yashsingh1/xdaforums huggingface dataset:
[HTC One X] Goldenrooster:
What I would really like (and probably all of us) is to get some idea of how widely spread this issue is. Despite all te speculation, horror stories and implemented fix by HTC we still (rationally) can not exclude the possibility that .... during production process ... some employee at a certain production line .... while putting devices together ..... has managed to hold the motherboard wrongly .... accidentally (but many times, that's true) squeeze the pins ... so that they became (in affected devices) more susceptable to ..... when frequenly applying extra pressure through a flimsy backcover .... develop a permanent disconnect between pins and antenna. Sure -and agreed- all speculation. But honestly, apart from seeing the many faulty devices coming by in this thread (great job Oliver, many thanks!) we have no certainty whatsoerver about the scale or magnitude of this issue. Guess we need inside info for that...:cowboy:
[HTC One X] bigoliver:
Yes, sorry I thought that would be obvious, to only test the wifi if the phone is believed to have the fault.

Same as in the op, I have always said to only do the squeeze test if you believe you have the fault, i have always said to squeeze gently. (I don't see why people would read this thread or test their wifi if it is working correctly) I have always said if squeezing gently doesn't improve the wifi then this is not the thread for you.

If people squeeze their phone hard and it causes damage that is the phone owners fault, if people gently squeeze their phone and it causes damaged then clearly it is a design flaw (htc has even admitted this).

It is reasonable to expect a mobile phone to resist a gentle squeeze.

I find it offensive that some members are blaming the fault on my advice.

Lol, I wonder what feedback I would get if I advised people to test their Gorilla screens with a hammer lol (joke, please don't do this) but obviously my advice was not something that someone would expect to damage a phone or no sane person would have done it.

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[HTC One X] bigoliver:
Thanks, nice to get some poss feedback, I was feeling a little under fire.

Your assembly theory is possible, but phones from both manufacturing plants have been affected.

People have tried to guess the scale of the problem since this thread was started, some believe all phones have the potential to develop the fault, others believe only a small minority are affected. I have never tried to guess, though I do believe all phones prior to the htc's announced fix have the potential to develop the issue. I never added a poll to this thread as I believe it would be skewed, I list the facts (where possible with links) I've never removed another members comments all the info is their to let people decide. I guess htc don't even know, think how many people don't use wifi or assume the phone just has bad wifi so it never gets reported.

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[HTC One X] Acelister:
Or in my case, run the Android update and develop the fault within a couple of days of each other.

I've booked my handset to be collected for repair. Backed everything up, going to wipe it before it's picked up. I'll keep the thread posted. I also have the yellow blush, so hope they will sort that too.
[HTC One X] Von Ropen:
Sorry I must disagree I quote this from OP

1. Squeeze your phone really hard, obviously be careful not to squeeze too hard. What is too hard? I don't know and if you don't know either then best avoid this method. There are 2 reported cases on here where that has "fixed" the issue, only time will tell if it is a temporarily fix for these people. Rageypeep

And also would like to remark as I said before that this quote from op only cause alarm on users

Below features a collection of shoddy customer services suffered by our members regarding this fault, first in the list is me.

bigoliver(now resolved) - Zulake(now resolved) - Henkjoost(ongoing & being charged 315.00 Euro's!! ) - wman2(now resolved) - gloscherrybomb (ongoing, repair centre broke his screen and now want to charge him £178) - PurpleRob (HTC's delivery company lost his 3 week old phone when returning it with this wifi issue, now they say they will only replace it with a referb made up in a repair centre) - dave@dkvinyls (Phone came back worse than before it was "repaired" currently (26th July 12) without a working phone for over 26 days, now they want him to send it back for repair again, HTC refusing to replace) - dalecook (is being given the run around between HTC and Dial-A-Phone Shame on them 24.08.2012)

There are a lot of people that have sent their phone to HTC ant it has been perfectly repaired, and there is no reference on OP...
[HTC One X] randombirt:
1

Ok so do you want to define the criteria required in order to assume a device may or may not be affected? Weak wifi signal maybe? Perhaps a different reception than another device? Should i squeeze? I'm looking for a definitive answer as you seem to think that this is possible.

