yashsingh1/xdaforums huggingface dataset:
[HTC One X] carlosribeiro1999:
I will go there tomorrow then, because this is so annoying. Thanks for the help ;)
[HTC One X] pradeepvizz:
I had the WiFi problem and visited the service center to get it repaired, they repaired it within 5 minutes and gave it back to me. They told me that mylar was added to and i did see a significant improvement in the WiFi performance. i am still not satisfied and observe few things, which makes me write for opinions here.

1. i see that the WiFi takes couple of seconds to identify the signal, rather previously it would instantly identify the list of signals.

2. i tested it with WiFi analyzer and on the channel graph, it shows me that ALL the signal curves go up and down every few seconds even when the phone is placed on the table without any change in position

Would like to hear your opinion on this and is there a possible know repair ?
[HTC One X] tkstimothy:
I went to the official distributor of Malaysia today, Brightstar Distributor as SIS is no longer doing retail in Malaysia. Waited for 30minutes and they just replied to me "Sir, you will have to send your phone yourself to the HTC service center. I screwed them saying that if you are not providing these warranty services kindly do not put your company logo at the back of the Service Card. As for the service center, it is almost 200miles away from the place where I am staying.

Then I called HTC hotline again. This time I was raging about my dissatisfaction over the phone. The attendant finally arranged a courier to pick up the phone from me tomorrow, they will be needing my phone, sim tray, and invoice of the purchase. May I ask is it safe to give it to the courier pickup? :rolleyes:
[HTC One X] pradeepvizz:
Courier is one of the standards how they pickup and deliver.
[HTC One X] Rusty!:
As above, standard HTC repair procedure. I've handed over 4 phones to couriers now and they always made it there and back no problem.
[HTC One X] tkstimothy:
Usually how long does it take to send back your phone after picking it up?
[HTC One X] HOSTILEPHOENIX:
Sent to HTC direct

Hi, I sent my handset to HTC direct for repair, it was picked up on Mon 13th It is currently with HTC but i neglected to include proof of purchase as it was an online upgrade from vodafone i cant even recall if i have anything, is this likely to cause a probelm? Also due to previous comments i retained the sim tray as a few people have stated they didnt have these returned.
[HTC One X] xavier2k3:
Has anyone submitted their phone for repair for the WiFi issue and had damage on their phone?

I ask because I have slightly cracked the bottom of the screen and if I sent it into HTC I fear that they may blame the WiFi issue on the fact that I have been negligent and managed to crack the screen.

Anyone had such issues?
[HTC One X] Rusty!:
One week exactly

Mine has some dings and scratches, they didn't care. Not quite a cracked screen, but it's damage nonetheless.
[HTC One X] death__machine:
I had given my One X to the retailer I got my phone from last tuesday(12th sept.) Assuming it reached the appropriate service center(Comtel) by Wednesday, I got it back today. They sent this print out along with my phone (hint: rejected)

--------------------------

A table with the date, job number, phone model and imei. Another table with A)Liquid Damage b)Physical Damage c)Unauthorised/Tampered Software (Marked Yes) d)IMEI Mismatch

Inspection report

Rejected; Found phone software has been modified (Relocked-Unlocked) and as per HTC policy this phone cannot be considered under warranty. No action can be taken in this unit; we return it back without repair. Warranty Void!

A snapshot of my phone's bootloader screen, with a box pointing to the "Relocked" box saying : "Software has been modified (Relocked/Unlocked)

--------------

I got very very pissed after this, they take an entire week to let me know that they aren't gonna repair it because of HTC's stupid policy. I gave a call to the Local HTC Support in the UAE.

The rep on the phone kept saying "Unlocking bootloader Voids warranty" "Unfortunately the phone is the customer's responsibility after unlocking". I asked him if HTC could prove that tampered/unlocked/relocked or whatever software could bend the antenna pins inside, to which he gave another retarded reply. I said "Manufacturing Defect" about 20-30 times and the guy said he's writing down a complaint for me, they might make an exception for my case.

