yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
OK , I don't have any data to support my theory that the problem is widespread, but you don't have any data to suggest its only affects a small proportion of phones.

This thread has only ever suggested "slightly squeezing" the phone at the WiFi antenna part of the phone. I find it offensive that you say this thread has...

" *caused* the problem by squeeze-"testing" their phone and actually damaging it in the process"

Read through the first few sentences in the op, I make a big deal about only squeezing if your sure you don't have any other wifi fault and that you've already tried everything else. This should be the last test you try. I also clearly and repeatedly state to do this "gently".

If gently squeezing the phone does break it, it was clearly weak to start with and most probably would have got squeezed slightly in real life use and broke anyway. Every phone I have ever owned has withstood gental squeezing except the HOX.

I actually now think you are trolling this thread, you don't have the fault yet you are very active here. You have just offended me claiming this thread is damaging phones when I and many others have work tirelessly to help people with the fault. I personally informed HTC about the fault, without this thread and me contacting HTC, more phones would have been made with the fault and more people would have had phones returned after HTC told them they found nothing wrong

(Repair centres used to test WiFi with the phone next to the router, giving the impression everything was OK).

If you don't believe I had an input in fixing these phone just read the pre-HTC-statement media articles, most refer to me (bigoliver) and this thread. Then read the official HTC statements that followed the media articles and look at the dates.

It was not easy getting the media and HTCs attention, but HTC personal thanked me for highlighting the problem to them.

(I have the thank you recorded, if you read my other threads I wrote a guide to call recording on the HOX before I wrote this thread. I record all my calls)

I won't share the recording as I did not inform the other side I was recording so it would be morally wrong and perhaps even illegal to share the recording.

I have been thanked by hundreds of our members and a HTC representative personally, so yes I do take offense at your suggestion that I some how have causes/contributed to all these 1000s of phones that broke.

Again no hard feelings, you have your view, I respect that. Now please this thread is to help others, if your only here to provoke an argument or insult me and other members, rather than helping then please stop posting on this thread.

Oliver
[HTC One X] knoxploration:
Do you really think everybody listens to that? Some will, some won't. Just like some listened to the warnings in this thread about not lengthening the antennas, not sticking bits of paper inside cases to press on the phone, not putting bits of tinfoil inside the phone that could float about and short it out. All those warnings were ignored many times over too.

It's a shame you ignore the fact I agree that HTC has done wrong, and focus on the fact that we disagree about the scale of something you yourself admit you can't possibly know.

The real issue here is not the *existence* of the problem. The *frequency* of the problem also matters not one iota. It doesn't even matter that they didn't tell us what point in the production run the problem was fixed from.

What truly matters is HTC's terrible response to the problem: hiding behind terms of an unlocking agreement for a hardware problem that cannot be caused by unlocking. They should have swallowed the cost instead of trying to pass the buck to their customers.

Let's not pretend to know things we don't. Let's focus on what we do know, and what is unquestionably wrong. Common or rare, HTC should be fixing the hardware defect free for everybody.
[HTC One X] knoxploration:
I think keep the thread, but don't proclaim the problem to be "widespread", or to affect "most" phones, or any of the other nonsense I've seen (not necessarily from you specifically, just in general) without a single statistic to back it up.

We have no idea if this problem is common or rare. All we know is that a thread which discusses is a problem is going to be predominantly occupied by people who have the problem, and people obsessed with the idea that they might develop the problem. And that's not a good environment in which to try to discern how common the problem is.
[HTC One X] bigoliver:
Very good point, I never did a vote or tried to gauge the extent of the problem, I've always just assume all or at least most phones are affected, though I have read every post in this thread so I guess that's why I feel this way! If anyone read that amount of complains, I'm sure they'd feel the same way as I do.

Someone did once try to gauge the extent of the problem with a thread that had a vote, I knew any vote would be meaningless and was never interested. I even said so last year in the thread.

I knew the results would be clearly skewed!

This thread has been visited in months, most of the votes where made during the early stages of the fault developing.

I just checked and 47 said they had the fault, 49 said they didn't and 8 wasn't sure. It is pretty meaningless but you reminded me about this very old now long dead thread.

Here is the thread if anyone is interested...

http://xdaforums.com/showthread.php?t=1720432

I never voted, I didn't want to have anything to do with it, though I've probably just resurrected it. I think I left a post about a year ago saying the results are meaningless, I actually expected it to be skewed towards exaggerating the amount of phones with the fault, as the WiFi fault was hitting the press at that time.

BTW this is the first time I have linked to that old thread, as far as I remember I don't think anyone else linked from here, not sure? The thread author might have done once, but if so I explained I didn't agree with the thread

Oliver
[HTC One X] diabo_bom:
My case is now being solved by a company that take "lost causes" for flag :P

The first opinion is: the case have legs to walk!

