yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] nygmam:
For some reason, my HD2 is still working, after switching ROM's last week, but my issue is I have a new tablet that I can't authorize.

I see that there are duplicates, that came about by using Factory resets, to do fresh installs, and I can't remove them.

I also have an issue with the statement on the page that you can have 10 devices and as many computers as you wish. Well, 2 devices on my list are computers, so they should not count against my 10, but they do. I also don't know when I can deactivate again, they shuold provide that information.

So my issue is a wipe of the device creates a new authorization, and computers are counting to the 10 device limit when it specifically states 10 devices and as many computers as you want. This needs to be fixed.
[Samsung Galaxy Nexus] adrynalyne:
I don't even think it is that. The google help page says that it will record unique information, meid etc. to identify devices. If it is doing that, then there should be no duplicate entries for phones and tablets. Wiping and rom flashing doesn't change any of that data. They just screwed up and need to fix it.
[Samsung Galaxy Nexus] Angst72:
This is how it should work, but doesn't. Hope Google fixes it.
[Samsung Galaxy Nexus] TheWenger:
It would make sense if a "device" was just defined by a serial number, which wouldn't change when flashing a ROM update. I don't know if that would be possible, but that sounds like the most obvious solution to someone who isn't that familiar with that kind of stuff.
[Samsung Galaxy Nexus] sblantipodi:
how can you deauthorize a phone?
[Samsung Galaxy Nexus] DeezNotes:
I wouldn't mind if they forced a re-authorization more frequently and purged old devices that haven't been authorized in a while. That makes more sense to me than leaving stale data in your account. Can you imagine if DNS worked that way?
[Samsung Galaxy Nexus] ViViDboarder:
I think that's a poor assumption. I know many Android users that are not superusers with rooted phones. Not a single one has ever wiped their data. They wouldn't even know how.
[Samsung Galaxy Nexus] marcusva79:
tried to make a new account and now it says "Two accounts were previously used to sign into Music Manager on this computer. ONly two google accounts can be used per computer with Music Manager" Bull****
[Samsung Galaxy Nexus] carrot34:
This is dreadful news to wake up to. I just switched to Google Music and now wish I hadn't. What are useful ways to pressure Google to change this policy? (I've signed the petition already.)
[Samsung Galaxy Nexus] Buddy Revell:
Thanks for the link.
[Samsung Galaxy Nexus] adrynalyne:
No, your assumption is poor. What does tech support do to folks that have software problems that they cannot fix?

What if your accounts database corrupts and you have to sign in again? I've had it happen more than once.

Wehether you agree with the 4 deauth limit per year or not, you cannot deny that no device should be duplicated, if it is the same device.

I have 6! Galaxy Nexus entries in my authorization list. They are all the same phone.

If that is the case, there is zero reason why I have multiple entries for my phone in my very limited authorization list.
[Samsung Galaxy Nexus] monkeychef:
Can't you just flash your ROM, skip signing in, install Titanium Backup (from a .apk), restore accounts/sync and the Google Play Music application with data, then just use the device normally? Wouldn't that keep the same exact credentials about the phone as it had before, just on your new ROM?
[Samsung Galaxy Nexus] oliver2ooi:
As a rooted user, I've never thought of deauthorizing my nexus each time I reach the limit (probably did it by itself in the past), yet it tells me I have deauthorized too many devices!!

It must be a bug
[Samsung Galaxy Nexus] adrynalyne:
Sure but what about those who either don't use Titanium, or are stock and not rooted?

The system is fundamentally flawed. I can live with 4 deauths per year, but the system needs to recognize the same device when it has to reauthorize again and not count it against the limit.
[Samsung Galaxy Nexus] oliver2ooi:
Also Google Play Movies...

can't get no account on that as a rooted user
[Samsung Galaxy Nexus] xdp:
Ouch. Had no idea about this. Just checked and I have 7 authorized devices (my PC twice and my phone 4 times). So I'm 3 flashes away from having to deauthorize a few? We definitely need solutions for this soon.
[Samsung Galaxy Nexus] adrynalyne:
Not sure what you are getting at, but NFC and Google Wallet is fine with root. Less secure, and unsupported, but it works.
[Samsung Galaxy Nexus] Glassman832:
Using Amazon instead for now.

