yashsingh1/xdaforums huggingface dataset:
[HTC One X] kennylovesyou:
A few more days to go till the end of the month for the promised 1.29 update! *fingers crossed*

Just a quick question but is anyone else experiencing weird overheating and short battery life on their Three HOX ??

Worst performance I've experienced was today when my battery drops from full charge to around 10% after only 3 hours of intermitant/typical use..

I did notice that my handset was sitting at a rather toasty 50+ DegC today, even after I cleared all background apps. It remained quite hot even after I restarted.

Sat the thing near the window and it eventually cooled back down to 28-37DegC (idle temps.. ), I'd be suprised if this handset will work after 24 months, it wants to cook itself constantly!

HTC One X - Three Branded, unrooted. 1.28.771.9
[HTC One X] gkm8123:
My hox battery its great keep 2 days.
[HTC One X] kennylovesyou:
Could you share the secret? please :D
[HTC One X] bev309:
I'm having all sorts of problems with my hox during the last few days, that I've never had before! Overheating, battery seems different, storage, no response, silent when I'm phoning someone from my end, but it's ringing their end, internet on phone using data is pathetic, the list goes on! It's almost as though my phone is giving up! I am going to wait until this update comes & hope that it fixes everything otherwise I think I may be giving 3 a call! O/T, does anyone know if u bought the phone online, can u go instore with a problem? I find it really hard to explain anything to the callcentre!
[HTC One X] ste1164:
I think if you bought the phone online you need to contact online to return it.
[HTC One X] Te Kaihau:
On battery life........ my first HOX did get very hot during the first week. After that it settled down a bit, possibly because I had JuiceDefender running. I could get a days standby without using any battery and easily get through the day with the occasional check and phonecall (of course, if i played a game, it'd run dry in a couple of hours!).

You probably know all of this, but still............ The screen is the biggest hog, so if you haven't done it already, try setting the brightness as low as possible (you can get it pretty low and the screen is still perfectly usable). Also, dump sense widgets and get some better ones through the play store (advanced clock widget is a good one) and disable anything you don't use.

Also, if you haven't done it already, run a battery test: type *#*#3424#*#* into the phonecall screen to get the diagnostics menu and select battery test and follow the prompts. You need a fully charged battery for this and it'll mean you can't use your phone for an hour.

On phone issues...... if you bought it online I don't think you'll get anywhere by going into the store. If the update (when it finally happens!) doesn't solve your issues, then you'll most likely have to call them. However, if the person on the phone isn't providing the resolution you want, or they aren't grasping your problem, then you can ask to speak to the manager. They'll probably 'escalate' it and, shortly after, you'll hear from somebody who should be able to help you more. If your phone genuinely has a fault, or you are not getting the level of service that you would expect under the terms of your contract (presuming you are pay monthly, and i'm thinking of the internet data issue here), then you have a whole bunch of rights. However, in the meantime, fingers crossed that your phone is just having a wobble and it's nothing that can't resolve itself with the update and a reboot :fingers-crossed:
[HTC One X] bev309:
Thanks for the replies, will charge it up now & run a battery test, see how it goes!
[HTC One X] stu_tls:
Yes you can go instore but you can only send for repair no exchange instore if bought online or over the phone

I have noticed the phone getting really hot over the past few days!
[HTC One X] Te Kaihau:
Actually, this is incorrect. Go to number 5 here and read

This also applies to goods bought online.
[HTC One X] stu_tls:
Think you need to read my reply again!

You still have all the rights but if you got the device online or phone you can't exchange it instore you have to ring customer services and they will do it

The same as if you buy instore you can't exchange in over the phone you have to go back to the store and deal with them

If you read the OPs post he asked if he had problems if he could go instore which he can but they can only send it for repair not replace it if replacement was needed he would have to contact customer services

I know I'm on my 3rd phone and got all the info on it all
[HTC One X] _deleted_:
I experienced this before I done that discovered trick where you put the n something apk in the right folder haha.

