yashsingh1/xdaforums huggingface dataset:
[HTC One X] wman2:
Have updated my post here http://xdaforums.com/showpost.php?p=28604756&postcount=1998

Thanks very much for the advice everyone, especially Oliver. I will update you when I receive I reply from HTC.

Thanks again,

wman2.
[HTC One X] bigoliver:
Will add your story to the OP tonight when I'm at my pc again.

Cheers
[HTC One X] lnoormohamed:
been over a week now since they have had it not even looked at it yet.
[HTC One X] irharrier:
as you know I am waiting for 1 to 1 exchange by HTC

Just called HTC and they told me they won't have stock until next week!!!!

helllll she told me the same last week!!!!!

is there any good to write letter to HTC ?!
[HTC One X] krezo1987:
Hi guys just wanna report...my phone came back from repair centar here in Croatia, it took 10 days, and everything seems OK for now. In repair centar report stated that they replaced motherboard and backcover. I can confirm that cause my old backcover had scratches. I hope it will stay like this now.

I'm going for a swim now, take care. :D
[HTC One X] holey78:
Hi all.

I having been following advice on this thread for a couple of days.

I have the WiFi issue now and wanted to share my experience. I bought mine from Amazon and have to say their customer service has been excellent compared to HTC. I emailed HTC regarding the problem and all I have is an automated response so far. I contacted amazon with a link to this thread and explained what the issue was and the fact that HTC have not replied. They are now sending out a replacement :) I am in the UK and bought the phone over 2 months ago.

Hope this helps others and thanks for sharing everyone.

If the next one gets the same problem I think I may look for a refund. I love the one x but can't put up with out WiFi, especially if o2 has another problem.
[HTC One X] boe323:
My 6th phone still going well, but is hasnt been very long since i had it, vodafone rang me this time round and asked if i had any problems or issues, i told them i dont obviously, anyway, i nearly gave myself a heart attack today, my phone was ni longer in my jacket pocket, it fell out in my fathers car but, i thought i got robbed lol, someone bumped into me, when i checked my pocket my phone wasnt there, i grabbed this dude round is throaght and started threatening him, my father then came running up and handed me my phone lol, i felt such an idiot.
[HTC One X] ToddeSwe:
Hope I never run into you :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] 1000moths:
So just received the phone back, it's new, but not massively happy is it's a HT23 serial (older than the one I sent for repair) and as such will absolutely have the same chance of developing this fault.
[HTC One X] pickup9785:
It is all good, slow, but good !

I just wanted to make this post because I keep reading this thread and see bad after bad after bad...

I sent my phone off to the HTC service centre with an A4 sheet of paper listing my issues, WIFI antenna, overheating, poor battery life, intermittent yellow tints, micro scratches on the screen etc etc

The bad part is that it took them three weeks to get it back to me, a lot of that was awaiting parts from Taiwan? Anyway, it arrived back on Tuesday, and I know I haven't had a great deal of time to see of any faults re-occur.... but so far, everything, and I mean everything is fixed, battery life is fantastic, i'm now getting 3-4 hours screen on time where as before it was 2 if I was lucky (still on 1.29 base, and with same usage), they replaced the screen, no more micro scratches, back cover was also replaced and in better condition that when I sent it om, wifi is now the best I've had of any phone, overheating seems to be under control, and I've not seen any yellow tints yet.

I am very happy with the repair. :laugh:

If it was me I would defo go with HTC repair rather than deal with the distributor...
[HTC One X] stuart0001:
Had you unlocked bootloader
[HTC One X] irharrier:
and which country are you living?!
[HTC One X] pickup9785:
No, bootloader was locked, and I am in the UK
[HTC One X] copers:
Just as a follow up I got T-Mobile to replace my handset. Replacement phone was not original :( but in very good condition and the wi-fi on it is excellent. The question is for how long....

Replacement was also a HT24. I suspect it may have gone back due to poor wi-fi and has been repaired???
[HTC One X] bigoliver:
Do you mean your replacement phone was refurbished rather than new? It should be as good as new, let's hope it has the fix applied to it.

