yashsingh1/xdaforums huggingface dataset:
[HTC One X] lawrence750:
yeah i thought i was lucky and didn't have this problem, until i tried playing some music to my bt headset today, and it starts stuttering if i even just turn my head slightly away from the phone :mad:

i had postponed my previous repair ticket for a couple of weeks for a dead pixel and misaligned speaker holes. add on the bluetooth and wifi issue (i can easily replicate the wifi issue too, although signal isn't that bad currently) and thats 4 issues, on my 6th (yes 6th) one x!!!!!!!
[HTC One X] mravant:
I don't think this has anything to do with cases put on the phone as mine has never had a case on it from day one and still 3 weeks later developed the fault.
[HTC One X] dave_heath:
I'm not suggesting the case causes it, I am suggesting that a hard case could prevent it.

I'm going back to the leather flip case I started with and hope I don't get this fault again. It makes a large phone even bigger and bulkier but seems to protect it more.
[HTC One X] Joshhudsy:
HTC just keep telling me it is just my phone and they have no reports of others having problems! They lie! :mad:
[HTC One X] Joshhudsy:
After a day the phone has lost WiFi signal again, I can easily fix it by pressing down in the top right hand corner again but this shows how the connectors disconnect very easily, I think it disconnected when I pressed the volume up button.

I wish there was a simple solution! Looks like I'm sending this in for repair! :mad:
[HTC One X] mravant:
Sorry I was not reffering to your comment. :)

It was suggested earlier in the thread that phone cases may have something to do with the phone heating up more and casuing the issue.
[HTC One X] liberator72:
This is quite possible. I have taken a look at the GPS thread to see how the guys there have got on and for the most part it seems the general consensus there is the same as it is here, and that is that it's more widespread than most people think but most do not notice it due to the fact they don't use GPS that much. However it's worth noting that although my WiFi was completely shocking on my previous handset (no connection at all at times) my GPS was exceptional. It's all a bit strange really, such a tiny flaw in design causing so much trouble. I'm hoping that the new stock arriving next week is from the post fix production lines because it's becoming really frustrating now and I am seriously considering jumping ship to another brand even though it will pain me to do so as I've really become quite attached to HTC and Sense. All I want at the end of the day though is what everybody here wants, and that's a fully functional smartphone that does exactly what it says on the tin.
[HTC One X] :
Update on my repair. O2 Store posted it off first thing Tuesday morning. Repair tracker says it's repaired and out for delivery back to me earlier today.

I called the repair centre to ask what was actually done to it and was advised a software upgrade (which is normal procedure for all repairs that come in to them apparently) and a hardware fix for the "degrading wifi & 3G performance."

When I pressed for specifics on what harware fix had been implemented the advisor said she didn't know, the engineers only use codes for the parts they've used. She also wouldn't give me the part number (wanted to see if it was the same or similar to the one posted earlier in this thread)

Once I get it back hopefully there'll be more info in the letter I get back, but I'll update again when the handset is returned.

Overall though, O2's service so far has been excellent for me. Let's just hope the issue has genuinely been fixed.
[HTC One X] bigoliver:
That is great, customers like you shouldn't have to argue to get the warranty they paid for with their phone honoured. I don't care if you did unlock and relock your boot loader it has nothing to do with the contact pins getting squashed down. The fault is only there due to a design flaw that has now been fixed by HTC and you/everyone deserves the same fix.
[HTC One X] bigoliver:
Im pretty sure the hardware fix will be the one linked in the OP, before the official fix was release all repair centres where returning the phones without a fix and just flashing the original RUU. Three UK did this to me (See my video or read my horror story, both in the OP) No one got a "hardware fix" until about a week after HTC's statement confirming the fault.

My 3g signal did seem to get weaker, I noticed when travelling to work in and out of signal areas (The areas got smaller). Your message "degrading wifi & 3G performance." seems to confirm this.
[HTC One X] gloscherrybomb:
Update:

I called again today. The screen was not broken, and we can only hazard a guess at why the customer service chap yesterday told me that it was.

The reason that the charge has been added is because of my re-locked bootloader.

