yashsingh1/xdaforums huggingface dataset:
[HTC One X] silverburst11:
Well, sent it off on 01Oct and got it back today.

The housing is the same with the same IMEI/Serial I sent it in as, however in About Phone the IMEI is different as well as the serial number, both newer (but still HT28R)

There was no note as to what they did but I can tell the back is firm now. There is no give when I press behind the volume buttons like before. So I would have to assume it does have the added supports.

Is it better? Eh, well mostly. Still comparing side by side with an Inspire it is slightly less than the Inspire but definitely stronger than prior to me sending it in. It will jump up in strength just sitting there (using Wifi Analyzer, the bars always read full as I'm only a few feet from the router.

The biggest issue is it was SIM unlocked when I sent it in and came back SIM locked. Called HTC and they said they will elevate the ticket to have me sent a SIM unlock code. They did say they replaced the main board though.

Overall it appears to only be a marginal improvement over sending it in prior. In the end, was it worth being without a phone for a week and having to deal with the SIM issue? Will test more and see.
[HTC One X] tkstimothy:
However another problem developed in my phone. Screw it man, I called HTC again to pick up for those repairs. If this hardware malfunction persists I told the HTC people that I'll be "Quietly Leaving You". Felt like it is money going to the dump. Are they really that compromised in delivering products with quality control?

By the way, my issue was with the G-Sensor, it's like, dead. Just plain dead. LOL.

Plan to sell the phone and get a new one. Perhaps the One X+ :confused:
[HTC One X] nadstar96:
Trip to the 3 store

Went into the 3 store today, i explained the problem and the guy i spoke to had obiously never heard of this problem and typed in the stores passcode wifi which seemed to work fine but i explained this always changes, sometimes good but moslty poor and he told me they cannot switch as it has been more than 28 days but to come back with my brother(his contract) and they will send it off. Really didn't seem they were going to tell HTC that it was the wifi or take it seriously. I'm hoping they won't take it away for long and not do anything for only me to have not had a phone for a while and have to redownload every app with the same problem.
[HTC One X] DennizzNL:
Just wanted to say that i opened up my HOX,

Took some aluminum foil, and placed it between the antenna plate and the connectors, Got full bars of WiFi again when im busy in the studio(attic) making music!, and got ridiculous speeds again!
[HTC One X] nadstar96:
that's my worry, i've unlocked it so im hoping when they wipe it, it won't effect it being unlocked. I also need to find out the uk contact number for HTC
[HTC One X] Manafa:
Finaly, I decide to send the phone back for repair. They promise me to change it with an new phone, but when I go to pick it up I determined they changed the mainboard again and the problem is still there. So, I complained very loud and they explain me "this is what HTC mean changing the phone, because the mainboard is whole phone". I said this is not true, because the antenna is in the back panel, but in the end I went home without any solution of the problem. Next day the guys from the shop called me and propose me to change the phone with any other brand/model of my choise. Now I almost decide to change it with Galaxy S3. I will miss the Sense a lot, but I prefer to have fully functional device. What do you think guys? Is it worth to change my 5 months old HOX with brand new SGS3?
[HTC One X] neverdie007:
Thank you very much man I just fixed my phone with the method you provided in the video it was a peace of cake to me

and now I get a much better wifi signal:laugh:
[HTC One X] freelunch:
I RMA'd my phone to the Canadian service center and it was delivered last monday. Today, I got a package with a new replacement ONE X phone and its working fine now. It was nice to get a new phone as my old one had a few scratches on the camera lens!
[HTC One X] bigoliver:
Great stuff! Its worth getting a silicon case to give the lens a little extra protection, you really don't want to scratch it.
[HTC One X] LlamaLlamaLamp:
Just wanted to confirm I have this problem on my white One X which has a S/N of HT26AW10xxxx

The phone also has the LCD ripple problem when pressed gently on the left side.

I thought these problems weren't supposed to be an issue with S/N's in the range of mine?