I've got to agree with others out there who've said they moved to Amazon MP3. Neither solution is ideal.
[Samsung Galaxy Nexus] BrianDigital:
yeah i have not flashed a new ROM in awhile and i got three galaxy nexus in my devices. I only had this phone for the weeks

Why can't this be like a valves drm, your signed in well go ahead and play our games
[Samsung Galaxy Nexus] distortedloop:
Stop using the service. Never buy music from Google Play again. Flood the Google Music/Play Support group/forum with complaints. Vote up my reddit story for TWiT coverage of this.
[Samsung Galaxy Nexus] Jerol7190:
This actually works. Thank you so much. I hit your thanks button.
[Samsung Galaxy Nexus] El Daddy:
This thread is hilarious! A petition? Really?!

You guys really need to relax. If Google can figure out how to not list multiple entries for the same phone in the google play store they can figure it out for google music too.

Yeah its an inconvenience at the moment buy people swearing off google services for this is a bit much. I least I haven't seen anyone threaten to switch to iPhone...
[Samsung Galaxy Nexus] adrynalyne:
I think it is a bigger issue of, if you don't let them know there is a big problem, they aren't going to fix it.

I rather see a fix now, and not 6 months later.

A couple here have run into problems already. Now take into consideration the entire Google Music populace.
[Samsung Galaxy Nexus] El Daddy:
I can understand that. I'm just entertained by peoples reaction to this.

Also, I don't think it relists the phone after just a wipe.

I've wiped my Xoom countless times since January when I installed team EOS ics. I only have two entries for it because I once flashed cm9.
[Samsung Galaxy Nexus] adrynalyne:
It does list it after a data wipe. Thats how it happens with new roms too. A new rom won't cause it to list again, but wiping with the installation of that rom will. I'd prove it, but am running low on my auth list, which is full of my Galaxy Nexus.:(

I can't vouch for a tablet, but...my phone does. Is it a wifi xoom? Maybe it is authorizing according to mac address. In that case, it won't relist. My computers don't relist either.
[Samsung Galaxy Nexus] dmsaia:
I don't know about the rest of you, but just yesterday I deauthorized 8 devices on my Google Music. And I know about a month ago I had to do the same thing...I'm a flashaholic. So maybe I am one of the lucky few who this isn't happening to?
[Samsung Galaxy Nexus] Klash6543:
What is the right email to contact the google music support.. Unfortunately i'm in the same boat, on my Galaxy S2. i have 9 instances of my phone, none of which are no longer even active and i can't do nothing about it. this is just stupid. If they want to have a restriction like this its, fine, but at least fix the stupid authentication system. I'm pretty sure i'm not gonna go through nine additional devices in a year(the tenth being the computer). Dumbest thing i've heard in a while
[Samsung Galaxy Nexus] VinceT3:
I see 4 galaxy nexuses in my list.. I only own 1.. Geez google how about checkings for duplicates by ime, mac address, or something?
[Samsung Galaxy Nexus] NotATreoFan:
I just checked my account, and the Charge is only listed once. I never restore accounts with Titanium since it can cause the eternal sync arrow of battery death, but I also only get prompted to allow Music access to my account every 4 or 5 restores.
[Samsung Galaxy Nexus] barroomhero:
I agree with you about people overreacting, but we do need to cause somewhat of a stir so that Google sees it and fixes it.

There is no Google Music Help forum for us to post in, so we have to hope a few big blogs (or something) pick this up.

Need to get it into Google's sights.
[Samsung Galaxy Nexus] nygmam:
Can confirm, at least for me, a full Tablet wipe, did in fact cause my device to reregister. Also, as I said before, why does it say that the computers don't count against the 10 devices, but they show up on the list anyway. I have 2 slots filled, and an 8 device count, I have 2 phone, and 3 pads, so I have 3 extra entries, except one tab is not registered, so it is really 4 extra. I want to remove these, to add my new tab, but can't :(
[Samsung Galaxy Nexus] cruiser86:
google music

just de-authorize your multiple devices in google music - settings. no big deal. I hit 11 devices from flashing my bionic along with my laptops and pc. just de-authorized 4-5 of them and all good.
[Samsung Galaxy Nexus] masr1979:
Guys this page might be of interest

