yashsingh1/xdaforums huggingface dataset:
[HTC One X] Fuseless:
I contacted HTC yesterday asking about the wifi issue by email and directly received feedback:

"

Dear Alain,

Thank you for contacting our Customer Support Center.

With regards to your inquiry,

Kindly note that we have received some reports and we conducted a thorough investigation; but this is not the case with all the units.

Thus, if you faced any issues, do not hesitate to contact us so that we can proceed with any needed troubleshooting.

In case you faced any other inquiries, feel free to contact us at any time.

For more support information, you can contact us by phone: +20-238-272-820

Or you can go to http://www.htc.com/mea-sa/ select your country and then click on the Help tab.

Thank you once again for your continued patronage.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

"
[HTC One X] avon76:
Hi all :laugh:

My phone a month after I returned from repair it, is back in service for the same problem. Hopefully this time it replaced with a new :cyclops:
[HTC One X] boe323:
Sorry to burst your bubble dude, i asked htc if they would replace and they said we only repair we dont replace the phones, although, if they cant repair you will probably get a new circuit board or backe cover etc., seems daft though when its alot easier to just replace the whole unit instead of stripping it all down and swapping out a board or something else thats broke.

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---------- Post added at 10:20 AM ---------- Previous post was at 10:16 AM ----------
[HTC One X] avon76:
will see:D
[HTC One X] sibv1970:
HOX on Three UK

Update from Customer Services:

I have tried for a week to speak to somebody who didn't promise a call back that never came.

Today they called me.

My handset is being looked at as of yesterday (despite receiving text telling me it was being worked on the 21/06) and was now being 'monitored' for WiFi and Bluetooth issues.

They are not aware of any issues surrounding problems with this issue on this handset, and have received no confirmation or notification from HTC in relation to this.

I pointed out the temporary fix, and referred them to this forum. This is not relevant, and isn't information that they regard as valid or important.

Despite having no fix, they will return it when they're satisfied it is OK.

Very reassuring.

The next part of the conversation was far ore troubling. My handset was an Upgrade over the phone in April. Three say they are no longer responsible for any issues relating to the Handset, only with the Signal Service provided. Anything else I must do through HTC, including that my handset has 23GB of System Data making it impossible to put anything else on the phone.

I informed them that 1.29 offered a fix, and was told that due to comparability and latency issues this would not be released. If I want the Update I need to get it from HTC. How?

So, they have my phone, no problem, no fix, no update, and no clue when I can have it back.

I quoted Sale Of Goods to no avail, so any ideas what I can do next?

Goodbye Three.
[HTC One X] Mojofilter9:
The only thing you can do - when you get your phone back unrepaired, write a letter explaining what you're doing & why, take it to a Three shop and leave it on the counter with your phone. Then cancel your direct debit & go elsewhere for a new handset.

I would also send a copy of the letter, with a brief explanation by recorded mail to their head office just to cover yourself.

The legal advice I had made it clear that I was entitled to do that & it's been verified by another posters solicitor. As it happened I didn't need to take it that far, but I was 100% prepared to do it if I needed to. Maybe that's why I got mine swapped with fairly minimal pain?

This shoddy (and illegal) customer service only happens because they get away with it. Take action people!
[HTC One X] liberator72:
Barry, you are obviously an intelligent man and to a certain degree I appreciate that you may be trying to bring some rationality to the thread, but look at this way. Some users here have been brave/stupid enough to open their HOX's to see where the problem originates. Their crude but effective fixes prove without doubt that the HOX has a design flaw that can "potentially" lead to all HOX's developing this problem. The key word being potentially. I do not see why you can't understand that as to me that is entirely logical.

As I said yesterday, I'm not going to get in a debate with you about it, I have more important things in life to worry about. The views I express are only my opinion based on what I see and read and have personally experienced, and unfortunately I have experienced many botched repair attempts by HTC in the past. To me this problem is not repairable unless they strip out the motherboard and replace both that and the back case. Surely it would be simpler to replace the whole device for those that do get the problem, especially if you turn out to be right and it is just 3-5% of handsets out there.

