yashsingh1/xdaforums huggingface dataset:
[HTC One X] billyjonstevens:
Guys,

Just thought I would share my experience with HTC repair, its not been brilliant but ive emerged the winner. I have had the wifi issue which I put up with for a long time, screen discolouring and volume button snap in the the middle which ive noticed on a few other peoples posts here.

I sent the phone off unlocked ( not re-locked ) running ARHD. Of course they came back with a repair bill of £200 as they claimed I had voided the warranty due to the bootloader being unlocked.

I did not accept this as a viable reason for non repair as lets be honest that is not the cause of a wifi antenna breaking, screen discolouring and any other hardware problems ( unless you brick your phone ) I reiterated this point over and over again, also I made the point that when they were hitting me with ' unlocking the bootloader voids warranty' I read the warning statement given as you are unlocking the bootloader.

"unlocking bootloader may void part or all of your warranty"

I emphasized the point MAY, and explained that they are not specifying what you need to do after unlocking the bootloader that will void any warranty.

also mentioning as previously stated at the beginning of this thread that HTC admitted to a manufacturing process problem with the WIFI antenna, which basically is telling us that they produced faulty goods. Under the sale of goods act as long as the goods are under 6 months old you are covered.

I was also told by HTC that point that in section 7 of their terms and condition that any unauthorised modifications will void the warranty, well technically I have not modified the phone in any way - the software yes. A service which is provided by the HTCDEV website. This point seemed to change the attitude of the HTC repair team at this point. They then requested my Bin file and HTCDEV log in.

lastly I quoted section 4 of their T&C :

''This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment.''

I stated - It is the hardware originally supplied that has failed in my phone not the software and I made the point of saying that you are refusing to repair my phone on the premise of software modification when no software is covered by your Warranty anyway.

This morning HTC called providing me with my tracking number for UPS and have repaired my phone free of charge. it took just over 2 weeks, but its been done and for free, just seems like all their T&C and Warranty's are too vague. Don't give in, stand your ground as im sure many have you already have done and succeeded,

