yashsingh1/xdaforums huggingface dataset:
[HTC One X] Bubba Sher:
Nooooooooooo its back, the WiFi bug has returned today, got my phone back from the HTC repair centre on 21 June, I couldn't even make it to 10 days.:(:(:(:(:(:(

Demoralized, depressed, have to go through all that again (I know some of you have been through this 5 or 6 times)

I think I'm gonna give T-Mobile a call and try to get a S3.
[HTC One X] limx:
Hi, I am having signal issues...

not using wifi, just data, and suddenly the signal is gone, what I do is going to airplane mode on, then turn it off and the signal come back..

it havens to me once or twice in a day..

all this began when I update to the 4.0.4 ICS, it didn't happened before..!!
[HTC One X] bigoliver:
I had that issue too, I travel a lot and found that when I lost the 3g signal it would takes ages to reconnect, going in and out of air plane mode used to speed it up. I read elsewhere on these forums that others had the issue too (this was before I realised the scale of this WiFi issue). Now I wonder if the same antenna is responsible for 3g too? Or maybe it is just a battery saving "feature" that needs the settings adjusting?
[HTC One X] bigoliver:
I feel for you, you must have lost faith in the phone after this has happened to you again and having read so many horror stories.

I believe you are within your rights to even cancell your contracts or at least demand another brand of phone, I know others have been sucessful with this including me now. :victory:

It may be a long hard fight, start by emailing the CEO's office at T-Mobile explain all your issues you have had (everything) and drop in to it the 1982 consumer act and mention that you are an active member of this thread. (If you get nowhere write your horror story and I'll add it to the OP)

See here for letter templates

To speed it up a little try to find the phone number and give them a call (wait at least a few days after you email them)

Another option if you are feeling brave...

You can also try the "make as much noise in the Store as possible tactic" just go to a main T-Mobile store (generally in a city centre) and keep asking them to swap your faulty phone explain all the faults you have suffered and for how long and keep asking what will they do about it, the busier the shop the better. Some people have managed to get another phone after the Store made a few phone calls and others where not so lucky leaving empty handed after an hour or so.

At the end of the day, T-Mobile have inconvenienced you with a faulty phone and poor repairs, let them know what it feels likes on the other foot.
[HTC One X] trevham:
Well i took my third handset back to phones4u today, not the wifi fault but several others instead and the helpfull manager spoke to their head office on my behalf, Long story short she is going to be contacting their stock allocation department monday to request the very latest s/n handset they've got. If this one has issues i may well be changing to a different brand.
[HTC One X] Bubba Sher:
Thanks for the advice bigO, a lot of options to consider. I spoke with a T-Mobile customer advisor from the Philippines, it was like talking to a brick wall, I was then passed on to T-Mobiles repair advisor who said if it came back with the same fault 3 times, then they would consider a replacement. I think I got to speak with the big boys at T-Mobile or just handcuff myself in a T-Mobile store:eek:I got to keep on fighting.
[HTC One X] boe323:
These htc oneX phones may look the part and may pack some good hardware but that is it, i just dont seem to be able to get my hands on 100% fully functional device, its one problem after another, if its not the wifi its yellow spots on the screen or ripples, if its neither of those then the gps is literally broke, and i mean broke, it can lock on to network towers and get my position,but soon as the gps locks on to a sat or sats i start travelling around at the speed of light, no matter how long i stay in one position it will not stop moving unless i switch of gps and switch on again, i then get my position with the cell towers untill gps locks on a sat again, ive also had charger problems where i cant use the screen when charging, it becomes unresponsive, today i even noticed half of my screen turn dark blue with thousands of lines in it for around 2 seconds.I do have another on order but im not holding my breath, i know it will be just as bad as the others, there must be hundreds of people who dont even realise there phone isnt working 100%.
[HTC One X] salman saso:
Good day all

Are you still suffering from wifi, 3g and htc repair center hahahah loll

Now I take around one month with no problems at all

Just open your devices and fix the problems by your self

Iam really very happy I can use my wifi even outside my house

What a really great Wifi

Good luck all with HTC repair center and more suffering + waste time
[HTC One X] trevham:
Im with you on this, it just seems that so many people are experiencing so many issues. Im seriously considering a different phone at the moment.
[HTC One X] ProEDL:
They replaced my HOX within 6 days.

