yashsingh1/xdaforums huggingface dataset:
[HTC One X] Reload147:
exchanged !

I went to three store yesterday morning and explained the issue, they offered me exchange or repair. Then, I choose exchange as my only one x had little dent in the casing :p. I had my one x for 26 days. The manager there didn't even look at the problem and just exchanged my phone for new one. Both phones sn starts with sh24 but this

tarts with sh24yw to be specific

What's different:

1-I realised, in my old one x three apps installed once I put my sim. But this one came all installed.

2-my old one x I used it straight away out of the box and battery was bad. This new one x I let it charge for 12 hours and battery seem to be lasting quite well.

3- my old one x had the sim remover like iPhone one. This new one x has instruction to use a paper clip.

4- my old one x had WiFi issue ( I think my case made that issue as it might have bent the back casing of the one x) this new one x has full signal!

5- my new one x have less network bars but it might be because of bad weather

That's all the differences so far but I highly recommend not to do the squeeze test if your WiFi signal is fine! Because when you do it you will bend the pins and have less connection with the pins and the case. And also don't use cases that you will need to force your phone in or out. I'm thinking about getting a pouch or silicone one.
[HTC One X] PhoenixFx:
Got my phone early this week (Serial number starts with HT23XW), so far wifi signal strength is pretty good, I get full bars and less than -50dbm at home and between -80dbm to -60dbm at work. Better than what I used to get with my previous Galaxy S1.

When I squeeze the problem area, the signal strength drops slightly (opposite of what most people here are experiencing). I didn't put too much pressure, and I'm not going to be squeezing it again. Lets see how it holds up over time. Since I was busy I didnt have much time to play with it, so I haven't done any serious gaming or anything that would push the phone to its limit/overheat. So far my experience with it are good, but its too early to say anything.

Since many users have reported problems with HT23XW I guess it is only a matter of time; I really hate having this ticking time bomb on my hands, because I can’t root or install a custom rom. If this problem is going to show up in mine, I really hope it happens soon, so I can replace it with a new one and get a move on.
[HTC One X] Garoto1973:
Oh my God I did it!

I decided to open it up as I friend bought the from for me in europe and I live in Central America so its a mess to use the warranty, there is o HTC service in my country plus my device has its bootloader already unlocked.

So I grabbed my eyeglasses screw driver (flat head) put some teflon on it and cracked my case open, it is not that hard!!! I then just raised the wi fi contacts a little bit and just popped the screen back in the case (only minor difficulty was to realigned the power and volume buttons but not that hard). The whole operation took me 5 minutes!

Now I am getting full signal (40 db) where I had only one had 90db before! I can see also tons of networks around me where I saw none before!!!!

Gosh this is such a stupid problem that HTC should fix asap!!!!
[HTC One X] mravant:
Come to think about it the battery was not bad at the begining but as the wifi issue started to arise my battery did drain much quicker.

I can only assume that this is becasue the phone is trying to work harder to get a signal so hence faster the drain.

---------- Post added at 08:45 AM ---------- Previous post was at 08:34 AM ----------

Bigoliver,

Do you think this issue warrants contact to BBC Watchdog??

http://www.bbc.co.uk/watchdog/gotastory/
[HTC One X] amigo_s:
When you are carefull enough not to damage body there will be no gap between screen and body. The body is made of polycarbonate and that is a very ductile material. It will not easily deform and therefore, when you reassemble the phone, the screen will just click into the body again. It looks like new :). I hope this satisfied your question?

Cheers!
[HTC One X] fokus:
As i mentioned a few posts ago - since i fixed my HOX myself the battery life is significant better. No hot Handset anymore. Could be contingency - but i don'nt think so.

---------- Post added at 08:07 AM ---------- Previous post was at 08:03 AM ----------

Congratulations! Sometimes it is easyer to help yourself :D

I did it too and i'am proud and happy :cool:
[HTC One X] scooters29:
A big thankyou to Oliver and everyone else who has posted constructively on this thread.

