yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] sandtrapjack:
Well, I broke down, and against my own judgement I engaged in a chat with customer service.

Agent had no useful information to provide. Agent did the best with what was provided to them. And the script is getting old. I would have more production watching a bridge rust than another chat with customer service.
[Sprint HTC EVO 4G LTE] squigey:
Yea I'm not sure why Best Buy got preferential treatment, especially over the corporate stores. You'd think ordering through Sprint online would be exactly the same as ordering it at the store. The corporate stores, for the most part, seem to be as out of the loop as the other retailers.
[Sprint HTC EVO 4G LTE] dmband64:
Just talked with corporate. They don't have the phones yet and won't until early next week...they were expecting them today but it didn't work out apparently. I just went in to radio shack and git to check out the dummy unit...they had all their marketing up for it but didn't have them in yet either.
[Sprint HTC EVO 4G LTE] ring140:
Same chat I get everyday now

It's lovely to talk to someone that has no clue. The only thing they could tell me was to call the corporate office and bug them now.
[Sprint HTC EVO 4G LTE] SDRaver:
You have been connected to Hemant .

Hemant : Hi Jonathan. Thank you for contacting our chat support group. I'd be glad to help you with your concern.

jonathan cabrales: hello

jonathan cabrales: ####

Hemant : Thank you for the verification.

Hemant : How may I help you?

jonathan cabrales: my friend, what do you know about the EVO 4G LTE??

jonathan cabrales: any new updates??

Hemant : We are expecting to get next update regarding the availability of the phone very soon; however, as for now we don't have any update regarding the shipment of the phone.

Hemant : As of now we do not have any estimated shipping date.

jonathan cabrales: ok, ill chat later on right??

Hemant : Okay, if you wish you can come for another chat session.

jonathan cabrales: see ya <3
[Sprint HTC EVO 4G LTE] FlowingAway:
I'm thinking about photoshopping the 4th checkmark on the order status page just to feel what my life could be like in the future.
[Sprint HTC EVO 4G LTE] SDRaver:
LOL

THIS!!
[Sprint HTC EVO 4G LTE] FlowingAway:
Guys, Wirefly tweeted me.

Wirefly

@mhuling as soon as we receive the phone from Sprint, we will start shipping orders to our customers. Appreciate your patience until then.

Let's see. Email, Phone, Chat, and now Twitter. All canned responses. They have covered every possible base with me now.

At least they are thorough at something.
[Sprint HTC EVO 4G LTE] GoldenGlove:
Yup, I'll never order a phone from them again after this debacle.
[Sprint HTC EVO 4G LTE] JGillis2391:
Meh, I had a feeling we'd be one of, if not the last people to see our phones arrive. I guess I'm OK with it since I spent $50 less but this is still getting pretty ridiculous that we still have no definite information. I have all of my EVO 4G LTE accessories ready to go but no phone :( I need to try my hardest to stay patient and HOPE we get the phone Tuesday!!
[Sprint HTC EVO 4G LTE] LuBi:
@ISN on WireFly, Amazon, and others..

You guys see this? Really kinda unbelievable.. It's as if they got lost in transit :mad:.

Source: http://insidesprintnow.wordpress.com/2012/05/25/friday-am-update-on-the-htc-evo-4g-lte/
[Sprint HTC EVO 4G LTE] mrrogers1:
Not that it hasn't been said quite a few times in the last 40 some odd pages, WF is covering their own asses here. The initial hold up was completely out of their control and I'm sure they are like, "Damned if we get burnt twice on this deal!" and who, in their right (and rational) mind can fault them for that? Come on....

I think the main and glaring difference between BB/RShack and WF/Amazon is that these businesses have, well, been in business with Sprint the longest AND have brick and mortar locations across the country. I wouldn't say Sprint is purposely shafting "us" but they are servicing in a pretty logical business model manner. I doubt it has anything to do with us saving money because BB was only charging $150 OR $119 for the "devices" (sure, they gave the purchasers GC's in the amount of the difference between the $199 reg price to buy more stuff in their stores BUT....). I would think the stores aren't passing phones out because of ALL the places that really need to have as many units on hand as possible, the Sprint Stores are THE ONE. They'll look worse than anyone else if they get in 3 phones and start giving them out. Angry and illogically pissed off customers on chat or a long distance call are a totally different beast when compared to in the store crazies.

