yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] UndeadFed:
I just picked up my EVO 4G LTE last night, and it rebooted twice last night and at least four times today. It seems to happen most often when I'm on 3G, and I haven't noticed it happen yet while I've been on Wifi. Sometimes it happens when it's in my pocket, and other times it happens while I'm using it.

I tried restarting the phone and doing a factory reset, but neither resolved the problem.

My wife and I both got the phone at the same time, have all of the same apps installed, and her's has not rebooted once...

I plan to contact Best Buy tomorrow and see what I can do about exchanging the phone. I'm not very optimistic about being able to exchange it anytime soon, but I at least want to have this documented so that I can get an exchange when one is available. I feel that I shouldn't have to go through having the phone serviced or giving me a refurbished one, when this one is clearly defective from the start.
[Sprint HTC EVO 4G LTE] jamesjeter1:
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
[Sprint HTC EVO 4G LTE] njfoses:
I wouldn't count on bb having any replacements for at least a week, maybe longer.
[Sprint HTC EVO 4G LTE] jamesjeter1:
Yea I just called them and they said another shipment is due in around June 3rd. Damn what I wait. Atleast he said it would be like an exchange and no sending it off.
[Sprint HTC EVO 4G LTE] shakuyi:
My random reboots only happen in my pocket they don't happen when I am using the phone or anywhere else
[Sprint HTC EVO 4G LTE] Ryno_666:
I haven't had any reboots since my first day I'm wondering if its some sort of automatic update process Prl profile etc..
[Sprint HTC EVO 4G LTE] durandetto:
I was getting reboots and shut downs but it was with the pt case from BB I took it off and no problem since.

Sent from my EVO LTE!!
[Sprint HTC EVO 4G LTE] sslbaron:
I've seen a couple of reboots myself, but it's been when the phone had been in my old phone case. It seems that my case hits the power button because of where it is located. Looks like it's time for a new case. :)

I hope they are related because other than the reboots, I am loving this phone. :D
[Sprint HTC EVO 4G LTE] UndeadFed:
I have no case on mine, and it happens when the phone is just sitting on a table, so it has nothing to do with the power button being pressed in.

It seems to happen almost once every hour or so...

I've already contacted Best Buy, and they're supposed to be holding the first non-preordered EVO that comes in so that I can exchange mine... they didn't provide me with an ETA for when that would be...
[Sprint HTC EVO 4G LTE] Ryno_666:
I honesty don't think its a problem with the phone its day 4 and phone is flawless still using my pt clip and case and no issues since first day.

I'm sure its some kind of settling in thing.
[Sprint HTC EVO 4G LTE] jamesjeter1:
Ok its day four and mine is still doing it a lot. I woke up and there's the tell HTC crap in the notification bad again, so it had to reboot while I was asleep.

There is something going on for sure because I don't even have a case on it. It seems to do it about every hour or two.

I will be at best buy as soon as they open.
[Sprint HTC EVO 4G LTE] jamesjeter1:
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
[Sprint HTC EVO 4G LTE] UndeadFed:
That's great. My best buy doesn't have any available, so I need to wait. They tried to tell me that it was a software issue, and Sprint/HTC were planning an update, but I pretty much told them I don't buy that, and I want an exchange.

If it was a software issue, a much higher percentage of us would be having the issue...
[Sprint HTC EVO 4G LTE] jamesjeter1:
Well, the only way I had a replacement was because I call and pre ordered at what I thoughs was my best buy store but was a best buy mobile store I didn't know about. When I called the best buy to check and see if my pre order was ok last Sunday, they said I didn't have one so I went to the store and put 1 in. Yesterday I get a call from the other 1 asking if I was coming to get my order. I'm like, I already got.my phone and they guy said no, its here now. So this morning I called him and asked if he still had that 1 and he said yes, so I told him I was coming.to swap the phones out and he said ok.

He said I was lucky because he called the next person on the list but they haven't showed up to get it.
[Sprint HTC EVO 4G LTE] sslbaron:
Well I got my first random reboot today while on an important phone call. The phone power cycled in the middle of the call. After it rebooted it seemed ok. The phone was naked without any case or screen protector. If this is a software issue, then HTC needs to address it.
[Sprint HTC EVO 4G LTE] ZEDEK:
Peace All,

I do think this is a software issue. I go mine via pre-order on Thursday from TeleSales. It started rebooting later that evening---specifically everytime I was in the middle of a call. I called Sprint (the CSR surprisingly was very knowledgeable) and she suggested I do a hard re-set (BTW i had not even went into the Google Wallet app yet so I should be cool). Anyway---that did not work and we called TeleSales and they are shipping my new phone out (overnight) so i should get it tomorrow.

