yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Annath15:
I updated my Prime yesterday, midway through it turned off and I can not get it back on.

I have not rooted it or anything like that.

When I hold the power button down it just vibrates after 10 seconds or so, then nothing else happens. Holding down with power it does the same thing.

I have put the US .28 update on a microSD card just how everyone has been saying but it didn't work. The screen still stays off.

I plugged my tablet into my Mac and it didn't show up, when I plugged it into my Pc the tablet showed up but I couldn't do anything with it. and a 2nd Device popped up that said APX.

I called Asus and they said to send it in But I would rather try to fix it myself. With your help of 'course =D
[Asus  Eee Pad Transformer Prime] sledgie:
if you plug it in, does a Red battery icon come on the screen? You essentially want this... not sure what happened but it sounds like you are either in APX mode or curiously close to draining the battery.

Try holding Volume Down and Power - does it go to Asus Splash Screen?

---------- Post added at 07:36 PM ---------- Previous post was at 07:34 PM ----------

Check your PM
[Asus  Eee Pad Transformer Prime] Annath15:
I had it plugged it all night and it was green light this morning.

When I hold Volume down and power it vibrates after 10 seconds then does nothing. Nothing appears on the screen at anytime. =(

How would I go about getting it out of APX mode, if that is the case.

Thanks for your help.
[Asus  Eee Pad Transformer Prime] sledgie:
Try a cold boot.

Paper clip to pinhole below volume and under microsd card. Hold it for 30 seconds just to be sure.

You could also try holding the power button if this doesn't work for 30 seconds.

Otherwise you have to try to drain it completely (major pain in the ass)
[Asus  Eee Pad Transformer Prime] Annath15:
Cold boot did nothing, Holding power down does nothing except vibrate at ten seconds in.

What is my next step?
[Asus  Eee Pad Transformer Prime] sledgie:
You are going to have to let it drain... or read up on APX and fast boot using naked drivers.
[Asus  Eee Pad Transformer Prime] nossac:
o.k. I download the update from the link in

http://xdaforums.com/showthread.php?t=1429873

I noticed before the update fails I get a

BLOB (something) Verification failed

Maybe I will try downloading it from the other link
[Asus  Eee Pad Transformer Prime] sledgie:
nossac, try this:

Download the .21 update of the sku in that link.

unzip the file that ends in updatelauncher.zip

you should get another zip, that ends in *.21.zip

if it has an MD5 checksum, check it. i suspect perhaps an earlier version you had was not downloaded correctly.

Then, rename the *21.zip file to EP201_UPDATE.zip

copy it to your microsd card and make sure it looks like the screen capture in this post

xdaforums.com/showpost.php?p=27378158&postcount=30

now charge your prime for 20 minutes and pop in the microsd card and follow the Volume down + power button, then immediately press volume up instructions.

This should hopefully get you to .21 at least.

If this fails, download the .28 and try the exact same thing. Make sure you rename it properly. The reason I suggested using ES file explorer is because when you rename a file - it only selects the name, not the extension. Some people were renaming it and ending up with

EP201_UPDATE.zip.zip

which would not boot. if you need more immediate help, read your pm and add me to gtalk.
[Asus  Eee Pad Transformer Prime] nossac:
Hi Sledgie,

I would do the gtalk thing but I am in an airport lounge atm and this stupid laptop won't let me (wonderful corporate firewall)

I did the 21 download and tried that this morning and the fusion starts then the poor android blows up and the great red alien exclimation mark appears from his chest :)

The 28 I got looks ok. I got it from the http://dlcdnet.asus.com/pub/ASUS/Eee...teLauncher.zip

link I may try the other asus ftp link later but it is soooooo slow

going to redownload the 28 now and give that a go....

if it doesn't work then such is life for the next 8 hours or so until I get home...

In the meantime my poor sensation doesn't know if it is arthur or martha at the moment with all the micro sd card swapping going on :)

oh and I made sure the names were right etc and renamed them with es

I did find if I unzipped them 1st zip on the pc it killed the second zip fille for some reason so making sure to do it on my phone...

no idea why though

Thanks for your help :)
[Asus  Eee Pad Transformer Prime] sledgie:
ahhh good so you DID try the .21 first! that's perfect! I will bet the .28 will work then !!!

