yashsingh1/xdaforums huggingface dataset:
[HTC One X] knoxy5000:
I had the WiFi fault, it got so bad I decided to tackle it head on. I tried to bend out the connections but the bottom one broke. So I soldered wire from that to the antenna. My question is does it matter which connector seems as there are two that go to the antenna. My WiFi has improved at home using 5ghz but it still seems not to work that we'll on 2.4ghz systems. So should I solder another wire or is that other connection for the Bluetooth? Is anyone the wiser as the tutorial videos on YouTube the guy solders the top connector.
[HTC One X] TomP190:
Yeah, I noticed they are, but time will tell, I will update if it becomes bad again, but so far so good:fingers-crossed:;)
[HTC One X] bigoliver:
I'm afraid Rusty is right, without solving the problem that squashed the pins in the first place, they will squash again. The pins are weaker than before and will squash easier, so be very careful. This fix has been tried and eventfully failed many times before, though if your very careful, you should be OK for a while.

Oliver

Sent from my phone using a forum app
[HTC One X] 3498BoyZ:
Since sense 5 iam heaving really hard wifi problems i have tonstand near the routee to have wifi

From HTC
[HTC One X] lipovcan:
Thanks, wifi fixed :good:, I just simply put under the antenna a piece of tape...:)
[HTC One X] sywats:
I finally opened myn to fix the WiFi I just put a bit of foil under the gold plate and it's perfect , wish I did it ages ago wasn't as hard as I thought it would b :D:D
[HTC One X] atrako1973:
That's a dangerous thing you did , a foil can short circuit your motherboard ,and the whole phone will need replacement . Its still under warranty ,why don't you send it to HTC ?
[HTC One X] sywats:
Oh no really ?
[HTC One X] atrako1973:
Ya very dangerous ,take it off ,send it to HTC ,its still under warranty
[HTC One X] sywats:
Thought it would be fine as I've read in this thread other people have done the same . Think I will change it for a piece of card , god knows how long it will take HTC to repair it I can't wait that long .
[HTC One X] sywats:
Done changed it for a piece of card :D
[HTC One X] leppie:
So HTC's fixed finally failed after 6-8 months.

Decided to just do it myself. :)

Hardest part was opening the phone with all that double-sided tape inside.

3-4 bars now instead of 0-1 :good:

Used the first video, but did not solder, just bent out the pins a little and carefully.
[HTC One X] bigoliver:
Hi all,

Great news!

I've been sent evidence of a HTC rep stating that even if a phone is rooted and has custom firmware, they will still honour the warranty.

I not sure if its the same in every region, but it gives us a very strong argument to get a warranty repair. I still recommend returning to stock & relocking the boot loader anyway

This is something we have been fighting for since the thread started. OK its not quite an official HTC announcement, but it is a HTC rep clearly advising a customer that rooted phone are able to get full warranty repair for this WiFi fault.

Evidence on way :)

Sent from my phone using a forum app
[HTC One X] bigoliver:
OK here is the evidence, I hope it will help a lot of you get warranty repairs...

I want to say a huge thank you to Viktor for sending me this, and I hope you have better luck with your own HTC warranty problem.

Oliver

EDIT: I almost forgot, I'd also like to say a big thank you to Degan from HTC Technical Support team for letting customers know that the WiFi fault is covered by warranty, even with a unlocked phone and custom firmware.

Thanks, Oliver

Sent from my phone using a forum app
[HTC One X] knoxploration:
Wow. A big thumbs down to HTC for denying a warranty repair on those grounds. How the hell could software damage the headphone port? It couldn't, and it is shameful that they are hiding behind their warranty yet again.

I'd be taking them to small claims court over this.
[HTC One X] bigoliver:
Yes Victor is really annoyed at HTC, he emailed me for help. I could only recommend 4 options,

1. Find details of the CEO s office and contact them direct.

2. Start a thread about the fault and try to gain publicity or prove it as a known fault

3. Take it small claims court

4. Just accept it and buy another phone, probably another brand.

Maybe we could offer him better advice or I'll ask him to start a thread and we'll all join it.

Sent from my phone using a forum app
[HTC One X] Jinson7:
I've just rang HTC Warranty line to ask if about the issue. They said they would book it in straight away and fix it under the warranty - 2 year warranty in the UK. I will ring back today to check if rooting my phone will cause any problems. CBA to go back to stock....
[HTC One X] bigoliver:
If they do say there is any issue with warranty because of the boot loader, explain that isn't what the technical department are saying and refer to the email on previous page.

