yashsingh1/xdaforums huggingface dataset:
[HTC One S] azzledazzle:
Makes sense to me too !!

Also makes me think that no Software update can cure this ? Unless the software changes the frequency, Of which all carriers will have to change to too !! Just impossible !
[HTC One S] Sneakyghost:
when reading that pdf onwards, i get the feeling that the library/driver controlling the touch buttons might be capable of adjusting internal electrical factors where it will not come to a serious interference anymore. But that is up to HTC to fix, not for us to worry about. I just hold it for quite a possible thing to do.
[HTC One S] ExDr:
Meantime I received answers from HTC support. One of requests has been submitted in Russian, it was advised to perform factory reset. Then I submit issue to German support in English, but unfortunately chose Russian Federation in country field, so I received the second answer from the same person with the same advice lol

How they should be pushed to forward issue description to HTC, I do not know :(
[HTC One S] Sneakyghost:
Don't worry mate. It will just raise a counter i suppose. Every IMEI submitted will add to the counter of affected devices and if it is enough the System will most likely escalate it. I already found 2 reports of people claiming that HTC's representatives are aware of the Issue by now and i am very sure it has been brought to a higher attention level already.

It is just important that everyone with the issue just reports it, best to his/her phone seller (provider/carrier/shop) and to HTC directly.

[EDIT]

Just found this: http://www.youtube.com/watch?v=b0jGY2N2h1U disassembly video, which might be interesting if one wants a closer look at the bottom Antenna. I will most likely take it apart sooner or later, depending on how my RMA requests go. I would not be surprised if fixing the Antenna connection fixes the Issue with the Home Button. Worth a try anyway. But only after unsuccessful RMA.
[HTC One S] Dublinguy:
Update::

Ive just checked my e-mails and I have received a reply from HTC and a couple of questions about the email I sent, basically they are looking to know if the issue only arises when I have the phone on Mobile Networks and have I tried useing it on WCDMA/GSM.....

Ive answered them all with the objective of the problem still being a pain in the a$$. And the that the phone is useless while it is connected to GSM.

My service provider STILL hasn't contacted me so I think I need to push this a little further with them.
[HTC One S] Sneakyghost:
Cool. Do that.

Sent from my aging HD2
[HTC One S] pierre.grand:
Here is a demo video of my phone bugging:

http://youtu.be/LOb1LuWA7N8
[HTC One S] Shandorkar:
there are three buttons not capacitive!! they reacting on strength. try to press something on anyone of them. it is strange
[HTC One S] gibarian:
Good point.

I'll do my best, but I also work for 10-12 hours a day and I have a wife ;) I expect others to do their part too, in posting as in researching. It's for the good of all anyway.

And seriously, everybody can just google "HTC One S review" or "HTC One S test" or "HTC One S opinion" or "Buy HTC One S" and start posting reviews/opinions! Of course, it will be more effective if the action is grouped/structured, thus my initiative to start a common campaign.

I just don't really understand why people who have such issues don't post it on such sites and instead rant on threads for hours on end. If you want to attract attention, why keep it confidential? Out with it, big time!

Before I became managing partner in a communication agency, I used to work in the press media, so I do have some experience in this field, believe me. I know that, but thanks.

I appreciate your advice, but if you read my review, I believe it is fair and honest . Again, thank you for the advice anyway, but remember I'm a grown-up ;)

My goal (and yours I believe) is to get this issue sorted as fast as possible. To achieve this, we need to show HTC our absolute determination, but also our ability to act as a structured group, sensible, factual... and efficient. No harsh words, no goofing, but clear and precise messages and unflinching resolve.

...the bloody home screen issue occurred to me again today at a friends place. Impossible to do anything for 2 hours... We really need to get this thing going!

