yashsingh1/xdaforums huggingface dataset:
[HTC One X] Goldenrooster:
There is still a chance that HTC determines from the research they are doing right now, that only a certain batch has these pins that -from the moment the device was put together- did not have enough pressure on the contact in the shell. What seems weird to me is that when looking at the posted photos it seems that the pins are actually bent down a bit. You'd expect them bent up more...
[HTC One X] YorubaDey:
Have there been any big cases about rooting and hardware related issues? Even though I see your logic, I'm not entirely convinced.

What if the rooting caused some issue that isn't easily detectable and people are using this hardware issue as an excuse to get two things fixed. I'm just having problems seeing how this is fair towards the manufacturer. I can clearly see why they don't accept rooted devices, but I also see why they should.

But hey, if the law says otherwise, who am I to argue lol.
[HTC One X] thedan55:
Guys I've had my one x for a while now and I've just been noticing that recently my wifi has been bad so tested by pressing the back and the signal came back to full like magic.

This has pissed me right off, there's just another problem with this phone.

My question is i bought this offline from Amazon, so do i send it back to Amazon or HTC?
[HTC One X] jaaystott:
Thank-you! I would say the most likely way they will deal with this problem is not a recall, but only deal with those affected and possibly launch a campaign to deal with those affected. They will replace all those affected I think, rather than fix.

Labor + Fix costs more than new phone.

If they do do a recall, it will be through the shops that sold the phone I would have thought, that way phones can be picked up in batches rather than pre-paid postage which will cost HTC much more.

Could be wrong, just a guess!

---------- Post added at 10:18 PM ---------- Previous post was at 10:14 PM ----------

Well, in theory the only thing that could cause a problem with the Wi-Fi as far as rooting is concerned, is messed up drivers or a buggy rom that's been flashed. The actual rooting process itself should not effect the Wi-Fi. It's the rom (well kernel, i just say rom its shorter) that tells the phone how to use the Wi-Fi that could be the only thing that breaks it. When you wipe the phone and flash a rom, think of it as starting from the beginning. If you completely wipe the phone, then re-flash stock and the problem persists then it shows that the root was not the cause of the problem.

Contact Amazon, if no joy contact HTC using the letter in the original post of this thread, just personalize it a bit.
[HTC One X] Sebianoti:
another mention

http://pocketnow.com/2012/06/12/htc-one-x-hardware-failure-compromising-wifi-signal-strength/

http://pocketnow.com/2012/06/13/htc...hem-up/?utm_source=dlvr.it&utm_medium=twitter
[HTC One X] ToddeSwe:
My guess is that it'll be a solution we never have guessed. :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] wizzlord:
This is the responce i recived from HTC about the WIFI issue...

Good Afternoon,

HTC is committed to delivering a high quality product and great experience for all of our customers.

We investigate all reported issues and if a hardware or software change is found to improve a customer experience, it will be deployed to all applicable devices according to our standard, required processes.

We apologize for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue.

Best Regards

HTC Care Team
[HTC One X] jaaystott:
Seen multiple people with this response, I got it too. Ask for it to be escalated.
[HTC One X] Goldenrooster:
A recall on a case by case situation and the issue arising over time will lead to HTC having to replace devices for months and years to come...
[HTC One X] jaaystott:
The most recent batches are confirmed to have this problem, they need to do a full-scale.
[HTC One X] ToddeSwe:
It doesn't matter if I get a 25 or 26 when using DOA then... From what I've read this must be on all devices if they don't change something when making them. Now I'm really really disappointed. My thought was that maybe a machine at the factory was faulty and was causing this problem. :) Now I know better.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] jaaystott:
Nah mate, it's a design flaw.
[HTC One X] YorubaDey:
I hope this doesn't end too badly for HTC. Hopefully, this will also teach them a lesson to not rush devices. At least make sure that hardware is durable.

I will however continue to buy HTC devices, but the quality is top notch. (LG software hello, Samsung plastic devices hello).
[HTC One X] ToddeSwe:
At least I can make a DOA once each 14 days to keep my device as fresh as possible. Until they refuse me that is...

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Goldenrooster:
Just for the sake of exploring all options...