I have an HTC One X (HT24) that I bought to replace my trusty and indestructible Desire - I researched the One X thoroughly before buying and decided to trust the manufacturer. It was a toss up between the modified desire and the One X but I decided to go with the technology as the phone needs to last me 2 years on the t-mobile contract. I am now beginning to regret that decision.

This is breaking the norm for me, I usually buy tried-and-tested-in-the-real-world technology for example my car was built in 1997 and has an engine that can trace its roots back to WW2 - it might not be trendy but it works and I can fix it myself.

So I got the phone from T-Mobile and chortled as my Desire morphed all my settings to the new phone in minutes whereas Mrs S took 5 hours to manually move her settings form her Desire to her new I phone 4.

For the first 3 weeks the phone worked fine BUT for the last 3 weeks I have noticed some serious issues - firstly the phone loses its broadband signal totally - secondly 3 g is intermittent. This seemed absurd - thinking it was a software issue I trawled the forums and then realised that this H24 might have the antenna issue - sure enough it does.

I am going to ring t-mobile about it today BUT I really do not want to have to swap handsets - I need the data on this one and I cannot be @rsed having to reset everything especially as if the phone is exchanged they will probably make me send it back before I get a new one - so I am seriously considering fixing it myself by adjusting the antenna contacts. seems to me to be 5 mis vs 5 hours + of phone time plus phone downtime which, given that I rely on the phone for business - is not a good idea at all!

I'll call them first though.

It would help if HTC had released PCSync for the One X on time - then I could simply backup - ok I can do it manually BUT it takes flippin ages - these devices are meant to save time NOT create it!

I'm not scared of the fix, I repair our laptops, cars, tellys etc myself but I'm interested to hear about any banana skins if anyone has any?
[HTC One X] fokus:
I fixed my "baby" and you can see absolutely nothing! Looks like just out of the box ;-)
[HTC One X] CarlDaz:
I can confirm this.

Significant better battery life and much cooler device.
[HTC One X] scooters29:
Well I spoke to T-mobile UK - they were quite helpful - fully aware of the situation - told me to drop into a t-mobile shop so they could discuss options, suggested it might be quicker to contact HTC directly...

either way I'll have to send the phone off or replace it both of which I really do not want to have to do!
[HTC One X] sysme999:
I had this E-Mail very recently regarding the problem and probably hints that HTC are weighing up their options but are still sitting on their hands at the moment.. Obviously I am still going to push the point and insist on them repairing it now as I'm not waiting for any announcement :eek: but just sharing this with everyone :)

---------------------------------------------

Thanks for your reply.

Regarding the issue of fluctuating WiFi / Bluetooth signal when the phone is squeezed, we are aware of this and an investigation is in place.

We apologize for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue.

Please be assured that when an offical decision is made, we will make an announement via HTC.com, and our social media feeds.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Jason

HTC

Want to see what others are saying? Have a question to ask other HTC fans?

Become a fan of HTC facebook.com/htc

Follow us on Twitter twitter.com/htc

Subscribe to our YouTube Channel youtube.com/htc

Explore our development resources developer.htc.com

We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
[HTC One X] biancka:
Well, it's been almost 48 hours since I contacted HTC customer service via chat and they said they would contact me within 24 hours but, surprise surprise, I havent heard from them yet. I will wait a week and then start a chat again :) To be continued.....
[HTC One X] :
I also got a response from Urban Strata a few days ago. (On the 12th)

He thanked me for the screen shots I sent him, and acknowledged they are continuing to investigate.

Interestingly he added that my having used HTCDev unlock only "may" have void my warranty. If their investigation turns out to be a hardware fault, it is totally unrelated to bootloader unlocking and my warranty will still be honored.

Since I read earlier in this thread that HTC are recalling handsets from shops, I may assume that they have reached a conclusion here! ;)
[HTC One X] wph:
Why don't you just call them?
[HTC One X] vkvedam:
Fellow Members

Here's my experience so far.

