yashsingh1/xdaforums huggingface dataset:
[HTC One X] corroded:
I seem to have the issue as well, a HT23X.

I was using Wifi analyser and it sits on about halfway on the dial, and when gripping the top right corner of the screen boosts it to nearly full signal. I held the phone the same way in my hand both times, to discount any drop in signal from my ape hands, arguably meaning that the screen pinched one actually should receive less signal.

Going to test tonight a bit more, but I often have issues with a mates wifi, so will give that a try.

Incidentally, whats the deal on phones that have been dropped. I caught mine on my headphones and catapulted in the air creating nothing more than a minorish dent on the case but I worry if I have to return it HTC will say I broke it, even when it's been flawless since... well, baring the Wifi issue.
[HTC One X] madhatas:
As mentioned previously I've had this problem for about a week now. Today I had chance to call Orange in the UK to discuss it. I got through to a very helpful lady on the first line support. She accepted that it probably was a hardware fault and I would need to talk to the second line people. However to do this I would need to tick their boxes in the procedures... this meant checking for latest software and trying a master reset. I decided to go for the simple life and agreed to do a master reset. She said she would ring back in half an hour to check how it went.

Surprise number one: - She rang back after half an hour.

I explained that the master reset did nothing to improve the problem.

She said she would put me through to second line support but that they would probably just send a new phone out.

I got through to another helpful person on second line support. We reviewed the issue quickly again and he said that it certainly must be a hardware fault as the phone worked fine when I got it and now doesn't.

Surprise number two: - He accepted the fault and is sending out a replacement phone which will be shipped by courier to get here tomorrow afternoon.

All I have to do is keep the sim card and give the old phone back to the courier.

I would therefore encourage anyone on Orange in the UK to do this if you are having the problem.

I will report back on the new phone when I have it and see what S/N it has and keep an eye on whether it has a problem or not.

Thanks

Tim
[HTC One X] Sebianoti:
Got an email from Zoe, she now wants me to send the device first before she sends the replacement... i think i will keep my device, i don't fancy sending my device and being left with nothing.
[HTC One X] spoonzf1:
I just picked up the One X a week ago...my wifi signal is unstable, constantly fluctuates, even when the router is near by. I have yet to test the Bluetooth yet, but i've seen some video's of issues. I hope HTC have some kind of fix soon, I would hate to return this awesome fone.
[HTC One X] adamgaltress:
On my phone call this was confirmed to me, I won't be sending it until Monday though because I need Wednesday-Friday and if I send it on Saturday it means waiting an extra day without a phone. :(
[HTC One X] Htc_One_X:
I had this sent to me minutes ago:

Dear Mr. Davies, Thank you for getting back to me with your address. There has been a change in progressing with this and we will now send you a prepaid envelope. Please send your phone complete with accessories to the address on the envelope. Once scanned in, a replacement will be sent out to you. Thank you so much for your assistance in this matter. Kind Regards, Iris

Pre-Paid envelope seriously?!! £400+ Device, ill pay for next day delivery on this, i'm not risking loosing it. How ever why do they want all accessories?
[HTC One X] Sebianoti:
Yeah... it was fine the way the arrangement was yesterday now it just seems like any other "send it and we'll send you the replacement" support answer, and the fact they couldn't replicate the cause shows how much they have done, have they even checked any of our devices that have the problem?
[HTC One X] wph:
Mine had landed on the tarmac a month ago, resulting in a dent on the top and bottom of the phone. I had the issue before that, but you can't prove that ofcourse. But they fixed it anyway, got a new casing, so was quite happy. Wifi problem fixed for now and dents are gone.
[HTC One X] mravant:
I also had the same response.

But the fact that they already have my phone for repair seems stupid.

Can't they just apply a bit of common sense.
[HTC One X] adamgaltress:
Update on my website here!

Click the link for the full update! http://goo.gl/66Rhz:)
[HTC One X] Htc_One_X:
Update... Too slow lol.
[HTC One X] Sebianoti:
posted the update before you just so you know.
[HTC One X] rbuick:
HTC ONE X -WIFI problem

I've had the same problem from day 1, hoping that a software update might resolve the issue, well 2 software updates later and no change. Looking on theRegister.co.uk today and discovered that I wasn't alone. For the record my serial no starts with SH2410.

Thanks and keep up the good work on this thread.
[HTC One X] silenced3:
Hi, I went to a deadspot as you suggested. Pressing the phone does not affect the signal much (i see 2-3db boost).

