yashsingh1/xdaforums huggingface dataset:
[Networking] Simon5451:
This^

Its fair to say that if you went to court the plaintiff would probably get the decision, more to do with misrepresentation though rather than a breach of contract. I have no time nor desire to go down this route,especially as this policy has now been lifted. Of all the people who have argued with three noone has been given their handset and im sure many have quoted s 2.3 of the terms. At the end of the day three have responded and lifted the policy and also agreed to still cancel policies which is fair enough. They have acted terribly throughout the process but perhaps theyve learnt a lesson, and hopefully we shall see All you can eat * subject to trafficsense in the future.
[Networking] Hands0n:
Actually, it isn't quite as easy as you may suggest, cynically or otherwise. Allow me for a moment to offer my perspective.

Take a moment to think about it. As a blogger, forum mod or even forum regular contributor it is incumbent upon the individual to remain as impartial as they can. Otherwise it draws precisely the suggestion that you're putting forward. If true, and the blogger is a firm's patsy, then their credibility is shot to pieces. It becomes pointless blogging etc.

While not a professional blogger I do, however, take some considerable pride to remain impartial. In fact, I have been a fierce critic of 3 as was and even Three as it came to be. I also remain highly critical of Three's off-shore call centre. The company has yet to convince me, and demonstrate, that any of their efforts to get the call centre under a sane control have succeeded.

However, praise where praise is due, Three have been absolutely ground breaking in the UK in relation to smartphone tariffs. With The One Plan plus AYCE being their flagship tariff. Their 3G network too, despite significant challenges, remains the most built-out of any single operator. It has the lowest latency and the highest typical speeds where available. Many of the reasons, after all, why a lot of us are using Three.

Blogger impartiality is also demonstrated by all of the bloggers who do not get invited to MNO-organised get togethers. There are plenty out there who would, and have, reflect similar views to what I, and others, have already.

I don't think you're being cynical, it is a reasonable question to raise. But no, we're not Three stooges :) just because the firm bought us a drink and a sandwich.
[Networking] newbintraining:
Right, got a bit more info. My complaint has been raised all the way to the exec level now so i have to wait, but was assured that tomorrow it will be assigned to someone and they will look into it and contact in the next few days ( probably looking at next week now, thanks bank holiday >_> ). At least it's something. If they offer the goodwill cancellation I will take it if they refund my initial payment on the phone, I just want to get out now, getting fed up.
[Networking] cirian75:
Three seem to be in violation of OfCom rule 9.3

http://consumers.ofcom.org.uk/2011/01/can-a-telecoms-provider-change-the-terms-of-your-contract/
[Networking] Simon5451:
I believe there was a traffic management clause withing their terms though? Or am I mistaken?
[Networking] newbintraining:
I think there is, but they claimed there was no fair use or management all the while they were flaunting the AYCE data. Probably why they are offering these goodwill cancellations, they haven't breached, but are willing to try and calm the storm.
[Networking] Hands0n:
From Three's blog when launching The One Plan with All You Can Eat Data

So thats the marketing promotional words. They are loose enough for interpretation and also misinterpretation. And thats the trouble really. What meaning we take from those words differs by the individual.

For instance "... there are no restrictions ..." I take to mean on type of traffic that you can access. Other networks, T-Mobile for example, may constrain what type of traffic you can access.

Then there is "We’re leaving behind the ‘old mobile’ world of limits and allowances ... ", that I relate to data caps or FUPs.

In both examples I take these to relate to the quantity of data that I may have access to being without limitation. Or in the proper use of the English word ... "unlimited".

So, even with TrafficSense, is that marketing claim not still accurate?

My own view is that traffic management is an inevitability on all networks. It already is on some terrestrial networks - Virgin Media is a good example. And already we see that T-Mobile have blanket traffic management in place, limiting speed of The Full Monty to 3.8Mbps while staying completely tight lipped about it, not even a subject open for discussion :D Not very transparent really.

I, too, think that Three messed up with the initial deploy of TrafficSense. But isn't it creditworthy that they pulled it rather than persist and try to make it work in situ? Or maintain a wall of silence while they were doing so?

But I suppose the biggest question in my mind, reading the pages of discussion about jettisoning Three and going elsewhere, is where? Where else are you going to go to receive a comparable service at a comparable price?

