[Android Q&A, Help & Troubleshooting] stane1983:
Hi all.

I have problems contacting google to get some info on Google Play service and obtaining license to use on specific device with firmware entirely build by me which is based on ICS 4.0.3 sources provided to me by chipset manufacturer..

I'll c/p last mail I sent to android-partnership [at] google.com for you guys to get the point:

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Hello,

If somebody told me that I will have to write same e-mail three times to Google withouth getting any response I would not belive him, but things happen...

Again:

I'm CEO of Croatian company. We have OEM hardware producer in China who produces for us Android ICS and GB based media players. Because theese media players are based on Amlogic chipset (AML8726-M3 platform which runs ICS and AML8726-M platform which runs GB 2.3.4) and on Amlogic ICS which is not prepared for targeted region (Central Europe), we obtained partnership with Amlogic to get access to their sources to be able to customize it and prepare it to be used in our region.

Based on that, we are building our own firmwares for these devices. According to our hardware manufacturer's firmware versions, they do have access to Google Play service. Because of different fingerprints and keys used for our firmware build, same device with our firmware is not recognized by Google Play service and actually we are not licensed to use it.

My question to you (for 3rd time) is what we have to do to get Google Play working on our firmware builds. Your FAQ seems to be confusing... By that I reffer to theese Q and A's:

What kinds of devices can be Android compatible?

The Android software can be ported to a lot of different kinds of devices, including some on which third-party apps won't run properly. The Android Compatibility Definition Document (CDD) spells out the specific device configurations that will be considered compatible.

For example, though the Android source code could be ported to run on a phone that doesn't have a camera, the CDD requires that in order to be compatible, all phones must have a camera. This allows developers to rely on a consistent set of capabilities when writing their apps.

The CDD will evolve over time to reflect market realities. For instance, the 1.6 CDD only allows cell phones, but the 2.1 CDD allows devices to omit telephony hardware, allowing for non-phone devices such as tablet-style music players to be compatible. As we make these changes, we will also augment Google Play to allow developers to retain control over where their apps are available. To continue the telephony example, an app that manages SMS text messages would not be useful on a media player, so Google Play allows the developer to restrict that app exclusively to phone devices.

If my device is compatible, does it automatically have access to Google Play and branding?

Google Play is a service operated by Google. Achieving compatibility is a prerequisite for obtaining access to the Google Play software and branding. Device manufacturers should contact Google to obtain access to Google Play.

And this one, which tells me to contact you which I am doing for 3rd time in last few days:

If I am not a manufacturer, how can I get Google Play?

Google Play is only licensed to handset manufacturers shipping devices. For questions about specific cases, contact android-partnerships@google.com.

Will you please be so kind and answer to my questions?

Best Regards,

Stanislav Vlasic

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That was 3rd mail sent to them. I also tried to contact them to compatibility [at] android.com, but no response at all.

So, my question.... Does anybody know who to contact to get ANY kind of answer?

Regards,

Stane