yashsingh1/xdaforums huggingface dataset:
[HTC One S] rrrah:
@magnetboy

Switching the phone off every might did not help me.

Btw, after giving HTC a really angry e-mail I've received a call from them and they told me that issue will be fixed with OTA number 2.38, I have 2.31 at the moment. and looking at the first post it seems like it will not help.

Now have to find 2.38 flash it, get issue back and send it for repair

Anybody got update 2.38?
[HTC One S] thanito:
This is the JB update that we are ALL waiting for..I hope that it is a software issue but if this is the case, then HTC should have made a public report about this, but it seems that they don't know what the problem is-weird if you ask me.
[HTC One S] Sneakyghost:
2.38 is the Vodafone update the UK customers received a while ago. Ask Zoesdad about it...

In fact, it helped quite a few people by the looks of it, but not all.

And it's not the JB update. But it might be that we receive the radio from that update with our next update.Or the 1.09es from the German tmob update...

Or, if, maybe.

Whatever.

sent with a home button bug...
[HTC One S] thanito:
My bad :p
[HTC One S] Sneakyghost:
This very much depends on your hboot.

Quick explanation: hboots prior to 1.13 would allow you to just flash a radio with your custom recovery. Hboot 1.13 and higher do not allow this, you have to use a RUU.

Both can be found in my DropBox (link is in my signature).

Steps:

- boot to bootloader (Shut down phone, then press and hold Vol Down button, press power once, keep holding Vol Down and wait till it shows you the Bootloader). Check what it says there as hboot. if it is anything lower than 1.13, grab any radio you like from my dropbox (1.06s recommended) and flash it with your recovery.

If your hboot is higher, grab the latest RUU from my DropBox (that would be 2.31 for an unbranded device) and just execute the exe on your PC while your phone is connected. Notice: your phone needs to be locked. The RUU won't flash if your phone had been unlocked. Re-lock it first then.

For more information please don't hesitate to research the Dev Forum of the One S, as there are multiple guides available, outlining most things you need to know. Only a bit of time and reading skills requiered.

My time is very limited at the moment. So please excuse my brief explanation.
[HTC One S] usaff22:
I am on 2.38 now and I can tell you it isn't Jelly Bean.

Sent from my locked, tampered ville
[HTC One S] opiswahn:
Second that.
[HTC One S] IVS IVRIS:
My symptoms are getting worse. Did anyone actually have a little succes with factory reset? Just wondering..
[HTC One S] Sneakyghost:
Yes, temporary, like with flashing a RUU. Some three or four days Grace period, then occasional recurrence of the problem, then slowly increasing rates of occurrence, finally back to where we where.that's usually some three weeks later on my phone.

sent with a home button bug...
[HTC One S] hitoon:
Does installing RUU will erase my rom ? ( viper One S )
[HTC One S] Sneakyghost:
Of course lol :D

[EDIT]

A friend of mine is a teacher. He gave me this: http://www.youtube.com/watch?v=gsILexM8uBw

I wonder if i want to buy another mobile ever. My wife is an African. I am not sure if i can live with this in my mind.

Some years ago, the same happened with the blood diamonds. Most people will now ask if their diamond Ring contains conflict Diamonds when buying it.

We should make it a habit to confront the mobile phone producers with this.

At some point they will have to take responsibility for this.

This is a bit off topic but it also illustrates that our problem here is kind of minor. There is other issues to really worry about. This movie is already a little old. I wonder how it is now in Congo with all these millions and millions of smartphones sold. They use more Tin and Tantalum then the simple phones.
[HTC One S] thanito:
Still got the helicoptering issue with the radio included in 2.38?

---------- Post added at 01:37 AM ---------- Previous post was at 01:35 AM ----------

I will watch the movie mate, looks interesting. Saw some stuff about blood diamonds some time ago. Thanx for the link
[HTC One S] tightbarsteward:
Reply from HTC Support

Just had this from HTC support. I have replied asking what version software the OTA update is

Thank you for contacting HTC regarding your HTC One S.

My name is Ryan and I am a Technical Support Agent for the HTC Written Team.

I’m sorry to hear that you are experiencing difficulties with the phone stuck in 'Helicopter Issue' and poor signal.

