yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] glittler:
Did everyone else get one of these?

"First, let me say that I am very sorry for the inconvenience that you have experienced with your preorder of the Sprint HTC EVO 4G LTE through Wirefly. Although the situation was completely unexpected and out of our control, this is certainly not the sort of customer experience we endeavor to provide.

Each time we consider offering a preorder for a device, we carefully weigh the information we have available to us and make a decision based on whether the customer experience will be a positive one. I can assure you that had we known the inventory challenges this smartphone would experience, we would have chosen not to offer a preorder.

At this point, you probably know that inventory for the HTC EVO 4G LTE is severely constrained nationwide. The latest information we have is that US Customs officials only released a small fraction of the popular smartphones last week and the entire first shipment was just released (see article for additional information). We are in constant contact with Sprint and will send you an email with the latest information as soon as we can.

In the meantime, we appreciate your patience. We think that we offer great value and a positive customer experience. This situation doesn’t sit well with us at all. In addition to your Wirefly Preorder Price Guarantee, that guarantees you’ll pay our lowest price for up to 30 days after the device officially launches, we are also upgrading your shipping to Next Business Day at no additional charge. It isn’t much, but we feel it is the least we can do considering how loyal you have been to us.

Thanks again for shopping with us. We greatly appreciate your business and hope to be shipping your new HTC EVO 4G LTE smartphone soon.

Sincerely,

Andy Zeinfeld

Chief Executive Officer"
[Sprint HTC EVO 4G LTE] GoldenGlove:
Just got this email from Wirefly...

:rolleyes:
[Sprint HTC EVO 4G LTE] sandtrapjack:
DItto. Same thing from WF Facebook page.
[Sprint HTC EVO 4G LTE] caspertodd:
We need about 10 more people to post the email that they got from Wirefly, then we'll be good. :p
[Sprint HTC EVO 4G LTE] RyanInAj:
Fuggin' hilarious.

At least I was the first one.
[Sprint HTC EVO 4G LTE] darwin619:
I just found the only Walmart in San Diego that has the phone. I was on the fence until I got wirefly's email. That pushed me over the edge, and I am on my way to Walmart.
[Sprint HTC EVO 4G LTE] ring140:
I also posted something on the wall this morning and after a cpl hours I checked back and it was delete and the new paraphrase that they assume will calm people down was posted.

Everyone may want to take a look at what I posted and y they just might delete it since it does contradict what they r telling people and assuming people will not know.

:D

Directly from the web site:

HTC: US Customs review is finished, One X and EVO 4G LTE shipments coming

SMARTPHONESNEWS

By Jerry Hildenbrand | May 29 2012 | 7:11 pm | 29 COMMENTS

HTC has spoken out about the recent US Customs debacle, and provided the following statement.

HTC has completed the review process with US Customs and HTC devices have been released, as they are in compliance with the ITC’s ruling. Future shipments should continue to enter the US and we are confident that we will soon be able to meet the demand for our products.

Still no official word on how everything went down, and we don't imagine we'll ever be privy to that (or need to be). But the good news, and the important bits are that the review process is over, HTC's One X and EVO 4G LTE have been found to be compliant and are making their way to fill the shelves. It's a good thing, as anyone who has already picked one up will tell you that they are awesome phones. We're glad to see this mess behind us, and look forward to seeing the phones people want in the hands that want them.
[Sprint HTC EVO 4G LTE] dmband64:
Which one? I'll race you!
[Sprint HTC EVO 4G LTE] mengy007:
So glad I cancelled and went with BB. On that note, I got a reminder email to pick up my pre-order even though I already picked it up yesterday. I wonder if I can go pick up another one.....
[Sprint HTC EVO 4G LTE] mrrogers1:
Well actually, I was. LOL :D

http://xdaforums.com/showpost.php?p=26769088&postcount=1005
[Sprint HTC EVO 4G LTE] msolis03:
Did you do the pre-order over the in-store or online?

