yashsingh1/xdaforums huggingface dataset:
[HTC One X] zombiefly:
yeah, i get that it wont last forever... so I rang expansys (who I bought the phone from) they say they will take it back, then send it to HTC. The person I spoke to said she knew nothing of the problem and that it wasn't a documented fault on their system.

so... i rang HTC UK

me: Hi my phone has developed the antenna fault, the wifi has stopped working

HTC: which antenna fault?

me: the one caused by the phone flexing and resulting in the disconnection of the wifi chip. surely you know of it, I have the HTC repair document here?

HTC: no

me: so you don't know of the problem? it's been widely reported on various tech sites, xda. It's a worldwide issue which you've issued a fix for and since changed the manufacturing?

HTC: you can send the phone back to us. We will test it and see if it is covered by warranty

me: I've unlocked the device via HTC

HTC: then it isn't covered, there will be a charge for motherboard replacement

me: what? I want the wifi repairing, not the motherboard replacing

HTC: if you have unlocked and changed the software, it is HTC policy to return your phone in a warantee-able? state. therefore to relock the phone we must replace the motherboard

me: no, you can use internal tools to relock the bootloader, I just want you to fix the manufacturing issue, the hardware issue. this has nothing to do with the software. I have replace the software and re-locked the bootloader.

HTC: we will charge you for replacing the motherboard

me: you are aware of the media coverage and sites like XDA developers?

HTC: yes. Please wait while i double check this with a supervisor.

me: waits...

HTC: this is legal HTC policy, you will have to pay for the motherboard replacement after we repair the antenna

me: what? how much will you be charging me?

HTC: I cannot say

me: you cannot say how much you charge for a motherboard replacement?

HTC: we will advise you on receipt of the phone. if you choose not to have it repaired, you will have to pay £30 to have it returned to you.

me: but you can relock the bootloader. just fix the manufacturing error and return it to me. UK law states that you must supply me with working hardware or illustrate how the software has caused the hardware to fail. Just fix the antenna issue.

HTC: No. your phone is out of warranty since you used the HTC site to unlock it

me: the site states that the warranty will be void if a software modification has caused the fault, i.e. overclocking has destroyed the processor. this is a know manufacturing defect. I want you to repair that, nothing else. leave the rest of the phone alone.

HTC: we will not repair your phone under warranty

me: bye

so there you go. what now?
[HTC One X] BenPope:
Relock it and send it to Expansys, you are covered under Sales of Goods Act, the retailer is legally obliged to have manufacturing defects repaired or provide a replacement.
[HTC One X] zombiefly:
ok. i'll do that. Expansys sent me an RMA and are sending a courier to pick up the phone... will see what the courier says (not in a position to send it yet)

has anyone had to send their HOX back to expansys? wondering how long this process will take? weeks? months?
[HTC One X] bigoliver:
This is not a problem for you mate, return the phone to Expansys. As Expansy is the seller you will be covered under the Sale of Goods Act (More info linked in the OP).

The SofG Acts states that the seller must repair, replace or refund within the first 6 months of purchase unless they can PROVE you caused the fault, as the fault is admitted by HTC this will not be a problem.

If HTC charge Expansys for the repair, so what. It is not your problem.

hope this helps,

Oliver
[HTC One X] wman2:
It should take weeks, mine took about that long though it wasn't Expansys.

If Expansys then sends it off to HTC and HTC try to charge you for the unlocked bootloader (I was supposed to pay £195 or £30 to have it returned) and Expansys pass that cost on to you, remind Expansys that although you've voided the manufacturer warranty it has no impact on the Sale of Goods Act 1979 so Expansys has to repair, refund or replace it free of charge within 6 months. Keep at them and they should do it for you.

Of course your repair may run very smoothly but just in case it doesn't like mine didn't and lots of other people's didn't, that's what to do.
[HTC One X] zombiefly:
ok, i'll look at reversing the rom/unlock this week and get it send off.

thanks for the assistance
[HTC One X] paddyoreilly:
when is a fix not a fix

I had the wi-fi fault on my HOX.

It had never been unlocked but HTC still changed the motherboard and the back cover, BUT, did not do their "fix" (polycarb pads).

