yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] jackmei2:
what are some types of issues related to the mainboard? like mine can't seem to connect to my PC, even before I softbricked it. thought it was a rom issue, so I was flashing a few roms to see if that would correct the issue when CM9 didn't play so nicely with it.

also, for the RMA status on the asus site, how accurate is that? mine's been stuck in WF4 for quite a few days now, but no one has contacted me.

thanks for checking in with us!
[Asus  Eee Pad Transformer Prime] paddycr:
Dumb question but what are you guys shipping your prime in? I was thinking of sending it in the original packaging but wondering if I would get it back again when my prime was returned to me.
[Asus  Eee Pad Transformer Prime] theandies:
The only dumb question is the question not asked.

I shipped mine in the original box but I did have that put into another box at FedEx and paying for that box/packaging was the only expense I accrued in the whole RMA process. I guess if you have a box lying around and if Asus still pays for two-way shipping then you'd be golden.

I got my original Asus box and the box I bought back from Asus.
[Asus  Eee Pad Transformer Prime] theandies:
I don't know if I'd have divulged that information here!:laugh:
[Asus  Eee Pad Transformer Prime] jeallen0:
I see a ton of tablets that won't connect to pc but will charge. Most of the time it is just the dock cable or the use cable. In the off chance that it is the mainboard, you are kinda SOL. Revert to stock if you can before you send it in or you might be hit with a charge for a new mainboard.

The Asus site relies heavily on tech updates. Throughout the course of the repair we are SUPPOSED to be updating so the customer has a real time idea of the repair, but alas, we have some pretty hard hitting derps that don't update, in which case, the customer is left in the dark.

Sent from my SGS2
[Asus  Eee Pad Transformer Prime] jeallen0:
Like theandies said, pop it in the original box and send it in. If you are worried about your tablet being damaged in transit, don't be. It's more likely that a tech will drop your tablet :-P

Pshhh, this is my "not worried" face. Didn't sign an NDA or anything, therefore: Not my chair, not my problem! 8-D

Sent from my SGS2
[Asus  Eee Pad Transformer Prime] paddycr:
Thanks. What's the current charge for a mainboard? I am thinking I am going to get hit with that charge :p
[Asus  Eee Pad Transformer Prime] jackmei2:
ugh, I was stuck in a CWM boot loop, so I couldn't revert to stock at all. how much does a new main board run?

and thanks for the response! nice to get an insider view on things inside the repair center
[Asus  Eee Pad Transformer Prime] jeallen0:
It's actually quite stupid how much they cost. You are looking at about $199 for the board plus a fee of $90 for the service.

As I am not at work right now, that's not a specific quote of any sort, just an idea of the charge. The $90 charge is a mandatory service fee applied to all CID repairs.

Sent from my SGS2
[Asus  Eee Pad Transformer Prime] jackmei2:
wow... I might as well get a new tablet... it's ridic that just cuz I unlocked the bootloader it exempts me from ever getting a repair on the faulty hardware. granted I softbricked it myself, but if the usb connection was working, I could have fixed the softbrick without having to send it in to Asus. I think I may have to write a complaint letter to them.
[Asus  Eee Pad Transformer Prime] jeallen0:
If you get in touch with asus customer service, a lot of the times they will work with you. I see a lot of 50% discounts given and CID fee waives. It is deff worth a try.

Sent from my SGS2
[Asus  Eee Pad Transformer Prime] paddycr:
When you say "customer support" would you recommend the people on the phone or on this forum? Thanks!
[Asus  Eee Pad Transformer Prime] nhshah7:
just weighing in with my two cents here.

Sent my prime in to TX late may/early june for green camera issue and lcd mura. overnight shipping (paid for by asus) to the facility and ground shipping back to me. Whole process took 12 days from when i shipped it in. very happy with the turnaround time :)
[Asus  Eee Pad Transformer Prime] jackmei2:
I finally got an email back from Asus and they are trying to charge me $209 for the mainboard and $60 for labor.... yikes. might as well get a new tablet for $269... I bought the thing for $400! let's see what customer service says....
[Asus  Eee Pad Transformer Prime] paddycr:
Why did you RMA? How long did it take them to email you once they got your Prime?
[Asus  Eee Pad Transformer Prime] jackmei2:
no PC's would detect my prime when I connected via USB. it wouldn't show up in device manager. then when flashing CM9, it softbricked and wouldn't boot past CWM. it is easily recoverable via ADB... but ADB doesn't work if your computer can't connect to the device! so I softbricked it with no hope of recovering it by myself.

it took them about 2 weeks to get back to me. sent in and received by Asus in Texas on June 23rd.
[Asus  Eee Pad Transformer Prime] paddycr:
Thanks. I will be interested to know how your discussion with customer support goes. I suspect I will be doing the same in the next few days :(
[Asus  Eee Pad Transformer Prime] jeallen0:
Ouch. See, if it were up to me, I'd be warranty replacing the all the mainboards that were softbricked due to a defective dock pcb cable, but alas, Asus corporate determines how we handle rooted/unlocked devices. Quite a shame actually.

