yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
I doubt they will actually change the wording, I'm pretty sure it would have legal consciences in many countries. Plus I doubt it would be her call anyway, sounds like she is just saying anything, to try and fob you off.

Either way, by her stating the site needs updating is admitted (at the very least) that it is not clear that unlocking will void your warranty. As it was not clear, your warranty should stand, that and the fact this issue is nothing to do with the bootloader anyway.

So she admits you wasn't made aware or warned that unlocking via htc's own website would void your warranty HTC admit the fault is their design flaw.

It is reasonable to expect her to apologise to you and offer to fix the phone for free under the warranty, but no, for some reason htc still want to change you 182 dollars?!

This must surely be illegal! At very least It is extremely bad customer care. Come on htc, do the right thing and fix your mistakes

Your probably best asking to speak with Kims manager, try telling HTC that your local paper wants to run the story and you'd like to say something nice about your experience with HTC but they are making it very difficult.
[HTC One X] Fokas.:
It's a real shame because HTC make wonderful devices.

Between the wifi fault, the bootloader warranty fiasco and the terrible customer service, this will be my last HTC device.
[HTC One X] bigoliver:
Yes they are so many legal angles and arguments, htc know they would lose in court. What many companies do in this situation, is to keep costs down by rejecting any warranty claims for any reason they can think of. HTC know you'd win in court, but it'll never get put before a judge, as htc will always settle before court (avoiding losing and bad publicity) . They save a fortune not having to do an expensive repair on all the phones where the customer just accepts HTC's decision not to honour the warranty. Words like illegal software are used just to scare you and make you feel like You are somehow in the wrong, as far as I'm aware no body, not ever, has been charged with using a custom rom, I guess that shows how "illegal" they are. Every member here who hasn't gave up has managed to get a free warranty repair, HTC just make it hard in the hope you'll go away or die or something else before they have to pay out.

.

This attitude will turn many people away from the htc brand, but, I guess others brands are probably just as bad when things go wrong? Gee, sometimes I hate big companies
[HTC One X] pradeepvizz:
Dubai, HTC service center

I live in Dubai, i read about your posts here and i am assuming that you did not get your phone repaired/HTC is not offering you are repair.

Did you visit the service center ? My experience with the service center was really good i should say, i have a unlocked phone. i was very afraid of the unlocked phone and walked into the service center (Sit Distributions, Al Quoz, Dubai)

I had talked to them over the phone and they told me that they will add the mylar and i gathered some courage to visit the service center.

Walked in and as soon as i told them about my problem, they took out the SIM card, took the phone inside and came back in 5 minutes (yes even less than that), they added the mylar and it has become much usable. i am not sure if the wifi problem is completed solved but highly usable now.

I should tell you that they did not even mind to check the IMEI /serial nor check if the phone is unlocked. when i gave them the phone, the phone was on with pattern lock on the screen and repair finished in 5 mins. They just wanted the serial number to generate the service report.

Note that they never checked my IMEI / serial or even mind to verify it, till they wanted to generate the service report. Guess i was bit lucky.

Coming back to my device status, i am not very satisfied about the wifi reception ( some ups and downs in wifi analyzer ) and i called them up again on the phone, they asked me to come and they told me that they will change the antenna ( i hope i heard it right).
[HTC One X] bigoliver:
You need to ask them for the official level 2 repair, they then add polycarb spacers to make sure the issue doesn't reappear. The full official repair guide and parts list are in the op. Might be worth taking a print of the official guide with you to the service centre.

Good luck
[HTC One X] xmoo:
The 2.17 update fu up my WIFI signal.

I'm on the 3.00 update and my WIFI signal is better than it was ever!

So a really good sw fix is coming guys!
[HTC One X] boe323:
What 3.00 update?, i gather its a test rom? and none of us peasents can install it on our devices?