When I go it back my wi-fi was worse than when I sent it in to be repaired.

Seems like, locked or unlocked,they still change the m/board.

Good luck.:good:
[HTC One X] :
They didn't change mine, it came back relocked the way I left it.
[HTC One X] ferrari312_uk:
refurbished phone returned from Vodafone

After one week Vodafone returned a "refurbished" phone as it was not possible to repair in reasonable "timescale".

I provided exact details of the problem and quoted part numbers from the HTC repair document posted on this thread, so clearly the communication from HTC to 3rd parties is not flowing, or the parts are not available.

The phone appears new as the protective stickers are still on the phone - serial number is SH256....

1. I have lost my Zagg screen cover

​

can I claim against this ?

2. Quoted from the letter "The warranty on this phone is the same as that remaining on your original phone" ...

Assuming this gets vodafone out of jail if the phone develops the same fault with 28 days - no quick replacement via shop​

3. New phone , new IME number which doesn't match my phones box.

4. Can i reject this and ask for either a new phone or an alternative ?

cheers.

positive is that Vodafone did deal with case quickly.
[HTC One X] tom098:
Hi been reading the thread for some time

I also have develop the same problem I notice a couple of weeks ago I have unlocked the bootloader played with some roms.

I have notice that if you send back to HTC there will charge you for the repair.

The question I want to ask if anyone has tried using 3 (three UK network) to get a hox fixed

Thank for your help

Tom098
[HTC One X] Danh2009:
Suffering from the Fault too

Just thought i'd be "vocal".

Im going to the 3 UK store today to return my phone for repairs due to this fault.

I don't think i will have any issues, although I want to flash the hell out of my phone I've held off!

i'll let you know if I have any issues.

(i really dont want to be without my HOX :( )
[HTC One X] zombiefly:
i'm sure I just posted this once... but cant see my post!

my phone is going back to expansys so I need to restore it to stock. does anyone know which ruu is required for a stock HTC one X in the UK (carrier free)? is it HTC-WWE HTC__001?

Thanks
[HTC One X] Rusty!:
It is indeed.

You can always check your CID in fastboot though.
[HTC One X] Scarrrr:
vereiti leipsic

Okay guys,

Yesterday a courier picked up my phone and this morning I verified that my phone was already in repair.

This afternoon 1pm, I received a mail from HTC that my device is awaiting shipment and should be returned in a couple of days.

WAIT, that is fast! But now i'm kinda scared they did not repair anything...

I'll keep you posted.
[HTC One X] wph:
I begin to think that there are really a lot of phones that have the problem. A friend of mine bought a One X a few days after me and he also has this problem. I don't know more people who have this phone, so my sample is only n=2, but that alone is worrying. But seeing more and more people register on XDA just for this topic and this problem is even more worrying.

HTC is lucky that not that many people use bluetooth headsets for their music, because then the problem had surfaced a lot faster, because bluetooth is completely unusable. Wifi is bad, but at least it's working and as long as you are close to your router you don't notice the problem.

I think the problem will spread and affect more and more people over time. HTC just needs to admit they made a design error and design a new antenna connection. I'm no electrical engineer, but since there is a bit of movement in the case you need something that can adapt. Something like the pantograph on a train, that can adjust for different heights between the antenna and the chip. Make a bunch of new covers, ship them to repair centers and people can walk in and out in a few minutes. Problem gone, customer satisfied. But maybe I'm dreaming now :rolleyes:

Your 6th phone? Can you list all the defects you had on each phone?

---------- Post added at 01:22 PM ---------- Previous post was at 01:15 PM ----------

Have you looked at the website of Dynafix?

http://www6.dynafix.com/ascima/forms/frm_gsmrepairorder_tracestatus.aspx

My first repair said: "toestel afgeregeld volgens specificaties" (in English: reset to factory settings). What they repaired is always on the bottom of the form on the website.

My second repair had no indication of what they fixed, untill I made some calls and suddenly it said "onderdeel vervangen" (in English: replaced component).
[HTC One X] Scarrrr:
Thanks,

I just checked the HTC website.

