yashsingh1/xdaforums huggingface dataset:
[HTC One X] BarryH_GEG:
You have to consider this. Even if manufacturers didn't give a crap about their customers, the cost of warranty repairs, exchanges, and returns kill profit. When coming up with a design, managing those costs over the lifespan of a device is a prime consideration. Prior to committing to a design there's extensive field testing to ensure longevity and reduce those expenses. HTC can't tell you which devices are affected because none of them should be. The problem's random.

I do believe that this thread is what alerted them to a problem. It seems like a lifetime but it was started only a little over three weeks ago. For a multi-billion dollar conglomerate, that's not a lot of time to be alerted to a problem, identify it, develop a remedy, and deploy that remedy in production and out to the field for customer-unit repairs. If they wanted to duck the problem they wouldn't have publically disclosed it. I'm guessing their working as fast as they can to get everything in place both to prevent future problems and correct existing problems. But based on my math, while pressing to the percentage of overall number of device owners that the 170 people on XDA represent, it's not as catastrophic as this thread paints it.

Behind the cellular radio, Wi-Fi's one of the most important and visible features of a smartphone. I find it hard to believe based on what's been shared here that if people were having similar experiences they'd just suck it up. You don't have to be an engineer to know the Wi-Fi on your One X is crap compared to everything else you use.

We agree. ;) HTC gets an "F" in communication for not keeping their regional support centers in the loop as they work toward a long-term solution. Having people send in their devices when there's no known fix yet is just plain stupid.

As for personal experiences being relevant, I have about a dozen friends, acquaintances, and co-workers with One X's. None of them have had any of the issues discussed here (neither have I). So in my little world that means 100% of One X's are "perfect." That's no truer than one person saying they've seen a dozen and they were all defective. To truly measure defect rates you'd need a sample size of no less than 3% and ideally 5+% of total units sold. If HTC's sold 500K so far the minimum sample would need to be 15K. If my numbers are right the 4,800 owners here are statically irrelevant.

Since none of us work for HTC who are the only ones that know what's really going on, everything shared here is just opinion (+1 for me).
[HTC One X] crush:
My friend I know not all are tech savvy but how about those who are tech savvy like we xdaer who's posting in general section of one x those suppose to be 4800 and only 170 posted issue? That's where he get number. That makes less than 3% having issue not all.

I already said in my previous post in this thread and will say again, l. Its not as vast as one thinks rather is fairly very low number if devices affected. And its not batch related.

On the side note I would say they should use spring mechanism instead of what they did which is basically the reason for this issue and it happens to those who accidentally press their phone screen while its in tight jeans etc making it bend pins and when the pressure is released they find Wifi issue.

Sent from my blue bells I9300
[HTC One X] MoHi96:
So, to confirm, if I am in the market for an AT&T LTE One X, this issue will not affect me, correct? Thanks in advance.
[HTC One X] crush:
Go for it
[HTC One X] BarryH_GEG:
It's funny you'd mention this. Of all the posts the poor admin had to slog through to come up with a count the only one that stood out for her was related to this. Someone posted "since the connector isn't spring loaded, pressing on it to check for a problem might create the problem you're checking for." She found that funny. She's not very technically-savvy and thought the emotion we all show toward an electronic device to be kind of bizarre.
[HTC One X] knoxploration:
"You had an admin go through"?

And we're supposed to take your word for that, are we?

More made up nonsense.
[HTC One X] BarryH_GEG:
You're right. It's all a conspiracy. 99% of a half-million phones are defective but only the 170 people reporting the issue in this thread are smart enough to see it.

Is this thread's 3% contribution rate compared to the total posts in the One X general forum "more made up nonsense?" And of that 3% at least 1% is Oliver. If this issue was as big as some people feel it is why wouldn't more XDA'rs, an audience that can tell if their Wi-Fi's working, be participating? I'm sorry the numbers don't represent what you want them to. I told you how I arrived at them so by all means adjust them based on

your

analysis and we can compare outcomes. The only thing I've seen posted pointing to a majority of phones being affected are people's totally subjective claims based on their personal experiences.

