yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
That is exactly the service everyone should be offered. Fix wifi for free, replace motherboard so phone is back to "locked" and charged for this additional service ONLY if requested.

This is the first report of htc offering such a solution, I hope htc Europe can learn from this and I suggest that anyone in Europe who is being charged to have the phone returned to locked, insist that they do not want that and point out this fair solution from Hong Kong.

Sent from my phone via a forum application.
[HTC One X] catelusii:
Yellow spot ?!

Hi!

On New models HOX ... HT26 HT27 / SH26, SH27 .... how about yellow spots in this new batch?

Please I need to know!

sorry for my bad english!
[HTC One X] zombiefly:
what a set of pirates HTC are

so i've been quiet on here recently, but trying to get a resolution to this issue without sending phone off.

i contacted expansys, explained the situation, got told they wouldn't honour the warranty based on HTC's loony "you have unlocked the bootloader so you must pay" logic.

so then i started posting negative comments on expansys facebook posts... this had an immediate response, and someone from expansys contacted me to find out the problem. after some exchanges with them, i put my case forward and asked for a replacement phone, given that many phones were being destroyed/unfixed/damaged by HTC. They contacted HTC, and someone from the customer care team contacted me. took all info, listened and understood. I tried my best to get the guy to read this thread, he claims he did, and i believe that. He then told me that he'd referred this to HTC head office.

2hrs later he rang back and said.... "as i've unlocked the bootloader, i have voided the warranty". he also said he'd pointed them here, explained "there was a serious customer relations issue" with watchdog being involved etc... but they refuse to do anything.

so there you have it. Anyone considering buying a phone from these jokers should look elsewhere. They are pirates. they've now revised the phone and brushed this issue under the carpet. If anyone from any media outlet is reading this, please feel free to use my case as an example.

I will now return to expansys and see what they say. I don't expect any change to this situation now, i've wasted £500 on a device that was flawed from the outset. One day i'll have to fix it properly myself. maybe i'll break it, maybe not. W@nkers.
[HTC One X] godutch:
I never considered my phone as having the wifi problem but as I wrote earlier I did have some problems with the sim tray, so I opened it up, because I neglected to tape the volume rocker (and power button) it fell and squashed the wifi antenna....now I had a phone with the wifi problem as well and because some of the tape was ripped out it also squaked. Anyway I tried to find some double sided tape, but the tape available was quite a bit thicker than the original and reapplied it in the top right corner, very carefully bend the wifi antenna out and now my wifi reception is even better than is was before... you can give this a try too if they really don't want to fix it... I believe the thicker double sided tape I used in the corners keeps the case better in place.
[HTC One X] sibv1970:
I am the same. I have WiFi and GPS issues, which are hardware issues on HT25 (second one). Neither HTC nor Three will rectify these.

Allied with this I have screen flicker, 13gb of System Data, a UI that reboots after every function and I have to charge fully twice a day thanks to ThreeUK and their inability to fix or replace.

The Nexus looks a step backward. The S3 a little anaemic, and the iPhone boring beyond belief.

So I am stuck with a handset that works well only if I attempt to repair it myself and void the warranty by unlocking and rooting. Neither of which I have the skill or knowledge for.

Seems for me the future is a £70 Chinese tablet and my Desire once I work out how to partition the SDCard and get a new battery.

Mugs game.
[HTC One X] crazyC:
I apologise for not having gone back through the thread, but if you bought under UK law and its within 6 months, is it not the assumption that the fault was inherent unless they can prove you did it. Given that it is an acknowledged fault on non unlocked phones they cannot seriously argue that the wifi issue is your fault. Small claims court is actually very easy to do so I am told and doubt they would even turn up.
[HTC One X] zombiefly:
yeah i know that. i've taken previous rip off merchants through the small claims courts and won. The process is long an protracted and at the end of the day it's more effort than i'm prepared to spend on this and I really cannot be bothered with this at this point, due to other life issues. All i wanted was to spend my money on a phone that worked. silly me :)

i will buy all future tech from amazon, seems like a better bet if things go wrong, regardless of the cause.
[HTC One X] godutch:
You haven't unlocked, have you!? But then you are still entitled to warranty.
[HTC One X] sibv1970:
No I haven't. Can't follow the instructions.

