yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] Kalash:
Well...

I think this is worse for me.

The phone comes on, google wallet tries to initialize (it ran over night and never succeeded).

Since last night - before letting it run forever - Internet (browser), Market, and Gmail all stopped working. I'd get a plain white or black screen depending on the app (gmail was black, the browser was white - market would display, but was hung).

After force closing all google apps, deleting all data, and uninstalling the wallet update, I'm stuck at the same place.

Google wallet has never opened successfully, never been setup. So I can't do a factor reset - or it'll ruin Wallet forever (allegedly).

http://www.google.com/url?sa=t&rct=...tZCoDA&usg=AFQjCNFHQEQTDWQypxFm9j-4fbGN-HUkTQ

So... what do I do?

I just got the phone yesterday. I'm thinking about taking it back because of this. If I was a normal user, the phone's main functions (email and internet) aren't working. I haven't even set it up all the way yet. I had too much stuff going on last night. It's still practically factory fresh + my google account.

Part of me wants to root and flash something else to see if that fixes it - or to be able to remove wallet at least - but if there's something else going on here....
[Sprint HTC EVO 4G LTE] bog3nator:
if you have never set up your wallet you should be ok, from what people are saying
[Sprint HTC EVO 4G LTE] butterbuns:
Just got off the phone with google wallet people. Was calling about the $40 they owe me and the guy I spoke with didn't want to do anything yet cause they were doing maintence for us EVO users. He suggested I call back when the maintenance was done, so I asked whhen that would be and his response was "now this is just a guess but maybe in three or four days"
[Sprint HTC EVO 4G LTE] Riff76:
They're gonna have a sh1tload of maintenance later this month with the GS3 launch. Smh

Sent via XDA Premium
[Sprint HTC EVO 4G LTE] Kalash:
Ok... factory reset was done...

But I'm still having the same problems. Gmail doesn't load (blank white screen - only the home button responds; back and switch apps buttons vibrate, but nothing else happens)... market hangs on a plain black screen, wallet needs to be updated, but can't because of the market problem.

I think I'm going to return it.

It has bad light leak on the home button too.

I've never had this kind of trouble with a phone before. Not booting from a bad rom? Ok. Force closing programs? Ok.

Sticking on a solid color - multiple apps affected, and the core google components failing? Never - not on AOSP, not on Sense, not on anything.
[Sprint HTC EVO 4G LTE] andrusk:
Definitely sounds like something is wrong with your device. I would return it asap. I haven't heard of many people having those issues.
[Sprint HTC EVO 4G LTE] randomrobbi:
UPDATE -

My phone had previously gotten stuck at 99 percent when clearing wallet and since then has been stuck at initializing.

I reclocked my bootloader and ran the RUU and it still would not initialize.

Went to Best Buy and had them swap it out. The new one initialized instantly and opened up the wallet setup menu. I don't care about the 10 dollars and am just not going to touch it for a while.

Don't take this for fact but maybe the people who's wallet got stuck at 99 percent may in fact be SOL. I just know mine initially worked on the 1st phone and then stopped initializing after getting stuck at 99 percent.

I hope someone can figure out what is going on.
[Sprint HTC EVO 4G LTE] bog3nator:
Well that is disconcerting
[Sprint HTC EVO 4G LTE] butterbuns:
So is the wallet not working the reason you told bb you want to exchange it?
[Sprint HTC EVO 4G LTE] johamsandwich:
Yea, I did that. D:

I got the same results (stuck at intializing), but hopefully it didn't brick it. XD
[Sprint HTC EVO 4G LTE] bog3nator:
I would think that if it was bricked. Which would be really easy to do apparently it would throw up an error message
[Sprint HTC EVO 4G LTE] bog3nator:
I don't know why I even care about google wallet I can't even use it as it doesn't support anything
[Sprint HTC EVO 4G LTE] shook187:
I don't get it either :confused: People are returning phones cause wallet isn't working :rolleyes: Isn't that a software problem anyways? Once you use wallet a few times and impress the old lady or teenager at Walgreen the novelty wears off.
[Sprint HTC EVO 4G LTE] andrusk:
I don't like the sound of that... Hmmmmm, if google wallet isn't working by the 13th day of my return policy I'll go swap it out. Here's to hoping they fix whatever this issue is.

---------- Post added at 04:52 PM ---------- Previous post was at 04:48 PM ----------

You're right, it is a software problem, however with the software being tied to the hardware through the secure element it's a little different.