Just thought id share my experience :)
[HTC One X] nadstar96:
Given to HTC

Had my phone collected on Thursday afternoon, still awaiting to be notified when they receive my device or the tracker to confirm it. Will post back how the works out or what they decide to offer me.
[HTC One X] nadstar96:
Got it back today! In a package it didn't say what they had done, just the original phone and a letter about the warranty. To be honest it seems like they havejust reset the factory settings and sent it back. It connects to the WIFI and is well in the room but elsewhere its always switching from up and down and in my room it takes ages to load some YouTube videos without buffering. So don't know if I should send it back again. Why can't I just have a perfect working phone ha.
[HTC One X] nadstar96:
(3rd Post in a row) I phoned them up, and this is RIDICULOUS. Apparently the guy says they DIDN'T fix it, they automatically sent it back by mistake and now have to send it back which will have "Priority" fixing but due to Christmas holidays it's better if i send it on JANUARY 2nd! These constant disappointments are really annoying me and am worried as it will be 6 months of ownership in February which I'm not sure if it will expire the warranty on the 3 contract or on giving it back.
[HTC One X] boe323:
I shattered my glass one my onex when trying to get the back off to check if i had one of the fixed devices,well, it was indeed a fixed version of the onex, but, ive smashed my damn screen, model number was sh26nw104--, how much does htc charge to replace the digitizer?.
[HTC One X] knoxploration:
Sorry to hear about the breakage, but now it has happened you have a chance to give back to the community. Afaik nobody has yet posted a picture of the fix in a production phone. Got a camera to take a few pics?
[HTC One X] boe323:
Damn, i didnt think, ive sent off for repair now though, what i can tell you is, that theres little tiny peices of plastic glued either by the side of the connection or inbetween the 2 connection, there less than a centimeter in length, also there one long strip (where the wifi antenna is) stuck to the metal housing covering circuitry. All in all theres less plastic used on the production model than there is when you send it off to be applied. Oh yes, HTC are charging £170 with vat for the lcd+oca+digitizer, and i think a new back.
[HTC One X] knoxploration:
Ah well, such is life. The info is useful even without a picture. Thanks!
[HTC One X] boe323:
Wow, im really impressed with HTC repair centre, they were very speedy, and workmanship is awsome, my phone looks better than when you first purchase, i have all the protective plastic on the case and on the screen, wifi is fantastic, i have no fault what so ever with our closest repair centre (DERBY), all came neatly boxed, so ill either put away as is for a spare or if i can sell for £320 becuase of its condition ill be happy.I have a onex+ now which im not at all happy with for the price i paid.
[HTC One X] Pipodi93:
Do you think that the tip is too thick?
[HTC One X] boe323:
I would just send it back for repair, i dont have a bad thing at all to say against the repair centre, my phone is like new.
[HTC One X] Pipodi93:
Guys, I'have noticed that a connector of the WiFi is missing! How can I fix it? If I put some solder on the place where the connector used to be and some on the metal plate on the back of the phone, will it work?
[HTC One X] kaospiloten:
Just a update from me, had the WiFi and screen error and sendt it in. Got it back after a week in really good shape. They switched my mb. Now its time to unlock and install AR 18 :D:D:thumbup:
[HTC One X] boe323:
No no no no no, my led is leaking on the power button and on the seem between the screen and the case, HTC didnt put the plastic covering back round the led after repair, damn it, i knew i should of charged it the day it came bak from repair, but i thought sod it, should put back in the box and use my onex+, i was gonna flash the new 4.2.1 atock jelly bean rom on it, so i plugged it in the charger to get it charged, and i see the damn led light leaking every where, i dont think i can live with it, its gonna have to go back, i have my onex+ anyway, im just scared that it will get damaged or something, as they sent it back in better than new shape( all plastic covering on it)
[HTC One X] PierreTech:
I bought my htc one x since april 2012. This problem only occured recently. I am on androidrevohd rom. Im from the philippines. Do you think they will accept my warranty?
[HTC One X] dnel:
My HOX is virtually unusuable on some of the networks I use, wifi analyser gives me -90dB signal strength where reception is excellent on my laptop and other phones, but others are not too bad until I move out of the room and strength drops off sharply.

Going to take it in for repair.
[HTC One X] mahdibassam:
Change housing ?

Hey guys,

I have this Wifi issue, when I press the side of the phone it goes full strength.

If i change the Housing, would it fix the issue?
[HTC One X] mafia187:
Purchased hox end of may didn't have any WiFi issue untill 3 weeks go, opened it up 10mins ago (only using my fingers) applied a bit of glue and foil over the copper plate and put it together without breaking anything. WiFi back working normally, If it plays up again ill do the soldering iron job on it.
[HTC One X] Rusty!:
No, the fault is with the pins on the motherboard, not the housing.
[HTC One X] nadstar96:
HTC: "No Problem Detected"

I finally managed to get HTC to repair with it being on "Priority" after the hassle given before.

I received it on Friday after sending on Wednesday with a letter saying the following: "We have tested your device rigorously to our manufacturing standards, unfortunately we have been unable to replicate the fault you reported, despite extensive testing."

With a link for further problems/solution's and saying to explain problem more to the contact phone. This is dissapointing, it has led me to think it is my wifi (BT INFINITE) which used to be good before infinite and a little after getting it. Either way I am sure there is a problem with the wifi connecting to the phone properly.
[HTC One X] wigankev:
I'm having the same issues. Just booked a repair. Hopefully they will fix it first time round.
[HTC One X] Eggcake:
After sending my phone to repair in October for the WiFi Bug (bought it last april) and not getting it back after 1.5 months (blaming my provider for that...), I got a refund. Yesterday I got my "new" One X (used, bought in September) :

I have 2 routers in our house. The main router, next to the modem, is in the upper floor (Netgear WNDR3700). A repeater is in the second floor, next to my main Desktop PC. Downstairs is the "main" toilet of our house and you all know that the most important thing is to have WiFi on the toilet! ;) I have a very good connection to the router 2 floors above now (to the one in the 2nd floor, the reception is bad because it's across the house).

