yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] steinarlundemo:
Glad you're better. Asus has the best customer service of the major brands imo.
[Asus  Eee Pad Transformer Prime] opentoe:
While customer service is great, wouldn't you rather not have to use them and have a %100 working product?
[Asus  Eee Pad Transformer Prime] amaectpo:
Other Device with Android ICS and kernel 3+, work more smoother then with kernel 2,6.

And Google add Kernel 3 to Galaxy Nexus. If there is no more changes? why they do it?

Do Asus Firmware with Kernel 3+ for Prime or We never get it?
[Asus  Eee Pad Transformer Prime] randalltroy:
Big difference between Google adding a newer kernel to their own hardware and software package, and what Asus gets to work with.I am sure Google has some kind of say as to what software package Asus uses
[Asus  Eee Pad Transformer Prime] randalltroy:
I am toying with the same idea, my Prime is behaving very badly of late, even after several hard resets, i use my Prime at work and home, it gets alot of use, and i need something much more stable.The A700 is right around the corner, and Asus is being slow on the draw,of course, i bought the prime without all that much research, so I can't lay all the blame on Asus.If i go this route, i will dig into the A700 deeper before pulling the trigger
[Asus  Eee Pad Transformer Prime] Tempie007:
Indeed. if there weren’t so much problems asus wouldnt be here on the forums.

ok, the gps thing is solved with the dongle , no problem for me i dont need it anyways.

Wifi is fixed since c3 s/n, too bad for c1 and c2 .

Now we still have the terrible sdcard performance , lockups, SOD, and random reboots... hopefully this gets fixed in next official firmware...

i hope the prime will feel like a premium device soon.. cant wait for it....
[Asus  Eee Pad Transformer Prime] whycali:
C3 serial number here saying that the wifi was the same on mine as the C1 and C2. If I had not cracked it open the first day and made some "adjustments" I might be in here crying about wifi performance.
[Asus  Eee Pad Transformer Prime] randalltroy:
Mines a C3, and WiFi is the only issue I'm not having.
[Asus  Eee Pad Transformer Prime] texstar:
OMG! I see what you mean. lol :)
[Asus  Eee Pad Transformer Prime] good4y0u:
Thanks man...

sent my prime in b/c WiFi issue wasn't repaired the first time and because the RMA facility put a dent in my tablet, they had it one day and sent it back....im kinda worried, last time it took longer.

1	BCO*****4339	2012/05/23	2012/05/24	554465460126985	FEDEX STANDARD
[Asus  Eee Pad Transformer Prime] mythoc:
We just need some info about what is coming.. all of us expect issues to be fixed with the next update but be realistic, not even half of them will :P (of course i still have hope,but come'on!) an official announce would be nice ;)
[Asus  Eee Pad Transformer Prime] demandarin:
An update tomorrow would be a great way to start off the holiday weekend ;) make sure you have voodoOTA ready just in case.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
You are funny Demandarin lol! Now you spoiled the surprise for the kids. You will hear it though if plans change my friend! :p
[Asus  Eee Pad Transformer Prime] graffixnyc:
I've had 3 units. My first was a C2, wifi wasnt bad on that one at all. It would drop a little when I was on the other side of the Apt but not by much. They replaced it due to dead pixels with a C3 model, with that one I walk 15 feet away from the router and my speed would drop from 25-26mbps to like 5. They replaced it a 2nd time, this time I got another C2 model and where I was getting 5mbps on the C3, I was getting 24 on the C2, so I definitely think it's hit or miss.

I'm surprised with all the issues the prime is having that users arent trying to file a class action suit. They did with LG when the G2X had all it's issues, and the prime has by far more issues than the g2x had. Now this 3rd unit I got the only issue really is backlight bleeding. I fully believe the prime should have never been released and should be recalled, and either give us all our $ back, or give us an easy upgrade path to a 700.. wishful thinking I know, BUT if a bunch of users with all these issues (horrible wifi, no gps, screens cracking, rma nightmares, etc) came forward and tried to sue Asus for it, I'm sure they would do something about it. I have had many tablets and devices and I have never had seen so many issues with one device. We paid $499 (or $599 for the 64gb) to be beta testers :)
[Asus  Eee Pad Transformer Prime] demandarin:
that is just a hopeful statement. That's not a confirmation of it..lol you not gonna set me up..lol it would be great of asus to do so though. what better time than tomorrow to kick off the holiday weekend.
[Asus  Eee Pad Transformer Prime] vvveith:
It's in the works.

