[Desire HD General] michael_duvalle:
Never wanting to believe that the official ICS party is over I had to chat with HTC one last time:

Please wait while we find an agent to assist you...

You have been connected to Kevin.

Kevin: Hi Michael, thank you for contacting HTC Support, I am looking in to your query now.

ME: Hi Kevin. I was wondering if HTC will decide to release the Desire HD ICS as an RUU?

Kevin: I am very sorry but there are no current plans you bring out an ICS RUU for the Desire HD

ME: Why not if it has already been developed?

Kevin: this is not my decision Michael, after extensive testing, we've determined that the current version of HTC Sense with Android provides customers with the best experience on the HTC Desire HD. When we consider new versions of software, we weigh up a number of factors, but ultimately the customer experience on the product is the deciding factor. We apologize for any confusion this change may have caused our customers

Kevin: Is there anything else I can help you with today?

ME: I can understand not to release the update OTA as users will lose data due to the repartitioning involved but can't you release it minus the Sense overlay as a RUU like you did with the Desire 2.3 update?

Kevin: I am sorry but this I have no control over what models get updated and what models do not. the only information I have is that there are no plans for any RUU's for this model

ME: What about releasing the kernel so the online development community XDA can use it?

Kevin: there are no plans that I am aware of to release any kernels Michael

ME: Going by HTC's policy of providing one update for the lifespan of it's devices, does this mean that the One X will only receive the 4.1 Jelly Bean before you plan to drop support for it?

Kevin: We are excited about the latest upgrade for Android, the 4.1 known as 'Jelly Bean'. At this point in time, we can confirm that we have plans to upgrade our HTC One X, HTC One XL and HTC One S to Jelly Bean.

We are currently reviewing its features and functionality to determine our upgrade plans for our product portfolio. While our goal is to bring the latest software updates to as many of our recent devices as possible, we are committed to maintaining every phone's performance and usability first.

I suggest you to follow periodically our official website and social media networks for more updates on device upgrades, timing and other details about the new software. regarding further updates i cannot say what will happen as no further Android updates have been released bu Android

Kevin: Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability.

ME: So HTC release a device, provide it only with one android update, forget about it and then wonder why it's sales are sinking like the Titanic? Maybe if HTC took a leaf out of other manufacturers books like Asus; they release the TF101 on 3.1, updated it to 3.2, then 4.0 and now 4.1. (Not actually confirmed yet but here's hoping!)

ME: How is being stuck on 2.3 better for "features, performance and usability" than 4.0?

Kevin: HTC is a forward thinking company and appreciates any feedback received from its customers; I will be more than happy to pass your comments on to the appropriate department for future consideration.

Kevin: Is there anything else I can help you with today?

ME: You're right there; forward thinking about how to release the 6435LVW and dropping the Sensation probably!

ME: Can I request a call back from one of your manager's, possibly even the technical department of HTC?

Kevin: we are the technical department Michael and I am very sorry but a manager will only say the same thing. we will not be able to give you any further information regarding future updates, and we will not be able to help you with ICS not coming to the Desire HD as the decision has been made.

ME: Mate, no offence personally but no, you and HTC have done enough to convince me not to buy another HTC product again. Cheers

Kevin: Is there anything else I can help you with today?

Kevin: sorry you feel that way

ME: Not as sorry as your customers. Bye

I know this doesn't add any new info to the topic but at least I hope I bought a wee chuckle to readers of this post.