[Xperia Play General] TheCraig:
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Hayley: Hi Craig, thank you for contacting Sony Xperia UK Chat Support. My name is Hayley, please could I take your full name and email address?

Craig: My Name is Craig White, and my email address is *hidden*

Hayley: Thank you, how can I help you today?

Craig: Welll, While browsing XDA Developers Xperia Play Forums I had noticed that a thread stated that the Xperia Play was back on the 4.0 update page, And I'm puzzled as we were given the news that the Xperia Play update compromised the devices usability (I had used and still use the beta, I can play games flawlessly so I don't believe the excuse), But my question is, is this a simple typo or someone having a laugh in your offices?

Hayley: The phone won;t be getting the 4.0 update, this has been confirmed on our product blog here:

The agent is sending you to http://blogs.sonymobile.com/product...ich-rollout-for-xperia-smartphones/#more-5307.

Craig: I saw that.... but somehow the Xperia Play has turned up on http://www.sonymobile.com/gb/software/upgrade-to-android-4/

Craig: And to give you my honest opinion the reason we are not getting it is because its a rival to another Sony Product, The Xperia Play is capable of Ice Cream Sandwich, and it has very similar Processing power to the xperia Arc, which will be getting it.

Craig: But thats my opinion, if the Play had failed the verification process of getting it then I kind of understand as this device is a gaming deice

Hayley: It isn't because it is a rival - we have no other handsets like the Play so it would make no sense for us to withold it. It simply doesn't work well enough to release.

Craig: I figured it was a bit of a rival to the PSP, No match for the Vita (That is an awesome portable gaming device) but my question is why is the Xperia Play listed on http://www.sonymobile.com/gb/software/upgrade-to-android-4/

Craig: If you don't have the answer than thanks for taking the time to answer my question, I'm just hoping sony has given in to us :P

Hayley: The website will be an error I'm afraid, as the release I gave you above was published on Thursday this is the most up to date information.

Craig: There goes my faith in Sony, Thanks again, One more question Why are devices such as the Active getting the update, I believe the Xperia Play is a more capable device

Hayley: It is to do with how we can develop for the phones. If the phone is stable enough to be released a 4.0 update then it will be. The reason for the play is likely to be because the games use so much memory, so the gaming quality aspect of the phone would be decreased. Since this is a main selling point of the phone it wouldn;t be sensible to release it.

Craig: What about the latest sources? Is there any chance Sony would release them for us

Craig: So we won't feel completely abandoned, And will be still receive updates?

Craig: for Gingerbread

Hayley: There should be more updates, just not to the Android version.

Craig: Do you have any idea about the sources being released?

Hayley: I don't, no. Any new software will be available from our websites.

Craig: Okay, Thank you for your time, I appreciate it, But hey we always have Custom ROMS :D Thanks again

Looks like we will still get updates, And it looks doubtful about the sources being released :(