yashsingh1/xdaforums huggingface dataset:
[Galaxy S III General] TowsonTiger:
Online Orders

I ordered online on 06/08 Sprint, White 16GB

Just went from "Backordered" to: 1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days.

And they just emailed me my $50 giftcard

:fingers-crossed:
[Galaxy S III General] Bizdady:
Well my online preorder finally changed from backordered to Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days.

My credit card was also charged as well. So will see, hopefully ships out Monday.

edit: as Tiger said above me I just checked email and my bestbuy gift card was emailed as well :D
[Galaxy S III General] rose1:
How are you guys getting $50 gift cards from BB? I ordered mine on the 8th and it still says backordered. I ordered from bestbuy.com
[Galaxy S III General] Bizdady:
Phone Freedom promotion which you had to sign up for early in the year.
[Galaxy S III General] rose1:
Darn, I didn't sign up for it. Oh well, on a brighter note, BB just charged my card for the phone and the status changed from back ordered to in process of shipping. I used to have the option to cancel but I no longer have that option (not that I would have anyway)
[Galaxy S III General] Mandralan:
I am still waiting to hear anything about the in store pre-order that I did on 6/15. It was for a white GS3 for AT&T. The associates at the store couldn't really tell me anything other than that is had been ordered. They were not even able to differentiate between what were in store pre-orders and incoming stock in the system. (The computer showed 8 white AT&T incoming with 0 being in transient)
[Galaxy S III General] PsycloneTW:
I received zero notification that it was delayed, only the initial pre-order confirmation and the ready for pickup mail yesterday.
[Galaxy S III General] wililye:
When did you order?
[Galaxy S III General] accrews2001:
I went to BB around 3:30pm. They told me they did receive a few for sprint but they weren't expecting any ATT GS3's until first week of July. I told them ATT told me the 25th but they said they got pushed back again. This is in Lake Worth, Tx (near Fort Worth)
[Galaxy S III General] thelastgunslinger:
I was in BB by Stonebriar Mall in Frisco and casually asked if they had any S3s. He said they did get a bunch in today, but they could not give out any until tomorrow due to Samsung not giving them any info on whose is whose (I think this has been mentioned earlier in the thread, mixed up SKUs). He did not specify which carrier. I did not preorder.
[Galaxy S III General] HotInEER:
My wifes S3 came in today in white. I must admit, its the best looking white phone I have ever seen.

I can't wait for Radio Shack to get my blue one in, and the S3 screen is beautiful b.c.
[Galaxy S III General] rose1:
6/8
[Galaxy S III General] wililye:
I did 6/7 early morning :mad:

And still back order :(
[Galaxy S III General] rose1:
Mine was Sprint though. I think ATT has more of a delay.
[Galaxy S III General] toughcookie:
lol i live near a Lake worth but in FL!
[Galaxy S III General] aval1392:
I'm in the same boat as many ATT customers and their S3 frustration. Heres the jist of it!

Many best buy stores have received their first shipment of there galaxy s3 phones, BUT it is only for sprint and many who preordered through sprint won't get it depending on the amount preordered. They should get their next batch within the next 3 days.

AS for ATT customers like myself:

We will not get our phones until late next week unless some miracle happens(which i hope) but it doesn't look too good because ATT has made too many false promises.
[Galaxy S III General] toughcookie:
All this waiting has killed my excitement for the phone :(

At least before I had a date to look forward too now who knows when we will get it, ill never be doing business with best buy again, they are so unorganized and clueless.
[Galaxy S III General] Gadgetz:
What REALLY pisses me off is that I've heard of people preordering on the AT&T website as recent as 6.21.12 that are going to get their phone before we get ours. Complete and total BS!!!
[Galaxy S III General] phantomevo77:
Looking through our system on when we get shipments from different suppliers.... MOST stores look to be getting the att pre-order phones in on Monday.... just going by what I found out today at work, and the BBYM manager has also confirmed this in the best buy thread in the att sg3 General forum...
[Galaxy S III General] JJE37:
I know you said you do not have access to the online orders but any guess as to when they might ship (white,att,to home) or is it possible that they do that not ship on Sundays at all?

Also do you think they ship from a central warehouse (likely) or do they ship from a local BBM distribution center/store?

