yashsingh1/xdaforums huggingface dataset:
[HTC One X] liberator72:
Nobody should be moaning at all about a non removable battery or no Ext SD storage as we knew before we chose this phone that was the case. The battery should have been a stronger one but we got what we got so we have to live with that.

What we should all be screaming at them about is all the software bugs present in their high end flagship device that should have been ironed out before release. Simple things like the freezing Live Wallpapers to bigger ones like randomly disappearing storage space (I lost almost 15Gb). Then there's the random signal drops at times and having to switch to airplane mode and back again to force the signal back. Too many bugs to list, but all need sorting.

Then there's the 1.29 OTA fiasco. The UK is on Europe last time I checked, and we never received it (I used the RUU) Their CSR's say it's been pushed to the UK but only 30,000 can get it at a time. Anybody here know someone in the UK to receive it OTA yet?

And the big one....Unlocking the bootloader and S-Off. HTC have gone back one their word with that one and what's more they now say it WILL invalidate our warranty should we use the tool they provide. Why? Android is all about open source and we like to use our phones as we please. The majority of people wanting to gain S-Off know what their doing, many of them know more than the highly paid developers on HTC's payroll. Leave the security in place for the casual user, but give us the option to remove it should we want to. Minor software adjustments or flashing custom roms is not going to damage the hardware so should have no effect on warranty. Flashing a custom kernel and overclocking may do, and if that's the case, they would know and we'd only have ourselves to blame. But it's the choice we want and it is what we were told we'd get.

So yeah, get on there and whinge as much as you can about the bugs and S-Off, but don't complain about the non removable battery or lack of Ext SD.
[HTC One X] SB13X:
I wholeheartedly concur with yourself good sir :D
[HTC One X] shangostar:
My post still stands, I already said people with a faulty device are within there rights to complain, as for S-off, not so much, we knew the phone had s-on before its release, htcdev was online and had the warning that it may void warranty if you use it,

if you wanted full control buy unlocking and and s-off with no effect on warranty why buy the One X? All the info was there before its release, if you still chose to buy it that was your poor choice.

Dont get me wrong, i want S-off too but I'm in no position to complain to htc about it, i knew before I bought it it had S-on.

Htc are within their rights to void the warranty if you use htcdev to unlock whether people think they are or not.

put it in as a request sure, complain no.

And I dont mean you specifically, i mean people generally who are really bashing htc on that site.

Some saying they had 4 devices and still faulty, i mean come on, surely 3 would have been enough to say no, I'll have refund please.
[HTC One X] sonspot:
Agreed, I just sold my Evo 3D, now I'm waiting for the S3, I'm looking at the pics on Samsung site and its not that bad looking of a phone.. I simply cant support HTC anymore (watch me cave lol)

---------- Post added at 08:27 PM ---------- Previous post was at 08:14 PM ----------

Are you serious, yes people do have the right to complain, when I bought my Evo 3d, HTC clearly said all future device will be S-off or unlocked I dont remember the wording and nothing about voiding warranty..

Best thing for people to do is forget about complaining, bring back your phones get a refund and support someone else phone this is the only way these companies will begin to care what we think..
[HTC One X] liberator72:
I was one of the lucky ones and got a faultless device as far as build quality goes so have no complaints in that department. My complaints (and most other people's too) are software related and these things we definitely have a right to complain about. The bugs present are down to poor programming and bad optimization. They should have been sorted out before release and then save the OTA's for tweaks and improvements. The software released so far has been to use us as beta testers as I see it.

With regards the HTCDev unlock, they told us last year they would be providing us with a method to unlock the bootloader, and with that they said it could lead to users modifying their handsets to an extent it "may" void the warranty. Read "it may void the warranty"! Their stance has since changed with the HOX saying it definitely "does" void the warranty! On the site it still says MAY, but the official line coming from HTC is VOID! You're right, I along with everyone else here knew it would be shipped with S-On, but I along with everyone else here knew we had the chance to unlock using their official tool. Now we can't even do that since their stance has changed. So I too stand by my post, do not complain about lack of Ext SD or removable battery, but complain as much as possible about the software bugs and bootloader/S-Off situation.

