yashsingh1/xdaforums huggingface dataset:
[HTC One X] mattuk:
Information is power. There's no xda bandwagon, its a central point of information. Exchange and repair isn't working, not just in my case (3 handsets) others are on their 6th. Advising people to not ref this thread is silly imo. The demographics of this thread alone illustrates the area affected. HTC are holding back at a guess because of the logistics involved in recalling in all probability all 23 24 and 25 devices.
[HTC One X] maxlifo:
Thanks for the tip. I'm playing through Shadowzone THD at the minute and I noticed the phone was hottest around the antenna area (interesting eh). I was looking at Max Payne on Google Play last night, so I'll get that next! Although it's most probably not heat alone causing the issue, I believe it could be a contributing factor, especially when coupled with the inevitable pressure applied to casing.

This is my 3rd HOX, BTW. HT23W (Wi-Fi), HT23Y (Screen issues) and then this one HT23X, which is perfect at the moment.....
[HTC One X] keesmathot:
I've got it 2

I've got the HT24 and also wifi problem.. i'm getting crazy now becouse i also had an screen problem (screen flex problem) i always loved htc but they are making it hard for me to keep loving them...
[HTC One X] supadupahands:
Model - HT23 with the issue here I've posted on the HTC fb wall and got some jobsworth nobody replying to the thread who knows nothing, I'm calling them later, so far from the online help I've hard perform a soft reset and wait half and hour then perform a hard reset... useful
[HTC One X] liberator72:
I couldn't be bothered to wait for a reply to the email I sent last night so I just called them. They have agreed to repair my device but I made a point of pointing the guy on the phone to the many YouTube videos available, and this thread. He tells me that the issue is known to HTC and has been escalated to the point of investigating what causes it, but then again that could just be the standard "get out of jail free" response they give everyone.

My device is due for collection tomorrow and he tells me the turn around time is 5 working days or less. With that I explained my previous experiences with HTC (told in a former post here) and he said they have now got rid of the company used for repairs before and now have a new one. Strange as the UPS label I got is going to the same place I sent all my other repairs!

Will update when I receive my handset back as to whether it's any better.
[HTC One X] mattuk:
Would be good to keep track of all the "repaired by HTC" devices to see if it is an actual repair or just a "back off, bend pins" fix. Do we have any devices that have been repaired that have subsequently failed again?

Any reason your dealing direct with HTC? (can just see your on orange on your avatar :) )
[HTC One X] Htc_One_X:
Still waiting for my handset to come home :0(

Just emailed Customer Relations, and they managed to say : "It will be there soon"

I then asked what about tracking may i see? They replied: " We do not ship using tracked traceable method therefore we cant provide shipping details" . . . . . Eh!!!?? you sent my £400+ Phone without the ability to track? . . . .

I certainly have not been waiting as long as many guys on here have but it was shipped back to me on thursday . . . .
[HTC One X] supadupahands:
update on mine I've just spoken to HTC on the phone after speaking with orange yesterday who said as there was no report from HTC that they would not be replacing the handset.

HTC were pretty understanding of the issue and were very aware of this thread and the growing complaints. They agreed that they would repair the phone, but i asked for it to be escalated until there is an official line on the issue. I was assured that it is being investigated in Taiwan and there is communication with head office.

I have sent in a bug report and am awaiting a call back from the technical escalation team. It seems the more people report this issue to HTC the faster we will get our phones repaired/replaced.
[HTC One X] mattuk:
Interesting, well that follows what they told me re: no replacement until HTC confirm. Will be interesting to see what I get told on Wednesday when orange support call me
[HTC One X] DylanRB:
I have a One XL (Australia, Telstra is the carrier) with a WiFi problem.

Its serrial number says its HT25LW.

I have downloaded from Play the WiFi Anlayzer, and its showing signals going up and down constantly, as soon as a new signal appears another one drops but i cant notice any pattern. If i squeeze the back of the phone it makes no difference.

My old phone (HTC Desire) the analyzer shows other signals going up and down but my own network is steady, where the One XL shows my network dropping out or up and down aswell.

