yashsingh1/xdaforums huggingface dataset:
[HTC One X] djaidyc:
Waiting For Parts

After 2 Weeks Of HTC's Repair centre having my phone I decided to contact them again through the online chat feature and got this response

Steve: Hi adrian, thank you for contacting HTC Support, I am looking in to your query now.

adrian: ok thank you

Steve: I am very sorry to hear you have not yet received your device back from the repair center/

Steve: I will look into the underlying reasons for this now.

adrian cunliffe: ok

Steve: I can see your HTC One X has been received by our repair center.

Steve: Unfortunately, we are currently awaiting parts to complete the repair.

Steve: We are investigating the cause of this delay in parts and hope to have a full resolution soon.

Steve: I apologise for this delay, and any inconvenience it causes you. I

adrian cunliffe: ok thanks

Lets Just Hope They Get The Parts And Very Soon I Miss My hox.
[HTC One X] teky:
An update on my phone....

Still no change on the online tracking from "Device Received" so I called up HTC again today. After talking to the guy and being told that there was no update their end I was put on hold so he could see if he could find anything out.... he came back saying that he is passing my information onto his line manager to push for an update.... apparently there are a few devices hanging round the repair center and they are not sure what they are waiting for/stage they are at in the repair process. (really?? poor tracking/communication skills). I should here back from them in the next two-three days.

Looks like my phone has been hanging round now for two weeks gathering dust :eek: :confused:
[HTC One X] Henkjoost:
that's funny, I'm talking with Steve right now. He is very kind I have to say. way better then the Dutch people
[HTC One X] Henkjoost:
Thinking of repairing it myself when I have my device back. And then never HTC again...

Talking with the father of my girlfriend... kinda convincing me Company's are just rude and crap. :) think I agree with much what he is telling me about his experience

fix it myself costs me 10min. enough people who can help me (get me a small soldering iron and some good quality wires.)

Who knows what kind of wires are the best? something like goldplated :P don;t have a clue.

what about thinknes? this good: http://translate.google.nl/translat...ducts/arduino/lilypad/conductive-thread-thin/

or the thicker version?
[HTC One X] LaneyEFC:
finally go my replacement I battled for regardless that am 2 and a half months into my contract :)

anyways this one is SH251 and have ran the phone through the defect thread on xda and I am glad to inform I havnt spotted one defect as of yet :D ran through it 3/4 times just to be sure! WiFi is spot on now :)

So bit of advise.... never give up on harrassing them for a replacement! they will obviously say no but if you dont battle then they have won an easy fight

Hopefully am a proud owner of a flawless HTC One X :)

EDIT:

Oh and also realised how many defects my other phone had by running through the defect page....
[HTC One X] Henkjoost:
Battle with HTC or company you bought your phone from?

Maybe I'll send an angry mail to the company I bought it from.
[HTC One X] LaneyEFC:
The company "Three"... first of I put a complaint in on there official site and that way someone higher up gets back in touch with you, then I released all my anger on that poor guy that was probably hoping for a nice easy day at work on a monday morning (hangover day), I did say thank you at the end of the conversation though :)
[HTC One X] Shareef M.K:
Hi guys

If the company is not repairing your phone,I ll gv u a simple tip to get WiFi signal. First of all get a protective case for your phone. When you insert it, just keep a piece of paper in between your phone and the case. Paper should be

kept in btw the camera and the volume controller. So that will tighten the place you kept the paper and you ll get proper WiFi signal. Just gv a try guys. Hope it helps
[HTC One X] diggedy:
Ive just fixed mine by bending the pins back up. This might not be a long term fix and its highly risky as the pins are easily snapped but at least its sorted the job for now without any solder.
[HTC One X] tasos12:
ToddeSwe thanks for the feedback!

One more question though:Is the serial number anywhere on the package of the phone or you have to actually open it to find it?

The reason I am asking is because the shops over here tend not to let you open the package until after you bought it.
[HTC One X] bigoliver:
This "fix" has been reported to bend the pins back even further making the problem worse in the long run. More details in the OP.
[HTC One X] bigoliver:
The serial number should be on the box, you might be best ringing round a few stores and asking them what serial numbers they have in Stock, just explain that you want a phone from the latest batch possible as HTC have ironed out a few bugs from the early batches.
[HTC One X] pickup9785:
Fixed

Hi all, I got my phone back today, and all is good so far, WIFI now has full signal, and they even fixed all the other small issues I had, such as almost invisible micro scratches on the screen, and a slightly loose button.

