yashsingh1/xdaforums huggingface dataset:
[HTC One X] henchturk:
Should I call HTC first or just send a letter to T-mobile UK?

What are the numbers for them?

Sorry if I sound clueless but I am :( Never did anything like this. It's ruined my week and really feel for the first time I shouldn't let them bully me out my new phone...
[HTC One X] wph:
I haven't been in this thread for a while now. My phone was one of the first that had this problem and also one of the first to get repaired, which wasn't an easy procedure (you can search for my previous posts). The whole concept of the level 2 repair wasn't known then. They replaced the polycarbonate unibody and maybe some things inside, but I don't know what they did exactly.

For the first weeks I was a bit nervous the problem would surface again, but to this date the phone is flawless. The repair is months ago, so I have good hopes the problem won't come back and even if it does, the problem is much more known now. So for all the people with this problem, there is a solution, don't despair ;)

---------- Post added at 02:39 PM ---------- Previous post was at 02:28 PM ----------

@ Bigoliver I see you have a S3 now. You sold your One X? What is your opinion on the One X vs. the S3?
[HTC One X] Hawzan:
I was just like you, but don't worry. I got O2 to replace my phone with a new one. I first sent back the phone to O2 for repair and they didn't fix it because of unlocked bootloader. If you don't have a rooted phone then T-Mobile will probably just fix it or replace the phone for you if you do then they will ask for money. I rejected to pay anything and got the phone back, I then sent an email to HTC explaining the situation using the templates in the OP and they came to collect it. In the mean time i also complained to the O2 head office explaining the situation using the templates in OP. I got a phone call from O2 a week later and they sent me a new phone and took the old one back. Happy ending :D.

I wish you a happy ending too :D.

---------- Post added at 03:19 PM ---------- Previous post was at 03:04 PM ----------

I had a unlocked bootloader/rooted phone. I sent HTC an email using the Adam's template and they called me back they said that it should not be a problem as long as I restore the stock rom back on the phone and relock the bootloader, as well as deleting any rooting files (SuperSu or SpuerUser apps). Unfortunately the Adams website doesn't work for me anymore or is it just me? http://accessadam.com/projects/x/WiFi_issue/index.html

If you would like I could give you the email I sent to them and you can change it to your needs and fill out your own information?

Wish you luck.
[HTC One X] henchturk:
Would you be so kind to post your emails you sent. Also what email addresses I should send them to with HTC and tmobile.

Thanks
[HTC One X] Hawzan:
I realised since I have actually contacted them through their website I do not have a copy of the email i sent to them but I got the template from Adam's website even though it doesn't work but i used google cache to access the website :D

This is the template from Adam's website which i used but also as he says at the end make significant changes to it so it stands out. Remove all the information you think is not related to your issue or take out his info and put in your own. I also deleted few parts of it that isn't related to make your job easier.

This is where you send the email from http://www.htc.com/uk/contact/ . Fill in the form and send it. You will most often get a phone call from them a day after. When you speak to them don't let them trick you, tell them that the phone is almost useless as you use the WiFi a lot and you are entitled for a repair as its a manufacturing issue, you have not caused this. Most of them are aware of the problem when you talk about the antenna. If they say do you want to make an arrangement through email for the phone to be picked up, say no, i want you to do it now over the phone because your reply usually don't get to them through email. This happened to me, i had to call them again for the arrangement to be made.

For T-Mobile, its good to send it back to their repair centre first by going to one of their shops/branches in your area and explain the situation. When I sent it back to O2 i didn't tell them about the bootloader being unlocked. They will probably send you a quote of some money for the board to be replaced but you gonna want to reject that. I got the advice from the OP to go and argue with them for few hours, i did two and came home and then complain to the head office. I came home, found the email address of the head manager of O2 and sent an email with a template from the OP. Eventually they called me and replaced the phone for me. Then I lived happily ever after... Well all this was last in the last two weeks lol :D

I wish you good luck :)

Oliver was a big help to me, i am sure he can help you with some advice too :) I gotta thank him again.
[HTC One X] :
This is my WiFi story...

I'm with Three Mobile, UK.

