yashsingh1/xdaforums huggingface dataset:
[Galaxy S III General] TowsonTiger:
This delay was not due to Best Buy... everyone has been equally left in the dark. Regardless, some AT&T and Sprint SGS3s have made their way to local stores for pre-orders... if yours has not received theirs yet I would contact them tomorrow.

________________________________________

Sincerely, Dan K.

Best Buy MOBILE
[Galaxy S III General] screwhead728:
How do you some AT&T and Sprint phones have made their way to local stores?
[Galaxy S III General] tommydaniel:
Ha, you just replied to me in the Best Buy forum, welcome!
[Galaxy S III General] wililye:
I have question

how about preorder by bestbuy.com?

we going to have phone same time as people who order in store pick up?

Thank u
[Galaxy S III General] TowsonTiger:
I've been following this blog for days. I've been available for upgrade for awhile waiting for the iPhone 5. Since no announcement was made, I just broke down and decided to pre-order the S3. I only pre-ordered with Best Buy becuz of the $50 giftcard. I am seriously regretting now. :crying:
[Galaxy S III General] mas4489:
Best buy.com order support has absolutely no idea, I called them as well, they are just a call center. The lady i talked to said july. I called the store and they said friday or saturday.
[Galaxy S III General] cent_0_o:
Well lets try this again. I've got a good feeling the'll have my phone today. :)
[Galaxy S III General] moz68:
Sending Good Vibes your way!!! My fingers are crossed too!!!
[Galaxy S III General] khad188:
I need this phone so I'll stop jumping at every email I get.
[Galaxy S III General] bigriggy63:
Amen, Amen! lmao Im heading over th BB in about thirty minutes; (Best Buy Fairlakes,Va) and will report my findings...!

Riggy
[Galaxy S III General] moz68:
Really hoping to get the call for my PB. Here's to everyone getting their SIII today!
[Galaxy S III General] cent_0_o:
No kidding. Its kind of ridiculous, but I still can't help it. lol
[Galaxy S III General] lepapirriky:
Any new info Phantomevo?
[Galaxy S III General] rockstarbrad04:
So, my local best buy is now telling me that regardless of when they get my preorder in (I was told yesterday or today) they cannot sell it to me until the 28th (because of the apple suing samsung crap we have all heard that is not true)
[Galaxy S III General] cent_0_o:
I can't believe they are still telling people that. Obviously some people are getting their phones. :confused:
[Galaxy S III General] rockstarbrad04:
The only thing that concerns me is not one person on here (that ordered from bestbuy) has recieved thier phone =\
[Galaxy S III General] 3rdamention:
Hopefully we get them today! I just wish Best Buy would have emailed me information confirming my order. I have my receipt, it has my name on it, says I have it preorded 6/6, but I am not sure if I gave them my phone number or email. OH well, it could be the paranoia setting in, but the receipt says they will email me when it comes in, so I assume they have my email.
[Galaxy S III General] the2rrell:
i have talked with 3 best buys and all of them are saying the 28th MAYBE.....

that sucks

good luck to all those waiting
[Galaxy S III General] Truufinator:
I'm convinced that Best Buy will not ship any phones until they are able to ship all preorders out at the same time as to not alienate other customers. I would go as far as to say they might not even have a system set up to get earlier preorders out first and this is why they are waiting as to not piss off any customers who ordered earlier than someone who ordered later and received their phone.
[Galaxy S III General] magius:
Had a quick chat with the local Best Buy people (Sterling, VA). They told me 28th-29th and that I will receive an email the moment the phone is ready to be sold. :(
[Galaxy S III General] zacarter:
Well today is the big day! (Hopefully!)

If anyone gets calls or emails about their phones let us know and for which carrier.

Also, if anyone is so lucky as to pick their phone up today, show it off with some pictures of it.

