yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
That is UNACCEPTABLE, they are so many horror stories on this thread I can't remember your full story, but after rereading the past few pages I believe your phone is with HTCnl. It seems HTCuk have a much better turn around time.

Please write up your full story in a post and I'll link to it on the OP under a new section, Repair Horror Stories.

Then Monday call HTCnl and explain that the timescale of the repair is unacceptable ask to speak with a manager and tell he/she the same.

Explain that HTCuk is only quoting 7-10 days to collect repair & return phones and that you want your phone fixed or a new phone sending out within 3 working days.

Make sure they are aware that you are a member of this thread at XDA and we are using your case to highlight the service some of our members are receiving from HTC.

When you write up your story please add any evidence to support, like screen shots or emails.

Like I have always said we will all help every member.

Sent from my HTC Desire
[HTC One X] bigoliver:
I have just read a little more about your case, if you handed the phone to your carrier and they forwarded it on to HTC then it is your probably carrier that you should call on Monday and who we should aim our frustration at.

Write us your full story with screen shots and we'll try to offer the best help we can
[HTC One X] dave_heath:
Hey guys,

Has anyone opened up a "repaired" HOX to see what has been done? Or has anyone been brave enough to open a non-HT23 to see if it has a different design?

/justwondering
[HTC One X] boe323:
Mines sh25, nothings been changed, im hoping the 26 and up batch will be the fixed ones. As anyone noticed that if you hold the phone in your left hand the network signal drops, especially when its in 3g/H mode.
[HTC One X] bigoliver:
We do not know if the new designed phones are hitting the selves yet or at what serial number the new design is suppose to be implemented.

HTC probably won't tell us for fear of earlier models being refused in shops and returned.

I guess the change of design serial numbers will be worked out at some point and that tear downs of the new design will appear at some point, but it'll be too late for us.

It is known that some **24 devices have the fault and we have had a few case of **25 devices reported with this fault too.

For the full info on serial numbers and affected models please refer to the OP.

Sent from my HTC Desire
[HTC One X] Kickasskev:
Mine is getting picked up tomorrow, just wanting to know if htc fix or replace them? whats been happening with everyones?

Mine is the HT23
[HTC One X] boe323:
When are they going to realize that its main function is the mobile network and everything else is secondary, this is the part they need to get right and working 100% before anything else. Its like,"stuff em,there going to be to busy playing games to even notice"
[HTC One X] bigoliver:
Did HTC not tell you before you agreed to return it? I think it is on a case by case basis, your best ringing them to find out.
[HTC One X] Kickasskev:
it's down as repair, on the form I have to print out, with the problem written down as weak wifi reception.
[HTC One X] bigoliver:
Agreed, phones should get the basics rights before adding all the fancy features and the antenna is a pretty basic component. It's been a silly overlook, but they are putting it right. I now believe HTC will resolve this for everyone in time, I just hope it doesn't drag on too much and people can get their repairs and replacements within a reasonable time scale.
[HTC One X] bigoliver:
If they still have your phone and haven't done the repair yet, call them up asap and ask to add some more notes to the fault description. It could speed up the process.
[HTC One X] Kickasskev:
it's only getting picked up tomorrow, but id rather they just fixed it anyway, as mine is flawless other than the reception on the wifi.

They said it normally takes 7 days for the return
[HTC One X] bigoliver:
Just put a note in with your phone stating the fault in your own words, as HTC know about this thread a link alone might be enough. Someone posted that HTC are asking people to descride the fault as #XDAWIFI (Source).
[HTC One X] bigoliver:
Vodafone UK's advice

Vodafone UK's advice if you have a faulty handset, nice shout out for this thread and me too :)

They also quote a 7-10 day turn around on repairing handsets, but, are currently fixing them quicker. Three and T-Mobile should take note.

Vodafone's advice Here
[HTC One X] boe323:
Can i get my few first posts deleted? just ones where ive been inside it lol.(PLEASE) ill still keep posted.
[HTC One X] adamgaltress:
You can edit the post and remove them if you want to
[HTC One X] boe323:
how, just delete and save? I cant del ppl quotes though. Ah stuff it, what the hell.

