yashsingh1/xdaforums huggingface dataset:
[HTC One S] Dublinguy:
My One S is going in for repair to a company named Regenersis in the UK, I believe they are a repair center for HTC, but lets see what happens. The phone is getting picked up tomorrow by UPS and I was told it will take approx 5-7 working days to repair it.

The last time I got it repaired by a company named FoneFix in Dublin it worked fine for about a month and then it started to go crazy again. I too have noticed that my provider Meteor in Ireland are no longer selling the HTC One S and I have asked who had withdrawn the phones HTC or Meteor too which Im still waiting on a reply. If it is the case where HTC have pulled all the phones from supply its not good news and we have to ask ourselves where does it leave the users who are affected by this problem.....My opinion is that it is not looking good but lets just see what happens and what HTC come back with, I dont think anyone has got their phone "repaired" totally or what the solution is.

I will let you know what the phone is like when I get it back and what has been done while it was away.
[HTC One S] markeemark:
@Dublinguy, got mine back last week from regenersis, took a week all in. For the homescreen issue they replaced the screen and put the latest firmware on. For that issue it's solved so far, not a hint of a glitch. Strange side effect tho is inability of the phone now to hang onto the WiFi connection of my repeater although straight off the router its fine. They also replaced the black casing with the new design because of the chipping issue. Unfortunately the new case is already showing signs of doing this again. It's such a great phone and a shame to be marred by these issues, no faith in HTCand won't be getting another...
[HTC One S] Roomianfar:
. The problem is about Home Screen Button on HTC One S (Model Z520e). Please note that it is Not a user software mistake, it is directly related to the Phone's Software (Updated until 2.31.401.5) and it can NOT BE SOLVED EVEN BY THE FACTORY RESET!!!

According to the inquiries I made, there are 2 models of HTC One S in the markets, Z520e (Snapdragon S4) for Europe and Z560e (Snapdragon S3) for Mideast and Asia. The problem is about Home Screen Button in Z520e that works and touches by itself. The reason that I found is about the Network type and the Signal strength.

When the Network is GSM and the Signal strength is less than 20asu (-73dBm) and when the phone is sending or receiving Data (Calling or SMS or MMS or GPRS or EDGE), Home Screen Button starts to work by itself.
[HTC One S] Sneakyghost:
The statement publicized there mainly contains what Jason Dunn wanted to get for us here as a statement in his latest Email. It is missing some interesting technical details but it basically is, what he told me.

I personally don't really give a sh1t about whether or not he is keeping his promise to get us such infos early or not. What i care about is the general attitude this shows. HTC actually uses very sophisticated means of keeping customers on a lead and keep them from getting angry too quickly.

I got told this info exactly when i emphasized that i am frustrated and am not wanting to wait anylonger. Of course ( i kinda knew that before) we would not get our own statement here that would suddenly solve all problems. Of course it was just another promise to keep us at bay until HTC had decided how to tell the public they had a major problem there. And of course the public promise to exchange all remaining buggy phones will just be another piece of bitter sweet candy. They will still try to refuse as many devices as possible to get out of the high costs this phone produces.

The only thing they achieve by this though is more negative publicity which in return will damage them even more.

I find their acting plain stupid to be honest. They could have had it so much more easy if they had just been a bit more honest and straightforward.

That is what bothers me. This not-so honest, not-so straightforward way.
[HTC One S] Sneakyghost:
Did you get a new serial with it? If yes, can you share the first 4 digits of it please? Like is it xx26 or something like that? Thanks!

Regenersis has some bad reports on the VF UK forum. I think from reading those that they do not do good work. Zoesdad had his phone with them i think. Maybe he can say something about it.

The Phones don't get withdrawn by HTC or all shops would have stopped selling them. I know one shop (CyperPort.de) which even re-stocked the S4 variant now. It's mainly the carriers beginning to get rid of it now as it must be some real support nightmare.

