yashsingh1/xdaforums huggingface dataset:
[HTC One S] thanito:
Bad bad sh*tty news for me.

Today I was told by the service that they will have to change the main board of the phone, but the problem is that my phone is a French imported phone,so they have to order the board from France and this might take 5-6 weeks!!wtf!

I had my phone for 3,5weeks,its already two weeks in service and they need 6 more weeks?no fkn way.

I spoke with HTC and they told me that a manager will call me in the next 3-5 business days to see what they can do about this issue, but I am calling again tomorrow to speed things up.

HTC makes the best phones imo(interface-wise and design), but they have the most stupid after sales service EVER. If it was a stupid iPhone I would already have a new replacement in my hands,pff, no wonder why their sales are getting worse and worse every quarter. Well played HTC,well played..
[HTC One S] Sneakyghost:
Well i suppose that noone had been looking into this due to a lack of interest. Most of the Devs i know around here haven't gotten any problems with their One S units apart from hes_theone64, the lead dev behind the One S viper ROM. But his Home Button issue disappeared with the later bases and was only mild anyway. Since he is one of the most occupied men i know i am dead sure he won't invest time into this unless we seriously beg him. And then its not guaranteed that he can achieve anything and then he also hasn't gotten the time for it.

Plus, i am dead sure it'll be a bit hard to activate native android features in the Sense UI.
[HTC One S] diggerbucket:
Thanks Sneakyghost, makes sense. Last night I managed to disable the home button in CM10, which means at least I can run a ROM I like, albeit still with button saviour.

I don't doubt that activating the navbar in Sense would be near impossible, it would be nice in CM10 though.
[HTC One S] benno4403:
Having the same problem now.. I hope they will make a software or radiofix which will fix or lessen the problem.. it drives me crazy but I rooted already =[
[HTC One S] anetgrup:
I installed 1.06s.50.02.27_2_10.08.50.04L radio about a day and the problem is gone now. Returning after another 24-48 hours of use with opinions.
[HTC One S] Darey:
Yeah went to Regenersis, what worries me is you say yours has been back four times?? surely its cheaper for them to replace the handset after four attempts at fixing it. If mine's still broke i'll be asking how many times it has to go back before they will consider replacing it.

The guy I talked to did ask how many times I had sent it back to them for repair for the home button issue before saying it would have to be sent off again.
[HTC One S] zoesdad70:
They screwed up two of the repairs, meaning nothing was done on those two occasions, apart from them adding a few chips to the back of the phone.

What's absolutely alarming though is that I was having a look through the HTC UK facebook page today and found someone asking:

"Is anyone's HTC One S having the same problem as mine? It keeps flicking between the home page and the page you get if you press the middle button, despite me not pressing any buttons. While it does this, the phone freezes :( Anyone had any luck getting it fixed?"
​

The owner is then advised by another facebooker to try a soft reset.

The owner then comes back to say:

"I now have an email from HTC, asking me if I have any apps and suggesting I do a factory reset. Will avoid the factory reset if I can!"​

What? Look like the last 8 months have been a complete waste of time.
[HTC One S] Darey:
I'll keep sending it back, they'll get bored eventually :p
[HTC One S] rrrah:
Had no problem for 2 day after installing this radio, then it was fully back =(
[HTC One S] benno4403:
Okay guys I found something. (This is also in the first post but still) I am currently on the latest Europe radio and discovered if you switch to wcdma only and reboot the problem will be much less or gone.. I've tried to replicate this issue a lot this week with different firmwares and radios and it seems definitely related to radio and firmware.. network selection settings and type of Rom matter! It seems like the problem is related to the sense UI or device firmware in relation to the network mode being used. This must be fixable with a radio and firmware update if my guess is correct..
[HTC One S] Sneakyghost:
Thanks for confirming. :D

We came to similar conclusions over those past 128 pages. Although we know from HTC that this is a hardware flaw.

It can be worked around in software according to HTC but that solution is not good for every phone as it involves tweaking of parameters which are not so good for healthy phones, so the fix has to be selective, which makes matters complicated. HTC is still trying to integrate a workaround in a common update which hits all phones and that seems predestined for a failure if you ask me.

