yashsingh1/xdaforums huggingface dataset:
[HTC One X] mattuk:
I know with orange its everytime you get a replacement. Up until they wonder what's going on :)
[HTC One X] vkvedam:
Yup, you do. I have swapped it twice in the past couple of days. First one with the issue. Second one didn't have this but ear speaker failed all of a sudden. Now onto this one. Seems to be OK. I shall give you an update. This one's from one of the earlier batches HT231.....

We'll see but you do get 28 days from the day you swap the device.
[HTC One X] Oli_One_X:
Hi all, not really a forum type person but I'm getting fed up with this problem now so had to vent my anger somewhere....

My One X is suffering from the problem severely. I bought on launch weekend (serial starts HT23XW) unlocked from cpw. I always thought the wifi reception was a bit sub par, but after reading about the pinch test on this thread a couple of weeks ago realised it was because the handset was faulty.

So being pretty annoyed got straight on the phone to HTC, who were to be fair, very apologetic and helpful. UPS picked it up the next day, from there I tracked the ticket on HTC's website, which I thought was a good system that kept me up to date. Then bam, 5 days later it was back on my door mat.

When I first picked it up thoughts were, "wow HTC, aren't you great for being such fast workers....". Opened it up excitedly, I could tell straight away the back cover had been replaced as mine had a scuff on it. Fired up the phone to see the strength of my new working wifi.....

You can probably guess where this is going.....

IT'S EVEN WORSE THAN BEFORE I SENT IT!!!!!

Do they not think to turn them on and test them before boxing them up and sending them back?

Anyway just unleashed the fury (well just did a bit of moaning and kicked up a bit of a fuss) to HTC customer support, who's first response was just to have it sent back again. I told them this was simply not good enough and now have to wait until Monday (at least) for someone more senior from their care team to call me back.

I am not a happy bunny :mad:

He did however admit that HTC are now aware there is a wifi problem with a lot of affected handsets.

So now I just have to sit and wait. Again.

Until they get off their arse and fix this properly, I have used my extensive engineering skills to fold up a very small piece of paper and wedge it between my case and the phone between the camera lens and the volume buttons. My case is transparent and it now looks my poor little One X has a plaster on it to make it feel better...... Since doing this the wifi has been perfect and probably better than any wifi device I've had before this...... Maybe I should get a job in a HTC repair centre.....

Anyway rant over, I will keep you posted with any updates.... :cowboy:
[HTC One X] bigoliver:
Thanks for joining us and sharing your tale of woe. I would be very annoyed and rightly so. I hope this will be a rarity as it is bad for us and HTC.

I'm sure they will put it right, but HTC why didn't you do it the first time?

On a plus note, you'll still probably get your phone back working quicker than me, I've been waiting almost a month for my phone back from 3uk. :(

Sent from my HTC Desire
[HTC One X] trevham:
Almost identical experience to mine, ive been waiting for someone more senior to call me for 6 days :(
[HTC One X] Oli_One_X:
A month? I'd be in there smashing stuff! lol

Any reason why you didn't go to HTC directly?
[HTC One X] Kickasskev:
Got mine booked for pick up on Monday, they said approx 7 day turn round, will they fix or replace?
[HTC One X] Rhino-2-Horny:
i think the only Way to find out for sure is if someone opens a ht/sh25 or 26 think thats the only way to know what they have done to fix the issue if its been fixed at all :(
[HTC One X] bigoliver:
I handed my phone to 3 before I started this thread, I know better now.

Lesson learned, I'll still use the 3network on pay as you go but ill never buy a phone from them again.

Sent from my HTC Desire
[HTC One X] Meths:
It resets mate. Had my second one arrive today unpacked it and it had screen ripple. so getting my third :mad:
[HTC One X] stuart0001:
I'm sending my 2nd back from phones4u for an exchange due to other issues. Turnaround is about 4 working days overall and they've been good as gold in agreeing to a straight swap.

However, both models have been SH24s so I don't hold any hope they have any newer batches yet.
[HTC One X] trevham:
Perhaps their 7-10 days was an over estimation to avoid further disappointment.
[HTC One X] stuart0001:
Several of us have been experiencing erratic GPS that appears to get worse when WiFi is on. Therefore it is possible that it's linked to this issue.

