yashsingh1/xdaforums huggingface dataset:
[HTC One X] ladyhaly:
Also know that different batches seem to be with different quality. One batch has the camera off-center, one batch always has the issue.

Also where did you get the reasoning that I keep going to this thread just because I love my phone? That is gravely misleading. DO EXPLAIN YOUR LOGIC.

I am waiting.

I also have been waiting for the issue to appear on mine. That is why I keep coming back. I started Tegra 3 gaming to overheat the phone waiting for the issue to appear.

And no. Unless someone admits to himself that he is mentally challenged here, then I daresay one shouldn't react to that emphasis I put on my previous post.

I have one point and ONE POINT ONLY: Stick to the facts. DO NOT get histrionic. Do not exaggerate. DO NOT jump to conclusions.

Have you not read any of what I said? I have read the WHOLE thread. From page 1 up to here. Do I seriously need to keep repeating myself because some people just don't comprehend it quick enough?

I also agree that all devices potentially can develop the problem, BUT the fact is some units still aren't affected.

Since when is distorting the interpretation of the actions of the person who is speaking up for what is exact and correct, to deter people from jumping to conclusions one thing from another correct? Because that is exactly what you did.

I am all for fairness, but if you wanted to be fair and not take sides--- to just stop the arguing you would have said something to jaaystott as well. You also would not distort the motives of my actions. It just so happens that I have a One X and no matter what topic we are talking about, if I see someone generalizing and jumping to conclusions whilst acting like the only authority on the subject, then I would do the same thing I have done today.

I hope you don't distort what I have done again. Unless, of course, you don't want a fair discussion but a thread saying all HOX units are nothing but trash?
[HTC One X] thedan55:
Guys I'm so so so so disappointed. I've had my one x since launch so about 4 weeks ish and i knew people were having wifi issues but they were not affecting me......till now!!

I have a ht23ww. I had no problems with the ripple effect because frankly i had to put pressure on it that you normally wouldn't so i could deal with that.

The heat from the device, again i could deal with that, the poor battery life and the God dam stupidity of using an 1800mah battery in this beat of a phone, still i could almost get over as sooner or later we'll have a case that had a battery in it.

But today in the kitchen and the wifi is gone. Zero. Zilch. Nada.

So i pressed the back of the phone near the camera and what do you know full wifi signal!!

I love this phone i really do, tegra has brilliant developer support and everything but man.....I'm sad.

and reading here the fact the it's basically Russian roulette when i send it back is just sad.

I may cry. :what:
[HTC One X] ToddeSwe:
I've got a SH24PW and this is my third one with the same 6 first letters, the one I have now is the one that's working the best but that's because I went out and bought me a new router.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] pdagenius:
I had unlocked my phone before returning it for repair. I felt it prudent to put the stock firmware back on before I sent it. It really is no more complicated than unlocking and flashing a custom rom anyway. HTC said nothing about it remaining unlocked and it was still returned to me still unlocked.
[HTC One X] ronalkori:
wifi issue

Hi Oliver,

I am from Delhi, India. i had purchased my device on 31/5/12. the day i brought the device i tried to connect to wifi and experienced that in my 2nd room from my router position i am not able to get even a single bar of wifi. whereas my ipod, galaxy y i getting 3 bars. i couldn't understand why its happening. i thought maybe the range of device is restricted.

then on 2/6/12 i was frustrated and went to htc customer care and demonstrated the same issue. they told it's a software problem and flashed the whole software. then too the problem persisted and i demonstrated there only.

After that the took the phone for further investigation and after continuous pesuation they told that device is having hardware fault and we have ordered the parts and your handset will be repaired. i told them to replace the handset as the device is within 14 days of purchase.

finally after 14 days of fight the agreed to replace the phone.

my phone was of model SH24W

Oliver, can you please confirm which batch of HOX is problem free. should i ask the company to only provide SH25 model?

Thanks in advance

Dr. Ronal
[HTC One X] KenMoo:
After filing numerous dispute emails and some altercations, I finally got my phone replaced.

