yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
They say a picture is worth a 1000 words, I have just checked my3 for a repair status update :(

I so wish I went directly to HTC, others have received their phones back ages ago and I am still waiting for them to do a repair that our members have achieved in 15 mins :(
[HTC One X] man1acc:
I think its some Problem with the N/B/G Channels or (I really dont think so, but I want to think every possibility) some interfering Signals witch have some unfluence.
[HTC One X] bigoliver:
I think the One X probably has a few WiFi issues, kindly keep this thread for the loose connection problem please.

Big Thanks
[HTC One X] c-bone:
Then you could have taken it back to phones4U then if you had wanted to? I am getting mine repaired through Vodafone. I sent it away on Tuesday last week and it is on the return journey so I hope to have it back by tomorrow. Are you sure they just send it on to HTC? I thought Vodafone would have a repair centre they would use for this kind of thing.

I would be in a three store raising hell about the length of time there. That is an unreasonable amount of time to be without your phone. I think its a violation of your statutory rights. Will definitely never buy a mobile with three.
[HTC One X] ASavva:
May I ask why we should stay away from silicone cases?

Sent from my HOX using my fingers
[HTC One X] GVeen:
I guess to prevent it from overheating.
[HTC One X] Htc_One_X:
Because my phone was ore than one month old, Phone4u Only have a 30 day return . . . . . . Htc have been MORE Than exemplary in there approach so far.
[HTC One X] c-bone:
I don't doubt that they have. I was just curious that's all.
[HTC One X] xchasa:
My first phone went straight into a tight fitting silicone case at the shop = faulty WiFi I think. Perfect device otherwise. I never dropped it or had it in pants pockets. Never played a game and it never got hot not that I would have noticed with the thick rubber case. New one in leather flip case and it's never overheated. My theory with my silicone case was that it had to be stretched to fit so if the phone did get hot, the case insulated it and would slowly mould itself to the case which would be like cupping the phone with pressure while hot and cooling in the new shape if that makes sense.
[HTC One X] ASavva:
Fair enough. I was thinking that's why you said it. I've had mine in a silicone case since day 1 too, but I think it's more my pocket that may have contributed to the WiFi issue. If this does eventually get fixed for us all, I think I'll be going down the road of a pouch just to ensure no flexing even while fitting the case.

Maybe we should all go down the "Man-bag" road ;)

Sent from my HOX using my fingers
[HTC One X] man1acc:
Should I open a new thread for especially my problem?
[HTC One X] bigoliver:
They are a few threads currently running, that discuss wifi.

I have just done a quick search of this forum and found these...

Poor Wifi - 1.29.401.11

wifi goes sleep even setting policy to "Always On"

HTC One X WiFi problems solved!

[Q] No internet through WiFi after few minutes, still connected

If none of these are relevant to your problem, then I guess you could start your own thread regarding your specific problem as I did here.

I do hope you fix your issue, just this thread is to help everyone with the loose antenna issue, I don't want different issue to get confused here.

Best of luck,

Oliver
[HTC One X] bigoliver:
The problem with 3 is that they have the worst IMHO customer service in the UK and they are up against some pretty stiff competition. I have rang many times, spoke with the "Manager", emailed three, tweeted them and been into the shop. No one will do anything to help me, though in the shop they did say that if my phone takes too long it might just be replaced. I hope they hurry and replace it and with a different phone without this design flaw, ATM I believe that would have top be a different brand.
[HTC One X] veerm:
I very much doubt you will take other brand. As long as you wanna stay with android, you dont have much choice. I mean, HOX is the best out there. SGSIII dont have any class compared to HOX, IMHO. Also, SGSIII has list of its own problems. So, unless you are going with iphone or Lumia 900, it will be difficult for you to dump HTC. Just my 2 cents. ;)

Cheers.
[HTC One X] Dcrowe:
Tmobile aren't far behind 3. I went in the shop today and all they can do is quote me company policy and that the phone will need to be repaired four times before they will consider swapping the phone for a new one.

No such thing as good customer service from mobile phone networks, once you've signed that contract they have you over a barrell!!
[HTC One X] bigoliver:
HTC One X Stress tests

LOL, been thinking about the advice given to you about NOT gently squeezing your phone as it accelerates the problem.

