yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
No, unfortunately not, as the hboot does not allow a downgrade of the Radio from RUU 1.78 onwards. Before that, it was possible apparently.

Something else:

I have a first report from the USA in the sheet, from a user called @jmwils3 which is not clearly stating that it refers to the touch button issue.

jmwils3, if you are reading this, could you please step forward and explain? If you got another issue (weak and inconsistent signal is a separate thing!) please remove that from this sheet as it is very important to only have the touch button issue in there.

BUT: if you really have the Touch button Issue on a US frequency this would alter the whole story as it was believed to only affect the 900/1800 GSM bands. Please comment on your report.

Thank you so much.
[HTC One S] rrrah:
spent whole day trying to downgrade radio) I knew it was almost impossible,but I tried again and again:) nothing helped and nothing happened. I am kind of disappointed.
[HTC One S] superjohan:
My phone got this issue. It sometimes just goes nuts!

HT23 - Sweden
[HTC One S] Sneakyghost:
someone ****ed up the spread sheet. thanks. now i know what i will spent the evening with.
[HTC One S] Burn-pl:
Hi Guys,

Just to update you on my case. I have sent out my phone to my friend who lives in Germany to arrange the repair (as you remember HTC didn't want to repair my phone in Poland as it is German T-Mobile version). He called German support today and they advised to send the phone for the repair. The support agent said that it is a known issue and the phone requires repair which will take approx. 1 week.
[HTC One S] Sneakyghost:
Known issue sounds good to me.

Let's see what you get back. Particularly the repair job list would be interesting.

sent from the tip of my finger
[HTC One S] shoffobroff:
Guys, I've turned off auto brightness on my phone and put the brightness up to 30% and it hasn't happened since. I've been going to places with barely any coverage to try and reproduce it and I cant!!

I'm using the black dragon 5 Rom.

Can other people try this to see if it still happens?

Dont know if I'm just lucky or is this directly related to the root cause.
[HTC One S] opiswahn:
Sorry, can't comfirm that. Same issue on all brightness-steps.

But i'm still on unrooted stock rom
[HTC One S] Sneakyghost:
wouldn't really see a correlation between those settings.

Man, i am so pissed off. The whole Excel-Datasheet is a piece of garbage now. I need to manually find and order every entry.

People! Be careful when editing that Sheet! For gods Sake! Last backup is 5 days old.
[HTC One S] Phuturist:
Got this issue as well.

HTC One S S4

0.16.31501S.17_2_10.23.31501S.10L

Unlocked / Rooted

Cyanogenmod 9 alpha 12

Happens mainly on bad 3G signal but I believe I have seen it as well on switching between 3G and HSDPA.
[HTC One S] Sneakyghost:
Excel-Datasheet fixed!

Notice: please just add your report at the bottom, do not modify sheet (i will do). This is my sheet for now so you do not need to do any sorting and sh*t.

Please go ahead reporting now. Thanks all!

PS: Fixing that sh*t cost me a precious hour and an angry missus. Thanks again. If you don't feel comfortable editing spreadsheets leave your report here and i will be happy to add it for you!
[HTC One S] Shandorkar:
I have very often button issue today!!! i hadn't that in practice before today, i had that only artificial and with bad gsm signal with EDGE. but today it was with good signal, but only with EDGE.

sorry for my english...
[HTC One S] opiswahn:
Did she know you call her that? Mine would hit me... hard... ;)
[HTC One S] Sneakyghost:
What? Missus? She is my wife and she is angry :D nothing wrong with that...
[HTC One S] opiswahn:
Just 'couse missus ain't a very nice word to say... depending of context and slang location it's something like 'meine Alte, meine Olle' in german ;)

But btt ;);)
[HTC One S] rrrah:
How do you think, will HTC take unlocked rooted 1S which has fallen from my pocket several times on reparation by warranty?
[HTC One S] opiswahn:
Hm.. if it's fallen out of your pocket is kinda your fault, so why should HTC do a warrenty repair?

I don't know their policy regarding rooting and custom ROMS, but i think if they find a reason NOT to have to give you warrenty, they will ;)
[HTC One S] rrrah:
it is my fault :D

but all of us and them know that home button issue is not related to any crashes of my phone from my pocket
[HTC One S] opiswahn:
Sure, but my experience with companies and warrenty shows that even if the problems are not related, they'll try to deny your warrenty claim.