Where are you located?
[Sprint HTC EVO 4G LTE] TeeJai:
Got super excited when the email popped up from WF...then feelings of complete deflation.

Crocodile tears
[Sprint HTC EVO 4G LTE] darwin619:
As soon as I have mine in my hands I will let you know which Walmart :p
[Sprint HTC EVO 4G LTE] caspertodd:
Yep, I hear ya...same thing with me.
[Sprint HTC EVO 4G LTE] Digital Dre:
I found a local Walmart with the 4G LTE in stock I am going to pick it up after work and then I will drive home and and cancel my wirefly order I can't take it anymore
[Sprint HTC EVO 4G LTE] mengy007:
I went into the store and did a pre-order yesterday at lunch. Got a pick-up email after I got back from lunch so I went back in and got the phone. Today around lunch time, I got a reminder email to pick up my phone again.

I'm in SoCal. Temecula area. Speaking of which, the BB in Murietta is the one I got mine from. I would say if you're near there, go in and ask for a pre-order and stick around for an hour. I got my email around 30 mins after I did the pre-order.
[Sprint HTC EVO 4G LTE] msolis03:
Any one from Modesto to Sacramento received their Pre-orders from BB?

Also

Has any one from Modesto to Sacramento recently done a pre-order at BB? If so have you received your HTC EVO 4G LTE?

Thank you
[Sprint HTC EVO 4G LTE] RyanInAj:
Oh you're right, my bad! =D

Just wanna say again that I laugh hysterically every time I read this. Thanks for the laugh!
[Sprint HTC EVO 4G LTE] tilltheend714:
I'm from around the Sacramento area. Pre ordered from best buy online on the 7th. They were shipped to my home on the 24th. I received one today and getting another tomorrow.
[Sprint HTC EVO 4G LTE] Matstarr:
The delay I get but the lack of info and lies are ridiculous

Exhibit A

https://twitter.com/Wirefly/status/206161554159312897

Reply to Exhibit A

https://twitter.com/StarrAlmighty/status/207952432586690561
[Sprint HTC EVO 4G LTE] AB33:
I picked mine up at Walmart and they only had one unit in stock. I then cancelled my Wirefly order and later in the day I get the email from the CEO that was posted on FB. The Walmart process did take about an hour though.
[Sprint HTC EVO 4G LTE] JGillis2391:
WELP it's official... I cancelled my pre-order from Wirefly and went to Best Buy Mobile and pre-ordered. Hell, I wouldn't be surprised if my pre-order today will come in sooner than the Wirefly one i placed on May 8th. If not, WHATEVER. Wirefly is losing this one. I wish so badly I kept my Best Buy pre-order because I'd have my phone now. Oh well, I'm actually OK with spending the extra $50 to not give my money to Wirefly at this point.
[Sprint HTC EVO 4G LTE] theoner1:
This right here cause me to hurry up and cancel with WF. I understand the six months no cancellation, no problem, but the swapping phone was something I was planning to do with my wife. Initially I bought this phone for my wife for her Mother's day gift and when the Iphone5 drop we were gonna do a swap (or even sooner if I bug her enough, lol). But according to WF policy seems like I can't even do that.

I just cancelled with WF and my wife is on her way to Walmart to pick up her new Evo (soon to be mine).
[Sprint HTC EVO 4G LTE] caspertodd:
I stopped by my local walmart to see if they had the phone, but they didn't. I did buy a big box of condoms though while I was there, so it wasn't all for nothing. ;)
[Sprint HTC EVO 4G LTE] darwin619:
Just got back from Walmart and it looks like I got punked. Girl told me on the phone that they had multiple in stock, so I drove 30 minutes.

When I got there only an old lady who didn't have a clue was working, and told me no other female employees were on that day in that department.

They didn't have any in stock and had a big sign apologizing for an advertisement claiming that they did.