They took my name, contact number, email and IMEI details and said they would respond in the next 5 working days, thats including today. So another week, that is by Tuesday 25th september I will know if they're gonna do anything i.e really make an exception or just killing my time. I really hope its the former.

I'm really happy to get my One X back, I've been using a freaking bb for the last week! Though I am disappointed with this whole scenario. Getting this device a)wasted a lot of time b)caused stress c)hassle

I'm not really sure if my next phone 2-3 years down the line will be an HTC.

Advice for those trying to get theirs fixed for the wifi defect after getting rejected:

a)Make sure your voice makes an impact, I'm pretty sure the rep I was talking to figured out that I was pissed. i.e If you're a kid with a girly voice get someone older to talk for you. Bring out the ace card later i.e "Can you prove that unlocking/relocking or installing tampered software bent my antenna pins?"

b)Talk, not email. Even better is visiting the local service center. Try settling the issue on the phone or personally first because its harder for them to reject you if they aren't seeing/hearing you rather than email which they can happily not give much of a flying |=uck about.
[HTC One X] Master 80:
I'm having this issue too(1 dot vs 2-3 bars:( )

I have my One X since April and i unlocked the bootloader...

So should I relock the bootloader and send it to HTC ?

Ps : Here's the SN : HT23PW
[HTC One X] death__machine:
You should try your luck yes. And try to confirm if its actually the antenna fault and not your router or your house walls or something. Try not to squeeze the back.
[HTC One X] accord99:
That's standard behavior for Wi-Fi, even on a laptop.
[HTC One X] bigoliver:
Wow thats a very shocking story. When a bootloader is relocked I find it better to return to the seller rather than htc directly because the seller has to give you a repair, replacement or refund within a timly manner, unless they can PROVE you caused the fault, as you are covered under the Sale of Goods Act. HTC only has to honour the warranty and they add their own terms and conditions to it.

So many things are wrong with what htc are doing. 1. Not covering the warranty for an admitted design flaw is morally wrong and probably illegal. 2. Saying your phone has illegal software just because it is relocked is incorrect and I think a scare tactic. 3. When unlocking your phone via's htc's own website they only say it MAY void your warranty, this is because they are not allowed to sell a phone without warranty, yet from feedback here, unlocking always voids warranty, so the "May void warranty" warning is deliberately misleading at best.

When you get your phone back, assuming your in the uk and bought your phone less than 6 months ago, return it to the seller for a repair, replacement or refund via the Sale of Goods Act. More info linked in the first post.

Good luck and keep us informed mate. Hope this helps

Sent from my phone using a popular forum app
[HTC One X] Rusty!:
Damn, HTC's service in some countries sucks.

Shame you don't have the SoGA to fall back on there.
[HTC One X] skygear:
Heres the kicker... I'm in USA. Believe me, I argued EVERY POINT and they are still telling me to kickstones. I'm basically stuck with a useless piece of hardware That the potential investment was $700 so I'm going to keep sending it in EVERYTIME I get it back and will do so until I get it repaired. This is unacceptable and feel taken advantage of. ]]

I don't have $260 to invest in a repair right now. For the past few months it has been an expensive paper weight. My HTC Sensation has been working fine. But damn, this experience really has me upset.
[HTC One X] artymarty:
Very interesting posts on here, I know many of you have said that it should be done via phone or in person, however I think this is NOT the best way to do it. Reason is, when the **** hits the fan you have NO PROOF of who said what.

If you are going to do it in person, take in a tape recorder and ask if they mind if you record the conversation . If they say you can't, ask for the manager, tell him that it will be used in court if you don't get a result.

As I have said before in this forum you need to remember.

1) It says NOTHING about illegal software on the HTC Dev site.

2) If they feel that the software is illegal, get them to state which laws the software has broken.

2b) I would even say that if they KNOW you have broken the law and let you walk out without calling the police then THEY are breaking the law by aiding and abetting a known criminal. If they are accusing you of being a criminal and you have not broken the law then you can sue them for liable/slander

(sorry but this use of the word 'ilegal' REALLY pisses me off...)

