yashsingh1/xdaforums huggingface dataset:
[HTC One S] RichJo86:
Only difference with my phone is the baseband. 1.06es.50.02.31_10.->09<-a.50.04L

Verstuurd van mijn Nexus 7 met Tapatalk
[HTC One S] in_core:
Hi One S users. Its a really long thread, so i avoided reading all the posts. Can any admin or moderator please tell me if the solution to the HomeButtton Problem has been fixed or not?

Does the newly produced HTC One S comes without this issue or does it still exist?

Hoping for an answer. :)
[HTC One S] Sneakyghost:
Post #1 has all relevant information.

However, allthough 2.31 was assumed to fix the problem, it now becomes apparent that it doesn't for quite a few and HTC has changed its policy to repairing hardware or even exchanging units now if they still exhibit the problem past 2.31.

Also, the newer devices with a serial xx26 or higher were thought to not show this problem anymore. Yet i do have some 30 reports of them too, so obviously it is not fixed at this stage but very less likely. HTC is currently looking into this.
[HTC One S] thanito:
I also have a SH26 device but I am facing the same problem. At first I thought it was the screen protector since I had this kind if crazy behaviour with my HTC desire as well and after removing it I never had the same issue. But then I saw this thread so it probably has nothing to do with the screen protector, yet still, do every of you guys who are fsci.g this issue have a screen protector on?

I filled the form yesterday so the next thing is to contact local HTC service about this issue, but I don't think that getting my phone replaced is an option since they only import the z560e officially in my country, so I will probably get back a z560, right? Do you know if parts like screen,digitizer etc fix the prolem?prob not?

Cheers,

T.

P.s: btw my phone is less than 2 weeks old.
[HTC One S] Sneakyghost:
Yeah that's ok mate and i appreciate you saying thanks as that is the only thing that drives me. I have lately noticed that people are getting used to me always being here and having an answer.

My Thanks-Meter is not rising much anymore.

Yes, i am a Thanks-Whore.... c'mon guys... keep clickin' it or i'll have to introduce you to my paypal-donate email... :D
[HTC One S] Sneakyghost:
Actually, i have heard this question "do i get an S3 for my S4 in exchange at support?" question a lot here on XDA but i haven't read one single post saying "Hey guys i just got my device back from repair and they sent me an S3 for my S4!". Not one.

So, actually if i were you, i would take the risk. But i will ask Mr. Willis about HTC's return policies in my next Email to him. Maybe we can get a definite Statement out of him to shut down all these questions once and for all. They annoy me a little as i have no answer to them.
[HTC One S] thanito:
You are already helping more than enough mate.

I will call HTC but I am almost sure that they won't have a z520e replacement, since as I told you they only imported S3 SoCs. The S4s that exist were imported,not given by the HTC official dealer..but fingers crossed!

I think that we need a proper, official answer by an HTC representative, so we know what to do. Let's hope that it is a software bug and when the JB update rolls out this will be fixed, although that it seems like a hardware issue.

I might remove the screen protector AMD try to replicate the issue, but tbh I don't wanna leave my screen without a protector not even for a while..
[HTC One S] martinowski:
Hi,

thank you Sneakyghost for your work here! I filled out both of your forms now.

Unfortunately I just got refused by the german support, which I contacted via online chat. He first told me an update was on the way which fixes the problem. I told him to speak to his mentor because other devices are already accepted for RMA. After a few minutes he copied the following text in english (besides that we were talking in german):

He then apologized and said that this was their latest information and he cannot do anything about it.

Since the problem occurs very rarely on my HOS I tend to wait for the JB update, as it is known to be released in the next two weeks, and then contact the support again, if the problem persists, because than I have all the arguments on my side. I'm not good in being mean to support staff, after all they are just doing their jobs and simply are not being kept up to date. If it will be fixed, I won't have to send my HOS away and use my old iDevice 3GS.

By the way I am able to reproduce the problem pretty reliably in the toilet room at work, where I have a very bad signal ^^... that’s where I am going to test the update.
[HTC One S] Sneakyghost:
Yea martinowski, you are right there. The devices that only exhibit this issue on rare occasions, even after running a month or so, are more likely to be fixed (worked around) in software.