(maybe it was the Customs People...or..[dare I say it] Apple's Diabolical Plan for World Domination?)
[Sprint HTC EVO 4G LTE] VincentKyle:
I think the reboots are radio-related

Mine's crashed and rebooted three times now, and each time it's happened while moving between mobile networks. This phone seems to have inherited the OG EVO's issues with mobile networks being stuck (you'll endlessly sit in 'Mobile Network Turning On' and never get a network) and occasionally refusing to connect to certain WiFi networks (on the OG EVO I had to either toggle WiFi or forget the network and re-add it). These problems largely went away after a few months; I'm not sure if it was EVO updates or software from other ROMs that fixed it. My new EVO LTE is exhibiting both these behaviors, in addition to freeze-reboots when it hands off between native and roaming mobile data networks (say deep inside a building, or pretty much anywhere here in Philly as it seems you have to do everything but swat away Verizon's signal here).

The fact that an extremely annoying problem from my old phone is back in my new one is making me seriously question the wisdom of my purchase. If it's not addressed before my 14-day window is up, this thing's going back.
[Sprint HTC EVO 4G LTE] maejrep:
For anyone interested, these are the last lines of last_kmsg after a reboot. The previous kmsg (i.e., "adb shell dmesg" shows the *current* kernel log, last_kmsg is the *previous* kernel log) can be found at /proc/last_kmsg.

Seems like it failed to come out of power collapse (sleep) mode, and as a failsafe, the phone reboots itself in that case. Seems HTC didn't enable APANIC on these phones, so there are no /data/dontpanic/apanic_* files available.

$> adb shell cat /proc/last_kmsg
...
[288098.779700] call alarm, type 2, func alarm_triggered+0x0/0xa0, 426002098000000 (s 426002098000000)
[288099.342557] [PM] CPU1: msm_pm_power_collapse: change clock rate (old rate = 0)
[288106.803476] call alarm, type 1, func alarm_triggered+0x0/0xa0, 1338478020000000000 (s 1338478020000000000)
[288115.521345] [PM] CPU1: msm_pm_power_collapse: change clock rate (old rate = 0)
[288115.828380] binder: 401:788 transaction failed 29189, size 120-0
[288116.221940] [PM] CPU1: msm_pm_power_collapse: change clock rate (old rate = 0)
[288120.266714] call alarm, type 2, func alarm_triggered+0x0/0xa0, 426023585000000 (s 426023585000000)
[288121.927266] [SMD] SMSM: Modem SMSM state changed to SMSM_RESET.
[288121.927632] Notify: start reset
[288121.927907] Modem SMSM state changed to SMSM_RESET.
[288121.927907] Probable err_fatal on the modem. Calling subsystem restart...
[288121.928579] subsys-restart: subsystem_restart(): Restart sequence requested for modem, restart_level = 3.
[288121.929006] subsys-restart: subsystem_restart(): subsystem_restart: modem did not enable SSR, reset SOC instead.
[288121.929464] [SMD] smem: DIAG 'Q6FW fw_diag_error.cc 00350 s:6, a:3,8d3c4210,8d3ff418,101e,8d720290 BLAST exception 0x%02x: '
[288121.932607] Kernel panic - not syncing: subsys-restart: Resetting the SoC - modem crashed.
[288121.933096] [<c010c864>] (unwind_backtrace+0x0/0x12c) from [<c0788abc>] (panic+0x70/0x194)
[288121.933584] [<c0788abc>] (panic+0x70/0x194) from [<c0149c5c>] (subsystem_restart+0x2e0/0x37c)
[288121.933859] [<c0149c5c>] (subsystem_restart+0x2e0/0x37c) from [<c012a8a8>] (notify_smsm_cb_clients_worker+0xac/0x17c)
[288121.934347] [<c012a8a8>] (notify_smsm_cb_clients_worker+0xac/0x17c) from [<c019260c>] (process_one_work+0x2b8/0x494)
[288121.934835] [<c019260c>] (process_one_work+0x2b8/0x494) from [<c0192bc4>] (worker_thread+0x224/0x3e0)
[288121.935293] [<c0192bc4>] (worker_thread+0x224/0x3e0) from [<c0198604>] (kthread+0x80/0x88)
[288121.935751] [<c0198604>] (kthread+0x80/0x88) from [<c01070f0>] (kernel_thread_exit+0x0/0x8)
[288121.936209] wcnss_8960: crash shutdown : 0
[288122.038238] Rebooting in 5 seconds..
[288127.047455] Going down for restart now
[288127.048127] arch_reset: mode 104
[288127.048371] arch_reset: no command restart.
[288127.048676] set_modem_efs_sync: wait for modem efs_sync
[288137.066805] check_modem_efs_sync_timeout: modem efs_sync timeout.
[288137.067050]
[288137.067477] Restarting Linux version 3.0.8-01360-g3fd0422 (root@ABM032) (gcc version 4.4.3 (GCC) ) #1 SMP PREEMPT Sat Apr 28 05:10:07 CST 2012
[288137.067507]
[288137.118263] restart: Console was locked!
[Sprint HTC EVO 4G LTE] .jond:
My old EVO 4G used to reboot when it got hot. Issue kept getting worse and worse until it was rebooting every 15-20 minutes.

