yashsingh1/xdaforums huggingface dataset:
[HTC One X] potblack2win:
Hello, Guys I am still very annoyed, purchased a HTC Sensation when it first came out to find out days later it suffered from a hardware fault death grip. Now this year I purchased a HOX and days later it was confirmed there was a hardware fault with the phone. LUCK :fingers-crossed:

I want to know is it safe for me to send mine off to repair (HTC Direct)?.

A select few people have reported HTC have failed to repair the fault and some saying their fone has come back worse than before.

Would you advise me waiting a couple of months longer so HTC can master their repair procedures (Pads on contact points) all repair centres. / minimizing delay.
[HTC One X] Druav93:
Hi, dont know of it has been mentioned yet... But what I did was raise the connection on the housing by putting a small thick paper... Now works like a charm and no need of soldering or wtv xD
[HTC One X] bigoliver:
I seems the official fix works great, no member with the official fix has came back with negative reports. I wouldn't wait, I just send it straight back.

Many of our members with the wifi issue say they'll never buy htc again. You gave them a second chance, I guess htc must have resolved the issue on your Sensation quickly? I hope you get a satisfactory repair this time too. HTC's are great phones just a shame about the quality control.

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[HTC One X] potblack2win:
I didn't send my HTC Sensation for Repair. Sold it a year later. :victory:

HTC need to test their phones more carefully and thoroughly.

I phoned the HTC Dept a couple of months ago and the guy said its normal if you have your hand on the antenna for the signal to drop. Bear in mind this was early stages (HTC weren't aware of prob (wasn't circulated to all departments)

In regards to describing the fault how should I describe the fault without them hassling me with workarounds?

Also what is the likely time frame for me to get return back.?

I also have the back light problem where it dims on on off slightly when using phone. Is this software or hardware voda haven't released 4.0.4 to handsets so cannot test. November release date :eek:
[HTC One X] MemphisLeak:
anyone have any experience with UK HTC repairs? They're quoting 7 days from when they receive it.

I don't know why I bother with HTC. I bought a HTC Diamond before, and that was terrible. I think i'll stick with Samsung next time.
[HTC One X] apallohadas:
Hm. Maybe a small piece of tape to hold it in place?

My antenna is fine but I follow these threads just in case :cool:

Holy crap. I necroed an old post by accident. Oops!
[HTC One X] Rusty!:
Mine was fixed bang on 7 days. Collected on a Tuesday and back in my hand the following Tuesday.
[HTC One X] Hawzan:
They collected mine yesterday. I checked online and it says they have received it today. so lets see how long it takes for them to return it.

Did you have unlocked bootloader/ rooted phone or not? I am curious because my phone's was rooted and they told me that it should be fine. I am still a little worried.
[HTC One X] *** Adrian ***:
Well, I will buy my european HTC, so, is there some risk to buy one with this problem even that the phone is made later than the firsts HOX???:eek:

Maybe was an especific lot with this problem???
[HTC One X] Rusty!:
No, it was still locked.
[HTC One X] *** Adrian ***:
You mean that the latest HOXs will comes with the problem??? Are the most recent phones that comes with this problem or are the first phones manufactured???:rolleyes:

This is my concern before buy the HOX now.
[HTC One X] rohanwadhwa:
Wifi

Hello all,

I had given my HOX to the service centre in Delhi, for this wifi problem 2 days back.. They were not aware of this problem and I told them to confirm the same with HTC before making a temporary fix.... Today they called and informed me that they have received the advisory from HTC on how to fix this.. As to what I understood , I think it's the same advisory as is posted here in this forum. I enquired a little and he told me that they are going to order these 3 spare parts ( 76H09059-00M, 76H09060-00M, 76H09061-00M).. they are basically only the polycarbonate strips to avoid further bending of the connector. I guess this is because these are the only parts mentioned with part numbers in the instructions.. What about the other parts listed in another post here ??? I dont know if the parts below are REQUIRED to be changed as well??