---------- Post added at 01:22 PM ---------- Previous post was at 01:07 PM ----------

Hey, i was looking at that rom, whats it run like? is it stock htc sense?, hows the rosie?, whats the touch and slide response like compared to standard stock,(meaning flipping fropm one screen to another)
[HTC One X] colinmc8:
Hi, I'm not sure if I have this issue or not. My WiFi hotspot is very weak from the phone. Bluetooth is also very weak. Actual WiFi connecting seems ok but a bit irregular, especially when I try the WiFi analyzer. Shouldi give HTC a ring?
[HTC One X] philask:
Easiest way to tell is go somewhere where the WIFI signal is almost zero then give the top right corner of the phone a tight squeeze, now watch the WIFI signal indicator... On my phone it can go up to almost full bars for the next few minutes.
[HTC One X] ASavva:
By tight squeeze, he really means "slight" squeeze.

Sent from my HOX using my fingers
[HTC One X] randombirt:
^^

Personally i would refrain from any kind of squeezing unless you really aren't happy with your signal... Once the contacts are flattened they won't return to shape.
[HTC One X] bigoliver:
I wrote a reply to your PM but your settings don't accept PM's, I will add you as a contact and see if I can reply then.
[HTC One X] No5k1ll:
My third HOX have this problem too... SH25.... Now I phoned with Amazon to get a new Phone. I have to wait 2-3 Weeks then they get a new Charge. I hope the fourth is issue free. I really love the HOX, its much better then the S3.
[HTC One X] boe323:
Sorry, what settings to change, I added you as friend .,Ah, I think its set right now.
[HTC One X] TrinNY:
Update

I got the software update (x.2.710RD) for my HTC One S and although it was supposed to address connectivity issues there was no change.

My phone battery got extremely hot about 2 weeks ago called TMo and they sent me a replacement phone. I have been using the replacement about 1 week and my connectivity issues are almost gone I still drop wifi connection once in a while but not like I did in the past. So the connectivity issues on my original One S were obviously hardware related. Glad to see HTC acknowledged the problem on the One X.
[HTC One X] bigoliver:
Thanks for keeping us informed, it is maybe a little off topic but I am interested to see if other devices in the HTC range suffer from a similar hardware or design flaw. HTC have been great since I started this thread, really helpful but this thread takes up a lot of my spare time. You should have a look in the One S forums to see if you are alone with this issue, if you cant find a relevant thread start one and we will find out if the One S is affect by a widespread hardware issue too.

My guess is that you was just very unfortunate, the HTC One S is a completely different design to the One X.

Cheers
[HTC One X] Jovica666:
Same thing here...i don't know what have I done but since yesterday I have just a dot and the signal strenght on the icon does not vary. From time to time it gets disconnected from the the network.Everything was just fine for couple days...this is very annoying.I have the phone for 4 days and I love it bu this is pissing me off.Salutes from Macedonia.
[HTC One X] colinmc8:
Yeah I have done this and It's sort of inconclusive! My Bluetooth seems a bit weak as well...I think it must be the antenna, I'll give HTC a buzz tomorrow
[HTC One X] Zulake:
Yes, it is indeed my carrier which arranged a pickup with their servicecenter, they forwarded it to HTC and it's stuck at this. I will PM you the full story.
[HTC One X] bigoliver:
The story will be better placed on the forum for all to see. Then we can all offer advice and it might give the parties involved a little bad PR if then don't sort it soon. I look forward to reading your story.

Sent from my HTC Desire
[HTC One X] astrobob:
easy wifi fix

I have got the poor wifi problem but am not brave enough to take it apart so I was sitting here thinking how can I apply a permanent squeeze to the case.

:D eureka, I have a hard shell case mate case on the phone so I have put an extra thick guitar plectrum under the hard case top right corner looking from the back and it works (so far) a small coin or folded paper should work just the same.

so anybody with a hard case on give it a go. post with your success/failure.
[HTC One X] Zulake:
There you go:

http://xdaforums.com/showthread.php?t=1730239
[HTC One X] ste1164:
:( damnit a SH25 model has the problem :/ Im still looking to get a one x again but it looks like it won't be happening.
[HTC One X] edgarzin:
i was just buying this phone, but after reading the HTC ONE X forum, i gave up. It is a shame, i was mesmerized by its design.
[HTC One X] Chad_Petree:
Anyone in this forum has a phone with serial SH26?
[HTC One X] KenMoo:
I did try this with my previous phone (SH23) and it worked for a while but for some odd reasons, after a few days it seems to exacerbate the problem even more to the point more and more pressure is required to gain signal.