Keeps us informed with how you get on.

Oliver

Sent from my phone using a forum app
[HTC One X] diabo_bom:
Hi bigoliver, HTC repair center here in Portugal send me a email today, telling me to return my phone for a second opinion of the problem.

Let's see if I have more luck now...
[HTC One X] bigoliver:
"Hi bigoliver, HTC repair center here in Portugal send me a email today, telling me to return my phone for a second opinion of the problem.

Let's see if I have more luck now..."

Hi,

I read through your previous posts, its great HTC are having a second look. It may be the case that the worker in the repair centre did not know about the fault, the second opinion will surely/hopefully be someone who knows the fault well.

"HTC repair center here, they dont want to repair my phone, because they said that is my fault, for unlocked bootloader"

This could have just been an inexperienced repair person. Below we have evidence of a worker who clearly states that unlocking your phone doesn't void your warrenty against know hardware faults, like the WiFi issue.

http://xdaforums.com/showthread.php?p=45472871

I bet HTC will say that the second opinion shows that you do infact have the WiFi issue and therefore will honour the warranty.

It is wrong that HTC hide behind the unlocked boot loader clause to get out of warranty repairs, it is wrong that you have had to fight so hard and wait so long for a warranty repair. But hopefully you will get the repair you deserve and everything will be ok (fingers crossed)

This WiFi fault is down to a design flaw not the owners, the phone is weaker than it should be. HTC have made it difficult to get repairs done, HTC claim they didn't even know about the fault until this thread started.

Please let us know your out come,

Cheers,

Oliver

Sent from my phone using a forum app
[HTC One X] diabo_bom:
Hi, i receive an SMS saying my HOX is ready. I hope this time, repaired! First time they don't repair, then i pass the case to a company who fight for our rights, and they told me to send a letter with my complains, and saying that i want my HOX repaired! I send it and attached the print you share here, of an email from HTC support saying the fact of an HOX with wifi fault, must be repaired if locked or unlocked. Hope this time works!

Thanks for all the help.
[HTC One X] diabo_bom:
Finalt got my HOX repaired, wifi and volume buttons are fine now!

Shame on HTC repair center in Portugal (datafax) for being so rude, and dont want to fix my phone, even if it was faulty from factory!

Thanks for all the help bigoliver.
[HTC One X] bigoliver:
That's great news, you never gave up and finally got the service you deserved, good on you.

I'm glad the thread helped you, I can only take part credit, it's really been a community effort.

I glad you can now enjoy your phone the way it's supposed to be.

Oliver

Sent from my phone using a forum app
[HTC One X] Yourshadow89:
Vodafone +1

I just wanted to share this fairytale with you. My girlfriend also had a One x with antenna problem(squeezing helped), so:

This afternoon i went to the vodafone(NL) shop for my own telefoon. I took the HTC one X from my girlfriend and asked if they repaired phones. I explained what the problem was(antenna problem, issue known to HTC, blabla) en he said "I Know, let me fix it for you". He took the phone opened it and fixed it! No costs! Her carrier isn't even Vodafone!:p

So +1 for Vodafone(Groningen NL)
[HTC One X] bigoliver:
That's quite a service! Do you know if they applied the official fix, ie changed the motherboard and added spacers to prevent the same thing reoccuring, or did he just carry out an unofficial fix like the ones shown here, ie just slightly lifting the pins which is only a temporary fix.

Cheers for sharing,

Oliver

Sent from my phone using a forum app
[HTC One X] Yourshadow89:
Well, he didn't change the motherboard. He lifted the pins and added some, I though rubber, spacers. He garantied me that it was a permanent fix. I'll keep you updated if not;)
[HTC One X] bigoliver:
Unofficial fixes include putting tinfoil or card under the pins, but this could work loose and cause more problems like shorting the phone. Anything placed under the pins also might void any warranty (if the phone has warranty).

If you didn't have warranty I guess it wouldn't matter, otherwise it might have been best to get a HTC official fix.

The spacers are there too stop the phone getting squashed and rebending the pins. Without them the pins will surely rebend and easier than the first time as metal gets weaker the more you bend it.

People with the official fix say the spacers make the phone feels more solid.

