yashsingh1/xdaforums huggingface dataset:
[HTC One X] Eggcake:
Wow...the difference between a "fixed" WiFi and a broken one (caused by the antenna) is really huge.

I went to my provider (Swisscom) to get my HOX fixed. Mentioned the problem, got a replacement device for free (One S). I noticed that he didn't mention that the signal gets stronger when you squeeze the phone, he just wrote down that the WiFi signal is weak. I hope they recognize the problem.

Anyway, I just run speed test...with my HOX, I got to 6000kbit/s when using the phone right next to the repeater. With the One S I'm getting 12000-18000. When connecting to the router directly (which is further away) I'm getting a WiFi signal of 3/3 compared to just one "dot" and speed is also very good (also ~12000 to 20000 while the HOX barely connected). Directly next to the router I'm getting 22000 to 30000 (max. would be 50k).

I really hope my HOX performs similarly well when I get it back. The guy said it would take approximately 10 days - let's hope it's true. Last time I waited 3 weeks for my HTC Desire (broken glass).
[HTC One X] georgek_gr:
Yep, that's exactly what I'm worried about/trying to avoid...another HOX with a

potentially

bad WiFi signal...the first one is enough already :)

thanks big man!

(has the "fix" been incorporated in devices produced after June?)
[HTC One X] Krzysiec:
Let say it loud and clear... nobody knows that... until somebody with this serial will open his/her HOX and check it. We can only have a hope that batch with serial HT26/27 SH26/27 have the fix but we are not sure at all.
[HTC One X] lawrence750:
yeah if htc are telling the truth then it has been but like krzysiec says until somebody opens their device to confirm its not definite.

however it is highly likely. adding a couple bits of polycarbonate on the production line will be hugely cheaper (for htc) than to lie about it, not do it, and then suffer at least 30% of all hoxs sold, to be returned for them to have to pay somebody to repair etc etc.

im sure htc are wise enough to have just actually done the fix.
[HTC One X] Goldenrooster:
Where does the 30% come from?
[HTC One X] lawrence750:
well seeing as my whole post there was speculating i thought people would assume that the 30% was also speculation, more of an example than anything.. but either way putting the fix in place and not suffering from loads of returns and repairs is clearly the way forwards, irrelevant of what the actual percentage is..
[HTC One X] theDroidfanatic:
I had this issue, just re locked my bootloader, ran an RUU, sent it to HTC, and they did it in 3 days. Wifi is now perfect.
[HTC One X] stryd4:
HOX Signal

Hey

I've managed to destroy my phones reception and can now not get 3g however wifi is still working(sort of)

So this happened after I repaired the screen myself.

Screen swap went without a hitch and now after booting up the phone I can't make any calls.

Just wondering if someone could point out in a diagram of the teardown where exactly is the antenna (although im farely sure i didnt damage any internals)and perhaps some ideas for where I went wrong?

Also tried usual network switch fix.

Cheers

J
[HTC One X] artymarty:
Read the first post and follow all the instructions for self fixing Wi-fi, There are some photos.

Check all the other antenna pads the same way... I guess you cant make things worse as your phone is clearly out of warranty now...
[HTC One X] Fokas.:
Such a nightmare this whole situation. Sent my phone off to o2 2 weeks ago..got it back and its not changed at all, all the idiots did is update the software.

Sending it back again on Monday, gonna kick off majorly if its not fixed/replaced this time.

Can safely say this is my last HTC after this ridiculous ordeal.
[HTC One X] nadstar96:
Do I Have this problem?

Hey there, I brought my htc one x on contract with 3 at the start of august, the first one had a problem with the battery and had to wait to have a new one in white but eventually, I recieved one that worked. It had been great till a few weeks ago where my wi-fi has been poorer than before, everything else was fine though including my computer and few other things but my one x suddenly buffers every youtube video which take a while to load and keep pausing, the wifi disconnects every now and then but the internet along with twitter and facebook you can't always tell but it defiantly is poor at times. The Wi-fi icon at the top is full at times even when it isn't connecting well to the wifi and then always goes up and down. Always random. I tried the squeeze test which has once or twice improved it but nothing is effected by it usually, even when i downloaded the wifi analyser app, at first i squeezed it and it shot up but since then even if it says the signal is good, it still isn't. It's the youtube that is the worse, but I don't think it is just that as the wifi disconnects and goes up and down at times and just poor compared to before. Do i have this same problem though? The squeeze dosen't always work and what shall i do? Go back to the 3 store?

