yashsingh1/xdaforums huggingface dataset:
[HTC One X] imeem:
I think i'm being paranoid but, is this one of the symptom of wifi issues?
[HTC One X] nadstar96:
Received my phone back after 2 weeks of wait with 3 who gave a NEW replacement phone admitting the problem claiming they gave this a manufacture check. I was so glad until I realised that it was now locked as on my previous model, I paid to £15 to get it unlocked as I'm on a 02 sim using this 3 phone! I'm so gutted now as I do not want to pay another 15 pounds in case another problem occurs after the £15 I first paid lasted a month. As far as the WiFi problem goes, it's working but at times it is down but it may be my connection or me worrying but the battery has seem to drain quickly, not sure if it is me using avast! mobile protection software that I downloaded or a similar problem I had with my first one x which didn't charge. This is my 3rd one x in months, such a great phone but problems. What I'm going to do about unlocking I do not know. Something that should be added to pro to sending straight to HTC, they are more likely to send a replacement that is unlocked.
[HTC One X] mando508:
No, it's not.
[HTC One X] aszu:
Having read all that horror stories, I was very reluctant to send my device back for repair.

Let me share some positive story now. I raised the problem via HTC chat and quickly got a case reference number and UPS return label. HTC arranged courier collection for me. UPS collected the device on Monday and delivered it to Regenersis Huntingdon (UK) on Tuesday. At this point was prepared to say goodbye to my One X for a couple of weeks.

But actually what happened is that I received my One X back next day, on Wednesday! With wifi/bluetooth fully fixed and without any damage or other problems (at least so far).

Really impressed with these guys! Good work HTC and Regenersis.

BTW: My headset is unbranded / unlocked, I bought it via 3rd party company.
[HTC One X] XxVcVxX:
Why so much horror? I contacted HTC repair in HK, was told to do squeeze test, then arranged for courier to collect the phone while giving me a Magic to use.

Same day night, I got a call from HTC saying my phone was fixed and the courier will be arriving shortly.

Sure enough 20 mins later there was a knock on my door. My HOX is perfectly repaired and somehow they also repaired a speaker malfunction.

Best service ever.

Oh and they didn't wipe it as well
[HTC One X] bigoliver:
HTC have improved things since the horror stories were listed, I would like to think the horror stories and this thread helped make htc aware of the problems. It's great to hear so many positive stories.
[HTC One X] imeem:
Ok i contacted HTC and they said my phone is made in Aug 31. Does that mean i should be safe from the wifi issues.

For sum reason, the guy said only the dual core version have wifi issues.......
[HTC One X] mohsenking:
Yesterday it happened to me that i experieced mearly one third the wifi antena that i used to have .i updated the phone to jb but it didnt last fpr 2 days ,and i steel have the problem .i never had the problem in these 5 monthes (since i bought the phone) .

---------- Post added at 10:29 PM ---------- Previous post was at 10:28 PM ----------

Yesterday it happened to me that i experieced mearly one thirdq

the wifi antena that i used to have .i updated the phone to jb but it didnt last fpr 2 days ,and i steel have the problem .i never had the problem in these 5 monthes (since i bought the phone) .
[HTC One X] limitless_xoom:
what's the first 6 digits of your serial number?
[HTC One X] mohsenking:
353043
[HTC One X] siemz:
When I do the test it improves, but I never have problems with my signal losing or being slow?

Send from my HTC One X using taptalk premium
[HTC One X] mikropixel:
Ok guys you have to listen to this!

I am sending my phone back to the repair centre today for the third time, since the problem keeps coming back after a week's use.

I have no more patience in this and have asked for a replacement.

But here is the good part:

Htc Greece refuses to replace my phone with a brand new because it is an imported phone from Poland! This is an outrage! I did not buy an "htc Poland" or "htc Luxembourg" phone (no direspect to the mentioned countries), the phone has an "htc" logo on it and as far as I know it has a european warranty/guarantee, thus entitling it to the same rights for repairs/replacement as all other european phones. Htc Greece claims it is a policy that is being implemented on all countries but I simply don't believe them, I think it is a BIG lie to avoid the replacement and generally to keep people from buying cheaper imported devices.

