yashsingh1/xdaforums huggingface dataset:
[HTC One X] Von Ropen:
Hi, I discover that I have wifi antenna fault. I read the thread trying to know what to do. My phone is rooted so I am not sure If Htc would change the phone or repare ir using the guaranty. At the bottom of the first post I read the horror repair stories, but it does not says that if the few Htc one x phones repared had the boot loader unlocked by htcdev or if they are untouched.

So please can someone tell me if the few repaired phones have untouched recovery? Thanks
[HTC One X] ste1164:
There seems to be a bit of both. Its a lottery if you send your phone in with an unlocked bootloader that you dont need to pay. I might be wrong but it seems that if you put the phone back to stock yourself then send it in without mentioning the unlocked bootloader HTC dont make a fuss about it.
[HTC One X] :
Mine was unlocked, but before I sent it off I flashed the stock rom for my region and relocked it. Luckily they fixed mine however some people who have done the exact same thing did not get their phones fixed under warranty. Its all down to luck it seems.
[HTC One X] szjeng:
Fast return

Sent my device for a repair yesterday and I just received an email that my hox is ready to be shipped back. Isn't that a bit fast? :confused: Look at the screenshot as an attachment :laugh:
[HTC One X] :
Mine was a similar speed. I sent it off on a Tuesday and received it back on Friday.
[HTC One X] Von Ropen:
Was yours One X roted then unroted before send it to HTC?
[HTC One X] szjeng:
I had it unlocked via htcdev, installed custom rom on it with CWM recovery. After reading all the useful posts about this issue I did what was recommend: Flash stock recovery back, Relock the bootloader and then run the latest stock RUU. Lost all my data etc. but it is was worth it. No quotation for me so far means I still got waranty :laugh:

Btw I'm from the Netherlands :good:
[HTC One X] Von Ropen:
congratulations!, I am going to try and see If HTC keep my warranty...
[HTC One X] bigoliver:
Would you not be better off returning your phone to the seller for repair. In the UK we are covered by the Sale of Goods Act which means the seller has to repair replace or refund any faulty purchase within the first 6 months of purchase unless they can prove you caused the fault, I believe this is similar across Europe.

More information about returning to htc or your seller is in the op.

Sent from my phone using a forum app
[HTC One X] paddyoreilly:
When is a repair not a repair

Happy that you have finally had a satisfactory response.

Am puzzled at his statement that HTC have NOT officially admitted to them that there is a fault.

If there is no fault, why have they altered there assembly to include the poly carb "fix"??

Comments??????:confused:
[HTC One X] :
It was relocked and flashed back to stock rom.
[HTC One X] gloscherrybomb:
Feel free!

Perhaps my letter can be used as a template for others.

The comment regarding the lack of official announcement re: the wifi problem is of course ridiculous, we have access to the HTC provided fix document!
[HTC One X] Von Ropen:
Hi bigoliver,

Thanks for this thread, and all information you put on o.p. a great job :) that way you helped a lot of us with this defect on our one X. Acording to Spanish law you have 14 days after buy something to return the defective item to the seller, before that time you have two year warranty from the manufacturer, in this case HTC. So unfortunately I cannot send it to the seller, I would try to send it to HTC with stock rom and recovery... and I would cross my fingers...

Regards
[HTC One X] gravitywell:
Hey everyone. I wish I had done some research, lol.

I picked up a HOX yesterday at a retail ATT store. I also picked up a new BT headset (Motorola Elite Sliver) In the car ride home, I had issues with the BT not being clear when trying to talk to my friend. When I got home, I called my dad and it had better clarity for him (The people I call report the issue, i hear fine.) As I walked around a little, I noticed I couldn't get more than 10 feet from the phone without risking losing my BT connection.

I tried calling from the car ride home today, again having the same issue. (People I call reporting it's staticy and scratchy sounding.) So I swung by the ATT store, they swapped out the motorola, and I'm having the same issues with the new one.