If you've been following these threads long enough you would know that is already in the works, and it's just a matter of time. I believe that ASUS as already been approached by the law firms handling this case and given them a time limit to make acceptable amends. Unfortunately with any class action suit, the law firm may get awarded a substantial amount of money, but the end users will get a very small percentage of that and probably not enough to really compensate for the fiasco this device as been. Peace, V :(
[Asus  Eee Pad Transformer Prime] MRCANNADY:
I hear you man lol! It would be great to wake up on a friday to a nice update waiting for us. To finally be able to play my games without the kernel issue for the long weekend.

I think it will be released tomorrow though, or Gary will make an announcement on the status of it.

---------- Post added at 04:08 AM ---------- Previous post was at 04:05 AM ----------
[Asus  Eee Pad Transformer Prime] jrkart99:
I really want this to work out. I like my tablet, but I hate these performance issues. I really need to be wow'd by the next update. I'm really disappointed so far. If this flops, I'm going to talk to Gary about an upgrade path. I think we are all appreciative of Asus' customer service, but if it doesn't work, it doesn't work.

At least they didnt tell us we were holding it wrong.
[Asus  Eee Pad Transformer Prime] randalltroy:
Class action suits take years.

I am gonna start the rma process myself, which I'm not looking forward to.My prime has developed a serious reboot problem, even after several hard resets, with not even a single app installed, then this evening i discovered the glass is coming up on the right hand side, and it's making a really annoying creaking sound, where the glass is separating.I'm sure it'll take a month to get one back and from reading all the RMA complaints around here, it'll be a crap shoot.

A upgrade path to the infinity would be great, but, wont happen.

Right now this is a totally regrettable purchase
[Asus  Eee Pad Transformer Prime] Tempie007:
+1

this update should result in stable situation... im willing to go stock for these bugs!

but the fact that these problems occur on every other rom scares me a bit... and i dont have warranty anymore.....................
[Asus  Eee Pad Transformer Prime] bimbobo:
Sorry, but this thread "new support forum" what is it about?

Because it seems that everybody is writing things that we already see in other threads.

I thought this was a way to "talk" directly to ASUS, not a "normal thread".

---------- Post added at 08:56 AM ---------- Previous post was at 08:55 AM ----------

..will root keeper save the root this time? from 15 to 21 it did not!
[Asus  Eee Pad Transformer Prime] StuMcBill:
It did for me?!
[Asus  Eee Pad Transformer Prime] theeggman:
Glad to see you are well again, Gary.

Thank you for your time spent in this community.

Sent from my Transformer Prime TF201
[Asus  Eee Pad Transformer Prime] phat_11:
probably the same thing that happened so far... nothing

we can apparently only hope that our issue is similar to one happening to a valued us customer so we can have a potential solution. I've said many thime already but so you guys just know, Asus Belgium refuses to acknowledge any connectivity issue... I was pretty lucky that the retailer I've bought from was kind enough to witness the bad wifi performance during a test in his store and kind enough to replace the unit no questions asked. my c2 fares a little better than the first unit which was a c1 but it's still subpar compared to different statements I can read around.

Glad Gary feels better though:)
[Asus  Eee Pad Transformer Prime] Tempie007:
No tint here ... looks like defective device? make sure not to unlock it lol ;)

btw do you like to get spammed? (nickname)

---------- Post added at 11:15 AM ---------- Previous post was at 11:10 AM ----------

The fact that people keep posting the same things is the fact that people still have the same problems and they feel like not taken seriously.

People have bought a premium device that's unstable like hell..

Of course they keep repeating untill the problems are gone! (including myself)
[Asus  Eee Pad Transformer Prime] bimbobo:
Agree, mine is not perfect either.

But "not using" the thread correctly will end in a closure like for the "product update one"

I am in the first row about complaining, you can check me in other threads, but this could/should be a chance to have real help from ASUS people.

