yashsingh1/xdaforums huggingface dataset:
[HTC One X] zellfan8:
On the topic of design flaw, I just found out that what is happening with WiFi connection for HOX today is pretty much what happened with GPS on Samsung Galaxy S 2 years ago. Members of XDA also cracked the SGS open and solder connections. Refer to here and here. Looks like it solved the problem on SGS. But seriously HTC? Step on another guy's poop with your "saving grace" device, really?

Is that indoor? Have you tried outdoor GPS yet? But welcome on board for "GPS sucks" :D There is another thread in this forum for this issue as well. You can try airplane mode to see if it gets better.
[HTC One X] ToddeSwe:
Yes It's indoor. Will try outdoor and turning on airplane-mode. But doesn't this device have a-gps?

Edit: tried outdoor with and without airplane-mode. Still moving around like crazy. They've really messed this phone up good. :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] zellfan8:
Funny thing is that we suspect AGPS is the problem. Airplane mode is much more stable and that is GPS alone, without assistant from cellular network
[HTC One X] forster:
uuuummm.... Guys, I found out something disturbing. As I mentioned few pages before, I had no issues. Now I discovered that when I open Wi-Fi connection beck area of the phone, between camera and volume keys, heats I don't know it that is normal. It seems to me that it is in WIFI antenna area.... is it beginning of the problem? Also it seems to me that battery drains a bit faster when WIFI is on. it is a brand new phone, 2 days old HT24WW.

May be it is mine imagination...
[HTC One X] Crakeling:
I've heard most hox heat up around the camera area, so does mine and no problem yet. My wifi draws 5- 7% in a day if It's on the whole time if that helps.
[HTC One X] twistednl:
Same issue here! Was just using navigation and downloaded a map of 800mb and my leg went hot as it was lying there. Battery drains like a madman:(
[HTC One X] SibSerag:
I have the same Wifi Problem with my HOX in grey bought in Germany (Mediamarkt).

WLAN jumps from weak to full when pressing the back.

SN: HT242W1...
[HTC One X] bigoliver:
Change Log 14-15.06.2012

Change Log

14-15.06.2012

* More guides added

* More media links

* A few edits

YOUR FEEDBACK NEEDED FOR THIS NEXT ONE..

* Added new theory, how the fault develops! (With pics) See here

A quick campaign update;

This thread continues to grow, now hitting 73,000 views and 925 comments, thank you all for your continued contributions.

Media interest has dwindled slightly and HTC have still not yet explained what they are going to do about this issue, so lets get contacting all media sources. Email and/or call newspapers, websites, TV and radio. This issue will only grow uglier if HTC does not address it straight away.
[HTC One X] gamliel:
Me too :(

Hox HT23RW .

Bad wifi and bluethoot and crazy GPS .
[HTC One X] mravant:
It has started to go quiet and I still believe if we all get on to the BBC Watchdog site and report the issue that Watchdog may do something about it as "HTC" are a repeat customers of BBC Watchdog.

I for one am going to do this and I urge you to do this also.

Linky to report:

http://www.bbc.co.uk/watchdog/gotastory/
[HTC One X] Drefsab:
I opened my phone because I was having this issue, it was really easy though like people say be very very careful with the backlit buttons their ribbon cable was stuck to the case so when you open it you have to carefully pry it away without damaging it. I put solder blobs on all the contact points and soldered a wire on the WiFi connector. My signal since had been amazing.
[HTC One X] atrako1973:
are we mad to pay average 600 euro for a phone that actually has hardware failure, and expect to be without a phone for 2 weeks while its being repaired and then it comes back with the same ****y anoying problem? next time we should really be caerful not to jump head first .
[HTC One X] dharam.kapadia:
This is very weird I have been having the same issue and I visited one of HTC service center and I got really stupid answer is that we are not replacing phone and will take upto 20 days for your phone to return from our workshop.

I refused to give my phone as I wanted to research a bit more and send my.phone across for repairing.

Is it software or hardware.. can v expect HTC to solve it thru. OTA.. I hope they do..

Waiting for more input from you guys...

Thanks for the update tho.
[HTC One X] mravant:
It is definitely a harware and design fault, which has been confirmed by members who have opened up the phones and fixed the problem.
[HTC One X] dharam.kapadia:
U can try to toggle the option of WiFi best performance from your advance WiFi option. This might save your battery and use task manager to stop unwanted background running application.