Heading to Vodafone now to have it replaced.
[HTC One X] matt95:
i've contacted HTC italy and they said to me that they could repair it but i have to pay for it cause i have voided my warranty. I don't want to pay, so later i'm applying an aluminum foil to it and hope it will work ;)
[HTC One X] luka2858:
Advice:mine was ok untill it fell then WiFi had much lower reception i took it to repair shop were i told them that he was like from day one,they repaird it,but after a week same thing happens I took it back and demanded another phone,they told me I can't get another phone. Then I called HTC and they approved new one same day. Point is call HTC (number is on theirs web page) and complaine hard and they probably will give you another phone. Good luck.
[HTC One X] matt95:
so yeah, i made it!

1- Detach the screen from the policarbonate cover (be careful and pay attention!), imo the hardest part because you have to push up the phone gently without cracking anything (there is a strong clue under the battery)

2- Take a piece of an aluminum foil and place it over the antennas on the back cover

This is how it should look like:

Then:

3- Ra-assemble the phone and enjoy your awesome Wi-Fi connection :D :good:

HTC take this! :highfive:
[HTC One X] bigoliver:
Thanks for the guide and great pictures, this foil fix seems to be the most popular self repair at the moment. It's great to get a guide with pics and I will add this guide to the first post.

I would like to point out that although we have not received any negative feed back with this style of repair, some members have concerns that...

1. The foil could come lose and short the phone somewhere.

2. The foil might snap or bend the antenna pins.

3. The foil inadvertently, increases the size of the antenna which may add an increased strain to the phone and shorten its life span.

But again, we have received no negative feedback. I just want to keep everyone as informed as possible before deciding what is best to do.
[HTC One X] matt95:
hope not to get those kind of issues :) for now it runs great
[HTC One X] hecatae:
My one x has just developed this fault.

Thanks for the guide and solutions posted.
[HTC One X] psycop:
I am really getting frustrated here. Here is what i have been through

I bought the phone when it was released and 3 month after i got the wifi problem. I send the phone in for repairs and got it back after 2 weeks where they had replaced basically everything beside the cover and the screen. That seemed to have fixed the problem.. for a while.

After 2 month the problem returned and i sent it in again - this time the replaced the cover, and the problem seem to have been fixed. However when i got home and tested the phone i noticed that the vibrator was dead and the cover was assembled wrong so it blocked the LED - it was just barely visible.

I send it in a 3rd time and this time they decided to replace the phone. I received the phone by mail and put it on charger - after 2 hours it still wouldnt turn on, not even the charging led was on. So i went down the the store and got it replaced as a DOA.

I went back home, put it on charger and tested it - It was working perfect i thought, untill i noticed that the vibrator was dead. I could barely hear a little clicking inside the phone when the vibrator was supposed to vibrate. So i went back to the store AGAIN and got it replaced ONCE MORE.

This time the phone seemed to be working without any problem, it is turning on, and vibrating.. Yay!

well 3 days after i get the WiFi problem with the new phone and now im just really tired and frustrated.. I dont really know what to do :/
[HTC One X] jayclarke:
I've recently had ny phone repaired due to the WiFi antenna breaking.

I walked into the store and asked for a replacement but they said no, bearing in my mind the phone is 2 months old. So I opted for the repair. Took 11 days - would have been less, but they only send them off on Thursdays and only have deliveries ob Thursdays.

Cheers.
[HTC One X] Eggcake:
16 days and still waiting...
[HTC One X] thunderc8:
WiFi issue

Mine started 3 days ago after playing 1 hour of shadowgun,I gave it today to vodafone greece for repair i hope they fix it and they wont return it with the same error.

My model is a HT25 so i gues enything before 2/5/2012 will have the problem for sure sooner or later.

I recomend play a game that overheats the phone because if you dont overheat it then you might have the problem after the guarantee expires and you will have to pay for the repair.

