yashsingh1/xdaforums huggingface dataset:
[HTC One S] Pkla:
I'm so p** off with the dutch HTC customer support. I've sent in my HTC One S with a major home button issue. Now they refuse to repair it until I pay 220 Euro for repair of a damaged top coat on the display.

Yes it is damaged and yes I've considered having it repaired. There's just no way I was planning to pay 220 euro for a new screen and what not (half the phone needs replacement if the screen is damaged), while the display and touch screen work perfectly fine.

Of course they now have my phone and are in no hurry at all to respond to my questions and complaints. The phone's been sitting at the repair center for 12 days now.

Does anybody now what the repair center replaces to fix the home button bug? I have a strong feeling that that's the same screen assembly and that they're making me pay for something that should be repaired under warranty.
[HTC One S] Sneakyghost:
You are right. But it doesn't matter. You would have to PROVE that the Home Button Bug existed BEFORE THE DAMAGE. As a matter of fact, you can't. So, of course they will assume the Home Button Bug is from the damaged screen.

The only way you can argue is to make them know that you knew about the issue since long, that you are fully aware of it and that you are also aware of their replacement strategy and that you know that they know that a cracked surface does NOT trigger the Home Button Issue. Just talk straight and ask for replacement in the light of the obvious. Admit that you can't prove anything but stay hard and explain how the situation is most obvious.

If you where dragging them to court over this they would probably argue that you didn't ask for repair right away but waited until your screen cracked so it seems like it never bothered you but since your screen is cracked it suddenly does and so its a bit like you actually are trying to get an expensive fix for free. To be honest, that sounds very very much like it could even be true.

So the only thing you can hope for is their grace. Bitter Pill.
[HTC One S] JacoA:
Well... Today I got time to get back to HTC. My phone has been sent twice for repair, but after the jb update, my phone got screwed again. Unusable in places I often been every day, like office.

They now said that when it comes back after repair, they want to offer me another solution. I am curious...

I will be back
[HTC One S] Laurence93:
I updated to JB today after receiving my phone after they replaced the motherboard - Still no helicoptering at present. However as stated before, the touchscreen was a lot less responsive to touch. After a restart it seems okay (Y)
[HTC One S] theodorius123:
waiting for Viper 2.0 JB.....one more reason now ;)
[HTC One S] Sneakyghost:
Yeah well for me the wait is over.

I bricked my device this morning while in the process of installing Viper One S 2.0.0.

It's got nothing to do with the ROM though.

My hboot appeared to have been buggy already as the device had issues starting up since a while already. So i assume it was just one boot too many.

Now hboot is damaged and it doesn't do nothing anymore. Not even the charging lights...

Will see how it goes. HTC of course tries to claim i cannot have service if i unlocked my bootloader but i already sent them an Email with plenty of proof that it was already in repair once WITH an unlocked bootloader and telling them that i think they should feel morally obliged to do something about it.

I am so sick of this phone. Nothing but trouble. Every day. Not one fun day. Nothing ever does its job without any negative side effect in this POS.
[HTC One S] :
Sneaky try flashing the hboot via emmc recover in linux I think it would end up working
[HTC One S] Sneakyghost:
Now thanks for being helpful but have a guess what i was doing all day.

No way. Thats all i can say. Definitely no way.
[HTC One S] :
:(:( please don't leave us sneaky ... Try to get your phone repaired if you fail to do that I will advice you a tmobile USA HTC one s as it has rare cases of helicoptering , or get a broken screen hos from tmous (ebay.com) has many of them for 100$~ and replace your screen with that
[HTC One S] chizburger:
Hi guys,

Im really obsessed by this device and im gonna buy One S(s4, grey) next month. And i have a few questions to ask.

1) I just want to know how to avoid this bug?

2) Is the percentage of getting that bug is high?

3) Can you give some tips or things to check before buying this?

4) Is it worth the risk to buy this device? (coz i dont want to waste my hard earned money :()

Im so ready to buy this device but this bug really making me think twice for a couple of months now! I need your SUGGESTIONS guys, I will appreciate it. Thanks in advance.
[HTC One S] flex420:
my handset is gone for 1 week now to arvato. the service partner in germany. still no sign of it :crying:

LOL: Postman just came, got a nre cover, top and bottom, new BEZEL ( mine had chipped stuff and felt down twice lol :D ) WITH NEW DISPLAY, new main battery 1650mah, replace speaker holder, new replaced antenna cover, same imei and SN. the Bezel material is now reaaaaaaally awesome. YEAH!

epic, whole NEW phone, will report back if it helped.
[HTC One S] ama212:
Viper One S 2.0

Hello,

Sneaky do you know if the new Viper JB Rom solves the issue ?