99HRL034-02 Main Board,NOR,Brown Gray,ENDEAVOR

35H00187-00M BATTERY_LI-POLYMER,1800mAh, ENDEAVOR

72H06541-00M Copper Foil,back_ENR#U , Endeavor

76H08111-00M Sponge,speaker sound box,SRS 48P 0.6T, Endeavor

76H08123-00M Mesh,RECEIVER PLATE,Satti 075, Endeavor

76H08257-00M Mylar,camera_connector, ENDEAVOR

76H08258-00M Mylar,LCM_FPC_ENR#U, ENDEAVOR

76H08259-00M Mylar,Pogo_Pin_FPC, ENDEAVOR

76H08412-00M Mesh,battery conn,sealing, ENDEAVOR

76H08521-00M Sponge,LED_LENS, ENDEAVOR S720e

76H08637-00M Adhesive-Double Tape,Speaker_sponge_, Endeavor

76H08691-00M Sponge,LED_ENR#U, ENDEAVOR

.???

I will go to collect my phone Tomorow.. They say it will take 13-14 days for their spare parts to arrive here in new Delhi and till then I can take my phone back. Please advise if I should request them to order all these above items ( motherboard/battery etc ) as well?

Finally it seems my HOX will have good wifi... (sooonn)

PS : if they change my Mainboard, will it also change my imei no, serial no. Etc? If so, then I would probably need to ask them for a new proof of purchase with the new details ,... .?

Thanks a lot.. :)

Rohan
[HTC One X] Rusty!:
You certainly don't need all the other stuff, all they really need to do is pop the back off, bend the pins back and stick the polycarb bits on.
[HTC One X] boe323:
They should change the mainboard, they cant bend the antenna connections back into shape, because they will weaken and thats not good, so you should def get a new mainboard, unless they decide to solder new antenna connctions(which i dought they will do, there to small.) Plus, to make the phone like new, how you purchased it, they need to put new double sided tape in place and probably the foil, which would mean a new battery aswell, if they change the back, then they need a new speaker etc etc, if its a proffesional job then this stuff will be changed.
[HTC One X] bigoliver:
In the second statement by HTC (in the op) HTC said they have now implemented the fix at production level, therefore you won't find the fix in any models before the first statement, more info in op.

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[HTC One X] death__machine:
That does make sense. I'm gonna get mine sent in for repair soon and will definitely find out if they replace the mainboard or just stick polycarb. Question is how do I know whether they changed the thing without opening the Hox?

I'm hoping that my relocked phone isn't an issue to them :cyclops:
[HTC One X] aspot72:
So... where is my phone?! We had a deal and I fulfilled my part - I sent you money as agreed - but you "forget" to send me the phone! So refund my money or post the phone! Otherwise you're nothing more than poor FRAUDSTER!

---------- Post added at 08:52 AM ---------- Previous post was at 08:48 AM ----------

I paid you for the phone, but you never post it! Last message I got from you was : Money came in, thanx...

Refund my money or post the phone! Otherwise you're nothing more than poor FRAUDSTER!
[HTC One X] Hawzan:
YESSSSSSSSSS :D hehe :) I am really happy guys hehe. I complained to the O2 head manager Ronan Dunne via email. The email was a combination of the template from the website given in the OP and the Adams template to make a perfect email. I got a reply from them on monday saying that they will look into it and try to resolve it in the next 5 working days. Its Friday now and i just got a call from a nice lady saying that they will send me a replacement :D and send a packaging to send my old one back to them. And i thought i lost faith in O2 :). :victory: :highfive:

Would it not be funny if HTC fix it and I still get a replacement from O2 since my phone is at HTC repair centre right now :D lol.

BIG thanks to you guys. I love xda-developers.com :D and i love you guys. Well you know what i mean :/ lol. :silly:
[HTC One X] bigoliver:
Not sure I understand this post, but it sounds very off topic.

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[HTC One X] bigoliver:
You sound happy and so you should this is great news and proves again that with a little persistence you can get a satisfactory outcome.

I'm sure O2 will expect you to hand your old phone to the carrier that delivers your new phone, that's what I had to do with three UK. They would be silly not to, but even if they don't remember they have your iemi numbers and can block your phone/phones if they deem it lost or stolen.

I guess you'll need to decide whether to keep the phone htc have officially repaired or accept swap for a spanking new phone that may or may not have the repair already implemented.

Oliver

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[HTC One X] bigoliver:
Edit: HTC might just send you a new phone and if so it will almost certainly be unlocked & unbranded.

