yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] romanoad:
My phone did this and my wife's worked fine. I went and exchanged the phone and the new phone doesn't have the problem. Other people have done the same thing and had the replacement phone work. I would exchange the phone while you can because this doesn't sounds like a software issue.
[Sprint HTC EVO 4G LTE] ckoadiyn:
To those with the power button did you make sure this setting isn't checked?
[Sprint HTC EVO 4G LTE] .torrented:
it only happens when its dark though
[Sprint HTC EVO 4G LTE] justcaine134:
Mine does it anytime without screen protector. And it also makes me wait till the person hangs up to get the screen on. Sprint is sending me a new one should receive it tomorrow
[Sprint HTC EVO 4G LTE] StormMcCloud:
I love you, lol, this is the exact problem I was having. I did what you did and it fixed it. Thanks a million (and yes official thanks button thanks were given :p).
[Sprint HTC EVO 4G LTE] quasidodo:
I also made a cut on the top and seems to be working a lot better than before.
[Sprint HTC EVO 4G LTE] leerage:
Just an update from my previous post about cutting out a corner to uncover the proximity sensor, it seems it has helped a lot, but where I notice the issue happen again when the screen immediately goes black on a phone call, is when you are in a completely dark area. If you can turn on a light, the proximity sensor starts working as normal.
[Sprint HTC EVO 4G LTE] .torrented:
Has anybody tried to go to a sprint store and get their device replaced? M thinking of going soon and seeing if I can get a replacement phone for this issue and a light bleed issue

Sent from my Otterbox'd Evo LTE
[Sprint HTC EVO 4G LTE] delthor7:
Same probs over here (proximity sensor not working in low light and speakerphone issue during calls). After factory reset, Sprint chat, Sprint phone rep, Sprint in-store tech, my new phone arrives tomorrow. Guess this is the only sure fix. Good luck to others with the same issues.
[Sprint HTC EVO 4G LTE] aximmaxim:
Easy sensor fix - replace phone :)

After reading thread after thread about older Android phones with similar issues and trying all sorts of irrelevant fixes, I took it back to the store. 15 minutes later, new phone and back in love with it. THIS PHONE IS AMAZING.

Side note, I love that my videos and photos transfer to my newly expanded dropbox, where I can share them with others easily.
[Sprint HTC EVO 4G LTE] flex360:
ive had this problem

i solve it by wiping off the screen , cuz it might detect the smudge over it
[Sprint HTC EVO 4G LTE] vader860:
At first I didn't know any better but then realized that this was not normal behavior. Even after wiping my phone, problem persisted. After 2 hours with Sprint order support and then tech support and back, I was able to replace my phone with new one free because of the 14 day gaurantee. If your phone is defective, don't pay for replacement. Use credit card warranty if necessary.
[Sprint HTC EVO 4G LTE] .torrented:
I figured out my sensor problem

I can confirm this as well as everybody that I showed this too... I will be taking this to a Sprint Corp. store on my next day off. I found that when I apply pressure to the corner that the screen comes back on and if i place my other hand in front of the sensor that it operates normally like it should
[Sprint HTC EVO 4G LTE] .torrented:
How to tell if you suffer from this fault

Download this App

Go into a very dark room (no light is probably the best)

Open Elixer 2 and click sensors find Proximity Sensor and click the (|>) button

If it says "Near" and you are nowhere near the sensor press the top corner of the screen until it says far and if this is the case your are PLAGUED and you have a borked phone
[Sprint HTC EVO 4G LTE] sgt. slaughter:
*#*#DIAG#*#* has a proximity sensor test btw....just move your hand over the sensor and you should see screen dim...
[Sprint HTC EVO 4G LTE] appoaf:
Same Here

Exact same issue with my wife's Evo. We have the same phones with the same Zagg HD, but only she had issues. Work in direct light only, not ambient. During a test call, peeled back the corner over the proximity sensor, worked fine, laid it back down during the same call and it immediately went dark again, repeated a few more times, same results.

As a temporary fix, I slide a piece of postcard under the protector where I needed to trim with an exact-o knife. It laid back down OK (installed 5 days prior), can probably even live with it... Will take back to Best Buy later, I'm sure pre-cutting prior to installing would look way better. If Zagg redesigns will send to them for replacement.
[Sprint HTC EVO 4G LTE] mexiking713:
My sensors seem to work fine. My screen protector covers both the light sensor and proximity sensor.