My old one had scratches on the cam glas and now I got a new one, complety sealed.

:laugh:
[HTC One X] BarryH_GEG:
This is funny. You've been so proper I didn't know you had this in you. ;)

The biggest issue now isn't that phones are coming back still suffering from problems (the fix probably isn't deployed yet); it's that HTC has literally disappeared in terms of communication. Allowing or instructing people to send phones in for repair which clog the repair centers and further delay returns of phones which was already a problem is just plain stupid on HTC’s part.

Oliver, you may want to get another media campaign going to let them know that "HTC's not walking their talk" and compounding the problem through their (lack of) communication. Has anybody PM'd the HTC guy that's participating on the forum to ask what's up with their lack of communication on any progress?
[HTC One X] bigoliver:
Great to know some people get a good service.

How long had you had your phone and who replaced it?

Sent from my HTC Desire
[HTC One X] Hollandia:
HOX White HT23 Wifi Issue

I have this issue, or my phone has.

S/N HT23XWXXXXXX

It's bought in Denmark at Telenor.

I have sent it to repair with following issues:

Wi-Fi doesn't work, can't connect to Wi-Fi

3G signal is often lost, and is never coming back (Issue found by Telenor, never experienced it my self)

GPS is very inaccurate

The phone is bought May 14th 2012

I also spoke with 2 people at HTC Support, they both said that they didn't know anything about this issue. They where also both quick to say that I should get it repaired
[HTC One X] Aleemz:
After holding off from getting the one x with all these problems, I just couldn't bring myself to go for the ugly SG3.

I picked my One X up today and been playing with it all day. I'm glad to report I have no issues so far whatsoever.
[HTC One X] stuart0001:
Excellent. But make sure you check out the defects thread as some issues aren't obvious straightaway.
[HTC One X] randombirt:
Personally if the guy's happy with his device and has noticed no issues i would steer clear of any kind of defect thread. I'm sure that given his phone is new to him he would have played with it like anyone would, if he hasn't seen any defects then i would say it was defect free wouldn't you? Gaps, screen ripple, dodgy gps etc will all be obvious in normal use if you have these issues.
[HTC One X] anethema:
Does the USA Snapdragon S4 version use the same contacts and have the same issue? Seems like almost all the posts were coming from europe so I couldn't tell. Did not read through all the pages just the last 15 or so, plus first one.

Ordered one but can cancel the order before it ships on Tuesday.

Appreciate it guys good luck. I'm trying to switch from an iPhone, but this level of service is a bit scary haha. If your iPhone breaks apple just sends you a new one and you put the old one in that box and drop that box off, easy peasy, so really hope I don't have issues.
[HTC One X] bigoliver:
It seems the s4 LTE versions are not affected by this issue, I started a thread on the s4 hox forum a few weeks ago to find out, the thread was very quiet and died after just a few posts.

HTC have since stated that it only affects "some" international versions of the phone.

You should be fine mate.

Sent from my HTC Desire
[HTC One X] anethema:
Awesome man thanks, I'll let the order ride. Good luck with the troubles, it does sound awful.
[HTC One X] bigoliver:
I think that poor service and repair centres are an old story, BBC Watchdog last year did an in depth show on HTC'S customer services. I linked to it previously somewhere in this thread but I'm sure you can find it on Google. (on my phone at mo so can't link)

My op has a link to Watchdog, if people keep getting this issue, fobbed off and phones returned unrepaired then more people will join the thread, read the OP and contact Watchdog. It's that simple, htc really needs to get this right and give people a lasting fix/replacement before it ends up hitting mainstream media big time.

I will say that my personal experience with HTC was great, the rep I got was a member of xda, he was really helpful and promptly escalated my issue to the highest level and I was assigned the same rep for each communication which helped.

I just couldn't trust the One X anymore I read too many horror stories. Shame because it is a great phone, I just think they rushed the phone out to the public instead of fully testing the phone and new design before mass production (hence all the faults).

