[HTC One X] dalecook:
Really, what can we do about this lemon phone model? Please tell me...

Well I am at my wit's end. I don't know what to do anymore.

March: my first HTC One X was a pre-order, I wanted the 2012 godphone. Sadly it had yellow blotch, I gave it a few weeks of love but it was still there, so I swapped it for a new one with Dial-a-Phone UK just within 28 days.

May: second HTC One X looked good but developed the Wi-Fi problem outside of 28-day period and was sent to HTC for repair. It took 3 weeks but I got the same phone back in good order. Dial-a-Phone kindly gave me some refund to cover the wasted line rental and pay-as-you-go topups I had to spend on my spare phone.

June: I'm without an HTC for most of June, it spent 20 days in HTC's repair partner's offices waiting to be repaired. HTC and your partners, you guys all suck.

Late July: my repaired HTC One X developed a Bluetooth problem, wouldn't pair with anything, wouldn't connect to devices it was already paired with.

Early August: complained to Dial-a-Phone on 6th about the Bluetooth as I was proper fed up. They seemed to care about my problems. They called me back a couple of hours later with an offer to swap for one of last year's phones. I remember well as I nearly crashed pulling over to take the call, because you see Bluetooth wasn't working with my new stereo any more, because my phone and my life suck. I don't think I deserved last year's tech for the money I paid, so I complained harder. They eventually agreed to swap for another One X even though I think they suck.

Mid August:... oh HTC again, you reeeally suck at being a phone company, don't you? While really hoping for a quick update to Jelly Bean, you announce the 4.04 OTA patch across Europe and the UK (by the way, the UK is in Europe, imbeciles). And then you don't roll it out in the UK like you said. Instead you tell people it takes weeks to arrive depending on your IMEI. Nobody in the UK has it, whether their IMEI is the devil's number or gold plated with ivory tusks sticking out its wazoo. You should have been honest and said it's due in the UK in September instead of making us hit 'Check for updates now' every day or installing a new firmware in full, wiping out phone data. You leave our brothers and sisters in Asia and other places without the update too, but at least you haven't told them it's available in their area like you did in the UK, you shmucks. <ugghghghmmmggh :silly:>

MId-Late August: b**ger me backwards, the Wi-Fi problem is back. No stressed phone being warped to cause it. While laying in bed reading Flipboard, the Wi-Fi signal drops to a dot, just like that. Is it really the same problem, I ask myself? Fold up a business card and put it in my case. Ping, Wi-Fi comes back. I doublecheck with the free Wi-Fi Analytics app, it's affecting all signals from neighbours too. Oh my f***ing god.

Now what do I do?

Oh yes, I chase Dial-a-Phone about this free replacement they promised, because my problems are now worse and I am even more upset about this phone. But without me piling on extra gloom about the Wi-Fi, I just ask where the returns envelope is. Somehow they have no record of the swap offer. And on further investigation they don't want to swap my phone because the IMEI doesn't match their records. I checked the serial number before and after the HTC repair, it was the same.

Here I am like many of you, stuck with a duff piece of cr*p phone that only half works, I'm paying a small fortune every month, and most importantly, I'm spending my dwindling life force on the phone to customer service call centres, and for what? I'm treated like this is all my fault. When did it become OK for companies to sell cr*p, then cr*p on their customers for trying to get their cr*p sorted? It seems I am rendered impotent as a consumer unless I spend money on a lawyer. Maybe I should get naked in a Phones4U retail store (Dial-a-Phone parent company)? That would make the papers I guess, hashtagging HTC isn't getting me anywhere. HTC doesn't seem to care for their products, customers OR their PR record. Amazing!

Nobody in this thread on their 3rd, 4th... 10th phone is going to buy an HTC next time, right? If people here are the 'silent' geeky minority, aren't we the ones informing our families, colleagues and friends what's hot and what's not? This model, which is close to being a hero (not Hero), is going to hurt HTC for yeeeears. One of my best buds just got his S3 because of my problems with the One X, he doesn't care that the screen on the One X is a few % better; that reviews slightly favour the One X over the S3. He thinks he has the best 4G godphone on the market even though it's not 4G, it's just, LIKE, SO AMAZING. It doesn't matter that the One X is potentially the best phone this year, because HTC suck. I can't see anyone I know jumping on the HTC train to enjoy my experience. Ever.

To HTC: thank you for releasing a lemon then soon afterwards leaking news of the "more robust" HTC One X+ due in October, which I believe many of us should get for free if the company has any PR skillz and wants to be around in 5 years. After years of growth you have blundered your way through this release and have pretty much tried to brush problems under the carpet, which will bite you back. You should've taken a financial hit and fixed the problems sooner, more efficiently, on a bigger scale; you'd come out of it cleaner in the long run. You suck, you should be ashamed of yourselves.

To Dial-a-Phone: I truly appreciate your earlier efforts and consideration, but you're now failing me. You sold me a lemon and are leaving me with it. We all know it's HTC's fault, but you sold it to me, took my money, and now my anus hurts. I'm depressed, I'm overeating, I don't want to go out, I'm angry with myself because I am unable to fix this. My upcoming holiday will be tainted. My colleagues and friends pity me, even my wife thinks I am pathetic because I can't fix this, she says she's sorry for me (she has a 3GS) and appreciates the brick wall of customer service we all face, but I see the patronising pity painted on her face. I enjoy my work and have skills, I have a bustling social life, I'm on top of my sh**. But just now I can't afford to throw this phone away and buy a £480 equivalent contract-free because my money is going on other things. Thank you for reminding me you are much more powerful than me, even though people like me are your business.

Something is very wrong with this picture </fallingdown>

PS - No I don't feel better for ranting, but did it anyway.