Now i will have to stay with my old samsung omnia for 2 weeks+...
[HTC One X] nadstar96:
estitta tLemallo itusmal

Called up HTC, spoke to the guy and went through the process of the problem, squeeze test ect.. While it wasn't exactly the same situation here, was very similar and he asked me to reset my factory settings and give it a couple days before they ask me to send it off. It's been two days and the same problem yet, instead I'm going to 3 tommorow as they will send the phone off Monday. I will only call back HTC, if it comes back from 3 the same.
[HTC One X] mauler57:
Hi guys i had a look through the thread i opened mine up and broke 2 of the gps connectors and 1 of the gps ones. Where can you buy the little connectors? they are just glued on so if i can get some im sure i can fix the problem. Chhers :)
[HTC One X] mido.fayad:
I have a different story . HTC lies yes they are a big liers ;)

My phone is unlocked and updated to jelly Ben so hboot was 1.23

And my phone was running without any problems but suddenly my phone starts disconnecting from bluetooth in my car and when I go home it can't find my wi-fi

So I decided to send it back to HTC care but also I managed to open it first before sending to see the defected parts :D

But when i opened it i tried to fix it but it was very weak so I broke it :(

So I decided to put it in its place and reassamble the phone to send it to HTC care

Then I restored my original ics backup and relocked my phone but hboot is 1.23 so i send it and didn't say anything about that to HTC because they may tell me that it is out of warranty

I send it to HTC on Saturday at 7 pm ( they close at 7 already :D ) and told them about the WiFi problem and they told me that fix will be within 3 days .

Then on Monday they called me to receive the phone and told me that it was only software problem and it's fixed now :( so i was very angry because I know that it's not software as I broke it myself ;) but they told me to try it and see

So i went to HTC and tried my phone and yes it works perfect but sure it's not software as my hboot still 1.23 and relocked and it has the same ics which I restored from backup ... They only restored factory settings to tell me that they flashed new software

After this long story I told them that it can't be done by software methods and it's hardware fault but it's already fixed now and then I go home

And decided to open it again to see what's happened with my phone .... After openning it I find that they fixed it and added polycarbonate to prevent this problem again :) so I went to HTC again and told them that they are big liers and that they fixed the hardware not software and they offered replace it for me but my phone is perfect now and new one may have the same problem so I refused this offer as if any problem happened with my phone, they can't tell me that it's out of warranty :P :P

Now I don't know why HTC lie but for me the most important thing that it's now better than before and WiFi works very very good and my phone fixed under warranty although it has open boot loader and hboot 1.23 of jelly Ben :P
[HTC One X] MemphisLeak:
I sent mine in after relocking the bootloader and they didnt say anything. maybe it's different for htc italy. then again, i didnt ask before hand.
[HTC One X] Nit3m4re:
I've opened my phone to try and fix it myself, didn't work for some reason so now I am on the fence about sending it to HTC to be repaired. What are people's experiences with HTC UK and the phone being opened? I'm pretty sure I wasn't particularly careful with handling the phone once outside the case because lets be honest, its the same as a Sensation without the button to open it and I know the phones fine to handle without being paranoid of breaking anything as long as I'm not a complete idiot with the connections.
[HTC One X] Rusty!:
I had opened my phone before sending it in, didn't matter to them.

I was careful, though.
[HTC One X] Michealtbh:
Got my HOX back from having the digitizer repaired and now it has the wifi fault which it never had before. The fault doesn't show up all the time though, occasionally reception will drop and a push on the back fixes it for the next few hours. I suspect it's just a loose connection or something. Think I'll just live with it as I couldn't be bothered sending it off for repair again.
[HTC One X] luka2858:
Then I was lucky the same day I called HTC they approved new one and I got new one next day. And it was my fault I dropped it. I guess Croatia isn't that bad.
[HTC One X] mando508:
I have the same situation here.. i've broken one connector.. should i risk sending it to them? If they gonna charge me for repair because warranty was void, it's gonna be bad. I've managed to assemble phone with this broken connector and it's working, but signal is weak without squeezing :). What you think? Should i repair it myself (it's not hard but for sure warranty will be void if they gonna see that inside), or send it? :confused:
[HTC One X] forceware:
Send it. If they repair it happy days if they don't then repair it yourself.
[HTC One X] Eggcake:
Whats the problem? They fixed it after all, I dont really care what they do as long as it gets fixed.
[HTC One X] bigoliver:
That's quite a shocking story, it sounds like a cover up or conspiracy by HTC lol, however htc have admitted the fault so not sure what they would gain. Probably, the htc rep just made a mistake or didn't want to explain the fix with a long complicated answer so they just said software as a quick answer.

