yashsingh1/xdaforums huggingface dataset:
[HTC One X] expza:
Just want to stress to people that they must use WiFi analyser before thinking they have this issue.

Attached below is my work wifi. WiFi analyser as well as continuous pings and SpeedTest confirm for me that the WiFi is perfect, but the status bar icon at the top as well as Settings -> Wifi show that the connection is terrible.

This is unique to this WiFi AP only - other WiFi spots are perfect. My old Desire reflects perfectly on this AP in the Status Bar Icon.

To sum up: My One X (and only the One X) on this SPECIFIC WiFi access point shows a bad connection, but it's simply reporting it wrong.

edit: Attachment not showing up for some reason:
[HTC One X] mravant:
I had this issue today for the first time since my HOX was replaced by HTC for the wifi issue...

My heart sunk, i fired up wifi analyser and all was good. I turned off wifi and turned it back on and the signal icon was back to normal :)
[HTC One X] boe323:
Have you tried a gentle squeeze to see if the icon shows full signal? if it does show a full signal after this then its faulty no matter what other apps report, it still shouldnt be doing it. If your wifi is working properly then you should see your weakest signals dissapear when you put your fingers on the corner to squeeze it, if you start getting loads of signals and the closest ones to you get a boost your contacts are bad.

---------- Post added at 02:08 PM ---------- Previous post was at 01:45 PM ----------

My wifi is perfect on this phone i have now, i can get -4db when i sit the phone next to the router, its the gps thats broke this time, its not the same issue where clearing A-GPS data solves it, i think its the actual hardware for the gps or the controller, the cell towers pin point me perfectly, but soon as the gps icon stops flashing, i start flying to different towns and going around in circles etc, this just keeps happening while i stand still, my father drives me, it seems to work, but less than a second of being still and it all starts again.
[HTC One X] expza:
I have done the squeeze test and the signal did not change. I have used my HTC Desire in the exact same location as my One X and Wifi Analyzer gives identical readings. This issue does not exist anywhere else but the AP in the screenshot I provided.

Just posting to show this bug exists and to double check before you think your WiFi is busted.
[HTC One X] clyder:
I also have this but only on few wifi routers.

But I wouldnt called it an issue because in my case wifi connection is good allthough icon shows zero signal. My guess is that this is some kind of software bug.

Also to note that I dont have wifi antena issue....or it is still not present/noticable.

For me this only happens to a router at work, and one other I used in a caffe bar.

With my wifi router at home wifi icon always shows correct signal.
[HTC One X] bigoliver:
Hi, thanks for joining and letting us know about your problem, all the important info can be found in the OP, maybe speak with HTC & Tmobile before deciding what you want to do. Please keep us informed

Oliver

Sent from my HTC Desire
[HTC One X] boe323:
Wow, theres just so many problems, i should get my replacement tommorow unless vodafone have stopped it for some reason. ive had no texts fom dpd yet, im really hoping this will be last time for a replacement.
[HTC One X] Dcrowe:
Just thought I'd say mine has been back for a week now and it's been perfect since. They definitely changed the back casing this time. I love my phone again!

In other news, this guy didn't get his phone fixed:

http://www.dailymail.co.uk/news/art...mashes-mobile-phone-shop-bizarre-rampage.html
[HTC One X] bigoliver:
Lol I was going to add that.

Who bets he had this WiFi issue :D

I'm sure a few here can sypathise with him.
[HTC One X] Bubba Sher:
http://www.telegraph.co.uk/news/uknews/crime/9371237/Man-goes-on-rampage-in-mobile-phone-shop.html

Guys check this out, might have to adopt these methods:):)
[HTC One X] tophat2222:
Just got my third Hox back from the repair shop.
[HTC One X] Bubba Sher:
Oops dcrowe beat me to it.

Does anyone know if HTC have a permanent fix for the WiFi issue?

