yashsingh1/xdaforums huggingface dataset:
[HTC One X] s1977:
I am quite pleased with HTC w.r.t. speed of fixing the phone. I logged a ticket on Monday morning and requested pickup on the same day. UPS collected the phone on Monday and after Regenersis UK fixed the phone, I had the phone back in hand on Wednesday morning 10 am. The wi-fi problem is gone but they didn't change the motherboard as indicated in their instructions probably only put those plastic spacers as indicated in the instructions. But they reset the phone, so had to set it up. It'd have been great if they didn't reset it as the repair didn't have anything to do with the change. I know I know....HTC policy....

@xchasa - I liked your idea of putting rubber blocks under the contacts to maintain consistent height and pressure. Without that you are really banking on the spring connectors to retain their original state over time.
[HTC One X] ChefChaudart:
Lucky you !

I logged the ticket last Saturday, today HTC as accepted the issue (+ 5 days ). Phone will be picked up next Monday ( +9 days )

it should be fixed in 3 to 4 weeks :crying:

That´s Dynalogic in Holland.

Cheers
[HTC One X] Rusty!:
I'd had the very same idea (although use warranty repair). Good to know it works.
[HTC One X] xchasa:
Yeah. Would have gone the warranty route but I'm thinking the dunking in water would have given HTC an actual reason to void warranty unlike rooting.

Had nothing to lose as I'm insured so thought I might as well experiment a bit.

So happy it worked. I thought I had good reception before.
[HTC One X] Rusty!:
WEP?

You're nuts :D
[HTC One X] s1977:
uh oh....:( I was told the pickup date was a few days apart but told the lady on the phone that since I was at home that day, that I'd appreciate if UPS collected it, even if that meant later in the day, she gave in and booked me in for the day....:good: :D I also tracked the repair and the technician probably repaired it in no more than a few hours based on the ticket status. The only thing was the ticket status went from In Repair-Complete-In Repair again.....I read later somewhere on the forums that the second one just means testing...

It might be worth just chasing them again asking to pick up the phone sooner.....worth a try...
[HTC One X] xchasa:
Lol. Just noticed that. The Mrs had set up WiFi. Sorted now mate. Thanks.
[HTC One X] Alex-V:
have no wifi problems but have sod and my display is corrupt....if i make the squeeze test i can repreduce it....from have the probs to have not the probs can this a similiar problem and if i put the extra carbonnate pads...can it be fixed...? maybe anyone have tried this...

with kind regards..Alex
[HTC One X] ChefChaudart:
Did it ! HTC answer ; "Different country -> Different procedure"
[HTC One X] boe323:
So, i saw Dean Winchester(character from supernatural) had a htc onex in the latest episode lol, i wonder if hes got the wifi fault hahaha.
[HTC One X] jonvik:
Help

Please can anyone help, i managed to mock up my phone while attempting the Soldering method. I screwed up 3 things,

1. Volume up button auto increasing when i only push once, it increases all the way to the top.

2. Microphone no longer working, no one can hear me when i call or receive calls, but headset mike working

3. Mocked up the small metal section i was supposed to solder the cable to.

Please can someone advise me what parts I can buy to fix the volume problem and microphone issue, i managed to get the little metal contact back.
[HTC One X] lukems:
Excellent info, thanks.

I think my signal is a bit weak, but as you say I will try not to accelerate the problem!

It is OK for now.

Long live the one x!
[HTC One X] matt95:
take a look right here it is a pretty cool shop...
[HTC One X] mikropixel:
Update:

Today my phone came back after a surprising 9-days' wait and seems to be working properly, the wifi signal is back to normal strength.

On the document supplied by the repair centre it said "Mechanical repair". After emailing the repair centre for more details the replied that "A repair has been conducted at the connecting points of the wifi and gsm circuit with the correspondent wifi and gsm antenna. After the repair we measured the signal strength and the results are within manufacturer's specs".