CLICK ME
[Samsung Galaxy Nexus] nygmam:
If we could de-authorize we would. Go back and read post 1!
[Samsung Galaxy Nexus] codesplice:
Thanks for contributing... please read the OP first next time.
[Samsung Galaxy Nexus] blakrepublic:
I'm sorry this is false i have down way it way more than 10 times not sure what OP was doing to not be able to use google music anymore
[Samsung Galaxy Nexus] adrynalyne:
Policy changes....heard of them?
[Samsung Galaxy Nexus] codesplice:
Go try to deauthorize 5 devices right now. Let us know how it goes :)
[Samsung Galaxy Nexus] tholmewood:
I can confirm that there is a limit - I removed three and it wouldn't allow me to do a fourth so it may actually be retrospective also because I cannot remember de-authorising recently.
[Samsung Galaxy Nexus] damngood98:
this will at lead you to a "click to call" option if you hit the link at the bottom. i did this this morning. you get a call from a goggle rep. they can't do anything for you. however, you get your case forwarded to someone to look at the issue. the more calls the better i'd imagine. it would've been nice at least to have a heads up for this to clear our devices in advance though.
[Samsung Galaxy Nexus] adfad666:
I was just about to do a full wipe and flash my device when I saw this on the front page. I checked and I'm already at the limit and I can't deauthorize anything...

It's a good job I noticed!

However I flash test builds almost everyday, but I usually don't format /data, only /system. I remember I had to deauthorize some devices only once, a few months ago, so if you keep /data when flashing (only possible for updates to the same ROM I guess) it doesn't increase your count.
[Samsung Galaxy Nexus] konawayne:
This is 10 (non-computer devices), right?
[Samsung Galaxy Nexus] godsmacked4653:
I posted this thread and the petition in the Rezound forums. Hopefully if it spreads around XDA enough it'll catch Google's attention.
[Samsung Galaxy Nexus] tietherope:
What can i do about this situation then? My computer gets added as a new device every time I turn it on. The dates are in March as that's when I gave up on the de-authorizing and filling up the list every few days business.
[Samsung Galaxy Nexus] adrynalyne:
This is 10 of any device.
[Samsung Galaxy Nexus] nygmam:
I did the same, with the same result. The Rep thought it was oddd, but then came back and said it is a new policy. They sent an emial, to which I responded with my details. BAsically I just want them to remove the duplicate entries, and then I will be fine...

That and I want them to change their statement that you can have 10 devices and unlimited computers, as computers seem to reduce the amount of devices. I have 2 authorized computers, so only 8 devices show up, despote the fact that it clearly states 10 devices and any computer.
[Samsung Galaxy Nexus] adrynalyne:
Thats the first time I've seen PCs doing that.
[Samsung Galaxy Nexus] nygmam:
That is not how I read it, 10 Devices, and any computer... or any computer and 10 devices. I see comuters and devices as not the same, but yet right now, computers are being treated as devices...
[Samsung Galaxy Nexus] adrynalyne:
What you read, and what the reality is are differing greatly. If they are identifying devices by the methods they mentioned, then there should be no duplicates as well.
[Samsung Galaxy Nexus] :
I think a computer only counts if you have Music Manager installed on that computer.
[Samsung Galaxy Nexus] spences10:
*claps* bravo, what a quote

Going to have to try work that one into a conversation :)
[Samsung Galaxy Nexus] wraith404:
Yeah, I'm getting "Due to unexpected high call volume we cannot answer.. blah blah blah.. Keep waiting, we might get around to you someday. Or call back, we could care less.".
[Samsung Galaxy Nexus] thenewmalcolm:
Tried reinstalling through titanium and the app wouldn't refresh.
[Samsung Galaxy Nexus] tietherope:
It takes a few minutes.
[Samsung Galaxy Nexus] esocid:
I went through a few months ago and cleared out duplicates because I couldn't add my laptop since I was at 10. Just went today to verify, and alas I can't remove the duplicates of my phone. I'll call them later, add more to the list of people addressing this issue.
[Samsung Galaxy Nexus] Orbiting234:
Weird. I've changed ROMs on my Epic 4G a ton and reinstalled Google Music every time. Yet on the Google Music settings page, the only thing in the authorized devices list is my PC and no mention of any of my android installs ever. Maybe my account is glitched lol.
[Samsung Galaxy Nexus] ohcanada:
I had something completely funny. I'm using google music and I got all things set up and I can see google music is syncing. However I can't see my phone on the google music setting page.

All I can see is my old i9000 but not my new galaxy nexus.

I'm in Canada and I have no idea why I had a Verizon device....probably due to the market enabler....
[Samsung Galaxy Nexus] adrynalyne:
I want your account.
[Samsung Galaxy Nexus] oldblue910:
No, it's probably because you never download music for offline use. I guarantee you that if you go into the Google Music app and set even one song as "make available offline", your device will get authorized.
[Samsung Galaxy Nexus] thenewmalcolm:
has anyone actually had any luck restoring through Titanium and then refreshing their music?
[Samsung Galaxy Nexus] ohcanada:
that's exactly what happened to me too!
[Samsung Galaxy Nexus] androidcues:
you should see my work Exchange authorization list... my IT guys and my bosses ask me why I keep buying new devices. It made me look like a serial flasher... almost a new phone every day!

