yashsingh1/xdaforums huggingface dataset:
[HTC One X] c-bone:
So I have been doing a bit of research and the sales of goods 1979 act says the following:

(2)If the buyer requires the seller to repair or replace the goods, the seller must— .

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer; .

Surely not having a phone for 7days is of significant inconveniece and therefore they should replace any faulty phone?

Also if you are making calls to HTC using the 0845 number I suggest you go on a website called saynoto0870 .com. Search for HTC and there is an alternative local number that won't cost you a fortune. (I haven't tested it yet)

The above information only applies to the UK.

Hope this helps.
[HTC One X] adamgaltress:
Cheers for the information in avoiding the 0845 number, and I got some of that information for us already, but interesting point I missed about the inconvenience

Oh and I have some good news everyone ;)
[HTC One X] Scarrrr:
I just receive my repaired HOX

Wifi is back on full strength! There is a sticker on the camera lens, so my thought is that they replaced the cover.

I will upload wi-fi comparison in a minute, first get things back in the air

Picked up for repair on Thursday, back on monday :)
[HTC One X] HertogJanNL:
Good to hear!

This thread has surfaced on Androidworld.nl (Dutch) as well:

http://www.androidworld.nl/119555/verbindingsproblemen-htc-one-x-mogelijk-door-hardwarefout/

Or translated:

http://translate.google.nl/translat...oblemen-htc-one-x-mogelijk-door-hardwarefout/
[HTC One X] zellfan8:
No it isnt a hardware prob, try use these settings:

wifi settings > Advanced

Keep WiFi ON during sleep Always

Auto Disconnect OFF

Best WiFi performance ON

ISC powersaving settings

Put Data connection to sleep OFF

Turn off wifi if not connect OFF
[HTC One X] Scarrrr:
See here the wi-fi test before and after repair.

I am really affraid that the issue will surface again, because even though atm I have full reception, when I apply the pressure test, the signal increases just a tat... This could mean the contact is not 100% perfect and applying pressure increases the contact surface, which increases the signal... (theory?)
[HTC One X] adamgaltress:
Okay guys, here is my update.

Got a phone call from HTC, head office in Taiwan and Slough have both been sent my message and I believe that they have seen the forum. My phone is being sent to Taiwan and they will be looking for a solution to the issue. I assure you this isn't the end of our fight, but just the beginning. I have a contact number for someone at HTC and I am expecting a phone call in about a weeks time which should give us some more answers and the solution that we are looking for.

Click on the image for full details on what seems to be going on now then

FEEL FREE TO USE THIS IMAGE IN YOUR SIGNATURE

Large image

http://accessadam.com/images/htc_broken.png
Use the URL http://goo.gl/wpXDp to link to my webpage or use a link to this thread

Small image (like my signature)

http://accessadam.com/images/htc_broken_small.png
Use the URL http://goo.gl/wpXDp to link to my webpage or use a link to this thread
[HTC One X] wph:
Looks like they now know what to repair (at least at Dynafix in the Netherlands), I got the same repair, new casing. Did you made any extra calls to them apart from your RMA call to HTC?
[HTC One X] N3m3515:
today the german tech site winfuture posted about the issue:

http://winfuture.de/news,70211.html
[HTC One X] Scarrrr:
No I just inserted a leaflet with clear pictures of my device with NO signal at all vs full signal when applying the pressure.
[HTC One X] wph:
Here are two other screenshots, showing the exact same location. The difference is huge, at this location I had to use cellular data connection because WiFi didn't connect most of the times.

vs.
[HTC One X] jaaystott:
Sorry guys, I've hopped of the bandwagon. I'm now a GS3 user, Carphone Warehouse confirmed there has been a recall, not for the Software issue, but for this Wi-Fi issue. It's a silent recall, but if you go instore with the problem they will sort it for you!
[HTC One X] mravant:
OMG!!!!

Would they seriously admitt it???
[HTC One X] Scarrrr:
This is before and after?