The problem is, that all Versions beginning with 2.xx already had different fixing attempts in them and no RUU was able to solve it completely. There are still loads and loads of people complaining. Not much that can be done by the looks of it.

Now HTC is promising another "software fix" and we currently think it might be integrated in the JB update.

BUT: many people here even had hardware parts replaced and many of them didn't see improvements. My phone even got worse. So the issue is very complex and a solution very hard to achieve.

My personal opinion by now: it is neither fixable in software nor in hardware and an exchange is requiered, however, HTC is trying to avoid exchanges. That is inacceptable.
[HTC One S] Dublinguy:
I received an email from "Ryan" in HTC informing me as to why my motherboard was replaced and I've been told that it was "corrupt" but they are sure it will fix the problem....nothing about guaranteeing the fix will be permanent. I will keep you updated as to my progress.
[HTC One S] RichJo86:
Why not give us the option to exchange the One S for, for instance, the One X(+). Maybe HTC can keep customers this way. Coming from the LG Optimus 2x software is much better, now the hardware is flawed.

Verstuurd van mijn Nexus 7 met Tapatalk
[HTC One S] Sneakyghost:
Well, that's what we all think...

Why the hell don't they just frikkin replace the damn thing?

It would have been so much easier in all and every aspect of the story.

The current repair policy is just no good for nothing.

sent with a home button bug...
[HTC One S] beni8978:
I got a issue again on a S3 with trickdroid custom rom.

and that happened till i had Edge network.here are some pics.

Sent from my HTC One S using TrickDroid 4.0.0
[HTC One S] benno4403:
I had the problem again really worse today.. when I switch to WCDMA it totally disappears again..

I am an IT guy myself but asked the opinions of many other professionals I work with on this matter.

They came to the same conclusion as I did.. it is probably a bug that CAN be fixed with a radio or firmware update.. why do we think this? Because most people can solve the issue by selecting another network mode. (Change software setting) we also used an app to check the buttons and the hardware only does something when really touching it.

It does not seem like a hardware problem to me because changing a setting can cure it or make it worse! I am 100% sure HTC can make a fix for all the people having issues with their HTC one s ..

I would recommend to everyone to report this problem to HTC and post this issue everywhere! They have to fix or exchange the phone. This is getting ridiculous! We have rights as consumers and they must fix this issue!
[HTC One S] Sneakyghost:
Is that all you base your hypthesis on? Because it can be worked around by switching off gsm you conclude that it is a software issue?

Funny.

We all, including HTC came to the conclusion that it mainly occurs when the phone is GSM Mode, because we also observed that it mostly does NOT happen in WCDMA.

We also noticed that it only happens in Countries that use the 900 Standard rather than the 850 standard.

We then saw that it mostly appears to happen in low reception situations.

Then we saw that it mostly happens when the phone is actually trying to establish a connection to a tower.

Knowing, that the phone increases output wattage on the Antenna drastically for a short moment when establishing a connection (hold your phone close to a speaker while a call or sms comes in... shortly before the message arrives on screen you hear the connection building up in the speakers before it goes quiet again) we came to the conclusion that the problem is actually caused by overly strong radio emissions. The fact that it only appears in GSM 900 Countries made clear that it interferes with the button electrodes on a specific frequency only. The Radio-Transmission is hitting the button frequency and the interference is making the button(s) go nuts.

Then we thought all phones should be affected. In fact, for a long time we thought it MUST be like that and the reason why not everyone is having this is soleley because most people live in good coverage areas and those who don't are mostly not geeky enough to identify the issue as such.

BUT then HTC came up with a claim that this is a hardware issue. They never specified towards us what exactly went wrong in the production process but the fact that most phones are good is a clear indicator that we are dealing with a hardwar flaw.

Currently, our theories go like this: either it is a badly assembled back cover so that the GSM arial (bottom cover) has insufficient electrical contact or, that is a good theory too, some shielding material between the buttons (above the Antenna) and the antenna module is either misplaced or insufficiently grounded.

If the Antenna has bad contact, the phone will drastically increase the output wattage because it will try to reach the tower, which it receives only faintly. If the grounding is bad, the Transmission-Energy should appear normally.

Why am i writing this down again?

Well, aparantly some people are not even capable to read the first page and follow the links i provided there.

