yashsingh1/xdaforums huggingface dataset:
[HTC One X] bigoliver:
Assuming your phone was brand new, Amazon told you wrong. It is the sellers responsible to repair, replace or refund your device within the first 6 months unless they can prove you caused the fault.

Don't let sellers fob you off, know your rights. You are protected under the Sale of Goods Act. If you send your phone direct to HTC you are not protected by the act as they did not sell you the phone. The SofG Act gives more protection if you have a unlocked bootloader, as said earlier the seller has to prove you caused the fault. Warranty is a different matter.

I believe Amazon gives even more protection, it worth reading through their terms & conditions.

Hope this helps

I would call HTC and explain how unhappy I am with the service, you never know they might just send you a new one out :rolleyes: (don't hold ur breath)

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[HTC One X] bigoliver:
Thanks for keeping us updated, of course you want a new phone, they lost a new phone and should replace it with a new phone, simple. Keep fighting mate, I can add you to the horror stories in the OP if you wish.

We are getting quite a collection of horror stories it's not a good advert for HTC their repair centres and retails partners. HTC told watchdog they where making improvements with their customer service centres last year, they obviously still have a long way to go.

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[HTC One X] PurpleRob:
Cheers Oliver, I don't think I will get another HTC phone even though I have had a number of HTC phones over the years. Its a shame because I really like their products, shame about their customer services being so crap.

Yes add me to the horror stories, I think its a real shocker, you would think that all I have had to put up with they would do the right thing.

An update which is funny is I came back from the gym, to find a UPS card on the mat stating final delivery attempt, don't know what it is, maybe they managed to get my phone back! But I don't want it now as anything could of happened to it.

I'm just gonna let HTC sort it out now as I just cannot be bothered.

Rob
[HTC One X] Keppe:
Decided to visit a store for my Provider this friday and was fully prepared to fight them due to a dropping accident which left some marks at the top right corner but they didn't even mention it.

I had previously been on the phone with my provider about the issue and they didn't know anything about the issue but the guy that handled my case in the store knew exactly what I was talking about and there was no fuzz. Well...Except that he tried to take the back cover off which I thought was cute :laugh:

Got a mail this morning saying that they had received the phone at the repair centre, Guess I'll have to wait now.

They did give me a phone to use while mine was on repair which is nice, Wasn't sure they would reading the stories of some people buying temporary ones. Though I think it should be standard amongst all providers..

Either way, happy to see that people are getting this issue fixed :), am hoping I will as well.
[HTC One X] 1000moths:
2nd HOX developed WiFi fault

So the replacement that CPW gave me developed the same fault in under a week.

I returned to the store and explained/demonstrated the issue. Their initial response was they would need to send the phone in for repair again, I explain that I was not happy with that response and explained that I fully understood the sales of goods act.

In the end I spoke with the store manager who in fairness was really good, and to cut a long story short he has ordered another replacement from the repair centre and I can go back to the store and exchange the HOX with that one when it arrives (3-5days).

I asked what would happen if that replacement was of a similar serial number (i.e. less than a 27 model) and he said if the phone failed 3 times I was entitled to choose a different model phone.

So awaiting the replacement, curious to see if it will be another SH23 and if so how long this one lasts.

Interestingly he said that in the first couple of weeks of selling the HOX CPW returned ALL of their stock to HTC, he didn't know what the actual fault was but he said that it was apparently software related but that CPW had had so many returns in those first couple of weeks they sent every single HOX back. He also said that they were the only retailer to do so. Now that could have been BS but interesting all the same.
[HTC One X] bigoliver:
We thought the problem would reappear, I didn't expect it to be so soon though. It is probably better happening sooner rather than later, I really dont understand how people can not have a faulty phone. I guess if you never squash the phone (not even gently) or use wifi/bluetooth then I guess you will be oblivious to the potential fault. From reading this thread I really wish HTC had done a recall, I would have cost them a fortune but at least everyone could of had the experience they paid for and expect from HTC with fear of failure at any moment.

