yashsingh1/xdaforums huggingface dataset:
[HTC One X] vkvedam:
Hello Members

I've done the fix myself although I hadn't experienced any problems to start with and wanted to future proof it. I haven't soldered it with wires because once you unsprung the pins they are high and enough for them to stay in contact. Instead I've put a couple of solder blobs on the plate which should provide plenty of contact to the pins and you can't really deform the pins any more as there's enough room for this to happen. It's my understanding anyway. Opening this thing is the easiest of all DIY jobs I've done so far. Just do it gently with plain hands and as long as you don't insert anything at the bottom you are quite safe from touch buttons getting disconnected. This is because the whole screen assembly has got plastic hinges all around that snap into the bottom housing. The bottom hinges are critical as there 3 of those to start with.

Hope this helps the other members who are still contemplating over doing this DIY.
[HTC One X] liberator72:
So after weeks of arguing with Carphone Warehouse, and then having them to agree to replace my handset if I sent it to their repair center, and then having it sit there for 2 weeks doing nothing, today they have given me a replacement. A brand new handset, direct from HTC's stock, however it must be from old stock as it is a HT23 model. I'm not at all bothered that it's from the HT23 series because the fact they have given me a brand new device has now reset the 28 day in store exchange policy, and now that I know what to look for, if this fault stars to rear it's ugly head again any time soon, I can just walk in and swap it out on the spot. I haven't yet checked for any of the other problems (yellow spots, dead pixels in screen etc.) as they battery only has 5% on it, so I will fully charge it and run the 1.29.401.11 RUU before I do anything else, but as far as Wi-Fi goes, it was working as it should in the store.

I have to send out a massive THANK YOU to bigoliver and everyone else who has participated in this thread to bring this fault to light. For me it now has a happy ending, and I truly hope that the rest of you that are having problems get them resolved satisfactorily as soon as possible.

Good luck everyone. Regards, liberator
[HTC One X] gapper100:
Okay, let me post a short summary of my story so far:

I already had my fourth HOX, when I decided to test if I had this Wi-Fi issue (this is approximately two weeks ago), and I found out I had it. So, after reading HenkJoost's story (since I'm also from Holland, and my HOX was HTCDev-unlocked) I decided to call HTC and really make sure that they would fix the issue

for free

. The guy I talked to assured me they'd fix it, and it was picked up on july 12th.

Today I checked the Dynafix Track & Trace info for my repair, and I found out that they repaired it yesterday (july 17th), and it was sent back to me today. It states that they "Replaced a part", and my IMEI has changed.

Does this mean that they replaced my motherboard, and applied the fix stated in the OP?

I'm on holiday right now, so I won't be able to test the phone myself for almost two weeks, just wondering what a changing IMEI implies.

Will update this story when I get home!
[HTC One X] CharlieCharlie24:
Received my phone back from ThreeUK today. STILL has the WiFi problem. Doesn't even mention it on the letter that comes back with it, despite it clearly saying it on the forms when I handed it over.

So, I've got to take it back to the Three Store, hand it over for another two weeks and have to use a god awful loan phone again (last time it was a HTC Wildfire, felt like smashing it in to my face, it was that slow)

Any advice on what to say this time as I don't want to have to go through this all again, severely fed up now.
[HTC One X] flashypants:
The IMEI is linked to the Mainboard (Motherboard). Your serial number will still be the same as they can port that over for warranty continuation purposes. This would suggest that they have done the stated fix for WiFi fault.

From talking again with HTC today it appears that they forgot to follow Stage one step 3 - IV : replace MB (Mainboard) as all of stage 2 has been done and commented on in the HTC repair notes but my IMEI is the same.
[HTC One X] bigoliver:
Big Thanks for that Lawrence, I will add it to the OP when I get home from work.

Sent from my phone using a forum app
[HTC One X] bigoliver:
Sorry to hear that, let's hope you get a brand new phone with fix in return. I doubt you will trust them to repair your phone correctly after the first time.

Sent from my phone using a forum app
[HTC One X] bigoliver:
I have read your posts with interest, it's great to hear you got a replacement. I do think your new phone will develop the same fault though, you could try to accelerate the fault within the 28 days by doing the squeeze test, but I don't recommend that!

