yashsingh1/xdaforums huggingface dataset:
[HTC One S] Sneakyghost:
Hard to say. Mostly speculation. According to what HTC gets as reports it is only a tiny percentage, or rather promille.

According to the spreadsheet it is a considerable number which lets me think there is most likely a lot more, because most people never hear about the sheet or never bother to use it.

Also the fact that people had up to 4 replacements and still saw the issue makes me wonder if it doesn't affect a lot of phones.

But after all,.we will have a fix at some point hopefully and then it really doesn't matter anymore.
[HTC One S] pierre.grand:
The problem is that HTC don't recognize the issue publicly.

As long as they do like if there was no problem, Retailer will avoid to stock and customer will engage legal claims(like me).
[HTC One S] Sneakyghost:
Well, Pierre.Grand, they sort of did acknowledge the existence of the problem, since Jason Dunn had allowed me to say here that you all should keep reporting it as they need decent numbers of affected devices and he also said that they are now working on a fix.

There seems to be no official statement on the HTC Homepage though, if that is what you expect as an official statement.
[HTC One S] Phuturist:
Ok, I took some time to do the following steps:

Relock

Update radio through RUU

Re-unlock

Reflash custom recovery (TWRP)

Reflash CM10 + gapps

I hope this will minimize the home button issue.
[HTC One S] Beatnix1:
I bet it is, for me it solved evreything at least.:good:
[HTC One S] Sneakyghost:
I haven't seen it anymore since the update either but I also switched ROM in between.

Gesendet von meinem HTC One S mit Tapatalk 2
[HTC One S] Pulsik:
I noticed that many of you have upgraded ROM and now everything at least seems fine. But as I wasn't yet unlocked my phone, I'm a bit scared that if it wont solve the issue, then I will loose HTC support.

How do you think, should I upgrade my ROM or wait little bit ?
[HTC One S] Sneakyghost:
If you just flash the RUU you won't lose warranty because you don't need to unlock and root.

Only if your phone doesn't allow you to flash the RUU you would need to do that. But even then I'd doubt that you lose warranty.

sent from beyond the horizon...
[HTC One S] sirward:
(a hello to everyone since this is my very first post yes indeed)

I am following this topic some time now since we too have a HTC One S with the home touch button issue. I've reported the issue with the HTC technical service, sadly they could only ask me some details for their investigation and the answer that I should follow up their Facebook and Twitter accounts. Sigh.

I added our One S to the Google doc that's made here. Since the One S is having the issue especially when my gf is visiting her parents and thus the phone isn't functioning properly anymore (as you all know) for minutes we are thinking to send the phone and getting it fixed by dynafix.

Hopefully the extra data can help in some way to fix this issue..
[HTC One S] DeGon:
I have the same problem here in Switzerland with my provider Swisscom. It always occurs in areas with low signal strenght (or when travelling by train through areas of different signal strenght). Sometimes I have to switch to airplane mode to be able to use it. You can imagine how frustrating that is.

I had another HTC One S before and I did not experience the issue with that device (also SW23 as my present device). Unfortunately I returned the first one due to the case chipping issue...

Think I'll return this one too, because It is really annoying to have these errors daily while commuting...

I also reported it to HTC without an answer until now...

Hoping for a fix or a better replacement device. HTC cmon!
[HTC One S] Sneakyghost:
They have a habit of not answering but it could also be your browser, sometimes the web form doesn't get transmitted. Have you gotten a confirmation email?

sent from beyond the horizon...
[HTC One S] DeGon:
Yes, I got the confirmation email. But I would also be surprised if they answer. I only wanted to let them know by all channels I have. If they don't answer or announce a software fix the next days, i'll ask my provider to replace it a second time...:rolleyes:

BTW: Does anybody know an app that is able to reduxe the max transmission power on a custom level? This would maybe stop the issue (assuming it is really the intereference-with-touch-buttons-during-max-power-signal-emission-problem) until HTC provides a real fix....
[HTC One S] Sneakyghost:
You won't see a fix anytime soon most likely. Better go replace it straight away.

