[HTC One S] Sneakyghost:
Hi Zoesdad,

i wish to express that i am very glad that you contacted Richard Willis and i am also very glad he sent such a kind reply. I feel much better reading that HTC is actually looking into their support system as the current experiences in the UK are just devastating. Regenersis definetely needs a big fat slap to wake up and deal with peoples property more carefully.

I hope that HTC is either going to take away that deal from them and offer it to other repair specialists or that they put them under pressure and assist them with building up a quality personell base and better logistics.

I am happy that you shared your full story with me (i have been following the fragments both here and on the VF forum though) as it sheds an incredibly sad light onto matters in the UK.

I am feeling really sorry for you guys at the moment. I so much hope Mr Willis is able to speed things up a little. At this time, i don't want to be a UK customer with a faulty phone. Really not.

Arvato has a better rep looking at reports on the internet.

[UPDATE]

My device just arrived. State:

- Frame changed

- Display changed

interior remained same apart from most likely (but unconfirmed): speaker holder and battery (had been exchanged for some other users).

Software remained untouched most likely as it had the same state when i sent it in.

I did a test drive with my car and the phone through all sorts of coverage areas right after i received the phone back. I did NOT touch the software at all this time. I only inserted my SIM and set up my Google account. Nothing else that migth suck on the Data line. At home it was fine this way.

As soon as i sat in my car i called my brother as we like having extended conversations :D

As soon as i hit the call button and the radio began building up the connection, the Home Button Issue appeared with a viciousness i have never seen before. It was lasting all 20 minutes of the drive and call without giving it a break at all. The buttons where vibrating bad enough so that my brother could barely hear me (the vibrator sits beside the microphone basically) and i had loads of screenshots taken from the device by itself.

[UPDATE]

I Factory Reset and did the Clear Storage from Bootloader.

I had a hard time even putting in my WiFi key afterwards as the fitting was so bad.

Once i managed to turn on wifi it got slightly better but kept kicking me out of the screens.

After setting up Google and Facebook i noticed that i can now not even use the phone with WiFi on without recurring interruptions. The Issue is so bad i have never seen it before and i think only one person here described it as bad.

The phone basically keeps fitting like someone with Epilepsy going into a status. It's not getting out on its own.

This is going straight back to HTC. I am currently awaiting Mr. Willis' reply.

For everyone else in the reporting list: Mr. Willis lets you know that this is now being worked on and he is pressing for an information update i can post here as soon as possible.

Regarding the xx26 Serials: Mr Willis will contact the reporters with some important stuff. So if anyone is still hesitating to put in his details: do so now. Better for you. I also aksed for technical differences in these devices so we can test and think about them better. Mainly Tecardo and me, i haven't heard from Raynk anymore. He seems not to have found a malfunctioning device to test on yet.

Regarding my inquiry about the FA28 Serials: Fotos of the boxes have been sent to taiwand and we are awaiting an answer.

Thank you all for sticking with me here and for your patience. Finally it looks like the patience pays out.