yashsingh1/xdaforums huggingface dataset:
[HTC One X] dave@dkvinyls:
Hi Bigoliver, that's fine by me, thanks for the publicity. I asked the escalation team member (Jason) if he had spoken to the rep (Arron) who was supposed to deal with my case and he said he had. For the little good it will do I've also emailed the CEO direct to tell him of my plight, I've also relayed the story to Watchdog tonight linking this thread.

I just can't understand why its taken HTC 14 days to tell me to send the phone back, if they had done this on day one I would have had the phone back by now. Whether it would have been repaired or not is another matter!
[HTC One X] bigoliver:
Looks like htc isn't the only company with antenna disconnection problems...

http://www.xda-developers.com/android/hardware-gps-fix-for-the-galaxy-s-i9000-and-i9001/

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[HTC One X] PhilipL:
Hi

I'm sure HTC contract the repairs out, probably why the packaging gets lost along with the phone sometimes, so people are getting variable quality of repairs and differing experiences. To get a phone back in a worse state just shows the level of competency of the repairers they use, it would be naive to think that HTC don't know what is going on.

I expect they have meetings upon meetings where staff who do care about the customer experience and can see what is happening to the companies reputation tell management they need more budget for warranty repairs and management on a bonus scheme that pays on keeping costs down say no. It's a scenario played out in many companies before they ultimately fail, companies run by bean counters seldom succeed, they just hang on a bit longer than they otherwise might have done.

For this flagship phone to have this design fault is bad enough, but this fault gives HTC an opportunity to excel, an opportunity that they otherwise would not have had, i.e. from this fault they get extra publicity and positive news on how well HTC is dealing with the problem, leaving customers with more faith in HTC and their products than they would have had otherwise, and HTC make good a bad situation. Unfortunately HTC are failing, and making matters worse by the incompetence of their warranty repairs.

I'm quite happy with the HTC One X at the moment, but feel I have to treat it extra kindly to avoid compression that might ulitmately see me having to undergo the hit and miss of their warranty. My next phone will not be an HTC.

Regards

Phil
[HTC One X] ste1164:
The SGS GPS issues have been going on since the device was released. I dont think they ever acknowledged it. Samsung dont ever seem to if one of their flagship phones has an issue they let it continue.
[HTC One X] :
http://www.brighthand.com/default.a...ung+Vibrant+ATT+Mobile+GPS+Problem+Bug+Issues
[HTC One X] ste1164:
I was wrong then :) I used to have the international one and I dont remember them saying anything about that one. Did they do anything about it in the end or just say its under review?
[HTC One X] YorubaDey:
Have they started rolling out the revised version yet?

I'm sitting on a ticking bomb. I would hate to see my phone fail during my vacation in 2 weeks.
[HTC One X] :
They released an update which fixed it for a lot of people (myself included) however there were many people still complaining. They never admitted to it being a hardware problem though. Sneaky buggers :p.
[HTC One X] Willyay:
That's what I would like to know. Surely some '27' serial numbers should be showing up by now. I think I'll wait until mid to late August to buy an HTC One X.
[HTC One X] Baz8755:
I just bought a HT24 from Phones4U online, which I have now returned due to stuck pixel.

So I guess were a little way off getting HT27's :(
[HTC One X] libiao0928:
I dont have this problem. but for sure, htc should improve its product quality.
[HTC One X] Rusty!:
You probably will further down the line, annoyingly.

Good that you're problem free for now though.
[HTC One X] IrishMyth:
I really hope it gets fixed and soon, I couldn't try to open it either like the post above, fingers crossed as the one x is a brilliant bit of kit.

best regards
[HTC One X] amfslash:
Cheapo fix works!!

I have been on my HOX for about 3 weeks now and just realised yesterday that I have the Grip of Life problem with wifi. All this while I thought it was the preview JB ROMS that is causing it.

