yashsingh1/xdaforums huggingface dataset:
[HTC One X] Dcrowe:
This is disgraceful. 3 should be embarrassed.

Lets hope they've been made aware of the 'correct' fix otherwise I can imagine it going back again!

God forbid it does go wrong again, go straight to HTC, they can get a UPS courier come pick it up near enough next day.

I also recommend people to use the "online chat' on the htc website because from experience I find you can easily wait 24 hours between email messages whereas online chat things get sorted straight away.

---------- Post added at 06:23 PM ---------- Previous post was at 06:20 PM ----------

I recommend you use the online chat facility on the HTC website - You'll get quicker results. Promise :)

---------- Post added at 06:26 PM ---------- Previous post was at 06:23 PM ----------

That really sucks but I would guess it was probably fixed before they made the official announcement on Monday. Send it back and hope this time the fix will be permanent!
[HTC One X] bigoliver:
I agree with everything you wrote, great advice. I guess all fixes pre HTC's statement will be vulnerable as they where only repaired to the original spec and not the new improved reinforced spec.

3uk now estimate I 'll get my phone back Tuesday :(

They make the estimate later every time I call
[HTC One X] Zulake:
Sigh...
[HTC One X] atrako1973:
I'm sorry to jumping like this, but why are you waiting for a month to get your fone back I think it's hardware design failure and you should have been given a new handset from the New batch don't mind if you are waiting for that,but 3 should have given you a new handset ,I mean the life span of this phone is 2 years and to do without it for a month is unbelievable not to mention the inconvenience of not having your phone :-(
[HTC One X] bigoliver:
Agreed, but what can I do? I have emailed, called, insisted on speaking with a manager they just kept fobbing me off, now I have a letter with the CEO's office they don't completely fob me off but are still useless. I have also been into the shop, nothing helps.

I guess Im going off topic with these posts about 3uk. It just really gets to me, especially when other carriers and HTC are getting people their phones back within 10 days :mad: Im going to deal directly with HTC in the future, much better than 3.
[HTC One X] Henkjoost:
Mine is going to be picked up tomorrow, added print of mail I sent earlier... and al the other stuff. In the original box. Don't want anything left from HOX at home. They better deside to give me a new device. Getting more mad every day.. f'in HTC... just no good answer every single time. :( so I agreed to let them pick up my device.. pfff

Sent from my HTC (One X) Hero
[HTC One X] vj4:
HI every one.

Had the issue, Called my network to see what they would do but it boiled down to they send it to the hTC repair centre. :-( dev unlocked so that wasn't an option. Followed one of the guides in the first post, the one where he solders the wires on to make it a perminant connection. I didn't have any wire, so i just put a blob of solder on each part. Once i faffed with putting the buttons back in and got the device back together, ALL IS WORKING Brilliantly!!!! HT23 device batch fyi. Found a few more bits of double sided tape in it aswell than i have seen in most vids.

Thanks for making the guide!!!!!!!!!!!!
[HTC One X] Sebianoti:
Got my phone ready and all for HTC, but for the past 3 days Zoe is ignoring me and won't book the carrier pick up like she said she would :confused:
[HTC One X] vkvedam:
Hi All

Gone to Phones4U today and got the replacement. This one's also of the same series HT241W.....

But phone's just brilliant. This one doesn't have that issue. Because my wife's got Xperia S and I compare with that using analyzer. Prior to this it never matched Xperia S from day one but now it beats that or equals that in most locations. So not all the phones are affected, may be I hope.

Thank you all and Big Oliver in particular. Hope everyone gets sorted out soon. Brilliant device.
[HTC One X] xchasa:
Well...

My Ht25 started to get the wifi/3g issue just like my ht24. Never dropped or squashed in pocket. Like I said to Urbanstrata/Jeff, no phone before late ht26 to ht27 will be free of this issue. Was thinking about fixing myself as the rest of the device really was perfect, but then thought screw it. Took the phone back to store as doa with 12hrs left on its 30 day store warranty and swapped for a new ht24. No issues at all. Yet.....

I did show the store manager the article written in the Inquirer just the other day so.....

Will swap again in 29 days for revised design.

Here's some advice.

When you first open your shiny new hox, install WiFi analyser. Take a screenshot of your fantastic WiFi signal from a desired location.

