yashsingh1/xdaforums huggingface dataset:
[HTC One X] Hawzan:
Hello guys. I read all your replies and thank you so much for helping me with this. What i did was, I sent an email to HTC using a template email from this website http://accessadam.com/projects/x/WiFi_issue/index.html and using their contact us forms. They just called me and explained to me that if i put the stock rom back on the phone and relock the bootloader, it will not be a problem and they will repair or replace the phone for me. I also just got an email from the guy who phoned me few minutes ago for the phone to be sent back to be repaired, I will read the email and get back at you guys. Thank you again.
[HTC One X] bigoliver:
This is great news, it is far enough that you have to revert to stock and relock. I hope this service will be offered to everyone. Great to see HTC are looking after their customers who have rooted.

Adam's template later is great, I'm glad people are still using it and it helped. Most rooted members have got a free repairs or replacements, just sometimes you need to be a little persuasive lol.

Sent from my phone using a popular forum app
[HTC One X] Hawzan:
Very true. The guy who called me seemed very understanding. I read the email and in the email it does talk about illegal software "Should our engineers find that the fault you are experiencing is caused by physical damage, wear and tear, illegal software" So i am not sure if rooting and unlocking bootloader does go under that category or not, and that has given me some doubts. I arranged for the phone to be picked up this Monday or Tuesday. I will update you guys on what will happen to my phone and if they fix it, replace it or just send it back to me the way it was ( hopefully not).

Thank you for all your help. :)
[HTC One X] stuart0001:
Sounds like you'll be ok because they say they won't repair only if it's caused by the illegal software, not just that it's installed.

It amuses me when they use the term illegal when referring to rooting etc. It might be against their terms but I'm not aware of any law they break :confused::D
[HTC One X] sipek:
I have bought it from a Polish shop called EURO RTV AGD so this will not help non-Polish folks :)
[HTC One X] Hawzan:
Oh I see. Thank you for clarifying. I guess i did not read it very well hehe :) I hope it will fine and they would replace it with an unbranded phone :D that would be brilliant but they would probably just fix it :/ either way i am happy with it really. :)
[HTC One X] artymarty:
I think a lot of this can be resolved by being a bit of a smart ass. It has always worked for me.

If they email you and say the warranty is void because of illegal software,

Send them back an email asking them to confirm.

Step 1. Play dumb. (short and sweet letter)

-------

"I am not sure I understand what you are saying. Can you please confirm that you will not fix a phone under warranty if it contains illegal software. And if it did not contain illegal software I'd just need to send it in, and you will fix my phone under warranty.

Is that correct? "

--------

When they reply that is correct, you now have it in writing that they agreed to fix your phone.

--------

--------

Step 2. Sucks to be them, you are not so dumb after all... (oh my god you're a pain in the ass they will just want to make happy and get rid of letter)

--------

As per your instructions in writing, I am sending you my phone to be fixed under warranty.

If you feel there is illegal software on the phone and you are accusing me of installing it, please supply a copy of the relevant laws that you feel have been broken in [country of purchase]. This will be passed on to my lawyer for review. Please note that by sending me this information you agree to all legal costs if it is found that I have not broken any laws by installing software on this phone. I also reserve the right to sue you or your company for slander or liable due to false accusation if it is found that no laws have in fact been broken by myself when installing software on this phone.

On the off chance you are referring to any software that has been provided by HTC, then they may also be liable for willing distribution of illegal software in [country of purchase].

That said, if you can not prove, or do not wish to do so that illegal software has been installed on this phone by me, then please expediently repair the phone under warranty as per your agreement in your previous email. That way I can avoid the need to complete the paperwork that has been sent to me by [consumer affairs - or whatever it is called in your country] and further legal action. They will, as you may know cover my court costs however I am not sue if they cover yours. As this can be quite expensive, you may want to consult your lawyer on that one.

By what date do you estimate my repaired/replaced phone will be returned?

Sincerely, NAME

----------

*Remember you have it in writing they agreed to repair your phone under warranty.