A quick test is to use My Tracks app to record a static position with a reasonable view of the sky for 10 minutes. This should be done at least twice with WiFi on then off. If you don't have the issue you shouldn't see any significant movement at all, certainly no more than 5 metres

I've had 2 phones in a row with the problem so I'm surprised more haven't experienced or reported it. I just don't believe that its not a more common problem than people realise and I'm that unlucky to have 2 in a row.

I have a 3rd phone which is fine so I know how good the GPS can be but the other 2 move all over the place.
[HTC One X] ToddeSwe:
Three of my 6 devices have had gps problem that I know of. My first device I don't know because of the heavy router war I was on when I did not know what it was.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] drut:
soldering

he i fixed as in tut is working fine so far better reception wifi and blutooth thanks mate :laugh:
[HTC One X] carmello1911:
How many days took them to send you a replacement mate?

Also what if I don't have the purchase receipt, will.they still fix/replace mine?
[HTC One X] Sebianoti:
I'll probably call them on Monday and request to talk to Zoe, i'm not waiting any longer, i'm going on holiday in 2 weeks, i can't afford to wait any longer
[HTC One X] boe323:
Hi, im on my 3rd sh25 batch, they are all the same design up to sh25, i cant say if sh26 design as changed but if it hasnt then im afraid they will just be and do the same, the contacts they use to touch the case where the arials are, are very weak, and i mean weak, i decided to open up my 3rd phone and solder blobs on the case where the arials are, and bend my contacts out and up with tweasers, my phone is now sound for signal, my only regret is bending the contacts out of shape just to make them more springy, do you think that if i was to send my phone back for a replacement i would end up being billed for the phone i modified?, im still within my 7 days after upgrading with vodafone, i really want a phone with no bodgy mods lol, especially when its worth £500, the first 2 phones i had didnt get sent back because of signal issues, phone number 1 kept crashing and freezing when playing with talkback, phone number2 sound was terrible, i was getting static popping on my headphones, now the phone i have now doesnt crash but i do have the static popping noise from the dspturning on and off, and i had the signal issue. Also want to point out that new original backs can be purchased on ebay,there identical, ive seen inside them and they are the exact same ones made for htc by the looks of things, £30. So you can mod your purchased back and keep the original, but i made the mistake of bending my contacts out of shape, there basically now just springy strips of metal instead of the square shape with tiny hooks to stop them being bent upwards(which kind of defeats the idea of being springy so they can touch the backing)
[HTC One X] randombirt:
^^

If the backs on ebay aren't genuine you'll have problems, i done a diy fix by snapping the secondary/ restrictive part of the contact off and slightly lifting the terminal and now have great wifi, i have seen another post somewhere on here where someone opened their one x and the restrictive part was already snapped off (possibly causing rattling that's been reported?) So as far as i'm concerned mine has never been opened up should i have to send it in for repair :D
[HTC One X] boe323:
Do you think i should go for a replacement while im still within my 7 days?, will i get found out do you think, or will it even matter, after all they would be exchanging it so infact excepting the phone as is, but then it does say that the phone must be in the same working condition as when it was recieved on part of there return rules.
[HTC One X] LaneyEFC:
Getting sick to death of this S*** now, sent phone to repair tuesday, They "APPARENTLY" fixed the antenna problem, received the phone today, charged up all excited that I might actually be able to use the internet outside the room my home broadband is in... guess what? if anything its gone worse! I must of rang three since I got my contract at least 50+ times with problems I am having due to phone and signal YES they have sorted signal out as they sent me home signal box, but at one point I was going to cancel with three but they convinced me other wise as there customer support sounded perfect and very helpful but once I was out the 28 day return it feel's like I dont matter to them anymore, and am really getting fed up now!!
[HTC One X] skygear:
I'm concerned now. I sent my phone in for repair, they received it and I have been looking at it on the tracking site once a day since they had received it.

It was reading - Device Received - In Repair (or something similar)

I just checked right now and it says, "Request Initiated" with my initiation date there...

all the other info has disappeared!
[HTC One X] skygear:
Got off the phone and was told there is nothing wrong with my phone... They found it and told me that I was supposed to be called and someone dropped the ball before they cleared my info.

