[Sprint Samsung Galaxy S III] fatboypup:
Chat Type: Equipment

Chat Reason: looking for a tracking number on my order

Margaret D.: All agents are currently busy, please hold while we estimate your wait time.

Margaret D.: Thank you for contacting Sprint. I am happy to help you. Please give me a moment to take a look at your account.

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Simply click the white Yes button below now.

Customer: my order DM60-O-XXXXXX shows shipped, I'm trying to get a tracking number so I can know when to expect it being the UPS driver will leave it on my doorstep in the 115 degree heat

Margaret D.: Thanks for moving the chat window.

Margaret D.: Please hold a moment while I access your account.

Customer: :)

Margaret D.: Thank you for waiting.

Margaret D.: I certainly understand your concern.

Margaret D.: Let me check the details for you.

Customer: great thank you

Margaret D.: Thank you for waiting.

Margaret D.: I have checked the details for you.

Margaret D.: However the tracking number has not be generated yet.

Margaret D.: You can check the details of your order online as well.

Customer: I had a phone get here once before the tracking number

Margaret D.: The shipping takes 3-5 business days.

Customer: so ill cross my fingers that its not outside in the heat

Customer: 3-5 business days? I thought the Galaxy S III was supposed to arrive on or before the 21st.

Customer: You guys dont ship UPS overnight anymore?

Margaret D.: Generally shipping takes 3-5 business days. However Galaxy S III will be launching on June 21st so it will be shipped as soon as possible.

Margaret D.: Please be assured, it will be shipped as soon as possible.

Customer: When I ordered it said it would be here no later than the 21st. Should I cancel the order and try to go get one in the store on the 21st?

Margaret D.: Vincent I will explain.

Customer: This whole pre-order seems like a fiasco

Margaret D.: When you pre order the phone you get the phone within 2 or 3 days from the phone launch date. It will be only available to the customer who pre order it not for other customer. They will get it after all the pre orders has been shipped.

Customer: So no one will get one in the store on launch day until all the pre orders are fulfilled?

Customer: And why does my thing say they will get it here on or before the 21st not 2 or 3 days after

Customer: If you pre-ordered a Samsung Galaxy S III, we?ll do our best to get it to you before others get a glimpse on Thursday, June 21 and we?ll send you an email the second it ships.

For more information and the latest updates on pre-orders please visit www.sprint.com/preorder.

Customer: I'm almost willing to bet you guys sold more pre orders than you had stock

Margaret D.: Vincent there are chances that you could get it on the same date 21st.

Margaret D.: But as the tracking number is not available.

Margaret D.: I can't comment when it will be available to you.

Customer: there arent if you say it takes 3-5 days as today is the 18th and its not shipped

Customer: Peggy thanks for you time ....... I give up

Margaret D.: If you have any queries regarding the order. You can always contact our order support team which have all the details regarding the orders. They have all the details. I would suggest you to call them at (866) 789-8292 ( Toll free ) and they will assist you with all the available information.