Fingers crossed everything will be ok for you mate.

Sent from my phone using a forum app
[HTC One X] bigoliver:
Yeah try what I did and call the chief executives office. In the OP I linked to a my guide it has a number for the office too, they are much more helpful than the call centres and three stores.

Check the guide, hope it helps

Sent from my phone using a forum app
[HTC One X] bigoliver:
I think it means your phone's had a new motherboard, looks like you've got the proper fix as linked in the OP. Enjoy your holiday don't stress about your phone mate.

Sent from my phone using a forum app
[HTC One X] gapper100:
Thanks for your reply, I hope this is indeed the case :)

Can't wait to finally have a 'flawless' HOX when I get home, but for now I'll enjoy the amazing island of Bonaire ;)
[HTC One X] liberator72:
Trust me, that was the first thing I thought of when seeing the S/N in store!! lol

Instead of dealing with my local CPW (as the staff there are muppets), I did it over the phone and the store in my nearest city (Exeter) where the staff were more than helpful. I'll keep this one for a couple weeks and monitor it very closely, and the first sign of the signal degrading I will indeed accelerate it myself to make sure I get an instore replacement from a new batch :)
[HTC One X] wman2:
An update to my case...

HTC rang me up (at 12pm rather than 4-6pm as requested) the first time a few days ago and I explained my whole problem to them again. They then said that the warranty was invalid and I told them that it shouldn't be according to their terms and conditions. He then said he had to pass me on to ANOTHER team who would call me back within 48 hours. I requested the same time period again. Sure enough, the next day at 1PM (still wrong time) someone rang up but they rang off after 2 rings so I didn't have time to pick up the phone. They left me a voicemail telling me to ring up to arrange ANOTHER CALL-BACK. He said there's nothing else they can do and that it doesn't seem likely that I'll get my repair under warranty.

Still awaiting that call, this is really unacceptable and I'm thinking about contacting Watchdog about it...

By the way they say the reason I'm being charged isn't because of the WiFi problem (which apparently is free for me) but they charge me £195 to replace the motherboard because they have to do that to get it under warranty again so the bootloader is locked. Complete bullsh!t in my opinion.

Have updated my post here
[HTC One X] Henkjoost:
Hi, Jasper

Can you pm me your story, please!

Mag ik jou verhaal als bewijs voor HTC?

enjoy your vacation
[HTC One X] Henkjoost:
This makes me so sick :( it's so unfair

edit: okay wait: this is interesting > http://xdaforums.com/showpost.php?p=25579045&postcount=1

Only unlock+relock = not voiding warranty

Unlock>custom stuff>back to stock>relock = voiding warranty

tfack... ¬¬
[HTC One X] bigoliver:
But to fix the wifi problem HTC needs to change the motherboard anyway (according to the leaked document added to the OP). This is complete nonsense, htc are trying to fob you off, you don't want a new motherboard your not asking for warranty (if your not under warranty then why is the wifi fix free?). In fact if they do return your phone "locked" first thing you'll probably do is unlock it anyway.

How can HTC charge you for something you don't want doing to your phone and didn't ask for, this can't be legal! Tell them to just repair the wifi and return your phone with or without a locked bootloader ASAP or you'll take it further (ofcom or small claims court).

It really annoys me that HTC are treating a customer like this and unfortunately you are not the only one. I am sure you can get the fix for free, shame they make their customers jump through hoops to get it. Keep fighting and keep us informed, if I can help at all just let me know.

Sent from my phone using a forum app
[HTC One X] gapper100:
PM coming your way mate :) I suppose I should just write it in Dutch?
[HTC One X] bigoliver:
Great to see us all working together like this.

I really want to see everyone's cases resolved. Keep up the good work

Sent from my phone using a forum app
[HTC One X] TimmyTossPot:
I'm on O2 but didn't even consider sending it to them. I sent mine straight to HTC for repair. Have you considered doing this instead of using Three?
[HTC One X] marvelspires:
Starting sorry for my bad English.

