yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
Easy too: install RUU 2.31 which you can grab from my DropBox (signature) and then you will have your device fixed. So speaks HTC. If not, you are entitled for an exchange or repair. Period.

Don't try to get support without going the 2.31 way first though as that is currently meant to fix the issue and if you don't have that, it will be flashed while at service. That will be all they do then. So if you want to avoid sending your device in two or three times, do that yourself first. Wait a few weeks maybe until the issue shows again (or be happy if it doesn't) and once it comes back again send it in.

Signs to watch out for on Base 2.31: button dead-lock, apps suddenly quitting to home screen, ghost screenshots in your picture folder, random sudden vibration if you have button feedback enabled. 2.31 won't show the Home Screen Switching before those signs of a malfunction. It will only develop after a while most commonly and be preceeded with these other milder symptoms.

[EDIT]

My case has been transfered to a Customer Communications Manager of the EMEA reagion and he is thanking us for these two threads, saying that this is helping HTC to improve their products further. They do profit from this and i do encourage users of XDA to do things like these in a reasonable and civilized fashion. It has some (even if it is a small) impact on the Company's products.

He is now asking us to keep watching out for newer devices (xx26 and higher) as HTC currently thinks the nightmare is over with these. If we find a lot of them coming in, HTC wants to know. Thanks.
[HTC One S] MuurHekker:
Thanks for your reply, i am going to try this out and report back here!

BTW, is this method working for hboot 1.13: http://xdaforums.com/showthread.php?t=1684477 ?
[HTC One S] LibertyMonger:
I have 3 friends who also are on Cincinnati bell network with this phone with no home button issues.
[HTC One S] PuffPan:
Hi there,

I'd contact with HTC support today. I described the issue, he didn't sound surprissed. Told what Android version i have, told him serial and IMEI. Then he asked me to tell him the baseband and build version. I told him the baseband version first. Right after i started with the build and he stopped me after telling the first 3 diggits (i have 2.31). He said this is the version which has to be send in to RMA.

I didn't had to force a RMA.

Just to keep you up to date.
[HTC One S] mikeamak:
Apologize if this has been covered already, I am on the 2.31 software update already and I am still getting issues. From what I have gathered, I am eligible for an exchange through HTC, correct? Or would I go through the store I purchased from?

Thanks
[HTC One S] Sneakyghost:
Yea mate, what i totally forgot the last time i replied to you is this: you are overseeing one major fact: there is only 4 US users on the paper. This is NOT because your devices are in any way different other than the housing. This is because the US only uses 850/1900 MHz Frequency bands and those are nearly never triggering the home button issue as the frequencies on that band don't seem to hit the touch button electrode's internal frequencies and thus they are not causing an interference. So, it is absolutely no surprise all phones you know are good.

The problem is pretty limited to the 900/1800 bands, probably even to the 900 band only.
[HTC One S] Sneakyghost:
Very good. Thanks for reporting. Shows that HTC is finally reacting pronto!

You'd always go through the store first and if they refuse you can try HTC support. But make sure the store knows what to do with this. The store will also send it in to HTC or if they are well informed, replace it on the spot. But i doubt that. They will most likely send it in.

So, in essence, they do the same thing as you would. The difference is, that they are required to do that. Its their duty to process the support and HTC only steps in if you for some reason can't go that way.
[HTC One S] 1mhtc:
when you say ruu 2.31, is it referring to the software no., kernel version or build no.?
[HTC One S] MuurHekker:
I'm on 1.06es now on the viper rom, so far so good.
[HTC One S] corbie:
I'm with new device almost one week, next day after I got new phone I updated software witch automatic update to 2.38.206.2, baseband 1.08es.50.

So far so good no problem at all. I'm using internet every day very heavily. I tried trick with paper under simcard cover, everything worked fine.

I know that's only one week and to early to say.

SN: HT27
[HTC One S] zoesdad70:
Just to add what Sneaky has said, your friends may have problems should they ever use their phones in Europe. Is that likely?
[HTC One S] stupot123:
Hi All

I got my phone back from HTC they seem to have replaced the back panel, and when I rang up they said they replaced battery? Not sure if its a new screen, They took off my screen protector, So maybe the screen was replaced. No way of finding out. Still on 2.31 and 1.06es etc.