Could this be software related? either phone or my router?

The One X picks up more signals than the Desire, MY own network seems to be dropping out more than any and im sitting next to the router.
[HTC One X] xchasa:
I understand there is no xda bandwagon.

But does HTC or some of the suppliers??

My first was faulty WiFi. I rang HTC and they said replace at provider. This was 1 week before this thread.Went to provider, stated my issue and was told device would be sent for testing. In a busy shop I called bull**** and demanded either a replacement like HTC had told me over phone or cancel my contract. Not that they could but in an instant I had new box in one hand and a pen in another.

Just be polite but unforgiving...

Bigoliver has gone to a lot of trouble to help all you users out there with the issue. You would think if HTC understood the issue they would have his device replaced and at top priority as his thread has generated much publicity.

Instead it is polar opposite. No joy at all...

And others have said when mentioning xda, told not to believe forums???

Seems like just telling HTC or provider you are unhappy will gain same results.

Yes. Information is power. But just people returning faulty devices is power.

HTC can not ignore all the provider doa returns.

Or an increase in devices being send to repair centres.
[HTC One X] man1acc:
If you do not have the "squeeze it and it works" Problem I think we both may have something similar. Could you try and check if you can still surf/download or do anything network related? If yes, you have the same problem as I have, the network drops to zero, but is somehow still fully usable.

I noticed something new: When I try my 2nd WIFI (newer router) I have constant fully signal, as If nothing's wrong.
[HTC One X] adz182:
grrrr so mad ! got my one x back this morning via ups . nicely boxed up in a cool white box with all done on the front ! yay its back ! opened it started examing phone and its damaged !!! The case has stress marks around it and dents from where they have pulled the screen out . counted 4 dents on the cases around the screen . Rang htc again told to send pics of damage . Did that then after it charged I thought I would try the wifi ..... its the F**King same signal is still bad and squeezing the phone improves it . starting to wish i waited for the s3 !! now i gotta wait for a reply from htc.. not happy bunny . *miss my desire hd*
[HTC One X] hamdir:
HTC confirms One X Wi-Fi issue
[HTC One X] mattuk:
This leaves me in limbo, im awaiting L2 and L3 response from Orange on wednesday regarding the issue, as they refused me a 4th replacement until HTC offer up a solution... So do i wait or contact HTC direct....:confused:
[HTC One X] wph:
Finally an official response! Looks like they had no other options left than to acknowledge this problem, but it also means that probably every handset can be affected by this problem.
[HTC One X] cdbwhoop:
This report if true is actually very good news.

If HTC have confirmed a hardware fault it is only a matter of time before all the major tech and news sites report it too - now that it is official. HTC will have to take immediate action to limit the damage caused by this.
[HTC One X] chaps:
Had a similar email from HTC this morning;
[HTC One X] ASavva:
Some netgear routers have been having compatibility issues with the One X. I believe it is the router firmware clashing with the One X firmware.

For those having the same issue as the post above (not the grip issue) try another router.

Sent from my HOX using my fingers
[HTC One X] man1acc:
THe funny fact is: My Netgear Router DG834GB works perfectly and my Linksys WAG200G produces the problems (Firmware was not flashable, the router says it's broken..)
[HTC One X] ASavva:
Good to know that It's not just the netgear routers :) I was beginning to lose my mind.

Sent from my HOX using my fingers
[HTC One X] mayurh:
the main thing is what are they going to do about those who have the issue already?

we want replacement units to be given? that would be the best solution i feel
[HTC One X] chli:
I'm looking forward to see how they fixed the issue... Also I'll be waiting for the new models to hit the road to get a replacement unit.
[HTC One X] ASavva:
This will not happen. Best scenario for them would be to recall faulty batches and replace pins/cases.

Sent from my HOX using my fingers
[HTC One X] mayurh:
wonder how long that would take to do? turn around time?
[HTC One X] mattuk:
My guess is that carriers will get new xx26 or xx27 handsets and they will recall xx23-25. Cant see them retrofitting old units to be honest. Far easier for them to just replace with new. Costs incurred in shipping, man hours, return shipping would be huge i guess?