Sent from my phone using a forum app
[HTC One X] ntquartex:
after 4.2.2 OTA update I have this wifi issue as well.

My warranty has finished in august.

So I missed the HTC repair, as I see, HTC hided some problems by software tricks before 4.2.2 update, and now, voila!, the problem occurs just after the warranty date had passed.

Shame on HTC because of this problem all around the world.
[HTC One X] bigoliver:
If the problem occurred immediately after the update and you didn't squash your phone at all whilst updating (hard to see how) then you could have a different WiFi issue, does the WiFi strength increase when squeezed? If you do have this known fault, your warranty has expired and you live in the UK you can still ask HTC to repair it under the Sale of Goods Act. The SofGA says an item must be fit for purpose and last a reasonable amount if time. 2yrs for a high end £500+ phone doesn't seem like a reasonable amount of time, so legally HTC could have to fix your phone (though it would be a hard legal battle that's probably not worth the hassle) morraly HTC should fix this known fault even after warranty as the phone is not that old.

I would email HTC, their customer support, ceo's office, marketing, any HTC emails you can find online. Just write one short simple email explaining your issue, how disappointed you are with the phone, try to politely mention the SofGA, add all the email addresses to the top (so everyone can see you sent it to everyone) and then see if they offer to fix the design flaw. You'd be the first recorded case of this on this thread so let us know the outcome.

Alternatively you could try a fix in the OP, but read the whole OP first, you could make your phone worse.

Good luck

Sent from my phone using a forum app
[HTC One X] 60D:
Had a preordered "day one" device from T-Mobile. The wifi issue first occured this june and it became even worse over time. A few days ago I brought it to a local dealer and after some arguing they sent it in for repair. Today they gave me a new one produced late 2012. Or at least it feels new as far as case/display is concerned. Don't know if they felt generous or carriers usually act this way, but i'm quite happy now :)
[HTC One X] ntquartex:
I live in Turkey, I bought the phone from France, today i asked htc Turkey if have global warranty (2 years). They told me that it was 1 year for Turkey.

So, from now on I hate htc even more than apple iphone.

When I squeze wifi was super, so after watching tutorials I opened the phone, fixed wifi issue by myself with textile type taping inside.

The most important thing that I saw that the dummy wifi fix was applied on my phone originally by htc by using white polycarbonates inside the cover.

Now I got my wifi back, but HTC lost me very badly :(

Finally, for the people who would like to apply self fix, BE CAREFUL I was about to fail and totally lose the phone...

Sent by Tapatalk 4 on HTC OneX...
[HTC One X] skylinenegro:
What pins did you use to fix your WiFi problem?
[HTC One X] alextheg:
Im hoping this has'nt been asked already so forgive me if it has. Does replacing the outer / battery casing with a new OEM replacement solve the wifi issue , seeing as how the antenna is built into the casing ?
[HTC One X] maxilick:
Wont work its the pins on the board (that makes the contact with the copper rectangle built into the cover) that are the culprit. You can carefully bend the pair of these pins upwards which I believe would be a temporary fix. I opted for the solder and 2 pieces of wire fix

Another fix is the foil trick, which works nobody knows yet for how long.
[HTC One X] atrako1973:
Foil trick works until you short circuit you motherboard than you don't need to worry about WiFi issue anymore ,you'll need a new phone
[HTC One X] maxilick:
LOL Yeah I did think about that,lots of members appear to be applying this fix.You speaking from experience?
[HTC One X] atrako1973:
Simple logic
[HTC One X] ntquartex:
Finally, after 2 months of complaining time, somebody from HTC Customer Support (Turkey) called me and asked if I still have wifi issue.

I explained him that I solved the problem myself by adding textile tape between cover and screen. He said that the problem is solved by soldering which costs really cheap in technical service which does not mean anything for me...
[HTC One X] abdulrrahman:
i did it

it was really painful but it make it better a little bit. although it didn't get back to the good that it was before.
[HTC One X] jaw2floor:
just smashed my last phone of 6 weeks, get a hox yesterday and already need to send it back.

but after seeing a 400 page thread about this issue, think i might get a refund instead.
[HTC One X] Shaynex:
Htc one x wifi problem

Hi all..

I just wanted to write this post because i've faced this problem since the day i bought my htc one x.

Frankly speaking, i am truly disappointed with HTC that how could they let these sets out of their factories with

Such defects..!! I mean i am paying for a phone the same price as the iPhone or s4..to get this crappy wifi and

Blutooth problems..? Why..?

