yashsingh1/xdaforums huggingface dataset:
[HTC One X] atrako1973:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

It's standard email ,print it ,signed it put your phone in it , and send it to them ,if they call you again about proof of purchase, just say I'm in contract for 2 years with this or that network ,and say the original network of the phone emi ,relax be nice on the phone ,say how much you love your phone and HTC,they will go out of their way to fix your phone.

All the best mate
[HTC One X] fitzy73:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

I have a business contract with Vodafone and they refuse to do this.
[HTC One X] shadwell_lad:
Thanks for the advice! The phone is actually SIM free but I get the sentiment and will make them feel good and tell them a story on the phone should it be required. Hopefully I don't need to .......
[HTC One X] Ex Inferis:
Man.. you ARE the man ^^

I will try. is the best solution I've read

(my wifi gave problem after a fall the device in the floor) :(
[HTC One X] kokusho:
Thanks everyone for all the information !

My bluetooth was basically dead (could listen to music with the phone in my pocket) and my wifi very poor for a few month now. But today I found the courage to crack open my device and fix it myself following all your advices.

It now works like a charm with solid wireless connections. My One X is now perfect once again :)

Thanks again for all the investigation and tutorial.
[HTC One X] Ex Inferis:
hi. I'm happy for you.

but tell me. What method did you use??

"narkor" Solution?

Solder?

I'll need to do this in mine: (

and used some simple tool to open the device?
[HTC One X] kokusho:
Well to open the device I push the bottom with my thumb until the first clip goes off. Then used a little metal slide to keep it open. But the harder part is that the motherboard is glued so the first time you open it you have to apply a strong and constant force until the glue crack.

After that it's easy to re-open it.

Then I tried to solder a wire like in the OP video but my wire was too stiff and couldn't managed to do it so I just solder little balls of tin to enhance the contact between the two parts. I don't know if it won't wear off again in the futur but if it does I'll just do it again.

Oh and, don't do the same mistake as me, before opening it, put some adesive ruban on the power and volume button to keep those in place once it's open. Those are a pain to put back in place once they fall.
[HTC One X] Ex Inferis:
thank you! I will do the best possible. :fingers-crossed:

pray for me :victory:
[HTC One X] alray:
Try to bend the pins before soldering on the antenna!

I fixed my HOX wifi antenna in June 2012 and it still working fine after 8 months. No need for me to solder anything or to install metal foil Inside. if you care about waranty, you just need to gently bend the pins of the board that make contacts to the antenna. I used a needle to gently bend up the 2 pins.
[HTC One X] dafnoula:
sos help me

i broke the pin ... no signal anymore , what have i had to do to fix it ?
[HTC One X] Rusty!:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

You're going to have to solder something where the pin used to be.
[HTC One X] Ex Inferis:
Success! got it

Hello friends!

I fixed my WiFi :)

Using the solution of Narkor (a variation rs)

and following these two videos to open and close the device.

HTC one X Disassembly

(just first 3 minutes)

http://www.youtube.com/watch?v=r-vdrbiBePA

HTC ONE X assembly

(just last Minute)

http://youtu.be/FxbjQbi1tAY?t=9m45s

Also using the tip of Kokusho

to fix the volume and power buttons with duct tape :highfive:

here are some photos.

thank you all!!

PS:

I was out of double-sided tape.

I own a roll with insulating tape: P
[HTC One X] bigoliver:
Great guide mate,

This thread is just over 8 months old and it still gets loads of hits thanks to the members of this forum we have so much useful information, people will find your guide and it will help many who may be unable or just don't want to get a warranty repair. BigThanks for sharing.

I have added you to the other 20 guides in the OP, all with different techniques and ideas.

I have also added narkor's guide, which I think you said helped you with repairing your phone?

Here are the latest 2 guides and techniques from OP for anyone else who's brave enough...

