yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] Señor Poo:
Waiting is the worst part of it all........:eek:
[Sprint HTC EVO 4G LTE] blkswanpres:
How do you confirm the free overnight shipping has been added?
[Sprint HTC EVO 4G LTE] jvs60:
First of all, you have to request it. Then go to your order status to confirm
[Sprint HTC EVO 4G LTE] dmband64:
I just chatted with a Sprint representative and he provided the following information! We will see if it holds up but i though you all might be interested. My initial question for the chat was if pre-ordered through Wirefly, should i expect my delivery around the same time as Sprint.

Kavin G: Thank you for contacting Sprint. I am happy to assist you by locating that information.

Kavin G: Thanks for waiting.

You: Ki Kavin, thank you for assisting me this fine evening.

Kavin G: Jason, I would like to inform you, the U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels.

Kavin G: HTC is working with U.S. Customs for a speedy resolution and your pre-order fee still holds the device. We will provide a ship date as soon as possible. We maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.

You: It was my understanding that this was resolved earlier today, it was all over the web. Is this not true?

Kavin G: We appreciate your enthusiastic support and appreciate your patience as we work to get HTC EVO 4G LTE in to your hands as soon as possible.

Kavin G: Let me clear this to you.

Kavin G: We are pleased to announce that our warehouse has HTC EVO 4G LTE devices to fill pre-orders and our warehouse is processing pre-orders and delivery is expected by 5/24.

You: Are you copying and pasting these responses into the chat, or are you a robot?

Kavin G: No.

Kavin G: I am just checking the details for you.

You: So you do have them available now? Is that right?

Kavin G: Yes and delivery is expected by 5/24.

You: Even for those who placed the pre-order through Wirefly, or other third party channels?

Kavin G: Let me check this for you.

You: Thank you Kavin.

Kavin G: Thanks for your time and patience.

Kavin G: Yes, you will receive the phone on same date.

You: Wow. I am pleased to announce that I am very excited Kavin. Thank you for all of your help. I apologize for calling you a robot.

Kavin G: No problem.

You: Have a fine evening.

Kavin G: It's been my pleasure chatting with you today. Have a great time!!!
[Sprint HTC EVO 4G LTE] KaptainOblivious:
Ok , clearly we need to review how the real world works here....

HTC manufactured the phone . Sprint purchased a set amount of the phone from HTC . Third party companies (Wirefly , Amazon , Best Buy , NewEgg , etc.) purchased a set amount of the phone from HTC. When they fill their first contract ,most likely Sprint, they move on to the second contract and so on, until they eventually fill all their contracts for the EVO 4G LTE. Then , the process starts all over again until the phone is no longer in demand.... Supply and demand.

We will receive or fantastic new phone when HTC has filled enough of the contracts to get them to Wirefly who will send them on to us. They do not go to Sprint to be sent on to third party resellers... Patience
[Sprint HTC EVO 4G LTE] JGillis2391:
How did you guys get free next day shipping? I paid $7.99 I think for 2 day and they wanted $20 for 1 day. Also I don't know how people got the phone for $119 because I paid $149.99
[Sprint HTC EVO 4G LTE] jpbme:
I just spoke to them on live chat and asked for an upgrade to free next day shipping, and they did it. If you've already paid for 2-day you can probably still ask for next day - I doubt they will refund you your shipping costs but you can ask.

And their friends and family website had the phone for $119.99
[Sprint HTC EVO 4G LTE] crapid:
When the pre-order first went up they had a friends and family deal for 119.00. That was the price for a couple of days, then it went up to 139.00, which is where it was still at as of yesterday. Please note that you have to change the zip code at the top of the page. Also, if you click change phone there are several others for a lot less than on the regular site. Here's the link to the current offer;

http://www.wirefly.com/eCommerce/SpecialOffer.aspx?cid=26987_aa53dd468aad45caa5ac35dd95bea6a7

