yashsingh1/xdaforums huggingface dataset:
[HTC One X] liberator72:
I have only had my HOX for 6 weeks, not 2 & half months. In that time the WiFi has gradually degraded as each week passed until last week I couldn't get a signal at all if I was in the room directly above my router. When in the same room I can get it to connect but it is very eratic. With the "squeeze test" I get a full signal all over the house. I don't need to squeeze my old Desire to do that. I put the initial massive drop in signal quality over the past 2 weeks down to stormy weather we've had around here, and only over the weekend counted that out due to nice weather. Finding this thread yesterday confirmed I had a problem, and HTC themselves today admit there is a problem. I think overall it is down to poor QC on their first few batches which is why we see some with screen gaps, some with creaking etc.....Overall it probably isn't as widespread as we all here make it out to seem, because only the vocal minority will come here shouting and screaming about it. But it does beg the question, if HTC themselves say they have discovered a problem and have found a sloution to be implemented in future production, will it not at some point affect all currently produced HOX's?? Maybe not, and it may just because I'm one of the unlucky "isolated" users that I'm a bit paranoid about it. Maybe it's because of out of the 5 HTC phones I've had, all 5 have had hardware defects of some kind and each time I send them in I get terrible service.

Other than this WiFi problem, my HOX is flawless, non of the other problems reported on here, with the exception of software bugs that have been sorted by updates. If they handle this problem right then it will be a massive feather in their cap and I for one will forgive all. If they don't then it will be time for me personally to jump ship elsewhere.
[HTC One X] bigoliver:
Latest updates & Change log 18.06.2012

Latest updates & Change log 18.06.2012

First I will go through the latest changes to the OP,

* HTC's latest statement added (Reports confirmed with HTC by myself)

In response to this

* Serial/Model number info updated.

* More media links added (post statement)

BIG update

- This post reached its 2 week anniversary yesterday, we have now had 92,000 views and 1,200 comments.

- This issue is still hitting the headlines all over the web

- HTC has now confirmed this issue, that it is a hardware fault and that they have now implemented a new hardware fix for HTC One X's currently being produced.

- Still no official word on what will happen to all the HTC One X's currently suffering from this fault or the others that could develop this fault.

- HTC's advice to customers that are suffering from this issue

HTC customer service team's global contact numbers here.

Things are looking a little better for us now :) Keep checking this thread for all the latest news as it happens :)
[HTC One X] liberator72:
I too have been on to them 3 times today. First before the announcement and they just said they were investigating still, but booked me a repair with the standard blarb about if they find it to be down to me I'll be quoted etc.... Then this evening twice. The first guy knew nothing of the announcement, checked with his manager and then came back with what seemed like a script to read from. Lastly they quoted the official statement posted on all the Android sites around the web. Each time they say they will repair my phone but wont say how. I eventually got the last guy to speak to his manager and escalate my case due to previous experiences (posted previously in this thread) and he did say I may be likely to recieve a new handset because of the way things have been dealt with before for me and they still have it all on record. I've also hit HTC UK's Facebook page with this, and I will keep hounding them because I don't want to get a quick fix and for this to happen again another 6 months down the line. Quite frankly I'm sick of HTC Repair!!! Gonna call CPW in the morning and see how far I get with the Sale Of Goods Act as they may replace it now it's officially a manufacturing defect.
[HTC One X] mattuk:
seeing as i have not at any point spoke to HTC ill keep it that way. Reason being its far easier to see how repair/replacement develops, not just through HTC direct but also by carrier in this case for example Orange.

