yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
yeah i am usually someone who loves to stir up some sh** and get big companies to act since i absolutely hate to just be a statistical number which has no value if it isn't backed by thousands of others. I just hate it. I want HTC to see my concern and do something about it, no matter how many people suffer the same. Be it one or a million.

But for this Device i was promised the official papers by post but they never came so that dude sorta ripped me off my warranty and i honestly don't have the patience to get that thru with 1&1 at the moment as my life is loaded with other REAL issues at the moment. I might just ring them up tomorrow and check the situation and how big an issue the missing papers are. If its an easy thing to submit it to RMA i will do it and leave a message at HTC's headquarters :D
[HTC One S] zoesdad70:
My phone is with HTC for repair (despite having it less than a month!).

They asked me for proof of purchase, which I had to include in the parcel I sent to them. Hopefully the paperwork you do have will be acceptable.

Good luck.
[HTC One S] SageKing:
Hi guys,

I read about the touch button issue, but no matter how hard I try I can´t force my phone to do the Homescreen switching. Hopefully I never get this problem.:o

One Question: when does it occur on your devices? I mean have you this issue out of the box or does it take longer to behave this bad?
[HTC One S] Sneakyghost:
Hi!

Sorry to hear about this.

To me, it doesn't seem to be the Home Button Issue. It sounds like faulty Hardware.

Have you wiped all caches when updating with the 2.21 RUU?

My suggestion would be to turn the device in. Send it back. Best option you have. Get a new one.
[HTC One S] PulpzillA:
Hi Guys quick update on where I am with the new RUU 2.21

I havent had any issues so far since i've updated. Been around a month now so hopefully no more problems with me.

As to how HTC see this update as the 'solution' to the problem, I'm disappointed and feel sorry to the others who still have it after updating.

Hopefully HTC can clear up the confusion and confirm that they are still working on a new fix.
[HTC One S] Shandorkar:
if prior to October will not solve the problem, give the phone to the service center. I think they just lie and do nothing.
[HTC One S] zoesdad70:
My phone's winging its way to HTC UK at the moment - I've already had it replaced once. No detail was given on the original repair but what is interesting is that this repair was requested by HTC just as others in the UK were getting told that an update was being developed to fix this problem. Indeed I specifically asked if this problem was being recognised and was told no.

When I get my phone back I'll post all the details on here to see what (if anything) has been done to it or if it has been replaced again.
[HTC One S] Shandorkar:
may be time to do so as suggested here? http://xdaforums.com/showpost.php?p=29419947&postcount=441
[HTC One S] kcmx:
Yes, I updated the 2.21 RUU and wiped all caches...So, it should be the hardware problem...

Sigh:crying: I am from HK and purchased the phone online from UK on June. The phone is still on my hand as the supplier claims if the phone have to replace/return, the posting fee will charge on me. Should I contact the supplier again and send back to UK or simply repair it by HTC HK? But it seems to be expensive if there is any change on parts as HTC said the warranty only covered by the UK region. (Not to tell I have unlock the phone.)
[HTC One S] Sneakyghost:
I'd tell the UK supplier to f*** off and do the repair. Get really angry and tell them its their move now. They try not to cover the costs for transport of course.But they have to. Your device is faulty. Period.

---------- Post added at 07:56 PM ---------- Previous post was at 07:55 PM ----------

Yeah like with my phone, i had a short occurrence of the home button issue but just once.

---------- Post added at 08:01 PM ---------- Previous post was at 07:56 PM ----------

I discussed this with Zoesdad on chat a few days ago, he thinks its a good idea too but i think its not really fair. Most people have the home button issue disappear from the new RUU. So the few ones left should possibly just get their device replaced.

I am not sure if it is the right thing to do to chase the media after HTC, they have problems enough at the moment. I reckon it could affect sales badly and thats not gonna help anyone as HTC is just losing money and they will invest in a fix even less. Every fix takes a lot of dev and testing time and that is costly. I think if the new RUU is fixing it for most people it should be good. The few remaining, well, as i said. They should opt for a replacement. HTC will do that i am sure.
[HTC One S] Phuturist:
Little update on the latest reaction from HTC Netherlands after they told me the fix was being rolled out.