P.S. The HOX is s great piece of hardware, there's no denying that. Well built ones like mine have huge potential and are the best looking phone about right now. No doubt some of those returning theirs multiple times know this and are hoping each time to get a good one. So it's not exactly fair to bash them for wanting something in particular, but wanting it to be built right. I have to say that some of the complaints there just sound like "haters". It doesn't hurt to complain but in a polite yet constructive manner which the majority have done to be fair.

Copied and pasted now from htcdev

It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.

As I said, it still states "may" on the site, but HTC themselves say for the HOX it "voids" the warranty altogether.
[HTC One X] louis.b:
If the sentiment presented on here can be an indicator of the general public then I guess I should start consider an alternative brand since HTC won't be around that long. What I don't get is that after all those yrs of making good handsets HTC stumbles on this one ( which I think is due to the fact that they took a risk and made a drastic change in design and manufacturing technologies and for which I commend them. Look at Samsung keeping the same design over and over again) and all of a sudden they are THE WORST in the world. Totally understand that u have a right and u should complain if u have a faulty handset. But srsly complain about memories and non removable battery is just stupid. What of the thing that makes this phone special is the beautiful design and to achieve this HTC sacrificed other things. If u want more memories or removable batteries why don't u buy other phones?

So yeah let's make HTC go bankrupt so all Android phones will be made by Samsung.
[HTC One X] wintermute000:
HTC are no midgets and it is well within their resources to correct this.

- fix the manufacturing process so batch 2 doesn't have the same build issues

- the screen flickering, tegra3 scaling and SD disappearing space issues are all fixable in software, give them a month

Then all will be forgotten/forgiven. Every vendor has done this kind of thing before i.e. released a product with too many bugs and too many bad units, its how they react that counts.

As for SOFF, I don't understand that if they're going to invalidate my warranty, then fine, just give me the whole unlock not half a fscking unlock lol, that is still legitimate grounds for complaint IMO
[HTC One X] liberator72:
Exactly my point. All the problems surrounding the HOX are either due to a significantly large batch of badly put together handsets which can and probably already has been rectified, or the amount of software bugs in there release despite 2 OTA's already. These things need to be raised and complained about for them to sit up and take notice so they can be fixed. I have no doubt they will be, but a lot if them should never exist in the first place.

And the S-Off/bootloader thing is just wrong. They told us all future handsets would have the option to have the bootloader unlocked. It still to this day states on the site that it "may" invalidate parts of the warranty. But after live chatting to HTC myself, and seeing various other posts from members here, HTC now say it voids the warranty outright which is not what they have told us before. You're right though, if they are going to say it voided outright, then they may as well just give us full unlock and S-Off and be done with it rather than a half assed unlock which gives only partial benefits. Then put on the site a disclaimer that using that tool invalidates warranty outright and give us the choice to use it and loose their support, or keep the factory S-On and full warranty.
[HTC One X] BarryH_GEG:
^^^^^

This.

And if you don't think the SGS3, being an even more complex device than the One X, isn't going to have as many or more issues than everyone's naive. The i9100 was a cluster when it launched with numerous QC, assembly, radio, and s/w issues. Samsung was pushing out updates literally weekly. It went on to be the most acclaimed and purchased non-Apple phone to date.

The biggest issue that isn't an issue with Samsung devices is the locked bootloader and the voiding of your warranty for using non-HTC ROMs. That's HTC's new policy and there's nothing anyone can say in its defense. If that's important to you, then clearly both HTC and the One X should be crossed off your shopping list. The savings in warranty repairs vs. losing a small percentage of customers is probably a chance they’ve calculated and are willing to accept. That said, getting an SGS3 seems like a much easier solution than trying to get a multi-billion dollar corporation to change a policy that most likely affects less than 5% of people purchasing their products. I just watched Iron Lady on an airplane. Spoiler alert, she won and the unions lost.