This morning I tried the cheapo fix of paper cards in the right place under my case and VOILA!! Excellent reception at home and work. Dont think I would bother to get a replacement/repair from HTC, I can live with this superb piece of kit.
[HTC One X] lawrence750:
it gets worse over time
[HTC One X] gloscherrybomb:
Here is the mail I sent to HTC today. I've had enough of this and am happy to share it.
[HTC One X] :
Wow, I called HTC on Monday, they sent a ups courier to pick up my device on Tuesday, they received it on Wednesday (according to their website), now it says repair complete(again on the website). The people I spoke to on the phone were polite and acknowledged my problem, after all of the horror stories I've been hearing I'm surprised it has been going so smoothly. We'll see how the rest goes.
[HTC One X] Rusty!:
Lucky git, mine was picked up on Tuesday/received at Regenersis on Wednesday as well, and it's still sat on 'Device Received'
[HTC One X] gloscherrybomb:
Don't get me wrong, some of the people I have spoken to have been lovely and keen to help me. Others have been downright rude. Some have not even logged the call or conversation.
[HTC One X] wman2:
An update to my case (on holiday so is difficult to get internet access):

A woman from HTC rang me up on Monday and said the case had been reviewed by senior management after she had said she'd try to get it done under warranty. She said that the final decision had been made and they weren't going to do the repair under warranty after all! I quoted the normal bits from the terms and conditions but she said that it says the unlocked bootloader may void the warranty subject to HTC's discretion, which is not how I read it at all. She said that was the final decision and there was nothing I could do except pay to have the phone repaired or sent back.

I've had enough of this dreadful company and cringe when I hear anyone say "HTC". I'm thinking of writing in to Guardian Money soon, unless you have any other suggestions?

I will update my original post soon.
[HTC One X] stuart0001:
That's bloody dreadful. Have you asked for a detailed explanation as to how they came to their decision?

That aside, I would put the full details of your case on their facebook page for all to see.

Also, did you pay Play.com by credit card? If so you may be able to make a chargeback claim against play.com through the CC company as they are equally as liable as the retailer according to UK law.
[HTC One X] Audioboxer:
HTC seem to be using the bootloader as an easy escape now. Someone in the legal fields really needs to drill down on this let out clause for them and see if it's actually legal standing against hardware defects.

We really need S-OFF, or at least a way to unlock the bootloader/relock it not through HTCDev. So much for HTC at Barcelona going on about how they support XDA/Developers.
[HTC One X] stuart0001:
Just found this which may help:

http://www.cab.org.je/index.php?option=com_content&task=view&id=725&Itemid=59

The trouble with Play.com are that they are bound by Jersey law, not UK. However, Jersey have in the last couple of years their own sales of goods act which appears to be identical to the UK.

Therefore I would strongly urge you to contact the Jersey CAB for further advice as Play.com must legally fix this as it's not over 6 months and they won't be able to prove the fault isn't a manufacturing defect
[HTC One X] bigoliver:
Thanks for sharing.

That is truly shocking customer care, you are right htc should honour the warranty (note to others readers, I believe it is better to return phones with relocked bootloaders to the seller as you get more protection through the SofG Act.) HTC have admitted the fault, it has nothing to do with software, I really believe htc are just trying to pull a fast one. Morally htc should do the right thing and fix all the faulty phones they produced.

We now have a growing number of members on here in the same situation, if we all work and stick together maybe we can put pressure on htc will to honour the warranty for everyone. I suggest contacting the media and BBC watchdog with your stories, leaving your stories on the htc Facebook Page and, as a last resort maybe we gain enough members to get a group together at the htc head quarters in the UK and protest, that would gain more media attention and hopefully htc will finally agree to repair or replace your phones without looking to blame it on your bootloaders.

I feel sorry for everyone who is in this situation, I thought it would happen to me as my bootloader was unlocked but fortunately I got my case resolved in the end.

Sent from my phone using a forum app
[HTC One X] amfslash:
Does it? Will see how it turns out.. will update here if things change..
[HTC One X] bigoliver:
Our members who have tried the paper fix, later noted that it made the problem even worse over time.

The paper squashes the pins even further down ultimately putting you right back to square one. I guess you could keep adding more paper but in the end it'll need a permanent fix.

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[HTC One X] PurpleRob:
26/07 what is the matter with these imberciles, they are morons see there latest response and mine

In section three it says that the repair or replacement may involve the use of functionally equivalent reconditioned unit. I apologise that you feel that this is not good enough, but if UPS cannot find your device we will replace it.

