yashsingh1/xdaforums huggingface dataset:
[HTC One X] zilmer:
HTC Denmark answer to this problem

Hi all, thank you very much for this informative thread. I found it while looking into why my phone has bad battery time.

My One X has the wifi problem. It is a model HT23WW bought in Denmark.

I have been in contact with HTC Denmark, and after a lot of the usual la la la, me telling them about this thread, and more la la la... , the current status is, that HTC Denmark by email today told me "to return it for repair, since that is what HTC Denmark tells all their customers having this problem" ... so I guess that means that they accept this problem!

I need to send it in via the HTC Concept Store where I bought it. They will send it on to the repair center (TeleCare) that HTC is using in Denmark.

HTC tells me, that the repair will take about 5 days ... but when my previous One X was sent in because of the "GPS can not stay in one place" problem, it took them 3 days to get it to TeleCare, and after two weeks TeleCare had still done nothing, telling me "we will fix it when it is your turn".

I am reluctant to send it in, having to wait 2-4 weeks for it to get back.

Also I would like to hear about other One X users having seen a successful repair of this wifi problem by TeleCare in Denmark ... so if a Dane with a repaired One X is reading this, please let us know.

Cheers.
[HTC One X] mohaimed:
i just came to UK for a month. i dont think i will go to Uk again. atleast not in next year.so i shudnt buy HOX at all. and keep on waiting? how are the latest batches? i suppose they are sh 25
[HTC One X] stuart0001:
Firstly, thanks for your superb efforts fighting the cause.

But forgive me and with all due respect, as HTC still appear to be using the unlocking as an excuse not to fix, I think it's important that people are fully armed with the info that HTC themselves have stated in their disclaimer (on the htcdev site) that only issues caused by unlocking may not be covered.

Quoting the exact wording of their disclaimer along with their statement regarding the fault should mean that everyone's covered, regardless of whether you've unlocked or not.

Sorry to repeat myself but I see a lot of misinformation backing up's HTC's stance on no warranty cover on unlocked devices, regardless of cause, and it leads people to falsely believe they may not be entitled to a repair.
[HTC One X] potblack2win:
I just received my new HOX from vodafone this afternoon.

Model Number: SH25K

I can confirm after inspection I do get the reverse death grip issue when I squeeze between camera and volume rocker. The signal fluctuates high then when I let go goes back down

This also happens on the other side between usb port and camera lens.

Confirmed with Wifi Analyser

Also when I hold the phone in landscape mode I get the death grip where signal drops considerably. ala sensation

I have just had a conversation with my carrier and they will send me out a new fone tomorrow as a replacement.

I have also spoken to HTC on this issue the guy told me that it is a common problem and that your hands just interfere with the signal at top. huh?:confused:

He also told me to set my wireless to Best Wireless Performance but it is still the same when more than 6 meters away from access point (2 walls).
[HTC One X] smartboy_anu:
Official Feedback From HTC Confirming the Issue

Please go to these links....

http://www.androidcentral.com/htc-acknowledges-wifi-hardware-issues-some-have-one-x

http://androidcommunity.com/htc-one-x-wi-fi-problems-confirmed-as-hardware-issue-says-htc-20120618/
[HTC One X] cdbwhoop:
This is the response I got from HTC earlier after I'd requested a replacement handset while mine is being repaired.

I'm very disappointed with HTC's response to put it mildly. This is their flagship phone and it was sold with a confirmed hardware fault!!!! Yet when the problem develops the onus is on the consumer to return it and wait for weeks on end while it is repaired and returned. Completely unacceptable. It should have been replaced immediately.

Where do we stand in terms of the sale of good act. Are we not entitled to a new fault free phone? I've opened a case with my mobile provider and will forward the HTC response above. My first ever HTC and it will most definitely be my last.
[HTC One X] Zulake:
Looks like HTC says they have some kind of fix available, but they don't reveal any details. Here is a translated article: Click.
[HTC One X] mravant:
Yep you have the problem :(
[HTC One X] Chad_Petree:
Let me see if I understood this right, the W at the end of HT23W would mean what day? You say on day 23 of the month but 23 is already on the serial number? Why the W then? Is there a way to find out in which month it was built?

