yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] RedBlueGreen:
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-

Another thing.. the packaging they gave me is an utter joke.

Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)

I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.

I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.

I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.

I want to send it back three times because then they will send me a brand new one on the 3rd go haha.

I'm going to post it tomorrow morning.
[Samsung Galaxy Nexus] chancy319:
Hope it works out for you.
[Samsung Galaxy Nexus] Smokeey:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
[Samsung Galaxy Nexus] RedBlueGreen:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones :)

My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.

I wish all companies had customer service like Apple... even if their products are meh.
[Samsung Galaxy Nexus] WiredPirate:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.

http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
[Samsung Galaxy Nexus] Orange_furball:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.

Sent from Galaxy Note with CM9
[Samsung Galaxy Nexus] RedBlueGreen:
I'm in the UK so its probably different over here.. no?

My brother didn't spend anything extra on the phone... just the phone itself.

Maybe you don't know much about Apples customer service? :)

I know Americans get f'ed a lot on phones.
[Samsung Galaxy Nexus] Flippy125:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
[Samsung Galaxy Nexus] RedBlueGreen:
Its quite funny.

The best thing is that the iPhone doesnt devalue much.
[Samsung Galaxy Nexus] WiredPirate:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
[Samsung Galaxy Nexus] RedBlueGreen:
The phone wasnt repaired. You go off of your experiance and ill go off of my own

Anyway.. lets ditch this Apple talk.. and stick with Samsung.
[Samsung Galaxy Nexus] WiredPirate:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.

Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
[Samsung Galaxy Nexus] RedBlueGreen:
well me and my dad was with him so its basically my own experiance too..

I dont see why anyone would buy extended warranty .. its a rip off.

btw just one hour and i can post my phone =O
[Samsung Galaxy Nexus] WiredPirate:
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
[Samsung Galaxy Nexus] RedBlueGreen:
Sent it!

I'm using my mums HTC wildfire for now lol
[Samsung Galaxy Nexus] johdaxx:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
[Samsung Galaxy Nexus] RedBlueGreen:
That sucks. How much does it cost to ship over to.. lets say the UK
[Samsung Galaxy Nexus] RedBlueGreen:
Still haven't received it yet

I think it should come today or tomorrow.
[Samsung Galaxy Nexus] RedBlueGreen:
Got it today.

They sent it in better packaging then they sent me to use.

Opened it.. checked it quick. Rattle sound is still there, the screen is still popping out the same amount and also a new problem!

It looks like the phone has been dropped or something. The bottom of the phones plastic outer casing and crack like lines. It seems like the inner layer of the plastic has been cracked and the outer layer of the plastic is still smooth.

called them up and explained. Also mentioned that the packaging they send us is not enough to protect the phone when the customer is sending it to Samsung and that when Samsung send the phone back to us the packaging is so much better.

They ask us if the phone has been dropped and then provide us with bad packaging

So basically they are covering them self and hoping for it to get damaged in the post when its sent to them so they can send it back to us and charge us for "lying" to them.

The lady on the phone said she will forward this complaint to some managers........

She also said if we dont fix it within two more tries then i will get a brand new one.

I'm pretty sure they wont fix it... they have to give me a new screen and new outer casing to fix it.

I also told the lady that i havent had enough time to check for the software problems.. they take too long to see if its actually been fixed or not.
[Samsung Galaxy Nexus] Nickel Dime Bay:
The rattling when u shake the phone is the camera sensor. My one x even rattles when u shake it.
[Samsung Galaxy Nexus] resynx:
Wow, never noticed there was a rattling until now lol
[Samsung Galaxy Nexus] RedBlueGreen:
Then they should send a list of what they fixed and what wasnt because of XXX reasons. Its their fault.

Plus they added another problem to the phone lol.
[Samsung Galaxy Nexus] danbrown162:
My phone also suffers with the charging problems and I've too think its a hardware fault with the usb port. Tried to send it off last week instore (three) and they had no loan mobiles. Went back today and could not send it off because apparently i need to provide the charger with it (although i know for sure its not the charger).

This is becoming a long winded repair and im becoming increasingly frustrated with this phone. I bet they'll also just update the software and return it to me (wasting 10 days or more of time). :mad:

Im sure companies such as Apple and Blackberry replace devices on the spot in store, wish Samsung would do this too.... especially as its a well documented fault.

Did you send yours for repair using Samsung directly or through three (presuming your with three/contact picture)?

I shall be following this thread closely, hopefully it shall aid me!

Dan
[Samsung Galaxy Nexus] RedBlueGreen:
with samsung directly

I bought it from amazon sim free
[Samsung Galaxy Nexus] danbrown162:
Is it working now? Hardware replaced?