Guys, i feel bad for you... damn... what will you do without your music? Hey, can I try to sell my google music account? Knowing how hearing folk just cannot cope without music, I bet I could make some money renting out my four or ten device tickets? let me know.. ill prob donate it right back to you devs.
[Samsung Galaxy Nexus] oldblue910:
Unfortunately, I don't think we're going to get a whole lot of sympathy from Google on this issue. After all, I don't really think they care about the 1% of us who flash custom ROMs to our devices. For the overwhelming majority of Android end users, this is a complete, total non-issue.
[Samsung Galaxy Nexus] tietherope:
All of the time.
[Samsung Galaxy Nexus] adrynalyne:
Give it time because data wipes also make this happen.
[Samsung Galaxy Nexus] oldblue910:
Yes but again, it only authorizes mobile devices if you download music for offline use. So we need end users to be doing factory resets AND be downloading music for offline use.
[Samsung Galaxy Nexus] ogdobber:
I just spoke to a google rep regarding this issue.

I expressed my concern regarding the same device showing up multiple times. This happens working with aosp as well as flashing multiple custom roms...

He immediately corrected the clone devices showing up and also offered to delete any other additional devices. then he "reset" my authorization list.

The rep told me they are working on the identifying so the devices don't show up repeatedly. If it goes by imei (which is the intention) then the limit of 4 devices a year is sufficient.

This still can be a problem for people doing reviews or testing/working with many new devices (aka Paul O'Brien) but the rep said that this can be taken care of very easily by contacting them.
[Samsung Galaxy Nexus] tietherope:
I have never downloaded for offline use and my mobile devices show as authorized.
[Samsung Galaxy Nexus] adrynalyne:
I have 6 duplicates, and I can't deauth any of them. I assure you, I didn't make music available offline 6 times. I have done it maybe once, to test.

So, maybe if you make music available offline once, it tags the device? If thats the case, then they still need to kill the duplicates issue. I have 2 devices authorized to google music and I have 7 entries.
[Samsung Galaxy Nexus] tietherope:
That's good to know. I would call and get my list cleaned up, but I'm in Canada so I shouldn't be using it. Seems I'm still stuck.
[Samsung Galaxy Nexus] adrynalyne:
I am patient. Irritated and *****y, but patient.
[Samsung Galaxy Nexus] T-Keith:
Anyone have a sure fire way to restore music after the first boot with titanium? I tried uninstalling then restoring a backup, but now my account doesn't work at all, no music shows up. Do I have to move it to system?

thanks,
[Samsung Galaxy Nexus] Character Zero:
One issue is they changed it to 4 deauthorizations, but yet did not reset your counter. I went in this morning and tried to deauth but it gave me the error, I don't think I had done 4 this year. When if I did it was back when it was unlimited but now they limit it but you can't actually do anything.

Anyone know how Amazon identifies "devices" they have an 8 limit. I know for thier Kindle app it seems to make duplicates.
[Samsung Galaxy Nexus] xguntherc:
Sadness..
[Samsung Galaxy Nexus] AlienMindbender:
I have an Evo 4G, not a Nexus, but was linked to this thread because of this issue. Luckily I had deauthorized most of the duplicate entries, so I only have 3 devices authorized right now, but I am unable to remove the duplicate entry for my Evo 4G and was wondering why. I'd never seen this deauthorization limit before. Also, I've never made any of my music files available offline on my phone, but it still authorizes every time I've flashed.
[Samsung Galaxy Nexus] oldblue910:
I think I was wrong about the whole offline music thing. My bad.
[Samsung Galaxy Nexus] MizzouBrent:
Yeah my device always authorizes even though I just recently started flagging anything for offline use. Sitting at 7 devices authorized right now even though I just have my Evo and my home PC (getting Galaxy Nexus in August). Ugh!
[Samsung Galaxy Nexus] joshtb86:
How are you emailing or calling Google? I thought it was next to impossible to actually find customer support from them?
[Samsung Galaxy Nexus] GazaIan:
Wow, awful. Luckily I have a spare iPod laying around so.. meh.
[Samsung Galaxy Nexus] gh123man:
just showing my support here. this NEEDS to change. i am going to stop using google music all together. not in protest but because i literally cannot use it!

time to download my whole library back to my pc, sync it up with all my devices manually, and kiss this great service goodbye..
[Samsung Galaxy Nexus] minderbinder106:
Step 1 - Go through the rigmarole of downloading all your purchased music from Google Play.

