yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
Yeah guys that's fine with me. After all I hijacked PulpZillas thread so it's not even mine.

Please check for the existing threads in post one first, then you know where not to search for threads.

Only opposing argument I have is: my thought was to centralize efforts.

Making another thread might be contrasting that. I'm very busy the next days, will write more soon.

[EDIT]

Back home after a terribly hard and long day with lots of driving.

Have thought about your suggestions. Sound good to me.

I would like to add this, please consider:

- Make this very thread a collection point for Data and reports only, no stories to share, no whining, just the rational side, Facts if you will.

- Restructure Post #1 to have only problem related Data

- Link to the "Action" thread in a section i currently have as "News Articles"

- Have my thread link to your thread right on Post #1, defining it's function so people are guided where to post what.

- Have your Thread structured like you suggested. Plus: Big, Fat report button on that page too. Reasoning: if we manage to attract journalistic interest those folks might want a straightforward link to the numbers rather than jumping threads. Plus, it will be another entry spot for potential reporters.

- Have your thread link to this thread right on Post #1, defining it's function so people are guided where to post what.

- Alternatively, if that suffices your needs, we could ask the moderation to either insert a Post #2 here for you where you can place all this or transfer the existing Post #2 to you (if the owner permitts it). That would keep it all in here.

My personal opinion: i favor having it all in here.

Let me know what you think.
[HTC One S] Sneakyghost:
What's that about? Did i miss something?

As far as i know HTC stated to some users 2.21 was the expected fix and 2.31 should also contain it. Which is crap of course.
[HTC One S] guigz2000:
Hello,

For me, the 2.21 update has fixed the issue...no more problems...for the moment...

Hotmail sync is working too,so all is good...
[HTC One S] opiswahn:
I can't remember where i read it, some network provider forum i think, where someone wrote that HTC toled him there will be another OTA (>2.31) to fix, among other things, the TouchButtonIssue.

Maybe just rumors, maybe its true, but who knows, we are dealing with HTC ;);)
[HTC One S] craigspc:
Hello again everyone. I know this might be a stupid question, but please humour me....

If you go into the Mobile Network Settings and switch to GSM only, would you normally be able to gain a mobile data connection of any kind?

The reason I ask is this.... A few days ago, I posted about my friend who water damaged his One S and then (after a replacement LCD) started having this homescreen jumping issue. Well, I've borrowed his phone for a couple of days and installed the latest 2.31 update on it, which he hadn't done. Since the update I haven't experienced any trace of the homescreen problem at all (2 days now).

However, it is only possible to gain any form of data connection in GSM/WCDMA auto or WCDMA modes. GSM only mode results in no data connection at all. This might be completely normal, but as I don't know (and because this phone seems ok now) I thought I'd ask for elimination purposes.

Another thing I've noticed since the update is that no matter where I am, the phone never shown an "E" (presumably Edge) icon in the status bar, I get "G" "3G" and "H" showing frequently, but I've never seen the "E". Again, this might just be chance, but as I'm not too clued up on mobile data connections and because the phone hasn't had any problems since the update, I thought I'd bring it up just in case.

Regards,

Craig.
[HTC One S] craigspc:
Just going back to this water damaged phone... In addition to the software update, I did do one additional thing. I removed both the top AND bottom covers and cleaned all the contacts with Isopropanol. They still had residue on them from the water damage. Perhaps the dirt was having the same effect as the paper test? I'll give the paper test a go it a go and post back..
[HTC One S] craigspc:
Alright. I've tried the paper test and unnfortunately I cannot recreate the problem - no matter what I try. I've tried blocking all contacts with paper, then each one individually. I even tried leaving the top cover off altogether. No problems whatsoever now. :eek:

I do live in an exceptionally good reception area, so I resorted to going into my cellar to do the test. With the phone in GSM/WCDMA auto mode, the phone was constantly jumping betweek HSDPA, GRPS and No Signal at all. As I mentioned previously though, selecting GSM Only results in no data connection at all - no matter where I am

In your previous message you suggested that I select Edge only. How can you do that? I only have the the options 'GSM Only', 'WCDMA only' and 'GSM/WCDMA auto' in the menu.