Apparently if they cant repair it three times they give you a refurbished replacement, not a new one (according to Samsung).

dan
[Samsung Galaxy Nexus] RedBlueGreen:
They send it back with none of the hardware problems fixed.

I sent it back to them.

The girl on the phone also said they will give me a brand new one if they cant fix it within 3 goes... but if they dont fix it on the second go then im going to complain that i havent had a phone for over 2weeks and that they should of fixed it first try.

Also going to say that they added to the problems i already had with the phone and didnt even try to fix the screen and rattle problem because its still exactly the same as when i sent it in the first time...

im going to be one of those annoying customers that they hate.. but kind too so they understand my need.
[Samsung Galaxy Nexus] sarni84:
And your really going to believe "this girl" dude its gonna be a refurb. And u are really wasting your time. Why put yourself through all that in hopes that they eff it up 3 times so u get a new phone.....it will be a refurb u can count on that. And rattle are u kidding??? Just a little anal
[Samsung Galaxy Nexus] aeoveu:
Well... no harm in trying to get in their backs. I think they'll give a refurb as well... but if the refurb is better than what you have, I don't see why not!

I tapatalked so excuse the errors.
[Samsung Galaxy Nexus] zetsumeikuro:
Got that right. I sold my software unlocked Iphone 3G for $300 after using it for 2 years lol.
[Samsung Galaxy Nexus] RedBlueGreen:
I know im being anal about some stuff but thats the whole point.

Lets just wait and see if its a refurb or brand new one. If its a refurb then i will bother them until i get a new one.
[Samsung Galaxy Nexus] kwiggington:
My gnex is having the yellow screen crashing and wifi 3g issue samsung told me it be a month to fix

Sent from the Darkside of the Force
[Samsung Galaxy Nexus] sarni84:
Well hey man good luck :)
[Samsung Galaxy Nexus] danbrown162:
So did they manage to fix it the second time round?

Sent mine off yesterday, lets see what happens..

Dan
[Samsung Galaxy Nexus] RedBlueGreen:
I sent it away on the 2nd(Saturday).. but the damn Queen had the diamond jubilee that weekend... 2nd, 3rd, 4th, 5th(Tuesday) so the postal service wasn't running until Wednesday.

It says on the Samsung website "Estimated Repaired Date 12-06-2012"

Looks like they didnt get it until the 7th >.<

btw what does Acknowledge(ASC) even mean?
[Samsung Galaxy Nexus] RedBlueGreen:
should get it on Tuesday i hope
[Samsung Galaxy Nexus] danbrown162:
Now this is really annoying....
[Samsung Galaxy Nexus] mcgon1979:
I love this thread. Great updates.

The rattle is normal. all of my phones with a rear camera with autofocus rattle. The Lens assembly cannot be FIXED in place or it would not be able to focus. you see? It's a moving part. you see?

The cracks down near the notification light, I have these too. They look more like swipe marks or something underneath the clear plastic covering but above the black covering. I need to move my phone around under the light to notice them. Again, I think if everyone looks at the notification light under a light and moves the phone around they will see these marks.

If your phone had other hardware issues though, like charging etc, I totally understand you piling up the "issues" to try and get a new phone. I would want a new phone too. Repairs SUCK. They are rarely like a "new phone". And if you get a replacement phone, it may well be refurbed. If it's refurbed properly you won't be able to tell. It will be in a new box etc and will have the protective plastic on it, and new screen etc, but it won't be off a factory line, it will be refurbed. Looking forward to your update and HOPE you get a new phone!!!
[Samsung Galaxy Nexus] kvizz:
Mine DOES NOT rattle at all. My only problem is the power button has gone to ****s.

I would send it in but im in the USA with international warranty. I have insurance on it so I'll just go through them and get a new one. Only thing is... insurance will only buy a silver one from the play store. I love my white one. Hopefully they start selling white ones soon.
[Samsung Galaxy Nexus] mcgon1979:
When you tap the phone with your finger just below the camera, there is NO rattle.

nice. I guess mine is faulty so. Not had a phone that didn't have this to be honest though. My HTC Desire was identical. Doesn't affect the photo quality or my use of the phone though.
[Samsung Galaxy Nexus] RedBlueGreen:
what did you send it in for?
[Samsung Galaxy Nexus] danbrown162:
Phoned Samsung again and established that this is an automatic (useless) status that is put up when it has taken more than 8 days for them to receive the phone since the repair was acknowledged (Queens bank holidays, finding a replacement phone etc).

They offered to phone to repair centre and get back to me tomorrow, I kindly declined and got the direct number to phone them myself. Spoke to a very kind lady who assured me that the phone shall still be repaired (attempt to repair anyway) and that I could phone back anytime to get "real-time" updates.