Sigh, back to waiting for WF.
[Sprint HTC EVO 4G LTE] jr71x:
When I got the stupid email today, like everyone else, I said eff this shniz, called Walmart and low and behold they had one. I wasn't even ecstatic like I shoulda been but half pissed and on a mission... This phone is pretty damn sweet, call your local stores, $158... Good luck to all of you...
[Sprint HTC EVO 4G LTE] SilentSummer:
Enough with the damn Walmart posts.

If you cancel your WF pre-order fine and go to Walmart, good for you.

But no one is keeping a scorecard.
[Sprint HTC EVO 4G LTE] jr71x:
Wasn't trying to rub it in but basically letting people know there is hope out there in alternate avenues... P.S. I also have some of the worst luck with almost everything:-\
[Sprint HTC EVO 4G LTE] mrrogers1:
LOL! More good news in this thread. :D Keep it positive.

<<I too, am a victim of Apple patent #5,946,647>>
[Sprint HTC EVO 4G LTE] alchemist316:
Coluld be news but idk
[Sprint HTC EVO 4G LTE] DB13:
I refuse to wait another week longer especially when a Walmart 30 minutes away has a HTC EVO 4g LTE in stock
[Sprint HTC EVO 4G LTE] darwin619:
"Devices in dealer doors as soon as next week."

Epic fail.
[Sprint HTC EVO 4G LTE] njfoses:
Phones were just released from customs, did you expect them to arrive in stores and dealers sooner than next week?:confused:
[Sprint HTC EVO 4G LTE] SPreston2001:
Lmao!! Hilarious!!
[Sprint HTC EVO 4G LTE] SilentSummer:
Talked to WF just a bit ago to clarify their ToS.

My main concern was if I would get charged within the 181 days if the LTE breaks (and I send it to HTC) and use my old phone. I was told I would not, so I'm good there.
[Sprint HTC EVO 4G LTE] Albaholic:
I just checked, none of the walmarts in my area carry sprint and best buy hasn't received any shipments yet. :(
[Sprint HTC EVO 4G LTE] detcup4evr:
You might need vaseline also. Then we might be protected from apple,HTC,Sprint and wf. Lol

Sent from my Synergized Aggressive Lionfish Evo using the XDA app
[Sprint HTC EVO 4G LTE] darwin619:
Yep. Also it says "As soon as." Based on the track record so far, that could mean by Halloween.
[Sprint HTC EVO 4G LTE] Clock190:
Strangely, I feel a lot better about this whole thing now that we know that it was a supply shortage caused by customs rather than Wirefly or Sprint screwing up.

They really should've communicated that a little better, though. Would've saved a lot of frustration from those of us who just wanted to have an idea as to what was going on.
[Sprint HTC EVO 4G LTE] rdeets:
Now that the entire line has been released from customs, the question I want answered is how many devices are stateside? Were there enough held in customs to fulfill ALL preorders from Sprint Stores, WF, and Amazon, and possible enough to designate a launch date for Sprint Stores?

If not, we could be back to waiting for HTC to manufacture, then ship to Sprint, then ship to WF.

Depending on how many were held in customs, we could have our devices by Friday or early next week, OR we could have our devices a few weeks out from now.

There's too many damn variables in this incident, and too few lines of communication.
[Sprint HTC EVO 4G LTE] darwin619:
You would expect that during all of this retardedness HTC and Sprint would have been able to gauge demand. If demand exceeds the inventory sitting in customs, a quality company would have used this down time to rush production and shipping on a new batch.

However, nothing during this fiasco suggests that is something they are likely to do. Instead, I'm guessing weeks before they can completely satiate demand.
[Sprint HTC EVO 4G LTE] Digital Dre:
I also got punk'd drove all the way there only to be told they just sold the last one so I am just gonna take my L and wait until WF ships :mad:
[Sprint HTC EVO 4G LTE] connartist:
Bus

Been following these posts since moderators have been playing in traffic and have just one question: Does anyone think we'll have our phone in hand by Tuesday? Leaving the country on Wednesday and either need to wait on WF or get off my a** and track one of these SOBs down.
[Sprint HTC EVO 4G LTE] darwin619:
We all have opinions, but no one here knows ****.