Sent from my HTC One X
[HTC One X] kennylovesyou:
I also had the storage problem, phone ran out of space at 2gb .Copied the contents of my phone, formatted the space and then copied it all back to regain the full 25g of space.
[HTC One X] Te Kaihau:
Ah, sorry, obviously didn't fully understand your previous post. My apologies :)

I'm due to get my third phone on Tuesday and I've been dealing with this the last few days, so that's why I was a bit keen with my reply!
[HTC One X] stu_tls:
No worries I should have been a bit clearer really
[HTC One X] ste1164:
Its a shame that trick was a placebo and did nothing :p
[HTC One X] _deleted_:
I don't care, least it 'seemed' to work :laugh:

Even if it's a fake work, it still suits me :cyclops:
[HTC One X] Paddyspc:
Come on three where is our update

I've also got problems with my hox over heating memory disappearing speakers and head phones crackling, waiting for 3 to bring out there update. Which I hope I will get as my phone was locked to three now I've sim unlocked it and on giffgaff. I didn't get the v1.29 update with everyone else, so I'm really hoping I'll get it when three send out there update :D
[HTC One X] iMack007:
2 more days to go

I must be bored lol. Why oh why do I keep checking back here when I know we get notifications of software updates? Anyway... I'll either be happily testing out the latest update on Wednesday or rooting & flashing the 2.05 update. I'd appreciate some advice on the best Roms out there and best rooting methods / tools, by someone who has tried a few of them. Thanks in advance.
[HTC One X] BeatsByMessi:
haha I'm the same. I just can't help it. Hopefully Three actually stick to there promise :fingers-crossed:
[HTC One X] rik-sik:
For some reason i dont think they will stick to their promise for a July update . I think they said that to shut people up for a bit ...
[HTC One X] wkd2639:
You are correct - I asked them.

http://bit.ly/PbxmDg
[HTC One X] ste1164:
Just saw this also, its unfortunate for you guys :/ hopefully they are holding back until the 4.0.4 update is released then you guys can get that.
[HTC One X] kennylovesyou:
Rage, just saw the three blog update:

I was trying to stay away from rooting as well.. but that might be the only option.

I think from now on GED only for me..
[HTC One X] iMack007:
Contract Law?

GAre there any legal heads in this thread? I would love to know if there is any legal recourse regarding the way 3UK have treated its customers who bought a HOX on contract. I want to be released from my contractual agreement without penalty as 3 have sold me a device incapable of fulfilling its purposes due to software bugs which after 3 months of ownership is still unsatisfactory and I simply not fit for purpose.

I wonder if it would be viewed as fair, in a court of law, if I were to delay payment of bill for 3 months! I'd sell the phone first of course and acquire an alternative replacement device (to ensure I got something worth being taken to court for).

Seriously though, why the hell should I be forced to root my phone and seek out my own solution for something purchased brand new from 3 (albeit in the form of a binding 24 month contract)?

Might just exchange this buggy device for a SG3 in CEX & pay the difference to have peace of mind and then set about not paying 3 & take them to a small claims court for breach of something.... Just need to know what for exactly, lol.

I'm not even just ranting anymore. I'm waiting to be able to use my phone as advertised while the competition is preparing for the newest OS! I WTF!! Someone needs to take these big corporations on and teach them a lesson they are forced to take note of.

Sick & tired of big organisations bleeding paying & loyal customers for all they can get.

Excuse any spelling mistakes..... Got a bug-ridden 3 branded device!
[HTC One X] _deleted_:
I literally understand how you are feeling. I'm literally on this sort of rage where I'm venting everywhere I can. Surely it comes down to regulatory bodies such as trading standards and things like that - however I'm sure the sales of goods act comes into it to - according to a three blog moderator they aren't 'required' to release all maintenance updates - I vented on this blog going crazy at them.

They just insist there is something wrong with the radio. So if there was, why has HTC not picked this up? Why has no other carrier picked this up?

There's a reasonable time to wait now this has gone to far. We need to find a way to make them do something about it.

Someone needs to read through there contract terms and find a quote in which they invalidate there side of the contract thus voiding all of our contracts immediately in our favour.

Three have got a **** storm coming - I don't envy them.

PAST A JOKE NOW.

Sent from my HTC One X
[HTC One X] Si-The-Spike:
By the time we get this other people on the HOX will probably get 4.04 or JellyBean haha :L
[HTC One X] Brac20:
Posted on their facebook page just now asking if its due today (although it clearly isn't). I wonder what they will say.
[HTC One X] SartoriXX:
I wouldn't hold your breath going by the posts today on 3's blog -

@Ben – our technical team are aware of the issues and are working with HTC to test the new release. We are releasing it however we don’t have a timescale.

