yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] deliberatepace:
So here's what I just experienced in chat. WF is so incompetent that they apparently couldn't even make good on their promise that pre-orders would be fulfilled based on the time/date in which they were received:

David Chase: All I am asking for is fair treatment based on order date, as I was promised would be the case once stock was received.

David Chase: You have admitted that this has not happened, due to a "technical error"; again, I am aware that the activation department is working with people to bypass whatever this mysterious "technical error" may be

Linda: I can understand your concern completely and I sincerely apologize for the inconvenience caused to you.

Linda: However, at this time we don't have the phone in our stock and you need to wait for the next update.

David Chase: So again, how do I get referred up to the activation department, as others have had happen today?

Linda: We were able to complete the order in which the equipment was assigned and there is no way to get connected to our activation team directly.

David Chase: But it is true that this "technical error" has allowed phones that were ordered later to be shipped first?

Linda: Yes, that's correct.

David Chase: Ok, thanks for that information. I do hope Wirefly is going to be publically honest about this fact, and that they will be doing something to compensate those who have been treated poorly (once again) because of the error.

David Chase: I will contact corporate on Monday at the number you have provided. Thanks.
[Sprint HTC EVO 4G LTE] nandre:
Did anyone who got told the stock was gone also have a processed order, or does a processed order guarantee a shipment today/delivery on Monday?
[Sprint HTC EVO 4G LTE] jpbme:
If I ordered on the 8th and didn't get an e-mail I would be pissed... I don't think I would have got one if I didn't go on chat and I ordered late on the 8th. Not really sure what Wirefly will offer you though except maybe a bluetooth AND a case.. I expect they'll see a whole lot more cancellations.
[Sprint HTC EVO 4G LTE] Droiddinho:
ordered on the 8th @ 9:42 AM

phone is scheduled to arrive on Monday @ 3:00PM.
[Sprint HTC EVO 4G LTE] jpbme:
Anyone receive the first e-mail but still waiting on the second tracking number e-mail? Mine still hasn't shipped, been 3 hours since it was processed and ready to ship.
[Sprint HTC EVO 4G LTE] nandre:
Ditto, thinking about hitting up the chat again for the 4th time... :mad:
[Sprint HTC EVO 4G LTE] funny4life:
You must have hid the item for a reason, its not evolte
[Sprint HTC EVO 4G LTE] jayhawkpride12:
Check the support site itself. I have yet to receive either email but I have a tracking number through the site.
[Sprint HTC EVO 4G LTE] unit713:
Order mine on the 8th and it will ship here Monday by 3.
[Sprint HTC EVO 4G LTE] willn333:
Salman : Thank you for the verification.

Salman : William, I completely agree with your point. Moreover, as I have informed you that I will forward the order to my supervisor to get an update. Now, we have received update regarding your order.

William Nelson: ok, what is the update?

Salman : Unfortunately, we won't be able to process the order further as the requested phone model is out of stock.

William Nelson: it wasn't when i chatted with you earlier

Salman : We only received 600 "HTC EVO 4G LTE " and all of them have been assigned.

I hate to paste here the same stuff, but this gives us a better idea of how many phones they went through.... Looks like late next week is confirmed again...
[Sprint HTC EVO 4G LTE] jpbme:
Yeah I have, still says:

Great News! Your order is ready to ship.

We will send you an email with tracking information and update this site once it ships.

Thank you for shopping with us!

Shipped circle still empty..
[Sprint HTC EVO 4G LTE] eric326:
I'm not sure what to think, I ordered late on the 8th and my phone was not shipped today. And customer service confirmed that they were out of stock and I wouldn't be until the next batch. I've held with them this long, but it is rather annoying to not be in the first batch and I ordered on the 8th.
[Sprint HTC EVO 4G LTE] Starzboy77:
Sachin : Hi Nick. Thank you for contacting our chat support group. I'd be glad to help you with your concern.

Sachin : How are you doing today?

Nick : I'm good. How are you?

Sachin : That's great. I am also doing good and thanks for asking.

Sachin : For security reasons, could you please verify the last four digits of your Social Security Number?

Nick : ####

Sachin : Thank you for the verification.

Nick : You're welcome.

Sachin : Please allow me 2 minutes while I review your order.

Nick : Thank you.

Sachin : Thank you for your patience.

Sachin : I see that your order is processed and ready for shipment.

Nick : Thank goodness!

Nick : I would like my tracking number and will it be shipped today or Monday?

Sachin : Once the package will be shipped out you will be notified accordingly with the tracking information.