Then if things go south take another screenshot from roughly the same location showing degradation of signal.

Show this to provider and exchange if still in warranty period.

This method was my saving grace both times.

Sorry for everyone having troubles but personally I can't give HTC/ Telechoice enough credit. Never an issue to swap and HTC are doing their best to keep everyone happy.
[HTC One X] KenMoo:
As aforementioned many pages back, I had my previous SH23TW replaced with a SH24NW model

This morning I woke up to my horror the WiFi signal dropped, it was further verified when I was standing next to my router the signal dropped by a bar (It was full previously). And slight squeeze, VOILA full signal ..

The problem is starting to manifest itself and the symptoms were similar to my previous HOX

I don't concur with the small subset as said, I personally know 3 other phones having the same problem (starting with SH23, will post pics if necessary) but they just couldn't be bothered as the HTC customer service over here is poor and they would rather rely on the HSPA+ to save the hassle ...
[HTC One X] vkvedam:
Well I've still got 28 days more if it's going to act funny. Shall keep you posted.
[HTC One X] mravant:
She is extremely bad at responding promptly.

I would send her a message in the morning at it would take 24hrs for her to respond to a question and even then not answering it correctly.

I ended up phoning Regeneris in Huntingdon, asked to speak to someone who deals with HTC and she put me through to HTC Care Managers line where I complained.

I also sent her a email complaining about the time it is taking her to reply to my questions.
[HTC One X] adamgaltress:
In all fairness I think she is dealing with a lot of issues, she has been very helpful to me. The only issue I have had is that it took them a whole day to send out my replacement phone once my faulty one arrived. I was told the new phone would be sent straight away! I am waiting eagerly hoping that it will be here soon, but I think I doubt that it will actually arrive today. :(
[HTC One X] anexas:
REQUEST

Hi Guys,

I'm from India and I've been facing the same problem with my HT24 HOX and have been trying to get this addressed for the last 3 weeks.

The issue is that the regional HTC customer service here isn't even aware of this issue. Have already visited two customer service outlets, spoken to HTC rep over phone and even emailed them with links to third party websites like talkandroid, android central etc. where this issue has been described.

Had a long argument with the HTC rep who said that there is nothing mentioned on the official HTC website and they have not been reported of any such issue. Since I did not relent he finally forwarded my complaint to their escalation dept who he said would contact me in 72 hrs.

Does anyone have any official communication/email from HTC acknowledging this problem and/or offering replacement which you could share with me so I can push the HTC guys here to get something done?

My email is alan.ankur@gmail.com

Thanks
[HTC One X] fen_boy:
My phone has developed this problem, I've only had it for 2 weeks and Amazon will send me a new one straight away (before they've received mine back). My question is should I bother unrooting it? I can revert to stock via a Nandroid backup I took, but is it worth unrooting it?
[HTC One X] adamgaltress:
I think there are some in the OP

They already said they would replace the phone, no need to really. I think Amazon are aware of the issue though
[HTC One X] fen_boy:
Yeah, that'll save me a job and prevent the outside risk of me bricking it. I'll just wipe my stuff, restore to stock rom and send it back.
[HTC One X] adamgaltress:
Good stuff

I have just received my new phone from HTC, interestingly from a different courier now. And the S/N begins HT241W, so a slightly newer model then my previous one, hopefully it has this new design for the casing.. if not, then I will be sending back my second phone! :(
[HTC One X] ToddeSwe:
I really want to see pictures of the fix HTC says they have done to the device. Hope someone here on xda is posting when they are released to customers. :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Zulake:
Well, I called them again today. Looks like my phone will be away for at least another 2 weeks. Which sums up to a total of almost 2 months!!!!