---------- Post added at 02:36 AM ---------- Previous post was at 02:28 AM ----------

Hi mate. Great, thanks! And a wise decision too... Furthermore, thank you for your help in trying to solve the matter!
[HTC One S] opiswahn:
VODAP102

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] :
C:\AD>fastboot getvar all

INFOversion: 0.5

INFOversion-bootloader: 1.09.0000

INFOversion-baseband: 0.16.31501S.16_2

INFOversion-cpld: None

INFOversion-microp: None

INFOversion-main: 1.84.531.2

INFOserialno: HT24XW406973

INFOimei: XXXXXXXXXXXXXXXXX

INFOproduct: vle

INFOplatform: HBOOT-8960

INFOmodelid: PJ4011000

INFOcidnum: T-MOB010

INFObattery-status: good

INFObattery-voltage: 4146mV

INFOpartition-layout: Generic

INFOsecurity: on

INFObuild-mode: SHIP

INFOboot-mode: FASTBOOT

INFOcommitno-bootloader: e964c535

INFOhbootpreupdate: 11

INFOgencheckpt: 0

all: Done!

Here are my details . My device is only 4 days and it non rooted , COMPLETELY STOCK , Never had any problems yet. Its USA version If am not wrong cid-T-MOB010

Are their chances that this problem may occur to me in future ? . as only 4 devices are reported from USA . ITS Grey color one . Please notify me thanks

HT24 has been reported 33 times but the baseband 0.16.31501S.16_2_10.22.31501S.10L isnt there on the google spreadsheet
[HTC One S] opiswahn:
Possible but not very likely, is the theorie with the frequency is correct.

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] pierre.grand:
I just can't believe it.I managed after 4 months to get a brand new phone from my network provider.

It has the same problem.(tested in 2.31, GSM only forced, drive my car with navigator, no screen switch, when I came back home I thought the issue was not present, then I tried to quit Navigator and in fact the touch button were deactivated!!!!!!!!!!)

I can't believe that I can get 2 phones from HTC and that the problem still exists.

I can't believe that if it happens to me twice that it's not a general issue.

I know it's a statistic possibility, but I already saw people complaining of the persistence of the problem after getting a brand new one. I didn't want to believe that it happened.

So know what I believe:

All phones might be affected but the users don't notice the issue because:

maybe there are never exposed to Edge network

maybe they don't notice that the applications quit to home screen

maybe they don't notice that their button are being deactivated

It's my thought now,

So a question for you :) :

If I can get twice a phone affected, what is the ratio of HOS sold with the issue?

I think that HTC must have some kind of headache, and that this company is very far from being honest and fair with his customers...
[HTC One S] opiswahn:
24h without issue after OTA... Im quiet excited... Hopefully it'll stay that way!

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] stupot123:
This is my second phone. I had 1.53. I had no problems for 6 weeks. Then I installed 1.78. Two days later it started again I hate HTC. Now they have never confirmed the problem. As was said before its on every. phone. Just depends on your location. This is my last HTC and I will let everyone be aware of this problem that I know. I will add my message to every website I find. just sick of it all. Being in contact with HTC all day with the same automatic response every time does not matter what message you send them.
[HTC One S] Sneakyghost:
I will use this post to summarize a few things:

1: Update 2.21 significantly bettered things for many users

2: Update 2.31 made it worse for many of those users again

3: Update 2.38 from Vodafone seems to be at least nearly as bad as 2.31, but i get the impression it might even be worse again.

All Updates shift the symptoms. Symptoms are now lead by

"Button Lock Up" followed by

"Apps quitting to home screen",

"Random Vibration",

"Random execution of Long-Press Actions" and last:

"Switching Home Screen View. Formerly the main Symptom.

Update:

I just found a user HERE who claims to have gotten an ETA for a final fix for the Home Button Issue. I have requested to have that respective support email shared with us so we can officially nail HTC on that one. I would so LOVE to have them at their balls if that final fix fails. If they really promised such a thing (hard to believe but maybe some other users have gotten similar Emails without recognizing their importance??? please share if you did!) it makes them liable for failures. They will have to act on it after promising an ETA with a fix.

Apparently, the supposed ETA is the 8th of October of this very year. Yes. This. Not next year. So HTC actually managed to fix this mess within 6 Month. Hahaha. IF they manage.

Not yet sure how much weight this Post has. Let's see if that user comes up with the Email from Support. Not that i am saying he is bullsh1tt1ng but its just so hard to believe that HTC named a date. They never did. Never.
[HTC One S] gibarian:
HTC Home button issue - Information campaign up!