ThreeUK and HTC say I would lose my Warranty. The Law is too slow and unsure to be definite.

Wish I'd never bothered.
[HTC One X] bigoliver:
Sounds like you have done everything you can, I'd of expected them to resolve your issue giving the determination you have shown.

Remember the Sale of Goods Act, the seller has to prove you caused the fault. Obviously unlocking your bootloader cant prove you caused the HTC admitted design flaw.

I would return the phone to the seller with a link to this thread, a copy of the Sale of Goods Act with relevant parts highlighted and a letter explaining about the issue and how disappointed you are with the service received.

On a side note, when unlocking your phone htc state that it MAY void warranty. If a design flaw is not covered by warranty after unlocking then what on earth would be!? We should ask htc! Surely they should be clear before unlocking and say it WILL void warranty. I guess it is illegal to sell an item without any warranty hence the wording MAY, that would indicate that refusing the warranty is probably illegal, it is certainly open to debate, I would love to see the outcome if someone is willing to put this issue before a judge.

I hate seeing a big companies treating customers like this, just because they think the little guy can't do anything about it.

BTW Play.com have shown the best customer so far, they told a customer to return to HTC when HTC charged the customer play offered to refund the phone and even refunded the customers payment to have phone returned from HTC. Great example of customer care by Play!

Play and Amazon seem to be the best companies to buy a phone (or anything) from. I use them all the time now.

I might set up a name and shame thread for all the bad sellers out there (if a thread doesn't already exist)

Oliver

Sent from my phone via a forum application.
[HTC One X] zombiefly:
i will attempt to contact the Expansys staff on facebook again, as this appears to be the only way to talk to someone that doesn't just read what it says on a screen.

I will be pursuing them under the sale of goods act on the grounds that HTC refuse to pay for the repair when there is a faulty manufacturing process at the centre of the issue.

I am also going to forward this on to watchdog directly.

the idea of a name/shame list of sellers is a good idea, make it so :) :)
[HTC One X] HTC-Gunge:
Those that have contacted Amazon and got replacement or refund can you let me know what you told them?
[HTC One X] Untraceable95:
hey guys I don't have the problem but how can I avoid it ? :rolleyes:
[HTC One X] irharrier:
1- avoid over heating (don't play for long time and never do heavy stuff while your phone is charging)

2- avoid any stress on your phone specially when it is in you pocket

(maybe you can use a hard shell casing)

but none of these can guarantee that you are not going to have problem

-------------------------------------------------------------------------

an update to my second device (sh24):fortunately this device don't have any problem (as this moment :D)
[HTC One X] randombirt:
Don't test for it... I found myself testing for it occasionally way back in this thread and after a few times i developed the problem. I done a diy fix probably about two months ago

http://xdaforums.com/showthread.php?p=27608979

and as i dont pinch my device between thumb and fingers since No issues! Your best bet is to ignore this thread unless you develop an issue.
[HTC One X] Rusty!:
What he said. Looking for the problem creates the problem, how annoying is that? :D

If you think your wifi is good enough, be happy with it. If it obviously isn't (doesn't get a signal where others do), then you can test for it.
[HTC One X] bigoliver:
The official repair sheet by HTC explain to only test for the fault if wifi is poor and is more specific where to squeeze without accelerating the issue. I suggest you read the official repair guide before deciding whether or not to do the squeeze test.

Personally if gently squeezing the phone breaks the wifi antenna I would consider it already faulty. I would rather find out sooner than later, but it's down to personal choice.

Sent from my phone via a forum application.
[HTC One X] randombirt:
Like i said, the fault developed after checking several times for it after reading this thread, i fixed it myself and it hasn't returned... In normal use i don't pinch the phone between the cam and volume button, i work as a roofer and the phone is in my jeans pocket with no case, totally naked as i work and as you can see i done a fix two months ago and i still have no issues

My opinion is that this thread is offering bad advice, and full of *****ing and helps to massage certain peoples ego's.
[HTC One X] boe323:
everyones entitled to there own opinion, glad you got your wifi fixed, however, it does state time and time again not to squeeze hard, and not to sqeeze at all if your wifi is good. The info in this thread helped me, and as helped others.
[HTC One X] paddyoreilly:
When is a repair not a repair

This is from my post 1306.