*Make sure you don't have any illegal/pirated apps on phone and you have put stock rom back on it.

and a final trick is to ask to speak to the manager. When you get that person, and don't get any luck, say:

" can I speak to your manager please"

They will say 'I am the manager'

You say, "No, you are THEIR manager. I want to speak to YOUR manager."

Enjoy your repaired phone

:cool:

Sent from my tin can with a piece of string.
[HTC One X] bigoliver:
More great advice from our members, thanks artymarty.

Sent from my phone using a popular forum app
[HTC One X] Peter F:
Hey, this is my first post ever on this board. Does suck that it has to be about this issue :/

I've been lurking is this thread ever since I looked up the issues I was having with my HOX and I've just received my handset back from repairs yesterday.

Here's a short little timeline of my experiences:

I had contacted HTC support and explained the issue

Received a reply three workdays later, asking me when I would like my handset to be picked up for repairs

I gave them a preference date and my phone was picked up for repairs by the Dutch company Dynafix

The HTC tracking website said the handset was registered for repairs and they were awaiting the device

This message lasted for 11 days, then in one single day the phone was received, repaired AND sent back (making me assume the handset had been gathering dust in some warehouse the entire time)

Received my phone back on the 14th day after it was picked up by Dynafix

To check if the issue was resolved, I imediately installed some wi-fi analyzer application but even during downloading this, the phone was disconnected from my wireless network

Tried my phone on multiple networks and multiple configurations of these, just to be sure but the problem persists

Just sent a new mail to the HTC support

Instead of raging and throwing my phone against the wall, I decided to come here and share my experience with you guys :)

Edit: Forgot to mention that the signal is okay now, a lot better than before but it still keeps disconnecting completely which is really annoying and expensive.
[HTC One X] bigoliver:
Thanks for your message, such posts detailing your experience are very helpful when dealing with HTC, now you will easily be able to refer to the facts and dates that everything happened.

If your wifi signal is now strong but keeps disconnecting maybe you have a different fault or maybe you had two faults. Usually the wifi issue in this thread just causes weak wifi unless squeezed. Either way Dynafix will have restored the original software so it is most likely be a hardware issue anyway.

Sent from my phone using a popular forum app
[HTC One X] abd-hamdan:
I have fix my phone only 5 minutes

just open the phone be careful and open slowly

take a piece of foil from kitchen pleating it two or three times

and put it on this

close the phone and enjoy it .
[HTC One X] bigoliver:
Thank you for this helpful guide, I've added it to the OP (Guide 19).

Oliver
[HTC One X] PhilipL:
Hi

This isn't recommended. How do you ensure the foil stays put? If that foil moves then it will likely cause a short somewhere in the phone, at best that short causes the phone to stop working, at worse it might cause a fire.

Regards

Phil
[HTC One X] bigoliver:
Obviously, the law is different in different parts of the world. In the EU the customer is fortunate to enjoy lots of protection. I don't know what it is like where you are, but, "I only purchased a phone that has service warranty(parts has no warranty" would be illegal here (I assume your phone was new)

HTC should fix this, if you get nowhere with the company you bought your phone from, I would suggest contacting HTC. Try these two options first, if they fail we will all help each other to get these faulty phones replace/repaired.

I don't see why you should, but, another option is to fix it yourself, others have decided to do this and it would certainly be a lot quicker.

EDIT: Check that you do only have 7 days in your country to declare the phone (DOA) In the UK we enjoy a full month. One week is not enough time to fully inspect a smart phone like ours
[HTC One X] Joshhudsy:
I did try linking them and their reply was "Not allowed on forums. Sorry!" Disappointed me a little
[HTC One X] Joshhudsy:
I wouldn't hold your breath!
[HTC One X] Chad_Petree:
I don't wanna be pessimistic but I don't think HTC would ever admit this fault.... :( they would just replace the phones to people who notice the issue and don't blame it on their carrier...
[HTC One X] mravant:
I agree, this will make it far cheaper for them and still not loose face with having to openly admit they have a design and manufacturing fault on their flagship model.
[HTC One X] UncleJimbo:
So I have to add my 30 day old Three provided HTC One X. Yes, 30 days. As in 2 days over the UK mandated 28 DOA returns policy.