Craig.
[HTC One S] Sneakyghost:
Gsm is edge

Feel the Viper! :D
[HTC One S] gibarian:
Very long week for me too, so I haven't really had time to make any progress. Will work on it this weekend if I don't get caught up by something else, and hopefully everything will be set up by next week.

I will definitely consider what you said. I still believe that a separate thread will help keep things "tidy". Cross-referencing with this thread will of course be done.

Anyway, the key to success will lie in the willingness of people who share this issue to report it properly at different places, like for example review websites. Some material for thought: CNETs review of the One S has 4 stars (editors review) and 3.5 stars (average of 24 user reviews). Now imagine 415 users (people having reported the issue on the spreadsheet) posting a 1-star review on the website. The phone ends up with 1 star from users for good. Of course, every user will send a nice mail to HTC and invite them to go read their reviews. Multiply this by a vast number of review websites... and you get a pretty nice idea of the plan. If they don't do anything then, we go on: carriers, press, bloggers... Keeping HTC in loop every step of the way will also show our determination.

I believe if we play our cards well, we should get somewhere...

Will keep you updated over the weekend.
[HTC One S] craigspc:
Aha! Thanks for clarifying. In that case, I just need to work out why I can't establish a data connection when I force GSM/Edge only mode. I do get a full signal for calling, but that's all. I wish I had checked this before updating the software.
[HTC One S] Sneakyghost:
That is odd. I don't quite have an idea why that happens. Did you try a reflash and RUU the phone in between (in case you run a custom ROM)?

Feel the Viper! :D
[HTC One S] Sneakyghost:
Allright that's fine with me then. I suggest keep your thread in the same sub-forum (Q&A) to have accessibility centered (search subforum for the home button issue brings up both threads, else it would need a search on the One S Top level forum which brings up too many results.

I strongly suggest to post as many links to sites for reviews and ratings as possible as there might be a lot of users who have little time like me and can't afford the research time. Underlying thought: not making it easy for the lazy but reducing barriers so people will not feel intimidated by your request to help downrating the phone ( i think you are intending this anyway, just seems important to me).

Look at it from this perspective and it will make quite clear that you will have to do good, structured preparation, a lot. But it will draw more people and be a lot more effective.

Always keep your thoughts public and transparent, keep everything fair and reasonable. Don't put us and xda in a bad light to reduce the risk that involved parties will just put it off as "whining from some spoiled brats". No unfair trickery. Motivate your readers to also act on an adult and educated level.
[HTC One S] craigspc:
No, it's a retail bought phone that has been updated via OTA only.

I realise that there are other factors to consider with this phone, but...

1) I have homescreen bug

2) I install 2.31 update via OTA

3) The problem is gone

4) the only thing that doesn't work on the phone is GSM Only data connection (which people suggest I use to recreate the fault).

5) All connection types work fine in GSM/WCDMA auto mode.

Is that really just chance? Is there any possible way that there's something different between the OTA and manually flashing firmwares and RUU's? I have been unable to recreate the problem since the update. Even the paper test doesn't cause problems.
[HTC One S] zoesdad70:
Vodafone UK today released their OTA update. Details are:

Kernal Version: 3.0.8-01585-g9a884e3

Baseband version: 1.08es.50.02.21_10.09c.50.04L

Build Number: 2.38.161.6 CL97613 release keys

Browser version: WebKit/534.30

Android Version: 4.0.4

HTC Sense Version: 4.1

HTC SDK API level: 4.23

HTC Extension version: HTCExtension_403_1_GA_20

Would you be surpised to hear that I've had two instances of the homescreen problem since I updated? No? Me neither!

Both instances were a lot less severe than before the update, but I only updated less than four hours ago and I've mostly been on WiFi.
[HTC One S] opiswahn:
Interesting... other baseband (1.08 instead of 1.06) and other Build(2.38 instead of 2.31)... Is that just the Carrier's modifikation to the 2.31 or is it another update from HTC >2.31???

*Edit* Upie, i can update too ;) but i'm to scared it'll make things worse... ;) Has someone tried it yet??
[HTC One S] Sneakyghost:
We need the hboot version and I need the cid that is currently getting the update please.

