yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
Very interesting. Did they say how they managed to flash a radio from the one xl into the one s? My current information state is, that we can't even cross flash the various branded radios of the one s without major hassle. So, I would think that flashing a different phone's radio would rather be quite impossible?

sent with a home button bug...
[HTC One S] DevliegereM:
I am using software version: 2.31.401.5

HTC SDK: 4.23

HTX extension: 403_1_GA_20

Smallband: 1.06es.50.02.31

Build: 2.31.401.5

Kernel: 3.0.8-01575

Problem didn't occur to me when on EDGE or low signal. Couldn't get to make the phone do its issues :D So i am very glad!

Talking with HTC right now for a compensation but they are pushing for sending it back for repairs :(
[HTC One S] zoesdad70:
In my case, it was HTC who chipped the case (while doing absolutely nothing to repair the phone), so I could argue that:

1. The phone had already been away for 8 days, came back unrepaired but with chips in the case

2. If I send it in again, they would still only repair the case, as at the time we were waiting for the 2.3x OTA update.

3. So I would be without the phone for over two weeks just to get back to where I started from, i.e. a faulty phone with no chips in the case.

Keep arguing with them and ask the tech what they would do - Get them on your side.
[HTC One S] Sneakyghost:
Ok just so that you know:

Tecardo tried a OneXL radio already on our phone and he says it wasn't any good, but also states he flashed an older one. The referenced one some posts up is newer and he is still going to try that. I or he will let you know once we have our conclusions.
[HTC One S] magnetboy:
"WCDMA only" works for me

I know this is already known on here, but just in case there are some new people reading this end of the thread...

I have an SH26 device on a UK network and was seeing helicoptering two or three times a day. I recently switched the network mode to "WCDMA only" and it has completely cured the issue for me. No mad home-button behaviour for over a week.

I guess I am lucky in that most of the day I am in WiFi range (home/work) and in the urban areas in which I live and work, I always seem to be able to get a WCDMA signal. I guess I can switch to GSM on an ad-hoc basis when I need to.

When the phone was in "auto" network mode I also used to get the Helicoptering at home even though I exclusively used WiFi for data. Seems to me that this is pretty good evidence that the bug is to do with data network switching.

Also, I have not had any phone reboots since I changed the network mode. I used to have 2-3 a week.

So, now I love the phone again. I plan to wait for the JB update (hopefully this year) and then take it from there.

Interestingly HTC have been ringing my home to see whether I still want to send the phone to Regenersis for repair (unfortunately not when I am home). When I do talk to them, I'll try and ask them if they have a true fix for this.
[HTC One S] Sneakyghost:
It's really gotten to do with switching in so far as the establishing of a GSM connection produces a burst.

The phone shortly increases output wattage drastically when talking to the tower first, then lowering the power according to the answer from the tower.

That is why it mostly happens when connections are build up, e.g when switching networks.

sent with a home button bug...
[HTC One S] magnetboy:
Very interesting, thanks! But doesn't that mean that even in WCDMA "only" mode, as I move from cell to cell or from a no-signal area back in to a cell, I should see the bug? I can actually test that in my work building as their are silent zones and I never get the helicoptering.

I suppose its probably a very subtle difference in the power/frequencies been used by WCDMA compared to GSM and how the RF couples to the buttons.

More generally I was just thinking about how competitive the market is for phones now and how ridiculously short the development cycles are for mobile technology. We're all expecting innovation and step-changes in capability every six months and the HTC One S is simply amazing in how much is crammed into such a small thin package. It would have been considered sci-fi just two years ago. I guess this leads to manufacturers such as HTC designing their devices right to the edge of robustness.

Of course this doesn't excuse how they have treated some of the people on this forum in terms of post-sales service....
[HTC One S] Sneakyghost:
It's only triggered by the 900 GSM frequency as far as I can see. WCDMA is using a 1800 range. Although some people did actually report it in WCDMA too.
[HTC One S] diggerbucket:
Like I said earlier mine even does it in flight mode, which I presume eliminates any network switching. But it's just too coincidental for so many people to make the association with networks some way or other!