Not happy!
[HTC One X] randombirt:
Only one way to find out... ;)

Edit

Tbh if you no longer have issues i would stick with what you got. The only way to sort out the dodgy wifi is to improve the connection. You've done that so i'd be happy personally, now if you hadn't soldered i'd say return it and just bend the pins if you get the issue on new device.
[HTC One X] bigoliver:
I would want a new phone and as your within your doa period they should just swap it in the store, unless you bodged the repair I'm sure the store won't even notice you've opened it.

Sent from my HTC Desire
[HTC One X] bigoliver:
Who told you this? I guess a carrier who somehow hasn't heard about the fault. Speak with HTC when you get your phone back, they seem to be pretty helpful.

Sent from my HTC Desire
[HTC One X] Oli_One_X:
Exactly the same thing happened to me, I rang them up and they said the repair had been completed. Got mine back the next day.

It was even more broken :crying:
[HTC One X] atrako1973:
they are wide known for crap cell reception, I wouldn't be on 3
[HTC One X] boe323:
Well you cant tell ive been inside it, but what if i just end up with the same issues anyway, this is whats stalling me, my phone is working how it should be at the moment, but solder as a nack of getting really dull and ill probably end up with the same issues, and theres my dad who i share the account with who wont let me return it because hes scared of being charged £500 if they find out, these phones are given to you free for taking out the contract so they cant charge you can they?.

---------- Post added at 09:33 AM ---------- Previous post was at 09:26 AM ----------

Wow, everyones on this thread as got htc onex's but there not or cant use the phone, just shows how crap they are.I got this phone because of the processor but the galaxy is out with 16gig and 32 gig models, only snag is vodafone want alot more money each month if you want the phone free. Check out these contacts. there bellows electrical contacts, these are what htc should be using inside there phones ,,,,servometer_com/products/gold-spring-pcb-contacts/standard-electrical-contacts . youll have to manually type link and put the dot in.
[HTC One X] stuart0001:
Of course they can't. The phone is 100% your property.

The only commitment you have is to stay on the contract for its duration.

The phone isn't given free exactly, it's subsidized by what you pay every month for your contract
[HTC One X] boe323:
Ive just been doing some testing with the wifi on the htc one x, from the behaviour it looks more like the actual power managment failing or buggy, when im close to my router the wifi just keeps jumping from extreme to the other, -90db to -40db and back, when i go downstairs the signal is stable at -65db, so sounds more like the actual harware than the contacts, or maybe theres more than just the contact issue, i must admit that the first 2 phones i had didnt do this but signal was bad, now i have a good contact between the case and the phone, im getting this behaviour instead, i think i am going to return it, looks like i have more that just contact issues.
[HTC One X] bigoliver:
Return it for a replacement in shop, really you should have done that in the first place, but I'm sure you want have any problem.

If your worried about getting another hox with the fault you might be able to return it under a cooling off period then buy it again later, when the redesigned models hit the shops.

Sent from my HTC Desire
[HTC One X] PhilipL:
Hi

Doesn't sound a problem. If you are right by the router it is probably just overloaded with signal. People who live next door to a TV broadcast tower will tell you how difficult it is to get a decent picture without plugging in an attenuator!

If you are away from rooter and the signal is steady, I can't see this being a problem, even then it isn't unusual for Wi-Fi reception quality to jumps up and down as the frequency used for Wi-Fi is saturated with lots of other signals and interference.

Regards

Phil
[HTC One X] boe323:
I have to do it online apparantly, i tried to swap in the vodafone shop with the 1st phone i had, they said it must be done online as that how i got my phone, but it shouldnt mak a difference eitherway right, if anything, doing it by currier is better for me?
[HTC One X] bigoliver:
Its probably better buying online as you get more protection, you will definitely have a cooling off period.

Give them a call and see what they say.

Sent from my HTC Desire
[HTC One X] boe323:
Ok, i rang through to returns, i have a new phone on order, but i didnt get the cooling off period, but i did get advised that i can send the phone to htc who will then replace it wiith new batch if my turna out to be faulty, but then theres still the chance that where im getting the phone from as a new batch, at least now i can send to htc direct instead of just swapping it for the same batch, this sounds a better option to me, what do you think?