As for the CSR's, they get paid to be the front line and are only regurgitating what they've been told. Diverting from that message could cost them their own jobs so let's not bust their or anyone else at WF's balls over this. Just like kicking the dog, it's only going to make you feel better. :D

I did notice something else (besides the delivering ASAP message) that has remained constant since ordering the phone.... That button hasn't moved. :rolleyes:
[Sprint HTC EVO 4G LTE] Joshnor713:
What's interesting is, if you think about it. Sprint could have deliberately delayed them so that people would do exactly this, not buy from 3rd parties next time and buy directly from Sprint. It makes perfect sense to me, Sprint is playing the game.

It makes zero sense that these guys don't have their shipments yet. Everyone who preordered the device, either person or company, should've gotten it yesterday or today. I really believe this is Sprint's doing. Sprint really wants to emphasize/prove that ordering from them is what you should do.
[Sprint HTC EVO 4G LTE] FlowingAway:
This type of unforseen-series-of-events-leading-to-my-sorrow seems to always happen to me. This time though I have some other folks to share it with! I'm trying to make light of it to ease the pain.

WF 4-Life
[Sprint HTC EVO 4G LTE] Kidromulous:
I guess we will see how it goes next week my friend
[Sprint HTC EVO 4G LTE] chuunarusamurai:
Everything is in the mind, because of everybody's anticipation on this device, its making the Evo LTE more popular then it is. Everything will work out regardless of where you purchased it from.

We all will see what will happen during this upcoming week.
[Sprint HTC EVO 4G LTE] w3r3wolv3s:
Couldn't wait

Cancelled my Wirefly order and went through Sprint. My OG EVO took an accidental swim in Mexico, so I just cant wait 3 weeks for a new phone :)
[Sprint HTC EVO 4G LTE] purock:
Haha. Me and you are in the same boat. But my phone took a permanent swim.

I ordered through Amazon and everything seems status quo so far. They upgraded me to free overnight shipping, threw in another car charger (like I need another) and informed me that the phone will ship the latest by Friday. Plus I saved $62 dollars.

No wonder why I am such an Amazon fanboy.
[Sprint HTC EVO 4G LTE] purock:
What's funny is that I canceled with Sprint, but they told me that they will still be shipping the phone in all likelhood to me. " Just call up customer service to send it back when you get it. "

So if it turns out that there is an issue with Amazon, I could probably cancel with them and and tell Sprint I would like to keep the phone.
[Sprint HTC EVO 4G LTE] PsiPhiDan:
Amazon says they're on backorder right now too. I checked it out moments ago for fun (I'm pre-ordered through BB). This phone may be more popular than some think...
[Sprint HTC EVO 4G LTE] five40:
Gonna cancel my order also, this is BS!
[Sprint HTC EVO 4G LTE] alchemist316:
new pic in 1st post from facebook wirefly!
[Sprint HTC EVO 4G LTE] chuunarusamurai:
For everybody's sake, I just spoke with a representative from wirefly over the phone, She said that they will receive shipment by the 18th and will send out an email with a tracking number that day.

I guess all the people that cancelled their orders from wirefly, relieved their demand..
[Sprint HTC EVO 4G LTE] Curb71:
I saw that too but optimistically thought maybe it says that because they don't have them in stock, yet.?
[Sprint HTC EVO 4G LTE] alchemist316:
Wirefly Good question Nicholas, we will start shipping on the 18th (the official launch date) for those who ordered the first couple days of the pre-order. We've been told by Sprint that the inventory on the 18th is going to be limited but we should be getting more shipments each week. We are telling people 2-3 weeks just to be safe buy we hope to be able to ship much sooner. The good news is I've played with the new Evo and it's very, VERY nice...you are going to love it. Thanks for shopping with us. Barry

27 minutes ago · Like

obviously from fb
[Sprint HTC EVO 4G LTE] scottspa74:
Yeah, I was just on the phone with WF about 2hrs ago too. Talked to rep and she said the latest update they have is that all is good for 18th. She Even got her supervisor involved. They couldn't seem to find any info suggesting it'd be weeks out.

Maybe people clearing their order reduced backlog, but I kinda doubt that. Also, yeah, I think this phone is going to be more popular than many thought. That is good. The anticipation seems to be killing all of us though. I do hope xda deletes all these threads once the Evo gets out to the masses. *clutter*

Edit: also, good points made by LTevo about wireflys history and standing in industry. Hard to imagine sprint leaving them too short-handed. But about lack of s4, that's the ****s. Probably hard to ramp up production much for those. :(

sent from 2yr old Evo on ICS
[Sprint HTC EVO 4G LTE] BrianBaker:
This phone will be hard to find for a while after release just like the OG Evo and the latest Galaxy Nexus on Sprint...I have no doubts that the popularity of this phone will be high.But that's not why they will be back ordered.The reason they will be back ordered is because of the low quanity of S4 Chips available.They are already in a pinch at Qualcomm with these chips and now they have to reserve even more for the more popular higher demanding galaxy s III..Supply and demand my friends.