Got my money without any problem.

Will always recommend to buy electronic items from Amazon.

They have the best no quibble returns policy ever.

I believe WMAN has received his cash from Play.

I have also been in exactly the same situation as WMAN2.

I bought my HOX through Amazon, after a couple of months it went faulty.

Amazon stated that it was outside their 30 day return period and had to go through dealer.

I sent it off to HTC repair center,they changed the motherboard and back case.

They apparently did not do their "fix"...polycarb pads, as my wi-fi was even worse.

I decided to contact Amazon returns and tell them that they had sold me a faulty product that the manufacturer had admitted to.

This i did, and within 10 minutes, had an RMA to Amazon for a refund, and a collection date for the next day.

Have just checked,it has arrived in their returns center yesterday (26-7-12) so hope to hear from them soon.

It is true that play.com are giving you the run around.

They have sold you a faulty product.

Your case is the same as mine,different dealer.

Will let you know how i get on with refund.

High five to Amazon.:highfive:
[HTC One X] boe323:
If your getting a refund but still want to buy the hox, head over to handtec, they have sh26 batch and the batch as got the fix applied(well it feels that way, the back is solid), just dont choose the beats audio headphones package as they will be old batch(dont do promotion anymore), all phones are sim free, £420.EDIT: £431 with tax.
[HTC One X] maxxpop:
Hello everyone,

I'm having the same WiFi issue after 2 weeks I bought my HOX.

Now I wanna do the repair myself and I read in the official service bulletin that some small polycarbonate parts must be installed. Can someone tell me the exact dimension of those little parts? Thickness , double adhesive ? Thanks!:thumbup:
[HTC One X] Von Ropen:
Send it to HTC they will repair it, we do not know the dimensions of these parts...
[HTC One X] maxxpop:
New wifi fix idea !

Thanks for your advice. I manage to fix it myself. I made it my way. Instead of soldering the pins I took some aluminium sheet used in kitchen and wrap it several time until became at 1mm thick, then I placed it over the connector antenna putting some adhesive tape (scotch) just to hold it there, making sure I'm not covering the contact place. That's it! 100% success, this way I can open my HOX and remove it, no one from HTC service will ever know my device was open. I must tell you it has no seal.

Thanks XDA and people that shared they knowledge here :good:
[HTC One X] NeoDJW:
just fixed up my hox with the http://youtu.be/_jZ-nelmWAI and now FINALY works like charm :)
[HTC One X] Stuar:
Urh....

after about 3/4 months of a perfectly working HTC One X I turned my wifi on (very rare for me to do so) to find i have completely got this problem very badly

Unlocked bootloader for about 2/3 months any plans on what I could do... A guy i work with is a qualified electrician could I ask him to do the fix for me as i wouldn't say soldering is my strong point ;)

Or do i Re-lock and send to HTC?
[HTC One X] Von Ropen:
Hi, I would recoment to relock it and sent to repair. My was relocked and sent to repair and it came back properly fixed with a new batery. As others folks from the Fórum. If HTC won't to repair, just leave it on the hands of your electrician friend.

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] YorubaDey:
Is the fix by HTC realiable or is it better to ask for a new phone? (Has a model without this problembeen released?)
[HTC One X] boe323:
Yes, i think SH26/HT26 batch numbers and upwards have the fix from the producion line, i have SH26 and the back is solid but, i cant be 100% certain unless i open it, and theres no way in hell im doing that lol, the phones hardware is flawless in regards to working as intended, my other branded hox SH25 batch, the back isnt solid like SH26, this leads me to believe its one of the production line fixed models. The problem/concern i do have though is that ive got tiny inperfections around the bezel(black plastic around the screen) also i have 2 tiny 0.5mm chips right on the edges of the screen, one on the left and one at the top, looks like insertion damage,or it could be that the bezel supposed to clip and hide these tiny grooves, the bezel inperfections are just whwere its been in the mold, theres a few bumps on my(sold to my dad) branded version but not as many.
[HTC One X] paddyoreilly:
Thanks for the advice.

Will not be going for the HOX as there are newer models about to be released so obvious to go for one of them.