But, dunno, maybe HTC handles this different, just try.
[HTC One S] Sneakyghost:
@rrrah: Well i wouldn't speculate on that. First, we have no official statement regarding the acknowledgement of the Home Button Issue (which still makes it kind of non-existent from HTC's perspective), secondly, drops are definitely not covered by warranty.

So, what will *probably* happen is this: you *might* get the Home Button Issue fixed because HTC has not explicitly stated that unlocking voids your warranty, just reserved the right to treat you like that. So if you speak to them and be true to what happened, they might decide to fix the Home Button issue for you on warranty because they can according to their policy. But i think lying and telling stories are not increasing your chance to get that. Then, they will *most likely* not fix issues relating to the drop as those are clearly defined as not eligible for warranty.

@Opiswahn: i am not too sure about you definition of the word Missus but i also don't want to discuss it as we both aren't native to this language and chances to get it wrong are pretty big anyway. My wife certainly doesn't mind as her english is very basic and she is happy to catch up on her german right now. She ain't bothered with what i write here. If she was, i wouldn't write it because she'd probably smash the next phone then :D so don't go tell her... I'll better stick to "Wife" then as that seems to be more neutral, right? ;)
[HTC One S] Badmiker:
I had a call from....

HTC!

This issue has been escalated to the point that engineers in Taiwan are looking into a solution.

That's the good news. The bad news is that HTC think that the problem is caused by switching between GSM and WCDMA modes and the 'workaround' solution suggested was to turn the phone off 'auto' and select either 'GSM only' or 'WCDMA' only.

Which doesnt work for me. The phone flips out on GSM, whether auto or restricted to GSM only. IMHO the issue has been correctly identified here; it's interference between the antenna and buttons at certain transmission frequencies.

This has apparently been fed back to Taiwan so, hopefully, there will be a final solution on the way.

(Meantime my phone is being replaced by Phones4U due to a couple of metal 'U's falling out of the back of it. This is probably a separate issue but it might be worth taking the top cover off your phone, shaking it, and seeing if anything drops out.)

(My missus gets angry too. She wouldnt be insulted being called my 'missus' but I wouldnt risk telling her she was angry...:laugh:)
[HTC One S] rrrah:
Shaked for 5 minutes (really)

nothing dropped out)
[HTC One S] /\droid:
Just called HTC support Germany.

They confirmed that this issue is currently under investigation. According to their knowledge base it is a software related issue and they expect to have an update available soon.

Official HTC workaround in the meantime is to switch to GSM only / WCDMA only.

For those with the same issue, please call your support. The call person confirmed that if there are more tickets created to the same issue it will be higher prioritized.

It looks like we have created enough attention to bring it to HTCs' table! :good:

Cheers!

/\droid

EDIT: As Badmiker already mentioned GSM only is not a feasible solution it is even worse. WCDMA only works fine so far.
[HTC One S] opiswahn:
Only if you are in an Area with WCDMA-Support. In areas with only GSM-Support(like in my case at home) you won't have any connection not even phone.

And if you are in areas where WCDMA is supported you don't have the problem. (At least that's my case.)
[HTC One S] guigz2000:
Cool htc is developping a fix...

For me,It's just a must have since i live in France(3g quite irregular) and travel a lot....in train the phone is just unusable...too bad for a pro smartphone...
[HTC One S] guigz2000:
Lol....had to write the last message in 4 passes because of the bug...grmpf....:mad:
[HTC One S] Sneakyghost:
Thanks for the heads up guys. I was really frustrated yesterday after having to redo the spreadsheet and not hearing from HTC again thus far. Really good to get some reports here. Thanks again.

sent from the tip of my finger
[HTC One S] guigz2000:
Situations repeat and change...had an operator today on htc chat...told me they were taught to ask to send phones back for repair.....will send it next monday.hope my unlocked bootloader won't cost me the repair.
[HTC One S] PulpzillA:
is this the new update they have been mentioning. is 'power-cycling' the issue?

http://phandroid.com/2012/07/10/bells-htc-one-s-receives-bug-fixing-update/
[HTC One S] opiswahn:
Dont think so, looks like the TMO 1.84 OTA

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] gforums:
just my two cents and update...:

my htc one S (HT25, Build 1.77.x) with Base 0.16.31501S.... is still running without any problem.