Has anyone else heard of this? I have emailed the "mother" global htc to let them know of the situtation, asking them in despair to take action since I am not serviced as I should.
[HTC One X] pradeepvizz:
Well it is their policy and we may not be able to do something about it. you can demand a replacement for the motherboard, which is as good as a new device.
[HTC One X] mikropixel:
What kind of policy is this? Sounds like an excuse to me, the phone is an htc and has rights to replacement if the service is unable to repair it. The motherboard and battery was replaced the first time, the second time was made a "mechanical repair". The problem still remains
[HTC One X] ONE!:
hi i'm from germany and send my phone back to t-mobile with a "relocked" bootloader and (as an advice from htc) only the pohne itself without charger, headphones etc. i got it back after 2 weeks, it was a brand new oneX! i was very impressed by the quick service and the replacement, because of a brand new device with bootloader "locked" again :) after 2 hours of HTC Sense i decidet to unlock it and flash it aaaaall the way back to my beloved ParanoidAndroid Rom♥. So far i'm very happy with the wifi, btw it's very good now! As mentioned above some people are having the problem AGAIN after a short time.. thats very bad.. i will report back if mine is getting the issue again. My HOX is now 2 weeks in use and is still good, i hope it'll last for a while.

Greets and good luck to all people out there who are still fighting for a replacement!
[HTC One X] limitless_xoom:
I think you sent me the IMEI number... what i meant is the device serial number which should start with HT or SH...

just the first 6 letters/digits will tell us when/where was made
[HTC One X] NOPCODE:
I've been watching this thread for a while now and thought I'd share my own story on what happened with my phone.

I bought my phone the day after it was released on a 24month contract from three. I noticed the phone had poor WiFi performance (full bars but applications such as facebook were struggling to sync) so I decided to unlock my bootloader and flash a custom ROM.

A few months later down the line, my phone developed the WiFi antenna fault so I took it back to three and they repaired it. It took around 7 days and all I got back was a letter saying that the software was upgraded (which was a lie, as I had relocked the bootloader and installed the latest 3 RUU there was) so I took it back to the store, sent it off for repair again which took around 7 days. This time I received it and the casing was slightly loose and the WiFi didn't work at all. I was furious. All they had done was replaced the polycarbonate back cover, and they couldn't even do that right. Finally, I decided to just send it to HTC directly. I emailed them and they arranged a courier to pick it up on the 31st of October. Today I received a package, it was my phone with the WiFi fully working. It had taken 3 days for them to receive, repair and send my phone back to me. I had no problem at all with the phone having an unlocked bootloader.

I've heard loads of horror stories about HTC support and repair centres, but I think this is a really nice outcome. I just hope now that the fix carries on working after a week (LOL). Don't be afraid to send your unlocked phone to HTC directly. I believe they're way more efficient and carry the correct work out on the device.

NB I am from the UK and my device was repaired by Regenersis.

I'll make a new post if anything else happens with the situation.
[HTC One X] DDQW:
To me it hasn't happened till now. Hopefull it will keep working until the fullhd phone
[HTC One X] Eggcake:
After 1.5 MONTHS at Swisscom repair center, I called again and wanted to ask for the status of my phone. They told me (I translate freely) : "You know what: you can go to the next swisscom shop and ask for a new device (ANY DEVICE you want with the same value). You just need to know that if you choose another HTC, and you experience again problems, you will have to wait for the same amount of time and you won't get a new device again"...

Well...I'm really asking myself whether I should wait for the Nexus 4 release. Or I could get a Samsung S3 and sell it (it will be SIM locked though).

Again: it was PERFECTLY fine except that WiFi behaviour. I'm pretty mad now. I don't know whether I should risk it again with another One X. I wanted to switch to the N4 maybe but it will probably take another 2 weeks until that one arrives. And maybe I will be better of with getting a new S3, sell it, and buy an unlocked N4.
[HTC One X] mikropixel:
Just received a call from htc greece, they said they will replace my device with a brand new one, finally! They'll firstly send it to the repair centre to ensure the new device is working as expected and then they'll dispatch it to my door. Hope all goes well, will post details when I have it in my hands. :D
[HTC One X] Eggcake:
So which serial numbers have the fix built in, as I maybe pick up a new One X?
[HTC One X] knoxploration:
Nobody knows, as HTC won't tell us, and nobody has opened up a newly-purchased phone yet to check it had the plastic strips added.
[HTC One X] Eggcake:
Alright, thanks!
[HTC One X] jonvik:
gps no signal

thank you very much for the suggestion, i ordered the part and fixed the mic and the volume button issue. You are great, i really appreciate it.