Now i check dynafix's website and they did some repairs and even uploaded a picture.
[HTC One X] wph:
Wow that's great to hear. What did they repair? Can you upload the picture?
[HTC One X] Scarrrr:
See attached;

edit:

I really hope they fixed the issue and not just sit next to the router and take a picture of a full signal.

I did attach a A4 with pictures and description with my repair.. maybe that helped???
[HTC One X] bigoliver:
+1

We really want to see the pics, copy and paste the write up too, or maybe take a screen shot.

It might show other repair centres (& diy fans) the best way to solve the issue.

Big thanks (Since I started this thread I've ran out of my 8 thanks every day) I would hit the thanks button if I could :-)

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] Scarrrr:
It does not mention what is repaired. All I can see is that the phone was in the repair centre for a few hours plus the picture attached showing full wi-fi strength.

So as I said before, fingers crossed that they actually did repair the damn thing and not just sat down next to the wi-fi router and took a screen shot.
[HTC One X] wph:
But there isn't any indication of what they fixed? That WiFi analyzer photo doesn't say anything, the values are too low to know if they really have fixed it. If there were values above 30, then I would be certain they fixed it, but for now I really hope for you they did, but I have doubts.

-- edit: hmmm no mention of actual repairs you say... I hope it's fixed, but not very hopeful.

-- edit 2: here's my screenshot of the repair form:

Sorry the form is in Dutch, even when I set the website on English, I don't get this form in English.
[HTC One X] Scarrrr:
Well, My own wifi-analyser screenshot had values way lower.. so there is an improvement somewhere.

But still, I also have doubts.

I am sorry if I got your hopes up, but to me it looked like an improvement.

Edit:

So I checked with my HTC Desire;

It rates about the same as my One X while pressing the back. (same location as the HOX screenshot).

Only when I take my HTC Desire right next to the router, it will give a signal that is around 30. (so i guess that should be the max value I can reach on this router).
[HTC One X] wph:
I really hope they improved it. For myself I still have hope, because they actually replaced something. What I was trying to say about the WiFi Analyzer screenshots, my One X doesn't get above 50, no matter how close you are to your router. Even if you place it on top of the router, like this:

http://dl.dropbox.com/u/26248241/Wifi Analyzer Comparison.jpg
[HTC One X] Scarrrr:
Are there any images of none-damaged htc's which DO hit the 30's while next to the router?
[HTC One X] cipcivil:
after two nails up and also two metal layers upper, 0-1 poor wifi >> 3-4 full wifi

thank you very much for your topic....

my one x had also poor wifi.... when i squezed it would be good.

then i took all risks because i see it is simple.. i saw there is no screws open. just take out the main unit from plastic back case... anyway.. I opened my one x gently... i saw the culprit... :) first try i made this 2 metal nails up about 0,5 mm bu i saw if i trid more it would be dangerous because they are very small nails, and fragile. ..first trying ( 0,5 mm up nails) was not succesful. poor wifi continued.

i tried again, this time i add two faced glued slim flaster under the metal layer. i had made metal nails up but it did not enough... so when i made metal layers a bit upper, too , after closing wifi connects 3-4 instead of 0-1 without any squiezing...
[HTC One X] Joshhudsy:
I had given up with HTC so contacted Amazon instead (where i bought the phone from) at first they said to contact HTC, i told them i had done this and HTCs troubleshooting did not solve my issue, Amazon then quickly replied offering me a new replacement handset free even though I am out of their one month return policy. :D

Much more helpful than HTC I just hope that the newer batches of phones don't have the same problems! (my origional phone was HT23 white)
[HTC One X] cipcivil:
my problem was the same, now i have no problem, i solved my problem myself:cool:
[HTC One X] wph:
I don't know, but they should do that. At home I tested it with a Desire and two Galaxy S2's and the signal on the S2's is almost the same as on my Desire, so it is at almost 20. If someone can make a screenshot of a good One X when placed next to a router that would be nice (or even better, a phone with a camera of the phone and router together).
[HTC One X] maxlifo:
Longtime forum lurker and unfortunately another user with the Wi-Fi Fault. Registered to make this post.

Serial number: HT23W. Owned for 3.5 weeks before fault occured. Typically charge every day, 3 hours screen on time (full brightness), gaming and internet use mostly. No case used. I've just received a replacement unit which is HT23Y.