And I'm not sure about the point you're trying to make with "taking my word for it." The spreadsheet's attached so I'm guessing you're questioning whether an admin did it. Uhm, OK?
[HTC One X] clyder:
26 is already out. I just had one HT26 device yesterday that a friend bought. I checked the wifi signal but everything was OK.
[HTC One X] nelsonw:
I managed to stabilize the phone using Seidio Active Case and putting some papers on the back of the phone to pressure the antena. Its working very well. If u can buy an hard case can try this to use your phon while u look for an HTC solution
[HTC One X] liberator72:
I'm not wanting to start a debate with you, frankly I have better things to do, but I'm glad that somehow you and your Admin staff have enough time on your hands to trawl through an XDA thread so that you can give everyone a math lesson.

The fact is nobody, not me, not you, not your admin staff know how big this problem is now or will be in the future to pre "fixed production" handsets. The problem exists there's no getting away from that. The fact HTC have verified it, well I give them credit for that. Posting math lessons based on your assumptions made from a forum thread is not going to help those of us affected get our devices repaired/replaced and only serves to be ammunition to start a flame war between those who have the problem and those that refuse to admit that it exists or only think that there's a handful of affected devices.

I realise your intentions may be good, but it's far from helpful in my eyes. Just my opinion, but then, I don't have any admin staff or math equations to back me up, just half a dozen dippy labourers who don't know their arse from their elbow. :p
[HTC One X] Fuseless:
I second your opinion.

Considering it an isolated problem is as inaccurate as considering it a general problem, and the "math" method posted above does not help and is inaccurate IMO.

If the defected devices are providing their user with connectivity (even if one bar only) then we will never have an accurate statistic as most regular users will not report or even know of the problem.

If however, they are completely depriving their users of connectivity, then we will know how widespread the problem is with time, since not all units are showing the defect on day 1.

It's ok to come to the defense of HTC, however, even if the claim that only 5 to 15% of the devices have the problem, HTC should reply in a quick and efficient manner and resolve their issues without delays. It should also inform its distributors/resellers of the problem and how widespread it is so they can advise their customers.

I am currently putting on hold buying a One x, until I see a clear explanation from HTC about this issue. This explanation should have come a while ago, one or 2 days after an HTC representative acknowledged the problem.
[HTC One X] Vulcan_TBB:
My solution for the HTC One X WLAN problem

I do not know if it has been posted before (did nod read all 164 pages), but heres my fix for that problem. A little like McGyver, but it works. All you need is a hardskin and insulating tape. Simply place a patch of tape inside the hardskin:

The whole description can be found in my blog, please see here for details:

t e a m l a m b c h o p . d e / ? p = 4 0 6 0

EDIT: I do not have enough posts so I can't post links an images. Pleass use the spaced link above. Maybe someone can fix this/add pics to this post?

Stefan
[HTC One X] gc48067:
It seems odd to me that people are debating the number of users affected, that seems irrelevant to me, for me the facts are that the design of the phone is flawed, the aerial connectors bend if pressure is applied 'in the wrong place' at the back of the phone and they don't spring back.

If pressure has been applied in the wrong place you probably have the problem, this could even just be through the phone being in your pocket. The potential for the problem exists with all One X's unless they have changed the design of the aerial connectors in later batches.

Whilst writing...I had the problem, my Wifi dropped markedly. I sent the phone to HTC, they confirmed that all was well and returned the phone, no fault found, phone working to manufacturers specifications. I took the phone apart, fixed the connectors (which were fairly flattened) and hey presto my signal is back where is used to be and Wifi is now usable again. So the apparently HTC spec testing process means Wifi will pass their tests even if the aerial is disconnected because the contacts aren't touching it and as a result Wifi is unusable in the real world - now that is scary.

