yashsingh1/xdaforums huggingface dataset:
[HTC One X] rcasse:
I'd have to disagree. If the fix was announced on the 17th you can be sure that it was applied as soon as it was approved by engineering. It makes zero sense to continue to manufacture products that will likely need to be returned for repair and, therefore, wiping out a large percentage your profit on it. Anyway, ht/sh27 serial numbers are just those made in July no? They aren't actually different revisions or batches?

HTC will never say from what serial number onwards this was fixed from, for obvious reasons, but I would wager that boe323's device from after the fix announcement is probably OK. Whereas mine from a week before the announcement likely isnt.
[HTC One X] Rusty!:
My HT23 always felt pretty solid, affected phones aren't flimsy or anything.
[HTC One X] boe323:
Sorry, what i meant was, compared to my sh25 hox, you cant squeeze it, its to hard, like theres something underneath the area im sqeezing, my sh25(sold to my dad), you can feel the case bend under your thumb/finger. Im still not taking any chances though, as far as im concerned now, its just the same as everyone elses in regards to no fix applied.

---------- Post added at 11:25 AM ---------- Previous post was at 11:18 AM ----------

I really want to have a look inside, im just to scared lol. Hope temptation doesnt get the better of me.
[HTC One X] Krzysiec:
But as we discussed here... users got batch with 5th digit "B" it means June 11th so ;) But it is just ours speculation which batch got this fix included.... I dont think HTC is thinking this way... If they must replace whole mother board to fix this issue? ;) We knowo there is no need to replace it... U just need to pull up connectors a little. But at least... all this is our speculation ;)

To make it clear: Official statement about issue from HTC is from 18.06.2012 so fix should be included immediatelly but we know it MUST take few days to implement prcedure on production line... so the lowest digit after SH26/HT26 should be "I" = 18 any lower do not contain this fix ;)
[HTC One X] boe323:
Ah wait, i seem to recall the UK stepping out of the eu/euro or something along those lines, could be wrong, also could be the reason they give us a different ota date.
[HTC One X] dalecook:
UK in Europe?

Europe has 50 countries, the EU has 27 and the 'Eurozone' using the Euro € currency has only 17 countries of which the UK is not one. Either way, the UK in in Europe. It's like releasing an OTA update for Asia and leaving Japan out. I thought UK had the same date as Europe, with the caveat that it might take 6 weeks for everyone to get it? Except nobody's got it yet.

But this is small fry. It's not Jelly Bean and it's not a working phone, it's just HTC being a bit rubbish.
[HTC One X] boe323:
I agree with you on the phone and the daft inbetween update, we always seem to be last since that summit.
[HTC One X] bigoliver:
Great post, a bit of a rant but I'm sure it reflects the frustration we all feel with this fault. I fully enjoyed reading your views.

My only advice is to keep quoting the Sale of Goods Act to Dial-A-Phone (everyone avoid buying a phone from them) and paste this post all over the Web, hopefully you'll be so vocal htc or dial-a-Phone might finally resolve your issue just to shut you up.

Can I add your post to our horror stories.

Cheers,

Oliver

Sent from my phone using an app

EDIT: If you take this to a small claims court you can represent yourself and it will cost you very little (you can ask the court to refund these too) No need for an expensive lawyer.
[HTC One X] zombiefly:
a further update to my issue, which is now akin to walking through setting concrete. This is all posted elsewhere in this thread, but i'll recap:

after berating expansys/htc on every social media post they made, expansys got intouch and helped me with my problem (via the UK).

they put me in touch with htc, who then referred to head office. After a day, I had a phonecall from htc, who said head office will fix my phone and charge me for a new motherboard. I declined, saying this is the reason I was contacting. I supplied all the evidence including internal HTC fix pdf. it made no difference.

I went back to expansys, passed all the info over. told them under the sale of goods act that they need to repair/replace my phone. I waited again for 2 days. I then got a response:

"you can send your phone to us and we'll send it to HTC for repair".... err no. that wont work. HTC have my IMEI number (they insisted on it) and have stated if my phone arrives for repair, they will charge me for the new motherboard I am having forced on me. I replied back telling them that this was not going to work and i would be without phone for 3weeks or so, only to have it returned, unrepaired. I told them I was now considering legal action against them, the seller re: sale of goods act. Quoted the bits from CAB and the sale of goods act.

