yashsingh1/xdaforums huggingface dataset:
[HTC One X] sukhy:
HTC UK charging me for One X wifi repair

I bought an HTC One X second hand through Ebay. I noticed the Wifi issue and read online a bit further. I tried the squeeze test, confirmed a H/W issue and rang HTC directly (a bad move on my part?!).

They emailed me shipping instructions(all correct documentation sent) and I shipped the phone out via UPS. I just happened to check online with the ticket number on Friday 25th Jan 2013 and would you believe it; I'm being quoted £180.00 for a repair.

I rang HTC and they told me that my phone was unlocked (Seller confirmed that phone was originally received from Vodafone unlocked). HTC are planning to send me pictures to further clarify the issue.

What should I have done and more importantly what should I do? HTC still have the phone and they're quoting £25.00 to ship the phone back to me without repairing it.

Should I have just gone direct to Vodafone instead? Bear in mind I am not a customer. The previous owner was. I will be contacting the customer advice bureau first thing Monday morning as well but I really just want the phone back (preferably fixed but I'll take what I can get without breaking the bank).

I would really appreciate any help or advice you can provide guys/gals.
[HTC One X] Rusty!:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

You need to argue with them, if you look through this thread, it's not uncommon for this to happen.

Is a manufacturing defect, being unlocked shouldn't be relevant.
[HTC One X] knoxploration:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

I'd place money that the seller unlocked the phone themselves, found they had the WiFi issue, and eBayed it.

If I were you, I'd be asking HTC to check if that serial number has ever been returned under warranty before, and for proof of the date it was unlocked. (They know, because they log unlocks through their website. They probably won't tell you it but they almost certainly know the IP address of the machine the unlocking was done from, as well.)

If you can get proof the seller lied to you and unlocked the phone themselves, that makes it almost certain they knowingly sold you a faulty item, and you have a case that they misrepresented the product. Then you can file a claim with eBay to get your money back.
[HTC One X] sukhy:
Guys

Thank you so much. I will be chasing up HTC on Monday morning and pushing them for more information. Will update thread once I'd had a further chat with them.
[HTC One X] Mr_S:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Good luck mate

Sent from a dark place
[HTC One X] Sylvania2:
Sv: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

After second WiFi repair, new battery and mainboard .. the phone seems to work but they forgot to replace the cracked middle frame and the scratched back cover. So returned it again :banghead:

Anyone else noticed cracks in the frame around the LCD ?
[HTC One X] ninjakettle:
You need to get escalated to a customer service manager - then ask for your case to be escalated to Head Office. It may require sending in a letter, ask for the address. Use the information posted on this thread to make your case. You'll get there in the end, but it's a tiresome business. Good luck
[HTC One X] boe323:
Got a call from HTC this morning regarding my repair, im in week 2 now and there still waiting for parts to fix my phone, so at least it sounds promising about getting all my problems done, dead pixel, bad wifi, and recently scratched camera lense from first send to repair when nothing was done.Looks like I wont get my phone for at least another week, that's being hopefull.

---------- Post added at 11:26 AM ---------- Previous post was at 11:20 AM ----------

I don't think htc are on about sim unlock, there on about the phones security being unlocked, which would be done by the previous owner, he miss lead you on his ebay page saying that the phone was already unlocked by Vodafone. Oh well, at least you know to contact the person next time you purchase a phone. I was going to do the same thing, with mine, saying unbranded unlocked htc onex.
[HTC One X] pradeepvizz:
@bigoliver,

Could you please read this thread http://xdaforums.com/showthread.php?t=2114096 and advise us based on your experience with the One X WiFi issue.

Thanks in advance.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Sorry not much I can suggest, but I have left you a reply.

Your phone (unlike many on this thread) is connecting to your wifi fine, just something is blocking the info getting through. Just an idea, but could it be firewall related? Either the routers firewall or one installed on your phone? Failing that I guess it could be software (unlikely if running an official stock rom) or hardware.