There are still some weird things. For instance the pins and the metal plate are in the section of the body where you'd expect the least friction. Second, if there were friction of say 0.5 mm, it would be quite impossible to permanently bend back these seemingly rather flexible pins. Thirdly, the first issues seem to appear quite soon and for some even right after purchase. This could indidicate a build-flaw in a certain batch and does not seem to point out that wear or tear from frequently flexing washed of the gold plating of the contact as was suggested. Hmmm... strange indeed!
[HTC One X] jaaystott:
I now have the GS3 and I would argue that despite the fact the plastic is nowhere near to the Poly-carbonate feel of the One X, it is certainly much more durable! They rushed the One X to beat the GS3, it's quite clear.

Or keep in contact with HTC.
[HTC One X] YorubaDey:
I do wonder for how long you'd be able to keep this up.

"Yaaw guys, new phone every 2 weeks."

I've tried both phones. The S3 doesn't feel too bad when you're holding it. Quite decent actually. It still looks like plastic though, which is truly a shame. Oh well, if HTC decides to replace every single device, it only benefits me.
[HTC One X] jaaystott:
Naturally the pins would touch the plates at release.

---------- Post added at 10:40 PM ---------- Previous post was at 10:39 PM ----------

If it's DOA, they have to warrant it ;)
[HTC One X] ToddeSwe:
Yes, I get two more weeks for every DOA I make. Wonder if there's a limit somewhere in the DOA clause...

Maybe I should talk to HTC again now when the **** has hit the fan... Now maybe I can get a somewhat better answer on what to do.. :) or not

Skickat från min HTC One X via Tapatalk 2
[HTC One X] jaaystott:
Course there isn't, if the device is 'DOA' the device is 'DOA' ;)
[HTC One X] Goldenrooster:
Trust me, the first thing that a manufactures does in such a situation is to get an understanding of the magnitude of the issue. So all the data HTC has will be used in an effort to trace back the issue to certain dates/machines/individuals/plants/suppliers. The first answer you want to give in a statement is that the issue is "limited" to certain production codes. If they can not do that, nothing else will remain but a full recall or -at least- the public promise that for a period of two years devices which will develop a connection problem will be repaired/replaced free of charge (rooted or not...)
[HTC One X] jaaystott:
Agreed, however we have already seen that this problem is not limited.
[HTC One X] Goldenrooster:
Not true and too soon to tell. The majrity of people do not have any problem at all with their connection ... still.
[HTC One X] jaaystott:
That's because the majority of people don't know what to look for and it was already stated that this was an issue with software -.-
[HTC One X] Goldenrooster:
I for example have the phone since launch, do everything with it, carry it in the pocket, mainly use WIFI and BT and know more than exactly what to look for and how to do that. I clearly have no issues with the phone. Let's not get carried away but try and stick to the facts please.
[HTC One X] jaaystott:
The facts are:

Numerous people have opened their phones and confirmed problems with the pins.

HTC have made an official statement that they are now investigating this AFTER recieving handsets to Taiwan.

Almost every single post that you have on XDA is complaining about HTC in one way or another, yes thats right, I checked out all your posts.
[HTC One X] ladyhaly:
It's not. I have an HT24 and no problems so far. I've started Tegra 3 gaming on my HOX two days ago with NFS: Hot Pursuit and Riptide. So far no problems.

I'm inclined to agree that this seems to only affect certain batches.

I agree. I've seen some people with the SH24 version here with no problems like me. I also know an older brother of a friend... His HOX has no issues like mine.

This is generalization and has not been proven. Especially since I have read this thread from beginning to the latest post/page and DO comprehend and know what to look for.

Agree. Let's not get histrionic here. Just stick with the facts.

All? How long did that take you? No. Speed-reading does not count.

Numerous people does not translate to "all" or "unlimited"/"infinite" and those words are rather subjective, especially since my HOX does not have this issue.

This is a serious issue that HTC needs to help its customers with. HOWEVER I also seriously disagree with any form of exaggeration.
[HTC One X] zmsudu:
Im following this from day one and first post...

Went today to store to buy One X.