Also, just read that 4G is imminent,so another plus for newer model.

I still think that existing owners of current HOX will eventually develop the Wi-Fi problem as the contacts wear.

Have no faith in the "polycarb fix":good:
[HTC One X] Rusty!:
The polycarb fix makes perfect sense really. All they have do is stop the antennas from being compressed, so simple it can't fail :D
[HTC One X] Krzysiec:
Can u please tell me first 5 digits of Your HOX serial? SH26* ? TIA! ;)
[HTC One X] rcasse:
Sorry to let you know but I mine is a HT26 and developed this issue last week. Going to call HTC tomorrow, hopefully won't be waiting too long for them to fix it.
[HTC One X] paddyoreilly:
Originally Posted by boe323 View Post

Yes, i think SH26/HT26 batch numbers and upwards have the fix from the producion line,

Sorry to let you know but I mine is a HT26 and developed this issue last week. Going to call HTC tomorrow, hopefully won't be waiting too long for them to fix it.

SO SIMPLE IT CANT FAIL????? :laugh:
[HTC One X] masrterk:
Wifi is ok but .... after last 2.17 update i have poor wifi quality ...

shoud this poor wifi be related to last update ..

because i didn´t have any problem ....
[HTC One X] knoxploration:
It's been discussed over and over, but unless you're measuring signal in dBm side-by-side in the same location and conditions, you've not got worse signal (or at least, can't safely say you have). The on-screen wifi signal display is near-meaningless, the number of bars shown for any given signal level varies from manufacturer to manufacturer, and even within a specific model between firmware releases.
[HTC One X] xchasa:
WiFi notification is so wrong.

Don't worry about that.

No bars but -40 db on WiFi analizer here.
[HTC One X] wietse1988:
I have a HT23 device, I live in the Netherlands. I also had the wifi problem. I contacted HTC, after the contact HTC would pick up phone, from my house to the repair centre, to fix the problem. After 4 working days I already received the phone back from the repair centre. The replaced the housing of the phone, which contains a new wifi antenna. I have no problems with the wifi anymore. So HTC did a good fix! I was very pleased with the service of HTC! I'd only have to call and HTC and in 4 days they'll returned my phone back without the problem! HTC good job!
[HTC One X] thewhitebird:
Another humble idea, worked great!

Honestly I opened the case as illustrated in the video, but I was afraid of soldering anything inside, so I used alternative simple way which is may look better for some people; I just put a thick piece of paper under the antenna (located in the case) to make it higher and to gain better contact, it actually succeeded and worked very well, but I'm not sure if it is a long lasting but I think it is good to avoid any hurt to the device that may result by the solder heat. Just an idea.

Thanks for all what you are doing for us,

Regards,
[HTC One X] boe323:
Does yor back casing feel solid? , compared to my branded Sh25, the SH26 is solid, maybe its not on HT26? the back case on my SH26 hox doesnt bow inward like the sh25 hox either, im thinking now that i have a returned phone or something, repackaged with the fix(maybe) and sent back out?.Either way, my back case is alot more solid and less bendy than the SH25 hox i have, and it def works ok, i have a hardback case with the leather front on it also so im hoping i dont develop the issue. If you still have the phone would you be brave enough to look inside?

---------- Post added at 04:32 PM ---------- Previous post was at 04:17 PM ----------

Is anyone able to login to HTC WATCH or even create an account?
[HTC One X] silenced3:
Sent my phone for repair today. HTC service guys promised a same day return and voila to my surprise the phone was in my hand the same evening. WiFi issue seems to have disappeared but the good news ends there.

My speaker is officially dead. All I hear is a hissing sound from the back housing. Feel like hitting my head on a rock! Thanks HTC.