I'm done with this now, you can reply if you like but I've said my bit and although I will keep checking this thread for updates on how repairs/replacements go, I will only post back again once I have an update on how mine goes.
[HTC One X] Mojofilter9:
The crazy thing is that with anything else (i.e. stuff that you've paid upfront for), if it stops working properly you take it back to the shop and it's replaced or refunded 99% of the time with no quibbles.

Why is this any different with mobile phones? Legally it appears that there's no difference.

The only pragmatic difference I can see is that the consumer actually has more power in these situations because the retailer / network provider hasn't had your money yet and is entirely reliant on you continuing to pay them.

You might not be able to forced them to replace the handset, you might not even be able to force them to fix it, but you can make it their problem and not yours by returning the phone and stopping the payments.

It's quite simple really. There's nothing they can do about it.
[HTC One X] CharlieCharlie24:
Been having problems for ages now, received phone back from Three and the fault is still there.

What are the email addresses of people at HTC and Three that I need to xlntyto escalate this? Really pi**ed off now and wish I'd waited for the S III.
[HTC One X] sibv1970:
HOX on Three UK

They have the phone already. I shall just give them the letter.

No customer service offered is bad enough, but as you say the ignoring of basic principles in Consumer Law is just not on.

I just wanted a replacement handset after proving problems to staff member in Store.

Thanks for the pointer.
[HTC One X] LaneyEFC:
I put a complaint in on three support, they rang me tried convincing me to send back off to repair... Av had me contract 2 and a half months... Anyways he tried convincing me I said no! If you can't find another solution am not interested, ill try sell the phone and replacing it myself! he put me on hold for 5 mins and come back and said because you have already sent of for repair and had no luck we will offer you a 1 time swap, there sending me a replacement on monday/Tuesday and also ringing me on Wednesday to see if phone is ok so ill be running it through the defects thread on here Tuesday night :)...
[HTC One X] Scarrrr:
Hi Guys,

Since my phone returned from repair somewhere in the beginning of june, I haven't had the wifi-issue anymore.

The phone is still going strong on wifi, so I havent been so active in following this thread anymore.

There are a few points that I do like to point out:

1. My battery life has decreased. 24h+ of battery-life was no issue but now I only seem to squeeze out +- 15h max.

I guess this has to do with the latest firmware, in which they applied a wifi booster or so?

2. Since the phone has been opened, I feel there is a loss of build integrity... the polycarbonate body of the phone feels like it isn't fully attached to the screen at some points. If i gently push the body at certain points it makes a squeeky sound.

It are small things.. but they ARE noticeable.

I will report again when my wifi antenna dies again, good luck to everyone that's having the issue.
[HTC One X] boe323:
According to my 5th phone, i just took a walk straight through my bedroom wall and about amile through everone elses houses, none of the other 4 had this issue, but im not prepared to exchange again, because ill end up with a completley different issue, i can live with the gps problem as im banned from driving anyway, due to actions as a teenager.I tried to run a cop over with his own police car lol, its still funny to this day.
[HTC One X] boe323:
Damn, i cant forget about the gps, i tried to, i went ontop of my garage to see if it would pin point me, still wont stay still, i on the verge of stamping on it,done a factory reset and ill try again, looks like another phones going back, even though the wifi works and theres no yellow spots on my screen, 3g and gps dont work properly, my legend works perfect, full 3g signal, and gps can pin point my location in doors, i know this phones capable thats why is peas me off so much.
[HTC One X] azazin:
HTC finally delivered my one back to me today, issue seems to be fixed, WiFi is running fine :p

P.S. Interestingly I think HTC must have replaced my motherboard as my bootloader is locked again (when I sent it to them it was relocked)
[HTC One X] PhilipL:
Hi

Have you tried leaving the GPS for 10 or 20 minutes? When you first use GPS it is using assistance to get a quick fix, but this quick fix is only an estimate which keeps being re-evaluated causing some movement until a more accurate GPS fix is obtained.