Sent from my sticky fingered ice cream sandwich Evo 3D
[Sprint HTC EVO 4G LTE] shook187:
HTC One S and One X has been in stock since launch and I'm sure the EVO LTE won't be any different.
[Sprint HTC EVO 4G LTE] BrianBaker:
One S and the One X weren't back ordered before release...The demand for this phone will be high especially with the low quantity of Snapdragon S4 processors as of now.

The Evo LTE will be a far more popular device than the One S or X. Some cities you will not be able to just walk in a pick up the phone..
[Sprint HTC EVO 4G LTE] kf2m:
It doesn't matter to me if it takes 2-3 weeks to get the phone. Still rocking my OG Evo. It'll give Sprint a little more time to start testing LTE in Manhattan. :D My first WiMAX connection was 3 weeks after launch day in Elizabeth, NJ on my train ride to NYC. Midtown Manhattan didn't get WiMAX until mid-August. Now I get WiMAX all over. I hope that the LTE rollout happens just quickly.
[Sprint HTC EVO 4G LTE] Cuppeerr:
I remember buying the og evo it was impossible to find and I had to keep calling every store every hour haha
[Sprint HTC EVO 4G LTE] NasTraDooMis:
Heres a SanDisk 16GB MicroSDHC Card Class 4 for $3 ! Sale ends in 35 mins though.

SanDisk 16GB MicroSDHC Card Class 4

* shipping is $4.99 though :(
[Sprint HTC EVO 4G LTE] huludical:
Just canceled and ordered with sprint :)
[Sprint HTC EVO 4G LTE] PsiPhiDan:
Is Sprint still okay on pre-orders, or are they backordered now too? I ask because I have no commitment at this moment (BB has my name and phone number, but no money down), and was considering ordering with Sprint if I could get the phone early like everyone else. But if not, I'll stick with BB.
[Sprint HTC EVO 4G LTE] willn333:
I wish you guys would stop posting chat logs. If we have established that they are canned response, we don't need 50,0000 posts with the SAME INFORMATION! That is how these threads get to 300 pages. Just chill out and IF you get a different response, post it, if not, just DON'T POST!
[Sprint HTC EVO 4G LTE] crapid:
I scored a bag of crap from woot on Tuesday...any bets on what arrives first, my new EvoLTE from Wirefly or my crap?
[Sprint HTC EVO 4G LTE] rank78:
Funny that the 2 online retailers, WF and Amazon, are left out in the cold while brick and mortar have stock. Hmmm, these online retailers score a lot of business for great deals, fast shipping, and NO tax. BB has been suffering due to no longer being the 'best buy' with online competitors. Which of these 2 camps have a longer and closer relationship with Sprint? Yep, BB. Who knows maybe I'm way off but I find it suspicious that WF and Amazon have yet to even hear about when their shipments will arrive, not to mention ISN not even able to get info.
[Sprint HTC EVO 4G LTE] rdeets:
Well.. it looks like Amazoners got an update:

Hope that isn't a bad sign for WF...
[Sprint HTC EVO 4G LTE] purock:
Well mine still says Jul 3rd.

I was able to get a preorder in with a BB store an hour ago. They applied a $50 gift card as a deposit. That way if this is some sort of conspiracy, I'll be able to fall back on the BB order.

It drives me nuts when I see that ISN knows nothing about Amazon/Wirefly updates. Sprint is just so quiet about it all. But hey look! You can now get your preorder at Target! I didn't even know they sold phones.
[Sprint HTC EVO 4G LTE] ucallmebobby:
Since nobody can get any info from Wirefly, maybe it's time to start asking Sprint:

I tweeted:

@sprint Why are 3rd party resellers taking so long to get the EVO 4G LTE? Wirefly claims they still haven't received any!
[Sprint HTC EVO 4G LTE] Matstarr:
I just got off the phone with Corporate all WF is doing is lying to all their customers. I will never be using them again. I called twice today and was told to different stories. I will be looking to find it elsewhere and if I do I WILL CANCEL. I am also on a mission to get as many people as I can to cancel. Its a phone and I feel like Im trying to read JFK's files in an F.B.I. vault
[Sprint HTC EVO 4G LTE] waterbound:
More of the same (but no copies of my chat log :-) Just talked to a manager at 800#

I decided to call the 800 number and with all intentions to see what escalation or calling could possibly help etc. I ended up talking to one of the managers and also found out they are actual very local (Lanham, MD) to me. The end story is that this manager spent at least 5 minutes discussion the situation, listened to me and my aggravation towards lack of information etc.