Really was a good phone till this problem popped up.
[HTC One X] Krzysiec:
Newest soft? xmoo said that latest update f***ed wifi in some way... next test build fix it...
[HTC One X] silverburst11:
Recently discovered this thread and have an HT28 model with the same wifi problem.

Called HTC today and will probably pursue them doing the repair. They stated that they will wipe the device immediately upon receiving it. This was part of their standard disclaimer blurb. I asked if that was really necessary since its a known hardware fault (which both HTC over email and immediately on the phone acknowledged, they didn't go through any trouble shooting steps or other typical first level support stuff, just immediately said yes its a known hardware problem). He stated yes by default they wipe all incoming devices. Haven't seen anyone here mention that but haven't read every single post.

Just curious if that was common?

Second question is what has been most peoples experience with having HTC directly do the repair? Saw a few that were good and a couple that were missing things upon return. They specifically told me to keep everything to include the SIM tray, just send the phone.

Also, my phone is sim unlocked (stock bootloader no root etc) assuming it comes back to me (the same phone) is there anything they can do to relock it? If I mention it when I send it in will I get a SIM unlocked replacement if they go that route?
[HTC One X] bigoliver:
It would be extremely rare for a repair centre not to wipe your phone, they always do that despite what needs repairing.

The repairs are very hit and miss, reviews seem to range between satisfied and extremely unsatisfied, I guess it's pot luck.

Your the second member to complain about this issue on a phone produced after the official announcement. The official announcement said the fix will be implemented at production level, so your phone should already have the fix, can you please tell us if you had the fault straight out the box or if it developed over time? If your fault developed over time it would indicate the official fix is not working as intended, if you had the issue straight out the box it would indicate the motherboard was faulty prior to installing its another quality control issue.

You might want to consider returning your phone to the retailer rather than the manufacturer as the retailer might be able to offer you a replacement or refund, the newer the phone the more likely it is.

If I was you I would trust htc's repair, htc knew about the fault when they produced your phone, they have redesigned the phone to try and stop the fault and still you have a faulty device!

You can find much more info in the first post, have a good read through and keep us informed with your progress.

Cheers, Oliver

Sent from my phone using a forum app.
[HTC One X] silverburst11:
Thanks for the info Oliver,

I am the second owner of this one, so I didn't get it straight out of the box. The previous owner didn't use it much though as they preferred a different phone.

I've only had it about two to three weeks but come from an Inspire 4G. Noticed it right away in my home that places the Inspire would get decent signal the One X got a dot or none.

Putting them side by side and using Wifi Analyzer the Inspire is pegged out at -40db while the One X sits at 65-75db. Found this thread and did the test and sure enough, just a slight squeeze and it jumps to full bars -40db, let go and back to 65-75.

Also saw the whole serial number, decoding to a date and got my hopes up (prior to doing the squeeze test) since mine should be relatively new, if I'm decoding it properly, the last three months new.

I edited above after your reply, but I am sim unlocked and use a pre-paid ATT mvno, (which I know doesn't require the Sim unlock), but I believe since I am not an ATT customer that precludes me from going to them for any warranty issues.

Plus after reading the other issues people have with dead pixels etc I am extremely pleased with everything about this phone minus the wifi issue. So if its something that HTC can just repair and give me back the phone I sent them I would be happy with that.