Bear in mind that, at this time, none of us know what TrafficSense Part II is going to be like.

Meanwhile, TrafficSense is passive, network speeds are maintained, and so the pressure or need to jump ship is greately lessened (or removed entirely) for now.

Wouldn't the better thing be to wait it out, see what happens next, and make a firm and final decision on that basis?
[Networking] linuxnubee:
head here for transcript

oheres some good read for those who cannot here the audio version

http://xdaforums.com/showpost.php?p=27114803&postcount=2

she tells me they throttle people by manually choosing in effect three are victimising us for using what they promise in the first place.

as stated sum1 should make a freedom of choice request for how many users and how many being throttled 5% my yarrrse lol
[Networking] chazam:
Well something seems up with one of our Three connections.

I have my connection that I use extensively for tethering and I'm getting this:

Classic example of crippled download speeds and faster upload speeds.

My wife's three phone (sitting next to mine) is getting this:

Something is definitely up for our connections. Both phones side by side with speed test ran at the same time.
[Networking] newbintraining:
Mines been acting strange lately too, normally get 2.5/3 down with about 1 up, yet yesterday I was getting 1 down 2.5 up :confused:
[Networking] jonmorris:
I was back to super slow speeds earlier today (5pm GMT), with stupid ping times (300-400ms!) with downloads of 0.2Mbps and uploads of 1mbps...

I was on the train and passed by the area where I got 14Mbps with my MiFi and the same - 250ms, and stupidly slow speeds.

Very odd, and somewhat disappointing. Although if it's any consolation, especially for those thinking of moving to another network, my day-to-day phone on Orange didn't work on data AT ALL when I got into London at 6pm GMT! Had to go into airline mode and back out to get it to reconnect to data, and I had DNS problems so couldn't view any web pages at all for a couple of hours.

The grass isn't always greener....
[Networking] dellaclearing:
How did you get the little Speedtest.net screens?!

Sorry for Newb questions but I'd also to post comparisons of me and my GF's phones, both on 3.
[Networking] rolydj:
I'm a bit confused.

Are they still allowing cancellations after ending the "trial" of trafficsense?
[Networking] HarrowingLife:
I haven't seen speeds over 700KB/s today... Odd, I normally get 1.2-1.4MB/s

P.S. Post 42 on here... if anyone gets the reference :D

If you go to share the Results you get a Image URL (I.e. if you e-mail the Speedtest Results to your self)
[Networking] cirian75:
The way I see it Three are comlying with OfCom rule 9.3

http://consumers.ofcom.org.uk/2011/01/can-a-telecoms-provider-change-the-terms-of-your-contract/

The offer to leave is not a good will gesture, it's something they HAVE to offer as TrafficSense, they know will not stand up to being just call traffic traffic management for long.

There for Three T&C 2.3 applies
[Networking] darkwildchild79:
i am with three, dont feel anything odd, only one think, is that some of there ip are black listed on some download site, it away that they said ip has expire, beside that everything is alright last night i download come things, and it been okay, i am still waiting for three to show there true colours on the one plan, so that people can just move to another network....for me i am not in a contract so for me to leave, is not a problem :)
[Networking] lohtse:
Since the start of throttle we never managed over 25kbs between hours 1500 to 2400 and still now we can get a wapping 500kbs but if we download more then 600megs the speed drops back down too around 30kbs till 2400...thats on both phones....before all this we rarely had issues.. Also alot of downloads fail half way through! Thank god theres no actual download limit.... either way it is still bad for use and are leaving threeuk...
[Networking] newbintraining:
Have you contacted ofcom? They might be able to help us out with this. I would contact them, but I'm rather busy today.
[Networking] mardon85:
The one that's throttled is it on the one plan or have a tethering bolt on? If not that's why it's not allowed on other tariffs.
[Networking] darkwildchild79:
just did a test on my just now and this is my finding..........and i am on a one plan, out of contract :)

@10:47

@11:26

don't see any problem on my contract, also the time on the items are not GMT +1
[Networking] jonmorris:
The super slow speeds I got yesterday was on a prepay SIM topped up with the all-you-can-eat data for £15 (valid for one month). Besides doing multiple speed tests, I've not yet used it for any proper data usage.

It wasn't just the slow speed yesterday, but the ridiculous ping times.