Anyways, I am now running CM10, with the capacitive keys disabled, and the native ICS/JB onscreen navbar activated. I have even done a bit of hardware modification, painted the lower section of a screen protector black to obscure the now obsolete buttons!
[HTC One S] magnetboy:
Amazon

Interesting if you are a UK user and bought a sim-free HTC One S from Amazon:

Many people have posted negative 1-star reviews on this product page (zoesdad, is one of them, I think). Another user posted earlier this month that Amazon have refunded his purchase due to the home-screen bug after six months

I am really kicking myself as I could have bought the phone cheaper through Amazon (who I generally use) but thought I'd be better off buying it on the High Street in case things went wrong - how stupid do I feel now? Amazon every time from now on....

I don't think I can post hyperlinks here, but if you go to amazon.co.uk, then HTC One S product page, then 1-star reviews, it's the sixth post by "whyme".

It'll be interesting if other Amazon customers get the same great result...perhaps HTC could follow suit!
[HTC One S] zoesdad70:
The One S is probably viewed as 'ancient' now in HTC, especially as they seem to be focusing on their Windows 8 phones and the One X+. I doubt much effort is being put into fixing this problem now that the phone is more than 7 months old.

Perhaps someone from HTC will finally speak up and prove us wrong, but they've been very quiet on this matter for so long now, it gives the impression that they simply don't care.

Edit: Is anyone on here any good with video editing? Just looking at the HTC facebook pages and I thought it would be good to do a full blown advert for the One S. You know, show the phone, highlight the good camera, slim and lightweight, then show it going mad with the homescreen problem.
[HTC One S] Sneakyghost:
Odd. I was thinking the EXACT same yesterday.

If that's not a call I don't know what it is.

Let's go hunt some video crack...

Anyone? :D

Sent from a phone.
[HTC One S] Dublinguy:
2 weeks since I received my phone back and so far so good but just wondering when will I have a problem with the new motherboard. I haven't closed my case with HTC until I'm totally satisfied.
[HTC One S] Vivimagic:
All sorted problem

I had the problem and posted the issue on here with a video.

Long story short HTC replaced my phone.

It is either a hardware fault or a software fault according the person I rang. In my case it was hardware as when switching to only GSM it would heavily helicopter. I guess that phone was screwed. If you need any more information on how I sorted it out give me a shout.
[HTC One S] Laurence93:
Just sent my phone off yesterday (for the second time); just checked the tracking and it's already on it's way back to me...

Either this means they haven't done anything, or there might be a new phone in there. Hopefully the latter.
[HTC One S] magnetboy:
Jelly Bean

Looks like the One X is getting a Global rollout on Jelly Bean as right now:

http://androidcommunity.com/htc-one-x-getting-4-1-jelly-bean-update-globally-20121127/

Hopefully One S coming soon....?
[HTC One S] ip3fix:
And now, we're all naively thinking that they finally understood and will be replacing all phones that will be sent back from now on :laugh:
[HTC One S] Sneakyghost:
Hell yeah!

I'll send mine back right away, since a replacement is what I've been fighting for since freaking months.

I just contacted Richard Willis on Friday again and he said he is frustrated and will chase after his German colleague again to make him sort out my phone. Nothing has happened yet. It's Wednesday now.

Sent from a phone.
[HTC One S] PulpzillA:
Does this mean any replacements will be the S3 version only? bit of a downgrade if you ask me.

Sad to see that HTC has still not sorted this out yet. Still on my 2.21 base radio and no problems since then.
[HTC One S] myhooose:
I recently received my phone back (picked up on Friday received bck on the folllowing Thursday). I'm not convinced they did anything as the fault was still present and there was no indication of anything being replaced on the paperwork. When I contacted them the day after the said to wait for a software update to 2.38 (from 2.31). When I asked how soon this will be they said within a week, so if nothing happens by this Friday I will be contacting them again.
[HTC One S] zulmaslet:
Little phone update