On the first post, you will find everything to set you off for either a basic understanding of the problem or further research.

@benno4403

If you really are an IT guy and want to contribute, please follow the Link of the Google Engineer who explained the issue first and then maybe you have the ability or friends/colleagues who have the ability to help find a workaround which HTC doesn't manage to find.

HTC is currently believing they can work around this problem. How they could achieve this is outlined by the Google Engineer. Check that out.
[HTC One S] benno4403:
I am aware of the theories that people came up with.. but unless we have some hard evidence we cannot say one of those theories are correct or not..

I am just thinking it might be fixable via a software patch. If I will find something solid I will make sure to post it here.
[HTC One S] thanito:
Yet still HTC is incapable to admit the flaw and at least say that there is a hardware problem (specifying what the f is the problem) and at least letting us know and replacing our devices..well done HTC, no wonder why their sales are going from bad to worse.
[HTC One S] Sneakyghost:
Yeah I think we have seen why. Obviously, they don't exchange ever. Admitting that flaw would make them have to exchange.

sent with a home button bug...
[HTC One S] hamzeh17:
Hi guys

there IS jelly bean update for asia

ruu_villeplus_u_jb_45_htc_asia_tw_1.14.709.16_radio_1.10r.50.05.19_10.22a.50.08l_release_293269_signed.exe

but when it comes out for europa :( ??
[HTC One S] benno4403:
Hopefully the JB update will improve our situations beyond our expectations.

I know we need to be realistic but we need to have some faith ;)
[HTC One S] Sneakyghost:
The Taiwan update is out since a while now but it's pretty useless for us as of now.

The European and US update was scheduled for late October already but news where spread pretty soon that we would have to reckon with a delay until November or even late December.

The jb update will be the last thing I try before sending it in again.if that then fails too I will sell this phone early next year.

sent with a home button bug...
[HTC One S] hamzeh17:
featyT some

sell it? who's gonna buy? xD
[HTC One S] Sneakyghost:
Dunno bro. Someone will if I look at the eBay sales still going well...

sent with a home button bug...
[HTC One S] rpedrica:
I'm running leedroid supreme one with 0.16 radio after rooting from 1.53 base ruu. I mostly just set my phone to wcdma to solve the issue and this is fine except in some conditions where there is no signal.

My question is should I upgrade the radio or should I stay as is?
[HTC One S] Sneakyghost:
You are currently running the worst radio available for the home button issue.

Yes, radio update is recommended.

sent with a home button bug...
[HTC One S] rpedrica:
Thanks Sneakyghost. I decided to update the radio but probably made a mistake by upgrading my ROM first to ViperOneS 1.2.0 - somehow, my hboot has been upgraded ( to 1.13 ) in that process and flashing the radio in recovery has no effect even though it appears to complete properly and without error. I've noticed in other posts that you need to be below a certain hboot level to do certain functions ( eg. flash radio ) ...

Can I go back to stock boot.img and RUU, flash 1.06es radio and then come back to custom ROM? There's also another thread ( http://xdaforums.com/showthread.php?t=1990043 ) that discusses downgrading your hboot by bricking/unbricking your phone but that sounds quite desperate ...
[HTC One S] Rapier:
As i read more and more on this thread, I am more and more convinced not to buy an One S... Still, I love how this phone looks like and don't want a bigger screen (to choose One X). I need to have answers to the following questions before I decide:

1. Home button issue is appearing also on 3G networks? I'm 99% of the time in areas with 3G coverage and good signal.

2. As the 1.5 ghz variant (520e) is not officially sold in RO (cariers are selling only 560e) and there is no official HTC representative, how wise is to buy one?

3. Is the S3 so bad compared to S4? I know the differences, I just wanna know if it worth buying one since that will benefit from warranty from carier. If I buy S4 from a store, I have to send it to nearest HTC repair center that could be in another country

Thank you in advance

Sent from nowhere over the air...
[HTC One S] benno4403:
I ditched the one s. Too much problems for me..
[HTC One S] RichJo86:
@Rapier

I can only comment on your first question. For me the bug only happens when I receive an Edge signal. Full 3g or GSM are no problem.