In short, the employee doesnt have a clue. Athough suggested in this topic before it could be related to the SIM card I can not check this myself as I dont have another micro-sim laying around. I'm gonna ask if she can at least put some effort into obtaining a list of fixes of the latest update but I'm pretty sure that will lead to nothing as well.

HTC is just not acknowleding the problem. I'm glad my problems are pretty much over after the RUU 2.21 update (although I have syncing issues now that might be related to this update) but I would like to see a decent solution.
[HTC One S] Phuturist:
And the story continues ... here is the latest reaction from HTC Netherlands.

So they are telling me the latest official update is not a fix for the home button issue. They dont however have any clue about the cause of the problem, most likely because they are not giving it much attention anyway.

My conclusion, dont count on a fix anytime soon. If the RUU 2.21 radio update didnt solve it enough for you I'd send in the phone for repair. I dont wanna miss the phone myself and the problem has been minimized for me with the new radio so I'll just see what HTC comes up with (which is probably nothing).
[HTC One S] Badmiker:
+1

It's clear that there is a problem but I dont think this has to be a major issue; something from HTC stating that 'a limited number of devices are affected by a ......fault' would be quite realistic and needn't lead to huge numbers of claims.

Come on HTC. Give some support here; we all know there is something wrong with these phones. It seems to me that the HTC do recognise the problem and are happily exchanging any faulty devices returned to them. Can we have some sort of public statement here?

I'd have no hesitation in trying to bring a little more public attention (Engadget etc) to HTC's poor customer service here.
[HTC One S] Sneakyghost:
jason dunn replied to me now, he inquieres at the headquarters for us. he might have a statement the next days.

i just had the issue on the new radio again. second time. sitting beside my wireless keyboard. might interfere?
[HTC One S] pierre.grand:
Hi all,

I can confirm again in my case that 2.21 rom does not solve he problem even if it reduces its impact.

After having been in a dead-end situation for 3 months I start to se the "light at the end of the tunnel"

HTC repair center and after sale service didn't recognized the problem. I return twice the phone and it was sent back to me with the comment: "no repair done, no problem with this phone."

Contact on HTC website was answered by "A software update is coming"

Contact with my phone supplier(B&You in France) was : "if HTC does not detetc a problem with the phone we can do nothing."

After engaging a legal claim toward my supplier(B&You in France) they stoppped saying that.

They contacted HTC and came back to me saying they will exchange the phone.

I have a target date for that : 5 of September. We will see if the new handset have also the problem.

Now I'm fearing to get a S3 chip instead of my current S4, but I would say after 3 months of nightmare I will accept the downgrade.

I just want "turn the page" now.

That will be my last HTC.

My recommandation to people having the issue after 2.21 upgrade: send it back to repair center at least twice and then send an official request to the supplier(not HTC since they have no contract with you).
[HTC One S] rdlock:
Hi. Thought it was worth mentioning that I constantly experienced this issue in UK, but whilst on holiday in Italy it hasn't happened once. The phone has successfully switched between WCDMA and GSM automatically on numerous occasions. This suggests to me that it is a software issue and not hardware? I assume that UK and Italy use different frequencies or something.
[HTC One S] Sneakyghost:
It could be that the issue happens only on a small subset of 900MHz frequencies. The Bands are allocated to the providers in 10MHz shares. If this happens only on a specific range of 900-based shares it could well be that the provider in Italy uses another share that doesn't affect the buttons as bad.

It would be interesting to have some means of seeing the actual frequency used. Unfortunately i have not been able to find an app or method to make the used frequency visible.

On Samsung Phones people can access some sort of service menu which tells us the exact range but i know of nothing similar on the HTC Phones.

If anyone has an idea i'd be happy to hear about it.
[HTC One S] Laurence93:
Just started experiencing this. Earlier this evening with full/nearly full signal - I did notice that i was swapping between 3G and H quite a lot. First believed it was my greasy fingers (Was at an indian resturant while it was happening).

I got the phone about 2 months ago and had no problems to start with until i started to get the 'chipping' marks along the top in July. That got fixed and HTC for some reason wiped the phone. Now the phone has suddenly started going crazy with it vibrating away and coming up with the panel screen every second.

