yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
Your question reflects the main problem we all have: feedback is missing.

I believe we got a fair amount of fixed phones and most people with a fix don't come back. We only see those coming back that have not gotten it fixed properly.
[HTC One S] opiswahn:
Does 'mostly fixed' count too?? ;)

Maybe you need to open another spreadsheet where at least people who still roam here can enter if thex are fixed or not. Better than nothing.
[HTC One S] Sneakyghost:
"Mostly Fixed" counts as "Not Fixed" since in the phone description it doesn't speak of a random Home Button Issue or anything similar, that could occur sometimes. So, since the Phone is sold as problem-free, a fix is only valid if it brings the phone into this state, not into any "nearly" or "mostly" state. Simple logic.

Yeah I begin to think the same

Originally I thought it a bad idea but I am not having a better one.

If all goes well my wife will be in holidays for a week soon. Then I'll have a little more time and will do that.

Apart from that I'd also appreciate contributions from the other regulars here.

Google docs is easy to learn. Someone else could do a simple sheet too, containing forum, user, serial, fix yes/no, date of fix and what was done (RUU or hardware, which one).

If anyone would be willing to do that for us I'd really appreciate that.

I'd only ask to have edit rights afterwards.

If we are going to have this paper soon, i can already say now: anyone who is uncertain if he should or shouldn't report his device fixed:

- Do not report a fix if the phone hasn't been problem-free for at least 3 weeks.

- Do not report a fix if the phone displays any of the symptoms lined out in post one. Not even if it happens only once.

- Do not report a fix if the phone gets screwed up in any other way after the fix (like bad signal, bad data, bad anything basically).

Do report a fix if the phone is brought into the working state it was supposed to have when you first bought it. Simple as that.
[HTC One S] PuffPan:
Hi there,

yes, feedback can be a problem. Mostly you'll hear just negative feedback, but no positive one. You don't know if the problem was solved, how and when it was solved.

Regarding my one-day-back-in-my-hands One S:

The button-behaviour didn't occur. I know, it's just one day. But i tried to force the behaviour on all places, where it happened before. Nothing. My problem was, that the change from HSDPA to Edge triggered the behaviour. And i've also the feeling, that i've a better signal. I've more often HSDPA than Edge now.

I'll keep my fingers, legs and noodles crossed for a mutual future. :P
[HTC One S] stupot123:
Hi All

Hi

Well I just wanted to report that its been 18 days now with no problems. I got an unexpected phone call from a repair manager from HTC asking if I had any more Home screen problems. I said I have no problems so far. I ask him what they did, He said they put in a new battery and back cover, He said that done a fix for the HBP problem, That all I got out of him

Just thought I would add this
[HTC One S] jimmybe:
I will send my One S back to HTC Belgium. I will keep this forum in the loop.

I included a few links found in the first post of this topic, printed them on paper.

I'm just going to delete my contacts and personal stuff on the phone, normally I would do a full reset and send it as is.

Fingers crossed!
[HTC One S] Sneakyghost:
Ok Guys i'll actually try to set up that report paper tomorrow i think and i would ask you all to keep that in the back of your minds just in case you wander off with your fixed phone down the rabbit hole into the magic world. Make sure not to forget to come back three weeks later to drop a positive report please :D

I think HTC would actually appreciate such a sheet more than the actual collection of problems :D

Understandable. Who wouldn't :D
[HTC One S] yz250il:
Just to be sure, they will fix this?
[HTC One S] Will972:
I face this problem. And personnally i found a website who sell the original MAO . I bought it and i recieved my thing 3 days after billing .. now my HOS is brand new and nice :) ..
[HTC One S] usaff22:
Make sure they don't blame it on accidental damage. Show them images, and they will decide.

Sent from my locked, tampered ville
[HTC One S] Sneakyghost:
What your picture shows its quite clear a MAO issue. This will never get rejected.

sent from a bugged One s....
[HTC One S] orlith:
Hi there.

Unfortunately the bug came back. But hopefully less often. For now it happened twice since I updated and what I appreciate is that the screen only flickers also twice per bug .so it's absolutely less annoying :)

Envoyé depuis mon GT-P7300 avec Tapatalk
[HTC One S] Sneakyghost:
Still, "Not Fixed"

Guys, does any of youse have a phone with a serial higher than August or know of anyone with such a phone?