It was a SH23TW and now SH24NW (see attachement), so far it has been problem free with the WiFi signal and I hope it stays that way :)
[HTC One X] Crakeling:
Stop getting so personal. You agree that all phones have the potential of developing the problem. That's exactly the same statement the other guys you are insulting are saying, they never said all divices have developed the problem.
[HTC One X] jonasthehobbit:
Exactly, it irks me that the store manager was attempting to put the fault back on HTC then trying all he could not to take any responsibility. Absolutely atrocious service from both Phones4u and HTC.

Still it's all sorted now so i shouldn't let it bother me, fingers crossed this phone doesn't fail as well.

Thanks again for collating all this info, great help to all of us with this issue.

---------- Post added at 08:31 AM ---------- Previous post was at 08:14 AM ----------

That is a gross assumption my friend.

We live in a society where these days most people are a little tech savvy and if they are not, know someone who is. The rather blatant issues i had with my HOX were quite obvious hence i took to the WWW to investigate.

You have to take into consideration the number of units this device has shipped to the amount of trending articles like this one, i found it quite difficult at first finding an article that assisted with my issue.

If this fault is prevalent on all phones we'd know about it as there would be FAR more information, reports, and complaints on the internet suggesting so.

Also why has this thread turned into a 10 yr old school yard bicker?

This is supposed to be a thread to assist HOX users that have a problem with wifi, not for fanboys of a, b, c to virtually gesticulate their gonads at one another, stop b*st*rdising this thread and the exemplary work of the members contributing to it.
[HTC One X] CharlieCharlie24:
This has just started happening on mine after two months of it working fine. Have got a HT23 model. HTC currently trying to say it's a software problem and to look out for software updates. I've tried pointing out that how can it be a software problem if a) it was working fine and I haven't updated any software (thanks to ThreeUK and their slow release of updates) and b) I get full Wi-Fi signal if a slightly squeeze the top right hand corner of the phone.

Any ideas what else I can see in my next email for them to fix this? It's driving me nuts!
[HTC One X] Havoc2k:
received a SH25 modell yesterday after getting the HT24 replaced.

returning SH25 again.... dead pixel right in the middle of the screen.

so i am getting a new one today (thanks to german vodafone, direct replacement, postman brings a new one, and takes the old with him. so there is no annoying wait time for severall weeks)

HOPEFULLY now the fith hox is fault free. i liked the ht24 alot, no display errors or any errors for 3 weeks
[HTC One X] thedan55:
Yeah on the first page there is a letter. Take that edit it to your liking and send it to them. They have to fix it for you.
[HTC One X] wph:
Although there seems to be 1 affected phone with serial number 25, the vast majority of problems is with 23 and 24 devices. I know that the issue is likely to surface over time, so maybe in a few weeks we see a lot of people coming here. But for the time being, let's keep optimistic and hope HTC has fixed it.

The real challenge would be to open up a few devices with different serial numbers and compare them to look for changes (are there yet people who have a #26 device?) Such a comparison could be done by a big tech website, would be a nice article.
[HTC One X] jaaystott:
Yeah I agree with this looking back over this entire thread, however it would seem likely that it would take over a week for the first problems to surface so only time can tell.
[HTC One X] Sebianoti:
Got an email from HTC about missing labels, they want me to pay but they'll refund me. They also want me to include a summary of what is wrong
[HTC One X] madhatas:
Hi All,

I received my replacement phone from Orange yesterday. This one is a SH24Y and so far no problems with the wifi...

I will of course be keeping an eye on it and will report back here and to Orange / HTC if the problem appears.

Tim
[HTC One X] farasatyarkhan:
I think the problem is because of over heating cuz at first my phone worked fine but after it overheated a few times one day this problem came :(
[HTC One X] mravant:
I think you are right, as thinking back this problem only arised after playing Riptide tegra 3 game!!!!
[HTC One X] maxlifo:
I've had an HT23W (Wi-Fi issue), HT23Y (Yellow spot on screen) and have just received a HT23Z. This one is pretty much perfect at the moment. I'm looking forward to some Tegra 3 action, so lets see how this one shapes up in a few weeks time! I'm expecting the worst though, TBH. I'll be sure to push it hard over the coming weeks. :)

After testing all 3 handsets in the exact same conditions last night (lucky me), the HT23W, which I'd continued using (I work at a retailer and held onto each phone - no recall yet, BTW) Was sat at -85dB without much fluctuation, the HT23Y between -55 dB & -70 dB and the newest one HT23Z was about the same, maybe slightly better. This was about 15 feet from the wireless N router and through 2 walls. Next to the router was getting approx -25dB on both newer handsets. and about -40dB on the faulty handset (-26dB with 'grip of life').