Thx
[HTC One S] flex420:
AW: [07.01.2013] Touch (Home) Button Issue HTC One S (Helicoptering)

Software does Not fix it. Read the Post above from me. Got my One S AT repair. Got a New Display. New bezel. New antenna Cover, New battery . Did Not have the issue yet but time will Show.
[HTC One S] gogogaga7:
About 45 days ago I got my brand new micro sim card form my provider, and helicoptering disappeared. That was solution for me. Please try it.

Regards
[HTC One S] odl:
just installed viper 2.0 to check. I switched to 2G network and... I've never seen such mix of helicoptering/google NOW/taking screenshots yet ;) it wasn't even possible to reboot phone in common way - I had to hold power button for hard reset to get into recovery and return to my previous ROM. so no, it doesn't solve the issue at all ;)

and regarding fixing it with the software - I believe it is possible, but someone really dedicated to this would have to take a look into kernel sources and modify home button reaction sensitivity - I noticed when following kernel logs while issue occures that home is "pressed" with lower "push" than if it is done manually - touch values were around 80-300 (usually betwen 100-200) when it was caused by antenna/signal, and when pressing it with finger it is above 400... so it should be enough to filter everything below 400, but I have no idea how to do it ;)
[HTC One S] flex420:
AW: [07.01.2013] Touch (Home) Button Issue HTC One S (Helicoptering)

1 Day now After fullrepair. No signs of helicoptering + the battery i Got really makes a difference so far 12 hour - 50% with average usage eyerything on etc on Stock.
[HTC One S] Sneakyghost:
People been at that and didnt succeed. HTC has also very well investigated all ways to overcome it. No way. There is a hardware flaw that makes some phones have really bad reception, something like loose antenna wires or bad/misplaced shielding can all cause this sh!t to happen. Software could only work around this and would greatly reduce functionality and/or experience for the healthy phones. Unfortunately, fixes via OTA cannot be dispatched to individual phones. There is no fix that can be applied to all phones. Especially an OTA update could not determine if a phone is affected or not even with the most sophisticated code logic, so you couldn't even make an intelligent update package.

Since the signal interference is caused by the phone raising output levels because it has bad reception, most of the home button phones do have bad reception and the only real fix is to have stuff replaced. Any workaround would leave people with still having super bad reception. My phone had 10 dBm less signal than my wifes phone.

Now it died. I am sure that is connected to the home button issue too.
[HTC One S] Laurence93:
Anyone had any problems with wireless internet after getting the helicopter issue fixed / upgrading to JB?

The wireless signal is full (I even put the phone right next to the router) yet the phone refuses to receive anything - so browsing / using internet related apps wont work. However sometimes i get a few seconds / a few minutes where it works fine.
[HTC One S] Sneakyghost:
Yeah but thats being reported by owners of unaffected phones too. Just some JellyBean slack. It's got serious WiFi probs for quite a few folks.

You would need to kill the whole setup and start from scratch, e.g wipe everything and install fresh. Since you're on JB and there's no RUU for that you'd need to start over with custom firmware (Recovery, ROM)

[EDIT]

Just had a 20-Minute chat on phone with the HTC Complaints team in Germany because of my negative feedback on the last support request (bricked bootloader) and all that dude could say was sorry we can't help you. Bullcrap.

I asked if he knew anything about the S4 production period end but he didn't even know that. Just a complete waste of time. I told him that we're gonna JTAG the device ourselves and he didn't know what JTAG was so i don't know guys... i don't know...

He finally agreed that HTC Support is useless. Made me laugh. Customers are not getting anywhere there.
[HTC One S] Joshoua:
Hello guys,

Here's my two cents.

I think I fixed my issue.

I was having the same issue with all custom roms I tried using. Especially the Jelly Bean ones, made my phone almost unusable.

I noticed that I have an old radio and hboot.

This is what I did.