I had one hell of a rude Indian based Three support rep tell me that as WiFi was not provided by Three, only the cellular network, they had no obligation to fix it. They seemed incapable of seeing that hey had provided me with hardware which was faulty, they refused to escalate it and there is apparently no department in the whole company with which I could log a complaint!

...and I've got 23 months left of a contract to wait out!

Truely appauling customer service. I did finally get a call back from someone who said it said it was being escalated but I have to wait 7 working days just to see what they say.

HTC need to admit to this and issue instructions to operators to recognise this fault.
[HTC One X] mravant:
Just contact HTC directly for a repair, it will be much easier than talking to Three!!!!
[HTC One X] djaidyc:
Iv'e had my one x for 2 months now and had this problem for a week or so, got in touch with htc today and there sending a carrier to collect it on monday (takes upto 7 working days to repair). Here's hoping they don't try to blame it on being unlocked when its clearly an hardware fault.
[HTC One X] bigoliver:
*Change Log 08.06.2012*

Change Log

08.06.2012

*An extra youtube video added, now 6!

*My personal experiance updated, my rant about 3shop UK having my phone for 10 days before posting it :mad: It was only posted today :mad:

* Another DIY guide, 9 in total now! The latest guide is <<HERE>>

* More members feedback added, KenMoo

A little stats update;

Forum created: 3rd June 2012, 01:26 AM

Current date &time: 8th June 2012, 7.55 PM

Views: 16,803 (and growing at a huge rate)

Replies: 266 (also growing at a great rate)

Thanks (thread starter): 16

Forum rating: ***** (Full 5 stars) 7 votes

Not bad for less than 5 days work and we haven't had a weekend yet. HTC can't ignore these stats.

Big thanks to all who have contributed, keep the pressure up ;)
[HTC One X] :
Man it really hammers my bandwidth. Could be why other threads complain about laggy apps and browser. Sometimes you only as fast as your internet connection. Explains why my battery life sucks on WiFi. Here is a quick before n after sat in the same spot with and without the magic light squeeze on the side (sat a mere 10 feet from router)...

Warranty blown unlocking. It's like the reverse "grip of death"! Now we have to grip harder to get better performance!
[HTC One X] bigoliver:
Thanks for your post, just imagine how much better our phones would be without this fault.

We have had reports in this thread of people getting this issue repaired with a re-locked bootloader and stock RUU. I personally don't think a relocked boot should be an issue, that said, don't blame me if I'm wrong.

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] bigoliver:
Picture of repair status added

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] mattuk:
For those having trouble with their carriers in the UK it may be worth pointing out that in my case for instance, orange are happily sending me my 3rd hox on Sunday after I spoke to there level 2 support. Don't get put off by scripted 1st line customer service, its your right to request there supervisor speak to you. Try and get through to level 2 or higher support. Most of all take names of people you speak to and don't be afraid to kick up a fuss! I chose dealing with my carrier over HTC simply because orange hold far more power with HTC than I do and if orange replicate the fault for themselves then they themselves are in a position to lean on HTC and send all the doa devices back. Like oliver has said, the more people that reference this thread particularly to your carriers the better! Good luck!
[HTC One X] UncleJimbo:
That point works well with Orage whom I've always found to have excellent support.

Three on the other hand.....

I took names and demanded to speak to managers. I was point blank refused no matter how often I asked.

I asked to speak to the complaints department only to be told there was none.

Utterly useless.

Three's data network and unlimited data plans are absolutely awesome but their customer service is the total opposite end of the spectrum!

I'll be trying HTC directly in the morning.
[HTC One X] ToddeSwe:
That doesn't apply for the Swedish 3 customer care. They told me to use DOA because they was aware of the problem.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] biancka:
Well, we are about to go to a Vodafone store with my HOX to see what they are going to do to fix the problem. I am going to back up my information and do a factory reset and hopefully they are aware of the problem and they will just give me a new phone (yeah right !!!).

I'll let you know how things went. BTW, my HOX serial starts with HT23VW and I have a grey one.
[HTC One X] bigoliver:
Good luck with that, if they try to deny or down play the fault refer them to this thread.

