yashsingh1/xdaforums huggingface dataset:
[Galaxy S III Q&A, Help & Troubleshooting] tomstacey:
To be clear, the lines on the four corners are moulding marks. The cracks we are experiencing are by the charger socket and on the left hand side about 5mm below the volume rocker.

These cracks appear after using the handset for a couple of weeks and crack clean through the bezel leaving a mark you can feel with your nail quite obviously.
[Galaxy S III Q&A, Help & Troubleshooting] dajumper:
It is not with all the phones, samfirmware told me that it is with some production line so not all sgs3 got that problem
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
those are normal...everyone has those..you may just not have noticed them before

i didnt either..went to a sprint store and checked and all the floor models also have the molding marks on the corners....no cracks that i saw though
[Galaxy S III Q&A, Help & Troubleshooting] djayyy:
That's good to know I honestly never noticed them before. Cheers.
[Galaxy S III Q&A, Help & Troubleshooting] peteco0403:
That's me :)
[Galaxy S III Q&A, Help & Troubleshooting] Hell Guardian:
So it appears only in the white model?
[Galaxy S III Q&A, Help & Troubleshooting] kms108:
can anyone confirm this, also it would be good if poeple can post the country of manufacturing.

thanks
[Galaxy S III Q&A, Help & Troubleshooting] kbkrogs:
Got one to below the volumerocker...

Got one as well...

Damn you Samsung if you dont fix this for free!
[Galaxy S III Q&A, Help & Troubleshooting] Plavusha69:
I've got the same crack forming below the volume rocker. No drops or any other form of missuse. First noticed it about a week after purchase about 2 weeks ago.
[Galaxy S III Q&A, Help & Troubleshooting] tomstacey:
Seems so far to only be the white model... I've yet to see a blue one with a crack.
[Galaxy S III Q&A, Help & Troubleshooting] peteco0403:
How can I know the country of manufacturing?
[Galaxy S III Q&A, Help & Troubleshooting] Se23:
Under the battery mine says made in Korea
[Galaxy S III Q&A, Help & Troubleshooting] Jesper Juul:
Just to let you know, that at least two persons in Denmark, me being one of them, have had the entire front exchanged under warranty, no questions asked, because of the crack in the frame. I just added the link form sammobile in the description of the error when I send the phone to be repaired.
[Galaxy S III Q&A, Help & Troubleshooting] tomstacey:
This one you mean:

http://www.sammobile.com/2012/07/18/hot-casing-problems-galaxy-s-iii-under-guarantee/
[Galaxy S III Q&A, Help & Troubleshooting] NOZdroid:
Mines in exactly the same spot also...
[Galaxy S III Q&A, Help & Troubleshooting] Jesper Juul:
tomstacey: Yes, that's the link.
[Galaxy S III Q&A, Help & Troubleshooting] bungadudu:
I have a 32 Gb S3 made in China and it has 5 cracks (1-1-1 in 3 corners and 2 in one corner at a distance of 1 cm), so it can't be just molding issues.

It's an issue based on the poor build quality and poor materials used.

On a phone that costs 700-800 $ this is unacceptable !

Have you read this? - http://www.phonearena.com/news/Samsung-remains-deaf-to-Galaxy-S-III-build-quality-issues_id33091

Let's make a petition to samsung to acknowledge this issue so we can have this replaced in warranty. It's unnacceptable to pay this much for a phone and live with the fear that it could break at any moment!

---------- Post added at 11:01 PM ---------- Previous post was at 10:55 PM ----------

How can we add this to xda's attention to maybe include this in their news or/and make a front page article about it?

This needs to get out and be known! We need to get Samsung's attention! We need to show them that there are many faulty devices and something needs to be changed about them!
[Galaxy S III Q&A, Help & Troubleshooting] khanazaan:
same problem here

i got a s3 on contract on 3uk network and about 6 weeks ago while looking at my phone i saw a crack on the right hand side of the bezel so i tht i might have dropped it it was a clean crack in the middle straight thru i aint postin a pic as many fliyin about about 2 weeks ago lookin at my phone another crack on the left hand side in the middle clean thru so i am not a happy bunny bcuz i have only had the phone a couple of months and it seems like its falling apart so i phones samsung up and tells them about my problem so they say we will send u a special delivery package and send the phone 2 us,i send the phone away thinking no worries it will be sorted but about a week later i recieve a repair bill for 140 pounds to my horror i phone samsung and they say they dont know about the issue and cant do nothing so i give them a piece of my mind and tell them to google it

do u guys think three uk can help
[Galaxy S III Q&A, Help & Troubleshooting] tomstacey:
I couldn't agree more! I have emailed Simon Stanford at Samsung Mobile UK for a response.

