yashsingh1/xdaforums huggingface dataset:
[HTC One X] drvsbsm:
Just don't do what Asus did with the WiFi signal and boost it with an update causing the battery to drain faster, after Asus had the same problems and fixed with update my Transformer Prime battery was draining 2X as fast as before they fixed the issue. Good thing someone created a custom build prop that got some of the battery back that we were all losing after their "update fix", worked for some but screwed a lot of others also. The Prime had the exact same issues look at the threads about the same issue on the Prime forums. Pinch and get good connection on WiFi area.

Please just don't release an update that Boost Signal and drains our batteries anymore. You know we don't need that we need a better battery or more development from you and Nvidia to get us better battery, Fix that also. Do something to get things working right.
[HTC One X] bigoliver:
It would be really bad if HTC just boosted the signal (draining battery life) and left the pins still not connected to the antenna, in effect not having a wifi antenna, then our only choices would be returning the phone for a refund or fixing the pins ourselves.

HTC are a top brand, know for quality well built phones, they are not a cheap dodgy company, a big reason why we choose HTC in the first place.

I would be very surprised if they don't fix the issue and replace or at least repair all our phones.

Would be nice if they'd release a statement about the issue and confirmed they will put it right, we could all sleep alot easier then :)

Sent from my HTC Desire
[HTC One X] bigoliver:
Sorry to lose you to the sgs3 but I can't blame you.

Yeah HTC have been a little quite, I guess they are busy fixing this problem :rolleyes:

Has anyone had a reply from HTC regarding their PM's yet? I'm still waiting.

Sent from my HTC Desire, until I get my poorly One X back :(
[HTC One X] adamgaltress:
Not yet! :(
[HTC One X] Mojofilter9:
It's hard to say how widespread this is issue is when I've only had one handset, but as someone who is probably a bit more of a casual user than most on here (I ocassioanlly read CNET & was directed to this forum from there) I find that scenario very plausible.

Before I read the CNET article I just assumed that the device was just generally poor at picking up a wifi signal, it still worked in all areas of my house (although annoyingly not in my garden where all of my other phones had) - I just got 1 dot of signal rather than full bars. It was a much slower than my old phone when I used a speed test app, but was still getting 3-4 mbps which is plenty for 99% of the things that I & most people use their phones for & made very little practical difference to day to day usage.

I find it very easy to believe that that a lot of people have this issue and don't realise it's something more than something that the phone just generally isn't very good at. In fact if I hadn't logged onto CNET that day, thats exactly what I would still think.
[HTC One X] BarryH_GEG:
I posted this in another thread but I'll post it here too in case it helps any of you that have hit a wall. Like I said in the post, don't be emotional in your correspondence. Ranting to senior executives won't gain there support.
[HTC One X] lawrence750:
i'm not sure if the law is similar where you live, but at least in the uk if the fault occurs before 6 months after purchase date, its the retailers responsibility to prove that it wasn't you who caused the fault. If they can't prove it, then they have to repair, replace, or refund.

---------- Post added at 10:14 AM ---------- Previous post was at 09:55 AM ----------

just thought i'd let you all know how i got on with HTC and repairing my phone.

heres the email i sent them:

and the next day i received this:

I'm gonna reply today, I'm actually dreading getting the replacement (being through 6 already doesn't give me much faith) - so I'm going to ask for one that actually has this wifi 'fix' so it doesn't then go and happen again in 2 weeks time!

bigoliver: you probably already know this, but the sales of goods act states that you mustn't be put through significant inconvenience whilst the device is being repaired. the fact you had to wait a whole 4 weeks to have it not repaired, is huge inconvenience, and I wouldn't be taking no for an answer to a replacement, going on the basis that if you send it again (which i did for a second time - 2 weeks before return) it probably won't get repaired yet again!
[HTC One X] kash1786:
Thought I'd share my experience. After reading this thread, I found that the squeeze test DEFINTELY was a problem with my phone, contacted HTC (who were actually quite efficient in my case), collected the phone, sent it to Huntingdon for repair, received the phone yesterday and...

fault still there!! no change whatsoever! so in contact with HTC now, and they'r saying we can only send it back again for repair.

I don't see the point to send the phone on holiday for a week, where it seems like its just coming back with a new back cover.