Ufff, I'm done :)

Ok people, the thread I discussed with SneakyGhost a few pages is up and running. Time to take action :D

Now, as I explained before, I have set up a communication campaign around our issue: Operation Rolling Thunder.

The idea is to post reviews/comments about the problem on famous websites (CNET, Amazon, Techradar etc.) and to centralize and keep track of our efforts. This will hopefully attract attention to this matter, and put more pressure on HTC. The more negative reviews/comments their product gets, the more potential customers they loose... Bad business. Makes the patch much more urgent for them. Good business for us :D

Here is the link to the thread, which will remain closely related to SneakyGhost's thread right here:

- SneakyGhost's thread is the "action" thread, where people report the issue, their ideas, fixes, experiences etc.

- My thread will focus only on the communication camapaign: where to post, how, how much, communication with HTC etc...

HTC One S Home button issue - Communication campaign: Operation Rolling Thunder

Please remember: The more people take part in the action, the more pressure we will put on HTC. So please, join the effort!

Thank you :)
[HTC One S] Loosay:
Is anyone having this problem on UK T-Mobile? Was going to buy this phone tomorrow but maybe not hearing about this :/.
[HTC One S] gibarian:
I hate to break it to you, but if your signal gets bad and the phone switches to EDGE, you will probably be in the same mess we all are here... Of course, if the signal is good, it might take a while for you to notice it...

Also, be careful not to end up with an S3 model of the phone, which is slower and now replaces the former S4 model. Don't know if the UK already switched to S3, you might wanna check that...
[HTC One S] aardbeix15:
I got my HTC One S black back from HTC Netherlands last wednesday. On my pressure to do something about the home button issue they advised me to send it in for a screen replacement. (Also a return S3 device was possible, but I refused, of course).

In direct communication with the repair guys I could prevent a factory reset, so I got a clear case (does a screen replacement fix the home button issue).

The home button issue occured by me after I had the phone for 1,5 month. Before the operation I got the issue several times a day on the same places, when I forced the phone to 'gsm only' I got the issue al the time. Since wednesday I have the phone on 'gsm only' and 'auto' and I viseted a lot of weak spots where the issue occured steady before. For now nothing :) I have tested it now very intense last day. Screen is most times on and I force the phone in 'gsm only' mode and I see the re-connects in weak areas, also make phonecalls in these weak spots. But now without a heavy home button issue, not once.

For me it is clear it is hardware and that something in the screen/antenna connection or button-shielding. Since the only hardware what is replaced is the screen unit, without any modifications on the software. I can imagine a software update can mask some problems but it is still a failing hardware construction, IMO. I keep you guys posted but I hope for a succesful repair, which it seems to be for now.

HTC One S black, Android 4.0.4. Sense 4.1 OTA 2.3.1. stock, SH24*
[HTC One S] Sneakyghost:
Thank you so much for the good control on the repair process, aardbeix15.

As you stated, this makes a few things very clear.

I was thinking of going a similar route since zoesdad found those cheap replacement units on Alibaba.com. I sent the manufacturer an email asking for a test sample, yet they haven't gotten back to me. Unfortunately I can't afford buying a unit (min amount 5 units on Alibaba).

So, what you did there is a very good test.

Notice:

I think that from now on this type of posts (experiments, technical discussions, theories) can go here while everything user experience related (support nightmares, review stories, etc.) Should be hosted on gibarians thread.

I hope that by tonight I will have some time to begin reformatting the op to match the new structure.

Unfortunately I have now had a full week with mostly only 2-5 hours sleep each night and by now my hands are shivering and I can only do my work with loads of coffee. I might rather opt to sleep then tonight.

We will see...

Feel the Viper! :D
[HTC One S] aardbeix15:
When a screen replacement really is the only permanent fix for this issue I can imagine HTC is not admitting this because it would cost them lots of money....
[HTC One S] Sneakyghost:
Yea i suppose there's something like that behind it. But for now i can even imagine they are not yet sure what exactly causes the interferences.

Jason Dunn asked me for my device as Sample with that issue. Already the question says enough. They have difficulties determining the exact cause.