However, if you ever notice signs of the issue worsening, you can be fairly sure that a software fix will not help you. The issue has a very progressive manner to it. It always starts late after a flash/fix and then only shows slight first symptoms and then gets worse and worse.

If you don't mind i link your last (refusal) Post to Mr. Willis (i think he hasn't gotten the time to read here like i do) for informatory purposes.

Unfortunately i have to go to work now but migth be able to look into this thread from work later. There are a few things i still wanted to comment on.
[HTC One S] martinowski:
I don't mind ^^
[HTC One S] magnetboy:
Update

I have an HTC One S on the UK GiffGaff/O2 network (SH26xx, added to the old spreadsheet) that has this problem 2-3 times a day.

I put in an email support question to HTC about this a month ago and they suggested a factory reset. This did not work (no surprise) and after the recent software upgrade, the problem persisted. I waited a month to double check no other updates were forthcoming.

I just fed this back to HTC (again on their support website). They apologised and said straight away that the phone has to come in for repair at the UK repair centre. They will arrange for UPS to collect it, repair it and ship it back. This seems like a pretty good solution and I suspect HTC has finally listened to the key posters on this form, particularly SneakyGhost (who deserves all the ThanksMeter action we can give him).

My current phone details

SH26....

2.31.401.5

1.06es.50.02.31_10.09a.50.04L
[HTC One S] Sneakyghost:
@MagnetBoy:

Hell yeah its a neat straight reaction but listen to what Zoesdad70 has to say about your UK repair center (Regenersis). You seriously don't want your phone go there especially since he ain't the only one with experiences such as his lol.

I could only get very cynical on this so i will shut up but trust me: this situation is making me SICK.

Please report your xx26 serial to the second Sheet too and if you don't mind leave some means of contact please!

I am in touch with Richard willis still and he is very concerned and i totally believe he wants to help us but after 5 month i am now beginning to feel like this will never end and i am so much losing my faith and hope at the moment.

These One S phones are just utter crap considering quality. Actually i have never had any similar experience: perfect concept, horrible execution.

Still open questions for Mr. WIllis:

- Case of Zoesdad70 (we have forwarded this to Mr. Willis today)

- Inquiery about the FA28 Serial (where does it come from? What is it?)

- xx26 and up Serials: what happened to the new devices and are we seeing more problems arise here?

- My wifes Phone: excruciatingly bad call quality - side story. Not related to Home Button issue but mentioned for completeness

- The guy mzx0918 here on thread who mentioned asian users with this issue? Where is he? Mr. Willis wants to know details on where to find these asian users. Please contact me. Thanks.
[HTC One S] zajda123:
Claim

So I finally returned my phone back to HTC. Guy in shop told me, that there is no way, that they would change s4 for s3 (because of price). First good thing for start :).

In shop was only GPRS signal so once he took the phone, it started glitching :D. He couldn't say a word. Second good thing.

I told him also to check wi-fi signal. One handed grip full, two handed grip 0 :D. Third success.

Now I hope, that service department will repair it without any excuses.
[HTC One S] zoesdad70:
If anyone in the UK is sending their phone for repair, my advice is to think twice about this. I honestly don't think the Regenersis repair centres have a cure for this problem. Ask them what they are going to do to fix the fault and if they cannot give you a straight answer, then I would seriously consider asking them for a replacement or a letter that you can take back to your reseller stating that the phone is not repairable.

My experience with Regenersis leaves me with an impression of incompetence. They lost my phone once and returned it without it going to repair. Then they returned it because it was "out of warranty" and "parts were not available", all down to them not updating their systems after replacing my phone on my first repair call. That was after telling me the phone was coming back because it was liquid damaged!

My phone returned from its fourth repair on Monday. The repair sheet that came with the phone gave no detail but I did ask HTC what was done to the phone.

Interior battery replacement

Replace Speaker holder

Apply modification/fix per Service Advisory

Needless to say, the homescreen bug hit later that evening and it hit big time with the screen going loopy and the home and back buttons being locked out. Before I sent it back to them, the fault wasn't as pronounced and would lazily switch between the screens.
[HTC One S] martinowski:
Well but it doesn't look like our problem can be fixed at this time, based on your and zoesdad70's experience. Both of you are even saying that it got worse after you sent your devices in for "repair". Hell it sounds like they are basically unusable now.