---------- Post added at 07:59 PM ---------- Previous post was at 07:53 PM ----------

Polls here show 75% of phones are "perfect" and if you exclude the flickering it's probably better than that. What's your support for "significantly large batch?" And likewise what makes you think HTC's

not

acting on the bugs and issues without the need for a vocal minority of disgruntled forum members spamming them?
[HTC One X] hydralisk:
I think so. It's the best I've seen on android so far... but it loses a point for not having a swappable battery (a feature I used RARELY, but it was nice to have).

HTC wants to know what we think of the phone. Jsut because we bought it doesn't mean we don't have suggestions to make it better. Telling them that having additional storage and removable batteries are GOOD features that people want will HOPEFULLY result in phones that have those things in the future.
[HTC One X] sonspot:
I'm ok with that (Samsung making all the android phones), or they could learn from it, no?. I have no loyalty to these companies, best product gets my cash (well not always)... I agree with most of what you have to say but seriously, only one size storage 16gb and some people are saying they lose 15gb of it for no reason.. I get it, dont complain about things you knew about before hand but to suck it up and continue to support them with bugs and flaws..... Nah.. hopefully it wont be like the Evo 3D, a test phone.

---------- Post added at 11:18 PM ---------- Previous post was at 11:08 PM ----------

If they wont change their minds about the bootloader I'm seeing Android being not so open in the future, maybe thats the hole point to the change, they're slow cutting off the custom rom scene? and it start with HTC...
[HTC One X] BarryH_GEG:
This thread (I thought) was to discuss HTC's policy on voiding the warranty of phones that have had third party ROMs loaded on them. That's a new and unfair policy and people have a right to challenge it.

Outside of that, the only material issue is the graphics drivers problem which is unique to the One X (neither the XL or S experiencing it) and is affecting quite a number of phones (25ish% according to the polls). Supposedly HTC's identified the problem and hopefully gets it corrected in a single update. It took three on the Teg3-based Asus Prime to correct its similar issues. And both the problem and resolution reside with Nvidia, not HTC.

Considering the phone is using a new OS, new overlay, and new SoC, there aren't that many chronic problems. Screens not being set properly in the body is an assembly issue that should get better as more are produced. The SD storage issue has a small group of people chasing their tails and other than being an annoyance the multitasking issue is not going to cause anyone to lose an eye. Hopefully through updates both will get addressed soon. As for the miscellaneous stuff, HTC's made some choices about how they want things to work. Samsung makes similar choices. You can either accept them or buy another more suitable phone. It's like buying a car and not liking the placement or configuration of the radio and spamming the manufacturer to redesign it.

I can't wait for the SGS3 to come out so we can have another "flagship" phone to compare assembly issues, QC problems, and display variances from device-to-device against. I'll accept bets from anyone here what the SGS3 owners experience is as bad or worse as what we're experiencing; especially variances in displays which have always been the subject of 100+ page threads on every Samsung forum.
[HTC One X] liberator72:
I'd say 25% is a pretty large batch wouldn't you? But you failed to quote the rest of what I said. To sum it up I said I believed they probably had addressed that. I for one have a flawlessly built model and am happy with the build quality. What gripes me is the software issues, many of which are small and quite petty but put them altogether they do get frustratingly annoying to say the least. And if we don't complain about them they'll just be put on the back burner until somebody does!

The thread title says it all, Your phone, Your thoughts. Those are my thoughts, along with what I said about their apparent new stance on Htcdev unlocking.
[HTC One X] BarryH_GEG:
I don't mean this snidely, but have you had any experience with other high-end devices at launch? Bugs and issues are more the norm than the exception. Every time a new device comes out I swear I'm going to wait a month or two and let someone else play "tester." But each time I cave and put myself though the early issues. Of the dozen or so phones and tablets I've had over the past couple of years only one wasn't able to be brought up to a suitable standard. I'm no Pollyanna but there's nothing with the One X that scares me yet in terms of it being a flawless (as humanely possible) phone.

