yashsingh1/xdaforums huggingface dataset:
[HTC One X] liberator72:
It's all kicking off with Carphone Warehouse here. I have had them on the phone again due to an email I recieved at 6pm this evening. Despite me explaining the issue, in depth, several tines now over the phone, via email and in store, their latest reply just infuriated me.

Dear Name Removed,

Thank you for your recent e-mail.

I'm sorry to hear of the problems you are having with your HTC handset.

I have today spoken to our Repairs team and they have advised that HTC have released a further software update which is meant to rectify the Wi-Fi issue.

I would advise that you check your handset is loaded with the most up to date software as this release may have come out since your last update.

If your software is the latest version and you are still experiencing problems, I would advise you take this to your local Carphone Warehouse store where it can be booked in for a repair and our engineers will assess if it's eligible to be replaced.

This process does mean that your handset will have to be sent to our repairs team and a loan phone will be available. Whilst I appreciate this may not be a smartphone, it is the quickest way for us to get this issue resolved for you.

If you do have any further questions or require additional assistance, please reply to this e-mail and I'll be happy to help.

Kind Regards,

Name Removed

Customer Support

Carphone Warehouse.

So apparently they have released another update that will fix the fault. I know the HOX is a smartphone but I must say, these updates must be really, really smart to be able to carry out a hardware repair!!! Just got off the phone again and apparently they will be calling me back this evening. If I don't get a satisfactory outcome then my HOX will be going back in the morning and my contract will be getting terminated. Soooooo angry right now

Edit:- So the complaints department finally called me back where I read back all the correspondence between myself and CPW and the emails my solcitor sent me. I told them that I will be going in and returning my handset tomorrow as I have had enough now and lost faith in not just the HOX but CPW too. With that I got a result. CPW have just credited me a month of my tariff back and they are "giving" me a budget Android handset to keep whilst they sort this out. I am to take my phone in tomorrow, at which point I am to get the store to call the person I just talked to, she will then tell to give me the budget Android phone, take mine in and place a repair ticket on it, but add to the ticket that it is "Not to be repaired, it is to be replaced". This could take up to a week to get sent off and get back, but it is definately going to be replaced now from new stock that is arriving this week. I have to credit them, once I finally got it escalated this far they were more than helpful, it's just a shame it took so long to get through to somebody who could actually do something about it. For now though, all I can say is "Thank you Carphone Warehouse".

Good luck to all others looking to get their Wi-Fi defective HOX's sorted.
[HTC One X] CharlieCharlie24:
Left mine with a Three Store today for it's second repair. Should be back a week on Friday. They've given me a Wildfire S as a 'loan phone' in the meantime. It's like trying to text on a credit card! :)
[HTC One X] boe323:
I love the smell of new phones, my bedroom smells brandnew.

---------- Post added at 08:03 PM ---------- Previous post was at 07:58 PM ----------

The phone doesnt need to come from new stock, there is good working phones in all those batch numbers, its just finding the damn things, my 6th phone is really great, everythings working as it should, but im still a little weary of it. Also, HTC are going to strengthen the back around the wifi antenna and this is there fix?, its the contacts that need changing not the case, those contacts will still weaken even when the back is stronger, the heat will be the main cause, as the contacts get warm from the rest of the phone it will weaken the springy part of the contacts, i really hope there changing the contacts as well as making the back stronger.
[HTC One X] liberator72:
I never requested one from new stock, I just requested a replacement as I am not satisfied the repair being carried out by Regenesis are good enough especially after reading some of the posts here. I was told that they are out of stock but have new stock arriving later this week. That doesn't mean it will be from a newer batch S/N wise, just CPW's new stock. Either way, once that replacement is in my hands the whole 28 day thing starts again so I'll be ok should I get another faulty one
[HTC One X] BarryH_GEG:
Why? Europe is Europe and Asia is Asia. From posts in this thread and the warranty coverage on devices unlocked via HTCdev threads HTC's policies vary by region. Also different countries have warranty laws that all manufacturers have to abide by making responses to issues and defects different.