Please do get back to us once you have your phone back. Thanks for sharing mate.
[HTC One S] Sneakyghost:
Thanks for sharing mate.

Have you read the Post #1 and all the links in it though? Have you read the thread at all?

Might be an eye-opener to you too. Thanks for the precise ASU level though. I might be checking on that myself once i get my device back. Interesting way to determine the limits of the Issue.
[HTC One S] cr_972003:
Any thoughts on this? i.e. the z520e is having the issues but the z560e isn't plagued by these home button issues..... anyone?
[HTC One S] opiswahn:
Some S3 devices also show the issue. Have a look at the spreadsheet

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] LibertyMonger:
I have 4 One S phones and none of them have this issue. Got lucky I guess.
[HTC One S] 1mhtc:
i agree with Roomianfar about sending/receiving data part when the switching occurs, but it's not only when the signal is weak. my error occurs usually for instance when i'm on wifi (full bar), and i make a phone call. once i end that call, it automatically starts the switching thingy. hahaha

---------- Post added at 05:10 PM ---------- Previous post was at 04:58 PM ----------

not true. i'm from south east asia, using the z560e (s3) and i have the homescreen issue.
[HTC One S] everywell:
I had this issue too. I switched back to stock and updated the system with the latest OTA update (2.38.161.6) and now the problem is fixed.

Just wanted to report my experience.
[HTC One S] zoesdad70:
Meine Deutsch ist nicht gut. (Neither is my spelling, so apologies).

I can see Chip.de are telling us about the content of the statement from HTC, but does anyone have a copy of, or link to, the original statement?
[HTC One S] herubrand:
Hi

Hi I am planning to buy the One S, after searching for issues plaguing one s. I found two the first chipping one which I think is only with the black models and the second is the home screen issue. So my question is whats the possibility that this could occur if I buy one s today. Is there any particular model/baseband/radio I should select in which this issue is not seen. Anything other issues that I need to know about the phone.

So this is me hoping to not fall in the same ditch that most of the poster here have found them to be in.
[HTC One S] opiswahn:
There is no link to an official statement. I'll try and serch if there actualy is an offizial one, i think this was only an reply to chip.de.
[HTC One S] Dublinguy:
Hi can I ask you what firmware was installed on your phone when it was returned, did they upgrade to jellybean?
[HTC One S] zoesdad70:
Well, I guess we find out tomorrow (Friday) what the resolution to this problem is.

After many emails with HTC, I sent them my phone. When I queried the length of time the phone was in repair, they told me they were waiting on parts.

The phone has been repaired now and is being couriered back to me.

I'll let you all know what I find.

EDIT: Spoke too soon. I've just had an email from HTC saying "Due to the delay in awaiting parts the device has been swapped to avoid any further delay."

So all I can do now is test the replacement when it arrives and see if it suffers the same fault. I'll post all the technical details for comparison as they may have a more up to date firmware, radio, etc on the replacement. It better not have an S3 though!
[HTC One S] Dublinguy:
Thanks for the update Zoesdad, let's not be sceptical but if HTC don't know what the problem is it really can't be fixed?

I wonder is the problem down to a certain batch of phones made in a particular plant as a friend of mine has a One S and no problem but from a different carrier, just an idea?

I bow to more wiser members knowledge and would urge people when emailing HTC to put as much info as kernal, baseband, firmware and software versions. Maybe they have all the information but if it can help narrow things down.
[HTC One S] Shandorkar:
i have 2 operators: megafon and mts (russia). when i used megafon the buttons Issue (but not strong like videos on this forum) had on 1 or 2 points of signal with edge. today i tryed mts operator. when mts had 0(seriously) or 1 or 2 points of signal and even it switched on gprs (no one on megafon) i didn't had that problem even it lose signal of cellular channel (i was waited 10 minutes)!

sorry for my english...

maybe someone will try to use another operator?
[HTC One S] Dublinguy:
This my point, is the problem down to a certain "build" type? I'm not too sure if it is. But the retailer is where the problem goes back too, well under EU consumer rights it is.
[HTC One S] zoesdad70:
I read somewhere that different operators use different radio frequencies, within the set band.