To resolve this, Jonathan, I can confirm that we released the fix for the 'Helicopter Issue' about two weeks ago, you can obtain the fix by following the below steps.

You can check for a system update from the phone itself. On the Home Screen press MENU - SETTINGS - ABOUT PHONE - SYSTEM SOFTWARE UPDATES - CHECK NOW. If there is an update available then please download and install it.

We recommend that you download the update via a WI-FI connection to avoid any data charges imposed by your mobile network provider.

The fix should also rectify the signal issue you have, if not please let me know and we can go over further steps.

I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our Technical Support Agents who will be waiting to guide you through step by step. Our Contact Details can be found at www.htc.com/uk/contact

Should you wish to continue your correspondence via email then please reply using the link below and provide the following information:

Full Name

Address

Contact Number

Convenient time to call (please allow 24hrs from replying – our opening hours can be found on our website the link is above)

IMEI (Found by dialling *#06# from your keypad)

To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Ryan

HTC
[HTC One S] tightbarsteward:
The update he refers to is 4.0.4
[HTC One S] 1mhtc:
update 4.04 doesn't fix the issue though. :laugh:
[HTC One S] IVS IVRIS:
It actually made it appear for me! Before nothing happened.. rubbish!
[HTC One S] PuffPan:
Hi there,

after 2 weeks of having my cell phone back in my hands the home-button-behaviour occured again. Very seldom, much slower than before. Made a call to the german HTC support.

He said: "We're knowing...bla bla bla, yalla yalla yalla...so we've to tell each customer to wait for the Jelly Bean update, which is already released for the One X and nearly to be released for the One S. It will solve the problem."

Me: "Hmmkay, sure."

Nice evening to you all.
[HTC One S] zoesdad70:
I've a friend with an O2 UK handset who has so far refused the update - Perhaps I have scared him with my tale of woe! :laugh:
[HTC One S] Behold_this:
Deleted
[HTC One S] tightbarsteward:
Great, I'm just totally fed up with this phone. Signal both at work and at home (the 2 places I'm at the most) is weak to non existent and on top of that I can't exactly sell it & get top dollar for it because of this home button issue. At the mo I have trickdroid installed with home button disabled. Sometimes I don't get texts that were sent at 9am till 5pm! It can't even fulfill the basic functions of calling and texting. 1st HTC phone & last. Shame really as other than the 2 problems its a powerful device and seldom crashes.
[HTC One S] jimmybe:
So I got my phone back.

They replaced my screen-module. Everything else is the same, same software, radio, etc...

I will keep you informed if the problem is really gone.
[HTC One S] 1mhtc:
i know many of you already know this is more of a hardware than a software issue. just to tell you how it annoys me. the back portion of my phone, at low signals, it kinda detects my fingers when i place them behind, which "activates" the bug. if you don't get the idea, think of the phone as having both the home button on the front AND the back. hahaha; yes, that's how screwed up the phone is. happened a few times where i was clearly holding the sides, and touching the lower back panel, viola, i have a secondary home button. :p
[HTC One S] MuurHekker:
I am on 1.06es now for 3-4 weeks and my hbp is gone! Even when i force 2g the whole day. :D
[HTC One S] cyonix87:
I have the same problem. Black one s,bought it in June.radio is 1.08ts

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] jimmybe:
The only thing you can do is send it to HTC for repair and hope that they can fix your phone.
[HTC One S] Sneakyghost:
I didn't get any News from HTC anymore since two weeks now. I doubt they will still sort out a new device for me.

I wonder if any of you guys will ever get a new phone out of this issue.

Until now I haven't heard of one single replacement. Have you?

sent with a home button bug...
[HTC One S] usaff22:
What about demonstrating it at a carrier shop?
[HTC One S] Sneakyghost:
Well mate, my "carrier" is called eBay local markets.

No shop I can go to. That's the reason I'm creating all this fuss since months. HTC it's neglecting their responsibility towards the free customers that buy directly of them or of other customers.

sent with a home button bug...
[HTC One S] usaff22:
I feel bad for you.

I thought after a few times sending it in, they replace the phone?