Italy's about to embargo Apple devices because they won't abide by Italian warranty regulations.

http://www.computerworld.com/s/arti...after_Apple_over_warranty_issue?taxonomyId=12
[HTC One X] boe323:
Sorry, i didnt mean it that way, i was just saying. When you get your replacement, go through everything before you update 1.29, test everything, then if your happy then obviously keep it. I really would do the do before updating, i found my phone is fantastic, lag free etc, so im not updating at all untill theres a newer release. That wifi software fix thats in the update was released before they new it was hardware related, it doesnt make any difference apart from quicker battery drain in my opinion. Also dont settle for the dodgy gps, i can confirm it works as good as my fathers £300 tomtom.
[HTC One X] potblack2win:
Yes, Im going to wait a couple of months before I send it out for repair.

Hopefully by then all the peeps know how to repair it properly
[HTC One X] rikardo1979:
Hi Oliver,

Today I've received my Stuff magazine by post and what I find in ???...

Your words spreads everywhere m8 ;)

Cheers

:cool:
[HTC One X] Zulake:
Hey guys, this is the SN of the phone I got back:

Anyone ever seen this one before?
[HTC One X] liberator72:
My personal experience with 1.29.401.11 was nothing but benefits (1.29.401.7 was shocking). Slightly improved performance, massive battery improvements IMO and getting rid of the horrendous bug that kept loosing me approx 10GB storage space. Once I have checked the phone over for faults I will be updating ASAP.

However saying that, this is a hardware fault thread so I do not want to lead it off topic by talking software here. No offence, but I just feel we should keep this limited to discussing the hardware fault and what users experiences are with the repair/exchange process is like :)
[HTC One X] adamgaltress:
Not sure what the location is for that one, but it was an early device. Someone should know what month 22 is for. As for our devices they are mainly 23, 24 and 25
[HTC One X] Zulake:
They told me they swapped the mainboard, battery and screen. In other words, a brand new phone.
[HTC One X] liberator72:
That would make that Feb 2012 if I'm not mistaken????

Have no idea what the MB is but the first 2 is from 2012 the second 2 will be the month, ie. 2nd month, Febuary. Test/Development handset maybe??? Check your Hboot and see if you're S-Off
[HTC One X] Zulake:
*** LOCKED ***

ENDEAVORU PVT SHIP S-ON RL

HBOOT-0.95.0000

CPLD-None

MICROP-None

RADIO-None

eMMC-bootmode: disabled

CPU-bootmode: disabled

HW Secure boot: enabled

MODEM PATH: OFF

May 8 2012,21:32:10

How did I read out the CID again?
[HTC One X] BarryH_GEG:
Interesting. I wonder if "MB" in the serial number stands for mainboard to indicate that phones already in use have received the update. If so, that means the "fix" is the mainboard. Not cheap by the way. Has anyone who just recently got their phone back experienced the same s/n name change?
[HTC One X] liberator72:
adb shell getprop ro.cid

Baffled by that S/N
[HTC One X] Zulake:
I can't get ADB to work. It doesn't detect the phone somehow.
[HTC One X] stuart0001:
Sounds like Trigger's broom :D

http://www.youtube.com/watch?v=oKisuLQHMOo&feature=youtube_gdata_player
[HTC One X] liberator72:
Try CID Getter in the Store or look at your Software Version number, you can tell from that too.
[HTC One X] Zulake:
CID: none

:rolleyes:
[HTC One X] liberator72:
Then you can only tell via fastboot adb shell getprop ro.cid or by working it out through Software Version number. i.e. 1.29.401.11 will be HTC__001

I would suggest either taking this to the Returns and Replacements thread http://xdaforums.com/showthread.php?t=1602538 or maybe even creating a new thread to see if anybody else gets a phone back with a similar S/N so as to keep this thread on topic with regards the Wi-Fi issue. I'm not trying to be bossy, I find it pretty interesting myself, but it would be better to keep this thread as close to on-topic as possible :)
[HTC One X] Zulake:
HTC_E11 it is. Somehow I can't input any ADB commands at all in FastBoot. They do work perfectly with the device booted up in Android though.
[HTC One X] sibv1970:
Repaired HTC One X on Three

Repair landed today.

Letter from 3 advises that parts have been replaced and they have conducted a quality check.

This seems to solely have consisted of wiping the whole thing. Software is identical, as is the issue of Wifi being good only within 8 feet of router.