I've now waited another 3 days and had no further response from expansys.

I feel like i'm banging my head against a wall. I now have no option but to take them to the small claims court. How on earth do you begin to explain this situation to a layman? will i even win? Can i even be bothered?

My phone is insured. maybe it'll be stolen. If it got stolen in 6 months, there would maybe no 1st generation One X's available. maybe that is how i resolve this criminal act that has been committed against me by HTC and expansys shirking all responsibility for a FAULTY PHONE. Driven to fraud to get what the item I paid for in the first place? WTF

b@stards... Watchdog, anyone... HELP US PLEASE... £500 is a LOT OF MONEY these jokers don't care.
[HTC One X] bigoliver:
I say send the phone to Expansys, let them send the phone to HTC. Yes maybe HTC will charge Expansys or maybe not, either way this is not your problem.

You are returning your phone to Expansy under the sale of goods act, you don't care what they do with your phone, you just want a refund, replacement or repair (their choice) within a reasonable time. Expansy can't just pass on the cost of a repair to you, at worse they can refuse to Refund, Repair or replace ONLY if they can PROVE you caused the fault, as this is an acknowledged design flaw by HTC it cant possibly be you who caused the fault.

Hope this helps?

Oliver
[HTC One X] zombiefly:
yes, i've thought about that. i have no idea what i'm going to do yet. i'll wait until next week and see what expansys come back with.
[HTC One X] dalecook:
HTC fail

You can indeed quote me. I forgot to add I've been overcharged £7.50 a month due since April due to Dial-a-Phone too. Great all round.

Ta for your advice, keep up the good work!
[HTC One X] bigoliver:
Ok your added to the list of Horror Stories, please edit and update the linked post to keep us all informed. Thanks

I wrote a "Guide to successfully returning your phone", it is based on user feedback here and my own experience. I use 3uk as an example, you would obviously need to aim it at Dial-A-Phone, I wouldn't bother with HTC if you have an unlocked/relocked bootloader, too many people have been charged by HTC (which I totally disagree with).

Here is my guide, hope it can be of some help..

http://xdaforums.com/showpost.php?p=28331377&postcount=1875

Oliver
[HTC One X] bigoliver:
Latest updates to OP

Latest updates to OP 25.08.2012

* I have found and added another video repair guide, this repair did not go as planned but the video shows how to still fix the wifi if you accidentally snap your antenna pins. Link here

* Another video demonstration of the fault, this time after o2 "fixed" the phone. Link here

* dalecook has been added to the list of horror stories. Here

This thread has now received...

Replies: 2,686

Views: 261,098
[HTC One X] firesyde424:
I have a global hox that I purchased from eBay as I was not happy with the watered down version they are selling in the us. It was sold as used but, in a first for my experiences with eBay, it was in better shape than the seller said it was. Unfortunately, I believe that I have the WiFi issue described. Squeezing my hox in the manner shown on the video drops my WiFi signal to nothing.

Do I have any chance at a warranty fix assuming that I have no idea where the original buyer of this phone purchase it from? It is not branded and is factory unlocked.

I repair smart phones on the side and I have repared an att hox before, but the screen was already shattered on that one and I was replacing the entire display so it didn't matter if I damaged the screen getting it apart. Given the difficult of that repair, I am very reluctant to try it on my personal hox.
[HTC One X] comdinet:
I'm still having hard time to determine what is wrong with this one x.

Bluetooth randomly disconnects from devices, car bluetooth and headset:

On stock rom. Was much less frequent compared to leedroid.

Disconnects while untouched. Sitting on table without any usage, just disconnects from headset.

In cradle inside car. Not really exposed to sun/heat and AC is running.

Not in pocket, ever. On-belt clip, in hand, on table etc.

While on charger and/or with WiFi on.