I don't know why, but I did the exact same thing first time around. I couldn't understand it for the life of me! I downloaded .21 (since I was originally on .21 before the .28 mess up) and renamed, etc. Popped it in Prime and all it would do was run fission/fusion for 20 seconds then red exclamation point.

I kept thinking I was REALLY screwed because I figured, if I couldn't go back to .21 then how could I goto .28?

However, as luck would have it, once I did .28 and rename etc., it took 14 minutes from start to finish. I was thankful and pleased! I figured when I started the update, somehow trying to update .28 corrupted .21 or the basic install of .28 and it just wouldn't let me write it over (something about downgrading root?).

I really really REALLY hope this works for you. I really thought I was going to have to send the Asus back in (and ever since my exchange to a C4 - it works almost flawless, with BT and wifi - and is my only computer!!!)

let me know how the update goes
[Asus  Eee Pad Transformer Prime] nitram_tpr:
For those confused with the country codes that Asus use here they are:

JP - Japan

CN - China

TW - Taiwan

WW - Rest of the world (UK, Canada, Australia etc)

US - USA

DE - Germany
[Asus  Eee Pad Transformer Prime] effezie:
"If your prime shows a sign of power, it's fixable without the prime leaving your house." I was still thinking about this today, the day after I fixed my Prime. It gave me hope yesterday when I really thought I had to send it in.

Updating with the MicroSD worked for me after a few tries. Thanks for keeping it real.
[Asus  Eee Pad Transformer Prime] roel0:
i have putten the update in the root of my micro SD card.

But if I hold the volume down + power button , I still only get one vibrate but no screen :(

Should I trie another update then the -28?
[Asus  Eee Pad Transformer Prime] roel0:
Anyone? I m getting a little stressed and frustrated against ASUS
[Asus  Eee Pad Transformer Prime] Bait-Fish:
My only suggestion, due to no first hand experience with this, is to make sure and read all of this thread in case the info has already been posted.

I feel for you. I have felt the same anxiety and sinking feeling with a different device when things don't go right.
[Asus  Eee Pad Transformer Prime] roel0:
yeah , I read the whole thread. I m just going to send him to the shop I think.

This sucks , I dindt even unlocked the bootloader.
[Asus  Eee Pad Transformer Prime] luciddreamin92:
For some reason this isn't working on my prime at all. All im getting is the guy with the red "!" sign at the end, nothing happens, and then i just get rebooted back to the splash screen. anything im doing wrong? i unzipped and renamed the file plenty of times.
[Asus  Eee Pad Transformer Prime] luciddreamin92:
Actually the method described earlier in this post DID work, only problem was, and please don't laugh as much, but I was using a Mac to unzip the update "p LOL.

Idk why, but when I unzipped it on my mac, it unzipped the file and it turned the update into a folder, and when i chose to compress it and rename it to EP201_SDUPDATE it just didn't work.

SO, when i finally used my windows laptop, i redid the instruction. You know, download, moved to my microsd, unzip updatelauncher, renamed the zip again, inserted the micro sd to my prime, and FINALLY i didnt get the red guy with the "!", instead it just updated and now it's working again.

I was completely sad that the update bricked my tablet but this post helped me a lot. ty bait for the method and ty sledgie for the reply too.:)

EDIT: Also i was rooted beforehand so it is still possible to do this by my experience, don't know if you would have to wipe but I did and my tf201 is now back up and running.
[Asus  Eee Pad Transformer Prime] roel0:
The problem is , I dont even get a splash screen, only a vibrate.

Note : My flag is from Belgium its just looks familier to the DE :p
[Asus  Eee Pad Transformer Prime] Faux Real:
I am truly stuck on Asus Splash Screen. I've followed instructions exactly. I've tried .21 first followed by .28. I've tried naming them EP201_SDUPDATE like in Bait's quote of Sledgie and EP201_UPDATE like in Sledgie's last post. "Red !" every time. Looking like return to sender time.
[Asus  Eee Pad Transformer Prime] sledgie:
Yikes! It should definitely have been EP201_SDUPDATE.zip

My apologies - I will edit earlier post.

Are you sure you downloaded the correct sku version?

Could you post the exact name of the file you downloaded?
[Asus  Eee Pad Transformer Prime] sledgie:
Roel,

If you press a paperclip in the hole below your microsd card and hold for 10 seconds what do you get?
[Asus  Eee Pad Transformer Prime] morgan39:
Thank you very much Bait-Fish for making us aware of this; yesterday, after upgrading to .28 I had been in that situation and now everything is working properly with this method.