Sorry to bother again, i now have a new issue, wifi works perfect with foil, but now, GPS simply does not get any satellites, not one. I did unroot the phone before i made all this mess.

The compass works ok, but the GPS simply will not find any signal, i tried gps status tool, faster fix and to no avail. no signal, i opened the phone and checked the gps signal contact and nothing. I do not know if this is a software issue or hardware issue. Any pointers would help, i am willing to do the owrk and research, but all the posts so far only say things about erratic GPS issues, please please help
[HTC One X] siemz:
Try one more time if it doesn't work nexus 4 ;)

Send from my HTC One X using taptalk premium
[HTC One X] isitafox:
Mine developed the problem last Thursday after nearly 4 months of being great. Reported to HTC online who told me they were aware of the problem and got it organised to go to Regenersis on Monday. I read through the t&c's and it basically says they will repair free of charge unless they can prove that unoriginal software has caused the fault so there should be no problems regarding returning a phone that has been unlocked from what I can see. Hope they get it fixed as quickly as yours was!
[HTC One X] siemz:
Is it me or is the facebook app not working?

Send from my HTC One X using taptalk premium
[HTC One X] kanay2000:
Not so lucky

About 1.5 months ago, I noticed the problem (oh and my bootloader in 'relocked') so I sent the phone to Carphonewarehouse. They sent the phone back with merely a software reset! So I complained and they were supposed to replace the phone for me. But because I bought the phone from mobiles.co.uk it is causing a lot of issues and is still not resolved :(
[HTC One X] Dark13lade:
So I got my phone back yesterday after sending it for repair at Greece, first of all I didn't get it in a box like others here it was wrapped in plain cardboard.

wifi seems to work fine and all I know is that they replaces the motherboard.

I also noticed that the IMEI and serial number of my device has changed but I'm sure this is the same one I sent.

I don't know how will it affect my warranty rights now that I have nothing to Confirm that this IMEI is mine.

Also now the lights on the 3 physical buttons doesn't work at all, but I think I'm going to live with it.
[HTC One X] colinmc8:
Hi there, I just read your last post there but I think I get the gist of your situation.

I would recommend you ring them up asap, get them to sort out any issue you have under warranty and be happy with the device your money paid for.

I had the wifi issue, sent it in for repair, they sent it back with a minor crack on the case. So I sent it in again and they changed the case. Then it came back with a chip on the screeen, I sent it back again and now I have a new device.

Couldn't be happier. Seriously there's nothing worse than putting up with a less than perfect device cause someone didn't do their job properly!
[HTC One X] Dark13lade:
Problem is that for me to send it back is to pay another 35 euro and probably 5 more weeks without the device
[HTC One X] colinmc8:
Why do you need to pay €35? If its been fixed under warranty they should pay the postage costs. I have been without my phone for a good few weeks as well, but it is worth it in the end.
[HTC One X] atrako1973:
Got my hox back from repair in UK,it was in box saying I'm back, the WiFi and all signals seems to 've become stronger than before when I didn't have Wi-Fi problem, the only thing they didn't fix was the gap on left side of screen,although when I rang HTC they told me Wi-Fi had a hardware fix and the gap has been sealed

The device was picked up Monday 22/10 from Ireland ,regeneris got it on 24/10 , sent back to me 26/10 ,got it back on the 29/10. I think they are fast. Big up to Chris ,Alex and supervisor Jonathan from HTC UK
[HTC One X] hecatae:
HTC repair in Huntington charged me £179 for the repair, plus replaced battery, my board was overheating, they blamed hardware faults on the unlocked bootloader.

Paid for it to be repaired but will be considering selling for a nexus 4, never had such poor service from any other android manufacturer.
[HTC One X] colinmc8:
When I got mine back the 2nd time, after they replaced the back case I got it back with the casing wide open on the right edge. It just had to be clipped on though and I done it myself.