I'm still antsy about the whole "repair or replace" issue i can see brewing. I really don't want a modded handset, when production run devices will be given to new customers.
[HTC One X] Crakeling:
I'm with mattuk on this one. This will be my last HTC if they expect me to send my phone to their Swedish repair shop. They have a terrible track record... Let's hope for the best
[HTC One X] liberator72:
I'm with you on that too. Ideally I want mine replaced so before I ship mine off I'm calling CPW in the morning to see what they say. If it means suffering a couple weeks or more with no WiFi signal, well I'd rather that and wait for a new batch to arrive to get a replacement that will last than send to HTC and go through what I have so many times before. I might not have that option though so see what they say tomorrow.
[HTC One X] Mainz2kc:
Update

Just received a reply from HTC support about my faulty SH24L model

Tess

(UK - Ireland Support (Tech))	Close Pending

Thank you for contacting HTC regarding your HTC device. My name is Tess and I am a Technical Support Agent for the HTC Email Team. I’m sorry to hear that you are experiencing difficulties with the WiFi function of your device. What you can try, is set up a static IP address. For this, you will need a computer that is connected to the same WiFi network you are trying to set up on your handset. On the computer, please perform the following actions: - Press on the windows key, and then press R. - In the little screen that appears in the bottom left corner, please enter ''cmd'' - In the black screen that appears in the top left corner, please enter ''ipconfig'' There will appear a screen with the following information: - IP address. - Subnet Mask. - Default Gateway. On the device, you perform the following actions: - Go to ''Settings'' - Choose ''WiFi'' - Press and hold the WiFi network that you are trying to connect with, and choose ''Modify Network.'' - Scroll down, and tick ''Show advanced options'' - Select ''Static'' in the ''IP Settings'' - Enter the IP address that is shown on the computer, but change the last 3 digits to below 254. Make sure that the number you choose is not already taken by a different device using the same network. - Enter the ''Default Gateway'' number that your computer shows in ''Gateway'' - Enter the ''Subnet Mask'' number that your computer shows in ''Subnet Mask.'' - Choose ''Safe'' You have now set up a static IP address on your device. It is true that there are HTC One X devices that have WiFi problems. HTC is working on a solution at the moment, so if the static IP address does not help, unfortunately I cannot offer you any other solution. I look forward to your reply, to close your email or alternatively to reply to me please follow the links below. You will shortly receive an email asking you to submit your feedback, I would appreciate if you could take the time to let me know about the level of service I have provided you with.	2012/06/18 19:33:33

Poor customer support I guess.
[HTC One X] mattuk:
Its more than poor customer support its just plain stupid. Id make a complaint and use this email in your complaint. Either they know about the confirmation its a hardware issue or they dont. Its getting a bit silly now, what with some arms of HTC confirming and others giving out spurious "troubleshooting" advice. While i accept that some people may need to assign a static IP lets be honest, most people who get a one X just wanna bang in there Wireless details and off they go. Considering that the issue isnt software based it really makes me wonder what HTC feed their Level 1 support staff??? Thats really annoyed me and made me even more sure that in no way will i settle for a refurb when all this is settled :mad::mad::mad::mad::mad::mad:

/rant off

I hope you point them to this thread so they can feel thoroughly ashamed ;)
[HTC One X] Urban Strata:
Official Statement From HTC

All,

Thanks to everyone who PM'ed me with details about this issue. The community was very helpful, and apologies if I didn't send you a direct reply--my Inbox is a bit backlogged with feedback.

Below is HTC's official statement, which BigOliver (this thread's OP) added to the compilation of info in post #1:

Please note this only affects a small subset of the global HSPA+ One X and does

not

affect the LTE One XL (aka One X on AT&T).

Bottom line, please contact your local HTC customer support and they will help diagnose the issue. Once it's confirmed (and not something else), you'll be instructed to send in your device for a quick repair.

Thanks,

Jeff (at HTC)
[HTC One X] Urban Strata:
Thanks for commenting. :) Actually, small adjustments are made from manufacturing batch to batch, so just because one unit has a manufacturing issue does not mean all units have the same issue.

Case in point: I've been using my One X since February (before it was even unveiled at Mobile World Congress), have dropped it countless times, and have not experienced this issue.