Time will tell if HTC can put things right or if this issue will tarnish the brand.

Sent from my HTC Desire
[HTC One X] atrako1973:
Oliver which phone are u using now?
[HTC One X] adamgaltress:
C'mon man, the answer is in the previous post and in many other posts!
[HTC One X] bigoliver:
Hi, you mean which phone have I exchanged my One X for.

I don't want to bring a HOX v's discussion to this thread or to imply that one phone is better than the other, which is why I have kept my cards close to my chest. If you had to guess what my choice of phone would be after the HOX I am sure you'd only need one guess. Let's leave it at that. ;)

Sent from my HTC Desire
[HTC One X] ProEDL:
Called them on friday evening, got a "repair envelope/box" on saturday and shipped it on monday. got the cell phone back (a new one) on friday - what a suprise!

Local repair center for one of the top 4 carriers (ePlus) in Germany.

Before I called my Provider, I contact the HTC Support Center via Web and within 24h, they wrote me back, that there is a confirmed problem which explains my problems (Bluetooth headset with bad signal, Wifi too.) I should send it to their local repair center in Germany.

Nice service and far, far better as SonyEricsson (I replaced my ARC S by HOX) or others.
[HTC One X] boe323:
This gets worse, not only do all my replacement phones have faults, my pc is now on the duff, my video card is dying.

---------- Post added at 11:54 AM ---------- Previous post was at 11:52 AM ----------

Im so cursed with electronics, there must be some interference in my area screwing electrical equipment up, stuff as been happening for the last few months.
[HTC One X] mareinmat:
My phone is suffering from the aforementioned problem. Should I send it to repair or is there a chance that HTC will replace affected units?
[HTC One X] Aleemz:
I am a bit of a perfectionist and notice stuff your average Joe may miss. I just used the phone how I would have had I not been an XDA member, and found no issues.

I've checked against the reported defects, and still happy.

However, I do know from experience how frustrating it can be to pay a relatively large amount of money for a product that doesn't live up to expectations. I sincerely hope you all have success with getting these issues ironed out.
[HTC One X] bigoliver:
Sorry to hear that. I believe HTC will generally just offer a repair best chance of a replacement is with the company you bought your phone off, but I guess it wouldn't hurt to give htc a call and ask what they can do for you.
[HTC One X] kevrae:
Well guys I'm onto my third one x (i know some of you have been through more) but I'm sick my new one has now also developed the WiFi fault, Same as my last. I think I'm going to just leave this fault ridden phone behind and go for a s3. Also means I can root an s3 and no issues with warranty unlock HTC with the dev site. really wish I didn't have to but as I really like the design but just too sick of never dealing like I can enjoy the phone as it just keeps going wrong.
[HTC One X] randombirt:
I think there may be a lot of people like you, ie perfectionist that hang out here, not that being a perfectionist is bad, just that you have to balance it with being realistic also.

Glad your happy with your one x! :)
[HTC One X] boe323:
Ive been messing with this phone of mine seeing as though its being replaced yet again for a different issue other than wifi, if you clear the data from htc sense input you get an instant fast lag free feel to the phone, i supposed its because the the sense input data is being reset so to speak, its more sensitive as well, someone else try, let me know if makes a difference for you.

---------- Post added at 03:32 PM ---------- Previous post was at 03:23 PM ----------

I think im a bit of a perfectionist also, thats why i keep finding the damn faults, and nothing ever works properly for me, even my pc isnt up to scratch.
[HTC One X] bigoliver:
Yeah but for the money you pay you don't expect yellow blobs on screen, wifi/bluetooth with no antenna, poor fitting screen & gps that can't get a lock. The One X is arguably the greatest smart phone on earth but I'm not convinced was ready for public release or at least I don't think it was, I'm sure newer builds will have much less hardware and software faults but for the early adaptors this is a little late.

I'm not a perfectionist, but I do expect a product to do as it says on the box. Maybe HTC have fixed all the issues now, but once bitten twice shy.