They opened six devices and on each one camera was not in the middle. If you check offical web site you will see that its in the middle. I turn around and went home. Didnt even try to power on any to check screen, etc. That is FACT about this phone quality. Will stay around.. Sorry for spamming, someone was talking about facts. What is than inside where we cannot look!? All HT24 models..
[HTC One X] jaaystott:
Well I'm sure that if you hadn't speed read yourself you would have noticed that I've been involved with this thread for a very long time and that I said all people that have opened their phones have noticed issues with the connection. I know at least 6 people that do not use XDA that have had this issue, and Carphone Warehouse where I live told me that numerous people had brought their handsets back with the same issue.

---------- Post added at 11:46 PM ---------- Previous post was at 11:45 PM ----------

Yes, their quality control is certainly lacking! I had a HT24, the camera was in the middle for me however I had the WiFi issue.
[HTC One X] ASavva:
You have just forced me to find another fault with this Damn phone. EBay is looking better and better everyday.

Sent from my HOX using my fingers
[HTC One X] Atrixx:
I just got mine from Expansys a week ago, and just discovered the Hardware fault is in mine as well. (HT23)

However, I've now been through 5 One X's and this is just getting ridiculous. I can't just send it in again, cause that would mean i will go without a phone for another 2 weeks! We're not even certain they will fix it either.

I've done a bit of research but what i was thinking is that the problem is the way it was designed. The antenna isn't sitting close enough to the wifi connector and thus separating when the phone heats. I'm sure all of you have seen the One X being used as a hammer, so we know the phone isn't going to break under pressure. So what i propose is that, maybe if we were able to heat the phone by using it intensively, wait for the signal to drop, and then apply pressure to the top half until the phone cools off.

Which i think could solve the issue, not indefinitely but since we're using heat to leverage the antenna back to the connector, it could definitely work.

Otherwise, i will be taking mine to a local repair shop because i can't trust HTC and not only that, they will take weeks to fix something that shouldn't need to be fixed.
[HTC One X] adamgaltress:
Interesting, I suppose it is worth a try!
[HTC One X] ladyhaly:
This is what I get when I go to Settings > About Phone > Hardware. How do I find out what version is mine again?
[HTC One X] adamgaltress:
Settings, about phone, phone identity. Or you can look on your box
[HTC One X] Atrixx:
It seems to me that the connectors aren't protruding enough to make a good connection with the antenna, which is attached to the case itself. So my idea may not work after all, but if you're able to give it a try and post results, that would be great!

However, this idea is probably the best 'quick fix' yet: "take a piece of paper, fold it 4 times and stick it on the back of your phone. Pop it in your case and there's your easy, dirty fix until HTC admits the problem"

That way, through the constant heating and cooling with pressure applied to the WiFi area, it might somewhat bend into shape.
[HTC One X] ladyhaly:
Thanks. Found out mine is H24. Haven't experienced this issue yet though... Have only had the One X for about a week.
[HTC One X] YabeMadu:
Thank you for this thread and the answers.

I was planning on buying HOX but was hesitant because of wifi issue. And that was when I thought this is a firmware issue. Now seeing that this is a HW issue, I'm left with no choice sadly.

HTC hasnt responded that this is a HW issue and I'm not sure if the new batches are fixed. And I live in Japan where they dont have an official release of HOX, so I'll have to send the unit somewhere outside for any repaire.

Please tell me I shouldnt buy the HOX so that I can make my mind to go for GS3 or GN. Neither will make me happy knowing that HOX is a much better design (Iknow its subjective but for me HOX is much better), but I dont want to put up with this issue as wifi is very important to me (I rearely use 3G data).

Thanks.
[HTC One X] slink21:
I am not totally convinced that it's a hardware issue. I know that many will argue with that but I believe that software update caused the problem. I am convinced that after the update the wifi signal was worse and did the issue.

Yes the pressure near the volume key fixes the problem for a wile, but opening the phone isn't an option for me, due to warranty issues. I'll wait a future update to solve it or someone that has a software solution otherwise return is the only way.

My one X is HT23Y
[HTC One X] fokus:
It will not be possible to fix the bad contcact by software!
[HTC One X] floepie:
For those of you impatient enough not to want to wait for it to be serviced or are fearful that your device will be discovered to have been unlocked at one time can try to heat your device in the oven. There have been many components that have been healed with heat.