---------- Post added at 09:10 PM ---------- Previous post was at 09:04 PM ----------

Its surprising how HTC does a shoddy repair job when on the other hand some XDA members took 10 minutes to open their phones and solder the connections back on solid! Shame on HTC.
[HTC One X] boe323:
If the speaker is hissing then the problem lies some where else, the actual speaker wouldnt hiss if it was busted, you would have nothing coming from it, theyve broke something but not the actual speaker.
[HTC One X] silenced3:
I had a brief conversation with the service manager and briefly mentioned that the audio chip seems to have "moved from its position". :confused:

Will be sending back the phone for repair tomorrow.
[HTC One X] rcasse:
Thats weird as when my fone was working fine I was getting 4 bars everywhere in my house, free wifi in my local pub, everywhere. it got progressivey worse over a few days to now where I am 6ft away from the router and get 4 bars but -67 to 3 bars and -74 (-70 seems to be the change over point for 4 to 3) to my bedroom about 20ft from the router with just the dot and -95 to -99 and its unusable.

If you are getting -40 db signal strength you must have 4 bars unless the meter app is wrong.

No it feels solid alright. I've nothing to compare it to but it certainly doesn't bow of flex as far as I can see. Slightly worrying if it is one of the 'fixed' ones and it broke after 5 weeks of very light usage. Only thing I don't have is a case. I'm not a big fan of them but once I get it repaired I probably will have to get one just to prevent a reoccurrence of it is a more serious design flaw.

No chance of me opening it up to see whats in there - knowing my luck I'd break something!
[HTC One X] Aleemz:
I have started having the wifi problem now. It was perfect until yesterday - I think It's because the back of the phone/case flexed a little when the phone was in my jeans front pocket while I was driving.

HTC are sending a courier to collect the phone tomorrow. I hope it's a quick turn around for me too!
[HTC One X] boe323:
Just curious, have you changed channels on your router, just to make sure its def the phone?, i have to do this at least once a week on my router,sometimes twice in a day, theres so many people around me using the same damn channels, its worth a shot for anyone experiencing the wifi problem before you start pressing on the case. Listen people, when you get your phones back repaired, dont put your phones in tight pockets lol.
[HTC One X] rcasse:
I did when it first started happening. My router was on channel 13 and I changed it to 1. I moved the router around my apartment thinking it was something to do with that but then I googled 'htc one x wifi' and that brought me here.
[HTC One X] boe323:
I have a feeling that maybe SH26/HT26 doesnt contain the fix after all, i was never 100% certain, now im even less certain, im going to be so paranoid with this phone now lol.How do you determine the date from the batch number?.
[HTC One X] rcasse:
Whats the fifth digit of your serial number? Mines B which I take as meaning 11. So mine was made on June 11th.

I keep seeing people mention phones in jeans pockets. Starting to think the the size of the phone + the sacrifices made to make it thin + slight bowing and flexing over time in your pocket is causing this. Not impressed if I have a phone I can't stick in my pocket!
[HTC One X] boe323:
My fith digit is N so whats that? Wow i feel so ill right now, my whole house smells like sewage. sh26nw1-----
[HTC One X] rcasse:
23 by my reckoning. So nearly 2 weeks after mine was made. Different factory too, so definitely a chance yours is fixed one and mine isn't.
[HTC One X] boe323:
Its quite possible, but im still going to be very cautious now, I dont fancy going without my phone.
[HTC One X] paddyoreilly:
"Sorry to let you know but mine is a HT26 and developed this issue last week. Going to call HTC tomorrow, hopefully won't be waiting too long for them to fix it."

I was quoting rcasse to point out that his HT26 had the polycarb "fix" and it has failed.

Thus,seems to confirm my lack of faith in this "bodge."

Also,it seems that HTC are having serious financial problems which may affect their long term prospects.

So, what then for faulty phones:confused:
[HTC One X] Krzysiec:
I dont think that sh26 ht26 have this fix as htc confirmed it after 17th june (not sure but let say so) so first batch that may contain this fix is sh/ht27 and i think there is no better solution for this issue than they delivered... Policarbon distances are best solution for me. Same with one of our users idea to put something under gold antenna to stop sqeeze it in future. Thats my point of view

Wysyłane z mojego HTC One S za pomocą Tapatalk 2
[HTC One X] boe323:
Although the case on my SH26 hox doesnt budge when you press on it, i dont think its got the fix, oh well, i was happy for a while thinking i had a fixed model lol.
[HTC One X] xchasa:
Well my notification bar says either full bars or just the small dot. My WiFi is rock solid though. Never a connection issue.

Using WiFi analyser app and always get -50 to -30 anywhere at my place.