I relocked the phone, installed stock RUU for 4.0 ICS and then upgraded OTA to Jelly Bean stock.

After that, all components were updated (radio, hboot etc).

I then unlocked the bootloader and installed root and recovery, nothing else.

It's been almost a week, and I havent had the helicoptering issue.

In places where the phone used to go crazy, now it does nothing.

I don't know if this is helpful, maybe others can try it and let us know.

Regards.
[HTC One S] Sneakyghost:
Lol. What shall i say? Cute?

Of course mate, we do know the updates help some, but MOST are not helped with them. Unfortunately. We have tried virtually everything. I have tried virtually everything. Some devices just cannot be put back into working order. Sorry.

But i am glad, yours seems to be fine. Make sure to report back in about a month time if it is still fine. That would be some nice move mate, we usually don't hear from people again if their fix worked, which is a pity. It would be good to know if anyone was seriously lucky here. I mean, most of the people here weren't... get the point? A bit of light would be nice in the HTC darkness..

My phone bricked while testing stuff. It can be recovered here: http://goo.gl/7wJSA and you can have it fixed there too if you happen to brick it :D
[HTC One S] RichJo86:
I've decided to take my One S back to the store (MediaMarkt Zwolle), trying to exchange the unit or get it fixed.

@SneakyGhost

Can you update the form for me.

Username RichJo86

Software version is now: 3.16.401.8

Smalband: 1.11.50.05.28_10.27.50.08L

Thanks in advance.

Verstuurd van mijn HTC One S met Tapatalk
[HTC One S] Dublinguy:
A month on now and my phone is still up and running, even in low reception area's were it was most prevalent. But lets just wait and see........
[HTC One S] Sneakyghost:
Quick Status Update on the RIFF Box, my Phone and all...​

- Tecardo disassembled my phone and found a number of errors from the HTC Repair Center. They had the Modem/Antenna bit connected to the mainboard wrong. They didn't fix in the speaker properly, they glued the phone together so it could hardly be opened, they forgot a screw. Some serious stuff. The Modem Cable fault could have been the root cause of the persisting and worsened home button issue after Arvatos fix. If i where you, i'd be reluctant to send it to them...

- I contacted multi-com.pl and fonefunshop.uk over a JIG connector for my Mainboard as there are non available on the internet. Fonefunshop said they will have them soon. Multi-Com.pl however said they produce them themselves and if they had a Mainboard of a One S, they would start production ASAP. I offered my Mainboard. They said yes. So my mainboard will be picked up by them on their expense, shipped to poland, then they will start making the Jigs and then send it back to Tecardo with the first JIG for him, for free. Best part: the emails sounded like they're gonna test the JIG on my mainboard and might revive it there with their equipment and experience. lol. Funny turn today.

To all Donators: I hope you realize that by your action and the approach multi-com.pl takes to this, you have enabled all RIFF Box owners to buy Jigs, in turn making service by Ebay-People much more likely, kicking off competition and thus letting the prices drop... WELL DONE to you all!

- Next step for me is prepare for a long wait and use the time to get in touch with HTC again via Richard Willis and file a formal report about the screw-up of Arvato repair center. It will have a complaint-touch. I will ask to send it on to Taiwan so HTC is gonna review their contracts with their repair centers as Regenersis in the UK has a similar very very bad reputation on fixing phones. I am doubtful i will achieve much, knowing HTC's attitude from the past months but i hope it doesn't go past unheard.

Thanks everyone who helped out!
[HTC One S] Sneakyghost:
Done mate. Thanks for getting back to me. Is your phone good now? Or still having the trouble? Was it fixed at a repair center or just software updated?

Guys, if any of you who had their phones with either Regenersis or Arvato, i'd be interested to find out if their inner parts have been screwed over by the repair center too or if it was just my phone? Lol guess we know the answer. If anyone of you happens to brick their phone consider sending it to Tecardo - he will have it checked left and right and he will make sure not to miss on any bad stuff them n00bs did to it!
[HTC One S] RichJo86:
Only updated to JB. Helicoptering is gone but now Google Now pop-up.

Today I went to the shop and had a chat. First I'm going to contact HTC Netherlands, see what they know and can do for me.

