yashsingh1/xdaforums huggingface dataset:
[HTC One X] Henkjoost:
Can you pm me this email adres?

Bij voorbaat dank, :)

Sent from my HOX using my keyboard.
[HTC One X] ToddeSwe:
I would like to know what value you get when using Wifi Analyzer if you stand 20 feet/5 meters away from you router without any walls in your way? :)

What is a perfect or undamaged wifi signal 20 feet/5 meter away?!

Feel free to answer anyone :)
[HTC One X] twistednl:
I would like a PM with that mail address as well. Their support system fails when I want to answer.

Thnx in advance! :)
[HTC One X] fokus:
5 meter no obtacles.

Think this is "quite brillant" ;-)
[HTC One X] ToddeSwe:
That was as I suspected :) then my latest device have problem as well. Your value can I just get if I'm a couple of cm or next to my router.

Thanks!

Skickat från min HTC One X via Tapatalk 2
[HTC One X] maxlifo:
Try swiping across to the left (I think) on Wi Fi analyser to get a more accurate readout. The speedometer style readout only goes to -40...

HTH. ;)
[HTC One X] fokus:
here you are :D

The values are ranging between -50dB and -30 dB
[HTC One X] Sebianoti:
Got my box and bag, and no pre-paid label from HTC...

I replied to my case asking why, just waiting for the reply...
[HTC One X] jonasthehobbit:
Result!!!

3 week old HTC One X purchased from Phone4U

Although it took some "debating" shall we say.

Walked into phones4u (UK phone retailer) demonstrated the issue, they said call HTC on this number they have a priority helpdesk and you will not be without a phone.

Called HTC, yes you can send your phone in for repair, it'll take 2 weeks, no we wont give you a replacement phone.

Called Phones4u, ive had a phone for 3 weeks, it's defective, i am entitled by law to a) a replacement or b) a refund. Sorry they said we cannot do anything unless HTC provide a fault code.

Called HTC, they refused to give a fault code as it's a wifi issue and all wifi issues are currently under investigation, surely if it's under investigation it's a known fault hence they should give a fault code, no?

Back to phones4u, as a retailer i have more rights with them, told them they need to replace or refund my phone, at first the store manager attempted to argue with me. Stating "putting pressure on the phone isnt a fault, it just increases the signal"! HAVE A WORD SON!!

in the end i got a replacement from them after about an hour in the store and a call (while instore) to head office.

This model (a 23 model) is perfect.
[HTC One X] Sebianoti:
Was a lot simpler with Three, i walked into the store (that was in april) and said phone was overheating, they said hmm okay, told me to wait, i waited 2 minutes and he came back with a brand new One X in a box for me lol
[HTC One X] Henkjoost:
For now...
[HTC One X] StrongOneX:
Got the same problem on my international onex, HT241W.

Called customer support. They told me that it was a known problem, but because my phone was rooted they won't repair it at all unless i fully unroot it first. I also have to pay for the repair myself if i choose to unroot and send it to them.

They weren't interested in helping me at all, they just rejected me. Poor poor customer service indeed..

Over the last couple of days I have noticed that wifi signal strength has decreased by 50-60% I think that my antenna has been disconnected.

HTCs warranty policy sucks!
[HTC One X] ToddeSwe:
I knew they should use this against us.

So until we know what HTC answer to this I'll be on stock unrooted. :( Pitty this phone is so good otherwise or else I'd changed it for something else.

Can someone who knows law check if this is right?

Skickat från min HTC One X via Tapatalk 2
[HTC One X] bigoliver:
Well done mate, you shouldn't need to go through that. I guess a lot of places still don't know about the fault and think it is just your router or setting etc.

You bought a faulty item and it is the responsibility of the retailer to put it right. Plus your phone was still within the DOA time frame, so they had to exchange it
[HTC One X] bigoliver:
Support one another

I don't think this is right and I have said before, if HTC leaves ANYONE without fixing this manufacturing fault/oversight we will all stick together even if that means a combined law suit and/or even more media press.

However I don't think HTC will dare blame this issue on an unlocked bootloader, I still have full faith in them to do the right thing and fix this oversight for all their customers.

