yashsingh1/xdaforums huggingface dataset:
[HTC One X] paddyoreilly:
When is a repair not a repair

Hi there,just to let you know,received my refund from Amazon (27-7-12).

From contacting them, to collection, to payment took 8 days.

As i said earlier,your situation is the same as mine, just different dealers.

Play.com have sold you a faulty product, Amazon sold me the same faulty product.

Do as i did,contact Play.com,tell them they have sold you a (manufacturers admitted fault) phone, and under the sale of goods act you want your money back.

It is a manufacturing fault and not fit for purpose.

After reading your story about how Play.com are treating you, I will not be using their services.

Don`t be soft with them, they are trying it on.

Hope to read soon that you kicked A** and got your money back.:highfive:
[HTC One X] Rusty!:
That's like the opposite of what we're talking about. The hardware fault is the signal increasing when gripping the phone in a certain way.

Signal dropping when holding the phone is generally unavoidable as you block the antennas with your hand.
[HTC One X] paddyoreilly:
When is a repair not a repair

Just an update.

Just to let you know,received my refund from Amazon (27-7-12).

From contacting them, to collection, to payment took 8 days.

HIGH FIVE to Amazon.:highfive:
[HTC One X] 1000moths:
So picked up HOX #3 today and it's another HT23 serial model.

Unforunately it had no charge when I collected it so I couldn't see the serial number until after getting it home and charging it for an hour. This annoyed me a bit as the store told me they had tested the WIFI which was a blatant lie as the phone was flat as a pancake.

This one looks better quality build than the last one as in less flex in the rear cover on the left side, and so far no screen flicker so fingers crossed, though to be honest I don't have high hopes.

If this one fails then I can choose another model of phone so it will be bye bye HTC.
[HTC One X] Schele:
Hello everyone, as i had the same problem with nu phone i tried to contact nu provider to send it back for repairs since i got my phone directly from Vodafone .

They said is would take 3 -6 weeks and i would have to send it myself with the original packaging slip. I thought that the time it would take was too long so I tried contacting HTC directly with great results.

They would pick it up at my house and it would take about 2 weeks free of charge. (By a company named dynafix)

Since I had unlocked my phone trough htcdev.com I was a little hesitate but I did it anyway.

After 1 week I got a mail that it would be returned, now 2 weeks later I have my phone back, repaired and no problems anymore !

Just wanted to share this that any dutch one x owner should contact HTC and send it for repairs !

Now to unlock it again and get a custom Rom on this phone again haha.
[HTC One X] wman2:
That's great news Paddy!

I have some good news (hopefully) too...

Play.com sent me this email this morning:

Dear ******,

Thank you for your recent enquiries.

We are very sorry to hear that you are having problems with your order.

Our head office have now advised we can take the item back for either a refund or a replacement.

So we can arrange a collection at your convenience, please contact our customer service team on 0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening hours are 9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

We can then issue you with a return authorisation code and give you full instructions on how to return the product.

Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.

Kind Regards,

Andy,
Customer Support Team
Play.com

I rang them up and talked to a helpful person who said that they'd have to check with head office but that Play.com should be able to pay the £23.70 to have the phone returned, then collect it from my house and send me a replacement. So this isn't definite but a great step forward :)

She's going to call/email me back on Tuesday regarding the payment for HTC. I won't be able to send out the device to them until next week so it will be a while until I can confirm my case has been resolved but things are looking good.
[HTC One X] stuart0001:
Superb news. Thanks for the update
[HTC One X] paddyoreilly:
Hi there, that's great news.

Must be a great relief to you.

Are you going for a Refund or Replacement?

Any,I am very pleased for you.

Keep in touch.:highfive:
[HTC One X] wman2:
Yeah, it's a massive relief and I can enjoy my holiday now :)

I'm going to probably go for refund if possible because as much as I liked the HTC, their service has been dreadful, many of the phones had this problem and some of my friends have the Galaxy S3 which looks nice :) You don't have to unlock the bootloader on the S3 to root it and the screen is bigger too so I think I'll join the Samsung club... I may live to regret it but who knows until I've tried it :fingers-crossed:
[HTC One X] dredre2017:
Finally fixed my one x

After much despair and frustration I've finally gotten my phone back. I tried the solder option but ended up breaking the pins in the process :crying:. I was so upset I called HTC about 20 times until they would finally RMA my phone.

The thing is, I'm in the Bahamas and its VERY expensive to ship anything out of here. I saw a post from someone a few days ago who recommended gluing foil paper to the antenna to connect the pins.