Let me know how your conversation goes with cx service.

Sent from my SGS2
[Asus  Eee Pad Transformer Prime] jackmei2:
I don't suppose you got a good CS number to call? I tried emailing CS and they said to speak to my rep about the costs associated with the repair. I had sent her an email already too, but I haven't heard back from her.
[Asus  Eee Pad Transformer Prime] acrproject:
I sent in my prime to the Grapevine, TX location 7/3 to repair the rear camera (had green static) and they received it 7/9. I checked my RMA status yesterday 7/10 it said, "repairing" and today 7/11 it says, "ready to ship." Now it's time to wait for my tracking #. Turn around time was fairly quick, I just hope my prime ships back in the same condition I sent it, especially after reading several members experiences with their prime coming back scratched or dented.
[Asus  Eee Pad Transformer Prime] paddycr:
I just got my FedEx tracking number for my RMA. Does this mean that I will not have to pay for the repairs (I do not see "CID" anywhere). Also, how do I know what they did to it? The email that I just got contained no details.
[Asus  Eee Pad Transformer Prime] jackmei2:
if they are sending it back to you already, then you're golden. someone emailed me and said that I broke it myself so they were charging me for it and to return payment info to them before they fix it. if you didn't get an email like that, that's awesome.
[Asus  Eee Pad Transformer Prime] jeallen0:
To settle your nerves a bit, most of the time tablets are damaged during transit and not at the facility. When they are and there is a customer damage dispute, we cover the cost of repair for damaged components and bill fed-ex. If you have your tracking number, you will not have to pay anything and the tablet has been repaired.

ALSO, apologies for the delayed response, we are setting up shop and training for Nexus 7 service :-D. These 60hr weeks are killing me but the check is hella nice.

Sent from my SGS2
[Asus  Eee Pad Transformer Prime] paddycr:
Appreciate your reply. I look forward to getting it back. However I am guessing that is is going to come back with a locked bootloader and I am going to be unable to re-unlock it. Any idea what you guys do to them to make the unlock app not work?
[Asus  Eee Pad Transformer Prime] jackmei2:
nice, your rep was saying that they were really busy and quite behind on the repairs right now. I was just hoping it's not because they are piling up with TF201 repairs...

I also got another response from the rep dealing with my case and she said that the tech wasn't able to connect my prime with their computers either, but then blamed it on the custom OS.... what BS! she did offer me 15% off of the total repair tho... I sent a reply back hoping she can do better than that. she also said that paying for this repair will re-enable my warranty and re-lock the tablet.

in the end I guess I will have to fork out the cash for this repair as it would be less than full price for any 10" tablets right now.
[Asus  Eee Pad Transformer Prime] Patsfan4553:
Weak wifi

jeallen0

Just wondering what you guys are doing for tablets with weak wifi? I can't take it anymore so I just sent it in for a Rma. Just curious. Thanks
[Asus  Eee Pad Transformer Prime] caseyc:
On the hook for a $300 LCD panel replacement for my prime ($218 for the panel, $50 labor, $35 freight) because my prime is unlocked. The Asus rep even admitted it was defective, and that it was of no fault of mine. This damn bootloader unlock policy makes me want to boycott Asus.

Anyway, Rma started almost 2 weeks ago, sent tablet to the Ontario service center... arrived in a couple days. Watched the status change from repairing to "waiting for customer confirmation" where it sat for a full week before I got the bill. I have 2 business days to decide whether to repair or not.

Seriously, this experience is brutal... not impressed.
[Asus  Eee Pad Transformer Prime] jeallen0:
The Ontario center is in need of an asskicking. Periodically they send us shipments of stuff they can't complete... It's pretty bad, I will admit... As for the unlock policy, look at HTC and other companies... It happens, oh well, right?