I'm happy :victory:

Thanks HTC and thanks bigoliver...
[HTC One X] chimo29:
I am getting the exact same responses on the phone to HTC

Is your phone with "regeresis" by any chance? thats where mine is.

Chimo
[HTC One X] ToddeSwe:
This is a never ending story :(

Skickat från min HTC One X via Tapatalk 2
[HTC One X] dani_nec:
I leave the pictures of how I repaired my second Onex, because the black is what I gave to my girlfriend and I bought this white OneX HTCMania.

The latter has been much faster.

IMPORTANT! BE CLEAN WITH isopropyl alchool, OR DEFECT IN A SPECIFIC FLOW CLEANER AND CLEAN SOLDER, TIN AND THAT CREATES OWN A SMALL LAYER FLOW, WHICH PREVENTS THE GOOD CONTACT.

IT IS VERY IMPORTANT.
[HTC One X] teky:
I'm not sure if this is the name of the repair center, but it was delivered to "HUNTINGDONSHIRE" in Northampton.... is it the same place?
[HTC One X] bigoliver:
Don't take the contact person's word for it. It is up to Belsimpel CEO's Office to decide that. Three always refused me the CEO's number, but I found it on google, get your foot in the door and explain your whole situation to the CEO's Office.

Get a Reference number for your problem (You'll probably need it to get a CEO officer to speak with you) You should at least be able to get that from your contact person. Search google for the contact details of the Belsimpel CEO Office (I had a look but could not find any details) If after speaking with a CEO officer you still don't get anywhere or you cant find/get the contact details then ask for a deadlock letter (I assume you have a similar thing in Holland, a letter of deadlock is basically evidence that the company and you cant reach an agreement) Just asking for this letter can be enough for the company to resolve the issue.

If you are still not getting anywhere the next step before legal action, in the UK is to contact ofcom, usually they can resolve the issue for you. Find out if there is a similar thing in Holland and call them, ask them what they recommend you do now.

Let us know how you get on

Oliver
[HTC One X] chimo29:
Yes that's them. Mines in there over a week now. I rang yesterday and I got the exact same answers as you. Was told I'd get a phone call back once they locate the phone. That was 24 hours ago. So disappointing. I used to love HTC. What a confidence killer.

Chimo
[HTC One X] bigoliver:
Nice guide, great tip and excellent photo's. Getting added to the OP

Big Thanks from me :good:
[HTC One X] teky:
It's quite appalling really; I work in IT support, and do private work fixing computers... if I was to have a client phone up on either side asking for an update and told them that I didn't know what was happening/where their device was then I'd loose work for both the company I work for, and for myself.
[HTC One X] bigoliver:
If they cant find your phone go back to where you bought it from and ask for a replacement as they have to...

... they have had your phone over a week and for the last 24 hours dont even know where it is. How is this repairing it "within a reasonable time but without causing significant inconvenience"

I bet once you speak with the shop/company you bought your phone from, demanding a replacement and quoting the Sale of Goods Act, the repair centre will find the phone very quickly and get it back to you double quick.

It's a shame we have to fight just to get a fair service, unfortunately you'll just keep getting fobbed off otherwise.
[HTC One X] tay200k:
Just thought id add my repair story.

I'm from the UK.

I spoke to HTC about getting my wifi and sensors fixed (screen wouldn't rotate) on the 24th of June.

They said it would be repaired within 5 days of them having it.

UPS picked up my phone on the 25th and it made it to HTC on the 26th.

5 days passed nothing happened just sat on device received on the repair ticket

On the 8th of july i contacted htc to ask what the hold up was and they said they would get back to me. They never did.

Today on the 10th the website says repair complete!!!

My device was dev unlocked and i flashed stock ruu wiped out the storage and relocked.

Will update when i get my phone back.
[HTC One X] chimo29:
Unfortunately I bypassed Vodafone and sent it direct to HTC so I don't think Vodafone will cover that or will they? problem is I didn't even notify them that I sent it.

I suppose I have to give it the full 10 working days.

anyway I rang HTC again and guess what, same answer. We don't know. Bl..dy amateurs in there. So the guy said don't worry its in the right place. I fail to agree. But he also said he'll create a new ticket number so I can now track it. So I got it by email, logged in and all it says it "awaiting device" and a note below saying to reply with pick up address etc and how to pack my phone. Its a joke.. round and round and round in circles.