Guide 20 - Guide 21 (I would like to make these excellent guides more prominent in the OP but there is already so much information its hard to, sorry)

*To others wanting to try self repair, always read the whole OP before deciding if or how to repair your phone and don't blame anyone, other than yourself if things go wrong. Personaly I think your all a little crazy to consider it lol
[HTC One X] xavier2k3:
So I got my number 6th HOX today which is back to HT24 model after having lots of SH24's. It's supposed to be a brand new refurbished device via Orange warranty replacement but out the box this has the same wifi atennae problem. I think I will look at bending the pins because I can't be bothered to keep replacing the handset, now.

How did you do this exactly? Bend them in which way?
[HTC One X] Rusty!:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Instead of just getting replacements, get HTC to do a proper repair on it, bending the pins is a short term fix.
[HTC One X] =dave=:
hey,

I just got my HOX today and so far I am very happy with it!

Regarding this issue I read on the first post of this thread, that it should be fixed in devices after June 2012.

So I tried to identify when my hox was built through its serial number, but I can't decode it correctly since it has a slightly different format.

The sn is: SH2ACW103061

Does anybody know when it was built?

Thank you in advance!
[HTC One X] xavier2k3:
How long does the repair take? I'm use my phone for business purposes all day every day and don't have a spare phone that can take a micro SIM.

There should be a number after the first two in the serial number I believe?
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Great advice, so true. How long can anyone expect the pins to stay in place after they've already been bent one way then bent back again.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

You could get a micro sim adapter, they are very cheap or even free and available in all good phone shops.

I really think you should get a warranty repair if possible, its more likely to be a reliable lasting fix. But if you do decide to go it alone, please read all the guides first loads of useful info in them :)
[HTC One X] =dave=:
the guide says so, but my SN is like I posted :eek:
[HTC One X] Rusty!:
Repair is pretty quick, should be no more than a week.

As for the micro SIM "problem", you have two options; a cheap adaptor, or just position the SIM carefully and it will still work fine. The pressure from the pins will keep it in place.
[HTC One X] Ex Inferis:
:victory:

I appreciate that!

good luck to all who try too :)

thanks :highfive:

PS:

and really, the glue is very strong!

I was losing my patience at this point:
[HTC One X] Autinhyeu:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

My phone show wifi "error", bluetooth (cant turn on) and gps not work, can i use this method to fix it?

I was also flash more rom, kernel (with modules), ... But still have problem with wifi (show error message when try turn on it), bluetooth & gps.

Many thanks for read this :)
[HTC One X] Azsas:
fix without open the fon

my solution are very simple..

Put a coin in cover , this will generate pressure to connect antena..

http://www.youtube.com/watch?v=OsUs2IVEU-c
[HTC One X] Rusty!:
That's not a solution, you're just bending the pins even more now, the fault will return.
[HTC One X] FBlack:
Big Thanks!

This thread was so good and complete that not only show me the issue that i was barely aware to have, but also gave me the information to fix it, now with just two little piece of alluminium paper i can use my wi-fi even in the garage. Big thanks to everyone who have contributed to it! :victory:
[HTC One X] Ex Inferis:
really.

this is not a solution.

exactly :good:

---------- Post added at 05:20 PM ---------- Previous post was at 05:03 PM ----------

then show us the results! :fingers-crossed:

good luck! :highfive:
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Great as a temporary repair, until you get chance to have phone repaired properly, nothing more I'm afraid.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

We aim to please :)
[HTC One X] mongodroid:
Solding is the solution....not so hard and it made a big differance. Though HTC should be sorry for the poor solution, bad engeneering. :(
[HTC One X] dissenterr:
Today I got email from HTC

Repair Description

Repair of your device requires a $20 handling fee as it has been identified as an global device carrying an international service policy. Please refer to the warranty card received at time of purchase and repair terms and conditions for additional clarification.

Once payment is received, we will proceed with the diagnosis of the device for any non-warranty damage and will contact you in the event that any damage is found. Otherwise, your device will be repaired and shipped back to you once repair has completed.