This sounds like some carriers could be more susceptible than others.
[HTC One S] Shandorkar:
i don't know what happened, but problems is gone away on megafon operator too... :confused: WTF??? i'll be testig my phone with 2 operators today in my job (there very bad signal (industrial area)). and i'll write about it.

maybe it happened because i did so many reboots....
[HTC One S] Dublinguy:
Well if that works for you Shandorkar thats great but keep us updated on how your phone reacts with the other SIM's.

On a side note I have tried my brothers Vodafone SIM in my One S and I did get the same problem but not to the same extent never the less its still there.

Ive been in touch with my service provider and I'm not leaving my phone in until I get a replacement and that wont be until Monday....Role on Monday!!
[HTC One S] Sneakyghost:
@Shandorkar:

First of all, if you state that the buttons are NOT capacitive, do some research and let me know the facts. I am fairly sure we are talking about capacitive buttons.

It is very hard to come by some hardware details like what tech is used with the buttons. I could not quite certainly google it. Yet the function of the buttons seems very much capacitive to me. I might give HTC a ring tomorrow to ask them directly.

Regarding my Warranty-process:

My wifes One S has gotten so bad with this button issue she doesn't want to have it anymore.

1&1 replied to me both on telefone and on email now that they don't want to do the support unless the 1&1 Customer who sold it to me contacts them. Bad luck as i had all details regarding that dude on my HD2 with WP7 and that has been killed a week ago and replaced by Android. Zip, Nada, Nothing. Just remember the Address and now trying to find out the phone number to ring that dude up.

Bad Luck again: HTC does not get back to me. They seem to ignore my request. I will need to nag them more.

I am very surprised how hard it can be to get support for a device i have legally bought and call my own. I am feeling treated like some thief or something.
[HTC One S] Shandorkar:
i'm confusion, the problem is disappear. i was tested my phone over 2 hours on my job with megafon operator (basic). there was very low quality of signal GSM (0 or 1 or 2 points)!!!! Edge was always activity (web browsing)! signal is losed sometimes. i think issue was gone temporarily, but now i can't reproduce it. there's no sense testing now with other operator
[HTC One S] Dublinguy:
Strange here too! My phone seems to have gone back to normal also. I did a hard reset yesterday evening and I didnt download any apps and the phone is stable so far, I'm on GSM/WCDMA auto settings and tried it on GSM earlier and the same.

I'll keep you all posted on how the day goes with the phone. Strange!! :confused:

Update: Phone is acting up again, roughly 2 hour of running smoothly. Back to square one
[HTC One S] Shandorkar:
maybe it's software problem. :confused: reboots was helped us... i don't know...
[HTC One S] Dublinguy:
Just a quick question...How many of us on this thread carry our phones in our jeans/trouser pockets? The reason Im asking is that on Sunday evening I was walking to my sisters house and I had my phone in my jeans pocket as I was listening to music. When I reached her home I took my phone out and with in 3-5 mins I could feel it vibrate as it does when it is flicking between screens and thats when I noticed the issue. Possible overheating, or flexing slightly. Just a theory :confused:
[HTC One S] Badmiker:
I've noticed it occurs typically under two conditions;

1. Low/changeable mobile signal and high data transfer. Happens a lot with navigation; phone is sitting in the car, stable temperature, but 'fits' a bit when unlocked but goes crazy when you try to do anything. Not sure whether this only happens when there is data transfer (ie opening maps) or whether it's just because the phone is having to do something (power up screen and buttons etc)

2. when phone is first unlocked; this might be a temperature thing as the phone is taken from warm pocket. This happens even on wi-fi.