There is no such app. That was my first thought too. I tried to find something but it is too deep in the drivers. No App could interfere there i think.
[HTC One S] PulpzillA:
do we not have the kernel sources?
[HTC One S] opiswahn:
Update on the case: Me vs. HTC ;)

Translation: The technicians couldn't find out yet what the problem is so there is no fix in development yet.
[HTC One S] Sneakyghost:
Wow that sucks.

Sure that statement can be trusted?

Am gonna ask over at Elevate about this but i fear they will not give out any info anymore after i have violated their rules with those screenshots...
[HTC One S] opiswahn:
I don't know what to belive anymore... but all that kinda proofs my assumption that HTC is only calming people down until the issue runs itself down or the people are tired of complaining...

What screenshots you are talking about? Did i miss something?
[HTC One S] Sneakyghost:
I totally understand your feelings. It is not unlikely that HTC wants to ease it down to the point where it vanishes in positive publicity. That'd be a common practice and nothing special. This is also the reason why i asked Jason Dunn of elevate again. I have been asking in the Name of the Community here now and i made clear that we would like this support statement verified and also some real info from the labs as to what the status is now. I hope we get a quote. Jason Dunn is away until the 13th of August though. No answer before then.

Regarding the screenshots: yes you did miss something obviously. I had posted the first statement of Jason Dunn as a screenshot some weeks ago and i - unknowingly and unintentionally - violated their terms and conditions over at elevate by doing so. That put me under heavy criticism and i fear that i have bad chances to get any good information from Elevate now. But i can still try. Most likely i will just be fed with the same standard answers Support issues now.
[HTC One S] Badmiker:
I've been following this closely; I had one of the first OneS's and it suffered appallingly from flickering. It'd flicker on 3G, on E and even on WiFi. Navigation in particular was totally unuseable; as the phone moved between cells, in and out of reception, it'd start frantically buzzing and flickering.

However the supplier (Phones4U) replaced the phone after a couple of bits fell out when I took the sim cover off. 1mm square gold U shaped bits; electrical contacts I presume. I dont know whether these had anything to do with the problem but it's pretty suspect.

I'm very pleased to say that, despite my initial doubts, the replacement phone has been problem free so far. Nothing has dropped off and it's not started flickering.

I suspect that it's a manufacturing fault (wasnt this what the Nexus issue turned out to be?) and that HTC

are not

going to develop an OTA fix; it's probably easier for them to just replace the faulty devices.

So, if you have the flicker fault; contact HTC and do not stop hassling them until they offer a replacement phone.

Good luck, I hope you get it sorted.
[HTC One S] Sneakyghost:
Well apparently the Nexus was fixed by software but then again we had that guy pop in here and tell us about his pains with that nexus problem and that it actually wasn't ever really fixed by software. So even there it remained some sort of a mysterious thing.

However, i do believe by now that replacing is the very best option if the issue cannot be fixed by the Radio Update as it is with my phone. At least it looks like. The Problem is i haven't had more than 4 days on the same ROM so i can't really say. I'd need to waste another month on the Stock RUU to see if it is really fixed and i don't want that. So i presume its good for me as long as i keep flashing the phone :D

Stupid, isn't it? :)
[HTC One S] DeGon:
This is what HTC's customer service was answering me today by email:

means: The problem with the One S you describe, is currently analyzed by our technicians. We will inform on our website when we come to a conclusion. If you'd like to leave your contact data, we can contact you as soon as an update will be available.

On on Twitter they said:

means: Hi, we are already working on an update to resolve the problem. Please stay patient. Best regards.

---------- Post added at 04:31 PM ---------- Previous post was at 04:04 PM ----------

Could we give a new name to this problem to underline the importance of its solution? Should be a syndrom-like name.... HSM maybe, Home Screen Madness....

