yashsingh1/xdaforums huggingface dataset:
[HTC One X] Scarrrr:
If I counted correctly there are 2 or 3 cases in which the phone just got a software update and no hardware fix.

One of them was send back for a second time with clear instructions and got repaired after all.

My phone was repaired the first time correctly, but, this was done at the same repair center as the other phone, so they had some experience already.
[HTC One X] bigoliver:
You would have thought so, but no, only had contact with the rep on this thread, same as everyone. I would be happy to speak with them though

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] Sebianoti:
Bigoliver, if you need a nice looking image for the 1st post i made this while i was bored

http://i.imgur.com/Ok7BL.png
[HTC One X] pdagenius:
Well I sent mine for repair for the wifi issue but all they did was upgrade the firmware!
[HTC One X] Henkjoost:
So... Did it work?

Sent from my HOX using my keyboard.
[HTC One X] guorillamedia:
Same here. Since a week the WiFi signal is getting worse. Pressing like you mentioned helps. I have a HT23LW serial..

Just read on a dutch news site that HTC is investigating this issue..
[HTC One X] bigoliver:
lol, did you really need to ask!
[HTC One X] vinfromuk:
I don't think I have this issue, since it's not as bad as some people in this thread and pressing on the top right doesn't improve the signal. However, since the last official firmware update my wifi and 3g signal strengths have both dropped significantly, resulting in loss of wifi in areas where I used to be fine, and as a result the battery performance has also gotten a lot worse.

Is this likely to be the radio version? It's really annoying me. When I first got the phone it could make it through an 8 hour workday and come out with 80% remaining - it's now more like 45% when I get out of work.
[HTC One X] Henkjoost:
No, but if Jeff asked if there was diverence between stock and custom roms... ;)

You nevvvver know

Edit: and the post above? ^

Sent from my HOX using my keyboard.
[HTC One X] twistednl:
For people who are not sure they have this issue, try this free app

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer

This will give you a better view about the reception instead of the standard small icon top right.

It looks my hox is getting worse over the days!

My router is in my livingroom and as soon as I step back about 5 meters the signal drops like a madman.

Will not send it back yet because I'm waiting for a good solution (refund or trade for a new hox) instead of a repair
[HTC One X] ChickenLadder:
My first HOX SH24RW went back to Orange this morning, Its replacment SH24XW after charging has the same issue. Phone looks like a refurb and was probably returned because it has no WiFi or Bluetooth.
[HTC One X] dave_heath:
Look what landed in my PM today

Still no email ticket from HTC UK after my long phone call and promise from them :(

HT257 still going strong though
[HTC One X] vkvedam:
Well, I've got mine two days ago from Phones4u in the UK. I've got no problems of signal drop so far but if press at the back between in that area I get full signal (80-90) instead of a 70 dBm. I'll wait until this Friday and see whether it gets any worse. Mine's unbranded and from the HT24 batch.
[HTC One X] mravant:
Sounds like you do have the problem if the signal increases with pressure on the back corner.

As you use the phone and going through heat cycles you may notice it get worse.
[HTC One X] vkvedam:
And I've got both the firmware updates. 1.29.401.11 now. But the speed remains the same whether I've a 70 or an 80 dBm signal.
[HTC One X] mravant:
Definitely looks like the start of the hardware fault.

My advice to you would be to return it before the the 28 days and get hopefully get a newer one that may not be prone to the problem.
[HTC One X] darkpionner:
Hi, Just registered so I can post and follow :)

Have had the phone for 12 days now from Three, Seems that I am starting to get the fault now as well :(

Contacted HTC, See what they have to say about and will contact Three in the morning.

S/N SH24R
[HTC One X] mravant:
Sorry to hear mate :(

Best course would be just to get three to exchange it as you are within the exchange period.
[HTC One X] darkpionner:
Cheers,

Reading though the exchange criteria I didn't think I met it as I have used the phone. Got any tip's on what to say to them or should I just quote issues that have been found?
[HTC One X] mravant:
Im sure becasue that you have only had the phone for only 12 days surely it must be exchanged for a new one.

I think they may try it on and say they will need to send it away for repair but stand firm and demand it be replaced as you are not happy with a phone you have only had for 12 days needs repairing.

I personaly thought that the 28 day rule was with all the network providers.

