[HTC One S] Sneakyghost:
Bye Bye to Helictopter-Land ;)

After now 7 Month, HTC finally decided to fully replace my device. This was in some ways an individual decision and judging by the time it took HTC to decide that way, i guess it will not be possible for most to achieve the same.

I had done an incredible amount of research and data collection during that time and HTC admitted that this data was useful to them to some extend.

They claimed a long time ago, they'd be contacting people on the list with the past-july serials to sort them out exchange devices but that never happened.

They claimed towards the public they would be releasing a fix soon, starting around end of july. It never came, or it never helped many. Some got their device fixed by the software update, but i am still under the impression that the vast majority did not experience a satisfactory repair.

They then began to claim that the earlier devices needed hardware parts exchange in order to overcome the helicoptering. Many people did i meet during the past month who said their phones remained the same or got worse after the repair, including mine. That was with Regenersis UK as well as Arvato and also some smaller repair centers in different countries.

I already mentioned my failed repair attempts, of which Tecardo now has proof. It reminds me very much of other stories with bad repairs.

Now, nearly one year has passed since the launch of the One S. After all this time, with a new phone in my hands soon and probably no solution for the remaining helicoptering phones in sight, i decided to withdraw from this issue. HTC helped me finally and i see nothing i can possibly do anymore for you guys. They have made it very clear (without ever saying a word about it) that they will not provide any further help than the software update and the hardware repair, of which both actually don't help all.

I will keep watching here but not be actively involved anymore i think.

On another note, i would like to say thanks to all who provided so much data and stories and where helpful and patient in general. It was a lot of fun being with all of you, despite such an annoying cause. Special thanks go to Zoesdad, who has been an inspiration to me in regards of patience and style of communication, you have also been a great help with the tables! Thanks! To PulpZilla for letting me have his Thread and all the others i might have forgotten. There is now over 800 entries in the sheet... God knows what has become of most of them...

Last but not least:

although this can be interpreted as a fail for us and a win for HTC, i am reluctant to say so. I believe, we achieved a win/win in terms of us having made ourselves heard and not be overseen and HTC actually gaining a lot of awareness for the users issues. I am unsure how aware you all are about HTC Elevate? That pretty much started at the same time as the One S and has been a HTC Project with the sole purpose to gain more contact to users and more insight into the general customers thoughts, with quality improvement in mind. Quality of service as well as Quality of Devices. Our complaints-threads here, at Vodafone.uk and android-hilfe.de as the three major threads fit very well into this Elevate-Thought. It provided a lot of knowledge to HTC and i am sure they will draw efficient conclusions from that, although we will not directly hear about it.

One thing that is already in the works is the horrendous information flow between Taiwan and the local Service Hotlines and Service Partners. HTC has recognized from the past month's worth of miscommunication (every customer getting a different answer from Service Personnel) that they urgently need to improve here.

Well... this is getting to long now...

Bye Bye and Take Care Guys! Been a terrific journey!

PS: of course i'll still be here at XDA, just can't be bothered to run after HTC anymore with this silly helicoptering issue...