yashsingh1/xdaforums huggingface dataset:
[HTC One X] Andy:
@ seajamiet - I'm sending my HOX away for repair tomorrow. Bootloader has been unlocked since purchase. Mostly running stock firmware since launch.

I'll keep you updated of my progress with a warranty repair. I would expect them to give the bootloader unlocked excuse to charge for the repair.

Just stick to the facts and we should be fine. HTC did release a statement June last year admitting that there is a fault with the wifi hardware that coupled with the warranty only affecting hardware not software (more info #4) And they should honor the warranty.

If they complain anymore then you could pull out the Contra Proferentem rule, as the wording in the bootloader unlock statement, specifically the use of "...may invalidate..." is ambiguous. Courts would find the profferer (HTC) at fault.
[HTC One X] seajamiet:
I got the same response when i said that the phone was unlocked. But when i said relocked they were more willing to do something. They didnt say they would fix it but they said that there is a good chance you can get away with it.
[HTC One X] GogoHoX:
Hi guys, I read couple of your posts here and as I can see, most of you have the problem with famous squeeze test and signal going from one dot to full bars, but I think the following problem is not related to yours, or maybe is, please help me.

My HoX is 5 months old (bought it in Europe in November 2012, in the country where I live) and I started experiencing problems with WiFi couple of days ago. When I get out of my room (where my router is located) and go for example to living room, or some other room I still get pretty decent signal, mostly 2 bars, but data transmission just won't work, I can't open any page at all or do anything that requires internet connection like Playstore etc... As I'm approaching to my room internet speed gets better but I don't get full speed, as soon as I enter my room where is the router located I get full speed. I tested speeds with Speed Test app.

Is there any way to fix this with a software, cuz apparently I don't have the common WiFi HoX problem. Is there anything to try before sending it to repair. I'm not really happy to send it to reapir cuz I won't get a replacement phone...

I tried following:

Best Wi-Fi performance

Power off/Power on phone

I measured signal with WiFi analyzer and signal varies from -40 to -50 dBm when I'm in the room where is the router.

When I get out of the room signal is around -60 dBm, but problem is when I disconnect WiFi and turn it again in the other room it won't pick up, it's scanning but it hardly finds my home wifi network, but when I turn in in the room near the router and get out from the room signal won't escape and phone will stay connected to WiFi.

I also tried to connect to other routers and the thing is the same, and in the end, my laptop is connected to the same router and signal and speed is perfect, so it's definitely phone related problem

I'm new to the smartphones and Android in general but this is clearly hardware issue, I just can't believe that it occurs on phone which is just 5 months old and which was bought unbranded from their official distributor and I paid for it 550 euros. This thing makes me wanna scream to HTC, but I was always their fan. Brother has EVO 3D and it works perfectly for a year now.

I really like HoX and it's design, everything else is fine, battery could last a lil bit longer but I'm okay with that, overall experience is more than very good, but then they fu*k you up with this WiFi and you wanna yell at them.

I went too far now, in offtopic, haha sorry guys, just please share your story with me, if you had similar problems, and give me a suggestion.

Thanking you in advance.
[HTC One X] seajamiet:
Firslty have you tried the squeeze test? If your bars go up as you know there is little doubt that you have this problem. If you dont have this problem doing this test once shouldnt matter as the polycarb supports will stop the problem from developing after the squeeze test. Dont do it more than once though.

I would definitely suggest a master reset of your phone. If you dont know how to do this contacting htc or another xda member who does know will help you. -50 or -40 dbm looks pretty good to me so personally i dont think you have the wifi problem.

I was getting -70 and -80 with my phone with the problem. Also, check your serial number, it begins with HT and can be found on the SIM tray in small letters or on the original box. Above HT25 makes the odds you dont have the problem.
[HTC One X] Andy:
Just checked my repair ticket with HTC. No issue with the bootloader having been unlocked.
[HTC One X] seajamiet:
Yeh i think its all good after all. Mines been in repair today as well and no issues yet.

I was looking at the Latest warranty statement online for Android and i used the find tool to look for "bootloader" "illegal" and "unlock" and found no results. I then double checked and what do you know, no mention of bootloader anywhere. Looks like the bootloader excuse is dead. :laugh: :good: .