A phone with serial SH255 does not fit with the pattern you explained :( A phone made in S... Holland? The 25th of which month? May? :/
[HTC One X] distortedloop:
There's a while thread someplace around here that breaks it down if you want to look for it, but you're confusing yourself on the serial number.

The 23W means 2012 (2), March (3), 23rd day (W).

The SH255 translates to a phone made in Shanghai on 2012, May 5th.
[HTC One X] accord99:
That is correct,

the "lower" the number, the stronger the signal (not technically true since there is a negative). -50 dBm is 100 times stronger than -70 dBm for example, so there is no problem with your phone.
[HTC One X] liberator72:
Ok so after my lengthy phone call with HTC Customer Care this morning I get home from work to the news that HTC Europe have announced it is a hardware fault. So after posting on their Facebook wall I decide to ring them again to see what the actual "fix" for this is. The CSR I get through to hasn't heard anything about an official announcement so goes off to speak to his manager. 5 minutes (and some terrible, distorted music) later he returns with wht seems to be some kind of pre written script. The normal clap trap about HTC are commited to providing excellent customer service and that my device will be inspected tested and repaired if it is found necessary. So I say I've heard it from them all before (all in a very poilte but forcefull manner I might add), but what is the actual fix? Does it get properly fixed using the method they have discovered they use in future manufacturing, will it be replaced with a fault free handset, or will it be bodged up and sent back hoping I'll never know the difference? All he would say is that they have found a fix and are working on implementing it in all future repairs.....As I say, pre written script!!

So unfortunately non the wiser on what they actually do to repair it, but the one bonus, at least on my behalf, is they have all records still of my previous encounters with HTC Repair so I could get lucky and get a new handset. At least it sounded that way without him specifically committing himself to saying that! I did press quite ard on the turn around timescale too as last time I went over a month with no phone, and he pretty much guarenteed it to be 5 working days. Lets see shall we!!
[HTC One X] mravant:
If you press the top right hand corner of the phone and the wifi signal improves on the phone then you have the problem.

If you press it and the signal gets worse or no better, then you are ok and don't have the problem.
[HTC One X] mravant:
My advice to you is to stop pressing as it may make the problem worse.

When the problem gets really bad send it to get fixed or if you are able to return your phone, go and return it.
[HTC One X] accord99:
I would say that you don't have the problem, and the times when you press the phone and got higher signal is just a coincidence as the wi-fi signal strength will fluctuate by itself.
[HTC One X] mravant:
It definitely looks like the start of the problem, it will progressively get worse.
[HTC One X] Chad_Petree:
Everything makes sense to me except the last character how do you know the W means 23?
[HTC One X] expza:
23rd letter of Alphabet. Not sure how a phone made on the 31st would work...
[HTC One X] stuart0001:
It starts of with numbers for the 1st 9 days and a few letters are skipped. There's a guide in general section somewhere
[HTC One X] supadupahands:
Update on mine I was booked in for repair with HTC but phoned orange on the off chance and they are sending a replacement handset tomorrow evening, AWESOME!

The member of staff I spoke to said this was policy and all handsets with this fault would be replaced.
[HTC One X] smiro2000:
squeeze test result

After doing the squeeze test on my HOX i can confirm the OPPOSITE result.

When i squeeze the back the wifi signal drops almost all the way, only to come back immediately after letting go.

Should I be happy?

... I think I will be :)
[HTC One X] stuart0001:
Yes and don't test again as you may cause the fault.
[HTC One X] sharpey:
just tried it on mine but the signal drops when i push on the top right corner
[HTC One X] zellfan8:
So it seems like problem is with design, not manufacturer.

I did go over

50'C before with some 3D games but not for long. Haven't got the prob with losing signal yet.