Maybe someone else on this thread can help you further? Let us know if you manage to figure it out and good luck
[HTC One X] boe323:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Update to the latest, I think HBOOT 1.39, GPS works fine, I'm running stock jelly bean on my spare onex, many people have said 1.36 seems to stop the GPS working, you could also try fasterfix from the market if your rooted.
[HTC One X] sillybilly:
Unlock/Relock=get charged. Official

After reading tons of the posts on here I tried via e-mail and a chat to get a definitive answer from HTC about whether or not my phone being Re-Locked would mean any repair is chargeable.

His reasoning was that the first step they do at the service centre is flash the latest ROM, which would Lock and re-set the warranty.

So as they are resetting the warranty it's chargeable.

He was polite but just waffled and didn't accept that a known hardware issue should be fixed irrespective of whether the phone is unlocked/relocked.

Loved my Desire. Replaced the wife's LCD+Digitiser screen on her HTC Rhyme myself after she dropped it with no insurance. I've always recommended HTC to friends. Whilst none of them really unlock their devices this is a big disappointment as the htcdev site warning is ambiguous or maybe even isn't as it states that

"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty."

The key phrases there are "resulting from or caused by".

Anyway, suffice to say I will not be buying a cutting edge HTC in future. I might get one after it's been out 6 months and I've checked XDA. But as the HTC repair centre appears to have a lot more horror stories than it does happy customers then I'd have to think hard about if it's worth it.

I got this One X on a crazy good deal £36/mth for 12 months. But to make that cheaper than buying it sim free means I was planning on keeping it for 12 months after the deal ran out and dropping to a £10/giff gaff plan.

Now I think I'll mazuma it in May. Just a shame there is nothing else amazing out there right now.

Chris
[HTC One X] sukhy:
Quick update: I rang HTC initially on Friday 25 Jan, then again Monday 28th Jan and again today 29th Jan.

They are still waiting on pictures to be produced to explain the fault. This is nothing more than a cosmic joke (something I made very unrudely verbally clear to the 2nd and 3rd customer rep).

I've demanded to speak to the higher up and have been told that I will be called back within 24 hours (whilst they wait for photos to be provided!!)

Their is something SERIOUSLY wrong with their repair centre and customer service. I made that abundantly clear to the customer rep. Apart from half ass apologies and being told I will be contacted in 24 hours I'm basically going nowhere..........

Following your advice NinjaKettle I've got their Head Office address and will be posting a very harshly worded letter of complaint.

Let's see what they say in the next 24 hours.......
[HTC One X] ninjakettle:
The picture is more than likley just going to be of the 'Unlocked' status of the bootloader. It won't change the argument, but at least you can move on from there. I asked them to prove to me that the fault was as a result of the bootloader being unlocked, because i said i was prepared to demonstrate to them that it was the contact pins. Also, it may be best to refrain from saying anything about the squeeze test, rather you should say (truthfully), that when putting the phone in a case or pressing the volume buttons or even after holding the phone to your ear - that you noticed the wifi improve temporarily. You therefore have evidence and reason to suspect you are suffering from the hardware issue they themselves have admitted to existing in some early HTC one X models.
[HTC One X] boe323:
had a quote today for a new unibody, no clue to whether my faults are going to be fixed, would like to point out that im paying for my own new unibody even though it was damaged by the repair centre the first time it was sent, also note that the first itme it was sent, nothing was done, so looks like ive payed £62 just to ship it back and forth and to be damaged.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

That's shocking, so you still have the wifi fault! Sorry, with out rereading this thread I'm not fully up to speed on your case, but I assume HTC blamed it on an unlocked bootloader or something? I'd keep complaining and demanding HTC put it right, but it is a lot of effort and I fully understand why most people just fix the issue themselves or just sell the phone.