I believe the CPW rep is telling you the truth about the CPW recall. It was rumoured on line a few months ago, I added some links below. These phones were recalled before HTC acknowledged the WiFi fault and before this thread. Interestingly around this time HTC did release a software update that was intended to improve WiFi, I guess HTC knew they had a WiFi issue and hoped it was just software related, this thread has proved beyond reasonable doubt it is hardware.

http://www.phonesreview.co.uk/2012/05/29/htc-one-x-possible-recall-by-carphone-warehouse/

http://www.gsmarena.com/carphone_warehouse_uk_recalling_htc_one_x_units-news-4310.php

I hope you get a phone from a new batch this time, so you can use it without too much worry.

Keep us informed mate,

Oliver
[HTC One X] bigoliver:
Ok Rob I added your story. I linked to the quoted post above, it would be great if you can keep the post updated with the latest developments, cheers.

Oliver
[HTC One X] liberator72:
I too can confirm that CPW sent ALL HOX's back to HTC and was indeed due to software as this is what I was told in two separate stores in two separate towns.

As for my replacement HOX that I got from CPW less than 2 weeks ago, I initially discovered it had faulty GPS (as explained in previous post) and over the weekend it developed the WiFi fault. Not quite as bad as my previous handset, but pretty bad all the same. I have already been in and they have ordered me another new one which should be here any day now. If that one is faulty too, I'm afraid it'll be time to jump ship
[HTC One X] paddyoreilly:
When is a repair not a repair

Thanks for the quick reply.

Contacted Amazons returns department, explained i had a faulty HOX, and, BIG surprise, ten minutes later, had a RMA to Amazon for a refund, and a collection date for tomorrow (24-7-12).

The guy did not seem too surprised at the faulty phone.

Checked Amazon`s HOX page and there are both happy and sad users.

Hope i get my cash without hassle.:confused:
[HTC One X] niksssss:
Hello guys ! It seems like I sometimes have and sometimes dont have the issue. Last week when I pressed on the phone between the Camera and volume butons. But when I download a Wifi Signal Measure App I noticed that I dont have the issue every time. And 2 days ago I squeeze the phone very very hard and I didn't saw the issue again ! Sorry for my bad english and I hope I helped with something :) !
[HTC One X] Hunt3r.j2:
I'd like to see what the assembly-line based fix looks like, and I wonder if they've done it for all antennas or just the Wifi antenna. It seems to be that all antennas could potentially be affected in this case.
[HTC One X] bigoliver:
I found that immediately after squeezing my phone would sometimes stay at full bars, not indefinitely but for a while. If I would then slightly squeeze the phone sideways (like I'm adjusting the volume) the bars would reduce back to nothing.

Three members have previously suggested that squeezing the phone really hard can fix the issue, 2 of those said the issue returned within a week.

We don't recommend squeezing hard, this is a sure way to accelerate the issue.

I'm sure your problem will get continuously worse, prepare yourself.

Oliver

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[HTC One X] bigoliver:
I don't know much about amazons return policies but I think understand Amazon to be one of the best places to return products to, hopefully you'll get this resolved quickly.

I noticed no one has left a review on Amazon complaining about wifi issues, it would help others if you left a review about your purchase and linked to this thread. I think you have to buy through Amazon before it allows you to leave feedback so I can't do it.

Cheers Oliver

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[HTC One X] bigoliver:
+1

If anyone finds a tear down picture of the new batch with fix please post it here. Or if your open your new batch phone for any reason (not recommended) please send us a few pics.

Cheers

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[HTC One X] genuine:
I can confirm this too - had first wifi problem after two weeks, sent it for a repair and one week later, wifi issue returned...
[HTC One X] dtataylor1990:
Will HTC ever get it right

So i phoned HTC on the 2/07 and they collected my phone the next after suffering wifi issues, and was told to remove my sim card i asked shall i keep the sim tray or return it wish the phone they told me the only thing i needed to remove was the sim card, so stupid with the sim tray in the phone it was collected. 15 days later i get it back minus one sim tray, so i immediately phone them and tell the of my annoyance and how id like a sim tray delivered to me they say that's no problem ill rush that order through for you now. this morning with the mail i received an envelope with a small object in it thinking all my troubles were over, but no what i receive was the little metal device for removing the sim tray( the same one whose job can be performed by a paper clip) needless to say im frustrated and as soon as 9.00am rolls rounds ill be straight back on the phone.
[HTC One X] Rusty!:
Good point, I'll be sure to remove my SIM tray before it's collected.
[HTC One X] KevAmiga:
Well... sending back my 4th HOX tomorrow, in exchange for handset number 5!

