yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
Thanks for letting us know, I'm sure a lot of people who are watching this thread will end up developing the fault. I actually think all prefix One X's will develop the fault at some point during their 2 year warranty period, many people will just assume the HOX has poor wifi and bluetooth when in fact it should be strong.

I really wish this fault was spotted earlier but at least it is confined to only the first few months of production.
[HTC One X] wman2:
My daily update (you're probably bored of these by now):

HTC still haven't called/emailed me back about the call recording...
[HTC One X] bigoliver:
Keep emailing them (link to your story on this thread) keep calling them and asking to speak with a manager explain how you feel let down by the whole service and ask what they can do about it.

I told three UK that BBC watchdog has spoken with me about appearing in a program about the fault, I said that I would like to say something nice about their company (3uk) and their customer service but they was making this very difficult. Not sure if that helped but if you say something similar about publicity in a nice none threatening way like I did it won't do your case any harm.
[HTC One X] guttercow:
Wow.. What a thread.

A bit worrying... Although there are going to be faults with handsets.. Just hoping its not a big percentage.

I did have a wifi problem with my new One X, although I am trying to pinpoint it to a mod that I installed.. Afaik, it only started happening when I installed the HQ camera rom.

Let's hope it's not hardware.
[HTC One X] tomascus:
All this time I thought that it was my faulty router =.=, this issue is really annoying. Can barely get signal to public wifi networks
[HTC One X] bigoliver:
Thanks, a lot of work from me and our members has gone in to this thread.

You could see if the squeeze test works, only do it real gently though, it is known to accelerate the issue.

Touch wood your problem is software, keep us posted either way
[HTC One X] bigoliver:
I endured issues for over a month before I discovered it was hardware. I had bad wifi, gps, bluetooth and 3g. I now think all my problems where due to this antenna fault.

At least you can now get your phone fixed and stop playing around with settings and your router. One guy on here with the issue even bought a new router before he found this thread and realised he had the fault.
[HTC One X] TimmyTossPot:
@henkjoost That is my story. Use it if you want to? I don't think there's anything I can do but you can use me as an example I guess?
[HTC One X] Henkjoost:
hmm,

can't find your story :) where do you mean?
[HTC One X] biancka:
A quick question for the Dutch readers of this thread. Tomorrow my phone will be picked up to be send to Dynafix (HTC customer chat service told me they have found a solution to fix the WiFi problem) but I am not sure if I have to package the phone myself or that the person who is going to pick up my phone has a box for it. Please let me know so I know what to do :)
[HTC One X] Henkjoost:
They pack it for you if I''m right...

they came to pick up mine between 17:00 and 21:00, they came between 17:00 and 17:30 because 17:30 I was home..

I found and envelope... which I had to use to send te phone to them... they payed.

I think they will pack it for you and tell you what you do have to send and what you can keep @ home.

---

dutch version

---

Zij pakken het voor je in dacht ik zo,

ze kwamen die van mij halen tussen 5 en 9 's avonds.. Ik was pas half6 thuis en ze waren al geweest,

ze hadden en envelop achter gelaten waar ik hem in koen doen om hem via postkantoor op te sturen. Er stond dat dat het liefst aangetekend moest (licht verzekerd is dat) maar dat kon niet volgens postkantoor.

Nouja goed, zij betaalden de verzendkosten zegmaar.

Maar als ze hem komen halen kan je gewoon vragen hoe en wat, zij zeggen wel wat wel en niet mee moet.

zij hebben sowieso een envelop voor je waar die in moet.(vergeet niet een stickertje op je telefoon te plakken, zat in het doosje van je telefoon die je van HTC erbij kreeg.
[HTC One X] TimmyTossPot:
@henkjoost sorry I posted it above. The above is what happened. Bearing in mind I relocked the bootloader and reflashed back to stock. As soon as I spoke to the guy on the phone I told him what the issue was and that I knew it was hardware. No more questions asked just sent it away.

