yashsingh1/xdaforums huggingface dataset:
[HTC One X] avon76:
This video is block in my country!

Please upload to youtube or some else:o
[HTC One X] tmaniac:
well..bit the bullet....with shaking hands and shaking knees i opened up my little precious.

unsticking the glue is Nerv-killing!

i did not dare soldering the points, i only bent the connectors a bit upward.

so far wat i notice is: Wifi shows full bars!

before only 1 bar.

this was a good test for me becouse perhaps i will buy a white HoX casing in the next few weeks.

At least now i know how to safely open up the phone!

And yeah, be carefull when opening up, in the bottom there are really thin connectors for the speaker that do not let go easilly!

i gently pulled those away from the frame with an old stylus i had laying around!
[HTC One X] bigoliver:
We are not alone. More phones are affected!

I wondered if other phones are affected by this fault too, so I asked on the AT&T, Rogers One X forum.

Unfortunately, some of their members are suffering the same issue we have here.

Here is my thread....

http://xdaforums.com/showthread.php?t=1696895

I wonder how many more phones are affected? Probably not the One S as that has a ceramic body, but, I think I will ask on their forum next, just out of curiosity.

Question is, should we all stick to our respected forums or all join forces here?
[HTC One X] bigoliver:
Does anyone know how to do this? Please

Also, I found this...

http://www.facebook.com/notes/htc-u...comment_id=4192393&offset=0&total_comments=10

HTC's response on Facebook. We will see if they really have improved, this is their chance to prove it
[HTC One X] mattuk:
my input

Had my first one x on release, within a week it had lost its wifi reception - corrected as per other posts by pressing the back cover.

Rang orange uk who immediately sent me a refurb? No questions.

previous was HT23 replacement is a SH25 and i got in today and noticed straight away that 2ft from my belkin n600 dualband router that the wifi was showing 0 bars.

A quick grab of my girlfriends handbag and i extracted her brand new (HT24) Hox and hers was merrily showing full strength. I rang Orange and just got off the phone to them, after being escalated to level 2 support (which was nice, not scripted and knowledgeable) He basically agreed to send me a replacement (i think hes sending me a new one not a refurb) He knew of XDA and was interested in the whole "press the back cover thing" He confirmed that HTC havent said theres a problem, at least to Orange.

He did suggest letting the device get really cool, while im waiting for the next one, ie not on charge and leave overnight to see if the contacts moving is heat related.

Im giving it one last shot, i told the l2 guy that if this one develops a fault then ill be wanting an s3. Im really peed off by the whole thing, ive had HTCs from way back and never had what is effectively there best phone, go tits up. Poor show from HTC ive not even wasted my time bothering with them after reading the feedback here!
[HTC One X] bigoliver:
Hi Matt,

Thanks for your feedback mate, it all helps.

So you've have had 2 phones, both with this issue. It shows just how wide spread it is.

Your replacement was a SH25!? Look like it is not fixed with the newer batches then :(

The good news is that Orange UK customer support now know about the problem and this thread (5 mins of fame :D) and as word spreads, more pressure will mount on HTC to fix this quickly.

Please HTC, release a statement that you will be fixing this problem before we all give up hope, sell our phones and buy another brand. We don't want to have to do that, we like our HTC's.

Has anyone got any phone numbers for HTC, the higher up the better. Ideally can you get me their CEO ;) just PM me.
[HTC One X] mattuk:
Its no problem, one thing ive thought of, is how many people are using the silicone style covers on there HOX? My girlfriend is still waiting for hers (bloody ebay) but im tempted to maybe ask her to leave hers out of the case wherever possible. Both of mine have been in the same case and im starting to think the heat buildup theory might hold some water. Im more than happy to open up mine and have a go at the fix, but dont see why i should do what in effect, HTC pump millions into when they are in the R&D phase of phone development.

anyway ill wait and see what orange deliver, wont be until sunday as im at download as of tomorrow :) Ill keep an eye on this thread though. I know for sure im going to monitor temps though on the new/refurb HOX. any recommendations for a good case? :D
[HTC One X] bigoliver:
Here you go :)

https://www.dropbox.com/s/dx1txgbl1zi0k9w/RiziE01-00071643-htc_Flash9_Med_v1_0.mp4.flv
[HTC One X] bigoliver:
Get an official HTC case (try to find one that protects the camera) then they can't blame a 3rd party case for the issue if it appears on your next phone :)

