yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
Hello mate,

Your question is not easily answered as it touches one of our main concerns.

The numbers are not clear and HTC is not being honest. A contact I have over at HTC elevate speaks of a negligible amount of devices. We however had persons who got an exchange device 3 times which totals to 4 affected phones in a row. That is not mainly so but it is very common to have it replaced twice and only the third device is ok.

Also many repair attempts fail, I would say like 50%.

But: it is extremely hard to take guesses from what we see because there are so many unknown variables.

If I where you I would buy it because I feel that chances are good enough to get a good device but I would make sure to have proper warranty and an insurance possibly.

Morons for the win!
[HTC One S] stupot123:
Hi all

I decided to send my phone to HTC its going tomorrow. I was on the phone to them and they said that the 2.31 was suppose to be a fix but it did not work on all phones, if the update did not work then its a hardware issue. So fingers crossed to see if it come back any better. Will let you all know.

Stu
[HTC One S] Rapier:
That will be an issue. If the fix comes through an official update then it won't be of any use for those using unofficial ROMS like AOKP/AOSP. Of course, I don't expect HTC will solve it for all, but to be forced to stay with official ROM & Sense is a major drawback for me :( First thing I do to a phone is root & flash a custom ROM like CM. Especially now when JB is available.

Sent from nowhere over the air...
[HTC One S] Sneakyghost:
Not a problem at all. Just ruu the phone and get the update, afterwards restore the nandroid you did before. Voila, New radio, New kernel (will follow once HTC releases the kernel sources of course). That's how easy you get your fix for the home button issue.

Only that it doesn't fix anything.

Sent with Tapatalk for morons :D
[HTC One S] Rapier:
I see, it makes sense then. If the fix is included in the radio/firmware it can even be extracted from RUU and flashed separately not to have the entire RUU flashed. But as you said, first HTC should come out with a fix that works. Thanks for clarifications, I'll watch this thread closely

Sent from nowhere over the air...
[HTC One S] Sneakyghost:
You are welcome mate. Now click the thanks button :D

Well, the "flash the radio separately" part is not as easy. As long as you have a hboot below 1.13 you may do so but you will not be able to do that with a hboot 1.13 or 1.14 anymore.

Also, a RUU contains carrier-specific images (adsp.img and wcnss.img) which contain some important configuration stuff, which might not be required but for some it leads to bad reception and other sh1t going on if they just only flash the radio.img. The problem with these two other images is that i haven't been able to successfully flash them and neither has Tecardo, who knows a bit more than i do about that business.

So if you just want to flash the radio you need to take these facts into account. If you still have an old hboot consider yourself lucky and avoid to RUU the phone if possible to keep it. It lets you flash a few things more than the new hboots.
[HTC One S] Rapier:
T

My bad. I was thinking it's like for Desire S... Seems like HTC not only doesn't solve the issues but also makes dev's (and users) life harder. There will be a lot for me to learn and read when I'll switch from Desire S to One S

Sent from nowhere over the air...
[HTC One S] Sneakyghost:
Ah ok so you havent gotten that phone yet, well then take that as a big bold advice. If you buy one soon, you might be very lucky and still get one with Firmware 1.47 and have one of the old hboots, although most phones now come shipped with 1.78 which has already 1.13.

Also, you have to check what you want, like the S3 version is sold widely now. I found out today that one major seller in germany, Cyperport, specifically re-ordered a batch of S4 devices and has them in stock again as the demand is high for them. But most others just sell them mixed. You don't know what you get until you open the box. The S3 is NOT nice, its got an older SoC, more power hungry, less performance, plus it also seems to have the home button issue. So watch out for that.

Take this as free advice. Next time i will have a paypal button :D

(just kidding i like helping out)
[HTC One S] Rapier:
No, I didn't bought it yet, I still wait for an offer from my provider (somewhere at 150 euros I hope). Meanwhile I wanna learn about the device and it's problems and also see what posibilities (custom ROMs) I have to play with. I love my Desire S but is quite old and One S even if it does not have such a huge screen (I don't like big screens, I look for something that can be operated with one hand), packs a load of firepower. The Krait processor has even beaten the quad core in some tests and the device looks nice too. I was eagerly waiting to get my hands on one. Even with the small issues (or big) here and there it's still one of the best handsets out. I don't like Samsung so I'll stick with HTC

Sent from nowhere over the air...
[HTC One S] zajda123:
Claim or not?