Sachin : Nick, Fedex does not works on Saturday and Sunday so the package will be shipped out on Monday.

Nick : No problem, but I am seeing that other WF customers who pre-ordered have received their tracking number already.

Sachin : Your order is ready for shipment and you will also receive the tracking number shortly.

Nick : Okay, so ignore the shipping status page where it says under Estimated ship date: Ships in 2 - 3 weeks, pending order validation

Sachin : Yes, you are correct.

Nick : Great. Thank you very much. Since the shipping was upgraded , I should receive the package on Tuesday?

Sachin : Yes, the package will be delivered according to the next business day shipment.

Sachin : Do I need to cover anything else?

Nick : One other thing, I have seen numerous WF customers being offered a free case or blue-tooth device due to the wait of getting our phones.

Nick : As I pre-ordered back on 5/7/12, I would like to be included in this promotion.

Sachin : I understand your concern completely.

Sachin : However, we have already upgraded the shipment as a compensation for the delay.

Nick : Hmm...I understand that but these other WF customers got their shipping upgraded and their choice of blue-tooth or a free case.

Nick : If it is not doable, that is fine but I would like an explanation why some were given this promotion and others not...

Sachin : I understand your concern.

Sachin : Nick, looking at the situation I am forwarding a request to send a free bluetooth headset along with the phone as an exception.

Nick : Thank you so much. I really appreciate your help

Sachin : You are welcome.

Sachin : Is there anything else I can do for you today?

Nick : That is all. Thanks for answering all my questions.

Sachin : Thank you for contacting our chat support team. Please feel free to come back to WhereIsMyOrder.com for another chat session if there is anything else we can help you with.

Sachin : Have a great day!
[Sprint HTC EVO 4G LTE] nandre:
Okay, I've been constantly refreshing, but the order page just gave me a tracking number. No delivery date and the link does not give me FedEx details, but the ship date (6/2) and tracking # are there.
[Sprint HTC EVO 4G LTE] mrrogers1:
Unfortunately, your wife ain't gonna be happy still.... but at least you have your phone. :D

Not so much, 4 chats and a phone call later.... no dice. Ordered on the 8th at 9:33PM CST.

Well that would explain it but who knows if that is true. I'm just giving up, headed to BB for my buddies pre-order. Well post back one last departing reply in this god for saken thread. This hasn't been fun but I'm glad "600" or so people got phones.
[Sprint HTC EVO 4G LTE] jpbme:
Well I just went on chat again and Dylan said that it's ready to ship and will ship anytime today. So I guess I'll just wait it out! As long as it ships I'm happy, just want to see a tracking number so I can breathe a sigh of relief
[Sprint HTC EVO 4G LTE] dmband64:
I had issues with the "technical error" earlier, which apparently was just a balance due on my sprint account. I paid it so it was current, went back to chat, they contacted the activation department and updated my order. Now i received my tracking number and it is scheduled for delivery on Monday. Happy Camper! :cool:
[Sprint HTC EVO 4G LTE] rank78:
Ordered on the 7th and got my tracking number earlier, will be arriving Monday :D

I have a backup preorder at BB since Tuesday, no call or email. Called them twice yesterday to see if I could count on them but they didn't return my first call and weren't able to talk to me when I called the second time. F them, saving like 20 bucks in taxes and won't waste my afternoon waiting on the imbeciles trying to activate me and whoever else is in line. :rolleyes:
[Sprint HTC EVO 4G LTE] Starzboy77:
Why was I told that Fed-ex doesn't ship on the weekends and my phone won't ship until Monday?
[Sprint HTC EVO 4G LTE] rdeets:
So... After all this time, they only get 600 phones... Not enough to fill two full days of preorders. F this, two minutes from BB now.
[Sprint HTC EVO 4G LTE] ElMadre:
Wow

After all this, I was just rudely denied a Bluetooth and had the chat ended abruptly by Hermant. This after I was told this morning that mine was in process and would be shipped no later than Monday (a lie). At this point I think I want to pay more just to be done with this joke of a company. Very disappointing experience.
[Sprint HTC EVO 4G LTE] Starzboy77:
Wait, I was told the same but got a blue tooth. Why do you think it is a lie that the phone will not ship by Monday?
[Sprint HTC EVO 4G LTE] compneo:
Screw it, sick of waiting also. Going to best buy. Good luck to the rest of you. Hopefully the second shipment will get the rest of you in a week or so. If not, there's is always the week after that!
[Sprint HTC EVO 4G LTE] davidlightle:
Not sure if anyone else got this yet, but mine has shipped and I've got a tracking number now. Delivery on Monday by 3 PM it says. Glad to see it's finally wrapping up!