2

No issue, i chose to diy fix and it was a doddle and still works perfectly because i don't squeeze it how you suggest to.

I had absolutely no idea that squeezing my phone the way you suggest would have any effect, good or bad, until i read your thread and can categorically state that in my 42 years on this earth i have never had, needed, or wanted to grip a mobile device in this way.

Purposely squeezing?... Idk what you mean, are you suggesting i wanted an issue by squeezing it how you suggest?

you're clearly not the sharpest tool in the box.

By suggesting squeezing the phone to find the issue you are giving bad advice! Squeezing the phone can cause the issue! What part of that don't you understand?
[HTC One X] stuart0001:
I'm confused, if you had no idea what squeezing would do prior to reading the thread, what prompted you to do it? If it was after reading the thread then you really ought to learn to read instructions fully because Oliver clearly says in the OP

So why on earth did you

repeatedly

do it?

I think it's obvious to anyone reading your rants can see that you are lashing out because you can't face the fact that the only person responsible for causing your fault is looking at you in your mirror and you are looking to blame anyone but.
[HTC One X] bigoliver:
We was talking about the squeeze test I quote you... "Yes, in most cases that the wifi problem is not present it is developed due the squeeze test." and you quote a possible fix (But remove the header stating "Alternative possible fix") for people who obviously already have the fault and say its bad advice as it caused the fault?!?! I clearly said not to squeeze too hard and that it is probably best to avoid this method.

Here is the full quote...

Clearly this is not the squeeze test! Personally I wouldn't try this alternative fix, I also wouldn't open my HOX up to self fix either, I have always said HTC caused this fault let them fix it. However some people, for whatever reasons, decide to self repair, I have taken al the info in this thread and tried to display it clearly and openly on the op with links to the original posts. If people wish to try self repair they should understand the risks and the risks are clear. 2 people had reported better WiFi after the squeeze "fix", 1 person said the fault reoccurred after a few days.

The members you quote are/where all desperate to get the phones repaired or replaced and are really grateful for the help and advice this thread has offered and the attention the horror story section brought to their case, one member, wman2 said

and you think this has been a bad thing? The whole point is to name and shame the brand and carriers in an effort to get them to improve their customer service. If you treat customers like in the horror stories quoted you should expect negative PR. I don't say everyone has a bad experience in fact I have only linked a hand full of horror stories yet we have over 2500 replies, the people with good results don't need the help.

I am glad you voiced your feelings and guess we will just need to agree to disagree lol

Oliver
[HTC One X] bigoliver:
True, HTC has confirmed that if the phone is squeezed it deforms the pins. They now have a fix for this design flaw.
[HTC One X] randombirt:
Ummm i thought i already made that clear, i read the thread, which suggested that if i thought i had an issue to squeeze, so... Guess what?... I thought i had an issue so i squeezed.

Ok concentrate... I squeezed several times because i thought i had a fault.

Let me explain my rants, they're due to bad advice, namely squeezing a device in a way that can cause a fault. I dont have a fault, i fixed mine about two months ago and the fault hasn't returned... Because i've not squeezed it between the camera and the volume button between my thumb and forefinger. :D

I can dumb it all down a little more if you struggle to understand.
[HTC One X] stuart0001:
Ha Ha, priceless. I'm not the one who broke their phone due to their own stupidity :laugh: ie failure to read the op properly and/or investigate how to check for a signal issue by other means before doing the squeeze test when you were warned it could cause the issue. :good:
[HTC One X] randombirt:
Oh so you have your own agenda eh? Discredit the babbling fool and no-one will listen to him.

