yashsingh1/xdaforums huggingface dataset:
[HTC One X] liberator72:
I feel so bad for you. You have done very well to bring this to the attention of us all and for that I thank you. It seems we are all onto a loosing battle at the moment and that infuriates me. I was annoyed at the initial software bugs at the launch of the phone, but gave HTC credit many times for rectifying them quicky with updates. I, along with many at the time, were led to believe this was another bug that would be solved with an update, but due to this thread and the many who have commented it became apparent that it was a defect and forced HTC to admit it, and implement a fix for it. The problem is there are still horror stories of the "repairs" not actually repairing anything, and that is not on. The fact yours wasn't even attempted to be repaired is disgusting!!

I tried to take my fight to Carphone Warehouse today using the Sale Of Goods Act and its related legislation to argue the fact that although my fault has been reported after their 28 days return/exchange policy, it was only by a few days and the day after HTC Europe released their statement about the manufacturing defect. I told them I had sought legal advice on the matter to check where I stood and their response was

"We're a massive company, don't you think we have all the top, clever lawyers who know how to get around that kind of thing"!

I have since made an official complaint and hopefully if they are true to there word when you phone and they record the calls then they will hear for themselves how their CSR's talk to thier customers, but I don't hold much hope. That in my mind was insulting though!

I feel the only real solution to this would be to recall any device that shows this issue and replace it outright. I know some members (one in particular, no names mentioned) won't agree to that as it won't meet any corperation policy or be finacialy viable or some other jargon, but the fact is this. The HOX was rushed to market. Because of that there have been software issues and hardware issues. The software issues have been addressed but they used us all as guinea pigs in the process. The hardware issues were down to poor QC or whatever, but the fact remains that a top spec, high end electroninc device should last longer than a few weeks before it is no longer fit for purpose. That's not to say recall the lot as it seems most handests are fine, but the ones with obvious problems should be straight out swapped for a new one. My personal opinion (and only my opinion) is that if it as been built with a defect, no matter how many times they repair it, that defect is there, and that is not something we should accept.

Rant over........

Edit: Posted (again because they deleted my last one) on HTC UK Facebook page and linked your video.
[HTC One X] bigoliver:
My Three UK horror story.

My Three UK horror story.

4 weeks from leaving my phone with a 3shop till it returned unfixed back to the 3 shop, as detailed below..

29th May 2012

I took my HTC One X to my local Three Store as advised by Three over the phone. This is what followed...

8th June

As I had just found out my phone was still at the three shop and I had since wrote a detailed thread about my WiFi issue I kindly asked Three to send my OP's link to the notes explaining the WiFi fault to the repair centre. ThreeUK gladly did this for me (I also called to confirm the link was added and left added even more details regarding the fault)...

26th June 2012

After making countless phones calls asking for the return of my phone I finally receive a text message saying my phone has been returned. I found this letter attached with it...

Now watch me test my WiFi, what do you think happened?

[YOUTUBE]7dft95KOZaM[/YOUTUBE]

Yes the fault is still there.

I get nowhere trying to speak with 3uk about the problem. No one will get me a new phone or have even advised me what I should do, but I don't really want to send back to 3UK for another 4 weeks to find out they did nothing again!

To be continued....

<UPDATE> 28.06.2012

I resolved this issue with three today, it took a while but I am very pleased with the outcome. They have agreed to replace my phone with a different model and as a gesture of good will refund me my line rental whilst my phone was in repair.

Thank you Three, this is a huge weight off my shoulders and has made a big step towards restoring my faith in your brand.
[HTC One X] ToddeSwe:
Will post on Swedish 3 page

ToddeSwe sent this from his SH24xx One X
[HTC One X] boe323:
When the red and green light flash does that mean over heating or hardware fault, i just played that wave racing thing, i purchased the full game and played for half hour, now the phone burns your fingers(kind of) on the screen, and red and green light flash,

---------- Post added at 08:46 PM ---------- Previous post was at 08:45 PM ----------

This is my new replacement phone thats doing this.