Seems maybe I was lucky?
[HTC One X] biancka:
Thank you so much for your answer !!! :good: I will just wait and see what the guy who is picking up my phone says. I didnt know about the sticker so thank you also for that tip ! I just put it on my phone :) Right now I am going to fill out the form that I got in the mail that has to go with the phone. Keeping my fingers crossed that this fix will really fix my phone !
[HTC One X] boe323:
As anyone got there hands on new stock yet, like sh26/27 or ht26/27?, im selling my phone to my dad, the phone is fine and if it ever develops the fault it will get sent back, i just want an unbranded one but im not getting the old batch numbers its not worth the hassle.
[HTC One X] OneXWhite:
I have wifi problems while im in my owne hous :s
[HTC One X] ceno666:
Just repaired it with my own hands, taped the buttons, open it with fingernails, pulled on the contacts, snapped it together and wifi is now working flawless (hopefully finally) Really no big risk to repair it self but however it is really a mess what happened at HTC, the building failure and the HTC repair horror stories are shocking.

Sent from my HTC One X with Tapatalk 2
[HTC One X] Henkjoost:
So you got it already back, repaired?
[HTC One X] Henkjoost:
Well, it's not always the phone, try the push-test. Otherways it can be your router. Try other WiFi connections, how far are your usualy from your router?
[HTC One X] ste1164:
I havent seen any with 26 serial numbers, maybe carphone warehouse stores in popular cities like London will have them?
[HTC One X] bigoliver:
I've not heard of any **26 models at all, let's hope it's because the antenna fix was implemented before HTC officially announced it and **26 owners have no need to join us here.

If your looking to buy or exchange to a new One X your best ringing round a few stores and asking what is the latest stock they have in, just explain there has been a few bugs ironed out since the earlier models.

We never got many reports of **25 reported faulty units, so either HTC did fix the issue before they announcement (in the hope of keeping the fault quiet) or sales just dropped off.

Let us know know if your hear of any 26/27 models,

Oliver

Sent from my phone using a forum app
[HTC One X] Garoto1973:
I also did it myself. It is not a big deal and I recommend it to folks like myself where there is no chance of return or warranty.

However, it has to be done with care specially when separating the side where the screen buttons are , as there have been reports of people damaging them, apparently some units might have excess glue on that side and it can damage the buttons circuitry if not done with care.
[HTC One X] Krzysiec:
I asked one of Polish reseller about s/n of phone im going to buy in a week when iam back from holiday... And they said they got HT24 and SH26 so they already are on the market ;) Of course i want SH26 :D However no sign of 25 ... (strange?)

Wysyłane z mojego HTC One S za pomocą Tapatalk 2
[HTC One X] lnoormohamed:
the 25 might be allocated to another type of device for example one s? could be a possibility
[HTC One X] xchasa:
My Ht25 developed fault. No fix was implemented on that device.

It was replaced with a ht24 but has slight screen ripple. I was told to wait until 4th or 5th of July to exchange as they had not received any new stock (ht25 or ht26) and only had other shop stock ht24's to offer.

My guess is HTC held back on delivering these models to do the WiFi fix.

I'm taking this one back on Thursday.

Hopefully they have some 27's.
[HTC One X] shiningarmor:
im not facing the wifi defect, but if i keep on squeezing to see if theres any defect, will my hox develop 1?

and also, when i cover the antenna part, the signal will go down just like the sensation..
[HTC One X] flashypants:
Been reading the whole way through but not posted as I haven't had any horror stories. Thought I'd fill you in on my experience and add a little intrigue for a witch hunt....

10/07 picked up by UPS

11/07 received

12-13/07 received

14/07 repair complete

16/07 in repair (after phoning this turned out to be in testing and already had a UPS tracking number for collection)

So i should hopefully get it back tomorrow or the next day.

Now the interesting part for anyone who knows how/where to look...

The man on the phone said the following part number had been replaced..

part number 76H09059-00M

I asked whether the hardware additions had been done to lift the contact points but he said that was all the info given. When I said it was probably the mainboard he said it wouldn't have been as it still had the same IMEI. New main board = new IMEI but they transfer the Serial to maintain warranty.

So...Who's got any ideas how to find out what that part number stands for?

---------- Post added at 12:36 PM ---------- Previous post was at 12:29 PM ----------

Most likely yes...If you keep squeezing you will probably end up flattening the contact pins, although this will most likely happen over time anyway. So in essence, bringing on the fault may get you a hardware fix sooner to prevent future faults. Unless HTC are merely replacing parts and not all repair centres are doing the official hardware addition to keep the contacts raised.