FWIW I think it's to do with the signal processing software HTC are using to control the capacitive buttons. This is too sensitive, or is increasing sensitivity to critical levels. Possibly something to do with the system which should be reducing noise from the buttons. The fact that the phone can isolate and disable the buttons suggests that the phone does have some active control over the way the buttons are read. The button simply seem too sensitive; they are reacting to changes in temperature, changes in EM environment (antennae).

Disappointingly HTC dont seem bothered about this at all.
[HTC One S] wrickwrackwruck:
Yesterday I was at the Driving Center in Lüneburg.

During the brake I only wanted to send 1 picture to my brother and 1 sentence.

I had 3 of 5 Bars EDGE Signal. And couldn't do it.

After every single letter I wrote in whatsapp it went straight to the homescreen!

And when trying to lock and unlock the phone, to get the buttons going again it only took screenshots! I had 10 screenshots and not one message send after the 15min brake :mad:

the phone was unusable!

Do you guys think there are One S not affected?

I'm requesting a new one now.
[HTC One S] Shandorkar:
zoesdad70, you got the same phone, with the same IMEI?
[HTC One S] PulpzillA:
a weird development happening with me for Vodafone UK. the issue seems to have stopped for now... I'm not sure if they have changed some frequency bands for the GSM/EDGE signal? will keep an eye on the situation and update you with any changes!

Anyone on Vodafone UK finding the issue has stopped?
[HTC One S] Sneakyghost:
unfortunately it is getting worse for me and my wife. We are not getting support and the phone is so bad at times man you guys won't believe it. My wife was trying to call her home country today and it was so bad she couldn't end the call and by the time she got me to forcefully switch it off (she didn't know the 10-second simulated battery pull) all her credit from her calling card was used up. She is really pissed off and so i am.

And the best thing: i had disabled any and all data connections at the time and only left the pure GSM phone signal on. It was worse than ever. So, massive data transmissions on Edge seem to not have much to do with it after all.

It seems to be the GSM signal much rather or the whole theory about radio interference - as cool as it sounds - is just utter bullcrap.

[EDIT]

Just sent a second Email to HTC support who did not get back to me yet. I hope they now will.
[HTC One S] abonec:
Is there any official statements from htc about this problem?
[HTC One S] Sneakyghost:
No. We only have this:

There's LeeDroid who says on his thread he has spoken to a HTC Rep from whom the Radio Interference theory stems.

There's another dude on Vodafone.uk forums

One Report to O2.ie here, but not much of a reaction. Just the usual "go to the shop" stuff.

Then there is the Article from The Register pointed out earlier here.

But i requested a real statement with estimates regarding time to fix or is it fixable at all, yesterday. I am still waiting for an answer. I got no answer to my first support request.

I wrote a serious letter to the retailer who sold the phone originally and while them refused any warranty service on phone and email their number keeps ringing my phone daily since i wrote that email, so they are trying to get back to me, i just keep missing their calls. When calling back, the rep usually says he can't see who called me and for what reason.

So we are not having an official statement yet but i think it must be on the way by the looks of it. There is some buzz around it.

And please guys: if you happen to suffer from this issue, please contact HTC and make a very clear point. No need to be aggressive or ugly in any way, just make quite clear that this issue is unacceptable to you and that you expect a serious answer. No bullshitting please. ;-)

I am just working my way through the (quite extensive) Vodafone.uk thread. Very interesting read. Wish we had all these infos here available. Like:

@Opiswahn: very interesting chat with HTC you had there. Cool that they seemed to assume this being a software issue rather than a hardware thing. Glad to hear that. Although that was 2 days before LeeDroid came up with his statement from HTC that it might be a hardware thing :D

All i understand is, that noone really knows. Not even HTC.

@azzledazzle

i see you are being very clear at the vodafone.uk forums lol.

good on ya mate. make them sweat. 3rd fone for the lolz of it man i don't believe it.

There is one thing more i read on the Vodafone.uk thread, and that is you people being absolutely reluctant to listen to what the Tech Guy asked 3 times: to have at least one of the affected phones for inspection. He pointed out three times, that he needs not only the verbal offer on the forum but also the SID (Vodafone Job Number) to identify the phone that had been sent in for repair and get it to their lab.