Your case shows how important it is to photograph the phone in detail the day you post it (with a dated news paper for proof of date), also photo how well wrapped in packaging the phone is. I did write a small guide about returning your phone (linked in op) but most people just assume or hope it won't happen to them.
[HTC One X] Mansourali:
Same issue I have here, I replaced one phone before!
[HTC One X] knoxploration:
Personally, I'd go even a step further. Photos first, then a handheld, high-def video showing that day's news on TV, then showing you placing the camera into the excellent packaging, sealing the package, and putting the shipping tag on it.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Even better, you sound as un trusting as me lol.

It always better to be safe, I record everything now, been burnt too many times before.
[HTC One X] boe323:
Well, it seems my faults are now fixed after paying for the new unibody that the repair centre damaged, lcd was replaced and I assume my wifi fault must be fixed as ive been told the phone as been tested and all is working, I really shouldn't of had to pay for someone elses damage, but at least my warranty can now start again, and next time I will be taking photos etc. When I packed it I used the box they sent the phone back in the first time, the phone was inbetween 2 layers of spongy foam stuff I had lying around, with a piece of plastic bag over the screen first, so the phone couldn't move about at all and was protected by drops and bashes. Should receive the phone sometime next week, or could be Saturday which I very much dought. HTC said that the repair centre needed to get the out of warranty issues done before they could repair the in warranty issues, well, the scratched lense was done by them the cheeky beggers, basically saying its my fault and you will have to pay for the unibody or pay £25 to get your phone back without in warranty faults fixed.
[HTC One X] boe323:
Got my phone back this morning, so surprised, no repair sheet, so I don't know exactly what they did, I do have a new screen and back cover, although my lense didn't have any protective plastic on it and so its all messed up with like this greese or finger prints, now I have to wipe it which is not what I wanted to do, that lense cover isn't dust proof or scratch proof, wifi is working, they left my phone on lol, with the HTC TEST WIFI trying to connect, my dead pixel is no more, I hope my connections inside aren't all bent, as the wifi wont last long or my gps if they are. The main reason for me sending my phone back was the dead pixel, the wifi was troublesome, I could give the back a tiny little squeeze and my signal would go up, but it would stay up for a few days, so further tests will be needed with my wifi. You know, they say they replaced the back, but I didn't get the new sim tray that comes with the back, makes me wonder if all they did was change the lense cover and stick a piece of plastic over the back to make it look good lol, why not send me the new sim tray, after all I paid £62 for the unibody, and the simtray is part of that package.
[HTC One X] seanquekja:
Sent in my phone 3 days ago with the BSOD (Blank Screen Of Death) issue and it came back to me today with another problem, this wifi problem.

seriously, HTC?
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

They must have bent the pins for wifi putting your phone back together. Probably would have happened sooner or later anyway, at least you can get it fixed now and hopefully save you the trouble further down the road.

HTC should do the wifi repair on all phones they repair that don't have it pre installed, it's worrying that they don't.
[HTC One X] Solviken:
Just do it the simple way, Take out your soldering iron and solder a wire between te antenna and the chip :)
[HTC One X] gwuhua1984:
I think I've developed this problem over the weekend. Not exactly sure what's the reason for this, but I've had the phone for over 6 months. The pressing down on the wifi antennae on both side of the phone from xmoo's picture could offer a little more than temporary relief on this problem. I've noticed that after I pressed down on the antennae, the wifi will be strong for longer duration as long as I don't apply pressure on the sides of the phone. I'm guessing that it may be because of the casing of the phone not adding enough pressure to the antennae and applying pressure on the two sides of the phone (volume button and plugging in usb) will cause the phone to lose more of that pressure internally. I think this could probably more than just a fault and perhaps a design flaw also.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Yeah sounds like you have the problem, it will only get worse I'm afraid. Best luck getting it sorted, all the info is in the op, nothing more I can add. Keep us informed.
[HTC One X] Dark13lade:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Got my phone back from repair no2,finally everything is working as it should, except something weird, when I turn off my phone, the slightest push on the power key will turn it back on.