This morning:

Test Date: Jun 8, 2012 11:14:35 am

Connection Type: Cell

Server: Milton Keynes

Download: 5.57 Mbps

Upload: 2.57 Mbps

Ping: 58 ms

Yesterday: (Exact same place)

Test Date: Jun 7, 2012 4:41:10 pm

Connection Type: Hsdpa

Server: London

Download: 0.51 Mbps

Upload: 0.97 Mbps

Ping: 459 ms

Even today, it's not as fast as it could be (circa 9Mbps down and 3.5Mbps up) but there are possibly other factors totally unrelated to TrafficSense here. [Possibly the choice of server for SpeedTest itself?]

(By the way, for anyone wondering about getting images.. go into results, press on any individual result and then there's a share icon at the top. From here you can send data that contains a link to an image. It's a shame you can't just view the image directly and send that, from what I can see).
[Networking] newbintraining:
The whole thing is a mess, still not heard back from them. If I don't hear by wednesday next week I'll get ofcom and trading standards on them, jokers.
[Networking] Hands0n:
Can I ask those of you with these atrocious speeds and ping times between 3pm and midnight. Have you referred these to @ThreeUKSupport for them to look at?

We are told that TrafficSense is off, so you shouldn't be impacted. But the fact that it continues to occur for you between the precise hours of TrafficSense suggests otherwise. At least in your particular cases.
[Networking] TWeaKoR:
Your two tests are with two different servers, yesterday's being twice as far away. Still, Three are scum /circlejerk
[Networking] chazam:
Both on the one plan so I shouldn't be affected.
[Networking] blair287:
im getting high ping times during 3-12 i also cant use any VOIP software can anyone else?
[Networking] jonmorris:
I live somewhere in the middle, so I doubt it should make much of a difference. I've done speed tests with servers in other countries, not just counties, before and there wasn't much of a difference!!

And again, today. After 3pm and yet suddenly all fast again! This was back on the London server - which got the stupidly slow speed almost 24 hours ago!

Test Date: Jun 8, 2012 3:59:30 pm

Connection Type: Cell

Server: London

Download: 7.38 Mbps

Upload: 2.16 Mbps

Ping: 59 ms
[Networking] Hands0n:
I can't find who else mentioned it but am able to collaborate that between 3pm and midnight SSL VPN does not work! Using Cisco AnyConnect 2.5.0217.

Ping tests across the SSL VPN are dire (40.7% packet loss) in comparison to in the clear.
[Networking] lohtse:
Yep..but they always blame either our phones or the house...Strange as even when point out its two sims and tried in 4 phones it's then the house so when point out its happens no matter where we are(work or home) the insist its not them......hmmmmmmm
[Networking] newbintraining:
Whenever I have signal problems they go "It's your house", they expect you to stand outside or something?

I don't seem to be getting packet loss, but my pings to google.co.uk and bbc.co.uk are running into the 1500ms average. Although speedtest shows it's not too bad.

I never got a call from them today like they said I would, angry now. Good job they will be mostly closed until Monday as I have half a mind to ring them up and have a proper go at them, have refrained until now.
[Networking] HarrowingLife:
No Packet Loss or latency higher than 90ms on any packets here. But it was the first sign of TrafficSense last time. (3 to 5 seconds of latency)
[Networking] Hands0n:
Seriously, I've stopped even trying to get sense out of Three's CS for anything as technical as this. A while back my local mast went on the fritz so I called the chaps in Mumbai up. Got the usual run around even though I, like others, had it on several devices (Galaxy Nexus, iPad 2, MiFi). Absolutely fine in other locations, just when I brought the devices home!

So I resorted to Three's [then new] Twitter support team @ThreeUKSupport and they checked with their engineers, found that there was a lot of retransmissions logged and raised a fault. A few days later it was sorted out by an engineer visit to the mast.

I couldn't get close to making that much progress with the call centre!

So now I make a point of using the Twitter support team for the anything-but-easy stuff. Not that I do that too often, the service is damn reliable for me where I live.

---------- Post added at 10:56 PM ---------- Previous post was at 10:55 PM ----------

And in other good news ... VPN and VoIP should be working fine after midnight tonight, I am advised.