Will keep you posted.
[HTC One X] Krzysiec:
For me that indicates that HTC didnt add any fix at production line... They preffer to fix it after than at production line... strange.I dont think that polycarbon solution is faulty. It is one of the best i think. Thats prove thay didnt add the fix at production line. Can bet that after opennin 28 batch nobody will find any polycarbon fix added....
[HTC One X] knoxploration:
Nonsense. What possible reason would they have for not adding the fix in the production line? We're talking about probably a tenth of a cent of plastic here, and maybe a cent worth of extra assembly labor, if that. Weighed against the cost of returning just one single phone for repair, you could easily afford to put the fix in hundreds of phones on the production line and still save significant money over repairing just one phone.
[HTC One X] Krzysiec:
yeah for US its NONSENSE!! But as u can see HTC thinks different... sorry but after 2 monts after official statement problem still exist it means for me they didnt apply any fix at prod. line...
[HTC One X] knoxploration:
You clearly have no idea how long it takes for new stock to get shipped in containers half way around the world, sent to the distributor, then to the retailer, and finally end up in your hands...
[HTC One X] Krzysiec:
Hmmm yes maybe i dont know but ... in early August we could find June batch... so i assume in October we can see August batch (as we can see here) official statement about issue fix was in June ... so? What else i dont understand? Cause i dont understand You now... Sorry It took 2 months to see in stores in August June batch so sorry but in October i`m more than sure (some of us have here HT28/SH28) FIX should be applied in the end of HT26/SH26 so its more than sure that 28 SHOULD have this fix implemented but as we can see it has not.
[HTC One X] bigoliver:
The second official statement said they have taken steps to implement the fix at production line, **28 models should have the fix. I think it is most likely that the pins where squashed/damaged during assembly and the quality control didn't pick up on it. The 2 reports we have of post announcement models having the fault, are not confirmed as working prior to the fault.
[HTC One X] tkstimothy:
My HOX came back today. Which amounts to 5 working days since courier came to pick it up. It went straight to the HTC distributor, SiS at Kelana Jaya, Malaysia. The phone's Wi-Fi malfunction was no longer there. And I am receiving very strong Wi-Fi connections. However, my phone came back with a different IMEI. Same serial number though. My screen was also replaced as when I gave it to the courier, my glass was chipped on the side as a result of dropping the phone on tar road. I was surprised when they replaced me with a new screen too.

I guess I could still give HTC a good rating for after sales service. :good:
[HTC One X] bigoliver:
That's a great service, thanks for coming back here and leaving your feedback.

The new screen is a nice bonus too :)
[HTC One X] boe323:
I really do think the fix as been added at the production level, i have a late h26 batch onex, where the wifi antenna is, my screen doesnt sit flush with the casing,the corner of the screen slightly popping out while the other corner is completly flush, it csant be pushed in either, so that indicates something is underneath(polycarbon strips). Ive just noticed the onex+ on the htc website, they even have htc sense working with it, thats one hell of a punch below the belt.
[HTC One X] boe323:
Sons of *****es now have the onex+, its on the htc website, and HTC sense works with it, thats one hell of a punch below the belt. Jelly bean is also running on it, so the firmware is ready, hmmm.
[HTC One X] bigoliver:
Ive just Googled the One X+, it looks great. I'd previously promised myself I'd never get another HTC. Now I'd jump at the chance to exchange my rival brand phone for the hox+. If I had unlimited money, I'd definitely swap my current phone for one, I really miss sence, the feel and look of the one X and the superb screen.

I wonder if HTC would send me a freebie to test :D I guess it would be too cheeky to ask lol
[HTC One X] nelsonw:
U helped us a lot. U totally deserve it.
[HTC One X] tritium man:
Would like some input. I have the HTC One X on AT&T having the same issues and more. I can not receive phone calls and once in a while I cant make a call either. ( sim card replaced twice) Needless to say the phone is four days old. I'm taking it in the afternoon to be replaced. I have a few questions.

1. What serial number/numbers have the "fix"?

2. Should I honestly just select another device all together? If yes, any suggestions?

Thanks in Advance
[HTC One X] knoxploration:
The AT&T One X is a completely different phone that merely looks similar. You're asking in the wrong forum.
[HTC One X] tritium man:
Do forgive.