If I check the quick start option in the battery settings then it will require a long push., could be cause of the JB update?

Also does anyone know if they removed the script that disconnect you from Internet after 20min of screen off between 2200 to 0600?
[HTC One X] hutch13:
So hoping this is an appropriate thread to post this.

So I confirmed I had the Wifi issue via the squeeze test and repaired the phone myself (I have a bit of experience with this sort of thing, but only as a hobby). The fix went great for the wifi - now reading a perfect signal!

Only problem is now my loudspeaker has gone a bit funny - when at high volumes it sounds like the signal being put through is too "loud" for the speaker and is a bit fuzzy (forgive my lack of knowledge of terminology lol). Currently also running IceCold AOKP ROM and I'm 99.9% sure the issue didn't exist before pulling the phone apart. Anyone have any idea what I may have broke / disconnected / need to replace?

Thanks guys!
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Hi, I sorry I can't help you with your problem, but it's fine to post it here. You have done the diy fix and might have developed another problem so it's fine here.

Might be worth starting a new thread too, hopefully someone will be able to help.

Best luck
[HTC One X] gwuhua1984:
Turn out my wifi problem was due to bad flash. Should of re-flashing whatever ROM I was on or factory reset first. I did manage to open up my One X without any problems tho.:silly:
[HTC One X] cjm1979:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Never really noticed it on mine until I read this thread and tried the test. It's always been low but never dropped out. As soon as I squeeze it, it goes to full. It's not causing me problems so I'll leave it alone.
[HTC One X] benjamingwynn:
VODAFONE UK CONTRACT

After seeing this fault on my phone starting to annoy the fact that I can't watch videos in my room in LQ on YouTube I decided to contact Vodafone (UK) about it since I pay monthly. This is how it went down:

- They sent me the packaging

- They paid for packaging to and from the repair centre

- They replaced it free of charge

- It took <9 days

- No more WiFi problem

- Warranty reset to 0 months

- Apology from Vodafone

- I forgot to relock it and remove custom ROM before sending it (and they didn't care) *

So if your on Vodafone UK Contract and you have this bug. Go ahead and send your precious One X in :)

* I still highly recommend you do this, I was in a rush and thought I already did it. It was only after I sent it that I remembered.
[HTC One X] xavier2k3:
I'm on my second (well 3rd after 2nd arrived DOA) and this phone has now developed the same fault after 30 days. I had one of the original white GSM HOX's from April last year which had the problem. I damaged the screen so through the insurance got a replacement. This new SH24 that I have was fine at first but then developed this problem during the last week. Because it's within it's 90 days warranty with Orange they replace it for free so I have a new one coming tomorrow. I was specifically careful with this one so I've no idea how this happened this time around. Apparently Orange have a policy whereby if your phone is replaced for a technical problem more than 3 times you can switch to a different handset but I really love the HOX and want to stay with it.

Does anyone know which serial number onwards HTC apparently fixed this problem?
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

If you like the one x (it is a great phone) but you was able to get swap for another handset then I'd go for a one x+ even if I had to pay a little extra. The wifi issue is fixed on the one x+ and it's faster with a bigger battery
[HTC One X] xavier2k3:
Orange/EE don't carry the One X + unfortunately or I would definitely see if I could. I don't think there are really any comparable phones apart from the SGS3 which I have a funny feeling they will say isn't eligible. I remember I had this before with my Motorola DEXT back in the day and I wasn't able to top up with any cash either to get a better handset but I swapped it for the Hero and been with HTC since.

