yashsingh1/xdaforums huggingface dataset:
[HTC One X] siemz:
Hey guys, so..I tried and my WiFi goes up when softly pressing the back, heard rumours that if I wait for the JB update it will be fixed, is this true? Need to know badly, else sending it up for repair..regards!

Send from my HTC One X using TapTalk
[HTC One X] faiz02:
It's a hardware issue mate. I highly doubt the software upgrade is going to fix it.

Take it to the service center.
[HTC One X] siemz:
Alright, thanks! Already thought so..

Send from my HTC One X using TapTalk
[HTC One X] bigoliver:
Spot on mate.

The jellybean update may improve wifi, it may even fix some software issue/issues with the wifi, BUT, it cannot fix hardware. Gently squeezing the phone proves the fault is hardware and not software.
[HTC One X] enemyrex:
ive recently got the oneX and found out i have the wifi fault. I was wondering if they are quick at repair times as mine is going back today and the service agent said it would only take 5 to 7 working days but i never trust them when they say things like that. So has anyody else done this in the uk and how long did it take them?
[HTC One X] bigoliver:
Fortunately the horror stories I linked to in the first post seem to be a thing of the past. Using htc's repair service (through warranty) many people report a fix taking less than 5 days from pick up to dropped off. Leting your service provider fix it under the sale of goods act seems to take much longer, but, this gives you certain other rights. Rest assured its usually much quicker now than when I first started this thread :)
[HTC One X] Pipodi93:
Hi guys, I've got this problem! -.-

I can do a re-stock of the phone, but I haven't got the RUU, but only the nandroid backup, so the bootloader will be re-locked after the restore... Do you think the repair centre will re-send me the phone as it is?
[HTC One X] nuckel82:
just got my phone back today from the service centre and voila excellent reception on wifi :D to bad that the dumbass technician murdered my vibrate! now i gotta send it back and wait 2-3 weeks :(
[HTC One X] imeem:
just wonder to ppl who has wifi problems, can you ask HTC to upgrade to the HTC One X+ (for a small fee maybe) so that you don't have to deal with this problem ever again?
[HTC One X] mujj:
I would love that, but in the end its a newer phone. If they allowed that ppl would be upgrading to newer phones all the time
[HTC One X] bigoliver:
I doubt it, howeverit's worth trying HTC and the seller.explain how unhappy and dissatisfied you are and that after finding this thread and reading horror stories you have lost all faith in the phone.

I guess the newer the phone the more likely it is. If your phone is less than 28 days old you'll have a great chance by sending back to seller as a d.o.a.

If you do try, write a email (see samples in op) and send it to the seller, HTC, the seller, the CEO of the seller, the CEO office of HTC and anyone else you can think of. (Add each email as a cc so they can all see who you've sent the email to)

Good luck and let us know what happens.

Cheers
[HTC One X] ste1164:
There is no trade in/trade up program. The only way that will happen is if you have sent your phone in 3+ times. Then you can ask for a different phone. Worth a try though.
[HTC One X] strikert:
I just send my telephone back to HTC , but the company whom I bought my phone (Belcompany Holland) said that when I where faster (within a month and telephone scratchless) .. they would give me a new phone instead of returning it for repair.

So .. if you have the problem.. go back asap !
[HTC One X] atrako1973:
deleted
[HTC One X] Pipodi93:
Was your phone rooted? And how did you un-root it?
[HTC One X] bigoliver:
You need to search xda for a guide on unrooting, this thread can't cover everything, but I did add a few links in the op.

Delivered from a mobile telephone using a popular forum application
[HTC One X] Pipodi93:
I know, I know! But I wanted to know how he did it, with the RUU or with the Nandroid Backup...
[HTC One X] mujj:
So close

I am so close to giving up. The replacements from O2 UK are refurbished and they said they will be just like new.

First replacement came last Friday. Everything was fine except, the LED didn't work. Had to ask for another replacement.

Second came this Tuesday. Had bad screen flex and there was a gap in the bottom on the phone. Light would get through below the glass. Had to ask for another.

Finally got a third replacement this morning. :'( The screen flex is so bad, even a gentle touch discoloures the screen. And the screen creaks!

Seems like even o2 can't repair phones.

