yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] caspertodd:
Success on upgrading to free next day shipping! When I saw it was Radhe, I was like "uh oh" since he has shot down others. Here is my script:

You have been connected to Radhe .

Radhe : Hi Jason. Thank you for contacting our chat support group.

Radhe : I'll definitely check and assist you with the shipping details.

Radhe : For security reasons, could you please verify the last four digits of Social Security Number updated on the order?

Jason: ####

Radhe : Thank you for the verification.

Radhe : Jason, the order is placed for upgrading the number ###-###-#### with phone model "HTC EVO 4G LTE".

Radhe : Unfortunately, we don't have any specific information about device yet.

Jason: Can I please get courtesy upgraded next day shipping as others have received? I do not want to be without a phone this weekend, and am hoping that it ships out today.

Radhe : I understand your concern. I'll definitely discuss the issue with my supervisor and get upgrade the shipping method to Next Business Day for you, however, I can not assure package will be delivered by this weekend.

Radhe : Sprint announced that devices would be available be late this week.

Radhe : However, we don't have specific information yet.

Jason: I am hoping so since BestBuy has their phone today for customers. Thank you for upgrading my shipping though. My fingers are crossed that you do get stock today.

Radhe : You are welcome. It's my pleasure to help you.

Radhe : That would be great.

Radhe : We'll be happy to process the order for you once phone model would be available.

Jason: Ok, thank you for your help.
[Sprint HTC EVO 4G LTE] ajohnson16:
I mean, it really hasn't bothered me to wait until this point, but does the line "we don't have specific information yet" bother anyone else?

At this point of the game, how do you not have anything that you can tell customers? Seems kind of ridiculous to me.
[Sprint HTC EVO 4G LTE] FlowingAway:
The lack of information given, specifically surrounding Wirefly, is enough to make me not order from them again. This is ridiculous. People are literally getting their phones as we speak and us WF customers are still getting zero info about anything. Still though, I saved 80 bucks. But does that give them the right to be totally clueless?
[Sprint HTC EVO 4G LTE] rank78:
FYI, BB employees aren't any more informative and they are a national brick and mortar. I'm pretty disappointed myself but to be honest the people with the best info is Sprint and that's because they are the primary retailer.
[Sprint HTC EVO 4G LTE] ajohnson16:
I can understand Sprint being the primary retailer but you would think there would just be better communication all around.

I can understand not knowing what would happen while the phones were stuck in customs, but when they're at the point of consumers having the devices in their hands, third-party retailers should know exactly when they will be getting and shipping their devices.
[Sprint HTC EVO 4G LTE] sandtrapjack:
I've ordered a couple of phones through Wirefly. And they were delivered and activated very quickly and delivered on time as promised.

This is the first pre-order I have done though, and I suspect that they are at the mercy of the shipping company and have no control on that aspect.

Based on my past experience with them, I will give them the benefit of the doubt....this time.
[Sprint HTC EVO 4G LTE] GoldenGlove:
This is the only phone that I've ordered from Wirefly... it will probably be my last as well.
[Sprint HTC EVO 4G LTE] gosox22:
This is also my first order with Wirefly. It will also be my last if it doesn't ship today. It's more the unwillingness to share information with the customer that bothers me. In general though, I now despise preorders. I was also involved in the Asus Transformer Prime preorder disaster, and now this. The Transformer Prime was well worth the wait, though, and I'm sure this phone will be too. Still frustrating.
[Sprint HTC EVO 4G LTE] victorythagr8:
Don't blame wirefly for HTC and sprint mistakes. **** every store outside of sprint don't know what is going on until sprint actually announce an official launch date.

HTC should've had this **** fix before they even announce the may 18 date.

I bought many phones with wire fly and they brought my phone in a timely matter
[Sprint HTC EVO 4G LTE] rank78:
I have to ask, who will you order from next time then? If you read the other threads people are upset with Amazon for the same reason, BB is split with some having stock while others don't or have no idea. The temp ban from Apple/ITC was completely unusual so its a bit unfair to judge any 3rd party for this fiasco. I got my EVO 4G from WF after release and got it on time, preordered the EVO 3D from Amazon but had to wait a couple days I think, never preordered from Sprint but you pay more than the others and yes you'll get it first but often the tracking info comes late.

I got my EVO LTE from WF for $150 and upgraded to free next day shipping while others were lucky enough to get theirs for $139, $119, or even $99 due to various deals without tradein. Even if I was still able to preorder from BB I would be paying $150 plus taxes and have to drive to the store and sit there. That isn't terrible but I know after a few days of owning the phone and the excitement settles I would have wished I could have been more patient.