I have quoted the htc website

"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty"

Where it clearly states that it only voids the warranty if it is as a direct result of the bootloder being unlocked.

It has been escalated to the customer care team who will hopefully call me back soon.

I've taken a screenshot of this page just in case they try to change it!
[HTC One X] PurpleRob:
Debacle

Long story short, I sent my 3 week old phone back to HTC 3 weeks ago due to the WiFi fault, below is what I sent them on my ticket

OK the saga continues UPS tried to deliver my phone last week 3 times whilst I was away last week on holiday, after the third attempt they rang me ( on my replacement phone i had to buy) and left a voicemail message. I immediately rang them back and made arrangements to pick up the device myself from their depot at Barking On 20/07. I went their today only to be told that they had delivered my phone on 19/07! at a completely different address, they could not give me the reason why it was taken from the warehouse they seemed confused. After they realised they had not delivered it to the correct address they told me to phone HTC for a replacement. I came home and telephoned HTC informed them of the saga and they told me they would submit a track and trace request to UPS and it would take 5-8 working days for a result. I informed them that in any case if the phone is found after being delivered and used by someone else I did not want the phone back. They then had the gall to tell me they would send a refurbished (second-hand) phone to replace my brand new one that I had for approx 4 weeks before it developed the fault. I WILL NOT ACCEPT A SECOND-HAND PHONE AS A REPLACEMENT FOR MY BRAND NEW ONE, I feel I have been inconvenienced enough with buying another phone and having to send my phone back and going to UPS to be told they have messed up. WHAT NEXT? I would like an answer asap, what I am expecting is HTC to tell UPS they have messed up completely and I get a brand new phone to replace my brand new phone, like for like.

I am not a happy bunny:(
[HTC One X] Shasui2:
I had my initial HOX replaced by htc despite having rooted it due to yellow spots, but the repaired one has this problem with the warped wifi antenna so back it goes... Im finding the built quality of the HOX to be especially bad..
[HTC One X] irharrier:
yoooo guys

some good news after all !!!

my phone got replaced after 2weeks by htc repair center

they opened a sealed phone package for me but it had flex issue

so told them I won't accept this phone. they wanted to argue with me that

we can't offer you another one for this issue and blah blah

but I stood at my point and show them my current phone which does not have the issue so they accpeted and opened another one for me.

unfortunately it is sh24 (same with my old one)

and I am really worried because it seems that every sh24***

will eventually develop the fault.

by the way my phone was relocked

--------------------------------------------------------------------------

I really can't understand what the hel! is going on in htc QC.

i was there for about an hour and there around 5-6 people having problem with their HOX and all of them had screen issues.

I think most of HOX users are not aware of their HOX having wifi issue,they just assume it is weak.

(also most of people don't even know how to change their wallpaper :D )
[HTC One X] bigoliver:
Thanks for the update Rob, you are well within your rights to expect a new phone. If you wanted a refurbished phone you would have bought one. Do not accept the refurb, tell them if you don't get a new phone with a reasonable time, (about 3 days) you will take it further and will also be asking for the cost of the second phone you had to buy.

Sent from my phone using a forum app
[HTC One X] bigoliver:
Glad you got a replacement mate, good on you sticking your ground and getting a flawless phone. I am also worried that your phone will develop the fault sooner or later. It's no fun having a phone you can't trust, this is why I insisted on another brand, at the time htc had not even acknowledged the fault so there was not fix in sight.

Hopefully your phone will be okay. I wouldn't unlock it though, just in case.

Sent from my phone using a forum app
[HTC One X] irharrier:
yes I am totally agree with you and I won't unlock it until S-OFF

(but I don't think I can live without customized ROM for long)

they didn't even bother to check if it was unlocked or not but

and there were other people in Malaysia that managed to get a replacement with an unlocked bootloader but who knows sh!t happens.

a story that might be interesting to you:

one of my friends had faulty htc sensation xl they changed his device like 3-4 times(while fault was gone at the first replacement) and he wouldn't give up

,today he told me that he managed to get phone replaced by a HOX.