Sent from my HTC Evo LTE
[Sprint HTC EVO 4G LTE] .torrented:
My screen dims without me doing anything... truly borked

forgot to mention that I do not have a screen protector
[Sprint HTC EVO 4G LTE] jeffa187:
Has anyone tried to return a rooted phone with this problem?
[Sprint HTC EVO 4G LTE] thomasr1950:
proximity sensor

I read a post about the app Elixir 2, i installed it. Now what am i looking for? When i select proximity sensor the green bar goes to the righ then back left. Always says near when i move it close to me or away.
[Sprint HTC EVO 4G LTE] .torrented:
do you have any kind of screen protector? if so that might be causing the issue... if not you might have a borked phone... if you're not near it when it says near that is the indicator that it isnt working properly

mine always says near even if there is light in the room... im going to return it for a new one in a few days
[Sprint HTC EVO 4G LTE] ausch30:
I've had the LTE since 5/27, I'm on my second one, both have had the Invisibleshield HD on from the start. I finally got sick of the p-sensor issue so yesterday I cut out the top part of the protector that covers the sensor. After that the sensor works exactly as it should.
[Sprint HTC EVO 4G LTE] jeffa187:
Well I finally just took it to best buy and exchanged it. I tried flex's stock rom as you suggested and I still didnt have any luck.

Seems like some people are just having a problem with a screen protector and some just have a defective phone. as imawinrar said, if you have this problem try it without the screen protector and if still have the problem return it asap.
[Sprint HTC EVO 4G LTE] _Kyros_:
Hello everyone. I just purchased this phone a few days ago on a new contract and already exchanged it for another one due to some glue showing in the inner left side of the phone's screen. Now this one is perfect, except just last night I had this proximity issue happen to me. I read around and decided to remove the Zagg Invisible Shield I had on it and the proximity sensor went back to working as normal, the only thing is now I notice this little red light in the proximity sensor area that I don't think I've seen before. The sensor works perfect now in daylight and it dark places, so my question is... Is that little red light supposed to be there?, because if not and it's a sign of maybe the sensor going bad then I'm going to exchange for another one. Just want to avoid wasted time is all, thanks in advance for any help.
[Sprint HTC EVO 4G LTE] henderjr:
I just downloaded that app and it detects my proximity sensor perfectly! I too had an issue with my Zagg screen till I made the cutout bigger.
[Sprint HTC EVO 4G LTE] .torrented:
That is the sensor it lights up when in use its nothing to worry about just make a call and end it and it should go off if not just restart the phone... So I went to sprint today and showed the tech guy what wad wrong and he said he couldn't fix it and in about 2-3 days (by Friday) I will be getting a replacement free of charge :)
[Sprint HTC EVO 4G LTE] spantalones:
Took my rooted phone in today. Didn't bother unrooting. They didn't say anything and they swapped mine out for a new phone.
[Sprint HTC EVO 4G LTE] TorxT3D:
anyways to just disable the prox sensor?

i mean, how important is it really??
[Sprint HTC EVO 4G LTE] InTheRough:
So did the new one have the proximity issue fixed?
[Sprint HTC EVO 4G LTE] spantalones:
New phone is perfect.

I suspect that there are hardware issues for some of the phones, while others are dealing with screen protector issues. If this was a software issue, wouldn't every phone be doing it?
[Sprint HTC EVO 4G LTE] dlantis:
I just wanted to chime in on another experience. I was one of the first pre-orders for the EVO 4g LTE and was having a similar issue with the proximity sensor. Whenever I made a call, it would shut off the screen and I'd either have to use the power button or I also noticed if I pushed down in the top left of the screen, I could turn it back on if I held my finger down on the screen. I've been debating for a while if it was a hardware or software issue but after reading people having other issues, I figured I'd go visit a sprint store and see what they said. Since I've had it over 14 days and don't have TEP...I was expecting a fight but thought I might get lucky.

I demonstrated the issue to the tech and he hadn't seen the issue before (suprising....but I don't live in a huge town so he may not have seen a bunch of preorder evo's). He said it would cost me $35 to have him "repair" the phone...which I got the impression meant sending it in to Sprint but he didn't come out and say that. I grumbled a bit and he said because they don't have any reconditioned phones there was nothing they can do in regards to a direct warrenty replacement. He said I could try my luck with HTC but I probably wouldn't get very far.