I wonder what advice Orange would give to these people below, LMAO...

HTC One X left in a tumble dryer for hours..

[YOUTUBE]HFpWk_OaOK0[/YOUTUBE]

HTC One X Smashed by a hammer

[YOUTUBE]Fm1qXSlP5Vs[/YOUTUBE]

HTC One X used as a hammer

[YOUTUBE]m2NYtgWYefQ[/YOUTUBE]

HTC One X Scratched with keys

[YOUTUBE]eYLtcwBL2Po[/YOUTUBE]

HTC dropped a few times

[YOUTUBE]v98m74Cqq4E[/YOUTUBE]

The HTC One X has survived all these tests, but gently squeezing it between the camera and volume rocker will "accelerates the disconnection of the pins inside" :confused:
[HTC One X] Htc_One_X:
It does make me laugh, However using a phone as a hammer?!! :confused:

I used mine for calling and texting whats going on with the world or am just getting old . . .? :D
[HTC One X] nicvw:
HOX support in South Africa

So my 10 day old HOX is already suffering from the wifi fault. My first thought was to contact the local number for HTC (I'm from South Africa). The number connected me to a call centre where I spoke to someone called James who had an accent I cannot identify.

Anyway, to cut a long story short James (the helpdesk dude) had not heard of the wifi bug described in this thread and proceded to tell me I should rather call HTC and speak to them than believe things I read on the internet. He then proceded to waste my time running through his troubleshooting script that involved booting into safe mode and confirming that I was connected to my access point.

Based on my experience it's clear that HTC haven't notified their support centres globally and getting any joy in this matter comes down to where in the world you are and how much noise other local HTC users making regarding this problem.

I have since been in contact with my service provider (MTN), they will send my phone to their technical division (and possibly on to HTC). The shop assistant said I should provide supporting documentation. I have done so and included a link to this thread.

So hopefully I will get a replacement handset painlessly...

I'd like to thank all those responsible for all the valuable information contained in the thread and for championing this cause, without this kind of commitment there would be a lot of people getting screwed over by the various official support channels, GREAT JOB!
[HTC One X] meteora1:
just got my one x few day's ago and i had the wifi prob as wel . just opend the phone and bend the 2 little pins up and work like charm now . wil see if it stay's like this . my gel cases should be comming in this week . loving the phone tho . nice upgrade from my little old hero .
[HTC One X] bigoliver:
Thanks, we do our best to help.

I notice you are a new member, I guess you joined to be a part of this thread. I would like to say thank you for joing us and to all those people out there reading this thread please join us, the louder we are the better for everyone.

Can I ask, how did you hear about this forum? Did you just Google the issue or read about it in an article?

This thread is all based on facts, well at least all my posts are and we have pictures, videos, members and sources quoted to back up all the information we offer. We do not make any money (unlike HTC) we only do this to expose the design flaw and help others in this situation. HTC has more reason to lie or hold back information than we do.

Ok rant over, I really hope you get your situation resolved quickly and please keep us informed with your progress here. Im still waiting for my phone back since the 29th May!

It would help us loads if you request that BBC Watchdog investigates this problem, they have an excellent track record of resolving these kind of issues.

Here is the link...

BBC Watchdog

Quote this thread when you describe the issue.

Cheers,

Oliver
[HTC One X] bigoliver:
I am glad you fixed your phone, but with it being so new why didn't you return it for an exchange or refund? I am just worried that you have voided your warranty by opening it. Maybe you could still return it to the shop as a kind of cooling of period (If you don't tell them what you did)

Anyhow, glad you are loving the phone and big thanks for leaving us feedback.
[HTC One X] mattuk:
Hehe the guy I spoke to in level 2 was youtubing while we was chatting, he was amazed at what he was seeing! Im guessing whatever they have tested was based on research on the web. I just hope they are giving HTC hell about it :)
[HTC One X] bigoliver:
Yes this thread with the links, pictures and videos is very shocking.

Our OP now has 9 different people with the fault that have uploaded videos to YouTube demonstrating it. (1 video has 16,000 hits)

13 guides how to self fix the One X provided by 13 different people who have decided the best option was to self fix. (3 with pictures)

A video guide showing how to take apart and fix the One X yourself

A headline feature on xdaTV

Clear explanation, pictures and write up about the likely design flaw that causes the issue in the first place.