(he doesn't know what death trap he has walked in to :))))))) )
[HTC One X] :
Received my phone back today, was in stand by and when I unlocked it the wifi & 3G seemed pretty much the same. Called the repair centre to try and find out again what exactly was done as the letter just said the problem was fixed and a software update was also carried out. Couldn't get any info again, just told the engineers don't tell them etc etc.

Reset to factory settings and it seemed much superior for roughly 15minutes, then back to the way it was before. The case doesn't seem any sturdier at the antenna area either so I'm wondering if any hardware fix was done at all tbh.

I'll see how it goes over the next few days but if it deteriorates or doesn't seem to be any better than before, I think I'll try going for a different brand as well. Can't fault the turnaround time for the repair centre but if notthing was actually fixed then it's a moot point. Here's hoping, though!
[HTC One X] tripleA:
Fixed by HTC - Software

So ive sent my phone to HTC and got it just 2 days afterwards. For the record, I did call to enquire about progress after 24hrs but they said they haven't checked it yet. On the second day i was told that it was fixed...and indeed it was !

The customer service rep told me it was a software issue and they just updated it ! the bars are always full right now whenever I'm close to my router. Once i move out to a distant area it loses some bars but that's at a normal rate.

I'm not sure what they did....but it seems to have fixed it ! been testing it out for two weeks now with no issues.

.

.

strange

.

.
[HTC One X] stevengw:
great info, especially the videos. Thanks
[HTC One X] bigoliver:
Cheers Steven, a lot of people have spent a lot of time on this thread and it has helped countless people resolve their issues.

Glad you found it useful mate and thanks for your feedback mate.

Sent from my phone using a forum app
[HTC One X] Mazzstrikers:
I'd suggest those of you who have the problem to send it back to warranty straight away. Mine is perfectly alright. In fact my WiFi and BT signal strength is even much better than many other Samsung devices I've tested including the galaxy nexus.

My advice is do not tamper with the phone too much lest HTC blames the fault to the user.

In Singapore we have strict consumer rights policies. Within 7 days if the fault arises you can do a 1 to 1 exchange. Within a year HTC has the obligation to fix or replace the phone shall any fault arises. If HTC is unable to fix it and wants to charge you, insist that you will not pay. And you have to INSIST that if they are unable to remedy the problem they owe you a new set or a refund. Threaten to bring the case to the consumer rights association if need be.
[HTC One X] forceware:
i too have that exact same problem UPS lost my hox on the 12th of june. it has taken till now to get a replacement, they would not sent a new one. they sent a black refurbished one, mine was white!! im now waiting fore them to swap it. their customer service is totally pathetic.

hope you have better luck!
[HTC One X] Luk_Sch:
For the brave people here, it's very easy to do it yourself. It took some aluminum foil and glued it on the cover where the pins should touch it. Very easy solution. :)
[HTC One X] biancka:
Hi all !!

On monday the 16th my HOX was picked up to be taken to Dynafix to repair the WiFi problem. In the customer chat they told me that they had a fix for it so I was confident enough to part with my phone for about two weeks. Well......two days ago I received an email saying that my phone was repaired and on its way back to me. I was a bit sceptical that my phone was fixed but I just received it and guess what......I have a full WiFi bag signal !! I've never had this on my phone before :) I'm not sure what they did to fix it but I am very happy indeed. I will use my phone a bit more intens the next few days to see if the problem returns but for now I am a happy girl :) I am also glad I've only been without my phone for 5 days :)
[HTC One X] bigoliver:
Glad your sorted, the HOX should have AMAZING WiFi as you confirm. The wifi is so good that even with the antenna disconnected it is still nearly as strong as some other phones (drains battery fast though) hence why the problem is not noticed by everyone suffering it.

Sent from my phone using a forum app
[HTC One X] ceno666:
I have a question, maybe answered before...which contacts are for wifi? Only these two known from the soldering video, or all other similiar looking on the circuit board?
[HTC One X] shiningarmor:
@bigoliver

what do u suggest i do with my hox now? it's not having the reverse death grip, but it's facing the legacy death grip on the sensation.. and some other forumers i met said that when they put on a case, the signal goes to ****. im kinda worried now about the case part. if a case doesnt reduce the signal (for me well) then i might just stick with my hox..
[HTC One X] bigoliver:
As far as I know the 2 pins in the video are for wifi & bluetooth (not sure which way round). If you read the official fix HTC strengthen the other side too, it had been suggested here that the pins on the other side are for gps, maybe that's why so many people are complaining about poor gps on the HOX.