Before I send mine in, I'll wait for other peoples reports of how their phones behave after sending it in, I think there are others here who said that they did so.

I think if this cannot be repaired then HTC will have to replace our phones with versions not showing the bug. After all, I really do like my HOS, aside from that annoying bug and HTC's even more annoying behaviour.

BTW Thanks again Sneakyghost for your work here. Did HTC offer you a job yet? If not they really should put you somewhere up high in the customer care department. All the work and time you have put into this, communicating with Mr. Willis and even forwarding seperate cases in my opinion is work, that a HTC employee should do. On top of that, you show excellent manners thanking everbody for sharing their cases and holding our hopes up.
[HTC One S] zajda123:
Heh, that's exactly what happens to me :). Only one thing helps, you habe to push home button and hold it. Then you can at least start wifi with other hand :laugh:
[HTC One S] magnetboy:
Oh dear.

My phone is booked through HTC for collection to go to Regenersis in two days.

Sounds like the advice is to cancel it.

Thanks everyone for your feedback. Just rang and talked to very nice, helpful guy at HTC support who was, unfortunately ,clueless about the problem. Not his fault though.

My plan:

Fill in Sneakyghost's new form for SH26 phones

Take the boxed phone into Carphone Warehouse (it's only three months old) and see what they say.

Cancel UPS pickup for Regenersis

In the meantime I've gone back to my 6 year old iPhone3G - nice!

Fingers crossed.

---------- Post added at 06:14 PM ---------- Previous post was at 06:06 PM ----------

All done, thanks, mate.
[HTC One S] yz250il:
Just wanted to let you guys know, I have SH23xxxx phone two weeks ago I changed my carrier (Pelephone, in Israel) and no issues for the pass 2 weeks.

Now I got the 2.31 update and back with Orange, my first carrier, on for 2 days now I'm all good. I have a room where it always happens and it doesn't. So I hope I'm done with that:)

By the way, as far as I know, Pelephone uses 850MHz and Orange 900 MHz.
[HTC One S] Sneakyghost:
Seems like you are totally correct. Check here: http://maps.mobileworldlive.com/network_info.php?nid=21970&org_id=12511&cid=2017

Interesting. Until now i was sure there is only countries using either that or the other standard. Israel uses both. Might be due to the tight relation with the US that you guys over there use European and American tech.

Your'e lucky then. Do me a favor though: report back in case you still get the issue. It is supposed to not happen on your frequency. Thanks.

Well done. I think Mr. Willis will contact you sooner or later. Very helpful. And as far as i know your best option now is to wait for contact before you go the standard route with Regenersis. It's not advised to pursue that for now. That might change however if they get a kick up their backside from HTC and have proper fixes at hand.

Sorry mate, not helpful here. Doesn't work that way.

Thank you for your kind words. Usually i am quite a forum troll. I try to act different here though as we would see NO solution if we didn't behave like adults here :D

Regarding your repair: same goes for you i said to Magnetboy: xx26 serials please report to new sheet with contact details and show patience. I think Mr. Willis will contact you soon. No guarantee here though. Thats what i think.

[UPDATE]

General comment: the repair was a total fail regarding the issue. It was done fairly quick, packaging was very good, the replaced parts make the phone look like brand new. So thats good at least. But its totally useless now.

Where i could always use the phone and had only occasional issues with the Home Screen Switching i cannot switch on the display now. It is 100% unusable. No workaround, nothing. I am so frustrated.
[HTC One S] Sneakyghost:
double post -- delete
[HTC One S] Sneakyghost:
double post--- delete
[HTC One S] stupot123:
Hi All

I sent my phone to Htc for repair I got the phone back installed all my apps, Its been 4 days now with no problems so far. I always got the problem at home and at work. So far so good its early days yet.

Stu
[HTC One S] orlith:
:crying: mine is not list where it was keyed the 13rd september. (MB22)

I don't want to send it back to HTC for repair. Last time it tooks 1and a half month. I can't stay without phone so long :(

thx
[HTC One S] zoesdad70:
Surely that can't be right. A month and a half for a repair?