Now i have to wait for a response from HTC repair center...

Just to remember, they want 200 euros to repair the wifi fault lol

Enviado do meu HTC One utilizando Tapatalk 4
[HTC One X] bigoliver:
I don't know much about your case, sorry if you've explained before and I've forgot.

Most members on here, who have been originally quoted a price for the repair due to the bootloader being "relocked" managed to get a free warranty repair, but they really had to fight hard, emailing everyone at HTC, writing letters, making calls & also explaining that you are a member at XDA and are being helped on this thread by me and others seems to help too.

I don't know where your from, but where I am the voided warranty due to relocked bootloader is a grey area that I think HTC would lose if ever taken to court.

If HTC claim your warranty is void for another reason then please ignite the above and send us some more details.

Oliver

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[HTC One X] diabo_bom:
Im from Portugal, and im fighting hard against HTC repair center here, they dont want to repair my phone, because they said that is my fault, for unlocked bootloader... so i call HTC and said that im unhappy and its a hardware fault, not my! HTC call me back and said they cant to nothing, because repair center says its my fault for unlock the bootloader!

Now i pass the case to that "lost causes" company, and im waiting for a response, even if take long time... I will wait because, its not my fault!

Enviado do meu HTC One utilizando Tapatalk 4
[HTC One X] atrako1973:
You contradict your self all the time ,on one hand you don't agree the WiFi problem is widespread !! But on the other hand ,you state the you have no idea if the problem is common or not . Which one is it ? I believe all hoxes from lunch up until the last unit produced have the fault ,simply because HTC never implemented the fix. I believe only tech wise people notice the WiFi ,average Joe and Marie dont care about WiFi or future update .... They probably moved on ....
[HTC One X] bigoliver:
Sounds like your doing the right thing, consumer law is very similar across Europe, I assume that if you apply pressure in the right places, HTC will finally cave in and do the repair for free, quote from HTCs official statements, quote this thread (seems to help some reps understand the issues better) and read through the horror stories in the OP, most horror stories have a happy ending so read them for encouragement and advice.

You could have a big fight ahead of you, but I believe your doing the right thing and will eventfully get your warranty repair.

All the advice I can offer is already in the OP and the horror story section, so I'll just wish you luck and ask you to keep us informed of your progress. One piece of advice in the OP that work for me, was getting the CEO email for 3uk. If you can try to find the CEO email for HTC in your area, try contacting them directly

Good luck and all the best,

Oliver

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[HTC One X] bigoliver:
Knoxploration has had a very different experience with his HOX as oppose to me and you, his phones has not had any problems.

Not this WiFi issue, not the Bluetooth issue, not the screen flicker issue, not the GPS issues, none of the most commonly reported issues so he believes this WiFi issue only affects a few phones, he has been active here for a while so I think nothing will make him change that view, unless maybe his phone actually develops the WiFi fault. That's fine, he is welcome to have his own view and I encourage that.

Me and You have had very different experiences with our phones so we have a very different view. Let's all put our personal views to one side, they is no way of knowing, not even HTC can estimate it with any degree of accuracy.

This thread was always designed to help, I have been helped by many people on this forum and I wanted to give something back to the community, I wanted to help others like I had been helped. I would not spend all this time on a thread just to bad mouth HTC or the HOX, I have better things to do, also I don't hate HTC, I just don't like it when they try to wiggle out of warranty obligations by saying the boot loader has been relock when HTC know dam well that's nothing to do with it.

I'm actually just trying to be a good guy, not a bad guy. :)

"I believe only tech wise people notice the WiFi ,average Joe and Marie dont care about WiFi or future update .... They probably moved on"

That is very true, many people are blissfully unaware they have any problem, they just use their phone for calls and texting 99% of the time. These people have no idea they have a faulty phone until that 1% of the time when maybe in a hotel they try to use WiFi and it doesn't work, even then they assume its must be the hotel router and not there £500 phone!

I know through reading this thread that some people have only noticed they have a fault after reading this thread, others have said they was awaiting an update to fix the WiFi (in the early days, call centres actually told unsatisfied customers to wait for an update that would fix the WiFi!), this thread help these people diagnose, locate the fault and in a way has helped many people actually enjoy this phone as it was intended.

This thread also helped HTC discover the fault, HTC even asked here for some of us to send our faultly phones to Hong Kong so they could develop a fix.

Even HTC was unaware they had a problem with their phones.

A few HTC fans have not liked this thread as it shows HTC in a bad light, I always reply that its not the thread I crested that shows HTC in a bad light, but the fault that HTC created that shows them in a bad light, their poor customer service and trying to wiggle out of fixing the fault due to a relocked bootloader. This thread just exposes the truth, all the long and detailed horror can't be wrong!