Like many, I pre-ordered early, almost as early as possible and expected to get it (like every other pre-order) ahead of schedule but as well all know, that wont happen now. Seriously, after talking to the manager (think his name was Jionni) I have an entirely different outlook on this. He spent the time to give me his take on things and 'what' he knows. It boils down to what we already know, Sprint will take care of Sprint first and in this case, Sprint is providing the cells, not HTC directly. Wirefly got us the lower price but they are the low man on the totem poll (my assessment, not his) He indicated that they will get them out as soon as they come in (which we know from the email we got) but he spent the time letting me know they will plan to work around the clock to fulfill the orders. Next week hopefully but honestly, we don't know.

Nothing has shipped from WF, no stock has been received, at least what was indicated to me. WF is having a hard time updating information because they are relying 100% on Sprint in this case. They are communicating with Sprint like we assume they should, but like BB, Amazon, Radio Shack etc, they haven't and aren't getting definitive answers.

I got the phone for a good price, sucks I won't have it this weekend to play with etc and got the next day shipping added but I also got to talk to a human being, a manager that explained and listened and in my opinion, provided great customer service which lacks everywhere else.

The communications to us sucked, we know that but it looks like WF couldn't give expected dates, new expected dates etc etc etc for legal reasons and it makes sense. Doesn't help any but figured knowing that a manager spent the time to talk to me, listen to me, didn't give canned responses etc..somehow made me feel good about my choice with WF. I think he indicated he reads the forums and XDA (and waiting for his own EVO) so Jionni, if you see this, thanks for listening and the conversation and overall customer service.

WF knows the reality that people will cancel their orders if they find one locally but it won't be easy to find one and the more people cancel, the closer I get to the top :)

Again, maybe next week..hopefully
[Sprint HTC EVO 4G LTE] david279:
I say this they better send me some extras with my order because this is a bit much. Also this will be my last order with them, I'm not gonna cancel because I don't time to scavenge all over the creation for this phone. They better make it happen next week. I got a lot of patience but its starting to ooze out. :mad:
[Sprint HTC EVO 4G LTE] waterbound:
I hear you David! I made a decision (same as you) to go with WF and it seems that in this case, it didn't work out for the best. Hearing how great this cell is and watching the vids, rooting in less than a day etc, it's bringing the excitement I had with my original EVO back. For now, I am just playing and trying different ROMS until it arrives.

I should have called corporate initially also, the customer service reps that I chatted with initially had indicated they had boxes coming in and should expect fast turn around, this was at the beginning and one of my earlier posts.
[Sprint HTC EVO 4G LTE] Matstarr:
Well I called yesterday and I was told it would be sent out last night or today at the latest. THAT WOULD BE LIE #1. This morning I called and asked if Sprint was holding back the shipment to Wirefly? The rep said NO we have the phone but we are having an internal problem at Wirefly that's holding up shipment. THAT WOULD BE LIE #2. I called again this afternoon and was told they didnt have the phone and have no idea when they will get it. But not to worry because when they do get it (even if its months from now) I will get it shipped to me as fast as possible.
[Sprint HTC EVO 4G LTE] sandtrapjack:
I can assure you that if I do not hear something from Wirefly by the 29th I am canceling my order.
[Sprint HTC EVO 4G LTE] waterbound:
That does suck. I hate to call again and get another answer like you have been given. I assume that as they are available locally, people will cancel and they obviously know that especially if they aren't shipped within a week etc but finding one is a needle in a haystack at least around here right now. It does suck tho..
[Sprint HTC EVO 4G LTE] compneo:
Wirefly's response to me on Facebook:

Wirefly: Hi Jordan,

The Sprint HTC EVO 4G LTE has indeed cleared customs and we know our first shipment is en route to our Sprint distribution point. As soon as it is received it will be shipped overnight to our distribution center and then to our customers. Please know we are in constant contact with Sprint and awaiting word on when we will receive HTC EVO 4G LTE units to ship to you. We are expecting a definitive date from Sprint no later than Tuesday and we will begin shipping the HTC EVO 4G LTE to our customers as quickly as we receive them. We will send you an email as soon as your device is ready to ship. Thank you for shopping with Wirefly, we appreciate your business.

