yashsingh1/xdaforums huggingface dataset:
[HTC One X] nicvw:
I was already following some of the ROM development threads here after finding the site on Google. When I googled for wireless issues on my phone this was one of the top hits and my first port of call :)

I'm in South Africa so a whole bunch of the fields on the BBC Watchdog form don't apply to me, I don't think they intend on foreigners submitting stories.

I see news sites are abuzz with this issue today, seems HTC have acknowledged the problem.
[HTC One X] HertogJanNL:
I brought my HOX to a repair centre a week ago. But the online repair tracker says they sent it to an internal repair centre first, and then to HTC a couple of days later :-/ Without notifying me!

I wish I didn't, would've been better if HTC whad picked it up. Dynafix works way faster, now it'll probably be another 1-2 weeks before I have it back :( DAMN KPN BUSINESS CENTER! They said they would repair it themselves, instead they ship it off...

Good news about HTC's recognition of the problem though. Perhaps I can convince them to give me a new phone now...
[HTC One X] LaneyEFC:
There really are alot of people with this problem... I try so hard to keep upto date with the thread! but each time I come on theres 2/3 pages more... finally sent mine off today, hopefully doesnt take as long as alot of people are saying...
[HTC One X] cdbwhoop:
I agree 100%. It is not unreasonable to expect a replacement especially when there is already a replacement policy in place - within the first 28 days of ownership in the case of my carrier at least. Yet for those who develop the fault outside of this period you are inconvenienced for a period of weeks.

This is what annoys me the most. It is not the fact that the phone developed a fault, which if I am reasonable is somewhat understandable given that it is pushing the boundaries in terms of the advanced manufacturing processes used, but the way in which it has been handled. HTC should allow anyone who demonstrates the wifi issue a direct replacement from the point of sale.
[HTC One X] Quido777:
same fault here - solved

Hi guys,

repaired by exerts tension of PCBA contacts in 15 minutes. I know that it can be temporary solution but ma be final :-D In my opinion, the advantage of this solution is that there is no breach of warranty. Of course, if you ignore unlocked bootloader via HTCdevs :-D :-D I hope that exploit to S-OFF will come and will be possibility to change "relocked" state to "locked" ...

I have also detailed images, but because I am "new" member, I can not post external links :-D :-D
[HTC One X] biancka:
Well......guess what ?? It has been almost a weeks since my chat with the HTC customer service and nobody has contacted me. Eventhough they promised they would within 24 hours. You know......even if they do repair my phone etc they have lost a costumer. I just contacted HTC customer service via chat again and they say they are still looking for a solution but I can send in my phone to be repaired. BUT....you havent found a solution yet ?!?! Yeah....but the repair might help. I think they are taking this long just so they dont have to replace all the bad phones. Do you think they'll hope we'll forget about it and that we will just live with it ??

The girl just told me to keep an eye on the media and the statement of HTC with the official solution. I just wonder how long that is going to take.
[HTC One X] junialum:
HTC One X to be redesigned as HTC apologises for Wi-Fi issue

http://crave.cnet.co.uk/mobiles/htc...d-as-htc-apologises-for-wi-fi-issue-50008314/
[HTC One X] AZanshin:
The way I hough I was the only one with this problem. The fact that htc said they are going to redesign the one x what those that mean mean for us early adopters?
[HTC One X] DsTroX:
Now the HOX is on golem.de a german IT-News Site ;)

http://www.golem.de/news/android-sm...em-und-aendert-die-produktion-1206-92622.html

By the way I will send my HOX for repair in the next days.
[HTC One X] darkpionner:
I have just had a response back from HTC

Not sure if I read this right but am I going to get charged for the repair? Should I complain more before I send it off?

edit: Re-read, only chargeable if I caused the damage
[HTC One X] Sneakyghost:
Hello all,

i am following the Wifi Issue with great concern since i heard about it around 2 weeks ago. This is because i own a One S with another, very serious issue. From this Thread i am trying to figure out the best way to get HTC to act on this.