The only nagging issue I noticed is that the wifi connection drops randomly.. no matter how close or far I am from the router. It just shuts off..then switches on again..gets a new IP and is back again. What can I make of this?
[HTC One X] stuart0001:
Might be worth going into wifi settings and disable the auto disconnect with weak signal option. You have to go menu, advanced to find it
[HTC One X] Reload147:
Today I got in contact with htc UK and after explaining the issue. They said, " we are currently investigating in this issue please give me your contact details. We will contact you in 24 hours". And he asked me if he could help me with anything else.

I think now they know about this.
[HTC One X] ASavva:
Can everybody with WiFi problems test something please. Open an app such as Tunein Radio, select a music station and listen to it. (make sure you're connected to WiFi while streaming)

After that start web browsing and watch WiFi issues disappear. Seems that the more the processor works, the better the WiFi. For my device anyway.
[HTC One X] BATFINK74:
yip i think so to,the more you multi task the better the wi-fi seems to work
[HTC One X] silenced3:
@stuart0001

Hi I tried what you suggested. The frequency of disconnections improved slightly but the connection did drop off a few times (in gaps of about 15 minutes). What do I make of this? I am running the latest updates from HTC and have not modded/rooted my phone.
[HTC One X] Htc_One_X:
I still don't see why the weak signal settings kicking in when like he said it could be right next to th router . Odd.
[HTC One X] apple-part:
i can confirm this! with my old Netgear WNR2000 V1 Router i had the same problem! i had to restart the router several times.

With an app running in background, that streams permanently, the signal was stronger/faster. i think this is not processor-related. it is related to the download-rate. if this is low, the signal strenght is also low. maybe htc tries to save battery!?!?!? :eek:

Now i have a Cisco LinkSys E3200 and no problems with wifi so far! it seems, that some "older" routers produce this bad wifi-connections.

btw: HTC can buy my old Netgear WNR2000 for testing and troubleshooting!

Price: A second HTC One X without this WiFi-Bug! :D
[HTC One X] ASavva:
Yeah. This for me just confirms that it is a software issue and the tegra 3 low companion core isn't playing nice with the wireless unless you're utilizing more cores.
[HTC One X] ASavva:
I've also just stopped streaming music, and the wireless is practically dead again. Takes forever to even load xda on the app :(
[HTC One X] adamgaltress:
Just saying I got a reply via pm from Urban Strata (Jeff from HTC) essentially asking bout my software. Everyone else who PM'ed him check your inbox :)
[HTC One X] Vitucastro:
So I'm guessing the GPS issue is with the connectors and antennas also!!! Gotta figure it out where is it!
[HTC One X] bigoliver:
Great video, really shows the problem we face.

Im adding this to the first post right now.

Many thanks
[HTC One X] Fruktsallad:
ARGH! I've got it too

I had excellent wifi-reception for the first few weeks, then it suddenly became awful a week ago. Thought it was down to firmware/kernel issues.

Pushing the spot gets from no wifi reception to full reception. Releasing again loses the connection almost instantly.

The dread of sending the phone in and having to wait for weeks before HTC tells me whether they fixed it or not (which I of course will have to insist on, since it's a hardware issue no matter how much I've used HTCdev) will probably result in me living with bad coverage for a instead. :mad:
[HTC One X] bigoliver:
You shouldn't need insurance, I believe this must be a manufacturing fault and therefore should be repaired under warranty.

The problem is too wide spread to be caused by dropping, but, that would't help an already dodgy connection lol
[HTC One X] bigoliver:
Lets hope it don't get worse. If you can still exchange it as a DOA I would. It sounds like your handset has the potenial to fully develop the fault :eek:
[HTC One X] bigoliver:
Thanks will be interesting to see if it develops the same fault as the h23 and h24
[HTC One X] bigoliver:
Thanks for you feedback, glad you managed to fix your wifi.
[HTC One X] bigoliver:
Are you sure this is the same issue we are talking about?

If we press the area our wifi reception gets much better, not worst.

Your problem sounds like a kind of death grip where the hand blocks the wifi signal
[HTC One X] fokus:
Same here! Cool - one press and everything seems to be ok again....

I guess there is a higher power consumption with low signal? So maybe this solution will safe some power?
[HTC One X] bigoliver:
Yes, I think. I heard the screen is set in place using a soft glue that breaks when the screen is removed voiding your warranty.
[HTC One X] bigoliver:
Feel free to lead the way lol. Im not brave enough.