I bought it two months my htc x one, I'm an alternative rom, everything working perfectly. I decided to buy the Plantronics 903+ bluetooth headset connected the player played the beautiful music, it worked, when I put the phone in his pocket began to fail the song. I was mad with rage, because my wife's LG p500 works perfectly, even if I'm away from the cell with a barrier. Ai saw that has a problem with wifi that uses the same antenna bluetooth, but my wifi works spectacularly, not of any problem, even getting me away from the base signal is high.

Can anyone help me? I'm very disappointed with the htc, giving me ta desire to sell one to buy a s3 x. And it seems that my sensation had the same problem. Did I do the tutorial is going to solve my problem with my phone?

please HELP!
[HTC One X] bigoliver:
If you send your phone straight to HTC it is not covered by Sale of Goods Act, the SofG Act gives more protection which is very important if you have unlocked your bootloader.

I wrote a guide a few pages back explaining the pros and cons of warranty repair V's return to seller. Both have their own strengths & weaknesses. The guide is linked in my op if interested. I'm only on tapatalk at mo so unfortunately can't link to it.

Sent from my phone using a forum app
[HTC One X] gloscherrybomb:
So, as a reminder, I sent the phone in for repair. It was marked as repaired, however the problem still existed. When I phoned HTC they said they understood the problem but a fix was not yet in place. They eventually contacted me to ask me to send it in for repair again. I did so, and then... check this out!

repair.jpg:

Arrrggggghhhh!!!!

Edit:

I phoned HTC, and apparently the screen was damaged out of warantee. What???? It was sent back in perfect condition, in the packaging that they sent me from the last 'repair' plus bubble wrap because I didnt trust it.

There is no way it was damaged in transit it was that well packaged. Which means that it was broken during the repair and they are trying to pin it on me.

I not only want a new phone but compensation for my time. Where do I take this, from a legal stand point?
[HTC One X] chimo29:
can I just ask a quick question.

My repair is still good. Starting to really enjoy the phone again and hopefully it wont break again.

Out of curiosity I checked my first log with the repair centre and compared my serial number and IMEI number.

The IMEI number is different now to what it originally was.

What does that mean? a new motherboard?

thanks

Chimo
[HTC One X] tay200k:
Hi back with a update.

on the 10th my repair ticket said repair complete but then i looked at it again a few hours later and said in repair!!

It stayed as in repair for a few days. On the 13th i get a phone call from htc saying they are going to send a brand new htc one x to me they said it would be here Tuesday i also had a email confirming they are sending one here is the email..

This is a courtesy message From HTC.

We apologise for the delay in getting your HTC device repaired and returned to you.

However we are now going to be sending you a band new HTC One X.

If you require any further advice or information please do not hesitate to contact us on 0845 89000 79 or via email

Thank you

Sincerely,

Jamie

HTC

After i got this my repair ticket said it was sent but with no tracking info.

Tuesday came and guess what no phone...so i went out and brought a htc desire c because i needed a phone. (funny thing is this phone broke after a day it wouldnt switch on!!! carphonewarehouse just swapped it lucky.)

so yesterday i gave htc a ring they said they would get back to me today between 9 and 9.30 guess what no phone call. i gave them a ring and got on the phone to this nice guy he said he would get the info and ring me back and he did!

He said a load of new one x's where sent out yesterday via dpd and i SHOULD get it today.

about 30 mins later he rang me back up with tracking number and its due between 2 and 3 today!
[HTC One X] raghu135:
will this method solve my carrier signal issue ?

will this solve my carrier signal issue ?

Please help me with this , am so tensed with this issue :crying: .

Bought a New phone from ebay.com and unlocked it & it was working fine for upto 5 days , then suddenly it started to trouble me with the signal strength .

It like this 5-4-3-2-1 bar , then it goes zero and then network wont be available . Then again network comes back after some mins 1-2-3-4 bar and vice versa.

