[HTC One S] Wittip:
That might have been me. I had an email exchange with an HTC customer service bod, which I posted on the VF forum and in which they implied that the 'fix' update was not actually released yet, and they were still working on it. Then again, this might be reading too much into an email that was basically designed to fob me off.

Decide for yourself, here's the exchange, dated 29/08/2012 :

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Dear HTC,

my HTC one s suffers from the home screen glitch, of which you are no doubt aware (if for some reason you are not, google 'one s home screen glitch'). This is my second one s - I returned the first one because it suffered from the same problem. Please can you tell me what HTC is doing to remedy this?

thanks

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REPLY FROM HTC

I’m sorry to hear that you are experiencing difficulties with the home screen issue. To resolve this, I would like you to perform the following steps: We are very sorry to hear you have been affected by this issue, there will be update being released shortly to resolve the home screen issue but in the mean time there is a temporary fix for this. You will need to go in to Settings > Mobile Network > Network mode > You will need to select “GSM only” or “WCDMA only”. Due to localization, testing, and partner approvals, updates do not roll out to all devices at the same time. For devices on a wide variety of carriers and in many countries, roll outs can take up to 45 days from the initial update to reach everyone. If your phone has not received the update after the 45-day period from when the update is released, navigate to Settings>About>Software Updates to have your device manually check for updates.

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Dear Ryan, Your reply stated that an update will shortly be released. Please could you give details:

1. When will the update be released? I am aware that various carriers will take time to roll the update out. I just want to know when the basic stock upgrade will be released to unbranded phones.

2. What is the software number of the update that will contain the fix?

I ask these questions because, as you will see on the numerous forums discussing this glitch, your email essentially said the same thing that every HTC response has said since people first started reporting the problem in around April: "we're about to release an update, sit tight and wait".

Thanks

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REPLY FROM HTC

Thank you for providing me with the additional details to enable me to resolve your enquiry. It’s always our aim to ensure that our customers’ issues are resolved first time and I’m sorry that this has not happened in your case. Thank you for performing the steps outlined in my previous email. I am sorry to say that we are unable to provide such information at this stage as we have had no official statement to say the software version and date of release, in while I suggest you to follow our official website and social media networks for more updates and notifications regarding your device

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Excellent work organising the anti-publicity campaign by the way. Have already made several posts on UK sites. I think it's the only way to get anything done.