Contemplating whether to send it back for a 2nd time.
[HTC One X] bigoliver:
I believe they do, but I don't think anyone knows what it is yet.
[HTC One X] bigoliver:
Hope it's all good this time :)
[HTC One X] boe323:
Wow, that guy is so pi--ed, i bet his phone was a oneX, and wanted a refund on his contract due to the phone being faulty at purchase, they shouldnt of refused him if that was the case, of cause it could be anything. I get my 6th replacement tommorrow and if its faulty in anyway what so ever its going back, when vodafone refuse and stop replacing the faulty phones, im cancelling my contract.
[HTC One X] liberator72:
That's hillarious!!! Disturbing yes, but still hillarious, lol

I recieved a reply from CPW today as I tried to escalate it last Wednesday. It's taken until today for them to reply though which I think is pretty shoddy. It wasn't too favourable in regards getting a replacement still, but I happened to be at my Solicitors again when I recieved it. Based on what I have told him, he is absolutley 100% certain that they have to replace my phone (despite me being outside of the 28 days) or I am entitled to terminate my contract. He even went out of is way to write an email for me to send to them giving them one last chance to offer me a replacement and if they don't do that then he has put that he advised me to return my phone and terminate. In all honesty, had he not been so insistant I probably would have buckled and given into a shoddy repair by Regenesis (on behalf of HTC UK), but this guy knows his business and I trust him as I have used him for nearly 25 years. If he tells me that is the law and those are my rights then I believe him so I will be sticking to my guns with this one.

Lets see where it gets me, and if I do get a result, hopefully it can help some of you too.
[HTC One X] boe323:
Haha, one of the police men actually looked like a pig dressed in a police uniform hahahaha.
[HTC One X] BarryH_GEG:
This quote from the article pretty much sums up all wireless carriers attitudes toward their customers.

"The customer’s dispute was in relation to a refund that we were not able to give - as it was clearly outside of the stated terms and conditions."

While vandalism shouldn't be condoned, it's kind of refreshing to see someone fighting back. From all your posts I'm surprised it wasn't a 3 shoppe. ;)

From the movie Network News...
[HTC One X] atrako1973:
It wasn't a 3 shop but it could be a one x ....May be

Sent from an underground fighting club
[HTC One X] klonkers:
This is getting ridiculous. Got my third one x today, as my second one had screen problems, this one is the worst yet.

The WiFi signal is worse than my first one and the screen has more problems than my second one. I'm bringing it back tomorrow again, and I'm not leaving the shop until I get one that's not faulty, or a refund.

Sent from my HTC One X
[HTC One X] irharrier:
yesterday I called service center in Malaysia their English was terrible and they didn't know about this issue.

so I got angry and sent an email to htc around half an hour later I got a phone call

she was very polite and her English was perfect:D she told me that this issue is not common(wtf?!).she asked me if I need pick-up service but I refused because I wanted to show my issue to them by my self.

I asked her that how long will it take to repair my phone?

she replied : 3 working days to check the phone and issue a new one for me.

I wanted to know (specially from people in Asia or Malaysia) is she right?! it takes only 3days to get a new phone?!

how can I be sure the new phone doesn't have the same problem again(because my phone was ok at first but now after one month I am experiencing wifi issue)

will they give me a temporary phone until I get my phone back??!
[HTC One X] psycho45:
If i do the pressing test on the backcover the signal strengh drops for about 15 dbm if i realease it increases again.

What does the test mean for me?

I took the screenshoot 15m away from the router.

Gesendet von meinem HTC One X mit Tapatalk 2
[HTC One X] stuart0001:
It means you are fine right now. All,that is happening is you blocking the signal with your hand. Don't test further as you may actually cause the pins to bend and give you the problem.
[HTC One X] xchasa:
It means don't squeeze it anymore.
[HTC One X] ICO187:
been 3 weeks & no reply on the progress.
[HTC One X] boe323:
Ill be getting my 6th replacement in a few hours, who wants to guess what fault it has?.

---------- Post added at 11:33 AM ---------- Previous post was at 11:02 AM ----------

Ok, phones been delivered, i could of kept the old one,the delivery guy just shoved the old one in a bag and sealed it, oh well, anyway, first start up, put all my details in, set up wifi , downloaded wifi analyzer, looks ok, tried the locations and got a decent lock, i expect a little movement while indoors so i guess so far it looks ok,im going out in a bit so ill let you guys know what happens with the gps, 3g still not as good as the legend but i have a feeling that power management is dropping the signal, you probably noticed yourself that when you first get a 3g signal its full bars then gradually drops to 3/2 bars unless your close to the tower of course, but my legend didnt do this, in the same position i can get full signal on H and rarely got 3g at all.