I sent my phone in because it;

a) refused to charge via wall socket (wall socket cable and charger work perfectly)

b) started to refuse to be recognized by the computer as a mass storage device

c) started to fail to charge via USB computer

Basically, the usb connectivity was gradually getting worse. Weird thing is, when I wiped the software and re-installed 4.04 it sort of worked again for abit then the cycle began again. However, I believe this was coincidence because no matter what software I put on the device, they cycle would either take immediate effect or take place over a period of a few days. Very frustrating.

Oh guys just to let you know, my nexus did not suffer from any rattles nor did it have any of the other problems that ya'll are describing.

Pretty sure mine is a hardware issue related to the usb port but hey.... lets see what Samsung thinks.

regards,

Dan:D
[Samsung Galaxy Nexus] RedBlueGreen:
got it this morning.. oh my god.

I checked it over and its worse then before.

rattle is still there

screen is still the same (raised)

They replaced the outer casing... but the replacement is worse then the one i had before;

-scratch on the bottom middle where the screen meets the casing

-marks/lines/dents on the bottom corners

-lip/line on the top right.. it looks like a bad injection mould die.. i can pick at it with my nail.. its meant to be smooth. I will upload a video of it.

I called Samsung.. explained it. The guy said did you have these problems when you bought the phone. I said yes. He said why didnt you get it exchanged? i said because i couldnt afford not to have a phone at the time. He said you could of went to the place you bought it and exchanged it there and then. I said i bought it online. He said "oh"

He transferred me to customer service and the lady said let me check with the repair centre to see what they have actually done to the phone.. she put me on hold for a while.

She came back saying they havent done any repairs to the phone at all because there was nothing wrong with it.. just "updated" the software.. i was thinking it was on 4.0.4 and now its on 4.0.1.. what a great update.

I asked her so they havent done any repairs at all since the first time i called you?.. she said yes.. i then said so why has the outer casing been replaced if there wasnt anything wrong with the phone? she said it wasnt................................ I said well its different to when i sent it to you. She asked if i took pictures of it.. of course i did.

So now i have to send pictures of it and wait for their reply!

Sorry if that block of text is hard to read.. im in a hurry lol.
[Samsung Galaxy Nexus] RedBlueGreen:
defected outer casing

http://www.youtube.com/watch?v=tst0RNE8yMw

screen popping out

http://www.youtube.com/watch?v=KTb3O8QXgTY
[Samsung Galaxy Nexus] danbrown162:
something seems fishy? No repairs yet a new case? You dont think they switched your phone with another? Either way, that case is of poor quality, mine sits perfectly flat to the screen.

What is this about customer service asking why you hadn't just exchanged in-store? Does he mean why didnt you exchange when you first brought the phone (like within 7 days) or why haven't you exchanged now?(because most store policies are to send the phone off for repair? Not to immediately exchange).

Im starting to think this is going to be a return 3 times job...
[Samsung Galaxy Nexus] RedBlueGreen:
Everything else on the phone is the same. The screen the inside of it.

Why didnt i exchange the phone when i bought it.. the reason was, because i needed the phone at the time and i bought it online.. not in a store.

i dont think it will be a 3time job. I'm going to try and get a new one now. They should call me later today or some time tomorrow... if not then they will get a good bollocking from me
[Samsung Galaxy Nexus] L_E_O:
Man alive I wish I had read this and a few other postings a while ago. I had to return my unlocked GNex to Handtec in the UK in order to get Samsung to honor the international warranty. The headphone jack stopped working, which was huge for me. It cost $103 just to ship it (through FedEx)there from the US!! In hindsight, I could of used a courier, but they still charge about $80.

To top it all off, like an idiot, I forgot to put the phone back to stock before I shipped it. Samsung got it, then returned it to Handtec unrepaired. They told Handtec that rooting voided the warranty, but they would fix it for an additional $70!?! So now I'm in no-man's land. I've already dropped $100 to get it there. Even if I don't pay the additional $70, Handtec will want to charge me to ship the unrepaired phone back. I may be done importing phones. This one hurts.
[Samsung Galaxy Nexus] tmellen:
Hold on -- Rooting a NEXUS device voids manufacturer warranty?!? I can see it voiding Verizon or Sprint's warranty, but the manufacturer... of a nexus (developer) phone? That's ridiculous. Plain and simple. I'd have a huge beef with Samsung and then carry it over to Google, possibly...
[Samsung Galaxy Nexus] McDizzle:
RIGHT?! I know I'm not going to be shaking mine anytime soon! :D ignorance is bliss.

Mine has that small screen popout in the lower left corner of the screen, too. Pretty minor. It doesn't bug me at all though, since I have a case on it that covers it.
[Samsung Galaxy Nexus] kam187:
If you had it less than 6 months, they have to prove the fault wasn't there when you bought it. If its after 6 months you have to prove it.