My latest post was on july 2nd, now 8 days later, still no problems at all.

still not sure, if hardware (HT25) oder software might be reason for my phone working well. Definitely I'm still often in EDGE-only areas.

-gforums
[HTC One S] Sneakyghost:
Yeah mate could be true, i am on SH25 which hasn't been reported yet either. Could be a later batch is not affected anymore (think of that ominous "assembly gap" mentioned on Lamyrons repair letter).

The "Power Cycling Issue" is the issue with the random reboots. Nothing to do with the home button issue.

The Bell Update is 1.84.666.9 which is a higher number than the Tmo US update (1.84.531.2).

Its likely the Radio has been updated here whereas the Tmo 1,84 is having an older Radio than the EU 1.78.

A newer Radio could already mean a fix for the Home Button Issue. So i am putting a lot of hope into that new RUU.

[UPDATE]

Just spoke to HTC Customer Care germany, who had tried to reach me before and they where, though polite and helpful, not able to access my case information properly, didn't know what i wanted although i was called by them prior to this and it took a while to get to the core of my question.

First, they aquired more information regarding my issue for the HTC escalation team (who had sent an email today), then they where asking if i wanted anything else. Yes, of course, i replied. This is where it began to become hilarious again. The young support agent with russian or similar accent was instantly moving towards pre-defined answers, obviously read from screen, with delay. Things like "HTC is working hard and investing all resources to resolve the issue asap" and when i said the XDA community is also waiting for an answer there was this "Oh sure, certainly" and "we understand" and stuff like this. At the end i asked what the next steps for me would look like and i heard something like "Uhhhmm, errr... i don't know, i think you will hear from us". Haha. Funny. I said i need the phone in working condition as my wife needs it. She really does. That is no lie. "Oh yes...." well...

To sum it up: no answer. and again: no answer. Not even disguised in nice words but bluntly stuttered in my face. Thank you HTC.

Oh, and before i forget to mention it: the Reference line of the last email from HTC read: "regarding your Bluetooth problems"...
[HTC One S] opiswahn:
Uh, darn them!

But that's kinda what i had expected... calming the people who are asking and try to sit it out...

Sux!

Had anyone luck with flashing the 1.84 core?
[HTC One S] Sneakyghost:
Nope. Didn't try tho.

sent from the tip of my finger
[HTC One S] Shandorkar:
Issue is progressing so fast. Today I had it with WCDMA... Don't understand is this hardware or software issue...
[HTC One S] opiswahn:
Could be both or at least related.

A clear statement from HTC would be nice, wether we have to retrun the phone or get a softwarefix or that they won't do anything at all.

If i'd knew i won't have to return the phone i would root it and try stuff myself, but i don't want my warrenty voided through that...
[HTC One S] mattionline:
Just got a message from HTC repair that my device is now awaiting shipment in their warehouse and should be returned to me within a couple of days.

I'm curious if they actually fixed the problem :fingers-crossed: I'll keep you updated guys!

BTW: I sent the phone with a loose antenna back cover at the bottom and apparently they repaired it for free :good:
[HTC One S] Sneakyghost:
Cheeky! :D

Thanks for reporting MattiOnline!
[HTC One S] Pulsik:
Sound like a good news. How long they were repairing it? As I've gave them my phone at Saturday, it is almost week gone without any news for me.
[HTC One S] mattionline:
They received my phone last week Thursday and they started repairing it this week Tuesday.

It was finished today by 4 o'clock, they probably had to wait for spare parts (antenna, case) ;)
[HTC One S] Tecardo:
Can some one of you try it wiith cm9 the newest version. It has fixed the problem. So it must be software-wise.
[HTC One S] Phuturist:
Where did you gain this wisdom? I'm on alpha 12 build of CM9 as I hadnt had time to upgrade to the lastest build but if the lastest build has fixed this issue I will create some time in my agenda for sure.
[HTC One S] Burn-pl:
Hi @mattionline,

Can you please advise on how did you check the status update for your mobile? My mobile has been delivered to Arvato repair centre today; however, I do not even have RMA for this repair. HTC support agent just asked for the mobile to be sent out to their repair centre without even asking for return address.
[HTC One S] Sneakyghost:
Please explain. I understand: you tried CM9 and the Issue is gone?