There is an official "Asus approved" wifi rework we perform on tablets with a C2 and earlier serial number (it includes a new wifi antenna, some sponges that provide better contact between the mb and the lcd, effectively turning the whole tablet into an antenna, and a spacer to prevent shorting out the lcd) ... But tbh, I am skeptical of its actual effectiveness... For those that still have issues and send them in for a second go, it's a mainboard swap. There's also a massive know issue where wifi speeds are drastically decreased and audio sync is thrown out of wack when streaming video and using any sort of bluetooth device. There is no fix for this as of yet.

The policy that Asus has regarding unlocked devices, I will admit, is rather strict, however, such is the price of quality. I would like to see a little bit more openmindedness in regards to unlocked devices from manufacturers in general, and am looking forward to how we are going to handle the Nexus 7.

This message was smashed through a small grate by a slice of lemon wrapped 'round a large gold brick.
[Asus  Eee Pad Transformer Prime] caseyc:
The funny thing about HTC is that I had a Nexus One which I had immediately unlocked and after about a year the power button stopped working. I set up an RMA with them, shipped it to them untouched (ROM, recovery and all) expecting a bill either way and they sent me a brand new phone a week later with a locked bootloader. Still have the box around here somewhere I think... now that's customer service!

I had hoped Asus would take a bit of accountability on this one and admit where they're wrong. It makes sense, they don't want to get a million calls from users who screwed up their ROMs, but in my case it was entirely a hardware defect that had nothing to do with changing the OS or anything like that...

It's sad that "power users" get the shaft by Asus in this situation. It really hurts development when you push people away with stuff like this.

The worst part is now this will be a $1000 tablet, and who knows what's going to break on it next... Reading these forums makes me really lack confidence in the prime and Asus as a whole - doesn't help that I had a million and a half problems with their motherboards back in the day too.

Funny thing though, they will ship the tablet back to me for free if I decline the repairs, but I have to pay $35 for them to ship it back if I approve the repairs. Argued the cost of this and got nowhere.

Really, REALLY, disappointing.
[Asus  Eee Pad Transformer Prime] jeallen0:
What I'm seeing is that you are arguing that your first official Google dev phone didn't incur a charge while it was rooted and serviced and so all subsequent devices you own should be treated the same? I'm not condoning the position that Asus takes on unlocked devices but look at it from a business standpoint. Whether it was a hardware defect or not (which does happen), you unlocked your device, thus voiding the warranty. At that point, you are at the mercy of the manufacturer, and can only lay blame on yourself. The bad experience you are having may in part be due to the backlog of work that the Canadian repair center has, but not entierly. As I said earlier, i'd love to see more businesses embrace the modding community, but until they do, a void warranty is just that, void.

This message was smashed through a small grate by a slice of lemon wrapped 'round a large gold brick.
[Asus  Eee Pad Transformer Prime] caseyc:
No, not assuming all future dealings will be the same as HTC... I just wouldn't mind a bit of compassion regarding the situation which is what HTC seemed to have. It was a nice experience, I'm just now seeing the opposite of that experience with Asus unfortunately.

It's ridiculous that manufacturers enforce the policy to begin with, and as I said before it stifles the progress of development...

That said, I agree - you are correct, I can't blame anyone but myself - it's just really disappointing, that's all. It would be nice if there were a difference between bootloader-created issues and unrelated issues for the warranty, but there isn't and I'm screwed.

I guess it would just be nice if there were a few other options as opposed to $300 or no tablet. I treat my stuff as well as I possibly can and still ended up with an unusable tablet.

Just frustrated.
[Asus  Eee Pad Transformer Prime] passsy:
send mine for RMA (Czech) because of the green camera issue two weeks ago.

It's still stuck with "Waiting-[WB1] Wait for Material/Spare Parts".

:(
[Asus  Eee Pad Transformer Prime] jeallen0:
Here at Grapevine TX USA we are waiting for more cameras from Taiwan as well. Yay for parts shortages :-S

This message was smashed through a small grate by a slice of lemon wrapped 'round a large gold brick.
[Asus  Eee Pad Transformer Prime] theandies:
Let us know when they come in. :good:

My 8mp camera has that problem and I'm going to RMA soon.
[Asus  Eee Pad Transformer Prime] jackmei2:
when I unlocked my prime, it was because I had full confidence in Asus and in their reputation for build quality that I would not have any hardware issues. I've unlocked and flashed custom ROM's on a few different phones before and have never had any issues like I'm having with my prime. so it makes me question the reliability of Asus products.