Who pays the delivery charges when its a replacement from vodafone?, my next will be number 5,and i think it £6.00, now thats getting pricey.
[HTC One X] Mojofilter9:
Presuming the legal advice that I had was right (I assume your wife will probably know better than me), if they don't play play ball you're 100% within your rights to leave the phone & a letter explaining what you're doing & why on the counter, cancel your direct debit & buy a new phone from elsewhere.

Even if it's not, what are they going to do about it? Take you to court over £30 a month and publicise how badly they treat their customers? Can't see it myself.

I wonder if the reason that I got better results than a few other people at the Carphone Warehouse was because I was more than willing to do this & the manager could tell that I wasn't bluffing?
[HTC One X] liberator72:
No your advice was right as I checked before I went in myself today. Had to call my solicitor anyway about other matters and he clarified it and even sent me an email outlining it. I produced said email in store and the store manager called Head Office. Didn't get far though so I went home and called to try and escalate it further saying I could forward the email from my solicitor stating my rights if they wanted me to and it was the reason I was sticking to my guns. That's when I got the response

"We're a massive company, don't you think we have all the top, clever lawyers who know how to get around all that kind of thing"!

Highly offensive in the least, not just to me but to my solicitor! I mean, he is just my local solicitor that I have used for 25 years now, but how was she to know he wasn't a top high class solicitor who specialises in consumer law!!! I've called Orange UK to tell them of my intentions and that if I do not get a replacement I will be terminating my contract because of CPW's faliure to comply to what I was legally advised, and they seemed ok with it. I would rather not have to go through the hassle of starting a new contract if I don't have to. I have filed an official complaint now and will see where it goes and if I get nowhere with that by the weekend I will be returning my handset and cancelling my contract.
[HTC One X] henchturk:
I'm having the same problem as well with my wifi, don't have the resources to fight it with solicitors etc. and it doesn't look like it'll be fixed by sending it in (t-mobile). Any advice?
[HTC One X] mravant:
Contact HTC directly.
[HTC One X] gloscherrybomb:
My story...

So last week I sent off my phone to HTC (uk) to be repaired, and today I received the phone back.

It is exactly the same. The case is the same, the WiFi is the same, I can see no difference whatsoever.

I phoned them back up and said that I wasn't happy as I had taken an afternoon of work for collection. They hadn't fixed the problem, and included no information relating to the work they had done.

He put me on hold, and after a few minutes said that his supervisor had told him that there was currently no fix for the WiFi issue and he would phone me when he has an update. I asked why I had been sent my 'repaired' phone back and asked why there wasn't a fix when HTC have stated they are fully aware of the issue. He refused to let me speak to his supervisor. I'm now stuck with a broken phone, have wasted an afternoon of company holiday allowance, and have no idea when it will be fixed. He of course laughed at the suggestion of a replacement or compensation.

I have loved my HTC phones, and love my one x, but this customer service is simply unacceptable.

I sent a tip in to engadget. Hopefully they will bring some attention to it.
[HTC One X] mravant:
So it looks like HTC are telling the media something and customers something else....
[HTC One X] BarryH_GEG:
This shouldn't come as a shock. Here's exactly what HTC said eight business days ago...

"After investigating isolated reports of WiFi connectivity issues in the HTC One X,

we have identified a fix

that strengthens the area of the phone around the WiFi antennae connection points. While many customers have not experienced any problems with signal strength,

we have taken immediate steps to implement a solution in our production process

to prevent this issue from happening in the future. HTC is committed to making sure every customer has a great experience and we apologize for any inconvenience this issue may have caused while we conducted a thorough investigation."

Here's how I read what they said. "Identified a fix" means they've developed some sort of field-based modification to be applied to phones already in customer’s hands. I'm sure it needs to be tested, whatever's being introduced needs to be manufactured, and it has to be shipped to HTC repair centers worldwide along with instructions for the techs. There's an old adage, "nine women can't have a baby in a month." What gloscherrybomb was told makes perfect sense considering how little time has elapsed since the original announcement. I know it's not what people want to hear but sending in a phone for repair until HTC has confirmed the necessary support mechanisms are in place isn't going to get it fixed any faster.