I am.sure your battery and heating problem will be solved.

Let me know if it really helped
[HTC One X] dharam.kapadia:
Opening the phone is not a good option.. maybe I should give em the phone and let then decide as my.phone is under warranty... Thanks for the prompt reply
[HTC One X] bigoliver:
This thread is for people suffering a loose WiFi connection, it is impossible to fix a loose WiFi connection with settings or software update.

However it may be possible to mask the problem with software and/or setting by pumping more power into the wifi/bluetooth chip and using your phone without the antenna. This would seriously affect your battery life, would cause your phone to overheat and would shorten your phones expected life. Your phone would still have a broken antenna.

I must make clear, the only way to fix these phones is by fixing the faulty hardware. It has been proven on here many times that the hardware fix works. For more info on the fault, see this post...

http://xdaforums.com/showpost.php?p=27403521&postcount=838

Hope this helps explain the problem
[HTC One X] veerm:
Hey there, I am also from Mumbai and had the wifi issue (hardware). After several visits to the HTC service center and endless call conversations with HTC customer service (mostly me explaining and shouting afterwards), I was able to obtain DOA. It took a lot of efforts, nasty emails etc to do that. One thing i was sure that i will not give my HOX for repair, because i was certainly sure they will just factory reset and send it back. I was aggravated for good 10 days which was not good for my health. But at the end i got DOA. Then a new battle started as i wanted only xx25 batch. My retailer did not have any in stock, so i called and visited several of the branch. Finally, i got a sh25. Let me tell you it was perfect. No problem what so ever.

So, I would recommend you to write emails, talk to customer service (note down rep's names), got to service center and explain the situation to their "tech" guy not the manager. I would download wifi analyzer and experiment the issue in front of the tech guy. Now, remember to note all these and keep emailing to customer service. You will need lots of patience. Don't cave in by their pressure. Researching about the problem will help you tremendously while talking to these guys, otherwise they just tend to take you for ride and will simply pass on the buck. Hope this helps. Let me know if you have other queries that i can probably help with.

Cheers
[HTC One X] stavv:
so an update on mine,

Optus have given me a repacement phone... good thing about this one is that it doesnt have the otus crap pre loaded :-)

Oh, and the wifi and blue tooth are working fine.
[HTC One X] bigoliver:
2 weeks, I wish.

I handed my phone to 3uk on the 29th May and it is still "In repair" see pic...

I have spoke with a "Manager" 3 times now. They refuse to replace my phone :(
[HTC One X] bigoliver:
All great advice, everyone should follow veerm's good example. Remember to quote this thread, it should help explain the issue and show how widespread the issue is.
[HTC One X] bigoliver:
Great stuff mate, lets hope your phone stays that way.

De branded too, nice bonus.
[HTC One X] mravant:
Three customer service is the reason I left Three!!!!
[HTC One X] DennizzNL:
This problem has hit the media Tuesday back here in holland

Wifi antenne probleem
[HTC One X] bigoliver:
I am still without my phone, so are many others. This needs fixing.

I agree, all contact watchdog on the link. Show them how widespread this issue is. One thing I know about watchdog is that they get results.

Keep the pressure up, contact/call/email all media sources in your area. HTC we need YOU to to make a statement, what are you going to do for us?

Once this is sorted we can then start enjoying these otherwise great phones
[HTC One X] mravant:
http://www.moneycontrol.com/news/te...i-issues-due-to-improper-gripping_718693.html

I beleive they are part of CNBC!!!
[HTC One X] bigoliver:
Media Update

We are hitting the mainstream news in India today.

http://ibnlive.in.com/news/htc-one-x-faces-wifi-issues-due-to-improper-gripping/266336-11.html

http://www.moneycontrol.com/news/te...i-issues-due-to-improper-gripping_718693.html

Expect a lot more complains
[HTC One X] crush:
Not widespread issue just my opinion. Htc one x sold around the world is in million and the post which says design flaw has just two thanks? I can see how widespread is the issue. Btw this same design exists on all htc phones. From hd2 to sensation :) just ask for replacement and you are good to go sir.
[HTC One X] Drefsab:
If I could afford to be without a phone for the repair time I would have gone down the htc repair route, but I really dont have the energy or time to doggy constantly be without a phone for over 1 month and get the phone back with the same fault.