---------- Post added at 02:11 PM ---------- Previous post was at 02:06 PM ----------

Sorry to hear. I'm curious about your opinion about the two phones. I still tend to believe the SGS3 is the better phone (hardware wise), but the HTC just has this thing about it.. I don't know..
[HTC One X] mravant:
I Just called HTC and they are denying any sort of problem or recall of the handset.

I also contacted Vodafone who again denied any sort of recall.

Could it be that Carphone Warehouse had a bad batch and hence the recall???

---------- Post added at 01:24 PM ---------- Previous post was at 01:21 PM ----------

Fyi,

UK non-premium number for HTC is

01279 206906
[HTC One X] adamgaltress:
That is the number I was given when I had my discussion, as mentioned earlier.
[HTC One X] cdbwhoop:
My carrier is unaware of the issue at present but offered a callback from the relevant senior position in support. I also notified Endgadget of the problem and referred them to this thread. The more exposure this gets the better for all involved.
[HTC One X] Sebianoti:
I emailed HTC support with the template email (edited of course)

and i received a call back from HTC which i missed so i have to call them back,

will update you when i reach them
[HTC One X] adamgaltress:
Good luck, read up on my website as to what is happened to me! Link on the image in my signature :)
[HTC One X] HertogJanNL:
I called HTC today and requested repair. The experiences of wph and Scarrrr seemed reasonably positive :) They noted (without following some newbie script, wow!) that I could also bring it to an HTC repair point a couple of miles away, so I did.

Unfortunately they couldn't repair it for me while waiting, since they suspected they had to order some new parts. Anyway, it seems I got taken seriously at least, they had cases like this before with the One X. Now I'm hoping to get my One X back soon! Oh well, back to my HTC Desire then, as many of you have done. Already annoyed by the crappy camera and waaay to small storage, but hey, full reception on WiFi!
[HTC One X] Htc_One_X:
Hi all, i contacted Htc this morning as i had enough, my daughter was playing with this handset, on drawsomething and she dropped the handset all of a sudden, i wondered why, so i checked her and the phone and she said "daddy hot" i then checked the phone and it was extremely hot, too hot infact to handle, i swiftly contacted support waiting for a call back, here is the log:

Oh might i add, i quoted this ( Thanks C-bone ) """""the sales of goods 1979 act says the following:

(2)If the buyer requires the seller to repair or replace the goods, the seller must— .

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer; .""""

Please wait while we find an agent to assist you...

You have been connected to James.

James: Hi Karl, thank you for contacting HTC Support, I am looking in to your query now.

Karl Davies: Thank you.

James: I am sorry to hear your HTC One X is having issues.

James: I can see the phone is having issues with Wi-Fi, Signal and over heating issues.

James: Is the phone getting warm or hot?

Karl Davies: It is getting very hot, i have managed t grab a screen shot of the temeperatures it had gained whilst navigating home using the built in sat nav feature.

Karl Davies: It get so hot my daughter who likes to play draw some and telephone her mother screamed becaues the screen was too hot to manage.

James: Ok. In this case I would advise you not to touch the phone at this. Please just leave the phone. I will need to arrange a call back for you.

James: Has the phone injured anyone?

Karl Davies: What is a call back?

James: We will call you.

James: I will need an alternative number please.

Karl Davies: Ok it is ***********

Karl Davies: The phone has burnt my cheek, left a red mark.

James: I am sorry to hear that. I can arrange this call back for you in the next 30 minutes.

Karl Davies: am i able to get a replacement as i am deeply upset with this as this is supposed to be a flagship model.

James: At this time I cannot say as we will need to speak with you over the phone.

James: But at this time please do not touch the phone.

Karl Davies: shall i turn it off?

James: No please leave the phone and wait for us to contact you.

Karl Davies: ok.

James: Is there anything else I can help you with today?

Karl Davies: Yes, i have noticed there are a wide range of issues regarding this particular handset, are you or htc aware of these issues ?

James: Because we are going to call you, we will then be able to discuss this with you.

James: We cannot do any troubleshooting steps on your device at this time.

Karl Davies: Ok, Thank you for your help.