While i am not intending to hijack this thread i'd like to grab the opportunity and try to reach someone from HTC (Urban Strata in this case) to please come over here: Touch Button Issue and make HTC aware of this. We are desperately waiting for an official acknowledgment from HTC too as it seems a very clearly defined issue. For now, HTC has responded to most privately driven inquieries and Support Requests with denial of the issue. So, contacting HTC directly is no option as of now.

I shall not do any further posts on this matter here. Moderation may feel free to remove the Post later. Thank you for your understanding.
[HTC One X] ASavva:
HTC do not, and will not respond to posts on this forum.

Make a thread like oliver has done and get others to do the same as what we are doing. Posting that in here is honestly a waste if time.

I don't mean to be rude, but this is a One X thread and we would like to keep it that way.

Sent from my HOX using my fingers
[HTC One X] ASavva:
You didn't cause the damage. But I also hope you haven't flashed another Rom onto your phone. Just gives them another reason not to repair, and another reason to charge you.

Sent from my HOX using my fingers
[HTC One X] darkpionner:
Nope, Waiting till the issue is resolved.

Cant wait to flash with new rom and get rid of sense and all the bloat applications 3 installed on the device :D
[HTC One X] mravant:
OK....

I have just received my replacement phone directly from HTC...

It is not in retail packaging and only the handset was included, I did ask HTC and they said this handset was one from Head Office and from Taiwan.

Everthing at present seems ok and as its directly from HTC it is unbranded, so none of the Vodafone crap on it.

I do have a question, I noted down my serial number before I sent It off and this phone has come back with the same serial number but different IMEI number????

Did they reprogramme it before they sent it back to show the same serial number??
[HTC One X] ASavva:
Waiting to do the exact same myself! I contacted HTC today using online chat. The guy I spoke to knew about the issue, but told me to take my proof of purchase to where I bought it and have them send it off for repair.

He then told me that I could alternatively take it to the repair centre myself that they would be using. The repair centre was Fonebiz.....

Dealt with them before and I wanted to kill myself. I actually ended up buying a new phone instead because they had it for 5 weeks in total.

So I'm waiting for you guys to get your phones back from repair, have one of you guys open it up and show us what they did, then I'll be doing the repair myself!

Sent from my HOX using my fingers
[HTC One X] bxlogic:
i had some problems wifi error after i reboot the phone, but since i downgraded to stock rom now seems to be fine, i had also a yellow spot showing me in white screen but when i downgraded to stock rom the both error dissapeared strange!
[HTC One X] c-bone:
Just as a heads up that the IMEI number is tied to your vodafone account so if you ever take the phone back to them for any reason they will now assume it is a different phone completely. Also if you ever get your phone stolen I think Vodafone won't be able to blacklist it without knowing its IMEI so I would let the know. Someone correct me if I am wrong.
[HTC One X] andee84:
Had this issue too.

German vodafone customers can get a new one directly in vodafone shops. Tested :) by me...
[HTC One X] ASavva:
A new what sorry?

Sent from my HOX using my fingers
[HTC One X] andee84:
New htc one x. You must not wait for repair.
[HTC One X] ASavva:
How long did you have your phone before you went back to the store? Was it long after you bought it?

Sent from my HOX using my fingers
[HTC One X] GVeen:
Since I have been experiencing the same problems everyone in this thread has, I gave HTC a call. They'll pick up my HOX tomorrow.

The guy on the phone told me it would normally take about 10 days to get my phone back. To be sure I get back what I sent in I made a screenshot the tab containing imei & serial number. Also made some pics of the front and back of the phone itself.

Hopefully it comes back fixed. If not I'll send it in again :P
[HTC One X] Urban Strata:
Based on dividing the number of calls we've gotten to HTC's customer support lines about the issue by the number of international One X units sold worldwide to date, this affects only a small subset of the total number of devices. Of course this data is based on self-reporting by the customer, but it's the only data we have to go on.

To be sure, I'm not saying this is a minuscule amount, just that that it's not all or even a majority of One X units that are affected by this issue. Regardless, HTC aims to make all our customers happy, so even a small subset of customers is extremely significant.