Send from my old trusty Desire, untill I get my poorly One X back.
[HTC One X] CharlieCharlie24:
Cheers mate, will see what wisdom they come out with on the phone tomorrow and take it from there
[HTC One X] Oli_One_X:
I got mine back from its second trip to HTC repair (Regenersis) yesterday, and fingers crossed (while touching wood), it finally seems to be fixed. Strong WiFi signal wherever I am in my house and a suprising amount of distance outside it :good:

This doesn't however excuse them from not fixing it the first time :eek:

but if that's the end of the problems, I may find it in my heart to forgive HTC over time..... maybe....
[HTC One X] F33N1C5:
@bigoliver - I've got the transcript sent to me from the adviser, his name and a reference number should I need it :cowboy:

I will let you know how it goes with HTC. I thought that having it repaired by the manufacturer would be more reliable than the provider? I hope that I am proved right.. my device is in mint condition, only 2 months old, always been in a case-mate tough case with a screen protector.

I'm pretty anal about sending stuff like this away, made sure to get good quality images of the device from every angle and also of how it was packaged before it was shipped in case it gets damaged at any point.
[HTC One X] UncleJimbo:
I've been off this thread for a while but, for what it's worth, here is a VERY quick summary of my experience...

Three UK have, singularly, the WORST customer service I have EVER dealt with. The impression I get from them with every phone call to India is that they literally do not give a crap. Their stance is that they don't make the phone so it's not their problem. They are a cellular network provider. They have not acknowledged HTC's admissions of manufacturing fault and they believe they have been going above and beyond in attempting the failed repair on my phone.

Anyway...

- They INSISTED I send it for repair, which I did (no, my repair job didn't show up on the My3 website either)

- The phone came back after almost 3 weeks. Initially wifi seemed better. Within 1-2 days (max) it was back to the same pathetic signal

- They are now replacing my phone with a new handset BUT they will apparently only do this once. If this new handset has the same problem I either have to send it away for repair again or contact HTC directly.

I won't bother ranting - it serves no purpose only to wind myself up. I just can't believe that companies in this day and age can so flagrantly ignore manufacturing faults with devices they sell and so willingly disregard their customers satisfaction.

In case it's not already been posted - don't listen to the crap that you may get fed about their not being a complaints department - here is the number for them:

0800 358 4916

Good luck everyone!
[HTC One X] stuart0001:
http://support.phones4u.co.uk/pe/ac...d=10101029&channelID=10&portalPageId=10256075

There's a leaflet included with new phones that basically says that after 28 days, faults with HTC phones should be dealt with directly with HTC. They also say that faults not covered by HTCs warranty won't be covered either. (The link above says similar)

Now I'm pretty sure that both these statements are illegal as they in contravention of the SoG Act as the retailer is responsible and all faults (regardless of mfr warranty terms) should be rectified unless, in the 1st 6 months they can prove you caused it, or after 6 months, you can't prove it's a mfr defect. (Burden of proof flips after 6 months)

So, according to P4U terms, basically you deal with HTC and if they say your warranty is void then tough luck. This is utter BS, if I get a fault after 28 days I will go to in store and insist they deal with it. If they send it off to HTC and HTC refuse to fix (say for unlocking etc) then that's not my problem.

On the flipside, Phones4U have replaced 2 HOXs, due to GPS issues, with no hassle but these were both less than 28 days where they say they will replace. It's the post 28 day faults that are going to be a challenge I expect.
[HTC One X] rik-sik:
Arrrr im gutted my phone has developed this fault over the past few days ! Was working great up until the weelend , i dont know what has changed. Ive fixed it temporarily by folding a piece of paper and sticking it in my case underneath the culprit spot. Badtimes i thought i was lucky!:crying:
[HTC One X] Zulake:
Still no problems with my new HOX since I got it back the 28th of June, serial MB221.
[HTC One X] teky:
An update on my situation (sort of a happy ending, I think)....