There are numerous references to the miraculous power of ultra high temperatures throughout the entire internets.

Here's a nice tutorial that will set you on the right path:

http://www.addictivetips.com/hardware/fix-your-graphics-card-by-baking-in-oven/
[HTC One X] xchasa:
The GS3 is not without its own WiFi issues mate. Check their forum for issues now showing up on some devices. Go the HOX. If you get a good one like most do you will not regret it.

My first ht24 was almost perfect except the unreliable WiFi and 3g. Swapped for ht25 and now completely perfect reception.
[HTC One X] Atrixx:
I have to agree, even though my phone has had its problems and I've been through a fair few of them, this phone still looks beautiful and has the best screen i've ever seen. Plus, at the end of the day all phones are going to have their problems.

Wouldn't this affect the LCD though? I'm not sure if i want to try this..

But if anyone can vouch for the Oven trick, i would happily try it out.
[HTC One X] bigoliver:
I want to make perfectly clear that I strongly advice against this, I am doubtful it could heat up the contacts and reset them.

Even if the heat did reset the contacts I am sure the heat would cause multiple Issues far worse than the wifi issue.

Though, admittedly I haven't read the link.

Please, just don't do it :what:
[HTC One X] slink21:
LOL
[HTC One X] distortedloop:
Your theory is easy enough to test. Find a ROM or RUU pre-update and flash it. WiFi fixed It's software. Not fixed it's hardware.

Let us know your results.
[HTC One X] henrikmon:
I must give a big thank you for this thread. From the beginning I only thought It was a SW fault as several before me has written. But when I stumbled upon this thread the other day I realised that it was a HW fault :-(

Will contact my phone company to report the problem. Hopefully I will get a replacement fast.

Thx yet again.
[HTC One X] YabeMadu:
Thank you.

I'd have gone for HOX if replacing the handset isnt a big deal. For me I'll have to contact the seller (buying through EXpansys) or HTC global service center, which is not located in Japan. That's why I'm so worried.

I hope future revisions will be fixed.

Is it possible to see the version number(ht2x) from the box?
[HTC One X] bristevenson:
Fixed My One X!

Hi Guys,

I've had the same problem. I thought my bad wifi signal was gonna improve with updates so held out and guess what my 30 day return policy expired so would have to relock bootloader and wait god knows how long to get it back!

I saw the guy who had took his apart and cleaned the contacts, so today with a bit of a sweat on I took mine apart, I cleaned the contacts and also very gently bent them upwards to make more contact and voila! Full signal outside in my garden!

Its actually quite easy if you are very gentle and have a lot of patience

Search this...

Cracking open the htc one x, tech republic (sorry im new, cant put a link)

You will need a very thin metal tool, I used a feeler guage.

Be very wary of the thin connector at the bottom for the hardware buttons i nearly snagged mine.

make sure you take the sim card holder out first!

watch out for the power and volume buttons flying everywhere when you get it apart.

the power button is VERY fiddly to get back in, use some tweezers to position it in the back cover before you put the phone back in. same with volume buttons.

took me 15 mins. better than weeks!

Good luck.

Bri

HTC One X

jdr0id Exodized
[HTC One X] bigoliver:
Your very welcome.

I wish I knew it was hardware sooner, I would of took it back within the first few weeks rather than waiting for an update fix that I now know can never fix it.

I would probably have choose another phone after exchanging. I've lost faith in the build quality after reading how widespread this issue is. Let Hope htc can put this right and restore my faith as I otherwise love this phone.
[HTC One X] fokus:
Me too. I did it yesterday. Tooks me about 15 min.

Not even the Wifi but also BT is MUCH better now. My BT-Headset did not work before if the distance was more than 2-3 meters - an now its more than 10 m.

Be careful when you take your device apart - the battery is a bit glued at the cover. You have to free it very gently.

The volume and power buttons i have fixed with some tape before took it apart.

Good luck! :D
[HTC One X] jaaystott:
But wouldn't you agree that if this phone had no defects it would be the absolute best in the world? In terms of software, being Sense, it's not matched. It adds much more than any other skin and Stock ICS. I know some people prefer stock, but I just love Sense! I'm on TouchWiz now, hoping to get a One X again though when these problems are sorted.
[HTC One X] Jeeves:
Grey SH23J affected. Just had poor signal one day, squeeze test confirmed the fault.
[HTC One X] ASavva:
Yeah I completely agree. Awesome phone, just so many problems at the moment. And nobody really wants to send there brand new unit in for repairs for it to be classified as refurbished this soon.