Anyway, after some more grumbling about the fact this is a hardware defect...he agreed to swap the screen out with another evo he had returned for a software issue and not charge me since he was returning that phone anyway. I left him alone for an hour and when I came back in, he had the screen (with the sensor) replaced and he said it was working correctly now. Of course...then he gave me a "talking to" about how he probably shouldn't have helped me since he discovered I was rooted and I'd better "be careful" in case I ever had to return it to Sprint. I had flashed stock but he could obviously see the bootloader had been unlocked. Nevertheless, I think I made out pretty good getting the issue fixed.

I definitly think there must have been a bad batch of proximity sensors or possibly an issue with the screen in one of the original shipments. If people are having a similar issue...I would suggest trying to get it fixed as I don't think a future software update is going to fix the issue.

PS. I've never had a screen protector on this phone.
[Sprint HTC EVO 4G LTE] spantalones:
I want to note that my upper left screen area wasn't elevated at all and pushing on it did nothing.

I also don't use a screen protector.
[Sprint HTC EVO 4G LTE] AssassinsLament:
Ok so I was having issues with my proximity sensor also, but I didn't care too much about it until I got bored. When I ran the *#*#3424#*#* (GSD.apk), my screen would auto dim, without covering the proximity sensor.

It's fixed now, and works perfectly as it should (in the test, only dimming when covering the proximity sensor, and brightening when uncovering).

And all I did was calibrate the G Sensor in Settings-> Display & Gestures

So maybe ottadawg is onto something? Try it out people, it sounds weird but it worked for me. Or maybe it was a 2nd coincidence.
[Sprint HTC EVO 4G LTE] sgt. slaughter:
tried this on mine and it did zero effect for me...
[Sprint HTC EVO 4G LTE] AssassinsLament:
Guess it was just another coincidence. :(

The only other things I did was wipe the glass and reboot. I'm baffled now.
[Sprint HTC EVO 4G LTE] sgt. slaughter:
Only thing I can really think of is I need to try out on a new device. Bc mine works fine with no steinhill protector covering it up, bit soon as even a tiny layer is placed over the sensor area my phone acts like its covered 24 x7...

Real odd bc others have no prob and I've never had a prob with their stuff either...they said they had reports of it, but not enough to warrant a redesign yet....

Honestly I hope they don't put the cut out there since it works fine on some without the cutout...
[Sprint HTC EVO 4G LTE] .torrented:
Got my phone replace free of charge no questions asked finally and the new one works as it should
[Sprint HTC EVO 4G LTE] AssassinsLament:
Ok, so I did some more testing and I think it's just really sensitive. Just a slight oily fingerprint can make it malfunction. Now I realize what fixed it for me, was just wiping the place where the proximity sensor was. I can reproduce it by just wiping it.
[Sprint HTC EVO 4G LTE] sgt. slaughter:
yeah that was about my conclusion, but wasn't sure. b/c mine functions with the cutout, which is different from some others which say theirs is gone bad with nothing on the screen...the fact that it actually dims and all means it "could" be fine tuned via software...least i would assume so...would think sensitivity of the sensor would be somewhere in the code itself...and in that case would be interested to know the value set to it vs the 3D...and if using same sensor too...
[Sprint HTC EVO 4G LTE] Dreading:
I know this might sound really idiotic, but would people who have cut out the Zagg HD shields around their sensor be willing to technique tips? Just peel back and use really fine scissors? I'm just concerned I'm going to compromise the shield, scratch my screen etc.

I am having the same problem and wiping the sensor definitely helps, but doesn't cure it. Since I put on a $17 Zagg HD, I really don't want to have to take it back.
[Sprint HTC EVO 4G LTE] sgt. slaughter:
xacto knife, or blade like that of some sort. not scissors...
[Sprint HTC EVO 4G LTE] thomasr1950:
My issue is still not resolved after doing the calibration & new screen protector by Zagg.
[Sprint HTC EVO 4G LTE] thomasr1950:
I followed the steps, nothing happened. What am i looking for? HTC is in denial on this as well as BB. I'm beyond my 14 day return period.
[Sprint HTC EVO 4G LTE] .torrented:
well for starters if you followed the steps and your phones screen dimmed by itself then there is your indicator.
[Sprint HTC EVO 4G LTE] thomasr1950:
The screen did darken on it's own. What does that mean?
[Sprint HTC EVO 4G LTE] cantos:
I too was having a similar problem that appeared to crop up after a flash of Flex's ROM. However, after a G-Sensor re-calibration and cleaning the proximity sensor section (which if you look closely is to the left of the light sensor) all is working as expected in phone calls. No more "press the power button" to turn the screen off or back on to end the call.
[Sprint HTC EVO 4G LTE] dieselace:
I've noticed on mine the proximity sensor doesn't work in certain lighting. In fluorescent lighting when I run ProxyLightTester I always get a value of 0.0 and the automatic screen shut-off/on doesn't work properly when on a call. In halogen or sunlight ProxyLightTester goes from 0.0 to 9.0 and the in call auto off/on works normally.