Practically on the day I rooted my phone, my WiFi started playing up and I could never get a signal. I refused to believe that it was THE WiFi issue as I had only just rooted when it started but, low and behold, I squeezed that special place on my hox and my signal jumped back up to 'Excellent'. Oh dear, I thought. First thing I did was come here and read. I then decided to write to the exec office at Three and received an extremely standard reply of 'ring the call centre'. I thought, OK, I'll ring the call centre and then, when I don't get anywhere, I'll send another email. I then relocked my phone and restored my stock rom (thanks clockworkmod recovery!). I rang the call centre and they talked me through the process of wiping my already-wiped phone. I did and, surprise, surprise, the WiFi issue was still there.

Please note: throughout my conversation I kept saying that I had researched it and it was the widely publicised antenna connection issue. She kept ignoring my insolence UNTIL... she started saying, 'Yes, yes, we know all about that, we'll repair it'.

We then discussed my options and I said that I would talk my phone into a Three store to be sent off for repair. I did this (making sure that I DIDN'T hand over my sim tray!) and the girl that served me took some very basic info from me about the fault and took my beloved hox away...

I spent a week with my old Desire HD (which I Jelly Beaned up... also, it seems to run N.O.V.A. 3 better than the hox! Anyway, back on topic...) AND THEN went to the store as it had been returned to them.

IT WAS FIXED! And they had given me another sim tray! So if anyone needs one, I have a spare...

They didn't seem to care about the fact that my phone was RELOCKED at all...

I also managed to get one of those signal booster things as well because signal in my house is terrible, but that's another story...

Hope this info somehow helps somebody!

AND FINALLY, thanks, again everybody that contributes to this thread. It makes dealing with problems like this much less scarier.

Cheers!
[HTC One X] Galaxybread:
Wifi Fault

After thinking about it i finally decided that i had to open the HOX, after strugling to open it for 10-15 minutes it come in one piece, soldered 2 points of welding and it WORKS!! the WiFi signal its stronger than before the incident, still hasnt the time to test BT conectivity. Thanks to the OP for the amazing recopilation!! and sorry for my english ;)
[HTC One X] bigoliver:
I manged to get an exchange prior to the level 2 fix, I contacted the ceo's office at three explaining my story (see op) and the fact that Htc still didn't have a official fix they agreed I could have a galaxy s3.

This is a little of topic, but, I find the HOX better in most ways, slightly better screen, much better screen in sunlight, better camera, nicer looking, better ui, battery felt about the same on both phones and for some reason the HOX felt slightly smoother though I am told it isn't. Though on the s3 I do prefer the SD card slot, removable battery, gestures, rooting with the ability to fully reverse it and call recording on stock (with an app) plus I have more confidence in the build quality of the s3.

It's down to personal choice, as a previous owner of both I personally prefer the HOX and often find myself missing it.

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[HTC One X] bigoliver:
It's great to see us all helping each other like this. You are completely right with your advice and I don't think their is anymore i can add at this moment.

Hawzan, please keep us informed and best luck

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[HTC One X] exCluSive1:
They repaired my ReLocked HOX for free too (Holland)
[HTC One X] alonzimanuel:
Fixed

I'm Italian and I can't speak english well, so forgive my mistakes.I brought my HOX from my trusted repairman, I explained the problem, and he adjusted the antenna welding a thin copper wire, as in the video guide on the first page. The problem has been solved and now I have a strong signal throughout the house, after a week reflected problems whatsoever, everything works, and I hope to continue like this!
[HTC One X] leppie:
Just got mine back. They added the 3 wifi supports and WIFI is awesome again.

Phone was unlocked (but relocked for repair), Regenersis did the repair here (South Africa), and they did not change the software at all.

All in all, I am happy now ;p
[HTC One X] krogoth:
Opening HOX tooked me 30mins, but it was worthy. Aluminium foil fixed my wifi ;)
[HTC One X] Kenia1234:
I fixed it with aluminium foil, 3m sticker and lots of patience!

4 bars now...