I wish I could so something more to push someone to actually go look for my phone and not just fob me off each time only to have me start from scratch each time I ring.

Now I'm starting to fear this is going ot drag on. I'm going away on 31 july for 2 weeks and am relying on the phone for sat nav and also was relying on the WiFi to use over there. If I dont get it back, that will be the end of my HTC experience...sadly.

I'm actually shocked at there appalling customer care. Its not what I thought they would be like at all.

Chimo
[HTC One X] bigoliver:
Hi

Thanks for letting us know, it looks like you will get your phone back within a reasonable(ish) amount of time and if it is all fixed then I guess you'll be happy with the service?

What is not acceptable is saying it will be "repaired within 5 days of them having it" are you sure they didn't word it like, should be repaired within 5 days or within 5 working days(ish)? It would be bad practice to commit to a 5 days time scales when we all know things can go wrong. Also, if HTC arrange to call you back they should, I would like to think this is an isolated case but it happened to me too. In my case the rep was really helpful so I accepted his apology and his explanation that he had just forgot, HTC should have a better system in place so that customers do not get forgotten.

Apart from the poor customer service reps you got, I hope everything else will run smoothly. Keep us informed
[HTC One X] bigoliver:
This is shocking to me too, I had hoped HTC would do better.

Sorry, I assumed you returned the phone to the place that you bought it from, HTC in your case do not fall under the Sales of Goods Act as they didn't sell you the goods. I am not up to speed with the terms of the warranty, it may be worth reading through the terms and conditions, see if they commit to any time scale.

Try calling them again, feel free to say I "bigoliver" advised you (some of the reps know me, I think they all know this thread) to call them and explain your situation that you are going on Holiday soon and are relying on your phone. Explain that you are an active member on this thread and politely ask them if there is anything they can do for you in this situation, they will probably get a manager to call you back, if not request this. Start all over again with the manager, hopefully she/he will be able to help you. At very least the manager should email the repair team and ask them to prioritise your phone, if you ask the repair they will just ignore you (did in my case), the manager will get a better result.
[HTC One X] chimo29:
Ah HTC not returning calls.. "Ill call you back with information"

Ive been given that line so many times now and never get the call back.

I really hope they read this forum and learn from it, and use it for training or something.

They need it badly.

So tell me this, if it happens that I dont get my phone back in the next week and it is basically lost. Where do I stand? I didnt do it through Vodafone who I bought it from. And I'm in Ireland and my phone is meant to be in England getting repaired.

Chimo

---------- Post added at 04:55 PM ---------- Previous post was at 04:51 PM ----------

I will use your name next time I ring, thanks for allowing me that. I really hope it helps. Im so patient normally with these things but its running out :(

Anyway till tomorrow and fingers crossed something might happen.

thanks

Chimo
[HTC One X] bigoliver:
Get the reps name, if they don't call you back within the specified time just call them and ask for the rep who was suppose to call you.

I assume that if HTC lose your phone they will replace it with a new or reconditioned one, check the terms of the warranty

Oliver
[HTC One X] sibv1970:
I have made my complaint via Twitter. @ThreeUKSupport.

Yesterday my NEW handset came as a replacement.

Nikki and Laura read through the notes, agreed that it had been handled poorly.

They seem to be the only way forward to get anything done, and I have a 24xx handset which is thus far faultless.

Even a follow up today. Still shocks me that when the wheels come off at 3, the only thing you can do is dial 333, and wait for eternity.

Thanks to all on here who have helped, and if I get any further with my care and technical complaint I will post it up.
[HTC One X] wman2:
I'm from the UK and got a HOX SIM free. It had this problem and I sent it in for repair 2 weeks ago. It said "In repair" on the website for a long time and nothing happened. Today I got a call from an HTC rep saying that they were having problems with parts in the warehouse and they didn't have the correct parts to repair the phone with at the moment. I rang up and complained saying I'd been waiting a long time for my phone back and I'd like a replacement phone out of courtesy because they obviously couldn't repair my phone. But the man refused and said he wasn't allowed to give me a replacement because I had asked for a repair and I would have to wait for the parts to come through.

