yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
When you unlocked your bootloader no where does it say that if you unlock your boot loader your warrenty WILL be void. It says MAY and this gives the impression that if the fault is nothing to do with unlocking the boot loader (and its not) that you can return it for warranty repair. HTC should make it clear, they have not and its too late for many of us now. Legally (here in uk) I believe HTC is obliged to honour the warranty. Morally it is obvious that HTC should honour the warranty.

You should keep complaining and escalating your complaint all the way to the ceo's office until someone at htc agrees to fix their design flaw without charging you the innocent customer.

All the advice is in the op, plus we have loads of previous cases of customers in the same situation as you, most managed to get the warrenty repair in the end, but they had to fight for it.

Best of luck and please keep us informed.

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[HTC One X] awwaab:
Sample letter

Thank you for the very quick reply, I really found this thread very useful,

Can someone please help me with letter of complaint. my English is not excellent as you guys, If I try to write, I am fearing that HTC will not listen & refuse again.
[HTC One X] Rusty!:
Funny thing is, we know from experience that removing the bootloader **UNLOCKED** or **RELOCKED** flag can be done by achieving S-OFF, it doesn't need anything replacing.
[HTC One X] bigoliver:
Yeah, HTC are just using that as an excuse to avoid their warranty obligations.

He doesn't even want the phone relocking, in fact if HTC do relock it, I'm sure he would just unlock it again anyway so why charge someone for a new motherboard they don't want. Also what happened yo the old motherboards they remove? Do they just end up in landfill or do they recondition them and sell them? Maybe they will lock your mother board and sell it to the next poor soul with the fault and an unlocked boot.

HTC produce a phone with a design flaw.

HTC provide a official way to unlock your phone.

HTC only says unlocking your phone voids your warranty AFTER unlocking. Suspiciously HTC only says it MAY void your warranty before unlocking, giving the impression that nonsoftware related issued are still covered.

HTC say they have to restore the boot to locked to do any repair and then charge you a huge amount for the new motherboard you don't even ask for or want.

It all sound like one great big HTC SCAM to me. How can they legally get away with this?

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[HTC One X] knoxploration:
You're in the UK: Contact Watchdog.

http://en.wikipedia.org/wiki/Watchdog_(TV_series)

Send them a brief, polite message letting them know

* Your phone has a known fault that is acknowledged by publicly-leaked internal HTC documents

* Your phone is still inside the warranty period

* The warranty is being refused because you unlocked the phone using HTC's provided tools

* The tools did not say your warranty would be invalidated, but that it "may" be invalidated

* The reply from HTC directly states that *all* unlocked phones lose their warranty, contradicting the information given before unlocking that suggests some warranty may be retained

* HTC have refused to make any exception in your case even though it is a known hardware design defect

I would guess if you word it carefully and clearly, there's a good chance Watchdog will bite, as HTC are a large company and are clearly in the wrong morally for refusing to fix a problem of their own causing by hiding behind a contract that is likely unenforceable due to its own wording, and the fact it directly contradicts your legal rights.
[HTC One X] bigoliver:
People have been contacting Watchdog for a while, while they haven't been too interested yet the more people complaining the more likely they will bite.

Great advice and letter template BTW.

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[HTC One X] bigoliver:
Last time HTC was on Watchdog in 2011..

http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html

http://www.bbc.co.uk/programmes/p00kxc7n

Doesn't seem like they have improved in the last 2 years

Edit: for people who live outside of the UK...

https://www.dropbox.com/s/dx1txgbl1zi0k9w/RiziE01-00071643-htc_Flash9_Med_v1_0.mp4.flv
[HTC One X] Danh2009:
Manual Fix

Apologies if you class this as SPAM, but I want to thank the XDA community once again for their brilliant hard work and problem solving. (and no... the thanks button will not suffice!!)

I have had this Wifi flaw since new but THREE UK wouldn't entertain me.

In fact they told me the problem is fixed in the new version of Android and I should go and check "Android.com" to see what the latest version is!!

so as Three are only capable of manning their stores with brainless dorks, and I couldn't bear being without my phone for 3weeks, I manually fixed it.

It took me 10-20 mins and I'm really glad I chose to open it up!

Thank you.