What little we do know is:

1. Customs has released all phones they were holding.

2. The phones are on their way to Sprint's distribution center in Kentucky.

3. Once they are in Kentucky they will be shipped to Sprint.com preorders, Sprint Stores, and third parties.

4. No one knows if there are enough phones to meet all preorders.

5. No one knows which of the above gets priority.

Personally, if I could track one down locally I would in an instant. I have literally called every Best Buy and Walmart in San Diego trying to find one, but no luck.
[Sprint HTC EVO 4G LTE] leebo:
Maybe yes, maybe no. Probably no. But you never know. Could happen, but might not.

Unless it does. But if it doesn't, it won't. At least not until they ship.

Otoh, if they ship soon, then probably yes. Hard to say.

I think the latest is, "As soon as we get them, we'll ship them".

So I guess you can take that to mean they will probably be in our hands by Tuesday, or maybe Wednesday. Thursday of next week at the latest. But if they don't receive them, then no. So definitely probably maybe.

Except in the case where Sprint receives them, but doesn't ship to WF. In that case then I'd say it's doubtful.

Can I interest you in a free Bluetooth???
[Sprint HTC EVO 4G LTE] flex360:
damn

you guys really need to get your phones

wtf
[Sprint HTC EVO 4G LTE] dmband64:
Yes we really do...I think we are all losing it.
[Sprint HTC EVO 4G LTE] Matstarr:
This reply leads me to believe you work for WF lol Good job BTW
[Sprint HTC EVO 4G LTE] connartist:
Tried all local BBs and Walmarts. Might need to extend the search and make a road trip over the weekend, what fun. Thanks WF, Sprint, HTC, Customs, Jayne Cobb and anyone else I forgot to blame.;)
[Sprint HTC EVO 4G LTE] KaptainOblivious:
i feel like i just got smacked in the head by lewis carroll.... can i get a contrarywise in there?
[Sprint HTC EVO 4G LTE] LuBi:
I'll have to look into that, I can't image what difference it makes what number is tied to the device if it's activated and on the family plan. If that's the case then this a deal breaker for me, makes no sense.
[Sprint HTC EVO 4G LTE] Westfire:
This is just crazy. I got a Sprint pre-order last Thursday, watched Google Wallet crap out and I just got my UPS tracking number and the replacement phone will be delivered tomorrow. I hope this all ends soon for everyone.
[Sprint HTC EVO 4G LTE] wa0qbu:
another one up for grabs

I just walked into Wal Mart and fifteen minutes later I walked out with a activated Evo. I see today maybe another week?

Canceled my pre order with Wirefly that was the only easy part with dealing with them.
[Sprint HTC EVO 4G LTE] Droiddinho:
Ridiculous....you must be joking.
[Sprint HTC EVO 4G LTE] Westfire:
Nope. Sprint isn't have any issues shipping individual units apparently. Mass delivery issues for sure. I feel for people who still don't have the phone. But if you plan on rooting or flashing, just be careful with GW! :)
[Sprint HTC EVO 4G LTE] rdeets:
Just be careful with GW you say...

---------- Post added at 10:50 PM ---------- Previous post was at 10:45 PM ----------

On a more serious note... Sprint/HTC better move their asses with this release because June 20 is quickly approaching...

Or possibly even June 8

I love the EVO LTE, but seriously, they need the most time possible without competition to maximize consumer impact, and that window is quickly closing.
[Sprint HTC EVO 4G LTE] jpkotor:
I swear... If they don't give us some good news tomorrow... I'm gonna... continue complaining on this thread :(

The price on the BB site is $199 without mention of the $50 gift card. Are they still doing that promotion?