Device belongs to CEO so I'm not able to just take it away from him and play with it for too long. I can't reproduce disconnects either. When I gently pushed it nothing happened, when I did same while playing music with BT headset the WiFi hard dropped signal, but nothing happened to BT device. I can hear strange clicks in headset when using phone, although, I'm fairly sure it's irrelevant.

Phone is on leedroid for around a month and now disconnects happen more frequent. This still can be easily pinned on hardware degradation anyway.

Trying another rom to see if it is somehow connected to leedroid is not an easy task. 4500+ contacts, 3000+ sms and countless e-mails. It took me half an hour to get to leedroid from stock rom and 5+ hours to restore phone back to how it was. Yes, everything, including every icon on background and it's placements and favourite addresses in Waze. So this is really not such an easy path.

I know the obvious is to just return it. Problem here is that there's no HTC around and I can do it only via re-seller. I spoke with them on phone and they have no knowledge of any htc one x misbehave with WiFi or BT. All I got from them was "bring it to us and we will gladly look into it".

I must be 100% sure before I make next step, downtime must be minimal.

UPD: It also can and does sometimes disconnect from BT device during call.

And I don't have 10 posts to ask question about BT in leedroid thread.

My "gently squeeze" skills are probably awful, sometimes when I press in indicated area 1 bar in WiFi is reduced and sometimes nothing changes. Can't really troubleshoot this with analyzer, we got 20 AP's and signal is jumping around all the time.
[HTC One X] bigoliver:
Best bet is to call htc in your area and see if they will repair the fault, they should they have admitted the design flaw.

Sent from my phone using an app
[HTC One X] bigoliver:
If gently squeezing the phones don't noticeably improve the wifi signal or it stays the same/gets worse then you don't have the loose connection fault, the phone obviously has issues but not a loose antenna.

If the phone belongs to someone else then why not just let them resolve the problem? I would try to distance myself from this lol.

It sounds like custom roms are not best in the ceo's situation as stability would be more important to him than performance tweaks.

You haven't said who the seller was or why HTC ain't around? Where are you located? From your post it sounds like the phone may be best returned to stock, if that don't fix the issue then return to htc or the seller for repair or replacement.

True it is likely to be a long process, but that's htc for you. I'm no Apple fan but they are way better than htc with their returns policies and repair shops.

Good luck

Sent from my phone using an app
[HTC One X] stuart0001:
If you have the antenna loose issue the signal will increase when you squeeze. If it decreases then you are ok and all you are doing is blocking the signal with your hand.
[HTC One X] comdinet:
He's CEO, I'm IT guy... distance myself from that is impossible :)

Stock rom had same issue with BT. Less frequent according to his words.

Stock ROM had much, much, much more issues. For example with stock rom it wouldn't list half of contacts when searched from HTC-car app. Many more glitches that preserved themselves after complete wipe and factory resets. It's work phone so yeah, custom rom was last resort. And to be fair he is very happy how his phone works, apart from BT issue. And he doesn't miss sense a bit.

Israel.

edit: I've stumbled across some post, last week, and can't find it now. It said that HOX had some new bt tech/chip inside and ICS was to blame for it not working properly, is that true?

HOX and HD2 on desk with WiFi analyzer and they both show same signal strength. So I guess not hardware?
[HTC One X] bigoliver:
Agreed
[HTC One X] wman2:
Finally my case is closed :)

Play.com received my phone almost three weeks ago. They said it would take up to 2 weeks to process in the warehouse but they "lost" it. After speaking to a manager they magically found the phone again and said they'd process the refund. Just checked my online banking and the refund has come through :)

Massive thanks to everyone on here for the help, I would have probably paid £200 for the repair otherwise :\ I'm just glad that almost 2 months later it's all resolved :)
[HTC One X] stuart0001:
Always glad to hear of a good result. Nice one. :thumbup:
[HTC One X] bigoliver:
Yes great result, shame we have fight just for a satisfactory result. After 2 months you can finally move on and buy another phone. Did you get htc's return fee back too?

In a way I'm glad what happened in my case happened as I learnt a lot from the experience, I m certainly more careful where I purchase expensive items from.

Cheers for the update, i've followed your case for a while and its great to hear you got your case resolved. They are some great members in this thread, glad we was able to help.