(also... i am very technical minded and its not my first phone repair!!)
[HTC One X] bigoliver:
I'm glad you found this thread helpful.

It makes me wonder just how many HTC phones where affected by this design flaw. Many One X customers will have returned their phones without even knowing about thus thread, many won't be able to read English, many have done self repairs and probably the biggest number of people won't even realise they have a fault they'll just assume the One X has bad WiFi. With such a large number of faulty phones I believe HTC really should have done a full recall.

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[HTC One X] el_nene_kpy:
amazing how people find solutions to our problems and htc dont move a finger ... amazing
[HTC One X] sywats:
Myn has it to but I'm not brave enough yet to open it up lol , I have a piece of card in the back of my gel case works a charm for now :D
[HTC One X] @di:
Thanks bigoliver for this thread.

I bought a second hand HTC one x very cheap and soon realized that it has WiFi problem. May that was the reason he sold me very cheap.

Then I started cursing myself why did I buy a second hand. Since I have upgraded from HTC incredible S , I knew fellow xda friends must have a solution for this problem, may be a software upgrade. Later after doing the research and after reading your thread realized that its a hardware fault.

Read through your guides and complete thread, I took a knife ;) and have opened my HOX. Sorry not the recommended way but I didn't have tool or option. I

Tweaked the antennas and problem got fixed.

Now it is fully working.

This is my first post in this forum. Thank you once again.
[HTC One X] Rusty!:
For what it's worth, HTC have no problem doing warranty repairs on second hand phones... just don't tell them you didn't buy it new.
[HTC One X] Dubhaltach:
OK, I need some serious help with this. How did you solder it to the board directly with it sticking? The whole pin on mime fell off, even the part on the board. Is it permanently screwed? Also, how did those wires fit in the case when you closed it up?
[HTC One X] bigoliver:
assuming the phone is within the warranty period and bootloader is still "locked"

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[HTC One X] crazy88:
Just like to say thanks for the info in this thread. My wifi began playing up a few weeks back, and I hadn't read about the wifi problem for ages, so had forgotten about it. A quick search on XDA and i found this thread again.

I've opted for the paper under the antenna approach, i'll leave it for now and see how it goes as my wifi currently works great. If the problem comes back i'll consider some alternative methods.

Thanks again for all the info, pics etc.
[HTC One X] dan281082:
thought id share my experience of htc repair. so far so good, admitted my wifi fault on chat, arranged collection same day sorted, now awaiting return, hopefully fixed will keep you all informed
[HTC One X] dan281082:
all back today and seems fine. only gripe no explanation on what they did
[HTC One X] bigoliver:
Great result, we'll just have to assume they did the full official repair. :o

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[HTC One X] cjm1979:
Mine now as the fault and also the screen appears to be coming away on the top left. I've unlocked it, so if I put it back to how it came and relock it they should fix it shouldn't they as it's obvious it's not down to unlocking?
[HTC One X] bigoliver:
Judging by peoples experience its potluck if your relocked phone gets a warranty repair or not. Every one within warranty should get a repair regardless of boot status as 1. It is an admitted design flaw by HTC and 2. HTC's own wording when unlocking is misleading at best.

Your best scanning through this thread, reading other users experiences and making your own mind up.

Good luck whatever you decide to do

Oliver

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[HTC One X] 3nr1c0:
I solved the problem by placing under a small thickness in the backcover contact. I cannot post a photo of my solution because I broke my opening tools.

Before this trick i have problems with wifi and BT 1meter far from wifi AP. Now it's ok
[HTC One X] bigoliver:
Only problem is that unless you can stop your phone getting compressed the fault may return as the pins bend even further. But hopefully not.

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[HTC One X] marky2210:
It works

Today finally got the guts to open up my HOX as instructed.

Followed the step-by-step DIY. pulled up a bit the 2 antenna nodes on the right rear side.

Conclusion - it worked! though scary as hell.
[HTC One X] myself11:
My One X was starting to annoy me with wi-fi issues and since I've bought the One to try it for a couple of weeks, I intendend to leave One X on the repair center this week. Tested it yesterday and wi-fi worked kind of "normal"... Now I'm afraid they won't be able to replicate the issue and won't repair it, godammit.