Im soooo tempted to open the damn thing and fix myself..confused:eek:
[HTC One X] lawrence750:
they did that to me twice (regenersis?). see my above post for the angry email i sent and the result of that. personally i chose to refuse yet another 'repair' and demand a replacement or refund or court.
[HTC One X] teky:
I'm starting to guess now that they replace the back cover (with a re-designed one?) but don't adjust the contacts to their original position, thus still having the poor connection. Will see what mine is like when it returns..... I might actually phone them up today and make sure that they adjust the contacts back.
[HTC One X] boe323:
Im now waiting for my 5th exchange, must say though that only 2 had contact issues, the one i have now as got yellow spots in the screen looks like very light cigarette burn where the nicotine gets left behind, i should of kept my 1st one because all that did was crash when playing with the talkback app, this is my punishment for sending it back and being picky lol.
[HTC One X] lawrence750:
not good! although i can't understand why people send it back (for exchange, i could understand for a refund) for a software issue? exchanging it would never ever ever ever ever help a software issue..
[HTC One X] boe323:
The design of the htc oneX is a bit silly,because, there using bigger stronger contacts for the nfc, now, this is near feild com, so doesnt really matter how well the contacts are touching the case because you need to be really really close anyway, so why didnt they use these bigger stronger contacts for the rest of the phones network,wifi and gps arials?

---------- Post added at 12:46 PM ---------- Previous post was at 12:42 PM ----------

I know where your coming from, i should of realised that future updates could of solved the appcrashing issue, but i started thinking to much, what if the sound is faulty?what if thats the reason why the talkback app is crashing? im still within my 7 days so i might aswell exchange to be sure, now ive cursed myself for being to picky.
[HTC One X] gunswordx:
guys having a issue here

i used to get 3 antenna strength in my room of wifi when my router was kept in the adjoining room

but yesterday my phone got very hot on asop rom and hence i reverted back to insertcoin

but since next morning i am getting only one signal in wifi no matter where i sit!!!!

when not connected to the network it shows me the correct amount of signal but as soon as i connect to that ssid it drops back to 1 even if i put it right next to the router

reformatted reinstalled but same thing, but not tried other roms
[HTC One X] mravant:
Try squeezing the top right corner of the phone to see if the signal gets any better.
[HTC One X] boe323:
Ah, did you change your routers wifi channel? maybe to many ppl using same channel number?, did you try the sqeeze test on top right corner (gentle)?
[HTC One X] gunswordx:
what a relief

tried but nothing it remains the same

also

i tried another rom unofficial aokp and i have the normal signal

full signal when near and about 1signal drop when i am at the corner of my house

could this be a rom or kernel problem??
[HTC One X] boe323:
download wifi analyzer, and check your strongest signal with the others that you pick up, give a gentle sqeeze on top right between camera, do the weaker signals drop or just the strongest one? if you loose your weaker signals by putting your hand round the top right(or fingers),then i think your contacts are ok, if they all get better with a squeeze then your contacts arent contacting anymore.My phone looses the weaker signals because im covering the antenna, should be the same for you unless the squeeze makes the signal better.

Other than this, it could be software seeing as though your trying different roms, just get the best rom with best signal in this case.
[HTC One X] gunswordx:
yes it dropped when i placed my hand on it (hurray :) )

and rose when i removed it

thanks
[HTC One X] walaway:
About the network signel before and after connecting.

I do experience this at malls in whatever rom I am in stock/custom and even on other devices. I would assume this is normal but thanks for the heads up
[HTC One X] nelsonw:
I didn't have this issue on stock rom... but it started when I change the ROM... Maybe triggered by unlcok BL or Radio change?
[HTC One X] ryu2k8:
I dont think so. But no issue so far i use different Roms

Gesendet von meinem HTC One X mit Tapatalk 2
[HTC One X] adamgaltress:
It has been reported on stock, locked devices too
[HTC One X] chaps:
Sooo, it looks like NOBODY has yet had their phone successfully repaired by HTC, and NOBODY who has unlocked their phone has had HTC willing to repair their phone for free?

Not good, as they currently have my unlocked phone! GAH!
[HTC One X] No5k1ll:
So, I got my fourth HOX today. It's an SH24 and it looks like it have no issues. I hope it so much.

Gesendet von meinem HTC One X mit Tapatalk 2
[HTC One X] Bubba Sher:
I got my phone back last Thursday and so far the problem hasn't come back and hopefully doesn't come back.
[HTC One X] djaidyc:
My One X was unlocked I just relocked it and now it is back in again for the second time for this wifi problem. And htc are doing it for free because it is a hardware fault and nothing to do with it being unlocked.
[HTC One X] Dcrowe:
You need to send it to htc - you're wasting your time with 3 and their monkeys! I reckon a ten day turn around and then at least you know that you have the HTCs preferred repairers (regenersis) working on it.

I would expect their fix to be definitive now or I will literally be leaving my phone on a counter, with a letter and cancelling my direct debit.
[HTC One X] knoxploration:
I have seen about as many reports (if not more) in this thread from folks with unlocked phones who received warranty service, as from those who didn't.
[HTC One X] Rhino-2-Horny:
lets hope the new windows 8 phone dont get the same fun and games the One-x has had.