What should I do? :(
[HTC One X] strikert:
Email HTC ...
[HTC One X] mujj:
I spoke to the O2 complaints department.

First they told me they could offer me a desire X for £50. Told them obviously not since its a worse phone.

I asked about the the One X + and they offered me a refurbished One X+ for £99

Since its refurbished I said no. I started complaining more and more and the guy said to give him 24 hours to speak with the manager to try and sort out something for a new X+.

If they did offer me a new One X+ for £100, do you think it is worth it?
[HTC One X] bigoliver:
You have gave O2 enough chances to repare/replace the phone, demand a refund.

Don't just call customer services, they only try to sell you stuff (as you've already found out) email the ceo's office of O2 explain how unhappy you are with the unacceptable service. Add as many addresses to the email as poss. See the op for advice and template letters
[HTC One X] mujj:
They replied offering me the One X+ for £120. I think that is too much.
[HTC One X] mikropixel:
Agree with Oliver. In my case, I had to email htc.com explaining the situation, warned htc greece that I would take the case to the state companies regarding consumer rights, and also went to htc greece official page at facebook where I expressed my complaints. I also had my friends comment on the post (creating a buzz), showing their disbelief in htc and its policies, and stating that will probably won't go for an htc device in the future, saying that they will probably switch to samsung/apple etc etc. Not sure which method of all the above worked but I finally had my device replaced with a new one.

Good luck
[HTC One X] bigoliver:
You emailed O2's ceo office for a refund after receiving 3 faulty phones (after repair) and the ceo's office replied saying you can have a One X+ for £120?

Are you in the uk? If so ask O2 for a letter of deadlock and you can take this to a tribunal.

You paid for a phone and it should work as intended. If they can't provide you with a fully functional phone after 3 attempts they should refund you.

Good luck
[HTC One X] bigoliver:
Yes, another option is to ask htc for a repair under the warranty.
[HTC One X] enemyrex:
Well me phone came back today and the WiFi is working a treat but I did have to pester them to get it sorted but ya know what there like lol
[HTC One X] Thelargeportion:
No repair for me :(

Well, that's the end of my particular journey with HTC.

They've flat-out refused to repair my phone. I sent it in on Tuesday and on Wednesday I got an invoice for £180 for a new motherboard. When I queried it, they said that they absolutely don't repair items with an unlocked bootloader, irrespective of known hardware faults. This is even after I'd relocked the bootloader and RUU'd it back to standard spec.

Fantastic.

Sent them a complaint email and I'm just waiting to see what they suggest before plotting my next action, but I think it'll have to go through trading standards.

Completely put off buying a HTC device ever again :crying:
[HTC One X] bigoliver:
Sorry if you've wrote this before? But if your in the uk and bought your phone new, you have rights under the sale of goods act. Forget a warranty repair you have more rights returning to the seller. See the op for more details and good luck mate.

Sent from my telephonic using an annoying forum app
[HTC One X] imeem:
how do they know that you unlocked your bootloader even after relocking it:confused:
[HTC One X] atrako1973:
Cause when you go to bootloader it says warning relocked not locked
[HTC One X] leonforthewin:
First of all excuse the fact that none of this may be original in any way – I don't have the ability to read though 330 off pages of posts!

I also have had the exact same reply direct from one of HTC's Tech Mentors at the UK call center. The poor bloke I spoke to initially didn't quite understand bootloader business etc so I got though to a 'Tech Mentor' who was very knowledgeable – nice to have a bit of a conversation with someone that you don't have to try and explain everything to.

Anyway he said even if I revert to stock and relock the phone there's no guarantee that they will repair the phone without charge. Their official murky guideline is that if you have only unlocked the bootloader (and not installed any roms) there is a fair chance of them honoring the warranty. I believe the website says that it 'may invalidate your warranty' when going through the bootloader process over at htcdev but doesn't go into the specifics. I think what they are trying to say is that you can unlock your bootloader but do nothing with it...

I only originally thought to go through HTC because of my previous run in with Orange and the fact that I may get an unbranded HOX with a compatible CID for Jellybean.

From my understanding the Sale of Goods Act won't cover you unless you actually bought it from HTC? Because its a law between merchant and consumer. I got mine from Orange.