Do you guys had this behaviour? Does wi-fi improve if you don't use One X so intensively or for a couple of days?
[HTC One X] bigoliver:
No, once the pins bend they can't unbend by themself. However if you have started putting your phone in a case that could be compressing the phone making a temporary repair, until the pins bend even further. Or maybe you had a case on your phone, that blocked the WiFi and now you've removed it? You should always test signals strengths with out cases.

It sounds like you could have a different WiFi issue?

If you do have this WiFi issue I found compressing, the screen to the back, between power button and camera lens, helped gain a connection, however squeezing the phone like this..

>> phone screen < <

Just below the volume rocker on one side and just below the power button, would make it worse again. Would make the wifi signal drop.

If you do try squeezing your phone, do so with caution and at your own risk.

If your phone seems to be OK, you should probably just leave it be, but keep a close eye on your WiFi.

Hope this helps,

Oliver

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[HTC One X] myself11:
Thanks for the reply.

As a matter of fact, I was testing without the usual case, but I tested it again and I think the issue remains.

I've tried the squeeze thing since I've read your OP and it improves by 2 "traces" the wi-fi signal. Do you think is a bad thing to tell this on the repair center? On one hand, it reassures the problem, but on the other hand they might say that it caused the issue.
[HTC One X] bigoliver:
I told 3uk that squeezing the phone improved my signal when I returned my One X. A lot of people have linked to this thread when returning their phone to explain to problem better, that could be a better option? (Or just write "XDA WiFi problem", that's what HTC call it internally)

The repair centre should do there own squeeze test anyhow (according to the leaked document in OP) but, don't rely on others to do there job properly.

Good luck

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[HTC One X] PeyWetWork:
well my One X has finally decided after a year of putting a piece of cardboard in my case pushing the back in it doesn't like it anymore so now waiting for UPS to pick my phone up today....

hoping they will fix it free because my first One X i got was replaced by Vodafone which i smashed the screen so now i have a different IMEI than what i have on the htc one x box
[HTC One X] bigoliver:
The old compress it trick was always doomed to ultimatly fail. I hope your repair goes smoothly, I'd imagine it would as Vodafone should have returned your phone in a warranty state, but we'll see. Good luck and let us know how you get on.

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[HTC One X] awwaab:
Thank you all guys you help was on spot htc did not had choice but to fix my phone under warranty after I used the sample letters and advice given in this thread, It wouldn't be possible without you.

thank you
[HTC One X] PeyWetWork:
it worked for a good year but shouldn't have been a problem in the first place

they have my phone now so now to wait and see what happens
[HTC One X] matthew33:
My router is downstairs, and the One X is the only Android phone i've ever had a rubbish wifi signal in my bedroom upstairs, so instead of risking destroyinh my One X...I made a couple of windsurfer wifi signal boosters.

May look silly and funny, but my wifi signal on phone has gone from zero to FULL bars:laugh::laugh::good:

screenshot utility
[HTC One X] bigoliver:
Just reread your previous posts. Glad you managed to get a warranty repair, its sad HTC are still trying to wiggle of of their obligations.

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[HTC One X] bigoliver:
The HTC One X has excellent wifi, unless it is faulty. Your solution obviously won't work on other routers and won't help with other issues associated with the design flaw, like weak GPS, battery drain and weak Bluetooth. As innovative your solution is,its no alternative for a real fix.

Thanks for sharing though, it might help someone temporary.

Oliver

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[HTC One X] matthew33:
Yes, the solution will work on all wireless routers.

my router is downstairs in my house and in my bedroom I had a wifi connection on my One X, but there were zero bars on the signal meter and slow etc.

BUT, when I installed the 2 Windsurfer mods onto each antenna on my router, the signal on my One X is now FULL bars all the time and super fast.

Nope, it's no permanent fix, but quite a handy little tip for people that are having slight signal issues at home with their wireless router.

It works, and literally thousands of websites confirm it and I can 100% confirm it works as a temporary fix.

Check these:

http://www.helium.com/items/1507451-maximize-wireless-signal

http://www.ehow.co.uk/how_6641810_make-windsurf-booster-antenna-wifi.html

http://lifehacker.com/306436/top-10-wi+fi-boosts-tweaks-and-apps

http://www.makeuseof.com/tag/8-tips-to-boost-the-signal-from-your-wireless-router/

http://gadgetneed.blogspot.co.uk/2012/05/boost-wifi-signal-reception-from-your.html
[HTC One X] bigoliver:
Sorry, my bad. What I meant was, when you are using someone else's router you'll be back to square one. I have the One plan from 3uk, which gives unlimited data, so I only really needed WiFi for hotels when abroad.