Oh... I have difficulties to finish this post.... my phone is suffering from severe HSM!
[HTC One S] Sneakyghost:
Seemingly, one shouldn't praise the day before dawn, right. I just went shopping some foods and wanted to call my wife to check what she wants and voilá! the effing problem is back. Not quite 24 hours since last flash. Mildly, yet obvious. I'm gonna throw that mad phone against the next best wall soon.
[HTC One S] stupot123:
Well Its been two weeks and one day with my second phone.

I turned on edge when on a low signal the phone switched itself off. That is twice that has happened today. That how it stared before it just got worse each day.

All this is driving me mad, You would think that HTC would come up with a guide on a update from somebody in HTC If there is a fix on way or it everybody for themselves, decide and conquer.

I am going to test this phone out over the next week if problems persist I am going back to shop for a Samsung.
[HTC One S] opiswahn:
That is exactly what they wrote me some weeks ago. I mean literaly exactly the same... So just some generic bull**** to calm peoply down...
[HTC One S] Phuturist:
Is anyone else experiencing faster battery drain with the new radio 2.21?

Before the flash I could easily make it through the day with one charge (50% to 60% left by the end of the day), now the battery is almost empty at the end of the day. It also seems that Google account sync only kicks in when I wake the phone. But issues could also be related to my ROM though (CM 10 build 20120801)

The home button issue is still there after the new radio but it has gotten acceptable as it only occurs when the signal is really weak.
[HTC One S] Beatnix1:
...

no, quite the contrary
[HTC One S] PulpzillA:
thats mental! how did you get battery life like that? stock ROM? sync etc enabled?
[HTC One S] Badmiker:
What are HTC expected to do?

If it was a software fault then all the OneS's would be failing, but this obviously isnt the case. It's probably a hardware problem affecting a limited number of devices. An OTA update may patch the issue for the faulty devices but probably at the cost of reception power/speed for ALL the phones. HTC arent going to do this.

It's very difficult to tell which devices are affected; although the conditions when it happens are fairly clear; typically low E signal, it's a very difficult problem to replicate on demand. So it's not something which you could take your phone into a shop to show it's faulty and get a replacement and it's unrealistic to expect HTC to replace every OneS's.

What are you expecting HTC to do?

It seems that HTC are replacing every phone which is returned to them and most of the time this solves the problem.

I dont know whether HTC are testing phones returned to them for the problem. Maybe they just judge that if you have gone to the bother of returning a phone to them then it must be for a good reason.

It seems to me that the 'fix' for this problem is already there. I dont think there's going to be an update; the 'fix' is a replacement phone on request.
[HTC One S] will1987:
I emailed HTC in the UK again asking for an update. Got:

Re: can they actually fix it, I imagine it is a hardware fault that can hopefully be mitigated in software.
[HTC One S] Phuturist:
I guess it's related to the ROM I'm using then. It's still under development so hopefully it will improve in the future and I get my battery life back.
[HTC One S] Sneakyghost:
I'm seeing much better battery too, just in some rare situations it's worse. Like when testing an unfinished beta ROM with some quirks remaining I saw bad battery.

sent from beyond the horizon...
[HTC One S] corbie:
I'm sure now that's hardware problem. Strictly connected with antenna cover. I tried check my mailbox this morning, screen gets mad stronger then even before. Madness last over 30s, every time when i tried open browser that started again. I lost my self-control. I hit table few times aiming bottom cover. That helped instantly. I used my browser till now without any problems. I posted few weeks ago that phone fall down on the floor, and problem disappear for few days. So only solution is sent it back under warranty. I lost my patience. That's last htc phone for me now. Samsung galaxy s never failed me. I think time to comeback to Samsung.
[HTC One S] Sneakyghost:
don't forget that the Samsung Galaxy Nexus was the first phone to have this problem then mate :D
[HTC One S] Badmiker:
Is anyone able to get the lower cover off the back of the phone and post some decent pictures?
[HTC One S] corbie:
I though to choose between galaxy S plus, or S II. Anyway thanks for the warning.

I lost to much time waiting full of hope, for official fix or post about solutions which worked. Right now my insurance company refuse replace phone because i have it longer than 30 days. All they can do is sent phone to repair centre and cover repair costs. I waited so long because i wanted to know that people which get their phones back from repair centre still suffer for this problem.
[HTC One S] pierre.grand:
The issue is that HTC repair center do not recognize the problem...

