yashsingh1/xdaforums huggingface dataset:
[HTC One S] zoesdad70:
Regenersis screwed up my repairs (which you can read about here) and after the fourth repair failed (they only replaced the battery and speaker holder), they replaced it with a One X. However, there were mitigating circumstances as well - They chipped my phone during the second repair and failed to remedy this on any of the subsequent repairs.

To me it sounds like HTC have killed the One S off - If they have no stock left then it would be fair to say they are not making it anymore. If they become Dr Frankenstein and start building phones from spares, that will affect stock levels of spares and 12 months down the line they'll be unable to repair any One S handsets.

If you are on Facebook, post on HTC UK's page. Put your ticket number on there and quote from the mail you've been sent. You've nothing to lose from publicizing their bizarre solution.

It just goes to show that they still don't have a solution to this problem, now almost 8 months since launch. Mind you, their focus seems to be on the Windows phones and the One X+. The One X Jellybean update has upset a few people as well; promised in October it still isn't out in the UK yet and no official word has been forthcoming. Once again HTC fail to communicate.
[HTC One S] ExDr:
I understand you. I would not like to sell my 1s to another unlucky guy as well. Bad karma... ))

After heaps of letters to and from HTC support there was no solution at all. Thanks God, ComputerUniverse agreed to receive back this unusable piece of khmm ...metal. I had some doubts cause I still like this sh.t. But after your last post I think the wise decision will be to profit from this generous offer.
[HTC One S] Sneakyghost:
I'd recommend to wait. I am rather sure HTC is at it. Looking at the HTC One X wifi issue thread i linked to earlier, and seeing what bigoliver writes, we are actually dealing with company trying to get a hold of multiple issues at once (don't forget the chipping issue from the earlier One S). It will probably take a little while for them to properly identify the root cause of the issue and then develop a fix that is satisfactory to all and doesn't cost too much.

Once they know how to fix it, you are much more likely to receive a working replacement. I think, looking at the long time it takes HTC to get back to me (one week and counting) they have a lot to look after at the moment and it might just be wise to get a replacement only when a fix becomes available, which might still take some time of course.
[HTC One S] ExDr:
Sneakyghost , I hope In my case CU offers possible money return, not only replacement. And I am going to say bb and nevermore to HTC and to buy SGS3. The biggest nuisance I experienced with SGS was quite weak gps chip. In all other respects it has worked without any nags from my side.
[HTC One S] Sneakyghost:
Well just to make things clear:

If you go crawling the Internet for people complaining about this issue you will very quickly get the impression that it is a rather small number affected.

I am pretty sure by now this problem is nowhere near the HOX problem with the wifi antennae.

For me, this problem is never a good reason to call HTC a bad phone manufacturer. This can most likely be evened out by a quick fix which has to be developed and if not that, the chance to get a replacement phone without this issue is probably better than i initially thought. There have been people with up to 4 replacements showing the malfunction over at Vodafone.uk but that sounds like a very strange thing to me by now. I don't want to call them liars, just a very odd story.

I compared reports and i must say i didn't find much more than a good hundred different people at most mentioning this.

I will stay at it and try to get my device fixed some way or another, still waiting for HTC to respond.

I just hope very very much that HTC is aware of it by now and offers some sort of good fix soon - be it a replacement or a software update i don't really care as long as i can have my phone in a "fit for purpose" state.
[HTC One S] ExDr:
I see you are optimist. All HTC support staff I have communicated including repair service seems to have no slightest notion what to do with this issue. They have not even tried to ensure issue was escalated and solution was pending.
[HTC One S] Badmiker:
We still dont know the actual root of the fault or why the problem seems to be restricted to only some handsets.

It's not clear whether the fault is due to some buttons being unusually sensitive, or whether this is an issue which only gradually develops. My experience is that this problem took a while to appear; I dont know why this would be but I'm reasonably sure that I'd have noticed it right away if it had been this bad when I got the phone.

However it's also pretty clear that those of us complaining about this issue are only a small number of the total HOS owners. Maybe other users arent bothered by it, maybe most users dont experience the conditions for the fault to develop; it does seem specific to certain frequencies used by only a few carriers in one part of the world.

