[Galaxy Note GT-N7000 General] saif1a2004:
I wonder if I can interest anyone on this forum about a curious warranty situation. Also I hope I'm not outside the forum regulations on this general call for help. I would greatly appreciate any advice from people who faced similar circumstances.

The Story:

Following a botched repair attempt, I recently Googled around one of Samsung Electronics' warranty sidekick by the name of Anovo. Judging by the many terrible experiences people are having with them, I wish I had researched better before sending off my device. Then again you don't expect a reputable company to send you to the 'dogs'. Anovo honestly are not doing Samsung any 'service' either.

Anyone will know the top end Galaxy Note and the market value to be in the range £400-£500. The second hand value given any damage arguably around £200. I'm guessing this, based on the price of a working screen/digitiser.

Well I sent mine in for repair on 1st June 2012. I had just returned from holiday. The phone had been exposed to the very hot and sweaty conditions of my shirt pocket for several days. After reporting the phone as not powering and dead to warranty department, amazingly, that evening it suddenly came to life. I reported the change of circumstances immediately on their warranty number. I was surprised how courteous and welcoming the customer support rep was. I then used the device for 3 days all features working except main camera and stylus. Even battery consumption was the same. Why 3 days? I was in waiting for the envelope to arrive. I began to wonder if I should actually send it in or sell it. Optimistically I took a split decision to hand it in, hoping that Samsung repairs may correct what I thought in their eyes might be a very simple issue.

Cut a long story short, the phone came back completely dead again. The explanation... the phone is not covered under warranty due to water damage. OK let's say we accept the phone had water penetration given the conditions it was in, can anyone spot the strangeness?

Great! I hope anyone reading can appreciate a repair company is actually supposed to fix/return and not break items. Even if one were to argue 'well in the course of fixing something there is every possibility it can get worse'.

Surely this is why companies take out insurance and accept their liabilities. If it was working when it reached the repair desk, surely it should be returned to me in the same state it was sent?

Furthermore, I could not find any warranty terms and conditions to state that if in the repair process my phone failed, they would remove themselves from blame.

After having returned it to Anovo a second time with the same excuse yesterday, I really don't have much other options except legal. Anovo the shoddy firm that Samsung uses to repair the phones is going to return the item ...dead. The main thing they refuse to admit or discuss... if the engineer took notes that the item was working prior to opening it up.

In the meantime I will do my very best to let others know of the austerity measures others may experience when they return their part working phone under warranty.

PLEASE BEWARE SAMSUNG REPAIR PARTNERS MAY RETURN YOUR PHONE AS COMPLETELY DEAD IF THEY CANT FIX IT OR IF IT FAILS WARRANTY

Any independent comments or advice welcome. Am I justified in my expectation or not?