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[HTC One X] Hawzan:
They did say that i will receive a packaging which i need to put my old phone in and send it back to them. I am not sure what HTC will do though. I wish i had remembered to ask them to send me a phone from the latest HTC productions and hopefully they will :/ because i really don't want to send it back again :/ and if i have to then i will just send it back to HTC because they are much quicker and they know about the problem. I will receive the new phone from O2 early next week the lady said so i guess i have no other choice but to send the old one back to O2 unless HTC replace my phone with a new unbranded phone. If so then that will be a problem lol because then i would have to deal with O2 and tell them i don't want their phone haha. I am not sure if i am making sense but i am happy of the outcome hehe :victory:

This time i will defiantly not root my new phone as sense 4.1 is brilliant and what i have always wanted out of my phone. Maybe after the 1 year warranty i will start flashing roms hehe :)

Thanks Oliver for helping me with this and everyone else who replied to my posts :)
[HTC One X] rohanwadhwa:
Took my phone back today(still not repaired)... I asked the customer care rep about the other parts (mainboard battery etc etc) and why they are not ordering them,..? They told me that it is only the connectors that need to be put back in place and polycarbonate strips attached to ensure that problem doesn't re-occur. I told him about the advisory posted on this blog (which i thought they received too) and infact showed the same to him on my Ipad... To my surprise he said it is not the document they received... On my persistence he showed me the official htc communication they received which clearly mentions only to adjust the connectors and then attach the polycarbonate strips...

I guess HTC (India) cannot afford to change motherboards, batteries etc for all affected HOX's and chose to implement a more economical fix...

Neways I don't mind this at all as everything else on my HOX is working great.. Just hope they get the spares quickly... They say it'll take 10-12 days for the poly carb strips to arrive..
[HTC One X] bigoliver:
I guess the fix will change over time, the official repair before official statements was to just reflash and hope the customer don't notice lol.

I guess htc will be trying to develop cheaper fixes as the problem phones continue to grow.

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[HTC One X] PhilipL:
Hi

The FCC now has internal pictures of the HTC One X showing the antenna placements. Download the Internal photo PDF from the FCC here

Regards

Phil
[HTC One X] Hawzan:
Received 09/08/2012

Status: Repair Complete

I looked at the tracking website and it seems like they have repaired the phone. They did not care much about unlocked bootloader or rooting i am guessing or the email did its job. I also received a jiffy bag to send the old phone back to O2 in. So i ask you guys, what should i do? should i keep my phone which is being repaired ( totally repaired i am assuming since i have not got it back yet from HTC) or should send my repaired phone back to O2 and get a new one? I am not so sure what to do.
[HTC One X] Harpic_WC:
Today I get my phone back from where I bought it with the intervention report saying that all they did was replace some adhesive double tape and support type 1, 2, 3 which did nothing.

I'm gonna call htc myself and send it back again, hope they will get the right instruction next time...
[HTC One X] Rusty!:
The supports will be the polycarb bits to stop it happening, so they have done the right thing.

Guess maybe they forgot to straighten the springs.
[HTC One X] Harpic_WC:
Maybe they used bad double tape.

Anyway now the volume up button is harder to use and the jack in is shifted so it was maybe a lazy guy. :p
[HTC One X] boe323:
Wow, no wonder our network signals are always so crap, why stick the gsm/wcdma antenna at the bottom where your hand is going to be, the first priority for a phone is the network, after all it supposed to be a PHONE. Bring back the extendable antenna lol.
[HTC One X] Henkjoost:
Holy sjid,

Totally forgot this thread, and to tell you all I repairded it myself. I almost **** my pants doing it. I broke a tiny metal thing supporting the spring but the spring itself was still intact. I just pulled the springs up and close my device. Working fine since Dynafix sent it back to me and I did the job myself.

Sorry for forgetting and super thanks for your help everyone.

Still not to speak about this device. Recently had a yellow spot. Luckaly it's gone now.

HTC has to step forward warranty of not.
[HTC One X] Rusty!:
Industry standard. Keep the radiation generating bit as far away from your brain as possible.
[HTC One X] PhilipL:
Hi

As already stated this is industry practice. I hold the phone further up anyway when talking and keep that area free. Also the top of your head is thick and filled with brain and water, that stops the signal and potentially has some health issues. When you are talking on the phone the bottom is by your cheek and mouth so less blocking of the signal.