Plus I dont see why we should, HTC made an error and they should put it right.
[HTC One X] bigoliver:
I think this is a separate issue, our issue is the other way round.

We have little or no signal and when we press the corner we get a full strong signal.
[HTC One X] wph:
This issue is often forgotten, but since it is the same chip and antenna, everyone with the WiFi problem has this issue. I have 2 Bluetooth headsets and both don't work properly. As soon as I put my phone in my pocket the reception is terrible. The only difference is that WiFi is used a lot more, so it is much more annoying.
[HTC One X] bigoliver:
That's a good point, it will be running our batteries down quicker, things get worst :(
[HTC One X] chrishull85:
I have the opposite issue if I touch the top right corner my WiFi signal almost completely drops :( not so much of a biggie but still very annoying
[HTC One X] Vitucastro:
Perhaps they should, if i don't get a refund from the vendor (no official launch in Brazil phone came from Europe) i might try to home fix it!
[HTC One X] dusturn:
Same issue here, a grey H24 sold in Berlin, Germany: first week good wifi reception, then intermittent (sometimes 4 bars, then quickly one, and sometines turning off). I also confirm the pressing corner work around... And I never dropped my phone!

Veeery annoying, mostly because of the uncertainty if the warranty will proporly consider it. It would be nice to ear some feedback from people who took it already to repair, if they come out with stuppid excuses or so... My felling is that this will be too bad for the brand that they will actually solve it through repair.

Hardware fail in a flagship device? Quite a huge mistake, HTC...
[HTC One X] PurpleRob:
Mine is the same

It had excellent reception for about 3 weeks and now I barely get 1 bar, until I press the screen and then I get maximum reception again.

I'm wondering if it may have something to do with the temperatures at which the phone runs at I.e. when I'm playing games it frequently runs at 50°c maybe something may have come unstuck due to this.

Rob
[HTC One X] wph:
I sent my phone in for repair last week. Didn't know what exactly caused the problem then, but I send a letter with an explanation what was wrong and photo's comparing the WiFi signal reception on the One X vs. my old HTC Desire with it. Got it back yesterday. Unrepaired, they couldn't find any symptoms they said.

---------- Post added at 11:00 PM ---------- Previous post was at 10:55 PM ----------

But then my question is, how can they check that if they need to open it themselves?
[HTC One X] Hunt3r.j2:
The simplest answer is just to send your phone in for warranty repairs until it is absolutely flawless.

HTC screwed up the design, they should pay for it until they fix it.
[HTC One X] biancka:
Well, I went to the Vodafone store last saturday and I was missing one important paper so they couldnt do anything for me. If I did have that paper all they were going to do is send it out for repair. No new phone (no surprise there !!).

For the Dutch readers on this forum. Nu.nl just posted this article today....

HTC onderzoekt wifi-problemen One X

AMSTERDAM - HTC onderzoekt klachten over de wifi-ontvangst van de HTC One X. Mogelijk volgen er software- of hardwareaanpassingen.

Dat laat het bedrijf dinsdag in een verklaring weten.

Op diverse fora zijn de afgelopen dagen klachten verschenen over het bereik van wifi op de One X-telefoon. Dit nieuwe vlaggenschip werd begin april gelanceerd.

Volgens een aantal gebruikers worden de problemen veroorzaakt door de antenne die niet goed contact kan maken. Door druk uit te oefenen op de antenne zou de wifi-ontvangst verbeteren omdat het contact dan beter is.

HTC laat weten de problemen te onderzoeken. Overigens hebben bij lange na niet alle gebruikers van de One X last van slechte wifi-ontvangst. "Mochten er software- of hardewareveranderingen nodig zijn om de gebruikservaring van onze klanten te verbeteren, zullen wij deze doorvoeren", aldus het bedrijf in de verklaring.

"Op dit moment onderzoeken wij de kwestie. Alvast bedankt voor uw begrip en geduld."

It basicly says that HTC is currently investigating the WiFi problem. And there might be hardware or software solutions.

So they are finally taking us serious. YAY !! I can't wait to find out what their solution is going to be.
[HTC One X] ASavva:
Oh no... I have the same router as your old one hahaha! Seems its not only the low downloads, but also crappy routers!
[HTC One X] silenced3:
Guys, I tried once again after changing that setting. I am right next to the router now and the connection still drops off intermittently..the Wifi just switches off every 15-20 minutes comes back on again automatically and is back to normal in a few seconds..pressing the phone doesn't make much of a difference to the signal. I have my laptop here too but it does not drop the wifi connection. I am not sure if this issue is related to the one described in this thread.