The free next day shipping was something we got because of the delay. We either called or chatted with support and eventually got it.
[Sprint HTC EVO 4G LTE] DtownJeff:
I just called the customer support line. The CSR said he did not have any information about when they would be receiving the phone and apologized for the delay. I then said, "Since the phone is delayed will you be shipping them out overnight?" He asked me to hold for a second and when he came back said that he upgraded me to overnight shipping for free. I felt very comfortable asking for the upgrade because he did begin the conversation with an apology for the delay.
[Sprint HTC EVO 4G LTE] karmak:
No new information was available about the status of my order but I was also able to get upgraded to next day shipping for free over a chat session.
[Sprint HTC EVO 4G LTE] ajohnson16:
Yeah, CSRs didn't really have any new information. Did get upgraded to overnight.

Tried asking if Wirefly had any allocation of HTC's original shipment and the rep did not know.
[Sprint HTC EVO 4G LTE] david279:
I could not get them to move on that free overnight even though my main concern is just tell me when its shipping.
[Sprint HTC EVO 4G LTE] jvs60:
All I want to know is if they have them and are awaiting the word from sprint
[Sprint HTC EVO 4G LTE] O.LPZ81:
I spoke with a rep via online chat, he was not able to confirm if they had them Evo's in stock at their warehouse or when they will ship. I was able to get him to upgrade me to free overnight shipping. I hate this waiting game....
[Sprint HTC EVO 4G LTE] rank78:
I ignored the 2-3 week nonsense but yes they will upgrade shipping if you have a nice CSR
[Sprint HTC EVO 4G LTE] david279:
Wow that worked. Guess there's a key word that needs to hit to trigger the free shipping.
[Sprint HTC EVO 4G LTE] purock:
You guys probably aren't going to get anything out of wirefly if you call them. They are still waiting for Sprint's announcement.

"They" as in BB, Wirefly, Amazon.
[Sprint HTC EVO 4G LTE] blues2009:
I also paid $19.99 for overnight shipping. I just got off the phone with a csr and The fee was waived! I just asked when the phone would be available and asked if there was anything that he could do for me since there was a delay, kindly of course. I was on hold for about 15 min, but it was worth it since the fee was waived. Just give a call, be kind and your fee will probably be waived and sent overnight. :0)
[Sprint HTC EVO 4G LTE] rank78:
just got this
[Sprint HTC EVO 4G LTE] SilentSummer:
That's good to hear. I ordered on the 8th so I suspect it will go out quickly.

Edit: Just got the same email.
[Sprint HTC EVO 4G LTE] Imprezed:
Well, I was also given the BS about the delay but my CSR said I should check back in on the 24th at the end of the chat. A subtle hint maybe?

Dylan: I see that the order has been placed for "HTC EVO 4G LTE ".

Customer: correct

Dylan: Unfortunately, there has been a delay and we are still waiting for the phone model to arrive in our stock.

Customer: oh darn, okay

Customer: I believe sprint stores had them on the 18th

Customer: would you happen to know how much longer the delay is by chance?

Dylan: Unfortunately, I cannot assure you on the exact date at this point of time.

Dylan: We are trying our best to get the phone in our stock as soon as possible.

Customer: okay

Dylan: We will have the phone model available in stock as soon as the manufacturer starts supplying the phones.

Customer: what is the fee to upgrade to overnight shipping?

Dylan: Your phone will be shipped on priority basis once we have the phone model available in our stock.

Customer: I was hoping to get it before the 3 day weekend

Dylan: Next business day shipping costs $19.99. However, I will upgrade the shipping to next business day for free as you are a valuable customer to us.

Customer: oh wow

Customer: Thank you very much Dylan!

Dylan: You are welcome.

Customer: Thank you for your time today, Hopefully the stock comes in soon :(

Dylan: I would also suggest you to check back on 05/24/2012.

Dylan: You are welcome.