In either case if you can prove the fault was there from day one, you can demand a refund or replacement. Sale of goods act.

At the end of the day, if the phone was sold to you faulty, you're not obliged to jump through warranty hoops and be left without a phone for weeks at a time. They know that all too well, its just most consumers don't!

Btw my phone doesn't rattle. And i disagree with people saying you're being anal for this or that. Its an expensive phone, and its not supposed to rattle or have these defects. Worse still, they're clearly not taking you seriously if all they did was update the software.

If it were me, i'd start complaining and escalating. By this point they've wasted a lot of your time for no good reason.
[Samsung Galaxy Nexus] L_E_O:
That's what I said! Who the hell gets an unlocked Nexus and doesn't root??!

Actually, Samsung wouldn't honor the warranty from me directly period, which is why I had to ship to Handtec first and let them make the warranty claim. It made no sense to me. I argued with the Handtec guy about the fact I had a hardware issue, and they seem to imply that rooting caused it, but to no avail. So I've basically now paid an extra $180 for my GNex.

Sorry... Didn't mean to thread-jack.
[Samsung Galaxy Nexus] jttate04:
Although my experience wasnt nearly as bad, i feel your pain. i recently discovered my LTE gnex had no recovery image on it. finally called up vzw and they told me to call samsung which makes no sense, so i did anyways. didnt accomplish anything cause they told me to go right back to vzw. finally i went in store and explained the problem, i couldnt do the 4.0.4 OTA or perform factory wipes so they sent me a refurb from samsung. that was even worse. it had terrible signal and dropped data every 10 seconds. i did a factory reset on it which didnt help. finally i went back to vzw and showed them the problems with the refurb i got so now in their system i am eligible for any new phone, but in the meantime i unlocked the bootloader of the first gnex i had and flashed stock 4.0.4 manually and it fixed all problems. so now if i feel like getting the GSIII ill have to reflash the 4.0.2 image and leave out the recovery image to break it again lol
[Samsung Galaxy Nexus] mcgon1979:
I bet more than 50% don't root.
[Samsung Galaxy Nexus] fatttire:
Makes sense actually... I know you guys are all responsible individuals but you know as well as anyone that you can really mess up a phone after rooting if you want to. Whether you're trying for that 3Ghz overclock or messing around with boot loaders, you can potentially cause serious harm. Then there's always the noob with the one click that thinks they bricked their phone
[Samsung Galaxy Nexus] RedBlueGreen:
Wish i knew that... i should have known anyway.. My dad is an expert on that kind of stuff..

Can i still contact Amazon even though Samsung has replaced the outer casing?

Do you think i should just stick with Samsung now since iv been doing this poop for 25days? No point starting again.... although if.. somehow Samsung doesnt give me a new phone (which seems impossible right now) i will probably go to Amazon... but i wont drop this issue with Samsung until its resolved anyway, Samsung will feel my force haha.
[Samsung Galaxy Nexus] RedBlueGreen:
I think Samsung has trolled me twice..

On the box they send with the phone after they have "repaired" it

It says "Imagine a return to your lifestyle"

FFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU~
[Samsung Galaxy Nexus] asawoszc:
I feel your pain also with Virgin Mobile/Samsung here in Canada. I just received my phone back from the local repair shop and am hoping my problems are resolved and if not... well they will hear about it.

Best of luck.
[Samsung Galaxy Nexus] RedBlueGreen:
Just had a live chat with Amazon and explained everything that happened.

I asked if I could have a complete refund and they said yes.

The phone should be picked up tomorrow and IF everything goes well.. I should have my money back within 2-3days.

I will still see what happens with Samsung customer service and update the thread. It's my turn to piss them off.
[Samsung Galaxy Nexus] harveydent:
Be sure to save a copy of that live chat, in case the return gets refused since it's been "repaired". By your Samsung experience, I'm sure you're used to corporation's right hand not talking with the left
[Samsung Galaxy Nexus] geoffcorey:
Ugh, hopefully I don't have a nightmarish experience like yours.

My 2 week old (only used for 2 weeks, but 1.5 months since purchase) google play gnex was an anniversary gift from my wife. I was streaming, and modem crashed into an unrecoverable loop. Had to send it in for repair (last Friday, just got there today, Thursday). Hopefully the modem is fixed, and not just a software reflash (told the lady to add to the notes to check the modem specifically).

I really miss this phone, and I hope I don't get it back worse than I sent it in. :(
[Samsung Galaxy Nexus] RedBlueGreen:
Still no reply from Samsung.
[Samsung Galaxy Nexus] mcgon1979:
Damn... you wouldn't want to be in a hurry for your phone. :mad:
[Samsung Galaxy Nexus] mcgon1979:
updated daily? *ahem*

Whats the story now chief? Waiting on amazon to send you a new phone?