Read all the posts and will continue to read every day with interest. Keep it up guys...
[HTC One X] ToddeSwe:
Tip to IDG.se

Posted a "tip" to Sweden's largest Tech site idg.se today and was told they are on it asap. :)
[HTC One X] Htc_One_X:
I got the same however, useless at writing letters:

Hi Mr. Davies, I have just spoken to Head Office and we apologise for the oversight. The label should have been on the package.

Please affix the correct postage and HTC will refund you. Please enclose a short covering letter with your name,

address, contact telephone number etc in the package. Maybe also mention the IMEI or Serial Number (and please keep a copy of same for your files).

I think you should give a brief summary of the matter, to enable us to log the phone correctly.

Thank you so much for your assistance in this matter. Kind Regards, Iris (HTC Care Manager)
[HTC One X] xchasa:
Just to report. 3 weeks on Ht25 and WiFi still going well. The member from HTC pm'd me asking for my serial and imei because HTC are tracing build batches with the problem. Sounds promising. I must also say that this phone has been in a leather flip case from day 1. Original phone was in a tight fitting silicon case.
[HTC One X] pickup9785:
I have the same problem just booked it in for repair, they are coming to collect it on Monday, I have mentioned about four different issues, WiFi antenna loose, overheating (especially if used whilst charging), poor battery, and intermittent yellow tints at the top of the screen.

Let us see what I get back...
[HTC One X] zellfan8:
It would be an ideal situation to have the issue traced back to some certain production batches. That means HTC and consumers can have it solved by replacing or repairing, whichever more economical.

But chance is, and this is most likely to be the case is that this is a design flaw for connection being not flexible enough. So all phone made are vulnerable to this issue sooner or later (later can also longer than its 2-5 years life-cycle)

Design flaw situation is much worse for consumers I think. It's like living next to a bomb without knowing when it will explode, or worse (not knowing about the bomb at all). It is lucky for some for not having to deal with it right now, but is quite unlucky that it can occur after 12 months manufacturer repair period. If so what are we gonna do? Is it fair to pay for an error not made by us? I like the idea of HTC to give a promise to fix the issue on all devices if one day it turns up.
[HTC One X] c-bone:
I think the analogy of a bomb is a little extreme don't you think? It's just a hardware issue that causes poor wifi connectivity. Lets not take things out of proportion here.

It would seem that this issue occurs early in the devices lifetime, otherwise we wouldn't have already had so many reported issues.
[HTC One X] clyder:
I just got OneX after claiming warrenty. I got a new device, it is HT25GW.......

I did a test with wifi but I am unsure of the results.

In wifi analyzer wifi signal are varying but mostly in green/yellow area. Doing a pressure doesnt change anything.

Weird thing I had is with wifi icon in notification bar. It always shows no signal, althought wifi looks like it is working fine. And when I get into wifi options/wifi list, there I get an "excelent" wifi strength. wifi icon on top doesnt change at all.

I am at work now, but I will do more testing when I get back home.
[HTC One X] xchasa:
Mine does that too. But I've found that as soon as connection is needed all bars come on. Just like the 3g-H switch over when in use. I think it's a power saving setting.
[HTC One X] vishaljh:
Having same issues on my phone. I have HT24L. This is my first HTC phone and I am not impressed. Called T-mobile online since I purchase online and they are telling me to send it for repair as this is now past 7 days time frame for Exchange.

Not sure what to do. Never going anywhere near HTC if they do not accept responsibility for this.
[HTC One X] clyder:
Not here. I just get a little dot in the bottom of wifi icon lit, all bars are always empty. I just did some surfing, download few files and installed several apps from market and while connection seamed to be OK, all bars were empty on wifi icon.