Quite disappointing really; Already had to send it off once, don't want to send it off again.
[HTC One S] zoesdad70:
I'm afraid to say that you'd best prepare yourself to send it off once again! HTC don't seem in any hurry to release anything to fix this problem (if indeed they can). Some people, after logging a call with HTC, are being advised to be patient as a fix is coming. Others, myself included, have had their phone taken in for repair. Mine's currently with HTC for the second time.

What we really need to do is raise the profile of this problem. Get the press involved. HTC have a presence on Facebook and I'm sure your supplier does too - I urge all of you to post your experiences on it.

I've been asking (awkward) questions over on the vodafone thread which have been ignored so far. We've now been dealing with this problem for almost four months and there's still no sign of a resolution. In my mind, we have phones that are not fit for purpose, with no known fix and we should be entitled to a refund.
[HTC One S] Sneakyghost:
Hahaha good joke really. If I could only locate the guy who sold the device to me. HTC is reluctant to provide service, 1&1, the original vendor says only the dude with the contract gets service as the phones warranty is tied to the contract, not the phone (what the bleep?!?).

I guess I'll book a flight to Taiwan next month and visit them there.

Oh wait. I'm broke. I bought already two One S. The other one has really bad voice transmission. Hard to make calls with it.

So, I guess I can't call Taiwan due to bad phones and I can't fly there due to expensive phones. Well done HTC! Hard to get you by your balls really!

Sent from my suffering HTC One S
[HTC One S] zoesdad70:
I sent HTC an email yesterday:

Just got a reply from Jonathan:

So, depending on which way you read the 'next 4-6 weeks', the update could come as early as next week or still be at least 4 weeks away.

And of course, that's only for unbranded phones. Add another few weeks onto that for your supplier to 'test' and brand the update!
[HTC One S] PulpzillA:
Uh Oh. its not the fix we thought it would be...
[HTC One S] opiswahn:
I thought people with RUU 2.21 still experience the problem... just less often.
[HTC One S] Badmiker:
That's

exactly

what I was told about 4 weeks ago.

Changing to WCDMA will fix it, but changing to GSM only will not. They seem to think be confused between the serious flickering problem, and the less-critical frequency switching issue. This isnt a fix, not even a temporary fix!

HTC are continuing to bury their heads in the sand and deny the problem. Think about what they have done regarding this issue in 4 months? Have they done anything except repeat platitudes? Even the 'resolution' they rolling out seems to be for a different issue. There is NO evidence that they even recognise this problem, much less have a fix for it.

Good luck raising it with Engadget/GSMArena etc. Now's the time IMHO.
[HTC One S] jahwol:
Hi all, apparently it solved for me with the 2.21 ... Few day (3) without bug.

My phone was sent to HTC support service 3 times. The first two times, nothing was done and the third time they sent me a quote of 139 € (171.45 US$) because my bootloader was unlocked. I refused the quote. They sent me back the phone and told me it was not repairable.

Then I applied the RUU 2.21 ... and miracle.

I think it works fine for a non-repairable phone !!!

Jahwol
[HTC One S] Sneakyghost:
Let's go "put on the sh1tkickers and kick some sh1t". (Quoting everlast from house of pain).

I knew they would try to get away with base 2.21 as a fix.

I repeated my inquiry to HTC elevate mod Jason Dunn, as he hasn't gotten back to me yet. I think HTC is actually not working on a fix. That's my straight forward guess right now.

Sent from my suffering HTC One S
[HTC One S] opiswahn:
Anything other would really have surprised me. Our issue just doesn't affect enough people te be 'relevant' for fixing. Just sit it out, replace some phones of people nagging enough, the rest will shut up eventually.

HTC has bigger issues and tasks to work on, maybe the issue will get fixed 'by accident' in the future, but i hardly belive they are going to release a dedicated fix... Thats just to expensive for those little numbers of affected phones.

On the other hand, if some celebrity had the issues and would state that on television or something... the issue would have been fixed before it started ;);)
[HTC One S] Sneakyghost:
yeah erm... well... find us a tv star that owns a one s and is willing to testify for us how much he/she is bugged by that issue. I would be very happy to welcome that person here. :D
[HTC One S] Laurence93:
Contacted HTC to confirm if they are working on a fix or not. Will probably just get some generic reply but every complaint helps right?

Going to forward Engadget to this thread too
[HTC One S] Sneakyghost:
Jason Dunn of HTC Elevate has no news to share.

This might also be due to my lack of respect for Elevate's privacy rules. Pity.