I read the op, i squeezed the phone, broke it, fixed it, explained it all again to you as you didn't seem to get why i squeezed it and then squeezed it again. Omg i wish i was clever like you mister. :rolleyes:

Now back to my point.. suggesting squeezing the phone is bad advice!
[HTC One X] iTeeXDA:
Just noticed the issue.

HTC on the phone is trying to tell me that this is a software fault. Let's see where this goes.
[HTC One X] Garoto1973:
I have a question regarding the fix it yourself video in the OP.

What is the antenna below the one being soldered? Is it bluetooth?

Is the wifi antenna related to the bluetooth antenna?
[HTC One X] bigoliver:
I still struggle to understand, is this right, you squeezed your phone several times because you thought you had the wifi fault? after several times you developed the fault, right?

How do you know you didn't have the fault in the first place, because if you knew you definitely didn't have the fault before squeezing then why squeeze? If you knew you didn't have the fault after the first squeeze then why squeeze again? and so on until you did final get the fault on around the seventh squeeze.

Did you squeeze increasingly harder with each attempt?

I guess I should have dumbed the op down a little.

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[HTC One X] Von Ropen:
I thanked your post because I send it to repair and it has been repaired but I disagree with you because you only give voice to people with bad experience and not with the lot of people who have not. This way you create an innecesary alarm on users about htc repair center. When someone read your post it seems that Htc won't repaire because, there are only bad experiences on OP. And due to this bad feel after reading OP people decide to made this kind fixs that clearly do not help and acentuate the fault.

Of course this is your thread not mine but I would recomend to focus on HTC repair center and if there is not good luck just post the alternative fixes, wich I really do not recomend.

And I do not undestand why to give and advice on OP wich you really do not try yourself and clearly make the fault bigger.

Otherwise do not misunderstand me, the thread is a good idea, but negatively focused.

Best regards

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] bigoliver:
When I added the alternative fixs, little was known about the fault and I reported the positive feedback in the thread, I also do not like the coin in a case fix, I feel this accelerates the issue and only makes it worse over time, but just because I think it is bad advice doesn't mean everyone thinks the same, what you or I consider good advice others could argue is bad advice, I have listed all advice given in this thread and added my personal views leaving it up to the reader to follow whatever advice they choose, each situation is different.

You have made some good points and I will make changes to the op, understand that when I started the horror stories section, htc did not have a fix in place, so every phones that was sent for repair came back with the same fault, for example 3uk had my phone for 4 weeks and all they did was a software reset, we actually had ZERO positive feedback as no one at that point had received a fix, no fix existed.

I do give voice to everyone, but I have allow some members a louder voice by linking to them in the op, this was intended to help those that needed it the most.

Thanks to your feedback,when I get chance I will edit the op in the following ways..

1. I will make clear that many members are very happy with the service received. I don't feel it necessary to list happy stories I'll just put a statement before the list of Horror Stories

2. Next to the advice that has received critism I will link to your posts so everyone can see your concerns. I will do the same with randombirt's concerns too

3. I try and make the op slightly more upbeat and positive

Cheers

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[HTC One X] bigoliver:
The antenna is responsible for wifi and bluetooth, if you have the wifi issue you usually have Bluetooth issues too, but not always. I believe that one pin is for wifi and the other for bluetooth, I'm not sure which is which.

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[HTC One X] iTeeXDA:
So I've had a few phone calls to HTC and they keep insisting that a software update would fix this issue and are not willing to accept that its a hardware fault.

Any ideas on convincing them to let me send the phone in for repair?
[HTC One X] Rusty!:
I guess you'd have to keep trying until you find someone who knows what they're talking about. You could try the online chat instead of calling them as well.
[HTC One X] stuart0001:
Start a Web chat with them and give them a link to HTCs own repair sheet in the 1st post here

Edit: link added - https://www.dropbox.com/sh/2enfz3fi2s09pkx/Xtt4uWfgEV/wifi fix.pdf
[HTC One X] bigoliver:
List of all the parts replaced when repairing the phone

He is a list of all the parts required by repair centres to officially repair the phone.

It is a level 2 repair...