So yeah, feel free to put all your issues on WF but remember all 3rd parties are in the same boat. Want the quickest option? Stick to Sprint but expect to pay more. It's still early though so for all we know WF will get their shipment and ship within the hour as they stated.
[Sprint HTC EVO 4G LTE] gosox22:
Agree this might be a one-off situation, but preorders are already being picked up at Best Buy. If Best Buy is authorized to release their preorders, all the other third parties must also be authorized. But the true moral of the story probably is if you want your preorder fastest, order directly from Sprint.
[Sprint HTC EVO 4G LTE] blkswanpres:
I am not angry with Wirefly over this whole thing, but you would think that they had tracking numbers for their shipment, numbers they could pass to their CSR's.
[Sprint HTC EVO 4G LTE] caspertodd:
It is possible that Wirefly really doesn't know when the phones will come in. They were the only 3rd party that I know of that told us in the beginning about the delay, and sent us a followup email to give us an update. They also are giving a lot of people free next day shipping, which they do not have to do. I too wish that they had info to tell us on the phone, and hope that they get it to me tomorrow, but to be honest, I have nothing but praises WF. I feel like they are doing what they can to take care of me...so far.
[Sprint HTC EVO 4G LTE] purock:
This is what keeps me going (I'm an Amazoner btw). Next week at this time, EVERYBODY should have their phones and this bump in the road will be a forgotten conclusion. Sure it sucks, and it will suck a lot during the long weekend. But at least I stuck with my patience and saved $62 for half of week of use.

Besides I probably should focus more on studying for the CPA exam this weekend then playing with my phone. #Brightside
[Sprint HTC EVO 4G LTE] gosox22:
Stop trying to be all rational! :) Of course in the grand scheme of things it is well worth the $60 savings. As I think about it, there really isn't much blame you can put on Wirefly. I'm just incredibly impatient when it comes to shiny new electronic toys.

And as a CPA myself, good luck with the exam! It is the greatest monkey off your back ever once you complete it!
[Sprint HTC EVO 4G LTE] O.LPZ81:
I saw this on twitter earlier around 10am. Wirefly was getting called out. According to their statement they are still waiting for Sprint to ship them out.

@InsideSprintNow I wish Wirefly would get their head out of the sand and get their supply shipped! -- B Bradley (@synikil)

@InsideSprintNow Hi Brandon, We will ship them as soon as we receive them. Waiting on Sprint to ship them to us. -- Wirefly.com (@Wirefly)
[Sprint HTC EVO 4G LTE] vulcZ:
This was my first time ordering to WF and the experience was overall pleasant. I realize the delays aren't their fault so I'm okay with it. We'll have to wait and see how the activation goes and whether or not my discount remains intact. I've ordered from Amazon Wireless twice now (3VO and E4GT) and their activation was flawless and my account was unchanged (with the exception of the contract extension to the appropriate lines).

I'll probably never order from Sprint again. WF and Amazon both have better prices, and the lack of sales tax is HUGE for me (from California).
[Sprint HTC EVO 4G LTE] FusionX:
100% agree, I just finished a chat with wirefly, they probably are being left in the dark by htc/sprint a little themselves. I did get free next day shipping for my order at least... :D
[Sprint HTC EVO 4G LTE] rank78:
Good luck on the exam!
[Sprint HTC EVO 4G LTE] FusionX:
Before placing my pre-order with wirefly I called sprint and the girl I spoke to assured me that I would not lose my discount. Essentially, since I already have an EVO 4G and the bogus premium data charge, nothing at all will change aside from the phone itself and the contract extension.
[Sprint HTC EVO 4G LTE] SilentSummer:
Seems less and less likely we will hear anything today as every hour passes. :(
[Sprint HTC EVO 4G LTE] willn333:
Is anyone else having problems with viewing order status on WF's website? I try to pull mine up and it is saying "Can't find an order in the system." When I call WF, they told me they still show it in pending status, but they assured me it was still there.
[Sprint HTC EVO 4G LTE] SilentSummer:
Still comes up fine for me. Still the same status as 3 weeks ago.
[Sprint HTC EVO 4G LTE] vulcZ:
I can see my order just fine on their website.
[Sprint HTC EVO 4G LTE] djboo4you:
A couple days ago the website told me "Can not find your order" or something along those lines...I just waited a few hours and checked again...it showed up no problem
[Sprint HTC EVO 4G LTE] blkswanpres:
But there is still time, do not loose hope!
[Sprint HTC EVO 4G LTE] Holyrolla:
After 3, it'll be all downhill...that is unless they change their policy about getting phones out same day.
[Sprint HTC EVO 4G LTE] purock:
What I don't understand is how Best Buy managed to get phones into their distribution centers and then have them shipped to arrive at stores today (extra step).