Please somebody correct me if im wrong:confused:
[HTC One X] adamgaltress:
you get 28 days to announce DOA and they usually repair or replace depending on what you push for, be firm if you want a replacement!
[HTC One X] LaneyEFC:
Three wont question you mate, I had a fault with overheat when i was in me 28 days and all i said is phone overheated they didnt ask how, when or where they just said ye can change phones or we can send you a replacement, but i got my new replacement then found out 4/7 days after recieving the phone it has the wifi problem :( they wont exchange now and I have to send in for repair :mad:
[HTC One X] c-bone:
The sales of goods act says you have 6 months from the date of purchase but most manufacturers tend to offer 12 months or more.

They don't technically have to ever replace the phone (just repair) but I would push for it within the first month, as most retailers would exchange rather than repair within this time (although they don't legally have to). That's my understanding.
[HTC One X] adamgaltress:
If you are talking to your carrier you usually have 28 days to announce it was dead on arrival, after that it is best to go direct to the manufacture. So I contacted HTC and used the consumer right acts to get my way :)
[HTC One X] darkpionner:
Cheers Guys,

Will phone them in the morning
[HTC One X] Selpheric:
Unfortunately for me I have this same issue but I ordered it here in Canada and it was an import because I wanted the Tegra version. I wonder what kind of possible solutions there would be, seeing as I've had it since May.
[HTC One X] Rhino-2-Horny:
amazing to see so many people still getting HT23 and HT24 ?

Were on HT26 now for June.

23 =march

24 =april

25 =may

26 =june

hope they anounce something soon...:confused:

im gonna wait a bit longer till the dust settles, just hope this doesnt damage HTC too much as dont want to be known as the thread that killed HTC :eek:
[HTC One X] Sebianoti:
I got my One X first replaced a week after i bought the contract, overheating was the issue and crap battery life, new unit fixed that
[HTC One X] mattuk:
Just updating my input-

On my 3rd HOX now all courtesy of Orange, who have been fantastic throughout

My serials

1 x HT 23W - Wifi issue

1 x SH25 - Wifi issue

1 x SH24 - All good at the moment.

Also in the household is my Girlfriends SH24 which is ok at the mo.

Interestingly, the one i got today, seems to be better put together if that makes any sense - ie: i noticed on the 25 that the camera lens wasnt exactly central in the back of the phone, on the SH24 i have now its dead center?

I tried to get Orange to send me the latest stock but they said it would have to be a refurb in the end- so makes sense that some people may end up with returns from other people. I have the full serials of all of mine still so if anyone is curious let me know :)
[HTC One X] Johnny5Walker:
Have an ht24, can't say forsure I'm having this issue, but when using wifi analyzer my wifi signal completely drops out.

The squeeze test does not seem to help. The wifi bar itself doesn't seem to show the signal dropping out unless I'm in wifi analyzer, but I have noticed the connection dropping out in apps such as Facebook, chrome beta, dolphin HD, Google play etc.

Don't really want to have to replace the phone, but might not be a choice I guess.

I wonder if rogers would give me a new one?
[HTC One X] ladyhaly:
It seems that H24 batches are the best all around? Mine is. No WiFi problems at all.
[HTC One X] bigoliver:
Hi, glad your phone is still fault free since your last post. Just let us know if it changes

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] outz:
can anyone confirm if the US at&t model has this issue? i am tempted to buy an htc one x, but don't really feel like waiting on some sort of fix/recall... and the s3 touchwiz looks horrid.
[HTC One X] bigoliver:
It doesn't seem like its an issue on the lte version, certainly no where near as wide spread.

Only HTC can say for sure.

Thanks for your post mate

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] bigoliver:
The grip of life...

http://mobilesyrup.com/2012/06/12/h...oose-antenna-company-promises-to-investigate/

I like that expression, sounds much more plesent than the grip of death.

Only troble is, its much worse :-\

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] outz:
Thanks for answering... Maybe I'll give it a try.
[HTC One X] edtanas65:
HTC ONE X in Canada with Rogers LTE version

Saw this post earlier and was able to replicate the same issue... still within 14 day return policy and was able to return as exchange on a Samsung Galaxy Note...