Hopefully this isn't the same issue...
[Sprint HTC EVO 4G LTE] c64fan:
I am also getting random reboots.. about once a day, every day since getting the phone last Thursday. The first few days it wasn't in a case. It isn't just the power button getting hit, either. After rebooting, it says the phone "just recovered from an abnormal reset", and lets me click to "report it to HTC."
[Sprint HTC EVO 4G LTE] UndeadFed:
Resolved...

Just wanted to update everyone as to how I got this resolved.

My first EVO LTE was rebooting almost hourly. I exchanged that one for a new one at Best Buy. The second one would lose 3G data after a short period of time, and would require a restart to get 3G data working again. It also rebooted, but did so less often perhaps because I was voluntarily rebooting.

I'm now on my third EVO LTE and this one is not having any rebooting or 3G issues. The only issue with this one is what appears to be a very small strand of fiber under the glass in the bottom-right quarter of the phone. After my issues with the other 2 EVO LTE's, I may just live with the fiber so that I don't get yet another EVO with more serious issues.

TL:DR

If you're having rebooting issues, keep exchanging the phone until you get one that doesn't have the problem!
[Sprint HTC EVO 4G LTE] Burkettacb:
Go to developer settings, bottom of your settings menu. Make sure, kill apps after exit is unchecked. Some are coming with this option enabled. This will force the phone into a constant reboot state to free up memory. Just a thought :)
[Sprint HTC EVO 4G LTE] Burkettacb:
The actually name of it is "don't keep activities" so make sure that's off. Figured I should be more detailed. It's under the "developer options" tab.
[Sprint HTC EVO 4G LTE] Kujila:
Is this a confirmed hardware issue? The err_fatal when calling the modem error is causing several reboots an hour and is making the phone damn near unusable

Any solutions?
[Sprint HTC EVO 4G LTE] Kujila:
Bumping due to sheer anger at reboots
[Sprint HTC EVO 4G LTE] sslbaron:
Just an update. Mine has not rebooted again. I think now that the phone had time to settle in, it seems to be running great. (keeping fingers crossed)
[Sprint HTC EVO 4G LTE] AB33:
I have been having the same issue about twice per day.
[Sprint HTC EVO 4G LTE] tamas413:
Mine has been doing the same thing after S-OFF.

It seems to happen more often when I have Roam control set to roam only.
[Sprint HTC EVO 4G LTE] mcwups1:
S-Off here too. Haven't had any reboots since I had the phone....until now.

I read the title of this thread, but didn't open it, because I hadn't had a problem.

@ 15 minutes later, Random Reboot. Sitting on my coffee table, on Wi-Fi, for no reason.
[Sprint HTC EVO 4G LTE] Kujila:
My phone no longer reboots. I didn't factory reset it, root it, etc. It just stopped having issue.

It happened mostly when I was out of my home state.

It sometimes happens when I'm driving in areas of poor signal, though, but thankfully that isn't often.

I will still get a random reboot once in a while, but it's much more livable now that it isn't crashing/rebooting 7 times a day.
[Sprint HTC EVO 4G LTE] funcrusher:
I had a couple random reboots here and there when I first got the phone, before I rooted and installed a custom ROM. I had no case on at the time.