"Immediate steps" for phones being produced makes sense because it's a lot easier to make a one-time change in production than it is to ramp up dozens of repair facilities worldwide to work on phones already produced.

Back to our regularly scheduled rant... ;)
[HTC One X] boe323:
Based on the amount of phones ive had so far i have some averages, 2in4 phones have the wifi fault, 1in4phones have the yellowspot on the screen,2in4phones have overheating problems, all phones have software issues.
[HTC One X] Rhino-2-Horny:
still puzzled as to why watch dog hasnt said anything since they investigated them last year??

they have had a lot of people writing to them..
[HTC One X] BarryH_GEG:
Rather than me commenting (again), if any of you work in larger companies with research departments ask them how statistically relevant such a small sample size as represented by XDA is. Also ask the same question about such a regionally-biased (UK) sample set for a product that's sold in the millions worldwide.
[HTC One X] boe323:
Im just hoping that now ive been through the worse of the faults for the htc oneX ill get a good one.

---------- Post added at 10:45 PM ---------- Previous post was at 10:35 PM ----------

These phones are £500 disposable, what happens when the battery gives in, its a crazy design, i really didnt expect them to seal the units at that price, im glad im not paying.
[HTC One X] BarryH_GEG:
Because "watch dogs" don't attack large publically held companies based on hearsay. HTC's acknowledged the problem and

claims

it's "isolated." In order not to be sued for liable, the watch dog would have to have more than a couple of dozen letters, especially if they were attributable to an orchestrated campaign emanating from a single source (XDA), proving that HTC's claims that the problem(s) are “isolated” are patently false. Besides, where's the foul? HTC's admitted the problem and agreed to fix it and prevent it from occurring on devices built going forward. What more do you expect a watch dog type entity to do? Punish them?
[HTC One X] henchturk:
Hmm so no point sending off to htc either... Also that yellow spot thing on the screen I thought was only me. Wow. I have no words.

edit: how about posting it to reddit for some publicity? Pretty much a huge community over there...
[HTC One X] mravant:
Not wanting to get into a debate on this but I fear that there must be a hell of a lot more handsets with this fault but just the owners not realising it.

I was with a friend at the weekend who has the same phone, we both sat in the same location and compared wifi signal strength, mine that has just been replaced by HTC was perfect and full signal, his a HT23 one dot, got him to squeeze the top and hey presto full signal.

I just beleive that there are lots of One x's with the fault and people that just don't realise.
[HTC One X] gloscherrybomb:
Just think how many more naive people don't realise its a hardware problem and presume the signal just isn't very good...

I think xda is the best place to discover real issues!
[HTC One X] liberator72:
Exactly this. Most devices sold, I believe, will be to the casual user. The casual user will hook up to their WiFi at home and think, well that's not quite as good as my old (insert Desire, SGSII etc.) and be done with it. The rest works so all is good. We notice it because we are active forum users who visit sites like this near enough everyday. I'm not trying to say every single device is going to develop this fault at all. For the most part it may well be 1 in every 100, it could even be less than that. But to say it's isolated to just a handful or a couple dozen is just naive. The fact still remains that because this is a manufacturing defect the ones affected should be replaced and not repaired. It's becoming more and more obvious that the repairs are not working, so if the problem is indeed as isolated as is claimed they should have no problem recalling the couple dozen affected devices and giving out a couple dozen new ones :rolleyes:
[HTC One X] BarryH_GEG:
Using that logic though kind of minimizes your argument. For example, compare two other recent widespread issues - 1) Wi-Fi-gate on the Sensation, and 2) the faulty GPS on the Asus Prime. In both those cases the issues were discovered simultaneously across a broad range of sources. The Sensation issue was actually discovered by a Swedish media outlet in testing. Other than what's been fed to the online media via this thread, there have been no other reports of the Wi-Fi issue from anyone not knowing of this thread experiencing them. And even a device with "perfect" Wi-Fi is going to have Wi-Fi threads based on routers, bad hardware, etc. For example, the i9100 hated D-Link routers which resulted in poor range and battery drain.