Will try it out later and see how it goes fingers crossed.
[HTC One S] zoesdad70:
Does your device have a new serial number?

Just curious.
[HTC One S] stupot123:
Hi

Its the same serial number. I contacted HTC to find out what was done. no reply yet
[HTC One S] usaff22:
I don't think the serial number changes, the IMEI does.
[HTC One S] LibertyMonger:
No that is far from likely none of us have the money to travel to Europe lol. Would be nice though!
[HTC One S] Sneakyghost:
Look into my DropBox. There is a few RUU files. RUU means ROM Update Utility. These have numbers. The numbers are usuallly the Build Number. So 2.38 is referring mainly to the RUU but also to the build number.

[UPDATE 11.10.2012]

Here is a new Report Sheet where everyone with a Serial xx26 and higher can report his FULL serial and Contact Details.

IMPORTANT: This Sheet can only be accessed by me (the Results page) and is only used to be forwarded to HTC. I kindly ask you to leave contact details for the sole purpose of possible further questions. Your data will remain with me and there will be no abuse.

Thank you.

LINK: http://goo.gl/5gAR8

What do we do that for? I am currently talking with another HTC Digital Consumer Communications Manager for the EMEA region and he is trying to find out about the new devices. If it is a lot of them, HTC wants to fix that in time. To be able to do so, they need to know as early as possible. So, your help is greatly appreciated and in the end, will help all. Thanks.
[HTC One S] 1mhtc:
thanks. my build no. is 1.11.707.131 , seems like it's pretty outdated but I'm getting the "there are no updates available for your phone" message. :crying:
[HTC One S] stupot123:
Hi All

Well I have got a reply from Htc for which I send it in for the Home Button Issue

1 replaced speaker Holder

2 A cover replacement

3 Apply modification/fix per service Advisory (Level 2)

4 Replaced Battery (the phone is only 10 weeks old)

What any of this has to do with Home screen issue I dont know.

2 days so far so good.
[HTC One S] .:Moro21:.:
i all,

i've one s with the button problem but, my serial is ht23XXX

i report that however in Sneakyghost' report sheet
[HTC One S] Sneakyghost:
Because that is an S3 phone. Sorry. The updates are only for the S4 variant.
[HTC One S] Sneakyghost:
please use the other sheet. Not the new one. Sorry i deleted your entry because the new serials go into the new sheet and the old ones into the old sheet.

Old Sheet: http://goo.gl/mPBzB --> All serials below xx26

New Sheet: http://goo.gl/5gAR8 --> All serials above xx25
[HTC One S] IVS IVRIS:
I do too have these problems.. but they do not occur allot. And if they do.. they aren't that annyoing as I've seen on many videos. Besides, I only got this problem after the 4.04 update. I have a solution to temporary make it stop too. Just lock & unlock the phone when it happens.. all fine again (for me atleast).
[HTC One S] zajda123:
Update

Hi guys, I have branded T-Mobile Handy from Germany and there is still no OTA update. I'm now really sick of waiting. I would like to use RUU 2.38 from Sneakyghost's Dropbox. Can anyone tell me, if I lose warranty after "homeupdate"?
[HTC One S] Sneakyghost:
No you don't lose your warranty. It is NOT a problem. HTC is aware of the Issue and they WILL fix it if its still there after the update.
[HTC One S] ultimateb:
I called HTC today again, 3rd time. And explained again i had the home button problem. He said, he they knew and there was a software update coming to fix it. To this i said 'HTC has been saying that for ages, and i know for a fact based on forums there are phones being fixed right know, i will not be put away again to wait for an update'. After that he checked something and asked for my software and serial numbers. He sayed, based on the fact your software version is 2.30 (2.31?) or higher, we will fix the issue for you. I have 2.31.xxxx on my phone.

Thank god, they will come pick up my phone next monday so i can get it fixed. Thanks for the tips to not accept 'wait for update' as an awser anymore.
[HTC One S] MuurHekker:
After i updated to radio 1.06es a few days ago, my hbp is gone! I hope it stays like this.
[HTC One S] Sneakyghost:
wishful thinking at most. Many people had a good week or two but then it came back.
[HTC One S] MuurHekker:
Well, fingers crossed then!
[HTC One S] Sneakyghost:
So, where is all the 29 users with higher serials from the Main Sheet?