My wifi issues started off small but the more i squeezed the worse they got.
[HTC One X] shiningarmor:
just wanna confirm something, u tried covering the wifi antenna part? my signal goes down just like the sensation death grip issue
[HTC One X] flashypants:
Covering didn't do anything when within a rooms distance from the router but when signal dropped squeezing brought it back. View the vids on OP to see.
[HTC One X] irharrier:
Hi dude

in malaysia they have one to one exchange for first year

(second year is repair only)

if you can convince them that your HOX got any sort of problem

they most change it.

(if you unlocked your bootloader relock it and try to be nice there :D

and don't force them)

mine has wifi issue I took it to Service Center(the one in the KL) and they told me they don't have stock to replace mine. and I am still waiting for stock.
[HTC One X] shiningarmor:
yeah, i know about the 1 year exchange :P

still waiting for batch 25 to reach before i go and change..

i might use it for a month or two first, if the problem gets really severe, im going to swap a new unit. if it doesnt, might as well wait for s-off :)
[HTC One X] bigoliver:
If you are being charged for the repair due to an unlocked bootloader and need advice I recommend you follow this thread, he has a different manufacturing flaw, but is still being charged due to an unlocked bootloader. Will be interesting to hear the outcome.

http://xdaforums.com/showthread.php?t=1695590
[HTC One X] flashypants:
Hey Oliver... any idea what part number 76H09059-00M is?
[HTC One X] nadejo:
Hey i've created this. Do you think it will work ?
[HTC One X] bigoliver:
No but I am interested. I Google it and referred to the official fix guide and picture, I found nothing. Xda Member Xmoo seems to be able to find out stuff like this, you could try asking him.

I guess it could be the 4 stoppers preventing the pins from getting squashed, this fix would also require a new motherboard without squashed pins (I believe)

In the OP I have links to the official fix, this may be the official fix's part number?

Sent from my phone using a forum app
[HTC One X] nadejo:
one of my pins is broken already i fixed it with a wire and some tape. Do you think i could make use of it after the second pin is broken ?

And will wifi work if i solder 2 wires for both contacts?
[HTC One X] flashypants:
On the previous page I listed my good and quick experience with HTC. They said the main board was not replaced (because IMEI is the same). Only part replaced was this elusive part...
[HTC One X] bigoliver:
Probably the rep was right and the motherboard was not replaced. I am keeping an open mind though.

I can't help but wonder how the pins where fixed without a new motherboard and without weakening them by reshaping them.

I understand that the IMEI number can be ported to new phone or motherboard by HTC and that HTC do this so your warranty continues from the date you bought your original phone and not the replacement phone.

Just my thoughts

Sent from my phone using a forum app
[HTC One X] weston123:
Looking for advise please - i had a htc one x with wifi prob and returned for a refund - now i have a 24 month contract with 3 uk and have a samsung s3 - this has signal problems - exchanged for a new one and that is the same - 3 are now offering a htc x one has a replacement - driving me mad what to do next - sorry if off topic - just cannot decide what to do next...

Great site and thread...
[HTC One X] ToddeSwe:
I can just tell you what I would have done. Tell them to send you a One X with a SN that starts with SH27 or HT27 when they get them. And meanwhile hold your monthly cost.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] flashypants:
I pretty much said the exact same thing to the rep but he was positive that swapping main board means new IMEI, they just carry over the serial number for warranty purposes. The discussion came about when I suggested the part number might have been the main board which is when he checked the IMEI number and confirmed it wasn't.

I hope I got a proper fix and not a bodge job with a miraculously hardware fixing software update/reload.

I should have it back in a couple of days...time will tell. Although the HTC tracker has gone from repaired to awaiting device (stage 1)...gotta love HTCs clear messages!
[HTC One X] weston123:
thanks so much for reply - will give it a go ... thanks for taking time to reply...
[HTC One X] clyder:
A friend of mine bought OneX about a month ago and it was 26 model. I havent found any fault with it.
[HTC One X] xmoo:
76H09059-00M is a piece of Polycarbonate.

They paste it on the left and right.
[HTC One X] cdbwhoop:
A question for those who found the wifi fault developed again after being repaired.