I still would like to understand what this thread is it for in any case.
[Asus  Eee Pad Transformer Prime] flub:
First of all let me state for the record..I personally am one of the lucky ones only prob I had was GPS, no reboots browser crashes etc

Use this thread to wish Gary well, say how good the prime is or anything along them lines BUT....

Complain too much or critise Asus too much and thread will be closed

Well thats my take on how moderation of this board has gone. The unofficial thread was closed because someone decided after about 150 or so pages we wasn't using thread properley and decided to start censoring negative remarks about Asus/Prime. A product update thread you couldn't discuss product updates in !!!

Like I said begining of post I am one of the lucky ones, but I sure know how I would feel if I wasn't. Good or Bad remarks about the Prime are both equally valid yet it seems to me that those with bad primes are vilified and this is wrong

let the flaming begin I have broad shoulders
[Asus  Eee Pad Transformer Prime] joeyddr:
wow some of you are looking to get this thread closed like the last one... there are dedicated threads for your whining now please go there.
[Asus  Eee Pad Transformer Prime] randalltroy:
Wow

forum weirdness, sorry about the double post
[Asus  Eee Pad Transformer Prime] randalltroy:
Me too,

I'm not seeing alot posts from anybody from Asus. The only information we are getting comes mostly from demandarin.I do understand these CSR's cant really talk about the behind the scenes doings of Asus, but, a honest and open line of communication, would go a long way towards at the very least restoring the faith. Right now and I can't speak for anybody else , I have no Idea what Asus has in the fixing/planning stage, if anything, this elusive firmware update is a example of this, we all know about it, pure speculation on when its coming or what issues it adresses, except from the testers, and thats very vague. I am honestly thinking about RMA'ing for refund, and moving on to something else, maybe the A700 or something.
[Asus  Eee Pad Transformer Prime] arby80:
What was the point of thus announcement that has gone nowhere?
[Asus  Eee Pad Transformer Prime] flub:
Thanks for making the point of my previous post so obvious !!!!!!
[Asus  Eee Pad Transformer Prime] micaman:
..and so we patiently wait.
[Asus  Eee Pad Transformer Prime] seeknom:
So I guess a new firmware might be landing today... but maybe not?

I've always been one to defend Asus (giving them the benefit of the doubt), but they really need to step up their game with respect to communication.

I realize these problems can take a long time to debug and resolve, but they could do more in the way of damage control... Having unhappy users is one thing, but leaving them in the dark is another matter completely.

Has anyone actually seen/heard from the new dedicated forum rep? I guess it may not really matter, because he's likely not at liberty to tell us anything.

If you ask me, Asus upper management is to blame. This is their flagship tablet at the moment. Someone at Asus with authority should have stepped up a long time ago and drastically increased the number of resources working to resolve the issues with the Prime.
[Asus  Eee Pad Transformer Prime] randalltroy:
100% agree with everything in this post,The occasional drive by, by Gary Key is about it, and thats not enough considering the situation.I am a long time Asus customer, from tablets, motherboards, video cards, Routers ETC.I have never seen Asus come even remotly this close to the Prime situation.EVER.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
I think that's a great question. For all the people flaming others for turning this into a "whiner" thread, what exactly does that mean? What else was happening with this thread? Just like the other "official" update thread that got closed, this thread has been sparse on actual input from Asus.

Is it not a little odd that the new dedicated resource hasn't even posted at all on this thread, and has posted on all of XDA only three times -- none of them related to the Prime. (Demandarin, bless his heart, has posted at least three times on this thread alone). I have personally tried to PM the new resource and my message was completely ignored.

I'm not out to flame anyone and whine about anything, but don't get all defensive about the "official" thread when no-one official is using it for anything official, and the communication channels apparently are open to only a select few users.
[Asus  Eee Pad Transformer Prime] Hawke84:
wow "Asus_USA" that name is a little on the nose dont u think? So i guess the rest of the world dont matter? im all for having support and i think its great to see them in the forum, i just think having it that one sided, to the point where the new reps name says 'get lost rest of world' isnt really on....
[Asus  Eee Pad Transformer Prime] randalltroy:
Since hes not responding or even posting in this thread or any other, I think eveybody is on equal footing

EDIT:

Not quite correct.Hes posted 3 times in the OG transformer thread.
[Asus  Eee Pad Transformer Prime] clenz:
I have had several interactions with Tien (ASUS_USA) on another forum where he is also providing support and found him to be very responsive and knowledgeable. He was able to look into details of my RMA and expedite my case. I believe this thread was to announce that support is now online here and available if you have a CS problem and need help. I did not expect ASUS_USA to post with updates and responses to every conspiracy theory that is mentioned.