Sent from my HOX using my fingers
[HTC One X] stuart0001:
You are committing the cardinal sin of statistics by confusing cause with effect

Those that opened the phone did so because they suffer from the poor grip of life so they are bound to see the fault.
[HTC One X] jaaystott:
Didn't think of it that way, in fact didn't even notice, however true! My statement still proves the person wrong who posted against me though. She accused me of speed reading, when in actual fact she had not read/interpreted what I put myself correct, weather it be that what I put in the first place be wrong.
[HTC One X] YorubaDey:
Imo the way the issue has been uncovered proves that it isn't limited. There's a certain logic to it which anyone can see.

Not that arguing against it changes anything - it's still an issue.
[HTC One X] jaaystott:
Least you support what I'm saying, thanks for the backup!
[HTC One X] sph888:
Called to HTC in The Netherlands and they gave me the phone number of a repair center. The repair center is aware of the hardware issue, but stated that HTC has not offered a solution yet. They would call me when a fix is available. So if their info is true, I would think that replacement of the cover is not the end solution yet.
[HTC One X] YorubaDey:
No problem. It will be interesting to see if the problem also occurs on brand new phones. I'm getting mine tomorrow and will check for sure.
[HTC One X] Crakeling:
Hi I'm new to the forum and just wanted to add my two cents. I have a gray ht23 3 weeks of use with no problems so far. Given the evidence the problem is bound to happen (I've been following the thread for the last 20 pages or so). Hope htc manages this accordingly.
[HTC One X] jaaystott:
One of the theories is that it has to heat up before this problem occurs, check this too! Look forward to seeing your results :D
[HTC One X] Rhino-2-Horny:
if i remember rightly didnt HTC have to apologize on the BBC last year cuz of its poor service in there repair shops?

maybe we can all chip in and get bigoliver to unpack his tux and make a guest appearance on watch dog and enlighten the public :D

never know a HTC boss might even show up to apologize in person :D :D maybe not :rolleyes:
[HTC One X] Jelly Nugget:
thats wird, i have a white HT25K, and i dont seem to have the problem. i dont know if it will happen in the future, but i hope it doesnt. if anything comes up. i will write back.
[HTC One X] jaaystott:
About 10 pages back I posted a link to a guy with a .HT25 Model confirmed to have this issue so just watch out :)
[HTC One X] ladyhaly:
OF COURSE everyone who opened their phone had this issue. You see the thread title and it is imperative that people keep on topic. Why else would people going here say they opened their HOX?

Opening the One X themselves is also OBVIOUSLY very risky. It would take a lot of courage and a valid reason for them to do so.

That is a STUPID thing to say.

Yet you insist that issue affects all of the HOX manufactured by HTC. You even used the word "unlimited" to do so. Do NOT dare distort your previous statement. And no, I did not speed read this thread. It was YOU who did it. Otherwise, you would have noticed not only my previous post but also the post of other people with SH24 devices who are still not plagued by this issue.

And no. Stop acting being so single-minded. ACCEPT the fact that you are not omnipotent and that the things you see aren't the whole story. Just because it's raining outside your house does not mean it's raining where other people from other parts of thr world live.

I will stress this for the mentally challenged: DO NOT jump to conclusions. Stick to the facts and do not exaggerate.
[HTC One X] Jelly Nugget:
i hope mine doesn't do this, but if it does, HTC will fix it right?
[HTC One X] bigoliver:
Lets not get insulting on here, you love your phone, i get it. This is why you keep coming here to say your phone is fault free.

I belive all phones have the design flaw, meaning all phones have the potenial to develope the fault.

Please read PhillipL's posts on this thred, he explains the problems with the design, also read guide 11 (on the OP) it has clear photos of the fault. Phillip's explainion along with the pics makes a strong case that this phone has a serious design flaw that probably affects all handsets.

Send from my old trusty Desire, untill I get my poorly One X back.