yashsingh1/xdaforums huggingface dataset:
[Networking] Hands0n:
Also on http://www.coolsmartphone.com/2012/06/04/three-remove-trafficsense-for-high-users/ to which I have absolutely zero affiliation. This is fresh information that you'll find propagate as the other bloggers pick it up.
[Networking] tiddydiddler:
I can't say with 100% certainty, but I'd be over 99% certain that Danny is straight-up. :-)

Of course, that means nothing, as I'm a nobody...

Am on my phone, but will read and reply later.
[Networking] getti:
Ok guys just a heads up I can confirm that Hands0n has NOTHING to do with Three apart from being an interested customer who supports the brand.

I write for CoolSmartPhone (and am @mobilemandan on twitter) and had the same info through today direct from Three and I have nothing to do with them apart from being a customer on The One Plan, i dont work for them (in fact i work for a different network!)

Danny (Hands0n) gets invited to a lot of the blogger meetups I get invited too also, one of them was about a week ago where a small group of invited bloggers had dinner with Three, got to see the new MiFi and the SIII plus just had a chat with different people about issues such as this.
[Networking] VirtualMark:
Well i'm still throttled to 0.5mbps today, it takes about 20-30 minutes of downloading before this happens. Anyone saying that trafficsense or throttling is over is wrong. I'm keeping a record of the speedtest results and will be testing every day as proof.
[Networking] drachers:
Ha! Scoopex, is this the Judean People's Front?

I'm happy to read any defence of Three. My eyes will not suddenly fall out of their sockets if this occurs. The notion that Three would have the subtlety to send spies into forums would imply they have more customer outreach than I give them credit for.

Meanwhile, back in the real world: My connection is working. Despite a few errant connection drops, everything's fine. 3.6 meg down, 1.5 meg up, which is hitting the theoretical limit of my Nokia E5 on the windowsill. As things stand I expect a couple of weeks of shuffling from Three followed by some published data. Hey ho.
[Networking] swukjay:
Throttling is still alive and well! A customer service operator in india told me its a 3 week trial of traffickill sorry erm I mean trafficsense and speedtests confirm this is still active as of today. I must congratulate three on one part of their service which is consistant and unchanging though.... and thats the bull****.
[Networking] newbintraining:
I'm just about getting 1.5mbps, but it's fluctuating all over the place. Normally I get double this, so I dunno, still have a suspicion that TS is snooping. Curse this double bank holiday, I want to get this sorted out with them :(

Edit: dropped down to 50-60KB/s now, definitely TrafficSense'd
[Networking] Hands0n:
Thanks for the support chaps, I really appreciate it.

Back to business :)

Those of you who believe you are still being impacted, whether it is TS or something else, the advice given is to contact the UK team on Twitter on Wednesday at @ThreeUKSupport to let them know. They will raise the issue on a case by case basis with their tech team. As newbintraining says "Curse this double bank holiday ...".

I am assured that the TrafficSense trial has been halted as of midnight 2nd June (Sunday it should have been apparent).

I would suggest those who are seeing issues with the online game sites do the same, with any empirical evidence you are able to collect during the rest of this bank holiday.
[Networking] HarrowingLife:
Three have confirmed via Twitter that TrafficSense has been disabled for the 5%, still in operation for Torrent users I assume. I really don't see why some people went as far as getting suspicious about Hands0n or not believing it was a trial....

Here's the Permlink to the Tweet http://bit.ly/Krjysm about it being a trial.

Now, my question is, if it was a Trial, then as a Test Subject, do I get a month free or any kind of compensation (I'll take a HTC One X please Three) LOL
[Networking] cirian75:
oh look, its the one that was aimed at me :D
[Networking] newbintraining:
Speeds are back to 150KB/s, still half of what I normally get here, hmm... It's jumping up and down all the time, never stable.

I'm still hacked off at the way they did this though, no way was it a trial until they realised how poorly they implemented it :p Good timing for them though with the double holiday as it will probably have taken the edge off it as you can't get too far with complaints as the people beyond the "have you turned it off and on again" drones aren't there. I'm not keen on the twitter teams either, but that's just my experience.