The thread has received 83,000 views and 1,000 replies in little over 2 weeks, these stats are shocking alone

All the evidence is here, you can't argue with it. I am sure a lot more people will be shocked reading this thread, especially as continues to grow.

*HTC, this thread will not just go away. Please do something to help us so we can stop stressing and start enjoying our phones.
[HTC One X] craigymuk:
Hi there i have a white one x had it for about 2 months and mine has the wifi lost what is the best to do at the min thanks
[HTC One X] ToddeSwe:
I'm sorry to say but I think because of the above is the reason why you have not received your device from repair yet.

They will make you pay for this thread by holding your device as long as possible and if they can think of an excuse not to fix your problem they sure are going to use it.

I'm so fed up when at my 5th device and still having poor WiFi and gps issues.

I'll keep my fingers crossed for you to get back your device soon.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] bigoliver:
Thanks for your feedback mate.

Until HTC make a statement no one really knows, Some are returning them for refund if possible, other exchange if possible, some send for repair via the shop they bought the phone from, some get it repair via HTC, some are waiting for a statement from HTC and others fixing it themselves.

All the important info is already in the Original Post plus there is loads of infomation throughout this thread (If you have a spare few days lol)

All I can suggest is you read through the OP, speak with HTC, speak with the shop you bought your phone from and decide what you think is the best thing to do.

What ever you decide to do, please keep us all informed of the outcome.

Good luck,

Oliver
[HTC One X] potblack2win:
Couldnt the problem simply be resolved with replacing the back cover.

Ones with gold contacts that actually touch each other properly.

If so they it could be a simple fix for them and for the mobile carriers
[HTC One X] bigoliver:
I see your point and you could be right.

Personally, I think HTC should thank me for bringing this issue to their attention, for showing them a likely cause of the problem and giving them guides how to fix the problem. No thanks yet though ;)

They shouldn't try to get me rattled any more than I already am, I have experience and contacts at exposing injustice to the media.

Below are some pictures of me protesting with a good friend of mine Matt O'Connor (Founder of Father-4-Justice) quite fitting on Father's Day don't you think? :)

I am sure we won't need to dig out our Spider-Man & Bat-Man costumes just yet though lol, I still hope HTC will quickly work to resolve this, fingers crossed.
[HTC One X] bigoliver:
Yes this does seem like a simple fix, but this would be an admittance that the design flaw is causing the problem and everyone who has paid a lot of money for their devices would want their phones repairing/replacing. HTC would need to do a large scale recall to fix all the devices, something they will be thinking about I'm sure.
[HTC One X] Keppe:
Have the issue with very poor WiFi reception, It seems to get worse and worse by time as well.

A week or so ago I noticed that the WiFi signal strength wasn't as good as it used to be and today I could barely watch a YouTube clip without pressing at the antenna (5-7m from router, 1 thin wall, rest free air) which is quite depressing since my unit has no other issues..

Serial: HT24 BW

Am quite honestly considering fixing it myself as I am not interested in sending it to the swedish repair company as they have quite the bad reputation plus not having a phone for 2-? weeks won't really work.

Am going to e-mail my phone company (bought from them) and see what they say first though.
[HTC One X] bigoliver:
Hi, thanks for joining us.

We shouldn't need to fix the problem our selves and if anything goes wrong HTC won't help you. Try to get an exchange at the shop you bought the phone (Didn't work for me) if that don't work call HTC and ask them what they can do for you. Then decide if you want to fix it yourself or wait for repair.

Whatever you do please let us know here.

Best luck,

Oliver
[HTC One X] liberator72:
I noticed a week or so ago that my WiFI signal was getting poorer. At the time I put it down to the shocking weather we were getting maybe causing interference as my router sits in the living room window. I've been pretty carefull with my phone in the 6 weeks I've had it so didn't think I'd damaged it at all. Over the past week the signal has got worse each day (as the weather got better) and now even in the same room I sometimes struggle to get a decent signal! I have written to HTC this evening explaining the problem in detail , pointing them in the direction of the many videos and forum posts regarding the issue with the hope they offer me a repair/replacement. I'm completley stock/unrooted so I see no reason for them not to.