Disgraceful - I need by phone for my work and they are not dealing with it at all efficiently. Certainly never buying an HTC again.
[HTC One X] djaidyc:
Parts Arrived at the repair centre

Yeah, today I received an email off htc saying the parts had been received at the repair centre and that my phone had been repaired and shipped out today,fingers crossed its fixed this time:)
[HTC One X] bigoliver:
Try calling the ceo's office, they offer a much better service than just calling 333
[HTC One X] F33N1C5:
Be patient...

I was told by HTC that the average turn around time for repairs is apparently 7 working days.

I also noticed that my device didn't show as 'Device Received' until the day after it had been signed for so it may be that the system doesn't update instantly from the repair centre to HTC etc.

As far as I can see you have to go directly to HTC for repairs anyway. I'm with Phones4U and they explicitly told me to call HTC for the repair.

7 working days for me will be the 16th so I'll contact them on the 17th if it's not back with me.
[HTC One X] CharlieCharlie24:
Stuck mine in for repair at a Three Store last week, thought I'd check on it today and got

Phoned Three up and they have no idea where my phone is. Waiting for a call back tomorrow. Going to see if I can get a Samsung out of this as a replacement as my confidence in HTC has plummeted with this device, from the constant overheating, to the awful battery life to the wi-fi problem.
[HTC One X] bigoliver:
Phones4U told you wrong, it is their responsibility as they sold you the phone, of course they would rather you deal with HTC, cheaper/easier for them. Going through HTC you are not cover by the Sales of Goods Act.

Sorry to say this but they fobbed you off to HTC rather than doing what they are legally obliged too. I would return to Phones4U and demand they do something, quote your consumer rights (links in OP or search google) maybe you'll get a straight swap, I did at three (in the end).

This kind of stuff is the reason for this thread, I'm sick of big companies just taking your money then fobbin you off when things go wrong.
[HTC One X] bigoliver:
Your phone is probably still in the shop, check out my horror story in the OP, mine was in the 3store for 10 days before posting. Try following my guide linked in the OP about returning your phone. I m sure you can get some line rental refunded and a replacement phone, maybe even another brand if you try hard enough. Keep us informed
[HTC EVO 3D] Deadly Sto(R)m:
Hi,

I cannot open www.facebook.com to get zynga game chips. Although i have tried different browsers it didn't work.

PS. I already set browser type as "desktop" as i did on older roms.

I had no issue to open www.facebook.com with sense 3,6(ics) and 3.0(gingerbread/stock) roms.

Why doesn't virtuous eclipse let me to open facebook like desktop, it opens m.facebook.com?
[HTC EVO 3D] laie1472:
Try this and see if it helps

http://xdaforums.com/showthread.php?t=1154905

#Root-Hack_Mod*Always\
[HTC EVO 3D] Deadly Sto(R)m:
Thank you but unfortunately it did not work. Moreover, i use dolphin as default browser, it opens mobile pages too
[HTC EVO 3D] laie1472:
Have you tried the link with the default browser?? Also have you checked to make sure view as mobile was unchecked as well???

#Root-Hack_Mod*Always\
[HTC EVO 3D] Deadly Sto(R)m:
I have just installed and tried chrome beta. But no result.

There was no mobile view option on default browser so i typed about:debug and activated desktop mode.

I backup all my apps with data and restore when i have a new rom. Every time that i restored dolphin, it worked. But i dunno why it doesn't now...

Is there anyone who have virtuous eclipse to cinfirm this issue?
[HTC EVO 3D] laie1472:
Have your tried swapping out the browser apk from the rom on with a different ics rom??? Also it maybe that dolphin isn't ics compatible as of yet but that's just an guess because I don't use dolphin. Also have you tried the other selections that the about:debug offers you for user agent???

#Root-Hack_Mod*Always\
[HTC EVO 3D] Deadly Sto(R)m:
It should be a good idea for default browser. But it doesn't seem to solve problem for a browser which is installed after than the rom...
[Nook Color Q&A, Help & Troubleshooting] Carw:
Alright so nova 3 just came out and lately I've been able to get most of gameloft games working without a problem but this one is choppy with good graphics. I downloaded it then i played it and it was in 16bit mode and the detail of the texture was gone and it looked bad like nova 2 so then i downloaded chainfire 3d and changed it so it would make games run in 32bit but now its choppy and it won't go back to 16bit. Has anyone gotten it to run smoothly in 32bit?