If you manage to get another phone, try to choose one from a newer batch. I think the **25 models are the latest. Also check the phone in store.

Let's us know how you get on.
[HTC One X] KenMoo:
Just an quick update, they did reply me and called me shortly after at 10pm over here.

Dear *****,

Thanks for your reply.

With reference your enquiry,our service agent Ms.****** has contacted you today to follow.

If any further enquiry, please feel free to contact us.

Wish you good weekend!

A quick update

The operator called and probe for more queries, she started with did I upgrade the software/factory reset. At this point, I was fuming and clarify that it's clearly not a hardware fault when the signal increases upon pinching the phone, it's not too difficult to comprehend that (even with the picture attached)?!

She said this is an exclusive case and she will monitor closely on the service ticket.. I am frankly disheartened with their feedback and their refusal to admit to the widespread problem. All I can do is wait until the coming MONDAY and I am VERY cynical with the outcome.
[HTC One X] bigoliver:
Not the sort of feedback we wanted to hear, if it's exclusive then why are they so many confirmed cases on here, maybe it's exclusive to HTC phones lol

Let's hope for the best

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] adamgaltress:
Aha! Exclusive to the HTC One X, hurry while stocks last on H23 and 24 models! :rolleyes:
[HTC One X] bigoliver:
I want to make clear to everyone that none of the fixes in this thread are recommended. The wire fix extends the antenna placing a strain on the phone, soldering the pins will put a strain on the pins and they might snap, bending the pins back up might snap them and the fault is likely to re occur anyway. I did wonder how the foil strips would stay in place. Like always if you decide to follow any repair guides do your research and be sure you know what you are doing.

Any fix that requires the phone to be opened will void the warranty and you could cause further damage.

I recommend to our members to return their phones for official repairs or replacements. Some people for whatever reasons decide to self repair so I list various repairs to help these people.

I will link to your warning in the op. Thanks for the tip,

Oliver

Sent from my phone using a popular forum app
[HTC One X] PurpleRob:
Good news at last

03/09 - Well it looks like my nightmare may have drawn to a close (fingers/toes crossed). I got my replacement phone on Friday and have been testing it over the weekend, all seems OK. I would say though it appears to be a new phone rather than a reconditioned unit, that they said I would be getting. My reasoning is that it arrived in a brand new, new style box and not covered in crap as other users have reported.

This is a great phone, I cannot fault HTC on that but their customer service is useless and it will be the last HTC product that I buy due to this. Anyway rant over, good luck to everyone else still awaiting a replacement.

Rob
[HTC One X] boe323:
Whats your serial to your replacement?, just curious. Did it come with the latest firmware and sense?.
[HTC One X] PurpleRob:
Its another HT23 and I had to update it to Sense 4.1 etc
[HTC One X] boe323:
Thanks, has anyone seen the new hox yet, all i can find is the desire x, and its not as powerfull as the onex, but it looks the same apart from the camera position, i wonder, is this the phone that everyone thought was replacing the onex?
[HTC One X] Hawzan:
I think the new HOX is called HTC ONE X PLUS. I read an article about it. I found this though http://www.fun47.com/htc-one-x-plus-leaked-pictures-reveal-tech-specs/ .
[HTC One X] boe323:
Ah, time to start saving again lol.
[HTC One X] applefruit:
I have a LTE ONE XL. No wifi problem but bluetooth is weak. Did a search on XDA and came to this thread. Hopes all get their problems solved....

Anyway, loved the ONE series cos of the wonderful low light capability of its' camera(as far as a non-xenon camera phone is concerned). But I'm thinking of improving it by swapping the LED flash to one of the best currently available LED or even adding another LED so as to make the flash even brighter for outdoor night shoots.

Sorry for being off topic but since quite a few folks here have/going to attempt self repair. May I request someone to take a couple closed up shots of the LED flash area and the LED flash plastic len area so that I can determine whether it is a not too complicated project without myself having to dismantle my casing just to find out. Thanks in advance!

If I do decide to proceed with the mod, I'll gladly contribute by posting photos so that others interested to improve their camera's capabilities can benefit from it.
[HTC One X] bigoliver:
It's an interesting idea and would make interesting reading. If you decide to do such a project it deserves a thread of its own, but, please link us to it.