I've also built my own PC's using Asus products in the past and my current system is running on an Asus motherboard, and I've never had any problems with them. so I figured I could trust the hardware on my prime. it's also odd to see that Asus encourages system modders for PC's but then doesn't support the same thing with it's tablets.

so once I get my prime fixed and the bootloader re-locked (thus reinstating my warranty), I won't be unlocking it again. I just can't trust Asus or my prime anymore.
[Asus  Eee Pad Transformer Prime] caseyc:
That's awesome that they will re-lock your bootloader, especially if that means your warranty is valid again! Plus the 15% off, that's a pretty solid deal... I must have just gotten a guy in a bad mood or something.

They didn't give me that option/idea at all, and I'm sure that I'll be getting the same chassis back with a new display, thus same serial number and likely still a voided warranty, regardless of whether they re-lock the bootloader.
[Xperia Arc Q&A, Help & Troubleshooting] mhs007:
Hi,

in the android commander software website

under FAQ section

They mentioned that the rooting is two kinds:

-soft root

-hard root

please can some one explain to me how to Hard root my Arc S in easy & safe way ?

I read that u can Hard root your device by editing the root image

How to do that ? and what's the safest and easiest method ?

Thanks!
[Xperia Arc Q&A, Help & Troubleshooting] Lancerfq:
Make a boot image or ftf of your Rom or download a stock boot.img or ftf

Pull out your boot.img.

Unpack.

Edit default.prop file, set value "ro.debuggable” to "1″.

Re-Pack.

Flash with flashtool like any normal rom

Though any method of rooting does this as far as I'm aware.

I may be wrong about this so don't take all I say as pure truth, I don't wanna feel responsible if you brick your phone :)
[HTC Incredible S] umartariq:
My HTC Incredible S signal bar got cross and mobile say out service area.

When I manually try to select network it says 'sim card does not allow connection to this network'

I have installed 3,4 ROMs but same issue, tried different radios but same issue.

Also tried *#*#4636#*#* thing, turned off then on radio many times but no use.

Any help will be highly appreciated!

One thing to note is that I can connect GPRS/ EDGE and browse normally without any issue still it shows no signal, but when try to make a call it says out of service area.

Also when phone restarts it locks on to network showing signals. but as soon as i make call signals are lost.

Awaiting help..
[HTC Incredible S] Epic.:
have u put the back part (the part which u seperate the phone to remove the battery) together firmly? that happened to me and as soon as i clicked the case together it worked!
[HTC Incredible S] umartariq:
Back cover is securely fixed, I have also cleaned the contacts of phone to back cover but still the same problem
[HTC Incredible S] umartariq:
awaiting help..
[HTC Incredible S] tpbklake:
Are you sure you have a SIM unlocked IncS? Sounds like it may be SIM locked.
[HTC Incredible S] itsbeertimenow:
+1 But I've never seen this before or else I'd help you out.
[HTC Incredible S] Nonverbose:
Sim card might have issues. Have you tried another one or sim in another phone?
[HTC Incredible S] compro01:
I agree with this. I had this problem when i had to swap SIMs due to a plan change. Got a DOA SIM resulting in this guy's same symptoms.
[HTC Incredible S] umartariq:
Thank you all for the replies, BUT I have tried all 5 carriers available in my country. The behavior is same for all SIMs. I bought unlocked Inc S. There is no doubt that it is locked because this strange behavior occurred suddenly when i was using my phone as usual. No new application / ROM or anything else was installed. It just suddenly started this behavior.
[HTC Incredible S] umartariq:
I think I have to send my device to HTC. At first I was trying to resolve the issue with help of you guys because it has no warranty. I have to pay for all the repair costs.

Anyway please keep me updated if any solution is available.

I'll too inform when my phone gets repaired that what was the issue, which might help some one suffering from same problem.

Thanks!
[HTC Incredible S] Epic.:
hmm probably u shuld restore to stock b4 sending to HTC! better chance of fixing it?

Follow this guide!

http://xdaforums.com/showthread.php?t=1359555
[HTC Incredible S] umartariq:
SOLVED

thank you all for the support

problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
[HTC Incredible S] Caelen:
HI

I have exactly the same problem than you

can you explain me how you solve it ?

Regards,
[HTC Incredible S] realalucard:
so what was it?