Also, THANK YOU kind sir for my sanity.;)
[Galaxy S III General] qhinton:
Its like I'm the only person on Sprint with their preorder. So disgusted with this
[Galaxy S III General] ImaWinRAR:
you're not alone, friend. I'm positive the BBYM employees at my local store are determined to not let me get it before my 30 day exchange is up
[Galaxy S III General] qhinton:
Possible. I returned my evo on the 7th and got a loaner phone which is the worst phone ever.
[Galaxy S III General] cjacks519:
This info was absolutely correct for the Frisco, TX BB!

***Got my AT&T SGS III FINALLY IN HAND!!!*** :D :good:

After a short fiasco with the mobile sales lead, the mobile manager walked up in the middle of our conversation and corrected the sales lead. Sunday is the MAGIC day! They've been sitting on the S3's since the 21st because of this so called SKU issue (at my local store at least). The sales lead was still trying to tell me that the SKU issue wouldn't let them sell the S3 today either, until the mobile manager took his foot out of his mouth for him!

I told the sales lead to cancel my preorder and I was returning a Galaxy Note which I paid retail for and that conversation caught the ear of the mobile manager, who gladly straightened him out.

I can't believe I finally have it!!! So excited!
[Galaxy S III General] toughcookie:
Damn, im going there today. My store keeps saying the 28th
[Galaxy S III General] rcdroid31:
I know one thing I've been exercising alot of patience with BB throughout this entire debacle because I'm one of those people who agree that its not Entirely their faults when it comes to the delay but if my local store doesn't get there act together by Monday I'm going to officially turn into "Typical Angry/Belligerent Customer" mode on their entire staff! I'm starting to see way too many unboxing videos on YouTube with people that have received their sprint 16gb version already! I want my frigin phone already! No excuses!
[Galaxy S III General] Death Roe:
Yes, because even the cashier is the person to yell at for a manufacturer delay. I'm in retail, and people like you make us laugh in the long run.
[Galaxy S III General] Gadgetz:
So what are you mad at them about? The delay?

Speaking for myself and my beef with BB as it relates to this fiasco, I don't blame them for the delay at all but they are 100% to blame for giving out misinformation and just being generally uninformed and lacking the assertiveness to at least make a sincere attempt to find out. I literally had one guy tell me "let me google that for you" when I asked when his store was going to launch the phone. As for the delay....it's a logistic problem due to a very weak preorder model. IMO, all preorders should have had to be placed by a certain date in order to meet the initial launch date, if the demand was more than the supply then the orders should have been filled by date placed, not what store it was placed with. That way nobody ordering from AT&T on the 18th would get their phone before anyone who ordered at BB on the 5th. Since AT&T has been shipping phones left and right, it seems to me they value those customers who choose to preorder at third party retailers less for some reason, as if somehow their money is less valuable. Shame on AT&T!
[Galaxy S III General] khad188:
Today has been a relaxing day, since there was no chance I'd be getting the phone on a Sunday. Tomorrow feels lucky, though....
[Galaxy S III General] qhinton:
Here's to tomorrow
[Galaxy S III General] rcdroid31:
I can understand the delay is not up to bb. But all the misinformation and unwillingness to inform a PAYING customer is what I'm most upset about. I gave Bb 50 bucks of my hard earned money and the least I deserve is to be informed about where my product is. I shouldnt be lied to or dismissed by employees just because they don't feel like dealing with me. They felt like dealing with me when I swiped my card for the pre order. The delay isn't the problem...how they dealt with the delay is!
[Galaxy S III General] Truufinator:
Exactly! What is the point of a preorder if the retailer you buy from releases the phones after EVERYONE can get them?
[Galaxy S III General] jerrygooch:
Today's going to be a good day! I'm gonna kick some ass at work and hopefully get a email telling me my phone has been shipped!
[Galaxy S III General] dougben50:
Message sent to the CEO of Best Buy

Mr. XXXXX,

Sir, being a former Customer Service Manager, I feel compelled to write to you about issues with the Samsung Galaxy S3 pre order problem. While I understand that Best Buy is not responsible for the lack of available phones, it is the lack of Customer Service that is the issue. Along with most of the pre order customers, we have not received any information from your corporate offices concerning the delay in receiving our pre orders. Additional, when contacting either one of your call centers and speaking to a customer service representative or going into a local store, we are getting a number of false and misleading answers.

