor:
I doubt u would have to. Mines not rooted yet. I dont think they will have to get in your phone but maybe have to power on
[AT&T Samsung Galaxy Note I717] nimdivino:
That's exactly where my crack is....

I never dropped my phone.. Kinda pisses me off every time I look at it..
[AT&T Samsung Galaxy Note I717] Justinfedor:
If u look really closely at the lip you will see its very wavey. Its not straight. The phone also flexes way to much.
[AT&T Samsung Galaxy Note I717] shigga:
Anyone get their phone back from Samsung? I just sent mine out Monday just curious what turn around time was and did you get back your original note back or a new one.
[AT&T Samsung Galaxy Note I717] Justinfedor:
Didnt send mine yet. Dont have a spare
[AT&T Samsung Galaxy Note I717] nge2015:
just wondering if you get the email from samsung said they will fix it and I take that email to at&t will they honor it and won't consider it physical damage since Samsung agree is a defect and willing to fix it??
[AT&T Samsung Galaxy Note I717] cgibsong002:
Ok.. I bought mine back in march. Had one crack within a few weeks of getting it. Didn't really care too much as its hardly noticeable.

Ok well now its august. I have 4 cracks. 4. This is a freaking joke. 3 down the left side, one on top. They just keep randomly showing up every once in a while. I also highly doubt I'll be able to get anything replaced since I have unfortunately dropped the phone with some damage to a corner. And no, no additional cracks showed up from dropping the phone. This isn't an issue related to dropping or abuse. I wouldn't be too surprised if this issue is arising from humidity changes.

edit: wow. i can see a 5th crack forming. my phone is going to fall apart before i'm done using it.
[AT&T Samsung Galaxy Note I717] Justinfedor:
Samsung never SAID it was a defect. They said they will fix the issue. Thats it. Att most likely wont honor it.
[AT&T Samsung Galaxy Note I717] ladyhaylin:
Another f**king crack!!!!! Ugh ugh ugh I'm gonna have to us an iPhone tomorrow as I send my galaxy note back to Samsung :(

sent from in the closet
[AT&T Samsung Galaxy Note I717] Justinfedor:
So did u already send it in and it cracked again?
[AT&T Samsung Galaxy Note I717] ladyhaylin:
yup. and it been a case since i got it back it has to be the rapid heating and cooling
[AT&T Samsung Galaxy Note I717] Clark Joseph Kent:
Might have a case of hair line cracks also...idk, just a flesh wound...i`m good.

View attachment 1286836

Sent from my GNote using Forum Runner, on Black ★.
[AT&T Samsung Galaxy Note I717] shigga:
Just got mine back today too. Now I'm getting nervous to use it again seeing how your getting new cracks. Is this predominantly happening on white notes?
[AT&T Samsung Galaxy Note I717] ladyhaylin:
GO TO THE CLOSET! TIME OUT

---------- Post added at 11:07 PM ---------- Previous post was at 11:03 PM ----------

Ive only seen it with white

Work switched mine out tonight
[AT&T Samsung Galaxy Note I717] Clark Joseph Kent:
"Yes Ma'am Sorry"...as bigjoe walks away head hanging...hands in pockets mumbling...sorry, then runs saying "no I`m not!"

Sent from my GNote using Forum Runner, on Black ★.
[AT&T Samsung Galaxy Note I717] ladyhaylin:
Sorry ladies and gents bigjoe is now in timeout until farther notice >;)
[AT&T Samsung Galaxy Note I717] Learic:
Now that the Note2 is approaching its official release, I'm trying to decide on which one to get! Has the hairline cracks been more prevalent on the white version due to some process in the production of the plastic or does it plague all versions? I noticed the white Note that I currently have has hairline cracks around the bezel and since I haven't dropped the phone during the time since its release, I'm a little nervous about spending the "Full Price" to get the Note2 if the problems are found to be a production issue that is being covered up. If the black version just conceals it better but it suffers the same problems, I might go for that instead since the parts seem to be easier to get to replace the outer shell if needed..
[AT&T Samsung Galaxy Note I717] Froid:
I believe its the white only. Samsung replaced mine and the new one cracked within a month. I don't think the Note 2 has the same bezel, but I could be wrong.

Gubment Cheeze
[AT&T Samsung Galaxy Note I717] Justinfedor:
I just picked up the S3 and love it. Hopefully the bezel on note 2 is same as s3. Still rocking the note as my sidekick
[AT&T Samsung Galaxy Note I717] MrEous:
I have this issue on my Note as well as a weird darker blob in the very center of the screen...an oval shape about 1.5cm long and 1cm high.

Sent an email to the 'president' for possible Samsung help.