Here is to things going smoothly today!
[Galaxy S III General] rockstarbrad04:
unfortunatly that is what I was told as well :(

I was, like everyone else, told when I ordered the phone they would without a doubt have them in on the 21st and I could just pick it up then. Then I was told it may not be the 21st but I will get it before people can walk in off the street and get it, now im being told I have to wait until they can sell it to everyone preorder or not.
[Galaxy S III General] Truufinator:
The lady I talked to yesterday said the same thing to me. I asked her, "What is the point of PREORDERING if we all have to wait until everyone can get it?". She said I can cancel my order......
[Galaxy S III General] cent_0_o:
What a great sales person. lol
[Galaxy S III General] screwhead728:
What happened to "phone is shipping overnight, will be available tomorrow"? All I'm hearing so far is June 28-29th.
[Galaxy S III General] rockstarbrad04:
Exactly the same thing i was told, that i could cancel. They truly act like they do not give 2 ****s about thier customers.
[Galaxy S III General] cent_0_o:
I wonder if they will give me a refund on my gift cards. I got a gift card from my wife to help pay for the phone. That along with the 50 mobile gift card. Looks like I might be sol.
[Galaxy S III General] phantomevo77:
Nothing yet. My store doesn't open for awhile. I'm supposed to be off today, but I am going in to get some stuff done and I will definitely update you guys on any of my findings.
[Galaxy S III General] bigriggy63:
I must admit, I am HUGELY dissapointed by Best Buy and their lack of knowledge. I was just told that "Pre-orders are designed for people to get the Phone on Launch Date; and since the launch date is the 28th, noone should expect their phone before then. Preorders get sent out the SAME DAY that the phone is available in-store". I then remarked that if this was TRUE, then why would Sprint send out the pre-orders to consumers a week before the store received them..? Her reply was "Well, Sprint made a Huge OOPS with that one; and they just made it harder on themselves". WOW WOW WOW WOW.... I am almost appalled by the lack of Customer Service in Mobile; yesterday it was Apples fault, and today it is Sprints fault??? GET IT TOGETHER BEST BUY!!!Send out memos to your employees that are CONSISTENT. Just be HONEST, and people will be much more understanding. To blatantly LIE to anyone, (especially someone like myself who damn sure knows better) i disgraceful. After this, I have learned a hard lesson..no more Best Buy pre-orders of ANY kind; that way I wont have to deal with them treating us all like third class citizens.
[Galaxy S III General] screwhead728:
Just called 2 BB stores, nothing yet! Damn! I'm pissed! By the way, I'm located in Miami.
[Galaxy S III General] thehavock18:
After this done with best buy. Only reason I ordered through them is the buy back plan which I will not be getting this time.
[Galaxy S III General] SGSIII:
I sincerely hope you're kidding.

So Sprint and Samsung collaborate to come up with an estimated release date. They inform all retail outlets of said estimated release date. Best Buy advertises said release date as "ESTIMATED." You, through your own free-will of decision, elect to use Best Buy as your pre-order.

Best Buy receives their orders from Samsung, but obviously not in a higher priority than Sprint since they are the carrier. The release date, across all carriers and all retail outlets is delayed. Best Buy, through absolutely no fault of it's own could not hold it's "estimated" release date... and you expect them to refund you on gift cards???

I'm as anxious as the next person to get my pre-order filled and have kept this thread favorited and refreshing it every 15 minutes for the past two days. But this Best Buy blame is getting absurd.

Yes, SOMEONE out there could do a significantly better job about not keeping all the costumers out there in the dark. It appears to me no one knows anything and that's BS. Just release a statement all pre-orders are delayed one week... or three days, or release a statement you don't know what's going on, just say something!

But the Best Buy pre-order agreement was, you give us $50, we give you a $50 gift card. It's to cover their tracks so they know they have your $50 worth of business. YOU elected to do that. And now, because it might get delayed SEVEN DAYS... you need a refund???

Get over yourself.

Sorry, was getting sick of the BB blame about the delay which has ZERO to do with them... I appreciate everyone who is provided any and all updates they have on Best Buy communications.

I called last night and they told me they were expecting "more" over the next week. I asked "so you received some today?" And the guy said "Yes." I asked if they were being sold and he said yes again... but hurried me off the phone thereafter. I didn't believe him they were being sold though because I haven't found any information ANYWHERE about people actually getting their's from BB.
[Galaxy S III General] lepapirriky:
Excellent!!