If they dare returning that device to me with everything repaired except the problem which I send it in for they are gonna have a VERY bad time with me.:mad::mad::mad:
[HTC One X] fen_boy:
The one I'm sending back is a 241W, but YMMV
[HTC One X] craigymuk:
Hello just got off the phone to htc uk and she said i could send my phone in but could take a month to fix because they dont have the new parts yet so she said she has save my info and passed them on and when the parts come in
[HTC One X] teky:
Hi guys, After reading this thread, and giving my phone a good test I can confirm that I have this issue as well. WIFI has been playing up for the past three weeks, got my device mid April. My Serial is HT23PW. After e-mailing and talking to HTC's support online my One X is due to be sent back to be repaired on Monday 25th, giving me the weekend to get this phone back to stock.
[HTC One X] Zulake:
Just rung HTC once again. The lady told me they swapped the motherboard and battery. I wonder if they swapped it with a proper one.
[HTC One X] backfromthestorm:
So is everyone that has there boot loader unlocked gonna have to pay for a motherboard too? As I read they won't return with an unlocked boot loader.
[HTC One X] twe69:
Just looked at the DIY how to repair the antenna issue, thats what I had to do on the Samsung Galaxy S original! Although then sent it off for them to sort it as clearly their fault.... HTC are dumb to use the same method!
[HTC One X] bigoliver:
If you know they don't have the parts at least you can keep your phone until they get the parts and you still have use of your phone. I handed my phone back to my local 3 shop (Yes, I'm still moaning about this) on the 29th and I'm still waiting :(

I guess HTC have a lot of phones to repair and with the floods in Taiwan I guess a month isn't too bad when you still have your phone until they are ready for it.
[HTC One X] bigoliver:
They better not. Please post the source.

Im sure a relocked boot loader will not be an issue with this particular fault, but I will say, return to your original stock RUU and relock the bootloader, HTC has to check the repair and cant do this on a custom ROM which is fair enough.
[HTC One X] Zulake:
Mine was unlocked, they swapped it without hesitation and complaining.

Although I reflashed the stock ROM and relocked the bootloader after putting back stock recovery aswell.
[HTC One X] Htc_One_X:
I too am waiting for my new handset to arrive, Iris messaged me today stating i may receive it today, if not monday or tuesday. . . . . Cant wait
[HTC One X] teky:
I hope not, a few people on here have sent theirs back that was htcdev unlocked and got it repaired fine, this would be with flashing back to stock though and relocking the bootloader I should imagine.
[HTC One X] Urban Strata:
All,

Several of you have sent me PMs asking if HTC will still support you on this issue if you have unlocked your bootloader. It is not a binary (yes/no) answer.

If you believe you may be affected by this issue, please call customer support regardless if you have an unlocked bootloader. They will then help you determine (a) if it is the same issue and not something else, and (b) if your unlocked device still falls under warranty.

So please call customer support. Do NOT open your phone and try to fix it yourself--that will definitely void your warranty! Thanks.

Jeff
[HTC One X] ToddeSwe:
And from witch sn is the new fix implemented?

Skickat från min HTC One X via Tapatalk 2
[HTC One X] Htc_One_X:
My phone has come back from htc, It is a brand new retail unit, Serial number starts with: HT25.

Dpd are the ones who are delivering them. ( Uk based only )

Cudos to Iris, will see how this goes. :silly:
[HTC One X] bigoliver:
I guess HTC purposely avoid this question, if they said when the design was changed no one would buy the earlier models and everyone with an earlier model would want it replacing. Please prove this wrong HTC.

The best advice is to buy the latest models you can find, I guess that goes for everything not just the One X.
[HTC One X] ToddeSwe:
I understand but one must try :)

Skickat från min HTC One X via Tapatalk 2
[HTC One X] bigoliver:
That is great news mate

According to this post, your new phone was made in Hsinchu, Taiwan during May 2012. If you give us the 5th digit we can narrow it down to the day.

I hope your phone will remain fault free, we haven't had much feedback of the problem on the **25 models, maybe HTC fixed the issue before they publicly announced it? Or maybe it just takes time for the fault to occur? I had thought HTC designed, tested and started producing the new design rather quickly after their original statement :confused: Lets hope the design was implemented before it was officially announced
[HTC One X] mravant:
Four days with the replacement phone from HTC and all still good!!!!
[HTC One X] bigoliver:
Thanks Jeff for this information, I can see why you can't give a binary answer as all cases are different. The main point for everyone here is that the answer is not a "No" so unless you have any unusual circumstances around the issue I would assume that HTC will still fix your phone and so they should (This is my view). Our members have already said that HTC have fixed their WiFi fault even though they had unlocked their boot loader. If you have sent a phone with unlocked/relocked boot loader to HTC for a repair relating to this WiFi issue, please give us your feedback.

On a final note I keep stressing! Relock your boot loader and restore the original RUU before returning, if nothing else it will speed up the repair.