Hi guys,

I'm starting to be really pissed off. My phone is practically unusable and no one from HTC can give me answer about update. (I've tried czech and german HTC support). They are saying, that I should send it to them and they will look at it. So I'm now wondering, if I should send my phone for a repair. But I'm a bit scared, that they will replace my S4 and send me back S3. Does anyone have experience with HTC repairs? Can they simply replace S4 with S3 without any warning? For me is S3 not adequate compensation. And I'm worried that once I will accept new phone from HTC, I won't be able to make a new complaint about processor inside.
[HTC One S] Sneakyghost:
This problem has been discussed a lot and I think you might find your answer in the thread for this question. It is somewhere in the one s forums. S3 for S4 exchange has been discussed in more than just one thread I think.

I believe the answer is: legally they can do it but as long as they have the S4 in stock they replace with that one.

!ATTENTION DEAR READERS!​

I urgently need the reporters of the Devices with Serialnumbers HIGHER THAN xx25 (not 25 but higher) to report their full serial to me via PM please.

This is very important. I will tell you why soon i hope (as soon as i get permission anyway).

There is 18 valid reports in the sheet with Serialnumbes xx26 or higher. I need you guys to come forward and let me know your serial. If you don't trust me, please absolutely report to HTC asap. They need to know.
[HTC One S] v:
HTC knows my serialnumber as I reported the issue to their hotline.

Regards,

v
[HTC One S] luk_m5:
According to information publicated on engadget we are really close to get JB on our phones. I hope it will resolve touch button issue.
[HTC One S] Sneakyghost:
Jelly Bean hardly will. Maybe the Kernel and Radio that might come with it though.

There's still that rumour we had on the other forum, someone saying he heard the 2nd October, which would be today. I doubt that though. But i think its safe to assume that we will see a release within the next few weeks.

[EDIT]

Thanks to bracki from android-hilfe.de for finding:

http://m.engadget.com/2012/10/02/htc-jelly-bean-one-series/

By the way: home button issue coming back big time now on my device. The joy didn't last long...

[EDIT]

Was requested by Mr. Dunn to call in to support again and ask for repair/replacement.

Agent said what i had done to the phone (full wipe and RUU) is all the repair centers would do so sending it in makes no sense. Exchange? No.

Well, i guess that's what i wanted to hear. The agent apologized, saying hes been new to this issue, usually working in a different area. I spoke to HTC Uk because DE was overloaded. He was friendly and helpful, pushed it to escalation once more (been there already lol) and didn't help at all in the end, saying 2.31 was supposed to fix this. Guess that's what i will be sending to Jason Dunn then.

If any of you don't get through with a request for replacement like this please let me know including your serials, i think i will spam Jasons Email with your reports then. Gonna annoy them guys a bit now.

As already stated, i am particularly interested in any Story from devices past May (xx26 and up).
[HTC One S] zoesdad70:
I have a YouTube video of the homescreen problem in action and today someone commented on it:

"Same problem﻿ on the New xperia mini , takes place random since i updated it to ICS"

Also in the news today is that HTC announced the One X+, an upgraded version of the One X. If they are replacing the One X barely six months after launch, will they do likewise with the One S?

I'm awaiting the return of my One S from its third repair with HTC. It should be here tomorrow and I'll report on what they've done along with any relevant details on the hardware versions/serials.
[HTC One S] corbie:
After 4 weeks waiting I received brand new phone.

It's my third HTC one S right now.

SN: HT27****

1.78.206.4 CL59594

Baseband: 0.16.31501S.17_2_10.23.31501S.10L

After two hours working on GSM, I didn't notice sensitive button problem.

It's to early to say for sure.

Sneakyghost how to reproduce that error quickly, I know that was somewhere in the thread, but I can't find it. :(
[HTC One S] stupot123:
Hi All

I have sent off my htc for repair today, hopefully it wont take too long, I wrote out a short description about the problem, Along with saying that the 2.31 update did not fix it, And I ask for a replacement if they could not fix it. Sound like I could be sending in the phone a few times more. So fingers crossed.