If you have a question or CS issue - PM him.
[Asus  Eee Pad Transformer Prime] dagrim1:
Or USA is just because the guy works/lives in the USA... Lets just wait and see how this works out before starting the complaints about a simple username.
[Asus  Eee Pad Transformer Prime] Hawke84:
actually i guess thats a fair point.

tbh i can understand that the entire world is a lot for 1 rep, it would be nice to hear that this is a trial and there will be one for each area or something in the future...
[Asus  Eee Pad Transformer Prime] fsured:
The new contact for this thread is around and has responded to msgs. The person may not have enough information built up to answer specific questions yet. Or there is no answer to the number of msgs submitted asking when is the next update, what will it have, etc. By giving a time frame it can set the stage for angry people if it isn't delivered (like people are now because the new one isn't released last week).

Its hard to keep patience, I know like everyone else who wants a unit that doesn't have issues, but this forum is greatly better than calling the support line where all they will say is do you want an RMA to ship it in for service. I try to keep my emails short and to the point in content. I've had success this way.

IMO with competition now out in Acer and Toshiba having tegra3 tablets Asus should really nail this update. Hopefully that is the delay in releasing it.
[Asus  Eee Pad Transformer Prime] micaman:
And that is where the problem lies. Last time I checked this is a "Forum". Problems, suggestions and resolutions are meant to be in the open so as other members can learn, provide input, discuss. What good is a open forum if everything goes on behind PM?
[Asus  Eee Pad Transformer Prime] randalltroy:
Ya know,

I dont care where the answers come from, I just would like some.Since i rely alot on my tablet, I have to make some sort of informed decision on the prime fairly soon, personally I would love to keep it, its setup exactly how i want it..In its current state though, its not a whole lot of useful to me.
[Asus  Eee Pad Transformer Prime] fsured:
Some information is not for every one to see. Contact information, serial numbers, discussions between Asus and a customer "may" only apply in that situation with that customer. That is why certain issues are better served in PM and not open. Now if its a fix forum members are not going to keep quiet on it and will likely post about it in other threads.

I'm not sure the original intent of this forum is for people to vent and air out their dirty laundry thoughts on Asus. Nor do Asus employee's who come here to answer questions and post updates have to respond to it.
[Asus  Eee Pad Transformer Prime] seeknom:
I'm sorry, I suppose I was venting a bit, and I apologize.

That being said, I'm not whining about it, but rather looking at it from a professional perspective.

I'm a software developer, and if the product I worked on had a bunch of unhappy customers like this, management would give it the utmost priority - keeping the customers in the dark like this wouldn't fly. We'd be giving status updates left, right and center.

As for me posting this in the Asus forum, maybe it's not the right place, but an "official" Asus forum seems like a good place to communicate with Asus.

Nothing wrong with a little visibility, and nothing wrong with some constructive feedback either (I'm not attacking or flaming, just pointing out that the area of communication could use some improvement).

So, hopefully Gary and/or the new forum rep with see this and provide feedback to their superiors.
[Asus  Eee Pad Transformer Prime] micaman:
Well if that is the case, nor is it a place for people to praise and kiss ass.. just say'n

True..and they should expect some backlash for the questions they "choose" to ignore.
[Asus  Eee Pad Transformer Prime] flub:
Don't Hold your breath waiting seeknom I don't think they even bother reading threads, well if Gary Key did he would have known why other thread was closed & also that diamondback had posted

Yet he get thanked over 50 times for opening duplicate thread :eek:
[Asus  Eee Pad Transformer Prime] paddycr:
Yeah, its funny, they seem to have done a lot of this on this forum - raising expectations with vague promises and then give no idea whether or not anything is actually going to happen. Case in point, NVFlash: they mention that they are thinking about it, everyone says "Awesome, thanks ASUS" then...nothing. Surely, it would make far more sense to mention these things only when they have firm and definite plans and dates to implement them? You don't raise users expectations then, which would cut back on the tedious, seemingly endless complaining.