It is considered that a quick fix that may be unreliable causing some jumping around is better than no fix at all for 10 or more minutes.

Regards

Phil
[HTC One X] boe323:
If anyone asnt updated there phones to the latest version then i would advise against it, it doesnt do anything to the signal or wifi to improve it, and just makes everything lag and stutter.I realised this after updating this brandnew phone,my OS was smooth and stutter free before update, and infact it downloaded things ultra fast, htc need to dish out another update fast to stop this.
[HTC One X] knoxploration:
You're feeding a known troll. Just put him on ignore; things are much more peaceful that way...
[HTC One X] liberator72:
I refuse to get drawn into a debate about this anyway so trust me I won't be feeding it anymore. I know the problem I have, I also know that at least 6 of my friends have the same issue now having pointed it out to them as they hadn't noticed until I told them about it. 4 other friends with HOX's do not have the issue though, 1 one of which has a dead pixel. Out of 11 HOX's owned and currently in use by myself and friends, only 3 are flawless. Use a math equation on that then :rolleyes:

I don't point this out to bash on HTC or the HOX, it is merely stating that the point I made holds some ground, albeit not entirely scientific proof. When working as it should this is an epic device and I really love it. I am going to hate having to go to another brand but I will if I have to because I just want something that works.

Unexpected visitors have turned up so I can't push my problem with CPW until after the weekend. Will see how it goes then.
[HTC One X] jetsetwilly:
Unexpected visitors. Bastards.
[HTC One X] tomqman:
regenersis called me and left a voice mail. and said there repair centre has been effected by delays and my phone will take longer to repair :(
[HTC One X] ToddeSwe:
Have someone from Sweden gotten a SH26 or HT26?

ToddeSwe sent this from his SH24xx One X
[HTC One X] bigoliver:
The problem with this plan in the UK is that they can demand the contract be paid (they can't force you) and if you don't pay up you can get blacklisted. If you do get blacklisted, then good luck trying to get a phone contract, mortgage or loan for the next 5 years.

Legally I am sure your entitled to get (at least) a "proper" fix within a reasonable time (say 2 weeks) after this I would believe you have a strong legal case to have your contract terminated or get a replacement phone.
[HTC One X] weston123:
Think this problem is big - my first HTC one x had wifi fault - just got a replacement due to crack screen and my new one which arrived today has the same problem - such a shame cracking phone other wise...
[HTC One X] boe323:
Ive done a factory reset, completley wiped evrything in storage etc, i have no loactions data at all now, tommorrow when my old man gives me a lift, i will see if gps works, if its reasonable then ill keep the phone, but if it isnt then obviously im not going to keep it, and ill have to go through the same crap and probably another 5 handsets before i get my hands on another thats worth keeping.When i check the sats status there is around 4/5 sats that the handset is locked to, but the signals aren't that strong and i can see that the handset keeps dropping the sats and picking up other ones, never ever sticking to the same ones, thats a sign of poor antenna.

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It should be able to lock on to the strongest signals and keep them, untill the sats are out of range of course
[HTC One X] colinmc8:
Htc repair or online shop

Hi Guys n Gals,

I have the wifi issue, I have been talking to HTC and they agreed to pick it up today via UPS between 1pm and 5pm. They didn't show so I rang UPS and they said we'll reschedule for Monday! So I am asking you (knowledgeable) guys should I continue with HTC to have it repaired or go back to Simply Electronics. I don't know if they will replace it or repair it??? and more importantly how long will it take?

I am still in the cooling off period (thats one month from delivery right?)

Thanks a lot.
[HTC One X] boe323:
You know, with the size of the back on the oneX, they could of run strips all round it and cover the strips with tape, like the blackberry bolds back, but instead we get these tiny type of pcb's with gold plating on them to be used for antennas, which to me seems to be a really stupid antenna design, there just isnt enough surface or even length to even be an effective antenna.