There are no conspiracies going on here, just a company trying its best to fix an issue and give you a great product.
[HTC One X] BarryH_GEG:
And we know this how? I asked a h/w engineer in my company to look at the photos of the connectors and method in which they connect to get his opinion. His first question after looking at the way the phone’s inserted in to the polycarbonate body was “have there been any reports of misalignment?” I said yes and his response was “it’s not a design issue; it’s an assembly tolerances issue.”

When I shared this he said the fix is most likely a spacer that costs five cents that won’t change the connection method but will prevent people from pushing on the back of the phone to affect it. The “real” fix is better tolerances in assembly.

Again, from a h/w engineer and based on the lifespan of the device, the connection method being used should be more than adequate providing assembly tolerances are tightened.

My March-build HT23 has perfect wireless. In fact, it has better wireless than any mobile device I’ve ever used. It also leads a rough life as I travel heavily and it’s been dropped in airports and on airplanes at least a half-dozen times. It works as well today as it did when I got it.

You’re all expecting some type of major revision which seems highly unlikely.

It’s doubtful there will be a “new design” because it's likely unnecessary. Especially if the problem’s in assembly as suggested. Look at it this way, if all the phones were assembled correctly this thread wouldn’t exist and the percentage affected would have been much higher if the problem was as severe as being described.

I think it is.

Never going to happen. Especially when anecdotally the problem is in the minority.

My phone is literally perfect and has been from the day I received it. I have no desire to have a phone without any issues torn apart and possibly cosmetically damaged in the process to address some future problem I may or may not have. Should some of you doom-sayers be right and at some point every phone will experience an issue I’ll send it in at that time. Until then, I’ll just happily continue using what I think is the best phone on the market right now.

P.S. – I’m empathetic to those experiencing the issue but less so to the arm chair engineers that have convinced themselves of both the severity of the issue and that the design HTC’s employed is inherently flawed. The engineer who makes six-figures a year and works in design whose opinion I sought wasn’t concerned about the method of connection or its longevity; only how carefully the device is assembled. Because of that I don’t subscribe to the theory that “all” phones will be affected as some point. Only time will tell.

Here are some pics I just took of my roughly treated three month old HT23 using Wi-Fi Analyzer to test connection strength in my three story townhouse. Sydney's my main network and Sydney II is a repeater. Rusty is the 5GHz band. They're shown based on distance from the router (1st floor, 2nd floor, 3rd floor).
[HTC One X] knoxploration:
I'd say you might be onto something, except per this thread, this doesn't seem to be limited to just early (or even specific) serial numbers. Once made, there's no chance that HTC would remove the fix, so there would be a clear division between pre- and post-fix serial numbers. (Yes, the separate factories in China and Taiwan might not apply the fix at the same time, but it would be clear when each had made the fix.)

Your case in point is a bit beside the point, incidentally. Unless you believe HTC intentionally made the case weaker by removing material or switching to a more flexible design (neither of which makes a jot of sense), your example would have to mean no production model had the problem. It clearly doesn't mean that, as there's no logic to the theory, hence that shows your experience to be plain luck, nothing else.

Please don't take my post as conspiracy: it isn't. It is plain and simple logic from somebody who used to work at a consumer electronics manufacturer himself, and has handled a recall or two.

---------- Post added at 11:11 PM ---------- Previous post was at 11:05 PM ----------

Jeepers, and I thought I wrote a wall of text occasionally. I'm not going to bother replying to every sentence one by one, or frankly, even reading them.

Why? Because even if it is just a spacer, that still is a new item on the bill of materials which will be present in every phone after a certain date, and absent in every phone before that date.

And hence as I said, every phone from before that date can be affected, either out of the box, or once it has been knocked around / squeezed long enough to bring that tolerence issue into play.

And incidentally, I say this as somebody who--so far--does not have the problem himself. I fully expect it'll happen eventually, though. Could be months from now, because I am very careful with my phone. I don't put it in a back pocket and sit on it, have it in a protective case, and am careful not to drop it.

I'm not part of the crowd screaming bloody murder at HTC, as you'd see from the fact I suggested people are being unrealistic asking for a brand-new phone.

