yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
I have contacted a few tec and phone websites regarding publishing this issue. In a effort to increase awareness and encourage htc to fix this sooner
[HTC One X] bigoliver:
This will be added to the first post when I get chance, tonight or tomorrow. Great tip
[HTC One X] stout0_0:
Hi everyone, I have a signal problem, but not the WiFi... Full bars on the WiFi front but my mobile signal has disappeared! Could this be related do you think? The back gets crazy hot and battery depletes very fast.. (guess that's what happens when your phone is turned into a pocket warmer!)
[HTC One X] exbi:
New video showing the problem

Hi guys,

I also have this wifi problem with my grey HT23. I was pretty sure it was software related until I found this thread. Guess what, by squeezing the back side of the phone I got full connection again. It made me realize how important it is to spread this information so that HTC will do something about it. I made a video both with my HTC One X and also my HTC Desire as a comparison demonstrating the problem:

watch?v=UdlzvOCuIjU

(since this is my first post here I can't send you the video URL, but go into Youtube and paste the above)

You can put this video together with the other ones on the first page if you want to.
[HTC One X] PurpleRob:
I received the following response from HTC today via email, in response to my email informing them of this issue:

Thank you for contacting HTC regarding your HTC One X.

My name is Simon and I am a Technical Support Agent for the HTC Written Team.

I’m sorry to hear that you are experiencing difficulties with Wi-Fi connections.

The reason for this is you have a faulty phone.

To resolve this, Robert, you can either:

Book your HTC in our repair centre.

Alternatively you can return your HTC One X back to retailer they will happily exchange this

Should you require additional support please reply using the link below and confirm the following details.

Rob

---------- Post added at 07:00 PM ---------- Previous post was at 06:52 PM ----------

Just sent the following in response to the above:

Could you please advise What the best and speediest way to book it in for repair, also how long will it take to repair, has this issue been raised with yourselves from other buyers of the one x? If so is it an easy fix, as it seems to be quite a common fault.

Rob
[HTC One X] ToddeSwe:
Must say that when looking at thoose videos i don't have as bad signal as them.

On my non working router Netgear WNR2000 i get about -70dBm en when switching over to my working old solution router SpeedTouch ST585 811.g router i get at the same spot i get about the same...

So why is my old SpeedTouch not dropping me and why can't i do the press and hold to get better signal?

Either way i'm doing a DOA tomorrow IF my store get a shipment with another SN. Maybe i'll change anyway just because i can :)

I'm thinking driver problem or incompatible with my Netgear N router that dropps me and are very slow.
[HTC One X] pdagenius:
Was disappointed having read this thread that my HT23 has the wifi hardware problem. The difference when gently squeezing the case adjacent to the volume up button is dramitic to say the least - from a single dot to 4 bars. As mine is over 30 days old I can't return it and have to send it to HTC who are saying they will repair it!

Well we'll see what they do and will report back when I receive it but am thinking I will sell it on and go to the Samsung SIII as am not satisfied with quality of my One X. The is my second One X too, the first I returned with screen creak. Another customer that HTC has lost.
[HTC One X] estanenmi:
I opened my htc one x using an automobile spark plugs gauge sheet using the 9mm was very easy with this tool, I put a tack weld all the golden plates to improve contact as shown in the photos ....

the only problem is the buttons on the bottom have to be very careful ... and finally taping the power and volume buttons to open and close more easily ....

as I broke the contact wires to solder better wifi antenna and it was the solution to the problem ... x is now my perfect one .... but I think this is the best solution soldered to small wires... the take of an old nintendo ds damage my brother
[HTC One X] fstluxe:
DAMN, MY one x has also this problem...
[HTC One X] zellfan8:
Hi everyone,

I've just got my HOX for one week and haven't got this issue, but considering how many people are affected I think I have to prepare myself :(

Just have some questions for whoever having this problem:

1. How long exactly does it take for this issue to develop on your phone since unbox?

2. Does it happen on both models or only HT? I haven't seen any SH owners in this thread.

3. Has Any xx25 owner got this error yet? or only xx23 and xx24?

would you be able to reup the pics? I think the links are dead.
[HTC One X] bigoliver:
1. Mine was affected from the day I received it, I thought it was sw related at first. Others said it took a few weeks for the problem to start. There is a theory, that the problem occurs after your phone has heated up, as if, somehow the heat warps the case breaking the connection.

