yashsingh1/xdaforums huggingface dataset:
[Networking] blair287:
All-you-can-eat data on The One Plan.

What's the limit?

There are no restrictions for the all-you-can-eat data that now comes with The One Plan. This means you can use your smartphone as you like - so you can download apps, browse the web, look at maps and check your emails as often as you like.

This is what Three post on their website. however the moderators on their blog say this:

You’ll only have your traffic managed if you are a disproportionately high data user (in the top 5% of high data users) and when you are using data in a busy cell site area between peak hours of 6pm to 12am. Try to move some of your data usage outside of these hours. You should see a speed improvement after seven days.

However they seem to forget that they throttle you down to 75Kbps which is near dial up speed. I actually get 0.02Mb/s now.

They created the one plan and all you can eat data as a limit free data usage service they appear to have back tracked on their promise and breached contracts that where out before this http://support.three.co.uk/srvs/cgi-...fic mana*'came into affect.

However they still claim this when you ask them:

I can confirm that with all-you-can-eat data there are no restrictions or hidden ‘fair use’ policies on the amount of data you can use. This means you can use your smartphone as you like – so you can download apps, browse the web, look at maps and check your emails as often as you like without worrying about going over a data allowance. I’m afraid it does not cover sending a MMS, it’s best to check out our pricing guide to confirm how much this would be.

My contract is a year old and predates traffic sense i found this http://consumers.ofcom.org.uk/2011/0...your-contract/ so im cancelling my contract Three are meant to be ringing back in 24 hours to discuss it.

As this is a breach of our right as not only did they do it without notifying us they changed our contract for the worse.

and i used 10GB over 2 months so 5gb a month i hardly think that a lot.

Ofcom

020 7981 3040 option 1

ASA

http://www.asa.org.uk/Complaints/How...orm/Step2.aspx

BBC WatchDog

http://www.bbc.co.uk/watchdog/gotastory/

--------------------------------------------------------------------------------

http://stakeholders.ofcom.org.uk/bin...Ofcom_Tra1.pdf

Page 5, point 17.

This is exactly what three has done

http://www.youtube.com/watch?v=wwiIB2wYJIo
[Networking] cirian75:
I believe that three have just started throttling me as of 25th May 2012.

I’m so sure of it, my next door neighbor and college at work are on Three and they easy hit

3.5mbps at work

and

6mbps at home

I average 20GB per month.

Now I’m at 20kbps 15.00 to 23.59

Ive complained over the phone and still super slow.

I don't torrent, file share, P2P, or do any of those things

its 99% YouTube and NetFlix

My contract is 6 months old so pre dates TrafficSense that launched on the 12th of May 2012

There was zero warning from "three" in any shape of form

Just read their spiel

http://www.three.co.uk/Discover/Phon...u-can-eat_data

http://ask3.three.co.uk/srvs/cgi-bin...ile:mobileUser

They are encouraging you to spank it inc tethering

I asked at least a dozen time in the "three" shop before I signed "is tethering included" yes it is

Typical evening useage by me is

19.30 about 30 minutes of YouTube

20:00 WoW (which so low in its usage its almost playable over dial up)

22.00 in bed watching either a TopGear or Mythbusters episode the sleep time.
[Networking] paintball23456:
my friend is on three and im on vodafone we both have unlimited data plans but i average about 7-8mbs while my friend has about 75kbs three is crap!
[Networking] cirian75:
Zomg

Thats 95% the exact same as me, but I was using an iPad sim in a MiFi

I have line of sight to the mast near my house = 6 to 9mbps, before "three" throttled me.

---------- Post added at 01:41 PM ---------- Previous post was at 01:13 PM ----------

didn't know Voda was offering unlimited data ?

