[Galaxy Note GT-N7000 General] kufel:
So I am experiencing weird charging problems on my Note N7000 described by many ppl in various places. And this is my correspondence to Samsung and their response. I guess no matter how wonderful things they make - stay away if you travel or can't wait for them to come to your country. Samsung's vision of global village.....

My letter:

Hello!

This e-mail is in regards to 2 (two!) transaction records I had to open already.

Their numbers:

5103380251

3101152244

For starters - neither of them solved my problem. Also - the second one was required only to get this e-mail address after only 35 minutes on hold....

Anyways - I have an INTERNATIONAL version of Galaxy Note (GT-N7000). The phone was manufactured without SIM lock, with INTERNATIONAL in the name, implying that it can be used INTERNATIONALLY. Since it resides in Canada now I called Samsung Canada to get it repaired. (all details should be in the tickets hopefully - in a nutshell the phone is exhibiting very weird behaviour once it is connected to a wall charger, please, call or e-mail me if the details in the ticket(s) are unclear). Through a bit of research I established that this behaviour is not isolated to my unit only as I found multiple posts on various technology related forums about similar anomaly.

By calling your support line I learned some valuable lessons that might dictate my future purchasing decisins:

1. Even though there are thousands of people in Southern Ontario using various models of Samsung mobile products one has to ship the phone to Quebec for anyone even to take a look at the issue.

2. Global company like Samsung does not honour warranties for the products purchased outside of country of residence even though the Internet allows for free exchange of goods even when big telecommunications corporations artificially try to block certain products from different markets for marketing purposes (seems like they have full unconditional backing in doing so from Samsung)

3. I stopped wondering why superior product features lose ground to outdated technologies marketed by Apple - all that matters is customer satisfaction.... My daughters iPhone started "freezing", one quick visit in the Apple store resulted in the instant phone exchange... By the way - the iPhone was purchased in the United States and the exchange occurred in Canada. All that was needed was the serial number to confirm the warranty.

Well - my Note was manufactured in October 2011 so I believe it is not one year since then. I do not understand why I am hitting obstacles trying to get your product fixed just because I purchased it before it was available in my country.

I hope that this communication will open someone's eyes and will help to resolve my issue in acceptable manner as well as will change the overall customers' experience with Samsung.

Please, contact me via e-mail or phone (number in the signature) if you have any questions in that matter. And of course I would like to see some kind of answer if you do not need any additional information.

Regards,

And this is their response:

Hello Tomasz,

We apologize for any inconvenience this issue may have caused you.

Unfortunately, phones do not have an international warranty, so a service centre in Canada would not be able to perform an in-warranty repair. For warranty support, you would need to contact the original purchase location.

Sincerely,

Samsung Office of the President