Just had a phone call from HTC; Basically something has gone wrong with parts at the repair centre, so they have offered me a brand new handset with all accessories and warranty reset (I think she said with beats headphones in the package??) should I accept the offer (I did). So this new handset is being dispatched today and should be with me tomorrow or Friday at the latest.

So although I have waited a bit longer then average I think I have a better deal out of it (HTC Customer service trust restored, did have to be pushed up to management though). I will be checking this phone as soon as it arrives for any defects.

My old OneX was HTC Dev unlocked and got the phone from Three UK, although I went direct to HTC for the repair.
[HTC One X] Diamondback:
Please stay on topic guys! And stop that trolling!

Thread cleaned.
[HTC One X] chimo29:
hi Teky,

wouldyou mind telling me how did you get to talk to management rather than just the reps? Im not getting anywhere with them :-(

Chimo
[HTC One X] irharrier:
dude no worries if you didn't root it and if you have

relock it and take it to HTC repair center rather than your carriers'.
[HTC One X] teky:
When I phoned up on Monday I was told that my case would be pushed for an update, and got a call back today.

When I was talking to HTC on Monday I did stress that their normal turnaround time was 7 to 10 days at the latest, and it had now been 14 days (on Monday), and kept on asking if there was any delays in getting the parts or if there was a backlog of devices waiting to be fixed (I was told at the time No and No). I do wonder if there is anything else bigger behind my situation (i.e. they lost it or buggered it up during repair... don't know).

Kind of an anti climax really as I was going to phone up today if nothing had changed and ask to be pushed up to management. I might have been lucky on Monday and talked to someone who got it pushed through faster.

What do they tell you when you phone up?

I have tweeted them on Twitter a couple of times (both @htc and @htc_uk) asking why is my phone taking so long...... not sure if this had anything to do with it.
[HTC One X] chimo29:
Thanks Teky,

Well I also got an email being told it has been put on a priority list because of the inconvenience caused at the booking point. 3 failed bookings due to address being too long.

anyway, so I thought ok thats good. then I got a phone call today saying there looking into why I cant track my repair. The woman didnt know about the priority email yesterday. Its like no one communicates in there.

So basically everytime I ring I have to start from scratch and each time there so surprised about my 3 failed pick up attempts. Each time they then say they will look into it and get back to me. and they never do, today was the first time someone called.

its been almost 2 weeks since my first request to have the phone picked up.

I just want it to at least be one step further by now. so frustrating. Hopefully after finally getting a call today though it might start.

If nothing by tomorrow though, I want to try contact management.

chimo
[HTC One X] bigoliver:
That's a great deal a new unbranded handset and beats headphones thrown in. You did right agreeing to that offer, you should have snatch his hand off. You could also ask your carrier to reduce your line rental whilst the phone had been in for repair, worth a try.
[HTC One X] Kickasskev:
They have had mine for over 2 weeks now, i got a call from them today, saying we apologize bla bla bla, but would you accept a new phone with a new warranty boxed and all accessories.

Hell yeah

New device here i come, would be nice if i got beats audio hrad phones with it.

Also mine was branded, will they send me an unbranded phone?
[HTC One X] bigoliver:
I'm fairly sure it will be unbranded, only reason why it might not would be if HTC had to buy the handset back from a carrier.
[HTC One X] stuart0001:
Don't you dare pay a penny. UK law demands your retailer fixes the issue free of charge. Who did you buy it from?
[HTC One X] wman2:
I bought it from Play.Com which is a UK based online retailer like Amazon etc. I've rung them up and since the phone is more than 28 days old it's not covered in the play.com warranty and they told me to contact HTC.
[HTC One X] stuart0001:
Just adding a scan of the leaflet. The pertinent parts are sections 2.2, 2.3 & the T&C below the table.
[HTC One X] stuart0001:
attachment added
[HTC One X] wman2:
Right OK. But what am I supposed to do about it now, because the HTC man was adamant that I have to pay up or have the phone destroyed at HTC's repair centre.

Thanks for the help so far.
[HTC One X] stuart0001:
Sorry, that leaflet wasn't aimed at you, it was just following a post I made yesterday.