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wow, they should replace if your still in cooling off, vodafone give me 7 days between each replacement, well, it should only be 7 days to decide if i want the phone, or swap or replace, or even cancel the contract, but each time i get a replacement , it starts again, but yeah, if your still in this time frame then replace it.
[HTC One X] bigoliver:
Support

Hi, sorry to hear you also have this fault. My OP recommends you return your phone under the cooling off period if possible? After a little research online it looks like you do get 30 days, all info below..

Though if it was on contract, legally you would get longer (I think)

According to Simply Electronics's website, they do offer 30 days....

(Source)

Hope this helps,

Oliver

<EDIT> You might be best reading this before you make your mind up. Click here I have not read much of it but simply electrics seems to have a bad track record!
[HTC One X] Henkjoost:
my phone is @ the repair centre.

the tracking webpage says this:

under the image "repair"

Are they going to expect money from me? :eek:
[HTC One X] Zulake:
Holy freaking hell, the HOX just scared the crap out of me.

I came back home after a long day and wanted to connect the HOX to my WiFi.

But! There ain't a single network found! At this point I started panicking a bit, scared it happened again in an even worse way. Tried turning WiFi off and on, airplane mode etc, but nothing worked. WiFi didn't work at all anymore.

Then I tried a reboot. And voilà, WiFi seemed to be back as if it never happened.

I'm genuinely scared it's about to happen again now...
[HTC One X] 1000moths:
Mine went back to CPW today, was told it would have to go for repair, to which I explained that it's a fundamental fault with the manufacture of the device and not something that an be repaired.

They've got 2 weeks to prove me wrong and then i'll be demanding a replacement, which no doubt will be from the same batches that develop the fault (unless HTC have issued a recall which I doubt highly). If that one becomes faulty I'll be demanding a different phone, and if that fails shall be contacting TMob to explain why i'm stopping my payments to them.
[HTC One X] PhilipL:
Hi

Which is exactly what they have done. The gold contacts connect to a foil strip which forms the antenna, this can be seen easier on the backs of the grey HTC One as the antenna is insulated in white tape, except of course for the gold contact pads. Typically for 2.4GHz using a 1/4 wave length antenna which is pretty standard, it needs to be only around 2.5cm in length. In order to cater for 5Ghz and 2.4Ghz using the same antenna, you get some elaborate designs and shapes, which is what you see in the white outline, with a shorter antenna leading down (5Ghz needs only around 12mm length antenna), and a longer one going up from the gold pad.

Regards

Phil
[HTC One X] alray:
I repaired my wifi antenna (prying the contacts upward) myself but I expect that the issue will come back someday. I contacted HTC support by phone twice and also via e-mail trough HTC web site.

1st email (June 24,2012) Described my issue to HTC

1st call (June 25,2012): 45 min call trying to explain that my wifi issue is due to loose antenna connections. The girl from HTC was acting like if she wasnt aware of this hardware issue even if HTC officially admitted it. She forced me to do a factory reset of the phone even if I told her that the problem was not related to software. I dont know how someone can think that applying force on the phone to get better signal is related to sofware.Anyway, at the end she asked me if I wanted the phone to be repaired and told me that I must paid 20$ for the repair and shipping fees. I agreed on that and waited for her e-mail with procedures to send my device.

2nd call (3 Hours later, June 25,2012): 15 min call. I got lucky (or maybe not lol) and talked to the same girl. Explained her that I did not received her e-mail yet, we confirmed my e-mail adress again, each caracter at once and I also checked that HTC e-mail wasnt listed in my junk-mail. Never received that e-mail as a write this post.

later in the same day I went to this thread and see all horor story from phone being sent for repair for 1 month and coming back unrepaired. So I removed the phone cover and repaired it myself.

