[Sprint HTC EVO 4G LTE] armageddon1024:
Update...

Short version

After almost 3 hours of talking to different Sprint departments and one repair store over the phone, I was finally able to get a replacement phone. Now the waiting game :confused:

Long version

After doing some research, I decided to install an app called GPS Test. I was able to clear and update the AGPS data. Rebooted and opened up Google Maps, and still the same inaccurate location and wide radius, and freezing and ultimately crashing.

As a last resort I did a "Factory data reset", erasing everything I had customized and installed... to no avail. Still the same darn issue, leading me to finally call Spring Customer Care. After telling them and a supervisor that the "nearest" Sprint repair store is too far away for me to visit to have my phone physically looked at (I take public trans and the nearest one would have taken me over an hour to get to), they finally connected me to a Sprint technician.

The Sprint technician was so :confused: Yeah that was the face I made. He told to power off my phone and take off my battery. I was like, "Uh... the battery is not removable (at least easily)". And he was like, "Oh it's not. Okay just turn it off". He also said that in order to go to the settings menu, I needed to press the "Menu" button. THE MENU BUTTON! He clearly hasn't been trained with the new HTC EVO 4G LTE, since these phones and native ICS devices don't have menu buttons anymore. I Already knew what type I was dealing with.

He called me back after pushing something over the air on my phone. It updated some profile thing and some other network settings. I thought... great! Maybe that's all it needed.... Nope. Opened Google Maps and same thing happened. GPS not locking and Maps freezing.

At this point, I was 100% convinced that this was a hardware issue unique to my phone. I have been searching online at other forums, and judging by the lack of replies to this post, I'm the only one having issues with this particular HTC model. The technician was convinced that a Sprint repair store will solve the problem. He told me that I needed to take it to a repair store and have it looked at. I told him it's too far of a commute for me. I highly doubt they have the phone on hand, and I doubt they will somehow be able to magically fix a hardware issue. He insisted otherwise anyway and said that he created a ticket for me to explain the issue.

Frustrated, I called the "nearest" Sprint repair store and, once again, explained what's going on and what I've done so far. Again, like all of the other people I talked to, she was like, "Wow, you have the new EVO 4G LTE phone. That's so cool." I rolled my eyes, thinking give me a darn replacement phone... She proceeded to tell me that they don't have those phones in stock (OMG NO SURPRISE) and they don't have any software that would be able to troubleshoot that phone. If they did, they would have done an exchange. So even if I had gone there, I would have just wasted my time. She advised me to call Sprint Customer Care... AGAIN.

Called Customer Care again, gave them the rundown of all the runaround I'm going through, and the guy who picked up said that they understand about my issue, but he advised me that the best way would be to go about this was to go to try another Sprint store... And I'm thinking, wow, so you want me to try a different store that's even further from me, and you honestly think they'll have this phone in stock let alone software to troubleshoot it. I told him um, I highly doubt any other store will give me a different result.

After talking some sense into him, he finally had me talk to an even higher supervisor of some sort. The manager/supervisor said, "Yeah you would need to bring it back to the original store you bought it from... You bought it at RadioShack right?" :eek: And I was like :eek: "No. no. no. I bought my new phone online, via Sprint? I pre-ordered it. I got my OLD EVO 2 years ago from RadioShack, but not this." He was like, ":rolleyes: oh okay I can see that." He finally said that he'll be able to connect me to some Order Processing department. I'm thinking, this better be the final line...

Nope. I was transferred and I was told by this new guy he knew the issue with my phone. He understands that because the technician had deemed it a hardware issue, that he would be able to get my problem resolved. He put yet again on hold, because he was trying to contact the last department, I wanna call it, JUST-GET-ME-REPLACEMENT-PHONE department. After 10 minutes of holding, a very-important-sounding told me that he apologized that I was having issues. He wanted to make sure everybody is enjoying their devices with no interruption. I'm thinking, YES! GIVE ME NON-DEFECTIVE DEVICE please!

After talking with this important guy, he finally assured me that they will be processing a return kit and a replacement phone to be shipped to me. He did say that because the HTC EVO 4G LTE is still not officially out, that I may expect delays. Great... even more waiting.