I don't think I've had one since.
[Sprint HTC EVO 4G LTE] kaos420:
weird you guys have this issue. i have the bb platinum case with clip. never had a single reboot since i bought the phone. over a month ago. not 1.
[Sprint HTC EVO 4G LTE] crapid:
I was on vacation last week, just got back yesterday. While on vacation it started rebooting at random times. We were in the Black Hills, so had absolutely no coverage. Had to drive to Davenport, IA after that, and it rebooted approx. 20 times on the drive, which meant no GPS. In IA, it continued to reboot, 3-4 times a day for a few days. On the drive back to Colorado, it rebooted 7 times in the first hour! Since I've been back it's rebooted 3-4 times per day again. Most of the reboots happen when I'm not using the thing at all...I'll just look down and notice it rebooting. It does seem to happen more frequently in the car though. It is not a heat issue, that seems to be completely separate (it will heat up at random times, but not reboot). I tried to take it in to have it "looked at" in Iowa, but they were 100% clueless and gave me the runaround (told me to go to a corporate sprint service center, then sent me to the wrong place). Now that I'm home I'm taking it in tomorrow. I've waited to root it for exactly this reason, and I hope they will replace it for me. Of course, it started acting up 15 days after activation, worked perfectly prior to that. I've heard that sprint has changed from 30 days to 14, but I'm really hoping they'll take care of it. I got it from Wirefly, so of course they are worthless at this point.
[Sprint HTC EVO 4G LTE] chococrazy:
Same issue as this guy

Once a day maybe one every two days.

Reboots comes up with the error reporting dialog. Happened to me a few minutes after a call.

Completely stock hw3.
[Sprint HTC EVO 4G LTE] crapid:
Just got back from the sprint service center. I seriously doubt they did anything that will fix it. Here's what they did...

They had me sign a waiver that everything on my phone will be deleted when they do a hard reset. I told them I'm confident that won't fix the issue anyway, but go ahead. They had to keep my phone for 45 minutes to do it. I came back to pick it up, and the guy said they had to delete Dolphin and Handcent, as they were causing the problems. I asked why, and he couldn't tell me. I also explained that my wife has the same phone, with the same apps, and has not had a single problem since day one. He actually said "maybe you guys are visiting different sites on handcent". I was like...dude, what are you talking about. He said he doesn't know what handcent and dolphin are because he's not a "techie". UGH...you work in the sprint store, help customers with these issues, and you have no idea what handcent is? Sweet... He then says they did a soft reset to "sync everything back up". At that point I just asked if when the next time it starts rebooting if I should just bring it back in, and he says "yes, so we can do a hard reset." I was REALLY hoping it would start rebooting as he was talking to me, but of course it didn't.

I also noticed, once I got home, that they deleted several other apps. Here's the list of what I've noticed so far;

Dolphin Browser HD

Handcent SMS

Speedtest

Radar Now

Swype Beta

I'll update this if the issue is fixed after a couple of days. Also, I'll try reinstalling the deleted apps one at a time if it seems to be fixed, maybe I can isolate a small part of the problem. If not, I'll update with what sprint does next.
[Sprint HTC EVO 4G LTE] kurtiskobain:
when i first got my elte i noticed random reboots as well, about 3 within the first hour of having it...of course i didnt waste ANY time rooting and rom'ing so ive since avoided any power cycling.

my suggestion would be to run an RUU, and if you notice the issue is persistant beyond that clearly there is a defect with the logic board: warranting a replacement

if you live in michigan you can come and see me at my s&r center in st clair shores MI
[Sprint HTC EVO 4G LTE] crapid:
Quick update...

I had no reboots yesterday, but it began again this morning. It rebooted three times on my way to the airport to drop someone off, so on the way back home I went straight to the sprint service center. It also wouldn't turn on this time. They looked at it and said that HTC has told them they are not allowed to do anything to fix it, because they are aware of the issue and working on a fix. They did manage to turn it back on, something vague about the battery needed to be connected to DC power for 10 minutes or something (made no sense to me). They gave me HTC's number, so now I have to call them.

I didn't reinstall anything they deleted, so just like I knew that wasn't the problem. I'm pretty much at my wit's end. Will update again when I get more info.

Update---

I called HTC, and the rep for HTC said flat out that they will not replace a defective phone! I asked to escalate but she wouldn't. I called HTC HQ and explained the situation, and was put through to some voicemail. At this point I decided to call sprint again, as calling in (not going in to a store in person) seemed to be the best way to go so far. I explained the situation again, and the rep I was talking to was shocked that HTC said that. He spoke with his supervisor, and told me they wouldn't replace the phone (again), but wanted me to talk to the tech support rep on the phone. I figured what the hell, at this point it's probably not going to help, but why not. When I got on with the tech support rep, she was surprisingly helpful and understanding. She told me, after hearing my story, that I'd have to do a hard reset, but that then she'd process the replacement order. I assumed that she meant if the phone started rebooting again, but to my amazement, right after I hard reset it she told me that the order was processed and I'd receive my replacement in 3-5 business days! There is light at the end of the tunnel!!!