Step 2 - Upload all your music to Amazon Cloud Player.

Step 3 - Listen to your music unencumbered.﻿
[Samsung Galaxy Nexus] adrynalyne:
Gives me an excuse to go back to PowerAmp. I was planning to anyway, but now I am motivated.
[Samsung Galaxy Nexus] ogdobber:
click where it says google rep below

if you are canada or another country, try the email link instead of needless worrying, besides waiting on hold for 15min, it couldn't have been any easier to get my issues resolved

Also, to the OP. this isn't just an issue for rooted devices

but there is an easy solution below, please post a link on the op
[Samsung Galaxy Nexus] codesplice:
Thanks for posting this update. As long as Google is aware of the issue, is working on a fix, and is providing a workaround so that people don't lose access to their music, this thread has accomplished its goal.

We can now stop panicking and threatening to go elsewhere. The Internet has won.
[Samsung Galaxy Nexus] abezapata:
Weird

I just deauthorized eight of the ten devices (one GS2 and one Cappy to my name) I had on my google music account without any issues. :confused::confused::confused: Does it matter which computer you use to try and deauthorize your devices? Just saying because I used my laptop instead of my desktop which is my primary system for accessing and uploading my google music.
[Samsung Galaxy Nexus] Skippermark:
I don't have enough posts yet to post a link, so I had to have off the http part.

support.google.com/googleplay/bin/request.py?hl=en&policy=music&contact_type=contact_policy

Enter your info & they will call you back. I had a problem on the Android Market (when it was called that) a few months back, and they called back within minutes.
[Samsung Galaxy Nexus] XSafire:
Thought this was worth mentioning...

Earlier today when I read this post I tried deauthorizing my devices and indeed I had a message say that I ran out of deauths. I just tried it again hours later and I successfully accomplished removing all the duplicate devices.

Maybe google changed something due to the uproar?
[Samsung Galaxy Nexus] floppy__:
Yes I think they changed, I tried this morning after reading the article and was not able to deauthtorize any of my phone (one phone multiple Roms) and I just tried back and was able to delete all the old images.

Really hope it's a fast reaction of Google
[Samsung Galaxy Nexus] adrynalyne:
I couldnt do it an hour ago, so yes I believe they have changed something (I can now). Good!
[Samsung Galaxy Nexus] ften:
You could always just hack the APK to a static Android_ID from an already registered device's Android_ID (Which you can get from /data/data/com.android.providers.settings/databases/settings.db) and a static Device name. Then it will recognize every install as a single device.;)

For the record I love apktools.
[Samsung Galaxy Nexus] Character Zero:
I was just able to clear out some duplicates and a tablet I don't have anymore.
[Samsung Galaxy Nexus] adrynalyne:
Do you know for a fact that it is using Android_ID and not MEID/ESN?

Although, Android_ID is unique, no matter the rom. So it shouldn't matter.
[Samsung Galaxy Nexus] ften:
Never mind I spoke too quickly, there was a delay on the Google Music Site which made me think it was working. Guess I'll have to look at a different spot in the APK.
[Samsung Galaxy Nexus] tietherope:
I just removed 8 devices from my list.
[Samsung Galaxy Nexus] nygmam:
Wooo Hooo... I just went and deauthorized EVERYTHING. Now I will start fresh, without issues, and will always use the Titanium trick, until I know this is resolved... Thanks Google, for doing the right thing here!
[Samsung Galaxy Nexus] adrynalyne:
Haha, me too!
[Samsung Galaxy Nexus] LordGenki:
Looks like a fast response from Google

I tried this earlier today and was unable to remove more than 3 duplicates. I just tried again and was able to remove the rest of my duplicates. It looks like Google saw the responses and made a change to their system.
[Samsung Galaxy Nexus] Eloquence:
I just deauthorized 5 devices! I couldn't do this about 2 hours ago when I first stumbled onto this thread. Seems like Google did something... THANK YOU :)

Either way, I am going to be careful and use TB to restore account whenever flashing ANY ROMS from now on.

Also, I am backing up my entire collection to Amazon! Just in case :D

-Elo
[Samsung Galaxy Nexus] garyr2548:
What ended up being the correct way? Was it app+data reinstall or move to system app?