I shall take due notice there of, and govern my self accordingly.
[HTC One X] knoxploration:
Not a problem, just trying to help avoid confusion...
[HTC One X] boe323:
I know right, just that red lense outline and the red keys makes it look awsome, im so gutted, spending over £420 just a few months ago. I thought htc were going to hold out sseing as though theres only a few months til the new year, so many customers are going to be gutted like me. I also dont think that we will get 4+ sense ui, as i think its just for the onex+
[HTC One X] Rusty!:
Of course the One X will get it. Look at the Sensation and Sensation XE. Only difference in software is Beats.
[HTC One X] boe323:
I know were getting jelly bean, but i dont think our sense interface will be 4+, we just have to await and see, im probably wrong like always, time will tell.
[HTC One X] Rusty!:
The latest JB leak shows Sense 4+.
[HTC One X] itachi1706:
It will come with Sense 4+. HTC said it in the press release. Also, the leaked roms are Sense 4+.
[HTC One X] sandeep.mjs:
I got HTC One X and found it amazing device.

Just on 6th day of purchase i came across this problem and when i got into XDA forums I found it hardware problem. Squeeze test was positive.

In the end i decided to sell it.

I sold it at 115 USD loss.

Now should i wait for HTC One X+ or go for samsung SIII?

the only thing about SIII is it's UI sucks. Samsung is too bad at designing both UI and hardware.

Regards,

Sandeep Singh

---------- Post added at 03:24 PM ---------- Previous post was at 03:14 PM ----------

I got HTC One X and found it amazing device.

Just on 6th day of purchase i came across this problem and when i got into XDA forums I found it hardware problem. Squeeze test was positive.

In the end i decided to sell it.

I sold it at 115 USD loss.

Now should i wait for HTC One X+ or go for samsung SIII?

the only thing about SIII is it's UI sucks. Samsung is too bad at designing both UI and hardware.

By the way i already bought SIII for two days and sold it .

Regards,

Sandeep Singh
[HTC One X] Rusty!:
Sold it instead of getting it repaired?
[HTC One X] sandeep.mjs:
Yep sold it without getting it repaired. Reason being i saw over several websites that HTC service center couldn't detect problem and send back mobiles without repair. moreover my friend working at HTC service center told me the same.

I didn't want to get it repair from out side any local repair shop ,nor i wanted to open my self.

So i sold it.

Cheers, Happy with the decision and waiting for HTC One X+ reviews.

---------- Post added at 05:32 PM ---------- Previous post was at 05:29 PM ----------

Can anybody please tell me if buy HTC One X what serial or model number should i see on box so that i dont buy faulty device.
[HTC One X] apple-part:
repaired the erratic gps and bad wifi issues myself after many troubles with official repair!

opened the one-x and lifted all contacts up! now wifi and gps are perfect!

the htc repair-center here in switzerland has replaced the mainboard and as we all know - this was not the right solution! :mad:

i had to pay for this "solution" because of unlocked bootloader! what the hell has a out of the box (manufacturing) defect to do with a unlocked bootloader!!!??!!!?? :mad:
[HTC One X] knoxploration:
No, because nobody but HTC knows the answer to that--and they're not saying.
[HTC One X] bigoliver:
All we can do is work out all the serial numbers prior to the announced fix and know they don't contain the fix. Just to make clear, it doesn't mean phones produced after the announcement have the fix.
[HTC One X] alexseekermann:
Did the same, now it works perfect again. :)
[HTC One X] Harpic_WC:
I got my phone back from the second time today and the wifi problem is now solved ! They even change the housing completely, it's like a brand new phone ! :laugh:
[HTC One X] mikropixel:
I also had the same problem with my device (HT23). I sent it over to htc repair centre and the returned it to me after a month's (!) wait. To my surprise, the device still has the same issue from day one. They 've replaced the main board and the battery but unfortunately this doesn't seem to tackle the problem...what a frustration! I even wonder if they checked the device afterwards.

I've called them today expressing my complains and will send it back again to the repair centre tomorrow. I will ask for a replacement since the issue has not been resolved after a repair but I seriously doubt it if they will ever proceed in this solution.

What a major disappointment from htc... :(
[HTC One X] Mouselik:
Hi all!

I've got the wifi problem but since it still works i've been delaying sending the phone for repair.

What I was thinking is, if I send it to repair they will replace the back cover + mb with new ones, but with a higher probability of still being parts affecte by the manufacturing deffect right?

