yashsingh1/xdaforums huggingface dataset:
[HTC One X] sibv1970:
***** post? I was outlining that both HTC and 3 staff are aware of the issue but are still denying their customers their rights under British Law.

The technical element of this thread is valuable, but as none of the solder gun types on here are actually fixing my phone I thought it prudent to pass on this information to others.

I was unaware that the attitude was find it, solve it forget it. Info on here is pointless if the Operators are doing nothing.
[HTC One X] tay200k:
Yep they said to me 5 days for a repair its now been 7 with the tracking still just saying device received. they must have 100's they are fixing :crying:
[HTC One X] Bubba Sher:
Barry what a w****r
[HTC One X] PhilipL:
Hi

"The solution is to update the hardware with a Mylar stopper underneath the antenna pin. This is to stop the pin becoming detached after a heavy impact or the device being put under too much physical stress." The fix has been phased into production now already and their repair centre can fix accordingly."

It was suggested by a few of us this would be the sort of fix implemented. The problem though are stresses are now transferred to the circuit board, this means the circuit board will be under stress instead and that could cause fatigue of the soldered components and eventual damage or cracking of the motherboard or "dry" joints. At least at the moment stresses are being absorbed by the antenna connections acting like shock absorbers.

The manufacturing fault is really a design problem caused by the polycarbonate back which is made with too thin and/or too flexible. I suspect a lot of this is due to the pressure from marketing to create the "slimmest" device, so there isn't enough plastic in the back to resist compression forces found in typical use, and there isn't enough clearances inside the cover to mount a more resilient antenna connection. Now the fix is just transferring these compression forces to the circuit board, lets hope the internal motherboard is up to it as the problem could become a bigger headache for HTC than it is already. Poor design and lack of proper testing has given us the Wi-Fi antenna defect, so I have little faith in this rushed work around being any better thought out by HTC. :(

Ironically a few extra millimetres of spacing for them to find an easier assembly method and more robust antenna connection method would have given more space for a bigger battery, I'd think we'd all be quite happy with that. What's to bet HTC marketing had specified to the designers the phones thickness had to be less than 9mm thick at all costs for their PR purposes, they've come in at 8.9mm at a cost to robustness.

Regards

Phil
[HTC One X] BarryH_GEG:
Quite a few people in this thread are less interested in understanding the problem and figuring out how to solve it or help others solve it than they are in using XDA as their own personal soap box for lamenting their individual situations. I had no problem wading through the tweets on 3's Twitter feed to dig out what myself and I'm sure other were waiting for; the "official" definition of the fix. For you recent joiners, the latter is what XDA's supposed to be about; not the former. When you've reached 900+ thanks I'll take your slurs seriously.
[HTC One X] bigoliver:
Please BarryH be careful with your language and how you speak with the members on this thread. Many people have worked hard and saved up for their phones, they are very disappointed. Many people are going round in circles trying to get a fix that works, from my personal experience this is really frustrating. I think sibv1970 would rather link the source so we can decide if we believe it to be true rather than just say it like it's a fact. (I'm not sure I trust 3support to give correct information, I think it is correct I'm just keeping an open mind)

sibv1970's post is really helpful as it explains the fix that is being implemented. I think I remember your post about the fix (Maybe HTC go the idea from you? :D) Didn't you write something about it not being a proper fix? Can you ask your SVP of Engineering if this is a reliable fix?
[HTC One X] knoxploration:
You're trying to reason with a known troll, and a know-it-all troll, at that.
[HTC One X] sibv1970:
I had that info from 3. I thought it would be relevant, and attempted to show it at source as others may need it in trying to obtain a fix.

That you and others offer invaluable Tech solutions to issues is brilliant. If both HTC and 3 (and presumably other UK and further afield operators) are able to see this information, they may be able to provide them a solution to what for some is a problem they can't solve themselves on a work bench.

No secrets. No lies. No hearsay. Just hope.it helped somebody to understand what all involved are or aren't doing with their £500 handsets.