Did you got ur phone yesterday? Also if you can get some sprint info I will appreciate it :)
[Galaxy S III General] phantomevo77:
No I didn't get mine yesterday. My store hasn't received any yet (from my knowledge, I was technically off but there early am for a meeting)
[Galaxy S III General] toughcookie:
My best buy said they were doing it like they did the Evo they filled pre orders first before it was available in the store to buy. So im staying positive we get soon. I ordered 6/6 only for their insurance if I went through AT&T I would have already and it kills me!
[Galaxy S III General] phantomevo77:
From my understanding this is exactly how we are doing it. (From reading our memo yesterday, that is how it is looking like)
[Galaxy S III General] Gadgetz:
Im sorry sgs3, I have to disagree with you. Read this thread, look at all the different info we've been getting since day 1. I've heard everything from theres a hiccup, to it caught on fire, to Apple is trying to block it (a week after it was already resolved, lol), to the 22nd (preorders only) to the 24th to the 28th.....we're being dicked around, lied to, given misleading or flat out wrong info and being given googled info as if google determines company policies and its maddening. This is NOT what we signed up for by our own free will so I dont blame guys at all for being disgusted, I know I wont be preordering anything from them again! AT&T customers have their phone, Sprint customers are getting theirs, T-Mobile are getting theirs, so every carrier made a mistake by sending out their preorders before stores are stocked for those who didnt preorder? Yeah, and im gonna be the next president of this country.

BB is failing their employees and more importantly its customers by not educating and informing its employees properly, which trickles down to us when we ask questions. If we all called our local BB and were told not only now but since yesterday that the 28th is the day im sure there would still be disappointment but at least we'd be getting consistent info and wouldnt feel like we're getting taken for a ride.
[Galaxy S III General] bigriggy63:
Very well stated, and I happen to agree with you.
[Galaxy S III General] lepapirriky:
I feel the same way, lying to a customer its disrespectful and then saying stupid lame excuses that are not true(because they didn't receive any official memo) and treating us like we don't know better it very irritating.

I'm sure if best buy, which already knew then wouldn't be able to fill pre-orders, would said we won't deliver until such a date lots of customer will be pissed off and maybe not pre-order from them again BUT at least they got the true but not to lie to every customer.

I don't blame the people who work on BB because I'm sure they would been also frustrated for not having info and for having no info had to say something just to have an answer, but I blame BB for their lack of info, I'm sure BB could have talk to Samsung, as big company that they are and find some answer about their phones, but they didn't.
[Galaxy S III General] dougben50:
Just talked to another csr from BB (about the 10th different answer), anyway, she stated that the launch is the 28th and that BB will ship all pre orders to arrive on 28th. I asked several times, is that shipping date or delivery date. She stated delivery date. Also checked ATT (which I should have used) and they are now saying that any order, delivery is 10 business days after. So we wait for another 6 days. If nothing on the 28th, I will cancel and just wait till the S3 is in the ATT B&M.
[Galaxy S III General] SGSIII:
You're certainly right on that point. I entirely agree, BB employees who are answering the calls are extremely uneducated on the situation and probably 90% of them are just making up answers based on hearsay... So I agree, that is fault of BB and they could do a better job of that.

I guess what agitated me was the people who appear to putting the blame for the actualy delay on BB. Whether the employees know absolutely nothing or know everything... Best Buy actually being delayed has nothing to do with themselves. Sure, they could do better at educating their employees to provide proper answers, but it doesn't change the fact that the phone IS delayed... and therefore because it is delayed (like it is everywhere else) people shouldn't feel entitlted to some form of freebie/refund from BB to make up for a seven day delay... (seriously... 7 days... it sucks, absolutely sucks, but it's 7 days)

I also am always under the impression that, no matter where I go, rarely do the BB/Sprint/Apple/whoever, employees that are answering the calls have much idea of what's really going on. I generally trust what I can find online from reliable sources more than the 19 year old kid answering my call. Not to say there aren't several highly intelligent and well informed employees at all these places; I just, albeit ignorantly, assume the person who is answering my call is not one of them.
[Galaxy S III General] zacarter:
We can all agree that Samsung, Spring/at&t (or which ever carrier you may have), and best buy have given us below par customer service. They would inform us better and with the same tune. None of us in the forum can do anything about it but just wait at this point.

This all probably has to do with the massive shortage of the dual core processors being used in this phone. But regardless and update from all three parties would have been expected but nothing works as we expect in this world.