I need you to please fill in the Secondary sheet with your details as it is important to have them forwarded to HTC. They keep thinking they fixed the issue if they don't see people reporting issues!

Also, The guy i am in contact with wants to know if any of the 600 reports has been successfully fixed. Hard to tell. But my impression is: most haven't gotten a fix? Am i right? Anyone here who has a phone that got fixed weeks ago and is still working as expected?

Thanks,

Sneaky
[HTC One S] opiswahn:
Fixed about 95% ;)

Only got 2 Button-Lockups, but no HomeScreen-Switching, So, YES, the Switching is fixed, and NO, there are new Problems(Button-Lockup).

But since i changed my provider a week ago, i now have a better coverage, meaning no places anymore where i only have gsm, so i can't realy tell if i have any more errors or just none because of a better network coverage.

The 2 button lockups occoured on my old provider in bad reception areas.
[HTC One S] Stainless7221:
I had this problem massively, then downgraded to 1.06s.50.02.27_2_10.08.50.04L and it was gone.

Now i had an update included in AOKP and the Radio is now 1.08ts.50.02.16_10.08e.50.04L, also running without any problems (fingers crossed)
[HTC One S] BoomBip:
Just to add my experience of HTC UK support to the thread - I contacted them on Wednesday to report that 2.31 had not improved my One S at all. The first guy wasn't actually aware of the issue but had a long chat with his 'mentor' (?) and was more switched on when he came back onto the call. That's the positive bit. The upshot of the subsequent conversation with him and also his mentor who joined in was that:

HTC will not replace the phone as 2..31 'fixed almost all of the affected phones'

''the issue was with the software not the hardware so replacing the phone would make no difference'

'there is a workaround which is to switch the phone to GSM only' (which is clearly wrong) so it is still 'fit for purpose'. I likened that to the choice between being sold a car which locks up whenever you drive through a tunnel or one which you can only drive in first gear.

if it were sent in for repair, all they would do is a factory reset and flash with the latest software. As I already had the latest software, the helpdesk were 99.9% certain that the repair wouldn't fix the problem - I was then bizarrely offered the option of sending the phone if for 'repair' on that basis.

'HTC do not replace phones, that's for the retailer to do' - they refused under any circumstances to replace the handset

Where I've used quote marks are actual comments made by HTC during the call. All they then offered to do was raise a case and escalate it up the line to 'add weight for a fix to be identified and released for those that 2.31 didn't help'. They didn't know why 2..31 didn't work for everyone but that a 'fix was likely sooner rather than later'. That contradicted the line about wanting my details to add weight for a fix to be identified - either they're working on it or they aren't?

I quoted as much info from this thread as I could articulate - the statement from Chip.de, the involvement of Jason Dunn from HTC Elevate, the commitment to properly repair or replace faulty handsets, etc - but got nowhere.

There was lots of empathy about the problem but no meaningful resolution offered (standard call centre technique). I'm now planning to return the phone to the retailer to see if anything more can be done via that route.
[HTC One S] ip3fix:
Just came across this thread, the bug appeared 1 or 2 weeks ago I think although I bought it 2 months ago. I made the update the very day of its release so that's not related to the sudden appearance of the bug for me I guess.

I filled in both report sheets, hopefully that will help us all :)
[HTC One S] SK4YH:
maybe a solution!

hi folks

i had the home button issue too.

but in the last week i crashed my htc one s with a custom rom installation then i lookd how i repair it.

i relocked it.... get the stock recovery on it... and installed the RUU_Ville_U_ICS_40_S_HTC_Europe_2.31.401.5_Radio_1.06es.50.02.31_10.09a.50.04L_release_275655_signed.exe

and now... since 2 weeks no problems! ITS WORKING WITH NO HOME BUTTON problems!

before the week i crashed the phone i get a new case from my providers (swisscom) support company (fastlog.ch).

a case version that is not splittering anymore, maybe it helps too... dont know.

they only repaird the case....

cheers from switzerland chris
[HTC One S] Sneakyghost:
Thanks for reporting. When i flashed the 2.31 RUU the issue took about 3 weeks to come back. It began with slight symptoms of the buttons dead-locking and eventually the home screen switching started again too.