I guess I will wait to see what wednesday brings and hope that it will be a nice get out of Three free card, heh.
[Networking] tiddydiddler:
My speeds still suck. Started a download of 800mb at 4.35, when lighting the bbq. At 9.35, I'd grabbed 735mb or so. That's under 150 megabytes per hour, not on P2P.

http://db.tt/d1Ovgc3W

Giffgaff did it in under 30 minutes.
[Networking] newbintraining:
Mines been doing anything from 40KB/s to 150KB/s, normally I get about 300KB/s. P2P is basically unusable, tried getting a linux distro via bittorrent and it was going at 2KB/s :mad: How much traffic have you used?
[Networking] scoopex:
TrafficSence was a trial so we are told by the ITK bloggers. :rolleyes:

https://twitter.com/ThreeUKSupport/statuses/209661862990716928
[Networking] tiddydiddler:
Educated best guess, as it's across multiple handsets, would be 3.7GB in 15 days. A lot of that is speedtest(700MB), as I've been detailing speeds and times for their tech support.
[Networking] cirian75:
Three say on P2P/Torrents and people tethering without tethering onm their plans are being throttled, if your still throttled and your throttling was due to just heavy use, ring em.
[Networking] ahmadcentral:
You guys do realize that three slow speeds down for p2p specifically.

Can't believe your complaining about that. I'd understand if you said streaming was being throttled. But something that is being throttled by every network such as p2p should not be complained about.

And if you're not on the one plan or have a tethering add on, or you use your PHONE sim in a DONGLE then thats against t&c as well and you should not be posting in this thread.
[Networking] tiddydiddler:
You know, I'd have assumed this was a permanent change, and subject to nationwide implementation, rather than just a trial. Seeing as people all over the country were hit by it, and some information placed on the Three website regarding its implementation - mainly the times it was in operation, and that restrictions would be in place for a week, with zero mention of a trial. Due to the vocal complaints on here, and elsewhere online, one would assume the "trial" would have been amended so restrictions were in place for just a day - this negative press wouldn't have happened, as folk would've assumed they were seeing problems with their local masts.

Of course, it must have been a trial. It makes absolute sense. Three wouldn't have hastily removed it on a bank holiday, leaving the information on their website claiming it's still in place. Nor would they have offered a single customer an exit from their contract for this temporary trial. I can't believe I made that earlier assumption... ;)
[Networking] HarrowingLife:
It makes perfect sense.... now where's our Happy Meal for being part of the Trial and helping Three out :)
[Networking] jonmorris:
I think we

all

know it wasn't a trial and Three is merely trying to recover some of its reputation.

However, it hopefully means they'll be a bit more careful before doing anything like that again - or will tweak the software that seemed to cap everyone. My MiFi, which I hadn't used in nearly two months, recently got topped up for a month with 3GB. When I used it a week or so ago, I saw the speeds were a third of what I normally got.

I can't have been capped, as I'd not even used any data for ages!

Now it's back to where it was (no, faster in fact) and I can't wait to test out DC-HSPA+ on my Galaxy S III if only Three would say where they've enabled it. I'd love to see 30-40Mbps on Speed test!!

At the end of the day, I can see why there was such anger, but to me Three still offers the best mobile data of any UK network. I hope some people don't rush away before they consider what they might have to 'look forward to' elsewhere. I doubt any UK operator, or any operator around the world will ever give people unlimited bandwidth without any restrictions.
[Networking] cirian75:
SubWay BMT for me please, foot long.
[Networking] Hands0n:
I guess I could have expressed my previous a bit differently :D

The thing is, if anyone is still being impacted, or believes that they are being impacted, by TrafficSense the advice given is to contact the support team via Twitter at @ThreeUKSupport and they'll raise a case.

I can't help feeling that phoning the customer services on 333 is an exercise in futility. Unless they've been properly briefed by now or you strike lucky and get someone who is capable of going off-script and dealing with your specific issue. As you can probably tell, I'm no particular fan of the CS (who once suggested that all three of my devices [Android phone, iPad and MiFi] were faulty rather than the local mast!).
[Networking] newbintraining:
Yeah, 100% wasn't a trial, they sneakily tried it on with us and found it didn't work. It will be back, but maybe not as bad. None of the CS drones at 333 could give a straight answer about it either... Hopefully I'll speak to someone with some sense tomorrow as I am still awaiting a callback from the escalated complaints people.