The only WiFi prob I have is lost connection when Phone go to sleep, have to turn WiFi off and on to make it work again,but this one is SW issue I think, improved much with LeeDroid Rom and turn off ISC WiFi power management.

I've rooted it so really don't really want to rely on HTC if anything happens. Better off fix it myself :)

If they already fixed it in xx25 then great. I have HT24Y so fairly close to the May batch. Still have to wait to see if any xx25 have this issue. But from the feedback, HTC listened and patched quite lots of issues, good thing from them.

Same thing for me.
[HTC One X] bigoliver:
Messaging HTC

I have sent HTC an email, tweet, and left a message on there facebook page...

My message...

"@htc Please let me know if you are aware of the loose wifi issue discussed at http://tinyurl.com/7jxvxky & how we should resolve it. Cheers"

Please can we all contact them and link back to this thread. Make ourselves heard!:p

HTC's website CLICK-HERE

HTC's twitter page CLICK-HERE

HTC's facebook page CLICK-HERE

Let us know what replies you get.

Cheers,

Oliver
[HTC One X] tiho5:
I did that too. My message to HTC is sent. I hope they notice us. I urge others to follow!

Thanks for this thread!
[HTC One X] xchasa:
Check on their facebook page with the one x and Einstein. The one with 545 odd comments. 2nd one down. Just posted a comment so like it if you have an issue.
[HTC One X] pdagenius:
My experience of HTC customer support is positive so far. I contacted them by web email on Sun. They replied on Mon and have arranged collection for Wed in order to repair the phone. They will pick the phone up and return it - easy. I will be interested to see if they actually fix it (wifi), replace the phone or indeed cause some other problem. In the uk it seems they are using Regenersis Ltd to service the phones. Also they say they automatically upgrade all the software to the latest version. I wonder if they will clear the "relocked" hboot message :rolleyes:

As it is already my second hox I am now going to be really picky about the quality of what I get back from them. Watch this space.
[HTC One X] bigoliver:
Look for it so I can like it :)

Feel free to like my post too :D
[HTC One X] distortedloop:
It would be more helpful to give the first FIVE digits of serials. HT24 means built in April, HT25 built in May....that's a truckload of phones out there being lumped into one group (April or May).

Could this be the "death grip" business and not a faulty connection? Depending on how you're holding the phone your hand could be attenuating the signal. I have no issues with my WiFi (yet! knock on wood), but if I hold the phone at the top of the device the WiFi signal drops one bar.

Clicking away on those for ya, but how often do companies ever give anything but a generic, non-committal response to these kind of things? HTC's certainly not going to do some kind of public recall on their flagship phone, it would devastate their business.
[HTC One X] xchasa:
Yeah. Thanks mate ;)

It's almost or the last comment on the second image of Einstein looking at the one x.

P.s. My WiFi is fine on new phone. Just thought i'd stir them a bit...
[HTC One X] HertogJanNL:
Contacted HTC and HTC Netherlands through Twitter.

My tweets:

Their reply:

Guess we will see! I encourage everyone to spam them through customer support, facebook and twitter!

HT23 here by the way... Problems started after about 3-4 weeks of use. I'm hesitating to open up the device, soldering is not one of my strong suits. But sending it back for repair doesn't guarantee results either, as wph showed :(

But my Bluetooth and Wifi are pretty much useless atm, and I have a great Sony MW600 headset I use a lot...
[HTC One X] wph:
Today I sent my phone away for the second time. The first time I didn't exactly know what was causing the problem, but now we do. I contacted HTC on Twitter and they did respond, but only generic responses, which was expected because admitting such a problem will lead to bad publicity and more returns.