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[HTC One X] matthew33:
My apologies too:o, coz I should've said that it's only really a fix if, like me, you only ever connect to wifi in one place, like your house.

Prob' look a bit odd walking around with 2 of those windsurfers in your bag/briefcase, randomly putting them on other peoples antennas...lol.:laugh:

cheers

Matt
[HTC One X] bigoliver:
Lol yeah.

That reminds me, have you seen the crocodile clip fix? So funny, the guy is actually being serious too. He's had a lot of views though...

https://www.youtube.com/watch?v=OsUs2IVEU-c&feature=youtube_gdata_player

I found this so funny :)

Oliver

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[HTC One X] PeyWetWork:
well on the tracking yesterday it said my phone repair was complete.....today its back to saying waiting for phone to be received :rolleyes:
[HTC One X] matthew33:
LOL....was it me dreaming or did he really fix a pound coin on the phone??

Lmao:eek::laugh:
[HTC One X] Rusty!:
Not fixed to the phone, it's wedged between the phone and a case. Coin compresses the back of the phone to improve the contact between it and the pins.
[HTC One X] PeyWetWork:
its what i had done but with a piece of folded paper but that finally gave up and had to be sent for repair
[HTC One X] ismethajametovic:
I just fixed my GPS, Bluetooth, and wifi by bending the prongs on the motherboard to make contact with the antennae on the bezel.

It was actually pretty easy. The hardest part is removing the bezel, but after that it's smooth sailing. I used a thin knife to bend the prongs. (be extremely careful not to break off the prongs!) :good::good::good::good::good::good:

Here's the vid I used: http://www.youtube.com/watch?v=NfH48nbCFE4
[HTC One X] Aviel133:
I have this problem to..
[HTC One X] ismethajametovic:
Fix it yourself. It's easy as pie.
[HTC One X] bigoliver:
That's normal apparently, it means its posted back to you. Don't ask me why it doesn't say "Returned to sender" I guess that would be too simple

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[HTC One X] bigoliver:
Thanks, great video. Will add it to the op when I'm at my PC again

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[HTC One X] PeyWetWork:
haha yeh that would be far to simple for them

should have it tomorrow as its at my local depot now
[HTC One X] PeyWetWork:
Phone just been delivered back to me.......why can't they on the repair not tell you what they have done :confused:

going to have to charge battery incase they actually changed it
[HTC One X] kevsta5:
I just repaired my WiFi by bending the conectors a little just like in video. Now it works again thanks .like a lot of people say the back is the hard part to remove the is easy.
[HTC One X] bigoliver:
Glad you fixed your phone OK.

It might be a bit temporary though, the official fix adds support to prevent the pins getting squashed again. You need to make sure the pins don't re-squash them selfs.

Hopefully it'll be OK though.

Oliver :)

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[HTC One X] PeyWetWork:
few days gone now since i had phone back from htc

Wifi and bluetooth now working as it should :good:

Battery seems to be slightly better than before but not much
[HTC One X] bigoliver:
Glad your phones fixed. The WiFi and Bluetooth should be good on the One X, which yours will be now. Though the One X battery is cr4p, so that'll still be crap, just not quite as cr4p. Overall its a great phone if you have a working one.

Thanks for your feedback

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[HTC One X] bobirt2:
WIFI fixed

O.K. Thanks to this forum and tread, gathered some courage and opened my HOX to fix the wifi problem.*too lazy to wait 3 days for repair):o

Opened the case just with fingers and nails (did not have the courage to use anything sharper). Slowly but surely:D

Started from the bottom bending it slowly, then used finger nails to go along the edges, used a long and tiny screwdriver to lift the battery...