---------- Post added at 06:56 PM ---------- Previous post was at 06:53 PM ----------

Im actually ditching mine for the new windows 8X when its released, it looks as though there holding back on the 2nd revision hox, i thought it would of popped up on the website along with the windows 8 phones if it was being released.
[HTC One X] pradeepvizz:
Thanks bigoliver, i assume that level 2 repair is to replace the MB (main board) right ?

i did a study of the wifi signals in my place comparing the HOX to 3 other android devices, i am kind of convinced about the wifi strength is fine but the wifi keeps switching off, which i believe is because of the software. Going to find out the smart sync disabler and see if i feel good about the wifi or else get back to the service center.
[HTC One X] bigoliver:
The full guide to the official level 2 repair is linked in the op, sorry I can't link to it now as I'm on my phone, but yes a new mainboard is part of it.
[HTC One X] itachi1706:
It replaces the main board? I thought the Level 2 fix just adds 4 polycarb spacers on the mainboard, not replacing it?
[HTC One X] death__machine:
Thanks man, where did you get your phone from? Which retailer with what warranty? Comtel denied me service, I assume Sit distribution is another service center, and I'm really eager to check it out now. I'm pondering on waiting for the mail or going directly because I am ****ing their happiness in the email if I say so myself. I have a really strong case for a formal complaint and htc will definitely lose.

And no I didn't go to the Comtel Service Center personally, I got it sent from Sheeba Electronics. Do you think my phone with Comtel Warranty could be repaired at Sit Distribution?
[HTC One X] pradeepvizz:
I got it from Jumbo with the standard warranty. i was under the impression that SIT distribution was the only official service center for HTC. i suggest you call up SIT and ask them if the phone is under warranty, quoting your serial number. They check your serial number to check if the phone is from grey market for which i assume their warranty may not apply. They are on the backside of Sharaf DG, TimeSquare 04 3233358. They don't work on Friday and Saturdays.
[HTC One X] bigoliver:
According to the official level 2 repair guide, (instruction 3 IV) it states, replace the MB. If this was not replaced then the contact pins would still be bent, the polycarb spacers are only to prevent the fault, they do not actually fix the fault, it's the new mainboard that fixes it.

Download the offial level 2 repair guide from my dropbox here..

https://www.dropbox.com/sh/2enfz3fi2s09pkx/Xtt4uWfgEV/wifi fix.pdf

Sent from my Tapatalk
[HTC One X] PhilipL:
Hi

So as not to confuse anyone, the problems in this thread are relating to a hardware fault caused by a design issue. If you have the symptoms of poor/no Wi-Fi signal that is returned by gently squeezing your phone as detail in the first thread, then no software is going to fix that.

As for software improving the Wi-Fi signal, very unlikely as the receiving/transmitting of the Wi-Fi signal is done in the analogue domain using fixed components and a fixed antenna design and is not driven by software.

Of course what software can do is change the readout for the signal bars or SNR ratio to make you think the reception is better, as Apple did famously on the iPhone.

Regards

Phil
[HTC One X] ToddeSwe:
Have someone reported faulty wifi with HT28?

Hi!

Was on my 9:th device and yesterday it broke down.

So i got a new one HT28 from my local 3 store, is this one of the new batch with the "fix" inside?

A moment later:

I guess not, because when connecting it to my wifi i just have a dot in our bedroom. SO this ****ty HTC ****ing ass **** for a phone have done it once more. My 10th device.

I really don't know what to do to get a working One X at this time without sending it off for repair.... i hate HTC just now! HOW and WHY i would really like to know!
[HTC One X] Rusty!:
Nobody knows.
[HTC One X] death__machine:
Thanks for the quick reply, I appreciate it. :good: I will give SIT a call for sure. Since today is saturday, I'll call them tomorrow. Another question, the warranty card that comes bundled with phones in the UAE, which warranty card do you have? Because normally they check this when giving warranty for phones I was surprised they just checked your serial number.

Jumbo is a good buy btw, good service and range of products. They once gave me an alienware m15x for half price :D

i.e in April 2011 I got a Alienware m15x with i7 720qm @ 1.6ghz, 500gb hdd, 8gb ram, 1 gb nvidia gefore 260m, 1600x900 resolution. Got it for 1229$/4500AED The catch was it was a display piece, but before buying I checked it out and no faults or problems whatsoever, not even a scratch. All my luck came down that one day to make me buy that :P.
[HTC One X] bigoliver:
I suggest claiming a refund, if a phone that's only been available for around 4 months has needed replacing 10 times then I'd definitely give up.