Currently, Samsung are still sitting on my cracked GS3 with a bill for £138 to fix it, or otherwise they will sell it to cover their expenses assessing it? Is that even legal??!!
[Galaxy S III Q&A, Help & Troubleshooting] camil:
unfortunately I have the same crack on the left side bellow the power button (aprox. in the middle of the phone). Mine phone is only 3 weeks old, and of course I didn't drop it or anything. I call several Samsung services and one told me that the chassis is not cover by warranty and they even won't listen to me, but another service told me that they are gonna fix the problem (replace the phone?) only after they get the ok from Samsung. So I called the official Samsung Representative in my country, they listen to my problem and the guy from call-center told me that he will pass it further on to the technical dept. Now I wait to see what's going to happen.....

The first service told me that they will repair for money - aprox. 125 euro - but they don't give me any guarantee the phone will not crack again in future. Anyway I'm very sad about the whole situation - this is my first samsung phone and I'm kind of sorry that I don't trust my instincts and buy it
[Galaxy S III Q&A, Help & Troubleshooting] Se23:
This thread is getting depressing. The mad thing is even if they do fix them they will probably break again unless they design a new bezel!!!! My gs2 to a good beating and was my first android which prompted me to get the s3 but I think I might just cut my losses and sell b4 the phone falls apart :( sad day for such an eagerly awaited phone.
[Galaxy S III Q&A, Help & Troubleshooting] bungadudu:
Why so sad?

I went to a Samsung official service here in Bucharest and in 20 mins they replaced the whole front of my phone (incl. screen) under warranty. :cool:

I had 5 cracks on the sides of the phone, 2 of them at 1 cm distance from each other.

They told me that 4 cracks, 1 in each corner, is normal as they are places where the sides join together.
[Galaxy S III Q&A, Help & Troubleshooting] tomstacey:
Well they don't do that in the UK!
[Galaxy S III Q&A, Help & Troubleshooting] camil:
Really? I'm also from Romania and they won't change anything.... Please tell me where did you go? Which service and where is it located? Please
[Galaxy S III Q&A, Help & Troubleshooting] Se23:
Well it's sad for me because I chipped the corner after the crack happened sol. I was going to pay to get it fixed but what if it happens again? I don't want to keep getting it fixed every couple of months. I hate when products have these flaws.
[Galaxy S III Q&A, Help & Troubleshooting] khanazaan:
Any updates on S3 cracked bezel seems samsung aint doing jack
[Galaxy S III Q&A, Help & Troubleshooting] NatTheCat:
Just get a case to hide it, also don't tell any1 with an Iphone..

Seriously its partition time I think?
[Galaxy S III Q&A, Help & Troubleshooting] prank1:
My friend's SGS3 had this cracked trim problem.

After calling the mobile phone retailer the third time and threatening to contact the Office of Fair Trading since they were blatantly violating the Sales of Goods Act 1979, they decided to immediately authorise a replacement phone, where he was able to walk into any branch and swap the phone there and then. He now has a new phone, all the same day.

If you live in the UK, you are protected. Read up on the Sales of Goods Act 1979, know your rights, then call your mobile phone retailer.

Note that they cannot palm you off to the manufacturer, the retailer is the one that sorts out the problem (NOT Samsung).

Read up on this - http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained
[Galaxy S III Q&A, Help & Troubleshooting] cletusarrarr:
does anybody know how do the bezels crack ?
[Galaxy S III Q&A, Help & Troubleshooting] pr1vate piles:
Well put Mr Prank.
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
****ty Samsung quality
[Galaxy S III Q&A, Help & Troubleshooting] kanu1and:
Hi, I am from India and noticed the crack day after I purchased it. I contacted retailer and Samsung service center but no one helped me. After sending email to their CEO department with the photographs of my handset and links of various websites who posted this issue. Today I got a call from Samsung and they said this wont be covered under warranty and I have to pay for this. I have decided to go to consumer court. They cant do this with our hard earned money.
[Galaxy S III Q&A, Help & Troubleshooting] blade30p:
Wish I never saw this post, I've two very fine hairline cracks at the bottom left & right sides!