Verstuurd van mijn HTC One S met Tapatalk
[HTC One S] DevliegereM:
Well, i returned my HOS to the HTC repair stuff with the chipping issue (coating) and it returned without the chipping issue fixed but in the description they said they did a software update. Now I am using this phone for a week or two and I haven't had the issue ever since! I even tried to reproduce the issue and nothing. So for now I am content!
[HTC One S] zoesdad70:
Which version of the firmware did they put you on?

It's a shame they didn't fix the chipping problem for you, but if the phone is working and you don't want to send it to them, ask them to compensate you in some other manner. HTC chipped my phone when I sent it to them for repair and they did offer to compensate me in some way for this - We never did get round to agree the details as the phone had to go back to them again for the homescreen issue.
[HTC One S] thanito:
1. Afaik and from my personal experience, the problem occurs only in GSM/EDGE networks, 3g networks use higher band and the problem is not present in areas with good reception.

2.This will be your personal decision my friend.

3. S3 is not that bad but it sure isn't as good as the S4, but hey, i remember only 1-2 cases of S3 owners that had the home button issue :P

If you are not a tech junkie I think that the S3 will be just fine for you, but the only caveat is that there are not so many custom ROMs for the S3.

@zoesdad70: Unfortunately, I think that HTC reps are not familiar with the word "compensation".

Today I had a long phone call with an HTC manager about my home button issue. For those who haven't read my previous post, I owned the phone for 3,5 weeks, then took it to the service and after 2 weeks they told me that it needs a new mainboard, but the phone is not officialy imported but from France, so they have to put a french One S mainboard because the greek will not work-I doubt that it won't though, and the part needs 4-6 BUSINESS weeks for delivery, so that sums to 9 weeks, yep.

Well, the conclusion of the phone call was that they will neither guarantee that the phone will be fixed after all these weeks, won't replace my phone, won't provide me a replacement phone until mine is fixed, won't give me back my phone to use it until they have the part in stock-they say that the phone MUST remain at their service, or else they won't fix it and finally they cannot do anything to speed things up.

So yeah, compensation is not even in their vocabulary..
[HTC One S] zoesdad70:
That is another shocking story on HTC's poor customer service and yet another way that HTC will lose custom. Basically what they're saying here is that they simply don't care that you paid good money for the phone and it's absolutely fine that you be without it for 9 weeks. If you are on facebook, post your story, along with your ticket number, on their page. Hopefully that will stir them into action.
[HTC One S] Darey:
Got my one s back today from the UK service centre and its got a new mainboard in it.

Only time will tell if it still has the issue.
[HTC One S] rpedrica:
I managed to get my phone back to ruu 1.78 ( after relock and stock recovery ), then upgraded to 2.31 OTA. Radio is 0.16es now ...

Sneakyghost, you mentioned that 0.16s is a little better than 0.16es; can I simply flash 2.21 ruu over 2.31 to get this radio?

Anyhow, I wanted to go back root this eve, but guess what? htcdev.com is down ...
[HTC One S] Sneakyghost:
1.06s is a little better than 1.06es for my phone and situation. I didn't say this is valid for every phone, but I believe it will be so in most situations.

And I never talked about 0.16 in this matter. That is the worst radio of them all.

The RUU 2.31 and 2.21 share the same hboot and can be swapped as often as you like. If the one didn't give you the desired results you can always go back to the other.

@thanito

PLEASE put your story up on Facebook along with the ticket number. I URGE YOU TO MAKE THIS PUBLIC. It is quite unacceptable!
[HTC One S] zulmaslet:
So my phone came back from HTC Repair and atm ( fingerscrossed ) it isn't showing any problems. But like we know the problem comes after a few days so lets wait a little bit long and hope for the best.