It is no longer a repair the device has been lost so therefore the warranty does not come into it! I want a straight answer as I am getting nowhere. Is HTC going to replace my brand new LOST DEVICE with a brand new replacement device? If the answer is still no, this is not good enough and I want as I have asked several times now, for this to be escalated to a higher level, I am not going to accept anything other than this.
[HTC One X] Baz8755:
S

So when exactly is it going to be safe to buy a One X?

Or do we think HTC will just launch a new model and draw a line under the issues experienced with this model?

Baz
[HTC One X] bigoliver:
Your added to the OP mate, please edit your original post with your updates and keep us all informed when you do.

Best of luck with your case,

Oliver
[HTC One X] wman2:
Cheers. But I did find this rather worrying sentence in HTCDev's Terms of Use (http://htcdev.com/terms):

The United Nations Convention on the International Sale of Goods is expressly excluded from application to these Terms.

Does this mean the SoG act doesn't cover any phones which have been affected by this or any problem, or that the act doesn't cover the unlocking process itself... It seems a little vague as the official Terms and Conditions for the process although we've found out that HTC doesn't stick to them most of the time anyway so I suppose it doesn't make much difference.
[HTC One X] stuart0001:
It's irrelevant as far as UK law goes.

From this point in you need forget trying to deal with HTC, get your phone back and pursue Play.com for a resolution. This is because UK/Jersey law states your contract of sale is with the retailer and not the manufacturer. You'll get no legal weight here against HTC but you will against Play.com as the phone was bought less than 6 months ago which means the retailer must repair or replace unless they can prove you caused the fault.

I strongly urge you to contact jersey CAB for advice because I bet they've had complaints about play.com before so will have a good idea on what to do.

In any correspondence to them you don't even have to mention about unlocking the phone because the only terms this violates are HTCs so is irrelevant as you are not making a warranty claim against them but applying the local law against the retailer.

Any manafacturer warranty is simply in addition to your consumer rights.It becoming void does not effect your legal rights to a resolution with the retailer.

PS. Did you buy with a credit card?
[HTC One X] wman2:
Right, so that means I have to pay £25 to have my phone returned from HTC then? And then I contact the CAB... do I tell them that Play.com says they can't replace the phone because it's more than 28 days old? Play.com says only HTC are responsible for the warranty from after 28 days.

And I bought with a debit card, not a credit card.
[HTC One X] bigoliver:
Great advice, thanks

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[HTC One X] bigoliver:
I have read every post in this thread and countless companies are advising their customers to use htc for the repair, this includes major brands and carriers. Sellers will try to fob you off to HTC, don't let them. If a sellers tells you to go to HTC remind them of the sale of goods Act (I had to do this in my local 3uk store). If you want to use your HTC warranty for the repair that's your choice, you don't have to.

I do wonder if the seller would be responsible to pay all htc's costs if you report your phone faulty and the seller tells you to go through HTC? Do you have email or evidence the seller told you to send your phone directly to htc? You could try telling the seller that they are responsible for these costs thanks to the Sale of Goods Act, it will be interesting to see how the seller replies.

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[HTC One X] stuart0001:
Your 1st port of call needs to be the Jersey CAB. Explain the situation, including the fact that play.com instructed you to send it to HTC because they won't sort it themselves after 28 days and that HTC are refusing to repair under warranty. I feel that play.com should reimburse you for the return fee but the CAB should be able to advise further.
[HTC One X] rik-sik:
sent my one x off for the wifi problem heres my story so far !

Sent it off on tuesday afternoon this week

Got the phone back on thursday , they replaced the poly carbonate shell , looks brand new although the wifi hasent been fixed.

secondly the phone has lost its vibrate function. Looks like another trip back to repair next week !

Goddamn lol .