Bought the phone (HT241W1XXXXX) in grey on Sunday (10/Jun/2012). I haven't experienced any disconnections with my Wifi so far but this one certainly has that problem. I get full reception within the reasonable distance from the router with 4-5 bars. As soon as I go upstairs it drops down to 3 bars and 2 bars if go farther. If I press it gently at back it goes back to 5 bars resulting in a full signal. Took the phone back to Phones4U to address this and having already logged this thing on with HTC customer service in the UK on the same day. Phones4U (Coventry) had no idea of what's going on and the store manager (although helpful) didn't have a clue of what I was talking about. Called up their technical support (TMTI) and did the normal troubleshoot by master resetting and all the other general troubleshoot. Connected to the store's Wifi network with full signal. It never dropped and stayed full all the time I was in there. The technical support person advised me unless they get some announcement from HTC they wouldn't be able to do anything. I decided not to argue upon it when there was no drop in the signal all the time (Half an hour at least). But I've made them aware that there's a possibility of it becoming worse as the days go by and they promised me that if I experience any further issues with the wifi they're going to replace the handset in 28 days.

Now 3 days later I had a chat with the HTC customer representative few moments now. They took all the details of my phone and advised that they are looking into the issue. They also advised me that I should be able to get a brand new replacement if it is within 28 days (At least here in the UK) and advised me to give HTC a call from the store itself. I advised the guy that I was not going to the store straight away because in order to make sure that there's a robust solution for this. Advised him that I would wait for another week or so to see how things move on and then decide because honestly there is no point in me going and getting another phone with the same fault. It might or might not have this issue.

Either way I'll wait for another week before I make any decision. Mean while I might see further deterioration in my phone's behaviour. At the moment the data transfer speeds remain the same across irrespective of the fact that I've a 5 bar signal or a 1 bar signal. It remained constant throughout.

I'll give you an update over the next two weeks of how I get on.

Regards

Ven
[HTC One X] xchasa:
I pointed this out to bigoliver to update OP a few days ago. This would definitely make a good phone bad... Especially if you have a firm (pinch).
[HTC One X] LaneyEFC:
Sending mine of for repair today, three told me from the minute they recieve the phone, it takes 5/7 days, hope they stand by that! as i dont want to wait any longer, as am missing it already and have not sent it off yet!
[HTC One X] Sebianoti:
Anyone who got offered a new HTC One X in return for sending their device to Taiwan (then plans changed) sent their devices to HTC and got a new one yet?
[HTC One X] vkvedam:
It does make sense. People might ruin their good phones by doing so.
[HTC One X] mravant:
I just received the below from HTC:

Good Morning,

The replacement device is being sent out to you today.

I have been in contact with our Repair Centre and Head Office who are organising the delivery of your handset.

Please let me know if you have any questions

Best Regards

Zoe N

HTC Care Manager

Their repair centre already had my handset for repair so I demanded that they send out a new handset and recover my old one from the repair centre.

Lets wait for it to arrive probably on Monday!!
[HTC One X] gabit23:
I am also on the brave list. The whole process took me 6 mins. The tutorials here helped a lot. The most important part is to be carfeul with the bottom part. The hard keys are are connected to the case where the speaker is located, so just use the openning tool to lift it up with the screen. Other than that it is very easy to open. I bent up the two antennas and now the wifi reception is superb, the best I have had in any device. If you don't want to waste time until its repaired I think its a good solution that saves the replacement / repair time by HTC. I repeat again be careful with the keys connector at the bottom. Regarding the phone there is no evidence it was oppened and looks good as new.
[HTC One X] twistednl:
What kind of tool did you use? Do you have a picture of it?

I'm afraid repair by or via HTC for all affected phone's will take a lot of and since the wifi reception is getting worse per day i might fix it myself as well.
[HTC One X] Sebianoti:
And your device has unlocked bootloader? to my understanding they agreed to replace it even though my has unlocked bootloader, but they changed everything midway and they no longer are sending it to Taiwan for testing, so i don't know what's going on here.
[HTC One X] Garoto1973:
I bet you they follow the video posted at the beggining of this thread. :D
[HTC One X] gabit23:
There are a lot of pictures in the OP. just use the thinnest piece of metal available. I also streched a piece of thin fabric around it in order not to scratch the sides. In the end I have managed to open it without using the tool at all. I needed it only to help the connectors lift towards the screen. This was the only tricky part. Other than that it was very easy.
[HTC One X] wanttobuyhtconex:
Want to buy HTC one x

Guys,

I want to buy HTC One x but this particular issue scared me and i am waiting for HTC to acknowledge the issue publicly, make sure all faulty devices are removed from market & confirm the fix.