@Samie – we are releasing the update however it has been delayed due to issues found in testing.

@Mark – it will be released however we don’t have a timescale. Thanks for your patience.
[HTC One X] _deleted_:
Haha there's me :')

Anyway, back on subject i contacted three and found out that they're regulated by Ofcom and use Ombudsman for alternative dispute resolution.

I think i'm going to give them the benefit of the doubt until the 10th-20th of august then i'm thinking of taking action further with filing a few complaints to both ombudsman communications and Ofcom for a few matters at hand.

I'm going to challenge three and i hope you guys are behind me :)
[HTC One X] OysterCatcheRR:
Of course! If the least we achieve is them realising that we are pissed off, and that they need to step things up a gear, then that is a result, no?
[HTC One X] BenPope:
Because OFCOM are *so* much better then OFTEL who were *so* awesome at prompting the telcos into complete inaction for years. :(
[HTC One X] _deleted_:
Erm.. yeah Ofcom/Ombudsman Communication regulate mobile networks... they've got the power to give them the kick up the **** they need. As the other user says, at the very least we'd have the satisfaction of making sure they know how angry we are. :laugh:
[HTC One X] BenPope:
But their history shows another story.

Fake quote, but the gist is correct: "we've held a review and found that roaming charges are disproportionate to the cost, that the charging plans are confusing and something should be done. We'll hold another review in 3 years, if they haven't self-regulated, we'll do something about it."
[HTC One X] ste1164:
If you are stock and rooted? Why dont you flash a custom rom? To get rid of your issues.
[HTC One X] SartoriXX:
Might be worth pointing out in whatever letter you put together that we paid a premium price to have a flagship device. If 3 are unable/unwilling to provide us with even standard updates let alone a premium service maybe they should offer to unbrand the handset for those who ask for it so that they can let HTC take care of it instead.

Seems a reasonable proposition, considering most people who buy a handset would only ever upgrade software if it came up in big flashing lights asking them to, so it would hardly have a noticeable effect on whatever they get from the branding deal they have going considering we are the 1 or 2% of people who buy this phone who would want this.
[HTC One X] iMack007:
Great stuff smidgeox... Of course I'm behind you. Let us know how you get on and or P.M. me if I can help somehow.

---------- Post added at 10:22 PM ---------- Previous post was at 10:17 PM ----------

Tell me about it! The GS3 is gonna get it in a minute! :laugh:
[HTC One X] _deleted_:
Because at the end of the day why should i? The company has a responsibility.
[HTC One X] gaiden0000:
To be honest, I've been thinking of going down a similar route as you smidgeox, but in my case I'm contemplating calling Three and getting them to cancel my contract and I return my phone, in the agreement that my number will be used for a new contract with someone like Carphone Warehouse or similar where I take out a new contract for the HOX on Three.

I've had to constantly swap the phone in and out of airplane mode to get a connection, and I can spend around 3 - 4 hours a day driving. There has been a few times where I've been needing to make a call and had to try to do this (i'm using bluetooth handsfree, but of course you still got to toogle airplane mode) to get a signal and I'm putting myself at risk of an accident or fine. I love the network, I love the speed of it, and am alright with the weird reception issues "put your right foot in you get signal, take your right foot out loose signal," but just would like my phone to be unbranded and updated by the OEM.

Well either the above or give me a frigging job with the Testing team as I two would like to sit on my a$$ for a couple of months doing nothing.
[HTC One X] colin_404:
Someone with better Sense than HTC
[HTC One X] _deleted_:
Thank you for the advice I'll be sure to include it when I begin the complaint, I just think it's wrong how they've took the chance to brand it which okay go ahead but only if you've got the effort to release ota updates on time... I had a branded HTC sensation xe, back then I didn't really understand it. Now I regret getting branded especially as they can't be ****d to keep up thanks for the advice again. Much appreciated.

Thank you, I'll be sure to keep you all updated either by pm or on this thread I've had experience as a legal executive so, I have a little experience with how regulatory bodies and ombudsmen services - cooking a storm up here haha.