Thnx for the suggestions!!
[HTC One X] death__machine:
I gave my hox to the retailer I got it from. My question is: How will I know whether they added polycarb strips or changed the motherboard, a)without opening the hox b)without having contact to the service center about my device (do reparied hoxs come with any slip or anything to tell you what has been done?)

Seems impossible to me, but I can check my wifi using wifi analyzer to see if it got better once I get my phone back. Should I even press the back once I get the phone back? I'm really paranoid about that now as that's what caused the problem in the first place. I'm assuming after adding polycarb strips, pressing the back shouldn't make 'any' difference, if there is a difference then it will be very miniscule or minute. But on the other hand, from looking at the experiences other people had a few got their mbs changed, so these new mbs come with polycarb strips? If they don't, then pressing the back is a bad idea again.

I gave my hox saying

1)It has weak wifi, the defect (I hope that retailer knew what the defect is -_-)

2)There is a stuck pixel on the screen.

I should also told him about that abnomal buzz sound coming form the vibration motor but I was in a hurry and forgot, besides that's least important.
[HTC One X] maple85:
have also a wifi problem...

can u explain a littel bit more detailed how u fixed it with Aluminium foil? or do u have photos??

br
[HTC One X] bigoliver:
Others may say this is bad advice, however, I would gently squeeze the phone after repair to see if it feels any stronger, personally if a gentle squeeze breaks the antenna again then I wouldn't class the phone as "repaired" anyway. A mobile device should be able to withstand such a gentle squeeze.

Pressing the back doesn't cause the problem, but, it does accelerate the issue, I am sure that it would only have been a matter of time before your phone developed the issue anyway, for example in the pocket of you jeans whilst sat down or holding your phone in a car mount, even pressing the physical buttons on the sides of the phone adds pressure to the antenna area.

Hope you get the official level 2 fix and your fault never returns, we have very positive feedback about the level 2 repair.

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[HTC One X] Galaxybread:
I recomend welding two drops of welding, its feels a little more safe, another recommendation.. the tape holding the case and the mobo is very strong, take it with precaution! Also at the bottom the digitizer its like glued, take it carefully. Good luck
[HTC One X] death__machine:
Level 2 fix I guess is complete replacement of motherboard parts(with the addition of polycarb strips?)

And I guess the answer to "If there is a way to find out if they have actually changed/added parts without contacting the service center or opening the hox" is negative.
[HTC One X] bigoliver:
The level 2 repair procedure and parts list are in the original post.

Other members have asked what fix was done to their phones or what was replaced to find out. Try asking the company who you sent your phone to, or the repair centre

Apparently, the phone will feel more solid around the antenna area after the official polycarb strips are added.

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[HTC One X] scoppyxda:
Hi,

Thanks a lot for sharing about the issue!

Unfortunately, after 4 month of happy usage, i found out i am affected too :mad:

To use a fast procedure and trying to fix it myself, I was guessing if there are any warranty seals. If I open it, just to give a look and see if repair is affordable, and close, do I void my warranty?

Or the open can be completely hidden to htc tech when repairing in case?

Does anybody knows how it works in Italy European warranty?

My seller is on line and probably after 4 month wont do anything like in UK.

Thanks a lot
[HTC One X] Rusty!:
Popping the back off won't void your warranty (unless you get crap all over the insides, i guess), there are no seals to damage.
[HTC One X] bigoliver:
If you have warranty try sending your phone directly to htc for a warranty repair. If you don't have warranty for any reason then I guess it wouldn't matter if opening the phone does break any warranty seals?

BTW in the parts list for the level 2 repair (in the op) it does list "tamper evident label". Not sure where this label is or how it works? But a htc rep on this thread did state that opening up the hox would definitely void your warranty.

Hope this helps

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[HTC One X] MemphisLeak:
Just had my HTC One X repaired at the UK repair centre. Phone previously had bootloader unlocked, had relocked it for warranty purposes. No problems from HTC.

Informed HTC via web support that I had WiFi squeeze issue, quoting this thread. They sent UPS to collect the phone within three days (HTC needs 48hrs notice for collection + 24 hours for customer service correspondence).

Collected phone on the Friday 7th.

Arrived at HTC on Monday 10th.