I'm afraid I didn't have such a good experience with Regenesis as you did. Thankfully they replaced my HOX the last time.
[HTC One X] atrako1973:
Sorry to hear about your story ,I forgot to mention my hox was all stock factory original
[HTC One X] Dark13lade:
I needed to pay 24.6€ for the delivery + toil of about 10€ because I needed

to pay via bank transfer. I think it's understandable why I should pay the delivery the warranty doesn't cover it. I went straight to HTC cause I couldn't go to the store where I bought the device since I bought it abroad

Sent ent from my HTC One X using xda app-developers app
[HTC One X] colinmc8:
Sorry I think I missed something here, you say the warrenty doesn´t cover it. Cover what? It does cover the wifi antenna fault. Either way I would be on to them straight away and tell them your not happy and your device is not working since it came back i.e. the lights.
[HTC One X] psycop:
I'm on my 6th HOX now due to wifi and other problems.. This time i have got a HT29
[HTC One X] matt95:
6th? :eek: wow... i would suggest to proceed with the manual solution :) it worked very well form me and it's not so difficult
[HTC One X] psycop:
Well kind of a long story :P

1st HOX - Bought it when the phone was released. After 3 month - Wifi problem. Got it repaired and it worked well for 2 month. Then Wifi problem came again. They repaired it again but this time they broke notfication led so i went down to the store and got it replaced.

2nd HOX - Wouldnt even boot after being several hours on charger - So it was replaced(DOA)

3rd HOX - Boots but vibrator doesnt work, clicks slightly when it is supposed to vibrate - Replaced(DOA)

4th HOX - Works fine for 1 week but then wifi problem appears again - Replaced (DOA)

5th HOX - Yellow spots all over the screen - Replaced (DOA)

6th HOX - Seems to be working fine.. so far :P
[HTC One X] fadercrusader:
paper fix vs. soldering

Guys!

Any long term findings on the "quick and dirty" paper on cover fix? Like the old craftsman rule says: "Nothing lasts longer than an interim" i´m tempted to leave it that (working) way. Or does the signal degrade over time again? I`m reluctant to open and possibly break my HOX if a piece of duct tape does the job...
[HTC One X] mohsenking:
Yesterday it happened to me that i experieced mearly one third

the wifi antena that i used to have .i updated the phone to jb but it didn't last for 2 days ,and i steel have the problem .i never had the problem in these 5 mounthes (since i bought the phone) .)

My first 6 digits of serial number is : HT24RW
[HTC One X] mikropixel:
Mate, I have sent my phone to htc greece (arvato) 3 times for repair and have never been asked to pay for any expenses. It's all covered through the warranty, including courier transportation from my location to their offices. It's really weird you have been asked to pay..
[HTC One X] colinmc8:
Have you done the squeeze test? I'm not sure about the serial numbers susceptible to the fault but on the units that it did affect, it was a matter of the phone being squashed or bent and causing the connections to break. The squeeze test reconnects the antenna and you will see a jump in WiFi strength.
[HTC One X] mohsenking:
Which test ? In post 1?there is many link ,you mean pdf ?

Can you link me please?

It's hard to open HOX ? Is it dangerous ?
[HTC One X] Wixely:
I bought my HTC from Three on billpay.

I found out a few weeks afterwards that my phone had the wifi problem, I confirmed it by squeezing the phone.

In Ireland, they will usually replace faulty electronics outright instead of sending them for repair (We have a 1 year minimum warranty law on electronics).

When I rang them up, they had absolutely no knowledge of this issue, despite me being able to find tons of articles online by googling.

I was told that I had to send my phone to a repair center, a group called phone-menders. I had heard of these guys already, a co-worker had an awful time trying to get his phone back from them, they were total assholes and ended up lying to him and had the phone sent half way around Europe. They outsource for all the phone providers and have been known to flash the wrong branding of software on the phone.

Anyway, I watched some videos on youtube of guys fixing the problem so I decided to try it out.

The videos show that the antenna pins can be too far away from the pcb and all you need to do is either solder it or stick in a little piece of tinfoil, I went for the tinfoil option since I'm "still in warranty".

I had to try a few times but it's working brilliantly!

Oh and this also fixed all GPS and Bluetooth problems I was having. They were getting progressively worse.
[HTC One X] atrako1973:
I'm with Vodafone Ireland bill pay ,had WiFi issue ,didn't bother with Vodafone at all ,called htc Saturday,device was collected by ups Monday,was in UK regeneris repair centre Wednesday,repaired and sent back to me Friday ,got it last Tuesday cause of our bank holiday you know,if you have a problem with htc phone call them don't deal with network providers
[HTC One X] susamurayi:
it happened on my HOX and service fixed problem. SH241W
[HTC One X] niksssss:
Sent my HOX to my network provider while it was with unlocked bootloader. They wrote on my warranty that my bootloader is unlocked and the warranty is now invalid ! Is there a way of fixing this problem now ?
[HTC One X] stuart0001:
Where and when did you get it?
[HTC One X] nelsonw:
There's a Video on OP that shows how to do it. I will try do it here, but I CAN'T ADVISE U TO DO IT... IT'S EXTREMELLY DANGEROUS!
[HTC One X] ChefChaudart:
Crazy HTC