Oliver

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[HTC One X] diabo_bom:
The problem here is, I already read in a big forum of technology in Portugal, that some guys get their fault HOX repaired for free, in the same situation of me, and that's one of the biggest reason to me for fight so hard against repair centre , that and the bad mood of the employer who haven been rude to me at the balcony, saying he can only talk about my HOX, and my HOX don't have warranty.

Mate, they dont know, who are they fight against ;)

Enviado do meu HTC One utilizando Tapatalk 4
[HTC One X] bigoliver:
Hi,

I came across some very rude and unhelpful people from the 3uk network. They made me take out my sim card and battery (I said how do you want me to do that!) despite me explaining I clearly had a hardware fault. I had to play along with them before they'd then transfer me. I was told to just send the phone back for repair despite the fact HTC hadn't admitted the design flaw and there was no official fix. They refuses to exchange it (after I decided the fault was too wide spread (IMHO) to want another HOX) they refused to swap it for another phone. I made countless calls to them but they never did any different.

Don't stress yourself out, just go straight to the top, the ceo's office! The number will be hard to find and the people in these call centres refuse to give the CEO offices number, but try searching Google.

I added multiple addresses to my email message (any 3uk, HTC and tech media addresses I could find!) I also added newspaper and magazine email address all in the same email message and then sent it, so everyone knew I was not going to be a push over.

If you get a young nieve call centre worker, try telling him/her that the CEO office asked you to call them, but your not getting through on the number and you think you might have wrote it down wrong so can they kindly give you the number to check it! You never know it might work.

If you do find out the number for the CEOs office, call them and you'll probably find them much more helpful and knowledgeable.

I waited 4 weeks for 3uk to repair my phone and in all that time they only reflashed the software! Something I had already done myself before sending it away (and I "relocked" my bootloader). 3uk said they flashed to a newer software version, it was either an error or lie, because I had already flashed the latest 3uk version of the software when I sent it to them!

When I returned to the shop, 3uk said it was working, placed next to their router, I said it drops down to just one bar at the far side of the shop, the 3 rep said "well stand closer to the router then" I tried explaining that if I squeeze the phone the signal increases to full and she tried to convince me my phone was working perfectly.

We got no where and this thread was launched, if I had received a replacement straight away I never would have started this thread.

It just shows why phone companies should listen properly to their customers and put things right, rather than fob them off.

We have a saying in the UK "The customer is always right" this was not true with 3uk.

To be fair HTC was very helpful to me, they offered me a resolution that was only available to me. The young rep was very nice to me and I promised I wouldn't share details of the offer on here. I'm going to keep my promise.

HTC knew how popular this thread was and all the media around it at that time.

I guess this shows how a little publicity can go a long way!

Anyhow, good luck with your case, persevere, apply pressure in the right places and I'm sure you'll get a warranty repair or replacement in the end.

As always, keep us informed.

Cheers,

Oliver

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[HTC One X] diabo_bom:
Maybe I share the mail I send to repair center with the media and other sources, nice ideia ;)

Enviado do meu HTC One utilizando Tapatalk 4
[HTC One X] bigoliver:
Yeah, its good to add each email address at the top of the email.

You probably wont get any interest from this media as this story is old news now, but HTC won't know that for sure and rather than take the chance, they'll probably just agree to repair the fault for free under the warranty.

I've advises this trick many times with good results, I did this for my sister when her washing machine broke down after just 2.5 years, she only had a 2 year warranty, we quoted some legal stuff about the sale of goods act and how an expensive washing machine can be reasonably expected to last longer than 2.5 years we sent the email to several email addresses including some news papers, the CEO office (found on line) and any other useful emails address I could find on line. Withing a few hours she received a call and 3 days later her washing machine was fixed for free (thanks to sale of goods act).

The call centre just tried to sell her a protection plan with a minimum of 2 years of monthly fees or a one off payment of some fixed amount, I forget how much, just to fix it!

The repair guy said the problem with my sister's waving machine was a common fault.

Regards

Oliver

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[HTC One X] knoxploration:
I have never said the problem is not widespread. I have said that it doesn't affect every phone (because it demonstrably doesn't; it didn't affect my early-production phone.)

I have said we lack *any* data with which to say it is or isn't widespread.

And by the way, your assertion that they never implemented the fix is demonstrably wrong. We have at least two citations in this forum (I *think* both were in this thread) from people who opened up their phone and found the fix (an added piece of plastic intended to prevent crush flexing) already in place.

---------- Post added at 03:20 AM ---------- Previous post was at 03:19 AM ----------

That's actually not true. I don't believe it affects a few, some, most, or any specific quantity. I believe none of us knows. It could be a very common problem, it could be rare. We have no way to know and almost certainly never will.
[HTC One X] bigoliver:
Really?...

...But can you understand why we might have misunderstood some of your posts over the past few pages?