I had the Rogers LTE version.. and the H24 serial number...
[HTC One X] pdagenius:
In the uk you have 30 days to return and you are entitled to a refund. Don't let them fob you off with anything else. I strongly suggest you do this if you want to get a refund as after the 30 day time you will struggle under your consumer rights to get anything other than a repair from HTC - who do have a good customer service system and do guarantee the phone for 2 years. It seems they just don't want to acknowledge yet that there is a real wifi problem.
[HTC One X] alanlamyl:
del
[HTC One X] xmoo:
Pocketnow joined aswell: http://pocketnow.com/2012/06/12/htc-one-x-hardware-failure-compromising-wifi-signal-strength/
[HTC One X] captainhase:
Sent my hox back to Amazon last week with bad wifi connection. Let's see what they can do...
[HTC One X] DrAnGeR:
I am reading all the time if u squeeze the phone u get signal but i am facing this thing

http://www.youtube.com/watch?v=o6SslXfYu9o

am i normal or what? cause its pretty much annoying too!
[HTC One X] Sl4Y:
Thanks for informing about this issue, thought it was just me. Will be sending my phone in for repairs.

Grey model

Serial Number: HT23V

T-Mobile Germany
[HTC One X] biancka:
I just contacted HTC customer service via chat with the question of what to do with my HOX now that they are investigating the WiFi issue. The guy from HTC told me to not send my phone in for repair just yet. He also wanted to have my information (phonenumber, email & HOX S/N) and HTC would contact me within 24 hours.

So, I guess this is to be continued......
[HTC One X] twistednl:
Vodafone NL customer :)

Did you contact Vodafone as well? Cause my experience is they only repair phones at dynafix which I do not want. A proper solution is needed....
[HTC One X] vkvedam:
Right, my fellow members. Phones4u in the UK have agreed to replace my phone with a brand new piece as I had got it on Sunday. Now the question. Should I just check the serial number and go for a particular series? Help needed as I don't want to do this again.

Many Thanks...
[HTC One X] adamgaltress:
To everyone thinking about sending in their phone's for repair.

Personally I would wait. There are many stories on here where people have sent their phone away for a week or so for it to be repaired and it has come back with just a software update. Not many repair centres seem to know what the issue is or how to fix it. Wait for HTC's response and only send it to repair centres where repairs have been confirmed. Otherwise wait because you are likely wasting your time.
[HTC One X] xmoo:
Did HTC drop Eurotwice?? In the past all repairs were sent to Eurotwice
[HTC One X] vkvedam:
I could understand. I am not sending in my phone for a repair instead they have agreed to give me brand new piece then and there itself. It should be done within 28 days here in the UK.
[HTC One X] PurpleRob:
My latest email from HTC, I have also asked them to confirm that they know what the problem is and that it will be fixed and I won't be wasting my time if I send it away.

Having investigated this issue we would advise sending your device in to our repair centre so our engineers can have a look at the device.

We can arrange for UPS to collect your device from an address (Mainland UK only) that is convenient for you. UPS can collect on Monday through Friday from 1pm to 5pm. There is no UPS service on Weekends and Public Holidays.

Please let us know the following information. *Postal Address *Day on which you wish the collection to happen (please allow 48 hours’ notice) *Contact telephone number I will then book and confirm this via Email

You will then receive a further two Emails (please check your spam filter). One contains the UPS label (to be attached to the outside of your package); the other is a tick sheet which you will be required to sign authorizing us to repair your device. It also contains this link (http://service.europe.htc.com/terms&conditions.pdf) to the UK repair terms and conditions. Please ensure you read these before signing.

Please pack your device securely to reduce the chance of damage in transit as we cannot accept responsibility for goods damaged due to insufficient protection. Please ensure you remove the SIM.

Alternatively you can contact us on +44 (0)8458900079 to arrange your booking.
[HTC One X] biancka:
Yes, Vodafone NL customer here. Well, I did contact Vodafone and they did suggest sending it to Dynafix to get it repaired. Well, after doing a google search on Dynafix I dont want my phone to go there either. So I will just have to wait and see what HTC is going to offer me. Does HTC send phones to Dynafix as well ???
[HTC One X] Scarrrr:
Mine was send to dynafix and fixed properly.

Though i don't know what they exactly did with the device.

So when there will be a recall i'm in doubt whether to send in or not. The device is fine atm, but may be different tomorrow.

---------- Post added at 10:24 AM ---------- Previous post was at 10:21 AM ----------

Yes. HTC does send them to dynafix.