So for now I can only hope the fix it or exchange it for a new phone that is working properly. I wrote the link to this topic on the repair form, so hopefully they visit this thread and watch the movies. But I'm not sure about that, because the first time, I attached a letter explaining the problem and photo's of my HTC Desire next to my One X with WiFi Analyzer open, where the difference in signal strength was very significant. But they sent it back unrepaired anyway. For now I can only wait and I will keep you informed about the results.
[HTC One X] estanenmi:
I opened my htc one x using an automobile spark plugs gauge sheet using the .009mm was very easy with this tool, I put a tack weld all the golden plates to improve contact as shown in the photos ....

the only problem is the buttons on the bottom have to be very careful ... and finally taping the power and volume buttons to open and close more easily ....

as I broke the contact wires i solder a small wire for better wifi and it was the solution to the problem ... one x is now perfect (perfect bluetooth, wifi, gps) .... but I think this is the best solution soldered small wires... (i take for an old nintendo ds)

be careful whit the contacts in the side of screen is very easy to broke if you fold more than necessary

sorry for bad quality pictures is very dificult take and work in the phone...

i use soldering iron to buy on a trip to usa brand weller and use batteries 10usd in a store that does not remember his name but sells many tools

sorry for bad english i spoke spanish...
[HTC One X] bigoliver:
I have received what looks like a genetic response to my email. I will not bore you with the full email (Plus HTC say it's confidential), but, I did asked them what their customers should do if they experience this fault and it is only fair that I share this information with you all.

I quote Jonathon from HTC here "If you are experiencing a hardware fault with your device I would recommend that you send the device for repair, or if within the exchange period return the device to the retailer." So there you go, exchange it or send it for repair is the advice from HTC.
[HTC One X] salman saso:
today I open the phone finally

And I solder the all connection I know I was

Crazy

At the end I succeed fix my wifi

Also the 3g signal and Bluetooth

I will post some picture later today.

Any one who is willing to open just be careful

At the button no one mention that

There is a cable connection I was about to cut them while opening

Just don't push the material that you are opening with inside the phone

---------- Post added at 05:46 PM ---------- Previous post was at 05:42 PM ----------
[HTC One X] bigoliver:
Stand together

Wph, you and your story of woe was a major inspiration for me to start this thread. I would be fuming :mad: if what happened to you happens to me and as I have sent mine away for repair I was expecting to be disappointed like you. Now this thread is recieving so many hits and we are all messaging HTC I hope they will be aware of the problem now and actually fix it, we have even showed them in this thread, how to fix it :)

I understand you have sent you phone away again and linked to this thread. If they do not fix the issue this time post back on here and we will all complain to HTC on your behalf and I will contact the media and will make sure we are heard.

The same goes for anyone else who doesn't get a satisfactory result from HTC regarding this issue.

Personally, I want HTC to make sure new batches are released fault free and to replace all the affected devices with a new device from the new batch. That would really show that HTC cares about there customers and are committed to putting their mistakes right. We shall see
[HTC One X] stout0_0:
I am wondering if it is possible to have this fault but with good WiFi and a completely lost mobile signal?...
[HTC One X] estanenmi:
i think so... all antenas are in the cover and htc no use wires only small contacts maybe some in the time lose conection
[HTC One X] Urban Strata:
Hi guys,

I work for HTC (see my profile). If you're experiencing this, kindly please PM me so we can analyze it. Our engineering teams in Taiwan have looked into it and have been unable to replicate it or determine a root cause, so your help would be appreciated.

Thanks,

Jeff
[HTC One X] liberator72:
That sounds promising! Shame I couldn't get Orange Care when I got my HOX from CPW! Ringing them in the morning to see what they will do rather than deal with HTC direct even though I'm booked for collection tomorrow afternoon. Gonna quote the "Sale Of Goods Act" at them and see if they will replace mine on the spot.
[HTC One X] mattuk:
Did they say replace with new or doorstep swap on a refurb? I ask as that contradicts what

iI have been told along with someone else. If its a refurb your going to be in the same loop I was in :(
[HTC One X] liberator72:
Ah, maybe not such good news then................
[HTC One X] mattuk:
I only mention it as my account was taken over by tech support as they were talking to HTC and I was told i'll get called, until then no new phone. I really do hope its good news however. I think its a case of everyone getting instructions from HTC. Perhaps orange have already had that? I might call and see what I get told.
[HTC One X] chrisjcks:
This WiFi fault is pure rubbish, its not all units and HTC have stated its only the international version.