Regarding your issue, you may need to contact Jersey trading standards for advice as that's where play are based.
[HTC One X] Kickasskev:
They have to prove you damaged the wifi, unlocking the bootloader shouldn't mean ****, crap wifi is a problem and they know about it, i would pay to get it back, then go and see citizen advice and they will help you for free to get it sorted
[HTC One X] teky:
In my eyes the HTC dev unlock should only void warranty if the fault had been caused by a software issue that could have potentially been caused by you. Seeming that the fault in question is caused by a design flaw, causing a gap between two physical bits of hardware, should be repaired by warranty.

From the website it states that only part of the warranty will be void if the unlock is applied, specifically anything relating to software flashing or hardware temperature changes caused by software modding will be void.

Phone up again and ask to speak to his manager if they press on the matter.
[HTC One X] bigoliver:
Yet another case of a major retailer fobbing off their responsibilities and legal obligations to HTC. You don't need to care about Play.com's warranty, its the Sale of Goods Act that says Play.com has to put this right.

Unless Play.com can PROVE you caused the fault you returned the phone for then they HAVE to replace, repair or refund at their cost. By sending your phone to HTC you are no longer covered by the Sales of Goods Act as HTC did not sell you the phone. You are now getting dealt with by HTC under the warranty that came with your phone. You could argue with play.com that they should pay this as they advised you to send the phone to HTC for repair and it is their responsibility to ensure your phone is fixed without charge unless they (play.com) can prove you caused the damage.

I am surprised HTC are charging you for the repair just because of an unlocked boot loader, have HTC confirmed this is the reason? Ask for the reason confirming and get it in writing (email is good).

If HTC confirm that you are being charged just because you unlocked your device, even though HTC have admitted a design flaw/oversight causing the issue then we will work on a plan of action.

To make your issue easier to follow for everyone (this thread is huge now) I suggest you write all your story in a post and keep updating the post. I will link the OP to the post and each time you update the post reply in this thread stating what you updated and if possible link back to the post. Add as much evidence as possible and make sure HTC know you are active on this thread and we are helping you with your case.

Keep us informed and post as much evidence as possible,

Oliver
[HTC One X] irharrier:
was your phone RElocked ?!

which country are you living?!

did you take it to HTC repiar center or your carriers'?
[HTC One X] Henkjoost:
Well I think in some way you can call yourself happy. :D

I'm sort of happy for you.

men, wouldn't it be nice if me happen the same :D *dreaming*

:( back to reality

How dit you get in contact with managment? With me they are telling me over and over the highest 'thing' is the escalation team.

---------- Post added at 07:24 PM ---------- Previous post was at 07:18 PM ----------

read my story, :) same story...

still busy...

charged me €350 // +- £275

>> http://xdaforums.com/showpost.php?p=28286029&postcount=1842
[HTC One X] djaidyc:
Well I received my one X after 14 days in the repair centre for the second time and the wifi is working fine for the time being. Only Problem is that as it was the second time it was sent in I had to send the charger and sim card tray with the phone,to which I didn't receive the sim tray back. Rang htc up and they told me they could not send me another one and that I had to send my phone in again to the repair centre so they could fit one for me,to which it would be another 5-10 working days before I would get it back. In the end I told them to shove it and ordered one off ebay. What an absolute joke.
[HTC One X] bigoliver:
If you read the small print, last line under IMPORTANT Terms and Conditions, it says....

I think the leaflet is worded in a cleaver way to make it look like you have to send your faulty device to HTC, in fact you don't have to send to HTC they are just advising you could send it to HTC under the HTC warranty.

Should you send your faulty phone for repair through HTC or the company that sold you the phone?

They are positives and negatives with both and much depend on who you bought your phone from, below are a few key points..

(All info assume you live within the UK, please check your rights within your respected countries) (All info is my personal opinion based on facts and feedback in this thread)

Key points:

1. HTC seems to repair phones quicker than most sellers

2. HTC tends to offer a better service (usually)

3. If HTC need to replace your phone you will probably get an unbranded phone, through the seller it would be branded again assuming your phone was branded in the first place.

4. You are only covered by the Sales of Goods Act when returning your phone to the seller and NOT HTC (unless HTC is the seller) (The SofG Act is very useful if you have a relocked bootloader, because in the first 6 months after purchase the seller has to prove you caused the damage)

5. HTC will only be able to exchange your phone for another HTC (Obviously), but the seller may be able to offer a different brand.