Indeed, I just had a call that they noticed unlock bl on mine, and they asking 260€ for repair :silly::crying:

They blame the custom ROM, but they want to replace motherboard and battery !!!! I asked them "Why, on custom ROM, if you do the squeeze test, the WiFi is good ?" ---> no answer, just a "We are terribly sorry but that´s HTC policy".

Is there someone here that could fix the problem for me if I send him the phone ?
[HTC One X] Mikuss:
Just booked mine in with repair, still running standard software so all should be good. They are picking it up tomorrow after arranging the date using their online chat service. Here is hoping for a speedy resolution.
[HTC One X] Dark13lade:
Where do you live? And did you contact HTC directly or the seller?
[HTC One X] limitless_xoom:
WOW HT29!!! that's a september phone! Out of your previous 5 phone, what was the latest serial?
[HTC One X] SlvrYeti:
Repair complete. Or is it?

First post here on XDADev but a long time reader. I too have been unfortunate to have the WiFi problem. I put up with it for almost three (3) months. I sent my device for repair yesterday and have just had a call from HTC telling me it has been repaired, packaged and will be sent at 4pm for delivery tomorrow.

The repair centre was regenesis (UK). I asked what the repair report mentions and the advisor told me they replaced the WiFi antenna and the back cover. They cannot see any other details.

The tracker stated they got my phone at 09:03 AM and by 12:30 PM it was repaired. I'm a bit sceptical and having seen the required parts list, I'm a bit worried they haven't done what is required.

I noticed a couple of members had success when regenesis repaired their device, should I be concerned?
[HTC One X] psycop:
The last one before the HT29 was a HT25...
[HTC One X] limitless_xoom:
what is the first 5 digit of your serial number? HT###... SH###?
[HTC One X] death__machine:
Its been a while since my phone got repaired. I just wanna say, that mylar they put under the antenna or whatever, its holding up. My wifi is still as good as new imo!
[HTC One X] SlvrYeti:
HT...

HT243
[HTC One X] matt95:
today i have disassembled my phone again because i was facing bad signal connection (the sim one) and i placed some copper foils on every antenna in the phone :) now i'm getting the same signal, a little bit poor, but i don't have any lost signal anymore....
[HTC One X] Shankly126:
Been reviewing this thread since I started having wifi issues a few weeks ago. Did the death grip and confirmed it was the hardware fault as signal did improve.

My One X (serial HT23R...) was picked up at 4:30pm Monday and was redelivered at 10:30am today so it's been away less than 48hours. But I won't get to check it's working until later on today. I was concerned that they would send the phone back unrepaired as it had a relatively small bit of cosmetic damage- but seeing as they've not asked for the £25 inconvenience charge or whatever it is, I'm guessing they've actually done something about it.

Anyway, I'll post later on to let you know, but if it is fixed I'll be really happy with their service. Famous last words...
[HTC One X] Rusty!:
Use the HTC repair tracker to see if it's flagged as repaired.
[HTC One X] Shankly126:
Well it is showing repaired on the tracker but judging by some of the horror stories I'm being cautious!
[HTC One X] colinmc8:
Just one bit of advice, based on my experience. Check very carefully around the edge where the case meets the screen. Mine had a slight crack on the casing at the bottom right corner. The next time the screen was chipped on the left edge. This happens cause It's hard to remove the case.
[HTC One X] SlvrYeti:
WiFi ok, phone itself...

Mine came back, WiFi working but not happy. They have chipped the camera glass on the back and it has a scuff on the front left. It was MINT when I sent it.
[HTC One X] colinmc8:
I hope you sent it back for repair...
[HTC One X] SlvrYeti:
Nope.

I haven't and don't think I will just because I need a phone with internet. Shouldn't have to, I have a mind to call and complain.
[HTC One X] Dark13lade:
Is it only me or most people that send their device for repair get with another problem that requires repair
[HTC One X] mando508:
I'm sending mine soon... i've done some macro photos so... fck htc service :D.