If the hboot is still 1.14.0002 I will swap cid and run the ota because with equal hboot I could go back to 2.21.

I want the files radio.img and boot.img on my phone at least to see if it makes a difference.

Feel the Viper! :D
[HTC One S] opiswahn:
How do i get what cid i have on a virgin device?
[HTC One S] zoesdad70:
HBoot is still 1.14.0002

My CID is VODAP001.

Remember my phone is a Vodafone UK branded phone.

The update also comes with added bloat from Vodafone (joyn version 2.9.46 and EA Games).

EDIT: I downloaded an app called CID Getter from the Play Store in order to get the CID.
[HTC One S] opiswahn:
Would have been to good to be true... Seems to be then a derivation of the 2.31 OTA...
[HTC One S] Raynk:
Hey,

i'm writing from Italy, and i'd like to inform you that your "plan" is working, at least for my case. I was about to buy a htc One S phone, but after reading about this issue, i've decided to wait and see if htc will be able to fix this bug.

Btw, i'm looking for someone in my city owning a bugged device; i'm a master student in electronics engineering and i'd like to perform a quite simple test to investigate this issue deeper. If the resonance/interfering theory is correct, i guess i should be able to trigger the home button issue by putting the device close to an antenna connected to a signal generator working at the gsm frequency. We should have such device in some labs at my departement.
[HTC One S] Sneakyghost:
Hi! I was looking for someone who has access to that. Very very good that you offer this.

I have no time right now but I'd like to discuss that. In the meanwhile, please talk to tecardo, he is also investigating this and he is also working in electronics.

Thanks for helping.

Feel the Viper! :D
[HTC One S] Tecardo:
Hello, could you try GSM 700 and 900 (935–960). You also need to use GMSk
[HTC One S] Raynk:
I'm not sure i have access to that yet, I need to ask someone who works in the measurements or telecommunications fields (i'm specializing in microelectronics and we don't need that kind of generators). I'll try next Monday and let you know if i got news!
[HTC One S] Tecardo:
Thanks in regard ;)
[HTC One S] opiswahn:
Updated 3h ago, no issue so far, even in my 'hot spot', where i had that issue constantly. Crossing fingers...

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] zoesdad70:
Which update did you get?

Different radio or kernal to mine?
[HTC One S] Sneakyghost:
Hi Raynk!

We can really use your help here. I think finding out the exact frequency or the exact range that triggers the issue (interferes with the electrodes of the buttons) might be an incredible progress. It might even be valuable to HTC themselves as they seem not to be able to reproduce the issue fully. Jason Dunn even said he would send my device into taiwan for analyzes (possibly, not for sure yet). That tells me they might not have a device that shows the problem. So if we could find out the exact environmental factors for the Home Button Issue we might actually really help solve the problem. At least that is what i hope.

Best thing is if you talk to Tecardo about this as he is in the same profession as you are and he has some decent ideas too. It would be brilliant to have a small team of People with ideas here who could work on this.

Thanks again!
[HTC One S] opiswahn:
nop, same thing. Still nothing so far. Maybe im the 60% where the issue got fixed

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] Sneakyghost:
Please boot into bootloader (shut down device, then press and hold volume down button, then press power to turn on device while still holding volume down).

When in bootloader, press power again when "fastboot" is highlighted in blue, that will bring the phone into fastboot mode.

When in fastboot-mode, connect to pc.

Now, open Command Prompt and navigate to where your ADB.exe and Fastboot.exe are (usually Android-SDK Program-Folder/tools or something similar) "cd c:\path-to-fastboot.exe"

Once in that directory, type into the prompt: "fastboot getvar cid"

It will then return your CID.

You can also download cid getter from market which will tell you on device. Might be easier but its like cheating to me :D
[HTC One S] Badmiker:
I have just had a long phone call with HTC UK where, although they suggested that this is a hardware problem they do not recognise it as a type problem and will not repair unlocked phones under warranty.

This is quite ridiculous and a totally unacceptable way of dealing with faulty devices. This is, as HTC have said a HARDWARE fault, to refuse to repair because of SOFTWARE changes is absurd.
[HTC One S] Sneakyghost:
I believe that it was there right out of the box but it had no SIM in it for a week.