I would say that my speeds have been worse since TS came into effect, even now they are rubbish. Before I was getting a good 3mbps down, 2mbps up; now I just about manage 1mbps down, but still get 2mbps up. I don't think I actually got capped, but I couldn't tell as the speeds have been up and down for days, 40KB/s to 140KB/s...

I am genuinely disgusted at their attitude, but what more can you expect from the big mobile companies nowadays? No one cares about treating the customer right anymore.
[Networking] cirian75:
Agree, it was a not a trial, it was a class A mess up.

someone senior with out technical know how pushed TrafficSense that was at best pre beta into live service.
[Networking] tiddydiddler:
Sorry, it wasn't really aimed at you. :) Mainly just to respond to Three's claims of it being a trial.
[Networking] newbintraining:
Now I get "No Service" when I'm not hanging out of the window. I hate Three, their signal checker is a load of lies. I've been on at them about the dodgy signal here for months, but it's the same answer all the time "It's fine.".
[Networking] blair287:
Your out of luck there http://crave.cnet.co.uk/mobiles/samsung-galaxy-s3-wont-have-faster-data-samsung-admits-50008026/ :(
[Networking] Hands0n:
No sweat, its all good :)
[Networking] scoopex:
Good job for the people who purchased the SIII on Three TrafficSense:rolleyes: won't notice the speed difference.
[Networking] newbintraining:
Lol! :D
[Networking] jonmorris:
To be fair, no matter how good or bad people think customer service staff are, in cases like this they're going to be pretty stuck. If they're told one thing, and then suddenly told another (when the company does a U-turn), they're as much victims as the rest of us.
[Networking] newbintraining:
Yeah I agree, but just goes to show how disorganised the whole thing was.
[Networking] linuxnubee:
has anyone any explination

hi all

im fairly new to android and linux but know enuff to get by with what i do.

heres a question i was looking around root explorer when i went into

root/data/system

guess what i found one folder catagorically called throttle

anyhow i deleted this folder and it reappeared no apps installed bymyself after this

so that failing i simply changed its permissions and deleted all txt in it seemed to still reapear

anyone know what or why this is here using rebels aokp rom with fluxxi kernal (new version2ish i think).

cheers all
[Networking] jonmorris:
Oh well. I have to give the phone back to Samsung later this week anyway!

They messed up another spec at the launch on May 3rd too, where they claimed the front facing camera had an LED lamp!

Ultimately, the only thing I really need with DC-HSPA+ is a next gen MiFi.
[Networking] scoopex:
What gets me is that Three claim it was a trial yet the TrafficSence documents still appear on the website with the customer service reps referring to them as in the terms and conditions as fact. Some may call me cynical but when you get invited to free dinners and alike by Three it's very easy to come on a forum and try and put a positive spin for the company about this TrafficSence. I have a strong feeling that throttling using this TrafficSense on the All You Can Eat One Plan is coming very soon in the near future and it is not what I signed upto.
[Networking] newbintraining:
It definitely wasn't planned as a trial. They tried to pull the wool over our eyes and silently introduce it. Once the cracks started to show they scrambled to stop it (on bank holiday weekend no less). Even if they have stopped it now, it will be back in full force soon enough. They've done it once and they'll do it again. I'm hoping I'll hear back from them today about cancelling my contract for free, even if I have to give back the phone (only if they can prove they are within their terms).
[Networking] drachers:
If Three could afford to send people into forums to shill for them, they could afford proper customer service in the first place. It's possible to be cynical without being properly critical.

On the other hand, I agree Trafficsense will probably be floating around for quite some time. Three will balance complaints vs function and eventually find a balance that makes them the most money with the least backlash.
[Networking] Matt3333:
3GB+ used since my last bill, no throttle.. and never had.

Mostly web browsing, downloading apps, facebook , twitter, whatsapp etc. Oh, and no tethering.

I use most of my data during the day.