Btw htc will have reinstalled the software as well as applying the fix.

Did you take any pictures of the fix whilst the phone was open? We have not yet seen the fix other than in HTC's official repair guide.

Glad your phones fix and thank you for your feedback.
[HTC One X] mido.fayad:
No HTC rep not just made a mistake, I told them more than one time that it can't be fixed by software

But they didn't expect that I will open it to see what they did ;)

Also about software , they didn't install any software because simply they need to s-off it first to downgrade hboot. But when I received it, it was still on hboot 1.23 and relocked s-on and Rom is 2.17 ics which I have installed before sending it so there is no software at all from htc

About pics, I'm so sorry i don't have pics for the fix but I will try later to open it again and take some pics for the fix

But really the fix is properly done and my phone is now firm from the back and can't be squeezed at all :)

---------- Post added at 02:39 AM ---------- Previous post was at 02:27 AM ----------

I think u should try sending it first to them and don't say that u opened it even if they told u that it's opened and there is broken connector

So u won't lose any thing and then try fix it ur self if they didn't fix it under warranty
[HTC One X] blitzwurst:
Had my One X replaced by Vodafone AU repair centre. It's been a couple of weeks I've had the 'new' device and so far, so good.
[HTC One X] mauler57:
well i have put my phone back to stock, relocked etc. not sure how i will go i broke both the gps connectors and 1 of the wifi connectors you would think i would learn but i didnt. Have a little super glue residue there too so hopefully they fix it, i wouldnt have opened the thing if it wasnt broken in the first place. Wish me luck :)
[HTC One X] Feepitee:
Well, I got my HTC One X repaired in two weeks from Virgin Mobile Australia, they went far and beyond with the repair process even though I had a relocked phone, replacing the phone's housing and doing some repainting, however, in changing the phone's housing the speaker on my One X does not function properly any more. The sound that comes out is very muffled and tinny, and the overall volume is less than half it was before it went to repair. Any ideas why this would have happened?
[HTC One X] Rusty!:
It might be the the speaker connections are no longer making good contact with the motherboard.
[HTC One X] Eggcake:
Nearly 3 weeks now and still no update. 10 days...riight...
[HTC One X] s1977:
Guys

Might I ask a small question around this issue? I called up HTC to arrange for a repair due to this issue and they have arranged for a courier to collect it. They have also asked for a proof of purchase along with it. I however have a delivery note from the original owner who sold me the phone in sealed new box condition. Now does anyone have any experience with HTC being odd in such scenarios and refusing repair due to warranty not being transferable or something? I assume that since this is a design defect that they should fix it nevertheless. Any views?
[HTC One X] Rusty!:
Just send it without. I never even noticed the email asked you to include it 'til someone on here had pointed it out. Before that, I had sent three phones in for repair without one and two of them second hand. All were repaired just fine.
[HTC One X] Michealtbh:
I just got my phone back from repair without proof of purchase
[HTC One X] s1977:
Thanks guys. Receipt now removed to avoid confusion.
[HTC One X] paulcalf:
Hi

I'm now on my third/ htc one x, becuase of wifi connection problems.

I'm on Orange UK. They have already replaced two phones, now the third one has developed the same wifi fault. I then googled 'HTC one X wifi problems' and discovered it is a known fault. I rang Orange and told them, i asked for a new phone as the 'refurbished' ones they keep replacing mine with are all faulty as well. They have told me they know nothing of this problem and haven't been notifed of it by HTC. They will not give me a new phone and a refurbished one will have the same problems.

I used to think HTC were great, i have emailed them asking what to do. Do you have any suggestions on how i can sort this problem?

Thanks

Paul
[HTC One X] Michealtbh:
Send it directly to HTC
[HTC One X] OzanSRC:
I've just ordered a new white back housing instead of my original black one. Does the new cover can handle to solve this issue or do i have to do this procedure with new housing? Also My back housing clacking (gnashing) thats why wireless pins dont touch each other. New cover can handle this?
[HTC One X] mikropixel:
Htc in Athens, Greece say that they have no knowledge of an htc official fix (the one with the polycarbonate parts) which puts me into thoughts. After the first repair (motherboard and battery replaced) and a week's use, the wifi weak signal problem returned so I sent it back for another repair. I have asked for a replacement with a brand new device since the parts seem to be faulty even after a repair thus looking forward to the outcome.