They did a proper job on mine. But now the issue is under investigation i'd rather wait for an official HTC announcement on a recall or fix.
[HTC One X] sn00pking:
Hey guys,

First post here, i have had the One X for almost a week now and have no problems at all with wifi nor bluetooth. Infact the wifi reception on my One X is more powerful than my xperia arc s by miles! 20m away from the modem and my phone still has 2/3 bars in wifi, sent bluetooth files to my PC and other phones no dramas at all. Not sure why you guys are having so much issues. Maybe its got to do with your wireless config or modem?

My HOX serial number is HT24TW

Wifi modem used Billion 7800n.

The above results are consistent with the original rom the phone came with and also with Android Rev. HD 6.1.0 (currently using)
[HTC One X] Scarrrr:
Just read the topic. It is a hardware fault. Or would you say all our configs are wrong? Our 'old' phones work perfectly on the same network.

Next to that, explain the 'grip of life' as it has been called now.

I'm sorry to say, but my HOX was perfectly fine for a week too. Only after 2-3 weeks the problem surfaced, so just be aware.
[HTC One X] stuart0001:
or maybe you're phone doesn't have a loose connection (yet!) like those with the problem, not all phones suffer from it. This fault has sod all to do with settings and you'd realise that if you read the thread, even just the OP.
[HTC One X] sn00pking:
Not really sure as im just sharing my experience, i havnt had any problems with it so far, i have noticed that sometimes, depending on the way the phone is held, the wifi signal decreases but none that would affect the browsing on the phone.

I accidently dropped it yesterday and its still fine, not sure only time can tell i guess?

BTW i am using a clear phone cover on my phone maybe thus why im not getting affected?

This is what im using:

World Wide Web(dot)ebay(dot)com(dot)au/itm/ws/eBayISAPI.dll?ViewItem&item=251045402547&ssPageName=ADME:L:OU:AU:1123
[HTC One X] fokus:
Just want to let you know:

As i wrote i opend my "baby" last week, cleaned the connections and bended up those little "pins".

I have still PERFECT Wifi/BT AND(!) significant better batterylife.

Till now i had no problems with high temperature.

I am sure the bad antenna connection is a reason off many bugs - just my 2 pence :-)
[HTC One X] wizzlord:
First of all thanks for this thread,

I was beginning to think i had done a bad flash or something.

Anyway I have check my serial and its HT23

I got the phone as soon as it was available in carphone warehouse.

Now i have to decided what to do... :confused:

Thx
[HTC One X] vkvedam:
Should I swap for a new phone or should I wait? If I go for a swap should I just make sure that I go for a particular serial number other than HT24 (Mine) or HT23?

Thanks....
[HTC One X] wph:
If you would have taken some effort and read the thread you would know that it has nothing to do with our routers or modems. I really don't get why people keep coming here and say that. Do you really think we tried it on only 1 WiFi network? And submitted this problem to just about every tech site on the net if we hadn't tested it an infinite amount of times? Have you seen the screenshots when it is compared to other phones or that as soon as you squeeze the phone it suddenly finds 20 networks instead of 2? It's not like there isn't enough evidence here. A lot of people even opened their phone, I really think they already checked their WiFi network before that.

[/rant]
[HTC One X] adamgaltress:
So I got my second postage bag toady which as the first was meant to be pre-paid as I was told on the phone, just to find it was not, just like the first one. I have sent a reply to my ticket requesting that any costs be covered and that I wish to send it next day, or same day with tracking and insurance due to the high value of the phone. I will update you all on the reply when it is received :)
[HTC One X] mikep1993:
Sorry for this post. I miss-understood something. So this is wrong...

I'm not sure if it was mentioned in this thread before. I only read a few pages so yeah.

I also have this issue, or not sure if it's really the same issue.

I have a HT23DW OneX.

If i hold my phone up there the wifi-signal drops about 1 or 2 bars. One detail making me a bit careful about all this stuff. If i'm not wrong it was said that you have to press a little bit there to loose your wifi-signal. But i've tried it without pressing anywhere at the top of my phone. Simply hold your hand or one finger in front of this position on the back of your phone, and you (at least i) will also see a drop of wifi-signal.

Isn't it possible that it is no hardware fault (for most) and the finger/hand only acts like a shield against the wifi-signal?