Did HTC advise you to send it back for repair or were you offered a replacement?
[HTC One X] gloscherrybomb:
Mine is for its second repair. Crossing my fingers that they do a decent job this time!
[HTC One X] shiningarmor:
ok guys, found my problem on youtube

this is what im facing, so far covering and pushing didnt give back my lost signal

http://www.youtube.com/watch?v=o6SslXfYu9o&feature=player_embedded
[HTC One X] flashypants:
Thanks XMOO!

Just an update for Oliver...

Received my HOX back today in an "I'm Back!" box with no information on what had been done. Considering I sent the phone off in the original packaging (as requested by HTC in the email) I was not too pleased when it didn't come back!

I phoned HTC and said that the loss of my original box would dramatically reduce the resale value of my phone. The rep asked if I had been advised on booking repair not to send in original box, of course i wasn't. I even quoted him the following from the HTC repair collection email:

Please ensure that you pack your device with suitable protection, such as the original manufacturers packaging or something similar, and stick the UPS return label onto the package.

His response? "I'm sure it didn't mean the original box"...like i'm going to find another HOX Box and send it off in that. He said he'd talk to his manager and get back to me tomorrow.

I also asked him to find out exactly what was repaired/replaced, he'll be getting back to me later today on that.

Oh and so far (1 hours use) WiFi is STRONG!! And the top right corner (squeeze test area) is nice and stiff backing up xmoo's findings to my part number question, the polycarbonate seems to be working in keeping that area supported. Only question is how did they fix the WiFi - did they bend the contact pins back? Because the IMEI and Serial are the same so that means the mainboard was not replaced...

Either way - advise to others - Do not send back your original HOX Box as requested on the email!
[HTC One X] liberator72:
Been following the thread as always for the past couple weeks, but have not updated my story due to the fact my case is still not resolved.

I had sent my HOX off through Carphone Warehouse on July 4th after getting a promise that once it was recieved at the repair center I would be getting a replacement (not a repair) once the fault was verified on my device. Using the Repair Tracker on their site it has been sat at "In Diagnostics" since July 11th and has not progressed past that stage so I called them today. It does seem that they are indeed replacing my handset for a new one, but to do that it has to come from repair center stock and they don't have any! So, 2 weeks without my phone now after being promised by CPW head office I'd be getting a new one, and no real idea of when I will be getting one! I went through all of the cr@p before I sent it off so that I didn't have to put up with this once it was sent, and still they screw it up. Pretty pi**ed off to say the least!

On a brighter note, it seems most who are getting a repair now are getting a proper fix, and considering the thread is slowing down I figure most people are happy with that. Once again, massive big up to bigoliver for his work on this, without which we would still probably all be none the wiser.

Edit: Litteraly as I posted this I got an email saying that my device is being prepared for collection from my local store....Hmmmm, that was weird! On the tracker site it says a "courtesy repair" has been made, so am intruiged to see if I have the same handset returned or I have a new one. Will update once I recieve it back.
[HTC One X] crypto63:
great men

Crossing my fingers that they do a decent job this time!
[HTC One X] Sebianoti:
Finally getting my phone picked up on Thursday to get it repaired, They are fine with it having unlocked bootloader but they said "flashing custom firmware will void your warranty", not that they know that i did since i flashed stock firmware, stock recovery, erased phones memory.
[HTC One X] Henkjoost:
I also sent it with my HOX and all the other things like ears and stuff also :P
[HTC One X] Sebianoti:
That's weird, I got this from HTC
[HTC One X] bigoliver:
Official HTC WiFi antenna repair guide

Official HTC repair guide pages 1-5

Download this official repair guide in pdf format from my dropbox account, here.
[HTC One X] xmoo:
Almost the same as mine! ;)

I would add it on page #1
[HTC One X] bigoliver:
Was always going to add these bad boys the the OP, I've just added a highlighted link at the top of the OP, the guide is a little too big to add all pics. I might get round to shirking the pics and added them at some point.
[HTC One X] xmoo:
Create a .pdf and add it as attachment.
[HTC One X] bigoliver:
I'm real busy Monday to Friday, I'll try this weekend.

Unless Maybe someone out there with the tools and knowledge wants to create a pdf from the images?

Sent from my phone using a forum app
[HTC One X] bigoliver:
Thanks for the tip, I will add packaging advice to the OP tomorrow when at my pc again.