2. Not sure we need more feedback from users, keep reading this thread.

3. Same as above, but, I've only heard (so far) of it affecting the xx23 and xx24 models.

+1 please re upload your pics
[HTC One X] Atrixx:
I put my theory to the test where i would heat the phone up and then apply pressure to the problem area, and it seems to be a temporary fix! Its now the next day, and still no problems with WiFi..

But it just makes me think that the next time the phone heats up, it will become loose again..

So i might just take it apart, and fix it myself.

+1 for photos, or possibly someones guide for how they did it.
[HTC One X] ToddeSwe:
Hi

First, i'm a SH24PW user who are having this problem, not so critical as i've seen in videos but still i can't use it on my Netgear WNR2000 without problem.

I suggest that you turn on navigation and charge at the same time, or play some games to get it realy hot. Then maybe you can force or hurry this error a bit so that you can make a DOA within your 14 days. :)

If it not fails you're a lucky guy. :)
[HTC One X] fallenwout:
Where exactly is the 05.06.2012 update?
[HTC One X] bigoliver:
**Change log**

This thread is continuously evolving, so in the interest of keeping the thread as simple and user friendly as possible I wont always mark the updates on the first page.

**Change log**

Today I have made a number of edits including...

*Adding a self repair, guide and tips section, this already includes 5 guides provided kindly by our members.

*Adding an extra technique to open your HOX, this one...

"With an automobile spark plugs gauge sheet using the 9mm"

*Adding a members feedback from HTC and repair centres, section.

*Adding a "ISSUES created by this problem" section, because its doesn't just affect the WIFI

*Correcting a few minor spelling and grammar errors

Maybe a few more that I cant remember, I will however, clearly mark any new major news regarding this issue.

I guess I should do a change log, but, this would take even more time and maybe confuse the thread.

I am currently updating the second youtube video originally from wph, but, now on my youtube channel. I will add a link to this thread
[HTC One X] xchasa:
Ht25 here and the best WiFi reception I've ever had on a phone. 4-5 bars when upstairs in my brick walled concrete slab house.

Ht24 I previously had sucked in the WiFi dept hence the return.
[HTC One X] adamgaltress:
ooh, do they cost much?
[HTC One X] Henkjoost:
They cut mine for free, takes'bout 2seconds... Just: get cutter>sim in>press>micro sim out..

Most shops will have one in the drawer..

Sent from my HOX using my keyboard.
[HTC One X] mravant:
Pop into an O2 store and they will give you a micro sim adapter, if you ask nicely.
[HTC One X] trevham:
Not sure, got mine free from phones4u after i sent mine off for repair. At a push you could make an adapter by using an old sim and cutting out the shape of the micro sim using a craft knife or something then use a piece of tape on the back to hold it in place, just make sure the contacts line up. If you did buy one i wouldnt expect to pay more than a couple of quid.
[HTC One X] bigoliver:
Have you got a micro sim adaptor? Try asking your network to send you one, I got one given from my local 3shop :)

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] knoxploration:
I feel your pain, but the guy was complaining that they weren't taking his phone in for repair immediately, when your example clearly shows they're not yet set up to handle the repairs. Your situation shows that waiting as he was told do is currently the better option; at least he can use his phone for other purposes in the meantime.
[HTC One X] mattuk:
update

latest replacement literally died in front of me an hour ago. 1 week since replacement number 2 SH24YW
[HTC One X] bigoliver:
Welcome back Matt, I m not surprised,but sorry to see you back here. Had hoped you was sorted.

I think after 3 failed devices you can get a refund, at the mo that seems like our only hope.

Sent from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] mravant:
I just hope that the replacement that HTC claim they have dispatched on Friday arrives on Monday!!

Can't go on much longer without it :(
[HTC One X] twistednl:
I posted a message on HTC global facebook page since they claim to recover the solution on social media.

Some unknown person replied (and pissed me off!) and told me not to look at XDA. Hopefully it's not true what this guy says....

For those with facebook:

https://www.facebook.com/HTC/posts/10151186530738084
[HTC One X] bigoliver:
HTC is and has been making great phones for a long time now and has many fans, they will always be people who will defend the brand. I honestly believe that HTC will have to make a big announcement, otherwise they will be too many unhappy customers and too much bad publicity.