Am completely heartbroken..I put my 6 months savings in this phone and now this! I wrote to HTC India support and they replied back that the OTC fixes WiFi issues. That's laughable because I had already applied that update several days back.

:(
[HTC One X] knoxploration:
My guess: It means they're planning to send you an entirely new retail package.
[HTC One X] apple-part:
My girlfriend uses a Samsung Galaxy SII also on ICS in combination with the Netgear WNR2000 and no problems so far with WIFI. so it's not a crappy router! it's a crappy htc one x! ;)
[HTC One X] Sebianoti:
What part of "when you press on the phone between volume rocker and camera lenses signal improves"? can HTC not understand, how can it have anything to do with software...
[HTC One X] jaaystott:
My friend works in a phone store, all their HTC One X's were returned this morning BY DEMAND OF HTC apparently :D
[HTC One X] Sebianoti:
My brother also works at a phone store, let me ask him,
[HTC One X] bigoliver:
That's very interesting and not surprising either.

Thanks for the info
[HTC One X] bigoliver:
Thanks for the info, I translated the article using google translate and uploaded it for us all :)
[HTC One X] losblancoslos:
hi there

if you cup the phone at the bottom and top with each hand and press hard and pretend to squeeze the phone the wifi signal drops, i can get it to drop AT WILL.

this is ridiculous, htc better do a recall or somethign because this seems to be a hardware issue?

edit: ok so ive made a video demonstrating wifi drop out! i can control it. look at the video, i say wifi drop out and it drops out, i say come back on an it comes back on! no joke.

youtube.com/embed/o6SslXfYu9o
[HTC One X] Henkjoost:
Thats like bending the backcase of the phone, disconnecting the antenna... Just reversed version of pushing the back and GET a connection...

Sent from my HOX using my keyboard.
[HTC One X] Sebianoti:
HTC indeed demanded HTC One X phones to be returned back to them in UK, but HTC said it was for a software update, they were denying hardware problems, but didn't want to say anything more. Source: Friend/Phone store manager
[HTC One X] Henkjoost:
It's not the only website, it started with androidworld.nl.. than spread over other dutch websites.. including gsmpedia.nl computeridee.nl hyped.nl and androidplanet.nl later on nu.nl (major newssite) and tweakers.net (major electronicstuff and tech site) followed.

Yesterday it spreaded fast here in the Netherlands

Sent from my HOX using my keyboard.
[HTC One X] losblancoslos:
but i dont put a lot of pressure, just cup the bottom and top.

watch this video, it gives u a good idea of how sensitive it is.

youtube.com/embed/o6SslXfYu9o
[HTC One X] DrAnGeR:
Look what they answered to me:

Thank you for contacting HTC. With regards to your inquiry, kindly be informed that unlocking the bootloader will void totally your phone warranty as you was been warned on www.htcdev.com site. Regarding to the refund that you mentioned please be informed that there is a 30 days period that our customer can bring back the device if the device prove a factory faulty, but i repeat the phone have to be in warranty to benefit for all those options. If you have any other inquiries, don’t hesitate to contact us again. For further details, please note that you can contact us via support line or via email following the below link: http: http://www.htc.com/europe/support.aspx. Thank you so much for using HTC products. Respect & Regards, HTC Technical Support Team http://www.htc.com

I told them that i would like to speak to them directly and that thing is not software related or something like i caused it but it is happening world wide

w8ing to reply now
[HTC One X] Sebianoti:
have you used the template email? everyone else who did got somewhere,
[HTC One X] lemonbrook:
I began noticing wifi problems with my One X (**23) a few days ago. Despite showing full signal, the wifi didn't work at all. After some experimenting I discovered that wifi consistently dropped after the phone heated up, e.g. playing a HD game or when the phone was charging. Once the phone had cooled down, or if I stood right next to my router, the wifi began working again. The "Squeeze Test" described in this post didn't seem to affect it at all.

Spoke to Orange UK today and after asking me a few questions about the problem they immediately identified it as a fault and offered to do a doorstep replacement tomorrow morning. They said it would be a refurbished handset but I was assured it would be "pristine".

Not too happy with HTC but very impressed with orange customer service!
[HTC One X] bigoliver:
Demonstrating the fragile antenna

Thanks for the video, shows how fragile the antenna is.