Man If I ever do get throttled.. I'll be straight on the phone demanding it gets removed ASAP. I haven't broke any rules.
[Networking] blair287:
three complaints department phoned me wouldnt let me cancel my contract cause traffic sense is not going at the moment but she wouldnt tell me if they were going to turn it back on again in the future.
[Networking] newbintraining:
That's not on, the fact they did it in the first place should allow you to cancel. If you raised your complaint during the period they did it then you can argue that it's not your fault they took so long to sort it your complaint. Make sure you fight if you really want a cancellation! :) Threaten them with ofcom etc

I got an email from the executive office in regards to my email to the ceo, said they will look into it.
[Networking] linuxnubee:
if only i could upload this recording

Hi all

ive just spoken to three and guess what that 5°/° is rubbish this woman clearly tells me its monitored individual case by case thus making 5% statement c rap in their policy i will find somewhere i can upload and post a link in annuva post in this thread.

it makes good listening i ask all the noob qiestions to put her off balance. any how just letting you know.
[Networking] cirian75:
well proof of the 5% being bogus would make an interesting complaint to OfCom and the telecommunications Obindsman

clear individual discrimination = mega no no.
[Networking] newbintraining:
Oooh, that would be awesome if you could share it with us, give us some dirt to throw back at Three :D
[Networking] linuxnubee:
how where and how fast lol

any one know how on my sg2 unfortunately mediafire drag and drop need somewhere i can upload with accessing filesystem
[Networking] cirian75:
ES file explorer?
[Networking] linuxnubee:
anyone gotta hotmail or gmail

i can send file via email i have no pc laptop also file needs zipd as in mp4 atmo not on attach file format

then thank you for uploading file big help just point out in thread source from linuxnubee

cheers
[Networking] cirian75:
upload it to youtube, you can upload audio only ;)
[Networking] linuxnubee:
ill try now

cheers ill try that now thanks

---------- Post added at 09:05 PM ---------- Previous post was at 08:48 PM ----------

created youtube account didnt work clicked upload clicked choose file from pc didnt display file chosen anywhere and no further upload button thanks for tip tho.
[Networking] cirian75:
Dropbox it ?
[Networking] linuxnubee:
link here at last lol

http://db.tt/C1JKlFqo

its about -7.30mins in lol

three admitting its person by person case throttling

just relistened "we look at everyone manually thats how we manage our speed"

you might need to dl it its audio only mp4 format thanks to the creators of callrecorder lol
[Networking] HarrowingLife:
Anyone else getting poor throughput tonight on Three? 156MB download, HTTP Multi-threaded and I'm only getting 240KB/s. Its my own dedicated server and its throughput is perfectly fine right now, not to mention the SLA ensures decent throughput on it.

Another HTTP Test is slow, but Speedtest.net says 8Mbps... FTP seems fine so this makes me assume its the Transparent HTTP Proxy system on Three's end. (It does adult-content blocking, etc on HTTP)

Edit: Didn't notice the next page of topic on this reply :( Some of the below is valid though.

Dropbox would do the trick, you then Share the File and post URL here. Unlike Mediafire Dropbox doesn't require us to enter annoying codes and wait either! (No idea why more people don't use it for sharing stuff!)

Also Google Drive does the job well for sharing large files.
[Networking] linuxnubee:
read down a thread m8

link there youll prob have to dl it tho its audio only tried it on my sg2 just garbled it lol if anyone wants to post it for all to listen zip it before hand then post attachments here dont support mp4 thanks for your meaty reply tho m8

your thanks meter jus went up harrowing

also just before -730 mins oops

scratch that viral it allova place lol funny as foooook

---------- Post added at 10:15 PM ---------- Previous post was at 09:48 PM ----------

i think some one should make freedom of info request on how many customers they have and how many are being throttled could be good lol
[Networking] HarrowingLife:
Is anyone able to make a transcript of the call? I couldn't make out most of it. Although did manage to hear the woman trying to get linuxnubee to buy a mobile broadband package!! (Around 11 minutes in)

linuxnubee, did you get this lady's consent to distribute the recording?
[Networking] linuxnubee:
consent lol

nope just like i never gave them consent to throttle me and all of us and lie about it lol i dont mind you might have to turn up your speakers i can hear it with mxplayer fine tho

ps also have dsp installed set on sound clarity and mxplayer is set software mode 32bit picture just to help

and i never get asked if i want to be sum1s training exercise lol i transcript tumoz while at work cud b fun
[Networking] Simon5451:
Hi guys received an email today and you can still cancel if you wish as a gesture of goodwill. I suggest you do as whatever contract you are on should now be cheaper than when you signed up anyway. Well it is in my case so win win.

