yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] Chaosmaker2k:
They said the release date is May 18th, But it would be 2-3 weeks after that before orders started shipping. They told me they got updated info about the phones today and notified people. And I said I got no such notification so they double checked my e-mail address then blew me off with same line about release date and 2-3 weeks after. When I told them to cancel tehy offered me free next day delivery and I ask would that mean the 19th? They said no, it means as soon as they get them. May still be 2-3 weeks.
[Sprint HTC EVO 4G LTE] mrrogers1:
LOL! Well, I suppose I'll check with them. If I get the same 2-3wk line, I'll cancel as well.
[Sprint HTC EVO 4G LTE] URABUS0924:
I've spoken to several CSRs and they all assured me that I'm in the last phase and for whatever reason it isn't updating on the website side. And they did re-iterate that they do not when the phones will ship out and for me to contact them again on Friday.
[Sprint HTC EVO 4G LTE] ls3mach:
One of my orders says this, the other says what the original poster's says. I am not sure why they are different and Wirefly was no help. Not sure what it means exactly.

EDIT: Photo.

Note: Both of mine were ordered on the 8th. The one that has made it through the 3rd stage had an error originally and I had to do "Live Chat" to fix the shipping or something else on the line. I am actually not sure there was an error, but it did require an extra step. It was also placed before the one that hasn't went to the 3rd step, but the error wasn't corrected until after the 2nd order was placed.
[Sprint HTC EVO 4G LTE] rdeets:
I've been following this thread. I chatted with WF twice today so far. First time, they said 2-3 weeks.

I was able to get a free blue tooth for each device, but no case. The second time, they said WITHIN 2-3 weeks, shipped according to place in queue. Could not tell me where my order was on the queue. I was able to get next day shipping though.

I called Amazon Wireless, and they expect orders to be shipped around May 21. I'm thinking about calling back and asking if they price match. If they can match the $119.99, along with the already advertised free two day shipping, I'm going to cancel WF and go with amazon.
[Sprint HTC EVO 4G LTE] AssassinsLament:
Ok well so after seeing all this info, I decided to online chat with WireFly... and it sounded like they really don't know if and or how many devices they will get in. All he said was "I assure you, we will ship your order within 2-3 weeks." And he made no other guarantees. I ordered on the 9th. My order doesn't say 2-3 weeks, so this probably affects everyone. Of course the earlier you ordered, will probably mean the earlier you get your phone(s). Since there is no LTE in my area any time soon, another week or two of waiting is fine with me. Good luck everyone!
[Sprint HTC EVO 4G LTE] Txsrooster:
i chatted with them as well. He said the delay is with HTC. They should know with in 48-72 hours the status. Told them I ok with waiting 2-3 days for information.
[Sprint HTC EVO 4G LTE] waterbound:
Wirefly NEW pre-order GOOD update, hopefully for all..

I decided to jump on the 'OMG, my pre-order is backordered!' bandwagon and finally called WF to escalate and see if my pre-ordered EVO LTE (ordered 5/7 @ 2a) would be 'actually late and shipped 2-3 weeks etc'.

After escalating to the 2nd shift supervisor, he informed me that some units 'may be back-ordered' but currently they did NOT expect to be short.

He didn't reveal numbers, how many were sold, expected to be on-hand etc but did imply the numbers sold were no where near previous big frantic sales as an example.

He could not give me a ship date but did indicate that he was confident that many units, not crates but big boxes with many units inside each, were arriving and have BEEN arriving since yesterday to their shipping and processing facilities across the US.

He WAS aware that some have indicated the 2-3 week delay and also indicated that their systems are randomly completing status information for pre-order sales. Their sales information systems are evidently behind several web farms for redundancy and syncing the status for one sale is not showing the same for another hence the confusion and differences (just what I heard). IMO Webfarm shouldn't have anything to do with that but whatever..he brought it up and I just listened.

Bottom line, he did not and would not give me a ship date for my order but did say he believed that anyone who has pre-ordered should still expect to receive their orders on or before the public launch date and NOT TO WORRY.

Again, just the messenger and maybe he was blowing smoke up my arse but he talked confidently enough for me to believe his word.

He also indicated that they are aware that some have cancelled their orders due to rumors of delay and believes a majority were started to move orders from one vendor to another. Makes sense but IMO, most on XDA are reliable but a few that are posting the delay information have less then 20 posts so I am taking them with a grain of salt.