3) If running the unlocker is classed as installing illegal software, (because I could run that, unlock my phone and do NOTHING else) then HTC have broken the same laws by providing and enticing you to use illegal software...

4) Take in a printout of the disclaimer and a highlighter. Ask them to mark the sentence where it says your warranty IS void with a highlighter. When they cant find it (because it is NOT there) request that they fix it under warranty. When they say no, ask them WHAT IS THE REASON NOW? ,,,, because they can no longer say about it being unlocked as they could not find where it said that...

proof about illegal software:

Site search: htcdev.com for "illegal software"

or do it yourself... put this into google search "illegal software" site:htcdev.com

---------- Post added at 04:49 PM ---------- Previous post was at 04:39 PM ----------

A worry I have is that I have had my one x repaired, GPS and wifi now work.

Unfortunately it came back physically damaged, and now randomly reboots. I just sent it back today.

Here is the worry....I just got back the work log (after sending it back the second time)

The work done was "Replace the mainboard"

I was hoping they hadn't done that (the iemi and sn were still the same, but I know they can change that via software)

My worry is, swapping the mainboard is just 'replacing the pins' and if the polycarb or whatever pads are not on the mainboard by default now, it will just happen again...

What do you think "bigoliver" ?

If I had known about what they did with the first fix I would have mentioned it in the letter that went with it the second time...

Doh!

Marty
[HTC One X] knoxploration:
I wouldn't do that if I were you. If you send it back to them once you've been told the repair cost and had it returned to you, they almost certainly can charge you the return shipping (with their chosen method) and probably for their time too. If you refuse, they trash the phone.

You can hardly argue with that, because you'd already been told the repair cost before you sent it back in for a second time.

If you know you can't afford the repair cost, I doubt you can afford a bunch of UPS fees and labor fees for returning your phone unfixed each time.

Take another avenue: small claims court. Find a way to serve papers on them. (All they have to do is have an office in your state, show ads in your state, have an HTC employee in your state however briefly, or something like that and you can serve them, then they have to show in court and answer you. If they don't, you likely get a default judgement against them. And many small claims courts specifically forbid lawyers, so you get a real company rep there who isn't trained to tear you a new one.

/never done it myself, never needed to.

//read a fair bit about it

///IANAL
[HTC One X] psycop:
Well i had my phone fixed 1-2 months ago and was working perfectly. Now the problem is back!! :(
[HTC One X] knoxploration:
I'm afraid this means absolutely nothing, except that you're searching on a precise term and they don't use this precise term. They do in at least one place very clearly say your warranty is voided by unlocking:

"Please note that ... once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means." (http://www.htcdev.com/bootloader/faq)

However, whether that's actually legal for them to do, I couldn't say (and it will almost certainly vary with your local laws.) And to be fair, they do also clearly say multiple times on http://www.htcdev.com/bootloader that your warranty is only void if the claims are "resulting or caused by or from the unlocking of the bootloader" (and similar wordings elsewhere).

Personally, that's the angle I'd take--that they said your warranty was void if unlocking caused it, and unlocking clearly did not cause a hardware defect that has been recognized and is acknowledged by internal company documents.
[HTC One X] death__machine:
To be honest, there are mixed experiences all over the thread. When I was speaking to the HTC rep I even told him "There are a lot of people getting their problem fixed even though they had unlocked bootloader" xD

I hope they aren't making me beat around the bush, because the htc rep said he was filing a complaint for me but they haven't given me a complaint number or an e-mail saying "yes we got your complaint" or anything like that. By Saturday or Sunday I'll call them and ask them for a complaint number and I'll know if the guy actually filed it.