Got my phone back from repair since last week around thuesday 20/11 and since yesterday evening exactly a week since i booted it up again it began to get its home button problem again, which is to sad. This means i'll have to go have a nice conversation again by mail but man I really don't want to whine again. I'm really getting bored of this ffs. Cheerz
[HTC One S] jimmybe:
Almost 3weeks after I got my phone back, problem has not returned. Starting to believe that replacing my screen fixed the problem with my phone.
[HTC One S] captaineasychord:
My phone is on its way back to me (according to UPS) having been sent back for the second time for the home button problem. I really hope they fixed it, but I'm not filled with hope to be quite frank. To be fair I only sent it Monday, so they've been really quick in their turnaround. If it's not fixed I'm going to demand a replacement. I did read someone else who even got them to replace theirs with a One X, I don't really want something that big though, the One S is absolutely perfect for me apart from the fact it's basically incapable of using GSM signal!
[HTC One S] zoesdad70:
I really hope they have fixed or replaced your phone. It just reminds me of my second repair, where they lost the phone for a few days and then sent it straight back to me.

It was me who had the One S replaced with a One X. To be honest, the size isn't that different and I really like the phone, but still expect it to helicopter!

Height: 5.29" compared to 5.15"

Width: 2.75" compared to 2.56"

Thickness: 0.35"	compared to 0.31"

Weight: 130 grams compared to 119 grams​
[HTC One S] thanito:
Hello everyone,

I was surprised this morning when I got a message that my phone is ready, so I picked it up this afternoon.

The receipt says that they changed:

Mainboard

SKU

Tamper-evident label VOID

Speaker.

Now the time will tell if the main board replacement fixed the problem or not.

I will keep you posted guys

Cheers
[HTC One S] Sneakyghost:
See that's what I just don't get. The replacements seem totally random, mostly screen, small parts and the occasional mainboard. They seem not to know what to fix and it would be so much easier if they just sent out a new phone. That'd solve it once and for all and not be much more expensive than a logic board.

To me, this is just plain stupid. I have been thinking about this time and again and I totally fail to grasp the sense behind this strategy.

Sent from a phone.
[HTC One S] captaineasychord:
Well, got my htc one s back today, after a second attempt by HTC to repair it. The screen protector is still on it and a couple of chips are still present, but it's got a new IMEI number, so I don't know what that means - maybe they replaced the antennas or mobile circuits?

Anyway, it lasted 15 minutes before it started playing up again... Very frustrating! Do they not test them before they send them back? I know this problem is a bit sporadic, but it seems very common so surely they've worked out how to reproduce it by now?

I will be back in contact, this time demanding a replacement. There's no way I'm wiping my phone again, going through the hassle of posting it to them, going without it for a few days for absolutely nothing.
[HTC One S] Sneakyghost:
New IMEI means new mainboard. Interesting that you still get the issue with a new board. Shows its not the board either.

Ghost issue lol... No replaced part can fix it...

Sent from a phone.
[HTC One S] thanito:
Wow..new mainboard and issue still present??

Mine had the SP on as well..but tonight I went to a place when the phone was getting crazy prior to the repair and so far all well, but if this happens again things are gonna get really ugly between me and HTC..

So we have a case with a new mainboard and issue still there, I cannot think of other faulty parts, unless the mainboard was one of the faulty ones, who knows.
[HTC One S] zoesdad70:
:good: Couldn't agree more. Reading through the posts on here, the one thing that does seem to work is replacing the screen.

What we don't know is where in the world everyone is, but it seems like each country has its own way of 'fixing' the problem. That boils down to this. Perhaps this could be HTCs new corporate slogan?
[HTC One S] hookwood:
I'm in the Netherlands and the phone is still working properly for two weeks now after they replaced the screen.
[HTC One S] captaineasychord:
Here's my response from HTC, having just got the phone back for a second time still not fixed:

I apologize that your issue has not been resolved. I can see that you are eligible for a swap and if you want I can arrange this for you. From your side of things this will be classed as a repair. When we receive the device into our repair centre we will build you a new device out of parts in our repair center and make sure the device is fully tested before sending it out.