While researching, I discovered this small fiasco. My phone is a HT25TW. I'm not sure exactly what I should be doing to get this fixed. Obviously, I can return it to ATT, but am I looking for a HT26 or HT27? Are those even out?
[HTC One X] ste1164:
Im not sure if you have the same issue as the antennae are in different places. But you could try and swap it out. I would ask in the AT&T one x section.
[HTC One X] bigoliver:
The comment about HTC not releasing a statement is wrong. I call HTC UK the day the statement was made, I asked the rep if htc had made a statement about the wifi fault, he put me on hold for a few minutes then read the official statement out to me in full.

A day later htc wrote an update to the official statement explaining that the American LTE, One XL version, also known as htc One X is NOT affected.

The rep you spoke with should not have told you incorrect information, if unsure they should have just said they didn't know.

Sent from my phone using a forum app
[HTC One X] bigoliver:
Ste1164 is correct, the at&t version is a different phone with different insides, it just shares the same name. I would guess it is possible it could suffer a similar issue as the flexible uni body seems to be the cause, but hopefully not. It sounds like you have recently bought your phone so you should hopefully be able to exchange it in store without any fuss.

Sent from my phone using a forum app
[HTC One X] psycop:
My phone is on the way back to me now, i however doubt they fixed the problem as they state that they "Replaced motherboard and tested ok" - a motherboard replacement is not gonna fix the problem, is it??
[HTC One X] Rusty!:
Depends if that motherboard has the polycarb strips attached to it or not.
[HTC One X] McSic:
Hey guys,

just got my phone back from HTC Repair Center after 3 and a half weeks. Quite a while, eh?

So.. they switched the backside (as I can see) and said they fixed the Wifi antenna fault.

Let me just test it.. OH, it's still only 1/4, where my laptop and comp have full wifi signal? So it's obviously not fixed, great.. HTC.

Not only that, but my display has one deep scratch now, also scratches on the side, it looks like they dropped my phone. Are they serious?

I feel like being trolled, I've waited 24 days for them to repair this ****, and they only make it worse... wtf is wrong with them. Wow.

I'm never going for HTC again. This was my first time and my last.
[HTC One X] Rusty!:
To be fair, it's not HTC that did it, it's Regenersis.
[HTC One X] wman2:
Wow, that is very very poor. Contact the shop/site you bought the phone from and tell them what's happened and how HTC's being uncooperative. They should replace your phone for a new one... I would say complain to HTC but in my and other people's experiences they'd probably do f*ck all.
[HTC One X] colinmc8:
Hi there,

I´m on a similar boat, took about 3 1/2 weeks too and when I got it back there was a slight crack on the bottom right hand corner of the case where it meets the screen, also on the left edge you can see a dent where a tool was inserted to pop off the case. Apart from that I also noticed a yellow spot as mentioned in another thread on here.

So I ring them up and the guy doesn´t even listen to me, he says ok sir I will try to locate your phone but this can take a few days...

Now its been a couple of weeks since I first reported the second time and they are still making me wait so they can confirm the repair.

I used to love HTC, I don´t know what happened but they´re going the wrong path for pleasing the customers.

Next time I will definitely think twice about spending €500 on a HTC product!
[HTC One X] zombiefly:
oh dear, this is not reading well at all. feel for you guys with damaged devices... i've still not sent mine back... my temp fix is still working great and i'm beginning to think sending it off is a bad idea....

do i take the risk and continue with my temp fix until such time as i need to fix it myself... decisions decisions. my phone is pristine, i don't want it damaged
[HTC One X] wman2:
I suggest that with the state of HTC's repairs at the moment, you stay with your temp fix until it stops working. Then print out the HTC official repair guide for this problem located at the beginning of this thread and bring that and your phone to a local phone repairer/unlocker. They should be able to follow the instructions and fix it for a price that's probably worth paying to ensure no damage is done and you're only without your phone for a day or so.
[HTC One X] zombiefly:
yeah, the problem with that is the warranty is dead. but then according to htc the warranty is dead on my phone anyway, as i unlocked it

i guess i could fix it myself.
[HTC One X] wman2:
And the warranty doesn't seem to be worth much anyway judging by people's experiences.
[HTC One X] liberator72:
Update on my long running saga.