Costumer Service explain me this is my fault because I didn't read Warranty Policy and know I must pay for broken device. I ask them to send it back and I'll gonna tray fix it by my self. Never again HTC devices, feel very bed after talking to representative. I already paid $20 for shipping cant effort more.
[HTC One X] xavier2k3:
I was going to go down this route before discovering today when trying to use the camera that the focus does not work. Neither the auto focus or when you press your finger on the screen to manually focus. So I can literally only photograph things immediately in front of the phone. The motor makes the sound as if it is but just doesn't do anything. Had a look here on XDA and a few other people reported a similar issue. All I've done is OTA update to JB and put ARHD on it. On to number 7 I guess!
[HTC One X] Rusty!:
Or send it to be repaired, along with the wi-fi problem. #7 will have it anyway, so you're just prolonging the inevitable.
[HTC One X] shadwell_lad:
I sent the phone in with no receipt and a re-locked bootloader last Thursday.

Got the phone back on Monday with the WiFi completely fixed. No questions asked at all.

Very very pleased with HTC warranty service. Thought I should let people know given the number of bad stories on here.
[HTC One X] xavier2k3:
Great success. #7 is a SH23 but does not have the Wi-Fi issue and the camera is completely working. If the Wi-Fi goes in this one I'll send it in for repair, but so far so good. The screen seems a fair bit different too and a lot clearer!
[HTC One X] hudfer:
That's work!

Thank's, thank's and thank's! I'm saved my phone and correct the wifi signal with this tutorial. Is very easy to execute (if you have a minimum experience with eletronic maintenance).

Regards!
[HTC One X] gkm8123:
AW: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

This people why said lies about the hox? I dont understand why? Probably they taken money for trolling...

Gesendet von meinem HTC One X mit Tapatalk 2
[HTC One X] Foukos:
Arggggg....

My phones WiFi connection was good until i had my screen replaced for yellow spots!

After the repair i faced the dreaded WiFi signal Loss.

Back to repair where they replaced the motherboard.

WiFi was working ok up to a few days where i started again facing WiFi problems.

Phone re-locked again and send back for repair with a nice letter explaining the problem

and asking for a permanent fix since this is an acknowledged problem.

I can only hope for now!
[HTC One X] anksh:
increased trouble!!

I came to know that my phone is having this problem and its imported from another country so its not under warranty. thus i decided to fix it by myself.

I succeeded in opening the back cover but soldering part was very difficult.

After soldering, the back cover wasnt getting closed bcoz there was no enough space to close it. small part of soldering was coming between.(hope u understood..!). So i removed soldering and tried again n again(may be 10 to 15 times! :P) and

bcoz of this the small pin got broken from the board [THE PIN WHICH IS BROKEN IS SHOWN WITH RED MARK IN THE PICs] Bcoz of that there was no point where i can connect the wire and finally somehow i connected it to slight visible contact and succeeded in closing the back cover. but the problem increased like anything. now wifi doesnt work even phone is just 10 feet away from router.! :crying:

guide provided here is really very nice but there wasnt mentioned that soldering should be as thin as possible so that cover can be closed back. And i ended up in big problem..

So according to my experience, if u hav warranty dont try to fix this by urself bcoz parts are very tiny that u cannot solder them easily and may be u will end up worsening the problem like me.

can some1 tell me what should i do now? is there any another pin where i can connect the wire and my wifi may work?? plz help..
[HTC One X] 3lMghraby:
another fix

I put foil piece under the antenna so it stays touching the back body and that fixed my problem

https://www.dropbox.com/s/lspe7u40xqtca3f/20130310_021523.jpg
[HTC One X] Dave©:
Wifi problem fixed

Hi Guys,

thanks, I fixed my poor wifi problem by soldering a piece of wire as shown on page 1. I also tightened all the small hex screws on the motherboard. I also put a piece of tape over my solder joints in case anything shorts. No damage to case. Easy procedure if you know how to solder. Use very light wire which will not put pressure on PCB contact.

