[HTC One X] skygear:
Heres my experience from start to finish.

June 13 2012 - first repair initiated - sent in on my dime and explained I was having a WiFI issue. After a week or so I hadnt heard anything then my repair was deleted from the system so I called. Was told there was NO issue and the device would be sent back to me. I asked if every issue was addressed, intermittent speakers and WiFi and was reassurred that the phone would be returned to me in 100% working order. Then I was told that a tech would call me back with the phone in hand to verify it was Working.

June 26 2012 - Next day I recieved NO contact from HTC and actually recieved tracking info from FEDEX in an email. I called and was told there was nothing anyone could do it was already in transit to me.

June 29 2012 - FedEx delivers the package but I'm already out of town for the week or so for the 4th of july vacation with the family. So a family member accepts the package and leaves it on my desk unopened for the duration of my absence from the house.

July 8 2012 - I was tired and just got back from my vacation, opened the packade and charged the ONE X and inserted my SIM card and tested the phone. My call logs were still on the phone! So they didn't reset it as they are suposed to. No biggie. I test the WiFi, SAME ISSUE AND NOT FIXED! Tried my volume, Same issue with them either not working or intermittent.

Immediately I initiated another repair call to HTC and was hung up on or disconnected 2-3 times. It was a rainy night so I attributed it to that. However I was not satisfied and called until I got them to initiate another service ticket. They apologised to me and offered free shipping from fedex for my troubles. I agreed and was told I'd get the label 'shortly'. I assumed it was going to be a shipped label since the guys statement eluded to it.

I waited a few days and called HTC when I got nothing in the mail. Again the people were apologetic and said that I would be getting it shortly. The very next day I was out of town for a couple weeks. When i got back, I decided to check the piled up mail on my desk for the tracking label. NOTHING

August 16 2012 - I called HTC AGAIN and asked what was going on and that this was unacceptable. Apologies and a supervisor or two later I was assures there would be a label on its way to me.

August 17 2012 - 24hrs later, NOTHING! No call as promised, no email, no mail, NOTHING. I called again! I called every day til I finally got the label

August 23 2012 - I got the FEDEX label via email and promptly shipped it out to them same day.

September 4 2012 - get an email from HTC saying device recieved.

September 5 2012 - theres a quote in my repair tracking so I contact HTC about it. Its for $260 to replace the MotherBoard for illegal OS on it. I called and disputed the issue exclaiming the issue is NOT software it is HARDWARE! Eventually I get a guy called ROCKY and he goes through the case with me.

Everytime I called HTC they had me Update the software on the phone using the Google Check IN app. Each time it took the OTA update with no issues at all. Just the WIFI and speaker. They claimed that the device had an Illegal OS on it. No, No it didn't. I was told the tech's tried to flash it with their flasher and couldn't because the bootloader was RELOCKED! Again I explained the issue was HARDWARE not SOFTWARE!

Rocky told me to give him 24hrs and he would look further into the issue himself!. So I did

September 6 2012 I get the call back and am told that There is an ILLEGAL OS ON IT and that the bootloader was RELOCKED. He just reiterated the facts as he found them and even mentioned this screen name her on the forum! They have been trolling the forum looking for people to deny the warranty. BULL****. My device worked fine until I left it in a hot truck for a few hours and they are claiming foul so they dont have to cover the device.

I'm offered NOTHING for my time and their faulty communication with me over the duration of 2-3 months. No discount, NOTHING! Pay us and it will be fixed, then shipped back to you. I ask again if theres anything that could be done for me, and even offer to pay HALF of the moneys they are asking for from me. Nope, then offers to ship it back without paying the $35 diagnostic fee. I'm tired of fighting over it and tell them to ship it back to me.

September 6 2012 - Later in the day I ge the email 'Your device was repaired'

September 17 2012 - I get the FEDEX shipment notification. BULL****! its been another 11 days since they agreed to ship it back to me! What is going on here?

September 18 2012 - heres the customer satisfaction survey.... WOW. so heres what I wrote.

Its due for delivery later today and thats where I'm at. I'm frustrated and borderline DONE with HTC.

I might have to get another device with better support without the blame game being played whenever there is an issue.