Just to put that in perspective:

At that distance, I had connection with my HTC Desire, my replacement One S and my very old and broken DHD. I didn't have a connection with my broken One X (which otherwise was fine).

With the new one, I have 17MBit downstream...right next to the router, I get a little bit above 20Mbit...so that's awesome. I'm very happy now :)
[HTC One X] twistednl:
Just recieved my hox after 2 repairs. The swapped the board and the WiFi is ok now only the phone stays in airplane mode and I can't get it out of it. Any help?
[HTC One X] bigoliver:
Great to hear you got a happy ending :)
[HTC One X] TotalManiac:
My phone will be picked up by the repair shop next Tuesday. I just hope I won't have to wait long for them to repair it ._.
[HTC One X] boe323:
I know this is the place for the hox, but, i had my hox+ picked up yesterday because i had a pinhole of light shining through a black background, it didnt look like a dead pixel, just looked like a hole lol, maybe because the pixels are really tiny on that screen?, anyway, my tracker still says phone not received, is this normal?, when i sent my hox back for the so called strengthened gorrilla glass(TM) that shattered when i sat on it, it was received the same day, i had a bill come through same day to pay for the repair.

---------- Post added at 09:08 PM ---------- Previous post was at 09:01 PM ----------

download advanced settings, and play with the options in phone, theres band selection, prefered network connection, turn radio off and on, maybe it will budge what ever is stopping you from turning plane mode off.Other than that you will have to factory reset, and would help if you used a different sim, when you put a different sim in, the phone reconizes this and resets the values, you should have a notifiaction icon saying simcard inserted or new sim.
[HTC One X] twistednl:
Just received a phone call from Vodafone nl. I can pick up a brand new phone. Can choose between S3, S3 mini or an iPhone 4. I want a working hox so hopefully this is possible too. My problem is solved after 6 months :)
[HTC One X] wigankev:
I've just tracked my repair on my phone and checked under the letter and accordingly they have only done a Software Upgrade to fix the issue! I could have done that... If issue is still there i'm just gonna send it straight to HTC cause Three UK is useless.
[HTC One X] bigoliver:
Snap, its annoying 3uk are still fobbing people off months after my video exposed them in the op.
[HTC One X] hamurapi:
My device was replaced with new one... which also have it's wifi broken in 3 weeks (squeezing fixes the problem) did they fix ANYTHING?!!!
[HTC One X] dnel:
Any advice please?

Sent my phone into O2, came back today saying that a "connector refresh" is required, this sounds like the Wifi connector needs repairing although 2nd/3rd hand info to the store could mean anything. They are quoting me £50 for this repair and refusing the honor my warranty due to the unlocked bootloader, I fail to see how a modification to the software can void the hardware warranty, sounds very fishy to me.

Tried to get the issue escalated but got stonewalled, there's no resource, pay it or get the phone back unrepaired. There's a complaint department but they take upto 14 days to respond, I've 5 days before they send the phone back as-is.

Has anyone had any similar experiences with O2 repairs and unlocked bootloaders and can suggest anything I can do?
[HTC One X] ninjakettle:
£202 for repair! (UK)

My wifi was always a bit crap, but i only every used wifi near my home router - so wasn't too bothered. But it was only recently when i tried to connect to some bluetooth devies to stream audio -that i started investigating why it couldn't maintain a connection. I found this thread and confirmed a gentle squeeze made all the difference and thought i'll send it off to HTC.

So i rang em. Explained the issue, they conceded that they knew of this type of fault. Before sending they warned me if there was cracked glass or any obvious damage, that they'd be forced to replace those parts and charge me. I said, there was only some scuff marks around the phone (i don't use a case) and they said fine.