There are also other reasons for HTC to ignore this for now;

-fake warranty claims

-work on resolving HTC One X issues, this is the HTC flagship

-other possible scheduled OTA updates

This doesnt change the fact that HTC have sold me a device which is not fit for purpose and I am fr@cking p!ssed off with HTC for not immediately resolving the issue. To be fair HTC have offered to 'repair' it, but as they admit, they dont know how they are going to do this. It's very poor customer care, and, if I could prove the problem, would be breaking a number of consumer protection laws here.

:mad:

I believe this is a developing problem though; I expect more devices will start to suffer from it. So, hopefully, HTC will be forced to address the issue sooner or later.

In the meantime Dlorde on the Vodafone forum has suggested "It might be worth adjusting the button-press smoothing and/or delay parameters to make it ignore multiple triggers in that range. If it is a resonance / harmonic issue, it might only need a small tweak to fix." Developers? Help?! :)
[HTC One S] dlorde:
I have just encountered this problem after a month of problem-free use. My carrier's (Vodafone UK) local mast has been faulty the past month, so I've been using their SureSignal femtocell. I heard the mast problems were fixed, so switched off the SureSignal to check what signal I could get indoors (and compare with my old HTC Desire).

After a couple of minutes of no signal, a couple of GSM bars appeared and Vodafone UK appeared in the networks list. As soon as I returned to the home screen, the problem occurred, switching between screens about 5 times with soft buttons locked out. It happened again trying to open a radio stream, during which the signal dropped and recovered.

It seems to happen when the phone is using max GSM output to connect with a cell, which could suggest the button is over-sensitive to European GSM signal harmonics, implicated in similar problems with other phones (I've seen a suggestion for a different phone involving button debounce parameters).

ETA - I just saw the Badmiker has already mentioned my speculation in the other forum...
[HTC One S] corbie:
Two weeks ago I wrote that insurance company sent me new phone to replace fault one. I had no problem with new phone till yesterday.

When I tried to use internet in my working place, again the same **** begun to happen. I'm really disappointed with HTC. I had before galaxy S plus, I had no problem with that phone. Unfortunately when I lost it, I picked HTC one S as replacement.

Two new HTC one S they sent me, have the same failure :(.
[HTC One S] Sneakyghost:
Actually I do feel like Badmiker but I see no reason in losing my temper. I am frustrated with my device and I hope it gets fixed soon, yet I do feel no reason to shout at HTC.

I wish I could be over and done with it now, I'm really tired. Yet we have to give HTC some time to put things in order I suppose.

Sent from my aging HD2
[HTC One S] ExDr:
Such a bad news... Well, I decided to wait for firmware update. If HTC does not fix it, I will try to return money. Now replacement is the same lottery as purchase.
[HTC One S] pierre.grand:
Back to HTC after sales workshop

returned again to repair center.

I had been contacted before by a "Quality" guy from HTC France.

He told me that according to the symtoms I was describing he would put an alert on my phone's IMEI and that I should send it back to the workshop.

The workshop has call me back to get additional info about the issue.

The guy on the phone told me that there was no alert on my IMEI...and he was not aware of this kind of problem on HOS...

They received the phone on the 18th. No news anymore.

After the numerous request of support to HTC and to B&You(network provider) I just give up now. If the phone is sent back again with the same issue I suppose only a legal complaint can get me out of this trap :-(
[HTC One S] ztaale:
I to have this issue,annoying as hell..im thinking about returning it for a service but since ive rootedwith htcdev method, do i still have the warantee?
[HTC One S] Sneakyghost:
Officially no.

That is one of the reasons I'm after that issue so much. It's most likely nothing to do with rooting the phone so they need to do something about it. No matter of its unlocked or not. But HTC will not replace the phone officially of you rooted it.

Mine is rooted and dev unlocked too. Still I believe I should be eligible for warranty.

I'm very happy that some more people drop in here now. Puts more weight on the issue. Thanks.

Sent from my aging HD2
[HTC One S] ztaale:
True, as i mentioned in my post in the LeeDroid thread the homebutton thing happens mostly when the phone switches from mobile network 3g/h to e/edge but sometimes at random aswell.. it's really annoying, im loving the phone other than this ****ed up home button thing..
[HTC One S] wrickwrackwruck:
I picked up my replacement phone today from Vodafone Germany.