You are right and hopefully HTC will find and return your box or replace it, as you followed the email, how hard would it really be to return a phone in the box it came in!

Glad your WiFi is strong now and it looks like you have the new official fix so it should stay that way.

Thanks for sharing with us

Sent from my phone using a forum app
[HTC One X] bigoliver:
This "problem" I believe is just his hand shielding the antenna and blocking the signal, this issue was made famous by the iPhone and is often referred to as the grip of death.

To a degree this is normal on all phones, though it does seem to affect the guy in the video quite bad.

I don't think it is anything to worry about.

Sent from my phone using a forum app
[HTC One X] bigoliver:
Hi, do you have any evidence they agreed to send you a new phone, if so this is legally binding and they should honour it.

I hope your phone arrives back swiftly and working correctly, let's us know either way.

Cheers,

Oliver

Sent from my phone using a forum app
[HTC One X] flashypants:
I'm rather confused by the repair...as i said the rep was insistent the mainboard was not replaced, which would go against the repair procedure you just posted. I'll phone again tomorrow to chase progress on my box and the actual repair procedure carried out.

I'll feed back when i get answers.
[HTC One X] piccaruse:
This is the reciet I got when I picked up my phone 2nd July, I had it in repair at Regenersis Nordic, Anovo for 3 weeks, I do not recognize the parts that were described in the fix, the repair said "Mainboard and display change" I sent it in for Wi-Fi issues and stated the problem that the WiFi antenna was coming loose. Got it back on 1.26, unfortunatly updated to 1.29 by myself.

Am I going to have the WiFi issues in the future, I'd assume so but you guys probably know better.

Thanks in advance.

(First post!)
[HTC One X] bigoliver:
If it does not have the extra polycarbonate stoppers as mentioned in the official fix then I guess your fault will re occur. You could try the squeeze rest again (real gently) the case should feel stronger if you had the official fix.

Sent from my phone using a forum app
[HTC One X] irharrier:
I called HTC repair center today to see if they have stock or not!!!

(to replace my phone)

and they did NOT!!! and I am too angry!

2 weeks ago I went there they told me next week.

so last week I called them again and they told me next week.

and I called again and they told me stock has not arrived and we have no idea

when stock will arrive.
[HTC One X] liberator72:
The only "evidence" as such, is te rcorded telephone call I had with Head Office, and the fact the store manager called Head Office to verify this before I handed it over. Head Office did verify it with the same woman I spoke to, and when sending my phone in he added notes to thr "repair form" stating this. The guy I spoke to yesterday on the phone had to trawl trough quite a bit of correspondence between myself and CPW before he could find it, but he seemed to accept that I was telling the truth. Litteraly within 10 mins of coming off the phone to him the tracker site updated from "In Diagnostics" to "Your phone is being prepared for collection from store", skipping the repair and the testing stage. I'm hoping this means they have replaced it from stock elsewhere. There is no way they could have repaired it, as CPW do NOT carry out repairs on the HOX, they send to HTC as they do not have the training for HOX repairs, and there was not enough time for that to have happened. We'll see when it arrives and I will update when it gets here :)
[HTC One X] lawrence750:
heres a pdf of it :)

https://www.dropbox.com/s/9o2lihvina3c4eg/wifi fix.pdf
[HTC One X] JamDonot:
Hello all. I had the wifi error. On my HOX, sent it to HTC, was returned after a 10 days, wifi working brilliantly. However phone eas damaged during the repair, there are clear dents on the case where a tool has been used to pri open the phone, and there is damage to the charging port. Reported this to HTC with photos of the damage. Report has been sent to the escalations dept, awaiting a reply.
[HTC One X] nadejo:
:D my wifi is bullet proof now. I did solder both contacts to the antenna (2 wires 4 soldered connections) And my wifi is very good now :) only problem is, that there is a small gap (like 0,4mm) now because the soldered metall doesnt match perfect in the phone housing. But ive noticed the adventage of this is that the display doesnt flex anymore and it doesnt make crack noises anymore because there is nomore pysical movement of the screen. :D and because of this the other antenna connections (bluetooth...) will not deform :D ""5 problems solved at once :D"""
[HTC One X] irharrier:
can you upload some pics of your phone especially the areas that you think

are affected after opening your HOX