Why can’t Best Buy give their customer service representatives, both in the local stores and call centers, current and up to date information to be given to customers when something like this happens. Customers would be somewhat understanding if they got some information, not silence from Best Buy.

When I stated above about the number of false or misleading answers your people have given, here are just a few:

The hold up on the phones being shipped is because of the Apple lawsuit (was told to someone yesterday)

The phones might come in late next week, if they do not then we will have to cancel your order (was told two days ago)

The phones will be coming in soon to the stores, when asked about online orders, he was told that they (online pre orders) would be shipped after the in store pre orders and after the launch.

They will be here on or before the 28th, then shipping will take another 4 to 5 days.

They will not be shipped till July 7th or later.

As I stated, these are just a few of the statements from your people to friends around the country who pre ordered the phone.

I understand the demands of running a large electronic corporation in current marketplace, but Best Buy will lose customers that are needed, if the corporation does not explain to your customers in an email about the delay and make sure your customer support personnel has the correct information to give if someone questions them on the status of an order. Some of my friends who gave me this information, buy several thousand dollars of merchandise from Best Buy each year, and because of the lack of information, will not be purchasing from Best Buy again.

Thank you,

Doug Bennett
[Galaxy S III General] Gadgetz:
To the point, without being rude or disrespectful. Perfect! I have copied it and will send it out as well. ;)
[Galaxy S III General] g_kinz:
well i have learned that i will NEVER use best buy for anything!!! they use to be one of my fav stores. but now they are just over prices garbage. still no phone and i called my att store and he said all the pre orders were filled and his store is getting 6 on the 28th and he will call me when they come in.
[Galaxy S III General] Bizdady:
Great idea! Where are you guys emailing too?
[Galaxy S III General] toughcookie:
Im so done shopping at best buy

they really are just amazon's showroom. No reason to purchase anything from them anymore clearly they dont care if they have your business or not

my store only got 1 so far...i ordered the first day i have to be one of the first few
[Galaxy S III General] TowsonTiger:
Online Orders

Got my email telling me my phone has shipped.

I ordered a 16 GB White for Sprint on 06/08

:D
[Galaxy S III General] Bizdady:
Oooh crossing my fingers. I ordered a bit later but my order at least shows in process of being fulfilled.
[Galaxy S III General] bigriggy63:
Hey man, CONGRATS! You were staying positive, and the good vibes went your way. Enjoy!!!
[Galaxy S III General] jerrygooch:
Now if Best Buy would show AT&T some love! :)
[Galaxy S III General] qhinton:
Still waiting. For bbym to get me my sprint 16gb white
[Galaxy S III General] Gadgetz:
This has been quite a fiasco.....at least now we know AT&T doesnt value the customers it has from Best Buy, we're at the bottom of the food chain!
[Galaxy S III General] eweezy12:
Me Too... Becoming irritated now... I will admit that i was the giggling child on the 20th in anticipation of the FAILED launch date of the 21st. But my childish joy, is turning into ADULT frustration... JUST GET ME A PHONE BB or @ least communicate to me when i will get it... even if you say July 30th, @ least I'll know and not have to time my calls to the local store daily, after i THINK UPS may have delivered to your store.

The SAD part is that BB told me they had know way to verify the E-Mail Addy associated with my preorder... they have no ideal if they have my correct EMAIL Addy or not... SO... I Have to call and check... I do so with a pleasant tone and polite questions...IT WOULD BE NICE if the JERKS in the mobile department weren't rude and agitated. They all attempt to end the phone call with... "you will receive an EMAIL when your phone becomes available" So I Make them waste 10 minutes trying to figure out that they cant check my email addy.
[Galaxy S III General] TowsonTiger:
I am so feeling you. On the 20th, I got that kid feeling, waiting for Santa to come the next day. It felt like Christmas all over again. :laugh:
[Galaxy S III General] phantomevo77:
Thats a lie, they can in fact verify your email if they go into our reports. I had to do so for a customer yesterday
[Galaxy S III General] KryptosXLayer2:
Called the store I have the pre-order at and went by the BBYM in the mall, both stores have not received any AT&T phones, but they had Sprint SGSIII's in stock, damnit! I guess nothing could be as bad as the wait for Verizon though.... haha

I was almost certain we were going to get them today for in-store pre-orders, it's the 25th, my lucky number too, damn....
[Galaxy S III General] Bizdady:
Looks like my online preorder finally shipping today.