Flawless swap and nice customer service btw.

at first the didn't write my issue down precisely so I explained them again and told them to really carry this issue onto HTC.

So I just wanted to set up this new One S and immediatly had the issue.

I did a Factory Reset and was able to type in my google account and then the issue was worse than ever. I captured 5min of it on video.

I think I have a newer One S because the top edge feels less sharp to me.

I had minor chipping issue on the old but that didnt bother me.

The new serial number starts with SH23 just like the old one.

I am going to upload the video to youtube and will have to swap the phone again :(

I really like the camera of the phone so it would be a pitty if i had to change to a S3 wich is a little bit too big for me too :l

Edit: video will be viewable here: http://youtu.be/1Qw19kmtrfI
[HTC One S] dlorde:
MarkL on the Vodafone forum says he's had his phone back from VF for a week after he sent it in for repair for this problem and it seems to be fixed - the VF repair note said they'd fixed it with a software update.

Still waiting to hear from him what software version he now has...
[HTC One S] Dublinguy:
Ive left my phone in with my service provider to be sent to HTC (Ireland) for "repair", 5-10 working days turn around. The staff in the shop have never heard of the problem....yet 10 days ago he had heard of it :confused:

Just browsing through here again and I see that the people who did get their handset replaced/repaired are still having the same problem.....:confused:
[HTC One S] Sneakyghost:
I just came across a forum's thread about this issue which has an interesting theory but bears no confirmation of it. Go here if you speak german: http://www.handy-faq.de/forum/htc_one_s_forum/251792-display_springt_hin_her_home_ansicht.html

Try this:

Settings -> Accessibility-> Touch & hold delay (German source: "Einstellungen. -> Eingabehilfen -> Reaktionszeit Berühren / Halten")

Please change the "Touch & hold delay" to "medium" and see if that helps. If it does make a difference, and also if it does not, report back here.

It would be really nice to have such an easy fix available...
[HTC One S] wrickwrackwruck:
just set it on medium -> phone went crazy.

restarted -> phone went crazy

going to vodafone shop tomorrow.

if you want more videos, i can deliver.

Since it happens all the time with my new replacement 1S,

i can make some statistics.

it never happend on HSDPA or 3G.

it does happen on wifi or mobile data turned off,

probably where i wouldn't have 3G HSDPA connection.

When it goes crazy and i manage to turn airplane mode on it stops,

but immediatly goes crazy after turning airplane mode off again.

It also stops, when it changes from GPRS to HSDPA or 3G.

It hope the S4 chip shortage is due to an amazing Nexus Phone coming next week, wich will be mine then :D
[HTC One S] PulpzillA:
The OP will now start to be updated with the latest developments. Thanks to sneakyghost. :)
[HTC One S] |RaVeR|:
Don't say these things! I just got mine a couple of weeks ago ::eek:

I'm not sure if I've got this problem too, since I don't have all of the symptoms.

I've got SOME symptoms though.

The phone sometimes displays the long-press actions from the buttons when I haven't touched anything.

Sometimes the buttons don't work any more. But they do work again when I turn the screen off and on again. But this also happens on different parts of the screen. For instance: every once in a while a button on the touch keyboard doesn't work. Is OK again after toggling the screen on and off

I use pattern unlocking. Sometimes I can't seem to draw the pattern since the pattern 'chain' gets broken (always at the same point)

I also seem to lose reception right around the same time the phone starts acting up.

Do I also suffer from this infamous 'Helicopering'-bug?
[HTC One S] zoesdad70:
To me it sounds like you do have an affected phone, but one that the firmware is supressing most of the symptoms. That would be why you find the keys are unresponsive until you switch the screen off and on again. Not quite sure about the pattern unlock, but back when I had a One S I did have problems during unlocking - I still have several screenshots of the unlock screen which the phone took.
[HTC One S] captaineasychord:
HTC are refusing to budge with me, response below. I think I'll just accept the offer of a phone made from parts and keep my fingers crossed that they are capable of making one that works properly. I don't hold out much hope, but I guess if not I'll just keep returning them. I'm tempted to get a half decent phone to use in the meantime, I keep switching to a HTC magic when I send it off, but it's so painfully slow!