Not too much to ask when i am going to spend around $600 ?
[HTC One X] twistednl:
Looks like a smart thing to do. According to HTC they will spread the message via social media so follow them.

What you could try is a garantee from the store they acknowlegde the error and refund you if you become victim.
[HTC One X] HighTimez:
bootloader

even if you have an unlocked bootloader it doesn't matter, this is a hardware related problem so your warranty wil still count.
[HTC One X] mravant:
No, mine is standard.
[HTC One X] sathound:
Htc One X, grey model, serial HT23W*******

s.
[HTC One X] wanttobuyhtconex:
BTW, i have asked the same on their facebook page as well. Why are they silent ?

Either they are doing something in background to avoid big news or its something out of their hands ! Damage is already done
[HTC One X] Sebianoti:
Technically yes but i seen cases where HTC sends you invoice rather than your device with options, pay £25 for shipping it back to you or whatever the price of the repair would be, which almost always is +£100

---------- Post added at 02:41 PM ---------- Previous post was at 02:41 PM ----------

I asked HTC what are they doing to devices and they are still sending them back to Taiwan, so yeah, got to find a carrier that doesn't require me to print off any stupid labels,
[HTC One X] Theezakje_nl:
Same problem here,

HT242 White version

No/weak wifi signal, haven't tested bluetooth yet.

I also noticed the bar for phone signal isn't alway full, could that be an antenna issue to?
[HTC One X] Garoto1973:
They must be thinking how to solve this (public relations wise not technically as we have seen the solution is fairly simple) without hurting their flagship's image. They already lost the hype wars vs SGS3 this could be HTCs death sentence if they mishandle it.
[HTC One X] bigoliver:
I think watchdog would only get involved if HTC don't fix the issue soon.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] dawnfighter:
glad to hear this :)...thanks for your confirmation..
[HTC One X] bigoliver:
I updated the op the day this was posted.

The op always said to do the test if you have problems with your WiFi and to squeeze gently. You should be able to gently squeeze a phone without it breaking, especially when they are videos on youtube of the HOX being used as a hammer and spinning in a tumble dryer for hours.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] potblack2win:
There should be a recall of all devices

I just ordered my HTC ONE X from Vodafone UK and it will arrive tomorrow. If I can replicate the fault shall I send it back to Vodafone for repair DOA or direct to HTC.
[HTC One X] jetsetwilly:
Same here but no problem connecting.
[HTC One X] Zulake:
Urgh, I still don't have my phone back and it's been almost 16 days now.

I'm getting annoyed. Called those guys a couple of times again, only to hear that I have to wait a couple of weeks more over and over.

Funny though; The agreement of my contract states that the repair will NEVER take longer then 15 days (not working days, just days). So I called them once again, forwarding them to the agreement. They told me to **** off in a nice manner. Because they forwarded the device to HTC the 15 days would no longer apply due to force majeure and nobody over there would give a **** even if it were to take 3 years. I am mad. :mad:
[HTC One X] twistednl:
Try WiFianalyzer to check of its a GUI error. Is the receptionist their is very bad this is a hardware error as well I guess
[HTC One X] Crakeling:
I thought force majeure only applied to natural disasters and war... They are infringing the contract and you should ask for compensation or a new unit. Force majeure my ass :p
[HTC One X] ToddeSwe:
4:th device, same ****!

Just arrived home after yet another DOA with a slightly newer SN: SH24WW before i had SH24PW. Same **** all over again!!! :( but i had to keep my DOA open.

I'm not a violent man but if i had some of the guys from HTC top developers in front of me now i can't imagine what i would have done... 2 months at war against this **** for a phone.