I have added a link to your video on the original post, I'm sure you'll get a lot of views :)
[HTC One X] jaaystott:
Hate to say this, the One X is not fit for public release.
[HTC One X] pdagenius:
Update

I had to contact HTC today as they had not got back to me from yesterday's email. The long and short of it is if you did not buy your phone from HTC they will not give you a refund. Instead they will continue to guarantee your phone for 2 years and keep repairing it/or replace it.

I went back to Amazon UK where I purchased mine and even though I am past the 30 days return window they have ageed to refund my purchase as I have already been to HTC who have failed to repair the phone. Amazon customer service is excellent. :)

Good luck peoples - I am bailing out and going Samsung.
[HTC One X] ToddeSwe:
It's the same on iphone :) I think every phone has a weak wifi spot?!

Skickat från min HTC One X via Tapatalk 2
[HTC One X] jaaystott:
DO IT! I'm on the SGS3, never been happier!
[HTC One X] biancka:
Is that the email on Adam's website ? The one in the grey area ??
[HTC One X] mravant:
yep!
[HTC One X] driveboy:
How many serial numbers?

Ok, so I just sent my HT23 to France to be replaced for a new one. My question is, what serial numbers are there in total so we can know which ones are affected and which ones aren't?

I know that if they send me a HT23/24/SH23/SH24 again I'll ask for a refund because I know it's bound to happen again, specially with Summer coming. What serial numbers aren't affected by the problem? How many are there right now in the market?
[HTC One X] mravant:
Another article on the issue:

http://www.fun47.com/htc-one-x-suffering-from-a-new-wifi-issue-video-how-to-detect-it/
[HTC One X] bigoliver:
I wish we knew, I have a feeling HTC know, lets hope they release a statement.

2 members have reported today that HTC are recalling all unsold One X's from shops in the UK. Could this mean they all have the potential fault?

Lets hope not, but, I'd wait for a statement from HTC before I'd buy one.
[HTC One X] mravant:
Wow....

Just done another search on google

"wifi issues htc one"

and there are lots of articles and links about the problem, mostly reference back to this thread.
[HTC One X] DrAnGeR:
yy exactly the same besides the thinks we need to change
[HTC One X] bigoliver:
Yes it is defiantly, out there! It is now starting spreading to news sources other than mobile and tech sites. I will not be surprised to see this in the national papers v soon, and not just in the UK
[HTC One X] Htc_One_X:
It's great that as far as we know HTC are addressing this issue, I do sincerely hope they rectify this, I have and always will be a HTC loyalist. When they get it right its spot on.
[HTC One X] mravant:
Bigoliver,

Just out of curiosity, as the thread starter and since starting it, has anyone apporached you about this, i.e. HTC etc....?
[HTC One X] adamgaltress:
Just checked Yahoo finance and it looks like HTC stocks have dropped from 405 to about 345 since Thursday. Sorry HTC :(
[HTC One X] BenPope:
Has anybody been refused a repair?

A lot of the talk here seems to have the tone that HTC have been refusing to repair (c.f., failing to repair), but I'm not sure that's happened to anybody?

I understand that it shouldn't have the fault in the first place, repairs shouldn't take so long, and failing to repair it is deplorable, but that is not my point... It seems HTC are fixing the phones on a case by case basis.
[HTC One X] mravant:
hahahahaha:D

Dam...I dont think it was anything to do with us but them lowering their revenue forecast.
[HTC One X] Henkjoost:
http://www.androidworld.nl/119555/verbindingsproblemen-htc-one-x-mogelijk-door-hardwarefout/

http://www.gsmpedia.nl/htc/nieuws/mogelijk-wifi-problemen-voor-de-htc-one-x

http://xdaforums.com/showthread.php?t=1688538

http://www.computeridee.nl/nieuws/htc-one-x-verbindingsproblemen-door-hardwarefout

http://www.hyped.nl/details/20120611_htc_one_x_wifi_problemen_door_hardwarefout

http://www.androidplanet.nl/46644/mogelijke-hardwarefout-htc-one-x-zorgt-voor-slecht-wi-fi-bereik/

http://www.androidauthority.com/one...be-caused-by-an-htc-hardware-oversight-94028/

http://www.htconex.net/549/heb-een-verbindingsproblemen-op-de-htc-one-x/

http://www.androidguys.com/2012/06/...tenna-problems-fix-involves-partial-teardown/

http://recombu.com/news/htc-one-x-wifi-issues-plaguing-devices_M17899.html

http://androidspin.com/2012/06/11/htc-one-x-hardware-fault-causes-bad-wi-fi-signal-issues/

collected yesterday evening