I cant talk in phone continuously :crying:

Please reply
[HTC One X] marvelspires:
although no one have answered my question, I come here to speak my experience, my phone had a great wifi reception. But the bluetooth was failing to listen to other music on the earphone, I did the tutorial video, wifi went the same way and bluetooth improved 20%, but still keeps crashing when I hear other music on a handset. Disappointment this phone
[HTC One X] bigoliver:
Looks like you was messed about quiet a bit, but all well that ends well. I'm glad you got a new phone, you can now start enjoying it :)

Sent from my phone using a forum app
[HTC One X] bigoliver:
You should definitely get a replacement, somebody else in this thread had the uni body damaged when the repair centre opened the phone up. I can't remember exactly what the outcome was.

It's easy to say with hindsight but we should all take pics/video prior to posting our phones, it might support any disagreements with repair centres over the phone condition. I will add this to the horror stories in the OP hopefully it will help others.

Cheers for sharing and keep us informed

Sent from my phone using a forum app
[HTC One X] bigoliver:
Yeah it looks like you have the official fix as linked in the OP, so far no one has complained about this issue after the fix. Your phone should be spot on with any luck.

Sent from my phone using a forum app
[HTC One X] bigoliver:
All the info is in the OP, it's up to you how you decide to fix your phone. If we could help further we would. That said I would probably relock, return to stock and send to HTC for a warranty repair (call htc first). I can't guarantee anything, your choice but whatever you choose to do, keep us informed.

Cheers,

Oliver

Sent from my phone using a forum app
[HTC One X] liberator72:
So my new replacement handset (albeit HT23) didn't even last 24 hrs. Nope, the WiFi is still fine, getting great reception with that even though I still feel it would develop over time. No this one has the GPS fault talked about from early models. Even standing outside on a clear day as it is today, it takes a good 3 mins to find anywhere near where I am, and once it locks my position it shoots me off (according to GPS Status) at a rate of 250 Mph up the road before spinning around like a Waltzer at the fair ground. Straight back to CPW, and they have ordered me a new one that will be here by Monday. So glad I got that replacement now as it reset the 28 day exchange period in store.
[HTC One X] raghu135:
will this method solve my carrier signal issue ?

Please help me with this , am so tensed with this issue .

Bought a New phone from ebay.com and unlocked it & it was working fine for upto 5 days , then suddenly it started to trouble me with the signal strength .

It like this 5-4-3-2-1 bar , then it goes zero and then network wont be available . Then again network comes back after some mins 1-2-3-4 bar and vice versa.

I cant talk in phone continuously

Please reply :(
[HTC One X] ste1164:
Send it into htc it sounds like a hardware problem. They might shove you around a bit if you unlocked it with htc dev.
[HTC One X] PhilipL:
Hi

It's interesting to note that the official fix places the re-enforcing bits of plastic around the GPS attenna as well as Wi-Fi. The GPS antenna is the opposite side. I suspect people with GPS problems may be suffering from the connection issue as well on that antenna, doing the squeeze test on the opposite side might confirm that.

Regards

Phil
[HTC One X] wman2:
Some good news.

I was rung up today and I managed to answer it in time. The woman repeated the same stuff that everyone else had said but after a bit of arguing she said she'll talk to the repair centre and see if they can get it done for free under warranty! :)

No promises apparently but it's looking good, I'm awaiting a call either tomorrow or on Monday to confirm whether it'll be done or not.

After seeing other people who had unlocked bootloaders and waited less time than me are getting brand new devices I'm still feeling a little fobbed off because I've been without my phone so long but I can't really complain at the moment.
[HTC One X] pdagenius:
My hox is in repair in uk now. Htc say turnaround is 5 working days. They will organise UPS courier to pickup and return the phone. You can track the progress on the HTC website.
[HTC One X] mickfitz:
I wish I didn't open this thread up.

Ignorance was bliss but now I must accept the obvious.

Damn it. Phone has this issue. Sh23
[HTC One X] KenMoo:
I am experiencing the same problem and the phone is currently in the local distributor service centre. I did emailed them twice and attached some detailed pictures with videos demonstrating the problem. Below is one the bizarre replies I obtained

Dear ******,

Thank you for contacting HTC!

Regarding your inquiry about HTC One X issue, we would like to provide you with following advice and solution as below:

We do apologize for any inconvenience that may cause you. We deeply regret if this issue has caused you any dissatisfaction with your phone or with HTC, and we hope that it will not detract from your overall use and enjoyment of the One X.