---------- Post added at 12:32 PM ---------- Previous post was at 11:55 AM ----------

Haha, snoop dogs new video is advertising beats audio lol.
[HTC One X] bigoliver:
I wouldn't return your phone to HTC, not after reading your previous post, quote below...

Opening op your phone is a really bad idea if you are thinking of returning it.

HTC has already stated that this action WILL void your warranty. Source

I have done a little research on-line for you...

Here are the terms of Vodafones cooling off period <Click>

Here are the customers rights to return goods and cancel services <Click>

I believe you have forfeited your right to change your mind with the 7 days when you decided to open your phone. On a more positive note, I am not as sure that Vodafone will notice. If Vodafone do notice I am not sure how they can prove you did not receive your phone like that, maybe a QC at HTC signs to say the phone is to a certain standard?

It is your choice what you decide to do, either way please keep us informed.
[HTC One X] anexas:
@adamgaltress

Already checked those...there's nothing from HTC...it's all 3rd party websites/replies
[HTC One X] bigoliver:
Are you refering to the previous post #1422?

I linked to this post from an official HTC rep on this thread, who has been helping us to resolve this issue...

http://xdaforums.com/showpost.php?p=27749443&postcount=1371

The other links are specifically for boe323 who was informed by Vodafone that he doesn't get a cooling off period

Hope this helps
[HTC One X] boe323:
No, you got it wrong, im not going to return the modded phone to htc, im getting a replacement from vofafone because im still within my 7days to exchange/cancel or completley get a new type of phone, so if the new phone is faulty, i can then send the new phone to htc and get one of the new batch/fixed version of the phone, i asked the person on other end of phone about just sending it back and then when the new batch arrives to then send me the phone from the new batch, but never said if i could or couldnt do this, he just advised to swap the phone then if still faulty to send direct to htc and get one of the new batch models, i wouldnt dare send that modded phone to htc lol.

---------- Post added at 03:42 PM ---------- Previous post was at 03:36 PM ----------

If vodafone do discover this, i guess all they can do is send the phone back to me and charge me right? or cancel my contract(which i couldnt careless about), and as long as they stick a little on my bill each month i dont really care and ill have a spare phone to hack and play and mod with.
[HTC One X] bigoliver:
Ok, so was your original question, can you use your brand new replaced phone from Vodafone to exchange it for a brand new phone from HTC hoping that a replacement phone from HTC will be from a newer batch? I would say no as the HTC warranty only covers faulty phones, if the new replacement phone is faulty I would assume HTC will try to fix it before exchanging. Plus we are only assuming HTC's replacement phone will be from a newer batch than Vodafones, this may not be the case.

I would not trust the advice Vodafone gave you about "swap the phone then if still faulty to send direct to htc and get one of the new batch models", in the OP I have contact numbers for HTC you are best speaking with HTC first and confirming what Vodaphone told you was correct. It sounds to me like the sales person was worried about you cancelling the contract under the cooling off period.

<EDIT> Anything important that any company or sales person tells you, always request it in writing! (Email is good and it's instant) or if you are recording the call, inform them that you are recording the conversation and ask them to repeat the information. If they refuse then assume it's incorrect.
[HTC One X] boe323:
Ok, no problem, as long as i dont get found out about the modded one, ill just keep replacing every phone i get thats faulty, untill i find a good one or they put a stop to it. i shall keep everyone updated as to what happens.
[HTC One X] YorubaDey:
So are people getting new devices instead of repairs? My phone hasn't got the fault yet, but when the improved version hits the shelves, can I go and replace my current One X with one of these, or does the wi-fi issue have to occur first?
[HTC One X] bigoliver:
As far as I understand, if your phone is ok there is no need to do anything, if the fault does ocur HTC ask you to contact them. If worried contact HTC and ask for advice, contact number link in the OP. HTC are the best people to ask, their feedback will be welcomed here though.

Sent from my HTC Desire
[HTC One X] Nightmare[ITA]:
I'm sorry but i lost overview, wich models are affected?