Sent from my HTC Desire
[HTC One X] Aleemz:
Tell me about it guys, I wish I wasn't a perfectionist - then I could stop concerning myself about these little distractions, and concentrate on the important things in life.

After-all, nothing man-made is perfect, or remains perfect to the eye.
[HTC One X] Henkjoost:
Dynafix,

The company repairing for HTC in The Netherlands, tries to charge me €100/€119 incl.btw. for changing the backcover.

Morons, tomorrow it's monday I'll call them, and HTC.. to let them know I don't agree with this ****ty help they gave me.
[HTC One X] colinmc8:
Thanks a million for the info. Does anyone have any experience with simply electronics with regards to replacing a HOX?
[HTC One X] boe323:
I was right about the gps on my phone, ive removed the sim card so all the sat nav can access is the gps, its definitely faulty, it wont lock an to a sat long enough to get my location, when it does find me, its gone again a few secs later, so on my phone its not the cell towers causing the problem its the actual gps hardware thats at fault here.
[HTC One X] bigoliver:
That is a mistake, it must be. HTC have admitted they messed up (credit to them for this)

Escalate this case to the CEO of the company you got the phone through, look for their email and telephone number online and get in contact them. You should not have to pay to have your WiFi antenna fixed (unless their is something I don't know, ie you opened your phone or smashed it with a hammer or something daft) I assume that because the fix is new they have still not been briefed that this particular hardware fault is not due to the user, and no charge should be applied. Please give us more details on this case
[HTC One X] Bubba Sher:
HTC confirmed on 18 June that some HOXs, had the WiFi issue, so you would think the repair staff would have identified a fix, but I received my phone on 21 June and the issue was only temporarily resolved. The WiFi worked until 30 June, if I were to send it back again would I have a permanent fix? Also has anyone received back from the repair centre and had it for over 4 weeks and WiFi still working?
[HTC One X] klonkers:
I brought my SH25 model with the problem back to the shop, and they're replaced it straight away. The new one is also SH25, without the problem. I guess I'm lucky I didn't have to have mine sent away for repairs?
[HTC One X] randombirt:
I didn't realise you'd had all those issues, i thought you'd had a wifi issue and that 3uk had f@#cked up your repair?!

Also i wasn't suggesting that all the perfectionists were hanging out in this particular thread but in the one x forum in general. For instance did you realise the screen can be scratched?

http://xdaforums.com/showthread.php?p=28006184

Or maybe the external speaker doesn't live up to an audiophile's expectations?

http://xdaforums.com/showthread.php?p=28103596

I mean seriously...

Now i wanted to agree with the guy a few pages back... Barry h i think... But bottled it but i can say i agreed with what he was saying. Sometimes i look at these type of thread and can almost feel hysteria. Like omg! My phone has a fault, how dare they! This thread highlighted a problem that i didn't know i had but it can equally cause the fault and it is of my opinion that it's probably doing more harm than good. Now i don't mean to insult but again it's my opinion that people that create these type of threads want to feel wanted and like the sound of their own voice.

It feels like a witch hunt against htc, i know that they have a design fault with a percentage of their units affected and a fix doesn't come about overnight, but a lot of posts are issues with repair companies/carriers yet you say once bitten... Well it seems to me that if anyone 3uk bit you not htc. I see you'll be joining the sgs3 forum soon and hope you enjoy your stay and equally that they enjoy you. I hear they have a wifi issue as well as pink spot and idle battery drain yet their members are more realistic and sensible and understand that if you buy a product that isn't fit for purpose you get it fixed/replaced.
[HTC One X] xchasa:
Yep. I'm sticking with one x. Gs3 has its own quality issues and needs flashing some kind of new Rom weekly to fix things or kurb the tw boredom. I don't even care for soff as it just works well out of the box.
[HTC One X] bigoliver:
I only had the wifi issue, that I know

for sure. I maybe had the gps issue but hadn't tested it enough, only time I used my gps was in the first week I had my phone and it let me down, also with 3G I needed to go in and out of airplane mode to get my phone to reconnect when traveling in and out of 3G signal areas something else my desire does without issue. Maybe all these issues are due to the antenna? I'm not sure.

