[HTC One X] Henkjoost:
------- Something like this? I can email you this to. So you have it without HTML-style stuff ;) -------

Okay, so the story starts with me sending my relocked HTC One X to HTC.

A company called Dynafix came to pick up my device, as I was not home at that moment they left an envelope. I put my pone with all the things I got with it in the original box from the HTC One X and sent it away.

In a few days the tracking-page of HTC told me they received the device, another few days later it told me the phone was in repair.

Just the same day it tells me that it’s in quotation. Okay what does that mean? After searching on Google I found out the company repairing, Dynafix, was charging me with €119 incl.tax.

Then I got a little pissed and sent them an email. Translated in simple form it said:

(complete Dutch version: http://sharetext.org/EGA7)

They answered with (short simple translation):

(complete Dutch version: http://sharetext.org/EGA6)

(should I let both company's watch this?: http://www.youtube.com/watch?v=9YcIHaajda8&feature=plcp)

Directly after that I called, emailed and started a chat with HTC.

At the chat Susan told me they received the email. I asked in the email if they could sent it to their manager. Instead it was sent to the escalation-team.

This is the email in Dutch: http://sharetext.org/EGBD

It’s much to translate so try Google translate. It’s an email based on the email from this page: http://accessadam.com/projects/x/WiFi_issue/index.html I used this example rom Adam because I'm totally new with writing in a provesional way to a company I have a product from.

This mail was the first step I took with the WiFi Fault on my HTC One X. but the first few lines I added when I heard Dynafix wanted €120 from me.

Until now I have no answer from HTC.

But I received a new quotation from Dynafix! This time? €315 !!. Almost the price of a used second hand HTC One X. For changing (If I pay) the circuit board, motherboard, battery & casing of phone. So these first 3 fixes they added after. I was like W*F. they can’t charge me twice anyway. But I’m not, I repeat NOT going to pay. Even not €38 for getting my device back unrepaired. I have until the 24 of July to answer the quotation.

Overall. The people on the phone from Dynafix don’t know where they are talking about. HTC knows better, but is also not helping me with a problem caused by the manufacturing process at HTC.

Update 6-7-2012

HTC sent me an email back. Telling me Dynafix can't repair it for free. my warranty is lost. nothing els does matter. unlocked = warranty lost. Not helping me any further. Just that.

I thinks this is highly unreasonable because it still is a fault deliverd with the phone and build way before I ever saw the device.

Should I go for a professional who can help me with this? there are some comapany's who want to help me out for free. Thinking about it.

Update 9-7-2012

Got mai back from Belsimpel.nl (where I bought my device)

Telling me the same as HTC, warranty bla bla bla bla.

No new device... they can only send it to HTC for me again.

No Thanks, I than have to pay anyway.

Update 2; 9-7-2012

Mail back from HTC.

Again kinda same answer...

telling me nothing about the rights I have, and why I have or don't have them.

just because this ****ing bootloader.. I can't get a proper device.

Update 3; 9-7-2012

I emailed Tweakers, Androidworld, GSMPedia, Computeridee & Hyped

the techy websites

and Nu.nl as newssite (part techy)

(and guys if you read this, sorry If I sent a message with the name of one of the other websites I contacted :o:D)

Update 4; 9-7-2012

Sent back a reply to Dynafix, that I like them to send my phone back unrepaired... I'll receive a transaction paper from them with the phone I guess. Why I let them send it back... well they are in someway just doing there job... doing what HTC tells them..

Update Sat, 14 Jul 2012

No helping answer yet from none of the tech websites

My phone was shipped 11th, not received yet...

Kinda worried even though there are just 3days past.

- not home yet

Update 18-7-2012

HTC got it ready to send to me... taking ages... very annoying

Not lost... somehow bad thing to happen,, cause when it was lost, I had the right for a new device.

________________

well I'm telling you also this story over and over.. you can't help me either.

Now maybe going for some legal actions. waiting for my device when it's home I'll call some rightspeople...

Otherways I will claim a new device... that, in some way is ofc much better.

p.s. there are a lot more emails but almost every single one of them is telling te same both from HTC as Dynafix and Belsimpel.