EDIT Jeff I have linked your post in the OP, under the "What to do now?" header. Cheers
[HTC One X] bigoliver:
Pleased to hear it mate, you have been through enough.

I bet HTC will make doubly sure our phones are repaired or replaced with a lasting solution. The last thing they want is them all coming back again (more cost/more bad PR)

:fingers-crossed: I keep my fingers crossed :fingers-crossed:
[HTC One X] Htc_One_X:
Fifth digit is "1" I can not judge on weather its fixed or not yet as so far its done nothing but charge, One thing worth noting is the build quality feels a darn sight better, no screen gaps camera's centred etc. . . . . I will test later. :highfive:
[HTC One X] Luk_Sch:
Never had this issue. :)
[HTC One X] ToddeSwe:
Finally, :) so no one is working on a solution for the WiFi problem? How long have you known about it?

I have to set static ip in both router and in the phone settings. Downgrade cryptation to wep and set wcdma only in phone to get it to work somewhat. But it drop connection and are very slow.

Skickat från min HTC One X via Tapatalk 2
[HTC One X] kostasalfa:
Jeff it is so easy to replicate..

To all users: today i did meet with 2 friends,that recently bought 2 greek h23 models, gray. They both thought that the phone had low wifi signal. Applied presure in the ..known spot..and voila! Full bars !

Tried it in another two demo units in shops. So for me.. its surely a hw fault. And a big one too.
[HTC One X] bigoliver:
Welcome to the thread

Great to have you on board and even better to know that your engineering team in Taiwan are trying to fix it.

I for one, are happy to help but my phone is currently with 3uk for repair (if you can help me out with this, I'd appreciate that)

I have read every post on this threat I started, and I have read numerous other posts and sites regarding this issue. I've had poor wifi from day one, however, others have said it started after a few weeks. Some people believe it is caused by the phone over heating and warping the uni body slightly.

To try and replicate the problem you could try using previous batches, h23 and h24 models. Then charging the phone whilst doing something demanding like playing HD games, watching HD videos or using GPS for a few hours. Will be interesting to see if overheating is causing the issue.

That said I don't do anything demanding on my phone (apart from GPS navigation) and Ive only used the phone for that once or twice, but I did have it charging (otherwise battery would be dead before I got there).

Hope this helps,

Oliver

If you need to contact me, my mobile is 07724 362141 (using my trusty old HTC desire again) and my email is ostones@gmail.com
[HTC One X] PurpleRob:
HTC phoned me today and now they don't want me to send the phone in for repair, guess they figure they can fix it via a software fix, don't know how because it is clearly hardware. Anyway they are aware of XDA and the problem, here is their email requesting crap loads of info:

Firstly, my apologies that I wasn't able to continue on from the previous email thread but it wasn't possible.

Following on from the phone call can you please provide me with the following information:

Device Information

Serial Number: IMEI: Build number: Android Version: Baseband Version: HTC Sense Version: Current network provider:

Have multiple routers been tested? What are the make and model of the routers? Are you using a third party app to see the increase in connection strength? Has this issue always occurred? Is the option for best Wi-Fi performance selected? To find this you need to, from the Home screen, tap All apps - Settings - Wi-Fi - Menu - Advanced - Best Wi-Fi performance. Which network mode are the routers using? E.g. b,g,n.

If you can get back to me with this information as soon as possible this would be most appreciated. If you have any further queries about your One X, then please feel free to get in contact with me via telephone or via email.

Best Regards,

Luke W

Technical Escalations Manager

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

HTC Customer Care

HTC
[HTC One X] estanenmi:
Lol lame htc... Maybe some phones is software... But mine is purely hardware... Im untick now better performance wifi and works very well no issues since I repair...

Is a bad design whit the time, heat use the lose contacts whit the antenas...

I think my next phone is nexus no made for htc....

Enviado desde mi HTC One X usando Tapatalk 2
[HTC One X] wph:
Send you a PM with a short explanation. If you need more information, feel free to ask here or via PM. Send my repair ticket number with it, so if you want you can let HTC Netherlands send my phone to Taiwan, so they can check it themselves (and send me a new phone in the meantime, can't wait that long ;) )
[HTC One X] fokus:
Hi Jeff,

i can confirm, that on my HOX it's exactly as shown in the first post.