And i think, for instance, if doing a hard reset without clearing the wallet app bricks the secure element, or if whatever is causing this issue isn't fixed that those are perfectly valid reasons to return the phone. Wallet is a feature of this phone, and if you want that feature, and it's part of the reason you bought the phone, then it's perfectly reasonable to say that if it's not working that you shouldn't be stuck with it.

I know for me, I was really looking forward to wallet, but I work in the credit card payment processing industry so I'm a little geekier in that aspect than others, and to not have this feature work 3 days after buying the phone is a bit disconcerting to say the least.
[Sprint HTC EVO 4G LTE] shook187:
Why not just use your credit card?
[Sprint HTC EVO 4G LTE] Cuppeerr:
because google wallet is ******* amazing. and ******* cool.
[Sprint HTC EVO 4G LTE] AssassinsLament:
Dudes, this error is just a connection issue with Google and our LTE's. No need to worry about it until they fix it. Reason why I say this is because I had this same isse (getting stuck at initializing), I even tried to reset my google wallet and got stuck at 99%, and uninstalled it and reinstalled it and am still fine. I was able to add the google prepaid the other night, but haven't been able to add the citi mastercard. I am sure google, citi, and money network are working on it. No need to go replace your phones!
[Sprint HTC EVO 4G LTE] PaulHBK:
I approve this message. However like someone else said, if it's not fixed by day 13 of my return policy, I'm swapping my LTEvo for a new one...
[Sprint HTC EVO 4G LTE] Kcarpenter:
Just off the phone with Google Wallet and ill confirm that they told me it's an EVO issue and should be fixed soon with a software update.
[Sprint HTC EVO 4G LTE] Harfainx:
Just an update (another one from another person)...

Just got off the phone with the Money Market guys, and I was told that there is an error in Google's system that is stopping EVO users to not be able to add cards to their account currently.

They told me that it *should* be fixed by the end of the week, but of course that is just an estimate.
[Sprint HTC EVO 4G LTE] arozer:
How do I check how much balance I have left?
[Sprint HTC EVO 4G LTE] randomrobbi:
Yes. Then the one they gave me had a stuck pixel that I noticed so I had to go back and exchange that one as well.

Either way the one I had from Launch on Saturday would no longer initialize wallet so I could even add the account. The second one they gave worked just fine for initializing and letting me run the setup which I didn't do.

Then I went back and got a 3rd because of the stuck pixel.

I think the Samsung gods are mad that I abandoned them because I just got home and while in my car driving at night I noticed the new replacement without any dead pixels has some major light leakage beneath the capacative buttons.

Looks like I am going back to Best Buy tomorrow again. They are going to hate when I walk in there again.
[Sprint HTC EVO 4G LTE] andrusk:
Because reasons.

But seriously, I like the idea of pushing forward innovation. If people don't adopt new and useful technologies, they won't take off. Not only is this technology convenient for us, but it would save credit card companies money as well by not requiring them to print and distributed millions of physical cards to consumers. The physicality of it all becomes a non issue. If I could put my drivers license on a digital wallet I wouldn't even carry a real wallet. That's the future I'm looking forward to.
[Sprint HTC EVO 4G LTE] jpkotor:
So mine is not stuck initializing but I cannot add my Citi Mastercard or the Google Prepaid... just gotta wait it out huh?
[Sprint HTC EVO 4G LTE] andrusk:
It's my assumption that if your device already had a card, it tries to provision the card when you start the app for the first time and that's why it gets stuck. And I'm guessing if you don't have a card provisioned it will let you start the app, but not add a card. So I'm guessing the being stuck at 99 percent, stuck at initialization, and not being able to add a card are all related to the same issue. Just wait it out.
[Sprint HTC EVO 4G LTE] randomrobbi:
Now I am not sure about the 99 percent / stuck at initialization just yet.

I was stuck at initialization but was able to get past it on two new devices and probably a 3rd tomorrow. I mean I didn't unlock or root any past the 1st one yet so who knows.

My two cents.
[Sprint HTC EVO 4G LTE] andrusk:
Did you get past it and add new google pre-paid cards as well, or just get past the initialization part? I'm curious.
[Sprint HTC EVO 4G LTE] bog3nator:
i am still stuck at initializing and it has been about 3 days now..i dont think i am ever going to use google wallet as i dont have a card that will support it. so i am on the verge of giving up and rooting it
[Sprint HTC EVO 4G LTE] Kcarpenter:
Just top of the prepaid card. I don't think many of us have supported cards. But rumor has it they are going to start working with most Visa cards in the next few months.
[Sprint HTC EVO 4G LTE] travisw0204:
I just returned my LTE to BB today because it was randomly rebooting and I too had the initializing device issue as everyone here. My new LTE initialized almost immediately and, although I was unable to add the prepaid card, I was able to actually get into the app whereas I wasn't able to get past the initializing screen on the old one. I rooted the previous LTE but I ended up unrooting and running the RUU to get back to stock. I didn't wanna mess with this phone as much as I did my OG EVO plus there are too many negative issues with this whole NFC thing. It's reminding me of the WiMax keys that people were losing when flashing roms on the OG EVO. I'll wait until everything is more stable before I decide to dive into it again if at all.
[Sprint HTC EVO 4G LTE] andrusk:
This is what keeps making me think the issue is the prepaids cards that are causing it to be stuck. I'm willing to bet dollars to donuts that anyone that's having initialization issues had already previously activated their google pre-paid card.