Do you guys think the majority of those parts are already gone and that its safe to send it so it returns problem free?

Thanks!
[HTC One X] Rusty!:
Back cover has nothing to do with the problem, mine wasn't replaced when the wifi was fixed and everything is still fine.
[HTC One X] Mouselik:
How are they repairing it? I thought the problem was in the contacts in the antenna on the back cover...

Do they just lift the contacts?
[HTC One X] Rusty!:
The contact springs are on the motherboard, not the cover.

Ideally they should replace the motherboard so as not to risk fatigue on the springs, but they might well just lift them up a bit and slap the polycarb strips on.
[HTC One X] Mouselik:
Ok Ok.

Thanks for the info!
[HTC One X] schwarld:
Just go mine from the repair and it works really well now. They said they replaced the whole antenna.
[HTC One X] bigoliver:
And hopefully added the polycarbonate strips to prevent the fault reoccurring, as in the official fix guide (in 1st post)
[HTC One X] nadstar96:
got the wifi problem, 3 or htc?

do i contact HTC or take it back to my 3 store? Was orignally planning on going back to my 3 store(where I brought it) but after hearing one guy say HTC had a good service and that they repaired his screen for free (mine has a dent on the top right corner) I am having doubts, which is is more useful? 3 or HTC?
[HTC One X] Rusty!:
Three will just send it to HTC, so cut out the middle man.
[HTC One X] bigoliver:
Depends, personally I prefer to send back to retailer as I like the security of the Sales of Goods Act.

In the first post I have linked to a guide explaining the pros and cons of both.

Hope this helps

Sent from myself using Tapatalk 2
[HTC One X] bigoliver:
Here is the guide...

http://xdaforums.com/showpost.php?p=28611988&postcount=2011
[HTC One X] nadstar96:
Ah right, thanks! I will most likely try to find a contact number or email for HTC and see what they will do. Otherwise I will pop into 3 as I get on well with one of the workers there that is very helpful unlike the others. When I first recieved the phone, it had a faulty battery and they gave me a new one within 5 day instore which was last month which is the one that has this wifi problem. Hopefully it works out, thank you for the help!
[HTC One X] matt95:
My hox began to present this issue a few weeks ago... And I'm now managing to open it and do something by myself... I've red that a simple aluminium foil lift on the antenna should fix the problem right? Can somebody confirm that? Cause I don't want to use the solder, it isn't very safe for my hox but if I need to use it I'll do it... I'm only trying to find out the simplest way... Thanks in advance
[HTC One X] samsaBEAR:
Sent mine back on Thursday through o2, they rang me up today and I need a new PCB board and my warranty won't cover this. £179.99 they'd like to have from me for this. I don't understand, is the PCB board the cause of the WiFi problem? Even if it isn't, how come my warranty doesn't cover this. I've never taken my phone apart, never dropped it, only thing I could think of is that I might of squeezed it too hard to get the WiFi working properly? I've requested that they send me the phone back, I can't afford that much, but is there anything I can do myself?
[HTC One X] bigoliver:
Your best asking O2 why the phone doesn't have warranty, but tell them that you are not worried warranty either way as you expect them to repair, refund or replaced the phone under the sale of goods act. More info in first post.
[HTC One X] samsaBEAR:
I'm not a very confrontational person, so I will try my best to be firm. I was going to ask why it isn't covered by my warranty, but I bought it day one, so that was May 5th wasn't it? What if they say the SoGA doesn't cover it (for any reason)? I did see the video about self repairing, it doesn't look too hard to do. I heard using aluminium foil achieves the same effect?
[HTC One X] MemphisLeak:
Seriously, people. Just send it to HTC it takes 1 week.
[HTC One X] Eggcake:
Should have done the same. Went to the Swisscom shop on 26. Sep - and still waiting for an answer.

I can follow the repairs. On the 1st of October it arrived at the "central". They immediately sent it away to the supplier/distributor (whatever that means, maybe HTC...) and now, 7 day later it's still the same status.

The guy in the Swisscom shop assured me it won't take longer than 10 days. Yeah right.
[HTC One X] matt95:
even if i've unlocked my phone?