My first black HOX (HT24) had the WiFi problem so bad that I could only get a signal in the end if I stood litteraly 3 feet away from my router. After weeks of arguing with CPW tey agreed to replace my handset, which they did although it took 2 weeks further to do. The one they sent me (a black HT23) had the GPS fault so I took it back and complained. I had to wait a week for them to ship me out another and in this time the replacement also began to suffer from poor WiFi. I wasn't too bothered as I was getting another replacement. The week passed and I got a call to come collect my new replacement only to find they had shipped me a "WHITE" HOX (HT23 also). I was not satisfied with this as I work in the construction industry and with my hands being dirty all the time, a white phone is just no good to me. The store assistant looked up on the syste and they had definately ordered a black one as it still showed on their system, so she called to find out why I was sent a white one. The bloke on the other end of the phone just kept saying that I should accept the white one because in his opinion it looked better anyway!! An hour of back and forth on the pone between the store assistant and the CPW's office and they agreed to send yet another replacement out, this time "BLACK". Today I get a call to say it's ready for collection so I go down to collect it, only to find they have sent yet another WHITE one (HT24).

The GPS seemed perfect (not relevant here I know) and so did the WiFi for now, but I really have a bad feeling about this. I didn't "squeeze" the phone but the back casing did seem rather flimsy so I do think the WiFi fault will reappear on this one too. So I've decided to accept ths white one, test it for the next week or two and if it shows even the slightest signs of degrading then it's going back and the store assistant has said I can change to another model/brand. I'm honestly gutted about this. IMO the HOX is simply the best phone out there (when it works) and best looking too and to go over to the GS3 is going to be awful. My sister in-law has one and I have been playing with it for the past week or so, and despite it feeling flimsy to me, looking f-ugly and having that god awful TouchWiz overlay, it works exactly how it should. I'm praying this one holds up and stays good.

Nice to see that quite a few users here are actually getting the proper fix now though. I hope the rest of you still having troubles get yours sorted soon too.

Regards, Liberator
[HTC One X] sheamus:
I just phone HTC, to initiate a return. After describing things, he says it sounds like an antennae issue, then he puts me on hold.

Comes back, and the guy had me walk through all sorts of ridiculous steps. The puts me on hold again.

He comes back, and then proceeds to tell me that walls can cause weaker signal than no walls. I tell him I am 10 feet from access point, with a single wall (make of gyproc) between me and router and I have almost no signal. Laptop, and other phones have 100% signal at this point. At this point he tells me that it could be a software issue. I ask him if I gently squeeze the phone (I had already told him this) I get full bars but if I let almost nothing. He puts me on hold again.

Now he comes back and says it could be a software issue, and tells me to factory reset the phone. At this point I am starting to get upset, and say ask how he can possibly think this is a software issue. He then concedes (again) that it may not be, but before they will fix it, they have to perform this test. I say ok, he then and starts walking me through the steps. Before I do the last step, I ask "will I lose all my data and photos, etc on the phone?". He says yes. I say, well shouldn't I back that up? He says "I guess if you want to keep that stuff". Are you ****ing kidding me, how many people have lost data to this idiot. I tell him I will back up my phone tonight, and phone support back tomorrow.

I have InsertCoint ROM on phone now. How can I put stock back on the phone? Will the factory reset do that? I will likely need to relock it befor I send it too them too.
[HTC One X] stuart0001:
Found this footage of a HTC customer support centre :laugh:

http://www.youtube.com/watch?v=WOdjCb4LwQY
[HTC One X] bigoliver:
Lol, this seems to be true in many cases, however I have nothing but praise for the htc rep I spoke with, he knew his stuff and had well researched the issue, he told me he is an avid xda fan and had followed my thread from the start.

I suggest sheamus asks for another rep, they seem a little hit and miss.

Sent from my phone using a forum app
[HTC One X] sergioka:
I've sent my HOX tweo weeks ago to O2-Germanys Repair Center unlocked, rooted and with a Custom ROM on it.

But I also put a three pages long letter with the HTC quotes and possible solutions for the problem and the URL of this thread.

Tomorrow I'll get a new device, but I don't know if I should be happy or not.

The problem could be on the new phone too, but let's wait, hope and see...
[HTC One X] aboveliquidice:
I have a tmobile branded HOX HT23... Sent in phone on the 23rd of July with letter explaining fault, link to this thread, with explicit instructions to work on the antenna. I received my phone back with nothing changed but a fresh software install. I honestly want them to simply take the phone back and give me a refund. At this point, I'm ready to go back to my iPhone, or perhaps a SGSIII. Software defects I can deal with. A Wifi with a 10 foot range I can't.