It's only my idea, because why should the signal drop due a hardware fault if i don't need to touch the phone and only hold my hand/finger in front of this position on the back of my phone?

Perhaps this is the answer for some experience this "issue" too, or i'm wrong. Can someone more experienced check this too?
[HTC One X] adamgaltress:
This a completely different issue, WiFi signal is improved when pressed. Please read the OP and other posts explaining the issue
[HTC One X] mikep1993:
Ok then i misunderstood something. Sorry. Thanks for pointing this out ;)
[HTC One X] adamgaltress:
No problem! :)
[HTC One X] Scarrrr:
Just to have something positive;

I really love the HTC One X. The display is just perfect and it seems like I now have the best wi-fi reception ever since it has been fixed.

Also I juice out around 28h battery-life with 3.5h screen-on time. The phone doesn't use any energy while running on the support core while i'm asleep.

I don't care the SGS3 is faster. This phone is just a brilliant design. Now let's hope for HTC to fix all issues and get things on track.

Cheers!
[HTC One X] vkvedam:
Hey mikep1993

Could you please suggest what I should do as you're from the UK as well. Would all the phones under these serial numbers be affected? I could go for a direct swap.

Thanks...
[HTC One X] adamgaltress:
His flag shows he is from Austria, I am from the UK, try the letter you can find linked in my signature if your phone is unlocked or someone refuses to replace it because of this issue, make sure you make changes so it stands out etc
[HTC One X] vkvedam:
Oops! That was directed at you not him. Sorry Adam I haven't checked the user name. For the peace of mind I'll go for a replacement today and would report back.
[HTC One X] darkpionner:
Not sure weather to swap or not either, if I do swap then I might just get a phone with the same issue.

At the moment the wifi signal seems to be good one moment and not so good the next.

I might just open up the phone and fix myself, are there any security tags that would get broken if I fix myself?
[HTC One X] vkvedam:
^That would be ideal but I don't want to mess with my 2 day old phone. If htc does it from their service centre it should be OK.
[HTC One X] sn00pking:
Well i was referring to the wifi dropouts some people are having, but i think thus a different thread, i took the phone out from the case and did a test on the phone. Thankfully i dont have that "reverse death grip" issue, then i decided to try the alternative link for covering the phone, this time covering and squeezing the phone with both hands resulted in 1 signal bar loss (from 3 to 2), replicated it 15ish meters away it dropped from 2 down to 1.

I can confirm that there exists some issue with the wifi, in practical use i dont think thus a bother (as i wont use my phone while covering it with both hands), but i think im lucky not to have a hardware issue (squeeze problem) so far and i hope it stays at that.
[HTC One X] vishalsonar:
WiFi signal strength drops more than half

When I cover HTC One X back side upper right corner of handset by palm, WiFi signal strength drops more than half & handset takes lot of time to load the data.

Please guide me for the solution on the issue. I see lot of posts on web about this problem with no solution. Appreciate your quick response.

Thanks & Regards,

Vishal Sonar
[HTC One X] stuart0001:
Solution is Don't cover the upper right corner with your palm
[HTC One X] twistednl:
Solution is reading! The "issue" you have in not an issue but normal behaviour when covering the antenna. This threat is about not covering the antenna and signals drops.
[HTC One X] ::steven:::
Contacted HTC NL with my problem as described in this thread. In short :

- mailed via the HTC NL website and online helpdesk on monday 11/6

- didn't get any answer within 48h, so called this morning. After discribing the problem, the helpdesk asked some questions as if they never heard of this problem before. They suggested to let it be picked up tomorrow and send it to repair. This repair could take something of 6 days up to 3 weeks... Of course a big story about warranty rules and billing if waranty was voided.

- Told them i couldn't miss my phone for that long period and expected they gave me a new one or temporary other device. Wasn't possible. Told them i would think about it and said i was disappointed in there flagship and service.

- 1 hour after my phonecall, they called me back and said there could be another solution. Got some ticketnumber and was asked to mail my story with al my info to an emailaddress. Now waiting for some response.

I'll keep you guys updated, if wanted.
[HTC One X] Htc_One_X:
Just got my box and a dhl envelope, on the shipping note it states its not pre-paid, so i've no labels and no dhl points near me, will it be ok to ship via royal mail next day?

Also how do i go about showing its my phone, as there is no names or anything on the box?