I’m sorry to hear that you are experiencing difficulties with the Home button reacting to a change in network reception.

I understand that you have been offered a replacement device built from new parts at our repair centre.

I apologise but it is not possible for us to offer you a brand new boxed unit. Under the terms of our manufacturers warranty we offer a repair service for defective handsets, but it is our policy to replace these devices with built units from our repair centre, if we are unable to complete the repair.

I am very sorry for any inconvenience.

If you would like me to arrange for your handset to be replaced at our repair centre please let me know so that I am able to arrange this for you.​
[HTC One S] jimmybe:
That is how it started for me.

Return your phone for repair. I have my phone back for about a month now, problem has not returned, so for some there is a fix.
[HTC One S] Sneakyghost:
Zoesdad is correct with his judgment. The symptoms displayed all belong to the home button issue. Sorry to say that.

Please press for a repair and/or replacement.

Sent from a phone
[HTC One S] thanito:
What did the repair include for you mate?
[HTC One S] |RaVeR|:
I've called the official HTC repair centre for Belgium once before, when asking about a GPS problem on my sister's phone. (htc desire s)

When I told them I had installed a Custom ROM, but reverted to stock using their RUU (the GPS problem persisted), they still told me the repair would not be under warranty since I had previously installed a non-official ROM.

To me, it sounded like they were using the custom ROM as an excuse to not have to offer warranty.

Of course, I never sent that phone in for repair, since they'd probably let me pay for a new mainboard. 'Fixed' the issue by installing an AGPS patch that makes the otherwise crappy GPS useful again.

Of course I've got CM10 on my One S since day 1, so you can understand I am reluctant to call them and ask for warranty.. :(

I don't know of any way to get rid of the ***RELOCKED*** on the boot loader, plus I gave the phone's code into htcdev.com to be able to unlock it, so they know very well that i've "tampered" with it.

Maybe I can try to force them to recognise this issue is more widespread than just me and my custom ROM HTC One S, perhaps by linking them to this thread?

In any case I think I'd best wait for the issue to get worse, because as it stands the issue only pops up about twice a week or so (occurance is much too rare to be detected by a technician whose time is limited)
[HTC One S] Sneakyghost:
Mate there's soooo no need to worry about that lol. Many of us here have had their tampered devices fixed by Arvato or Regenersis. Just run a RUU on it and send it in. Just tell them u unlocked to gain root access, no mention of custom firmware if you are scared. They offer the unlock, saying it voids your warranty but in reality they ignore it unless your device has apparent damage from it like some CPU burn-in from vicious overvolting and overclocking (never heard of that happen apart from the HD2 where i knew a few cases lol). Really no need to worry. If you are afraid just tell them on the phone before and ask them how they would handle the unlock. Also, if they try to play stupid on you just insist, say there's hundreds of home button bug phones and there have been hundreds of tampered phones fixed on warranty. I would simply not accept any stupid excuse as the the process has been different in the past and they would actually need to explain to you why they would want to treat you different than the others.

You dont have to prove to them that there have been warranty fixes because they have that in their systems and can tell better than you can and if they tell you they didnt fix that issue on warranty they lie right in your face and you can tell them that.

Just don't be shy mate. Be a pain, FFS!

Its so not OK what HTC does to us. Don't give in!
[HTC One S] jimmybe:
They replaced my screen.
[HTC One S] thanito:
So at the end of the day screen replacement seems like a more legit fix to the homescreen button, since capacitive buttons are included in the repair.

My main board replacement seemed to be a repair for no reason,since I still got the home button issue.

Sent from my HTC One S
[HTC One S] Wirelessgirl:
Any issues in Canada?

I was thinking about picking up the One S from Mobilicity tomorrow. I went through most of this thread. Most of the people who are reporting these issues are in the UK. Are there any reported issues in Canada? Should I stay away from this phone?

Any advice would be greatly appreciated.

Thanks.
[HTC One S] |RaVeR|:
I'll wait a bit longer and if it gets worse I'll send it in. I've got two years of warranty, so no rush.

