[Networking] linuxnubee:
long awaited transcript for those who cannot here it properly

here goes its long (21 pages of little square note paper lol) so.i edited little words out ie most of the ummms n rrrrrrrs lol and left the relevent ones if.for.emphasis lol titles will be (me). (woman).

here goes

me:"Could i speak to a manager please?"

woman:"Any reason why you want to speak to a manager?"

me:"fed up of being hung up on, allready spoke to u afew times and been hung up on."

woman:"sorry about this can i take your name?"

me:"yes its.... ive already put my pin in."

woman:"i'll just check whats happening, hang on one sec. (pause) your experiencing slow speeds on your phone when downloading anything on your phone? hang on a sec while i just check that for you, just hold the line a sec."

(on hold music 30secs ish)

woman:" thanks for waiting i believe its related to stop currently managing speeds so you need to enter the neccessary info so to a live share of our networks so obviously your getting speeds of upto 2kbps right?"

me:"yes" (near enuf is what i was thinking about her half baked reply. more of those lol)

woman:"which is fine, what ive done is we need to send info accross our network team who keep a tab on your speeds and so on, and so as a matter of fact we will get more info from them so we need some time off you."

me:"well this was allready supposed to be happening a few days ago now, it was supposed to be sortesd today but it hasn't."

woman"well i appologise for the delay but we are trying our best to sort it dont worry we've got your details and the required department, infact the manager will send the details off to that department who will give us more info indepth as what will happen and so on they will help us and get back to us, sorry you".

me:"right, cos ive been reading around and read that you've started throttling people?"

woman:"what do you mean by throttling people? sorry i didnt get that."

me:"yeah, that you've been throttling peoples speeds on the internet."

woman:"ok i give you the jist of what the exact update is, give me a minute stay on the line a minute."

(wkd silence for a min woman"stay on the line please")

(woman returns)

woman:"we have info on our website on any info releating to web traffic."

(pause a second)

woman:"i can give you the link where you can keep track on any of your updates and see whats going on, obviously we arent able to let the 1% of people know in advance so this helps us ensure all of our customers get a fair share of our network so we currently double up and improve if this is why its happening.

me:"right so you are actually throttling people right?"

woman:"we are running trials of this in terms of high internet usage so we ran a particular file and we are looking into parts of those files so that other networks....we've done this accross our network that affects different people. we are always able to let people know about these at the same time."

me:"i thought you were'nt supposed to throttle, i thought it was unlimited inernet and all the rest of it?"

woman:"it is unlimited internet, it's not that we're saying it's not unlimited it is unlimited theres no errrrr. we're not letting you not use your unlimited internet we're just trying to manage the traffic of the using of the people around."

me:"so in other words your throttling the peoples speeds, then i thought you wer'nt allowed to do that?"

woman:"see we continuously yerrrr you know in terms of our t and c's let us have traffic management policy."

me:"right"

woman:"so if you check now t and c's if it's regards to our traffic management policy you'll see whats going on."

me:"right where do i find these then?"

woman:"you can i will check if you wait a minute its www.co. one sec, three.co.uk/trafficsense

me:"how come its only affecting people on tethering and not people who are usin the internet? coz the http transfers are ok and stuff like that its just when i try to tether it becomes really x2 slow and it's just unmanageable basically?"

woman:"so your saying only when you tether its slower as opposed to when your on your handset. hold the line please ( one sec lol 30 seconds)

woman:"thanks for waiting spoken to one of our tech team they said for a more faster experience on your browser as opposed to tether, if you want faster speeds look at mobile bb package."

me:"i'm already on the oneplan which includes tethering."

woman:"yes"

me:"which includes stuff like that so should that not affect the speed because technically it's still your network?"

woman:"yes but at the same time i've told you about the trafficsense, we manageing this and with regards to this we have to give a fair polocy to everybody."

me:"right"

(long pause here i rannoutta things to say lol)

woman:"coz you only mention this about if you continue to use that are you getting error message by any chance?"

me:"it's just running really really slow like i say its unmanageable by myself, i cant do any testing or anything it's perminately like being blocked at all times of the day really. i've had speeds of 20kbps forra few dayz now its really irritating."

woman:"yes i understand, im afraid thats the limitation i can suggest coz we've got so many customers in your are we have to manage everybody on a (some word i cant make out) package (sounds like sackage to me lol) . we look at everybody on a personal basis so we looking at everybody manually and thats how our traffic is managed efficiently."

me:"right so when am i going to get unblocked if its on a manual........"

woman:"sorry i beg your pardon"

me:"so when am i going to get full speeds back if your looking at it from a personal point of view on your side, then you should be able to answer really."

woman:"yes in regards to this i'll just get back to you, hold the line please."

me:"yes"

(more awsome music lol)

woman:"thanks for waiting, i've just checked again with technical team they mentioned that the tethering speeds will always be slow on your phone."

me:"right"

woman:"and more important i would advise you clear certain data on your pc if increase your memory is full, i would suggest deleting certain items on your pc and then try that would also help certain space, really.r

me:"well i already standard delete cache, cookies etc and im only using my phone anyway as its software im using just mimics tethering you see, so i can set ota updates and stuff like that but like i said since i've been cut down to 20kbps i cant recieve ota updates and stuff because itz too slow basically."

woman:"this has been sent to the tech team so you dont worry we are trying to help you and the manager has sent too and we'll get this sorted for you on a personal note, if you wish i can get back intouch to you once i get a reply would you like this?"

me:"yes"

woman:"certainly my name is diego like marradonna (lol)

me:"yeah yeah"

woman:"allright i will definately get intouch with you in 24 to 48 hours once i receive word. ok."

me:"ok, like i said this should have been sorted a few days ago and someone should be doing this today."

woman:"yes i understand what with you calling us back you (coff coff probably splutter) didnt need to call us because we know whats going on i just want to thank you for the inconvenience caused so we will try our best."

the end

this is actually what she said ummmms and rrrrs are real so is cofff cofff lol