So i sent it off and now i've just had a reply

"Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair."

£202 - To repair, including the replacement of part "ENDEAVOUR RTV MB C9 GBR ENG WHT EMEA"

£48 - For return without repair!

I mean seriously. I'm furious. The phone was returned to stock, and was not damaged, just scuffed from use.

At this stage, given the evidence, why aren't they just holding up their hands to this issue.

I've rang back and they've escalated and will send me pictures showing the alleged "damage" which is apparently to the main board.

How they think i've damaged the main board is beyond me.

Even if they show a crack or fault or whatever - how the hell am i going to prove it wasn't me.

The only issue my phone has is the one covered at length here. If there was an internal stress crack or whatever it turns out to be - i've no way of proving it wasn't always there or that they're not responsible :(

\waits for pics.
[HTC One X] boe323:
So i rang htc up today after seeing my phone is marked as repaired, i asked what had been done and they said the phone had defected led, light sensor, and back light, nothing about a new screen or wifi, i hpe theyve been done, my main fault was a pinhole of light shining through a black screen, which is probably a dead pixel, im going to be so pead if its not done.
[HTC One X] boe323:
well I received my phone back, nothing as been done to it at all, except I have now got a misty and scratched camera lense, been replaced with a cheap piece of plastic for some reason, I swear it was glass before I sent it in, and there was not one mark on the damn phone, to top it off, I still got all the same faults, not even a reflash of the software either, what a joke.
[HTC One X] ninjakettle:
Boy - this is proving to be a nightmare.

They contacted me to say they won't fix it because my Bootloader was unlocked/relocked.

I've pointed out that the phone was returned running stock with factory reset and that this is not a software related issue anyway. They actually agree that it's a hardware fault - but won't fix it under warranty because of the Bootloader!! I'm exasperated and just drafting another reply now.

<UPDATE>

Multiple calls, multiple emails later; finally got case escalated to head office. They've approved to fix as gesture of good will.

Said they were going to reset my phone to 'locked' too and that i should think carefully about unlocking it again as they are still standing by the fact it voids the warranty. Hope to get it back soon. It's been a bit of an ordeal
[HTC One X] ToddeSwe:
Sv: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

To all with one x wifi problem, buy or change the phone into something else.

I got myself a S3 and life has been wonderfull since.

Was holding my friends one x the other day and my God how laggy jiggering it was comparing to S3.

Sent from my I9300XXELLA Android 4.1.2
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

I also swapped for an s3, I do miss the hox though and preferred the hox in many ways, but, the s3 is much more reliable and I value reliability, it's feels great having faith that my phone will work when needed.

I think the hox was rushed out, hence all the problems the s3 is much more finished.

Such a shame as sense is great.
[HTC One X] ToddeSwe:
Sv: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

I can't agree with you more.

Sent from my I9300XXELLA Android 4.1.2
[HTC One X] Sylvania2:
Sv: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Hi

My Hox (HT245..) has the WiFi issue as well. Was told it was firmware issue so waited for jb update, and that didn't fix it. The pressure test shows better WiFi so hox was delivered to repair center. Received it after repair the other day, WiFi fix mounted (only 3 items of pc from the listed repair guide was mounted) and issue is not gone. And now the back cover has tooling marks below the screen and the screen has two small scratches at the edge.. complained to htc, they still say it is firmware issue.. phone is now being returned to repair for the second time.. hope they fix it

Best regards
[HTC One X] daven:
Right, I posted a little while ago about sending my device off for repair and having it returned with a crack down the side. It's taken this long for HTC to get back to me about the issue and they are outright refusing to repair my device due to the fact that it took me a little longer than 24 hours to report the damage to them. I had proved however that the device wasn't damaged in transit etc. What's worse is that they are now writing off the remainder of my warranty!!!! As you can imagine I am pretty pissed off about this. Not sure if this is bad as some of the other horror stories but I'm starting to wish I'd never bought this damn thing.
[HTC One X] lms24:
Fixing the wifi issue

Hi guys!

My HOX also suffers from the wifi issue. I bought from second hand, and I didn't get a bill, so I guess warranty won't work...

I now think about fixing it myself. I've seen the video in the OP and I thought, I could at least try it. Can someone tell me if there's anything where I have to be really careful with? What piece of wire did the guy use in the video? just naked wire or a thin cable? I guess cable's better right? Sorry for the noob question btw...
[HTC One X] xchasa:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Use an old usb cable. Cut it open and use some of the smaller cable inside cut to length.
[HTC One X] wigankev:
I sent my phone back a 2nd time an accordingly its been fixed now. Just reviewed the letter online and it says

Our repair centre engineers carried out a a mechanical repair, which involved replacing parts, to make

sure that your mobile is working properly, we then ran it through a thorough quality check.

. Hopefully shouldn't have any issues when i get it back tomorrow :)
[HTC One X] atrako1973:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

HTC don't actually ask for a receipt ,but dont tell them u bought it second hand , say hello, I'm on contract with blabla,my WiFi is not working and see what they say ....make sure to relock your bootloader if its unlocked , mine was locked stock phone ,bought it 2hand and HTC repaired it 2 time one WiFi and second was screen replaced due to orange spots ,hope this helps...
[HTC One X] bigoliver:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Great advice, thanks for sharing
[HTC One X] narkor:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

This is my solution. good for me!

- Simple,

- Light,

- Maintaining the warranty,

needed: guitar picks, dual glue, replace tools!

Step 1:

- Switch off the phone.

- Disconnect the house

Step 2:

- Minimize the bonded cut.

Step 3:

- Easy to pick up the tool.

Step 4:

- Insert the glued.

Step 5:

- Put back the device

- Assemble the house

Step 6:

- Turn on the phone and on the wifi :)

THE END

Sorry bad english :(
[HTC One X] Rusty!:
Re: [HARDWARE FAULT] WiFi antenna fault. HTC One X [30.08.2012]

Problem with that is it's still a temporary fix, the pins are still going to bend. Probably even more now.
[HTC One X] nameite:
This worked for me

Take very little double sided tape, rolled it into a tiny ball, squeeze it under the pins.

Take an eraser, clean out the contacts on the back cover...wireless as good as new
[HTC One X] wigankev:
I've just got my phone back from Three UK 2nd time round and its finally fixed this time :)
[HTC One X] plocri:
I sent mine on jan 8th for the wi-fi issue and it came back yesterday repaired!

Mine was under european warranty, but I live in Italy and it was sent to an Italian HTC repair center.

It had also a problem with the glass and they replaced it
[HTC One X] pradeepvizz:
I had the WiFi issue about 3 months ago. It was fixed at that time by applying the Mylar and WiFi was better. However i had this feeling of WiFi still not working good as it should and when compared to the Nexus 7.

I had a unlocked device and sent it back to HTC and and the service center claimed that they would not repair it under warranty as it was unlocked.

The service center sent me a service advisory that says devices which are S-OFF / Unlocked / Relocked / REVOLUTIONARY not to be honored for warranty service.

Taking aspiration from billyjonstevens post http://xdaforums.com/showpost.php?p=35432353&postcount=3401 ( thanks to him ), i replied to the service center, which they seem to escalate to HTC Taiwan. They told me that they got a special approval for my case and replaced the motherboard.

I will be getting my device today. Hope i don't post back about problems on this thread :P :)
[HTC One X] Sylvania2:
Hi

After first "WIFI FIX" repair i noticed some small cracks in the back "plastic" between Screen and Back cover. My question is now what replacement part is the "plastic" part of ? screen, middle frame or ?

Best regards
[HTC One X] nameite:
If I'm not that is the middle cover which the screen sticks to.

The one where you have to use a heat gun to warm so the screen can be taken off.
[HTC One X] boe323:
Repair centre have had my phone on repair now for a week, no progress, apparently there waiting for parts shipment