I guess it must be around ~150 w/ WalMart since someone posted $158 out the door.

---------- Post added at 05:02 AM ---------- Previous post was at 04:51 AM ----------

I have already looked into switching my family to AT&T and getting a Galaxy S3. This whole EVO situation and lack of communication has made me wonder why I'm with Sprint still anyway. My brother has never gotten a sliver of WiMax with his Evo Shift in Central California. I won't have LTE here in Philly until the second rollout. For the same price I can have virtually the same plan with extensive LTE coverage and a Galaxy S3; or, if I really wanted to stay loyal to HTC I'd go with a One X.

Either way I'm leaving in two weeks to Europe for a month so best case scenario I'd get to enjoy my LTEVO for a couple weeks, most likely scenario for a week, and worst case scenario not at all until I come back to the States and the Galaxy S3 has already been released, rooted, and readily available tearing up the airwaves with AT&T's LTE, which is very good here in Philly.
[Sprint HTC EVO 4G LTE] rdeets:
The REALLY bad thing is, IF the Galaxy S3 is launched on June 20, we're about exactly between when the EVO LTE started taking preorders and when the Galaxy S3 launches. Beginning of next week we'll be closer to the Galaxy launch than the EVO LTE preorder.
[Sprint HTC EVO 4G LTE] shook187:
I too was thinking about switching to AT&T and even went as far putting a package together. The fact that I had to add $20 for text massaging and $30 for only 3GB of data I was like, no thanks. 3GB of data just isn't enough.
[Sprint HTC EVO 4G LTE] rdeets:
I would never go back to AT&T.... They're the AT&T of cell pho- Oh, wait...

If I were to go anywhere, it would be T-Mobile. Relatively affordable prices (unlike Verizon) relatively non-****ty customer service (unlike AT&T) and you can buy devices directly from Google (unlike Sprint).
[Sprint HTC EVO 4G LTE] shook187:
Sprint will just push the launch of the S3 further out if the EVO LTE launch date is close to each other. Makes no financial sense for sprint to have both phones release so close together.
[Sprint HTC EVO 4G LTE] rdeets:
Except for the fact that other carriers are offering the EXACT same phone as a premiere device. If it was a Sprint exclusive product, you'd be correct, but since it isn't, if they delayed the S3 as well, they would just be hurting on TWO product lines rather than one.
[Sprint HTC EVO 4G LTE] jpkotor:
Yea, it could work out to be more expensive depending on individual vs family and then who in the plan would want data. It only works out the same price for me because I know my dad wouldn't need data, the ol' man isn't smart phone savvy. So I'd only pay for mine and my brother's data... until he graduates then he better start splitting this bill with me haha...

With WiFi everywhere I frequent I only use a few hundred MB/month on my Evo and my brother uses < 100 MB. How much do you break 3 GB by?
[Sprint HTC EVO 4G LTE] blkswanpres:
In that case why do you need WiMAX or LTE?
[Sprint HTC EVO 4G LTE] sandtrapjack:
I almost choked from laughing at this. You just summed up this entire thread with respect to Wireflys Customer Support in one post.

Well Done!
[Sprint HTC EVO 4G LTE] jshawjr:
Let me again say how satisfied I am with the Superior Customer Service that received from Wirefly today! I placed a new order yesterday for three phones which cost $149.99 each. After, informing Wirefly that I had an old order that was placed several weeks ago with an advertised price of $119.99 each through Friends and Family promotion, but that order was automatically canceled because my upgrade through Sprint was not yet approved. I requested that they offer me a price match on my first order of $119.99 each for my new order. They guaranteed the price and reinstated my original order!!! Of course I have to wait several weeks until customs releases the phones to the U.S. borders to receive my phones, but I knew that going into the transaction...this triggered a tremendous cost savings on three phones!!! If I have to wait a month!!! I'm okay with that, due to the huge savings i incurred on these phones...
[Sprint HTC EVO 4G LTE] LTEvo:
I know this is a legit post, but just sounds almost like you work for WF. Probably cause good customer service is like spotting the lochness monster with these guys. :p
[Sprint HTC EVO 4G LTE] jpkotor:
Because I didn't say I use 0 mb of data per month.
[Sprint HTC EVO 4G LTE] Traceamount:
Just thought this might make good reading (sorry didnt see it posted anywhere if it is) for people still waiting and/or thinking of switching. (Yea its prob not the same model etc etc, I know) Delays on the S3 lol