First 3 had Yellow blob issues on the screen.

Handset 4 has this crazy GPS issue.

HTC - Do you have any QC at all?!? I have had HTC since the wildfire, then desire, then evo3d... all flawless.

Now this? Sort it out - if this next phone isnt 100% right, its S3 time for me im afraid. :(
[HTC One X] Mondomau:
HTC repairs and UPS

I have a similar story to Rob a few pages above:

I got a HTC One X around April - by the beginning of June the WiFi and bluetooth were more or less unusable and there were yellow discolourations appearing all over the screen, so I sent it in for repair (personally I think they should immediately replace it it, but there you go).

HTC received the phone on 26th June, promising a 7-10 day turnaround. After nearly 3 weeks and much frustration, I got a phonecall to say that the phone had been dispatched on 12th July via UPS and I should have it by 13th at the latest.

Needless to say, there's been no sign of it. The tracking website shows it as being out for delivery since 12.07.12 and nothing else. HTC claim they don't owe me a replacement until the investigation period is up - 8 days from start of investigation, and that the investigation wasn't started until 19th June. That's 6 days after it was due to arrive! I am seriously hacked off right now and, like Rob, will not be accepting anything other than a brand new phone. Although frankly, I'm beginning to think I'd be better off with an S3.
[HTC One X] KevAmiga:
Does anyone know if the S3 has any build issues?
[HTC One X] irharrier:
here is not the right topic to discuss it but since I am posting anyway

yes indeed it has some build issues but it is too early to discover

but a few problems that I heard about:

1-signal issues

2-build gaps(between screen and body just like us)

3-I have seen once and heard twice that a s3 fell at around 2 feet

they crashed at the SAME spot which I am pretty sure it is because of bad

design of the phone.
[HTC One X] af974:
Blurb.....i have a default reply these days :eek:
[HTC One X] paddyoreilly:
when is a fix not a fix

Hi Oliver,

Sorry to see that you have been attacked over your reply.

I have reluctantly had my faulty phone collected today for (hopefully) refund.

You say that "I noticed no one has left a review on Amazon complaining about WiFi issues, it would help others if you left a review about your purchase and linked to this thread. I think you have to buy through Amazon before it allows you to leave feedback so I can't do it.".

I logged on to their HOX page and there are 82 comments registered.

49=5*...15=4*...7=3*....6=2*...5=1*.

Negative comments include..poor battery life,no sd slot,bad front camera,,network reception problems,screen flicker,yellow screen,build quality,constant reboots,wi-fi connection,scratched screen,screen ripple,rattle,volume,back light flicker,buggy,lag,menu,faulty buttons.

Sorry to mention all these faults as i enjoyed having my phone when it worked.

I will write my review mentioning my own regretful problems. :(
[HTC One X] bigoliver:
Returning your phone guide

We have had a few members complaining about not getting accessories back with their phone, phones getting damaged and going missing so be careful when posting. Based on the experiences of our members I have compiled this quick guide.

1. Do not send your phone in its original box, unless you never want to see it again. Repair centres will not return the phone in the original box and apparently burn the packaging that they get the phone in.

2. Do not send your charger, unless asked to do so. They tend to get lost along the way.

3. Do check with HTC/Your carrier to see if they need the sim card tray? they has been 2 reports of the phone coming back without the card tray. The first person, djaidyc, rang HTC expecting them to just send him one in the post, but no they said they needed the phone returning to them and it would take 5-10 working days, so bought one on ebay instead. Read his post here the second person, dtataylor1990 is still waiting for his replacement see here

4. Do record and/or take photo's of you packaging the phone and the condition the phone is in, it may help later on if you have any disputes with HTC, Your carrier or the Repair Centres.