P.S: Was yours at Huntingdon by any chance? Would be a coincidence.
[HTC One X] Andy:
Yes, It was/is at Huntingdon. Regenerist Ltd. I think is the name on the dispatch note.
[HTC One X] knoxploration:
Nope. What it says at HTCdev trumps anything else, and it is quite clear about it:

https://www.google.com/search?q=htc+bootloader&#q=site:www.htcdev.com+"bootloader"+warranty&filter=0

(www.htcdev.com/process/legal ; emphasis mine)

(http://www.htcdev.com/process/continue ; emphasis theirs)

You are forced to click to confirm acceptance of these terms to unlock; this trumps your warranty and effectively takes it away. If you receive warranty service from HTC after unlocking, it is because they chose to help you, not because they were legally obliged to do so. (Unless your local laws contain anything that prevents them from revoking the warranty in this manner, anyway; that will vary by country.)
[HTC One X] Tomschayk:
I contacted my legal aid today. They told me HTC can't refuse to repair my phone under warranty so together we wrote a letter. In the letter is stated that HTC got 3 weeks to fix my for free or else I take legal actions. I mailed it to HTC benelux today. Curious what there reaction will be. Worst case scenario, judge decides that HTC doesn't have to fix my phone. Best case scenario, judge decides HTC has to fix my phone and you can use my case as jurisdiction.
[HTC One X] Andy:
All this is true, I don't think anyone can deny that.

This issue is a design/manufacturing fault that HTC have identified and now fixed. All handsets that show signs of this particular fault should be fixed FOC because of this.

I was expecting HTC to quote me for repair, truth be told. I would've tried to argue my case with what I posted above and then under Contra Proferentem as the term "may" in a legally binding contract is ambiguous. HTC do not make clear if it does or does not. Just may.

Ultimately I would've paid for the repair if needed.
[HTC One X] knoxploration:
Don't get me wrong, there is no question that morally they should be fixing this without wasting anybody's time arguing the warranty status unless the phone shows clear signs of physical mistreatment.

I think it is shameful that HTC have tried to weasel out of their responsibility with anybody here. It isn't a single isolated case of them doing so, and even if it was, they should have sincerely apologized and ensured all support staff knew the issue was to be repaired free after that isolated misunderstanding. The fact that they haven't, and that some users are still being denied free repair of a manufacturing defect speaks volumes.

I haven't personally suffered this issue yet, and nor have I even considered unlocking my phone while warranty remains. However, this issue and HTC's response to it gravely concerns me, and makes it measurably less likely that I will buy their products in future.

And you can quote me on that.
[HTC One X] bigoliver:
Thanks for the feed back, glad you got a warranty fix without any issue. :thumbup:
[HTC One X] bigoliver:
This is very interesting, please keep us informed on here. I am sure HTC will want to come to an agreement with you without going to court or setting any precedents.

Good luck

PS. Do you have a copy of the letter you sent, it might help others to post it here (maybe your best waiting untill you get a reply from HTC first)
[HTC One X] Tomschayk:
I will keep you informed. I expect HTC doesn't want to go to court, and so am I if of isn't necessary. After I get a response I will post the letter I sended. Lets hope for the best
[HTC One X] Eastern89:
I just fixed my antenna using my nail and a screwdriver to take off the back cover . Thanks a lot for providing me a guide that leads me to not having to send my phone for an RMA ..

Thumps up for threads like this :) +++++
[HTC One X] seajamiet:
FINAL UPDATE: Got my phone just now from depot. From my bedroom where i used to get "dot bar" or "1 bar" i now get "three bars" or "two bars" but mostly three bars. Ive got three bars for the neighbours wifi which ive never ever seen on any other device so the fix is just excellent. They left my very complex ZAGG invisibleshield screen protector on which is another plus. No signs of anything being opened at all. Everything from when UPS picked up my phone to be getting it back took 3 days from Monday to Wednesday. Not a single word about the bootloader.

Only negative is that my phone was flat when i got it back.