Is it only me or does it seem easier, quicker and cheaper to just replace the whole phone?
[HTC One X] bigoliver:
Latest OP updates

30.08.2012 OP Updates

1. Top News: We now have the full parts list for the official HTC repair, here.

2. Horror Stories section has been amended to explain that many users get satisfactory results after returning for repair, it is not all doom and gloom as it may have appeared

3. The possible alternative fixes have been removed as they have been proven to not work or even make the situation worse. This has now been replaced with a Temporary fix, which is proven to work temporary but over time will probably still make the situation worse (You have been warned).

4. I added another warning regarding the squeeze test, to make it clearer that squeezing your phone can accelerate the WiFi fault.

Feedback regarding the OP is welcomed

Oliver
[HTC One X] Hawzan:
Need some advice please

Hey guys. I returned my phone to O2 in UK and after 10 days they got back at me with this;

:(

I had the bootloader unlocked but re-locked before i sent it back to repair. Any advice before i go tomorrow to convince them to repair or replace the phone for me for free?
[HTC One X] stuart0001:
Tell them you demand a repair or replacement in accordance with UK law's Sales of Goods Act because the fault is a manufacturing defect and is therefore not durable or fit for purpose. If they are denying you this then they must provide proof the fault has been caused by you because the item is less than 6 months old.

Presence or absence of warranty cover is entirely irrelevant. Your contract of sale is with the seller, not manufacturer
[HTC One X] Hawzan:
Thank your for the quick reply.

I will try everything i can. I was thinking of printing a copy of the law for tomorrow just for convince so they won't try to trick me otherwise. I really hope that works. One thing i don't understand from the quote they made about my phone is the second option "2) Refuse the estimate and authorize the destruction of the handset free of charge." I am not sure what that means? could someone please explain? Thanks.
[HTC One X] Rusty!:
It means you don't want the broken phone and you give them permission to toss it.
[HTC One X] Hawzan:
Ohh okay. Thank you.
[HTC One X] bigoliver:
Excellent advice, Stuart0001 is completely right. As seen many times before O2 are trying to pull a fast one, others members who have stuck to their guns have finally had the handsets repaired or replaced.

To research this in further detail read through the legal help in the OP and a few of the horror stories.

The responsibility lies this O2 to prove you caused the fault, not the other way round and a relocked bootloader proves nothing.

Good luck, keep us informed

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[HTC One X] bigoliver:
Also it may help to refer them to this thread and explain I and other members are personally helping you with your case.

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[HTC One X] iTeeXDA:
So in a surprising turn of events. After htc's insistence, I installed ARHD (runs the latest HTC'S update). The wifi signal went from 1bar to 3 or 4 bars. I don't see the issue occur anymore.

I was running cm10 earlier.

Don't know what to make of this.
[HTC One X] Hawzan:
I will do so and will try to push them as much as i can. Thank you for helping me and i will keep you guys informed.
[HTC One X] bigoliver:
Either you made a mistake and actually had a different WiFi issue or when you was doing the squeeze test it has temporary reconnected the pins to the antenna, this can happen. I may get accused of offering bad advice here, but, I found that if the squeeze test did reconnect my antenna back to the pins then a very slight squeeze on both side of the phone would cause it to disconnect again. I am sure that if you did have the fault it will soon return on its own accord, time will tell, lets hope your issue was only software related. :fingers-crossed:

EDIT: Maybe I'm a little paranoid, but, it could be the case that HTC has altered the software to disguise the fault. Just to rule this out trying a wifi app like WiFi Analyzer, available free on the market here
[HTC One X] iTeeXDA:
I did start hearing clicking while doing the squeeze test. I maybe it did reconnect the pins.
[HTC One X] bigoliver:
The clicking was most likely the uni body creaking whilst being squeezed.