Cap Doffed.
[HTC One X] BarryH_GEG:
He didn’t see the design as an issue based on the fact that any compression in the area of the connectors is unnatural. Meaning, to cause the connection to fail in a well assembled phone would require an event that is likely to occur in less than 5% of the devices shipped which is considered acceptable breakage from a design perspective. For example, the display being able to survive a two-foot drop on to a hard surface is typically calculated at about 60-70%.

His biggest area of concern was HTC being able to achieve the tolerances necessary during assembly to consistently achieve proper contact. With phone units being inserted into a chassis on a fast moving assembly line he saw that as the biggest source of concern. That's why his first question to me after seeing the pics of a disassembled phone was "are there any display alignment issues being reported by users." The "fix," as expected, is just to further prevent compression. I'd also venture a guess that it's to keep people from pushing on the back of their phones and potentially creating the problem they're trying to assess since it’s now all over the web that people should “push on the back of their phones” to test them. So for what it's worth, his opinion is working phones should stay working at least 95% of the time with or without the "fix."

P.S. - "*****" used as an adjective is permissible on XDA. Using it as a noun is not. ;)

---------- Post added at 12:09 PM ---------- Previous post was at 12:01 PM ----------

I didn't mean to come across as an ass. I'm sorry. I've been anxiously waiting to see what the "fix" was and my frustration was less with you than looking for a needle in a haystack on Twitter. I've not looked for specific things on Twitter before. It's really piss poor when you're trying to find something. Again, apologies. And congratulations. Out of the 100's of people in this thread you were the one that uncovered the Holy Grail. ;)
[HTC One X] bigoliver:
Thanks for apologising, you have given this thread some valuable info and I quiet like to hear your views on this issue, you are the minority on this thread and sometimes we all need to see things from a different perceptive. Lets just all respect each others views.
[HTC One X] Bubba Sher:
Wow

900+ thanks, your the winner is what I meant to say.
[HTC One X] BarryH_GEG:
Too funny. That made me laugh. Funny story that'll give you some insight in to my personality. An old boss in paying me a compliment said, "at least when you throw a hand grenade in to a room you don't run." Sorry if I come across as brash and authoritative sometimes. It's never meant to offend.
[HTC One X] GVeen:
Today I checked the repair status page again and there was some new info on it:

So I guess it will get back to me tomorrow :) I'll keep you posted if it actually is fixed and if the serial or imei has changed.

FYI: I'm from Holland, contacted HTC directly and the repair process took about 10 working days.
[HTC One X] Henkjoost:
Did you had your device unlocked/relocked? And was it fixed by the company: Dynafix?

NOT sent from my HTC One X, but from my HTC Hero
[HTC One X] Bubba Sher:
Lol, no worries Barry, its just frustrating when you have a beautiful phone and the WiFi, which is an integral part is letting you down.

Ps thanks for the thanks, I'm on 3 now (that's thanks and not the network) slowly catching you:o
[HTC One X] stuart0001:
More info and clarification on Warranty situation etc for UK

From: http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792597&type=RESOURCES

(Bolding is my doing)

So just remember, that even if we accept HTC do have a right to null the Warranty because of unlocking, it is of no consequence whatsoever as the Sales of Goods Act must still be abided by your supplier/retailer (not HTC).
[HTC One X] ToddeSwe:
Out of my 9 devices I've had the 25 was the one that lasted least of days. :)

I've had 7 SH24 1 SH25 and now SH24 again. I really hope they are out of 24 soon at my local store so I can try a 26.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] BarryH_GEG:
A lot of good has come from this thread and Oliver is to be applauded for his efforts. The amount of personal time he's devoted to getting HTC to acknowledge the problem is one of the most selfless acts I've seen on XDA. The same applies for farnsbarns who made a similar effort to get HTC to acknowledge the flickering problem. I've complimented them both numerous times.

Product management reports to me at a company larger than HTC and I have an extensive background in it. What I've shared comes from an understanding of the variables and associated risks in bringing a product to market. The reason for the tally of incidents reported by users here wasn't to defend HTC or minimize the problem, but to try and understand how widespread the issue was and share the result. After seeing the outcome I didn't expect it to be well received.