Only emphasize that it needs to be copied to the SD is the result of decompressing the file for update, I say this because the first time don´t work to me and mistake was I copied the original file renamed without decompressing and was still seeing the Android doll lying with the red triangle.

;)
[Asus  Eee Pad Transformer Prime] Bait-Fish:
Thanks for the thanks, but I must say BIG thanks to sledgie. He posted the original info and has been very active helping afterward. I am very impressed.

Great to hear you got up and working!
[Asus  Eee Pad Transformer Prime] Gabewalters:
Thank you sledge! I followed it exactly as you said, and it worked! I'm not sure why it didn't work the first few times but eventually everything went as it should. I am so thankful that I posted this thread! If not, then I'm pretty sure I would still have a non working tablet. Once again, big thanks to you!
[Asus  Eee Pad Transformer Prime] snapdoodle:
Thank you Thank you You saved my butt had blank black screen and now its fixed.
[Asus  Eee Pad Transformer Prime] fcortes626:
this is how i did it.
[Asus  Eee Pad Transformer Prime] Faux Real:
The files were US_epaduser9_4_2_21UpdateLauncher & US_epaduser9_4_2_28UpdateLauncher for my United states version TFP. I unzipped once before copying to root of SD and was certain not to label .zip.zip
[Asus  Eee Pad Transformer Prime] fcortes626:
i kept getting the dead android. i had named the file wrong and i also put a copy in root of internal drive and a copy in root of micro sd card. first time i tried it on the root of internal drive it didnt work. then i copied it to the root of removable sd card and it worked for me. i was previously on .21
[Asus  Eee Pad Transformer Prime] fcortes626:
make sure you are passing the use zip into the sd card and not the update launcher. it is located in the updatelauncher zip. mine is called US_epad-user-9.4.2.28.zip. thats the file you rename and copy to the root of the sd card.
[Asus  Eee Pad Transformer Prime] Faux Real:
How did you access the internal drive?
[Asus  Eee Pad Transformer Prime] fcortes626:
usb cable. but mine did boot up but update failed.
[Asus  Eee Pad Transformer Prime] roel0:
Once again , big thanks for all your effort!

Now after finally my battery was drained I plugged it the cable. this is what happens.

-Vibrate

-Power button lights orange

-Screen stays black , no icon

I tried to reset with paper clip but I dont feel any vibrate:

When I connect my prime to the computer it is in APX mode , so thats mayby a little bit of good news
[Asus  Eee Pad Transformer Prime] sledgie:
its definitely great news that its at least in APX mode.

could you examine the volume button and make sure its not stuck in the up position? do you hear a click with the inner pad when pressing the **volume down** button first in (you should hear one click) and releasing it you hear another click? can you compare the volume up to the volume down - just so we can trouble shoot this to make sure the button isn't sticking?

next - how did you verify it was completely drained? from my limited knowledge - anytime you plug the prime in (with firmware after HoneyComb) the prime (whether it is on or off) will vibrate. if its off it will proceed to boot up. if the volume up button is stuck, it sounds like that is where you are automatically booting into APX mode.

let's try this. charge for 10 minutes. hold volume up and power button for 10 seconds. any vibrate? if it vibrates then wait 2 minutes. hold volume DOWN AND POWER for 15 seconds. does it reboot into Asus splash screen?

if that doesn't work, plug into a windows xp or windows 7 computer. what's it say under device manager? apx mode? we need that damn nvflash for us to really flash it back to normal but there may be some runarounds. let me know firs about the above step.
[Asus  Eee Pad Transformer Prime] roel0:
The volume button isnt stuck , I hear a click on release and push.

I know the battery is drained , because when I hold the power button longer then 10 seconds I dont get any vibrate.

Yes when connected it says APX mode

I m now going to charge for ten minutes , lets hope it finally works :)

---------- Post added at 07:14 PM ---------- Previous post was at 06:42 PM ----------

No still no asus splash screen :(

But connected to windows 7 its apx
[Asus  Eee Pad Transformer Prime] sledgie:
argh, so sorry to have to tell you this roel0.

First, a few disclosures:

1. I hope you bought it from a reputable dealer

2. I hope they have an exchange prgram

3. I hope you didn't Unlock it using the Asus tool.

I think, unless you can try otherwise, that you are in a permanent APX bootloop. I would suggest a few things, which if they work, would surprise me (and countless others).