Since it seems to be triggered by bad EDGE/GSM coverage and the Radio Chip trying to catch and hold the signal (at least according to a theory LeeDroid discussed with a HTC Rep) i think i could not possibly notice it. There is neither GSM nor EDGE without a SIM.

If you want to reproduce it hear this: LeeDroid wrote on his thread that his Company got a large batch of devices and he said "some of them" had that issue. So do not expect all One S to show that. If you want to see it go to somewhere with low coverage and not UMTS/HSDPA/ etc but only EDGE. Then make the phone download something, make a call, do anything that invokes strong EDGE signal sending from the device. IF that theory is right about the radio frquency interferring with the virtual touch field, it is just one frequency (that from the EDGE carrier wave) and it is certainly only coming if the Radio Chip actually emits radio waves, e.g. sends something.

According to some of the observations it seems to happen when the phone switches between EDGE and GSM only, which i doubt as i have a continuous but weak signal here. there is no switching, just a weak signal.

I get the issue for real everytime i take the phone off my ear from a call (calling runs on GSM frequency) and when i make the phone do some serious internet on the EDGE net.

---------- Post added at 11:10 AM ---------- Previous post was at 11:07 AM ----------

Very true but i have learned that big companies first try every possible move to not pay a bill before they cooperate. A company typically consists of multiple capable brains that do research their options very well. So expect such an answer and be sure to not give up on it. Next step: contact HTC directly. Then, if they don't act, nag both companies. Best every day on the phone, email and such. gather your arguments, stay cool, no swearing :D just keep nagging them.

[EDIT]

Just called the original vendor of my One S, 1&1. The first call obviously brought about this answer: "Not our customer, no Service for you". IMEI ID registered in your database? Doesn't matter. Deciding factor: customer yes or no.

Well. I will send them some Emails. Problem is, they issue only one public Email on their website, this one: info@1und1.de which is a very general purpose one.
[HTC One S] SageKing:
I´m on a low signal area in my village. The EDGE signal strenght is really poor. I´m on O2 btw.

Now i´ve downloaded a large file from the internet and made a call during the download. After the call nothing seems to happen.

I think i got a good device with no touch button issue. But i´m not sure because the mobile data switching off while i make a call. :eek:
[HTC One S] Badmiker:
I got the phone as soon as it came out, so mine is one of the oldest phones and this problem has just been getting progressively worse. I believe that it took a few weeks to develop but is now very intrusive but very intermittent.

It doesnt seem connected to any particular signal or frequencey; the 'fit' now happens on any data connection (G/E/3G/H), and also on WIFI when there is no network data connection.

If I had to take a guess I would say that it appears to be something to do with how hard the antenae is working but the problem is very intermittent and hard to repeat. It is worst when travelling, presumeably because the signal strength & type is changing but the problem is also bad when the phone is first picked up after a while idle, presumeably when there is a fair bit of updating and data traffic going on.

I wonder whether the problem is one which all OneS's will develop? Without knowing exactly what the issue is and how the antenae and touch field are interacting it's impossible to know. It's also impossible to know whether it is an issue which can be fixed with an OTA update or whether the devices need new hardware. I suspect that a significant number of OneS will develop the problem and that, although the problem is hardware, an OTA fix (probably reducing antenae power and hence signal strength) will be the fix offered.

:mad:
[HTC One S] Sneakyghost:
There is severe Signal Issues on the HTC One X which are due to the cheapo crap Plastic housing, which when bend, will lose contact to the Antennae.

I feel that this is not the case with the One S though. It must be much rather as one HTC Rep stated towards LeeDroid, the Radio frequency interfering with the touch field. Why is it doing that? You say because maybe bad Antennae make the Phone emit stronger signals? Well, has something to it, that point. Still, i wonder how that should happen on that quite stiff Aluminium Body.

Here is something to try: There is 3 tiny Metalfeathers connecting the Mainboard with the plastic SIM-Card cover, which holds something that could be the Antennae. I am not sure though. What if we bend those metal feathers upwards a little to make them have better contact?

