yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] SPreston2001:
Umm the term pre-order simply means you can order the item before it officially comes out to reserve the item. It doesnt mean you receive it before launch day. Yes thats typically what happens but thats not what the term "pre-order" means. The official release date was the 18th of May but we all know what happend with that. And to answer your question im commenting because its a public forum about the 2-3 week shipping delay WF posted! Yes I knew it would be delayed but what does that have to do with anything??? Im simply trying to get people to understand the situation at hand. If you call up Sprint right now (like I did over the weekend) they will tell you an official launch date has not yet been given since the initial May 18th date was postponed. I would in fact be pissed off if everybody had the phone except wirefly but in most cases nobody has the phone for sale.
[Sprint HTC EVO 4G LTE] ThrowingKs:
Your business does not compare to WF on two fronts. First, you are a small business and can implement changes quicker and easier without going through layers of management for implementation to take place. Second, if you don't have inventory of a certain type of product you can utilize a comparable product to fulfill your obligation.

For WF to train their CSRs to deal with this particular predicament is not realistic. They are still within their stated timeframe they gave when we agreed to their contract.

WF cannot deliver a comparable product to fulfill their obligation. There are none. People ordered a specific brand and model for a reason, and we have to wait until they get it. This happens in the business world a lot. Maybe not your field, but it happens. There is still not even an official release date for the phone, and you are mad at WF? That is displaced anger.

Can WF communicate better? Sure. Is it a requirement? No. What are they supposed to say? "Sorry we are within the timeframe we told you about when you agreed to our contract."? There is no need for that. It is implied. Calm down, wait it out. WF is still within their end of the contract. Communication is nice, but not necessary at this point in time. To believe otherwise implies there is a misplaced sense of entitlement.
[Sprint HTC EVO 4G LTE] LTEvo:
Well said.
[Sprint HTC EVO 4G LTE] darwin619:
To imply that you know what you are talking about is a misplaced sense of intelligence.

You clearly didn't read my posts, which is your first failure. My company is officially classified as small business, but with over 100 employees and about 12 million a year in business, it is probably far beyond the scale of WF.

They are not within their terms fo delivery. When I preordered, it was flat out told to me that the phone would be delivered to me on the 18th or 19th.

Of course a situation occurred beyond their control. At that point, it was their responsibility to the consumer to get off their ass and work with their supplier. If you had bothered to read my entire post, you would have read the bit about the occasions where I have been forced to wait on a foreign supplier, and the lengths to which I had to go to rectify the situation.

I would expect nothing less from a retailer I purchase from, but WF is clearly a few amateurs pretending to be a large company. They write an annoying script, build a nice website and off they go.

As to not training their CSR's, your statement is about the least smart thing in this thread so far. I work with my company's csr staff every day. I have to keep them informed, so they don't make **** up for our customers. I understand that when pressured by an angry customer, a csr will say just about anything UNLESS they are fully prepped. When we have a shortage, a power outage, a (insert disaster here), the first thing the managers do is call the csr staff into a meeting and start prepping.
[Sprint HTC EVO 4G LTE] jpkotor:
Well even though everyone isn't selling the phone, I feel like other companies have at least confirmed receiving the phone. People who preordered from Sprint and BB are getting their phones, while people who preordered from WF are in the dark.

What annoys me is that they're claiming they don't even have the phone in their inventory yet. I would understand something along the lines of

"We have received our HTC Evo 4G LTE shipments after they were released from customs. However, since Sprint has not announced an official release, we are contractually obligated to not ship the phone until it is officially released."

Pre-ordering through WF may not guarantee availability before release, but rather just guarantee you get in on the first shipment-- that's fine. In this case they must stick to the official release, no matter how long they had it. I remember back in the day when waiting for new games to come out (i.e. Halo 2) I'd be in the game store hours before midnight and the employees would explain that they've been receiving shipments for days but are contractually obligated not to sell the product until the official release. I'm sure the same goes for phones and other electronics.