Sent from my locked, tampered ville
[HTC One S] hamzeh17:
still no jelly bean .... ??
[HTC One S] Sneakyghost:
Nope.

sent with a home button bug...
[HTC One S] beni8978:
I got this issue on my S3 device,weird.with TD Rom,but only 2times when i had mobile network on and had low connectivity with the network

P.S the device is black.

Sent from my HTC One S using TrickDroid 4.0.0
[HTC One S] Remosdelpemos:
HTC Facebook SPAM

I am so very angry about the fact that HTC sells non-working One S phones for more then 600 euro. I had a conflict on the phone. They offered me to send the phone back to HTC. I told them that I read on this form that it doesn't always solve the problem. And she had to admit that she couldn't garantee a fix. So I told her:

Ok, HTC knows that the phone doens't work and have problems, but they sell it to me anyway. I need a phone for business and private reasons. And maybe even safety reasons (imagine you need to call the alarm services, and your phone ishelicoptering?) So, I want a new, working phone, immediatly. It's not my fault, it's only HTC's fault. They make from their problem, my problem and I pay 600 euro for this. This is madness!

They couldn't do anything. Only tell me to wait for JB, which is not sure that it will fix the problem, or send it back, wait 2 weeks, and don't be sure it will be fixed. I feel realy powerless. We should not accept this!!

I started to react on Facebook posts. Every happy 'commercial' FB post from HTC, I screw with an angry message about my non-working One S, So everybody can see it. You should all do that! Thanks!
[HTC One S] kingosticks:
Worked for me....

I'm sorry if this has already been mentioned (but this thread is just too big to keep up with) but I was having this problem until I changed the "Network mode" from "GSM / WCDMA auto" to "WCDMA only". Since doing that I have not had the problem at all and it's been about 3 weeks now. I live in London and so perhaps I'm lucky and have WCDMA largely available. I do sometimes have no signal, but then that's always been the case with this crappy phone so I'm not sure how linked that is. The workaround isn't ideal but personally I'd rather have no signal and an otherwise usable device than a useless lump of scratched up metal!

stock android 4.0.4 with sense 4.1

kernal 3.0.8-01575

baseband 1.06es.50.02.31

build 2.31.401.5
[HTC One S] Sneakyghost:
Well obviously you didn't even read the first post then.

This solution has been the first workaround suggestion HTC issued many month ago and it is proven to work only for some and then it's only a viable option if one has both networks available, which is false for many. So this idea is not worth a penny for most users.

sent with a home button bug...
[HTC One S] diggerbucket:
Mine does it even in flight mode. I'm not convinced it is related to the radios at all.
[HTC One S] Sneakyghost:
Possibly not, but the radios do make a considerable change. Especially 1.06s and 1.06es are very different on my phone.

sent with a home button bug...
[HTC One S] usaff22:
Anyone tried 1.08es?
[HTC One S] Sneakyghost:
'course mate. All the VF folks did. Helped quite a few. But didn't help all. Zoesdad is an expert on the Vodafone site. He's got the new Radio too and he had his story told here.

To respond to your other post: again, take Zoesdad's story as an example: no, they do not replace after a few repairs, at least not if you don't heavily bug them like Zoesdad did. He sent it in 5 times mate. That's maddening if you ask me. I'd go nuts if i had that.

I also didn't intend to send it in a second time because Richard Willis said he'd be pressing on the german side (he's been emailing his german colleague) that they will get in touch and replace my device but he just didn't achieve anything. So i am pretty pissed of and i also told him that and the result is that he reverted back to a pretty professional approach and doesn't say much anymore and i am pretty left out in the dark with this sucker again.

We've had that discussion all over the place. Pretty much every site i am visiting has this discussion going on somewhere. There is a public opinion emerging everywhere, from facebook over various blogs and news sites all the way over to here. It basically says that HTC doesn't care about public opinion and that all they want would be yes-sayers. See HTC Elevate for reference.

You seem to be welcome to do free advertising for HTC and spread their glory but as soon as you rise up and say anything near the truth (they don't manage to fix their devices and they support badly) you'll get kicked in the butt.

There are a few outstanding examples i know of for a rather subliminal, hidden corporate identity, corporate attitude which is dark and dirty. But that again might also just be tied to some single individuals and not related to the corporate attitude.