Also noticed, the back cover is now a yellowish off-white color. Most likely from the same heat that caused the stress fractures around the bezel.
[AT&T Samsung Galaxy Note I717] Bataga:
Found one on the lip near the volume keys. Never dropped and always in the ballistic case. Off to best buy for a black tie replacement :)
[AT&T Samsung Galaxy Note I717] madman604:
Just got my first crack. Top of phone near headphone jack. Poop.

Sent from a phone that's Note-worthy, via XDA Premium HD app.
[AT&T Samsung Galaxy Note I717] baudilus:
I've got two, one on the top and one on the bottom.

I think it has to do with the bezel being made to look ceramic, coupled with the size of the phone. I know it probably gets a bit torqued at times in my pocket, so that's probably where they come from.

I've decided to ignore it and it doesn't affect my usage, and I will probably upgrade within the next 2-12 months and the phone will either be sold or given to a family member.
[AT&T Samsung Galaxy Note I717] :
I sent mine to Samsung to repair the bezel cracks and haven't even had my phone back for a month and I already have a new bezel crack. Not to mention that after they sent it back, the battery cover doesn't snap in correctly on the power button side.

They want to repair it again. I am getting pretty ****ing pissed here. I am so tired of the person on the phone at Samsung saying "This is the first time I have ever hear about" or asking me if its been dropped or making the suggestion that its my case.

Don't know what to do now. I want a black Note replacement.
[AT&T Samsung Galaxy Note I717] Coffinfeeder:
I have a total of 6 in various spots. Is it really that big of a deal to you guys? It doesn't bother me too much.. and I bought my note off contract.
[AT&T Samsung Galaxy Note I717] deeken:
I'm with you man. I've got a bunch too. I barely notice it and it does not look bad at all. Yeah its a slight design flaw but its so miniscule that I can't bring myself to complain about it. As long as my phone does not have any screen cracks, dents or scratches I'm fine with it.
[AT&T Samsung Galaxy Note I717] atn_chargers:
That reminds me. I need to stop the habit of leaving my phone on my bed when I go to sleep. I always wake up freaking out, worrying that I might have accidentally knocked it on the floor. This gives me a heart attack.

---------- Post added at 10:21 AM ---------- Previous post was at 10:20 AM ----------

Do you guys have a case on your note? My case covers up and protects the white trim on my note.
[AT&T Samsung Galaxy Note I717] borijess:
I have had a case on my phone since I got it. Never dropped my phone either. It still developed a crack next to headphone jack.

Sent from the TermiNOTEr! ;)
[AT&T Samsung Galaxy Note I717] atn_chargers:
Hmmm... I wonder what's causing the cracks. The only thing I can think of is that the phone was under stress of some sort. Perhaps you might have damaged it from switching case to case. That could cause stress to the trim.
[AT&T Samsung Galaxy Note I717] SteveSlimer:
Mine showed up after the phone got very hot from me using it for a long period of time. I suspect the screen and lte heated it up and the cooling caused the cracks.
[AT&T Samsung Galaxy Note I717] atn_chargers:
Your phone gets that hot? O_o
[AT&T Samsung Galaxy Note I717] :
So after many phone calls, I finally decided to send an email to:

President@sta.samsung.com

I explained the situation as best I could, again, and even provided links to three different XDA threads concerning these hairline bezel cracks, including this one.

The first response I got back said that I should send it in for repair. I persisted and replied stating that I already had it repaired for this issue once and it happened again and its likely to happen again if I send it in for repair once more.

I then said I wasn't trying to scam anyone and all I wanted was for them to take my white phone back and send me a black one because they don't seem to have this problem.

Request granted!

They are going to send me a box to send this one back and them they will send me a new black phone. They did want me to send the original charger and battery, neither of which I have anymore, but I don't think that is a showstopper.
[AT&T Samsung Galaxy Note I717] atn_chargers:
White > Black but oh well. Hope you have better luck with the black.
[AT&T Samsung Galaxy Note I717] :
I agree. That's why I bought the white. But I haven't seen anyone complaining about the bezel cracks on the black version.
[AT&T Samsung Galaxy Note I717] :
Interestingly, it would appear that the Note 2 doesn't have the bezel based on pictures I have seen.
[AT&T Samsung Galaxy Note I717] 9wire:
I never thought about it until I read this thread and sure enough I have one right above the charging port. Unrelated, but the holster they sold me at the att store immediately started to turn the back of my phone black. I might get black phones from now on.
[AT&T Samsung Galaxy Note I717] Coffinfeeder:
My next phone (note 2!) will most likely be black (or titanium or gray or whatever else) as well. I love the white but my line of work is fairly dirty. The back on my phone is an off-white that I cannot fix because of my hands not always being clean.
[AT&T Samsung Galaxy Note I717] atn_chargers:
Ghost Armor would do you plenty good.