I also pointed out that I have had dealings with them before when they repaired my old Desire for an overheating issue I sent it in for, but broke the SD reader in the process and when I sent that back they returned it after doing nothing but scratching the screen and damaging the back cover leaving the phone pretty much useless. I then sent my Sensation XE in for dust under the screen and got back a normal Sensation with a cracked screen because they "lost" my XE! When I returned that I got a brand new Sensation XE but it took 4 weeks to get delivered. There response to that was recieving a brand new handset was compensation enough, despite the one I sent in only being 4 weeks old anyway, and I had to pay a month of my contract with no use of it!!

I will update tomorrow once I recieve a response from them, but judging by some of the comments here I don't hold out too much hope!
[HTC One X] bigoliver:
Lets hope 3rd time lucky, I don't think this will turn out any better than your previous experiences though.

Try to keep optimistic and keep us updated.
[HTC One X] Keppe:
I have mailed HTC now asking what their view on it is and if they will compensate us affected by the issue with a free fix. Also linked them this thread, maybe it will help.

Looking forward to their reply.

I agree that the customer should not have to repair a device for a manufactured problem but in some cases we can't spare 2-6+ weeks without a phone and then maybe getting it back unfixed resulting in even longer wait time. If I am standing between the choice of sending it to a 3rd part company to fix it and fix it myself I prefer the latter choice since then I know its properly done and it takes 15 minutes and not up to several months.

Either way, I expect nothing less but HTC giving us compensation as this is quite a severe issue. Death grip is one thing, No wifi antenna is a whole other piece of cake.

/Kevin
[HTC One X] bigoliver:
I have messaged HTC too and we are not the only ones. I expect them to have a busy morning tomorrow.

Sent from my HTC Desire
[HTC One X] Sebianoti:
Since this issue occurs after the phone overheats avoid playing games like Max Payne, Kinectimals, Riptide GP, GTA 3, out of these 3 Max Payne overheated my phone so much then screen where the wi-fi antenna is was extremely hot
[HTC One X] liberator72:
Don't we all have a Tegra 3 HOX so that we can use it for Tegra 3 games etc. Not everyone will have it for that purpose, but it's what it's "apparently" designed for! It's plain to see after reading this thread that it's clearly a design fault and something they need to rectify not just for those of us it has affected, for any future HOX users and most importantly for their own future as a reputable manufacturer of quality devices.
[HTC One X] Dcrowe:
I wouldn't be so sure about overheating being the root cause of this. I think the slightest movement in the casing can cause the issue.

---------- Post added at 10:18 PM ---------- Previous post was at 10:11 PM ----------

And whilst I think of it, although im still new to xda and this issue still has a long way to to being resolved, its been quite apparent that bigoliver has been an absolute hero here! The time he must have spent replying to these posts and updating the thread is worthy of all of our thanks!!!

Maybe we could arrange for a gold plated HOX (HT25 of course...) to be sent to him for his efforts!!
[HTC One X] liberator72:
Overheating can't be the root cause of it, because despite my last post, I've never played a Tegra 3 game on my HOX. I said what I said in my last post because the Tegra 3 HOX should easliy be capable of running Tegra 3 games so nobody should steer clear of playing them for fear of this fault developing. I've not had any overheating problems (that I'm aware of) and after just 6 weeks of owning it I can barely get a WiFi signal in the same room as my BT HomeHub 3 router yet an old Desire that barely works can get a signal from the other side of the house. Clearly a design fault/manufaturing defect and I agree with you, probably caused by slight movement in the casing
[HTC One X] colinou:
Next OTA ( MAJOR update ) is going to be here at the end of the month or sooner. (rom 2.05.401.3, Android 4.0.4)

It fixes most of overheat problems.

Hope it will do the same for wifi problem !

Wait & See !
[HTC One X] Dcrowe:
I had my phone back for three days and had only used it for SMS, the Wifi packed up after being bundled by mates during the England Sweden game!

Dammit I need a phone that can deal with these situations!
[HTC One X] stuart0001:
That'll be an impressive bit of software if it can open the phone up and physically repair the contacts.
[HTC One X] Dcrowe:
Ah you got there first! Stupid 'new users, five minute rule', it's stifling my humour!!
[HTC One X] colinou:
That's why there is a possibity of improvement. I wrote possibility.
[HTC One X] ASavva:
Has anybody here made a complaint to HTC Australia? I know that the UK division must have received a thousand. I've contacted HTC Australia regarding my unit, wondering if others have too?