I personally lost most of my respect for a company that used to build exceptional phones but now lets their customers wait and wait and wait...
[HTC One S] Remosdelpemos:
LinkedIn

Hi again,

I just started a discussion in the LinkedIn group for HTC Fans.

As I am quite new on this board, I can't place a link in my text. But you can find the LinkedIn group by searching for HTC Fans. You'll find 2 groups, and you should pick the biggest.

That would be awesome if you put your negative reaction there! It's not like here, to find a solution, it's just a statement to HTC. We can archieve things if this will be the most populair discussion on the HTC fan group!
[HTC One S] kingosticks:
Oops

Yep, I missed that somehow. I'm sure when I visit my parents I'll have no signal at all and have to switch back to 'auto' anyway. At least this way I can use mobile internet on my commute which is better than nothing at all. But apologies again, I'll keep my experiences to myself in future.
[HTC One S] Sneakyghost:
No don't! I wasn't intending to silence you at all, was just trying to point out that the matter is well known.

If everyone would keep his experience to himself no progress would be made. Thanks for sharing mate. Good to see people are still active.

sent with a home button bug...
[HTC One S] thanito:
Just a minor update.

Today I called at the service and they told me that my phone is in quality test-whatever that means..I asked them when it will be ready and they told me soon-thanx a lot..If it passes the quality test the problem might be solved, so patience is a virtue.
[HTC One S] zoesdad70:
8 Months since launch...

and we've still got faulty One S handsets.

I had a phone call from HTC today, asking me was I satisfied about my last repair. The lady on the phone sounded surprised when I corrected her; HTC replaced my One S with a One X so the problem remains without a fix. It then turned out she hadn't read my ticket (that would take quite a while) and seemed quite put out when I kept her on the phone, filling her in with some of the details of my experience.

After explaining the hell I went through, the comedy of errors from the repair centre and the sheer length of time my handset was away for repair, all she could respond with was 'I'll make a note of that on your record'. Thing is, my record will now be closed and no bugger will read it again.

I also expressed my dissatisfaction with the way HTC have handled the whole Homescreen problem, leaving many users with no resolution. Again, as she didn't know anything about this, I got the same 'I'll make a note of that' response.

When I put down the phone, my main conclusion was that HTC have learned nothing in the past few months. Customer service is still as uninformed as ever; receiving a call from someone who hasn't the first idea of what what my issue was is not the way to show you care about customer service.

There is no doubt that the One X is a great phone, but my experience with the One S means that I now view the One X with suspicion. Every time it vibrates I expect it to start bouncing out to the home screen. I had cause to use another HTC in work the other day and found that I was doing exactly the same thing. Perhaps this expectation will reduce over time but at the moment I don't trust my HTC, which is a great shame. I certainly won't be buying another one and have been actively dissuading others from doing so, all down to the way HTC have handled this problem and the way they have treated everyone who has affected handsets.

All I can advise anyone affected by this problem is to keep nagging HTC. Don't give up, but make things as uncomfortable for them as possible. Ask the awkward questions and don't let them fob you off. Send the phone to them for repair and if it comes back unrepaired, ask for the call to be escalated. Better still, like the poster earlier, if they agree to repair the phone, ask what they are going to do to fix the problem and if this is a guaranteed repair. Then ask them if the problem still exists, will they replace the phone. If you speak to them on the phone, make notes and ask them to repeat anything if you don't get it all written down the first time. Keep a log of all your correspondence and use it against them if you can. If you are on the phone, ask them what they would do - Make them feel awkward and get them to empathise with you. Most importantly, don't give up.
[HTC One S] majkyke:
I use rom ViperOneS 1.2.0 and I have problem with Helicoptering.

After installing the remove_home_Button.zip from Beatnix issue is resolved, but Venon Tweaks not working :crying:

Can you fix it?

Thank you
[HTC One S] Vivimagic:
I have created a video.

I have had this problem since day one. Got it sent to be repaired and they could not find a fault!

I just have recorded on Youtube. Here is the link: http://www.youtube.com/watch?v=pAm2qPnVVvQ

Feel free to use.

