[Galaxy Tab 2 General] Gam3r 4 Life:
Well maybe not quite a horror story, but strange. I usually have great service and products at Best Buy. Ive spent a lot of money there, and am a silver card member. So this was unusual to say the least.

I recently decided that I wanted to get a 10" Tab rather than having two 7 inchers. I have the 7.7, and had the 2 7.0. So I researched and ended up buying a Asus TF300.

Well after having some issues with that I decided to exchange it at Best Buy. I went there with the intention of just getting another TF300. I stopped by Walmart on the way there just to see what they had in stock. Well they had the new 10.1 out for sale early. The official release date was the 13th, and this was on the 11th. So I decided I would just return the Asus, and buy the 10.1 at Walmart.

I went to Best Buy and started the return. They called the guy from the computers section (who they called "The Tablet Guy" to check out the tablet for the return. We got to talking and the new Galaxy Tab 2 10.1 came up. He said it was going to be available on the 13th. I told him that Walmart had already put theirs out for sale early. He left for a few minutes and came back and said they had them in the back and offered an exchange if the system would allow the early sale. I said OK and bought it.

I didnt open it until the next day and immediately noticed dust under the screen in the lower left near the Back Button. It was impossible to ignore for me. Im seriously compulsive with things like that, especially something like that where the dust is next to impossible to get to. It was sandwiched between the different layers of screen and protection layer. So I decided it had to go back to Best Buy.

I told them I wanted to exchange it and why and they were fine about it at first. She went and got a new one, processed the exchange. But this time I said I was going to check the new one out right in front of her, and I did. And I am glad I did. This one had dust in the upper right. I showed it to her and she went and grabbed another. Again I checked it and unbelievably this one had it too in the exact same place as the previous one. It looked as if they gave me the same one back, but it was still factory sealed. At this point I realize that theyre getting frustrated with me. So I explained that when I spend $400 on a tablet I expect it to be perfect. She processed another exchange and Im thinking OK, this one is going to be perfect. NOT!!! It had dust under the screen as well. She didnt even want to look at it to verify it this time, and was starting another exchange as another employee (maybe an asst manager?) came by. She claimed that she could not see the dust and asked me if I could see it while it was turned on. She turned it on still looking for the dust squinting at the screen. It was there, trust me. I knew how crazy this whole transaction was, and I explained to them that I knew they were losing money with each return, but I wasnt going to accept a tablet with dust under the screen.

Thats when she finally said we cant do anymore and just gave me my money back. I was pretty frustrated, but decided that was the best thing to do. So I took my money, drove to another Best Buy and bought another TF300. Which ironically was what I started with in the first place.

So anyway I guess what I learned is that whoever does the Quality Assurance at the Samsung facility where these came from is either blind, or just doesnt care. This dust was all easily seen with the screen off. Im still a Samsung fan, but this lowered my confidence in their products a notch.