HTC have really messed up and are probably tied down in terms of options as they can't (or don't want to) support a mass fix of One X covers (which contain the aerial) or worst case aerial connectors (which are on the motherboard). Saying 'don't press on the back' isn't a fix, the phone has to be designed to put up with the normal use of being in a pocket which is what gave rise to my problem.

Off topic, I also reported the GPS fault (wandering around by 100's of feet when I am standing still or stationary in my car), again this was apparently within spec!
[HTC One X] boe323:
just waiting for dpd to exchange my phone again, we got some really weird rumbling in the sky, its contstant, been like it for about 6minutes.Wow, car alarms are going off.
[HTC One X] atrako1973:
Statistics are always open to interpretation, see 99% of hox users dont come to xda,don't know xda exist, and if they have the WiFi issue ,they would dismiss it cause you still can connect to net, if the number of hox with the hardware issue was lower than 1000 or 10000 HTC would not have acknowledged it and imply that a fix is being applied, my point is to dismiss this thread as ,oh it's only a couple of people making big noise is we'll under statement,I think a batch of hox be it 100000 or 10000000 has a wifi issue for HTC to come out and put out a statement
[HTC One X] boe323:
Its only thunder but never heard it like this before in england, its literally constant rumbling,no gaps.
[HTC One X] liberator72:
Pretty much what I said in an earlier post. It's the design and manufacturing process that is at fault and this gives rise to the potential that all HOX's COULD develop the problem. Nobody has said they will, but for the most part your day to day average Joe will never notice if it does or doesn't and that is how it is. Like I said in my post previous to this one, posting useless math equations and spreadsheet documents based on fantasy figures plucked from a forum are useless in the real world.

Oliver created this thread to help bring this to the attention of HTC and it did just that. It has developed into a thread where users are now voicing their experiences with the repair service being carried out which quite blatantly isn't working. Hopefully because of this HTC can pull its finger out and ensure that handsets sent in for repair now do get fixed and properly, or preferably, make it known to suppliers that the device is faulty and should be exchanged on the spot should someone bring one in.

I'm still waiting for CPW to call back about mine and if it is not dealt with by the weekend I will be handing mine back with a letter cancelling my contract
[HTC One X] chli:
Come on ! The pictures of the internals of the HTC One X I saw are clear ! Those contacts are crap. If you manage to bend the case just above the contacts (by trying to reproduce the problem with your fingers or e.g. because you keep your phone in your pocket with your wallet) you will crush the contacts and they will not come back in position. It's easy to understand and easy to see on the pictures.

If you give me ANY HTC One X I'll break the wifi/bluetooth connection for you !

So as long as I have not seen a picture of the fix by HTC I will not trust the brand anymore and that will be my last HTC phone.

As for why people are not reporting the problem it's because they are not into technology at all. They just want to go to Facebook and Instagram, they don't even know if they are accessing their favorite website over 802.11a/b/g/n or over GPRS/EDGE/UMTS/HSPA/LTE. It doesn't matter to them.

Also to be clear it's not like something doesn't work AT ALL anymore. It works but with degraded performance. (20dB signal loss is a big performance hit tho) but people might just not bother.
[HTC One X] Henkjoost:
finally

called with the shop who sold me this device.

they are stuborn and won't listen. no new device.

called HTC just a minute ago, told me Dynafix, the company repairing my device, had allready a hardwarefix for the problem.

so, het said, my device would be rapaired properly.

if it's not, I start over again I guess.

Will see in a few days
[HTC One X] boe323:
I think ive hit the jackpot,phone number 5 things are looking good at the moment, i have one signal bar less on 3g but not updated yet, might give me that bar after update, im going to do a little testing, see how hot it gets, see if wifi screws up after being hot, check my screen also when its hot, my last one felt like it was burning your fingers, so this one should be cooler than that, anyway ill get back to you. Its like night time where i am, and im not lying, its really crazy weird weather.