I disagree with you. Customer service reports to me at a company larger than HTC. We do care. I've never met a peer who didn't. HTC's entire future resides on the success of the One's. They've lost tons of market share, revenue, and more importantly profit over the past nine months. They don't need anyone shoving a broomstick up their ass to know that getting the devices right and creating positive word of mouth is important. The wheels at large companies turn far slower than customers (and even ourselves) would like. Just because something doesn't turn around overnight it shouldn't be confused with apathy.

As for the voiding of warranties for using third party ROMs, I believe that's a calculated move on HTC's part to reduce their repair expenses. Prior to implementing the policy I'm sure there was discussion about the impact to both the dev community and sales to the segment of their customers they knew would be up in arms. They're taking a risk. You guys sending them a message could overturn their decision if it was a close call. I say "could" because I don't know how big the savings vs. sales calculation is and if it's heavily tipped toward savings they're unlikely to budge. Keep in mind that both Asus and Motorola have recently enacted the same (or worse) policies so HTC’s not alone.
[HTC One X] liberator72:
It's 5am here and I've been up all night finalising paperwork for 3 major contracts I've tendered for so I'm not in the mood for a debate right now. What I can say is that I am a 40 year old gadget freak and when I see something I like I am the first to get it at launch and have done since my teens. So yes I have experienced many launches of products of many types. Yes a lot were flawed at launch, and a lot weren't. HTC had time to perfect the launch of the HOX (or at least have a lot less bugs) but it seems to me they just wanted to be first on the scene with their quad core flagship so chucked it out as quick as possible hence the manufacturing defects (1 in 4 by your reckoning) and software bugs. Wasn't it this small minority of disgruntled forum users that got HTC to give us Htcdev in the first place? The voice of these disgruntled forum users go a lot further than you imply, and although I have absolutely no doubt at all that HTC in time would be working on these fixes, the more people that complain, the more likely they are to get off their asses and do something about it sooner rather than later. The silent majority do not advertise HTC's products for them, but the vocal minority that have problems can harm their reputation if they don't do something about it quickly. I think you get the wrong end of the stick from what I'm saying though. I love my HOX, it has the potential to be one of the best phones ever released. Fantastic design, superior build quality (except that 1 in 4 rate) and once the bugs are fixed a great OS with a good looking functional skin. Sort the bugs, be more clear on their Htcdev policy and everyone is happy.

Off for an hours kip, I got a 4 hour drive at 8 am and have had no sleep
[HTC One X] Supaiku:
Perhaps.

I thought not offering an external SD and no USB OTG was impossible, so I didn't both researching. This is certainly my fault.

Consider nearly every other HTC phone released has been S-OFF able, I figured this wouldn't be an issue either.

So anyhow, yes, it was my fault. I won't make the mistake again and assume an HTC phone will provide because of any sort of track record, or brand name.

I won't be so hasty...

Lesson learned, and HTC is the one to be bashed for it. Both via my future purchases, and current *feedback* which is an important market pressure:)
[HTC One X] forelli:
Can't agree more. This is exactly why I'll be buying a SGS3 as soon as I sell my OneX when it comes back from repair. I'm so disappointed, I really feel screwed by HTC. Warranty void for a S-ON? OFF to S(amsung)!!!

f.
[HTC One X] sak500:
I'm similar kind of guy bought my first xb360 in Dec 2005 paying $700+ on ebay to bring it first to the region as it wasn't available there yet (launched a year and a half later) which developed RROD few months later anyway got it repaired free from MS but during that time had bought 2nd one before i received my first unit back. The 2nd one developed RROD a year later but still got it fixed.

2nd thing burned me nokia N900. Touted as nokia's flagship computer/mobile based o maemo with a bright future suddenly was dropped by nokia within few months. Still have it and still going strong after 3+ years but used mostly as media player with 32gb ram.