If I was you, I would return the phone to them and refer them to this thread. I am sure they will fix this for you for free.

The rep you spoke to was probably just quoting the standard script for anyone who has an unlocked boot loader. They had a point about returning to stock though, you should defiantly do that.
[HTC One X] Henkjoost:
Got an answer from HTC, same as all... Investigating etc etc. somebody read the end of the mail?

Sent from my HOX using my keyboard.
[HTC One X] Sebianoti:
Yup but that's automatically inserted in the message,

in my email i made it very clear that any reply i get will be publicly posted.
[HTC One X] Htc_One_X:
Got this from my customer care lady, after asking if it's a recognised fault and if anything will be done long term, not just replacing mainboards and blaming unlocked bootloaders:

Dear Karl,

Good Afternoon,

HTC is committed to delivering a high quality product and great experience for all of our customers.

Unlocked boatloads are quite clearly NOT the reason for the so called WiFi connectivity issues and your overheating issues.

Replacing the handsets is a short term meassure and when we know more we'll contact you and those affected.

We investigate all reported issues and if a hardware or software change is found to improve a customer experience, it will be deployed to all applicable devices according to our standard, required processes.

We apologize for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue.

Best Regards

HTC Care Team
[HTC One X] Henkjoost:
Yes, part is Dutch, than part is English. I don't like this. It's just no support. Pfff

Sent from my HOX using my keyboard.
[HTC One X] ToddeSwe:
This I like! :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] vinfromuk:
Well, having thought I didn't have the problem, it looks like I do.

Sat in the same room as the router and getting -70dB from about two metres away. Press in the sweet spot and it jumps to -50, while my tablet is rock solid at the maximum -40 signal. Had it for two months now so I'm unlikely to get a straight swap.

I'm still certain my 3G signal has also dropped significantly, though, as it seems to jump a lot more from G to 3G to H. Battery drain isn't bad at all when on WiFi, but when I'm out and WiFi is off, it's horrendous.
[HTC One X] Rhino-2-Horny:
lol

thats all most word for word repeat of their official statement :D

“HTC is committed to delivering a high quality product and great experience for all of our customers. We investigate all reported issues and if a hardware or software change is found to improve a customer experience, it will be deployed to all applicable devices according to our standard, required processes. We apologise for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue.”

broken vinyl record time :D....bring the beat back ;)
[HTC One X] twistednl:
Just got the same, standard answer in my mail. Much better then the earlier reply but still nothing concrete yet
[HTC One X] Dcrowe:
Hi Guys,

I GOT MY PHONE BACK!!

HT23 model, had the same issues as the thread starter (great job by the way).

My phone was collected on Friday (8th June) and has been returned today (13th June)

Externally it looks like nothing has been changed, casing is the same as it was before but I have full wifi signal again which makes me very happy!! (unless of course they've rigged the display :rolleyes:)

Very quick turnaround by going direct to htc, maybe better than pestering your network operator!

Wish the rest of you all the best and I hope this doesn't turn out to be a repeat fault!!
[HTC One X] UncleJimbo:
I don't believe it. Having given up with Three I logged a call with HTC...this is the response I got...

---

Good Afternoon,

HTC is committed to delivering a high quality product and great experience for all of our customers.

We investigate all reported issues and if a hardware or software change is found to improve a customer experience, it will be deployed to all applicable devices according to our standard, required processes.

We apologize for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue.

Best Regards

HTC Care Team

---

What the hell!? ...so they're not taking it in for repair!? They make it sound like a software bug they're looking in to.

Is this response normal!? What do I need to say to get them to repair my broken phone???
[HTC One X] bigoliver:
threeUK has had my phone since the 29th of May and they only just started repairing it today at 13:17 :( members of this forum seem to be doing the repair within 15mins. Lets see how long it takes the official repair centre?
[HTC One X] rikardo1979:
sorry guys, I don't really want to spam this great thread but as it is so popular now ;) and so many of you opening your phones to get this fix done maybe some1 can help me with my issue please ? ;)

Cheers

:cool:
[HTC One X] bigoliver:
I hope you find the info you need.