My current replacement phone (SH24) have poor WiFi signal but I am not ready to apply any more pressure, fearing it might aggravate the connection points. Making a trip to HTC service centre again soon and keeping my fingers crossed
[HTC One X] bigoliver:
I have read every post in this thread, no one has left any feedback on the **26 models. They seems to be a lot less faulty **25 models reported than **23 and **24 I only hope HTC changed the design before they officially announced it.

If HTC changed the design on the 18.06.2012 (the date they announced they have taken immediate steps to fix the issue at production level) . Then the first serial number with the redesign (based on the serial number guide linked in OP) would be **26i

HTC are unlikely to state when the flawed batches changed so the best advice I can offer is to get the latest serial number possible.

HTC very carefully worded their official statement not to give any clues as to the date they changed the design

Sent from my HTC Desire
[HTC One X] Iamz:
Fixed

My HOX definitely had the problem. I used to put a piece of paper between the phone and its hard case.

I fixed it today by wrapping the contact points with tiny wires I got from an old PC power supply.

So far so good. I'll post again if the problem comes back.
[HTC One X] boe323:
This issue sounds alot like what i have, and its more than just the contacts causing the wifi drop, i fixed my contacts, but when i got close to my router the wifi started dropping back and forth around every 20/30seconds. this was a one-x, sounds like the new htc range have got power management issues also.
[HTC One X] PhilipL:
Hi

It is probably just the case that there are more 23's/24's than 25's/26's, and given that the fault seems more likely to develop over time, then the earlier batches would have more reports of the problem than newer ones. Also we don't know how many they made in each month.

The circuit board and back cover with the antenna are most likely all from the same batch anyway and all the serial number tells us is when the phone was assembled, not when individual parts were made.

I suspect a quick hack has been implemented, perhaps as simple as some resin or hot melt glue around the area of the back case that has the Wi-Fi contact points to make it more resistant to compression, with a better fix following a lot later after all the existing parts are used up and the new more permanent design change has been tested and validated.

They certainly wouldn't have changed the design on the 16 June, it takes longer than that to implement a design change. What would have happened then is simply HTC introducing some extra measure to mitigate the problem while they sort it out more permanently.

Regards

Phil
[HTC One X] skygear:
I sent it in to HTC USA! Still waiting on that phone call they promised! It has been 2-3days already.
[HTC One X] sibv1970:
This is baffling to me. I have HOX on 3UK.

Had handset 2 months. Bluetooth never worked properly. WiFi always poor, but at each turn software updates were promised to improve this and battery life, so no complaint made, as I wasn't alone, and HTC are on the case.

3UK have not even bothered with the latest update, so two weeks ago I lost patience, and having read this thread I took it back to 3. Outside 28 days so off for 'repair' (good luck).

So far, so what. Join the queue. And that essentially is my point. I pay a monthly premium, for a handset which is aesthetically and theoretically genius, but due to battery and WiFi etc. issues is almost useless. And I have a memory issue which means that my System Data shows as 23GB!! The handset is flawed due to manufacturing issues, so 3 and HTC are falling over themselves to remedy this and make sure I'm not out of pocket? Wrong. I am currently back to my Desire but still paying monthly for a phone that has never worked.

Solutions? Accept it its broken? Perhaps pop a little scrap of paper in to fix it? Take it apart and faf about with it?

None of these are good, and yet nobody at 3 or HTC offers anything.

I fear we are all far too accepting and I for one will never go near either again.
[HTC One X] chaithubk:
Did you get your mobile back repaired or replaced ?