Sent from my phone using a popular forum app
[HTC One X] wman2:
Yes I got the return fee back as well. I'm not rooting my S3 until the warranty runs out because I'm not taking the chances after this saga...
[HTC One X] bigoliver:
A little off topic, but, with the s3 it is possible to reset the software counter and you don't have to register with Samsung to unlock. So it is possible to reverse the root process without anyone knowing.

Sent from my phone using a popular forum app
[HTC One X] wman2:
Yes with triangle away but you have to be on an ALE8 firmware and I can't be bothered with flashing with Odin etc., I'm scared something might go wrong :eek:
[HTC One X] Keppe:
Heya

Sent my phone in twice, first time they somehow forgot the laws of physics actually apply to phones too (they "forgot" to bend the pins out again so the contact was worse than before applying the tape)

A quite angry email and 12 days later I got my phone back with the message "we changed your motherboard" and it works perfectly.

That's nice,even though it took me three days to get them to give me the documents stating what exactly they did and it looks like the only thing that's not changed is my case and screen. (Can't give list of parts since its apparently confidential)

It makes me sad reading the stories of you people who didn't have a good experience trying to get this issue fixed..

HTC really did drop the ball on this one and it wouldn't surprise me the slightest if they are going to lose a ton of future customers because of this incident.

I know I am going to do my best to avoid them for my future devices.

Keep fighting them, don't let the companies sit on you.
[HTC One X] silenced3:
Is it mandatory for HTC to provide details of repair/parts replaced?

I had sent my phone for fixing the WiFi issue and when I got the phone back (within a day) the speaker was bust. So I had to sent the phone back and the speaker issue was fixed (again within a day).

The WiFi signal has definitely improved but HTC did not provide any details whatsoever of the fix. Should I also send an "angry email" and demand a report or will that be pushing my luck too far?
[HTC One X] Aleemz:
If we all send "angry emails" then HTC will have to put resources into replying to these when they could be putting resources to better use.

HTC has fulfilled it's obligation by fixing your phone. Why would they be obliged to go into any further detail, but I am sure they would not purposefully hide it from you.
[HTC One X] randombirt:
No pleasing some people...
[HTC One X] :
I'd said from the beginning the phone has hardware faults. I'm glad that it is coming to the forefront now. The more people report it, the better. Kinda like a power in numbers thing. I still don't have a phone. I'm still frightened I'll pick up a faulty One X, or one with a yellow screen or flickering greys etc
[HTC One X] bigoliver:
With so many units being returned unfixed or even replaced only to developing the same fault, many people don't have confidence in the fix or the phone anymore, I can fully understand why people want to know what has been done.

Sent from my phone using a popular forum app
[HTC One X] Keppe:
I did not send my phone to HTC directly but to a company (through my phone company to Telecare)

I did send them an angry mail due to them failing to repair the problem the first time. I had even asked them prior to sending my phone away if they knew how to and they said yes.

They are not required to send it and in my case they were hesitant to give me the documents but I persuaded the matter and simply stated that I wanted a guarantee that my device was fully repaired and would not develop the same fault again.

I don't recommend you to send an angry mail, I regret doing so myself, though maybe that was the reason my phone got properly fixed.. Who knows.
[HTC One X] Acelister:
I have to send my handset back. I thought it was a firmware issue as I updated it (official firmware, hadn't customed it yet) only 2 days before the fault occoured. I've had it in a hard case since I bought it, so imagine that was pressing just-so to keep the error from being obvious. As the case became damaged, it loosened.

Anyway - tried to email HTC (after 40 minutes on the web chat to 'Kevin' and ultimately being told to wipe the device as a last resort before sending it in), but the website keeps going 403. So I tweeted HTC_UK, now to sleep while I wait for a reply.
[HTC One X] bigoliver:
I guess some people here would be interested seeing your document, if I ever receive such documents from anonymous members ;) I would share them here (like the leaked official fix). If not that's cool.

Glad your phone got the proper fix

Oliver

Sent from my phone using a popular forum app
[HTC One X] tasos12:
I am about to buy my HOX from a friend who has a mobile phones shop.