In fact tried three times before it finally worked well...first time just glued the foil on top of the antenna and didn't really make a difference...second time squeezed some tape under contacts of MB and left the foil on the antenna - not much difference:rolleyes:

Third time, lifted slightly contacts on MB and lifted the antenna (as shown in one video), squeezed the foil under it (size of the antenna, maybe 1,5 mm thick) - and it works perfectly:victory::victory::victory:

Became an expert in opening the case with my fingernails:angel:

Big thanks to everybody on this tread and beyond for tips, instructions and well....courage :laugh::laugh::laugh:
[HTC One X] psyxeon:
Same here but I mannaged to fix it.:D

Align the cables so you can close the case

Clean the area and the soldering gun.

Do not overheat the board.

Get a vacuum pump, just in case

http://www.electronicstheory.com/COURSES/ELECTRONICS/pic/solder23.jpg

Go for it:)
[HTC One X] gffmac:
Anybody know if opening my one x to fix the wifi problem can stop NFC working?? Not sure if there is anything that can be upset in regards to NFC use when opening the back case. I have a NFC enabled travel card and have been trying to read it with this app https://play.google.com/store/apps/details?id=com.nexus.popcardchecker I have managed to get a beep out of it once or twice after many many attempts and thought I might have knocked something when I did the wifi fix many months ago. NFC is enabled in settings of course and have tried Android Beam on and off too.

Thanks

Edit: I have managed to get it to work by squeezing between the left and right of the phone 2 or 3 cm up from the bottom of the phone... I don't need this feature much but would be nice to get it working as it should.
[HTC One X] mike877:
Hi people,

Well i have a bigger problem.

One of my antenna's broke off while i was trying to lift one of the antenna's.. so i have no wifi at all.

Is there a way to fix it? :(
[HTC One X] gffmac:
Is there anything left of it, if there is you could solder to it?? Maybe show us a screenshot.
[HTC One X] mike877:
Well the only thing that is left, is the bottom plate of the antenna if you know what i mean.

the pin just broke off.
[HTC One X] 3nr1c0:
My suggestion is ( if you broke one pin in the housing ) buy a new back case. Solidering is very dengerous if you are not an expert and you irreversible damage your ONe x
[HTC One X] mike877:
Okay but what about the connector on the OneX itself?

One of the connectors was bend so far down, it just fell off when i tried to lift it up a little.
[HTC One X] Rusty!:
You're gonna have to solder it, or find someone who can really.
[HTC One X] mqazimi:
Guys, I did the same, I tried to lift a bit up and both pins felt down.

I went to a regular service and solder new pins. However the pins are not from the HOX, but from the old nokia phones. These pins are very very strong material produced, which makes the antena to be in good contact. I left them up and down and no problem.

Believe me the wifi is terribly much stronger then ever seen before. It is much stronger for about 200% than before.

I can walk all around my house and get out in the garden and have full bars with wireless.

I realy was disappointed with pins material used in HOX. These pins are made from very very week material.

I was terryfied how can be possible to be broken if you touch them slightly, but I believe it worth, because now I have the best wifi quality ever had on any of htc phones.
[HTC One X] DeeZZ_NuuZZ:
i hope i can find them on the internet too :D i need them too...
[HTC One X] bigoliver:
Great job, glad your sorted. I wonder if you have the best home fix yet. Sound very stable and solid. The problem with soldering a wire is that it unintentionally extends the antenna which strains the whole phone, shortening life expectancy, the problem with lifting pins (if they don't snap) is, unless you can stop your phone squashing the pins you be back to square one pretty soon. So your solution of replace the pins with new stronger pins seems like the best possible option if a warranty repair is not possible.

It may be even be better than an official fix, you could have the worlds strongest HTC One X :D

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[HTC One X] Super-Veloce:
I don't have the signal problem, but I do have a speed problem

With 3meters distance from ASUS AC66U WiFi router, I get max 36mbit/s on both 2,4 and 5.0Ghz

While my HTC One, get's 115mbit/s on 5Ghz and 2,4Ghz around 60-90mbit

Do you think I can send my One X for repair?

Also ear speaker, low sound when calling, volume max
[HTC One X] bigoliver:
No idea if you'd qualify for a repair or not. Not enough info, even with all the details it would only be my opinion, your best calling HTC and asking.

They can also advice if they think your phone is faulty.

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[HTC One X] mike877:
Well i found someone who could solder .. and he soldered over the plce where the broken connector was and on the golden plate. (i've lost the connector though)

It worked for like five minutes.. i had a full bar, but now it's all nothing again.

So what's wrong?