Over the weekend we took the decision to remove a certain aspect of our TrafficSense™ programme.* We had been trialling a heavy user programme which allocated high data users a proportional amount of network at peak times.

*

While we are still running our TrafficSense™ initiative there's a level of flexibility in every initiative we launch and we refine each initiative all the time.* On this occasion we wanted to be able to get a genuine view of the customer experience.* In light of our review the heavy usage trial has ended for the time being.* We're now evaluating the results to develop how we implement the highest data user elements of TrafficSense™ in the future.

*

Although we've stopped our heavy usage trial at the moment we're always reviewing all aspects of TrafficSense™, as we have a duty to give all our customers the best possible experience. This means TrafficSense™ may trial and introduce different ways of achieving this, when it’s necessary to manage types of network traffic to make sure that the overall experience is the best it can be.

*

At the moment you should find that you're no longer managed in such a way.* As you've been offered cancellation previously I'm still willing to offer this as a gesture of goodwill, although if you were to then reconnect to our network we would not be able to offer any cancellation under our TrafficSense™ programme as you'd be aware of the initiative when you sign up.

*

If you'd still like to cancel your contract can you please provide the following information:

- Your Three mobile number/account number

- Your postcode

- Your date of birth
[Networking] newbintraining:
Ah right, did you email the exec office or something? I got a reply from them regarding my email to the ceo and they said yesterday that they are investigating, still yet to hear if I can cancel.
[Networking] Simon5451:
I have emailed the exec but received no reply. I got this after going via twitter. They seem to have a good knowledge of everything and have power to grant cancellations. As its now purely goodwill there is no chance of keeping the handset however. Now I have the big dilema,do i stay with three on a new cheaper contract where I have excellent signal or do I go T Mobile which Is new terrotory. Also do I get another HOX or go SGIII :rolleyes:
[Networking] newbintraining:
Ah right, which twitter is it I need to contact then? I've got nowhere in a week trying to phone and email really. Are they refunding the money you initially paid for the handset too? Also go for the S3 imo ;)
[Networking] mardon85:
Had the exact same dilemma. Posted my ONE X back to them yesterday and went out and got a GS3. Don t regret it, it is a better phone.

Went on the "One Plan" as last time I was on a different one and discovered I couldn't tether hence why I was throttled. Now on the One Plan its allowed so I should be fine. Happy to adjust my downloading. Still going to stream as usual (Lovefilm, youtube) and see how I get on.

Only issue is they asked for a £150 deposit this time when they didn't last time. Get it back in 3 months.
[Networking] Simon5451:
Contact them on @3UkSupport or email socialmediacare@three.co.uk. Within 10 minutes of me confirming I want to cancel they have cut me off so I now have no phone! Pretty poor imo as I requested they do it monday to give me time to sort a new one! Also if my phone isnt returned I owe them £800 :eek: I may have only been offered this as I was offered a cancellation before so in effect it would have been hard for them to backtrack. The fact it states im a lawyer on my twitter account probably helped too ;)

Good luck in your quest for consumer justice.
[Networking] newbintraining:
Thanks, I contacted them on twitter, will try email too. I first complained on Thursday when TS was still active, still can't see an end in sight.

Edit: Got told I would have to speak to cs (which is a no go as it was escalated on friday, still waiting to hear back). Send an email to that address also. Getting sick of chasing three about to get a damn answer out of them!
[Networking] cirian75:
Section 2.3 of 3 t and c say phone is not part on contract
[Networking] newbintraining:
But if the cancellation is "goodwill" they can set the terms of it. If you can prove that they have breached TOS then yes you keep the phone and void the contract, but if not they can do anything as they don't have to cancel it at all.