Would recommend everyone send it straight to htc with relocked bootloader and no root. They do not say a word. Thanks for all the help bigoliver with this thread and all the users for the advice.
[HTC One X] bigoliver:
Glad it helped, a lot of great members have put a lot of work into this thread and its nice to hear positive feedback :)

Thanks
[HTC One X] bigoliver:
An excellent result, thanks for the feedback.
[HTC One X] Pume:
Fixed mine by opening the phone (thanks for the excellent videos), lifting the pins up a bit and soldering two small dots of tin on the antenna counterpart. Everything is working as it should now and no signs of opening the phone can be seen at least on the phone externals :)
[HTC One X] Perchy35:
Just had mine mixed via Vodafone. Sent off from Vodafone shop then went to HTC. HTC then sent refurbished "like new" back to me. Boot loader was unlocked but with stock ROM. Took one week in total.

Now I have strong WiFi always and GPS now works again.
[HTC One X] elpopi:
Here in Spain they do not fix this problem.

Vodafone sent my relocked HOX with stock ROM to the official HTC repair service. They took 2 weeks to send it back to me without even touching it, stating the phone could not be repaired as the phone software was manipulated, and therefore the guarantee voided.

I wrote onto the official HTC facebook and twitter accounts to no avail :crying:

I don't know what else to do, except buying only nexus in the future
[HTC One X] Pume:
Well, if your guarantee is voided then you might as well open the phone and do the repairing by yourself. It aint hard at all when you focus on what you're doing.
[HTC One X] bigoliver:
Fair point, but I'm not 100% convinced the warranty is legaly voided against manufacturing design flaws. In fact I believe that HTC are legally bound to honour the warranty in this situation. Its up to a judge to deside what's legal and what not, but morally HTC should fix their flaw without looking for reasons not to.
[HTC One X] Dark13lade:
I think you should contact htc directly on this one, send an email or call an official technical support (you can find everything in their website)

Good luck
[HTC One X] c5satellite2:
You are 100% correct. In the US it is illegal for them to do this. The issue is unrelated to software. Just like modifying your car, if it is unrelated to your warranty claim they have to honor it. There is already precident as this has been ruled on by several courts. Don't let them push you around. Know your rights and that they are legally obligated to honor your warranty. If they don't, go to your local small claims court, it costs only a few dollars, they won't show up and you will win.

Sent from the HOXL dimension of S-OFF
[HTC One X] Fightspit:
My phone, a grey one, is also a HT23XW ( 29 March 2012 ) and I did the "squeeze" test which make my wifi signal to drop. But if I released it, my wifi is far better.

I think I am lucky to not have this issue this thread talk about.
[HTC One X] mravant:
Looks like you are ok for the moment but definitely be aware that it could arise at anytime.
[HTC One X] Nightmare[ITA]:
Hey,

I've been noticing this issue quite a long time, but i tought it was a software issue.

Today i saw the thread and did the squeez test, the result was actually strange.

If I squeez the phone, the Wifi connection drops and returns when i release it. But i'm sure i have the Wifi issue as well, because sometimes it disconnects or stops loading alltought it's still connected.

Color: White

Serial: SH251W
[HTC One X] bigoliver:
It is normal for the wifi strength to drop or remain the same when squeezed, fortunately you probably don't suffer from this hardware fault. You've probably got another issue with your wifi.

Keep an eye on your wifi though, this fault can develop over time.

Thanks for your feedback
[HTC One X] ste1164:
That doesn't sound like the wifi issue as described here. You tried maybe wiping the phone/running an RUU and seeing if it gets any better.
[HTC One X] wph:
It's not that I don't believe you have issues with WiFi, but I think don't have this problem (and I really hope you don't have it, because you have a SH25 and then you are the first with a *25 phone to have problems). To my knowlegde, everyone who has this issue can replicate the issue by pressing the casing. Are you sure you don't have other problems, like a router or modem that's causing the disconnects?
[HTC One X] Nightmare[ITA]:
Yes sorry, i didn't meant this particullar hardware fault, but just another fault.

Actually I didn't rooted it on purpose, because i'm waiting for an offical statement of HTC. I don't want to spent time in rooting and flashing to realize that the issue is still here and then go back on stock, it's kinda annoying. :mad:

Yes, I'm pretty sure it's a wifi issue, because i can't stream any video from youtube. After 30%-50% the video it stops loading and the wifi disconnects, while on other devices the video loads without problems. :(
[HTC One X] Fightspit:
It is normal because your finger act like a shield between the wifi antenna and the router.