No doubt you'll be checking that after 3pm Saturday :D I certainly will as I need it for my work when oot and aboot!
[Networking] cirian75:
Just a simple guy, chips, steak, chips n peas with a pint of bitter type of guy.
[Networking] drachers:
Currently only the peas. And only if you mash them up a bit and eat them one at a time with sips of meths in between.
[Networking] blair287:
Im phoning offcom as well tomorrow i hope everyone who is having this issue will report it to bbc watch dog here http://www.bbc.co.uk/watchdog/gotastory/ so we can get our opinion heard.
[Networking] cirian75:
ofcoms number

020 7981 3040
[Networking] av4tar:
Vf don't offer unlimited data for the whole contract, just the first 3 months. It's called data test drive.
[Networking] rgrover:
Is anyone not getting throttled on Three then?
[Networking] cirian75:
my bet is only the sub 2GB crowd.

everyone above 2.5GB else seems to get getting 20kbps cut off they call throttling.

I say 2.5GB cause the people who downloaded Diablo 3 from blizzard as a DLC are getting cut off too
[Networking] swukjay:
THREE...NOT SUCH A MAGIC NUMBER! :mad:
[Networking] drachers:
2GB a day or 2GB a month?

I didn't download Diablo, I just go for whatever's on a deal. Steam traffic resembles bittorrent traffic, no?
[Networking] cirian75:
per month seems to be the answer
[Networking] Hands0n:
Me. I'm not being throttled on Three: One Plan, 30-day SIMO, Samsung Galaxy Nexus, occasional tether, WiFi never ever turned on, exclusively using 3G. Typical download speeds between 6Mbps and 7Mbps although right now 3.64Mbps download.

I suspect that Three have got the settings in their TrafficSense implemented wrongly. They need to know this. Unfortunately their off-shore call centre is legendarily infamous for their inability to resolve the simple issues. So it comes as no surprise that they're giving you lot the run around.

But the answer lies in making contact with their Twitter team at @ThreeUKSupport to register the problem that you're seeing. Be factual, be polite, they will register the information and try to get the right people in Three involved in resolving the issue. They've demonstrated that ably many times on their Twitter stream.

Give it a go. You've nothing to lose
[Networking] cirian75:
I suggest a 250mb limit before throttled down to 1 mbps between the hours of 16.00 to 22.00

Monday to Friday, non on Saturday or Sundays

and the throttle down releases and resets at 22.01 ready for 16.00 the following day.

Do we think that above would a fair system

?

Not this ultra strict as heck business wrecker they've just imposed
[Networking] cirian75:
I have just worked mine out properly

16GB pm average
[Networking] paintball23456:
well they were when i was getting my sgs :rolleyes: i think they still are for a fcuking 45 a month its a insult not to add unlimited data:cool:

---------- Post added at 10:21 PM ---------- Previous post was at 10:06 PM ----------

:eek::eek::eek::eek::eek::eek:

also just read your sig get the s3 not the htc one s;):)
[Networking] blair287:
Three claimed if i went to another cell site i wouldn't be throttled there, i can confirm this is total BS as i still had my same 20kbps connection 30 miles away!
[Networking] swukjay:
Well the internet is totally and utterly unusable, not fit for purpose and not what they are selling! I wont be paying any bills until they resolve the situation and may consider taking them to court, they wouldnt be the 1st I have done that to. This is a misrepresentation under tort and nothing to do with soga, just blatant misrepresentation by allowing you to think you are getting a product or item of value which it clearly is not! Corporate lies of which there is far to much of these days.
[Networking] blair287:
completely agree hopefully the papers and other media will start publishing this i have posted warning on all of three's blog but they will probably take them down.

just past 12am and i get my 8mb/s connection i hardly think three's network is overloaded that much at this time if one minuet it need to throttle you to 20kbps and the next minuet it gives you 8mb/s.
[Networking] Hands0n:
Clearly their Call Centre do not know the nature of TrafficSense if they're making claims like that.

It has nothing to do with the local cell and everything to do with the network that is restricting your service based on known parameters such as your mobile number. So moving around the network isn't going to make a blind bit of difference.
[Networking] blair287:
They really dont know what they are on about:

Our traffic management policy is designed to give all of our users the best network possible, by making sure everybody gets fair access to our busiest masts. This means that if you use a disproportionately large amount of data in a busy part of our network, you may find your speeds reduced at peak times between 6pm and 12am. At all other times, in all other locations, your speed should be normal.

its from 3pm till 12am and it affects you everywhere.
[Networking] swukjay:
Three quoted their service as unlimited and encouraged users to download as much as they wanted with no limits, they even lifted the 100gb limit and the throttling that people were getting when they 1st started the one plan and said it was a error.