A light bulb went off in my head. I made to nice thickish square foil strips and placed them on where the metal strips where the antenna pins were. Also my gps and 3g pins were bent as well and I could see why my gps wasn't working. I raised them up and stretched the plate underneath them so they would have support and I then glued a slightly thick strip of foil to the antenna in the casing.

Praying the whole time, I put the phone back together and voila! I had full wifi, full cell signal, and got 11 gps satellites in less than 5 seconds on my 1st try!. I've never been this happy in so long but HTC really fell off this time.

I've written a long letter to them explaining how I felt wronged they were trying to charge me for a FACTORY FAULT and even want me to pay them to send them a product they messed up on. I told them I'll probably never buy their products again or even recommend them to family or friends.I've been a loyal Apple fan since I got my first MAC in 2005 and had an iphone since 2007. This is where Apple shines and HTC fails.
[HTC One X] bigoliver:
Great news mate, it will be nice to mark another horror story down as resolved, fingers crossed. Great result and great service from Play.com.

Amazon and Play are companies I use a lot and I'll definitely continue to do so. Their customer services are being proved better than most. I'm sure it would have taken weeks, if ever, to get a result like that through my carrier 3uk.

I'm really pleased for you

Sent from my phone using a forum app
[HTC One X] bigoliver:
Glad your phones working as it should, that's quite an unorthodox way of repairing your phone, I wish you've had taken some pictures, would have been interesting to see and might had help others in a similar situation, Nevermind.

I hope your fix lasts, enjoy your phone, probably the best phone available (imho) when working correctly.

I have to agree with you about Apple, I've never been a fan but they can defiantly teach all the other phone manufacturers a thing or two about customer care.

Sent from my phone using a forum app

Ps, let us know if htc get back to you.
[HTC One X] paddyoreilly:
When is a repair not a repair

hello WMAN2, was wondering if Play.com are reading this forum and have seen your posts.

They will also have seen the very helpful advice from BigOliver and Stewart0001.

I have been looking around the phone shops for a replacement HOX, but it has to be at least HT26,preferably HT27......

There seems to be no mention of faults on these.

Also looked online at the S3,but they too also have problems.

Glad that you are nearly sorted.....patience!!:highfive:
[HTC One X] bigoliver:
The **26 and **27 seem to be pretty rare, our members have search stores and not found any on offer, yet strangely, the first **23 batch are still in the stores?

Sent from my phone using a forum app
[HTC One X] raseac:
Same problem here..

Bought oneX few days ago at Orange_PL..

// btw. my is **24
[HTC One X] Annihlist:
I took the plunge and opened up my HOX. What a pain opening the case. I should of taken some photos though I was kind of shaky doing it and I wanted to get it over and done with.

Bent the pins up a bit with a fine skew driver. Now WIFI jumped 30db. Hope this is maintained. WIFI performance is night and day. BTW I don't recommend anyone doing this I broke a fingernail and took me a good half hour the pop the case. I unlocked my phone with HTCdev and didn't want to go through the Warranty process.

Edit: Was strongly thinking about soldering some shielded cable but the one I had was too fat. I don't recommend soldering a wire. A quarter wave for 2.4ghz transmitter is about 30mm. Lengthening antenna will cause a mismatch and the WIFI will not be as efficient and can stuff up the transmitter.
[HTC One X] wman2:
No I haven't directed them to this thread because they now just want to get me off their backs so they'll probably give me a refund just to keep me quiet. Some of the S3s did have problems but it seems that most of them have been fixed by now...
[HTC One X] PhilipL:
Hi

I think what is overlooked is how manufacturing works. Most products are made much quicker than they are sold (certainly after an initial rush of interest), it is quite likely in 2/3 months HTC have produced a big enough inventory of HTC One X's they don't need to make any more for several months, if they need to make any at all ever again. This is why companies like HTC can have a large range of products from the same factories, as after a month or so of mass production of one model, the factory line is re-configured to produce the next model.

Those waiting for 27 batches might be waiting for ever simply because they are not being made any more.

Regards

Phil
[HTC One X] Rusty!:
It won't be.

The problem is the phone gets squished slightly, which compresses the pins so that they no longer make good contact. To fix it properly (al la HTC) you have to stick some lumps of plastic to the phone after bending the pins so that they cannot be compressed.
[HTC One X] Baz8755:
OK so where does that leave us with the statement on 18th June from HTC stating that they have addressed the production issues. Surely it is only going to be models made after that date that are going to have been revised but if as you say they may well have ceased production then they will never see the light of day.