I have no real idea i just feel that would be ideal
[HTC One X] mravant:
I think they will just instruct their repair centres on what to do and then return them back to the customers.
[HTC One X] ASavva:
Say 1000 units per provider/store, 5 days per unit, could take 3 months of hard pressed work I'm guessing.

But going by their customer service track record, I'm going to say 6 months because there will be plenty of units that won't show faults until later on, and people that don't want to send them in now, but they will later on.

But that's considering that they actually do recall and repair the units affected.

Sent from my HOX using my fingers
[HTC One X] Crakeling:
I really hope they recall the faulty batches. Who wants a refurb phone after all? A ticking bomb? Having to send a new phone to a shaddy repair center...
[HTC One X] gloscherrybomb:
Mine is getting collected for repair tomorrow. The chap on the phone hadn't heard of the issue. I hope the repair team has so I don't get a replacement with the same problem!
[HTC One X] keesmathot:
I've just contacted HTC (netherlands) and they told me that if i want they wil come and pik it up to take it to the service center and repair. I wil get it back within 10 working days... I just h8 this becouse i already had a problem with it and then i also lost it for 2 weeks.. Think imma go and fix it myself...
[HTC One X] ASavva:
I would rather a repaired unit over a new unit with new issues that are going to pop up later on. They have acknowledged the issue, which means that they are working on fixes.

The first logical thing to do would be repair the units already sold, which could lead to more units being sold. Nobody is going to buy a One X after us not receiving repairs and continuing our complaints.

Sent from my HOX using my fingers
[HTC One X] potblack2win:
I just received my new HOX from vodafone this afternoon.

Model Number: SH25K

I can confirm after inspection I do get the reverse death grip issue when I squeeze between camera and volume rocker. The signal fluctuates high then when I let go goes back down

This also happens on the other side between usb port and camera lens.

Confirmed with Wifi Analyser

Also when I hold the phone in landscape mode I get the death grip where signal drops considerably. ala sensation

Hopefully HTC come out with a solution or they may already have one. Shall I send it off for repair to HTC
[HTC One X] ASavva:
Hold out and see what HTC releases for the repair. If it is as simple as replacing the case, we can just purchase new cases instead of losing the phone for weeks.

Try to hold off opening it up as of yet because its only a temporary fix. Hope for something permanent.

Sent from my HOX using my fingers
[HTC One X] mattuk:
personally ill be pushing for a new handset after the horror stories of HTC repair. Only today on here someones posted his phone came back WORSE than when it went in... go figure :)
[HTC One X] StrongOneX:
HTC did not want to fix my device because I had unlocked the bootloader.

They just said goodbye, and they didn't sound interested in what I was saying about my device. HTC Norway (in my opinion) is really bad, not the first time i've been mad at them
[HTC One X] lawrence750:
http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html

read this and can anyone tell me that htc actually lived up to their promises? I'd say not.. judging by mine and MANY other peoples repair experiences recently!
[HTC One X] man1acc:
You have changed something you are not supposed to, so you lost your waranty. Nothing wrong in HTC's behaviour...
[HTC One X] ASavva:
If you're good with your hands follow the YouTube videos at the start of this thread. If not wait till we hear from HTC as a whole.

Sent from my HOX using my fingers
[HTC One X] mohaimed:
i am planning to buy the one x from uk. i am currently in UK. but i will be going to bangladesh (my home country) next tuesday. do you think i should buy the HOX. once i buy it i cant return or ask for a replcaement since i will be coming to bangladesh. and in bangladesh there is no HTC service centre. any suggestion please?
[HTC One X] Jill the not Mecha person:
Because you, good sir, are oh so innocent and undeserving of this harsh and terribly rude behaviour from those dumfuqs at HTC Norway amirite????????????
[HTC One X] stuart0001:
European law would disagree with them and you on that one

Unless the customer caused the fault,, HTC must fix it.
[HTC One X] stuart0001:
Wait a couple of months unt the new fixed batches are available
[HTC One X] StrongOneX:
Well that escalated quickly.. It's their fault for producing the damn faulty phone.