---------- Post added at 02:20 PM ---------- Previous post was at 01:41 PM ----------

I have sent an email to David Dyson CEO Three UK

david.dyson@three.co.uk
[Networking] blair287:
Yea if you are being throttled you speed will be 75kb/s and down i get 20kbps which is unusable
[Networking] cirian75:
I've been getting 20kbps too

means your actually cut off.

blair287, I assume you'll loose your abilty to reply in about 17 minutes.
[Networking] blair287:
yea probably ill be straight back on the phone with three seems as this is my only internet connection.
[Networking] cirian75:
Just did a speed test before 15.00

ping 78

Down 2.85mbps

Up 1.40mbps

and now just after 15.00

ping 151

Down 00.26mbps

Up 1.10mbps
[Networking] blair287:
im being throttles now 67kbps download 1367mbps upload took me 3 mins to load this page.
[Networking] cirian75:
Bloody hell, that's pretty much useless
[Networking] blair287:
http://forums.overclockers.co.uk/showthread.php?t=18407841

its slowly making its way across the internet wont be long till some big paper or website reports it.
[Networking] cirian75:
someone has got speed sense setting horribly horribly wrong, a 3GB user throttled
[Networking] blair287:
http://www.facebook.com/pages/Three-Mobile/194090763966850

seems like no one actually likes them XD
[Networking] drachers:
I have just finished a call with the Three service desk chap, he spent more or less the entire call agreeing with me.

Best Quote: "This is the 21st century sir, 10 kilobytes per second is not acceptable".

Well said man!

I made it absolutely clear that I am a crazy heavy user and if he tells me the trigger level for traffic management I would be delighted to abide by it. But the problem is there are no published fair use limits (yet). They go to great lengths to tout just how unlimited their service is. And now they're oversubscribed and made a panic decision to effectively cut people off for half the day.

Wonder what T-Mobile's "full monty" is like? Besides more expensive.

A couple of people called me a "leech" ruining it for everyone else. NO. I have money, I am willing to purchase a high-use product. Nobody seems to want to provide. £25 for three's "The One" plan was always suspiciously cheap, I would be willing to pay double for a reliable unlimited product for tethering and the rest.
[Networking] cirian75:
I'm paying £40 pm cause I got a 4s on release week :mad:

---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------

drachers, what dept did you go for ?
[Networking] drachers:
Just the normal India helpdesk, awaiting a tech callback for a bit of background on the cutoff threshold etc. They may not be able to tell me yet, this has only been going a couple of days. Of course, they might do a history check on my traffic and decide I'm more trouble than I'm worth, which is fine.
[Networking] htcmodteam:
If anyone can get them to admit they throttle it and get a name a ext number and get It so its on your notes then under t+c you can just walk away from the contract. Disconnect under they have broke the t+c.
[Networking] Wiltuk:
Traffic management has been in the T&Cs since day one guys, just because they have given it a fancy name and have started enforcing it where they haven't previously doesn't mean you can get out of your contracts.
[Networking] drachers:
They said you can use it all you want, but they didn't promise at what speed.
[Networking] HarrowingLife:
I think a Three Employee doesn't know the difference between Kbps and KBps

-----------------------------------------------------------------

Repost:

Video showing 11:50PM and 12AM Speedtests as well as browsing Three's own website with the Throttle and without the Throttle.

YouTube Link

[YOUTUBE]HuHXwNUDY4I[/YOUTUBE]

Please watch in 720p, I'm sorry about the Black Borders.

Starts with the 2 Speedtests and then shows you browsing Three.co.uk which is boring to watch due to how slow it is. It also shows a TCP Connection breaking.

I've backlinked the video to this topic in the description.
[Networking] cirian75:
amen

http://en.wikipedia.org/wiki/Duck_test

It feels like Fair Usage Policy, looks like Fair Usage Policy, acts like Fair Usage Policy.
[Networking] tiddydiddler:
3 support have confirmed just now through twitter I'm not throttled. Hmm...
[Networking] mardon85:
You'd know about it if you were! You get 20kbps certainly not 450kbps. I'd be over the moon with that :D
[Networking] Xplorah:
i joined 3 two weeks ago and have used just over 2gb, im scared to use any more incase of being throttled.

this is not what i was expecting when i joined 3.

please everyone keep reporting them as this is unnaceptable
[Networking] cirian75:
Exactly

I'm scared when I get in unthrottled on Friday a single episode of top gear on Netflix will get me throttled again.
[Networking] mardon85:
When you sell a customer an an ALL YOU CAN EAT data product with no "restrictions or hidden 'fair use' policies on the amount of data you can use" the customer should then not be expected to worry they will have their internet throttled to a pretty much unusable speed for using "your smartphone as you like "