---------- Post added at 11:35 AM ---------- Previous post was at 11:33 AM ----------

Oh yeah, im not updating, im gong to see what its like without the update, straight away i notice how smoother it is and lot less latency/lag.Ive also noticed little tiny stars when moving icons on home screen, didnt see/notice these on 1.29. any one else?.
[HTC One X] irharrier:
can someone please answer me:D ??
[HTC One X] liberator72:
In the UK at least, HTC are quoting anywhere from 5-10 days turn around time for repairs and are NOT replacing phones, they are out scourcing the to repair centers. They will also NOT issue you with a temporary replacement while yours is away for repair. I can't say for sure that it will be the same in your region, but I can't see them replacing handsets within 3 days with new ones and issuing temporary replacements while you wait over there if they don't do it here. The only way you will get a definitive answer is to ask them yourself I'm afraid.
[HTC One X] boe323:
Damn, the wifi signal might be good but its not downloading at the right speed, im getting about 40kbps a second, hope its my router.

---------- Post added at 11:59 AM ---------- Previous post was at 11:51 AM ----------

It was my router, fingers crossed i have a good one this time, this phone makes me so nervous, ive had that many faults.
[HTC One X] liberator72:
Asus N55SF...That's what I have, and am really impressed with it. Chucks out great sound for a notebook that's for sure, and for the money holds it's own with all the latest games.

I hope they do replace your phone for you as judging by reports here, repairs are totally ineffective and even when phones are sent back with WiFi working, the issue resurfaces after a few weeks. I was initially told mine would be replaced, but when I called to confirm before I shipped it, I was told it would only be repaired. I'm not having that, I'm sticking to my guns and want mine replaced or they can have it back with a cancelled contract.

I have also contacted BBC Watchdog because I've had enough now. I urge all UK users who are having difficulties to do the same.
[HTC One X] boe323:
Im happy to say i have 99.9% functional phone, .1% i cant do anything about, its the ice cream sandwich OS, im not going to update to 1.29, when another gets released ill do it then, ive noticed the gps works while wifi is on with 1.29, but with 1.28 the gps doesnt come on untill wifi is off, maybe this could be the problem with dodgy gps, so im not updating, gps locked on just like my fathers tom tom, spot on.

---------- Post added at 01:51 PM ---------- Previous post was at 01:46 PM ----------

Oh yeah, im usung my legend charger, same amps and voltage, doesnt make the screen freeze up.
[HTC One X] wph:
Also didn't get a PM back yet. Yesterday I was called by HTC Customer Care regarding my first repair, because I filled in a after-repair survey. In that survey I rated the service very poor and stated that I would like to be called back. So yesterday they did call back, and I told my story. The lady on the other side of the phone did understand that I was pissed, but didn't have technical knowledge, so going into details was useless. She said she could only send a note to the repair service to pay extra attention to my repair. I also told here that I felt like I was treated like some kind of idiot, they had only done a factory reset and a software update according to the repair form while I specifically wrote that I did that myself and a software update wasn't possible anyway since I ran the latest version.

She said that a "escalation manager" or something like that, can't recall what she exactly said, would keep an eye on my repair to ensure the problem is fixed. But for me I first have to see, before I believe.
[HTC One X] bigoliver:
Change Log 07.06.2012

*Change Log*

07.06.2012

* Marked in bold various sections of the 1st post to make it more user friendly.

* Added my personal story section (If you would like to share your personal story with us, please write it in a reply to this thread and I will link to it)

* Added a list of possible causes

* Some minor editing I don't care to mention
[HTC One X] tynchorc:
SH23

Hello guys,

I have SH23version about a month, i don't have the problem,

I only saw problems (in this thread) with versions HT23, HT34 and one SH24.