I'm not minimizing the problem; it shouldn't have existed in the first place. But claims of the problem being widespread and catastrophic haven't (yet) been proven.
[HTC One X] gloscherrybomb:
I disagree completely. And I'm sure the problem will become even clearer over time, if people accidentally squeeze too hard or drop their phone.

As an aside, not only has it been returned with just as bad if not worse WiFi, but I get no 3g whatsoever.
[HTC One X] BarryH_GEG:
You could be right. Why do you think only 92 people voted in the "Wi-Fi defect" poll that was started and that only 46 of them had "the problem" if it is indeed as widespread as some believe?

I've dropped my March-build HT23 at least six times in airports and on airplanes and it works the same today as when I first got it. My personal experience certainly doesn't prove anything but I don't think the phone's a ticking time bomb either. Only time will tell. ;)
[HTC One X] BarryH_GEG:
You're quite articulate, have a calm but firm writing style, and are great at documenting your experiences. Since Simon Harding, Head of 3 Operations, provides his name on customer form letters, why don't you send him a registered post summarizing what you've said here? While 3 aren’t responsible for manufacturer’s h/w defects, they've clearly treated you improperly and I'd like to think Simon would be aghast. I'd bet reaching out to him directly, even if he delegates the follow-up, will get you further then where you are now.
[HTC One X] bigoliver:
I like that idea, I probably will tonight. Think I'll include my One X too, it's no use to me.

Sent from my HTC Desire (still)
[HTC One X] dharam.kapadia:
I am from India Mumbai.. I have a serious problem with the WiFi network and I have wasted a lot of time with these dumb HTC rep and its pointless. I am scared to give my phone to them coz my friend gave his phone thrice and same problem and in the end he had to sell the phone and got s3...

I am fed up with the WiFi issue as well...

Where r u from if your from Mumbai let's go together and give them a.stick

Regards

Dharam
[HTC One X] bigoliver:
Sorry to hear you suffer this issue too, it is clearly really difficult to get anything done. I live in the UK so can't join you, but maybe someone reading based near you will get in touch.

Sent from my HTC Desire
[HTC One X] Fuseless:
My email to expansys France:

"

Chers Messieux,

J’ai l’intention d’acheter le HTC One X, mais d’apres les dernieres nouvelles, quelques modeles ont des problemes wifi qui ont ete admis par HTC (source: http://xdaforums.com/showthread.php?t=1688538).

Je voudrais en savoir si on peut etre rassures que les modeles disponibles chez vous n’ont pas ce probleme??!?!?

Sinon, attendez vous une nouvelle version de HTC One X dans le future proche?

Merci d’avance.

"

Their feedback:

"

Bonjour,

Nous ne disposons pas de ces informations, le taux de retour pour ces modèles est peu important aussi, aucune « alerte » n’est en cours.

Nous restons à votre disposition pour toutes informations complémentaires.

Merci d’avoir choisi eXpansys !

Cordialement,

Le Service Client d’eXpansys France

HTC & Parrot Partner

"

In plain english expansys do not have info about this problem and have little returns on these models.

eventhough an HTC employee aknowledged the error here, it's not doing any good as long as the market, even HTC support it seems (the result with bigolivier confirms that the people who performed the support have no clue), are not officially made aware.

I haven't bought this phone yet, and decided today thet I won't be getting it, at least not the current batch. This seems more widespread than reported, and I believe more bad phones will appear as the phones are used.
[HTC One X] tmaniac:
Well, i fixed the issue myself by bending the pins but alass, after 2 - 3 weeks the issue is back.

Tried chatting with HTC support today but the *******(insert bad words)**** support-female-person kept banging on the fact that i have my device HTCdev unlocked and thus have NO WARRANTY!

i told her i, as a consumer, have the right to get a free repair since this is a fabrication error.

She told me that becouse of the changed software i have no warranty rights whatsoever.

This went back and forth until i was totally fed up with HTC and closed the connection.

First and foremost i will not accept that i have to do without my device for 2 weeks. That is just plain unacceptable.