So Sprint not announcing a release would be to blame if WF, in fact, had the phone in stock. But, by WF's own admission, this is not the case. They're insisting they haven't received the inventory yet and they will ship it as soon as they do. Which makes you wonder: WHERE IS THEIR SHIPMENT? If they expected to have it on the 18th had there been no delay, surely the shipment that would have gotten to them on the 17th/16th would have hit their warehouses by now, as the customs hold has been over for days.

tl;dr: If they're waiting for Sprint to release the phone for them to ship ours, they shouldn't be telling us they'll ship it as soon as they get it. Common sense suggests that they should have received their shipment by now unless there are bigger issues that they are hiding (probably to stop people from cancelling their orders).
[Sprint HTC EVO 4G LTE] vulcZ:
Simple. Cancel your order and move on. Who cares that they charged you already, you'll get your refund in due time. I'm sure that amount of money is a drop in the bucket to someone like you anyway, based on all the irrelevant stuff you just shared with all of us.

Also, just so you know, you just compared your blah blah blah business to a company that sells cell phones. I can't even see a loose relation there. It makes perfect sense that deadlines and contracts-to-complete are crucial in your line of work, but the same can't be said about WF. There's a whole chain involved in your business, and if you guys take your time to delay something then it ****s the whole chain up. It screws your customer's deadline, then their customer's deadline, so on and so forth. That makes perfect sense to me. Comparing that to this whole WF situation simply doesn't make any sense no matter how you swing it. Not only that, it *more than likely* isn't even WF causing the delays xD
[Sprint HTC EVO 4G LTE] LTEvo:
I hate that I am actually sort of defending WF. As I have gotten screwed over some rebates with them.

However, WF is the biggest online cell retailer. If anything there are at least on your scale if not much bigger as far as employees and revenue.

Wirefly is the online presence for a co. called Simplexity.

Source: http://start.cortera.com/company/research/k7p4qur7r/simplexity/
[Sprint HTC EVO 4G LTE] jpkotor:
They just denied me the bluetooth headset :mad: I did get a shipping upgrade though. They said you only get one (I had already gotten the shipping upgrade last week). I thought people were getting both? Did they stop that?
[Sprint HTC EVO 4G LTE] darwin619:
If accurate, all it tells me is that they should be able to swing a bigger stick when it comes to their supplier.

10-25 million is a huge range, and thus the info may not be accurate.

At any rate, I will agree that WF and my company are in the same ballpark at least.

I know that when I call my supplier and demand something, they usually bend over backwards because I'm the biggest kid in the playground. I'm sure it is the same with WF, which makes their incompetent misinformation even more confounding.

Also, my net worth has nothing to do with it. I'm not going to cancel with WF and pay $700 for the phone because I make a good living. You don't get wealthy making those kinds of decisions (not claiming I'm wealthy, but who doesn't have that as a goal).

In addition, the info I provided about myself was to frame my argument and make it more poignantly. God, if you went to Coleman College or something please don't post like you have a clue about business.
[Sprint HTC EVO 4G LTE] ThrowingKs:
Your first instinct to go into insult mode is indicative of deeper issues than intelligence. However, this isn't a psychology board, and I don't really care if you value my cognitive abilities.

WF is run by Simplexity. Since you like to make bold claims before doing any research, I will provide some links so that you can read about them yourself:

http://www.simplexity.com/company-overview/

http://en.wikipedia.org/wiki/InPhonic

WF's CSRs are doing exactly what they should be doing. Stating that they "do not know an official release date." I do not claim to know, but I would be willing to bet, that is what they are told to say. What, in your opinion, would be a better business move on their part? There isn't one. Anything else would be a lie. I, for one, prefer the truth.

They are doing everything in their power to work with suppliers. How many distributors of HTC phones do you think their are? It isn't like they can threaten to take their business elsewhere. If they want to sell HTC phones then they have to deal with what they get.

Your scope of business is myopic. Just because a certain method works best in your field, in your business, in your industry, does not make it a standard across the board. If you look around the internet at 3rd party review sites, you will see Wirefly has had a very good reputation for many years. They are the largest online retail of mobile devices, and I would assume they get their investors for a reason.

For me or you to pretend that we know the best way to handle this situation is naive. Neither of us have background in this industry. We do not have any understanding of the way that this industry works on the inside. So, yes, you need to be patient and fulfill the contract with WF that you agreed upon, or break the contract and move on.

If you could provide proof, that WF told you that you would get a phone on the "18th or 19th" then get a lawyer, and legally get out of your contract, and sue them for breach of contract and get compensated for your time. Otherwise, move on. You're not that important.
[Sprint HTC EVO 4G LTE] darwin619:
Your attitude towards this situation is what ruins the concept of a free market. Just bend over and take it is what allows large companies to keep shoveling **** and telling the consumer it is caviar.