I desperately want a One X as my Desire is overdue for retirement, but I am not willing to pay for something that is known to be defective and waiting for it to go wrong and have a band aid applied.
[HTC One X] Annihlist:
We will give it a few weeks. If it is not then I will pop it open again and follow the HTC guide
[HTC One X] boe323:
So basically HTC have lied to us all, and if ever they do decide to produce more(which is unlikely) only then would the production be changed. It looks like the only fix is to send it off to HTC, theres no point in looking for higher batch numbers, i do know there is **25, but my 6 replacements were all **25.
[HTC One X] butters149:
just fixed it using the aluminum method, overall pretty easy, took me like an hour. toughest part was removing the case
[HTC One X] PhilipL:
Hi

Well it just depends on when they make their next batches really, it just might be they have a large amount of inventory from the first ramp up of production that they will never make any more which isn't an un-typical scenario, make a big batch in a few months then move on to the next product. We just don't know as customers what the true situation is. I don't have any inside knowledge so hopefully I'm completely wrong, but it wouldn't surprise me if no newer batches are ever seen, and if they are, they may just be a very small percentage of the overall number already made pre the Wi-Fi fix that you'd be lucky to find one.

I'm sure HTC haven't lied as such and the manufacturing has indeed be changed, which is probably nothing more than a new step somewhere in the production line that sees someone sticking on the plastic re-enforcing strips. What we don't know is how many One Xs HTC are going to make since this production change, so far we haven't seen any evidence of newer batches, so it might be a long wait for some.

Regards

Phil
[HTC One X] boe323:
I left my my phone on stay awake, i plugged my charger into the hox and forgot about stay awake, 4 hours later i check my phone and the led is flashing red and green because its over heated, why didnt htc put some kind of vent on the back, its quad core and they get hot, this is another design flaw,you cant use the phone for very long, and cant use the phone at all while charging because of excess heat and the fact the heat cant get out.
[HTC One X] PhilipL:
Hi

This is off topic to this thread.... however putting a vent into a phone this size is impossible. Vents work by convection, so you need a big area of air around a heat-sink so that convection happens and moves the heat by the circulation of air from the vent, you don't have the space in a phone to create natural convection out of a vent. The other option when no space for convection is to install fans (like laptops) that create forced convection, that isn't practical for a phone. You could have a metal back cover to radiate heat away, typically this can't be as big as the phone as you then have an issue with antennas and reception, so typically you'd have a smallish area which wouldn't help that much, and does nothing if the user puts the phone down a surface as they would do while charging.

Regards

Phil
[HTC One X] dredre2017:
Yeah they got back to me but they're saying I have to talk 2 the repair center about the cost of the repairs as they don't have the power to influence the repair policy. Now that I have this working, I don't think I'm going to send it back unless they perform a recall.

I was so paranoid trying to get my phone working I totally didn't think about taking pictures. The next time I open it up (I might switch to black) I definetly will. Its not that hard though, the 3g and gps pins are the 2 small ones on the far right. Just be CAREFUL as too not stretch them too much or do too much flexing as they will break. The two large pins that are mostly in the middle or nice and strengthened, I don't know why they didn't do that for all of the pins.

It's a fine phone, but for any future buyers, I warn you in spending too much for it.
[HTC One X] gapper100:
So here's my update: Just got home, phone was waiting for me on my desk. All is working well! Looks like I got exactly what everyone here wants, they fixed my phone according to the PDF that was found.
[HTC One X] bigoliver:
Great news mate, good to hear it all went smoothly.

Sent from my phone using a forum app
[HTC One X] mhulsegge:
Hi all,

since yesterday I have the Wifi issue with my One X.

I ilive in the Netherlands, and was pretty shocked to see the whole stuff with HenkJoost.

So, what's the best way to go down the route for me in NL ? Anybody with an unlocked bootloader had success here ? Is it simply a case of just re-locking the bootloader ? I am still on the stock rom.

Thanks
[HTC One X] Pimmr:
Thanks to all the success stories on DIY repairs, and the fear of getting my HOX back unrepaired after missing it for 2 weeks (I had a very bad past experience with my Desire Z), I plucked up my courage, had a few beers and just started opening the HOX according to the pictures and video's. Its amazing how much force you actually can (and have to) apply to open it up. Like everyone says, pay attention to the bottom and make sure the flat cable stays in place, and tape up the volume and power buttons.

I actually opened it up 4 times. 1st try I bent the contact springs up a bit with a screwdriver. Didn't make much difference, but also was affraid the contacts would break off.