I'm not active in this thread and pop-up only periodically because I know that any opinion that doesn't support the theme of this thread isn't welcome. But because I see the issue as less significant than some doesn't mean I'm insensitive to the drama some people have been subjected to in order to get a working phone. That said there are people looking to purchase the One X and there's value in providing some contrast to the almost universally negative sentiment in this thread. Smart people can view your comments and mine and draw their own conclusions. I wonder if it's me personally or what I'm sharing that you find so offensive. If it's the former, I assure you it's never been my intent to piss you or anyone else off. As for the latter, we can agree to disagree on the depth and breadth of the problem. We can completely agree on HTC’s rather dismal communication and handling of the issue after it was brought to light.

Now for some good news. With the “fix” having been identified there’s no longer a reason for me to darken these halls so this will be my last post in this thread. And I truly hope that those having nightmarish repair and replacement issues get satisfaction quickly.
[HTC One X] teky:
Just a quick update from me,

My HOX was received at HTC's repair centre on 26/06/2012...... and nothing since then, just sat on Device Received.

I'll give them till 4pm tomorrow and then phone up to see what is happening, is it will hit the 10 day mark tomorrow.
[HTC One X] dani_nec:
in Spain the only SAT HTC comes to take up to 1 month to repair. :confused:

because of that, I'd fix me in 20 minutes with a coffee in between .. :fingers-crossed:

So if I have to admit that some fear gives disassemble the first time (it seems that the screen is going to break) :confused:
[HTC One X] surfer1000:
Wow youve got alot of patience!
[HTC One X] nelsonw:
Don't open it! Just buy a hard case and give it pressure on the spot. Works perfectly! There's a solution back...
[HTC One X] teky:
Well I'm in IT Support myself, so I can understand that small delays can happen, and also that constantly phoning up asking what is happening can be more a hindrance then helpful at times. I was told 7-10 days for my phone to be repaired so if no updates tomorrow then I'm phoning up
[HTC One X] irharrier:
Hi

is your phone LOCKED or RELOCKED ?!(I mean before you send it to warranty)

have you send your phone to htc service center or your carrier's?!

did they checked if your phone is locked or not?!

how did you describe your problem to them (I really have no idea how to tell them because when i called them they didn't know about this issue)

sorry for too many questions :D tomorrow I wanna hand in my phone to repair center and I am wayyyyyyyy too worried about it :D

sry for my bad English.
[HTC One X] teky:
My HOX was relocked and flashed back to stock RUU before sending it in, I've sent it direct to HTC as my carrier is 3UK (and after seeing that BigO and a few others got a crappy service from them I'm glad I did).

They didn't ask if my phone was locked, and this shouldn't be an issue in my eyes, as it is a manufacturing fault where the connection between two physical bits of hardware has become loose, nothing software related.

I told them that the WIFI signal quality was poor, and if I pinched the top of the phone that the connections goes back to normal. I also linked them to this thread to make sure that they knew what I was talking about.

---------- Post added at 01:22 PM ---------- Previous post was at 01:17 PM ----------

Only problem with this is that it can cause the pins to be pushed further in and cause the gap between the connections to come even wider, given a few weeks and a bit of pressure added to that area through normal use.
[HTC One X] irharrier:
I hope they be as reasonable as you are. hardware mean hardware that's it.

they really should understand the only parts that can be affected by custom ROM is (at mostttttt ) chips or maybe cpu not a loose wifi anthena:)))

-------------------------------------------------------------------

he is absolutly right about not to press your phone becuase mine was not this bad ay the first place but now(after pressing it a few times) I almost catch no signal.
[HTC One X] lnoormohamed:
wow its not gonna look good for me then..... i have a number of problems with my handset

wifi,gps,front camera too light, rear camera positioned not centred etc...

i sent it on tuesday, am already getting every impatient lol
[HTC One X] teky:
You never know.... yours could go through faster then mine.

I'm getting impatient as well, heh, with the OH hearing me say every so often "I want my phone back...."