Pinching still gives temporary improvement.

Back to 3 tomorrow. This time with a sandwich and a flask, as I have every intention of staying until I receive a NEW handset, or money back for 2 months I have had so far.

I don't know if 3 or HTC are responsible for this repair, and the delays involved, but I do know nothing has been done of any consequence, and neither party can come out of this with any credit.

Poor.
[HTC One X] liberator72:
Netherlands Unbranded then, so should still be ok for European unbranded software AFAIK
[HTC One X] exCluSive1:
I didn't have this wifi issue until a few days ago. Maybe I dropped the phone and it got loose.?! :(
[HTC One X] liberator72:
You are now 110% entitled to a new handset, considering you have accepted one repair and it is not satisfactory they have absoutley no leg to stand on. Take any and all documentation with you and if you can print out a copy of SOGA take that too. They have to now give you a replacement and you can ask (if you want) for any costs you've run up i.e. paying your network tariff without the use of the phone etc. if they do not do that, hand the phone back and cancel your contract. I been fighting it for weeks with CPW and finally got somewhere tonight.
[HTC One X] bigoliver:
Cheers for posting that mate, I did wonder if it would make it into the magazine or if it would just be on the Stuff website.

I wonder where else this thread has popped up.

Sent from my using Tapatalk 2
[HTC One X] Henkjoost:
yeah sorry for the quote, no message back yet from escalation team.. sorry for my always crappy english ;) as long as you all understand what i'm telling.

I hope so much they will finaly come with a decent solution.

till than can somebody help me with some email or phonenumber of some higher power within the company of HTC? don't care if it's not my native language.
[HTC One X] boe323:
I would imagine its just another country code, thats what sh and ht are right?
[HTC One X] xchasa:
HT= H____? Taiwan.

SH= Shanghai China

Manufacturing plant locations.

I'm puzzled by this new code.
[HTC One X] irharrier:
I am freaking out :D

my screen has got problem (yesterday I notice this problem) there is a small yellow

cloud like shape on the top of my screen !!!!!!! this phone is falling apart :D

and the thing is I noticed unrooted phones are LOCKED

while for me (which was rooted and now I unroot it for warranty) is RELOCKED

do you thing if there will be any problem?!?!!
[HTC One X] tomqman:
Mine has just been repaired with a relocked bootloader. Just waiting for htc to ship back
[HTC One X] ToddeSwe:
WiFi got worse yesterday on my 6th device. I'm wondering if I ever will get a working and reliable device.

ToddeSwe sent this from his SH24xx One X
[HTC One X] prabhu_camry:
should i go for XX25 or wait for XX26 ?

Got HOX belonging to the SH25f series yesterday, was really exited about not having wifi and other antenna issues, but I found out there was an air gap in the screen, I immediately contacted HTC, went to their service center and got a DOA certificate and gave it to the the dealer and asked for a replacement, he only had XX25 models. can I just get one of those or should i wait for the XX26 :confused: ?

Thank you !
[HTC One X] franjiepans:
My device is currently in repair with HTC. Been over a week now and I'm losing my mind. Can someone let me know how long it takes before you get phone back.

thank you
[HTC One X] lawrence750:
mine took two weeks, then came back unrepaired.
[HTC One X] franjiepans:
Thanks, I won't hold out much hope then.

Did they do anything to the phone? Any chance of replacement for you?
[HTC One X] lawrence750:
i told htc i wouldn't be sending it for repair again (this was the second time they sent it back unrepaired), and that i would take them to small claims court if they didn't either replace the phone or refund me.

they said they will replace it, but only problem is that i don't know when the wifi fix is going to actually be on the phones that are released, so i'm gonna wait a few weeks before getting it replaced, and hope for the best!
[HTC One X] sibv1970:
HTC One X - Three

Went back to 3 and demonstrated my handset still suffers from same.problem. They agreed, bit said they can only send for repair. Refused to help any further.

Called 3 and they could see that case had been escalated.

Manager called me back. I said I expected handset to be replaced, as I knew it could not yet be repaired. He said he would call back.

He did, said he was aware of issues 'relating to small amount of handsets' and to this forum. HTC have had no communication with them regarding this, and the normal channels remain in place. Return. Send to HTC. Repair (which they can't) and back to customer.