James: You're Welcome,

James: Thanks for chatting with me today, Karl. To end our conversation, please click End Session. You’ll be invited to take a short survey which I’d be grateful if you took a moment to complete. Enjoy the rest of your day!
[HTC One X] jaaystott:
In my opinion the S3 seems much faster all around, I will admit that it doesn't feel as nice to hold but it really does seem to be a lot nicer. The Pentile Display is barely noticeable (although it is, the One X has a better display) but the speed is just, well seriously, it's just amazing!

Doubt it. Carphone Warehouse made a recall a few weeks back because they had problems with the software or something. I could have been given bad information however the woman told me a lot had been brought back to the store hence the recall. Maybe Carphone believes it's had a bad batch, however a H25 model has shown up with the same issues and so I would believe that the issue is yet to be resolved and that HTC will be taking immediate notice-ability to whats happening.
[HTC One X] adamgaltress:
Did they manage to phone you within half an hour? and may I just say you included your phone number and might want to remove it, just incase :)
[HTC One X] Htc_One_X:
Still waiting call back as we speak, and removing number now, cheers lol.
[HTC One X] adamgaltress:
No problem! and feel free to look at the email I sent them in my link and use bits out of there in your argument :p
[HTC One X] Htc_One_X:
Sorry to be a pain Found it in your siggy, . . . . . Tiredness.
[HTC One X] adamgaltress:
here you go :)

http://goo.gl/66Rhz
[HTC One X] wilku:
Hi

Just wants to add my experience. I got my One X on saturday HT24VW... and so far i have the best WIFI reception ever i had on the smartphone. Even my old Samsung that i though has ok reception is 40% worst than that. Hope it stays that way :)

Tested both on stock firmware and now on ARHD 6.1 with custom kernel. In both cases the same performance.
[HTC One X] Htc_One_X:
What a fantastic thread this happens to be, got phone call from HTC UK and offered new handset instantly. Will update asap.
[HTC One X] jaaystott:
HTC seems to be preparing for a worldwide recall.
[HTC One X] adz182:
Hi Guys ,

Thanks for this forum thread that poped up on my pulse news reader . Ive been having trouble with my one x wifi signal .It have been very weak when in another room to my router and after seeing this thread i did the "squeeze test" and guess what signal went to full . So i contacted orange but because its an unlocked handset from phones 4 u they said take it to them ..... Quick call later they gave me HTCs free phone number (08001976639) spoke to a very helpful guy who had heard about it but didnt know details of the fault , he then spoke to his manager who said they have head about it but had not been able to get the same problem on there one x ?! but he accepted the problem and were more then happy to send ups to come and pick it up tomorrow . I really dont know how i will last 4 to 7 day with one my one x :( lets hope its all fixed when its back .

its a ht23 model just so you know
[HTC One X] adamgaltress:
Where has this come from? :)
[HTC One X] Htc_One_X:
I don't know but i am currently deep in conversation with my rep, trying to gauge much information.

So far i have been issued with a ticked, personal email contact address for her, ups picking my phone up on Wednsday / Thursday, for a swap this week, they have a new batch from taiwan come in today, new lt numbers apparently.
[HTC One X] adamgaltress:
Fair enough, hopefully they will recall all of the faulty devices then! :)
[HTC One X] Htc_One_X:
We can only hope aye.:rolleyes:
[HTC One X] mravant:
Just had the below response to the letter template (modified) from Adam,

Good Afternoon,

I have attempted to contact you today in order to resolve this issue for you.

We will be issuing you with a replacement device and then we would like to arrange collection of your faulty device in order to send this to Taiwan for testing.

Please may you provide me with a postal address of which we can send the replacement and a pre-paid envelope to collect your handset.

Many Thanks

Zoe N

HTC Care Manager

Thanks Adam for the superb letter :)

I did respond to enquire as to which version they will be replacing it with, just waiting to see what is said.

I now am just awaiting my phone back from repair (tomorrow hopefully).