Sorry if this is offtopic, I will report later when I have more time and get home close to my wifi router.
[HTC One X] darkpionner:
Tried Calling three, they where not very helpful. who do I talk to to get my phone returned back as DOA?
[HTC One X] knoxploration:
That's not a fault. The camera sensor and the actual lens are a single assembly. It matters not one jot if they're perfectly centered in the circle of glass on the back panel, because that glass isn't part of the lens. It's a flat piece of cover glass. The camera could be right at the very edge of it and so long as the glass was clean, there would be no effect on picture quality.
[HTC One X] ToddeSwe:
To three or local three store. I've made 3 DOA here in Sweden without any problem.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] bigoliver:
Sorry friend,

Only HTC can confirm what handsets don't have the design flaw, but I suspect all of them.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] darkpionner:
hssroo realty

Phoned them, Will try calling in to the store
[HTC One X] Gomezie:
Thanks for this thread.. whilst it was depressing to find that my replacement handset has this issue, atleast I know :)

I kicked off at the phone provider and have managed to organised a replacement instore.. rather than send it off for exchange!

Cheers
[HTC One X] xchasa:
Yeah. In my reply I did say I wasn't holding my breath and that no fix would be implemented until ht/sh27. I just hope mine fails before 23/6.
[HTC One X] Sebianoti:
wow... and i thought they put enough time into writing each email individually.

Could you post a copy of your letter inside the box?
[HTC One X] Htc_One_X:
Three if that fails htc, inform them that three are not taking responsibility.
[HTC One X] ChineseWarrior:
I was planning on getting a One X tomorrow in Hong Kong. Anyone in HK with this problem??
[HTC One X] bigoliver:
The suspected design flaw

The suspected design flaw

Based on the feedback of our members, in particular PhillipL & CarlDaz, I believe this fault is caused by a design flaw. Read the explanations and see the pictures below

&

Please let us know if you agree with this design flaw being the cause of our problems.

If this is the cause? Then all HTC One X's with this design (Probably all models) will potentially develop this fault and it could happen at any moment :(

What will happen now?!?!

Do you think this is the cause? Do you think all models could potentially develop this fault? What should HTC do? Please leave us your feedback.

Oliver

<<UPDATE>> HTC have now confirm (18.06.2012) that there was in fact a design flaw that was causing the issue. They have not said as yet (23.06.2012) what the design flaw is or how they will fix it, but have stated that they are now producing the phone with a new design reinforcing the area around the WiFi antenna. (Source) Note: I have called HTC and confirmed this source is correct
[HTC One X] StrongOneX:
I think that this is indeed the problem, I have spent an hour emailing different electronic retailers, newspapers and HTC about the situation. Waiting eagerly for replies.

I think everyone that has a hox with this problem should tell everybody about it. We want to be heard, and we want our phones fixed.

I sure hope HTC will resolve this problem for free, fast and without unpleasant complications and waste of everybody's time.

I think every phone is susceptible to this fault, because the problems root is in the design. I think HTC should go public, and say sorry.
[HTC One X] Jelly Nugget:
ive been following this thread since about page 5, and i have had no problem with wifi, and ive been noticing that all the phones affect are from the UK, im in the US and on At&t and have had no problems with connection. when i do press it however, it does raise dBm, but when i let go, it just goes back to normal level. It does not lose connection. But i hope it doesnt actually break it.
[HTC One X] bigoliver:
The At&T One X is a different phone, it shares the same name. Fortunately I don't think it shares the Reverse Death Grip.

This thread is for the International HTC One X.
[HTC One X] Jelly Nugget:
oh, so i have been in the wrong section the whole time?
[HTC One X] CharlieCharlie24:
Thank you!
[HTC One X] twistednl:
Yep! Different phone, different threat
[HTC One X] twistednl:
Does not depend on region but on phone type. The non LTE version is affected globally
[HTC One X] Jelly Nugget:
im laughing at myself. i was really worried that this might happen to me, but can it still?
[HTC One X] zellfan8:
yes, if it does, it will affect on your LTE signal, that's the spot for WiFi connection pins in International version
[HTC One X] knoxploration:
Yes:

http://xdaforums.com/forumdisplay.php?f=1538
[HTC One X] clyder:
I am at home now connected to wifi and using wifi analyzer.