Sent from my GT-I9300 using Xparent SkyBlue Tapatalk 2
[Galaxy S III Q&A, Help & Troubleshooting] ganucci:
My friend had a same issue. Crack on the side though. I fought with the Samsung care guys and got it replaced.
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
That's bs man. Fight them hard! Good luck
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Yeah I have crack on the side as well.:( never droped my s3 must to be bad material
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
So phone up tonight and after long painful chat they will swap it for a new one.Need to go to the shop with reference no. I used act 1979 and read about my rights,they try everything to start they said over a phone that after I sign contract with them I CANT refer to 1979 act ??? What? Then on the live chat they try to get rid of me by disconecting me finaly someone called me and try to push me REFABRISHED phone I said NO!! But at the end got replacment for a new one.FIGHT FOR YOUR RIGHT !!! Thanks to every one of you who post here issue with that Trim so I could tell them it not just me :)

---------- Post added at 08:17 PM ---------- Previous post was at 08:10 PM ----------

Thanks for pictures I have a crack on my S3 in exactly same spot.
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
Is yours white?
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Yes I thinks its white problem only?
[Galaxy S III Q&A, Help & Troubleshooting] jhericurls:
The crack is the lacquer splitting. As the plastic used for the bezel is quite soft. I've a pebble blue and i have sanded off the chrome.
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
I dont want to have this crack on my s3 that is for sure and I dont care its soft plastic paint or whatever this is expensive phone need to get replacment.I take care of all my devices and thing like that is pain in my heart every s3 user know what Im talking about.
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Sorted brand new s3 :)
[Galaxy S III Q&A, Help & Troubleshooting] :
Yup, mine's cracked also.
[Galaxy S III Q&A, Help & Troubleshooting] btemtd:
+1

---------- Post added at 12:29 PM ---------- Previous post was at 12:26 PM ----------

All four corners tiny moulding joins = normal
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Are you in Uk?

---------- Post added at 10:45 AM ---------- Previous post was at 10:43 AM ----------

It is not normal just got swaped for new s3 and I cant see any molding joint or cracks
[Galaxy S III Q&A, Help & Troubleshooting] riecardow93:
My girlfriend has exactly a crack like that. Phone has never been dropped.
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Yeah if you can get it on waranty then do it.:)
[Galaxy S III Q&A, Help & Troubleshooting] sz1a:
Sounds like something from the Samsung "inspired by nature" design statement. Nature isn't linear nor perfect; neither are your bezels.
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Ooo such a nice story
[Galaxy S III Q&A, Help & Troubleshooting] jayc1980:
Mines got this exact same crack, never noticed it till this thread lol
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Me too I read this thread and had a look and there it is do phone up my P4u and ask to get new headset.Have to admit I got it and Im happy p4u pass the test.Well done
[Galaxy S III Q&A, Help & Troubleshooting] blade30p:
Just looked at my fone in the proper light & those "cracks" ain't cracks, there in the design. There's one on each corner in the exact same spot.

Sent from my GT-I9300 using Xparent SkyBlue Tapatalk 2
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
Yea those are molding spots. The cracks people are taking about are elsewhere
[Galaxy S III Q&A, Help & Troubleshooting] james11417:
This thread has got me thinking what all the fuss is about so I uncased my phone and saw absolutely nothing. I have the 4 "cracks" on the corners of the phone, but I think that is normal? In any case, I guess I'm lucky for now! Dropped it numerous times also, twice on concrete.
[Galaxy S III Q&A, Help & Troubleshooting] Skander1998:
the 4 lines on the corners are normal, other ones are not.
[Galaxy S III Q&A, Help & Troubleshooting] Kriomag:
are you kidding me??

seriously... you know from what phone i switched to S3? Xperia Arc - because it was to delicate for me, it cracked by it self, never dropped it and now im reading this post and im thinking - why me? why i alway choose cracking phones? ;( i notoced a little crack on my white s3 bezel on se back side with power button, it seems stable at the moment, i noticed it about a week ago and its not expadning at the moment - if it will stay so small i will ignore it but if dont... samsung it means war!

Xperia Arc thread: http://xdaforums.com/showthread.php?t=1144774 :(

PS. Sony repair this under warranty, but it wont do any good as your new bezel will crack even faster! (yep, my friend has fixed it under warranty and then it cracked even worse even faster...).
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
It's almost exclusive to white ones
[Galaxy S III Q&A, Help & Troubleshooting] LJE:
I've had a white S3 for about 3 months.

About a month after i got it, the misses looked stunned as she handed me my phone.