Even I had Screen flex and wifi drop problems planning to send it for service. Wonder whether HTC can fix 'em up !!!
[HTC One X] boe323:
this screen ripple issue, what does it look like, i can see hundreds of like lines ans i kind of brick shaped pattern where the touch sensors go through the glass or stuck to the glass, is this what you mean?
[HTC One X] phlashbios:
I have an HT23 model that is a little less than 2 months old, on the 3 Network in the UK and it is exhibiting the wi-fi problem and can be reproduced at will with the squeeze test.

Phoned 3's customer support this morning, got a guy from India, who while pleasant and helpful said there was nothing he could do as far as replacing the phone goes and he had received no information from HTC regarding a recognised hardware fault. I advised him that I expected a replacement phone under the Sale Of Goods Act in the UK, as the phone had a design fault from new and is clearly not of merchantable quality.

He has now opened a complaints case for me, so we will see where that goes. I have additionally written to HTC UK to see what response they make to the issue.
[HTC One X] boe323:
I have a tip for you htc onex and s owners, plug your phone into your pc/laptop, copy all content from diskdrive onto pc, format the diskdrive setting all defaults fat32 etc, copy back the contents, whether it works for everyone i dont know but my phone had an imediate noticable speed and smoothness difference.

---------- Post added at 12:23 PM ---------- Previous post was at 12:18 PM ----------

ive got so attached to my phone now, but i get replacement tommorrow, im so scared its going to be really bad, with every known bug and hardware fault possible.
[HTC One X] PhiLLiP0S:
.

Same problem here...

Wifi signal drop.

I've been using this case: Case-Mate HTC One X Tough Case

I minimize the problem with a high tech solution :laugh:, folded a post-it and put it on the left camera side of the HOX. The no more drops but the signal isn't as strong as it should...

I hope it helps some HOX users

PS: i've posted my problems to HTC Portugal, but with no luck on replacing my device...
[HTC One X] Chad_Petree:
What you say makes sense, I think their fix is just glue, resin... I don't think they will alter the design at all.

The smartest thing to do is just get the newest batch possible, poor HTC they really screwed up this amazing phone with this issue, a lot of people here is leaving to get a galaxy s iii now :(

Pretty smart from HTC to not give a date of when the production was altered, no one would want one of the first batches, and that's exactly what it's happening, we're running away from them like it's the plague
[HTC One X] Mojofilter9:
Howdy folks, I registered so that I could share this so I hope it helps!

I had the problem that this thread is based on so I took my phone back to the Carphone Warehouse with a print out of the CNET article, they look a bit confused, said nobody else has had this problem and offered to send it off for repair.

I explained that because my wife is pregnant and due to pop any time now, being without a phone for any length of time is just not an option... They called head office but still came back saying that they can't swap it outside of the 28 day period and that they can only send it off.

No deal.

Anyway I got home and remembered that I get free legal advice with my bank account so I gave them a call. Here's roughly what they said…

Because the phone is 'fundamentally flawed' they are in breach of contract and I'm within my rights to return the phone and terminate the contract if I so wish.

Within the first 28 days or not, it's up to the retailer to prove that the phone wasn't fundamentally flawed at the time of purchase - which given the manufacturer's acknowledgement of the issue they can't reasonably claim that it wasn't. If they can't I'm entitled to an exchange or a refund.

Any network data charges incurred because of the fault (i.e. the phone downloading data from the mobile network instead of wifi) are a 'tangible loss' which I should be refunded for. I should also be partially refunded for some of the monthly cost of my phone for the period that it has not been working satisfactorily

The purpose of a mobile telephone could reasonably be argued to make the owner contactable 24/7, if doesn't do that (i.e. is sent off for repair) then the phone & contract are not fit for purpose and can be terminated.

The retailer should be able to give 'reasonable assurances' that any replacement model won't be afflicted with the same problem, if they can't then they should offer a suitable alternative (i.e. a Galaxy S3).

I took the jist of that back to the shop and told them that I've no intention of claiming back network charges etc… provided that they stop messing me around. The manager then spent 40 minutes on the phone to head office and hey presto! Emerged from the back room with a shiny new SIII.

I've no idea how legally binding this advice was, but it seemed to stand up the consumer rights stuff the manager was reading from his screen & the massive phone call to head office. Plus ultimately, it did the trick.

