yashsingh1/xdaforums huggingface dataset:
[HTC One X] colinmc8:
Twice for me! Even though I was without my HOX for weeks and lots of waiting from their escalation team, it was worth it.

I had to use my mums old Samsung purple flip thingy lol
[HTC One X] Shankly126:
once mublig

Ok so tested the phone and it's working great so farm, wifi signal is stronger than ever, even when I thought it was working correctly. Carefully inspected the phone for any damage and there is none. I think I set myself up for a nightmare but it looks like I may be one of the lucky ones.
[HTC One X] colinmc8:
Good to hear!
[HTC One X] limitless_xoom:
what's the first 5 digits of your serial number...? SHXXX... HTXXX?
[HTC One X] artymarty:
Something to think about.... Firstly this is a forum for problems, so when people get a fault, find this forum, they will report it on here. If they get a further problem, they will complain about that too. Pretty much guaranteed.

A lot of people who get a problem, report it here, send their phone back, it comes back 100% fixed, and they can't be bothered reporting that.

So you will get a high number of 'this sucks' posts, and not a lot of "I'm so happy" posts

I'm not defending HTC, I had to send my phone back 3 times, and between them and Expansys (think twice before buying from Expansys) I barely had my phone for 7 months. However I know HTC service was very bad in the past and improved greatly in the last month or two... So give them a chance.

Make sure you get your phone fixed, AND to your satisfaction. Just don't count numbers of happy /unhappy posts and make assumptions on statistics... You're wasting time with that. :D

Sent with two tin cans and a bit of string.
[HTC One X] Shankly126:
Serial number: HT23R

The parts replaced during my repair were: Support,type1,wifi,gps,PC,ENR#U", Support,type3,wifi,gps,PC,ENR#U, Support,type2,wifi,gps,PC,ENR#U

Just to reiterate, the phone was away 41 hours and came back with the fault fixed and no other problems (touch wood). For anybody reading this who has the fault and thinks it might not be worth the hassle of sending it for repair, there are clearly cases where HTC get this right. Obviously that doesn't defend how appalling they've been with some people in this forum but it does show (a) they are improving or (b) it's possible to get lucky.
[HTC One X] KickAssMoves:
My HTC has now got the fault

Spoke to Orange and they will send it off for repair, but I may aswell send it direct to HTC myself I guess.

4th One X with a problem for me this will be!

BTW whats the website address I need to send it off?
[HTC One X] Shankly126:
It won't let me post the link but if you use the chat function on the "Contact us" section of HTC's website then it only takes a couple of minutes
[HTC One X] SlvrYeti:
How?

How do you know the parts they replaced?
[HTC One X] Shankly126:
I went on the online chat on their site, gave them my tracking number and they told me.
[HTC One X] gumot:
send my HOX last monday. at Malaysia, there a lot people suffering this problem. My batch was SH24B and I suffer wifi loss and unstable connectivity. Already restore factory and problem still occur.
[HTC One X] limitless_xoom:
what were the first 5 digits of your serial numbers? SHXXX... HTXXX?

---------- Post added at 11:23 PM ---------- Previous post was at 11:18 PM ----------

how long have you had your 4th one X before the problem developed? I have been using my one X for 3 weeks........ no prob
[HTC One X] mohsenking:
I can't back to stock to send my HOX to guaranty

Pls help what can I do ?

Sent from my HTC One X
[HTC One X] coos lick:
Well, taken the plunge and got in touch with HTC through their website. Its being picked up on Monday by courier. Fingers crossed it comes back fixed with no further issues
[HTC One X] KickAssMoves:
My serial is HT24B

First 3 all went back within a month of it being released, this one has lasted 6 months and only failed a few weeks ago.

That said I have noticed in call the speaker isnt very clear of late either.

---------- Post added at 09:54 AM ---------- Previous post was at 09:48 AM ----------

Thanks for that, ill do that tonight at home.

Guess itll be monday pick up, so a week without my phone :eek:
[HTC One X] Shankly126:
Thanks for that, ill do that tonight at home.