The industries may be different, but the essential portion of customer service is universal.

Again, if you ever bother to really read a post you might note that I said they should be burning up the phones to get every scrap of info to relay to the client. There is no excuse to not have a date range by now, especially if the phones were really in transit to their distribution center as they tweeted 2 days ago.

I never said I demand my phone today. What I demand is information, which from my experience can be had from any supplier with persistence.

Also, I never made any claims. I said things like they seem, or I bet. I highly suggest hooked on phonics. Oh no, does me insinuating you have a second grade reading level mean I need a therapist Dr. Oz?
[Sprint HTC EVO 4G LTE] gmarkiek:
Regardless of the fact whose fault it is my money that they have taken. Money us a time sensitive issue. They have been holding my money since the 8th. Don't get me wrong if I had a definitive date there would be no problems, well less of a problem. But for us to not know anything and for them to fake us our with empty promises that's wrong in so many ways. Tomorrow if I don't have a real date I'm out F da damn Evo Lye!
[Sprint HTC EVO 4G LTE] ThrowingKs:
Go check resellerratings.com I had the same complaint as you, and I posted there. WF actually went out of their way to contact me, and correct the situation as best as possible with what they had. And, they have since emailed me or contacted via telephone 3 different times.

Your arrogance about the situation is what angered me into posting. With the free market philosophy go somewhere else. Please. I am trying to learn more about my phone and I have to read about your sadness. What makes you think we care? Two pages of this thread are dedicated to your sadness. No one cares about your predicament. We all want information. Please stop polluting the thread where we get it.
[Sprint HTC EVO 4G LTE] davidlightle:
I agree, "pre-order" implies ordering before it is released -- but we pre-order so that we have an item saved for us and should receive it before someone who did not pre-order. So if come really-real release date (not 5/18, not 5/24, not 5/25, whenever the official launch is), if people walk into a store (Best Buy, Sprint, wherever) and receive a phone and I don't have mine in hand, THAT is when things will be 100% unacceptable without a doubt. Currently I'm just unhappy that other pre-orders, of the same nature as mine, are in people's hands nearly a week before mine even ships; the whole Radio Shack and Target Mobile shipping before Wirefly doesn't help that at all either. I'm hanging in for a very, very short time longer based on the pricing alone -- if no new updates soon, I'll go pre-order at Best Buy for the $149 price (so $30 + tax more) and probably still have it in hand sooner (despite ordering weeks later).
[Sprint HTC EVO 4G LTE] darwin619:
.....that is all.
[Sprint HTC EVO 4G LTE] blkswanpres:
I had a hold on my card from the 8th, but it fell off sometime two weeks ago, it was my understanding that they don't charge until they ship your phone, I don't think they have taken anyone's money yet.
[Sprint HTC EVO 4G LTE] oOflyeyesOo:
Exactly, I am constantly checking this thread through out the day, for information about our order.

NOT a argument about the company, only valuable information about our orders.
[Sprint HTC EVO 4G LTE] jpkotor:
Edit: Pretend this isn't here. I'll stick to making relevant posts since a few of you made a good point about the purpose of the thread. Guess I actually have to study now...
[Sprint HTC EVO 4G LTE] gmarkiek:
Well I can tell you that my card was charged for $169.00 last week.
[Sprint HTC EVO 4G LTE] scrapir:
Was that with everything? Shipping, ect, first price of like 119?
[Sprint HTC EVO 4G LTE] oOflyeyesOo:
He ordered when they raised the price, a few days after the 119 deal.
[Sprint HTC EVO 4G LTE] scrapir:
So I ordered the $119 deal and still have not been charged. What's up with that? I called the other day and said I might cancel because my local Radio Shack might have more in stock tomorrow.
[Sprint HTC EVO 4G LTE] LuBi:
UPGRADED for OVERNIGHT shipping AND receive the BLUETOOTH earpiece