That being said, I don't eat a lot of donuts, so my bet will be pretty low haha :D
[Sprint HTC EVO 4G LTE] purock:
Raises 1st hand.

I have no doubt the issue will get resolved. Returning the phone because of this issue seems a bit extreme.
[Sprint HTC EVO 4G LTE] butterbuns:
I agree too.. but i am returning mine today for a exchange and this is only one of the issues im having so i dont feel too bad about the exchange..
[Sprint HTC EVO 4G LTE] thekenster:
I tried to clear Google wallet data and also froze at 99%. Did a hard reset and for the last 2 days have been stuck at initilazing screen.

Just tried again and went right in to wallet and set everything up. Everyone might wana give it a shot, looks like its back up!!
[Sprint HTC EVO 4G LTE] purock:
Still initializing for me.
[Sprint HTC EVO 4G LTE] bog3nator:
i just called google wallet again, he said i shouldnt be getting stuck at initializing the device, but if it was the phone i would be getting an error. he thinks it is not the phone and not worth exchanging it

---------- Post added at 12:51 PM ---------- Previous post was at 12:45 PM ----------

did you wipe again?
[Sprint HTC EVO 4G LTE] arozer:
Bump for an answer.
[Sprint HTC EVO 4G LTE] samdiggy:
Ditto
[Sprint HTC EVO 4G LTE] b1time:
+1 here... this is getting quite annoying...
[Sprint HTC EVO 4G LTE] Kcarpenter:
Purchase Cards > Google Prepaid has a balance under it, and also shows if you tap on it. However it could not be showing a balance because its all a major Cluster F@ck.

:mad:
[Sprint HTC EVO 4G LTE] andrusk:
Master troll gave us all false hope... haha, mine's still stuck as well. :(
[Sprint HTC EVO 4G LTE] thekenster:
Not trying to Troll at all.

I really thought I was screwed when mine froze at 99% wiping data and and then a hard reset. It took 2 days but mine is now working.
[Sprint HTC EVO 4G LTE] travisw0204:
It seems that all the people having initialization problems are all of us who reset the Wallet before either flashing a new Rom or flashing the RUU. The fact it locked on 99% and hung up has alot to do with it as well I believe. I had a random rebooting issue so exchanging the phone was not far off the horizon for me. I agree that exchanging it for the initialization issue and only that RIGHT NOW is extreme until we find out what the issue is. Once we find out the issue and people are still having that problem then the next thing to do would be to exchange it. It seems that those of us who have gotten new devices and were having that issue are not having it anymore.
[Sprint HTC EVO 4G LTE] bog3nator:
the person i spoke with at google wallet said they are aware of an issue and said if the phone was the issue you would see a secure element error. and since it is just doing nothing, he said it sounds like there servers.
[Sprint HTC EVO 4G LTE] travisw0204:
I just spoke to a Google Wallet rep as well and I was told that the issues they are having are related to the provisioning of the Prepaid card once inside the app. He said that the LTE OS and their systems are having compatibility issues and they are working on a patch as we speak. He said to try and add the card over the next week or so and see if that works. He had no ETA as to when this patch would be completed. I asked about the initialization issue and he said the initialization is only Google Wallet accessing itself on your phone. He said there could be a hardware or software issue as to why it won't open the app itself and keeps trying to initialize. He did say that opening the app itself should not be an issue and if there is a problem, it may or may not be related to what's happening on their end. He couldn't tell me for sure but he was able to tell me that their problem lies within the app and not opening it. Just an fyi for those having initialization issues.
[Sprint HTC EVO 4G LTE] PaulHBK:
Well, they have 9 days to fix it or I will be exchanging this bad boy...
[Sprint HTC EVO 4G LTE] ticklemepinks:
just for this?
[Sprint HTC EVO 4G LTE] akytro:
Titanium Backup > Uninstall > Google Wallet.... That fixed my issue... Took this garbage program off my phone until they fix the issue. With this many issues i don't trust it to even hold a $10 pre-paid card. I'll stick to my plastic in my good old wallet.
[Sprint HTC EVO 4G LTE] purock:
Wallet just put an update up in the play store. I installed update and Google Wallet finally opened up. Looks like it fixed the initialization issue.