Guess itll be monday pick up, so a week without my phone :eek:[/QUOTE]

They told me 5-7 working days, came back in less than two. Suppose it depends on the engineer who looks at it and how busy the repair centre is.
[HTC One X] Mikuss:
Got my phone back this morning and everything seems to be working correct and wi-fi issue has been repaired. Sent off on Tuesday so can not complain too much, phone also arrive in mint condition as sent. Nice little touch on the re-packaging too.
[HTC One X] colinmc8:
Yeh, hold on to that box, I've used them a few times for sending the phone in for repair.
[HTC One X] Mikuss:
I'll bear that in mind!
[HTC One X] oldostofjas:
GPS problem solved the same way

I have solved my gps problems (very bad signal) the same way, by soldering the antenna connectors. The connectors are the same as the wifi ones.
[HTC One X] matt95:
lol! i'm back, i have problems again :D
[HTC One X] loan92:
have again problems with wi-fi matte? :) You tried to rearrange the aluminum foil? :)
[HTC One X] NOPCODE:
It's been over a week now since I received my phone back from official HTC repair.

I've been squeezing the phone in the problematic area for the past week or so and have not noticed any signal issues.

The only problem I notice is sometimes I get random signal drops but these are very rare and do not cause too much of an issue as it reconnects straight away. Props to HTC and Regenersis.
[HTC One X] atrako1973:
Thats very iresponsible from you to squeese test the WiFi issue after the phone has been repaired ,what you are doing could cause the issue all aver again,please download the repair guide pdf from the first page ,and see how htc advices repair people to avoid squeezing that area to test the WiFi issue ,htc offers another area to test it
[HTC One X] bigoliver:
Even squeezing the other area should be avoided where possible according to the leaked HTC doc. I guess the logic is, if it's going to break again let's accelerate it to happen sooner rather than later. I can see your point but from the other perspective, a phone should be able to withstand a gentle squeeze.
[HTC One X] atrako1973:
Ya I understand your point ,but the htc one x can not withstand any pressure front or back and that has been proven time and again,I just want people to be careful with their handset ,known how fragile it is ,I have never owned a phone that's so Easley scratched from the front and back ,I have htc hd2 and desire hd for the last 3 years not a single scratch on them ,not because I take care of them but because built quality was strong ,not so much for one x
[HTC One X] bigoliver:
Personally I'd want a refund or exchange to another device if a gentle squeeze would cause damage. After the official fix a gentle squeeze should no longer damage the phone otherwise it is just a temporary repair.

Any device should be suitable to reasonably withstand the environment it was designed for, phones get squeezed in pockets all the time.

I also looked after my One X, very carefully but I'd expect it to get squeezed gently quite often as I carried it on me every day.

Scratches are just cosmetic but you don't expect your phone to break. It has been reported here that wifi, 3g and gps can all suffer due to the connectors getting squashed (also causing battery drain) thankfully the official fix seems to address the problem of the phone squashing the connectors.

Lol I bet the first thing everyone does when getting the phone back from repair is the squeeze test, I did.
[HTC One X] colinmc8:
+1

When I got mine back from repair I squeezed it, However since then my phone has been replaced for a new one and I don't really fancy testing it! If or when it happens I'll send it in :)
[HTC One X] hoangtulaudai_nt:
Hi guys

I got my phone since June from three store (on contract). And currently it had WiFi issue, sometime little yellow spot appeared on the screen and I can see 2 notifications light(the main one and the little one on the top of the screen) I just want to know if is it possible to ask for a replacement because I have it less than 6 months. If it can be replace, how Do I do it ??

Thanks in advance :)
[HTC One X] colinmc8:
First, I would try to get a new phone from three. If you contact HTC they will repair it but it can take while and it may come back damaged.
[HTC One X] thunderc8:
1 month

Its been almost 1 month and i havent received my phone yet, i called the service and they told me that they will replace the motherboard install a bigger battery and they are expecting a third part that he didnt know what it is...

They replaced the battery because i told them it sucks and it lasts only one day and the guy on the phone told they will put a bigger one, i asked more details but he couldnt tell me he was an office guy and told me only what he sees on the computer.

They said ill get my phone next week.

Even though it seems i will have a new phone i still wonder what is the third part they will instal.
[HTC One X] bigoliver:
A bigger battery? It quite possible I guess, the One X+ is the same size phone and has a larger battery. I assume the battery must be the same physical size with a larger capacity.