For me I do a lot of iPhone repairs on the side, and will happily open hardware to hack it (jtag on the xbox 360 etc). So I thought sod it I will just sort it myself.

15 mins later my phones perfect, and it only took that long because I was being really slow and careful when opening it for the first time. I will say though if you are not confident with opening / working with small electronics / soldering I would get someone who is to do It for you.
[HTC One X] bigoliver:
I think the HTC One X is the first phone with a polycarbonate body, please correct me with a source if I am wrong.

The nature of this problem is that it takes time to manifest, see the explanation here

I hope you do not develop the fault, unfortunately unless HTC changed the design in some handsets I believe it will only be a matter of time, lets hope time proves me wrong.

Cheers for your feedback

ps, what are the first 5 digits of your serial number?
[HTC One X] Dcrowe:
I'm sad to say that three days on and I'm back in the same position I was.

I saw someone post that there is very little spring in the contacts and so once they move out of position, they don't reconnect after.

I think I can support this theory as my phone was in ny pocket last night, Wellbeck scored the winner against Sweden, I got bundled by my mates and then near enough straight after Id lost my WiFi strength. I guess the weight of my mates, flexing the phone case may have resulted in this movement in the contacts to occur.

I had intentionally not done anything processor heavy as I had feared the issue was heat related but its almost definitely a stress issue.
[HTC One X] bigoliver:
This is the reality of this problem, we can't enjoy these phones until HTC fix the design flaw, not just the fault the design causes.

On another note, I enjoyed the game too :)
[HTC One X] trevham:
UPDATE

Just got back from phones4u after a bit of a rant and they have agreed to exchange my handset seeing as HTC's repair center managed to break it even more and lost part of the phone. They will send me a bag, i send the phone of in said bag and when they receive it they will send me my new handset, i then cross my fingers and hope this one is ok and stays that way. Phones4u off the hook. HTC still very much in the dog house.

PS i too will get on the watchdog website
[HTC One X] Dcrowe:
I've sent an email to Watchdog this morning as well, describing the nature of the issue, the extent of it, my personal experience and with a link to this thread.

Now to contact HTC again :(
[HTC One X] Dcrowe:
I thought HTC were being a bit brave with their smug looking 'all good' box, I thought I'd modify it for the return journey with a new message scribbled on the back.

Hopefully this may stand out a little bit :D
[HTC One X] bigoliver:
Nice work mate, please HTC don't leave us high and dry.

Hopefully Watchdog will help us out, that link again...

http://www.bbc.co.uk/watchdog/gotastory/

Please, I urge everyone suffering this problem to contact them. This user and I are just a few of countless unhappy HTC One X owners. We have hundreds of suffers commenting in this thread, many more will be unaware hoping for a software fix that will never come.
[HTC One X] trevham:
Quality mate:D

BTW just logged my complaint with watchdog, GET ON IT PEOPLE!
[HTC One X] adamgaltress:
I have missed loads of pages and couldn't really be bothered to read them all, bit it was awesome to find this on the last page!

Great work mate! Good luck getting your device rerepaired :)
[HTC One X] Dcrowe:
I'm on a rampage this morning!! This has just gone to HTC (Who wants to bet I get a generic reply!)

I received my One X back from repair three days ago however the fault I previously had has now reoccured.

The fault is a common, widespread issue on the One X where the signal for wifi/bluetooth is extremely low.

It is believed that this is a design/build defect. I would like to have this email escalated to a senior level and I would like for you to arrange for UPS to collect my phone at the earliest convenient point.

My previous ticket reference is 12GBC220003718.

I would like to make it very clear that I DO NOT WISH TO RECEIVE A GENERIC RESPONSE. I DO NOT WISH TO BE OFFERED TROUBLESHOOTING ADVICE.

This is a hardware issue. The phone is faulty. No amount of turning the phone on and off or software updates will fix this. If you don't appreciate this then please find me someone who will.

There have been lots of complaints about this already and its starting to make its way into the media now, I would like somebody to address this issue properly and tell me what HTC plan to do about it.

