[T-Mobile Samsung Galaxy S II SGH-T989] marksatterfield:
I haven't been been able to get an unlock code from Tmo, and Samsung claims they don't even have unlock codes.

<snip from Samsung request>

Please wait for a Samsung Agent to respond.

You are now chatting with 'Laura'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is LTK56401905926X

Laura: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hi Laura!

Laura: Hello! Please go ahead with the issue.

Visitor: I have this great Samsung phone, and I'm heading out of the US next week. I'd like to unlock the phone so I can use it while I'm gone. Can you help me?

Laura: I understand you want to unlock your phone. Is that correct?

Visitor: Yes, you are right!

Visitor: :)

Laura: Thank you for confirmation.

Laura: I understand your concern. I will be glad to help you.

Visitor: Oh, that is great!

Laura: I would like to inform you that, Unlocking is done by the carrier from their end. You need to contact carrier for the assistance. I will provide you with the contact details.

Laura: You can contact T-Mobile support at 1-800-937-8997.

Click here to reach them online.

Laura: I would have surely helped you if I had the information regarding this.

Visitor: Yes, I have been trying to get the phone unlocked by Tmobile, and even though I bought this phone retail, they have not unlocked it.

Visitor: I can get it unlocked for $6.79 online, which I'm about to do. I've been very disappointed with Tmobile & Samsung at this point.

Visitor: According to Tmobile, they said they had to contact Samsung for the unlock code, which can take up to 14 days. Is this true?

Laura: I am sorry to hear that.

Laura: I apologize for the inconvenience caused to you.

Visitor: Unfortunately, I'm leaving this week, so I don't have 14 days.

Laura: I should inform you that, Samsung sells the mobile phone through carrier only and carrier sells the phone locked. Carriers can only provide the unlock codes.

Visitor: According to Tmobile, they said they had to contact Samsung for the unlock code, which can take up to 14 days. Is this true?

Laura: I am sorry to say that we do not provide any unlock codes.

Visitor: So you are saying that Tmobile does not contact you for the unlock code?

Laura: I owuld have surely helped you if I had the information.

Visitor: That just makes me unhappy, to hear that Tmobile intentionally mislead me, no?

Laura: Yes you are correct. Tmobile does not contact us for unlock code.

Laura: I do understand your concern.

Visitor: Wow, thank you.

Laura: I am sorry; I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?

Visitor: I'm going to copy this exchange and post it on many blogs and technical sites I manage. Not good for Tmo. Thank you, Laura.

Laura: Can I help you with anything else?

Laura: Not to rush you, are we still connected on the chat?

Laura: We have not heard from you. Do you wish to continue the chat?

Laura: It appears that you have been away from your computer for an extended period of time or that your questions have already been answered. To assist another customer who has been waiting, I need to close our chat conversation. I apologize for any inconvenience. If you have any further queries, please contact us again through Live Chat.

Chat session has been terminated by the Samsung Agent.