I have a suspicion since the new VF Base was released: i think all three 2.xx Firmwares are trials they run, looking for user feedback to get closer to the source of the problem. I think they let us do the work while focusing their tech people at other projects.
[HTC One S] zoesdad70:
:D

A replacement screen for the One S is £120+ on ebay!

While a replacement screen for the One X can be bought for approx £55.
[HTC One S] Raynk:
If the screen is the only thing responsible for the home button issue, and HTC is aware of it, i guess they could simply change the screen model (or whatever is) on new devices to avoid new fails in the future... it would be nice to check whether new devices are affected or not. I've been reading some italian forums where they're talking about this phone, and there are a lot of positive reviews from users who have bought it recently (1 mounth). The problem imho is to figure out whether their phones *are* affected and they just haven't noticed it yet (for ex. because they live in strong signal areas), or they're not affected at all, or they are into that 70% people who had the bug fixed with the last two updates.
[HTC One S] Sneakyghost:
They did implement a hardware fix on the One X within an astonishingly short amount of time. They did not on the One S for a few generations. Serialnumbers ranging from HT23 (read: Taiwan 2012/3) to HT26 (read: Taiwan 2012/6) are affected. Also, SH23 to SH26 (whereas "SH" stands for Shanghai). So, different plants, 3 month production, all have faulty devices. I don't think they implemented a Hardware Fix in that time.

I have not yet seen a HT27 or SH27 unit. I wonder if they stopped the S4 in june. Apparently it has stopped since a while so it could be that the HT26 and SH26 are the last S4 generations we are going to see.

Apparently the S3 got a worse screen-model but there is a few reports now turning up which seem rather credible. So those seem to be affected too.

I still find the idea to get a cheap chinese replacement module from Alibaba (thanks for pointing that out Zoesdad) intruiging. I bet it would change the problem to the better, yet i also bet the screens are just sh1t.
[HTC One S] opiswahn:
That will be due to the fact that the isn't the phone htc wants to sell anymore. There are 4-5 versions of the X arround and to come... The S isn't more than an unwanted, sick brother. Which is the reason there still isn't a reasonable fix arround yet (and wont be). I truely appreciate all the effort you guys are putting into that matter, but i came to belive that htc has given up on the S, and is pushing the market with so much X versions to serve all ranges, even the One they placed the S. But, since the S and X came out, the S was doomed, with the galaxy s3 waiting and the X being the flagship... Sad though... The S is a fine pice of hardware...

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] gibarian:
Yeah, you might be right. It makes sense, even if I really hope you're mistaken. The size and feel of the S is just so much more appropriate than the huge X or S3. I don't want to give it up for another one... It would be such a great device if it wasn't for this stupid Home screen issue. What a shame.

Yet I can't stop hoping - no choice anyway - that we might still achieve something here... It would be in HTCs best interest not to leave some of their customers hanging anyway: fixing the issue would prevent bad echoes which could eventually leak onto other models. A fix would make us happy, and we would say so :)
[HTC One S] stupot123:
Hi all

I happened to me 8 times today fed up with this now going to try and put more pressure on HTC to sort it out, I will contact them again and again,To pay that kind of money for a phone that has a major problem, the phone is unfit for purpose and should be replaced to one that works. I agree they are not interested in the S any more. I dont know much about the inside of the phone just want one that works.

Could I ask a question I have cid HTC 001 will I get this 2.31 update OTA. Hoping it might helpI got this phone from carphone warehouse. I noticed that they dont supply the phone anymore in my local shops.

Many Thanks Stu
[HTC One S] Sneakyghost:
yeah mate thats a generic HTC WWE CID. You should be getting either a 38mb OTA or a 157mb OTA depending if you come from 1.78 or 2.21.

You can also run the RUU though. I have it in my signature. And if you happen to still have an old hboot you could grab a clean NANDROID from my DropBox (same folder) and flash a custom recovery and just restore my NANDROID. Then you keep your old radio and hboot and only upgrade the rest of the system. With an old hboot, you could then flash one of the newer Radios too and if you don't like them, flash back an older one.

If you run the RUU or OTA, all that won't be possible.