Thanks again :good:

Dave©
[HTC One X] DeeZZ_NuuZZ:
i sent 2 weeks ago on friday my phone in because of the wifi issue and battery was VERY bad ...my phone is from may...the german service partner from HTC called arvato changed my battery....wifi which wasnt fixed :( but now i 20 minutes ago i openend it and put in a lil piece of alu between the contacts there....and yes now wifi has his full potential :D and yes there at arvato they also changed my complete display lcd and the touch because some months ago...i think it was last year november i dropped the phone and the glas was broken...so from a friend the insurance repaired it but 2 times i had to sent it back because of one time was the middle of the screen unusable and second time something with buttons i think...so without asking arvato changed the complete display to original i'm now so happy :) HTC has still great support :) and yes now more happy because of better working wifi ....

another question now is...i opened the phone so that i didn't brake something or so...do you think if i have to send it again to repair they would see that i opened it? or wouldn't they see it...because some of my friends with same phone and wifi problem did the same but they didn't saw that...because i broke nothing...therefore warranty is not void in that case :D
[HTC One X] Isidrology:
Does anyone in Australia have this problem too?

I have been asked to send my phone back to Vodafone for inspection.... I'm not tempted to do this as this takes approximately two weeks for them to go, oh there is nothing wrong with your phone. And you spending ages to explain to them a problem which apparently does not exist.

I thought the antenna problem was just WiFi and tried to place a piece of paper between the phone and the case, that boosts the signal from one bar to full. Today I thought I'll remove it as it makes my phone look like a hunch back. After I removed it, my Bluetooth signal when to crap to worse...

I want a situation where I walk into a store get a replacement phone on the spot and not waste any time....
[HTC One X] DeeZZ_NuuZZ:
instead of paper you should put in a piece of alu it were better....for me it's perfectly working :)
[HTC One X] jackle00:
Glad to say that my wifi issue is fixed after sending in for repair to htc.
[HTC One X] mautz001:
THX :) tried, it works a bit better now. But (I hope) at least no complete connection loose any longer ;)
[HTC One X] noname0:
htc Israel

Hi

I'm new in this site but not new to the issues of HOX.

I purchased my HOX in France and I living in Israel. I contact the HTC support and ask if they have a repairing center in Israel and they have, a company called "touch group " but the process of using the repairing center will cost me around 40 euro, although I have international warranty.

they say that it's a cost of shipping parts from another country to Israel.

Can somebody tell me if it's the same conditions in another countries, I mean buying it in one country and using the repairing center in another country and paying for the service?

thanks
[HTC One X] yilmaz101:
That sounds odd. I have a hox purchased from germany. My screen went bad about 6 months ago and I sent it to the service center in Istanbul (a company called KVK) and had it replaced for free. Paid nothing at all, including shipping, all was covered under warranty. I'd get in touch with HTC and ask them about conditions of the international warranty. Here in Turkey all eu purchased HTC are covered under the same warranty as units sold locally, the sole exception being device exchanges. They wont exchange them, but repairs are the same....
[HTC One X] noname0:
I argue with HTC support about it , but they dodging the issue with stupid excuses that the parts in Israel and Europe are not the same and that the repairing services is different in each country.

I don't know if I have any choice in this matter, because I think this is the arrangement between HTC and this "touch group" company.

did anybody else have experience these kind of conditions ?

I talked today with of the HTC representative and he respond to complaints in this forum as something small and not really an issue compare to all the users with HOX in Europe.

something else that he mentioned ,they had a problem only in Greece with there repairing center that was not good and professional enough, so they close it or changed the service company, so any complaints of the user is because of the Greek repairing center.
[HTC One X] danielr410:
Hello.

Does someone know where is the wifi and gsm antenna on the HTC from AT&T?

Thanks.
[HTC One X] harlz:
I performed the squeeze test to find that my phone did have the hardware WiFi connection issue. I pulled my phone apart to find the gold pins that are part of the antenna were comptessed, they weren't in contact anymore.