Anyone else?

I should add, no screen protector on my phone.
[Sprint HTC EVO 4G LTE] Dreading:
I just can't bring myself to take a razor blade to my new baby...

So, I took it to the Sprint Store yesterday because I was in the area. The tech told me that he had received an email on Monday that the Zagg shields had been recalled. However, because I bought phone+shield at BB, there wasn't anything he could do beyond removing the Zagg and testing it out.

I haven't been able to confirm the recall. Anyone else hear of this?
[Sprint HTC EVO 4G LTE] Zameus:
So, I've noticed recently that my screen intermittently shuts itself off as soon as I make a call. I'm currently in a well lighted area in my office with lights right above me. I put the phone down on my desk, made about 20 calls back to back to CHASE bank. Every other call, my screen goes black. Touching the screen or blocking and releasing where the proximity sensor is located does not wake up the screen. I do have the Zagg HD screen from Best Buy, but I have cut around the second sensor that lights up light red. Is this the phone or software? Should I take it back? I do have the blacktie warranty so I can get an exchange within a few days. Any suggestions, or ideas what's going on here? Thanks all!
[Sprint HTC EVO 4G LTE] Auengun:
I've noticed the problem seems to be caused because my screen lifts up a little bit on the top left corner. The glue there doesn't seem to be as strong or something along those lines.

Basically, if I push the screen down firmly then the proximity sensor will work again just as intended for about an hour until the screen lifts up again. Then it will no longer work.

I'm assuming when people think you just need to clean the sensor for it to work what they are really doing is pushing the screen back into place so the sensor can function properly. Next time you have problems with the sensor see if you screen is lifted in the top left corner and if you can push it down so it isn't raised above the bezel of the phone.
[Sprint HTC EVO 4G LTE] .torrented:
This happened to my old phone before I got it replaced my new evo lte doesn't have this problem
[Sprint HTC EVO 4G LTE] bayniner:
I had this problem as well took it back to best buy and they replaced it with a new one , the screen sits firmly in place now but this new one has light bleed
[Sprint HTC EVO 4G LTE] edgemaster191:
I bought my Zagg HD at best buy and paid them to install it. I notice that now my sensor glows red when I make a call and the screen turns off immediately. Wondering if its worth going back and having them install another one. These zagg covers come off so hard I'm always paranoid about causing problems with the screen.
[Sprint HTC EVO 4G LTE] boogief1:
I have same lroble took to sprint and i demanded a new phone im getting one friday
[Sprint HTC EVO 4G LTE] .torrented:
The red light is the sensor turned on... that Zagg brand screen protectors are know to cause issues with the sensor... if you read through this posting you would see that. No Offense.
[Sprint HTC EVO 4G LTE] InTheRough:
There are also plenty of people having issues without any screen protector on.

The only way he will be able to tell if it is the phone is take it off. I have the problem (naked screen), but I'm waiting to see if it will be fixed in an update. If it is the hardware, I will expect replacement.
[Sprint HTC EVO 4G LTE] Tical79:
I'm having the same problem. Maybe we need to be a little more methodical about this... When you are posting if you can be sure to include:

--When you picked up your Evo (maybe isolated to older batches)

--If you have a screen protector, and which one

--If you have a custom Rom, and which one

I have this problem on my pre-order evo, which had the zagg HD screen on it running Flex's Stock+Goodies. Taking the screen off at the corner seemed to help. I'm going to go back to Best Buy to see if they have the newer, larger cut out version, and will put that one on for me. Has anyone had the problem, resolved it AND still has their screen protector on it?
[Sprint HTC EVO 4G LTE] i2kdave:
Same problem here. Using "Proximity Sensor Finder" app, the sensor seems to malfunction mostly under low-light conditions. I have a Steinheil screen protector, but I cut it so that it's not covering the sensor. I got my phone the first day they went on sale (not pre-order), but got a replacement about a week later for dead pixels. Haven't rooted or anything.
[Sprint HTC EVO 4G LTE] metalfan78:
Mine started doing this really bad today. I've had my phone for about 2 weeks now. Tried all the tests posted, seems mine is affected by low light. I don't know if I should wait for an OTA or try to get a replacement.