EDIT: I ordered on 5/8 at 10ish.
[Sprint HTC EVO 4G LTE] ElMadre:
Because Messr. Hermant told me mine was NOT in process yet.
[Sprint HTC EVO 4G LTE] CarmelSack:
Dam they still charged me $7.99 for 2nd day shipping. Wonder if I can get that taken off.
[Sprint HTC EVO 4G LTE] JGillis2391:
Hey guys, I just picked up my LTEVO at Best Buy. Preordered it only 4 days ago. I was one of you waiting endlessly for the phone, and I'm not sure if you guys are still waiting for info, seriously try getting it through best buy. I was one of the first preorders through wirefly and I cancelled and went with BB. Best of luck to you guys, this phone is phenomenal!!
[Sprint HTC EVO 4G LTE] Starzboy77:
Ruma : Hi Nick. Thank you for contacting our chat support group. I'd be happy to assist you with your concern.

Nick : HI, and thank you!

Ruma : You are welcome.

Ruma : How are you doing today?

Nick : I'm good, just slightly confused about my order. You?

Ruma : That sounds wonderful, I'm doing great, thanks for asking.

Ruma : I'll definitely check the order and assist you further.

Ruma : For security reasons,could you please verify the last four digits of your Social Security Number?

Nick : ####

Ruma : Thank you for the verification.

Ruma : Please allow me two minutes while I review your order.

Nick : Thanks.

Ruma : You are welcome.

Ruma : Thank you.

Ruma : I see that your phone has already been upgraded and ready to ship.

Ruma : Nick, we will ship the phone by today.

Nick : I'm glad to hear that. Will I also get a tracking number today?

Nick : I spoke with another CSR earlier who told me the phone wouldn't ship until Monday. I'm happy to hear you say it will ship today but why am I being told different information?

Ruma : As an exception we are shipping the phone model "HTC EVO 4G LTE" by today.

Nick : Great!

Ruma : Yes, you will be notified via an e-mail with the tracking number, once the phone leaves our distribution center.

Nick : Okay, so the previous CSR I spoke with was just mistaken about the phone being shipped on Monday?

Ruma : Nick, usually we do not ship on weekends.

Ruma : However, we are shipping this phone "HTC EVO 4G LTE" as an exception by today.

Nick : Thank you very much for the information.

Nick Portnoy: I really appreciate your help.

Ruma : You are welcome.

Ruma : It's my pleasure to help you.

Ruma : Would you be interested in adding this device protection on your phone for 1 year for $69.99? This one time fee will protect you from having to pay full price for a new phone in the event your phone is stolen, malfunction or damaged.

Nick : I'll look forward to receiving my tracking number later today. Thanks for the offer but not right now.

Ruma : Sure, that's okay.

Ruma : Is there anything else I can help you with?

Nick : No thank you. Take care.
[Sprint HTC EVO 4G LTE] compneo:
20 minutes in best buy and I have my EVO4GLTE! This phone is sweet!

Now to contact Wirefly one FINAL time!
[Sprint HTC EVO 4G LTE] roundaway:
Pre-Ordered two phones on 8 May about 11:30 a.m. Central Time. Received Order Confirmation and ready for shipment email at 1:38 p.m. today. Just went back to website and it says they've shipped along with a FEDEX tracking number. Delivery is Monday by 4:30 p.m. Just providing an update in case it helps others.
[Sprint HTC EVO 4G LTE] sandtrapjack:
Cancelled WF and got my NEW Phone for 50 BUCKS!

I went to Best Buy this morning and asked about the availability of the EVO 4G LTE. Was told they had them and I could get one.

The deal they gave me was 50 off with the gift card, 50 for trade on my EVO 4G (they don't care if its rooted) and another 50 for buying from them and trading in my phone.

So total out the door for my EVO 4G LTE was 50 bucks. I saved 100 bucks if I kept my Wirefly order. Which I CANCELLED from the Best Buy store.

Funny how it was so much easier to cancel a Wirefly order than it was to actually get a phone.

So I have my new EVO 4G LTE in hand, and saved some nice cash too.