I suffered this problem since i bought it and i am almost about to ditch the Htc and get a Samsung. But just

Out of curiosity wanted to check whether i am the only one or others facing this problem. Thanks to Xda forum..

got to know all the details now.

Now why would i have to go through all these fixing hassle when i paid a premium price, which supposed to be

a top graded phone. Just not worth it. So, once i ditch the HTC...it will be a goodbye for good.

Sorry guys if this is not the right place to express my frustrations, do excuse me and thanks if anyone agrees with me.

Cheers and peace..
[HTC One X] lawrence750:
I'm gonna have to send my 7th hox back, the most recent that happened was that HTC eventually agreed to send me a replacement instead of repairing (because they kept taking it to be repaired and sending it back unrepaired!)

But hardly surprisingly, this one doesn't appear to have their fix in the case, so here we go again...
[HTC One X] jaw2floor:
7th?! sweet jesus

why are you still bothering with this phone?
[HTC One X] lawrence750:
Well originally, it was because there was no better phone available.. now however that has changed quite dramatically.

However, I got it free on contract, which incidentally I didn't pay for, so I'm not at a loss thankfully, because quite honestly, this experience is shocking, it's only because I've always been with (and had a good experience) with HTC. Still tempted to get another HTC for my next phone if I'm honest. Not sure why really :P
[HTC One X] jaw2floor:
Decided to fix the wifi myself, and it was extremely easy

I took the battery cover off and soldered two blobs where the prongs make contact on the metal plate, and bent the prongs up a little bit. I replaced the battery cover too, which fixed the weird bloom issue with the front camera, made the speakers louder somehow, and revealed the LED notification which I had never seen before (got this phone used). Battery life seems to have greatly improved too. Pretty cool how many fixes I managed passively. I plan on replacing battery with a X+ battery later.

Previously, from my bedroom I had no connection to 0 bars on wifi. Now I have 3!

Left is before fix, right is after.

I wouldn't bother sending your phone back to HTC, it is so easy to fix yourself
[HTC One X] Rusty!:
Sounds like your casing was proper grotty!
[HTC One X] blankfile99:
Surely everyone has a way to "solve", unfortunatelly HTC does nothing for us, that's why it's my last HTC...
[HTC One X] Afinda:
Fixed mine.

*Edit* after re-thinking i went with soldering dots onto the springs themselves. This took about 4 minutes overall. Signal strengh went from NONE to 2~3 bars, so it did the trick.
[HTC One X] cupraman:
Just received my one x back today from HTC UK, had it picked up last week for the WiFi issue. My warranty expires in April next year. When I phoned to book it in I was sat 6 foot from my router and had the WiFi dot. Now I can walk all over my house and have full bars nearly all the time. Plus as someone said in an earlier post my notification light seems to be a hell of a lot brighter! Screen seems to be more solid with less flex if you push on it (gently of course lol). Am happy once again with my one x best phone I've ever had.
[HTC One X] anasmunir:
Few months back, my HOX suffered from this so called 'WiFi Antenna Problem'. I took apart my HOX and gently pull up the wifi pins so that they can touch the back cover properly. And everything went back to normal. :cool:

But as you guys were saying, this solution was indeed temporary. And the problem came back few days ago.. :(

But now this time, I have replaced my wifi pins with strong NOKIA pins. :p

These pins are hard and durable and now I have a great wifi reception on my HOX. :D :thumbup:

I hope this will permanently solve this problem.. *fingers crossed* :confused:
[HTC One X] bigoliver:
Hi, this is the second time I've heard of the pins being replaced by Nokia pins, by the sound of it the old Nokia pins are far superior. Old Nokia phones from the 90s are still running fine today, it's a shame better technologies seem to equal inferior parts :(

That's said my current LG G2 seems pretty well made, I guess time will tell #fingerscrossed
[HTC One X] anasmunir:
You are absolutely right mate. Old Nokia Phones were rock solid. I still have an old Nokia 3310. And its still working like a charm.. ;) :D
[HTC One X] jaw2floor:
Update

Yesterday I took the phone apart to clean the front camera. Whilst doing that I decided to bend the pins back up, but I managed to snap one!