Is anyone with SH23 version has the same problem?

regards.
[HTC One X] Scarrrr:
My device is on HT24 and since a couple of days is having problems with the Wi-Fi hardware.

I got the device May 10th 2012 and will be picked up today for repair.

Back to my HTC desire for the next few weeks.
[HTC One X] wph:
Sorry to hear that, the problem seems to be surfacing more and more. Besides that, it seems like a lot of us came from the good old Desire (and need to go back to it for some time :p)
[HTC One X] Scarrrr:
I hope to get it fixed. I am also from the Netherlands so I assume my device will go to the same repair centre as yours. I hope they learned from your complaints.
[HTC One X] Rageypeep:
I just spoke to HTC UK on the phone, they said that they are not aware of the problem. I asked about having the boot loader unlocked, he said that the wifi antenna may have been damaged due to the unlocking/flashing of custom roms, (power/over heating management) there for not covered under warranty.

EDIT - I just squeezed my HOX with as much force as I can using 2 hands on the spot mentioned, there was a slight creeking sound now my wifi IS a lot better, maybe the case was slightly out in that area
[HTC One X] wph:
Just a few minutes ago I received a mail from HTC that my phone has been repaired and is sent back to me. The process is a bit different from the first repair, because then I could see online what the did (nothing), but now I can't see any information. The phone was in the repair center for two hours, just as long as the first time, so I'm not very hopeful that it is solved. Because if the problem is really unknown then they would have needed more time to investigate I guess? So for now, let can do nothing more than wait. Again.
[HTC One X] dave_heath:
I can't seem to send PM yet (This might be due to the "Fewer than 10 posts" rule) but they have not responded to tweets or contact via their website either.
[HTC One X] Zulake:
I've send back my phone with a loose WiFi connection a while ago. I verified the problem using the squeeze trick with success. The repair center forwarded the phone to HTC themself, because they said they couldn't repair it themselves somehow.

My serial, however, starts with HT2

4

W! Also, it's a white edition.
[HTC One X] Scarrrr:
White HTC ONE X, HT24WW115504

I included this image with my repair shipment:
[HTC One X] wph:
The repair center is Dynafix (since you're also from the Netherlands)?

How long is your phone away now?
[HTC One X] tmaniac:
hmm, currently at work so not able to thoroughly test the problem..

but it looks like i'm having the same issue.

My HoX is 3 weeks old...running custom firmware so it is unlocked.

I think that i can still return it under warranty so i guess i'm going to the KPN store.

Could it be that this issue also affects the GPS precision?
[HTC One X] wph:
Like I said an hour ago, my phone is in the process of being sent back to me. The repair form didn't give any clues about what the did or found or repaired. I didn't trust this, so I called HTC. They looked up what the repair service did: they have reset the firmware and updated (the last thing is not possible, since it was up-to-date). So again they couldn't find anything, despite !!very!! clear instructions I sent with it. They couldn't hold the delivery and send it back to the repair department since it was already in the process of being sent back to me. So when I recieve it tomorrow or saturday, I will need to contact HTC again. Then they will go up a step in the hierarchy and the 3rd repair request will be handled by a so-called "escalation manager" (but they also promised that to me yesterday when I called, but the guy I spoke on the phone today said that didn't happen).

Then I tried to get in contact with the person at HTC I spoke yesterday, but that wasn't possbile, so they placed a call-back request. The last thing I tried was contacting the repair company, Dynafix. They had two phone numbers but the number which was toll-free couldn't put me through to the actual repair department. And you guessed it, that department did only have an expensive number, € 0,45 per minute. That was a bit too much for me to call, because I know that kind of conversations aren't ready in 2 minutes, but more like 20. This issue has cost me enough time and I don't want it to also cost money. Here they also made a call-back request, but they did that also on the first repair. And yes, I never got called back.

------------- edit: just after I finished this story, I looked up the repair form again and now it is changed, now it says: "replaced component". Didn't say which component, but there's hope again (ony a little ;)). What remains strange, is why HTC told me they only did reset it and now the repair form says this.....
[HTC One X] Atrixx:
Okay guys, so i just pulled apart my One X and used a soldering iron to make sure the contact pins were alright. Now i just have the problem of screen flex, and it squeaks whenever i push on the case. I was just wondering what people did previously to ensure that the case was on correctly.