I started to bend the top pin back up and snapped it off. I thought id messed up but some solder on the pins and antenna fixed the issue completely. I've had the phone for a year and this is the best WiFi performance iv ever had.

BTW you don't have to solder a wire to the pins and antenna it doesn't seem necessary.
[HTC One X] abo_mara7:
Unfortunaltely, my phone is now have the fault after verifying that by the squeeze test. Trying to fix it individually.
[HTC One X] AlexTheMatrix:
I've been using this phone for nearly a year now and always thought that the WiFi in my room was just weak!

I'm with T-Mobile UK and I'm not sure if I should try and get them to repair the issue, or use HTC's warranty. If I went with T-Mob's repair service would they supply a replacement phone while it's being repaired?
[HTC One X] seajamiet:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

How many people got through with htc warranty repair with relocked bootloader in the uk with this problem? Im debating whether its worth sending it in
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Its hard to put a figure on it, your best reading through this thread and and gauging it from feed back left. I know it maybe time consuming but at least you find plenty of feed back.
[HTC One X] seajamiet:
Thanks for the reply. I dont think ive known a more dedicated person to this thread than you. Your on a GSIII and your still here supporting us HTC guys. after what, nearly a year now, so thank you this thread has saved so many one x's probably over the year.

Ive had a good read through for some weeks now it just seems difficult to know about the situation today as some of these posts are from like july last year so its hard for me to call their experiences reliable.

I was looking at the fix it yourself option but i just hate scratches and i would be especially annoyed if i broke the thing. I think i have the skill to do it but its just risky, id rather have broken wifi rather than a cracked screen or broken speaker!

If im honest its pointless trying to get more information from people who are in my situation and have sent their phone in recently because most of the people posting here will be the people with the bad experiences. People with good experiences will just keep their mouths shut and keyboards off.

I will send it in and let you know what happens to keep this thread updated!

UPDATE: Have begun talking to HTC, just going through their, are you sure its hardware? Diagnosis checks that i apparently have to do.

UPDATE 2: Thanks for that bigoliver. Will definitely give them a few choice words should they try and charge me.

UPDATE 3: UPS picking up device on monday. Told HTC i refuse to be liable for any damage that may possibly be caused by their engineers. Had a look at the HTC official repair guide and when i did the squeeze test today i found out i have the ripple on the side of the screen. Seems to be very minor unlike some youtube videos which are more dramatic so i will leave it if HTC dont spot it when they get it because ive never noticed it before.

UPDATE 4: My phone is probably in a UPS van right now on the M5 so i might have some news to share tommorow when they get the device.

UPDATE 5: Phone delivered to HTC this morning. Just now its gone back to "Awaiting Device" and according to one of the support guys it means the phone is fixed! Offers some hope but no concrete evidence yet so it wont be long till another update.

UPDATE 6: Phone will be home after i collect it today. Was covered after all and will do a new post to let you know final thoughts on the fix once i collect it from the depot.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

I still remember the upset that I whent through with this fault, back then nobody even admitted there was a fault. Fortunately for me this thread grew so much that 3uk finally had to admit the fault and I finally got a replacement. (as they was still no official fix at the time I opted for the s3)

I hear that WiFi on the One X is excellent after the fix, in fact one of the best WiFi signals on any phone, so that is something to look forward to.

Out of all the people who had a RElocked bootloader most seem to have had no problems going through HTC. Out of the people who did have problems, but, argued their case with HTC and refused to give up eventually managed to get a warranty repair. Just be prepared to fight it if need be. Hopefully HTC will not give you any hassle.

At the end of the day, HTC made a mistake with the antenna design, it happens, but they should fix their mistake regardless of boot loader status.

Best of luck and keep us informed.

PS before returning your phone read my posting guide linked in the op.

Edit: link below...

http://xdaforums.com/showthread.php?p=29258203

[HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]