They have really managed to spoil the moment of having a new phone this time.
[HTC One X] Zulake:
Yep, asked the guy a couple of times in different ways, he was unable to bend and would not supply me with a compensation or a new phone in any way. The only thing I got for free was the advice 'wait a couple of weeks more'. Well... NO?! :mad:
[HTC One X] stuart0001:
Deal with Vodafone as your contract is with them and under UK law (Sales of Goods Act) they will be obliged to give you a replacement, repair or refund, whichever you prefer if it's DOA
[HTC One X] Crakeling:
Some have said they experience overheating once the problem arises. I'm curious to what idle temperatures those with faulty wifi are getting.
[HTC One X] Zulake:
I had 30-40c idle before I sent it away. Under load it could reach 50-60c before the overheat-warning arised.

It was simply always warm or hot. Never cold.
[HTC One X] Crakeling:
Wow 50-60, way too warm for you to hold. I get high 40s after an hour or so of dark descent. I'm sorry to hear your carrier won't help you out.
[HTC One X] Zulake:
At times like that I'm happy I have pretty fireproof hands. :p

I can also hold an egg for as long as I want to which just came out of the boiling water. :)
[HTC One X] ASavva:
I'm going to sit back and enjoy this WiFi ride. However I have a feeling it's going to be a bumpy one.

Sent from my WiFi problem riddled HOX
[HTC One X] trevham:
Quick update, i posted back on page one, phone (ht23mw) picked up by courier last wednesday, arrived back with me today, wifi bouncing up and down like a whores draws and screen ripple made WORSE! Sorry i know that last bit off topic but i am stunned at HTC's incompetence, oh and also they lost the front camera lens cover in the process, nice :mad:

Now off to the returns and replacements thread.
[HTC One X] scooters29:
well it sounds like the HTC technicians are as likely to screw up your phone as we are. I took mine apart today very carefully with a plastic tool designed for the purpose - my handset - a T Mobile UK supplied HT24 had a LOT of glue in it -seriously - looked like a toddler had put it together - anyway I examined the contacts which are standard lightly sprung o contacts - popped the O so they now look like a G and now press with more spring - put the whole thng back together and hey presto the wifi signal is superb - 3 g much better as well (I did the same to every O contact)...thing is

flippin soft keys are dead - although I was UBER careful with the tool, it is clear that the volume of glue in the handset has obviously caused damage to the circuits on the soft keys when pulled apart - very very annoying as although the PCB in question is a component they do not yet seem to be avaliable for the average punter - ie me to buy!

any suggestions for a root that would allow me to have virtual back and home keys?

phone is pretty useless without!
[HTC One X] Fornowagain:
Can't you just get the glass/digitizer assembly?

http://www.ebay.co.uk/itm/100-NEW-T...ay-Assembly-For-HTC-S720E-One-X-/170844415409
[HTC One X] trevham:
Might be worth adding here that the letter that accompanied my phone informed me that a "security seal" had been added to "protect my HTC unit and validate the warranty" presumably in case i try to do what they seem incapable of and fix it my self.
[HTC One X] bigoliver:
Thanks for coming back trevham.

Call HTC and ask to speak with a manager, explain you have been active on this thread since page one and you are extremely disappointed with the service and only an exchange for a new phone would satisfy you now.
[HTC One X] ToddeSwe:
What's up with the GPS?

My "new" device that i got today have a nervous GPS:

http://www.youtube.com/watch?v=g_GwJ0WmVgA&feature=plcp
[HTC One X] trevham:
Thanks for the advice mate, i do have a manager calling me back at some point and im also going to be raising hell with head office. I did suggest they replace my handset with one that had been built properly but i was told they have no stock!

The guy in customer services was actually really helpful for a change and he did admit there were a lot of handsets being returned to customers unfixed.
[HTC One X] Garoto1973:
Yikes guess I was lucky with the soft keys as I was a madman with the screwdriver I used but luckily nothing was damaged.

The iphone has a virtual button in the accesability settings not sure if there is an app for android that replicates the software buttons though.