Your phone charge only lasting 1 day is clased as normal so your lucky if you do get a larger battery plus the wifi antenna will no longer be draining the battery. Please leave us feedback on the new battery,im sure other members will be very interested.
[HTC One X] thunderc8:
I will do.

Is there a way to see or get battery info without opening the phone? because when i asked if its the battery from the one x+ he said that he can only see on the computer its a bigger battery but unfortunately he doesnt have any more info from the service.

Ill post back more info when i get my phone back next week i hope.
[HTC One X] knoxploration:
Nobody is going to get a bigger battery. What we have here is a case of "tech support will tell you whatever you want to hear to get you to shut up and hang up the phone".
[HTC One X] mikropixel:
I agree, they will probably tell you a load of s**t just to get rid of you. I have even heard from a rep from htc that a software update is sure to solve the specific problem - which is 100% hardware. They have no idea how tech-aware is the person at the other end of the line and they give it a gamble. I am very doubtful that htc will be putting the one x + battery to the one x, they can't even provide proper support at some cases so I doubt they would be experimenting with such a risky thing on their behalf.
[HTC One X] thunderc8:
I hope im not one of those cases, and from where is that damn third part coming from that takes them one month to arrive.

I almost have forgoten how it was when i had my one x...
[HTC One X] Dark13lade:
So I accidently dropped my phone yesterday from about 60 cm height and I got the fault back, in the repair they told me that they replaced the motherboard so I guess they also added the polycarbonate stripes I saw in the manual for repair. Guess this doesn't help much in the case of a drop, FYI the phone was covered with a tpu case that softened the fall cause the phone dropped face down.

I guess I'm "lucky" cause when I got my phone back from repair it had another fault with the physical buttons not lighting up.

Still waiting for response from HTC about this case, I will update here on the subject
[HTC One X] NOPCODE:
I'm fully aware of this, the point is that the phone shouldn't have even had this fault in the first place, and the repair should have completely fixed the issue and gentle squeezes should not have any effect on the phone's operation.
[HTC One X] maxlifo:
Just a quick update to add to the list:

As I posted previously, my first phone had the wi-fi fault, second one had a dodgy screen (so that went back) and now the 3rd handset has developed the wi-fi fault. I'm returning it to the retailer I purchased it from for a refund. Just reading up on how to return to stock, actually. It's been broken about a month, or so, just haven't got round to returning it yet.

I've had an HT23W (Wi-Fi issue), HT23Y (Yellow spot on screen) and the final handset is/was a HT23Z.

I purchased a SGS3 about 1 month ago, which has been superb. Seems a little quicker in use than the One X is to be honest. The screen is nowhere near as nice as the One X, but overall, I prefer the SGS3 now. Rooting etc is REALLY quick on the S3 too.

Last HTC I buy for a while, I reckon. Shame as I was a Desire user before the One X and the One X is a lovely phone.

Good luck to anyone encountering this issue with their phones.

Max.
[HTC One X] plaktoets:
Came to share a success story here. I've had my HOX since May and i'm very happy with it. I was very aware of the wifi problems and although the push test gained me an extra bar of reception, wifi for me had been acceptable. That was untill i dropped the phone flat on the back. After that as soon as i was out of 4 meter range of my router, my reception was 1 bar or less. It was especially annoying when i was on the edge of this circle, when my phone kept switching between 3g and wifi.

Knowing all the horror stories about repair centres screwing up (not fixing the problem or worse, causing new ones) and also not wanting to get rid of my phone for an unknown period of time, i decided to give it a try myself. In the beginning i was very reluctant to do this, but after seeing this very easy looking DIY video on youtube, and noticing i could click the display out of the case quite easily , i decided to give it a try.

Getting the screen out of the body is difficult at first, but once you realize its glued with sticky residue, you just pull it and it will come out. Now with both parts seperated. it was easy to find the two prongs. I used a small screwdriver and carefully lifted the prongs. No soldering or tin foil applied.

Putting the phone back together, is really easy. Within a few seconds it was firmly attached back in and it looked untouched.

When i booted the phone, wifi picked up 10 (!) networks (my colleague's iPhone showed none :P) so this was already a good indication that my wifi drastcially improved.

