[Networking] skezza:
****ing muppets Three customer service are. If their prices weren't so cheap, I'd be an O2 customer by now.

I had some idiot from customer support phone me today. I really wish I'd recorded it because he tried to wing his way through the entire conversation. He threw every easy bull**** idea at me like I was a complete twat who had no idea what planet I was on.

He firstly explained that the technicians had performed an investigation and had come back that the problem was being caused by the app (surprisingly). I asked him to explain why this was. His first reason, "the app is causing your phone to malfunction, so I suggest you uninstall the app". I told him that the app was perfectly fine over Wi-Fi and that my only problem is when using over 3G. He then said "I believe the best course of action is for you to factory reset your phone, this should solve all the problems". I explained that no amount of factory resetting would fix a problem with YOUR service. I also reiterated that the restriction imposed on my device comes from their end, not mine.

At this point he started scraping the barrel, telling me that their service was perfectly fine and that it worked for other apps on my phone. I once again explained that the problem only appears when I run this app and as such the other apps working does not validate his argument. He paused for around 30 seconds and said "sir, I have the solution, what you need to do is go on to the Play Store, find the app in question, click e-mail developer and explain to him that the application is not working, give him your handset details etc", I pretty much flipped at that point once again reiterating the point that the app is perfectly fine over Wi-Fi and the developer shouldn't have to modify his app to work with YOUR service. He said "we don't provide our services to support apps"... I paused as I wasn't sure if I heard him correctly, but I asked him to repeat himself... "our services provide data to your phone, however the data is not meant to be used by apps". I was quite bewildered by this statement and I think he may have gotten confused because Three obviously plug Android and iPhones for their large App stores and now he's telling me that Three only provide 3G for WWW content?

I said to him "why don't you disable the Tethering restriction on my phone whilst you find out what's going wrong, then you can enable it again once I can use this app"... big mistake!!! He said "you want to use your phone as a modem", I said "no, I want to use this app" he replied "Tethering is not allowed on your price plan". You can understand how ****ing frustrating it was talking to this complete dingus. Once I got him back on track from the idea of tethering he then said to me that he was fairly sure that the app wouldn't work on Three's mobile internet (something I already know duh) and that I should look for a different app. I asked him which app he thought mimicked the functionality of the app I was trying to use. He said "I think you should download SkyGo". Yes, that's right, an app that

a. Is nothing like the one that I am trying to use.

b. Is a paid for service, unless you have it included in your Sky package.

I told him that I didn't want to use SkyGo. He told me to look at an app called LiveTV. I said "I don't actually want to watch live television, that's not the point of the app I want to use". By this point I think he had run out of easy answers. He told me that he would ask the technicians to perform a second investigation and that he would 'pass on my concerns'. I said "no, tell them to ring me. I'll pass on my concerns".

We'll see if I get a call hey?