I have no idea what any other pins are but I am sure you could find a tear down picture with all the pins labeled on line, if so please link the pic to us all here.

Cheers

Sent from my phone using a forum app
[HTC One X] bigoliver:
All phones have a death grip, it's just your hand blocking the signal and it's normal. I think Steve Jobs (Apple's late CEO) famously suggested "your holding the phone wrong".

I never noticed such a problem on the HOX, I guess if it's really noticeable you could have a faulty phone (just a thought, your not on power saving mode are you?). I think that the iPhone death grip problem was reduced with a bumper case that Apple gave away free (in the usa) you could research the bumper case fix and try to buy a similar one for the HOX.

As your issue is not the reverse death grip, it is a little off topic on this thread, you might have more luck in an appropriate thread for your issue.

Hope this helps,

Oliver

Sent from my phone using a forum app
[HTC One X] kiamfui:
Exchange new device for 3 times

I sent it back TWICE to HTC and they give me 1 to 1 exchange due to the reserve death grip problem. and now I am facing the issue again and i am sending back again. I did not drop my phone once, and take good care of it. Still dunno why is this happening for 3 times on 3 different HOX in my hand. :(:(:(
[HTC One X] PhilipL:
Hi

From what I understand, when looking at the back cover, inside view (easier to see on the grey back as the antennas are white), then the top right is Wi-Fi and Bluetooth, top left hand side is GPS, middle left is a second diversity Wi-Fi antenna (reception only), and running horizontally along the bottom is the cell phone antennas, they place cell phone antennas at the bottom these days to get better results in SAR tests as they are away from the ear and head.

Regards

Phil
[HTC One X] irharrier:
I noticed a problem with my new HOX which i didn't notice in my last one

when I handle my phone I used to cover right side of the phone by my right ponting finger and it cause one 1 bar drop from full signal (when I am 5-6 meter away from router)

anyone else notice this problem?!

is it a kind of reserve death grip?!!
[HTC One X] ste1164:
If you cover the area of the antennae with your hand the bars will drop it happens to mine when I put my hand over it. This is perfectly normal.
[HTC One X] shiningarmor:
does the bars drop if u put on a case?

i tried some experimenting

apparently wifi signal from my next door housemate will drop a whopping 3 bars if cover with 2 fingers. but i took my pair of work gloves (2 of them) and put it over the antennas then covering the phone, this time with my entire palm. suprisingly, it only drops 1 bar

:eek::eek::eek:

any1 can confirm this?
[HTC One X] ste1164:
No it doesnt with a case your flesh and bone is enough to stop the radiation going through. We kinda of absorb it.
[HTC One X] paddyoreilly:
when is a fix not a fix

Like most people here i have had the wi-fi signal problems, so i sent it of to Huntington (htc repair center) to be repaired.

This took two weeks and seemed ok .

They had replaced the motherboard and the back cover.

I had a look at the polycarb repair photo`s on here and wondered how secure the bonding was to the pads.

I held the phone sideways on and gave it a shake,Not, a violent shake,side to side.

Guess what,and this may be bad news to all the "repaired" phone users out there.

I totally lost my signal once again.

In fact, it was worse that when i had sent it off for repair.

Seems to me that the pads are going to be subject to movement over time and the original fault will return again.:(
[HTC One X] irharrier:
I recently replaced my faulty relocked HOX and at that time I was afraid if they don't replace it for me.so after that I decided no to unlock my device until s-off

but now after a couple of days I just can't live with stock ROM and I think I am going to unlock it.

my question is EVERY HOX with batch number of 23 or 24 is going to have the problem?!(sooner or later) or no it won't happen for all.