I did put up with all issues for around 2 months assuming a software update would fix it.

I have purposely tried not to say anything bad about HTC who I actually have praised alot throughout this thread, just I can understand why some members choose to exchange their phone.

I have never said what the other phone i am exchanging for is nor will I , as this thread is not about that. This thread was and is created to help others, something it has done for 1000's around the globe and possibly a lot more.

I'm sure HTC is grateful for this thread as it highlighted a problem that they was not aware of, now they can give people a proper fix and change the production, if this fault was not discovered for another 3months or longer it would have became increasingly damaging and expensive.

A few members have lost faith in the One X due to faults including me, this is not an insult on htc just me being honest about my experience.

If gently squeezing the phone in a certain area can cause a hardware fault surly that must worry you? It's not the fault of this thread it is a design flaw, I'm sorry but if a gentle squeeze helps cause the fault then I want another phone, I use my phone in hotels abroad and need to use wifi, i don't want to worry that it might be squeezed slightly in my case and I won't be able to connect to my hotels wifi when I get there.

I blame 3uk for taking 4 weeks to only do a software reflash but obviously I can't blame them for the fault or even for not knowing how to fix it, that's a communication issue between the repair centres and HTC.

I really don't wish to moan about the phone or HTC and considered removing this thread as I feel bad for htc but this thread is helpful to others and that is a good thing even if a few (maybe you?) don't see that and think the thread causes more harm than good.

Peace my friend

Sent from my HTC Desire
[HTC One X] ToddeSwe:
Why are you explaining yourself to him?

We all know that's pointless. Let him have his opinion. :) nothing you can do about it anyway.

This is unfortunate the only way to get big companies attention.

ToddeSwe sent this from his SH24xx One X
[HTC One X] Henkjoost:
I'll keep posting updates,

phone was 100% fine. so the only thing it could be is the relocked state of the phone. Today's monday, waiting for a mail from Dynafix and a call from HTC.

searching for Dynafix' number of some CEO or something.

edit: called with both company;s..

real mad right now... both telling me because it was unlocked they can't do anything,

guarantee is just lost :(

don't know what to do where to go...

tried telling them it's a production fault... they telling me... bootloader unlocked no guarantee.. anyway.. it's just voided.

Dynafix woman doesnt even know where she is talking about... user damage, unlocking the device is user damage... wtf :(

real pissed at the moment.

edit 2:

Okay feeling slightly better now... pffff needed to relax for a minute.

HTC is going to escalate my problem. Hope they come with solution. Otherways I will search an shall find Peters Chou ****ing phonenumber.
[HTC One X] andythescientist:
Just thought i'd add myself to the list of those having issues. I bought my T-mobile One X, in late april. My other half got a One S at the same time.

Everything has been fine until about 2 weeks ago, when i noticed my wifi had deteriorated. Where i had full signal before i had maybe 1 or less or connection would drop. Elsewhere in the house where i used to connect i could no longer connect.

I have to admit i thought it was the router, but when i checked the One S, the signal was full, even in rooms i could no longer connect.

So i then tried in other locations and found i could no longer see WiFi networks i could before.

Finally i found this thread and tried the squeeze test, and low and behold the singal goes up while squeezing then drops out again when released.

My serial is a HT23S Model.

So now need to decide how to go about sorting it out, not keen on sending it off for a repair as i'm not 100% convinced they actually know how to fix it, and i need it for work so not happy about losing it. Not approached T-mobile yet either about a replacement as want to have more info before going in (and hopefully know that a the replacement won't have the fault).
[HTC One X] Rhino-2-Horny:
i personly dont think bigoliver needs to justify himself to anyone.

hes presented a problem he found and wanted to see if anyone else had simular problems and thus the thread was born...not a witch hunt or anything of the sort its purely an information gathering.

also for reference its a high price electronic device its shouldnt have the amount of build problems it has been showing period.

HTC do very good phones but they may have slipped up on this model as far as some (QC) issues which as bigoliver says maybe due to trying to be out in the market first ahead of time.