Again, just the messenger but for me, he sounded confident that mine will be in my hands on or before the 18th so hopefully the same for everyone else.

He also indicated that all per-orders with Sprint, will actually be late due to an HTC shipping issue with Sprint - Okay...kidding.. For me, I am taking his advice and chilling. I can always cancel anytime which he confirmed.

Good luck all, hopefully this cat knew what he knew and shared or he spent a good amount of time trying to sell me on why the delay indications/rumors etc are starting to pop up..

Last piece, someone commented that activations were supposed to be free on WF which is true, BUT not for pre-orders. I have no worries of calling Sprint and having that credited later. Sprint treats me well, have been with them for almost 15yrs (nextel..)

It is what it is, hopefully all good and soon for all. Once we get them, we will all start posting the thousands of bugs we find and complaining about that so enjoy the calm before the storm.

Goodluck all..
[Sprint HTC EVO 4G LTE] Joshnor713:
Waterbound,

Thanks for digging on the issue and and letting us know in detail, I really hope that's right (I pre-ordered on 5/8). I've asked to talk to a supervisor myself (waiting for the call), over a couple other issues. I'll let you know if I hear anything different.
[Sprint HTC EVO 4G LTE] scottspa74:
I just called wirefly to check on order and said I had heard they're backordered 2-3 weeks. She apologized and said yes, that is true. I cancelled my order (I also had preordered with best buy).

She didn't even offer a free case or anything (as others have reported). In fact, she actually tried to get me to BUY a case. *SMH*

But, the delay wasn't the final straw convincing me to cancel. It was the delay COMBINED with.....

I had seen in their terms and conditions that if anything changed on your acct in the first 180 days, you will be charged 400$. (First saw this info courtesy of ticklemepinks). So after the lady informed me shipping was 2-3 weeks out, I asked her about the T&C. I asked, what happens if my phone breaks somehow or gets lost or stolen and I have to activate my old Evo for a few days while awaiting replacement, would I still be billed the 400$ ?

She said, flatly, "yes".

I said, cancel my order now. She said 24-48hrs for my acct to be reimbursed and my acct cleared of already upgraded status.

Hope this is illustrative, informative, or otherwise helps anyone somehow

sent from 2yr old Evo on ICS
[Sprint HTC EVO 4G LTE] LTEvo:
Hmm...that does not sound promising. So even if you are just waiting for your replacement EVO to show up, they will charge you the 400$.

I still have my BB preorder. Guess I will be calling WF to confirm this.
[Sprint HTC EVO 4G LTE] lfrp:
thanks for the heads up. now Im thinking to cancel m order with wirefly and go to best buy... because I'm not even planing of having insurance on this phone.

I searched terms and conditions of wireflt and is true, it says:

"By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, your wireless carrier notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our Satisfaction Guarantee.

Please note some of the reasons your wireless carrier may notify us of a deactivation include if:

You transfer this equipment to another carrier line of service after it is activated

You change your rate plan to a lower monthly service rate than was specifically required at the point of purchase

You deactivate texting/data features that were specifically required at the point of purchase

The new line of service activated with your order is used to replace a pre-existing account"

its like a big turn off with wirefly.

EDIT: I was re-reading the paragraph and it talks about services, I'm wondering if it only means services like the monthly plan you subscribe or if someone cancels the 2 year agreement before the 181 days limit.
[Sprint HTC EVO 4G LTE] dozybolox13:
FWIW

I ordered on 5/7 fairly early.
[Sprint HTC EVO 4G LTE] tes5884:
Kinda sucks, oh well.
[Sprint HTC EVO 4G LTE] Chaosmaker2k:
Ya I think wf got scared with all the pre orders getting cancelled. I got worried that after having a pending charge on my account since I pre ordered on the 8th. It dissapeared on this past Sunday. I called to ask what was up and they had no real info. Just said my order was processed. That combined with the 2-3 week delay made me switch. They all seem to be lost and have to real idea what is going on. As for people talking about post count, I normally only post questions about roms. But 90% of the time someone else had already asked and I got my answer. Best of luck to those sticking with wf
[Sprint HTC EVO 4G LTE] ticklemepinks:
if you change you plan to anything thats different from what it is currently, you can get charged
[Sprint HTC EVO 4G LTE] leebo:
Would everyone who is posting about their order please include the date you ordered so we can attempt to see if there is any connection between order date and processing?