Stu
[HTC One S] Sneakyghost:
There had been a hint that this Problem is known to occur on the HTC SDA over at the android-hilfe.de Forum. Then there is the Nexus S and the Galaxy Nexus.

This problem could by its very nature theoretically appear on any device using GSM and capacitive buttons. So it does rather surprise me to NOT read about more devices. Your report does not come as a surprise to me to be honest.
[HTC One S] Sneakyghost:
The way Tecardo and i used was: cut out a small paper-strip that fits underneath the SIM cover. Cut out a circle for the Camera if you like. Then put the cover back on. The paper has some shielding effect and it is similar to taking the cover off i think but this way you can keep the protective cover on but still disable the Antennas for WiFi, BT and GPS. The theory behind this is: the phone has essentially just one Radio that serves all 4 parts -- the latter 3 plus the phone radio. If you disable 3 of the 4 antennas, the phone will increas output on all antennas, also the phone antenna.

This method was successful a while when i ran an older RUU but would not work out on 2.21 anymore and didn't on 2.31 when i last checked. So its rather doubtful you manage to do so.

Also, since you mention a Serial from July i would think your device is very unlikely to show the problem. Best is to just observe it as the problem will develop over time by itself if your device has gotten it. First symptoms will mostly be button dead locks before the actual switching starts.

You could run RUU 2.31 to make it appear quicker as that Radio brought the issue back to quite a few phones. It must be nearly as bad as the 1.78 based Radio.
[HTC One S] zulmaslet:
well i just received after another mail to HTC Support BENEDELUX that the patch is beeing rolled out :

Bedankt voor uw email. Na onderzoek van alle meldingen van klanten met het home-button probleem met de HTC One S, hebben we hiervoor een fix ontwikkeld in de volgende software update. Onze excuses voor het ongemak dat dit probleem mogelijk heeft veroorzaakt.

translation :

Thx for your mail. After investigation of all the reports we received from the clients concerning the home-button problem with the HTC One S, we've made a fix that will be pushed in the next soft update. Our excuses for the discomfort that this problem has caused.

I also had to send my Cellphone info to them so that they could see if and around which date the updat should come ( and probably if it wouldn't fix the prob then they allready had more info around the cause dunno about that )

Greetings
[HTC One S] Sneakyghost:
For all I know by now I would think another update will not help you but I will remain open minded and hope for the best :D

Sent with Tapatalk for morons :D
[HTC One S] zulmaslet:
Well i got the same feeling, But who knows maybe there is some magic in the world and by some strange reason it will magicly dissapear and lets hope no other issue will return in exchange :) ah well lets wait and see :)
[HTC One S] markeemark:
Update on my experience on HTC repair. Received the phone back yesterday, it was in repair due to chipped casing, homescreen bug, and weak signal. 7 day process. Casing replaced with the new design, I'm pretty sure they have replaced the screen, and they have updated the firmware. I've attached before and after shots of the set up but I'm no expert as to what it all means. So far, 24 hours in, no sign of homescreen bug or any funny behaviour from the keys. All seems ok. Couple of minor glitches that weren't there before but nothing to worry about. No improvement on general signal strength. I realise the bug can randomly appear in the future but they seem to have a fix for it when you send it in, even tho it hasn't always worked for people. Hope this helps.
[HTC One S] magnetboy:
Two of your screenshots (with the higher Android 4.04 and 2.31... numbers) are absolutely identical to my phone, which has homebutton problems two or three times a day....Hope the replacement screen fixes it for you....
[HTC One S] zoesdad70:
This is getting beyond a joke.

My One S was sent last Tuesday to HTC for repair after the Vodafone UK update failed to resolve the homescreen issue. I noticed yesterday on the HTC tracking system that the phone had been dispatched on Monday and asked for an update. I was told the phone had been returned to me because of liquid damage.

Now I've always been extremely careful with my phone and kept it clean, safe and out of moisture/rain/etc.

Then my phone arrived back this morning, poorly packaged so it now has several new chips in the back of it. It also came with a note to say that the device was unrepaired "because this particular device is out of its warranty period and the parts required to repair your device are no longer available". Excuse me? The phone is barely six months old!