We will probably need to go different ways then. Thanks Laurence for forwarding this. I will research further options the comming days too. Just need to finish off my renovations at home first. A little tied up at the moment. But you guys are very welcome to take action now too.

I think it's about time.

[EDIT]

I really wonder why we have no finish users so far. Isn't there any finish customers with this phone? Do they have an odd frequency share there? Don't the northern Lights interfere with the buttons? :D

[EDIT]

Some three people reported an S3 device but with software and radios from the S4 devices. Something's wrong there even though i'd LOVE to see an S3 turning up here... those poor sods that bought that downgraded phone seem to be the lucky ones up till now. No Home Button Issue so far, right?
[HTC One S] guigz2000:
Hello,

2 weeks with the 2.21 firmware...no issue at the moment...my phone is,for the moment, as it should be...
[HTC One S] Beatnix1:
30 Days without incident since updating to RUU_Ville_U_ICS_40_S_HTC_Europe_2.21.401.10_Radio_1.06s.50.02.27_2_10.08.50.04L__release_271119
[HTC One S] Sneakyghost:
Thanks for linking this. Its in my signature though too.

And i have all RUU's i could get hold of in my DropBox now which is a bit faster and for users with DropBox Accounts even more so as they can just pull it over to their box.

Link is here: https://www.dropbox.com/sh/nnpoodr69b7ibmk/LfPvFDT7V7/One S Firmware

NOTICE for people unsure about their SoC (S3/S4):

There's already 3 devices in the Report-Sheet with an S3 SoC report. Those all have Radios and Bases from the S4 though. To tell the difference, you could:

- Check your Box: S3 says something about 1.7Ghz Clock for CPU. It is overclocked from Factory.

- Check your Radio in Settings--> Info--> Baseband and more. If it is a radio starting with "16" and not "0.15", "0.16" or "1.06" it is S3. The latter three Radios are only on S4.

- Check your Base Version Settings--> Info: 1.47, 153, 1.70, 1.77, 1.78, 1.84 and 2.21 are all S4. The S3 variants have different Base Numbers (1.09 or 1.11)
[HTC One S] Laurence93:
And this is the reply:
[HTC One S] tibius:
After 3 weeks, I had only one time the problem last thursday with the same. In a supermarket with very bad signals. But nothings in other place with also bad signal. Less but not really solved at the end :(
[HTC One S] :
Maybe you should ask Lewis why this problem occurs when using wifi? Or is there networking switching even if you have no data connection to the mobile network?
[HTC One S] Badmiker:
LOL!

That's word-for-word what HTC were saying over a month ago.
[HTC One S] zoesdad70:
Was this HTC UK?

It's quite concerning that this is so different to the reply I got from HTC UK:
[HTC One S] Laurence93:
Yes, It was HTC UK:

Lewis

(UK - Ireland Support (Tech))

Not quite sure what's going on... Jonathan says it will be resolved in the next update and Lewis says its still in R&D. Unless they realised that the next update doesn't actually fix it and it's gone back to research.

Just replied to him asking about this. Will probably get a response tomorrow as there seems to be a good few hours before getting a reply.
[HTC One S] loiklo:
B&You users

I'm talking to french B&You users:

I'm fighting with B&You and HTC to get a refund for this crappy HTC phone. I send it to -also- crappy french repair center, but the send it back with physical damage (bottom plastic cover twisted and chip on the metal)... From B&You, I didn't received any answer...

So I decided to read the law regarding customers rights. Here are some extract from the mail (real, not e-mail) I sent to B&You, the law reference can be found at the end.

In France, the law says the merchant have to satisfy you in a month from the first ticket opening. So...

---------- Post added at 08:52 PM ---------- Previous post was at 08:43 PM ----------

I already phone to HTC maybe 5 times, and nobody knows when the fix will be delivered, if it will be delivered.

All french technician told me to wait for an update but they were not able to give me a date for it. So it will be maybe happen in 6 months, if it happens...
[HTC One S] Sneakyghost:
This all is so sad.

I think my phone has some serious hardware issues, not only the home button issue. I'm currently testing some early alpha version of a new Rom and I'm the only one with some serious bugs, including the SIM not being ready after boot and SD card sometimes appearing unmounted.

This again brings me back to thinking that the home button issue might be due to some serious manufacturing problem with the hardware.