A HT28 would almost certainly contain the fix done at production level, if not then the official statement was a lie. As you have been active on this thread a while I won't insult you by asking if your sure it is the same hardware fault. So either the fix doesn't work for some reason or HTC produced your phone after the announcement, but without the fix!? This is very interesting, I look forward to what htc say about this when you contact them.

You won't need any advice, by now you'll be an expert lol. Keep us informed
[HTC One X] boe323:
The odds are ht28 would be a fixed batch, but even if it is a fixed batch, if the contact pins are bent before it was put together then you have no chance of geting a signal, even when squeezing it, have you measured the db with wifi analyzer?, dont trust the icon, also change the channel on your router.
[HTC One X] bigoliver:
Yeah I agreed, the spacers can only prevent the fault not fix it, as your phone has had the fault straight out the box it could be that the pins where pre squashed. QC should test for that though.
[HTC One X] pradeepvizz:
Welcome, the warranty card was of SIT distribution. I assume you are having comtel, and they did not ask me for the warranty card.

I had called up the the UAE number on http://www.htc.com/www/contact/#phone and they also directed me to SIT only.

Wishing you good luck with this service center.
[HTC One X] ToddeSwe:
Thanks... they guy in the store offered me to change brand or whatever i wanted :) The support from my local 3 store is great i must say.

I was very glad when he pulled a HT28 from the back room because if was thinking the same as you're writing that it should have the "fix" applied.

I will try on another router when i have the chance to see if i have any problem in my home network.

And when i press "the spot" i get full signal! SO the question is, have HTC just covered their back here?!
[HTC One X] Platty182:
n00b question. What is a good dB to be getting on the one x?

I hit between -60db and -65db according to wifi analyser when I'm about 8 meters away from the router but I have no idea what that means in terms of a 'good' signal.
[HTC One X] Rusty!:
Im currently at -75dbm in the next room from the router
[HTC One X] xchasa:
-25 to -30 next to router here. Ht24
[HTC One X] death__machine:
I got a reply from htc

In the morning I hadn't see any mail and I followed xda member @pradeepvizz's advice and went to the same service center that HTC has mentioned in the mail which I received during my trip to the service center. I got the issue resolved, I don't they checked or bothered if the bootloader was unlocked. I asked them how they resolve these issues and they said this wifi case has come a lot and they add mylar below the wifi antenna. There's a success rate of 80-90% after this they said.

They asked me my htc serial number, except for that they asked me where I got my phone from to which I replied I don't know :P. It got done in 5-10 minutes. They had asked me to leave the phone with them for a day, but I actually requested them to sort it at the moment. My long walk really killed my legs lol.

Anyway, my wifi issue is sorted. P.S I've walked a good 3 hours(with the outside temperature being 38-40 C -_-) to find that place, thanks to wrong directions by sharaf dg and other random people. A very big thank you to @pradeepvizz for mentioning the SIT service center in Dubai. Cheers guys. I'm gonna keep a rom and kernel for download now xD

Conclusion: Try multiple htc service centers. Your luck with the service center finding out about your bootloader will vary as mine did. Comtel Service Center rejected on the basis of unlocked bootloader and SIT didn't check or bother about it.
[HTC One X] LaneyEFC:
I also have the wifi antenna problem and really gutted, I sent my first hox back through to an overheat, recieved my second hox SH24XW which I thought was faultless until i read this thread, I thought my bad wifi was down to my virgin media superhub I had them send me a new hub out and still the same then come across this thread and done the light squeeze and wolla i knew it was my phone... only had this second hox about a week and half an now unable to send it back because am out the 30 day contract, dont fancy sending into repair as the phone will be gone for about 2/4 weeks :( really gutted and just filled out a complaint form on three.co.uk hoping i get a reply pretty soon.
[HTC One X] wph:
A few minutes ago I got my One X back from the 2nd repair. Read my other posts for more info, it's quite a long story now.