I pointed out that therefore they know the issue exists and that I am affected so I don't want a fix they can't do, I want a replacement.

This, because its outside 28days, is not an option, and I can have another handset. The offer?

Samsung Galaxy S2!!

I laughed like a drain. I said this wasn't acceptable and asked for next option, which is to return the phone, await repair, and then they would replace.

The fact that HTC are dragging their heels on this has put 3 in an awkward situation, which leaves them in a situation where they think they will be out of pocket, and the customer is left hating both parties.

Not sure which route to take now. If they gave me another handset what are the odds it will be OK?

To cap it all, the guy in 3 store said that if 3G signal is good, what does it matter if WiFi is not perfect?
[HTC One X] irharrier:
I should stop reading this thread I have already freaked out :D

one question that is bothering me since my English is not good(neither their English)

how can I express this issue to them in the service center (then they exactly understand what the hell is wrong with my phone)

is DOA a global thing for HTC or is it regional?!
[HTC One X] boe323:
Why is it when my oneX is in my pocket i seem to get full 3g signal?, when i get the phone out the 3g signal is full and then starts to drop back to 2/3 bars? surely this is power management right? its just not set right at all. Seems that the harder it is for the phone to get a signal the better 3g is, it needs tuning/ tweaking so you can still get a good signal inbetween if you know what i mean.
[HTC One X] bigoliver:
It is not your problem if HTC drag there heels or if three end up out of pocket, three have a legal responsibility to ensure the goods they sell are fit for purpose and last a reasonable amount of time if they are not, then three has to fix replace or refund. If three can't fix it then they only have 2 options left.

Email and call the ceo's office at three, they are much more helpful, explain your situation and ask for whatever other handset you want, your contract terminating or a deadlock letter for ofcom.

Many people are struggling to get there phones repaired or replaced so I will add a guide on dealing with service providers tonight if I get chance.

Sent from my... using Tapatalk 2
[HTC One X] franjiepans:
Has anyone successfully had their phone repaired?
[HTC One X] bigoliver:
Give them a link to this thread our members have said even htc refer to the fault as #xdawifi

DOA just means the phones was faulty from the start, I guess the law in each country will be different but I guess they will all offer some protection for buyers.
[HTC One X] dalecook:
One X in repair with HTC but Dial-a-Phone not bad

So I've been without my second One X for a couple of weeks now, HTC have had it for a week and a half with #XDAWIFI on their pre-printed repair form with no news (despite asking for some) and like a lot of people I'm very fed up of being without my expensive shiny shiny.

It's costing a fair bit in rent and I'm not able to use my contract microSIM in my spare phone (don't trust adapters and my old phone is network locked anyway) so I can't use my bundled minutes, texts and data. In respect of this, my One X provider Dial-a-Phone has refunded me a month's rental and contributed to my PAYG SIM costs.

If only with HTC were as good. If I get the phone back unrepaired or if the repair doesn't last, it'll drive me over the edge of reason. Sounds like Dial-a-Phone might help prevent me going totally postal though. Maybe I'm just being optimistic, the whole situation is a crock and sucks a camel's a**.
[HTC One X] tomqman:
htc told me that because my phone is htcdev unlocked it will cost £25 just look at it :/ , but dialaphone agreed cover that cost and sent me £25. anyway htc are not charging me and are now sending a new phone out as they cant fix mine :/ even tough it only needed a wifi fix, new screen, new battery :good:.

good news: is i now have £25 and getting a new phone.

bad news: could have faults :/
[HTC One X] Tuborg68:
If I have a Hox and wifi seems ok, is it risky to do the "squeeze test"? I mean, can I break something that is working?
[HTC One X] craigymuk:
took mine apart but snapped a wifi pin but now have full service again lol just wanted to know if i soldered. The pin back on it would be ok
[HTC One X] stuart0001:
It's ok to do it once gently.

TBH if it breaks with a gentle squeeze then it is destined to break sooner rather than later anyway and you're probably better off knowing sooner.
[HTC One X] bigoliver:
We have had feed back of phones coming back unrepaired including mine, reports of the phone being repaired but developing the fault again within 2 weeks. It is too early to know if anyone has had a permanent fix l yet. I wish we knew what the fix is? I doubt htc will tell us but I'm sure we'll find out.