Thanks
[HTC One X] stuart0001:
Potentially all international models. The revised designs aren't out in the wild yet.
[HTC One X] Bubba Sher:
My HTC ONE X Story

Hi everybody.

I got my HOX on the 6th May and for 3 weeks it was great, then one morning I couldnt connect to the wifi. I thought it was a minor issue, so retarted the fone, still no signal, shut down the phone still no signal. Re-booted the router still no signal. All this time the wife's HTC Desire HD full signal. I emailed HTC and they told me to try various things which i had already tried as mentioned above.

Then I googled to see if othe user's were experincing this problem and hey presto, i got introduced to this site. I saw Big Oliver's 1st post and pressed the back of phone as instructed and my wifi shot up full signal, whilst pressing against the fone.

I phoned T mobile to get another handset but they said you could only change in the 1st 7 days, but they cud send it for repair. This would take between 21 to 28 days, I was told to drop it in at the local store.

As i was about to leave i got a call from HTC who asked if my problem had been sorted? I said no and told them about the video's on you tube and the HTC advisor knew about the problem, she said send it directly to us and I'll assign someone to repair it, this was on the 7th of June. You'll have your fone back in 7 to 10 days.

I got my fone back a couple of days ago and was dreading it as i'd seen some of the posts here, no external damage which was a relief, then the wifi test, put it on and full signal for the last few days, the problem for the time being is sorted, but we'll see it that is still the case in 3 weeks time.

just for the record it's a grey model HT23YW
[HTC One X] trevham:
Quick update,

I received my new handset from phones4u today, HT23W, so far the wifi is perfect. If this problem is going to show its ugly head again hopefully it will be before the 28 day period is up although it might be going back sooner due to a slight yellowing at the bottom of the screen. Will see what they say about it tomorrow.
[HTC One X] bigoliver:
I am glad this thread helped you, I started to thread to help others in my situation and this kind of feedback makes the effort I put into the thread worth while :D If you haven't already I would be grateful if you'd thank me in the OP :)

21-28 DAYS!!! are they serious, I would avoid T-Mobile like the plague. That said I am still waiting for my phone back from 3uk, I left in in a 3shop for repair on the 29th.05.2012. (They now promise it will be back with me on Tuesday, but I've heard that before)

Again HTC are out performing carriers, I recoment everyone go straight to HTC they do seem to care about your custom (unlike 3uk :mad:)

Lets hope they repaired your phone to the new redesigned standard that was announced on 18.06.2012 if so I am sure it will be a securer fix, if not then lets keep our fingers crossed :fingers-crossed:

I think your phone will be ok now, so don't worry too much and enjoy this great phone. Let us know if it the problem does reappear and if not give us an update in a month or two.

Cheers, Oliver
[HTC One X] knoxploration:
To be fair, of *course* HTC are outperforming carriers. Short of the carrier swapping for a brand new phone (which costs them a lot of money, and they may or may not be able to pass that cost back to HTC), they almost certainly don't do the repairs themselves. The phone has to go back to the carrier, who will then send it to HTC for repair, then it goes back to the carrier, then back to the customer.

There's no way the carrier can come close to matching HTC's turnaround time, when HTC's turnaround time is just one part of the carrier's time.
[HTC One X] bigoliver:
I understand that 3uk use their own repair centres? They also took 10 days just to post my phone in the first place. I was advised by 3 customer services to leave my phone at a 3shop for repair. I will never do that again!

My latest update from 3 is here :crying:

EDIT T-Mobile quoted him 21-28 days and HTC quoted 7-10 days I really don't see why T-mobiles best estimate time should need to be more than double HTC's worst estimated time!?
[HTC One X] LaneyEFC:
They sent me a pre-paid bag, which I then sent of tuesday, received phone back to me friday and its actually alot worse :mad: dont fancy sending off again but by looks of things ill have no other choice.
[HTC One X] bigoliver:
Try demanding a new phone and if that fails as I suspect it will, try sending to HTC this time.

Sent from my HTC Desire
[HTC One X] Zulake:
I've been waiting for 24 days for my phone now, and it's still "in repair". So it can be worse.

The guy on the phone told me he expects the repair to be finished around the 4th of July, and it should be back in my hands around the 15th of July or later. UNACCEPTABLE! :mad: