yashsingh1/xdaforums huggingface dataset:
[HTC One X] twistednl:
Tried to get it solved by contacting HTC NL

Hello people,

I tried to get to problem under attention by sending HTC NL a support call.

Guess what they send me back

(note!, been translated via Google translate from dutch to English since I was to lazy to do it myself)

I hate to hear that you are having problems with WiFi.You talk about this problem as a known issue. We have not received official notification of this. What I do want to mention is that we want to help, but a new device we can not control. This would really be a repair or possible a thorough investigation.We want to know whether the poor coverage occurs on all networks or only on a network.

1. It is best to reset the router once. I would start with that.If you do in other places can connect, follow the following steps. Otherwise let me know of you.

2. You can customize the security on the router or change it to a B router instead of an N router if your router is an N router.

3. You can also check which channel the signal arrives. If that is namely 12, 13 or 14, this will not be supported by our phones. The reason is that these channels are not allowed in some countries and we want to prevent us from certain laws.

4. You can also contact the manufacturer of the router or the ISP that may be able to provide an update for the router.

5. If you are not a solution, by following the steps you can take a static IP address. We would like this information received from you and will continue to study the problem. The static IP address makes sure that the phone at that time can not connect with any other router.First you must find the settings you need. This is done on the computer.Go to start -> all programs -> Desk accessories -> command prompt. Specifies the command "ipconfig".Now you can put information in the phone go.Settings -> WiFi -> Long press on the network -> Scroll down -> Advanced Check to -> Scroll down -> Tick Passive to -> Enter information under this option.Should you need further assistance, then I ask you to respond to this email using the link at the bottom of the email with the following information:Full NameAddressTelephone numberIMEI (which you can find by following the device to enter: * # 06 #)Software Information (Settings -> Info -> Software Information)

Can you believe this? :confused:

A reply via the ticket system was not possible since the system failed (luckely I saved my answer before sending)
[HTC One X] adamgaltress:
Hopefully it shouldn't take too long before an official announcement is made. I will get on the phone tomorrow and see if I can get Zoe to get something going out to all support areas so they can offer support!
[HTC One X] rikardo1979:
lol :):) nice answer from HTC Customer service as usual - useless

They always talking something else than people want to hear and they never listen/read to people.

Thanks for share ;)

:cool:
[HTC One X] pdagenius:
Update on HTC official repair.

I sent my HT23YW phone to HTC in the UK last wed and I received it back today. It is relocked and I restored it back to stock before I sent it. The only work carried out by HTC was the upgrading of the firmware to 1.29.401.11 with the latest hboot. It remains relocked. I had to ask what work was done!

I tested the wifi this evening and the same low wifi signal fault remains.

I have now emailed HTC again and requested a refund. Am not holding my breath. Watch this space.
[HTC One X] twistednl:
You are making a joke right? The update the firmware and did not solved the issue?

Refund it will be for me as well. I'm really done with it.

Flagship my *ss!
[HTC One X] adamgaltress:
Not the first time I have heard this. I will raise this issue when I phone tomorrow as well
[HTC One X] bigoliver:
Change Log 11.06.2012

Change Log

* The first post has received a major facelift. Due to the world wide popularity of this thread by HOX owners and the media, I decided to clean up the first post a little. I removed some non essential stuff the make it more user friendly and easier to find things. I also got my wife, Marta, to kindly correct my spelling & grammar errors. (It really needed it) Big thanks to Marta

* We are on TV! xdaTV featured us as their headline of the week, see below

[YOUTUBE]B97vWHk2qJo[/YOUTUBE]

* Self repair video added, thanks to JikaxDev on YouTube for this extremely helpful video, see below

[YOUTUBE]_jZ-nelmWAI[/YOUTUBE]

* Media updates, there are numerous articles being published all over the web. We currently have 6 listed on the first post

Thanks to everyone for the efforts put into this thread

Oliver
[HTC One X] adamgaltress:
Welcome back, have you been reading the posts? :)
[HTC One X] meridiusuk:
Hi all

Just a quick question, is the htc one s not the same design as the htc one x? I mean theres no problem with the htc one s with the wifi. I would of thought that device would have the same problem as its basicly the same design what's different about the one x to the one s.

Could the one s have a different connection for the wifi than the one x or the same but better put together.

Just a thought

Cheers
[HTC One X] adamgaltress:
From this video it looks like there aren't any antennas in the casing http://youtu.be/b0jGY2N2h1U?t=2m18s
[HTC One X] bigoliver:
Yes I have read every post, all 491 of them. I am back at work today and I'm away from my phone whilst working.

Since work I have been on the phone to HTC (the fault is not "officially" known to HTC yet) on the phone to 3uk, they still wont send me a new phone, but, said I should have my phone back by Friday. And I researched all the stuff and made all the changes in the 1st post. So I haven't been able to reply to as many posts, plus, the thread is so popular that others beat me to replying.

Sent from my Desire, missing my One X
[HTC One X] bigoliver:
The case is a different material, I think it is more solid. I would expect it to affect the AT&T, Rogers and XL versions though, but it doesn't seem to?!?
[HTC One X] adamgaltress:
Fair enough, I and many others are getting phones replaced etc. I will be on the phone tomorrow to see how much further I can push this because when people phone up support there is no real answer and they can't do anything.
[HTC One X] bigoliver:
That's great news.

When you speak with HTC ask if they will replace my phone with one from a new batch too I don't fancy a repaired phone if it even gets repaired lol.

Keep up the work your doing mate.

I'm off to sleep now, so tired

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] Henkjoost:
HOS is made from aluminum and the body has been given a "micro-arc oxidization treatment. made it 5x stronger than aeroplane alu. and 3x stronger than stainless steel. HTC said it was scratch proof.. but some people said that it is not..
[HTC One X] adamgaltress:
I will have a chat for you, did you say your device has been 'repaired' and is on its way back? If so can you tell us what they have done to your device?

Cheers :)
[HTC One X] DrAnGeR:
Guys seriously i am like :O. I have the opposite thing which i dont know if its normal. When i squeeze that place i have drop signal and when i remove my hand from that position i got normal signal .
[HTC One X] Reload147:
three repair

I think the sales assistant at three store said for HTC you need to deal with them directly but today I contacted three technical support. They said they can book me for repair but I needed some numbers to give them. But I didn't have it with me, so she's going to call me tomorrow. It was very hard to explain the issue as she kept getting the problem wrong :/ but let's see what happens as I want to solve this issue before rooting.
[HTC One X] phonexpert2:
Any solution for this issue so far?
[HTC One X] adamgaltress:
This seems normal and has been posted before, it is almost like a death grip because you are covering the antenna

As I have said before,I will be contacting HTC tomorrow to try and get them to get help centres clued up on this issue

---------- Post added at 11:27 PM ---------- Previous post was at 11:25 PM ----------

Watch this space, I am expecting to see some information from HTC in about a week hopefully, I can't say what I expect them to say, but I'm hoping they will repair, replace or refund all affected devices. That is the aim anyway!

Go to my website for more information!

http://goo.gl/66Rhz

---------- Post added at 11:47 PM ---------- Previous post was at 11:27 PM ----------

Another update on my website

http://goo.gl/66Rhz

For the full thing click on the link! :D http://goo.gl/66Rhz
[HTC One X] Henkjoost:
I confirm this problem.

**23 is the S/N of my phone

I used the letter made bij Adam Galtress found here:

http://accessadam.com/projects/x/WiFi_issue/index.html

I translated it to Dutch and sent it to HTC. Now Waiting for a message back, tomorrow I hope.

I will keep you updated.

edit: found this dutch forum someone says:

Ik 'had' de HT25 en heb hier ook grote problemen mee.

so.. somebody with the **25 also has the problem!
[HTC One X] stavv:
another one with the problem here... :(

developed a few weeks into having the phone... it's a white, Taiwan build HT24.

after having a bit of an issue getting a retailer to return it.. it finally went away on Friday.. the girl at the optus store searched for it in their database and at least had a record of it... she seemed a little skeptical of it at first!
[HTC One X] DrAnGeR:
Thats weird its HT23YW so its not in all models from 23 to 24 then, right?
[HTC One X] zellfan8:
No, even AT&T version of One X is not like International version, mapping of the antennas is different. The antenna at the position between camera and volume in AT&T ver is for LTE, not WiFi. And there are also fewer pins
[HTC One X] 18th.abn:
Wow I can press down and get 1 extra lte signal bar. Confirmed in 2 different locations w. At&t hox
[HTC One X] TrinNY:
I know this thread is about the One X but I saw a post on Twitter and wanted to add that I am experiencing wifi signal issues on my One S My signal drops frequently I mostly use wifi at home and at work and I experience the problem on both networks My connection drops and I have to toggle wifi off/on to reconnect

I contacted HTC Support about 2 weeks ago they suggested I toggle using airplane mode instead (works same as toggling wifi) They also said they are ...investigating wifi issues with view of addressing it in an update...

BTW I am on TMobile US
[HTC One X] RJEvans:
I'm considering buying the HOX. How much of this is a problem with the international version versus the US version? I'm not sure if there is a consensus here. Does this affect all models?
[HTC One X] bigoliver:
We are only hearing about the issue affecting the international hox, doesn't seem, thankfully it doesn't seem like it's a problem with the lte versions

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] bigoliver:
Some online news writers are reporting this as an Iphone style "death grip" issue, see below..

http://phandroid.com/2012/06/11/som...rom-wifi-death-grip-issues-htc-looks-into-it/

I would like to make clear that this is NOT a death grip issue, but more of a "reverse death grip" you have to hold (squeeze) the phone via the

antenna part to GET a signal.

I hope this is clear

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] meridiusuk:
Thanks all who responded, just hope this gets fixed some as I have not decided on which to get the one x or one s

Cheers
[HTC One X] bakushimaru:
Really fortunate my 1-X hasn't shown the reverse death grip issue, to make it clear im power user and multi tasker, i play music,download email, use it as a wifi router while researching and making lesson plans. It last 20 hrs max or 12 hours non stop music and download. I just hope this is for good. No problems so far. I just loose a tad bit of signal when i press it and ooh yes keeps my pocket warm really nice in rainy weather. Hot but not "that" hot. I am vigilant i will keep you all posted ans ill update my self. God bless us all
[HTC One X] xmoo:
http://recombu.com/news/htc-one-x-wifi-issues-plaguing-devices_M17899.html

"UPDATE 12/6/12: We received an official statement on the matter from HTC last night, here's what they have to say, “HTC is committed to delivering a high quality product and great experience for all of our customers. We investigate all reported issues and if a hardware or software change is found to improve a customer experience, it will be deployed to all applicable devices according to our standard, required processes. We apologise for any inconvenience customers have experienced and appreciate your patience as we work quickly to investigate this issue.” It sounds like if you have encountered this issue, HTC are prepared to deal with it, but perhaps on a case by case basis. If you still don't want to go down the scary route, it may be worth getting in touch with them."
[HTC One X] Scarrrr:
It really stuns me to hear there are still repaircenters sending phones back unrepaired.

So far I get the idea that only the dutch repaircenter (dynafix) has put some effort into this and succesfully repaired mine and some other phones.

Now that my phone is repaired, i can confirm the 'deathgrip like' effect when doing the push test. The signal gets jammed and decreases.
[HTC One X] adamgaltress:
That is good news! Lets just keep pushing so they fix all of them! :D

I have contacted HTC, I am waiting for a call back so I can discuss this with the care manger now :)
[HTC One X] xmoo:
Asked HTC Netherlands for response, this is what I got: https://twitter.com/HTC_NL/status/212462808137351168

So we are getting there.
[HTC One X] Scarrrr:
Great! I've been spamming HTC myself (twitter/facebook) with links to XDA etc. but no reply.
[HTC One X] xchasa:
Maybe update op for the people that are pressing the antenna area and loosing signal. Their phones are obviously not affected by the defect yet and continually pressing firmer and firmer to replicate the op may result in actually damaging the contacts.
[HTC One X] xmoo:
They know my powers I guess ;)

But here a response: https://twitter.com/Xmoo/status/212464558869184512
[HTC One X] tmaniac:
a dutch IT website also reported the issue!

We're getting heard!

Tweakers.net
[HTC One X] xmoo:
Your welcome ;) https://twitter.com/arnoudwokke/status/211900787192889345
[HTC One X] Scarrrr:
Would you say it would be a good idea to tip off websites like nu.nl ?(big dutch news site, which also covers tech-news)

Then the message would be widespread in an instant, but could also cause a major blow to HTC, especially now more and more people are questioning whether to buy the HOX or SGS3
[HTC One X] xmoo:
Tweakers has good connections with HTC NL. So HTC Netherlands has heard us... Now it's time to wait, and if we don't get anything soon... then sites like Nu.nl will be told :)

Give them couple of weeks to see and check this.

Peronally my One X does not have this issue (HT23), or I'm not pressing to hard :P

But I know how much in means to you guys, that why I started the Twitter and Tweakers thing.

Drake "You can thank me now" :)
[HTC One X] tmaniac:
i'm actually silently hoping for some major recall statement of specific serial number batches.

i did have the problem but since i "fixed" my phone the issue is gone.

I wonder if and when it comes back to haunt me.
[HTC One X] xmoo:
http://www.nu.nl/gadgets/2832887/htc-onderzoekt-wifi-problemen-one-x.html is a fact ;)

Need to put some pressure on HTC.

Ur welcome ;)
[HTC One X] Scarrrr:
It surfaced on nu.nl

they say multiple fora reported the issue, so they must have picked it up from tweakers or so.

http://www.nu.nl/gadgets/2832887/htc-onderzoekt-wifi-problemen-one-x.html

So this means that now probably a few million people will take notice about this.

Edit; Lol, need to refresh first!

My colleague came to me: "Your phone problem is now on Nu.nl!"
[HTC One X] jaaystott:
There WILL be a recall, HTC are ****ting themselves and it's overly obvious.
[HTC One X] bakushimaru:
Should I put on my facebook? I don't want to scare of people in getting sgs3 or ip4s. All have issues we aren't aware of yet. If htc does make a recall then ill be more loyal to them. They adhere to their standards and clean up their mess. More reasons to trust a company that lives up to its vision and promises.
[HTC One X] jaaystott:
I've just sent a modified version of that latter, explaining that I no longer own a device however I am concerned for others and I am also very annoyed at the inconvenience this has caused me in regards to having to go to Carphone Warehouse 6 times to get different handsets.

Let's see what they think to that :D

---------- Post added at 10:48 AM ---------- Previous post was at 10:44 AM ----------

Well anyone that buys a One X is going to get pulled into this, because it seems fair to say all devices are affected, or majority anyway. I would not recommend this phone because of this flaw, however it is beautiful.
[HTC One X] tmaniac:
to keep us happy they should slap an S-Off tool on the website as well ;)
[HTC One X] jaaystott:
Really, they should repair/replace all faulty handsets and offer a free item (as in accessory) of their website.
[HTC One X] Sharro:
Hi guys,

My HOX is serial HT23PW, if I push strongly than the wi-fi will drop from full to 1 bar, just reducing slightly the strength (I consider it a strong squeeze) will bring it back to normal.

I'll be following this thread, unfortunately I have hit the 28 days 2 days ago.
[HTC One X] adamgaltress:
I got a package today from HTC via DHL with a bag to send my One X back, I can't tell if it is a prepaid postage bag or not, I was told it would be and that I would be recieving a new One X, I believe at the same time.. I will ask when I get my call back and tell everyone what is happening :)
[HTC One X] jaaystott:
Still worth a try?
[HTC One X] twistednl:
We'll keep our fingers crossed....
[HTC One X] Scarrrr:
If you push the signal should increase! Why push if you allready have a full signal?

Maybe i misunderstand, but i think your device is perfectly fine?

Correct me if i am wrong
[HTC One X] adamgaltress:
device is fine, he is covering the antenna and decreasing performance
[HTC One X] mravant:
How when did they agree to give you a new handset?

Just trying to gauge the time it took.

thanks
[HTC One X] adamgaltress:
Yesterday, over the phone, I have it recorded, I am just restoring all of my applications and data, I will check what exactly was said when it is done
[HTC One X] jonasthehobbit:
Cannot give enough credit for this thread.

I have had my HOX for about 3 weeks and noticed at best the Wifi was terrible.

I assumed it was my router as it has been a little dodgy lately, that was till i connected to a friends wifi and had a similar experience.

The phone itself is a great piece of kit and i chose it over the S3.