Their statment "there are no restrictions or hidden 'fair use' policies on the amount of data you can use" is worded in our favor because of the word "USE". If i'm throttled to 15kbps I can hardly "USE" this so called date. I can barley even "USE" the internet.
[Networking] flibblesan:
Apologies if this has already been mentioned but you are using a phone SIM in a MiFi. No wonder you got throttled! It's against the terms & conditions to do this.
[Networking] ref1ux:
This is great news... just signed up to 3 because of unlimited data. They suck.
[Networking] cirian75:
IPad sim card is data only

Not against the t and c

Three reccomended this them selves when the iPad data sim plans where better than the mobile broadband Sims
[Networking] tiddydiddler:
450kbps is usable - I was over the moon with that a decade ago. Problem is it's not consistent - last night, between 8 and 9pm, I was taking screenshots of Speedtest.net returning under 60kbps down, yet 1.5mbps up. This has happened off and on for over a week, hence my concern about whether I'd been caught up with the throttling.

Three tech support believe there are no mast issues. Was referred from Twitter to the phone, and after being fobbed off by the first person(who didn't return my call, nor put any notes on the system), I spent over 30 minutes going through details with the next guy, who was great. Am expecting a callback in 2/3 days.

http://consumers.ofcom.org.uk/2011/01/can-a-telecoms-provider-change-the-terms-of-your-contract/

I'm sure you've all seen it online, but section 9.3 should apply to everyone who is limited(and those who aren't).

http://stakeholders.ofcom.org.uk/bi...oms-research/bbspeeds2011/response-to-asa.pdf

Sections 7.3, 7.12 and 7.13 should give you clear information on what the ASA and Ofcom conclude on the matter.

http://blog.three.co.uk/2010/12/15/new-all-you-can-eat-data-on-the-one-plan/

http://blog.three.co.uk/2012/03/07/goodbye-out-of-bundle-data-charges/

Hope you all get to read them at some point. :)
[Networking] flyingcat:
Three are certainly being literal with the concept of "All You Can Eat".

It still is all you can eat, but the supply of eatin' is somewhat less than it was.

However they are not free and clear, the service is now unusable at the extremely low bit-rates being provided.

People on either Contract, Rolling or even PAYG would surely have a great case that Three have failed to provide the service paid for.

Not the "All You Can Eat" bit of the service though, the "Get On The Internet" bit is where the problem lies.
[Networking] flibblesan:
Ah right, I do apologise. I thought it was the same as a phone sim.
[Networking] cirian75:
128kbit/s = broadband = olden days

500kbit/s = broadband now

20 to 60kbps, which is what we have been getting = not broadband.

Thus, we are NOT getting broadband.
[Networking] casdavies:
Just had a chat with 2nd level from Three as well. Yesterday I'd been told that I'd be removed from this high usage list as I was a rural customer, but they've backtracked on this as well.

The most notable bit of the conversation was that she assured me that

everyone

would now get 256kbps from 3-midnight, regardless of how heavy their usage has been.
[Networking] cirian75:
That PDF tiddydiddler showed say that OfCom say 512kbps is the minimum we should get

pic below, says different, 12kbps
[Networking] flyingcat:
I wonder if everyone was actually being throttled? That it was just a line that the "top 5%" were being affected.

So now everyone is to be on 256kbps from 3pm-midnight and instead of ranting they will be relieved!
[Networking] casdavies:
I'm not convinced she's got her facts straight, and I pointed out the fallacy of receiving 4-5Mbps at 14.59 and 0.02Mbps at 15.01

Even if it were true that this is going be across the board, it's still not what I signed up for and it's 3's responsibility to supply the resources that they've agreed to sell. It's not like a hosepipe ban where the supply of water is finite - if the network is choked then upgrade your systems!
[Networking] blair287:
please ring Ofcom and complain and also the advertisement standards and also complain online to BBC Watchdog it will help all our causes.
[Networking] cirian75:
OfCom

020 7981 3040 option 1

ASA

http://www.asa.org.uk/Complaints/How-to-complain/Online-Form/Step2.aspx

BBC WatchDog

http://www.bbc.co.uk/watchdog/gotastory/

blair287, can you please put those in post No1 please
[Networking] HarrowingLife:
Same, and we don't even know if the throttle will kick straight back in on take 7 days. Its possible that almost every customer will end up as 5% by the end of this (As we are no longer the 5% a new 5% group will be formed, and could end up as 10%, and it could just carry on growing. I'm basis this theory because this system is amateur in the first place. They should be QoS-ing us instead at mast level if possible. (QoS High Data users to lower priority than everyone else, means we get slower speeds but in most areas we'd still have 2+Mbps)

This seems to be them trying to get rid of customers, based on them offering me termination of contract if I return my phone (I've had it for 16 months!)