HTC new windows 8 phones is based on the same case :D

oh well... hope they have learned something here.
[HTC One X] bigoliver:
Thanks,

I have been in contact with HTC who have been really helpful and agreed to rectify my problem and quickly. The problem is, I have read every post in this thread and have lost all faith in the phone, I would never be able to rely on it and I don't want to be constantly worried that my phone's antenna could break at any moment. (Sorry HTC if you are reading this, I have always loved your phones, I personally just can't trust the One X any more.)

I am asking Three to replace the phone but not with another One X. I asked three today what my next steps should be as my phone is still faulty, they said I have to deal with the executive's office. I have now found out the threeUK executive office's phone number and the name of the person dealing with my case so I will be calling him tomorrow in an effort to resolve this.
[HTC One X] bigoliver:
Nice work mate, your letter was well written and Im sure others reading will take inspiration from it. I really hope now HTC are aware of the problem that your phone will be fixed and returned promptly.
[HTC One X] bigoliver:
How many people is this happening to? We just keep hearing the same things over and over again, we send our phones for repair, we wait weeks (4 in my case) and get our phones back still faulty or as in my case with nothing done at all.
[HTC One X] c-bone:
Oliver I have just returned to this thread to update that my One X is still functioning perfectly after I got a new one so don't lose faith in the phone!

I am totally horrified by the level of customer service you have received from three. I genuinely cannot believe the total ineptitude of their service. It really does irritate me. How they can treat someone as high profile as you, the thread starter, like they have boils my blood.

I hope you get the desired result soon. If not then there must be something we can do as a community. As you have helped so many others I am sure there is something we can do for you.

I would be pushing for heavy discounting on my tariff as a result of this. Or even an early cancellation at no charge.
[HTC One X] bigoliver:
Thank you for your kind words, I hope I wont need to ask the community for help, we will see what three do.

I spoke with Three again today (for over an hour) I did say that my case has received a lot of publicity and I have been mentioned on tech websites all over the globe and featured as the headline story on xdaTV. The Three rep said this was noted on the system but the publicity is aimed at HTC and not Three, (he said this is a kind of... so we are not bothered tone of voice). I was quite shocked that he said this.

Now I am suppose to wait up to 7 working days to receive a call from the Chief Executives Office to find out what I need to do with my faulty phone. To speed up the process I managed to find out the phone number for Chief Executives Office and the person's name who has apparently been dealing with my case since the 12th June (according to the 3 rep).

So far, all three have offered me is that I don't pay any line rental whilst my phone is in repair, Three have since changed this statement to, We will refund you TWO weeks line rental as a gesture of good will! (Lucky I record all my calls)

I wonder if I can get this resolved quicker if I talk to a brick wall?!
[HTC One X] mravant:
Or possibly throw the phone against a brick wall,,,,,,hey it might just fix the problem...
[HTC One X] bigoliver:
OP update [B]27.06.2012[/B]

OP update 27.06.2012

I have added a "Repair horror stories" section to the OP, lets name and shame the companies that let us down. No need to suffer in silence, just write a post with as much evidence as you can find and send me the link, I will then add it to the list. As your story unfolds you will be able to make edits and update the post.

I hope this section will achieve 2 things..

1. That service providers will offer our members a better service if they see they are generating negative publicity on this site. (Look how many hits the OP has received, 130,000+ in under 4 weeks!)

2. That HTC will a) inform all their business partners about the fault and how to fix it and b) put pressure on these companies to support HTC products and their customers better.

If nothing else it will make you feel better, trust me!

The first 2 stories are here...

bigoliver (Me) and Zulake
[HTC One X] bigoliver:
:silly: LOL :silly:

But seriously folks, this may void your warranty and could cause further harm :laugh:
[HTC One X] Daley87:
Thought I'd join this thread and say the HTC one X I bought on launch day with o2 has developed the fault, rang HTC monday and they picked it up yesterday, hoping to have it back and working correctly very soon. Top phone but I'm disappointed its had to be returned already, better come back in perfect condition like it was sent. Will update you guys when I get it back..
[HTC One X] bigoliver:
Cheers Daley87, I hope your phone comes back ok too. I look forward to your feedback mate

Sent from my HTC Desire
[HTC One X] :
Been following this topic for a while now, thought I'd finally post my experience.

I'm on my second HOX, first one was driving me insane with testing my router thinking that was the issue. Updated firmware, tried every wifi channel, repositioning the router etc, the usual stuff. Wifi was always terrible. Eventually after reading this thread, the squeeze test confirmed the issue so I took it back to the O2 shop.

First guy I spoke to didn't seem bothered and said 'well its got full wifi in here... Look' after connecting it to the stores wifi. I asked how many access points they had and where they were located to which he looked at me as if I had asked him the squared footage of the moon so I asked for a manager who, after me tethering a wifi spot from my old desire and demonstrating the issue replaced it on the spot.