This sounds like a load of rubbish to me. They are unable to fix my phone after two attempts, so I then am given a phone cobbled together from spare parts! Anyone got any ideas how I should respond?
[HTC One S] Sneakyghost:
This might become a serious dilemma with time passing. I am nearly sure they will soon run out of S4 stocks and if that happens they MUST replace with either S3 or a spare parts assembly. In order to be able to respond with a complete replacement to those insisting, they need to reserve some stock. So i guess they start to offer assembled or S3 exchanges early.

If i where you, i'd assume that they have a stash of good phones hidden away for the worst case. If i where you, i would be insisting to get a factory assembled unit to avoid problems arising from badly assembled spare parts phones. Especially if you happen to be located in the UK where Regenersis have proven to deliver very bad quality repairs again and again. It wasn't only Zoesdad's phone that got damaged and lost there. Their reputation is pretty bad.
[HTC One S] Laurence93:
thou csteam

I asked HTC what they had done to my phone:

Replaced the battery

Replaced the screen

Replaced the speaker protector (Not sure if they mean the loud speaker, or the one at the top of the phone for calls)

Now to see if the issue comes back.
[HTC One S] zajda123:
Hi guys, so I got finally my phone from 2nd repair back. They gave me brand new this time. SW 2.38.111.10 I didn't get home button problem so far. I hope it holds...
[HTC One S] hellopips:
Hi guys, I've only just seen this thread, to honest I'm glad I have as I thought it was just me having issues!! My one s has gone back to HTC 3 times for repair and this is my second one s!! The first 1 got replaced as it was still under 1 month old! This one I have now has been for repair 3 times and from I gather its had a new battery,main board and the last it went it had a new screen/ cover put on!!! And I'm still have home button spasms ! I really got to the point I can't be bothered to send it back as I won't have a phone again for nearly 2 weeks and I really do need to keep my phone close by!!
[HTC One S] Sneakyghost:
Mad. That nearly sounds like Zoesdads story.

Glad you found us here :D

Although you can't be a.r.s.e.d anymore, for the sake of the others I strongly recommend to insist and be a total pain to HTC.

This is totally unacceptable and needs you to act up. This is like bully kids in school. If you don't do anything they won't stop. If you speak up, it's good. lt's gonna be hard too, but at least you got a chance then.

Sent from a phone.
[HTC One S] guigz2000:
Hello,

After 3 monthes without issues with the 2.21 firmware,i'm starting to get some....very strange....how can à hardware issue disappear and reappear after 2 monthes!! HTC's got some magic.lol....I'll send it to repair in 15days.
[HTC One S] Sneakyghost:
Bummer.

Thought you had yours fixed. Three month for real mate? That's one of the longest times I've heard of for the problem to come back!

Sent from a phone.
[HTC One S] moreiratorres:
Hey guys so i just found out about this problem.

I just sold my Atrix 4G cuz i wanted to buy an HTC One S... i was looking at some one ebay which i was thinking of buying this weekend.

Does this problem affect every One S? and does it have a fix already? sorry but i dont have enougth time to read the whole thread... hope you can help me
[HTC One S] usaff22:
It doesn't have a fix other than getting the phone exchanged by your carrier or replaced by HTC. Not all of them have this problem, if you don't have problems it's really a good phone.
[HTC One S] Sneakyghost:
Also if there was a definite fix, I would most definitely put it on the first post mate.

Sent from a phone.
[HTC One S] thanito:
Well well well...two days after the repair I had my first light helicoptering..AGAIN.

Looks like I'm gonna have a round 2 fight with HTC.
[HTC One S] captaineasychord:
I've just sent this message to HTC, will let you know what the response is....

I am not willing to accept a phone made up from the parts centre and insist on a new factory produced phone, for the following reasons:

1. I have no faith whatsoever that the repair centre are able to actually resolve the problem, as they have had two attempts to fix it and have been unable to do so, despite the fact that the second time it was seen by a "senior engineer". Other users on internet forums have also reported sending back their phones numerous times and still having the fault. You state that this phone from parts will be "fully tested", but the repair centre clearly do not know how to test for this fault, or else they would not have sent the phone back to me twice, supposedly repaired.