Because this throttle messes up data latency so much, I can no longer play World of Warcraft. Even a Dial-up connection is good enough for World of Warcraft! I'm so scared to even watch a YouTube video once I get the real internet back.

If the next 5% group is larger, as I anticipate it will be, I think we'll end up with media coverage about this issue which should result in low latency and 1-2Mbps on the throttle.

---------- Post added at 09:18 PM ---------- Previous post was at 09:14 PM ----------

I think 128Kbps was ISDN, 512Kbps is where the line starts for a connection to be broadband? Correct me if I'm wrong please, this is just what I've always thought it was.

And I agree, even o2 2G is better although that is with Edge (Around 300Kbps max)

---------- Post added at 09:25 PM ---------- Previous post was at 09:18 PM ----------

Has anyone tried getting details of this to the Media? (BBC News, Sky News *Looks at Hands0n*, etc)

That solved the throttling issue that we originally had on One Plan (December 2010, January 2011) At first they didn't believe us, then it hit the media and was fixed literally hours later.

Anyway, they've tweaked the throttle tonight, the connection is actually usable for loading web pages for me tonight. No more 2 minutes per page, about 3-4 seconds excluding images.
[Networking] cirian75:
still utter crap here

I'm only able to surf thanks to my mate next door willing to share his WiFi
[Networking] blair287:
http://forum.webuser.co.uk/showthread.php?t=106801

seem like three is hating on us all!
[Networking] HarrowingLife:
I honestly wouldn't be too bothered if it wasn't for the latency issue. I have no idea why Speedtest.net says Latency is ok (Ping)

This is what a real connection to a server is getting. (Screenshot from World of Warcraft, playable on a Dial-Up connection!!!!)
[Networking] cirian75:
unplayable, your 5 seconds behind the game.

and that game only needs dial up speeds

1mbps to 1.5mbps is what the throttle should be.
[Networking] blair287:
20 mins till freedom
[Networking] HarrowingLife:
This may be a new throttle on top of the existing ones, I thought I'd stay up and play some World of Warcraft and then watch some iPlayer in HD. Suffice to say bang on 512MB of usage, iPlayer started buffering constantly and ended up saying my connection was too slow. Closed that window, double checked my internet status and that nothing else was using the internet and ran that above Speedtest. (I was getting the usual 1.2MB/s according to my system tray monitor that you can see in the Video I made)

Today I'll be running MTR to see if any changes become apparent between 2:30PM and 3PM.
[Networking] mardon85:
Three have not breached any contacts when it comes to the All you can eat is they don't cut your connection (although it is effectively cut off).

An analogy is to go to an all you can eat buffet but every time you want to go up for some food you have to wade through a hostile ninja infested bog! Sure its all you can eat, but you're not going to each much!!

If i'm at 15kbps in the day and they throttle is 12-3 to 250kbps i'm going to be so upset! THIS IS NOT THE SERVICE ADVERTISED!
[Networking] cirian75:
Why does Three just not throttle everyone to 3.75mbps 16.00 to 22.00 :confused:

That means everyone gets the speed required to stream 720hd flash video :)

That would be Traffic Management, and not a disguised FUP that TrafficSense is :mad:

1st person who goes to court and gets a judge to decide Traffic Sense is a FUP and does not settle out of court on the quiet with Three = game over.
[Networking] philje123:
I rang three yesterday to ask about this etc.

The woman said that I shouldn't worry as it is only really for very heavy users and I've only so far used approx 5gb of Data.

Last night I then used a lot of data. Watching youtube, uploaded about 250 pics to dropbox, downloaded a few youtube videos, bit of facebook etc and by 9pm it was pretty much useless. It kept dropping to 220kb/s and getting connection problems.

Will see how it goes tonight.