That'd be "xx29" or later, October being 10 would probably read "xx2A" then. I think the month are numbered 1-9 and then A,B,C but not sure. The 2 before that stands for 2012.

I'd be really interested. Up till now, there is no sign of such a serial whatsoever. Could mean: no production beyond August or, if we look at it from our perspective, no home button issue past august.

Since i have nowhere seen a sign of a serial higher than august i would rather tend to think production has stopped?? Or sales haven't gotten that far yet? April sold the devices of March, so August should be in stores by now, right?
[HTC One S] thanito:
You have a point Sneaky.

As far as I am concerned though, I bought my phone in the first week of October and my serial is SH26 and is a z520e, so I suppose that there are not many z520e serials after mine, but maybe I am wrong.

p.s: Yesterday night I almost threw my phone on the ground..I was in a bad data reception area and I was trying to communicate with some friends but the helicoptering sh*t made my phone unusuable. I was so pissed off! I also think that my phone's radio reception is worse now than when I bought it, meaning I have no signal in places that I used to have and friends with iPhone 4 have 2-3 bars-we have the same carrier.

I think that Monday will be the day of service, as long as they commit that I will have my phone back by Friday and no z560 replacement. pff
[HTC One S] ultimateb:
Well, my phone was returned earlier this week. The homebutton problem hasnt come back, but my random reboots remain T_T

I'll be calling HTC again this monday, see what they say. ffs.
[HTC One S] dbss92:
Hi, sorry as I am writing but I am Italian and I'm using the Google translator. I have a HTC One S updated to Android 4.0.4 and Sense 4.1 and I also have the problem of the home button when I use the 2G. I temporarily resolved by setting the WCDMA network. Is there a permanent solution? My model is z520e SH23. Thanks
[HTC One S] Sneakyghost:
I've had random reboots after the repair too. They are gone (as well as the bad home button issue since a few days now knock knock) after i ran a RUU. Maybe you should do the same.

I have a new theory (my head is full of theories all the time and most are **** but i think this is worth a mention): when they repair it and don't touch the software, the device has slightly altered hardware (the screen is a different model, we can actually see this). When we do the same to windows - transplant an existing install into a new hardware environment, it would usually just BSOD unless we employ some special methods to migrate it and change the drivers on the fly.

Now, the Android OS has to deal with one major new compound: a different screen. Wouldn't it make sense to assume that the drivers would need new calibrations then? I mean, the drivers don't change when we install the same RUU all over again, but it might be they have to adjust to the hardware during first boot or something?

At least my device was much much better after i ran the RUU and the sudden reboots totally stopped.

Note on another subject:

i was saying i'd do another report sheet today but i must admit i was struggling with google docs, which wouldn't do it the way i wanted it and after an hour or so the wife began to feel unhappy so i went back to real life instead. I am realizing these days that i have quite a problem with my XDA doings here. I would need to do a lot less here and focus more on the real stuff.

So i would actually appreciate some help. That Google Doc would be a real relief if someone else could do it for me.

It should have these columns:

Date Purchased (text), Date Fixed (text), Fix Software Base (Pick), Fix hardware (Tick), Serial (Pick), Country (Text), Forum (text), Username (text)

Line 1 of summary table should contain: Link to this Form, Link to Issue Form, Link to XDA Thread, Link to Android-Hilfe.de Thread, Link to VF.uk Thread, some space for additional info.

The actual sheet with userdata should only start at line 3 or 4 (that was where i failed...)

Anyone?

Thanks. My wife will be loving you.
[HTC One S] ip3fix:
As I'm from Belgium and victim of the bug as well, I'm interested in any update regarding this. So that I know if it's worth sending it back for us in Belgium if it turns out to be the only solution to the problem. I'm at least waiting for JB update before considering sending mine back, even if the software issue seems less and less possible.

Thanks :)
[HTC One S] Sneakyghost:
There is no fix at this time.

Send it back please. And once it comes back, observe how it works out. Please report the fix state after.
[HTC One S] Saiyanity:
According to the Spreedsheet more Htc One S S4 devices are being affected by the home button issue then S3 devices

Is it safe to assume that you are more likely to get a working phone by purchasing the S3 Version?