You'll soon see me sat in the corner rocking, murmuring "I want my OneX back".... lol
[HTC One X] sibv1970:
HTC One X on 3

Update for 3 UK repairs:

Requoted same info as before.

Aware of issue, and been advised of fix by HTC. Repairs will take weeks given quantities.

As mine wasn't done properly, 3 said I could have a replacement, but only a Refurb. They have none. So agreed I could have new replacement. They also have none of those.

So I could cancel and pay termination fee for 22 months, or have another handset at my expense.

Do not expect your handset to be fixed as Three have had this info for 2 weeks and handsets are coming back unrepaired. Seems both parties are still dragging their heels, almost in denial when you call them.

Three UK customers beware.
[HTC One X] chaps:
Mine was collected on 25th June, HTC recieved it on 26th.. I received it back on July 4th, 8 days after they got it.

The wifi issue is cured. I got the same phone back (same serial number etc), though HTC removed my screen protector and wiped the internal SD storage. There was also a bit of rubber glue sticking out of the side of the screen which peeled off easily. I'm glad to have it back :)
[HTC One X] bigoliver:
Guide to successfully returning your phone

A lot of people are struggling to get their faulty phones repaired, replaced or refunded.

Under the Sale of Goods Act 1979 (If bought outright) and Supply of Goods & Services Act 1982 (When bought on a contract) these phones must be:

* as described.

* of satisfactory quality.

* fit for purpose – this means both their everyday purpose, and also any specific purpose that you agreed with the seller.

Goods sold must also match any sample you were shown in-store, or any description in a brochure.

I feel that if affect by the WiFi fault that you have a strong legal case to request the three R's, (repair, replace or refund) and this should be done 'within a reasonable time but without causing significant inconvenience' Source

If you bought from a shop, the first option is to return to the shop and politely ask for a repair, replacement or refund (Legally the minimum they can offer is a repair without causing significant inconvenience) though I would request a replacement. If you are refused keep quoting your rights and the Sale of Goods Act 1979, make sure you are loud enough that the whole shop can hear you and stay in the shop as long as possible, ask them to speak with their manager, Head Office and the Chief Executives Office to authorise a (replacement or refund) you are most likely to get a result when the shop is busy and they are trying to sell phones.

Just don't get carried away like this guy :laugh: he took my advice a little too far lol... (Notice how the crowd sympathises with the man)

[YOUTUBE]fikfhYznqhw[/YOUTUBE]

If this doesn't work or you bought your phone via the phone/web then I would... (I am with 3uk, please adjust the info for your own situation)

1. Write an email to the 3 UK's Excutives Office (executive.office@three.co.uk) I used an edited version of this template letter for the email here more legal information and template letters can be found here in the email title put "HIGH PRIORITY" it seems to speed things up a little.

2. You should get an email back within a few days with a case reference number, the name of the Executive Office Administrator dealing with your case and the CEO's phone number (you need all this info)

3. Call your Executive Office Administrator (Three UK's CEO phone # 01628-765000) and calmly explain your situation to him, take notes and if possible record the call for your reference. Hopefully you will both be able to resolve the situation. (explain that you are an active member on the xda thread regarding this WiFi fault, they have heard of us)

I can say first hand that the CEO's office at 3uk is much more knowledgeable, helpful and capable than the Indian call centres.

If this doesn't work you will need to request a letter of deadlock and approach Ofcom with it, I think? I did not need to go any further.

I hope this helps and saves you from wasting your time speaking with Indian call centres or staff at the 3store who can not do anything for you and only try to dismiss the fault.

If you follow this guide please leave us feedback and kindly offer any suggestions you may have, lets stick together :victory:
[HTC One X] bigoliver:
hopefully my guide here can help you.
[HTC One X] Kickasskev:
Mine has been getting repaired at HTC since last monday, and all it says is device recieved when I track it.

I phoned yesterday and they said they couldn't tell me any more that what I already know, so its a waiting game.