Where Wirefly and Amazon only needs to have the shipments arrive at the distribution center where they will be sent out directly to consumers. Perhaps WF and Amazon are waiting on an 'official' word from Sprint?
[Sprint HTC EVO 4G LTE] caspertodd:
If you go from their Customer Service link to log in, this may happen. It does it to me too. Try going here:

www.whereismyorder.com
[Sprint HTC EVO 4G LTE] Holyrolla:
THIS. For some reason, the order won't pull from their site.
[Sprint HTC EVO 4G LTE] FlowingAway:
This whole thing has been such a cluster. If it doesn't arrive tomorrow, I won't see it til next Thursday at the earliest. I'm going to Destin, FL Sunday-Wednesday.

Thanks a lot, whoever is to blame :)

(mainly blaming Apple, because I want to)
[Sprint HTC EVO 4G LTE] willn333:
Ahh that works. Wierd....
[Sprint HTC EVO 4G LTE] blkswanpres:
I fixed that for you, don't thank me just trying to help out where I can.
[Sprint HTC EVO 4G LTE] squigey:
It looks like even the Sprint corporate stores are out of the loop as well. You would think though ordering through a corp store would be exactly the same as doing it online....

I think the latter might be true though...they could just be waiting on word from Sprint.

I should add that I'm just going to wait it out regardless. I got in when the price was 119 and no CA tax, so I'm saving quite a bit.
[Sprint HTC EVO 4G LTE] gosox22:
Ok, I have officially shifted all of my frustrations back to Sprint. How the hell have they not given the 3rd parties the offical OK to release PREORDERS yet?? They have yet to even name the official national release day, which leads me to believe it will be Tuesday at the earliest. Granted, they had to deal with some crap because of HTC/Apple, but not even a peep out of them as to the status of things. Even our friend ISN has gone suspiciously silent. Bah, I don't even know why I get so worked up about things like this, but oh well.
[Sprint HTC EVO 4G LTE] RyanInAj:
I think WF just takes forever to update their systems and get emails out to everyone. They probably have them and are sorting them out right now. There are people out there getting their EVOs as we speak. I'm really optimistic about getting it tomorrow - as long as you have the upgraded shipping.
[Sprint HTC EVO 4G LTE] purock:
This whole thing doesn't make sense. Phones clear customs last weekend and the phones are finally making progress at the end of the week. Best Buy is getting phones before corporate stores. There is still no official launch date from Sprint. Bad logistics, bad communication. eh?

But I hear ya. You got a better deal then me. For me, saving $62 and having to wait an extra 5 days is still worth it in the grand scheme of things. I'm still going to have that same opening the box feeling that everybody gets. That $62 can help go to an external battery charger instead.
[Sprint HTC EVO 4G LTE] SilentSummer:
The lack of communication and generic messages from every side is what makes this experience more frustrating then anything.

If we had an official timeline of when our phones get shipped, it would make everyone a lot more happier.
[Sprint HTC EVO 4G LTE] blkswanpres:
Even if they told us that we wouldn't get the phones until Tuesday, at least we would know.
[Sprint HTC EVO 4G LTE] FlowingAway:
Exactly. Tell us something besides a copy/pasted statement that essentially says nothing.
[Sprint HTC EVO 4G LTE] Art2Fly:
Honestly I am pretty certain the phones will be shipped out tomorrow meaning we won't see them until Tuesday at the EARLIEST.
[Sprint HTC EVO 4G LTE] SilentSummer:
Funny, I'm pretty sure someone posted this yesterday about Today and receiving them Friday. :rolleyes:
[Sprint HTC EVO 4G LTE] Art2Fly:
Yeah, except there are multiple reports from best buy and inside sprint sources that tomorrow is the date we've been waiting for
[Sprint HTC EVO 4G LTE] squigey:
I think Sprint wants to make sure that's its ready and available, even if in limited quantities, to most of its retailers/resellers. I think once they're reasonably sure everyone's ready with their inventory, that's when that launch date will be announced.

Best Buy still seems hit and miss. I've seen people mention they've gone to the store they pre-ordered from and are being told next week they'll have it.

Yep the money saved is worth the wait....just need to suppress that need for instant gratification.
[Sprint HTC EVO 4G LTE] SDRaver:
Guys, guess what!!

http://www.youtube.com/watch?v=yEqVT4vWCA8
[Sprint HTC EVO 4G LTE] Joshnor713:
Why don't they announce the date though? That's what's weirding me out. What are they waiting for, more shipments to come in?

