[Samsung Epic 4G Touch] caketime:
Hey everyone I wanted to see if I'm in the wrong or if this has happened to anyone else.

I purchased Rom Toolbox Pro from Jrummy in January, I used it for everything just about and I was always able to download it easily. About a week ago I flashed a new Rom and when I went install Rom Toolbox Pro, it didn't show purchased. I had had this problem before all i needed to do was force close the play store and i would reopen and it would show all my purchased apps, but this time it didn't work so i cleared cache on the play store, and it still didn't work. So i decided to call Google/have them call me. The woman who called was very helpful and understood that i had a rooted device and she tried to help me out as much as she could. We saw that the app was previously purchased in January, but even on the website it no longer shows purchased. She forwarded the issue onto the "specialists" and said they would contact me back within 48 hours. After about 3 days I had Google call me back just so I could checkup on the issue, when I asked for a manager they tried to transfer me, but the phone hung up. When I called again I was really fed up, a woman answered and I was a bit snippy with her, but then the manager walked over and said he was supposed to talk to me, so they transferred the call. The manager was very nice and very helpful, he said he would put his name on the issue which would put it at the front of the queue. Later that day I receive an email asking if I can see that the app is purchased on the website, I replied saying no. They said they could refund me the app, but the problem is, I no longer have the card the application was purchased on. They said I should contact Jrummy and have some input from him. I already contacted before I even called Google, and he said he can only refund and the issue seems to be on Google's side. So I tell the specialist this, and then they begin to blame my device saying that it being rooted would cause the application to be incompatible. I bluntly told the specialist that having a rooted or custom ROM can make an application be incompatible, but that is not my issue, the issue is their database. I then asked for a manager to contact me. Thee specialist replied saying "I understand your point, however I would not advise something I haven't seen proof of." WTF? and "Other users who have had rooted devices, experienced this issue, once they un-rooted, they were able to access their paid apps" so have any of you "experienced this issue"? He made no point prior that this issue was somewhat resolvable and acted as if the only way to retrieve the app was to unroot or refund, but when I ask for a manager "I was willing to make an exception and refund for the app, however you do not have the credit card used to make the purchase. Other users have experienced this issue, most are not rooted. We are currently looking into the issue. I can not guarantee that when it is resolved you will have access to the app, however if you would like to be patient and wait, I can notify you when the issue is resolved."You were willing to make an exception? LOL He also said if I would like to speak with his manager to reply to the email, so before I did that I wanted to ask your opinions.

TL;DR

>Purchased app in January

>No longer shows purchased

>Called Google

>Never contacted me back

>Called back

>Contacted me back

>They insist its my rooted phone and incompatibility issues(not true because app shows up, just says not purchased)

>Ask for manager

>What's your opinion?