As for extendible aerials on mobiles, as the technology progressed towards internal aerials, external aerials were added simply because people expected to have them, but were non functional :laugh:

Regards

Phil
[HTC One X] pricecelt:
help just bought a second hand htc one x and its got the wifi issue how do i get it fixed no idea where it came from think vodafone. can i get it repaired though HTC direct ?

or do i sell it on ebay and buy a newer one that wont have the issue
[HTC One X] Rusty!:
Yes you can get it fixed, contact HTC.
[HTC One X] protosot:
I was about to buy HTC One X tomorrow morning after few days of giving it a thought, i was thinking between S3 and HOX. Now, I'm really not sure, looks like every HOX is having the WiFi issue, and i really don't trust the customer service and the repairs in Macedonia...I will check the phone anyway, check for the serial number and will ask in the store if they had encountered this issue. My alternatives are S3 ( Ugly !!! ) and HOS ( bad screen reviews ). Thank you all for discovering and sharing this problem. :good:
[HTC One X] knoxploration:
Plenty of us who bought our phones almost the day they were released have no problems at all. I count myself in that number...
[HTC One X] xchasa:
Yep. What he said.

Had mine since mid June and not a single issue. WiFi is awesome and switches on as soon as I enter my house. My sgs3 failed to do this all the time.
[HTC One X] bigoliver:
Yeah the wifi on the HOX should be awesome. When working correctly it is by far the strongest wifi have seen on a phone and as strong as my pc with a wifi dongle.

Many people report no wifi problems, but then many do as well. If you do get a HOX then don't root it just in case you need the warranty.

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[HTC One X] Rusty!:
Thing is, people complain vocally, when things are working fine, people keep quiet.
[HTC One X] protosot:
I guess I was overreacting a bit here, but I've decided to try my luck and get the HOX, ofc your positive opinions had influence on this decision, but even with the chance to get a device with the issue, HOX is still the best choice according to me right now ! I will join the HOX club. :fingers-crossed: Thanks folks :good:
[HTC One X] boe323:
Glad youve gone towards the hox, its an awsome phone, just check it while your in the exchange period, gps and all. I hope htc decide to bring out a pad hone with the phone being as good as the hox in performance and power, ill def buy one.
[HTC One X] subharmonic:
Here's the thing - I also think the wifi performance would be brilliant on this One X, if it actually worked.

My latest iteration back from the repair shop is incredibly weird.

It's still clearly showing the fault - but I don't even need to press on the back of the phone to see the wifi performance spike.

The mere act of resting it on my hand produces the spike - if I hold it in a different way, the signal goes.

It's incredible!

This is seriously getting on my pecks.

I've had the phone maybe 3 months tops and I've sent it back twice, and had one replacement unit, and I'm STILL getting problems which have been identified early on.

Seriously, I'd be mega dubious about buying a One X after my experience.

And to top it all off, there's rumours that a One X+ is coming out?

I've barely had my "flagship" phone, and it's already being superceded?

Completely bonkers from HTC.

Desire was voted by Techradar as being Number one phone in the world for over a year.

Nowadays, HTC can barely produce a phone that properly works.

How the mighty have fallen.
[HTC One X] Harpic_WC:
I have called back htc today and the only thing the guy (probably from an foreign country because of his accent) told me was to wait for the jelly beam update which will come very shortly and that will solve some materials problems ! :good:

And now I'm gonna kill myself... Or maybe call another day, I don't know.
[HTC One X] boe323:
I think there holding back on onex+, its upsetting a lot of customers, i dont think they will relase till new year( i hope anyway)But if it was released with a pad extension then i wouldnt care because id get it.
[HTC One X] alldrak:
Improvised Fix

Hello everybody!

I exchanged my HOX with a new one recently because my first HOX dropped in the pool and stopped working.

I have noticed when it arrived that it had the WiFi issue, but since I have an unlimited data plan, I didn't really care.

I bought the HTC One X Clear Hard Shell with Black Flip HC V701 and I put the card used to access my workplace (it's a credit-card size) between the case and the back of the phone, since it's an RFID card and it's easier for me to use and and not loose it.

Since then, since it puts slight pressure on the backcase of the phone, my WiFi problems have been solved!

Have been using this solution for 3 months now and I don't have any phone degradation.