I should not complain too much, ASUS could completely ignore us and they're not obliged to do anything on XDA really. I think they are trying, but is is just not being implimented very well.
[Asus  Eee Pad Transformer Prime] clenz:
I think the real point is that we now have someone available to support us in XDA who has access to look into issues for us. I don't think it was ever promised that he would monitor every thread and respond to every question. However, if you are frustrated with CS on a specific issue, he has shown to be very resourceful.

I believe this is a step in the right direction and certainly don't feel entitled to anything beyond this.
[Asus  Eee Pad Transformer Prime] tmeader:
You know, it would literally take 1 minute out of an entire day to post, "Still testing." Even that would be nice.
[Asus  Eee Pad Transformer Prime] David522d:
I haven't got any responses from anyone at Asus

Still rocking my bckoas model you know the beta model...with the ****ty wifi and screen bleeding.

Asus is going to have the biggest party when our warranty's run out..

Fix my tablet.....
[Asus  Eee Pad Transformer Prime] randalltroy:
you dont feel entitled, entitled to what, having a properly operating Prime.I sure do, and I defintely feel entitled to some answers, iif not actual fixes

The biggest problem in this whole situation, is lack of any kind of information, in regards to anything.A supposed new dedicated CSR that hasnt responded to a single prime thread, not as much as even a introduction.Who by all accounts hasnt replied to a lot peoples pm's, or how about a firmware update, that was pubicly announced, quite awhile ago but has yet to surface,or How Asus has basically up to this point hung prime owners out to dry with vague promises, with ZERO follow through or followup, on 500 and 600 dollar purchases

XDA isnt a xbox live forum with a bunch of untech related people, who can barely even turn on their 360's let alone even grasp the concept of what a rom is.Most people are so tech deficient, they dont even know theres a issue

I feel entitled, my money felt entitled.Asus on the other hand to this point doesnt appear to feel entitled to do anything
[Asus  Eee Pad Transformer Prime] good4y0u:
I agree, heck I'm not even close to knowing it all and I could tell you how to rebuild an apk how to unlock unbrick etc and I still learn something new every time I look
[Asus  Eee Pad Transformer Prime] roidrage!:
So you do not feel entitled to get what you paid for. Go to the Asus Transformer Prime site and read what they advertise this tablet to be. It is a far cry from the crappy running Prime I now own for $500.00 plus the $150.00 for the dock. I Paid to ship it to service center, and they shipped it right back still rebooting, still locking up and FC apps. And the browser experience makes you want to just forget it. I do feel

entitled

to have the product they advertised, and then failed to deliver.

Seems like Asus is just looking for the cheapest way to make this all go away.

I would love to be able to get my money back on my purchase from Asus, or an upgrade solution to a working unit. They want me to send it in for RMA again, that seems to be a waste of time from my first experience and what you read on the forums.
[Asus  Eee Pad Transformer Prime] demandarin:
This bickering and complaining needs to come to an end or The cleanup crew come through here again. Complain in a dedicated complaint thread. Maybe this needs to be locked down also or infractions given out to set an example. Keep it up & see what happens.
[Asus  Eee Pad Transformer Prime] texstar:
I just have a couple of questions for the support guy.

1. What is the status of NVFlash for the Prime that was mentioned last month?

2. What is the status of the Prime firmware update that was mentioned on April 27th?

The more details the better please.

Thanks!
[Asus  Eee Pad Transformer Prime] Tempie007:
So true....

No one knows what happened with nvflash...
[Asus  Eee Pad Transformer Prime] flub:
Why Is complaining any more way off topic than sucking up & posting get well soon gary posts ?

Yet you have been thanking the get well posts or any kind of suck up post

Something more now for you to pm the mods about
[Asus  Eee Pad Transformer Prime] clenz:
I certainly feel entitled to working product and am as frustrated as everyone else. I just don't feel entitled to having a dedicated ASUS rep on XDA answer every question and theory. He is here for support in the long run, and everyone complaining about when an update is going to come is a different issue.

Like I said, I had a problem - contacted Tien - he helped me get resolution when CS was useless.