Try to put a shield (aluminium, copper, ...) around your router, you may hardly receive the wifi.
[HTC One X] bigoliver:
Peeps, they are other threads for general wifi problems, plz let's keep this thread for the specific loose antenna hardware Fault.

Many thanks

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] Rhino-2-Horny:
+1
[HTC One X] bakushimaru:
i feel my energy drain from my feet to the floor. i have been waiting for this phone for so long, and now this. i bought my phone last june 6. now i need to take care of it. it heats up though. mine is a sh25aw108546. i haven't had the problem yet. will be vigilant. thanks guys
[HTC One X] psycho45:
Hi,

I also have a One X with Buildnr HT23GW but if i do the squezze test my wifi signal just drops to 42 dbm and without squeuzing its at 35 dbm.

I think it has nothing to do with the antenna contacts, because if it would be a antenna fault i should have to lose my signal by squeuzing.

I do have a problem with the bluetoth signal, if i am playing a song over bluetoth and put my hand for a long time in front of the antenna area the sound stops for a moment and starts playing after a sec.

Is my case a hw or a sw failure?

Thanks for creating this thread
[HTC One X] bigoliver:
Fingers crossed, not heard of a **25 model with the issue yet.

Either HTC internally admitted and fixed the fault or **25 models just haven't been out long enough for the issue to surface yet, time will tell.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] adamgaltress:
Hopefully they fixed it on them prior to production, this means that it should be easier to get a replacement housing from HTC that won't just break again
[HTC One X] kevrae:
i have just returned from phones4u with my new hox, had been thinking my wifi wasnt as good as my first (now onto third) and when i tried the squeeze test my signal improved significantly.

cheers for the info and this new one even though its an st24 (didnt have any 25's) seems good so far. tested for all my previous faults and seem good so far.
[HTC One X] Azurael:
Damnit, there was me being thankful for having a non-faulty, non-creaky, non-flickery OX... But according to wigle, my RSSI goes from -92 to -65 at the same spot if I apply pressure to the back of the case - That's why I used to think the range was great, and it's now rubbish :(
[HTC One X] |=>AmuzZ<=|:
i think i might be havin the same problem. i hardly use wifi but my HSDPA is not good drops down to E and sometimes network dissapears
[HTC One X] jaaystott:
HT24W experiencing this, exactly a week old today. When I first got the phone, all bars of signal in my bedroom which is directly below the room with the router in, now I'll only get 1 dot and 1 bar or 1 dot and 2 bars, however when I squeeze this increases to three EVERY single time. This is so friken annoying, I'm on my 6th One X. :(

---------- Post added at 04:16 PM ---------- Previous post was at 04:15 PM ----------

Earlier in the thread around Page 3 someone with the H25 model reported this.
[HTC One X] h0rr0r:
I had this problem as well.... I opened it and saw the antenna...... Tweak it a bit and close it back... the signal got stronger!!! Yeah!!!
[HTC One X] Made2Last:
Just bought an ht25w yesterday and am experiencing a WiFi connection drop if I have low signal.
[HTC One X] bigoliver:
Thanks for your reply, do you (or anyone) have any source for any precedents. It would be great to list some in the op.

Cheers to anyone who can help
[HTC One X] knoxploration:
I'm not quite sure it is so open-and-shut:

http://www.wired.com/business/2007/09/apples-iphone-w/

Old article and not quite the same situation as here, but consumer rights are gradually being eroded in the USA so I doubt this has gotten any better for US consumers.
[HTC One X] bigoliver:
All these kind of cases are interesting, but are all slightly different. The key difference here is that the software mod caused the iphone to break, however, in this WiFi situation the software mod was nothing to do with the fault, it is already admitted as a design flaw.
[HTC One X] knoxploration:
Yes, that's why I said it was different (but perhaps still relevant).

In the US, you can't only rely on national law, either. What's true in one state may not be true in another.
[HTC One X] rootyourphones:
I had to contact htc repair center twice to fix my phone 2nd time is a charm I guess they claim I took off the warranty sticker and it had out case dent warranty voided cause of that. To my suprise yesterday morning I recieved my unit with new screen , outer shell housing and new motherboard im glad they fixed it but shouldn't take all the threatening and escalation to a higher tier to get a phone fix by warranty and not deny it the first time.
[HTC One X] yazooo:
I'm about to contact my provider in Holland with this this issue. They are called 'Hi'. The issue only popped up a few months ago and have coped with it until now but have had enough. I usually switch to mobile data in some places in my house as the wifi reception is so poor. The squeeze test shows I have the hardware fault.