There you go, an improvised solution that doesn't void your waranty and you can keep using the phone till it stops working (if it does).

Cheers!
[HTC One X] leppie:
Killing might be less painful ;p

I had the one guy sent out an automated response, asking me to take the battery out. So I ask he if I need to take/break the phone apart to do that. :D
[HTC One X] Harpic_WC:
The best is that now when I press the phone's back the signal don't even increase anymore !

I don't know what they did inside but it was dirty.
[HTC One X] whynot66:
A lot lol but their always o, time and the only time they messed up sent me back my phone without repair a week late I kicked off and got my senny xe replaced with my hox lol

Sent from my HTC One CMX
[HTC One X] Fokas.:
Sent mine off to o2. As its outside the month peroid they said they will sent it directly to HTC. Just got a terrible feeling its gonna get sent back unrepaired because it looks as if theres no fault at first. Only after a bit of usage you realise the Wi-Fi sucks ass.
[HTC One X] Hawzan:
I got my phone back from HTC today and the problem still exists. It looks like they have done absolutely nothing about the WiFi problem :mad:. However, I am not worried because I received my new phone from O2 and everything works just fine. I will be sending back the old phone to O2 and everything is done. I am just hopeful that the same problem won't happen to new phone after a while :/. :eek:
[HTC One X] henchturk:
I'm at a loss. :(

Bought phone. Had wifi fault. Let it be.

Rooted phone.

Phone antennae brakes. No reception.

Returned phone back to stock using RUU.

Send it off to tmobile who then sent it to htc.

They sent it back today saying the warranty is void :(

Help please.
[HTC One X] lukey-windy:
Sent my phone on 6th Sept, got it back today 11th Sept. Rapid service, was over the moon until I turned the phone on and found it to be exactly the same as I had left it. Called HTC and they said that the wifi antenna "fix" had been applied, clearly not I told them. Phone being collected again tomorrow, I hope the service is as quick and actually repairs the phone this time.
[HTC One X] bigoliver:
Thanks for your detailed feedback, glad you finally got a satisfactory fix.

BTW my son loves that Robotek

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[HTC One X] bigoliver:
Hi, don't feel alone this is happening to people all the time, I am use to this problem. The good news is that everyone (in the uk) has managed to get a repair or replacement, the bad news is that it may take some time, with the advice here hopefully we can speed it up a little.

Ok firstly, you returned your phone to t mobile, this is good, it means you are protected under the Sale of Goods Act which states that within 6 months of the sale date they must repair, replace or refund within a reasonable time. The only way t mobile can get out of their legal duty is, if they can PROVE you caused the fault yourself, as the fault is recognised by HTC as a design flaw in the one x tmobile has to honour their legal obligations.

The problem is that most sale reps/customer care centres just read from a sheet and are unlikely to help, on this forum we get the best results by contacting the ceo's office. Customer service centres are unlikely to give you the ceo's contact details so your best trying to find them online.

In the op I link to my guide for people returning their phones, their are also template letters to use. Read through the op and keep us informed with how you get on, if we can help we will.

Good luck,

Oliver

Ps. You don't need to care about whether you have warranty or not, your claiming under the Sale of Goods Act, not your warranty.

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[HTC One X] henchturk:
Ok thanks, tomorrow I'll read through the OP and write my letter. I'll update my progress tomorrow.

Edit:

The website with the letter on it seems to be down... Help please :)
[HTC One X] antil33t:
Just reading this and did that quick test... Wireless goes from 1bar to full bars...

Marvelous. Just rooted it/custom ROM the other day....

Cheers, Might just repair it myself. This is a $800 NZD phone after all...
[HTC One X] krogoth:
My HOX was faultless. Week ago volume down button started to work as sh#t. I was able to live with it, but yesterday WiFi problem appeared, and now I'm getting full bars vs 1 bar with squeze test. Phone is also unlocked via HTC Dev so warranty is void :/

Is there any way to bypass warranty void on unlocked bootloader? looking at this thread, it's just luck...
[HTC One X] bigoliver:
Another member called HTC and explained their phone is unlocked, htc agreed to the repair in principle as long as it was relocked and reverted back to stock. So it might be worth calling HTC and asking how you should proceed, ask to speak with a manger or ask them to speak with a manger and explain you have the htc confirmed wifi antenna problem that came to light on xda in this thread.

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