I had massive problems with WIFI and BT.

Since i opened my "Baby" an bend those contacts up a little everything works perfectly. Full WIFI-Signal and perfect bluetooth.
[HTC One X] flanobrian:
Sent a PM to you Urban Strata. Took a video of the issue. 3 weeks old, but the WiFi issues started last Tuesday. Let me know if you need any more info

[YOUTUBE]qV_DXhuajxg[/YOUTUBE]
[HTC One X] ToddeSwe:
My 3:d device

Today i made yet another DOA but with the same beginning on the SN: SH24PW so the exact same problem...

Hope they will get a new shipment with new serials on Thursday. :)
[HTC One X] hindlin:
hey guys

got the same issue with wifi signal and losing connection on O2-DE; O2__102
[HTC One X] mravant:
Hi Jeff,

I also have a HT24, only had the phone for 3 weeks and all of a sudden last week I lost wifi signal in a place where previously it was a full signal.

I initially thought it was my router so I tried my HTC Desire and Iphone and both had great signal.

I then done a search on the net and came across this thread, I squeezed the top right hand corner of the phone and the signal returned back to full strength untill I let go and then lost it again.

I contacted HTC who acknowleged via email that it looks like a harware fault and my phone is being collected tomorrow for repair.

I am just extremely dissapointed in that a new flagship phone has this fault and that i am having to have to have it repaired just after receiving it.

I would be most grateful for any help you can offer.

regards
[HTC One X] bigoliver:
Thanks for your feedback, this problem is really widespread, imagine how many people are also suffering poor wifi and don't even realise or are waiting for a software fix that will never come.

I'm glad you found this thread and hopefully you'll get your phone working the way it should or a working replacement.

It is annoying being without your phone and having hardware faults on a new phone, but, let's give HTC s chance to put this right. HTC are a top brand who I'm sure will want to keep their customers happy.
[HTC One X] Havoc2k:
my hox is getting replaced tomorow. wifi antenna problem

second one x.... this time ht24. display fine. if #3 fails again i will go for a galaxy s3 :mad:

pretty bad for the htc flagship

greetings
[HTC One X] mravant:
Hi,

I really hope they do sort it out.

On a plus side, on the repair sheet they have stated

"bad wifi signal, improves when customer squeezes top right of the phone".

This should give them a clear indication that it is a harware fault at the repair center.
[HTC One X] cdbwhoop:
ht23 wifi issue

Hey Jeff,

HT23 here, bought April 19th - my first htc. Phone is going in for repair on Thursday.

Inconvenient but realise these things happen. As bigoliver points out this is a chance for HTC to show it is serious about customer care.

Edit: HT23Y
[HTC One X] Vitucastro:
We need to figure it out which one is the gps antenna!
[HTC One X] avon76:
Just go it yestarday from ripear centre.

Wi-fi antena fixed,but still hot in back near camera and on display.

I'll test today with more 3G and wi-fi surfing:o

That what you have to do before live it in ripear centre is ,relocked and install stock rom.;)
[HTC One X] bigoliver:
Thanks for your feedback, your the first to report this issue fixed by a repair centre.

I think a certain degree of heat and is normal, but, if worried contact htc find out what's the hottest it should reach and check your temps with an app.

Btw do you know which repair centre it was?

Really pleased for you, let's just hope it don't reaccur.
[HTC One X] mattuk:
Quick update from me dealing with this via orange. The guy looking after my account has told me that he hasn't had confirmation what HTC are doing yet and so he will get back to me Monday
[HTC One X] bigoliver:
Cheers mate, keep us informed.

Sent from my HTC Desire
[HTC One X] mravant:
Thanks Oliver.

I just have this really bad feeling as mine was one of the first to be replace directly via HTC and before they announced the fix, that this is just another normal batch phone and the ugly problem will rear it's head later on :(

Buy hey ho,,,,If it does then it will have to go for the proper fix.
[HTC One X] trevham:
I spoke to phones4u today after sending my handset off for replacement early this week, they received it yesterday and so i should expect to receive my new one in 7-10 days. I wasnt too happy about it but then the longer it takes the more chance of getting one from the new "fixed" batch i thought. If i do get an earlier "affected" model does anyone know if the 28 day exchange for faulty handsets resets each time you get one swapped?