When i got home i was a bit worried - my phone didnt pick up my home network and when i switched off wifi, it wouldnt go back on. However a reboot solved this and once it connected, reception was excellent. A speed test, performed at a place where reception was merely one bar during the problem, measured 3 mb per second. Reception everywhere in the house is good now. And unlike reported by others, my hardware buttons still illuminate, and GPS works fine. No other issues have emerged so far. I am a happy camper again! Hopefully this will help those in doubt to take the step and fix it. I am not a technical nor handy person but it was quite easy to do!
[HTC One X] nelsonw:
I'll try this during this week, I live in Brazil and HTC has no support nor offices here, so this is my only option. Thanks for the details. I wanna sell this phone, so need to fix it.
[HTC One X] djaidyc:
I've had my phone back for about 3 months now after the second fix for WiFi antenna problems and at the beginning of this week the problem has returned. This will be the 3rd time it has been in for repair now,not happy at all.
[HTC One X] mkinasz:
Having a similar issue with my HTC One X

Not only do I experience intermittent WiFi drops, but I lose my AT&T signal/service several times a day.

I have a HT25W

I'm going to contact HTC tomorrow and begin the repair process. I'll post how it goes.
[HTC One X] coos lick:
Well mine is just back from HTC. Stock UK unbranded handset, bought from a web store. Contacted them through their website.

It was picked up from my work Monday lunchtime, back Wednesday lunchtime.

Everything including SD storage was wiped, but now signal strength is much improved. Get a good or excellent signal all around the house. No visible marks or changes on the case. Well chuffed. Hope the fix holds.

Good no hassle service from HTC. Only miss some of my game saves, bit oh well - rather have WiFi!
[HTC One X] thunderc8:
Go it back

I just got back my phone after a month they gave me a same batch motherboard ht252w as the one i had.

On the repair paper it says motherboard replacement, installed bigger battery as the guy on the phone told me.

No more info on the battery though.

Im charging it and post results, i hope they didnt just wrote it to get me of their backs.
[HTC One X] NOPCODE:
Looks like HTC haven't properly repaired my phone and the fault has now returned. Really unsure about sending it back or not as I'm getting sick of being messed around.
[HTC One X] kanwar144:
Is 4 Piece paper fold method safe

Hey i a using the quick fix for the wifi problem of folding 4 peiece paper between my capdase and HOX.!! WIFI reception has huge increase and come to full from just a dot or to 3 bars..!!!

Will this be alright on the long run . I dont have much time now though but i can give my phone to service centers in like january only..!! i hope it will work will fine .

BTW will this help me in getting my phone replaced or will this be repaired .!!

Just spoke to customer rep of htc here in india and they said will try repairing first and then replace it if its irreparable.

I Bootloader is locked so i am priety much warrenty.!!!
[HTC One X] atrako1973:
Well if the battery is taking longer to charge than its bigger longer I mean like an hour more to charge
[HTC One X] nadstar96:
What To Do?

My On my 3rd HOX (2nd with WiFi problem), however this time when I'm in the room where the WIFi is, it seems to be good mostly but when o go upstairs or into another room even, it goes down and YouTube is impossible to load fully everywhere. I'm just not sure if it is my phone or my internet, I really think it is the phone but I may try another WiFi somewhere else before I return. My serial number begins with HT23 if that matters after getting it last month, this time I'm going to HTC instead as 3 took too long. Do you know if they unlock phones too? As 3 gave me a new one which meant unlocking the last one was a waste! Any feedback is appreciated!

By the way, this forum has been a great idea helping a lot of other HOX users.
[HTC One X] R3DH3AD:
Just got the wifi problem after about 6 months of use. Emailed HTC and also complained about screen flex and battery not even lasting 1 day (about 2 hours screen on at best and this is when on wifi, If on 3G for the day get even less so I think there is an issue with this) so will let you all know what comes back from them.

Edit : I have now had the email from HTC saying to send it in. Have advised that want them to look at Wifi, Bluetooth, Mobile network, battery and screen flex. Also advised that I will photograph before I send in. So far so good.
[HTC One X] bigoliver:
The loose wifi connector and possible other loose connections (gps bluetooth and 3g) cause the phone to work harder to try and keep a connection. It is common for members suffering with this wifi issue to also suffer below par battery life, poor gps, Bluetooth and 3g.

It really messes the whole phone up
[HTC One X] Flo95:
Dropped my phone on Saturday while it was on the charger. The cable catched it in the air and afterwards it had the Wi-Fi problem.