I did actually send a phone back to Orange that had the bootloader unlocked and a custom rom installed and they honuored it too. I'm now on my third HOX because the initial was lost and replaced through insurance (lucky I made a nandroid back up days before), and as you can imagine I booted and rooted the replacement as soon as it arrived the next day only after I replaced all of my downloaded Spotify music files I realised that the headphone jack was err... jacked! You can imagine my horror. I was just very honest with them and I think because the error was obviously a hardware fault they replaced it and sent me another phone the next day.

It's been a pretty good experience until I realised my WiFi isn't working very well, if at all and my network data is inexplicably slow (says Orange) and HTC say it's the radio/antenna fault.

So now I am left with the option of claiming on my insurance again because Orange only has a 6 month warranty period (contract started last April) and without a doubt they will pick up on the bootloader relock once it's sent back to a HTC repair centre. I think I was lucky the first time – do you think I am pushing my luck or would I still have a good standing point with the basics of UK consumer law?
[HTC One X] bigoliver:
Yes the sales of goods act still covers you, the phone hasn't lasted a reasonable amount of time and as it is a known hardware fault Orange can not claim you caused or exaggerated the fault. Legally your covered.

Unlocking only voids the warranty not your legal rights. Make sure you have the original rru on your phone though.

Good luck
[HTC One X] leonforthewin:
Your last statement confused me a little. Even with plenty years of retail management behind me I thought that the warranty (being a legal must) was my legal right(s) or am I inadvertently splitting hairs?

Either way I think I will ring Orange in the morning and see what can be done. I think it will pay dividends to reverse all including the ruu as you say.
[HTC One X] shaw23:
Just received my one x back and wifi working perfectly so far. Cant fault htc uk experience. Phoned on monday night, phone picked up Tuesday from perth and repaired Wednesday. Returned on Thursday but i wasnt in and ups did not deliver till today as they dont do weekends. So apart from delivery which is not htc issue im very happy.
[HTC One X] stuart0001:
A manufacturer warranty is not a legal obligation. The sales of goods act is and it is the retailer that this falls upon.
[HTC One X] ste1164:
No basically I had a one x for a while which had a gap in the screen then got dust under the screen after arguments I was allowed to swap for a sgs3 I didn't like it so I said could I have a one x if so what are the batch numbers. I was told that the grey were HT24 and the white they had were HT25. This was only at the teeside park store. They let me have my money back though as I saw this thread and thought ill leave the one x for a while.
[HTC One X] hamyg84:
I know a couple of guys who work HTC and have asked them to pass this thread on to relevant HTC department so they can guide us or fix it, if I hear any thing from them I will let you guys know
[HTC One X] bigoliver:
Great Email, my wife has a masters degree in law and I doubt she could of done any better, excellent work!

Anyone wanting to contact their carrier or HTC should take inspiration from this.

I am sure the email took you a long time to compose, but may I ask, do you mind if other members use this or parts of this email as a template when corresponding with carriers and HTC? I really feel like this could help a lot of members.
[HTC One X] bigoliver:
Thanks, this is really appreciated and just what is needed.

Everyone keep up this great work
[HTC One X] adamgaltress:
Thank you! :) it defiantly took me a while!

And I am happy for anyone to use it as long as significant changes are made so each one stands out!

I have a webpage up here with a thread on this issue, I will be updating it religiously! if you wish to link other people to the page please use this link http://goo.gl/wpXDp

Thank you! :)
[HTC One X] slojko:
is this for the at&t model as well?
[HTC One X] bigoliver:
It is still unsure if AT&T models are affected, if anyone on AT&T is suffering this issue please join us here
[HTC One X] bigoliver:
Hardware fault found in the Htc One X causes bad signal

POORCOLLEGEGUY'S excellent article about this issue and thread has been published on the Portal and is currently top of the Home page :)

I hope you all enjoy the article and please help by sharing this it through the usual social media sites.

http://www.xda-developers.com/android/hardware-fault-found-in-the-htc-one-x-causes-bad-signal/
[HTC One X] orb3000:
I have an HT23RW..... model and issue is not present, all working great. Hoe all having probs can solve it with the help of HTC who is always aware of XDA ppl.
[HTC One X] adamgaltress:
just going to drop this pretty picture I made here... :D
[HTC One X] zmsudu:
Wow.. im involved in revolution.. And I still did'nt buy this phone..waiting.