But if you are already on 1.78 you got no chance anyway as 1.78 has already hboot 1.13 which locks those options out...
[HTC One S] stupot123:
Thanks for the reply I have 1.78 so I will have to wait for the update.:(
[HTC One S] Sneakyghost:
Sorry mate then you didn't fully understand. With 1.78, the hboot begins to lock out separate kernel and radio flashes and back flashes (partly).

Since you already have 1.78, precautions are not necessary as you are on that new Sh1t hboot anyway.

You can just download the RUU from my dropbox (signature) and run it. You don't even need to unlock for that. You will keep your warranty too.

Most of my previous post was referring to a situation where you still had an older firmware which would have made it worth to keep (the older hboot). I didn't know you had already firmware 1.78

Feel the Viper! :D
[HTC One S] zulmaslet:
Well once again after several mails with the Benedelux HTC Tech team I received the following info ( and i'm not that glad about it ) :

My question :

- Dear, concerning my homebutton issue in my previous mails, do you allready have a date when the next update will come out if this is a software issue. Or if its a Hardware issue could you keep me informed.

The reply :

- A mail I allready received that the software team was looking in to it and they would inform their customers through Facebook and stuff.

I replied with the answer that they allready gave me that info for the 10th time and that I wasn't happy anymore with that answer.

Last reply I got was this :

- Dear sir,

The reason why we give you the same answer again is because this is still the same. Its not yet officialy known when an update will be published. I'm really sorry and I can understand that this is very frustrating. Problem is that I can't put any presure on the Dev team itself so the only thing we can tell you is to wait. I'm really sorry

Kind regards

So that date on the German site I don't know if its a leaked or incorrect but thats the info I received.

( Btw sorry if there are some spelling errors in my text :p )
[HTC One S] gibarian:
Thanks for sharing mate!

Charming! And then people wonder why we resort to desperate actions. Why should we, I mean we should just take it: after all, most are happy so why don't we just suck it up? We shouldn't tell people that the phone has an issue, it would ruin the image. OMG! I'm really amazed by certain posts we get on my thread...

Anyway, would you be so kind as to post this on my thread also? (link in signature). It probably won't shut narrow-minded people up, but it will be proof (one out of many) that we don't just feel like pissing people off for no reason at all. Thanks!
[HTC One S] Rensky.g:
Source

Hello,

I think the problem with the home screen can not be eliminated by a new radio software. IMO it can only be fixed by debouncing.

Does anyone know where the source could be found for these keys?

Regards Rensky
[HTC One S] Sneakyghost:
Hello Rensky,

If you have an understanding of these things you might want to talk to Tecardo and Raynk. Both said they work in electronics and I know from Tecardo that he is trying to get to the relevant drivers to adjust them so that the issue can be controlled. This seems to be rather hard though. If you can contribute you're very welcome to do so.

Thanks for your tip. We also think that adjusting the debounce could solve this.

[EDIT]

Updated OP. Now linking story telling and discussion about possible actions against HTC over to Gibarians thread. I want this thread clean and focused on the technical side please if possible. Its gotten quite large already.

I added new Figures to OP. Amazing. When checking the Sheet, it showed that there must be around 24 devices with the old SnapDragon S3 SoC amongst the reports, even though only 5 people marked it as "S3". So this device suffers from the HBI too for sure. No cheap escape there. Was thinking of getting one myself but it doesn't seem to guarantee a problem-free operation either.

Also, we now have more than 400 People with affected phones officially reported, which i personally find a lot even though HTC says thats just nothing.

Another interesting thing: its still only 6 reports from Base 2.21 but already 75 with Base 2.31 which either means most people skipped 2.21 or it means 2.31 is a lot worse again...

I was thinking if it would make sense to have a reporting sheet for each base to catch the severity of the issue better. So people could re-do a report on each base they see the issue on.

But then again i think that's overdoing it. A bit too much effort for this.
[HTC One S] Raynk:
Hey,

i asked a couple of guy who work at the measurement division of my department, and they told me that a test on a affected device can be done. As already mentioned, i'd like to expose that device to electromagnetic fields at gsm frequencies, in order to simulate a boost of the antenna output power due to weak carrier signal. The problem now is that i can't find anyone near me who owns a htc one s, except people selling it :confused: I'll keep looking for it btw... Damn guys every time i look at this phone i'd like to buy it, f****ing home button bug!