6. HTC can not refund you, the seller might do.

7. The seller may have stores which might even exchange the phone in shop, I don't think HTC has stores?

It is up to YOU what you decide to do, don't let sellers tell you otherwise!
[HTC One X] bigoliver:
That is a joke. How much would it really have cost HTC to send out that little bit of plastic and apologise, basically nothing! Its these little things that can make all the difference.
[HTC One X] Henkjoost:
Okay,

I called Het Juridisch Loket.... Dutch free service for information about your rights etc etc

The lady on the phone told me:

"you don't loose you warranty with unlocking or jailbreaking within the first 6 months"

"the problem is, you have to prove it, with a lawyer and in the court etc"

"It'll cost you more money and time than you prbably like... you can buy 5 HOX's with that money ;)"

She is right, It's so not fair... such a big company f*cking and scr*ewing around

__

Had also a chat with HTC, the UK people are much nicer!

Today I talked with Renate from Holland.

damn I think she is a c*nt.. pff

"My answer wont change"

"Warranty lost"

"Warranty lost"

etc. etc.

---------- Post added at 08:31 PM ---------- Previous post was at 08:26 PM ----------

wtf.

I sent all the stuff with the phone.

Ears, box, manuals, simtray-opnener, charger.

should I be worried? only phone back without simtray and the rest? In a plastic back with broken screen. and holes

and no warranty.. lol
[HTC One X] bigoliver:
Take the phone company to court and represent yourself, I bet the phone company will not want the publicity it would bring or the cost involved and will resolve it without the case reaching court. I would definitely do this, the cost to you would probably be minimal and your likely to get it back. No need for expensive lawyers, we can help you prepare your case.

From your post and what you was advised it seems court is the last and only option available.
[HTC One X] stuart0001:
Completely agree. However, if you've unlocked via htcdev then you are almost certainly more likely to get a resolution by returning to your seller as htc may refuse repair and are not legally obliged too either. The retailer on the other hand cannot use this as an excuse and must rectify, in accordance with the SoG act, as your contract of sale is with them and not HTC.
[HTC One X] Kickasskev:
@irharrier

No my phone wasnt unlocked it was just stock, waiting for s-off
[HTC One X] Henkjoost:
Yeah I don't know...

I'd like to... but the costs etc.

Don't know if this is possible in The Netherlands... will call Het Juridisch Loket tomorrow again, and ask how it works here in The Netherlands.

edit: Ow and I will ask about Belsimpel. they still send me to HTC... while they can't do that...

In The Netherlands there is no law about Unlocking/Jailbreaking. So it is legal... than why dit Dynafix said they found illegal software.. aka Relocked state..
[HTC One X] 1000moths:
So i sent mine off to Carphone Warehouse on the 29/06 and called their repair centre this morning.

I was told that they tried to repair the phone, this failed, they then had to wait for parts from HTC, and if this failed they would replace the phone.

Later today the status of the repair tracker said the following:

"The fault with your device wasn't covered by the manufacturer's warranty, but we fixed it for free anyway. One of our qualified engineers is now carrying out quality checks to make sure everything's working properly."

I'm not sure what to make of this and will be curious to see what the state of the phone is when it returns.
[HTC One X] bigoliver:
That's is very strange, it would be nice if they explain why your device isn't covered by warranty. Nice of them to fix it for free anyway, I'm sure this is due to the Sale of Goods Act.

Keep us informed
[HTC One X] bigoliver:
Find out how much it would cost to start proceedings in a small claims court, it is around £100 here in the UK (I think).
[HTC One X] PhilipL:
Hi

I'm guessing the common theme here is the repair centre isn't owned or run by HTC, but sub-contracted by HTC and probably for not a lot of money to other companies, hence these companies are keen to turn honest warranty work into paid work where they can! Quality will be poor, the staff probably don't take much care as are over-worked and underpaid giving rise to reports of phones lost, phones damaged and repairs returned minus their accessories, along with rude staff who don't ring back when they promise to.

Where you can, always use the sales of good act (applies to the UK) and get a refund or replacement from the place you bought it, a repair shouldn't be acceptable for any phone less than a few months old.

Regards

Phil