[HTC One S] magnetboy:
sigh

I'm an XDa noob who has registered specifically to post some info on my experiences with the HTC One S (not to mention thanking everyone here for their sterling efforts reporting this problem and and trying to force HTC to fix this). Brilliant job.

I have the exact same problem as everyone else and have already filled in the spreadsheet. I have an "SH26..". S/N number.

The recent 4.04/Sense 4.1 update to radio 1.06es.50.02.31_10.09a.50.04L (via GiffGaff/O2 in the UK) has made the problem quite a bit worse - I get lock-ups and fitting homescreen button issues two or three times a day now.

At the end of here I've posted the response I got from an HTC rep - I'm guessing a Factory Reset is a waste of time (incidentally can they tell if I've tried this or not?)

I bought the phone unlocked from the UK's Carphone Warehouse. It's around 3 months old and the problem is getting steadily worse.

Any advice on what I should do? Persist directly with HTC? Take in back to CW? I don't have much expectation with either of these solutions.

Cheers for now,

MB

----------------------------------- REPLY FROM HTC BELOW HERE----------------------------------------------

Thank you for contacting HTC regarding your HTC One S.

My name is [redacted] and I am a Technical Support Agent for the HTC Written Team.

I’m sorry to hear that you are experiencing difficulties with the home button on your HTC One S.

In order to resolve this issue I would suggest to perform a factory reset on your device. A factory reset normally resolves any bugs or gliches in the software which may be causing this. It will refresh the operating system of your device. Please note anything on the device itself will be lost during the reset. Anything on the sim card or SD card is unaffected.

I can confirm that your photos, music and videos automatically default save to the SD card therefore these will be unaffected during the reset. Also contacts saved on the sim card or Google will be unaffected. Applications will unfortunately be lost however providing you use the same Google account you can retrieve any bought applications free of charge. Text messages will be lost however there may be a 3rd party application available from the Android Marketplace which when downloaded will allow you to back these up.

You can back up photos, music, videos, contacts and calendar entries via the PC using HTC Sync. HTC Sync is a free download from our website.

Also installation instructions are available here, which I believe will help-

To perform a factory reset please follow these step by step instructions- 1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP

Should a Factory Reset not resolve your query I would suggest contacting us via phone or instant chat so that one of our Customer Service Agents can walk you through a resolution in a live environment, our contact details can be found at ...

I look forward to hearing that this has resolved your enquiry, to close your email or alternatively to reply to me please follow the links below.

You will shortly receive an email asking you to submit your feedback, I would appreciate if you could take the time to let me know about the level of service I have provided you with.

Let me know if I have successfully answered your question, please click here to complete this.

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Sincerely,

[redacted]

HTC