Hope it only takes a day again , the speed was amazing really . I need my poorly one x fixing !
[HTC One X] muid02:
after how many days will the wifi problem appear approximately?
[HTC One X] irharrier:
I was reading an article about HOX wifi issue and it was mentioned SOME

of them are affected so is there any chance that my new HOX(sh24) is not affected?!

for me it took around 2 weeks.

first it was like in my bed I couldn't download a thing so I had to straight my elbow towards router to be able to download then it got worse and worse and I couldn't download a thing in my room I had to come as near as 2 meter to the router.
[HTC One X] stuart0001:
All models prior to the fix being implemented have the potential to develop the fault. So that would be all xx23... to xx25.. serials for certain and possibly xx26... or early xx27... models depending on when the fix was actually implemented.

If and when the fault occurs will vary depending on a number of factors such as individual assembly quality, how you use it (eg tight pockets, dropping or using a case may encourage the fault) etc

The fact is the build design is at fault on all early models but if and when you see symptoms cannot be predicted.
[HTC One X] paddyoreilly:
When is a repair not a repair

I have also been in exactly the same situation as WMAN2.

I bought my HOX through Amazon, after a couple of months it went faulty.

Amazon stated that it was outside their 30 day return period and had to go through dealer.

I sent it off to HTC repair center,they changed the motherboard and back case.

They apparently did not do their "fix"...polycarb pads, as my wi-fi was even worse.

I decided to contact Amazon returns and tell them that they had sold me a faulty product that the manufacturer had admitted to.

This i did, and within 10 minutes, had an RMA to Amazon for a refund, and a collection date for the next day.

Have just checked,it has arrived in their returns center yesterday (26-7-12) so hope to hear from them soon.

It is true that play.com are giving you the run around.

They have sold you a faulty product.

Your case is the same as mine,different dealer.

Will let you know how i get on with refund.
[HTC One X] haltemien:
I have this wifi problem. White, serial: HT23LWxxxxx.

Talked to HTC customer support, in Norway. They said that they are aware of the issue, and recommended me to "Do a factory reset" and if that didnt fix the problem, they would have to take it in and repair it. Gonna send it in on Monday, and try to find my Nexus S meanwhile.
[HTC One X] Rusty!:
Hooray, mine is now showing as fixed on the HTC tracker... sadly I guess they aren't going to spring for Saturday delivery, so it wont be 'til Mon that I can see the difference :(
[HTC One X] Shiv124:
Hi I am thinking of getting the HTC one X, as I personally prefer it over the S3, however all these horror stories with HTC customer service is putting me off. So I am just wondering does the new batches contain the wifi fix? I just dont want a phone which is going to be in repair majority of the time.
[HTC One X] Willyay:
I think the fix would be present in HT27 and SH27. However, no one has reported owning one of these models in this thread yet.
[HTC One X] 1000moths:
3rd One X

Had a call from CPW today saying that my replacement is in the store ready to collect. So i'll be picking it up tomorrow. Interested to see if the serial is a 27+ model or if they've just given me another 23.

The guy said he'd turned it on and tested the wifi, which I explained worked initially on both of the other's I'd had and that it was only after a week or so that the problem started.
[HTC One X] wietse1988:
I Come from the Netherlands, next week the will pick up my phone. The are aware of the issue. The told me the going to replace the wifi antenna. It is all under warranty, so the don't charge anything. I'll keep you posted about the fix time and if the fix worked.
[HTC One X] Shiv124:
Hi, yes please could you keep us updated on weather you get a 27+ serial model!
[HTC One X] Goldenrooster:
"Replace the WIFI antenna".... There certainly doesn't seem to be a lot of consistency in how to cure this fault....
[HTC One X] wman2:
OK I have emailed Play.com asking them to pay for the repair or pay for the return of the phone and replace it themselves in accordance with the Supply of Goods and Services Act 2009 Jersey. Many thanks for your help Stuart, I will update you when I receive a response.
[HTC One X] :
I seem to have gotten very lucky. I received my phone back today and it is working well. They replaced my lcd (I had yellow spots) and they wifi is working perfectly again like the day I bought it.

I was able to track every step using their website including the delivery which gave me detailed information on the whereabouts of my phone and the day it would be returned. All in all the service I received was amazing I just hope the phone holds up this time.