Had a bulletproof Desire, which I sold soon after getting the One X. If this one dies, or has any defects, I may end up going for the S3, which is a shame, because I love the HOX. No other issues on the original unit, apart from slightly uneven whites on a yellow-tinged screen, which I was happy to deal with considering all the other faults I could have had. Such a shame the Wi-Fi fault has occurred. Have checked with a colleague who has one from the original batch who doesn't have the Wi-Fi issue (he uses a casemate barely there case).

Charging the replacement now. Will report back...
[HTC One X] xchasa:
This is a metre away. I still get -40 to -30 5 metres away and signal still about 25 metres away in garage. HT 25 replacing HT24 with WiFi defect.

+
[HTC One X] Scarrrr:
Okay. Well only one thing to do; wait and test it myself.

If it's not solved i'll change plans and contact my provider just as Joshjudsy did.

I also have clear yellow spots around the edge of the screen when it gets hot, which I also included in the repair request..
[HTC One X] mattuk:
Funnily enough my faulty hoc hits 30 but only if its held sideways on to the router.

Can't post proof as I'm under the post count. Rest assured its above 30dBm
[HTC One X] wph:
That's indeed how it's supposed to be!
[HTC One X] zombiefly:
thanks, i'll have to follow the guide this evening. cant really do these complex (un)rooting tasks at work ;)
[HTC One X] gloscherrybomb:
Update: I have called every day since and all I am told is that it has been escalated. That's 11 days with the customer care team without a response. Getting tired off this. It has put me off ever getting a HTC again which is a shame because I like the phone and loved my desire Z.

---------- Post added at 10:26 AM ---------- Previous post was at 10:13 AM ----------

Further update:

I spoke again to the customer service agent. They told me that the decision from the repair team is final, and that they cannot override it. They said that the statement on the website is ambiguous, and that it means they can determine whether the warranty is voided or not.

I refer everyone back to the statement:

"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty."

This is absolutely clear as day. Any judge in the land would agree that this states that it is only possible (not even definite) to void your warranty if the problem arises because of unlocking the bootloader. And whether it did or not is not subjective. This is a purely hardware fault which cannot in any way, shape or form be influenced by software. (unless there is a root app which can manipulate solid metallic structures!!!)

Apparently a manager will now call me back to explain in more detail.

As I feel they are going to be stubborn on this, is there anyone that can help me take this to the next level? I know that I am on completely solid ground legally, but I am not sure of the route I need to take to fight it.

Thanks

Another update: here is the letter I am sending to HTC today.

Apologies for the formatting, it is of course properly formatted in Word.
[HTC One X] CharlieCharlie24:
Update on mine. Left it with Three for its second repair on the 20th as the first time they didn't fix it. Received it back a week later and pleased to say the wi-fi is back to full working order. Shame it took two attempts to fix it and fingers crossed the pins stay connected.
[HTC One X] Rusty!:
Mine has returned from Regenersis and I now have wifi reception where I didn't before.

Good stuff, lets hope it stays that way.
[HTC One X] paddyoreilly:
Hi there,

Have been reading your posts (seems like forever) and the disgusting treatment you are receiving.

Just want to say I sympathise, and your letter to them is brilliant.

Cannot see how they can argue your points.

HTC are doing themselves a great PR disaster, and must be losing existing and future customers.

Good Luck.:good:
[HTC One X] wman2:
Hi gloscherrybomb

I had exactly the same treatment in regards to the bootloader and was told it was the final decision and nothing else could be done. I gave up on HTC and contacted the retailer (Play.com). They should be paying the £25 to have the phone sent back unrepaired then also refunding me the full £480 I paid for the phone. You don't have legal grounds against HTC even though their wording is unclear because they have disclaimers saying it's up to their discretion whether or not in the end. But you do have legal grounds against the retailer (unless of course that was HTC in which case you have legal grounds against them anyway) because you're covered by the SoG act.
[HTC One X] bigoliver:
Sorry to hear of the trouble you are having, I posted before about a few of us starting group court action (remember you can represent yourself to keep costs very low) or contacting the media regarding these issues or a protest at HTC head quarters in the UK.