I would not have accept a refurbished phone. I would either official repair or replacement phone with latest serial in Stock. It will be hard to rely or trust your WiFi.

Hopefully you will not have to go through this again. Fingers crossed
[HTC One X] 1000moths:
It's brand new as far as I can tell just that the serial is HT23 when the one I put in for repair was HT24.

I'm not sure if the screen looks a little yellowish too, going to see a friend who has an HT25 tomorrow to compare.

Naturally if the WIFI fault does reoccur or the screen does have the yellow tint it's going back to the shop and this time I'll be asking for a brand new phone, and possibly even go as far as an SGS3
[HTC One X] bigoliver:
Oh I understand now, it was not the original phone you sent away.

My HT23 had a yellowish screen I thought. I now have another phone with 720p and the screen is not as good as the HOX (Too dark). In fact I miss my HOX all the time, the HOX is probably the best phone available at the mo, the camera was the best camera on a phone I had ever used and the UI is great IMHO. I so wish I hadn't lost faith in it because I miss it :crying: . On the plus side, my new phone is fault free (touch wood)
[HTC One X] bigoliver:
Anyone else think this guy has the same problem and doesnt even know it yet...

[YOUTUBE]5lsR5XL7V8Y[/YOUTUBE]

He writes he can put up with his WiFi disconnecting but this bluetooth issue is driving him crazy. I left him a comment, bet we see him here soon.
[HTC One X] 1000moths:
Yeah it would be pained to change the HOX to anything else really, but I've hugely lost faith in HTC's build/QA process.

On closer inspection (now home) I've found that the left side of the screen isn't actually seated in the case very well and the case flexes around it when pressed gently.

I'm actually really angry that CPW have the cheek to send a device which is clearly substandard as a replacement. I'm going back there tomorrow and wont be leaving until I'm satisfied with the end result.

As for the "Your repair wasn't covered by the manufacturers warranty, but we fixed it for free anyway" piece; I asked the guy in the store what that meant, he said that apparently they'd been unable to fix the issue or work out what was causing it. This struck me as very odd as HTC have quite openly, although it seems not officially, admitted that it's a manufacturing fault.
[HTC One X] Kickasskev:
Well well well, I got my device back today when they told me yesterday they were gonna replace it for a new one with all accessories etc, it works fine now the WiFi, it came back with the same ht23 number on it, but when you get the little barcode stickers to attach to the device if you send it back again there is the wrong ht number on there its different from mine, starts ht24, also why would they send mine back saying it wasn't repaired when it was and why did they say they will send me a new device?

Will see what the post brings tomorrow maybe a new device and they sent my old one back by accident?
[HTC One X] bigoliver:
HTC have made an official statement that indicated it is a manufacturing fault. They seems to be a continuing break down of communication between HTC and the repair centres. HTC's official fix is linked from the OP if anyone wants to print it off and return with your phone, at least then repair centres cant say they are unaware of a fix. Go into Carphone Warehouse and demand they resolve your problems (However you see fit) quote the Sale of Goods Act (linked in OP) and let us know how you get on. Good luck
[HTC One X] bigoliver:
I am pretty sure HTC add your current serial number to a new phone so your 2 year warranty doesn't start over again.

Does the phone look different?
[HTC One X] Kickasskev:
Cleaner? That's about it, the back has a few light marks on it which I can't remember if they were there before.
[HTC One X] wman2:
Got a reply from HTC by email:

Dear *******,

Thank you for contacting HTC regarding your HTC One X.

My name is Ryan and I am a Technical Support Agent for the HTC Written Team.

I’m sorry to hear that you are experiencing difficulties with receiving a quotation for your repair with us.

The reason for this is due to the bootloader of the phone being unlocked.

To resolve this, ****, I would like you to perform the following steps:

I have spoken to my supervisor and I can see that we are currently looking in to listening to the call you have had with the agent when you booked the phone in to repair to see if you were informed of the out of warranty information. Once we have listened in to your call we will be in contact with you as soon as possible to notify you of the outcome.

We do apologise for the delay in your repair.

To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Ryan

HTC

So not very promising there. I did say in the original email that I didn't remember being told about the bootloader voiding the warranty when I rang up to book the repair which is true so that may mean I get it repaired for free.