Repairs started and finished on Wednesday 12th.

HTC website goes from "In repair" to "Repair completed" to "In repair" to "Awaiting phone". Left a bit confused.

Phone is sent back to me on Thursday 13th

Arrived Friday 14th.

WiFi works perfect. They left the tiniest chip on the edge of the glass where they opened up the phone, its a little annoying but I don't want to send it back.
[HTC One X] bigoliver:
Personally I would send it back, glass is a funny material, even a tiny chip could really weaken the screen, if you knock your screen and it smashes easily you'll know why. I'd send it back before it smashes and it's too late.

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[HTC One X] smiro2000:
Totally agree about sending it back to make them fix the chip.

Im a but frustrated with HTC'a q/a!

i opted to carefully open my phone last night and apply some tinfol to the affected area. Had to be careful to use guitar picks and take my time since that cover is glued pretty good!

If i ever have to open it again i might try warming the glue with the hairdrier.
[HTC One X] l337cookie:
Do we know for sure from which S/N was the fix applied?

I tried searching but couldn't find it. found something about SH26I (that's june 19, a day after the htc announcement) in some other forum.

Eventually i got a SH26A last week which is the latest i could get in my location.

It's working absolutely perfectly !

What a great phone.
[HTC One X] knoxploration:
No, and unless people start opening up their phones to check (unlikely) we probably never will.

The only thing we can say with any certainty is it likely took a matter of weeks to a month or two after HTC's acknowledgement of the problem before the first fixed phones appeared at US retail, because these things get sent via sea, and it takes time for them to get halfway around the world and through the supply chain to stores.
[HTC One X] brat komplex:
I had WiFi ussues all the time...not the connections problem but the speed problems. From mikes 9.4.0 my connections issues was just gone but i was unhappY to see that my htc one x dont work propper with ubiquiti access points. ( i know its the hardware cause all other devices in my house are working like a charme
[HTC One X] Platty182:
So my phone has now got this issue. It's my second one (first replaced due to yellow spots) and it's been working fine for months. It's HT25 grey version.

Usually in my living room I would get full 3 bars on WIFI but for the past week I have had none, just the weak signal spot. I done the squeeze test and yup it confirmed my fears..... I thought I could deal with it as it was still connecting to my router at least but then why should I have to deal with a slower connection. Anyway today I'd had enough and decided to open it up and have a look myself before sending off for repair. I used a guitar pic and to be honest it opened up a lot easier than I thought it would. I gently moved the WIFI antenna, slightly lifting it up a bit as it was pretty flat. I put the phone back together and switched it back on. Turned on WIFI and I'm now back to full 3 bars in the living room.

I know this is probably only a temporary solution and I will send it off next time it does it or perhaps actually soldering it myself as I feel pretty confident after opening up and reading the very helpful first post that I will be able to do this.

Frustrating that we keep getting issues with this phone. Making me seriously consider moving away from HTC....
[HTC One X] mashk:
HTC One X reception problem

Jeff,

I bought the HTX one X last weekend and I must admit its a great phone. However, it keeps on behaving like its on airplane mode soo often in a day that its almost not usable. At times, it works fine but again, sometimes I have to reboot it in order to have reception agaiN!
[HTC One X] bigoliver:
I had this issue with mine, I found going into airplane mode then back to normal would help it find reception again without needing to restart it all the time. This issue made the phone almost useless whilst travelling. I assumed it was some kind of power saving "feature" that can maybe be turned off or will be fixed with a software update. I never did fix mine but I returned it some time ago and no longer use a hox. For better help try finding a thread relating to this specific issue or start a new one.

Good luck

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[HTC One X] jbl200:
wifi issue with my hox

Just got my 3 weeks hox(sh25) sent to repair via orange today 17 september 2012

Wifi issue present.

I did not send it directly to htc because I think that a bigger company as orange has more power over htc repair center then a simple client.

Since I also have a corporate contract with orange i have more stressing power over Orange so all in all it should be a faster repair( in theory :) at least)
[HTC One X] bigoliver:
Best luck with your repair, if it doesn't get satisfactory repaired you might be best not writing negative feedback, you never know who might be reading, just thinking of your corporate contact. I'd imagine they'd look after you though.