---------- Post added at 10:47 AM ---------- Previous post was at 10:46 AM ----------

As someone dropped a bomb lol, or a comet hit us.(just kidding)

---------- Post added at 10:50 AM ---------- Previous post was at 10:47 AM ----------

Holy sh--, im turning my pc off.
[HTC One X] nelsonw:
It's the same principle i posted a few pages back. It works!!
[HTC One X] Vulcan_TBB:
Upps. Haven't found that. Can you point me to your post?
[HTC One X] StomUK:
Got fed up of not being able to be in the same room as my router finally last night so took the plunge and stripped my X down.

Taking it to bits initially was a challenge, don't know what kind of sticky pads they use when they seal the thing up but it wasn't much fun getting the back off the thing!

Soldered a wire as shown on the various pictures/videos here, closed the case and restarted the phone. Unfortunately I had no change in signal. Turns out the wire I was using to do the connection wasn't of good enough quality (took me 2 hours of faffing about and resoldering to come to that conclusion!). Got another bit of wire, tried that and the signal is now pretty much rock solid through the house (certainly matches my old desire which is good enough for me).

Also, stripping and rebuilding it god knows how many times has got rid of the two small yellow marks I had on the screen! yay!

So basically make sure you have some wire thats of decent quality or you might just end up going round in circles for hours...

(Still doesn't change the fact that this will be the last HTC device I buy unless something miraculous changes with their QC on their next generation after this..)
[HTC One X] nelsonw:
It's 2 pages back. But yours its more "modern". I'm using it. Thanks!

But with this principle, HTC or some case maker can do a lot case that pressures that point....
[HTC One X] boe323:
Well im hoping that the storm as done something to our network tower, my 3g as died cant get no matter what i try, before, i could get at least 3/4bars on 3g, i let the phone get hot to do some testing, my 3g signal just vanished, wifi still works, but its not the point.
[HTC One X] azazin:
HTC recieved my device on Tuesday! They called today to let me know that the "repair" is taking longer than expected! :@ I need this device before I go on holiday next week Thursday, what can I do guys?

This is the second time I have sent HTC my handset for repair because the first time they returned it with the issue still intact.
[HTC One X] gunswordx:
i am in another situation, my wifi connects properly here are the steps i take to be clear what the problem is

1. switch on my wifi

2. many ssids are shown with my router signal full out of them

3. as soon as i connect to my signal all the wifi signals drop to 1!!!!

4. they remain the same no matter where i go or how much i am near to the router

5. forget the ssid and they again show full signal but if i reconnect again drops back to 1 !!!!

i have tested the other things to find out if its a hardware fault and i am glad to find that its not. in wifi analyzer if i cover the top area around the camera or press the right region the signal drops. as soon as i remove it, signal strength is full

anyone else experience this????

i have no such probs in asop roms just in sense based roms
[HTC One X] Fuseless:
what about these contact info (info taken from HTC customer service contact us section):

PR Contact

The Americas - HTC Media Relations

+1 425 638 7000

htcpr@wagged.com

Asia - HTC PR

Asia_pr@htc.com

EMEA - Nelson Bostock

+44 (0) 20 7229 4400

htc@nelsonbostock.com

Did anyone try to contact these people?
[HTC One X] knoxploration:
Wall of text based on unsupportable numbers that by your own admission you didn't even bother to confirm yourself, yet you expect us to take at face value, snipped.

From your recent posts, it appears you have an agenda. That makes your numbers--which nobody has time to validate--extremely suspect. In the absence of real evidence, there's every chance you simply made them up to support your case.
[HTC One X] BarryH_GEG:
Let's be honest, this thread is a communal hate-fest. There's no question in anyone's mind (including mine) that there's a problem. As you said, HTC's confirmed it. The value to some of making the problem larger than it is to extract a pound of flesh from HTC and has nothing to do with getting their phone fixed. This thread is totally driven by subjectivity and emotion. I introduced some rationale and logic. You're welcome to do the same. The sole purpose of doing that wasn't to convince those that have made up their minds the majority of phones are affected to think differently, just to give prospective purchasers something else to consider. And I didn't expect it to be well received.