Next 2 tries I soledered a wire as showed in the youtube video, but my wire was too thick (I used a piece of stranded telephone wire) and I couldn't get it to neatly fold in the casing. So last time, I just applied 2 drops of solder on both the case and body parts.

First boot, showed "excellent quality" at Wifi settings and Wifi analyzer was in the green range, but the notification bar would only show the bottom dot light up as if it had a bad signal. Strange, but after a reboot the notification bar wifi indicator showed full bars.... YEAH! :victory:

Now I have full bars in and around my entire house, even in the attic, where before I could even get disconnected while in the living room perhaps 10 feet away from my AP. Also my battery is not drained anymore.

Thansk XDA, I am a happy camper now! :D
[HTC One X] zombiefly:
Temporary fix

i've now developed this problem on my 1st gen OneX. I did notice it was happening for a few weeks but pretended it wasn't... recently i barely get any signal at all via wifi and applying the tiniest bit of pressure on the back of the case makes it jump to full...

as i've seen the official HTC fix, i've decided to fix it myself. I have a nice hardshell ROCK case which I bought from ebay (china) before the phone was even out for £2 :) so... I found one of those tiny little stick on spacer/feet things from some ikea furniture, attached it to the back of the HOX, then fitted my hardshell case back on and hooray! wifi is working at full power again.

the spacer things are like these featured on this site: http://art6103.blogspot.co.uk/2012/01/how_11.html

this is the case I use: ROCK Case

For now, this works. it seems quite reliable (phone flexing is less with the hardshell case). I don't really want to send my phone back to HTC as it's rooted etc and I can't really be without it. One day I may open it up and fix it properly. will have to see how it goes.

honestly HTC, this situation is poor. So is the lack of S-OFF.
[HTC One X] boe323:
Heat rises, it creates its own convection, anyway ive seen phones before with grooves right at the top to keep them cooler while holding them.After that over heat while charging my phones wifi is now duff. I placed an order with cpw for a new onex instead of just getting another vodafone branded replacement, they accepted my order, took the money of my card, then cancelled the order, i now have £500 missingfrom my account, my bank says they(cpw) took it.
[HTC One X] gapper100:
I'll send you a PM describing exactly what I did to get mine fixed properly :)
[HTC One X] Rusty!:
Well it's gone from repair complete back to in repair, so i guess I'm not getting it back today after all :(
[HTC One X] Rusty!:
And now it's reverted back to 'awaiting device'

Guess (hope) the tracker is broken then.

Edit: Yeah it's broken. C/S confirms it is repaired and waiting to packed up.
[HTC One X] Quistnix:
I also got this problem, and contacted HTC customer service.

I told them I first thought the problem was caused by a software problem and tried to fix it by unlocking and installing a custom rom. I also shared the Henkjoost horror story (since my device would be send to the same repairshop) and told them I wouldn't appreciate the same costs. My HTC contact told me the extra payment was for restoring the stock rom. I told her I could restore the rom and relock myself, she told me that was fine. The courier picked up the device last week and I just got a notification I'll receive the fixed phone tomorrow, no payments needed.

Any Dutch users with this problem: The law is very much on our side.

We've got "recht op een deugdelijk product" (right to receive a functional product). If somebody sells you a product, it should work for a reasonable amount of time. If they sell you a phone which is often sold with a two year contract, it should last at least two years. If they deliver a product with a fabrication error, they are obliged by law to replace it or repair it free of cost. The customer gets to decide between replace or repair. The customer tinkering with the software has nothing to do with this if it's clearly a manufacturing problem. Warranty also hasn't got anything to do with it. Warranty is an additional service given by the shop, not a replacement for this law. There's a link to a site with a lot of information from the Dutch government at the end of this post. Quoting it towards a stubborn salesperson might get you some help.

Note: This is only works when you contact the shop where you bought the product, not the manufacturer.

More info (in Dutch)
[HTC One X] wman2:
I was always on the stock rom and I removed any traces, then re-locked the bootloader but they still noticed and wanted to charge me £195. The best route for you and most people is to go through the shop/website you bought it from because they are obliged to help and HTC's repairs and customer service in general is extremely lousy.
[HTC One X] bigoliver:
Great info, big thanks for sharing with us, we have a lot of Dutch members, your advice will be much appreciated.

Sent from my phone using a forum app
[HTC One X] bigoliver:
This style of fix has been done before, it works for a few days but will ultimately fail. With time the pins will be forced down even further requiring thicker padding to make a connection, until the pins get squashed again. I would use the fix temporary until a convenient time to send away.

Sorry for being a pessimist, I just want to prepare you for the worse.

Sent from my phone using a forum app