Thanks.

PS yes, I know what Wirefly said about processing in order.
[Sprint HTC EVO 4G LTE] phonefixdfw:
i ordered about 30 minutes after preorder began and mine shipped today. fedex shows delivery monday.

"Great News! Your order has shipped. Please track your shipment using the FedEx tracking link below.

Special Note: Each line you upgraded must be activated individually.

Once your device is delivered, please click on "Shipped - Click to Activate" for each line and follow the directions in the pop-up."
[Sprint HTC EVO 4G LTE] jimmyg41:
I ordered my phone at 5:40pm on 5/7. I got an e-mail saying my phone has been processed and is ready to ship. They said I would get another e-mail with my tracking number. Haven't received that email yet.
[Sprint HTC EVO 4G LTE] bootlooper:
Please wait while we find an agent to assist you...Please be sure not to refresh your browser or hit the "back" button during our session.

You have been connected to Salman .

Salman : Hi. Thank you for contacting our chat support group. I'd be glad to help you with the concern.

Salman : How are you doing today?

Me: good

Salman : That's great.

Me: will be better if i get a tracking number

Salman : For security reasons, could you please verify the last four digits of your Social Security Number?

Me: ####

Salman : Thank you for the verification.

Salman : , unfortunately, the requested phone model is out of stock due to which we will process the order once we have the phone in stock. So, I would request you to wait until then.

Me: the shipment received today is depleted already?

Salman : We will notify you via an e-mail once we have the device.

Salman : Yes, you are correct.

Me: ok thanks

Salman : The phone you have ordered is very popular and supply is limited. We are working to get caught up as quickly as possible due to the tremendous response in our offers.
[Sprint HTC EVO 4G LTE] dmband64:
I ordered at about 9pm PST on 5/7. Got my order validated and I am just waiting on tracking info. I did receive the email already as well.
[Sprint HTC EVO 4G LTE] bootlooper:
The 5/31/2012 expiration date for Add it Up seems to have disappeared. I cant find it mentioned anywhere.
[Sprint HTC EVO 4G LTE] SilentSummer:
I received the first email a bit ago, just waiting for the tracking # email.
[Sprint HTC EVO 4G LTE] funny4life:
sad :(

Please wait while we find an agent to assist you...Please be sure not to refresh your browser or hit the "back" button during our session.

Thanks to customers like you, we have received an overwhelming response to our great offers. Unfortunately, customers contacting us are experiencing unusually long hold times. Please be patient and we will connect you to an agent as soon as possible.

You have been connected to Salman .

Salman : Hi Me. Thank you for contacting our chat support group. I'd be glad to help you with the concern.

Salman : How are you doing today?

Me: good how are you?

Salman : That's great. I am also doing good. Thank you for asking.

Salman : For security reasons, could you please verify the last four digits of your Social Security Number?

Me: ####

Salman : Thank you for the verification.

Salman : Me, unfortunately, the requested phone model is out of stock due to which we will process the order once we have the phone in stock. So, I would request you to wait until then.

Me: so do you know when its expected to ship?

Salman : We will notify you via an e-mail once we have the device.

Salman : Unfortunately, we don't have any estimated date for it. However, we will notify you via an e-mail as soon as we have the device in stock.

Me: so there wasnt enough phones received from sprint

Me: to cover the preorders

Salman : Yes, you are correct.

Salman : However, We are working to get caught up as quickly as possible due to the tremendous response in our offers.

Me: so my order will not ship with the first batch? is that correct

Me: or is it just that its taking longer to fulfill the orders

Salman : Yes, you are correct.

Salman : We will ship out the package on the second slot.

Me: so 4 weeks after i initially ordered

Me: :(

Salman : I realize the wait you encountered was an inconvenience. Please accept my sincere and unreserved apology for any inconvenience this may have caused you. However, we will process the order on priority basis as soon as we have the device back in stock.

Me: i read in forums about the delay that wirefly was offering bluetooth or cases because of the delay

Salman : Sure, I will include a free bluetooth on the order.

Me: could i get a case instead

Salman : We will ship out it along with the package.

Salman : That's fine, I will do that for you.