Otherwise I guess I'm back to square one.

Have updated my original post here: http://xdaforums.com/showpost.php?p=28604756&postcount=1998
[HTC One X] bigoliver:
Sorry I forgot to add ur story to the OP, will do it tomorrow.

Did you send your phone back UNlocked or RElocked? The wording could be important here. I still believe a unlocked bootloader should be covered as HTC know it was not the software that caused the issue. Let's see what HTC say after hearing the recording. Keep your post upto date and we'll try to help

Cheers
[HTC One X] wman2:
I sent the phone in re-locked which I did via fast boot. I did this because I didn't realise htc would be so strict about their modding etc - when my friend brought his iPhone into an Apple store jail broken for a repair, the man in the genius bar just told him to plug it into one of the store's Macs and restore it then he was allowed the repair for free. Warranties are certainly something Apple trumps HTC with massively (and most other companies for that matter).
[HTC One X] bigoliver:
From what you say HTC are wrong in this situation, they admitted fault for this wifi issue and should face up to their responsibilities without looking to blame it on bootloader.

This is where the SoG Act would have helped as the seller has to accept the fault was their when you bought the phone unless they can prove you caused the problem.

It looks like you've done your research and I'm sure HTC has to honour your warranty in your situation, take this as far as you need to, I'm sure htc will put it right in the end. Shame you need to fight for the service we all expect and deserve.
[HTC One X] lnoormohamed:
mine says it got fixed yesterday shipped yesterday however UPS saying no tracking infomation hopefully monday
[HTC One X] dalecook:
Repair complete

I've posted a couple of updates just for the sake of adding to the general picture.

Had the wi-fi fault outside 30-day swapout period, had phone collected towards the end of June (after HTC's 18th June admission), the repair took 3 weeks all in all.

Seems OK so far but can't bluetooth to my new car stereo (new since phone went off for repair) so am holding off until firmware updates shed more light on things. Wi-fi issue OK for now, will obviously hope it stays that way. Confidence in this expensive purchase is not yet restored, life moves on.
[HTC One X] teky:
Just received my new phone. Sent off a black and got a white back!.... not too fussed about that though as I'll be sticking it in a case. Serial is HT24 so younger then my old phone and WIFI looks fine at the moment, no screen issues. I herd the woman on the phone wrong as no beats headphones. On charge currently so will play and test it as soon as the battery is full and applied the latest update to it.
[HTC One X] ste1164:
What app do you guys use to test for wifi issues?
[HTC One X] stuart0001:
https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer
[HTC One X] irharrier:
THAT IS some great news after all !!!

is the sticker serial number the same with the phone?
[HTC One X] chimo29:
Well I got my phone back after 15 days. Its all working perfect. Fingers crossed it will stay that way. No damage either so that's good.

To be honest I'm happy with the repair but what got me so angry was the fact that from the word go, I could never track it. they wouldn't acknowledge the fault as per this forum. every time I rang, they gave me the impression they had no idea where it was or what its status was. and even at one point admitted it may be lost. literally about 15 hours before I got it back, I got a call saying they haven't forgotten about me and will be on to the repair centre to get to the bottom of my issue. at the same time the phone was actually on the way back to me but they didn't even know that.

So all in all, a good repair but severely bad communications and knowledge of the process from start to finish. If I had just been able to know where its at, id be happy. And of course that its actually fixed. Glad it is. I hope it stays fixed too. Ive tested it vigorously. Not going ot be gentle as it should be sturdy anyway. But all good now.

So thanks for your support and I wish the rest of you all well and hope you get sorted soon.

If it goes again for me, no doubt I will be back

Chimo
[HTC One X] PoshCat1:
Well, I took my phone to the O2 shop on Monday lunchtime and they sent it off to be repaired.

I got a text on Wednesday morning saying it was on it's way and it was already there when I got home that night. Great service from O2.

The letter said they had replaced the circuit board.

Wifi has not fallen out at home since I've had it back, and I can even get a connection at the far end of the conservatory now, something I could never do with my Desire.