I just hope what they send me back is a good device as the one I sent was MINT in every way apart from WIFI
[HTC One X] Bubba Sher:
My WiFi was sweet for 9 days, after it came back from repair, I hope yours is a permanent fix, keep us updated.
[HTC One X] d4rkr1d3r:
HTC germany

I also own a HT23 and pressing the top right corner causes excellent signal until I reduce the pressure.

Two days ago I contacted the HTC Germany support.

Yesterday I received their mail but they only wrote:

-please check for system-updates,

-for repair sent your device to "Arvato Services Solution GmbH"

-for replacement contact your dealer

Well of course there are no updates and I fear the repair service would return the device unrepaired or give me a refurbished one that maybe has the fault too.

I ordered my HOX online and i'm doubtful about my dealer replacing my device with one without faulty hardware becaus they would have "old" devices in stock.

I'm a bit scared to brick something when fixing it by myself so i'm not sure what to do.

Any suggestions?

Today I phoned HTC Germany and they told me, the problem would not be confirmed and I shall send the device to Arvato, they will check it...

I'm sorry, but there are too many posts to read, thats why I ask what to do.

EDIT:

I just called my dealer, they seem to be willing to replace it but all devices they have are since three months ago in stock...

greets
[HTC One X] dalecook:
'Device Received' for aaages in tracking status

Do it. Similar timings for me, packed phone up around the 20th, they only got it on 25th June, tracker continually said Device Received... until today, 6th July. Now it says In Repair.

Asked for status updates twice in this time via webchat with no luck, but received a call back form the customer care team yesterday because of my post-chat online survey answers. Maybe the customer care team escalated the repair? Maybe I just got my turn in the queue? Maybe they got new stock of parts? Strikes me they have a backlog to deal with, no surprise there when launching a flagship phone with multiple problems.

Even though my experience with my provider and HTC is not the worst in this thread, as with everyone else I can only wait and see what happens, if it's repaired, if the repair lasts etc. Confidence = dissolved.

Dale.
[HTC One X] chimo29:
Irish HTC ONE X

hi all.

im new to this site. first post.

But I'm so shocked from what I read. ive had 4 Top end htc's now and this has completely wiped the high regard I have for them.

I obviously have the issue.

Rang Vodafone Ireland to be told they knew of the issue but had no fix yet so wait about 3 weeks for an update which may fix it. and if it doesn't, they may recall them.

So I wasn't happy to just do nothing. I rang HTC direct. and it took a week of 4 phone calls and 4 times of my collection address to be written down wrong to finally get my phone collected. they had to manually enter the collection details with UPS so as a result I have no tracking method to see its status.

Its been gone a week now. I asked HTC every time I was on the phone with them if they were aware of the fault and each time they said they've heard something but were very vague.

This is all in the UK as Ireland has no HTC repair centre or office.

So its gone to Regenersis in the UK for repair.

Has anyone actually got there's back from that repair centre yet and if so, did they do a good repair. i really have my doubts about it. and to be honest I dont mind if it takes a while at this stage if it means getting a proper reapair job.

I alwways loved HTC but after this i'm completely put off. My friends one has the same issue and another friend of mine who has the ONE S has the issue with the home screen flicking as thought the home button is constantly pressed.

Chimo
[HTC One X] F33N1C5:
My HOX is currently with HTC for repair, I will update this thread as to whether it is fixed once I get it back!

The process to return it to them has so far been very straight forward.
[HTC One X] irharrier:
cheers

Today I went to HTC service center. there was nice lady as receptionist and I described my problem to her and I told her that I have sent an email to htc and they told me that this issue is eligible for 1 to 1 exchange.then she took it to engineers to confirm the wifi problem.and yess my phone will be replaced:D

but unfortunately they are out of stock until Thursday.(or fortunately maybe not because it means they will be new batch as she said )
[HTC One X] teky:
I decided to phone them up early, after no changes on the tracking site. I was told that my phone might be back in transit to me on Monday?? I asked if he knew of any delays at the repair centre but was informed that there shouldn't be. He also said that if no updates come Monday then I should phone him back.

Guess I just hang tight till Monday now..... although the status could still change today.