---------- Post added at 05:44 AM ---------- Previous post was at 05:36 AM ----------

what do you mean? so it was blocked by IMEI?
[HTC Incredible S] Dr.N0:
[Q][HELP] No Service after S-OFF & ROM installation

Hi,

I have a similar problem. My sister just bought a gently used Canadian Incredible S. It was unlocked and working fine on her carrier, Fido, but was running Gingerbread. Since the carrier doesn't offer this model, I decided to root it and install a custom ROM. I tried following THIS guide, but I rapidly ran into problems. I have to say it was my first time. First, the dev unlock failed with a simple "[ERR] Command error!!!" in fastboot. I did a search and finally realised my HBOOT was already at 1.13.0000 and that it was impossible to dev unlock. I also read that S-OFF was equivalent so I skipped the unlock and tried to flash the recovery, but that failed too. Then, I decided to skip Nonverbose's script and the RUU and use Revolutionary to S-OFF and install the recovery software. That worked so I installed Superuser, the ViperVIVO 1.3.0 ROM and did all the wipes. The phone works fine but it doesn't pick any signal. I flashed a new radio, the 11M, redid the APN settings and changed to WCDMA only with the secret code, but nothing works. I finally restored to the Gingerbread backup, but there still is no service. Any help would be greatly appreciated to understand and fix the problem.

Thank you!
[Nexus S 4G Android Development] fergie716:
Hello all, this is a port of rascream by rascarlo.​

Originally made for a few devices, like the GSM Nexus S, I decided to port it after seeing a rising interest in the ROM

Big thanks to rascarlo for making rascream and giving me permission to share with the community. Also thanks to simms22, morfic and everyone with euroskank for help and support

SCREEN SHOTS:​

DOWNLOADS:​

rascarlo_crespo4g_ota_06-25-12.zip

MIRROR (GOO.IM)

md5:

f76d1b9d48a624abe630f95bd5369e1d

rascarlo_bootanimation_flashable.zip

Flashing Instructions:

wipe cache

wipe dalvik cache

flash zip

reboot

log into google and let it sync

(opt.) push your busybox in the way you want or use Stericson BusyBox

reboot

(opt.) flash kernel since it comes with stock (i would flash trinity)

fix permissions

reboot

I recommend using a kernel from the Trinity series, downloads for those can be found here. I personally use T12 or T11 (EXPERIMENTAL, NON 4.7 BUILDS) both run very well on this ROM​

Judging by the change log you may have to install busybox separately

You can use the pre installed busybox app to do so
[Nexus S 4G Android Development] fergie716:
Themes/mods

NEW THEME 6-29-12

Dark Elegant v.1.2 for Rascream

ORIGINALLY MADE BY klinkerkp; PORTED BY ME

CHECK OUT HIS THREAD HERE

INSTRUCTIONS:

1) DOWNLOAD ORIGINAL DARK ELEMENT THEME

2) DOWNLOAD MY MOD FOR IT

3) FLASH THE DARK ELEMENT THEME THEN FLASH MY MOD

4) FIX PERMISSIONS AND REBOOT

DOWNLOAD:

DarK_Element_NS4G_addon.zip

**THEME PICTURED BELOW WILL BE UPDATED SOON**

Changed a bunch of stuff. Hope you enjoy

UPDATED 6-3-12

DOWNLOAD COMING SOON!
[Nexus S 4G Android Development] fergie716:
Change Log for Current Build

changelog:

- ad-hoc network support

- some edits in LockScreenTargets: better padding, smaller icons

- start pushing Stericson BusyBoxFree to system/apps

- new gallery.apk

- themed toast message background. SU and OS notifications

- new ic_lockscreen_handle_normal.png

- few ui tweaks
[Nexus S 4G Android Development] TheMachoMidget:
Downloading now...thank you so much fergie! And rascarlo and simms22 of course we couldn't have done it without you.

Edit: about to flash...can't wait
[Nexus S 4G Android Development] fergie716:
fsr;iufhS:IFHGs:IEUFGhSLIJGHF
[Nexus S 4G Android Development] stellar:
Downloading now. Thanks to everyone who had a role in this coming to our NS4G :)
[Nexus S 4G Android Development] tommy0823:
Thank you fergie, @rascarlo, and simms22. You guys are the sh*t. Figuratively, not literally of course. Downloading now
[Nexus S 4G Android Development] kijp15:
I LOVE YOU GUYS! *NO HOMO* xD
[Nexus S 4G Android Development] stellar:
Just installed and set up my phone the way I like it and WOW is all I have to say. Its speedy looks great (black backgrounds) and it has nice little mods like the AOKP toggles and the volume rocker music mod. I like how its basically the official OTA update and it comes with all the GAPPS you'd expect. I'm using Trinity T122 if anybody cares, thanks fergie and rascarlo! :)
[Nexus S 4G Android Development] jjhrrsn:
Thanks fergie!
[Nexus S 4G Android Development] phoenixaldana01:
is this based on cm9 or aokp