Cheers.

EDiT : I'm really needing you guys right now, so any information would be helpful at this point.
[HTC One X] slink21:
It's reported that effects the GPS yes
[HTC One X] wph:
Luckily I don't have that problem. I run with Endomondo and all my runs are fine.
[HTC One X] Scarrrr:
I Navigated to Paris, France and back with Sygic while having the wi-fi issue.

Very good signal and even in downtown Paris the navigation had a good signal, something that most TomToms don't even manage to have in Paris...
[HTC One X] Joshhudsy:
I was having the issue on my One X so decided to do the test and it proved that signal did increase when squeezed. HT23 serial, white.

I then decided to squeeze my phone quite hard in the corner, which has seemed to fix my issue for now!

I will let you know if the problem repeats itself!
[HTC One X] Rhino-2-Horny:
hi.

my first post so be gentle :p

over last couple of months i have been looking to upgrade to the one x but have been put off by problems in earlier batch builds which seem to be poping up recently on a few forums.....so i have untill now held off buying one..

anyway noticed this thread which has now found a new fault and wanted to ask is it confined to earlier batches? as the batch currently selling is ht25 i think and wanted to ask you guys is the creaking and other smaller problems only confined to ealier batches or should i try a june ht26 build?

i really want the phone :( after seeing it in store demo..

also i see that another site has news htc has released a fix for the wifi problems but only on the AT&T version...is this the fix someone mentioned earlier in the thread that would drain the battery even more by bumping up the antenna gain?

since im new i cant do a link so sorry :( its at www . gsmarena . com

oh and lastly how are you finding the warranty service? do they collect the phone from you or do you post it and whats general turn around? 1-2 weeks or longer? (im in the - midlands - UK)

many thanks for any help given :)

R2H
[HTC One X] dani_nec:
Yes! it's fine

I dissasembled my oneX and solved this inssue.

The wiffi it0s working erevy fine.

:good::good::laugh:

thanks for all

PD: sorry for my english, I'm sending from Spain
[HTC One X] boe323:
I do have light leakage along the bottom looks like a "cut here" line but in light, this is a small price to pay as the phones hardware is working, not complaining, just thought id mention it.Also, i couldnt careless if bluetooth isnt working, not tried,and probably never will, i dont have any headsets which are bluetooth so, if i ever decide to use it and cant, i dont care.

---------- Post added at 02:11 PM ---------- Previous post was at 02:02 PM ----------

Hehe lol, im english and my typing usually looks like yours.

---------- Post added at 02:13 PM ---------- Previous post was at 02:11 PM ----------

My new averages are 1in6 phones work. Ill refrase that , 1in6 phones are 99.9% functional
[HTC One X] bigoliver:
I am surprised htc offered you a new phone, they are more likely to just repair it. I don't think anyone can guarantee your fault won't return, even the official htc fix (what ever it is) has not been time tested yet. You just have to hope the fault doesn't come back.
[HTC One X] GVeen:
My hox is repaired and will be sended back to me in a few days. Hopefully they swapped the backcover/mainboard or whatever their "hardware fix" may be :fingers-crossed:
[HTC One X] irharrier:
the lady on the phone told me that my phone has two years warranty (for Malaysia) and it is like 1+1 first year they will replace it.but the thing is here in Malaysia (actually I live here I'm from Iran) you should never trust on what they say.anyway I will take hand in my phone on Friday and see what happens.(since I have 17CH I can't live my desk until friday)

I can't really understand it why in a european it takes two weeks for repair

and in a asian country it takes three days?!! (even for repair as my friend experienced)

-----------------------------------------------------------------------------------

by the way I am pretty sure overheating screwed my wifi(since over heating can cause a lot of problems).

please do avoid the kernels which are known for overheating like franco's.

and never ever do games while you are charging your phone

-----------------------------------------------------------------------------------

one of my classmates has got htc one x with the same series of serial number(sh24) but his phone and

his phone's wifi is perfect!!! and he has the phone even before me.