Or doesnt it even matter, because the issue can occur on any device regardless if S4 or S3.
[HTC One S] Sneakyghost:
At the moment it does indeed look like the S3 has less problems.

However, this is a bit of a sad story really. Who wants a HTC Sensation in a better body just to be safe of the home button issue?

It is the S4 that makes the One S what it is. I would never go for an S3 version...

It is safe to assume that not too many devices are affected actually. I'd much rather take the risk and buy the Ville than playing the safe card and taking a Ville C2.

sent from a bugged One s....
[HTC One S] v:
A question to all homescreen bugged people:

How did your device develop?

Got it worse over time?

Thanks

v
[HTC One S] Sneakyghost:
I think that i can safely say that one of the main characteristics of the Home Button Issue is a gradually worsening progress.

The second odd characteristic is, that it only develops over time and that it also needs more or less time on each device differently.

[EDIT][UPDATE]

Zoesdad (god bless his helpful soul!) has helped me with the new Report sheet once more. I will publish it once i have finalized it and i hope that as many as possible come back to report their fix state IF it was successful.

Zoesdad, you are a good man, really. Thank you so much.
[HTC One S] anfield96:
hi all only had my one s for a few days now not got any issues with the home button here's hoping it stays that way oh and another thing loving the one s it's super fast
[HTC One S] jimmybe:
They picked up my phone today. It will be shipped to the Netherlands, HTC doesn't have a repaircenter in Belgium, however, shipping/pick up is free.

HTC Belgium, does recognize the 'helicoptering' problem and they say it can be fixed if this was the problem with my phone.
[HTC One S] ultimateb:
You might ahve a point there, but my device was completly factory reset, which should mean a complete reinstall. I could try to do a factory reset, again. But meh, just set it up lol.

Guess if it helps it worth it... I didnt have any resets anymore after disabling WIFI though...
[HTC One S] Matthijs2450:
Same old

Added my SH26 to your sheet:P I own this HTC One S for 4 weeks now.

The glitch started for me in less than a week. I think that's because I have at home and school only the 2g-network. I have a friend who has the same phone, but he is way less on a 2g-network and he never had this problem.

Now I just turned my phone to WCDMA only and accept the fact that I can't call sometimes, although I see it picks up the 3g-networks faster now.

Sometimes i have to unlock my Sim Cart again, anyone else has this little problem?
[HTC One S] Sneakyghost:
Yeah right. Whatever. Currently i am pissed off.

I was in town today and the whole phone went nuts due to a hidden Home Button Issue symptom i hadn't noticed until now. I was listening to music and the player widget kept doing mad **** like if something with the digitizer wasn't working well.

Yesterday the phone had serious issues with the keyboards - letters at the screen edges couldn't be pressed.

All good after a reboot.

Then there is random multitouch problems. Not always but sometimes.

All that only since i got a new screen.

That phone is a mess. And i have no idea what to do. I let go of my frustration here:

http://xdaforums.com/showpost.php?p=33439832&postcount=95

Read if you like. Long rant.

I am just so sick of it. I don't want to keep looking for solutions since it's obvious that HTC doesn't really want to help.
[HTC One S] usaff22:
I feel sorry for you. I have no home button issue but it must be maddening to have it.

I say throw the issue away and buy a Nexus 4. If HTC don't respect their customers, let it be.

Sent from my locked, tampered ville
[HTC One S] opiswahn:
If that's your solution you seem to have to much money to spare ;);) At least, ist just a freaking phone...
[HTC One S] jimmybe:
I was thinking the same thing.

If HTC can't fix my phone, I'm gone. And I'm a loyal HTC fan since the first wildfire.

I will buy another phone, and will keep sending my broken one s back to them, until they get freaking annoyed with me :p
[HTC One S] Sneakyghost:
The thing is, with buying those two one s phones I went way beyond what I can actually afford and my account hasn't recovered yet. I simply need help from HTC or I'm stuck with 5 half working HTC phones - 4 old and damaged ones and a new, shiny piece of mess. I've been with HTC since Siemens gave up. That was the time of the Herald (Terra) and the slide-out keyboard just got me.

Now I find myself looking at Nokia's which I always hated and I can't even buy them.