So I am one happy bunny :D (even if O2 couldn't provide me with the means to make calls on it for 24 hours !!)
[HTC One X] stuart0001:
Glad to see some successful repair reports coming in.

It would be useful if you could state whether you had unlocked your bootloader or not.
[HTC One X] tim071286:
Serial: HT23XXXXXXX

Region: UK

Repair Centre: Regenersis in Huntingdon

Bootloader: RELOCKED and Stock ROM Installed / Wiped

Called HTC Customer Services on Thursday 5th July.

UPS picked it up on Friday 6th July.

Waited...

Called on Wednesday 11th July for update. Was told they had been waiting for parts to come in.

Received wiped device back on Friday 13th July.

I had applied a full body protective skin which was also removed by HTC.

So far so good... Looks much improved.
[HTC One X] teky:
I'm not sure if this was meant to happen..... but I think I've just got my old one back as well, and it looks like it has been repaired.

Does this mean that HTC have passed me a new One X as a sorry????

I'm afraid to phone up to find out

---------- Post added at 04:43 PM ---------- Previous post was at 04:35 PM ----------

The brand new one came sealed in original boxing, and what seems to be my repaired one has come back with a different sticker serial then the phone. It looks like the casing and screen has been replaced at least as there was little marks on the casing and a very small scratch on the screen, both now completely clear

The new white one is unbranded, and the repaired black one is locked to Three
[HTC One X] Henkjoost:
If it get's repaired without a problem made about the unlocking... can I use your case as kind of an excuse to also get mine repaired without me having to pay €350? can you PM me with your story.

Then I can tell HTC>
[HTC One X] wman2:
You lucky person! HTC still insists that my re-locked bootloader One X is out of warranty and wants me to pay £195! Still waiting for an update from them in regards to an official statement I can use.
[HTC One X] :
So my second device has just got worse over past few days with this again. Gonna take it into the O2 store tomorrow as WiFi is terrible, Bluetooth non existent, it has also started overheating quite badly and 3g performance has deteriorated.

I'm outside the 28days for this handset, so repair it'll be, but I'm going to make it clear before they send it off that if it comes back and I develop another fault I will want a different handset. This is HTC'slast chance with me.
[HTC One X] bigoliver:
Hi mate,

Has HTC called you back yet? If not call them, ask to get your case escalated to a manager, explain the fault explain you are on this forum and we are all helping you, explain that others are getting repairs with an unlocked bootloader and as the fault has developed due to an admitted design flaw by HTC it is unreasonable immoral and probably illegal to charge you for the repair. If enough of us are going to get charged we can always all turn up at HTC head office in UK and make a lot of noise, get press involved etc. I doubt this will be needed and your case has just been a misunderstanding that will be resolved soon.

I added your story to the OP
[HTC One X] wman2:
I just called up HTC and told them pretty much what you said, and said other people had had it repaired for free etc... The man said that because the bootloader was unlocked, the whole warranty was voided and so they couldn't tell whether a software modification had caused the fault or not. Of course I reminded him that this was an acknowledged issue by HTC and it had been happening before I unlocked the bootloader, but he didn't want to know. He said the case had already been escalated as far as possible (although they hadn't called me back for 2 days) and there was nothing else I can do. He said that they still haven't listened to the call yet and when they do they'll make their verdict on whether or not I should have to pay.

He said the people that had unlocked /re-locked bootloaders and got their phone replaced for free just "slipped through the net" and they were supposed to have been charged.

I feel like I'm going round in bloody circles here - the emails take more than 24 hours to be replied to, and they're generally just stock responses anyway. The phone support team is like talking to a brick wall and I don't seem to have any say in this matter or how it's dealt with. I've now completely lost faith in HTC and my next phone will almost certainly be a Samsung...

(sorry for the rant but I need to vent somewhere and the customer service don't seem to be able to help at all)
[HTC One X] lnoormohamed:
mine came in today with no mention of whats been fixed or replaced.

wifi seems to be fixed

but still getting the creaking sound on the top right on the phone when you pinch it.
[HTC One X] chimo29:
Im the same. I got a warranty invoice with no charge obviously but no sheet explaining what the fault was or what was done to repair it.