First thing I noticed when opening the parcel was that the casing has been replaced, that was pretty easy to tell since I dropped my One X a few weeks ago (by then I already had the WiFi problem, so that didn't cause it). The dent on the top of the casing was gone, so the casing is new.

I rushed through the setup wizard, but on one of the first screens it showed that both of my own networks had 3 bars signal, so I knew almost for sure that it was fixed. First app that I installed was WiFi Analyzer. This is the result :D

Coming from this:

(and yes, I know there's a lot of dust on my computer case :p)
[HTC One X] Scarrrr:
That's great news! Now see how long it will be in working condition. I really hope they did the same with my Phone.

About the repair time: My phone was picked up on thursday, repaired and shipped back on friday. So hope to receive it monday! If all repairs go this quick, that would be awesome.
[HTC One X] wph:
Yeah that's a bit of a downside to this, you never know if it will surface again. Which a kind of ruins your experience with the device. I still have to keep a spare device, my HTC Desire, as back-up. Otherwise I would have given it to my brother, but then I need to go back to a dumb phone in case it needs to go back for repair again. To be perfectly honest, if there wasn't such a large difference in pricing for the S3 and the One X, I really would have considered selling mine. But the One X is € 500 new and the S3 is € 600 and mine is used, so it probably sells somewhere around € 400. So that difference is too large. And then again, I really like the device. I have seen both devices and the screen and design of the One X is in my view really a few steps better.
[HTC One X] bigoliver:
If you exchanged your first phone within 28 days, I believe you are legally entitled to another 28 days from the time you received your replacement, so hopefully you should get another replacement without too much hassle.

Hope this helps, like always let us know how you get on.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] CAPSGUY:
I am also experiencing this problem with the WiFi on my HOX HT23. That's the 'first batch', right? I guess I should contact HTC about repairing the phone, but I am a bit hesitant as I don't have any other phone, my old 3GS is already sold. I don't suppose I am entitled to some sort of replacement phone while I wait for my HOX to be fixed?

Also, directed to the dutch people, how long did repair take for you?
[HTC One X] bigoliver:
I think you accidently posted the same picture twice, so I don't know from your post if you pleased or not :confused:

Please fix, I'm sure I'm not the only one interested with your progress mate.

EDIT: I think my phone messed up. I can now see 2 different pictures.

I now see you are happy, glad they finally fixed it for you, let's hope this is the end of your saga

Maybe the original casing is the root of this problem, if so let hope they have fixed this issue with newer models and you now have the newer casing.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] bigoliver:
Maybe try contacting the company you bought the phone off first, they might be able to help.

The **23 number refers to the month it was released (I think) and 23 would be April. A lot with this serial number are reporting this fault, including me :-(

Hope this helps, please keep us informed of your progress.

Oliver

Send from my old trusty Desire, untill I get my One X back.
[HTC One X] wph:
First repair: 8 days, sent on friday, back saturday next week (with "Pinksteren" / "Withsun" holidays in between)

Second repair: 5 days, sent on tuesday, back on saturday.

So about the speed of the proces I have nothing to complain.

---------- Post added at 03:30 PM ---------- Previous post was at 03:29 PM ----------

I did mess up first, changed the photos a couple of times, so it is possible you saw the same image twice ;)

I really hope they improved the design of the casing and the problem won't come back.
[HTC One X] Scarrrr:
If you contact HTC directly, they will give you the option to bring your device to a repaircenter yourself, or that they will pick up the device.