Why?

- Just because they do not want to see it, or admit problem. Its my money, if you cannot sell what you represent, you will lose me, as costumer, and many others.

We are XDA, we are force. ®

p.s. sorry if im off topic
[HTC One X] Jun Hong:
I'm having a SH23K phone with the same exact problem
[HTC One X] SgtHole:
HT24KW same issue here.
[HTC One X] drvsbsm:
Early model SH23 here and mine is fine, but I feel your pain went through same thing with my Transformer Prime as I mentioned in an earlier thread. Asus finally did fix the issue.

I hope that HTC steps up like Asus did and repair everyone of your phones. Thats one thing I can say about Asus is they took care of the problem, lets see how HTC does? Fix these guys phones HTC!

I don't know why manufactures are using this pogo pin connection type? they need to just hard wire the connections. Somehow Asus fixed some peoples issue through a software fix but I think they boosted the signal even though they say they didn't. HTC better not do the same, that's a battery drainer. Actually they need to give us all cases with the battery built in somehow or solar cases:rolleyes:.
[HTC One X] PhoenixFx:
Thanks OP for putting it out there.

This is very disappointing news to say the least. I have read about all sorts of problems with One X; i.e: Screen flickering, video corruption, overheating, battery life, and GPS issues; but despite it all I still decided to buy one thinking there will always be this kind of issues with few handsets due to manufacturing defects.

But this antenna issue is the first time where I saw almost everyone (except 2 from what I counted while reading the thread) who had the phone for some time claiming to have it. This leads me to believe it is not a matter of few handsets failing quality control, instead a wide spread design flaw. Also seeing how HTC has responded and what others have experienced with service centers I don’t think it has been fixed yet. So I’m fairly sure that the phone I’ll be getting in the next couple of days will eventually fail.

This is going to be a big deal for me as I use BT and WiFi a lot, to make things worse the WiFi signal at my office room is anyway weak and I bought the phone from a grey importer; so any warranty claims are going to take a long time as the phone has to be sent overseas.

WiFi signal strength will be the first thing I'll check when i get my hands on the phone, and if I see even the slightest hint of this problem I'll immediately return the phone. I have heard enough problems already.... :mad:
[HTC One X] ronalkori:
Got the same issue of weak wifi connection which gets improved on pressing. My model is sh24 from delhi, india.

Given my phone to htc service center on 2/6/12. They are not giving the status of phone weather hw or sw fault. Telling it will take another 2-3 days.

Now just waiting for the phone. Hope it will be from sh25 batch and improved
[HTC One X] :
That must have taken a lot of arguing! I think I'm going to have to do the same I'm tired of all of the problems with the one x.
[HTC One X] ste1164:
It didn't take too much arguing actually one store said they couldn't preorder the sgs3 for me so said they would have to send it on repair. I argued with that store for a while. Another store said it was fine and did it straight away. I had the galaxy s3 for a while and it wasn't for me I don't like touchwiz or the pentile screen so I returned that. Carphone warehouse aren't best pleased with me atm :p
[HTC One X] bigoliver:
Twitter boost

A big thanks to all who have tweeted and re-tweeted about this thread, currently tweets from over 100 different people 4 of who are "Influential"or "Highly Influential"

To read all the tweets go to Topsy <<CLICK HERE>>
[HTC One X] wph:
Great work, it's now on the XDA news page I see! Hopefully HTC now has to acknowledge there is a problem or at least fix it for everyone who sends their phone in for repair.
[HTC One X] leonforthewin:
Probably right that I got out of retail then haha.
[HTC One X] hamurapi:
one x manufactured 17.06.2012 HAS issue with wifi

Just for the record,

Don't know what HTC meant by "immediate changes" but my phone with HW number HT26RW1A0105 (which according to this forum means manufacture date 17.06.2012) has issues with wifi (i.e squeezing improves wifi a lot)
[HTC One X] nadstar96:
htc phone call