Sent using Tapatalk 2
[HTC One X] Henkjoost:
edit 4:

pffff,

Dynafix now try to charge me not €100 but €315. whats wrong with them xD

they changed the circuit board, motherboard, battery & casing of phone.

sent message to add to my previous escalated message to HTC. €315 almost the price of a secondhand HOX.

:(

edit 4.5: photo's: first: http://miscpix.com/files/2/22938.jpg // than: http://miscpix.com/files/9/96992.jpg

still no message back from HTC esc. team.
[HTC One X] bigoliver:
Your Warranty is Not Void

A strong argument why rooting does NOT void your warranty (in the USA at least)

[YOUTUBE]9YcIHaajda8[/YOUTUBE]
[HTC One X] bigoliver:
Thanks for keeping us informed.

From what you have told us, you should not have to pay that fee. HTC have admitted the flaw, you should not be penalised for their error. I don't care what the law may or may not say in your country, it is immoral.

Please write up your case neatly in a single post and add pics (maybe using tinypic) so that we can see them without clicking a link. I will add it to the OP with mine and Zulake's stories. (We both got our cases resolved very quickly after adding them to the OP)

Ask HTC why they are charging you for the repair, get the answer in writing like an email or something. If they state that it is due to a relocked bootloader post the message here and I will try speaking to HTC for you mate (It may state the reason for the charge on your bill?). I have always said we will all help each other and I stand by that.
[HTC One X] bigoliver:
The law around this fault and unlocked bootloaders is clear, if you return your phone to the company you bought the phone from within 6 months the company, Dial-A-Phone in this case, has to repair, replace or refund unless they can prove you caused the fault yourself. As HTC have admitted the fault I fail to see how anyone could even try to blame the issue on you.

Nice work Dial-A-Phone, looking after your customers. After 2 positive feedbacks in a row I definitely consider them next time I purchase a phone again.
[HTC One X] liberator72:
Again, this seems to be the case with so many users here and is why I have demanded a replacement from the outset. But in your case you are in a much stronger position than I am seeing as you have had one repair already and it is still not working. Once you have accepted a repair, if the repair is not satisfactory you can then demand a replacement handset or a handset of equal value (i.e. GS III, not GSII!). If they give you something of lesser value they have to refund you any difference there would be (i.e. the diference in line rental etc). If neither of these are of use to you then you can then just hand back the handset and terminate the contract there and then. Assuming you are in the UK, this is the law!

I have been arguing this with Carphone Warehouse now for weeks, and I finally got somewhere last night/today. I have been given a cheap replacement for the time being, they also refunded a months line rental and they took my HOX today, noting on the repair form that once it reaches them and the Wi-Fi fault is confirmed by the repair team that instead of shipping to HTC for repair they just flat out replace it for a new handset. The store manager confirmed for himself that my Wi-Fi could not pck up the stores Wi-Fi where his iPhone 4s had a full signal. You really have to stand your ground on this and just keep on at them and you will get there in the end.

I do feel a bit sorry for the retailers because at the end of the day HTC should be communicating better with them about this fault.
[HTC One X] sibv1970:
HTC One X on 3

Mine gets better/worse.

If you have Twitter, please feel free to look at communications between sibv1970 and ThreeUKSupport in which 3 confirm the fault from HTC, confirm the fix details, and also advise me I'm not entitled to a swap.

This is beyond crazy, as they are simply now breaking the law.

They even specify the clip that needs fixing.

I repeat, mine was returned yesterday with fault still in place, and 3 Store Manager has seen the problem himself.

I will now terminate contract and ask for refund as they are all incompetent.
[HTC One X] BarryH_GEG:
In the time it took you to write the above "*****" post regarding your personal situation you could have posted what 3 said to you about the fix. It's pretty significant.

"The solution is to update the hardware with a Mylar stopper underneath the antenna pin. This is to stop the pin becoming detached after a heavy impact or the device being put under too much physical stress." The fix has been phased into production now already and their repair centre can fix accordingly."

Ironically, it's the same fix the SVP of Engineering at my company said would be introduced and at the time I was told what I shared was "nonsense." It also confirms that pressing on the antennas can either create the problem or make it worse.