Bar the wifi issue i think i made the right choice and now i know i have this issue i can go into phones4u and demand a new phone in place of my faulty one. Great find to all that have contrubuted.

The question now is, do i stick with the HOX or do i press for an S3? i really like the HOX but these reported issues are making me 2nd guess my choice of phone. Such a shame.

Thanks again

J
[HTC One X] adamgaltress:
S3 has issues too apparently, not too sure what they are. But read the forums if you want to know, and I would say One X every time.

When you go to phones4u try to get a model from the new batch starting **25 or **26
[HTC One X] ICO187:
just got a call confirmation from OPTUS Australia that they are sending a return satchel for my mobile so it can be returned to HTC for fixing or replacement.

will let you know of the out come of it :)

mine is the HT24RW

i tried the squeeze test still no wi-fi signal with the cell phone held above my modem :mad:
[HTC One X] mravant:
Thanks.

They also approved mine yesterday so fingers crossed I get something today :)
[HTC One X] metko:
So here is the deal i got my phone last saturday and its a white x model whit serial number starting with SH24WW and i tried the little test with pressing my phone on the right corner where the camera and volume buttons are located and what happened is that without pressing the corner the signal is full when pressing the right top corner the signal drops a little bit but not too much so do i have this problem?? and one thing i shuold note is that when i got my phone the screen protector that comes by default from htc where it says "I'm the ONE you've been waiting for" on mines it was just like this

htc x

One

(the htc and the x on top and one on bottom:) i can post a picture to bee more clear :D
[HTC One X] mattuk:
Sorry i know this is a long way back in the thread however -

Mine was XX25 and it had the fault.

New one arrived today ( a day late) SH24 so im not getting my hopes up. Girlfriends SH24 still going strong (still without a case)
[HTC One X] mravant:
Looks like yours is fine for the moment but keep an eye on it.
[HTC One X] metko:
I hope so cause i live in kosovo and htc doesnt exist here so i wouldnt know what to do :) i realy like this phone but as it seems htc cant build anything without a big hardware flaw :( should've gone for the 4s :)
[HTC One X] mravant:
Fingers crossed that you are one of the lucky ones :)

If it does arise, it looks like the fix is not too difficult to do yourself to get it working 100% again.
[HTC One X] metko:
I realy hope and when i did this test my signal droped so is that ok because im blocking the antena?
[HTC One X] mravant:
Yes the signal drops when you press the top becasue your hand is blocking the signal.

The rule of thumb is, if the signal gets better when you squeeze the top, then you have a problem.

If the signal gets worse when you squeeze the top, then you are ok :)
[HTC One X] Htc_One_X:
I have a lady based in the Ireland HTC headquarters. ( HTC Customer Care Manager ).

She mailed me this morning, for my address and date for my defective HOX to be collected by FedEx. Then I'll get a "factory fresh" handset. She also confirmed cases are being dealt on a case by case basis and their commited to a fast turnaround. Hope it's true I'll update as and when.
[HTC One X] adamgaltress:
Just got off the phone, a lot of new information I have just taken in, will listen to the recording again post on here when I'm at home
[HTC One X] silenced3:
need some advice

hi guys, I tried replicating the problem on my HOX but not sure whether I am following the right steps. I have never actually noticed my WiFi connection drop (I have had the phone only about a week..maybe thats why). How far do I need to be from the router to test this correctly?

My Dlink router sits about 24 feet (7.5 meters) from my work desk and there are several small obstacles in the way. The wifi signal on my phone keeps fluctuating between -70dbm to -80dbm (as per wifi analyzer).. it never rests in one place. Is this behavior normal?

Also, when I squeeze the phone, I really don't see a noticeable change in signal levels. There is a small boost but it may be because of the fluctuation I mentioned above. So there is no way for me to be sure.

Will appreciate it if you guys could help me out here.

Thanks
[HTC One X] metko:
Maybe because its a new model as i previosly said it had a different sticker than the previos one x's
[HTC One X] Htc_One_X:
Go to any WiFi deadspot, ideally have to wireless devices so you can then tell where it's an actual deadspot or your mobile.
[HTC One X] Henkjoost:
In the online chat Renate from the Netherlands said:

I did not yet receive a reply to my email... But think I have to wait for about 24hours or they're goint to tell me the same as Renate did.