Anyone else have some recommendsations on how I can get them to give a refund?
[HTC One X] ste1164:
I would go back to the iPhone or get a refund. You could get a refund if you are within 30 days. Or if more than 3 HOX's have issues you could swap the phone for a different model. The WiFi on the S3 is awful
[HTC One X] sergioka:
It depends on your country's laws.

Call them again and say them that the problem is back or is not gone.

Maybe you have to do it again and again to get your refund.

I feel you,the wifi range is smaller than on every other smartphone I ever had.

No More flagships!The Titanic should have warned me...

Gesendet von meinem Iconia A500 mit Tapatalk 2
[HTC One X] sheamus:
I am decent with saucer gun. I am tempted to just fix myself, rather than be without phone.
[HTC One X] Von Ropen:
Hi, finally I send my One X to HTC spain, unrooted, with stock rom and recovery. They tell me that they going to check if the wifi fault is covered by the warranty. Just in case it is not, they will send me a budget and if I don not accep it, the phone will send back to me at no charge...

I Will inform guys...
[HTC One X] Maikeu Locatelli:
Fixed the mine

Just fixed the mine with the wire solding

I used the video tutorial from the first page, now it's GREAT

THANK YOUUUUUU for the tutorial

Here in Brasil, the HTC dont fix this problem because the one x is not sold here.
[HTC One X] sheamus:
After my talk on the phone with HTC and reading this thread I had no faith that they would correctly fix this phone. I also did not want to be without a phone for 3 weeks. I took apart phone and added solder to every connection point to I saw. I get amazing wifi reception now.
[HTC One X] kiamfui:
I have a question, will flashing affects the wifi hardware? I have 3 one x, 3 of them rooted and 2 using sense rom and 1 using aosp rom. the one with aosp rom is facing the wifi issue and I have change 4 new device from HTC and everytime I flash aosp rom. and now my device has the wifi issue again. the other 2 hox with sense rom did not have this problem. I just wonder will aosp rom affect the reverse death grip problem?
[HTC One X] mayurh:
guys please help

im not sure if this is related to the wifi issue

randomly i get no service from my hox

im using gsm only and there is signal.never had an issue with my old phone

few times it prompted me to enter pin code

last night it didnt. it just had an x at the signal bars

if i tried to chose my network manually.it said i am not allowed on the network

do you guys think this is the wifi antenna issue or related?

ive not had any issues with wifi to be honest tho.
[HTC One X] Rusty!:
Of course it's not the wifi antenna, that's seperate from the GSM antenna.
[HTC One X] zombiefly:
i'm happy to read this (for you) but for me it's put me in a sticky position. After reading the disasters here that are befalling people's expensive HOX investments, i'm really torn about sending it away. I have a temp fix in place at the moment which is currently masking the issue, I have the RMA from expansys and i'm about to revert to stock and send my phone off into the dark abyss of HTC's repair shop.

I've spoken to HTC and after that conversation, I really don't want them anywhere near my phone. Apparently i'm covered under the sale of goods act with expansys, however I wonder what will happen if my phone comes back "repaired" and it's actually not repaired, or worse, damaged. Then I have a long argument with expansys to get them to sort it out, that could mean sending it off again, waiting, waiting and possibly persuing legal action. Once this issue is resolved, according to HTC, I have no warranty, without the protection of the UK sale of goods act via expansys, i'm kind of screwed warranty wise anyway. My phone is insured with my bank, so in the event of future breakdowns, maybe the phone will be broken/lost and claimed on that? I don't like this idea, but it's a failsafe and i've never made any bogus claims in the past, so i'm hopeful i would never need to do this...

I could, in the event of complete failure of the wifi, attempt to fix it myself. I really dont know what to do.