Well they don't say what kind of repair was performed (soldering with wire, the polycarbonate fix or anything else) and to be honest I am very skeptical about opening it up myself to find out, I don't want to go down that road. So I will see how it goes from now on, hope the problem is solved! Fingers crossed
[HTC One X] Michealtbh:
Just did the foil fix, worked perfectly. I was surprised at how easily the phone comes apart and how flexible the back is.
[HTC One X] Byrkoet:
Noticed that aswell, though now I have a slight bend in the back at the bottom. And the screen cover is a bit loose. Though wi-fi seems to work fine for me aswell now. Even though I have the occasional reconnecting issue, though that is mainly due to my router I found out recently.
[HTC One X] imeem:
How common is this problem? I'm planning to purchase this phone from a website. I emailed them about the issues and they said they have no idea if their phones have it or not, and said no warranty from HTC too.

any1 know why the dual core version aren't affected by this?
[HTC One X] artymarty:
I would not be buying a second hand phone with no warranty.... (in Australia, if it was new it would have warranty so that is why I assume it's second hand) But anyway, the dual core ones are a different design and don't have the fault. They are a *totally different* phone.

Sent from my tin can with a piece of string.
[HTC One X] imeem:
it's not used it's brand new. I'm from Canada and we have the dual core version, which i don't want cuz it cost more ATM and have less memory than the quad core version. The website said HTC's warranty doesn't cover it because their phones are not factory-unlocked.

However, another website said just call customer service. Also, apparently HTC can repair even if the phone has no warranty according to this link: http://www.htc.com/ca/help/service-and-repair/ . But since it only shows the carriers that sell the HTC One X, i have a feeling they will reject repairing the quad core version..
[HTC One X] atrako1973:
Sent my hox for the WiFi issue ,the gap on the left side of the screen where its full of dust now, the constant vibration for no reason ,makes you think you received a text or email , my hox is complete factory locked stock ..... See what happens next ,I ll keep you guys updated
[HTC One X] Eggcake:
I know I whine nearly every week about it, but I really couldn't believe my ears when I heard this:

So tomorrow, it will be 4 weeks since I gave my One X away for repairs (JUST the WiFi Problem, nothing else. Did the squeeze test, it behaved exactly like this. Everything else was fine). The guy at the Swisscomshop told me "Yeah sure, 10 days max!". I wouldn't have sent it in if it took very long - it wasn't like the phone wasn't usable like this.

So again. That was 30 days ago. I called swisscom support hotline the second time and asked them what the hell is going on. She called the repair center or something and told me "Well it's gonna take another 1-2 weeks".

What the heck?! When the whole screen of my Desire broke it took (another provider) 3 weeks to fix it. How can this take so long? And I bet they break more than they fix...
[HTC One X] imeem:
just wondering, when did you buy that phone?
[HTC One X] pappas99:
hey guys, i have a wifi issue that I'm not sure if has been reported before (tried searching but didn't see anything)

it seems on some wifi networks, it will say I'm connected to wifi, with a good signal, but after a short while the connection does not send or receive data. eg i will try use facebook or whatsapp but they won't send or receive anything, even though my phone says I'm connected to wifi (with full strength). If i reset the router or turn wifi off then on the phone, it usually works again, but then will cut off after a few minutes again!

Note this does not occur on my network home, but happens at my network here at my apartment overseas. Think I've also noticed it happen before at work too. Any idea what could be causing this? My old Desire HD would never have any issues staying connected to these networks where my HTC One X is failing on, so it should have nothing to do with the networks themselves right?
[HTC One X] Eggcake:
I don't remember the exact batch but it was one of the very first (bought it in April I think).
[HTC One X] crushtestdummy:
Hi,

I have a different wi-fi problem that I try to find information about.

When I gently hold the top of the HOX, the wi-fi signal strength is dropped to zero.

It has a significant influence on the internet speed as I checked with Speedtest.net in a series of tests:

When holding the middle of the phone:

17.29 Mbps D/L, 15.54 Mbps U/L

When holding the top of the phone:

1.67 Mbps D/L, 2.06 Mbps U/L

Thank you
[HTC One X] bigoliver:
Your hand is maybe blocking the signal, if so, this is normal and all you can do is try to hold the phone in a way that doesn't block the signal or try using a silicon cover. I quote Steve Jobs (referring to the iphone) "your holding it wrong".
[HTC One X] forceware:
I've just got my phone back from repair exactly after exactly a week. My complaint was the WiFi issue and an orange blemish on the screen. They replaced the screen and back cover. New mb as my iemi number has changed. The crucial point between the camera lens and volume button is now far stronger so I presume they've installed poly stripes. WiFi is now perfect. I'm impressed with HTC as I've been dreading sending it in. I mentioned this thread on my original phone call. Also I'm unbranded so had to use HTC. So if anyone is waiting to send theirs in, I recommended you charge on!
[HTC One X] ste1164:
You can ring up the store and ask for the batch number. My carphonewarehouese told me they had white ht25/sh25 models.
[HTC One X] bigoliver:
With the amount of faults reported on One X I would defiantly want the newest available batch. I agree, maybe not all the phones in the first 2 months will have the fault, but, unless HTC admit they has been an issue with certain batches we cant say exactly which are ok and which are not. We don't even know if the latest batches are improved upon yet, I base my advice on members feedback here.

It would spoil my enjoyment of my new phone if I thought it could develop this wifi fault.

Agreed, but thanks to everyone who has posted feedback, it is better than not getting feedback at all.

My serial is HT23WW, would this be from the same batch as yours? Obviously my phone is affected :(

Cheers for you post,

Oliver
[HTC One X] bigoliver:
Model numbers

It would be really useful, if someone who is planning on reading the whole thread (Must have a lot of spare time lol) could make a list of affected model numbers and ideally get the links to the posts reporting the fault, then PM it to me or post here.

Then I could add this information to the first post as a kind of consumer guide.

EDIT: Best let us know here if you are searching for reported affected models, to save multiple people from doing the same thing (I may be a little optimistic here)
[HTC One X] distortedloop:
Presumably so. If I understand the serial number construction, an HT23W is a phone built in Hsinchu Taiwan in the year 2012 on the W day of the month (the 23rd). The second W is part of the actual DEVICETYPE number (W1 means HTC One X). All of our phones will have a W as the 6th digit.

Given all that, it would seem our phones were made in the same plant on the same day.

Every manufacturing lot is going to have defects, but knowing if it's limited to a particular day, or week, or month if it's that huge an issue, would let people rest more assured that their particular date of build is a solid device if the posts showed the problem was really only showing up en masse from a certain build date.

Your point taken about later phones (like a June one) having more chance of being done right if HTC internally admitted the problem and worked on a fix.

And my 23Y has a bad GPS, so from this small sample of our two, you have a 100% chance of getting a bad phone if you have a 23Y.

The 23Ws, with just bigoliver and I as the sample, there's a 50% chance of a lemon.
[HTC One X] ste1164:
Seems to be the HT24/HT23 models. If I get another one x which is newer ill use it for a while and let you know what I find out.
[HTC One X] UncleJimbo:
Just for reference my phone is a HT23XW.

It gets hot but don't think it's overheated or not.

Definitely suffers from WiFi issues.
[HTC One X] :
Have you tried getting yours replaced? I was going to call today but their offices were closed.
[HTC One X] bigoliver:
If one of the theories is correct, that this issue is caused by an error with the casing, then I guess the next question is, what colour is your HOX? I have the grey one.

Thanks for the feedback

Your phone was manufactured in the same factory, but, the day after mine then.

Cheers for your feedback UncleJimbo, keep us informed mate.

Good advice, after all the feedback I have read I would try to stay clear of the HT23/24 models, ATM these seem to suffer the issue most (Just based on this thread)

Have you tried the squeeze test? If you notice an improvement in your wifi or bluetooth whilst lightly squeezing the antenna part of the phone then it is likely you have the issue, if your wifi stays the same or gets worst you probably don't have this issue. It is normal for the wifi reception to stay the same or worsen whilst lightly squeezing the antenna part of your phone.
[HTC One X] adamgaltress:
Mine starts HT23XW OUR PHONES ARE SIBLINGS! :D
[HTC One X] Scarrrr:
This is my serial nr (again)

HT24WW115504

Wi-Fi issue

Gets hot, but never shut down due to 'overheating'
[HTC One X] distortedloop:
Grey here as well.
[HTC One X] bigoliver:
**Change Log 09.06.2012**

* Thanks to distortedloop we now have model serial numbers explained <<HERE>>

* I updated My personal experience, basically, I never got the call back from 3uk.

Latest news: I contacted xda newswriter, PoorCollegeGuy regarding this issue. He has wrote an article and he expects it to be on the xda portal within days :) That should further boost our profile!