Sprint version btw.
[Galaxy S III General] airerik:
I was actually told this also: not being able to verify the e-mail address. I STILL haven't received my e-mail that my sprint pre-order is ready. They keep telling me to wait for the e-mail, but I keep calling them back because they can't verify my e-mail address. I never even received an e-mail that I had pre-ordered it at the BB store.
[Galaxy S III General] qhinton:
If you have rewards zone they use the email associated with that account. Fyi customers verify this info at the time of purchase.

Anyways my store is annoyed by me cause I usually call 1x per day. Plus I work near the mall so I will stroll in there. Today the manager finally stop saying Apple was the cause and blamed it on the manufacturer. Doesn't look.to good today.
[Galaxy S III General] KryptosXLayer2:
I forgot to mention that the BBYM said that to me as well - I corrected him that it wasn't because Apple couldn't get the SGSIII added to the litigation, but he said "well, that's the word I've heard from our AT&T rep...."

So wait, the AT&T reps are still reporting bad information to lambaste Apple? THAT'S a first!!!
[Galaxy S III General] eweezy12:
THANKS.. I NEVER received the mythical preorder confirmation email either... I feel like I'm looking for BIGFOOT... trying to research where his last sighting was....
[Galaxy S III General] biggstkk:
Called BBYM customer service and two diffent stores here in North TX and the only positive thing about all the answers I got is that they were the same. 'We dont know' Im very frustrated with the way Best Buy, Samsung, and AT&T have handled this release. And honestly its not because I dont have my phone... Its because of the lack of communication. In my house growing up 'I dont know' was not an acceptable answer and I dont believe it should be for a large corporation either.
[Galaxy S III General] eweezy12:
Actually, I would rather be in a Verizon customers shoes right now... @ least they KNOW they wont get it until July... WE HAVE NO tentative date, and are watching blogs and discussion boards frantically for a glimmer of hope... I would much rather know then to be chasing unicorns
[Galaxy S III General] thehavock18:
Not getting any work done b/c I keep going back and forth to these forums hopeing someone has gotten their phone and posted pictures picking AT&T version up from BBYM
[Galaxy S III General] qhinton:
Wow called a local best buy to ask if any Sprint preorders were canceled or not picked up. BBY employee says we have 2. I go there we start the transaction only to find out he just got them in today and can't sell them. Steaming right now.
[Galaxy S III General] xemtra:
ya i think BB is required to hold the pre orders for 48 hrs once they arrive to allow ample time for the pre orderer to pick up the device. that sucks though that you drove up there and then they broke the news to you during the transaction. wow, that BB employee definitively didnt know his sht
[Galaxy S III General] Mandralan:
I'm starting to think that by the time I actually get information or get the phone I pre-ordered in store the Samsung Galaxy S 3 Epic Skyrocket Edition and the Galaxy S 4 will be out...:rolleyes:
[Galaxy S III General] thehavock18:
Right there with you.. Almost to the point that I want to say keep your stupid phone. Not really just kidding I want it really bad however its so frustrating.
[Galaxy S III General] Mandralan:
I agree. I'm not so much frustrated at not having the phone yet as much as I am at the lack of information (consistent information) from AT&T, Best Buy, and Samsung about this. You would think that as a vendor for this phone (and one that is obviously in demand) that you would go out of your way to put what pressure you could to find out anything to tell your customers/stores about what is going on.
[Galaxy S III General] qhinton:
Worst or just called and said that my pre order is in and it takes 2 hours for to get put into the system so hopefully around 630 my phone will be. In my possession
[Galaxy S III General] chakra:
does anyone know the cash price for the gs3 from bestbuy no upgrade? also has anyone had them match the price, as I think they are $150. higher than everyone else...
[Galaxy S III General] MelonSplitter:
So if you get your shipping confirmation tonight, how long will it take to get to your house? Maybe the 30th or even the 1st of next month? Maybe longer. I know you won't get it by the 28th. Total Fail
[Galaxy S III General] jerrygooch:
I asked them on the phone if they'd price match. I mentioned target and amazon. They told me they only price match "brick and mortar" stores. Same thing at my local best buy. They said the other store has to have them in stock too. Told me to come in if the target across the street has the promo. That is if I ever get my phone...
[Galaxy S III General] chakra:
Well I would price match them against verizons brick and mortar stores so that shouldnt be an issue.
[Galaxy S III General] MelonSplitter:
Sorry, I just read your post right. You are picking it up in store, I thought it was being shipped
[Galaxy S III General] qhinton:
No I did a preorder with store pickup.
[Galaxy S III General] eweezy12:
Congratulations...
[Galaxy S III General] qhinton:
Thanks
[Galaxy S III General] screwyluie:
called the local best buy asking what they knew about my pre-order... the rep said he had a note in the system saying that the street date is still unknown and that the pre-orders will ship at the street date.