People are getting their phones, Sprint has successfully delivered their pre-orders first, that's over now. By now we should at least know what's going on with our 3rd party pre-orders. This is ridiculous, especially after the whole delay ordeal and they know people are antsy.
[Sprint HTC EVO 4G LTE] tamas413:
What do I need to say for WF to upgrade me to next day shipping?
[Sprint HTC EVO 4G LTE] caspertodd:
Just ask if you can be upgraded to complementary next day shipping as others are getting. If they say no, disconnect and reconnect, then try again. Just be nice to them, and they should do it.

Actually, Courtesy Upgrade Shipping is the term I used when I asked for it. Good luck!
[Sprint HTC EVO 4G LTE] mrrogers1:
I think we've all be in the boat for this long, it won't take too much long and even if it does, I would MUCH rather have them, devices in hand, saying you'll get your phone XX/XX/XXXX rather than making a promise the have a good chance of not being able to keep.

The message is, and will remain, "As soon as possible" until they have phones and then they can make some promises beyond the fact that we'll get them as soon as they can get them to us.

Can you imagine the uproar if they give us a date and then can't hit it? Oh man, it would be horrible. :)
[Sprint HTC EVO 4G LTE] glittler:
I know that would be like saying that the Release date would be... oh say... the 18th and not hitting that.
[Sprint HTC EVO 4G LTE] litlepyro:
Like on or before May 18th
[Sprint HTC EVO 4G LTE] mrrogers1:
I mean, for a second time it would be worse and we all know, WF/BB/Amazon all got burnt right in line behind Sprint. I have a feeling this may change releases for all parties involved. I know I'll never forget it. Depending on how long this takes, I don't know if I'll have the patience to wait it out for $100 in savings BUT I, just as the rest of you all, committed so I'm gonna keep my $100 and wait it out, this time. :D
[Sprint HTC EVO 4G LTE] blkswanpres:
I might not have waited if it were just my phone, I paid $199 for my OG Evo, but this time I am getting three, and well its hard to turn away nearly $300 in savings.
[Sprint HTC EVO 4G LTE] sandtrapjack:
Well its 3:30 PM CST and even if Wirefly received the shipment right now, it is doubtful anyone would receive it by Friday the 25th.

Heres to a long 3-day weekend with no deliveries, even if they did get them on a truck.

I am resigned to the fact that I will not receive my phone until next week at the earliest.

On a lighter note, the EVO 4G LTE I ordered for my wife through Sprint was delivered today. Much to her dismay, since I did not get mine, she has already surrendered to the fact that I will be messing around with her phone.
[Sprint HTC EVO 4G LTE] blkswanpres:
Why is it doubtful, assuming they are a large enough warehouse they could have up to 8 to 10pm to ship.
[Sprint HTC EVO 4G LTE] mrrogers1:
No doubt man!
[Sprint HTC EVO 4G LTE] sandtrapjack:
True, Wirefly could possibly do that, but that does not mean the shipping company will get them processed fast enough. It could be stuck "Waiting for processing". And we won't know until it is scanned in.
[Sprint HTC EVO 4G LTE] Txsrooster:
just wish it would update from "Approved - Awaiting Inventory" to processing, boxing, licking stamps, sitting in the outbox...any step forward would be nice...as long as it doesn't say increasing to $199.00..
[Sprint HTC EVO 4G LTE] O.LPZ81:
It's going to be a loooooooooong weekend. I guess I could flash another ROM on my OG EVO just for old time sake....
[Sprint HTC EVO 4G LTE] roundaway:
Thanks for the tip. WF added next day business at no charge. Then was offered device protection, then insurance, then a screen protector. Nice folks and glad I ordered from them.
[Sprint HTC EVO 4G LTE] DtownJeff:
You have been connected to Diego.

Diego: Hi Me. Thank you for contacting our chat support group. I'd be glad to help you with the concern.

Diego: How are you doing today?

Me: Great, Thanks!

Diego: That's great!

Diego: For security reasons, could you please verify the last four digits of your Social Security Number?

Me: ####

Diego: Thank you for the verification.

Diego: We received word earlier this week that US officials finally cleared the Sprint HTC EVO 4G LTE shipment. Sprint announced that they will begin shipping devices late this week. As soon as we receive the phone we will turn them around immediately and ship them to our customers in the order in which their purchases were received.