5. Do package your phone well.

6. Do send via a recorded post, either the official couriers sent by HTC/Your carrier or if posting yourself make sure you send by recorded post.

If you have any further advice please reply and I will add it to this post,

Cheers
[HTC One X] bigoliver:
New section added to OP

Hope it is useful :highfive:
[HTC One X] PurpleRob:
My reply today to the below

OK you are missing the point entirely, you obviously don't know the difference between NEW and REFURBISHED. You have stated it will be built with new or as new parts, as new means not new I.e. second hand. If you intend to build me a custom new phone then do so using all quality tested NEW parts not using as new parts. I will be happy accepting that but I would want a guarantee that is the case, another full warrantee on the phone or else do not bother sending me a second hand refurbished phone, as I will be expecting a new phone to replace my new phone. If this is beyond what you are able to authorise then I want the contact details of someone that can do this. Also please confirm it will be sent in another one x box as well because as stated UPS lost my original packaging as well.

Regards
[HTC One X] bigoliver:
No prob mate, I hoped it would be useful when people need to return their phones to Amazon. I advised our members to inform their carriers too and to link to this thread to explain the fault. It helped because now when people return phones to Vodafone, three, t-mobile, O2 ect the carriers have already heard of the fault and now know the best way to resolve it. I wanted amazon to have the same level of knowledge as the major carriers, but I guess it looked like I was trying to blacken htc's name or something.

I also really believed it would show the amazon trader that you know what your talking about and won't be fobbed off.

But leave if you want, I'm not bothered personally, it's not like I make money out of this thread or anything lol.

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[HTC One X] paddyoreilly:
when is a fix not a fix

Hi Oliver,

I was reading an earlier post where a guy was telling you off for suggesting that i also spread the bad news on Amazon.

I WAS NOT THAT GUY.

I really liked my phone, and when HTC get their QC together would hope to get another.

Also, i find the forum very useful and informative and do not intend to leave.

Why would I?
[HTC One X] bigoliver:
Ok sorry for the misunderstanding, I read too many posts lol.

Glad you find the thread useful, keep us informed about your case.

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[HTC One X] chimo29:
Sent you a PM about this Teky. Let me know. cheers
[HTC One X] Henkjoost:
Hello,

Been away for a week or so, had to work a lot.

Picked up my device, complete with all the stuff, my letter I sent with it was unopened.

Device seems to be fine, Will open it fast and carefully pull te pins up.

Tomorrow I go to France, Vacation for 2 week, after that I will see what I'll do with it... solder the pins or something...

maybe sell it and buy another phone...

battery is charging, then i unlock it again, ARHD on it etc...
[HTC One X] ferrari312_uk:
Returned to Vodafone (UK)

Hi,

I have sent my phone for repair as my phone developed the wifi issue.

Vodafone sent packaging to my house to return to them - the box they supplied was to small to fit the HTC One X so i bought a jiffy bag as well and put the phone in there bubble wrap and box.

I asked the person in the post office is the package I was sending was insured and she said no , but the instructions vodafone sent me suggested as long as I had proof of posting this would cover lost the item going missing - happily my phone has arrived with Vodafone but i am not sure how this would actually work out.

My phone was rooted with custom rom, I returned the phone back to vodaphone RUU and relocked bootloader.

Will keep you posted.
[HTC One X] Rusty!:
If you just used 1st class Royal Mail, then the cost of the phone would not have been covered, it would need to be Special Delivery for that. Still, didn't matter in the end.
[HTC One X] ste1164:
Or first class recorded delivery.
[HTC One X] stuart0001:
You're still only covered to the value of 100 1st class stamps, even if recorded delivery is used.
[HTC One X] ste1164:
Oh fair enough.
[HTC One X] irharrier:
an update to my HOX:

using wifi analyzer I wrote down several signal strength in different spots in my home :D

and until now there isn't any change at all.