One of the most frustrating things through this is when the reps, especially in the service centers, don't listen to you. I understand that probably 90% of the people that go in there have absolutely no clue what they are talking about, and while I'm no expert I do have a clue and am comfortable doing a lot with my phone. If they would just listen it would really expedite things. Anyway, I hope this replacement one NEVER reboots!

Update 2 -

Sprint overnighted my replacement, so it just arrived. Also, I was correct about hard resetting the phone not resolving the issue. It rebooted again this morning when I was in the car. I'm hoping this replacement will not have the same issues!
[Sprint HTC EVO 4G LTE] skanndelus:
is this still an issue for anyone?

i've noticed it a lot lately happening
[Sprint HTC EVO 4G LTE] om4:
In my experience the random reboots are due to a lack of memory similar to the dreaded page file problem with windows 98 or early xp, the device simply runs out of ram and reboots. Example: when you see stock launcher reloading it is because android was running short on available ram/resources and killed the launcher
[Sprint HTC EVO 4G LTE] wileout:
Easy temp fix use stock task manager kill everything and free up ram

Better fix root flash tranquility rom and EvilZ kernel no sense reboots since 1st build

Sent from the depths of hell
[Sprint HTC EVO 4G LTE] om4:
I didn't see it on original stock, after gf updated phone to 1.15 it started, I wondered if there was a memory leak but I never checked it out. I unlocked it and flashed CM10 to cheer myself up. But every time I see tampered or the developer warning I look at her accusingly and shake my head
[AT&T, Rogers HTC One X, Telstra One XL] equlizer:
Im on Rogers and im not sure how that will work. Im seeing all the new roms/mods based off 1.85.

Do i need to upgrade to 1.85 from 1.73? How do i go about doing so with the Rogers phone? Im already unlocked/rooted. Thx :cool:
[AT&T, Rogers HTC One X, Telstra One XL] americasteam:
Isn't root currently broken for 1.85?
[AT&T, Rogers HTC One X, Telstra One XL] spacemoneky:
Can someone please confirm if 1.85 works with rogers??
[AT&T, Rogers HTC One X, Telstra One XL] d.cortez:
not for me, i'm on 1.85 and rooted with an unlocked bootloader. in summary, the method i used was (a) applied SuperCID as the Device ID and unlocked, then relocked bootloader, (b) flashed the 1.85 RUU, unlocked the bootloader (again), installed CWM recovery, flashed the SU (superuser.apk) and now i'm on rooted on 1.85.
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] Donnyohs:
Okay so I have a 32 GB external SD card, and I use my phone everyday to play music and take pics, everything gets stored to my External SD but for the last week or so, My SD card doesn't load my music, it says I have it but then doesn't have anything playable, then Gallery doesn't load, it says scanning media but even after an hour of scanning nothing works, But when I take my SD card out and connect it to my comp I see everything and everything is functional, could it be a problem with the ICS leak? or maybe my phone? I'll go back to Gingerbread if I have to...
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] bigTINY779:
Sounds like a problem with your phone or a bad flash. Try reflashing whatever ROM you are on. Make sure you read and follow directions for whatever ROM you use. Not following directions can cause some really weird bugs.
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] Donnyohs:
Okay so I should reflash... weird because I never had any problems with any of the times I flashed... I'll try to see if I can flash it tonight
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] denenatse:
Weird, mine did the same, but I didn't change anything. Aliens attacking?
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] pakxelaos:
I have similar problem with only music not showing on MUSIC PLAYER(cd + note icon), scan sdcard, clear data wouldn't do anything. But they show up on PLAY MUSIC(Head Phone icon) :confused:
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] Dirtburgler:
Take everything off and put the blank sd back in the phone and format the sd with the phone, then load your stuff back on.

i727-ucle2-SkY IcS
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] Firedcylinder:
This could be fixed with a simple factory reset. I'd try that before re-flashing anything.
[AT&T Samsung Galaxy S II Skyrocket SGH-I727] cloud92:
I would also try what's recommended above but first format it in he computer after you have removed your stuff THEN boot up the phone without the SD card. Insert it. Format it then reset he phone so it can rescan it after the format. Copy a temp or test file such as a single song onto it. See if it reads it. If it does it may be OK. If not then reflash/reset ROM. I am running the ucle2 leak and have had no issues. Course I'm running the stock pics leak rooted with bloatware quarantined so it may be a sky ics from issue.