A. Pray

B. Physically hold the power button in for as long as you can. 3, 5 minutes. Let it go and see if it boots to a screen that you can physically see

C. if that doesn't work, hold paper clip in under microsd where you can feel it "reset". Hold it in for 2 minutes. Don't release.

D. Once it releases you hope (as do I) that you get some sort of vibrate and screen boot. If you don't, I think it's safe to say you have to Exchange it, or RMA it.

If you want to take a roll of the dice, there is a thread in here that shows how to open the TP. There is a switch on the motherboard that you can press that shuts the power off to the prime, although it's been thought that pressing the paperclip hole and holding does the same thing. I don't think this will work - but it might. I think if we had a way to flash, and nvflash was unlocked, we MIGHT be able to do something about it, but even then it's questionable. From your pictures and description it sounds like there is a bad memory block on your tablet - where the bootloader or recovery is written to, and it's not even able to boot that up.

If you have a PC, think of it like this - your BIOS is corrupt, and the blocks of memory where the BIOS is written to is faulty, thus even somehow getting around to writing a BIOS over the corrupted blocks won't get it to boot - or else in the future it might happen again.

My suggestion is to try the pinhole method - and if it doesn't work - RMA or Exchange it. It's not your fault this happened.
[Asus  Eee Pad Transformer Prime] Vinius:
Hello guys, since yesterday Im having an issue with my TF201. I just woke up and took my TP, who was connected to charger during the night, and noticed an exclamation mark on a battery icon. The TP was runing, but i rebooted to let the TP get the state of the battery and there it comes. My TP was booting and showing 3 gears with exclamation mark and once booted, the touchscreen get iresponsive. This was repeating while trying to reboot again and again.

This is what I tried and didnt help:

cold boot

recovery kernel image - failed with a picture of dead android with red excl. mark

factory reset - will lead to initial problem, just the screen stucks at region change - initial setup

This is my TP info:

My computer does recognize the TP - I can access the internal storage etc

TP is not unlocked via ASUS unclock nor has CWM installed

What I found on my ASUS site is: 2012-06-16 23:34:17 US_epad-9.4.2.21-user to US_epad-9.4.2.28-user FAILED

so yes, there was some update, that bricked my device.

What I did/didnt find about this problem:

Currently Im on my way to drain the battery to recharge it again ( read, that helped to some users )

I didnt find, if there is a way to get outta this without unlock and CWM

http://xdaforums.com/showpost.php?p=27448881&postcount=59 - tried, didnt worked

The most important thing is, that though the TP was not unlocked, I cant currently use the warranty as the TP was bought in US, but currently Im based in EUROPE, so sending it back would be pretty expensive. This is why I turned to this community after ASUS tech support was helpless.

Any advice appreciated.
[Asus  Eee Pad Transformer Prime] jasvin:
Stuck in APX mode

Sorry to piggyback on this thread.

I'm desperate.

My TF201 (stock - not rooted - and successfully updated to the current version) works flawlessly for the first 3 months and then one day the Volume UP key stop working. Whenever I tried to lower the volume, it will automatically up it again. When this happened, I tried to reboot with the power button but the tablet wouldn't respond. So I pressed the power button a bit longer and it will shut down. But, when I tried to power it again, I will feel the buzz but the screen will remain blank. The first few times that this happen, I use a small pin to reset the tablet and it will reboot normally. However, now this procedure also has stopped working and I cannot get the tablet to boot again. When I plugged into my PC, it will recognize it as an APX device. I found that if I let the battery drain completely, it will then power up. I have read and tried the different methods mentioned in the forums but to no avail. So after reading sledgie's post I thought that perhaps the Volume UP key is definitely stuck and that's why it's booting in the APX mode everytime. I bite the bullet and open the tablet to see if I can fiddle with the volume keys. But alas, even after making sure that the volume key is not getting stuck, the nightmare continues and every time to boot the tablet I have to let the battery drained completely. What I could gather though is that it's definitely the Volume UP key because every time if I could get the tablet to boot, after draining the battery completely of course, when the ICS Home screen will appear the volume icon also will appear by itself. I found that so long as I don't the touch the Volume key, the tablet will work flawlessly and I could press the power button to get it to sleep and to wake normally. But if I touch the Volume key then the power button will not respond.

So, as I said I'm desperate and if anybody has a solution, please advise.