I ordered after at 149.99 and I was charged the second I placed the order. I spoke with WF earlier today and can verify they are still providing the Bluetooth earpiece to those of us who received the overnight shipping upgrades. While I was very appreciative of both the shipping upgrade and the Bluetooth device I'm very unhappy I've been out $150 all this time and still have no ETA..
[Sprint HTC EVO 4G LTE] Kidromulous:
Sprint is fine with pre orders. people who pre ordered with Sprint will get their orders before these other guys. The other guys get this.....
[Sprint HTC EVO 4G LTE] PsiPhiDan:
So you think if I pre-order this tomorrow, I'll still get it Thursday or Friday?
[Sprint HTC EVO 4G LTE] FlowingAway:
What if my 3rd circle is checked as well? Is there any evidence that suggests I may not have to wait 2 or 3 weeks?
[Sprint HTC EVO 4G LTE] mlin:
The one x has been sold out in many AT&T stores in Denver
[Sprint HTC EVO 4G LTE] alchemist316:
I'd say your better off than those who Dont just check up on it those who Keep ur orders
[Sprint HTC EVO 4G LTE] huludical:
I had a THIRD check as well and pre ordered on the 7th and they still said they weren't sure. Said they would let me know on the 18th...

I canceled and went with sprint who said they will try hard to get it delivered before 18.
[Sprint HTC EVO 4G LTE] Wiley_11:
Don't forget the Shack, free next day shipping too. :D

http://radioshackwireless.com/templ....aspx?pageid=11183&referringdomain=radioshack
[Sprint HTC EVO 4G LTE] Curb71:
so who isn't backordered?

there is sprint, amazon, wirefly, radioshack, best buy, & costco offering it for presale as far as I know. Are there any others? I still havent pulled the trigger cause I can't keep track of who is offering the best deal and not going to be backordered.
[Sprint HTC EVO 4G LTE] alchemist316:
I'd go with sprint to be honest at least they will attempt to get them out on an earlier date than the rest so the reps say but if money Is the issue I'd do as much research u can with them call and ask write emails if it is that important to not wait ..
[Sprint HTC EVO 4G LTE] Chaosmaker2k:
Wrong those are the people that ordered late. I spoke with 3 different reps at wire fly yesterday. All of them said its only the newer orders that are getting delayed. That's why a step is missing. Don't worry I'll post a pic as soon as I get my evolte from wirefly
[Sprint HTC EVO 4G LTE] Chaosmaker2k:
No you don't have to wait. Mine has the third also. They will be on time
[Sprint HTC EVO 4G LTE] KaptainRandom:
My Wirefly status

My Wirefly status has been like this for 4 days
[Sprint HTC EVO 4G LTE] Holyrolla:
Yea...my status looks like that as well. Plus, I don't think WF will have inventory on the 18th, I think they'll have it beforehand. Think about it, everyone is going to have product on hand by the latest on the 17th, so they can have time to inventory it and stock it. The only thing that will delay it is if they have an agreement with Sprint to not ship anything until the 18th.

That being said, they (meaning WF) may ship so that we'll have it in hand on the 18th...never know.
[Sprint HTC EVO 4G LTE] alchemist316:
Wirefly stated several times when inventory is available on 18th why would they do what sprint does sending the orders early do you think sprint would allow wf to send them out at the same time .. sprint also stated shipping Monday not the 18th like wf states
[Sprint HTC EVO 4G LTE] NasTraDooMis:
I ordered mine on the evening of the 9th and they did like a pre charge of $119 off my credit card and it dis appeared after a day. This morning i noticed the charge is fully back on my account, so i hopes perhaps they very well may ship it tomorrow or Tuesday :p
[Sprint HTC EVO 4G LTE] SilentSummer:
Exactly what it shows for me. Though I'm not expecting to to get the phone till next week sometime. I chose the free shipping option, I can wait a couple more days.
[Sprint HTC EVO 4G LTE] mrrogers1:
I don't understand why people WOULDN'T wait until at least Friday, if not Monday/Tuesday. :confused:

Now if I still don't have ship notification on Tuesday, I'll cancel and get my phone that day from a brick and mortar. Just seems silly to cancel before anything is even known, especially for those if us that paid $119.
[Sprint HTC EVO 4G LTE] kf2m:
Ordered mine on the 11th, and the status is awaiting inventory, no 2-3 weeks. I guess I might be one of the lucky folks, we shall see.
[Sprint HTC EVO 4G LTE] Holyrolla:
Wirefly is likely to have the phone in stock today...but the inventory won't be available FOR SHIPPING until Friday. If they get the phone on Friday, when do they inventory it? Not like I really care. For $119, I'll wait the extra day or two.
[Sprint HTC EVO 4G LTE] alchemist316:
Fact is between all of us and wire fly we still have no clue when they will ship on Monday or 18th sprint is the only one saying they will ship Monday .. wire fly said 18th to me to which the phone is scheduled release .