I wonder what HTC might say if you call/email them and explain your situation? It was their fault that caused your actions, maybe as your a member of this popular thread they might offer to repair it? If not the least they can do is inform you of the part you need and send it to you.

Worth a try?

Oliver
[HTC One X] rikardo1979:
thanks m8 ;)

To be honest, I don't think they would offer me a free fix :) and I would say they would not tell the part info too :(

It is internal policy of every business like this, and I know this as i work in same electronics manufacture business ;)

But as you said, maybe just worth to try and send an email to HTC as you never know.

:cool:
[HTC One X] PhilipL:
Hi

Just a few things I've not seen mentioned.

First of all in testing for this problem you may be helping to create it if you started out without any issue. The problem is the lugs that press against the antenna foil are not springs. If you depress them by testing, you will push the lug down, but it will not recover completely as a spring would, this causes a higher resistance connection.

I think HTCs design flaw is the lugs, they should have been springs to keep an even pressure applied and give or take with the back cover, but this would make assembly difficult with the way the front has to be partly slipped into place as springs would catch and might miss their target completely.

Two problems with the lugs I can see, the first is the polycarbonate case is giving slightly, and the lugs don't spring up to maintain the same contact pressure.

Second, anything depressing the back of the case (phone in pocket for example) is causing the lugs to bend down slightly, and as they are not springs they will not necessarily return back when the pressure is gone, hence testing for the problem could cause it. If the phone is kept in a pocket and the case is flexing even only slightly then the lug and contact pad might be moving against each other, even a tiny microscopic movement repeated for each step the owner takes would soon wear away the gold plating on the connections causing a less than stellar connection.

As we are talking about radio frequencies in the GHz range, it doesn't take much to make the contact appear as a high resistance if the pressure for the connection isn't maintain as designed.

The fix by soldering a wire to connect the two points for those brave enough to do it could cause the Wi-Fi transmitter to burn out prematurely. Connecting the wire is lengthening the antenna causing a mismatch between the antenna and the transmitter, this can cause some of the transmitted power to be reflected back to the Wi-Fi transmitter as a standing wave, which might cause longer term problems.

I suspect repairs that are working are simply the back removed, the antenna contact pins being bent back up and given a bit of a clean with Isopropyl alcohol for good measure before reassembly. This fix could be short lived if the conditions causing it haven't been addressed.

Regards

Phil
[HTC One X] mravant:
It has now been one week without my phone and already feels like an eternity :(

Come on HTC!!!
[HTC One X] Htc_One_X:
I just quoted the consumers goods act and said I'll take it further if nothings done..... Forcefull but with the big bods its a must.
[HTC One X] jaaystott:
It's such a shame they rushed the One X. Thank's for the explanation.
[HTC One X] bigoliver:
Great post Phil, I have updated the OP with this already.

Many thanks,

Oliver
[HTC One X] jaaystott:
Glad you put this, I received the exact same reply only I was informing them of the problem to add extra firepower at the same time as telling them I had been serious inconvenienced by their actions. I suggest you request it to be took to a higher level and as a user mentioned above, use the consumer law in your favor - that is what it is there for ;)
[HTC One X] bigoliver:
Change Log 12-13.06.2012

OP Change Log

12-13.06.2012

* Memebers feedback from HTC removed (Please just read the thread, it is full of feedback) and HTC statements added.

* Updated with PillipL's excellent theory on the possible root cause of the problem, also added links to his post in relevant locations.

* Loads more media links added

* A note to media explaining that this is NOT a death grip issue, this is the exact opposite and is being referred to as the (Reverse Death Grip) and (Grip of Life)

A few quick stats:

3rd June till 13 June

in just 10 day we have hit...

Views: 58,022

Replies: 730

OP Thanks: 61

Thread rating: 5 stars (25 votes now)
[HTC One X] CarlDaz:
I also have the WiFi problem.

Serial HT23FW

Disassembled the unit today and adjusted the contacts a little bit.

My reception now works better then ever. Better or equal to my Galaxy Nexus on different access points.