Me: You guys have to know something. There are 1000's of wirefly fans waiting for this phone.

Diego: Yes, I can understand your concern and we also waiting for the stock. Once we get the phones in our distribution center, we will start shipping the phones.

ME: Ok, Thanks. I will wait for the email.
[Sprint HTC EVO 4G LTE] Matstarr:
1-800-444-9543 Corporate Office. Time for everyone to call and ask what is going on here. We are paying customers and WF is withholding information about a phone like we are asking for top secret F.B.I. Files. I understand the delay but the communication is horrible. I will also have you guys know that we didn't get an update Email until after I called and asked why every other company besides WF alerted all consumers of a delay.
[Sprint HTC EVO 4G LTE] jackrm9:
I just got off the phone with corporate..she said phones are there and being processed and will be shipping tomorrow. In the order they where ordered..i ordered on the 9th hope mine is delivered in the first batch! She also said they did get a big batch of them in.
[Sprint HTC EVO 4G LTE] caspertodd:
So no phone until Tuesday? Well, that sucks.
[Sprint HTC EVO 4G LTE] Joshnor713:
Thanks so much!

BTW, we should be hearing this from them, not you! I hate how these companies stay quiet.
[Sprint HTC EVO 4G LTE] grayn0de:
Asking for a free upgrade to Next Business Day delivery worked for me. Should take the edge off the wait a little bit... :rolleyes:

-----------

You have been connected to Manoj .

Manoj : Hi T. Thank you for contacting our chat support group. I'd be glad to help you with your order.

Manoj : For security reasons,could you please verify the last four digits of your Social Security Number?

T: ####

Manoj : Thank you for the verification.

T: No problem.

Manoj : I see that this order is placed for "HTC EVO 4G LTE" which is a pre-order.

T: Yes. That is correct.

Manoj : Unfortunately, we do not have any shipping information of the phone model yet.

Manoj : So, as soon as the phone model will be available in our stock, we will process the order further.

Manoj : I also see that there is "2nd Business Day" shipping method updated on the order.

T: I know. I was wondering if it would be possible to get an upgrade to next day delivery.

Manoj : Sure, if you wish I an upgrade the shipping method from "2nd Business Day" to "Next Business Day"; however, it will cost you $19.99.

T: But there are others who are receiving Courtesy Upgrade Shipping to next business day because of the wait, while those who pre-ordered from other places (Best Buy & Sprint) already have their phones delivered.

T: Would this be possible for me?

Manoj : I do agree with you and upgrading the shipping method to "Next Business Day" free upgrade.

Manoj : I have upgraded the shipping method to "Next Business Day" free upgrade.

T: Thank you very much! You are awesome.

Manoj : You are welcome.

Manoj : Is there anything else I can help you with?

T: So there is still no word as to when Wirefly is expecting inventory?

Manoj : Unfortunately, we do not have any update yet about the phone model availability in our stock.

Manoj : So, I would suggest you to check your order status after 24 hours.

Manoj : Is there anything else I can do for you today?

T: No, thank you. You have been a great help!
[Sprint HTC EVO 4G LTE] tamas413:
Pics or it didn't happen.

Wait...
[Sprint HTC EVO 4G LTE] rdeets:
So much for the one-hour turn around time...
[Sprint HTC EVO 4G LTE] compneo:
Same thing I was thinking.
[Sprint HTC EVO 4G LTE] jackrm9:
They may have received them 2 late 2 ship today..don't know there pick up times with fed x
[Sprint HTC EVO 4G LTE] mengy007:
I can also confirm that I've been upgraded from 2 day to next business day shipping for free. I did it over chat. =]
[Sprint HTC EVO 4G LTE] DtownJeff:
F**k the Evo. The screen is too big anyway. And the grapes were probably sour.

On a serious note, I would have liked it for the long weekend but the money I saved is well worth waiting till Tuesday. Let them work the bugs out and we will have our phones soon enough. Enjoy your memorial day weekend, spend some time with friends and family and thank a vet or two. They keep us safe so we can play with our toys.
[Sprint HTC EVO 4G LTE] ITSDARKID:
lol true but wouldn't it be better to spend the weekend with the Family/friends and A brand new EVO to take Picture with... and know you save $$?? lol
[Sprint HTC EVO 4G LTE] DtownJeff:
Well said.
[Sprint HTC EVO 4G LTE] willn333:
Amen.
[Sprint HTC EVO 4G LTE] Matstarr:
They wont say anything that's WHY I posted the number to Corporate
[Sprint HTC EVO 4G LTE] Señor Poo:
True, true. I'm already making my plans evo - less. :(