Customer: I will do that

Customer: Have a great day!
[Sprint HTC EVO 4G LTE] litlepyro:
Me too!!
[Sprint HTC EVO 4G LTE] mrrogers1:
ME TOOZ! :D

I felt so left out in the cold in the other shipping and rumor thread, yes, annoyed with the many duplicate posts but F IT! I'm actually excited to have received that email. :D
[Sprint HTC EVO 4G LTE] waterbound:
I received the same email and was also upgraded to free next day as well via chat. I pre-ordered on 5/8. Also, my local Sprint store indicated would be available on Thursday/Friday and that there were only 12 pre-orders, so enough stock should be expected if decided to go that route.

The wait...
[Sprint HTC EVO 4G LTE] jpbme:
I just got it too, and also ordered on the 8th. I'm hoping it will ship tomorrow although I'm not holding my breath.. I'm going out of town Thursday so I'll probably have to wait a little while longer :(
[Sprint HTC EVO 4G LTE] DtownJeff:
Just got my email to. No change on the shipping status page.

Sure would be great to have it for the long weekend!
[Sprint HTC EVO 4G LTE] glittler:
Indeed, I'm hoping they will ship out on the 24th and those of us that have next day shipping will get it on Friday
[Sprint HTC EVO 4G LTE] moody2006:
For those who got a free upgrade to Next-Day Shipping, does your Order Summary reflect this?? My order summary still says 2-3 day shipping eventhough I called and got a free upgrade yesterday.
[Sprint HTC EVO 4G LTE] jayman907:
I ordered on 5-8-12 and have also received the confirmation email referenced in above posts. My shipping information still says "Awaiting Inventory" and hasn't changed. Hopefully we all get these bad boys soon so we can make some phone calls.
[Sprint HTC EVO 4G LTE] DtownJeff:
Mine still says 2-3 day as well. I got mine switched a few hours ago.
[Sprint HTC EVO 4G LTE] O.LPZ81:
Yes, I got upgraded earlier today and it still shows 2-3 day shipping.
[Sprint HTC EVO 4G LTE] rdeets:
I've been upgraded for a week and my receipt page is still the same as when I placed my order on the 10th.
[Sprint HTC EVO 4G LTE] sandtrapjack:
Just got this email from Wirefly:
[Sprint HTC EVO 4G LTE] GoldenGlove:
I upgraded my shipping to next day earlier this morning. I asked the rep when would I be able to verify that my order has been upgraded to next day shipping, and I was told that it won't reflect on the Order Status page until they have the phones in their inventory... however, she ensured that she upgraded the order on her end.

After that, I just said, "well I guess I have to take your word for it then" and she gave me a robot answer like, "That is correct"
[Sprint HTC EVO 4G LTE] Imprezed:
Just to quote myself earlier and with the new emails that are sent, they will ship on the 24th and those of us with overnight will get it friday. Thank goodness!
[Sprint HTC EVO 4G LTE] DtownJeff:
Isn't it funny how we all followed that monster thread and have all now broke into our separate sections based off who we pre-ordered from.

Well, I did not preorder mine until the 11th. So good luck to all of the early adopters that ordered on the 7th and 8th. You deserve to get the phone first. Hopefully wirefly will get enough in thier first shipment to make us all happy :)
[Sprint HTC EVO 4G LTE] vulcZ:
Placed my order on the 7th. Got the free shipping upgrade as well via chat. Lets cross our fingers, errbody! :D
[Sprint HTC EVO 4G LTE] swaze:
*snicker* ummmmm ok
[Sprint HTC EVO 4G LTE] ptrd:
I just got an email stating what we already know from wirefly. Phones have been cleared and will be shipped as soon as they hit.

I am willing to be we should get it by the end of this week.