... i am THIS close to just getting a damn htc one x instead of waiting for this... uhg... i don't mean it, i'm just frustrated at having to wait
[Galaxy S III General] bigriggy63:
Was your pre-order being shipped to your home, or the Best Buy Store? If the B&M Store, I would go there an speak to someone in person..I hate to say it, but the level of poor, uneducated customer service over the phone is quite typical of Best Buy. In person, they will have to explain to you whats really going on. PRESS THEM....Since they dont feel the like bring honest with you. Make them feel uncomfortable in person....

My 2 Cents.
[Galaxy S III General] Truufinator:
This thread has died since most people have received their phones. Only the BB crowd is left.
[Galaxy S III General] LightningGA:
Anyone call their BB today. I'll be calling around 1 pm on my lunch break. No email as of yet.
[Galaxy S III General] moz68:
Sad isn't it?
[Galaxy S III General] Mandralan:
Pretty much. The CSR that is on the Best Buy Mobile facebook page is on repeat like a broken record at this point.

"We're fulfilling pre-orders in the order they were placed with the first available inventory. Since the inventory is arriving directly from the manufacturer's distributors, we are unable to provide an exact date. The pre-order is a guaranteed place in line, it does not guarantee the date the phone is available as that is completely outside of our control. Thank you for your patience, though. We are doing everything we can to get you your phone asap. -Jacob"

"You'll be notified by your store as soon as your pre-order can be fulfilled. Until then, we're waiting for inventory to be supplied to us. We're just as excited to sell you the phone as you are to buy it. -Jacob"

"Actually, XXXX (edited out a FB user's name), they're coming straight from the manufacturer's distributor, not from the carrier. And they're in limited quantities at all retailers and even the carrier itself. It's a phone that is in absolute extreme demand. I wish you the best of luck. -Jacob"

Funny thing is, the only complaint that I have really seen is not about not getting the phone on the 21st, but is all about how Best Buy has not had any information at the store level and how the Best Buy pre-orders mean nothing in the long run when most other sources are getting their supplies in.
[Galaxy S III General] eweezy12:
I'm still chasing UNICORNS... Ugh.. this is truly sad... i preordered the marble white 16gb for sprint and everyone is talking about how some BB have sprint s3's for sale to the public, and i don't have mine yet.. i have no life cause I'm refreshing all my blogs and community chats constantly... I feel somewhat childish for my impatience, but ... its more about the lack of info @ this point, then the lack of my s3... #frustrated&seriouslyconsideringbuyingaPS3controllerwiththis$50giftcard
[Galaxy S III General] Gadgetz:
Well, this is the BB thread

I still dont have my AT&T 16gb Pebble Blue I ordered from these clowns....word on the street is the 28th but im not holding my breath
[Galaxy S III General] Infornography:
If anyone is in L.A. and looking for a white one like me, don't hold your breath. Just checked RSS and Best Buy shows ZERO units in transit to any store in the valley. I'm really considering just ordering it online from AT&T at this point. Only problem is I have a $160 gift card and the $50 phone freedom gift card from BB.
[Galaxy S III General] phantomevo77:
Do any of them say "on order"
[Galaxy S III General] rockstarbrad04:
I just called my local bestbuy and now they are saying that dont even know if they will have the phone on its launch date (the 28th).

I really hope im not waitin on bb til next month.
[Galaxy S III General] phantomevo77:
What best buy? Ill check when i go in in 45min
[Galaxy S III General] Infornography:
Every store says it's on order. Curiously enough, two stores still show they have Pebble Blue in stock.