Thanks

David
[HTC One X] ToddeSwe:
They seems to get the story wrong when using words like "improper griping" why is that? It has NOTHING to do with the griping of the phone at all.
[HTC One X] bigoliver:
I have noticed that too, as soon as the first incorrectly reported article was published I updated the op explaining this was NOT a death grip issue, but worse.

This story is like Chinese Whispers, one site reports the thread, another sites reports the previous site and so on, until the story has changed beyond all recognition. I have left comments on some of the articles explaining that this problem is much worse than a lot of sites are suggesting.
[HTC One X] PhilipL:
Hi

Probably confusing it with the problem with the iPhone 4 where if you held it in a certain way you essentially shorted the aerials together with your and and lost some signal.

The HTC One X problem of course is something totally different. Probably better explained in emails to media folks as a design flaw that makes the phone very vulnerable to a broken internal aerial connection resulting in low/no Wi-Fi signal. The broken connection can temporarily be 'reconnected' by squeezing the phone around the area it is know the antenna connects to the phone, shown by immediate improvement in signal, until the pressure is removed and the connection breaks apart again.

I have no doubt HTC are fully aware of the causes and that this is a design flaw by now. Any delays in announcements is them looking at damage limitation and how they can fix the phones already sold as easily and cheaply as possible without recalling them all.

Regards

Phil
[HTC One X] DennizzNL:
I just got back from the store to swap my DOA HOX for a new one,

this one seems to be good, if i try to press the area to do the test, it seems that i cant even press it, i have an HT24 now..

and t he wifi signal is very very good!

Gr

Dennis
[HTC One X] vkvedam:
^ That's good news.
[HTC One X] man1acc:
Hey guys,

some guys in android-hilfe.de said something about the WLAN Problem, but no one seems to have the same problem. So I am trying to get help here...

I just bought ne ONE X (HT23XW) and everything seems to be perfect, just a small gap between the display at the top (0.2mm), but no yellow spots or some dead pixels.

I was sitting on my couch 1m distance from the router (Some older Netgear) and suddenly my WLAN drops down to just ne Point being shown. After a few secs the WLAN shows fulll. After 2 Minutes more the same againg. In the next 30mins nothing happens.

No I am at home (the Linksys router is 1 level below me) and suddenly the WLAN drops again to "Zero", after 10 secs its full again. This went on for about 5 minutes, sometimes the WLAN stays a few minutes full...so theres no constant factor or anything. After I restarted the X it drops down less often. After that i downloaded WIFI-Analyser and started the pressing the case test or any cover with my hands, stomachs, legs or whatever. I even tried to press the sides together to curve the case to loose the hardware-contact of the WLAN Antenna, but nothing showed effect. Covering the antenna as best as i could results in 1 bar dropping. I tried the same with my 2 year old Desire and it shows the same...so I think the one bar drop is normal.

I have just no Idea if its a hardware bug or software. I tried to check mails and surf around and even with dropped bars I could still surf. I found no way to reproduce the dropping. What made me curious that the X changed its dropping behavoir with a restart....

Any Ideas what I should do?

Edit: I downloaded something and this time WLAN freaks completely, every "seconds" it drops from zero to max, stays zero für 2minutes, or max for minutes...but the download continued...

Edit2: I pinged the phone via cmd ping /t and even with empty or full WLAN bars the time was mostly 4-7ms and sometimes 700-1200ms...no package lost (if I would loose WLAN the packages should have been lost?) What I noticed: There are always about 10-15 times below 10ms, then there are 2-3 over 150, upto 700 and 1200, then again the low one...
[HTC One X] bigoliver:
Your signal dropping by 1 bar when you cover the antenna part of your phone with your hand is normal, so don't worry about that part.

You may develop the hardware issue, hard to see how anyone could not with the design of this phone, but, it does not seem to be affecting yours yet.

If you download something that made your wifi freak it could be that.

As it looks like you have a different issue with your wifi, I recommend you join one of the other WiFi threads for support, we are concentrating on the loose connection fault only. Thanks for your comment though and I hope you find a solution to your issue. Maybe try a hard reset or upgrading your phones software.

Come back and let us know if you do develop the dreaded "Grip of Life"

Oliver
[HTC One X] man1acc:
If I develope that ugly fault I will report ;)

Can you show me the more relevant thread for my problem? Just could'nt find it so far..thanks..