3rd Was locked iphone4 32gb which was my 2nd iphone the first just bought few months earlier a 16gb was easily unlockable using Ultrasn0w (last baseband before apple couldnt block the software unlock). I gladly bought the 32gb online thinking it's simple to unlock it but alas, from sept 2010 to march 2011 we were promised unlock by devs/hackers but nothing. Finally after getting one too many gevey sims (each gevey lasted few months only) i gave up on that phone as being unlockable. But only last month, i read of another way to unlock it using SAM software and immediately unlocked it to my current sim. 2 days later apple blocked that method as well but now still have a fully unlocked (although jailbreak is required) iphone4.

4th LG optimus 3D. Touted as one of the worlds first 3D glasses free phone. It was plagued but poor software support, late GB update and when GB update came it created a whole new problem of Ghost call. Which can be read in O3D section on xda site itself. Anyway the latest ROM releases have finally patched the issue, about 6 months after it was reported.

In between some other items like VGA card like 7850GX2 which did not have proper drivers to utilize dual cards and was immediately superseded by 88xx series.

Anyway after reading the issues facing One X, i'm still happy with build quality of LG phones but will never buy any LG or HTC for that matter. I will now try my luck with SGSIII, first time on samsung after 11 years, the first phone was free provided by the company i worked in who were distis for samsung pc products but still good phone at that time.
[HTC One X] sonspot:
So in the end what they're doing is using the Dev community to not spend money or honor repairs that might have been from the factory, they'll take your money, weather you add a rom to the device or not if it breaks we're out of luck because it was sold as a dev device.. lol. too funny.
[HTC One X] nickporwal:
In my opinion the phone is just as good as any other top android handset should be. i like the HTC sense.

But i am highly disappointed by the manufacturing defects it its having at the moment. Software bugs aside atleast HTC should correct the manufacturing defects as soon as possible. Screen flex, flickering etc are not acceptable in such a high end device.

There are many people who are not on XDA but facing manufacturing defects in their HOX. Certainly this HOX launch didnt go well for HTC. Once S3 is launched , it is surely going to surpass HOX in just 1 month.
[HTC One X] nooomoto:
I agree. Software issues can be fixed either by HTC or by the fantastic dev community that quickly rallied behind this device. Hardware issues are a more serious problem.

I posted my situation on the blog under "ericgirard", citing an experience I had when I briefly owned an iPhone that had a hardware issue while I was running jailbroken software, and the very expedient and totally satisfactory manner in which Apple handled the situation for me. I'm no Apple fanboy, and the only reason I bought an iPhone was because I managed to smash my 3rd HTC G1 and had no more money to buy another phone, and I got the iPhone real cheap with a contract. I hate Apple and the way they do things...but whats wrong is wrong and whats right is right. Apple took care of me right away, HTC hasn't as of yet..and up to this point has me hanging in the wind.

This might be my last HTC device.

Looking to see what Google and Motorola come up with together. My Xoom is flawless, can't wait to see what the next Nexus phone will be.
[HTC One X] JeckyllHavok:
Darrens twitter account:

https://twitter.com/#!/dkrape

it's nice to see how HTC give a s**t on it's customers, now i understood why there are nearly no devs that use their sense api
[HTC One X] vincepg13:
Bye :)
[HTC One X] vincepg13:
People talking about how they now hate HTC and are going to buy a Samsung please for the love of god just sell your phone and piss off to the other forum. This is a one x forum, getting ridiculous seeing these posts every page. Sure you have your opinion but I'm sure noone gives a f*ck what your next phone is going to be
[HTC One X] louis.b:
+1. Cant wait till they get screwed over by Samsuck too. The plasticky s2 had all sort of problems upon launch and still does(my cousin got a brand new s2 in jan/feb) and yet they are treating the plasticky s3 as if it's the panacea to world issues.
[HTC One X] maxld:
Guys, Darren from HTC responded for a few comments on the blog. Check it out.
[HTC One X] JimmyEatFood:
Link?
[HTC One X] abc27:
Basically:

"Contact HTCdev.com by email for a free private 'Sorry, no can do, take care now' stock reply"

They don't want to discuss the issue in public because they'll get destroyed.