What is your take on this? You think they really might make an exception for me?
[HTC One X] ssking:
Iv solved this problem by replacing my housing!

i had very poor wifi quailty but yesterday iv changed my housing from grey to white and the wifi fault is disappear
[HTC One X] stuart0001:
Even that disclaimer doesn't get them out of it as it states if you render it unusable (I've bolded the bit in your quote). As it's a manafacturing defect, HTC caused it not you. If it said "if your device becomes unuseable" instead of "...you render..." then it could be a different matter.
[HTC One X] bigoliver:
I can only speculate on what they have or haven't done. As the fix has been implemented into the production process for a while now, I'd assume that new motherboards come with the official polycarb fix as standard now, however, I have read so many horror stories and nothing would surprise me.

Apparently the phone should feel more sturdy around the antenna area if the fix is applied. The only ways to know for sure if the fix is applied is to either convince HTC to tell you, or open your phone and have a look. The first is unlikely to happen and I definitely don't recommend the second, so unfortunately you might have to live with the uncertainty that the fault could return.

Like I said at the start, I would assume the new motherboard had the wifi fix pre installed so don't worry about it too much mate.

Sent from my phone using a popular forum app
[HTC One X] bigoliver:
Did your phone get the official fix with polycarb spacers, after the official announcement? If so your the first person to report the problem recurring after the fix, if not, then you'll need to send it back and insist on getting the official fix this time.

Sent from my phone using a popular forum app
[HTC One X] bigoliver:
I really don't see this as a grey area, the fault is caused by a known design flaw admitted by htc, I'm sure it is clear to everyone, or if need be, any judge in any area that Htc should put their admitted mistake right! I have said this all along.

If you have a custom rom on your phone and htc need to revert to stock rom to test the fix, I feel they have a right to charge for that service (why I tell people to relock and return to stock), but even in that situation I believe htc have no right to charge for the wifi fix, only for the software flash.

To me it's straight forward, fix the wifi design flaw for free, but, if the phone has a custom rom then charge for the software reflash only. Sounds fair to me? What do you all think?

Sent from my phone using a popular forum app
[HTC One X] bigoliver:
Well said. Despite popular belief, nowhere on any official documents do HTC state that unlocking WILL void your warranty. If anyone can prove me wrong please do so.

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[HTC One X] bigoliver:
If they think you'll make a lot of noise and keep annoying them (ringing, emailing, messaging their social network sites ect) they tend to make an exception for you. If you come across like you will accept the repair fee and just go away htc tend to not make an exception.

I know from personal experience. ;)

Sent from my phone using a popular forum app
[HTC One X] bigoliver:
That will fix it, but and it's a big BUT, if you don't fix the conditions that caused the fault in the first place it will likely return. Basically do not apply any pressure to the antenna area, the official fix adds spacers to the antenna area to relieve the pressure, without these you need to be extra careful.

Sent from my phone using a popular forum app
[HTC One X] death__machine:
Clearly I'm from the former segment. So yes, that is the plan. Annoy them lol! Besides repair or not, I will vent out some frustration at them.
[HTC One X] oftiklaus:
Hello all,

After enjoying several months of excellent WiFi reception, my device developed the problem at the beggining of last week as a result of a tall fall on a concrete floor. The phone landed on one corner (don't recall which one) and bounced back like a ball thanks to the cheap (but tough) tpu case.

As I got home and connected to my WiFi network I noticed that in the bedroom I would get poor reception that only slightly improved if I changed the tilt of the phone.

I knew about the squeeze test (wich before I did not reproduce as I had no problems) and there it was, the infamous WiFi problem.

After a few days of debating, I decided to take the matter into my own hands as I have unlocked my bootloader since May and I resent the ideea of spending up to two weeks without the phone.

I wish to thank all the contributors to this thread and of course the OP - I solved the problem with a little tin foil and a drop of glue (i do not trust my soldering skills). It has been a week now, things are back to normal.

P.S. I was amazed by the flexibility of the housing, really thought I would break something when I took it apart, but no, everything just snapped back into place
[HTC One X] death__machine:
Just got a call back from HTC, they went through my complaint and are rejecting repairing because of unlocked boot loader. Fail this is.
[HTC One X] bigoliver:
You haven't failed until you give up. Do you have the name/date/time of the person who told you they would still do the repair despite a relocked bootloader?