I remembered that on my fisrt HOX I had wifi issues since first week.

one question is busying my mind for a while:

if htc is aware of wifi problems in 23-24 builds why it keep on shipping it to worldwide ?

then they will have more problems since more people request for repair which look much more expensive than a fix in the factory.

(for example last week I got my phone from htc service center(sh24) which didn't have stock for more than 2 weeks)
[HTC One X] RazerRazer04:
Mine is still at repair in germnay.

Even tho I like this phone much more than my old iPhone, but with Apple it was so much easier, just go to the apple store and get a replacement right away for every small problem, why cant htc make it that easy...
[HTC One X] bigoliver:
Good to hear from you again I was wondering about your case. I cant believe you have had the warranty repair refused and even had to pay just to get your phone back. It is appalling treatment from your carrier. Personally I would fight it, but I understand why you'd rather just fix it yourself and put this whole situation behind you.

Enjoy your holiday, sorry we can't help you further.

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[HTC One X] PurpleRob:
Just sent this as I am so annoyed...

I have just sent my complaint to the TV programme Watchdog, as I am not confident that HTC will resolve my problem. I take it as an insult for you to suggest that the company, where I bought my phone from, replace it with a brand new one if that's what I want. Why should they? Or would they? They didn't lose it and I'm sure they are in the habit of sending out new phones to customers because theirs is lost and the customer asked them nicely!

I have now sent my complaint to the TV programme Watchdog as I have had enough.

25/07 aaaaaaaaaaaaaaaaaaaaaaah..... now I have that out the way the latest installment and my reply.

I understand that you wish to have a brand new boxed device from us. We are unable to provide this under your warranty agreement with us. We can offer a replacement device in an as new condition custom made in our repair centre. We cannot provide you with your original packaging box as this would have been disposed of in the repair centre, as they do not keep the packaging that is sent in. I understand that you may be frustrated with this and please accept my apologies for the inconvenience, this is what we are able to offer you under your warranty agreement with us. If you require a brand new device you will need to take this up with the retailer you purchased the phone with. For any more information regarding your warranty with us, please can you follow the link below; http://www.htc.com/www/help/warranty-statement/

I am aware of what can and cannot be done but this is not an ordinary claim under the warranty T's and C's. This should be a special occasion as let me recap, I was having my phone repaired under the warranty. I accepted having to wait 2 weeks to get it repaired and I accepted having to buy another phone whilst it was being repaired. Then UPS delivered my phone to an undisclosed address (not mine) even after I told them I would collect it in person and hence my phone is now lost/stolen. I will NOT accept that you will not replace my new phone with a new phone. It is not my fault or yours that it was stolen but HTC chose to use an unreliable courier. I don't understand your reluctance to do the right thing, what happened to the customer is always right. HTC are not losing out on it you send me a new phone and claim it back from UPS as they have lost it. I would like this now to be escalated as I am getting nowhere.
[HTC One X] PurpleRob:
OK I have read the limited warranty that you sent me and am a little confused! Could you please point out the clause which states that if HTC loses the customers new phone by employing incompetent couriers. Their only obligation is to replace it with a reconditioned phone? Or as indeed I am sure the warranty is not applicable in this eventuality.
[HTC One X] bigoliver:
Wow that is quite a story, it's sounds like htc are being extremely unreasonable in your case, you've even said your happy to receive a refurb.

Did you get the name of the rep at htc who said he is solely dealing with your case? If so try calling him as he knows your situation better he might be able to come to a suitable solution, also mention that you are a member of this thread and are receiving advice from me and other members.

I waited over 28 days to get my phone repair through three and it was still faulty when it came back (see my video in op) finally three agreed to replace my phone. It was a very frustrating time, but eventually I came through it.

Unfortunately for you, a warranty repair does not give you the same level of protection that the SofG Act offers. Something everyone should consider when choosing who to return their phones to (see my guide in op).

I would like to link your "horror story" in the OP if that is okay with you? It may help other members and will hopefully raise the profile of your case.

Thanks for your post, please keep us updated.

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