[Networking] tiddydiddler:
Should've been one region, or localised to a handful of masts in certain areas. They've failed hugely here - it was introduced without any documentation. We've had no idea what the boundaries are, how we can behave once the throttle has been lifted, how much usage needs to be reduced - nothing. It was activated, documentation was poor, and nobody knew where they stood.

It's ruined their reputation here. Too many things have happened during my time with them - I took my contract last February. Since then, we've had the introduction of 1p charges for delivery reports(which were going to hurt me by ~£10 per month until I threatened the small claims court with the executive office). They've just bumped up my costs by their price rise(is inflation really that difficult to calculate? It's not really changed very much in the last few years). And now, they introduced a major change to their service, and expected us to just swallow it. Even those who were unaffected(me, according to Three) were left dazed and confused by the turn of events. Was it really still unlimited? Just how much can we use in the evening? Is that 60 minute episode on iPlayer going to push us over the hidden limit, whereby we'll end up with no usable internet for a whole week?

Crap happens - but you can't hold someone under a contracted minimum term and expect to stiff them by these repeated changes to services, prices, and limitations. People get emotional over it because they recognise they're tied into the contract for substantial periods of time. Last year, I was faced with the possible increase per month of £10, on a contract I'd taken just 2 months earlier - their changes would've hurt my wallet by a total of over £200 for the duration. And that's not right. They'd get aggressive(which is about as emotional as most companies get) and call in the bailiffs if I underpaid them by £10 per month. Heck, they aggressively hurt many customers, and their whole reputation, this last month by trying to limit the data consumption of the minority.

I spent 3 hours this morning wording my termination letter. I feel absolutely robbed by Three, on the whole. Their service at my local mast is dreadful in recent weeks - I've spent much time across several tech support calls, without resolve - they say it looks fine, despite being ridiculous across three different accounts and handsets. I'm still annoyed over the delivery report charges, further annoyed that inflation has suddenly prompted an increase to my costs, and - frankly - fuming that they introduced these restrictions on my service. It's good they've backtracked over the incident, but the damage has been done - how can I trust them? Would I ever consider renewing with them? Heck, if the prices go up, the included products go down, and the remaining products are artificially restrained by secretive policies revolving around hidden numbers - and all this whilst under the minimum term, how the hell do they hope to retain customers?

Every bill has been paid, in full, and on-time. I've downloaded nothing illegal. I've not downloaded thousands of gigabytes each month. I don't use P2P, nor do I really stream video or music. Yet I'm left paying more for a product that now doesn't include delivery reports, and where the all-you-can-eat data isn't really fit for purpose unless you're happy with the potential loss of service for a week.

For this, I actually pay them. Wow... :)

I think I'm off, regardless. My other-half, my best friend, one stepdaughter - they're now with Three, and mostly because of me. My other stepdaughter was due to go with them next month.

Public confidence has been hurt, certainly for me.

@rsenugget.

---------- Post added at 02:35 PM ---------- Previous post was at 02:32 PM ----------

Where is this, Danny?