If anyone is reading this and is considering buying anything by HTC, run away. Don't do it.

Update: HTC are now saying that my phone IS in warranty and is not liquid damaged. So, I have to send it to them again. That'll be the forth time. Repair #1 took 14 days and they swapped the phone or changed the motherboard. Repairs #2 and #3 were non-starters; with repair #2 they lost my phone and then sent it back unrepaired. The two failed repairs have meant 21 days without my phone and it now has chips out of the back panel which weren't there before the "repairs".

Is this inspiring confidence in HTC?

If I give the phone to Vodafone, they'll simply do a factory reset on it and send it back or they'll send it off to HTC.

The longer this goes on the better Apple are looking: They may want to own you but the certainly have the right attitude towards rectifying faults.
[HTC One S] markeemark:
Zoesdad I agree with you HTC are hopeless. Looks like you need to take this up with the retailer. It's easy for the HTC franchised repair centre to knock it back without having to explain to you in person why. From the courier documents I received the repair is done by regenersis who do all makes, you are even dealing with a third party in effect. It is the original retailers responsibility to repair or replace or prove your neglect so backheeling that to someone else is not acceptable.

---------- Post added at 11:52 AM ---------- Previous post was at 11:47 AM ----------

The day before I sent it away I received and installed the 404 update and if anything it made the problem worse. I added a note to this effect on the repair docket. Still in the lap of the gods as to whether it's a permanent fix tho as others have found out
[HTC One S] zulmaslet:
Omg , really now i was thinking that HTC was giving the info about the JB update ( with possible update of the radio and such ) now they are telling me that my phone is allready has been updated => the update is concerning the software number 2.31.401.5 and version 1.06es ...

Somethimes i really wonder if they are laughing with us.

They also advised me to do a Factory reset -> like i didn't allready try that :p

I really wonder which nitwits are working over there. Ah well guess i'm still gone complane my ass of at HTC Benedelux and hope for the best

To think that i loved HTC ( I practically flashed my Hero to death with other roms :p and now if it wasn't for my screen that is screwed ( the coordination is really off : typing isn't possible anymore :p ) i'd still use it ! )

Any other suggestions i could add to my following mail to them :)

Greetings
[HTC One S] Sneakyghost:
You'll just have to go the standard route or be a real pain and bug them on the phone but I doubt you'll have success.

Sent with Tapatalk for morons :D
[HTC One S] stupot123:
Hi all

Sent my phone they should have it tomorrow, Just have to hope and pray that they do something to fix the problem. Not keeping me hopes up though. Just have to wait and see. How long before they send back the phone?

Stu
[HTC One S] mugenx5:
Hi All

i have now my phone back from repair since one week. They replaced the hole device.

I have now one from the SH23 series with 1.78 Firmware.

The first thing i did was to do an official upgrade to the newest Version 2.38.166.6 and 1.06es.50.02.31_10.09a.50.04L Radio.

Since one week i have absolut now problems. the device is working perfectly

Markus
[HTC One S] 1mhtc:
i've been following this thread for quite some time. currently a htc user in malaysia. as much as i've supported "operation rolling thunder", i don't even see an official announcement from htc acknowledging this issue. even when there were well known magazines like CHIP publishing this issue, htc didn't even bothered. makes me wonder, are we the minority? htc could have moved on their concentration to other newer phone models like the htc one x+.
[HTC One S] opiswahn:
That is exactly the problem, i think htc wishes they had never puished the S... They are bringing several alternate versions of the X to the market, i think that says a lot. The S is unwantet, they are positioning the X'es in all segments, so the S is obsolete. So why bother with an issue that only (seems) to concern a little number of people... Just deny and wait until they switch to X or another vendor, thats my oppinion.

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] Sneakyghost:
I have mine sent in now. Let's see what Arvato does with it. The Support Agent from HTC UK (was transferred there because of overload in DE) said all they would do is run 2.31 RUU. Well, i did that already.

They might also refuse service as i don't have a proper proof of purchase.

I am still putting some hope into the latest Vodafone 2.38, as that contains this new radio 1.08es which couldn't flash yet. It has gone pretty quiet over at the VF forums after that update came in.