---------- Post added at 09:46 AM ---------- Previous post was at 09:42 AM ----------

Mine's simple, provide something other than emotion and rhetoric as people grapple with how their phones may be affected by a specifc problem. What's yours?

Their suspect only because they don't make the point you and a handful of others want them to. Had they shown the majority of phones were affected you'd have been all over them without question.
[HTC One X] bigoliver:
:D I bring to this thread some good news finally. :D

I managed to find a phone number for the Chief Executives Office on-line and yesterday whilst speaking with a customer service rep I found out the name of the person dealing with my case.

So I called him up, firstly I would like to point out that the phone number I gave with my email to the CEO's office was incorrect and slowed down communications (I was not aware of this error on my behalf). Though the executives office did have my email and Customer Services did have my correct telephone number.

The person dealing with my case was very helpful, he had read my OP and was grateful that the fault is now recognised and they have spoken with HTC about the issue and are working with them to ensure the repair centres are aware of this issue and now have a fix so hopefully others with this problem can get this issue resolved quickly.

I have updated my horror story here, it doesn't sound too bad any more. I will continue to be very active in helping our members with this WiFi issue but it is obviously less personal now. I can no longer fault HTC or Three, I just hope others are as fortunate.
[HTC One X] knoxploration:
You have a rather inflated opinion of yourself. Many of us recognize you for what you are; a troll. I'm placing you on ignore and won't be reading your posts on any topic in future.
[HTC One X] bigoliver:
Please lets not argue over how many handsets are affected, we do not know, HTC probably does not know. Some people will find it hard to have faith in the One X after reading about this WiFi issue and others will will dismiss it as only affecting a few unlucky ones. Let the people and potential buyers reading this thread decide how wide spread they think it is and let us all get back on track with supporting our members who suffer from this issue regardless of how many they are.
[HTC One X] Zulake:
Well, I got my phone back!!

The letter which came attached with the phone said there was a broken screen. I wonder how he misheard 'broken WiFi' for 'broken screen', but okay.

So far WiFi reception looks astonishing good! I've captured over 15 networks in my neighbourhood which I have never seen before, so I can rest assure it's working perfectly! Let's hope it stays this way!

//My IMEI number is also different from before, so they must have placed in a new motherboard.
[HTC One X] bigoliver:
Great news, I believe there is an official hardware fix in place now so hopefully your phone will stay this way and others will get the same service. The One X has amazing WiFi capabilities when working correctly. The One X is a great phone you must be so please to get it back working
[HTC One X] Zulake:
Hell yeah I am pleased right now!

It's a triple-win day for me today!

First I've finished my final exam which means I am now free from school and my holiday has begun!

Secondly, 2 hardware upgrades for my computer have been ordered which I wanted for quite a while already.

Thirdly, I got my phone back in a proper state!

//Oh, by the way: The screen ripple effect is gone aswell!
[HTC One X] tomqman:
mines been at the repair centre for a few days hoping it comes back soon, missing the little bugger. sent it in for a new screen(dead pixel, yellow blobs), overheating battery, and wifi fault
[HTC One X] boe323:
so finally, i think i have a good phone, apart from the 3g is a little weaker, but im going to cure that by getting a 3g booster for the house, this will stop me from messing and and opening the phone, wifi is working but its weird, if i sit the phone on top of the router the wifi shoots up to -23,after a few secs it will drop to around -45, and go back up again, this happened on a few others so it must be power management trying to save on battery, if i move away i get -30/-40 but no drops as long as im more than 3 meters away from router.

---------- Post added at 08:17 PM ---------- Previous post was at 08:13 PM ----------

As anyone actually got lower than -20db with there phones? i dont think its possible is it?.