---------- Post added at 04:24 PM ---------- Previous post was at 04:20 PM ----------

I suggest we all use the fantastic letter template and email HTC, it looks like the only way forward at present.
[HTC One X] Sebianoti:
I got a reply from Zoe at HTC

and they will be issuing me with a replacement device.

they also asked me to send my One X to Taiwan for testing
[HTC One X] adamgaltress:
Excellent news! Good luck to everyone else who is contacting HTC!
[HTC One X] Zulake:
It's been gone for over 2 weeks now, and they say it can still take up to 3 months. :mad:

It's Hi Smartcare by the way. They couldn't repair it, so they send it towards HTC. Which is a progress that can easily take up to 6 months to complete...

I would rather have a replacement straight away, this takes way too long. Unfortunately, I'm afraid that ain't an option, unless HTC decides to contact me directly.
[HTC One X] adamgaltress:
It may be worth trying to complain to HTC about this, I'm not sure on the laws in the Netherlands, but in the UK it can't be an incontinence to the customer when the manufacture repair, replace, or refund you. Have a little look round and see what you can find :)

---------- Post added at 04:55 PM ---------- Previous post was at 04:52 PM ----------

Updated my website a little more:

Essentially, those who have used my email as a template seem to be getting somewhere and pretty quick by the looks of it :)

and if your phone is being sent to Taiwan try to include some information about the issue and how the case seems to flex. It should help speed up the proccess hopefully!

http://goo.gl/66Rhz <-- click see the whole thing!
[HTC One X] Scarrrr:
that's odd

I contacted HTC directly (to prevent another party joining and make things complicated) and they repaired mine in 3 workingdays.
[HTC One X] Sebianoti:
When my brother gets back from work i'll test his One X, but seeing as he is getting many other problems like 3G keep going off and won't get back on until you restart, i think HTC will also replace his One X in return for sending his one to Taiwan
[HTC One X] dave_heath:
So I had a phonecall from a HTC support guy after lunch today. It was in response to the web form I had filled out, on 6th June...

He asked what problem was I having and did I still have the same problem.

After explaining what happened and what I had found and confirmed with the help of XDA, he told me that HTC support/engineers "don't look at web forums because they are often full of unhelpful information."

I asked him how I could get HTC engineers to see the photos and videos of my problem if they are not willing to go to a web forum?

He told me that he could open an email support ticket which I can email attachments to and that they would get passed on to the engineers.

AT LAST PROGRESS!

Sadly I still have not had an email from him. :(

Will keep you posted
[HTC One X] adamgaltress:
When I spoke to Zoe she said that my message had been sent to head office in Taiwan and Slough and she told me that they had been looking at the links I sent them, one included this thread :rolleyes:

Oliver has some updating to do to the OP when he gets online ;)
[HTC One X] Zulake:
I just contacted HTC themselves. They said they were totally unable to find the device in their system. Meaning the phone never arrived at their repairservice. It was sent there about 9-10 days ago, however.

Following this, I contacted Hi again. They couldn't say much more then 'just wait'.

As a final attempt, I contacted Teleplan (the repair center). After the 'nice computerlady' announced the call costs 50 cent/min it rung for over 4 minutes, only to be hung up after that.

I'm kinda furious now. Nobody knows where my device is, and nobody knows when it will ever be back.
[HTC One X] adamgaltress:
Did you send your device as recorded delivery?
[HTC One X] Zulake:
I have a printed ordernumber, including IMEI number and all other obvious device details like the name and color.

Other than that, I have nothing worth noting.

The phone was picked up by Teleplan (which is a Belgium repair service?), which almost immediately forwarded it towards HTC 'because they couldn't or didn't want to repair the device'. HTC, however, doesn't know anything about a phone being send towards them. Which most likely means my phone now floats somewhere in the middle of nowhere, or they lied to me about sending it to HTC and they send it to some kind of external repaircenter or whatever.