I just hope you know what your doing, PillipL is quite active here and knows a lot about hardware, hopefully he will offer you some advice?

Good luck, Oliver

Sent from my phone using a popular forum app
[HTC One X] applefruit:
Thanks Oliver... Will definitely create a new thread if I proceed with the project so as to share with others.

I'm a hardcore DIY/Modding person so hopefully I know what I'm doing... :D Mean concern is whether there is enough empty space for the LED swap or an additional LED, also the availability of empty space for the 2nd plastic len for the 2nd LED. That's why I'm hoping that someone who is going to pry open their mobile can take some closed up shots.

Sorry to hijack your thread... :o

Meanwhile, still searching for fix for my weak bluetooth connection of my one XL....Read every posts in this thread from page 1 to 120 but not much mention of bluetooth problem...mostly wifi.
[HTC One X] lawrence750:
Mine is finally repaired! After 2 times of sending it back unrepaired, they agreed to replacement, so I sent back, and they replaced the main board (wifi problem), replaced the casing (mis aligned front speaker holes) and possibly the screen.

Anyways all appears good for now.

I won an Otter box commuter, seems pretty rigid. Hopefully the polycarbonate bits fix is in this now though anyway.

And for an added bonus, it appears that the main board replacement has effectively unbranded my hox. So now I have 2.17 as well!

I can be a happy bunny at last!
[HTC One X] bigoliver:
The lte hox is a different design, it fortunately does not suffer from the same fault as the international hox as it has a different wifi/bluetooth antenna.

Sent from my phone using a popular forum app
[HTC One X] bigoliver:
Thanks for your update, great to know you are finally sorted.

Sent from my phone using a popular forum app
[HTC One X] boe323:
mis aligned front speaker holes?, you/they mean they didnt put back together properly right?, i cant see how the holes would be mis aligned, wouldnt everyones case be mis aligned, thewy were all made on a production line, so if the computer was out by even 0.0001 it would afect every one that was made?.

---------- Post added at 12:35 PM ---------- Previous post was at 12:27 PM ----------

Sorry, i forgot to mention, the hox that i had replaced for the 6th time(i think its 2months now) is functioning brilliant, my dads got the wifi on 24/7, never turns it off, the battery lasts longer with the wifi than the 3g, but then, the phones never been in anyones tight pockets or has never got hot through gaming, so im starting to think these could be 2 main reasons for the fault to occur.As for the one i purchased, the screen doesnt quite fit flush where the wifi antenna is, i can give a little push, but it just pops right back out, the one i sold my dad, the screen fits in flush?
[HTC One X] leppie:
Going in for repairs...

Here is picture of 3 phones (One X, Desire HD, SGS2) about 5-6 meters from WIFI AP, clear line of sight.

I specifically made sure everything was working 100% when I got the phone. The WIFI signal issue only appeared in the last week. Previously it was better than my Desire HD.

Going in for repairs today, bootloader unlocked, but relocked and restocked and factory reset (for luck).
[HTC One X] bigoliver:
Thanks for letting us know, keep us informed with how the repair goes. Good luck.

Sent from my phone using a popular forum app
[HTC One X] leppie:
It might not go in for repairs. We apparently have some new law where the device gets exchanged if faulty in less than 6 months ;p

Let's just hope the new one works 100%.

UPDATE:

It appears my service provider has no stock of the One X any more, so it will indeed be going in for repairs.
[HTC One X] lawrence750:
I thought the same until I saw it lol.

The computer drilling was probably fine, most likely the case slipped on its mount, or the drill slipped or something - who knows, but that's obviously where qc comes in as manufacturing is never a 100% success on each device
[HTC One X] leppie:
My SH26C device got this issue. So I currently, look for 27 at least.
[HTC One X] *** Adrian ***:
Is there some confirmation that only XX27 phones, or higher than 27, are not affected by this **** of issue? I really want to know this before buy a HOX.
[HTC One X] Rusty!:
No confirmation at all. For all anyone knows HTC finished their production run before the fault was realised.