June 27,2012 - Received a reply for the email I sent June 24 with some basic instructions almost impossible to understand (translated via Google Translate in french) Seriously, if you are not able to give support in french, just dont offer it on your website! The instructions consisted to do a factory reset again, reset of the wifi rooter, and other stuff that are not related to my issue. This e-mail ended by asking me if wifi signal is better if I press hard on the phone... THIS IS WHAT IM TELLING YOU since I 1st contacted your support.

I clicked the link to fill the support survey on HTC website.

Received and other e-mail today June 28 asking me why I leaved bad feedback and telling me that I should fill in another survey with another link to it...

It is now evident that HTC is not able to help us(or dont give a ****), or repair our device for the moment. And send the phone to get a replacement from where a bought it is not an option because I could probably reveive another failed device of the same batch.

BTW, Sorry for bad english :(
[HTC One X] Kickasskev:
How long have people been waiting for a returned device once sent off for repair for WiFi? And what device have you been sent back? New insides or replaced?
[HTC One X] xchasa:
My 3rd device has got screen ripple...ht24 which replaced a ht25. First two developed WiFi issue. So I ring up store and asked manager if I can come down to swap again. I requested serial numbers in stock as I want a late ht26.

Interesting thing he said was they only have a few ht24's in stock. All ht25's were stopped from being shipped to them and they instead received ht24 stock from another store and on 4th of July they are receiving a large order from HTC. Told me to come in on 5th. Will report then.
[HTC One X] knoxploration:
Class action lawsuits exist to line lawyers' pockets, not to help end-users.

If you file a class action against HTC, all you'll end up with is a settlement that puts a few million in the lawyers' pockets, and nets you a "$2 off your next HTC purchase" coupon.

Sad, but true.
[HTC One X] xchasa:
Yes. Agreed. These big company's have very good lawyers prepared to fight even apple.
[HTC One X] boe323:
does anyone know where i can get agood stock htc sense rom with the cpu overclock option, not just setcpu, i want the option to push the cpu more than 1.5ghz, this thing is capable of more than this, its a waste.

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Hmm, all the 25 batch was stopped,thats interesting, ive had 5 sh25, and i can say they were all faulty, that includes the one i have now, not a wifi issue, but if i plug the charger in, it stops me from swiping on the screen, 3g is really bad, and gps just doesnt lock on to anything, even after 10 minutes of standing in one spot.

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Sorry, my first one was the best out of them all, i just had software issues where it kept rebooting on talkback app, could be a sound issue maybe as none of the others have crashed or rebooted with the talkback app.

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I see, its embedded in the white tape because its not underneath it, Besides, why does a laptops arial go all around the screen if all we need is that tiny length?, and why does the blackberrys go all round the case if we only need that tiny length?, 3g/gsm are also to small, my legends arial is good, and that as a decent size so to me it makes sense that more suface area covered the better chance it as of catching the signal.
[HTC One X] SterAllures:
Well I can finally join the club! When I first bought the HOX I was sure I didn't have the WiFi issue but after some weeks now I've also got the problem.

I contacted HTC Customer Service and I'm going to sent it back for repair, always had very good experience with their repairs so hopefully they fix the issue this time too.

Goodluck to all the other HOX owners with the same problem!
[HTC One X] stuart0001:
The CPU is already running at its thermal limits. OCing the HOX is definitely not recommended.
[HTC One X] boe323:
Well, i reset the phone to factory and tried the gps again, it wont lock on to anything,even after 10 minutes, and my contacts are ok, wifi works etc, so its phone number 5 going back for another replacement, this is were i start getting all the other faults and probably another 5 phones down the line ill get another that maybe will work ok, theyve all been sh25. My gps just wont work and im not prepared to settle for it.

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Got number 6phone on the way, be here tuesday because of weekend, took me alot longer to get it exchanged though, i had to try this and try that, apparantly vodafone say my simcard hasnt been updated at there end since the 28th and i needed to restart my phone, still didnt show as updated at there end, anyway thats nothing to do with gps, i can make and recieve calls so assissted gps should work, it looks like the cell tower pinpointing is working but the actual gps to the sats wont lock on.