The thing is that I have spoken so many times with them in the past month and they sometimes give me the impression that they are selling/supporting for anything else rather than high-tech mobile devices. One time they tell me they know it is a hardware issue and the other time they might insist that a software update will solve the problem. They are either unaware of the slightest details about mobile phones and relevant technologies, or they are simply lying in our faces. What a disappointment from htc...
[HTC One X] mando508:
Can you/someone point me to the right direction? I've got my HOX from UK and polish service centre refuses to repair it without a proof of purchase (for free ofc)... where should i call? Or maybe i can do whole process over the internet?
[HTC One X] Michealtbh:
It's on HTC's site somewhere, sorry can't link as I'm out atm
[HTC One X] Rusty!:
http://www.htc.com/uk/contact/#chat-online
[HTC One X] unclehooi:
I accidentally dropped my first HOX on hard floor and somehow the display loosen out. I'll need to twist the phone a bit to get the display and once I let go, the display will stop refreshing. So I sent it for repair and luckily they replaced a new unit for me! :D

I had the Wi-Fi problem on my 2nd HOX, sent my phone for repair and they replaced another new unit for me! So far no more Wi-Fi issue. My new set is HT29. After having HOX for 4 months, I'm still using a brand new phone. :p

I do notice another issue, which I also had with my 2nd HOX (no such problem with 1st HOX). When I'm using 3G data network, some applications will face connection problem. e.g. Mobilism app, Line app, and Little Empire game. No problem when I'm on Wi-Fi.

Basically I'm still able to receive whatsapp and Line messages, just that I'm not able to post to Line timeline, and open up Mobilism, keeps on getting "connection error".

Googled "HOX 3G data problem" and no luck. Anyone else noticed 3G data problem with certain app? :crying:

I'm starting to think that it might be the latest firmware... too bad I didn't notice since when the problem started.

Sorry guys, please ignore my post. Problem is due to APN. It defaulted to use WAP APN instead of 3G Internet APN.
[HTC One X] matt95:
hello guys, can someone show me where is the sim antenna?
[HTC One X] mando508:
On left you've got wifi, on right gps and in the middle gsm antenna.
[HTC One X] billyjonstevens:
I have this wifi issue and its really getting to me now... will just have to re lock, put phone back to stock and hope they will fix it like that
[HTC One X] boe323:
gsm/umts antenna is at the bottom i think, the middle connections are nfc?.
[HTC One X] mando508:
Uhm i'm confused now :D
[HTC One X] ChefChaudart:
HTC does not read my mails

Hello,

HTC replied to me today that I have to test another sim card, re-install everything ... bla bla bla ...

Such a shame ...

Cheers
[HTC One X] matt95:
how could wifi problem be related to a sim?
[HTC One X] desiregeek:
I have an HTC One XL that I picked up in Hong Kong and I have these same problems. :eek: Pretty pissed about it too. After 3-5 feet from the router I get no signal.
[HTC One X] snipervn:
hardware or software?!?

Are there any one see that situation: Signal in the status bar shown zero but could watch TV online/youtube without corruption or lag. And at the same time, wifi analyser app shown that signal is ok. My phone run Ship Rom 2.17.707.3 Asia WWE, CID_044.

I have post here http://xdaforums.com/showthread.php?t=1940438 but have only two replies.
[HTC One X] xchasa:
I had that problem.

Good WiFi but no bars on display.

Dropped my phone in a dam so I opened it up, bent up all contacts and did a different repair to HTC with the poly spacers. I placed small custom cut adhesive rubber blocks under the contacts to maintain the correct height.

Now I have amazing reception all round.

WiFi bars always full at home and only start dropping off on the street.

GPS picks up 10-12 satellites in under 10 seconds.

Radio reception is excellent and now improved battery life.

Btw. 4 weeks since the phone went swimming and not one issue.