She said she thought there was something stuck to the top of my phone (hair stuck to it) and when she picked at it, a piece of the "chrome" bezel came off...

You have NO IDEA how devastated i was after only owning it for a month.

I never worried about contacting samsung as i thought it was a one off and kinda "our" fault.

Then I saw this thread, and after checking my phone I found 'another' crack in the bezel.

I asked the misses if this is what she picked at and she claims it was.... well i'll be ****ed.

I just took it to where i bought the phone but they seem uninterested in what im showing them and said this is the first they've heard of it.

(didn't care much when i offered to pull up this thread about numerous complaints)

They also saw the crack straight away without me pointing it out. Easier to see than in the pics.

They said im better off contacting samsung. How did you guys go about contacting samsung?

Just send them an email?
[Galaxy S III Q&A, Help & Troubleshooting] ddc:
Well had my Pebble Blue S3 since launch and noticed a crack by the usb socket last week :(

Never dropped it or abused it in anyway.... To me it looks like the plastic has fractured along a weld line caused by the hole for the button..

When the bezel was moulded the plastic would need to flow around the hole and meet up on the other side.. If the mould conditions were not 100% correct the two flow fronts would not knit together correctly and cause a "cold weld" or "weld line"...

Gonna give Samsung UK another go as this looks to be totally down to pooor materials / manufacturing!!
[Galaxy S III Q&A, Help & Troubleshooting] astrall:
I got my Sapphire Black last friday. And it has "cracks" or should I call it "obvious molding joints" in each corner. I thing corner molding joints are normal but cracks on other part is not. :)

Still, I'm a happy S3 owner. :D
[Galaxy S III Q&A, Help & Troubleshooting] tomstacey:
Yes, but cracks at the bottom by the power slot or just below the volume rocker are not.
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
yes those are normal, they really arn't cracks
[Galaxy S III Q&A, Help & Troubleshooting] gbrandwood:
Sent mine back to o2 repair centre. Came back saying "not covered under warranty". Despite my phone being in mint condition. To repair the "damage" will cost me £138. Crazy! :crying: Tempted to try one of Samsung's authorised repair centres but don't really fancy having to wipe my phone then rebuild it again when they send it back. And of course the inevitable delay and time without my phone. Poor, poor show IMHO.

And to repeat: the 4 corner "cracks" are not cracks, they are joints - we all have them. But cracks anywhere else on the trim are cracks. Not great for a £500 phone less than 4 months old and looked after extremely carefully.
[Galaxy S III Q&A, Help & Troubleshooting] dtuck5330:
I have the Blue model and have 3 cracks, and one on the top corner, one be low the volume rocker and one near the usb charging port...... Definately cracks and not from the seams in the molding.

Called Samsung and they want my credit card info to fix it..... Not happy about it! Crappy plastic for sure.
[Galaxy S III Q&A, Help & Troubleshooting] carhustler:
I also have a crack next to my usb port. Samsung told me that a Verizon batch was known to have cracks but I have T-Mobile so they won't help me.
[Galaxy S III Q&A, Help & Troubleshooting] blade30p:
You guys must have some weak ass framed fones, i dropped mine twice & not a mark. Second time i made sure to do it properly & managed to propell it further by trying to girly catch it.

Sent from My Omega powered beast, using Xparent ICS
[Galaxy S III Q&A, Help & Troubleshooting] LJE:
I have never dropped my phone.

This crack has nothing to do with lack of care.
[Galaxy S III Q&A, Help & Troubleshooting] blade30p:
I never said u did. My point was EVEN after dropping it twice like a true retard its still not cracked. Mine must be better than yours

Sent from My Omega powered beast, using Xparent ICS
[Galaxy S III Q&A, Help & Troubleshooting] LJE:
I don't doubt that... mine has defects in the bezel.

Thanks for rubbing it in Captain Obvious.