Salman : Is there anything else I can do for you today?

Me: so do you have an expected time frame when 2nd batch

Me: would arrive

Salman : Unfortunately, we don't have any estimated date for it. However, we are assuming to have it by the end of the next week.

Me: ok thank you have a good day

Salman : You're welcome.

Salman : Thank you for contacting our chat support team. Please feel free to come back to WhereIsMyOrder.com for another chat session if there is anything else we can help you with.
[Sprint HTC EVO 4G LTE] neoshi:
At least you get the slot information! I've got Susane and boy, is she useless.

I also noticed that the Bank of America Add It Up program no longer has an expiration date. I hope we will be unaffected.
[Sprint HTC EVO 4G LTE] jpbme:
I ordered on 5/8 9:42pm

Received first e-mail, still waiting on tracking #
[Sprint HTC EVO 4G LTE] LuBi:
Wow can't believe they're already out of stock and CSRs are spouting out by end of next week.. lol, cause they were kept in the loop all this time. Interesting your CSR gave you something.. Mine told me to call upper management at 800-444-9543 who is conveniently closed on the weekends. Nice thinking WireFly..

It'll be unreal if we go another week without our pre-order handsets. :mad:
[Sprint HTC EVO 4G LTE] jimmyg41:
Salman must be the only guy working over there. He helped me a couple of days ago.
[Sprint HTC EVO 4G LTE] mrrogers1:
Aw damn... I ordered 10min before that and haven't received anything. :(

Well, back to chat (already chatted once today) and then I'll call and if I get that same "order has been depleted response" I'm canceling and going to Best Buy. Luckily I have a buddy with a pre-order that came in that he's not using.

Damn, I hope I didn't wait all this time, truly, for nothing.... Owell, live and learn.

---------- Post added at 12:58 PM ---------- Previous post was at 12:58 PM ----------

I am on with "Subrata" and hoping to get SOMEWHERE! :)
[Sprint HTC EVO 4G LTE] jayhawkpride12:
Just got done talking with them. Had a bit of a problem because the Sprint account is under another name compared to what I used to order. They did offer me a free bluetooth headset though.

I ordered on 5/7 probable about....6PM? The lady I was talking to online, said that my phone should be shipped from the distribution center Monday "because FeDex doesn't pick up on weekends" even though it is ready to go now...I thought some people are having there's shipped today?

O well I am happy with Tuesday at the latest
[Sprint HTC EVO 4G LTE] mrrogers1:
When and what time did you order?

---------- Post added at 01:01 PM ---------- Previous post was at 01:01 PM ----------

Yeah, she's wrong....
[Sprint HTC EVO 4G LTE] jpbme:
It will probably ship today. Some of the CSRs like Idabul for one don't seem to know what's going on. They normally don't have FedEx working weekends but it looks like they're making an exception today. I could be wrong of course but I'm sure they will get the whole shipment they received sent out today.
[Sprint HTC EVO 4G LTE] darwin619:
I got Susane and she processed my order right away. I've thought for a while that they use fake names that auto generate when they start a new session.
[Sprint HTC EVO 4G LTE] LuBi:
She is absolute garbage, sorry buddy. Try another CSR.

WireFly specifically said on Twitter or somewhere online that they made special arrangements to have FedEx pickup today (Saturday). The CSRs obviously didn't get the memo, they haven't been the most reliable source for information.

5/9/2012 2:43:48 PM
[Sprint HTC EVO 4G LTE] jpbme:
I wondered that too.. but if they did have fake names I would think they would use a bigger list of names. Between us in this thread I'm sure we could list every CSR name out there.
[Sprint HTC EVO 4G LTE] mrrogers1:
Trying one more time and then heading to BB. I'm actually, after all this time, pissed.
[Sprint HTC EVO 4G LTE] jayhawkpride12:
Yea I also had Saddam...I mean Subrata.
[Sprint HTC EVO 4G LTE] litlepyro:
Just got off chat with Radhe, I had checked my order status and it said there was error with my order. Radhe fixed it while on chat and my status updated to order is ready to ship. He also let me know that the order will actually ship Monday morning for Tuesday delivery as FedEx is not under contract with them for Saturdays. The Bluetooth headset is shipping separately and should be received by the end of the week. Just an FYI guys...
[Sprint HTC EVO 4G LTE] waterbound:
IMO, do it.. You will feel a sense of relief AND walk out with a new phone (don't forget to look into their insurance plan too). Forgot to mention, for another $30 buy back will give me $140 additional guaranteed for your cell in 2 yrs. Good luck!
[Sprint HTC EVO 4G LTE] LuBi:
WireFly is Garbage, just sayin.