(I am saying this because even if 50% of people on xda are not aware of this issue there MUST be a LOT more replies to this thread and also the lady in the htc sc told me it not a common issue.even three of my friend got HOX

one 23 two 24 and their wifi is working pretty well)

can it be avoided using hard shell casing ?!
[HTC One X] flashypants:
So...Since receiving my HOX back after having the "official repair":

They only fitted one set of the 3 polycarbonate parts

They said they fitted a new Mainboard but did not

They burned my official HOX box on arrival, devaluing my phone

The phone's data and voice signal is now screwed!

Waiting on ANOTHER callback from a rep from the care team on Monday...

hmmm... not impressed so far!
[HTC One X] paddyoreilly:
When is a fix not a fix

Like most people here i have had the wi-fi signal problems, so i sent it of to Huntington (htc repair center) to be repaired.

This took two weeks and seemed ok .

They had replaced the motherboard and the back cover.

I had a look at the polycarb repair photo`s on here and wondered how secure the bonding was to the pads.

I held the phone sideways on and gave it a shake,Not, a violent shake,side to side.

Guess what,and this may be bad news to all the "repaired" phone users out there.

I totally lost my signal once again.

In fact, it was worse that when i had sent it off for repair.

Seems to me that the pads are going to be subject to movement over time and the original fault will return again.
[HTC One X] knoxploration:
A few tiny plastic pads are going to weigh next to nothing. The chances of being able to shake them free with even a mild adhesive are next to zero, unless the motherboard wasn't clean when they were applied.

My guess is that you simply didn't get the polycarb parts added, and they only replaced parts that were already included in a stock phone. Or do you have a repair sheet indicating they definitely added the new parts?
[HTC One X] Dr.Paul:
Well they completely screwed mine up when I sent it in for the wifi repair. I now have a high pitched noise when recording a video. Back to them again tomorrow. Not impressed.
[HTC One X] dredre2017:
I've called their repar center numerous times about my wifi/gps problems and they refuse to take it for repair. Even got escalated to their supervisor and still won't take it as they say it's a "software" problem and they're working on a fix despite me telling them its a hardware problem.
[HTC One X] stuart0001:
Ask for his email address and send him HTCs own repair sheet for the issue and ask how software can achieve the same result
[HTC One X] bigoliver:
I like that advice, the pdf should open their eyes!

No wonder why HTC said the fault is only affecting a few units if people are being convinced its software and just fobbed off saying a software fix will come.

Thanks for xda this issue has been exposed and the evidence from the great members of this thread is undeniable.

(EDIT) Also send a link to this thread, with all the videos, media reports and horror stories I bet they stop fibbing you off.

Sent from my phone using a forum app
[HTC One X] boe323:
Just an update, ive had 6 replacements, but not all due to wifi issues,ive had bad gps on 1, constant reboots and crashes when speech was used on another, which indicates sound problems, ive had the dreaded wifi issue on a few,yellows spots on 1, but i can say that persistance in getting a good working phone as paid off, it may only be a few weeks since my last replacement but its the longest ive kept one for, and its nearly perfect, i say nearly because nothing is perfect.I havent been playing games with it though, so its not been overheating etc, i think the heat is the cause for people who are developing the signal problems because the back is stuck and pulled against the actual phone, and the heat makes the sticky tape weaker, eventually coming unstuck, hence the contacts no longer touching the back, so if this is the cause then the strips of carbon will prevent the contacts ever being squashed to start with. All my phones were SH25.
[HTC One X] paddyoreilly:
When is a repair not a repair

There is no mention on the repair sheet about polycarb parts,so they have not fixed the original problem (wi-fi issue).

Have to assume they merely bent the signal contacts together as a bodge.

My phone....HT23YW.:crying:

Got my phone through Amazon who stated that i was out of their 30 day limit,so go through HTC.

As you can see, have done this,repair is unsatisfactory,and phone is same.

Will contact Amazon to tell them that they have sold me a product with a manufactures admitted fault and ask for refund/replace.

Opinion????
[HTC One X] Rusty!:
Well I've just booked mine in for repair of the rear speaker, but as it has the standard wifi symptoms I've added that to their to do list. Fingers crossed it will have a strong signal when it returns.