We'll see who's right once new production phones get out there btw, but spacer or slight change to the housing itself, it's still a hardware fix that was made on a certain date in each factory.
[HTC One X] BarryH_GEG:
My comments weren't directed at you per se and I've pretty much avoided this thread because it's pretty one-sided and posters in it seem fine with that. The reason I posted was twofold: 1) now that HTC's commented, a lot of people with working phones are probably wondering what to do, and 2) how pervasive the issue is and its impact over time becomes a more meaningful discussion. My roughly treated (it's been to all six continents) early-build HT23 that continues to perform well is an example that the sky isn't falling (at least for now).

It doesn't mean there will be any outside indication on newer devices or their packaging that a change has occurred. Components are changed out mid-production all the time based on vendor changes and there's no outward indication of it. There will be still be the need to trouble shoot Wi-Fi on newer devices and even if the connection method's changed there could still be faults in manufacturing or h/w failures so trouble shooting procedures wouldn't need to change either. The best way to see what’s changed is for someone who sends their phone in for repair is to open it up after they get it back.
[HTC One X] LakshayX:
I have a different kind of wifi problem..when I lock my screen the WiFi sign from the status bar disappears n my 3g sign becomes active..but when I unlock the WiFi comes back...what the hell is this??..anybody having the same issue?

Resolved .....its fine now...just changed the settings...

Sent from my Stunning White HTC One X
[HTC One X] bigoliver:
Please note this only affects a small subset of the global HSPA+ One X and does

not

affect the LTE One XL (aka One X on AT&T).

[/QUOTE]

Hi Jeff,

Welcome back and thank you kindly for your posts.

The above quote from your post is difficult for some members to believe including my self.

I will now ask the obvious follow up question to try and reassure us.

How does HTC know it only affects a small amount of our phones? I can't see how HTC has had time to do enough research to make that claim. If this claim can be backed up with evidence as fact then fair enough, but please provide that information to us otherwise it just sounds like playing down by HTC.

I assume HTC have just looked at how many units sold and how many currently returned. This would really screw the figures as probably most customers are still awaiting a software fix that will never come.

Surely, even you must admit it is only time that will show how widespread this really is, even then it won't take in to account all the people who self fix or who just put up with the issue.

This thread would suggest HTC are wrong with their assessment of the scale of this.

The fact is, HTC are building the phone better in an effort to prevent this issue occurring in future models admitting the design was flawed. Obviously no one should put up with a flawed phone from HTC. It will be interesting to see the outcome of any legal cases put forward by users to get their phones replaced.

Sent from my HTC Desire
[HTC One X] Hunt3r.j2:
HTC should probably just send out a notice to those who might be affected that their warranty for repairs on wifi/bluetooth related issues is indefinite and just repair the phones as they break, a full recall is also viable but could be much harder to achieve.
[HTC One X] knoxploration:
The reason I'm confident there will be some way of telling (even if subtle) is that without that, it gets a whole lot more complicated for tech support to identify whether to have somebody send their phone in for an issue, or waste time going through lengthy troubleshooting. "Can you please read me that lengthy serial number, and please try to get it right this time" kinda complicated. ;-)

Yep, but not with mainstream media coverage of the fact, and reports that as much as say "phone in now and get your phone fixed to include the change". Which is what is about to happen for HTC here...

Oh, don't get me wrong, they can still do the troubleshooting for everybody. They're daft if they do, though. It's basically pouring cash down the toilet to waste time on lengthy troubleshooting for a known problem, and it's also wasting money getting people to send their phone in because you think they have the known problem only to find it was already repaired or shipped with the fix out of the box.

Agree completely. I'm really, really curious to see what the fix is. Sometimes it's elegant, sometimes it's a bodge. (And sometimes, it looks like a bodge but works regardless, eg. Canon recently started a service program for some of their SLRs which involves not much more than opening the case and sticking a piece of tape inside it, then closing the case again.)
[HTC One X] coos lick:
That sounds ok. Now moving on to next topic....:)
[HTC One X] ToddeSwe:
It would be nice to see what exactly have changed to fix and to prevent this from happening. It's easy to say something has been done, but telling us how its done seems a lot harder.