I did NOT have a preorder from Best Buy. Like I said on a post yesterday....I stood a better chance of getting this device as a walk in on launch day than that of a preorder through Wirefly.
[Sprint HTC EVO 4G LTE] SilentSummer:
Got my tracking # 2 hours ago. Coming Monday by 4:30PM.
[Sprint HTC EVO 4G LTE] jimmyg41:
Does anyone know what type of bluetooth headset is supplied? I'm sure it's a cheapy but I thought someone said they got their headset already.
[Sprint HTC EVO 4G LTE] compneo:
Just want to remind anyone that decides to pickup at bestbuy and cancel wirefly to not forget they can trade in the old EVO and walk out the door with the LTE for $50 plus tax. There was no questions for the trade-in. It was rooted, CM9 installed,with normal wear and some scratches. I did a nandroid and titanium backup, wiped my phone and pulled my 32gb card. For the first time ever, thank you Bestbuy. Good luck to the people still waiting. Hope everyone gets one soon.
[Sprint HTC EVO 4G LTE] vulcZ:
For anyone who's interested, I placed my order on 5/7, and today at exactly 11:47am PST I got an e-mail that my phone had shipped. Expected arrival is before 6/4 @ 3:00pm PST. About damn time! :D

I'm pretty sure I was one of the first to create the pre-order, and it looks like my phone will be one of the first (maybe?) to be shipped. Sorry to those who aren't as lucky :(
[Sprint HTC EVO 4G LTE] mrrogers1:
Well everyone, it was fun, but I got my phone after all this, from BB.

I have learned the hard lesson.... order from the top of the distribution list.

I feel a little pain for WF but I am pretty FN PISSED I seriously waited all this time to just do it locally.

Never again... Time to unsubscribe from this thread and move on.
[Sprint HTC EVO 4G LTE] GoldenGlove:
Ordered on the 10th, no email, no change to the order page... :(

I'm not getting it Monday. I took my little brother to Best Buy today and he walked out with the phone. Only came out of 68 bucks after trading in his 3D and they gave him a 50 gift card during activation which he used on the purchase also.
[Sprint HTC EVO 4G LTE] blkswanpres:
Well if we count sales I am selling mine to a guy at work for $140, flashed for Cricket, so I guess I got my LTE for -20.01
[Sprint HTC EVO 4G LTE] Zocheez:
Sprints has MANY.

I had placed my pre-order on the 24th, with them barely making it though the 8th on pre-orders I expected it to be weeks before I got mine. BB just posted online where you can check if stores near you have them. I just called my local Sprint store since no BB near me had any and they had LOTS of them. If saving 80 bucks is worth wait for you, I hope they get it to you soon. If you want it now I bet most Sprints stores near you have a large stock. GL to all you, this is a very very nice phone.
[Sprint HTC EVO 4G LTE] oOflyeyesOo:
I got my tracking!!
[Sprint HTC EVO 4G LTE] gmramirez1973:
Payment

Did anyone who got a tracking number checked their credit card to see the charge. I just check my bank webpage and I do not see the 119.00 withdraw.
[Sprint HTC EVO 4G LTE] Zocheez:
Because they put it on your CC they have it "held" they will probably setttle on the authorization tonight and it will be on there in the morning.
[Sprint HTC EVO 4G LTE] deliberatepace:
The "technical issue" that apparently allowed people who pre-ordered later get their phones before some of us who ordered at the very start was the last straw for me. I went to BB today and got two EVO LTEs for $49.99 each after my EVO 4G trades.

Also got Sprint to wave my activation fees, so I am not only happy, but happy to be done with this ordeal

Good luck to those of you who continue to stick it out with Wirefly. I am extremely glad to be rid of them.
[Sprint HTC EVO 4G LTE] aberod777:
everyone should just ditch wirefly i just went to bestbuy and traded in a original evo and walked out with a lte evo only paying $63.00
[Sprint HTC EVO 4G LTE] SPreston2001:
Well guys I cracked. I went to my local Best Buy and they gave me a offer I couldnt refuse. $50 for buying it from them + the $50 gift card + black tie protection and dropped Sprints tep... Total for everything was a little under $120. I didnt expect them to have any in stock but they had one lonely LTEvo left so I had to jump on it. Ill still do future shopping with Wirefly and I still think they offer some of the best prices around. I just canceled my WF order so hopefully that helps someone get theirs sooner. Its a really nice phone but trust me once you get it and get used to it, its just another phone lol.
[Sprint HTC EVO 4G LTE] flex360:
i guess being cheap didnt pay off huh :)
[Sprint HTC EVO 4G LTE] SPreston2001:
Well if it wasnt for the price I would have waited on my Wirefly order lol. It came out cheaper with Best Buy so I said lets do it! Plus I like the black tie protection they offer since Sprints TEP is supposed to be going up to $12. All in all I think I got a pretty good deal when I honestly wasnt even expecting to get the phone when I walked in.
[Sprint HTC EVO 4G LTE] woodiemarv:
How did you get Sprint to waive the activation fee?
[Sprint HTC EVO 4G LTE] LTEvo:
I am confused how that worked out. I assume the 50$ for buying from them required you to trade in your old EVO?