---------- Post added at 03:43 PM ---------- Previous post was at 03:43 PM ----------

Yes, HTC is watching and responding to this forum. :)
[HTC One X] Goldenrooster:
When they say "not even a majority" and this is the best they can say, to me it seems that they guess that almost have of the SKU's sold has the issue. It does not say anything about the number which is likely to be impacted in the months ahead. Fair conclusion?
[HTC One X] ToddeSwe:
Once again, how is this fix made and from witch serial number can we see this fix?

Skickat från min HTC One X via Tapatalk 2
[HTC One X] ASavva:
So will the new batches have the same fix as our repaired phones? If not, then we would realistically be better off selling our phones and purchasing phones from new batches.

Sent from my HOX using my fingers
[HTC One X] bigoliver:
It's great to know you are watching this forum and taking the issue seriously, I hope you are right and that it is the minority of handsets, obviously this fault takes a whilst to appear so I guess only time will tell.

Coming from a rock solid HTC Desire this has been a shock, I purposely chose HTC over the other brand because I wanted a solid reliable phone, hopefully we will not be left disappointed.

Cheers,

Oliver
[HTC One X] randombirt:
Guys i have done the diy fix, once i realised i'd forgotten to remove the sim tray it went like clockwork i now have full wifi signal where before i had barely any signalView attachment 1140541

I opened the phone and intended trying to open/bend the two square terminals to allow them to sit tighter against the aerial part on the case, i tried to open them but they are a sort of two piece terminal.View attachment 1140543

Firstly thanks to CarlDaz for the image as i have no secondary camera. Secondly excuse my drawing as i've used picsay and my thumbs aren't too precise but you should get the gist...

On the pic i've doodled a rough side profile of the terminal/spring. Now the bit in green doesnt allow you to adjust/bend the red bit up as the two pieces (red over green) are linked somehow and you've got minimal movement so i thought f#@k it and snapped the green bit off:D

Now without the green bit you have a much springier? More springy? terminal so i bent them up a couple of mil an voila!... Full bars on wifi!

I've done the squeeze test since and it's perfect! Full signal as the terminal's springyness? isn't hindered by that secondary (green) bit. For any of you brave enough i would definately go for it, it was a doddle really. Don't forget to sellotape the buttons and remove the sim tray though! Oh and as you open the phone up you'll find it's stuck with double sided tape in places, make sure the battery comes away from the case and stays with the business side of things as my battery was stuck well to the case.
[HTC One X] randombirt:
Oops, forgot pics...
[HTC One X] ametarasu:
On analyzing Wifi strength using Wifi Analyzer app, I find that my home connection signal strength fluctuates between -60 to -40 dBm

On pressing the backside as mentioned in videos I find a marginal increase in signal strength and then it continues its fluctuation.

Does this mean my handset fall under the faulty ones?
[HTC One X] Goldenrooster:
For me, the only way HTC could turn this into proper crisis management is to be more transparent and publicly provide answers to the following questions.

What is your best guess about the percentage of devices having or potentially developing the WIFI issue?

What is the actual hardware fix that has been implemented in your production process?

How can we recognize the new to be sold devices that have this fix?

When will these devices become available?

Are currently devices being sold which still have (the potential of developing) this issue?

What exactly does the repair look like for devices that are currently taken in to be fixed?

Will there be any change in the weeks ahead to the manner of repair being conducted today?

What promise can you make to owners who have a device working properly at the moment, but potentially developing the issue overtime?

When will you provide more information of how you will be dealing in an orchestrated manner with affected customers with faulty devices?
[HTC One X] accord99:
I would say no. In normal use, the phone already has a strong wi-fi signal. The fluctuations you see are pretty typical of wi-fi.
[HTC One X] mravant:
Forgot to mention that it is a HT24.
[HTC One X] bigoliver:
It looks like your one of the unlucky ones, on a fully working phone, pressing between the camera and volume rocker should hamper the signal losing about 1 bar or just stay the same. It should not improve, if it does then you are improving a loose connection, it will probably get worse as time goes on.