In a day, week, month, which ever it may be we will all have our phone and have forgotten about this mess anyways. TAKE A DEEP BREATH, YOU WILL SURVIVE
[Galaxy S III General] qhinton:
Kick bricks it is best buy's fault. For 1 simple reason it's called communication. If there is a delay need to put out a statement explainimg that to me the freaking customer who paid 50 dollars to preorder this device. So yes I am entitled to something an explanation
[Galaxy S III General] Jahspree:
Someone in the sprint thread got called into to get his phone from best buy. H
[Galaxy S III General] zacarter:
This is true Samsung, Carrier, and Best Buy should have put out statements by now saying at least that they don't know why consumers arn't getting their phones on the date they have been told.
[Galaxy S III General] Danibal79:
Until I see proof (in the form of a picture or an email) I refuse to believe that best buy has told anyone to come in and get the phone. Sorry, I'm going to go with the glass is half empty because of all this wonderful communication.
[Galaxy S III General] toughcookie:
I agree!! I understand the delay is because soooo many people want the phone. I wouldn't mind the wait if I knew what was going on. Communication is key and its discouraging when everyone gets these insane responses from BB employees. I know I will never pre-order with them again. The company is failing and the mobile department is what they are trying to "specialize" in you think they would hire more knowledgeable people that actually know what is going on with all the phones they sell and not just the iPhone, im sure if this was iPhone release everyone would have a correct answer
[Galaxy S III General] dougben50:
Just saw this on the BBY (Best Buy board), it was just posted by BB employee. Looks like they are push another phone!! lol

Sprint HTC EVO 4G LTE FAQs

[ Edited ]

Options

05-11-2012 02:07 PM - last edited on 06-05-2012 11:09 AM

Featuring the Android 4.0 Ice Cream Sandwich operating system and a 1.5GHz dual-core processor, this HTC EVO 4G LTE mobile phone makes it easy to stay connected on the go. HTC Sense 4.0 offers an enhanced user interface for easy use.

Sprint HTC EVO 4G LTE

When will I be able to purchase the Sprint HTC EVO 4G LTE?

The EVO 4G LTE will be available to purchase beginning Saturday June 2nd. We will fulfill pre-orders first in the order in which they were received. If you ordered in store, we will call you when your order is ready to pick up. If you ordered online, at www.Bestbuy.com, we will send you a confirmation e-mail upon shipment of your new phone.

What is the price of the Sprint HTC EVO 4G LTE at Best Buy with a new 2-year activation or fully qualified upgrade?

$199.99
[Galaxy S III General] Jahspree:
True... He just reposted saying he will post pics in a few. This is my small glimmer of hope.
[Galaxy S III General] SGSIII:
Having "mobile knowledge" or "knowing more about iPhones" has incredibly ZERO to do with the distribution of the phone.

They could have the absolute best and most knowledgable mobile phone experts in the world........

If Samsung, Sprint, and Corporate aren't communicating why there is a DISTIBUTION delay... than no, it wouldn't mean anything.

So yeah... if this happened with an iPhone, it'd be the same thing, because knowing an iPhone's specifications doesn't tell you why Apple and AT&T are backed up on delivering you your phone.................
[Galaxy S III General] tommydaniel:
Little confused, that shows posted on 5/11, then edited on 6/5, also how is that pushing another phone when it mentions nothing about the S3?
[Galaxy S III General] drkline:
My thoughts

Well everyone, here's my 2 cents. The entire rollout of the SGS3 has been a mess for everyone. Granted that some people that preordered directly from AT&T have received their phones there are still quite a few that haven't. And it's not just BB that has communications issues. Reading some of the other forums everyone else is getting the runaround also. Whether it's from the AT&T Premier support or from the AT&T stores, everyone is dealing with the lack of communications and misinformation. I believe that all of this starts with the top and that is Samsung. They had problems with the International launch so I guess we shouldn't have expected the US launch to go any better. Granted BB could have communicated better with their employees so that they could all give the same responses but I'm not holding them responsible. The ONLY reason I went with Best Buy for my order is because I had a $50 discount on my phone upgrade through a promotion that they were running. That is also the reason why I'm sticking with them with this order. To those who want to blame BB go right ahead but I believe your anger is being directed towards the wrong company. Just my thoughts.
[Galaxy S III General] toughcookie:
getting responses for why the phone is delayed is because of apple suing them is what i'm referring to. We all know why is not being distributed the when is all I want to know. But when you call a store like BB you expect responses that are correct. That is faulted on BB for not communicating the issues to their employees and at least sending a memo with a response to why the phone isn't in.