Finally: Has anyone received a response from Urban Strata, the HTC rep yet? I am still awaiting a reply to the PM he asked us for.
[HTC One X] adamgaltress:
Not got a reply yet, but I thought I would post this link for other people light me in Blighty, looks like we have 6 months to get a replacement or repair

Found on the Citizens Advice Bureau Site here. I will be sure to send a stern email to HTC trying to gain leeway for those of us who have unlocked the bootloader!
[HTC One X] bigoliver:
Great advice mate, we will need to know our rights, going to add to the first post now. Great find
[HTC One X] adamgaltress:
No problem! I will post onto here as soon as I get a reply from HTC regarding unlocked phones. I assure you I won't stop until everyone gets their phones repaired because this is unacceptable!
[HTC One X] zellfan8:
gsmarena(dot)com/at_t_htc_one_x_gets_update_to_fix_wifi_connectivity_bug-news-4352.php

AT&T version is getting an software update to fix WiFi, it means international version will get it soon. Fixing the WiFi connection lost when sleeping is nice but hope that they don't use signal booster (which drains more battery) and try to hedge dealing with H/W issue here

if you don't have anything to contribute just gtfo dude. no one wants to buy **** thing or post about it without trying to improve everyone's benefits, and we don't have time to replace a phone again and again
[HTC One X] c-bone:
I can confirm I have this issue on my HT24 one X. I tried to get a new one from Vodafone today (since I've had the phone about a month) but was told by customer services that I can only get an exchange if the phone goes wrong within 7 days. I went into store and was told the same. So basically I have to be without my phone for a week while it gets sent off for repair. My other option of course is to get in touch with HTC.

Basically I want this to be resolved. I don't want to send my phone away only for some technician to tell me they couldn't replicate the error. With this in mind who am I better off getting it repaired through?
[HTC One X] bigoliver:
I am not convinced this is true about the 7 days, that might just be a cooling off period to cancel your contract? I thought it was 28 days to declare the phone DOA (Dead On Arrival) and get an exchange, try speaking with the shop manager when the shop is really busy and they are trying to sell phones, be loud so everyone in the shop can hear. If it fails you've lost nothing and you might feel a little better.

I wish I could answer defiantly one way or the other, you best bet is to just read through this thread and make an informed decision.

I'm starting to sound like a broken record, but, please do keep us informed.
[HTC One X] c-bone:
Vodafone instore were actually really helpful. The member of staff that served me spoke to customer support on 191 for me and also got in touch with the regional manager to see if they could offer an exchanged. I got told no. I haven't heard anything about 28days for DOA before. I will do some research and post my findings.

Also I have now emailed HTC and have reference this thread. Will keep you updated with the responses I get.
[HTC One X] adamgaltress:
Just to keep everyone updated, this is the email that I have sent. I will be posting updates on my website as and when they happen, this will allow you to see a thread of back and forth communication. And of course I will keep you all updated on here too! I will post a link to that soon, but for now here is what I sent them! (Some information has been blocked out for privacy :p)

Let the battle begin!
[HTC One X] Rusty!:
New screen, new back cover & new motherboard? That's called a replacement phone ;)
[HTC One X] forceware:
Lol.That's what I thought. But my serial number is still the same!
[HTC One X] Garoto1973:
The most depressing thing is that its probably sitting in some desk and when they get to it they will fix it (hopefully) in an hour then some more weeks before they ship it out.
[HTC One X] imeem:
well i just bought the One X and waiting for its arrival. hopefully it doesn't have these issues.
[HTC One X] mikropixel:
Update:

After the second repair, all of a sudden the device has started having the weak wi-fi issue again. I phoned htc and they propose to send it over for a third repair and to make a replacement application if the problem still persists. I insist on making the replacement application right away, I am expecting a call fro one of their reps within the next few days..I am totally out of patience with this :(
[HTC One X] imeem:
if the device is defective, does the wifi issue show up right away when you buy it or it appears over time? I don't want my phone to suddenly have this issue after the 30 days.
[HTC One X] ste1164:
Generally its over time.
[HTC One X] boe323:
I would say with the newest batches like ht/sh27 and up, if the wifi fault is going to appear then it will be out of the box, thats only if if this so called wifi fix is applied of course, if the fix is indeed applied then if the phones ok out of the box, you shouldnt end up with the fault.
[HTC One X] PurpleRob:
Well after receiving a replacement, supposedly bespoke built unit from the repair centre and after using it for a month, guess what?