;)

*edit.. but just to be sure, you should try once more.
[Galaxy S III Q&A, Help & Troubleshooting] anurag549:
Even i have got a crack exactly in the same place of same height maybe a moulding/manufacturing defect has anyone been able to replace their s3 in india?
[Galaxy S III Q&A, Help & Troubleshooting] Toss3:
Just had my entire screen replaced for 60euros at Optima here in Finland(had some small scratches om the metal trim). Seriosuly great deal. Now the device is like new again!
[Galaxy S III Q&A, Help & Troubleshooting] blade30p:
I was being sarcastic ;)

Sent from my GT-I9300 using Xparent SkyBlue Tapatalk 2
[Galaxy S III Q&A, Help & Troubleshooting] ShironLive:
Anyone having their back plates cracking ?
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
no, and even if it was, i wouldn't care since they are cheap to replace versus the bezel
[Galaxy S III Q&A, Help & Troubleshooting] goose2515:
Yeah me :) the first s3 I owned had a cracked back panel next to camera :( got it exchange for brand new :)
[Galaxy S III Q&A, Help & Troubleshooting] fahadsul3man:
my galaxy s2 had similar crack not sure why , i thought it was overheating or something, BUT no cracks or scratches anywhere on my white s3 :)
[Galaxy S III Q&A, Help & Troubleshooting] sukulankur:
Is this a crack?

I have this crack from the first day I got my S3.

I never dropped my galaxy...not even the shortest mini-drop. Because the crack looks straight and professional I assumed the whole time that it comes from the moulding. I do have the 4 cracks in the four corners, which seems to come from moulding.

Does this look like a legitimate crack or maybe from moulding. I have seen the pictures but it seems that this crack is new and nobody else has it.
[Galaxy S III Q&A, Help & Troubleshooting] spirol:
I have the Pebble blue version, and I'm also experiencing these issues..

I have a tiny crack i the usb-port (pretty much like the one above my post), and also a massive crack below the volume rocker.

Couldn't get a clear shot of the usb-port, but that crack have been there since i received the phone.

Sadly, I've previously dropped my phone and the lower corners have some scratches as evidence. The cracks wasn't caused by the drop, as it has only been there for a couple of days, and it's close to a month since I dropped it.

I'm using the Flip Cover, which should actually protect the left side of the phone most of the time, so I don't get it could be caused by a direct hit that wouldn't kill the phone immediatly??

But do you guys think I can get the bezel repaired under warranty, despite of the drop it suffered?
[Galaxy S III Q&A, Help & Troubleshooting] eyecon82:
Probably not :(
[Galaxy S III Q&A, Help & Troubleshooting] kaytronika:
Noticed this thread last week and checked my phone expecting the worst... Nothing.

Today I've looked again and I see a crack much like the one on the first place.

Never been dropped, always been stored in a case.

I am not a happy bunny.
[Galaxy S III Q&A, Help & Troubleshooting] jalibhoy:
had the crack for a while now,has always perplexed me until i saw this thread and realised it could be quality issues
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
I've had two cracks on the side since around two months old the phone is going to a service center in the next couple of days so I'll see what they say My problem is the phone has been damaged since the crack occured on the bezel maybe a get out :( .

The phone is white and was pur used in the UK on day of release
[Galaxy S III Q&A, Help & Troubleshooting] TheCraig:
I wish the bezel was metal lol, I don't mind it being plastic but it definitely would make the device much more tougher with that Metal Bezel, When you drop the device on its bezel the bezel just cracks and takes none of the force which will finally crack the screen, with a metal bezel I doubt much of the force would actually affect the screen, either way I hate having a plastic bezel that looks like metal.
[Galaxy S III Q&A, Help & Troubleshooting] perissatto:
Hey guys...

I have the same problem as you .... :(

i was searching on internet and found this:

http://www.ebay.com/itm/Silver-Midd...AU_MobilePhoneAccessories&hash=item2a220138b8

What you guys think? I think i will buy one to test...
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
The part seems very cheap to me there are videos on you tube but that's your warranty gone ??

Samsung refused to repair mine when they fixed another fault which had come back again :mad:

Sent from my Nexus 7 3g using Tap Talk hd
[Galaxy S III Q&A, Help & Troubleshooting] perissatto:
Same problem here in brazil dude. I tried to repair calling Samsung and they said that this cannot be replaced since its a wear and tear. :(

I found on ebay for 15 bucks but im really scared to replace by myself.

:(
[Galaxy S III Q&A, Help & Troubleshooting] Littlejohno:
I'm not sure how it works where you are but my phone went to a samsung service

center.

They will repair the bezzle but as it had to go to samsung for the fault I've got to wait.

Do you have service centers where you are !.
[Galaxy S III Q&A, Help & Troubleshooting] gbb14:
i have a cracked bezel below the volume rocker, and another crack below the power button.

1)is it the plastic that is cracked, or just the thin layer of coating?

2) will the screen be less protected ?

I don't want to sell my phone and also it doesn't bother me if it looks cracked, all I want to know is if it can be a problem for integrity of the screen.cheers