Verstuurd van mijn HTC One S met Tapatalk
[HTC One S] zulmaslet:
So after a month that I received my phone back from the repair center here for BE/NL which is dinafix and atm I still don't have a issue. Hope it stays like this cause now I can proudly say that it is a good and decent phone. But I still hope that it won't come back :)

Well repaired HTC One S
[HTC One S] RichJo86:
Good to hear. Can you tell what Dynafix replaced?

Verstuurd van mijn HTC One S met Tapatalk
[HTC One S] flex420:
AW: [07.01.2013] Touch (Home) Button Issue HTC One S (Helicoptering)

Sounds really good Sneaky! Well done! Its been a week for me After the repair. Phone works so far flawlessly. Had luck i guess. No helicoptering at all. Will keep informing you on that. Keep up the good work with the jtag and jigs!

Regards flex420
[HTC One S] zulmaslet:
Well it was 2 times a new screen but the last screen was even a different from the first screen that was repaired.
[HTC One S] Vespiras:
Saved ?

Hello everybody :laugh:,

As people certainly already noticed, a new system version is available on HTC One S (Kernel v3.6). I've done the upgrade, and at the moment, I didn't have any issue about the home screen button. :victory:

The radio band version was changed to 1.11.50.05.28_10.27.50.08L. I actually hope that the issue is gone, even if I saw one people with the same version than me. thus I'm praying everyday lol.

Maybe good new !

Have a nice day, cheers. :p
[HTC One S] NQNH:
Where do you get the 3.6 Kernel?

I think the JB OTA brings a 3.4 Kernel
[HTC One S] NickNacksOnDeck:
So is it?

So guys just wondering if HTC ONE S 2013 phones have the home screen issue,cause this is just the thing that dont make me buy this phone,so....:confused:

Some guy said that it is if it has serials >=24 (first 2 digits).

hers the link http://xdaforums.com/showthread.php?t=2100881
[HTC One S] odl:
no, it is not fixed. it's just some urban legend with these serials... ;) I have 26 and can't have home buton enabled if I want to use phone outside 3g range. Don't buy this phone if you're not ready for dealing with HTC support or disabling home button with software modifications.
[HTC One S] NickNacksOnDeck:
Thanks!!

Thanks man for the fast reply!hope you guys can make this phone work normally:fingers-crossed:(without the modding stuff),so any kind of low signal causes this bug?(e.g. gsm,wcdma etc.) or just a specific ones?Because i just message some filipino(im filipino btw)if he encounter this problem,and he says that so far it doesnt encounter this bug he have the phone about 4or 6months.please wait 2 seconds for an uncompressed image, or press Ctrl+F5 for original quality page
[HTC One S] odl:
for me - only GSM/EDGE signal at any level (I have good signal here) - it is enough that I'm trying to open any webpage. no issues on 3g.
[HTC One S] Sneakyghost:
The exact circumstances for this Problem to occur are outlined in Post #1 if you care to read that up.

Its not all phones, it seems most are good. And its less likely on the newer ones than on the older ones. Its just bad luck if you get one of these...
[HTC One S] gelo01:
The 'some' urban legend that has to do with the serial number having 24 or above in it's first 2 digits is the issue about the chipping of the MAO process used in the unibody of the HOS..
[HTC One S] Sneakyghost:
There it is again. The urban legend. If you want to correct users, then do so precise.

MAO is considered fixed by HTC since Serial xx24 and up, reading: all devices manufactured april or later.

Helictoptering is considered fixed by HTC since xx26 and up, reading: all devices manufactured June or later.

However, WE here know it is only a point of view a large manufacturer takes, the reality looks different. We as well find older bodys still being spread into the production as we find helicoptering units way past june. It's just very random and my assumption is, that of course HTC will not discard of faulty components just like that. Much rather they will probably try to "use" them in some other way, like diluting them into the healthy production line.

I have worked in factories a fair bit in the past and i believe i know what's happening there. Bad stuff doesn't get disposed off.... believe me..
[HTC One S] gelo01:
You mean that there still maybe some faulty units that are sold together with the new ones? If that's the case, then the serial number has nothing to do with the helicoptering issue?
[HTC One S] odl:
of course there are still faulty units in production. just read first post and count of faulty units with SN >=26..
[HTC One S] flex420:
AW: [07.01.2013] Touch (Home) Button Issue HTC One S (Helicoptering)

Can agree with Sneaky. Have xx26 serial. Had chipping and helicoptering. But After the repair all is very fine now. No more issue at all. Fingers crossed.
[HTC One S] odl:
did you try to "force" this issue to occur by enabling 2G network only, disabling wi-fi and browse some webpages from phone?
[HTC One S] Vespiras:
My bad, sorry I was meaning the kernel v 3.4.10.