Why can't we all be treated equally, and why can't HTC stop blaming the rooting process instead of the faulty design of the phone hardware.

I know its fair of HTC to say that rooting removes warrenty, But in this case rooting shouldn't be mentioned at all. Why can't they just focus on the root of the problem? The Design and manufacturing process
[HTC One X] Jill the not Mecha person:
You unlocked the bootloader via HTCDev.

HTCDev clearly states that by doing so, you

VOID YOUR WARRANTY.

Like the big letters? :3
[HTC One X] BATFINK74:
second reply from HTC

heres email number 2 off HTC,and i must say its better than the 1st,what do you guys think?
[HTC One X] StrongOneX:
Why haven't you taken your medication already..

This is no place for "shouting" and flaming
[HTC One X] mravant:
Lucky you!!!!

I am getting emails from the HTC Care Managers and the emails are very bad, not answering questions, not reading my emails correctly, etc....
[HTC One X] Jill the not Mecha person:
just stating something you should have seen in the first place ;)
[HTC One X] The-Last-Hylian:
Has everyone seen this?

HTC confirms One X Wi-Fi issues

Altering production process as a result
[HTC One X] ASavva:
Posted a few hours ago by somebody else I'm pretty sure

Sent from my HOX using my fingers
[HTC One X] StrongOneX:
I saw it. wasn't worried at all because I am familiar with rooting etc etc, but i never expected the phones design to be faulty. I HAD confidence that HTCs phones were of brilliant quality..
[HTC One X] Jill the not Mecha person:
welp

you could have tried to revert everything to old versions & stock.

and yeah the one x is a dissapointment.
[HTC One X] zellfan8:
One X and One XL are 2 different phones, just same exterior look. One XL has dual core and LTE so expect the antennas to be mapped differently. I believe One XL is similar to AT&T One X.

You should at least wait for later batches where they fix the WiFi issue. But why would you buy a phone in a country with such higher tax and no possibility of quick replacement?

You 2 are so cute :D But it's true HTC reserves the right to refuse your warranty. When it comes to laws or contracts, it doesn't matter what feel right or what is right. The judgement is based on what is written down, simple as that.
[HTC One X] Jill the not Mecha person:
why thank you :p
[HTC One X] stuart0001:
Judgement is also based on law, not a made-up disclaimer from HTC. Just putting that statement there does not override the law of the land, especially as they've now admitted there's a production fault and therefore not caused by unlocking etc
[HTC One X] Chad_Petree:
Wouldn't it be super difficult to find out which are the later batches? :( im guessing serial numbers are the way to go, maybe a different screen sticker, the first batches said "im the one you've been waiting for" and now they just say "one x,"
[HTC One X] stuart0001:
This is their wording on the HTCdev site (bolding is mine) http://htcdev.com/bootloader

As long as the unlocking didn't cause the issue then effectively HTC say it's still covered, I don't see where there's any get-out for them.

Edit: Is there somewhere else they state that other issues that aren't caused by unlocking may also not be covered under warranty? :confused:
[HTC One X] Sebianoti:
woot woot

http://www.theverge.com/2012/6/18/3094567/htc-one-x-wi-fi-hardware-connectivity-issues

DHL is picking my phone tomorrow, though at this point i don't know what for,
[HTC One X] mattuk:
Techradar beat them to it :P Be wary as some are still getting the company line from HTC "What press release" :)
[HTC One X] stuart0001:
Where does it say this please?. All I can find is contained in my previous post
[HTC One X] c-bone:
Hey guys just an update from me. Vodafone didn't repair my phone, they sent me one that was refurbished. The problem is that the phone they returned to me was in a condition worse than the one I sent away so I refused to accept it. They gave me a brand new one. I'm on serial number SH255, although by the sounds of it, there is potential that this device may still suffer from the problem but fingers crossed it won't.