If anything is making a difference there i would think it is the housing. When saying case you probably mean the housing/shell/body of the phone right? What do you mean with "doesn't split anymore"? Was it like cracked or did the SIM/Bottom Cover come off?
[HTC One S] Sneakyghost:
Hello and thank you so much for reporting this.

I will forward this to Mr. Willis, who is now looking after my case and the sheet. Jason Dunn has said goodbye to this as he is clearly not the right person to talk to. Yet he has brought me in touch with Mr. Willis, who is a digital consumer communication manager over in the UK and is most likely able to get to the support center directly as he is in that part of the company.

It was earlier asked by Mr Dunn, how the responses from service are and this is clearly not what was expected to happen according to Mr. Dunns statements. So i am fairly sure Mr. Willis will be able to comment on that matter and make the wheels turn. I am hopeful at least.

I will get back to this thread once i get a reply. Please be aware that we know approaching the weekend and i don't expect those guys to work on the weekend...

[EDIT]

I just discovered that this thread has gotten a very peculiar tagging: "never share serial numbers!" and "not htc reps"

I wonder who is trying to discourage people here? Is this XDA staff's doing? Or can anyone add tags?

I just want to comment on those tags: Yes, i am not a HTC Rep and yes, serial sharing in public is bad. However, i am in touch with a HTC rep and i am collecting full serials higher than xx25 on a protected sheet for the sole purpose of making these devices identifiable for HTC's analysis.

These Serials will remain private and can be seen only by me and Mr. Willis (HTC rep) for now. So, please do not be scared. Nothing bad will arise from this. I think i have earned enough trustworthyness by now to be allowed to ask for serials in private.
[HTC One S] RichJo86:
Signed the old form. Hopefully the new update fixes everything.

Verstuurd van mijn HTC One S met Tapatalk
[HTC One S] 1mhtc:
do you think any updates will come out for the S3 variant, especially the upgrade to jelly bean which is supposed to be in october?
[HTC One S] Sneakyghost:
Not sure mate, in fact i am very curious as to what is gonna happen to the device in general. It was said that the S3 should replace the S4 on a broad scale but then again we now find brand spanking new S4 devices which kinda disproves the "production stopped in june" theory. So, maybe after all, the S3 variant is not the new Leader but just a gap filler until HTC could obtain enough S4 SoC's again to continue production on those? I just so have no clue mate...

The only thing i know for sure is, that the updates on the S3 have been lagging behind a fair bit and if we can do any prognosis based on that, it will mean that you S3 guys gonna wait a lot longer for JB. Sorry to say that.

But after all, its all just guesses.
[HTC One S] orlith:
Can we flash the 1 .06es.50.02.31_10.09a.50.04 radio on a S3 ? If yes where do we find it ?

Thx
[HTC One S] Sneakyghost:
It's in my DropBox but you can't flash it on an S3. Don't even try.
[HTC One S] orlith:
Thx. too bad that it's not compatible with one s S3 :(
[HTC One S] BoomBip:
Thanks for your comment and also for forwarding on to HTC. I was only hoping that my experience might be useful for others to be aware of.

I do have an update though which is that I received a call from HTC support on Friday (same guy I spoke with originally) to say that he'd been asked by the technicians to send my phone in as a fix had been identified. He didn't know specifically what the fix involved (I suspect it'll be replacing the battery cover/antenna) but it's going in this week so I'll post an update once I get it back.
[HTC One S] Sneakyghost:
Cool!

Thanks for getting back with that. I will tell Mr. Willis that you are OK then as that is exactly what the Support was meant to do in the first place. Took a while then lol.
[HTC One S] BoomBip:
Very true! Fingers crossed it all works out OK but I have to say that, without the inspiring work you guys are doing on the forum, I'd have got nowhere with this. Genuine thanks for all of your efforts - they're very much appreciated.
[HTC One S] martinowski:
New here

Hi all,

I have a former showcase model of the One S for 2-3 weeks now and I am starting to encounter the following problems:

random reboots: about once a day (I know, off-topic, just wanted to mention it)

softkeys not responding: had this only once or twice, behaviour stopped after locking/unlocking the phone

home button problem: about 10 times total, each time for about 2-3 seconds

Since I'm new here I would be very grateful if anybody told me exactly what to do, since there seem to be different versions of the phone out there. I have read the first and the last two pages of this topic, but don't have the time to go through all 100 ^^...