Will report back on how the service request goes with this provider for anyone else who uses them.
[HTC One X] bigoliver:
This video made me laugh out loud! :laugh: This is actually someone's fix, he is quite serious! :silly:

I have a feeling it will not catch on, but if you have the fault and need cheering up then watch this...

[YOUTUBE]ZV8RPh2WkZ8[/YOUTUBE]

http://www.youtube.com/watch?v=ZV8RPh2WkZ8&feature=youtube_gdata_player

Amazingly it has 1000's of views, I love the comment from the guy calling him a moron lol.

Maybe HTC could give people a Free paper clip away as an official fix or bundle it free with the phone lol
[HTC One X] bigoliver:
Another WiFi fix video, this one is very useful :)

http://www.youtube.com/watch?v=5ROPVLVerhM

[YOUTUBE]5ROPVLVerhM[/YOUTUBE]
[HTC One X] bigoliver:
OP Updates [22.04.2013]

OP UPDATE: 22.04.13

Another method to open the Hox added, Tin can top see Video Guide 3

2 new videos added, the one linked above and this comical "fix" :silly: HERE

2 new picture repair guides added Guide 20 - Guide 21

Thread Stats:

Nearly 11 months old and:

621,000+ Views

3,580+ Replies

If this thread has helped you then please click my Thanks button and rate the thread :)

Cheers
[HTC One X] razvan_real_one:
HTC One X wifi antenna problem fixed by myself

Hi everyone,

I just fixed it by myself like this:

I opened my HOX just with my hands and nails. No need to use any tools if you have strong hands. Than I took a needle and pushed up a little those 2 pins from the wifi antenna. In the process, I broke 2 very small pieces from every pin but there were NO PROBLEM whatsoever. Be carefull when you put back the power button cause I put it the other side at first but no problem again because you can see that it is wrong from the moment you push your phone back into it's cover. I powered it up and everything worked perfectly and wifi was fixed. Even when I stand in the other room, I get now full signal strenght and before I could only get 1 dot. So.... problem fixed!

Good luck to you all and just be carefull. It is not such a big deal.
[HTC One X] calientecafe2001:
No metal plate

I am having the WiFi Issue but I do not have the metal plate like in the videos.

The cover has a metal plate for Bluetooth and GPS but its plastic film tape looking strip for WiFi.

It says 37h10142-04m-a-att-lte and on the actually phone there are two screws and a that hold down a plastic piece.

Please see pics.

Maybe I have a different version. My phone is less than a month old. :confused:
[HTC One X] bigoliver:
Judging by your serial number you have an AT&T lte HTC One X and not the international version. The lte version is a differant phone with a similar name and isn't suppose to suffer from the same Wi-Fi issues as our international version, did you do the squeeze test?

If you are sure you have the same WiFi issue on your phone you'll be the first reported case.
[HTC One X] Amy611:
Welcome dastin, and Thank you
[HTC One X] calientecafe2001:
Oh yeah I am all the reported issues with intermediate WiFi connection issues, I step out the backdoor to the patio and the WiFi slows down significantly or doesn't work. This is only an issue at home. I have already switched by 2.4GHZ and 5GHZ to other channels, reset the router etc etc like everyone else has done.

So basically I did not see the copper plate but I had the soldering iron out ready to go. BORED AND FRUSTRATED. So I go ahead and out a dab on the GPS, and Bluetooth copper plating. Where the copper is on everyone else unit for the WiFi I put a dab then a small piece of aluminum foil in that area.

I did some speedtest afterwards and the WiFi definitely works now, although outside the patio the 4gLTE is faster by the speedtest results. BUT and this a huge BUT through the WiFi the marketplace, YouTube, and Google Chrome was noticeably faster and the WiFi signal wasn't even on one bar, then it would shoot up to all bars. So I am happy so far but not very happy with the HTC product One X. I cannot root and had to take my phone apart to fix the WiFi issue.

My Bluetooth still doesn't work at all for devices, wont pair. But I can see another phone through Bluetooth. Weird.

GPS has far improved and loaded quickly and found the signal, Ill try when driving again.