I feel like I want to sue HTC for this sh1t. If I had the money to pull a law suit against them I would.

sent from a bugged One s....
[HTC One S] jimmybe:
I understand. And you can't even sell it, you could.., but the next owner will have bought a very nice phone with some very annoying glitches ...

I'm still hoping that HTC can fix it.
[HTC One S] corbie:
I'm over 4 weeks with new HTC one S, this time phone didn't show any sign of this problem. Maybe new batch is problem free. I used data connection very heavily since I got it. I'm really glad that everything works fine this time.
[HTC One S] Matthijs2450:
We shouldn't give up on this, and hope that they will find a fix for it. I believe there is one, change a bit of the hardware (make sure the signals of EDGE won't interference anymore with the button's frequencies (expensive, but as HTC thinks there only a few who are having this problem), or make a proper work around with the software like an option to "pause" the home button when it recognizes the glitch.
[HTC One S] Will972:
Well i face this issue many and many times .. last week i bought a houssing for my one s and i changed it .. till now i have no more troubles with the screen .. i try many time to force the bug but no way ..

I completly change the fake mirco arc oxydation and at this moment i write this message on a train on edge network and it doesn't bug ..

Don't understand .. but till now i'm happy :D
[HTC One S] shoffobroff:
So after 2 attempts by HTC to fix my phone I finally got my One S back from HTC last Friday and the issue is fixed :D

They updated the phone to the current version of android (4.0.4) and sence 4.1.

The radio is the 1.06es.50.02.31_10.09a.50.04L version. Everyone seems to be having alot of problems with this one but testing over the last few days I've had no problems!

I urge everyone to get them to repair the phone and keep at them until its fixed!
[HTC One S] diggerbucket:
For those that have had repairs or replacements from HTC, do you need proof of purchase at all? Just because I got mine second hand, I know it was bought in April by the previous owner but I don't have any receipts or anything.
[HTC One S] jimmybe:
I always had to send along a copy of my proof of purchase... I doubt they will accept it without.
[HTC One S] shoffobroff:
The first time I sent it in I sent a proof of purchase but the second time I sent it I didnt send one in and they were OK with it.
[HTC One S] Sneakyghost:
same story for my phone. Why do you think i am fighting so much?

You don't need a proof of purchase, it goes through like that and if it doesn't i will ask Mr. Willis to help you out but be sure that you won't get any more help than just the minimal repair which does help some but doesn't help others, like me. I am totally stuck.
[HTC One S] htcamber:
Hi All,

I have been following this thread for some weeks as I was about to buy a htc one s and then came across this forum (your reviews on other sites have obviously worked to get people's attention!)

My current htc tattoo is kaput (touchscreen no longer works, pretty useless therefore.... hmmmm htc again, why do i like their phones???......) so I need to get a phone asap and don't really want to succomb to the iphone. I loved the idea of the camera on the one s - is it really as good as it sounds? Sneakyghost, I cannot believe how dedicated you have been to this cause, respect. You have advised others to go for this phone saying the issues are for an apparent minority, however it sounds like you and others have bought/gone through several one s's and they have all been duff! This does not encourage me to take the risk, perhaps it is very widespread and a lot of customers are not yet aware of the faults. Do you really still think it is worth the risk??

I would be buying it outright and online so have no idea which serial number etc I would get. Also, I am not techie-minded at all and do not understand a single thing about what's been written, tried and tested by everyone here; I wouldn't be able to do any of that stuff!!! :eek:

One more pertinent question: Because the one s uses a micro sim, if I sent it in for repair, would I then be able to use my old sim card in my old phone while it was being fixed?? I wouldn't be able to go without my phone number, for work reasons. How do others get round this?

Thanks in advance for any advice.
[HTC One S] ip3fix:
I think we've all been considering this since yesterday lol.

I'm wondering if the warranty could help me get a refund by the shop where I bought it after I'll decide to send it back to HTC and it does not fix the problem...
[HTC One S] Sneakyghost:
In reply to @htcamber:

-looking at the phone only I would still buy it (I have two and one is good).

- looking at HTC' s attitude towards service and customers I would walk away as fast and far as I can.

-regarding the micro-SIM: it usually comes in a frame of the size of a standard SIM. If you break out out carefully you have a free adapter. If not, cut one from an old SIM with a sharp knife or buy one for a few cents on the internet.

sent from a bugged One s....
[HTC One S] SK4YH:
AS INFO 4 ALL...