As of note wirefly has a pre-order protection, does this apply to that deal they had when it was $130? I pre-ordered at $150. Or do I actually have to call them / chat in order to receive this. I guess I would just rather get it now.
[Sprint HTC EVO 4G LTE] oOflyeyesOo:
I talked to Dylan also, I need to ask to get my shipping upgraded!!
[Sprint HTC EVO 4G LTE] JGillis2391:
Re

Awesome, they said this one time they will give me free 1 day shipping!! I talked to Susane by the way. Also got that email from Wirefly. Things are looking really good! Hopefully we will see our deliveries this week (fingers crossed)!
[Sprint HTC EVO 4G LTE] Imprezed:
Dylan is dreamy!
[Sprint HTC EVO 4G LTE] GoldenGlove:
All I did to get the upgrade was ask if there was any compensation for me when they told me the phone had been delayed 2-3 weeks.

It wasn't hard at all.
[Sprint HTC EVO 4G LTE] caspertodd:
I was shot down by Dylan on the free overnight shipping. I did only pay $119.99, so I can wait an extra day for the phone I guess.
[Sprint HTC EVO 4G LTE] wytecaztle:
Received email. Chatted online Upgraded my shipping to 1day for free took all of 2 minutes. Let them know I was a first time customer in pre chat.
[Sprint HTC EVO 4G LTE] Imprezed:
I also paid 119 but now that they have sent the email I don't think they will offer free shipping any longer.
[Sprint HTC EVO 4G LTE] ElMadre:
I paid $119 and had literally just hung up on a chat (with Paul) where he gave me the 1 day shipping when the email came in.
[Sprint HTC EVO 4G LTE] Holyrolla:
I just chatted with an agent to upgrade my shipping. I was going to pay the extra, but then he just threw it in for free. Go figure...:D!
[Sprint HTC EVO 4G LTE] soapy:
No free overnight for me...
[Sprint HTC EVO 4G LTE] FlowingAway:
Got the email. Got the free overnight shipping. Got the smile on my face.
[Sprint HTC EVO 4G LTE] Kidromulous:
So wirefly confirmed what we have been trying to tell people all this time. Their phones come from Sprint.
[Sprint HTC EVO 4G LTE] rdeets:
Where do you get that? They stated in chat that they get their phones directly from HTC but they have to wait for Sprint to announce a launch date.
[Sprint HTC EVO 4G LTE] shook187:
For over 2 weeks you been trying to preach this to us and no one believes you.
[Sprint HTC EVO 4G LTE] jvs60:
They come from the manufacturer
[Sprint HTC EVO 4G LTE] Imprezed:
Directly from my chat.

Dylan: We will have the phone model available in stock as soon as the manufacturer starts supplying the phones.

So unless sprint owns HTC or started making their own EVO LTEs then you would be incorrect sir.
[Sprint HTC EVO 4G LTE] mrrogers1:
Me TOO!

*Ok, last pointless duplicate post. :D:D
[Sprint HTC EVO 4G LTE] Holyrolla:
They also told me through my chat session that they get the phones from Sprint. This may be along the lines of the 2-3 week line they were feeding us. In other words, who knows how they get their phones.

Now that I think about it, Dylan told me the same, and when I asked do they get their phones from Sprint or HTC, he answered from Sprint.
[Sprint HTC EVO 4G LTE] alchemist316:
I was told sprint too but who knows

I would assume manufacturer though
[Sprint HTC EVO 4G LTE] Imprezed:
I stand corrected! Now make a time machine so it can be friday already!
[Sprint HTC EVO 4G LTE] Holyrolla:
So you know I was thinking about the name at the bottom of Wirefly's website, you know, Simplexity, LLC. They also handle Radio Shack, Target, TigerDirect, and FHTM's mobile sites. It stands to reason that a company that provides this level of service to multiple companies has to get their inventory straight from the manufacturers, right?????

Let's hope, then we'll have our phones sooner.
[Sprint HTC EVO 4G LTE] EmmaHAARP:
Got this a few hours ago:

"Thank you for ordering from Wirefly Friends and Family Store.

Great News! We learned overnight that US officials finally cleared the Sprint HTC EVO 4G LTE shipment and they will soon be on their way to Sprint and, of course, us.