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[HTC One X] leppie:
Mine also started getting weak WIFI yesterday, squeeze test confirms the issue. Phone only 3 weeks old. Also noted that WIFI drops a lot when GPS is on.
[HTC One X] Hawzan:
Hey guys. Unfortunately i did not succeed into forcing them to replace, repair or refund my phone. I argued with the people at the customer service, repair centre and any mangers i could have get hang of there for an hour and a half and they kept insisting that the warranty is voided and also i need to talk to the people in the store as i have bought the phone there. I asked for the manager in the store and argued with him and i must have stated the law more than 50 times ( haha ) but he kept going on and on about the phone is rooted and they can't do anything about it. I got an email that i will be sending a complaint to but what other options do i have here? I was thinking of contacting HTC, would that help me in any ways since i have not warranty? What do i do guys? :(

I also rejected the quote of me paying £179 and requested the damn phone back.
[HTC One X] DerekC:
I broke my pin after opening the phone to find it could bend it back a little so the contact was closer the the casing. As i really am no good at soldiering I used a short piece of cable,(split a LAN cable) stripped a bit off each end and coiled the bare wire around a small screw driver to create a small spring on either end and then folded the cable in the middle so i had a small piece with coating still on. I then attached the coated bit to the casing. Did this about a month ago and touch wood no problems. The issue I was worried about was having anything other then the copped bit touching the board. Its kinda hard to explain but as I was at fault for touching the pin in the first place I thought there was nothing to lose giving it ago. :D
[HTC One X] bigoliver:
My next step was to contact the ceo's office at 3uk,they are much more knowledgeable. You would obviously need to contact the ceo's office of your seller, this is a last chance for them to resolve your case without the need for court (more info in op) . This usually works but will unfortunately take time. You will most likely have to email the ceo's office and wait for a call back (sample letters linked in op)

Hope this helps

Oliver

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[HTC One X] bigoliver:
Ps remember that if the warranty is voided you don't care, your not asking for a warranty repair from htc, your asking the seller to repair, replace or refund which they are obliged to do.

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[HTC One X] bigoliver:
At least it still working, if the problem does re occur you could also pay someone else to solder the wifi, I'm sure your warranty and rights will be totally voided after your fix, so this is probably best in your situation. Anyhow let's hope it don't come to that.

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[HTC One X] Hawzan:
Thanks for the reply.

I could not get the email of the head office/CEO office as they kept telling me they do not have a direct email address. Is there any other way i could get thier email address?
[HTC One X] knoxploration:
Don't waste your time on email. Look up the name of their CEO, and the address of their headquarters, then send a polite, reasonable, recorded delivery letter explaining the situation, and keep a copy.

That way you know when they've received it, and if you end up having to take it to small claims court you have proof they were aware of your case.
[HTC One X] largeL:
The Guy who messed up is my hero

I also used a tiny cable to fix it and it worked perfectly. Once i opend the case it took me less than 5min to fix the issue. BTW:Smale cables like these you will find in usb-cables :mad:
[HTC One X] bigoliver:
Customer services refuse to help you contact the ceo's office, try googling the key words I managed to find the phone number for the ceo's office, one phone call and everything was resolved :)

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[HTC One X] sipek:
Hi there

I had a problem with a sim tray, overheating and wifi so i've returned my phone to the seller with a relocked bootloader. Took them 3 weeks and they have repaired my device for free replacing some hardware:

CATALOGUE NUMBER

71H04206-02M - Cover,MIM,SIM,tray,Brown Gray, 2nd,JOYTECH,ENP

76H09059-00M - Support, type1,wifi,gps,PC,ENR#U

76H09060-00M - Support, type2,wifi,gps,PC,ENR#U

76H09061-00M - Support, type3,wifi,gps,PC,ENR#

By replacing those parts all of my problems disapeared and my bootloader is still relocked.
[HTC One X] bigoliver:
Thanks for the feedback, this seems reasonable(ish) 3 weeks is a long time without such a great phone, pleased you got the official repair without any trouble. Please let us know, who you returned your phone to? Some sellers are better than others. So far the big online stores like Amazon and Play.com seem best.

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