Phil
[Networking] waz000000:
"Some networks have been massively reducing the amount of data their customers are allowed to use on their tariffs recently, to as little as 500MB or even 250MB. Three have taken a step in the opposite direction: All-You-Can-Eat means All-You-Can-Eat. You wont be charged for your data, no matter how much internet you use on your phone. No unexpected charges, no hassle, and No Data Limits!"

note the part in bold as ive already said you can still download dial up is a max of 56k/s but even if it's that slow they are sill providing the service and ability to "use" their service even if it is crappy.

Im on your side I loath corporations but the fact is they "havent" broken ofcom rules
[Networking] mardon85:
As of today the page seems to have changed A little.

Does anyone have a copy of what they originally said "NO hidden FAIR USAGE" As it is now no longer there!

Can still find the info HERE

Also found it HERE

Saved the page so they can't come back with we never said that.
[Networking] waz000000:
from the page you just showed: -

"So what's the difference between all-you-can-eat and unlimited?

Unlimited comes with a fair use policy, which is effectively a limit, after which you'll either get charged out of bundle rates or it means you won't be able to use it anymore for the rest of that month. With all-you-can-eat data, it literally means you can use the mobile internet on your phone as much as you want for personal use when you're in the UK."

again they are not stopping you using it they are just slowing it down, and that's the way any court in the land would view it as well.
[Networking] cirian75:
Welcome to the throttled club

That exactly what I said would happen

The 5% that where the mega heavy users got capped very quickly.

They it moved onto the very heavy users who was the new 5% and capped them.

They it moved onto the heavy users like me who was the new 5% and capped use

Now its on the new 5% who are the medium users who are the new 5%
[Networking] mardon85:
Right time to get the media ball rolling. Today I will be emailing this to all phone review sites and relevant media outlets.

Any changes before it goes?
[Networking] cirian75:
Go for it

every place you can think of

dont forget the TV news and tabloid papers
[Networking] philje123:
I think the issue really is that the plan was originally sold as having no fair usage policies... This is a fair usage policy!
[Networking] cirian75:
Nail hit in head

Yup
[Networking] philje123:
Three are very bad for false advertising.

My other half years ago wanted a phone that would work with skype to call relatives in OZ but didn't want the rubbush skype phone.

We were told that this certain Nokia supported it and also it listed it on the site as supporting skype and skype messages with free skype messaing included in the tarrif.

When we received it we realised no skype... a call to support and they say "skype is not supported on this phone" but now refused to allow us to return the phone as we had turned it on and used it! Don't bloody think so.

They were never really bothered when we tried to point out how misleading the online information is.

Phil
[Networking] mardon85:
Just found out the tariff I was sold which I categorically stated that I needed tethering does not have tethering.

The guy i'm on hold too is also telling me they dont offer the "1 Plan" anymore but its on their website!
[Networking] drachers:
Folks, I don't think this 5% on a "mast by mast" basis is correct, can anyone give a bit of background on who said this and when?

Personally I think they looked at national stats, hmmed and hawwed and thought of a number, say 3GB in a month or 500 meg in a day and said "we'll call it 5%, who's going to check". So here we are.
[Networking] casdavies:
well if this doesn't rectify itself shortly, I'm off to T-mobile's Full Monty. Apparently that's speed capped at 3.8Mbps but I'm fine with that. Plus, if I sell the free phone that comes with it and get the Quidco cashback on the contract then it'll end up costing approximately the same on average per month.
[Networking] Simon5451:
The guy I just spoke to from three stated that it was my whole postcode that had been restricted and not me specifically :confused: Maybe that explains why so many of us are suffering and that three have gone overboard and penalised high usage areas rather than individuals. This whole thing is a complete shambles, I expect a call from management soon and will try and get it cleared up. This will surely hit the media soon.
[Networking] Hands0n:
The restriction is done by the user not by the mast or cell site. The calculations are done by national network stats, not individual cell site stats.

It is going to take a few days for this particular dust to settle. I think Three are as shocked at the resultant effect as we all are. It has certainly got me keeping my usage on TOP and MBB to very moderate levels so as to avoid being hit with the effect.
[Networking] cirian75:
Well then it would dead easy to give us figures, but then it would mean admitting its not all you can eat.