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[HTC One X] Dark13lade:
Hi, my HOX just got the WiFi fault, and I'm going to send it to repair.

Wanted to hear some info about it, sorry I'm not going to read the 300 pages in this topic...

Wanted to know if they reset my phone during the repair or if there is info lost when they give it back, anything I should know/do before I send it off

Mine is unbranded HOX, thanks for your help...
[HTC One X] tobmav:
My One X got picked up by HTC's repair service of Belgium/Netherlands (Dynafix). It got picked up September 4th and was returned at my home September 13th with this box: http://instagram.com/p/PhFyqiRlSD

Wifi works perfectly now in my room (I mostly have a full connection now, whereas before only the dot would be lit).

Even when sitting on our terrace (about 10 meters away from router, with walls between) I still have 2 out of 3 stripes of the wifi-signal. :)

I'm actually glad I contacted HTC... :D
[HTC One X] Dark13lade:
Thank you for your reply, what did they ask you to give them other than your phone? Did you lose anything you had to phone before the repair?
[HTC One X] bigoliver:
I put a link to my guide for returning your phone in the original post. Well worth a read before sending your phone back. But I'll recap, apparently htc destroy the box you send it back in, so don't send it in the original box unless you don't want it. A few users didn't get the sim tray back, so check before sending if they need it. Revert back to stock and relock the phone (if rooted), send via recorded mail and take pictures/video of the condition your phone is in as a few members have complained the phone came back damaged. I think that's everything, but still have a read through the op.

Hope this helps save you some stress and time, let us know how your repair goes

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[HTC One X] bigoliver:
Just found that link in the first post for you, how to package your hox...

http://xdaforums.com/showthread.php?p=29258203

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[HTC One X] Rusty!:
I prefer the old box design :D
[HTC One X] Aashrith:
My buggin One x...:(

Hey guys....One x is simply an awesome phone...except for this wifi thing....it was going fine...but one day it doesn't detect any wifi.I'm siting ri8 nxt to my modem but still it doesnt detect....Plsss help me out guy...plsss. !!!!!
[HTC One X] Rusty!:
Either take the back of and adjust/solder the antenna springs, or send it off for repair.
[HTC One X] tobmav:
Haha, nice! :D

Well, nothing went missing actually.

I sent the phone - with sim tray - (no charger or other accessories included) along with a copy of my invoice when I bought it. ;)

Dynafix (again -> Belgium/Netherlands) had a bag with them when they picked it up, where they put the phone and invoice in. All I had to do was put my signature on one of those pickup-devices.
[HTC One X] Aashrith:
My doesn't detect wifi.....wat do I do now?
[HTC One X] tkstimothy:
Problem detected.

Thanks to bigoliver for pointing out this issue. Googled and the 1st result is accurate.

I have sent an email to : Asia_pr@htc.com

and raised this issue. Would wait for their advice before sending to retailer.

Bought the phone on 27th of August, barely a month.. When i squeezed my phone the WiFi is full. When i let go it goes weak even Im next to the modem, router.

Cheers !
[HTC One X] carlosribeiro1999:
i just got my phone today from vodafone, but i was so excited that i just unlock the bootloader and flashed a custum rom right away, but i found out that i got the same wifi issue, now my question is, do i have to relock and put everything back to stock to send back to vodafone or can i go there and say, men give a daam new phone coz this one is not working !
[HTC One X] Dark13lade:
When did you buy it?
[HTC One X] carlosribeiro1999:
[was like 3 days when I order from Vodafone and I got it today
[HTC One X] bigoliver:
You'll have no problem sending it back as a doa, dead on arrival, your within 28 days after purchase, should be no issue at all. Just make sure you return it to Vodafone not HTC

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[HTC One X] bigoliver:
Firstly stay calm. We need some more details, if you have this fault you'd still be able to detect wifi, just you'd need to be closer to the router or your signal would be very weak.

Read through the first post carefully, all the help, advice and information is in it. If you do have the issue then let us know and we will try to support you.

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