Repaircenters are often companies like the Phonehouse, or a Vodafone shop, and those kind of shops are often happy to give you a replacement phone in return (see also their policies on their websites).

btw; i just posted about repair time a few posts earlier. Send in on thursday, repaired and send out on friday. Probably now there is a courier in front of a closed office, so I will be checking whether the repair worked out or not on monday.
[HTC One X] ToddeSwe:
If you move away from the router 5-6 meters (20 feet) without any walls or anything blocking. What value do you get? I've got -60. I want to compare to a newly repaired device.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] wph:
At approximately 6 meters away I get -45 on the router shown in the pictures. Slightly better signal than on my Desire. Just tested the signal strength on my bedroom, it's now 2 or 3 bars and it was a dot/1 bar with disconnections before. And I didn't even set WiFi on Best Wifi Performance, the photo of the fixed device is also on normal settings, while it was on Best Performance on the before repair picture.
[HTC One X] ToddeSwe:
Then I got a faulty device again, but not that faulty as your was. I must be a meter from my router to get your value. Thanks!

Skickat från min HTC One X via Tapatalk 2
[HTC One X] mravant:
Just checked HTC online tracker and it states that my phone has been repaired!!

Not sure what was done as there is no further info, I have emailed HTC to see if they can confirm what was done.

Fingers crossed it is actually fixed and not just flashed with firmware :(
[HTC One X] Rhino-2-Horny:
silly question or not but how would get a quaranteed newer batch phone such as ht25/ht26?

i tried myself just to see and shops like amazon just say its random? so basically only thing short of going into a phone shop and looking at the actual box?

shame htc dont sell directly then you would most definetly get newest ones..i would think?

also i agree with big oliver couple pages back my experience with uk outlest is if you return a phone for whatever reason and get a replacement your 28/30days to return if faulty starts all over again from the day you receive the faulty item.

regards
[HTC One X] bigoliver:
@mravant - Got mine crossed for you too, lets us know mate.

Good question! I I advice everyone to refuse **23 and **24 models, if the retails can't sell them, they will complain to HTC and HTC will want to keep customers who bulk buy very happy.

I would order the phone and place a note on the order specifically saying that you will not accept any phone with **23 or **24 in the serial number. If you get one of these phones I would return without opening and request a full refund.

Please be aware, **25 does not guarantee it will be fault free, Just we haven't yet had any feedback on faulty **25 models, touch wood!

Buying your phone online (in the UK) should give you more protection than going into a shop, so it is probably the best way to go, downside is you can't check the phone before purchase.
[HTC One X] madhatas:
Thanks for this post, I've been away for a few days and was having problems connecting to hotel hotspots... I thought it was just the hotspots. Now I am home I'm having the same problem on my own router which I know is fine.

My phone has a s/n of HT23NW.

I will now spend a while reading through this whole thread and trying to decide between home fix or losing my phone for days to send it back for repair.

Thanks again

Tim
[HTC One X] distortedloop:
So you're saying avoid the entire first full two month's worth of phones? Seriously?

I wish people would use the 5 digit serial in all these discussions, then some real pattern of is any particular batch's bad units limited to just a single day or the entire month.

For the record, my HT23Y is overheater with a bad GPS. My HTC23W is a solid device so far, no issues.
[HTC One X] pdagenius:
HT23Y - low/intermittent wifi problem
[HTC One X] boe323:
I think htc have def added the fault prevention fix on the production line, but im afraid its still going to be a kind of pot luck when it comes to getting one fully working straight out of the box, the contact pins are just a bad design, they should of never been used, bellows contacts should of been used, if you manage to get a fully working onex out of the box then you can relax as the fault shouldnt show itself in the near future, as long as its a new batch phone of course. The contact pins even have a hinge to stop them raising to high which to me seems so damn stupid, the hinge on its own prevents a good contact against the antenna.

---------- Post added at 04:42 PM ---------- Previous post was at 04:35 PM ----------

My damn battery is nackered, i charged it up 3 days ago, left it off untill today, it was 97% when i switched it on, and dropped to 95% within a few mins.
[HTC One X] bigoliver:
Cheers for the advice, glad you got a happy ending :)
[HTC One X] ToddeSwe:
I think I will give up now and get the SIII instead. This has gone to far even for me who like HTC more than anything. I'm very sad now and have really lost confidence in HTC.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] death__machine:
I think someone willing to open a One X from ht28 stock and show/check the added fix will help new customers wanting a One X.