Thanks in advance.
[Asus  Eee Pad Transformer Prime] sledgie:
Yes and no. Goodintentions in one of his posts states something about him hearing from customer/friend/story that in one of the Tegra 2 or Prime (i believe) tablets, an individual was stuck in APX mode. Sent to RMA, they somehow fixed the problem, and then shut it down and sent it back. When individual opened the Prime and tried to boot - it went into APX mode. Individual RMA'd and sent it back, same process happens again, they flash it, check it, send it back. Individual tries to boot - gets stuck in APX.

I'll search and see if I can find the post - but that seems eerily similar to yours. I was going to state the fact that you CAN boot into ICS means that it is more likely a hardware problem - but it seems you can't reboot properly without draining - so that has me thinking this sounds more similar since it seems you get put into APX mode regularly.

edit: here's the post www.transformerforums.com/forum/tra...fter-latest-firmware-update-2.html#post167626

I would see what you can do about backing up your data, and write to asus or Gary Key in regards to a RMA - unless you can exchange it at the place you bought it for a new one.
[Asus  Eee Pad Transformer Prime] jasvin:
Thanks for the reply & I appreciate the help.

Because I was going to figure out how to RMA this thing since I bought it from a US retailer and they shipped it to my country (Mauritius). What I could gather is that to obtain an RMA number, you have to phone US ASUS Support (and in my case that means a long distance international call and not to mention a ****load of money for shipping). I can't understand why the process cannot be done through email? This is what I call putting salt on an open wound.

I will appreciate it if you can contact this Gary Key guy with regards to the RMA process. It will save me some money from doing an international call if I could deal through email instead. Beside English is not my first language and even if I do phone them, they might not properly understand my problem if ever I don't explain myself properly.
[Asus  Eee Pad Transformer Prime] sledgie:
Just curious but what US retailer?
[Asus  Eee Pad Transformer Prime] sledgie:
sounds like the .28 update just didn't go through.

From your Asus log it looks like you have a US tablet, correct? In that case, download the US sku of .28 from Asus' FTP or cky2000 thread in the development section. Make sure it's the .28 update and not the kernel.

Follow some of my earlier instructions in this thread and unzip the UpdateLauncher which will produce a US_Eeepad*9.4.2.28.zip file. Move this file to a microsd card. With your Prime on (and at the Home screen) it should scan your microsd card and notify you that there is an update.

support.asus.com/Download.aspx?SLanguage=en&p=20&s=16&m=Eee+Pad+Transformer+Prime+TF201&os=32

You can find your update there. If you need the instructions, click the Manual link and at the very bottom, you want to read the SOP PDF file. It refers to the TF101, but only because they didn't bother to update it to TF201. It should work the same (provided you can boot into ICS)

picture is at the bottom
[Asus  Eee Pad Transformer Prime] jasvin:
To sledgie:

I bought my prime from EXcaliberPC.com in November last year but due to shortage, they were only able to Fedex it in January this year.
[Asus  Eee Pad Transformer Prime] sledgie:
jasvin, i sent you a PM
[Asus  Eee Pad Transformer Prime] Vinius:
Sledgie, thanks for the reply, but the thing is, the my screen became irresponsive, so when I boot my TP, I am stuck at the region change (due to factory reset ) in initial setup. I can not update manually via home screen.
[Asus  Eee Pad Transformer Prime] sledgie:
If you haven't wiped your Prime, you can wipe it to see if it helps.

Turn off

Hold Volume Down + Power until Asus Splash Screen

2 Options should show up - Wipe Factory Reset or Boot into Android

It sounds like you already did this ---->

If you follow an earlier post in this thread - it describes to download .28 update for the specific SKU of your prime. Are you US? Sounds like it - download the US version from Asus' ftp or cky2000s thread - link should be on the previous page or 2 back. Unzip the **LauncherUpdate and move the new 9.4.2.28.zip to your microsd card. Rename it to EP201_SDUPDATE leaving it in zip extension. follow previous page' instructions to reboot into recovery (volume down + power ----> press up when message on top of asus splash screen). It should start to rewrite and will take 10-15 minutes.

If you end up on a dead exclamation android after following the instructions specifically, it sounds like you will have to wait until the NEXT update higher than .28

hope this helps
[Asus  Eee Pad Transformer Prime] Vinius:
True, I did wiped the data.

I have downloaded .28 SKU and tried to recover it through

Didnt help...

Anyway thanks for your advice