I'm at the set up screen instead of initializing screen. Download it now!
[Sprint HTC EVO 4G LTE] cjrdriven:
I am updated and still can not get it to add my Google PayPass Card. Still says "Verifying your account with Money Network." Same issue I was having before the udpate though.
[Sprint HTC EVO 4G LTE] ticklemepinks:
i got passed intializing now but i still can't activate my account, so servers still must be down
[Sprint HTC EVO 4G LTE] andrusk:
Heyyyy look at that. I just installed the update as well, and now I'm sitting at the "Activating account" screen. At least it's not initializing anymore! haha
[Sprint HTC EVO 4G LTE] OMJ:
+1

I'm back in! thx
[Sprint HTC EVO 4G LTE] butterbuns:
yea ive been stuck activating account for awhile now.. lol

if its not one thing its another
[Sprint HTC EVO 4G LTE] kmagn13:
Still stuck on activating account....I guess its a start?!
[Sprint HTC EVO 4G LTE] scottspa74:
I'm one of those who tried wiping data/resetting before unlocking bootloader and got stuck at 99%. I let it sit like that for a few then unlocked bootloader anyway. Now it never gets past initializing (like everyone else).

Very frustrating. Hop I'm not hosed (and others, as well) :(
[Sprint HTC EVO 4G LTE] rialsi6:
Is everyone still blocking root access for google wallet?
[Sprint HTC EVO 4G LTE] purock:
Well at least we got past the initialization screen. That's a vast improvement. I'm not even going to try to activate it. Instead I'm going to unlock the bootloader and flash some stuff.

When Google Wallet gets past this blip, I'll reactivate it.

---------- Post added at 05:16 PM ---------- Previous post was at 05:16 PM ----------

Oh yea. You still need to do this.
[Sprint HTC EVO 4G LTE] rialsi6:
I'm in the same boat as you.just tried the update and it Is still initializing. wipe froze at 99% and unlocked bootloader anyway.
[Sprint HTC EVO 4G LTE] coolblue830:
Mine initializes but still stuck on Adding Card.
[Sprint HTC EVO 4G LTE] butterbuns:
i just picked up my replacement evo tonight and im nervous to root or even touch google wallet.. dont know what to do..
[Sprint HTC EVO 4G LTE] Cuppeerr:
Just see if you can add a card lol
[Sprint HTC EVO 4G LTE] jgalan14:
You'll be fine is just a glitch with the evo, I rooted to galaxy nexus and no problems activating wallet or rooting and flashing roms(just make sure you clear setting before you flash a new rom)
[Sprint HTC EVO 4G LTE] ckoadiyn:
add me to the list of stuck at activating account
[Sprint HTC EVO 4G LTE] FlowingAway:
Yep...
[Sprint HTC EVO 4G LTE] bw2265:
Just updated Wallet and now this shows up. Guess root and wallet will not get along.
[Sprint HTC EVO 4G LTE] jgalan14:
Is just fine it always says that on root phones but still work
[Sprint HTC EVO 4G LTE] {ParanoiA}:
I cleared wallet last nite n rooted n flashed viper Rom. Went into wallet and get unsupported device and stuck on initializing. Wtf hope it is fixed soon. They need to offer more free money to us!

Not Sent
[Sprint HTC EVO 4G LTE] SimranSingh:
I was stuck at activating my prepaid google card. I called Money Network, and they said that Google Wallet services are currently blocked on the HTC EVO 4G LTE. They said they don't know when Google will unblock the suspension from our phones...
[Sprint HTC EVO 4G LTE] SilentSummer:
Explains why I'm stuck on initializing.
[Sprint HTC EVO 4G LTE] rpwhite3:
Ditto me as well, why would they block our phones makes no sense, I tried to use it again this afternoon at lunch and the Walgreens Pay Pass was not WORKING... Three places now where I tried to spend my 10 bux and haven't been able to ...

Dayum, now this...

Oh well... how do you kill it, or it just sits in the task bar forever?
[Sprint HTC EVO 4G LTE] SimranSingh:
Until the remove our suspension from our devices from using Google Walllet.
[Sprint HTC EVO 4G LTE] ckoadiyn:
You can go to apps uninstall the update and disable it
[Sprint HTC EVO 4G LTE] jkt97401:
I found a workarround, this worked for me and hope it helps others!