EDIT: So handset number 4 arrived, another SH24. Turned it on and checked the wifi and low and behold it has exactly the same problem fresh out the box. Called Orange immediately so should get another one tomorrow. This is so frustrating! It's really bad where I am because as the router isn't in a convenience place, I can't use the wifi in my house. The build quality is pretty bad on this new one as well. You can barely see the LED behind the speaker.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Sorry I didn't know the one x+ wasn't available. I'm with 3uk and they swapped my One X for a galaxy s3, though it was after my thread hit media headlines, not sure if anyone else was offered the same deal? I just wanted a phone I could rely on and the s3 has been rock solid. Not that the s3 is any better (in fact inferior in some ways) but I have full faith in every function to work as intended and when needed, gps, wifi ect.

After sending you out another faulty phone, it's got to be worth an ask its the least they could do, assuming you like the s3.
[HTC One X] djkaija:
First off, a big thanks for the very detailed and helpful guide.

I'd heard about this issue and thought my One X was fine until I did the squeeze test. How wrong I was! I called HTC today and the long and short of it is that (as stated here) if I had a locked bootloader, having previously unlocked it, their engineers would be able to tell. Apparently it says 'relocked' in the HBoot screen. That would then be classed as an out of warranty repair and to bring it back into warranty they would have to put/flash a new rom then do an in-warranty repair. If what the HTC rep said is true (about the HTC engineers being able to tell if a bootloader had been relocked) then maybe the advice in the OP to flash a 'legal' HTC rom may be reduntant - no offence to Big Ollie!

The other advice I was given was to check my house contents insurance and claim using that or take out new phone insurance, wait a while, then make a claim. To be honest all that sounds like a bit of a ball ache and I can live with the amount of signal I get - my contract's up in a few weeks. PLUS, I was told that HTC have an event on Feb 19th (UK) and with the current interweb rumours maybe a new phone will be announced? Who knows.
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

The op advice is still valid, it explains that relocking is the best chance of getting a warranty repair, but it is still not ideal. We have proved in this thread time and time again that you can get a warranty repair with a relocked bootloader, I did it myself, some people don't get any hassle, others have to fight it all the way, but I think everyone has managed to get a repair in the end. You have more rights returning the phone to the seller as your protected under the Sales of Goods Act (in uk). Loads more info about your rights and unlocked/re locked bootloaders in the OP.

Whatever you decide to do, best luck and keep us informed :)
[HTC One X] djkaija:
I got the phone from an individual on EBay - I'm not sure where I stand there (it was branded when I it and rooted and flashed a custom rom almost immediately!) I'll look into it and keep you informed. :good:
[HTC One X] xavier2k3:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

So handset number 5 arrived yesterday. Build quality much better. Another sh24. All seemed fine for the first few hours but now it has some horrible sleep/wake problem where the screen doesnt turn on sometimes when I press the power button to wake the phone. I have to press it sometimes 10 times to come on. The lights at the bottom come on every time though. The worst case was this morning where it refused to turn on completely. I had to get it into the bootloader just to turn on. So frustrating as I got it home yesterday evening to test the WiFi and it was perfect. No antennae issue.

Going away in a few days from tomorrow so I can't even get another replacement most likely till I get back on Sunday as I'm away early. Bummer. I may have to think about the sgs3 if this continues. What's going on at HTC with this phone?
[HTC One X] nickenl:
Soldered but the problem has come back

Hello everyone on this wery good thread.

I have soldered the Wifi Antenna to the clips and it worked just fin a week or two.

But now it has started again. Yesterday thogh i took my phone apart again and everything just looked normal and I measured for contact and it was perfect.

I have to tell that when i did this the first time one of the clip came off but i soldered directly to the pc board and i worked int the begining any way.

Anybody having any suggestions?
[HTC One X] shadwell_lad:
I called today and spoke to a friendly lady who arranged for my One X to be picked up on Thurs to fix the WiFi issue. Very few questions from her and she recognised the fault as soon as I described it to her.

The emails I have been sent ask me to send in a proof of purchase. I bought second hand and have an order confirmation email (in someone else's name). Any thoughts on whether I should just leave this out of what I send back or whether it being in someone else's name will be an issue?