If so, how long did you run CM9 for? A day? A week? A month? Because this issue has the habit of coming back after some time, it often is not there after a fresh flash for a week or even longer.

I am quite sure i found a user somewhere who reported this issue with a CM9 ROM. I was very surprised because i was under the impression that CM9 stems off the AOSP and i was suspecting that to have fixed drivers. I cannot recall the source though. I might also be wrong.

Anyhow, i think assuming an AOSP based ROM is probably not any better because all ROM's are dependent on the drivers HTC provides. I don't think the touch buttons will do with some generic drivers. And if that is so, the AOSP and CM9 ROM's will run the exact same driver base. BUT: i am happily taking corrections here as anything other than my thought might also mean a possible fix (originally, i thought the AOSP might contain something like generic drivers for capacitive buttons and since the Galaxy Nexus had the same problem and was fixed already i was hoping to get a fix that way but i don't believe in that idea anymore).

---------- Post added at 08:15 PM ---------- Previous post was at 08:13 PM ----------

Are you confirming that the button issue is present on CM9 therefore? I was waiting for someone to confirm on this. Thanks.
[HTC One S] Phuturist:
Yes, I can confirm this issue also occurs on the unofficial CM9 ROM. I'm not on the latest build but I don't think the latest build will fix this issue. Like you said, HTC will have to come up with a specific fix that will have to be integrated in any ROM that is installed on the One S.

And I added my details to your sheet some days ago. Perhaps that is where you saw someone using CM9.
[HTC One S] Sneakyghost:
Thanks Phuturist for this valuable piece of information. I already wanted to know this two weeks ago. Now I have my confirmation. :-)

@Burn-PL: thanks for asking. Was wondering the same. Still waiting for HTC to provide me with further instructions on how to proceed. Expecting them to ask me to send in the device. If so, I want to track the status too...

sent from the tip of my finger
[HTC One S] mattionline:
Well, that's a bit strange in my opinion. After contacting HTC they sent me a mail with a ticket to track my device.

Thereafter I used this reference number and IMEI to track my device on the repair centre tracking website.

In my case this was Dynafix (Belgium-Netherlands) but I think Arvato should have a similar system?

Dynafix says that the logistics department prepared the product for return shipment.

In the description it says part replaced during repair. Probably the bottom cover? :D
[HTC One S] :
I can confirm that this problem still exists on cm9 build 2012-07-08.
[HTC One S] Sneakyghost:
I'd really appreciate it if people could enter their phone details into the sheet. I don't mind keeping it anonymous but at least report the phones to the sheet or here so i can add it then.

I still hope that HTC is seeing the list. It makes it stronger if as many as possible phones appear on that list. Please.

Thank you.
[HTC One S] richboyce:
screen brightness

This sounds unbelievable, but this is what fixed the issue for me:

Set screen brightness from 100% to auto

I'm not kidding. I had this problem, and could reproduce it very easily. I had it for weeks, maybe months, every day, unless I changed the radio mode to WCDMA only.

About 5 days ago I set screen brightness from 100% to auto, and the problem immediately disappeared and hasn't come back. I have no idea why this made a difference. I didn't change any other settings.

I know someone else in this thread reported the same, so that's two of us. Give it a go.
[HTC One S] :
I'll do it asap.

I always have auto-brightness. And I always have the touch issues...
[HTC One S] guigz2000:
Just tried it and still have the issue...sorry...

Does not work....
[HTC One S] opiswahn:
This might bea 'fix' for some people, someone reported that some days ago.

For me, i can't confirm that, i have the issue on every brightness setting... sadly, that would have been too good to be true ;)

*Edit*

@richboyce, can you share your hardware-details?
[HTC One S] Sneakyghost:
Well, that report is here from shoffobroff and that is a questionable thing as he claimed previously that he apparently fixed the bug by disabling the data roaming sound too. So before you be all happy and spread the word, give it some time to come back (or not).

Just for comparing the situation: my wifes phone has had complete weeks without a single fit. Then it comes back again badly and then it goes again. I'd consider 5 days a good start but its still far away from a proof.

Before your ideas PulpZilla, the Thread Starter, said he had the impression that it only happens when there is less light, which would be another hint towards the light settings. Yet still, it would be highly surprising if this turns out to be a light setting issue at the end of the day.