But I didn't have this issue anymore from the update.
[HTC One S] Sneakyghost:
Not quite. I mean that they "dilute" the faulty parts, e.g. the bad Housings, into a later production, so they don't need to dump them. Or the bad screen and modem bits which cause the home button issue apparently, i am sure they drop them in into the later production, may 1 in 10 or so.

That means, not all later phones are all good, they might come with older unfixed faulty parts. That's my theory anyway. I might be wrong. Just guesses...
[HTC One S] thanito:
Quick question for Sneaky:

I am thinking of switching carrier and the one I might go uses 1800Mhz band mostly, do you think that if I switch my helicoptering/gNow issues will be reduced or non existent?? Because if I recall correctly, the problem occured in 850 or 900Mhz band, do you remember any cases that had this issue in 1800Mhz band?
[HTC One S] thanito:
Bump!
[HTC One S] brordavid:
Just sent in my phone for service at Elgiganten in Sweden for the second time. After the first service they changed the display (and something else, don't know what) and "tested it, problem gone". It took about 2 seconds after i entered the pincode for the phone to start helicoptering... They actually made it worse! It's going to be interesting to see what they are going to do this time.. =)
[HTC One S] Sneakyghost:
Yeah i bet if you had sent the device to Tecardo he would have found equal **** as in my device.

Arvato did a crap job too.

Did i mention:

- Glued the phone together so it was not possible to disassemble without damage

- forgot to put one of the screws back in, so the stability was decreased.

- dislocated the speaker, didn't put it in right (a new one)

- connected the Modem/Antenna connector ribbon to the mainboad wrong.

The last is probably one of the reasons the Home Button Issue actually got worse. So, Arvato is just as bad as Regenersis in the UK and if you wouldn't mind donating your phone for analysis i am sure we would find similar crap from the swedish service partner. Of course you won't be doing that so we are left with guesses...
[HTC One S] flex420:
AW: [07.01.2013] Touch (Home) Button Issue HTC One S (Helicoptering)

Before the repair, i Did that yes. Problem exists. Now. Everything is fine. Phone works flawlessly
[HTC One S] brordavid:
You seems to be a little bit bitter ;)

I´m just hoping to get a new phone. Or a working One S. At least something else than the Wildfire S that they lend me. :p
[HTC One S] meks413:
to buy, or not to buy?

I'm thinking of buying the One S

Are people still experiencing this issue? Is there no fix?

Is this an issue with the new (late 2012 and 2013) models as well?

Any advice about this would be very helpful!
[HTC One S] Pleohtc:
Hello.

This one is my first message in forum. :D

My telephone also has the problem of the screen. :eek:

It is a telephone of the company Orange and the number of series begins for HT23.

I wait that Htc finds a solution...

Regards from Spain.
[HTC One S] Sneakyghost:
It's rather simple. will just collect ask available info and put them in the OP do people won't always have to read through the full discussion when looking for a piece of information.

I thought I might possibly also include a template to report this issue, which would make finding and counting affected people easy (by searching for specific terms equal in all report posts) once this thread grows bigger (it still might if awareness rises)

Sent from my aging HD2
[HTC One S] ExDr:
I often think about conditions for this bug. Why only part of all amount of 1S is liable to it? What do you think about collecting information about part numbers/countries of manufacturing?

Also replacement of the device is getting worse solution since some shops have started to sell 1S with S3 chip (ComputerUniverse in Germany for example)
[HTC One S] Sneakyghost:
True.

my thoughts are circling around this too. I keep thinking it might be a loose antenna connection just like on the HOX that makes the HOS try keep connections alive and boost the mobile signal. On the GSM frequency it then goes crazy because of interferences with the touch button electronics...

My wife threw the HOS at me last night and i think it got hit really hard as my foot still hurts from its super strong aloy body. I wonder if it still has the issue. Maybe a slight hit to its shell does miracles? :D

I've got another issue though, tried to put it back to stock but it won't accept the stock recovery anymore. I simply can't flash it. Haven't figured out what it is though.