so 200 - 50(gc) - 50 (for trading phone in?) = 100$. Isn't black tie another 100$?:confused:
[Sprint HTC EVO 4G LTE] squibley2:
I could not wait another week after not getting a tracking number today I cancelled and went with Best Buy got the last one the had.
[Sprint HTC EVO 4G LTE] compneo:
You can get 50 for buying from them. You get 50 more for trading in evo. You get a third 50 for trading in EVO and activating new evo. That will give you the phone for $50 plus tax out the door by trading in your old EVO. You can get black tie to $10 a month additional.
[Sprint HTC EVO 4G LTE] SPreston2001:
Nope told them about the wirefly promo price ($119.99) and mentioned the $50 deal someone on here mentioned for buying the phone from them and they set it up! The black tie is $9.99/month so $199.99 - $50GC - $50 + $9.99 + tax = about $120. :)
[Sprint HTC EVO 4G LTE] jpkotor:
Did anyone else receive the email this morning that their order would be processed and shipped yet didn't receive any shipping information? I didn't get an email and my order status on their site still does not say shipped...
[Sprint HTC EVO 4G LTE] jpbme:
Might want to contact them about that... I got my shipping e-mail about 5 hours after the first e-mail. It showed as shipped on the order status page a little before I got the e-mail.
[Sprint HTC EVO 4G LTE] LuBi:
WireFly GTFO

I'd first like to say that I'm sorry to any of you holding on that didn't make that first wave. I would highly suggest you go to your local Best Buy and have them price match Target.com OR Sam's Club. Until 06/07/12 BB is also offering -50$ for activating this device so at the worse you will pay $100.

I can confirm BB will do this (as always YMMV) as I paid even less, which as you all know equal to WF (non-F&F) + BOA AiU :D
[Sprint HTC EVO 4G LTE] crapid:
Would you by chance have a link to the one on target.com? I can't find it, and would like to go in tomorrow to BB and finally be done with this.
[Sprint HTC EVO 4G LTE] jshawjr:
How could you pay $50 out the door? What about tax on the retail amount of $699? Please explain...
[Sprint HTC EVO 4G LTE] jpkotor:
:mad: I chatted with them and the CSR just said that as soon as it ships I will get an email. He basically regurgitated the promise from the first email.

If it didn't go out today for a Monday arrival, I think I'm going to cancel the order. Not because I can't wait til Tuesday--I might not even seek the phone out if I cancel it; I don't have the time or the means right now to go phone hunting. But just out of principle. I'm having issues giving my money to someone who has lied to me so many times.
[Sprint HTC EVO 4G LTE] LTEvo:
Ahh makes sense. You are paying monthly for black tie.

Well ****...I had a preorder at BB, that i didnt pick up. I had to pay 127 at Wirefly. At BB seems to be only 108 w/ tax.

This would be enticing since BB I think has 30 day return policy on defective items vs 14 days at WF!!

God damn it..does anyone know if I can just refuse the wirefly phone at this point??? LOL...after all this waiting...

From BB site:

Weird i thought the 50 GC was for buying and activating with them. Either way iam gonna try this, and if i can get it. I don't really care about the fine print :p
[Sprint HTC EVO 4G LTE] LuBi:
I hear that, here ya go (http://www.targetmobilestore.com/eC...px?cid=36415_2d4ab4fd374c458c9b34867d3854e2c9) notice it does say Online Only. My BB mobile still did it as I said it isn't like Target wouldn't PM their own site, so with that the rep called his manager, and I got the ok.

Well to get -50$ OTD now you'd need to first PM Target.com, then apply your -50$ activation promo bringing it to $100 before taxes. To get more off you either need to trade something in, have the -50$ freedom promo GC, BB GCs, or RZ vouchers AFAIK. My tax was calculated off the prorated price of 199.99 before discount not MSRP.
[Sprint HTC EVO 4G LTE] jpbme:
Well the CSR won't know any better, but I wouldn't blame you for cancelling. In your case it looks like Wirefly really is to blame. My guess is they either missed some processing step and didn't send out the e-mail and update your order - or they told you your phone was there ready to ship when it really wasn't.

At least if you do cancel the phone is getting in stock at most stores so it shouldn't be too hard to find one at a good price.