@sheamus, how hard was it to get into the phone? what did you use to break into the device...i wasn't keen on the method used in the video, it looked like it could end in disaster. I saw a teardown video where the guy used a small plastic blade type tool... curious how you did it....
[HTC One X] ste1164:
Wipe your phone then try. If it still happens it sounds like your phone has been blacklisted.
[HTC One X] mayurh:
:laugh:wipe? im not even rooted..do you mean hard reset?

blacklisted?i think not. it works after reboot

and most of the time just asks for pin again..its either sim or hw or sw..not blacklisted

seems the wifi antenna is not the same as the 3g..so i dont think its the wifi antenna issue
[HTC One X] zombiefly:
did you cut down your own sim card? I did and had this issue, intermittently i'd lose all radio connection with an X, no "missing sim" error, just no signal.

since replacing my hacked sim with a proper microsim, it hasnt happened again.

This has also fixed the issue for at least one other user and is definately a good starting point if you hacked your own sim to fit! :)
[HTC One X] mayurh:
yes i did

but it was cut my the store with a stapler like looking tool

i got a new microsim now. lets see how it goes

i shall let you know

thanks for all the help and replies:good:
[HTC One X] Billthe4th:
Hi zombiefly,

I took my phone apart last night to fix this issue. I didn't want to risk sending it back for warranty repair because it took a knock to the corner which is quite obvious (even though the WiFi/bluetooth problems didn't start at the same time). The main issue for me was prizing apart the sticky pads that hold the back to the phone - it seems quite unnatural to have to pull something so hard, but even once you've loosened the clips that hold the back on (I used a combination of plectrums for this) there's still quite a battle to actually get the back off!

The phone was back together within 15 minutes, and the WiFi signal is now perfect, with no side effects or other drawbacks that I've noticed yet. Let me know if you have any questions...
[HTC One X] mayurh:
awesome. do you know if someone has made a diy video for this job
[HTC One X] Billthe4th:
I watched the video on the first post:

http://www.youtube.com/watch?v=_jZ-nelmWAI

It's quite simple really - the only bit I struggled with is pulling the phone apart in the beginning, but this just takes some carefully applied brute force...

Are you having the WiFi issue as well as the SIM card issue then mayurh?
[HTC One X] Jules2k7:
My Story.

I had this problem for a good few months but just buried my head in the sand and gave my phone the grip of life. However, things were getting progressively worse, and I felt cheated for having spent £450 on something which doesn't work properly.

I initially contacted HTC after seeing this thread and explained my position (I bought the phone in the UK, but I am living in Germany for a few months), all they did was point me in the direction of the repair shop number for Germany and said I would have to pay all the postage myself. And after reading some of the repair horror stories I was not a happy guy...

So I took a long shot and contacted amazon where i bought it a good 4 months ago, well past their 30 day policy, and told them about this official hardware fault. Within an hour, they had prepped a replacement for dispatch to my home address in the UK, amazing. But the wrong address. So feeling like an idiot I contacted them and told them i was actually living in Germany, now they are sending it here instead, FREE OF CHARGE and also paying for my postage to the UK of the old device. Unbelievably good customer service.

So if you are in my position, contact amazon, they will definitely look after you!

Hopefully I get one of the newer production models!
[HTC One X] zombiefly:
thanks for the response. the bit that had me in a panic was the removal of the backing... i just have visions of ending up with a cracked screen and the body being split in two!

If only you lived closer (i'm in leeds!) i'd feel much happier going through this process with someone who's done it before. There is one deciding factor on this, my bluetooth a2dp has started randomly pausing while playing music, it only seems to happen on certain files, which is leading me to believe its not related to the antenna issue (after temp fix, i have full wifi all the time and no issues with network access)... i think i need to do some further testing in this area today to see if i can find the cause.

if the Bluetooth issue can be resolved, i'm tempted to do nothing until the wifi issue becomes a problem again (currently my extremely hard case with quite severe silicon padding pressure on it is fixing it, i'm fully aware that when i remove this i may have bent the connectors further and it wont work at all)

---------- Post added at 02:22 PM ---------- Previous post was at 02:14 PM ----------

that sounds great. unfortunately i bought my phone from expansys. If i ring customer services, i get a call centre in india. I need to find a way of speaking to someone in the uk, but i don't think there is anyone to speak to....

edit: I've sent them an email detailing the whole situation and asked if they will consider a swap without sending it to HTC. worth a try I suppose....