Anyone who is worried about sending their phone to htc (I was I waited 3 months) should consider doing so, it seems they aren't all bad.:good:

P.s. My phone has an unlocked bootloader, I relocked it, ran the 1.29.401.11 ruu and formatted the virtual sd before sending it off.
[HTC One X] bigoliver:
A member who self repaired their phone on this thread damaged a capacitor when fixing the wifi fault it caused his vibrate to stop functioning too, I guess the repair centre made the same mistake. Because they messed up the repair last time and quality control missed 2 faults I would imagine they would just replace your phone for a new one.

Best luck

Sent from my phone using a forum app
[HTC One X] bigoliver:
I think this is just a misunderstanding, I'm sure they'll just reconnect the antenna. Probably as described in the leaked official fix.

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[HTC One X] bigoliver:
This is very interesting case, I wonder if it is a president. I'm sure play.com will refuse to pay the fee as you voided your warranty, but legally I feel you have a strong case if you have evidence that the seller told you to send your phone to htc.

I like many others believe that unlocking your bootloader does not void your warranty, if you have a fault caused my software that you modified then ok fair enough, but as this is a manufactures oversight that has been admitted by htc, it us wrong not to honour the warranty in this situation. None of this should matter in your case anyway, as your seller told you to return to htc I feel the SofG Act should still stand.

Looking forward to how this case plays out.

Oliver

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[HTC One X] PurpleRob:
27/07 I told HTC that I would be contacting my solicitor but I needed a copy of all the conversations as you can only see the last three on the website, this is their reply..

To get a copy of all the contacts you have had with us (Phone/Email/IM Chat) you need to write to our head office and ask for a subject access request. For this there will be a administration fee of £10.

HTC Europe Head Office

Wellington Street

Slough

Berkshire

SL1 1YP
[HTC One X] haltemien:
I'm unsure if its worth it for me to get it repaired. When I'm at work, i lose 2 bars on the wifi, if i just hold the upper body on my phone. At home with full signal strenght, i lose one bar if i hold it loosly.

Is this the problem we are talking bout, or do i only have a mild case og fault wifi?
[HTC One X] paddyoreilly:
When is a repair not a repair

I have also been in exactly the same situation as yourself.

I bought my HOX through Amazon, after a couple of months it went faulty.

Amazon stated that it was outside their 30 day return period and had to go through dealer.

I sent it off to HTC repair center,they changed the motherboard and back case.

They apparently did not do their "fix"...polycarb pads, as my wi-fi was even worse.

I decided to contact Amazon returns and tell them that they had sold me a faulty product that the manufacturer had admitted to.

This i did, and within 10 minutes, had an RMA to Amazon for a refund, and a collection date for the next day.

Have just checked,it has arrived in their returns center yesterday (26-7-12) so hope to hear from them soon.

It is true that play.com are giving you the run around.

They have sold you a faulty product.

Your case is the same as mine,different dealer.

Will let you know how i get on with refund. :confused:
[HTC One X] wman2:
Ah good to know thanks. The problem with mine is that my bootloader was unlocked so HTC wanted to charge £195 to have it repaired. I'm hoping that Play.com will pay for the repair because of the Supply of goods and services act, since they recommended me to have it repaired by HTC and unlocking the bootloader doesn't affect the Supply of goods and services act.

I'll keep you updated as you will me, cheers :)
[HTC One X] smash_07:
My HTC One X has some kind of Wi-Fi problem as well, when I turn off the phone with quick-boot activated, then I turn it on and I have no Wi-Fi singal. I need to turn off and on the Wi-Fi to get signal back. I assume this is the main Wi-Fi issue that i'm getting.
[HTC One X] bigoliver:
It sounds nothing like the wifi issue discussed here, fortunately your issue sounds like a software issue.

As long as you have strong wifi without needing to gently squeeze your phone then you don't have this problem.

I suggest you search for another thread more relevant to your problem.

Best luck

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[HTC One X] bigoliver:
As annoying as it may be this is standard procedure when requesting data. They have to give you all the data they have due to the data protection act, but they can change a fair administration fee.

If you start legal action you can claim this and all cost back, should you win of course. You could also represent yourself to keep costs down.

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