Here are some close ups at the contacts and the contact plate.

db.tt/Z4Q3u48X

db.tt/5Sx7tbCY

db.tt/YY4AVuBm

db.tt/wW3HQvtd

(Not allowed to post links yet, but you probably know how to open them)

As you can see the contact plate isn't flat and it has two "deep" cavities.

The contacts aren't as fragile as I first thought. But you can see that they are not equal in hight. I adjusted them up aprox 1 mm to the same hight.

It took me about 10 - 15 min. Followed the published video.
[HTC One X] StrongOneX:
Even if my phone has an unlocked bootloader, it should still be treated as a manufacturing fault. I do not understand why HTC cancels the warranty when its rooted.. especially in this case, because the problems are obviously caused by a design flaw. Its clearly not caused by an unlocked bootloader.. I said that i had unlocked my bootloader, but not modified the phone otherwise, still no go.

I think that the only thing we have to do is to keep this thread as alive as possible and make sure to call customer service ALOT ( Free of charge in Norway :b) They also told me that they have heard of 3-4 similar cases in Norway, I would like to know the exact number of faults.

I really hope htc will realize that denying repairs because of an unlocked bootloader is not only stupid, but that its hurting sales and costumer satisfaction.

My next phone will be a Samsung galaxy s3

keep the pressure on, just don't make the media ruin htc even more :rolleyes:
[HTC One X] ryancampbell0:
Is the US version affected?

Perhaps I am being naive in asking this at all, but is the US (AT&T) variant of the One X free from this wifi connection issue? I know the processor and wireless radio are different, so I'm not sure if that has any effect. The reason why I ask is more so because I have not seen a post in this forum from an American user, although I could easily have overlooked one.

Discovering this forum was quite shocking to me! I just ordered a one-month-old AT&T One X off of eBay so I am very concerned. So please, correct me if my observation is wrong.
[HTC One X] StrongOneX:
Nice work, Just proves even further that HTC has made a big mistake. I mean, how can this solution be durable?

Also I'm a little worried about the amount of dust that has been collecting in your device. I thought it was more or less sealed
[HTC One X] zellfan8:
The spot for WiFi in international version is LTE in AT&T version. Try press it to see if you have better LTE signal. If it is better then you have the issue as well, just for LTE instead of WiFi.
[HTC One X] bigoliver:
Many thanks for this guide, I will gladly add these excellent pics for you :)

I think these pics confirm PhillipL's theory about the possible cause
[HTC One X] Goldenrooster:
Here are some close ups at the contacts and the contact plate.

db.tt/Z4Q3u48X

db.tt/5Sx7tbCY

db.tt/YY4AVuBm

db.tt/wW3HQvtd

(Not allowed to post links yet, but you probably know how to open them)

As you can see the contact plate isn't flat and it has two "deep" cavities.

The contacts aren't as fragile as I first thought. But you can see that they are not equal in hight. I adjusted them up aprox 1 mm to the same hight.

It took me about 10 - 15 min. Followed the published video.[/QUOTE]

I would so much like to see these photos. How can I open them?

Edit: Got it. Thanks :)
[HTC One X] bigoliver:
I have replied with the pics attached, I also linked to the guide on the OP :)
[HTC One X] franjiepans:
Been a loyal customer for 5 years. So disappointed by the HTC one x. Had the grey screen flicker at first. Changed the phone but problem was finally fixed by a software update.

Now this problem is even worse and I'm out of the 28 day period.

Really not sure what to do, as don't want to send of for a repair.

Is there any hope for a software fix? HTC official responses seem to imply there might be?
[HTC One X] StrongOneX:
They asked me many times if my software was up to date, and they said that a factory reset might fix it. > implying that it might be software related.

I personally think that its a hardware problem, and you should believe that too after reading this thread
[HTC One X] CarlDaz:
Thank you!