We do not have a definitive delivery date yet, but we’ve done this many times before and we can assure you that the phones will literally spend about 1 hour in our distribution facility before we ship them out the door.

To be fair to all of our customers, we are shipping the phones in the order in which the purchases were made. We will send you an email as soon as your device is ready to ship. If you wish to make any modifications to your order, now would be a good time to do so because when the phones arrive, we’ll be heads-down working to get them out the door ASAP.

We are glad that Sprint, HTC, and the US Government were able to come to agreement because this is one incredible device and from everything we’ve heard, worth the wait. Thanks again for shopping with us. We appreciate your business.

Sincerely,

You Friends at Wirefly Friends and Family Store"

**cheers** for everyone :D
[Sprint HTC EVO 4G LTE] jvs60:
Few hours late...
[Sprint HTC EVO 4G LTE] squigey:
They also handle Newegg and Sam's Club...though not Walmart, go figure.

At one time, they were supposedly the largest online 3rd party retailer in the US.
[Sprint HTC EVO 4G LTE] Holyrolla:
Turns out Simplexity and Wirefly are one in the same. Simplexity owns Wirefly.
[Sprint HTC EVO 4G LTE] Art2Fly:
I ordered another phone from them for another line and it came in pretty quickly, ordered Thursday, received it Tuesday using standard shipping. Legit company, we are not getting scammed whatsoever
[Sprint HTC EVO 4G LTE] Imprezed:
I doubt you would,

I bought my original EVO from wirefly, EVO 3d from Target mobile (Wirefly) and now my LTE through Wirefly, I have never been charged 1 cent more than they said I would and have had great luck.
[Sprint HTC EVO 4G LTE] mrrogers1:
I'd be so pissed if I was one of those peeps that got scared off for one reason or another, paid double for the phone and will probably get it 2-5 days before us. :D
[Sprint HTC EVO 4G LTE] wvchapp:
I would think they get their stock from HTC, however, after getting upgraded to free overnight shipping I asked:

So who knows the real answer!
[Sprint HTC EVO 4G LTE] jpbme:
Well to quote the e-mail sent out:

"We learned overnight that US officials finally cleared the Sprint HTC EVO 4G LTE shipment and they will soon be on their way to Sprint and, of course, us."

Now while it doesn't specify who 'they' is, I read this is as 'they' are sending shipments to Sprint and Wirefly - meaning Sprint aren't sending them to Wirefly. And 'they' presumably being HTC.

You could also read it as the phones are on their way to Sprint, who will then send it to Wirefly, but I think the first one makes more sense.
[Sprint HTC EVO 4G LTE] jvs60:
First one makes more sense
[Sprint HTC EVO 4G LTE] tpi383:
Wirefly email

Just received this email and they upgraded shipping to next day

Dear XXXX XXXXX,

Thank you for ordering from Wirefly Friends and Family Store.

Great News! We learned overnight that US officials finally cleared the Sprint HTC EVO 4G LTE shipment and they will soon be on their way to Sprint and, of course, us.

We do not have a definitive delivery date yet, but we’ve done this many times before and we can assure you that the phones will literally spend about 1 hour in our distribution facility before we ship them out the door.

To be fair to all of our customers, we are shipping the phones in the order in which the purchases were made. We will send you an email as soon as your device is ready to ship. If you wish to make any modifications to your order, now would be a good time to do so because when the phones arrive, we’ll be heads-down working to get them out the door ASAP.

We are glad that Sprint, HTC, and the US Government were able to come to agreement because this is one incredible device and from everything we’ve heard, worth the wait. Thanks again for shopping with us. We appreciate your business.