Thanks for the reassurance. You've convinced me ;)
[HTC One S] Sneakyghost:
Check my report sheet. I think one single Canadian phone just got reported. That is an absolutely negligible number.

I think you guys use the same frequencies as the US don't you? Which would mean you're pretty much on the safe side anyhow.

Sent from a phone
[HTC One S] Wirelessgirl:
I did check out your report sheet. That is quite the list! You're doing a great thing to help others with this issue.

My carrier uses the same frequencies as AT&T. However the T-Mobile US version will work as well since it has the 850mhz band.
[HTC One S] Sneakyghost:
Yeah that's basically what I mean since the problem is defined through its 900MHz characteristic you will most likely not see it unless you travel to some 900MHz country.

The 850/1900 countries have hardly any reports, think like 4 US, 1 Canada...

Sent from a phone
[HTC One S] Wirelessgirl:
Thank you so much for confirming that. I just picked up the One S today. It's still charging. I hope everything goes well with my device. :)

Good luck with resolving these issues.
[HTC One S] Jorgeminator:
I've experienced this problem on my One S a few times lately. The phone jumps to the home screen only a second or two after starting apps or entering the settings menu, actually it jumps from anywhere. Can be really frustrating if I'm calling or texting someone. Sometimes a reboot fixes the problem. The problem seems to be amplified if I'm out in the cold, like -5°C and downwards.

CyanogenMod 10, late november nigthlies. Hasn't happened on december nightlies yet.

1.06es.50.02.31_10.09a.50.04L radio.
[HTC One S] Sneakyghost:
Yeah flashing stuff around usually grants you some grace period. Also, since the issue might have a mechanical aspect to it (bad connection to antenna for example) it is very likely also influenced by strong temperature changes since that will make parts move. Same goes for mechanic shock.

Sent from a phone
[HTC One S] anfield96:
i've had my one s now for just over seven weeks not had any issues with the home button i'm from the uk and i'm on the 3 network,sw 2.15.401.100
[HTC One S] Laurence93:
That is correct :)

Just got this from HTC:

Thank you for replying back to my request. I have now raised the escalation request and the issue you are experiencing will be investigated further. As soon as I hear back from the Escalations Team regarding this matter I will contact you again and update you with their resolution. HTC thanks you for your patience and co-operation in this matter.

Going back home for Christmas; a week without a phone because it's basically unuseable should be fun.
[HTC One S] ptbenwee:
Hello,

As radio version 1.06s seems the only one that decreases bug appearance, I would like to install it.(I'm currently running the 1.06es version).

Is it possible to do it while keeping the official Rom?

In a first time, I wanted to apply the solution given in this thread:

http://xdaforums.com/showthread.php?t=1998270

But it seems possible only with Hboot version below 1.13 (Mine is 1.14)

Thank you for your help
[HTC One S] ip3fix:
Oh crap, I changed my mobile carrier to have a better 3G coverage and now it's helicoptering far worse when I'm home (or at least when I sit on the spot where I use to be 95 % of the time I spend home, which is an "edge only" room)... Later today, I'll see if I really have a better coverage when I'm on the move (hopefully I do) but it will quickly piss me off if that happens so often home now!!!

I do hope there will be a miracle fix in JB update (and that it's released very soon) because I might knock the phone against a wall :D And I am seriously considering selling it, even if I generally am an honest person :(
[HTC One S] thanito:
Since my last repair the phone has become almost unusable, helicoptering even with data switched off!

Tmrw the courier guy will come to pick up the phone and bring me a replacement phone until it gets fixed.

I hope they fix it or else I am thinking of following the legal road if they don't replace it.

I am now regretting that I did not buy the One X. The S has the best form factor imho,but at least I would not have been so mad at HTC. Damn you HTC.

Sent from my HTC One S
[HTC One S] Sneakyghost:
1.06es and 1.06s are interchangeable because both RUU's use the same hboot. However, if you want to use the latest firmware with the previous radio, you need to flash the 2.21 RUU, then unlock, flash custom recovery and then find a Nandroid of the newer RUU and restore that, because if you flash the newer RUU again you will naturally upgrade your radio again too...

Sent from a phone
[HTC One S] ptbenwee:
Ok thanks. I'm going to do it.