Either way we all will get the phone some just will take longer than others .. as I remember with my being pissed pre ordering the 3d through bb not sprint and sprint orders got theirs a week before if I can remember lol although only a week sitting in threads waiting sucked

So

Best buy , rad shack , Amazon, sprint and wire fly all selling all doing pre orders does anyone know when Amazon and rad shack will ship???
[Sprint HTC EVO 4G LTE] oOflyeyesOo:
I thiiink I got the bluetooth headset added to my order before all this customs ****. I just told them that I had a promo code for it, as they emailed me about it when I still had things added to my cart on WF, though I already ordered through the family and friends section, they said they did it, but im not sure.
[Sprint HTC EVO 4G LTE] gmarkiek:
That was with shipping and insurance. My phone was 150 not 119.
[Sprint HTC EVO 4G LTE] KaptainOblivious:
you know, i think some great things have come from wirefly.... first, i saved 300 bucks purchasing three phones. second, by the time i get them, the roms will be worked out. third, with all the issues i have read about the problems with google wallet, they should be fixed. and finally, by the time we all get our phones, they will have gotten all the way into the bootloader. there are bright sides to our rain cloud
[Sprint HTC EVO 4G LTE] shook187:
You might be right about everything, but one thing, Google wallet has no problems at all. :confused:
[Sprint HTC EVO 4G LTE] KaptainOblivious:
i read that they were having issues with google wallet on rooted phones. :confused:
[Sprint HTC EVO 4G LTE] mrrogers1:
I like good news, thanks! :-)

<<I too, am a victim of Apple patent #5,946,647>>
[Sprint HTC EVO 4G LTE] alchemist316:
At first but after I installed vipers Rom it stopped working I restored with titanium it was fine but all youbdo with super user is deny g wallet root privs
[Sprint HTC EVO 4G LTE] gosox22:
So... any reason to believe these things start shipping out to us today? I went around to about 5 Best Buy's this weekend to see if any of them had "extra" preorder stock, but none of them did. I got a tweet on Friday from Wirefly, that I think someone actually reposted here, that their first shipment was on its way to their distribution point.. which made it sound like maybe they were close to start shipping these babies out.
[Sprint HTC EVO 4G LTE] SilentSummer:
Would be nice, but it's so early that there is no news anywhere atm.
[Sprint HTC EVO 4G LTE] JGillis2391:
So we've finally made it past the long weekend... I really hope we can finally see the light at the end of this tunnel.. :/
[Sprint HTC EVO 4G LTE] BigMosley:
Agreed!
[Sprint HTC EVO 4G LTE] Txsrooster:
I asked for an update...

" We are expecting to receive new stock for HTC EVO 4G LTE this week. As soon as we receive the devices from Sprint, We will start processing your order.

We will ship the phones in the order in which the purchases were made and you will be notified via e-mail as soon as your device is ready to ship.

I apologize for the delay in shipment.

As soon as we receive our new stock, we will update you accordingly. "
[Sprint HTC EVO 4G LTE] RyanInAj:
Sprint needs to officially launch this baby - then the flood gates will open. What could be taking them so long??
[Sprint HTC EVO 4G LTE] sandtrapjack:
I really don't want to hit anymore panic buttons on this issue. But it COULD be the shortage of the S4 processor that is affecting supply and demand.

http://androidcommunity.com/qualcomm-s4-shortage-could-delay-asus-padfone-20120502/

I know the article specifically mentions the ASUS device, but the EVO 4G LTE uses the same S4 proc..........
[Sprint HTC EVO 4G LTE] SPreston2001:
I dont think it has anything to do with the shortage of the S4 processor. 3rd party stores havent even received their initial shipments. Its a hold up somewhere on Sprints end it seems like.
[Sprint HTC EVO 4G LTE] RyanInAj:
I read a post somewhere about how Newegg customer service said that they have explicit instructions to NOT ship any devices until Sprint officially releases it nationwide. I'm sure that's the case with WF, too.

Makes sense to me - no communication from WF, however, doesn't make sense.