Now that was 11th of June. Since then my replacement has been fine until today when the wifi isn't great at all. Not as bad as my original, yet, but not as good as my old desire or when I first got the replacement.

Hopefully everyone getting the issue gets a satisfactory resolution, but I'm personally waiting another couple months until HTC hopefully get a fix implemented that will sort this for good. I can't explain how disappointed I am in HTC though as my desire was just solid as a rock which made me not even consider the sgs3 when the specs were released.
[HTC One X] ToddeSwe:
This is exactly how I feel about One X.

The worst thing is that you'll never know when or if it will break. And it'll take some time before we see the new batch containing the "fix" what ever that is.

On my 6th device for my 6th day and its still working...

ToddeSwe sent this from his SH24xx One X
[HTC One X] BarryH_GEG:
So, what percentage of devices are affected? I had an admin go through all 162 pages of this thread and log all those users that posted their phones had the problem (see attached). People with One S’, One XL’s, and other unrelated Wi-Fi issues were excluded. The total is 170 users reporting the problem. Let’s round that up to 250 assuming there are lurkers in the thread also experiencing the problem. You can’t use the thread itself as any kind of baseline because you’d expect the majority of users posting there are doing so because their affected.

The first thing we need to do is approximate how many One X owners are participating in this forum. There have been 48K posts in the One X general forum. To try and determine the number of actual One X owners, let’s divide that in half and say 50% of posts are from actual owners and the other 50% from bystanders. Let’s also assume each owner has posted an average of five times. That leaves us with 4,800 owners on the forum. I think that’s a pretty conservative number because I’d bet that more than half the posts on the forum are from owners and the average number of posts per owner is likely less than five; especially with the lower than average post counts of One X members compared to participants in other forums like the SGS2 and SGS3.

Let’s also assume that of the 4,800 owners all of them chimed in this thread if their phone was affected. Numerous people joined XDA to participate in the thread after hearing about it so you’d think people already on XDA that were affected would be pretty active in it. After all, it’s been on the front page for a month and the story was picked up by the online media so you’d have to be living under a rock not to be aware of it. Bumping the number of affected devices from 170 actually reported to 250 potentially having the issue also provides a cushion to account for lurkers.

That means out of 4,800 phones, 250 have the issue. That’s around 5% my friends and maps to what I’d consider an “isolated” number of devices as HTC has stated. Even if you halve the number of phone owners on XDA to 2,400 and double the number actually reported to 340, that’s still only 14%.

Here’s another view of the significance of this issue. There have been 48K posts in the One X general forum. There have been 1,600 posts in this thread. That’s 3% of the total. I’d consider that very low for such a visible high-impact issue. If you go with 4,800 phone owners and use the actual number of 170 (vs. the inflated 250) users reporting the problem that works out to the same 3%. Fascinating.

I know many of you are convinced that the majority of phones are affected but to get to that point the assumptions I used become downright unrealistic. And a debate over whether or not unaffected phones will become affected is pretty futile. Only time will validate whether or not that’s true.

So there you have it.
[HTC One X] Rhino-2-Horny:
all i can say is if it so isoltaed how come they

a/ cant or wont tell us the batch production date involved so those affected can come forward for replacement or fix straight away?

b/ they dont know and thus not isolated hence why 23/24 and now 25 are affected ...soon to be 26 as well since they wont say when its been fixed only its being fixed.

i know youve sat and worked all that out but i imagine there many thousands (maybe more) who dont know about the fault and just think its how the phone should be...

not everyone out there reads daily tech sites some treat it purely as a phone not a gadget as they are not tech savvy like XDA readers.

but anyway if it is "isolated" to a few hundred (though i dont believe that) i think HTC has gone about it all wrong from what is being said here in the forums (multiple times returned unrepaired phones and such).

anyway just my opinion really :angel:
[HTC One X] bigoliver:
I hope your right that the fault only affects a small percentage of phones.

I will say that the mainstream still doesn't know about the fault, most phone users don't read xda or tech sites and will be unaware. For example, no one in my local 3shop has heard of this fault or read it online. They look at me like I am making it up. They reluctantly accepted my phone for repair but seem to think I'm just picky or like to moan. I still don't think they acknowledge the fault. My repair claimed the phone to be fixed after a software upgrade and I included a link to this thread with my faulty phone. It would seem even the repair centres don't know about it, which is worrying.

It is very uncertain how many devices are affected, HTC have not disclosed what steps they have taken to resolve the issue or which serial numbers will be manufactured to the new spec and as you can go months without a phone, I and I assume others just can't take the risk.

Sent from my HTC Desire