It's hard to believe that no one has any information on what is going on. Someone upstairs in either samsung, at&t or BB know's what is going on and isn't moving that information down the chain of command and to the stores. Early pre-orders through AT&T got them, T-mobile customers got them so they are there, just somewhere.

What ever happened to the red one from AT&T anyway?

I was also saying if this was a iPhone release the employees would probably be more interested in knowing the what when and why more so than they are now.
[Galaxy S III General] dougben50:
It was put on the Best Buy BBY Samsung Galaxy S3 board from a BB employee. He posted it just before I copied it.
[Galaxy S III General] SGSIII:
For what it's worth...

I just walked over to the sprint stire next to me (Boston) and asked them if they knew anything.

Two employees said they knew absolutely nothing, were in the dark about it... Said they had not received a single pre-order or heard of any other stores that had... They were only informed they would not receive a pre-ordered one until sometime "later next week." They seemed annoyed with the situation (not me asking, just the overall "in the dark" situation).
[Galaxy S III General] tommydaniel:
It's posted in the Mobile Phones section. It's the EVO LTE FAQ at the top...

http://forums.bestbuy.com/t5/Mobile-Phones-Broadband/bd-p/Cellular
[Galaxy S III General] thelastgunslinger:
Again, please do not fault the employees. They would like to know as much as anyone else, they are simply not being told. I work for a theatre company that just installed a brand new speaker system. I know more about the system than my boss and their boss because I read internet forums/theverge.com etc. My coporate office has chosen not to inform us about it except what they feel we 'need to know.' This is corporate America and capitalism, not just Best Buy or Sprint or what have you. Vote with your wallet because it affects the higher ups, but please do not fault us lowly peons.
[Galaxy S III General] phantomevo77:
So my store has yet to receive the phones. My store isn't slotted to receive Sprint ones today. However, in our employee news, those who have Pre ordered a Sprint GS3 should get here today. Sprint pushed us(best buy) phones yesterday to be here some time today.

To everyone that called and people telling them the 28th is false for pre orders. As soon as we receive them, pre order customer may get their phone.
[Galaxy S III General] tommydaniel:
That's great, but if those employees have it stuck in their head that the 28th is the date, how do we convince them otherwise lol

can you screenshot the employee news bit?
[Galaxy S III General] screwhead728:
At what time do you usually receive shipments? So I could know at what time to call my local store.
[Galaxy S III General] zacarter:
In another forum people are beginning to get email to come pick up their sprint SG3's from their local best buy stores hopefully everyone else will get their emails soon!
[Galaxy S III General] screwhead728:
which forum?
[Galaxy S III General] moz68:
Does anyone know of Att pre orders?

Thanks in Advance
[Galaxy S III General] send2amrish:
in the sprint forum http://xdaforums.com/showpost.php?p=27749725&postcount=103
[Galaxy S III General] Payin:
Hopefully Today!

So I posted here yesterday that I had called BBYM and that they had said the truck was in with some GSIII. I followed up by going in to the store later that day and was received with an attitude from the teenager which stated:

"I dont know who is holding the phones, is not Sprint, is not Samsung and is not us but there is another truck tonight and most likely it will be today"

Then again she also said it could be next week or early July :confused:
[Galaxy S III General] stuff:
My order online still says backordered.

Ugh.
[Galaxy S III General] SGSIII:
I don't think anyone is going to be getting them today.

Flatout don't believe a rare and select few BB stores are getting them and others aren't. Guy in other forum who said his was in up in NH is about 30 miles from me... My store is completely clueless, pretty sure I was right that the guy who told me last night they received a few was wrong.

I'm starting to feel it's safe to assume, and just plan, on getting the phone next Thursday.

It sucks, but this waiting around impatiently game is miserable. So I'm going to just go ahead and assume it's coming on the 28th.