Sincerely,

You Friends at Wirefly Friends and Family Store
[Sprint HTC EVO 4G LTE] PsiPhiDan:
Surprisingly, this looks just like the email posted 3.5 hours ago in this thread...
[Sprint HTC EVO 4G LTE] Kidromulous:
Clearly nobody moves until Sprint says so ask ISN if you would just like a second opinion
[Sprint HTC EVO 4G LTE] Kidromulous:
I haven't known you for two weeks so clearly you have me confused with someone else
[Sprint HTC EVO 4G LTE] Kidromulous:
The email and THIS and apparently Sprint and myself
[Sprint HTC EVO 4G LTE] Droiddinho:
What is everyone saying to get this one day shipping upgrade?
[Sprint HTC EVO 4G LTE] tpi383:
I asked for next day shipping for my inconvenience she talked to her supervisor and came back and i got it.
[Sprint HTC EVO 4G LTE] david279:
I got it too.
[Sprint HTC EVO 4G LTE] Kidromulous:
Also to finally solve the question wirefly themselves would probably know better than anyone

http://www.wirefly.com/learn/how-to/how-can-wirefly-offer-such-great-deals/
[Sprint HTC EVO 4G LTE] chuunarusamurai:
Looks like we finally have our unsolved mystery..
[Sprint HTC EVO 4G LTE] Kidromulous:
I need a meme with crickets someone post one for them please....

I been telling them they didn't want to hear me. Hear wirefly
[Sprint HTC EVO 4G LTE] rdeets:
Umm... Isn't that what they're being paid for?
[Sprint HTC EVO 4G LTE] JGillis2391:
All I did was simply say, "I have heard from a lot of people who got upgraded to 1 day shipping for free and I would like to be one of those people if at all possible!" I was all super nice and the girl said something like, "I have upgraded your shipping to 1 day for free this time as a courtesy". I'm pretty sure they'll do that for anyone who asks to make the customer happy. They are really helpful at Wirefly, I like them.
[Sprint HTC EVO 4G LTE] rdeets:
Well... When they can charge $400 if you change your account within the first six months, they aren't going to risk losing a customer over $20.
[Sprint HTC EVO 4G LTE] Kidromulous:
Deleted
[Sprint HTC EVO 4G LTE] JGillis2391:
Touché, lol. I plan on having no issues with my new EVO once I get it. I'll be happy to have it for 2 years!
[Sprint HTC EVO 4G LTE] detcup4evr:
Figured I would ask, and got upgraded to next business day

Sent from my Synergized Aggressive Lionfish Evo using the XDA app
[Sprint HTC EVO 4G LTE] mrrogers1:
Here's one! :D
[Sprint HTC EVO 4G LTE] O.LPZ81:
I don't think I have ever had any previous issues with any of my phones in the first 6 months of renewal or contract and I have been with Sprint for about 10 years. I guess I have been lucky.

But, I will tell you one thing if my sister decides to upgrade I sure won't do it through Wirefly because she goes through phones like you wouldn't believe. She just dropped her OG EVO in the toilet this past weekend. Luckly the next morning it turned on and worked ok. If she would of had to replace that phone it would put her on number 4 for the year..... SMH

---------- Post added at 09:36 PM ---------- Previous post was at 09:27 PM ----------

I forgot to mention the way I got free overnight shipping.

I did the online chat this afternoon and just acted like I was inquiring about the status of the phone and the rep went the the whole usual spill. Blah Blah Blah.

Then I mention that "I had talked to a rep last week and he said he would upgrade my shipping to overnight". I asked the guy today if I was going to get an email or I my online status was going to reflect that change?

He said let me take a look. He comes back and says that i have the standard 2-3 day shipping. So I was "So the rep did not upgrade my shipping what can we do?"

The rep on chat today was nice and said don't worry I will take care of it and upgrade you right now.

I told him that I really appreciated it and thanked him and he said your welcome keep checking the site for more updates.
[Sprint HTC EVO 4G LTE] Kidromulous:
THIS
[Sprint HTC EVO 4G LTE] Kidromulous:
Read further down then return to your post and eat those words
[Sprint HTC EVO 4G LTE] johnnymcmahan:
Why are your posts so tinged with anger and hostility? You need to get your new phone soon...or get laid...Hell, take a karate class! U sir are a computer cowboy and it's getting old!