http://www.ibtimes.com/articles/346413/20120529/samsung-galaxy-s3-release-delays.htm
[Sprint HTC EVO 4G LTE] ckoadiyn:
Really there is spam all over about the s3 in this forum
[Sprint HTC EVO 4G LTE] alchemist316:
We all know delays on the s3 really no need to post here

Thanks
[Sprint HTC EVO 4G LTE] sandtrapjack:
Little something to take our mind off of this painful shipping delay. Just picked this up off of eBay. Good deal on a 32GB Class 10 microSD.

29.99 & free shipping. Since the EVO LTE does not come with a SD card, I had already picked up a Class 4 microSD, and picked up the Platinum holster and case for the EVO 4G LTE. Both still in their packaging, waiting for my EVO LTE. Guess the Class 4 is going in my daughter's phone now.

If interested:

http://phandroid.com/2012/05/30/sam...als/?utm_medium=referral&utm_source=pulsenews

Heck, I ordered one just to see which I received first....the phone or the card.
[Sprint HTC EVO 4G LTE] SPreston2001:
Well I may not have my LTEvo from Wirefly yet, but they did make good on the free bluetooth promise lol. The FedEx guy just delivered my bluetooth and while its a cheap bluBUG headset, it does function and is very lightweight.

---------- Post added at 10:49 AM ---------- Previous post was at 10:35 AM ----------

I in no way work for Wirefly but the customer service hasnt been bad for me. Yes they cant give me a direct answer as to when my phone will ship out, but they did honor the $119.99 friends & family price after the promotion was over, give me a free bluetooth, and upgrade me to next day shipping. None of my local stores have them either so im stuck regardless lol.
[Sprint HTC EVO 4G LTE] rdeets:
How are all of these people getting their bluetooths already? I was offered mine on like the 13th, and haven't heard a peep about it since.
[Sprint HTC EVO 4G LTE] scrapir:
I called wf yesterday and asked if they had any clue of when they will get some phones in and they still don't know. They did offer me the bluetooth or a case. I took the case. They also waived any shipping fees and upgraded it to next day or something like that.
[Sprint HTC EVO 4G LTE] O.LPZ81:
I got mine about 1 week and a half ago. Came in pretty quick. It's ok nothing to brag about. I dont really see when I would use them, as my car has bluetooth.
[Sprint HTC EVO 4G LTE] ajohnson16:
Just to confirm what's been posted earlier in this thread, if I'm able to find one at a Wal-Mart then I shouldn't have any problems with upgrade discount even though I have a pending order with Wirefly?

It seems no one else has but just want to make 100% certain before I even attempt to get one locally and cancel through Wirefly.
[Sprint HTC EVO 4G LTE] david279:
Yea you shouldn't have a problem. I did the same thing. Canceled my order with wirefly as I completing my order with Walmart.

Sent from my EVO 4G LTE
[Sprint HTC EVO 4G LTE] ajohnson16:
Is there anything necessary that I should have ready if I'm able to locate one (ie account numbers, etc.)?
[Sprint HTC EVO 4G LTE] SPreston2001:
Yeah they wont know until they receive word. I think if they really knew something and were instructed not to say anything, one of the CSR's would have slipped up and said something by now. They must really be in the dark about the shipments.
[Sprint HTC EVO 4G LTE] david279:
If your not the primary account holder you'll need the primary social and driver license number.

Sent from my EVO 4G LTE