It really shouldn't have to come to this, it seems like htc messed up and are making us pay for it :(

I understand that the repair centre can decide if warranty is valid or void, but surly there must be an appeals procedure in place, for when mistakes happen. HTC can override the repair centres despite what they told you.

I hope your case gets resolved without too much trouble, keep us informed and good luck.

Sent from my phone using a forum app
[HTC One X] zombiefly:
you aren't wrong there. after years of HTC phone loving, the One X is my final device from these jokers. Do they have any quality control at all? this fault is pathetic, they can't have ever tested these phones in a real world situation, looks like they just threw QC out of the window to beat Samsung to the release. Then to start treating people in this way when the whole drive of the One series was about cleaning up their act and having a unified family of phones just exposes them for what they are. They had no intention of change, it was all marketing bull****.

My situation may get worse as I've arranged collection via courier to return it to expansys. god only knows what's going to happen next!

@gloscherrybomb, i hope you get your issue resolved. I've kept a copy of your letter incase I need to use it :S
[HTC One X] Danh2009:
Just an update: 3 UK Shop won't entertain me until I go to " android.com, device and download updates" had a quick look while I was at work and the "download updates/software", wasn't immediately evident.

I did insist it was hardware and it needs to go for repair, but he insisted I do this first "incase software fixes it".

According to the guy at the store the repair will take 10 days when it goes.
[HTC One X] Rusty!:
Phone shops are often staffed by idiots...
[HTC One X] wman2:
Don't bother updating, it's a waste of time as it's obviously hardware-related. They don't check if you've updated or not and they'll update it themselves when they get it anyway.
[HTC One X] wman2:
An update to my own phone case:

Play.com forgot to ring me back about the refund of the £25 charged by HTC for return of the phone unrepaired, so I rang Play.com up myself. They're happy to pay the £25 and this will be added on to my full refund when I send the phone back to Play.com, since I have to pay for the return from HTC myself. Unfortunately they require a receipt of the payment and when I paid to have the phone returned it didn't send me a receipt. So I called up HTC (this costing a bomb since I'm abroad) and they have to escalate the case to head office to get a receipt sent with the return of the phone!

Anyway at least I should get my money back. The HTC tracking page now shows "In Repair" again for some strange reason :eek:
[HTC One X] BenPope:
1.29.401.11
[HTC One X] Rusty!:
Wouldn't worry about that, happened to me as well.
[HTC One X] wman2:
Cool thanks. So how long did it take from going back to that to being marked as dispatched on the tracking site for you?
[HTC One X] Rusty!:
All happened same day.

Friday it was repaired, on Monday it went back to in repair, then back to awaiting device, then later jumped to shipped with the UPS number.
[HTC One X] bigoliver:
3uk spent 4 weeks "repairing" my phone, it back back with "software update" but still had the same software on it and yeah it still had the same fault too, see my video and story in the op.

I think they are being optimistic with 10 days to do the repair, a software "upgrade" took 3uk 4 weeks and that's with me chasing them up. Sorry for being pessimistic just want to prepare you.

Oliver

Sent from my phone using a forum app
[HTC One X] gloscherrybomb:
Result!!!! (Finally)
[HTC One X] Rusty!:
Well done, great outcome.
[HTC One X] nxon2:
Thank you for this post- it helped my identify the problem I was having with my HOX.

I phoned up O2 (UK) and whilst they were not aware of the problem they've arranged a doorstep swap tomorrow morning for me. They also said they've had no info from HTC, but are seeking clarification so they can deal with any more reports. A big thumbs up to O2 :)
[HTC One X] wman2:
Mine's just gone back to Awaiting Device - hope it will be shipped out with tracking soon!
[HTC One X] bigoliver:
Great result, I think your the first on here to convince HTC to reverse the decision to charge due to an unlocked bootloader, your an example to us all. Please can you update your horror story post, I'll mark it as resolved. I would also like to link to your post in the OP again as guidance for others I am your situation, if your cool with that?

Well done, after all the trouble you've had it great to hear it is finally resolved.

Sent from my phone using a forum app
[HTC One X] bigoliver:
Cheers for the feedback, glad this thread helped you,

Sent from my phone using a forum app