Edit: I tried something new: I pinged the phone over 5mintes (around 250 single pings) while the phone played switching with the Wifi...it went from max, to zero to max to..... NOT a single one was lost...so i think its def. not a hardware issue...
[HTC One X] bigoliver:
I have found more info that may help some of us...

1. Your mobile phone rights (by which.co.uk), here.

2. Template letters to your service provider (by which.co.uk), here.

3. Your rights and choices as a telephone customer (by ofcom.org), here.

4. Sample letter of complaint to HTC by Adamgaltress, here.
[HTC One X] ToddeSwe:
I think they are undermining the problem when reporting it in that way.

Have posted corrections on a couple where you don't need an account though. :)
[HTC One X] craggybuk:
My Wifi works perfectly but i I am finding that I am getting intermittent phone connection at various times (the phone reports no signal more often than I would like), my Desire never had these issues on the same network.

Is this a related problem or something totally different?
[HTC One X] BATFINK74:
heres the reply i got off HTC regarding the wi-fi problem,assholes grrrrr

Dear +++++, Thanks for contacting HTC regarding your HTC One X. I understand your phone is exhibiting a fluctuating behaviour with the WiFi strength, which improves when you press on the back. We investigate all reported issues and if a hardware or software change is found to improve a customer experience, it will be deployed to all applicable devices according to our standard, required processes. We apologize for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue. Let me know if I have successfully answered your question, please click here to complete this. To send a reply to this message, please click here. Sincerely, Jason HTC Want to see what others are saying? Have a question to ask other HTC fans? Become a fan of HTC facebook.com/htc Follow us on Twitter twitter.com/htc Subscribe to our YouTube Channel youtube.com/htc Explore our development resources developer.htc.com We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
[HTC One X] knoxploration:
Sounds like a pretty fair response to me. Without the CYA, it basically says "we're aware of the problem, and we're working to come up with a solution".

They've not told you they're not going to fix it, would you rather they tell you to send the phone in now when there's no real solution to the problem, be without your phone for who knows how long, and then maybe find it breaks again three days later when you get it back?
[HTC One X] BATFINK74:
the point is dude that we shouldnt be putting up with this period,for a £500 phone its really taking the urine
[HTC One X] bigoliver:
I have been without my phone since the 29 of May. Still HTC are not giving us a statement. They have been aware of the issue for some time. People just want their phones repairing or refunding, it is taking too long. I can understand why people are losing patients.

I really miss my phone.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] mravant:
Im missing mine too....

and I'm now using an old Nokia 7210!!!!!!!!
[HTC One X] sebarkh:
What a relief! I was choosing between this crap and Samsung Galaxy S3.

Thankfully I've got S3...
[HTC One X] BATFINK74:
if the one x didnt have these few flaws id put it ahead of the s3 any day,s3 doesnt appeal to me to be honest,and other than those to,the only alternative at present is the iphone 4s
[HTC One X] mravant:
I think the S3 has it's own problems...
[HTC One X] Henkjoost:
Sitting in chair @ gf's place.. wondering why WiFi connection is only a dot.. then remembering that pressing the back solves this! *presssss* all bars! Yay

Sent from my HOX using my keyboard.
[HTC One X] chrisjcks:
I've had the device since launch, I've had absolutely zero problems with wifi.
[HTC One X] adamgaltress:
I have just realised that the One X is a mirosim and I have no other phones with a microsim slot. That means I will be phone-less for 2-3 days :( I shall attempt to find a phone and a sim card
[HTC One X] trevham:
You can get a sim card adapter so you can use your micro sim in a standard phone, try your local phone shops, one of them will have one;)
[HTC One X] xchasa:
Yes. It's the serial number start code on outside of box.
[HTC One X] YabeMadu:
Thanks.

I'll ask Expansys if they can give this number.
[HTC One X] Maximtje:
Oh yeah, sorry I read it wrong ;) No, I don´t have this issue, but i do have a death grip then. But like I said that isn´t a real problem for me, because when I hold it normal i´m not blocking the wifi with my hand, only when I specific put it near the camera.

But is this an issue too? Or is it normal that you can block Wifi with your hands?
[HTC One X] Gibeon:
Pro-tip:

Use some duct tape to stick the buttons to the phone, before you disassemble it. Makes it way easier to disassemble and assemble as well.