-Kim

There you have it. We are screwed, lol.
[Sprint HTC EVO 4G LTE] Matstarr:
I forgot to mention one guy said the shipment comes from Sprint the other said HTC. In other words nobody that we have spoken to knows anything. They just feed us lies to calm the situation down and keep you from cancelling.
[Sprint HTC EVO 4G LTE] rank78:
Wait, is that gift card just a holder or the preorder promotion that drops the phone to the $150? I'm losing confidence fast with WF between their misinformation and Amazon's long ETA.
[Sprint HTC EVO 4G LTE] rdeets:
WF Twitter:
[Sprint HTC EVO 4G LTE] unit713:
Losing patience with wirefly...
[Sprint HTC EVO 4G LTE] elmojh:
I just hope I don't see local stores with EVO 4G LTE in stock ... before I receive mine. Totally screwed.
[Sprint HTC EVO 4G LTE] vulcZ:
I'm just as anxious as the next guy, but come on guys, is this really worth paying an extra $130 by canceling and ordering through Sprint? At this point, it'll probably be another week or two before you get it from them also (I doubt they have a warehouse full of LTE's). It just seems like at this point it's counter-intuitive to cancel your WF order if your goal is to get your device as quickly as possible. Unless you're doing this strictly based on the principal, in which case, do what you must lol.
[Sprint HTC EVO 4G LTE] woodiemarv:
I think the real problem is not knowing when this will end. If they said they will be shipping next week I think people would calm down.
[Sprint HTC EVO 4G LTE] davidlightle:
I'm in the same boat as everyone here, ordered on 5/8 for the deep discount and heard nothing other than the customs release update email. This was my first order from wirefly, and almost certainly the last. If Sprint.com customers received a free skin for their wait, I'm expecting nothing less than beats headphones from wirefly at this point.

I seriously am tired of the mostly lack of information, and misinformation for that which we have gotten (so are the phones coming direct from HTC or indirectly through Sprint at this point?).

I am very, very tempted to "pre-order" through Best Buy in-store at this point as they still have the $50 gift card offer. If I had done the earlier offer for an additional $50 card I would definitely be doing that (actually wouldn't have ever been with Wirefly). I talked to my local Best Buy and they had 3 pre-orders and those all have their phones. But switching now would be a $30 plus tax jump. Still tempted if Wirefly doesn't do something soon, and "next day shipping" isn't gonna cut it when we're already the last bunch to receive "early" -- and if early comes and goes (with non pre-orders getting theirs), I'm not going to be happy.
[Sprint HTC EVO 4G LTE] purock:
Exactly. The phone requires a $50 deposit. The GC they give you applies to it. So when you pick it up, you are only paying out-of-pocket $150+tax.

So you an still feel good about saving SOME money.

I feel a lot better having two preorders now (1 with Amazon, 1 w/ BB). I feel like a phone must be in my hands by latest next Wed.
[Sprint HTC EVO 4G LTE] SDRaver:
We are processing your order!

OMG GUYS

WHERESMYORDER.COM

THE LITTLE CIRCLES WITH THE CHECK MARKS DIASSAPPEARED.

NOW THE WHOLE PAGE IS WHITE AND IT SAYS

We are processing your order!

OMG THIS MEANS GOOD NEWS RIGHT?

IT WAS SAYING ORDER PENDING
[Sprint HTC EVO 4G LTE] mlin:
Best Buy will give you an additional $50 gift card at the time of purchase so the phone cost to you is $150.

Why would it be an extra $130? I must be missing something in the math, from my understanding the WF deal was saving people at most $80 over Sprint and $20 over Best Buy.

BTW, the phone is sick! Hope you guys and gals get it soon!
[Sprint HTC EVO 4G LTE] glittler:
Mine still says awaiting inventory.

Screenshot please
[Sprint HTC EVO 4G LTE] dozybolox13:
screenshot or it didn't happen
[Sprint HTC EVO 4G LTE] mlin:
No, you get an additional $50 toward the phone so your TOTAL out of pocket cost is $150.
[Sprint HTC EVO 4G LTE] KaptainRandom:
I'm pretty sure the documentaion says '2-3 week delay,

If people would quit harassing them,

Begging to be fed lies,

You'll not get mis-information from people who don't know, and are just as confused as you.

'2-3 weeks' is what the info everybody got is...

Go into any place of business and harass every employee with the same question,

You'll get 50 different answers.

WireFly was the ONLY company that came right out saying '2-3 weeks', when the delays arose.