Strength value varies all the time, but it is always in green area, putting pressure on the phone doesnt't change anything.

So my guess it that I dont have this issue, or I have but it is not noticeable.

Is it possible that all OneX's have this problem, but different devices has a different level wifi issue (difference in grip witch antena has with contacts)?

I have a gray oneX which serial number starts with HT25GW.
[HTC One X] franjiepans:
Interesting, I just phoned HTC UK customer support. As soon as I mentioned the problem they got me to tell them my model number. He then spoke to his manager who immediately said I should send it in for repair. I explained I was reluctant due to reports HTC didn't know how to fix. He assured me they now did.

He also claimed o2 will provide me with a temporary replacement?

Anyone had a successful repair.
[HTC One X] amigo_s:
Hi guys,

I thought I would share you guys my experience on this subjest. First of all I have to say I was not aware of this problem untill I read this thread. Sure, I've had some signal issues, but not always and I thought it was due to the design of the HTC One X (it turns out it was a design flaw).

When I read the thread I thought, why not give it a try and push on the back side and test whether the signal strenght increases. And surprisingly it did. First I was like, yeah what the hell, f*ck it, it isn't that important. I was wrong. When you are aware of the problem you want it to be fixed. So I fixed it. My bootloader is unlocked (I love my phone) and I sure as hell did not want my phone to be gone for reparement. (I even wasn't sure if it was without costs due to unlocking the phone).

I've managed to open my phone and because I don't have a soldering iron I just pushed the two pins a little upwards so that it touched properly with the casing. After reassembling the phone everything worked just fine!

I just wanted to share my experience with you guys and a huge thanks to bigoliver for this threads and of course thanks to everyone for recognizing and collaborating on this design fault by HTC. Don't be affraid to try it yourself, you just need some balls and accept the consequences when it turns out you are not as good as you think. :p

Cheers and goodluck to everybody that encounter this problem!
[HTC One X] bigoliver:
This sounds promising.

We May get an announcement from HTC soon if they have a fix for us.
[HTC One X] forceware:
i also had the same experience with HTC customer care very quickly understanding this problem and asking me to send in for repair, of which i did as the folded paper taped tightly to the back of my phone didnt look great. (but worked well!) they repaired it and sent it back after 5 days on the 11th of june, since the 12th it has said " on vehicle for delivery " expect before 7pm on the UPS tracking site, it still says that now! i contacted HTC earlier today and they are sending out a brand new handset. Hats off to HTC they have been very efficent throughout. i hope i get an HT25/26 batch phone if UPS dont steal it again!
[HTC One X] ToddeSwe:
Please let us know your SN when it arrives. :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] UncleJimbo:
Who should I let repair my HOX?

So after Three and HTC both ignoring me they've now BOTH come back at the same time offering to repair.

So I'm looking for advice from you guys...

1. Repair from HTC (more thorough/quicker?)

or

2. Send away with Three UK (don't have the same confidence, and repairs take twice as long, but I get a replacement phone and a "guarantee" that if they can't repair it they will replace it)

Whadya think??
[HTC One X] bigoliver:
I sent mine off with 3 on the 29th of may, its still there now.

Hope that helps

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] dawnfighter:
i just curious about the look after you reassemble the phone. is there any gap between screen and the body? or is there any differences on it before and after you open the phone? my phone still work great on its wifi after almost 2 months.. but i need to know just in case mine been attacked with this issue..
[HTC One X] forster:
Hi all, I got my HTC One X, 2 days ago HT24W. Using WIFI analyzer i discovered that it has much better wifi connection then my laptop. May be ti is too early for me to check If there is wifi problem... (locked, with stock rom)
[HTC One X] twistednl:
The problem appears after a week or 3 depending on the amount of use and so.

When you "bent" the phone to often by putting in your pocket or similar the problem could popup sooner. It looks like a design flaw so my guess is all phones get their turn. Keep a sharp eye on it and cross your fingers you won't become a victim.
[HTC One X] twistednl:
Btw, is it also proven that the possible battery drain is a result of the lose antenna? Can imagine this will affect the battery. Could also be important for HTC to know. I did not mention it in my emails.

Anybody?