But after all, this is all speculation.

sent from my suffering One S
[HTC One S] jbolts:
It pains me to hear that some of you are hopeful of a fix and speaking from past experience it will never happen

HTC will just keep saying an update will fix it but IT WILL NEVER HAPPEN

Sorry to be blunt but a hardware fix or a replacement is the only solution

An ota might make some phones better but never 100%....

Had the same issue with samsung nexus s and you guys are re-living our nightmare from back then....

My advice is to put as much pressure on HTC and your provider if thats where you got the phone like this guy did.

Back then we got our issue on tv and google replied that a fix was rolling out the following week to the tv show host.... (canadian show).

ALL LIES.... update came out but did not fix the problem... some reported less frequency... they are just buying time hoping it blows over.

Take legal action go to the media do whatever it takes is my advice.

jbolts
[HTC One S] Laurence93:
The issue can occur when a mobile data connection is not enabled as the device will always be searching for a specific mobile network frequency. Setting the device to only use a specific frequency such as GSM only or WCDMA only, lessens (Atleast he accepts it happens on GSM too now) the chance of the device experiencing the issue. Leaving the device on auto and allowing it to select which ever signal is strongest will more than likely trigger the issue.

I might see if I can get the BBC to write something on this in their tech section; i doubt they will but it's worth a shot.

Think i will just wait it out until the next update; if there is no fix then they will be recieving a 'strongly worded email and phonecall' :cowboy:
[HTC One S] Sneakyghost:
Well, chances are high that it actually does fix it for you. After all, it is not many coming back here after they have updated. Only like 5 or 6 so far. And some stated that it's only very mild after the update.

sent from my suffering One S
[HTC One S] Burn-pl:
Hi,

I have upgraded my phone to the latest firmware and found that the issue occurs the same. Maybe it is not that often as before; however, still remains.

I have just called our Polish tech support to find out that they have never heard about the issue:eek:

The previous repair in Arvato repair centre did not solve it either - service centre claims in the repair sheet that it is software issue and HTC is working on the solution. I wasn't expecting miracles from them; however, this clearly shows that they do nothing with the issue we are suffering from
[HTC One S] guigz2000:
Hello,

The 2.21 ruu update has solved the problem for me...it'd been nearly 20 days without issue,even in places with very low signal and lot of switching....it may change in the future,but for the moment,i cross fingers...

Just check the update was properly applied(icq 4.04 and radio 2.21) and make a factory restore...maybe wipe caches too...
[HTC One S] Sneakyghost:
New Update with new Radio and Sense 4.1 coming

Hello guys,

there is a new RUU coming, containing another, newer Radio version. It also contains Sense 4.1.

So, i have to apologize for my statements that 2.21 was official. By the looks of it, it was just a pre-release version, now followed by a slightly newer Radio and a reworked Sense.

Hopefully, this RUU will be with us within a week. I am very much looking forward :D

[EDIT]

c/p From TrickDroid Thread:

[EDIT]

I made a flashable zip with the Radio in it. Everyone still on an older hboot (lower than 1.13) can flash that to update the radio. Link above.
[HTC One S] PulpzillA:
and we all thought the 2.21 was the new 'fix' they were talking about maybe actually this new base is the REAL solution to the problem and thats what they have been working on! *fingers crossed*
[HTC One S] Sneakyghost:
Sorry, not by the looks of it.

Three people at android-hilfe.de already reported the issue being there as bad as ever. No FIX here. Sorry.
[HTC One S] PulpzillA:
I think i might cry :crying:
[HTC One S] Sneakyghost:
I keep feeling Anger, Sadness and Frustration. This is such a mess. You know, if i only liked the Samsung Touch Wiz surface i would change. But i seriously dislike that Surface. It would need a full, decent Sense Port to Samsung to make me buy one. And even then, i wouldn't feel really comfortable there.

So i will stay with this device but its a real pain at the moment.
[HTC One S] Phuturist:
From Football's twitter:

@Sneakyghost, you said people reported the issue being as bad as ever. Does this mean as bad as it is on 1.78 or on 2.21? As I mentioned before the issue is pretty much solved for me with radio 2.21. I would like to update the radio again though as I suspect the radio 2.21 is giving me troubles with syncing when the screen is off under CM10.