Rom: Nook Color- Cm7.2.0 RC3-encore-KANG MiRaGe overclocked to 1200
[Sprint HTC EVO 4G LTE] flex360:
we welcome you with open arms

welcome to the club

those of us who ordered thru sprint have had our phones for over a week now

we welcome you :D

to those who got your phones from BestBuy and other outlets.........we welcome you

to those wirefly peoples ..................... good luck /:0
[Sprint HTC EVO 4G LTE] Riff76:
Lmfao at wirefly

Sent via XDA Premium
[Sprint HTC EVO 4G LTE] slosvt:
Best Buy Mobile hooked me up!

From the OG, to the 3D, to the LTE!
[Sprint HTC EVO 4G LTE] WyldeStile:
+1 on the BB Mobile for all 3.
[Sprint HTC EVO 4G LTE] reverepats:
Just came back from Verizon yesterday. My pocket feels extremely LIGHTER this morning :p

Good to be back with my Fellas here....Good times ahead boys!!!
[Sprint HTC EVO 4G LTE] dc300m01:
Feels good. I came from a Touch Pro 2 (running windows and android) and my wife came from a Samsung Moment. Preordered from BB for the gift cards. Ordered on Monday, had phones on Saturday. Love this thang!
[Sprint HTC EVO 4G LTE] JDPito:
I had a friend pick mine up from Best Buy on the 25th, but haven't been able to play with it until today as I was away on vacation and got back last night. Cool thing is that they had $100 in gift cards for picking up the phone from them and I had given my friend $135 in gift cards and rewardzone certs, so I still have $35 in gift cards to spend on a case or whatever! Love the new phone, gave the OG EVO to my wife to use until she can get an upgrade.

Look forward to some killer custom roms!

:)

sent from my EVO LTE
[Sprint HTC EVO 4G LTE] mayfield103:
I just used $80 worth of reward zone coupons for a psvita
[Sprint HTC EVO 4G LTE] Vandam500:
Oh snaps you've had it for a week! Damn thats so freaking cool
[Sprint HTC EVO 4G LTE] vulcZ:
This launch may have saved Best Buy.

jk
[Sprint HTC EVO 4G LTE] dcaplinger76:
Picked mine up today from BB. I only got a $50 gift card , used it to buy a hd invisishield... Didnt know they make them in hd. Cant wait to root it!!!
[Defy Q&A, Help & Troubleshooting] GoranNSW:
Am i mad or what? :)

Actually it's for very simple reason. As i like to dip my phone into water to end endless discussions about iPhone 4 vs SGS II ;) , drops of water that stay on touchscreen make false presses and touchscreen becomes unresponsive. It can be reset with power button (sleep/wake up) but that's not nice solution.

After some thinking about how Sony Ericsson Xperia Active manages to work with moist touchscreen i sticked clear foil onto my Defy and it worked! After first test i added another layer and it improved result, just very big drops of water caused "press" but they are easily shaked off. But i really don't like screen protectors.

There is an app for SGS, SGS Screen Booster and it doesen't work on defy but it's a good starting point for solving sensitivity problem
[Defy Q&A, Help & Troubleshooting] pjgowtham:
Increase the multi touch points

Btw wrong section
[Defy Q&A, Help & Troubleshooting] GoranNSW:
That isn't solution. It only makes it worse because more points generate more false presses. One touch point (no multitouch) would be better solution in terms of determining which press is real and which is caused bu water drops.

I posted this in development because this isn't supported by android system itself, so it isn't question for "users". Someone of ROM developers may know or may be interested to modify system configuration in touch driver or touch configuration of system
[Defy Q&A, Help & Troubleshooting] GoranNSW:
I searched kernel source and found that board-mapphone.c contains data for touch behavior:

Do anyone have idea how this can be altered on device itself? And what value is for sensitivity, I suspect that is .atch_thr = 0x64, under .noise1_suppression_cfg?
[Defy Q&A, Help & Troubleshooting] flibbble:
Presumably a kernel dev could make a kernel with altered values. This wouldn't be a great solution though, as it would be permanently like that for as long as you used the kernel. Something toggle-able would be far better, for times that you know your phone is going to get wet (e.g. if you're using it as a gps on a bike mount). Additionally, I'm not sure how many devs would be interested in a relatively niche requirement.

I'd personally be satisfied with something which temporarily disabled the touchscreen - when my map is running, I generally don't need to zoom or pan - it tracks via gps. Having said that, I cycled through what felt like a monsoon, and it was relatively rare for my screen to register false presses.