Unfortunatly International Class action does not exist, we will have to fight all in our respective countries...

Bouygues Telecom is contacting HTC about this problem, I shall have a feedback next week.

But I have no doubt that HTC won't recognise the issue to Bouygues like it was done twice when I sent my phone to HTC repair center.

This is my third HTC, I'm very disappointed this time by this company.

This problem has been draining my energy for far to long now...
[HTC One S] Beatnix1:
@Pulpzilla: yes, RUU_Ville_U_ICS_40_S_HTC_Europe_2.21.401.10_Radio_1.06s.50.02.27_2_10.08.50.04L__release_271119_signed installed, just rooted to install several Tools like Titanium Backup

My average use is Whatsapp and Skype (via Imo Messeger), auto sync enabled and maybe 3-4 short Phone Calls during the Day.

Wifi disabled while at the Office of course.
[HTC One S] DeGon:
Considering how many people visit this thread (40k until now) I don't think that only a few phones are affected by HSM (Home Screen Madness).
[HTC One S] DeGon:
Now this is my device on a HSM (Home Screen Madness) attack:

[YOUTUBE]xKkXW41T2zE[/YOUTUBE]

Fun, eh?
[HTC One S] :
Not a hardware problem

Ok...here are so many people talking about things they don't even know...telling stupid things and confusing other people...

Let me eliminate some obscurities. I talked to the german HTC support and also wrote emails with them. They called me after i gave them a bad feedback to the chat-support.

IT IS NOT A HARDWARE PROBLEM!

The fix is rolled out in norway, the other countries will follow and it depends on the imei-number when your phone will get the fix.

The Issue is caused by some background-apps. You can boot the phone is safe mode (user apps and background apps deactivated) and you will see that the issue wont happen. Press volume up + volume down and power on to boot in safed mode.

Here is the E-Mail from HTC Support (German):

Most important sentence of the email is, that you dont need to sent the phone for repair, because its a software problem!
[HTC One S] DeGon:
@KK27788

This is what HTC says. But tell me then:

If it is a pure software problem, why aren't all phones affected (like the first one I had used in the same places)? They all get the same software from HTC, don't they?
[HTC One S] :
It depends on the installed apps. I dont know how, but some apps are influenced by each other. If you boot in safed mode the issue doesnt happen
[HTC One S] DeGon:
Sorry, I can't believe that. I have exactly the same Apps as I had on my first phone (which didn't show the failure). And only a few of them are running in the background.

The only thing that (actually) helps for me is to switch to WCDMA. Then the screen doesn't flicker. But then, in areas with EDGE coverage only, I have no network at all.
[HTC One S] :
and how can you explain that there is no issue in safe mode? when i'm at work i cant use the phone in normal mode. there is very bad edge network and the phone flicker every second. but when i boot in safe mode it doesnt happen, but i'm still connected to the internet with bad edge signal
[HTC One S] DeGon:
That's true. I just tried it on my daily train ride on a spot where it usually had HSM. In safe mode it changed to Edge and back without flickering. WCDMA amd GSM where activated.

So what is the difference between Safe Mode and Normal Mode?
[HTC One S] opiswahn:
Sorry to disappoint you dude, but my phone went mad right after i got it back from repair(2 month ago). I just installes OTA 1.78, nothing else and the horror began.

So no app related problem. What HTC tells you is mostly exact the same thing they toled me in 5 mails i've been writing to them, but the answers don't nessessary corelate to answers from HTC in other countiers. Some say its hardware, some say ist software, some say the problem doesn't even exist, some say there will be a fix, some just replace the phone...