Second i do not want to risk getting a repair bill becouse of HTC's BAD support mentality.

Third, i think i'm just gonna order a new case on ebay for about 40 bucks. Solder the contact points an swap the device to the new casing.

(wanted to change my grey device to white anyway :silly:)

This is definately the last HTC device i EVER buy.
[HTC One X] avon76:
http://www.most.bg/

They'r official for Bulgaria and my phone was first for that fix :)
[HTC One X] bigoliver:
Great video, getting added to first post.

Cheers
[HTC One X] bigoliver:
**Change log 06.06.2012**

Change log

06.06.2012

* A 5th YouTube video added (the 5th video in the list) <<HERE>>

* Self repair guide 7 added, this one has some great quality close ups <<HERE>>

* More feedback from HTC and repair centres added (we have had our first report of a repair centre successfully fixing the issue) <<HERE>>

* First post tidied up a little

* A HTC rep has joined the thread, see their post <<HERE>>
[HTC One X] YabeMadu:
Are we seeing any improvement?

I think we can safely say xx24/24 are defected, but are xx25 any better? Seems most of the complaints are from older batch users.

It'd be very helpful if some recent owners share their experience.
[HTC One X] bigoliver:
Agreed.

I don't know if the problem has been fixed in new batches (I doubt it, as HTC's Taiwan engineers are having trouble replicating the problem. See HERE) Or, if the problem just hasn't reared its ugly head in the new batches yet.
[HTC One X] YabeMadu:
I'm pretty sure the HTC engineers can reproduce the problem and they are well aware of it. They are probably trying to downplay the situation. Because most people having this problem are assuming it is either a software problem or a wifi signal/ router problem and not that is indeed a HW problem.

If HTC comes out and say that it is a HW problem then they'll have another antennagate.

I just hope they fixed this problem in the new batches. But the more I read about HOX the more problems I find. Screen crack/creek, etc. and I just dont want to go through the trouble of sending back to a global service center (as they dont handle HOX in Japan because its not released here), and I'm not brave enough to open a $500 piece of HW.
[HTC One X] wph:
Do you have any idea what they did to fix it? Is there any description on the repair form or did you recieve any other information on what they repaired?
[HTC One X] HertogJanNL:
Sent a PM :) Thanks for listening in any case! Here's a copy of my PM for the rest of ya:

Will have to get a micro SIM adapter today so that I can use my HTC Desire for a while and send my HOX in for repair, after contacting customer support ofc ;)
[HTC One X] dave_heath:
One X sn:HT24 O2-UK

Hey guys, thanks for the useful thread.

I wondered if I had a software/firmware update issue because it had been working fine when I got it.

I have a s/n HT24 from O2-UK and have now contacted HTC about getting it replaced/fixed.

Will keep you posted.

Dave

EDIT: How annoying, I can't seem to send PM to Jeff the HTC guy. I think this is because I am a "fewer than 10 post n00b" is there any way of getting in touch with him?
[HTC One X] bigoliver:
Thanks for your post Dave,

I guess this thread confirmed your problem as hardware then?

Please keep us posted with how you get on
[HTC One X] mravant:
Just pop into an O2 shop and they will give you the micro sim adapter for nothing.

That's exactly what I had to do yesterday as my phone was being collected for repair today :)
[HTC One X] dreamminder:
Get Htc one x version number

Guys,

How to get the hox hardware version number. In my phone it is not under settings-about
[HTC One X] h00py:
Its the first part of your serial number in the phone identity section of about phone.
[HTC One X] distortedloop:
Please use the first five digits of your serial number. That breaks it down to the specific date the phone was made.
[HTC One X] cdbwhoop:
Hey Jeff,

What is HTC's policy with phones affected with this wifi issue, are they being repaired or replaced?

cheers.
[HTC One X] flanobrian:
HTC have gone a little quiet since the other day?? Anyway, my phone provider are kindly going to replace the phone with an S3 (It's a business account though). I can't risk the H25 serials number being faulty either, so the S3 was the only comparable phone.

Good luck with all your efforts. I hope you all get your HOXs fixed or replaced in a timely manner