Yes I believe so too. There is a little spring effect in the contacts. Approx 0.5 mm. After that they will be deformed. If I now apply a gently pressure on the back cover to test, the signal DROPS a little bit, and returns to full when i release.
[HTC One X] bigoliver:
I'm sorry to say, but software cant reconect the antenna. HTC are just trying to down play the issue.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] bigoliver:
http://www.swedroid.se/vissa-exemplar-av-htc-one-x-har-problem-med-wi-fi-htc-undersoker-saken/

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] PhilipL:
Hi

Yes there are quite heavy indentations on that picture. Also the gold plating is going to be very thin indeed and that sort of pressure and constant flexing no matter how small can easily be displacing or wearing away the plating and allowing the base metal to reach through to the lug. If you get the base metal coming through this gives rise to another potential issue with dis-similar metals reacting, this will lead to a high resistance connection, certainly to GHz frequencies. Adding extra pressure will temporarily push through the microscopic oxidation, but of course that is also contributing to more wear on the plating and weakening the pressure applied at the same time.

It really does look like a design flaw, why HTC didn't find this issue when testing is puzzling as surely the phone will have been tested in a way to simulate constant repetitive stresses such as being in a pocket.

How do they fix it? It wouldn't be practical to solder the connections. I think they could move the antennas from being part of the polycarbonate back and instead using some flexible circuit board with the antennas etched on and lay that on the back with a more permanent press fit connection to the circuit boards. This means any movement or flexing of the back cover would have no affect to the antenna connections. This isn't going to be a quick option though.

I'm sure they chose the method they have as the backs can be assembled elsewhere and fitting the back and attaching those antennas is then all one action = cheaper. What seems to have tripped them up is the more flexible nature of the polycarbonate.

Will be interesting to see how they solve it. What certainly seems to be the case is that no phone can be guaranteed to never get the issue, the longer you have it the more likely the problem will surface. A lot depends on how you use the phone and a probably a bit of luck.

Regards

Phil
[HTC One X] YorubaDey:
Great and informative post. I'm getting my HOX tomorrow and I'm pumped.

That said, I am curious about rooted phones and people's expetations to HTC.

You all know far too well what rooting a phone means, that is a choice you take when you root it. Believe anything else and you're in denial.

Yes, this is specific issue is most likely caused by a hardware flaw. However, you can't prove that your custom ROM didn't add something to the problem or any other problem really. If you want warranty - don't root your phone. Don't come crying to HTC about you not getting your phone fixed because you chose to root your phone.

I doubt you'd take something that you've sold back, knowing that it has been messed with. I definitely would not.
[HTC One X] StrongOneX:
I agree, but surely, after all these faulty devices they must realize that the design itself is flawed. What if they didn't look at the software part of the phone at all, then they would happily replace it. Instead they are focusing on the wrong part of the phone.

Replacing all the faulty devices are going to cost a ton of money and time, but in the end, you realize that all the devices are faulty and that htc screwed up big time. HTC is the one in denial! Blaming rooting instead of realizing that some of their phones are severely flawed.
[HTC One X] stuart0001:
Well in the UK a seller is legally bound to fix issues in the 1st 6 months unless they can prove you caused the issue. After that period the onus is on you to prove you didn't cause it.

Just because they state no warranty on unlocked phones doesn't mean squat as far as the laws concerned.

Sure, if they can demonstrate unlocking is the cause if this issue then they don't have to fix it. But we know full well its got sod all to do with it so they haven't got a leg to stand on.
[HTC One X] YorubaDey:
It is indeed stupid of HTC to blame rooting. I still don't think they should accept rooted devices though.

That said, I really wonder what they're going to do about this issue. Might have to redesign the entire thing, and people will demand replacements. This is going to cost them a lot, but that's what you get for rushing. The O2x was too really bad, but at least it wasn't a hardware problem.
[HTC One X] jaaystott:
If you buy a computer that runs Windows and install Linux on it should the manufacturer of your computer tell you that you cannot have you warranty anymore because you installed software? All rooting is, is taking administration of your own device. If you install custom firmware and your Wi-Fi goes bad, but then install the stock software again and then the Wi-Fi is still the same, this quite clearly proves that the software you flashed was not the issue in the first place.

It's like changing the lases of your brand new shoes, then the soles falling off and the shop telling you because you changed the lases they can't do anything ;)
[HTC One X] StrongOneX:
I approve this post, it's EXACTLY what I tried to explain!

...

I do wonder what HTC will do next. Recall all the devices and pay back the money? They did it in the UK in the case against the rusting Lancia Betas