I expect HTC to spend a lot of time deciding what to do, I am no expert but I believe a recall would cost millions and be bad publicity, to fix all the reported faulty phones as they are reported would still cost loads and probably be worse publicity as it would linger, if they do nothing things will just get worse for them as more and more victims of this fault come forward and the media will have a field day. I see no good solution for HTC here, as PhillipL said they are working out the best way to limit the damage, if you have shares in HTC sell them now! Maybe HTC will prove me and this thread wrong?, but if they can I'm sure they would have done it by now.

I hope to exchange my phone for another phone at my local 3shop, not another HTC One X as I believe them to all have the design flaw, I want another brand. I believe after 3 faulty One X's they will have to? I just don't want to wait that long to get a phone I can rely on.

For someone to tell anyone not to look at this thread is trying to only tell one side of the story, however, I hope he tells as many people not to read this thread as possible. When someone says don't look the first thing you do is look, he is only encouraging people.

Now lets focus on what we need to do, gather as many members as possible to get as much weight behind this as we can (should be easy as more people come forward with defective phones) and get the media on our side. Start emailing this issue to the newspaper and all contact BBC Watchdog here

HTC have listened, now it's their turn to speak.
[HTC One X] twistednl:
Even when I still have my phone at my desk, I'm loosing patience.

This latest post can make me sleep well tonight ;)

Keep up the good work Oliver!

Restoring my good old Desire so I can use it soon with CM7 rom :)
[HTC One X] tripleA:
another one bites the dust !

Oh no, my device is also affected too

it drove me crazy when i first saw the the wifi signal go up and down, i couldnt figure out a reason to why it did it.

My device is HT24 Black color :(
[HTC One X] bigoliver:
Thanks for letting us know mate, we feel your pain.

All the advice and information is on the OP, read through it thoroughly.

What ever you choose to do keep us informed, we are here to help each other.

Oliver
[HTC One X] mattuk:
right an update after talking to level 3, yes level 3 at orange. They have been testing some of the faulty batches (i was on the phone as they read through this thread) They WILL NOT send me a new phone as they are now awaiting a response from HTC. My account has been taken over by level 2 support and im to report any other issues via email. What i will say is, that they have stated that in there findings already, squeezing the phone accelerates the disconnection of the pins inside, so if your HOX is working fine, DON'T TEST IT "just to see". The upshot of my latest call is that i am to await callback on Wednesday when they have spoken to HTC.

They are aware of this thread and they also remarked about the people opening there phones and the subsequent warranty invalidation. What you have to remember is that Orange pay couriers to ship out replacement phones at there cost, so it doesn't take too many before they are losing money.

All in all as usua,l stellar service from orange, its great to know that the big company's do care about the end user
[HTC One X] bigoliver:
Hi Matt, great update.

I'm sure they are right about squeezing the phone accelerating the fault, this confirms our suspicions that it is a design flaw and any slight squeezing (doing the test / phone in jean pockets whilst walking etc) could cause the fault.

I liked these 2 parts in particular..

" NOT send me a new phone as they are now awaiting a response from HTC. "

" The upshot of my latest call is that i am to await callback on Wednesday when they have spoken to HTC."

Sounds like Orange don't have any none flawed phones and HTC will make an announcement on Wednesday.

Unless I'm reading into it too much?

Thanks again Matt and I hope we all get some good news soon
[HTC One X] mareinmat:
Seems like I'm affected too...

I've posted a message to HTC on both Twitter and Facebook, and I've emailed them, so I hope they understand the scope of the problem.
[HTC One X] bakushimaru:
Hi sorry took me some time to come back, I've been busy. Any way my sh25 is still mint. (Sh not ST.) As I've said before, I overuse it. Sometimes I charge after 16-18 hrs. And it gets really hot. Thanks bigoliver for making this thread. Ill check if I can make this thread visible in our local tech show Convergence in the Philippines if get free from my reaponsibilities atm. Btw my box looks diff from the one on the prev. Post. also my hsupa is and gsm signals are still. Good. But if they do a recall, I'm In, I love the phone, also love my new game thirdblade. I just hope I don't get the issue soon.