For the HD2, this was the ultimate fix for its progressively worsening WiFi reception. Why not try this? If your Theory is right, this MUST make a difference. If not, well then i think you might be wrong.

[EDIT]

I have written an Email to the Vendor of my Device. It is in German and i will publish it here for people to copy and send to their Vendor. I altered the Text to be more general and i would like to ask german copy thiefs :D to alter the text to fit their situation best. Translations with Google should be closely checked for good language ;)

This was originally written with me not being a customer to that company, but i altered it in a way that also customers from carriers could make use of it.

[EDIT 2]

Regarding Antennae: i just took off the SIM Cover and the Signal of my WIfi remained active but about 10 other AP's from the neighbours disappeared. So its the Wifi Antenna there in any case. The Mobile Signal did not seem to be influenced by this but i also don't have tool like "Wifi Analyzer" for the mobile signal. Does anyone know of a good one? It could also be that the Cell Antenna is at the bottom (would make sense with this theory of radio interference). Any ideas?
[HTC One S] azzledazzle:
Well there is another antenna under the speaker cover, I assume this is the Signal antenna.
[HTC One S] Sneakyghost:
Have you taken that cover off already? Is it removable? Sorry i am REALLY ignorant on the hardware side with this phone as it is soooo new i wish not to touch it at all actually, just look at it :D
[HTC One S] Badmiker:
Sneakyghost; the problem is certainly something to do with the 'home' button. Neither of the other capacitive buttons are causing problems (although all capacitive buttons can be disabled by the issue). The only other clue to the problem is when it happens; my experience is that it occurs when there is a lot of mobile data traffic or wifi traffic.

As you say; there is something which may be the antennae below the plastic cover at the other end of the phone. It's hard to see how a physical problem here would appear on only one of the capacitive buttons at the other end of the phone.

So; what connects these two things, the data/signal traffic and the home button? I dont know how the capacitive buttons work, or why it's the home button specifically which is affected. Because the problem is so specific you have to suspect some physical issue with the home button; does it share a power line with the antennae? Is there a particular hot chip mounted below it? Is there a coil of wire or an an antennae capacitor nearby?

Well, mine might end up being thrown at a wall soon. I'll examine the wreckage and let you know...
[HTC One S] azzledazzle:
Yes i removed it out of curiosity lol, Havent been able to get it back on properly tho ! But HTC are sending me out a new one for free :D
[HTC One S] Badmiker:
How does it come off?

How should it go back on?

Pictures?

And how are you getting HTC to send another?! Sneaky!
[HTC One S] azzledazzle:
I used one of them plastic phone tools to prise it open, But i broke one of the clips with my fingers (fat fingers) so it doesnt fit flush like the sim cover does.

It goes on like the sim cover, Just push and clip it in really.

No pictures as the phone is in the repair centre,,,,,,,, for the 2nd time !!!!
[HTC One S] Sneakyghost:
It is most definitely NOT only the Home button on my phone. The second most often is the Recent Apps Button playing up and the Back Button has it had only once so far.

The Technology used is "Capacitive Touch" (no proof, just googling)

There is a document here: http://cache.freescale.com/files/sensors/doc/app_note/AN3863.pdf

detailing on the design of capacitive touch fields, it is very technical and i understand only a little of it but there is this:

"Routing layers — In a touch sensing application, regardless of the board's stack-up, there must be no components near the touch electrodes. The opposite side contains no components, only the touch sensing electrodes are required for the touch detection. In such cases, it is recommended that touch sensor's traces are routed in a layer different to the one containing the electrodes. Also, it is

recommended that components and traces not be placed right underneath the electrodes area, avoiding electrical noise to be capacitive coupled to the electrodes. Good results can still be obtained if the number of components behind the electrodes is minimized and limited to passive devices and running as few traces as possible."

If that is so, i have this thought: any radio signal creates electrical current in metal. depending on various factors, the radio of the phone could just hit the electrical current, frequency and strength that is necessary to create a distorting noise in the capacitive electrodes and thus cause malfunction. I find this a very intriguing thought but i am no electrical engineer and thus i know only little about the matter. It is just guessing.

In simpler words: the theory that the radio chip and/or antenna is too close to the touch buttons and causes it to misbehave makes complete sense to me.