I have not paid for or signed up for throttling or restrictions and if they want to argue it out in court then fine but the rules in county court are very different and im my experience most settle or never turn up 96% of the time so they can shove it. I love a good court battle and I havent lost yet...Let the games commence!
[Networking] VirtualMark:
Speedtest: 0.60 download! I would post an image but it won't let me as i'm a new user.

I've been throttled like this for ages now, i'm on the one plan so shouldn't be slowed down. Been on to the executive office, i've got the option to leave free of charge, and they've given me a free months service as a goodwill gesture.

Ideally i'd just like them to lift the throttle, but i can't seem to find anyone who has a clue as to what's happening. You'd think the exec office of a company would be clued up on their 'customer punishment' policies.

At the speeds i'm getting, youtube continually buffers, multi-tabbed browsing is slow, its generally a crap internet experience. I might message the twitter team as people seem to be getting better results with them.
[Networking] linuxnubee:
let me refer you all to

have a look here

http://blog.three.co.uk/2012/01/04/speed-and-coverage-with-three/

9 paragraphs down

In most locations across the country 21Mbps technology is available with a maximum achievable speed per customer of 16Mbps. That means that overall, due to real life conditions such as obstacles that get in the way like buildings and trees, and with other people using the network in the same area, you can typically expect speeds between 1-4Mbps on Three.

now they have "stopped" trafficsense (horseshat) still slow between 3-12midnight, it states all our customers get 1-4Mbps speed, again horseshat this second level support tech told me my 500k was fine as said above still being throttled between 3-12midnight,

they still have this link active

http://support.three.co.uk/srvs/cgi...sername=Mobile:mobileUser?s_search=helpsearch

anyone else.

lol steve on that link has it right lolololol

"don't use three it might be cheap but the cs is rubbish" quote near enough.

@virtualmark i wouldnt bother most of their comments are give us yer postcode and we'll check or ring customer srvc lol

also on or around 8 jan 2012 2g didnt work for iphones lol iphones are kak apple sueing a 23% hardware suppliers to themselves ie samsung, samsung should tell em to sling their hooks lol or jack up their prices even higher so people with iphones are shoved to samsung lol
[Networking] VirtualMark:
Now this is strange, i'm definitely being lied to by Three. I've been doing speed tests regularly for the past few weeks, usually on both my laptop and phone. I just did both, and i'm still getting 0.5mpbs on the laptop. However, i'm getting 5.5mbps on the phone!

Same problem as another user a few pages back - Three are throttling tethering on the One Plan! Yet it clearly states that tethering is allowed.

Seems like they've got their details mixed up, i'm getting tired of this.
[Networking] tiddydiddler:
I have, with little success. They're adamant I'm not being throttled, so must be a network issue. After spending around 90 minutes with tier 2 on the phone with them over several days, they seem to not see a problem. I've lost interest now, so have discontinued any data logging(as of 3 days ago). Prior to this, my results were:-

All between 3pm and midnight, based on 455 tests of each network:

Three - 172kbps download average, ping average 613ms(low of 60ms, high of over 1600ms(discounting all failed tests).

o2 - 1832kbps download, ping average 142ms

T-Mobile - 2482kbps download, ping average 92ms.

I've handed my notice to Three; I'll deal with/suffer the consequences as they arise. As things stand they've taken any faith I had by sneaking this in - and then informing me I'm supposed to be paying more for this lesser service.

Tipping point for me was the realisation that if my stepdaughter, returned from school to do homework(GCSE age) on my connection - and spent ages doing it, streaming music or youtube at the same time, we could realistically lose any worthwhile service for a week. What does that mean for her?

That's not fair, and that's not what I signed up for. I know they're now trying to backtrack, but this is the second major - detrimental - change to the services I believed I was taking from them when I agreed to a contract.

And they want more money for it as well. Whilst providing me with an average of 172kbps and 613ms in the evening, on HSDPA, peaking at around 5500-6000kbps in the very early hours.