Sorry to hear about your problems, if you don't mind would I be able to include your situation when commenting about the implications this delay is causing on a more important level than just aesthetic purposes? Good luck if you decide to contact three with your idea, but there call centres are as much use as a bloody marsbar right now, according to a call centre operative I should still be on 1.26 :what: and that the 'troubleshooting guide' he had up tells him my phone needs repairing. My other half slammed the phone down he was annoying him that much haha.

Sent from my HTC One X
[HTC One X] _deleted_:
Not sure where you've even got that from or if you've just cooked that up in your head, but every experience I've had working along side regulatory bodies for example financial ombudsman they've got things done, so I'll take my chances.

Sent from my HTC One X
[HTC One X] BenPope:
Ombudsman, yes, OFTEL/OFCOM, no.

I'll dig out a reference later.
[HTC One X] sibv1970:
Beyond a joke.

I addressed my complaints to a named member of staff at CEO's office for 3.

After initial generalised apology about my experience, there has been no reply about the issues with my handset which are dealt with for most in 1.29 update (flicker, System Data, battery, WiFi and 3G connection issues, Bluetooth).

My One X on 3 is currently not only poor compared to others I know with same handset on other carriers, but lags behind even my HTC Desire for usability.

3 offer no clues, OFCOM were not interested. HTC blame 3. Surely with any other product this contravenes the Sale Of Goods Act, as item is not fit for purpose.

2nd handset after the WiFi issue, and now the 3rd month of disappointment with this mess.

Still no idea of how to address it though.
[HTC One X] ste1164:
Good point about the rooting thing. & if anyone had a contract with three and they have a branded handset id recommend cancelling the contract if you are within the 30 day return period and getting the contract with phones4u/carphone warehouse.
[HTC One X] bev309:
When I rang with a problem, the call centre rep told me to remove the battery, so that's how much they know about the phone!!!:eek::eek:
[HTC One X] twe69:
No point in calling the standard customer number as they won't have clues about the actual phone unfortunately.
[HTC One X] _deleted_:
Hahahaha oh my god. This made me literally laugh out loud. Evidence right there.

I wish I was still in my 30 day period, doesn't stop me challenging them :) I'm sure they are invalidating there side of there contract so I have every right to do so to.

Lucky you for even getting to the CEO I couldn't get that far. They insisted that. My phone needed to be repaired. I'm still going to contact Ofcom despite what you pesimists think :) I also experienced HTC blaming three and even HTC told me to root my device Lmfao.

Sent from my HTC One X
[HTC One X] hellomoto7628:
lol

dam vodafone
[HTC One X] LaneyEFC:
hahaha :rolleyes: ....

Guess where just going to have to wait for the 4.0.4 or jellybean!
[HTC One X] sibv1970:
Lucky you for even getting to the CEO I couldn't get that far. They insisted that. My phone needed to be repaired. I'm still going to contact Ofcom despite what you pesimists think :) I also experienced HTC blaming three and even HTC told me to root my device Lmfao.

Sent from my HTC One X[/QUOTE]

I support your OFCOM pursuit. Feel free to quote me for anecdotal evidence.

I would pass on the email address, but as I say, nothing but initial platitudes renders it useless.

HTC have advised a root. I'm too stupid and to scared to do it myself. And 3 refuse to engage on it.

The only thing stopping me taking this further is that by the time I take time and money to pursue it, the problem will be rectified.

They has made me think hard about Contracts with 3, and handsets from HTC. Surely they could do more to stop what's happened, and to prevent it happening again?
[HTC One X] ste1164:
HTC said root O_o strange. & there is nothing they can do. Android is open source so the carriers are free to brand their phones. It happens with the s3 and many other android phones. Three are usually really good with update im surprised with this. Id say next time get a contract with three through carphonewarehouse or somewhere like that so you get an unbranded phone.
[HTC One X] _deleted_:
Yep they said its not there responsibility to release ota to my branded HTC one x. It's down to the carrier (three)

They went on to say the only way I could possibly get round my issue was to root my device and that this of course voids your warranty. That's what HTC themselves said. Seriously no joke. And I don't understand why you seem so shocked considering they release all the fastboot drivers and stuff to perform the root haha?