So there are many many different point of views on this issue and no simple answer to that until HTC releases an OFFICIAL statement!
[HTC One S] :
of course you still have the problem after repair, cause its not a hardware problem... it's senseless to sent it for repair.

i dont care about what HTC tells me, i just tested it. boot in safed mode and you will see: no issue! still on edge, still the same hardware. what does that tell me? no hardware problem!
[HTC One S] opiswahn:
No, i didn't send it to repair, well, yes, but for another reason, with my first phone(1.53) i didn't had the problem but Chippping, so they send me a NEW phone. And the NEW phone hat the problem right out of the box.
[HTC One S] DeGon:
Until now no theory has been confirmed. It still could be

1. a software problem only (eg. certain background apps)

2. a hardware problem only (eg. some sort of build problem with only a few devices)

3. a combined problem (eg. some sort of hardware problem which only occurs if some piece of software does something)

I begin to tend towards the third.

The fact that it runs without problems in safe mode makes me hope that it really can be fixed by software....
[HTC One S] Shandorkar:
KK27788 i have that issue in safe mode (edge, gsm)!!! now i using only wcdma and haven't that problem about 3 weeks. i was trying safe mode 5 or 4 weeks ago, that issue was persisted.
[HTC One S] Sneakyghost:
Well, i do not think it is necessary to be insulting. The confusion is only because no one knows what is going on. One of the latest support statements from HTC, which had been quoted a few pages back, tells us that not even HTC is quite sure about the exact reason.

There had been one guy (lamyron) pretty much in the beginning who got the phone back from repair with the bottom cover replaced, stating on the repair letter they fixed an "Assembly Gap". If you have ever been working on a production line in a factory (i have) you know that machines need to be perfectly trimmed to do the job, even assembly robots. For the bottom cover, that holds the Antenna for GSM, a few micrometers of a gap will cause bad signal. If those machines aren't perfectly trimmed the phones will be assembled badly. Hence also the users who report changes in that issue after a drop or hit. So, until the machines work right, there might be smaller or larger numbers of phones showing these problems. This could serve as an explanation to why only a few phones are affected. Please note the "could be". This has nothing to do with confusing people, it is speculation on what could be the reason.

Just because HTC told you, this being not a hardware problem, doesn't mean you have the right to scream it into the thread. Since you are german obviously i assume you know the german saying "who shouts is wrong". So, in order to not make people laugh at you, you better serve some facts before making people feel bad here. A HTC statement is by no means a fact as we have all experienced right here in the past. Most of the confusion has been caused by numerous contradictory statements from HTC, claiming all sorts of things. Read the thread. There are several quotes. More on the vodafone.uk thread. It is not us who confuses people.

We welcome everyone contributing to the issue, but would rather have it a bit on the reasonable side. Polemics are way off the track and are considered trolling. So, if you wish to discuss the issue any further please feel welcome to do so. But stick to a civilized way.

you might wonder why i sound a bit angry? Well, i feel addressed when you talk about people telling stupid things. We all wonder. And we all are quite damaged by this issue. No one wants to be called stupid because of this. I did get your point but you certainly realize that your point is not more than just one more opinion on the matter. Before you can claim you know the truth you need to come up with facts. And only then you can tell people that they are being off the road. But you haven't. You have only served a HTC statement. See above.

Thanks for understanding.

Best Regards,

Sneakyghost

[EDIT]

I see you have only joined in Jan 11 and only got 5 posts so i tend to put this matter down to little experience with internet talk. Please be advised that bold, capitalized sentences with an exclamation mark at the end are mostly considered screaming or shouting. It might be you didn't mean it that way but it does come across so.
[HTC One S] :
Just read my post...I don't care about what HTC tells me. It depends on the installed software. Not the hardware. I tested it. Boot in safe mode and there will be no issue. I uninstalled an few apps, deactivated background apps and again no problem. Normally I can't use the phone at work. In safe mode it works fine. Now tell me why this should be a hardware problem? It's still the same phone. Sometimes there is the issue, sometimes not. It's always the same hardware, just software changed. Hardware problem? No! :D

---------- Post added at 11:40 AM ---------- Previous post was at 11:32 AM ----------

I also didn't had the issue with firmware 1.53. After upgrading to 1.78 I have it every day.

In my opinion it is a software problem