Godbless us all.

Cheers
[HTC One X] bigoliver:
I have the same box as you, they must use different box's in different factories. Glad your happy with your phone, let's hope you can avoid the fault all together.

I wonder what will happen? I soo miss my phone.

If you do get chance and are able to show this thread to your local tech show it could help us further. Thanks.

Cheers for your feedback.

Sent from my old trusty Desire.
[HTC One X] farasatyarkhan:
I'm having the same problem and have replicated the issue here with a comparison to the HTC Explorer

[YOUTUBE]ox1qSEkUbRU[/YOUTUBE]
[HTC One X] bigoliver:
I'm sure they know the scale of the problem now, contacting HTC hasn't got me far, though I will try again on Monday. HTC need to quickly make a statement to restore faith in the brand and phone. I've been without a phone since May, I'm contacting the media now.

Sent from my old trusty Desire.
[HTC One X] bigoliver:
Thanks, i'll add it to the op later today when I'm at my pc. Can you please post a link to this thread in the video comments.

Cheers, Oliver

BTW we just hit a landmark, 1,000 posts.

Sent from my HTC Desire
[HTC One X] scooters29:
I decided to pro actively sort this problem and have now got a phone i am much happier with, its faster, more reliable and easier to use.

As per my last post, having deduced that i had the issue i contacted my provider..t-mobile uk who were quite helpful and confirmed the problem. Rather yhan send the phone away and or swap it i opened the phone, adjusted the electrodes and reassembled.

This caused a serious issue...my handset seemed to have an excess of glue over the bottom area, opening the case damaged the soft key electronics when this glue yanked out some printed circuit ribbon. I should add that i was very very careful opening and used a plastic tool to access the innards.

This left me with no choice but to root the phone so i could add Button Saviour until i can order up a new screen and digitiser as helpfully suggested here.

I then decided to change the ROM and installed Renovate. I am so glad i did, most of the bloat ware which i didnt use is now dumped and the phone is lightening quick and much more reliable.

Its worth mentioning that whilst of a technical mindset (i fix my own cars , computers etc) my software skills ended with BBC BASIC in about 1985. However a few hours of researching this excellent forum gave me the confidence to have a go at it. 5 hours later and i am now have the basics, a much improved phone for my purposes, the new battery life is amazing, and i am thinking about having a go at designing apps.

If it hadnt been for the hardware issue id have never done this .

Caveat ...im not recommending that you do what i have done unless you are willing to take the hit on buying a replacement! There is always the very real chance of knackering your handset .
[HTC One X] farasatyarkhan:
Yea sure :) I hope HTC fix this soon. :(
[HTC One X] Kickasskev:
I got this problem aswell, gonna contach HTC today.

Has anyone actually been given a replacement for this problem?
[HTC One X] bigoliver:
Yeah, but the replacements tend to get the same issue. I love my phone, but have lost all faith in it.

Sent from my HTC Desire
[HTC One X] ToddeSwe:
I've gotten 3 from my local carrier shop.

Today I will visit them and change my two days old device again because of the screwed up GPS and that they gave me an old used device.

Yes! Got a SH25 today :) seems much better so far and better signal and a working GPS. :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Goldenrooster:
Quick question for the ones who opened their phones. There is talk about available glue to fit the screen to the body.

Is it necessary to re-apply glue? Isn't the screen too loose in the body I you do not aply glue?
[HTC One X] twistednl:
I personally don't think the glue is for that purpose but used to "seal" it for dust. The body clicks in place. But maybe some tech guy can answer it for sure. Anyone?
[HTC One X] krezo1987:
I am gonna open my phone today, so I want to know this too. Please if someone knows.
[HTC One X] potblack2win:
I have completely lost faith in HTC.

Who on earth,quality assures their devices "Edward scissor-hand" <--- very likely or do HTC employ robots that have clamps asss hands

Last year I ordered my HTC Sensation and it had problems with Wifi

Now just ordered the HTC ONE X and now find it has the same problem even though I haven't received it yet
[HTC One X] bigoliver:
If you have just ordered the phone then it is not too late to turn back.