I have also sent HTC an email. I hope it comes up trumps.
[HTC One S] zoesdad70:
Who did you send the phone to?

Here in the UK, Vodafone do a reset on the phone which normally gets rid of the problem for a few days, but everyone should now know about this problem and fix/replace as required.
[HTC One S] thanito:
Now my device is in the Final Test..well I hope after alll those tests to get the phone back fixed at least.
[HTC One S] zulmaslet:
Well HTC came to pick up my One S for maintenance and repairing yesterday. Luckly i have a old wildfire i can use and even now i have to say i miss the speed from the One S. Eventho i had a ****ed up coptering device i have to admit that the phone is a nice piece of hardware compared to this old device :p :). Only thing i hope is when it gets back it will be fine and without the problem. So Fingers crossed :D i'll keep you guys informed of the changes.
[HTC One S] Vivimagic:
It was sent the website I got the phone which was buymobilephones.net, which I then assumed was sent to HTC.
[HTC One S] captaineasychord:
I've been asked to send my One S back to HTC for a second time to have the home button issue fixed. I've been told a 'senior engineer' will look at it as a priority. hmm.

This week they tried to get me to update it, even suggesting a factory reset, which they said forces the phone to update. I asked him what version it should update to, and not surprisingly it was the version that they returned the phone to me with! It really irritates me when I'm expected to do a factory reset when I know it will make no difference at all. It takes absolutely ages to set the phone back up again.

I've written back and asked if this second return is a guaranteed fix, and said I would like a replacement if not. It's a shame but I have absolutely no faith in them fixing it.
[HTC One S] zoesdad70:
Factory reset will lessen the effects for a while (or even hide them), but sometimes it does actually make the update 'take hold', probably by clearing all the temp files and all the other detritus on the phone. But yes, it is a complete pain to have to set everything back up again. I believe if you have the phone rooted you can back the whole thing up so a restore just takes time.

You've done the right thing in asking them about this fix being guaranteed. Don't let them fob you off and keep hassling them for a resolution. Also ensure that they return your phone in the state that it left you - Mine came back with chips in the casing!
[HTC One S] Darey:
Well mine went back to the UK repair centre monday, got it back today and its going back tomorrow.

Within an hour it was at it again so they said they will take it back.

So without a phone again, but they replaced the screen and back case so it looked like new just a shame they didn't fix it :(
[HTC One S] jimmybe:
That s*cks!

My One S is still bugfree, after I got it back a week ago.
[HTC One S] zoesdad70:
That's a poor show and the same outcome as my phone had on its fourth repair.

Did your phone go to Regenersis (Huntingdon)? That's where mine went.

This just reinforces my opinion that HTC don't know how to solve this problem and what's more don't seem overly bothered to try. If the repair fails, they just say 'sorry' (doesn't cost them anything) and then ask for the phone to be sent back to them. It doesn't matter to them that you are without a phone for all this time and the repair centre just gets more money from HTC.
[HTC One S] Dublinguy:
I got my phone back yesterday. I was told in an email that the software would be updated to 2.38...it wasn't, but guaranteed that the problem would be solved. I have just noticed that my IMEI number has changed, can anyone throw some light on that....is it normal? My serial number is the same. My phone was sent to Regenersis in Huntingdon. I'll update how it goes.

Edit: Just checked my emails. HTC replaced my motherboard, as far as I know its an S4 (1512.0MHz). Ive emailed them and asked why it was replaced. The email said that the 2.38 software update does not apply to my phone as its unbranded and its a Vodaphone update only. So I think I was in some way duped into sending the phone to them under the pretense of an update. Still awaiting a guarantee that the problem will be solved.
[HTC One S] usaff22:
They probably changed the main board. Check it's not an S3!
[HTC One S] Dublinguy:
How do I find out? Is the S3 good or bad?
[HTC One S] diggerbucket:
I've noticed some people have managed on other devices to activate a soft navbar (ie on screen) and disable the capacitative buttons, can't see anyone that's done it on HTC One S though.

The workaround on the first post goes some way to disabling the hard navbar, is there some fundamental reason a soft navbar solution doesn't exist? (other than button saviour.... I'm talking about the native ICS/JB navbar). In any ROM? Would be awesome if it could be done in CM10?