Opened it and bend the antennas up a little bit and it's fixed now :)

Bad thing is that my case cracked while opeming it the 3rd time on the small part above the volume rocker :(
[HTC One X] bigoliver:
Btw the screen flex was probably what cause the loose connection in the 1st place, the official fix addresses the flexing by strengthening the phone at the vulnerable points.
[HTC One X] mikropixel:
So the new replacement device came in this morning, unfortunately I had to go with the grey one because the white was out of stock and just couldn't wait any longer. I 'll get used to it i guess, doesn't look too bad! The serial is HT24BW (previous was HT23NW) and wifi seems to be normal so far. Will post back any news, hope all goes smooth!
[HTC One X] Dark13lade:
A bit off topic, can HTC find out if I opened my hox? What kind of things HTC puts inside the case to see if someone opened the case? Thank you
[HTC One X] atrako1973:
sadly after my phone came back from htc with a wifi fixed stronger than ever , my hox developed the orange spots on the screen and the simcard half of the time its not detected ,so htc collected it yesterday , at the moment htc one x gives me the feeling to give up on smartphones all together.....

---------- Post added at 03:53 PM ---------- Previous post was at 03:47 PM ----------

i dont think they wil find out that you opened your phone if by opening you mean the back cover(cause they will open it themselves as well ;) so youre covered) . if you mean opening screws than yeah because some of the screws have void sticker on them ,thats the only way they will know i think
[HTC One X] Dark13lade:
Well I need to block my camera, so I wanted to know if I could do that without voiding my warranty.
[HTC One X] jontelfer:
Just posting with my experience -

So I had the phone from launch and it developed the wifi fault last week. Phoned HTC on Friday, phone was picked up from my work on Monday and returned to my work all fixed by mid morning on Wednesday.

Which I thought was pretty darn good - well done HTC.
[HTC One X] godutch:
I don't think so unless you damaged the adhesive tape, this is a small sticker with void on the mainboard (close to the front camera)
[HTC One X] NOPCODE:
This was a false alarm. My WiFi is still working fine.
[HTC One X] thunderc8:
Another problem

They repaired mine after amonth of waiting and they said they replaced the motherboard, although i doubt since it has the same imei + now i have a difirent problem i loose signal and never get it back i have to switch plane mode off and on to get signal...
[HTC One X] mujj:
Worth it?

I always thought it was my router that had the problems, till i found out about this fault. I tried gently pressing down on the phone and voila! full bars of wifi. Got my phone on O2 UK and they said they could send me a replacement (4th HOX by the way). Device arrived today and the wifi is perfect, full bars in places where i recently got nothing.

The phone is perfect apart from one thing, the LED is a bit messed up. The placement of the LED is a bit wrong. Instead of the light shining though one of the holes, it is kind of between the holes so 2 holes light up. One brighter, the other more faded.

Well my question is, is it worth me asking for another replacement? Since this one is working, and another replacement might have more problems.

What do you think?
[HTC One X] bigoliver:
Personally I think that if you can see a fault, however small, you have to wonder what other faults your phone could have that also slipped through the quality control. Other faults might not be so obvious. If you notice sloppy work get it replace. That s my view :)
[HTC One X] mujj:
But the rest of the phone was perfect and it was a newer model :( But I see your point. Called up and getting replacement next week. Lucky number 6?
[HTC One X] hoangtulaudai_nt:
how long did 3 takes to fixed ur phone ??
[HTC One X] nadstar96:
I gave it on a Sunday where they told me it will be sent off on a Tuesday and would phone when ready but two weeks later I had still not got a call, I went in where it was returned and apparently i didn't answer my phone :s which isn't true but they said it had been a few days ready. So although it took me two weeks, 3 claim was it took one. In just going to go straight to HTC this time once I figure if its my phone or WiFi playing up!
[HTC One X] Baarf:
Just one question :

Does the HOX+ have the same "wifi issue" ?
[HTC One X] Rusty!:
Ask in the One X+ forum?
[HTC One X] atrako1973:
There is a thread about it already hope its only a bad batch, oh I think I've heard this before somewhere .......
[HTC One X] knoxploration:
Very unlikely it has them to anywhere near the same degree, as it was announced and shipped long after the production fix was applied for the standard One X.