[Galaxy S III Q&A, Help & Troubleshooting] Liebow27:
Hello people!

Like many Verizon customers I am upset about this damned Unlimited Data going away next upgrade after 6/28. I am looking to buy a SGSIII in October once my upgrade is due, but I wanted some answers regarding this nonsense since everywhere I am reading NOBODY KNOWS WHAT THE HELL IS GOING ON!!:mad: I opened 3 CSR Chats and received 3 different answers, does anybody think this BS will stop or change comeOctober?

Here are my transcripts:

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

You are now chatting with 'CSR #1'

CSR #1: Hi I'm CSR #1, a sales rep here to assist you with upgrading or starting a new line or service today!

Alex: Hello

CSR #1: Hello! How can I assist you today?

Alex: I am interested in these new family sharing plans that have been released today

CSR #1: These will not be released until 6/28.

Alex: Correct, however I am the primary line on my plan with my Droid Bionic and I am not due for an upgrade until October

Alex: What will happen once I upgrade in October to my unlimited data? Will I be forced to switch to one of these new plans that are starting 6/28.

CSR #1: No that is optional.

Alex: Can you elaborate on that? Will I be able to upgrade to the new Samsung Galaxy S III in October at say $200 and keep my unlimited data?

CSR #1: Yes you will.

Alex: Even though I am the secondary line on my plan, I will still be able to keep Unlimited Data?

CSR #1: Correct. The new plans are optional you will not be forced to switch over

Alex: What will to the primary line in this case, which is currently a "Basic" device?

CSR #1: It will stay a basic phone.

Alex: Why does it say in the official announcement that after August I will no longer be able to stay on Unlimited data and would have to switch to shared?

CSR #1: You will only have to change if you get the shared plan.

Alex: I am sorry I am being difficult but I do not understand, what does that mean?

CSR #1: It is not out yet so you do not have to worry about your plan changing but the only way you will loose your unlimited is if you personally change your plan to the shared plan.

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

You are now chatting with 'CSR #2'

Alex: Hello how are you today>

CSR #2: Hello. Thank you for visiting our chat service. May I help you with your order today?

Alex: Not exactly order related, but more about the new Shared Data Plans that will be starting on 6/28. Can you still help?

CSR #2: Yes, I will do my very best to assist you with this today!

Alex: Awesome I am on a plan with my smartphone as a secondary line and a "Basic" phone as the primary line. When my upgrade is up in October, will I still have the option to keep the unlimited data, or will I be forced to switch to these new plans?

CSR #2: Would you mind holding for a moment while I check that information?

Alex: No problem

CSR #2: Okay, you would be able to keep your unlimited data now, but once the shared plan starts you would not be able to.

Alex: Can you elaborate? Will I be forced to switch in October once I go for an upgrade no matter what?

CSR #2: Yes, that's correct.

Alex: My mother called and spoke to another rep on the phone and she was told that you can upgrade and keep the old plan and shared data plans are another option.

CSR #2: Okay, if you are to upgrade that's a different story, once you upgrade you could still keep your old plan.

Alex: So when I upgrade, I will tell them I can keep unlimited data on my phone and it will stay and I won't have to change plans with restricted data usage?

CSR #2: Yes, that's correct.

Alex: Do you know if I will be able to upgrade at a discounted price to keep this plan? Or will it have to be a full retail purchase?

CSR #2: I believe it would have to be at the full retail price, not exactly sure though.

Alex: Alright, I appreciate your time. Thanks.

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

You are now chatting with 'CSR #3'

CSR #3: Hello. Thank you for visiting our chat service. May I help you with your order today?

Alex: Hello CSR #2, my question is about the Shared Data Plans starting on 6/28. can you still help?

CSR #3: I'd be happy to assist you.

Alex: Awesome I am on a plan with my smartphone as a secondary line and a "Basic" phone as the primary line. When my upgrade is up in October, will I still have the option to keep the unlimited data, or will I be forced to switch to these new plans?

CSR #3: You will be forced to switch to the new plans.

Alex: So keeping my current plan will not be an option at all? What about at full retail price?

CSR #3: At full retail price you could.

Alex: Why does it matter if it is full retail or not?

CSR #3: Because at full retail prices you are not renew your contract.

Alex: What about if I buy it through a third-party like Best Buy, Wirefly, or Amazon Wireless? Does that change anything?

CSR #3: No, you will just have a contract between them and us but will still need our plan.

Alex: Do you suspect these prices coming down or any promotional data plans like the one at the beginning of the year where if you purchased a 2GB plan and received 4GB?

CSR #3: No

Alex: One last question, is it possible to bump up my upgrade date a few weeks, or is that not possible?

CSR #3: You will have to contact Customer Care, and they might be able too.

Alex: Alright I really appreciate your time.

Alex: Thank you very much.