I think we might be getting that very same radio on the WWE Phones with the next Software update (JB that would be i guess). Jason Dunn didn't get back to me yet either. We are a bit left out in the cold i think.

Some good read again, from Android-Hilfe.de: http://www.chip.de/news/HTC-One-S-Debakel-Von-der-Nr.-1-zum-Pannenkoenig_57834622.html, shared by user Julian315. Thanks.

Use a translator. Its from CHIP again. Someone's being really pissed off over there lol. Right so!

Zoesdad,

i only saw your post now, i tend to oversee posts with Tapatalk sometims. Wow what a bummer story! If i where you i had sold the POS by now and ran away as you suggested. That is just so not funny. But also it sounds like your repair center is creating a pretty neat mess on their jobs. Looks like the man in charge couldn't identify your phone as what it was lol. Or got it mixed up...
[HTC One S] opiswahn:
Well, it certainly helped me. The issue is not completly gone, but since the update(3 Weeks) i had only two button lockups, and thats it. If it'll stay that way, im pretty satisfied.

I think that JB will come on the 1.06es radio, since it's the common radio for unbranded devices. Vodaphone will do their JB on the 1.08es radio hopefully. Hope they don't take too long after the unbranded ones ;)

Nice one! Now HTC needs to read that ;);)
[HTC One S] Sneakyghost:
Considering that HTC changed their update strategy from WWE first to Carrier Phones first i would think that the same will now happen to the WWE phones what we saw before happening to the carrier phones: we eventually get what the branded phones already have - the new radio. Since JB will be ready then too ( i think) i reckon that we get JB with either the 1.08es or an even newer radio.

Nonetheless, i do NOT believe in what we where told a few month back: "The issue is definetely fixable in software". I think that was nothing but a dream.
[HTC One S] Andy2502:
i can solve the problem, when i touch the HomeButton for some seconds.. and it works!!
[HTC One S] 1mhtc:
HTC one aSs will definitely be my first and last HTC phone. I'm going back to Nokia or some other brand.
[HTC One S] zoesdad70:
Just to add to the miserable life story of the One S, Vodafone UK say it is no longer available. Details here

Barely six months old and being killed off?
[HTC One S] opiswahn:
Wow, if that's true that's a real downer!

But it's kinda what i expected, since they are pushing the X'es and keep creating new versions of it...
[HTC One S] usaff22:
That's sad. But then again, the HTC Wildfire, my old phone was never popular until it came to its last days. Then development REALLY flourished, and came to its best.
[HTC One S] rrrah:
Seems like I should sell my One S and buy another phone. Moved to Poland and the issue just got worse. Now it is totally unreal to use my phone.
[HTC One S] stupot123:
Hi All

My phone is in Repair keeping my fingers crossed that they do some kind of a fix being contacting HTC support I will ring repairs on monday and keep up the pressure. Will let you know when my phone returns. :D or :crying:
[HTC One S] blacktnt:
hey guys i found out if i turn on the USB debugging, the Home Button Problem occurs not so offen. so try it out!
[HTC One S] Phuturist:
The latest cm10 builds now have the radio integrated in the kernel. I went from 1.06 to 1.08ts. Not sure yet what this is going to do to my home button issue as I was pretty fine with 1.06 (minimized the problem to only occurred at really bad reception). If it makes a difference either for the good or the bad I'll post it here.
[HTC One S] odl:
1.08ts included in latest CM10 didn't make any difference for good to me... If I switch settings to use 2g only, home button goes crazy.. ;)
[HTC One S] PuffPan:
Hi there.

Sneakyghost postet a link to Chip, content was, that the One S turned to a "problem phone".

The content has been updated, there's a answer from HTC now.

I'm not allowed to post links. But you can find the link in comment no #951.
[HTC One S] opiswahn:
Link: http://m.chip.de/news/HTC-One-S-Probleme-HTC-bezieht-Stellung_57834623.html

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] abonec:
finaly it works

Hello. I don't know solved this problem or not (it's hard to me to read all this posts in foreign language). But about week ago I received my repaired one s from computeruniverse and while week phone works fine. They said service center replaced motherboard in phone.