The only explanation i could think of is the power for the screen and button lights generating enough of an electronic noise flutter on the board tot interfere with the touch. BUT: as of now, no US citizen has reported exactly this issue. So, what the hell? Do the united states have different light conditions? Different hardware? No! So, to make your theory valid, you'd need to find a reason why the Issue only occurs localized.

The only things that are different in different locations are frequencies and software. The hardware is the same everywhere and so is the light basically.

Oh and by the way: who has his screen brightness on 100% anyway? I have had it on auto all the time and the issue was there BIG TIME. I was already desperate enough to try this too. So, sorry to destroy your neat assumption. But you need to do more waterproofing for this.

---------- Post added at 02:35 PM ---------- Previous post was at 02:28 PM ----------

Mate, thank you SO much! you are the first one to report a xx25xx device with the Issue!

You completely destroyed my last hope! I was soooo much hoping that my xx25xx Device would not get sick. But now i know it will have it too probably.

So, after changing the OP last night, saying that the newer serials are *probably* not affected, i was too early with this. Need to change it back.

Pity.
[HTC One S] corbie:
Today morning my phone slip down from my hand, and hit wooden floor. Since that time problem with sensitive buttons disappear. So far so good I'm using

Internet in my working place and nothing happens. Probably its only temporary but last 3 weeks, I couldn't check even my mailbox.
[HTC One S] opiswahn:
I got a slight workaround to at least make the phone kinda usable:

If the problem appears, press and hold the HOME-Button. This way you can at least use the phone without the switching. After holding the buttons a while(sometimes 2 seconds, sometimes 1 minute) they got dead until you turn the screen off and on again, so you can use the phone without interference, as long you are not dependent on the buttons ;);)

Still a pain in the %&§ but it makes it a little more usable.
[HTC One S] Phuturist:
For what it's worth. I sent HTC Netherlands an email with a complaint about this issue and the question if it is being worked on by HTC. Here is a rough translation.

Sounds promising and I guess our only option is to wait until HTC fixes the issue and I'm my case the fix gets incorporated into CM9.
[HTC One S] Sneakyghost:
Facebook? So are we now waiting for them to scream it out loud on FB? I couldn't imagine that being for real. I mean, afaik there wasn't even a mention of the HOX wifi issue on FB. Isn't their FB channel just for making people feel all good about HTC? Promotional so to speak?

I just realized that HTC hasn't sent an RMA ticket yet for my phone. Is this normal? i mean i spoke to them yesterday and i spoke to them on chat a week ago? Am i not supposed to get a repair ticket? Was i not clear enough? Do i have to have more patience? How was it for you guys when you got your ticket? right after your email/phone call or did you have to wait?
[HTC One S] Pulsik:
Just got my phone from repair. And I'm sad.

They sad, that they have changed something in hardware and "reprogrammed" (lol) my phone.

What I see now: The issue

almost

gone. I have same issue, but now buttons not pressing randomly and fast, but from time to time home button is pressed once. This looks not bad, but still I'm not satisfied with my purchase.

It's like if I go to change my summer car wheels to winter car wheels and one of them wan't be changed. From one side looks ok, but still is crap.
[HTC One S] Sneakyghost:
Can you tell if its a new phone or the same? IMEI/Serial changed?
[HTC One S] Pulsik:
IMEI is changed, but serial the same.
[HTC One S] richboyce:
Now added to the spreadsheet. My other half will be getting a new One S in the post tomorrow, I'll keep an eye on it for this problem.
[HTC One S] Sneakyghost:
So at least a new Board if not even a complete new phone. For this reason, could you make a second entry to the spreadsheet for the new phone? Even if its only a new board, it means its actually a new device, so just put it up as your second, replacement phone. Thanks.

---------- Post added at 08:36 PM ---------- Previous post was at 08:32 PM ----------

I only saw your Post now, but i find that interesting as it was pretty much the same for me. My wife threw the phone at me, it hit my foot so badly that it hurt 2 days but the issue was gone for quite a while, like a week or so. I wasn't really sure because i also reset and reflashed the phone the same evening so it could have been that too but now you speak about the same thing. It makes me think about the bad Antenna connection again, the famous "assembly gap".