Speak with the company you bought your phone from and HTC (Contact number in OP), ask them both for advice. Go with the best available option.

<EDIT the issue should be obvious when you do the test, if not just keep a watchful eye on it, I suspect it will get worse>

Keep us informed with your progress and good luck
[HTC One X] mohaimed:
so i should not buy the one x now? does everyone agree with this? i should wait right?

on percentage how many devices are having this problem?
[HTC One X] zellfan8:
Does it really work like that? From an engineering point of view, I think you just took away the support it need at the green part. Sure it is more flexible but it will be prone to worse long term deflection :confused:
[HTC One X] ToddeSwe:
If i was you I'll wait at least 2 months and then check serial number so you get at least SH27 or HT27 to be sure.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] randombirt:
@zelfan

I'm no engineer and i'm sure that the green bit is there for a reason but without it the terminal has so much more spring and i've given the phone a good squeeze. I think that because they are linked once the green bit has been flattened a little it hinders the red bit from springing back into position, also i think i'll be less likely to squeeze my phone now to get a signal therefore the terminal should experience less stress in the long run. Also i figured i can always have htc repair it if it does go tits up as there's no sign of the phone being opened up.

Seriously that terminal isn't gonna get that much stress and the green bit is a lot less substantial than the red bit at the connection and it will be the first bit to fail should anyone get a little over excited and squeeze too hard.

I'n one happy bunny lol :D
[HTC One X] zellfan8:
Well I hope it works for you. Maybe I'm too worried but those connection points were not designed to be spring really :confused: Just don't squeeze it, don't drop it, don't treat it like Humpty Dumpty lol
[HTC One X] randombirt:
Sure lol.
[HTC One X] andee84:
Since 2 months. Sry for late answer.
[HTC One X] BarryH_GEG:
I have a March-build HT23 and it’s been issue free since I got it three months ago. I've dropped it at least a half-dozen times and because I travel with it a lot it leads a fairly hard life. It’s never had a Wi-Fi problem and signal strength hasn't changed from when I first got it.

Obviously from this thread there are some number of phones that are having issues. I'd guess by now HTC's shipped a couple of hundred thousand. Going by the experiences of the two dozen or so people in this thread isn't statistically relevant. Look at the number of people participating in the One X forum that haven't posted here meaning their phones aren't affected.

No one here knows the percentage of phones affected or whether phones not having issues now will develop them in the future. If they say they do they're just guessing. My phone's fine right now and if at some point in the future it has an issue I'll deal with it then. That's what warranties are for. About 1/3 of the posts in this thread are from people with working phones freaking out about some potential future problem that may or may not occur. If you compare people in the One X forum's response to problems vs. the SGS3's you can draw the conclusion this group is a much more emotional lot. Speaking only for myself I tend to focus on problems I have, not those I may have.

There's certainly no downside to waiting if you can. But if you need a phone now, based on the majority that aren't affected, you're probably safe. At worst you might have to exchange it if the one you initially get has a problem but the odds are in your favor. A friend got a One X in the UK last week (I don't know the build date) and its issue free. Good luck with your decision. :)
[HTC One X] azazin:
Loosing all hope for HTC guys, recieved my handset today, handset is still faulty! HTC says they have replaced the back cover but the WiFi issue is still intact, definately going to press for a replacement handset or a at least a repaired one now!! :mad: :mad:
[HTC One X] mohaimed:
y not create a poll to find out how many users are getting the problem and how many users are problem free. that would help users and also guests to understand what to buy and when to buy.

since there is no service centre for HTC in my country so i think i wont take the risk coz i cant replace it.i will wait for the next two months. if situation doesnt improve. i mean if one x is entirely fault free then i will buy one x. or i am going for an s3.
[HTC One X] ametarasu:
Now that you mentioned about losing signal on pressing, I am seeing that behavior. I kind of got confused between the fluctuation cycles. Now I am definitely seeing a drop in signal on pressing.