And from witch sn is this change taking effect?

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Kureigu:
I too seem to be affected by this.

On Sunday my brother an I were talking about WiFi and we both loaded up WiFi analyser and to my horror I could only see 2 access point compared to his 6 or so. Those 2 that I could see were only around 2/3 of the strength reported by his phone (Sensation).

This morning I tried to squeeze test and my signal strength shot up from mid yellow to mid green, the router is only 10' away!

Will look at the stats again after work to see if they have dropped off, or if in my case the squeeze fix has stuck.
[HTC One X] skygear:
I hope mine is exchanged for a newer version being corrected in production. I'll call HTC USA in the AM and see what the deal is. I'm excited to say the least.
[HTC One X] ToddeSwe:
You'll be disappointed for sure.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Baz8755:
So then next question is.......

When will the new batches be available to buy as I have been patiently waiting to get my HOX until H/Ware issues have been addressed:D

Baz
[HTC One X] atrako1973:
I'm sure the new batch will have issues of their own, id rather fix the WiFi issue if its the only problem ,than get a new handset with new set of problems

using xda premium
[HTC One X] psycop:
I just chatted with HTC customer support - He admitted that they know if the problem and said that he wouldnt even bother trying to put me through software debugging with try this try that. He just said it is most definately the hardware problem after i explained him the conditions and he asked me to send it in for a fix.
[HTC One X] urbanlarsson:
Anyone know if there are issues with rooted devices? I know that HTC have been refusing rooted devices before.
[HTC One X] vkvedam:
Well my device certainly has this issue and it's been just about 9 days since I had this phone. A part from that everything else is brilliant including the GPS. My connection doesn't cut me off though it goes down 1-2 bars and jumps back 3-4 bars. Data transfer speeds remain the same pretty much through out. I'll wait for another week or so before I make a decision. And I am eagerly waiting for HTC's fix for this problem.
[HTC One X] stuart0001:
You shouldn't have an issue. Search for my recent posts in this thread for more info.
[HTC One X] urbanlarsson:
Thanks, thats good at least!
[HTC One X] djbosanac:
i will wait for a software-update, if that doesent work.

I will send the phone back to the repair-center here in the Netherlands.

Only one ****ty thing is, that i will be about 3 weeks without a phone P:(
[HTC One X] urbanlarsson:
Cant see how a software update is going to solve the issue, unless they use a software update to "hide" the issue (for example, don't show quick changes in wifi strength, instead, average it out and show the strength for the last 10 seconds or so).

I just spoke with HTC support, 2 - 3 weeks in repair if I send it in. I can't decide what to do, perhaps wait another week or two and see what HTC does. Would be a lot easier if they just changed the phones :-/
[HTC One X] mattuk:
I was going to quote directly but i felt that might appear a tad inflammatory. The reason this thread has appeared one sided is that you either have the problem, or you don't. The fact that 90% of the posts have been "My device is faulty" is simply because they are! Up until very recently, HTC didn't appear to be acknowledging the fault as hardware at all.

I am really glad that some xx23 xx24 and xx25 devices are functioning as intended, that's not the point. This thread is for people with the problem and their varying degrees of customer service concerning this. Insinuating that the magnitude of the problem is over inflated by armchair engineers is a bit off to be honest. I don't really care how HTC fix the problem with the faulty devices, one of the reasons (as i have stated before) i haven't dealt directly with HTC is the fact that i have had exemplary Service from my network carrier.

I think I am safe to assume that all everyone wants, is a HOX that does what it says on the tin. To that end ill be holding out for replacement and not a refurb. I think people are more than justified to hold out hope that they will get an exchange and not have to send phones back for a 5 cent fix, all the time worrying if their handset will come back worse than when it went in!