If not, we need to get a move on it!

Sent from my HOX using my fingers
[HTC One X] Chad_Petree:
I wonder what is HTC gonna do, release new one x with better manufacturing or maybe a one x plus? One y?
[HTC One X] Sebianoti:
Fair enough, my bad, overheating doesn't create the problem. The sending my one X to HTC anyway this week, I'm one of the few who's devices are getting sent to Taiwan for further testing
[HTC One X] klonkers:
I have the same problem on a SH25 model. Also I'm from Ireland and I cant find the right RUU for my phone. I have backup of the stock using CWM but it just goes into a boot loop whenever I restore to it. Any ideas?
[HTC One X] Henkjoost:
Did not solve the problem (on latest arhd) still bad

Sent from my HOX using my keyboard.
[HTC One X] Mainz2kc:
One X

Mine is just coming up to a month old and it has the same problem sn: SH24LW, I just emailed HTC.
[HTC One X] bigoliver:
Thanks for your feedback, your one of only a few **25 owners on here with the fault. I expect a lot more though, this problem takes time to appear.

About the RUU, your question will get a better response on another thread.

Please keep us informed mate

Sent from my HTC Desire
[HTC One X] bigoliver:
Despite our first thoughts we now doubt over heating is the cause, the cause of the problem is still not known for for sure, but we suspect movement in the case.

We all eagerly await their plan of action. I can't see this ending well for HTC :(

Please everyone complain to HTC they need to know how widespread the problem is. Please contact the media and BBC Watchdog too.

Thanks :o I have invested a lot of time into this thread, too much if you ask my wife lol. This thread would be nothing without our members, so thanks to all who have contributed. All I ask from anyone who this thread has helped is to hit the thanks button, rate the thread leave us a comment and kindly send HTC, the media and Watchdog a message ;)

Sent from my HTC Desire
[HTC One X] Amit_V:
Time to get involved

Hi Everyone...

I've been following the thread since around page 15 and feel like most of you actually have my phone in your hands! It's definitely an issue that doesn't seem to be isolated anymore. As this thread begins to spread, it shocking at the number of people having the same symptoms or actually realising that this maybe isn't how the phone is supposed to be.

I have the HT23RW and when I got the phone, it was the first of many problems I noticed. After going to every possible place the internet, I felt that maybe it was an issue that would later be resolved by a software update... o2 had some serious issues getting the "branded" update to their customers but after an extra 2-3 weeks of waiting, I had the update... No Luck!

Before finding the thread, a hardware fault never really crossed my mind but after seeing the posts about the pressure point between the camera and volume rocker... BINGO! it works.

I feel like most of the people here are stuck between a rock and a hard place as the there isn't a solution to the problem unless you do a manual fix and solder a thin wire. My problem there is voiding my warranty and insurance.

I don't want to send my phone in for "repairs" and it coming back and the issues reoccurring.

o2-UK don't seem to acknowledge the issue as of yet. They make you run through wireless diagnostics and say that they will repair it if its under warranty but if the wireless is working and is just low, this wouldn't be justification for a repair.

I will probably have to hang on to the phone and stick with it until I hear something official from HTC (Hopefully a recall of a certain set of Serial Numbers???? Fingers crossed) I can't afford to be without a phone while they take my phone away and some clumsy idiot attempts to "repair" it.

:mad::mad::mad:
[HTC One X] chli:
Hi,

Just to let you know that I also have the same problem.

I will be contacting HTC tonight.

I'm afraid HTC is way to quiet on this issue...
[HTC One X] xchasa:
Unfortunately I feel the same way mate...

And if people are going the exchange or repair route maybe don't mention this thread. HTC may feel people are jumping on the xda bandwagon whereas independent reports will make them realise it's actually a widespread problem, and you are not just being paranoid after reading a forum thread.
[HTC One X] dingdonghei:
This has now also happened to me. I will send mine in, and email HTC. Has anyone contacted Engadget, Androidpolice, Android Central etc?