Noone seems to have noticed this repeated request for a device to inspect, although the Tech Guy pointed out that he had only ONE device for testing which is NOT affected so they cannot possibly work out a reason for this malfunction.

If there is such a splendid and open offer for help and noone actually enters the process how can anyone expect Vodafone, who did not even build the phone, to fix it?

I have now seen that many of the posters from here also dwell on that thread and i would strongly recommend to offer your phones for inspection by the method requested from the Tech Guy.
[HTC One S] Sneakyghost:
I would have used the thanks button for your report but i am out of thanks already. So thanks for telling us. This is not sarcastic. I am very happy to actually hear positives because all i get to hear lately is issues issues issues.

The phone for sure works for the vast majority of users or else we wouldn't have 500 but rather 5 million reports.

HTC's manufacturing throughput last year was a total of 48 million phones. The One series is for sure above the one million marker. So 500 reports is nothing but a small drop of water on a cooking plate. It will vanish like nothing as soon as HTC has a fix for it.

Now the statement Chip.de cited tells us, that any unit still displaying the issue after the update to 2.31 (or carrier specific variants) will get an exchange or hardware fix. Which makes matters clear.

HTC is now believing that this is (at least in parts) a hardware issue. Considering the request for Serials higher than xx25 with this issue. i would go so far to say that the issue is only happening on the early units and should be fixed in hardware after may. Not sure if this is true but there are only about 25 reports with higher serials which kinda says it all.

This makes me wonder again what the past updates where. Where they just desperate tries to work around a major hardware flaw? Possibly. At least i can say this: my device arived at Arvato today (oh my god i sooo love Postal tracking numbers) and i am very very curious what they will do....

[EDIT]

I am going to repeat myself: in order to sort out the messy support, i am asking all owners of phones with serials higher than xx25 and an existing Home Button Issue to come forward and report either their serial and support attempts to me or talk to HTC support again directly.

Jason Dunn would forward your serials over to Taiwan for them to check on those devices and what happened, provided you tell me your serials. He agreed to forward a list with customers which still have the issue despite newer serials if those customers didn't get the help they deserved.

All others (older serials) are expected to be helped with Update 2.31.

If that update does not help, you guys are entitled to repair or exchange. Period. (That's what Mr. Dunn was told from his company). If there is any support statement saying you are NOT getting a replacement or hardware repair, that is NOT to be accepted. Insist on exchange and tell them that this is an openly communicated Information on the Internet (refer to the Chip citation here: http://m.chip.de/news/HTC-One-S-Probleme-HTC-bezieht-Stellung_57834623.html and tell them that we KNOW that we are entitled for exchange.

Support reacting with refusal or denial has not been updated with the latest policies!
[HTC One S] 1mhtc:
what about those ignorant support staff that don't know german and won't accept anything in german? :p
[HTC One S] MuurHekker:
I've got my silver/blue one s since the beginning. Never experienced anything like the HBP, until a month ago or something. What do you guys suggest? Install the stock 2.21 ruu with 1.06s radio or even the newer one? I am currently running hboot 1.13 (can't flash radio's and stuff so i don't mind installing a newer hboot..). At this moment i am on radio 0.16.31501S.17_2_10.23.31501S.10L.

Damn home button pressed itself again while i was checking the radio..:(
[HTC One S] Sneakyghost:
Fairly easy. Tell them there is a statement but its only available in german and if they can't read it (in fact, support agents have no access to links outside their internal network anyway) they should just check with their mentors and maybe even a level higher. Just be a pain, keep nagging them and don't let them fobb you off. This is usually what happens. So just don't let them fool you. The hint towards the statement is meant to be pure additional information anyway to make your request be more serious. They won't read that anyway. But the fact that you know it is there makes you appear a little more informed and might help your request. Just don't be shy please and don't let them have you walk away with a false answer.