Was there any reason why you didn't just return to the seller under the Sale of Goods Act UK? Sorry if we have been through this before, I read so many cases I get them confused sometimes.

Cheers

Sent from my phone using a popular forum app
[HTC One X] psycop:
I sent my phone to repairs after the official announcement. I dont know if they did the official repair - but i know the replaced almost everything inside the phone(motherboard, connecters, battery etc). - After i got it back it was perfect, never had a better wifi reception.

2 weeks ago i noticed a huge battery drain while on wifi - Could lose 1-2% every minut, but the signal was still great. 2 days ago the wifi reception went to the old problem - same condition. Almost zero reception unless i put pressure on the top right corner - then reception jumps to full.

I just handed in my phone again to the carrier i bought it from and they are sending it back for repairs... sigh :/ back to Nokia N85
[HTC One X] death__machine:
I don't think the Sale of Goods Act UK applies in the UAE. I remember the rep's name and time of contact but like I mentioned before, while filing the complaint he said htc "might" make an exception for my case. I gonna email them now, try that and if this doesn't work then I'm gonna try to go to the Service Center personally.

---------- Post added at 04:21 PM ---------- Previous post was at 04:02 PM ----------

So I'm at the Department of Economic Development(DED) website which lists consumers rights, sellers rights, responsibilites,etc.

I have found these consumer rights in my favor:

and these sellers responsibilites

So I'm writing a long mail to htc with my case till now, and if they don't resolve my issue(replace/repair or refund) I will file a complaint with the DED.
[HTC One X] Dark13lade:
How can you know of they repaired your phone in the official method HTC published or just bent a little the pins so you will have good contact?
[HTC One X] death__machine:
a)Open the housing

b)Ask them

c)The dreaded press the area between volume keys and camera, if it fluctuates a lot means they just bent it I guess

No other way
[HTC One X] skygear:
i'm on the phone with HTC ... They called me after that survey.

---------- Post added at 03:38 PM ---------- Previous post was at 03:37 PM ----------

I'm being told "Under no circumstances is the device still under warranty once the BootLoader is unlocked or Re-Locked!"

---------- Post added at 03:49 PM ---------- Previous post was at 03:38 PM ----------

Teir 2 has the authority to Override the repair costs, offer them at a discount, or deem them in and out of warranty. Jeff in escalations is who i'm talking to. Been 1hr and 10+ minutes already
[HTC One X] lawrence750:
I really can't understand their attitude for this particular issue.

If you hadn't unlocked the bootloader, they would have to replace the main board and housing.

You did unlock the bootloader, so they have to replace the main board and the housing.

What's the difference? Sometimes their stupid policies get in the way of common sense.

Has anyone actually said the above to them whilst on the phone etc?
[HTC One X] bigoliver:
At least something is happening, I hope you can sort out a suitable outcome.

You should ask why you was not informed on the htc website or any official documents that unlocking/re locking would definitely void your warranty, ask if you can have that statement in writing, but explain that you do not accept it as you was only told this AFTER unlocking your bootloader, if the htc rep claims you did know unlocking would definitely void your warranty ask him to prove it, or to even explain how you could have known this? We have been through the unlocking warnings on the htc website and it only says "may void warranty" and something about if YOU cause the fault. HTC know you didn't cause the fault by unlocking it.

Let's hope Jeff puts this right, it might be worth letting Jeff know that we are advising you on this thread, so he knows he can't just fob you off.

Plz let us know the outcome

Sent from my phone using a forum app
[HTC One X] skygear:
spoke to KIM in teir 2, she is a supervisor there. Was offered 30%off the $260 but I still think thats NOT an acceptable outcome.

I did tell them the exact statement above as well. Replacement parts....

Also she told me they WILL update the htcdev site to say 'IT WILL VOID THE WARRANTY' instead of beating around the bush with the issue.

I'm BLOWN...