Oliver

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[HTC One X] altbla:
My 1year and 2 month old HOX started showing signs of wifi antenna problems few weeks back.

First i thought bad wifi signal was caused by a new rom i flashed, but today after flashing back to stock rom i found out it still had very low signal..

Then i tried pressing the phone next to the camera and voila, signal strength jumped from 90-95db to 70-75db in one second after pressing on the back.

My phone hasnt had any recent traumas or been pushed on the antenna spot, it just appeared out of the blue as far as i can see..

For now i fixed it by putting a piece of folded paper between my phone and its case, works great for now..

I guess ill keep it like this untill it stops working, the buy a new phone and send this out for warrenty repair and sell it when its fixed..

Im really disappointed with htc for its quality control..
[HTC One X] maxilick:
Happened to me on by branded HOX. Dropped the phone on my front doorstep whilst getting house key out and noticed almost immediately a degradation in performance. Luckily the phone case was the book type and didn't sustain any cosmetic damage. Dusted off my soldering station and used the smallest iron using the wires to plate soldering technique as mentioned in this thread, but done with a lot more care and tidiness.

Like new now.

Thanks to the OP for this thread!
[HTC One X] bigoliver:
Your not the first member to report a decrease in signal strength after flashing ROMs. My personal theory is that the precess of accessing the boot loader requires holding the power button and volume rocker (from memory) for a few seconds, all these buttons are located near the antenna area, I believe the phone is so Fragile that holding these buttons together for a few seconds can be enough to accelerate the fault, the more you access the boot loader the more this likely this is.

This is just one of many ways I think the WiFi fault can occur. My advice would be to press as gental and carefully as possible when accessing the bootloader.

HTC have said doing the squeezes test can accelerate the issue, so its very posable that accessing the boot loader can also accelerate the issue.

Things like, dropping your phone, squeeze testing, wearing tight jeans with your phone in your pocket, phone holders for your car that clamp the phone, sitting on your phone, basicly just using your phone in every day real life use and not handling it like a fragile egg, seems to accelerate the issue.

I'm sorry this issue has affected you and your phone, I hope you can resolve it even if that means selling it and buying another phone.

Before selling, it might be worth reading through the OP and looking at your other options.

Oliver

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[HTC One X] bigoliver:
I just reread your post, I notice you said your phone broke 1 year and 2 months after you bought it, you might be thinking that the phone only had one years warranty or your bootloader status may void your warranty?

In the UK, if you don't have warranty, its not always a problem! We are protected by the sale of goods act. I have wrote a bit about your rights in the OP, but read this...

http://news.bbc.co.uk/1/hi/magazine/8253915.stm

Use some of the law quotes in that link, contact the seller to get your phone repaired free and you won't need to sell or if you do it'll sell for more money if it works properly.

The fact HTC have admited fault for the issue, puts you in a much stronger position.

If HTC recalled the phone, customers wouldn't have ended up in your situation.

Its all hassle you probably could do without, selling your phone is probably the easiest solution, but think if the poor soul who buys it, I feel the company you bought your phone from should honour their legal obligation to fix your phone (IMHO)

Oliver

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[HTC One X] knoxploration:
My bad. Hand on heart, I don't remember saying that. In which case, I revise my earlier stance, which was equally unsupportable. The true answer is nobody outside of HTC knows, nor can they know, nor will they likely ever know. (And even within HTC, they only know if they're paying attention.)

You can't judge problem frequency from forum posts without access to shipment data that almost no manufacturers provide; that simple.

---------- Post added at 04:09 AM ---------- Previous post was at 04:08 AM ----------

He/she references warranty towards the end of the post. I think the goal is just not to be without a phone while it's being repaired.
[HTC One X] bigoliver:
Yeah no problems mate. I've quite enjoyed our little debates :)

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[HTC One X] atrako1973:
I can bet my ass HTC knows very well the amount of hoxes with WiFi fault. Through the amount they have produced .to when the fix or if was implemented .cause if HTC doesn't know , then really they did don't know what they are doing...
[HTC One X] TomP190:
Well, after pretending WiFi on my HoX was always fine since new ( it's been a year now) recently I realised that is also suffering from loose contact with antenna issue and once pressed the affected corner it would improve, also no WiFi fix mods have helped..

After checking a few videos on the diy today I was brave enough to tackle it.

Apart from struggling taking it apart it was relatively easy fix to do.

One thing I did differently though is I have bent the contact pins up carefully instead of foil method, then after little cleanup it all went back together and I was very happy with the result.

Full signal in my whole flat!

Sent from my HTC One X
[HTC One X] Rusty!:
Problem with bending the pins up is that they're going to bend back down again.

They're not the strongest things either.
[HTC One X] matthew33:
Fixed mine in 3 seconds, without taking it apart - blutack!.

Matt