The things that have been replaced in my phone are the screen and some internal parts ( which i think is the atenna part ) can't say it for sure

cause my repair paper is at home -.- and can't say for sure what exactly. But I'll keep you informed how the things are going.
[HTC One S] rpedrica:
Sorry Sneakyghost, I was referring to 1.06s/es - long day! htcdev.com back up to unlock, root and nandroid restore again ... for the moment on 2.31 all is fine with home button but we all know that may not last long.
[HTC One S] thanito:
@zoesdad70 & Sneakyghost: I will post my issue at the HTC official page on FB but I don't think that they will even mind. It's a shame, if they followed the proper marketing rules that apply to this size of companies I am sure that they would not lose not even one customer. I think that replacing 1000-2000 handsets that have this issue globally would not affect their revenues, but losing customers sure will eventually. So far I have bought 4 HTC devices that costed over 450euros each at the time of purchase, and each of them was between flaghsip devices at the moment, so I have payed over 2k euros for their devices and would continue to buy newer devices but after this foul by HTC I honestly think that I am done funding them in any way.
[HTC One S] zoesdad70:
I just hope HTC are monitoring this thread and taking notes. You're not the only one on here who's had poor service but given that you've only had the phone a couple of weeks, the whole attitude of HTC stinks. I encourage you to put your story on as many of the HTC facebook pages as you can - There should be one for your home country, but there is a generic HTC page also and posting on other pages may serve as a warning to other potential buyers of the One S.

It is absolutely shameful that the phone, eight months after launch, is still being sold with this fault.
[HTC One S] biggyt:
Does it work if you use ADW Launcher Ex and change the function of the home key (in ADW settings|gestures). I don't have the home button problem so can't test
[HTC One S] thanito:
I will be patient for 2-3 days and then I will do so, although I am not optimistic at all about this.
[HTC One S] Rustysponge:
I changed the long-press function of the home button via CM10 - works quite well for me... last time (yesterday) I noticed the home button problem the phone just opened the menu several times but it wasn't as disturbing as the 'original' flickering.

Not directly related to a home button repair, but my OneS had a faulty SIM module which had to be changed - this took HTC around three weeks. Before the home button issue was nearly gone and now it happened one day after the phone returned. :(
[HTC One S] odl:
unfortunately even if you completely disable home (middle) button in cy8c-touchkey.kl and projector-Keypad.kl files in CM10 the issue will make remaining keys stop to respond after it occurs (there is need to turn screen off/on to have them back).
[HTC One S] Rustysponge:
Mh, this makes me wonder why I could keep on using my phone after the last occurence of the issue when it disappeared without turning the screen off and on. :confused:

Maybe there are different degrees of the issue corresponding to how weak the signal is or if it gets better?
[HTC One S] hookwood:
I got my HTC One S S4 half october. On November 2 I was in a meeting where there was very bad reception, until then I was very happy with my new phone which replaced my old HD2. After that meeting the phone was acting very strange so I went on the internet to find out about this problem with the home button.

I had contact with HTC (in the Netherlands) and I explained my problem. First they asked me to reset factory settings. I told her that that probably wouldn't work but when the phone should be repaired I also would get ik back in factory settings so I gave it a try. For a few hours there was no problem but it came back as expected. So I called HTC again and they picked it up for repair on the 9th of november. Last saturday it was returned. They replaced the touchscreen and until now the phone is working as it should be also in places with bad reception.

so far so good.
[HTC One S] RichJo86:
Good to know. I'll wait until the JB update before sending it in.

Verstuurd van mijn HTC One S met Tapatalk
[HTC One S] Sneakyghost:
You can do so by using viper Rom and venom tweaks and it just makes the button trigger other functions which you assign to it. If you disable the button, it will still occasionally lock the buttons. It is some workaround but not an elegant one.

sent with a home button bug...
[HTC One S] Sneakyghost:
Yes there are. Also before software version 2.31 there wasn't. Only with that new version, buttons would sometimes recovery by themselves.

sent with a home button bug...
[HTC One S] jimmybe:
Same here... Replaced the screen. No weird things noticed since the repair.. :thumbup:
[HTC One S] thanito:
When did you have your screen replaced? Did they also perform a factory reset?
[HTC One S] syzkk:
ONE XL radio helps?

I found some suggesions on Chinese forum, Some people tried flashing new radio file from ONE XL (ATT & Telstra's ONE X):

Telstra_2.40_Radio_0.20os.32.09.15_10.113.32.28L with RIL.zip

There are feedback that it improves signal for S4 one S and helps reduce the Touch Button issue.

I'm wondering if anyone tried this here?
[HTC One S] jimmybe:
I received my phone back on the 9th of this month. Yes they did a reset.