So I guess that mean I am on the safe side :)
[HTC One X] mattuk:
The problem is that this fault isn't always there from purchase my first hox developed the issue a lot later than the refurbs. I think people are right to be concerned. Let's wait and see what HTC say. If your hox is working great well that's fantastic. I hope you don't end up having issues.
[HTC One X] expza:
Instead of bickering about how large this issue is, just answer the poll:

http://xdaforums.com/showthread.php?t=1720432
[HTC One X] Rhino-2-Horny:
im highly dis-illusioned by Htc lack of reply to finding out what the new batch numbers are and when they are being filtered into the system as i have been holding back for some time in purchasing one waiting to see how this panned out.

full respect to bigolive for getting us this far and cornering them into a statement and without pushing for legal aid mind you ;)

but in all contexts of thought how do they expect me to buy a phone that may or may not have the issue now or develope through normal use without even offering to replace the affected handset with a replacement when the issue rears its head or even provide the new non flawed phones start batch date?

i was really hoping to get the phone ...REALLY i was ....but im not throwing that much money on a contract-less phone to play russian rullete .. also to add fuel to the fire theres still nothing heard on the camera stuttering issue but that another thread.

think ill wait for LG quad core since is nearly exact same spec but better.

sorry if i voiced my opinion too loud but i had to say it..cant wait 2 more month for new batch of phone :(

big repect to big olive for all his hard work
[HTC One X] twistednl:
Is it me or the app? Dont see any poll...
[HTC One X] distortedloop:
It's the app . Polls don't show in Tapatalk.
[HTC One X] bigoliver:
Peace

A few people have joined this thread to defend HTC and the One X, which is fine, but please read on.

This thread was never to intended to discredit or harm HTC or any of their phones, I just wanted to help anyone else in my situation. The problem was more widespread than I imagined and this thread has grown at an amazing rate (we have very near 100,000 views & 1,300 comments atm) I honestly expected a couple of dozen replies.

HTC has apologise for the problem, they have a contact number which you can contact them directly to get your issues solved (I personaly have found them to be very helpful) and they have made steps to prevent this from happening to future models.

Ok HTC maybe rushed the phone out to beat rivals, it maybe needed a little more beta testing. Anyone can make a mistake and in this case I feel HTC are genuinely trying to making it right again.

I know your all angry about your phones, but people, please lets not insult this otherwise great phone or company.

And to everyone who seems to denie this problem even exists because their phone is ok. This issue is real, I am not trying to make a mountain out of a mole hill, all these comments are real and they show the scale of the problem facing HTC. I would like to think this thread helped minimise this problem to just the first few months of production.

I am sure this thread has done what I wanted it to and helped a lot of people, many more than I had expected. I am sure the information here will continue to help others and will continue to grow.

Now people lets stop trying to discredit this thread, HTC or the One X and lets use this thread as I intended, to help each other with this issue.
[HTC One X] bigoliver:
I purposely didn't add a poll as I am sure it would be skewed, most people finding the poll would have the issue hence finding the poll in the first place. I didn't want to exaggerate the scale of the problem. I think the size of this thread tells you the scale of the problem, it's pretty big!
[HTC One X] tophat2222:
My second Hox has just gone back to HTC for the same reason. Not happy!
[HTC One X] trevham:
While i think its good news that HTC are now on to this they still need to make sure the company(ies) they use to complete the repairs are up to the job. Judging from my last experience and others i have read about you may or may not get your phone back fixed, it may or may not have parts missing and in some cases problems might be made worse.
[HTC One X] twistednl:
Great words from a person who used a lot of his time to help everybody with this problem!

From my point of view, there was never the attention to discredit HTC neither the One X. Still a great company and still the best phone money can buy!

Hopefully everyone who suffers with this problem will get the solution that fits best. For some a home repair, for others a HTC repair and the lucky ones (depends on the provider/reseller) a new hox.

Keep up the good work and let’s keep this thread clean from off-topic discussions and pointing finger.

:cool:
[HTC One X] bigoliver:
Now HTC acknowledge the problem they should be able to offer your phone a real fix this time. It is awful being without such an expensive phone though :(

Maybe they will offer to make it up to you somehow? but don't hold your breath!