Sent from my HTC One X
[HTC One X] CharlieCharlie24:
Of course it's down to Three. HTC release the software to the carriers so they can brand and 'test' it before releasing it to us lot.

It's beyond a joke now from Three for what is one of the top of the range phones in their stores.

Does anyone have emails/phone numbers for executives at Three? As talking to their customer services is more excruciating than a rectal examination at customs.
[HTC One X] _deleted_:
I know it's down to three? I was just repeating what they told me, it's common knowledge that branded phones rely on their carriers to push updates - as HTC have also mentioned but three seem to be clinging onto the fact they are 'working with' HTC to get it sorted.

Sent from my HTC One X
[HTC One X] ste1164:
I was surprised because i have never heard HTC say go root your phone if you want the updates. I would have expected them to say just wait.
[HTC One X] flastnoles11:
Actually, you may have an option here... the samsung sgs1 shipped with faulty gps and a bug that would randomly shut down your phone at, well, random times... a class action lawsuit was filed on behalf of the consumers and the consumers will win... I say that because the judge had multiple opportunities to squash the lawsuit and won't. He is letting it makes it way through the courts.... contact the manufacturer of your device and make sure to voice your displeasure of the persistenet bugs in your phone.... if you can recreate these bugs easily but your manufacturer refuses to replace your device or give a full refund you can sue for breach of warranty... and if the device is not operating as they say it should or selling point features aren't working you can sue for consumer fraud... I know this doesn't really help, but at least you can see that something can be done...... http://www.classlawsuit.com/class-a...-fascinate-vibrant-and-epic-4g-are-defective/
[HTC One X] iMack007:
Thank you for your input flastnoles. It is very much appreciated. I'm reviewing all options presently.
[HTC One X] sibv1970:
The best help I got was from Twitter (@ThreeUKSupport). Their email is socialmediacare@three.co.uk who got my handset replaced for earlier WiFi issue.

I have also had contact with Rachel Kidd at Executive.Office@three.co.uk - they attempted to call me, then emailed when I couldn't answer giving no real response. My reply outlined the fact that goods were faulty, I was paying, service was poor, took forever, and updates weren't happening in line with the rest of the World.

I received no further reply, and it seems my complaint has been deemed closed by inertia. Classic.

All friends and family are on 3. If I leave, they follow. And 3 seem to care less. They won't even let me walk away. Or talk to me at all.
[HTC One X] :
When I complained about poor signal at home, 3 refunded 10 pound to my account (5 for each phone a have). I doubt this was just 'good will' as it was done through a call centre and was easy (no argument / no real complaint) so I think they are definitely on the back foot a bit with all this. Reckon they will buckle with enough pressure...

sent from my internet
[HTC One X] LaneyEFC:
Should change the title of the thread to "just 3 skipping 1.29.401.11 update"
[HTC One X] _deleted_:
I've decided to flash a custom Rom viperx from team venom. I took the plunge and trust me, I'm never looking back. I strongly suggest you all read up about it and also take the plunge, you really won't regret it!

Sent from my now amazing HTC One X thanks to TeamVenoms ViperX rom
[HTC One X] Drefsab:
Flash a custom rom believe me its worth it. I was stuck on 1.28 and had loads of bugs (screen bouncing etc which for me made the phone unusable). Id still be stuck on that if I'd not updated. Now im running on the 2.15 base so several versions ahead of what three have put out and my phones better than ever.
[HTC One X] Zinta:
I've been thinking about rooting, but I think I have wi-fi death grip problem or just have a crappy connection! Would it be worth rooting or waiting see if three bucks their idea up and update soon?
[HTC One X] sibv1970:
Looking forward to this.

ThreeUK say looking good for 2015....

http://fwd.channel5.com/gadget-show...date-puts-it-neck-and-neck-with-the-galaxy-s3
[HTC One X] kennylovesyou:
lol, I just read this too and thought exactly the same thing! :good:
[HTC One X] wkd2639:
Today on Facebook - I posted this to Three:

and they replied with:

I have now asked:

I await a reply - if you have facebook - follow the thread here:

https://www.facebook.com/ThreeUK/posts/501761976505427
[HTC One X] twe69:
How does the signal hold out? Just wondering as obviously the radio would be stock.... Thanks.