2. I have not had a fully functioning phone since early September when this problem arose. Having paid for what should be a high quality smartphone, I am incredibly disappointed at my experience. A company who cares about its customers should be willing to replace faulty products immediately. I have twice been through the repair process, which involves the time consuming business of doing a factory reset on my phone, sending the phone back, having to do without it until it is returned, and then setting it all back up again when it is returned. I fail to see why I should be expected to do this for a third time.

This is my fourth HTC phone, and I have previously been very impressed with the build quality. Following my experience of this phone and the repair centre, I would not be willing to buy a HTC phone again, or recommend a HTC to any of my friends and family.

I look forward to hearing from you.​
[HTC One S] moreiratorres:
that sucks... i bought mine today

its an used one from july vodafone uk. if it has this problem do you knwo if the warranty is international? like im from portugal can i change it here?
[HTC One S] Laurence93:
Had the phone back for a whopping 4 hours after the second repair, and guess what.. Happening all over again -_-
[HTC One S] thanito:
what did they replace?

I had my main board replaced and speaker as well, I suppose that if they replace my screen/buttons too the problem MUST be solved. I don't think that there are any other parts involved in this issue, unless it is a software issue after all, if all parts are replaced(or even new parts continue to be faulty ffs)
[HTC One S] Sneakyghost:
@moreiratorres:

Not sure mate. Could be they ask you to send it to where you bought it from, like UK .

But if Vodafone have their own repair strategy in Portugal, they might do it there...

It could also be very bad for you. Look, I bought mine from a customer of a carrier on eBay (1&1 Germany) and that carrier has the phone warranty tied to the original contract. So that means if I'm not the contract holder who got the phone with the contract I can't get service. I don't know if Vodafone does it like that too, but I can imagine.

If I where them, I would. Who wants to fix phones for people that are not customers? The carriers aren't a charity.

Sent from a phone
[HTC One S] usaff22:
Maybe not if you take it to Vodafone, but if you take it to HTC they might accept it. I'd make sure just in case.

Edit: sorry, just realized question's already been answered
[HTC One S] zoesdad70:
captaineasychord and Laurence93: Where in the world are you two guys?

Can I hazard a guess you are in the UK and have been dealing with Regenersis in Huntingdon?
[HTC One S] :
Sneakyghost I need some help are the tmous devices affected and reported on the spreadsheet ? If no or less devices are there ! I think the housing (maybe) causing the issue (tmous one is missing the bottom and others have the complete bottom)just in case. No snoring please ! Just trying to help ! The hardware is same in both tmous and international versions except the s3 and s4 variations
[HTC One S] captaineasychord:
Yes, UK and dealing with Regenersis. They've written back to me today to say:

"I apologies that you are unhappy with the resolution that I have provided.

Unfortunately this is all we are able to offer to you at this time. We are not able to provide you with a new device from a retailer.

I can assure you though that this device will be fully tested in the repair center before it is dispatched to yourself.

If you wish for me to go ahead and book this in for you let me know."
​

Not sure what to do next. I'm going to try a strongly worded email to HTC head office I think. Any ideas?
[HTC One S] Sneakyghost:
The Tmo-US devices have a slightly different shell. The difference is just about where the Antenna sits. Correct. Nonetheless, i have been tinkering with your thought as well and i have come to the conclusion that it most likely makes no difference. I cannot prove that though.

Following facts are speaking for it not making a big change:

- TmoUS devices have been reported from even the US, which uses a different set of frequencies alltogether, although in small numbers only.

- TmoUS devices have been reported from other countries too, not many but they have been reported.

- There is no strong, definite indicator that TmoUS devices are less affected than others.

Sorry to disappoint but the only thing we can read from the different shell is, that it might not be the Antenna-Connectors after all, as they seem to be different on the US phone.
[HTC One S] Sneakyghost:
I might forward your case number and story to richard willis, but i don't think it matters much provided he deals with you the same way he does with me. Meaning constant expressions of frustration, apologies and no actions taken.

As far as he is concerned, i don't trust he will be of much help anymore. Initially i thought he would, but i have not seen one single result stemming from his promises and announced actions. Pretty much a balloon full of hot air.

But if you send me your details (Case Number with Regenersis, name and your phones serial and imei) i will forward that to him, see if it fruits anything more than thin air.