"We're coming from a pure power source"
[Sprint HTC EVO 4G LTE] i2kdave:
I don't want to seem overly optimistic, but I just installed the OTA update that came out today and, after a few minutes of testing, my proximity sensor seems to be fixed. Keeping my fingers crossed.
[Sprint HTC EVO 4G LTE] spantalones:
It appears that the update fixed my brother-in-law's sensor issues. I saw him yesterday and today. Yesterday the phone had proximity sensor issues. Today it worked fine for three test calls.
[Sprint HTC EVO 4G LTE] metalfan78:
That's good to hear, i'm just waiting for the devs to make a flashable version then I'll update.

"We're coming from a pure power source"
[Sprint HTC EVO 4G LTE] par05is:
It's here look in development
[Sprint HTC EVO 4G LTE] metalfan78:
Excellent, thanks!

"We're coming from a pure power source"
[Sprint HTC EVO 4G LTE] NORCALkID:
i updated my phone to the latest stock rooted 1.22and my proximity sensor started working with no problem.
[Sprint HTC EVO 4G LTE] rockhstrongo:
I'm running MeanROM. Hopefully this OTA update will get rolled into that soon. If not, fixing my proximity sensor MIGHT make me unroot...
[Sprint HTC EVO 4G LTE] NORCALkID:
I didn't unroot I just flashed a stock rooted 1.22 odex Rom
[Sprint HTC EVO 4G LTE] metalfan78:
So I hate bumping old threads, I also hate starting a new one for the same thing. I'm really getting irritated with my phone's proximity sensor again. It does not work properly in low light, even though diagnostics say it's functioning correctly. I'm on the latest stock rooted rom, and I'm hoping someone has some insight because I would hate to get it replaced with one that I cannot s-off. When I'm on a call, sometimes my screen doesn't shut off, and sometimes it shuts off and won't come on without hitting the power button. I've searched around and haven't seen any kind of fix. I think it's just a bad sensor.
[Sprint HTC EVO 4G LTE] wlpywd:
I had this after I had my phone repaired, I opened it up and the adhesive holding the screen to the lcd was just barely overhanging the clear hole where sensor is. I just pressed it down a bit with my fingernail, put it back together, and I've had no problems since.

I remember some first phones had the upper left corner of this digitizer screen coming up of the Lcd, also an adhesive issue up there. its easier to open it and put it back together then having the Sprint store give you a refurbished phone with s-on, imho
[Sprint HTC EVO 4G LTE] metalfan78:
Maybe I'll go to radio Shack and get a phone repair kit. Thanks for the input
[Sprint HTC EVO 4G LTE] wlpywd:
you don't need much, just a micro phillips and 5-point torex screwdriver. a phone-opening spudger-like tool is helpful, but not absolutely needed.

I used this guide, but there are a bunch of different ones all over the youtubes:

http://www.repairsuniverse.com/how-to-fix-htc-evo-4g-lte-screen.html
[Sprint HTC EVO 4G LTE] metalfan78:
Seems relatively easy
[Sprint HTC EVO 4G LTE] wlpywd:
just be VERY VERY careful separating the digitizer from the Lcd -they come out as one unit - as this adhesive is very strong, and if you use a heat gun or hair drier, the lcd layers can come apart if you use too much heat, try it in ten-second periods only , and if you dont use heat, be careful not to crack the digitizer screen by using too much pressure. well, either way, be careful not to crack the screen when removing from the lcd.

someone else will probably chime in later with better advice as I don't do this for a living

good luck!
[Sprint HTC EVO 4G LTE] ABarnett:


I just replaced my screen a couple days ago and I am now having issues with my proximity sensor now. I've tried a few things like clearing away any adhesive obstructing it. One thing I saw was someone saying to remove the screen and digitizer. You don't need to do that to access the sensor, also if you do attempt seperating LCD from digitized be aware its held on by a lot of glue. To access the sensors and its little window. You just need to open up your phone, take out battery remove the board after disconnecting all the cables. The sensor is on the front of the ear speaker power button board. I hope that helps a little bit. I think I will end up replacing the part. If I can't get it to work. Its like $20. Unless anyone has any ideas.
[Sprint HTC EVO 4G LTE] metalfan78:
When I go into the test menu, my proximity sensor checks out fine, even in low light, which is when I have the problem. I can't decide if I want to risk getting an updated one or just deal with this issue.

Sent from my EVO