Still though its working like a dream now. Just hoping it stays that way. Its 20 months or so till my contract runs out. If its trouble free till then, then Ill have my faith restored in HTC. But next time I don't think I'll get a newly released model till its out a few months and the teething problems have been identified.
[HTC One X] Henkjoost:
I feel with you... you probly read my story... same as yours
[HTC One X] irharrier:
WOW you are lucky!!!!!!

no need to call them,it is some kind of revenge :))))

was your grey HOX relocked when you send it ? what about after you received it from repair center?!
[HTC One X] teky:
Yep the grey HOX was relocked when I sent it in, and came back locked, so the main board was replaced.... its basically a new phone but with the serial carried over to it.
[HTC One X] boe323:
Right, my 6th replacement, everything was fine untill yesterday, now i have a whole new issue to report, the bottom keys stop responded every so often, on one device that i opened, i noticed these keys wouldnt work untill the back was on, but i thought those contacts were for the speaker? are there any more by the bottom row of keys?, anyway, there is another fault to add to the collection.

---------- Post added at 11:24 AM ---------- Previous post was at 11:19 AM ----------

Originally Posted by teky

I'm not sure if this was meant to happen..... but I think I've just got my old one back as well, and it looks like it has been repaired.

Does this mean that HTC have passed me a new One X as a sorry????

I'm afraid to phone up to find out

---------- Post added at 04:43 PM ---------- Previous post was at 04:35 PM ----------

The brand new one came sealed in original boxing, and what seems to be my repaired one has come back with a different sticker serial then the phone. It looks like the casing and screen has been replaced at least as there was little marks on the casing and a very small scratch on the screen, both now completely clear

The new white one is unbranded, and the repaired black one is locked to Three

Wow, you lucky son of a gun:good: You void your warranty, and you get your phone repaired to a virtualy brandnew phone, plus you get an unbranded brand spanking new, still sealed in its box,phone as well.
[HTC One X] Henkjoost:
My phone was shipped 11th, not received yet...

Kinda worried even though there are just 3days past.

What if I never get it back, call HTC or Dynafix (the repair centre?)
[HTC One X] bigoliver:
You would just contact the same company who contacted to get your phone repaired, let them worry about it. Hope they lost your and they have to send you a replacement.

Did you pay the unfair fee in the end?
[HTC One X] :
That's my phone off for repair. Won't be posted from the store until Tuesday due to the bank holiday, I'll be able to track it online so hopefully this won't be added to the horror stories.

Sent from my HTC Wildfire S until HOX is repaired
[HTC One X] bigoliver:
Good luck mate, we are getting very mixed results. I hope yours is one of the better experiences. Keep us informed
[HTC One X] Henkjoost:
Will get a payment paper at home with the phone I guess. (€36 for sending back unrepaired) Dynafix repaired, and I guess they send the phone back, so I will call them wednesday or maybe tuesday...

Though I sent it in via HTC, and they came to pick it up.. call them?
[HTC One X] sr.mcgill:
Big Thanks!

Many thanks to all who have posted in this thread. I have been following it from the start and though it didn't affect my One-X at the time I was interested in the responses and the community input.

While on vacation last week my HOX developed the same issues with the antenna and not wanting to be without my phone for an extended period of time, I went for it and tried the self-repair that is posted within this thread. I am very happy to report that the repair was a success and I now have full bars on WiFi. The procedure took 10-15 minutes as advertised.

I did not solder the connections rather just bent the posts back to an upright position (I'm sure this is a temporary fix and will need to solder at some point but I have bought some time until I can get someone I think can fix it properly).

I was nervous about opening up the HOX (I used Guitar Picks). I think I was lucky not to have screwed up anything, which I normally do, but for me it was worth the risk.

I completely agree with others in the thread, if you are not sure you can do the self-repair or if you can get HTC warranty/support DO NOT TRY THIS! I could have easily broken the backing or broken the pins. I don't know what I would have done at that point.

Best of luck to all.
[HTC One X] bigoliver:
Yeah, if you sent it in through HTC then call them and see where it's at.