Well folks it seems they're communicating with them better.. CSR Dylan came right out and said it:

Dylan: The inventory is not available for your order at the moment.

Dylan: We received a limited stock and the orders that were placed on 7th and 8th of May were processed today.

Dylan: We are expecting the next shipment by the end of next week

Dylan: I do not have an update on the number of phones we received today. However, it was a limited stock and the orders placed on 7th and 8th of may were only processed.

Dylan: I would request you to wait until next week.

Un****ingreal. lol.
[Sprint HTC EVO 4G LTE] jimmyg41:
Just a quick update for those who received the first e-mail but no second with a tracking number. I still haven't received the second e-mail but went to Wirefly's website and my order has been shipped as of today (from MD). As noted on my previous post, ordered on 5/7 at 5:40pm.
[Sprint HTC EVO 4G LTE] jpbme:
This has been mentioned a few times now. Some of the CSRs are unaware that FedEx ARE working for them today even though they don't normally. So they will ship today.

They might be right about the bluetooth, I don't know (or really care) about that tbh lol
[Sprint HTC EVO 4G LTE] paulbyrdjr:
Great News! Your order has shipped. Please track your shipment using the FedEx tracking link below.

Special Note: Each line you upgraded must be activated individually.

Once your device is delivered, please click on "Shipped - Click to Activate" for each line and follow the directions in the pop-up.

I ORDERED MY PHONE ON THE 18TH AND IT WILL BE HERE MONDAY. CALL THEM NOW TO GET YOUR DAMN EVO ON.
[Sprint HTC EVO 4G LTE] funny4life:
decisions decisions

So I think i might just go to best buy and pay the 50 dollars extra.
[Sprint HTC EVO 4G LTE] nandre:
Had to go through 3 CSRs, but finally got one to call up the activation team and get it approved. Now just waiting for the tracking number.
[Sprint HTC EVO 4G LTE] gmramirez1973:
June 4 delivery

Yes. I just check back www.whereismyorder.com and it was updated again. Now I have a tracking number.

Ship date Jun 2, 2012

Estimated delivery Jun 4, 2012 by 3:00 PM

:D:D:D:D

p.s: I ordered on :

05/07/2012 7:30 pm

p.s.s.: I still have not received a second email with my tracking info.
[Sprint HTC EVO 4G LTE] mrrogers1:
3 CRS's down (on chat) calling now....

On hold, thinking to myself, "Why didn't I fan the flames here and feed more of the trolls to the point of canceling so more of us that were patient about this whole mess had a better shot at getting phones....." LOL'ing at myself
[Sprint HTC EVO 4G LTE] paulbyrdjr:
I'M A BEAST. BETTER GET ON THAT CHAT. I ACTUALLY ORDERED THE 27TH OR SOME CRAP.
[Sprint HTC EVO 4G LTE] Señor Poo:
Ordered on the 8th, Phone will ship today, be here Monday.
[Sprint HTC EVO 4G LTE] blkswanpres:
Just got my tracking numbers for Monday delivery.
[Sprint HTC EVO 4G LTE] williamfold:
me too!
[Sprint HTC EVO 4G LTE] FlowingAway:
I ordered mine on the 10th. So if I hadn't canceled, I would probably not be in this first round of shipments, correct? I just need something to appease my wife. She was not happy that I paid extra to get it from WalMart. You guys that are still holding out are stronger than I.
[Sprint HTC EVO 4G LTE] conquereddroiduser:
Got confirmation from two CSR's that the stock is depleted, and if you haven't gotten processed yet you won't be until the next shipment at the earliest. (not a huge surprise for me considering how late I ordered). Anyways, I'll be canceling tomorrow after I buy one from the sprint store.
[Sprint HTC EVO 4G LTE] paulbyrdjr:
Go on chat and they will ship it for monday. Dont wait do it now.
[Sprint HTC EVO 4G LTE] SPreston2001:
Well they are out of stock now so I doubt anyone can get any orders push out today. Bummer lol.