STILL NO PROBLEMS... !! (since then i posted my first post => above)
[HTC One S] Sneakyghost:
Good for you. As you've certainly read here, the RUU does fix it for some.

Unfortunately "some"doesn't imply "all" as you certainly know.

I'm quite happy for you.

I wish you much joy with your phone. Thank God you don't have to put up with HTC service now.

[EDIT]

Has anyone outside Germany received an update with the baseband 1.09es? Tmo DE has finally released their update and included a new radio...
[HTC One S] thanito:
Every day that passes, the Home button issue gets worse and worse..now it happens in places it never happened before, like in my bedroom etc..

I am now almost sure that all the radio issues(loss of network, wifi cannot login to several OPEN hotspots) are also related to this STUPID bug, I mean, I could live with a lot of software bugs, but this is the worst thing that ever happened to me with a DUMBphone, because without data it is just a dumbphone with a nice camera.

I was thinking of taking it to service this week but did not have the time, so I will send it by Monday(if I take it tomorrow I will not have it before wknd).

pffff
[HTC One S] zoesdad70:
If you're in the UK, the shop will most likely refuse a refund and insist on a repair. Be prepared to be without your phone for 10 days or so if you do send it for repair. My experience is with Vodafone UK, who will only give you a refund in the first seven days.

If you do send it for repair, ensure you get a timescale from them and badger them to stick to it. It's frustrating being without your phone and sometimes the repair doesn't work. Hopefully it will for you.
[HTC One S] Boyyoka:
I only have this phone for 4 days now, but i didn't come across this problem. Hope my one S is not affected. I'm going to report this to htc, just in case.
[HTC One S] Sneakyghost:
How do you mean? Like reporting an issue you don't have? That is contra productive. I'd recommend not to do that.

Please only report this to HTC if you encounter it otherwise it would water down the credibility of the reports we already have.

Sent from my aging HD2
[HTC One S] abonec:
Sneakyghost

Who is those tech guys? And why you chose to working with vodafone thread? How it is refer to?

Some say it is software problem others say it is hardware... Htc is silent... I'm in frustrating. I really like this phone but don't want change it to no one other.

By the way I have little different problem with this phone. When I just bought it and put sim card in it phone had same problems that describe in all those threads. But now my right button just not working at all even after screen-on-of/reboot/hard-reset and other is working fine all time.
[HTC One S] Sneakyghost:
I was referring to the Tech Team from Vodafone.uk. Look here: LINK

The (currently) last post on page #9 has a guy called "James", his signature tells you he is a member of VF Tech Team.

These guys are very friendly and are looking into the Problem on behalf of Vodafone.uk.

Why did i choose to work with Vodafone-Thread? I did not. I am here. But that thread has had a considerable number of people posting info on the issue - AND - which is most important i think, the VF Tech Guys seem to be the only ones trying to find out whats going on. At least i have not seen any other Carrier-Forum with similar efforts.

So i think it is a good idea to reference the thread here for whoever wants to jump over there. I can't because i bought the phone off ebay without papers so i am stuck here but if i was a VF customer i would RUSH over there and nail them on the spot.

[My Status Update]

I got an Email from 1&1 Germany today claiming that they REALLY want to help me but can't because i am not answering my phone (true, missed all ten calls of them). So i sent them a Date they can certainly get to me (Wednesday) and i will see how they will try to help me. First they need to fish out the guy who sold the phone to me from their database as i lost all communication with him after switching OS on my HD2.

I am really curious what they have to say as i wrote already two serious emails asking for help putting pressure on HTC (as they seem not to admit that there is a problem).
[HTC One S] abonec:
I found in our local forum that this problem is present in other phones with android 4.0 and touch buttons. It is true?
[HTC One S] Dublinguy:
I haven't heard of any other HTC phones being affected, but I could be wrong.

@Sneakyghost, its good to some sort of movement with your provider.

My phone so far has been ok, but its when I'm in work its bad...very bad :cool:
[HTC One S] Sneakyghost:
I have now reported this to O2 Germany as there seems to be no report of it there yet (odd, isn't it).

Here is the link: http://forum.o2online.de/t5/Software-Firmware/HTC-One-S-Home-Knopf-Problem/td-p/259614

O2 Customers could join in please.