I would advise you to make contact with HTC. If they agree to repair your phone, agree timelines with them and ask them exactly what will be done to repair your phone. I'd also quote them the ticket number of your last repair and state quite clearly that it is an unacceptable period of time and you wish no repeat of it.
[HTC One S] :
Guys my phone is now 1 month 8 days old , I never experienced home button issue , and I am using 2G data from 1 October , so no 3G signals , sometimes the signal go weak like 2 bars only but no lags are there, I did upgrade to a 3G data plan yesterday and went to some remote area today with very weak 2g signal no problem there too , as wifi is concerned it loses signal when holding it with two hands in horizontal position , it does not disconnect but slow abit , its a tmous s4 grey variant running stock , NO ISSUES YET NOT EVEN ONE , I am happy with it
[HTC One S] orlith:
Unfortunatly it is right.
[HTC One S] magnetboy:
Like most people here, this is starting to wear me down.

Today I visited the shop (UK, CW) where I bought the phone 3 months ago. According to them, my only option is to let them send it off to HTC for repair (and hence Regenersis). They quoted up to 28 days before I got it back!

Thing is I just cancelled my HTC arranged pickup based on (helpful) things I've read on this site. So I feel stuck now.

Just to add insult to injury my phone behaviour has been much worse today - I can see no rhyme or reason on why it is sometimes fine and sometimes bad - it even does it when WiFi and Data Network are both turned off!

My options:

1) Ask HTC to reactivate their offer of sending it for repair. If I hadn't heard Zoesdad story I think I would do this.

2) Wait to see if the next software update helps me (Jelly Bean anyone?)

3) Hope Sneakyghost's contacts (Mr Willis?) can help me after seeing my details in the SH26 spreadsheet.

4) Bite the bullet and buy another (non HTC) phone.

P.S. The ticket HTC prepared for repair listed the problem as "Defective wifi and home button". This is interesting as I never mentioned WiFi as a problem.
[HTC One S] martinowski:
I keep refreshing this thread in hope of any good news from Sneakyghost or our dubious friend "Mr. Willis" too mate... hang in there! Do you have any old phone you can use for the next few days until the update is released or we hear something? If you do, then I would wait for the update and/or the message from Willis. On the other hand, there are people here that got their phones repaired and they seem to be working... So right now my opionon is to wait a few days. Thats what I will do.
[HTC One S] Sneakyghost:
Guys i've had a long working day full of conferences and i have my wife waiting for me so i will not delve into the matter tonight.

All i can say is: Mr. Willis is working on the List with the 600 "victims" and i am fairly sure that he will contact those with the xx26 Serials on the other list. I cannot promise or guarantee that though.

Also keep in mind that HTC is a large company and as such information flow is slow and reaction times are much longer than in service for example. I think waiting for a device repair for 10 working days is pretty fast. I don't expect HTC itself to be as fast or even faster. Rather the opposite. All we saw was slow response until today. So it might still take a while.

Magnetboy, all i can offer you is forward your case to Mr. Willis and asking him what your best option is [EDIT] just sent him an email. He might contact you then. Not sure. please be patient mate. Sorry for your sufferings. I know now how bad this can get and how that feels. :D
[HTC One S] Dublinguy:
The points I have in highlighted in Bold are the exact same as the repairs carried out except I got an "A-Cover"?? which I presume that was a new case and glass. So far so good with the phone but still skeptical. My phone was also sent to Regenersis.
[HTC One S] magnetboy:
Martinowski: Thanks for that, really appreciate the advice/support. I will indeed wait for a little while longer. I saw on a recent UK Government consumer website that any fault that develops within six months of purchase is considered to have existed from the time of purchase - so I have a little while longer.

SneakyGhost: Many thanks indeed - you are a legend. I'm not sure how you're able to dedicate so much time to this, but it is very much appreciated.

Looking back over posts on the forum I do get the sense that recent jobs sent for repair to Regenersis have sounded like they are actually get specific hardware replacements - perhaps they actually do have a plan now...but I will wait

I really like the HOS (my first android device) and I hope HTC can sort out these problems. I have to say that I have been pretty impressed with the UK HTC support people that I have interacted with online in terms of their attitude and professionalism. It's just that I don't think they have the basic knowledge of the problem enabling them to tell me what the solution is.