I'm sure you really want the phone and it is a great phone in most other ways, but do you really want a phone that you think could develp

a fault at any time. It has really spoilt the new phone experience for me this upgrade. :(

Sent from my HTC Desire
[HTC One X] fokus:
Hi Goldenrooster,

when i opend mine, the battery was fixed with some "double sided tape" (don't know the engish word for it :rolleyes:).

Henc the battery fits exactly in the phone i did not fix it again at reassembling.

My HOX works still perfect.

BTW: I updated to the new Radio: http://xdaforums.com/showthread.php?t=1689679 (Radio_2.12.04.119.17 （Europe）

The battery life in standby is much better now.:D
[HTC One X] Htc_One_X:
Currently awaiting my new handset, been waiting since thursday, when it was shipped...:(
[HTC One X] mravant:
Dam...Mine was shipped on Friday and I was hoping I would get it on Monday :(

By the sounds of it I better not hold my breathe..
[HTC One X] arie9090:
Opening HOX

I open't mine fixt te wifi problem, but lost every sound.

What did i wrong?
[HTC One X] Kickasskev:
Did you go throught HTC or your supplier?
[HTC One X] azazin:
HTC Collected my device on Wednesday to fix this issue with my device, they received it on Thursday, yesterday I saw the status and it said Repair completed, can anyone guess approx when I will receive it?
[HTC One X] Htc_One_X:
I know i am hoping it'll turn up monday latest, did they promise you a full retail package or a handset only ? I was told it could be either or whatever was in stock, but was NOT guaranteed a "new" handset so looks as if there shipping Refurbs :0(

As Normal ill let ya'll know what comes n when.

I went straight through HTC fella, Phones4U only have a 30 day returns.

You?

---------- Post added at 01:22 PM ---------- Previous post was at 01:17 PM ----------

My guess would be Monday Or Tusday latest.
[HTC One X] azazin:
But mine hasn't been shipped yet, only repair has completed :( any ideas on how to get more details on whether I will get a replaced product or a repaired? Thanks bro.
[HTC One X] Htc_One_X:
Not a far as i know matey, Call them up Monday morning and ask them.
[HTC One X] xchasa:
Great news mate.

I've had ht25 replacement for nearly 4 weeks and with same apps, used it exactly the same as first faulty unit which failed in 1.5 weeks. Still has perfect WiFi. -7 when placed next to router. Stay away from silicone case and pinch test as I have and I'm sure you won't have any issues.
[HTC One X] GVeen:
And here's another one...

After a month of having no problems at all my wifi reception went from perfect to very poor in a few hours. Wifi was fine in the evening, next morning I had no wifi signal at all when I was more than 6 meters away from my router.

Squeezing it a bit did the trick so I know it's the faulty antenna connection causing this.

Have sent em (HTC) an email this morning and will certainly give em a call tomorrow.

Mine's a HT241W btw...
[HTC One X] man1acc:
Update on Dropping WIFI (Max - to zero - to max...)

I just found something interesting (For those who havent read my older post: I dont seem to have the hardware issue, because even with pressing and bending the phone I cant repeat the loss of the Wifi Signal. I just loose it (just the Point is shown) but I am still able to surf around or download stuff)).

I tried the old Desire of my girlfriend, she opened up a WIFI with her poor Edge connection (I dont get more here) and after connecting to the Network I dont seem to loose the connection. I checked for 5 Minutes, disconnected and connected 3-4 times new and every time I had full WIFI Signal.

So I am guessing the ONE X hast problems with some older routers (Mine is older than 3 years) or with the protocols its using. I will test it tomorrow with my router in my student home, this ones old too, but not from Linksys but Netgear. Hopefully it's a problem with the router (so it would be a Software Issue of the One x I think) - a problem worth living with...

(Sorry for my "bad" english, I am from Germany ;) )
[HTC One X] fokus:
Don't think so.

I've got a very old (steam-powered :D) Netgear router...

It works flawalessly wit my (fixed) HOX.
[HTC One X] c-bone:
May I ask why so many of you are choosing to go through HTC to get your phone repaired rather than the company that sold you the phone?
[HTC One X] Htc_One_X:
Because the majority of them ( Bar Orange ) Will only send it to them any way. . . .

And because i got my phone as a upgrade via Phones4U orange would / could not cover it because its not orange branded etc . . . . Confusing but Save too-ing and Throwing . .