Go into build.prop and change these values:

ro.product.model=

ro.product.device=

to both equal this: GT-I9300

This makes your phone look like the Sprint galaxy nexus.

Reboot your phone and try to open wallet!

You may have to clear google wallet settings, I had to uninstall wallet and reinstall it after the build.prop change.

Hit the thanks button if this helped!

-------------- PS --------------

The reason I tried this is because I heard Google temporarily blocked the HTC EVO 4G LTE from accessing Google Wallet. I don't know the exact reason why, but this seems to work at least for now.
[Sprint HTC EVO 4G LTE] jgalan14:
Yes but the problem might be when comes back on and you forget to changed your build pro, your element might fail, and if you have ever been in the galaxy nexus forums right now there is no way to fix that, so why don't wait till google updates their server, is it the necessary at the. Moment? I use NFC with my brother to share items between his galaxy nexus and my evo, so there is still use for it if someone has it
[Sprint HTC EVO 4G LTE] jkt97401:
It wasn't necessary for me for actually using the app, but like many others i'm sure, I wanted to get into the app so I could reset the data and allow my phone to flash a different ROM.
[Sprint HTC EVO 4G LTE] crucial929:
seems the biggest problem is activating, have you tried editing the build.prop back after your wallet has been working to see if it will continue to work?
[Sprint HTC EVO 4G LTE] elas123:
Mine finally finished activating today and I was worried

Causi forgot to clear setting before flashing. Dumb me but looks like I'm ok
[Sprint HTC EVO 4G LTE] DZLRULZ:
DUDES! It totally worked. I will be trying a transaction in a few minutes and reporting back. I was sick over this, worried about secure element. I got stuck at 99% resetting the app and eventually had to reboot.

I did what you suggested and it activated, and my $100.21 was still in the prepaid card no problem. Here's EXACTLY what I did to keep out of the unsupported device also:

EDIT: REQUIRES ROOT ACCESS (but not HTC UNLOCK, which I do not have)

-Enable SuperSU

-Use ES File Explorer for root explorer (Settings->Root Explorer, give Superuser permission when asked) -> Mount File System (writable)

-Edit build.prop in /system folder as described above (make a backup also so you can revert after activation!)

-Disable root explorer in ES File Explorer

-Disable SuperSU in SuperSU settings

-Clear data for Wallet in Settings->Apps

-Reboot

-Open Wallet, log in

-Add prepaid card

-Close Wallet

-Go to Android Settings->Apps->Downloaded->Wallet and force stop (hoping to keep it from knowing about the next step which is enable SuperSU to revert build.prop and keep away unsupported device message.)

-Enable SuperSU

-ES File Explorer -> Root Explorer -> Mount System

-In /system folder replace build.prop with the backup I made (or just undo the changes manually if you like.)

-Disable Root Explorer

-Disable SuperSU

-Reboot

-Open Wallet and verify operation

-Profit!

Sorry if this is jumbled, have to get to work but excited that it is fixed and hopefully by reverting build.prop no strange behavior will result!

Thanks again jkt97401!
[Sprint HTC EVO 4G LTE] ckoadiyn:
Yes please let us know if this works ill be very happy also how long does it take for money to go on your card when you transfer is it right away or does it take a couple days
[Sprint HTC EVO 4G LTE] DZLRULZ:
Money goes on instantly when I use my Chase Visa.

Sent from my EVO 4G LTE using Forum Runner.
[Sprint HTC EVO 4G LTE] ckoadiyn:
Where you able to make a transaction?
[Sprint HTC EVO 4G LTE] DZLRULZ:
Give me about 20 minutes and I'll post back on that.

Sent from my EVO 4G LTE using Forum Runner.
[Sprint HTC EVO 4G LTE] shook187:
Why such desperation to get google wallet working? If the whole purpose of google wallet is to have a back up to your credit card why don't you just order a second credit card?
[Sprint HTC EVO 4G LTE] DZLRULZ:
If my toys break I get sad...that is all.

Sent from my EVO 4G LTE using Forum Runner.

---------- Post added at 08:19 AM ---------- Previous post was at 08:17 AM ----------

Yes, it worked to buy Mountain Dew at a gas station just now.

Sent from my EVO 4G LTE using Forum Runner.
[Sprint HTC EVO 4G LTE] Kcarpenter:
I would take caution with messing with the buld prop.

If the device was initialized as an EVO, but is now broadcasting as a SGS - I can only think that is going to set off big red security flags at Google and the money network.

I would at least clear all of google wallets stuff, change bulid prop, then reinitialize everything as an SGS.