My S/N begins with SH26... and I updated the phone right when I got it, Software is 2.31.401.5, no root or anything (if any more information is needed just ask)

What is the difference of the S3 and S4 versions of the phone and what is the difference between the 2.31 and the newer software versions that only some can get?

I will fill out your forms if you tell me which ones. Does anyone have any experience with the german support? Some of you seem to be getting their back covers/battery replaced...

Thanks in advance
[HTC One S] Pulsik:
Here is the link to the form:

https://docs.google.com/spreadsheet/viewform?formkey=dFhoaTR4SVFEUWdJQk51RnRrVnpBWWc6MQ#gid=0
[HTC One S] martinowski:
Done.

Should I contact HTC support? Some models seem to "qualify" for repair. Is mine one of those?
[HTC One S] imilne:
Try setting your wifi to never turn off (even during sleep). I had the same problem (multiple reboots per hour at times it was that bad), and so far making that change has helped. It's only been a couple of days though, so the jury is still out...
[HTC One S] martinowski:
I already set that to "only when connected" instead of the "never" which was the factory setting, since I didn't get a notification and ringtone when receiving a What$App message while on Wifi and sleeping display.

On the other hand I turn wifi off with a widget when I know I don't have any, like at work, to censerve battery.

Will try the "always" setting. Thanks
[HTC One S] imilne:
The only reason I made the setting switch was because I never had a single random reboot while charging the phone. It only ever happened while in sleep, and on battery, and that wifi setting was the only difference I could think of.

When I got the reboots, "keep wifi on during sleep" was set to "only when plugged in" - now it's set to "always".
[HTC One S] Sneakyghost:
Hi mate,

thank you for reporting! Considering you only read the first and last two pages you are well informed already. Thanks for a smart approach.

I will brief you shortly what to do:

1: first of all, please also fill in the second, new form where you can leave an email. Why? because officially your device is not meant to still show the issue. Newer serial. Now HTC is trying to figure out whats going on with those new devices (Serial xx26 and up). For the purpose of them or me possibly having more questions we made the new form and ask people to leave a contact. That list is private. Not public.

The link is in my signature.

2: Report to HTC Support directly. They are supposed to accept your device for exchange or repair without any questions asked immidiately now.

However, the support centers have not all been updated yet so it might be you get a refusal. In that case, please tell the agent that you know about this new policy from XDA and that he should inquire with his mentors and please escalate the issue. They will usually call you back in a short time and should then accept your device for repair.

IF NOT: get back here and i will forward your personal issue to Mr. Willis, he will then look into it.

NOTICE to all users:

i forwarded the one case where service got refused the other day to Mr. Richard Wilis from HTC UK. He responded today and let me know that HTC is currently working on a strategy to expedite the flow of information to their service centers, so that Support Response is ideally always up to date and refusals happen less often in case of identified problems. That is the major issue we had been dealing with if you all remember. Everyone seemed to get different answers and many got service refused when telling Support about the home screen switching. HTC is aware of a problem there, however, changing their support logistics will take quite a while of development, but Mr. Willis seemed to be pretty confident that we will see more timely Support sooner or later.

I think that might not be down to our doings here but i am pretty sure that the very well organized WiFi issue thread in the HOX Forum and our thread here have a fair share of influence on HTC moving now. At last, it is us who always identify problems very soon and let HTC know. Updating their service centers in time would be an easy task one could think but apparently, it isn't. HTC is now trying to improve there.

I am very proud when i say that our information gathering can help all customers a lot once HTC gets their support mess sorted out. It is us who detect things going wrong first. Now only HTC needs to act on that.

At this stage, i would also like to thank you all once more for participating with so much good information, ideas, help and friendly comments.

I am sure, as a result of this, we should soon get our devices replaced. All those which are still showing the problem. At least i hope so.
[HTC One S] Dublinguy:
I got my phone back today, 5 hours in and so far so good and no problems to report.

The only changes I can see are as follows:

Kernal Version 3.0.8-01575-gdcba118root@ABM011 # 1 SMP PREEPT

Baseband Version 1.06es.50.02.31_10.99a.50.04L

Build Number 2.31.401.5 CL90817 release-keys

Im not sure if they make any difference but just taught they were worth posting. I have asked HTC for a breakdown of what repair/s were carried out so Im awaiting them.