Heck, if HTC were to contact me to send me a new replacement device with the condition I will send the eventually returned/repaired device to them whenever I will recieve it, I'll gladly agree anytime.
[HTC One X] mravant:
I think as long as you have confirmation/proof that Teleplan collected it then you have nothing to worry about as they will be liable for the loss.
[HTC One X] Zulake:
Sure, but I'm still getting more angry by the day as it takes quite long in my opinion to repair the device.

Hell, whenever that thing gets back to me I'm afraid I have to re-learn how to use it.
[HTC One X] adamgaltress:
Try ringing Teleplan again and checking where your device went and then get as much information as you can as to where, when etc and make sure you tell them that you rang HTC and that they had no records of your phone what so ever. Good luck finding it!
[HTC One X] mravant:
Why don't yu just email HTC directly and state that it is unacceptable and not what you would expect from them.
[HTC One X] Zulake:
Just done so, they hung up on me again after letting the phone ring for about 4 minutes (and thus collecting 2 euro's worth of air in the meantime).
[HTC One X] KenMoo:
A quick follow-up, she promised to monitor closely and gave me a better response with the issue on Monday (12/6/2012), here how it goes ...

Dear *******,

Thanks for your reply.

As your phone issue, we agentd adviced you to send your phone to service center for checking. How is the resulut? If we diagnosis it is a hardware issue, we will fix the issue for you.

Look foward your reply.

Wish you a good day!

Two major issues, she advice to send the phone where she was aware it was in the service centre and she promise to monitor closely but questions the result ?!!?!?!?!

I am baffled and honestly enraged with the reply and judging by the mail, she is not doing anything about it !!

I am from the Asia region and this is very discouraging. Anyone knows of a Asia HTC rep that I can contact regarding this issue ?
[HTC One X] adamgaltress:
News Update: XDA TV! :D

[YOUTUBE]?v=B97vWHk2qJo[/YOUTUBE]
[HTC One X] illbeinmybunk:
Not sure if what I've got is a fault or if one else has this here. But I'm usually rocking full WiFi signal. The squeeze thing does the opposite why dropping it to one or just dc's.

The main thing I found out was if i grip my phone (a normal grip, nothing tight) at the top ( right hand, fingers round the left ) the the signal also drops to 1 or dc's.
[HTC One X] jangrewe:
I have a grey HOX, s/n HT23DW, and this device does have the issue, too.

I don't think the issue has developed post-manufacturing, as i haven't used it at all yet - it's only lying around and being used for CM9 testing.
[HTC One X] adamgaltress:
Try sending HTC an email like the one you can find from the picture in my signature :)
[HTC One X] knoxploration:
Thanks for the reply, but actually in my case as I replied a few posts later, I identified a misbehaving device that was causing my problems. When the device is powered on, the HTC's WiFi resets 2-3 times per minute. When powered off, the HTC WiFi is stable.
[HTC One X] rikardo1979:
Great thread, really helpful ;) cheers m8

I just have an issue caused by me. When I've opened the phone I've managed to damage one of the components and that cause my vibration motor is not working anymore :( unfortunately as it is a part of the circuit for it. I'm just about to change it but the problem is I don't know what is the value of that component as I couldn't measure it as it was damaged so much so it wasn't possible to do so.

I would like to ask if is here any1 who can tell me what is the value of that SMD 0402 capacitor ( see the picture )?

Only problem is if some1 want to read the value it is mean that the cap have to be 1st unsolder to do so. So please, if is here some1 who can do that for me I would really appreciate ;)

Or maybe some1 have the BOM (bill of material) and schemes of HTC One X ? :) that would help too.

Cheers guys

:cool:
[HTC One X] adamgaltress:
I presume it is metric so..

01005 (0402 metric): 0.4 × 0.2 mm (0.016 × 0.0079 in). Typical power rating for resistors = 0.031 watt

taken from wikipedia http://en.wikipedia.org/wiki/Surface-mount_technology
[HTC One X] rikardo1979:
thanks for response but I didn't mean the size(measurements) of the component as I know that is 0402 package, and it is a capacitor and not resistor.

What i need to know is the value, so for cap it would be something in F = farad

But thanks anyway ;)
[HTC One X] adamgaltress:
Worth a try! :(