Just got off the phone with HTC UK about returning the phone for repair, apparently 3 do not send it to HTC to get it fixed and I was giving my details, I got told right at the end I have to pay £25 to receive my phone after repair + and additional fees possibly depending on what needs fixing. Therefore I explained that I will go to 3 instead, and he quickly said okay that is fine and hung up. I found it difficult to understand his quick speaking and am annoyed they asked my details first then let me know about the fee.
[HTC One X] Rusty!:
The £25 is the diagnostic fee if the warranty doesn't cover the problem with your phone, it's not a charge for a warranty repair.
[HTC One X] nadstar96:
Will they ask me though first? Or fix then I have to pay?
[HTC One X] Rusty!:
They send you a quote if they device it's an out of warranty repair, if your decide not to go for the repair, then they want the £25 fee, but you can get out of it if you're a thorn in their side.
[HTC One X] nadstar96:
Thats exactly it, even though I'm sure its not out if the warranty, I still am refusing to pay £25 for it to be sent back in case it is. Guess I have to go back to 3. Thank you for clearing that for me though!
[HTC One X] Calwa:
iam underastand, he fix it, after pay
[HTC One X] nadstar96:
Well that's two different answers given there ha
[HTC One X] drakexpl:
I have a warranty but I've fixed it so easy... It took me 4 minutes. I dissasembled phone , then I unbended this 'wifi' pins up, then alcohol - cleaned up. All in, boot up the phone and włala - working. No cables, no soldering, no messing up with warranty.

-90 to -100 dB 4 metres from the router before

-60 dB 4 metres from the router now

I would never send my phone back to HTC with such a easy thing to fix.
[HTC One X] twistednl:
Might be easy but you have no warranty now. So when another problem shows up you need to solve that yourself as well. No matter how easy it is, they are responcable for the error
[HTC One X] higheaven:
aluminum foil

For all of you who dont want to bother yourselves a lot, you just can add some aluminum foil between the contacts, thats it ! I just did it and﻿ it worked flawlessly now.
[HTC One X] drakexpl:
Of course I have a warranty. No plombs were moved, no signs of my activity.

Wysyłane z mojego EndeavorU za pomocą Tapatalk 2
[HTC One X] twistednl:
In that case, no worries :)

I have GPS issue too, is that the same reason? If so I might take a change to solve it myself as well. Does anybody know?
[HTC One X] knoxploration:
Adding a conductor that can migrate around the chassis might seem like an easy fix, but it's also a great way to write your phone off when it touches something else and shorts it out.
[HTC One X] higheaven:
aluminum foil

Not a chance if you use a tiny drop of super glue(loctite). Now i have the best wi-fi reception ever.

1)Fold the foil in 4-5 layers to be thicker.

2)Put it only on the rectangle contactors, whith a tiny drop of glue.

3)To be absolutely sure nothing bad happens, cut the foil in a smaller shape then the rectangle contactors.
[HTC One X] knoxploration:
Foil is thin and easily torn. The very same squeezing action that causes the bad contacts in the first place can wear little bits off the foil.

If it works for you, for now, great. Don't pretend it's a perfect solution or that it cannot cause problems though; it most assuredly can. Tell others the real risks before recommending them to do something that could easily destroy their phone.
[HTC One X] thunderc8:
Bad m/b

Today i recent the phone for repair this is the third time i send it, the second time i send it in for the wifi isue they replaced the m/b with a bad one that looses the gsm signal all the time and some times when i talk i cant hear the other person but he can hear me.

If i turn airplane mod off/on then it works fine.

I had the phone 6 months and the 2 is missing for repairs and now its for repair again.

I was happy with samsung but the damn screen of the hox is better than s3 and now i pay the price for going with htc...

So my advice is

SOLVE IT YOUR SELF if you send it in you are for a random time/bad replacement.

And you wont loose waranty either you loose waranty if you unscrew the upper motherboard screw that has a srticker on it that says VOID and you dont need to unscrew that since you wont remove the motherboard.
[HTC One X] higheaven:
aluminum foil

Works prefect like this for several months. The easiest way to destroy HOX is even when you open it.
[HTC One X] knoxploration:
And recently somebody somewhere won a lottery. Does that mean everybody will win the lottery?