Under the now detatched pin, theres a small metal surface. I stripped a usb lead and used one of the 4 small cables and soldered one end to the surface where the broken pin was, and the other to the contact on the battery cover. My hands were shaking soooo much when I did this lol, I was scared I was going to destroy my phone, and this was the second time I had used a soldering iron.

Now I have 3 bars from my bedroom where previously I has 2. It seems a bit more stable now too. Before even with the other fix applied, the signal jumped around a bit, although i didnt since home internet is quite slow 3mbps.

Glad I did this, may solder the other pin/contact in the future. Will update if the siginal deteriorates.
[HTC One X] kyliem2000:
Clean antenna sticks

1.Open your HTC

2.Take knife with sharp blade.

3.On the opened plastic back cover are gold color small metal plates.

4. Very gently scratch them to make better connection to your phone.

5.You can also very gently lift up small connectors on your device.(Very gently)

6.Put cover back to your device (dont loose Power button and volume button as they are very small and pain in the a.... to put it back)

7.Now your WiFi is working 100%

Simple as that.
[HTC One X] suracesh:
i also faced the similar issue in my htc sensation xe and after soldering it is works well.. :highfive: hope it should be the permanent solution and no more trouble :D
[HTC One X] chrispy_212:
Hey all,

I'm planning on fixing my HOX's broken antennas in the near future.

Firstly, how difficult is it to remove the shell without causing damage?

Secondly, is soldering a good idea? I remember hearing that the change in impedance (I think!) between the contacts and the solder could cause major issues down the road? Anyone with knowledge on the matter care to help out?

What are the best youtube videos/resources people have found for instructions on doing this, is the stuff in the OP the best out there?

Is it possible to get hold of the parts, or something similar to those that HTC use when doing the repair? I gather it's something to prevent flex in the case?

Thanks!
[HTC One X] bigoliver:
I've not tried this myself but judging by feedback in this thread a lot more people have been successfully removed the shell without causing damage than not.
[HTC One X] Onem8:
i did it all by myself and it's was pretty easy for a noob i am :)
[HTC One X] popoair:
****

****, I do the same, by pressing the side of the phone and bingo! the wi-fi get better,thanks for the info!
[HTC One X] ADB100:
couldn't get the shell off...

I managed to partially release the bottom part of the shell but it appears some 'stuff' is stuck to the inside of the shell and as I tried to separate the two parts whatever was sticking seemed as if it was about to break so I stopped. Have I missed something?

Andy
[HTC One X] ADB100:
OK, I was getting too annoyed with the WiFi keep disconnecting when my wife on her One SV was working perfectly:(

So I braved separating the phone from the shell again earlier. After some gentle easing (as I couldn't find the wife's hairdryer to loosen the adhesive holding the two parts together) it came apart.... I gently bent the various spring-loaded pins with a pair of tweezers so they would apply more pressure on the copper pads on the inside of the shell for the various antennas and snapped it back together (after first making sure the power and volume buttons were correctly back in place). Powered back on and I now have an excellent WiFi signal :)

I then got a phonecall and there was no ringtone .... Oh no. Checked with Apollo and there was no sound coming from the bottom rear speaker. Prised it apart again (this time with ease) and couldn't see what I had dislodged or if I had broken anything. I worked out what were the speaker connectors by a bit of playing around and after some more pin bending I got it working again. Panic over....
[HTC One X] bigoliver:
Glad you managed to take your phone apart and repair your WiFi without causing any serious damage, it takes guts :)
[HTC One X] vikruta:
Thank you for the instructions. I ll try on my HOX and update the results.
[HTC One X] aliHTCDHD:
The problem I'm having is WiFi is poor and when I put my finger against the back, the signal improves. The signal isn't poor though when I'm about 1-7 metres away from the router but when I'm in another room it goes to 2-1 bar when it used to be full. When I put it in landscape the signal drops so the WiFi chip must be loose.

For two years it was good so unlike other people my problem happened due to usage. Now I'm looking to repair it. my phone keeps on syncing every time the signal gets poor is that suppose to happen?
[HTC One X] teonagode:
Same happened on my HOX,if you still have warranty send it back to service repair and if not you can try to solder the antenna on the housing by yourself.
[HTC One X] aliHTCDHD:
Yeah I'm thinking of doing it my self as warranty is finished. I will solder the back gold metal part so it touches better. All other methods seem to be a temporary fix.
[HTC One X] skyliner129:
I'm having to have the WiFi issue on my one x