Like I say, hope it helps!
[HTC One X] boe323:
I think HTC should cut there losses and recall batches 23/24/25/ and what ever after these, and for those who already have the faulty equipment to send back for a replacement, if they dont then they will find that no one is going to purchase these phones in fear of getting a dodgy phone, some places can keep there stocks for months and months before depleating them and ordering again, im afraid htc no longer have a flag ship phone and are going to loose thousands of pounds over this if they dont do what ive said soon, basically, if they make an official announcement so that anyone with the genuine wifi/signal fault described in this thread can return the phone to htc and get it replaced for, for there new designed standard, then i think they might just be able to get back up there and and steal the spot.
[HTC One X] bigoliver:
Loads of great information here, thanks so much for posting. Which network are you with and in which country do you live, UK?
[HTC One X] PhilipL:
Hi

Yes a contract is legally binding and it works both ways. If they don't offer you the service agreed to in the contract, you can claim for breach of contract, including claiming back additional expenses plus terminate the contract early. Something the retailers like to play down or forget, unless it suits them of course!

Regards

Phil
[HTC One X] tcoita:
Hi,

I wan't to buy a HTC one X but I don't want to have this problem with Wifi.

If I have good understand what you say, It seems that the problem is solve if the serial number begin with HT25 or SH25 ?

Is it true ? Is there other number that don't have this problem?

I have read a lot of this topic but not all the 100 pages is a lot.

Thanks for your answer
[HTC One X] Aja82:
Correct me if I'm wrong anyone but this problem is'nt "serialdependent" so far is it?

Every serial out there right now that we know of MAY have this problem?
[HTC One X] saranyan:
It does not depend on any serials. small percentage of the handsets experience this fault. HTC started using a new manufacturing technique only from this month so only th SH/HT 26 batches will have that.

The 25 batches are better as they have solved the majority of the screen flex/ripple issues in that.

In short the wifi problem may or may not be in your handset. It;s just luck
[HTC One X] boe323:
All 3 of my phones have been sh25 which i think is or was the latest batch in june(dont know for sure),i and a few others think that batches 26 and upwards could contain the fix or new design standard, if not then batch 27 should be alot more realistic in regards to the new design standard, all the htc one-x's out there at the moment under batch 26 are potential candidates.You know, the only part that doesnt need the bigger stronger contacts is the nfc, but thats the part thats got the bigger contacts from what i can tell.
[HTC One X] tcoita:
Ok I understand, thanks for your help!

I can have a HT23VW to my dealer so I'm asking me if I take it or not?

Horrible choice...

my HTC sensation has the screen broken last week but It always work and I'm asking me if I change with this ht23 or I wait since this problem is solve?
[HTC One X] boe323:
Its entirely your choice, you could get lucky only to find that a few weeks later the problem as started, or you could end up with the perfect phone, its just luck of the draw, you could send to htc if the problems shows its ugly head if you decide to take the phone.
[HTC One X] djaidyc:
second repair

I emailed HTC yesterday regarding my One X antenna problem that had arisen again after being back from the repair centre for three days, hoping to get a replacement. Today I received a reply saying at this time I can only have a second repair through HTC before being able to receive a replacement. This Means I am going to be without my phone again for at least 7 days which is very annoying as I use this phone for my d-jing job at the weekends,of which I have already lost a couple of gigs the last time it went in for repair and have no second phone. Not Happy at all :(

I just hope it is fixed for good this time.
[HTC One X] boe323:
Why the hell have they made soundhound and tunin radio undeletable? i have pro versions of these from previous htc, now if i want to use them i have to have both the standard and pro apps, absolutley ridiculous, if they were deletable a suspect they would of just been upgraded but no, they have to be locked like the rest of sh-t thats forced on you.
[HTC One X] No5k1ll:
Buy it at Amazon if you can (I don't know where you from) and you have no risk. If you get an defect HOX call Support and 24-48h you're new Smartphone is on the door. I got 3 HOX, 2 HT23 with Heat problems and now 1 SH25 with WiFi issue.... Now I am waiting for my fourth. Haha... I hope to get a perfect HOX now ;)
[HTC One X] boe323:
So far, all my phones have had heat issues, i thought this was the norm because of the processor?