Yep this one has now developed the WiFi fault. They are now going to send me a new replacement but seem to be ambiguous about whether or not the design fault is fixed, even though I asked them a direct question about it.

Looks like I might be getting a new unit once a month for the foreseeable future. :laugh:

Rob
[HTC One X] daven:
Okay so I had the Wifi issue and decided to send it off, received it back after less than a week and success! The device is fixed.

But.. The engineers seem to have damaged the black bezel/housing around the digitizer... joy of joys. It looks like a scratch however it runs as far as I can see so I'm fairly sure it's a crack. Must have happened when they were taking off the back housing?

I've contacted them and they are currently escalating it, I really don't know what will come of this. I person I spoke to firstly tried arguing that it wasn't reported within 24 hours of me getting the device back, I will confess I have had a busy week however on the repair note it only states that 'Damage in transit' must be reported within 24 hours, he seemed to accept that for a while after I said this damage obviously wasn't 'damage in transit' damage and then tried shoveling some crap about the warranty card before conceding to escalate it. Luckily I took some photos of the device the day before I sent it off showing the crack not there and took some more today.

https://www.dropbox.com/sh/qkfb0ev23fgg1cu/k1OvWh2fIS

if you're curious. Anyone else had any experience with returning damaged devices? apart from the ones posted on the first page. I'm not sure if i should just live with it, I just find it annoying.

Edit: I should have probably mentioned that the crack is about 3/4 of the way down the vol rocker.
[HTC One X] ste1164:
I returned a damaged desire z that I had sent off for repair but came back with dents. At the time the desire z had stopped being made so they replaced it with an incredible s. But I'm sure HTC will fix it.
[HTC One X] koeniekoenie:
Sorry, please delete this post.
[HTC One X] imeem:
K i got my HTC One X, however it's 99HT and not HT/ST 27. Does it mean that my phone does NOT have the fix? Also, I think i got a fake HTC one X because it says 16 GB quad core... Official website and wiki says it's only 32 GB quad Core. I think the phone originated in China, Hong Kong, or Taiwan .

Also, Does your phone do this?
[HTC One X] Rusty!:
16GB One X's exist.

Does my phone do what exactly? That is the stock battery settings page.
[HTC One X] imeem:
i'm talking about the black half of the screen. happens in some some other places too (under settings).
[HTC One X] stuart0001:
That's completely normal
[HTC One X] Rusty!:
Depends, do you mean the right side of the black bit being much lighter? If so, it's not normal, but I suspect it's a camera trick.

If you mean the vertical gradient, then yes it's normal. It's part of ICS.
[HTC One X] imeem:
was referring to the bottom half of the screen. it's black. however, if i turn it into landscape mode, it's normal.

Looks more like a bug than completely normal
[HTC One X] stuart0001:
It is normal. You don't see the black in landscape because the amount of options fill the screen.
[HTC One X] imeem:
is ht/sh27 referring to the p/n #?
[HTC One X] Praetor951:
SH23 here, purchased in May. I live and work in Shanghai, so I bought a grey market Singaporean import phone. Wifi issues started around a month ago and I remembered reading about it online, so I did the squeeze test and confirmed my worst fears :( I tried to keep using the phone but the signal strength sitting in my office (used to be full bars) was very weak and slow.

Called HTC GWS in Hong Kong, which is the closest GWS center to me in Shanghai. They agreed to repair the phone for free, but they were adamant about charging a 350HKD (45 USD) "part handling fee" on top of what I would have to pay to ship the phone there and back (probably around 50USD). I told them that this was a manufacturing fault that HTC has admitted to making and that regardless of whether they are getting this "part" from Singapore, Taiwan, US, wherever I wasn't paying the fee and they caved. Made a business trip to HK around a week later, dropped the phone off on Sunday and they said they could get it back to me by noon Monday if I wanted. Left the phone there, aunt who lives in HK received the repaired phone and visited me a week ago and brought the phone back. Wifi is back to normal, possibly even a little bit stronger than before :laugh:
[HTC One X] ho77am:
Hi

First sorry for my bad english

I fixed wifi signal weak

i cut my usb wire and got alminum from it and put it under pin that show in vid

now my signal very good

تم الإرسال من جهازي HTC One X بواسطة تاباتوك 2