I have an international version and never had any wifi problems.

... the issue is that bad, and troubling to everyone that its taken 2 & half months for anyone to notice anything! (Of which, it was only noticed via xda)

I can understand some will have the issue, but some will have gaps, light leaks, creaky cases etc that others don't have, - it doesn't mean the fault is global and that everyone (or many) have the issue too.
[HTC One X] twistednl:
Is the good news confirmed by HTC somewhere on the net? Nice to see those earlier post messages but what is the source? Until there is no official statement of HTC itself, it's might be fake. This morning I received a reply on the Facebook message I send HTCnl and they claim it was still under investigation.
[HTC One X] supadupahands:
Brand new handset...
[HTC One X] supadupahands:
It isn't rubbish at all, I have noticed it since I've had the handset, I thought software updates might fix it, but they didn't so I investigated and found this thread, symptoms on here match my phone completely, and I have awful bluetooth range lees than 1metre and squeeze test shows a leap in WIFI strength. Seeing as HTC have confirmed the issue your comments are completely unnecessary.
[HTC One X] PurpleRob:
Ok I had my device booked in for collection today but the couriers didn't turn up or even let me know that they weren't coming, so I sent HTC the following message under my open ticket...

Iwould now like to file a complaint......

I have waited in since 1pm and my phone has NOT been picked up and I have had no communication to say that it isn't being picked up or any reason why. I have also gone out and bought a new cheap phone in readiness for my OneX being repaired and have also done a factory reset on it.

Please advise what Ishould do next, as I am now back to work as of tomorrow. I cannot just sit around in my house in the hope my phone will be picked up for repair. I think this service is disgusting for what you deem to be your flagship device costing nigh on £500 I would like a full explanation for this extremely poor service.
[HTC One X] ormerods:
I noticed this issue after about 2 weeks of getting my HOX, took it back to carphone warehouse and they gave me a replacement. WiFi still seems bad and it rattles when it vibrates on keypresses. Also it didn't have the same startup thing when I first turned it on. Anyone think I've been given a refurb?
[HTC One X] PhilipL:
Hi

Exactly, me too. These devices are not really designed to be repaired. Why buy a new device which comes with a design flaw, only to send it away and have someone mess around with it? We've already heard of reports of devices coming back cosmetically worse than when they went, and sometimes not even fixed!

I'm not sure what they are going to do strengthen the area either (perhaps using a shroud around the pins to stop the case compressing them under pressure, but that transfers forces to the circuit board!), still it sounds to me that's just reassuring talk because we've worked out the issue, flexing of the back cover is depressing the pins which bend and don't spring back.

The best fix would be not to use connecting pins at all, but have the antennas connected directly to the motherboard on a floating flexible circuit board. Another option is to use springs rather than the lugs, so they maintain the same constant pressure. They've gone with the current solution because it's cheap to assemble then not tested the device well enough. It wouldn't be cost effective to retro fit these better solutions to an existing phone as it would require completely dismantling of the circuit board and de-soldering surface mounted components.

Of course there are other connecting lugs as well for other antennas and connections on the rear cover, so further problems may arise in future due to the same flaw.

It will be interesting to see what they offer to existing customers. Also it could take several months for these newer fixed phones to reach retailers, so unless HTC recall all stock, many more phones with this design flaw are going to be sold.

Of course we don't know the percentage of people affected, but it's clear that all current phones are prone to this.

Regards

Phil
[HTC One X] :
This article has statements from htc but I'm not sure of the validity.

http://androidcommunity.com/htc-one-x-wi-fi-problems-confirmed-as-hardware-issue-says-htc-20120618/
[HTC One X] mattuk:
Awsome let's hope its not a 23 24 or 25 :) would you mind opening it up to see if its strengthened :D:D:D
[HTC One X] bigoliver:
The reports are true, if you call HTC UK and ask about the HTC One X WiFi antenna fault they will quote the official statement. I rang HTC earlier so can confirm.