If I have any problems with it I will be back!! Cheers to everyone for the advice and guidance over the past few weeks.
[HTC One X] mravant:
Did you take your's to a Vodafone shop or post it to them?

If you took it to a Vodafone shop, did they provide you with a courtesy phone whilst yours was away?

thanks
[HTC One X] zellfan8:
Postpone your purchase for some months, by that time the current batches will either be recalled or sold out already. When you try it in-store you can check serial.

They hold no responsibility after the unlocking of bootloader.
[HTC One X] liberator72:
Only reason I went direct with HTC is although I'm with Orange UK, my handset came from CPW and I refuse to pay their Geek Squad insurance. Orange initialy refused me Orange Care as I went through a third party retailer (apparently their rules) so I have my insurance currently with my bank. Their turn around for insurance claims is 7-14 days and I read some pretty dodgy reviews on them too. Once I get my phone back I will sign up somewhere else after checking which is the best.
[HTC One X] c-bone:
I took it to a Vodafone shop for them to post off. I did get a courtesy phone but that's because I have insurance on my account. You won't get one otherwise. Although you could try citing the sales of goods act to see if they will give you one:

(2)If the buyer requires the seller to repair or replace the goods, the seller must— .

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer; .

An inconvenience is being without a phone for 7 days so they should take steps to provide you with something in the mean time.

They will give you a regular sim if you need it to use an old phone you might have.
[HTC One X] stuart0001:
Wrong!

The state that only claims that resulted by unlocking the bootloader might not be covered, that's all.

If unlocking didn't cause the issue then they effectively say they'll cover it. I really don't see where the confusion is here :confused:
[HTC One X] StrongOneX:
I feel like I'm going to call HTC any moment now, Just need some more arguments like this. Thanks ;)
[HTC One X] mravant:
Thanks.

The reason I ask is even though I am expecting a new phone from HTC to be delivered tomorrow, I don't think it will be the end of this fiasco!!!

Better start planning the route for the next time :(
[HTC One X] c-bone:
There is a link to the OP that describes how the model numbers are used to work out the manufacture date

Here
[HTC One X] zellfan8:
OK you got a point. For everyone calling HTC, make sure you include the official statement from HTC about it. That would help raising your standing.
[HTC One X] bigoliver:
Can people please stop this debate about unlocked bootloaders, fair play to HTC they have admitted the problem they have said they will put it right and they have apologist.

StrongOneX please call them again, now this statement has been made I would imagine they will be more helpful. Let us know how you get on.

Oliver
[HTC One X] djaidyc:
One X Fixed

Am pleased to say after sending my phone off last monday for repair with photos of it side by side another one X comparing the wifi signals and a deep explanation to what was happening (also a printed copy of this threads home page) I have just received it today and all is good,I have a very strong signal where I never had a Signal before. My phone had its bootloader relocked before I sent it off and has come back exactly the same. lets just hope this problem doesn't come back. :)
[HTC One X] c-bone:
Do we have any idea of the % of devices affected? If HTC are correcting this issue by altering manufacture process does this not mean that 100% of devices will ultimately suffer this issue, as there is an inherent flaw in the way the product is made?
[HTC One X] Htc_One_X:
So you telling me that using there provided tool to unlock our handsets equates to a hardware problem behave yourself matey!! It has been verified by us and may other sources including the HTC managers that it IS a design flaw and is going to be addressed, albeit at a rather leasurly pace ( some users reporting to be without a device for weeks) it also states on there site that it "may" void warranty if its prooven to be our fault for a return such as over locking or system or hardbrick etc this is NOT the case it is clearly and well documented that its a design flaw and a silly one at that, denying us of a hardware warranty in any form in some couuntrys is illegal! I would shout and sgiut until we are heard and the haters and non beleivers will get proven wrong. I'm currently waiting for my replacement handset to arrive been waiting since Thursday, have a email and a chat log stating that unlocking our devices is NOT cause for them to deny the warranty without having the handset...... EOR.....