It is inevitable that signal strength will weaken a little when the antenna is covered in its entirety by a palm or fingers. We test our phones extensively to ensure that under normal circumstances the reception strength performance will be more than sufficient for the operation of the phone. Some customers have raised concerns with One X's signal strength and we are investigating whether the problems described are within normal operating parameters.

There are many ways to avoid getting a weak signal

1.Try adjusting the position of the phone, sometimes just repositioning the phone in your hand will boost the signal a little.

2.Try allowing for a little more space between the phone and your palm.

3.Try moving to a location with more signal strength. Remember that certain areas may have better cellular/mobile reception than others.

Meanwhile,thank you for your continuous support of our products and services.

Should you require further assistance, please do not hesitate to contact us again.

We look forward to be of service to you again.

They refused to a acknowledged on the design fault... I am an avid reader (been following this thread for a week) and the problem I had with my HOX prompted me to register!!
[HTC One X] bigoliver:
Thanks for joining, they are many people just reading this thread, we need them to all join up and share their stories with us, let us know what their model numbers are and if they manage to fix the issue.

An awful lot of these phones must be getting returned for this same issue all at the same time, they can't just fob everyone off. It's so widespread I wonder if eventually they will just recall the lot for repair/replacement.

Let us know how you get on with the repair centre. Mine is there too :(

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] KenMoo:
My HOX Phone Model is SH23TW and I've seen three users (SH23 as well) around me with the same issues as mine.

The way they downplay the issue is appalling and I tried contacting the hotline but as expected, it was a scripted operator and nothing much can be done...

Funny how I reverted back to the HTC desire as well...
[HTC One X] bigoliver:
Let's all get on twitter, facebook, g+, anywhere and share this link.

If HTC don't fix this very soon our members are sure to start contacting, the media, technology websites, trading standards, watch dog and protesting to get ourselves heard.

Plz HTC, sort it out.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] ToddeSwe:
I told you so, I don't think they are doing anything unless they don't have to.

Contact the press, write on facebook, twitter, all available channels.

Much money are at stake, so don't believe they are admitting anything until our case hits the fan. :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Scarrrr:
Does this wi-fi antenna also influences the 3G signal?

A friend of mine got his HOX this week. No Wi-fi problems, but really bad 3G connection, slow speed etc.

Is this the same antenna?

btw;

I spread the word about this topic. Through social media, other fora, connected to HTC on FB and via Phone...
[HTC One X] dave_heath:
So I got a text message this morning from DPD (UK delivery company) who said they would be delivering today! Quick run into the office and a coffee later, I now have a s/n: HT257W...

On the discussion about cases, I did have my phone in a leather flip case for a long time and then swapped to a silicone one. I didn't have problems till after I changed cases. Is it possible that the more rigid case prevented twisting and therefore loose connections?

/2cents
[HTC One X] tasos12:
Reading all this I am glad I decided to wait a bit longer until my contract ends (which is September-October)to upgrade to HOX.....

Maybe I will get lucky enough and this problem will be fixed in the batches produced by that time.

For now I will keep trusting my good old Desire S.....
[HTC One X] mattuk:
As a means to try and see if silicone cases cause an issue ill be leaving mine case free until I get an official HTC case.
[HTC One X] bigoliver:
Congrats mate, glad to know you get it sorted, lets hope your phone is from a fixed batch.

Cheers for keeping us informed
[HTC One X] Scarrrr:
I never used a case and still have the problem.

The only way to test this is to NOT use the device until you have a hard case.

Using no case at all -> HW issue

Using a silicon case -> HW issue

Using a hardcase and then switching to silicon case -> HW issue

We should have someone who used a hardcase from the beginning and still uses it, to check whether this can prevent the issue from happening, but to be honest i doubt it makes a difference. Plus, using a case is not a valid option for me.. it would be like iPhone and their deathgrip solution.
[HTC One X] combat goofwing:
I take it I don't have the issuebas when I press the back between the camera and volume button my wifi signal drops off as though I'm blocking the sensor