This was in stark contrast to the support I received on the high Street today from the people who actually sold me the device. Very evasive and non-engaging and ultimately unhelpful - I asked if they had many people complaining about this problem and there was an uncomfortable silence followed by a not very convincing "no". Next time I'll be buying online...
[HTC One S] thanito:
Hey mate, I am currently on Vodafone GR which as far as I know uses the 900Mhz frequency on GSM and I am still having these issues. It does not happen every day but when it does it is really frustrating. Just my $0.02 :cowboy:
[HTC One S] Sneakyghost:
the 900MHz range had been identified as the main cause of interference.

the 1800MHz range is suspected (by me) to also occasionally cause interferences.

the 850MHz and the 1900MHz GSM ranges are thought to nearly never trigger the issue.

[EDIT]

I have asked Mr. Willis again for a public statement on the Home Button Issue, HTC's progress on the matter and generally a sign of life from "Brilliantly Quiet".

I had asked Mr. Dunn this and he also promised to try to reach some public acknowledgement for us but then the citation on Chip.de turned up where the source could never be located. Apparently it was from HTC, yes, but we never found any HTC Website text or the copy of an Email to CHIP which could prove that as a valid HTC text.

So i am hoping now that HTC will maybe comment on the matter here.

[EDIT]

This is another video: http://youtu.be/kvPOZsk9I_I It shows my phone AFTER the repair. It was never that bad before!
[HTC One S] ip3fix:
The problem got worse for me yesterday and today. Nothing new than what has already been said though: happened at times in WiFi or in 3G, but it was less severe than when it occurs in Edge. The only thing that changed these past 2 days is that I was not in my usual area.
[HTC One S] Sneakyghost:
Sorry mate i totally forgot to reply.

The MB22 Serial appeared like an error in my eyes as it clearly is the only one in the whole sheet. I thought you had reported some other stuff in the serial field. If you look at the sheet: quite a few users report wrong.

I will correct this now as i am going to update the OP. Thanks for reporting back though. I already forwarded this serial to Mr. Willis too and asked if he knew anything about it as i find it very strange.

But to be honest: i don't think HTC is gonna tell us about their factories. There is no data on the internet apart from an older listing here on xda, so i doubt we will get this kind of info.

After all, it is not really that important either, would have been a nice thing to track down the issue towards single factories though.

Like: since we only see SH and HT it might only be these factories while the One S gets produced at FA and MB too. But to be quite honest, i have absolutely no data on the factories like amount of produced units, where are they sold, when where they produced and all that. So i cannot really make a statistic. Sadly.

[EDIT]

I updated Post #1 with new numbers. Interesting is mainly that we see a clear peak now with the March and April devices. Also Base 1.78 and 2.31 show a clear peak. So i guess a combination of a march/april device with one of those two bases would be worst.
[HTC One S] thanito:
Tonight I was out and this frustrating problem got worse and worse at a bar that I was having a drink. The only solution for me was to switch off data and immediately the problem vanished until I switched data on again. The network coverage was GPRS only, not 3g/HSDPA, but the reception was not so bad, I had 3-4bars. Damn this thing is starting to get really irritating.

My friends are having a blast with jokes about me getting an iPhone but I won't! Hahaha

I really need an official statement from HTC about this problem right now, I guess I am not the only one.
[HTC One S] opiswahn:
Maybe a little offtopic, but do any of you xx26 owners notice a little colorchanging to blue us you change the viewangle of the .phone sideways? I own now a second device with a xx26 serial, and in direct comparrison the screen seems different in the colorchanging and the brilliance too.

My thoughts are since the xx26 devices should be fixed is that they used a different screen...

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] magnetboy:
My SH26.. doesn't seem to exhibit this - colours seem pretty faithful and unchanged right round to the side.

Note that my HOS has not been repaired i.e. is unchanged from when I bought it mid-July in the UK. Is yours repaired and cured of the home button issue?

Actually, until you asked, I hadn't realised just how good the viewing angle performance is on the HOS's screen. Only minimal brightness/contrast reduction as far as I can see.

(which makes the mad home-button issue even more frustrating in its compromising of a great device!)