I checked the serial number on the box of the HOX he already has in his shop and it starts with HT25.

Does this mean that this batch has the fix or not?
[HTC One X] bigoliver:
It means it was produced before htc acknowledged the fault, so yeah you can safely assume it wasn't produced with the fix in place.

Understand that the majority of one x (even new ones) were produced before the official announcements and many people are happy with their wifi, personally I don't have faith in the phone anymore, but don't let my views put you off.

Your best researching the issue (loads of info in the op) and deciding if you want to buy a phone produced prior to the official statements

Sent from my phone using a popular forum app
[HTC One X] kingkong0821:
Hey,just got my HOX back from HTC,

free of charge, and the problem is fixed:good:
[HTC One X] randombirt:
I see no reason why you shouldn't go ahead and buy it. The wifi issue isn't as common as oliver would have you believe and you should be able to tell soon enough if it struggles for wifi, in my opinion he offers bad advice in suggesting squeezing the phone to check for it.

I had a perfect onex that i purchased on 4th april, after squeezing to test for it several times i developed the fault, i took the phone apart and fixed the issue myself... That was two months ago and as i dont squeeze it anymore i still have perfect wifi so the theory that the phone will develop the issue regardless is rubbish.
[HTC One X] Von Ropen:
Hi, happy that HTC fixed the wifi problem, as they do with my HOX and a lot of friends from the Fórum, hoppe that Olivier put all this happy end stories (that there are a lot) on OP because as far I check the happy story are copleteley forget meanwhile the horror stories are accentuated.

Enviado desde mi HTC One X usando Tapatalk 2

---------- Post added at 03:09 PM ---------- Previous post was at 03:07 PM ----------

Yes, in most cases that the wifi problem is not present it is developed due the squeeze test.

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] bigoliver:
If a horror story has a happy ending it would still be a horror story, just a resolved horror story. It is up to the members who posted horror stories to update when resolved, I updated mine.

Many people have a good experience, if you like write a post about your experience and I'll link to it in the op, I'll add a new section to show the other side. I not not want to imply all cases are horror stories I just wanted to help these people trying to get their cases solved and other in the same situation.

It is not fair to say most cases of the fault are due to the squeeze test, I have no idea how you draw that conclusion?

Sent from my phone using a popular forum app
[HTC One X] bigoliver:
If you had followed my "bad advice" you probably wouldn't have developed the issue.

1. The op clearly says to only test if you believe you have the fault, it even explains why. You say you tested the phone several times until it developed the fault, why would anyone do this?

2. You fixed the phone yourself I make very clear in the op and throughout this threat that I do not advice this.

I also advice to squeeze gently and to contact htc if you do develop the fault. Please understand that according to the leaked htc official fix the repair centres are advised by htc to do the squeeze test, so htc are offering similar "bad advice"

If it was purposely squeezing your phone that caused your wifi to break you have only yourself to blame. To blame the advice offered in this thread (that you didn't follow) by myself and some great members kindly spending their free time to help others is rude.

Sent from my phone using a popular forum app
[HTC One X] silenced3:
My exact same thoughts.. I don't mean to be a snob but this is my third 1X. My other two devices had genuine "unfixable" issues and by the time I got my third, I was paranoid about everything.

I just hope the "fix" that HTC has applied is permanent. If they have just bent the contacts, there is a chance the issue could arise again in the future. But I will live with what I have now.. I'm starting to tire now and if the issue surfaces again, I will just sell the phone off and go back my old device.
[HTC One X] Von Ropen:
On this thread a lot of people posted happy stories with happy end and they have not linked on OP. From what I reading from this thread, there is a kind of HTC fobia. And it is a pity, because the thread could be helpfull for the people who suffer this fault but from my point of view it is not completely objective but subjective. Or you post all stories good or not good, or not post neither story as they create a kind of unnecessary alarm among users.

Well if you made the test once, nothing happens but if you press very hard and repeatedly the wifi fault would accentuate.
[HTC One X] Rusty!:
According to that document, it says they should only do the 'squeeze test' if they suspect the wifi fault, as it "will deform the antenna spring"